Used Cars for Sale at Pundmann Ford in Saint Charles, MO

Perry Beger

Oct 12, 2016

No pressure sales. Can't wait until I get the step tailgate installed

Cory P

Oct 11, 2016

Mike H was our salesman. He went above and beyond to make up happy. I highly recommend him.

Rickey Stahlman

Oct 9, 2016

Was late for appointment due to a highway shutdown and was informed on arrival that due to missing my scheduled appointment that I would have to take a chance on whether my vehicle could be taken due to my tardiness. I decided to take the chance and left my vehicle which is why I gave the 4-STAR rating for customer service. My vehicle was diagnosed and repaired almost faster than it took me to get back home and because of that I gave the 5-STAR overall rating. My repair cost was less than 40% of my original anticipated cost which was another pleasant surprise. The vehicle repaired is the only vehicle I own that was not purchased from this dealership, but the vehicle has the same brand label. Other than items associated with other repair facilities that carry lifetime warranty protection, I now know I can return with any of my vehicles and have the comfort of knowing that Pundmann Ford has and will continue to provide the service that is in my best interest.

Joe Montano

Oct 2, 2016

Became a Pundmann Customer when we bought our first 1993 Explorer. Since then we replaced the 93 model Explorer with a 2005 Explorer and recently replaced the wife's Audi with a 2015 Edge.Their Sales Department is great at working with a customer for the best possible deal. The Service Department does all the scheduled maintenance/checks on our Ford vehicles. The guys are very great auto experts, and work hard to find solutions to any mechanical issue you may be having with your automobile.Great Work . . . Thanks GuysJoe

Jonathan Fugina

Sep 30, 2016

Great place. I will always get my cars/trucks from Pundmann. Great Service department and even better sales team.

Ford

Sep 19, 2016

Pundman Ford is always helpful, friendly and they fix your problem the first time.

Bill

Sep 14, 2016

Pundmann's prices combined with their complimentary Lifetime Powertrain Warranty on new vehicles was what made the decision to purchase from them easy. The great service and support that they offered during the process of purchasing our new F150 just confirmed that we had made the right choice.

JY

Sep 13, 2016

We were part of A-Plan, so no negotiation about the price, but the sales person did listen to what we wanted and worked hard to find the exact match at another dealer out of town. With this being a new vehicle, we have not used the facilities or have a review of the repairs.

Monica Powell

Sep 7, 2016

My buying experience at Pundmann Ford was very satisafactory. Everyone in the office were very nice and polite. Sales Manager was not pushy and listened to what I wanted. This was very important to me.

Jacob Yates

Aug 26, 2016

Very positive, customer oriented service staff. Shop appeared clean and in order which to a craftsman myself that speaks highly of ones work ethic. Will definitely be referring family and friends not only for future purchases but any service needs. Thanks for quality work,Jake Yates

Harold Tramel

Aug 24, 2016

Perfect score all around. Grear service from Matt, Josh and Mike. I would recommend dealership to friends and family.

Leroy Hallemeier

Aug 23, 2016

All work was done satisfactorily in the time frame that I was told. All in all a very good experience.

David Zike

Aug 19, 2016

45000 mile service was excellent. I was told it would take 1 hours but the service was completed in 45 minutes.

Courtney Lehmen

Aug 19, 2016

Buying a car at Pundmann was a great experience. Our sales associate Brian was amazing and very patient with us! He has also been great on follow-up after purchasing the car. Their collision center and quick lane service was amazing also. Very professional and friendly sales associates.

Billy Wilson

Aug 18, 2016

excellent service advisors and service dept ljsdfa;if;qewihf;ihehqerh;h

Steven Fortenberry

Aug 15, 2016

Great job. Great price, friendly staff. work done quickly and a thorough checkout of the vehicle.

Jennifer Orlando

Aug 15, 2016

I always have a great experience. Won't go anywhere else.

Robert Homann

Aug 15, 2016

Vehicle was brought in because the "Low Tire Pressure" indicator came on several times in the past 18 months. I finally had to ask them to check the tire for a leak, which they did. You might want to document these "low tire pressure" incidents instead of just filling the tires with nitrogen. I would of be stuck with the bill if I didn't have the tire warranty, because I would of had no way to document this on-going problem I was having. Just a thought, I'm still very happy with you service department.

LWood

Aug 15, 2016

I have continually taken my 2010 Fusion to Pundmann and have always had exceptional service. It's like going into Cheers, where they all know your name. Great customer service and an excellent job helping me take care of my automobile.Thank you.

Teri S.

Aug 15, 2016

These guys are awesome! They explained what needed to be done, were honest and friendly. I can't say enough how great they were!

Clair Navarrette

Aug 15, 2016

I was satisfied with your staff and surprised that I got in so fast on a Saturday to get the work done. I needed to have the car on the following Monday Thanks again.

Jason Hofer

Aug 15, 2016

Was a great experience and would recommend it to friends and family

Rickey Stahlman

Aug 13, 2016

My wife and I purchased a new car in 2013 from Pundmann, and didn't consider the experience would lead to where we are now. That vehicle was involved in an accident and required replacement instead of repair. Little did we know then that we would acquire the friendship that we have. Our salesman helped in getting a replacement that was a year newer, and considering the option differences between the two, we ended with a new automobile that had an original MSRP higher than the first, but ended up costing us less. With our sales association, and with the follow up service we have received to date, it wasn't difficult for me to return when deciding on the purchase our new 2016 F 150. With the care and consideration that we have gotten and continue to get, why should I go anywhere else!

Rose Gober

Aug 12, 2016

I HAVE BOUGHT AN EXPLORER AND THE PROCESS WAS GREAT. I JUST BROUGHT IN FOR MY FIRST OIL CHANGE AND TIRE ROTATION. THE SERVICE WRITERS WERE VERY HELPFUL. WONDERFUL EXPERIENCE.

Roz Haferkamp

Aug 12, 2016

I took my 2015 Explorer in to have the oil changed. Like everybody, I am very busy and honestly did not want to spend the time taking care of this task. (I know, sounds awful) The employee working the front desk, Bobby Hohman, was wonderful. He greeted me immediately with a smile and was very friendly and professional throughout my entire visit. He chatted with me periodically, which really helped pass the time. He seems to truly enjoy his job and providing quality customer service to all who walk in the door. It was one of the best customer service experiences I have had in a very long time. Bobby is a real asset to Pundmann Ford.

Linda/Richard Heckman

Aug 11, 2016

Explorer - Sales, Finance, and Service is always awesome. Have been coming there for 30 years and do not plan on changing. Can't begin to name all the staff who have helped me over the years! Have always been treated honestly and with respect! Thanks to all of them! (Jerry Paule is definitely missed but sure am glad Elliot has been there to step in!) Again, thanks!!

Mark Sutter

Aug 11, 2016

I only have one issue. It is a real annoyance that Ford makes us go through the rebate process to get a $10 refund of my money that I already paid you. It would be more customer friendly if you would just reduce the price of an oil change/tire rotation by $10. And, for what it's worth, the web site your rebate slip directs me to has an expired security certificate and my McAfee Antivirus software strongly warns me against going to the site.

Will Hodgen

Aug 11, 2016

Received inspections quickly. Advice on future maintenance was good.

Norman Downs

Aug 11, 2016

My back up camera was not working. I took it in to get it fixed, was told it was ready, however when I got home and backed up my green, yellow and red indicators were not there. I called and was told to return car. A rental was furnished, but I felt car should have been checked out before it left shop first time. Just saying.

Jason Huls

Aug 11, 2016

Purchased a Ford F150. Pricing was fair and received 0% interest rate. Salesman was knowledgeable and helpful. Transaction was efficient. It took about 3 hours from the time I walked into the dealership to the time I drove away with the truck.

Keith Beck

Aug 10, 2016

We purchased an Edge at Pundman Ford. This is the first Ford I have purchased but went there because they were so handy in St. Charles. We were Blessed by a friendly face in James. I have had bad experiences with car purchases and this was an awesome experience. So thank you james for all your time and patience with us.

Mark Durnil

Aug 6, 2016

I gave a 2008 F-150 that was hail damaged. Most of the damage was taken care of with dent less removal but the roof was another story. Pundmann body shop repaired this damage to perfection. The shop kept me informed all the way. I only use their shops for ALL of any needed repairs and maintenance on my vehicle. They are very professional in every thing they do, from the sales end all the way to the service. The customer is always number 1 here !THANK YOU !!!

Patricia Short

Aug 5, 2016

MY EXPERIENCE WITH YOUR SERVICE DEPARTMENT HAS BEEN LIMITED BECAUSE I'VE HAD VERY FEW PROBLEMS WITH THE 6 CARS I'VE LEASED/BOUGHT FROM PUNDMAN. I WOULD'T DRIVE ANYTHING BUT A FORD...AND I WOULDN'T USE ANY DEALERSHIP OTHER THAN PUNDMAN.

Keith Keppel

Aug 4, 2016

Fast, friendly and know their business. Buy all my Ford trucks from Pundmann for the best deal in town. Worth the drive from Florissant to get my vehicle serviced, when I could drive 2 blocks down the street.

Chad Musser

Aug 4, 2016

Everyone is very friendly and nice! The waiting area is clean . I love the remodel

William Bowen

Aug 4, 2016

The staff is always very knowledgeable and helpful.

Diana Gorham

Aug 4, 2016

the staff was very courteous and professional. Was very pleased. Thank You

Scott Milhous

Aug 4, 2016

Always a great experience with great people who are truly concerned about you and your car

M Schoenherr

Aug 1, 2016

Elliot was a wonderful salesman. He was very patient and made sure all of our needs and wants were met. This is our second car buying from pundmann and will continue coming back! Great service! Friendly people!

Charles Lemond

Aug 1, 2016

The staff was, as usual, courteous, professional and helpful. The service was prompt and accomplished in less than the estimated time. That said, it has recently become difficult to schedule a near term service appointment. On two occasions, the wait for the first available opening (for relatively minor work) was two weeks. In both cases, my vehicles were still usable so it was an inconvenience but not a show stopper. Had it been otherwise, it would have been necessary to have the work done elsewhere. I?m certain that this is not desirable from the Sales Department?s point of view.

Bryan Brister

Aug 1, 2016

friendly staff, knowledgeable. Helped with warranty I did not know I had

Gerald Haferkamp

Aug 1, 2016

Just came in for an oil change. The waiting area was great. Free cup of coffee and prompt service.

mjb

Jul 31, 2016

My husband and I had done our research before coming to Pundmann Ford and knew exactly what we wanted. They had the biggest selection of Edges to test drive and choose from in the St. Louis area. Our salesman couldn't have been more helpful or patient. We were there for six hours, test drove many cars and found the one we liked best. We left with our new Edge feeling very satisfied and got it for the price we wanted. Highly recommend this dealership to anyone looking for a new vehicle!

Judy Wagganer

Jul 30, 2016

Eliot and Scott were very helpful and nice when I was test driving my Focus.

Todd Strong

Jul 29, 2016

Stuart was good at keeping me updated. I was on a schedule which they helped me maintain. Under the time frame I had, I was satisfied. I will wait and see if the work actually fixes the problem in the long term.

Pat Poindexter

Jul 29, 2016

Pundmann Ford is always excellent when I have to have service. I would go no place else.

Robert Owens

Jul 29, 2016

This was a painless process ! Prompt service from start to finish , the wait was short and vehicle was returned without any problems. Thank you ! I wish all FORD dealers were this excellent .

Steve Trupiano

Jul 29, 2016

Replacement of Power Transfer Unit on 2013 Ford edge.

Carolyn Roth

Jul 26, 2016

I feel I can trust the staff at Pundman to take good care of my 2005 Escape. They always make me feel comfortable and a part of the decision making process.

William Hawickhorst

Jul 25, 2016

I purchased a 2016 Focus. The service was great! Andrew was very friendly and knowledgeable.

Melissa Hunt

Jul 25, 2016

2015 Taurus. Great service from sales person Wilbur Mozzee. Even follow up calls to make sure I was satisfied or had any questions.

Frederick Cannito

Jul 25, 2016

no pressure sales!! review of purchased truck was wonderfully detailed. Brandon Officer was great!

Thomas Yahnke Jr

Jul 25, 2016

We have purchased 4 Ford vehicles from Pundmann. Service before and after sale excellent.

Donald Schiffman

Jul 24, 2016

Wilbur was professional and attentive to my needs.

Michelle Buddenhagen

Jul 24, 2016

We drove up from Washington after finding a selection of Edge models we were looking for online. James was very pleasant, patient, and helpful after we test drove several models. I also appreciated the prices listed on your site where the actual prices of the vehicles, as most dealers load their online pricing with all incentives available which most people won't even qualify for. All in all, great buying experience.

Wilma Evans

Jul 24, 2016

I have a 2015 escape they did a good job finding all the problems went to took it in for the 30 thousands mile check up.

CStadler

Jul 22, 2016

My husband had a minor run in with a parking lot concrete pole. The body shop at Pundmann was great to work with. They communicated daily with him as to any delays since it was a holiday weekend. His truck came back in tip top shape. Thanks

Ashley Bauman

Jul 21, 2016

I've gotten my oil changed in my last two cars for the last 5 years, and they are always quick and it's always done right. And everyone is very kind

Nathan Russum

Jul 20, 2016

Staff was truly professional. All were very helpful, courteous, exceeding expectations.

Kim Johnson

Jul 19, 2016

Your service was prompt and courteous. Best dealer in the area

Carl Scibetta

Jul 19, 2016

I really liked the short wait time and service advisors demeanor. Nice to have that big window in the waiting area so you can view what is going on.

Margaret Nicholson

Jul 19, 2016

Our 2015 Ford Escape is low mileage and we get it serviced at Pundmann every six months. The staff is always helpful and cheerful, dealership is always clean. Taking the car in for service is always a pleasant experience.

Duane Robinson

Jul 18, 2016

Fresh tires and a once-over before trip to Colorado. Both the service and trip were fantastic.

Pamela Cutright

Jul 17, 2016

Wilbur is our go to car salesman. He is the BEST!! We bought a used car from Wilbur about 5 years ago and when we began our search for this new car we made it a point to go back and ask for Wilbur. He is friendly and very easy to work with.Thank you :o)

Thomas Watton

Jul 16, 2016

Our salesman, James Jones, was extremely helpful and nice. Answered all of our questions and very patient as husband checked over Everything on the truck. After the sale and upon picking up the truck, Mr. Jones was very thorough in explaining how all the knobs and such worked. This is our second pickup up purchased here.

Wesley Jenkins

Jul 15, 2016

Your service is great. Don't know why I must enter 50 characters to say that.

Randy Johnson

Jul 14, 2016

Left rear tire leaking air. The tire was flat in my driveway, but I was able to inflate it. However, the tire was leaking air as I drove it. I was going to schedule a/c service anyway, so I drove to the dealership. The dealership was busy, so I was sent to Quick Lane. Got the tire fixed later that afternoon. No problems since. Thanks again.

Meagan Solomon

Jul 13, 2016

I was extremely happy with the service I received from the moment I opened the service door to the very polite helpful man that pulled my car around. Calling to schedule service was no problem and very straight forward. My family has always bought cars from Pundmann for a reason. ...we love the service! Thanks for a great experience!

escape from pundman

Jul 12, 2016

made an appointment for an oil change 2 weeks in advance for my ford escape, which was purchased from pundman ford. I drove 15 miles one way for this service, arrived 15 minutes early and was told i had no appointment and they could do nothing for me, i would have to go somewhere else for and oil change. unprofessional and rude! Our whole family has bought cars and trucks from Pundman for the last 30 years, i guess they did not apprreciate our business. Maybe a small mistake on Pundman's part but they did not seem to give a dam about my service needs, i guess they already have enough business and they don't need mine.. james s

Randy Vogel

Jul 11, 2016

We own a new 2016 C Max and were on our way from Kansas City to St. Louis when the air conditioning went out. I called your dealership and spoke with the service manager. I explained that we were headed out on vacation and had an AC problem with a possible defective evaporator sensor. He told me he was booked solid on scheduled repairs but put me in touch with Joe Droege in parts. Joe told me he did not have the part but could have it by 8:30 the next morning. Upon my arrival the next morning Joe had the part and after consulting with the service department determined that the part was simply inserted under the dash. Joe went out to my car, replaced the defective part and I was on my way! What Joe did was well beyond the call of duty and he is to be commended for outstanding customer service! My wife and I cannot express how happy we are with Ford Motor and your dealership. Thanks for saving our vacation!!

Deborah Green

Jul 11, 2016

Brought my Escape in for routine maintenance (oil Change & tire rotation). Always treated great, employees are friendly & service completed in good time.

Regina Moravec

Jul 11, 2016

2015 Ford Escape. They got me in quickly and did the job fast. They didn't try to sell me something I didn't come in for. Which is a huge plus.

Kathleen Houmes

Jul 11, 2016

I purchased an Escape while my husband was in the hospital for knee replacement. I was often distacted because of this with text messages regarding his welfare. The salesman and finance man were very patient with me, explaining details I didn't understand since I had never done this on my own before. They even answered questions for me after I bought the car when I called.

Daniel Bateman

Jul 10, 2016

Only place I buy my cars from great service good sales team

Kevin Willingham

Jul 9, 2016

An excellent experience. The staff made buying a car effortless and treated me with respect the entire time I was on the lot.

Richard Walters

Jul 9, 2016

They were very attentive to me and my car. Asked if they could do anything else for me while I was there. They were very fast and check items that I didn't think about.

Joseph Armour

Jul 8, 2016

Good customer service - they were flexible and offered to reduce price for a chipped corner of the lens cover

Courtney Lehmen

Jul 8, 2016

We bought a 2016 Ford Explorer from Pundmann Ford. Brian Peters, our sales associate was professional and great overall customer service from everyone at Pundmann!

John Stillman

Jul 7, 2016

I have a 2013 F-150 and had it in for service. Everything was done right and was helpful and courteous.

Tina Queen

Jul 7, 2016

As always, Pundmann Quick Lane did a great job servicing my vehicle!

Jeremiah

Jul 7, 2016

I am fairly pleased with the purchase of my 2010 Ford F150. The Staff was helpful, and no overbearing like the high pressure salesman at the last "stealership" (Bommarito) When this truck is on its last days, I will probably return. They have earned my business.

Kathryn Brown

Jul 5, 2016

I was so impressed by the service I received at Pundmann. They were very informative and friendly and I didn't feel any pressure at all. Best of all, I love my new car.

Jason Holmes

Jul 4, 2016

Well done. Ready for my trip to Cedar Rapids with confidence in my truck, safety, comfort and performance!

derry booth

Jul 4, 2016

I was in for an oil change and the oil change was completed as expected in a timely basis

Robert Hanna

Jul 4, 2016

Very nice. They did a great job. I wish my coupons worked.

Dennis Gregory

Jul 3, 2016

Escapeexcellentyeshad issues trying to answer these questions -couldn 't get the rating choices to come up easily.

Terry Vest

Jul 3, 2016

I was greeted promptly and very friendly. The salesman was very nice and helpful, and found me exactly what I was looking for and got me a great deal.

Kathleen A.

Jul 2, 2016

We have been going to Quick Lanes for years and would not go anywhere else. Fast, VERY friendly, and efficient. When I had to have 2 tires and rims replaced the young man waited until I could arrive after work for me to pick up my car even though it was after hours. GREAT place to do business with.

Steve Vago

Jul 2, 2016

Refilled my Freon for A/C. Recommended coming back in 7 days to check for leaks (dye put in too). Came back in 7 days...no leak found. I appreciated the follow-up on my problem.

Gregory Rose

Jul 2, 2016

I was welcomed as soon as I walked in, and my vehicle completed in the time frame promised. Everything went great!

Jeremy Fuka

Jul 1, 2016

My experience at the this dealer was very good. I purchased a used 2015 f 150 and am very happy with my truck. Everyone I dealt with there was very professional and polite. I will definitely do future business here. Keep up the good work guys !

David Lammert

Jul 1, 2016

The service was performed in a very acceptable time.

Russell Jarman

Jun 30, 2016

Thank you for everything.My entire household has now been taking our vehicles for pm services.Keep up the great work. I will say your up front customer service is WAY better than that at the main shop. I take any warranty work elsewhere, other dealers are happy to get work.

Richard Brooks

Jun 30, 2016

2012 Ford Escape. fast service. Vary clean ,facilities. keep informed about the work being done.

Jeff Strickland

Jun 30, 2016

Easy transaction. Thanks to Josh Vick and Bill Schmidt!

trv131

Jun 29, 2016

I walked in, was greeted promptly and friendly. I spoke with the salesman and he found exactly what I was looking for in his inventory. Four hours later I left with my new car, and with an even better deal than I received on my trade in when I bought it new in 2004.

Leonard Dressel

Jun 29, 2016

Excellent low pressure salesman. Obviously Eliot Star likes what he does and enjoys talking trucks and cars

Lisa Cassidy

Jun 28, 2016

Great sales associate, Andrew! Accommodating with my schedule!

Robert Pecoraro Jr

Jun 28, 2016

We are always treated with respect and care. Our service adviser showed care in how he spoke to us about our car.

Warren Dietrich

Jun 27, 2016

once I came to Pundmann for service, I have never looked anywhere else. Thank you!

Timothy Cronin

Jun 27, 2016

I had purchased a Pre-owned used 2008 Ford Fusion Sel 6 and have always had excellent service and been treaded with pilot and curtious service.

Sandra Carter

Jun 27, 2016

James was very helpful, and knowledgable. They entire experience was very smooth.

Kim Tscharner

Jun 27, 2016

Everything went as expected. Pundmann is always reliable and the staff is friendly.

Mark

Jun 25, 2016

Your staff is very professional and courteous every time I bring my vehicle in. They do a thorough job of keeping me informed on the condition of my vehicle and don't try to pressure me into doing additional costly unnecessary maintenance.

Paul Stoner

Jun 24, 2016

Very freindly and easy to work with will recommend to others

Darrell Martin

Jun 24, 2016

Friendly workers, did only what I asked. Gave the car a good check up and only replaced a filter plus oil change.

Cheryl Baptiste

Jun 24, 2016

I walked in on a Friday not sure what I wanted to do, I had purchased my currency vehicle (2004 mustang/ convertable) from Pudman Ford and was very happy with it, so I was not set on buying. While in the showroom I spotted a Ford Escape after looking at it with the help of a sales rep. Who was very patient with me, he pulled 3 different quotes to give me payment ideas andI left to sleep on it. As I left the building I decided to try the per owned lot, after looking around I FOUND IT! a per owned 2015 Ford Escape, beautiful, I left with plans to sleep on it, 30 min. later I was back test driving it, Saturday morning it was mine! I got over the convertable, adjusted and now I enjoying my new Baby!!!!

John Stillman

Jun 23, 2016

all was done that was to be done. the works with the oil change

Dale Westby

Jun 22, 2016

I had the 30,000 mile check up on my Taurus. Everyone was friendly and very courteous throughout.I have credit for a free oil change and about $26.00 but since I didn't mention that when I requested service, I have to wait until next time in order to use it. I would think that with the computerization we have today, that information could be brought up when my account is looked at and offered at that particular service schedule.Too many survey's I sent in the one from the window sticker. How many times do you have to be told that your service is excellent?

Gryfon Ketcherside

Jun 22, 2016

Hi! We brought our Escape in for an oil change and multi-point checkup. Once that was finished, the tech mentioned that our emissions inspection was coming up, and asked if we'd like them to do that as well... so we did, and saved a second appointment later. Thanks!

Daniel Schmidt

Jun 20, 2016

Very good Service.. on time repair no hidden charges..

Randy Sherrow

Jun 19, 2016

Don our salesman was GREAT this is the 2'nd car we bought through Don, a new 2012 focus, and a new 2015 Edge.we trust Don and Pudmann & Ford!!!Thank YouRandy & LindaSherrow???

Melvin Ayers

Jun 18, 2016

I got what I expected. GOOD SERVICE. I have been getting this kind of service for 44 yrs.

Robert Krug

Jun 18, 2016

The Service Department and your entire dealership staff is the reason why I do business with Pundmann Ford. The customer service at Pundmann Ford is outstanding, each and every visit!

Gayle Hodge

Jun 16, 2016

I was taken care of as soon as I came in. Josh took care of my car and was in and out reasonably.

John Henning

Jun 16, 2016

Quick and done to expectations Quick and done to expectations

Raymond Barker

Jun 16, 2016

I only come to Pundmann Ford for all my services for our vehicles. The staff in the service department takes care of all our needs. And the technicians have always done a great job.

Anthony Franke

Jun 15, 2016

Everyone at the dealership was very helpful and very polite!

Larry Traner

Jun 14, 2016

I was experiencing loud squeaking noises from the front and back and suspected the brakes due to the mileage so when I brought my F-150 in for service that was quickly confirmed, a front and rear break job solved all the problems and I am happy & satisfied.

Tim R.

Jun 13, 2016

Service staff are always great. Often getting it done early, always on estimate, and always being a "real" person, not a fakey smiling robot. Your service department has led to buy multiple cars from your organization in the past (despite horrible handling by the sales paperwork processing people). It's your service department that keeps us coming back.

Patricia Budrovich

Jun 13, 2016

As with any visit to Pundmann Ford, everything was great. The staff is always very helpful.

Gail Maggart

Jun 13, 2016

Always prompt,friendly,helpful and made to feel a valuable customer. Never a pressure to sell me something that I may not need for car.

Melvin Bonds Jr

Jun 13, 2016

Outstanding staff and service. Only service center where I'll take any of my vehicles. Only dealership that I purchase my vehicles from.

Loren Muench

Jun 13, 2016

I feel that the staff of the service department are helpful, friendly, and work to make sure I am satisfied.

David Hercules

Jun 10, 2016

My wife said that this was the best experience she had with any salesperson ever. She is hard to please so kudos to Mike and Pundmann Ford!

Furcin Georges

Jun 10, 2016

They have taken care of my 2010 F-150 in every way & more.

G.B.

Jun 9, 2016

Pundman is the only dealer I have found so far that wipes up the oil that drips on the rail after a change, preventing puddles in my driveway. Nice waiting room and friendly staff.

Michael Favier

Jun 8, 2016

The staff and service are always great, what I nice and friendly family you have. I will never go anywhere else unless I move out of the area. Long time customer.

Carol Crangle

Jun 8, 2016

My experience at Pundmann Ford is and always has been great. It's the reason I go back there when I need service or to buy a new car.

Donna Colbert

Jun 8, 2016

Great place to have vehicle serviced. Friendly and helpful staff. I will continue taking my car here for service.

Howard Logan

Jun 7, 2016

We bought a new Explorer Limited. Our salesperson, Gary Schmidt, was very helpful and went out of his way to help us get the vehicle that we wanted. The financing portion of the sales process was the easiest I have ever experienced and we are grateful for that. So far, the Explorer has been great and is a real head turner and our life long experience with various Fords leads me to believe that it will give us many years of great service.

Michael Leonard

Jun 7, 2016

We have been very happy with the purchase of our Ford Flex from Pundmann Ford and the service the dealership provides. We know that we can trust the people from Pundmann to help keep our car in tip top shape.

David Brown

Jun 7, 2016

i never have a problem with Pundman, i always get what i want done in a timely manor

Arthur Castile

Jun 7, 2016

I have purchased several cars from Pundmann Ford over many years and have always been pleased with the service department.

Ford2016

May 28, 2016

My husband and I always have a great experience at Pundmann Ford. They make buying a car fun and easy! We would definitely recommend this dealership to anyone needing to buy a car.

Rachel

May 27, 2016

We had a great experience at the dealership. No pressure, very easy going and knowledgeable salesman.

Larry Lawson

May 26, 2016

Effortless experience other than finding a convenient appt. time. No surprises...exactly how I like it.

Steven Isbell

May 25, 2016

They got my car in at the appointed time and we're finished within the time frame they estimated. They also prepared a quote for some work I need to do on my other vehicle.

Terry Moore

May 24, 2016

Shopped around for a lot of dealerships for a particular car,they had the right car at the right price and were a pleasure to deal with.

Guy Argent

May 23, 2016

I have purchased 3 used vehicles from Scott Milhous at Pundmann. Both Scott & Mike Becker in finance have always treated us professionally and with respect. I always leave feeling like it was a win-win deal, fair for us & the dealer.

mamajoodge

May 21, 2016

After a very poor experience with another Ford dealer, saw an ad for Pundmann and...the rest is history. Easy, honest, and pleasant car-buying experience. Wish I would've gone there first!

Kelli Hunt

May 16, 2016

Matt Muraski really went above and beyond helping me find the perfect car to suit my needs . They have given great customer service and just really been with me throughout this whole experience and made an experience that could be a tough one a very easy and pleasant one ? Don is also an amazing salesman that has been a huge help Thank you Pundmann for going above and beyond fir be and my family .

Alice Diehl

May 12, 2016

Took my SUV in to have the shift cable and linkage lever replaced. The Service Advisors are all friendly/professional and answered my questions. The time estimate for the repair was on mark. After I left, I had an issue where I could not get the out of Park. I called Stuart, the Service Advisor for assistance. He discussed the issue with Tom the mechanic who performed the service. Tom was leaving for the day and drove to where I was and helped to get my SUV out of Park. He explain the proper way to start & park my SUV. He took the time to let me write the process down. I have been focusing on what he explained to me. All is well. THANKS to Stuart and Tom!!!!!!

EM Zmuda

May 8, 2016

We recently purchased a 2010 Ford F150 from Josh at Pundmann Ford. Our experience was excellent. Josh was professional, courteous, and fair! We almost purchased a 2009 F150, that was not as nice, from a different dealership marked $2,000 more than what we paid at Pundmann. First time purchasing a vehicle from Pundmann and would highly recommend!

Mister T

May 5, 2016

Salesman james jones was very professional, and extremely helpful.

Brenda Hyde

Apr 28, 2016

I took my 02 Ford Ranger to Pundmann Ford for a safety inspection. My truck needed new windshield wipers, which I was informed. Other than that no issues. I was in and out. The guys there are very friendly. I have been taking my truck to Pundmann's for 30 plus years. I will not take my truck any where else!!

Dale Leigh

Apr 27, 2016

You can't ask for a better place to deal with always friendly and treat you like family a very nice experience every time ??????

James Jolliff

Apr 27, 2016

They made the process of buying a new car as painless as possible!!!

Todd Hoisington

Apr 26, 2016

When I came in for an oil change my salesman came out to meet me, even though I didn't tell him I was coming in. During our conversation standing at the trunk of my Fusion, he noticed the rear spoiler was just staring to come loose. He immediately told me that wasn't right and scheduled for me to get it back in with the body shop and repair it. Above and beyond.

Pcschneider99

Apr 17, 2016

Brian was recommended to me by a friend. I was having problems working with other local Ford dealer and looking at the Dodge trucks. Brian was the deciding factor for me purchasing my new 2016 Ford truck based on his knowledge and his finding out what I wanted. The whole sales team treated me great. This is what a buying experience should be like.

Brian Crowder

Apr 4, 2016

Great buying experience. Fast and easy. The dealer was not pushy and if he wasn't able to get me something, I was pointed in the right direction. Only negative I have is I asked for the backup camera to be fixed since it had condensation in the lens and it was fixed properly or they were not able to fix it properly without replacement. It's a used vehicle so it's not going to be perfect.

TLM

Mar 29, 2016

Quick and easy we bought the car 30 minutes after the test drive for the price I wanted thank you. I will buy from Mike at Pundman Ford again .

Alyssa Drew

Mar 21, 2016

2016 Ford Escape titanium Staff was very friendly and informative thank you

Bruce Gardner

Mar 21, 2016

Preowned 2009 Flex. Everyone was great. Sales and service.

Harold Bliggenstorfer

Mar 21, 2016

As always, I was happy with the quality service, friendliness, and professionalism I experience at Pundmann Ford. I also appreciate the program where points are stored in my account that can be used for free oil changes ar other services. It is an incentive to keep me coming back and to have all of my services performed at my dealership. In years past, I would have been more likely to do some things, like purchase new tires, at other locations on a sale. But the connections I have made at Pundmann Ford, staring at he service desk with Dale Brown all the way up to Rick Pundmann, make me feel like family and gives me the assurance I am being treated fairly and valued as a customer...a repeat, I will purchase only a Pundmann Ford, customer. I believe I am valued by those at all levels at Pundmann Ford...my hometown Ford Dealership.

Frank May

Mar 21, 2016

John Schottenhaml took great care of me on my recent service.

Andrew Gremaud

Mar 21, 2016

You were very friendly. There was no pressure into buying a car which I do not like being pressured. Were also quick about getting the process done with what it all details. I bought a used Ford Fusion which iv happy with. Thanks!

Barbara Bott

Mar 21, 2016

When I bought my 2014 Focus I was treated very well. Each time I came in with questions I was treated very courteously and assured about my concerns. I have used Pundman a number of time and have never been disappointed.

Raymond Ross

Mar 21, 2016

Been a customer for many years. Always good, honest service.

Dale Owens

Mar 21, 2016

Great service. I was kept informed of service progress, any problems, and given a choice of options. Fast job and well done.

Steven Schinzing

Mar 21, 2016

2014 F150 Crew Cab 4 X 4Service was good and the Staff was very helpful.

Sharon Wetter

Mar 21, 2016

I dropped my new Ford Explorer off to have the protective coating put on the inside and outside. Everyone I saw greeted me with "Good Morning" and a smile. Steve gave me a car to drive back to work, which is about a mile from the dealership. When my car was finished, Steve brought my car back to me and took the other car back. Who could ask for more!!

Brett Nolle

Mar 21, 2016

Great service, very friendly and easy to work with. Would highly recommend them to anyone looking for a new vehicle.

Dale Leigh

Mar 20, 2016

I've been buying from their for years and WILL NOT go anywhere else you can't ask for a better experience every time you go there!!!!!!!!??

Ronald Kloppenburg

Mar 20, 2016

Pundmann Ford's motto is: Pundmann People Care-I totally saw that!

Elaine Alton

Mar 20, 2016

We were very happy with the help from the salesman and his effort on follow up to our purchase.

Dale Leigh

Mar 19, 2016

The Pundmann family always make you feel as you're one of there team such a great place for buying !!! Won't go anywhere else!!! And always will send family and friends there so they can experience the Pundmann way !!!!! ( Great Job to them all ) ???

magyar4

Feb 12, 2016

I had avoided Pundmann Ford like the plague for many years. I had a very bad experience with them many years ago. But, after reading many reviews, I thought I would give it a try. Everything in the process went well, including the amount of time it took to complete the deal.

Delvin Deem

Jan 5, 2016

Used my free oil change and they then added the synthetic supplement at no charge. I appreciated what they did.Thank you.

Raymond Runge Jr

Jan 3, 2016

Your guys are so curious and polite love coming to your service department! Keep up the good work!!?

Randy Johnson

Dec 31, 2015

Staff was friendly and there have been no issues with the car since the work was completed.Thanks again.

Melaney Moss

Dec 29, 2015

friendly, courteous. was busy but apologized for keeping me waiting, even though I felt the amount of time taken was well within an acceptable range. the young man went out of his way to make me feel "important" to him and to Pundmann.

Michael Tessereau

Dec 24, 2015

I worked with Dale in used cars.He was able to find me just what I was looking for at a fair price. A 2013 F150 with low miles. Pundmann provided 5 star service after the sale with there great service department.

Dale Westby

Dec 22, 2015

I took my car in at the scheduled time and they were ready to begin working on it, so I waited about 25 minutes and they completed the service work and I was on my way. I had planned for my wife to pick me up so I wouldn't have to wait, but they were ready and performed quickly and efficiently so it saved my wife a trip to pick me up.

Raymond Ross

Dec 22, 2015

My vehicle , a 2010 Expedition, left me stranded in a parking lot early Friday afternoon with a dead battery. I was able to get a jump start and drove immediately to Pundmanns. They took me right in with the service rep being careful to get full and accurate details of my situation. I was expecting to leave my vehicle for several days before repairs could be done but to my surprise they got it right in, fixed my issue, did a couple of other service issues that were pending, and had it ready for pickup that evening. I have always had my vehicle serviced at Pundmanns and have always had good service. This experience was exceptional and greatly appreciated

Jean Borcherding

Dec 22, 2015

2006 freestyle. Checkup on battery and starting failure..staff Tom was helpful. Short wait time

Robert Duncan

Dec 21, 2015

the service was great. had a recall on the gas tank on our edge, they did that, oil change and filter, rotated tires and fixed a problem with the windshield washer fluid not coming out on the driver's side.great service at pundman ford.

Brenda Ferber

Dec 20, 2015

I love the service I receive at Pundmann. My Dad has been going to Pundmann for over 40 years and I will continue the tradition.

Danielle

Dec 20, 2015

I have been a long time customer and will continue to be.

Dale Owens

Dec 15, 2015

Service Rep was excellent. He went above and beyond to help me. Great price on tires and breaks and recommended a front end alignment because tires were wearing unevenly. Mechanics were great. Work was done fast and efficiently. No problems.

Frank May

Dec 8, 2015

John Schottenhaml did a great job coordinating the rim repair and tire replacement.

Rita Nelson

Dec 8, 2015

The staff was friendly and helpful in accommodating the needs of my vehicle and when it came to paying the bill, my rewards were used to even lessen that too!

Steve & Cody

Dec 7, 2015

My wife had an accident in her 2012 explorer which totaled it. She was hit head on at highway speeds. Unbelievably she and our toddler walked away from this accident. Ford should be extremely proud of the safe vehicle they build. We came to Pundmann Ford to buy another Ford explorer and chose to order a 2016 Ford explorer. Branden officer was absolutely amazing to deal with through the whole process. We got to meet and deal with the Sales Manager, John Foley and also Lauren in finance. Everyone made this process warm, friendly and they were very concerned with my family and glad they were ok. This place is honest, professional, and go above and beyond to make sure your experience is genuinely exceptional in every way. We highly recommend them to everyone.

Rickey Stahlman

Dec 5, 2015

The service department was extremely helpful and professional with regard to my recent service appointment. Everything was handled in a timely manner and all issue were addressed as promised.

Emily Smith

Dec 3, 2015

I purchased a 2016 Escape SE. My parents and I worked with Eliot Starr. He was fantastic in helping me find a great car within my budget. I would recommend to everyone that I know that is looking for a new car to go to Pundmann and work with Eliot because he will work with you endlessly to find the perfect deal.

Gina Walsh

Dec 3, 2015

I bought my 2015 Ford Focus Hatchback from Wil Mozee and had a great buying experience with the purchase and my new car. I enjoy driving this car and the savings on mileage. Pundman Ford is really a great experience for anyone.

Robert Schultz

Dec 2, 2015

Great service department, great sales staff.Changing the subject -- FORD NEEDS TO BUILD A TRUCK TO COMPETE WITH THE CHEVY COLORADO !!!!!!DO IT NOW AND CALL IT THE FORD F-100 RANGER, THEN THE F SERIES PICKUPS WILL REALLY OUTSELL EVERYBODY.

Ronald Abernathy

Dec 1, 2015

everyone was very helpful and professional. Facility very clean. It would be nice if their would be donuts with the coffee in the morning.

Larry Traner

Dec 1, 2015

I have had my 2012 F-150 for almost 4 years now. I have not experienced any major problems, and the service at Pundmann Ford has always been top notch.

Mario Ceron Morales

Nov 30, 2015

great service and customer attention thanks, Mario Ceron

David Helton

Nov 30, 2015

the appointment went smoothly, all work was professionally performed.

Paul Helvey

Nov 28, 2015

fast and efficient very well pleased with service department

Margaret Wiggins

Nov 27, 2015

I am still waiting to hear if my clutch for my Fiesta has come and hope it will be soon.

Suellen Cedergreen

Nov 26, 2015

I had an appointment for service. The car was taken promptly and returned promptly. I had a concern about a portion of my car and the service advisor listened and checked the issue. I was very satisfied.

Michael O'Brien

Nov 26, 2015

The staff keeps you informed about your repair so that there is no hidden cost at the end. Great customer service.

Angie Zumwalt

Nov 26, 2015

Fast friendly and finished my car ahead of schedule

Larry Briggs

Nov 23, 2015

Had to return for a light fixture due to the service department forgetting to replace at the time of the first service visit.Bob apologized and made sure the return visit was quick.Thank you Larry E Briggs

Gary Mckiddy

Nov 20, 2015

Staff was very helpful. Service done quickly and efficiently.

Adam Stone

Nov 20, 2015

I am a frequent customer with my work truck, so the guys see me a lot. I recently purchased a 2010 f-150 ( personal truck ) in July 2015 and started having issues (misfire) so I opted to bring it back where I purchased it. The truck was sold as is no warranty due to having 100,000 miles, so I knew I was responsible for the repairs. I originally misunderstood when I was told at the point of sale, the shop goes thru the trucks, making them ready for sale. This in my mind, was a tuneup that would consist of spark plugs. I was wrong, guess i need to ask more questions. I am always treated in a awesome professional manner by the service guys, and this time is no different than any other time. I was immediately taken in for service, minimal wait and given a slight discount for the repairs. Overall I give the service guys 10/10 stars. Purchasing a used vehicle may be a different story.

David Lammert

Nov 16, 2015

I am very pleased with the service I received for the repair of a flat tire on my 2011 Escape at Quick Lane.

Robert Pecoraro Jr

Nov 13, 2015

Every time we take our vehicles to Pundmann for service we are known by name, the service advisors make sure we know our business is much appreciated, and the work is excellent.We will not buy a car, buy tires, or get service anywhere else. We bought 3 brand new vehicles in 22 months. We love our Fords, love the service we receive from people who care, and we love Pundmann Ford.

Steve Bockstruck

Nov 12, 2015

Dan, who books the appointments, is an exceptional employee. He is always very efficient and courteous. My thanks to him for always providing such outstanding service, and for a job well done!

Kathy Cardona

Nov 11, 2015

My oil change was fast and free, can't do better than that. I was asked about rotating tires, but not unduly pressured.

Scott Seeley

Nov 11, 2015

I went in for just the Works but was informed that front brakes needed attention. Asked if it would be possible to take care of at the time and they made it work. I always leave feeling confident that the repairs are not only necessary but are done correctly

Frederick Schafer

Nov 9, 2015

Booking service appointment was easy...service advisor was cordial and helpful...service work was completed as requested and on time.

Melba Thompson

Nov 9, 2015

Everyone in the service department is very nice, helpful, and friendly. I have never had a bad experience when i've taken my car in for service.

Dale Westby

Nov 9, 2015

Everyone was very helpful and kind. My only disappointment was that it was supposed to be in the shop for two days and it took four. The work was perfect.

Noah Ellison

Nov 9, 2015

The service was good. I do think your pricing is very fair. However I think it takes a little long to get just an oil change, and the time frame being the point at which they move your vehicle to a rack to the time they move it to the parking lot. About an hour.

Eve Fletcher

Nov 8, 2015

The staff, as always, is knowledgeable and helpful.

Randal Geist

Nov 3, 2015

They were helpful and courteous as usual. Their service is great and the prices are very competitive.

Daniel Jung

Nov 3, 2015

Have been bringing my Escape to Pundmann since purchased in 2010. Have not had any problems or complaints. Have found service staff very courteous and helpful. Would and have recommended Pundmann to anyone looking for a Ford product.

Richard Wright

Oct 31, 2015

We have recently moved to a small town about 200 miles from St Louis. Shortly after moving there we had a major breakdown with our 2013 ford focus. Being so far from Pundman we had to have the car serviced at a local Ford dealer. the dealer satisfactory repaired the car but not in the time frame he promised. It became evident after our experience how much more professional in quality, management,and appearance that Pundman Ford service was. of course we already knew all this as we have dealt with them for over 35 years. We now know all dealers are not equal

Burl Rongey

Oct 31, 2015

You all do good work and have a nice clean shop but I am tired of these surveys.

Angela Patton

Oct 31, 2015

My vehicle was serviced in a timely manner. The staff went above and beyond in the customer service department. They were knowledgeable and kept me informed during the process.

Stephen Nixon

Oct 30, 2015

The staff was helpful & courteous. They performed the service work needed in a timely fashion. They also brought to my attention the service interval was due on my tires and got me two quotes on tires.

James Vineyard

Oct 27, 2015

Great service and fair prices for work and parts. Only complaint is that the appointment intervals are often weeks out.

Deanna Miller

Oct 27, 2015

My mom was visiting from out of town and before heading back on the road you were kind enough to check out a simple problem by squeezing her in late on a Friday afternoon.

Mario Ceron Morales

Oct 26, 2015

thanks for your great service ! your guide about service recomendation 115,000 miles was very helpful

Longtime Customer

Oct 26, 2015

Took my wife's car(Freestyle) in for routine oil change/tire rotation and to have it inspected. The staff was courteous, as usual, and they were able to get our car in and finished while we were out having dinner. While I am sure that some folks have had their issues here, as they do elsewhere, I have yet to encounter any issues with Pundmann Ford that haven't been easily taken care of.

Alice

Oct 25, 2015

Service was completed on time and staff were very professional and answered my questions.

Calvin Biegener

Oct 22, 2015

The service department is always courteous and attentive to my needs. I have been a customer for over 20 years and have no need to look elsewhere for my maintenance needs.

Douglas Messner

Oct 20, 2015

Was not pushed into buying a vehicle or a vehicle I didn't want. Very happy with salesman and overall buying experience.

William Bowen

Oct 19, 2015

Made buying and serviceing our vehicle very easy with qualified staff.

William Howle

Oct 17, 2015

We purchased a 2014 Expedition. Thanks to our salesman Don Tunze!

Laura Sontheimer

Oct 14, 2015

I am not very happy with Pundmann or the Ford Corporation. We have a 2012 Focus that has been nothing but problems since we bought it. Given the fact that it was our second purchase from Pundmann, I believe they could have informed us of the problems this particular model was having. It is very frustrating to say they least! How can I effectively rate Customer Service when they can not fix my problem. The Buying Process speaks for itself, Pundmann failed us as REPEAT CUSTOMERS. Quality of Repairs - What Repair??? And to think we are lifelong Ford Owners - Wow, what can I say!!

Kelli Ello

Oct 14, 2015

Rich in Service was great & took excellent care of us.

Ty Bingaman

Oct 12, 2015

I waited several months for Ford to offer 0% financing for 60 months on the Explorer. When they finally did I went in and talked to Don Tunzy and he treated me very well and I got the Explorer for less than I thought I would.

Kurt Koenigsfeld

Oct 8, 2015

I bought my Escape at a different ford dealer and took it there for service for about a year. They just didn't measure up to the amazing service that you get at Pundmann...so I'm back and promise to stay!!

Catherine Luhring

Sep 25, 2015

They explained how to pull into the new service entrance and how it works so I know what to do next time I come in. Everyone was friendly and I enjoyed the new waiting room.

David & Marsha Holtgrefe

Sep 24, 2015

The entire service experience went good and lived up to expectation.

Alice Diehl

Sep 18, 2015

Oil change & tire rotation via the Ford Works coupon. Professional team at Pundmann Ford.

Danny Schultz

Sep 17, 2015

2010 F 150 One problem with step was supposed to have been fixed but wasn't. Called on Sep't 16'th and and was given a date of the 28'th before I can come in.If your service department is 8 days behind it should be looked at. Meanwhile I don't have a step to get into the truck.It is the Platinum and has the step that opens with the door opening.

Paul Helvey

Sep 14, 2015

I purchased a 2015 Ford F150 from Wilbur Nozee the service was excellent, I feel Will did everything he could to make the deal happen. He has been one of the most pleasant salesperson I have worked with. He was very receptive to my needs he provide serval finance options to reach the payment level I needed.Paul Helvey

Robert Duncan

Sep 14, 2015

was looking for a ford edge,tom merrell was servicing one that the owner traded in on a new escape, called me and told us to look at it. we did, liked it and talked to Elliot star and bought it.also got the extended warranty on the car.nice car fair price. good people.was happy, sent my daughter and son in law to you, and they bought a new mustang.

George Bathe

Sep 11, 2015

I received excellent service from Pundmann so far. The only issue I have is with Ford Motor Co.for not informing the dealer that it would take 20 weeks (5 Months) to deliver a vehicle. I was told 6-8 weeks for delivery by the Dealer, then Ford came back and said it could take 10-12 weeks.But it took 20 weeks,and I think Ford should have put out some sort of bulletin explain[ng why the long delay.Just frustrated,George

Roberta Mannucci

Sep 10, 2015

Mike salesman very professional, even called me after the purchase to wish me a happy birthday!! Eighth vehicle we have purchased from Pundman and are very satisfied.

Miriam Roche

Sep 8, 2015

Service personnel were very nice and even submitted rebate information for me. The work I had done was completed sooner than expected and that was great!

Jerry Reese

Sep 7, 2015

I have had several vehicles repaired by Pudmann Body Shop. I have found their work to be above the best. They have always been timely in the repairs and the vehicle is in perfect shape when it is returned. I have recommended their service to several different people and they as well as myself have been very pleased tieh their work. I will always continue to use their services and recommend anyone who has an accident to do so also. The staff, espceiall, Barbara, are the best.

Michael Indelicato

Aug 26, 2015

Very helpful and good performance, will return with my other car

Deborah Dukes-baker

Aug 24, 2015

I was impressed the way Mr. Jones came right in and started working with us. He got the car out and had us test drive it and when we returned, he did not pressure us. Upon telling him we wanted the car, he handled the paperwork and had us ready to see the finance manager. Finishing with him, our car was ready to go.

Scott Smalley

Aug 24, 2015

F150, oil change, great service.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Leslie Wiss

Aug 22, 2015

You all seemed to do a great job. Let me have a vehicle while it was being cleaned.

Sara Sara J Ruprecht Rev Living

Aug 21, 2015

Dale Brown and his team did what was promised and expected of the Ford Motor Company by trying to stretch the carpet near the gas pedal to cover the exposed insulation. The work was done efficiently and in the time allotted.

Gary Haydon

Aug 19, 2015

Our salesman was very personable, not all pushy, which is a deal breaker for me. Finance person was knowledgeable as well as personable.

Virgil Mcbride

Aug 19, 2015

We purchased a 2008 Ford Expedition in 5/2015 from Pundmann Ford. In 8/2015 one of the tires came in contact with a nail. We took the tire to a local tire dealership to have the tire repaired/replaced. We had purchased an extended tire warranty and explained that to the tire store. The tire place had our tire for over a week and bottom line didn't replace or repair the tire. I called the service department and the extended warranty division of Pundmann, explained my frustration and they immediately said bring the tire and the vehicle to us we will take care of you. They did just that..they took care of us. We had to leave our vehicle overnight only because there was a malfunction with their equipment. They gave us a loaner car to use while our vehicle was being worked on. The next day we picked up our vehicle.... with 2 brand new tires on the vehicle. Rich and the entire service department are the best. They went out of their way to help us.

John Teall

Aug 18, 2015

Very professional service department. Treated with respect when you drive in and they explained the work that was going to be done on my truck and will be back to this dealership and will highly recommend to my friends'

Thomas Kasper

Aug 17, 2015

Very helpful. We have dealt with this dealership for many years. Loyalty works both ways-we feel valued.

Zachary Kennett

Aug 17, 2015

Took the car in for a slight recall and a bad tire pressure sensor. They got it in and working on it at nearly the beginning of the work day when my appointment was at 1:30pm. Great work and a speedy service.

Pat Poindexter

Aug 17, 2015

I'm always treated well at Pundmann's. This Focus I have now is the best car I've ever owned.I've been buying cars from Pundmann's for very many years.I know they will stand behind any repairs made.

chris brown

Aug 17, 2015

GUys were very helpful and did wonderful job!!! They helped me park car and check in car and were prompt on repairs

Al Kuhn

Aug 15, 2015

pleasant experience. super nice waiting area.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Rita Nelson

Aug 14, 2015

My 'check engine' light came on so I quickly drove my vehicle to the Service Center for evaluation. The problem was determined quickly, the part was in-stock, so my vehicle was ready for me in less than an hour!

David Helton

Aug 11, 2015

great service, great facility to wait for car. Much nicer than other dealerships i have been to.

Margaret Stonum

Aug 5, 2015

Steve was extremely helpful through the whole purchasing process which was almost a month long! He was interested in what I was looking for and not just what was available on their lot. Although I did decide to purchase an auto off the lot, Steve worked toward finding me exactly what I was looking for. I love my new Taurus Limited. It has so many "bells and whistles" that Steve has offered me a refresher course on the options when I'm ready!

William Roundcount

Aug 5, 2015

I purchased a 2015 Fusion. The salesman (Gary) that I worked with at Pundmann was excellent. He took a lot of time showing me the car's instrumentation and also give me a tour of the service department.

Susan

Aug 3, 2015

Dale and Andrew were great. Dale handled the test drives, helping us get the car independently checked when our regular mechanic became unavailable and all the sales details and Andrew kept our attention on this great car as we looked at so many cars over that week. Even with Pundmann being over an hour from where we live, it was worth the drive and time.

Courtney Corse

Jul 31, 2015

We purchased our Mariner there and the sales staff was the wonderful!!

Timothy Flint

Jul 30, 2015

The process went smooth and fairly quick. There was a slight blemish in the paint and the problem was fixed quickly and to my approval.

Loyd Spurgeon

Jul 29, 2015

Replaced motor in drivers seat of our F150. Work was completed and the seat works.

Jamie Lingle

Jul 29, 2015

2015 ford explorer, service was great and got me the car I wanted. Very friendly and helpful

Ralph Bruns

Jul 29, 2015

Great fast service. Your representaties are very professional.

Laura Brown

Jul 29, 2015

I bought a previously owned Honda Accord, the service was great and the staff was very friendly and very helpful. I would definitely recommend pudmann ford and would purchase another vehicle from them.

SR

Jul 28, 2015

Super prompt and courteous. Service will bring me back to buy cars. Buying cars brings me back for service. Always satisfied.

Robert Schultz

Jul 24, 2015

Wonderful service, thank you very much !!!!!!!!!!!!!!!!!!

Vernon Schlemmer

Jul 24, 2015

Ford Edge. Service with the salesman, Scott was great. Very knowledgeable about product line and features.very good in closing our deal ang paperwork. Pleasant experience. Few items wrong with vehicle. But hopefully it will be addressed with service appointment.

Barbara Hager

Jul 22, 2015

I've always had a pleasant experience when I bring in my car for service.

Kelly Van Pelt

Jul 21, 2015

Pundmann Ford is a fantastic place to purchase a new/pre-owned vehicle. Everybody is friendly and very helpful. Wilbur Mozee sold me my car and I couldn't be anymore happier with the results of purchasing my Ford Focus. Wilbur is very polite, very knowledgeable, and very helpful. He walked me threw all the steps into purchasing my car as well as the business office. All my questions were answered. Love this place!

John Teall

Jul 21, 2015

Most professional service department I have been to.

Neal Fix

Jul 21, 2015

Pleased with serviceWill return for further service

Stephen Hudzinski

Jul 19, 2015

Brought my wife's 2010 Mustang in several months ago for a rattle in the suspension. Rear stabilizer bushings were replaced. Was noted that vehicle needed a brake job which I proceeded to complete. Driver still complaining of a rattle underneath while driving. Made a second appointment and the service personnel determined that the front stabilizer bushings were also bad and replaced. No charge to me. My wife picked up the vehicle, drove about 4 miles and got a flat tire. We purchased the tires thru Pundmann on short notice via e-mail correspondence last year. I made a phone call inquiring about road hazard/ tire repair. Removed flat tire, delivered to dealership less than an hour before closing. They repaired in 20 minutes at no charge to me. Everyone in your organization goes above and beyond for the customer.Thanks again to everyone that was involved.

Susan Adams

Jul 18, 2015

Pundmann is the only place I will take my Expedition!!

Keith Ello

Jul 17, 2015

I had a bent wheel and the dealer had the parts ordered and the wheel replaced within 48 hours. The staff was extremely helpful and kind.

Michael Minnix

Jul 14, 2015

i bought a 2015 fusion, the staff was very helpful along with the service

Judith Kelly

Jul 13, 2015

We have had a terrific experience with our Flex. Our neighbors all enjoy riding in it and we receive many compliments. The service we receive from our dealer is terrific.

Charles Lemond

Jul 13, 2015

Pundmann has a new facility which makes waiting for your vehicle more comfortable. While nice, this is not a deal breaker for me. Their people make the difference.

Anthony Hurt

Jul 12, 2015

The staff was friendly when I purchased my 2010 F 150 Lariat. I would recommend friends band family to purchase from this dealership. I would like the service department to be more friendly like the sales department.

Kathy Shelton

Jul 12, 2015

Great job did Internet sales great sales person bill great service oil change and recall

Dennis Pimmel

Jul 12, 2015

Always have my vehicles serviced at Pundmann for last 10,years. Staff and technicians are friendly and efficient. Would recommend anytime!

David Stewart

Jul 12, 2015

The staff is always friendly and helpful. I had my tires replaced at Pundmann and three of the new tires were defective and they did not question me, only solved the problems.

James Mumma

Jul 12, 2015

You're service dept people are always very helpful and knowledgable and make the hassle of getting a vehicle. Serviced quite delightful. You're service writer jb is the best!!!!!

Jeff Lerner

Jul 11, 2015

A trusted dealership to get service. I would like cookies while I wait to go along with the coffee, thanks, Jeff

Ronnie Dotson

Jul 11, 2015

Excellent as always John Schottenhaml is a asset to your service dept

Trudy Panhorst

Jul 11, 2015

The guys at the service desks are always very nice. They handle each situation perfectly!

Larry Traner

Jul 11, 2015

service was courteous informative and fast as always

Marianne Quinn

Jul 9, 2015

Always a good experience, whether making an appointment, speaking with a rep or at the cashier window!

Matthew Malone

Jul 8, 2015

Great job. 1st time to the Pundmann Quick Service. Associate was very helpful, got me quick and out for AC refrigerant update that had not been done since I bought truck. Much colder now. Will be bringing truck there for oil changes now.

Mattie Newtall

Jul 8, 2015

Courteous and prompt service from scheduler and service advisors.

Anthony Tatum

Jul 8, 2015

I own a 2013 gt mustang. I went I for an oil change the staff was helpful about what oil should I use and I was in and out on under 40 minutes

Steven Gilkey

Jul 7, 2015

I have older vehicles serviced at Pundmann Ford. They always do great work. I bought a new vehicle in June. Our sales rep Brian Peters was great. Friendly and patient, made sure all our questions were answered. Bill Schmidt handled finance for us. He was a pleasure to work with.

Teresa Snow Allen

Jul 7, 2015

service was very quick and complete.employees very friendly and helpful.

Jim Turbeville

Jul 7, 2015

I only had routine maintenance - service was very professional. Paid for oil change and tire rotation - thought I had a free oil change coming...

Carol Fitzmaurice

Jul 7, 2015

Everyone was pleasant. The problem was with the transmission, a factory issue with my 2012 Focus. I have two letters that assured me that the warranty has been extended for mostly the life of the car. The fix seems to have worked. The jerking when pulling out in low gear has stopped. PS: I love the color of my car! The aqua (last year they made it). Just FYI.

William Macy

Jun 30, 2015

Don't know which car this survey is for because we've had all three cars in this month for service. However, the service was great on all of them and the people are awesome as always. Couldn't be happier with Pundmann Ford and wouldn't go anywhere else. Whenever buying cars and their service comes up in conversation, we always recommend Pundmann Ford.

Agatha Webb

Jun 22, 2015

the service was great.. The staff was very helpful

Kenneth Sanders

Jun 21, 2015

salesman josh vick was extremely helpful,and professional,hope to do business with him again . finance mike becker was helpful and informative .

Warren Dietrich

Jun 19, 2015

Pundmann is the only place I take my Crown Vic. for any service!!

Gary Gust

Jun 19, 2015

The salesman I was dealing with online for the 2009 Taurus wasn't available, another salesman stepped in, him and the gentleman from financial services both did a great job.

Thomas Rudd

Jun 19, 2015

The service was fast and courteous. The waiting area is nice and conducive to working online while waiting.

Sara Hanson

Jun 19, 2015

The experience was good. Not real impressed with salesman, reminded me of a used car salesman. We had issues with the paperwork at the license bureau. Used car service manager was great, very accommodating. Found out the radio had a cd stuck in it - we removed the radio from our old car & Matt got the old radio programmed for us & got my daughter a rental car for the day. The car was also making a noise on the test drive, they took it to the shop & fixed the problem, before we picked up the car. I had to call to find out what the noise was, never heard from the salesman, Don. As a matter of fact, he wasn't there when we picked up the car.

Janet Heitzig

Jun 18, 2015

There are several dealers between where I live and Pundman Ford, but they have my trust from the point of sale of the vehicle 5 years ago to maintenance of the vehicle. I drive out of my way to have them service my vehicle.

Dale Westby

Jun 17, 2015

I have always had great service at Pundmann Ford. This was simply a recall on the door handles. They said it would take about an hour and I was gone in about 45 minutes. Great work.

John Prose

Jun 16, 2015

2011 Ford Escape: Staff bent over backwards to help. Also gave a detailed estimate at my request for 4 new tires. Comfortable waiting area. Staff came and informed me car is ready. That always gives me a sense of relief and comfort as well. I also mentioned to the staff I always bring our car to Pundmann Ford in St. Charles, MO because of the service and excellent support. I will buy my next car or truck at Pundmann Ford. My oldest son Tim has a Ford Truck. It is his second Pundmann vehicle. Thanks for the best service from any dealership we ever received. John Prose

Adam Stone

Jun 15, 2015

Don the salesman was super nice and not over assertive (pushy) like a lot of dealerships I visited. Other dealerships immediately inquired about credit scores before even looking at the equipment. This is none of their business, thanks again Pundmann for being professional. I would of liked as brief warranty with the vehicle, is my only concern.

Phillip Johnson

Jun 15, 2015

Even though I had a long wait they made it comfortable and kept me advise on status of car.

Scott Seeley

Jun 15, 2015

Service writer was very thorough in making sure I had everything done that i wanted and for the best price and applied any rebates etc. I always know that work is done right and with care.

Bob

Jun 13, 2015

I went to get my oil changed and tires rotated, as always. I get a good deal and good service.

Virgil Mcbride

Jun 10, 2015

We purchased a 2009 Expedition. The service by the salesman and finance staff went beyond what we were expecting. The entire staff was very friendly, polite and helpful. We are extremely pleased with our new purchase.

Barbara Dennis

Jun 9, 2015

The wait time to get the oil changed and inspection was great. In and out in less than an hour.

Mark Cahill

Jun 5, 2015

I have my Ford Focus serviced at Pundmann on a regular basis and the staff always does an excellent job for me.

George Phillips

Jun 2, 2015

Service is what brings us back to Pundmann. We just wished that Ford would bring back the real cars like the V8 Crown Vic. Even the V6 trucks are disappointing. We like the dealer, but not sure about the products offered.

Jeffrey Hunn

May 31, 2015

We traded our car in for a 2010 Ford Fusion. Wilbur, our car salesman, was very nice, not pushy and very knowledgeable about the vehicle. It was a great experience.

Garrett Bussing

May 29, 2015

Jim Johnson did an excellent job finding the vehicle that my son had in mind. Loren did a great job explaining the financial end and getting us through the paperwork. Thanks again.Garrett Bussing/Linda Gilbert

Toni Dunn

May 27, 2015

everyone I dealt with was knowledgeable and professional.they were helpful and pleasant to work with.

Kenneth Bradford

May 25, 2015

Pundmann Ford is an exceptional dealership. My name is David and last year for my sixteenth birthday, my parents bought me a 2007 Mazda Cx-7. I absolutely love this car because it has a 2.3L 4-cylinder with a turbo, heated leather seats, a sunroof, Bose premium sound system, and much more. There's only good things to be said about this wonderful dealership. Mr. Wilbur L. Mozee sold us my first vehicle and he along with the Pundmann crew helped my family and I feel confident in our purchase, as well as appreciated for our business. I highly recommend you to give Pundmann Ford a visit if you want an exceptional car for a reasonable price!

Matthew Malone

May 22, 2015

They kept me in form every step of the way and they gave me options on if i wanted the work done and they got it done all in one day. Great job.

James Zingg

May 20, 2015

In and out quickly with a good job Dealer is good to work from a sales and service standpoint

Susan Farel

May 20, 2015

Everyone was pleasant and helpful. Process was smooth.

Jean Borcherding

May 19, 2015

I had my car towed to Ford because it would not start. Staff was very busy and said it would probably be into the next week before they could get to it as they were booked up completely but they got to it and less than 24hours I had my car back....great service.

Stang02

May 19, 2015

From the minute you walk in it brings you back to an 80s dealership with no customers and the staff watching TV. Then when it came time to talk trade in the goof ball salesman asked what our interest rate was...which we obviously didn't know without them finding us a lender. Then somehow the price went up $2500 plus $300 for a end of a straw size paint chip on the bumper. So I showed him an instant offer $1750 more than they offered and his exact words were "then go somewhere else and get that" so we said are you "serious" & left. Well they never gave me my keys back so I ran in to get them and the man "Dale" through them at me from near 30ft hitting me in the upper chest. I picked them up and replied don't worry I'll be sure to promote your business, which was a dump hole. So were pulling out and another guy comes out and begins to basically start a fight with me in which he insinuated I was a xxxxxxxxxx and had no education. I wouldn't take a free car from this dealership if I was offered, it was the worst experience we've e ever had and we've had bad experiences. Just know that their prices are not their prices and there is minimal financial intelligence with there.employees. And throughout the whole ordeal they just kept telling us to go some where else.over less than $2000. DO NOT WASTE YOUR TIME OF DAY WITH THESE PEOPLE.

Bernice Street

May 17, 2015

I traded in my 2012 focus hatchback and purchased a 2015 escape. My husband had had an excellent experience with Bill of Pundmann in January and told me to go there first. I'd previously gome through Lou Fusz in Chesterfield. Scott Milhouse (sales) and Mike (finance) couldn't have been more accommodating. They didn't pressure me in any way; they simply provided me all the information needed to make a solid decision. Scott went out of his way to make sure I received all available incentives I was due. Thank you Scott, Mike and Pundmann!

Allen Benton

May 15, 2015

I am seldom disappointed when Pundmann services our 2011 Flex or our 2001 Mustang. We are so completely satisfied that we would not consider any other source for service to our Fords.

Angela Patton

May 14, 2015

My vehicle was in for a routine oil change. I was able to obtain an appointment within a short period of time and my vehicle was ready when promised.

Will Hodgen

May 12, 2015

Service was great on my 2002 Tbird. He also explained how to better winterize it and also my cart.

James Cody

May 12, 2015

The Service Dept was very nice and helpful. The facility is very clean and nice. I have had a few problems with the vehicle and have had to take it in a few times, but they have always treated me nice and took care of what was wrong.

Mark Nelson

May 12, 2015

We purchased a used Ford 150 for our business and the sales staff and finance department were extremely helpful!! They went the extra mile to make sure the entire transaction was smooth! We will definitely shop with them again.

Anthony George

May 12, 2015

The service staff is always friendly and goes out of their way to communicate and take car of their customers.

Loyd Spurgeon

May 9, 2015

Edge was taken in for an oil change and tire rotation. I waited and everything was completed satisfactorily.

Thomas Koch

May 6, 2015

I purchased a 2015 Ford Fusion Hybrid and I was quick and painless. We purchase all of our car from Pundmann and our family from out of town comes here just for their service.

Jeffrey Rehagen

May 6, 2015

In the past 13 years I have purchased 3 new Ford vehicles from Pundmann Ford including two F-150's and one Edge. Repeat business says it all about where a consumer spends their dollars. I get all my service/maintenance done at Pundmann Ford. I trust their service team to only recommend required service. Check out the new drive in service center and showroom at Pundmann.

Robert Rau

May 5, 2015

I just recommended the ford explorer to my god son for his new family. This was based on your sales department which met my budget. Plus,your excellent service department was a major factor in my purchase of an new F-150 and 2013 Ford Explorer . This has been the 8th. ford product which I have purchased from Pundmann Ford over the years.

Caitlyn Laramie

May 5, 2015

2014 Ford Focus. Excellent service! Staff very helpful.

Patricia Budrovich

May 5, 2015

Everyone at the dealership is always top notch. Everything is explained and any questions are promptly answered.

Peter Blosser

May 5, 2015

staff told me of a bulb out in the high brake, light bar, and gave me the option of buying and replacing the bulb myself, I appreciate this as I am a mechanic, and quite frankly, it's easier to have Pundeman change and take care of the waste oil properly.

Scott Frappier

May 5, 2015

Always great service from the advisors. If car is in the shop for multiple days it would be great to get more frequent updates (maybe daily) versus having to call for an update. Would also suggest an email with status.

Tanya Tesone

May 5, 2015

I have a 2011 Ford Fusion which I love because of your great service. I only bring my car in to your Pundmann Ford dealership. From calling DAN at your appointment desk; to DALE BROWN who checks me in; to all of your amazing mechanics that work on my fabulous car; to all the guys at your Parts Department, whom I visit every time to say hello; are just some of the reasons I am so happy to be one of your grateful customers. I know this dealership has thousands of customers, however they all greet me and remember my name. I am a 73 year old lucky lady that knows nothing about cars. I do, however trust and appreciate all the incredible service I receive when I bring my car in for maintenance.Please pass on my comments to each and everyone at Pundmann Ford. It is because of the employees at this dealership that I will always but a Ford..Thanks for this opportunity to show my immense appreciation for excellent service from professional employees. Gratefully,Tanya M. Tesone

Thomas Yahnke Jr

May 5, 2015

excellent. This is our 4th FORD we have purchased from you.....

Joseph Devincent

May 5, 2015

Buying a new car is always a real pain, but this was probably the best buy we have ever done. The very professional service received was great. Mr. James Jones is a very great asset to the Dealership family. We are out of town now traveling in our new Ford Edge and really enjoying the vehicle.Thank You,

Burl Rongey

May 5, 2015

Pundmann ford takes good care of its customers. I bought my first truck from Pundmann when I was 17 years old back in 1982. Ive been buying new auto's still today day frm Pundmann.

Warren Dietrich

May 5, 2015

Pundmann Ford is the only shop that I will have any work done on my Crown Vic.

Alice Abotobik

May 5, 2015

I have been a customer for years. Everyone is always professional, patient, and friendly. I respect the Pundmann family/company not only as a car company, but because of what they do for the disabled community. I have a disabled son. Pundmann will always be my company.

Martin Guberman

May 5, 2015

Our sales person (Mike) walk us thru his inventory of used cars, and helped us select the car my daughter purchased, very easy and professional!

Kathy Toberman

May 5, 2015

Very satisfied with the buying experience and maintenance service after.

Megan Savage

May 4, 2015

I have purchased 3 of my 5 cars i have owned from pudmann ford all of them have been brand new and after my first brand new one from Brian Peters I never went back! He is a wonderful down to earth sales person and I would have purchased my 2 one from him but he was not with pudmann at the time. I did just recently purchase my 3 one and in love it! I also wanna say loren is the best at what he does in the finance office. He remembers details from years past that will blow your mind. He knows what a person really needs and not just what makes money!! The same goes for brian ,he remembers what I want and don't want in a vehicle! Won't buy anything but a ford and from no one else but pudmann!!

Alice Diehl

Apr 30, 2015

The Service Team have always been professional. They would explain the maintenance needed for my vehicle. I also appreciate Enterprise being onsite.

Jerry and Lori

Apr 29, 2015

We had a very good experience purchasing our new Escape at Pundmann Ford. Everyone was helpful and friendly.

Robert Moore

Apr 29, 2015

showed up unexpectedly with a low tire indication to get some nitrogen added. They started on it right away and discovered a nail in the tire. They had to order and replace the tire. Luckily i had coverage for this so i didn't have to pay anything. Whole visit took only about 1 1/2 hours. Pretty nice!

Terrance Schwendemann

Apr 28, 2015

Brought my car in as i had dash lights coming on with my speedometer dropping to zero yet my car still ran. Due to I had taken a new job that would require me to drive farther than before I needed to get my car in to be serviced to remedy this problem. JP my service advisor was EXCELLENT! During the times I was explaining what was going on with my car, he never looked at me like I was a flake, didn't know what was going on, and in fact he looked just as perplexed as I had been over the last few days. He had already told me they would work on my vehicle on a fit in basis since the earliest appointment time they had was for over a week later and I couldn''t wait that long. JP pleasantly surprised me the following evening calling me to tell me they were working on my car, received an error message, but had yet to find the issue. He was asking questions to see if there was any consistency as to when the lights came on and went off again. Naturally I didn't know of any. He told me they would continue to work and would call me when they found something. Received a phone call the next day to say that they can't seem to get the lights to come on and they were going to put everything back together. He asked me to keep a note as to when they came on again and to let him know. I was very impressed that JP didn't have them continue to try to find something "wrong" with my car causing me to pay money out on something I truly hadn't planned on. I have always been very pleased with the level of service I have received there and will continue to recommend Pundmann Ford service to everyone I can.

Roger Gullickson

Apr 27, 2015

Had a couple of service items. One was for a re-call for the steering linkage on my Crown Vic.All items were taken care of successfully. Service manager was helpful, informative and kind.

James Pursley

Apr 27, 2015

First service call at Pundmann. Couldn't ask for a better customer service environment including human as well as facility interactions. It was a scheduled maintenance but in as scheduled and out a little earlier than expected.

William Schmidt

Apr 27, 2015

Great experience with Quick Lane. Timely service at a reasonable price.

Robert Schultz

Apr 27, 2015

Excellent service department, always a pleasure doing business.

Larry Briggs

Apr 27, 2015

The service department is really good at what they do, Bob is outstanding with his customer service and Kieth is exceptional and reliable mechanic.Thank you Larry E Briggs

Inge Bohnenkamp

Apr 27, 2015

Received excellent sevice on my Taurus 'X.Service team is always courteous and timely.

Jesse Edmonds

Apr 27, 2015

We have been purchasing vehicle's for over 50 years and related the experience close to going to the dentist but James and Lauren made buying this vehicle the most enjoyable experience ever. We will definitely recommend Pundman to everyone we know.

Erin Price

Apr 27, 2015

I take my 2009 Focus for regular maintenance every 5000 miles for oil and filter change, as well as having the brakes, hoses and battery checked for any needed service. The people are always professional, courteous and helpful in providing the services I need.

Scott Hodges

Apr 8, 2015

Mr. Starr is awesome! Super friendly and always willing to go the extra mile for the customer.

Cheryl G

Apr 7, 2015

Always treated with respect at Pundmann. Everyone from the receptionist, cashiers, sales reps and service advisers are friendly and helpful.

Robert Rau

Apr 4, 2015

Purchased a new 2014 F-150 pickup 4/4. The sales person did an excellent job to meet my needs in a vehicle. I was very pleased with the overall experience. The new service area is great You are meet right away and the service counters are right there. The waiting room area is clean and bright. The service cashier is hard to fine! It would better serve your customers if it was in the hallway and not behind the service counters!!!!

Norman Michael

Apr 3, 2015

Bryan Peters our salesman was great on our purchaseof the F150 truck.

Kimberly Weiss

Apr 1, 2015

All of the staff were friendly and helpful. James jones was our salesman. Never was anyone pushy.

Andrea Rau

Mar 31, 2015

Ford Fushion 2014. Replaced fuel tank. My husband took it in so I really don't know.

Charellen Nickols

Mar 31, 2015

i received an e mail excepting the time and date of appointment , but when i got there, i did not have an appointment and they had to fit me in. No big deal, I dealt with this before ,but i did get a rental and if I was not "fit " in I would have waited and saved that money $40.00. But i am very happy , the car is finally fixed correct after my daughter going to 3 different places and $$$. I trust you guys for the past 44 years and stand by you and your staff 100%. I have recommended you to so many people and they come back and thanked me , becoming a strong come back person . One of the girls from the ymca had so many problems with her car I told her to go to you and she smiles real big when she has a any car problems since because she knows where to go. The guys are always shining and very nice. Thank you for being you.

Jennifer Forgy

Mar 27, 2015

My salesman was great and very attentive. However, I'm a little disappointed with the service department. There were two things with my Ford Fusion that I wanted looked at and fixed right when I bought it. The first being extremely bad shaking as my speed increased. I left it there for 2 days, was called to say it was fixed, picked up my car and had to bring it right back because it wasn't fixed. When I dropped my car off for the shaking I mentioned the trunk button wasn't fully lit and kept flickering. When I picked my car up the second time I was told the shaking and the trunk button were both taken care of. The shaking had been corrected, the trunk button had not. I think I'm disappointed that there were only two items I asked about and both had to be looked at a twice instead of being taken care of the first time.

David Lammert

Mar 24, 2015

The work I requested was done very fast, more than I expected.

Tanya H

Mar 24, 2015

I bought a 2014 Fusion year ago with a tire warranty. I had a run in with a parking lot curb which resulted in a flat tire. I called the Ford Roadside service who sent out a tow truck and called Pundmann Service Dept to inform them about the tire warranty. The tow truck arrive in a timely manner took it to Pundmann's and the next day my car was ready for pick-up and the tire was covered by the warranty as promised.

Leroy Hallemeier

Mar 24, 2015

Service was excellent on our 2000 Expedition. Said the work would take approximately 2 hours and it did. Got a call at home when it was ready and an explanation of what was done. Very pleased.

Steve Barrett

Mar 24, 2015

Checkout was confusing - coupon/Service Rewards together made things a little hard to understand.

Rose Ann Gober

Mar 24, 2015

The service department was excellent and very professional. It was a great experience! My salesman walked me through the process!

Patrick Quinn

Mar 19, 2015

Always a good experience! Appreciate the friendly atmosphere and customer service.

Peter Blosser

Mar 18, 2015

I also like your parts department, great people............................................................

Mark Weidemann

Mar 18, 2015

We purchased Focus Titanium. We had a specific color and features that we wanted and Brian went out of his way to find the perfect car for us. Everything in the process of purchasing with easy, including the financial piece. Everyone there is helpful and it means alot to us as this is our 3rd purchase with them.

Julia Stoutenborough

Mar 18, 2015

The place was very busy and people seemed scattered. But overall I was helped immediately and treated very well!

Daniel Westbrook

Mar 13, 2015

Purchased a 2012 Ford Edge with 76089 miles on it. Pundmann stock number 41637. Mr. Tunze and I looked at the fluid levls and added antifreez,and power steering fluid. engine oil was found to be at the correct level and appeared to be of recent change. The time of day was getting late and I did not insist on locating the transmission dip stick(mainly because my Ford Explorer had no means to check the level) After arriving home I got the owners manual and read about my Ford Edge. Ford now has enough sense to put a dip stick on their transmission. Now I know where to check my transmission fluid. At this point I added TWO QUARTS plus 3 onces of Mercon LV.The service dept. did a fine job cleaning the vehicle however those points I consider very important got overlooked. I shall now do my own inspection and let you know of other problems if any are found.Dan Westbrook

Clifford Hesskamp

Mar 13, 2015

Had a oil change and check up. Service was on time and did a good jobThank you

Valued Customer Richard E Cannon Trust Virginia

Mar 12, 2015

outstanding service, short waiting time, quality of personnel excellent

Nancy Weber

Mar 11, 2015

Very nice people and not pushy to buy. Helpful in asking what I wanted in a car.

Brandon Hackmann

Mar 11, 2015

Pundmann was fast and courteous changing the oil in my 2014 f150.

John Henning

Mar 10, 2015

The service took a little longer than I expected it to.

Rob Bollinger

Mar 10, 2015

Did two recalls while I waited with no appointment, Great Job

Melvin Bonds Jr

Mar 10, 2015

Outstanding customer service and attention to detail when servicing my vehicle. Pundmann Ford is the only dealer/service center to service/repair my vehicle!!

Mark Morse

Mar 10, 2015

2015 Ford Fusion Titanium. Service was excellent. Matt Muraski and Josh Vick ere both very open, honest and forthright with information. It made the car buying experience incredibly easy and hassle free.

Bernard Ems

Mar 10, 2015

We purchased a 2014 Focus and the experience was really a pleasure. Our salesperson and the sales manager were above and beyond helpful and knowledgeable. Their help and honesty was very help full.We traveled from South County, car row on Lindbergh a half mile from us, because we had heard good things about Pundmann. The trip was well worth it.

Anthony Hurt

Mar 9, 2015

I bought A used F 150 Lariat I'm very happy with the purchase. Can't ask for better service. The staff was awesome and very helpful. Will buy at this dealership again.

John and Sue

Mar 4, 2015

The purchase of the Explorer was made in under three hours from start to finish. Scott was great and helped us thru the purchase and after the sale sat in the car with us to explain all the equipment. The finance department made the process easy to understand and finalized the loan quickly. All in all a great experience and we will be back!...Thanks

Anthony George

Mar 4, 2015

I have a 2009 Escape that we purchased at Pundmann. It had some issues early on, not Pundmann's fault, and those issues were taken care of in a timely manner. The staff is always very friendly and helpful. I would say the standout in the sales department is Brian Peters and in service Rich and John. We would definitely recommend, and have recommended, Pundmann to family and friends. Good service is hard to find these days and Pundmann definitely goes above and beyond for its customers.

Richard Ganninger

Mar 4, 2015

I bought a 2014 F150. The price was excellent and the sales staff (Mike Gober) was superb. He went over the bells and whistles of the vehicle and even programed my cell phone with the vehicle. I have already recommended your dealership to several friends and when I am in the market for a new vehicle I will certainly be back.

Alicia

Mar 3, 2015

We worked with Andrew Barrett, and he was amazing! He found exactly what we were looking for and was so helpful through the entire process. He was the exact opposite of a pushy salesperson. Andrew even walked us through all the features of our Explorer before we took it home. We also dealt with Loren in the finance department who explained everything in great detail. We had an amazing experience at Pundmann and will definitely go back when we plan to buy our next vehicle!!

Lauren French

Mar 2, 2015

2015 Ford fiesta. I bought my very first brand new car and pundmann and it was one of the best and most helpful dealership experiences for first time buyers. Brian was the associate who helped me and he was straight forward yet helped me pick the right car I could afford. Definitely a Ford person now.

Charles Kaufman

Feb 27, 2015

All the personnel were very helpful from the minute I walked in the door until I took delivery of the vehichle that I came to buy. During the buying process was kept up to date on all aspects of the deal making. Had things to remove from trade in truck that I had to remove and had many hands helping me. All together was a pleasant experience.

George Phillips

Feb 26, 2015

We have been going to Pundmann Ford for years and have been completely satisfied with their Customer Service, Professionalism, Service and Listening and Caring....that is why we keep coming back.

Mary Mautner

Feb 24, 2015

I had a 5:00 appointment which I arrived early for. Upon arrival I was checked in and found that I had a credit on my account so the service that I needed performed would be only a minimal charge. Everything was done efficiently and I was on my way within 45 minutes. The staff was courteous and the facility was nicely appointed so there was ample room for customers to wait.

Juanita Barley

Feb 24, 2015

The experience was good except when they said that I would need new tires by springtime. The service man looked up several options for me for different tires and the prices along with rebates if there were any. Very much appreciated. Everyone in the service center is very nice.

Raymond Barker

Feb 24, 2015

Once again I received personal and excellent service.

David Davis

Feb 20, 2015

This Escape Titanium Package is my second purchase with Will in sales and Loren in finance. I don't see why I would want to buy from anyone else. They both go above and beyond to make sure their customers are fully informed, well cared for and beyond satisfied in their purchase.

Tom Madden

Feb 19, 2015

Staff was very friendly and professional. Made me aware of several rebates/discounts and helped file the appropriate forms

Mark Zykan

Feb 17, 2015

Wilbur Mozee was great to work with. He took his time to show everything that was on the vehicle and how to use it. He offered his help anytime now and in the future to call him.

Kimberly Van Buren

Feb 16, 2015

I recently had a flat tire. Upon taking it to Pundmann, they found a piece of metal in it. The tire was not able to be repaired but they checked our purchase plan and found that we had road hazard on the tire. I didn't realize that we still had anything left on the warranty/repair plans. They gave us a rental since it was so late when we bought it in, ordered the tire and I had my car back the next day. They always take care of us. Wouldn't buy a car from anywhere else.

Pamela Simms

Feb 13, 2015

I have a 2011 Fusion that I love. I have had it since Oct 2014 & had no issues until 2 weeks ago when I discovered my driver heated seat was not working. This is my first car with heated seats which made me eager to get in the car on cold days. After reading & finding out it was covered under the extended warranty I was anxious to get it repaired. The next thing I found out was the deductible would be waived since I purchased the car from Pundman. It was a cold February day when it got fixed I waited 3 hours but paid no money, it was a good day!

David Lachance

Feb 13, 2015

The Fusion was done on time and for less than the estimate(I was very surprised)

Charles Weicht

Feb 13, 2015

The price was excellent and service was very fast and courteous however I left a little confused about when my next oil change was and whether or not it was same oil as prior change.

Jeffrey Rehagen

Feb 12, 2015

This was my third Pundman Ford. On that score enough said. The addititon to the dealership was well done and the customer experience is much more enjoyable now then before. My wife is up next for a new car. We'll be by to talk when the time comes.

Lynn Brougham

Feb 11, 2015

Recently in on a issue with my FOrd Taurus vehicle .. Staff was prompt and courteous ..

Mark Sutter

Feb 10, 2015

Purchased a 2015 Taurus. The entire process, from agreeing on a price to taking delivery, was a pleasant experience thanks to Eliot Starr.

John Teall

Feb 10, 2015

Outstanding service writer and very knowledgeable about problem.

Weldon Pugh

Feb 9, 2015

I had a problem with shocks, and you replaced it with no question asked. I gon in and out in less than 2 hours

Charles Miller

Feb 9, 2015

I am very pleased with my 2014, fusion and appreciate the staff at Pundmann Ford.

John Collins

Feb 8, 2015

Everything was fine. Just an oil change xxxxxxxxxxxxxx

Roy Sherwood

Feb 7, 2015

We have always experienced great service and repairs. From Dan in scheduling to the service writers, mechanics etc. all has been fine.Kind of scary though(lol)when the cashier grabs your invoice as you approach Him. However it does go along way that you are rememberedRoy Sherwood

Shirley Budwell

Feb 6, 2015

I have a 2014 Fiesta. I came in for my first oil change & tire rotation. It didn't take very long and everyone was very nice. I have one suggestion, you should offer a complementary car wash. My husband has a Toyota and gets a free wash every time he gets anything done to it.Thanks

Wayne Schimmel

Feb 5, 2015

I took my Edge in for scheduled maintenance. The work took as long as they said and the cost waswhat was quoted. Everyone I dealt with was friendly and answered my questions.

Joseph Blaho

Feb 4, 2015

Purchased a 2015 Explorer. I was able to submit all of the paperwork prior to going into the dealership which sped up the purchase process. This was very helpful. The staff was very courteous and a pleasure to deal with.

Terrance Schwendemann

Feb 3, 2015

Very friendly staff to assist me with my appointment time and completing my service in the timeframe stated. Much happier with the Pundman service department than I have ever been with the Pundman quick lane site.

cgiesel

Feb 2, 2015

I made my first purchase at Pundmann Ford this weekend and from start to finish this was the best buying experience I have ever had. I am the type of guy that hates buying vehicles because no matter how clear you are dealerships don't stick to your budget and argue with you about agreeing upon a price and always try to get you to spend more then you are willing. I hate bantering back and forth about a few hundred dollars and leaving a dealership having to compromise your financial standards if you want to get in the vehicle your looking to purchase. Well that was not my experience. Dare I say I had the best buying experience I've ever had. I had a great understanding sales man that was to the point and very helpful. I searched on line to find this vehicle, got a far trade offer, and before driving 2 1/2 hours to get this vehicle I was well informed on what to expect and what I was getting myself into. From start to finish our agreement never changed and the service I received was outstanding. I will definitely be interest in bringing my business back here! When you show up at a dealership you have no connection to and have never been to before, this is a rare experience. I made a great purchase on a pre-owned vehicle from Pundmann Ford. Hope this helps interested buyers.

Esaw Conner

Feb 2, 2015

2013 f150 ford truck trailer tail lights did not work.(fixed with a smile)

Kees Van Straalen

Jan 30, 2015

Professional staff. Quick and good service! Good offers

James Vineyard

Jan 30, 2015

Seems like it takes a long time to check in, but other than that the service has been good.

Debra Frazier

Jan 29, 2015

I have a 2012 F150 Ecoboost. Do all my oil changes and service at Pundmann. The staff is friendly and helpful.

Allen & Karen Benton

Jan 28, 2015

We have never disappointed when we have Pundmann Ford service and/or repair our vehicles. The service department is the primary reason that we come back to Pundmann when its time to trade. It's a fact that Premium Service after the purchase is as important to repeat business at this dealership as the initial vehicle sale. ALL service department employees are curious and respectful every time we come in. Keep up the excellent work!

John Henning

Jan 28, 2015

took a little long and it seems that maybe some oil was spilled in the engine compartment. It smeels of hot oil near the front of my truck when I get out of it

William Meiser

Jan 27, 2015

Always satisfied with work done and handling of everything.

Mark Ward

Jan 27, 2015

I am always glad to buy from Pundmann Ford. I have bought vehicles from them over 40+ years. I don't hesitate to recommend them to anyone looking for a vehicle. I love my new F-150. Wonderful quality and workmanship from the proud workers at the 'Rouge'!

Les Moss

Jan 23, 2015

Car would not start. Either battery or starter, or both. Also, Air Bag light sometimes came on.After diagnostic, new battery and starter required. Completed in two days. Car works fine now.

Eugenia Hillen

Jan 23, 2015

Everyone was very courteous and helpful.Explained what was needed in plain language.

Valued Customer Auto Graphics

Jan 22, 2015

We have done business with this dealer for years & have always been satisfied! Very professional and efficient!! Very attractive showroom. Service is clean and a pleasant environment

David Deep

Jan 21, 2015

Rich handle my car maintenance, perfect. He squeezed me in for an appointment fast, helped me out on a tire leak that I had.. Everything checked out great. I also love new waiting area at Pundmann Ford...ThanksDave

Ross Art

Jan 18, 2015

Traded for purchase of used 2012 Ford F-150 Super Crew. Tim Schneider was the sales agent and provided excellent help and negotiation making the trade. These people provided fair and honest business to complete my trade! Pundmann is at the top of my list for any vehicle issues...including Quick Lane service!

David Fornkahl

Jan 17, 2015

I feel comfortable with them and they have a good reputation

Sharon Gibson

Jan 17, 2015

Excellent service as always. Service this past week on my 2014 Taurus. Thank you

Lisa Schwer

Jan 16, 2015

Tim Schneider was very nice - he stayed late on a Saturday to let us look at a car and test drive. We purchased that same car and so far so good. The one thing that we did not check was the stereo system and we did discover that the front speakers are blown. A little disappointing but we live and we learn!We're also watchingone tire that appears to be a little low on air and we had to fill it . We'll be in touch if that proves to be problematic.Thanks!

David Thelen

Jan 16, 2015

Awesome job! Great service! Nice new service area.

Denyse

Jan 16, 2015

Pundman always goes out of their way to give me excellent service. Only good things to say about staff and service.

William Merrell

Jan 16, 2015

I enjoy going to Pundmann Ford. I only got a oil change and New air filter. Have been going there for years. Since 1987. And never have I not been treated like family. The service is awesome. The new shop makes it super easy to enter and leave. My fusion is totally the best. I don't get to drive it much. The wife has claimed it for herself. But I get to enjoy the RIDE.

Lana Wood

Jan 16, 2015

I was in for oil change and alignment; I advised my service tech of a road trip I would be taking soon. I was told that my battery possibly needed replacement and defiantly need cleaning with corrosion build-up and I authorized the cleaning. I wait for my car while it is serviced and the waiting area is great, albeit it a little chilly, it is comfortable with TV provided as well as coffee, reasonably priced soda and vending.

Lisa Speed

Jan 16, 2015

The service was fast and friendly.This survey site is a pain to use.

RCB

Jan 15, 2015

Overall very good- only issue was I had Complimentary Oil Change and presented paperwork for same to Service Manager, but when I got to cashier I was billed for it. Problem was quickly resolved with no issues. Otherwise always had good experience at dealer in my short experience. Coffee in waiting room was really strong, second batch was much better- Continuous Improvement

Tracy Strevey

Jan 15, 2015

Fast and efficient. Was a re-repair of a problem and I still had to pay my deductable

Robert Duncan

Jan 15, 2015

we purchased an edge.the service was great,tom merrell was the service guy, explained everything to us, very good mechanic. eliot star was the salesman. made things very easy, explained everything on and about the car to us very well. mike did the finance, was also very good, did not feel like we were pressured at all, made it very easy. with the people that work at pundman that we dealt with, we would never buy a car anywhere else.looking forward to buying a new f-150 in the future. thanks, joe and cindy duncan

Bruce Paschall

Jan 13, 2015

Service guys were great. Bought the Ranger elsewhere, but wasn't happy with them. Have had good luck with Pundmann on our Escape, so switched over to you.

Rick B.

Jan 13, 2015

Great service personnel and you were able to get my son's car in the shop and fixed the following day. He really appreciated that.

Daniel Mccarthy

Jan 12, 2015

Ford Edge Limited AWD, excellent service, excellent staff.

Valued Customer Sara J Ruprecht Rev Living

Jan 10, 2015

Lauren was great with setting up my extended warranty. Scott was helpful in answering my "lingering" questions. Thank you for my free first oil change!

Beth Beakley

Jan 9, 2015

Ford 500. Always very helpful.................................

Ronald Schlueter

Jan 9, 2015

The service advisor and mechanic did everything possible to fix our car, but the car would not repeat the condition. The service writer was very professional in his interface with me.

Jim Turbeville

Jan 8, 2015

Appreciate the help needed in purchasing another vehicle. All in allthe transaction was handled in an exceptional business-like manner. Reasonbeing we have been long time customers.

Billy Wilson

Jan 8, 2015

as always, everyone from advisor to mechanic to paying are friendly and helpful

Samuel Lowe

Jan 7, 2015

The service was great. I can 't say anything negative about the treatment or service I received at your dealership.

Michelle Barrasso

Jan 5, 2015

I purchased a 2014 Fusion in May 2014. Scott Milhous was my salesman - very professional and friendly. We met with Loren do finalize the financing - very professional and friendly. A pleasurable experience in purchasing my vehicle.My Fusion was totaled in an accident (not my fault!) in early December and I was in need of a new vehicle. I came back to Pundmann and Scott, found a vehicle and began the purchase process again. Pundmann management was kind enough to hold the vehicle for 2 weeks while I waited for my insurance company to process my claim. I picked up my 2015 Fusion on Saturday.Again, an all around good experience at Pundmann.Michelle Barrasso

Wesley Jenkins

Jan 4, 2015

It was great!!! The only thing is that I may not need 50 characters to share my experience.

Loren Muench

Jan 3, 2015

I am very pleased with the sales and service staff at Pundmann Ford and will continue to use their services. The only reason I do not give a ten on recommendations is the Ford product.

Danita Stewart

Jan 2, 2015

All the guys were so helpful and nice. I'm glad we chose Pundmann to buy our Ford Explorer.

Todd Strong

Dec 30, 2014

Explorer Limited Edition. Staff was helpful and courteous.Very busy so we did have to wait a little.Waiting on an appointment for floor mats and additional warranty service.

Valued Customer Christian Health Care Ministries

Dec 24, 2014

Mike was excellent in staying in touch with me. Even after hours and using his personal cell phone. I'm an out of state buyer so keeping in touch was vital to the sale.

Renee Johnson

Dec 23, 2014

My visit was excellent. The work needed on my 2012 Edge was basically an all day job. That would have been a bit much if I had to sit and wait all day but the staff made sure I got a ride home and I appreciated that sooooo much. They called and made sure I knew what was going on with my vehicle.

Angela Hubert

Dec 22, 2014

Fast friendly service convienent location and open saturday.

Thomas Whiat

Dec 21, 2014

they always get everything finished and at the time they tell us , always friendly thanks

W John Dangoia

Dec 21, 2014

I had a flaw on the driver side seat.. The replacement part was ordered and was delivered as promised. Professional service people and a job well done.

Don & Marilyn Furlow

Dec 19, 2014

I have nothing bad to say about my service if i did not like i would go somewhere else the people are great at the dealership they are no.1 in my book.

Robert Schultz

Dec 19, 2014

The staff is always courteous and helpful. They check the problem, inform you and give you an estimate of time and cost. Then get the work complete and have you on your way as quickly as possible.

Adam Schmitt

Dec 18, 2014

They were fair in negotiating a price and were very attentive to me while I was there. I was never pressured and had everything explained to me fully. It was far better than a traditional sales situation. My grandfather bought from here, my father bought from here, and now I have. Brian was a great help, never pressured me, and in the end ended up with a happy customer.

Agatha Webb

Dec 17, 2014

WE have purchased 2013 Escape, 2013 Fusion and 2014 Escape in the last 3 threes, Elliot Starr is the best.... We are very happy with the service He provides, I think he goes beyond to help us out

Kenneth Stallmann

Dec 16, 2014

Purchased 2004 F150 great shape and all that. The sales staff very helpful even though a very busy day work most of the dickering out on line and by phone overall at the dealership very good experience... I will let ya all know in a few weeks what I think of my purchase and how the sales and overall experience is then

Pat Poindexter

Dec 12, 2014

I am always treated well when I have my car serviced. They know how particular I am about my car and take very good care of my car when serviced.

Selma Spurgeon

Dec 11, 2014

My experience was okay. No problems. They showed me the filter to the air conditioner and I gave them the okay to put in a new filter.

Jamie Swanner

Dec 11, 2014

I purchased a 2015 CMax. I have purchased 6 vehicles over the last 10 years from Pundmann. The service is high quality and the entire staff is always trying to better themselves. I have purchased and will purchase all my vehicles from Pundmann because of the overall treatment I have received every time I come in. Thank you from myself and my family,Jamie Swanner

Carolyn Roth

Dec 7, 2014

The service on my 2005 Escape has always been excellent. Everyone at Pundman Ford is always friendly and helpful.

Troy Bernard

Dec 6, 2014

The reason I keep coming back to Pundmann Ford is the service department. I've bought several cars over the years at Pundmann but the service that Stewart and the other service writers is outstanding. They place a value on loyal customers that's simply the best!

James Anderson

Dec 3, 2014

Easiest buying experience ever! Contacted Matt in regards to what my wife and I were looking for. He located it locally within 1 day, we negotiated numbers and I drove the vehicle home the same day. Will definitely recommend Matt & Josh to all family and friends in the market for a new/used vehicle and will definitely be going back to them when we're in need of another vehicle.

Valued Customer Society Of The Sacred Heart

Nov 28, 2014

Your service has always been very good and helpful. I really have no complaints about the service. What I have not liked is the number of e-mails that I received for feedback about the service. I mailed the card back, not immediately but after a few emails to stop the emails but they just kept coming.

Melvin Ayers

Nov 27, 2014

Everything went well, I am satisfied.That is why I have been a customer since 1972

Bradley Fine

Nov 26, 2014

Experience was great and fast. Facility was nice and clean.

Disheartened

Nov 26, 2014

I shopped the internet and found the used car I wanted and was happy to find it was located at Pundmann. That was it for happy. The salesman acted like he didn't want to deal with helping me. He was ignorant from the moment I stepped into his office. After being talked AT about my financing I literally had to ask "could I at least see the car " I left with the promise he would let me know after he talked to the finance. 5 hours later I get a TEXT that they couldn't work with my financing. No explanation nothing. I'm not upset because they couldn't work with the financing but with how horrible the customer service.

Janice Ragusky

Nov 24, 2014

The professionalism is superior. I'ts very efficient. You drive into this pristeen garage area, someone comes out to meet you and shows you know where to check in and from there they show you to his really nice waiting area, with comfortable lounge seating, flat screen tv, bistro seating along some windows, wifi is available.Before I knew it, my car was done and they were calling me. A VERY pleasant experience!

Eva Brown

Nov 23, 2014

I purchased a new 2014 Ford Escape Titanium from Brian Norton. It was a very satisfying experience. Brian Norton was a great salesman...patient, knowledgeable, considerate and just a pleasure to work with.It was my first experience with Pundmann Ford, but I will be back!

Troy Clark

Nov 23, 2014

It was great! Been coming there for 10 years now. Always been treated well.

Donald Schappe

Nov 22, 2014

Bob McKeon my service advisors did an execellent job of getting the work done on my Edge

Keith Keppel

Nov 21, 2014

Best sales and service in St. Louis area. Really like the new Customer waiting area. Service is always quick and always make the best deal around whe I buy a new truck.

Angela Stillman

Nov 21, 2014

My dad brought my car in for free oil change. Free

Pab

Nov 20, 2014

Great service. Just had emission test for new plates

Robert Limbaugh

Nov 19, 2014

Service was good. Did the appropriate things for my car and made appropriate recommendations.

LMWood

Nov 19, 2014

I called, spoke with Bob, who went over several choices for tires that are available for my automobile. He found one with a rebate, as well as a second rebate if you applied and used your Ford Service Credit Card. I made the appointment, came in for service, was promptly assisted by Rich; all rebates were processed at the time of the purchase which is much easier and preferred; I was able to use my owner advantage credit toward my purchase; the waiting room is roomy and comfortable with nice TV, coffee; great service as usual.

Michael Keys

Nov 19, 2014

Was satisfied as always with the service on our 2004 escape which we purchased new from Pundmann.I have purchased several cars from Pundmann over the years and have always been treated well both by the sales & service department's.

Billy Wilson

Nov 19, 2014

Great Service Advisors and the new service area is great

Valued Customer Everett E And Marlene M Marquardt

Nov 19, 2014

worked me in for an oil change with out an appointment very fast. Thanks

Mark & Toni Statler

Nov 18, 2014

32 years of repeat business for both purchase of new and service should say enough

Teri Bammann

Nov 18, 2014

Routine maintenance on 2001 escape.. car getting older so was expecting possible other issues but there were no issues and best part due to my rewards; cost was zero!!

Larry Hoff

Nov 18, 2014

Roger Burkemper continues to excel in customer satisfaction. I have never bought tires from a Ford Dealership before, but because of the great service I received from Pundmann in the past I decided to spend over $1k in tires with Pundmann. Great dealership to work with and I have sent several friends and family to Pundmann. Keep up the good work

Linda Relerford

Nov 13, 2014

I took my 2013 Escape in for a oil change and tire fill. The service was fast and friendly. Love the new service center remodel.

Charles Shadow

Nov 12, 2014

Purchased an F-150 the experience was quick and painless. All dealings with Pundmann were perfect.

dalster

Nov 12, 2014

I have taken my car here a couple of times and have had nothing but wonderful service. Short wait times even without an appointment.

Herbie

Nov 11, 2014

For a guy who ranks shopping for a new vehicle up there with getting a tooth pulled, Pundmann made the experience enjoyable and stress free.

Patrick Lepski

Nov 11, 2014

Great dealership in every way. Your employees are very knowledgeable and customer oriented.

Robert Pecoraro Jr

Nov 11, 2014

The staff knows me by name, greets me and shakes my hand. They tell me my business is appreciated and act like it. The staff are courteous, friendly, and efficient. No one has touched the three new cars I've bought from Pundmann but Pundmann, and I plan to only replace them with Pundmann vehicles.Only Pundmann hands service my vehicles and that includes tire replacement.

Rita Nelson

Nov 10, 2014

I took my 2010 Escape in for its 35,000 mile service. The staff was most helpful and even offered to bring me back to work since I was intending to leave the vehicle there until the end of my work day. They didn't try to get me to purchase anything that wasn't needed for the vehicle.

Sally Towne

Nov 10, 2014

The service of my 2005 Focus has always been very satisfactory, however, this time the cashier was overwhelmed with backup checkouts that it took longer than usual to check out. She apologized and said she was filling in for the regular cashier but it did delay the situation considerably.

Louise Lenkman

Nov 10, 2014

I arrived a bit early for a tire issue and asked that they change the oil at the same time. No problem was the response. Well they did a great job found a screw in the tire, all covered under my purchased warranty. 1st oil change free! The only issue was it took over two hours to accomplish the tasks. other than that it was a good visit

James Zingg

Nov 7, 2014

The features of the Edge were explained slowly and very well by our salesman Gary Schmidt. The features and pricing convinced us that the Edge was the vehicle for us. We spent over 2 weeks evaluating several brands and categories of vehicles which assisted us in making an informed decision. We have purchased vehicles from Pundmann in the past and know the after sale service is excellent. We look forward to driving our new Edge and the continuing relationship with Pundmann.

Laura Jones

Nov 7, 2014

Took my car in for transmission issues. Only there an hour! Free of charge due to warranty! That was awesome! Just didnt tell me if they found anything. What they found. Or what they did

Diane Schneiderjans

Nov 7, 2014

Much cleaner and comfortable waiting area! Great remodel

William Freeman

Nov 6, 2014

oil change for my 09 F150 that I purchased at Pundmann. Great pricing and great service. Can't be beat.

bh4nb

Dec 27, 2013

We live in Florida and found a 2005 Thunderbird on the internet. Will and Loren inspected the auto and emailed picture of the car from every angle to assure us it was in excellent condition. We flew to Mo to pick up the car and the welcome and service that we received was beyond excellent. In the 52 years we have been married, Mike has purchased around 35 cars and this was by far the most pleasant of experiences. I only wish we lived close enough to use their services.

stchascarguy

Oct 4, 2013

I'm a repeat customer over a period of 20+ years. Have never had a bad experience with the sales staff during this time. On this most recent purchase, Eliot and his manager allowed me to take my time, never pushing, and drive several sub-models of my chosen vehicle to assure that the end result was the correct car, appropriately equipped for me. Negotiations were without pressure with a sense of fairness expressed. The finance manager was efficient and friendly with delivery of the vehicle done without a hitch. All features and accessories were covered and I was encouraged to question anything not totally understood. Highly recommend this dealership.

CGray1

Jun 29, 2013

Every one was friendly, from the front door and threw out. They took the time to try and match me to the vehicle I had in mind,Gave plenty of time and space to fell conferrable with my choose. Never pushy or rushing me. They all felt like friends or family by the time I was ready to go forward with my purchase .Still at that time there was no rush or pushing of buying extra But very good at explaining all plains.They all worked hard to get me a price I was felling good about.All of this meant a lot to me.Being a single women this is always a scary or tough spot at first. But right away I had no nerviness. The team work there is Great.

Taskiss

Jul 8, 2011

The salesman and service manager asked repeatedly "are you perfectly satisfied? Is there anything else we can do?". They seriously wanted me to have the best experience possible in owning my new car.