Used Cars for Sale at Ray Seraphin Ford Inc in Vernon Rockville, CT

Wayne Savage

Nov 10, 2016

Quick lane service was fast and efficient. Although I had arrived late in the afternoon the service manager was able to fit me in and perform an oil change and routine maintenance.

Michael Albert

Nov 1, 2016

salesmen was very knowledgeable and friendly Very happy with Ford products this is the fifth mustang I have owned. The last one I had for 17 years.

Victor Legeyt

Jul 30, 2016

Routine maintenance, done well and timely as always.

C&R Contractors, LLC

Jul 30, 2016

Great service as usual. The vehicle was in and out with our oil change and we were on our way in under 30 minutes.

Mary Ann Lawrence

Jul 30, 2016

Great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ryan Doucette

Jul 29, 2016

My experience was excellent. The technician was so incredibly professional and helpful. He explained everything to me and the quality of work was excellent... It was almost like I worked on it myself it was done so well. Would definetly go back to have this man work on my vehicle. The service advisor Ned (I think that was his name), was very helpful to, he handled my paperwork promptly and got me in and out quickly. All in all a great experience. My only qualm would be how antiquated the facilities are. A remodel would make my experience at this place an absolute home run.

Darlene Whitmore

Jul 25, 2016

Ed Welles was a great, he was very helpful and kept me in the loop at all time and was wonderful to deal with.The dealership is very convenient to my home, all the sales and finance people were very nice and helpful. I never felt pressured to buy and I was given all the options and facts. I love my new 2017 Escape Titanium

Dale Bycholski

Jul 4, 2016

As always, and the reason I keep coming back to havemy vehicle serviced here and why I keep purchasingmy vehicles here, is for the excellent service dept. andstaff.

Robynne Martino

Jun 24, 2016

Awful!!! I waited 5 months for the car I ordered. When it finally came it was not the color they told me and there was no keyless entry as I ordered. They put one on not from the factory and said the only difference was I would eventually have to replace the battery. Now it has died and they say I have to pay for a whole new one and they can't replace the battery. I tried to speak to the sales manager Alan McDonald about this, but all he did was say well you have a key fob. Then he told me I was disrespectful as he continued to talk over me. On top of all that they couldn't diagnose a problem with my other Ford vehicle for almost two years. They even kept the vehicle for a week trying to fix it and then tried to charge me for the gas there service man used to drive it back and forth to his house trying to see the problem. We rented the exact same vehicle on vacation and it had the same problem, yet they said it wasn't a known problem. I could see many people with the same issue online. I eventually had to get the malfunction code myself and have a friend tell me what was wrong. I brought it in and they had to call my friend, who doesn't work for Ford, to fix it. Never again will I do business with this dealership!

ultravorx

May 25, 2016

A husband and wife go to Ray Seraphin Ford to purchase a new vehicle on a saturday. They tell the dealership if numbers work out they will purchase that day, dealer agrees that they can drive home in said vehicle same day.After negotiation, they were very close to purchase, but said dealership is having issues finalizing numbers and couldn't deliver new vehicle the same day either.Dealer received large down-payment which was given, and said to come back on monday.The paperwork given to the couple was wrong with Vin and year were different. After looking up Vin given, couple found this was for a newer vehicle aylt a different dealer for much less than vehicle being sold.So with the paperwork discrepancy and cheaper price, couple goes to another dealership to purchase a better model for far less then what said dealer offered.Now ray seraphin is holding the down-payment hostage, refuses to refund even though no paperwork was signed and requested to cancel deal before they opened on Monday. So now the dealership is REFUSING to refund the deposit until all the negative reviews are removed!! Unbelievable!