Used Cars for Sale at Pugmire Ford Carrollton in Carrollton, GA

Ronald

Feb 11, 2016

Fast and friendly and courteous. And they corrected all 3 recalls that cost me nothing and they paid for the rental.

Regina

Jan 21, 2016

I was treated with respect and honesty! Victoria and Jerrell worked diligently to assist me! The finance manager got me an excellent rate and extended warranty for my 16yo daughter's first car!

Elaine

Dec 26, 2015

We are so very grateful to you all, I called the dealer on christmas eve and and got a young lady of whom I will say was very nice in the service dept, I told her our problem with a dead battery , our car only has 33000 miles on it and my wife was stranded at home trying to get to work. She sent out a man to jump off our ford fusion and helped my wife get it to the dealership, you all preceded to put a new battery in it and got her on her way. I am so appreciative of your personnel, they went beyond our expectations on this , this is why I bought a car there, you all are the best in carrollton especially during the holiday season. I would like this young lady and the young men to be commended on a job well done, We thank you so much. Elaine and Sam Berry

Ken Forbus

Nov 25, 2015

Our family has purchased 4 vehicles from Pugmire in Carrollton, the experience has been a pleasure each time. We continue to have all of our vehicles service there. Jeff in the maintenance department provides excellent service and t a reasonable price. I highly recommend there facility to anyone.

First new car at 40

Sep 29, 2015

I had no intention to buy a new car; I was looking at used, but I found a vehicle I loved, and they made me a great deal. Financing was easy and the whole experience was excellent.

EnvyGreenFiesta

Sep 25, 2015

We stopped in one day to look at cars and were greeted warmly by everyone even though it was closing time. I test drove a Fiesta on the lot and really enjoyed how it drove. When we were leaving I fell in love with the green Fiesta in the showroom. We did not buy it that day and it was not a problem. A few days later my family went to finalize and I have loved my car since. It gets great gas mileage. I've only had to fill it up once in the last 18 days!!! I will definitely recommend them to all of my friends.

thegeorgiapack

Sep 3, 2015

We've been taking our 150 to Pugmire since we purchased it in 2010. We have been treated with respect, professionalism and courtesy at every turn. They know us by name and go out of their way to make our service and repair as easy as possible.

fordfocusst

Aug 25, 2015

Thanks to everyone at Pugmire Ford, for treating me great. I truly love my New Ford Focus St , if it wasn't for Mark and Dave and of course Ford, I wouldn't have such a great car to replace my other Ford with... Thanks again to everyone at Pugmire for making my dreams reality..,, there customer service is the best around, I look forward to many years of great service. Best of luck in the future for another great 59 years of service Excellence. Sincerely, Eric Larsen

GaylaR

Aug 19, 2015

The staff was wonderful from the time I walked on the lot. Sammy and Victoria helped me anyway possible. They both were very attentive to my needs and made sure I walked out with the best deal. i really appreciated the first time buyer experience they gave me. I will recommend them to anyone looking to buy a car.

Heather S.

Jul 30, 2015

Everyone at this dealership was very friendly and very helpful in my recent purchase.

Milton & Arlene Reed

Jul 2, 2015

In June my husband and myself bought a Lincoln MKS from Pugmire in June ,there were somethings we were not satisfied with so we returned the car the next morning and gave our concerns,we left the car there and three days later we went back to the dealership to speak with the manager,the manager was very rude verbally abusive with his tone and told us we had to take the vehicle without our concerns being addressed because we brought the car and if we did not take the car it would stay on the compound untill the bank repose the car,we left the car on the car lot because we were not satisfied with what he told us and how he spoke to us,he was very condescending and had no care for the customer,the internet manager by the name of Victoria called us when we left the dealership and did her best to take care of this situation she sent us to the other dealership in Marietta to see if we saw another car that we was satisfied with she understood our concerns and went above and beyond to make sure we were happy,The persent manager is no kind of business man his concern is not for the company because he is not making sure the customers are happy,because of him I would not recommend any any body there,now if the internet manager was manager of that store I would surely be obliged to send people there she"s very professional and knows that the car business is a people business and not a car business because without the people to buy the cars there was not going to be any business.

f150 guy

Jun 22, 2015

i went to Pugmire Ford after being contacted by Victoria about a f150 4x4 .I arrived around 930 and by noon was leaving in my new f150 full of gas and freshly detailed.I traded an 07 tundra with 230000 miles and got about 2k more than i expected for it.Mr.Musick and Victoria were extra helpful and hospitable.Fastest easiest fairest deal ive ever made.Thanks again to all of the Professional staff for the very best deal i ever made.

Christy Frith

Jun 10, 2015

Thanks to Victoria, Mark, Dave and Jeff! Will recommend!

jconnett

May 25, 2015

Started dealing with Victoria, but it really was a full team we worked with. Lamar was our sales agent, but even Jacob the GM helped leave in our new truck. Thank you Pugmire Ford. You have another happy customer.

Jimmy 3565

May 22, 2015

I bought a new F 150 from Pugmire Ford in Corrollton. I was very pleased with the deal and very impressed with Mark Taylor, Victoria and all of the staff .I will defiantly go back for my future automotive needs.Thanks Guys..

cfuller120

May 9, 2015

Jacob Strevel and Mark Taylor did an excellent job with helping us purchase a new Ford Fiesta for my wife. It was a great experience with no problems whatsoever.

Justin

Apr 22, 2015

I bought my first new Ford F150 from Pugmire Ford of Carrollton. I was very impressed with the service I received from the team and my salesman, Mark Taylor. Mark was very knowledgeable about the Ford product. After test driving the Ford F150, I was hooked. The team did not have the truck I wanted at their dealership so they made arrangements to find the one just for me. The buying process was very laid back, no pressuring involved. I will definitely be a repeat customer.

Robert

Apr 22, 2015

This is the 3rd car I have purchased here and each time I have walked away with a great deal and great service. I would say if you don't make them apart of your shopping car experience you have made a mistake. Thanks Again Robert

Brooklyn1818

Apr 21, 2015

I was so impressed by pugmire ford! Mark and Dave are the people you want to talk to if you are going to purchase a car there! They worked so hard to get me into a new ford focus! There staff is excellent everyone there is so nice and they make you feel welcomed! I would recommend anyone going there to buy a car! They are awesome!

Choralguru

Apr 15, 2015

A totaled car brought me in to Pugmire where I found the right color and car make for a deal!!! Thank you, Mark and Dave.

ryan.griffin.0117atgmail.com

Apr 3, 2015

My experience at Pugmire Ford was the best dealer experience I have had yet. All of the sales staff were welcoming and were able to meet all of my needs. A special shout out goes to the two staff who assisted : Victoria Lewis and Mark Taylor. I made sure to do my research so I initially worked with Victoria, their internet manager. She was great to work with. My visit to Pugmire was a spur-of-the-moment visit and she was with another customer at the time as they were very busy. I was able to therefore work with Mark Taylor. Mark was just as great a sales person as Victoria. I would definitely recommend this dealership to other and would send them to Victoria/Mark. Great people at Pugmire Ford!

Justin

Mar 6, 2015

Process was hassle free. The salesmen worked with me on a payment that fit within my budget and got me the deal I wanted.

NotHappening299

Mar 5, 2015

We recently purchased a vehicle from this dealership. It was very late on a Friday when we arrived, but they were very accommodating. We did not leave until after 10 p.m. that night but they never once tried to push us out the door. We dealt with a sales person by the name of Mark. Mark was very professional, and he knew exactly what he was talking about. I feel like we made more than just an acquaintance that night, I feel like we made a friend. The only issue that I have with this dealership is there internet pricing. They do not disclose that their internet pricing includes all rebates, including those that one may not qualify for. I felt like that that was a deceptive practice. I have spoken with the general manager about the issue and I am going to speak with one of their owners about the issue today. I'm hoping to get that resolved, so that we have a 100% satisfactory experience. I would absolutely recommend this dealership to anyone, simply because Mark is the best.

Kenneth

Feb 25, 2015

It was avery smooth process and a great experience. The Ford vehicles we purchased made it out 4th vehicle from Pugmire Ford Carrollton.

Lifesvr80

Feb 19, 2015

I really dreaded having to purchase a vehicle but Mark made my experience a pleasant one. He was very knowledgeable about the vehicle and extremely down to earth! I hope he's still around when I'm ready to make my next purchase!

Danny

Feb 12, 2015

The Service Department was very attentive and friendly while clearly explaining alternatives available to correct the problem with my Lincoln LS.

Ellen

Feb 12, 2015

Friendly and fast. They make you feel comfortable. They explain in details what they did and need to do to keep your car running

Kimberly

Feb 5, 2015

Mr. Davis was very attentive and straightforward. He helped us find exactly what we were looking for. He was respectful of our time and made the process painless.

Jason

Jan 17, 2015

Always ready on time with phone calls to let me know when the vehicle is ready. Very professional office staff as well.

Marsha

Jan 16, 2015

Greg in the Service Department goes above and beyond to provide excellent customer service. He kept me informed on each step while my car was being repaired.

Carol

Dec 24, 2014

They are thorough and they will explain what they did and why. I also like that this time, I was able to schedule my appointment without having to actually talk to the Service Manager...that was a problematic system you used to have, that you have obviously realized and fixed: thank you!

Cathrine

Oct 9, 2014

The new Asst. Mngr of Service (at least to me), Jeff, was EXCELLENT, very understanding, and offered up great advice and showed general concern for my situation and my safety. I will certainly say that I did not like the Pugmire service before him, despite the fact I did often use the services for my car repairs - until NOW! and all because of Jeff. I can tell you that this if the first and the only repair trip my car has made there where I can actually feel a difference in its performance and the issue that I have been asking Pugmire for YEARS to fix (receipts to prove its been years might I add) has FINALLY been resolved. Jeff was excellent but sadly I don't know who did the work on my car but whichever mechanic it was deserves kudos as well. It has literally been years for this issue and Pugmire has previously failed to fix it until yesterday! Great job Jeff and to the outstanding mechanic who took care of me and my car.

Elaine

Sep 25, 2014

Arrived early for my appointment; but, my car was, promptly, serviced and ready to go. Staff very courteous, well informed, and, helpful.

elaine mcewen

Sep 25, 2014

Arrived early for my appointment; but, my car was serviced and ready to go promptly. Nice, clean facilities. The staff is friendly, courteous, knowledgeable. & helpful.

Tjentz

Sep 22, 2014

Pleasant experience,no pressure to buy, fair price. Victoria was very instrumental in me purchasing this vehicle. She was very informative which kept me from choosing another dealership over yours.

Naturebo

Sep 22, 2014

My experience was pleasant and stress free. Very professional staff that clearly wanted me to have a good experience. And, I purchased my truck at a really good price. I'll gladly recommend the dealership to others!

Jason

Sep 18, 2014

Sammy made my buying experience the best ever. I buy a LOT of cars so that is saying quite a bit.

Myra

Sep 16, 2014

I have given these ratings mainly because of our Sales Associate, Susan Tankersley. She was very good at what she does. Susan did not make us feel like we were pushed, and did not ask our name, rank, serial # just to look at a vehicle. Only after we were sure we wanted to buy, then I was more than happy to give all info needed for a sale. Every place we had been, we felt jumped on and asked for info that did not matter just to look. I would recommend Susan to anyone buying a vehicle.

Joel

Sep 16, 2014

First time at Pugmire and had a really good experience. It was only an oil change and tire rotation but it went smoothly.

nursem

Aug 11, 2014

The list is long so I will hit the highlights. Went to buy a car for my newly driving teen daughter. It was just the girls husband was at work and was involved via phone during process. The car that I had spoke to them that VERY morning about was told it was three but when I got there it was not and she said she tried to call me but she did not! I drove a hour to get there. That was the first thing. My salesman I was working with after we got to the dealer Anthony was very nice and polite and never had a problem. When I found a car I called my husband and sent pictures as well. When he could not get off in time the business manage (finance) said take papers home and bring back Monday after husband signs. He was very rude from almost the start with me. I think he was mad because he could not get there to sign them which was a blessing in the end. The lord was watching over my daughter. So I did just that. Once I did get a chance to sit down with my spouse to sign papers it was 9pm on a Sunday night. That is when we saw all the red flags. Double copies of title papers one blank and one filled in as well as the same with the power of attorney and another tag application. They all had a blank one as well as the one filled in by computer. I have NEVER done that at any other dealer EVER! Then I see the BUYER BEWARE form that states in a nutshell the car you are about to buy they( the dealer ) doesn't recommend you buy it because it was going to the auction to be sold and I should not drive it and that they had no intentions to sell it and don't wan to sell it to me at this time! WTH who would sign that especially if you are going to put your child in the car for them to drive? In addition to that I had asked to get a car fax 2 x on Saturday and they never gave me one. SO my husband refused to sign and said take the car back so I did Monday am. I was met by Anthony who was always nice and professional. I took a family member with me as a witness. We asked to speak to the general manger but we got the same rude business manager I dealt with on Saturday. He was rude and defensive from the start and had a very unprofessional attitude. We then asked to speak to a real manager and did see the General manager. He also had a attitude right off the start and told my family member you are not on the paperwork. and not buying the car so I don't have to talk to you. It was a very unprofessional. in the end the General manger did apologize ( a little to late ) and offer my money back I had given as a down payment. Even though my husband had refused to sign papers and there really was no deal on the table I was glad to get my money back and end my interaction with Pugmire Ford and it's Upper management team! I will not use Pugmire ever again and will tell anyone the same.

donnaperry

May 16, 2014

I want to give my apologies too pugmire...ithey recently just apolized to us for the bad experience on a vehicle we just purchased...they have offered to buy the car back...i am very happy ....that means lot....thank you jacob ....

Joshnichol

May 8, 2014

I was dreading the experience of shopping for two vehicles. Helen and Jacob were able to do two trade ins, find the cars I wanted to purchase and put the entire deal together based on my budget. Both vehicles were clean and ready for me when I got there. The whole deal took about 30 minutes and was seamless. I will see them in a couple of years to do it again!

rtannerjr

Feb 20, 2014

I recently purchased my 2nd used vehicle in the past year from Pugmire Ford in Carrollton, Ga.While servicing my most recent purchase some mechanical problems were discovered.The people at the dealership disclosed all of this to me and promised to fix all problems at no additional expense to me.How refreshing is that ! An honest car dealership, with great people, good prices, and an overall nice buying experience.I highly recommend Pugmire Ford !These people shake your hand, look you in the eye and do what they say.Ray Tanner, Jr.

brianm4

Feb 19, 2014

I am writing this review in regards to my personal experience visiting and buying a Ford Truck with Pugmire Ford. #1: (Professional)every employee I had a question for knew the answer or got me the answer I needed with a smile on their face and asked me follow up questions to make sure I understood in detail their responses, #2 (Unique) Austin and Helen were in touch with me day and night after hours answering any questions I had, making me feel certain I made the correct choice in buying a vehicle from them. I have never had that happen during any other vehicle purchases making this an unique experience for sure. #3 (Genuine) out of 8 cars I have purchased over the years, I have NEVER met a more genuine car dealership where all the employees care about their customers. #4 (Motivational) was the experience because they never pressured me, only coached and encouraged me to select the truck that was going to fit my personality, gotta love that! #5 (Immaculate) was the condition of the offices, show room, all vehicles and customer service from day one of my experience at Pugmire Ford. #6 (Respectful) was the attitude toward all my family from the first step in the door, as there was no pressure put on us to buy this or buy that. Austin and Helen worked with me to select the best vehicle for me, letting me be the one to make the final decision on the truck, not forcing a final decision for me. #7 (Excellent) is the rating I give Austin and Helen because that is what the Pugmire family represents and as listed above (Professional,Unique,Genuine,Motivational,Immaculate,Respectful,Excellent) first letters of each word spells PUGMIRE so what more proof does a buyer need!! Excellent in every way!!!

carriem81

Feb 19, 2014

Worked with Ron through the internet to purchase a new f150. He made the whole process very easy and quick! Great price and customer service. I would deffinitly recomend him to anyone looking for a new car!

jhartley98

Feb 18, 2014

I purchased a blue F-250 from the Pugmire dealership. The process was quick and painless. My sales rep was courteous and straight forward, and I had requested that the paperwork be prepared before I arrived to finalize the sale. This was all done as promised and as a positive side note the truck has been great! They were able to get me the exact truck that I told them I wanted.

DentGreg

Feb 14, 2014

I was in the market for an F150 and since I had used the service dept before with good results plus the fact that I wanted to shop local I stopped by this dealer first. I had been told before that if they did not have the vehicle I wanted, they could get it from any other Ford dealer.I brought an internet ad from Courtesy Ford in Conyers for a new F150 STX to see if they could match the price or obtain the truck for me. I spent 2 hours trying to be convinced to buy an XL instead for $3,000 more. The salesman Sammy Davis was very nice and courteous but the truck I requested was never mentioned unless I brought it up. Finally the sales manager, whose name I cannot remember, came out and began telling me there was no way Courtesy Ford could sell that truck at that price. He was extremely rude and disrespectful. I'm 60 years old and have bought numerous new vehicles and have never been talked to this way. I left and went to Courtesy Ford the next day and bought the truck at the exact price advertised with no problems. I emailed the general manager who is the owner's son the next day and told him of my experience. It has been a week with no response so I decided to write this review. I am extremely disappointed in this dealership and would caution anyone considering purchasing there to beware.

pcpooser

Feb 4, 2014

I was strongly encouraged to visit this dealership by a friend who recently purchased a F-150. As a business guy, I usually dislike purchasing vehicles due to some of the dealers sales tactics. But not at Pugmire Ford. This was by far the best buying experience I have ever had. They were clear and articulate through all the pricing and financing negotiations. No funny business or backdoor add-ins. After we settled the business end, the sales people even sat in the vehicle with me and reviewed the key points of the owners manual and answered all of my questions. My friends recommendation certainly paid off.

RONNIE COLLINS

Jan 13, 2014

sale staff was great, help in everyway i would reccomend pugmire to all my friends at southwire and my family

Southwire Dude

Dec 17, 2013

bought the truck 2 months ago and haven't been able to get the thing started in a few days because something has going wrong with the Passive Anti Theft System (PATS). When I explained that to them, they wanted me to pay $55 for towing, then an additional $250 to hook it to their computers. After purchasing the truck, I had to go back and forth to the dealership about 3 or 4 times because paperwork was getting mixed up on their end. Sales manager at that time (Vernon) assured me that if I needed anything from him, he would take care of it. Now of course he is no longer there and the new Sales manager ( I think his name is Darrell) doesn't care about those loyalties. I truly hope people choose to go elsewhere to shop for their vehicles. Especially my fellow Southwire employees.

Notahappycustomer

Sep 25, 2013

Definitely better places to go other than here. They offered 18k to begin with on my brothers truck to begin with and said they couldn't go any higher than 22k and he ended up getting 28k somewhere else. Ridiculous. They don't get many customers so they try to hit homeruns off of every single one. Stay away.

Satisfied Customer

Sep 11, 2013

Bought a used Kia Amanti, low miles, was a trade-in. Found online & did the whole deal over the phone & online with Tim the sales manager. I didn't have the best credit, made sure I was honest about it & Tim spent several days finding the best deal for me! I had been to multiple dealerships throughout Atlanta & Tim was able to get the lowest amount down & pmt option. The Carrollton location was quite a drive from where I'm at & I wasn't able to test drive till the weekend. They held the car for me, pending my deal in place, & thankfully the car was just as described online. Test drove, signed all paperwork, & drove off the lot within 2 hours!!! No back & forth, games, etc that I had experienced at some other places. The battery didn't look so good, they tested it, & replaced it for me :) I had to get a temporary tag but Pugmire staff mailed not only my tag but a brand new license plate! I thought I was going to have to go to the DMV to purchase another plate since mine was damaged with my previous car. Not sure if this is normally how it works or if the dealer arranged it when I mentioned I didn't have a plate. :) Lamar was the sales rep & he was pleasant to work with. Bonus- received a coupon for my 1st oil change free & was able to use at a closer Pugmire location. Only bad thing- car was not that clean. I could tell it had not been detailed & when I asked if they would, was told they normally deal with new cars only & i guess don't detail. I was told they normally don't hold on to too many trades & car was being sold as is. I was okay with it at the time of purchase but when I went to clean the car it was pretty gross inside. Overall REALLY hapy with the experience.

not happy

Feb 7, 2013

My wife went there to test drive a car. I emailed Internet sales manager back and forth. Agreed on a price. Went there to sign the papers and the amount was $2000 higher. They said oops mistake. Had to rework deal. I still caved in for an extra 1000. Then I thought I was being held hostage until I agreed to take their gap insurance. Cancelled the next day as state farm bank has free gap insurance when financed with them. Two weeks later and gap cost still hasn't been taken off loan amount. Car was dirty too. Looks like they would of cleaned it up. Don't believe anything they say. I'm sure there are more honest dealers out there. I will reasearch the dealership as much as I do the auto next time.

Scittgraham2882

Feb 4, 2013

Bought my first f-150 and I love everybody was very friendly and knowledgeable and went the extra mile to help find the truck I wanted would recommend all of my friends and family to go here first.

Mike F GO TECH

Jan 16, 2013

I have bought several cars over the years, I was please with the way i was treated during the process.

E.B.

Jan 4, 2013

Purchased from Pugmire Ford in Carrolton, GA...never owned a Ford product before, but this was a totally pleasant experience compared with previous car buying experiences. I would not hesitate to recommend them to all my friends and family.

easy to deal with

Sep 2, 2012

we drove 168 miles to purchase a uased car from this dealer. the car was on the lot in a very dirty condition. we did know that the car had been at the dealer for at least a month before we saw it. the salesman was absolutely the most congenial&knowledgeable sales person we have had the experience to meet. However the management of the dealer was absolutely the worst I have ever encountered in my 65 years of life. whoever owns this dealer was obviously the only person allowed to negotiate prices & he was not on site. wWe therfore had to wait until the on site mgr. could text the owner then wait for a reply. We were there almost 3 hours & could never meet an agreement on a car that they have had for 30 days or more. We left & drove 168 miles home & will never return to this dealer & reccomend that noone else do so either.

new car

Aug 3, 2012

I spoke to one of the salesman. I submitted my credit application online. I already told the salesperson what I was looking for and that I already had an auto loan. He told me that I was pre-approved. He also stated that it would not be a problem. I told him that I lived 50 miles away and I wanted to be sure of everything before driving the distance. I got there and the car was dirty and it did not start. Also, they told me that I had to trade in my car in order to get another car. I was very disappointed overall. I'm thankful that I was able to do business with another company, and now have an additional car.