Used Cars for Sale at Prime Buick GMC in Hanover, MA

Jerry cusick

Dec 16, 2015

I enjoyed my purchase of leasing a terrain through Mike thompson.

New England Woodworking

Dec 16, 2015

I just recently bought a brand new 2016 GMC Sierra Denali from Prime Buick GMC in Hanover, MA. and absolutely love my new truck and the experience at the dealer. I bought 2 other vehicles from this dealership before when it was Columbia Buick GMC and had such awesome experiences with them, and was not disappointed this time around. The sales and greeter were very happy and helpful and they took care of me as soon as I enter the doors. As for my truck, well this is my first Brans new vehicle that I have ever bought and absolutely love the ride and the comfort of the seats. That was one of the issues with my 2005 GMC Envoy SLT. The drivers side seat felt like it was worn or had no support, even though it was heated leather with the lumbar support. Any ways, I love driving my new truck, and if I ever need another vehicle or hear of anybody looking for a new vehicle, I will be shore to point them in the direction of Prime Buick GMC in Hanover, MA.

Peter Cimorelli

Nov 30, 2015

My husband was looking to buy a new truck. I urged him to purchase a brand new 2016. We researched dealerships all over the South Shore. He wanted to buy an American made vehicle. We live in Hanover, so we went to Prime Buick. The sales associate we worked with, Peter Cimorelli, was tremendously helpful. He was assistive without pressure. After the purchase of the truck, he made the process simple. Peter even obtained a Vietnam Veteran license plate for my husband which never had before and he programmed our phones into the truck system. I would strongly recommend this man to anyone seeking to purchase a new car or truck. He is phenomenal. And after we purchased the truck, I brought my car in to be detailed. it looked brand new after Neil and his staff completed the work in the Shop. I would recommend this dealership to anyone in the Northeast if they are in the market to buy a new car or truck. When it comes time for me to trade in my car for a new one...I will definitely return to Prime Buick. Peter Cimorelli made it happen and my husband is thrilled with his new truck.

Teresa

Oct 22, 2015

Very pleasant experience Our salesman Peter Cimorelli was very informative and efficient. We had to return for additional instruction on the use of the high tech system and Peter was a great help..

Not happy

Oct 9, 2015

Went to the dealership to buy a 2016 Acadia give them $15,000 down come to find out the Acadia they sold me had a recall on it so I couldn't take it off the lot a week later still don't have my car something's wrong with this picture has going on two weeks they still don't know what's going on it's time to ask for my money back

TomG

Jul 29, 2015

After months of visiting other Buick dealers in the Greater Boston area, we paid a visit to Prime Buick in Hanover. We were pretty certain we wanted a Buick Enclave, and Prime Buick had the best selection of any dealer in the area. We met with Peter Cimorelli, who is relatively new (about a year or so) at Prime but has sold Buicks for many years. Peter was very knowledgeable about the different trim levels (we were interested in the prime and leather models), and helped us pick out an Enclave with the features most important to us. The negotiation process, both with respect to the final price and our trade-in vehicle, was as easy and straightforward as I've ever encountered at an auto dealership. And when we went to take delivery, Peter exceeded our expectations in terms of explaining the various on-board electronics (of which there are many on the premium trim model). We will enthusiastically recommend Peter Cimorelli and Prime Buick GMC of Hanover to all of our family and friends.

melfcarroll

Jun 6, 2015

I had such a wonderful experience at Prime Buick. As a first time car buyer, I was nervous about the typical car salesman, potentially pressuring me into something I didn't want to do. That wasn't the case at all! Everyone at Prime was so nice to me. My car salesman, Dave, helped me to find the right car! I could not be happier!

Melfcarroll

Jun 6, 2015

This was my first time buying a car from a dealership and I was worried that I was going to have to be defensive so I didn't get taken advantage of. Luckily, that was not the case at all. Everyone at Prime was so friendly! Dave, the salesman that helped me, really took the time to make sure I found the right car. I was so nervous, but I was never pressured into anything! And now I have an awesome car!

LLongo

Jan 13, 2015

My experience at Prime was exceptional! Kyle Alexander listened to what my needs were at the time and found me a great deal. No pressure but excellent customer service.

kozzy45c

Dec 13, 2014

My car is currently on recall so I called Prime Buick GMC to make an appointment to have the necessary work done. The person I spoke with explained that the parts needed to be ordered specifically for my individual vehicle, so the appointment would need to scheduled a few weeks out to ensure time for the parts to arrive. She took down my VIN and we scheduled the appointment. I arrived for my appointment this morning and was told they didn't have parts for my individual vehicle, but they would check to see whether any parts they had ordered for other customer's vehicles would work for mine. I waited upwards of 45 minutes while they looked into whether the parts they already had would work and was ultimately told they wouldn't. Parts for my car would need to be ordered. I asked why the parts weren't ordered when I originally called for the appointment. The man who was dealing with me tried to make it seem like it was standard procedure to have the customer bring the car into the dealership first, so that the mechanics could ensure the rest of the car was in good working condition prior to ordering parts to address the recall. He said GMC wasn't going to put the money in to address the recall if other things were wrong with that car. Have you ever heard anything so ridiculous in your life? I asked why no one told me that when I first called to schedule the appointment. I asked why, if that was the case, was I not asked to bring my car in weeks ago to be checked so that my car could be fixed today as promised. I asked why, in fact, I was specifically told that they would be ordering parts in order to fix my car when I brought it in for the appointment. He didn't have answers for me, but he did stick to his guns that they had done absolutely nothing wrong. I'm a pretty understanding and laid back person. If he had simply taken ownership and acknowledged that they goofed, it would have been fine. It's because he tried to b/s me with his asinine story about making sure the rest of my car worked before they ordered the parts that I'm livid. I'm pretty understanding and laid back, but I'm also not an idiot. And for the record, in case you're reading this, Prime Buick GMC in Hanover, while I was on the phone with General Motors opening my complaint against you, I asked whether it's standard practice to have the customer bring their car in to make sure it works before ordering the parts and guess what? It's not.

a.patel23

Nov 24, 2014

Walked into to Prime dealership after having a very bad experience at MGee Toyota. Met David Tibets.. asked him about a specific Silverado that i was looking for. He went above and beyond. He asked me about my wish list for the car & got more than i asked for almost $5000 off. The GM of Prime Buick/GMC was amazing. Didn't have to haggle for price or anything. The truck was delivered on time. over all an amazing experience. The sales man David Tibets even called me the next day to make sure i was completely satisfied with the truck and if i any questions. Will definitely recommend this dealership to everyone

jeff.jenner.9

Nov 10, 2014

Didn't start well when I left the house but meeting Rich Misener saved the day!Great guy, and he knows his stuff. Didn't try to sell me something beyond my needs and I left very happy. I willBe bringing my nephew in after the first of the yr! See Ya soon prime Buick!!!

Mary Zielinski

Aug 29, 2014

Purchased a Buick Encore from Dennis months ago and I was having trouble with the navigation features. I stopped by the dealership and Dennis spend time with me answering all my questions and concerns. Its so much easier having someone explain the navigation then trying to follow the owners manual. I thank him for his patience.

lvshari

Aug 28, 2014

WOW! Thank you Rich! What a great experience shopping and Buying at Prime Buick was. Rich Misener went far above and beyond his "job description" to get my family the car we wanted and needed, a Mazda6 wagon (not easy to find). Tony worked side by side with Rich Misener and helped us get great financing too! They definitely took the dread out of car shopping. We drove in from another state and I cant thank Rich enough for all his hard work getting us up and driving in no time!! Thank you so much. We Highly recommend you ask for Rich Misener to help you find your perfect vehicle!So nice to see great business ethic still exist Thank you again RichRev Shari and Family!

Michelle

Aug 28, 2014

Let me start by saying I live in Maine and I received the most wonderful customer service when speaking via phone with Kyle Alexander this week. I went through the process of contacting your store myself because I was not getting the help at the prime mazda dealership up here.The car I was looking at in your inventory sold before I could get my hands on it : ( (In the end I found the car I wanted up here at another dealer. Sorry.) Kyle was wonderful getting back to me and trying to find me what I wanted. I wish the salesmen up here were half as nice and helpful. Thank you so much Kyle : ) -Michelle

Bob F

Aug 27, 2014

Purchased a new truck with the able assistance of salesman Bill Loud. After an Internet search I found the truck that I was looking for at Prime GMC in Hanover, MA. I took the 2 hour drive down from Maine and was treated like royalty by Bill. He was great from beginning to end, always promptly returning phone calls and ready with answers. He made the entire purchasing experience a pleasure. I would not hesitate to drive down from Maine again to deal with Bill and Prime when it comes time to buy my next new vehicle!

Rev Shari Johnson

Aug 21, 2014

Rich Misener went above and beyond his job to get us the car we wanted !! What a great experience. We loved out of state and he helped with everything! He listened very carefully to what we wanted and remembered very detail. Very professional and approachable at the same time. He conveyed to Tony exactly what we wished our payments to be around and they worked out a deal we were very happy about! I felt no pressure and this experience was a pleasure! I had been putting off car shopping for fear of the process. Rich took all the worry out!! What a great experience I highly recommend rich in prime Buick if you're looking for your next vehicle !! Thanks a bunch to you all especially Rich Misener for going way above and beyond your job to help us out! We love our new car! Reverend Shari Johnson

A J Duarte

Aug 11, 2014

No pressure atmosphere. Working with Bill Loud was an enjoyable car buying experience.

IrishBKR

Jul 20, 2014

The whole process was painless! Being a woman buying a car can be daunting, especially when asked, what does your husband think or is your husband coming in to look at it? My husband wouldnt care if I came home in a golf cart as long as I was happy and it fit the budget. This did not happen at any point in my experience at Prime. I was lucky enough to have Kyle as a salesperson who clearly loves cars (as do I) and knew the Verano in and out. He was well versed in the car and could answer all of my questions, and I am tough. I tested him with specific questions about the engine to the trunk and he passed with flying colors. We also discussed the other cars that I had shopped elsewhere and we compared features, which was helpful in my decision process. Kyle had my new car in the showroom ready for me when I arrived to picker her up. He was also amazing at going over all the features and making sure I understood how they worked. He helped me get my phone in synch with the computer and had me ready to go in no time but I didnt feel rushed. The dealership itself is beautiful and every single person I encountered was friendly and accommodating. Shout out to Tony Torpes, my finance guy. He was excellent with explaining everything in that area as well as answering my questions and making sure I was comfortable with the deal. I definitely recommend checking out this dealership! I look forward to a long relationship with Prime Buick

IrishBKR

Jul 9, 2014

The whole process was painless! Being a woman buying a car can be daunting, especially when asked, what does your husband think or is your husband coming in to look at it? My husband wouldnt care if I came home in a golf cart as long as I was happy and it fit the budget. This did not happen at any point in my experience at Prime. I was lucky enough to have Kyle as a salesperson who clearly loves cars (as do I) and knew the Verano in and out. He was well versed in the car and could answer all of my questions, and I am tough. I tested him with specific questions about the engine to the trunk and he passed with flying colors. We also discussed the other cars that I had shopped elsewhere and we compared features, which was helpful in my decision process.Kyle had my new car in the showroom ready for me when I arrived to picker her up. He was also amazing at going over all the features and making sure I understood how they worked. He helped me get my phone in synch with the computer and had me ready to go in no time but I didnt feel rushed.The dealership itself is beautiful and every single person I encountered was friendly and accommodating. Shout out to Tony Torpes, my finance guy. He was excellent with explaining everything in that area as well as answering my questions and making sure I was comfortable with the deal. I definitely recommend checking out this dealership!I look forward to a long relationship with Prime Buick.

Sunshyne393

Apr 23, 2014

Michelle was very diligent in contacting me and keeping me updated on a car that I was interested in. When I found a similar car for less, she was able to speak to her manager and they were able to match the price accordingly.

hillfamily

Apr 14, 2014

I dread purchasing a vehicle but my recent experience with Mark and Prime GMC was a pleasant surprise. Very easy to deal with all the way from their salesman to financing to service dept. Definitely a recommended dealership.

hns

Apr 1, 2014

Did the whole thing online except to sign the purchase documents in the showroom after taking a test drive. Everything was painless, quick, and everyone was extremely professional. Could not recommend it higher.

pgkearney

Mar 31, 2014

I originally had my 2008 GMC Sierra in for routine service and was contacted by Kyle Alexander about any interest in trading in my current vehicle for something newer, less miles and if the deal was right would I be interested. Of course I was, and due to limited used truck availability for what I was looking for, we started looking at new vehicle options. In the mean time, Neal Simmons also helped me on a call when Kyle was unavailable, and he was clear that he was there as a team player to help me. Kyle put together a comprehensive package of options for purchase and/or lease. The purchase offer was more attractive as Kyle did a great jog in identifying the best GM offers and some additional flexibility on the trade in to make the deal work for everyone. With a bit of a down payment, I went from 2008 with 84K miles to a 2014 with 172 and a very manageable payment. The vehicle has every bell and whistle and Kyle made the deal happen. He took the time to sit down with me for over an hour to find out what I really wanted and what was important to me for any potential purchase. I would defintiely recommend Prime and Kyle

jimmy02190

Mar 31, 2014

Kyle really knew the GMC Terrain, every little nook and crany especially the radio, great personality and and really nice to work with. He understood our needs for a small SUV

Billm0

Mar 31, 2014

There was none of the "let me check with my manager run around". Both Kyle and Dave were straightforward. Good price on the trade and new car.

Mercedes buyer

Mar 31, 2014

I recently went in to purchase a used Mercedes GLK. I was working with Kyle to try to secure the deal. He was professional, knowledgeable ( even more so than the Mercedes dealer) and courteous. They were so kind as to let me take the vehicle overnight to see how it functioned in my everyday life. Unfortunately, we did not finalize the sale, but I would unequivocally go back to this dealership, and specifically Kyle.

Andrew Smith

Mar 31, 2014

We saw a truck online and called in. They held the truck for us, which was pretty great. All in all it went well, they were really great to our kids ( 6 and 4 ) over the whole process which is a big deal. The truck needed a repair, it is going in tomorrow. We will write another review once the truck is returned.

Greg M

Mar 31, 2014

Have brought my truck in for service several times and staff is always excellent. Nice clean facility. Recently purchased another new truck here from Neal S. Good salesman, spent time going over everything and 2 testdrives. No hasstle, straight forward. Would highly recommend Prime!

Lindsey

Mar 31, 2014

I recently purchased a Buick enclave at prime in Hanover. Our salesman Mark could not have been more helpful. When there was a problem with the DVD player he immediately fixed it. Linda in the repair shop was organized and very sweet. Thank you prime for a seamless process

Kris

Mar 29, 2014

Easy hassle free buying experience. The car i purchased was awesome and in great condition thanks Mike.

Carol

Mar 26, 2014

Excellent experience, Neal was absolutely fantastic to deal with

Toni

Mar 23, 2014

Overall buying a car is a hard decision to make Prime made it fairly simple. The staff was pleasant. They are willing to work with you ... and as dealerships go there wasn't too much back and forth. I would recommend this dealership

Brent

Mar 21, 2014

Neal was fantastic. Great to work with, friendly, understanding. Couldn't say a bad thing about the man

Gayle Simmons

Mar 20, 2014

I had been looking for a vehicle for some time and found one at Prime Buick that I liked. When I arrived I was treated like I was buying a new vehicle for thousands more than a used one at a lower price. Ravi McConnell, my sales rep, was outstanding in every way. He listened to what I wanted and made sure that everything was done to my liking. He introduced me to the people who would help get me on the road and explained what each would be doing for me. The business office was highly efficient and got me going in no time. By the end of the night I was headed home in a beautiful new (used) vehicle that ran like a dream. I had no hassles and no hustles - just top quality service. And my Jeep is wonderful. I am 67 but the car makes me feel 20 again. It is in superb condition and you would never know that someone else had owned it first!!! I would recommend Prime Buick in Hanover to anyone who wants a great car and great service. Thank you Prime and Ravi.

Derek H

Mar 20, 2014

My father had recently purchased a new Terrain from Prime GMC. He had told me about his experience with Ravi and how everything was so easy. So I went into Prime GMC shopping for myself. Where this was my first time buying a brand new car I had certain "demands" as to what I wanted. Rather then push anything on me, Ravi took the time to ask me exactly what I wanted in my new car; GMC Sierra, Crew Cab, leather, heated seats, black interior, and exterior color but red or brown...you know the basics! The next step was seeing what they had in stock that was fitting my demands or at least close to it. Ravi was extremely respectful during the entire process as we walked across the lot looking at a few trucks before we took one for a test drive. During the test drive he explained all the features on the vehicle and was unbelievably knowledgeable about every aspect. When it came down to negotiating Ravi and the Prime team were able to meet me right where I wanted to be! I got there at 4:10pm on a Friday night and was signing for my new vehicle just a few hours later! I took delivery of a 2014 GMC Sierra Crew Cab SLT on the following Monday morning. I am incredibly happy with my purchase and overall experience with Ravi and the Prime Buick/GMC team. I would absolutely recommend Ravi and Prime to all my friends and family.

T.C.

Mar 17, 2014

Neal was a pleasure to work with during the recent lease of our new vehicle. He was very patient and accommodating to a busy family with three young kids.

Gayle Simmons

Mar 17, 2014

I came to look at a Jeep Liberty and drove it away the same day. I had looked at about 30 cars previously but never bought one until I met Ravi. He is an exceptional salesman because he truly listens to what you are looking for as a customer and addresses those concerns that you have with a given vehicle. I was very impressed with his knowledge and his desire to see me have the car I was seeking. He made sure that I understood all the terms we were discussing and gave me an ample opportunity to drive the vehicle around. He helped transfer items from my old car to the new one and filled up my tank as I left for home. He checked immediately the next day to make sure all was well with the vehicle and to get the Registration completed. it was efficient and so exceptional that I would recommend everyone to go to this dealer and talk to Ravi!. he has called several times to follow up and be certain that all is completed and running smoothly. it certainly is and I just love my new Jeep. When this dealer says its hallmark is service they make that a true statement. The car I got was so clean and well processed that it looked new rather than used. Thank you Ravi and PRIME Buick for this fun, new jeep. I am really enjoying the vehicle and will be back for service and more cars. Exceptional in every way. Gayle Simmons

Jim Henderson

Mar 13, 2014

My wife and I wanted to go to look at a new larger car than my Regal. We decided to stop in early before to many people or sales persons were there to get an oil change and maybe ask some questions about turning in my lease. We were pleased to find Dennis Grabowski there early. We started to go over some Ideas and he was very helpful. Soon we were on a test drive in a new Acadia just my wife and I which is a nice touch. Dennis started getting us some pricing information and we decided to confirm the new car transaction that morning, believe me we never do that, buy a car in one day. We felt confident with Dennis and went ahead, Payment decisions were easy and pleasant. We were impressed when we picked up our new Acadia Dennis really did explain everything even synched my phone to the Blue Tooth. Overall we were very pleased!

TDC

Mar 9, 2014

I purchased a pre-owned suburban from Ravi who went out of his way to make sure I was able to see the vehicle with out even having to go to the dealer. He actually brought the suburban to me. Ravi made buying the vehicle very easy and pressure less. I set up a time to go to prime GMC to purchase the SUV and I told Ravi I had a very tight time frame we brought my 3 year old son with us and we were in and out in 2.5hrs with trading in our SUV also. It was the first time that I have ever bought a vehicle from someone where I wasn't pressured into the deal. The dealership was very clean and accommodating to me and my family. Thanks again to Ravi and Prime GMC.

MIke

Mar 9, 2014

Purchased a used vehicle from Ravi, he was knowledgable, and created a low pressure consultative approach in choosing our vehicle. The dealership was clean, modern and great ammenities for the entire family. Process was easy and transparent.

D Grady

Mar 8, 2014

My sales agent Mike Thompson was easy to work with and quick to respond to my needs. He delivered the car as promised and took the time to explain the vehicle in the detail and answered any questions I had for him. Also received great service from Jesse Bongarzone. Completely happy with my experience and service I received.

Woerdy

Mar 7, 2014

We have been buying vehicles in Hanover, Mass. at this location. This is now a Prime dealership and we can say that the changes are wonderful and the dealership just keeps getting better. They have the best staff here both old favorite and new. Everyone is helpful from the general mgr. David to the sales mgr.Jesse to all the support staff here. You never feel pushed here you just always feel welcome, doesn't matter if your here to drive a car or everyone crazy:) really they are here to help make this a great experience. And that is something they do and do a great at. From Nick and Alex in the parts dept.you need it they'll find it, never a problem they cant fix.When you call or come in Courtney is always there with a smile or ready to help you on the phone. Our favorite is the repair dept.they have shown us over the years that they can tackle any issue and customer service is what they pride themselves in. They are the best at what they do and we have had only positive experiences for the past 10 or so years. And it keeps us coming back ! Now i will say that if there ever is any issue with anything, again they are always ready to provide you the best customer service because your important to them. They never want you to leave and not feel like satisfied. We have been places where people say, id never go to the dealership to have my car fixed because its so expensive, but we can tell you first hand that while you can choose to go where ever you want know that we have never paid anymore than the best of those nay sayers it's usually less:) and we have the utmost respect and trust in Dave,Mark and Donnell along with everyone in the shop who always put their best foot forward to make you happy. They always provide get great service and in our book there's nothing better than that. If your there for service and need a ride you can always depend on Billy to get where you need to go. And then of course there is the warmest,nicest,kindest,salesperson in Dennis Grabowski, yes there is actually a car salesman that really is everything you wish your carsaleman was. And he's here at Prime Buick in Hanover. There is nothing pretentious here just a great crew. So, take a ride a see for yourself you'll be happy you did. We love our new 2014 Enclave, its beautiful. Oh, almost forgot if you want something and its not here or not a buick just ask it as simple as that. Here the possibilities are endless:) Everything is possible when you ask!!! Then you'll have the pleasure of meeting Bridget, who will be able to help you with all your paperwork for leasing,buying or any vehicle related transaction. Here's to many more happy years with everyone at our Prime in Hanover. Your the best!!!!!

A. M.

Mar 6, 2014

I can't say enough about our recent experience with Prime GMC. Our saleman Dennis went over the top to find us the right car. He was very helpful and personable. We were VERY cut for time and he made this deal work within 3 hours. We would definetly come back and ask for Dennis.

Mkennedy

Mar 5, 2014

We Purchased a used vehicle here a few weeks ago. Process was transparent and easy. Raj was extremely accommodating and patient with us through the process. Financing was easy and quick. We actually had our two girls under 10 with us and they were so occupied with food and tv we were able to get deal done with no interruption

John

Mar 5, 2014

Working with Mike Thompson and Ravi McDonnell was a pleasure. The went out of there way to make sure they got me into my new Regal as quickly as possible, even when the universe was trying to keep me out of it. I'm happy to finally be in my car and would highly recommend working with them.

DSR

Mar 5, 2014

I never, ever rate anything as "excellent"...it's just not practical. Ravi, our guy, went far and beyond, and way- I mean waaay, out of his way to deliver my truck. After a few times of thinking we had a truck secured, and with some bad weather on its way, Prime found me a truck, however 300+ miles away! Ravi drove down and back in one day to make sure I had it ready for registration and pick-up the next day!

Asilva

Mar 5, 2014

I like dealing with Prime GMC. I signed my second lease in one year with them this past week. Even though there are 2 GMC dealerships closer I still seem to travel the extra miles to come to this one. I dealt with Russell both times and he was great. I even told him my concerns for time and he made sure that we were accomodated in and out by the time I needed to be. Bridget was excellent also in her dealings with us. We felt bad like we were rushing them too much but they were both great and courteous which goes a long way in my view. I reccomend coming here to anyone.

carol sawyer

Mar 4, 2014

Our Salesperson Ravi was a pleasure to work with he was very knowledgeable and patient with our questions, which were many, all the staff have been very friendly it has been the best experience we have had buying a car and have bought two other new cars in six years Thank You Ravi and Prime Buick. Carol and Steve Sawyer

Mike

Mar 4, 2014

I recently purchased a 2014 GMC Sierra Denali from Prime Buick/GMC. My sales person Dennis Grabowski was familiar to me from a purchase made in 2008. To my amazement Dennis recognized me, my wife and remembered the vehicle we purchased 5 years earlier. Dennis is very pleasant to deal with, no games and answers questions honestly and if he did not have the answer he quickly found someone who did. I had to order my truck because there were none available. I worked with Dennis and the sales manager Jesse to order the truck to my specification. Although it took GMC almost 2 month to complete the order Dennis kept me informed of the status. Upon delivery I felt both Dennis and Jesse were as excited as I was. I had an excellent experience with Dennis and Jesse at Prime Buick GMC and would highly recommend both for future business.

JCA Property Ser.

Mar 4, 2014

I walked in prepared to buy a truck I had seen on the lot only days before, figures, it had just been sold. I was only partialy sold on the idea of the other "Landscape Dump" on the lot, until Mike and I really looked it over. Mike Thompson and the entire sales team worked very hard to make this deal work. Thanks Mike, and thanks to the business office for showing me all the finance options. I came away feeling I had been treated very fair.

Mark P

Mar 4, 2014

I looked around many dealerships for a good price on a used car and to get a fair price for my trade in . I took the over a hour ride to prime after talking to them on the phone about a 2013 truck they had . From the second I walked in the door I was impressed . The prime time were all in matching jackets and everyone there made you feel welcome as a friend not a costumer . I worked with Dennis he was outstanding ! Jessie the sales manager went out of his way to get my title at the registry so I could have the truck for the weekend . Bridget the finance manager was outstanding and funny . They delivered my new truck to me 1 hour away one day later . I strongly recommend this dealership to friends , family , and anyone who wants a new or used vehicle for a good price without the hassle of the typical dealer . A+ in my opinion !

JohnAndover

Mar 4, 2014

I bought a 2014 buick regal. It was a really easy process to come to an agreement on price. I love the car and so does my wife.

Megan D

Mar 3, 2014

My husband and I purchased a vehicle at Prime from Dennis. He was such a pleasure to work with. He was very knowledgable about the vehicle we were interested in and never once pressured us. The price negotiation was fair, quick, and painless. MUCH better than other dealerships we've dealt with. We live in NH and Dennis drove all the way up to our home to drop off the car. We would definitely do business with Dennis and Prime again!

Jacki L.

Mar 3, 2014

We were completely satisfied and thrilled that we were able to complete all paperwork and walk out with our new car in one afternoon. Especially grateful that the service department stayed open late to finish our inspection sticker so we wouldn't have to come back the next day.

Mike Uradnik

Feb 28, 2014

I am 60 years old and I have bought many vehicles in my lifetime and this is the best experience I have ever had. My sales person was Ravi. He is very honest and he makes buying a vehicle very easy. He has checked back with me after my purchase to make sure everything is okay. I would highly recommend this dealership as well as Ravi. His politeness made it extremely easy to find the right vehicle. Thank you Ravi for a great experience, you are the best!

Venil Construction

Feb 20, 2014

Thank you Neal Simmons, you helped me pick out my dream truck! Neal made the process as smooth and painless as possible. He also worked on getting me the best price possible on the new truck and my trade-ins. All in all it was a great experience at Prime in Hanover. Look forward to doing business with Neal and Prime in the future. Bridget the business manager was awesome too!

Stacey

Feb 19, 2014

Couldn't have asked for better assistance with financing from Douglas or better help with picking out the right car from Dennis! Great, real people here! Made the drive from RI and it was worth it!!

ddebettencourt

Feb 10, 2014

I really enjoyed working with Mike. He was "real" from the start. I appreciated that he took me away from the dealership to check out the cars, that he took the time to test drive multiple vehicles with me without ever making me feel like it was taking too much time. Mike was new at the dealership and his style seemed a little more honest than refined. It was easy to talk with him - and also to get down to business crunching numbers. I feel like he understood what I was looking for and helped guide me in the right direction. If I was working with someone else a little too salesman-ish - I know I would have left quickly!I am very happy with my decision - and have not purchased a used car before. Mike made sure I left with nice mats, an extra fob (electronic key) and all in quick turn around time to "catch the boat". He also arranged for the window scratch to be fixed at another time. Overall, my experience was great with Mike. I even had a fever the night we were haggling over price and trade in with the managers and survived it! Mike took the extra time needed to develop a relationship that seemed much nicer than what I would expect from a car salesman (no offense!) And because of that, I felt I could trust him, which ultimately led to my purchase.

carol and steve

Feb 7, 2014

I have to say Ravi is the best car salesperson I have encountered, no pressure, very knowledgeable , and laughted at all my husbands jokes!, made us feel very comfortable about buying a new car my husband says he has patience of a saint ...did not pressure us... we could have come back next day but felt comfortable buying this car in just 3 short hours ! I feel I can call Ravi anytime if I have an issue with car,but have to say I love the car !! Thanks Ravi for all your help! Carol and Steve

Jane

Feb 2, 2014

Matt Sorgman made our car buying experience a pleasure. Professional, accommodating and easy!

Tony

Feb 1, 2014

Very Knowledgeable and attentive Sales Agent : Dennis. General Manager was very Helpful. Business Manager was also very helpful. Great selection of Buicks Enclaves and GMC Acadias. No waiting. Great Customer service overall You will not feel pressured. Easy selction process.

T.B & K.M.

Jan 31, 2014

Michael Bergeron, Prime GMC Buick, Hanover, MA, was great to work with regarding the purchase of our used 2013 Yukon XL . I identified the car on line and met Michael at the dealer to view the car. I am a busy person and Michael was respectful of that. Because of Michaels knowledge and experience, we were able to carve out a fair deal quickly. After the sale, we found out that the car only one FOB key. Michael took the time to track another one down and arranged to have it programmed for our vehicle...Nice to see that people still care after the sale. I think many would have just washed their hands of this. Great work Michael and we will be back for our next vehicle. T.B and K.M.

Maryann

Jan 30, 2014

What an excellent experience I had at Prime GMC in HAnover MA. They were extremely professional an courteous. I had the pleasure of working with Dennis Grabowski. He went above and beyond to make sure I was satisfied with my purchase. I would strongly recommend you check out this dealership if you are considering purchasing a vehicle and make sure you ask for Dennis..

Mark S.

Jan 30, 2014

I recently purchased a pre-owned 2008 Lincoln Navigator from Prime Buick GMC in Hanover, MA .Mark Beecher the sales person and Jennifer Carrier the Internet sales coordinator were both extremely helpful in getting the deal done. I first did online research for the Navigator on Cars.com. My wife and I found the perfect one located at Prime Buick GMC in Hanover MA. We decided to reach out to Prime Buick GMC online about the Navigator. When I got a response back the next day, Jennifer was very informative and genuine by answering all our questions and concerns that we decided to take the hour drive to look at it. When we arrived at the dealership for a test drive Mark Beecher greeted us with a smile and answered all our additional questions and concerns . The whole experience with Prime Buick GMC from beginning to end was a pleasure . This is a "no pressure" dealership. They don't give you the smoke and mirrors or pressure you to buy the same day as other dealership sometimes do . Mark and Jenn were very attentive, patient and courteous to or needs. Even with Sub par credit, which lets face it most of us all have nowadays , Prime Buick GMC was able to work with us and get my wife and our three small children into our dream SUV. I would recommend Prime Buick GMC for any car buying experience. NEW or USED , Good Credit or Bad, Prime Buick in Hanover is the place to go. Thanks Jenn and Mark for a wonderful experience!

Lauryn B

Jan 29, 2014

I bought a Cadillac SRX a few months ago from Mark Beecher. He made the stress of buying a new car disappear.He found the perfect car for me and continues to answer all my stupid questions about my car months later. He is a dedicated, nice, and friendly salesman. I recommend checking out prime for your new car and ask for Mark!

Tpolito

Jan 28, 2014

My wife and I had taken a ride to Prime on 1/1/14, we were welcomed by Mark and is non-assertive approach. I enjoyed not being sold but educated and that is what Mark did. He as well as Prime made the sales cycle seamless. People don't often express a good experience but this wasn't just a good experience. I felt as if they (he) really cared. Great service, great people, great car and great price! Thank you to all at Prime especially Mark!

Jess H

Jan 28, 2014

Matt Sorgman was a pleasure to deal with. We were pressed for time and the whole team expedited the process and all the time Matt kept us updated and entertained. I would recommend this dealership to all my friends and family. They were all knowledgable, accommodating and honest!!!!! I walked in at 1:30 and was able to pick my car up at 5:30 ready to go! Thanks Matt for all your help and expertise.

Sandrine

Jan 27, 2014

had a great experience with Dennis G at Prime. great deal and smooth transaction.

B.N.G

Jan 27, 2014

Mark was extremely knowledgeable and did a tremendous job getting me the car I wanted at the price I wanted. Being the difficult customer I am Mark handled everything I need very well and i would recommend him to anyone wanting a new car! Mark is truly an awesome sales rep!

Ryan D

Jan 25, 2014

Prime is the best dealer we have every dealt with. By far the most profesional, family like treatment in the business. Kyle was our salesman he was very pleasant to deal with knows the product, communication was the best we have had in all our experiences buying a car. The whole sales team is A+++ . The dealership looks amazing and the service is even better.

Murph

Jan 24, 2014

I went to buy a new Yukon GMC , the salesman was Mike T. , he was great, regular easy to deal with from start to finish. If you go to Prime ask for him, made the experience easy!,,,!

Marcus S

Jan 24, 2014

Bought my GMC Terrain here from Neal Simmons. He was a pleasure to work with! Definitely suggest asking for him, he is well informed, helpful and does an amazing job getting you what you want for the price you want. From start to finish he was great!

GMC Terrain

Jan 21, 2014

Bought a certified pre-owned car from prime. Neil Simmons was very helpful.He knew what I was looking for and made the process of purchasing my new car simple.

aeberley

Jan 16, 2014

My wife and I met Mike Bergeron at Prime Buick. Mike was friendly, down-to-earth, and listened to our needs. He showed us a Goodwrench certified 2011 Enclave and we were sold on the spot. This was a great replacement for our 2005 Rendezvous; it had more power, a better ride, and a beautiful cranberry red color. Mike took us through all the features of the car including making a phone call with bluetooth. Mike introduced us to the finance staff and followed up to make sure we got the start up services we needed. He kept in touch by phone to answerany questions and told us we could call anytime. Mike is an excellent salesman who knows how to make people feel comfortable. He had good working relationships with all of the staff who helped us in buying and servicing our car. Larry and Ann Berley

New Jeep Owner

Jan 16, 2014

I recently purchased a pre-owned Jeep Grand Cherokee Overland from Prime Buick GMC in Hanover, MA and felt compelled to share my experience with others. Kyle Alexander, the sales person with whom I worked, was extremely helpful and made my experience a great one. He debunked the negative car salesman image and spoke with confidence, humor, and genuine trustworthiness throughout the whole transaction. His attention to detail is exceptional and was (still am) impressed with his follow-through. I found Don in the finance office to be equally attentive and helpful. These are great folks and worth my ride up from Cape Cod. I would recommend Prime Buick GMC.

Stevie P

Jan 16, 2014

Mike Thompson was great! Easy to work with and very flexible! Went over everything in the car and took his time.

Mike R.

Jan 14, 2014

Michael At Prime Buick GMC was very helpful throughout the process. Mike understood our needs and patiently worked with my wife and I and our two young boys. Micheal was great at keeping us up to dat throughout the process and the whole family is thrilled with the new Acadia. Thanks Again! Mike R.

Cars

Jan 11, 2014

I visited Prime Buick GMC earlier this summer with my friend Joe. He found a late model Jeep Liberty online and ended up purchasing it. His sales representative was Neal Simmons who did a fantastic job showing him the vehicle and making the purchase very easy. I'm thinking seriously about a new pickup truck and I'm definitely going to work with Neal this coming spring. I highly recommend Prime Buick GMC in Hanover. You may even want to come by to see the construction of the new Prime Mercedes dealership currently under way at their new building.

MikeQ

Jan 10, 2014

Very easy to deal with no pressure, good pricing right away no back and forth. Mike Bergeron did an excellent job and spent a lot time working with me thru the process.

Tara

Jan 10, 2014

Fantastic experience with our salesman Mike B I would recommend any and all of my friends and family to this dealership for an y new or used car needs.

BartonHyte

Jan 8, 2014

Ravi was my point of contact and went above and beyond my expectations. Being courteous and polite comes with the job, but Ravi took professionalism to a new dimension. He met me to inspect the car and also deliver it in an off hour on his own time without any expectations. I cannot think of any negative recommendation for either him as a salesman or the manner in which Prime Motor Group handled this transaction. I would feel very comfortable referring anyone wishing to purchase a car to go to Prime to have a good experience.

bchartrand123

Jan 8, 2014

Dennis was great. Not in the slightest "salesy", was informative, answered all our questions, and helped us reach our decision. He won over my wife in about 5 minutes, not an easy task, which made the car buying process that much easier for me!

Marblehead Family

Jan 8, 2014

Ravi was my point of contact and went above and beyond my expectations. Being courteous and polite comes with the job, but Ravi took professionalism to a new dimension. He met me to inspect the car and also deliver it in an off hour on his own time without any expectations. I cannot think of any negative recommendation for either him as a salesman or the manner in which Prime Motor Group handled this transaction. I would feel very comfortable referring anyone wishing to purchase a car to go to Prime to have a good experience.

Roxanne

Jan 8, 2014

We purchased an Acadia recently and were very pleased with the service we received from Dennis. He did not try to sell us any other vehicles other than what we were interested in purchasing. He went above and beyond to drive the vehicle to CT for us to register the vehicle the next day. The only issue was that he did not have knowledge about the DVD player and how to program the remote. Overall, our experience was outstanding. Thank you, Dennis.

Ed Whitaker

Jan 8, 2014

Dennis and Bridgette satisfied my request to get it done on time and at the right price. Gave me the right price for my trade in and gave me the right price for my new truck and had me on the road completely financed and registered within a few hours.. On top of that, they were really easy to get along with and were more than happy to help out and answer any questions. I never felt rushed or unappreciated. No price questions or concerns. Never felt any remorse or guilt. This is hands down one of the best buying experiences of my life. And I buy a LOT of stuff for a LOT of money. Well done Prime Management!

mletorney

Jan 6, 2014

Would not hesitate to purchase another vehicle or refer Ravi and Prime to my family and friendsVery easy to deal with and staff is very friendly

Stephen

Dec 31, 2013

Ravi was outstanding throughout the entire process. We looked at other vehicles to replace my 2011 Acadia. We ended up w/ a 2014 Acadia and a great lease deal. Ravi was great and went above and beyond. Stephen Affanato

Bowmanj83

Dec 22, 2013

Ravi was awesome I went in to see about my options if buying a truck. I bought a truck that I thought I would never have purchased, Ravi and Bridget were great on helping me finance the truck. I can't wait to go back and purchase a vehicle for my wife. Prime was hassle free and did not play any games with me. Prime made purchasing a vehicle fun not a headache.

Petermdearborn

Nov 30, 2013

I wanted to share my experience in buying a new truck because it could not have been better. I was working with a gentleman named Matt Sorgman who was the salesman at Prime Buick GMC in Hanover Ma. Matt found me the exact truck I had hoped for in my price range and it even went beyond my expectations coming with extras that I would have assumed were out of my price range. Matt had promised a good deal and it became what I consider a great deal. His honesty, dedication and hard work really made me happy to work with him and I would recommend him and his dealership to anyone. As a matter of fact I am going to call him soon to look for something for my wife. Now that I am driving a great vehicle I want her to do the same and I am confident Matt will find her something that will be beyond her expectations as well.

Checkmate85

Nov 30, 2013

Very friendly and helpful. Kyle was great and was knowledgeable about the truck I was looking to purchase. He went to bat for me and got me the deal I could live with. Thank you very much. I would highly recommend the dealer and Kyle should be the one to ask for for help in finding the right vehicle for you.

Yorky005

Nov 30, 2013

Prime Buick was very pleasant to deal with. Kyle made our experience enjoyable and easy. No pressure and willing to answer all questions. I would definetly return to Prime.

NateMaxfield

Nov 30, 2013

The best car buying experience I have had yet. My sales person, Kyle brought the car into a small show room so I didn't have to check it out in the freezing cold (20 degrees with a very strong wind). When I got the the showroom/garage my car was the only one in there and the doors, hood, and trunk were open for me to get a really good look at the car. Kyle was very knowledgable about the car and showed off it's features well. I got a fair price for my trade in and a great price on the new car. I am psyched.

cgalko

Nov 30, 2013

The new Prime Buick GMC dealership in Hanover is a beautiful building with a very comfortable waiting area and friendly people. Our salesperson Kyle was extremely knowledgable and helpful during the entire process of leasing our new Enclave, making it an very enjoyable experience. We very much appreciate his efforts and will certainly return to Prime Buick GMC in the future.

Joanm1952

Nov 30, 2013

I don't buy cars that often as I typically don't like the process. Kyle has changed the way I perceive purchasing a vehicle! He pulled the car inside so I wouldn't freeze and showed me every safety & technology feature the car had. I got a fantastic price and a hassle & pressure free experience. I was so impressed that I will be writing his manager and will tell everyone I know to go to Prime and see Kyle!

Rfrazier1963

Nov 30, 2013

I am very please and impressed with the overall experience I had with Mr Alexander he went out of his way and above all of my expectations I will recommend this dealership to any and all I know looking for a vehicle.i will become a repeat customer because Kyle Alexander .

John J. Olohan

Nov 29, 2013

Dear consumers who are tired of marketing fecal matter and prefer honesty from real people who know sweat, tears, and who still believe in the American Dream, despite how many people--high to low--want the American Dream to be dead, I went to Prime Buick, first and foremost, because I followed the man, Kevin Cowden, who ran the service department at the SAAB dealership I got my cars from since September of 1997. So many times, I have shared with people that the most important part of buying a car (a lawnmower, a snowblower, etc.) is not the car itself; rather, the service department. I am very handy, but what makes me "wicked smaht," is that I am smart enough to know what I do not know. I know only the basics regarding car repair. Which means I need to have a level of trust with those who are telling me what needs to be done to fix my car (not, yet, since my car is brand new). There is a reason for stereotypes, people fulfill them. Wall Street earned its reputation. Politicians earned their reputation. Union workers earned their reputation. Car salesmen earned their reputation. Etc.. It is the good ones that have to separate themselves from the stereotypes. People get hyper-sensitive to stereotypes, I dare say, because they are guilty of falling into the stereotype, instead of "the one" who is showtime, who is the exception, who does wake up every day thinking, "I'm going to work hard today. Today may be my day!" After Kevin introduced me to the men who are the "deal makers" (my term, not theirs), I was introduced to a hard working man named Ravi McDonnell. If anyone has seen the movie "Untouchables," they would appreciate Ravi McDonnell. My deceased father is from Ireland, he came to America on a boat when he was 17 years old. Ravi is about as Irish as much as I am Indian. It's a compliment. Ravi is a scrapper. He works hard, almost to the point of annoying. But, it is a good "annoying." Good because he clearly cares and does not leave any stones unturned. He wants to be doubly, triply sure you (me) are all set. Then there is Bridgett (?? spelling). She handles final paperwork. I felt I was getting called into the principal's office, since she sees your "dirty laundry" (credit score, handles the financing); although I never had a principal with such charisma. Professional through and through. I forgot to mention, the "deal makers" at the firm were straight. I could tell they "get it" when I was with them. I know they need to make a profit so they can turn the lights on in their building and pay their bills. But, at the same time, they are not in the business of giving people financial colonoscopies. We negotiated within 30 seconds. "Done and done." The only thing a person has that is worth anything is his/her word. And one's word encompasses his/her values/worldview. I elaborate because 99.9999% of all those who read this do not know me. So, I give the extra "color" in my words so as to give you a baseline to judge. Kind of like a lie detector test starting with monitoring basic questions . . . "What is your name?" "What is your birthdate?" I am taking the time to make this recommendation because I try to treat others as I wish people would treat me. Do I hold my breath waiting for reciprocity? No. Nevertheless, I still try to treat others as I wish I would be treated. This dealership "gets it." Anyone who needs a reminder of what The American Dream is and who is seeking the "dream," stop in Prime in Hanover, MA. I cannot speak to their other locations. "What I have written . . . I have written." Relentlessly, The Forgotten Man

primendra12345

Nov 27, 2013

Myself and my wife went with our two kids to buy Infinity at prime Buick GMC, We met with the sales person Ravi, He took care of the test driving with myself and with my wife individually, since we wanted to avoid the hassle of fixing and removing the car seats, Ravi never bothered even one bit, though it was a weekend, he could have got two sales, in stead of spending 5-6 hours with us for one sale. I never saw him without a big smile on his face from the morning to the evening till we left the dealership. He offered us lunch, ordered pizza delivery for us, He was so kind hearted human, he got my kid some snacks and soda, He did everything without any selfishness, we felt like as if we had gone to visit our relatives, we did not feel like that we went to car dealership, where all these years we felt pressured and rushed.. We took delivery on the next day, we see this guy Ravi again with this own style of smiling face and felt like breath of fresh air (thats what my wife kept saying about Ravi) He is great guy, We had a good reception and respect from all the managers too from this dealership, We could see the complete professionalism. Ravi has changed my attitude of car buying experience, Great job and thank you for the great customer service.Gustavo

Lawson

Nov 26, 2013

After researching for months, I decided I wanted to lease a new GMC Acadia. I swung by Prime Buick GMC to get a good look at the interior and that's when I met Ravi. Ravi was great. I never felt pressed to make a deal, he simply asked me what it would take to get me to drive away in a new GMC Acadia. Seeing as how I still had 6 months on my original lease, I really wasn't looking to close a deal. I simply threw out the best number I could think of and we took it from there. Next thing I know, he gave me the keys and told me to pick my wife up with my new car. Now, I don't know about you, but I'm used to car dealers falling off the face of the earth as soon as you drive off the lot. However, in the days that followed, I got multiple texts and emails to see if I had any questions about some of the newer features of the Acadia. Ravi even offered to give us a full personal tutorial of the car from bumper to bumper. I opted just to read the manual, but I have to say I was impressed with the offer. Can't say enough good things about him.

e_rice

Nov 26, 2013

I recently purchased a GMC Acadia from Prime Buick GMC and from the moment we pulled into the dealership it was a great experience. A family member recommended this location to me and even though it was not the closest GMC dealer, the additional drive was well worth it. Russ LoPilato is an outstanding sales consultant and made sure we purchased the vehicle we truly wanted at the best price. He was easy going & patient with us and was not aggressive or overselling. Based on all the research we did, I feel as though I received the best trade-in price for my previous car and purchase price on the new vehicle. I would highly recommend Prime Buick GMC Hanover to anyone looking for a car (and don't forget to ask for Russ)!

paulcrow123

Nov 24, 2013

I am not going to write too much, since I don't like to give any reviews.I bought a truck from this dealership. I cant believe the customer service and the follow up I got from the sales person Ravi McDonnell.. He was great in taking care of each and everything. He explained everything to me, he took care of the my truck's sunroof tinting, followed up with me very closely till I got my registration and inspection stickers done, even now, he keeps calling to check with me. Thank you Ravi, keep up the good work.

Benny Ng.

Nov 23, 2013

My wife and I ended up with a mercedes benz at Prime with the help of Mike Thompson. He was sincere when we first step in . A warm greeting and concern about our needs, very accomodating to my family i felt respected by his professional mannerism. He took us seriously comparing to other dealers that I had been too. On his day off, he came in to make sure the car was deliver to us, I highly recommend him to friends and families. If you lookin for a car please do go to Prime ; surely enough Mike Thompson is the guy you want for a sale rep.

Katie M

Nov 22, 2013

My husband and myself went to Prime Buick GMC last month looking for a brand new Buick Enclave, which we had already test drove in couple of places, but we did not get a great customer service, which I am very particular about, my husband is too particular about the same. When we went to this dealership, we were little skeptical too, till we met with the sales person Ravi McDonnell, He was so respectful, very professional and informative. He was not over smart like the sales people we met with in the other dealership. He was very concerned about exactly what we wanted, He listened to all the needs exactly what we wanted, he took notes of everything, he went and brought the right vehicle how we wanted. My husband liked the manners of a sales person ( for a change) of walking away, when we started to discuss about the vehicle ( personally) and when we started discussing about the numbers etc.. It was a total different experience of car buying experience. we will go for a lease in another three years from Prime Buick GMC, Hope to have Ravi as our sales person again!

Caddyjoe

Nov 21, 2013

Easy going, everyone was friendly,clean showroom took care of what they said they would set a time dropped off car and got a call and it was ready when promised that's important

kris L

Nov 19, 2013

I bought my new Acadia and this dealership was excellent. First and foremost I would like to recognize Ravi McDonnell who was our sales associate. He was humble, respectful and most knowledgeable. He took a real interest and concern. Best of all there was absolutely NO pressure. Having done our homework before shopping we knew what we wanted and the estimated cost...we received a great reception and treatment by the sales person Ravi. Very humble and respectful, I would highly recommend Ravi and this dealership. Thank you Ravi, It was a great and memorable service by you. You will see us soon for another vehicle.

Kevin

Nov 19, 2013

Ravi was a pleasure to work with during the recent purchase of our new vehicle. He was very patient and accommodating to a busy family with three young kids. Nice job Ravi!

Michelle

Nov 19, 2013

I just purchased a used vehicle from Prime Buick GMC. Ravishankar McDonnell was my salesman -- what a great person to work with. After purchasing another vehicle a few years ago from a dealership in Kingston, MA and having a very unpleasant experience with the salesman, I was leery to have to do this again, so it was a pleasure to work with Ravi when it came to purchasing this vehicle. He was very informative, available at all times, even on his day off and has a dry sense of humor that makes you want to speak with him. Also, the two Business Managers I dealt with, Bridget and Douglas were so, so nice to work with. Ravi also explained to me all the benefits of leasing, and I think in a couple years, I may be doing that and will definitely go back to Prime Buick GMC -- as long as Ravi, Bridget and Douglas are there!

Jim S.

Nov 1, 2013

Mike Thompson was a pleasure to deal with. He really made sure we were throughly happy with our purchase & went above & beyond to make it happen. The Prime dealership was helpful & always attentive.

Joe and Keri

Oct 29, 2013

We recently purchased a vehicle at Prime Buick GMC. Our sales associate Ravi McDonnell made this the best car buying experience we have ever had. I, myself, did not even want a new car, I was happy with my old car. My husband felt it was time to get a newer vehicle, Ravi understood that and was not in the least bit pushy about selling me a car - such a change from our past experiences. He was caring and so friendly, he wasn't focused on a sale, but making sure we were happy and comfortable. We looked at the inventory and found a car that we liked. Ravi's patience with not only my reluctance to buy a new car, but, with our 3 children during the shopping excursion was exemplary. He got them snacks and soda's and made sure they were happy, even colored with them while we dealt with the finance dept. My husband is not a fan of cars salesman, but has nothing but great things to say about Ravi. He was knowledgeable about the vehicle and wouldn't let us leave with it until we knew all the features and was sure we were 100% satisfied. The transaction was painless, we went in on Sunday and took delivery of our car Monday afternoon and I am now happy to have my new car!

jackiehall

Oct 28, 2013

Neal and all of the staff at prime were very helpful and friendly when my boyfriend and I leased a 2013 Buick verano. We love the car and the experience we had at this dealership.

Debra capecod

Oct 19, 2013

I had purchased my Yukon from Prime 3 years ago and returned to trade it in. Due to life changes my credit was not as strong as it had been 3 years ago. Buteo hand every person my daughter and I came into contact with treated us warmly, professionally and with respect. Russell turned the impossible to possible and I now have a " new to me"' car. I will comeback when it's time for my next vehicle!

rosaleen

Oct 17, 2013

we bought a new buick, mike thompson was very helpful ,answered all our questions before and after the sale. we would recommend the dealership to friends

CamB

Oct 13, 2013

Dennis G. and Douglass Q. are the best at what they do. My first contact with the dealer was Jennifer via the internet. Jennifer contacted me quickly and listened to my needs in regards to what type of SUV I needed or wanted. Jennifer had my 3 top choices reserved and waiting for me upon my arrival. When I got to the dealership Dennis meet me at the front and top my family and I for a drive. Dennis stayed with me upon all the way through to financing which at that time he introduced me to Douglass who worked with the banks to get me finance over the weekend. Douglass and Dennis where very respectful and friendly and did not seem to mind my kids being in the SUV or the dealership. They even offered them pizza since we had been there all day already. The final touch was when the dealership delivered my car to the town of Londonderry for the SUV to be registered. The young man who delivered was also very friendly and timely. They gave me a fair price and customer service excellent. Thank you Prime Buick GMC for such a great experience. My totally loves the new SUV. Again thank you.

tiffanydegrasse

Oct 7, 2013

Neal was helpful and knowledgable regarding the vehicles on the lot. I can be a difficult customer but Neal was not deterred and got me into the car I wanted at the monthly payment that I requested. Cannot say anything negative about the experience I had at Prime Buick GMC. In fact my husband will likely be heading into Neal this spring/summer to get himself into a Buick Verano. Great experience and great car! Couldn't be happier!!

TiffanyD

Oct 7, 2013

Neal Simmons was helpful and knowledgable regarding the vehicles on the lot. I can be a difficult customer but Neal was not deterred and got me into the car I wanted at the monthly payment that I requested. Cannot say anything negative about the experience I had at Prime Buick GMC. In fact my husband will likely be heading into Neal this spring/summer to get himself into a Buick Verano. Great experience and great car! Couldn't be happier!!

shellyannc

Sep 29, 2013

Purchased the dream vehicle from Prime and Dennis Grabowski last week. It was painless with straight forward pricing.No games like I experienced at other dealers. I will recommend this dealer to all my family and friends.

omgitzlauryn

Sep 29, 2013

I've been looking at cars for about 6 months now, but could never find the right deal/ best bargain for my buck. From the second I walked into the parking lot, Mark Beecher made sure I was getting exactly what I was looking for. I have never seen a sales man so dedicated to making sure you get everything you are looking for.

Shellyann C.

Sep 29, 2013

Purchased my 2008 BMW 5 Series from prime Buick-GMC in Hanover last week and it was the easiest car purchase I ever had. Dennis Grabowski was a very pleasant gentleman who answered all my questions about the vehicle, pricing and financing. I always wanted a BMW and they made my dreams come through. Thank you Dennis and Prime

Bob M

Sep 28, 2013

I recently purchased a new GMC Sierra 2500 pick up truck at Prime in Hanover MA. I was extremely satisfied and impressed by my salesperson, Kyle Alexander. His product knowledge, presentation, and followup made for a totally satisfying experience. I had previously shopped at two other local dealerships and found their followup to be lacking (the dealer to the south didn't even call me back ONE TIME). Kyle called me back promptly and presented me with a deal that we could both live with at a very fair price and continues to stay in touch with me to this day. I had a number of accessories installed prior to taking delivery. There was a problem with one but Kyle arranged a loaner for me and had it fixed quickly to my complete satisfaction keeping me in the loop at all times. This experience at Prime with Kyle changed my view regarding the purchase of a vehicle. When my wife is ready to replace hers I'll be sure to contact Kyle. Thank you again to Kyle Alexander & the management staff & Prime GMC!

Vegancargirl

Sep 27, 2013

Michael was a pleasure to work with. He was helpful without being pushy and I was happy with the results. I recommend him and the dealership highly and would buy from them again.

Vegan car girl

Sep 27, 2013

Michael Thompson was my salesperson and he was great to buy a car from. I got a nice car for a good price and I never felt pressured by anyone there. A nice experience. I would buy from Michael again.

Drew

Sep 26, 2013

Had a great, relaxed, fun experance. I would be more than happy to refere others. Kyle Alexander was my salesperson who knew his stuff & was very easy to deal with. He was professional & up front about everything. This was my best truck buying experience by far & will refere everyone I know to see Kyle at Prime!

GRNBAYPKR FAN

Sep 26, 2013

I recently purchased a GMC Yukon XL from PRIME. I searched online for a quality preowned vehicle. I wanted something as we travel and include our grandchildren when we can. Jesse Bongarzone was the salesperson we dealt with. He showed us the vehicle, we took it out for a test drive and my wife fell in love with it. We explained to Jesse that this was what we had to spend and we gave him our best offer. We did not have to deal or bargain with any other sales people who try to make a hard sell for more then we had to spend. The offer was excepted with no hassle. (GREAT) We drove away with a new car. Note that it was a rainy, misty day. When we arrived home the sun had come out and the car had dry'd out, we noticed some paint bubbles and peeling where the car had been repainted. Up front we knew that the car had been in a minor accident. In the wet conditions we did not notice the peeling paint bubbles. Called Jesse and he said bring it right in, we will take care of it. They gave us a loaner and 2 days later we had our car back and it looked brand new. Jesse called several times to inquire if we were satisfied, did we have any concerns, is everything OK. I wish we had known about PRIME when we purchased my wifes new car a couple of monthes earlier. PRIME is a much better dealership. The personnel, the best I have ever dealt with. NO HIGH PRESSURE. Take your time, this is what we have to offer. THANK YOU "JESSE"-THANK YOU "PRIME"

Eric

Sep 25, 2013

I always hatred the negotiating when it came to buying a vehicle. I leased a 2013 GMC Acadia Denali from Dennis Grabowski at Prime Buick -GMC. As a previous customer, I would recommend Dennis and Prime because they were very up front about the pricing and the lease payments. No games or pressure to purchase today as I experienced at our dealers when we were shopping other makes and models. Just a great place to do business.

Info Session

Sep 23, 2013

Kyle Alexander helped me check out differences between some midsize SUV's. While I didn't wind up buying one today, he was immensely helpful in the information stage and I feel much better now knowing all that I do about each different models and packages. Friendly and complete service.

Jack M

Sep 21, 2013

Kyle was great to work with. Service was great. very nice experence overall,,, jack

Gail and Peter Knippenberg

Sep 16, 2013

Kyle Alexander was my salesperson. He was extremely knowledgeable and personable. He went through all the features of the car as well as being helpful in filling out the paperwork. I felt very comfortable dealing with him.

tlorizio

Sep 15, 2013

I recently bought a 2014 Acadia with the assistance of Mark Beecher. Mark was simply great to work with, He went though all the options to the vehicle at the end of a long day, He was very knowledgeable and wasn't pushy at all. I would buy a car from again and recommend this dealership to friends and family in the future. He kept in touch though out the whole process, Overall, I am very pleased with Prime and Mark, he made the experience enjoyable.

Joyce Y.

Sep 15, 2013

I recently purchased a 2013 Buick Verano from Prime Buick in Hanover. When I arrived with my son and neice, we were warmly greeted by a smiling salesperson name Dennis. He sat us at his desk where we chatted about what type of vehicle that I wanted. He asked what was important to me in my next vehicle? He showed us three types of Buick sedans and explained the differences between them. My decision was a Buick Verano because of its size and comfort. Dennis asked me if I had any special color that appealed to me. I prefered a darker color vehicle because I previously had a Silver colored Buick. He pulled up a Gray Verano that I immediately fell in love with and decided that was the vehicle I wanted to purchase. Pricing was very important to me because of my budget. I purchased the vehicle after he explained how Prime prices their vehicles to the customer. No games and I really appreciated it. I would definitely recommend Prime and my salesperson Dennis to anyone interested in a Buick

Lauryn B.

Sep 13, 2013

I recently just purchased a used vehicle from Mark Beecher at Prime Buick GMC in Hanover. They have a large selection of great cars at reasonable prices. I would highly suggest them for any car needs, new or used. Mark was such a great help and made sure I got the most for my money.

Kelly R

Sep 13, 2013

I recently leased a 2013 Acadia with the assistance of Mark Beecher. Mark was simply awesome! He went above and beyond by helping me remove and install carseats when I took the car overnight. He was very knowledgeable and wasn't pushy at all. I would buy a car from him and only him in the future. He has called me twice since then checking to see if I have any questions. Overall, I am very pleased with Prime and Mark made the experience enjoyable. Go see Mark Beecher; you will not be sorry!!

E. Holster

Sep 11, 2013

As an older gentleman, I have purchased a number of vehicles and I can honestly say that I have never had a better experience then I had at Prime. I was very fortunate to have Dennis as my salesperson. He definitely was the most knowledgeable sales person I ever experienced. I purchased a new 2014 Sierra and the demonstration that he gave me about all the features was unbeliveable. He explained every single buttom and made sure that I fully understood what it does. He spent nearly 2 hours with me just going over the truck. I cannot say enough about Prime and Dennis being up front about the pricing....No Games like I experienced at other dealers. If anyone is ever in the market for a Sierra Pick Up. Don't short change yourself.....Prime GMC and Dennis are #1

Gregg

Sep 9, 2013

We had a great experience recently trading in our GMC Acadia for a pre-owned Lincoln Navigator mainly due to their excellent salesman Ravi McDonnell who took control of the entire process, made it easy for my wife and I who were traveling from 50 miles away for this specific car, and importantly made the transaction work on our timeline versus the dealerships. I would highly recommend Prime and would seek out Ravi to help you.

Michelle M

Sep 8, 2013

If you hate the process of buying a car and want an easy, stress free experience where you are treated with respect and are valued, then you MUST buy your next car from Ravi McDonnell at Prime! As a business manager with a very busy schedule and an intricate understanding of customer service and honesty and integrity, I can't say enough about the team. I honestly felt that I was treated as if I were a celebrity or someone's family member- proof that every customer is equally valued here. From the sales team, financing, and the service department, the experience is positive at all times. I recommend Ravi to anyone!! The follow up has been great as well; it's not about closing a deal, it's about building a relationship and making sure the customer is satisfied. This is what I Struve for each day in my business, and it is refreshing and heartwarming to see that buying a car can be such a great experience!

MmatthewsRcc

Sep 7, 2013

Ravi and the team are Wonderful. If you want to avoid the headache of buying a car and have a positive and respectable experience, go to Prime!

aevirgo

Sep 7, 2013

It was my first time at Prime Hanover and Matt Sorgman greeted me warmly from the initial handshake. After browsing every make and model online, reading reviews and visiting dealerships, I set my heart on the GMC Terrain Denali and located one 45 minutes away. I knew no one at the dealership because I ha been test driving other models at the GMC locally, but after chatting with Matt for ten minutes, I received even more information about that car than I had gotten in all of my online and dealership research. Matt is extremely knowledgeable and very customer service oriented. He made me feel comfortable from the very beginning, and there was not one point where I felt pressured in any direction by him. After taking it for a test drive, I knew I wanted to purchase the car. Matt made the process easy and painless on his end and while it took a long time for paperwork he stayed with me for the duration: 2 hours after closing time! When I became agitated he went to help speed up the paperwork and when I came out of the office he was still smiling and gave me his number to call if I had any other questions. The next day there was paperwork that needed to be re-signed and Matt drove 45 minutes to my job so I could sign them and drove back to the dealership to process paperwork. Several hours later Matt graciously returned to deliver my car! I can't tell you how excited I am with my decision to purchase my first GMC with Matt. I am so thrilled with this car and would not hesitate in a second to go back to Matt at Prime Hanover, MA or refer my friends and family to him. I know when I am ready to buy my next car I will seek him out for his A+ customer service.

kboyden

Sep 7, 2013

My overall experience with Prime Buick GMC in Hanover was wonderful. A lot of that is thanks to Ravi Mcdonnell. I had contacted Prime when I found a Chevy Equinox online that they had for sale. From day one they were quick and efficient, and made the whole process easy for me. The internet sales manager had called and emailed me immediately after I sent them an inquiry about the car. When the car was ready for me to come look at it, I brought my dad with me. We walked in and were greeted, and upon telling them my name they knew which car I was there to look at and went to get the internet manager. She came out with Ravi, introduced us and he brought us out to the car. After checking it out, Ravi took us for a test drive and during the drive we learned that he actually was given the sale very last minute, literally right after we walked in the door. His professionalism and kindness gave us no hints at that. From the first minute we walked in, he made us feel comfortable. We ended up being at the dealership for 3 1/2 hours (Because I bought the car!) but it did not feel like that at all. Ravi showed us photos and told us about his daughter and family, which family is very important to myself and my dad. We didn't feel like he was pushing "family" on us like at previous dealerships that would always sound like they were reading from a script when bringing up family importance to us. While waiting for the sales manager at times, he showed us photos of his grandson on his computer and told us stories about his sons. We had a great time with him, and he was even nice enough to buy me some snacks from the vending machine when I had mentioned I was hungry. Everyone there explained everything to me thoroughly, made sure I was comfortable and informed, and made my first car buying experience perfect. I couldn't have asked for a better experience. My biggest thanks to Ravi, and the other employees there who stayed late to finish my paperwork and make sure everything was covered! I'm getting my car Monday and I couldn't be more excited!

Jeannie Raymond

Sep 7, 2013

I just bought a new 2013 Buick Verano and the experience I had from start to finish in the purchase was wonderful. Fast, easy and most helpful. Everything was done right there. I was impressed with the cleanliness of the facilities, the ease of getting there, my Salesman, Dennis Grabowski, who was just wonderful, so professional and most helpful along with Michele McBride who responded to my inquiry with two good offers right away. The personnel there at Prime Buick are the best. Everyone made it a very personal experience and I was very happy. I would recommend this dealership to everyone and know that they would experience the same good deal and handling as I received. Thank you, Prime Buick. Looking forward to doing business in the future.

Karl

Sep 7, 2013

I have purchased a 2013 GMC Sierra 2500 Duramax from Prime Buick GMC and Ravi McDonnell has been the Sales Consultant helping me. Mr. McDonnell listened to what I was looking for in a work vehicle and has done a great job of helping me. I found Mr. McDonnell to be an intelligent and thoughtful (and also very interesting) man. It was a pleasure to do business with Ravi.

AVIDWYER

Sep 6, 2013

TWO WEEKS AGO WE MET RAVI MCDONNELL WHEN WE WENT IN TO JUST LOOOOOK AT A GMC TERRAIN, WELL WE WERE SO IMPRESSED THAT WE PURCHASED AND PICKED UP OUR NEW GMC TERRAIN DENALI ON 8/29/13 AND WE LOVE IT. RAVI WAS SUCH A PLEASURE TO MEET AND DO BUSINESS WITH UNLIKE ANY OF OUR PREVIOUS EXPERIENCES BUYING CARS. RAVI TOOK VERY GOOD CARE OF US AND WE KNOW WE WILL BE ABLE TO COME TO HIM IF WE EVER HAVE ANY QUESTIONS OR CONCERNS. WE WOULD HIGHLY RECOMMEND HIM TO ANYONE WE KNOW IN THE MARKET FOR A CAR.ROBERT & SUSAN DWYERMILTON,MA.

return Buick buyer

Sep 6, 2013

We were helped by sales consultant Ravi McDonnell at Prime Buick GMC in Hanover, Mass. Mr. McDonnel picked up our sale when the sales consultant we had talked with earlier in the day was not able to help us in the evening. Mr. McDonnell had all of the paper work and information in order for us and we were quickly able to come to an agreement on the sale. Since we came about an hour before closing time, the transaction went longer than closing time and Mr. McDonnell stayed with us until all of the paper work was completed. When we picked up the car several days later, again, he had everything in order and went out of his way to make sure we were satisfied. He offered to help us with canceling our license plate on line since we went from an owned car to a lease car, something he did not need to do. He also spent a lot of time with us going over the many features of the new car. We had visited another Buick dealer in the area a few days before and were not impressed by the service we got and subsequently did not buy a car from them. The contrast between the two agencies was enormous. Prime is professional, thorough, ready to do business and puts customer service up front. Mr. McDonnell and Prime's excellent customer service closed the deal for us.

Chris

Sep 6, 2013

We have been researching new trucks and noticed a great deal on Prime Buick/GMC website. We traveled over an hour and purchased it that day. Our sales consultant, James Falcone, was such a professional and great person to deal with, he followed through with every detail of the process. He took the time to call us and make sure we were happy with the truck. I would highly recommend him... Thank you for a great experience.

Bill M

Sep 3, 2013

I saw a truck on Prime's website and decided to drive down to check it out. Mike made the process so easy I ended up driving home in the new truck same day. Mike and the team at Prime can be assured I will be telling friends and family where to go for a laid back no pressure car buying experience.

Louis tretakoff

Sep 3, 2013

Kyle Alexander was a very through sale person. I would recommend him to anyone who wants a person that would be very knowledgeable. This has been a very excellent experience.

Bill B.

Sep 3, 2013

This would a great buying experience. Not a typical high-pressure auto sales. The sales person (Ravi) was attentive, responsive, and very willing to help, but was not aggressive and overwhelming despite the end of the month pressure that I'm sure he was under. The car was ready when he said it would be and he spent 30 minutes making sure I knew all the features of the car and getting it set up for me. I would highly recommend Prime (and Ravi specifically) for your new car experience.

Karen H.

Aug 30, 2013

We had a wonderful experience buying a low mile 2010 Nissan Sentra from Prime Buick GMC. Michael Thompson was the sales consultant who helped us through the process. He could not have been more professional, knowledgeable, helpful,and thorough in making sure we found the right car for us. His low key, low pressure style made us feel really comfortable, and we really appreciated that. He even came in on his day off so that we could pick up the car! He is that kind of guy! He made the expereince "all about us". We are very satisfied with the purchase and highly recommend Mike Thompson and Prime Buick GMC in Hanover, MA if you are in need of a new Buick GMC or a used lower mile newer car of a different make. I recommend going to their website to see the inventory, and to narrow down your search that way. It will save you and your salesperson time on the lot. FIVE STARS FOR MIKE THOMPSON AND PRIME BUICK GMC!

john and andrea mckenna

Aug 28, 2013

Kyle was honest straight forward and got me the answers i needed to make a smooth transition on my purchase. we negotiated to an agreeable and satisfying purchase price that was good for me as a buyer and good for the dealership. He represents your company very well. He needs to have some further authority to give the customer a soft gift going out the door such as floor matts or some other thank you to the customer. This would be a tremendous incentive to be a returning customer. Thank you. John T McKenna

JoePennacchio

Aug 22, 2013

I had a real good experience at Prime. I bought a 2008 Jeep Liberty. Neal Simmons, was the salesman and he was most helpful. He was quick to interpret my needs and budget found me the best vehicle for me and at a good price. Once the Jeep was selected, the paperwork was quickly processed. With help from the whole staff, I got the Registry, insurance and loan data processed so that by the time I left, I was completely set and didn't have to go wait in line at the RMV. There were no other delays or distractions. All in all it was very pleasant and I recommend them any time you need a new or used vehicle.

Joe P

Aug 22, 2013

I had a real good experience at Prime. I bought a 2008 Jeep Liberty. Neal Simmons, was the salesman and he was most helpful. He was quick to interpret my needs and budget found me the best vehicle for me and at a good price. Once the Jeep was selected, the paperwork was quickly processed. With help from the whole staff, I got the Registry, insurance and loan data processed so that by the time I left, I was completely set and didn't have to go wait in line at the RMV. There were no other delays or distractions. All in all it was very pleasant and I recommend them any time you need a new or used vehicle.

Judith South Shore

Aug 16, 2013

I was very pleased with my experience at Prime Buick GMC. My sales person, Neal Simmons greeted me warmly, asked all the right questions and found the perfect match in a 2013 GMC Terrain. The vehicle I traded was in excellent condition and Prime offered me a very fair price for both my older Jeep and the new GMC. I would highly recommend you visit their new facility.

Gloria

Aug 12, 2013

After months of researching SUV AWD's, I finally made the decision to buy a slightly used 2013 GMC Terrain SLT-2 and I love it!. Mike Thompson was my sales guy and he was fantastic. He listened to me and had lot's of patience. He is a no pressure guy but very helpful. I would highly recommend him for sure. Bridget did the closing and paperwork and she was wonderful. So far, Prime GMC Hanover seems to be a great place to do business.

ladybug3118

Aug 12, 2013

I recently purchased a used vehicle here from Michelle and had nothing short of a great experience. From choosing the perfect vehicle to picking the vehicle up and taking it home the experience was effortless on my part. I will definitely recommend this dealership to all of my friends that are in the market for a new, or new to them, vehicle!! Thanks Michelle!!

Realtor Kathy Burke

Aug 8, 2013

The moment I entered the sales showroom at Prime Buick/GMC and was warmly greeted by Michael Thompson, I was favorably impressed with his courtesy, professionalism and overall demeanor and knew I would be in good hands working with him. My initial impression was right on the button! Michael proved to be kind, courteous, patient, professional and extremely service-oriented, well above and beyond expectations, throughout the entire buying process. I decided on a Buick Verano, and I'm very pleased with its style and performance. Thank you, Michael, for your exemplary service, always with a smile. You are an asset to Prime Buick/GMC, and I assure you that I'll highly recommend you to my family, friends and business associates!

Kendal Morgan

Aug 6, 2013

Service and communication was excellent. The car is excellent and our salesperson Russ was fantastic in following up and making sure things got done! Thanks Again!

Karen00

Aug 5, 2013

Great Experience with Ravi.We have been shopping for a Three rowed vehicles all over, comparing prices and features etc.. Last week we ended up going to Prime Buick GMC. We were greeted by a sales person name Ravi McDonnell. We decided not to spend too much time there with my kids, they were already tired of this from the morning, I told Ravi that we did not have too much time and could not spend more than 20 minutes. He was very accommodating and said not a problem, we were looking at the Enclave.. He was very hospitable and loving with the kids, got them snacks, soda and put Nickelodeon channel to keep them occupied. He did everything very professionally including the trade appraisal, test drive, explaining about the features of the vehicle and my kids were entertained too, they did not complain like when they were at the other dealerships. When we finished everything and ready to leave, it was almost we spent an hour and half, which we did not even feel it, because of the customer service given by the sales person Ravi. We would definitely want to consider buying the Enclave because of the service we got from the sales person. My husband and myself are very happy, we will surely go back to buy from Prime.We have posteponed the new car purchase for a month or two. - Karen

Bdrummer17

Aug 5, 2013

Prime buick gmc , in hanover. Very nice dealership. The manager did everything he could to get me the right payment for the truck i wanted. Im happy with my new truck and would recommend Prime Buick Gmc to friends and family.

hiphi03

Aug 5, 2013

My wife and I went to Prime to look at a vehicle she saw online. We were ready for an upgrade but very hesistant to make a snap decision as we were unsure if we wanted to buy or lease. After looking at the car we came to see we went inside for assistance. We were greeted by Ravi McDonnell who was very friendly and put us at ease right off the bat. We talked to Ravi about what we wanted and what our situation was and he catered everything to our needs. We decided to lease a 2013 GMC Acadia. At this point we were turned over to Jesse Bongarzone the Sales Manager. Jesse worked with us to get the deal we were comfortable with. He went back a couple of times and finally we were able to make the deal. Both my wife and I have had bad experiences buying and leasing vehicles in our day. The experience with Ravi and Jesse at Prime was our reward for that. We had a great experience and we could not be happier. In fact, Ravi handled a minor miscommunication for us is a completely professional and timely manner. His integrity proved to be beyond reproach. All of our future car business will be with Ravi and Prime and if you are reading this review and you are in the market for a new car you should call him now at 508-740-9195.Joe P-

David Mulligan

Aug 4, 2013

After going to sevral other truck dealers and getting the (Hi Buddy / Pal) from the sales man then the run around. I was prepared for more of the same from Prime GMC, to my suprise the sales man Mark Beecher was polite, courtous, very maticulus in seeing that i got what " I " wanted not like those other salesmen in the other dealerships who didnt seem to care about the specefics of what i was looking for. Mark was great seeing me through the procces making sure i recieved as many dealer insentives and discounts as possible. As a bussiness owner myself it was refreshing to see that Prime & Mark Beecher didnt waste my time with the (Price game) and not only wanted the 1 time sale but put in the extra work for customer loyalty. The next truck i buy i will be sure to look up Mark at Prime GMC A W E S O M E E X P E R I E N C E :)

SUE O'BRIEN

Aug 3, 2013

I picked up a 2010 GMC Acadia, this is the fourth vehicle I have owned and the previous three were purchased from the dealerships previous owner. From the first day I entered your show room Ravi was very knowledgeable, kind and always available and flexible to meet my schedule. I am thrilled with my new car and my experience with Ravi, everything went very smoothly and was stress free. I would not hesitate to refer friends and family. Thank You Again,Regards

Maureen T N.

Aug 1, 2013

I purchased the Buick Lacross (2012). I had excellent service including the project of buying the car. Mr. Michael Thompson was my sales rep., and all the service people. I needed an update on the car and it was finished when they told me that it would be. Everyone did an excellent job. Thank you, Maureen Nickerson

Macfrazel

Jul 31, 2013

My wife and I had a very pleasurable experience purchasing my GMC Sierra. Ravi was extremely friendly and helpful to us. I would highly recommend Prime Buick GMC to anyone.

Judith from the South Shore

Jul 31, 2013

I leased a new GMC Terrain at Prime Buick GMC this past month. I traded an older Jeep and my sales person, Neal Simmons was very helpful. He took the time to demonstrate all the new technology in my cross-over and delivered my Terrain cleaned with a full tank of gas. The service staff is wonderful and I would highly recommend this dealership as the best place to purchase or lease a new or used car!

Michelle L

Jul 29, 2013

Great Customer Service....... Easy buying experience!!

dougnmass

Jul 27, 2013

mike thompson was always helpful,also the shop is very goog

Erin

Jul 26, 2013

We worked with Ravi to lease our 2013 GMC Acadia and couldn't be happier. Ravi was very easy to work with and the dealership didn't monkey around with price. Would recommend Ravi and Prime without hesitation.

Ray & Sandar,MA

Jul 26, 2013

My wife an I had recenty purchased a new 2012 GMC and Ravi was the sales person. I have to say through out the whole purchaseing process he was very informational, friendly, showed no sales pressure and a person that just made you felt comfortabable and trust. I would recommend my friends to Ravi at Prime Buick GMC in Hanover, Ma.

TipsyGypsy

Jul 25, 2013

I just leased my first vehicle and had a fabulous experience. The saleswoman, Michelle Curran, was so very sweet and helpful and got me exactly what I wanted. I would recommend this dealership and this saleswoman to any of my friends.

Matt

Jul 23, 2013

I recently purchased a 2013 GMC Terrain SLE2 from Prime Motors in Hanover. I had Dennis Grabowski as my salesman. I was completely satisfied with this purchasing experience. During this process, Dennis spent a lot of time with me, making sure I purchased the perfect vehicle. At no time did I feel like I was being rushed by Dennis or any of the sales managers. The show room was in great condition and all of the staff were extremely friendly. I would recommend Prime Motor Group and Dennis Grabowski to anyone. Overall, a great buying experience!

DWMHanover

Jul 22, 2013

We recently purchased a 2010 GMC Acadia from Prime GMC in Hanover. My salesman was Ravi McDonnell. Ravi was excellent to deal with and very knowledgeable about the vehicle. On the day we actually bought the car we had been spent a long day test driving cars at another dealership and after we were unable to reach a deal with that dealer we called Ravi at 5:00 on a Saturday(closing time) and he said he would keep the dealership open for us. He stayed after hours to help us out with the deal. On the day we took delivery he had the car detailed and waiting for us. He ran through all the instrumentation to ensure we knew what everything meant and he even helped us set up our On-Star account. We were very satisfied with his service and would recommend him without reservation.

Billy Davies

Jul 22, 2013

My truck was totaled, and I needed a new vehicle. Prime was recommend by a family member. I walked into Prime and met Ravi MCDonnell. I told him I was interested in a suv, I told him options I was interested, and we were on our way. He showed me everything that I asked for and in my price range. We test drove several different suv's. I must have been there over three hours looking at cars. I was still up in the air on what I needed, but I was never rushed. I told Ravi, I was going to look around for a different brand. I thanked him for his time and left. He thanked me for being up front with him and wished me luck in my search for a new vehicle. He gave me his card and told me if he could be of any service to me, just call. After a week of searching, I was right back to Prime GMC, Ravi was thrilled I had called him back, he emailed me specs on two of the original vehicles that me and my wife looked at. Ravi told me he would have both vehicles ready for my to test drive. I ended up leasing a 2013 GMC Terrain. I can not express my gratitude to Ravi and David Slayter for making the process of leasing the vehicle so easy. I have bought a lot of cars over the years, 15 to be exact. Any this way by far the best experience I've ever had at a dealership. Ravi was helpful 100% of the time from the beginning to the end of the sale, going over aspect of my new suv. I would recommend Prime GMC to my friends and family.

Sumfal

Jul 21, 2013

The staff at prime were so wonderful, we made the right choice in dealership and vehicle, Ravi also made it all happen. Thanks Ravi....

Kristina G.

Jul 20, 2013

Ravi was my salesperson and was responsible for my car purchasing experience....which was smooth and pressure free. Ravi went out of his way to ensure that my questions were answered. He was professional and courteous and worked to make sure my needs were met. I am financially in a situation that necessitated that I stay within a strict budget, and I appreciated the efforts Ravi made to keep the pressure off....not only on his end but on the part of his colleagues. All in all....a very pleasant experience. I would definitely recommend this dealer and especially Ravi to a friend!

Rich

Jul 20, 2013

Ravi McConnell made our buying experience painless. We felt the process was easy, we felt comfortable and respected, and would recommend Prime Buick GMC to anyone.

KG

Jul 19, 2013

We bought our first vehicle from Prime Buick GMC and it was an excellent experience. Ravi took great care of me since my wife wasn't available he let me take the car home for the weekend so that my wife and I could test drive it together. Ravi never pressured us so we bought the GMC Acadia when I returned it from my weekend test drive. I will certainly give Ravi a call in another 5 years when I get rid of my Honda Pilot.

Chris

Jul 19, 2013

I have been driving only Cadillac Escalade and BMW for more than 7 years, I went to look for my third car at Prime Buick GMC in Hanover. The Cadi STS and Jaguar XF caught my eyes, I went to inquire, a sales consultant called Ravi McDonnell greeted and took me inside to help me with all the details, he was very helpful and informative. I told him very clearly that I was shopping!! He said that we call it an information day, not to worry He put me at ease with those words, I took both the vehicle for a test drive, I kind of liked it, but I was not very sure, since I had never bought a used cars.. But the experience I had with Ravi, was a great one, which is making me thing that I should surely buy when GM comes out with 2014 Yukon XL Denali! I will like to give business to Prime GMC because of the sales persons customer service, was great! Even the General Sales manager was very Accommodative without any pressure. I will surely send some friends to Ravi. This is the first time in my life, I felt no pressure and compulsion in a car dealership. I wish them all best.

Sue

Jul 19, 2013

I went to Prime to look at and test drive a Yukon Denali XL. I was introduced to Ravi McDonnell as my salesman and he was wonderful. He was very knowledgable about the car and was able to answer any questions I had about it. I was upfront with telling him I had another car I was also interested in and planned on test driving and he encouraged me to do so. Ravi encouraged me to take the Yukon home for the night, and what a great suggestion that was. He was so accommodating, even coming in on his day off to help me with the extended test drive! I am still in the "thinking" phase of my purchase but so far Ravi has been wonderful every step of the way. I highly recommend this dealership, and especially Ravi.

Donald J King

Jul 18, 2013

Ravi McDonnell was a great sales consultant helped me explaining everything, It was a great experience buying the car from Ravi from Prime Buick GMC, I have owned 42 brand new cars in my life, all of them are GM.. This is the first time I had great experience buying with this Dealersihp. especially with Ravi. Thank you for all the helps from the Service people ( kevin and Kate) too.. Totally I was very happy and satisfied with Sales person Ravi and all the service I got from the dealership.I highly will reccommend this dealership a good experience!

Paul K

Jul 16, 2013

I've purchased several vehicles here, previously when it was Columbia Motors, and now as Prime. My most recent purchase was a vehicle for my daughter. Dave Delaney was a great support as always, but the sales person I dealt with was Ravi McDonnell, went out of his way to accommodate locating a vehicle at another Prime dealership, arranging for a test drive at their site and when I decided on the vehicle I wanted. In addition, Ravi coordinated the sale and registration, as well as a full inspection and cleaning of the vehicle that was delivered with a full tank. Worthy of mention, when I made the decision to buy, I had to fly to Germany the following day and they held the car and did prep work while I was away. When I retuned, I made the call to insurance, and 24 hours later I surprised my daughter with her new sale completed, insured and registered car that she absolutely loves!! It didn't end there, there were some minor cosmetic issues to be addressed after the sale, and Ravi made all the appointments with service and met us in the service area to ensure our needs were met. Not the typical "after sale" experience one would expect, but one that we hope for. Well done again Ravi, we will be back again for sure.

Adam

Jul 12, 2013

I did a lot of research and determined I wanted to purchase a Chevy Silverado. I determined that I could not afford a new model and found the perfect model at Prime GMC Buick. Upon arrival, a gentleman named Ravi approached me and asked if I needed assistance with anything. I advised him of the vehicle I would like to see. We did some brief paper work so I could take a test drive. When I went outside for a test drive, the vehicle was already started with the AC blasting on the blistering hot summer day. After the test drive I knew I would like to purchase the vehicle. Ravi worked with me to get the payment I was comfortable with for the correct amount of months. I was a proud new owner of a fantastic vehicle, but even after hat Ravi did not stop assisting me. I noticed a few minor issues with the vehicle and Ravi assisted with setting up an appointment so the service department could take a look at the vehicle and fix the issue. The entire experience has been a pleasure and I highly recommend Prime and Ravi.

gorilla1234

Jun 14, 2013

Just recently purchased a pre-owned vehicle from Prime. I have no complaints with the vehicle but experienced the worst post sale service. Vehicle was finalized and paid for on 6/01/13 which was a Saturday, was told by the Finance guy the car would be registered for me the following Monday or Tuesday. I didnot take delivery on the vehicle until 6/11/13. For some reason they had no clue how to register the car in Rhode Island. They put an additional 500 miles on my car by taking 4 different trips to the registry and VIN check station Each time I was told my car would be ready that day only to get a text message late in the day letting me know they failed again. Here is where they went wrong: 1st trip: Got the vin check but left too late in the day and missed the registry 2nd trip: Made it to the DMV to be told they needed forms signed by me 3rd Trip: Wnet to DMV with forms signed by me to realize they needed to be notarized 4th trip: finally registered the car but didnot inspect it because they left too late in the day They failed to realize that all they needed to do was have a limited power of attorney signed by me at time of sale and they could have registered the car in one shot. It baffles me that the finance guy, sales manager and salesman had no clue this is how an out of state transaction is done. For the inconvenience of them holding my car for 11 days while I paid insurance and interest and them putting an additional 500 miles on the car they gave me a coupon for a "free oil change" and "detail" that has to be used within 30days and they backdated the start date to 6/01...WoW way to go Prime you really know how to make things right. The most frustrating part was that I had to initiate the calls to get a status on what was going on. I was continually lied to as to what was happening. Very poor experience, go eslewhere and avoid this amateur shop.

lizjones22

Jun 2, 2013

Like everyone else, I visited more than my fair share of dealerships before buying from Prime GMC in Hanover, MA. My husband and I were in the market for a used GMC Yukon or Chevy Tahoe with low miles. At most dealerships, we had a very typical experience-- pushy salespeople, lots of games and gimmicks, and lots of running back and forth between the sales person and the manager. However, working with Prime was a totally different-- and far better-- experience. We were greeted right away upon walking into the dealership and introduced to our sales person Michelle Curran. She showed us the cars on their lot that fit our criteria and took the time to listen to our needs without being pushy. They didn't have what we wanted on the lot, but were able to get a car for us within a few days. When we went back to Prime to see the car they brought in for us, it was labeled as being on "hold" for us and fit the bill exactly. When it was time to talk money, Michelle was reasonable, straight forward, and there was very little haggling. We told her what our bottom line was, what we wanted for our trade, and we were able to settle on a fair price with only one consultation with the manager. Overall-- I found the experience positive and I walked out feeling good about my purchase. I would definitely recommend Prime and Michelle. As a note, the dealership is going through a major renovation so it's not as nice as some others but I imagine their new building will be great. If you're looking for a positive-- no-haggle/hassle-- professional experience with good customer service, I recommend Prime Buick GMC.

mike99910

Jun 11, 2012

What a great experience I had with the people at Columbia especially Walter Dale and Steve Smith. I came in with expectations and they worked with me to make not only the sale but a pleasant sales experience. Both Walter and Steve are extremely knowledgeable and professional. I applaud Walter for his years in the business and his desire to treat the customer with respect. I also want to thank Steve who worked with me in putting a deal together even after he left for the day. These folks get an A+ from me. Thank you and I look forward to many years of car buying from Columbia.

jrebello

Mar 8, 2012

Even though we didn't end up buying from these guys, I wanted to write a review. We arrived at the dealership and were greeted by Russ, who accomodated our requests to drive about 5 different cars on the lot. We were able to get so much information regarding what we liked and didn't like. Russ is very nice, not at all pushy, and went along with whatever we wanted without question. If we said we didn't like it, he said okay. If we said we liked something else, he went and got the keys. After a fruitless search (our needs were pretty specific-- AWD, leather, sunroof) Russ took our info and called us every day to check in. It wasn't a pressure pitch, it came off as very good customer service since we were actively searching every day. It felt like we had someone helping us out, which was nice. Although we ended up finding our vehicle somewhere else, Russ certainly earned my customer loyalty through his hard work and dedication to finding us a car. I would send my family and friends to Columbia for a new or used car.

Brach

Oct 18, 2011

After searching around for a new Buick Enclave I was able to find the right color and interioir with basically teh options I wanted at Columbia, unfortunately I arrived after the dealership closed. Brian,Steve and Mike were more than willing to stay late and try to get me into my vehicle. Well we didn't come to an agreement that night and teh vehicle later sold. Steve and Brian were able to source another vehicle with almost all the exact options I wanted and worked to get me to the price I needed to be at. I now own the vehicle and everything from signing to pick up went great.

sfl612

Sep 19, 2011

This is by far the best experience I've ever had in buying a car! This is the 8th car I've bought in my lifetime (I'm 46). I didn't feel the usual game-playing tactics that most salesmen use. Dan Bakerman is outstanding. I never felt pressured and I know that I would not have found a better deal anywhere else. I highly recommend contacting him if you are interested in purchasing a car.

kjordan137

Aug 26, 2011

Purchased a vehicle from the dealership and even though the dealership has cashed and is in possession of the cash related to the purchase, they still not release the new vehicle to me. DO NOT BUY FROM THEM they are unethical and dishonest. I am currently pursuing my legal options to get the vehicle that I paid for.