Used Cars for Sale at Quality Subaru in Wallingford, CT

Drew Witter

Nov 2, 2016

Quality Subaru is a wonderful dealership with great employees! Chris, our salesperson, was very friendly and exceptionally knowledgeable of the vehicles. Ed made the paperwork hassle-free and actually an enjoyable experience. My wife and I have spent entire days at other dealerships trying to purchase a vehicle. Quality Subaru had us out in just a couple hours. Overall, this was the only car buying experience that I truly enjoyed and would use them again in a heartbeat.

MDAG

Oct 31, 2016

From the moment we walked in and met Ralph we knew this would be the place we would purchase our car. He could not have been more pleasant and helpful to work with. On our second visit Ralph was off that day so Chris met with us. Much to our surprise, Chris was just as pleasant and helpful as Ralph was. When we picked up our vehicle we actually had both of them going over different aspects of the vehicle and paperwork with us. We cannot say enough about how great our experience was with this dealership and the 2 salesmen with worked with. We would most definitely recommend this dealer, as well as these 2 salesmen.

Jonathan Walker

Oct 29, 2016

Me and my girlfriend went looking for a safe vehicle. Nick explained all safety features the subaru legacy had and all warranties. Very informational on any questions I had

Loueee

Oct 29, 2016

I had a couple of questions and minor issues. As always, Paul addressed them immediately. Once again, another wonderful experience at the service department of Quality Subaru!!

Ghostrider

Oct 28, 2016

Nick was very friendly, helpful, to the point, and listened well to our requests.Chose, purchased and drove the car off the lot in one day

cars

Oct 25, 2016

Second new car purchase at this dealership and a very good experience with sales person and feel we got the best deal on lots of new safety eyesight items to make driving easier for us. Salesman, Nick Hammond handled the whole experience very well.

Los1949

Oct 20, 2016

I drove home a 2016 5 door Impreza Sport today and Quality Subura made it a stress free experience. The salessmsn, Ralph was totally knowledgeable and made the deal happen without any pressure. I like the smallness of Quality because I felt respected and valued as a person. Every question I had Ralph asswered. I had researched invoice prices on the vehicle I wanted and Ralph gave a price 300 dollatez under the invoice. So I drove it home tonight.

Impreza

Oct 15, 2016

It was a very easy, seamless. Salesman was very knowledgeable. Nick answers all of our questions promptly. Highly recommend quality Subaru. Overall a positive experience.

happylynne

Oct 14, 2016

I want to express how easy and trustworthy purchasing a 2013 Subaru Impreza from nick was. I highly recommend him to anyone. And I will be back when its time for another car.

lmaiello17

Oct 8, 2016

Nick was a great and efficient salesman. He was fast and helpful. Couldn't ask for anyone better, great laughs and knows his stuff! Very funny too!!

Mary Ellen Bowen

Oct 7, 2016

Had a pretty easy time when I wanted to test drive a Subaru Crosstrek. Dealership was very courteous and helpful. I wound up leasing the car and am very happy with it.

Jill's new Forster

Oct 7, 2016

Everyone in this dealership is extremely helpful, pleasant and knowledgeable. I have not experienced this very high level of customer service in any retail environment.

WallingfordPanz

Oct 5, 2016

This is the first Forester I leased through Quality Subaru and the experience was nothing short of fantastic. My salesperson, Nick Hammond, was extremely knowledgeable and welcoming. He addressed all of my questions during my test drive, and was happy to answer follow up questions when I called him the next day. I will be sure to go to Nick again when I am interested in leasing or buying another Subaru at my lease's end. Furthermore, employees Mike Ward and Ed Chen were friendly, helpful, and a joy to interact with. Overall, a 5/5 star outstanding experience.

13Adirondacks

Oct 4, 2016

This is the second Froester I have leased through Quality Subaru in Wallingford CT. The entire team is good. All helpful happy to serve and able to answer questions for their customers.I would highly reccomend this dealer ship.Love my 2017 Forester!!! So does my Whippet Emma!

SS47

Sep 29, 2016

Mark Soll,Mike Ward,and Ed Chen are valuable assets to quality subaru,they have unique, friendly personalities and are truly professional.This car purchase was an enjoyable experience.

Fran B

Sep 27, 2016

excellent, responsive sales and service. Our sales rep, Michael Schweikert was outstanding. We had a problem with our Sirius radio and he came in on his day off, brought the car to the Sirius vendor and resolved all issues.During the buying process he was responsive, explained all options clearly and was a pleasure to work with.

jean0110

Sep 25, 2016

Chris my Salesman was Awesome! He took so much time to show me all features with my new Car. This Dealership makes you feel like your with Family and it's peace of mind that you get a great deal with people who show they care!

Carbuyer

Sep 25, 2016

I had picked out a Subaru Forester from Quality Subaru's web site and stopped by to check it out. I was greeted by Jack and introduced to Nick. A few days before I went to another Subaru dealership and looked at this make and model which was priced higher. No thanks! Nick did a very good job explaining the Forester's mechanicals and features. He was pleasant and knowledgeable. I felt no pressure to buy the car. We closed the deal and I was able to come back later and pick up the car. When I returned to pick up the car, I then met with Ed the finance manager. He was pleasant but I was miffed that at that point in the sales process he brought up service plans which naturally added to the purchase price. This is in addition to negotiating on the Certified Owned Plan with Nick. I felt pressure to decide right there and then. I told Ed it would have been more appropriate for me to discuss this with Nick before I decided to purchase the car. He explained that he had seven salespeople and not all of them could explain it. I told him I felt Nick was very capable of explaining this. He's given me until Monday at noon to decide. Now I'm trying to figure out if I should get the extended service plan and at what level and exactly what is and is not covered. Grrr!Nick went over the operation of the vehicle, set up the radio and synched my phone. He again went over the lights, radio and controls. He was very helpful and I enjoyed dealing with him. I highly recommend Nick-he's a true car "guru"! Now I've got to research the service plans! Bottom line is I'd buy another car from Nick but do prior research so I understand service plans

moabmaher

Sep 21, 2016

No pressure sale from nick hammond, he was very helpful. He answered every question o asked, when he didnt know the answer, he found someone who could. Nick was a great salesman, i highly recommend goingto him. The dealetship didnt try to sell me extras, but didlet me know what was available with no pressure

jkey

Sep 20, 2016

Nick, our Sales person and Ed our Finance person were great and explained everything carefully about our deal and all options. Car is great - we are excited to drive again! Thanks, Guys!

Mike80

Sep 18, 2016

Got into a 2010 Subaru Impreza easy thanks to Chad Esposito and Nick Hammond. Im totally in love with this car and couldn't be happier! Thanks, guys!

Zorrobanker

Sep 17, 2016

My search started in June, Ralph Aquino was very knowledgeable about all the Subaru's on the lot. Ralph was never pushy and VERY patient. I started looking at new cars to lease but due to credit issues ended up with a used 2010 Outback with very low miles. Ed Chen in the finance office went the extra mile to find a lender willing to finance the car at a payment that worked for me. Rate was very reasonable too. I will definitely return to this dealership for cars in the future and refer friends and family too.

crazyforsubaru

Sep 17, 2016

This is my 3rd car purchase at this dealership. Dealing with Marc Soll and Mike Ward was like a breath of fresh air! Marc was very helpful and patient as my wife and I were undecided selecting the right car. Mike Ward, the sales manager, helped us make a decision on some of the choices we had. We had a tight budget and were thinking we can only afford the 2014 Legacy. But after talking to Mike, he put things into perspective for us and we we're able to get into a 2015! He also worked with the bank to get us the best rate possible. We are so pleased with our buying experience and would recommend this dealership to everyone!

Jeff

Sep 15, 2016

I went in to order a new 2017 WRX Limited and Nick made the whole process very easily. They gave me the best price in the area very quickly and Nick and the rest of the team were a pleasure to work with through the process. I got a few call as my car made it through the order and build process and the pick up was simple with everything as expected. I would absolutely recommend Nick and Quality Subaru!

Leah Chatinover

Sep 14, 2016

I had already identified this dealership when my car died. I came in - by far the best price - and they worked with me to get my trade in towed, make a deposit by credit card, and arrange for me to leave the dealership 5 hours later with my new car. Great work by Nick.

Kristina

Sep 7, 2016

Chad & Nick were very helpful & knowledgeable. You can trust them to find the right car for you at the right price. I would recommend this dealership!

J. SANTIAGO

Sep 7, 2016

I have been looking for an affordable Remote Engine Starter for my Subaru Legacy 2016. All other Subaru branches sell the remote for a whopping $369.95. Fortunately, I saw this Quality Subaru branch at Wallingford, CT online, which sells the remote for only $277.46! What a steal. I decided to use my "Goodwill Parts and Service" voucher for $250. I encountered some minor problems applying the coupon code online, so I sent an email to the branch asking for assistance. I immediately received a response from Mr. Warren Smith, the branch parts manager. He applied the code and basically ordered the remote for me and had it shipped to my house. He went above and beyond his duty to help me out, and for that I am truly grateful. I have been to several Subaru branches, which, sad to say, lacked customer service and professionalism. This branch in Wallingford, CT is cut above the rest. They really give importance to customer service and satisfaction. If only I live closer to CT, I would make this my regular go-to branch for my Subaru.

dmenc

Sep 3, 2016

Took our time looking for the right pre owned Subaru, and began our search with Quality Subaru. We went to several other dealerships and decided that when it came time to purchase the car, we wanted to stay with Quality Subaru because of Mike Porreca. Mike did a great job. Never pressured us, and we would highly recommend him.

Cramos512

Sep 2, 2016

Quality Subaru has won a customer for life not only because of the superb value and performance of Subaru vehicles but also due to Nick Hammond. I would recommend all my friends and family to shop with Nick at Quality. This is my third Subaru and it won't be my last.

RowansDad1013

Sep 2, 2016

Wasn't' sure about buying or lease when i got to the dealership. After finding one i liked, it was explained to me the financing of leasing and buying.I liked the leasing aspect. The buyer was able to choose a longer plan for example 36 or 42 months. Warranty's coverage for the time of the lease seam affordable and is an excellent option.The staff was helpful and courtesy throughout the whole process. (I.E. Ralph Aquino, Mark Soll and Ed Chen)I highly recommend this dealership.

Bob P.

Sep 2, 2016

I was very pleased with the dealership, and especially my salesperson, Nick Hammond. He was willing to negotiate the price and was able to set me up with affordable financing. As I am advancing in age, this may well be my last car, and the extra touches added by the dealership (They knew I was a former Marine, and gave me a key fob with the Marine Corps Logo.)

Jen

Aug 29, 2016

I helped my 80 year mom trade in her 2007 car with over 140,000 miles on it. Jack, Chris and Ralph made the process easy by providing service that was fair, comprehensive and caring. Their patience and positive attitude made all interactions a pleasure. Kudos to Ed as well because he was truly fantastic. I can't say enough about the feeling of comfort I have letting my mom drive off in her new Subaru- knowing she has quality Subaru if she needs anything! Thank you!

Rottenartist

Aug 29, 2016

I had an excellent experience with the sales staff at Wallingford Subaru and shopping for my new car. They helped me make the decision going with Subaru for the first time After owning other vehicles . Nick did an excellent job in explaining all my options and helping me through the process. Edward helpful for finalizing the deal. Paul from sevice actually picked me up to get the car.

Max Carter

Aug 26, 2016

I purchased a certified prepared subaru from Nick Hammond. He made the buying the car easy and was verry knowledgeable about the vehicle. Overall a great experience. Highly recommended!

LarryR

Aug 23, 2016

From the minute I walked into the showroom, I was treated first rate. My salesperson struck the perfect balance by respectfully answering all my questions and guiding me through all the vertures of Subaru's including features, safety ratings ,value and their commitment to environmental stewardship. Quality Subaru is an outstanding dealership with an amazing professional staff. They are friendly, knowledgeable and truly care about their customers.Thank you Qualty Subaru for a wonderful buying experience.Larry Rosefield

Sarah L.

Aug 21, 2016

I am a second time Forester buyer and am thrilled with my new car. I worked with Chris and the process was quick and straight-forward. I was pleased with my trade in offer and the deal we put together. Chris took the time to ensure I walked away with a complete understanding of all systems and new features of the vehicle. He was a pleasure to work with. It was truly a no-hassle environment and an enjoyable experience.

Davebellucci

Aug 19, 2016

Leasing my first car from Subaru where my dad leases from. Had a great help from Nick and would recommend him to anyone leasing from Subaru.

David and Joanne

Aug 17, 2016

Being satisfied past Subaru owners, my wife and I visited 3 area Subaru dealerships. We had never gone car shopping at Quality Subaru but now we wish we had. As soon as we approached the showroom door, the sales manager welcomed us, asked the reason for our visit and promptly found salesman Nick Hammond to take care of us. He was very professional in his approach, asking the right questions, yet not giving us the 3rd degree. We were in a hurry that night and we told him that we just wanted to see what they had available and that we would have to return at another time. He completely understood and did not try to rush or high pressure us. He took some information so that he could work on our deal and we agreed on a day later in the week that he would contact us with some numbers. He called us when he said he would and gave us a few options to consider. We told him that we would need some time to think it over and would get back to him. Again, he was courteous and stressed that he wanted to "earn" our business. He asked if there was anything else he could do and respected our wishes. We came to an agreement on price and went to pickup our new car. Nick greeted us, thanked us for purchasing from Quality Subaru and walked us through every step of the delivery process. He gave us his undivided attention and thoroughly went over the car's features so that before we drove away we felt very comfortable with our new vehicle. Nick did a great job. Ask for him if you should visit Quality Subaru. You will not be disappointed.

Crosstrekguy

Aug 16, 2016

Thanks to the enthusiastic and thorough salesmanship of Nick Hammond, my wife and I are now the proud owners of a 2016 Subaru Cross Trek and could not be happier. Great job, Nick and thanks again.

dawn916

Aug 10, 2016

recently traded in my car for a subaru. nick was very helpful and knowledgable in finding the right car for me. the experience was easy and great.

Cdorosh

Aug 9, 2016

I found the car online and submitted a request to see it. Salesman named Nick called me back right away and was very helpful with every question I had. He knew a lot about the car and taught me things that I didn't know too. He was very patient with me and I felt very comfortable, not hasseled!

Erinros

Aug 8, 2016

Had a wonderful experience! Ralph, our sales representative was fabulous! No pressure at all. Everyone was very polite, hard working, and knowledgeable. Excellent service and friendly environment.

Jill Cannon

Aug 8, 2016

Always polite and helpful! They have my business! They listened to my questions, took time to answer, and helped me find a great vehicle. I will recommend Quality Subaru to all my friends!

Linda

Aug 7, 2016

This is my second vehicle purchased from Quality Subaru of Wallingford.I only went in for an oil change, but with 0% financing why not buy a new car? Nick Hammond answered all my questions. Ed Chen make financing easy. I'm sure I will go back for my next car.

SubiFam

Aug 6, 2016

Chris Carey and Zagorski are the reasons Quality Subaru is Superior!!! Mr. Chen rocks!!!Thanks, I will buy again at Quality Subaru...My son and I each bought a car the same week.

Athanasios Louizos

Aug 5, 2016

Our sales person Nick Hammond was excellent. Went over every detail and at the end I came out with a great car. Ed Cohen was great explained every detail on the warranty and extended warranty.

Ethel K

Aug 4, 2016

I enjoyed my experience with Quality Subaru of Wallingford. They were very thorough at acquainting me with operation of the vehicle and all of its accessories. I would recommend buying a new or used car from this dealership.

Todicagi

Aug 2, 2016

Great experience with nick. Happy with car, delivered clean with a full tank promised. Took time to show features. Happy with purchase. Not pushy! I would recommended.

Rhonda Pattberg

Aug 2, 2016

12 years ago, I bought my first new car: 2004 Forester. I used the dealership service for almost all my maintenance. They are always friendly, have the best 'waiting room' I have been in, and have always provided a pleasant experience. When it came time for a new car, I went straight to Quality Subaru. I was not disappointed and now am driving a 2016 Forester. It was actually a fun experience, and I do not enjoy car shopping like some people that I know who do that as a hobby :)

sarahesmith1214

Aug 1, 2016

Quality Subaru and Nick made this process extremely easy and even enjoyable. I am very excited for my new car and I highly recommend this dealership! It was a stress-process for sure.

John & Lisa

Jul 30, 2016

We had a fantastic experience at Quality Subaru. Ralph was knowledgeable and a pleasure to deal with as we test-drove cars and decided on the Legacy. Peter and Ed were also helpful and friendly. Our used car feels new; it even has that clean new-car smell. We are extremely happy with our car (our first Subaru!) and highly recommend this dealership.

Jim Weaver

Jul 27, 2016

Great Experience working with Nick, made it easy to pick a vehicle. Knowledgeable and transparent, he made purchasing a used Impreza breeze. Everyone at the dealership's was friendly and approachable, it was pleasure working with them.

Zaphod

Jul 27, 2016

I have two Subaru Outback's 2003 and 2011 and Paul's team treats them both with detailed service. The devil is in the details, I go in for an oil change and they find bulbs out that could have cost me a ticket. The under carriage cover plate was torn and hanging, it got replace with no hassles. After having a stereo install and the "check engine" light went on just before a trip, they squeezed me to hook the car up to the computer to make sure their wasn't a real problem and reset the alert. The list goes on since 2003. If you concerned with the outcome, speak to Paul, he'll st it right.

carpentersdaughter

Jul 26, 2016

Nick Hammond was great! He explained the advantages of Subaru over my previous vehicles and it became an obvious no-brainer that Subaru are the best vehicle out there. I like the Forester style to take advantage of the most room. Easy to get into & out of. I'm looking forward to many more years as a Subaru owner. NO More Fords for me!

Sarah95

Jul 23, 2016

I am grateful that Nick and Ed worked diligently to find a car that fit both my needs and my price range, including an affordable loan. I'm loving my new car!

Freddy

Jul 15, 2016

Nicholas Hammond was a great help in choosing our new 2016 Impeza! Great price and even found the color and interior I wanted !!! Highly recommend a trip to Quality Subaru in Wallingford for your next car. Great experience looking forward to driving this car for many years to come !

Joshja1234

Jul 15, 2016

I came into quality subaru looking to get into a newer car and I met Nick Hammond and he showed me the car I was looking for. So Nick Hammond and Ed Chen did everything they can to get me approved for the car I want which they did and now I'm enjoying my new car and first car from a dealer .

Nlaplante175

Jul 8, 2016

Great experience! Very nice people and good selection of vehicles to choose from. My salesman Nicholas Hammond was very helpful and didnt put any pressure on me and wanted to make sure i bought a car i really enjoy them. I highly recommend nick.

mlcoppola

Jul 7, 2016

On Sunday July 3rd we went car shopping after church. We had narrowed down what we wanted, although this was a Subaru dealership they had a Ford Fusion. We have been a Ford family for some years. So my husband and I checked out the car and at first thought the dealership was closed, it was a holiday weekend. But we tried the door and they were open, or two of the salesmen were there working. I like that they didn't run out to greet us, because if felt like no pressure, but left the ball in our court. Ralph and Mark were great. Ralph took us for a test drive with no boundaries. My husband being that the car was for him drove it. We fell in love. I had an inkling this was the car we would buy especially since I wrote down the VIN number I knew we would need. Ralph and Mark were a team in selling us this car without any pressure. We made an offer, they both agreed and a sale was made. It was pretty painless for such a big purchase. My kudos go to Ralph who made this a breeze. He was professional and kind and helped us through the process. Thanks to Mark and Ed , but Ralph did all the hard work. Ed was good with the paperwork but it was a bit time consuming with additional warranties and the like. All in all a good place to do business with. We absolutely love the car.

Kay/Sims

Jun 30, 2016

I returned to Quality Subaru for my next new Forester because of the level of trust that I have developed there. In particular, Ralph and Ed in sales, Jonathan and Karen in service, and everyone I have dealt with at Quality have gone out of their way to give me their best deal and take good care of me and my car. Thank you Quality!

Msrianne

Jun 28, 2016

As always my experience st Wuality Subsru was wonderful. Nick Hammond was wonderful. He listened to what I wanted in a car, made and made very helpful suggestions. It was clear that he valued what I had to say. He was very informative and went beyond, seeing that I understood my purchase and was happy.

Newsunowner

Jun 28, 2016

The experience at Quality Subaru has been excellent. Nick from the beginning has been helpful and has made this buying experience pain free. I would recommend this dealership to anyone.

Jfortier10

Jun 28, 2016

My experience with Nicholas at quality Subaru was nothing but exceptional. I felt as though he did his very best to give me the best deal around for my trade and the current vehicle I purchased through Quality. If you're interested in purchasing at Quality Subaru in Wallingford be sure to ask for Nicholas!

V and B

Jun 28, 2016

Thanks to sales rep Ralph for making the buying process easy and fast. He showed us all the features of the Subaru since we were not familiar with the model and it was a great deal. The staff was so friendly and they explained everything to us.

Kim K

Jun 27, 2016

The subaru saleman Nick was very helpful to us in a search for a used car. He showed us a Subaru Forester. He took us out for a test drive. My husband and I both has the chance to drive the carand when we got back to the office he took his time explaining everything about the car to us. Even though we got there late on Sunday he was able to have the car ready for us on Monday. Nick was very accommodating & helpful. I would recommend him to friends and family.

Selma

Jun 24, 2016

I BROUGHT MY CAR FOR a RECALL WORK AND REGULAR OIL CHANGE ETC. The Service Department staff I dealt with were Karen, Jonathan and Paul, all three were exceptional, friendly, kind and very professional. This is my third time there, each time, I am awed with the friendly and professional service they deliver. I WOULD DEFINITELY RECOMMEND TO FRIENDSand Family. Keep up the great work..Selma

subaru lover

Jun 23, 2016

We put a down payment on Saturday and picked up the car on Wednesday.This is our fourth car purchased from this dealership. We are lifetime Subaru owners.

JoyceS.

Jun 23, 2016

All of the people we met at the dealership have worked there for years (sales/service etc). They are happy there and they are happy helping the customer. A pleasure to work with. Great price. Comfortable to deal with.

kim123

Jun 20, 2016

Everyone was very helpful and nice. The dealership was clean. We didn't have to wait long for anything. They were accommodating. I would highly recommend this place.

Nissanrogue

Jun 20, 2016

I met a great person who name is Nick. He went above all for me. Go see him if you need a car. Thank you.

Ravi

Jun 17, 2016

From Test ride to finalizing the purchase over emails, it was a wonderful experience. Mike was very detail oriented during the test drive. I worked with Ann over emails and she was understanding and got all the information I needed. Finally Ed personally followed up on all the paperwork and was ready when I went to pick up the car. They were very understanding and met all my requirements!Mike pointed me to a great financing deal and Ed personally followed up with the Bank to get me the best deal!

RubieSubie

Jun 17, 2016

Mike Mazek was very helpful and knowledgeable. This is my first Subaru and I love it, I don't know why I waited so long.

Tardo3

Jun 16, 2016

Mark Soll was my salesman. He was very knowledgeable on the vehicle that I purchased. Went over every detail of the vehicle...from the manuals to the inside to unset the hood....he insured that I had no confusion. Mike Ward was the manager I dealt with...he was fair and straight forward. Again. Made me feel like I made an informed decision on my purchase.Ed Chen assisted with the paperwork...and again friendly and knowledgeable....left me with no doubts or questions.

map4057

Jun 15, 2016

I have been to this dealership many times in the past several years, so much so, I am treated like family. I am on my 5th Subaru. Would never go anyplace else.

almignone

Jun 12, 2016

Wonderful, trustworthy folks to do business with. No gimmicks! Knowledgeable about their products. Complete trust in the advice given ...made this purchase a pleasant experience. Would recommend both Mike's we dealt with...perfect gentlemen!

Charlie

Jun 9, 2016

Many people dread the thought of shopping for a car for various reasons. Quality Subaru made the experience darn right enjoyable. The sales rep Ralph Aquino was fantastic in every sense. To be more specific, he was courteous, thoughtful, non-pushy, and he listened. Subaru has a good product, and employees who believe in the product. Without reservation I will highly recommend Quality Subaru to friends and family. I felt comfortable handing my hard earned money to Quality Subaru!!!!!!

Cjlav

Jun 9, 2016

I despise the car buying experience for all the games that are played. Quality Subaru and Nick Hammond specifically, made the experience a little less painful. I was able to purchase the Make and Model that I wanted with no problems or pressures.

Joe Quagliaroli

Jun 7, 2016

I was able to a get a great deal on a car I was looking for. The customer service and ease of buying was great as well.

Happyjudith

Jun 7, 2016

How sweet it is that I bought my 76th birthday to the right place and time from the color to the service to the trade in to level of the sales person, nick Hammond, who went above the second mile. He treated mrs. Nonne like family. I am now ready to travel to my family in mass, New York, and beyond. And I thank god for the Quality Subaru team.

Craig Sternberg

Jun 5, 2016

I was in the market for a new vehicle and stopped into Quality Subaru . From test drive to delivery, both Chris Carey and Ed Chen were extremely knowledgeable and made my first new car purchase a pleasurable experience. I highly recommend giving them and Quality Subaru a try when looking for a vehicle!

JD

Jun 5, 2016

Great overall experience. Worked with Nick, Ed and Mike and they all were great, informative and willing to work with me. Thanks for making my 2013 Subaru Impreza purchase a pleasurable experience

Junie

Jun 1, 2016

Nick our salesman was so knowledgable and friendly! The best dealership I have ever been to. The finance guy Ed worked extremely hard to get my son approved and helped us understand the contract and all the benefits of warranties. Between the two of these men I would highly recommend this dealership.

QU Prof

May 31, 2016

Great experience. Great car at a very fair price with truly excellent sales support. Highly recommend this dealership. Kudos to our sales person, Mark Soll.

Mel123

May 31, 2016

Nick made the experience very easy and quick. He had a lot of knowledge about the car which helped me feel very confident making my decision. I am very pleased with my purchase and would recommend this dealership and Nick in the future to others.

jenyoga

May 30, 2016

Worked with Mark Soll who listened to my needs and worked with me to make the best fit. Would recommend them again. All aspects of vehicle I purchased were reviewed in detail. All questions answered effectively.

Badservicehater

May 28, 2016

I heard quality Subaru was a good dealership that cares about customer service but I was not impressed. My first experience started off alright, however when we got into actual negotiations, it went south. They severely low balled me on the trade in value of my car and then audibly laughed at me when I told them what I was expecting (I went to another dealership and was offered the amount I was expecting the next week). After the audible laugh, the sales representative then condescendingly asked me where did gotten that price, to which I replied Kelly Blue book. Then he tried to explain to me that Kelly Blue book has two different values you can look at and one is the dealership value, the other is the value you'd expect if you sold it out right....like he thought I could t read or use the Internet. I informed him I'd been looking at the dealership value because the value for selling it out right was over double what they offered me. After being treated like a moron I left and went elsewhere. They proceeded to call me and I decided to give them one more shot to earn my business. I spoke with the rep, explained what I wanted, what I was looking to pay, etc., and I was told that I should go elsewhere. They weren't willing to work with me. I wasn't asking for something outrageous because I know they could offer better prices than what I was being offered. I felt like my business as a customer wasn't valued and I was overlooked. Which is fine because it's a car dealership and they're all about the commission but don't pride yourself on a reputation of outstanding customer service and then make a potential customer feel like dirt. I won't be taking my business to Quality ever again and I would not recommend them to a friend.

Tharon

May 25, 2016

Ralph and Ed made sure that they did everything they could to get me the best deal. I was extremely confident in the car and package I received. They spent a lot of time going over multiple car packages and running the numbers on finance vs lease. I was very happy with the end result. I got the car and package with the additional options that fit my need and my desired payment. I would highly recommend this dealership. Ask for Ralph and let home and Ed get you the deal your looking for.

TLM

May 24, 2016

So after looking at and testing driving a few subarus, I bought an impreza.....Took a LONG time to come in, but it did and it was perfect....or so I thought.....the ride home was incredibly uncomfortable for both myself and my husband. I called Quality the next day, spoke with Ed and Ralph (my salesman). Came back the following day for more test drives and discussions. Ralph came in on his day off to meet with us. After more than 2 hours, I returned the Impreza and bought a Forester. Pete figured out how to make it all work, and Ed was available by phone (on his day off) for a consult. Came back a few days later (I had a business trip) and picked up my new new car. Everyone involved went out of their way to make sure that we were happy with car and the final deals. Thank you.

Valaress

May 21, 2016

This dealership was very nice to work with. Everyone I have met was very friendly and helpful. Chris was willing to go the extra mile and show how to work everything in my new car. Chris Carey was really the one that made the decision to move forward an easy one. Ed Chen helped us find the best deal and explained everything that we were buying into with great clarity. Quality Subaru I feel is the best Subaru dealership in this area and certainly beats all the others. Thank you so much for the great experience.

cliffro

May 20, 2016

He made the entire experience enjoyable and informative. He explained all features and options on new leased vehicle and went for test drive. No complaints at all.

Gary Tierney

May 20, 2016

From our initial contact with the General Manager, Peter Zagorski...through our salesman, Chris Carey...to the F&I manager, Ed Chen...everyone was extremely helpful and patient. Chris obviously spent the most time with us...from our test drive and thorough explanation of the car and its features...to the several hours he spent with us at delivery...making sure we completely understood the many new electronic features and assists. Ed was very helpful at our closing. Chris finalized the process by walking us through the dealership from restrooms to service bays...making sure we would be completely at home for our first recommended service visit.

AB

May 20, 2016

Miroslaw (Mike) is really very good human being. I bought the car because of him. He has helped us to make our mind towards getting Subaru. I strongly suggest to contact Miroslaw for future deals. Thank you

Paula M DeFeo

May 18, 2016

The salesman, Nick, was very informed and very nice and very helpful to work with. It was a pleasant experience. Love the car, thank you.

nanpop16

May 12, 2016

Quality Subaru is a very professional and friendly dealership who are willing to work with you to reach a satisfactory price in an efficient manner.

Ken Wu

May 11, 2016

Everyone was tremendous. This was my second lease and I felt I was treated honestly and fairly. I would recommend this dealer and the personnel to my friends

Gloria J Gorton

May 11, 2016

I needed a car right away so I am glad I went to this dealership. I found a great deal on a very gently used Subaru Impreza and was able to purchase the car and take delivery the same day. Thank you to Nick Hammond, who knew his inventory and was able to help me find the perfect car for me. He was so easy to work with and really knowledgeable. And thank you to everyone at Quality Subaru who worked hard to get me out the door with my new car the same day. I love my new Subaru - see you all soon for my first FREE oil change!

Jeff1961

May 11, 2016

I wasn't in love with the car it was ok, but not my dream car, so if I didn't get my price I was walking out the door. Long story short I bought the car, ten years old, 37000. Miles on her!

Blaggart

May 7, 2016

I was looking for a manual transmission Subaru and could not find one in NYC. After talking wit Ralph over the phone, I thought it was worth taking a drive up. After test driving one, I was convinced this dealership was where I was going to buy my car. They communicated well and made sure I had all my bases covered. They did a fantastic job

Tony & Judy

May 3, 2016

We have not been car shopping for quite a few years and our initial visits to dealerships was somewhat disappointing. This was not the case however with Quality Subaru. They were friendly and accommodating Our salesman , Nick Hammond spent more than adequate time with us was knowledgeable and informative. Most importantly we thought him genuinely sincere. We are happy with our car purchase and feel confident this level of service will continue with Quality Subaru!

ErinT18

May 2, 2016

I always hate going to buy cars, the experience is usually frustrating and annoying. However, I really enjoyed this dealership and our salesman, Chris. He was very helpful and accommodating, taking his time to explain things to us and going over everything in detail. Ed was also great, I didn't feel pushed into purchasing add on's and he was great with walking through the different options and what might work for me and my driving situation. It was a great experience and I love my new car! I would definitely recommend this dealership to anyone who wants a great car buying experience.

NickStakey989

May 1, 2016

I'm very please with my 2013 Saburu Impreza. Very great car. The salesman had a negative attitude when I asked if we can work out a price on this used car. Only regret is that I wish they would have budged on the price, Kinda feel like I payed a little too much.

jporczak

May 1, 2016

My experience with Miroslaw "Mike" Mazek was very pleasant. His professional service was appreciated and I will recommend him for future sales to my family and friends.

ClarissaM

May 1, 2016

We travled four hours from NY to this dealership and it was worth every minute! Our sales person Chris Carey was so accommodating, helpful and made sure we made the most of our trip. And he sold me a Subaru I absolutely adore! A wonderful experience and would highly recommend this dealership and our sales person Chris!!!!

Ethel K

Apr 30, 2016

Just recently bought a new 2016 Subaru Forester from here. Loved the experience with the people and Subaru its self. Nick the sales man was great, he helped us from start to finish in the perching progress. We were helped in timely fashion.

Jenniferjillian5

Apr 30, 2016

Just bought a brand new crosstrek. Chris was very patient and accommodating. Great experience as always and will be absolutely be back! Thank you Chris!

Kathy S

Apr 29, 2016

Nick Hammond was extremely helpful and knowledgeable. The entire staff was very professional. I purchased my used car at a very fair price and I am very satisfied with the experience overall.

Zeny79

Apr 28, 2016

Customer Service was excellent in a short period matter. Nicholas Hammond delivered every request I made and more. Very professional and understanding. Great team work and will recommend them to anyone.

Anotherhappycustomer

Apr 27, 2016

Shopping for my vehicle was a pleasurable experience because of the undivided/experienced professional assistance I was given by my sales person - Nick Hammond. I would undoubtedly go back to him on the future. I would highly recommend.

diane deconti

Apr 26, 2016

I loved my experience with Quality Subaru. They are a very friendly group of people, answered all of my questions, were very polite and patient with me. They were very thorough going through my new car with me. They are by far the best dealership I have ever dealt with and I have dealt with quite a few. I will definitely recommend them to everyone I know. And last but not least I love my new Subaru

Gene

Apr 24, 2016

"Mike" Mazek is very easy to deal with, and very helpful. We bought both our Forrester and our Outback from him. Ask for him by name!

davemandy

Apr 24, 2016

Staff was very courteous and flexible in meeting after hours on a Sunday to close a new car purchase. Fair and reasonable negotiation process. Excellent inventory.

Satisfied customer

Apr 24, 2016

We didn't end up buying a car there. However, they were very professional and helpful. I would have felt comfortable buying from them.

Kathleen

Apr 19, 2016

i recently purchased my first Subaru with the help of Nicholas Hammond. Nick was extremely knowledgeable about the Subaru brand and helped me select the perfect vehicle for my needs. My experience was easy and enjoyable, from the test drive to the day of pick-up. I couldn't be happier with my new Crosstrek, and would recommend Nick to anyone in the market for a new Subaru!

Jbudny1

Apr 18, 2016

Chris Carey was excellent to deal with knowledgable and curtous.I will buy another Subaru from Chris and the team at quality.subaru of Wallingford ct.

John

Apr 15, 2016

It's rare in this age of corporate greed to find a service department that is most interested in your vehicle and not your wallet. Quality Subaru service is a diamond in the rough. Jonathan Dillon is the consummate quality person that you don't see much anymore. He wants you to have a good experience every encounter and is focused on value not profit. You will never forgive yourself for leaving the profit-driven,sales oriented,big city dealerships sooner.I once was lost but now I'm found...amazing grace! Thank you Quality Subaru...loved it that you get a free carwash at a neighboring local business...these people care about their community!

rbackus

Apr 14, 2016

We just purchased our 5th Subaru from Quality Subaru. All of them have been purchased from Quality starting in 2000. We did shop around for price but Quality was able to beat other dealer's pricing. Our salesperson, Nick, accommodated us over a several week period and multiple test drives by different members of our family.We worked through some issues of trying to locate a specific model and color and negotiations but in the end came to a happy end result.Jack was filling in as the finance manager when we picked up the car. We told him we weren't interested an any of the extras such as extended warranty, paint protection, etc. He merely pointed out what was available at what cost without any attempt to hard sell us. Overall the process went smoothly and when it comes time for our 6th Subaru, we'll turn to Quality first.

Rick2016

Apr 13, 2016

The sales staff spent time clearly explaining and demonstrating the various options and trims of the vehicle model we were considering to purchase. There was no hard sell. We felt the negotiated price was fair and the terms of financing acceptable.

christine

Apr 11, 2016

Friendly knowledgable staff. I had researched online and was fairly well decided on the Subaru Forrester. Went in for a test drive and was convinced I had made the right decision. Drove it home that afternoon. Got a good deal on a new car without a trade-in. Easy negotiations with no high pressure. Financing, registration, insurance all ran smoothly. No stress!

page,robert

Apr 8, 2016

Never any problems as far as long waiting or hidden cost. Very professional staff from service techs to sales. All very courteous and knowledgeable. I have no problem recommending your dealership to everyone I know. I've gone to regular repair shops in the past with some success trying to keep the repairs cost down but it always comes back with problems. I feel much safer knowing my cars are serviced by certified Subaru technicians with genuine factory parts.Thank youBob Page

Lkloczko10

Apr 4, 2016

I was in the market for a used Subaru Forester and had the pleasure of meeting RALPH. Ralph was very pleasant, very helpful, very patient and MOST OF ALL not pushy! I would recommend RALPH as. Salesperson to any of my family or friends. Also Mike who did all our paperwork in finance was very helpful, honest and pleasant. I love my new car and it was a pleasure doing business with this dealership! Lynn

Nfeltj2

Apr 3, 2016

Great experience dealing with Ralph Aguino,Ed Chen who took the time to answerAll my questions,orienting me with leasing process and vehicle functions.

Subie#7

Apr 2, 2016

All personnel were helpful and knowledgeable. Showroom, car lot, and service area were all neat, clean and well maintained. Selection of vehicles was sufficient. There was the offer to find the vehicle of choice at another dealership if not on their lot.

cristanf

Apr 1, 2016

I cannot adequately express my appreciation for the service Chris Carey, Mike Ward and Karen Prisco provided me with. I am an extremely satisfied customer, and a very impressed one by the level of care and attention I receive at Quality Subaru. I am happy with my Legacy, and definitely sending my friends your way. Thank you All for being such outstanding professionals!Cristan Filippi

Mark Manno

Mar 31, 2016

First Nick Hammond is the salesman we had and made the whole process a positive experience. He took care of all our concerns and went beyond. My wife and I felt at ease with him and saw the genuine concern he has for people. Quality Subaru is the place to go and ask for Nick!Second Jack Blanchard handled all the financial questions/paperwork and did an excellent job. I have to give Jack two thumbs up all that paperwork could of been a nightmare but he explained it in terms I could follow...Thx

Tracy Luedke

Mar 30, 2016

All staff were friendly and knowledgable of the vehicle, explaining all features of the car thoroughly, I never felt rushed or pressured in my decision making process. They all considered my personal and financial needs and worked with me to stay with in my budget requirements.

tiffreeves

Mar 28, 2016

I have purchased, traded in, leased and/or sold 3 cars at Quality Subaru over the years and every single transaction has been wonderful. I most recently sold back my WRX and not only did Chad and Chris make it extremely easy but they offered me more than I had expected! I plan on doing more business there in the future and would highly recommend them to others!

Joan

Mar 24, 2016

We arrived at the dealership and were greeted warmly by salesman Nick Hammond. We were not ready to commit to buying but Nick did all he could to earn our business. It took a couple weeks for us to decide what we wanted because of some family health issues. Nick kept in contact without being intrusive. He was accommodating to our needs & wishes at every step of the purchase. We would highly recommend Nick for his professionalism and customer understanding.

Kman1402

Mar 24, 2016

Great dealership. Very helpful and I left with a great car. Couldn't be happier. Would recommend this dealer to everyone. Chris Carey in sales was very helpful and the reason I left with such a great Subaru.

happydriver

Mar 23, 2016

The quickest and easiest "car-buying" experience ever. No pressure,everything was explained clearly. Ralph knew exactly what I was looking for the minute I walked in the door.

Caryl

Mar 22, 2016

Nicholas Hammond helped make my experience in buying my first Subaru a great experience! He is very knowledgable, helpful, kind, and patient. He made every effort to make sure my buying experience was a smooth transaction. Always making sure I was competely satisfied from start to finish. I would highly recommend him to anyone who is shopping for their next Subaru. They won't be disappointed!

Power Behind TT

Mar 22, 2016

Miroslaw was very informative (new his product(s) inside and out and made us feel comfortable and NOT pressured. Of course we have had the experience with others in this dealership. "Mike" and Ed Chen, get FIVE stars.

eq

Mar 20, 2016

I was very nervous and hesitant to go car shopping, but the staff at Quality Subaru was outstanding. Nick Hammond was very helpful and patient. He was very thorough and has a good understanding of their vehicles and always made sure I was satisfied at every step. Nick was very informative and made everything relatable. I expected that my car buying experience would be stressful and complicated, however this was not the case, it was all very smooth and hassle free. I love my new Legacy. Quality Subaru has earned my trust and I will steer anyone looking for a car towards their direction!

Kari

Mar 20, 2016

We just bought our 3rd Subaru from Quality. Nick was kind and helpful in giving us the information that we needed. Also, Ed was easy to work with and gave us some great information. They were both patient and thorough, and we appreciate the time they spent with us. We were incredibly happy, and we love the Forester that we bought!

Debbie

Mar 19, 2016

Ralph Aquino made our buying a new car a wonderful experience. No pressure, just information to help us make the right purchase for our daughter. We are so pleased with the overall service that we will definitely consider returning to Quality Subaru to purchase our next vehicle.

5Subarus

Mar 19, 2016

I just picked up my 5th Subaru with Ralph & Ed. I knew them when they were at Mitchell. (Just before my last vehicle transaction, I found out they were both at Quality so I sought them out and drove from Avon to Wallingford to lease again from them.) Ralph clearly knows his cars, as do other people with his experience in the business. I made an appointment on a Saturday and let him know my lease was up. What won me over (and will continue to) is the honesty the lack of playing games - with both Ralph and Ed. I don't particularly like going "car shopping" and really don't like feeling as though I'm being taken advantage of. I don't have to worry about that with Ralph or Ed. I feel like Ralph has my back, so much that I avoided the dealer 5 minutes from from house and even passed by another on my journey to him!In the end, I knew my objectives, so I didn't have to hem and haw too much over different models and options. From the start of appointment to the time I drove away, just 3.5 hours went by. (Not bad for a car dealership - and I came prepared with a book and a drink.) I will be looking again for them in 3.5 years!

Subaru kathy

Mar 18, 2016

Nick was very friendly and helpful in my search for the perfect car for me. I'm very happy with my new Subaru Legacy! Thank you Nick!

Ooooo

Mar 15, 2016

I test drove two models that met my needs. Nick was very helpful throughout the process pointing out differences and similarities in both. Did a second test drive with my husband, decided on the model. Sold. New vehicle is now sitting in my garage. Thanks.

cps145

Mar 14, 2016

Nick was very helpful in going through all my options. He gave me a very detailed overview of the car before test driving it and really sold me on all the great thing the Legacy has to offer. I could tell that he really took pride in his job and really knew a lot about the car. Ed was very great on going through all my finance options and did not pressure me into buying extra things.

Mikey624

Mar 7, 2016

I came into the dealership with no intent on buying a car. Nick made the process Very easy! He sold me after the test drive with his advance knowledge of the vehicle!

Lynneb

Mar 6, 2016

They were very knowledgable and helpful in finding us the perfect car. It's a price and model that agree with my lifestyle. I would recommended them for their friendliness and efficiency during the buying process.

reading 123

Mar 3, 2016

Nick Hammond was very helpful in locating the car I expressed interest in. He certainly was knowledgeable about my specific car and with all the warranties and paperwork. Since I haven't purchased a new car in many years, I will take up the dealership's policy to return with questions I may have as I drive my new Forester. Ed Chen really explained all my options when it was time for payment.

cody15lax

Mar 2, 2016

Very great experience as a first time car buyer. Nick was very knowledgeable, personable, concise and a pleasure to do business with. Mike and Ed also assisted in making the process as quick and painless as possible. Five stars all around, and I would recommend Nick and the entire staff as the place to go for Subaru purchases!

Walshyj88

Mar 1, 2016

They were a great help finding a car and very fun to work with. Nick was extremely helpful explaining the warranties and packages and went over everything I could need to know

Jjmurdy

Feb 27, 2016

Nick, Mike, and Ed delivered a great car and shopping experience by listening to me then finding the right Outback fot me.No hassles, and I have my Suburu!

Crosstrek15

Feb 25, 2016

Very knowledgeable & friendly staff. Smooth car buying experience with no shady tactics. Nick was very helpful and I would recommend him to others. First time Subaru buyer and very pleased with the purchase.

W.B. Scrintl

Feb 24, 2016

Nicholas "Nick" Hammond gave great service. I bought a 2010 Honda CRV with 33K miles, a full tank of gas, and a fresh oil change. I was eager to get a fair price, and my car guru (nephew in Air Force) assured me that I did. A year ago my wife bought a new Subaru Forester and has been having it serviced at Quality since then happily.

Gregj45

Feb 24, 2016

Thank you nick for answering all my questions I had, and really showing me the cars and the features they had. You were patient and respectful, you helped me find a car that really fit my lifestyle and also my budget. Great first time car buying experience! Thank you.

Ace_2181

Feb 23, 2016

I have to take a moment to personally thank and praise our sales consultant Nick! From the moment we arrived on the lot, Nick presented himself in a professional matter and was there in the spot! Not in a annoying, let me be kind of being there but there to answer anything we had a question on. Definitely knows the quality and value of what he is selling which makes a world of deference when making such a purchase. He went above and beyond and got me in my car sooner rather than later! Much reccommended and will reference Nick to all my friends on the market for a new car!

disappointed buyer

Feb 19, 2016

was not made aware of all the oops you have to jump through to get their so called free incentives such as tires for life or a 4 th oil free. what a scam.what a same they have QUALITY as there name.it should be G[MMICKS subaru.

DISAPPOINTED BUYER

Feb 19, 2016

they do not tell you how much it will cost to get their so called free incentives.for example tires for life.you have to bring to them an align every 15.000 miles at a cost of 100.00 so at 45.000 mile you already paid for the tires.what a SCAM.

RickandAnne97

Feb 15, 2016

This was our second visit to a subaru dealer in one day. We walked into Quality Subaru just looking to see what they had. We ended up walking out a few hours later with a brand new 2016 Legacy! We thought our salesman, Mark Soll was wonderful. He was well informed, patient, down to earth, and very nice! He logically helped us make sense of our needs for transportation. Mark is a true professional! We also had the privilege to work with Ed in the credit dept. Ed took extra special care of us too! He took the time to point out where and how we could improve our credit in the future and explained everything plainly that had to be explained. We will, without a doubt, recommend Quality Subaru in Wallingford CT to anyone we can! What an amazing dealership and experience for what could have been a long, tedious experience! Thank you Quality Subaru!Sincerely,Rick and Anne Lee

asloutback

Feb 13, 2016

My experience was unusual for me because no one at Quality Subaru tried to pressure me or steer me in any way to some thing I did not want as other dealers tried to do previously. Nick Hammond asked me questions of my preferences and listened to what I had to say. When done he brought out the exact car I had in mind. He went through the car thoroughly and answered all of my questions. The rest of the process was just as pleasant with all the employees I dealt with.

Subarujohn

Feb 10, 2016

Nice to go to a dealership where everyone is friendly and courteous. Nick Hammond was my sales representative. Boy, he really knows his stuff. Everything was low key and no pressure. Ed Chen was a pleasure to work with. Things went smooth and quick. Make sure you see Nick Hammond. Kudos to Quality Subaru.

Subarucheryl

Feb 6, 2016

Nick Hammond greeted me and listened to me carefully then he showed me the exact Subaru of my dreams. He is truly a personal, professional, and knowledgable sales consultant. Overall, it was a fantastic experience. I would highly recommend him.

Dan z 171

Feb 3, 2016

Purchased a new Outback. This dealership was was very helpful,informative and no pressure it was the best experience to deal with such a professional organization and I would highly recommend them.

Adriana

Jan 29, 2016

This dealership is very professional and kind. Nick made purchasing my very first car so easy and exciting. He knew everything about the car I was considering. I am very pleased with my purchase and the customer service I received.

AdiC

Jan 29, 2016

The dealership was very professional and kind. Nick made purchasing my first car very easy and exciting. He knew everything about the car I was considering and I fell in love with it. They have great customer service!

CTSteelerFan

Jan 26, 2016

This is my 3rd car I have purchased from Quality. Just like my last 2 experiences, I found the salesman to be very knowledgeable without a hint of pressure. But I would really like to mention Ed Chen. My wife and I are known to drive a hard bargain, but Ed handled it all with respect and dignity, and he worked very hard to seal the deal. Thanks to Ed, my wife drove home in her new car. The best compliment I can think of is I am already looking forward to buying my 4th Subaru from Quality Subaru, thanks to Ralph, Mark, and Ed.

ramirez.christine

Jan 18, 2016

Whenever I take my car to this location Jonathan Dillon is always there to make sure things go well. The staff is always pleasant, respectful, and they care about their customers. I am a college student and work full time. I need a reliable car, to get me from point A to B and this dealership has helped me feel confident about driving my car.

SatisfiedCustomer

Jan 3, 2016

We had a fantastic experience buying a certified pre-owned 2015 Outback at Quality Subaru. Customer service, sales, and financing were professional, courteous, and knowledgeable. The price and trade in value were fair and hassle-free. The best part is we now have a safe and economical family car that is great in all types of weather.

cheryl123

Jan 3, 2016

The staff went out of there way to make the purchase convenient for us and to locate a car with all of the amenities in which we were interested. In addition, everyone was so easy to work with.

Jenniferjillian5

Dec 31, 2015

Recently bought a 2015 Impreza at this location. I had a wonderful experience with my dealer, Ralph. He made the process quick and easy as he walked me through every step in a professional, yet personable manner. He was friendly, patient, and kind which is why I would highly recommend him to anyone looking to buy a vehicle.

Dean

Dec 22, 2015

I was looking for a gently used Subaru for my daughter and found a great car at Quality Subaru. There were other dealers that I contacted closer to my home but I found them to be unresponsive in finding me a car that suited our needs. That's when I contacted Ralph at who had a car that was perfect for my daughter. It was in great shape plus it had a consistent serviced record through Quality. Even though it was a used car, the service department did a complete update on EVERYTHING. Ralph was great from start to finish. He was trustworthy and responsive to our needs. He even introduced me to Paul the Service Manager who went through what was done to the vehicle. All paperwork when smoothly with Ed Chen who was also great to work with and very accommodating. Overall, from start to finish it was an awesome experience at Quality! Great Dealership!

gar

Dec 21, 2015

I worked with the sales team for several months and they had the exact car on the exact date that I wanted. I worked with Kristin in online sales and she was very patient and not pushy.I purchased my car from Mark and he was great and explained everything about my carGreat dealer!

jamesr25

Dec 20, 2015

We choose this dealer because we've had some pretty bad customer service. Upon walking in the door we knew we were going to be treated better. Ralph greeted us as soon as we walked in and was awesome and patient as we looked at and tested several cars.But we can't stop there, ultimately it was everyone in the dealership; all were friendly, it just felt like a family atmosphere, talking and joking.... We took the car home that night! Thanks to everyone! Anyone looking at this review, should know you will not be disappointed using this dealer.

Lynn Clark

Dec 17, 2015

My past experiences with car dealers has not been favorable, until my recent visit to Quality Subaru in Wallingford, CT. Both my family, who went with me to car shop, and I cannot express enough positive comments about the salesman, Chad Esposito. I would definitely purchase another car from the dealership, requesting that Chad be the salesman.Lynn Clark

Red1234

Dec 5, 2015

I have used Quality Subaru for the passed 15 yrs. From the first meeting to present day, Karen Prisco has been a pleasure to deal with. Always polite,friendly and goes above and beyond to help you. The whole service department holds the most leverage for my return to buy my second Subaru.

Saralyn

Dec 5, 2015

I appreciated that Mark did the best he could for me and my budget. First time at this particular dealership and I will be back. Lovely people, exceptional service!

chrissyanna

Dec 5, 2015

THIS IS MY THIRD SUBARU FROM QUALITY. MY SECOND WORKING WITH RALPH AND ED. I WOULD WORK WITH THEM AGAIN, I SPECIFICALLY ASKED FOR RALPH WHEN RETURNING, HE'S A GREAT GUY AND SALESPERSON. ED WAS AWESOME WITH THE FINANCIAL PART BOTH TIMES I WORKED WITH HIM.I HAVE ALWAYS BROUGHT MY CAR BACK THERE FOR SERVICE AND THE SERVICE CENTER HAS BEEN GREAT AS WELL, IT'S ALWAYS A PLEASURE DEALING WITH KAREN.I HAVE ALWAYS HAD A GREAT EXPERIENCE DEALING WITH QUALITY SUBARU.

Jessie

Dec 4, 2015

My experience at this dealership was excellent. Karen Prisco and Jonathon Dillon we're very efficient and friendly. I waiting for my car and was able to get some work done with the WiFi available. The wait was very short and the location is convenient.

Lou6265

Dec 4, 2015

Visited many dealerships over last several weeks looking to replace my Saturn VUE SUV. All sales people were very friendly upfront but when I presented KBB Fair Purchase price of my trade-in/new vehicle purchase - everything changed. This was not the case at Quality Subaru - experience from start to finish was fantastic. Purchased vehicle at a price that was spot on to KBB. Also while waiting to pick up my new SUV (Forester) - received a free lunch. Great experience, friendly & knowledgeable staff and great car.

Karen from Branford

Dec 3, 2015

We bought an Outback in 2006 and have enjoyed the personalized service here ever since. Whether for a routine matter or for a complex diagnosis and repair, the service department has treated us with extraordinary care. We have moved from the Wallingford area and now have a Subaru dealer much closer to our new home, but we still return to Quality Subaru. They have always been great to us, and we enjoy our visits. And, by the way, we got a great car also.

lbg

Dec 1, 2015

My experience at this dealership has always been good, they are very efficient and very pleasant to do business with. The service was done promptly, coffee was served, good customer service.

ljmascola

Dec 1, 2015

We bought our first Subaru Outback from Quality Subaru in 2000, And over the years have purchased 4 more Subarus from them, (3 Outbacks and 1 Foester).From our first purchase to our most recent one, the quality of customer service has been excellent from the Sales Team to the Service Department.All the service needs of our cars has been perfromed by Quality Subaru's Service Department. Its a great feeling when you bring in your car for service and the Service Department Manager and Service Department Consultants know youby your first name.

Mary

Nov 27, 2015

We are very happy with our Subaru. Mike made the sale easy for us.He explained the process and kindly guided us through the decision.

JAK

Nov 27, 2015

The service is always accurate and professional. The waiting area and people are helpful and friendly.They checked for any updates to the car's service and did not try to do more than what was needed.

Steffer35

Nov 24, 2015

I came to Quality Subaru because of their inventory and I needed a new car after a recent accident. I worked with Ralph, who was very knowledgeable - he went through every aspect of the car for me and told me of all the safety features of the 2016 Impreza that I test drove. He was sympathetic to my situation and made the process worry-free, even going back to his manager to get the best financing for me. Mike Ward made the paperwork process easy as well, and he explained every page of it. I amin love with this car - I have always wanted a Subaru! Highly recommend this dealer!

Crosstrek Owner

Nov 22, 2015

I went shopping around to other dealers and I found they are no match to Quality Subaru. Quality Subaru is an honest dealership. The sales people and the finance person are very kind and considerate to the customer. In addition, I was treated with respect as all customers should be treated. I highly recommend Quality Subaru to anyone looking for a vehicle. You can't go wrong with Quality Subaru. I got the car I wanted at a very reasonable price.

jdes

Nov 21, 2015

Extremely satisfied and happy. Ralph Aquino and Chad Esposito were terrific and went out of their way to listen to my needs and answer all questions. Mike Ward was very informative concerning warranties and maintenance programs. An overall awesome and stress-free experience.

Mikepadelli

Nov 18, 2015

Received the best service ever. No question went unanswered. Very detailed from start to finish. I was looking for a car and Chris Carey did an awesome job finding it for me. He kept me up to date on where it was and when it would be at the dealership. Ed Chen was awesome in getting me the best price and payments. Ill never go anywhere else.

Subarhappy

Nov 18, 2015

There's a good reason we have been satisfied customers and have recommended Quality Subaru to others for almost 20 years. Not only are they knowledgable professionals who enjoy what they do, they are mindful of the needs and wants of their customers. Yes, we are pleased and yes, we will continue to return for our vehicles and their service.

subarulover

Nov 16, 2015

Quality Subaru is an honest, reliable dealership at which I have purchased 3 vehicles. They never disappoint! I highly recommend Subaru vehicles for dependability and this dealership to purchase one.

SuperYoshi

Nov 14, 2015

Our salesman was Ralph Aquino and he was incredibly kind and knowledgeable. We went into the dealership not knowing which Subaru would best fit our needs, Ralph was so nice letting us look at all the different models of cars and even let us put our stroller in the trunks of the cars to see which would fit our stroller best. At one point during our visit I needed to feed our newborn and he was so considerate, he gave me an empty office to nurse in! Ralph really understood our needs and even took the time to show me his car so I could see what the different upgrades in the Outback looked like. If they didn't have the car we wanted on lot he was happy to order one for us. Ralph made us feel confident the Outback would fit our growing family needs and also handle the CT weather better than my car at the time. Ralph gave us a great price on our trade-in and an awesome price for our Outback. On picking up our new car, Ralph explained all the features, got me all set up and even called to follow up a few weeks later to see how we are liking our car and if we had any questions! We also met Chad Esposito, he was friendly and helpful. He chatted with us and was also available to answer any questions.The sales manager, Mike Ward, was awesome. Mike explained all the paperwork I was signing clearly and concisely. While I was finishing up paperwork, my newborn started fussing badly and Mike offered to pick him up and he was able to keep my baby calm and entertained, it was so sweet!I'm really happy with our purchase and everyone at the dealership went above and beyond to make sure we were happy!

newcar

Nov 9, 2015

My wife and I found Chad a most respectful, knowledgeable, and kind person. Wehad no problem expressing our concerns, needs and worries. He gracefully guidedus through the process and all our expectations were met. We knew what to expectand what not to.. Very pleasant person and dealership to do business with.Anthony and Kathleen Mauro

gratefulcustomer

Nov 8, 2015

I stopped by recently because my car was making a funny noise. The Service team squeezed me in and confirmed that the noise was just from a rock in my wheel well. They were very friendly and I was grateful that they made time to confirm my car was safe to drive.

suzanne 58

Nov 6, 2015

Karen, Jonathan, Paul and the entire service staff provide the best customer service. Very courteous and on time service at a great price. I highly recommend Quality Subaru for all your auto needs.

TVissicchio

Nov 4, 2015

I purchased my car at Schaller Dealership ,but the car was originally from Quality Subaru , so we went to Quality Subaru and had them install side window deflectors on my car and the person who installed them chipped the paint and a scrap mark from the installation. When my husband went and showed the service manager , he said they did not do it. You could tell that a tool fell from the roof and chipped the paint and left a scuff mark. It was on the passenger side . I keep this car in the garage and look over the car everyday since I bought it. They did give us touch up paint. Luckily my husband has the experience to touch up the spot since he was a certified body tech and mechanic. I would have liked validation that this happened at the service dept. I know stuff happens sometimes, but they kept saying it did not happen there.

123Allie321

Nov 4, 2015

I have purchased or leased four Subaru cars from this dealership. I have never been disappointed. They work hard to be fair and to provide the best customer service experience possible. I would highly recommend them!

Jay

Nov 2, 2015

Gave me better quote and honored the quote. Sales people were courteous and helpful. Waited for few months for the vehicle. Met the expectations on the new vehicle and delivered it.

bergeron, sue

Nov 1, 2015

The service team at Quality Subaru was courteous and efficient. The quality of service was good. The waiting room is very comfortable and even if you're just dropping your car off the service team is always good about calling you when your vehicle is ready.

amilani

Oct 31, 2015

I am always greeted with a smile and even when the service department is busy I never wait. Service is prompt and all questions answered.

Pauline1234

Oct 25, 2015

Easy to schedule and met time expectation for the usual maintenance. Friendly staff and reasonable price. Waiting room comfortable so that I could get work done.

happywithmynewride

Oct 24, 2015

I have owned a Subaru since 2006; my old car was purchased at a different dealership as I was unaware of this dealership at the time. I routinely used the service department for maintenance of my old car at this dealership. It was my prior relationship with the service department that brought me into their sales department when I was looking for a new car. The experience with my sales representative was pleasant and pressure-free. He listened carefully to what I wanted and explained the various options available to me. I got a fair value for my trade-in and he called to inquire how I was doing after my new purchase just as he said he would. The experience with financing was also hassle-free. I was informed of my options and the rationale behind add-ons but not pressured in one direction or the other which left me feeling empowered to make the decision that was right for me. I recommend both the sales and service departments at this dealership for their good humor, professionalism and integrity.

Bboeh1

Oct 21, 2015

I have heard good things said about the quality of the service Wallingford Subaru gives so I thought I would try. I appreciate the personal and detailed attention the dealership gives and fair pricing. Karen is no exception to that. She is service with a smile and very present to work with.

Jaramah2

Oct 19, 2015

As always I got a great service at Quality Subaru, the folks here are simply AWESOME. Karen Prisco is always pleasant and courteous, I definitely recommend this dealership.

John Judy Budd

Oct 18, 2015

It was the easiest car buying experience that we have had in all the years we have shopped for cars. Ralph, our salesperson, was so nice and informative, he made the process a joy without any pressure or stress.

romeo07

Oct 8, 2015

My mother and I had a wonderful, positive experience this week. Ralph Aquino was a pleasure to work with. He made the entire process seamless. This was the first experience that either my mother or I have ever had with Subaru, and I would highly recommend this dealership.

Artsub

Oct 8, 2015

Staff was very very friendly, courteous and attentive in listening to what I was looking for in my next new car purchase. Excellent follow up was critical to achieve a great customer experience - so thanks to Chad Esposito my sales cosultant and Mike Ward who handled the business transaction. This is my second Subaru and the maintenance folks have been excellent. Great team work!

David

Oct 8, 2015

We bought our first Subaru in April. Chad, our salesperson, made the experience easy, painless, and actually enjoyable; a first, and one for which my wife and I are most grateful. The Legacy and Chad sold themselves. End of September I brought the car in for it's first oil change that was FREE. This free service was a smart way for the Service Department to solicit new customers and thus introduce themselves. Karen Prisco , my service consultant, was most pleasant and accommodating. Everything about Quality Subaru has been low key and, in a word, "nice". Hard to find that in today's hurry up world. Praise to Quality Subaru.

carbuff

Sep 29, 2015

Was in the market to lease a replacement of a car going off lease. Mark Soll was extremely helpful in finding a 2016 Legacy that we were looking for. Mark answered our questions thoroughly and we received a fair lease quote. On delivery, Mark did a masterful job explaining the new features and offered to do a refresher course in areas that might confuse us. Mike Ward did a good job explaining the business aspects of the lease and various additional programs that were available. Nietheer Mike nor Mark were at all pushy in their sales approach.

Agnieszka72

Sep 29, 2015

Service Consultant Karen Prisco provided great customer service during last visit on 09/25/2015. She was friendly and accommodated my request for additional service to my car not previously scheduled.

italiana925

Sep 28, 2015

I purchased a 2016 Subaru Forester to replace my old SUV. My salesperson was Ralph who was a wonderful salesman to work with as he was not pushy like most salesman. He was very helpful andknowledgeable about the product. After viewing the accessories in the car and taking it for a drive, I knew it was a great fit. It came down to the price now. Peter was great to deal with on the price as he gave me the best available price so I did not have to dicker as I had expected. Ed was very patient is explaining the sales contract and other items that could be purchased. Overall, an excellent experience.

subaru

Sep 25, 2015

I love the Subaru dealership. most of the people are friendly except one of the customer service people. she barley says hello and is "unfriendly". she knows her job but I have to bring the car there because my husband won't because of her attitude.

marefed3

Sep 22, 2015

I am on my second Subaru Forester and use Quality Subaru in Wallingford for all of my service. I have been a customer for over 15 years and have never had an issue. The staff is courteous, always willing to assist and my issues (very few) are address with one visit. I highly recommend them.

RT

Sep 22, 2015

I have been a customer of this dealership for many years. I have always received exceptional service and will always come back to either buy a new car or schedule maintenance. Karen and Paul are very knowledgeable and friendly and a delight to work with.

btzorz

Sep 20, 2015

Paul and Karen did an excellent job of getting me in and out quickly. They are courteous, friendly and very professional. The actual service to my Subaru was excellent as well. This is the best Subaru dealership around.

satisfaction plus

Sep 19, 2015

Karen and Paul were courteous, prompt, knowledgeable and very accommodating. They were pleasant and smiling. Made you feel good about being there. I definitely would recommend this dealership and service to others.

Al

Sep 19, 2015

I had an unexpected problem with my Legacy - they got me in right away. Problem was diagnosed, fixed and I was on my way within an hour. The service department always exceeds my expectations.

OZMINT

Sep 16, 2015

This is my 2nd purchase thru Quality Subaru, Would not hesitate to buy or service thru this dealership in the future. Both deals were with Chad E (sales) and Ed C (Finance) , Both are experienced and efficient at what they do. Would and Have recommended this dealership !!!

Eden2013

Sep 16, 2015

I had a problem with my shifter; Paul walked me through jury rigging it and had me come in the next day. He is always helpful and friendly. Karen is excellent; perfect customer service and an outstanding person to be "the face" of a business.

Gstef

Sep 16, 2015

Love our 2014 Legacy. It is a beautiful car. Ralph was very helpful and very knowledgable. Ed Chen was very helpful also. A great experience.

Darlene

Sep 15, 2015

I had the best experince buying a brand new 2016 legacy from quallity subaru. I am so excited about my new car. Ralph was very patient with me when I test drove several cars in the lot and he even took time from his day off to meet with me to pick it up. He's the best !Jonathan - is the best service advisor ever I will follow him anywhere!

Happy Customer

Sep 15, 2015

Karen is uniquely friendly and warm with her welcome... Having such a receptionist customer service is unique and outstanding... Service is always speedy, and excellent.Free car wash is very nice...When we bought the car there 3 years ago, the experience throughout was too notch...

Ad1986

Sep 15, 2015

Quick and painless service. Karen was a pleasure to deal with at the desk; goes over what is needed and what is recommended without forcing it down your throat.

srx65

Sep 14, 2015

Our last 4 cars have been purchased from Quality Subaru. We have been treated and advised very well. Sales and service staff has been excellent.

Ed from Durham

Sep 11, 2015

Always timely and attentive. I've been going there for about fifteen years and have never had any problems with their service. Their senior discount is nice too.

Karl Olson

Sep 10, 2015

Service was excellent. Service Advisor Karen greeted me as I walked through the door and was very friendly, efficient and thorough in processing my maintenance request.. The maintenance was done is less than time than quoted when I asked. The employees of Quality that I encountered were all very friendly.

Arthur Boutillier

Sep 9, 2015

Karen Prisco, Treats Me as though I am the only person there having work done on My Subaru.. I also have praise for Paul Honious Service Manger. They are the best. and have never let me down and always have a smile for me.

Kim P.

Sep 8, 2015

Wonderful, knowledgeable, and helpful staff. I purposely returned to Quality to purchase my second Subaru because of the staff in both sales and service. Mike Ward and Mark Soll were absolutely the best to work with - patient, courteous and very, very kind and in the past Paul Honious and Karen Prisco were a pleasure to work with in the Service department, as well, and I look forward to working with them again with my new car. I was particularly looking for a white Crosstrek with the Ivory leather interior and Mike wasted no time in locating one and obtained it immediately for me. However, timing is everything, I purchased this new vehicle during the DMV shutdown and Mark and Mike were both very patient and understanding in working with me to get through some of the hassles I had to deal with at DMV. Mark stayed very late on a Monday evening to ensure delivery of my car, he was very accommodating especially after a very long and busy day. Ed Chen made the finalization of the financial paperwork a breeze also staying very late and even going as far as providing me with a temporary dealer's plate to ensure delivery that night while he dealt with DMV the next day regarding a computer system glitch. They all definitely went above and beyond to satisfy me and ensure that I received my car quickly knowing that I was in a one-car household situation and really needed the car. I would also like to note, prior to dealing with Quality, I always dreaded purchasing a vehicle and that is no longer the case with this dealership and its staff. These gentlemen absolutely made this a very positive and pleasant experience for me and I highly recommend them to everyone. Kim P., Middletown, CT

dhchere57

Sep 5, 2015

Very nice and knowledgable staff. I purchased this car over the phone. I test drove the outback at another dealership and was anxious to buy this make and model. I called around to other dealers in ct and quality Subaru had a limited one coming in that was not sold already. Mark soll and Mike Ward were absolutely wonderful to deal with. Then when it was time to sign the financial papers Ed Chen was excellent They made my experience a positive one and pleasant one. I highly recommend this dealership and staff. Donna ChereWatertown Ct

lovequalitysubaru

Sep 5, 2015

Let me start by saying that I have leased and or purchased 5 different Subarus from Quality Subaru and will never go anywhere else. In addition, I have referred at least 4 people who have actually purchased a car from Quality along with referring numerous others. I purchased my first car when they were on Route 10 in Cheshire and dealt with the owner, Joe Blankenship (last name may be spelled incorrectly). They moved to Wallingford to a GORGEOU facility and I followed them - wonderful, helpful, FRIENDLY and knowledgeable staff no matter what department you are working with - sales, service etc. The waiting area is beautiful, inviting, and offers all the amenities - a fireplace, free coffee, donuts, newspapers, flat screen TV and so on. It's the staff that makes the place - it truly is. Every salesman I have worked with over the years has been knowledgeable and friendly, NEVER pushy and obnoxious. In all honesty, my favorite group is the Service Area - Paul Honious and Karen Prisco are magic - so very kind, caring and just all around wonderful every single time you call or go there. Their customer service simply cannot be improved upon - always right there no matter how busy it may be. Every interaction I have had with this dealership makes it #1 in my book and it should be in yours as well. Their inventory is exceptional as well; forgot to mention that aspect. They truly are the best and the ONLY dealership I would consider, hands down. Thank you Quality for the outstanding experiences you provide!!!

rlbioski

Sep 4, 2015

The service on my 2014 Outback was a 25,000 mi. service. Karen Prisco was the service rep. I dealt with. Service was performed perfectly.Karen is always very personable and helpful each and every time. I always recommend this dealership for all vehicle needs.Paul and Jonathan are always very helpful!

bfrosolone

Sep 4, 2015

Brought our 2015 Forester in for service today. Very pleasant experience as always. I would highly recommend their service and sales department. This is the 3rd Subaru we've leased from Quality.

WickC

Sep 4, 2015

The 10,000 mile service was performed more quickly than promised. The price was reasonable. The person I dealt with was friendly and efficient with the paperwork.

lynn15

Aug 30, 2015

Chad Esposito was a very helpful, knowledgeable, and friendly dealer. I never felt pressured by Chad and found the whole car buying experience to be enjoyable. Ed Chen, the business manager that also assisted me with my purchase, was also a pleasure to work with. Overall I am very satisfied with my experience with Quality Subaru in Wallingford and highly recommend working with Chad and Ed.

kurt

Aug 28, 2015

Ralph and Peter were very informative, polite, and knowledgeable and able to answer all our questions. The staff was a pleasure to deal with. I would definitely go there first when buying my next car.

brum2422

Aug 26, 2015

Our dealer was Mark Soll, a sincere, helpful & willing to please professional who made our experience pleasant, fast & easy. Mark explained everything in clear detail, not only in his presentation, but in the paper work and demonstration of our chosen vehicle. He was attentive and fully accommodating to our needs & questions. All of the employees, including the sales manager as well as the service and parts people were enthusiastic and knowledgeable. We would definitely return to Quality Subaru for future car purchases, and we will gladly recommend this dealership to others.

Happy Customer

Aug 24, 2015

I drove to the dealership to test drive one vehicle and ended up buying a different one. Mark was very helpful, friendly and listened to my concerns about a vehicle purchase.

Al & Maureen

Aug 17, 2015

Chad Esposito was our salesperson and was polite, organized, well prepared to answer questions, and just a pleasure to deal with. He went out of his way to make us feel comfortable and get us exactly what we wanted as far as model and price. He did not pressure us once which was an unexpected delight. This helped make the decision easy for us. The Finance Manager Ed Chen was very thorough in presenting all the warranty/extra options in a way that was very informative. He was extremely knowledgable and also did not pressure us into anything we weren't comfortable with. We would highly recommend the Quality Subaru team to all our family and friends. Top notch service and great people to deal with.

pat

Aug 15, 2015

The entire staff at Quality Subaru goes far beyond "excellent" when dealing with customers. They are friendly, helpful, efficient, and we actually had FUN buying our Subaru ! There was no pressure or haggling. Just an honest attempt to get us what we wanted for the price we wanted.Our salesperson Chad Esposito went out of his way to make sure we were happy. And the Finance Manager Ed Chen gave us great advice and worked closely with us to finalize our transaction. Even Warren Smith in the parts department joined in to make sure we were all set before we left !Just seeing how well everybody who works at Suraru gets along, laughs a lot, and genuinely seems to like each other makes this an exceptional dealership! We would recommend Quality Subaru to anyone who wants a good deal and great service. As a matter of fact, we would say it is worth going out of your way to purchase from them because they will go out of their way to make you happy.

Happy Lady

Aug 14, 2015

First time Subaru owner and will be a lifetime customer! The customer service is outstanding--no pressure, no rush. Chad treats you as if you were a family member.

Grumpy

Aug 13, 2015

This is our fifth Subaru purchase at this dealership, need I say more? We were never rushed and our questions were answered completely. Our new car was ready as promised and we couldn't be happier.

Sjh09004

Aug 2, 2015

Chad was helpful and informative. They were willing to negotiate a reasonable price on the car as well as let me test drive a model that not many dealers would.

Joshdent

Aug 1, 2015

Stopped into this dealer interested in leading a new Subaru with my pregnant wife. The dealership was busy, but not crowded. Despite seeing several salespeople, no one offered to help us. I can accept that they may already be busy with other customers, but "I'm sorry we are busy, we'll be with you as soon as possible" goes a long way. It was frustrating that many of the employees walked right by us, again without a hello or a we'll be right with you. After twelve minutes of being completely ignored, we left. Please note I did not work with Mark Soll as listed but I could not review unless I listed an employee and he was one of several who passed us by.

Lynn

Jul 27, 2015

Chad was very accommodating and personable. He even stayed late to close the deal with us and we didn't feel rushed at all. he was very knowledgeable of all the makes and models that we looked at.

Gray haired lady

Jul 22, 2015

No one greeted me as I walked into the dealership. There was one salesman busy with another customer and two others who seemed very interested in paperwork on their desks. I began to inspect the Forester that was on the floor. I spent close to 20 minutes, putting seats up and down, inspecting the cargo area... No one came to help. The only other customer left and I was the only customer in the dealership and no salesman would even make eye contact with me. After 20 minutes, a young man entered the dealership and two of the salesmen jumped up and asked if they could help him. This dealership apparently practices age discrimination and gender discrimination. If you are an older woman, go somewhere else- Quality does not want your money.

laurie13

Jul 16, 2015

Looked at vehicle and test drove and loved it! Very knowledgable and explained every aspect of vehicle. Negotiated price to accommodate my budget, which took some doing, because sales are in sales to make most profit. Came to a mutual $ amount and the rest was smooth sailing. Was able to do most of the finalizing through e-mail and phone calls. Set up pickup time and I was in and out in no time. Mike in finance was also very informative and explained every aspect of purchase with a welcoming personality! Am hoping to save for another purchase for my daughter.

New to Subaru

Jul 13, 2015

Approached within seconds of my arrival. Salesperson was very helpful. No hard sell. Purchased the car within a week.Quality Subaru really offers quality service!

chad

Jun 27, 2015

Chad Esposito was very helpful. I ordered an outback. he guided me through the process and kept me updated until the car came in.I was very happy with the service.

KariannP

Jun 23, 2015

First of all, I always expect there to be something overbearing in a salesperson's approach. Here, I found none of that. From one of the sales manager's, Mike, to my personal salesperson, Marislaw Mazek, I can give kudos in their way of answering questions and keeping the experience pleasant and even fun. Miroslaw was both extremely professional and kind. Just can't say enough about how he and Mike made a difference in the buying experience. And I'm excited about my new/ used Prius.

PNlady

Jun 22, 2015

Had a fantastic experience when buying my brand new Subaru Forester! Wanted vehicle not on their lot. Went out of their way to find the vehicle I was looking for at another dealer. Immediately cleared up problem with first vehicle chosen before vehicle came to me. Brought in another comparable vehicle right away! Both myself and boyfriend felt that Chad Esposito was the best car salesperson we have dealt with - EVER! Both of us have had enough past experiences with car salespeople good and bad to have come to this conclusion. Extremely knowledgeable about vehicle, super polite, sense of humor, did not feel pressured from him at all which led to a very pleasant experience. Easiest car buying experience of all time! Ed Chen super nice as well - didn't try to sell me anything he didn't feel would be valuable to me.

Ryan

Jun 21, 2015

My first car buying experience made simple, efficient, and pleasant. Staff polite and willing to answer all questions. Extremely satisfied with my 2015 WRX and with the services provided at Quality Subaru.

T&JCas

Jun 16, 2015

Mike Mazek made purchasing our first Subaru a very pleasant experience. He answered all our questions and concerns and explained every detail of the car, We felt no pressure and the process was quick and straight forward. Mike and Ed had everything ready and stayed late to ensure that we were comfortable with our new car and financing. This was the most pleasant experience we have ever had purchasing a car.

Bob123

Jun 8, 2015

The entire staff were courteous and knowledgeable. They demonstrated all features of the new car. My expectations were exceeded when My monthly lease fee turned out to be less than originally discussed and I received free maintenance for two years.

Mike1052

May 30, 2015

We where looking for a used car and Chad meet us as we drove in,he was a perfect gentlemen from start to finest which resulted in us getting a Subaru,when we contacted our insurance rep to have it put on the insurance he said it one of the safest cars made of course he didn't have to say that we own one for 15 years,Chad was a bonus and a credit to the company he works for.So if your in the market for a new or used car stop by and see Chad you'll be glade you did we are.Just don't jeopardise safe and comfort and of course kindness (I'm talking about Chad of course ) also their service is second to none I obviously been there before.

apdutra3

May 20, 2015

We recently purchased a new Crosstrek here. Mark Soll came out to talk to us even though the dealership had already closed for the day. He stayed late, found out exactly what we were looking for, which didn't match anything in their current inventory. We returned a few days later and Mark had found the exact model we wanted and we were offered a great price right from the start. Ed Chen and Mark had everything ready and delivery went very smoothly, every option and accessory we wanted was installed and nothing was overlooked. A great experience overall.

frantcarlos

May 11, 2015

from the beginning till the end our experience with mark soll was an amazing one. mark made us feel like we knew him forever explain all the details about our outback subaru and you can really see how sincere he felt about the quarlity of the subaru cars and staff.would do it all over again.a million thanks mark .

2015subaru

Apr 29, 2015

Requested the on-line quote from several dealerships. Only Quality Subaru provided the detailed out-of-door cost besides the price in the first email (from Kristen Ntoukiantzis). Finally, after shopping around I bought my first Subaru from Quality with the help of Mark Soll. He is very friendly, efficient and humorous. Ed is a good business manager, very knowledgeable. A great team!

chuck

Apr 29, 2015

covered all bases correctly this is my first purchase of Subaru outback,explaining the the features it easier in making my selections of the wide range offered in this model

Giftshopgirl

Apr 28, 2015

This was the second Outback that I've purchased from Quarlity Subaru, and it probably won't be the last. My sales rep, Gary, also sold me the last car. I have been leasing for years now, so there have been several other dealers and salespeople along the way. Overall, the experiences here have been exceptional. The team is very friendly, knowledgeable, and efficient. They were able to find the exact car that I wanted at a very good price....even though this is model is scarce right now. The whole process was virtually "painless". Oh, and the car, by the way, is awesome!

David

Apr 28, 2015

I have bought four new cars in my life and for the most part, hated the experience. I always left the dealership thinking I either got taken, or could have done better.. This month I bought my fifth new car, a fully loaded Subaru Legacy, from Quality Subaru. The experience was a pleasure! The presentation was low key, without pressure or gimmick. Using True Car Value as well as the BJ auto buying certificate program further took the anxiety out having to "negotiate" a price. In short, my wife and I love the car and thank Chad for a great experience.

kelly421

Apr 28, 2015

Staff courteous & knowledgeable. Everyone was very friendly. Mike Schweikrt went over all the car features. Great deal! Love the Forester. When we buy another car in the future this dealership will be our first stop!

queenie

Apr 23, 2015

Staff courteous & knowledgeable. Since this is our first Subaru, salesperson was patient and took the time to explain the features on the vehicle. Would recommend to friends & family.

Subaru01

Apr 14, 2015

Everyone was very friendly. Great team of people. Explained the car features and made he paperwork painless . Loved it and when I buy another car down the road this is where I will be going !

Lois

Apr 6, 2015

Outstanding experience buying our new car! We have had three used Subarus in the past; they have lasted hundreds of thousands of miles, and it's the only make we are interested in buying. We knew we wanted a new Subaru this time, but we weren't sure what model. Ralph Aquino, our salesman, was knowledgeable, friendly, and non-aggressive--just the right mix of attributes for a salesperson I can work with. He clarified the various models for us, and we are now delighted with our new Forester.

mario2

Apr 4, 2015

This was the first Subaru my husband and I have ever bought and the experience that we had with the Quality Subaru dealership was outstanding. Our salesman, Ralph Aquino, new his product (Forester) inside and out . His commitment and knowledge base of the Subaru product line combined with his genuine enthusiasm for working with and helping people obtain the best fit for their needs made this the most pleasurable and productive "new car" experience that we have ever had. It really makes a big difference working with someone who loves their job and stands behind the product they are selling!

RKSubaru

Apr 3, 2015

We began our car search last year (Spring 2014) looking at Honda, Toyota, Mazda and Subaru. As lifelong Honda and Toyota owners, we were initially skeptical about considering a Subaru for our next purchase; however, that changed when we did the research, test drove the Forester and spoke with Ralph Aquino at Quality Subaru. Even though Ralph knew that we did not intend an immediate purchase, he still took the time to make sure that we were informed consumers. He was friendly, knowledgeable, no-pressure and willing to answer all our questions and concerns. We were so impressed with Ralph's knowledge and experience, that we returned to Quality Subaru one year later to do business with him. The professional, no-pressure environment of the Quality dealership extended to our dealings with Ed Chen in the business office as well. We are now proud owners of a 2015 Subaru Forester, and we look forward to many years of reliable performance.

elace3

Apr 2, 2015

I have a Subaru XV Crosstrek and Chad Esposito helped me find the perfect vehicle and I love it! The customer service is awesome and the process of purchasing the vehicle was so easy I literally purchased it from my sofa.

md

Apr 1, 2015

I just bought a 2015 Crosstrek and I have to say the sales process was one of the best I have had. This is NOT a no haggle dealership so if this is an issue for you, im sorry. During the negotiation process I could tell these guys were honest. They weren't employing any of the typical dirty tricks and I could tell they genuinely wanted to exceed my expectations, which they did. They promised a delivery date, kept me informed and actually made good on the delivery! They scheduled my pickup so they could spend a lot of time with me explaining the car. Evan when the business office tried to sell me warranties and add on items they didn't use scare tactics to get me to buy, Its the little things such as honest salesmanship that I appreciate. In a world where companies will use scare tactics and shady business to get your money, these guys are different. You can tell the management tries to employ good sales people with a culture of good business. As most of us know, this is difficult to do in the car business. Thanks Quality Subaru

Denise Evon

Mar 31, 2015

My mother purchased a Subaru Impreza from Quality Subaru last week. She is extremely happy with her choice and the service she received during the process. Mike Ward and his salesman, Mike, we're knowledgable and courteous about every fine detail. My mothers' friends have all commented on what a great car and deal she got. Beyond satisfied!

John

Mar 31, 2015

The dealership and the staff were extremely helpful and pleasant in every way. Everything from the initial inquiry, to the delivery and explanation of the car features, to the financial terms were outstanding. Would recommend this dealership to anyone looking for a quality and friendly place to purchase your next car.

sas06001

Mar 30, 2015

I stopped at a couple other Subaru places in CT, Quality Subaru was the easiest to work with and the most accommodating. I worked with Mark, and he was friendly, helpful, even answered my questions via text!

Cichowski_steven

Mar 28, 2015

I went in with a bad experience at another subaru dealership and they turned it right around. Friendly, kind, courteous, helpful, and top of the line service from Ralph and Ed! Really took care of me and made it happen! They would come in on tere day off and push to get you what you want! I would recomend this group of people to anyone! Most satisfied I have been in some time now!

Bmac

Mar 16, 2015

I had a great time with quality Subaru and loved the friendly staff. Got a great deal on a brand new car and drove away few days later. I would recommend this place to anyone looking for a deal

Ann

Mar 16, 2015

This is the second car our family has purchased from Chad. He is a great salesperson! His knowledge of the Subaru product is second to none!

ckcisme

Mar 11, 2015

Chad was quite knowledgeable, friendly and patient with my mother as she chose her first new car in 25 years. He was anything but the typical car sales person trying to push towards an instant close.Ed Chen was our finance guy and did a great job as well.Overall a great experience and I would definitely recommend them again.

Debra

Mar 6, 2015

We purchased a 2004 Subaru Forrester new and returned to purchase a 2015 Subaru CrossTrek.We were exceptionally pleased with the professional, knowledgeable and friendly service that we received this week from Ralph and Ed and Peter. We love our Forrester so much that we are keeping it as our "Home Depot" vehicle! Thank you for providing us with an excellent car purchasing experience! Thanks Ralph for spending so much time with us.

Adriana Johnson

Mar 2, 2015

This is our 2nd time getting a Forester ,and we do came down from Bridgeport(20 Miles each way) .We already have a 2005 Forester purchased at Quality,and we didn't have anything but GREAT EXPERIENCE, starting with Paul and Karen who took SUCH A GREAT CARE of us for 10 YEARS,friendly ,professional and GREAT WORK.We just got another Forester(2015) as a lease,and we couldn't have more easy and pleasant experience.In a world of shark dealers to find human touch ,it's REALLY worth commuting.Peter create the lease the way we wanted ,and went 100 EXTRA MILES to please us, as I am in sales too and know how to calculate a real LEASE . Chris went ABOVE AND BEHIND with CUSTOMER SERVICE, car KNOWLEDGE , and PROFESSIONALISM, he was just THE BEST.CONGRATULATION to ALL OF YOU ,PETER,CHRIS ,MIKE W., ED,PAUL and KAREN for EXCELLENCY.,you are real QUALITY.

251bulldogatcomcast.net

Mar 2, 2015

My husband leases a car from Quality Subaru back in April 2014. We were so happy with the service and friendliness (especially Ralph and Ed) that I began looking at a Subaru for myself. My husband and I went to get his oil changed and I spoke to Ralph about a Forrester for me. I told him what i was looking for and within a few days, he called me and wanted me to come in and look at a 2012 Forrester. It was beautiful and he was able to get me the vehicle in my price range which made sense for my budget. In fact, Ralph came in on his day off to make sure that everything was squared away and Ed stayed late to do all the necessary paperwork. I have never seen better customer service or professionalism in any dealings I have had with vehicles or anything else for that matter. Thank You Ralph and Ed for everything you did for my husband and myself.

tgen

Mar 1, 2015

We recently purchased a car for our daughter. We found the staff to be friendly and accommodating. Ralph was a great sales person to work with.

myforester

Feb 23, 2015

This was my first time buying a Subaru. I started looking for a small SUV over a year ago. I met with Ralph and loved him. I didn't buy a car the first time-takes me a while to make a decision on a purchase so large. He was great and called me a few times to see if I made a decision. He was great! Kind, patient & never pushy but loves his Subaru's and gave me plenty of good info about them. I bought the 2015 Forester finally. Took it home 2/5/15. Love it! Loved everyone I worked with at Quality. Looking forward to a long standing partnership with them.Marsha Langner

MrsM

Feb 18, 2015

I had such a wonderful experience with this dealership that I highly recommend them. They were not pushy, very informative, very reasonable and quick. They made buying my new car such a great experience.

helms4

Feb 13, 2015

I just purchased a 2015 Impreza Limited and everyone involved in the process was very helpful in getting me what I wanted. This is the second car I've bought from Mike Mazek and the deal was just as easy as the last one. The service manager Paul Honious is great, and the very reason I have my vehicle serviced at this dealer.

jmazzone

Feb 11, 2015

I love my experience and the way I was treated. I would recommend this dealership to all my friends. The service dept. was also very helpful with any questions I had.

SubaruLover

Feb 7, 2015

I am a repeat Quality Subaru customer, but did visit other dealers during this process. The professionalism of Quality Subaru surpasses the others. They listen better and just get you what you need. The process there is just easier. And I feel valued as a repeat customer.

M-subie

Jan 31, 2015

Gary Thomsen at Quality Subaru made our experience excellent. He took the time to go over many details with us. He also went over the many options to assure we had our needs met and were fully satisfied. Gary checked back after our purchase to make sure we were fully satisfied and if we had any further questions. After going to many dealers, Quality Subaru was by far the most superior dealer in the area. Maria, Steve, Chris & Smiley

AJPARA6400

Jan 29, 2015

As soon as we walked in my husband and I sensed that Quality Subaru was a class act. Everyone was welcoming, accommodating and professional. Our salesman Ralph was extremely helpful and made our doing business with him/the dealership a pleasant experience. Angie M.

SAJosephine

Jan 29, 2015

My first contact with the Dealership was via an email request for information. The next morning I had an email from them and a call from Kristen N. to go over what I was looking for. I scheduled an appointment to come in and immediately received an email recapping our conversation and vehicle I would be test driving. Before my appointment I received an email and text reminder. Ralph was my Sales Associate and was an extreme delight to work with. I was treated with kindness and respect and never felt pressured. I had visited 2 other dealers before Quality Subaru and I wished I had made them my first stop. Every step of the way Ralph was there to answer all of my questions and exemplified superior customer service. When it came time for me to pick up my car, Ralph and Mark showed me every possible button on the car and what it does, as well as going through the manual with me. When it came time for financing Ed was very thorough as well. They really care about their customers and I would recommend them to anyone.

Ddickson

Jan 23, 2015

Love these guys start to finish , 5 star service, they were always there when I had a question. And made the whole process of buying my first new car a breeze.

Howard

Jan 16, 2015

I had done my research before arriving at Quality Subaru and was looking forward to test driving the 2015 Crosstrek with five speed manual transmission. Kristen Ntoukiantz, the Internet Sales Manager, was very helpful in our phone conversations and when I arrived for my test drive she introduced me to Miroslaw Mazek, a Sales Consultant. From the moment I walked in the door, I was met with a friendly and courteous staff whose knowledge and understanding of what I wanted made the shopping and ultimately buying experience unrushed and responsive to my wishes. I enjoyed the Crosstrek test drive, felt that Miroslaw "Mike" explained the details of the car and its performance in an excellent and professional manner and when I did decide to purchase the brand new (only 17 miles on the odometer!) Crosstrek received a fair price. Ed Chen helped complete the financial aspects of the sale in a friendly manner offering options in a pleasant, not pushy, professional way. The purchase of the new car and my trade-in was handled smoothly and within two hours I was driving my new Crosstrek home. Two days later, I received a phone call from Miroslaw making sure that I was enjoying my new car. I was very pleased with the positive, knowledgeable staff whom I encountered and look forward to a long relationship with a Subaru dealership of such high quality (sorry, couldn't avoid the pun).

malucia

Jan 15, 2015

I was very pleased with the service that I received regarding my recent lease of the 2015 subaru forrester limited. The helpfullness of Gary Thomsen in zeroxing and explaining to me the different choices, specifications, and options in the car helped me make my choice in getting the Forrester much easier for me. The details with which Chris Carey went over with me while explaining to me all the buttons knobs and pairing of the bluetooth was great. This is my 5th lease and at no time prior to this did anyone ever explain how to do things in the car, the other dealers just handed me my paperwork and keys and that was that. Ed Chen was also instrumental in my decision to return back to subaru and purchase the maintenance plan. I am very pleased with the way these fellows treated me and the service they provided. I love the new car.

basically good

Jan 11, 2015

A bit of awkwardness attended a few of our experiences at Quality as we shopped for our new Legacy. We started with one salesman & ended with another, but it was ok: they agreed to share us. Despite a bit of disappointment initially we became comfortable with our salesperson, Mr. Soll, He was a gentleman. In fact, we were taken aback when we were given quite a fair deal on the car & our trade-in. The price they agreed to charge us was reasonable, & the same for our trade. No bargaining needed; we didn't know what to do. That impression didn't last forever. When we came in to pick the car up, we got the classic car salesman in the personage of Mr. Chen, who eventually sold us an extended warranty with acceptable terms, but only after a process. All this aside: we are looking forward to our new car, which seems almost magically engineered.

hfuller63

Jan 10, 2015

Everything about this transaction was excellent. Jay picked me up at the train station, since I was coming from out-of-state. He couldn't have friendlier or more competent in his job. The paperwork was all ready to be signed, The car was spotless and had a full tank of gas. And Jay answered all my questions. I would recommend him and Quality Subaru to all my friends looking for a Subaru or Hyundai. Thanks, Jay! And thanks to Joe, the owner - also a wonderful person to work with. And he even got me lunch! I love my car - and the price was right. Happy New Year, guys!

Ad1986

Dec 23, 2014

From the moment we walked in the door Chris Carey led us through the world of Subaru. Test drove a Forester and Outback, and Chris even stayed late to make sure we were taken care of properly. When we finally picked up out Outback, Chris made sure he walked me through ever nook of the vehicle. When the traction control button was not activating, the crew from the service department took it into the shop and was working in less than 5 minutes....was an issue when the starter was installed (non-factory).Ed was great as well, going over every inch of our warranty and contracts making sure we understood each paragraph before we signed. While we waited our son was playing in the "kids Room" and the staff even took him to get a balloon...a highlight of any childs day.100% going to purchase our second car from Quality when ready!

2011sti

Dec 20, 2014

I saw the Impreza STI on autotrader and I immediately called Quality Subaru about it. I couldn't make it down right away to see it so they allowed me to put money down over the phone so I could hold it. Other people were interested in the car but they held it for me till I could come down and look at it. The staff is very friendly and knowledgeable and stayed after closing hours to finish the paperwork so I could drive off with the car that day. It was a great experience buying a car from them.

brethalpern

Dec 9, 2014

We knew that we wanted a 2015 Impreza with a manual shift, and the ordering process went smoothly and swiftly at Quality Subaru. Mark Soll, Mike Ward, and Ed Chen were extremely helpful. In fact, the car was delivered a week earlier than expected, and Mark Soll came in on his day off so that we could pick up the car in good weather rather than bad. We are very pleased with the good work done by the people at Quality Subaru.

Johnny

Dec 3, 2014

You would think that Quality Subaru would have fair prices for repairs. One would think that they would want to have repeat customers. I will not go back to them. They lost a customer. I was going to buy another Subaru from them too. I found there repair prices very high.Quality Subaru leaves me feeling like I was taken advantage of. I had a major service done on my car which calls for an inspection of the exhaust system. They didn't do it because I have a leak and fumes come in the car. This is even after they put a new muffler on the car. I am usually a pretty easy going guy but I don't like the feeling I get from them. Never going back!!

Dave Noonan

Nov 7, 2014

I could not have asked for a better experience. Chad helped me pick my new car and only cared about my needs. He found me a great deal on a car that fit my financial needs as well as car needs. He was able to answer every question I had and made me feel like I was at home during our appointment. When I bought the car I felt I already knew everything about it. The entire team at Quality was as friendly and knowledgeable as I have ever seen. I am also in sales so I can appreciate when employees take the extra time to make sure the customer is not only happy but comfortable with every aspect of what is going on, and Chad did just that. A+ service from everyone and I will definitely recommend to anyone I know purchasing a new vehicle.

meggs9120

Nov 4, 2014

Great experience with leasing my first car! Chris was extremely helpful and very accommodating as well as very patient with teaching me the technology in the car! Professional staff with great attitudes!

StreetF

Nov 2, 2014

I was in the market to purchase a vehicle and happened to drive into Quality Subaru's lot. I was greeted by Ralph Aguino. He was not at all pushy and he was very patient. I was actually interested in a used Subaru Outback. Ralph asked some questions on what I was looking for in a vehicle. I was looking for power with good gas mileage. Ralph was very knowledgeable. about the vehicle and advised me to take one of the new 2015 Outbacks out for a ride and suggested the 4 cylinder. He was right, I was amazed at the power on the 2015 versus the previous models. Then I wasn't sure of the color. It was either tungsten or white. We chose tungsten and then called later and changed our minds to white. My spouse and I, were to say the least a little difficult on making up our minds. Ralph was very understanding and very accommodating. I would recommend Quality Subaru and Ralph in a heart beat. They took their time with us and asked the right questions to put us in a vehicle that fulfilled our needs. We were even granted the rate we were looking for on our financing, thanks to Ed Chen (Business Manager). We are extremely happy with our new Outback and the service at Quality Subaru.Thank you Ralph

Dihm88

Oct 30, 2014

I am thrilled with my purchase of a 2015 Subaru from Quality Subaru. Joe Blichfeldt and his team are such a pleasure to work with.Chris Carey toke a great deal of time explaining the car to me and making sure I was comfortable before I drove away. Ed Chen and Mike Ward were also helpful and professional. Dan The Man detailed the car to perfection. I highly recommend them to anyone .

TrishT

Oct 26, 2014

Great service along with professional, courteous staff! The service waiting area with a great coffee/tea bar,wifi ,television and comfortable seating made the short time I was there pass quickly. I will return!

jjaus

Oct 13, 2014

The service was professional, friendly and handled very expediently. I would definitely recommend their expertise and knowledge for someone interested in purchasing a new or used Subaru.

Subaru7

Oct 13, 2014

After 27 years of Hondas, we needed an AWD sedan. From our initial contact with Kristen, via email, through the sales process with Mark and Mike to the final paperwork with Ed, we experienced a professional and friendly process. Mark answered all of our questions about the 2015 Legacy, explaining the keyless entry, NAV system and general operational aspects of the car. He also synced our iPhones and garage door openers. The entire sales experience was pleasant, without any pressure at all. We have only had the car for a week, but absolutely love it so far. I would highly recommend Quality Subaru and their great staff.

M.Mather

Oct 8, 2014

The service was great and I enjoyed my experience of purchasing a car with quality Subaru. Everyone was helpful and very pleasant to be around.

Hummel1021

Sep 29, 2014

After a dissatisfying visit to a local Subaru dealer, I decided to visit Quality. I was introduced to Chad, who went out of his way to find the particular Forester I wanted. In one week, I was driving my new Subaru, and am extremely happy with it. Chad was friendly, made the experience stress free, and I would highly recommend this dealership!

LoriSenz

Sep 26, 2014

Friendly, fast, and good quality work.Professional and easy to talk to about the situation at hand so I would understand.I would recommend to friends and family.

bfrosolone

Sep 24, 2014

This is the third Subaru we have leased from Quality. The team is very friendly and worked with us to meet our needs. I would highly recommend them.

rodney.salisbury.58

Sep 23, 2014

I knew my next car would be a Subaru. The only question was from whom I would purchase it. A friend had bought her Subaru from Qaulity and had a great experience. So I went to see them. The purchase could not have gone any smoother. They had the 2015 Outback I was looking for. After the test drive, I knew it was the car. Chad Esposito was great to work with and made the final purchase extremely easy.

zhughes

Sep 23, 2014

I was a first time buyer and my experience at Quality Subaru could not have been better. I had a particularly complicated set of needs: very specific make and model demands, credit history pock-marked with many moves and addresses, and most difficult of all, I needed to register the car in Alaska, where I'd be driving to start a new job just a few days after purchasing the car. Chris, Ed, and I suspect others, too, went above and beyond to make this happen, and in a way that was both pleasant and financially optimal for me. I cannot emphasize enough how comfortable my family and I were working with Chris Carey to make sure the car I ended up buying would meet my needs: he was friendly, honest, well informed, and very, very patient with this first-time buyer's many questions. Likewise, Business manager Ed Chen helped get me a fantastic financing package on top of all the extra paperwork they had to go through to make sure I wouldn't encounter problems driving a newly purchased car across the continent. Having had practically no experience buying a car this could perhaps all be chocked up to naivte, but both of my parents--veteran car buyers and leasers--were impressed with both the amicability, professionalism, and care with which my purchase was handled. Cannot recommend highly enough. To top it off, I have a lightly used manual Subaru hatchback with ~10K miles I'm confident I can make it from Connecticut to Alaska with in the days ahead.

Maxgotro

Sep 21, 2014

My family has now bought 3 cars from this dealership over the years. It's the depth of knowledge, the consistent communication, the dedication to follow-up, and their recognition that the car buying experience doesn't have to be a constant barrage of information and proposals that keep us coming back.tl;dr they know when to talk and when to shut up, and when they talk, they know what they're talking about

Chris Dellaselva

Sep 19, 2014

There was a rental car waiting for me when I arrived. There was regular communication on status of repair from Paul Honious. Paul also negotiated all warranty issues on my behalf. I was notified immediately when repair was complete. I stepped out of the rental car and back into my car and off I went. This was a seamless operation. It's never convenient when you have car trouble, but this was close. Thanks Paul.Chris Dellaselva

steve315

Sep 14, 2014

I bought my first car here and everything about the experience was amazing. Ralph was very friendly, helpful and professional. I would recommend this dealership to anyone who is interested getting a Subaru.

william.s.barnes.35

Sep 13, 2014

First contact with the business was Kristen T., first through the Internet, and then when I came in personally. Her email communication was very efficient and useful, and one of the reasons that this is one of the dealerships I approached. She is a very personable and funny young woman. I wasn't nervous or preparing for a contest, but if I had been, she would have put me in a good frame of mind.Chris Carey sold us our Impreza. It was almost like buying a car from one of your cousins! He was very earnest in making certain that we were getting what we wanted, and were happy with the deal. The one misunderstanding that we did have, he worked through very professionally, and I felt he was quite sincere. Everybody has to make a living, so he isn't giving anything away, but we felt he was just as concerned with a happy customer as with getting our money.Ed Chen did our paperwork. Another cousin! He was extremely competent, and we actually had a good time talking with him as he went through the process. We don't usually go for extended warranties, because we don't buy what we don't understand. But Ed went through the pluses and minuses with us very carefully and logically (even using visual aids!), and without pressure, so that we felt good about it, especially at the discount he was able to offer. A pleasure to watch a pro at work!All in all, a good deal, and a good experience!

Debra Fielden

Sep 6, 2014

We were pleased with the overall professional, yet personable sales and finance team!Mark Soll assisted us in the purchase of our 2015 Subaru Forester. He was knowledgable, patient, and dedicated...coming in on his day off to meet our delivery-date timeline. Our experience with Peter Zagorski & Ed Chen was also very positive. This finance team listened to us, honored our budget, and we felt respected!! At our delivery appointment, Ed assisted us in navigating the paperwork-end of financing our new car with ease! We would recommend Quality Subarut to our friends & family!!* *Also appreciated that Mark Soll took time to introduce us to his fellow emloyess in the service and parts department as we plan to service our new Forester at Quality Subaru in Wallingford.

Diane Forlano

Sep 3, 2014

After life long loyalty to another Japanese brand name vehicle and with some trepidation we bought our 1st Subaru at Quality Toyota. The salesman Mark was very knowledgable and a pleasure to deal with. He made the whole process easy from start to finish. We appreciated the no pressure treatment. Mike Ward was also very pleasant overseeing the smooth running organization of the entire transaction. We are very excited about our 2015 Forester and are looking forward to becoming loyal Subaru owners!

mccorrx

Sep 2, 2014

I purchased a Legacy last week and dealt with Chad. He was very knowledgable and informative with questions I had with the car. Chad is very professional and look forward to dealing with him in the future.

2015sub

Sep 1, 2014

Wanted to purchase a 2015 Outback. We were told we had to order a car and it would take 8 -10 weeks to get due to manufacture back log. After working with the General Manager we were able to get a car within a week. We had to take on more options in stock car (literally off the delivery truck). They did not come off price as much as we wanted due to demand and dealer trade, but overall very happy with the purchase.

TLK25

Aug 28, 2014

Even though I decided to go with a different brand of car I want to recommend this dealership. Having spent several days researching and getting quotes on line I could see that this dealership really knew how to work with a customer on line. I was able to all the the negotiating on line with Kristen Ntoukiantzis who was friendly, prompt and thorough. I did not have to ask for the out the door price; everything was clearly outlined and she was able to go directly to the manager so I did not have to work with too many people. When we agreed on a very good price I test drove with salesman Chad Esposito who again was very friendly, no pressure and had all of my information available. While this may sound like the obvious way to do things, I found that it was not typical.If you are interested in a Subaru, check them out.

AbbyH

Aug 22, 2014

I'm a 22 year old recent college graduate who needed a good quality used car for my new job in Boston. We wanted to go with a Subaru because of the brand's history of long-lasting, durable, safe vehicles. Initially we went to Quality Subaru to look at a used Impreza, but it had already been sold by the time we arrived. Gary Thomsen was a great help, full of knowledge and humor, and he ultimately put me in a used Legacy that will do wonderfully in Boston winters. He made the shopping experience fun, took me on a nice, long test drive, and kept up with my sarcastic family. Everyone we encountered was helpful, kind, and knowledgeable. I'm a first time Subaru owner, but with an experience like this, I'd buy from Quality Subaru again!

LMez

Aug 22, 2014

Just bought my Outback from Quality Subaru and would highly recommend to anyone in the market for an exceptional vehicle and first class service. Miroslaw was like family and made the whole process go smoothly. No wonder so many customers refer back to Quality Subaru!

momadoc2

Aug 15, 2014

It is the CT state law that mechanics must post their rates in the open for the public consumer. Asked what the hourly labor rate was. Salesman says "about $90/hour"; Finance guy says "$96-$98/hour. My local mechanic charges $90/hour. Called maintenance the next day: $99/hour. Do your really not know what their own maintenance rate is or do they not want to tell the truth because you would know how expensive it was to use them.

BPKennedy

Aug 12, 2014

We just bought our first Subaru, a 2015 Forester, and we were thrilled with the experience. Gary Thomsen is a first rate salesman, extremely knowledgeable and helpful. We went in thinking about the Legacy or Outback, but when he introduced the Forester we knew that was what we wanted. Gary knew the features really well and never pressured us one way or the other, the vehicle made the decision for us. When it came time for delivery they were very accommodating. Ed was a great guy with all the answers relating to warranty, etc. Visit Quality Subaru if you're looking for a car and you won't be disappointed.

lccannon

Jul 28, 2014

We were looking for a used sedan, not too many miles, within our price range. A GREAT Impreza came in while we were there: Just what we were looking for, and we very much appreciated that no one tried to up-sell us. The staff kept us updated on the process after we put the deposit down and the whole sale went very smoothly. Thanks to Chad, Ralph, Ed and Peter!

GHS

Jul 24, 2014

If I had to describe Quality Subaru with one word, it would be: exceptional. Ed was very helpful when it came to financing. Ralph was not pushy about selling a car but rather was concerned about my needs as a prospective client. I would recommend Quality Subaru to anyone who is looking to purchase a new or pre-owned vehicle.

ylsct

Jul 22, 2014

I bought a Cross Trek last week from Quality Subaru. The experience was excellent. The sales and finance staff were friendly, knowledgeable and courteous. They respected my time, weren't pushy, and made sure that I picked the right vehicle based on my needs. I'm glad that I came here to make my car purchase.

momof2girls

Jul 21, 2014

I just bought a new cross trek last week. This was my very first Subaru and Quality was awesome to work with. I had to order this car and everything from the start was very easy and smooth. I highly recommend this dealer.

ktnastri

Jul 17, 2014

My wife and I went to just one dealership, Quality Subaru, and left after two hours having bought a 2015 Forester. Our salesman, John Blanchard, made the entire experience very easy. I would recommend this dealership to anyone who is looking for a Subaru.

olddogluvr

Jul 17, 2014

We just bought my third Outback from this dealer, and we would never go anywhere else. We always bring our vehicles here for service, too. Everyone is great to work with. My husband deals with Paul and Karen in service and has great things to say about them. Our salesman, Gary Thomsen, was friendly, knowledgeable and thorough - a real sweetheart. And Ed Chen made the financing almost painless. I recommend this dealership to everyone who is looking for a new car. Its the best!

John C

Jul 16, 2014

I was looking for a particular car and it was here. It wasn't a Subaru and it didn't matter. The must nicest tea ice met From office staff(Kristen), sales(Gary), and finance(Ed&Mike) I couldn't be happy. No pressure what so ever. Please keep dealership in mind why buy used or new. Subaru or something else John

jd0123

Jul 10, 2014

Had my heart set on an outback after reading the reviews. After visiting a few dealerships in Connecticut and having a less than desirable customer service experiece I ended up ay Quality Subaru in Wallingford. They had more models available than the other dealerships in the area. I was greeted by Kristen N. She was friendly, knowledgeable and helpful. She introduced me to Ralph A, and this guy new everything about the cars he sells. It didn't take much convincing that I came to the right plac!. I purchased a 6cyl outback with tons of add ons ...including the eye sight feature. They even took me out and showed me how it worked! It was amazing! My credit had a few blemishes but these 2 got me in the car I wanted and a price no other dealership came close to.I was amazed how clean and organized the repair shop was too. Overall, I would buy from this dealership, and be greatful to work with the staff again. who knew buying a new car would be this easy and stress free!

rob814

Jul 6, 2014

Searching for a new Forester, as with any vehicle, can be a trying experience. The friendly salesman and staff at Quality Subaru helped make the experience almost fun! We would definitely recommend this dealership to any of our family and friends.

XVCrosstrek14

Jul 1, 2014

I came to Quality Subaru after having a very unsatisfactory experience at Bertera Subaru of Hartford. I absolutely loved working with Ralph and his colleagues. Their attention to detail, thoughtfulness and congeniality were exactly what I was looking for in a car buying experience and for a dealer/maintenance experience for the future. I cannot recommend Ralph and Quality Subaru enough - real people and really great service.

mikec57

Jun 30, 2014

Best service department I have ever dealt with.Paul, Karen and Jeff were courteous and were very helpful and went out their way to make it a great experience. They are always concerned with my needs. I will highly recommend Quality Subaru for all service and sales needs.

chadster860

Jun 29, 2014

As soon as we entered we where warmly greeted. It was a pleasant environment to be in we where immediately offered a coffee. To put it bluntly it was not your typical dealership full of insincere people like for ex. Barbarino. There was no pressure they worked hard to find us what we really wanted not what they had and wanted to get rid of.

nancythe1st

Jun 28, 2014

I've been a customer of Quality Subaru since 2008, buying two cars from them. They have consistently been friendly and professional, and I trust their judgement. They have also gone out of their way to fit me in, knowing that I have a long travel time and a limited window of when I can come in. They are the best Subaru dealer in the area, and I can tell you that I have seen them ALL.

Patsdeal14

Jun 26, 2014

Ralph Aquino was a true gentleman. Knowledgeable, friendly, and understanding of my needs. Incredibly patient, with goal to satisfy customer's needs. Great salesman who takes the time to know you and makes every effort to find the car best suited for the customer based on customer's needs and wants.

timivers

Jun 24, 2014

I was looking for a used car and stopped into Quality Subaru to look at a Nissan they had on their lot. Though there was some confusion about a price they offered the manager accepted a minimal profit to save the deal. While I would of course have liked to buy this car for the lower price and without the stress that confusion caused I still feel that I received a very fair deal. Ralph is a very good salesman. I would shop with Quality Subaru again.

ljavins

Jun 16, 2014

I have always purchased Honda's in the past. I decided to switch to Subaru because of the safety features and the size of the Crosstrek. We received excellent service from Chad.

DLouk

Jun 14, 2014

We have purchased 2 Outbacks from Quality Subaru and found the the staff to be very helpful. They answered the question I had and didn't apply the High Pressure techniques that other car dealers use. The Fist car we purchased is used about 19,000 miles a year in Home care. It's over all reliability, handling in the Snow in the hilly region of Connecticut.is excellent. The second car will do more of the same. My son saw the way the 2 cars perform and how the staff handled us at Quality Subaru plans to purchase a Forester there in the next 3 month's. Sincerely, Dave L

kimmysg

Jun 10, 2014

I have purchased four Subarus from Quality Subaru and leased my first. I cannot find the words to describe what an awesome car dealership Quality Subaru and the people who work there are. My last purchase was a surprise gift to my sister and everyone worked with myself and her children to bring about the happiest day to my sister that one could ever experience. The service department goes beyond just servicing your car and exceeds whatever expectations or needs a customer has. The same goes with their sales personnel. If anyone is looking to purchase a Subaru, new or used, or just service their existing Subaru, I would without any hesitation recommend that they go to Quality Subaru in Wallingford, CT. They will not be sorry!

Mbilischko1

Jun 6, 2014

This is the third or four new car we have purchased from Joe and his team over the years.Each time the process has become easier with no problems encountered.We stopped by last Sunday, saw a Imprezza hatchback that we liked, drove it and completed the deal that day.We turned in our 2011 Imprezza for a 2014 and picked it up on Thursday.The extra that they threw in just sweetened the deal and now we are Good to Go.Thanks Joe, Chad, Mike and Ed!Mike and June Bilischko

samrinaldi13

Jun 5, 2014

I am a college student and went car shopping with my parents a couple Saturdays ago. I new that I wanted a white Subaru Legacy. When I was looking at the used car lot there were two Subaru Legacys, one blue and one grey. They were both at a very good price, but I did not like the colors. Mike, our salesperson, then told me about a 2012 Subaru Legacy that was white, was just traded in and was in the shop being cleaned. It had a sunroof, spoiler, and tints which were a huge plus. As soon as he brought me to it, I knew I had to have it. Mike Ward then spoke with my father on how we can finance it. Him and Ed Chen helped us so much in the Finance department and did everything they could to make sure I got the car. They were able to get it down to monthly payments that we could afford, which was a huge help. I could not thank the people at Quality Subaru enough for everything they did for me and my family to make sure we were happy and I was able to have my dream car.

Crosstrek432

Jun 4, 2014

We got a good deal from Quality Subaru from our purchase of a new Crosstrek. The dealer gave us a good price with a reduced finance rate. The dealer is very patient to explain all aspects on this purchase and we appreciated very much.

BustopherJones

Jun 2, 2014

As a salesperson, Chris Carey demonstrated professionalism and charisma. the transaction was dignified, with no high-pressure sales tactics. I believe that the ultimate transaction proved to be a "win-win" for both parties; and it is likely that, if I should choose to purchase another vehicle in the future, it will be from this salesperson. Once the sale was finalized, I then dealt with Ed Chen. Normally, finalizing the financial details is tedious and uncomfortable; but Ed Chen made the experience as painless and pleasant experience as possible, and it was in fact a pleasure dealing with him. In the almost 50 years that I have been purchasing cars, this was without question my best experience.

archicat

May 31, 2014

My husband and I went to Quality Subaru to purchase a new car. We walked in and out of the showroom and leisurely strolled the entire lot. Not one salesperson greeted us or offered to help us. This is completely inexcusable on a weekend with only two other customers on the lot. We do not recommend this dealership.

jconrad04

May 30, 2014

My wife and I were favorably impressed by the on-the-level sales presentation. Our questions were answered accurately and reflected the sales representative knowledge of the produces offered.

dih2

May 30, 2014

The people we talked to were very good at their job. They were not "high pressure", friendly, knowledgeable and professional.The experience was no stress and pleasant.

margjoe986

May 27, 2014

Every one I met at Quality Subaru was very friendly. Gary was very accommodating and discussed all the features in detail of our new Subaru Forester. My wife and I were treated very well. We had a minor service issue which made us have to comeback the next day after our purchase, however it was handled fairly quickly. The purchase price ended up higher than we intended to pay.The only negative thing for me is seeing the air bag indicator light on constantly, Ideally, the indicator light should go on then shut off after 15 seconds. It is annoying and distracting to see this message always on.I 'm thinking maybe I should have selected a turbo model instead for better acceleration..

3153lj

May 26, 2014

Thank you for getting me into a new Subaru Forrester. Even though I wasn't really planning on buying a new car, I'd glad I did. Chad was very knowledgeable and very helpful with everything. Now, if I could only get my garage door to sync with the car I'd be all set.

jojorodgers

May 20, 2014

I had a great experience at Quality Subaru. Mark Soll was so helpful & knowledgeable that he made buying a car so easy. I love my new car & I would highly recommend Quality Subaru & Mark Soll.

mikec57

May 19, 2014

Bernadette and I want thank Ralph for the attention given to us to make our purchase easy. Quality definately stands by its name. The high quality service, respect and knowledge Ralph brings to the dealership is a real asset. We also want to thank Ed and Pete for going above and beyond for us. We are very happy with our Subaru purchase and we'll be servicing both our Subarus at Quality. We will also recommend Quality Subaru highly when anyone wishes to purchase a new or pre-owned vehicle... Sincerely, Mike and Bernadette Calabrese

yogatools

May 15, 2014

The whole experience went very smoothly from talking to the salesperson to the sales manager to the finance person. They explained everything to my satisfaction and gave me what I considered a good deal on a 3 year lease for a new Impreza. I would recommend this dealership to anyone looking to buy or lease a car.

ElinorAbbe

May 14, 2014

We purchased a used car we are please with. Ralph was very helpful and did not pressure us. We will certainly buy a car there again.

NickCal131

May 12, 2014

I recently went to Quality Subaru to trade in my old leased subaru from another dealership. This was my 3rd lease and this was by far the best service and staff I had ever dealt with at any dealership at anytime in my life. Ralph was outstanding with his help with selecting my new Subaru. he was patient, kind and courtious and my wife and I appreciated his knowledge. He even call ed me back a week later just to see how we were doing. I also was working with Ed on lease portion of the lease. Ed made the process very easy and thoroughly explained my lease in detail and my options for maintenance and post lease. He was very kind and easy to work with. We love our new Subaru and we will be customers for years to come! My thanks to Ralph, Ed and all of the staff at Quality Subaru!With Much appreciation from Nick and Nicole Calabrese

cotterbertier

May 5, 2014

Our salesperson, Mike Mazek, was just the type of person with whom we like to deal in such circumstances. He was courteous, knowledgeable, patient with our questions and concerns, and willing to help us find the right car for our needs without trying to push us into a sale. It is our second purchase from Quality Subaru in seven years. A great product - and sales consultants like Mr Mazek - are the reasons we returned.

Lisa1211

Apr 30, 2014

I always bring my car to the dealership for service, even if it costs a lite more. The people are great and the service is always the best.

K_Forte

Apr 29, 2014

Most dealers are highly priced but not this one. Karen and Jeff were courteous and attentive and the bill came even lower than expected! We all know this doesn't usually happen. Not only will I be back but I will recommend this service department as well.

TexBerzins

Apr 28, 2014

Buying a car is usually nasty business, and the car salesman, generally speaking, deserve their bad reputation. However, Quality Subaru in Wallingford, Connecticut actually made the whole buying process into a pleasant experience after which a customer could go home with a good car and a good taste in his mouth. My sales representative, Gary Thomsen, work very hard to match my driving needs with my budgetary constraints. He was helpful, straightforward, and there were no hidden or unexpected charges and fees. He treated me like a friend and was ready to help me with any questions day or night. Therefore, I would not hesitate to recommend Quality Subaru and Gary Thomsen to anyone.With my thanks and gratitude, Ev Berzins

Tylermac

Apr 25, 2014

I purchased a Forester in 2002 it was the best car didn't go to any other dealer. The salesmen are very helpful and will give u a good price.

13Adirondacks

Apr 22, 2014

Forester Subaru was at the top of my list for cars I might want to lease. Wallingford Quality Subaru was the first place I looked and ended being the only place. This was on a Saturday April 12th.Gary Thomsen made looking for a car an extremely relaxed and enjoyable experience. Last summer Wall Street Journal had an article on finding the right size car. The Subaru Forester was highly recommended for someone my height because the visibility is so good. Since my salesman is well over six feet and I am just under 5'2' the Forester proved to be a car that accommodates many heights. As soon as I drove the Forester I loved it and knew I would be very happy owning/leasing one. Gary Thomsen made the entire process easy and by the following Wednesday April 16th. I had exactly the color and interior I wanted and was driving it home. I am delighted with my choice and I feel very fortunate to have had Gary Thomsen as my guide through the process.I would highly recommend Quality Subaru in Wallingford, CT.

klehrmitt

Apr 22, 2014

I was not sure what kind of vehicle I wanted. The staff at Quality were exceptional. Even though I told them that I was just looking and not sure if I was in the market for a Subaru, they were very helpful. You couldn't ask for better salesmen for help. My Crosstrek is fun to drive.

bjbarc99

Apr 21, 2014

Karen Prisco very friendly and is always willing to fit you in for service. I did not buy my car there but always use the service department. They do a great job.

mmtrav

Apr 21, 2014

Paul and Karen always make the time to help when service is needed. Great people and great service. What more can you ask for? A pleasure.

vlbextel

Apr 12, 2014

Jeff and Karen are always so helpful and friendly. They do a great job accommodating appointments and always deliver what they promise. I would highly recommend Quality Subaru to anyone looking for an exceptional service team!!! I travel an hour to use this dealership and I have one in my back yard!!!!

tlawler261

Apr 11, 2014

My son had bought a care from this dealership in 2013. We love his Crosstrex and wanted to purchase one ourselves. Service was good.Mike was helpful in obtaining the car that we wanted. In my opinion, the deal was done efficiently and honestly.

amilani

Apr 9, 2014

I think that is best testimonial to a dealership and service department. I feel like the people at Quality want to make sure I am driving a safe car not just a car I purchased there and service there. Integrity in people is what I value. And a safe affordable vehicle that is dependable. Karen and Jeff and Paul are great. I've had my car almost 10 years now and plan on buying another at Quality. Angela Milani

OutbackJumper

Apr 6, 2014

I was a lifetime customer of Quality Subaru. NOT ANY MORE! Salesman was very nice, reasonably honest, and well mannered. General Manager Mike Ward was a total liar and a creep. His demeanor, body language, and rude tone of voice all gave away that he was lying his rear end off. While I know dealerships need to make money, it is in your best interest to AVOID Quality Subaru at all costs. It is being run by a General Manager that yells, name calls, and swears at staff and customers. There is making money, and then there is ripping people off! Mike Ward thinks he is a rip off artist. Mike Ward is a toxic GM for the owner of this dealer. He has cost this dealer many a customer that has left disgusted and driven down the road to either Premiere Subaru in Branford, or Watertown Subaru. I recommend you go to one of those places, and not to Quality Subaru. Only go to Quality Subaru if you want to be treated like a jerk, by a jerk! To the owner-get rid of Mike Ward and you will see your sales increase quite a bit! Your employees will be happier as well. He is a jerk to everyone!

Sliminsixjunky

Apr 3, 2014

Jonathan was super. He was tech savy and had a high knowledge of the vehicles. He also took time to thank me for my service in the Army. That got my attention. Thank you.Peace.Robert and Colleen.

minetta914

Apr 1, 2014

Miroslaw went above and beyond to answer any questions I had and help in my decision to purchase my car. I typically buy Toyota's and was hesitant to go with Subaru but because working with Miroslaw was truly a great experience and after test driving a Forester I will continue to stay with Subaru. He was so friendly and really made me feel comfortable. And the Forester is truly a great car and great quality.

kjoyce0710

Mar 28, 2014

Ralph was very knowledgeable and helpful in selling us our new Subaru Legacy Ltd. He answered all of our questions to our satisfaction. Both Ralph and Chad were extremely helpful and took their time in showing us all the features on our new vehicle when we picked it up at the dealership. Chad took us on a drive to show us how to use the Eyesight feature and Navigation system. We were very please with the way these two sales people helped us through the process of buying our new Legacy.

subaruuu

Mar 27, 2014

A deep pothole flattened my tire on my way to work. Quality Subaru had the tire I needed and was able to fit me in at a time that worked for me. Karen and Jeff were very friendly and knowledgeable. Jeff explained the alignment procedure and I left the service area happy.

gbeaumont

Mar 26, 2014

Ralph at Quality Subaru was very helpful and very experience to help us choose the right car.Other dealerships in the area we had to wait for a sales person to help us. At Quality Subaru they help right away and the whole buying experience was smooth.

ajonofreo

Mar 25, 2014

Straightforward internet pricing that clearly states the sticker price, the invoice price, and the discounted selling price which truly eliminates all the stressful aspects of haggling from the car buying process. No pressure and no gimmicks or surprises...this really was the easiest and the best car purchase experience we've ever had. Very friendly, responsive, and accessible staff. I would only suggest that the online inventory be updated more frequently to accurately reflect available (i.e.-not already sold) stock for sale, but this may be due to high demand and quick turnover.

irjirj

Mar 18, 2014

This is our second car we purchased through this dealership. They are wonderful to work with. Everyone is so pleasant and they don't give you a run around. They are pushy like some of the dealerships are. I find it great when the owner is out on the floor asking if you would like some coffee or asking how is everything. The facility it self is alway kept very clean and spotless. The service department is what keeps us coming back. Jeff and Karen are wonderful to work with.

marge45

Mar 18, 2014

Always friendly & efficient! Prices are reasonable for service dept. Quality Subaru service dept. has a shuttle service or will rent a car for you during service.

KatrinaOsorio

Mar 17, 2014

The sales staff gives you friendly service without pressure. I felt I got a good value for my money. I bought my last Forester here - and had my last Forester 13 years - had it serviced at Quality Subaru. The service staff is very friendly and explain things to you.

JayKasia

Mar 14, 2014

I had encountered a noise in my right wheel well that sounded comparable to an infant screaming while driving. I drove over to Quality Subaru without an appointment and expressed my concerns to Jeff and Karen who were both very friendly and offered advice as to what it might be. Paul in the office said to take me right in to set my mind at ease. Within 10 minutes my car was looked at, verified it was simply a rock from the plows beating up the roads that had gotten into my wheel well. Everyone here was great. I would certainly always return here for my service needs and for purchasing my next vehicle.

btzorz

Mar 12, 2014

Quality Subaru is a first rate dealership. They performed to my highest expectations at all stages of the purchase experience. They are also very friendly and personable and are a pleasure to work with.

vannino799

Mar 11, 2014

I enjoyed my purchasing experience. These guys offered me a great deal and I was very happy with my purchase of a new 2014 Subaru Crosstrek Hybrid.

Peg04002

Mar 11, 2014

First time buying a car from a dealership and was worried about being pressured. At no time with these people did I feel pressured. It was all about what I preferred. Would recommend to anyone.

dkedrosky

Mar 8, 2014

Was very pleased with my experience at Quality Subaru. I did extensive research before deciding on the Forester and Ralph was very patient and took the time to answer all of my questions. Their main concern was to make sure that I was pleased with my purchase which of course I am. I also dealt with Chad who provided a lesson on how to use the many features. I would definitely recommend this dealership. I am now a part of the Subaru family :).

Haskbiz

Mar 4, 2014

This visit was the first service for my new car. I was greeted promptly, and warmly, and was shown to a very comfortable waiting area where was able to work while my car was being serviced. When I made the appointment, I was told how long it was expected to last, and that estimation was spot on.

Dvendetto9

Mar 3, 2014

Chris was as polite, informative and as thorough as could be. The vehicle I purchased was fairly priced and when it came time to pick up the vehicle it was like having the red carpet rolled out for you. I would recommend this dealer to anyone that wants to deal with good respectable people and great service, I'll definitely go back!!!!

Jspoonbender

Feb 28, 2014

Quality Subaru lives up to its name! Friendly and incredibly helpful. Quality takes away all the intimidation and push invests, and makes the car buying experience great. Thank you guys!

returncustomer8

Feb 28, 2014

Excellent service. Helped us to move from one lease to another seamlessly. The sales and finance people went above and beyond to help finalize the deal.

cstatchen

Feb 22, 2014

Chris couldn't get to the price I needed on the car that I liked so he alerted me to an incoming Outback that was in my price range. It was a different color, but one I could live with and the price was closer to where I wanted to be. I work in sales so I understand how difficult negotiating a deal with a potential customer can be. He got what I needed and got the deal done. I bought the car yesterday.

whagen

Feb 22, 2014

Buying a car is usually slightly less fun than going to the dentist, but quality Subaru made the experience pain-free and easy! The staff was friendly, answered all questions, and had a no pressure approach to doing business. I came to Quality and told them I wanted to buy a base model Impreza, they didn't try to "up-sell" me on models or options. The business manager, Ed Chen, made the paperwork process easy. The sales consultant Ralph Aquino, is first-rate. I will definitely recommend Quality and Ralph.

Helix360

Feb 22, 2014

When I find something good, I keep it and this is how I feel about the service that Quality Subaru provides which in my book is the best.

ajgervais

Feb 21, 2014

the dealership was very good in repairing my vehicle and this is the reason why I have given it an excellent rating.the dealership was very clean and neat including the bathrooms, showrooms etc

rappnco

Feb 18, 2014

I was treated extremely well by Ralph and the rest of the team. They have a great deal of knowledge about Subaru's, are extremely friendly and easy to work with. My wife has purchased two cars from this dealer, this is my first and we both think they do a great job.

Loueee

Feb 17, 2014

Karen was my service advisor for my 15,000 check up today. I had a couple of more questions and concerns with this servicing and Karen (as always) was right on them with the answers and suggestions. Thanks again Karen!!

skumar1

Feb 16, 2014

My wife and I wanted to purchase our first Subaru and when we visited the dealership for test drive, Ralph Aquino took us for a test drive on a 2014 Outback. After the test drive, based on our questions and preferences, Ralph recommended us to test drive the 2014 Forester, but we were late for work and we decided to come back again. Few weeks later we made an appointment with Ralph and this time Ralph took us for another test drive on the Forester. We fell in love with the car after the test drive and Ralph was very knowledgeable in explaining the Subaru difference. We left the dealership and after a couple of months, I called Ralph and conveyed my interest in the Forester and visited the dealership. He gave us a fair deal and placed the order as we wanted a particular color with some accessories. When the car arrived, Ralph called me and I was able to trade-in our old car and drive out the new car. It was all done within a couple of hours as Ralph worked with the Business Manager Ed Chen, who was also great to work with and prepared all the paperwork, registration, financing etc. I would highly recommend Ralph to all my family and friends as it was a great car buying experience. I am hoping that the service department will also be able to match the same high level of customer satisfaction provided by Ralph. Thank you Quality Subaru!

chandlerchristyl

Feb 16, 2014

Everyone was friendly, helpful, and patient. They helped us consider alternatives to find a monthly payment plan that met our needs. The entire process took several hours, during which time they also provided us with lunch!

Memah123

Feb 13, 2014

I bought my Subaru at this dealership and have always had satisfactory service. I own a 2009 Forester which recently went in for a catalytic converter recall.After the car was serviced I noticed that it didn't feel like it was driving correctly. It seemed like it couldn't "catch it's breath" for lack of a better description and it kept on shifting all the time. I took the car back a week after the service and they were able to duplicate the problem. They did some corrective measures and for a week the car seemed OK but still sluggish. A week to the day after the second service the car duplicated the problem again. I took it back to Quality, and left it for them to check what they thought was the problem. They found the problem and it was what they had originally told me they thought it would be, if it happened again. I picked the car up two days later. It is running like a new pony with more energy than it had before they replaced the catalytic converter.I'm very happy with the service I continue to get at Quality whenever I go there.

maryannmaldonado

Feb 13, 2014

Customer service was great. Salesperson was helpful and explained everything I needed to know about my new car.I will recommend this dealership to my friends and family. Thanks for a great experience.

Josiejo

Feb 12, 2014

I bought my first Subaru here many years ago and was so happy with the car, the people and the service, that my husband and I bought many cars after that. I have bought cars at many dealers over my lifetime and none of them compare with the quality of Quality Subaru! I have been recommending them to friends for years.

Thethreefamilyunit

Feb 8, 2014

We were extremely pleased with the entire process of purchasing our new Subar at Quality Subaru. A very Professional staff greeted us and it continued until the keys were in our hands. Negotiations were professional and above board and it was painless to reach a fair price. We appreciated that they offered us the options available along with the warrenties but we never felt pressured to select anything, other than what we had already decided upon.Highly recommend this dealership.

hlshepard

Feb 7, 2014

Karen and Jeff were very friendly and professional. My appointment was on time. The service was fast and the price was fair and reasonable. Jeff clearly explained the repairs that needed to be made.

Haskbiz

Feb 6, 2014

My experience began because my 2003 Forester needed work. I wish I had the names of the people in service who assisted me, because they all were amazing. I've had service done at other places that have not been communicative, e.g. I left my car for a Monday appointment and had to call Wednesday afternoon because I hadn't heard anything by then. My experience with Quality Subaru's service department was NOTHING like that. They called me the first day with an update, and while it took a week for my car to be fixed (there was a lot to do) someone called me every day to talk to me about what was happening, and what the price would be. I didn't mind that it took that much time because I knew what was happening, and I was treated well.Since my Forester is getting old, my husband and I decided to look at new cars too. I'd been thinking of getting something smaller, so wanted to look at the Impreza. Mike M. did a great job explaining all the features to us, both in the showroom and during a test drive. When we decided we would like to buy one, Mike W. stepped in and helped us by explaining all of the financing options available. Mike W. explained all the steps I needed to take, such as obtaining insurance, who to send the proof of insurance to, etc. so that we could have a stress free delivery. Being able to have the license plates on the car at delivery (and not having to wait in line at the DMV) was a really nice bonus.Following our purchase, my husband's 2005 Outback needed work. Again, we found the service department at Quality to be exceptional. They provided a ride to work for my husband when he dropped his car off. Phone calls keeping us informed of what type of service, and the price, came every day. After our wonderful experiences with two cars having service done at Quality, I can honestly say I would never take my car anywhere else.So now, my Forester is running beautifully, and is going to be making a trip to Wisconsin to live with our son.The Outback is also running like a top, and our new Impreza is everything we could have dreamed. We really loved working with Quality Subaru.

vlbextel

Feb 5, 2014

I absolutely love Quality Subaru - Joe is an exceptional person - really cares about people and his customer's experience! This is reflected in every person at the dealership. He works hard to ensure the customer is satisfied and really loves their new car! I recommend Joe to everyone I know who has any interest in a Subaru... Also, I live an hour away and have a Subaru dealership in my backyard but I continue to drive to Wallingford because of Joe and his team - not only to get a new car but also to service it!!! Also, love working with Mike Ward and Ed Chen as I am a three time Subaru owner and have had the pleasure of working with them in the past!!! I love Karen in the service department and everyone I have met has always been positive and helpful. I have brought my parents to Subaru for two cars and recommended friends along the way... Also, I had the pleasure to meet Ralph - he had also worked with my parents and was as nice as can be - very friendly and attentive!!!I was a previous Lexus and Audi owner (multiple cars) and I can honestly say that my experience with Joe has topped any experience with any other dealership in CT!!! I will always lease my cars from Joe as long as he is at the dealership!!! Thanks Joe and everyone at Quality - once again a VERY happy customer is driving a 2014 Forester!!!

HollyBB

Feb 4, 2014

We purchased our Outback LL Bean Edition in 2001 at this dealership. Thanks to the great maintenance by their service department this car remains in excellent condition 13 years and more than 151,600 miles later. Their honesty assures me that whatever service is recommended is actually needed. Karen and Jeff are always friendly and very helpful. Feels like family there.

erparker9

Feb 4, 2014

Bought my Subaru 2 1/2 years ago at Quality Subaru and the service center is great! Never a bad experience, always quick and convenient.

KarlWurst

Feb 2, 2014

The lease on my 2011 Subaru Legacy was due to expire so I contacted various Subaru dealers via email for pricing on a 2014 Outback 2.5i Limited. Most of the dealers would just call and try to get you to visit them and get pricing. I did not want to drive around just to get pricing since I already knew what I wanted to purchase. Kristen and Peter from Quality Subaru were very helpful and got back to me with pricing for our Outback. They said they could also handle the return of my leased Legacy. We made an appointment to visit them and test drive the Outback. Gary Thomsen spent a great deal of time demonstrating all the features, options, buttons and their functions. My wife and I both drove the Outback in town and on the highway. It was the most extensive test drive we have experienced. Gary was a pleasure to work with. We returned to the dealership and ordered our Outback. When it arrived a couple of weeks later Gary called us and we made an appointment to pick it up. Gary and Mike Ward were very thorough in going over everything with us. Gary also took the time to help set our favorite radio stations, set up my Bluetooth, and program my garage door opener into HomeLink. Quality Subaru made to whole auto purchase process easy.

tcsears

Feb 1, 2014

The dealer Chris Carey and business manager Ed Chen were both very helpful in the process of buying the car. They both spent a lot of time with my wife and I so that the process of buying the car and finance options were made very clear. We appreciate their professionalism and thoroughness. I would recommend this dealer and business manager to everyone. Thank you Tom S.

daniellajoie

Jan 30, 2014

I went to Quality Subaru on 1/28/2014 and asked Karen for pricing on work that needed to be done on my 2008 Outback. Karen along with Jeffhelped to quote me my costs. The prices they gave me beat the local repair shop estimate by over $1000.00. We booked the service for 1/30/2014 and when I picked up the car the bill was the same as the quote they gave me two days ago. They also installed new serpentine belts that I didn't figure into the quote at no charge.Thank you Quality Subaru !Dan L.

dbwade

Jan 30, 2014

Great customer service; shuttled to and from work. Everyone is so friendly and courteous. Made service appointment within two days. Did not have to wait at the service counter; I made it to work 15 minutes early!

Dlsantee

Jan 26, 2014

I was on the internet just looking for info on the Forester from several dealers. Kristen was the first to call and after an extensive conversation with her instead of dreading going all the way to Wallingford I actually looked forward to it. That is where I met Gary who took me on a test drive. We spent about 10 minutes in the car just talking and going over all the options, buttons and their functions. I was impressed. Gary was very knowledgeable. Now I was ready for the test drive and absolutely fell in love with the Forester..now there's a problem we go back to the show room and I am not very optimistic talking about numbers after all I was just going for a test drive and really did not plan to buy. Gary worked his magic and asked how I would feel about buying and driving it home that day. I was ecstatic. The dealership was closing, but I was not rushed or pushed out of the show room because the sales men wanted to go home. Everything was explained in detail. The dealership was now closed Gary helped me clean out my car and helped set my favorite radio stations set up my Bluetooth. I felt like family and just because they made the sale Gary was following through the sale until I was ready to drive off the lot. I couldn't be happier and would recommend Quality Subaru

debbieramsey

Jan 18, 2014

We had an excellent experience at Quality Subaru in Wallingford, CT. Everyone we spoke with was very friendly, helpful and knowledgeable. Our salesman Mike Mazek was very thorough and made certain that we understood our car's operation. Mike Ward and Peter Zagorski we also very helpful, as we had several cars that we were trading in along with our sale. Quality Subaru is the best!

Pencilouie1

Jan 14, 2014

Ralph Aquino spent a lot of time with us and was very professional in every way. I would not hesitate in recommendinghim to anyone seeking a new or pre-owned car, Ed Chen was also very personable & professional. The general manager Peter Zagorski was very professional which is a testament to the dealership. Though we didn't see Joe Blichfeldt this time we would like to thank him for his fine employees. He runs a fine dealership !!!!!!!!!!!!!!!!!Harold & Judy BextelHamden, Ct

map4057

Jan 12, 2014

We have bought two cars from this dealer in the past month and just got our daughter to order a car. They are great!!!!! Would not hesitate to send anyone to this dealer.

Asivakoff

Jan 11, 2014

Straight forward experience and much less stressful than previous purchases at other dealers/brands. Also offered me better price for my used car and trade in.

PackmanJJ

Jan 11, 2014

The sales people were very helpful and honest. Gary Thomsen went through every detail of the car we were interested in buying. H was straight forward when it came to price and value.

123Allie321

Jan 8, 2014

This is the fourth car I have purchased at Quality Subaru. Always a great experience! We have owned five Subarus, and each and every one of them was loved and turned out to be great cars! This is a great dealership: the service department is excellent and will always take care of whatever issue your car may have. And the sales department is bar-none! I have never had a bad experience. Great service and honesty deserves the customer loyalty Quality Subaru has! Joe Blichfeldt sets the tone for this great dealership! If you are in the market to purchase a new or used Subaru, you should come here! You will not be disappointed!

darice1

Jan 5, 2014

I recently visited another Subaru Dealer to trade in my used 2009 Subaru Forester and left that Dealership discouraged and disappointed with the lackluster service I experienced. The salesman I worked with was sarcastic, rude, and not at all helpful. I then went to Quality Subaru and the difference there was outstanding in every way. I only went to the other Dealer, as it was closer to home, but will never visit there again. I should have known better, as I purchased my used vehicle from Quality Subaru and worked with Ralph Aquino and received exemplary service from him. Once inside I was warmly greeted and asked if Ralph was still there. To my delight he was and would gladly help me. He even remembered me from 2 years ago and quickly got to work helping me. He is honest, forthright, and has many years experience, but never makes you feel rushed or apprehensive during the whole car purchasing experience. He was able to find me the perfect vehicle again, which I love. I cannot say enough great things about Ralph and Quality Subaru, and will never go anywhere else when purchasing a vehicle. I would highly recommend this dealer to anyone seeking a new or used vehicle. In fact I have already mentioned my positive experience to family, friends, and coworkers.

gclukey

Jan 1, 2014

I haven't bought a new SUV in 16 years. Quality Subaru was my choice of dealerships, because there was no pressure . Ralph Aquino was kind, helpful, and very patient. He worked with me on pricing, showed me different options I had, and spent the time with me to help me make a decision. Thank you Ralph for all your help!

JaneShepard

Dec 23, 2013

Ralph went out of his way to find the car I was looking for to test drive. He was knowledgeable and seems to truly enjoy helping customers.He organized the delivery of my new Forester and took lots of time explaining the features and making sure I was comfortable with the vehicle before I drove it off the lot. Ed secured a loan for me at an excellent rate and gave me time and information to decide on an extended warranty and service plan that worked. He was respectful and friendly.I am looking forward to continuing the positive working relationship with Quality Suburu as I move to interactions with the service department.

shorty257

Dec 21, 2013

I leased a Subaru Forester 3 years ago from another dealership and was not happy with my sales or service experience so I decided to test out Quality Subaru for my service. I have been going there for approx 2 years and Paul and the rest of the service department has always been very friendly and helpful.Fast forward to present...my lease was up and I decided to try Quality Subaru for my new vehicle. I was happy with the Subaru brand so I wanted to turn my lease in and purchase a new 2014 Forester. From the minute I walked into the showroom, Gary and the rest of the staff made me feel like I had known them forever and that they really cared about making sure I was happy with my choice. I have always HATED the whole car buying experience, but they managed to make it fun! I have never had such a positive experience and would highly recommend this dealership for all sales and service needs!

ChristinaMazzatti

Dec 19, 2013

The service is great! However the price is outrageous. I try to compare this place to a local friend who does mechanics on cars to see which works best for me. But of all the times I have been to the Subaru Service Center, I had never had a problem. 99% great service. Gives good advices when asked.

zimms

Dec 17, 2013

I was somewhat fearfull of buying a car for myself because it has not been a comfortable experience in the past.From the first warm handshake from Chad to the "call us if you need anything at all" from Ralph, it was a great experience that I will tell others about!!I felt no pressure and really felt as though the salespeople were there to help me not help their stats.I will recommend this dealership to my friends. After all, that is how I found out about Quality Subare, through word of mouth.Thanks guys, Kerry Weinzimmer

marinat55

Dec 14, 2013

Chris Carey and his supervisor were very accomodating and courteous to my husband on the phone. In fact, after speaking to several area dealerships, he decided that we would buy our new car at this Quality Subaru dealership in Wallingford. When we both arrived, we were greeted with a smile and attended with much patience, forthought, and information that was handy and relevant. Chris is an extraordinary listener and communicator. He's a great teacher in the car, too!Everyone should buy a car from him! He called in a few days, as promised, and I know that I can count on him for whatever I may need for my awesome new Forester.So, go to Quality Subaru dealership in Wallingford. You will get top-shelf service and a great car!

map4057

Dec 10, 2013

I went to Quality Subaru because of my past experience with Ed Chen at another dealership. He has always been very helpful. We have financed four other cars with him. Everyone at this dealership were very helpful. We will be going back to buy my husband a new Forester.

deebath

Dec 9, 2013

Since we didn't price the car elsewhere, we didn't have anything to measure against for "price" rating. Experience was very good and everyone very accomodating to a holiday closing. All around excellent!

hepburng23

Dec 9, 2013

Matt Stent was amazing! I highly recommend him and this dealership. For some reason I just felt like I could trust him, and I never for a second felt pressured or scammed. Not only was he honest and knowledgeable, but he made buying the car fun! I was really surprised, and happily so. When I committed to buying my first new car I knew exactly what I was getting and felt 100% comfortable with my decision thanks to Matt. And btw I love my Subaru Forester.... I know I am very lucky to have run into him....I found him by luck, but you should seek him out.

mbushey

Dec 6, 2013

I had a very efficient and straightforward sales experience. I knew exactly what I wanted and I indicated that I was interested in a best price quote and would be receiving quotes from several dealers. Quality Subaru beat other quotes without the back and forth with the manager routine which is so tiresome. The price and the overall experience were favorable and not at all unpleasant.

tortuga

Dec 6, 2013

Great staff and buying process. They had the vehicle I wanted in stock and were very helpful during the whole process from test drive to final paperwork. I would highly recommend them.

cptzotch

Nov 29, 2013

The experience we had when buying a new car was the least stressful and lowest anxiety we've ever had. The salesman and manager were friendly, cooperative and patient with the questions or concerns that I had. We would certainly recommend doing business with this dealership.

lannie1

Nov 27, 2013

From the start Ralph built up our confidence that we were dealing with a reputable dealership and one that would be capable of giving us continued service after our new car purchase. There was no pressure to conclude a deal which was very pleasing but yet the pricing was very attractive.Our visit with Ed to do the financing went very smoooth and again no pressure to purchase the extra options - but thoroughly explained leaving the decision to my wife and I. This was the best experience yet in purchasing a car that we have had.Thanks you.

roccodif

Nov 23, 2013

Quality Subaru's sales and service team made buying a new car a pleasant experience. The staff is down to earth, accommodating and very professional. I have bought many cars in my lifetime but have never had the pleasure of dealing with a sales and service team as eager to help or so knowledgeable about their products. From the moment I walked into quality Subaru, I was met with friendly people who made me feel as though I was part of a family. They were not pushy, and I never felt more at home. It was as if my uncle or grandfather was helping me buy a car. I might add, I had been to two other car dealers who made me feel like I was being pushed into a deal that I did not want. After having been through that experience, it was a total relief to walk into quality Subaru and feel as though I were important, and what I wanted was important. They were not in a rush to push me into a sale, as a matter of fact, they listened to what I wanted and did their best to show me what I was asking for. No pressure, no pitch, no rush and they listened. I am sold on Subaru, and thanks to quality Subaru and their sales and service staff I will be a returning customer, and would highly recommend them to each and everyone looking for a car to go visit them. If you are tired of pushy salesman, I wholeheartedly and enthusiastically encourage you to visit the quality Subaru family for a first rate buying experience.

agmayhew

Nov 23, 2013

All of the staff members I dealt with were extremely helpful. While I began the purchase process with Chris, other staff took over when I could not see Chris and seamlessly filled in. That made my buying process go smoothly and without delay. I felt that I received honest answers and was not pressured in any way. The sales folks also coordinated well with the service department.

Priincessviirgo

Nov 19, 2013

Ralph was extremely helpful, knowledgeable, and most of all, patient. I am glad he was available to help me. I would recommend him and the dealer to everyone looking for a new car.

222tweety

Nov 18, 2013

I was headed to Toyota to buy a car after weeks of looking. I stopped in to take a quick look at the Subaru's. I was introduced to Chris Carey and he spent hours talking and showing me the cars. I loved the Outback and he made sure I knew everything about that car. He was so nice, knowledgeable and made sure I knew everything about that car before I drove away with it. Of all the dealerships I went to this was by far the nicest group of people.

rbackus

Nov 11, 2013

We purchased our first Subaru from Quality Subaru in 2000 and just purchased our 4th from them last month. While we obviously love our Subaru's, it's the service that keeps us coming back. Friendly staff and top notch service set Quality apart from other dealers. We know them, they know us and we're treated like family.

marcieg1

Nov 10, 2013

Great staff, Amazing service, dealership worked very hard to get me a great price. I would absolutely buy again at this dealership! Very, very impressed.

WDickinson

Nov 4, 2013

We are very pleased with our buying experience with Quality Subaru! My husband and I walked in on a Sunday recently wanting to check out an Outback and Crosstrek. My past car salesmen experiences have been like walking into a lions den, but at Quality, Ralph greeted us at the door and made us feel right at ease. He was very knowledgeable and answered all our questions. We ended up buying our Outback that day and would recommend Quality to others.

walwerme

Nov 2, 2013

Karen and Jeff display the model of the word "service." They always are friendly, polite, and helpful. They constantly give me the impression that they are looking out for my best interest. I never feel as if they are looking for ways to "pad" my bill. Instead, they are concerned for the safety of my vehicle, the quality of workmanship done on it, and in taking care of my needs. 25,000-stars for these two!

jojofarrell

Oct 29, 2013

While shopping for an SUV for my mom recently, we decided to drive to Quality Subaru to take a look at the #1 rated Forester. Ralph came right out to the lot where we were and took the time to ask us questions about what she was looking for in a car to make sure that the Forester was a good choice for her. I was impressed by his friendliness and overall knowledge of the vehicles. Knowing that I was in the market soon for a mid-size vehicle (I owned a Honda Odyssey van), I decided to talk with Ralph and Chad about my buying interests too. They suggested the Subaru Legacy. They were very patient with me as I took my time waiting for the perfect used car to be driven into the lot. Ultimately Ralph found me a used 2013 Subaru Legacy 2.5i LTD and I love it! (...And just in case you were wondering...yes, mom bought herself a beauty of a Forester and loves it too!) Thanks Ralph and Chad for an awesome car buying experience!

gaharris

Oct 29, 2013

Purchased a used Legacy, from Ralph, a year ago. While there on Monday 10/28 for a routine oil change, Ralph saw me looking over some vehicles on the lot and came over to say hello....he showed several of them to me and gave me print outs to take home to my husband. We went back to Quality today and put a deposit on our second (used) Legacy. We would not hesitate to recommend Ralph to friends and family.

conkla

Oct 28, 2013

Visited Subaru in the hopes of trading in a current lease (which was over the allotted mileage) and getting into a new lease. Gary went above and beyond and was able to get me into a new lease at a very affordable rate. He provided me with fantastic customer service and I really felt like I was getting a good deal. I will be making Quality my destination for all my Subaru needs in the future! Thank you Quality Subaru for making this such a nice experience!

robwilock

Oct 23, 2013

I would recommend Quality Subaru in a heartbeat to anyone. I was referred to Ralph Aquino by a good friend of mine, and it was readily apparent from the outset why she thought so highly of him. Nothing could be more pleasant than working with a straight shooter which is exactly who Ralph is. He did an extremely thorough job of describing the different cars. Once we got to the point of actually purchasing a vehicle the back and forth was very straight forward leading to the sale. From there both Ed Chen and Mike Ward were very helpful in terms o f helping explain not only the financing options but the various extended warranties as well. I got the impression that they were trying to help me understand the various products they sell not that they were trying to sell me something for the sake of making a profit it on it. Very reassuring to be sure.All in all, it was a great buying experience, and I would recommend Quality Subaru to anyone.

carolsielaff

Oct 20, 2013

Ralph was wonderfully helpful; he facilitated every aspect of the transaction in the purchase of my new car. I had shopped Nissan, Toyota, Honda and Hyundai and Subaru provided the best experience. Thanks!

joelhelfer

Oct 20, 2013

I was looking for an AWD wagon which limited my selection to Subaru and only a few others. Ralph described the benefits of the Subaru in a positive way without being pushy or defensive. The product (Outback wagon) performed as well as any of the other options at a price far less than the other brands.I am totally satisfied with the way the dealership handled my needs and directed me towards a vehicle that had the amenities and features I desired.

jbugai4110

Oct 13, 2013

I stopped by the dealer to gather information about Subaru Crosstrek and Forester. I had been looking online for about six months and had a few hours before going to work. Ralph Aquino greeted me out in the lot, he presented himself as someone who was there to help answer any questions I might have about the vehicles I was looking at. I really liked that I was not made to feel that he would only help me because he thought I would buy that day. As Ralph answered many of my questions he also asked me some excellent questions to help me decide which vehicle would be best paired with my driving needs, He was also very upfront about the cost and monthly payments for my purchase. The entire process was incredible, from Ralph to Ed to Charlie who prepared my vehicle so I could drive it home the same day. Start to finish this was the best car buying experience I have ever had. I loved that several of the employees came over to introduce themselves, talking with Karen for a while made me comfortable ahead of time for when I will be contacting her for my servicing needs. I will definitely be encouraging all those I know and meet looking for a new vehicle to stop by Quality Subaru first because of the excellent vehicles and service. Ralph is amazing!! I love my new Forester!

JSMarino

Oct 12, 2013

Chris was a pleasure to work with. He was more than happy to accommodate and was very thorough with the delivery of the new Vehicle. We would recommend him if you are looking to purchase a Subaru.

pattieceline

Sep 24, 2013

My sales man Gary Thomsen was wonderful. He answered every question I had about the car I took for a test drive. He also showed me how everything worked. My husband was so impressed with him that he also bought a car. I would send all my friends to Quality Subaru. Everyone is so friendly and willing to help you. I can see that they all enjoy working for Subaru.

marnot1

Sep 23, 2013

I gave this rating because salesperson was knowledgeable and personable.He explained all the features of the car to me. He made it clear that I could call him with any questions, concerns. i also like the service department at this dealership.

mayofamily

Sep 15, 2013

Our son is active duty miliarty (USMC) and will soon be stationed nearly 3,000 miles from Connecticut. Our daughter-in-law is still here in Connecticut. It was time for her to buy a new car in order to get ready for the big move. Our son and daughter-in-law like Subaru but never purchased one before and never purchased a brand new car. With our son being so far away they asked for our help in the process. We also never purchased Subaru and therefore did not know much about them. We did on-line research and ended up at Quality Subaru. Chris greeted us upon our arrival and from there the process was simple. He took time to understand our son and daughter-in-law's needs. He answered all of our questions and as the concerned parents there were many! In the end we all felt great. A nice car, fair price, straight forward service, and it also helped that the owner was on-site. The owner (also a Marine) was clearly interested in our family. Truth is we never felt this good about a car purchase. There is not doubt we will be calling Chris again. Thanks Quality Subaru and especially Chris!

Tom4Sarah

Sep 14, 2013

Chad and Ed were two of the most professional car dealers and business managers that I have ever worked with. They made the entire buying experience efficient, easy, and truly exemplary. I had purchased a pre-owned vehicle from Mitchell Subaru several years ago and Ed Chen was the business manager there and made sure that I had the same experience then as I did today. Quality Subaru certainly lives up to its name. They have quality employees, quality vehicles, and an excellent, competitive price for both new and pre-owned vehicles. I highly recommend purchasing your next vehicle from Quality Subaru of Wallingford.

psmgm55

Sep 6, 2013

The experience of purchasing a car from Quality Subaru was very easy, the salesman listened to our requirements and worked to find a car and deal for us that took care of our needs. At no time did we feel presured to purchase anything that we did not feel was appropriate. In addition Chris was helpful friendly and explained the features of our new car with a great deal of patience. We drove off the lot feeling that we had a great car and that we have a dealer that we can rely on in the future. We will be using this dealership for all of or car needs going forward and would not hesitate recommending the dealership to our friends and family. We would especially mention Chris as we felt his approach and attention to detail went above and beyond what we would have expected.

525123

Sep 1, 2013

We were very pleased with our all around experience at Quality Subaru.From the sales consultant to the finance officer.Small but friendly location.When the time arrives, and it will be soon, my next car will be from Quality!

Ralph K.

Sep 1, 2013

I called a lot of dealerships asking for quotes on the new Subaru I wanted to buy. Pete Zagorski was one of the few that responded with a detailed and very competitive quote. When I sent around a more detailed inquiry to all those I'd spoken to, Pete got right back to me with helpful feedback. In the end, I found the car I wanted closer to where I live, so I did not buy from Quality Subaru, but I'd suggest you give them a try.

tim_hindman

Aug 31, 2013

While viewing pre-owned autos in the lot, we were met by salesperson, Chris Carey, who provided informative and supportive assistance throughout our visit. Our search was made smoother by Chris' attention to detail and personal consideration in every way. We will recommend him and the dealership to friends and family for future auto purchases. Thank you very much.

stellan101

Aug 23, 2013

Visiting Quality Subaru was like visiting friends. Everyone there is so friendly. My sales person, Gary, couldn't have been nicer. He knows everything about Subarus and anticipated my every question. Of course, we always think that cars are overpriced. I would say that Quality Subaru is very competitive and I feel I got a better deal there than I would have any place else. I would highly recommend Quality Subaru if you are in the market for a new or used car. You might ask, were they pushy? No way! Like I said, it's like visiting friends. The showroom is clean and appealing. They have an area where you wait while your car is being serviced and that was pleasing as well. They set up my first oil change appointment before I left with my new car. They even set up my Blue Tooth connection. I'm so glad I bought my car there and I know I can call Gary if I have any questions whatsoever.

Vouglas

Aug 12, 2013

Our family just purchased a 2010 Honda CR-V this past week. It was by far the easiest and most pleasurable purchase we have ever experienced. We spent the majority of our time with salesmen Matt Stent and Ralph Aquino who were not only extremely friendly and personable, but also thoroughly knowledgeable about their product. Both salesmen worked with us interchangeably and were very fluid in one another's knowledge about us and our purchase.They made sure we walked away with a vehicle we felt confident in and were happy to purchase. We felt like we were buying a car from a friend who works in the business. We had the pleasure of meeting the owner, Joe Bilchfeldt, who simply wanted to introduce himself and greet us personally. He had no interest in whether we were buying a car or just there to look at his vehicles. Mike Ward, (General Manager), gave an honest and fair assessment of our trade-in vehicle. Ed Chen, (Business Manager), took care of all our financing and got us a great rate to boot! As a side-note, this is a VERY FAMILY FRIENDLY dealership. Each person was welcoming to our curious 3 year-old son and made the entire experience stress-free for us! We would highly recommend anyone to go there whether you need a Subaru or a lightly-used pre-owned vehicle. Go and see what they have, you will not regret it!

Chris_

Aug 7, 2013

In July of 2013, I was searching for a new Subaru. I already owned a Subaru Impreza hatchback but wanted a newer model. I loved the car, so keeping with the same make was easy. After doing a ton of research I decided that I wanted the WRX hatchback. Now all I had to do is find a dealership I wanted to do business with. I contacted just about all of the Subaru dealerships in Connecticut, which gave me plenty of options.Quality Subaru in Wallingford was one of the the first dealerships I dealt with. Matt Stent, a sales and leasing consultant, was my point of contact via online. My initial impression of him was he was an excellent communicator and very knowledgeable about my specific car needs. He was very thorough when searching for the WRX that I wanted, including the color and options. He was prompt to reply to my e-mails and was never pushy. On a whim, I visited Quality Subaru one morning. I walked in and was greeted by Matt. He remembered our e-mails and we continued talking about the car and what I was looking for. While we talked business, staff members went out and looked at my old car as I was planning on trading it in. I was really impressed how thorough they were when looking it over. They just didn't look at it, but combed through it. It showed me they cared and took their jobs seriously. It was very professional. While meeting with Matt, he went off to research my new vehicle. While waiting, the owner Joe Blichfeldt, came over, sat down and talked to me. It wasn't a sales pitch or done to hook me into their dealership. Mr. Blichfeldt was genuine and very personable. I was impressed that he took the time to come over and talk to me.After talking with the staff there, including Matt and Mr. Blichfeldt I didn't feel like I was in a car dealership, but felt like I was among friends. They were genuine, never pushy and very professional. They made me feel comfortable and didn't make me feel like I was in a car dealership, which can be quite intimidating and uncomfortable. After discussing numbers with Matt, he was able to work within my budget. I ended buying my car there and don't have a bad thing to say about their dealership or the folks who work there. I was very pleased with my experience at Quality Subaru. There is no doubt that I'll be going back there again for any future Subaru needs. I highly recommend Matt Stent and hope you have as pleasant experience as I had.*Note* I also dealt with general sales manager Mike Ward while Matt was off one day. Mike was just as helpful as Matt. He was prompt to get back to my calls, was very patient, as I went back and forth with car colors. I enjoyed working with him as well. I also met with business manager Ed Chen while going through my financial paperwork. I thought he was a nice guy and very professional.

Gina010

Aug 6, 2013

Great experience. I felt like I was buying a car from my brother. Matt was very attentive and not pushy. He listened to myNeeds, and exceeded my expectations. He worked to get me the best deal without compromising value. He took time to goOver the intricate details of the car, and pointed out safety features. He took his time and was not rushed. Overall best car purchasing experience, and I have a lot of cars!

lewzew

Aug 2, 2013

the entire experience was great, chris took the time needed to show us our car, and explain the features, the showroom is beautiful and makes you feel comfortable. ed in financing was excellent, no pressure, and professional. i visited the parts counter after the initial purchase and received great service there too!i have purchased many vehicles over the years and this has to be my best auto mobile purchasing experience!

Flyngtuna

Jul 23, 2013

Very friendly, helpful staff. Provided frequent updates on the status of my car repairs, took a bit longer than expected but were very professional and apologetic. Have already returned for additional service to my car and will continue to visit in the future.

btzorz

Jul 18, 2013

Karen Prisco was very friendly and helpful. The waiting lounge was comfortable and the wait was not too long. All in all I was made to feel like a valued customer.

lec34

Jul 7, 2013

Karen was very helpful. There was some mis-communication with the car rental (Enterprise) and Quality, which was frustrating, but it got worked out by the end of the day. Karen answered all my questions and explained everything that was done to my car when I went to pick it up. I had to call her during the day and she never lost her patience with me. Great customer service!

LVER

Jun 25, 2013

Quality Subaru compared very favorably to other Subaru dealerships in the area. There was zero pressure to buy; the sales consultant took the time for test drives in two different models. After my repeat visit, I was given the price for my trade-in vehicle which was $1500 more than I was offered at other Subaru dealerships - without long, painful, protracted negotiating. Their lowest price for the new vehicle was on par with offers from other dealerships, so in the end, they were the best deal. But even aside from that, the treatment we received at Quality was courteous, friendly, and professional. No B.S., no lowball offers for trade-in, no lying. Highly recommended.

Sjogatan4

Jun 15, 2013

This is our third Subaru from Quality so we can honestly say we are very pleased in every respect. Gary was a delight to work with, especially since it was our first time leasing instead of purchasing a car. He was very patient with us.

cg144

Jun 12, 2013

I have always had a great experience at Quality Subaru, from my lease of a 2004 Subaru Forester XT, thru the decision to purchase at lease end and finally trade in at 194,000 miles. Current Subaru is a 2010 Forester that has always been serviced by Quality to the same high standards as my 2004. Great team in service. Thanks to Karen, Paul and Jeff I will continue to be a repeat customer, it is my only choice for service.

conkra

Jun 11, 2013

My husband and I decided to visit two Subaru dealerships, Quality and Premier Subaru. We had previously leased a car from Premier and felt that we would probably get a car from Premier but that it was smart to shop a bit. We first went to Quality, they were friendly, informative, knew their inventory, gave us a great price on a car and were totally understanding when we said we had one more dealership to visit before making a decision. We then went to Premier and found a similar car within $400.00 of the sticker price of Quality.Premier salesperson was not knowledgable and was not sure of the inventory. She met with the manager and then gave us a monthly price that was 100.00 more than the Quality quote. When we spoke about this difference she met with her manager again and then explained that there were two ways to price and that the customer who purchased online got a cheaper price then the customer who walked in. They then gave us the "online" price which was still much higher then Quality. The Manager then explained that Quality probably had a lot of hidden fees that they had not mentioned and that we would not find out about until it was time to sign the paperwork. Needless to say we left and went back to Quality for our purchase. Premier failed in every respect when it came to customer service, knowledge and professional behavior. The experience we had at Quality Subaru was by far the best we have ever had at any dealership because of Gary, Ed and the rest of the staff we met that day. There were no hidden costs and we left with a vehicle and experience that we were very happy with. We will be repeat customers at Quality!

RameshPadmanabha

Jun 7, 2013

The service was very good. Mr. Miroslaw was very knowledgeable and took the time to explain all the various options available etc. We took two test drives and bought the Outback on the second trip out. The price was in the expected range (from Edmunds). As a final incentive, Mike through in the rear view camera by itself without the entire $1600 package it was part off. When we picked up the car, the service again was very good.

WalterZientek

May 31, 2013

I came here to get many questions answered about the new Crosstrek and to compare the features and relative value between a brand new one and one with 3500 miles. Mike Mazik was a great, low-key salesperson. He patiently answered all my questions and was never pushy, rude or condescending. He ultimately priced the new one, which had more features, at approximately the price of the other. The trade-in allowance was very fair and he presented me with an out-the-door price, not one that didn't include tax and registration fees. The car was ready for pick-up in less than 24 hours and included window visors at no cost to me. I would rather not be pitched a Simonize treatment or extended warranties,( it seems ironic that the cars are presented as mechanically excellent until you buy, but likely to fail when it is add-on time.) Knowing that everyone has a job to do, I take no offense and am thankful that the buying process was neat and clean. I am very pleased with the car and with the folks at Quality Subaru.

wilks

May 31, 2013

I bought an almost new Forester and the experience couldn't have been better. My salesperson, Matt, was great. He wasn't pushy. I felt like he truly wanted me to be happy with whatever I chose regardless of what or where I purchased. I got a great deal. When I went back to pick up the car, Matt spent quite a bit of time going over the car with me as I was not familiar with where everything was on the dash. He even took the time to program my Bluetooth! He was patient and friendly the entire time. I also met Ed Chen who went over all the paperwork. He offered me the extended warranty, explaining exactly what was covered. He, too, didn't push. It was my decision. I love me new Subaru and am extremely happy with my decision to purchase it from Quality Subaru.

Loueee

May 24, 2013

Another great service experience -- this service department is the best !! The entire service staff at Quality Subaru will always go above and beyond to help you.

lass

May 21, 2013

Exceptionally helpful and knowledgeable. Easy to work with. The service personal have always gone beyond what is necessary to explain and help and they always take the time to answer all questions and address all concerns without making you feel rushed or like you are being a bother.

nsantore

May 15, 2013

Jeff was very helpful in ordering some parts I needed for my car. He had good knowledge of the car, got me the in stock parts quickly, and ordered the special order items. He called me the next day to let me know the special order parts were in and made the process as easy as possible so I could get my car back on the road.

kgrohs

May 1, 2013

this is my 5th subaru from Quality-owning a total of 9.i have been dealing with them from when they first opened & have been very satisfied with the service from all the depts.on my latest visit i basically just went to look at a few cars i had picked out on the internet--wound up buying one on the spot.the salesperson,Gary,read me pretty well & showed me what was the best choice in cars for me.i had it in two days.there was one small glitch which was remedied almost immediately.Paul from service was very helpful also-as usual.i have always recommended Quality & i will continue to do so.

PAMZIROLLI

Apr 24, 2013

Purchase 3 previous subaru from this dealer. Atmosphere is friendly. Was hoping for a better price or extra free options because we were returning customer .. Did not get that. Price was ok.. Same as other dealers we visited. Love the car..2014 forester.

Richdav

Apr 8, 2013

Probably the most pleasant car buying experience for me ever!Matt our salesman was knowledgeable,Informative and pleasant to work with.The whole process went very smoothly,Including the owner Joe serving us homemade steak sandwiches. I would definitely recommend this dealership to everyone.

RichD

Apr 7, 2013

Matt our salesman was extremely helpfull during the whole process. We were treated as a truly valued potential customer and felt comfortable during the whole process. Joe, the owner of the dealership,was friendly and made himself available throughout. I would highly recommend this dealership for anyone looking to buy or lease a Subaru.

zephyr

Apr 6, 2013

Each employee I talked to was helpful and very courteous. I felt like I received excellent service and am only wondering how long it will be before we get rid of hubby's car and buy another Subaru from Quality. I think he has driven my Impreza almost as much as I have. I spent alot of time researching my purchase. Spoke to dealerships in Berlin, Vernon, Hartford, Springfield, Canton, Norwalk ect.. no one could offer better quality or price Quality in Wallingford.

richflynn

Mar 30, 2013

Great experience strated on day 1. The entire staff was very friendly, helpful and did not use hard sales methods. They were ready to answer any question and focoused on the product they sold and not why the competitors were not the best choice. The entire expeience went very well and I have already made recomendations for others to visit.

map3724

Mar 27, 2013

We bought a 2009 Forrester new from Quality and the guys were great, the service department was great as well. My wife loved the car. It was totaled in a collision in October, 2012 and because of the safety features in the car my wife was not injured, but the car was wrecked. We went back to Quality and bought a 2013 Crosstrek. Once again it was a great experience with Joe and Gary. The Crosstrek was smaller than the Forrester but a nice little car. But after the accident, my wife just couldn't get comfortable with the smaller car. So in March of 2013 we went back to Quality Subaru to look at the 2014 Forrester. We didn't actually think we could get the car with our limited budget but Matt, Ed, Mike and Joe all work together to put something together that would work for all of us. They didn't want my wife to be stuck with a car she wasn't happy with. That's the kind of people they are. If Subaru were to start making trucks we would never have to go to another dealer again, just Quality Subaru!

FKelly

Mar 27, 2013

Subaru cars sell themselves. They are quality cars at a fair price. This is my 3rd Subaru, 2nd in last 3 years. I have friends and family that bought 4 Subaru's based on my positive experience with the vehicles. Gary Thomsen takes a personal interest in selling for Subaru. He is professional and responsive and delivers with a great sense of humor. I had a positive experience with Quality Subaru.

MKMoquin

Mar 22, 2013

We were very please with the salesman. He is friendly, knowledgeable and helpful! There was no sense of pushiness. I would recommend this location. The owner himself came out to congratulate us.

DaveKathy

Mar 19, 2013

Overall experience was outstanding. Ralph Aquin treats you fairly and explains all the option available to you. Other staff members were freindly and would anwer any questions you may have. I would recommend this dealership.

xena1

Mar 17, 2013

I am always please with the service at Quality Subaru. Karen, Paul, and Jeff are always friendly and courteous. Also, they provide a great service. When my car has an issue I am always able to bring it in. I have been coming to Quality Subaru for years and I always have a great experience.

Vspiars

Mar 16, 2013

Very friendly and knowledgable rep. I'm very satisfied. I purchased my first Subaru, here and will buy my second should that be my car of choice. My 2003 Baja has been bulletproof. I only buy Subaru parts. Always treated we.

beca

Mar 14, 2013

Karen and Paul have been the greatest intermediators between sales and service. I have long ago deceided my next car (reallly most likely my last car) will be a Subaru and the reason is the great service.

deacon03

Mar 11, 2013

Tim Harris was the best salesman I have worked with. He was very helpful and explained the car very well. The rest of the staff was very helpfuland courteous. All of the paper work was completed quickly and the car was ready very fast.I Have all ready recommended this dealer to other people. This is the Second Subaru that I have bought here And my son also bought one here. I am also very happy with your service department.

markheinisch

Mar 11, 2013

I went out of my way to purchase my new Subaru at Quality Subaru because of this dealer's reputation. My car is off warranty and I still service it here because I think the service department really tries to do the right thing. The quality of their work has been excellent. They are always ready to answer questions. One day I had bought my own wiper blades and had bent them trying to install them. Paul Honius, the Service Manager, saw me outside struggling with them. He came out offered help and very quickly had them both installed. He did not make me feel foolish (I already did) for messing up the new blades. They're still on and working fine.I continue to recommend this dealer to my friends for sales or service.

St0newalled

Mar 10, 2013

This dealership is phenomenal. My wife and I were in search of a new vehicle and had both been accustomed to 4WD SUV's but based on a referral from a friend were told to look at Subaru's -- this dealership in particular. We went in not being sold on a Subaru and worked with Chad and Peter -- both of whom worked in a consultative manner not the sleazy car salesman way. All in all my wife and I test drove multiple vehicle styles, models, and at the end of the day through their willingness to go above and beyond, we walked out confident in the decision to buy a new vehicle from Quality Subaru. After the fact our sales rep called to make a check in call and even went on to help answer additional questions to make sure that we were fully satisfied. Even the GM made a personal call to keep me abreast of the progress as my new car came in. Chad and Peter are top notch and this dealership is THE BEST. They've earned my business for years to come.

antneeeok

Mar 9, 2013

I had a small problem with my new car and Paul Honious the service manager made me feel like it was the ownly car with a problem at the dealership. No one could have worked harder to make me happy even the owner of Quality Subaru . The name Quality Subaru must come from there ( QUALITY SERVICE ) !!!!!!! Thank you evey one from the phone call to the person who hooked me up to internet makeing me feel right at home. Thank you Anthony Dellasala

westrock1

Mar 6, 2013

I can't rate Quality Subaru too highly, esp. its service operation. Personnel are friendly, knowledgeable, efficient. I esp. want to commend Karen Priso who is my usual contact by phone and in person. She is unfailingly friendly and helpful, patient and explains things well. She has a ready smile that makes visits pleasurable. The guys are almost as good - almost. I also thank the unseen techies in the garage who work their magic.The agency is well run for customers with pleasant waiting room, snacks, attractive ladies room, computer & large TV. The owner takes time to talk to customers when he has an opportunity; we share a passion for stained glass.I've bought 3 Subarus from this agency in two locations since 1995. (My first was a now defunct garage-agency in 1985 - a DL Legacy with wonderful driver 4-wheel on demand - and an affordable price. My current is a 2007 multi-faceted Forester - a practical compromise between big and small with ruggedness built in,Bless Subaru: ahead of the crowd on passenger safety and sensible, no "jazz" design changes. (Don't follow the others, please!)

labdog

Mar 5, 2013

We purchased a 2013 Outback and this is our 3rd car we have bought from Quality Subaru in the best several years. From soup to nuts this dealer is by far the best Subaru dealer around. We started the purchasing process by emailing Staci on-line. Very helpful and knowledgeable. Basically the whole transaction took place thru e-mail and via phone with both Ralph and Staci. Went to the dealer to test drive the Outback and seal the deal with Ralph. Ralph is always a pleasure to deal with. Love purchasing the car this way no bull and straight forward.

mattminer520

Mar 5, 2013

We were definitely treated like valued customers! They went out of their way to help us resolve our problem and assisted with dealing with the manufacturer. The service department was very professional and now the car runs great. Can't say enough! They were fantastic from start to finish.

wdilauro

Mar 5, 2013

This is my second purchase of a new car within a year. Gary Thompsen handled both purchases. He is professional and very knowageable about the cars and answers all questions. He has a caring freindly way about him. I would highly recommend Quality Subaru.

ckalandyk

Mar 4, 2013

Since we have purchased our Outback, the entire experience we've had has been nothing but positive. From the sales staff to the service department we have been treated with kindness. Karen Prisco and Paul Honious in the service department have been quite helpful in answering any questions we may have. And their friendliness and concern for our welfare is much appreciated.

madmurph

Mar 1, 2013

I have to say this was one of the easiest visits for service. I dropped my car off, Enterprise picked me up with a loaner and the next day my car was ready 3 hours before expected. Karen was extremly helpful.

bedtime

Feb 25, 2013

I unexpectedly needed both headlights replaced at the same time- a driving emergercy. I was fit in on a busy Saturday morning and given excellent service.

dfj1

Feb 21, 2013

I bought 2 new Subaru's in 2007 and 2008. Have had service with them all that time. Always the charges are less than expected and the service is outstanding. In 2012 I bought two new Subaru's from a different dealer because of price. The other dealer offered some nice packages for service such as free tires if all my service work was done there. However I passed that up to go to Quality Subaru because of their great customer service. Recently I had maintenance performed on both cars. The bill for the Impreza was more than the Outback. Because I picked up the car after hours no one was in service to answer as to why the price difference. I mentioned it to the person that took my payment and thought that was the end of it. However both Paul and Karen called my house to explain that it was because synthetic oil that the cost was a little higher. I have never heard of a service department calling a customer at home just to explain a bill. That is why I will continue to go to Quality. They are the best.

starlu147

Feb 20, 2013

Both Karen and Jeff are friendly, accommodating and knowledgeable. It is a pleasure working with them. My car service actually cost LESS than I expected and was taken care of quickly. I was pleasantly surprised to notice that my car had also been WASHED! I am a long term Subaru owner.....This is my third. All my Subarus have been faithful "friends" for close to 200,000 miles each and up to ten years. I will continue to be a Subaru customer.

sromano

Feb 18, 2013

Karen and Jeff were so helpful and friendly when I came in with my car. I came in for a routine oil change and was given hot chocolate in the waiting room. They were also great with helping me set up an appointment for the following week. I would highly recommend Quality Subaru to anyone that needs car help. Thanks Guys!

dcosgrove

Feb 16, 2013

I continue to purchase Subarus primarily due to the extraordinarily great customer service, convenience and reasonable pricing with special discounts offered at Quality Subaru in Wallingford, CT. They are accommodating with scheduling, have a great area to wait for service to be completed, and are consistently a pleasure to work with.

magiccarpet

Feb 16, 2013

I had called Paul on Thursday, expressing my concerns about new tires for my late model Subaru. Paul had shown his professionalism by explaining my car's needs. Paul then found info and pricing. Returned a call in a timely manner and scheduled service for Saturday morning.I like it! I have conversed with Karen many times in the past. This is a great opportunity for me to acknowledge her professionalism as an outstanding customer service rep. Jeff had welcomed me Saturday morning. Jeff asked, Will you be waiting for this service? How long will it take? 2 hours........UGH!! Jeff knows I am very impatient, and cannot sit and wait! Jeff had offered me a company car (2013). With little effort I was out the door. Returned after 2 hours, my Subaru was ready to go. The best part of this whole experience is when he handed me the invoice..........Less than originally quoted. I liked that as well! This Service Team is priceless when it comes to serving me.

PiRaTiCaLwEnCh

Feb 14, 2013

Usually when you walk on to an auto dealer lot they run at you and try to force you in to cars you dont want. Not the case here. Chad made sure that I found a car that I would be truly happy with. He asked me all the right questions and I felt like he tried to get to know me in the time he was given. Even despite a snow storm...the worst Connecticut has seen since 1978...he worked things out so I could get my car asap. He even stayed at work to wait for me after Ed told him he could go home due to the snow just so I could get me car. Now that is dedication to the customer! What was important to me was that he listened to me, remembered little things that I said to him that most people would just over look and he treated me with respect. Other car dealers I have dealt with cast me aside because I'm a woman...not this place. They explained things thoroughly and answered any and all questions I had. Chad and I even exchanged cell phone numbers so we could keep in touch over the storm because his store was closed. Ed was also excellent. I didn't speak with him as much as I did with Chad, but the time I did have with him, he was respectful and helpful. He explained everything and offered me everything he could to make things as inexpensive as possible. Over all I would say I am highly satisfied with my visit, my purchase and my experience here. This is the first place I will go in the future when I need another car and yes I will be referring...directly to Chad.

littleredladybug

Feb 8, 2013

matt was a very guy, he came out in the windy cold to ask if he could, help, . then we went inside & spoke to him, we knew we wanted to deal with him, friendly & very personable, he did his best to close a deal with me, we went for a test ride in a lagacy, the the outback, i am more comfortable being in the outback & he sensed that & did tell me he noticed a difference in me. so we got back to the shop, & sealed the deal . i would recommend him to my friends or family looking for a new or used auto . thank you somuch for having such a compitant employee. charlotte cooper

arizza

Jan 24, 2013

My old Subaru Forester developed a rare engine problem last week. Given its mileage and age, I was forced to make a smart decision and purchase a new car. Quality Subaru made my decision easy; I purchased a new Subaru Forester. With the assistance and patience of Gary Thomsen, a wonderful salesman and genuine individual, my cary buying experience was both entertaining and painless. Quality Subaru's owner, service department, finance department and sales department strive to please their customers. As I drive around in my new car, I can confidently say that I am one happy customer!

jcelello

Jan 22, 2013

Ralph,Ed and Paul are definitely assets. From the moment I walked into the dealership, I felt vey welcome. Besides making me feel comfortable , they were also informative.I purchased my car on Sunday and was able to receive it on Monday.I will be referring my family and friends to them.

JohnMig

Jan 15, 2013

This winter was the time for my son to get his first car to use for college. Since his college was located a short distance from Quality Subaru, we zeroed in on their used inventory. Our salesman was Ralph, a low-key but very friendly and knowledgeable gentleman. We visited twice and on the second visit he suggested we trya Forester that had just come in. The car was immaculate (as are all the cars at Quality), drove great, and was being sold for below KBB. A great deal all around.Ralph was so concerned that my son and I would feel comfortable with the deal, that he even allowed me to speak to the previous owner. Thats customerservice!True to the saying "it starts at the top", owner Joe Blichfeldt also spent time with us and showed he cared about our purchase. As a matter of fact everyone else we met with or spoke to, including Ed the finance guy, were courteous and knowledgeable. Buying a used car can be an anxious event, but our experience at Quality was calm without any unexpected information at delivery time. We live about 80 miles from Quality, but will certainly see them first for our next Subaru.

chrissyanna

Jan 12, 2013

Ralph was absolutely awesome!! Ed also did a great job. THis was my third subaru and my second from Quality. I love subarus and love my new CrossTrek!!! GO visit Ralph.

the elliotts

Jan 8, 2013

The folks at Quality Subaru are very friendly, courteous and quite helpful. We can highly recommend this dealership, and will continue to use them in the future. This is the second car we have purchased through them.

ice1man

Jan 5, 2013

This dealership was not very accommodating to my requests of establishing an out the door price. Also, the salesperson employed a variety of tactics to maneuver the negotiations that only benefited him in a very rude manner.

Kathleen

Nov 17, 2012

the dealership and salesman was very nice, knowledgeable about the car in question, and quickly located the exact car I was looking for, making the purchasing process easy. The salesman (Gary) spent a lot of time putting tabs in the owner's manual to make finding key info very easy, and also spent time with me setting up bluetooth on my phone, radio channels, as well as reviewing the important aspects of owning a Subaru. Overall I was very pleased with my experience, and with my new Impreza.

DonnaandBuddy

Nov 2, 2012

We were looking for a used Subaru and found a reasonably priced 2010 Outback at Quality Subaru that met our requirements. We met with Gary Thompsen who was enthusiastic about Subaru in general and very knowledgeable about the Outback. His focus was more on informing us about the car rather than selling it to us. The dealership provided us with a complete history of the car and accomodated our few concerns about purchasing it. We financed the car through the dealership because Ed and Mike found us a great rate. Overall our experience at Quality Subaru was experienced, friendly and professional.

loriabrass

Oct 7, 2012

If all car dealerships were run like Joe Blichfeldt's, the industry wouldn't have such a bad name. Buying a car too often leaves you with a bad feeling -- you never know what a good price is, despite quoted sticker and invoice prices, which can vary dramatically. I contacted this dealership by telephone shopping for the best price for a 2013 Outback, which I was buying for my son, a recent college graduate who just landed a job in Massachusetts. I live in Connecticut and thought it would be easier to buy the car here. I found Mr. Blichfeldt to be helpful and straightforward, and a gentleman. He offered a fair price without haggling when other dealers were several hundred dollars higher. Unfortunately, I would have had to order the exact car I wanted which meant waiting til the next shipment arrived several weeks later. My son said he couldn't wait that long. Mr. Blichfeldt suggested I might want to buy the car in Massachusetts near where my son lives, which I ultimately ended up doing, but I could not pass up the opportunity to write about my experience here.

InnocentGuns

Oct 2, 2012

Really enjoyed working with Warren and others at Quality Subaru while rebuilding my 2005 legacy gt. Parts were ordered on time and if they werent in stock they came in on average of two days. I have and will continue to recommend friends and family to this dealership. Top notch people, atmosphere, and service.

deborahann

Sep 28, 2012

I visited the dealership 4 times before deciding to buy a 2013 Impreza. Ralph Aquino's patient low pressure style really helped me to make the right decision to trade in a 2011 VW Jetta with only 10,000 miles on it. Every one I had interaction with at the dealership were very friendly and they made the whole process so easy. This new Impreza is the 2nd Subaru in our family. My husband drives a 2001 Forester with over 100,000 miles on it. He says it's just getting broken in. I highly recommend this dealership.

Dailywallin

Sep 12, 2012

Great guy, no bull. Felt like we received a fair deal, and still feel very comfortable with our vehicle and its price. Very friendly, and knowledgeable about the vehicle.

ljmascola

Aug 31, 2012

This is the 5th Subaru Outback that I purchased from Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have all their service needs perfromed by Quality. As with all of my sales expereinces being excellent the same applies for all my service experiences. At Quality Subaru they treat you like family.

hank.powell.50

Aug 31, 2012

One of my wife's co-workers had recently bought a car from Quality Subaru and recommended them. Our main contact was Gary Thomsen, who was helpful in every respect. I made 3-4 visits before we closed and I got to know some of the other sales staff, especially the owner, whom I never recognized as such. It was a pleasure just to chatter with them, and I especially valued their know-how and trustworthiness. I'd recommend Quality to anyone. They're everything a buyer might hope for.

kimberlydaur

Aug 28, 2012

I was referred to Quality Subaru, by way of a co worker. I will make sure to thank them, as Quality Subaru made the car buying experience seamless! All employees were very friendly and knowledgeable. This is a very welcoming environment. There was no pressure in the car buying experience. The customer service piece was amazing! I could not be happier with my experience. Quality Subaru has earned its name! I will 100% be referring all my family and friends to them!

wdilauro

Aug 16, 2012

A very good experience in buying a 2012 Forester. Very helpful in making financing possible and making sure I knew all the feauters of my car. Friendly, courteous and knowageable.

mrwritely

Aug 10, 2012

I don't put much stock in this web site's reviews because they all deal with sales and because they are all entirely favorable. Do you really know anyone who's had nothing but positive experiences with any car dealership, especially AFTER they've purchased the car?Quality Subaru's service is horrible. There is a serious communication problem there and a real lack of respect for the customer. Sure, there's a veneer demanded by the sales team but its thin and the service department is not, in my opinion, to be trusted.Their "service consultants," make promises they have no intention of keeping, promise call backs they have no intention of keeping and outright lie to you.I dealt with the service manager too. He rude, blaming the lack of communication on me, etc. What all staff in the service department seem to have in common is the inability to listen to the customer and a general condescending attitude toward people. Be careful, this shop will do anything to cover up their mistakes, including lying.I don't trust them I certainly would not recommend having your car serviced there!

inndarlin

Aug 10, 2012

This is my second new car purchase with Quality Subaru...from the moment I walked in they treated me like family. I strongly recommend Quality Subaru to all my friends and family

mrmaz44

Aug 8, 2012

Gary is knowledgeable, friendly, and honest. He appreciates the fact that car-buying is not an easy decision/experience, and that patience and honesty is the best way to keep the customer relaxed and trusting. Gary spent a great deal of time showing us all of the aspects of the car, both before and after the sale, and called to check in with us and to thank us for the purchase the next day. I will keep his telephone number for future reference.

paulllesiw

Aug 6, 2012

A very friendly and knowledgeable dealer with great customer service. I didn't know which car was right for me so, I was able to sit in and test drive any model that seemed of interest. Ultimately I chose the Outback limited.,Paul

James.alsever

Jul 31, 2012

Overall our experience at the Quality Subaru dealership was great, Gary was incredibly helpful and knowledgeable about the cars. He answered all of our questions and was very friendly throughout the process. Ed was just as friendly and helpful as Gary regarding the financial portion of the transaction. Ed wanted to make sure we got the car we wanted and that it fit our budget. We would recommend Quality Subaru to anyone and everyone.

bayrond

Jul 31, 2012

This is our second subaru and the overall experience was better than our first purchase at a different dealership. I did not feel pressured, and our needs were met. I feel we were given a very competitive and very good/fair deal. It was close to great but when it comes to purchasing cars my personal feelings are car prices can never be classified as great. I did some comparison shopping but not as much as with my previous subaru purchase. Everyone was pleasant and personable, and even the owner took time to speak with us during the process. The general manager stepped in initially after we had a brief wait on arrival instead of allowing us to wait longer for a salesman to be available. I have walked into other dealerships and not been acknowledged for way too long, so that impressed me. He worked out the details that made us feel good about trading in and upgrading to a 2013, and made us feel he wanted to sell us a car. We usually buy and keep our cars longer and were exploring upgrading after three years for the first time. I feel confident we have made the correct decision and both parties gained from it.

alkunst

Jul 26, 2012

Buying our new car at Quailty was very plesant and everybody was very helpful.I would recommend them to anyone looking to purchase a car.

Anne Harrigan

Jul 24, 2012

From the initial phone call to the financing to the final drive out of the dealership, we encountered friendly and informative professionals at Quality Subaru. Ralph was friendly and thorough with the information we required without wasting our time. Ed has a most pleasant and straightforward way of presenting the financing without pressuring the customer. And Chad was extremely patient in helping a low-tech customer set up the blue tooth phone option. I look forward to my first visit with the service staff at this dealership!

tjcinct

Jul 23, 2012

I had a pleasurable experience purchasing my Impreza from this dealership. My salesperson, Gary, provided all the information that I needed regarding my car. He has a soft approach to sales - no pressure, easy-going personality, and responded timely to all my inquiries. Peter, the general sales manager, was kind enough to have his crew clean the inside headlights on my old car - ensuring my safety while I was waiting for delivery of my Impreza. All in all, I highly recommned this dealership to all who wish to have a peaceful, trusting experience purchasing a new car.

lvadepillo

Jul 23, 2012

Ashley, staff and owner were great ...will do business again and highly recommend this dealership. Their options after the sale were very reasonably quoted and priced.

moasheh

Jul 22, 2012

The reason we chose this dealership was due their friendliness and they did not use any sales pressure to lock us into a deal. Ralph was very friendly, professional and easy to work with. There was no pressure and he made us feel very comfortable to choose what we wanted. We feel we made the right choice and we are confident that we would use this dealership for our next purchase. We thank all the staff for their friendliness, out going personalities, and professionalism. We highly recommend this dealer.

Ireallylikecars

Jul 21, 2012

We had a wonderful experience in purchasing our 2012 Subaru Outback! Upon arrival at the dealership we were greeted in a friendly, but non-pushy mannner. At some dealerships, you cannot even get our of your car before a salesman is approaching you!Our salesman, Gary Thomsen, was very thorough in explaining the features of the Outback and was very patient in answering all of our questions. He has a wonderful sense of humor as well.Mike Ward,the general sales manager, was also very helpful in answering our questions and phone calls. He quickly obtained the vehicle that we wanted. We had our new Outback in our driveway in 5 days-start to finish! Mike also has agreat sense of humor!Ed Chen,the business manager, was very thorough and patient in explaining the financial end of the purchase. We had not purchased a new car in 14 years, so we had quite a few questions!Joe Blichfeldt, is a very nice man and treats his employees with kindness and respect,so important especially nowadays. My husband especially enjoyed talking with him.All in all, we enjoyed our experience at Quality Subaru and would highly recommend them to anyone wishing to purchase a Subaru-new or used. Thank you so much! You are the best!!!

buzzct

Jul 19, 2012

I am presently driving my ninth Subaru, with the last six being Outbacks. Prior to visiting Quality I had bought each one at a different dealership, since there always seemed to be a glitch at the dealers from which I purchased. Then I discovered Quality: my last FOUR cars were purchased from them, and I'd gladly do it again. Personal service is the key here: they CARE!! I have never had a problem with a car which hasn't been resolved in one visit to the service department, and they are friendly, helpful, and caring.It is often pointed out that Lexus dealerships set the standard for giving customers a positive experience. Since my other car is a Lexus, I'd have to agree. However, my experiences at Quality Subaru over the last 11 years have proven that Quality can compete with Lexus in every way because they're just as good. It just doesn't get any better!

sarah fleming

Jul 15, 2012

Ralph was welcoming and very helpful. He did not pressure me and listened to what I wanted in a car. I came back the second time and again took a test drive. He was thorough in explaining the operation of the car, called me the next day and answered my questions. Ed Chen was efficient and thorough without sacrificing any humanity. I would recommend them and I give them high marks.

keaf

Jul 14, 2012

I was looking online for a Subaru and found a 2008 Impreza that was in my range. I have bought 4 cars from another dealer however, they did not have a car for me at the time. I was reluctant to go somewhere else but MY dealer gave Ralph a rave review and said he was trustworthy and impeccable which I found to be true. Ralph workd through every obstacle and even came in on his day off to pick me up so I could have the car the day I needed it. My experience could not have been better! I would not hesitate to recommend Ralph and Quality Subaru to anyone!

btzorz

Jul 13, 2012

Mike Mazek is a very courteous and friendly sales consultant. Mike made every effort to make sure I was satisfied with my new purchase and therefore I have given the highest marks to Mike.

Sarah G

Jul 10, 2012

The overall experience was very pleasant. Our salesman wa accommodating and got us exactly what we were looking for. We are very pleased with the car we got and the value we got it for.

qualityreview

Jul 2, 2012

We wanted to replace our 12 yr. old car and after researching, decided upon a Subaru. My husband test-drove at another dealership and also at Quality. He decided to bring me to test-drive at Quality, since I will be the primary driver. Gary Thomsen made the entire testing and purchasing process easier than we've ever before experienced when purchasing a new car. He anticipated many of our questions and answered everything thoroughly. When we took ownership of the car we selected he had even tabbed & highlighted sections in the owner's manual, for our convenience. After the purchase was finalized he spent over an hour in the car with us, once again going through all the controls and options, and making adjustments for our comfort.The following day he called us to see if we had additional questions that he could answer for us. There was no sales-pressure in dealing with any of the staff, but rather an earnest and energetic desire on the part of the staff, particularly Mr. Thomsen, in seeing that the customer was as well-informed as possible about the product and services, and as comfortable and at ease as they could make us throughout the entire process. It's hard to imagine, but they succeeded in making the dreaded task of buying a car a pleasant experience. If the Repairs Dept. delivers the same level of service and support, we will most likely be repeat customers.

patzlaff

Jul 2, 2012

Quality Subaru was recommended by a fellow coworker. She and her husband had recently purchesd a new car there and was very pleased. My experience buying a Subaru from Quality was pleasant and everyone was so helpful. Ralph went over every detail regarding the Subaru I was interested in purchasing. There was no pressure to buy from the dealership, which is rare. If you are thinking about buying a Subaru, I highly recommend this dealership.

rickvaleriano

Jun 25, 2012

Mike, my sales guy was very informative, friendly and for the most part nice to deal with. He did push the $800 simonize too hard, but that was the only issue I had with him. Ed Chen, on the other hand, ruined my experience at the dealership to the point where I left his office wth a head ache and questioned the quality of Subaru products. He was exptremely pushy. He pushed the Simonize and Extended warentee to the extreme. His sales pitch for the simonize was that Subaru spends $1.8 million a year on the plasitic sheath for the top surface of the vehicles because the paint is soft and doesn't hold up to acid rain and other debris. He tried to sell the extended warentee by showing me an electic module he kept at his desk and said anything could go wrong with the electronics just like my computer at home. He did other a reduced price on the options but pushed the sale of those items for over 20 minutes from every angle. I will be in the market for another vehicle at the end of this calender year. I've gotten several compliments on my Impreza. Everyone I talk to only has great things to say about the brand. I love my car, and am planning to buy a Forester in January. I will probably go back to Quality just for convenience but I'm definately not looking forward to it.

bschuste

Jun 22, 2012

The WRX that Ralph found for me is our third Subaru from Quality. I had been looking for this car for months and test drove one with Ralph. It did not have the options that I wanted so Ralph kept looking. when he did find what I wanted, it was newer and pricier than my ideal. We did strike a deal and I'm delighted with the car and the way I was treated.

Jane Dougherty

Jun 14, 2012

Ralph Aquino was very helpful and knowledgable. I am very ahppy with the new-to-me vehicle. I have purchased several Subarus from Quality even thoguht there is a dealer in my own town. I will continue to do business with Quality.

szymczkm

Jun 13, 2012

Previously owned a used Subaru bought at Quality. Service dept is terrific. Was time to get something new. Ralph as great to work with. Very honest. Good experience.

brunellag

Jun 9, 2012

We were not sure if we were in the market for used or new. The staff was very knowlegable about the vehicles and took time to show us several cars. Ralph was the most helpful and honest person. He explained everything about the vehicles in a very sweet, soft spoken manner. Ralph was also very patient and had the vehicle detailed as promised and it looked like brand new. Ralph also went over all the options in the vehicle with us so we were comfortable driving it home and brought us over to the service dept. where we met Karen and made our first, free oil change appointment. Ed Chen was also very pleasant going over all the warranty information

mjbm

Jun 8, 2012

I have bought three cars from Quality Subaru and have been consistently satisfied by the service. Everyone has always been welcoming and helpful. The sales people have taken the time to answer my questions about the features ahead of time and to give clear explanations about them after the purchase. The service people have always taken good care of my vehicles and been clear about their suggestions for maintenance and/or repair. I would not hesitate to recommend this dealership highly. Its name, Quality, suits the company.

jchikosky

Jun 7, 2012

Very easy transaction. Ralph and the team were great. I have used the service department a couple of times as well, and they have been great too.

Riley Flanagan-Brown

Jun 5, 2012

We didn't like being surprised with the warranty offer on the day of purchase...we would have liked to learn about the warranty offer at the outset of the purchasing process.All the staff were friendly and helpful. If we are living in the area when we need to purchase another car, we will likely return to Quality Subaru of Wallingford.

chen500

Jun 2, 2012

Dealer was very nice and very knowledgeable about their vehicles. We were able to get the car we wanted close to our asking price. Before letting us go in our car, they made sure we knew how to work all the options in the vehicle and adjustments.

jubilee

May 22, 2012

From the moment I stepped onto the Quality Subaru lot until I drove away with my used but AWESOME 2004 Suburu Forester this morning, I was impressed with the staff of Quality Suburu. Before stepping on the Quality Subaru lot I had visited the Toyota dealer down the street, and found the staff their to be somewhat pushy. While, at Quality Subaru, Gary Thomsen was friendly, fun, not at all pushly, and very willing to let me explore the lot. We talked briefly, and then he went and got the keys to 4-5 different cars. Over the course of an hour I drove 3 of them and Gary answered, in his easy going manner, all the questions I had. A few days later I came back with my husband; so that we did not have to wait around Joe Blichfeldt personally came with us on a test drive of the 2004 Forester. I decided this was the car for me and Joe and Gary were very helpful in getting the transactions started quickly so that we could get home before company arrived. On the day I arrived to pick up the car, Karen and Justin were both very friendly and gary did a great job of getting my vehicle ready for me. I had a great experience with Quality Subaru!!!

sallypallatto

May 22, 2012

I was treated fairly while looking for a new car. Ralph was very personable and knowledgeable about the Subaru line of vehicles. I would recommend Quality Subaru again to friends and family if they were interested in the Subaru line.Since I am a new owner of a Subaru Outback it is hard for me to give much feedback, though my initial dealings with this car dealership has been a overall good one.

gjh42k7

May 21, 2012

Not only did I get the best trade in for my old Subaru I recieved the best service and care towards my brand new 2012 Subaru Impreza WRX. The sales team at Quality Subaru were outstanding and helped me every step of the way. They made the whole process easy and pleasurable seeing how it's my first car purchase. All of my questions were answered professionally. If anyone I know is interested in a Subaru I will gladly recommend Quality Subaru.

David Loukides

May 20, 2012

You guys made it easy.They were on time for their appointments. The car was immaculately clean, looked like new. Most were sincerely friendly not just a fake smile. Felt comfortable enough to trust them which is unusual in dealing with car dealerships. When an over site was found with my wife they readily changed it to our benefit and did not haggle over the price.We've already recommended this dealership to our friends.

Lois Stathis

May 18, 2012

I brought my car to Quality Subaru for the 30,000 mile service plus I was having a problem with the car shaking when I stepped on the brakes at 60 mph or more. Of course this problem had me very concerned. I was very impressed with the friendly greeting I received as I signed in. The service agent took down all my information andconcerns, asked if I needed a car as I was dropping off my car for the service, and then told me it would be about 5 minutes until the rental car would be there. The rental car was there as promised and I was able to leave and attend to my business. During the day I received a call from service telling me that my car had been serviced and I could come and pick it up. No waiting around everything was handled and the problem was explained to me and repaired. I found the Service at Quality above and beyond the service I had received where I purchased the car. I will continue to bring my subaru into Quality for service.

bbuckman

May 16, 2012

This experience was by far an unexpected pleasure for both my wife & myself. Gary T. went above & beyond any job requirements needed to make us feel comfortable & knowledgeable about the vehicle. He went over every feature of the vehicles operation before the test drive & then again when we picked it up, so my wife felt very comfortable driving it & she was put at ease. He went over every manual & highlighted the features & important points that pertained to our model. That alone will be a lifesaver. He is by far a role model & an asset to Subaru.Justin C went over all the finances & also made us feel very comfortable, explaining everything & all offers. He had us laughing about his 3 year old learning to play hockey. He treated us like friends. Karen already scheduled our 1st service appointment, so we won't forget!We have never experienced buying a vehicle before where the employees & owner are so down to earth and treat you like a good friend. We felt like we were with family.Where can you go to buy a car and have the owner (Joe B.) make you lunch. That is what Joe B. the owner of Quality Subaru in Wallingford did! He makes a mighty fine Philly cheese steak sandwich with onions, horseradish, & sourcream!!!!!We are very happy with our new Subaru and will highly recommend Quality Subaru in Wallingford to friends & family. Kudo's to all of you

Lou Gazitano

May 15, 2012

My wife needed a new vehicle since her mini-van was 12 years old and we decided not to sink any more money into it. We eliminated future mini-vans because they become a money pit after 5 years or so and we typically keep our cars 10 plus years.It took about 3 weeks to decide that the Subaru was the right vehicle. It got great grades from Consumer Reports and we were especially pleased with its previous reliability record. We test drove the Toyota RAV 4, The Mazda 5, and the Honda CRV and felt that the Outback and Forester were better. Plus, Subaru's AWD system was impressive.We looked at Dealerraters Connecticut Subaru dealers and decided after reviewing it that Quality Subaru made the most sense even though its an hour from where we live. The owner Joe Blichfeldt was as involved as anyone else and provided us with proof of the superiority of Subaru's AWD system and went out of his way to welcome us (including making a sandwich for my wife)! He struck us as a guy who really cares about his company and wants to please his potential buyers. Our salesman, Gary Thomsen was great. He obviously knows the vehicles and helped settle my wife behind the wheel of a new Subaru Forester. Mike Ward and Peter Zagorski were also instumental in helping us close the deal. They went out of their way to make my wife happy when she noticed a slight dent in the Forester that we were about to buy. Rather than argue with us they recommend that they get an identical vehicle from another nearby Subaru dealership. We bought the vehicle for less than the invoice price. I was very impressed to say the least.We have had the car about a month and my wife loves it. If Quality Subaru's service is anything like their sales department we will be doing business for a long time.Do yourself a favor. If you're going to buy a Subaru make sure you give Quality Subaru a visit!

Amy Humphries

May 13, 2012

I had a very good experience purchasing my new Impreza. The salesman and the finance person were very helpful - not pushy at all. They made sure my questions were answered, that I was happy with my decision.

arthur43

May 4, 2012

Second purchase of a Subaru from this dealer. Great sales and service staff,very knowledgeable, Gary took the time to explain all features of the car to make sure we understood how to operate them. Very pleasant to work with. I have had my other Subaru serviced by this dealer and found them to be reliable and honest in dealing with customers.

A.Bruscino

May 1, 2012

I have leased several different types of vehicles over the last 18 years, all from different dealerships throughout Connecticut. This is the best overall experience that I've had. From the very first contact with our sales rep., Gary Thomsen, everything went well. He wasn't pushy, answered every question, and maintained a great attitude and humor throughout our visit. The entire sales team was professional and efficient, and within one week, I was in a new lease with the exact car I wanted and my old car was neatly purchased by the dealership.

EMAGUDER

Apr 27, 2012

OUR TOTAL EXPERIENCE WITH THE PURCHASE OF AN OUTBACK WAS VERY PLEASANT. MIROSLAW "MIKE" MAZEK AND MIKE WARD WERE BOTH VERY PROFESSIONAL AND FRIENDLY TO DEAL WITH. WE WERE VERY PLEASED WITH NOT BEING PRESSURED IN ANY WAY DURING THE WHOLE PROCESS. THIS IS OUR SECOND PURCHASE FROM MIROSLAW "MIKE" MAZEK AND WE WOULD NOT HESITATE TO PURCHASE FROM MIROSLAW IN THE FUTURE. I HIGHLY RECOMMEND QUALITY SUBARU FOR A HASSLE FREE EXPERIENCE.

Lcifarelli

Apr 24, 2012

I recently purchased a 2012 Subaru Legacy. I had a great experience and it was a pleasure working with Gary. I traded in my 2008 Subaru Impreza, loved it- now I love the Legacy even more. I used to have my car serviced there and came back to purchase because the dealership is convienent for me and the employees have always been a pleasure to work with.

boughtaprius

Apr 22, 2012

Mr. Thomsen helped me and my daughter when Chad was not working. I wanted you to know what a pleasure it was dealing with him. He is what all car salesmen should aspire to be. Natural and comfortable. The only reason I did not rate the overall experience a 5 was that Chad was what one expects a car salesman to be. If possible, Mr. Thomsen should mentor him. We did not buy the Imprezza, but if we did, I would have wanted to deal with Mr. Thomsen, even though he told me that would not be possible.Beverly Francis

dcpetro

Apr 22, 2012

Ralph and Joe made our new car experinece a pleasure. The nomal haggling and hassles that comes with new car purchases were not there. They both know and treat people as people. They took thier time to explain and go over all aspects or our purchase. I will and have reccomended this dealership to my friends and family. I have be buying new care for over 40 years and I have purchased at least 25 vehicles and I can honestly say this was the best experience I have ever had. This dealership does things correct!!!!!David Petro

Gabe6226

Apr 21, 2012

I wrote a check which I instructed Justin Cassista not to cash until funds were available in three days. He agreed, and then cashed my check right away. I incurred penalties which Justin said that he would make up for in a gift card. He never did.

luff

Apr 17, 2012

I have had the pleasure to do business with Quality Subaru and Chad Espisito on different occasions. Chad continues to impress me with his professionalism and attention to detail. He is a pleasure to do deal with and I am so glad that Quality Subaru has him on their team. Most recently I purchased a new Forester from him and the entire experience was enjoyable and stress free. Chad even showed me how to program my blue tooth and sync my Ipod. I would highly recommend Chad and Quality Subaru to my friends and family. I have never been treated as such an important person as I have been by the entire Quality Subaru team. Many thanks again to everyone at Quality!

alucas81

Apr 15, 2012

Mike spoke with me on the phone and answered all of my questions and gave me valuable information in regards to searching for a new car, as I was undecided about an Impreza vs. a Legacy and used vs. new. Once I got to Quality Subaru, Ralph and Mike made me feel at home, and Ralph allowed me to test-drive two vehicles and showed me two others. Justin helped me decide on an extended warranty the day I purchased the car, and Ralph walked me through my new car with lots of information and patience.

ljgoldkind16

Apr 14, 2012

Mike, Justin, and Tim were all very helpful and knowledgeable. Mike and Justin were especially accomodating and fast acting when it came to resolving an issue that I had. I appreciate all that Subaru did to make my first car purchase a success.

jmazzone

Apr 12, 2012

Ralph is very knowledgeable about the product that he is selling. I received great customer service from the sales department as well as the service department. I would recommend Quality Subaru to anyone looking for a new car. I received QUALITY service from a QUALITY dealer.

Longydw

Apr 10, 2012

This dealership was recommended to me by Chris at Cerrito's Auto Sales who I've known and trusted for over 15 years. As usual, his recommendation was all that I needed. From the time I walked in the door at Quality Suburu, I was treated with respect and never felt the slightest bit of pressure. I was in the market for a used car, and Gary Thomsen was assigned to help me out. It was like buying a car from an old friend. The transaction went off without a hitch and even the final paperwork was completed without any pressure whatsoever. Overall, this was probably the best experience I had purchasing a vehicle at a dealership. I look forward to doing more business with Quality Subaru in the future.

mooref3

Apr 9, 2012

Miroslaw was very helpful with answering any and all questions i had for him about the new impreza. He was very cheerful and made my first new car purchase experience a good one. I would recommend Miroslaw and Mike Ward to anyone looking for a new vehicle. I look forward to more great experiences at Quality Subaru in Wallingford, CT

Warren Banks

Apr 6, 2012

Chad was friendly and responsive to my need to test drive the Subaru a/s/a/p. Mike gave me a loaner while leather and fog lights werAdded to my new legacy.Justin was expediant with my paper work.All and all my needs were well covered.

tonycarson108

Apr 4, 2012

Miroslaw ("Mike") was as helpful this time as he was when I purchased a 2009 Impreza for my daughter. He went out of his way to assure our satisfaction both times.Justin was very well organized and only offered useful information without a "hard sell".

Jim Kouts

Apr 2, 2012

Mike and the entire staff that I worked with while trying to purchase a new Outback made the process as pleasant as buying a new car can be. Mike explained everything thoughly and because my Outback was in stock I was very happy to pick it up the next day.

Slm0012

Apr 1, 2012

Ralph Aquino was very pleasant and knowledgeable. What I liked most about Ralph was that he didn't pressure me. He is a good example of how a car salesman should be. I left the dealership happy not only because I bought a great car but that I had the pleasure of doing business with a great group of people. I would highly recommend this dealership.

fguodace

Mar 31, 2012

I found the staff at Quality Subaru to be very friendly and accomodating in regards to my specifications for a new vehicle and at the price I was willing to pay. After the deal was consumated they became even more cordial which leads me to believe that once you are a customer (not just a looker) you move up into a higher category demonstrating their appreciation for your business.

theWoRX

Mar 26, 2012

staff was very helpful and polite. they worked with me to get me the car i wanted. this is the second car i have purchased from Quality Subaru and i would tell anyone interested in a Subaru to check them out.

betsygon

Mar 17, 2012

I had been to Subaru in Wallingford Conn. shopping for what I wanted andeach time the sales consultants were very respectful and helpful. I would encourage this dealership to my friends.

mrachkovsky

Mar 15, 2012

I leased Subaru Legacy today. Miroslaw "Mike" Mazek and Mike Ward were professional,very friendly and fair. I bought three cars in this dealership and would definitely recommend it to my friends. I also have a very pleasant experience communicating with the owner Joe Blichfeldt. Obviously, the good and smart owner hires good employees. Michael Rachkovsky

Mjmecca

Mar 13, 2012

Ralph and Mike provided a relaxed and great buying experience from negotiating through the final finance paperwork. They make you feel at home and provide a great personal atmosphere at the dealership. Ralph and Mike gave 110% to make sure everything is taken care of. Great dealership.

dfabas

Mar 3, 2012

I found the dealer to be very knowlegeable about the vehicle. He was friendly and courteous. He allowed us to drive the vehicle as long as we wanted to be assured we liked it.

Mjmecca

Mar 2, 2012

This was our 3rd Subaru purchase form Quality Subaru. Ralph Aquino was excellent to work with, professional and made you feel comfortable and at home without any pressure. Ralph secured the exact car we wanted quickly and the transaction went smoothly. Justin Cassista in Finance was great, friendly, and paperwork was all in order. Justin was able to correctly transfer our extended warranty and maintenance credits to the new account. Look forward to Paul and Karen in service to take care of this one too.

Sarria

Feb 21, 2012

We had a very pleasant experience purchasing our new car from Quality Subaru. It was great to work with, they made purchasing my Forester fun and easy. My experience with Quality Subaru was extremely positive and I will recommend this dealership to my friends.

michellegunther

Feb 15, 2012

I had a very pleasant experience purchasing my new car from Ralph! He was very accomodating and patient with me, as I needed some time to prepare for the purchase of my new car before I could pick it up. He also found and obtained the car I wanted. Overall, I was very happy with the staff at Quality Subaru and will definately purchase my next Subaru from there.

smbtextiles

Feb 9, 2012

They were helpful, informative and easy to work with.They got the exact car I wanted shortly after I gave them the information.They made the purchase pleasant and easy. This is the first car I have purchased in 26 years (yes my existing car was 26 years old)and they were able to answer all my questions and guide me thru the process.I look forward to using them for service over the life of my new car.

boblou

Feb 9, 2012

we have dealt with Quality for 13 years and have had a very good experience.Sales people have always been professional and willing to work with you.

zanne60

Feb 7, 2012

quality subaru was great to work with, they made purchasing my impreza fun and easy. tim harris followed up with me via internet since last nov. 2011. and because of him i went back to inquire on the new impreza. which i purchased. thanks to tim and his coworkers.