Used Cars for Sale at Pritchard Automotive in Ithaca, NY

Loomex

Feb 5, 2015

I have not bought a car from a dealership since 1997. It's always been "on the side of the road purchase". We looked online and found a van that fit our needs. Our sales Person, Dan went to great lengths to make sure we were able to get the van. There was no pushy sales for extra stuff, just straight forward honesty, pointing out every little blemish he could find on the vehicle. Dan and the rest of his family are top notch people.

Wendy Woods Esty

Sep 4, 2014

Pritchard mostly sells used cars and is a repair shop that is an historical fixture in Ithaca for generations. In fact, over the few days of making the purchase, I personally dealt with 3 of the generations! All salt of the earth. The used Toyota Matrix we bought was sold at a fair price and any repairs we requested were made without any delay or discomfort. They took care of everything and they are now our new mechanics, because even they are professional and kind. Highly recommend.

Content Customer

Jul 23, 2014

I had Pritchards Automotive Sales Person, Dan Pritchards, find a van for me. I had a list of items I needed, make, year, miles, options, price and he found one for me at a fair price. Very Positive experience. I am also a long time customer in their service shop. I knew they would get me a decent vehicle because I am going to bring it to them for service. Small town, family business, I like it.

Mark

May 30, 2014

Just recently bought a used car from them (excellent experience.... fair price for purchased car and for my trade in.... ) for my daughter as she was getting ready to drive to Chicago and I wanted her to have a lower-mileage car. Three days later - Friday evening - some idiot hit her and smashed up the bumper. We called Bill Pritchard and he said to bring the car over after the police finished up and he would stay late until we got there. When we got there about an hour or so later he was still there waiting for us and took good care of us then and through the rest of the process of getting the car fixed. Took them less time to fix it then it took to get the idiot driver's insurance company to agree to pay. Got the car back today and it is perfect. In short, they went the extra mile to make this ordeal very easy to deal with. Great people! Family run and in business for almost 100 years!

Dave MacDonald

May 15, 2014

I had my 2008 Dodge 2500 pickup serviced and a fuel pump replaced. I purchased this truck from this dealership when they were with Dodge and was very saddened when the dealership was taken from them.I have always had great service from the Pritchard Group. I will continue to use them for my service work,they are a very honest dealership and their techs have keep up to date with all makes of autos.

TCGuy

Mar 15, 2014

I am comfortable taking my vehicles to Pritchard's for their service. I am always greeted warmly. Ed and Doug know me by name. They treat me with genuine respect. They listen to what I need. They don't try any gimmicks. They make the repairs within the timeframe that we agree upon. Their location is convenient. I will continue to go there.

flyngtigr

Mar 15, 2014

Just had my car fully detailed (as a Valentines Day present) - my car came back pristine! I told my husband it's like "a brand new 11 year old car!" Good work! Very happy with the service!

Concord

Feb 20, 2014

The Pritchard family has always been helpful and honest. In addition, Roger Asay should get employee of the year. He is a talented automotive repair specialist. The dealership ROCKS!!

Suzanne

Feb 19, 2014

I had a damaged tire that needed to be replaced. Pritchard Automotive was able to locate an exact match, and then undertook all the details to mount and balance the replacement tire, They cleaned the mounting surfaces of all the wheels, and rotated all the tires. They also performed lube, oil and filter replacement service today, and let me know that I will need new brakes in a few thousand miles away. I purchased the car that was serviced today at Pritchard Automotive, in October 2012. I trust them to be honest and provide quality service.

Another satisfied customer

Feb 17, 2014

Friendly and helpful employees. Vehicle is in nice shape and reasonably priced. We would shop here again!

Happy Customer!

Feb 13, 2014

Very good company to deal with, staff was friendly and helpful. Vehicle in excellent condition and fairly priced.

Foreigner

Feb 11, 2014

The dealer gave me great information about vehicle. That was very helpful for me to understand exactly the vehicle I wanted, because I did not have any knowledge of vehicle. The dealer also welcomed with warm affection. I am a foreigner and the behavior of the dealer made me to feel convenient. To foreigner, there is a lot of difficulties to live in environment different from my country. Especially, buying a vehicle used to make foreigners very confused. This is because foreigners have an difficulty in listening and speaking English. As a result, foreigners can not help buying a vehicle they did not want. Considering this situation, I had a good luck. The dealer spoke English very slowly and repeatedly to understand me. The dealer gave customer nothing better than the best value. Although I did not buy a car in there, I was very impressive by the behavior of the dealer. So, I recommended the dealer to my colleague looking for used car.

Olld customer

Jan 31, 2014

Car needed some bodywork. Great job, done quickly,right on estimate.

John 57Chevy

Jan 28, 2014

Pritchard Automotive provides excellent, timely service.

Nancy

Jan 28, 2014

We have used Pritchard Automotive for many years and find them to be prompt, exact,friendly, and always excellent! We advise friends to go their for their automobile repairs.

AnneB

Jan 27, 2014

Pritchard Automotive customer service is second to none. Customers are treated like family and I always actually enjoy the experience of getting my car serviced. I know the quality of repairs will be excellent. I won't take my car anywhere else and have frequently recommended to my coworkers that they have their cars serviced at Pritchard Automotive. I also bought my car at Pritchard Automotive. I told them what I wanted and they found the perfect car for me.

joe

Jan 24, 2014

first and foremost, their customer service at the front desk is very pleasant. they answer the phone politely and say please and thank you, etcetera. but what they DON'T do is inform you that you will pay 100+% mark-up on already-retail costs for your parts. for instance i just had the pleasure of buying 4 new spark plugs for my mini-cooper at $117.56. if you're getting something fixed there just ask for the exact parts/numbers they will need for your repairs and then deliver them yourself. had i supplied 4 of the exact same spark plugs to them (at retail cost) from a supplier (at $11.46 each) i would have saved $71.72 . The car and I could have gone out for a lovely dinner with that cash-including tip. after calling to ask about this line-item expense they then informed me that people bring their own parts all the time. HERE IS YOUR WARNING. don't pay 3 times as much for your repair parts i'm guessing windshield washer fluid is about $20 per gallon. i'm glad they TOTALLY FORGOT to change the oil and filter as i requested. i imagine i just accidentally saved about $60-$80. looks like i'll book a reservation at FineLine Bistro.

Cyndy

Jan 17, 2014

I've used Pritchard for more than 30 years, and last year bought my 7th car from them. I also recently had body work done after an accident that occurred on Christmas Eve (rear-ended in a snowstorm). You could not ask for a better car dealership and repair shop - they are prompt, friendly, helpful, honest and wonderful representatives of a family-owned business. Their body work was flawless, and they did all of the dealing with the insurance company - so made it easy for me all around. All of my friends now go to Pritchard, regardless of the make of their vehicle - and I can't recommend them highly enough.

Alex R

Oct 15, 2013

- They have poor quality of workmanship - They don't check their work - They charge people for mistakes they made - They don't stand behind their service Details below: In October 2012 I took my car (2003 BMW 330xi) to change the valve cover gasket at this place. The service took 2 days, and they even provided courtesy shuttle. However, after I picked up the car, the check engine light came on. I took the car back, and they said that one of the vacuum lines has been damaged during repairs and charged me extra to replace it and clear the codes (their reasoning was that the car is 9 years old and plastic is brittle). After I picked up the car the second time, the check engine light came on again in. This time they forgot to connect air intake to the MAF sensor. Luckily, they didn't charge me for this mistake. Six month later the valve cover gasket started leaking again (I was in Cali so it took me some time to visit this place again). I went to Prichards today, and they said that it is probably bad gasket, or warped valve cover, and offered me "may be some discount" to look at it. Well, I already know that the quality of their labor is horrible, than they don't double check their work and that charge people for the mistakes they make. I advise you against going there: even though the service people are nice and attentive, they do horrible job at fixing cars and their workmanship is poor.

satisfied

Oct 8, 2013

My car was looking dull. Now it is shiny & clean. Friendly, professional staff.

Tom D

Aug 21, 2013

Very knowledgeable team. Helped with questions/repairs outside of initial maintenance issue. Relationship builders who enjoy a good laugh and remember your name and vehicle when you call.

TommyDeis

Aug 8, 2013

This is my service shop. They always take good care of me. They also follow to make sure I am pleased with the repairs.

Ruth Lucas

Jul 10, 2013

My family and business has purchased several cars from Pritchard Automotive. They are always helpful. Customer service is excellent and they get the repairs correct the first time. The owner actually takes our cars to the repair shop and returns the cars (we live 20 miles from the shop).

KbClean!

Jun 20, 2013

Glenn in the auto body shop was super friendly! My car looked excellent after a major repair.

Dave

Jun 11, 2013

The service department is always good to work with. Very honest and straightforward. They're good about letting me know in advance what may need to be repaired in the near future.

Judy Cone

Jun 8, 2013

I've dealt with Bill Pritchard and his family for decades and have never had a complaint. They are really part of the community and conduct their business in an ethical and honest way. Bill has never failed to contact me after a service or repair to make sure that everything was what I expected. All the employees work hard to make Pritchard's a great place to take your car.

HondaFit owner

Jun 7, 2013

Had our car inspected and serviced today. Excellent service and friendly people.

KEN BANGERTER

Jun 2, 2013

I HAVE BEEN A CUSTOMER OF PRITCHARD AUTOMOTIVE SINCE 1964, 59 YEARS, BECAUSE OF THEIR DEDICATION TO SERVE THEIR CUSTOMERS MOST HONESTLY AND RELIABLY. CONSIDER THAT, AS I SEE IT, BILL PRITCHARD CONSISTENTLY REFUSED DETROIT'S DEMANDS TO BUILD A BEAUTIFUL NEW FACILITY ON THE ELMIRA ROAD, AS ALL THE OTHER DEALERS KNUCKLED UNDER AND DID. AT PRITCHARD'S, WHETHER BUYING A CAR OR HAVING IT SERVICED, YOU KNOW YOUR MONEY IS GOING FOR HONEST, QUALITY SERVICE AND FOR QUALITY CARS. PRITCHARD AUTOMOTIVE DOES NOT HAVE TO INFLATE PRICES TO PAY FOR MILLION DOLLAR DETROIT ORDERED STORE FRONTS ON EXPENSIVE, HIGHLY TAXED "MIRACLE MILE" LAND. FOR 59 YEARS AND CONTINUING, I HAVE RECOMMENDED PRITCHARD'S AUTOMOTIVE TO FRIENDS, FAMILY AND TRAVELERS WHO NEED SERVICE IN THEIR TRAVELS.

S. Devlen

May 28, 2013

I've purchased two cars in the last couple of years from Pritchard's and the buying experience is comfortable, fair and professional. A tremendously friendly dealership and an experience you won't easily find anywhere else, particularly in Ithaca with the other high hype dealerships. My service experience at Pritchard's has been equally impressive and i simply wouldn't take my car anywhere else.

Anne Berkey

May 15, 2013

I have been a customer of Pritchard Automotive for many years and won't take my car anywhere else. My most recent visit concerned inspection and it was discovered that my car needed rear brakes. They were able to do this job while I waited. Customers are treated like family at Pritchard Automotive. Their customer service is awesome and quality of repairs is excellent. I have recommended Pritchard Automotive to many of my coworkers.

CornellTechGirl

May 14, 2013

While some local automotive dealers claim to be "family", Pritchards is the real deal. They have been providing outstanding service and excellent value since before any of us were born. I first took my car to Pritchards in 1999 after frustrating experiences at different shops in the area. No wonder a friend recommended Pritchards, they're terrific. I've been a regular customer since. They really listen to your needs. Solid service team. Never the run-around, just good people. And happy to drive you to/from your work if needed. Ladies, if you're not sure who to trust, take your car to Pritchards. This gal is sure glad she did.

Jazz Man

Apr 30, 2013

Best place in Ithaca to buy or service a car! Very courteous staff and efficient.

Mike

Apr 19, 2013

Stopped in and asked for some help on my car. The salesman come out and got me my help i needed fast and free of charge.... Thanks

Durango Driver

Apr 17, 2013

My vehicle was in dire need of an oil pan and Pritchard's replaced it as quoted. Their timing was as stated. I also had the spark plugs replaced, which is not an easy task on my vehicle. With numerous troubles encountered during the replacement, the Mechanic still got the job done on time. These people have always been upfront about the work they do, and let you know about possible issues,so you don't get any surprises.

Dorothea Schrader

Apr 1, 2013

All the personnel of Pritchard Automotive are courteous and knowledgeable. I purchased a Saturn 2001 as a second owner and it runs and looks like new. The entire operation is well cared for with a satisfied customer in mind.

C & C

Mar 26, 2013

My first experience with Pritchard's was when I purchased my vehicle from them in 2007. That experience was great and helped turned me and my wife into a loyal customers of theirs. From that point on, both of our vehicles have gone to Pritchard's for repair work. They have gotten us in for same-day repairs multiple times. Just today I received a phone call from them reminding me that my inspection was coming up at the end of the month (I had forgotten). Making the appointment was as easy as answering "when is convenient for you?". Nothing but nice, friendly, knowledgeable people working there.

Deis

Mar 25, 2013

Excellent service at Pritchards. The people in the shop always take good care of me. The repairs are necessary and done right, the first time. Mr Pritchard follows up with a call to us after the service is done the ensure we are satisfied. No complaints.

2001 Red Jeep Grand Cherokee

Mar 23, 2013

Pritchard's could be a model for top tier customer service, not only for an Automotive Services business, but for ANY business! Repairs to my car were high quality, and were done quickly. And Pritchard's went the extra mile. The car I delivered to them was covered with with winter grime. The car I got back was shining clean and polished, down to the hubcabs. It would have looked great on their sparkling clean show room floor. I would rate them at least a 10 out of a possible 10 points, in each of these Customer Service areas: --- Friendliness and knowledgeability of staff --- Efficient process and timely repairs --- Communicating with customer, both initially and providing progress reports --- Listening and responsiveness

They call it my Ravinator

Mar 18, 2013

Another repair shop made a list of maintenance items that my car needed. Some I believed; others I wasn't so sure about. Pritchard gave me the "reality check," noting that 2 of the items weren't needed now, and charging me FAR less than the other place quoted. I've been taking my car to Pritchard's for almost 2 years, and am not looking back. (The only reason I was at the other place was for a recall that required me to see the dealer.)

AC

Mar 14, 2013

My window shade had been accidentally chipped in a repair Pritchard was prompt in following up with me and fixing the issue at no charge.

AC

Mar 3, 2013

Took me in without appointment and fixed my broken window timely. This review would have been "excellent" rating if they had at least reported to me that they accidentally chipped my wind breaker.

Anne Berkey

Feb 27, 2013

I bought my car at Pritchard's and have been a loyal customer for many years. I won't buy a car or have my car serviced anywhere else. Pritchard's always treat me like family and I always look forward to going there. I have recommended Pritchard Automotive to many people and will continue to do so.

Long time customer

Feb 15, 2013

Went into make an appointment to get brakes checked. Took me in immediately and gave me a ride to an appointment. Fixed brakes while I was at appointment. Total time 3 hours. Great service and nice people.

Student

Feb 11, 2013

Pritchard automotive was great! I am a student at ithaca college and am not from this area. I didn't know who to go to that I could trust. Pritchards was knowledgeable and very personable.

MikeB

Feb 8, 2013

I have used them for service off and on for years but the service is always great and they go above and beyond every time. If I didn't live 27 miles away I would probably use them exclusively.

Thom Kelly

Feb 7, 2013

Previously brought our car to 4 other facilities in Ithaca, spent well over $1,000 and many months trying to fix whatever was wrong with our car. Roger and his crew had it fixed within 4 hours and were totally reasonable. As long as we live in Ithaca, we will ONLY bring our car to Pritchard's. There is a reason they come so highly recommended. Believe the "hype" written in all the reviews here - these guys are professionals in every sense of the word. We can't thank them enough. Not only would we highly recommend them to anyone who ever asked for a referral, but we would INSIST they go here. After this experience, we would only consider buying our second car from them when the time comes. We have lived in many cities over the last decade, and experienced some great service from a few dealerships and auto shops - but Pritchard's is definitely the best. I only wish we had heard of them months ago and saved ourselves a lot of frustration and money.

Bill

Feb 5, 2013

My truck broke down and had to be towed in after hours. Early the next morning the service rep contacted me to discuss the problems. Within a very short time I had a diagnosis and an estimate of charges based on the book that mechanics use. I had already made up my mind that I wouldn't have a vehicle for a couple of days.... Not so fast...early in the same afternoon I recieved a call to let me know that my truck was ready and that the cost was lower than expected! What can be better than fast, reliable service with honesty? I have been taking my vehicles to Pritchard Automotive for the past 3 years. I am amazed everytime that I walk away feeling good about the experience.

John and Mary

Feb 4, 2013

Own a Honda and a Subaru. Other places couldn't find and diagnose problems I described for each car but Pritchard's figured both out and made the repairs. Kept us apprised of findings and what needed to be done. Both cars run great now. Super service and people.

Rick C.

Jan 29, 2013

I have been very pleased with the work and attitude of the Pritchard service staff. I had a timing belt replacement done on a Hyundai Elantra, an oxygen sensor on a Toyota Sienna, and a couple of oil changes.

Tyler

Jan 29, 2013

Went to 4 other shops in town and they couldn't figure out the problem and told me to go to the dealership. Took it to the dealership and they misdiagnosed the problem. Pritchard's found the problem and fixed it, and got me back on the road as quick as possible. Would recommend them to anyone!

Paul D

Jan 29, 2013

Have done business with Pritchard Auto for 3 years. Found other dealers/repair shops could not compare to the friendliness of the staff and the professional atmosphere. As for the quality of the service work itself--I have never had to take the vehicle back for any reason. Nothing but praise for the efforts of Pritchard to provide exceptional service for their customers.

Seth P

Jan 28, 2013

I have bought cars, used the body shop, had repairs and tune ups done here for years. Most recent visit was a bad wheel bearing. I called at 7:30, was in the shop by 8:30 and out the door by 10:30. That is great service.

KEN B.

Jan 7, 2013

I HAVE BEEN GOING TO THIS DEALER FOR NEW CARS AND SERVICE SINCE 1964 AND HAVE THE UTMOST CONFIDENCE IN THEIR QUALITY OF SERVICE AND REASONABLE PRICING.I RECOMMEND THEM TO EVERYBODY WHENEVER THE OCCASION ARISES.

David P

Dec 14, 2012

I've had my cars and trucks serviced here for years, no matter what the model. They seem to be able to diagnose problems that stump the rest. Great customer communication and good mechanics.

Steve

Dec 4, 2012

We had excellent service and repairs for our cars for over 30 years from the Pritchard family. They have been nothing but the best for decades.

Rebecca

Nov 27, 2012

The Service Department was amazing. I purchased my vehicle a month and a half ago and I took it in for an oil change and told them that I was hearing a funny noise with the rotors and they took care of me with no cost to me except for the oil change. That was amazing and the Service representatives had great personalities.

Lori M

Nov 26, 2012

They are always professional and courteous! I trust their opinions and work.

Pat Podufalski

Nov 13, 2012

I have a 15 year old car and Pritchard's does their best to find parts each time something goes wrong. They are the best!!

JeepOwner

Nov 12, 2012

Always friendly service

Andrejs

Nov 9, 2012

My business with Pritchard's goes back 20 years, but this is the first time using their body shop. I'm afraid my review is just a repetition of what others have said -- these people seem as honest as the day is long. The final bill was within a few bucks of the estimate; everything is done beautifully, looks like new. When we went over to the office to pay, there was Bill Pritchard, seemingly looking just the same as years ago, and quick to greet us. I can't say how glad I am to have a solid family business like this entering its second century right in the heart of the city.

happy customer

Nov 8, 2012

Pritchard Automotive is a nice family owned business with great customer service.

Dodge Charger Enthusiast

Nov 8, 2012

I bought my car at Pritchard's and have taken my cars there for years. I won't take my car anywhere else. Service is outstanding and customers are treated like family. I actually look forward to having my car serviced.

Professor Mom with Dogs

Nov 3, 2012

I just bought my sixth car from Pritchards, and in all my experience with car dealers and repair shops they are far and above the best folks for both sale and service. I bought 5 new Dodge/Chrysler mini-vans from them, beginning in the mid-1908s - and their service department has always been so supportive and honest that I've never gone anywhere else. This is a family business located in the heart of Ithaca; they know the community and give back to it in many ways. When Chrysler pulled their dealership several years ago - after nearly 100 years as a Chrysler dealer - I contacted Chrysler several times to argue in favor of keeping it, and each time they were dismissive, insensitive and ignorant in their responses, so I will never buy another new Chrysler product. But I've stuck with Pritchards, and just bought a 2 year old Hyundai Santa Fe from them - it's in beautiful condition and fits my needs perfectly. The service department is great, especially Ed; they always give you an honest assessment, give you a ride to work while your car is being repaired, and I trust them completely to look after my car.

NoNickname

Nov 2, 2012

Pritchard's staff were helpful, informative, and easy to work with. They had a car of interest to me, and were able to negotiate a price that was acceptable to me.

Cornelleyeguy

Oct 27, 2012

I have been a Pritchard customer for almost 20 years and have always had positive experiences. Whether it was buying a car (I have bought three) or getting service, I have always had nothing but the best. I can highly recommend them.

Charlie

Oct 23, 2012

I took my vehicle in to get the inside detailed as I was being alittle slack with keeping it clean. In my line of business it sometimes get pretty dirty and I needed a detail cleaning to get it back to being "like new" again. They did a wonderful job. I would certainly recommend taking your vehicle to this garage to get it detailed back to "like new" again. Thank you for doing a wonderful job on my truck!

Lisa Bertuzzi

Oct 23, 2012

I took my car to the Body Shop section to have the front end repaired after I was front-ended. My car was finished and like new in about two days, exactly when they said it would be. The Body Shop head staff was extremely professional, courteous and knowledgeable. While the car was in repair, I was given a great car rental discounted so much that it was very affordable. A very stress-free experience. Thank you very much!

Mike Thuesen

Oct 16, 2012

I had wanted to by a car from Pritchards for years. This year I finally did it. I got a great deal on a Dodge Caravanout of Texas that came with an engine guarantee.I literally bought the car without a road test. I was really impressed with the ease at which my purchase went through and the follow up to my purchase which continues to this day.I was introduced to the service dept. personel and have had my van serviced twice since my purchase and have been extremely happy with the service and cost.

Paul Wu

Oct 11, 2012

I had my first experience with Pritchard's service department just a couple of days ago. I actually followed one of Maguire's best mechanics over there. I was totally surprised by the quality of service that I received there! Everyone was courteous and took their time to explain all the charges. I didn't get a whole list of "suggested" extra services or "uncovered problems" that I didn't even know about. It was a far less pressured atmosphere. I am sure Maguire is trying to find ways to pay off their remodeling/acquisition phase. Quite honestly, I walk into their repair shop prepared to get hassled. I had no idea what I was missing! These guys have been around a long time and I can see how they survive in this monopoly-like atmosphere. They EARN people's business. I will definitely go their again.

Betsy

Oct 10, 2012

Bill went out of his way to find the perfect car for me. Thank you so much. I love my new car

Bassking

Oct 2, 2012

My 1992 Dodge Caravan with 70000 miles finally said goodbye to the transmission .. Thank God Pritchard Automotive was able to fix my baby !! Dealing with The Pritchard crew since 1973 ..The Best .. Bill

John E

Sep 28, 2012

I always find Pritchard to be reliable and courteous. They do it right and with a smile.

OLD TOY COLLECTOR

Sep 15, 2012

WE HAVE BEEN PRITCHARD CUSTOMERS FOR MANY YEARS, AND CONTINUE TO HAVE OUR CHRYSLER 2010 MINIVAN SERVICED AT PRITCHARD'S EVEN THOUGH THEY ARE NO LONGER A CHRYSLER DEALERSHIP. I ALWAYS APPRECIATE AND TRUST SERVICE MANAGER ED'S RECOMMENDATIONS - MOST RECENT BRAKE REPLACEMENTS. A COLLISION WITH A DEER GAVE US THE OPPORTUNITY TO HAVE PRITCHARD'S COLLISION MAKE THE REPAIR. NOT ONLY WAS THE JOB COMPLETED ON TIME, BUT THE ENTIRE CAR LOOKS NEW-COMPLETELY POLISHED BEYOND OUR MEMORY HOW A VEHCLE WITH 45,000 MILES CAN LOOK "NEW" . VISITING PRITCHARD'S FOR SERVICE-IS A PLEASANT EXPERIENCE. ALWAYS GREETED WITH A SMILE. ALWAYS.

LoyalCustomer

Sep 12, 2012

Great, reliable, and quick service... for the last 12 years and counting

Chris

Sep 6, 2012

The service department took me right in and gave me a ride back to work. Fixed my 2006 Grand Caravan in a day at a very reasonable price . I'm very happy with every aspect of my interaction with them . Highly recommend them for svice or a good used car!

HondaFit

Sep 3, 2012

The best car dealer I ever had. They treat every customer very well and try to do their best to help with buying a car or any repairs.

Missy

Aug 27, 2012

Great friendly staff, very timely and at a decent price. I paid $80 for an inspection, oil change and new air filter.

Long time customer

Aug 23, 2012

Pritchard's Service Dept got my car in the next day for an annual inspection. They called mid morning to say it was ready and never tried to sell me any additional services. They're honest people throughout.

Janet & Bill

Aug 9, 2012

Everyone at Pritchard Automotive is friendly and out-going. It is a pleasure to work with them!

TooITH

Aug 8, 2012

Unfortunately, I cannot give any praise to our recent service/repair experience. At the end of the day, the "repairs" they conducted were faulty, causing us to have more problems than we initially had. One miss diagnosis led to another supposed solution whereby we decided to take it elsewhere, whereby they pointed out all the errors the service team performed, explaining to us how their neglagence could have caused a series of electrical problem. Despite our safety placed in harms way, they refuse to accept responsibility, even after presenting them with a list of errors they performed. Save your money and peace of mind, go elsewhere!

Giants Fan

Aug 6, 2012

Excellent service department. From customer service through the technicians my experience has always been very positive!Friendly, skilled and very professional.

Bookkeeper

Aug 2, 2012

I am always ableto get right in even without an appointment. Excellent communications with service write-up guys. They listen to my complaint and write it down exactly. They call if they have questions or addition concerns. And they call when my car is finished. Also, Mr. Pritchard himself always calls a few days after my visit to make sure everything is okay. I know I can trust Pritchard's to give me the best service possible.

Happy Customer

Jul 31, 2012

Pritchards did a great job on my mud guard install, quick getting the guards, got me in so fast and great job. I have always gotten quick and affordable repairs and service with them. Will always return, never worry about being taken advantage of.

Tom C

Jul 26, 2012

I've used Pritchard for service on two vehicles for the last several years. We have a '91 Jeep and '95 Buick in perfect condition, everybody there appreciates the quality and helps maintain them well. Service managers and mechanics are competent, fast and friendly. Pricing is good and I recommend them highly. Tom C Ithaca

MargBT

Jul 22, 2012

Good job with recent repairs. Have used them for years.

smith

Jul 12, 2012

Problem with shift lever interlock to starter. Good diagnosis, very reasonable time for repair. Actual charge was 15% LESS than originally quoted. Friendly staff- very helpful.

sparkie

Jul 11, 2012

I received excellent service here and really appreciate the "family feel" of the dealership.

Deivids

Jul 4, 2012

Always helpful -- like a friend you can trust. Recently they found for us exactly (color, model, and year) the used car we wanted. The proces was painless and smooth.

papadavid

Jun 29, 2012

I couldn't be more satisfied with the service and help I get from everyone at Pritchard Automotive. They have taken great care of my 2001 Jeep Grand Cherokee ever since the original dealer from whom I bought the vehicle changed hands. The work they do is quick, reliable and reasonably priced. When they fix it, it stays fixed. Best of all, they are pleasant and friendly whether giving good news or tough. I won't go anywhere else. David Watkins Jr.

Jimbo46

Jun 27, 2012

Pritchards has been around for many years and for good reason! Great people, great service and overall experience!

Its a Jeep thing

Jun 26, 2012

Have gone to Pritchards for about 9 years. Always honest, straightforward, tell me what is really needed and what should be done, at least in the near future. My only complaint is not with the repair shop but the used car sales, I put in a request and never heard any followup in several months, not even, are you still interested, as we have been unable to find what you want, etc.

Grandma Suzy

Jun 25, 2012

I have been to several dealers and at least a dozen repair places in our area and this is hands down the best one for customer service. We've bought both our cars there and now I won't go anyplace else for service. The sales personnel made everything very easy. The service personnel are the BEST friendly, concerned and they don't rest until they're sure they've fixed things to your satisfaction. The owner personally calls after every service call to be certain everything is okay. I'm a woman and am used to being ignored, treated like I know nothing, and in a few cases, cheated by other service places. I'm treated royally by everyone in this place and really appreciate having people I can trust.

karen

Jun 22, 2012

This was my 2nd visit to Pritchard for auto repair. They don't prescribe what's unnecessary, They don't bully you, They give you straight-up facts They deliver well under the timeframe they provide. They do project honesty and reliability. They do provide reliable good quality repair. They do treat you like a community member. The only slight drawback is that there are no Saturday hours, but the other attributes make it worth the scheduling inconvenience. I won't go anywhere else now.

andrea

Jun 22, 2012

My first interaction with this dealer was having them detail my car. From the first telephone call through the owner of the place making sure I was happy with the work, this dealership was about service. Old-fashioned service, like it used to be and rarely is any more.

senior senior

Jun 14, 2012

these guys are fast, reliable, straight up, I have been going back for 15 years

Steve D.

Jun 14, 2012

I've had 3 different vehicles in for repairs and/or NYS inspections within the last three weeks and have discovered an absolute gem for the repair of any vehicle. The repairs were performed expertly and the staff were courteous and professional. For two NYS inspections they were honest with no repairs needed and merely the inspection fee due. I also had a car in their body shop as a result of a fender bender and the repair was made at quoted cost and presented back to me within just a couple of days looking good as new. My only regret is that I hadn't come to Pritchard sooner instead of others as the service experience is absolutely first rate at a fair price.

DaveF

Jun 13, 2012

I have started taking my vehicles to Pritchard for service and repairs, first because I heard of their excellent reputation and second because I have become unhappy with the dealer from whom all my vehicles (three) have been purchased. Since going to Pritchard's, I have been very pleased with their personal service, and keeping me posted. In the most recent experience, I took my car in complaining of an apparent loss of oil, and then an engine malfunction light came on. They kept me advised throughout their investigation, and finally we jointly decided that the PCV valve needed to be replaced. This has been done, and so far, the car is running fine at 51000 miles.

Love My Van

Jun 9, 2012

They always take care of me and they don't do repairs/services that I my van doesn't require.

Granny Great

Jun 8, 2012

Can't say enough great things about the Service Dept. at Pritchards. They are all so very helpful from arranging a time for servicing and delivering that service. A special nod to Ed Vorhis for noticing that my car was due to be inspected and following through on that inspection as I had completely forgotten it. I would recommend Pritchard's to anyone looking for a great Service Dept.

Dog transport

Jun 6, 2012

Went in a bit early for routine LOF, but am about to put 1800 miles on the car in the next 10 days. They trip checked everything, and installed new spot mirrors on both my side mirrors (being short they really help.) I have used Pritchards for years. They tell me what MUST be done for safety, and what we need to consider in the near future. And Bill always follows up with a call to make sure things are working well.

Daily Commuter

Jun 6, 2012

I have always had a good experience with having my cars repaired and serviced by Pritchard's Automotive. Just the otehr day I has having problems with my PT Cruiser and I took it down to their service center. They found the problems, gave me an accurate estimate and explained options to me. I find they work excellent and they are honest.

Bob E.

Jun 4, 2012

Pritchard has been my shop of choice for four years for mechanical repairs to my high-mileage Durango and body shop service for my wife's Pacifica. Service is high quality, honest and courteous, pricing is fair, promises are kept, communication with the service desk is excellent, and the body shop worked seamlessly with my GEICO collision insurance. I recommend them without reservation. Service done on my Durango: Rear differential rebuild Cooling system repair (new radiator) Steering /front suspension repair Wheel bearings short-circuit in dash wiring harness

Pizzaboy

Jun 4, 2012

At Pritchard's you are not a number, but are made to feel like part of the family. Everyone that you deal with or cross paths with is friendly, knowledgeable, and makes you feel at ease. They work with your schedule and keep you informed of what is being done. Thanks.

ElectricBlue

Jun 2, 2012

My vehicle had hail stone damage over 80% of the body panels. After the repair it looks like a brand new car. Every little dent is now gone. In bright sunlight I can't see any evidence of damage. I highly recommend Pritchard Automotive for body-shop repairs. Pritchard coordinated with my insurance adjuster and made the whole process easy. I'm 100% satisfied.

Minivan

May 29, 2012

When I called, they had an appointment available the same week on the day I requested. I dropped off my vehicle, and they called with an estimate. The final cost was the same as the estimate. The work was done same day at the time they promised. Check out process was efficient. The quality of work was good, and the staff were friendly. Overall, a very good experience.

Savely

May 26, 2012

For thirty plus yers, I have been a customer of William Pritchard dearlish, still am. It has been a most gratifying business contact. Be it buyng of a new car, used car and repair or regular service, you cannot ask for more attentive attitude,more personal approach and dependable results. Could not be better. During the years I have bought from this dealership sereral cars.

Minnie

May 25, 2012

I needed both an an inspection and servicing for my Audi Q5 and was very pleased with the customer service and quick service. The entire process was done in about an hour. Service people and those at the reception were resourceful and friendly. Very happy I came here!!

tammy

May 25, 2012

My experiance with Pritchards was the best ever. I highly recommend them to everyone. They are very helpful kind and polite. They make you feel like family, even the mechanics are fantastic!!!

Dickson

May 23, 2012

Service personnel pleasant and credible. Job done in a timely fashion and saved some money to boot. My search for a reliable service center is over!

David

May 23, 2012

Excellent treatment, diagnosis, and repair. Repair was fast.

Marisa

May 20, 2012

I have gone to Pritchard several times for service and have experienced good customer service each time. In addition, the owner calls to check up and see that things went well. I recommend them!

lucygirl

May 16, 2012

We had our car detailed at Pritchard. It looks like a brand new vehicle. Excellent work and service personnel.

Happy customer

May 15, 2012

This is what you would expect from a small town business, well qualified people that do a great job! The work is done properly the first time and they get it done when they promised! The people and the service make the experience great......no take a number "box store" experience!

Van Folks

May 12, 2012

My family has used Pritchard for 23 years for our auto purchases and all our repairs. I would never go anywhere else. They have consistently been fair, honest and always most helpful. The customer service at Pritchard is exemplary and very personal not to mention exceedingly polite. Having Pritchard as our car dealer and repair ship removes all worry form that part of our lives.

rudyonduty

May 12, 2012

I have purchased Chrysler products from WT Pritchard for over 50 years! From a Dodge Dart to my latest, a Dodge Grand Caravan, all my vehicles have been serviced exclusivley by Pritchards. His service staff is factory trained, and loaded with experience. Owner William Pritchard personally calls each customer to make sure they are satisfied with service or repair of their vehicle. Now here is a caring dealer!

Tammy

May 11, 2012

I had a excellant experiance at Pritchards. I told them exactly was i was looking for they found it then i bought the car at an excellant rate. I would highly recommend them to anyone

lchatzipetrakos

May 7, 2012

Ed, Doug, Brian, and the rest of the Pritchard crew has made driving up at school extremely safe and reassuring. They're fair on pricing, quick and efficient with their work, and make me feel like a friend, rather than just a customer, which when it comes to things as personal as a car, is extremely important. Don't bother going anywhere else.

Local Non Profit

May 2, 2012

Our Jeep's tire was losing air. We dropped it off at Pritchard's at 4:30PM. They cleaned, plugged the tire, and did an oil change. We got the jeep back before 12noon the next day so that we could use it for work. We've been using Pritchard's for years!

Sunny Brook

May 1, 2012

My older Dodge Caravan was in need of lots of misc repairs. Pritchard's was sensitive to the costs and came up with an alternative for 1 items that saved me over $200.00 and still accomplished the job.

Caleigh

Apr 29, 2012

I have been a customer at Pritchard Automotive for about 8 years. I bought a new Dodge Neon from them in 2004 and my husband just bought a pre-owned toyota Camry. I have brought my car to them for all warranty and out of warranty repair work and maintenance. The buying process with them was no pressure because you are dealing directly with the owners. I think they have fair pricing.

Marty

Apr 27, 2012

WOW....this dealer is so friendly and customer service oriented with owners on site and part of this great team. Had the interior of my car cleaned as I have not been able to do so for 5 months. They did an outstanding job and the car looked like new again, and it is a 2001 model! I would definitely return and try other services without hesitation.

Dean Shea

Apr 23, 2012

The Pritchard's are customer service driven. Not only the family owners, but the whole staff. I found the perfect van for my business and they made the small tweaks I needed to close the deal. Totally stress free process. I have had service done by them as well and Larry the shop manager and his staff are great. I will be doing business with these folks for a long time to come.

Jman72688

Apr 21, 2012

Took vehicle in without appointment and Pritchard's was able to get me in the same day. This is typical of their service as I have been there many times before. They always care about how well they do. Recommended to anyone who wants quality service and people to deal with.

JohnE

Apr 18, 2012

Prichard Autos has the most personable staff around. VERY honest and concerned about whether their service met my expectations.

Gumper

Apr 13, 2012

Service techs. were very professional and knowledgable. Only had an inspection but have had work done at Pritchards in the past with good results.

Thrifty Shopper

Apr 13, 2012

We found a vehicle on-line that we were interested in. We went to Pritchard Automotive and it was the most pleasant buying experience of our lives. Everyone was polite, courteous and extremely helpful. They handled all the "pesky" details for us in a timely manner. We would recommend this dealership highly.

Rosie

Apr 11, 2012

couldn't have been better, Everyone was friendly. They called the next day to see if I was satisfied with the service.

Vicki W.

Apr 6, 2012

I have been going to Pritchard for 20+ years, buying and servicing my cars. Always friendly, honest, helpful service.

Scott

Apr 6, 2012

I have been looking another repair shop and I think I have found it. Having been increasingly dissatisfied with my former dealer's service, which was slow, very costly and not always satisfactory I determined to give Pritchards a call. They were prompt, fast, the repair was excellent and the cost, very reasonable. Thank you

Brooklyndirt

Apr 5, 2012

Thank you Pritchard Automotive! As my Prius gets older (over 150K miles!) it needs a little more TLC. I'm glad to have found a trustworthy, kind, and convenient service center. So often I have felt as if service centers have tried to push repairs on me. I have never felt that at Pritchard. The place exudes warmth and honest caring about me as a customer. The repairs were shockingly speedy (I didn't have time to finish all of my errands!) and mindfully done. They have always taken the time to follow up with me a few days later. I had one repair that was a bit puzzling and required a couple of visits. They worked cheerfully and diligently until the frustrating mystery of my bad tail lamp was solved. Their prices are fair and often less than I anticipated. The place is friendly and clean, with no TV blaring daytime programs at me. It is such a relief to sit in a waiting room without a squawking TV. The times I've chosen not to stay and wait, I've walked the one block to the library or the two sort blocks to the town commons. What a great location! It's a treat to drop my car for service in town where I don't feel stranded without my car. They have a certified Toyota Master Mechanic on staff. With those skills combined with such a good attitude, I highly recommend them. . When my Prius does finally grow old enough for a trade-in, I imagine that Pritchard will be the first place I'll look.

Dale S

Apr 4, 2012

After my 40+ years of owning cars and trucks and probably some 20 vehicles later I can unequivocally say that Pritchard Automotive is the finest dealer to deal with and the best in service. Prompt, courteous, and accurate in their diagnosis are all reasons to engage with only the best. I hope to be able to deal with Pritchard Automotive over the next 40+ years and 20 more vehicles.

DaveF

Apr 3, 2012

This was my first visit for service here, and I went because I had heard good things about their service. I was greeted and promptly taken care of, and they gave me a ride across town to another appointment, even though it was a nice day and I could have walked. I'm sure I'll be back.

Careful shopper

Mar 29, 2012

I bought two different new Dodge vans from Pritchard over the past eight years, and continue to go back there for service, even though they are no longer the Dodge dealer. Appointments are easy to make, and the staff is friendly and competent. In my fifty years of auto dealings, they are the best dealership I have encountered.

Deivids

Mar 29, 2012

Pritchards treat us like family. We will go no where else.

Shelly

Mar 29, 2012

Wonderful, friendly, quick, and enjoyed learning about their history from my father-in-law.

car owner

Mar 28, 2012

service is always excellant,prompt, and court est.

citicat

Mar 23, 2012

I had had a serious car accident and was certainly not expecting to be shopping for a car at this time. My good friends had recommended Prichard and have been using them for years. Prichard was everything they had raved about. A family owned business where everyone gets involved to assure that your shopping experience is none less than perfect. They are friendly and welcoming and above all...extremely honest! I feel among friends whenever I visit. I will certainly recommend Prichard to anyone looking for quality used cars and reliable service

Multiple family cars

Mar 21, 2012

The Pritchard service department always gets my cars in quickly for repairs or maintenance. The folks there are friendly and I feel that I can trust them for excellent advice about what service is needed.

truckjeep

Mar 20, 2012

We always have good service when we go to Pritchard's. They are always friendly and polite. They are up front about cost and how long it will take to fix our vehicle.

Johnnie

Mar 20, 2012

We have been Pritchard customers for many years. We purchased our first and second new Chrysler Town and Country Minivan's from them and now with our third T&C, return to them for service even though,unfortunately, they no longer sell new T&C's. Their service is ideal, from the time Service Manager "Ed" greets his customers with a smile and adjusts schedules to meet our needs. We have ALWAYS been satisfied with Pritchard repairs, their clear explanations of issues, and reminders of regular maintenance. We drive away from Pritchard's feeling appreciated and confident.

Dog Lover

Mar 19, 2012

They are wonderful. Great service, arranged a rental for me. Prices are reasonable. Customer Service top-notch. The owner always calls to follow up. Who does that any more!! Technician called with findings and pricing, so we could discuss and prioritize repairs. A good honest company that should be given all your business. Family owned for over 100 yrs. says something.

Retired Broadcast Executive

Mar 19, 2012

Last week I took my 2008 Dodge Grand Caravan in for an air conditioning problem. I was pleased with the speedy repair, but really pleased when I got the invoice. It was BELOW the original estimate! Since 1970, I have had Pritchard's service all my vehicles, Over the years, I purchased a 2001, 2005 and 2008 Dodge Van from Pritchards. My next vehicle will definitely be from Pritchards! Happy 100th Anniversary to Bill, Tom and Dan Pritchard.

fortheloveofgodwhydoyoumakethissodifficult

Mar 16, 2012

I bring my Subaru here for service instead of the Subaru dealer because the service is excellent, the staff is friendly and I have never had any problems with the repairs. Before my Subaru I took both of my Dodge vehicles here-so I have been a customer for almost 15 years. I would not go anywhere else. Several times I thought I had a major problem and the mechanics there were honest and did not do any unnecessary work-and this is exactly why I will always go to Pritchard. For example the front end of my subaru was vibrating badly and I thought I'd need some front end work. All I needed was a tire weight-which they replaced and I was on my way. Mr Pritchard calls each person whose vechicle is serviced there to see if the customer is happy. I don't think this happens anywhere else-It's just good service-the way we wish all businesses would treat us (but don't)

Drives-A-Lot Mom

Mar 16, 2012

Quick and friendly car inspection. I really appreciated being able to get in & out, without leaving my car there all day. I'm going to need tires and brakes soon, and they gave me a terrific quote, fair details, no harrassment or bullying like other service/dealers in town. Will definitely go back!

glenn

Mar 13, 2012

Excellent service and follow up in all regards. Trusted, knowledgeable, thorough.

ADK Lover

Mar 7, 2012

I have been a customer of Pritchard Automotive for serveral years. They have taken excellent care of my car, and they are professional, friendly and look out for my best interests. I recommend them without reservation.

keeping old cars going

Mar 1, 2012

We bought this car 12 years ago from this dealership and the car is still going strong. Needing repairs today, the people working were exceedingly courteous, informative and honest about the work that needed to be done. We have never had an unpleasant experience with them in the many years that we have been doing business with them. Highly recommend.

Guitar Man

Feb 18, 2012

We have been searching for a good used car and came upon W.L Pitchard family dealership in Ithaca NY. They have been a family owned and run car dealership since the early 1900's. Tom was great, funny and honest. We were coming from Vestal so he met us at 6:30 pm on a Monday. Had the car all ready to go, we test drove it and bought it. He brought it inside the garage so we could look at it in the light. The also use CARFAX and each report is available on-line when searching..A huge bonus. Great Family run business..Made you feel like good friends. I would definitely recommend them to anyone...Do yourself a favor and buy from these guys!!!!!!!!

Cayuga Dave

Jan 29, 2012

I had a terrific experience buying a used car from Pritchard Automotive. It's a family-run dealership with a long history in Ithaca, NY. Dan Pritchard was my salesman. He gave me a great deal, and he went out of his way to make sure I was completely content with my purchase. I never felt under pressure or that I was I being misled. Dan was friendly, matter-of-fact, and helpful throughout the sale process. I consider him a friend now! When I came to pick up my car, both Dan and his father Bill personally put the license plates on my vehicle, and it seemed like everyone in the dealership, from the Pritchards, to the service people, to the administrative people, came outside to shake my hand and see me off! I highly recommend the Pritchards and I will definietly do business with them again.

Stacy

Jan 7, 2012

It was refreshing to walk into a dealership and not feel the pressure of buying a car. This family owned dealership makes the customer feel appreciated and valued. Right away father and son made me feel comfortable and allowed me to choose a car that was right for me. They were up front about features, costs etc. I don't think I would go anywhere else to buy another car. SOLD!

usmaildad

Oct 26, 2011

very pleased Bill brought the truck to me and did exactly as he promised.

Cat lover

Oct 2, 2011

I have purchased all of my vehicles from this dealer, and I really like the service I get there. They treat you like a person, not just dollar sign. They were very helpful and answered any questions I had.

Happy Customer

Jul 26, 2011

Everything about shopping and purchasing my new (used) vehicle was good. Everyone was gracious, friendly, and efficient. I also really like that this is a family business (six generations). There's no question that I will return to this dealership for the maintenance of my vehicle.

NONI JEAN

Jun 11, 2011

We have never been treated so kindly or professionally when shopping for a car. Dan Pritchard and Bill Pritchard went out of their way to help us find a car suitable and comfortable for my husband who is handicapped. They were patient with him and waited for him to get in and out of different cars with ease. I have always been satisfied with their service department and have been helped by them many times when I had a problem with my vehicles. I would recommend this dealership to all my relatives, friends, and acquaintances. I can not say that about other dealerships I have dealt with in the past. I believe we received a more than fair deal for the car we purchased.

Elise

May 23, 2011

Great customer service!! Nicest family dealer ship you will ever have an encounter with!!

Ramona

May 18, 2011

Pritchard's is a family business with an excellent local reputation. Buying a used vehicle can be very stressful, but I did not hesitate to shop at Pritchard's. It was an enjoyable experience.

Ramona

May 16, 2011

The Pritchard Family has an excellent reputation in Ithaca, NY. I did not hesitate to buy a car from them. There was no pressure and it was actually hassle free and fun to work with them.

JW-MW

May 10, 2011

Most hassle-free buying process ever. Friendly, customer-oriented family-owned business. No pressure, no gimmicks. Highly recommend.