Used Cars for Sale at Rick Hendrick Chevrolet Charleston in Charleston, SC

Ryan

May 18, 2016

I found a vehicle online, fit my needs and was ready to purchase. I called in and was transferred to a so called "manager" CJ and began price negotiations. The call lasted less than 30 seconds. I told the associate what I wanted to pay, to which he replied "that's trade in value, I got more in it than that". Which is classic car salesman speak and the conversation was quickly over as well as the call.

Charles Stewart

Apr 15, 2016

I had seen a car I was really interested in, and used the chat feature, where of course they couldn't give no info, but wanted mine. I left my number, and later received a call from I believe heather graham. She once again couldn't tell me anything. She said I needed to come in face to face, said car was there and even double checked with manager, as it was a long drive for me, as I mentioned to her several times. So of course I show up at our appointment time and the car is nowhere to be found. No one has a clue and finally they said they located it in Texas. They of course then tried to sell me something else, but I was too furious to care. If you wanna be xxxxxthen go here. If not then I'd look else where, as most are dirty this one was ridiculous wasted my family's day.

Tiger Fan

Apr 2, 2016

My wife and I decided it was time to go back to driving a Chevy Suburban. Since we had excellent experience with Hendricks Honda, we decided to try Hendricks Chevrolet. An excellent decision! Our sales person was Forrest Green was first class!

Bert Axman Axson

Mar 9, 2016

I was looking for a new car and found one that I was interested in at Rick Hendrick Chevrolet. I met Chad who put me in contact with Ernie Ouzts who was very informative and resourceful in knowing the vehicle that I was looking at. He was not pushy or overbearing trying to make a deal on the car and was more interested in making sure that I was happy with my decision. Thanks Ernie for the help with the purchase of my new vehicle

SharonB

Feb 9, 2016

Every time I've taken my truck to be serviced, I've had very courteous & knowledgeable service writers meet me & take care of my needs. It's worth my 45 mile drive to have them take care of my vehicle.

Mark3038

Feb 8, 2016

As always, work completed as promised. Terry is "awesome sauce"....I do recommend Terry O'Brien and always bring both of my vehicles to her.

Suzanne B

Jan 8, 2016

Ernie Ouzts helped me with the purchase of my new Equinox. He was most helpful and knowledgeable about the vehicle. Thank you so much for your professionalism, Ernie! The car is everything you said it would be, and more.

Rhonda Frazier

Jan 8, 2016

The Car Salesman, ERNIE OUT, at Rick Hendrick, made my experience of buying a car extra special. No kidding, he is awesome. Very professional, and easy to talk to. He took the time to explain everything to me, and guided me through each step. We ended up buying 3 cars. I am so thankful for his expertise. I am enjoying my new car.

Imapala Jeff

Dec 5, 2015

Great sales staff Allen Brown is a great salesman, Brian Talley made sure he got me in my 2015 Impala. Wayne Gosss has helped me with good service after my purchase.

Camaro Driver

Nov 23, 2015

Salesman was courteous, patient and responsive to our questions. Purchase negotiations were handled professionally and efficiently.

TJ

Oct 27, 2015

Made app on car, came no one knew anything,waited 4days for hose,got corvette back dirty with scratches under dirt.didn't charge me because they new they screwed up,never going back.free doesnt help bad service.

4runner

Oct 27, 2015

Had appt to fix trailer brake system. Got there and was told I had to leave the truck. Obviously there was no.commumication between person who gave m me the appt and Edwin, who recieved me in the shop.I told them I HAD to have the truck by next day so they decided to fix it. Long story short, I had a.coupon for a free diagnostic. My bill ended.up being over $900.00 so Edwin Tyson said he would give.me a break on the cost. He adjusted the.cost and reduced it by $90.00. But then he added in $90.00 for the cost of the diagnostic which was free with the coupon I gave them. So, no break. Very disappointed in Edwin's attempt at "helping me out". I think the word is dishonest. Guess he didn't think I would.look at the bill.for which they replaced rear.brake.pads and.calipers in.addition to what I brought the truck in for. His actions.make me.wonder if there was really anything.wrong with them.

Melissa Clarke

Oct 7, 2015

Ernie Ouzts was amazing to work with and made the process of buying my truck a breeze! Anyone in the market for a used or new vehicle definitely needs to pay him a visit. You will not be disappointed!

John El-Amin

Sep 30, 2015

Bob Adkison was great ! I highly recommend him to anyone in the market for a vehicle at Rick Hendricks. Everyone was helpful, professional, attentive and knew their business. The experience was smooth and rewarding - I drove out with the car and it is a dream come true ! You guys at Rick Hendricks are awesome !

Darren

Sep 24, 2015

A great place to buy a new vehicle. Barrett Brown was very helpful and his customer service skills well exceeded my expectations. There was absolutely no pressure and when they didn't have exactly what I wanted on the lot he located it and had it brought to their dealership as opposed to pushing me to buy what was available. When I went back to purchase some accessories he made sure I was treated well. I have received personal emails from Courtney Evans the customer service coordinator asking how everything is going and if I needed anything or had any issues. If you want a new car stop buy and talk to Barrett Brown. He will listen to you, work with you, and do his best to help you find the right vehicle.

Rodvette

Sep 20, 2015

Called to get service on my 14 vette (squealing brakes). I was told to leave the car and it would take about a week to fix. Called service dept. and asked why ittakes a week to fix. Told corvette service is backed up. I asked service rep. wouldthis fix the problem, she said no and that this problem is just the "nature of thebeast"??. I was about to trade in my car for a z06. Needless to say that will not happen at this dealership.After the sale you are on your own.I had my serviced at a different dealership.

Shawkita Taylor

Sep 13, 2015

Ernie Ouzts provided me with excellent service when I purchase my new 2015 Chevy Malibu. Mr. Ouzts was so professional and He took care of my car needs. He expressed great customer service. I would honestly recommend Mr. Ouzts to any of my family or friends who are looking to purchase a car. Ernie Ouzts made sure I had every car feature I was looking for in a search for a new vehicle. Ernie Ouzts has a great support system with the employees of Rick Hendricks Chevrolet on Savannah Hwy.

Tyler1960

Sep 10, 2015

Ernie Ouzts was a true professional. Although I had some issues with price and payment. Ernie was able to accommodate me with the right vehicle with minimal change in my monthly payment. Thanks to him and the Rick Hendrick team.

Terry J.

Sep 9, 2015

Shopping for a New Corvette and contacted several dealerships with several questions. One of the first people to get back to me Was Mr. Ernie Ouzts at Rick Hendrick Chev. Was very impressed with his product knowledge, and honesty. (If he wasn't sure about something, he researched it and got back to me). After months of back and forth Mr. Ouzts "jumped through many hoops" but got the exact vehicle I wanted, arranged all the special orders requested, and Delivered Exactly as promised. Have bought many cars in my life , but never have experienced the level of personal attentions and professionalism shown by Mr. Ernie Ouzts.

Call me Max

Sep 9, 2015

I went to two other dealers first by myself, (being a woman alone they were like sharks) They I went to Rick Hendrick Chevrolet and met Earnie Ouzts. He was very easy to talk to, he REALY wanted to hear what I had to say, and what I was looking for. He had a great car, I test drove it and loved it. We went inside to start the dealing ( I was worried at first) but he made it easy, He did not push, did not try to pressure me into a sale, He worked with the numbers to get me where I needed to be. Got a great deal on my trade in. and no money down. WOW! Earnie Ouzts is the best. Women if you are in the market go see Earnie for a good deal.

dd

Sep 8, 2015

Ernie did a great job making my truck buying experience quick and simple!

Jon G.

Sep 8, 2015

I recently bought a new truck from Ernie Ouzts at Hendrick Chevy and would highly recommend him. Very professional and knowledgeable.

"C Robinson"

Aug 31, 2015

Went an bought a 2015 Traverse and never had an experience as this. My Salesman, Ernie Ouzts was very professional and NOT hardpress. Thank You Ernie for making my experience an AWESOME one with Rick Hendrick!!!!

David

Aug 8, 2015

Thanks for the hard work repairing my camaro. Dealership tow truck picked up car same day called in for needed service. Excellent service, Larry is a true professional and made sure I was informed of all details involved and took care of all the insurance paperwork. Outstanding mechanical and body work completed on time with all parts ordered and received quickly. A model for other collision centers to follow. Thanks again, David

Deidre G

Aug 3, 2015

As a single woman it's hard to know who you can trust in the car business. My experience with Rick Hendricks Chevrolet and their awesome salesperson Ernie Ouzts, made this one of the best experiences I have ever had. I don't think I'll buy another car any where but Rick Hendricks. There was no heavy sales pressure, just all about me and what I wanted. Also a big shout out to Bobby in the finance dept, what an amazing help he was thru all the confusing paperwork. Thanks Rick Hendricks and most of all Ernie Ouzts....Loving my Mini Cooper !!!!!

blackkitty1

Jul 29, 2015

Well I think this dealership is the best even if it takes them that long a least their trying to put some forth of an effort to make us wanting to keep the cars we buy from them and I do enjoy their business.

spgrovessr

Jul 26, 2015

In the game of life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingly painful. Its something you have to do, but hate the thought of actually going through the process. My wife hand I recently embarked on that journey and, fortunately, not only was the experience neither unpleasant nor painful, it was actually enjoyable. That was, of course, only because we first visited Rick Hendrick BMW and luckily were assisted by Umut Engin - the most pleasant, proficient, and professional automobile salesman we have ever met. After doing some fairly extensive internet research, we had a good idea of the type of vehicle my wife wanted to purchase. We presented our ideas to Umut and in very short order he built the car we ultimately bought. He presented all of the available up-grade options, as well as the financing possibilities. All of this was done in Umuts calm and, most importantly, non-pushy manner. After an hour or so, my wife had the automobile she wanted and we placed the order. We understood, of course, that we werent taking the car home that day, but would be picking it up in a few weeks. Fortunately, it was going to be built in Spartanburg so we did not have to wait too long. During the interim, Umut periodically updated us on the vehicles status and the progress of the construction. About a month after our initial visit, Umut called and said the car was ready and available for pickup. He took my wife through the vehicles ins and outs and made sure we were satisfied with the purchase. The X-3 looked even better than my wife had imagined. BMWs are truly the ultimate driving machines. As an aside, Umut has continued to be in contact with us regarding the car and my wifes level of satisfaction. We have purchased a number of automobiles in our lives both together and separately for various dealerships in the Charleston area and elsewhere. No other car buying endeavor comes close to the one we had with Umut. We heartily recommend him and hope this review helps others actually have a pleasurable experience at an automobile dealership.

pbrame2

Jul 26, 2015

In life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingly painful. Its something you have to do (like paying taxes, or getting a new drivers license, or driving to Columbia), but hate the thought of actually going through the process. My husband and I recently embarked on that normally disagreeable journey and, fortunately, not only was the experience neither unpleasant nor painful, it was actually enjoyable. That was, of course, only because we first visited Rick Hendrick BMW and luckily were assisted by Umut Engin - the most pleasant, proficient, and professional automobile salesman either of us have ever met. After doing some fairly extensive internet research, we had a good idea of the type of vehicle I wanted to purchase. We presented our ideas to Umut and in very short order he built the car I ultimately bought. He presented all of the available up-grade options, as well as the existing financing possibilities. (In this Andrew Robinson assisted). All of this was done in Umuts calm and, most importantly, non-pushy and very accommodating manner. After an hour or so, I had the automobile she wanted and I placed the order. We understood, of course, that I was not going to be taking the car home that day, but would be picking it up in a few weeks. Fortunately, it was going to be built in Spartanburg so I did not have to wait too long. During the interim, Umut periodically updated us on the vehicles status and the progress of the construction. About a month after our initial visit, Umut called me and said the car was ready and available for pickup. He took me through the vehicles ins and outs and made sure I was satisfied with the purchase. The X-3 looked even better than I had imagined. The advertising is not fluke - BMWs are truly the ultimate driving machines. As an aside, Umut has continued to be in contact with us regarding the car and my level of satisfaction. Needless to say, my husband and I have purchased a number of automobiles in our lives both together and separately from various dealerships in the Charleston area and elsewhere. No other car buying endeavor comes close to the one we had with Umut. We heartily recommend him and hope this review helps others actually have a pleasurable experience at an automobile dealership. I also want to heartily commend and recommend Andrew Robinson (Finance Manager) and Florens Verstraten (New Car Sale Manager). They were both instrumental in my purchase. In fact, all of the Rick Hendrick BMW staff we came into contact with were very pleasant, accommodating, and professional. We will be returning there in the future and have already recommended the dealership and Umut to a number of our friends, relatives, co-workers, and business associates. This experience was so good that my husband just lease a BMW X3 from Umut, Andrew, and Florens.

w4nvc

Jul 17, 2015

Hood and roof on my 2007 BMW 525I had to be painted due to a clear coat problem. I would never know it had been painted, Perfect Job

Denise is #1

Jun 27, 2015

Wanted to say Rick Hendrick is the best repair shop I have been to they not only repaired my SUV quickly but they did a teriffic job. I would recommend them to everyone!

Diane Rowell

Jun 27, 2015

I met Ernie Ouzts when i went to check out the chevrolet's ( I have always driven a ford )I told him I was curious about the SUV's.He showed me a new 2015 Traxx.I test drove it and fell in love with it from the price and the fuel mileage I was sold on it.Then my husband had to drive it.We decided to buy it with never any pressure from anyone.That's what I liked about the whole experience.I would highly recommend buying a car from Ernie and the Rick Hendrick team.My husband will be going and buying a truck from them in a couple of weeks.My son-in law already went and got his new truck from them also.

Stephanie Sewell

Jun 24, 2015

The representative I dealt with was Terry Obrien. She was extremely helpful and kept me updated with all of the repairs on my vehicle. She was very friendly and knowledgeable about the services. I would absolutely recommend Rick Hendrick for repairs. The representative I dealt with at enterprise was extremely helpful also. (I apologize I can't remember his name) He assisted me with getting the rental and that process was very quick and efficient also.

John

Jun 8, 2015

I've been back to the Service Dept 5 times since I purchased the car several months ago. They have "without fail" corrected each issue that I took it in for. If they didn't get it right the first time...they did by the second time. They got me into a loaner car each time. (Not like the old days where you had to figure it out yourself!) Did I get frustrated when I had to take my car back after I just bought it? YES. Was it a hassle? YES. Are they perfect? NO. Where ever you have people...you have problems, it's just part of life. The great thing about this place is that they are professional, and they will get it right....period. Everyone from the top down in this organization has taken the time to speak with me when I asked them to. I've purchased a lot of cars over my 50 years of driving and I've never had a car that was perfect....that's why they have service departments. Thank you Hendrick Chevrolet for continuing to work towards perfection.

Beach mom

May 5, 2015

Just wanted to say that Ernie, Bryan and Jamar made my experience wonderful. From Ernie listening to my situation, to Bryan making it happen and Jamar finalizing the financing, I would come back again and again. I was treated with respect, honesty and friendliness. Thanks to this wonderful team on my purchase of a Chevy Spark which I truly love.Fondly,Monica Reinsfelder

leeroy

Apr 22, 2015

Worst service out of any car dealership. I bought my truck here. any appointments such as oil changes would take over three hours. Bought another chevy, my wife had to take in for a recall. She called a week ahead and made a appt only to get there and find out they don't have the part and sent her home. That is a lot to deal with when you have to get around with new born twins. I would not recommend Rick Hendrick Chevy of Charleston just because of their poor service. Been told for years that they are making changes and the service should be getting better, havn't seen it yet.

leeroy

Apr 22, 2015

Worst service out of any car dealership. I bought my truck here. any appointments such as oil changes would take over three hours. Bought another chevy, my wife had to take in for a recall. She called a week ahead and made a appt only to get there and find out they don't have the part and sent her home. That is a lot to deal with when you have to get around with new born twins. I would not recommend Rick Hendrick Chevy of Charleston just because of their poor service. Been told for years that they are making changes and the service should be getting better, havn't seen it yet.

Allen

Apr 17, 2015

Recently, I purchased a brand new Silverado 1500 from Ernie Ouzts at Rick Hendrick Chevy. They actually had to work a swap between a different dealer to get the exact truck I wanted. There were a few bumps getting the vehicle here (took an extra day), but Ernie and the staff really worked to earn my business. He even worked with me to get the wheels I wanted from a different vehicle. A few months after the sale was complete I moved to a different state, and the staff helped me get my title transferred. To top if off, Ernie even helped me get a front license plate bracket that wasn't required in SC but was in MD. I'll always call Charleston my home and will buy from Ernie and Rick Hendrick again if I have the opportunity!

Paul Tressler

Mar 31, 2015

Great to work with. even great service after the sale. thanks!

Rick Ski

Mar 30, 2015

Bob Adkison and Joan Edwards are to be commended for their superior customer service. They have done everything possible to make sure that our buying experience was / is a GREAT one. Bob does everything possible to make sure that his customer is pleased with their purchase and knows how to use all the features of their new purchase! Buying a car from Bob is buying from a "friend" not a sales person. Joan goes the extra mile to help ensure that the customer is happy with their overall Dealer experience.

Rick Ski

Mar 30, 2015

Bob Adkison and Joan Edwards are to be commended for their superior customer service. They have done everything possible to make sure that our buying experience was / is a GREAT one. Bob does everything possible to make sure that his customer is pleased with their purchase and knows how to use all the features of their new purchase! Buying a car from Bob is buying from a "friend" not a sales person. Joan goes the extra mile to help ensure that the customer is happy with their overall Dealer experience.

dadsemt

Mar 28, 2015

Stopped in after work, closing to look at a truck. Bob Atkinson greeted me and showed me a 2014 Silverado. I really liked the truck. We agreed on additions and then worked with the sales manager Curtis about the truck. The truck was more than I wanted to buy one for and we worked a price I could afford. This is my 3rd purchase from Rick Hendrick Chevy and it was the best and easiest purchase of any vehicle I ever bought. Thanks to all the great staff.

jonathan young

Mar 14, 2015

This dealer lost my car, try to make me pay for repairs on my car that was cover under warranty, then, they left my windows down doing the worst weather we had in Charleston. The inside of my car was damaged and they told me they were going to replace my door panels 4 months ago and I have not heard anything from not one person at the dealership.

Josh&Marika

Mar 7, 2015

We were shopping for a compact SUV AWD and we were undecided between other brands. Our experience there, thanks to Ernie Ouzts, was flawless and they gave us a very good value for our trade in and they were able to accommodate our needs. Ernie's customer care skills are great and we would recommend him to anyone looking to buy a car. We are completely satisfied with our car and the service received.

Josh

Feb 25, 2015

Rick Hendrick Chevrolet is the preferred dealer recommended through the USAA auto purchasing program. After my experience with Ernie, I can see why. We were in the market for a 2105 Traverse, and although they didn't have exactly what we wanted on site (because of my wife's specific demands), Ernie found our perfect vehicle in-state within minutes. He was very knowledgeable and answered all of our questions assiduously. He stayed in constant contact throughout the entire process, which was very helpful as well as reassuring. He didn't push us at any point to deviate from our specifications and was amenable to our price points. The dealership itself is extremely clean and inviting. Several sales associates opened doors for us and greeted us like friends and said hello to our child. On multiple occasions, we were offered complimentary refreshments. To say the customer service is excellent is an understatement. The only negative was that we had to pay the dealership transfer fee (which we were told "could" be waived). We received the vehicle the next day and Ernie made sure it was checked, cleaned and prepared for our arrival. Once we accepted ownership, we weren't as concerned about the transfer fee because it was delivered within 18 hours which was much quicker than expected. I will and would recommend both Rick Hendrick Chevrolet and Ernie to any potential consumers.

Michael Keen

Feb 23, 2015

Had the pleasure of working with Mr. Bob Adkison when I recently purchased a 2015 Chevrolet Colorado Z71. Bob was terrific through the whole process. I told him that I didn't have a lot of time when I came in and I literally saw him running around trying to accommodate me. He even broke a sweat. He went above and beyond the call of duty and I really appreciated it. It felt like he had all the time in the world for me. On delivery of my vehicle he was thorough, knowledgeable and competent. Mr. Curtis(last name escapes me) was also fantastic in our negotiations. I would absolutely go back to Rick Hendrick Chevrolet in Charleston, SC and work with these gentlemen. In my opinion they represented the Hendrick organization with the utmost quality and professionalism.

Conie R

Feb 21, 2015

Ernie Ouzts helped me select my new 2014 TRAX. He is very knowledgeable and made sure that the whole process went smooth. I love this car and it's perfect for our family. I am recommending Ernie to all my friends and family. We have purchased all of our cars from Rick Hendrick Chevrolet but this is the greatest service and SUV yet!

Jason Danner

Feb 17, 2015

I recently purchased a 2015 Chevy Tahoe from Ernie Ouzts of Rick Hendrick Chevrolet in Charleston. My experience great from start to finish. Ernie was very knowledge and was very helpful throughout my whole purchasing process.

Logan

Feb 11, 2015

I had been looking for a very specific type of car and managed to find one online and began keeping up with it while doing research on it. I finally made a call down to the dealership and spoke with Jimmy Weeks who began the process and got me over to Bob. He was great in helping to get me approved for the financing as well as running across the dealership to put a sold sign on the car before someone else could. The process was easy and aside from driving 4.5 hours each way, I would do it again. I highly recommend Bob and the rest of the team there at Rick Hendrick.

John F.

Feb 9, 2015

Bob and I have about three months of history. I tried to make my first purchase the end of 2014..didn't really work out. He told me don't worry, try again in a few month. So last weekend I did...well lets just say I'm enjoying my 2015 Camaro . Bob was so patient and kind to me, and the others at the dealership were so helpful! I wish Bob all the best, he and his buddies at Hendrick Chevy West Ashley. Thank you so much.

Volt driver

Feb 4, 2015

I was interested in a new Chevy Volt, and Bob Adkison gave me a great buying experience. He worked tirelessly to find a car that fit my specifications, and made the buying process easy for me, despite all the hurdles that the dealership had to go through to get the car that I wanted. I have had the car for a couple of months now, and Bob has followed up with me and responded quickly to a couple of questions that I had after the sale. I have already recommended him to my neighbor who is jealous of my new Volt, and I would definitely recommend him to anyone.

Tom Bochette

Jan 31, 2015

I recently purchased a new Chevy High Country from Bob Adkison of Rick Hendrick Chevrolet in Charleston. My experience thus far has been excellent. Bob was a first class salesman and was very helpful throughout my purchasing process. The new Chevy is everything I expected and I look forward to future dealings with Rick Hendrick Chevy. Tom Bochette Beaufort, Sc

Rick K.

Jan 30, 2015

I recently purchased a 2013 GMC Yukon XL from Rick Hendrick's Chevrolet. My overall experience was excellent, and much of that can be attributed to Bob Adkison (my salesperson) and Jimmy Weeks (internet liaison). I found a vehicle online through Hendrick's network of dealers, and negotiated at the dealership. Bob really shined in working to find terms acceptable to both me and the sales managers in order to get the deal done. Additionally, his follow up after the sale with several minor issues showed his commitment to ensuring I was a satisfied customer. If I need to make another Chevy or GMC purchase, I will be contacting Bob at Hendrick's Chevrolet first.

Deborah Bishop

Jan 29, 2015

We purchased a Truck at Rick Hendricks Chevrolet and our sales associate was Chadwick Polk. He is the best I have ever worked with. He worked with us until the deal was made. He made our experience well worth the time we were there. I would recommend him to anyone. Rick Hendricks Chevrolet is very lucky to have him.

Annice

Jan 27, 2015

i have been using Rick Hendrick Chevrolet since 2003 when I purchased a Chevrolet cavalier, and a 2010 Cobalt from them and now have the 2003 trailblazer. Their service is outstanding and they have never tried to get me service that I do not need. A lot of places when they come alone are offered things they don't need. This has never happened to me at Rick Hendrick.

LeAnn

Jan 25, 2015

Recently purchased Chev Equinox with helpful guidance of our salesman Bob Adkins. Freindly hassell free experience. Thanks again Bob.

T Machino

Jan 24, 2015

I have had a very positive experience with RHC. Everyone from my salesman Chad to the Manager Tally and Raul in the finance department were very helpful and so considerate of my situation and need for safety. Not only did I get a camera I wanted but Raul worked magic to get me a good interest rate and warranty.

Vicki

Jan 21, 2015

I found a 2014 corvette stingray on line that I liked. I emailed them and Bob Adkison answered my email. Within two days we came to an agreement on the price and Bob delivered my car to me in North Carolina. I enjoyed working with Bob and it was a pleasure to meet him in person.

Jonathan

Jan 19, 2015

This man hooked me up with a great price on my new car. Professional, and curteous. If you want a no hassle, sell me a car for a great price chad's your guy.

"Split Window John"

Jan 19, 2015

When I bought my new Silverado in November (end of October),2014, I was actually in the market for a used Chevy truck. I was fortunate to be greeted immediately by Bob Adkison. He first evaluated my needs and wants and before I knew it he made me realize that a new truck would be the most logical and intelligent way to go. He is very knowledgeable of his vehicles and inventory that he has and knew right away if he had what I was looking for. He also knew the history of the Silverado concerning repairs, changes, improvements, warranties and any questions I asked. The only question he couldn't answer was which color I wanted. That was my decision. He led me through the financing and set up my OnStar account. Even after he sale, he has continued to keep in touch with me to see if I had any problems or questions. Best of all, through all of this I have never felt pressured. His experience and knowledge shows at every phase. I just couldn't get him to throw in the 2015 Vette as a bonus! Thanks Bob!!

T Everett

Jan 18, 2015

We bought a truck from Anne Taylor and had an amazing buying experience. I would highly recommend her to anyone looking to buy a vehicle.

Shannon C.

Jan 17, 2015

Our sales person Anne H. Was excellent. We ended up purchasing a 2015 Camaro. Would recommend this dealership and salesperson! K'

Trevor a.

Jan 15, 2015

Great dealership they really worked with me to get me in the car I want. Also had no problem staying a little later to help me out they really care about the customer at this location. Glad to have ended up there and get my vehicle. Thanks Chadwick.

Kyle B. Smalls

Jan 15, 2015

My wife and I went to Hendrick Chevrolet to purchase a new SUV for our growing family. Chad Polk was our salesman and he did a great job assisting us in finding a vehicle with our specifications. He was very knowledgeable about the vehicle we purchased (2015 Chevy Traverse) and we are VERY pleased with the deal that we got for a brand new car. The car is AWESOME!

Hoyt

Jan 11, 2015

Bob A. was our salesman and he wasn't pushy like other salesmen. He also knew the answers to my question which was a great change for once. The whole staff seemed happy and the vibe was uplifting. The process was smooth and the vehicle we ended up with has always been in my wife's dreams. So it was a win-win. Thanks for a great experience!!!

Bob & Beverly Rivest

Jan 11, 2015

Our salesman Chad Petrey is the best salesperson we ever dealt with. He not only knows his Corvettes from top to bottom he knows how to teach the older generation how to get use to their new car. We can not say enough compliments - Chad has made our new purchase enjoyable and is still educating us. Hats off to Chad

Joey Stewart

Jan 6, 2015

My name is Joey Stewart, and my wife I recently purchased a 2014 Chevrolet truck from Hendrick Chevrolet. The Hendrick Team was very knowledgeable and great to work with. Chad Polk & Ryan his sales manager did a great job working with us. Thank you

Angie Dyer

Jan 6, 2015

I nervously went to Rick Hendrick to purchase a 2015 Camaro. I knew what I wanted and my salesman Chad Petrey made it so easy for me to get it! He new his stuff! I drove away with my new car feeling respected. That's huge!

James M Whitehead

Jan 6, 2015

I would like to thank salesman Ernie Outzs for my buying experience at Rick Hendricks Chevrolet. Ernie was very knowledgeable and helpful in the purchase of my 2014 Camaro. Ernie was in constant contact with me and made my purchase very smooth. Thanks Ernie!!

Wilson Family

Jan 5, 2015

Unlike some of the other reviews, or experience was great. Our salesman Ernie was great to deal with, and the sales managers worked their butt off getting my deal done to my liking. I have nothing bad to say about our experience at Hendrick Chevrolet, even though my friend had a bad experience with his salesman, Ernie did a great job for us. I would recommend to anyone, just ask for Ernie to do your deal if you want a competent salesman.

kikip123

Dec 31, 2014

My husband and I live in Charlotte NC and wanted a particular car on Rick Hendrick Chevy Charleston's lot. After dealing with incompetent salesmen in Charlotte that were trying to get over on us, we decided to contact the dealership directly. On my first call I was referred to Allen Brown. We worked with Allen Brown, Jimmy Weeks and Jamar Frazier. Our car buying experience was the BEST we've ever had! (this includes when my husband worked for Ford Credit!) They did everything they could to go the extra mile. We purchased a used car and before they released the vehicle to us, there were a few small things that needed to be fixed. They gave us a very nice loaner car to drive back to Charlotte, then had our vehicle delivered to us by an employee that came to my job for drop off. Mr. Brown was in constant contact with us to ensure we were getting updates and followed up with us to ensure everything was to our liking. Without a doubt, we recommend others to check them out. I was so thankful, I had to get Mr. Brown a perfect cheesecake from The Cheesecake Factory for his perfect work! (sent back with the car delivery guy)

The Parkers

Dec 31, 2014

My husband and I live in Charlotte NC and wanted a particular car on Rick Hendrick Chevy Charleston's lot. After dealing with incompetent salesmen in Charlotte that were trying to get over on us, we decided to contact the dealership directly. On my first call I was referred to Allen Brown. We worked with Allen Brown, Jimmy Weeks and Mr. Frazier (can't remember his first name, but he's a great guy from Havelock!). Our car buying experience was the BEST we've ever had! (this includes when my husband worked for Ford Credit!) They did everything they could to go the extra mile. We purchased a used car and before they released the vehicle to us, there were a few small things that needed to be fixed. They gave us a very nice loaner car to drive back to Charlotte, then had our vehicle delivered to us by an employee that came to my job for drop off. Mr. Brown was in constant contact with us to ensure we were getting updates and followed up with us to ensure everything was to our liking. Without a doubt, we recommend others to check them out. I was so thankful, I had to get Mr. Brown a perfect cheesecake from The Cheesecake Factory for his perfect work! (sent back with the car delivery guy)

UNBELIEVABLE

Dec 27, 2014

The most god awful experience in car sales ever.....This dealership gets one star only because of the salesman otherwise a new category of negative stars would be appropriate. They have no clue about customer service (specifically the receptionist Shannon and the sales manager Curtis). I test drove a used vehicle today and within less than 5 minutes of driving, the gauge on the vehicle was glaring with a red light warning on the dash. The vehicle was quickly overheating. We pulled over on the side of the road and my dad the mechanic looked under the hood and detected that the water pump was shot in this vehicle. At 1:13 pm our salesman immediately called the dealership to pick us up. At 1:40 we were still stranded on the side of the road(after 6 calls and 2 text messages) and within minutes of the dealership. I took the salesman's cell phone and called the dealership myself in which Curtis(sales manager) told me they were sending someone, but needed to locate someone and a vehicle to pick us up. Are you kidding!?....a lot full of available employees when I left and a huge inventory of vehicles obviously that they could not sell...Really?....Anyone could have jumped in any vehicle and came to pick us up. Luckily a kind stranger felt we were not a threat and stopped and actually gave the three of us a ride back to the dealership. The manager said he sent two vehicles to pick us up, but they could not locate us(first and second driver got lost). We were stranded on the same route the dealer uses for customers to test drive cars...still scratching my head on that nonsense EXCUSE. All I received was a lame apology and pathetic excuses about the poor service provided which was total disrespect as a customer and complete "don't give a dang about our employees" since their salesman was stranded with us also. It is no wonder why there is so much inventory on that lot. It would be hard to sell cars with that type of service. THE WORST CUSTOMER SERVICE TO DATE!!!!!! OF COURSE I DID NOT CONSIDER PURCHASING ANYTHING ON THAT LOT. DEFINITELY NOT THE RICK HENDRICK EXPERIENCE I EXPECTED!

unbelievable

Dec 26, 2014

The most god awful experience in car sales ever.....This dealership gets one star only because of the salesman otherwise a new category of negative stars would be appropriate. They have no clue about customer service (specifically the receptionist Shannon and the sales manager Curtis). I test drove a used vehicle today and within less than 5 minutes of driving, the gauge on the vehicle was glaring with a red light warning on the dash. The vehicle was quickly overheating. We pulled over on the side of the road and my dad the mechanic looked under the hood and detected that the water pump was shot in this vehicle. At 1:13 pm our salesman immediately called the dealership to pick us up. At 1:40 we were still stranded on the side of the road(after 6 calls and 2 text messages) and within minutes of the dealership. I took the salesman's cell phone and called the dealership myself in which Curtis(sales manager) told me they were sending someone, but needed to locate someone and a vehicle to pick us up. Are you kidding!?....a lot full of available employees when I left and a huge inventory of vehicles obviously that they could not sell...Really?....Anyone could have jumped in any vehicle and came to pick us up. Luckily a kind stranger felt we were not a threat and stopped and actually gave the three of us a ride back to the dealership. The manager said he sent two vehicles to pick us up, but they could not locate us(first and second driver got lost). We were stranded on the same route the dealer uses for customers to test drive cars...still scratching my head on that nonsense EXCUSE. All I received was a lame apology and pathetic excuses about the poor service provided which was total disrespect as a customer and complete "don't give a dang about our employees" since their salesman was stranded with us also. It is no wonder why there is so much inventory on that lot. It would be hard to sell cars with that type of service. THE WORST CUSTOMER SERVICE TO DATE!!!!!! OF COURSE I DID NOT CONSIDER PURCHASING ANYTHING ON THAT LOT. DEFINITELY NOT THE RICK HENDRICK EXPERIENCE I EXPECTED!

Unbelievable

Dec 26, 2014

the oneIstar is for Mr. Cato unfortunately he works with a staff of people who do not understand what customer service is..that would be Shannon the receptionist and Curtis the sales manager ..we test drove a car and within 5 minutes the gauges were glaring red and the car was overheating..we pulled over and my dad the mechanic pulled up the hood and saw the water pump was shot..At 1:13 the salesman called (6 calls and two text messages)the dealership to arrange a pickup..at 1:40 pm we were still waiting onside of the highway until a kind stranger picked us up and carried us back to the dealership. The dealership said they sent two vehicles for us, both of whom could not locate us on the same route they take customers on for test drives....Go Figure..I Received the most lame excuse and apology for their poor effort to pick us up after THEIR vehicle broke down...DID NOT PURCHASE ANYTHING FROM THEM

Andy Berlin

Dec 20, 2014

Hendricks is the best auto dealership I've ever dealt with, and Chad Petry the best coordinator/sales rep. I've bought 2 cars from them since 2012 and intend buy my next car from them too. Can't say enough about their quality and knowledge.

L Logan

Dec 16, 2014

Just purchased our second corvette from Rick Henderick since we had such a great experience with them the first time. This time we had the pleasure of working with Chad Petrey. We could not have asked for a better sales agent. Chad went above and beyond helping us get our car. I highly recommend Chad Petrey to anyone looking to buy a car at Rick Hendrick. Rick Hendrick is very lucky to have such a great employee.

Courtney S.

Dec 3, 2014

I have been a customer of Hendricks Chevrolet since I moved here in 2008 and have always had awesome experiences. This Chevy Sonic RS is the second vehicle I've purchased here, and it will not be the last. Nate Ford is always fantastic, and he made sure I was set up with the best in the sales department. Michael from service also checked in on me. Tally got me set up with Storm Moore to work on purchasing my Sonic. Storm listened to me and did not try to push or "up-sell" me on anything I didn't want or need. Jamar in finance was also great to deal with. Both Jamar and Storm checked with me the following day to see how I was enjoying my new car and to let me know they were there if there was anything at all that I may need. 5 star service all the way around! I recommend Hendrick Chevy to everyone I know!

Yves Frech

Dec 1, 2014

Andre Williams being my salesman, I felt he and I connected the first time we spoke. He listened to my speech about the kinda deal I needed, and then made it happen. I've been to many other dealerships and some sales people are just bodies waiting for someone to come into the net, to be captured as flies. Running from booth to management, Andre didn't do that he quickly put me directly in touch with the decision makers and streamlined the process. Andre looked out for me with interest, wanting me to get the very best deal I needed. I've got to say if I needed another car, I'd see Andre everytime, great guy to do business with, you can trust what he'll do for you!

Regan Stokes

Nov 22, 2014

I have had nothing but a wonderful experience at this dealership. Pat Etheridge and Derreck Mott make every visit great. We will not be taking our car anywhere but here for any service necessary!

jonathan young

Nov 19, 2014

My car less than 2 year old with less than 2000 miles has contaminated clutch fluids and they will not fix my car under warranty, nor can I get phone call back about my car. I was told that when they inspect cars they do not check a use car to make sure that the correct fluids is in the car they only check to make sure that the fluids are full. Then I was told that the fluids got contaminated from dirt off the highway. My car hasn't had a oil change yet and your telling me that the clutch fluids and needed changing. Then i was told that with a 179 point inspection the sheet only says fluids and because it doesn't say clutch fluids and only say transmission fluids they are not responsible for check that. My question is if your not checking those fluids when someone purchase a certified used car with an 179 point inspection, then how in the xxxx are you inspecting your customers to check those fluids. As i read online I am noticing that, GM car is know to have that issue with the clutch in corvette and they have not acknowledge the problem. My car is still under warranty and i know the minute it went there they was going to find a reason to say i had to pay for my car to get fix. I really though that by getting a car from chevy i was getting a vehicle that was going to last a life time from solid people who stand behind their words. I would never purchase a car from any Rick Hendrick dealer ever in my life if I do not get someone to act like they care about me in my situation and understand my concerns.

Joshua Reyna

Nov 8, 2014

We purchased a 2014 Chevy Camaro Convertible SS from Chad Petrey at Rick Hendrick Chevrolet in Charleston South Carolina. Our buying experience was awesome to say the least. They have earned our repeat business! They provide friendly service and Great deals!

Wilson518

Nov 5, 2014

We recently purchased a 2007 Chevrolet Suburban & received excelent service throughout our experience. Our initial conversation started with Jimmy Weeks which led to us being helped by Lance Overstreet. Jamaar was the best finance manager we have ever dealt with. Thanks to all who made our buying experience the best it could be. Even the receptionist offered good conversation & some much needed Advil.

Vernon Daniels

Oct 29, 2014

All I can say is Wayne Goss should be the service manager! He helped me today and constantly checked on things to keep all his customers up to date on repair progress. He made sure he introduced me to the mechanic that was working on my car. What a great individual to have. He will insure I am a repeat customer. When it comes time for the next Corvette, he will be the reason I come to Hendrick Chevy of Charleston!! Thank you Wayne for taking good care of my car!! Vern

Trey

Oct 21, 2014

Purchased a new Silverado from Ernie Ouzts and the service was excellent! I was completely satisfied with my purchase and customer service. Ernie knew everything there was to know about a new vehicle and he made the whole experience painless! Thanks Ernie!

BradyS

Oct 16, 2014

We worked with Daniel. The process went pretty smoothly and we left feeling like we got a good deal on our new Chevy Cruze. Absolutely love the car and it was a perfect fit for our family. Daniel was knowledgeable and addressed all our questions.

CLR

Oct 12, 2014

Chad Petrey helped me before, during, and after the sale. He answered all questions that I had about the Truck. I will give my friends his number when they want a vehicle. Top notch Dealership!

2007 Saturn Aura

Oct 10, 2014

Pat was very friendly and also "Adam" I believe who actually spoke to me on the phone and was able to get me in when they were already full for the day. Thanks guys I really appreciated the extra mile that you all went just for me. Pat even walked out back to pull my car around and turned the air on for me. They really know how to treat a lady!!! 2007 Saturn Aura

Donald and Angela King

Oct 7, 2014

I was extremely satisfied with the service that our salesman Andre Williams provided for my wife and I. The buying experience that we have had was above and beyond what we had expected and we hope to have many more with you at Hendrick cheverlete in Charleston . we have already recommended for several friends that when they decide to buy a new car that they need see you. Andre was extremely understaning of our situation and buying needs. He knew what we wanted and made it his priority to make it happen. I could not have asked for better service. I have worked in the retail business for over 10 years and I know all to well the value of the customers satisfaction and in this case it was100% .

Jan

Oct 7, 2014

I was anticipating the worst when I arrived at the dealership. Bruce Ballou could not have been more helpful, reassuring, and supportive. That attentiveness has continued, as there have been a few kinks to work out. Bruce has gone above and beyond to be helpful, and he defies all of the stereotypes associated with "car salesman."

Susan T.

Sep 29, 2014

I would like to thank Ernie Outzs for helping me with the purchase of my new car. I've purchased several cars from RIck Hendrick Chevrolet but this transaction was the best so far - all due to Ernie. Purchasing a car can be stressful but Ernie's sales approach makes you feel comfortable. I never felt like I was being pressured to make a purchase like some salesman can make you feel. Rick Hendrick is lucky to have him. Great job Ernie !!!

Marc, nothing but Chevys

Sep 23, 2014

Bought a new 2014 Impala from Chad Petry. Did a few test drives, picked out the one I wanted. Picked it up the next day all washed and polished. The paper work took about 15 minutes and then Chad and I spent over and hour showing me all the features of the car, especially the Chevy MyLink infotainment system. I knew the car was loaded with neat electronic things, but it actually had way more than I thought. I was really impressed with the Navigation system. Chad very patiently showed me how it worked and how to set up all the personalization features. I was blown away by the technology on this Impala. I couldn't possibly remember all the stuff that Chad Petry showed me, so I have an appointment with Chad tomorrow to get my second lesson on using the Nav system. Hendrick Chevy in Charleston, SC is classiest and best car dealer I have ever dealt with. Bar None! Everyone is most courteous and friendly. So far, the service department has never let me down. After the sale is done, the service department is the most important part of the dealership. The sales department sells the first car, but the service department sells, or loses the sale, of all the rest. So far, I have not been disappointed in either the sales or the service.

Jessica Moore

Sep 20, 2014

I brought in my 2014 sonic lt for the first service check up. Everyone was so nice and everything went great.

Meagan Murray

Sep 16, 2014

Chad Petrey is by far the best! We recently purchased our second Tahoe from him! He goes above and beyond to make sure the deal is exactly what you are looking for! He has a lot of knowledge on the new technology also! Would def recommend him!

hostage#1

Sep 12, 2014

If it were not for Bruce Ballough, our sales representative at Rick Hendrick, we would have never bought a car that Saturday. We, in fact, tried to leave the lot 3 different times. Bruce was so accommodating and showed empathy for our situation as the hours passed while we waited for the guys in 'the tower' to complete our paperwork and finalize the deal with the bank. We were at that lot for EIGHT HOURS!!!!!!! I will NEVER recommend a Rick Hendrick dealership when it comes to buying a car. We have purchased 3 vehicles from Rick Hendrick over the last 3 years and each experience tops the last in the misery category. I am going to make it a lifelong goal to never return to a Rick Hendrick dealership to buy a car. Thank you Bruce - you showed strong character and helped us through a very difficult and uncomfortable situation. You are why we stayed and made a car purchase that day :)

Gary Gardner

Sep 9, 2014

I talked with Bob Adkison over the phone about Rick Hendrick Chevrolet and he went more than out of his way to answer all of my questions and to provide the information needed. I am sure my next car will be bought at Rick Hendrick Chevrolet. Mr Adkison is a great asset to the Hendrick Motor group.

Bruce Ballou

Sep 7, 2014

They went above and beyond to help me get a new car. Very friendly and helpful. I would recommend them to everyone I know. I really like my 2014 chevy cruze. And I will go back when I am ready for another car. Thank you so much for everything I really appreciate it

Kevin W. Grant

Aug 28, 2014

Ernie Ouzts was excellent working with at Rick Hendrick Chevrolet. He understood our needs and helped us get the car that we wanted, athe right price, interest rate, and term.

heather.ivey

Aug 21, 2014

I have purchased mulitple purchases from Les Rogers. I refer to him as my "personal car sales guy" and refer him to all my family and family and friends to him when they are looking to purchase a vehicle.

LoriD

Aug 21, 2014

Love my 2012 Nissan Pathfinder! Vehicle was in excellent condition and Salesmen Andre Williams and Anthony were very attentive to our needs! Thank you Rick Hendricks Chevrolet!

Nancy

Aug 19, 2014

I purchased a 2014 Chevy Cruz and I was very pleased with the customer service that I received from Chad Petrey. I felt that he went above and beyond what was expected to make a very smooth transaction. I would would also return to this location because of the customer service and ease of purchase that was offered by Chad.

Tucker Williamson

Aug 19, 2014

This was my first experience buying a car and going in to the process I was very nervous. Right from the start, Rick Hendrick Chevrolet made me feel comfortable by matching me with a client advisor that fit with my personality. Anne Hill was very easy to talk to and from the research that I had done was able to get me into the car I was looking for. She was able to answer all of the questions I had and at the same time ask questions that helped refine what I was looking for until I decided on my car. The group that helped Anne with all of the financial and technical part of buying the car was also fantastic. They worked with me to get to a place where I felt comfortable with the payment plan. Overall, the family atmosphere that I felt at Rick Hendrick Chevrolet made a process that I was dreading into something that was easy and exciting. Thank you all who helped with my purchase for all of the hard work that you did!

Stacy Dallas

Aug 17, 2014

Andrea Williams was polite, understanding, and very professional, he made my car buying experience very simple, and comfortable. I would recommend him to anyone who is in the market for an automobile.

Courtney

Aug 16, 2014

Wonderful service! Great people, clean/comfortable environment, great experience all around!! Will recommend to others and return for future business!!

raven heyward

Aug 15, 2014

Andre Williams was very nice and he help out alot he does an outstanding job of what he do thanks alot

Romie Euthon

Aug 13, 2014

Earnie Outze did a spectacular job of keeping me where I wanted to be when upgrading my silverado. He truly understands the frustrations involved in purchase process and kept me abreast every step of the way. Good job Earnie!

Kevin Tuten

Aug 12, 2014

Andre Williams and Harrison cutler were fantastic salesman. They went above and beyond to make my buying experience pleasant. I will tell all of my friends to deal with them from now on

Bryan

Aug 7, 2014

I traveled 50 miles to Hendricks for the same Truck that had more options for just about the same prce, My sales person contacted from my email, without seeing my trade in person, just pictures from my cell Hendricks and Ernie Ouzts gave me by far the besy deal.... Thanks.......

Alesia Chamblin

Jul 23, 2014

I can from 50 miles away to buy a car at Rick Hendricks. We had bought from them in 06 and had a good experience. I am still driving that car. We have 3 kids in college and have been helping them and so money is not in great supply. We needed a car with room but still good on fuel. Not sure what kind of car I wanted I was given suggestions by Ann Hill my sales specialist and found the perfect one for my needs financially and for the amount of space we needed. Very helpful she went over and above to get me where I needed to be and to help in every aspect of the purchase of my new car. She spent over half the day with me and I felt very blessed to have her for my sales specialist.She stayed late to assist me in learning how to use all the new accessories that came in my new car as well as Onstar and the phone services. I will be going back to Rick Hendricks for my next purchase and will be looking for Ann to help me find it. Thanks Rick Hendricks and Ann Hill for making this stressful time so much easier. Alesia Chamblin

Ms.Wade

Jul 21, 2014

My experience at Rick Hendrick has been wonderful. If I ever had/have any questions or concerns about my vehicle i Know I can contact Mr. Andre Williams he's always there to help in every way he can. He's such and nice and eager sales person. Thanks Mr.Andre for everything!

sorrell D

Jul 19, 2014

MY EXPERIENCE IS ALWAYS COMFORTABLE AND STRESS RELIEVING WHEN I'M THERE. TJ SIGMON IS ALWAYS MY SERVICE REP AND HE IS AWESOME, ABSOLUTELY LOVE HIM.

Benjamin Tajriq

Jul 18, 2014

I am the extremely proud owner of a 2009 Dodge Challenger. Its black EVERYTHING and I love it. It's my blessing from the Creator. On the day I bought it, it was raining. I had already been to at least 7 or 9 reputable car lots in search of a BMW in the description of what I drove off from Rick Hendrick Chevrolet here in Charleston, SC. Upon entering, I was met by a friendly staff with smiles. I was gifted to have met Mr. Andre Williams, a sales representative for this car lot.. He went above and beyond what I'm sure his training called for to assist me in making a wise, and satisfying purchase. My car is a black coupe.. The interior is black. The tint is dark. It came with a sunroof which was a deal breaker for any car I had looked at no matter how sweet of a deal I could have gotten. Andre found my car with a note inside saying it was sold. He went back and researched it and saw it was available for sale. We test drove it and discussed a few of the specs of the car. He was simply amazing. He complemented me on being a client who knew exactly what I wanted. I complement him on his honesty, willingness to help, and I also commend his training team. Andre is a valuable asset to Rick Hendrick Chevrolet as he was to me. I think this young man has a very promising future based on his performance, presentation, and mannerism towards me. Even the finance manager and team were very kind and helpful. Also, there was another sales associate names Raquel who had such a beautiful smile. It was a pleasure to have met her as well. -Benjamin Tajriq

Jlgooding

Jul 17, 2014

I visited Rick Hendrick Chevrolet in Charleston and had a great experience. The guys there did everything they could to get the vehicle I wanted. They really went the extra mile for me. Andre Williams worked with me through the process and was a great ally in the process. I appreciate it guys and keep it up! I recommend this location highly...

Kayla Anne

Jul 17, 2014

I found a car online that I wanted to check out, I was able to est drive and buy without an appointment. I received great, knowledgeable experience from Ann-Marie. I would definitely recommend everyone to visit. IT was a painless as it could possibly be.

Maggi

Jul 16, 2014

My total experience at Rick Hendrick Chevrolet was a 1-++++++++++. When I located a honey of a 2004 Thunderbird in NC I contacted Rick Hendrick Chevrolet of Charleston to have the car transferred there. I was assigned to Chad Petrey who did an excellant job of following thru with details. When the transfer driver reported from NC Chad even called me to relay the message that the car was a beauty. Chad picked me up at my home to take delivery of the car and followed thru with a phone call a few days later. I would certainly deal with Rick Hendrick Chevrolet of Charleston in the future as they look out for their customers.

Kayla Anne

Jul 16, 2014

I was in a time constraint to buy a new car as mine was totaled, but Ann-Marie at Rick Hendrick mad sure I was well taken car of. I found the car online and thought it would take a few days to get the car but nope after a test drive few signatures, she had me riding away in my new car. She made sure it was as painless as could be. Will definitely come back for my next car.

Tye G

Jul 16, 2014

The buying experience was very pleasing. I felt comfortable and not pressured into buying a vehicle. Andre Williams the salesman went above and beyond to find the perfect vehicle for me and my family. The 2014 Impala is the Perfect car for us.

JorgeAlvarez94

Jul 14, 2014

Bob Adkison and C.J. Got me an awesome deal on my 2014 Chevy Camaro. I Love it. I appreciate everything they did for me.

Coburg

Jul 14, 2014

We visit rick hendrick Chevrolet to purchase a car. The service by a very special sales person Andre Williams. He was such a eager sales person he put his all and all in the deal. I really would encourage anyone who goes there to ask for Andre Williams. We didn't receive vehicle just decided to wait a little longer but will be back soon!!!

Ftrimmins

Jul 12, 2014

Wayne was very helpful and a pleasure to work with. He understood I was stressed that I had to bring my car in twice for service in the first two weeks of purchasing my car.

G Sexton

Jul 8, 2014

I live in Virginia and found my new 2014 Camaro SS Convertible on the internet and contacted Rick Hendricks Chevrolet in Charleston, SC. When I contacted the dealership by phone I talked to Anne-Marie Hill. I found Anne-Marie to very knowledgeable and extremely helpful in making this transaction easier than any vehicle buying experience I have ever had. The dealership was very accommodating when I arrived in Charleston to pick up my vehicle. Anne-Marie was very patient and helpful in helping me understand the various features on my new vehicle. Although Rick Hendricks Chevrolet is 390 miles from where I live I would definitely consider them for future purchases.

Author

Jul 6, 2014

I visited the dealership looking for a specific color and price. I worked with Anne Marie Hill, she was great! They didn't have the color I wanted on the lot, so they found one from another dealer, and had it shipped to the store.

D. Edmonds

Jul 5, 2014

Thanks for the assist today, Andre Williams!!! Lovin' my truck! Crazzzzy easy process...even when I changed my mind on the details of what I wanted...lol Thx again, Andre Williams!!! BTW good to see you, Wayne Goss. I have one more for you to take care of in the Service Dept.

M.Houser

Jul 5, 2014

I recently bought a 2015 Chevrolet Tahoe from Rick Hendrick Chevy. This was by far the best experience I have ever had in buying a new vehicle. Chad Petrey was so nice & wonderful. He took the time to explain all of the features that the vehicle had. He made sure that I understood everything. His customer service didn't stop after the sale. He even called to see how things were going to see if I had any questions. He has also emailed me . He has been wonderful! He took away the anxiety that goes along with buying a new car. I would recommend this dealership again!

Elizabeth W

Jul 1, 2014

I traded my 2012 Ford flex for a 2014 silverado on Friday. The entire process very quick, friendly, and very professional. I had my 8 year old son with and Bob even went as far helping entertain him while we there! I would recommend this dealership and Bob to everyone! ! They are truly AMAZING! !

Chris Rule

Jul 1, 2014

Andre Williams was the salesmen that helped me and my wife and son. He went above and beyond what his job title is. My wife was unsure what kind of car she wanted and she could not make up her mind but with the customer service in mind and a lot of questions and several cars later he helped my wife to find the right can. Also my 5 year old son has a new best friend we were at the car lot way past dinner. Andre went out of his way to get my son something to eat. Andre is a 5 star guy with a 6 star attitude. Everyone is super nice at Hendricks Chevy on Savannah Hwy.

Sharon B

Jun 30, 2014

I made an email inquiry about possibly trading in my 2010 Extended Cab Silverado for a 2014 Extended or Crew Cab. I gave details about my trade in, what my payments were, what I was looking for, & how much I could put down. The 1st response was for a 2014 Double Cab with a V6. I responded that this wouldn't do & that I would continue to drive my current truck because this truck gave me the same cab size only 4 years newer but took me from a V8 to a V6 & had no tow package. The salesman, Harrison Cutler, found the vehicle I purchased, 2014 Crew Cab, V8, with tow package at a cheaper price than the previous double cab. Between him, the appraisers, & finance, they were able to run numbers twice with the 2nd set giving me an additional $3,000 off the total cost & payments just a little more than my former one's. I drove off the lot & when I drove in the yard, my husband said I made a great decision.

Callouscals

Jun 28, 2014

Went to Rick Hendrick Chevrolet on a hope and a prayer trying to get rid of a 2001 car. We were welcomed in and didn't wait very long to be helped. Our sales team, Allen Brown, Brian Talley, CJ Stabler, and Jamar Frazier were extraordinary! They were so friendly, professional, and knowledgeable that we ended up trading both of our cars in for new 2014 vehicles! We couldn't have asked for things to work out this perfectly, and can't wait to do business here again. We'll definitely be spreading the word! Keep up the great work!

naderiasc

Jun 26, 2014

Went to the dealership hoping to trade in an old car. Never expected to walk out with two brand new 2014 vehicles. Allen, Brian, Jamar, and CJ did an awesome job getting us into new reliable vehicles. They were friendly, professional, and knowledgeable. They truly made a believer out of me and my husband! I will definitely recommend this dealership to any and everyone!

tonesha frazier

Jun 25, 2014

Bobo, Chad and Jamar Frazier are hands down an amazing team. I was at another RH location in North Charleston and left because they had the WORSE customer service I'd seen in a while. From the moment we walked in up to today and responding to questions via text, these guy are truly wonderful. Its unfortunate that the other locations don't embody the brand like these guys. They truly have bent over backwards for me and never acted as if I should expect anything less. Great job, guys. You're amazing and certainly have our business as long as Chad and Jamar are there.

SharonBailey

Jun 23, 2014

I traded in my 2010 Silverado 1500 Extended Cab truck for a 2014 Silverado 1500 Crew Cab truck. I contacted the dealership through email, giving details about what I was looking for, the price & payment range I wanted, & the trade in information I had. The 1st vehicle found wouldn't do & I explained why & replied that I would just wait a couple more months before doing a trade. Harrison Cutler, the sales man that I was emailing found the truck I purchased which turned out to be an even better deal than the 1st find, with more room & bigger engine. The appraisers & finance worked to get me a set of numbers to choose from & seeing my reaction, worked again to help me & were able to find a lender that actually saved me $3,000 on the total price. As a woman buying by herself, I felt no pressure or intimidation.

kebrown32211

Jun 18, 2014

LES ROGERS WAS MY SALES PERSON. HE WAS VERY POLITE AND KNOWLEDGEABLE. I WILL BE SENDING FRIENDS AND FAMILY TO SEE HIM. I'm looking forward to working with him again.

Rod12

Jun 18, 2014

Les Rogers was my sales rep and did an outstanding job demonstrating my new Covette Stingray. I will be pleased to recommend him you all my friends and family members.

charleyrider

Jun 18, 2014

Les was very good at helping me figure out what I needed in an SUV. Low pressure and very knowledgeble. Great price and I've already recommended him to friends.

fgregory69

Jun 18, 2014

have been a customers of Les Rogers for 26 years and Rick Hendricks since they have been in Charleston SC 29407 buy more than 35 cars great saleman.

Kathy H

Jun 18, 2014

Bob was awesome. He was understanding and very helpful. Delivered my corvette to my front door.

thedoc

Jun 17, 2014

I have bought several vehicle's from Les over the years and I wouldn't dream of buying anywhere else. He has been very attentive to all my needs and has never let me down. I will return again next year

onJI

Jun 17, 2014

Les Rodgers was very professional and knowledgeable. He is a valuable asset to this dealership. I have purchased several trucks from Les over the years.He always makes the shopping experience fast, easy and a pleasure.

MarvinSouth

Jun 17, 2014

Best car salesman , committed to honest , transparent dealing, have and will travel to get Les to sell me and mine every automotive need ! And continue to recommend him to everyone !

LADYBELL4939

Jun 17, 2014

LES ROGERS WAS GREAT GETTING US OUR TRUCK. WE TALK TO HIM AND TOLD HIM WHAT WE WANTED AND HE DELIEVER ON IT. I WOULD RECOMMOND OUR FRIENDS TO GO TO LES ROGERS TO GET A VECHILE. CAUSE HE YOU CAN TRUST AND HE WONT PRESSURE YOU AND GET YOU WHAT YOU WANT. LES ROGERS DID A SUPER JOB

991gtr

Jun 17, 2014

I have bought several cars from les rogers. There's nobody I would rather work with and I would buy my next one from again!

Two7

Jun 16, 2014

I've been dealing with Les Rogers for 25 years. A honest guy that goes that extra mile to make you happy with your purchase. I just call and say "Les, what do you have?" No hassle, I get his honest opinion and the best deal.

Nicole

Jun 14, 2014

I bought a new Chevy sonic ! I love the car, the dealership completely helped me find the right car for my budget ! The dealership helped me get out of my current car , with a high interest rate into a much lower rate ! I would completly recommend this dealership ! Nicole

Shawn Creech

Jun 6, 2014

I have been a service customer for a couple years. TJ and Chris (Service manager) at this location has always taken great care of me. This is why I came in looking for a new car here. I purchased a new 2014 Malibu 2LT and couldn't be happier. Curtis (new car manager), Matt G (sales) and CJ (finance) took good care of me. Joan, Customer Relations manager, really cares and takes great care of you after the purchase. I would tell anyone to go see these fine people! Thank you again, Shawn Creech

Victor Q

May 6, 2014

Brought in my 08 Avelanche. After discussion, decided to replace my tires. I was assured that the tires were priced at a value, and that there is a price guarantee. I had not intended on taking the required time, as I had business to conduct. They provided a vehicle and off I went. Received a call prior to the agreed upon time of pick up that there was a 30-45 min. delay. Patrick was very professional, personal and well mannered. Very Happy.

KeithDeTiberiis

Apr 20, 2014

My wife and I recently decided to buy a new car. We did some research on the internet and found that Rick Hendricks Chevrolet kept showing up and getting excellent reviews. So we decided to give the dealership a try. We spent over a week almost everyday in the dealership looking, driving, and comparing vehicles. As everyone knows, not a fun thing to do! Very exhausting work! However, this time was different. Our sales person was Ann Marie, and she was great! She took the time to show us what we wanted, gave suggestions, and even helped entertain our 3 and 4 year old! She did not pressure us, as you can imagine a sales person would as you leave the dealership with out buying anything during a period of a whole week! We could not have asked for a better experience purchasing a vehicle. In the end we decided on the Equinox and could not be happier! My family and I would like to personaly thank Ann Marie for her dedication to helping make this a fun and memorable experience. We would also like to thank all the staff who helped our family in this process. Looking forward to many years of buying my vehicles from Rick Hendrick Chevrolet

Deanna

Mar 31, 2014

My service experience was extremely stress free due to great customer service of Wayne Goss. He was attentive, kept me informed, and very polite and professional at all times. Thanks Wayne!!

Deb

Mar 31, 2014

Wayne Goss was amazing helping us deal with our Saturn. There was a problem with a special tool Wayne got the tool from another dealership and got us back on the road. He went above and beyond getting us going. Thanks Wayne you are truely awesome.

Paul Green

Mar 25, 2014

I went to the dealership after making an appointment to see Anne Hill. She started the kindness rolling by actually listening to what i want over the phone. I got there just hear some numbers NOT TO BUY A CAR. But everyone was so nice and kind. They offered me a deal i could not refuse. They got me the payment i ask for. And i was happy to leave my old car there and drive off with a NEW 2014 Camaro. Thank you ANNE HILL, Matt Gilbert and the entire Hendrick's team

SMW

Mar 7, 2014

We brought in a 2003 Saturn Vue for an oil change and a little work. I had never been to Rick Hendrick Chevrolet before, but the shop that usually does our stuff referred us there as they couldn't do the work. My first thought was "great, a dealserhsip!" We could not be more pleased with the service we received. The repairs were a little delayed due to them getting in the wrong part and we were given a discount for it being late, there were a couple of extra things that were done that weren't charged for (this was done because the service manager know the car belonged to my son and he wanted to make sure he was safe as he went on his first trip alone!). I will sing your praises and Chris Giardini's!! You've restored my faith in going to a dealership and I thank you.

Yummy8433

Feb 19, 2014

Allen brown really made my car shopping experience a desirable one un. He was very knowledegable and friendly. He made sure that I got a reliable car in my budget. I would recommend him .

Sonia G.

Nov 4, 2013

I contacted TJ because my truck began to have a bad idle. He advised me to bring it in so that they could diagnose the problem. TJ called back and said a sensor needed to be replaced. I picked the truck up on Friday and it still had a little idle problem. TJ test drove the truck and acknowledged that there was still a problem. He asked me to wait so that he could take it back to the shop. When he returned he said that they thought it was the spark plugs that needed to be changed and that I could leave it until Monday to ensure definately that it was the problem. I decided to take the vehicle home and have someone change the spark plugs, which in fact turned out to be the problem. Now my vehicle is running smoothly. I appreciate TJ being so helpful and patient with me to ensure that my vehicle was fixed and working correctly. He is truly an asset to the service department.

tmkrsk01

Oct 10, 2013

After having to wait over 2 hour for an oil change and tire rotation, I finally got out of the place, but the service tech Wayne called me later that afternoon apologizing for what had happened, you don't get that at many places, but I appreciated what he did. I will definitely be back.

minganc

Jun 10, 2013

I was in the market for a used car on a fixed budget. I was approached by a customer service salesman named Wayne. Wayne greeted me politely enough however very curt also. There was never any friendliness or overt caring for my situation from Wayne. We visited more than one of the lots and were told that my price point was too low and that I probably should raise my price to fit their selection. Finally we found a vehicle that fit my needs and my wallet. I test drove the car and I liked it well enough. We went back to the dealership, drew up some papers and I said I would get back to them. I decided to go with another vehicle. After I finished with the purchasing of my other vehicle it was past closing for Hendrick. Hendrick is closed on Sundays - so yet another time I did not want to call. Then on Monday morning I received a call from the salesman that was both rude and discourteous saying that I should have called no matter the time and then was promptly hung up on. The call was short, rude, snide, and scathing. I did not appreciate the tone or the implications of the call. VERY poor customer service in person and on the phone. I definitely won't be recommending this dealership to anyone. Stay away.

gjgreene

Jun 3, 2013

On our way to Florida on I-95 SC ,our Chevy silverado experienced a problem and stop running. That was bad enough but we also had another problem. We were pulling our 35 ft camper on our way to Disney .being broke down on a Saturday with no garage open is the worst. We call nationwide, explained our dilemma.they took about 30 minutes found a towing company that could transport the Chevy 3500 and the 35 ft camper at the same time. They also found Rick Hendricks Chevy in Charleston, SC 60 miles away opened and would service our vehicle and fix the problem. We were told to contact Wayne when we arrived. The towing service was great they transported 5 of us and two small dogs. Brad was so polite and professional. When we arrive at Rick Hendricks Chevy ,Wayne said, they put all travelers at the front of the line in the service department it is part of their policy to help travelers stranded. How many dealers do you find with the service department open on a Saturday afternoon. Mark, Wayne, Leon and the general manager went out of their way to make our whole family comfortable as they found and fixed the problem. They also made room on their lot for our camper. A couple of hour we were on the road. This is the greatest service we have ever received from a dealer.we received a text message and phone call hours later checking to see if we arrived safely and without incident. Needless to say at 2:00 am we arrived at Disney we sent message back telling them how grateful we are for their concerns. Thanks to all that made it possible, respectfully ( Jerry Greene) Candor, NC.

jodivernor

Mar 28, 2013

Best experience we have had with any purchase. The staff was awesome and concerned with making sure we were very happy customers. They go above ad beyond their jobs also. I will and do recommend them to everyone.

drustyb1

Dec 8, 2012

I have had issues with the tires that Chevrolet installs on the their Chevrolet Corvette Grand Sports.These tires are installed at the assembly plant.They are the Goodyear Supercar Runflats.I have had 3 tires replaced and the car has only 12k miles on it.Had it not been for the excellent service team at Rick Hendricks-I would have had to pay between $1600 and $1800 to have them replaced.The Hendricks team contacted Goodyear Tires and "went to bat" for me and the tires were replaced.The Hendricks Team also addressed several other issues and the car was like new when my wife picked it up.When my wife picked it up it was washed and waxed,as well as completely filled with fuel(premium fuel,that is) !!! I work as a pharmacist and do not have the time to worry about my vehicle due to a very demanding schedule (and crazy hours). I first used Hendricks on my new 2009 Corvette-same great service.Now I live in Murrells Inlet,SC and drive my 2011 Corvette Grand Sport all the way to Charleston (and back) only because I know I can trust Mr. Costner and Ms. O'Brien to handle all problems from A to Z. I want to also mention that I am a very hard to please customer....not something I'm proud of.In light of this,I have always been treated with kindness and respect-regardless of how "grumpy or tired" I have been.I would like to thank Mr. Costner and Ms. O'Brien for their patience shown to me at those times. I highly recommend this dealership to everyone-regardless of what make automobile they drive. Thanks alot!!!!

tylin1230

Oct 3, 2012

Allen Brown was very knowledgeable and helpful when it came to finding the right car for my husband and I. He had excellent customer service and we had his undivided attention while he was assisting us. I am greatful that he was able to find the perfect car for us and till this day we love it! Allen is very professional at what he does and we will absolutley come back to see him the next time we are interested in purchasing a car!

Jayhawker018

Jul 7, 2012

I'm a Navy guy and I wanted to buy a car at another location and made clear that I had to still line up financing. They told me that I could line up financing on my own and that any paperwork I signed would not be binding until I take delivery. I left too late to go to the bank to line up that financing, so I went the next day to the bank. The bank said I need a co-signer and my wife was not satisfactory; therefore, a co-signer was not available. I contacted another bankno luck. I let the dealer know that I could not get the car.Now, they're telling me that I have a binding deal on the car. I can't tell if they're lying now or before, but either way they lied. They're threatening to call my Commanding Officer if I don't figure out financing. This sort of high-pressure sales is unacceptable. Stay away.

bklynboy511

Jun 25, 2012

My problem started after my 7 hr trip to Rick Hendrick to buy a 2001 chevy silverado 3500 duramax.When i arrived they had the truck right out front.Jamar came out and greeted me. We started the truck to take it for a ride,right away i noticed smoke coming from the tailpipe.Jamar assured me that i would clear up by the time we got home,because they put a additive to the fuel.Well after another 7 hrs on the road and it still was smoking.Oh i forgot the winshield was broken but they paid me for that.I called the next day and of course could not get a hold of anyone,never saw a dealership that dont answer the phone 80% of the time.Finally after 3 days i spoke with Jamar and told him something was wrong and he had no answer for me but ill get back to you.I called everyday 5 times a day to no avail.When i took it to the chevy dealer by me,the told my extended warranty comp,That i needed 8 injectors 2 thermostats,valve cover gaskets,and ABS Module it was burned out. I was flat out lied too and feel they should fix my problems since obviously it was never given the 34 point inspection the claim to do.Where is the justice for the consumer? these dealers sell you unsafe vehicles and get away with it.So now i pay for a truck that i cant afford to have fixed 5,768.00.and paying a loan off for a truck i cant drive.My warranty company would not fix it cause they feel it was pre exiting which i dont blame them at all.Rick hendrick should go to jail for Robbing the consumer. Oh but who would take care of NASCAR. Rick Hendrick SHAME ON YOU!!!!! Dudley Ewald. on June20th 2012 Floyd Sirico Internet sales Mgr called me and told me they wanted to make it right but i would have to drive it to them. I said no problem.He asked me to Fax my repair estimate that Bill holt chevy in canton GA. I faxed it right away and waited until June 29th 2012 i called Floyd Sirico and he told me this guy Bill was working on it but i did not look like they were going to make it right. Why would you call me and say you are going to fix my truck and then dont even call me to tell me you changed your mind, i had to call them,If i dont here from them by July 9th 2012 i will take my case further.

prudencekeeney

Apr 26, 2012

On Tuesday afternoon, April 17, 2012, my husband took his 2006 Silverado to The service department at Rick Hendrick Chevrolet in Charleston. He told them he needed to have his transmission serviced and told the service department that the hot transmission light had come on once and a couple of times the transmission had jumped.Finally, on Thursday 4:30pm April 19, 2012 we heard back from them with an estimate of $4,900. This was to put in a brand new transmission, battery, Fix a stearing shaft that was making a noise. My husband was in shock but told them to do the work. He told me about it and I told him to call them back and stop the work on the truck that we wanted to get a second opinion. He called them back at 5:00pm and got the service department's answering machine and left a message to not do any work on the truck and to call him. We never heard back from them.The next morning at 7:30am I called the service department and told them to stop any work they were doing on the truck that we were going to take it somewhere else. They told me at that time that the old transmission had already been taken out of the truck. I was also told the new transmission had been ordered and delivered. I told them to put the old transmission in the back of the truck and we would have it towed to another shop. I was told that we would have to pay for labor, 3 hours at $135.00 an hour and a warehouseing fee for having the new transmission ordered and delivered to their shop. The total was $600. They said they had spent 3 hours putting the scope on the transmission to find out what was wrong with it. I could not believe that they had ordered and received the new transmission since 4:30pm the previous day. Remember this was 7:30am the next morning, and we had called the previous day at 5:00pm and left a message to tell them not do the work on the truck. I asked to speak to the service manager and was put on hold for 30 min. and then was disconnected. I tried calling back several times and kept getting an answering machine that asked me to say the persons name I wanted to talk to and then I would get disconnected. I was frustrated.I finally spoke the the service manager who was condescending. I was also told that the old transmission had not been taken out of the truck. He said the would let me have the truck back for $450. He said that he was splitting the cost with me. I gave him my Credit Card number. They told us the truck would be ready to be towed after 12:00pm. The tow truck arrived at 12:30 he waited for one hour and the truck was still not released to him. They told him it would be ready at 4:30pm. He left and went back at 4:30pm. The tow truck driver called me to verify the truck he was to pick up. We finally got our truck towed to a different transmission shop.The end result that it cost us $3,200 for the work on the truck. The new shop put in a new battery for free and the noise that Rick Hendrix heard in the stearing shaft turned out to be two missing mounting bolts that connected the transmisson to the frame of the truck. Rick Hendrick was going to charge us $950 to correct the stearing shaft noise. We bought this truck from Rick Hendrix Chevrolet in Charleston and we also bought at 2011 Truck from them about 3 month ago. I will never do anymore business with this company.

bamboozled

Mar 4, 2012

Please save yourself time, hassle and frankly lies, GO SOMEWHERE ELSE. Anywhere else really, but these guys are the epitome of slimy, lying, dishonest, sleaze ball car sales men. No, actually, THEY GIVE CAR SALES MEN A BAD NAME. It all started when I called to see if they had a specific, VERY specific, to the t, vehicle in stock, LITERALLY on the sales floor. They said they indeed had it, three actually. How lucky for us! We drove over, only to go on a wild goose chase, looking all over the lot, one-by-one, only realize that they had sold ALL THREE! Imagine that. They they promised they could get it, through the whole thing I kept reiterating EXACTLY what I wanted. They said, o problem. Our sister store has the exact vehicle. They said we had to buy the car and then they would get it for us. We were leery, we wanted to see the car first. They said it was totally normal and that the car was exactly what my VERY tall order called for. They also stated they could not get the vehicle unless we bought it and really they were doing the leg work for us by going and getting it. So, we went against our better instincts and bought the vehicle. Three days later we went to pick up our vehicle. When we first walked in we were told me needed to do ALL the paperwork all over again as someone had ransposedtwo numbers. Being excited to get our new vehicle finally, we obliged. As we were sitting doing the mounds of paperwork that accompany buying a car, I looked at my old paperwork which I had brought, just in case, and realized IT WAS A COMPLETELY DIFFERENT VIN NUMBER!!! They were trying to give us a completely different vehicle!!!! When I asked about it, the salesman said, es, but this is very similar to what you wanted. That when I had had enough, I demanded to speak to the manager. The manager then came out and said the same thing about them being similar. I have no idea why, but I looked at this new imilarvehicle. I guess, I hoped it was similar, like maybe better with some upgrades. I was wrong, it was similar in that it was the same color that I asked for. This was a bare bones vehicle, I had been duped. Do not waste your time here. They are liars and crooks.

Brooke1972

Jan 5, 2012

I can't say enough good things about this dealership. I went in for advice, the next day I left with a new car. There was no pressure, no haggling, no pushing.....just a great price, at a great finance rate! I will definitely recommend and go back! Additionally, they gave out monopoly money for a toy auction to help out the needy for christmas. I was unable to attend but had found a woman who had no money to buy toys for her kids and had no vehicle to get there to bid on toys. I called them, and they used my monopoly money to buy toys for her children for christmas based on their ages and sex of the children! They were absolutely wonderful and I appreciated them taking the time out of their day to help this woman!

plopez

Nov 17, 2011

This dealership is top shelf. I had a 1957 Chevy Bel Air in town for my wedding. While running around Charleston I torn off a fuel hose, fried an electronic relay (battery issues) and broke the interior door handles. Trouble two days before the wedding and I was renting a home on Isle of Palm with no tools. One call to Wayne and EVERYTHING was handled. The repair technician, whom I wish I could remember his name, had years of experience and took care of my car as if it were his own. He explained to me his work and the reasoning behind it. He actually paid out of pocket for some needed vintage parts with out being asked.I would highly recommend this location and their professional and attentive team. Thank you. Go Chevy!

srsprunger

Oct 2, 2011

I can not say enough good things about the service that we received from Wayne Goss in the service department. We are staying in Charleston for a month or so because are newborn is at MUSC and we needed some work done on my wife's car. Wayne did everything he could to get the job done and get us a loaner car so we could still get back and forth to the hospital until your car was done. He also made it very easy to pick our car up after hours. It was by far the best experience I have ever had with a dealer especially during a very stressful time for my wife and me. The only regret I have is that we don't live there so that we could get our service done there all the time. Thanks again Wayne!

lerober

Aug 30, 2011

Kevin Shaw is a wonderful person! He helped us purchase the perfect truck for our son as a graduation gift. We returned two purchase a new suburban and silverado on the same day. He went out of his way to make sure that we had everything we needed. Wayne Goss is our service representative and he is wonderful. He helped fix a tire issue on our suburban before we traded it in. He then helped us get the tires on our new cars road ready (nitrogen). Joann helped us learn about all of the new features on both cars. She went through all of the new technology features and explained everything!

cheryleab

Aug 25, 2011

After 2 yrs of lack of assistance with safety recalls and needed repairs from my prev. Saturn dealership, Sat of N Chasn, Taylor Hill took my msg on a Sat. evening and personally deliveed my msg to Richie Roberson. Returning my call at 8AM Mon, he had me bring my 07 Saturn Outlook in for servce. Rick Hendrick Chev stepped up to the plate and handled all of my concerns. As a single woman with Multiple Sclerosis and many other medical issues,I was finally relieved and felt much safer in my Outlook. Everyone at Hendrick Chev was so helplful, courteous and genuinely concerned with my safety and wellbeing. They kept my Outlook for two days and thoroughly checked "EVERYTHING". A tire originally thought to be patchable had to be replaced. Why that was necessary was thoroughly explained and at no time was anyone condescending with their explanations, etc. I have found a "new home" to bring my Outlook for all it's service needs. Its in the shop again, for items Saturn should have taken care of before their discontinuation of production. And as Richie was delivering my vehicle to me, when we thought all repairs were complete, a new leak was discovered. Additionally, my power steering "went out" and Richie explained he would not return this unsafe vehicle to me until the cause and repair of this dangerous problem was discovered. I cannot rave enough about my Outstanding treatment by everyone at Rich Hendrick Chev. Also, the Enterprise rental agents have been very helpful and courteous when supplying alternate transportation for me while repairs are made. I'm so glad I made that initial call back in June and Taylor answered the call.

layasam

Jul 28, 2011

Always went to Marathon Chevy dealership, where I bought my truck new for the past four years. They lied to me about a recall that was still available for my truck. Then I found out my neighbor told me he had the same promblem with his truck and Rick Hendrick Chevy (you guys) fixed the promblem for him for free, because they honored the recall for his truck that stll existeded. I will always go to you guys fom now on to do my maintenance. I called and told Marathon Chevy how upset I was about them and I will never do business with them again. Terry was great! She was very happy, knowledgable, fiendly, and very attentative! I will tell anybody I know to go to Rick Hendrick for the best sevice, cuase of Terry and your great team and company. Thank you so much, Mike Allen...

Keith Louiselle

Jul 23, 2011

I was involved in a Service Emergency; while traveling from Fl to New England my AC went out in 100+ degree weather. I was referred to you and called from the veh and was told to drive it in. I did and was provided a car to drive and suggested a place to stay overnight incl a restaurant. Cellphone no. was provided for easy contact and the tech was sold as one o fthe best for work on a cadilac. I wasn't disappointed while the work took longer than I expected to get back on my travels but I don't have that kind of experience so what I thought was too long was probably excellent service and the end result was excellent.Keith Louiselle

john66

Jul 1, 2011

my wife was very satisfied with the way mr goss delt with her. he explane the problem with the car in very simple terms she could understand. the work was completed on time and she was charge a fair price. the overall experience was very good. we will tell our friends. thank you. john kolb

ANN1969

Jun 11, 2011

LOVED MY EXPERIENCE AT YOUR DEALERSHIP.WAS TREATED THE WAY THAT I WAS SUPPOSE TO BE TREATED.ACTUALLY I FELT LIKE FAMILY AND LOVED THE WORK THAT WAS DONE ON MY CAR.COULD NOT FIND ANOTHER COMPANY TO BE HONEST WITH ME .PHIL AND MELVINA LET ME KNOW THAT TRUE HONEST PEOPLE DO EXIST!

humistonl

Apr 29, 2011

I would highly recommend this dealership because of the treatment I received...Here's my experience...My daughter and I were visiting the area in a car that had been leaking coolant for about a year. Two other service places hadn't caught the real problem (not their fault - nature of the problem). Rick Hendrick Chevy folks were great. They kept me abreast of what they were doing (2 daily calls) and provided a car via Enterprise (located on site - nice touch). The service manager went as far as to offer his phone number for my drive home to Ohio in case we ran into a problem saying he'd come and get us!Though the bill was a "whoper", they even set up talking to a sales person initially to look at the financial side of fixing the car or purchasing a new/used vehicle.Again, I'd highly recommend Rick Hendrick Chevrolet for their "total" approach to service.Yours,Lynn HumistonHudson, Ohio

Jshlesinger

Apr 14, 2011

The sales team made buying a car as fun as it could possibly be. The Sales and service consultants are courteous and professional. This is the 3rd car I bought from a dealership and my experience at this dealership far exceeded any expectations I had.

henry_c

Mar 30, 2011

Allen Brown a very helpful young man. He was ver respectful and polite. Most off he was professional. He help me with any information that I needed. He called personally to ask if everything was good. I appreciate good professional business. And I would refer anyone to Rick Hendrick of Charleston.

genetwilson

Mar 22, 2011

The staff at Rick Hendrick Chevrolet is very courteous and friendly. I am a repeat buyer and I will continue to be from here on out. I will highly recommend them to my friends and family. I was very satisfied with them working with me and paying off my previous truck to get a newer truck that better suited me and my family. I didn't feel like I had received the best price on the newer truck that I had bought like I did on the previous truck that I traded in, but it was not an overkill either. The salesman Allen Brown did a great job in helping me look at newer trucks that were better suited for my family. He understood how important my family is to me and he searched for hours until he found the right vehicle for us. He even drove and hour and a half to deliver my aftermarket rims and tires to me that I had left on my truck that I traded in. I was very pleased with his overall attitude and friendliness. Again, thank you for the overall great experience and customer support. I look forward to doing buisness with yall in the future. Thank you!!

davesueng

Mar 1, 2011

I was traveling from Charleston SC to Buffalo and all my electricals went down at the airport where I dropped off people. I found that a bolt holding the battery clamp was missing on my 2007 Equonix and it was so loose it lost contact. I was not happy with the thought that I would be on the road for 15 hours with a hand tightened clamp. I took a chance to stop in at the dealer. These guys took me in without an appointment, helped check out the issue, found a bolt and applied it in a matter on less than 10 minutes. I was back on my way after a smile, fast service, and had fun with the guys at the same time. Don't expect such service and I have already shared my experience with Hendrick several times.Awesome dealer representatives.Dave English

asliandco

Feb 23, 2011

Great Dealership! Always friendly consultants and Managers and willingness to go the extra mile in sales and service to make sure the customers (Me) are satisfied. Highly recommend to anyone interested in purchasing a NEW or Previously Loved Vehicle. The Service Department is always helpful and welcoming as well. I wouldnt consider going to any other dealership.

sara.justbe

Feb 4, 2011

I have never been to such an organized, clean, kind, comprehensive service department before in my life - dealer or not! I purchased a truck last summer to pull my RV around the country and failed to confirm that the CD player worked before leaving. It wasn't a major deal to me, so I waited until I returned to this area to visit the Rick Hendrick dealership that I purchased it from.Of course with the passing of time their standard processes indicated it had been too long for them to resolve on my behalf, so I went the warranty route...which they said wasn't the "fancy technical" kind (which confused me b/c I thought I'd gotten the bumper to bumper type)...so I indicated my quandry to Phil and he approached management on my behalf and resolved the whole thing. Hello?! That's not normal right? I mean, I honestly felt that I was in the right given my circumstances but I'm so used to "rules" that I figured I'd be lucky to meet them in the middle somewhere. Nope...Phil recognized the situation for what it was and pushed back FOR ME. Wow. I'm still in amazement.Plus, the place really is spotless - which is a far cry from my father's old tire shop and I was so dazed and confused by it I got a little tour which quickly revealed how proud the team is of their shop...I learned about the additional University that Mr. Hendrick put in place for the mechanics that can only be attended AFTER they've received their GM Master Certification - - who does that?! Again, I was really impressed and suppose that might explain the incredible service and work.I understand there are almost 100 Hendrick dealerships in the country and I'd lay money down that they're all like this one. Which is nice since I'm also all over the country ;)The most delighted customer ever,Sara

renaldothegreat

Feb 1, 2011

I have never had a better experience than I had at Rick Hendrick's Chevrolet. Everyone were doing their best to make sure that I was taken care of and was completely satisfied with what they did for me! I actually met and worked with all the people that I listed and could not have been more happy! Everyone did their best to take care of me and work to get the pricing where I had to have it! What a wonderful group of professionals who truly are a family. I can't give a better recommendation! They are the best! If I had to single out any one of these super people, I think it would have to be Joan Edwards, the Customer Relations Manager! Throughout this whole process, Joan was with me on every step! From the first step to the final delivery, Joan coordinated and followed everything. Chad was also right there with her! I will not go anywhere else for any and all vehicles that I might purchase in the future! I have the folks at Rick Hendricks Chevrolet to take care of me! Many Thanks to you all!

jimgardner

Jan 7, 2011

We have been to this dealership multiple times and have very impressed with each visit. Their staff is top notch and the warranty work is great. On this particular visit my first contact was with a service department worker named Tavio. Almost before I was in the door he stepped up and greeted me by name, I was impressed and felt very welcomed. I described the problem to Michael Potter in the service dept. who got the order written up and me on my way very quickly. He and the service technician, Kelly, were extremely friendly, helpful and professional. The problem turned out to be a very elusive fuel delivery issue that was finally found but throughout the service experience Michael and Kelly worked tirelessly to come to a solution. I would have given up many times if it were me but they just plugged along and I was thoroughly pleased. We will definitely use them again for anything that comes up including oil changes. Only $19.95 for a dealership oil change is unbelievable. Thanks for a job well done.

FranRE88

Dec 10, 2010

I have used Rick Hendrick Chevrolet to service my Suburban, and they've always been great. Recently I purchased a used Cadillac as an extra vehicle, and I took it to Rick Hendrick's for an oil change. Once again they did an excellent job. My husband and I have had difficulty figuring out the controls for lighting on the Cadillac, and so I took it over to Hendrick's today to get their opinion. I can't say enough about how kind and attentive they were. Rick Pulcino, the general manager, came over right away, listened to my questions, and brought over one of their mechanics. Then Chris came over as well. I had three people examining the car, listening to my questions, and helping in any way that they could. They did answer all of my questions, did not charge me anything for their assistance, and were truly amazing. I have never received such honest and caring service at any other dealership. I would recommend them highly.Fran S...

murgy2

Dec 10, 2010

My husband and I were involved in a minor car accident in Hanahan on 11/27/10. State Farm insurance company was the driver at fault's insurance company and they asked us if we wanted to have the work done by Rick Hendrick Chevrolet in Charleston. I had my passenger window motor replaced there last December so I knew they'd take care of us. As you can imagine, when you get into an accident it can be a nightmare getting the rental car, getting estimates, getting your vehicle fixed, but Amy was ABOVE AND BEYOND any service adviser I'd ever dealt. She was very helpful, very knowledgeable and very sensitive to all the emotions people experience when they've been involved in an accident. When I went next door to Enterprise to rent a car Zack gave me this song and dance about he didn't have any vehicles on a Monday morning and I'd have to come back in the afternoon after I PHONED STATE FARM TO SET EVERYTHING UP? I was livid and went back to Amy. Amy told me she knew someone at Hertz and they came right away to get me! Both Bart the manager at Hertz (I'm sorry, I didn't write down his name! :( ) treated me like I was royalty. I am a retired Deputy Sheriff with Los Angeles County in CA and all we ever heard was bad things we'd done. People need to hear when they've done a great job and Amy fits the bill. I just know that the staff at Rick Hendrick must be so proud to have such an exceptional employee in Amy. Thank you!

flquilter02

Dec 10, 2010

I was traveling through Charleston on vacation recently when my truck started acting up. I stopped into the service department after 5 on a friday and they got me right into the shop. They couldn't find a problem and it never did act up again but just knowing that they had checked it over and let me know that nothing was wrong really relieved my mind as I drove out of town. Everyone in service was very nice and got me on my way quickly.

forbes443

Aug 21, 2010

I had my eye's on a corvette that is listed on the internet. The color is what I like and this corvette seam to have the right price listed..I talked to there internet relations salesperson Floyd Sirico. I told him all the used corvette that Hendrick has listed are all over price buy 5000.00 or more. The sale person I talk to talk to fast and had bad attitude problem. I send him pictures of my car that he ask for. That day I did not get a call. The next day I called back and was told that he had to talk to the manager and would call back in a few minutes. Well to keep this short I still have not got a call back. I know the car business because I sold new and used cars at a chevy dealer here where I live. This make two of Hendricks dealership that I have gotten the run around with the sale man the other dealer ship is City Chevrolet in Charlotte, North Carolina (NC) Hendricks need to look at his dealer ship and see why his used corvette are not selling because of over price and bad sale man.

ashleyalong05

Mar 1, 2010

We drove almost hour and a half to look for cars in Charleston, supposedly that's where the best car lots are. Our first stop was at Rick Hendrick Chevrolet, which didn't have a wide selection of used cars that I was interested in. We were about to leave their lot, when a burgundy Chevy HHR caught my eye. It was a 2009, and only had 20,000 miles on it. The salesman saw me eying it, and started selling! The price that was listed on the outside of the window was 12,000, and that's the price the salesman was using to sell. He even made remarks like "wow! that's a good price", and told us that sometimes they have a car with a really good price so they can run it in the newspaper to bring in customers. He asked if I wanted to test drive it, and went inside to get the keys. The test drive took 45 minutes because of an accident on a Charleston highway, which was ok, it gave us more time in the car. So after all that, I was sold! I wanted to buy the car! We pulled back in and started the paperwork. Well, the salesman came back and said that someone put wrong price on the car! Now at this point we had already been at this dealership for a few hours. I had my father, brother, and my three year old son with me and we were all getting hungry and grumpy. Basically the salesman said that the manager couldn't honor that price. The manager came to speak to us and basically chalked up the mistake to someone walking onto their lot in the middle of the night changing prices around!! If that is the case, and if they have had problems like that before, you would think that someone, ESPECIALLY a manager at the dealership would be smart enough to put prices on the inside of the vehicles! So my dad (who is a tough customer anyways, I will not deny that) said that he wanted to leave to go to another car lot, and he didn't want to sit around and play games with the people of that dealership. That's exactly what we did. So we get down the road to another business, and we're looking at cars, when my dad asks me if they had given my license back. I Looked all through my purse and I couldn't find it! So, I called "Heavy Chevy" (another salesman at Rick Hendrick) who had given me his card on our way out, and sure enough he said they had my license. So we had to load up and backtrack to get it back, and I walk in the door and they are trying to sell me another white HHR that they don't even have on property because it was in the body shop. Thanks, but no thanks. I got my license back and we left. Our salesman was actually a very nice guy and I could tell that he felt really bad about what had happened. I just can't get over the way the manager acted like he didn't care and was trying to throw the blame on anyone else but them. He almost had and attitude like "I don't need your money!" I also feel that someone should have caught that mistake before we wasted all that time there. It's not like we lived down the street, we drove a long way. I didn't anticipate writing this much and this review is probably filled with all kinds of spelling and grammatical errors, but hopefully my point is getting across!