Used Cars for Sale at Richard Chevrolet in Cheshire, CT

Eileen

Nov 16, 2016

Got there at 7 am and went right in. engine light and stabitrax were on. It didn't take long to correct. Thanks to Sid for understanding the problems with my Cruze and thanks to the mechanic Doug . The car is running like new again.

EXCELLENT SERVICE

Nov 15, 2016

I would like to thank Roger Pace for taking the time to find the type of vehicle I was looking for and also in my price range. He was excellent to work with, no pressure at all..!!I would also like to thank Bob who did all my financial paper work, quick and painless.I am very happy with my new to me/used vehicle. I will be more than happy to refer family or friends to Richard Chevrolet.Thank you both again..!Dawn R.

Amy Kindt

Nov 3, 2016

We just bought a 2008 Chevy equinox! We absolutely love it. Roger Pace and Dan Alkin worked very hard to get us the perfect car and the best loan that fit our needs. I would recommend this dealership to anyone. Thank you Roger and Dan! We will definitely return in the future

Amber

Oct 31, 2016

I had a great experience at Richard Chevy. Everyone was so helpful. Jeff was super nice, knowledgeable and laid back. Would recommend family and friends!

Anne f.

Oct 31, 2016

Worked with Dave and jack Very friendly great to work with.

Jim c

Oct 29, 2016

Great team of people to help you with purchase an financing

Sal Rubano

Oct 29, 2016

Bought a used truck from this dealership and service was great. I worked with Jef Dunphy and he was very honest about the condition of the truck and made the entire buying process move smoothly. I highly recommend this dealership to anyone looking for a new or used vehicle.

T Clarke & C Solecki

Oct 23, 2016

I recieved a call from my sales guy (Howard Schiffres) at Richard Chevrolet and he informed me of some great deals that Richard Chevrolet had. At first I wasn't too interested so I said that I would think about it and call him back. A few days went by and Howard called me back, stating that I should just come in and see the offers that they had and make a decision from there and I agreed. When I arrived the type of pickup truck I wanted wasn't in stock at Richard Chevrolet, but I was told that it wasn't a big deal, cause they could ship it in from another dealer. I really didn't like the idea of that, so I ask what's on the lot. Howard spoke to a colleague and came back saying "Let's take a walk outside" and it was love at first sight, I immediately fell in love with my new truck. Howard and Dan (The financial guy) made sure that my experience was amazing from start to finish and I will always recommend Richard Chevrolet to any of my family, friends or even a complete stranger cause once you're with Richard Chevrolet you're a part of a family. Howard Schiffres thank you for your service and I will sincerely miss you sir.

carolg1023

Oct 22, 2016

Kyle was very helpful in helping me decide on leasing a new trax. He is always available if you need anything. Would def recommend Richard Chevy. both my daughters have SUVs from here.

Kebrgin

Oct 16, 2016

The staff took the time to accommodate my needs, especially Ryan Montalvo. Thank you very much for making the experience what it was; I will recommend others to Richard Chevrolet.

Donald Maynard

Oct 15, 2016

Purchased Audi from Richard Chevrolet and my sales person was Roger Pace. Roger work with me and got me to where I was comfortable. He was very pleasant to work with as well as the rest of the staff. I would highly recommend Roger and Richard Chevrolet.Don

Mike Ciavarella

Oct 13, 2016

I had new bodyside molding's put on my truck the work came out great I would recommend using their body shop at Richard Chevrolet

Don Finley

Oct 12, 2016

I have been extremely satisfied with the service I have received from day one! Eric Stewart, my salesman, has always been professional, helpful, and I feel, got me the best deal anywhere, your service department was extremely helpful with a recall recently on my truck. I enjoy my Silverado every day.

Chelsea

Oct 5, 2016

Awesome experience! I would recommend this place to anyone looking for a car!

Tlengyel8

Sep 30, 2016

I rated this dealership and the help that I received five stars because I found a vehicle I potentially wanted, was able to test drive it right away, as well as learn about the vehicle and all of its features, with great customer service. I knew I was going to get my car within thirty minutes of being there.

Mark Letizio

Sep 30, 2016

This the second vehicle we bought from Richard Chevrolet. They gave us a great deal and had the Silverado ready with all the accessories installed at time of delivery. David McKenna went over the vehicle with us and showed us everything.Thanks for the great service.

Phill s

Sep 24, 2016

Rick Vincent comes thru again. Was looking for an affordable truck to plow with and he found the perfect vehicle. Always a great experience. Don't go anywhere else. They are honest and the best!

shanialex

Sep 21, 2016

Last week, our Silverado had a message we had not seen before. The diesel exhaust light and the engine light came on. I spoke with Sid and he suggested we put additional diesel exhaust in the vehicle and try taking the truck for a ride on the highway for over a half hour. The light continued to stay on so we brought the vehicle in for service. It turned out that the #2 sensor needed to be replaced on the vehicle. Thank goodness that is all it was!!

Shawn Scalora

Sep 21, 2016

Very knowledgable,great personality,even better sense of humor.Would highly recommend Roger to a friend or family member. Thanks for the great service and the laughs.Shawn Scalora

Michael Kelly

Sep 21, 2016

I came into Richards looking specifically for a used Jeep and very happy with the whole process. Roger Pace our salesperson worked everything out and we were surprised and thrilled to be able to drive it home that day. Thanks again!!

All4scuba

Sep 20, 2016

Went to see a truck I saw listed online but it was on hold. However Josh knew I wanted that truck. Two days later Josh called me up and said it was available. Awesome! He had the truck ready for a road test and on the night I came back to finalize the paperwork, he stayed late to see the sale through. He was the last to leave. Thanks Josh! Race ya!!! LolOh, Bob, thank you for helping to make all that paperwork bearable

Beverly Chapman

Sep 19, 2016

Ryan Montalvo was a great salesman, very friendly to work with. We had a great experience at Richardson Chevrolet.

Bob

Sep 17, 2016

I was interested in a used mazda6 and contacted Richards Chevy on Thursday. I was told (1) the car was still there (2) it was recent trade in and therefore little negotiation in price and (3) someone would contact me if there was activity on the car. So far - fair enough. I have a busy travel schedule and was trying to see when I could get up there to see the car. I called on Saturday (less than 48 hours later) to make sure the car was available and was told it went to auction because there was no activity on the car and it had been around for months. Very confusing. Disorganized at best.

Vic. D

Sep 10, 2016

No pressure and rather easy buying process, everyone was pleasant

CBeaudet

Sep 3, 2016

I can not thank Jef Dunphy and Richard Chevrolet enough. After totaling my 2012 Ford Focus, I was desperate to replace it ASAP. Debating between another Ford, or a Chevy, I shopped multiple dealerships online and over the phone for about a month before driving 25 minutes to Richard Chevrolet, where I purchased a stunning 2016 Chevy Malibu Premier. New to Connecticut, I knew exactly what I wanted, but did not know a reputable place to purchase the vehicle. I had another dealership, much closer to home, that was willing to match Richard's price. What that other dealership failed to match was the respectful, understanding, straightforward, un-intimidating approach that Jef and the staff at Richard Chevrolet took. They did not flood my inbox, push $25 gift cards, harass me with phone calls, push false advertisements, or pass me up the food chain to get more money out of me. From start to finish, I worked with Jef - who was straight to the point, transparent, and took the stress out of what was to that point such a stressful situation. Two hours after closing, and after a complete walk through of the vehicle and a late-night courtesy drive, I took the car home (and could not be happier). I will absolutely refer anyone looking to purchase a car to Richard Chevrolet.

Cheryl

Aug 31, 2016

Richard Chevrolet has a friendly staff, starting with the front desk as you enter the open floor plan of the showroom. It's inviting. I worked with Michael Gago as my Sales Specialist. He was there for me and answered any questions or concerns that I had while making my decision. Michael was very knowledgeable when it came to the vehicles, he took the time to go over everything. He also followed up for any questions afterwards. When he knew I had a long day at work and would be coming in to pick up my car afterwards, he made the process as efficient and smooth as it could be.Love my new Malibu... Cheryl

Joshua James Galatro

Aug 31, 2016

Mike gago was huge help by finding me the truck i was looking for. The sale was quick and easy, and Mike answered every question i had on the spot. I am very happy with my new truck and want to give a big thank you to the sales and service team at richards chevrolet in cheshire ct

Josh Galatro

Aug 31, 2016

I love my truck and I am very happy with the service i received. Mike Gago was a great help start to finish with my purchace as well as the rest of the team at Richard Chevrolet.

FleetPurchaser

Aug 30, 2016

Got another truck added to my fleet from Jim. His knowledge of the vehicles and possible upfits is exceptional. He makes sure everything is taken care of so when I come in to sign, my time spent there is minimal. He does exactly what I would expect my sales guys to do - always go above and beyond.

John

Aug 30, 2016

My wife and I recently leased a Chevy Tahoe through Richard Chevrolet. We were fortunate enough to work through Eric Schmidt. Eric smoothed the way for great service and customer satisfaction. There were some new bells and whistles with the Tahoe my wife and I were unfamiliar with. Eric spent time at our home showing us all of the cool things the Tahoe has to offer!

howard

Aug 29, 2016

very friendly. good service. They were very professional and made sure that my vehicle was done on time. They are going to order parts and schedule another appointment.

Pas

Aug 27, 2016

Just bought 2 more cars from Rick Vincent at RichardChevrolet. The very best in the business. If you are looking for a new Chevy or a used vehicle go see him and see why car buying doesn' need to be a hassle!!

Carla H

Aug 25, 2016

The service dept is always thorough and always professional.

ELlen l

Aug 23, 2016

Ryan & Dan were extremely helpful, professional & very prompt in all their dealings with me. HIghly recommend Richard Chevrolet!!

Walter

Aug 23, 2016

I worked with Roger Pace, a vehicle specialist and I have to say he made me feel very relaxed with the sale process. I have been through this process a few times in my life and my experience with Roger and Richard Chevrolet was by a huge margin the best. I would highly recommend to all my friends to purchase their next vehicle from both Roger and Richard Chevrolet.

HighHoSilverado

Aug 20, 2016

I had heard of Richard Chevy before, but only browsed their online selection. One of my buddies had recently purchased his truck there through a sales person named Josh, so I called and made an appointment with him. When I went there in person, I really got an understanding of why they have been around for so long. Josh really knows his stuff - young, honest guy who really wanted to make sure he helped get the right truck for me. We took a few test drives and took a look at all my options. In the end he made sure that I knew exactly what I was paying for... he went out of his way to make me feel comfortable with my purchase. Josh had a lot of enthusiasm and was genuinely as excited as I was when picking out my new truck. I would recommend him to anyone. Best car-buying experience I've ever had.

Rob

Aug 17, 2016

Great dealership and always does great repair work on time

Cynthia Britton

Aug 10, 2016

Came in looking for an Equinox that was out at the time but my salesperson Roger actually showed myself a Captiva which I fell in love with. Thankfully he was very responsive to my needs and I am now enjoying my new car. Thanks again to Roger and the whole experience. I will definitely refer all my friends.

Irish

Aug 9, 2016

Quick and easy buying experience. They answered all my questions and I was out the door with my new car that day.

SonicRay

Jul 30, 2016

Got my first car from Jim at Richard Chevrolet. He made sure I understood everything that was going on and made sure I did not have any questions. He explained exactly what and why he was doing everything. He taught me a lot about buying a car and it was great!

stacey

Jul 30, 2016

bought a demo model and got a pretty good price.. easy sales people to deal with.. however i took delivery on the car w 5700 miles on it and when i left the lot the oil change light came on and i didnt think it should have been my responsibility.. i felt it should have been take. care of prior to delivery.. Also the next day the car said "service stabilitrac" amd the car started skippig and bucking.. brought it in for service and was told they couldnt fix it b/c the light went off and i had to drive it around until the light came back on. wth???

Joe

Jul 28, 2016

Richard Chevrolet does a great job with customer service. They are great at what they do. The general manager , Jason personally comes out and welcomes you. They do everything they can in their power to get you what you want. I worked with Ryan Montalvo. He did a great job getting my 2016 Chevy Trax and I highly recommend him to anyone! If you're looking for the right vehicle, he can sure help you out!! The quality and care they give to the customer makes them stand out from all the others. Don't hesitate to check them out!!

Brian and James

Jul 25, 2016

Great buying experience. Not what I had expected and feared. Rick was very laid back and took his time not only to show and test drive the car but also give me a tour of the dealership. We bought some aftermarket add ones, nav, back up camera and XM Radio and Rick took care of everything. I would certainly buy at Richard Chevrolet again and recommend to anyone. Thanks

Mr. T Clarke & Ms. C Solecki

Jul 24, 2016

My fiance wanted a new car and I had previously done business with Richards Chevorlet before and I was very satisfied with my experience so I decided to return back to them. I had scheduled an appointment with a sales guy for a certain day and upon my arrival I was told that he wasn't in, at first I was very upset because I ask him if the day I scheduled was ok for him and he stated "Yes". I was then ask if I was interested in speaking with another sales guy, at first I was very reluctant, but it was the greatest decision I had made. I was introduced to Mr. Howard Schiffres, from start to finish Howard was very personable, attentive and wanted to make sure that my experience was very enjoyable. I was so pleased with my experience, that I'm looking forward to seeing Howard again when it will be my turn for my new car.

Lucy

Jul 16, 2016

Just bought our new 2016Malibu at Richard Chevrolet. Or salesman, Rick, was fantastic! He kept us informed of all deals and available inventory since April when we first began to look. When we finally decided it was time to buy there was no question who or where we were going to buy from. We love our new car and the great, no pressure sales process. Highly recommend .

James

Jul 12, 2016

Want to buy a car I highly recommend Richard's chevy in cheshire ct great stuff to work withTrust me I'm not a easy person to deal with when it comes to taking my moneyI had a great experience with themAnd got the car I wanted with extrasCheersJames NY

Carla H

Jul 7, 2016

The service people at Richard Chevrolet are very helpful (making sure I got a loaner) and knowledgeable in telling me what the repair involved, how long it would take, and estimated cost.

Andrew

Jul 6, 2016

I drove over two hours to buy a 2015 Nissan Frontier. My salesman Ryan came in early to accommodate my schedule. I was offered a fair trade in value for my Subaru. Overall and excellent experience.

Cheryl C

Jun 29, 2016

From the day I visited there looking for a vehicle, to my most recent visit for repairs, I have had an overall great experience. I've dealt with other dealerships in the past and they were, at best, shady and looking for a buck. Your went bent over backwards to get me in the vehicle of my choice. You are also the 1st dealership that's ever made me feel that the customer is important and have treated me with honesty and respect.

Ric45

Jun 28, 2016

Great people excellent run business answers all your questions take time to go over all their work

Angelina Pattavina

Jun 28, 2016

Had a great experience at Richard Chevrolet. They were very accomidating to my needs and worked with my situation. I would higly recommend this dealership to anyone. Second vehicle I purchased from Richard Chevrolet.

Stevenquick30

Jun 27, 2016

The salesman Kyle was fantastic top shelf if you are looking for a new or used car go see him at Richard Chevrolet

Anita Disantis

Jun 27, 2016

We are and have been very satisfied with the service that we've always received from Richard Chevrolet. This is the second vehicle that we purchased from Dave McKenna and are very happy with the services he has given us.

CJ and Emma

Jun 25, 2016

After visiting two wholesale dealers and having awful experiences, Richard Chevrolet was awesome! Erich was so helpful, honest and personable. We came to look at one used car we had found on cars.com, but he showed us some others in the inventory that weren't on cars.com. He helped us find something within budget that met most of our needs/wants for our next used car, and he hooked us up with an amazing deal on a Civic hybrid. We're so happy and wish we had come straight to them in the first place and not messed with any other dealers.

Bo

Jun 21, 2016

Such a pleasure doing business with Richard Chevrolet! Everyone is very professional and courteous. Truly care about the customer. Thanks so much Ryan and Jason! Recommended to all!

Shirley

Jun 15, 2016

Wonderful experience. Rick Vincent was great. I am 89 and he was very patient and understanding.

KCleve

Jun 13, 2016

I have a very positive experience purchasing a used vehicle at Richard Chevrolet. At no time did I feel pressured, pricing was fair and transparent, and I appreciated that they took the time to answer my questions. I would certainly consider this dealership again, and will recommended them to others!

Kristine Fortin

Jun 10, 2016

I would definitely do buisness with richards again..They were very professional and Carrie in customer service, the one i dealt with the was amazingly friendly and courteous...garage was very clean..excellent quality of repairs done on my car

Happy customer

Jun 8, 2016

I have been to many dealers throughout my lifetime and I have to say Roger Pace and Richard Chevrolet are the most genuinely nice and honest. Very upfront no hidden agendas. I've dealt with Roger Pace on many occasions and I will no longer waste my time with any other dealers or pushy sales people. They are all great. But Roger stands out!!

Ggraham

May 28, 2016

What an awesome and exciting experience!! Thank you so much Ryan Montalvo and Angelo for making our day

Debbie Aguiar

May 28, 2016

Needed a car for our son for college. Want to ensure he is safe driving over 400 and Jim Kubicza did a great job matching us up to the perfect car with a great deal. We have bought all our cars from him and would not think of going to anyone else.

JB77

May 27, 2016

The staff was so friendly and attentive to my needs. The salesman was very patient with me in selecting the vehicle that suited me. Great customer service!

Edson Deoliveira

May 27, 2016

A great job by my sales consultant Roger Pace and Dan in the finance office.

Chad Patrick

May 14, 2016

Service department is quick to get you an appointment to service your vehicle Employees are very friendly and helpful Never gone without my vehicle for more then a day when doing service work on it Always get a clean new curtesy loaner to drive while I'm waiting as well

MMed

May 12, 2016

I bought a used vehicle here. Car was well presented, the pricing was very fair so you didn't need to haggle, the price paid for my trade was very reasonable too. The salesman I worked with, John R, was tremendous along with Jack in financing and I believe his name was Eric, the manager. They go out of their way to make you feel welcome.

Ronald Johnson

May 11, 2016

I returned to purchase my vehicle with Ryan Montalvo at Richards Chevrolet because the staff takes their time to listen to my needs

Robertb

May 11, 2016

I found my experince very pleasing and rewarding,I would diffently recommend this dealership to any One.i found Ryan to be very focused and professional and that is very rare in sales today.the process was very smooth from and I was in my car within 48 hours.great service and a great staff.

Frederich Bart

May 4, 2016

This was my first new car I personally bought. I have been with family members on new car purchases before but this by far was a much nicer experience. The salesman was the best I have seen in the business. I would recommend Richards to anyone looking for a new or used vehicle. A special thanks John Rodrigues, Tony, and Jack! You make it all so easy.

nascargurly48

May 2, 2016

The sales rep was very knowledgeable and extremely helpful in getting me a great car for my budget.

Jp

Apr 30, 2016

Ryan was an amazing help. He worked with me and found the right car with a payment that was affordable.

Dave L.

Apr 29, 2016

Looking for a new or used car or truck? I recommend richard chevy to all my friends. The service was great and the employees are kind and curtious making sure you are very comfortable whether you are making a purchase or just window shopping. I personally purchased a 2011 gmc sierra from richard chevy and it definatly wont be the last truck i buy from them.

AlanC

Apr 28, 2016

I went to richard Chevrolet to look at some pre owned trucks. I met Jim the sales guy. He made me feel at home and gave me several options. He showed me an 04 Gmc 1500. I test drove it and loved it! I needed a consigned so I asked my mom if she would and she said yes. Unfortunately my mom couldn't make it out of the house due to personal reasons. Jim said he would come to the house so she could sign the papers and he did. I give Jim and Dan 10 stars!! I'm definitely coming back to purchase my next truck!! Amazing buying experience!!

Jim M.

Apr 26, 2016

Superb service and awesome employees. Roger Pace was great! I will definitely be a repeat customer. If you're in need of a good car at a great price go to him.

Andrew o

Apr 26, 2016

We recently purchased a 2010 Silverado from Richards and what great customer service. Working with my Salesperson Roger Pace and the Used Car Manager Jay Seely it was very smooth and easy. The staff is super and I would definitely recommend.

AlanC

Apr 25, 2016

I went to richard Chevrolet to look at some pre owned trucks. I met Jim the sales guy. He made me feel at home and gave me several options. He showed me an 04 Gmc 1500. I test drove it and loved it! I needed a consigned so I asked my mom if she would and she said yes. Unfortunately my mom couldn't make it out of the house due to personal reasons. Jim said he would come to the house so she could sign the papers and he did. I give Jim and Dan 10 stars!! I'm definitely coming back to purchase my next truck!! Amazing buying experience!!

Charlie

Apr 24, 2016

Best car buying experience I've ever had. The negotiation was honest, fair and easy. Great deal for both sides. Jeff is a true pro. I would definitely recommend Richard Chevrolet and Jeff in particular to anyone looking to buy a car.

Pops123

Apr 22, 2016

Wouldn't purchase from any other! Service Department is awesome! They really take care of customers, they go out of their way to get me a great deal and find the right vehicle for me!! Very transparent and No pressure tactics! Cant say enough good stuff about them!!

Yajaira P.

Apr 16, 2016

Good customer service. When I got there I was greeted by the receptionist, got me the manager and the manager got Jeff to help me. Jeff was very professional and knowledgeable. Got my information and in 1 day I got the vehicle I wanted it. I would recommend this dealership to anyone. Quick and easy.Very attentive.

Scott Celella

Apr 9, 2016

We came in to explore the possibility for a purchase, and Ryan made the processq very era easy to comprehend. He asked the right questions and was very clear in is explanations, so our choice was an easy one to make. Richard has consistently provided an excellent and knowledgeable staff for our purchases and repairs, and Ryan certainly maintained that same level today. Thank you.

Alex

Apr 5, 2016

I have been coming here for 4 years to get the service done on my car. I've always been helped by Jeff and Carrie in the service department on fix advice and what was the smartest decision. Today I needed a new car and came to the sales department, I was blown away by the service. A team member named Ryan M helped me and did a phenomenal job getting me into a car with the features, miles, and age that I wanted while still working within my budget! The sales manager helped on the back end and they took amazing care making sure everything I needed was lined up for financing. I financed on my own but they still showed me the options through them to make sure I was getting the best possible deal. Selfless leg work on their end to ensure a happy customer. I'm definitely a Richard Chevy customer from now on!

Vicky Williams

Apr 4, 2016

Erick and bob were very accommodating and found me exactly what I was looking for. I felt very relaxed and satisfied during the whole process which made me confident I wanted to continue with the buying process. I've been to a lot of dealerships and won't ever go to another one again. This was by far the best and I would recommend to anyone. They truly treat you like family and put you first. They aren't trying to pull one over on you like other dealerships.

Cheyenne O'Donnell

Mar 30, 2016

Very pleased! I purposely went to this dealership last because I bought my previous car with them and they were awesome! Fast, honest and the best prices. No joke. So the second time around I thought I would scope out other places. All very disappointing but I knew I would find my new car here. They did not disappoint. The car I have wanted for a while was there pre-owned and in great shape. Of course the price was also the best around. I worked with Mike Gago who is not only charismatic but made the process easy! Since I've gotten the car i can't stop showing it to people and telling them where I got it. This the place you need to go. I can't stress enough how Great they are!

Westover

Mar 28, 2016

Just purchased my 2010 Silverado from Rick. Such a smooth and relaxed sale. Got to drive it home the same day. Who knew. Very impressed and I will Most defiantly recommend to friends and family. Jack in finance was great, too.

Papajack

Mar 27, 2016

I found the knowledge of the sales associate to be exceptional. He provided specific details about the vehicle that I would otherwise not have know. The dealership was well stocked with both new and used vehicles and I was offered the opportunity to drive a variety to ensure I was making the right decision for me.

007girls

Mar 26, 2016

I have now purchased two cars from Richard Chevrolet, a new one for me a year ago and a used one for my daughter last weekend. She is a first time buyer and I wanted her first experience to be great and also a learning experience. Jeffrey and Dan went above and beyond to answer all our questions and to find us the right bank. Dan also explained the importance of credit to her. Not enough room her for the amount of thank you's I need to give.

mrbaconnn08

Mar 25, 2016

I came in looking for something that fits me and Kyle was nice enough to help me out and I was able to find exactly what I needed! I will definitely recommend Richard Chevrolet to all my friends!

Caleb

Mar 25, 2016

Great customer service and made everything simple. I drove 3.5 hrs they had everything ready when I arrived. I'm extremely satisfied.

Alex

Mar 23, 2016

Very, kind and pleasant facility, awesome customer service will always get my work done there

malibu2012

Mar 21, 2016

This was our first purchase from Richard. We were pleased with our sales associate, location and selection. We would recommend this dealership to others considering a new or used purchase.

Kelly h

Mar 14, 2016

My experience at Richard Chevrolet was quick and painless thanks to the very knowledgeable and patient sales associate named Roger pace. I will recommend that all my friends and family come see roger for their next purchase of a auto purchase, thanks again roger.

Karen

Mar 12, 2016

Great experience. Rick was helpful and listened to and understood my situation and Dan made it happen. I love my car. So glad I came to Richard's! Would definitely recommend.

Steve

Mar 10, 2016

Staff was very friendly and knowledgable. They assisted me in choosing a great pickup truck that will be a great fit for my family.

Diane F . Hollister

Mar 5, 2016

As a first time car buyer, I was very nervous coming in. I met Ryan, who put me completely at ease and helped me with looking at the two cars I found online, explaining the features and the test drive. When I left the dealership, I had a car being held for me. The buying process with Richards was stress free and everyone I dealt with was friendly, professional and very helpful. I recommend Richards for your next car buying experience

Selma

Mar 3, 2016

We bought a new 2015 Silverado truck, our salesman Roger Pace was amazing he was very polite, friendly and did above and beyond to help us. Thank you for excellent service, easy and pleasant experience.

Pam

Feb 27, 2016

I am very glad I chose Richard Chevrolet to purchase my new equinox. After all the car shopping I have done these last few weeks I have to say this is the best dealership experience. The are honest and good business practices.

kwarner

Feb 26, 2016

Over the past several years I have purchased a few vehicles from Richard Chevrolet and have encourage others to do the same. This time around I needed to upgrade my wifes vehicle for the simple fact that we have two kids now and the sedan became too small. I did a quick check on the dealership website and found a 2014 Equinox that seemed to be perfect. When I arrived at the dealership salesman Josh Demaio was there to show me the suv. I ended up making the purchase. My wife and I are extremely happy with the vehicle. Josh was great to work with and is a perfect example of the great people and excellent service you will find at Richard Chevrolet. I highly recommend this dealership for anyone looking to make a new or used car purchase.

Rachel S

Feb 25, 2016

Mike Gago was very polite and did everything to help us. Thank goodness we had him because we were about to walk out. He works with you and helps you through the whole way. Very pleased with the service from Mike.

Chevy57

Feb 24, 2016

Recently bought my new 2016 Silverado pickup from Erik. Great experience overall, Erik was fun to work with and took good care of my. The finance process was easy and I will definitely be back to this dealership!

Sir Rick

Feb 24, 2016

My second truck from rick. Really knows his product and is passionate about the brand. I also do all service at Richard Chevrolet. Truly a great dealership all around.

Sir Rick

Feb 20, 2016

This is my second truck from Rick. He really knows his product and is passionate about the brand. I also use Richard Chevrolet for all my service needs. Truly a great dealership all around.

Catherine

Feb 15, 2016

Ryan made leasing a car hassle free. He was very informative and knew his products. The trade in on my Jeep was fair. The dealership was clean and quiet. I would return here for future leases and would recommend Richard Chevrolet.

Camaro Order

Feb 15, 2016

Ordered my Camaro from Jim. He kept me updated over the weeks it was on order of its status and such. Thank you!

BrianEW

Feb 13, 2016

They were VERY ACCOMMODATING, they made sure I was aware of the amenities that they provide for the customers. All my concerns were addressed without having to make a second appointment. My vehicle needed something that they did not have in stock, they went a got it and installed it. They warmed my cold day. Thank-you. Brian

cruze16

Feb 12, 2016

i just picked up my cruze it was an amazing sales experience. Jeff borges was a highly informed sales man and knew his product. I highly recommend buying a car from him.

Courtney

Feb 11, 2016

Rick was great. No pressure, no hassle. Very accommodating. Definitely would recommend.

Julie Angelo guerrera

Feb 6, 2016

Great service can't say enough about rogar pace he made buying our car today so smooth I would recommend my friends and family

Christopher St John

Feb 3, 2016

From the first moment we walked into the dealership to the day we drove off with our new 2016 Chevy Silverado our experience was awesome. Our salesman, Jeff Borges was professional, helpful and courteous, he could not have been any nicer! Thank you for such an easy & pleasant experience.

Tom H

Feb 1, 2016

I was very happy wit the service at Richards this is my 2 car I got from them I am very happy the service is great. Dave McKenna was very helpful with the purchase

StevieRad

Jan 31, 2016

I bought a 2010 Silverado from Roger Pace. Very easy and comfortable man to deal with. I recommend to talk to Roger when in the market for a new or used Chevy.

AJohnson

Jan 29, 2016

I live in Massachuttes and was looking for a specific vehicle with certain amenities. (2014 Chevy Equinox, moon roof and car starter and cloth seats) preferably CPO. I located one approximately 50miles from my home, at Richard Chevrolet. It had all I wanted except it wasn't CPO. After reading reviews on the buisness and coming across several excellent ones for Kyle Gardner, I gave them a call and asked for him. From the first contact Kyle was knowedgle, helpful, friendly an even had a great sense of humor :-) I made an appointment to meet with him that Monday as there was a snowstorm that weekend and he suggested that I wait to come there when it was over..When meeting with Kyle on Monday he was very pleasant, had the vehicle available and ready for the test drive. He answered all my questions and even went to find the answers for the very few that he didn't know off hand! He assisted in trying to procure financing for the vehicle and even gave me a few tips in the process! You could clearly tell Klye loves his job and goes the extra mile for his customers... With a smile on his face! . I knew Monday that I would be giving Kyle the sale that he so digently worked on to help me with. Kyle also worked to get my car certified (CPO) prior to purchase so that I may have the extended GM warranty. Living in a different state Klye also assisted in transfer of plates and registration from my former car to my newly purchased one. Who isn't thankful for a a saved trip to the DMV! I picked up my car that following Thursday and in between I had several questions that Kyle promptly returned emails and phone calls to assist with. I've never had a purchase I've felt so confident in it. Kyle made the buying experience as pleasurable as possible. No pressure, no mis information, no tricks or tactics. If you want a knowledgable salesman Kyle is the guy to go to!! I would absolutely highly recommend him to anyone looking for a car. Hats off to Kyle for a job well done!

Mitchmahner88

Jan 25, 2016

Great service it was quick easy and I was out the door with in 2 hours. Driving the truck I just had purchased along with a full tank of gas very pleased with my experience.

Cgatzki

Jan 18, 2016

Great service! Dan and Ryan were so helpful. I'll be back! They made my experience painless! Thank you. I would highly recommend Richard Chevrolet to anyone looking for a new car and great customer service.

Marc

Jan 16, 2016

We first called this dealership to confirm that the car they had listed on their website was still available. After some time on hold, the assured us that it was. When we arrived in the showroom, the only thing we were greeted with was the smell of body odor. No secretary, salesman or manager came and talked to us as we waited by the front desk for close to 15 mins. When we finally flagged someone down and asked about the vehicle we came to see, they told us it had already been sold. When we talked to the salesman we had talked to on the phone, he told us their system was slow to update, so they didn't know it had sold. All of this for driving 40 mins out of our way. Terrible service.

Anthony Ventrella

Jan 15, 2016

My 4th car from Rick and Dan. Great people, great dealership!

DebbySS565

Jan 14, 2016

Richard Chevrolet is a class "A" dealership. The recent purchase of our 2014 Chevy Silverado was pleasant and stress free! Dave McKenna was excellent in explaining the process, warranty, financing, etc. with us. Everyone else we dealt with, (Jay, Jack, receptionists) were friendly and courteous. I would highly recommend this dealership to anyone!

olday1

Jan 14, 2016

Our salesman Rick Vincent was very professional and treated us well. We told him what we wanted and he was able to have it for us the very next day. The dealership did a nice job detailing the car and had it ready when they said they would. Rick spent all the time with us that we needed to explain the various features of the car.

David Gambino

Jan 12, 2016

Awesome service, salesman Ryan was most professional and extremely helpful

bartilbe

Jan 6, 2016

I had gone to at least three dealerships prior to this one. They all gave me the same old song and dance I have always received. Upon going into Richards I found myself thinking here we go again. I was wrong. Despite several mistakes on my end Joshua Demaio was more than informative and helpful. Not once did I feel like I was being ripped off as I sold my car to them. In fact (now that the sale is final) I totally feel like I came out on top and I never had to haggle. I was given a very reasonable offer on my car and was sold a used one, that after many hours of research I know I was given a fair deal. Never have I left a dealership and felt like I came out on top until I went to Richards. I will say that I plan to take my business there from now on. And to Josh and the Dealership, Thank you, again.Damon

cphon7949

Dec 30, 2015

Thank you to Kyle and Dan for helping me get into a new used car, I am a first time buyer and they were excellent in all aspects. They were patience, straight forward, and mindful to my needs. Definitely a great dealership and one to visit.

last silverado

Dec 28, 2015

this is the second and last vehicle i will buy and i will not return. The first vehicle I bought was registered through the dealership and they spelled my street name wrong, so when it came time for renewal the mail didnt make it to my house. Not knowing this I drove around in an unregistered vehicle for about a year until a state cop pulled me over for an expired registration and gave me a $120 ticket, thanks Richard. My new 2015 silverado which cost $42000 doesnt run properly, the engine tachometer surges up and down about 75-100 rpm, I brought it in and they checked for codes, found none and told me it is normal. It is not normal. I told them to escalate my problem up to GM for a fix and they told me nothing is known about my problem. I told them that was unacceptable and they need to address my concern. At this point the service manager and the service writers are not very pleasant and are not accommodating,I will persist until this is corrected or they take it back under the Lemon Law. Last GM I buy!

Anthony giudice

Dec 26, 2015

Very friendly service and above and beyond to get me into vechlie I always wanted

rater1977

Dec 24, 2015

Was interested in a used car they had recently dropped their advertised price on. When I made an initial offer they insisted their advertised price was firm. I was surprised, but they did not want to haggle in the least. So what could have been a good deal if I had gotten them down another few hundred dollars became a lost sale.Salesman Roger was very nice to deal with. Manager Jay gave me an aggressive hard sell which I did not appreciate.

Pauld

Dec 24, 2015

My wife and I have had an incredible experience with Ryan. Incredibly helpful and knowledgeable. Wife and I came in to purchase a car and got everything done within 2 days. Couldn't ask for better.

Leonard_W

Dec 16, 2015

From the initial online inquiry communication from Chevy Corporate site to delivery of the vehicle, it was a great and satisfying car buying experience I've ever had with an America Vehicle car dealership. I was actually shocked and surprise with the response timing, follow up phone calls, personalized attention, and the willingness to ensure I get a win-win deal with full satisfaction. Erich Stewart (Personal Sales Rep) did a phenomenal job with highest customer service and integrity you don't typically expect in the North East/Connecticut in any industry.

G>F> satisfied customer

Dec 9, 2015

Very friendly and helpful--beautiful waiting space!!!

Carol

Nov 27, 2015

Came to look for a new Malibu. Erich and Sean were fantastic...found us the perfect car and made the process smooth and worry free. Kudos to both of them....GREAT JOB!!

ivelisse2461

Nov 2, 2015

Richard Chevrolet in Cheshire CT has the most professional sales personnel and treat customers with respect. Ryan was key to purchasing the vehicle. He is Knowlegeable,courteous and friendly. Great addition to Richard Chevrolet! Place is clean and inviting and has good parking space.

Mcas116

Oct 19, 2015

Erich S the sales guy is awesome. Took care of me quickly and professionally, without any nonsense or sugar coat.Jack the finance guy got me the best possible rate-far better than I expected. Again, quick and professional.Brian the mechanic got my used vehicle that needed work done faster than on time. Good work.Sean the Sales Manager is...ok enough to add to this review (actually he was great too).

dianamich33

Oct 12, 2015

I found the car I wanted online and came all the way from Bethel to Richard Chevy. The price was more than fair and everyone was really friendly. They did everything they could to make the price work for me. I would definitely go back for my next car.

Mandark7

Oct 2, 2015

The employees at richard chevrolet did everything in their power to get me not only the best deal, but to give me the best experience i have had at a dealership while trying to purchase a new car. Huge shout to Erich Stewart for helping me along the way!! They really are there to help!!!! Amazing customer service!! Will totally send friends down!!

Blanchard68

Sep 29, 2015

Great customer service!! Thanks to Jim, Kyle, Dan and Tony.

Jay and Jenn

Sep 29, 2015

Jim was great and provided excellent service. This is our second vehicle from him and will be back for more!

Brittbrat15

Sep 25, 2015

Eric and Dan Went above and beyond to get me into to my new Kia. Best dealership around! If you need a new car or used one definety come here. It's worth the drive to get here.

Blanchard68

Sep 21, 2015

Great customer service!! Thanks to Jim, Kyle, Dan and Tony!

Leebee22345

Sep 19, 2015

Normally when buying a new car, the process is quite intimidating. Well Erich made me comfortable through the entire process. I left feeling like I actually got a deal.

lauramarie228

Sep 8, 2015

I would like to thank Jay, Howard, and the rest of the team down at Richards chevrolet. I can't thank you guys enough for taking care of me, and putting me in my dream car (2015 Chevy Equinox) My fiance, family, and friends plan on doing business with none other than Richards Chevrolet in Cheshire. You guys are honest and reasonably priced and worked with me. Not to mention you went over every little detail about purchasing a car and setting up my car. I went to other dealer ships that day and they tried to take advantage of me and you guys were straight forward about everything! You turned an awful experience into an amazing one! Thank you again I'm am thankful and plan on doing future business with you guys!

Rich h.

Aug 29, 2015

Ryan. Montalvo. And. Dan in financing were. Very helpful in getting me my 2014. Chevy. Cruze. I would recommend. This. Dealership to everyone.

Jenn

Aug 7, 2015

Highly recommend Richards!!!! All the staff in the service area are very friendly and extremely helpful!

JoseBPT

Jul 6, 2015

My salesman was Ryan Montalvo and he made the buying experience flawless and relaxing. Great job.

RichF CT

Jul 3, 2015

Sales person Ryan Montalvo was very attentive and patient with me, I was there many hours and he could not have be more helpful and kind, I really appreciated that very much! I would highly recommend this Sales person and dealership very much! Outstanding customer service and overall would rate them A+

Jason Abbott

Jun 15, 2015

I have my 2015 Chevy Cruze LT now for one week and the car is perfect. Customer Service at Richards is the Best ! The buying process was very fast and agreeable. The Facilities is well laid out and very clean. You need to buy a car from these guys !!

Lucille Cyr

Jun 12, 2015

I had the best experience buying my car at Richard Chevrolet. Ryan Montalvo made everything go smooth. I would recommend him to any one looking for a car. They treated me with respect and they are very helpful.

Chevymom

May 20, 2015

Very smooth purchase and trade in procedure. There was no sales pressure from Ryan Montalvo. I would definitely return to Richard Chevrolet again and again !

Mike

Apr 20, 2015

I worked in Chevrolet Dealerships most of my life and from the first email to delivery was by far the most professional and stress free experience I have ever had. My salesman Ryne Priest was very helpful and knowledgeable about the product and made the whole deal as easy as it could be.

Leah from Old Saybrook

Apr 5, 2015

I cannot say enough about my experience with Ryan and Dan at Richard Chevrolet and 321 Rebuild. After five years of struggling with bills as a single mom, I recently declared bankruptcy. I didn't have the means to buy a used car with cash and I owed too much on my previous car to trade in. 321Rebuild directed me right to Ryan on a Wednesday at 12:30pm and by 6:00pm the deal was done. Ryan and Dan had received and processed all my information. It was very surreal. I picked up my car on Saturday. I was in the dealership less than an hour and a half which you know is very unusual when purchasing a car. There has been a huge weight lifted from my shoulders with the purchase of this beautiful car and it has made me believe that there are good people out there willing to help you get back on your feet!!! Regardless of the distance I had to drive, I am recommending this dealership to the world!! it's worth every mile travelled. Thank you, thank you, thank you.

sd123

Jan 14, 2015

I went into Richard Chevrolet to look at a 2015 Equinox. I was quickly helped and met with Angelo Epifano. He sat down with my husband and I and explained the different trim levels and features of each model. We went for a test drive and really enjoyed how the Equinox handled on different road surfaces. When we went back to the dealership Angelo provided us with payments for a lease and finance. I really like how Richard Chevrolet shows you a printed sheet of paper with all the price information from the total cost of the vehicle, rebates, taxes, etc. instead of the magic marker scribble most dealers show you and you can't tell what the price per month is or what the list price of the vehicle is. Richard breaks down the information so you never have to wonder what you really are paying for there is no surprising when you go to sign the papers!! At no point during this process did I feel pressured to purchase the vehicle. Richard Chevy doesn't pressure you in any way. The color Equinox I wanted wasn't on the lot and Angelo said no problem we will locate one for you. The next day Angelo called and was able to locate my Equinox and later that evening I picked up my car. A few days later I wasn't happy with how my seat felt and how the car rode it wasn't comfortable at all. I reached out to Angelo and he offered to go on a test drive with me to see if he could notice anything. Angelo was really helpful and adjusted my seat to see if that would help me. A few days later I received an email from Jill Silverman the Asst Manager asking how my experience was. I explained to her how I wasn't happy with my purchase and she really took the time to listen to my concerns. She immediately said she would reach out to a company and see if they could help me. Jill contacted me back the next day and set up an appointment for me to meet with a company that can customize seats. I went into the dealership this past Saturday met with the company and Jeff Siegal. I sat down with Jeff and went over my options. Jeff was beyond helpful and arranged an appointment for me to get my seat fixed. Richard Chevrolet is the best car dealership I have ever gone to. There is no pressure and they listen to your concerns. I can't wait to get my car seat fixed and drive me new Equinox!! Richard Chevy I can't thank you enough for being so helpful and really wanting to find a solution for me to make sure I'm happy!!! When you go to Richard Chevy make sure you ask for Angelo Epifano.

jeffyeti

Nov 24, 2014

Very rude staff. Tried to overcharge me every time I went there. Recommended unnecessary service every time too. Just terrible experience. Finally had it with them and refuse to go back.

T.Mockler

Nov 15, 2014

Dealing with Angelo Epifano (no, hes not Irish) made purchasing our 2015 Silverado High Country a seamless, no nonsense experience. After talking with the Chevy dealers in RI & Mass, they all had similar trucks but were not willing to work on the price. We did our research and established a target price. A few emails were sent back and forth and shortly came to an agreement for the exact truck/color we wanted. Angelo was a pleasure to work with and took the time to review all of the features from front to back before driving home. Driving the extra miles to have this experience was well worth the time/effort. Fellow RI'ers, don't be afraid of the distance, give Angelo a call to find your next vehicle. You will not be disappointed.

jorgem

Oct 29, 2014

I recently bought a toyota camry from richard chevrolet there the best car dealer around I would recommend to anyone I had the best salesperson Angelo my credit was not good they worked with me to get approved at a great interest rate fiance department was awesome I would buy from richard chevrolet in the future

GeoHyman

Oct 10, 2014

I purchased a 2007 Equinox from Richard Chevrolet in April 2014 and have had incredibly good experiences with the staff at Richard Chevrolet. They are attentive and prompt when I am for a regular oil change or when I had a small leak in my sunroof. The staff is always professional and the facility is nicely maintained. I tell everyone I can about my positive car buying and Maintainence experiences at Richard Chevrolet!!

Georgette

Sep 28, 2014

My Equinox needed rear brakes and Sid was able to schedule the repair at a convenient time and day. Richard Chevrolet's car service was able to drop me off and pick up a few hours later. It was convenient and easy to use, and interacting with the Service Department staff was very pleasant. A big thank you to Jason V, Jeff and Sid for making my car maintenance so easy!

Dorothea McNally

Aug 27, 2014

Went to Richard Chevrolet looking for a car, not sure what we wanted. The salesman was very helpful! We had a great and friendly conversation regarding all our options. Had a chance to look at several vehicles. We never felt rushed or pressured. Being Friday night we asked for his card and said we would be back Saturday afternoon. When we arrived we had narrowed our search down. He took us inside and we were informed of all the options we had and any questions were answered very thoroughly. After picking out the style vehicle we went for a test drive. Loved the SUV! All the while we spoke to our salesman, he was very patient and took all the time we needed to make us feel very special and important to him. This was the best experience I have ever had when purchasing a vehicle. I would not go anywhere else now. I highly recommend Richard Chevrolet and their staff.

Disappointed

Aug 26, 2014

Went to this dealership to look at a used vehicle. We were absolutely interested in purchasing the vehicle and had a very pleasant experience working with the sales associate. Unfortunately when it came time to discuss trade in value and negotiate a deal with the manager, it did not work out. We received a call that the price was a few thousand dollars away from our bottom line and that was it. We did not receive a follow up call or another counter offer. I wonder if it was worth it to lose a customer over a few thousand dollars.

Kristine .l

Aug 18, 2014

I dealt with Angelo, he was very nice and it was a very enjoyable experience. I was anxious when I walked in but he was so easy to work with.

Shashank Chattopadhyaya

Aug 9, 2014

A smooth transaction and totally hassle free. Salespersons were courteous and to the point. There was never any attempt from the sales team to pressurize me into buying the car or to buy it quickly. Thanks to Jim, Stan and all people at Richard Chevy for making it a happy experience for me.

James C US Army ret.

Aug 2, 2014

SALESMAN ( Angelo ) was well versed on his vehicle knowledge, all areas were clearly and well explained from start to finish. He is a great credit to the dealership.

James and Angela Burrus

Aug 2, 2014

Angelo was a wonderful young man. Extremely pleased with his kindness, knowledge and assistance to us. He was most helpful in helping us make a decision.

Corissa Sainato

Jul 16, 2014

Just yesterday my husband Danny and I went to pick up our brand new Chevrolet Cruze What an amazing experience we had from beginning to end. Angelo was amazing in helping us get what we were looking for and Dan worked hard to get us the best payments that we were comfortable with. Integrity and sincerity are the two words that come to mund when my husband and I reflect on the genuine care these two guys gave us. Richard Chevrolet is the only dealership our family will use. From the moment you walk in, friendly faces are their to greet you and offer you, coffee, tea, donuts etc...very sweet to the kids and their facility is top notch! Thank you Angelo and Dan! :-)

DKempi14

Jun 21, 2014

I recently bought a 2014 Chevy cruze from Richard's. It's is a very nice dealership with friendly sales people. I bought my car from Roger. He was a very nice and funny guy and is a great salesman. I would defiantly recommend this dealership to anyone interested in a new car.

Cathy

Jun 17, 2014

Top notch!Rick is a great sales person. Answered all the questions I had, showed me everything in the new vehicle. Everyone worked top get me where I wanted to be as day as my payments went. They greet me by my first name which is a pet peeve of mine.

Steven

Jun 15, 2014

Angelo was great, felt like I was talking to a friend more than a salesman. My entire experience at Richards was a positive one. I have bought many new cars and this was probably the transaction where I felt the most welcome. No pressure, no hassles, a great price on a vehicle without having to fight for it. I couldn't have asked for a more pleasant transaction.

Timothy janeway

Jun 14, 2014

When I first walk into the door I was welcomed as if I were part of their family. Their work is tremendous without any negative aspects. The process was easy and the loan services was easy. The salesmanship was top notch. I will recommend this dealership to all my friends.

Valerie

Jun 11, 2014

There was a little bit of a delay between service and parts dept. when I was waiting for my car to be finished after the warranty work was completed, but after talking to a few other people who went to other dealerships such as McDermott in East Haven, a hour wasn't so bad compared to 4 hours to 3 days wait for the work to be complete.

Elizabeth

Jun 5, 2014

It was apparent from the start, that Sid in service knew everything there was to know about a Chevy! I appreciated his confident, but inviting demeanor,as well as his apparent truthfulness- a win/win situation for both the dealership and customer!Additionally, I voiced some concerns with George, the used car manager and he was gracious and accommodating. Every time I call Richard Chevrolet and speak to Chris, he is kind, helpful and very efficient! Last, but not least, I would love to have your star sales people's pictures added to your staff directory on your website! Kenny Fairfax was spectacular when we purchased our Tahoe. Thank you ALL Richard Chevrolet!!!!!!!!!

Christopher

Jun 5, 2014

I needed to get my tires replaced so I had told Richards I needed four done. They ordered the four tires for me, but upon further inspection of my back tires I did not need them replaced. Someone from the service department checked them out too and although he had ordered four tires for me he agreed that two didn't need to be done. He did not try to pressure me into buying something that I didn't need (and really couldn't afford) which has happened at other places. I really appreciated that.

Jill

Jun 5, 2014

The staff very courteous and friendly. The service department very clean. Prompt shuttle service to work and back. Thorough world class inspection report.

Richard

Jun 4, 2014

They worked very hard to make the deal go through and were accommodating in getting the car registered in MA.

Joshua

Jun 1, 2014

I always confident that I will get great service and great advice from the team at Richards. Thanks again for a great job.

Sharon

May 31, 2014

I was treated with respect by everyone I encountered. Everyone was friendly & helpful. Great experience! Thank you! I'm very happy with my new Sonic & my Chevy team at Richard.

SarahJSound

May 30, 2014

This was my first time getting a new car. I went into it terrified but I couldn't be more at ease, relaxed, or happy with the outcome! I am so incredibly happy!

Jean

May 27, 2014

You were great and emailed me at work with complete information on what needed to be done. Your employees are the most curtious. Thank you.

Bob

May 24, 2014

Staff was absolutely amazing. As soon as you walk in you are greeted with a friendly smile. You aren't made to wait. The work needed is explained. There were no hidden costs. My service advisor, Jeff DeLuca, and the mechanics did an amazing job. Would highly recommend this amazing group.

Christopher

May 23, 2014

Every time I go to get service done on my vehicle the employees at Richard Cheverolet are very polite and accommodating.

Patricia

May 20, 2014

I needed to have a key reconfigured and had excellent service by Jeff DeLuca - he was professional and completed the work very quickly.

Joseph

May 18, 2014

I was greeted before I even got out of the car. Went threw a light safety check and then took my information. I was very impressed.

David

May 16, 2014

Carrie was on top of every aspect of my visit for service. The service time required was very reasonable, and waiting accommodations comfortable.

Peter

May 15, 2014

Roger and Dan were amazing got me into the car of my dreams. Colin was my first point of contact and he was a superstar as well! This is my 4th Chevy from Richards I wouldn't buy a Chevy anywhere else

Carl

May 15, 2014

I am always very satisfied with the service department. And Sid is extremely professional and pleasant to deal with too.

Aleta

May 14, 2014

Not much to tell. I arrived, you took the car and changed the oil and did the general inspection. I sat in the waiting room and studied a notebook I brought. There is a TV in the room. I don't care for daytime TV and would have been just as happy for a quiet place, but it's better than the old waiting room.

bf1327

May 14, 2014

I dealt with Colin Fletcher for the sale of my used vehicle. Colin was very professional. He was patient even though I was still a month from being able to make a purchase, and never felt pressured to make a decision. It just so happened that a month after making my purchase we had a warm day with alot of humidity, so naturally I went to turn on the ac, and it started blowing out warm air. Then later in the week the check engine light came on. I brought the vehicle in on a Tuesday morning. I was never given a time frame when the vehicle would be ready. I finally received a call from Sid around 4:15 in the afternoon saying that the vehicle was all set and that he'd prefer the vehicle stayed overnight so that they could ensure the check engine light wouldn't come on. I arrive on wednesday morning to be told that the vehicle is still being worked on and was asked if I needed a ride back to my house. I was later told that they were waiting for seals to the compressor cause they had ordered the wrong ones. So for the sales aspect, I would say that the staff was friendly and helpful and deserve five stars. Unfortunately the service department drops my rating as they seem lackadaisical since it's an issue that I feel wasn't checked during pre-sale inspection. I spent two full days without a vehicle and spent $40 to rent a vehicle to run errands on the one day I had off. Good thing I'm not paying for the repairs due to the warranty that came with the car upon purchase.Update(6/04/14): Brought the vehicle in to a local place to have the oil changed and was told that the a/c needed to be charged.

Hector

May 13, 2014

We felt welcome at your dealership. The sale rep was not only humorous but worked hard to get us the best deal. Everyone that we encounter at the dealership made us feel like we were part of the family.

Christopher

May 12, 2014

Carrie Tomczak my advisor at Richards fully explains everything on the invoice and what the technicans will be doing when servicing my truck. The team at Richards keeps my truck running in tip top shape.

Doreen

May 12, 2014

We always have a positive experience with your Service Department. Jamie and Sid are fantastic and always care for their customers. We recently had new tires and brake pads installed. My Avalanche runs great and the new tires are just what we wanted. We also were given a loaner for the time and our experience was wonderful

Elizabeth

May 11, 2014

I brought my car in for an oil change and first maitenance check. i was greeted by friendly service rep. MY service was completed quickly as i waited in a very pleasant waiting rooem

Lois

May 10, 2014

taken on time and car finished in the time we were told it would be. As usual the service was excellent and everyone is friendly.

Hector C.

May 10, 2014

Angelo and the team was excellent and professional with us. We are repeat customers and if Angelo never offered us the option to lease we would not be able get another car. In all the years I have purchased cars no one has ever taken the time to explain it and give me the customer the option to truly make a good decision. We will only deal with Angelo and Dan in the future and will recommend them to everyone we know. They really do care.

Jennifer

May 9, 2014

I trust Richard's Chevy with all my car stuff. I just moved to NY but knew that Sean and his team did great work, so I came back to CT just to get my bumper and stuff replaced! Quality and consistency from them always!

Bernard

May 9, 2014

My service rep greeted me with a smile and my car was brought in and serviced in less than a half hour.The coffee and bagels were very good as well.

Daniel

May 8, 2014

They took care of everything needed on my silverado with miminal cost. My truck had to be kept overnight,Richards gave me a brand new Equinox as a loaner.

Michelle

May 3, 2014

Staff was great . Very attentive to me while shopping for my car.

860584

May 3, 2014

My Saturn Ion was recalled because of a faulty ignition switch. I called Richard Chevrolet of Cheshire and they gave me a car to rent. Jeff called me when my Saturn was fixed and he took care of me when I arrived. He was very friendly and so was Tony the man in the rental section of the dealership. Even the women in the office were great! It was a great experience!

Mary

May 1, 2014

never have a problem when I bring my car in .The service is quick ,but professional. And having the coffee, tea ,and bagels,is not a bad touch.

Janine

Apr 30, 2014

We have a great car buying experience. Hats off to one of the best vehicle specialists - Jim KupiczaWe are just loving our new 2014 Chevrolet Cruze.

Nancy and stan

Apr 29, 2014

Five star rating, very informative and thorough. Angelo knows his trucks! A pleasure doing business at Richards. Paper work was fast and easy.

Lawrence

Apr 28, 2014

I have been dealing with Richard Chevrolet for about 14 years and I can honestly say that I have never had a bad experience with this dealership. The same holds true for my most recent experience.

Scott

Apr 26, 2014

Excellent service I have been a customer since 1983 . And always recommend Richard Chevrolet to my friends . And I had family working for General Motors . We always bought GM Cars Trucks SUV . I have one problem ! Am looking for a small Pick Up make GM . But I cant find one with good gas mileage .. I wish they would start making a small light duty truck with good gas mileage . Take the C/K 1500 model , make a 500 to add to your line up of Chevy trucks . We need better mileage . In 1983 I but in a suggestion to have a All Wheel drive van . and a year later you came out with one . Thank You . The Chowder Man !

David

Apr 25, 2014

Had my recall work on the ignition of my 2007 Cobalt, the work took about 2 hours while I was waiting, overall a good experience.

Nanette

Apr 25, 2014

Where do I begin. First Jeff in service was very professional and courteous. Our Traverse suddenly flashed the dreaded check engine light. Jeff got us right in and they diagnosed the problem quickly. The repair to fix the problem was to take a couple of days and Jeff put us in touch with Tony in rentals to get us a loaner Traverse. Tony was excellent and got us on our way without issue. Jeff communicated to us the progress regarding the repair and explained the warranty with GM would cover the repair. Jeff worked with GM to make sure we were covered by warranty there were no surprises! Very pleased with the effort by all involved to minimize the impact of being without our vehicle.

Joe

Apr 25, 2014

Every time I bring my auto in for service, the service is done on time, and with no problems. I can rely on your dealership for the excellent service every visit.

Kb

Apr 24, 2014

It was great experience. Very knowledgable staff which made everything go smooth.

Jenn

Apr 24, 2014

Love All the members from the service department. Kerri was great, kind and helpful. Very speedy service.

Paullyd860

Apr 24, 2014

I know I can always get a straight answer when I work with Jim. I've purchased three vehicles from him and every time he sees me, he knows who I am and makes sure everything is going well.

Ssowner1

Apr 22, 2014

Was in a tough spot with my broken down truck. Jim got me a loaded Impala and a lower payment! Nothing else I could ask for. Jim was great and a huge help!

Rudy

Apr 19, 2014

After having to deal with a bad situation the night before my scheduled appointment hitting a huge pothole in waterbury. I was completely satisfied with the treatment of your staff. It made be feel relieved and they made sure that my vehicle was safe for my family. They made my good about choosing Richard's for my vehicles needs. thanks.

Grant

Apr 17, 2014

It very pleasurable and the salesman we had was so attentive to our needs for a car. He was extremely informative and had a great personality. He name I believe is Chris Devlin. He really made our car buying experience very pleasurable.

Stephanie

Apr 16, 2014

Service was excellent. The service was completed quicker than estimated and the courtesy shuttle brought us elsewhere so we could pass the time somewhere other than the waiting room. Very impressed!

Momof3crazykids

Apr 16, 2014

Angelo was an awesome salesman. He took care of us from the time we walked in to the time we left with keys in hand.

Rob/Jenny

Apr 15, 2014

Great sales associates Angelo especially great guy very friendly will definitely return for future vehicles.

Laura

Apr 11, 2014

Brought our truck in for routine maintenance, service is always exceptional! We love coming to Richard's, even if we just stop by to say hello!

kt

Apr 10, 2014

The sales representaive Angelo Epifano was amazing. i was buying the vehicle from out of state and he made the entire process quick and easy. i was even able to take the vehicle home in one trip. The paper work process was even easier. They took care of everything with ease. Including the registration.

bigboy1234

Apr 10, 2014

Jeff handled what I need in a prompt, efficient manner. Went above & beyond in arranging a vehicle rental. Highly recommend Jeff!! Great Guy, Great Service

Patricia

Apr 8, 2014

The concern about my car was handled fast and professionally. I was able to drop it off that day and pick it up the next day.

Dm

Apr 7, 2014

I was so impressed with the new facilities at Richard Chevy..my salesman was very knowledgable and so personable!! I will only deal with Chris D from this point foward...I wish I would've met him years ago..no pressure and right to the point...thx Richard!! I'm a customer for life.

Truck driver

Apr 7, 2014

Got a specific truck for myself. Jim was great in assisting my order and all my questions from the beginning right up to the delivery and then spent a good amount of time going through all the features of the truck with me when I picked it up. He is professional and extremely knowledgable. He made me feel like I was the only person there even though the showroom was packed with people. Nice to know that someone can feel good about the car buying experience as most make it seem like a bad thing. Jim made me feel welcomed and catered to me rather than making just another "statistic". Bravo Jim!

Jim

Apr 7, 2014

Went for a scheduled oil change and other issues were found. All issues were repaired and a loaner vehicle was supplied for my wife to use.

Nanette

Apr 7, 2014

Jeff in service dept. kept us informed of the work needed to be performed and it was done very professionally. Jeff looks out for his customers. Tony in rental department could not have been more helpful in getting us a loaner. Very pleased on all fronts.

Kenneth

Apr 6, 2014

I had my vehicle repaired at Richard Chevrolet body shop. Sean provided me with outstanding service and the repair was quick and my car looks better than new. Great job!

Greg

Apr 5, 2014

I bought a truck from salesman Angelo, he was very helpful in the buying process with me being out of state. I would definitely recommend buying from this dealer if they have what you are looking for.

Casita

Apr 5, 2014

Everyone one was very friendly and Angelo & Dan exceeded my expectations in making sure I was satisfied. I came in expecting poor results I left not only with a nice car that I love, but the satisfaction of knowing that the people who helped me were thinking of my happiness. I feel comfortable and safe knowing that the dealership will continue to help me with my car.

Paul

Apr 5, 2014

The night before,my back lights would not shut off. I used the night drop-off box to leave keys and vehicle. At 4pm the next day I had my vehicle back.Carrie Tomzack kept me informed every step of the way.Good job!!

Nancy

Apr 4, 2014

From the moment I drove in to the service area it was a pleasurable experience. Any questons I had were answered by the service dept. Everyone is pleasant. Do not mind driving that far from my home to service my car.

Javis

Apr 4, 2014

On my very first visit to the this facility,I was greeted with the most friendliest welcome by Angelo and I really appreciate his manners towards me and how he looked into my eyes when he speaks to me.Angelo answered all my questions and I knew from then he was the person I wanted to deal with for sure since I was going to make this purchase.i thank also all that you have a role in making this purchase a possibility..

Colleen

Apr 2, 2014

I was greeted immediately by a friendly employee and was offered coffee & bagels while I waited for my car. The service was speedy and I was on my way

James

Apr 2, 2014

Donald Stewart was the mechanic who explained everything and he explained it very well in a way i could understand thank you.

Debbie and Ray Aguiar

Mar 31, 2014

We went and visited our salesperson, Jim Kubicza, because he is the one we trusted we would our 17 year old daughter in a safe and reliable used car. He ensured that we found something that would not break down on her as she travelled 8 hours to college and it is a sturdy Trailblazer so we feel she is safe in it. Transaction was seamless and we have a happy daughter and happy parents. Now my son is waiting for his turn next year and we wouldn't hesitate to once again seek the help of Jim.

Happy Customer

Mar 30, 2014

Recently we were looking for a specific car for my daughter. Jim Kubicza was able to locate this car (color and all) and notify us before it went on the lot. It was in perfect condition and Jim made the process quick and easy. The car was clean and ready to go. Very painless and happy experience! Jim is the best!

tslowski

Mar 29, 2014

First time buying a car and the experience was very pleasant. Any problem that arose was quickly taken care of by my sales member. was glad that we came to an agreement for my purchase. I have had no problems with it and I am definitely going to come back to Richards Chevy the next time that I need to purchase a vehicle.

Daniel

Mar 27, 2014

I am completely satisfied working with Carrie. I feel that she values me as a repeat customer and was genuinely concerned that I had a faulty part replaced with a faulty part (which is now corrected). I will caution the dealership that when a customer comes in, the people behind the desk should remove scowls from their faces and should be a little more welcoming (not brushing me off before I could get my last name and vehicle model out of my mouth). I colleague of mine is in the market for a new car and wanted to know if I recommended Richard Chevrolet as one of my other colleagues had a terrible experience with you. I swallowed my annoyance at the two men who were rude and remembered that Carrie made it right. So I said yes, I do recommend Richard.

Rich Kerschbaum

Mar 26, 2014

Great experience. Found exactly what we are looking for. Angelo made the buying experience truly an easy one.

Edward Sherman

Mar 25, 2014

We had the greatest experience and the best sales person we could have had. Thank you Angelo.

Glenys

Mar 23, 2014

It was a great experience for me. My salesperson explained all of my options and helped me find the right car.

Kyle ciriello

Mar 21, 2014

The service from angelo was great! Had a wonderful experience and drove away with a great car!

Susan

Mar 19, 2014

Great folks, friendly and efficient. Truck will have to be returned, transmission recall completed, now there is a noise not noticed prior to recall service!Also, I don't understand how an air filter and cabin filter would need to be replaced at 13,300 miles. This was a demo vehicle with 7400 miles on it. I don't understand why these items were not serviced prior to delivery of a DEMO vehicle! Since, delivery the vehicle has NOT been through ANY driving that would cause the filters to become so filthy they need to be replaced at 13K miles!!!

David

Mar 18, 2014

jeff deluca was very helpful and personable. the wait was not long at all and the facility was very clean

Barbara

Mar 17, 2014

i had fixed in the body shop...i was very pleased in the work ,they did ,on my car......thank u so much for a geat job.they did on the car

Pete D

Mar 16, 2014

I liked the $39.95 price of the oil change, tire rotation and multi point inspection. Also, the team members were helpful with an issue with one of my wheels starting to delaminate. They ordered a new one and it arrived quickly and was installed in two days.

Derek

Mar 15, 2014

Richard Chevrolet performed exactly what repairs I requested. After a multi-point inspection I was contacted and asked if additional service was desired before performing anything else.

Sarah

Mar 12, 2014

I went to Richard Chevrolet looking for a used Equinox. I met with Roger and he helped me right away! We were offered coffee and bagels, went for a walk around the lot to look at the cars, and then got to test drive the one I was interested in. Great, friendly service. Very straight forward and made it a great experience for me. Would recommend them to anyone looking for a car!

Victoria and Richard Tahoe owners

Mar 11, 2014

Very pleasant experience. Will recommend Angelo and the dealership.

Ethan Natale

Mar 11, 2014

Excellent attitude and answered all my questions. Very likable and would refer my family and friends anytime.

gpompa

Mar 11, 2014

I would consider my experience with Richard Chevrolet to have been an unpleasant one to say the least. The initial contact and purchase was very good, however, after I drove the vehicle off the lot it appears that I was no longer deserving of their customer service. Below, in quotations, is an email that I sent to the owner of the dealership, Richard Jaffe, after two weeks of getting nowhere with his staff. It will sum up my experience very well."Dear Mr. Jaffe,I regret having to write you this email but I've gotten nowhere with your employees to date and I am requesting your assistance to resolve this matter. Of note, to date, I have spoken with Dan Alkas, Jay Seely, Jeff Segal and George Fogarty. I purchased a 2007 Chevy Suburban LTZ 2 weeks ago. Upon inspection of the vehicle I noticed that a wire was hanging from the rear window. It was at that time that I was told by salesman, Jim Kubikza, that the rear glass needed to be replaced due to a defective window defroster cable. I was told that this would be taken care of on an expeditious basis. Upon inspection of the engine compartment, I noticed that the plastic engine cover was missing, allowing the intake, alternator, etc. to be exposed. When I brought this to Jim's attention, he advised that he would have one ordered and delivered immediately from your parts department. To date, neither promise has been satisfied by your dealership, despite my numerous attempts with those listed above.After calls to Dan and Jeff over the last week, I was told that the rear glass was on order and would be installed by Payless Auto Glass. After much frustration, I again contacted your dealership and was able to speak with Jay on 03/05 who was able to coordinate an install for 03/06 at my house. I received a call from Payless to confirm my appointment and some information about the glass. When I arrived home from work on 03/06, I arrived to find a note attached to my rear window advising " have to come back, wrong glass, need more info". I immediately called the number that was left on the note (203-***-****). The voice mailbox was full and was not accepting further messages. I again called your dealership and spoke with George to explain the situation and my disappointment. He provided me with another Payless phone number (860-***-****). A George answered the phone and advised that he could not help me and provided me with the cell phone number of a Jimmy Martinez at Payless (203-***-****). This number also led me to a voice mailbox that was full and not accepting messages. I again called your dealership and spoke with Jeff Segal. He advised that he is not working on 03/07 but would try his best to assist me; this was as of 6:30pm on 03/06.Needless to say, I am extremely frustrated at the lack of customer service I have received having spent $20K at your dealership 2 weeks ago. Personally, I believe that the vehicle should never have left your lot without the rear window already replaced but I accepted that it would be done quickly based on what I was told at the time of purchase. Having waited two weeks already, I feel that I am well within my rights to request from you that my rear window be replaced today (03/07). I obviously have little faith in Payless so I would ask that you consider using Safelite Auto Glass to perform this work. I have contacted them myself and they have advised that they have my rear window in stock in their North Haven location. Attached is the "WE OWE" notice that I received on 02/22/2014, signed by Dan Alkas. This has not been a pleasant car-buying experience and I am sure that, as the owner, your highest priority is to make certain that your customers are well taken care of and that the promises made by your employees are kept. I mean no disrespect but over the last week I've heard nothing but excuses as to why the glass wasn't in stock and when it miraculously appeared, it ends up being the wrong product. Also, as the customer, I didn't appreciate having to attempt to contact Payless myself considering that this is the glass vendor of your choice, not mine.As I stated above, I personally contacted Safelite and was sent a confirmation email and a work order number that your dealership could use to authorize my installation. Here is a portion of the email that I received:"Interested in scheduling the appointment above? It's easy!Simply call 800-800-2727 and reference work order number 01871-493860. In most cases, we can get you scheduled for service to be completed the same or very next day."I have very limited access to a borrowed second vehicle. I work in Hartford and will be able to use it tomorrow so that my Suburban can be at my home address of *****************. I would imagine that this installation could easily be scheduled by you and completed while I am at work today, 03/07/2014. I would also appreciate you looking into the engine cover as well. I can be reached at 203-***-**** and would greatly appreciate a call from you to discuss the issue at hand.Again, the Suburban will be left unlocked and at my home address all day today, 03/07/2014, and I respectfully request that the installation take place regardless of what lengths you must go to. I chose your dealership to make my purchase and would appreciate the customer service that each of your buyers should receive, and the type of service that I'm sure you strive to provide as the owner.Please contact me after receipt of this letter. I appreciate your time and look forward to hearing from you. Sincerely,Gary ****** " (end quotation)As of today, 03/11/2014, the glass has been sucessfully installed and the engine cover received. I'm obviously upset about the above but what upsets me the most is that the owner, Mr. Jaffe, never even gave me the courtesy of a return email or call. I feel that I was forced to struggle to coordinate things that were promised by the dealership at the time of purchase. I don't expect perfection and I realize that things happen and people make mistakes but after two weeks of calling and speaking with everyone with any authority at Richard Chevrolet, nothing was done until 03/07/2011 after a purchase date of 02/21/2011. And the blatent lack of respect shown by Mr. Jaffe to not respond to a "valued customer" left me with a sour taste in my mouth and I will never return to this dealership for anything nor will I recommend them to anyone in the future. Of note, ironically, I received an email from my initial salesman, Jim Kubicza, yeaterday (03/10/2014) asking me how the window installation went. I replied to him immediately and told him how on Sunday, 03/09/2014 I was left stranded after the starter motor went on the Suburban. Given what I feel was a lack of customer service to date, I asked Jim if the dealership might consider adding the cost of the starter motor on to the 30-day warranty and issuing me some type of reimbursement. I didn't ask for a dime for the tow or the installation of the part. To date, I have not received a response from Jim and given the lack of service/response from Richard Chevrolet, I don't expect one. I anticipate a response from Richard Chevrolet to this negative review and I look forward to what further excuses might be given to justify the events described above. Ironically, I'd be willing to bet that their response to this post will come significantly quicker than any response I've ever received from them regarding my issues.A Very Dissatisfied "former" Customer....

Janet

Mar 7, 2014

I can always count on Richard Chevrolet being a top notch service center! As always, I am very happy with the treatment I had. Great service. Great employees!

James

Mar 6, 2014

I have always had an excellent experience with Richard's. Even in times past when I had an emergency, they were helpful. I have everything good to say about Richard's.

Christine

Mar 5, 2014

Our salesman Jim Zubizka was extremely accommodating. He was honest and not at all pushy. He made buying the new car a pleasant experience.

Everett

Mar 5, 2014

Jill Silverman is responsive and has great professionalism. Her attentiveness and follow-through was unsurpassed!Carrie Tomczak is hospitable, patient, and attentive. Both were absolutely wonderful to work with. I was completely satisfied and felt like I was treated more than fairly. Kim Shaw

Ronald

Mar 2, 2014

jeff is a true professional and jim also. the service could not have been any better from start to finish

Christine

Mar 1, 2014

I came in a few minutes late but was taken in right away at service dept. Offered beverage & breakfast items.Work completed promptly, friendly atmosphere.

Tim Steffen

Mar 1, 2014

David McKenna was great. I drove 50 miles to w him. Very knowledgeable and professional Great overall experience

Adelia

Feb 28, 2014

I recently purchased a 2012 Chevrolet Malibu with the assistance of Angelo Epifano, Sales person. I walked into the building and was greeted with a smile and professionalism. I enjoyed the experience and Angelo was really upfront and not pushy. I would definately recommend anyone to visit Richard Chevrolet for next vehicle purchase. Very satisfied.

Jennifer

Feb 27, 2014

I love this dealership! The service from everyone is just great! From when I first drive in to when I pay my bill! Great customer service!

Steven

Feb 27, 2014

Everyone from the young lady who was the receptionist to Chris Arena, to the other gentleman that helped us were very helpful and pleasant. I will probably come to Richards again in the future for a vehicle.

Paul and Susan Lussier

Feb 26, 2014

Our experience was the best at Richards Chevrolet, the service we received from the salesman, Roger Hill, was unmatched from anyone we have dealt with. He made us feel at home, answered all of our questions, with the knowledge of an expert, and something that is so Important to us, Roger Hill, made the whole experience so comfortable. He cares about the customer. I will be recommending him to anyone I can. Hope to get to deal with him again We love our new vehicle, Thank you, Richards Chevrolet and especially Roger Hill.

David

Feb 23, 2014

I have had three of my 4 different cars of my own fixed (would be great if people would stop hitting me), my mother has gone there, my friend twice, and the results have always been nothing but fantastic. This was by far the worst accident I have been in, 10k worth of damage because a women decided to reverse her jeep into my year old equinox, my crashed car looks like the day I drove it out of your showroom. Thanks for your taking good care of my car and making it look like nothing ever happened to it.

Ann

Feb 22, 2014

Jim was so nice so willing to help and go the extra mile for you!

Zo0326

Feb 21, 2014

I purchased my first vehicle from Richard Chevrolet in Cheshire with the great service of Roger Hill. He has been a great help to myself and the rest of the family for over 10 years. He and the rest of the crew was charming and made the process as short and sweet as possible. Along with being kind he was also very attentive to my needs/wants in a car. Overall I was happy with the experience.

Tammy

Feb 18, 2014

Came and saw Jim. Showed me a car and I liked it. We worked things out and now I'm driving it. Everything was great with Jim and Chris!

ktsanf

Feb 18, 2014

Angelo was great from beginning to end. Very personable and professional.

KSmurano

Feb 17, 2014

Jim helped me through the whole shopping and buying process, he was super patient and explained everything to me. A great experience, I would absolutely recommend Richard Chevrolet and Jim to all my friends and family!!

AbbyCT

Feb 17, 2014

I went in to buy a specific car and the dealership had the exact make, model and color that I wanted. I had made an appointment with one dealer, but since he was busy, another offered to at least show me the car. He ended up taking me on my test drive and making the deal. I bought the car that day and had a great experience.

Desiree

Feb 15, 2014

I was in the market for a vehicle when I found the right one on richardchevy.com. I was put in touch with Jim who was very friendly and helpful to make sure I could hold the car until the next day. I came in, and fell in love with it! Jim got the finance manager, Dan, to help out. They were helpful and very friendly!

Lady bird

Feb 15, 2014

I went to Richard Chevrolet to look at a new Traverse. I was greeted by a very friendly and professional salesman named Rick Vincent. He was perfect. Not at all pushy and very knowledgeable not only about Chevrolet but also Ford which was my other choice. After doing a side by side comparison online for me I was convinced that the Traverse was the better choice. We discussed some financing options and although I had never leased before, after Rick went over the benefits and given my driving habits that is what I opted for. Thanks to Jeff and Stan, too. The overall experience was fantastic and I feel like I have made new friends. I would highly recommend Rick and Richard Chevrolet. Kudos!!!

Jean

Feb 14, 2014

very satisfied with the entire experience from dropping off the car, to the shuttle service, discussions with service, sales, paying the bill---very well done. thank you

Gary

Feb 12, 2014

Although the service department was completely scheduled the service team accepted my car and completed the unscheduled service. Beyond the necessary warranty service they went out of their way to assure all orther systems were functioning properly and made soild recomendations for future consideration.

Eric

Feb 11, 2014

Angelo was a great salesmen ....very honest and a straight shooter......I will definetley be buying my next truck from him......thank you and everyone that assisted in my purchase of my vehicle

Michael

Feb 10, 2014

I dropped my 2010 GMC Acadia off the night before a snow storm because of a suspension problem. Sid from service did an exceptional job of making sure that my car was a priority and that it was completed in a very quick amount of time. My car is running great and I was very pleased with the service that I received.

Joe

Feb 10, 2014

Needed a "loaner" car which was provided very quickly. all the people I have met at Richard Chevrolet are extremely friendly and professional in their attitude.

Paully

Feb 7, 2014

Recently bought another car from Jim K. He was patient and professional while I decided on which car I was going to purchase. Not once did he pressure me into anything but was there to help me make the right decision for me.

Jeanine

Feb 7, 2014

Hi! Gee, everyone was so great and helpful beyond what I would expect! Two small suggestions: The music in my waiting area was incredibly loud.. very uncomfortable. Also, I had been told that if I ever came, there would be coffee and bagels... ( good incentive to get us in! )... which I was offered... but there was only 1 lone bagel, exposed to the air when I looked over.... So was a teeny bit disappointed! Those items should probably be on something like a 'cake' display pedistal... the ones with the glass dome on top.... Thanks!

Sal Calvo

Feb 3, 2014

Was a great experience Angelo did a great job would buy another truck from him

Jeffrey

Feb 2, 2014

The service dept is top notch! They are wonderful, honest and helpful. I love how throughly they check out my car.

Kristopher

Feb 1, 2014

The sales experience was very smooth. If I were to compare it to a previous experience I would say it was better than my 2 Saturn experiences (I purchased 2 Saturn vehicles). That is a very high bar to beat.Even though it was the end of the month and was very, very busy (always a good thing) Roger went out of his way to get the job done as quickly and efficiently as possible. Chris in Finance was excellent. He was 100% prepped for my arrival on Thursday morning to sign the papers and drive away in my brand new car. He explained every step, summarized the paper I was about to sign and was very patient as I did my own quick review (something my father taught me to do - always read before you sign).On top of all that, I got an excellent price for my trade-in.And as always, everyone I interacted with (both in person and on the phone) was courteous, kind and professional in every sense of the word. Kudos to the entire team.

Karen and Ron

Jan 31, 2014

Angelo was terrific! always pleasant did what he said he would do. consistently went above and beyond, including working on his day off.

Jpm

Jan 31, 2014

Angelo was extremely easy to work with. We will absolutely return for future car purchases and look forward to Angelo working with us again.

Nina

Jan 30, 2014

Top notch experience! I can always count on Richard Chevrolet for five star service!!! The customer service is terrific. Great job taking care of everything!

vicky

Jan 30, 2014

As soon as you walk in, you are greeted by the beautiful, updated showroom and the customer service desk. We were only out to look at the traverse and see what we were going to be able to afford. Angelo was great! He explained all the different options with the different models of the traverse, and gave us a good understanding of how a lease works compared to buying. He answered all of our questions, he was easy going, and above all not pushy. We ended up getting a really great deal that fit right into our budget, and we now have the suv with the space we need for our growing family! Of course, Chris in financing was the one who was able to get us the approval from the bank, and working with him couldn't have been easier. I bought my previous car here in 2003, and had a great experience then, and even better one this time. Richards completely lives up to the positive reputation they've had for years. We love our traverse, and will definitely be back when the time comes again down the road, but until then we will absolutely refer our friends and family!

Nancy

Jan 29, 2014

All service professionals were courteous, helpful and excellent listeners. Enjoyed this service visit for recall. Prompt and completed in a timely manner. Checked car upon driving into service area.

B. Wagner

Jan 25, 2014

Looking for a vehicle? Come to Richard's and see Angelo. He will get you into the car or truck you want. Very personable and respectful, great experience.

Danielle

Jan 25, 2014

I am consistently treated very politely and professionally both in person and on the phone. Everything is always clearly explained and my car is returned to me in a respectful condition. Each visit is a pleasure.

Douglas

Jan 24, 2014

Recently had some work done in the body shop. Even though it was a simple job I was treated like I was the only customer there having work done. Great Job!

Sharon

Jan 23, 2014

I like going to Richards because Jason is there and if I have a problem I can go to him. I know him outside of Richards.

Brian

Jan 22, 2014

Overall excellent.Everything Howard, Sean, and Chris did in sales was smooth and went fine. This is the fourth, maybe 5th Tahoe I have purchased from Richards and I always feel appreciated as a customer there.

Kyle

Jan 22, 2014

Angelo made this sale(lease) happen by offering me alternatives to the purchase I was considering, which would have been the wrong choice for me. I am completely satisfied with the whole experience and I'm LOVING my new Silverado. Thanks to Angelo and Stan for everything.

Bethany Gundersen

Jan 18, 2014

Bought our brand new 2014 Silverado and it couldn't have gone any better! Our salesperson Angelo Epifano was honest, knowledgeable and went over every option we had in either buying a used car or leasing a new one. It's hard to enjoy the process of buying a car but we did!

Marion spark

Jan 10, 2014

We went to Richard Chevrolet to look at a new spark. Unfortunately what we were lookinv for was not in their inventory but our salesman, Rick made a call and was able to find just what we were looking for at a dealer In NY. I have never had the pleasure of dealing with such a knowledgeable, friendly and polite salesperson eever anywhere. I love my lemonade spark and will by all means recommend richard Chevrolet and Rick in particular. Thanks Rick!!

J C RIDGE

Dec 27, 2013

WE WENT TO RICHARDS TO LOOK AT A FEW USED SILVERADOS BUT UNFORTUNATLY THOSE TRUCKS SELL VERY FAST AND WE MISSED OUT. BUT WE SPOTTED A USED SUV AND DECIDED TO SPEAK WITH SOMEONE INSIDE ABOUT IT AND WAS DIRECTED TO A VERY NICE AND PROFESSIONAL SALESMAN NAMED ANGELO. HE WAS ON TOP OF HIS GAME ,TOLD US EVERYTHING WE NEEDED TO KNOW ALONG WITH BIENG ABLE TO FINANCE THE VIECLE WITH THE GREAT HELP OF HIS FINANCE MANAGER. WAS VERY IMPRESSED WITH THIS DEALER AND THERE HELP AQUIRING OUR NEW VIECLE. THANK YOU...

Joe B

Dec 24, 2013

This was the best experience I've had purchasing a new vehicle. The salesman was helpful and ambitious. I don't have a lot of time and we did every thing over the phone. I just had to show up and sign papers. Everything I was told was to be true no surprises when you get there. I'm very happy Jim you rock.

Matthew

Dec 22, 2013

Was able to drop my car off after hours in the key drop. Received a call during the day describing the working being done and some recommended service I was unaware off that need to be addressed also. I Was able to pick my car up after service hours and everything that was needed to be done, DONE!!! Great service by all!!!

Michael

Dec 17, 2013

I have been to other dealerships for service on my Suburban and I was most impressed with your dealership. The representative was very helpful and remained in contact with me throughout the two days that my vehicle was in. I like the diagnostic report before and after service because it gave me an idea of what was wrong and the explanation of the problem and that it was emailed to me prior to a followup call was great. I will definitely return for service and I appreciate your work on this appointment.

Peter

Dec 17, 2013

As always service is prompt, pleasant techs, everyone smiles and says Hi. Love the new waiting area, alot more roomy.Restrooms very cleanSatifies all requests with a smile/

David

Dec 11, 2013

I bought my second vehicle from Jim K. At Richards. I returned because the first time was a very pleasant car buying experience. The second time was just a good as my first experience with him. Jim is a great person to deal with who cares about me and I'm not just another customer to him.

Michael

Dec 10, 2013

Had my car in for a squeak in the front end.They found the brake pads were worn and honored their 12 mon/12k mi warrantee and replaced them free of charge.

Diana

Dec 7, 2013

Having to buy a new car was not part of my plan but after having the same car for almost 11 years it was time to say good bye. I knew I wanted a Chevy (cause Im a Chevy girl) and so my search began. I was excited to buy a new car but after dealing with multiple other dealerships my excitement turned to frustration and sadness as each person I spoke with was pushy, not helpful or just plain rude. Those of you who have purchased a car may know what Im talking about. For example the salesman who says repeatedly I can have the car ready for you today after talking to you for only 5 minutes. Or the salesman that calls to say the car you put a deposit on is no longer available but they have another one coming in a different color that doesnt even apologize and gives you attitude when you want your deposit refunded. This was NOT the case at Richard Chevrolet. Angelo Epifano was amazing. He was informative and incredibly helpful. He took his time to really talk me through everything and he turned what was a horrible experience so far into a happy experience. You can really tell he loves what he does but most importantly he loves to help people. He was able to find me my dream vehicle with everything I wanted so I am now the proud owner of a new 2014 Equinox. Words cannot express how thankful I am. I can honestly say I will be recommending Richard Chevrolet and especially Angelo.

Philip

Dec 3, 2013

Over the last couple of years I have used Richard Chevrolet Service Dept. for scheduled and non-scheduled maintenance and each time the work was completed as planned. Customer Service Rep., Carrie Tomczak, is a pleasure to work with. She lets me know immediately if additional work needs to be done and explains why. Great staff at Richard Chevrolet.

Curtis Migliore

Dec 3, 2013

I needed a new vehicle after my truck of 14 years finally needed repairs more costly than it was worth. I wasn't even thinking of a Chevy, but my father had bought two from Richard and the wife and I stopped in to look at crossovers. Angelo Epifano came out to meet us and spent some time getting to know our situation and what we were looking for going forward. He showed me the Equinox and took us out for a test drive. He won over my wife first by letting her ride in the front and won over the kids by spending time listening to them in the back seat. After we left I was upfront with Angelo that I was going to be looking at other cars to ensure we were making the right decision. After shopping around I back got in touch with Angelo and let him know that I wanted to lease a new Equinox after he went through the options of a lease versus finance with my wife and I. He was never pushy or frustrated as we went through the fine points of the red tape involved and Dan in the finance office was a tremendous help. Overall the experience was fantastic and I have already referred friends to the dealership. One of which has already purchased a new car. Keep up the good work Richard!

Jennifer Lonicki

Nov 24, 2013

We have been a customer for many years. I have to say the customer service is top notch! Our salesmen Roger Hill has gone above and beyond to help us. He would never try to "push" us into something that did not fit our needs or finances. He is Great!!!!! I was and always will be a returning customer. He has sold me my dream car. I couldn't be happier! Thank you!!!!!!!

Karen

Nov 21, 2013

I've been coming to Richard Chevy for the past 10 years and have always been extremely satisfied with the service. I've been to other dealerships during this time but they have never been able to provide the same quality of service that Richard's gives or the same personal service I receive from your dealership. You guys are all awesome!

Happy Mommy

Nov 19, 2013

My husband and I just bought a 2012 Chevy Malibu at this dealership. We were treated with such kindness from the moment we entered the door. Our dealers name was Jim Kubicza. If you do choose to buy a car here, I suggest that you ask for him, he is the best! We brought our four year old daughter with us. If you are a parent of a young child you will understand how hard it can be to do anything that requires you to sit for a long period of time. But Jim walked over to my daughter with crayons, a coloring book and a smile. He even allowed her to watch Thomas the Tank on his I Phone! My husband and I believe that Richard Chevy is the BEST place to buy a car !

RG

Nov 19, 2013

Bought my car from Jim Kubicza. He made my time there so much fun. He was not pressuring at all as many car salesman are. He showed that there are good people out there and he is a great asset to Richard Chevrolet!

Zach

Nov 5, 2013

Richard Chevrolet is the best place to buy a vehicle period. Wasn't pressured at all and was given a great price on the new silverado that I purchased. I would recommend Richard Chevrolet to anyone looking to buy a vehicle; new or used. Great people and great service. Thanks a lot Dave!

Jennifer

Oct 27, 2013

To Whom It May Concern, My daughter was arriving from Dubai with our 1 year old granddaughter. My Navigator was 10 years old and falling apart. I had to do something about acquiring a safe vehicle. I hadnt proceeded any further than wandering around the internet. The Equinox caught my eye. My sister owns one and it was the best value of 2013. I thought this was a practical car. It had all the bells and whistles that my navigator had but was not a gas guzzler. I spoke with Jason Vianese at Richards Chevy in Cheshire, Ct. I told him my predicament, which was that I wanted to buy a car but I didn't have hours to spend running to dealerships and test driving cars and spending way too much time listening to a sale pitch. I didn't have time to research my credit situation. I gave Jason the information he needed. He told me to go online and put together a wish list of what I wanted in my car. I emailed the wish list to him and the next thing I knew a whole team of people appeared to be working 24/7 to find me exactly what I wanted. It seemed like every day I would get an update on the progress. They did it! It was painless. They put together a loan package that met the criteria I gave them. They found an Equinox with everything that was on my wish list and it was here in time for my granddaughters visit. It was the best car buying experience I have ever had because I didn't have to actually get involved in the car buying experience. I recommend Richards Chevy to anyone who wants a painless experience and a great vehicle.

Steve J

Sep 5, 2013

Prior to writing my original review on here (Sept 4) I had also sent an email to the dealer about my bad follow up experience with my 2007 Explorer. Well today I got a phone call from the service manager with an apology. He went WAY ABOVE and beyond what I expected to make up for the inconvience we went through. They are dropping a loaner off at my house, so we don't need to make the trip back to the dealer and wait around for them to see what the issue is with the car. WOW. That is the customer service I expected the first time, but I am willing to let it go based on their follow-up to make it right. Everybody makes mistakes. I am very please with how quickly and the way they addressed my concern and their desire to make sure I am a satisfied customer. The buying experience was great and now they have showed me they care about me after the sale. They will now be the first place I will go when I need another vehicle, new or used.

Steve J.

Sep 4, 2013

Bought a used 2007 Explorer with 50,000 miles. About a month after purchase the Airbag light came on and we discovered the power passenger seat didn't work (hadn't tried to move it prior to that). When we called to ask if anything was covered, they said no, it was out of warrenty. We then asked if they would at least check it out, no charge, and tell us what was wrong. They said yes and my wife set up an appointment. When she got there today, they told her we would be charged for the diagnostic fee, but they would reduce it 50%. Gee thanks 40 miles each way. A waste of a day and gas. I wasn't asking for the world. I understand a Used car can have things go wrong shortly after the purchase. If they were a dealer who wanted my repeat business, they would have at least told me the issues. In my opinion they did NOTHING to go beyond the sale. A 50% reduction in a Dealer's hourly rate is what any good mechanic will charge. I'd rather give my local guy the business as he will go the extra mile so I come back.

Evan Gray

Aug 29, 2013

Always Fast and Friendly Service! I would go no place else! Thank you!!

Disappointed

Aug 9, 2013

Went to look at a used vehicle and took it for a test drive. The older salesman on whom I was pawned off was condescending to me and spoke to my son almost the entire time, although he knew that the car was to be for me. I eventually had to blurt out to look at ME, not at my son! I was deeply insulted. They also refused to budge, even one penny, on the price. I shall never go back there.

R.orsi sr

Jul 26, 2013

While looking for a car for my daughter, Kim, we did visit Richard Chevrolet. The greeting was pleasant and we were hooked up to a salesperson within minutes of entering the dealership. We explained our desires and were given numerous alternatives. We test drove a few autos but were no interested because of monthly payments. We did return to look at a certain vehicle but never talked to our salesperson and ended up leaving..all was great at the dealership and would recommend them to people I know. Thanks Ray

John

Jul 20, 2013

I was very pleased with the quality of service Richard Chevrolet provided me on my last visit. I sincerely appreciate the responsiveness and the way the Richard Chevrolet Team conducts business.

missy

Jul 9, 2013

quick and friendly service and love the new building!

Pastor Sharon

Jun 22, 2013

From drop-off to pick-up, everything was a breeze. The staff was wonderful and took great care of my car and me. I just moved to CT from MA, so finding a great dealership near my new home is truly a blessing. My thanks to everyone at Richard Chevrolet!

JDZRMOS5

May 28, 2013

Roger Hill provided our family with a wonderful vehicle buying experience. We met Roger when we found a vehicle online and my husband went to look at it...unfortunately it had a deposit on it. At that time my husband said that if I found another vehicle online that we should definitely contact Roger. Roger made the purchasing process so easy that I drove the vehicle I wanted home the same day we looked at it. Not only am I very happy with my purchase but my whole family is too. We have three boys and I know for a fact that when it comes time to purchase vehicles for them I know exactly who to contact. Thank you so much Roger!!!!!Sincely Happy The Stewart Family

BillyMac

May 19, 2013

Replacing a bent rim (pothole) was kind of expensive, a lot more than I had planned for, but sometimes one has to pay for quality work. Minor problem: Email reminder for my service appointment from dealer was appreciated, but had the wrong time, which forced me to make a followup phone call to confirm.

RAY

May 1, 2013

Got my new Cruze from Jim. He made the whole car buying process super smooth. Couldn't ask for anything more!!! I love my car!

Jim -- New England

Apr 10, 2013

Check engine light came on Saturday evening, called Richards Chevrolet on Monday at 07:15am, Tahoe was repaired by Monday evening. I know that they had to fit me in to an already full schedule. Could not ask for better service.

rnewfy

Apr 4, 2013

this is the 2nd time i have brought my car in for service, first time i needed engine work, i received absolutely no communication about what was wrong with my car for 3 days, after calling them on the 4th day, they told me that there is a blown bearing and GM was going to determine either to replace to engine or repair it. As of this time they gave me a loaner car. a week goes by still no update, call back and they said they are rebuilding the engine and it should be ready tomorrow, 2 days later it was ready. Fully covered by GM warranty. but as i pull out of the driveway and drive down the road i notice my headlights werent working. so i turned around and went back. Some how they broke the wires going from my ballasts to the headlights and therefore giving me no lights. they were able to get one working till i could get replacement HID's that i had to buy. They chaged me $100 to replace and install new ones. thought that was the end of it. NOPE for some reason they did not adjust the headlights while they put new ones in, so i had one aiming at the sky and left. So back again, took my whole front end apart and 2 hours later, my headlights are adjusted. But now they are low.so my next visit was over the past few days. brought it in for a shaking in the car and a P0420 error with a service engine soon light, per onstar this was the error code stating it was the catalytic converter and they would send the report over to Richard Chevrolet. So i get a call from them stating that it would be $98 charge for diaganose for the error code, i asked why, i gave it to you with onstar and you came up with exact same code? so i have to fight to get some of the fee reversed.so carrie says the tires needed to be balanced at $40, i asked is the vibration/shaking gone, she stated yes. So i pick up the car and low and behold it still shakes. so i look at the report they gave me and it says rear tires abnormally worn and need to be replaced. Now i have a tire and wheel warranty with this dealership. So i called them this morning to ask why i wasnt told about the tires and why was i told the car no longer shook when i drive it. it took several hours to get an answer and i was dealing with Rick. he was very helpful but now i have to bring the car back again on my next day off to get new tires. so yet again, they failed to solve my vehicle issues on one visit and failed to comunicate any and all issues with me.Rick was very nice and helpful, but i should not have to bring back my vehicle more than one for the same issue, nor should i have a new issue arise from a repair that has nothing to do with what they worked on. they are at least making an effort, i will update after my next appointment for my tires.

Bruins fan

Apr 1, 2013

Nice dealership no pressure. I called and asked if the Tahoe that was listed on the web was still available went over looked it bought it smooth transaction no problems

Don

Mar 29, 2013

Bought my second truck from Jim. He treats me well and goes above and beyond what is expected.

damann91

Mar 21, 2013

Recently bought a mustang from this dealer. They wouldn't budge on the price, however i wanted the mustang very bad, so i purchased it. After less than a year of owning it i needed something better on gas so i decided to shop for a new car. After getting an appraisal for the mustang i purchased for almost 14,000 from richard chevrolet, i was informed that the car was worth 5,000 dollars because it was in an accident. Although they did show me a car fax report at richard chevrolet they still sold me, someone with minimal car buying experience, a car that was worth 5,0000 dollars for 14,000 dollars. I expect to get the run around from every car salesman however this was very upsetting to me now that im 11,000 dollars in the hole. I wouldnt trust this dealer.

Annmarie

Mar 7, 2013

The transmission went in my 2008 equinox on a Thursday night. I phoned Ruchard Chevrolet the following morning at 7:15 am my car was already being looked at and Carrie the service rep that was handling my car stated she would have a rental car already for me when I got there. I went there Friday afternoon the rental was ready and Carrie had the low down on my car. Carrie phoned me on monday and stated that car would be ready Tuesday. I went to the dealership Tuesday afternoon, Carrie took the time explained to me what went wrong and what was covered under my warrenty. Unfortunetly on Wednesday morning the engine light went on and I phoned Carrie again. Carrie said to bring it right in they would look at it. Apparently when they re did the transmission all the codes cleared and they did not notice the catalytic converter and O2 sensors were bad. The parts were orderd and my car will be going back on Friday to have them installed. I was very please with not only the Service representative but also the technician that looked at my car when I brought it in, the technician explained what was wrong and appologized for them not taking care of this before. I am truely impressed with the all around service at Richard Chevrolet, everyone there was very pleasent and professional.

rgutman

Feb 23, 2013

I have been a customer with Richard Chevrolet for many years, but I must say, this was my best experience, ever! Right from the beginning, Frank made we feel right at home and like Family. Frank introduced me up to Jim Kubicza (my salesperson), who answered every question and fulfilled every request to my complete satisfaction! Jim is a great asset to your dealership, and a very impressive young Man. Sean was also great to deal with, making the final process, short and sweet! Gary, the Body Shop Manager, personally applied his detail skills to provide me with a 100% customer satisfaction when I made finished my final inspection of my Victory Red 2012 Chevy Camaro SS Convertible!I left your dealership feeling really good! I purchased a Special vehicle at a great price, and had a memorable experience in the process!Also: Your new Facility is awesome!Thank you for renewing my faith as a consumer.......................................Raymond C. Gutman

Karen L.

Feb 21, 2013

The person who waited on me was very professional and courteous. I love the renovated facility, and it was very comfortable sitting in the waiting room, and having some coffee and bagel to tide me over. Everyone that I encountered was courteous as well and I was pleased with the service to my car.

smccartin1

Jan 29, 2013

Carrie was very professional and knowledgable. She was a pleasure to work with!Richard's definitely have class act employees!!! I will definitely take my vehicle there again!

mpo141

Jan 28, 2013

I called to find an out if they could find a front end noise on my 2007 impala. I was told to bring it in the following day. My service rep Patrick kept me in the loop of possible issues and how much the cost for parts and labor. Patrick called me when the car was fixed and stated the mechanic found another noise and fixed that issue too. Very professional service. The car runs like new.

bigb591

Jan 18, 2013

there was no pressure into buying the car the atmosphere was warm ,clean,friendly and relaxing Ryan Montalvo is a very good salesman no pressure,he was very patient with me and i had alot of questions if he didn't know it he went and got an answer i have to say i was very pleased at the end of the day with the suv and Richard Chevy yes i would return

sydnie

Jan 11, 2013

Avery was great!!! No pressure from him. I told him what I wanted we looked. There were no more 2012 that I wanted, so I walked out with a 2013 and a great price. I am thrilled with my new silverado. I will be back in 14 years for my next one.

Joseph

Dec 8, 2012

I have purchased two vehicles from Richard Chevrolet and have had a great experience both times. You can tell it is family owned and not a big corporation. Familar, friendly faces. What is even more plesantly surprising is the service. Very customer oriented and reasonably priced.

Bruce3179

Dec 7, 2012

Bought a nice new Silverado and got a good deal. The dealership did a nice job while under constuction . Was a little confused on where to go at first but I eventually found my way around. Excellent service considering the dealerships circustances. Great communication all the way until the end of the sale. Was able to use my GM card along with a great price given. The speedy and professional ; would reccomend dealership to co-workers. Thanks Again, Bruce

mrsclaus9

Nov 24, 2012

I looked around and tested a number of other cars, but nothing hit the spot. Also the other salespeople were pushy which I totally dislike when looking for a car.At Richard Chevrolet, I felt very at home. Everyone was smiling and friendly at each visit. I have purchased a number of other cars there, and have always been treated like family, with excellent work when needed. I would recomend this place to every one!

scagnellig

Nov 5, 2012

Jim was very professional and I enjoyed working with him. He worked hard to get me a great deal on my new car. I would absolutely buy a car from him again.

Jh2758

Oct 31, 2012

Good experience with this dealership. Explained buying process up front with no tricks. Purchased used truck which needed some work done to it but bought it at a fair price. Delivery was quick and easy and salesperson kept us informed. Will consider this dealership again.

Cruzer1999

Oct 2, 2012

Great buying experience for my new Cruze from start to finish. Howard and Sean were both great to work with. Made the buying experience enjoyable and easy. Every detail was explained throughout the process. I would definitely buy from Richard Chevrolet again, and would recommend Richard's to friends and family.

mgk0824

Sep 27, 2012

My overall experience was very good. they were helpful and worked with me to get the deal done. They followed up with me to make sure I was satisfied and also made sure I did not have any questions regarding the car, dealership, or their prsonnel. I would buy a car from tehm again

Alang1892

Sep 6, 2012

Great experience overall , everyone was friendly abd helpful. Was looking for a used Suv and found one at a great price. Ryan was very professional and courteous. The buying experience was smooth and pleasant. Will consider Richard Chevrolet for future purchases. Alan

katherine.chamberland.7

Sep 5, 2012

Customer Service, Customer Service, Customer Service! I just leased a 2012 Chevy Equinox from Jim Kubicza, Account Executive and Dan Alkas, Finance Manager who both made it possible, they understood I just needed a break, a place to start, like so many others during this long time of financial issues. GM was looking to help good people who need an opportunity to lease or purchase their next vehicle. I found that opportunity at Richard Chevrolet, and what a wonderful experience!Jim had come highly recommended by close friends of mine, my friend leased her car, her husband bought his truck there. I had a 1998 Chevy Malibu with 179,000 miles and knew it was time for a newer vehicle before any more car repairs. Having decided to lease; I wanted an SUV, the Equinox was perfect. I was first assisted by Rick who spent time with me even though I had told him I was referred to Jim; 'no problem' was Rick's comment, "I'll be glad to help". The process was started! My next visit was with Jim; who proved he definately deserved the "Mark of Excellence" award! Jim listened to what I was looking for, offered suggestions, information, and never pushed me to make a decision immediately. Jim delivered outstanding customer service, as did all of his colleagues at Richard Chevrolet. After working thru the financial maze; Jim and Dan worked diligently on my behalf to make my Equinox lease possible. They shared my excitement when I was there to sign the papers and pick up my Equinox. Rick greeted me when I came in and put the license plates on my new ride. A true team effort from everyone at Richard Chevrolet; from Nancy at the front desk, to Jeffrey the General Sales Manager and everyone in the sales office. My test drive in the Equinox proved that was the vehicle for me! Jim explained all the buttons, lights, and features in the SUV after the test ride, and again the day I picked up my car. He took the time, a few minutes, to set up the radio (not a big deal to most but it would have taken me much longer), explain XM satellite radio service, provided for 3 months, Onstar service for 6 months. I have thoroughly enjoyed my CD player and sound system.These are a few of the highlights of my Richard Chevrolet experience. I have many more. This was a great experience from everyone because they know the true meaning of customer service.Katherine Chamberland

unhappyRCcust

Sep 5, 2012

We looked at a used 2003 GMC Sierra on 8/29/12 and agreed to the purchase terms as this truck was being sold as a "wholesale" vehicle. We were informed by the salesman that "wholesale" meant the vehicle were tagged as unfit for the road and if we wanted to purchase the truck we would have to have a safety inspection and have it certified as "fit for the road". We were told that we had to complete the sales transaction within 48 hours. We put down a $200 deposit, of which $100 would go toward the "safety inspection". We used their dealer recommended garage and had over $600 dollars worth of work done to have the truck receive a passing safety inspection. We were contacted several times by the salesman wanting to make sure we would complete the transaction within 48 hours. We called our insurance carrier and had the insurance transferred from our current vehicle (that we were trading in)to the new truck in anticipation of completing the transaction and taking the truck to get it registered. We called Roger from the road to let him know we were on our way up. When we got there Roger informed us there was a small "hiccup". Roger told us there was a payoff on the truck and they did not have the title. Roger told us that we could sign the title to our trade-in over to them and we they would give us dealer plates so we could continue driving. He said he did not want us to be without a vehicle but when we went to speak to Sean in F&I and he informed us that because we did not have collision coverage on the truck they could not allow us to use the dealer plates on the van. He said all he could do was take our payment on the truck. REALLY???? The dealership expected us to pay for a truck that we would not get the title to? We would not be able to register it without the title. Sean informed us they had payed of the loan on 8/20/12 and that it takes the bank two to three weeks to send the title. THAT WAS 9 DAYS BEFORE WE EVEN LOOKED AT THE TRUCK. DIDN'T ANYONE NOTICE THEY DID NOT HAVE THE TITLE WHEN THEY SOLD US THE TRUCK?To add insult to injury on 9/5/12 we received a call from Jeff Segal asking if we were moving forward with the purchase as he had another party that was interested in the truck. Do they not speak to each other? Are their records not computerized?We have already spent over $700 dollars and have nothing to show for it. As of 9/5/12 we are still waiting for the title so we can complete the sale. I would not recommend this dealer to anyone.

gwmjr68

Aug 30, 2012

Recently I purchased a previously owned 2010 Chevy Silverado LTZ. I dealt with Roger Hill for the sale of the truck. Roger was very knowledgeable about the vehicle and was able to answer all of my questions(most before even asking them). He spent quality time with me after the purchase to show me how options on the truck worked. I felt I was treated the same as is if I had purchased a new vehicle(which I will do when my wife is ready for a car). Everthing was ready on time and everything we talked about was followed through. By the time I left the day I picked up the truck I had no questions left unanswered. Also dealing with Sean Lamb in F & I was a pleasure, my wife and I were expertly guided through the registration process of the vehicle and trade in of my old truck. All in all my experience at your dealership exceeded my expectaions, from the cleanliness of the vehicle when I picked it up to the knowledge and professionalism of your staff. I look foward to checking out your service department for my vehicle maintenance. Thanks again for a great xperience and keep up the good work.PS: And all this while undergoing a major renovation. Great job. George Moreland

robgott71

Aug 26, 2012

Our experience with Richard Chevrolet has been more than satisfactory. The salesman Roger Hill went above and beyond with providing top notch customer service, through quality of information, and by being eager to help. He listened to our requests, providing feedback that was appropriate. Jason Vianese is the driving force behind such talented salesmen like Roger Hill. We appreciate his professionalism and for paring us up with Roger.

elysehuber

Jul 31, 2012

I had a wonderful experience with this dealership. Everyone was very helpful and friendly. I was looking to trade in my lease and got a great deal on a new lease for a Cruise. I will definitely come back for my next car and would recommend this dealership to family and friends.

welchct01

Jul 6, 2012

Customer Service, Customer Service, Customer Service! We just bought a new Chevy Traverse from Roger Hill, of Richard Chevrolet, and what a wonderful experience!Roger had come highly recommended, and he certainly delivered outstanding customer service, as did all of his colleagues at Richard Chevrolet. Everyone acknowledged us when we came into the dealership, they were all friendly and smiling.Roger assisted us in trying to figure out what the right car was for us. He was informative, and never tried to push us into buying a car. He gave us information and wanted us to make an educated, buying decision.There is a reason that Roger is a "Mark of Excellence" award winner!Richard Chevrolet did not have the exact car that we wanted, but Roger utilized the "dealer locate" option to get the car for us. Roger spoke to the dealer the next day, made the trade and the car was picked up the next day!We had the opportunity to meet the Sales Manager, Jay as well.We also liked how thorough the process was when we picked up the car. The Financing Manager, Stan was also very helpful.We will call Roger, at Richard Chevrolet next time we are in the car market!

Miker18576

Jul 2, 2012

Ryan was a pleasure to work with. He was fast and diligent and made sure to get the deal that I wanted. I went with a very specific price and time frame and Ryan did what was needed to get the deal done. I've never leased a Chevy but after dealing with Ryan I may have found my dealer for life. Awesome Job!!

keli715

Jun 30, 2012

The other day I decided to stop into Richard Chevrolet to "window" shop and take a look at different possible SUV options. I was hesitant at first, but was sure glad I did. We were greeted by a pleasant salesman named Roger Hill. He was knowledgeable, professional and listen to what we were looking for. He was able to point us in the direction of many prospective vehicles. I will be keeping in contact with him for future sales and will gladly recommend him to family and friends that are in the market for a new vehicle! Thanks again Roger!Kelly Albert

Sue DeLelys

Jun 30, 2012

Bought my last truck from Richard Chevrolet 3 years ago and had such a great experience I came back for truck #3. Unfortunately my original sales person was no longer with the dealership so I met with Roger instead. Even though it was late in the day, Roger took the time to do a test drive, go over all the features of the truck and worked on pricing. It took me a week to decide and when I was ready to buy, he put together a great deal for me. Although I have purchased vehicles from other dealers in the past, Roger is the reason that I will keep comming back to Richard Chevrolet. So many dealers don't take a woman seriously however I felt respected the moment I walked in the door.I highly recommend seeing Roger if you are in need of a car or truck and am telling all my friends and family to go see him. And when it is time for me to get another, I will be back to see Roger again.

Debbie E

Feb 7, 2012

Four years ago I had brought a 2008 Chevy Cobalt at Richards Chevrolet and I could not believe how great they were to me they gave me a good deal and had me in my cobalt within a day, last week we decided it was time to trade the cobalt in we were so satified with Richards the last time we went back there again we talked to Howard and Jay they answered all our questions and got us a really good deal on a Chevy Cruze which I absolutely love. I would definiately recommend this dealership to anyone they are very friendly and knowledgeable and it was a pleasure doing business with Jay and Howard and we will continued doing business with them.. Thank you again Jay and Howard for all your help we really appreciate it....

deborah holden

Feb 5, 2012

Driving to work on Jan.29,2012, I could'nt imagine being hit by a drunk driver at 5am, but it happened. My 2006 chevy malibu was totalled. I had just finished making my last payment in Oct. & was experiencing financial freedom that I had been looking for. Right after the accident, all I kept thinking about is how I was going to be able to get another car that was going to be affordable or what I was probably going to have to settle for. a few days later I called Richard chevrolet to talk to salesman Tim Wedge, who I have had the pleasure of doing business with for many years. I have always walked out of Richards very happy and loved every vehicle I ever purchased. I didnt quite know what he would be able to do for me but after that phone call, I was feeling much better about my situation. I met with him at the end of the week and he was able to put me in a brand new 2012 malibu that was EXTREMELY affordable for me and that I just loved. I even picked up the car the next day...WOW!!There was never a doubt in my mind that I would be going back to visit all my friends at Richard Chevrolet. I recommend them highly and I have no doubt that I will continue to do business with them in the future. There is no other car dealership for me and kudos need to go out to all the great people that work there. Thats what makesthis dealership successful. Richard Jaffe should be proud! Thanks again Tim Deborah Holden

Janet Harrison

Jan 31, 2012

My experience at Richard Chevrolet was pleasant, I was immediately introduced to Tim Wedge and explained to him that I was interested in looking at a Malibu and the Equinox. He showed me what they had on the lot for the Equinox. I was not to much of a fan for the colors he showed me.(White, Black & Silver). I told him I currently own a grey Malibu. He showed me a brownish color Equinox and took me on a test drive. He told me with the items I specified I wanted in the car he could get it for me in New York. I said okay but would have to see it first. (I was really thinking it would be a color I would get tired of.) The next day Tim called me and told me the car was sold but he went out of his way searching on the computer all day and found another with everything I asked plus it was a new grey for 2012. I said I would have to see it before a final decision, so he had it brought to Richard Chevrolet. It was everything I could ask for.On the otherhand, I did ask to see the Malibu when I came, but never got the opportunity to see any. Tim was keeping me focused on the Equinox. Now that I have had the car for a week, I know I made the right decision. I love it.Thank you Tim.

angel5236

Jan 28, 2012

After a terrible experience at another chevy dealer where we were not kept informed. We were told that the car was ours. We even offered to put 1500.00 down and they sold the vehicle right out from under us. So needless to say we were not happy. Richards Chevrolet took good care of us. They kept us involed and it was smooth sailing. I will reccommend them to all my friend and family!! They were great very professional!! Sincerely Susan and Kevin Duff

Dwade

Jan 15, 2012

I live North of Boston and was searching for a used Camaro. I found the right one at Richard Chevrolet. We exchanged a few emails and phone calls. A few days later I was at the dealership buying the Camaro. I had a great experience and would recommend them to anyone looking for a car.

compwork2

Dec 8, 2011

The car I was driving Died while I was traveling From New Hampshire to Florida. Tim Wedge was very understanding, and worked very hard to get me the best deal possible. I highly reccomend This Dealership and especially Tim for all of your automotive needs.

BruceStrollo

Nov 8, 2011

I just picked up my 2012 Chevrolet 2500 HD Truck. I pre-ordered the truck and with the help of Jim, I selected a Premium work truck for my business. Having ordered the truck in mid-October, it arrived even earlier than I had expected. I was very pleased with Jim's knowledge of the truck and its capabilities. I will continue to use Richard Chevrolet and Jim Kubicza for my future truck purchases, and pass on their name to friends and family!

tproulx12

Oct 9, 2011

Jim was very knowlegable,courteous and punctual - He is a great salesman and I was very impressed with him. I love my car and I'm going to reccomend this dealership to all my friends and also that they go see Jim Kubicza

JennaC133

Oct 5, 2011

My experience at Richard Chevrolet was awesome! Jim made me feel comfortable and confident in the car that I was buying (a Chevy Cruze LTZ). He was knowledgeable about all of the bells and whistles that my car came with and took the time to give me a detailed lesson on the car before my test drive. He did his very best to accomodate any requests that I had and made himself available to me for almost the entire week that I was looking for a car. As a first time car buyer, I did not feel pressure, but happiness each time I went to Richard Chevy.Jim Kubicza's customer service skills are amazing. He knows a lot about his cars and he is a very kind, reasonable and accomodating salesman. I will be sure to recommend him and the Richard Chevy team to anyone I know who is looking for a Chevrolet!

tdaigle1

Sep 30, 2011

From beginning to end Jim was great. He was understanding of my situation and was helpful with all my questions and was consistently checking to see if there was anything else he could do to help me through the process or make me happier. I only have one complaint and it has nothing to do with Jim. The dealership received the check for my vehicle the day after i purchased it but did not call me to complete the registration until almost 6 days later and i think that that should be something that whomever receives the checks stays more on top of so the customer isnt left waiting to receive a call hoping to get the purchase and registration so long. Otherwise the experience was fantastic overall and i look forward to doing business with Jim and Richard Chevrolet again in the future.

cfdjon88

Sep 27, 2011

Richard's deserves better than the best rating here! Coming in with a difficult situation, these four guys bent over backwards to help us not only get the best deal but get us a vehicle that we were happy with. They put up with a million questions for over a week. They were straight forward, explained everything fully, etc. Will definately buy from again.

skrystock

Aug 20, 2011

I was very happy with the service we received from Jim. My family and I went in to look at a vehicle we found online and he was happy to help. Being we had our 3 small children with us, this was a brave move on his part! He told us what we needed to know, treated us (and the kids) wonderfully and was completely available for us throughout the entire trade in and purchase. I would highly recommend Jim as a low pressure, highly knowledgeable salesman. I'd definiely return to and recommend the dealership to anyone we know in the market for a new or used car. Thanks Jim and Richard Chevy for a great expierence!

Ken Cahill

Aug 18, 2011

Jim Kubicza Is a professional in every sense of the word. He is dedicated to the customer's satisfaction and takes the time to ensure that every detail of your purchase is completed properly and follows up after your purchase. He went out of his way to ensure that I received a veterans medaloin from GM to be mounted of my car . He was very careful to go over and explain all the workings of my new vehicle His integrity and respectfulness make you feel glad he is your salesperson. The entire staff from sales, management and service at Richard Chevrolet are stellar performs and care about their customers. That is why I have purchased three vehicles at this dealership and will purchase my next vehicle here as well. I recommend Richard Chevrolet to my family and friends. I purchased a 20011 Chevrolet Cruse 2LT with a sunroof and I absolutely love this car but the service and care after the sale are what makes Richard Chevrolet stand out from the rest.

RUIJUNIOR

Jun 16, 2011

I wanted to take the time to thank all the staff from Richard Chevrolet for all that you have done during the purchase and the after sale repair of my 2011 Camaro. You all have gone beyond expectations and made this purchase so worth it for me. I want you to know that anyone we hear of looking for a car we will send your way. Thank you for your patience and assistance during this transaction.RUI JUNIOR

kjohnsonkeith

May 22, 2011

I bought my 2011 Cruze at Richard's, the service was excellent, selection of vehicles was impressive and I would highly recommend my family and friends to this dealiship. Without a doubt this was the best overall experience I've had purchasing a vehicle.

josephmastroianni

Jan 28, 2011

Account Executive Jim Kubicza was very patient throughout the entire process regarding my purchase of a 2011 Chevrolet Malibu LT. I needed to upgrade my previous vehicle (for which I also worked with Jim, and Stan, upon my purchase of a used 2007 Chevy Malibu (purchased in 2008) Jim took the time to answer all of my questions about the automobiles that I first looked at and took for a test drive. He also showed me potential vehicles for purchase that were in my specified price range. Both Jim and Stan worked with me regarding purchase price, and subsequent increase in the trade-in value of my, then, 2007 Malibu. The Closing experience offered by Financial Services Manager (Stan) was a very professional and thorough one in which every Form that needed my signature was patiently explained to me. As is usually the case, my experience with Richard Chevrolet - both with the Sales & Service Dept.'s - continues to be a very positive one. I thank Jim, Stan, (and also Jason Vianese - Account Executive) for continuing to keep me 'in the loop' throughout the process.

Mark Cannon

Jan 28, 2011

We decided to purchase a new car to help transport our kids. A Friend mentioned Richard Chevrolet and a salesperson Roger Hill. My wife and I stopped by. We went in and found Roger who is a extremely friendly and knowledgeable salesman. After some discussing our wants and a few test rides we settled on a SUV wanting four wheel drive in this climate. Roger was and is still an asset to us by demonstrating all the options and answering all of our questions. My wife has called a couple of times since our purchase and Roger has taken the time to walk her threw all of her issues ensuring she new the answer to her questions.

Janet Quint

Jan 24, 2011

I was on the search for a new vehicle I had test drove 10 different cars and was trying to narrow down my search and find that perfect fit. I decided to give your dealership a call to set up an appointment. Jim was very knowledgable and friendly. I called and requested to test drive a specific car at a specific time and he had that car ready and waiting for me. He went above and beyond to build me the car that I wanted and followed up with me a few days later to see if there was any more information that he could give me or if I had any more questions. Unfortunately, I was not able to purchase that vehicle. It didn't fit into my garage. I have since purchased a different vehicle and would not settle for anything less than the superior service that I received from Jim. When people ask about my overall car shopping experience I recommend they reach out to talk to Jim.

Sal Diglio

Jan 24, 2011

I was extremely pleased with my new car buying experience at Richard Chevrolet on January 19, 2011. I was very pleased that Tim Wedge was my Salesperson. Tim was exteremely knowledgeable about the Chevrolet Silverado I was looking to purchase, he advised me of all its features, what I could expect from that model and what new features were recently addded by General Motors. Even though Tim was busy with other customers and phone calls he remained attentive to me and provided me with the type of exclusive treatment that made me feel like I was his only customer that evening. Tim was always very professional, courteous and informative during my transaction. Richard Chevrolet must be very pleased to have him in their employ. He made my buying experience very pleasureable and I intend to purchase all my future motor vehicles from him and have already referred several associates to contact him for their auto needs.

rich42550

Jan 22, 2011

We are very pleased with the whole process of leasing from Richard Chevrolet. We have leased before from them, but by far this was the easiest ever. Howard Schiffres was very acomodating to our wants and one of the best salesman that we ever worked with. We are very happy to have another new car from Richard Chevrolet and plan on doing business with them in another 3 years.

camroguy35

Jan 21, 2011

This Dealership is so nice make the car buying experience easy and fun all at the same time. my dealer Drew Miller is great guy and also so funny and makes buying cars fun and not boring like it sometimes is . Also he is great with kids he even acts like one and is fun to be around.

CPilletere

Jan 14, 2011

When I was in the market for a new Chevy, I new the only dealer in CT worth going to was Richard Chevrolet. I worked with Jim Kubicza and at first I wanted to trade my car in for cash for clunkers when that wasn't a posibility he was still able give me a great deal on a new car. He was knowledgeable, friendly and never pushy. He explained everything throughly and honestly. I've had the car for a year and a half now and he even called me a year later to see if I was still happy!

psparago

Jan 13, 2011

We bought a used car from Richards Chevrolet and worked with the best car sales person we've ever bought a car from! Jim was friendly and courteous and called us as soon as the car was put on the lot. We had been there previously asking about a certain model of car and Jim not only remembered, but brought the car to our home so we could see it.I think Jim represents Richards Chevrolet brilliantly!

smckenna

Jan 13, 2011

Wow! I was extremely impressed with the professionalism and friendliness of Jim Kubicza and the entire staff of Richard Chevrolet in Cheshire. Jim's patience with me and my family was sincere and helpful. He guided us through many different choices and price options. With Jim Kubicza's help, we found a car that is perfect for us. While we planned on getting a gently used car, Jim found a brand new car that was below our budget! He searched several states to find our perfect car. I have been recommending Jim Kubicza & Richard Chevrolet to my family, friends, colleagues, and neighbors. When we need a new car, we will definitely return.

theateam

Jan 13, 2011

We have dealt with Jim Kubicza for our last few purchases and his attention to detail and ensuring we found found the right fit when it comes to price, size, and other features is exceptional. We won't go to another dealer because we know we'll get the best service from Jim. We are still in contact with him as he calls to make sure we ae still satisfied.

christine chirdon

Jan 13, 2011

Looking for a car six years ago,Richard's Chevrolet, and Tim Wedge in particular, was recommended to us by a friend.We purchased a 2005 Malibu, Tim Wedge was our sales person.We found him to be friendly,informative, very helpful and professional.We felt like we got a very good car at a good price.We have always used Richard's for the servicing of the car, and are very please with their efficient and friendly service. Recently, our son found himself in need of another car, we were bringing our 2005 in for service and decided to visit with Tim about the possible purchase of a newer Malibu and passing down the 2005 to our son. Tim while being professional was very helpful and caring with his suggestions. He is not only very well informed about the product, pricing of the product and the offers for the product, he knows the technology of the product. We felt like we were talking with a friend .. with a bonus .. Tim has a great sense of humor and is a pleasure to deal with. We are very pleased with the deal and the purchase of our 2011 Malibu. We are very pleased with the services we have received from Richard's Chevrolet and its staff.

CH IN CT

Jan 12, 2011

ROGER WAS VERY HELPFUL IN DESCRIBING ALL THE FEATURES OF THE AUTO(S) WE HAVE BOUGHT FROM RICHARDS. HE KNOWS THE INVENTORY ON THE LOT, IS VERY HELPFUL IN FINDING THE RIGHT VEHICLE FOR OUR NEEDS, AND IS GENUINELY INTERESTED IN GETTING US THE BEST VEHICLE AT THE BEST POSSIBLE PRICE. I WOULD RECOMMEND TO ANY OF MY FRIENDS THAT THEY SEE HIM IF THEY ARE IN THE MARKET FOR A NEW OR USED AUTO.