Used Cars for Sale at Regal Lakeland in Lakeland, FL

Jkelly

Sep 9, 2016

Easy purchase. Great sales person. Went out of his way to get me the car I was looking for. Did not disappoint. I am very happy with the car. And with the whole purchase experience.

SO

Sep 5, 2016

The dealer has contacted me and we have resolved the issue.I appreciate being able to solve this problem , we have been doing business for years.

Trhoda31

Sep 2, 2016

My sales person was very knowledgeable about Honda's.The process was very simple and easyI have a Honda Pilot and my daughter has a Honda CRV

Dena Mateo

Aug 24, 2016

My husband and I went to regal honda 8/20/2016 to check out a new car but ended up buying a used because of the great deal we ended up getting. Our salesman Douglas was really helpful and very nice. Very pleased with our experience at Regal honda Lakeland fl.

Ann from Clermont

Aug 23, 2016

This dealership, Micheal Greenhow and Darla have done everything possible to meet our unique and particular set of needs. They have worked us and shown patience through our carefully thought out and somewhat slow decision making process. Thank you Regal!

Always Wright with Honda

Aug 21, 2016

Thank You! We Love Our Honda Fit Regal and Sales Guy Michael Greenhow kept their word! Very Impressed!! Call you Back too after the Sale

chip

Aug 10, 2016

I like the follow up with Ken, the price was great, and the CRV was clean upon delivery. Teddy was good showing all the gadgets in the car

TampaWebDesigner

Aug 10, 2016

Wow, I'm super happy with my car purchase. We ended up getting below cost deal on a 2015 Honda that they needed out the door.

Chris

Aug 8, 2016

We had a great experience with Robert Buell and Pedro Jener of Regal Honda! They got us into the exact vehicle we needed and were very helpful in answering our questions and helping us to find what we were looking for. Not even two days after the sale, we've already received phone calls from each of them to confirm that all is well.

carlosm

Jul 9, 2016

I was very excited at first when I spoke with the dealership but after words of being passed from one dealer to another and another WOW. Even after I had asked if they understood what I was looking for and they replied yes and at the end nothing was what I was looking for so that to me told me that they did not understand or read the notes done prior with the other dealers to understand my needs.But what got me the most was after getting the call that they might do a deal for me I asked if they were giving me a stripped truck and they did not know they had to go out and look. after getting the information that I had asked I then proceeded to ask the dealer how much was the truck and that I was looking for a red truck, they than told me that the best one for what I was looking for had to be black and that the price was 30 thousand dollars ... well I than asked why is there a red one for sale and it was only 28 thousand dollars?their response was that he did not know and that he would have to look. Well that was the icing on the cake because in my mind I was thinking to myself how could you be a dealer and serving the customers if you don't know what you have in the lot and why should a customer be telling them what they have?I have worked in a dealer ship in CT for 3 years to help with translation with their sales and I was only working a proximally 3 hours a day and I knew all of the cars that they had at one time we have 453 cars in the lot.I was just upset because I was being told that the deal was going to go thru and I was all happy and excited and getting ready to go down but then the dealer told me that I would have to bring the down payment and then all stopped because once again they had not listen to my needs.that was my experience with Regal, a dealer should ALWAYS LISTEN TO A CUSTOMER AND SEE WHAT THEIR NEEDS ARE AND THEN PROCEED AND NOT PROCEED WITHOUT LISTENING AND RAISE THE CUSTOMERS HOPE TO HAVE IT SHUTDOWN.THANKS, CARLOS MEDEIROS203/721/0466 OR 203/540/5460 WAS LOOKING AT THE CHEVY COLORADO

Headies Smoke shop

Jun 25, 2016

Mike Galloway helped me with a superior and over the top service they way his team put my deal together and got me inside this Lexus I can't explain . Amazing . Perfect . On point .

Tmack

Jun 23, 2016

I went into the dealership yesterday with the intent of only testing driving a vehicle for a comparison. . A special thank you to Mike Deen and JT who made it possible for me to purchase my first Honda from Regal. If you are in need of a car, check out Regal Honda and ask for Mike Deen or JT. ~LMcintyre

acfusaro10

Jun 23, 2016

This is my fourth Honda, all purchased at Regal and through Michael Greenhow! The continued commitment and service keep me coming back. Michael treats us like family and always goes out of his way when he sees us.

monet1121

Jun 20, 2016

It was such a "No pressure" car buying experience. If I had a request, question....they were all looking into it. I drove 5 different car brands at 5 different dealerships. Regal by far out shined ALL of them. From Mike Greenhow, Tara and Tony Cooper.... They treated me like family! Thank you all for sure a wonderful experience ! It's been 10 years since I bought a car and it was perfect!

Teesa1

Jun 16, 2016

I would highly recommend this dealership to anyone. My search for the perfect vehicle had taken a long time. From dealership to dealership leaving each time knowing i had wasted my valuable time. Until Regal! This was the moat pleasant car buying experience. Friendly sraff, helpful and ready to answer all of our questions. I got the car i wanted at a great price and am looking forward to our next purchase.

almar8

Jun 13, 2016

second time buying got the car we wanted they did good job Chris had the car ready to look at sent over to service iceing was they put new tires on didnt expect good job from everyone thanks Alan Marlene

TERESA C

Jun 10, 2016

I have to say that my salesman, Doug, had much patience with me. I told him everything i wanted on my car and I made it very difficult to find. I did end up changing one thing in my requests and the next day the vehicle for me was found! Thank you Doug and JT for having much patience and understanding during this stressful but amazing journey looking for my car. I feel like we are family :). I am Happy Happy Happy.

Maria

Jun 2, 2016

Because he made me feel very relaxed buying a car sometimes when you go in everybody rushes you through it but he took his time and showed me and went to the car with me I really enjoyed talking to him and I'm glad he waited on me thank you

Momof2

Jun 1, 2016

I was looking for a reliable used car for my daughter & Brian Radon was awesome. He showed me options & helped me get the right car for my daughter. I would recommend Brian to anyone looking to buy. His email is brian.ratregallakeland.com

mike8185

May 23, 2016

Knowledgeable sales team. Large selection of cars to look at and test drive. This dealer is a COSTCO participating dealership, so their prices for new cars are extremely competitive.

DT2017

May 21, 2016

I am a very happy customer. I bought an Acura RDX and Troy was my salesman. He stayed past business hours and was very helpful answering my many questions. I am so glad that I decided to stop at the Acura dealership.

Will871

May 18, 2016

I was very happy to walk in and walk out with a great deal.. They give me some of the best customer services ever.... Looking forward to coming back.

tonytiger

May 12, 2016

In April 2016., I wanted to trade in my 2013 Ford Escape SE for a newer Honda Accord EXL.. I live in the Brandon, Fl area and I had been on the internet for a while shopping and calling various area dealerships. It seemed that all I got was the run around. I was becoming very discouraged, so I prayed about it and got in contact with Regal Honda in Lakeland, Fl. From the very beginning, my telephone conversation with a delightful young lady went extremely well. She set me up with an appointment to come in to see the used Honda inventory and to meet with a salesperson that up-coming Saturday. When I arrived, I met a salesperson, Carl Siple, and he proceeded to ask me a series of questions about my want and needs. After a brief discussion, he started showing me the available used car inventory that was on the lot. To say the least, after looking and talking more, he eventually found me the car of my dreams. However, we still had the always challenging process of negotiating the purchase price of the car, the trade-in of my vehicle,and financing. To my surprise, the process was pleasant and. Carl, the used car sales manager and the finance officer were all very professional and flexible. I got the my trade-in and the car at a fair price and the financing was very competitive. The car had a few service items that needed to be addressed, and Carl ensured me that they would be completed as soon as possible. He and the service manager kept their word, and all the items were completed within a week. Just wanted to end this with I love my car, it's everything that I wanted and that I would recommend Carl Siple and this dealership to anyone looking to buy a car. Good car hunting!

Tilo5557

May 8, 2016

Excellent customer service from the Regal dealership. JT was top notch in helping with my concern on the vehicle I was interesting in. He referred me to Mike which was very professional and knew his job! I want to commend JT and his staff for making my experience and expectations a great one . If I was to come back I would like to work with both employees again. It nice to know there are people out there that still like to help customers and go out of their way to help someone when trying to decide what kind of purchase they might be making. I would also like to that that Ray Taylor is outstanding also. Good man!!Thank you Regal for outstanding Customer Service!!!

Sheppardr2016

May 5, 2016

My experience at Regallakeland was excellent. I recently bought a kia optima from the Acura portion of the dealership. The service was amazing from everyone involved in selling me the car. Reggie Woolley was my salesman, and he was the most helpful person that I could have ever asked for in this process. He fought to get me a great deal and I would recommend him to anyone. I also was very pleased with the customer service of Adam Hernandez in the business office. This was an overall great experience and I would recommend anyone to buy a car from these guys.

debcoolgirl

May 4, 2016

I bought a Honda CRV on April 27, 2016. This is the sixth vehicle I have bought from Regal. I was very pleased with the treatment and service I received while shopping for a car and during the actual purchase. Michael Boswell did a fantastic job selling the vehicle, the manager, Matt was great to accommodate the actual deal made. Adam Hernandez did a fantastic job getting the paperwork done in a reasonable amount of time. Overall the friendliness of the staff and the service provided keeps me coming back to Regal.

Rohit & Pushpa

May 4, 2016

After our bad experience with Wesley Chapel Honda , we decided to explore elsewhere . But when I spoke to Joe Bracchi he was very curtious and helpful. I got most of my questions answered before we even went there. When we reached Lakeland dealership, our experiace was wonderful. They were not only very pleasant but also very helpful. Joe was very knowledgable and explained about the van thoroughly. We were very happy and have no reservation recommending them to family and friends.

chickpea

May 4, 2016

Sales person Jordan Davis is very sweet, respectful and definitely motivated. Adam Hernandez is a lovely gentleman who made the financial process go very smoothly.

Thgross

May 4, 2016

We love Regal Honda! We drive 2 hours to buy from them....this is our 4th Honda Pilot and Michael Greenhow is GREAT!! He is one of the BEST salesmen we have ever dealt with ! We love being a part of the Regal Honda family and will continue to buy cars from them and Michael Greenhow. GREAT Experience!

JFNLJN

May 2, 2016

My wife and I have been buying Hondas for a number of years. We loved our dealership in NE Pennsylvania. When we move to Florida 5 years ago, we found Regal and purchased our sixth Honda from them on April 30. David S. was our sales rep for the second time. He does a great job finding us what we want at a price we are comfortable with paying. He is knowledgeable and definitely follows up after the sale. Pedro in Finance was easy to deal with and understood our needs. Overall a great buying experience.

FrankAdrian

Apr 22, 2016

Wanted to take a few minutes and give a review for Regal. The customer service was great Tony D made sure me and me and my family were good. I recommend asking for Frank Adams and or Tony D. both of them were great to us they did not pressure us to buy but went through hoops to help us find what was best for us! So happy with my van and my overall experience. Thank you!-Frank and Adrian D.

Ais

Apr 21, 2016

The dealership is nice and I will definitely recommend to others. The finance dept was disappointing though on getting a car finance. They were not clear in their statement.

bodily6

Apr 4, 2016

Bought our 2012 Honda Odyssey Touring Elite on 3/19/16 at Regal Honda. 71,xxx miles. Test drove it in the city, and not a highway. The following weekend, we took our 4 kids out to the beach, and noticed on the highway. When braking around 60+mph, the steering wheel shakes badly. I informed our salesman via text, and was advised to bring it in. I brought it in the following Monday morning, and had explained the issue to the service advisor. Which he immediately said was, " Warped Rotors". I had explained we just bought the van, and he just said that if it wasn't owed. It's my expense. Way to take care of new customers.

kmwilliams1027

Mar 28, 2016

We previously had a poor experience with regal, but decided to try them again. Unfortunately, we still had the same issue with a different salesman. Lots of empty promises. But... Shawn, in financing saved this dealership's reputation. We got the car we needed and then Shawn helped us to get an even lower rate of 1.99%!! We were so pleased.

TG

Mar 22, 2016

I recently went to Regal Acura in Lakeland Florida for an oil change. Before going to this dealership I did make a reservation for this service..I have owned and have had all my service performed at an Acura dealership since 1989. I have owned and enjoyed 6 Acura's since 1989.This simple service, an oil change, took 2 1/2 hours which has never happened to me. Keep in mind, I had made a service appointment. In addition, after leaving this dealership, I noticed all of my tires had been set to 37 PSI. There was no way I would return to have this corrected. Fortunately I have a tire pressure gauge in my car to do my own adjustmentI, personally, would not return to this dealership.

kthibodeaux0909

Mar 22, 2016

Unfortunately, I cannot delete my review so instead I chose to edit it. We had a poor experience previously with a salesman who made empty promise after empty promise, but we decided to give them one more shot. We had the same issue with another salesman. I was so happy with him at first, but after we signed the papers for the car, we had the same issue. At this point, I won't name names, because I feel that this may just be the type of personality that gets hired in the used sales department. Luckily for Regal, we were put in the hands of Shawn for finance. He got us the lowest rate available, 1.99%! Then when we had issues with the salesman providing us incorrect information on multiple occasions, Stan stepped in. It is still frustrating that with Regal it seems as though issues are always having to be resolved, but at least that is what happened. If you purchase from here, I would take the salesmen's word worth a grain of salt, but just know Stan's name, because you'll most likely need to contact him for something.Thank you Stan and Shawn for excellent service!

Jimmy C

Mar 19, 2016

Fast service and closing of the deal I was in and out in a hour. The dealership was nice and customer friendly will recommend to friends.

mike c

Mar 15, 2016

Bought two used vehicles from the Used Super Center sold by Chris Bozwell who took care of us and made sure the sales process went smoothly.

Jeremih

Mar 2, 2016

Carl Siple was the Sales Specialist that I worked with. He was informative, patient and didn't try to put me in just "any" car. I appreciate the positive experience.

Anon

Feb 24, 2016

I inquired online about a new 2016 Civic EX. Jenn texted me and asked me when I could come in. When I was finally able to visit, I then had to deal with Joe, not Jenn. During the entire process, which took over 4 hours (their fault, not mine), I felt like I was being "sold". I came in there knowing exactly what I wanted and exactly how much I should pay due to market value and credit score. Joe went back and forth with the desk manager multiple times (wasting time) with prices that were much higher than I told them I wanted to pay. After examining multiple numbers sheets, I realized that the sale price was $2k over the online price. And they knew I was an internet lead. They just tried to get more money out of me. After about 3.5 hours, and trading in my old car, they said I need to insure the car before I leave. Why couldn't they tell me this before my State Farm office closed? Why couldn't they do this for me? We were just waiting around. While I struggled to find my info, I noticed Joe was delivering a car to another customer. Seriously? Then he left to gas up the car. Seriously? Why wasn't the car gassed up? I didn't even test drive it. All this and I didn't even mention that I actually wanted a red car and they claimed there was a "stop sale" on the red, not due to the paint, but due to something mechanic that must have been different than the rest of the colors? Seriously? They didn't want to do a dealer trade because it would cost them money. Anyway, after transferring my items from my old car without any assistance, I stepped into my new car. It clearly hadn't been detailed before I drove it off the lot and Joe definitely didn't go out his way to make anything smooth. He's clearly there for his commission check and didn't seem to care that I was there for over 4 hours. I would have left if they didn't already have my old car in their possession. I know on multiple occasions throughout the process that I was lied to. Seriously? IF YOU'RE LOOKING FOR A SMOOTH AND POSITIVE CUSTOMER SERVICE EXPERIENCE, DO NOT GO TO REGAL. Other Honda dealerships in the area would give you better service, better process, and make you feel good about buying a new car. Lastly, I never write reviews...but as a former Honda salesman, I understand what it takes to deliver a good experience to a customer. Please do not take this review lightly, and please consider all other options before stepping foot in Regal Honda.

Jay R

Feb 21, 2016

I first saw the car I purchased in November and explained I was in the market for a new car that hinged on a new job and relocation. I accepted the job on 2/17 and on 2/19 I drove off the lot in my new Honda Civic.

Matt from Winter Springs

Feb 10, 2016

I bought a used KIA Sorrento in Orlando from a local dealer... but my mechanic recommended that I return it, so I did. Problem was, I really wanted a KIA Sorrento with the 7 seats... so I broadened my net. I searched inventory from Lakeland to Daytona Beach. There were multiple dealers that had what I wanted (Certified Used from 2013). I asked them all for a price and Lakeland Regal beat them all, and their car had the fewest miles by far. I felt wanted from my first phone call and drove 90 minutes with confidence that I was getting the best deal. The car was immaculate and in perfect running order... there were no pricing games, in fact I got a much better rate than I did the day before in Orlando.

FirstTimePilotOwner

Feb 8, 2016

Christopher Whittington provided an outstanding and thorough introduction to the 2016 Touring Honda Pilot making sure we knew everything about the features of this new car! He was courteous and we never felt pressured by he or JT Thomas. Christopher should provide professional development for aspiring car salespersons because he is a good role model to follow. We knew what we wanted in the Honda Pilot, but we were not in a hurry and Christopher made sure that we got to know the car by walking us through all the features of the car - not once - but three times before we drove the car home!!! That is extraordinary, and we have bought many new cars over the years and not experienced such a high level of thoroughness. The whole team that worked with us, from the manager to the finance person, made our experience positive and professional. We love our new car and we are grateful to this sales team!

corky

Jan 30, 2016

I have been dealing with Regal for many years. They have always treated me with courtesy and respect. I have had them work deals when I thought there were none. They are always helpful and treat me really great. I have just purchased another vehicle from them and I can't say enough about how they are treating me so far. I would recommend them for new car, new to you car purchases and service thereafter.

rhodes,becki0511

Jan 24, 2016

All around great customer service! Very helpful and nice to deal with. Customer is definitely treated great here! They helped us drive home in the car of our dreams and tried to make it as easy as possible and keep us as happy as possible! Thanks for a great experience guys!

Cjdean96

Jan 15, 2016

We purchased a 2011 GMC Terrain in January. Douglas Maynard was our salesman, we gave him a price to work with and told him what we needed, he exceeded our expectations! 5 star service all round. A few weeks after the purchase we ended up with a screw in the tire and found some dry rot on it, took it to them, they took it right in and put a new set of tires on the same day, no questions asked! We will definitely be return customers! Thanks regal for the great experience!

Murty

Jan 7, 2016

We thought we will never buy a Honda or Acura ever due to some bad experience with a Honda dealership 15 years ago in Tampa Bay area. We are very happy with our new Acura MDX purchase. Wanda took care of us very well with no pressure and very honest and pleasant person to deal with. I will highly recommend this dealership for any one looking for a new Acura.

Pat

Dec 23, 2015

Outstanding experience with Joe Bracchi. No Pressure just good experience with a knowledgeable person. If I buy another car in Lakeland, Fl. it will be from Joe at Regal.Patrick K. McClure

Carlos

Dec 14, 2015

Went in after work to look at an Certified MDX. I was met by Troy Carter. No pressure, just good service. Got a great price on a certified vehicle. Will definitely be back.

Jass

Dec 9, 2015

Kelvin was a great salesman, I came into the dealership to tradein my old car and he assisted me and my wife with finding the right vehicle. My service we received was top rate. Kelvin stayed with us throughout our time at the dealership, I guarantee I will be back again in the future.

Circle

Dec 6, 2015

I had no transportation to get to the dealership and was very surprised when they offered to send someone to pick me up. That alone made my quest for a car more enjoyable. Customer service was wonderful from the moment I was picked up the driver was very friendly we had a very nice conversation on route to buy my car. At the dealership I was greater by a very pleasant salesmen he made sure at all times that I was being taken cared of. Spaso made the car buying easier for me. Thanks for the wonderful customer service to all the employees that took care of me that day at Regal great job.

RebeccaW

Dec 5, 2015

I had a wonderful experience at Regal. I purchased a preowned Acura MDX with a few issues. The dealership made all of the repairs free of charge and even upgraded my floor mats. Jennipher in sales was very helpful and Bruce in service was awesome. I highly recommend Regal to anyone looking to purchase a car.

kthibodeaux0909

Dec 4, 2015

Do NOT deal with Kelvin! He will sweet talk you, but as soon as your pen touches that signature line, he's gone and you'll never see him again. When signing for the new, used vehicle, we discussed a few things to be fixed on it. It was negotiated into the contract so legally Regal Lakeland had to fix those things for us. I made appointment after appointment to fix the few things and Kelvin would always give me the run around. EVERY TIME. I don't use words like "every", "always", and "never". But he did that to me EVERY time! He would tell me, "Oh... the guy got fired..." Or he would tell me to be at the dealership from 12 pm to 1 pm and then would tell me that the vendor was only at the dealership from 8 am to 9 am. So many wasted trips. So many lies. I hate having to get ugly with people, but I have to keep my word when I tell you I will pay my bill each month, so I expect you to keep yours. If you buy from this dealership, BEWARE!!!

Karissa

Dec 3, 2015

We dealt with other Acura dealerships prior to contacting Regal and we disappointed by the lack of professionalism from a luxury car dealership. I am so happy we were put in touch with Wanda from Regal. The other dealerships were pushy and kept trying to play games. Regal showed me that there are still honest dealerships. From day 1 Wanda was very easy to communicate with and was not frustrated by my email communication. When I asked her to call me back in a month, she did and that follow-up was really helpful. She emailed me the lease info without me having to drive to see it. I would recommend this dealership 100%!

sallyibarra

Nov 18, 2015

Thank you so much for being a part of this journey with me! I absolutely enjoyed my buying experience at Regal and look forward to being a part of the regal family in any other future purchase! I was very impressed by the leadership skills within the staff and managers!

maxie

Nov 18, 2015

This is my 6th purchase from Regal,5 being CR-V's,and last 4 handled thru Mike Greenhow. Mike has been exceptionally friendly and informative and has always worked to get me a good deal. I will continue to use him and his assistant,Miranda, in the future, and will recommend them to others. They should both be considered valued employees.

Meghanmdc

Nov 18, 2015

This is by far THE BEST Honda/Acura dealer around. I worked with Wanda in Acura to get my new MDX and she is amazing. I love my vehicle and I love that she is a honest sales woman. Also, Adam Hernandez in the business side of things was wonderful and helped me understand all the paperwork and fine details. I will be going back again and again!!!

Madhavipul

Nov 14, 2015

This is second Acura from the same dealership. Talked to Troy initially and finally went by to finalize the deal. Wanda helped us out since Troy was off that day. She took care of us from test drive to purchasing MDX with great pricing. Definitely great dealership to go to for any Acura.

Rosalia456

Nov 10, 2015

Very helpful and took the time to explain the features of the car and any questions we had. Great attitude and professionalism. Very happy with our 2 purchases and would recommend this dealership to anyone who want to have a great car experience.

junebug

Nov 8, 2015

I have bought and or leased vehicles from this dealership for over 15 years. My experiences have always been positive with the transactions, and attention to detail of what vehicle I was looking for.I use the Internet Sales Department to get started with my requests for what I am looking for as this saves me time and maximizes my focus on getting the purchase of my new vehicle started. The Internet Sales Director, Darla Kofler and her team are a pleasure to work with. I always feel that I get VIP service and enjoy my car buying experiences. I would highly recommend this dealership, and the Internet Sales Department!!

TampaBugMan

Oct 31, 2015

After visiting few Acura dealers and negotiating via Email, phone calls and so on... I decided to go ahead with Regal Acura. Not only I have a fair price on the 2015 Acura TLX, I have a very good impression of the honesty, promptly respond from Wanda.

Augustine

Oct 29, 2015

WE looked online for several weeks at all dealers in the Tampa Bay Area. Found several SUV's. Finally about the third week we decided to visit Regal Acura online, Our neighbor and very good friends had recently purchased an Acura from Regal Acura. Since we live in Ellenton, Fl. it would be quite a drive to see the Acura SUV we saw online, but it had all the features we were interested in. A 2013 Acura RDX,with light colors, low mileage and the Tech package. We decided it would be worth the trip. Arrived at Regal Land and went to the Honda building by mistake. We walked inside and were met by Michael Greenhow. I can't say enough about Michael, a very knowledgeable, courteous and friendly salesman. He is a credit to Regal, also Miranda his assistant. There's Billy Han a gracious and charming Sales Manager. We were there most of the evening and enjoyed being in such a well organized operation. We bought the Acura RDX a great automobile and have really enjoyed driving it. We too would recommend the Regal Dealerships, Especially Michael Greenhow.

Deepak

Oct 28, 2015

I was looking for CRV-2015 since 2016 is coming and this is good time to get additional discounts. Regal Honda Lakeland outbid all their competitors as promised on phone. Icing on cake is the free cruise for all new honda buyers which makes it more memorable. Thanks for being straight-forward with your pricing. I will surely bring more business to them.

beccarpe

Oct 26, 2015

Go see Adam Hotchkiss! Plenty of vehicles to choose from. We were there all day and test drove several cars. The entire staff was friendly and helpful. Adam took the time with us and was made the whole experience very enjoyable.

New to Lakeland

Oct 23, 2015

For once in my life. had a positive experience at a car dealer. I moved to Lakeland from S. FL. There, the dealers are cur-throat, aggressive and outright nasty. Not sure if it's because the dealership is in Lakeland, or if it's just Tara Theiss and Wanda Rivera, my saleswoman, or it it's all of Regal Acura, but wow....what a difference. No craziness. Good price. Good experience.

Sandra Lockett Johns

Oct 18, 2015

Thank you REGAL--Cam Wooten and team! You really made a hard job so much easier with your willingness to negotiate within our means. We love our new Honda Accord!!Regi & Sandi Johns

Carrie

Oct 15, 2015

I knew just what I wanted. Chris was able to find it and gave me a great deal. They were all very easy to work with. It was a great experience for my first new car purchase.

TampaBaycarbuyer

Oct 7, 2015

I negotiated the sale online and arranged to pick up the car on a Saturday. I had called several days ahead to ensure that the car I requested would be available as I planned to pick it up and pay cash. When I arrived, the car was not ready and we spent about 2 and a half hours at the dealership while they "got the car ready". I had a trade in and was offered far less than blue book value for a trade in. They did come up on the offer, but still was far lower than expected considering the very good condition of my trade in. I left the dealer feeling taken advantage of. The salesman and finance office workers were very pleasant but I didn't feel as though my wife and I were a priority. Overall it was a disappointing experience for us, but we loved the car.

Jackie.Edwards2016

Oct 4, 2015

Very happy with my salesman Troy Carter. He came in on his day off to make thesale on my New 2016 Acura MDX. Everyone we talked with were very polite andprofessional.

David D

Oct 1, 2015

We have owned several Hondas over the years, all bought from and serviced by Regal. We have always been treated well by sales and service, which is what keeps us coming back. I really appreciated the manner in which Troy Carter treated us as we were purchasing a 2016 Acura RDX. he was prepared when we arrived, got us a fair trade from our 2007 Honda CRV, and a fair price on the Acura. No hard sales pressure or last minute surprises. Ray Taylor in the Service Department is the primary person I go to for everything. He's a straight shooter and always honest and fair. I love doing business with a car dealership that I can trust!

Santos55

Sep 30, 2015

Love the crv lx. Really liked the initial sale guy, was young but v eager to help and was v helpful. I was told I would get 0% for 72, then when I was signing everything with the business guy he said 3.99%. I questioned him and he said they don't do 0%. He then dropped it to 1.99%. If I qualified for 1.99 why did they put me down for 3.99.He offered the different warranties and after I declined he then tried to pressure me into getting one. Asked me a total of 7 times after I declined and said it makes sense and I should do it.Overall I have had the cr-v for a week and we really like it. I would definitely get another Honda just not from regal Honda in Lakeland.

shivani

Sep 29, 2015

I bought Honda Accord EXL car for my daughter. I give David Schultz a 5 star rating, as he was exceptional. He went over every detail of the Honda Accord EXL has and showed all the features in the car. I have been to Brandon Honda and Kia no other sales person demonstrated all the features like David Schultz did. I give Regal Honda Lakeland dealer 4 stars as the Honda Accord EXL car sold to us has 335 miles. My daughter was little bit disappointment as the car has that many miles. When I talk to David Schultz about this and he immediatetly asked me how could he can make my daughter happy but unfortunately he was helpless, as his manager said no. It would be nice if Regal Honda had given us some type of compensation since the car had so many miles. Overall experience at Regal Honda is good.

Karsoul

Sep 24, 2015

I went to get repair on my Kia Soul, and ended up leasing a brand new Kia. I don't feel as though I was pressured in any way, the salesman was honest and open. I will not go anywhere else from now on.

ssdjn1

Sep 18, 2015

Shopped over the internet for a 2015 Acura RDX at a few dealers within 50 miles ..... Wanda at Regal was by far the most responsive and easiest to deal with ... from working on an approx. trade-in value to the final sales price. When asked a question she responded with answers. When we drove over to the dealership it was to pick up the new vehicle.

traveler

Sep 6, 2015

I was shopping for my 74 year old mom. She was turning in a Honda Lease from another dealership but wasn't happy with the high sales tactics of the other dealership. I called a number of dealerships around the Tampa area. The person from Regal Lakeland who I spoke with on the phone was very easy to speak with and provided me with the information I requested on the phone. In this day and age of the internet, it is easy to know the deals that are out there and the price of a new car. So it is easy to ask questions and judge how the person you are speaking with will answer. With other people I called, it was the same old tired game. Not with Regal Lakeland. They were honest and forthright. That is why I traveled 40 minutes to their dealership when there were others closer to me. I could have gotten a similar deal elsewhere but I want to deal with hones tpeople. I wasn't disappointed with Regal. The customer relationship and service exhibited by all, from the initial phone call, to my salesperson, to the manager was outstanding. It was a real pleasure leasing a new car from Regal Lakeland. I highly recommend giving them your business. A special thank you to Carl, Tara, Sara, and Matt. You guys did a great job!!!!

akershaw95

Sep 5, 2015

leased a new civic for school they got the payments down since this is my second new car/truck purchase from them and I'm only 20!

Ej102681

Sep 3, 2015

Buying a car can be sketchy business, and I'm always hesitant when the time comes to purchase a new vehicle. This was not the case with my recent purchase. Not only did I get a great deal on the new car, but I also was appraised a fair trade in value on my old vehicle. Everyone was amazing, great customer service and very knowledgable. Will definitely recommend to others in need.

KnL

Sep 2, 2015

Regal Honda and the staff are extremely professional. I was treated with respect and like a valued customers. Chris Whittington was exceptional. I was so thankful for the time he took to go over every detail of the Honda Pilot and to make my shopping experience pleasurable. It's not often you find someone of his caliber, who is patient and knowledgeable about the cars and willingly to take the time needed to ensure you get the vehicle you want. I will recommend him to anyone purchasing a Honda. The sale manager - John Vanella was great to work with and an excellent closer. He did a great job getting us the deal we wanted. Thank you for making my experience so smooth. (I have been to over 5 different dealerships for various manufactures over the past few months and NO ONE compares to the outstanding service of Regal Honda and their staff).

TLXer

Sep 2, 2015

I've giving a 5 star rating as my experience was absolutely "top shelf". From greeting as I walked in the door to driving off the lot with a new TLX. The entire team (Ben, Wanda, Adam) at this dealership were great. It did take some time to complete the sales process but only because the place was very busy. Wanda was great with follow-up on some additional accessories I wanted priced out and my first visit back for some installations was smooth and efficient in getting my car back to me.

ecamp

Aug 31, 2015

Went there and told them the deal I wanted and within 30 min we had it all worked out. Erik Rodriguez was very helpful and pleasant to deal with. Highly recommended.

Cruzin1

Aug 30, 2015

Eddie was very helpful and went out of his way to help us find the car we wanted. He was very patient and made sure we understood how all the electronics worked as well as introduced us to the service folks.

Cruz96

Aug 28, 2015

Eddie was good he helped me with everything we needed from the car information to what we got to do to get the car he was very respectful and he make sure we was satisfied in fits our needs

Ammerg1rl

Aug 20, 2015

Jennipher was very knowledgeable, easy to work with and timely! We've had experiences in the past, at other dealerships, where sales people would have to continually talk with managers and waste our time but that did not happen with Jennipher! I felt like she was honest, knew what we wanted/could do and made it happen immediately!

Newcar2016

Aug 20, 2015

Chris Whittington was awesome to work with in purchasing my new Honda. This is my second Honda from Regal and would highly recommend this dealership.

carprodeisel08

Aug 18, 2015

Today was an amazing day, I finally got rid of that hunk of metal I was driving around for the past five years. Tim Going met me right out front, made sure I was able to buy the car I was interested in and I got my first loan ever. Thank you so much Tim Going for all your help and being so patience with us. I would recommend anyone that is looking for a car to go see Tim the Autotrader Manager over at Regal he is the best.

Cookieebby

Aug 11, 2015

Great service from Yvonne. Very easy to understand and most of all, she made the envurinment comfortable and easy going. Felt like I was having a conversation with a friend.

mhrrw84

Aug 11, 2015

Friendly, knowledgable and helpful. Made my decision so much easier. Will definitely recommend friends and family. Best car buying experience I've had thus far.

Jperez25

Aug 11, 2015

I recently was interested in a 2015 Honda and had a few questions about the car & location of the dealership I was helped by an outstanding & very well mannord personality by the name of Yvonne Lyking she made it easy for me to ask questions & guide me to a sales rep. That was able to help with my every need thank you Yvonne & the regal Honda team for the amazing experience!

AmandaLikesCars

Aug 11, 2015

Yvonne is awesome and she really has me considering coming in to make a purchase. You guys have wonderful customer service. Keep up the good work!

RaeClaire0218

Aug 11, 2015

I recently purchased a 2013 Ford Fusion and had some questions about a newer Honda. I spoke with a woman by the name of Jade and she was super helpful and knowledgable. My next vehicle purchase will definitely be at this dealership!

Acuraluv

Aug 9, 2015

Thanks to the team at Regal for showing up and bringing their A game!! I am in love with my new Acura TLX. Their collaboration, persistence and professionalism made it happen. Stan the Man, Wanda Rivera, Billy Hon and Kyle Clos did a fantastic job from start to finish. Thanks for making it happen!!

rubby7568

Aug 1, 2015

Outstanding customer service, No Pressure, A+ Customer Service What can I say except the Customer Service here is great! From the salesman to the Service Adviser and all the people involved. Ty all

Highlander

Jul 27, 2015

What can I say except the Customer Service here is beyond great! From the salesman Greg to the Service Advisor Jeff and all the people involved in making my experience a good one. I really don't want to ever shop at another dealership.

Jane in Lakeland, FL

Jul 21, 2015

My family has purchased 6 Hondas over the past 25 years at Regal Honda. We could buy our Honda's anywhere but end up choosing Regal for the purchase. What keeps us coming back to Regal is customer service, price, the service technicians and service managers, the salesmen, their community involvement, and their reputation. Hondas hold their resale value, are very safe, stylish, comfortable, and stand behind their products. Customer service is number one because if the dealer doesn't care or respect you while you are browsing or negotiating a deal or follow up for years to come then what difference does it make if you may or may not have saved $100 elsewhere. I have had the sales manager show me Kelly Blue Book value and Edmunds value and other local Honda dealerships prices, and they have always matched or sold the vehicle for under that price. In today's world of disposable products, lack of communication, and concern for the customer, it is very nice to be treated as a real person, fairly, and knowing that the dealership will stand behind their word.In particular, salesperson David Schultz goes above and beyond to devote time to answering all my questions. In fact, I have specifically asked for David to be the salesperson to sell me a vehicle two purchases in a row now. And I am likely to ask for him again whenever I decide I want a new Honda. He is very knowledgeable about the Honda vehicles. He treats all generation of customers with the upmost respect. I can't say enough good things about Gil Heim. He works in top management at Regal Honda. It's clear to see he sets an excellent example of working with the customer, going the extra mile, and doing all that they can to make the buying experience at Regal Honda and continued service at Regal Honda a pleasant, relaxing experience. The facilities are always spotless. The service managers and technicians are knowledgeable and efficient. The customer service area is pleasant.

laura6244

Jul 6, 2015

Eric Rodriguez was great... No high-pressure sales talk. He listened to my requests and answered my questions without making me feel like I was wasting my time (or his). Actually, I hadn't even planned on buying a car that particular day. I was just there to look around and maybe test-drive a car or two. But Eric and Kyle (in the finance office) were able to work out a deal so that I could drive home with a really nice Honda Accord.

chuck 12

Jul 4, 2015

Ric Wilson asked all the right questions and listened to our answers. New car manager, Ken, seems to have a good sales team. Regal Honda was willing to work with us to make a sale with terms we could accept. We will go back to Regal Honda - Ric and Ken - for our next vehicle.C. Davy

Jefftpp

Jun 8, 2015

Worked out terms of a car and agreement over the phone. When I arrived it was the car, the price and the terms we agreed on. No games. No "slight of hand". It was a true pleasure dealing with them and woul do it again tomorrow! Easy and honest car dealership. What a concept!

Chad.Hicks

May 23, 2015

Eric Rodriguez is an awesome salesman and Kyle in finance found me an excellent rate for my loan. They really work for the customer.

Louvenia

May 19, 2015

After my post the Service Manager Bruce contacted me. My vehicle was brought back in and fixed at no cost to me. He apologized for the inconvenience and advised how he appreciated my business. I have not had an issue with the vehicle since my last repair. Thanks for making this situation right and addressing my concern in a timely manner.

N/A

May 6, 2015

Excellent service and help.I will return for a fourth time, God willing. I even have my 11 year old Buick service with Regal. What more can I say: three Honda's (2 C RV's) and one Odyssey

donm4512

Apr 19, 2015

I wasn't't sure if I wanted to buy or lease, but Mike was very knowledgeable and very helpful. Will definitely go back to see Mike.

Bigd

Apr 5, 2015

We had the transmission worked on took 15 days and they left the tranny hose clamps off. Fluid every where after a 500 mile trip very lucky we did not have a major failure. Also had damage done to the vehicle. Complained and got no response from the service manager or Honda

rashell1999

Apr 3, 2015

I love the place and the salesman was spectacular. I will go back again and again and recommended to everyone. We got a nice Honda civic coupe and my daughter was grateful and happy as she can be. Thanks so much!

Kjhgr01

Mar 23, 2015

Had an appointment for Saturday morning, got written up fast, everything requested was completely in a timely manner and cleaned the car. Bruce was great!

Tito23

Feb 21, 2015

I was very happy with the truck I bought and was very happy with customer service and the building also have great cofee and your show room is great

Weishengluo

Feb 10, 2015

Don't believe this deler !bad sever and bad car I buy all new 2015 mdx !i driving car home turn on music speaker is broken !next day go back deler do severs !cant let me retrun damm car !dont believe they !and i buy this car we deal price really every be don't and they add 1000down payment on my car and add $3on my every month payment !!this fine but I hope u guy don't buy damgce new car cus they not care u !! Hope u guy can choice right deler !and right car !dont believe they say can't retrun car in 2day !!i buy new mdx 2weeks still on deler !never enjoy new car yet !dont be next like me!

MarkFosket

Jan 12, 2015

Troy our salesman was absent from our first encounter and he knew we were coming. Heave us the keys to the car we came to see and sent us for an unattended test drive. That alone was a first but of course there was no one to answer questions. On our return Troy was still "too busy" to speak with us. Troy found us a Honda rep to help us. Although it was not his fault he was put in that position he was virtually worthless. When asked about warranty he had to read the sticker on a new car in the showroom to answer it. After he had to find someone to answet several other questions he said to stick around Troy would be right with us. In an hour if sitting around and not getting answer or speaking with Troy we left. We made a deal via email days later and my wife made an appointment with Troy for last Saturday morning. Once again when my wife arrived at the dealer as scheduled Troy was too busy to help her. The poor guy from Hinda again got tasked with delivery. He was as helpful as he could be. the delivery process lingered to three hours. During which time neither Troy or the sales manager made an appearance. It is important to nite the sales manager at Regal Acura was even less helpful than Troy and never do much as introduced himself to us. After my wife left the dealer she got a mile away before she realized her new 2015 Acura TLX had a half a tank if gas. She returned to the dealer where they asked her to wait for Troy again. She denied that request and at her insistance someone took her car and 30 minutes later returned the car to her. It's gets better. When she got home it was obvious no one had detailed the car before delivery because she noticed the windshield was dirty. It's ibvious no one did a delivery checklist which would have caught the half empty gas tank. Oh and did I mention the dealer failed to provide the owners manual. Sadly, my wife's new acura started to surge when stopping and there's a noticeable rattle in the car. Again a proper prep of the car before delivery might have detected these issues. My wife is headed to Regsl Acura this morning to leave her three day old car at the service department to pick up a loaner. In over 40 new cars and dealing with dealerships in three states I've NEVER had an experience as frustrating and apoalling as I have with Regal Acura. BEWAREUPDATE:Apparently they read these reviews. I got a phone call from Regal the morning this review posted. As a result we had a completely e different experience when we bought our Acura back to Regal. They really went out of their way to make things right. The service advisor was excellent. They addressed every issue and detailed the car. Kudos to Regal for making things right.

Jaszbo

Jan 6, 2015

My sister and coworkers have all purchased their cars from Regal Honda and have been extremely happy with their purchases. We live pretty far about 2.5 hours round trip and everybody seems to bypass the local Honda dealers in the local area to do business with Regal instead. I shopped around for a car for awhile and was promised a price from a local dealer, but I contacting Dean over at Regal Honda he was able to beat their prices and as everybody else who has purchased from Regal, they really seem to have a large inventory of cars and the best prices. It was a pleasure dealing with Dean who was extremely friendly and knowledgeable and I never felt like I was in a car dealership at all.Somebody in the dealership noticed I was wearing a shirt from a country that I have visited and he spoke to me about the country for a short period of time. I found out later that it was Sal the owner of the dealership and he was just so down to earth and friendly that I can see why everybody loves his dealership.The only issue I had with my car was that there was some type of chemical stain on the plastic part of the car. A family member noticed it right away the next morning when I was showing my car to them. Of course I can't blame Regal, because the car is brand new and you can tell it was something that was done at the factory in Mexico. I called Dean right away and sent pictures and he said he told me to bring it in. I'm not happy about the 2.5 hour round trip, but it's not Regal's fault and at least they are stepping up to make it right.I'm looking at getting a minivan from them in the near future.

Tiffany

Dec 20, 2014

I purchased 2 cars on 5/31/14 from Regal. I had problems with both within 2 wks. I took my Altima to the Nissan dealer 5-6 times for repair due to manufacture warranty. Regal agreed to buy back the vehicles for the purchase price and warranty to paid for. After the purchase my credit was ruined dropping from 740 to 580 and had a wait 3-4 mths to qualify for another one. I finally traded in my Acura in Sept 2014 but much neg equity was rolled in, payment went from $281 to $350, and found out today they didn't include the maintenance warranty which was CLEARLY requested and was part of the agreement. I also went back to Regal today, 12/2014, to finally trade back in the Altima since our credit slightly improved to a 620 but was told by Stan, the finance mgr, that they would no longer honor the agreement and would not buy back the car for the purchase price and warranty. So now my credit is ruined, I'm stuck with a car that is not reliable, & upside downin it by about $7000. No other dealership can help us (we checked). They ripped us off

toni.wilson.54

Oct 11, 2014

Chris really does his homework. We had decided on a certain truck and called Chris. In two days we drove from Bradenton to Regal and drove home with our new truck. Paperwork was quick and organized. He is a real professional!

merrff

Aug 29, 2014

In the many dealers I have experienced This is the first one that lived up to everything they said without hesitation and bickering or trying to get out-of. It has been the best experience with a car dealer I have ever had! The people were friendly and helpful. My saleman was the best (Robert B)

seshidharm

Aug 15, 2014

bought a 2011 mdx and paid 5000 down payment, traded the next day for a 2008 mdx, didn't transfer the maintenance warranty and sold a new maintenance warranty for a 2008 mdx. asked me to bring the maintenance warranty book for the 2011 and collect the 599 refund after I received the book in the mail. the next day some guy drives to my house all the way from Lakeland to Tampa and says that they forgot to have all the papers signed which is a complete lie. I trusted them and signed the papers again. what they did was very tricky - lowered the value of the trade-in from the previous day by 599 dollars and added 599 refund that I am supposed to get so that the final monthly payment stayed the same-very tricky. just found out their dishonesty when I went there last week and asked for the refund of 599 dollars. they said that they already gave me the refund and that is what I have paid as down payment. very clever and very dishonest way of doing business with unsuspecting customers who trust them. imagine how many customers they were cheating like this. will take it up with better business bureau shortly. luckily didnt throw away the prior contract paper and still have it.

sarpeg1040

Jul 24, 2014

Jennifer Dennis is what I would call a God Driven Super Sales Person. Her integrity and honesty and her love for her customers is so high its almost hard to believe she is real.She helped me get a car in my budget, and strived constantly to make me feel I was the only customer she had.She is a credit to Sal, Regal, and each part of the dealership that exist to serve the community. I am honored to call her friend.

YuvalLirov

Jun 8, 2014

I had an opportunity to compare a Costco AutoProgram and TrueCar buying experience on June 6, 2014. I was looking for an Acura RDX AWD 2014. TrueCar quoted a price at a $2,170 savings of MSRP and connected me to Crown Acura in Clearwater. Costco AutoProgram connected me with Regal Acura in Lakeland, which quoted me a $4,466 discount, twice as large as TrueCars. I checked with both dealerships and both promised they had precisely the car I was looking for precisely at the price they advertised. I first scheduled an appointment with Regal in Lakeland as they offered a bigger discount. The dealership was empty. Kendall Miller and Raj Abraham greeted us cordially and friendly, offered coffee, and a ride in a car that was already prepared for us. Then it turned out that they did not have the car they earlier said they had it in stock. At that point Mr. Abraham brought two (!) sales managers who tried to sell me a newer model of the same car, at a higher cost. They blamed their confused staff and large and complex inventory for incompetence and incorrect price advertisement. It was a demeaning and insulting experience of over-promise, under-delivery, blame-shifting, and waste of time. It may explain why Regal dealership was empty when we visited it. I left without a car and scheduled my next appointment with Crown Acura the same day.Gillian Barnes, a Crown Acura Sales Consultant, had the car as promised and presented it in the most professional way. The car was priced exactly as advertised by TrueCar and I drove it off the lot the same day. In conclusion, both Costco AutoProgram and Regal Acura in Lakeland have lots to learn from TrueCar and Crown Acura in Clearwater.

JacobZynger

May 21, 2014

everything went well and great dealer service and great price on the car, salesman worked hard to get the best possible deal on the car.

JuliusD

May 20, 2014

After an extensive online search over 2 months and e-mail negotiations with at least 8 Honda dealers in Tampa Bay and its surrounding areas, we recently bought a Honda Odyssey at Regal in Lakeland. Their OTD price with the requested options beat everybody else's by at least $500, some as high as $2,500.In addition to the best price both Kendall and David with whom we did most of the dealings were very pleasant to deal with. They were very courteous and responsive. I did all the online/e-mail negotiations with Kendall and she responded with favorable responses mostly within the hour. David helped us during the final stages of the negotiation, dealt with us when we visited the show room twice, coordinated the paper work and the home delivery (60+ miles) of the vehicle after installing the accessories Overall it was a great experience and I will strongly recommend Regal, especially working with Kendall and David to anyone who asks me.

BenWright

May 12, 2014

I have to say the overall experience was great. Expect for when I told I was going to get our van detailed since we just bought it. Well we waited for an hour and a half for them to run it through the car was and that looks about what was all done. Can't tell it was waxed. We were supposed to have our floor and seats cleaned. So after its all do and I walk around the car. Absolutely nothing on the inside was touched. Windows were barely cleaned. Now I get to spend my day off detailing like it should of been done in the first place. I've worked at dealerships for a while so I should know what to expect and we are very upset. But other than that our sales person and finance was wonderful.

Frank_a2014

Mar 26, 2014

Techs don't break something and make the customer pay for it! Oil plug now leaks after a oil change. Oil pan needs replaced now!

Soladoye Oyelowo

Feb 21, 2014

Highly impressed, fastest service I've ever received. Showed concern and had a wonderful attitude. He made sure he worked within my schedule and will recommend to friends and family.

GradyBrown

Feb 20, 2014

Raj was very pleasant and did not use high pressure tactics. We asked him to give us time to think about purchasing a new vehicle and he did exactly that. We felt very comfortable throughout the process. Raj was very helpful and knowledgeable. Also the finance process was very easy and comfortable.

Lsantone21

Feb 5, 2014

Went to dealer because they advertised certain vehicle.called ruler ship to confirm its availability and was told it was still there. Drove an hour away only to find the car wasn't on the lot and also had nothing to compensate with. Had to settle. Not happy

RogerThompson

Dec 24, 2013

Service Department is an absolute rip-off. We purchased the vehicle at this location and our experience with the shop only guarantees that we will never purchase another from them. They know we are taking the vehicle out of town so are trying to put us over a barrel when comparable cost from another show are over 30% less. The absolute best part is that they are charging us 100.00 to give us an estimate. This place is the reason dealership shops have the reputation they do. We were privileged enough to work with Rob Young who at this point is costing his employer more business than he provides.

chojyaj

Dec 5, 2013

Great Honda Dealership to purchase a vehicle from, friendly and professional staff on-board. Sales Rep. David Schultz was a blessing to work with. He followed up with everything and was always courteous.

CWSCES

Dec 2, 2013

We went to Regal Acura to consider the purchase of a new Acura. The Sales Rep., Darrell Rodgers, was very friendly, knowledgable, and up front with the vehicle pricing. When we got close to a deal, the Sales Manager, Kevin, met with us and wanted to know what he could do to make us feel comfortable with a purchase. We expressed our desires and he was willing to meet our needs. In closing the deal, the Business Manager, Tom Pardo, was very honest and personable and completed our outstanding purchase experience. This is the 18th vehicle we have bought as a family, and the first Acura we have owned. The treatment we received from the Regal Acura team will keep us coming back!Skip Stevenson, Lakeland, Florida

GregInAL

Nov 30, 2013

David Shultz did an awesome job finding me the Honda Odyssey I was looking for and beating my best price from another dealer. He really earned my business. Great follow up after the sale. He made the whole process quick and painless. I love the new car!

jball003

Nov 27, 2013

We were treated in a very professional manner in all aspects of the transaction, everyone treated us in a manner that we would always want to be treated when making a purchase of this type.

HermanBoodoo

Nov 20, 2013

All the employees we dealt with were professional, knowledgeable and friendly. David spent quality time with us showing all the features of the car and this made our decision to buy the Accord Sports much easier. We also thought that the final price was pretty good and the car was very clean delivered to us. The drive from Tampa was well worth it. Thank you.

noneda

Nov 18, 2013

I got the internet sale price from the dealer and they honored the same without any hidden charges. I was trading in a vehicle for which they gave a better price than any other.The details given by the sales men - Kevin, Aven and JT were really informative and up to my expectation. I was referred to this dealer by my friend and they were really good.Overall the vehicle buying experience was very good with this dealer.

EAnderson0001

Nov 11, 2013

Customer Service and friendliness at Regal Lakeland was Excellent. I drove all the way from Tallahassee to purchase a car from them and had a Great experience!

velazquezj

Nov 2, 2013

Would you recommend this dealership: Yes, absolutely. My experience with Regal Honda was a very positive one. I wanted to buy a 2013 Honda Civic so I thought I would start my quest of getting one by browsing the internet and calling the Honda dealers that were nearby my area. After almost a month of online search and contacting seven (yes, seven) Honda dealers all from Central Florida I became a bit frustrated as none of the dealers were willing to negotiate with me, not even close to my target price. I kept searching but this time I changed zip codes and increased the ratio of miles and that is when I found the Regal Lakeland website. I am so glad I did. After initially browsing their site and seeing all the positive reviews in the dealerrater I decided to contact Regal. To my surprise Regal did not only meet my target the employee who took my call (Ms. Lucy) also sounded like she truly (and I mean truly) wanted to work with me which was something I did not see in the other dealers I previously contacted. I have to admit however that Regal was a little too far for me (about 100 miles from where I live) and thus that made me hesitate quite a bit. Should I really make such a long trip to buy a car? But after my experience with them I must say that it was definitively worth the trip. From the moment I stepped in their door to the moment I left everybody was very professional and courteous. Because Regal is a bit far from my home I contacted them mostly via email and thru the phone and their internet sales specialist (Ms. Lucy) was just a delight to work with. Lucy provided lots of information on the Civic I was interested in buying and also answered all my questions in a very professional way. After ironing out all the details of the sale I decided to make an appointment to visit Regal. Upon my arrival to the dealer a floor sales consultant was then assigned to me (Ms. Wanda) and let me tell you is been years since the last time I saw a person as dynamic and organized as Ms. Wanda. Upon arrival Ms. Wanda was already up to speed, with my paperwork ready on her desk for me to review and even had the Civic waiting outside to conduct a visual inspection and a test drive. Everything was conducted very professionally, without a glitch and with no pressure at all!This was my first purchase with Regal Honda and after of what I experienced I am definitively returning. Even if I have to travel another hundred miles to get my next vehicle. Lucy, I very much appreciated it everything you did for me thank you so much for the help. Wanda, I wanted to let you know I have been driving my new Civic for more than a month now and am so happy with my purchase; and the way you treated me was just top notch. I absolutely love my new car and I can't thank you enough for it. Everyone was so nice and caring. Thank you Regal! Godspeed. Jose from Oviedo, FL.2013 Honda Civic EX

LeoPicado

Oct 18, 2013

I went to 5 Honda car dealers from Orlando to Lakeland, including where I purchased my last Honda, not even there where I was already a customer they were willing to give me the numbers I needed.I recently purchased a car with Regal and they worked on every aspect. I will commend "J.T" for his hard work and dedication. The only down fault I found it was after the fact, less than 24hrs I brought the car back, I found a couple blemishes and the Sales Manager Joe Herrington told us too bad the car is already yours and Honda will not accept the claim. At the moment when I decided to return the car, Bruce then said go talk to J.T and see what they can do. Bruce was very accommodating and he was put in an awkward position. I approached Joe and explained what was going on. He stated again there was nothing they can do at the point, I reply yes you can start the process to return this vehicle. He said nothing, all he did was continue doing numbers. 15 min. went by my wife, my 1 yr old and I where just standing there, not eye contact, not I'm sorry, nothing just left there.After 15min my wife approached Joe again and ask what are we doing? He reply on a mean tone I ALREADY PAGE JT DIDN'T YOU HEAR THE INTERCOM? My wife told him the we were the customer and he was a "manager" to please show some respect, not one was been disrespectful for him to talk to us in the tone. He asked her: "what would you like me to do? Stop working a deal for you?????What a jack xxx response coming from a manager, really? Joe need a attitude adjustment as he may run away some customers in the future.Other then that I am extremely please including with the general manager who contact us a day later to make us a better offer then all Honda dealers around, thank you Mr. May and you have won a customer for a while

Karenrizz

Oct 11, 2013

I walked in this dealership with a pit in my stomach, worried about the safety of my current auto. I walked out with a new Honda Civic, happy, relieved and no pit in my stomach. John Greer took all my worries away! Thank you John!!

4corky4

Oct 4, 2013

We returned to Regal since 1987 we have bought all of our cars there and also had them serviced there. All of our buying experiences have been very good and this one was no exception. When we arrived, John Greer met us. After explaining what we were looking for (safety, economy and ease of use) he very quickly showed us a Honda Fit. It is the perfect car for us. He took the time to work out a deal that would work for our finances. It does't get any better than that.BDJ

llavallee2001

Oct 1, 2013

We wanted a reliable van for a good price but instead we ended up with an excellent van and a great deal on our Honda Odyssey. Our sales person Raj Abraham showed us many different vehicles in the price range we were looking for. He is very knowledgeable and very professional and very helpful, and helped us make an educated decision in buying our van. My family loves the Honda Odyssey and if we ever buy another vehicle we'll be visiting Raj Abraham again.

hotbod

Sep 27, 2013

Can't figure out if Mr. Ovid is a jerk that acts nice or a nice guy that acts like a jerk. Comes on very friendly and nice, then turns into typical agressive, overbearing car salesman. His sales technique seems to be to push and push until he angers the customer to the point of walking out of the dealership mad. We simply asked for a reasonable price on a new car, and he tried to squeeze us to the tune of serveral thousand dollars over and above a reasonable deal. He said that obviously, we had done our homework and then preceded to treat us like we had just fallen off of the turnip truck. He should treat his customers with more respect. FYI, we had our car title, all accessories, and check book to make a deal until he tried to screw us over. He blew a really easy sale by not being honest about the price that the dealership was willing to sell the car. Don't know if entire dealership operates this way or not, but are not willing to find out. This is just another system auto dealer that will try to milk you for every dime.

Walsted

Sep 27, 2013

My husband and I were warmly greeted by Darryl Montgomery on Saturday, September 14th. We drove with him several Terrains. We are both tall and in our 60's. We were looking for room for long legs and need the height of a larger vehicle. We were not interested in a van. As my husband said that day "we are just kicking tires". He talked with Darryl several days later and Darryl suggested we might like to try an Acadia. Saturday, September 21st we came back to see him and tried the Acadia. I had previously driven 15 different vehicles. I LIKED the Acadia the best. Darryl made arrangement for us to take it home for the weekend. I loved it. It was just what I wanted. We took it back Monday afternoon. We needed more time to think about it (and pray about it) I talked to Darryl several times this week. He always pleasantly responded to my calls and messages. I truly felt the Acadia was the car for us. I called him Friday morning and made arrangements to come in and buy that afternoon. I am now the proud owner of a 2014 Champagne Silver Acadia. I will definitely recommend him to my friends as a consultant and Regal as a great dealership to do business with. Cynthia Walsted

handyandy1234

Sep 21, 2013

Fast friendly service good food while waiting and great knowledge of car great overall experience. I would buy my future car at this dealership in the future.

Boppuri

Sep 17, 2013

I was contemplating on buying a car for a long time and was exploring various options. I came into the Acura showroom, not ready to buy it, however, Raj Abraham convinced me to. He has a pleasant disposition, was cheerful and made me feel confident about the choice I made. I really love my car and just enjoy driving the car everyday. Raj Abraham has a thorough knowledge about the car and made sure he explained all the features to me. During the test drive, he made me feel like I already was the owner of the car. I really loved the way he made sure Im comfortable about the car before the purchase. He established a good rapport and answered all my questions. He helped me get good financing too. Ive had really bad experiences about car purchases before but this was really positive and great experience. I think Raj is a great salesperson and great asset to Acura too. Im really impressed and will recommend Raj Abraham to my other friends too.

Depp2

Sep 12, 2013

I made it clear I wasn't dealing with the standard waste my time games in buying a car. Eric immediately went to Al, the Sales Manager, and gave me a bottom line. Most of the work was done over email and the car is great at a competitive price. I will refer anyone I know to them.

hondafrompalmharbor

Sep 3, 2013

Kendall and Jamichael were great to work with. I purchased a 2013 Honda Accord LX and had a very pleasant experience. Super friendly and super responsive. Since I was buying a new car I had no experience with the quality of work from the service department. I was dealt with fairly and straightforward on the issue of price.

colonelstandard

Sep 3, 2013

My wife and I had visited two dealerships in the Tampa area with an appointment on one day. The next day we went back to REGAL, where we had purchased an Acura Rita at Regal three years before. We cannot provide enough praise for Rita and the way that she works with you. She gave us her full attention and made sure we knew all of the options. She wanted us to be happy with our selection. When it came time to negotiate the deal, Rita and Regal provided us with a very fair offer for the new vehicle and a respectable offer for our used MDX. Needless to say, Rita has our business and will for as long as she is there at REGAL !!!

aferreone

Aug 29, 2013

I was in Lakeland dropping my daughter of for her 1st year at college. She needed a new car as I would be 1500 miles away and unable to help her. From the time we pulled in the parking lot, until she drove off with her brand new Civic. the entire staff at Regal Honda could not have been nicer or more professional! Truly a great experience from Adam our sales rep, too sales manager and finance manager! keep up the good work guys and we'll see you in 3yrs for her next car! Thanks again.... Tony from CT.

jimo56

Aug 18, 2013

Just a great overall experience. I don't think we've ever enjoyed purchasing a vehicle as much. Raj Abraham was sincere and true to his word. Trent Turner was also a pleasure to meet and deal with. Thanks to Kendra as well. Next time I'm in the market for a vehicle, I'm headed to Regal.Thank you all!!

brook00

Aug 12, 2013

Crooks, liers and cover up dealership. Will tell you any lie to sell. Gm is the worst!!!! Saul Jr owner also lies to you. Says one thing then leaves you hanging. No show no calls then they say your harassing them bc your using the warranty they offer and advertise. Fraud company pls be aware.

courtuf7

Aug 10, 2013

We had a positive experience working with Jessica Pari over the internet and decided to take the trip from Bradenton to Lakeland to look at an Odyssey. Unfortunately, when we were greeted we were immediately given to a new sales associate (an old gentlemen) who did not have any real knowledge of the Odyssey or its features. Finally, when it got down to discussing a price it seemed that we were just being left to wonder what was going on. They started with a price over $1,100 higher than what we were told over the phone. Eventually they acknowledged that error and then when we began to negotiate for a price and provided them with a guaranteed American Express offer from another dealership to match, their response was that the offer was a "LIE." I showed them the specific offer, broken down, and asked for their best price. The Sales Manager arrived and said that they would not go any lower than a price approximately $1,000 higher than the best offer we received. At that point, we left the dealership knowing that the reason they had more 2013 Odysseys than most dealers in the area is because of an inexperienced staff and an extremely poor sales management team. I would recommend looking elsewhere until they get these issues corrected.

Dam0n

Aug 8, 2013

After researching the car we wanted on the internet for quite some time, we found our pre-owned Honda Odyssey on Regal's website. We called and spoke with Stan May, the general manager, and he put us in good hands with Douglas Maynard, our sales rep. Since we live almost 100 miles away, we were a little nervous about purchasing from an out of town dealer. The car had just came in on trade and Douglas, (the guy in the hat) was very courteous and responsive to our questions and concerns. It took a few days for the car to go through the normal service checks and detail center, but Douglas was contacting us every step of the way with updates. Once the car was ready, we drove to Lakeland for a test drive and ended up buying the car. We were very happy with the financing options that we were offered and the friendly customer service we received. After driving the 100 mile trip back home, the vehicle started having problems. Although this is a used car, we started to get very concerned since we planned to drive the car to upstate NY in the coming days for vacation. We immediately called Stan back at Regal and expressed our concern. Stan handled this like a true professional! The next day, Stan sent a driver to my house with a newer model Honda Odyssey loaner car to take on our three week vacation (unheard of, right?). Rather than driving the vehicle, he had our car towed back to regal for repairs. When we returned from our vacation, our van was repaired to our complete satisfaction and returned to our door step. We are very impressed with the level of customer service from Stan and his team at Regal. It was well worth the drive to do business with these people and the company they represent!

KelseyH

Aug 6, 2013

I was very impressed with the "real-ness" of this dealership. I live about 45 minutes away from Lakeland so it was a bit of a drive to get there. What brought me to make the drive there was the friendliness of my salesperson, Darrell Rodgers. He was very matter-of-fact and all around great! I had only talked to him over the phone and through email, but it was his personality that brought me to the dealership. We were between an Acura RDX and a Honda CR-V. Darrell was not pushy when we were trying to make our decision. He was helpful in pointing out all the features in both vehicles. We decided on the 2012 Honda CR-V because it was more appropriate for us at this time in our lives. We absolutely love it! The business manager, Tom Pardo, couldn't be nicer. He made the process so easy and he was a joy to work with. Overall - we couldn't be happier! We love our new crossover and we love Regal!

tloos

Aug 5, 2013

It was a great all around experience. I walked away with a good feeling about my new car purchase. Everyone at the dealership was very helpful.

janmohler

Aug 3, 2013

My husband had a very good experience with David. He was very helpful, pleasant, and courteous. I met David after the purchase and he was very helpful explaining all the new features of our new car (especially the Bluetooth, I didn't realize my phone had Bluetooth capability). I did find a few blemishes in the paint and David was kind enough to let us know we can come in at anytime to have the blemishes smoothed out. I would be remiss if I didn't also mention Ray Taylor and Rob Young in this comment section. Both of these gentlemen have always been very kind and courteous when I brought my last car in for service. You have a great team at Lakeland Regal Honda. Jan Mohler

jarmas7

Aug 1, 2013

Everyone at Regal sympathized and understood the headache I was going through to find the best deal with no double talk. They were "HONEST" and emailed me my OTD price with no "ifs" "and" or "buts" When I arrived at the dealer everything went as smooth as they promised. I was amazed and relieved. I kick myself for not buying my other car through Regal. I highly recommend this dealership

FLGator

Jul 13, 2013

After visiting two Orlando dealerships and corresponding via email with five "nearby" dealerships, I decided to visit Regal based on reviews that I had read on this site. Lucy and I had been emailing regarding a 2013 RDX. She emailed me the MSRP, sales price, an itemized list of taxes, tag fees, etc. and concluded the email with a final out-the-door price. When I arrived at the dealership, she introduced me to Darrell. Darrell coordinated the test drives. I expressed interest in a certified pre-owned car instead of a new vehicle and Darrell's professional demeanor never wavered. When I was ready to discuss finances, Al presented a price that was fair and I accepted the deal. I visited the dealership on a Saturday afternoon, so the sales manager and one finance manager, Mike, were extremely busy. I never felt rushed and both gentlemen were thorough in preparing and explaining the paperwork. I am often the "designated car buyer" for my family and friends. In the past 25 years, I have purchased 14 cars from 6 different car manufacturers/dealerships. This was the most businesslike, efficient experience. Even though Regal is almost 90 miles away, I will be returning to this service department for the major service appointments.

ofranco384

Jul 3, 2013

I purchased a new 2013 CRZ. Originally I didn't have the best experience during this purchase. In my previous post I had mentioned that I had been involved in purchasing 8 vehicles from Regal in the past 9 yrs. Of course there was a very good reason I had been involved it doing that much business with this dealership. As I had mentioned this purchase didn't start off with the best of experiences and I had waited for a resolve prior to my first post. I can happily say that all my issues and concerns where addressed by the dealership and their staff as I knew they would. I had confidence all along the dealership and its staff would do the right thing and as expected they did. I would definitely recommend this dealership to my friends and family and of course I will continue to do business with Regal... and by the way Bruce Knowles is the best Service Manager around.

jwitt3034

Jun 26, 2013

Internet sales department did a great job working with me on price via email. Very responsive. Raj was very friendly and knowledgable about the car. Experience was quick and easy.

mcmillerk

Jun 3, 2013

This was the best car buying experience I have ever had. I would reccomend this dealer to people all over Orlando. There was no hagling. Great job Team reagal

BuckeyeFanInFL76

May 30, 2013

JT was honest and friendly from our first point of contact via email and through the final purchase of our Honda Odyssey. He presented the van well without trying to pressure us into buying it. My wife and I felt very comfortable him and could tell he was honest and full of integrity. Regal Honda gave us an excellent deal on our purchase, better than any of the other Honda dealerships around Florida. No gimmicks, no games. I will recommend Regal Honda to my friends and suggest they deal with JT.

Owusu2003

May 24, 2013

Raj Abraham helped me pick out my first Acura. I was so impressed with the amount of knowledge he had about the details of the car. He made me feel comfortable and relaxed about buying this car. He explained all of the safety factors and pleasures of owning an Acura. I am particularly impressed with professionalism and mannerism he presented during the process of explaining the financial information with me. Abraham was so patient with taking the time to explain all of the features in the car. I would recommend Raj Abraham to anyone who is looking for an intelligent and accommodating salesman.

Dennyscornelio

May 22, 2013

Awesome experience with the sales-man ( Aven), very straight forward. Willing to listen and work with me. Very helpfull. I will definitely recommend him to everyone I know.

Pikachu12

May 20, 2013

I am a college student and have a very tight budget for buying my first car by myself and I had a wonderful experience and was able to get out with a car the day I stepped into the dealership although I was not intending to find a car that day but they just bought a car that had great mileage on it and was a great price for my budget and they worked with me on getting the warranty on the car. Which was a relief off my mothers shoulders for her only child buying their first car. Thank you so much for everything, greatly appreciated

dharris898

May 18, 2013

We really like Adam Morgart's style. He makes the "different experience" shine through. Adam, and Regal, consistently demonstrate courtesy and respect. We traded our other car for a 2013 Honda Pilot because Adam made it easy; no pressure, no stress - it was a pleasure buying from Adam and Regal.

jamesrtrivedi

Apr 1, 2013

Regal Honda Dealership is fantastic. First time I had good experience with them was in 2007. Although I couldn't buy a vehicle from them because I didn't have any credit history, the treatment from this dealership was amazing. I was planning to buy new Accord 2013 and now I am located at Daytona Beach, FL which is 110 miles away from Lakeland, FL. I got quotes from other dealerships which were approximately within 50 miles of Radius from my town but I wanted to keep Regal Honda as an exception as I had great experience with them in 2007. I was able to make this deal with them. Next time even if I am 500 Miles away from this dealership, I would still want to check with them about the options and pricing before purchasing a Vehicle. Regal Honda don't have fancy showroom and lot of food options for customer (which being a customer I don't mind at all), however, they have best sales people who can understand your requirement and work on the real good numbers to bridge the gap. Thanks,James

SanjeevVerma

Mar 16, 2013

Best Dealer so far i have worked with, very honest and prompt. I got the best deal for my 2012 Acura TL which i bought from them, no other dealer came close. I also recommended my friend too and he also bought Honda Civic from Leah and was very happy with his purchase.Thanks to the team there, This is the first dealership i am recommending so far for the best prices in the area. The review was long pending from my side and i told lot more people about them....

goosepool

Feb 26, 2013

Our used car buying experience with Regal Lakeland was second to none. We were looking to buy a Chrysler PT Cruiser, which was advertised at Regal Lakeland's showroom at 1025 Bartow Road Lakeland. Our visit to Regal resulted in us being able to find the exact car we were looking for.Thanks to the first class help we received from sales consultant Ruben Sierra our car buying experience was perfectly straight forward.After first trolling the internet we ended up with a shortlist of possible PT's in various locations. We had to start somewhere and so we began with a trip to Regal Lakeland. Ruben could not have been more helpfull. His friendly professional and honest demeanour shone through, which allowed us to evaluate our purchase with a confidence not always in evidence at some used car dealers. Ruben ensured that the car was thoroughly cleaned and checked for us before we collected it. We are delighted with it and after two weeks of driving we give it top marks, just what the doctor ordered. If I was reading this description of a customers' experience of buying a used car, I would, to say the least, be a bit sceptical as to the posibillity of it being writen by an employee of Regal to boost sales. Let me assure the reader - That is not the case. We actually live in the UK but have a holiday home in Florida. We have no affiation what so ever with Regal. We wish only to genuinely convay to everyone; our personal experience with Ruben and Regal and to describe a very pleasent outcome to our first car purchase in the US.

dandj1155

Feb 16, 2013

Michael was very helpful showing the different features in the vehicles we were interested in. We were pleased with the follow upcall & e-mail, informing us we could call at anytime we had any questions. We would recommend Michael & Regal Honda to any ofour friends who are interested in buying a car.David & JoAnne

christa.y.hicks

Feb 2, 2013

My elderly mother was in need of a new car. We went to many car dealers to find the car she liked and one that my father could comfortably ride in. She loved the Toyota Camry. Regal Automotive had a 2012 Camry with 1,000 miles on it at an amazing price. We dealt with Trent Turner and his sales manager Stanley May. They made the whole process easy, hassle free, and above all, they were genuinely caring about my parents situation. This was the best car buying experience we had (other dealers were overly aggressive and rude). Now my mother and father are safely and comfortably driving to Moffit several times a week. It was such a relief to find a dealership that did not care only for the bottom line, but truly cares for the customers that walk through the door. Thank you!

fenix rising86

Jan 30, 2013

My first stop was to Regal Lakeland just to browse around and get an idea of what I wanted. I met Adam and had a great experience with him. He was helpful without being pushy or making me feel uncomfortable. That day I wasn't interested in anything on the lot. A few weeks later and multiple dealerships and salesman later I had finally had enough. I still had Adam's card (the only one I kept since the other dealers were less than pleasant). I called Adam and told him I was going to come back by and wanted his help. After 2 days of looking and deciding I bought my 2012 Honda Civic from Adam and told him I would see him again when I get ready to buy again. Thanks to Adam I have a car I love and had a Salesman that I will go back to as long as he is still selling cars. If it wasn't for the great customer service, friendly attitude, and overall helpfulness of Mr. Morgart I never would have gone back to buy a car from him at Regal Lakeland.

theresa118

Jan 25, 2013

We bought a new Honda Accord 2013, did the negotiation of price over the phone with the very pleasant JT Thomas. A very nice young man, an asset to the dealership. Went to pick up our car and met with JT Thomas it was a pleasure doing business with him, would recommend him to anyone looking to by a new Honda. We traveled 70 miles from our home town to pick up the vehicle and we have 2 dealers close to where we live.

ashy

Jan 9, 2013

Very knowledgeable, patient and courteous dealer. Showed us exactly what we were looking for and answered all our questions to our satisfaction. I recommend him very much.

Tice123

Jan 3, 2013

My parents Went to regal to get my car fixed, ended up costing me and them more money than We thought; but even tho I was upset And having a bad day, the cashiers were so sweet to me and made my day seem better after all. I think I am going to continue to use regal because of this great customer service experience I had. I would also like to say that Ray Taylor was nice as always. Thank you for being so kind an courteous! We need more people like you guys in the world.

nielsenc

Dec 19, 2012

What a wonderful experience. Abraham was such a pleasant surprise from my perception of what a car salesman would be. He was extremely polite, listened to what I wanted and did everything he could to make my wishes come true. I would highly recommend this young man if you want someone who won't pressure you and will work hard to create the right deal for your circumstances. He was extremely knowledgeable about the vehicle and after my purchase spent considerable time to make sure I understood all the functions of the vehicle. He follows up after your purchase to make sure you are happy and to answer any questions you may have. He pushed to have some of the extras I asked for completed in a limited amout of time so I could get on the road to visit my family several states away. All in all a great experience and one I would recommend to anyone. Thanks overall, to the dealership for making this a pleasant experience and kudos to the Acura sales manager, the finance manager and the service personnel for making this a great experience. Abraham was awesome - thanks so much

Judybaker

Dec 14, 2012

Thanks to Adam, buying my Odyssey was the most stress free, smooth and timely experience I have had purchasing a new vehicle. Adam was pleasant and did not make me feel the least bit pressured. He worked with me on pricing and was more than willing to help come up with a deal we could both live with. It was late in the day when I made my decision and began the purchase process. I had mentioned to Adam I could not see to drive at night. He was wonderful by expediting the paperwork as best he could. He also informed Larry Riddle in finance of my situation and Larry also worked as quickly as possible to get me on the road before dark. Thanks to the teamwork of Adam and Larry, I was able to make it home just as it started to get dark. Adam is such a kind and thoughtful gentleman, he called my home phone to make sure I arrived safely. I would definitely tell anyone in the market for a Honda to be sure and ask for Adam. He is definitely an asset to Regal.

MEME1922

Dec 14, 2012

My visit to REGAL was definetly worth the two hour drive.I was greeted immediately by Chris Boswell and Marlon Jones upon arrival.It was definetly not what I expected,they were very patient and understanding of my needs.The process took less than two hours and I was on my way home with my beautiful new car.I would definetly refer all of my family and friends to REGAL,,,,,,,,,,,,,,,,,HAPPY CUSTOMER,,,,,,,,,,,,,,

MommyMcQuillen

Dec 5, 2012

T.J was very helpful and informative from the start. He knew I was just pricing and figuring out payments with my trade from the start and he was very supportive and friendly. He did not act like I was just wasting his time and even though he knew I was not going to buy that day he helped me figure out the best possible plan and way to get what I needed. When we are ready to buy our next Kia Sedona we will be buying through him. I highly recommend him! Thank you T.J for your honest help!

jpatton4674

Nov 28, 2012

Best Buying experience ever! I have been Honda owner for more than 20 years and was looking at the new redesigned 2013 Accord. Adam and his manager made me feel welcomed and valued thru the the whole buying process. Regal Lakeland takes the hassle out and makes it a fun experience!

angry grandmother

Nov 22, 2012

Sal,I have never met you, but I the mother-in-law of ....... In the past I have bought four Hondas from your Lakeland dealership. T..... against my wishes suggested that we go to Lakeland to see if your dealership had a Odyssey color I liked as Clermont, where I live, did not have anything I liked. The reason I didnt want to go back to your dealership is that years ago I let Jerry G..... talk me into a dud of a vehicle...a Mitsubishi...which ended up with all kinds of problems. T.. pretty much at that time did not want to go back to your dealership, but because Gunter was gone we did and purchased a Civic. But, on Monday, November 5, I agreed to give the dealership one more try. Boz was the epitome of a gentleman and found just what I wanted on your lot. I realize T... and Gil have had encounters in the past, but I really think your people glossed over the incident that made us leave. T... was only, initially, trying to help to find out why the phones were not being answered. Gil approached T.. and me to say he had done as well as he could do with the car deal.Sal, I almost said at that point for us to leave because everything he said was in such a condescending, put -on manner. Things went from bad to worse, and I honestly thought he was going to actually become physical with ...., even (yelling at this point) .Gil made a big issue of making it sound like .... had pulled a gun on him. Yes, customers and salesmen all were hearing this, but had your manager remained calm and not started yelling like he had been done an injustice, and spoken in a normal voice, we would have been driving the van from Lakeland Honda now instead of one from Ocala Honda.I taught school for thirty years in Florida and 12 years in Polk County , and I have never witnessed nor been involved in such a childish display of anger by anyone in a responsible position as I saw in Gil.I live in a retirement community of motor home owners, and since driving into the park of 152 lots, all I have had were comments about my beautiful Odyssey...where did I get it, did I get a good deal, etc. I regret having to tell you that I tell them Honda of Ocala , a fantastic deal, smooth transaction, and a wonderful experience. I also tell them if they are in the market for a new Honda (40% of the motor home owners drive CRV's at the present) to please go to Ocala ...not Lakeland Regal Honda or Chevrolet, Acura or GMC. I simply cannot send anyone to your dealership after having such a humiliating experience with Gil.I was so dumbfounded that they DID tell us to leave and never come back...contrary to the story you were told. I am sure you will survive without ....'s business, but it is the reputation gained from this incident which eventually will make some impact on your dealership. I am seventyseven years old, but I will never the rest of life refer anyone to Lakeland Honda. I will be sending this email to my entire list which is in the hundreds. I will ask everyone who receives it to send it to their entire list as a warning of doing business with with any Regal dealership.The entire gist of the email is to let you know that the way the incident happened and what you were told happened do not in any way resemble one another. If you choose to retain Gil in your employment, then I hope he goes to an anger management class and learns to deal with all kinds of people from all walks of life in a more calm, professional manner.Shirley

murf2549

Oct 19, 2012

We were very impressed with JT, both his knowledge and professionalism were commendable and in addition he was very personable. If we have friends in the market for a vehicle we would highly recommend JT and Regal. There was an issue with scratches on our new vehicle and it was addressed and resolved in a timely manner much to our satisfaction and the vehicle was delivered as promised. We will be going to Regal and looking for "JT" the next time we need a vehicle. Thanks for the great experience!

ARGnhg

Oct 16, 2012

I bought a 2012 Honda CR-V in April of 2012. After a few weeks the vehicle started giving me troubles with the rear brakes grinding. Bruce Knowles worked with myself and the Honda Corporation to resolve the problems. Bruce and his supervisor Mike worked did all that Honda would them to do under warranty. I then contacted Gil Mien and he worked with me to get me into another vehicle. Kevin Dame was my sales person and he did a wonderful job. Honda Regal Dealership is a place where I feel you can get professional and courteous service. I would recommnd the Dealership to all. Thanks for making dealings with you very pleasant.

cherie.dilley

Oct 13, 2012

Trent was extremely helpful and patient with all of our quirks and made sure that we were happy with the car that we chose. Even though we didn't end up leaving with the car that we expected to, we are very happy with our purchase and will continue to use Regal and Trent for our car buying needs! Thank you, Trent!

HondaMamaw

Sep 18, 2012

This is the 4th new vehicle I've purchased from Regal, 2 Acura's and 2 Honda's. Why go anywhere else when you can get superb service from a local dealer? I was a HUGE Billy Ray Morrison customer and HOPED I would get similiar service from my next "salesman". J.T. met us at the door and made us welcomed from the very start. I did not intend to buy a new car that day, just wanted to look at one. I left several hours later with a new Honda Pilot....great salesman you have Regal! I also found my NEW Billy Ray. JT was pleasant, informative, polite and made me feel like he was working for me, the customer, as well as Regal. With his personality and devotion to detail, he should go very far in the company! So again, thank you JT and thank you Regal Honda for my new "ride". I am so very pleased.....

smiddy978

Sep 16, 2012

I am faithful Honda owner. I have owned 3 Hondas since I have been an adult. The last Honda I purchased was 7 years ago and if not for the head gasket blowing I would have kept the car. However, after that incident and being a recent graduate I felt that it was time to upgrade and get something a little more sophisticated. I live in Tampa and after extensive research in the area I could not find any really good deals. So, I started looking at car dealerships in Lakeland. My uncle has purchased several cars from Regal Lakeland and a family friend of mine told me that she had a really wonderful experience there also. I went to the dealership Friday morning hoping, but not expecting to leave with a car. J.T. was the gentleman who assisted me throughout the entire process. He was polite, attentive, and professional above all. Coming from an extensive customer service background I was very impressed with his knowledge of cars and adhering to my needs as a customer. Needless to say with God's grace and J.T.'s assistance I am now the "HAPPY" owner of a 2009 Honda Accord. I was so happy with my experience and with J.T. as a sales consultant that I have confidently recommended him to others because I know they will not be disappointed.

pdixon13

Sep 14, 2012

I had gotten a soliciation in the mail and expected with my credit and budget there was no way I could qualify, but decided to call anyway. JT was the salesman that answered the phone, and from beginging to end I couldn't have been more pleased. He willingly talked to me on the phone first, heard me out about my concerns, but still encouraged me to come in to the dealership. Even though I live a little ways away and have a closer Honda dealership, I felt comfortable talking with him, so went in. He had already "done his homework" with the information I had given him, talked with finance, and had two possible vehicles ready for me to test drive. Needless to say I was shocked that ANY new vehicle would be possible, but then to have a choice was amazing. I did test drive one, but then my daughter wasn't feeling good, so I felt I should leave. JT was very nice about it, concerned for my daughter, and didn't pressure me at all to make a decision then or even ask when or if I was coming back. He just left me with information on my approval and figures. I still felt the bottom line was too high for me, but with a few back and forth phone calls he was able to make the deal happen, with ideas (such as a different insurance carrier) that made all the figures work. He even delivered the car to my home since with my work schdule and driving distance it would be several days before I'd be able to return to the dealership. He definitely went way above and beyond what I would ever expect from a salesman. The entire process was so easy and pleasant with definitely no hard pressure, just common sense answers to what I thought were unsurmountable problems. I would definitely recommend JT to anyone.

curtnmel

Sep 7, 2012

We have been very well taken care of by everyone we have encountered at the dealership, even when we have had four kids in tow.

sills

Sep 2, 2012

We really like working with Adam. Have already bought 1 vehicle from him, almost bought a 2nd one last winter (really regretting not having done that now) and will return to him in the future for another vehicle. His knowledge and attitude are both exceptional - it is a pleasure buying from him and Regal.

Lacejones

Aug 29, 2012

I think JaMichael is one of the best car salesprsons I have ever dealt with! I needed to stay within a budget and he made sure he got me to the price I needed. I am not even a local resident, I am on vacation from West Virginia and he treated me like we have been friends forever. I will definitely recommend him to family and friends I know will be visiting this area. He is a great salesperson!

elishasims

Aug 27, 2012

Adam is my number one service guy! Any time I have needed service on my car he has helped me above and beyond necessary. From my taillight falling out to an air freshener making a mysterious rattling in my car and 5000 (crazy female who knows nothing about cars!)questions he is always patient and humorous and does everything possible to help me out. I've gone to him for 5 years and will continue to do so. Thanks Adam =)

Deborah Taylor

Aug 21, 2012

Adam Hernandez is very professional, kind, and one of a kind person! He goes beyond your expectations of good customer service! He is A+! I would recommend Regal Automotive to anyone that expects good service, reasonable prices. Adam makes you feel at ease from the very first, "How may I help you?" You can hear it in his voice that he is sincere and truly cares about all your car concerns. Regal Automotive is very Blessed to have such an upstanding employee. I believe having a great Service Director like Mike Oglesby, makes it a lot easier to want to deliver good customer service to all consumers that come into Regal. From a simple oil change to major repairs there isn't anywhere else I would trust my vehicle to go. I truly feel like a part of the Regal Family! I really mean that. Thank you, Amanda, Adam and Mike for making me feel so welcomed. I know the job will be done right the first time. If I do have any concerns, I trust, without doubt, they will be addressed and fixed to my expectations.

Kimberly714

Aug 15, 2012

This dealership has by far the best employees to do service with! We have went through Adam everytime we take our vehicle in. He has always been helpful and knows his job well. We haven't came across anything yet that he hasn't been able to help out with. I look forward to having him help us with our visits in the future.

jcantellano

Aug 13, 2012

This dealer ship gives excellent service everytime! Our Contact is Adam in service he always solves our problems fast so we can have our vehicles picked up and ready to go.I always use this dealer and would recommend them to anyone.

ricklowe

Aug 13, 2012

our sales people were very helpful in finding us a deal on a new car. they kept us informed on what was going on through out the whole process.

Esth1949

Aug 12, 2012

I appreciate how respectful & freindly Mr Adam Hernandez was and how well he took care of Me, While my car while was being servied & will recommend him to all my Family & Freinds.

MorrisMerdine

Aug 12, 2012

The service was exceptional. Brian was very knowledgeable of the car he sold me.He was extremely patient and did not make me feel pressured into making a hasty decision. It was a great experience shopping at Regal Honda I will definitely recommend Regal Honda to all my friends family. Thanks to Brian for an exceptional customer service.

Pwmurphy

Aug 11, 2012

Adam Hernandez is the best service manager I have ever come across. He goes above a beyond to take care of my every need. I have dealt with many sub par dealerships in the past. Regal is by far the most amazing dealership I have ever come across. Adam answered every question I had. He is an asset to the dealership. I drive a Nissan Titan and I would not even think about taking it my local Nissan dealership. Give that man a raise Sal.

debruss3

Aug 11, 2012

Adam was very knowledgeable and understanding of my problem/situation with my car. He personally took me to work, was very sincere in his work envirement. He accomplished my service in a very professional manner and quality service. I would recommend Adam to absolutebly anyone.

ckmac7893

Aug 11, 2012

Kevin Dame was by far the most pleasant car salesman we have ever worked with. He was extremely patient with us and brought in multiple vehicles so that we could see the colors of both exterior and interior in person. He gave us the exact price we were hoping for which was an outstanding deal. The only negative of our experience was the pushiness of the business manager to sell a warranty for our new vehicle. We will definitely go back to Regal and Kevin for our next car purchase.

BRENDAHARRIS

Aug 10, 2012

I have been a customer at Regal Lakeland for over 15 years. I have purchased several vehicles and have always had them serviced at Regal Lakeland. I trust Kyle Cook - he always taken the time to explain any needed work and the cost. Kyle is very courteous, friendly, and goes the extra mile in providing excellent customer service. He makes every effort that the service is done correctly the first time and that my vehicle is ready when promised. I appreciate that Kyle in considerate of my time - making sure I have a ride to work while my car is being serviced or if the repair is going to take longer than a day, providing me with a loaner vehicle.

JaneHunkler

Aug 9, 2012

Since buying my car in June of 2009 I have had all positive dealings with Regal and Adam Hernandez. Everyone is very courteous and helpful and I would recommend Regal to anyone for service or a new car buying experience.

kellim

Aug 9, 2012

Adam Hernandez has always treated me and my Acura with compassion. He is knowledgable, friendly and helpful. I have a 1997 model and he manages to keep it running for me.

elnhanrahan

Aug 9, 2012

Courteous greeting upon arrival. Explained in detail what was to be done and cost. Adam as well as his department go above and beyond for the customer. Appreciate the availalbilty to answer all questions and always with a smile.Eileen Hanrahan

tscottSkinnylilmama

Aug 8, 2012

My experience with regal was great.Kyle did an Amazing job finding me the perfect car to accomadiate my budget. He had the knowledge and know how to sell me on a terrific car.I give him a thumbs up on his customer service skills. Couldn't of asked for a better sales rep. I just loved Kyle Clos... I will for sure refer him to anyone I know. Great job Kyle

berams28

Aug 8, 2012

adam hernandez is the master of his craft ,he is very professional,friendly and explains exactly what work he is doing on your vehicle... i will be back, and as a matter of fact i even brought in my 2005 crv for my 90,000 mileage check-up and will continue to bring both vehicles ...i feel i can trust adam 100% and thats hard for me being a retired police officer from yonkers ny who has a hard time trusting anyone after 20 years of service... adam has become a friend to me and i would like you to rank him very high on your list ..............

dykerep

Aug 7, 2012

Adam Hernandez has been servicing my civic since I bought it in 2008. It has 175,000 miles on it now so he has seen me a lot. He is knowledgable and courteous and most of all treats me fairly. he has gone out of his way to make servicing my vehicle easy and affordable. I would recommend Regal to my friends and do.

Elaineo713

Aug 7, 2012

I've dealt with Regal Lakeland for 4 years and every time I call for service I request Adam Hernandez. Adam is exactly what I'm looking for in a service manager - he knows me, he knows my car (I've bought 2 new ones) and he actually listens to me. He is extremely competent in dealing with my issues and always treats me well and my car gets fixed. I couldn't ask for better than Adam.

colyy

Aug 6, 2012

I worked with JT and he was great. He did everything possible to make me happy with the purchase. My used car had some paint damage and they did not hesitate to have it fixed. Would definitely buy my next car from JT.

clchewning

Aug 6, 2012

Service is fast and Adam makes sure all issues are addressed with your vehicle. He keeps you informed from the time you drop your car off until you pick it up.

shannonlstallings

Aug 6, 2012

Mr Bozwell was the most attentive and hands on sales rep. i have ever worked with. I usually purchase a new vehicle every two years, and am devoted to return to Mr Bozwell with all my business and tell all my friends about him...

garysheff

Aug 6, 2012

Adom Hernandez is so nice and respectful i will recamend him to all my friends and family.he was attentive to our needs as for as budget but stil doing quality work thank you so much adom..

jhanifan

Aug 6, 2012

Adam is very knowledgable of his job and has excellet communication skills. Very pleasant to work with.Great asset to this dealership. I would bring my car for service again and request Adam.

Simonson

Aug 5, 2012

Adam is not only professional but he took the time to build a relationship and made sure I was taken care of every step of the way.

strick120

Aug 5, 2012

Adam is always friendly and very straight with us. He appears that he enjoys his job and is a very dedicated employee for the dealership. The dealership should feel so honored to have him.

Krb922

Aug 5, 2012

Adam is a very pleasant individual to work with. He takes great pride and joy in the work that he does. Would highly recommend for future service!

13wisdom

Aug 5, 2012

Outstanding, remarkable service! Their staff made me feel welcome and addressed all of my questions. Adam was superb and provided me with a clear understanding of my needs and available options. I'm glad to be a customer!

MsFancy

Aug 5, 2012

The service was quick-Adam was very pleasant! Adam worked fast to get my car in and out for the service so that I would be to work on time!!

tptndr

Aug 5, 2012

Brian was nice to work with since he was honest and straight at all the facts about the dealings and so the deal happened quickly.

Thelmapple

Aug 4, 2012

The dealership had different kinds of cars and at reasonable prices. The customer services was great. I was suprise that they had the car that I was looking for and at a good price. It was an over all great experience. Thank you guys.

blarson53

Aug 3, 2012

There is nothing I dread more than purchasing a new vehicle process. However my experience with Regal and Troy has changed that. The service I received was simply excellent. I had a specific vehicle I wanted, I researched and found it online. Troy took the time to call me and discuss the vehicle. We set a time to meet on a Saturday morning, when I arrived he had the vehicle waiting for me to inspect. The entire process took only about 1.5 hours from walking in to driving away in my new car. I cannot express enough how pleased I am with Troy and Regal. I will be a return customer. Thank you.

trgraf

Aug 3, 2012

Adam was friendly, professional & informant to my issues and the timetable to resolve the service on my truck. I would recommend the staff at Regal to my friends and family for their car & truck sales or service.

Brennie62

Aug 3, 2012

This is our 3rd Honda we have purchased through Regal with Mike as our salesman. The outstanding service and quality of vehicle are the reason we keep returning to Regal.

jeandavis11

Aug 3, 2012

Samantha is the best. Because of her knowledge, personality and integrity we only deal with her. We have purchased 4 vehicles from this dealership and have always been extremly impressed. My husband and I highly recommend Samantha Wilson. There is no better in our book.

doranstark

Aug 3, 2012

Ray and Rob are excellent. They never recommend unnecessary service, and are accurate in repair diagnostics. The wait times are reasonable, and service costs average.

Brendamedwards

Aug 3, 2012

Ruben is came across sincere and honest. He worked to get me into a nice car at payments that I could afford. He was not too pushy and took all the time needed to make sure that I was comfortable with the purchase.

hollywood42

Aug 2, 2012

Chris was very helpful,curteous,caring, and overall a good salesman. I wasnt looking for a car until I came into the dealership and spoke with Chris about a used vehicle. He was not pushy,not demanding, or out of the way rude in anyway. I didnt buy a vehicle but I was thoroughly impressed with his performance. I will recommend this dealership and this salesman to anyone.

edilsaquindel

Aug 2, 2012

The sales department were all extremely friendly and helpful especially Brian. He showed a the best selection in our budget saving us time and money. He also helped with the entire process, even though we had to return two more times to complete the financing process of the purchase. We were disappointed with the finance department and hope in the future they improve that. It seems that the finance department is the only area lacking.

Miss K

Aug 1, 2012

This was my first experience buying a used car through a dealership. I had a "surprisingly" excellent experience. Thus, I would highly recommend Regal Honda to others. Maurice did an excellent job getting me into the perfect car for my family. He listened carefully regarding my list of vehicle "preferences". I was given ample opportunity to test drive vehicles that fit my list. He didn't try to sell or push me into anything other than the sort of vehicles that I requested. He and his colleagues also patiently demonstrated and explained ALL of the various buttons on the console and how the seats worked--as I initially had found this issue frustrating and confusing. Thank-you ! I was highly satisfied with my experience and would highly recommend Regal Honda to others.

dmherring

Aug 1, 2012

I received the best price on the new Acadia (checked with two USAA dealers) and the highest price on my trade in. Both Darrel and Chris went out of their way to accomodate me after an initial mistake on the offer.

graybuck

Aug 1, 2012

Adam was very friendly and very informative. Kept me informed through the whole process. Would not hesitate to return there to do business in the future.

comegetsome

Aug 1, 2012

always my first choice when vehicles are concernd, and is great to work with under any condition. i will to continue to use, purchase and service my vehicles with regal as long as adam is employed there.hands.sincerelydennis pusateri

tomquay

Aug 1, 2012

Best thing was that there was no high pressure and Samantha had the answer to all of the important questions. Will recommend this dealership to friends.

wbracken

Jul 31, 2012

My wife and I have dealt with Chris regarding a new Honda Odyssey. Chris has been extraordinarily helpful and forthright. I feel comfortable that we will get a fair deal and great customer service along the way.

dkremp

Jul 31, 2012

I recently purchased a car with the help of Chris Boswell. I looked at several dealerships in Orlando and chose to come home because I knew I would get the best deal and most attention from Chris. He is very pleasant, helpful and full of knowledge. I will buy the rest of my cars from Chris Boswell.

tlogan1320

Jul 31, 2012

"Boz" was so great to work with!! He was thorough, helpful and friendly. Buying a car is such a big decision, and he really helps you through the process. I didn't feel pressured, and that was the most refreshing part of the whole deal! I recommend him to friends all the time because I know they'll have the same great experience I did!

suziec1

Jul 31, 2012

It is never easy buying a car! I always dread it. Mr. Boswell changed that for me. He was very helpful. He made it fun and easy. He was patient and listened to my needs and concerns and was able to meet them. Thank you Mr. Boswell for all that you did! I would definitely recommend him and will use him again in the future!

pitt1623

Jul 31, 2012

Boz is great. I would highly recommend purchasing a vehicle from him. He makes buying a car easy and is there for you after the sale. I know of several instances where he has given out his personal car as a loaner. He definitely goes above and beyond.

ebfm2526

Jul 31, 2012

Boz is an awesome person, great personality and went above and beyond to help us out in getting the deal we needed when we went in to purchase another car since mine was getting too old and needed something more reliable. Thanks for all of your hard work Boz!!

msg0202

Jul 31, 2012

I had a wonderful experience at Regal, however I have to admit that it didn't buy from them due to their business reputation. I bought from them becase of Chris Boswell and his reputation. I made one phone call to him and he took care of the rest.

BSexton75

Jul 31, 2012

Working with Chris was a great experience! He found the car I was looking for, and sold it to me at a GREAT price! I would definitely recommend!

epickles

Jul 31, 2012

Chris is a very helpful salesman. Anytime my family needs a vehicle, he's their guy. He's very flexible, and will do anything to make sure the customer is happy with their purchase.

Djhalf

Jul 31, 2012

I was very pleased with the way I was treated when I bought my Camaro from Regal..In particular Chris Boswell. "Boz" as everybody calls him was very attentive to my questions and concerns about my purchase. He was very friendly and outgoing about the whole process. I would refer him to anyone that is in the market to buy a new vehicle..

PudgeWyant

Jul 31, 2012

I myself have purchased several cars from Chris. The trust and reliablility that Chris has established is outstanding. So much so, I recently purchased my wife's car and my daughter's car from him. When my son got ready to purchase his 1st vehicle, he automatically contacted Chris and was also extreamly pleased with the service and price provided by Chris. I purchase from no one else!

eadame

Jul 31, 2012

I really hate car shopping because I always feel like the sales folks have no interests in my needs and simply want to make a sale. However, my experience with Mr. Boswell was different. I felt like he truely cared and I wasn't just a customer but a friend. What a great personality! I would reccommend him to to anyone. Thank you for the pleasant experience!

DawnWyant

Jul 31, 2012

Chris is a wonderful salesman and the only person I buy cars from. I have purchased at least 3 used cars and one new vehicle from Chris in the last 2 years and have always received the best customer service and he continues to keep me informed of the latest deals.

JAGABI

Jul 31, 2012

My wife and I went in to trade our large SUV for a more economical vehicle. Through the great assistance of Chris "Boz" Boswell, we actually ended up purchasing two vehicle's. It was amazing that we were able to find two vehicle's we liked in our budget that fit our lifestyle and are cheaper to maintain. "Boz" was exceptional with his service and his knowledge of the vehicle's and his attention to our needs was second to none. He took the time to explain every detail and go over both vehicle's with us with no interruptions. I would highly recommend Regal Dealership and "Boz" to anyone in search of a great vehicle.

gnj715

Jul 31, 2012

Chris has always gone above and beyond all my expectations to give me the best possible service and price. I'm glad I found him at Regal and will continue to use Boz for my buying and service needs.

cablegirl113

Jul 31, 2012

Chris is a very enthusiastic and great salesman. He is very passionate about where he works and the quality of service he provides to his clients. I recommend him to all my family and friends as well. He has won "Salesman of the Month" numerous times and this is exactly the reason why, the way he treats his customers, the keep coming back and sending their family and friends.

jibarnes

Jul 31, 2012

Chris has taken care of my car/truck needs for years. I send family and friends his way any chance I get because I know they will be taken care of.

jill bartley

Jul 31, 2012

Adam was great and overnight the part for me so I didn't have to wait for 10 days and arranged for me to have a loaner car while waiting.

jenjen377

Jul 31, 2012

I normally hate buying a vehicle because of the pushy sales men! I found the car buying experience to be very easy. Boz actually listened to what I wanted and helped make my purchase an enjoyable experience. I would recommend him to anyone looking to buy a vehicle. Very outgoing and willing to go the extra lengths to make me happy!!!

Beep9251998

Jul 31, 2012

I highly recommend Chris Boswell!! I came to Chris about a year ago after being referred by a few friends. I was looking for a smaller vehicle that was better on gas & a cheaper payment. He was extremely helpful! Since I purchased my used Honda Accord from him, anytime I have had a question or issue he has continued to guide me in the right direction. There was no pressure in the least at anytime. He presented everything in a very straight forward, not confusing manner. All in all, my experience was absolutely wonderful. I didn't feel like I had to be on guard at every corner, for fear of being ripped off...Chris is trust-worthy and helpful. I will definitely do business with him in the future if I am in the market for another car. And would highly recommend Chris to anyone!!! You can tell he cares about his customers.

Juli Hibbarx

Jul 31, 2012

Chris always goes the extra mile. He is very helpful and professional! !! Chris really cares about his job and enjoys what he does. It shows!

Bcapman1

Jul 31, 2012

Chris provided one of my best car buying experiences ever. He worked with me tirelessly to find the right vehicle to fit my needs. Once the vehicle was established, Chris worked with me to get me the best deal he could. I was pleasantly pleased with his efforts and I left the dealership happy and pleased! Thanks, Chris and Regal!

hbellexoxo

Jul 31, 2012

This was my first time buying a car and I was very nervous and hesitant but Chris Boswell really takes care of you and makes the process fun and easy. I never thought I would be able to get the car of my dreams and it to be affordable. Boz was such a delight and I would recommend him to anybody!

lalo0716

Jul 31, 2012

For being the first time it was a great experience.Our salesperson took good care of us.I would consider purchasing another vehicle from here.

jkschob

Jul 31, 2012

My husband and I have been looking for a salesman that wasn't pushy and would listen to what we wanted. We found that with Chris Boswell. Not only did he listen to what we wanted and the features, he went out of his way to make sure we got what we wanted and was happy. Our next car will be bought from Chris Boswell!! Top notch sales associate that cares.

ctwilli68

Jul 31, 2012

Had the pleasure of dealing with Chris (Boz) he made my car buying experince easy. He has one of the best personality!!!!! I would differently send all my friends to him...Awsome

mcdibella

Jul 30, 2012

Michael is a very friendly and extremely helpful employee. This is my second car purchased at Regal Honda. All my questions and concerns were answered. I would highly recommend family and friends to Regal Honda.

Kvilleneuve

Jul 30, 2012

Chris was very helpful when my husband and I were looking for a vehicle for our family. He went above and beyond what any dealer has done for us in the past!!! I would buy another vehicle from him when that time comes!!!

mfrinzi

Jul 30, 2012

Adam was by far the most patient and courteous dealer my husband and I have dealt with in years! He worked to secure us a price that we could afford without making us feel pressured into something else. I would highly recommend this man to purchase your next vehicle. Even my husband couldn't believe how Adam worked at getting us the deal we could afford!

wgreear

Jul 30, 2012

I want to give a shout out for Chris Boswell, my wife needed some assistance with her DVD system in our Suburban, being it is a Chevrolet, I tried to contact my local dealer and kinda got snubbed. I called Boz, he said bring it over, fixed and gone in 30 mins. Thats Customer Service in anyones book!!!! Folks after being in that business for 5 years, making stuff happen like that in minutes does not usually happen, hes the man!! Good Job Boz Regals lucky to have you!!

cevans2388

Jul 30, 2012

Chris provided my wife and me with excellent customer service. Chris is a great salesman who works hard for his customers to give them the best experience when it comes to buying a car. He was able to get us in something we really liked as well as getting as well as keeping us in our price range. Couldn't have asked for a better salesman.

BatchNewell

Jul 30, 2012

Chris worked hard to accommodate the demands of my very picky wife. He never complained or lost patience, just kept doing what needed to be done to make us (her) happy. I need to take lessons.

ashtuck74

Jul 30, 2012

Chris Boswell gives quality, honest customer service. He's timely and is always a pleasure to deal with. Thanks, Chris for your honesty and hard work!

christianchck70

Jul 30, 2012

Mr. Boswell, by far, has been one of the most friendly, knowledgable, and straight forward sales men I have ever met! He was beyond helpful in helping me select my Tahoe. Chris was not pushy with my purchase, he was very patient with me as I was very particular about exactly what I wanted. He went the extra mile to ensure I received what I wanted and more. He was very professional and answered any and all questions that I had. He made buying my truck a totally stress free experience! I really appreciated that. I will never go anywhere else again. Tobi Willis

jennacam

Jul 30, 2012

I have bought several cars from Chris at Regal, and have always had the best experience. We have always been treated with excellent customer service, gotten great trade in value for our cars, and no hassle pricing for our current purchases. We have recommended several friends and family members to Chris and they have always had the same experience. We will continue to purchase our vehicles from Chris at Regal.

horsefeathers5

Jul 30, 2012

Would like to thank Chris Boswell for helping me with the purchase of my car.he was so helpful without being pushy.I am very happy with my purchase and will return for any future needs.Thank youDonna Dosher

gwhardy

Jul 30, 2012

Mr NiBlack was very nice and professional to deal with. He was very knowledgeable about the car and the process. It was late Friday evening and he stayed to make sure everything was taken care of and that I was satisfied. I would definitely recommend him and Regal to my family and friends.

cynthia.shoaff

Jul 30, 2012

Adam was extremely nice & helpful. I hadn't planned on buying another Honda Accord, but his willingness to work with me on price & the exact model I wanted sold me. He is a great asset to your delaership.

hjohnsto

Jul 26, 2012

My daughter wanted me to go with her to look at cars and honestly i was not pleased when she mentioned going to regal but I went anyway. I was impressed by kyle, not only was he a pleasant young man he was also knowledgeable. Would I recommend Regal most definately I would but only because of Kyle was my opinion changed

Dnjthomp10

Jul 26, 2012

I was very pleased with my visit . I dealt with Kyle and he was more than helpful. He was able to answer all of my questions and we found the right car for me. Thanks for the great customer service! I will definitely send new customers your way.

hjohnston

Jul 26, 2012

Kyle was extremely helpful, as soon as I am able I will return to see him. He made me feel comfortable and I had been to two previous places that I did not like who I was dealing with. Kyle thanks for your time I will certainly recommend you to my friends.

mbuxton

Jul 26, 2012

I responded to online advertising submitted by Kyle Clos on a used 2008 Infiniti G37. He was extremely helpful in breaking down options on the G37 in comparison to my current G35. We were able to move the conversation forward with ease on pricing and other terms as well as comparative vehicles on the lot. While I'm not able to move forward with the purchase just yet, I'll definitely be dealing with Kyle and Regal in the near future!

EddieAngel

Jul 26, 2012

We came in to buy a used Civic and Daniel made the whole process quick and painless. Very efficient. Held the car for us since I was at work and my husband was at Regal Honda getting ready to purchace this car. Showed much appreciated consideration for me since I had to come in the next day to give my "seal of approval". Thank you.

lnhinchm

Jul 25, 2012

I had a wonderful experience when I had to upgrade from my corolla to a van. I got a great deal and everyone was super nice.

sexylady31

Jul 25, 2012

It has been years since I have been to Regal. My family always used Regal and had a few complications the last time and we stopped going. I was confronted by Kyle Clos when I arrived at Regal. He was very friendly and patient. He was not pushy nor did I feel pressure at no time to do anything I didn't want to do. He helped me every step of the way to buying the best car for me. Regal should have more employess like him. I appreciate everything he did for me. I would recommend him and Regal to anyone who ask. Thank youVery Happy Customer! :)

thestones

Jul 25, 2012

This is the 3rd vehicle we have purchased from Regal and have used Michael forall three. He is extremely courteous and very easy to work with. When we are in the market again, Regal will be our first choice.

mikeyman

Jul 24, 2012

Brian was extremely good with me and my wife and was very helpful with all our questions ...the sale experince was very good and smooth being our first one i would recomened him to many people and in the future another car deal with him .....he is agreat salesman

lilsd81

Jul 24, 2012

My experience at Regal was great! What made it even better was the great salesman I had Mr. Clos. He was amazing. Helped me find the perfect car! I would have to say he was very patient as well considering it took me two weeks to make up my mind. I will recommend him and Regal to everyone. Thanks again Sweety!

TLCutie77

Jul 24, 2012

Kyle Clos was great!!! Very friendly and nice as could be!! Could not have asked for better salemen. I would and have referred him and the dealer to friends and family. Very cute too :)

ineedacar2012

Jul 24, 2012

Well i was referred by a friend of mines and he loved the service so i had to see for myself and i can say my experience was great. The people were friendly and the service was great diffidently would refer any of my friends just like i got referred.

gobrian

Jul 23, 2012

Ill tell y'all that Brian is GREATTTT!!! He is the one and only that made it possible for me to drive my brand spankin' new GMC truck!! He was not pushy, had a great personality and a gas to be around. If car/truck sales people were more like him it would be like eatin' cake when lookin' for a new/used vehicle!!!! I am proud to say that I consider Brian a friend now - an now a days thats hard to come by. GO BRIAN!!!!!!

davesimpson

Jul 23, 2012

I traded in a 2010 pilot for a 2012 and Kevin was very helpful with the deal. The new one didn't come with the accessories needed to pull my boat but Kevin installed the parts free of charge and even tinted my windows. Thanks Regal and thank you Kevin Dame.

LoveMyHonda2887

Jul 23, 2012

This was my first time dealing with this dealership and I was treated very well by both Maurice Laws and Brian NiBlack. They answered all my questions to the best of their knowledge. I am happy with the overall experience with Regal of Lakeland dealership and as stated above both Maurice and Brian. Both went out of their way to help me with my used car purchase. I definetely will recommend the dealership and send customers to either one of these fine gentlemen. Thank you so much. Donna Fowler

beckibentz

Jul 23, 2012

Marlon is agressively astute at finding a car within the budget of the customer. He desires to have his customer pleased with the car they purchase. Experience is evident in all he does.

jgalanti

Jul 22, 2012

I have purchased 6 vehicles from Regal and would recommend Regal to everyone. My recent purchase I dealt with Adam and he was a pleasure to work with. Adam cared about my purchase for me and my family while securing his sale. I didn't feel intimidated or pressured and he was honest with me. I went back for service recently and he remembered who I was and my purchase. That shows he does care about his customers and his job.

larmitage

Jul 22, 2012

We have been purchasing and leasing cars from Regal over the past 15 years. I have been working with Michael Greenhow for the past 6 years. It has always been a great experience in every aspect whether it has been service issues, financing etc. Regal does a great job in every way. It has always been a great experience. Even though we now live out of state we continue to go back to Lakeland Regal and always will when it comes to leasing and purchasing our vehicles. Great job Regal!!

padair1

Jul 22, 2012

Regal is only dealership I will purchase from Everyone is very professional and knowledgeable. Kevin Dame was able to answer all of my questions about the vehicle I purchased.

rcase120

Jul 22, 2012

Had a wonderful experience with this dealership, would highly recommend them to anyone in the area, knowledgeable well trained staff and a wide selection of new and used vehicles.

CMShivak

Jul 22, 2012

The negoiation process was long and energy expending. The end result was positive and satisfying. Adam Mozart was professeional and friendly and easy to work with. I will recommend any friends or relatives to deal with him.

cashllc

Jul 22, 2012

Marlon did not stop until we got the car! His persistance to match our needs was impressive. I would recommend Marlon to my friends and family because he truly cares about the deal, and the customer!

davidli862002

Jul 22, 2012

Mr. Adam Morgart is a knowledgable, very nice, and patient salesperson. We purchased a new Honda from him and the experience of purchase was very pleasant. Adam is also a very efficient person. We did not wait long for the paper works. Usually buying a car from dealership could be hectic but not this time. I will surely recommend Adam to my friends. We also highly recommend Ms. Brandi Bernath. She is extremely nice and helpful. As matter of fact, we negotiated price over phone with her pleasantly. We are happy with purchase.

kcreekbaum

Jul 21, 2012

Adam "weezer" Morgart sold me my new Honda. He was very professional and not pushy at all. I send all my friends to him to buy a car.

Martha Linda

Jul 21, 2012

I came back to Micheal Greenhow because he was such a nice person to deal with, thoughtful, polite, to the point and quick. I wanted lower payments and Michael gave it to me. I would not deal with another dealership because of his actions and everyone else who welcomes me there. Everyone makes me feel special each and every time I enter the grounds at Regal. I appreciate the way Michael keeps me informed and stays in touch with me. I feel more like a friend than just another customer.

gbentz

Jul 21, 2012

Mr. Jones is by far the the most experienced, personable and knowledgeable cars sales representative I have ever bought a vehicle from. I have bought new and used cars and Mr. Jones is a sales person I would strongly recommend to any one buying a new or used vehicle. Mr. Jones (Marlon) is very thorough in his effort to listen to what the customer is looking to purchase and if he does not have an answer to a customers question he will by the time the customer leaves the car lot. Honda Regal of Lakeland is and should be very grateful that Mr. Jones is a great asset as an employee for the dealership and I hope he continues to make them a "I want to buy from Honda Regal of Lakeland" because that is the sales representative I would buy from every time. Sincerely, Mr. Greg Bentz

Mshum

Jul 21, 2012

Adam Morgart was wonderful to work with. I took my Honda van in for an oil change and just wanted to look around. I had been thinking I would like to purchase a new Accord or CR-V in the near future. Adam showed me every car I was interested in and helped me with the details of each one. I went home in a new CR-V. Love it!!

voodoo07

Jul 21, 2012

My second time dealing with Adam. He was very professional and great to deal with. I had a good experience leasing a new car. Thank you Adam Morgart! I will be sending anyone who is looking to buy or lease a new vehicle to see you.

DMystikk

Jul 20, 2012

All involved worked to get me into a vehicle quickly while being mindful of my situation. No pricing games or handing me off to another member of the sales staff. Would recommend to others as it was my best experience to date.

KenandShari

Jul 20, 2012

My wife and I recently saw a late model van on the internet that seemed to be exactly what we were looking for. After placing a call to the selling dealership, Regal of Lakeland, I decided to drive the 100 or so miles to check it out. I explained to my wife that I did not expect the van, or the "deal", to be exactly as I was told and if there were any changes I would not buy the vehicle.Much to my surprise, not only was the van exactly as described, Mr. Turner did everything he said he would do and then some. He meet every possible expectation as to what a great sales professional should be. The entire experience was such a pleasure, I have already had, upon my recommendation, one of the members of the church I pastor drive to Regal of Lakeland to purchase a vehicle. Because of our dealings with Mr. Turner, I truly believe that Regal of Lakeland is a dealership that is as good as the best, and better than the rest!Rev. Ken GriffithSenior PastorTemple Baptist ChurchNorth Fort Myers, FL

Inglima

Jul 20, 2012

Marlon is a true professional and I would recommend him to anyone looking for a new Honda or used car in the future. When buying a car/van, this is the type of sales person you want to deal with, not the ones that gave the profession a bad name from the 80's!

jrader2

Jul 20, 2012

My purchase of a used Ford F-250, which I located on Autotrader.com, from Regal was the most pleasurable car buying experience of my lifetime. From my first contact with Leah who took my offer on the truck over the phone and then with Boz who accepted my offer and agreed to hold the truck for me until the next day without me putting anything down on it. I was impressed... When our family arrived at Regal we were greeted very warmly by a gentleman that took our information and hooked us up with Trent who took us to the Truck, which had been prepped perfectly. It sparklrd and was spotlessly clean in and out. Next Trent went with us on a test on I-4. The truck handled and drove great. After the test drive Trent completed our sales aggreement and then took us to meet with Michael who completed all of the title and tag transfer paperwork. He really has a pleasant personality and made me feel very comfortable. Like I said earlier this was the best car buying experience I've ever had. It was a very friendly and no hassle experience. I reccomend the Regal buying experience to everyone!A BIG THANKS to Regal and their employees!Jim, Julie and family

undomiel99

Jul 20, 2012

From the moment I first contacted Regal through online until the moment I drove out of the dealership parking lot the experience was wonderful. They staff and salesmen were friendly and kind, helpful and experienced. I got the car that I wanted for the price that I wanted and even after the purchase they are still very helpful if I have any questions or concerns. I would definitely recommend them (already have) and when it's time to trade in my car I will go to Regal! Thanks!

RHunter33627

Jul 19, 2012

I have purchased my last 2 new cars from Michael Greenhow and last 3 new cars from Regal. I have been very pleased by my dealings with Michael. He has great customer service skills and makes sure you are satisfied with your purchase. He is very knowledgeable about the vehicles he sells and makes sure you understand the technical features and operation. Highly recommend Regal and Michael.

cowperthwaite1

Jul 19, 2012

Very thorough and knowledgable. I have now purchased/leased two vehicles with Adam and both experiences have been very good. I would recommend him to anyone looking for a new vehicle.

jcmamm2011

Jul 19, 2012

Since 2003 we have purchased a total of 8 cars from Regal. Out of the 8 we have purchased 7 of them from Michael Greenhow. We are return customers because of the great service we received from Mike. He is very easy to work with and negotiations are always very simple and easy. That is why Regal and Michael Greenhow continue to receive our business. He goes above and beyond to make sure that all the customers needs are met and they leave happy.

mroach

Jul 19, 2012

J.T. is a excellent salesman who worked very hard to make surethat I received the automobile that I wanted. He was attentiveto my needs and tried everything in his power to help me. It is saleman like J.T. that makes a customer want to recommendthe dealership to others. I am pleased with my vehicle and I hope that the owner or Administrator realizes the value thatJ.T. brings to the agency. Although, J.T. appears young in age,I feel that he has the experience of a salesman who has been around for sometime.

j.brayman

Jul 19, 2012

when we arrived at regal, we had no intention of buying at that time. we were simply shopping around. when adam greeted us it was in a very respectful manner. and as we continued he went into great detail about each vehicle we looked at. his courteous manner won me over and we decided that we would purchase our car from him. as we went through the "process" we were introduced to other members of the staff there. all i can say is, regal has an outstanding staff. very courteous and knowledgable. thank you.. from lu ann johnson and jay brayman.

Buyer23

Jul 19, 2012

I've purchased a couple of cars from regal.they are very courteous and plesant to do business with.Brian was very helpful. Thank you,

granny02

Jul 19, 2012

Adam was most courteous with the up most respect. I have recommended him to all I come in contact with. Excellent sales person. WE LOVE ADAM.

Jennynicole

Jul 19, 2012

I live in Orlando and after going to two Honda dealership and getting the run around specialy with Coggin Honda which was the worst. I went to Regal Honda in Lakeland and got the best price and Adam Morgart was very helpful ,no pressure and friendly.I recommend this dealership to everybody belive me the drive is worth it.

mnwishin

Jul 19, 2012

I have known Weezer since he was in high school. He has always been easy to work with and very helpful. I recommend him to everyone that asks if I know a good, honest and reliable car salesman.

Tamesha2

Jul 19, 2012

Brian provided excellent customer service. He was very nice and outgoing. I would definitely refer a friend to him. I had a great experience. He answered any questions that I had. I love ny new car and when its time for me to get another car I will definitely be back!

montegobay

Jul 19, 2012

Marlon Jones is an outstanding sale associate; extremely professional. He took his time to make sure we were completely satisfied with the vehicle we were choosing from the group of vehicles he showed us. I would recommend Marlon and Regal dealership to any of my friends.

BSchobl

Jul 18, 2012

Marlon and the whole team at Regal has been absolutely fantastic! I had purchased another vehicle which did not quite meet my needs. Marlon found the one vehicle which matched my needs exactly and traded and made sure we got the deal done! What a guy!Thank you, Marlon. You're "the man"!

snydertjj

Jul 18, 2012

JT did an excellent job. He is friendly, patient, and goes above and beyond. I have purchased two SUVs and get my car serviced at Regal. Bruce Knowles is a great service manager.

janetbergdoll

Jul 18, 2012

The reason we just got the 2012 Odyssey was due to the amazing knowledge of Justin Purdy and the always wonderful staff at Regal Honda in Lakeland. We have tried other brands of cars over the years but they do not compare to the quality and dependability of the Honda Brand. With all of the hard decisions you must make in life, it is such a great feeling to know you will always get the best deal and car from our Honda dealership! My husband David loves his Accord LX but even he said my new van drives like a dream and loves all of the new technology that Justin taught me to use--I might show David even more features I learned but I am too busy enjoying driving my new car!Janet Bergdoll, Lakeland

lougardner

Jul 17, 2012

Marlon is a GREAT salesman... very personable and helpful and willing to answer any questions that might come up even after the sale!! He made our buying a new car experience VERY PLEASANT! Regal is obviously a FULL SERVICE car dealership - My husband Chuck and I are VERY IMPRESSED.Ms. Lou Gardner

photolyn

Jul 17, 2012

It was a rocky start;however, after several attempts and many phone calls to other dealers, Marlon Jones was able to get us the vehicle we wanted. He certainly worked hard on this sale.

cynthiacaban

Jul 17, 2012

My husband and I purchased a 2012 Honda Accord Lx it is my 3 brand new car purchase.I have to say it was a better experience this time then any other time I have purchased a vehicle. My husband and I were not planning to purchase a vehicle at all after talking with our sales rep. Marlon Jones, it just made sense to purchase a new car.We were coming towards the end of our proir car warrany and starting to have problems with the vehicle, all we could think about is the next time our car has a problem the cost is going to be an out of pockect expense. Marlon was able to get our old car loan paid for and get us in a 2012 for the same payment we were all ready making.Im driving the car I always wanted and I have no worries he was honest he was real and my purchasing experience took no more than an hour. Thank you! Marlon :)

tbergum

Jul 16, 2012

We recently purchased a 2012 Honda CRV EX-L from Regal Honda/Acura. This is the third vehicle that we have purchased from Regal. The previous salesman with Regal retired. We were introduced to Marlon L. Jones. Marlon was very accommodating to our situation as we were trading for the CRV as a new flat tow capable vehicle for our motorhome. We have owned five previous Honda products but were surprised with the numerous new features on the 2012 CRV. Marlon is a pleasantly low pressure salesman, yet very informative of the purchase/lease options and the vehicle options. When we completed the purchase transaction, Marlon took considerable time to familiarize us with, and configure the vehicles numerous features, ie- bluetooth, etc. to our preferences. I would recommend anyone looking for a Honda product or a competitor's product to contact Marlon Jones at Regal to discuss their transportation needs.

tobymarrs

Jul 15, 2012

I bought my 2007 Honda Civic from Regal Honda. I recieved an excellent price from Sales Mgr. Larry Riddle and excellent professional service from "Wesser" my salesperson. I have since had all my service done at the dealership. I find the price reasonable, especially if you can find a coupone in one of the local magazines.The job is always done right the first time with the right parts and warrenty to go with it. If you arn't frendly here you most likely won't last long, because everyone at Regal is...And My car is always cleaned inside and out when handed back over to me... how cool is that!And they take me back to work when the care may be awhile. Friendly drivers as well.Keep up the great work.Gary Raymond Crowe

Tinkerbell9

Jul 14, 2012

From the moment Adam walked out my family knew he was not pushy and from start to end a complete & wonderful human being as well as Sales Man, my family purchased 4 cars from Adam within 24 hours, will highly recommend this wonderful Person... thanks Adam your the best... Annie Thomas

jomiryz

Jul 14, 2012

How many times can you say that you had a pleasurable car buying experience? Well, this dealership and salesperson were at the top of the class! They treated us with respect, friendliness, found me what I wanted, and everyone was happy. So happy in fact, we purchased THREE cars! Thank you Regal Lakeland and Adam Morgart! I will be sending anyone who is looking to buy a new car to your place.

Jdurden1

Jul 14, 2012

Great experience. Came in - told Aven what I was looking for and he showed me what they had on the lot. We found a car I really liked and we sat Dow with him and the manager and I got a price well below Edmunds TMV a certified pre-owned Accord. No hassle , no numbers games - just bottom line pricing. They offered financing at a very competitive rate but I went with my credit union. Left the lot to get my insurance and financing. Called Aven and told him I was on the way - he was ready when I arrived. We had a quick test drive and he showed me all the features - helped me get the Bluetooth and XM going. Brought me over to the financing manager to get the title transfer and had my car detailed and filled up while I waited. Mike in financing was awesome - answered all my questions and was quick. Bottom line was I got my keys to my car and was on the road quickly. It was the second car I bought was Regal Honda this week and was a great experience again.

Sonyambyrd

Jul 13, 2012

I recently went to Regal used cars on the north side with some friends of mine who were in search of a vehicle. Little did I know I was the one who would end up buying one. I felt like this was the best experiences I have ever had when looking to buy a car. Maurice Laws was extremely helpful and willing to go the extra mile to see to it that he had a satisfied customer. It was late when we got there so the dealership had already began closing, however Maurice was not fased by that at all. He made me feel as if the only thing that mattered was making sure I went home as a happy satisfied customer. I hope that his eagerness and willingness to support Regal automotive doesn't go unnoticed! I wish all car salesmen made you feel as comfortable as he did!

jbacardi59

Jul 13, 2012

Marlon Jones was the Best salesman my husband and I have ever had the pleasure of dealing with. He was knowledgable, courteous and caring. He understood our needs and found us the perfect vehicle for an extremely reasonable price. He deserves a raise or at least kudos!

pleasedwithjohn

Jul 13, 2012

John Greer has a way of making his customers feel comfortable, like he really cares about their concerns and needs. He greets them with a smile and friendly demeanor. I am impressed by his knowledge and professionalism. Somehow he just has a way of making those that he works with feel special, and that means a lot. Buying a new vehicle can be a trying experience but having the right person helping you can make it more relaxing and that is very important to me. John seems sincere, like a friend, someone you can trust when you want to get the best. Thanks John!

michelle1986

Jul 13, 2012

I had actually started out my car search at another dealership that was closer to where I live, but the sales team was so rude, I went out of my way to go to Regal because I had heard others mention what a great experience they'd had with buying from them. Kevin Dame was extremely nice and knowledgeable, and he was critical in helping me (who had at the time never before owned a Honda) to narrow down my choices to find the right car for me. Even though they did not have what I wanted on the lot, he drilled down on all the details of exactly what I wanted/needed the car to come with/without and ordered it for me. My new car came directly from the manufacturer to the dealership when it was ready, and Regal installed the leather that I had requested. It took a few weeks, but it was 100% worth the wait. I could not be any happier with my choice of vehicle and I am very appreciative of Kevin's assistance and patience in helping me to find it. I would highly recommend Regal Lakeland to anyone. Thank you, Kevin!

childs

Jul 13, 2012

Regal gives you the very best coustomer service...Love the family owened filling you get from everyone there. We have bought 4 cars at Regal and plan to buy many more in the near future..Thanks for all you have done for my family......love Regal Joel Childs.

snicely5

Jul 13, 2012

Kevin is the best car salesman we have ever worked with. He was efficient and focused on our need versus pushing us into buying a vehicle we didn't want. Kevin proved to us that buying a car can be a pleasant experience. I would recommend Regal Honda because Kevin works there and gave us a fair deal.

ltagator1

Jul 1, 2012

Hey Sal! I wanted to write and say once again, YEA REGAL!!! As you and your staff have done in the past, you once again made my daughter a very happy young lady! A 2010 Honda Odyssey is on its way to North Carolina and should arrive at my daughters doorstep as her newest acquisition. She is so happy and says it is all because of you, Sal, Jr. and the dedicated staff at Regal. She has been working with Leah and Todd, who helped her get her last Odyssey three years ago. This is the 7th car she has owned from Regal, and she refuses to shop anywhere else, even though she lives in North Carolina! I guess God knew what he was doing when he sent both of us to 5:00 pm Mass on Sunday, as it opened the door for the sale of another car! Thank you for all you do for my family, and a BIG THANK YOU to your staff for all they do to provide such wonderful service!Have a great week!

bigsnook

Jun 22, 2012

Regal not only found the exact vehicle (including color... there was only one in FL) we wanted, they secured it from a Pensacola dealer and delivered it to our house with a full tank of gas! They also provided the best price beating any price i could negotiate with another dealership. Regal actually takes the term customer service to heart! I have never had such an enjoyable car buying experience.

ljean23

May 16, 2012

Initally some issues with the financing department, but the managers did work hard to make it okay. Caleb from the Regal KIA Dealership was a great sales rep. he was very honest and worked hard to me find the car I wanted.

lottie5

Mar 20, 2012

once we purchased our new car we could not get anybody tohelp us with the problems we were having when you call theyask who is calling and you can never speak with anyone all they tellyou is it takes about 30day for you to get all of your paper work.

croche

Dec 5, 2011

Great internet buying expeirence with no haggling invovled. They sent me a price a stuck with it. My wife and I drove to the dearler ship test drove and inspected the car signed the paperwork and were out in no time. Kevin, spent 30 minutes explaining all the options and how they work, he even setup my wife's bluetooth phone.

JanisO

Oct 27, 2011

THANK YOU REGAL AUTOMOTIVE OF LAKELAND!!!! I bought a "MINI-VAN" LOL!!! Regal Honda in Lakeland. Best deal and AWESOME PEOPLE. Thank you so much!

mememy123

Oct 14, 2011

I am sending this email to let you know that I had a great experience working with your team at Regal. Sonia Katz did a great job of answering my questions via email so that I could be assured that my trip from Orlando to purchase a Yukon would not be in vain. Adam Hotchkiss and Darrel Montgomery did a great job showing the vehicle and answering questions and Bruce Jones did a quick and efficient job completing the paperwork. This was definitely the best car purchase experience I have had in years. Your team should be congratulated for great customer service. Sincerely,M.F.

sheryl101

Jul 26, 2011

Brittany was very helpful working with us to find the vehicle that we wanted. I appreciated her going the extra mile that she did. I wished more sale man were like her. She made you feel important and your needs and feelings were important.

hummeree

Apr 26, 2011

On a scale of 1-10, I rate the company as a NINE.The sales manager is excellent. The Finance manager was friendly and offered good advice but did not list my request for a new Tag/registration. I was not able to reach the tag/title agent because she was never available. I will have an ordeal explaining to the DMV why REGAL printed a tag number on my title today,(4/25/2011) that was cancelled on March 23,2011 by my former insurance company who HAS NO CONNECTION WITH MY NEW CAR. The plate does not exist. I tried to contact the department before the temporary tag expired and was told not to worry. I have no transportation to work because REGAL did not monitor or follow-up toensure customer satisfaction aftr they received my downnpayment which was 100 dollars more than requested!!!!!!

gladesman

Apr 25, 2011

Regal Honda is the best auto sales team I have worked with in my 60 years! After working with a number South Florida dealers, we could not find the Honda Pilot we preferred! I went online one more time to search. This led to the Regal Honda web page. I just filled out their inquiry form and in a very short time, Sonia contacted me to confirm my interest. This dealership uses a team approach like none I have seen. They do whatever it takes to make the customer satisfied and cared. My research of Regal proved many others hold the same high opinion. What sets them apart in my experience follows:They were friendly, they listened, they worked, they responded to my questions, kept their word, they overcame obstacles, they found our car across the state, flat-bedded it in, they worked out the best price and arrangement I could find anywhere,and they made the whole process enjoyable and worth the 238 mile drive to buy a car!

Jeyfan1981

Apr 19, 2011

The purchase process was excellent and I couldnt be happier. However, I was told the vehicle would have to be inspected and detailed and I could pick it up the following day. Ive called few times today to get updates and was told they would call me back with an update. I called at 1130am and 1230 pm...It is now 2pm and havent been called yet. I had to take another day off to wait for the car.

NailBoy316

Apr 13, 2011

If you want to go to a dealer that will definitely send you jumping through hoops to get you into a car, then this is the place. I was sent from one person to the other, where one person couldn't do one thing without holding someone else's hand. I was told one thing from one person, and another when it came time to do paperwork. Now I'm not one to usually complain, but after the mixed reviews I heard about this dealership, this is the real story. Not to mention after I did get into my new car, I was bombarded with emails, junk mail, and constant phone calls about service reminders and other sales things. I understand its in the paperwork, but this is not what people want.

lilbittycwgrl

Sep 22, 2010

After dealing with many dealerships, I would HIGHLY recommend Regal of Lakeland. Even more so, if you are looking for an OUTSTANDING salesman, Robert Shiver, Jr, is the salesman to see. He went above and beyond to ensure that I got the vehicle I wanted, in the price range I wanted, and that I was completely satisfied. I have never been so happy with the purchase of a vehicle. From the beginning to the end of the transaction, there were absolutely no headaches! Thanks Rob and Regal of Lakeland, look forward to doing business with you again!

lstiehl

Sep 19, 2010

Patty Olson, at Regal Lakeland, made the purchase process of my 2010 Odyssey effortless. I found the best price through her and she was true to her word. She made the complete process smooth, and gave me the best education about the vehicle. I came in on an evening from Tampa, and completed the process within a couple of hours from start to finish.Additionally she has been so kind to go over and above after the purchase was complete. I am extremely happy we made the extra trip from Tampa to purchase our Odyssey from Patty.thank you!

ANewell

Sep 16, 2010

I've known Chris for many years. My family has purchased several specialty vehicles from him. His honestly & professionalism stands out above the rest. Not only do we purchase cars from him, we call him anytime we need service as well. If someone needs a car salesman, we refer them to Chris immediately.Thanks!Angela & Scott Newell

albert valladares

Sep 16, 2010

I went in to buy a used car from chriss, from the begining when i called he was very frindly and helpfull, after i got there he was curteous and very friendly, he was willing to work with us, trying to make us happy with the product we wanted to buy and never presuring us, if buying a car wold be so easy as it was for us today, people wold not be scare. it was a much wonderfull experince. thank you

Edith Tuck

Sep 15, 2010

It has been my pleasure to work with Billy Ray Morrison, who is a knowledgeable salesperson and has a real knack for working with his customers. He took the time to explain all the features of the TL and this is our third one. Absolutely love the car and the Regal experience.

hellyeah0520

Sep 13, 2010

I had a great experience buying a new truck. Adam Mogart was great to deal with. He found me what I wanted on another dealer's lot and had it delievered and ready for me to pick up the next day. Really friendly and helpful dealership made it a great place to do business with.

A2bold

Sep 11, 2010

Chris was the best sales associate I've ever dealt with! It was actually a pleasure buying a car. He looks out for his customers. We ended up buying two cars from him. An Acura TSX and a Honda CR-V. After months of looking at different dealerships and several I mean several different cars, suvs, vans, and cars. Regal just had that family feel to it and Chris was really the best. He is very knowledgeable in the cars, even though Chris was not an Acura sales rep, he never lacked the knowledge needed when we asked question about the car. I have purchased from Regal before back in 03 and I have to admit that this time was a lot more pleasurable. Thanks Chris and Regal for an awesome buying experience!

jerry6515

Sep 4, 2010

I have been searching for a vehicle for about 1 week. Honestly, I do not like dealerships, but when I went to Honda Regal it was a different story. Chris Dunnahoe introduced himself, and I could tell he knew his cars. He asked me some questions, and I told him what I wanted. He did not show me anything that I did not ask for. He showed me exactly what I wanted, we talked about price, finance options etc. and I got my car. This dealership is the best in town, and Chris Dunnahoe made it happen...he is the best. Thanks a million.

walter1970

Sep 2, 2010

I have bought several cars and trucks from Chris Boswell,,he is a local guy that i grew up with and are still very good friends today,,Regal with continue to earn my business because of Chris and the way they treat people,,even the service dept. was great,,,thanks again Chris and the Regal Team..YOU GUYS ROCK....Walter Carter JR

bpd324

Sep 2, 2010

Chris was absolutely, without a doubt the best salesman I have ever purchased a car from. Chris was upfront with my concerns, and very courteous and knowledgable on every question I had. The price at regal was by far the best around. I shopped the price with local dealers and on the net, no one got close.My next car with come from Regal and be handled by Chris Boswell.

ashleygirl74

Sep 2, 2010

My honda crv is the bomb! Thanks Regal Honda and Chris Dunnahoe!! I love my ride..As a woman a lot of dealership will take advantage, but not this one. Chris took care of what I was looking for. Boy I had questions, and he was very patient with me. It took me awhile to decide, but I did it thanks to him...He needs a raise!! Thanks for helping me out with my purchase Chris...I will tell all my friends and family!!

maddied65

Sep 2, 2010

Regal Honda was my 4th dealership, and I was so surprised the way they treated me. I really did not want to go to another, but a friend of mine told me to go to Chris Dunnahoe. Well, I got there asked for him, he introduced himself and shook my hand. He was very pleasant and well natured. He was not like some other sales people, that want to attack you to buy a car. He asked me questions about what I wanted, I told him and he got me my deal. He is the best of the best...I love Regal Honda for my other future cars...thanks guys!!! I love my Honda Pilot..

msoobrian

Sep 2, 2010

went to reagal in lakeland fl to buy a new car and chris dunnahoe was very proffesioanl and very knowleadgeable and helped me a lot and thats why i bought a new car from lakeland regal. i will recommend this dealership and will buy from here again in the future.

Apartment

Sep 2, 2010

My husband and I have purchased several cars over the years, both new and used. We have dealt with dealers in three different states; NY, NJ and FL. Yes, we have found pleasant dealers to work with, but none compared to Regal Lakeland and Chris Boswell. I have never encountered such a friendly atmosphere at a car dealership. Let's be frank. Car dealers have terrible reputations and your guard goes up everytime someone approaches. Chris Boswell was an absolute professional with the bonus of a sense of humor and a compassionate nature. He asked us what our daily life was like, what we used our car for and took the time to get to know us before he showed us anything. What he was doing was tailoring the business to our needs. A first for us when it comes to car dealerships. He did not try to convince us to get a car that we couldn't afford. Instead, he gave us the pros and cons of each vehicle and let us decide for ourselves. He demonstrated that he was not just concerned about the sale and his gain from it, but satisfying his customers. Needless to say, we bought our car from Chris. We've also recommended him to family and friends. All of whom have come away with similar opinions of him. He's a winner in our book!

bkp420

Sep 2, 2010

As soon as I hit the lot Chris was there to answer any and all questions I had. Chris knew his products and was very informative. Chris also made feel right at home, very friendly, even if he is a 'Canes fan. The overall experience was very good and I would recommend Regal and Chris to anyone who asked. All the prices were very competitive as well.

Meredith Hicks

Sep 2, 2010

I have bought from Chris Boswell more than once and enjoyed buying from him. He was very good at his job and new exactly what I was looking for he helped us get into four vehicles now and I will only buy from Him. He knows his customers and keeps in contact with them and thats why we continue to use him!!

vettescs

Aug 30, 2010

Billy Ray Morrison was great to work with on my new vehicle deal! ...I was treated better than I have ever been treated at any dealership before...it was a welcome change from what most people perceive when they have to deal with a vehicle purchase!Stu Sutherland

maggienshiloh

Jul 6, 2010

The experience with Regal Lakeland was very pleasant. Billy Ray was knowledgeable, courteous and not "pushy". We appreciate the attention to detail that Billy Ray provided and how sincere and honest in all his dealings with us. I was especially touched by the Billy Ray's thoughtfulness (and others in the dealership)when he helped my husband take part in surprising me with a new car for my birthday. Balloons and everything!!! We trully enjoyed the experience!!!

bill101

May 6, 2010

I can only say that the overall experience was what car buying should be about.Very pleasing to me.Enjoyed the salesman, real professional.I arrived at this dealership with nothing particular in mind just that I was looking to be treated like I was really shopping for a car and I was welcomed by a salesman who gave me confidence that I was in good hands.He was professional and knowledgable of the product that was offered.I would surely return when the need arises for another purchase.

Kristidill

May 5, 2010

My husband and I are new to leasing vehicles so we went into Regal with tons of questions. Billy Ray and Al are both experts in their fields, and were the some of the most respectable gentlemen I've done business with in quite some time. Billy Ray did not pressure us at any point of the sale and went out of his way to make sure we were completely 110% happy with my new Acura TSX. It's not even been a month and we have both shared our Regal Billy Ray story with anyone who will listen, so watch out Billy Ray, you may begin to get stormed with business :) Thanks so much both to Al and Billy Ray, our Regal experience could not have been any more outstanding; and I absolutely LOVE the new car!!!! You both know the teacher in me has to give you a grade, and that is ......... 100% A+!!!!! Thanks again gentlemen, you have earned our business for many years to follow.

jhretired

Apr 30, 2010

Regal Automotive Group - Acura Sales has been an outstanding company to work with and to purchase a new Acura TSX. I was fortunate to work with the same outstanding sales representative I did the last time I purchased a new Acura and he makes each step of the process an excellent experience. I doubt that any other sales representative at any other dealership could sell me a car. Billy Ray Morrison at Regal Acura is the most knowledgable, informative, gentlemanly, sales person I have ever encountered in my 40 years of purchasing automobiles. Regal Automotive is extremely fortunate to have such a capable sales person as Billy Ray Morrison working on their behalf and on my behalf.I would recommend Billy Ray Morrison and Regal Automotive Group to anyone who is interested in a pleasant experience while purchasing their next vehicle.Jim Horton

reymoriii

Apr 29, 2010

I have purchased several vehicles from Regal and always worked with Billy Ray Morrison. He is professional, friendly and provides outstanding customer service! Billy Ray has helped me locate specific cars, features, colors and the best deals possible. The service department is wonderful; they complete the service and repairs quickly.

jmille82

Apr 29, 2010

Acura and Billy Ray Morrison go hand in hand. Acura for being an innovative car manufacturer any one would be proud to own, and Billy Ray for being the elite knowledgable salesman he is. When going to Regal you only have to know two words,Acura and Billy Ray. Ask for Billy Ray and he'll sit you in the sweetest ride you've ever been in. He knows his stuff,and he's there to help you! After 13 cars and SUV's,this dealer and salesman are the reason I keep coming back.

Calum

Apr 29, 2010

We worked with Bill Ray Morrison and have to say we had a fantastic experience. We purchased a certified pre-owned MDX and Billy Ray and his staff were excellent work with, everyone was professional, friendly, and knowledgeable. This is our fourth Acura and Billy Ray is by far the best salesperson we've ever worked with, he made sure that every detail was handled properly from beginning to end.

ffiallo

Apr 29, 2010

Billy Ray is just a great professional and a very valuable asset to this organization or any dealership.So was Al Konstanza and Gil Heim, and the rest of the persons I interacted with in this purchasing process, including the accesories and service staff, namely Jason (the tint specialist) and Ray Taylor and Mike Oglesby.

ibizzy

Apr 25, 2010

My visit to Regal was just amazing, being a little credit challenged, I was testing the waters so to speak, and was looking for a used Acura, but through the deligence and hard work Troy Carter extended to me, I left with a brand new TL, 1 satisfied and happy customer. Very professional and customer oriented group, would recommend anyone to this dealership, see Troy you will be happy you did. Very knowledgeable of all vehicle options. Made the transition very smooth. Cannot emphasize enough how professional everyone was, these professionals are and should be what all dealerships should emulate. Sincerely Isamel Negron Jr. (Satisfied and most greatful customer)

terricstill

Mar 29, 2010

I've been buying new and used cars from Regal since the early 1980's. Their friendliness, attention to detail and ethical practices keeps me and my family coming back everytime we are in the market for a new car. I particularly like working with Billy Ray Morrison. He is a pleasure to work with -- thanks to all at Regal! LOVE my new car!

chammerli

Mar 18, 2010

Fantastic experience from start to end. Started with an internet inquiry (email/chat) on their website, proceeded to meet with sales person at dealership and closed the deal within a couple of hours. Best car buying experience ever! Highly recommend! All three people I interacted with were not only very professional, but friendly and a pleasure to deal with. There was no haggling, no hard-selling, no pressure, just a great deal and answers to my questions! Just a great buying experience overall!

jessgator

Mar 11, 2010

I just purchased my second new Acura TL from Billy Ray Morrison at Regal Acura. This is my third car purchased from Regal and my family has been loyal Regal customers for years. Billy Ray is great. He knew I was looking at the TL and that was what I really wanted. He didn't try to push me into another car or upsell me on features I didn't need. He made sure I was comfortable with the price and ensured I got everything that I needed taken care of. The manager at Acura, Al, is also great! There was no pressure and they did everything they could to meet my needs.When I came in to purchase my TL, I was on a tight timeline. Billy Ray made sure everything went quickly and smoothly. Leo Parson in the Finance department made sure my paperwork was done as quickly (and accurately) as possible. Billy Ray also took care of getting my window tint appointment setup and had a loaner car ready for me when I dropped off my car.Billy Ray and Regal make car buying and car service as effortless as possible. I would definitely recommend anyone looking for an Acura to stop by and see Billy Ray!

bjoy2010

Jan 27, 2010

I recently had the pleasure of buying a new Acura from Regal Acura. This dealership has a professional, highly responsive sales staff. In particular, Mr. B. Morrison is very knowledgeable and helpful in discussing all the features of different models of the Acura line. I felt very comfortable in taking my time to make the right decision for me - no rush or pressure. Once I had selected the model of automobile that I wanted, Mr. Morrison and his manager worked to find the color combination I wanted even though it meant going across the state to obtain the exact match.In addition, I have had excellent experience in using Regal's service departments. I would and have recommended this dealer to anyone looking to purchase a new or used Acura.

outbackdriver

Nov 7, 2009

As a former employee and still a customer of Regal I know the lengths that Sal Jr and his team will go to make sure that the customer is always taken care of. My family and I have bought several vehicles from Regal and they have always taken good care of us. I refer people to them all the time and they take care of them as well. If your in the market for a new or used vehicle or just need some work done on your car give them a call I know they will take care of you.

dolphanmom

Oct 19, 2009

I had a great experience at Reagl! Jamie from the internet department was fast to respond and full of information! Patty my sales associate is very knowledgeable and helpful. I was in an out in no time! Great price, great service, great people!!They are an asset to the company!! And the Civic is awesome too!!

henac5246

Sep 10, 2009

This is the second Acura we've purchased from Billy Ray / Regal, he is a true professional, he kept us fully informed with no pressure. I shopped a second dealer out of town and remembered why I purchased from Billy Ray the first time! There will be no shopping around the next time.

gspencer

Sep 9, 2009

Two aspects of this transaction were very unsatisfactory. First. It took three hours for me to take delivery of the car even though the dealer/salesperson knew when I was arriving and we were dealing with an agreed upon price and this was a cash deal.Second. I was issued a temporary tag and advised to remind the salesperson a few days in advance if the permanent tag had not arrived. I telephoned the salesperson on August 31st to advise her that the tag had not arrived. She e-mailed me with the message that the tag agency was running behind but that she would stay on top of this issue. The temporary tag expired on September 6th and as of this writing, 1:07pm on September 9th, I have no tag. I telephoned the salesperson on September 8th to express my concern and she told me that she would call me back to let me know the status. She did not call me back but had an assistant e-mail me today saying that Regal mailed out the tag on the 8th and that I should have it on the 10th. I have a car that I cannot legally drive due to the sloppiness of the dealer.

mshimer

Sep 1, 2009

Third vehicle that I've leased or purchased with Billy Ray Morrison and everytime the experience has been as good as it gets. I highly recommend him to all of my family and friends. As a matter of fact, I drive 40 miles each way to deal with them instead of the local dealership!!!

mrbroy

Aug 9, 2009

I was drawn to Regal Acura and especially both Billy Ray and Al because of a bad experience I had at another dealer. I was extremely pleased at how terrificthese two gentlemen were and how we were able to do business quickly without anyhitches or hassles. They are true professionals who really know how to treat a customer.Both Al and Billy Ray are real gentlemen with the "Service Gene" embedded into theirDNA. I am particularly pleased with the way Billy Ray kept me informed every step of the way towards my purchase. I have never left a car dealership with my new car feelingas pleased and happy as I did on Friday evening.These two guys are the BEST.Sincerely,Bill RoyA Happy Acura Owner

ferrerfamily

Jul 13, 2009

I would like to say that out of all the times we have gone to a dealer to look or buy a car, this has been by far the best experience ever. I would especially like to thank Mr. Billy Ray Morrison for being such a wonderful consultant, he was extremely friendly, honest and what we liked most out of our experience with him was that he actually took the time to explain absolutely everything about the car we were purchasing, there was no rush to get us out of there, to the contrary, it was like talking to someone we already knew for a long time. I would definitely recommend anyone who is looking to buy/lease a car to take the time to go to this dealer and please ask for Billy Ray he won't dissapoint.

glhammo

Jun 18, 2009

I recently traded a '04 TL for a '09 TSX. This is the 4th Acura I've bought from Regal and negotiated with Billy Ray Morrison. Usually my first offer is within $500. of the final agreement! I've never had a warranty problem with any Acura bought from Regal, and the service and parts departments have always been professional. I'm sure I will return to Regal when it is time to trade. Gordon Hammond

jmille82

Jun 13, 2009

This dealership has been my sole dealer since 1999. You can shop all Acura dealers in Florida, but you always will return to Regal for the best deal. Deal means not only price, but a true concern by it's sales staff to see that you're truly satisfied and happy with your buying experience. Billy Ray has sold me 13 cars , and understands what I want in a vehicle. It has been MY PLEASURE doing business with Sal Campisi,Jr. and his ultra-professional sales staff. Jim Miller

ajs1477

Jun 12, 2009

From the first contact until I left with my new Acura TL, Billy Ray Morrison and Matt Greenhow and everyone else at Regal Automotive Group was friendly, honest and professional. I had purchased two new cars from this dealer in the prior four years. Ray Taylor, who is my service advisor, is knowledgeable, helpful and friendly. It has been a pleasure dealing with him over the years. The Regal Automotive Group offers various services such as window tinting and the installation of other accessories. In addition, their detail department is second to none thanks to Travis Lynes. The dealership is well laid out. Five stars all around.

hollyrr

Jun 2, 2009

I first encountered Regal of Lakeland in May of 2008,I was refferred by a friend,I was about a month away from being due to give birth to my son when I almost had given up on any chance of getting into a newer bigger car when I was introduced to Bruce Jones,one of the best car salesmen I have ever met.I told him my situation and he showed me complete understanding and treated me just like he had known me for years,not like I was just another desperate pregnant lady who walked in with no where else to go.He helped me to get into a dependable,descent and affortable car and told me to come see him again when I was ready to get something newer or bigger.I am proud to say I just traded in my 2001 PT-Cruiser and am now in a 2008 Chrysler Sebring and I will continue to return to Regal of Lakeland for all of my car needs.Thanks Bruce for all that you have done for me.

kmcocacola

May 29, 2009

This is the third Acura that we have purchased from this dealership.We will allways return to purchase our Acura's from this dealership only!!Billy Ray Morrison is a friendly and nice new car sales person. He took the time to get us a great deal, along with his sales mng. Ray Taylor in the service department goes above and beyond to take quility care of my car and my service needs. If I ever have problems with my MDX, or questions they will take the time to take care of the issues. This is a #1 dealership in my book!! Thank you to all the staff at Regal Acura.Kim McCullersMDX Owner

angyj

May 26, 2009

There was no pressure to buy, I felt all of my questions were answered. After being insulted at another dealership we came to Regal a little wary, but after speaking to Spaso (salesman) and test driving the CR-V and we settle on a price I felt respected, and that what I could afford mattered to him. I also feel that I paid a fair price for my CR-V.

MomHump

May 25, 2009

We purchased a used car from Regal about 1 1/2 years ago for our daughter and Spaso Gavric was pleasant and thorough. So when the time came to purchase again we looked up his card and returned to Regal and Spaso. He was helpful, fair and did not play the typical "car salesman games" that we all dread when we need to purchase a car. We would definitely recommend Regal and Spaso to our friends and family. Thanks for another pleasant experience. Clint and Garnette Humphreys

Matt Taravella

May 20, 2009

The reason for this high rating rests on the shoulders of Doug Maynard, my sales professional at Regal. Doug simply went the extra mile on courtesy, communication, and professionalism. He did absolutely everything he said he would do and even hand-washed my vehicle before delivery while I was talking to the finance guy! I am 59 years old and have bought too many cars to count in my lifetime - Doug is the best sales professional I have ever dealt with.

jasell

May 13, 2009

I was so impressed with the sales experience at Regal Honda in Lakeland Florida, I just had to share my experience. My salesperson Spaso Gavric was upfront, honest and professional. He truly went the extra mile to make sure I was taken care of in every respect. All of the employees were very helpful. All smiled and said hello even though I was not their customer. Dawn in the finance department was so helpful and pleasent. Trust me when I tell you, this is how a car buying experience should be! Stop in and see Spaso at Regal-it will be worth your drive. No hidden fees and agenda here-just upfront and honest family run dealership. Five stars to you Regal employees!Jeff Asell, Lakeland Florida

Skipm123

Mar 28, 2009

Everything I experienced and everyone I dealt with at Regal was STRAIGHT UP! It was nothing but a GREAT BUYING EXPERIENCE. I only wish I had bought a car from Regal a lot sooner than this! People make all the difference, and ALL the people I came in contact with, either by email and/or in person, were great! Real family experience!

chasin27

Mar 18, 2009

Regals internet and sales staff were very proffesional and friendly.T hey were also very upfront and honest with pricing and vehicle info.the dealer honored all they said they would and even though another dealer tried to undersell Regal; I appreciated that Regal didnt play games so I bought from them.Obviously I would reccomend Regal to anyone looking for a car Eric

shawkins5

Dec 15, 2008

Great customer service. Turnaround time of quote was quick and did not require a lot of haggling. There was a closer dealer in the area but they were not willing to deal and work out price. Well worth the drive.They were able to give me the lowest price of any in area and well worth the drive. Getting quote via internet was easy and they did a great job answering any questions I had. It was a Saturday and they were able to put on all the extras including window tint the same day while I was there. Overall was very happy with this dealer.

joshuabrown

Oct 26, 2008

I had an excellent experience with this dealership. They answered all of the questions I asked promptly, quoted a great price, and delivered precisely as promised. There was no bull and no wasted time. They were friendly and professional throughout the process and went out of their way to accomodate me (we ended up closing the deal after 9 pm on a Tuesday night). I will continue to recommend them to others.

ekhai2

Aug 17, 2007

Very friendly good service, and an expert on the cars!