Used Cars for Sale at Quirk Volkswagen in Braintree, MA

Neslyn

Mar 8, 2016

Sales associate, Peter was so great! He's completely honest and just has all of the answers to all of my questions. He made buying my car as fluent and stress-free as possible. Definitely ask for Peter. Also, the sales manager, Xavier, was really helpful and direct with all of the answers to my questions. Paul, the guy that dealt with my finance info was also very resourceful. Thanks guys??

redhead poet

Mar 2, 2016

I am just a car dealer's nightmare, with every car-buying app on my cell phone and tons of research in my brain. I knew every single dealer's inventory on exact car I wanted, within a 250 mile radius; I even came close to buying the one I found at Boston VW, but they really did me wrong...So the only other dealership that had my car, was Quirk; I called to inquire about it, and Chelsea Slater was a) fresh from a course about the Golf R so really on top of her information, and b) willing to give me her cell phone number so i could text or call every single question I had for a week. I went down to test-drive the car, and negotiations were so fast, and so cordial, I drove my dream car home three hours later. IMPORTANT: if you are like me, and prefer to do business with other women whenever possible, dealing with Chelsea sealed that deal far faster, than had I had only dealt with men in sales.

massfamone

Feb 29, 2016

As a former car consultant, at another brand and dealership, I understand how difficult it can be buying a car. My consultant, Bill Kayyali and Sales Manager Xavier Casiano provided a top shelf buying experience! Certainly recommended.

former auto dealer manager

Feb 2, 2016

I stopped in on Tues 2/2/16 looking to get lease payments for a new Jetta. I told the sales person that I was in the business for 20 years and I was looking for a vehicle for my wife. He first said when can I bring my wife in. I told him that I was getting lease payments and that she did not have to drive the vehicle. I also told him that I was comparing Honda and Nissan and then he told me that the Jetta would be more money (with out giving me a figure yet) I asked for a 36 month 10k miles per year sign and drive lease payment and he said that there was not such a thing and I had to pay my fees up front ??? so of course I got up and walked out of the showroom.

ChristineP

Jan 14, 2016

I recently leased a 2016 Tiguan from Quirk located in Braintree and I would like to share my VIP experience. As we know, buying a car can be very stressful, with so many trips to dealerships, negotiation process, e-mails, phone calls, etc. I hope my review can help you narrow down your searches and go straight to Quirk in Braintree. I saw 2016 Tiguan on the Web-site and contacted the dealership via e-mail. I was contacted by Xavier, the Sales Manager, who gave me the information I needed with no pressure and did not make me feel uncomfortable or ripped off at all. I scheduled a visit to the dealership to test drive, return my current lease and potentially sign paperwork. As I walked into the dealership Chelsea, the Sales Representative, was already waiting for me at the door and welcomed me and my husband. We were impressed with how professional and friendly she was. Shortly after, Chelsea and Xavier went over the numbers with us, and at no point we had a feeling of talking to a used car-salesman or had the common buyers remorse feeling. They were able to accommodate our needs and we left with a brand new Tiguan that I love driving. I hope that Xavier and Chelsea can get recognized by this experience and that more people are able to do business with them.Sincerely,Christine

peg51

Jan 10, 2016

Chelsea and Mena were easy to work with. Chelsea was helpful with the test drive and the final paperwork. She made it a truly pleasant experience. This is my 2nd VW from Quirk, but my 6th VW since 2000.thank you againPeg

Joe

Jan 4, 2016

I had previously owned a Jetta TDI, and wanted a new one. I had shopped two VW dealerships and was unsatisfied with the pressure and so called "deal" from the other nameless VW dealership (coastal). I popped into Quirk VW and met Chelsea, within minutes she narrowed down what I really wanted showed me all the options. As picky as I was she was patient and made it so comfortable and easy. I decided on a 2016 Jetta GLI SEL, love the car now if only Chelsea could help me pay for it! Chelsea went above and beyond even answering any questions I had even when she wasn't working.

Joanne Vokes

Dec 26, 2015

I was extremely impressed with my sales consultant, Chelsea Slater! She was very professional and knowledgeable. It was unlike any other car buying experience I've ever had! She made it such a pleasurable experience! I would recommend her to anyone looking for a car!!

Theresa

Nov 10, 2015

Need a new car? Want to be treated with dignity and respect? Then, look no further than Quirk VW in Braintree, MA. I recently purchased my 2nd VW at Quirk, a crossover this time. Over a 6-day time frame, I test drove several different makes and models but went back to Quirk for the purchase. Randy, my sales professional seemed to know everything there is to know about VW's. What impressed me was his ability to relate to me, he compared what things looked like on my 2009 Jetta and said, "Check this out, on your car it looked like this, but now ... etc." I am not a very technical person so all the new bells and whistles, although gorgeous were a bit overwhelming as first. Randy took time with me until I got comfortable and was able to answer all of my questions. There is no pressure at Quirk VW only assurance, "It's a big purchase. We want you to be happy." Jason, the manager at VW, encouraged me to drive a Subaru, he said, "I'm confident you'll be back." I was back the next day to make my VW purchase. Jason is a true numbers guy. He sat with me and ran every scenario I could come up with until I felt comfortable with the deal. The service team Pat, Marc and all the guys were excited for me! Since they worked on my Jetta, I asked them to weigh in on my decision because I trust them. The people at Quirk VW treat you like family.

Eugene

Oct 6, 2015

A knowledgeable and courteous sales force, all are very concerned with time constraints and have the insight to lead customers in the direction that best suits their budgets and desires.This is my second purchase from Quirk Volkswagen. I highly recommend this dealership and will be back when the time comes to purchase my next vehicle.

john_john

Sep 30, 2015

After long process of looking around I found the car I wanted here at Quirk VW. I was greeted by a young salesman Vadim when I arrived. He handled the sale process with care to make sure the paperwork was correct and the day picked up the car he explained so many great features the car has. I had wonderful shopping experience at Quirk VW. I highly recommend this place to everyone!

Deychr

Sep 1, 2015

After a few month of searching for the tight car I finally called Quirk VW in Braintree. Sales manager Jason picked up the phone and offered me a deal right away. It was a quick and enjoyable experience from start to finish. Vadim wrapped up the deal and delivered a new vehicle. Very knowledgeable and professional sales person. Wonderful experience and a great car. Roman

JH

Aug 16, 2015

If you want a great experience buying a car then head to Quirk Volkswagen and ask for the following team - Vadim Kurilko, Xavier Casiano and Paul Seymour. I was interested in a 2016 Tiguan and Vadim answered every questions i had. His easy manner and personality certainly made it a pleasure to buy a car. Xavier Casiano could not do enough in assuring his customer's get exactly what they want. He is a great sales manager who makes sure your every need is taken care of. Once i decided i wanted the car, Vadim and Xavier did everything possible so i could take my new car home that night. At no time was there any pressure to purchase this car and once i made the decision Paul came over to write up the paperwork. Vadim explained every single option on my new Tiguan before i drove off in my brand new car. As both Vadim and Xavier were off the next day they assured me that anyone could help me when i returned for my sticker. They were sure right! To my surprise, Paul took time out of his b to assure my registration and sticker was taken care of even though his job is finance not sales or service . Vadim called to make sure everything was all set when he returned to work. They sure work as a team. This was the best experience i have ever had purchasing a car and i am really glad i chose to purchase my Tiguan at Quirk Volkswagen.

bkm223

Aug 15, 2015

I recently leased a 2015 Beetle from Quirk Volkswagen. Vadim worked really hard to get me the deal that I wanted on the car--I walked away a very happy girl! The only thing that was a little strange was I had to return my own plates--not a huge deal, but friends & family told me after that that wasn't the norm. This was my second experience getting a car from Quirk VW, and it's safe to say it won't be my last. I've been going here for year for service as well--the dealership as a whole is approachable and helpful.

HappyJettaOwner7

Aug 12, 2015

I have to say this has been one of the most pleasant car buying experience I've had in years. Everyone at the VW dealership in Braintree were so professional and helpful, specially the finance manager Xavier Casano and of course the salesman Vadim. These guys really understand the meaning of "customer service". I had tons of questions and requests. They met me all the way. I am very happy with my new (used) blue 2014 Jetta. I highly recommend this dealer!!!

mv228

Aug 1, 2015

I had a great experience leasing an e-Golf at Quirk. I liked that I was able to deal directly with the General Manager, Jason Thompson, instead of having to go back and forth through another salesperson. This meant that he could give me the best deal directly. Quirk is certainly not the closest VW dealer to me, but the deal he offered was so good that it was worth the extra drive. I kept waiting for the "bait-and-switch", where they would try to add on extra charges that were not part of the deal we talked about on the phone. But it never happened. The deal was exactly as stated, and they never even attempted to get me to buy the "extra services" that other dealers always seem to hawk.The sales consultant, Vadim Kurilko, was very knowledgeable about the e-Golf, and he was very thorough in answering all my questions and helping me to understand the vehicle. When I asked about scheduled maintenance, a member of the service department came out and answered all my questions. I really felt that I had a whole team that was helping me. Based on my experience, I would give Quirk VW my highest rating.

Fetherston1970

Jul 30, 2015

Thank you so much for all your help!!!! And putting me in the right car!!Looking forward to doing business in the future!!Vadim Kurilko!

CDM

Jul 26, 2015

Quirk VW was a very pleasant experience. My salesperson Vadim Kurilko was polite, knowledgeable and pleasant to do business with. I love my VW Passat, and would definitely do business with Quirk again. (PS The VW commercials with the 3 elder ladies are awesome!!)Keep up the great work.CDM

neveragain

Jul 21, 2015

Recently brought car back in for service after having to come in repeatedly for gas cap and check engine light. apparently they think its ok to replace the purge valve every 40k miles and charge an exorbitant amount each time.

Cmo12

Jun 14, 2015

Quirk Volkswagon in Braintree amazing! I worked with Vadim Kurilko and Rob Clark...Both guys were extremely helpful and made me feel very comfortable during the entire process.. I mainly worked with Vadim, who in my opinion is a rock star...his knowledge of the cars and the way he walked me through everything simply made my situation a much easier one... To describe briefly what they had to deal with...I was upside down on my current loan by more than 50 percent and the amazing guys at Quirk VW worked out the best deal for me..This was definitely quite the challenge for these guys and they seemed to make it look effortless...I am very thankful I walked into Quirk VW... You guys do an amazing job!!!

Bergy

Jun 6, 2015

There was no pressure and I felt like they were genuinely working with me. Victor was patient and worked with me and what I could afford. I left with a new Volkswagen and was very happy.

GTI Driver

Jun 6, 2015

My intent was to only gather information about the GTI - MK7. But after a very exhilarating test drive, my car of choice in inventory, Memorial Day incentives, it being the last day of the month, a need to purchase a car quickly, and the right price, I purchased my new GTI that same day. Vadim Kurilko brought the product expertise, while Mena Gad made the numbers work. Both were great the day I purchased, the day I picked up the car, and have since placed follow up calls to insure a happy customer experience. I recommend Quirk VW.

sheaelizbutler

Jun 2, 2015

My family has leased 4 cars in the last 3 years from Quirk. Personally, this is my 2nd Quirk VW, and both of my experiences leasing here have been great. The first time around, Rachel and Jason were both friendly, knowledgeable, and professional. They went above and beyond making me feel comfortable with the thorough process of leasing my Jetta ("Bennie", I called her). They took the time to get to know me, and understand my wants and needs. I never had any issues with the car over the 3 years and 53,000 miles I had her.When I was ready to lease again, Peter and Jason greeted me with smiling faces ready to help again. I thought that I was going to lease another Jetta, but when I saw a white Beetle in the showroom, I had to test drive it. I fell in love with it, and they both made the process painless. Jason went into the details and helped me understand the financial side of things, and Peter showed me everything you could ever want/need to know about the car. Peter has followed up multiple times to check-in and ensure I am comfortable in my new car, "Babs". I can't give enough praise to the staff here. I feel as though I will always be a VW person and I can't imagine taking my business anywhere other than Quirk!

Mboyum

May 18, 2015

Ron novin and the entire team at quirk were more than helpful in my car search. They were knowledgable, kind, understanding and placed no pressure on me. Best car buying experience ever !

tmaykranz

May 15, 2015

Once again, this dealership has done an excellent job taking care of my family's car-buying needs. My family has bought multiple cars from this dealership because we have always been so thoroughly satisfied with our experience at this particular location.Trust me, we shopped around before ever purchasing our first car from this location and spent a lot of time exploring our various options for dealerships in the area before pursuing a car from this dealership. There is no one anywhere in the surrounding area that can offer a comparable experience to this place.The team in general at this location is incredibly honest, caring, and hard-working.Randy, the car sales associate who was working with us, was particularly great. Randy was incredibly helpful, knowledgeable, and trustworthy. He attentively guided us through the entire car-buying process from start to finish and I could not have possibly asked for better customer service from him.

Mir D

May 11, 2015

For this review to have the proper context, Id like to begin by describing a bit about myself. I am the type of person who takes an hour to look over the menu, asks the waiter a million questions, then lays awake at night wondering if I should have gotten the chicken instead of the meatballs. So you can imagine how I expected this car buying process to go, and how little I was looking forward to it. My greatest fear was undergoing a long, torturous process, which would eat up weekend after weekend, and end up with me overpaying for the wrong car.Last Saturday, my wife and I set off with our budget in mind and an idea of the type of car we wanted. We expected this to be the start of a long process, and were just planning on test driving vehicles that day. After visiting 4 different dealerships, it seemed our nightmare was becoming a reality. While we test drove some decent cars, we hadnt found one that seemed like a great fit. That in and of itself wasnt a huge problem. The real issue was that, while we had made it extremely clear that all we wanted to do was test drive vehicles, we kept getting trapped with aggressive salespeople that were continuously pushing these vehicles on us, vehicles that we had already determined werent a perfect fit. With our spirits dampened and expectations lowered, we arrived at Quirk Volkswagen in Braintree where we were greeted by Peter Nett. Immediately, we felt a difference. By this point, I was simply exhausted of having to play the sales game back and forth, and the feeling of having to consider every word like I was in an FBI interrogation. Peter made all the difference. The atmosphere was much more relaxed, and my wife and I felt completely comfortable. It honestly did just feel like he was our good friend who simply came with us to help us find a car (only if our good friend knew every single detail about every car in the lot). It may not seem like a big deal, but it allowed us to take a deep breath, relax, and finally focus all our attention on the cars. Just like before, we test drove a vehicle. We immediately noticed the VW quality when getting behind the wheel, especially compared to the other dealerships we had visited earlier in the day, but the car still didnt feel like it was perfect for us. Looking back on everything now, I feel like this was the biggest moment of our whole experience. When we had reached this point at every other dealership, the salesperson would try to wave away our concerns and just keep jackhammering away with But the car has this! The car has that! Youre gonna love this! Youre gonna love that! Instead of trying to convince us this was the car we wanted, Peter was the only one who actually took the time to find out and hear us out on why we needed a car and what we were looking for out of a vehicle. Instead of just talking, he took the time to listen. After he listened, he simply asked us to test drive a different vehicle: the right vehicle. And that was that. My wife and I immediately fell in love with the car, and we both knew our search was over. Each and every step from that point on, till the keys were in our hands, was just as easy and painless. I, the man who takes an hour to pick his menu item, felt so comfortable that I was able to sign for the car in that one day. There is nothing else to really say. My wife and I are now proud new owners of a 2015 Jetta GLI, and we could not be happier! There is nothing that replaces the feeling of being excited about your new car, and the best part is we got a FANTASTIC deal that was WELL within our budget. Honestly, I feel like we got lucky by having such an awesome experience buying a car. But you dont have to be lucky to have the same experience. All you have to do is go to Quirk Volkswagen in Braintree and ask for Peter.

Boston3

May 6, 2015

I came in and leased a new Jetta from Michael Kingsley, who may be the most incompetent sales person I have ever come across, cars or otherwise. First he botched the lease paperwork 3 separate times. Then when I came to pick up the car I sat in the dealership for 40 minutes while he walked past me 5 or six times without even acknowledging the fact I cam to pick up the car he sold me the day before.After I left he started texting me about a survey for him to make extra money off of the deal - I told him I would fill it out, but that I was traveling oversees for 2 weeks. When I returned I had 10 messages from him on the last day of the month asking where the survey was so he could get paid.Upon completing the survey and giving him an 8/10, which was generous at best, he sent a text message asking why I even bothered filling out the survey if I didn't give him a perfect score and it was my fault he didn't get paid for the deal. xxx this guy is a complete imbecile. I called him and rather than apologizing he said it wasn't his fault and he should have gotten a good survey. Literally the most maddening worst customer service experience ever here, I would not recommend purchasing a car here ever, unless you know sleazy salespeople are your thing.

VW Junkie

Apr 18, 2015

Walked in and was treated very well by Mike Kingsley. Test drove three cars and ended up with a fantastic lease deal on a 2015 Tiguan. Sales Manager John Pesente was great to deal with. I should note that there are seven other VW dealerships in closer proximity to where I live. Quirk offered the best deal hands down. Mike and John both get A+'s for their hard work in getting me a great deal.

Debr2015

Apr 14, 2015

I went to Quirk VW just for service and started talking to the sales person Vincent who had sold me my first car and I told him I was interested in getting my son a new car for his birthday and graduation. Within minutes, I was test driving a new car. After he located the exact car, I leased that one and we started talking about my current car. Needless to say, he's a great salesman!! I ended up with no tone but two new cars!! The paperwork was completed and I left that day with my new car! We picked up the other one the next day! Then this past weekend, my daughter decided to look at new cars and I called VW to ask who we should talk to at Quirk Chevrolet. They gave me a name and we went there and she also purchased a new car. Again, the service was top notch!

Fitzwilly

Apr 10, 2015

I bought my brand new 2 door Golf TDI from Al Whelen two years ago and had a phenomenal experience. Fast forward two years when it was time for a more accessible car, I returned all the way to Braintree to make sure I knew i was getting treated properly. I returned to Quirk for a 4 door version of the Golf TDI and had a great buying/trading experience with the salesperson Vadim and manager Rachel. They got me into something that was better for my budget and growing vehicle needs. Their no B.S. approach made it more than a pleasure to do business with them. A few hiccups prior to delivery were easily taken care of professionally and swiftly. I will more than likely return to Quirk in the future for a Golf Alltrack.

jayR

Mar 31, 2015

Coudn't be any easier to buy a car here. Some other places aren't that friendly. But this dealership is great. Big selection of new and preowned vehicles. Professional sales and service staff. When I bought my car here it only took two hours to have it all registered and ready to drive. Now I like Volkswagen even more!

BeetleMc

Mar 31, 2015

I went from dealership to dealership looking for a new car. I had some places that were so overly aggressive and rude because i wouldn't buy a car right there on the spot, and others that were just so unknowledgeable and unprofessional that I couldn't tolerate more than 20 minutes. Alas I stumble upon Quirk after a family member's recommendation, and so glad I went! Randy (salesperson) and Jason (manager) were pleasant, honest, and so incredibly great to deal with. Thank you so much!

James L

Mar 30, 2015

When you come in this dealership ask for Vadim, a very knowledgeable salesman. Buying a car is so easy in this place, I'm enjoying my Passat!

jon

Mar 29, 2015

I highly recommend this dealership and Vadim as a salesman. A lot of cars to choose from and spacious showroom make your shopping experience efortless and easy.

usedcar

Mar 20, 2015

I could not be happier with my 2012 VW Passat SEL. This was by far the easiest car buying experience I have ever had. The people at Quirk are very friendly and professional. There is no pressure and make sure that you get the best deal around.

Sam

Feb 27, 2015

I love my new 2015 Tiguan I bough from Vadim. He is very professional and recommended sales consultant. We took the SUV out for a test drive and it went through the snow so easy so I ended up loving it. I will definitely come back again and lease another VW at this dealership.

Apple

Feb 27, 2015

Mike and John were helping us to lease our new beetle classic. We love the car and it's been great to get to understand the whole idea of how the leasing and buying work. We almost buying the second half of the car from other dealer but we ended up leasing the new one with Mike. Thanks for all your help and hope to more business with you both again in the future.

Rosanna

Feb 13, 2015

We could not of been happier with Quirk!! We traded in a vehicle and a few hours later we drove off with a 2015 VW Jetta TDI sport. This was by far the most pleasurable experiences we have ever had. The sales manager Jason was very gracious as we entered the dealership. He is a man of his word and was able to give us the best deal around!! Our salesman Peter Nett was not only very personable but extremely knowledgeable about all of the vehicles on the lot!! I am happy to say after owning VW's for over 20 years Quirk will forever be the dealership we choose to business with!!

Shawn12

Feb 10, 2015

Got first car here. Deal they offered is pretty good. Micheal Kingsley is nice and he answered my question and told me a lot. Nice experiemence

113

Feb 8, 2015

Had a great experience leasing my new 2015 Jetta. I would recommend quirk volkswagon to anyone looking to buy or lease a new car. Mike kingsley was great

CC

Feb 7, 2015

This was my second time working with Quirk VW Braintree and it will likely not be my last, I worked with Mike Kingsley for this most recent trade and purchase of a new Touareg and it could not have gone better. Working with Mike it was relaxed, easy and a quick process, Mike was a pleasure to work with and I would highly recommend him to others. THANK You Mike Kingsley and the entire Quirk Team. A Very Happy Customer, C.M. Cooke

bedel74

Jan 30, 2015

Returned a 2012 Tiguan for lease expiration after a courtesy call from lease return manager Mike Kingsley. Was interested in 2015 GTI Lease which was running, warm and sparkling for my arrival. After a quick test drive I was presented with an offer from Mike which was nearly the price I had in my head. We negotiated for 5 minutes before making the deal. I was out the door in under 2 hours with my new GTI and a big smile. Was a great experience and pleasure working with Mike and his team.

jpenswick

Jan 24, 2015

I bought my very first car yesterday at Quirk Volkswagen in Braintree, MA. Peter Nett, my salesman, was exceptional. He was so knowledgeable about the car I was interested in and was able to give me an incredible and thorough walk-through of the vehicle, a 2015 VW Golf TDI SEL. He thoroughly explained the leasing process and made my experience a pleasant one. Everyone at the dealership was friendly and I would highly recommend a visit to Quirk VW if you are in need of a car!

souldad

Jan 22, 2015

Just picked up a 2015 Passat from Quirk VW. It was easily the smoothest, seamless, and most professional car buying experience of my life. In my experience, you always get the best price form Quirk. I have purchased Fords and Jeeps from their sister dealerships. The Quirk VW experience was no different: Informed and intelligent dialogue and extremely fair pricing. My salesman, Al Whelan, was very informed and passionate about his craft and his product line. It is a breath of fresh air to buy from someone who actually drives the same car you are looking to acquire and knows the vehicle inside and out. Al knew the vehicle and taught me some things I didn't know already about the car (I was rolling over an older model Passat). Very satisfied. I will recommend Quirk VW and Al Whelan to all my friends.

Doug T

Jan 19, 2015

I have had the pleasure of purchasing two cars - a Golf and a Tiguan - from Randy at Quirk VW. Randy is friendly, relaxed, and knowledgable. Along with Rachel, the sales manager, they answered my questions and made me feel welcome and comfortable. There was no high pressure or games that may be encountered elsewhere. I received a competitive offer for the new vehicles, and fair price for my trade-ins. I would highly recommend the sales department at Quirk VW.

rlw.icu.rn

Nov 17, 2014

This was by far the most comfortable car buying experience I have ever had. My sales person Randy Barrett was simply amazing. I was very apprehensive walking in the door and he could not have made the experience any easier. If you need a new vehicle go see Randy. The sales manager Rachel Moosazadeh was very accommodating and could not have been more understanding or helpful. Overall a pleasant experience and I would definitely return.

M Miller

Nov 10, 2014

I would definitely recommend Quirk Volkswagen to anyone that is in the market for a new car. The associate that helped me, David, was beyond amazing. He made sure that I got exactly what I was looking for at a reasonable price. The whole team at Quirk Volkswagen was amazing. I highly recommend buying a car from them.

ndworkin

Oct 29, 2014

Thank you so much to Patrick and the service team! I knocked on their door with a mostly flat tire on my Prius, mind you, after finding out that the air pump at the gas station next door was broken. To my relief, Patrick was friendly and quickly agreed to help put air in my tire, but to my great surprise, he also extracted an inch long nail out of the tire, and patched it at no cost! That is the best service I can imagine!

kleaonardt

Oct 27, 2014

I leased a 2015 GTI in exchange for a prior VW lease. Michael and the team at Quirk turned me around in 90 minutes on a Sunday afternoon, very impressive.I had a good sense of the car I wanted, Michael had it ready for me in 10 minutes, we took a quick rest drive, and then we were able to agree on terms in a few minutes. I asked for several alternatives (including purchasing instead of leasing), and he was able to provide those quickly, clearly and without much fuss. We discussed a bit and then agreed, I had done previous work so was confident on the pricing, and they were at market and did not try to press me on that.Once I decided, three or four Quirk employees, led by Michael, worked to turn it around very quickly, from moving my plates (and local parking sticker!) to the new car, detailing the now one, setting up personal features (stereo, bluetooth), finalizing paperwork, etc. He was able to answer all my questions, and by the time I left I was pretty familiar and comfortable with the new vehicle.Overall, great experience, I had a good sense of what I wanted and then Michael and the team there worked to meet my time window (had to pick up son from hockey practice so only had 90 minutes) to make work. I have not had that experience before, I have been stuck at other dealerships for many hours waiting for turn arounds on various steps, and here they parallel processed the transaction. Well done all around, many thanks. Very pleased with the car on my first commute! Definitely recommend working with Quirk, was best experience by far (and I have owned/leased multiple VWs, over 25 plus years (all the way back to a Rabbit).KLT

neil terk

Oct 19, 2014

Michael Kingsley took two people with the max in questions and different needs , brought us together , to finish a difficult process, with the car that we needed and wanted. Nudging us nicely and giving us access to a computer to refresh our memory we worked though the differences, to buy what we love , a TDI Jetta , hooray .

Brian Harrington

Oct 11, 2014

Mike K. and John P. did a great job helping in me choose and purchase my new vehicle. My job situation changed from working downtown to having a commute, so I needed a very dependable car with low miles. I went looking here for a CPO Passat and they were happy to show me some models that were CPO eligible at a great price. Aside from looking at purchasing a CPO, they also were happy to run numbers for me on what it would cost for me to lease a new Passat. They both let me make my own decisions and they weren't pushy with sales tactics at all--when I said I didn't want or need something, they let it go. When it came down to it, they worked with me on my trade in and got me into my new (used) car.I just brought the car in this morning to get inspected--while doing the inspection they told me my tires only had about 10k miles left in tread (which isn't much for me) and they are now replacing all 4 of my tires; free of charge...talk about great service.If you're looking for a new or used VW, I would definitely recommend looking here first.

mickidurgin

Oct 4, 2014

My husband and I just leased a 2014 Passat 2 days ago. Our 2002 car became undriveable and expensive to fix so we headed to Quirk VW to explore our options. John, the sales manager, did a great job of explaining the pros and cons of lease vs. buying and for us, the best option turned out to be leasing (huge surprise to me). We worked with Peter for the test drive and must have list and final leasing arrangements. I felt like I was well heard and did not get swindled into a car with options and features that I didnt need or want. From the sales manager, to the salesman to the finance guy and service manager, it was a 100% pleasant, non-stressful and fulfulling expreience. The team did a great job of working with our budget, needs and timeframe. I would not hesitate to recommend the team as they get a 10/10 in our book. Thanks John, Peter, Paul and Rob.

Patricia Knight

Oct 4, 2014

I recently leased a VW Jetta from Quirk. David was sales representative and he was friendly, informative, patient and a general pleasure to work with. Never did I feel pushed, hustled or rushed. I'd actually gone in looking for another Golf but for various reasons I didn't like either the 2014s or the 2015s available, so he took the time I needed to consider other options. I can't say enough about David's professionalism and the real joy he obviously gets from helping his customers make a good choice for them. Quirk is 2 for 2 for my cars; I'll encourage all my friends in the market for a car to pay David a visit!

Demitra Kallis

Oct 2, 2014

If you are looking to buy a new or pre-owned Volkswagen Randy Barrett is your guy. As my first experience buying a car, Randy not only helped me get the "car of my dreams," but at a price that was well within my budget. What I anticipated to be a stressful experience turned into a pleasant surprise because of Randy. I highly recommend Volkswagen in Braintree. He will make it happen !

VW Potential Buyer

Sep 30, 2014

Even requesting a simple vehicle history report from this dealership requires you to jump through hoops. It took 5 emails to get a pdf of the report sent to me. Even then they didn't send the whole report. What is usually an easily accessible link for other dealerships on the listing's page, required an hour of communication with this dealership. The also initially ignored their advertised price on cars.com and "sent me a deal" for $500 more even after I sent them the link to the advertised price from them on cars.com.

chalmeida

Sep 27, 2014

I recently leased a 2014 VW Passat Wolfburg and had the pleasure of meeting David. He met me at the door with a huge smile. I had a VW Jetta that met an unfortunate death. I was not prepared to purchase a new vehicle. David turned a bad situation into a great experience. He showed me all the different models, took a few test drives and when I made the decision of which vehicle I wanted the paperwork was a breeze. I came in the next day with David meeting me at the door with his huge smile and my car looked like a $1m. David walked me through all the options and away I went. Thank you David for making my experience superb. I lok forward to working with Quirk in the future.

ChrisE405

Sep 19, 2014

I recently leased a VW Passat Wolfsburg from Quirk. I had a very pleasant experience working with Randy Barratt and John Pesente. They were both very patient in working with me, knowing that I needed some time to choose the trim level that made the most sense for me and my family. Over the few weeks I considered my options, they checked in frequently with me, but were not pushy. When I finally made my selection, they quickly processed my paperwork and had the vehicle ready for me in less than 24-hours. Randy took time to go through the features of the vehicle but was very considerate of my time, knowing that I was on a quick lunch break from work. The vehicle looked like $1,000,000 when I picked it up. I've had the vehicle for about week and am thrilled with its quiet cabin, smooth ride and comfortable leather interior. I look forward working with Quirk again in 36-months when my lease is up.

Kevinchap8

Sep 18, 2014

My wife and I bought a 2014 VW GTI from This dealership 2 weeks ago. We just wanted to express how happy We were with our salesman Ron. He was very helpful in Many ways by informing us about the knowledge he had about the car we were looking to purchase and by pushing to get us the very best price, which made the experience there very good. From trading in our old car to buying the new it was a smooth and fairly quick process ,all happening in that one day. The finance manger also helped with getting us the best prices on their offered warranty programs. I highly recommend this dealership, Ron is who you want to see.

Donlow

Sep 14, 2014

We are from the uk and Vadim helped ya get a lease and even went to register the car himself to make sure we got it on time. We are very happy.

con7

Aug 16, 2014

I can honestly say I have never been treated so rudely by salesman. The manager was blaise and rude also! Will take my business elsewhere!

alan.duggan.9

Jul 31, 2014

My experience recently at Quirk VW totally redefined how I will expect to be treated in the future at a dealership, I have had some really bad customer service experience's in the past however from the moment I stepped foot into Quirk VW I was greeted by Jason Thompson, his friendly, confident and non threaten nature were not typical characteristics of a normal auto sales person, the whole experience was great, I took a test drive with his team member Kenny Elden and that sealed the deal for me, I went from thinking about it to making a firm decision to purchase, Kenny's knowledge of the car was impressive and his availability after the fact to answers any questions about my new car was a huge relief.I am so happy with my new Toureg and am beyond happy that I went with another VW and Quirk, I look forward to a continued good relationship with them.Jason & Kenny really do make a great team, I have worked in the customer service industry for the last 20 years and I know good service when I see it, I would have no hesitation at all in recommending this dealership to either my family , friends or clients .

Cschaar

Jul 27, 2014

I recently did business with Quirk for the second time and their service is second to none. They listened to everything I had to say and found me the perfect vehicle for my needs and I stayed within my budget. I'd recommend them to anyone if Volkswagen is your preferred vehicle to check in with them as soon as possible. I guarantee you won't be disappointed.

nickhanbri

May 26, 2014

Quirk Volkswagen gets two thumbs up! We dealt with David Humphrey and John Pesente in the sales department. They made what is usually a painful, long and arduous experience, very enjoyable. Our complete satisfaction was clearly their goal. They were friendly, professional and listened to all of our requests. Would highly recommend this dealership

tflavin

May 23, 2014

I went to Quirk Volkswagen this past week and had a great experience. David was helpful, knowledgeable and friendly. I would recommend this dealership as well as David for anyone looking for a new car!

Bncarrei

Apr 17, 2014

My salesman Steven was great he was a straight shooter,friendly and worked hard to get me a great deal ended up leaving with a new Passat also kudos to the finance department, so if your looking for a new Volkswagen ask for Steven. Thanks again Lenny C

mardean

Apr 1, 2014

My salesperson, Stephen was extremely knowledgeable, patient, and considerate. He took time to answer all of my questions and to show me all of the features on the car. He is the best salesperson I have ever had at any dealer and I have been buying cars for many years. My entire experience at this dealer was excellent and I would highly recommend it.

mlenane

Mar 31, 2014

This whole experience was great. Stephan was so easy to work with. He didn't waste our time with pricing and the usual game playing that we have experienced with other dealers. My wife and I went in on a wet and windy Tuesday night, told Stephan what we were looking for in a car and a price range. Within a half hour, we were pretty set that we liked the Jetta. We told Stephan we needed a little time to think and make sure we were comfortable with the decision. We told Stephan we would be back on Sunday. He called on Sunday to see if we were coming in and if so he would have the papers ready for us. My wife and I got to the dealership a little before 1 and left at just about 2 with all the paperwork and financing done. Everyone at Quirk VW treated us as if our time was important. This car buying trip was great-no hassles, a little haggling but felt really good leaving this dealership.

kjtob

Mar 31, 2014

The best car buying experience I have had. Stephen was great and followed us through the entire process. The entire team was Fantastic!! thank you

nicholas.coleman.562

Mar 25, 2014

Great experience! Al was super helpful, very friendly and a treat to work with. The sales managers were also great, no upselling, great deal offered with minimal hard sales techniques. Highly recommended!

Lilisa

Mar 24, 2014

Great sales experience & always excellent service experience. I would highly recommend this dealer for sales or service. They do a commendable job always. Thanks Quirk!

louromano

Mar 20, 2014

I bought my first vehicle from Quirk Volswagon in 2014, a 2010 VW Jetta. My lease was up in May 2014, so I wanted to see what my options were in regards to a new lease on a VW Golf. I spoke with Victor Cirino, Sales & Leasing Consultant, on the phone prior to coming into Quirk on Feb. 22, 2014. He was very knowledgable and we made an appointment to test drive a few vehicles. I test drove a New 2014 VW Jetta and a New VW Golf. I liked both, but did choose the VW Golf 2014. Victor was very helpful in my decision making. I would strongly recommend Victor's expertise in Sales & Leasing to any family or friends. Victor also set up my first 30 day Car Review. I absolutley love y new VW 2014 Golf.

Kbequir1

Mar 19, 2014

I initially spoke over the phone and traded a Volkswagen for a 2014 Passat. I dealt with Jason Thompson during the transaction and entire transaction was handled fairly, honestly and also at a great price. Based on my dealings I would recommend this dealership to anyone else.Kevin B.Lincoln, Rhode Island

kevin.harvey1

Mar 11, 2014

Vadim was very knowledgeable about the vehicle and made the buying process very smooth for us. He was responsive to all of our questions and requests. Made sure to go over all the features of the car with me. I would certainly recommend Vadim and Quirk VW to anyone looking to buy new or used. Finance department was also top notch securing us a great loan rate.

Djhood

Mar 11, 2014

Vadim and John made the process of buying a car extremely easy.. From sale to service they were helpful the whole way.. I would highly recommend Quirk for your next vehicle purchase..

ValSanclemente

Mar 10, 2014

Rachel Moosazadeh, Sales Manager and Kenneth Elden, New Car Sales Consultant were wonderful to deal with -- courteous and professional in the purchase of our 2014 Volkswagen Jetta S. Deal was seamless -- fair and straight forward. No stress. Excellent follow through.Quirk Volkswagen in Braintree is the best!Highly recommended!

gennaro

Mar 4, 2014

I was shopping around for a TDI VW. I went to all the VW dealers in southern MA and RI areas. None of the dealers in southern MA or RI will offer a deal I could not walk away from. I looked in Braintree because I heard that QUIRK is a largest dealer in the area and I could possibly have a chance to get into a TDI without spending $30K. I visited the website and noticed specials that were below any quoted price I received from visiting the dealerships. I wanted to do my homework before walking in and getting hooked on the first car I drove. When I arrived at Quirk VW I met Ron Novin. Ron gave me his personal cell# and was very calm and friendly. He was not pushy or trying to get me into a larger car. He was easy to deal with and was in my corner from start to finish. The staff is friendly and Ron worked on getting my car traded in fairly and sold me the car at an insanely low price. I was excited to find a dealership that will work with you to get you what you want for what you plan to spend. The finance manager will try to sell additional packages and other warranty items. Some people go for it but I was trying to get the plates on the car and go break it in.I have gone back to get my first checkup on my car and the staff remembered me on a first name basis. I would recommend anyone looking to get into a new car to try out Quirk VW and look at the TDI models because they are a lot of fun and better than a Prius!

Jessica1000

Mar 1, 2014

I was looking for a new car and decided to stop at Quirk VW. Vadim is very helpful and knowledgable, John Pesente gave me good deal on my new Jetta. The dealership is highly recommended.

KelieG

Feb 28, 2014

Stephen was the best car dealer I could of ever worked with. He was very kind, helpful, and full of knowledge about the cars I was looking at. He didn't put any pressure on me to buy anything. He let he test drive two cars and explained every feature about the car. I ended up buying a 2014 Jetta that I love. Before pulling off the lot with my new car Stephen took the time to move items from my car which I traded in into my brand new car. He then again explained features and made sure I was comfortable with my purchase before leaving. I would recommend going here to anyone looking to purchase a car. The whole team I worked with was great Jason T, Stephen, and the financing guy Misha I believe his name was. Overall best car buying experience I have ever had.

Ilyssa1

Feb 22, 2014

I would hightly recommend Al Whelan and the service team at Quirk VW in Braintree. Al made the process of trading in my vehicle and purchasing a pre-owned vehicle seamless. He even delivered my new car to my home. Anytime my vehicle is in need of service I contact Mr. Whelan and he takes care of all the details. The staff is always friendly and courteous and it is always a pleasure to have my Volkswagen EOS serviced there. I have never been happier with a vehicle or the service that I have received and I will continue to purchase my vehicles with Al Whelan for years to come.

jmryan14

Jan 31, 2014

I am extremely happy with my experience at Quirk VW in Braintree. Ron and Jason were professional, knowledgeable and this all exceeded my expectations of a car dealership. They amazing service did not stop once I left the dealership......Ron followed up with me in the days after to make sure I was satisfied. My experience at Quirk Braintree was fast, easy and a place a would highly recommend to anyone looking to buy a car.

ldemika

Jan 18, 2014

Bought my first brand spanking new VW car, a 2013 Passat TDI SE, at this dealership and it was my first easiest buy ever based on the deal negotiation. Got rock bottom price on this gorgeous TDI machine. Shopped and looked around for the best price and it was the Quirk VW dealership in Braintree, MA, that spoke once and I knew right away it was a deal NOT to be refused. I dealt with Jason Thompson, the General Manager, directly by chance. I was returning from another dealership in Westwood/Norwood area after I checked and talked about prices and on the way home towards Braintree and I thought I'd call the Quirk VW dealership in Braintree, and so I did. The phone was picked up by Jason, the general manager, and all I asked was "What is the best price you can give me on the 2013 Passat TDI SE?" and it gave me the price that I could not refuse, especially on diesel cars where dealers don't budge at all on negotiating the price. Keep in mind that this was over the phone, no dealer will give you it's best price on the phone and save you time and money!!!! Went to check out the car right away, test drove it, loved it. I asked again for the price again to make sure I heard it correctly and nope, the price had not changed. I asked Jason that I have to pick up my wife in one hour, he said no problem. Signed the papers and left with my brand new TDI Machine in less than 1 hour. This is what I call service!!!! Awesome, that's all I can say! Keep it up Quirk VW in Braintree!!!

carjunt

Jan 8, 2014

AWFUL. Complete jerks bought my first car here and thought everything was smooth until I took it back a week later to fix missing clip on front bumper which was missing since I bought it. They tried to take advantage of a young girl.. Told me I had cracked fog lights and broken front bumper which was totally NOT the case.. All I needed fixed was a missing clip. They suggested I was lying to them that I had not caused the damage in the mere week I had the car. The 'fix' was going to cost me $600 but they'd give me a deal and fix it for $300. If I were really to cause this damage myself, why would they offer me a deal? After a few days of complete nightmare, I was able to contact the secretary at Quirk who was a nice lady and get my car back free of charge. May I add my front bumper they claimed they 'fixed for free' was clearly dirty and just as old as the rest of the car considering it was never broken and therefore never replaced. I don't know how these jerks sleep at night. Avoid this place, bunch of dorks.

DongZheng

Sep 18, 2013

Just bought a new 2013 Passat at the end of August, and already put over 500 miles on it. The car is great, and Qurik VW is great. The sales, whose name is George, is very nice gay. He is easy and helpful, and most important we didn't spend lots of time with him and his manager to get a great deal. He patiently showed us all the functions of our new car, and also kindly gave me some advice for driving the new car. Overall I really like my experience in Quirk VW at Braintree.

Cathymm823

Jul 6, 2013

Our experience in purchasing my mother's VW beetle was exceptional. John Pesente was extremely knowledgable and most helpful. He took the time to understand my mother's needs and made sure she was very happy with her car. He was very thorough and genuine and is an asset to your organization. We would definitely purchase another car from him and would recommend him to others!Happy Beetle Owners,Cathy Minisce & Nancy Dunham

vwjetta02052

Jun 27, 2013

My wife & I visited Quirk VW in Nov/Dec 2012 to test drive a VW Jetta Sportwagon. We would have bought the car backthen but our son decided at the time that he did not need the car that my wife would have given him. In the 6 months sinceour son decided he wanted my wife's car so we went back to the same salesman at the same dealer where we were happy in the first place. Our salesman John Pesente was friendly, energetic & quite knowledgable. We bought the car !Enough said !

Cyrlk

May 25, 2013

Ron was extremely helpful and had our best interests in mind. He offered us an amazing deal on used Jetta that is in great shape. Without Ron's wonderful service we would not have even considered a purchase! If there is anyone you should ask for assistance at quirk Volkswagen, it's Ron!

nchappel

May 17, 2013

John Pesente was a great sales rep. Very nice and helpful. He ran around for me and did everything to help me. Would definitely recommend.

flrcd1

May 10, 2013

Best sales person, very helpful! He really listened to what I needed and wanted. I was looking to save fuel and went with the passat tdi. I love it, if your in the market for a VW go see Ron!!

rhenrique

May 3, 2013

on April 31 2013 i came into Quirk volkswagen looking to trade my vehicle in for a Used VW GTI and i was already stressed from alll the dealerships i bin to cause of the inventory and prices, but Moustafa(sales rep) and Bob(finance) couldnt have done any better making my experience as pleasant as it was. These gentlemen were very informant and bent over backwards to help me find the car i wanted and to make it affordable for me overall the best experience I've had in a dealership.

SethFleischmann

Apr 27, 2013

I worked with Lawson Bibuld and Rachel Moozadah on a lease for a 2013 Jetta, and both couldn't have been more helpful. I was coming out from the Springfield area, and they went out of their way to do as much as we could via email, so that I could bring in my trade for appraisal, and sign the papers on the new car. Overall, I felt they listened to my requests, and worked with me as much as possible to get a deal done that worked for both sides. I was treated fairly, with none of the stereotypical car salesman tactics. I highly recommend working with Lawson and Rachel. When it's time for another lease, I wouldn't hesitate to take the ride back to Quirk.

Goodwin23

Apr 9, 2013

Twice now I've left this dealership and had the same issue on the ride home. On one I can forgive because it's a check engine light, and might be more unpredictable. I put it in last week though because it was riding rough and the check engine light was on still from the first repair (and after 3600 in repairs it came back on during the ride home). I was quoted 2700 for those repairs, and it came in 1000 over that estimate. Regardless, for it riding rough they said it would be 500. I asked specifically if this would fix it because I've dropped significant money now into a 7 year old car and didn't want to invest more. They said the manager would look at it to ensure everything was fixed. Well they found another issue, but thankfully it was covered under warranty. They assured me that this would fix it. It bothered me that they wouldnt ensure it would be fixed for sure without me suggesting it, but that's another story. We pick it up and my wife drives the car for less than a mile and says it sounds worse than ever. I call them immediately and they tell me to bring it in. They test drive it around the building and determine a bearing is going. What this tells me is that they didn't test drive it before telling me to pick it up for 1. Second, they didn't really check the car to ensure that's all I would pay if it was that easy to tell what was wrong. All I got for an answer was that they didn't have a crystal ball (though this one didn't require it in my opinion), and that they could help me with the labor costs but that it would still be close to $300. I am really disappointed in this location after buying the car new there. I was planning on buying again there, but won't after going through this. I still feel that after 4500 in repairs this one should be covered. I specifically asked if it would be fixed for 500. I was assured it would be. Seems very deceptive for something so easily detectable to not be mentioned. Everywhere it says you stand by your work, and on the work order it says it was running rough. That wasn't fixed and you're "standing by your work" by making me pay for another shot at fixing the car.

mikerph2002

Mar 27, 2013

Came in with my 2011 Tiguan for it's yearly maintenance, which is free by the way. Drove away with a 2013 Tiguan. They are always friendly and courteous and know me and my partner by name. Since 2008, we have bought/leased 2 Eos' and 2 Tiguans. Wouldn't be happier with the service we get from Quirk VW.

KateKilby

Feb 1, 2013

Easy to work with. Beat every other VW dealer in price by a substantial margin. Highly recommended ans ask for Jason when you come in.

Jill E.

Jan 31, 2013

Just left quirk vw w my fourth new car from Quirk. They have great sales people, the service is quick and easy and they always give a good price. Stephen was awesome!

A5ASSINA

Jan 1, 2013

Great experience, very friendly and family oriented. David was very friendly, helped us find the right car, worked very hard to get us a good deal on the car. I will recommend this dealer to everyone who's shopping for a VW.

Jcantu27

Dec 6, 2012

I came in looking to shop around and see what my options. The staff here was very friendly from pickup at QuincyAdam T stop through signing and walking out door. They worked with me as much as possible getting me a very aggressive deal. Even though I was hesitant to come here based on reviews I read from Yelp, I would definitely recommend Quirk to a friend.

stephkula

Nov 8, 2012

This was, by far, the best and easiest car purchase I have ever had. The sales team was quick to respond. They worked with me to negotiate a fair price my new car and most importantly, treated me with respect. I love my new Jetta and will use Quirk from now on when purchasing cars. I highly recommend Quirk VW.

bavarian

Nov 2, 2012

I've bought 5 new cars before buying the 6th, a 2012 VW Tiguan. My experience at this dealer was by far the best I have ever had. My wife and I were shopping for several weeks and visited several Subaru (Forester) and Honda (CR-V) and couldn't decide. Most of the people we met were deceptive and misleading. Then we went to Quirk Volkswagen and within a half hour were ready to buy our new car from salesperson, Rachel Moosazadeh. Rachael was very professional, confident, friendly, very knowledgeable, and extremely helpful from test driving with us, showing features of the vehicle, to help me get my license plate number, to deliver the new car to me etc. She is an excellent sales person who does not pressure us to buy a car and she is very comfortable to work with.Migul Santana, the friendly general sales manager, helped seal the deal. Bob Keough was the business manager who handled the paperwork for us. We've decided to change the names on the paperwork after we purchased the vehicle from Quirk VW. So we came back the next day and Bob already had everything prepared second time, no any complaints.Bob is outstanding! He was so helpful, very friendly and knowledgeable, super efficient, and provided the greatest service all around. Bob Keough is absolutely on the top of the list. By far Quirk Volkswagen is the best auto dealer I have dealt with. We enjoyed working with Rachel, Bob Keough and Migul's team, it was very pleasant and smooth experience we've had. We definitely will buy future cars at Quirk VW!Thank you Rachel, Bob and Migul!Robert and Lisa

ajcdice

Oct 25, 2012

Great people--I was treated like a king by sales and finance teams. My trade in was given good value and I was able to negotiate a fair price without pulling teeth. Stephen is patient and wants the buyer to drive many cars, see the features clearly without pressure. Bob knows how to get the deal done quickly and painlessly and has a great demeanor. I would recommend this dealer to anyone. My second Quirk vehicle (I have a Quirk Ford as well).

canutorodriguez

Oct 17, 2012

Awesome experience overall..Carlos was the best , every time I come in Carlos always ends up helping me , not because I ask for him but because he is always the first to make sure I am being helped even when he's with somebody he makes eye contact with me and says someone will be with me shortly. The other associates dont seem. To be as responsive or friendly.. seeing how my little sister needs to buy a car soon I will make sure this quirk dealership is where we will go to first. For a car. Thanks!

Lorddunce

Oct 16, 2012

I've been going here for years and have bought three cars from them. I have also recomended three of my friends who have also purchased cars from them as well. My recent purchase was a 2013 GLI. I was in and out in a flash. They gave me a fantastic rate and a great value on my trade in. When you walk in make sure you talk to Jason the Sales Manager and tell them Ross sent you.

Soperda1

Oct 13, 2012

Sales staff was extremely friendly and knowledgeable about the product. The service was fast and hassle free! I will definately return to get my wife a new vehicle. I strongly recommend Quirk Volkswagon in Braintree!

rosannie

Oct 13, 2012

On October 6, I leased a new 2013 Volkswagen Golf from Quirk Volkswagen, in Braintree, MA (subsequent to the lease expiration on my previous 2009 VW Beetle). I was extremely impressed with the professionalism, expedience, and accomodation of their sales team, most notably Jason Thompson, the General Manager, and John Pesente, the sales specialist. Mena Gad, the Finance Coordinator, was also exceptionally helpful. I was able to drive to their location on Saturday morning in the old car, and leave the dealership 2-3 hours later in my new 2013 graphite blue Golf. I'd been doing Google searches for "VW Golf Lease Deals" for the past two months, in anticipation of the expiration of the 2009 lease. I did a search last Friday, October 5, and the first result that came up was the offer from Quirk. I called the sales number and Jaason, the General Manager, answered the phone himself. He answered all of my questions forthrightly and quoted me the pricing on the phone. John was waiting for me when I went to the dealership the next morning. He and his team made the trade-in process quick, affordable, and simple. It was perfect.

pkean

Sep 17, 2012

I purchased a new car at another dealership two weeks prior and didn't like it stall. I also did not like the lack of professionalism at the other dealership. The people do not like working together and it shows. I decided to buy another car rather than living with buyer's remorse and driving a car that I didn't good driving. Since I still wanted a volkswagon, I called Quirk dealership and asked to speak to the sales manager, Miguel Santanna. II spoke with him on the phone and he answered my questions honestly. He connected me with a salesperson, Rachel, who is smart, honest, and non- pressuring. He also worked with me on price and rate and follow up questions. It made a difficult decision (to trade in a 2 week old car) easier.The bottom line: I love the TDI Passat I purchased and feel very at ease with the dealership - which is important sinceI have all car maintenance done through the dealership. I think they are fair, respectful, and customer oriented with a friendly atmosphere.

Meta-4s

Aug 12, 2012

After loads of research here and on other car sites, I found the perfect car for me and drove all the way down to Braintree to get it! The price was outstanding, and I emailed Mr. Dion there about all the details of an out of state sale. Things went from an overwhelming process to doable with their support. Once I got there, salesperson Jason was really friendly and concerned about doing a good job. Then the full theatre of car dealer negotiation began. This part felt pretty pushy and my wife was not amused by it. we had to go through the trouble of getting up to go twice before they allowed our bottom line on the trade in. In the end I got a great car and a story to tell, but I would warn you about the pushiness closing out the thing. I went to my credit union for a loan, so I didn't have to deal with them on financing. The whole thing with test drive took over 4 hours, but again I was happy in the end. good Luck!

Jetti

Aug 3, 2012

I went for a test drive passat 3.6 version.i got impressed with their friendly approach and I liked the car and decided to buy it.they gave me great price and they worked on loan to get me a good apr.in my opinion this is good place for any one to buy a new car.

stephenwiencus

Apr 9, 2012

David effectively matched me with the most appropriate vehicle, working with other staff as needed. Within a few hours Vincent prepared and clearly explained the various contracts. I'm quite happy with the loan. Overall, I purchased an excellent vehicle (I've been driving it almost three months), and Quirk had it ready for me by the end of the same business day!

goducksandredsox

Mar 30, 2012

Very sneaky, felt jerked around from the moment I went there. Was told that a deal would be made with 0 down for trading out of lease into a used Tiguan. They ran numbers, jerked me around, told me they were going to give me 16k for trade in, but then just tacked 4000 onto listed price. Then later that day raised price on me again as well as online. Good experience with salesman, but not finance manager. I would not do business with Quirk at any of their many dealers.

angela99zhang99

Dec 28, 2011

The sales person David Humphrey is very professional,the General Sales Manager Miguel Santana is very friendly guy. The General manager Jason Thompson is very helping manager with leadership. The Quirk VW dealer is the best one in MA from my experience purchasing car.

rtgolftdi

Dec 16, 2011

Good price, excellent service! Worked with GM J.Thompson and Sales Rep Bob K. on the purchase of a Golf Tdi. Straight-forward, no games, no nonsense. Professional, corteous and knowlegable. Transparent, zero pressure sales experience. Highly recommeded. These guys are good!

glennshort

Dec 3, 2011

I just want to say thank you to Bob Keough at Quirk VW in Braintree, MA for helping me with my purchase of a 2012 Passat TDI. After visiting four VW dealerships in the Boston area, Bob was the ONLY salesperson that knew everything about the product that he was selling. It was evident that salespeople at other area dealerships hadn't even taken the time to study up on the new Passat. Bob knows VW's inside-out. From drive-train to the technology, Bob was extraordinarily knowledgable.Working with Bob was an extreme pleasure. His low pressure and friendly demeanor actually made the "car buying" experience very pleasurable. Not only did I purchase a great car but received top-notch service. Bob went out of his way to make sure that all was perfect with the new car and I was completely satisfied. If your looking for a VW and don't want the high pressure sell, go to Quirk and ask for Bob. You won't regret it.Thanks Bob!

mlcndaly

Nov 1, 2011

I urge any of you considering a VW to visit Bob Keough. He knows his stuff. I called and set up an appointment, he arranged for me to test drive several cars and worked out a great deal - he knew the car inside and out and was able to explain how things worked in a non-technical way for my non-technical intelligence. He's not one of the typical slick sales agents but is concerned that you are happy and understand what you are buying. My husband leased a VW in the spring from Bob and it was the same deal. I will see Bob in 3 years when my lease is up. And... I love my new car.

Eamonn Sweeney

Sep 11, 2011

Our experience with Quirk VW was made very easy by Bob Keough(sales). He made the numbers work for both parties so the deal could be done. And we are very happy.jason (manager) did his part in helping to make this deal work. Our thanks to both of them.

jdocc

Sep 7, 2011

Bob Keough is a knowledgeable, friendly and genuinely nice guy. This is the 2nd car I've purchased from him. My first purchase experience with Bob was two years ago. I was so impressed with him, I made a point to see him again last month when I decided to purchase another new VW. If you want a great sales experience, make sure to go see Bob Keough at Quirk VW. Seriously, buying a car isn't something you do every day. Why not make it a pleasurable experience. VW's are great cars - this 2011 Jetta TDI is my 4th VW. Also, the service guys at Quirk are friendly and if they tell you your car will be ready in two hours, it will be ready in two hours. (I can't say this about all VW dealers as I have had two bad experiences at Paul Clark VW, which is only 5 mins from where I live, where Quirk is 25 mins away and I won't ever go to Paul Clark VW again.) Quirk is my VW dealership!

arebola

Aug 11, 2011

I knew little about the Quirk reputation before visting this dealership... After test driving a 2011 Jetta with a seemingly amiable salesman we entered the offices to discuss numbers. I was quickly introduced to the finance manager and my visit took a turn for the worse. All of a sudden I realized this was a sleazy, distinctly high-pressure, "sign this now" atmosphere and I KNEW they were trying to take advantage of me because of my age. Totally unprofessional in bad mouthing other dealerships I had mentioned I visited prior to Quirk. I was pressured to lease the car (not purchase) today that minute, as "smart people like from Harvard or MIT" lease their cars. I was even asked if I had a boyfriend to discuss the numbers with! Talk about shockingly poor service. I will never go back nor will I recommend this dealership to ANYONE. Looking for a solid quality volkswagen dealership? Go to the VW Gallery in Norwood - they have an amazing team of real and HONEST people.

Hughe/defilippo

Aug 7, 2011

Our experience was very good so far- we test drove and then bought a new car all in one day. Rachel was very helpful in showing us all the cars we wanted to look at, answered our many questions about each car. Once we picked a car that fit our needs it was a matter of taking car of the particulars and then putting the deal together. The rest was very easy after that.

1stbuyvw

Aug 5, 2011

Mark took the extra time to help us, eventhough he wasn't working with us prior to purchasing. He promised us he would help us and he did 100%. Thank you.NR and MG

bostonNP

Aug 3, 2011

This is my second car from Quirk VW. They are always doing everything they can to ensure a great price and to ensure I am satisfied with my purchase. If you're ready to buy a car and you like to compare prices, save them for your last. They will give you the best price and service. In addition, the dealership is well maintained so that it is a pleasant place to be, especially if you are dropping the car off for service (they provide internet and computer access, or they can drive you where you need to go).

suzyk

Aug 1, 2011

Sean was very helpful,knew everything about the car. He wanted to make sure we werehappy with our choice. He was patient. He told us about the benefits of buying from the Quirk dealership. We would deal with him again.

Pmuller585

Jul 29, 2011

I signed a purchase agreement on an incoming 2011 Jetta TDI that I was told would be at the dealership in about 2-3 weeks. For 5 weeks I was told the car wasn't in yet and there were no status updates in the VW system. I contacted VW cutomer care to see if they could give me an approximate date of when it would be at the dealer they told me it had been delivered and registered to someone already. The date it was registered to someone else was 2 weeks after I signed a purchase agreement on that car. I had the VIN to verify also. I would avoid this dealership and there shady sales tactics. When I asked when they would be getting me another car they kept saying "I have no idea when" and made no effort to help. I ended up buying a car from another VW dealer in Boston which happens to be the number 1 rated dealer in Boston according to this site and I can see why they are.

villa.rl

Jul 26, 2011

I have been to this dealer many times in in past, had some very bad treatment, was a completely different experience this time, Jeff was great to work with. I would definitely see him first for my next new car. I would also highly recommend Jeff to anyone looking to purchase or lease a car from Quirk.

stevej4

Jul 25, 2011

This is the second car I have purchased from Quick VW and the second time I've bought from Bob. I highly recommend that you work with Bob if you get a chance. Top notch.

Craigdsmc

Jul 20, 2011

I met with Remon Sharkawy after visiting another VW dealer that my family has probably purchased 8 VW's from in the past 10 years. I went to Quirk after meeting with the other dealer to do some comparison shopping on a new 2011 Jetta SE- Quirk definitely has the power to beat any deal you can find elsewhere and close the deal quickly and efficiently. They are #1 for sales in New England and want to stay that way. Remon and everyone else i worked with at Quirk was great. Car buying in general can be very stressful and time consuming but I was extremely pleased with the level of service I received.

jmsocorro

Jul 14, 2011

This is the second vehicle we have purchased from Quirk VW in Braintree. In September 2010 we purchased a new VW and just purchased a pre-owned VW July 2011, both experiences were positive in every way. Every employee we had contact with at the dealership was friendly and helpful especially Bob Keogh our salesperson. Bob has a professional yet very personable manner and we felt like we were buying a car from a friend. We had such a good experience with Bob in 2010 that we called him directly when we found ourselves in need of a second vehicle. I would recommend Quirk and Bob Keogh to any friend or family member who is looking to buy an automobile.

vwfastcar

Jul 11, 2011

The employee we dealt with was Mark Gallagher. He was very professional and made us feel comfortable as soon as he introduced himself. We had been to a couple of other VW dealerships and were not able to find the car we wanted nor were we able to work with either of the salespersons we had met. Overall the whole staff at Quirk was very friendly. Took our car in for an oil change and the service staff was just as nice.

pinkgolfer

Jul 8, 2011

This is the second time we have leased a car from Quirk. I hate buying cars, but this place makes it so easy. Usually the ads in the newspaper are not accurate. Dealerships just use them to get you to come in. We were looking at several cars that my daughter thought she wanted to lease. She really had her heart set on a Honda CRV. After looking at the newspaper ads, we would go to a dealership only to be lied to and never getting the deal that was advertised. She was so disgusted by the whole experience, she just stopped looking for a while. I finally talked my daughter into looking at the Tiguan because 3 years ago, we co-signed a loan for a friend at Quirk after seeing an ad in the paper. We went in and the deal was exactly the deal we saw in the paper. It was such an easy and wonderful experience. I showed her an ad in the paper and she said it's probably just a lie like the last 5 we looked at. My daughter called and asked if the ad she had in her hand was true and accurate. She was told it was. We went in. We were greeted at the door by Bob Keough. He was so friendly and wonderful to work with. My daughter was so surprised at what a different experience it was at the Quirk dealership than the others she had dealt with during the past month trying to find a car. It really is so refreshing to see a car in the paper and come into the dealership and see the car that is being advertised and be offered the deal that is being advertised. No lies, no runaround. It is just a wonderful experience. The only reason I didn't give the Overall Experience a 5 is because we requested Red Sox license plates and paid the extra money for them. When we went in to pick up the car the next day, they did not have Red Sox license plates on it. We tried to get this corrected quickly, but we have not been able to do that. It's been about a week now and we hope to have this corrected by the end of next week. It is a bit of an inconvenience, but all in all the experience was very good. This past February, my husband and I purchased an Audi Q7 from a dealership in Norwood. We will never buy another car from that dealership. A horrible experience. The customer service cannot hold a candle to Quirk Volkswagon. Our salesperson, Bob Keough, was exceptional and he is definitely the reason we will come back and buy or lease another car from Quirk.

ehall41

Jul 8, 2011

The service was great and every thing went smooth. The car choices was also top notch. I reccomend Quirk VW over other VW dealers in Massachusetts!

paul.pinto

Jul 8, 2011

Working with Jason is always a pleasing experience. I have purchased over six vehicles from him and plan to continue to do so. Each time I work on a deal with him I am sure that the retention of my business is his top priority. His knowledge of the product is unsurpassed by any. Each time I leave with a new vehicle I am happy because I got a great car and felt extremely comfortable with the deal. I look forward to working with Jason in the future and will continue to recommend him to my friends and colleagues.

besh1985

Jul 7, 2011

remon sharkawy was an excellent sales person to work with. Without a doubt the best car buying experience I've ever had. remon knows the product incredibly well and takes the time to answer ever question thoughtfully and thoroughly. I never once felt pressured to buy. His knowledge of Volkswagen engineering, safety features, and engine design was impressive. He truly has a passion for vehicle performance, safety, and the driving experience. I would have no hesitation in recommending remon for your next used or new car purchase

PDW

Jun 30, 2011

DO NOT; I repeat, DO NOT buy a car from this dealership. Quirk VW sold me a car that they represented as new and fully covered by a three-year warranty and a carefree maintenance agreement. But when I went for service at a different dealership, the VW database reported that the car was put "in service" six months before I bought it, so the carefree maintenance was void and 6 months of warranty were spent, before I even took delivery! It's been 11 months of frustration trying to get this fixed, without resolution from Quirk. Stay away from Quirk. Stay far away.

Mary1234567

Jun 27, 2011

GREAT Deal.My wife and I have just purchased our 4th car from this dealership. A Routan. Everytime we come in for either service or for an another car we are always greeted with a smile and offered a very fair deal. It is always the best deal I am sure but, in my opinion its not always about that. It is about a long term relationship where everyone is getting a fair Deal.My sales man REMON sharkawy was great person to work with.

iventre

Apr 19, 2011

I purchased my precertified Jetta two years ago from Curtis Hamilton. He was extremely easy to work with and I bought my car without the usual hassles I expected! Last week, some of the icons on my dashboard were lit up and I took my car to the dealership to make sure the car was safe to drive. The service department assured me all was okay, but I did need a new part. Curtis made sure there were no problems with my warranty. He was terrific! Glad VW hired someone like him.Isabel Ventre

nfmurphy29

Apr 11, 2011

Max Groshev was an excellent sales person to work with. Without a doubt the best car buying experience I've ever had. Max knows the product incredibly well and takes the time to answer ever question thoughtfully and thoroughly. I never once felt pressured to buy. His knowledge of Volkswagen engineering, safety features, and engine design was impressive. He truly has a passion for vehicle performance, safety, and the driving experience. I would have no hesitation in recommending Max for your next used or new car purchase.

L. Stuart

Apr 7, 2011

Hi,I had the best car purchase experience of my life and I have purchased 9 cars over the years. I asked for the manager and let him know I would like to buy a car and wanted a Salesperson who would not fluff anything and answer all my questions quickly. Nick was standing there and said come right this way. When I told him what I wanted he immediately took me to look at cars, with all product knowledge.( Actually was impressive) His whole manor was, we are not going to make this difficult for you in any way. We came back worked the numbers ( I came in for a certified pre-owned) After Ken and Nick went over the numbers, a new car seemed the best value. The new numbers came to me FAST. I made a decision. The credit Manager, I can't remember his name was excellent. What an amazing team. Seamless. Thats how I describe my experience. Everything was yes, or lets make this easy for you.I have had my own Retail Business for 30 years and to get that kind of consistent behavior from a group of employee's is the goal in my book.I like to think we give the same level of customer service. ( I know we do because Iwouldn't settle for less) Thank you for helping me with the best customer service I have experienced in years.

jk11fm

Apr 6, 2011

Bob was fantastic to work with during our purchase of a 2011 Touareg. He was able to deliver the unit we were looking for at a great price. Most importantly his communication prior to vehicle delivery was awesome. He is a straight shooter and is always upfront. We highly recommend both Quirk and Bob.

mikerph2002

Mar 30, 2011

My partner and I went in for a 30k service on his 2008 VW. We ended up leaving with a 2012 EOS and 2011 Tiguan. Max and Miguel were nothing but professional and went out of their way to make us happy and see to it our needs were met! Would not buy anywhere else. the entire Quirk VW staff from sales to service is always nice and knows us on a first name basis, even though we are only in a couple times of year for service.Max was a great salesman. Never pressuring us at any point to buy our vehicles, it was a no pressure sale. He was very professional, constantly making eye contact with us when we asked questions, he was condifent and self assured never having to rely on anyone else for information. He knows the VW products inside and out.We have been doing business with Miguel since 2008 when we bought our first VW EOS and everytime we have been in for service he comes over and says hello and saks how wer are doing. In my opinion, that goes along way. they are interested in their customers long after they hand you the keys to your car. Miguel is fully invested in the happiness of his customers, making sure that they are happy.Hands down Quirk is the place to go for a new/used vehicle. They will treat you with respect, answer all of your questions, and never, never pressure you into a car purchase.

rideexpedition02

Mar 16, 2011

My experience with this dealership is nothing short of perfect. Everybody listed above went above and beyond anything I would have expected. Their professionalism and expert knowledge is unmatched. Next time I am in the business for a new car I will go right back to Quirk, hands down.

wx1987

Feb 26, 2011

Great place to get your dream car, professional salesman and negotiable price! I am very satisfied with my new VW CC. Even though it has 15K miles, it has great performance like brand new. Also, if there is any problem on the vehicle within its warranty, I believe that Quirk will provide me efficient after-sale service.

phillsue

Feb 22, 2011

Dear Mr. Quirk, Yesterday, my husband Michael and I purchased a VW Jetta wagon at your dealership. We live in New Bedford. Before we left, I asked who I could send comments to about our experience and I was told to communicate with you directly. We were helped by Miguel Santana and Bob Keough. I want to preface my remarks by saying that my husband and I trade in cars and trucks more frequently than most people. We have been to most dealerships between Boston and Cape Cod either to look or to purchase. We have done quite a bit of business with Boch because they have a fair price and because the sales experience is always a good one. They know how to treat their customers. Now, let me get to yesterday's experience at your dealership. It was beyond excellent!! It was a busy day there but both Miguel and Bob treated us as if we were the only customers there. We had an unusual situation. We had leased a Jetta sedan in September from a dealership in Fairhaven (that was not a good experience). Anyway, three months later we purchased a puppy who is going to be a large size dog. We now wished that we had purchased a wagon. We took a ride to Quirk not feeling very confident that this could be remedied and at a payment that we could feel comfortable with. Well Miguel and Bob found us a car that fit our needs and our budget. I was truly amazed. They did not stop looking for a solution to our dilema until they found it. At no time did we feel we were being pressured or that anyone was trying to play games with us. These to men made an honest effort to make us happy. I use the word honest because we have walked out of dealerships when we out looking to buy because we new all they wanted to do was take the most advantage of us that they could. My husband reads car and truck magazines every night. He researches this well before he goes car shopping. He knows that we treated very fairly yesterday. Whenever someone tells me that they are going to buy a car, I've told them to try Boch. I tell them it is worth the ride for the way they will be treated and for the service they will get after the purchase. After yesterday, I am going to tell them to try one of your dealerships because the sales experience was superior even to Boch. I am assuming that all your dealerships have the same high standards for customer service. People ask Mike and I about where to buy cars because they know how knowledgeable Mike is. In fact, my former boss asked Mike to go with him to help him buy a car. When friends and co-workers see I have another new car and ask me about it, I will definitely sing the praises of Quirk. All this really comes down to the fact that you have two outstanding employees in Miguel and Bob. They are so good at what they do that they could run trainings on customer service. I was a teacher and a guidance counselor at a vocational-technical high school for over 35 years and I always impressed upon the students the importance of customer service. I think that Miguel and Bob are very important members of the Quirk company because they understand that concept. They will bring back repeat customers. When we told Miguel that we had to leave to pick up our grandson, he expedited the paper work. As we getting in our new car to leave, Bob made sure we had his cell number and told us that he didn't care if we called once or fifty times with questions. He wanted us to be satisfied and confident about our new wagon. I could go on but I know that you have quite a business to run. I want to end by saying that we were not offered a discount or paid for this testimonial. I just believe that it feels good to get a pat on the back and it's good for you to know that you have such exceptional employees. Whenever, I have a above average experience whether buying a car or Home Depot I like to let the owners/management know. I want to re-iterate that yesterday was the best experience that we've had out of many. Sincerely, Suzanne L. Phillips

mrodenbush

Feb 16, 2011

My experience at Quirk Volkswagen was excellent. Specifically, Bob Keough was friendly, knowledgeable, and took the time to explain everything. He helped me decide which car to purchase by letting me look at several vehicles and also test driving the 2 I had narrowed down. Bob Keough explained the options in the car in great detail and let me know that I could contact him at any time if I had questions. I love my new car!

truthv1

Feb 15, 2011

they have a friendly team from the moment you walk in until your service is finished. they explain everything so you can understand them. the work was done in the time frame specified and was of high quality. would recommend for anybody getting work done on their volkswagen.

Locket99

Feb 13, 2011

I am very happy with Quirk VW. I would recommend this dealership to anyone who wants a Volkswagan car. The enviroment there is friendly and you will feel relaxed and not pressured to do anything. Reggie helped me get the car I want and the payments are at the right price. I love my car and I am glad that I went to Quirk VW.

malore

Feb 12, 2011

Awesome experience at Quirk!! I walked in knowing exactly what i wanted and expected. (2010 Jetta TDI) They met and exceeded both. I came to this dealer the same day after leaving North Attleboro. I'm very glad i purchased with Quirk and not North Attleboro as their staff were not the most pleasant people to deal with.

ski4xtc

Dec 20, 2010

If you go to Quirk for your VW, make sure you ask for Bob Keough. Can not say enough good things. He took plenty of time on the test drive, explained things in detail, and also offered solid knowledge on the competition. Paperwork was seamless too. Great experience...

bchall5

Dec 14, 2010

It was an absolute pleasure buying my first new car from Bob Keough from Quirk VW. I found a price that couldn't be beat online on a 2011 Jetta SEL at Quirk. I made the trip from the North Shore all the way down to Braintree and I was greeted by Bob. Bob is more than a salesman, he is a real expert and taught me so much about the car. I got a great deal and couldn't have had a better first new car buying experience.

Redsox12

Dec 9, 2010

This is the best car dealerhip that I went to while searching for a used car! The sales staff was incredibly helpful, accomidating, and happy to answer any questions that I had. The entire operation at Quirk Volkswagen in Braintree was professional and I am confident that they will be there for me in he future!

jtfaq

Dec 7, 2010

Yesterday I bought my new Jetta from Nick Pisani. I will send him everyone I know to get there new V-DUb. This place has the best service and the best deal. I went to my local dealer boston, and they treated me like a young irl, not a professional young college grad. I went to Quirk after and they knew exactly waht they were doing. These guys knew the product and were very sincere in there sales pitch. I will contiune to service my car with these folks, even though I drive past 2 other VW stores to get there.

ckielt

Nov 29, 2010

I've been a Quirk VW customer since 2000 and bought 4 Passat's from them since. Just purchased a 2010 Passat yesterday (will review separately). I rated the service department a 5 on all counts except price. Let's face it, dealer service comes at a premium. Labor and some mark-ups can be high. I bought wear and tear items - e.g., tires, batteries - elsewhere. But for oil changes, seasonal & maintenance service and all warranty work it's Quirk. The service staff is efficient and friendly. I usually get Patrick Foley and he's been excellent. He's knowledgable about VW and honest. He explains options and doesn't try to sell unnecessary services. Passats are unique (quirky?) and I'd never trust my car to a general mechanic. The technicians at Quirk are experts and have always fixed any issues right the first time. I highly recommend them.

C.samms

Nov 22, 2010

This man is excellent. He knows the car. He explains everything to you so you do not leave with any questions in your mind on how to operate your vehicle. Great test drive . Very pleased and surely would recommend this dealer and sales associate. Thank you Bob

jabramowitz87

Nov 15, 2010

This is the third VW that I have purchased at Quirk. I was just as pleased buying a car here the third time as i was the first time. Bob Keough was the salesman, and he made my experience a really pleasurable one. He knew absolutely everything about the Jetta I bought and really personalized our experience, making us feel comfortable and excited about our new car. Bob's professionalism and personality really helped us make the decision to buy from Quirk again, and we really were thrilled with the top notch customer service we received while at Quirk. I have to say that when my husband is ready to buy a new VW, we will definitely give Bob a call so we can go back and enjoy our car buying experience all over again. We did our homework and realized that from the beginning Quirk was the dealership that really wanted to earn our business. I would highly recommend that if you are looking for a great car at a great price and want to enjoy the person you work with, to go to Quirk VW and ask to speak to Bob Keough.

GH1622

Nov 9, 2010

I purchased a used '07 Passat 3.6 4motion wagon from Quirk in April of '10. The sales experience was relatively quick and painless. I was looking to trade my car in and Quirk offered a really good price on my trade. I wasn't yet sold on it yet and opted to sleep on it. Once I knew I wanted to deal, I contacted Kenny and Rachel and arranged a time to sit and deal. After a little back and forth we came to an agreement on price and surprisingly we even negotiated on the interest rate. (the initial rate offered was high for my taste) I simply said I like the price, the trade in amount offered, but I wanted a more competitive rate. They came back with a lower rate and we did the deal. I made plans to trade in my car and pick up the new one the following Saturday. I came in, we quickly got to the paperwork while the trade was being completed and the plates swapped. There was a little bit of a wait for the DMV processing, so I took a stroll around the lot. A short time later, I was handed my keys, the paper work and someone helped me move a couple of things from my old car to the new one. They had the car I wanted, weren't afraid to deal and when the time came, they were really quick and efficient at getting me into the new ride and on my way.Fast forward 7 months...My wife and I are purchasing a new house and the mortgage underwriters wanted documentation of the trade in and pay off of the trade line for my old car. Much of our stuff (and documents) were moved to off site storage and I couldn't locate the docs. I emailed the sales dept on Sunday and asked if someone could assist in getting copies for me. Mark Gallagher responded Sunday night by email saying that he would get the info for me. Sure enough, Monday morning came and I received an email from Mark saying that he had the info and would fax to me. A few minutes later, the fax arrived and it was exactly what we needed.Given that i made my car purchase 7 months ago, there really wasn't any immediate incentive for Mark to locate and provide the documents...Other than helping a Quirk customer. If we're ever in the market for another VW, we'll be calling Quirk.

joshuaforgue24

Oct 19, 2010

Recently I took my car in to get A LOT of work done to it. It started out that it might be an easy fix but after further investigation it got interesting. Both service representatives were aware that this fix would put me in the hole quite a bit. They kept my informed the entire time my car was being serviced providing me with daily updates. They worked with my extended warranty company to get as much as covered as possible. I was impressed with the way they answered questions that I had and also impressed that they did not get annoyed at the amount of updates I demanded. I was very pleased with the customer support at Quirk VW Braintree

fage88

Sep 28, 2010

I came in looking for a used car with under 30k miles on it. I met with Bob and he was great. He got me a really fair deal on an '07 Jetta with 27k on it and boy do i love it. There was no pressure at all Bob made sure I found a car I really liked and knew everything about ever car we test drove and looked at. Best dealer I've ever worked with.

jmsocorro

Sep 24, 2010

We purchased a 2010 Volkswage666666666666n CC on September 21,2010. Bob Keogh was the salesman for this transaction, he is extremely knowledgeable, courteous and professional. We had been into the dealership in March looking for a car but had to put the purchase on hold due to a serious flood in our home. Bob remained in contact with us via e-mail but never called, he was very respectful of our situation. This is very important to me as I do not like the high pressure sales tactics I have experienced with car salesmen in the past. This is the reason I insisted that my husband and I return to Quirk and deal only with Bob. The experience was a positive one for both my husband and myself. I would recommend both Bob Keogh and Quirk to any friend or family member shopping for a car.Sincerely,Albert and Jeanne Socorro

jkw1414

Sep 23, 2010

Miguel Santana is an exceptional, consultative salesman. He made me very comfortable from the get go and took the time to get to know me and what I was looking for in a new car. He had me pegged for a CC early on, despite my efforts to make a conservative, "transactional" purchase of a Jetta. I give Quirk VW a high rating and Miguel is the reason for that. He helped me with a difficult situation involving 2 trades, one with significant negative equity. I left the satisfied driver of a new CC, which was really the car that I wanted. Miguel knew it before I did.

tldibb

Sep 19, 2010

A very long time ago, I had an experience with Quirk in Quincy that was just unpleasant enough that I would not go back to Quirk. I have since purchased quite a few VW's from other dealers, so when my friend wanted to look at cars at Quirk Braintree, I was skeptical but, like I said, it had been a long time so I figured we'd give it a go. The moment we walked in, we were greeted by Miguel, and after spending literally hours with him, I was impressed. So impressed, that when it came time for negotiations and there was a little "confusion" with management and the deal was going south...I did not walk out the door. Miguel saved the deal. He is personable, respectful, funny, smart and an all-around nice guy. He combines the right amount of professionalism and respect but can make you feel like you have known him for years. When it comes time to trade in my VW for a new one, I will give Miguel and Quirk the first chance to make the deal. I look forward to seeing him again!-Thanks Miguel!! You've got a new fan!

bcapoda

Sep 14, 2010

Very professional. Every step in process was informatiove and concise. Even when a mistake was found in calculations after paperwork was complete they lived up to mistake and made good on amount. The desire to make a deal was palpable, but what dealer isn't these days.

Kevin Feyler

Sep 14, 2010

I had to purchase a used car for my daughter to commute from College. Bob Keough was honest and forward about finding me a quality used car at a price I could afford. He was straight forward and explained all the necessary items , including how to transfer the warranty, financing, and he spent time with my daughter going over the functions of the vehicle so she would be comfortable and safe with her vehicle. I woould retun to this dealer and purchase another vehicle from Bob Keough. He made follow phone calls to ensure our satisfaction.

marthalimone

Sep 13, 2010

This Dealership has the best service. I always feel very comfortable there and the honesty and friendliness of the workers is unmatched. I would not go anywhere else !!!Service Department is Fast too!!!First I had a Volkwagen Jetta that I bought new at this dealership - Sales was fantastic. I will only buy Volkswagen now - in a Passat!!

MKSS

Sep 9, 2010

Let me start by saying I NEVER write reviews, but after my experience with Quirk VW, and Bob Keough in particular, I felt compelled to do so. I was in the market for a used VW, went to several dealerships looking for a good price. I test-drove a used VW at Quirk, but was hesitant about buying used. Bob Keough and the sales manager Jason made me an outstanding offer on a new car that I would have been a fool to refuse. Additionally they gave me top-dollar for my trade-in. I could not have asked for a better experience. Bob Kough was so helpful, and honest. I normally cannot stand car salesmen because, lets face it, they can be shady. I did not get that vibe from Bob at all. He was great! So easy to deal with, worked hard to make this deal. Delivered my new car in a timely fashion AND he has been available via phone and email for questions. He actually calls back!! If you're in the market for a new/used car. Go to Quirk VW first - don't waste your time with other dealerships - seriously. Even if Quirk is far to drive, just do it. Ask for Bob Keough - don't waste your time with anybody else. He is the best, I've bought a lot of cars over the years, and have never, ever written a review - that's how impressed I am with the service I was given. I will recommend Bob & Quirk to all my family & friends, and I will be shopping here again when my spouse is in the market for a new car.

mmfitzgerald_83

Sep 9, 2010

This was not my first car buying experience so walking into it I felt like I knew what to expect from the dealership, salesman, and what to and not to look for in a car. I can honestly say though I was not prepared for, and was amazed by what I found. I went to a few dealerships drove a few cars and then driving home one night saw a little red Jetta that I knew was the one. I talked to the salesman who gave me a good deal right away and said he was going on vacation and that I could think about it and come back in a few days and work with his friend since it was already past closing time that evening. I did just that, got a loan through my husbands and my bank and was so excited. I went back two days later and started the paper work. With each step of the process the salesman put up road blocks. He created unnecessary stress and wanted my husband and I driving back and forth to the dealership multiple times a day for paper work that could just as easily have been faxed and saved us hours in the car and away from work. I finally said I dont care if the commission he is earning off this sale is $1.00, it is $1.00 he doesnt deserve and I WONT pay him or pay interest on for the next 5years. Suddenly my search became transformed into a search for a car salesman, I no longer cared about the car, I just wanted to do business with a nice genuine person. I went to close to ten other dealerships in New England looking at many cars and found many that I would have been happy to have but each time it was the salesman that I didnt fit what I was looking for. Finally, after driving almost 2hours south of Boston and having another bad salesman experience my Dad insisted that we stop at Quirk on the way back because we were driving by it anyway. It was cold and pouring rain and not what you expect in the middle of August but as we got out of our car a smiling face came running out into the rain, Bob Keough. He asked me what I want and I said a Jetta and he said they had 500 and I needed to be more specific. I told him my price range and he showed me a few none of which wowed me. When I found one that wowed me it of course was sold. He asked what he could do to get me in the car I wanted, little did he know that he was already doing it. Just by caring, being nice, and a genuine person. I said I wanted one just like the one that was sold and he pulled one exactly like it except a little newer out of his hat. I didnt even want to drive it, I was so tired and burned out on car shopping and salesman and mostly disappointment, but he insisted. We got in and he showed me all the bells and whistles and we noticed a brochure for a car seat in the glove box. We noticed 2 of the handles on the ceiling were hanging pretty loosely and there were three small spots where coco had gone flying. He guaranteed me that his service department could shine it up like new and then made sure to point out even though the child had obviously been a monkey the previous owners had taken such good care of the car that the rims looked brand new not a scratch in sight! The moral of my story is that in this economy with car sales being at a 28year low all car salesmen should care about their customers the way Bob Keough does. I can honestly say I will not waste my time going anywhere else, cars are a dime a dozen and quirk has thousands to choose from but a genuine salesman is a diamond in the rough!

Cooldog

Sep 2, 2010

Great price-great service. I've had my 2004 jet serviced at a gas station until they couldn't fix it, quirk fixed it in less than an hour so I brought my sister in for a new car. When my sister was picking up the new car, my wife decided it was time for a new passat, thanks for the deal and thanks for the service, see you in 3000 miles

AndreaE

Sep 2, 2010

Thanks so much to Bob Keough from Sales and the rest of the friendly, professional and knowledgeable staff for their patience with me during my car buying experience. They took the time to understand my situation and find a car that fit! I would be happy to recommend Quirk and specifically Bob to my family and freinds. Great work!

patvano

Sep 2, 2010

I must say this was one of the most pleasant car purchases I have made. Al was extremely helpful and personable -- a joy to work with. I would not hesitate to recommend Quirk VW and of course, Al. I purchased a 2011 VW CC, which is an absolute joy to drive.Pat V.

picklepuffer

Sep 1, 2010

i went to quirk vw had a great experience buying a car. my salesmen kenny elden sold me a great deal on a passat wagon. i love the car and it sutes me just right. Kenny called and even made my first service appiontment highly reccomend kenny and quirk vw!Best time going there and i left saying "I WANNA GO FAST"!

JFopiano920

Aug 31, 2010

Mark is extremely friendly and easy to get along with. He was so informative and was able to answer all of my questions. He made my experience easy. I would most definitely work with him again in the future. He's an excellent addition to your staff.

mlcraig80

Aug 31, 2010

i talk to mark on the phone he was excellent and helped me buy my new car what a great place to buy cars and so honest. i bought a passtete he showed me how to use the car and didn't sell me any of that other stuff that not need. also the finace departemtn was so helpfull in getting me the best loan possible. it was a agreat expee=rience i even sent my sister to buy a car. thnaks again

PBoyd00

Aug 30, 2010

i had a great experience at this dealership. the salesman i dealt with bob keough had all the answers for me. he followed up with me over a period of time and was never intrusive.although i did not puchase a vehicle at this time, iwould gladly go back and use this dealership and the salesman. best regards, peter boyd

rockland

Aug 30, 2010

SO,like anyone who needs a new car,I looked forward to this visit with as much trepidation as a trip to the dentist. I wanted to lease a new vw suv for 299 as listed on the website. When i asked my salesperson about the deal she immediately took me outside and showed me several Tiguans which I could lease for my budget(pleasant surprise) However she also showed me a Jetta Sportwagen which was fully loaded,came in my favorite color,and did not require premium fuel!!! So I got a great deal, on a car thats fun to drive ,and i left without any of the pain of the usual car jargon,or a root canal If you want to have a pain free car buying experience from some knowledgeable ,fun,friendly car peopleplease visit Geri and Jason at quirk vw in braintree p.s. tell em Dee Dee sent you so i get my itunes gift card!

bconley

Aug 29, 2010

I hate buying cars! But when I pulled into Quirk VW with my wife, we were greeted by Bob Keough, the nicest sales person we have ever met. His professionalism and knowledge of the cars gave me a new outlook on car salesmen! The car my wife wanted was the VW EOS, a hard top convertible. Bob took his time to show her everything about the car and even took her on several test drives. We bought the car and and she loves it! When my wife is happy, I am happy. Thanks Bob.By the way... I went back a couple of days later and bought an pre-owned Ford F-150 from Bob. Two cars, same dealer...you can't get better than that!

corabee

Aug 28, 2010

I have purchased 2 used vehicles from Quirk VW so far and both experiences were very pleasant and easier than I thought they would be. I dealt with Bob Keogh, who was very personable and friendly. He answered all of my questions and happily dealt with my 4 small children who were with me the whole time. His patience and honesty was greatly appreciated and when I had a question a while later after the transaction, he returned my call promptly and courteously. I would and already have recommended this dealership to others and always tell them to ask for Mr. Bob Keogh.

sasquatch52

Aug 28, 2010

My experience with Mr. Keough was not my first. My wife purchased a used car from him before I purchased mine. Years later when I needed a car he was the first person I thought of. It was nice to find out he was still the same. He was polite, sincere and always seemed to go over and above to make sure we were happy. Bob makes you feel like you are the only customer that matters. I would absolutely buy another car from Bob should the occassion arrise. The whole process was made very easy and stress free!

dealerrater2010

Aug 26, 2010

I have recently purchased a new Jetta from Quirk VW and I am very happy with the service that they provided me. They listened to my concerns and my needs and answered all of my questions.The whole process was very easy and I picked up my new car same day. Great deal and great experience.

richh

Aug 24, 2010

I have known Mike and Jay for a number of years and expected good service....I was not disappointed....Mike and his team including Matt V were professional, thorough, offered competitive pricing and great selection of vehicles both new and pre-owned.A great place to do business!!!!

richardstevenlittle

Aug 18, 2010

My experience was pleasant! I found the car that I wanted within the price range I needed. I wished cars did not cost so much! but other than that timing could have better co-ordinated for my pick of the car. The staff was curteousy. It was also nice that they followed up with scheduled appointments.

ali357

Aug 17, 2010

I am a female first time buyer who is very untrustworthy of sales departments, in particular the car business. When I visited Quirk, I was met with nothing but genuine kindness and honesty. Nick answered every question sincerely with no hestitation and nullified my suspicions. I definitely felt that I received fair pricing and accurate information, all the while being respected and not pushed in any way.

OrdinaryGirl

Aug 14, 2010

I'd been car searching for about a month. I'd been to a few dealers to test drive different vehicles including the Ford Edge, Toyota Venza and finally the Volkswagon Touareg. At the Ford Dealership I went to, surprisingly no one even came out when we were on the lot. At the Toyota Dealership I test drove on a Thursday and went back on Monday after making my deal on the phone to find they had bait and switched me. After such a major disappointment I was ready to be defensive and aggressive when I arrived at Quirk Volkswagen in Braintree. I had spoken to Jason Thompson on the phone earlier in the day and when I arrived I was greeted by Miguel Santana. I then found out that Jason was the Sales Manager and Miguel would be my main point of contact. But Jason was involved every step of the way and remembered me when I returned to have dFence installed in my car. Miguel was funny, courteous, knowledgeable, down to earth, and exceeded my expectations for customer service. His passion for Volkswagen is evident as is his desire to truly help you get the car you want, not the car he wants you to buy. I knew what I could afford and was honest with Miguel and he worked with me, and was honest with me (a rare trait in car salesmen) and I was able to drive home the same night in my beautiful 2008 Touareg with extremely low miles at a price I could afford. I met Matthew Venturini when they were getting my car ready to take home. He informed me about some additional options for protection for my new major purchase and when I explained to him that, while I agreed you can't put a price tag on piece of mind, I was pretty well maxed out on my monthly payment, he worked with me to get some great extras at an affordable price. I should also mention that the location of this dealership is a good hour plus from where I live, it's too bad because I'd love to have my vehicle serviced here, but it was worth the trip for purchasing it!I haven't bought a car in quite a while and it's an experience I think most of us dread. However, my experience at Quirk Volkswagen in Braintree was easy, fast, and exceeded my expectations throughout the entire process. I've recommended them to co-workers and friends and I recommend them to anyone reading this as well.

ZO6TrailblazerSS

Aug 9, 2010

Took delivery 3 hours ago of a VW CC for my fiance. Excellent car and delaership! It was well worth the hour drive!! We dealt with Quirk Braintree, Atamian, Commonwealth, Seacoast, Quirk VW Manchester NH (4 of these dealerships are 20 mins from my home). We chose Quirk VW Braintree. I called VW Braintree and got Jason the sales manager right off the bat- I explained the numbers from other places, he beat the price right over the phone within 5 mins and said when would you like to come down. We went to Braintree the next morning at 8:30, car was sitting waiting- Our Sales Rep was Joseph Andrade- EXTREMELY knowledgeable about VW, the rest is history. I was nervous about Quirk being high preassure/high volume sales but it was just the opposite. As soon as we walked in the door EVERYONE was helpful, assertive, and polite. No numbers changed at any point, everything was just as discussed over the phone. Matthew handled the finance aspect of the deal- very nice and helpful. Joseph our sales rep just spent an hour with us showing us the car for delivery, setup the bluetooth, radio, etc, and answered all our questions promptly and accurately. The price was unbeatable and for a car buying experience- flawless.

nonsense

Jul 31, 2010

Too pushy and dog & pony for my liking. The sales guy never listened to a word I said, attempting to push me to his sale. It back fired! How this technique is supposed to work is beyond me. The hype was extreme and the communications were beyond terrible. Assuming the sale is one thing but you have to get the customer in the door first. The dealer had little inventory to choose from (GTI) and the pricing was only so-so. The turn off was Jason and his over kill approach. Stay away from here if you want a clean deal or the ability to express your purpose in shopping VW. Too "know it all" and cocky, a real disservice, a complete waste of time.

DHaidar

Jul 21, 2010

I brought my 2005 VW Jetta in to be looked at because it has not been wanting to start in the morning the first time I turn the key. I recommended they keep the car overnight because they needed to try and replicate the issue in the morning. I spent $825 to replace the ignition coil pack, wires and spark plugs (even though my spark plugs were only 18,000 miles old) and they recommended some carbon build-up needed to be cleaned out. Then they gave me back my car the same day I brought it in. I was never given any alternatives to replacing these parts, such as cleaning the relatively new spark plugs, etc. The next morning I started my car and the issue had not been fixed. I took my car back in a few days later. I was given a rental and four days later after being told they were not sure what the issue was they called me to pick up my car. When I got there they charged me $120 for the rental car even though they had not fixed my car as I found out when I got in it at the dealership to start it. Needless to say, my car still does not want to start the first time I turn the key in the morning. These mechanics and service reps are ridiculous. I am told their computers cannot diagnose the problem because my car starts up the second time you try. Are they all so incompetent that they have no real diagnostic skills and only rely on their fancy computers to do their work? I will NEVER go back to Quirk VW in Braintree and because of my experience with VW's service center I will NEVER buy a VW again nor recommend anyone else to buy one.I am out almost $1,000 and my car still is not fixed. Did I mention that I have an extended warranty that I bought directly from VW? Yeah, a lot of help that was. It only covered about $300 of parts and work and the $1,000 came straight out of my own pocket.

loriddelvecchio

Jun 19, 2010

Bob Keough is the Best!!! I hate to deal with car salesman but I have to say he was an absolute pleasure.I would and have highly recomended him to family & friends!His knowledge is amazing. I have called him on various occasions and he has called me back immediately and rectified my problems. I would give him a perfect score in all areas.

lpr32

Jun 14, 2010

Great service team. Friendly group of people that are always looking to help you. If you need to service your VW take it here. Great prices and staff that know your vehicle and what needs to be done. They always give you great advice that other places wont even bother to give.

opportunity

Jun 10, 2010

The Sales person was great in every way.My only complaint is that, after shaking hands on a deal, I still was in the dealership for two full hours to conclude a a cash purcahse/no financing transaction.This seems WAY too long to me, and gives the impression that my time is not important to them.

ehalldorson

May 25, 2010

Excellent service. Honest, friendly,intelligent, and respectful sales associate. Believes in his product and cuts through the hassles to deliver the bottom line so both parties come away satisfied. Highly recommend the dealer and particularly Miguel Santana.

refab2010

May 21, 2010

My wife and I had been in the market to purchase a new Volkswagon Touareg since October of last year due to the birth of our son. After many hours of internet research, and visiting different dealerships within a 100 mile radius, we finally made our decision to buy at Quirk Volkswagon in Braintree. What started out as an attempt to get exactly what we wanted for the lowest price eventually didn't relate to the cheapest $$$ equals the best deal. From the momement we arrived at the dealership and was greeted by Geri to the time we drove off in our new Touareg, she and the management team treated us with respect and answered all our inquiries in a business-like manner, and we didn't feel as if we were being pressured to buy. We paid more money than we would have from other dealership quotes, but we feel it was fair, and we will go back there for service and recommend Quirk, and Geri to our friends to buy a new or used car.

aldohux

May 20, 2010

I continuosly take my 2004 VW passat to Quirk in Braintree/Quincy for service. I am 110% confident that my car is in great hands. Both Bruce Kelly and Patrick Foley treat me with respect and courteously each and every visit. I have spoken directly to the head mechanic Jeff Blounce and he does a great job explaining to me what exactly is going on with my car on the few times there was an issue. True professionals at Quirk VW - Its always a great feeling knowing that I can take my car to the dealershp and NOT have to worry about being screwed. You hear horror stories of other dealerships and cars but not here! A+ service is rare these days but these guys at Quirk deliver!

deller03

May 20, 2010

This was by far the most enjoyable buying experience I've had.Geri was both knowledgeable and a pleasure to deal with.Her experience and knowledge went a long way to making me feel like I was being dealt with by a professional.WE were able to complete the transaction without all the back and forth and most of had some fun along the way. I've recommended her and the dealership as a great place to buy! By the way Don't forget to ask for the "Jones Girl" You'll be glad you did!

smforest1

May 19, 2010

I bought my car over a year ago from Quirk VW in Braintree and have had a couple of minor issues. I brought my car in to have it serviced and Bruce was a true professional, he expedited the process with minimal interruption had my car back to me when promised and running like brand new.

cedubu

May 18, 2010

I really did not have any interest in Volkswagen, but decided to stop in just so I could say I gave them a shot. I am now am a happy VW driver thanks to knowledge & professionalism i received from Ms. Geri jones. She made it fun & easy. Because of Geri, I expect to make the trip back to Quirk for my next car.

lovemyvw0515

May 15, 2010

We could not have had a better experience; Geri Jones and Mark Gallagher are the DREAM TEAM of the car buying experience. We wanted to gather information about availability and price as efficiently as possible so we sent emails to all the dealers in the area - everyone single one responded. Right from the start and with no negotiation, Quirk was near the top, beating some of the others by over $5000 dollars. Seriously, if you're not using the Internet to buy a car in this day and age you are getting screwed; Quirk understands this and has a team of people to handle these requests - FAST and PRICE COMPETITIVE.We were delighted by how responsive Mark Gallagher was. He responded to our inquiry very quickly. He gave us absolutely no run around, didn't start off with some crazy high 'moon-shot' price to have us endure pointless days of negotiation (we're Internet shoppers - we know the invoice price of the car!), or suggest that we "come in and take a look around the showroom" even though we already indicated that we knew what we wanted. Mark Gallagher understands what people shopping for cars on the Internet are looking for and he delivers. When we arrived at the dealership to purchase the car, we were blown away. The level of service we received was astounding! We were trying to accomplish a lot in one visit to the dealer and arrived later than our intended time, so it put enormous pressure on their team to get the paperwork in place before the insurance office closed. But, they miraculously did it. We worked with Geri Jones, who was a fantastic sport, kept her cool when we encountered road blocks, and kept her eye on the prize which was making sure we left with our car. She was knowledgeable, funny, and warm, and inspired great confidence in the dealership. Geri even introduced me to a new (very cool) app for my I-phone. We live far from Quirk and leased the car there because it was the most competitive offer with the least amount of back-and-forth to come to terms. We never considered returning to that dealership for service on the vehicle, but based on our experience obtaining this lease, we are seriously considering it. It's a fantastic place.

st.stephen

May 12, 2010

Great experience buying at Quirk. Geri helped me throughout the process and made it all very easy. I was impressed with the professionalism, courtesy and knowledge of all the folks at Quirk. It was not the usual car buying experience. Definitely will buy again!

2004roadking

May 12, 2010

Thanks Geri Jones you are the best car sales person i have ever dealt with, your the best. She was very helpful in my desision to purchase a VW and was very knowledgable on all the options available and what would be the best fit for me personally.

bforish

May 2, 2010

Took our Jetta in for an oil change, and after about 4 hours, got a call telling us they stripped and broke the bolt holding the oil pan on and that because we didn't take it to them last time they refused to pay the $400 for a new oil pan, which they already replaced, without consulting with us about it. Spoke with the service manager who blew us off and just kept telling us that "it wouldn't have happened if we took it to them the last time." And that the last dealership to do the oil change "overtightened" the bolt. After a back and forth for weeks, and eventually contacting the Better Business Bureau, and Quirk Corporate offices, they eventually refunded our money, minus the oil change. I would never buy a vehicle there, if the sales people are as bad as the service people, nor will I ever take a car to get serviced there again.

quinnjulie

Mar 1, 2010

I bought a new 2010 Jetta from VW Wellesley last Saturday and I couldnt be happier! After having an extremely frustrating experience with Quirk I ended up at Wellesley pleasantly surprised to find the sales people happy, friendly, and very straight forward. Models- I had called earlier in the week and spoken with Kenny about a 2010 SE model- black with black interior. When I arrived they showed me a 2010 Limited Edition which is a different car. Not a great radio, no chrome around the windows, etc. I was frustrated that I was told the car I wanted was actually there when in fact it wasnt. This frustration was only exacerbated by the sales person who told me the SE model no longer existed in 2010 despite the fact it is still listed on www.vw.com. From there they tried to sell me the 2009 model which was priced higher than the 2010 model with a higher APR of 3.9% (2010 APR is 1.9%). Pricing- What was also difficult was discussing the price of the cars. I had told them I had a 2002 Sentra for trade-in, but without anyone asking me for keys and actually evaluating my car, they included the trade-in value in the deal without explaining that. Very poor transparency around pricing.Discounts- Lastly I had received coupons from Quirk the day before coming in and I was first told the coupons I had printed were old and from Presidents Day (which was not true according to the email), then I was told they could not honor the 120% of kelly blue book as they had offered in the email. Overall I left confused and very frustrated. Buying a new car should be exciting. I ended up getting an amazing deal on a 2010 SE model (which is still available) with a wonderful trade-in value at Wellesley and I only wished I had gone to them first.

mjw930

Feb 27, 2010

I just completed a long distance purchase of a used Touareg with Quirk VW and their internet sales manager, Mark Gallagher and the transaction went perfectly. Mark was responsive, always available and provided every piece of information I needed in a timely manner.We settled on a price within 5 minutes and there was never a point where they tried to raise the price or pack the deal.Mark even arranged financing for me at a rate competitive with what I was able to find locally making it an even simpler transaction once I got there.I closed the deal in person and the GM, Jason and the business manager Jeff took very good care of me.When I got back to Florida and realized I needed an additional piece of paperwork they over nighted it to me without question.Since I was shipping the car back they made sure everything was in order and emailed me when the carrier arrived to pick it up.I can't speak to their service department but I did speak with their service manager looking to get a complete history of the car and he was perfectly willing to pull the reports and go over them with me in detail.Overall a very solid deal on a great low mileage, late model used car with plenty of factory warranty left.

katwalker

Apr 1, 2009

I bought a new Jetta from Quirk a month ago. It was my first time ever buying a car, and I had a great experience at Quirk. Mark helped me out, was never pushy, and made me feel comfortable. I told him it was my first car, and he made me feel really good about the purchase and the terms, etc. The test drive was great, and when I went to pick up the car just a few days later, Mark showed me all of the features and buttons and even programed the satellite radio for me. A few weeks later I had some questions, and Mark and his team were very responsive and accommodating. I would definitely recommend Quirk to anyone interested in VWs. They have the best selection in the area, so the car you want will probably be in stock.

Jules Pacheco

Mar 24, 2009

I purchased my vw sportwagon tdi last sat. and the experience was very comfortable. Nick and Jason we responsive ,courteous without being pushy. All my questions were answered and you got the feeling that they were genuinely concerned and wanted to please me. The car was ready when I got there to take the test drive and I was impressed with the auto. Jason called me the same afternoon that I purchased the auto and told me about a $250. coupon that I could get on line. I thought this to be very admirable and going that little extra mile to make one feel that someone cares.I am very pleased with your dealership due to the way I was treated by Nick and Jason. Sincerely Jules Pacheco

alanofma

Mar 23, 2009

After much research, I decided on buying a new VW. Looking around online, I came across the Quirk VW Website. I was amazed at the website quality, the large up-to-date inventory and the very responsive feedback from Mark. I actually choose my exact model before I even visited Quirk. I was greeted like a VIP when I showed up. I was offered a color brochure, a beverage, and a test drive in my new 2009 Tiguan. I loved the small SUV. My salesman, John DeSantis, was very accommodating and answered all my questions with professionalism. He met all my needs. The vehicle was perfect when I took delivery. I am very satisfied with Quirk VW thus far, and see no reason why that wouldn't continue. Thank you Quirk.

Muralee

Aug 18, 2008

Recently went to buy a pre-owned car and I'll never recommend anyone to visit this crappy place to anyone.We saw the internet price of the car as 14,999 and when we went in the guy told us it is 16,299,when we said we saw the price as 14,999, the sales guy went to his manager and came back and told us he could give for 14,999, I asked him for 12,000 initially and the sales guy again went to his manager and this time the manager himself came and told us he can't do it less than 14,000, i asked him if he could do replace the leather seats since there were torn andwornout and the jerk manager simply tells us no and literally gets up and leaves ,literally asking us to get out, after this he goes to his other sales members and was joking about my offer right in front of us. I am planning to pursue legal option to see if i can teach this guy a lesson about customer service.The sales manager is Real jerk.Please avoid buying from these guys.They cheat on the actual price and you are treated badly on top of this.

incrementalg

Jul 19, 2008

My wife and I were in the market for a wagon, so we stopped by Quirk to take a look at their selection of used Passats. Right away, I was approached by a sales guy who was a little too quick to try to hustle me.First we took a look at a Passat Wagon that was FWD when I clearly stated that I was in the market for a 4 Motion Wagon. The guy lied to me and said "This one is a 4 Motion" I told him it wasn't for two reasons...A. No 4 motion badging B. The front wheels spun as I showed him the torque steer and wheel spin associated with a FWD VW VR6. The guy lied again and said that "Some 4 Motions don't have badging and that even AWD cars have front end torque steer and front wheel hop". Funny, because I drove into the lot with my Audi and have never managed to chirp the front wheels with it!!!!Don't get me started on the filthy interior and molded carpet. The car obviously had serious leaks and sun damage as both the carpet and seats were damaged beyond repair.Then, the guy tried to pass a RWD Mercedes wagon off as a 4 Matic. What??? Again, no badge and the difference in Rwd and Awd is clearly apparent. This car was drastically overpriced and had about 75k miles on it and probably suffered from a loss of compression because it was very weak driving off the lot.Here's the real kicker...I told this guy that the wagon has to be Awd because it was for my wife to use in driving our newborn daughter around in the snow and ice. What a scumbag for trying to pass a Mercedes RWD wagon off as a 4 matic. The guy gave me line after line of bad used car salesmanship. "What's it gonna take to get you into a car today???" "You look like a guy who knows what he wants" "Its the right car, at the right price, so whats the problem?

Carbuyer08

Mar 26, 2008

I knew exactly what I wanted. Blk/Blk Passat Turbo with heated seats and manual transmission. I had contacted lots of dealers only to get all the BS, come on in let's talk etc.etc. I was only looking for the best price. I called Mark Gallagher and told him what I wanted, he said I'll call you back in 10 minutes. HE DID. He gave me the best price, and said the car could be ready by 5:00 pm. IT WAS. I think I was at the dealer for 30 minutes and was done. No issues. Good Guy!

nateg

Feb 28, 2008

I went in to Quirk VW in Quincy expecting the typical dealer atmosphere, but got something completely different. Before walking in, I looked on their website to find either a 2007 or 2008 Rabbit. I picked out a white 07 and as soon as I clicked "subit" I got a call from Mark Gallagher who helped me through the entire deal. It blew me away how he was like no other salesman. Considerate, understanding and reasonable it's something that is missing in sales these days Mark proved me wrong. He understood my credit situation and worked with several banks in order to get the right financing. Quirk got my APR slashed in half and got me down to 60 months instead of the 72 months I expected. If you're thinking of the old quirk, think again. They did a complete 180 and put other New England Dealerships to shame. Thanks Mark! I love my Rabbit!

bobbysox

Dec 16, 2007

Bought a brand new Vw 06 Passat. Car had leaked the first time it rainedon both sides of the front. they replaced windshield. I brought the car to a autobody shop to repair a parking lot dent in the rear. When the body shop opened the rear panal the owner of the body shop asked me if this was a used car? I told him it was a new car and it only had 40 miles on it when I bought it. I was then told by the body shop that the roof had been replaced and was shown weld marks that were on the rear panals of the car that were repaired. also the whole car had been repainted with the exception of the front fenders. When I brought this to Quirk Vw attention they offered to give me another passat with less options for my car plus $1000.00 out of my pocket. I found this to be unacceptable and they bought the car back from me for what I paid for it -$1000.00. and sign a statement that I would no longer have any legal recourse in this matter. I called Vw customer care and they sent me a $1000.00 voucher toward the purchase of a new vw.

gaduzabe

Jan 17, 2007

"What can I help you accomplish today?" HAAAA!I bought a used 2002 Honda Odyssey from Quirk in October 2005. The negotiations were difficult and stressful (like most car buying expereinces) but I think we got a pretty good deal in the end. The problem came when we bought the extended warranty (I know we should have avoided that but anyway..). When we got the paperwork from the insurance company a few months later I found that a mistake had been made. I had bought a policy for 4 years and 50,000 add'l miles; what I got was a policy for 4 years and 50,000 TOTAL miles (in my case 20,000 miles). I informed Quirk of this in January 2006 and they said they would take care of it. I called back a few months later, and they said they would take care of it. This occured continuously for 10 months! I always asked that they call me back when they had things worked out and they would NEVER CALL ME BACK. Finally I dealt with Chris Trombino who would at least not pretend to deny he ever heard of me when I called back. After almost a year of fruitlessly having these clowns try to fix the policy I decided just to cancel it. THEN I had to deal with trying to get the refund. Michael Quirk, the GM, has no idea what customer service is. I think what got to me the most is that when they answer the phone at Quirk they give you that ""What can I help you accomplish today?" line. What a laugh. Given how long it took for me to get any satisfaction, they should consider changing it to "What can I help you accomplish sometime maybe when we feel like it next year or so?" Avoid these guys if you can help it.

Touregbuyer

May 22, 2006

The Sales Group at Quirk Volkswagen could be likened 1-to-1 with a sleezy snake oil salesman. If you don't get EVERYTHING they say on paper, they will lie right to your face and tell you there is nothing you can do about it. I even dealt with the General Manager, who is a brother of the owner, and he is as sleezy as the whole bunch. Once they made their sale, they hurried us out the door and were absolutely rude and less than helpful when we returned with problems. We bought a Toureg from them and without a doubt, their Navigation systems are the worst I have ever used in any auto. They have refused to help us remedy this and told us that they would not do anything for us. The GM lied to my face and denied any previous conversation. Given another chance, I would probably still buy a Toureg, but never in a million years would I go back to Quirk VW in Quincy except in my nightmares! I would recommed you shop around and be wary of their slick moves and lies. They should be very ashamed at how they treat people, especially when they don't know if you have friends looking to buy. I've already told 3 people to try for themselves and they were very turned off by Quirk. Try for yourself, but don't say I didn't warn you.

callous

Aug 25, 2004

While I did get a great price on my car, I don't really think they had any choice. They needed to dump their existing stock. Everything else was a hassle. Marion was a good guy, it's the sales manager that is a complete jerkoff. They say they are doing things when they are not, drag their feet on providing you with paperwork. Plus, they tried to recoup some money by pushing the extended warranty scam on me. Apparently that salesboy, don't know his name, doesn't understand "No thank you" as he ignored me repeatedly.<br><br>All in all, it is a very poorly run dealership. Do yourself a HUGE favor and go elsewhere. Unless they are dumping cars and then take advantage of their situation.

ghost

Jul 7, 2004

399.00 fee added to price of car. get up and walk out and price will be cut in half,all of a sudden your trade is worth 200.00 more. Make sure you get advertised price for car dealer tried to over-charge me 1200.00. on an advertised car. when asked about 399.00 fee was told mr quirk adds this to all his cars. If this is in fact true then I would say all his cars in the newspaper are not the lowest and say this is false advertisment.