Used Cars for Sale at Ramsey Chrysler Dodge Jeep in Ramsey, NJ

Meranda123

Sep 24, 2016

I purchased a Jeep Cherokee and had a great experience buying it with Mike Mangano. I took it home and the next day had a really bad accident. Mike made the worst day of my life as good as he possible could. I never met Mike before and after some really bad circumstances with my Insurance company Mike made me feel like I was one of the family. He generally cared about what happened to me, not as just a buyer but someone he knew as a friend. Even after my insurance company was giving me such a hard time Mike never gave up. I would recommend Mike Mangano and this dealership to everyone I know. Thanks Mike ManganoMerand Palmer.

Narcisse

Sep 24, 2016

Chris Timmons was excellent! He is incredibly helpful, patient, and accommodating. I definitely recommend him. He made the whole car dealership sales experience much easier and better than the normal.

NoScamsPlease

Sep 24, 2016

Just received a scam Prize Giveaway. When you go online to see your "prize" the website doesn't exist. Doesn't say much for the honesty of the dealership.

sweetser1202

Sep 21, 2016

The gentleman in the finance department were able to work out a good lease deal even though i have never had any car lines for credit, only a credit card. The detailing of my vehicle was also very well done. Would highly recommend this dealership to anyone.

Becomoma

Sep 17, 2016

Great staff, no pressure, work to give you what you want. If you know your budget they will work around to give you the best deal for what you can pay.

Bmiele

Sep 16, 2016

Chris Timmons is a professional. He help to make my leasing experience friendly and efficient.Overall it was a very positive experience.I would recommend dealership to family and friends.

Guy Marie Dumay

Sep 14, 2016

My credit wasn't the best. However, Gregg found a way to get me in a car that I love. It took some phone calls I must admit,but we got the deal done. I got co-workers asking me to hook them up with the person who got me the deal. The finance guy was cool too.. don't remember his name though. Overall,it was a great experience. I'm going to try paying off the car quick so they can get me in another car. Ask for Gregg if you guys want to deal with someone who will keep it real with you.

Johnm419

Sep 13, 2016

Very professional, knowledgable, and I got a great deal on ram truck I was looking for. Sales person was low key, helpful, and know the truck she was selling me very well.

allante1

Sep 13, 2016

Joan and Elizabeth helped turn lemons into lemonade. Great demonstration of listening to the customer and getting results without feeling like you are in a three act play. Ron could be the new"Sulley", since his ability to take charge of a situation is without question. Great example of team work for the benefit of the customer.

Satisfied

Sep 10, 2016

Made a trade in & got a fantastic deal on my new pickup. Smooth ride and loaded with extras. Very quick and easy transaction process. Saved me extra deal shopping.

Stephen W.

Sep 9, 2016

I just leased my fourth Grand Cherokee at Ramsey Jeep and I had the most pleasant experience I've ever. Marissa M., my salesperson, was extremely knowledgeable and worked hard to get me in a new Grand Cherokee at the price I was happy with. I highly recommend working with her if you are looking for a Chrysler, Jeep or Dodge.

franknova51

Sep 6, 2016

Greg Wilson was excellent to work with. We were buying a Jeep for our son and entire process was smooth, and we got a good deal in a reasonable amount of time. Cant say enough good things about Greg.

Curly69

Sep 5, 2016

Yousef was very professional and awesome!!Thank you!He is extremely knowledge and friendly. He is a no hassle no bs salesman who helped me get my truck.I recommend having him make your deal.

Steelerzr

Sep 3, 2016

Great prices and really nice people to work with. They got us to the price we wanted to pay and it worked out great. We bought a Jeep Grand Cherokee and love it.

wjones239

Sep 1, 2016

Had Jeep serviced and the matter was handled quickly and efficiently. Also leased a new Jeep and the process was handled in a courteous and professional manner. My agent Greg Wilson is a great person and provided excellent service

Bananas

Sep 1, 2016

-Walked in just to see the mailed game results; assumed we would buy a used car in the next 6 months or so....Got in a casual conversation with Marissa... I liked that she didn't steer us anywhere; just wanted to see where we wanted to go. She and the team cut us a fair deal with no pressure to buy NOW.We decide to BUY NOW. NO regrets.I don't see Marissa's name below- so EMPOLYEE dealt with-Marissa MolnarWe give her an "A"......

Dakota11

Aug 30, 2016

We've bout 5 cars in the last two years and not once have had an issue. Greg Wilson has helped us out each time.

Sticksandsust

Aug 29, 2016

I bought a jeep. Mark K sold it to me. Everything about my experience was great. Mark is the man. Buy cars from Mark and from Ramsey.

Cherokee929

Aug 29, 2016

All I can say is thank you Gregory Wilson. It took me a few year stop find the dream vehicle I was looking for and you made it happen.Sorry for all the head akes lol.They really do take care or you and they don't push you to just get any vehicle on the lot.It may take some time but they really know how to work with you and they really give you the best price. Thank you again I couldn't ask for more.

2016MaxSTRam

Aug 27, 2016

Salesman was friendly and helpful. Did not try to sell me anything other than what I wanted.Finance person was great to work with, took the time to explain each detail and assisted on the warranty cancellation on the traded in vehicle.The service department has always been accomodating.Only thing is that the other key for the vehicle was unable to be located at the time of sale, and I had to return the next day and wait for it to be retrieved from a remote location. The person that retrieved the key brought it into the showroom and dropped it off on an empty desk without saying a word to anyone and it was nearly 10 minutes later before it was discovered. The sales manager was very helpful, but I would expect a lot more organized method of key tracking, especially considering the price of the vehicle.

dmgray

Aug 26, 2016

Chris Timmons listened to my needs and matched with the perfect car. His knowledge of all Auto's made my choice easy. Chris explained all options & how they worked, making sure I was comfortable before leaving the lot.

SamR

Aug 24, 2016

First I called dealer and was told by rep that vehicle I was interested in would be ready for us to see when we got there . Once we arrived never saw the rep I spoke with on phone but spoke to Stephen Ippolito. Now I've tried to come up with the best way to describe his attitude and the only thing I can think of, is that I he must actually work for another dealer and is just there to make customers go somewhere else. He actually told us to go outside and look at cars in lot and that we would find the style we wanted on the left side of lot. This was after telling us to make sure we wanted to buy the car "today" because all customers are important but they were busy. Also, not sure if it was how we looked but he continued to repeat what the car would cost and what monthly payment would be as if he was not sure we could pay it, which by the way was way too much. Now if you are in the NJ area and want a real good deal, respectable and pleasant sales reps you need to go to Teterboro Chrysler Jeep Dodge on RT 46 in Little Ferry. Talk about day and night and the price looked at window sticker and it was 45k, after telling rep what we could do, his first offer was in the 36k range without hesitation.

Puppy123

Aug 20, 2016

Dealership worked well with us and our growing family. Did not intend to leave today with a vehicle, but happy with our decision on the Pacifica.

Andyk47

Aug 20, 2016

Leased a vehicle in.the past Enjoyed working with greg wilsonThe dealership was very good with serviceAnd explained what they were going to do

FourRyps

Aug 19, 2016

Greg Wilson took the time to explain options that would fit our needs. His positive attitude made it comfortable and a pleasure to work with.

Neas0021

Aug 17, 2016

Came in looking at a wrangler and found out it was a little over our price. Chris Timmons worked with us where we found a Patriot in the right price range and couldn't be more happy.

Murray16

Aug 16, 2016

Very helpful salesman Christopher Timmons was from the moment I walked in til pick up of new car. Couldn't be happier.would gladly recommend him to family and friends.

ea2016

Aug 15, 2016

My wife and I walked in not knowing what model we wanted to go with, but Yousef was patient and walked us through the different models and options until we decided on a Cherokee. He stayed well beyond closing and made sure we had everything we needed. We're very happy with our new Cherokee.

Tztlee

Aug 13, 2016

Detail oriented staff Very intuitively knew how to fulfill customers requirementsSales, pricing, and transaction tuned very well, must be a smart manager. Customer Satisfaction driven

Lou trenta

Aug 8, 2016

Chris kept loosing documents I sent, then finally coping documents I brought on day of pickup. He ignored most of my questions. Left me on day of pickup to work with another customer and never even told me who I needed to meet with. A five minute wait went to almost 50 minutes. When I asked someone where Chris was and where l was supposed to go, I was told just wait for Chris. Chris never showed. I had an appointment at New York Hospital and could no longer wait. I have never been so ignored on requests, loss of insurance and previous lease documents sent 4 times and he lost each time. He was the total disrespect for proper customer service. I left because I could not wait or be ignored any more. My name is Lou Trenta and I request a refund of my $2500. deposit. to Louis Trenta Box 1072 Edison, NJ. 08818.. My several phone requests have been ignored, and I was told I lost my deposit. I will file a complaint in NJ. Superior Court for the refund. Please don't make me do this. Thank YOU> Lou Trenta

GP97

Aug 8, 2016

Do NOT deal with Steve Ippolito at all. He is a lair and treats people like they are idiots. I went to the dealership on August 01, 2016. Long story short, he approached me with an offer of $42,700. This number was UNDERLINED and he verbally asked me if we had a deal for that amount. I decided that was not the number I wanted to be at and left the dealership. I returned the next day with my father since I thought it would be better to have a second person there. We both spoke to Steve. First he said that yesterday, 8/01, was the last day of the month and would have helped him out a lot. Anyway, He first wrote $42,000.. but then immediately crossed it out. He said that number was not possible and went up to $44,900!! I said what about the original offer yesterday of $42,700?? He said that was NEVER and actual offer and that I must have misheard him. Makes absolutely no sense. The number was written, underlined and he verbally made the offer. Even my father said he was not honest and his reasoning made absolutely no sense. After some back and forth conversations, we both walked out of the dealership. I called the dealership two days after this incident to speak to a sales manager. The manager said he would look into the matter and promised me a call me back. I still have not received a call back to this date. This dealership will not be getting my business.. EVER!!

Carryld

Aug 6, 2016

We where greeted by a salesperson, Mark Kirwan, who was fabulous! He was extremely knowledgeable, helpful, patient, but most importantly, not pushy. The dealership personnel was attentive and we got a nice, new vehicle and a good price. We plan on being repeat customers and will absolutely recommend.

Am

Aug 6, 2016

Everyone was honest and fairI will definitely be backMr Wilson was a pleasure to work withHe made leasing a Jeep Compass for my daughter easy and fairWould highly recommend this dealership to everyone

Happy Driver

Aug 4, 2016

I had airbag recall notice and I stopped at Dealership to make an appointment JC was the Service Advisor with whom I made the appointment for the day I wished to make the appointment. A loaner vehicle was reserved for the appointment day.I arrived at 7:50 am for my 8am appointment. I completed the paperwork with Joan Murphy and I was driving away from the Dealership at 8:05am. I received a call at 2pm indicating my service was complete. I returned to the Dealership by 4pm and I drove my vehicle away by 4:07.The process was seamless, efficient, and courteous. The only complaint I will express has to do with fuel in the loaner vehicle. I was advised that the tank was FULL when I was given the vehicle. I checked the fuel gauge when I got into the car and the needle showed just below Full. I assumed the needle was not 100% spot on. When I filled the tank up just prior to returning the vehicle, it took just over 4 gallons of gas, $8 plus dollars. The needle registered PAST the FULL indicator. I drove less than 45 miles that day. Apparently the tank WAS NOT full when I was given the loaner.All in all, I am VERY satisfied with the service I received from Ramsey Chrysler Jeep Dodge Ram.

ibrahimf

Aug 2, 2016

Mark Kirwan was unbelievably helpful and informative. He helped us through the entire process, and did not push a sale on us. His friendly, non BS selling ways is really one of the main reasons I came back to Ramsey to lease my car.

03josey

Aug 1, 2016

We had a great visit to Ramsey this weekend during their 3 day special. The place was packed! I had done a ton of research and was a nervous wreck. Ryan was very nice and quick with pricing/comparison and options. Very painless and I actually got the Jeep Grande Cherokee floor model (which was better equipped than the model I'd priced). I was cracking up when they drove it off showroom floor. The video is hilarious. I highly recommend Ramsey and staff, very positive, nice and informative. Straight up and quick.Thanks!

Rabbit

Jul 29, 2016

If I were to comment about this auto dealer here's one for you: Ive bought over 12 cars in my lifetime. My experience with Ramsey Chrysler Jeep Dodge has been over-the-top bad. The Service department is unprofessional. We purchased our 300C here and were entitled to a loaner car. In 10 years with every visit for maintenance there was never a loaner car available. This is just the beginning of the terrible service. On a 1 - 10 scale where 10 = Excellent, I would have to rate this car dealership experience a minus 2.My wife really loved her 300C even with all the lies and issues I had deal with at Ramsey Chrysler Jeep Dodge over the years. So we found another Dealership, Paramus Chrysler Dodge Jeep Ram that was a pleasure to buy and follow-up with maintenance of the new 300S we purchased. Go to Paramus Chrysler Dodge Jeep Ram, I highly recommend them.

Greive23

Jul 27, 2016

My salesman was Kyle Fox. He did absolutely everything you'd expect a good salesman to do. From the second I got there he helped explore my options, make me feel comfortable and really get me to fall in love with what I was buying. He put me into a brand new Ram 1500 and knew every question I had for him! Thanks Kyle and the finance team at Ramsey for your awesome help!

Jeep123

Jul 26, 2016

Great place great service Greg Wilson salesperson is my guy for as long as I buy jeeps price was good and people were nice thank you

Dano973

Jul 22, 2016

Excellent service with purchasing a new vehicle. Jennifer called me about my interest over the Internet and went in. Salesman Ron Lupo was the best. Put me into a new Ram 1500 and was the easiest experience buying a car. Thanks to the finance guy (Monty I think) for making it easy to complete the deal. Best dealership I have dealt with ever. That is over 20 dealerships in past 15 years

Carneedsaname

Jul 22, 2016

We went to this dealership researching models we were interested in. We weren't necessarily needing to buy at that moment but we found the right vehicle that fit our needs at a fair price. Our Salesman John LaFalce was patient and professional while we test drove multiple vehicles. No pressure sales tactics. No good cop bad cop routine. Just straight up sales. Sure they want to sell cars but they also went the extra mile to make sure the vehicle was right for us. Just bought so we have not experienced the service center yet so we cannot comment on that department. Overall the dealership was willing to work with us, we never felt uncomfortable and the environment was friendly. Now if they could just do something about the traffic on Rt 17 they would get a perfect 10. But in all fairness we drove past many other dealerships to get to them and they were worth the extra effort.

Steph123

Jul 21, 2016

I would definitely recommend this dealership they work hard to please their costumers price was no haggle & reasonable they explained everything right to the point

jasoncasella

Jul 20, 2016

I had a great experience with buying my new jeep. My salesman, Youseff, was a great guy. He gave us the best deal around. I would totally recommend getting your next car here. You won't be disappointed!!'

olivermaxwell

Jul 19, 2016

This is my 5th jeep #3 with Ramsey love my jeep and the service can't be beat. Mike Sosa help me and I have to say he's my favorite sales guy so far just hope he's there next time I trade in.

Steve

Jul 16, 2016

Easy going sales experience, quickly in a car meeting my spec to test, no high pressure sales...really easy to make the decision. Quick conclusion to business.

Tke123

Jul 13, 2016

Ask for Henry and just make a deal fast and easy quick and fun best guy don't forget Rosie she will help you make tuff decisions

Ezrun

Jul 12, 2016

Straight shooters! They made the buying experience enjoyable and seamless. Friendly, informative and not pushy. Unlike other Dealer. Make sure you see. Yousef C. He'll set you up with best car to meet your needs.

Mrsalvi

Jul 11, 2016

I was Greeted with great customer service, the seller was understanding and easy to follow. I Would defensively would recommend this dealership to friends and family.

rabdool

Jul 7, 2016

I bought a jeep at this dealership and the staff was very polite and experience. I got a great deal on my jeep and was pleased with my salesman Mark K who explained everything to me.I will recommend this dealership to my co-workers and friends.

mitch2374

Jun 30, 2016

Rich was friendly and was able to quickly get me into a vehicle to try out. The financing was great and easy. They had a large inventory to choose from which was nice.

Avitalnyer

Jun 26, 2016

I leased a minivan there. They were organized, efficient, and really tried to work with us to get us the best pricing. Henry was very knowledgable and patient in helping me to weigh out the different options. Overall the best dealership I've worked with so far.

2016Wrangler

Jun 17, 2016

Went to Ramsey Chrysler Jeep Dodge to look for a 2016 Jeep Wrangler Rubicon Umlimited. Chris Timmons took the time to talk me through the options, purchasing process, trade, and order. Chris was patient as we covered the options on the order multiple times to ensure everything was correct and helped to make the process smooth and efficient. Was happy with the purchasing experience.

ggtr

Jun 5, 2016

When asked verbally stated there was no documentation fee on a used car.Quoted a negotiated price for a used car.When we returned to accept the quote the quote went up $1,000.They also wanted a $499 used car prep fee.This dealer is total BS.

ajb26

May 21, 2016

I had a great experience at Ramsey Chrysler Jeep Dodge with Yousef Baghdadi. This was my first time purchasing a car and they made it a great one. Yousef was really diligent with finding the best car that would fit my needs. MJ Ciardullo helped me get the lowest interest rate to save money and they have some really great warranty and package options (important, just in case)! I was well taken care of and I will definitely be back when I'm ready to purchase my four door Jeep! I love my car and it's all thanks to these great guys at Ramsey Chrysler Jeep Dodge!!

NancyMonroe

May 20, 2016

Ian Stewart was a great salesman. I went looking for a used car, I told him what I was looking for. Car shopping is a very stressful experience for me. I hate when salespeople try too hard. told him type of car I was looking for everything he showed me was on my list and in my price range. He was fantastic he was not pushy. He was patient while I walked around and looked. He did not hover but was close enough if I had a question he was there. Was a very non stressful experience and would recommend Ian and the dealership to my friends. Nancy Monroe NY

Ace369

May 10, 2016

Kyle fox is the best salesman around! He really went out of his way and got me the vehicle I was looking for. I can't thank him and the team enough for meeting my expectations.

7catwoman

May 10, 2016

Kyle Fox was great. He's Knowledgable and let us know our options without being pushy or overbearing. The dealership had a nice, pleasant and caring atmosphere as well. Great overall experience!

Cvp4389

May 4, 2016

Was one of the most easiest car buying experiences for me, to used was great and made the overall experience very easy and enjoyable would recommend anyone looking for Chrysler dodge or jeep to go see yousef

Bobby 90z90x

May 3, 2016

I've purchased over 20 new cars in my life. I drove off with my new jeep feeling happy and confident I got the best deal. This was the best dealer experience I've ever had. Thanks Ian.

t-string

May 2, 2016

Jeff Waechter helped us getting the car we wanted at the best possible condition. He went beyond our expectations working with his colleagues to accommodate our requests.We own our new car since several months now: all good. After sale follow ups were great; first service was on the house (the dealer).We highly recommend Jeff and the team at Ramsey Chrysler Jeep Dodge.

Maria

May 2, 2016

Everyone was helpful! Ian was wonderful, and patient. The managers were so helpful. I was unhappy with the color of the vehicle I chose. AFTER I signed contracts they worked with me to get a new car. I highly recommend the dealership!

DannyL

Apr 29, 2016

Came into CJD IN Ramsey NJ. Worked with Ian Stewart as the Sales Representative. Got me into a Dodge Challenger 2016. Also spoke with James Turner, and Jesse Giordiano. No games played got me into a new car quick and easy. I recommend speaking with all three guys, and this dealership as a whole. Great experience.

Rubia05

Apr 28, 2016

Go to Sales Person Dave Orane (Sales Consultant) he is the best! Very helpful and very detailed on all information asked. As a Sales consultant he is not in any rush and will stay with you until the end that you get what you wanted he's just GREAT!!!

Kris10

Apr 22, 2016

Chris was very helpful and fair. I came in not expecting to be able to drive off the lot with a Jeep that met my terms. He exceeded my expectations and had a seamless car buying experience.

AndrewK

Apr 20, 2016

Ryan Torrie called me on a Saturday morning to ask if I had purchased a Dodge Durango yet. I told him my local dealer was not willing to budge on price. He asked me where I needed to be and within 30 minutes we had a deal. Within an hour he texted me pictures of the car and two hours later I was in the showroom finishing up paperwork. No hassles, no nonsense, it was all good. He's responsive, knowledgeable, and a pleasure to work with. Did the finance paperwork with Jesse and he too was excellent, no high pressure BS. Would come back again without hesitation. Well done!

Skennedy73

Apr 20, 2016

My son just bought his new charger and Monty Butler made the deal really sweet!! Ummm I just may have to come see about that Grand Cherokee. And special thanks to Christopher Timmons.

Charlie1

Apr 13, 2016

Nice selection. Worked with us on pricing. Very patient and informative. Knowledable. Didn't expect to leave with something today. We really liked our sales person Chris Timmons.

GMYP2

Apr 2, 2016

Having owned a customer service related business I am particularly attuned to the level of service I experience.From our very first meeting Yousef Baghdadi was professional,courteous and friendly.He was very familiar with the Jeep cars and assisted us in making our decision.Hospitality was an area that he excelled in which made the entire experience very pleasureable.When the time comes to purchas another vehicle or recommend a friend I will refer them to Yousef.

EMojito

Mar 30, 2016

I've been car searching for sometime now and decided to go Ramsey Chrysler Jeep Dodge to see what specials they had for the month of March. As I walked into the dealership I was approached by Travis and decided to sit down and talk to him about what I wanted for a lease. Travis handled all the questions professionally, knew exactly what he was talking about and helped me to get into my new 2015 Jeep Grand Cherokee. The entire team at Ramsey CJD were awesome to work!

Robdevz

Mar 30, 2016

Walked in not knowing what to expect. Travis was very knowledgable and made the deal happen! Jesse in finance was quick and concise. Thanks guys.

Kay

Mar 22, 2016

I had a very good experience. Every one was very helpful and friendly. The prices were also pretty fair. I love my new jeep and could not be any happier.!

tbrane68

Mar 14, 2016

I will highly recommend the dealership to anyone I know. It was a very good experience considering I don't generally like the stress involved with purchasing a vehicle. Everyone was very nice and not pushy and I will definitely be a repeat customer. Thanks again for your service and help.

jtorres

Mar 10, 2016

I bought my Dodge Ram from Paul . He was a true pro. Knew the answers to all of my questions and really focused on my wants and needs. This is how I hoped buying my truck would be. I am a customer for life.

SRT16

Mar 10, 2016

First of all, I highly recommend Ramsey Chrysler Jeep Dodge!You will not be disappointed. I was in the market for a Jeep SRT. I stopped in and had the pleasure of dealing with Ryan Torrie in sales. He spent a great deal of time with me, searching for the color and build options which I desired. He was very friendly, professional and extremely knowledgeable.He kept in touch with me afterwards and notified me immediately when the truck arrived.I dealt with him again upon pickup. He thoroughly explained every possible feature of the SRT Jeep with me. Everything.I was then introduced to Jesse Gioradiano, in finance. He was another outstanding, experienced employee to deal with. Jesse ensured all went smoothly, quickly and seamlessly. All in all, a fabulous experience! Very professional. It was a true pleasure to do business with Ramsey Jeep.Thanks, Ryan and Jesse!You guys rock!

damdom

Mar 8, 2016

excellent experience! all staff were extremely friendly and professional! Yousef Baghdadi was very nice and professional! he knew what I was looking for and showed me all the available options I have according to my budget. he also made sure we are comfortable and offered drinks and snacks.

Mikeydavinci

Mar 3, 2016

I just financed a grand cherokee from this dealership and the customer service from these salesman were unbelievable they really care about the value that you get out of the car. Ryan Torrie, Kyle, Jesse Giordano all were more then helpful and gave us the best experience we've had out of every dealership we've ever been to throughout the years!! Thank you for your help guys!

Sarah M

Mar 1, 2016

Spoke with a girl named Kim on the phone she had absolutely no product knowledge at all and couldn't answer any of my questions. They shouldn't let people answer the phone if they don't know what they are doing. Went to Route 4 where they actually know what they are doing.

Get2work

Feb 29, 2016

Just purchased my new car through Chris Timmons. Best customer service I have ever experienced and these people are miracle worker! Highly suggest anyone come see this staff to be put in the car of your dreams

quiverrxd

Feb 29, 2016

Dealer and Rep (Yousef), found our needs, worked with us to accommodate our needs. Easy and Painless. Customer Sat focused and no pressure situation. Yousef treated us like we were his only customers on a very busy Saturday - Thank You! Highly recommend.

CD

Feb 28, 2016

Had a great time working with Alexy Rush and the team at Ramsey Chrysler Jeep Dodge. Great service and were very easy to work with. Love my new Wrangler!

Bearfan72

Feb 23, 2016

I would just like to say from the astounding sales man alekSeychelles to the gentle men who found my truck to the fiance person my experience was top notch. Thanks again for all urban hard work

cbord

Feb 19, 2016

I started my search using TrueCar and was soon contacted by Tamera at Ramsey Jeep. She was extremely helpful in finding the specific Grand Cherokee I was looking for, and helped set up my appointment ASAP. Once I got to the showroom, Tamera and Stephen were a pleasure to work with and gave us a great deal, we are very pleased with the experience and everyone involved. Thanks!

Geo9087

Feb 17, 2016

If you're in the market for a Jeep, buy it here. Kyle Fox was my salesman. No pressure, well informed, overall pleasure to deal with. Would buy another car from him in a heartbeat!

Panooch77

Feb 13, 2016

Bought a used Seirra at a good price. Thanks guys. My salesman Chris's Timmons went beyond all expectation to deliver a great experience. When a form needed correction he drive to my house in snow and sleet to correct the issue. The finance manager jumped in to and helped make this sales experience a good one. I was more than surprised by the how far Ramsey went to make this a great experience. I'm seriously impressed and will call Chris and the team at Ramsey whenever I look for another vehicle.

Lucyc

Feb 10, 2016

This is my second time working with Ramsey Jeep and both times have been great experiences. Going to a dealership as a female can be a bit intimidating at times especially with pushy sales people pushing terms you don't understand. That's not the case at all with Ramsey Jeep and James Was very patient with the whole process of buying out my leased jeep. Will definitely recommend and also come back when I'm ready to buy/lease my next Jeep.

Nancy L

Feb 10, 2016

Gregory Wilson was a very personable and informative sales person. He made buying our Jeep Grand Cherokee a pleasure. I would highly recommend Gregory and Ramsey Auto. Nancy L

CathyB

Feb 8, 2016

Travis Dacres was our sales person. Very friendly and professional. No pressure car buying. We drove home in our Grand Cherokee Limited the same day. I would highly recommend this dealrship.

Lenny J.

Feb 4, 2016

I was recently involved in a total loss; and suddenly found myself anxious and worried. The only thing I could think was to return to the place I felt like home and ultimately purchased my previous vehicle " Ramsey Chrysler". I immediately visited the sales department to get in touch with one of the Financing team members named Jesse Giordano. Upon my arrival the wait was minimal and service was quick. He introduced me to a sales rep named Ryan Torrie whom was phenomenal and tiredless in helping me get a new vehicle. After we choose an option, financing was quick & seamless. I ultimately purchased a used vehicle of my choosing (2013 Grand Cherokee) but it turned out to be the car of my dreams. After several days, a few hours, and hard work by the staff; I drove away while the rental still sat outside. Jesse Giordano, Ryan Torrie, and the rest of the Ramsey Chrysler team will not only make sure you leave satisfied but take the extra step to make sure you feel comfortable with everything they do along the way. I recommend you to this dealer for just not any car related item you need but if nothing at all; to meet Jesse and Ryan and have an idea of what professionalism and future leaders should be. Thank you, I hope this is not the last nor the end of the dynamic (relationship) we built through one of my worst experience imaginable - a total loss on a vehicle.Jesse Giordano and Ryan Torrie; needless to say you are by far the best team assembled and wish you both best of luck and success in the future.

mikechro58

Jan 30, 2016

Our salesman Yousef was thorough and worked hard to get the price we wanted for the car we wanted. He was very professional and courteous.

Linda DG

Jan 22, 2016

We just leased a 2016 jeep Cherokee for my son and it couldn't have been easier than this. We worked with Gregory Wilson and he made it an enjoyable and efficient experience. I would highly recommend the team at Ramsey Chrysler Jeep. PS... The Jeep Latitude is an awesome car, I may keep it for myself!

Danny86

Jan 18, 2016

I had a wonderful experience with a great salesman. Ron Lupo, if your looking for a great deal go with him. I had a Durango Citadel. It couldn't be better.

mwadejr50

Jan 14, 2016

I had an awesome experience working with Travis and the good people at Ramsey Chrysler Jeep Dodge. Travis was very friendly, knowledgeable, and friendly. He answered any questions that I had and did not pressure me like some car sales-men tend to do. I will definitely be back the next time I need to purchase a car. I highly recommend working with Travis.Best,Mark

1991Camaroboy

Jan 13, 2016

I leased a 2015 Chrysler 200c. Witch I will end up buying out I love it so much!! My salesman was Ryan Torrie. He was extremely nice and made the deal work for me. He was also VERY honest the day I picked up the car and told me he noticed a dime size dent in the rear driver side door. He told me to come back and he will have it fixed. I went back a couple weeks later and it was fixed! I highly highly reccommend Ryan Torrie to any and everyone!! As long as he's there, I will be dealing with him!..

dmustng99

Jan 6, 2016

I leased a 2015 Grand Cherokee from Ramsey and after looking at several choices (looking for a very specific color combination and package) took one home that was not the expected package combination. After realizing it was missing a key feature, I went right back to the dealer and they made every effort to find me one with the correct package. Gregory was excellent and the entire management team made this a great experience for me!

Applejuiceru

Jan 2, 2016

Travis was great at knowing the type of car I needed. Took two days and decided it was right price. Couldn't be happier now

Steve B

Jan 1, 2016

3 jeeps purchased in 6 months from same dealer, same sales person. Professional, efficient, honest and competent, this is the profile of Rick Schwartz!! Selling, as a process is very easy.....listen to the customer, determine their needs [or wants] and give them what they want. Too many salespeople don't know how to listen, truly don't know their product and use anything but the truth in an attempt to sell. This is why I go to and recommend Rick Schwartz, he knows his product and takes the time to listen to his customer.

Giannaaz

Dec 30, 2015

I had the best customer service, James and Ryan were both fast and friendly. I will recommend everyone I know looking for a car to this dealership. Best car buying experience with no pressure

trigger man

Dec 29, 2015

I was very pleased with everyone I interacted with at Ramsey Jeep. Jeffrey Waechter was very thorough and I would recommend him to anyone I know who is looking to buy.

JEEPMAN1

Dec 23, 2015

Called up RAMSEY Jeep, was in the market for a 2015 altitude and was lucky enough to get Ryan Torrie on the phone. He found me the jeep I wanted at the price range I was looking for. We did the whole process over the phone and via email. Once I got to the dealership after work, Ryan and Gil the finance manager made the pick up seamless! Seriously best experience I've ever had buying a car.

Papito420

Dec 23, 2015

Great experience ! Edwin Rojas was very helpfull and gave me great service . Definitely recommend! Cant wait to enjoy my new jeep ! Everything was much appreciated.

Tjabaly

Dec 19, 2015

My lease was over on Dec 16,2015 trying to call and get an appointment from Dec 5 ,2015 but no one care to help because there is only 1 person that does the lease return his name Rick chwurts left him 5 messages on his phone left him with the operater 3 messages he did not call or any one from the dealer called .Today is the 19 couldn't return the car , I had to talk to Chrysler capital bank to help me solve this Issue .Although my plan was to get another car from them now because of this bad CUSTOMER SERVICE I will never get any car or recommend any of my friends to do business with Ramsey Chrysler Jeep Dodge . VERY BAD CUSTOMER SERVICE be careful with them at the end of the car lease .

Billy 13

Dec 18, 2015

Great dealership great salespersonmade it very easy for me got me in the car I wanted and gave a great price was very happy with the deal and the sales person helping me out

spike

Dec 13, 2015

I bought a Jeep Lattitude there recently. I dealt with sales cosultant Greg Wilson. He didd a good job of explaining everthing and there was no pressure. I would recomend him and the dealership to anyone looking for a new vehicle.

DavidK

Dec 9, 2015

Ive dealt with various car dealerships over the years and I am yet to come out with such as overall incredible experience as I did today at Ramsey Chrysler Jeep. Ryan was professional, courteous and very informative every step of the way. What I really appreciated was that all discussions were straightforward and there were no surprises along the way. I look forward to coming back next time.David K

jhal

Dec 9, 2015

I was shopping for a new Jeep Wrangler Unlimited with man/trans. Not something you normally find on the lot. I went through AAA care buying and go t three quotes. Ramsey was the lowest price, and no surprise dealer add ons either. Jeff Waechter my sales consultant was very helpful, a good professional. Since what I wanted was no on the lot they placed a factory order and held the AAA price. Even the sales manger personable and professional, and was interested in getting me a good deal. What a relief compared to many dealers you dread to go to. I would recommend them to anyone looking to get a fair deal on a vehicle. Thumbs up to the management who are making car buying a pleasant experience.

kimcamp

Dec 8, 2015

Buying a car here was so easy and stress free! Could not have asked for better service and expertise from Travis Dacres! He made buying my new Jeep Grand Cherokee Altitude such an enjoyable experience! Thank you Travis!

Guitar Bob

Dec 8, 2015

We felt like we were dealing With professionals all the way. Jeff gave us what we wanted and the price was fair. I recommend Ramsey Chrysler and Jeff Waechter anytime.

Evelyn_bnll

Dec 7, 2015

I purchased a Jeep Cherokee Latitude a few weeks ago and I could go on and on about the positive, fun, professional experience I had! I feel very fortunate to have had Gregory Wilson as my sales consultant and Martin Pinedo as the sales manager. Gregory made sure I had a wonderful car buying (well leasing) experience. Ive never leased a car and he explained everything in a way I could understand. He is very knowledgeable, patient and kind. I never once felt pressured into making a decision and am truly overjoyed with my decision. I look forward to driving my Jeep everyday and am very pleased to have had Gregory W on my side. I highly recommend both of them if you need help making a purchasing decision. They will get you the right car at the right price.I will be sending all of my family and friends to this dynamic duo!

jakeslaw

Dec 1, 2015

Both my salesman, Edwin Rojas, and his manager, Mr. Pineda, were knowledgeable and helpful. Both handled this sale very professionally and were exceedingly cooperative. Mr. Rojas answered all my questions and facilitated the sale. Highly recommended.

pmartino9

Nov 30, 2015

I was helped by Greg Wilson who did an amazing job with treating me like one of his own family members. He was so helpful through out the whole process. I would defiantly recommend Greg and the dealership to everyone due to the magnificent treatment and respect they have for their customers.

raquellazo22

Nov 27, 2015

I was helped by Greg Wilson who did an amazing job with treating me (a customer) like family. He worked with my budget and i got an amazing car!! I would recommend him and the dealership to all my friends and family due to the magnificent treatment.

Justleased

Nov 25, 2015

I went to the Ramsey dealership and had a great experience. Jason Waite was my salesman and he walked me through everything step by step. Sales manager Martin Pinedo answered every question I had and both gentlemen were extremely professional.

impalaguy12

Nov 24, 2015

I recently bought a used vehicle from them, and the experience was a good one. I am not the easiest customer to deal with, as I ask a multitude of questions, and do as much research as I can before going in and interacting with a dealer. Michael Tolliver was very friendly, informative and a pleasure to interact with. He allowed me to drive the car thoroughly before making a decision, offered no pressure, and maintained a friendly smile from beginning to end. He even called my cell phone when I absentmindedly misplaced it. Gil in finance was much the same, friendly, informative, and easy going, which made the paperwork a breeze. Everything was explained in a no nonsense, clear and understandable way. When I'm ready to go back to a Jeep, I will remember the positive experience I had with Ramsey.

Retired PD

Nov 24, 2015

Kyle Fox was very professional and knowledgeable on all the cars I was interested in He helped me find the car that fit my needs. I bought a 2016 Chrysler 200 and I am very happy with it. I would recommend this dealership to my family and friends.

Jeep Renegade!

Nov 20, 2015

My family and I had bought several cars here and have been very happy. I just bought my first new jeep this past week which was a great experience with Kyle Fox. He was very professional and knowledgeable of all the jeeps. He didn't rush me into buying a jeep, he made sure I was buying something I loved as well as could afford. After testing driving and learning about every single jeep, I decide with the renegade! After a week at the dealership undecided on which jeep I wanted he continued to be very patient with my uncertainties on which jeep I wanted. Kyle and James were a pleasure to work with all week and made my experience buying my first jeep a great one!

RockinmyJeep

Nov 17, 2015

Had the best car buying experience with Tamera Petta and Mike Tolliver. Mike was very knowledgeable upfront and professional. Tamera Made us welcome and at home. Great team work! I'll definitely be back to Ramsey to buy a car. I love my JeepGrand Cherokee Altitude. Thanks again guys!

donnie21

Nov 16, 2015

Our Sales Consultant was Gregory Wilson. It was the best car buying experience I have had in a long time. Right from the word Hello he made us feel comfortable, He was friendly, courteous and professional. I would recommend any of my friends or family to buy a car from Gregory and Ramsey Jeep Dodge. No hassle just a great conversation and we walked out or I should say drove away in our new car. Thank you Greg for a great experience.

Steven Clegg

Nov 14, 2015

Gregory Wilson met me at the door and helped my wife and I pick out our next vehicle. He walked us through all of the features of the car BEFORE our test drive and made the paperwork painless. He got us the right car at the right price.I will be sure to ask for him the next time I am there!

birthdaygirl

Nov 5, 2015

Went to lease a car for my birthday. Kyle Fox had everything waiting when we got there. He was fully prepared and had the answers to all our questions. They are very pleasant and helpful. Would recommend Kyle to everyone!

Marianne

Oct 29, 2015

It was my first time in the market to purchase a car so i figured I would do my research and see what deals were being offered to me. When I walked in a consultant was on the phone and waved me down as it would just be a moment. Once off the phone the consultant started calling me pet names like love and sweatheart, this made me extremely uncomfortable and not to mention very unprofessional. We then proceeded to look at the car I was interested in... Except the consultant had no idea what model he was looking at. He did not offer me a test drive or even opened up one of the cars for me so i could look inside. When we got back to the desks he brought his manager over and proceeded to throw deals in my face. FAKE DEALS in my face to see if i would bite on one of them. I had made it very clear that i was not interested in making a deal that day, and they proceeded to ask me FIVE times after that if "we had a deal". I was getting so frustrated i said no for the last time and walked out. I felt as if i was walking dollar signs to the consultant and manager, not to mention i felt disrespected as a customer and person! They were trying to take advantage of the fact I was a young woman and it was my first time looking into cars. I would NEVER RECOMEND ANYONE to go to Ramsey Jeep. It was awful customer service, and terrible people working there. I dont know how they stay in business with that kind of customer service, it was waste of my time . DONT GO TO RAMSEY JEEP! HORRIBLE!

Horsewoman

Oct 28, 2015

I recently bought a new 2015 RAM 1500. Gregory listened carefully to what I needed to haul my horse trailer and searched for the right one. He didn't try to "upgrade" to features I didn't need, and was very knowledgeable about the trucks. At other dealers I felt they were not listening to my specific requests, and were talking down to a middle-aged woman buying a truck. Everyone I dealt with was friendly and helpful. I would definitely recommend the dealership and especially Gregory.

Darkshadow04

Oct 19, 2015

Gregory was my salesman and he was great! I had stopped into the dealership months prior to making my purchase just to get some information and figure out which trim of Jeep Wrangler was right for me. Gregory knows his stuff! Knowing I wasn't looking to purchase at the moment, he still spent time with me to help me make my decision. Gregory made me feel comfortable and I knew that when I was ready to purchase he would be my first phone call.I found in the dealer inventory the Wrangler packaged the way I wanted so I contacted Gregory and was able to make the deal over the phone. After work I picked up my Wrangler and absolutely love it!The dealership did not hassle me and gave me a fair price from the start, unlike some dealerships in the area that overpriced the Wrangler significantly. I truly believe I was given the best price possible and will not go to any other dealership after this total great experience. Thanks again Gregory!

Njrosenut

Sep 17, 2015

Jeff was helpful and attentive in selling the vehicle and Mark in finance was professional and personable at the same time. The negotiation for price was quick and fair. Very comfortable car buying experience.

Kfet

Sep 17, 2015

Bought my car here and conpletely regret it. I dont know if they treated us poorly because we were paying for our car in full (therefore their profit would be much less) or because my dads english wasnt the best. First i did not receive any complimentary oil changes which many dealerships give out now as a initiative or thank you for such a large purchase. Also my car was driven from another dealership when it is supposed to be towed to the ramsey dealership; as to not add miles to the vehicle. I received my brand new car with about 600 miles which is absurd. I know that is still considered brand new but the consideration taken by this dealership is minimal. The man who sold us the car was another story. After speaking to friends i realized buying a car should be a much more pleasant experience and that other jeep dealerships for instance the jersey city one, offers 3 free oil changes with your car purchase. Thats the least id like after dropping 25k on a new vehicle.

Min Oj

Sep 12, 2015

i walk in and they worked with me all the way,the whole team was amazing and i felt comfortable working with them..i would definitely recommend my friends.

Joey420

Sep 7, 2015

Went to two dealerships and returned to Ramsey.....much more professional, friendlier and accommodating. Would highly recommend salesman Gregory Wilson. Went above and beyond to get me what I wanted and took the time to explain everything about the car.JMc

#lovemyredrenegade

Sep 3, 2015

Words cannot describe how incredible my new Red Renegade Trailhawk is! I am ecstatic with my Jeep! Sturdy-fun-safe and sexy! Ramsey Chrysler Jeep Dodge went above and beyond to make sure my experience was top notch! Customer service is impeccable - above all! Working with Ryan, Tamera and the entire team has given me the confidence to recommend this dealership and remain a loyal Jeep owner!!

Frankd16

Sep 3, 2015

If you need a car, new or used, lease or buy, you have to go see Jason. Buying a car is one of the most stressful things to do but he made it really painless. He gave me many great options both new and certified preowned and never pushed one down my throat. At no point did I feel pressured to choose one over another or any at all. He found the perfect car for me and I couldn't be happier. Next time I need a new vehicle I without a doubt will purchase from Ramsey jeep and through Jason. All around great experience and great guy.

Fay Collazo

Sep 2, 2015

First of all I have to say they had the car my husband and I were looking for and the sales consultant Gregory Wilson treated us like family!!! He was so pleasant to deal with and made this buying experience wonderful!!! I would recommend this dealer because of Gregory Wilson!!! He is very honest and trust worthy and I will be sending him all my friends and family!!! My next purchase will be through him also!!! We love our new Dodge Charger Super B!!!

CJguy1

Aug 31, 2015

Everyone was great, starting with Tamera who called me after my e-mail inquiry, tDave in sales, and Jesse in F&I were great. I came in knowing exactly what terms I needed on a Ram which included getting out of my current GMC lease. There was no BS, these guys got it done big time and were professional every step of the way. Thanks also for understanding how it is difficult to get paperwork done with a two year old running around the showroom. Don't be intimidated because they are on the highway because their mentality is not the typical high pressure "highway dealer".

Thanks2Ramsey

Aug 21, 2015

Ryan T. was my salesman for a new Dodge. I used several online sites and visited 4 other dealerships in person prior to walking into Ramsey's showroom. Ryan and his sales manager John beat my best deal and delivered the make, model, trim & color as promised. They even worked with the overbooked service department to outfit a trailer hitch in time for my family's upcoming vacation. I'm not fond of buying new cars and several of the dealerships I visited were unabashedly rude and unscrupulous. The staff at Ramsey Chrysler, Jeep, Dodge were gentlemen throughout; so much so that I half expected the deal to fall through due to some "miscalculated" numbers or "in-transit" problems with the car I wanted. (I've had both happen in the past.) The numbers never changed and there were no surprise add-on's or overlooks. Three weeks post purchase, I am confident saying that Ryan and John held up their bargain honorably and negotiated professionally. You can't really ask for much more in a dealership, and I've personally found FAR less elsewhere.It has also been a pleasure dealing with their service department so far. Many thanks to Joan and her colleagues for getting our hitch on in time!

Uceeit

Aug 14, 2015

Salesman started off nice. While negotiating a deal, manager came over and said take your keys back, and have a nice day. I asked him what seems to be the problem, he responded I have customers that want to buy a car, unlike you wasting my time. He was nasty. Tone of voice was bad. my wife was with me, I asked him to not speak to me in a nasty tone. He continued. I walk out. Ramsey dodge manager.

RPS111

Aug 13, 2015

My wife and I have been all through the tri state area looking to purchase a used Grand Cherokee. Not only did Ramsey have the best prices but their sales team far exceeded the competition. Our sale person Ryan made the process quick and easy. They made us feel valued and we love our new jeep. Thank you Ryan and team.

Crazy8Muaythai

Aug 9, 2015

Seemless car buying experience. Friendly knowledgable staff. Excellent customer service. Would recommend this dealer to anyone looking for a new or used car. Easiest hassle free experience I've ever had.

shark233

Aug 7, 2015

Darryl RobinsonI had a Great Experiance at Ramsey Chrysler Jeep Dodge. I dealt with Ryan Torrie who was great. He was honest, patient and got me a great deal on a 2015 Dodge Ram. This was my second lease with Ramsey. The Exprience was terrific and i look foward to leasing with Ramsey in the near future.

CaraLee

Aug 4, 2015

Great Experiance at Ramsey Jeep. Dealt with Tamera in the internet department she was upfront and honest not to mention very quick in her response to my inquiry. When I got to the dealership I worked with Jason. Jason was a total gentleman. Very knowledgeable and liad back. Got a great deal and it was stress free! Would totally recommend this dealership to anyone looking for a Jeep.

CherylK1

Aug 3, 2015

Just leased a Jeep Renegade Trail hawk as a very first car from this dealership! After speaking with sales person Greg Wilson on the phone and liking his voice and energy so much I decided that I had to see it and Greg for myself and even took a friend for supportive advice.Greg was very straight forward, honest and clear about all the leasing details and terms. Marc the finance manager really, really worked with my "temporarily not so great credit" to get me the Jeep I really desired. They both were very pleasant, knowledgeable and personable. What's more is they really seemed to enjoy the customers and the sales work. I would recommend this dealership and especially the very impressive sales person Greg to every one because I truly had a great experience leasing my Jeep!

Karen123

Jul 28, 2015

This was my first time leasing a car and Gregory Wilson was just terrific. He was, first and most importantly, honest. And then, he managed to get me a great deal, that, financially, I was very happy with. And, so important to me, he found the car I wanted in red! Everyone that I interacted with was pleasant and helpful. It was pouring out and so Gregory brought the old and new car into the garage so I could get my things from my trade-in and be out of the rain. All in all a great experience.

Maid4wmh

Jul 27, 2015

I recently moved to Mahwah. I used to go to Paramus for all my Jeeps, until I brought my car to Ramsey for service last week. I didn't want to be bothered. I shoved 3 salesman away. Until a young man Mike approached me. He assured me that he just wanted to answer questions about vehicles I was peeking at. He definitely knew his stuff. Long story short. I walked in to get my Liberty services and ended up trading my vehicle in that had a year left on a lease and got into a Patriot. The price was too good to turn away! Some things are just destined. I'm glad to say I moved up here because Ramsey is the place to be! Thanks Mike!

Kapturek12

Jul 20, 2015

Saw a used 2013 Honda Accord Touring for sale and decided to take a cook. When we got there right away someone came to talk to us. My husband took a car for a test drive and really liked it. Sales persons name was Jeffrey it seamed he wanted to make a deal with us. There are some dealers that don't care making a deal with you, if they don'tget what they want they won't sell you the car.The only thing is that we waited very long to get the car but it was a holiday weekend and we did not make an appointment so that was little bit our fault.

Momsnewcar

Jul 15, 2015

I traded in my Ford Truck for a 2012 Jeep Liberty Sport. I just happened to pass by and thought let me just check and see what they have. Upon arrival I was greeted by Jeff. I told him exactly what I WAS and was NOT looking for. We met on Monday evening and I drove off with my new car Tuesday evening. He assisted me in every step of the process even coming in on his day off (Tuesday) so I could pick up my car. I had my 4 year old son along and he made sure he was entertained through the long process giving him crayons and water. The Manager Alex was also so HELPFUL he made sure I stayed in my budget and I was satisfied with everything. I would recommend anyone who is looking for HONESTY and INTEGRITY to stop by this dealership and see them. I am so pleased with my purchase.

Tim C.

Jul 7, 2015

Went to the dealership on a Saturday morning to purchase a new Ram 1500. The Salesman was hung over and not professional at all. I should have walked away right then and there but I ended up buying. The service department was the worst I ever dealt with. Please walk away.

Jeepstar 49

Jun 25, 2015

Today, June 25, I picked up new Cherokee Summit. I have been driving Cherokees for over 25 years and would drive nothing else as it handles well in all weather especially snow. All of my previous purchases and the new one were handled by Rick Schwartz. His performance gives auto salesman a very high bar to reach. It is a pleasure to deal with him each time. Likewise, today I dealt with Jesse Giordano for the paperwork and found him to be very professional to work with on the business end of the deal. Needless to say I have also dealt with the service department and have found their service advisors-Joan and others to be trustworthy and efficient. The ownership, through its employees, has created a dealership that they all can be proud of as they serve people searching for the best place to go and Ramsey is the place to go!! : o )Robert D.

NowDriveFord

Jun 1, 2015

poor service with attitude......multiple occasions. rarely can get a loaner car. lied about initial mileage on exec demo car. corp confirmed that they are trouble. avoid them....i wish i had

randyz

May 31, 2015

I wanted to compliment Tamera Petta the internet sales representative for yourdealership. After researching for a Jeep on the internet I was directed to your showroom.The dealership is beautiful and the staff was friendly and knowledgeable.I am pleased to say I was very satisfied with the total car buying process.

reeshamoun

May 29, 2015

Always the best experience at Ramsey auto group.Josh in service was great Prices are amazingQuick service as wellThe whole staff is amazing

D-Wow

May 28, 2015

I was overcharged for several items. First, they overcharged me for title/registration and would not refund the full amount. (Thanks to Master Card for ruling in my favor for the remainder.) They said they will dispute that with MC but the decision is final. Second, they overcharged me for sales tax and said I need to provide proof. Really? They have the contract, what I paid and the receipt for what they paid (on my behalf to the state). Why make this more difficult for a customer that bought a new truck? Third, they charged me for window etching that they never performed. When I explained this they insisted it was done and it was not until I went to another dealer to have it verified that they agreed to refund my money. Initially, the excuse was that it was very faint and I couldn't see it. Additionally, they charged me $299 for a Documentary Fee which was just like throwing cash out the window because they took so long that I was left unable to drive my vehicle for a week. Even though they assured me that the documents would arrive in time (we discussed this because I live in another state) and I called numerous times to check on the status, it took them four weeks to get me docs. (I probably could have gotten them in an hour at my local agency.) On the 9th day after I provided my insurance information, they said they wanted the paperwork in my name (I have a joint policy with my wife) and within a few short hours they received the revised information. Yet, their management keeps insisting it was delayed due to insurance information. The only delay was a few hours of the four weeks it took them. They took approximately three weeks, 6 days and 20 hours to process the docs and somehow my approx. 4 hour delay was the reason my vehicle was unusable for seven days. Management insists they did nothing wrong and "we don't return doc fees" (apparently even when they fail miserably at reviewing and filing your paperwork within a week, knowing that you have a 20 day out-of-state temp tag that cannot be renewed). Buy from somewhere else. The 10 minute drive will save you so much aggravation and money!

jah4420

May 23, 2015

I had the best experience at Ramsey Chrysler! My family purchased 2 other jeeps prior to me getting mine, at a different dealership in the area. I was ready to lease my Jeep Grand Cherokee from them until I got a ridiculous price! I then wanted to look around and ended up at Ramsey. Frank Gizzi was so helpful! I went in on a Tuesday for the first time, and ended up leaving a deposit that night! We picked up the car on Saturday and it was ready to go. Everyone at the dealership was so helpful. Mike Britt took care of all the paperwork and made the process very easy! We will now service all of our jeeps at the Ramsey dealership! Cant wait to go back!

LC

May 11, 2015

Everything went very smoothly. Trevor handled issues and got me the car I wanted. Wife was surprised on Mother's Day... new Cherokee in the garage. I'm a hero (today)...Thank you Trevor.

ozoner

Apr 11, 2015

Purchased a new Ram truck and they did not submit the paperwork in a timely manner. As a result I will not be able to drive the vehicle. They are trying to blame the Motor Vehicle Agency but I know they did not submit the paperwork for the first week or so after the sale because they asked to have the insurance card reissued (which was done within a few hours). If they submitted the paperwork within a few days I would be able to drive my vehicle after midnight tonight. Stay away from them or refuse the $200+ in fees to do the paperwork for you. The sales manager is a joke and just says that he will "let her know" when you complain about the delay in processing. There are so many other options out there. As far as a quality issue we had to have two things repaired immediately (at a different dealership because they didn't have time to look at it within a day). Apparently one issue was due to a missing fuse and the other was due to a loose fuse.

sazo723

Apr 2, 2015

the salesmen was very understanding of what i was looking for and willing to pay. After comparing prizes with another dealer i was able to get a better idea if what i should be paying for what. And always try to get the remote starter thrown in for free when u live in the northeast.

ctiongson

Apr 1, 2015

I bought my 2015 jeep wrangler at the end of February. I had been shopping around various dealerships for a couple weeks (not all Jeep), and spoke with many salesmen & different test drives. I wish that all these other salespersons would take a lesson from Mike Kurtz. He's not pushy at all, listened to my wants/needs and even took me on a test drive at 8:45 PM when they close at 9! Who does that? He did not treat me like some punk kid like other salespersons have.I had a few problems with the finicky financial aspects but, Mike helped iron them out for me. Hands down, I would recommend anyone interested in a Jeep, Chrysler, Dodge or Fiat to speak with Mike Kurtz.

jasb66

Mar 31, 2015

Mike was a great dealer. Got to me just in time before I was about to take another very bad deal. The finance options were very reaosnable and Jesse really put time and effort to give me a low APR. overall very happy with my first ever car buying experience.

toogood8p

Mar 30, 2015

Zero pressure sales...amazing trade in for my Jeep Wrangler Unlimited. Monty was very knowledgeable about the vehicles and options for all the models we looked at. He actually talked us out of a Grand Cherokee Limited and we purchased a 2015 Grand Cherokee Altitude with everything that we wanted. Very happy with their service and the buying experience. The Service Dept is also excellent and very helpful. Thank you

darwin1967

Mar 6, 2015

Bought a Jeep Grand Cherokee from this dealer in January 2015. Took a big chunk of my Saturday - arrived at 10am for a test drive, left at 3:30 pm in my new vehicle - but they got the job done. That's how I would chatargorize the experience, it was average, but they got the jobe done. Nothing offensive or unduly pressuring.I feel that I got a fair price, and they were respectful.

dkenny33

Dec 30, 2014

My first Jeep buying experience was above and beyond what I could have expected. I was ending my first lease with negative feelings about the process. Thanks to Frank's attentiveness and knowledge I ended up with the Jeep of my dreams.

socalhockey89

Dec 8, 2014

Talk about an amazing experience. I worked with Mike Kurtz to lease my new 2015 Jeep Cherokee and it was possibly the best experience I've had withing buying/leasing a car. Worked with him over the phone and via emails and he was able to track down the car I wanted and get the a price that beat all of the other dealerships that I had been trying to work with. I would recommend this dealership to anyone who is looking for a Chrysler, Dodge or Jeep. Older building and a little tricky to get to, but everything else was great. Thank you Mike!

David Mulvaney

Nov 22, 2014

Second vehicle purchased from here, third in the auto group. Absolute best experience and price around!! Straight forward and easy to work with. Don't waste your time going anywhere else.

adenho

Nov 15, 2014

The Overall experience was very good. There was no running around back and forth. I asked for the number to beat on the vehicle of my choice. They were able to beat and the deal was made in less than 1/2 an hour. Of course the paper work take their own course. but throughout that time the experience was very pleasant. I would strongly recommend visiting this dealership and specifically the sale lady Ms. Jennifer Attilio and her her associate Reagan.

jason25

Nov 12, 2014

I had a negative experience with Ramsey Dodge/Jeep several years ago, so I was very hesitant to visit them again. I went out of convenience due to the location. It turns out the dealership has cleaned up its act. I had a surreal car buying experience dealing with Michael Kurtz - he is not a pushy salesman in the least bit. We sat down, talked like gentlemen; I told him what kind of deal another dealership had offered me on a Durango Limited, and he worked with his managers to offer me a great price on a new Durango Citadel. His managers, and the finance department were also very helpful in coming to an agreement.I left my current vehicle there for service (two recalls) overnight , and the car was completed early the very next morning. So I am also impressed with their new and improved service department.I am very pleased with the vehicle, and could not be happier regarding the service I received from Michael Kurtz and Ramsey Dodge. I am not sure if management has changed there in the last few years, but this was an amazing car-buying experience.

JoeD29

Nov 1, 2014

Overall experience was very smooth and enjoyable. I went looking for a new Dodge Ram 1500 Big Horn pickup on Friday, talked to Steve Ippolito (salesman), on Monday and picked up my new truck on Thursday. The only delay was waiting for my bank for the balance on my old truck loan for the trade in. I would recommend this dealership, and my salesman, to anyone looking to purchase or lease a new vehicle.

scrappy992

Oct 21, 2014

I purchased a used Chrysler Town & Country from there just over 2 years ago. Me and my wife were told that they have loaner cars, which was an attractive feature, so we purchased it that day. Well, I drove to work, it rained that night, and when I get in to go home, I find out the interior is soaking wet, and then the check engine light goes on!! I brought it to the dealership that Monday, and Service nonchalantly said, yeah, the rails need to be cleaned out. No apologies, or anything for the inconvenience. The check engine light, they said they just started it about 30 times and then it went off. Really?? Wasting my starter and not actually fixing this issue? I still have this same problem 2+ years later! A week and a half later, I brought it back due to vibrating brakes, car pulling to the right and change engine oil light came on. Service then told me that most roads aren't actually flat, so it may pull one way or another. Again, REALLY? I've been driving for over 20 years, I think I know when the alignment is off! They supposedly changed the oil, and adjusted the brakes, only to find out at my regular oil change place, which I've been going to for 20+ years, on the next scheduled oil change 3k later, told me the oil was really black!! I brought it back to the dealership for more brake issues and the black oil, and told them there was no way they changed the oil when they said they supposedly did and whatever they did last time to fix the brakes, did not work either as it was still vibrating. The service rep's response was, that some vehicles need oil changes more frequently. Seriously?? I've change oil on thousands of cars, and not one I've ever taken care of, did it have to be done more frequently than 3k miles. Manufacturers recommendations are generally 7,500 miles, but generally everyone changes it every 3k obviously. This, with only putting on 3,500 miles on the car!! When I asked about getting a loaner car until they fixed the issues, they told me it would be 2 weeks before one was available! Once again, REALLY?? Altogether, I brought the car there 4 times to fix things on a Pre-Certified car, and they only documented 1 previous time that I was there. Think they were trying to get around the Lemon Law? All in all, the salesman was awful, service department was awful, service management were awful. I will never go back to that place again. I have since found another dealership that is complete opposite of Ramsey, which is in Rockland county on route 304. Service is great, they are attentive, pencil you in on last second repairs when they can, and extremely courteous.

Vincent Caruso

Oct 18, 2014

I came to this dealership specifically for a used car for my son that was listed online. We made the deal with Jennifer and she was exceptionally accommodating to our concerns and making the deal work within our budget. She was professional and courteous to us throughout the process. I would highly recommend this dealership and work with Jennifer for your next new or used vehicle.

mateusz.siwiela

Oct 10, 2014

I HAD MY TRUCK FOR SERVICE AT THAT PLACE. MY CAR HAD TO STAY THERE FOR COUPLE DAYS. WHEN I PICKED UP MY TRUCK ON MONDAY COUPLE OF MY CONTRACTING TOOLS WAS GONE. THE ANSWER FORM THE MANAGER WAS THAT THEY DON'T HAVE CAMERAS AND IT IS NOT THEIR PROBLEM. THEY HAVE THIEF'S WORKING THERE I WOULD STAY AWAY FROM THEIR SHOP THEEEEEEEEEEEEEEEFFFFFFFFFFFFFFFFFSSSSS

kdb302

Oct 6, 2014

jennifer and the finance dept were great to work with. they tried to get me out the door and into my new truck as fast as possible. i bought a 2013 ram 1500. i would go back to them if i ever buy another truck or car.

reeshamoun

Oct 5, 2014

Truly one of the best experiences ever. Trevor was very professional and knowledgeable. He made our buying experience one of the easiest ever. as well as our decision to pick the vehicle that we exactly wanted. management as well as the owner were even involved. thank you Michael and thank you Todd. even when we went into the finance department it was easy and fast. "Thank you Mr. Jay Yarber"... this is a no pressure dealership, unlike others that we have been to in the past. thanks you Ramsey Chrysler dodge jeep, we highly recommend going there. you will be happy... trust us. we will never, ever go anywhere else. YOU GUYS ARE THE BEST! :-) :-)

Steven Clegg

Oct 4, 2014

I have over 35 years in sales and the way I was treated at Ramsey Jeep is the way I treated my customers. Gregory Wilson met and exceeded my expectations on his ability to meet my needs and budget by putting us in a 2015 Jeep Sport Unlimited. I will be back when my next lease expires to get a Town & Country from Ramsey Auto Group.

drboobattz

Sep 25, 2014

RAMSEY CHRYSLER JEEP IS AN EXCELLENT DEALERSHIP WITH EXCEPTIONAL STAFF MEMBERS MY SALESMAN FRANK CARBONE IS A 5 STAR SALESMAN VERY COURTEIOUS AND UP FRONT WITH ALL ASPECTS OF MY JEEP PURCHASE HE IS A BIG PLUS FOR THIS DEALERSHIP

Rex5

Aug 29, 2014

I recently purchased a Jeep Cherokee and was very impressed with both the sales and processing of my transaction. Trevor Brennan is a good salesman who worked with me to find the best deal. The ease of completing the paperwork (including a 0.9% financing) was outstanding.

John888

Aug 29, 2014

I recently purchased a Chrysler 300 from this dealership and the overall experience was excellent. From the moment we arrived through the final paperwork, everyone was extremely friendly and professional and I got a great deal on top of it! My salesperson, Trevor was terrific to work with and the business manager, Jesse made the paperwork a breeze! They both receive my highest recommendation!

PamelaT

Aug 24, 2014

I had a very positive experience with both Steve Ippolito in sales and Jesse Giordano in the business office. They are friendly, professional and very helpful in getting the finances worked out. I would give them both an A+ if I was a teacher!

NicoleMC

Aug 20, 2014

I went to Ramsey Jeep because of the great Google reviews I found online after wasting days dealing with other dealerships that flat out lied and wasted my time. I met Frank and explained to him the experience I had to date and he promised me that working with him would be painless. He asked me what I was looking for, gave me honest answers about what I could afford in the monthly price range that I wanted to stay at, and didn't waste my time with proposals that were outside of the numbers I asked him to work with. I left with an awesome deal, a Jeep I love and an experience I would and have recommended to anyone I know. I highly recommend purchasing at Ramsey Jeep and working with Frank Carbone!

schumachers

Jul 6, 2014

I recently was looking to purchase a pre-owned vehicle. The first day I visited the dealership, salesman Frank Carbone was extremely friendly, accommodating, and helpful with showing me what kind of cars they had available which covered my wants and price range. Eventually, I found a car that just got dropped off at the dealership- it wasn't even detailed yet and still had to go through their service check. I told them to please call me when the car was priced and ready to be seen again. Frank followed up a few days later and I went to test drive the car. I then told them that I wished to purchase the car. We set up a deal during which Frank had to continuously go back and forth from his managers to us since it seemed like the managers were just sitting around doing nothing. After handing Frank our credit card to put down a deposit, Frank came back and said that since we couldn't pick up the car until the following week that the deal was off and if the car was still there we could come back and purchase it. Being totally blind sided, we asked why. We were told that because it was the end of the month and the boss wanted to make bonuses on the sales, that we had to pick it up earlier than discussed. After being told such a thing, I demanded to have money taken off of my final price since now they admitted to making a profit off of my sale. They said no. We then had to physically get up to talk to the manager since he didn't bother on coming over and discussing things with us. After a few words, we decided that it wasn't worth our time or money to be treated with such disrespect. Other than our sales man, Frank, the rest of the team was extremely unprofessional, unaccommodating, and rude. I will not return to this dealership for any reason in the future, near or far.

pgers22

Jul 2, 2014

Recently went shopping for a 2014 Ram 1500 sport. Had a specific color combo that only this place seemed to have in stock. Went to check out the truck and ran into Gregory Wilson there. From the minute I spoke to him he was honest, up front, and did not try to over sell the vehicle. After the test drive the deal was done. Very respectful and made you feel at home. Highly recommend him and his staff for a new vehicle.

Astanners

Jul 1, 2014

Frank was great, we ran into a few snags but he made sure I was happy in the end. Frank absolutely made my buying experience pleasant and I would recommend him to all.

pktwarrior

Jun 28, 2014

First a little background... My wife and I had been to another local Dodge/Chrysler dealership and were less than pleased with the experience. After doing some research, we tried Ramsey Dodge/Chrysler and may have found the best dealership in the area. We were immediately greeted at the entrance and directed to sit with Cody our salesman. We explained to Cody that we were interested in either a Grand Caravan or a Town and Country based upon price. He showed us both vehicles and brought us back to work out the numbers. When he asked what kind of payment we were looking for, I directed the conversation back to the price of the vehicle. Cody was very astute and continued the rest of the deal based upon the price of the vehicle rather than the monthly payment. After showing us some figures with his Manager, Jim Turner, we come to an agreement on a Town and Country. This was the best sales experience I have ever had in a dealership. Jim even went down in price to make sure the deal happened. There were no gimmicks or hidden costs. I simply paid my first payment and drove off in a brand new car.

Jeep stress

Jun 17, 2014

Dealership is Awful!!! From management to service team. You will definitely get a better price elsewhere. The service team couldn't get the job done ..

Kamcbain13

May 24, 2014

Working with James was great ! He catered to our needs (having a newborn baby with us - made the experience as fast as possible ) and worked within our budget to find the right deal for us . I would recommend working with him to other customers ! He told us everything we needed to know but got to the point without being sales pitchy . It was overall a great experience , the best both my husband and I have had . And of course we love our new grand Cherokee !

JeepJeep111

Apr 30, 2014

I had a great experience at Ramsey Jeep... my salesperson was Frank Carbone and he was EXCELLENT. Being a single women with not much experience with buying cars, he was so helpful in showing me the different models and finally explaining the new car I purchased. Would go back to him again and I highly recommend him to be your salesperson!

Jeep2469

Apr 12, 2014

I normally hate buying a new vehicle because I dread dealing with pushy salespeople and my experience has always been the sameup until now. This time around was completely different. I first went into Ramsey without my husband just to look around. I met with James Turner and instantly felt at ease. No pushy sales antics, just a real genuine experience with a real genuine guy. I was so impressed with how he didnt pressure me into anything that I brought my husband back to Ramsey two days later to meet Mr. Turner and in less than 3 hours, we traded in one vehicle and left with two new vehicles. Mr. Turner went above and beyond to answer all of our questions (and there were a lot). I cannot say enough about what a refreshing experience I had at Ramsey. Also a big thanks to Jesse in finance for taking care of all of our needs so quickly. I never thought we would be leaving the lot with two new cars that evening. You two truly surprised us with your friendliness and efficiency. If you are looking to deal with real people, I would highly recommend Ramsey. Thanks guys for everything!

Jjsak

Mar 31, 2014

Frank was the best!! He was kind, informative and patient. Went out of his way to make sure everything was done. I would highly recommend Frank Carbone to anyone and already have!!

anejo1

Mar 23, 2014

Brought my Wrangler in for a no heat issue---Was a warranty issue,but I was handled like family....They made me feel so comfortable that I did not worry about a thing...Have been there for minor service and this was the first big repair that was being performed,and it has handled so professionally.I have been to other dealerships before and even bought this Jeep at another dealership,but have not been treated this nice at a dealership in a long time.

mocha1076

Mar 23, 2014

Brought my Grand Cherokke in for service at dealership in Paramus and I was RIPPED OFF....Ramsey Chrysler Jeep was sooooo good,I will not go anywhere but to them for service.

jrtathome

Mar 10, 2014

This is an amazing group. Dave Buchanan was extremely helpful in finding me the right car for the right price. I highly recommend this dealership!!!!

frustrated222

Feb 12, 2014

Brought my car here for service. They took 5 days to diagnose it. Out of the 5 days, they called me twice, I called them 4 times for updates and all they could tell me was that they were busy. I wonder why they asked me to bring my car in, if they were busy. They never offered me a loaner, and when I asked, they said they had non. I can never recommend this company to anyone, will never buy a car here either. They lost a very loyal customer.

moshecohen

Jan 22, 2014

Wow! If you want a no hassle no pressure leasing or buying experience i recommend this dealership! James Turner was an a amazing sales person! I felt no pressure at all and he gave me the deal i asked for without any haggling! I have leased and purchased multiple cars in the past and i would say it was never such a pressure free pleasant easygoing experience! if you looking for a great deal with a great sales guy ask for James Turner

MJB21

Jan 20, 2014

Went in looking for the specific vehicle. Got what I wanted for the price I wanted. We worked with Kevin who did a great job for his first sale he was very personable and easy to work with !! At the final step we worked with Jay who also did an amazing job!

caccnj

Jan 10, 2014

I had an amazing sales person! The dealership itself left a bad taste in my mouth as I was offered a deal they could not comply with. If you purchase from this dealership make sure you have every thing you need and want before signing contract. If they offer leather seats please know that these are leather slip covers and not actual factory installed leather seats. Purchased Lattitude with an offering of leather seats (as Lattitudes only come with cloth seats) in November 2013 and now it is January 10th and I am still dealing with this issue and waiting for a replacement vehicle with leather seats. Jeep Ramsey Sucks!

Siglehar

Jan 2, 2014

We just bought a FIAT!!! Shamarie Moses was extremely helpful friendly informative and made the experience the best I have had buying a car. We test drove during a dark snowy December day..Shamarie was totally game. There were lots of options on site to choose from. Overall it was an excellent experience and I would recommend this dealership especially Shamarie Moses for an enjoyable experience.

Sabrina1982

Dec 1, 2013

3rd car in a row I bought from James Turner. Always the best. Would highly recommend. Not pushy. Moves fast. See James at Ramsey you will be happy.

tpodest

Jul 30, 2013

Great Experience , Great Service Bay , Rob Henry runs a great service department . Will work with you !!!! Fixed my issues very quickly - Jim Conway also helped me look unto a trade in

Kdell

Jul 29, 2013

Overall experience was very good, I wasn't to pleased that they had my 2011 ram 1500 for two weeks but they needed to order parts that were not in stock, that's when Jim ryerson stepped up and kept me well informed, he was true to his word when he said he was going to call on a specific day and time to keep me updated on my situation, that was much appreciated.

yonchnj

Jul 24, 2013

I bought my 2011 Jeep Grand Cherokee Overland from Ramsey Jeep and they gave me a few freebie oil changes. I had told myself that I wouldn't deal with dealership service departments because they are notorious for terrible service and overcharging but I wasn't going to let free oil changes go to waste. When it was time for an oil change, I went to Ramsey Jeep Service and that is when I met Jim Ryerson. He was very courtesy and patient with me because this is was my first new car and I wanted to make sure I did everything right. He explained to me all the future services that I would need and gave me tips from his years being within the business. It has been 2 years since that day and I still go back to Ramsey Jeep Service just because of Jim Ryerson. There has not been even one time where I have left feeling like I have been doped or not in the best of hands. He even helped me on numerous occasions when I would have a question and would call him. One occasion in particular that I will never forget was when my ignition module froze and left my car immobilized in a Popeyes parking lot. He helped me call Jeep Tow Help Line and was able to coordinate with the closest Jeep dealership (unfortunately, Jeep will only tow it to the closest dealership) to get my car fixed right away instead of having to wait. Jim has also helped me lower the costs of the big service by letting me know of different specials they have as well as different various discounts they have such as student discount, etc. Overall, I never would of imagined I would keep going back to a dealership service center but because of Jim, I can't seem myself going to anybody else.

dibaby

Jul 20, 2013

Have been a long time Chrysler customer and Jim has worked with me over 20 years first in Wyckoff and now in Ramsey. He has been very helpful when I have needed a loaner and gone out of his way to get one for me whenever possible. He has also worked with me when the car needed extended service, helping me spread the work out over a short period of time so the cost would not have hit me as hard. When my Sebring started to give me major headaches, he assisted in getting me a good price on a new 200 convertible to replace my Sebring convertible. He is really the reason I went to Ramsey Chrysler rather than another Chrysler dealer. I trust him with my car completely knowing he will do his best for me. My new 200 convertible will be in goods hands, as I intend to continue going back to Ramsey and Jim for service.

kmales

Jul 11, 2013

Very unhelpful when trying to get my 3 year old jeep fixed. Air conditioner broke twice since I bought it, and they were going to charge me $110 just to look at it. Very unhappy!!!!

wjones239

Jul 11, 2013

The staff was friendly and courteous. They went through all the details on Jeep features as well as lease costs.Greg Wilson was particularly helpful and easy to deal with. Manager Bob was also helpful.

drjill

Jul 3, 2013

Bill Mills helped me get what I wanted and needed in a Jeep Patriot. He was patient and answered all my questions. He was also open to making a deal, and helped get my payment closer to what I could afford. It was a pleasure to work with him.

JoeDub05

Mar 12, 2013

This place is comically bad. They're sloppy, unprofessional and just plain ol' dopey. My first Grand Cherokee blew a cylinder head after a year and the General Manager, Rick, explained the cause of my issue as "you drive too much". I brought my second GC there last week because the check engine light was on and the engine was racing. The took over a day to look at it before resetting the codes and telling me it was fine. I drove 3 miles and the same thing happened. It was obvious by the odometer and the snow on the car's roof that they barely looked at the car in the garage. I get too annoyed thinking about the ineptitude at this place so I'll cut this review short.

jerseyharleybiker

Jan 12, 2013

With a pending repair bill & escalted repairs mounting, I was in the market for a new vehicle. Ryan Torrie made me a deal, got me my vehicle in the color I wanted, cleared my impending service bill, and had me back on the road in a few days. A fellow with a good personality & understanding of the customers needs. I wholeheartedly recommend Ramsey Chrysler Jeep to anyone in the market for a vehicle.

Barbarito

Dec 6, 2012

My vehicle was a total loss due to a tree crushing the Jeep Wrangler during Hurricane Sandy. Originally went to Route 46 Jeep Dealer, what a terrible experience. Then we went to Chrysler, Jeep, Dodge of Ramsey, NJ. What a refreshing experience. A salesman approach my husband and I right away, his name is Walter Brown. We made a deal within 40 minutes. Walter Brown went out of his way to find the vehicle we wanted the Jeep Wrangler Unlimited Sport in the Billet color. He even drove down to Port Newark to get the vehicle personally to pick it up. He went over and beyond. Please give him recognition, he greatly deserves it. I would highly recommend this dealership to anyone what a wonderful experience. Thank you. Stacey and Louis Barbarito

tonys426

Oct 15, 2012

brought my 2001 jeep in to find out why the check engine light was on. i had installed a rebuilt motor, the engine was running perfectly but the light kept coming on. the diagnosis was that the engine was out of time. i authorized further diagnosis and was told the engine was 180degrees out of time and the serpentine belt tensioner was broken in two. a broken tensioner would be noisy and the battery light would have been on since the belt was not tight...there was no noise or battery light. in order to check the timing i was advised the belt tensioner had to be removed. i had to have the tensioner replaced or tow the vehicle away.when i examined to "broken" part there was pry marks next to the freshly broken part of the bracket. i did not believe the engine would run 180degrees out of time so i took it to another dealer who replaced the crankshaft position sensor which corrected the problem. i will never visit ramsey jeep again, will advise everyone i know to keep away at any cost. their carelessness and lack of diagnostic ability caused me un-necessary expense and frustration. DO NOT BRING YOUR VEHICLE HERE FOR SERVICE UNLESS YOU WANT TO BE RIPPED OFF.

jason25

Apr 8, 2012

First, of all - I did not purchase a car here. MY experience with this dealership comes from shopping for a new car there and having a vehicle serviced there. First, and foremost - their prices are insanely high. I guess because they are located in an affluent area they can try to get people to spend a lot more money than they should...I was quoted on several occasions lease payments for a Jeep Grand Cherokee that were atleast $85 more per month than other dealerships quoted me...Leaving out the details, I was quoted a lease payment of $585 per month on a car that I ended up leasing the very next day for $500 per month at a dealership in NY. Ramsey didn't even seem to want to make a deal, so I walked out. I just feel bad thinking about all the people that go in there and spend thousands more than they should - its disturbing. Second, their service is horrible. I had a Dodge Charger serviced there because the fuel gauge would not read above half a tank, regardless how much fuel was actually in the tank. They had my car for two days - they told me they replaced the sending unit on the fuel tank, and did all this other labor....Well, when I picked the car up and filled the tank, the gas gauge still did not go above half! SO i ended up going to another dealership for the proper repair. You would think they would have double checked to make sure they fixed the problem - especially with a fuel issue! I had visited this dealer previously for tire repair issues, and those experiences were poor as well - nothing to really comment on, other than it took forever, the customer service isn't very friendly, and they could never find my work ticket when i went to pick the car up.If you're shopping for a new car in North Jersey - do not go to Ramsey Jeep. They prey on people who don't do their research and even try to rob the people that do...

TommyTaylor

Mar 20, 2012

I live in NY and leased a Nissan from Ramsey Auto Group about 18 months ago. I was so impressed with their knowledgeable sales staff and service that I looked to do business with them again a few days ago when leasing a new 2012 Jeep Grand Cherokee Limited. I had the pleasure of dealing with one of their long time employees, Stephen Ippolito. He was very straight forward, had excellent knowledge of the product and called back when he said he would. Even though Stephen was a 40 minute drive, $11 more per month and my locate dealer was around the corner from my house, I opted to lease from Stephen. My local salesperson had very little product knowledge, guessed at answering my questions, gave wrong answers and seemed more into sizing me up than serving me as a customer. Stephen was professional, I completed everything over the phone and through email. The Jeep was ready when I got to the dealership and my wife even commented on how pleasant the Business Manager was. Overall a 5 star transaction! I will definitely refer many of my friends and family members to Stephen.

fpf0513

Mar 19, 2012

This dealership is sloppy all around. For starters you can't reach them via phone. I've called several people on a Monday afternoon and NO ONE answers the phone. AND there is no voicemail. The service department seems good but the sales folks are very weak.

brooklyn_123

Feb 16, 2012

I brought my car in for service and the service advisor that helped me (Jim Ryerson) was extremely helpful and pleasant. I will go back for service. Thank you.

rtt_98ht

Dec 22, 2011

Service department was terrible. Car was there for 19 days. 4 different times to fix the same problem. Dealer then tried to charge for all their errors, luckily Dodge national customer service stepped in an paid for it all. We will not set foot in this dealership ever again for service or sales. Avoid this place.

ronnie835

Nov 18, 2011

i bought a 2012 wrangler unlimited/sahara. have found dealership extremly helpful and pleasant. they went out of their way to find me what i wanted fr. another dealer. the windshield had a defect in it and it was replaced without question. also i found rick and james very patient and informative when i returned with questions re: features and their use. only complaint is that i would have liked more for my trade-in. james had many different people look at my trade-in trying to get me more. unfortunitely it was not possible to get more.

njdriver18

Oct 28, 2011

My family has been getting their vehicles serviced there for years. If sales was as good as service, then maybe I would have bought my car from them. I will continue my relationship through service until they let me down.

rkmuser

Oct 19, 2011

I went to Ramsey Jeep because I live near the dealership and had purchased from them in the past. I could not have had a better experience. I had spent over an hour in another Jeep dealship only to have the manager walk away from the deal we were working on over $10 per month on a 2011 Grand Cherokee. I left that other dealership and came to Ramsey. I should have saved myself the time and come to Ramsey first. Not only was Ramsey Jeep professional and coureous, but they not only beat the price of the other dealership by $5 a month, but they did it on a 2012 Jeep instead of a 2011!! I have already recommended them to Family members.

ralphuzzi

Aug 9, 2011

Our latest purchase (last week) is the 4th from Ramsey Jeep and its personnel continue to more than satisfy our needs. It is without question the finest and friendliest dealership I have ever dealt with: would we have bought 4 vehicles from them were it not? Kudos to the entire staff and management, but especially to Mike in Finance and young Ryan who are simply superb people; they make me and my wife feel special and at home each time we visit. Both are extremely knowledgeable, helpful, and intent upon satisfying me and my family - I must add quite respectful as well. I've seen them interacting with other customers and they demonstrate those same qualitities no matter who walks thru the door. Also, they work very diligently to ensure we obtain what we want with the optimal of financing/payment arrangements. The entire dealership staff, both sales and service, deserves commendation for amiableness, courtesy, abilities, meeting commitments, and follow-up after each visit. Plainly said, we are very happy to have Ramsey Jeep and its people nearby to help, serve, and satisfy. Moreover, I'm proud to deal with and buy from an American car manufacturer, especially one with great personnel. Sincerely,Ralph Uzzi

frenchyo8

Aug 9, 2011

We went to this dealer to buy a new Fiat 500 and ended up not only loving the car, but also the deal and the experience! We have dealt with other dealers in the past, but even though we had good and bad experiences, we always left with a feeling of having been taken advantage of. Not so at this dealer, Michael is open, honest, and personable! The experience is one I will not soon forget and will recommend it to everyone we know!

gseymour

Aug 8, 2011

Don't expect any special service from sales and certaily no special rate from the Service dept after dropping $28,000 on a new vehicle. You get excatly what the internet will tell you the deals are. Be very careful adding extras such as towing hitch. For instance when quoted a price ($637)ensure it includes all the components other wise you will be in for a big surprise when you are charged $226 labor for a 1 hour installation and job and find you still need to buy additional components ($100)before actully being able tow anything. Very disappointing.

p38spl

Aug 4, 2011

Bought out a lease, they didn't seem to want to help me. Made an appointment and waited over a hour to sign about 4 papers. All the while I waited the salesman ate Chinese food and never told me what the holdup was about. Very rude operation, even the receptionist took a while to look up from her texting to help direct me. With all the competition in that area I'm surprised they are still in business

larryr20

Mar 13, 2011

This was the easiest and most satisfying buying experience I have ever had buying a car!! I highly recommend Ramsey Jeep. I had originally stopped in to look at a 2011 Jeep Grand Cherokee Limited and was helped by Vick who was very polite and spent as much time as I needed with me. I later sent in a request through the internet and James Turner, the internet manager contacted me. He answered all of my many answers and when it came to buying the car, it was a very comfortable experience with low pressure! Even when I talked to the Finance Manager, he was very friendly and clear with my purchase options. I was in and out in no time and James was very thorough explaining everything in the Jeep. Very satisfied with this dealership!

former ramsey jeep customer

Mar 7, 2011

Instead of trying to find the vehicle I wanted, they wasted my time trying to convince me to take something else. Another dealer nearby found the exact vehicle I wanted, at a monthly lease rate $67 a month LESS than these guys were offering on a Jeep I didn't even want! Horrible customer service. Zero follow-up. Curt receptionist. The dealership itself looks like it's ready to go out of business any day. Everytime I've gone in there (at least 4 times), it's just a bunch of guys standing around at the front desk eating popcorn, cake, or some other daily treat. Not much else going on.

kdsiggy

Mar 1, 2011

3rd Chrysler, first with this dealership. very easy transaction. Salesman James Turner was great to deal with. A little too much back and forth with the amount for my trade, the first offer was pretty low, but they did finally come through with a decent enough offer to get me to buy the only 200 available at this or any surrounding dealership. Love my 200!

hmcgoldrick1009

Jan 30, 2011

We purchased a Jeep Compass from this dealership in October 2009. After being sold a Jeep that they did not have a title for, they took it back and "replaced" it with a 4WD Jeep Compass with twice the miles on it. Since then, we have had nothing but problems. We got that car in January (by the time they finally straightened everything out). At the end of June we had to have the control arms replaced, which is covered under warranty, but we were unable to have done under said warranty because 1) the service department falsely listed that the part was damaged by a pot hole (as we, the customers complained - which was not the case), and 2) because Mike (in finance) just switched the extended warranty from the first Jeep to this on - which we've recently learned, from Chrysler, cannot be done. So, for over a year we have been paying or a warranty that we do not have. At this time, it was also requested that an alignment be performed, but the service guys did not do it and I had to return to have it redone. Recently, we have being trying to get everything squared away and have been playing phone tag for THREE WEEKS with people at Jeep in Ramsey who do not return phone calls, making it very difficult to fix. This car that was once our dream car has become a real nightmare, with nothing but problems. I highly suggest that if you are looking for a Jeep you shop elsewhere and that you do not bring your car to Ramsey to be serviced either.

PaulLadd

Jun 21, 2010

I purchased a certified 2009 Chrysler 300 elsewhere 3 months ago, but required an andjustment to the driver's seat panel which came loose. Ramsey Chrysler is close to my place of work. I pulled in to their service area on a Friday afternoon. Jim inspected the repair which required the installation of a replacement RET Bracket, and told me to bring the car back Monday morning, and that as the car had less than 36,000 miles the repair would be under warranty. The car was repaired and ready by lunch time. Jim offered to have someone drive me to my workplace, but an associate picked me up. I was treated very nicley, and will happily go back to Ramsey Chrysler for service in the future.

dpalsa

Feb 5, 2010

We went to Ramsey Chrysler Jeep Dodge because our lease was ending on our 2007 Jeep Cherokee Laredo. The experience was wonderful from the time we walked through the door until the time we drove away in our new 2010 Jeep Liberty. Frank Sinopoli was our salesman and he was fantastic. He really took the time to explain to us all of our options. He was extremely patient and spent a lot of time with us. In our option he went above and beyond. We would highly recommend Ramsey Chrysler Jeep and Dodge to our family, friends and to anyone who is looking for a superb dealership.

renko342

Jan 30, 2010

A great experience at this dealer. We already knew this dealer as we were bringing our Gran Caravan for service for more than a year now. Our lease for our current car getting close to the end, we wanted to get a new one. We had made some research on the net and had come with a perfect model of A Journey, with the options we wanted. We gave our "wish list" to Frank Sinopoly and really he took our wishes very seriously and showed us a great professionalism. He came with a good pricing of this model. He finally told us that he had a model even better equiped than the one we wanted and for really a few $$ more, this Journey could be available in the same afternoon. we got the car after 3 hours. His support and explanations were great and I must say this was my best experience for buying a car. Five Stars to this dealer and Frank Sinopoli is really a wonderful and very professional Sales Manager. We will certainly recommend this dealer in the future.

dtopken

Jan 24, 2010

Ignored my request to check for trans problem and insisted on selling me new brakes and rotors all around. Called me a "jerk-off".I later explained to service Manager Rob Hoyt the same thing I had explained to Steve when I brought the car in:" The car rolls away when left parked on an incline in gear Rob said "Sounds like an issue with the clutch or transmission". He also stated that he took this manager job just months ago and acknowledged that the Service Dept has issues that he needs to work on.After Steve tried to rob me by selling me unneeded brakes & rotors and called me a jerk-ff in the process it got ugly.Even though the manager seems like a stand up guy, I won't be back.

MissO1234

Jul 23, 2009

I just picked up my new 2009 Jeep Grand Cherokee Laredo yesterday, and I only have extremely positive things to say about my experience at Ramsey Chrysler Jeep Dodge. My salesman, Frank Sinopoli, went above and beyond to get me the car that I wanted. Before we ended up at Ramsey CJD, we did attempt to lease through another Jeep dealership that is closer to my home. The offers that we were presented with were just ridiculous! - almost $600 a month with several thousand dollars down is NOT an option for a private school teacher with a limited budget! Mr. Sinopoli worked really hard to find me the perfect Jeep. From the moment we walked into the dealership, Mr. Sinopoli was welcoming and friendly. Most importantly, he was honest and straight forward. At the end of my transaction, I was presented with a car that was clean and was everything that I had hoped for. Based on my experiences at the other dealerships, I was convinced that the Jeep brand had become out of my price range. (I have owned 3 Jeep Cherokees to this point.) Thanks to Mr. Sinopoli and Ramsey CJD, I have a beautiful new Jeep sitting in my driveway!

tcoz333

Jun 13, 2009

Used car displayed a warranty 100% 30 days. Confirmed twice withe salesman larkin that it would be honored when the car was presented to service to arrange necessary repairs were redirected to Larkin for warranty confirmation, which he denied twice. Called Mike, supposedly his sales manager, was told he would get back to me after checking into it. Never called back I followed up one more time was again ducked.We are now in the proces of filing complaints with BBB Dept of consumer affairs and anyone else I can find. These are bait and switch crooks unwilling to police, never mind discuss the behavior of their salesman.

Jomico

Jun 6, 2009

Let me start out by saying that in my 32 years of driving I have never owned anything other than a Dodge/Chrysler/Plymouth vehicle. I started coming to Ramsey Chrysler Jeep approximately a year and a half ago when Bergen County Dodge closed down. The service department is awesome, They get you in and out when they say they will, and if they need the car for the day, they always provide me with a loaner. So when it came time to purchase a new vehicle, the sales manager told me that he would make me feel as comfortable in sales as I do in service. He was right on the mark. It was the smoothest negotiation and transaction that I have ever experienced from start to finish. Anthony Capitti the salesman took great care of me from when I walked in, and followed up with phone calls to see how I liked the car after I left. On the day I picked up my car June 2, 2009 Jack Della Fave guided me to make sure everything went smooth. I will have no problem recommending Ramsey Chrysler Jeep to anyone for sales or service, A truly class A (5 star) organization.

mark1982

Dec 12, 2008

:Selection: Their on-site selection is quite small. They didn't have the options that I wanted (only an extra $5000 worth of options that I didn't want). :Warning: Ramsey Jeep tries to compensate for the poor selection, by telling you they will get the vehicle you want from another dealer. I fell for this scam, and it cost me $500. What I unknowingly agreed to was to buy the car sight unseen, even though the vehicle was not as promised. (It's all in the fine print on the back of the form, even though they verbally promised me that that wasn't the case). :Price: Ramsey Jeep on came down $500 from MSRP. While Butler Jeep came down $2000 from MSRP.

hallen01

Aug 12, 2008

This is the worst car dealer I've ever dealt with. I leased a car from them 3 years ago, and the experience was awful. They have absolutely no regard for customer service what so ever. When I went to return my car last week (lease ended), the experience we even worse. They refused to give me my inspection report, and lease end statement. Even with Chrysler financial on my cell phone telling me they had to give it to me, they still wouldn't. They were obviously trying to screw me because I wouldn't buy another car from them. They actually tried to lease me the same exact car I had for $80 more a month with $2500 down. STAY AWAY

dabitz

Sep 27, 2006

This is the worst dealership experience. I took my Commander for service due to a windshield noise, and I let them know several TSB's issued by Jeep address this issue. I specifically tell them that it happens in hot breeze days. The dealer did absolutely nothing, they said they drove my vehicle at 80MPH and could not duplicate problem. This was on a rainy day where temperatures barely reached 70F. Took car to Westwood Jeep and at least they attempted to address the problem by performing service based on several TSB's on this issue.I ordered rear assist handles for my vehicle. First handles took 3 months to arrive. When I picked them up, they didn't order covers, screws, etc., needed to install such handles. Took another week to receive additional parts. Picked up parts only to find out during installation that they ordered wrong parts, two of the handles for right side were lefties. Reorder parts, and received lefties again. Response by service manager was, this is going to take several days, but we will get you the right parts eventually". All this took over a month and a week. I ordered missing parts from justforjeeps.com and received the next day.