Used Cars for Sale at Rickenbaugh Cadillac Company in Denver, CO

Joan

Nov 19, 2016

I have a 2000 Volvo XC. My service associate, Mark, is knowledgeable, considerate of my time and makes me feel appreciated as a customer. I trust the service techs at this dealership. I only have 145,000 miles on my car and plan to continually get service here. I love my Volvo. Thanks Mark for the great friendly service.

Howard

Nov 19, 2016

Working with Dwight in the Service Department is always a pleasure and positive experience. He goes above & beyond to make sure that his customers are satisfied.

Linda

Nov 18, 2016

Courteous good work performed. Friendly staff. Good facility. Especially enjoy the free service supplied by Volvo for the purchase of a new vehicle.

James

Nov 18, 2016

I like the service, the professionalism and the customer service. I felt like they cared even when I gave them a problem that they couldn't see, they brought the technician out to talk it through with me and gave it a shot anyway.

Stephen

Nov 18, 2016

Opportunity to look at different vehicles that would meet our needs. No hurry. Questions were answered. It felt like the salesman was trying to get us a fair price.

Eric

Nov 17, 2016

Friendly and helpful staff. I was concerned about a couple bad messages that power steering needed service, etc, and I was worried about cost. Fixed my issue in a couple hours with no cost to me.

Jeniffer

Nov 17, 2016

Mark Gorsline is always accommodating with our families tight schedule and the work is thorough. They care for our car exclusively.

Hana

Nov 17, 2016

Fast and friendly even to the technical idiot - me. I do not have anything else to say. I love your work.

Mark

Nov 16, 2016

What I liked most was the hospitality and caring that Walter and the staff showed me. My repairs were done exceptionally fast with amazing customer service!

Janice

Nov 16, 2016

Salesman very attentive and helpful- took lots of time to answer my questions Did not feel pressured to buy- was given information I needed before making a decision

Charlotte

Nov 14, 2016

Walter Barnes is the rock star of automotive service! Walter, and the service department are why we buy and drive Volvos.

James

Nov 13, 2016

Easy and direct. I was able to get the price figured out before I even drove to the dealership. They did not play any games. My kind of dealership.

Stephanie

Nov 12, 2016

Easy to schedule, quick and reliable service, and friendly staff. I'd recommend Rickenbaugh to anyone needing Volvo repairs or services.

Sandy

Nov 11, 2016

I feel like you know my car and do the best service for it to keep it running smoothly without over charging me.

Leslie

Nov 10, 2016

As I live in the mountains, whenever I need to get in for some service, Walter gets me in. He has been fantastic.

Sally

Nov 10, 2016

Mark was friendly and helpful. He pulled up my record on the computer and told me what needed to be done. He then arranged for a ride to the Mall.

Verena

Nov 10, 2016

As always friendly, thorough and timely. Scheduled to check an occurring light and complete overview was done with good results

Jason

Nov 9, 2016

The team is always polite, and makes it easy to get an appointment. Calls and emails are returned promptly. Thank you!

Gillian

Nov 9, 2016

Nick Pacifico personally educated himself on the issues my xc90 was having with the console, dashboard, and software interface (as well as the brake pads issues). While they had the car for two weeks and had substantial trouble fixing the issues, I believe (hope) they have been resolved. I liked how Nick jumped onto the issues and was transparent with regards to exactly what was wrong.

Douglas

Nov 9, 2016

Mark Gosline always is very helpful and professional. Easy scheduling. I would recommend Rickenbaugh Volvo to anyone looking to buy or service there car.

Christopher

Nov 8, 2016

Everyone that helped us was very nice and prompt in meeting our needs. The shop is always very clean and our car is always ready when they say it will be.

William

Nov 8, 2016

We had a hard time describing the problem, but the problem was immediately identified when the tech went on a ride with me. The fix was simple and done in the time described.

David

Nov 7, 2016

Courtesy ride, excellent detail job with reasonable price. Friendly helpful service. Car well sorted at 40K service.Premature failure of tires and lack of replacements prohibited purchasing new from R. Advise R. To stock high quality brands, now must shop at another tire store.

Gregory

Nov 6, 2016

They gave us a loner car. Mark, the service man was real nice and the service was completed. What a nice place to do business.

Thomas

Nov 6, 2016

The employees know what they're doing! Very courteous, efficient and detailed oriented. Even though the original purchase price was competitive, the customer service is second to none!

Steve

Nov 5, 2016

I've been bringing my classic GM cars to Rickenbaugh Cadillac for years now. Top notch mechanics and staff always make my visits there excellent. My cars run better than new. I've never been disappointed.

Scott

Nov 5, 2016

Fast personal assistance. Checked things on our vehicle that we didn't even know existed. Very thorough and knowledgeable. I love owning a Volvo and the service we get from Rickenbauh.

Margaret

Nov 4, 2016

The service at Rickenbaugh is exceptional. Walter is the best. No fuss, no must. I have said it all! Great! Wonderful

Irene

Nov 4, 2016

great service in service desk, wifi/coffee/snacks in waiting area is much appreciated for people ho need to keep up with work

Mcgregor

Nov 4, 2016

After years of having my Volvo XC-70 serviced at Rickenbaugh, I have found the service personnel to be very attentive, friendly and highly proffesional.

Rolf

Nov 3, 2016

Everything was exceptional, from sales, financing, and delivery.This is my 3rd XC70 Volvo I have purchased from Rickenbaugh, and it's mainly because of the sales person and the service dept. I have had Robert handle all 3 purchases for me and he has been excellent from beginning to end.

Marcia

Nov 3, 2016

They have super customer service, always have, and a reason to buy your car from them. That are not a typical dealership.

Roger

Nov 2, 2016

Overall cleanliness of dealership. Knowledgeable service writers. Quick in answering phone calls. Not required to go through lengthy menu. Long-time employees.

Jason

Nov 1, 2016

Volvo recognized the importance of me as a long-term customer by taking care of an issue that progressively got worse with my ignition even though I was out of warranty.

Beverly

Nov 1, 2016

Rickenbaugh always provides Excellent customer service. Very Easy to schedule service appointments and to get an appointment within a few days.

Robert

Nov 1, 2016

Good advice on brakes and tires. Prompt service and appreciate car wash. Coupon helped keep price reasonable.Coffee and snack in waiting room and informative magazines appreciated.

Catherine

Oct 31, 2016

The fellows know me, and take care of me. They manage to keep my old Volvo in good condition and do not try to sell me a "bill of goods"!

Robin

Oct 31, 2016

Good communication throughout however would have appreciated a loaner car given the length of service time (5 days) due to waiting for parts to arrive.

Kent

Oct 29, 2016

Service Advisor was very attentive and went out of his way to accommodate our needs. The delay in getting the car out on the road again was no fault of the dealer.

Daniel

Oct 29, 2016

WALTER he is awesome The driver to cherry creek and cab vouchers were greatGreat overall experience. Would like to have you take on windshields

Bobbie

Oct 29, 2016

Dwight took great care of my car. Got it in as soon as I called and work completed when he said.

Dick and Nancy Knowlton

Oct 29, 2016

Couldn't ask for a better experience. Thanks to Rickenbaugh Cadillac

Nikki

Oct 28, 2016

Walter is always friendly and helpful. Getting a ride both ways. Service was quick and I was called regarding repairs and status.

Danielle

Oct 28, 2016

Level of service, Volvo loaner car and they cleaned cleaned/buffed out some paint I had in my front bumper without me even having to ask.

Marian

Oct 27, 2016

Keith and the others who worked with me genuinely cared and listened to my requests. The followed up with me in a respectful manner, which I really appreciated and were patient.

Mira

Oct 27, 2016

Friendly, fast, competent. Everyone was capable and made sure things were done correctly, from my phone call to schedule appointment to the service.

Stephanie

Oct 27, 2016

Great customer service bit at the dealership and courtesy shuttle. Extremely friendly and on time for pick up back to the dealership

Courtney

Oct 24, 2016

16 years with you. Will be looking next yr or two again Loaner car very important for service .Don't have more time for this

Erin

Oct 24, 2016

Great staff, I liked the loaner program which allowed me to drive the car for a day without a salesman in the front seat. In the end there was no pressure to make a decision.

Elizabeth

Oct 24, 2016

Always pleasant people. Service is great. Dwight is very professional. I usually have to wait while I have my car serviced and the facilities are very comfortable.

Daphne

Oct 23, 2016

consistently gives professional, personal, efficient, compstent service. it is like visiting friends every time i go in. i will continue buying volvos as long as their is a Rickenbaugh!

Sidney

Oct 22, 2016

Everyone is courteous and appreciates that the customer's time is important. Easy to make appointments, and they offer transportation if needed, too.

John

Oct 21, 2016

Joe is the best advisor I've ever had. I keep coming back to over and over and am never disappointed.

Jon

Oct 21, 2016

Mark Gorsline has been an excellent Service Advisor on all occasions, including my 10/20/16 service visit. Despite two errors by a technician (failing to reset "My Car" after installing a software upgrade which required me to re-visit the dealership and pinching the O-ring on the oil drain plug when re-installing the plug, which allowed approximately two quarts of oil to drain out in the two hours after I left the dealership and requiring me have my car towed back to Rickenbaugh), Mark was extremely courteous and helpful, telling me and showing me that the technician had not done the re-set and actually doing the re-set for me and providing me with the Volvo Roadside Service phone number for a tow truck, and then arranging for the Rickenbaugh driver to pick me up at home the next morning so I could collect my car from Rickenbaugh. I understand that mistakes can be made, and I hope that the technicians will be more conscientious and careful in the future, but Marks professionalism and courteousness were greatly appreciated. My ratings of 4 stars and "9" were simply because of the additional inconveniences I actually did experience due to technician's errors, though Mark did all he could to correct those errors.

Stacey

Oct 21, 2016

It was easy to get my oil changed. I dropped it off and came back in the afternoon and it was done.

Chelsea

Oct 20, 2016

It was easy to book an appointment at a time that worked for us. I don't have any other words to add.

Marcia

Oct 19, 2016

THE EFFICIENCY OF DWIGHT and the speed of getting my car checked with a new battery! Thank you! Marcia Strickland

Barbara

Oct 19, 2016

Everyone is pleasant and friendly. The difficult problem is solved. Loaner car was fun to drive. My car looks great.

Nicole

Oct 19, 2016

Waiting room was nice, clean and had great coffee. Also compared to other Volvo dealerships the maintenance team was quick.

Janet

Oct 18, 2016

I appreciate the outstanding service I receive from, Walter Barnes, and all other staff including the mechanics to make sure that car is serviced when I make an appointment to get the warranty service done on my car.

Maureen

Oct 18, 2016

I have been taking my car to Rickenbaugh since I bought it there in 1999, and my husband owns an S60R that is also serviced at Rickenbaugh. I love my old XC70, and the great treatment I get at R. I always ask for Walter Barnes. He really knows our cars, and is always helpful.

Dennis

Oct 18, 2016

timely, friendly, cost effective, all work completed as requested. the car had been washed and waiting for me in the garage as expected.

Thomas

Oct 18, 2016

Professional, dependable, courteous, clean. Great customer service, clear communication, detailed information and very dependable work. Dwight is a great guy.

Susan

Oct 16, 2016

Sales person was extremely knowledgeable and the process from start to finish was painless. I have been an old customer for 5 years and know that service on my new car will be as excellent as it was on my old car

Roy

Oct 16, 2016

As usual, Walter got me in quickly, had procured the tires I'd requested quickly, and got the 75K service done. He found a couple problems that could still be covered by the warranty and had them fixed with me only paying a small deductible. Gave me a nice Volvo to use during my workday, and had my car washed and finished - quickly! Great service!

Csilla

Oct 15, 2016

Rick was not just friendly but he made sure that I have all the information to make a decision, and went out of his way to make sure that I get the best deal and a very smooth buying experience. Thanks.

Denise

Oct 15, 2016

Dwight is wonderful! He takes excellent care of my Volvo and ensures that the service experience is ideal. Rickenbaugh is the only place that I would consider buying a car or having my Volvo serviced.

Joan

Oct 13, 2016

My service writer showed concern for my needs, a careful explanation of services needed and the use of loaner car

Amy

Oct 13, 2016

Great communication and timely work completion, the facility is nice and workers are very friendly. I would definitely recommend to my friends to come here.

Marisa

Oct 13, 2016

No pressure, opportunity to test drive, all questions answered. Long time from start to finish, seemed pretty slow as a process. Keith was great! Thank you!

Peter

Oct 12, 2016

I have been taken care of by the same service attendant, who is most helpful; timely service; very clean attractive facility

Jill

Oct 12, 2016

I was able to make an appointment. The time estimate was accurate. They fiixed identified problems. Washed the car. Had a nice area with snacks and beverages for guests while waiting.

Tiffany

Oct 11, 2016

Excellent service and very accommodating. Appreciated that Walter was willing to work around my schedule. He always does such a good job. I LOVED that my car was washed!!

John

Oct 11, 2016

This was the best Volvo Service I have ever received. Way better than my previous experience with Volvo of Dallas, great Job!! You have landed yourself a new customer in Denver!

Joan

Oct 11, 2016

Bob is a fabulous salesman. He is extremely knowledgeable, patient, and thorough. Dwight also helped to make the process very agreeable and seamless, as did Joe.

Robert

Oct 11, 2016

The techs completed an unusual and difficult series of tasks extremely well, on time, and with no issues. Job well done.

Marnie

Oct 11, 2016

Walter Barnes is the best! He is always helpful and goes beyond to locate requested information, etc. He is always cheerful and ready to serve.

Gerald

Oct 8, 2016

Walter Barnes goes out of his way for you to enjoy your experience. I would not be there of it was not for Robert KoprowskiMillie, makes your day.

Ernest

Oct 8, 2016

I own a Chevy volt dealer appointment was not convent I work down town. set up appointment on line got it in the next day

Susan

Oct 7, 2016

Professional, on time, courteous, fixed 3 issues with my car in one day and runs great. And then there's Mark Gorsline-the best!

Elisabeth

Oct 6, 2016

Check-in and obtaining loaner car was quick and smooth. My 50,000 mile service was handled and most issues addressed all under warranty.

Lou

Oct 6, 2016

I can ALWAYS count on Dwight. This was a drop-in visit for a dying battery and Dwight took care of it around his regularly scheduled appointments, (and probably his lunch break.)

Charles

Oct 6, 2016

My sales person ( Drew Harrison ) was excellent. He went all out to make sure we were satisfied with our purchase.Thank you Drew!!

Judith

Oct 6, 2016

Working with Walter. Excellent personal and quick service. Clean garage. Will recommend several friends to bring cars into the garage

Mike

Oct 5, 2016

Friendliness, quickness, loaner car offer, washed my vehicle. Compared to the other Volvo dealers in the area, there is no comparison.

Daniel

Oct 3, 2016

Friendly and honest service. They gave us a fair trade in and I liked the clarity on the price and details on the car.

Randall

Oct 2, 2016

The service is the best I ever received. I continue to drive over 300 miles to get my car serviced and checked for it's regular maintenance.

Sara

Oct 1, 2016

Mark Gorsline! He always treats me like a high-value client, he's professional, polite, kind and always provides me excellent customer service. He's a pleasure to work with and he knows his craft (he can decipher the problem from my comical description of the noise my car was making). Everyone I interact with has always treated me with the utmost kindness at Rickenbaugh, you have a great corporate culture and a great team!

Prudence

Oct 1, 2016

This location has excellent customer service. Making an appt on line so easy. The showroom and waiting area are very clean and comfortable. And they have fresh Popcorn!

Michael

Oct 1, 2016

The personal care for our Volvo that everyone shows starting with Walter Barnes, our Service Representative and ending with the cleaning and washing of our car.

Chanse

Sep 30, 2016

The whole process was simple and easy. I called the dealership and was connected right away to a salesperson. From there I was able to put the deal together from my office without stepping foot at the dealership. When we arrived at the dealership, the car was ready, the trade-in valuation process was quick and easy and no hassle.

Barbara

Sep 29, 2016

As always, Walter Barnes is a gem to work with!He and his team are helpful, courteous and get my car back to me in the time promised.

Heather

Sep 29, 2016

Rickenbaugh Volvo attended to what I needed serviced on my car. I loved that my car was washed when I picked it up after having it serviced. Everyone was helpful and friendly. :)

Pamela

Sep 28, 2016

Always a pleasure to work with the staff. I am given all the info I need for a knowledgable decision with no pressure.

Mark

Sep 27, 2016

This dealership can usually be counted on for fast, efficient repair work, and a nice shuttle service, and scheduling repairs is easy online.

Priscilla

Sep 27, 2016

Walter is the best ! He knows me he's always willing to squeeze me in take care of my car brilliantly. RIckenbaugh best dealer ever

Nancy

Sep 27, 2016

very efficient check in and check out... it was fast and friendly... with service advisors trying hard to accommodate my time constraints

Randy

Sep 26, 2016

professional ethical service!!!!!! Initially thought fan neeed repair. $835.00 estimate. Was actually something stuck in fan, $65.00 bill. This is a business you can trust. Been a customer for over 15 years, 2 vehicles 1 purchased new from them, both still being serviced here

William

Sep 24, 2016

As always the service was prompt and efficient. We think that Rickenbaugh Volvo is a class act and takes great strides to make customers at home while waiting for service. Everyone at Rickenbaugh that we had contact with were very friendly and helpful Thank you, Bill and Junia Fitzgerald

Kari

Sep 24, 2016

Everyone is so polite and want to help me resolve all of my issues. I have been going here for over a year and am very pleased!

William

Sep 23, 2016

Was in a jam and Mark was able to get us in and research a potential issue. Completed by end of the day.

Sarah

Sep 23, 2016

I have been going to Rickenbaugh since I purchased my Volvo there several years ago. Great customer and vehicle service.

Kristi

Sep 23, 2016

Friendly service rep and great service! I've been working with them for years and have never had a complaint. Highly recommended.

Gabriella

Sep 22, 2016

Nice prompt service. Everyone was very helpful and went out of their way to help us. My cars was also washed when I picked it up

Nate

Sep 22, 2016

Mark did a great job explaining what was needed and communicated well. Could not have asked for a better experience. Thank you.

Paul

Sep 22, 2016

Took the V70R in Monday afternoon because of a problem. Got a ride home from Ron the shuttle driver. Walter called with estimate before end of day. Walter called me Tuesday at 5:20 to let me know the car was ready to go. Walter knew I wanted to have my wife drop me off at Rickenbaugh on her way to work Wed. morning. I appreciate that he took the time to let me know the car was ready Tuesday rather than Wed morning as originally estimated so I could plan on riding with my wife.

Jan

Sep 21, 2016

Excellent customer service with a personal technician who knows exactly what the car needs, exceptionally clean facility, easy to make appointment

Robert

Sep 20, 2016

came in earlier than expected, on a Monday, and Dwight laid out the day quickly, and said he would get them to it as quick as he could. AND HE DID

Marilyn

Sep 19, 2016

Servicing was Quick and easy. I enjoyed the nice Volvo loaner car, which was like a little test drive. Of course, it's nice when there is no cost.

Pamela

Sep 19, 2016

Everyone is always friendly and so pleasant. It is an easy and painless experience! I bought my last 2 Volvos here - the buying is easy but the service will bring you back -convenient location and you feel like they are really looking out for you as the consumer!

Lindsey

Sep 19, 2016

Everyone was extremely helpful. I called the dealership several times and no one ever treated me like I was a nuisance. They handled each call with compassion and professionalism. Walter and team are fantastic!

Caren

Sep 19, 2016

quick in and out. Dwight is always awesome. Wasn't able to get a loaner this time which was unfortunate, but worked out OK

Peter

Sep 19, 2016

Professional and courteous. Understood that travel required to get vehicle to Denver, and got it done quickly for us as a result

Andrew

Sep 17, 2016

Dwight, is always so friendly and goes above and beyond service each time. This is why I have switched from a dealership that is closer to my home to Rickenbaugh.

Amy

Sep 17, 2016

Always prompt service and excellent quality on the work. Walter was very helpful when my fuel cap was stuck and I needed gas in the car. He coached me through where to find a manual way to open the gas cap. Very helpful!!

Stephen

Sep 16, 2016

I have never had any issues with Rickenbaugh. Everyone is always friendly, courteous. Even the young man who delivered my car after it was washed, after the service, apologized for my wait.

Deborah

Sep 16, 2016

From the time we called to the time we walked in the dealership the customer service was beyond excellent. I would highly recommend your dealership. In fact, the service was so good I was contemplating trading in my car for a Volvo. But, we were there to buy my son a used car & not one for myself.

Maria

Sep 16, 2016

My Volvo had just made an over 3,000 mile trek and the service light went on and Walter understood we needed to take care of this ASAP and fit us in that very day. Very accommodating!

John

Sep 15, 2016

Easy to make appt. and unexpected service issues were discussed thoroughly before additional repairs were made. Service writers are vey helpful and know the vehicle.

Marley

Sep 15, 2016

Walter was great, very attentive. I also very much appreciated the loaner car and lack of stress involved in the service overall.

Bruce

Sep 14, 2016

Commitment to meeting projected length of time of service. Waiting area is clean and inviting. Service managers are a pleasure to deal with.

Jan

Sep 12, 2016

Rickenbaugh is always very professional and the appointments are always on time, car serviced and returned in the promised time frame and washed!

Gabriel

Sep 11, 2016

Fantastic Customer Service! We had our Volvo XC 60 R Design recently serviced and it was a quick painless process.

Henry

Sep 9, 2016

Ease of drop-off and pick-up, and a nice location downtown. Lack of snake-oily feel. Solid service and clear communications from the service managers.

Clinton

Sep 9, 2016

I called on a used car and Danny held it so I could get there from castle rock. Others were interested but I was the priority.

Jim

Sep 9, 2016

I thought your Service Manager, Dwight, was excellent. He was very knowledgeable, professional, and responsive. I enjoyed working with him and felt confident in his recommendations. Jim Gagen

James

Sep 9, 2016

Walter is the best! Always professional and Mike is kind and friendly while driving me downtown to work and back.

Liza

Sep 9, 2016

Quick repair. It was easy to come in and get the repair and quick reliable service. Popele were easy to work with and informative. Very cordial and helpful.

Michael

Sep 8, 2016

Great service. Appointment was easy to schedule. Staff was knowledgeable and friendly. Work was completed and car was ready on time as promised.

Deborah

Sep 8, 2016

Everyone was pleasant and knowledgable; the car we wanted was on the lot. The salesman made sure that all our questions were answered.

Lynn

Sep 7, 2016

Emergency car problem so car was towed and taken care of as soon as they could. I was impressed how smoothly it was handled.

Richard

Sep 7, 2016

They were very efficient, when one service writer team was busy, another stepped up and did the job without hesitation

Tacy

Sep 6, 2016

I called on Friday and was able to bring my car in Saturday morning. The service only took a couple of hours which is exactly what I was quoted. To top it off when I returned to pick up my car it had been washed!! Walter was friendly and informative, a stark contrast to my experience with other dealerships. Thanks a million!

Jeri

Sep 3, 2016

All of the staff are so helpful! Always have a smile! Mark is so knowledgeable and always ready with an answer! Feel confident leaving my car to get serviced here!

Herve

Sep 3, 2016

Welcome and ease of dealing with the team . The hours of service in the morning make it practical !

Travis

Sep 3, 2016

No haggle pricing and the general lack of pressure. Bud knew the vehicles and was happy to share his knowledge and experience.

Donna

Sep 2, 2016

Professional & kind. Dwight was amazing! The facility is amazing and the staff couldn't be nicer. Just want you want when you have to bring your car in for service. It's so nice to get personal service- such a rarity these days.

Lawrence

Sep 2, 2016

Bob Koprowski was a professional. Knowledgeable, no pressure, willing to work through an unusual circumstance, i.e., long distance deal (Reno) with family member in Denver to connect with.

Timothy

Sep 2, 2016

SR Walter is the best. nothing more to add. so I will stop now. it is stupid to require 20 words or any at all.

Symantha

Sep 2, 2016

The team at Rickenbaugh Volvo, always offers exceptional service all around. I'm purchasing my third Volvo from them and my parents have ONLY purchased their cars from this team for the past 20+ years.

Lynn

Sep 1, 2016

Walter Barnes is an outstanding service manager and thoroughly explained issues with my Volvo. Service was completed in a timely manner, and I was provided a courtesy car to complete my appointment while my Volvo was being serviced!

Jennifer

Sep 1, 2016

Quick, friendly, organized. Nice, clean waiting area stocked with good snacks! Good environment when it's more ideal to wait for your car at the dealership.

Wendi

Sep 1, 2016

Excellent service by Mark Gorsline, free Volvo loaner while my C70 was being serviced. In fact, I was so impressed with my loaner that I asked to be notified when it goes on sale.

Peggy

Sep 1, 2016

Everything was great. Walter is my service advisor and he is awesome. Your shuttle service is wonderful as well. I had an appointment for an oil change.

Ann

Sep 1, 2016

We buy Volvo because of your service rep ... this is our 6th Volvo and Walter has serviced our needs since the get go ...

Priscilla

Aug 30, 2016

Their service department is FABULOUS! Professional, flexible and helpful. I have been using this Dealership for 12 years and purchased 2 vehicles there. I always have a very positive experience. I have recommended friends and they have purchased their cars there. They have been amazed with the ease of purchasing the car and the service. Recently, one of my friends was several thousand miles from Denver and had problems with her 5 year old XC90. She called her service advisor and he was able to diagnose the problem and get her car towed several hours to the closest Volvo dealer. I have looked at other luxury vehicles but I keep coming back to Rickenbaugh Volvo because of their outstanding service!

Robert

Aug 29, 2016

Prompt, courteous and delivered on time. The service advisor was first rate. The repairs were done properly the first time.

Richard

Aug 27, 2016

Walter is my service manager, but he we busy when I got there. Mark jumped right in and took great care of me. I really like that you now have Volvos for loaners. It really adds class to the dealership.

Bill

Aug 27, 2016

Dwight always take good care of me. As my service representative, he always explains what's going on in a friendly, professional manner.

Steven

Aug 27, 2016

no pressure sales, knowledgable, friendly sales staff, very helpful. Would recommend to friends, made purchasing a car actually enjoyable. Nice selection of vehicles as well

Jeanne

Aug 26, 2016

Keith was informed and professional, even on a busy Saturday. Finance department was as well and helpful in determining correct paperwork for CO registration as a new resident.

RICHARD

Aug 26, 2016

MY SELLSMAN JESSE LIEBERTH IS THE BEST AND I HIGHLY RECOMEND HIM TO ANY POTENTIAL NEW BUYER

Alexander

Aug 25, 2016

I am happy that everything was done as promised with good quality and on time. They always take a good care of me and my car

Kimberly

Aug 25, 2016

Everyone is always so nice and helpful. I have never had a bad experience here. When were I take my car from service they always wash it which I totally appreciate.

Vic

Aug 24, 2016

Fast, friendly service expertly done. Dwight Davis is great to work with and always gets the job done, even on short notice.

Ray

Aug 24, 2016

Everything handled efficiently and professionally--especially Walter and the shuttle driver. The same must be said of the mechanic although I never saw him.

Clifford

Aug 23, 2016

Dwight was easy and quick to work with and the offer of the loaner car was a delight. Professional and clean facility.

Jesper

Aug 22, 2016

Walter always keeps me informed in how the work is progressing and other repairs that are needed immediately and in the near future

Janet

Aug 21, 2016

Very professional. Inform you of all being done or needs to be done so you understand. Great facilities if you have to wait

Rebecca

Aug 21, 2016

Outstanding experience purchasing a new XC70. Low pressure sales approach made me feel understood and respected as a consumer and a person. Incredible attention to detail as they got me set up in my new vehicle. They just earned another loyal customer!

Jennifer

Aug 20, 2016

Walter is very knowledgeable and always very helpful. This is my second ball though and he has always provided the best customer service for the Denver location

Harley

Aug 19, 2016

Excellent care by the mechanic (Todd) and Mark Gorsline. I hope this extra verbiage will fulfill your 20 word requirement.

Carl

Aug 19, 2016

Excellent service. Potential problems identified before they happen with suggestions for correction including repair cost estimates. Our older cars perform as well as new.

Spencer

Aug 19, 2016

Everyone is very helpful. Its really nice to deal with a dealership service department and have the service people tell you what you need to do rather than having to be a mechanic and tell them everything they need to do. Refreshing!!

Lola

Aug 19, 2016

Prompt and caring professionals special thanks to Walter Barnes .Walter alway makes sure I'm comfortable with a service and gives me an honest opinion

Melinda

Aug 19, 2016

Walter Barnes has taken care of me for 7 years. He thoroughly explains what was done to my car and what needs to be done. He has answered countless questions over the years. He's warm, friendly and patient. He truly makes me feel valued as a customer and I've now come to the point where I do not want anyone else (Walter and the team of service technicians) to take care of my car. I recently traded in my car and leased a new XC70 based on my experience with Walter, Bud Stelley and Rickenbaugh. Don't change what you're doing!!!

Kevin

Aug 19, 2016

Quick Service, friendly and knowledgeable staff, car came back way cleaner than I brought it in. Questions I had that had nothing to do with the service at-hand were quickly answered.

Jeffrey

Aug 19, 2016

I was very pleased with the experience I had with Bud, Joe, and everyone at Rickenbaugh. This was much different than any other dealership I've dealt with the past 15 years. I would recommend Rickenbaugh to anyone, I will be back next time around.

Jodee

Aug 18, 2016

Friendly employees and efficient service. Like bringing my car to a dealer repair service because they know the car and have the necessary parts on hand for a speedy repair.

Kristine

Aug 17, 2016

I can't tell you how much I appreciate the service that I receive when I come in. I was met by Walter in service before I even got out of my car. I would call his attention to customers EXCEPTIONAL! He remembered what we had talked about weeks prior, that is not service you receive from just anywhere. This is one of many reasons we have bought 5 cars from you. I also had a chance to talk with Willy, the porter, very customer oriented as well. Thanks for being so great, it is noticed and appreciated.

Marilyn

Aug 17, 2016

I called with an emergency on a Saturday morning. Walter and I forgot the cashiers name not only got me in but loaned me a car and had my car done by 12ish.

Michele

Aug 17, 2016

Dwight always explains exactly what my car needs and goes out of his way to do it efficiently. Always accommodating.The people who check you out at the cashier window are excellent!

Tawnya

Aug 16, 2016

Everyone was very friendly, and I really appreciated talking with Mark and the mechanic about what needs to be fixed, as well as getting all the pricing.

Sidney

Aug 15, 2016

The rapid service. Appreciated the use of a car while the repair was being done and liked the courteous staff.

William

Aug 15, 2016

No pressure, easy to talk to, overall nice experience. Sales associate was friendly, and easy to work with. This is the third Car I have bought here, so there is some reason I keep coming back.

Bianca

Aug 15, 2016

We were squeezed in late minute for battery change, appreciate their flexibility! Dead battery while at hospital during our child's birth and Rickenbaugh staff did everything they could to accommodate us.

Catherine

Aug 14, 2016

Dwight is friendly and helpful, and all the service team members work together to get customers in and out quickly and efficiently.

Missy

Aug 14, 2016

Rickenbaugh staff always make me feel like a valued customer. I would not hesitate to recommend Rickenbaugh Volvo to anyone.

Mark

Aug 14, 2016

Professional and friendly people...got me in/out quickly too. We have been a long time customer of Rickenbaugh and although we live in CA, when we are back in Denver, if our car needs service, this is where we take it. Also this is where we purchase our Volvos...VERY HAPPY!

Marian

Aug 13, 2016

Mark in Service is wonderful. Very helpful and gives good information when askedWhen you say there will be four questions and then there are many more and restrictions to how much you have to answer the survey becomes a pain. i won't answer again

Linda

Aug 12, 2016

Rickenbaugh Volvo staff are always friendly, professional and eager to help. The waiting room facilities are clean and comfortable. Great job!

David

Aug 12, 2016

Car was washed; great communication from dwight and excellent service right on schedule! I tried another volvo dealer, but this one is better, with the only downside being very few coupons that can save a bit of money.

Jason

Aug 12, 2016

Rick was great! The whole financing process was great. Everyone was very nice and straight forward. The guys in the financing department were great and stayed late on a Friday night to help me out.

Elisa

Aug 12, 2016

all costs were explained in advance and the use of a much needed loaner car was offered and greatly appreciated by me.

Emily

Aug 12, 2016

When my car went on the fritz yesterday afternoon, I drove to Rickenbaugh. Within a couple minutes, Walter diagnosed the problem--dead battery--and replaced it within half an hour. I didn't have an appointment or anything and I so appreciated the last minute, super-fast fix.

Carole

Aug 11, 2016

Serviced included 140,000 maintenance as well as right front strut needed to be replaced. Great service, quick response. Provided loaner vehicle while during visit.

James

Aug 9, 2016

Dwight Davis and all of the other service managers have worked at Rickenbaugh Volvo for many, many years, so they are familiar with me and my Volvos.

Kathleen

Aug 9, 2016

stress free, no high pressure sales, friendly pleasant staff, excellent products, used cars that look, run and feel brand new! and the red carpet treatment.i have recommended you to my close friends already and they are excited to see what they can do with you too!

Jenni

Aug 9, 2016

Got me in same day for service even though it ended up being a pricey brake repair. Had to return one day later for a noise new brakes were making (ended up being a quick 2-min fix)

Anthony

Aug 9, 2016

We are return Rickenbaugh customers. We purchased a "New" Used Vehicle at MacDonald Volvo, and the experience there doesn't compare to what we received at Rickenbaugh.

Elizabeth

Aug 8, 2016

Staff is very helpful and informative with no hard pressure sales. Bob was very informed and easy to work with. He gave me plenty of time to test drive. Excellent customer service is also offered at Rickenbaugh.

Mary

Aug 7, 2016

Everything from great customer service to efficient car servicing. I always know I will be taken care of well and my Volvo is in great shape until the next service is needed.

Michelle

Aug 7, 2016

Donny, my sales rep was extremely professional, friendly and genuinely sincere. Rick was also very friendly when I came back yesterday to deliver my title.

David

Aug 6, 2016

Walter Barnes! Walter is a 10! Correctly diagnosed the issues so that the service people worked quickly and efficiently. That is my short review.

Juan

Aug 5, 2016

Always great service from every member of the team. Communicate frequently and often. There are never any surprises and the team is thorough.

Pat

Aug 5, 2016

Well organized and it was easy to see service advisors had a sense of urgency about checking out customers. Also, loaner cars were adjacent check it. No nonsense of someone pulling up a car and waiting. That was a big help. I'm really excited to use you in future. Dwight was good guy and another fellow jumped into check me out while Dwight was at lunch.

Bunny

Aug 5, 2016

Dwight always lets me know what my service may entail and estimate cost. He is very honest about what my car needs to keep it running smoothly.

Becky

Aug 4, 2016

I liked the super quick service and honesty given from Dwight, my service representative. I will definitely come back to this dealership for maintenance.

Kristen

Aug 4, 2016

This was by far one of the easiest things I did that day. Work done on time. No way to improve upon from my standpoint.

Mona

Aug 3, 2016

Just the usual consideration, especially rides to and from my work. My service representative has taken care of me for many years--at least 15.

Daniel

Aug 3, 2016

On line appointment, availability of loaner, especialky since it also was a Volvo and great, honest service from Dwight Davis.

Adam

Aug 3, 2016

Dwight in service is always really, really great to work with. He returns calls quickly, is fully prepared when you arrive and is quick to answer any and all questions. I drive right past McDonald Volvo on my way to Rickenbaugh and Dwight is a very big reason for that.

Shelley

Aug 2, 2016

Mark Gorsline knows cars better than anyone I know, and he is always up front and honest when it comes to our Volvos.

Glenn

Aug 2, 2016

PROMPT, PROFESSIONAL AND COMPETENT.......PLAN TO RETURNWITH MY WIFE'S 2010 XC70 AS SOON AS HER SERVICE COMESDUE......AFTER, I WOULD LIKE TO LEARN MORE ABOUT THENEW XC 90

Morris

Aug 1, 2016

I called my service manager, Dwight, and he was walked me through what was expected. As important, he let me know that based on his estimation from the previous visit, that I would need brakes. Although the price was a surprise, I like the fact that he offered the recommendation previously and it came through as he predicted. As well, I asked for the vehicle to be done at a specific time and he made it happen.

Louise

Jul 31, 2016

I was able to get in on Sat after calling just the day before.Also able to come in late morning.

Jacqueline

Jul 30, 2016

Always great customer service. I've been going to Rickenbaugh since I moved here in 2007. I've leased 3 vehicles and wouldn't go anywhere else.

Rebecca

Jul 30, 2016

Responsive knowledgeable and not pushy sales people. I appreciated the level of attention and the lack of pressure. That is a tough combo to achieve, but they do

David

Jul 30, 2016

Walter always first class reception, understands problem with car, and very timely response. Waiting area comfortable; snacks and beverages just right

Royal

Jul 29, 2016

The attitude of everyone is perfect. Why can't other dealers have the attitude that you guys have. Congrats. Especially to Walter Barnes. I wish I could take my 2014 Chrysler 300 to yo him for service!!!!!!!!!!!!!!!!

Cynthia

Jul 28, 2016

Always very helpful and communicative, staff is very friendly and knowledgable. Like that my car is washed weather permitting but would love a quick vacuum too! Not a big deal in the scheme of things.

Connie

Jul 27, 2016

Dwight always tries to make the service experience on my 2004 XC90 as painless as possible. Volvo continues to make reguar maintenance appointments manageable by improving their loaner car offering. Sometimes older car repair take longer.

Robert

Jul 27, 2016

Prompt, Customer Service is always a personal requirement for out family. Excellent mechanics and repairs. Been going there for many years. Miss some of the prior customer people who had worked there as long as we had gone there.

Bob

Jul 26, 2016

The team is always helpful and does a great job- fast and efficient. I appreciate the information and follow up to any questions or concerns I have

Paul

Jul 26, 2016

Dwight Davis! He made things painless and effortless for me...as usual. In fact, he has been instrumental in keeping my 2004 Volvo XC90 in good operating condition (some 230,000+ miles later!) from day 1. Thank you, Dwight!

Pamela

Jul 26, 2016

Tami Maddy was awesome. We loved the fact that she was low pressure, but knowledgeable and accommodating. We're extremely happy with the V60 and the price we paid for it.

Robin

Jul 26, 2016

Timely, clean, good communication. Liked the heads up regarding next big service requirements which will be costly... Dwight is very professional.

Jeremy

Jul 26, 2016

Knowledgeable team that was supportive in our search. Flexible to our needs, answered our questions and addressed issues and repairs promptly.

Jurgen

Jul 25, 2016

Folks were very professional, willing to help and spent extra time with explanations on detailed questions. All knowledgable and what they weren't sure about, they followed up on.

Michael

Jul 25, 2016

The right price was a welcome change, for a used vehicle purchase.It made for a hassle free transaction, and experience.

Leigh

Jul 24, 2016

Walter makes it quick and easy to check in and out. The online appt. is also helpful. Have been going to Rickenbaugh for over 20 years.

Mary

Jul 23, 2016

My service rep was ready to go when I got there. It was a seamless, efficient experience. They also washed my car.

Denise

Jul 22, 2016

Mark was extremely helpful and flexible. Loved the ease of the loaner car. Walt was also helpful. Paperwork was well organized!

Shelly

Jul 22, 2016

8 years and counting with Mark Gorsline and not a single time have I been dissatisfied.He is 100% professional, conscientious, friendly and reliable. A true godsend for me as a single woman. I trust him implicitly.

Sarah

Jul 21, 2016

Communication was great! Also great job w/service & cleaning this time...cleaner than when I dropped it off! Thank you very much.

Verena

Jul 21, 2016

Friendly and accommodating staff. The time quoted for the service was right on. Explained well what was going to be done etc.

Mary

Jul 21, 2016

Ease of setting appointment, cleanliness, quality of work performed, friendliness of staff - this facility has it all. Walter Barnes never talks to me like I am a woman who knows nothing about cars.

Richard

Jul 21, 2016

Mark, is a phenomenal service manager. Always treated very well by him!!! Will always return to Rickenbaugh for service and repairs.

Paul

Jul 19, 2016

Dwight is great as usual. Never had a bad experience in 10 years with multiple cars. Would highly recommend this dealer.

Kevin

Jul 19, 2016

Fair pricing, I got a low quote right up front, knowledgeable sales staff, so much to cover in a new car and attention to detail.

Michael

Jul 19, 2016

I will continue to bring my Volvo to Rickenbaugh Volvo in Denver because of their speedy service and friendly staff.

Kenneth

Jul 16, 2016

We were shown what we were interested in, our questions were answered, there was no pressure, & we felt that we were treated fairly in regards to our trade.

Roy

Jul 16, 2016

Again, Walter managed to find a spot to get my car looked at that would fit into my super busy summer work schedule. I got there bright and early, and he had me out of there with a nice loaner car in about 15 minutes. That REALLY helps! Got the scheduled maintenance done, and cleaned the outside of the car, too. I like that!

Gerald

Jul 12, 2016

Walter is always a joy to be around. Very professional and friendly. He is never in a rush working with us. WE LIKE WALTER!!

Gillian

Jul 12, 2016

I liked how personalized my experience was. Bud is down to earth, no pressure, good leadership and FOLLOWED THROUGH on everything he said he would do. Including driving out to BMW to pick me up after turning in my X5.

Carl

Jul 11, 2016

Dwight who works in service is brilliant and the service team is the best I have ever experienced. Great piece of mind every time i drop off the car.

Sean

Jul 11, 2016

Friendly staff. Great facility. Easy scheduling for service. Convenient downtown location. Easy walking distance to coffee shops and restaurants while waiting.

Beverly

Jul 11, 2016

Very accommodating, professional, friendly and they keep their promise. I would highly recommend to friends and family. Very satisfied customer.

M

Jul 11, 2016

The check-in was quick and easy. The work done ahead of schedule because the technician delayed lunch break to work on the car.

Antonio

Jul 11, 2016

Mr Mroz is an excellent sales person and individual. Great buying experience. He is a total professional and a kindperson.

David

Jul 9, 2016

Friendly service and I was within 2 minutes of when I was told my car would be ready. The air conditioner needs to be fixed.

Veronica

Jul 9, 2016

It is always a pleasure bringing my car in for service. The staff here is wonderful and make the process very easy. I could not ask for anything more.

Jim

Jul 9, 2016

Everything was done as requested (this was the recommended service at 67,500 miles), and the car was ready to be picked up when requested.

Mindy

Jul 9, 2016

Dwight is easy to work with and always takes excellent care of me and my Volvo. I came without an appointment to replace a headlight and repairs were done immediately and quickly.

Lisa

Jul 8, 2016

Walter was attentive and addressed all of my concerns and requests. The loaner car was awesome. Plus, I couldn't find the Volvo service center. A Cadillac service center employee helped me by escorting me straight to Volvo's service center. :)

Julie

Jul 8, 2016

The service manager I worked with, Walter, was very nice and helpful. All my questions were answered. The service was performed quickly.

Rosemary

Jul 8, 2016

Quality, friendly service and prompt work provides a overall excellent experience. Reliable, clean service facility and waiting area. If needed transportation services provided.

Todd

Jul 8, 2016

No waiting! Fast & friendly! Very efficient and high quality service! Definitely the best dealership and service center that I've ever used.

Harmony

Jul 6, 2016

I would recommend Rickenbaugh for purchasing and servicing your vehicle. Everyone is great.Easy check in/out of service. Car was ready & clean at the promised time. Thank you!

Kim Mary

Jul 6, 2016

promptness and efficiency, clean waiting area stocked with TV, snacks and coffee, customers treated with respect and courtesy, the best

James

Jun 30, 2016

Maintenance on our Volvo was handled conveniently and efficiently. We are always pleased with Rickenbaugh and Mark Gorsline assistance. Everything was handled well and our car was ready quickly

Lauren

Jun 28, 2016

the salesman, Ted, was very friendly and made sure that the process was painless for us. they were very patient with us, and the finance manager, Raphael, did everything he could to get us the best deal. i really enjoyed the whole process.

Brittany

Jun 24, 2016

Dwight always takes the time to explain everything in full before and after the service so I know what to expect and understand what services were done on my car.

Susan

Jun 20, 2016

The service rep, Mark G. is beyond helpful, courteous, friendly and thoughtful. He always make the service visits convenient, and easy on the customer!

Mary

Jun 20, 2016

I had a problem with my Volvo and needed to get it in for service before I leave on a long road trip vacation. They got me in, identified the problem, and fixed it. Usually I see Walter, another good thing about Rickenbaugh is you know the person who will be in charge of your experience. But Walter was on vacation and I was concerned things wouldn't go so well. Wrong. The other person, Dwight Davis, was equally good. Can it be that Rickenbaugh hires well, and retains good people? I am delighted and grateful.

Billi

Jun 20, 2016

I am always so well taken care of by Dwight Davis and his team, I almost look forward to having to bring my car in!

Judith

Jun 15, 2016

We appreciated the honesty and organization of our salesman, Keith Peterson. We never felt that we were being "sold a bill of goods" and we never had to wait for his availability. He was punctual with our appointments and responsive to our needs.

Angie

Jun 13, 2016

Dwight at Rickenbaugh was flexible in my booking needs, prompt and thorough in communicating results of service -- and they washed my car!!!

Julie

Jun 13, 2016

Mark is always efficient, informative, courteous and attentive to my needs. He keeps me informed through the whole time my car is in the shop, helps me get home via personal ride or taxi, and is a pleasure to work with. The mechanics always do a good job with my car - and I appreciate everyone at Rickenbaugh Volvo repair.

Peter

Jun 12, 2016

Friendly, helpful, flexible, allowed us to take a demo vehicle to test it in our garage (width was a concern), not pushy, and found us what we wanted in a timely manner.

Kathy

Jun 12, 2016

Dwight Davis always goes above and beyond to make sure i have a good experience and am satisfied with the service. he is an excellent representative of Volvo quality.

Deborah

Jun 12, 2016

The repairmen are very observant & skillved & I think they just gave me 10 more years with my beloved old Volvo !

Katherine

Jun 12, 2016

Dwight was very service oriented, followed up, apologized for the service running late. Car needed tires which couldn't be replaced that day and arranged a loaner. Last time I had a loaner with Rickenbaugh it was through a car rental company and it was not a good experience - this time I very much appreciated the volvo loaner!

Trenton

Jun 11, 2016

I felt comfortable from the time I walked in, I never felt pressured into the sale or into unnecessary purchases. Staff was professional and welcoming. All in all, great car buying experience

Lorraine

Jun 10, 2016

For routine maintenance or to check something out Dwight always gets me in very quickly, usually within 1 to 3 days. The service is fast!

John

Jun 10, 2016

Timely service. Staff is easy to deal with and provided timely updates. This was my wife's car and she felt that she was treated well.

Kari

Jun 10, 2016

I have been coming here for just over a year and love that I am treated with respect and how polite both Dwight and Mark are answering my questions and getting me on my way.

Peggy

Jun 8, 2016

Walter is a great Service Advisor; always taking care of my smallest needs with a great attitude. ALL the Service Dept. folks, and Millie (where would I be without a popcorn fix?!), are great. I've never have a bad experience - except in paying the bill. That's what I get for owning a Volvo!

Haley

Jun 8, 2016

I like that I work with one person who explains everything to me. I like that I am given a printed explanation of all work.

Erin

Jun 8, 2016

This was a much better experience this time while getting brakes and rotors. Originally I thought it was my front brakes and rotors making all the high pitched noises, but Walter called me to tell me I still had time on my front brakes and rotors. He did recommend to get the rear brakes and rotors done though as they were metal to metal.

Paul

Jun 7, 2016

Dwight in service is one of the most professional customer service person I have been around in regard to automotive care and repairs. He is fully trustworthy at least in my opinion.

Sunny

Jun 6, 2016

Rickenbaugh has a very knowledgeable and responsive staff which made shopping for another Volvo very pleasurable. I also have other Volvo's that are serviced at Rickenbaugh and the service is excellent.

Victoria

Jun 6, 2016

My parents brought in my car to prepare for a road trip and were treated like they had been there many times with such care. I really appreciate it.

Mike

Jun 3, 2016

Asked for new brake light bulbs as part of service. Invoice said that they had been checked but burned out bulb had not been replaced.

Joleen

Jun 3, 2016

Loved the sales rep, Karen, she was totally respectful of the situation I was in and guided me to the perfect car. She listened to my concerns and found solutions.

Paul

Jun 2, 2016

Under promise and over deliver. Thought m car ready by 4-5'. Ready at 2:30. Excellent. Able to get car in when I needed and did a great job doing the service E new guy who took possession of my car was the top of customer service. Made me feel welcome and knew about my particular model. Walter was busy with another customer when married. The other service provider jumped right in to write my service order. Working with Walter is always exemplary.

Anne

Jun 1, 2016

Dwight Davis is always very diligent about my concerns regarding my vehicle. He is also right on the money about what could be wrong with my car.

Joseph

Jun 1, 2016

Efficient, competent and Hospitable Service. In sales Bud, who helped with my Blue Tooth connection was helpful and friendly as always.

Richard

May 27, 2016

Walter took care of me right away. I was there to have a burned out brake light replaced. He did it himself. I was there less than 15 minutes.

Robert

May 26, 2016

Absolutely none of the stereotype of a used car salesman! Donnie was simply helpful and helped us by our car as quickly as possible.

Barbara

May 25, 2016

Mark Gorsline was welcoming and helpful in every way. The service was done right on time & I got the call from Mark, so I knew the car was ready.

Tamara

May 21, 2016

No haggling over price. My salesperson, Tami, and finance guy, Ryan, we're both excellent! Very knowledgable, professional and personable. The whole process was fun and enjoyable!And I love the car!!!

Sandra

May 20, 2016

I value the long time staff in the service department, the reception desk and cashier's desk for their excellent customer service and helpful attitudes. I have come to Rickenbaugh for 30 years and always feel like I am engaging with good friends.

Marilyn

May 19, 2016

I liked Dwight Davis. He kept me informed the entire time my car was there. In addition, Stephane at the body shop was also able to keep me posted on my car. It was wonderful service.

Marjorie

May 19, 2016

I like the consistancy of work, I like that I feel like one person is overseeing the care/repair of my car. And when I had a problem with my car on the road, Mark talked me through it!

Jamie

May 19, 2016

The service staff members were all very helpful and accommodating. I also loved the waiting area with coffee and comfy chairs.

Michael

May 19, 2016

Walter is an outstanding Service Advisor. Also, now that Rickenbaugh has its own loaner cars and no longer depends on Enterprise is a definite improvement.

Kate

May 18, 2016

We always make our appointments with Mark Gorsline because he makes sure our car is repaired or serviced correctly the first time, and he's so pleasant to work with, as is everyone at Rickenbaugh Volvo. We live a lot closer to McDonald, but we've bought Volvos from Rickenbaugh for years and have them serviced and repaired there because of the people who work there.

Ann

May 18, 2016

Walter and team always go the extra mile. I appreciate the extra mile that Walter and his team go. Highly recommend!

Harold

May 15, 2016

quick service! they had the tires that I purchased in stock, I also had an alignment ,very reasonable price, and great overall personel

Charles

May 14, 2016

The staff is friendly and provides outstanding customer service and attention to detail. The whole process of buying a new car and getting it serviced has been excellent.

Donald

May 11, 2016

As usual, Walter Barnes gave us his usual outstanding Service which we appreciate very much. Thank you again for everything.

Peg

May 6, 2016

What a wonderful purchasing experience. Bob Koprowski was excellent sales associate, understood our needs, and helped us make the best purchasing decision. Our financing experience was excellent. We have used Richenbaugh for many years, and the experience is always exceptional.

Stanley

May 6, 2016

Exceptional sales associate and finance associate. Exceptional buying experience. Our sales associate was extremely thorough, extremely professional and extremely respectful of our needs. We have used your dealership for 15 years and have had an exceptional experience always.

DM

May 5, 2016

I am on my third Volvo purchase from Rickenbaugh since 2002 and call myself a "lifer" for many reasons such as great customer service, promptness in response time for repairs and service that is "over above and beyond". One example from a recent visit is I could tell by the way the motor sounded that they adjusted items that I had not even complained about! Best of all, I was not charged for it :-). It does not get better than this!

Dora

May 3, 2016

Friendly attentiveness of everyone I met with. I missed breakfast and was hungry. A snack and coffee on the house was entirely welcomed and appreciated.

Kimm

May 2, 2016

Dwight is always able to help me with a loaner car which is the difference between me taking my car to Rickenbaugh or another dealership. He knows I'm a good customer who brings my car regularly to be serviced or worked on.

Denise

Apr 30, 2016

Perfect service. All the men at the front know me by name. Dwight always makes sre everything is just right for me personally.

Claire

Apr 29, 2016

My Service Writer, Dwight, explained everything to me before I came in, did a great job, returned a clean and well running car and saw to it that I got whatever discount he could provide me. What's not to like?

Manuel

Apr 27, 2016

Free car wash... lol. Ease of scheduling appt. Clean 'garage', Great customer waiting area... free coffee n snacks. TV viewing available, no need to look at a wall while waiting. But most important... Service Advisors make eye contact with you when speaking with them (remember THAT)...and don't make me feel insignificant...

Rick

Apr 27, 2016

Could make the appointment within 24 hours and the quick turn around time for completing servicing. Clear explanation of all work done.

Loretta

Apr 27, 2016

That I was able to bring my car in 1 hr before they closed, and they had me a rental car ready. I was in and out fast.

Michael

Apr 26, 2016

Ron Mroz is amazing!! Ron explained everything about the car to us, answered all of our questions in detail. Ron is extremely knowledgeable and by far the best sales associate I have ever dealt with!!!

Aaron

Apr 26, 2016

The sales people were friendly and understanding of my busy schedule. The finance staff explained all the documents very well.

Robert

Apr 21, 2016

The service department is always helpful and I appreciate Dwight and Walter both, who consistently provide excellent service. My comment above is directed to the sales departments both new and previously owned. Any of my positive comments reflect on my recent experience with the service department only.

Robin

Apr 21, 2016

I cannot say enough about Dwight. I trust him implicitly to give me advice on what I need to do to keep my car running well. He is very responsive and always makes me feel like I am a VIP customer. I will always buy and service my vehicles at Rickenbaugh largely because of him.

Amanda

Apr 18, 2016

Dwight is awesome. Always reliable. He walks me through options, answers my questions, and always leaves me with a thorough explanation of the work done and any next steps to consider. Dropping off/picking up my vehicle is always quick and easy and I'm confident I'm getting excellent service every time.

Janice

Apr 18, 2016

Walter is always accommodating and friendly. He had my car looked over while I waited, determined the "Check Engine" light was due to a loose gas cap, and charged me nothing. I was in and out in less than one hour.

Scott

Apr 15, 2016

It didn't take long at all after we submitted our request for information on Cars.com for the dealership to reach out to us. The whole experience was great!

Robert

Apr 13, 2016

Dwight is always terrific in taking care of the minor issues I have had with my Volvos. This time it was a bulb out. Taken care of quickly and efficiently with his Big Smile.

Paul

Apr 13, 2016

Jim Shelton and Blaze took very good care of me. Joe is a first class service writer. Great overall experience with your service people.

Lori

Apr 12, 2016

I'm always treated with respect from the scheduling phone call to having my car returned Washed. I wish my doctor was as thorough as Richenbaugh is with my car.

Heather

Apr 12, 2016

I felt comfortable during the entire car looking/buying processes at Rickenbaugh. I had an amazing experience with Drew Harrison and would highly recommend him to anyone. I left the dealership without any reservations and felt confident in the car buying process decision making. Everyone I interacted with seemed genuinely helpful, kind and professional including new car sales manager Joe Reiner.

Barbara

Apr 11, 2016

Mark was responsive, helpful, explained everything thoroughly and expedited the time a bit to accommodate my schedule. I am a happy customer. The car wash was nice too.

Heather

Apr 8, 2016

Service guys are always friendly and ready to assist in any way. Always try to get me in/out as quickly as possible.

Elizabeth

Apr 7, 2016

Bud took over my sale and ordered my car. He is excellent and detailed, just what I was looking for. He kept an eye on Volvo offers to provide me the best options when my car came in.

John

Apr 6, 2016

Our sales rep Warren Gonzalez was the best! One of those rare persons who actually listens to what you are looking for and your requirements for a vehicle.

Donald

Apr 4, 2016

It was a great experience. We really liked working with Drew. He was thoroughly knowledgeable and went out of his way to make sure he answered all of our questions. He is a real asset to Volvo and we would definitely purchase another vehicle from him.

Susan

Apr 3, 2016

Friendly, helpful, washed my car even though (this time!) I was there only to get a flat tire repaired and remounted.

Ann

Apr 2, 2016

Walter Barnes,my contact there and all the people I dealt with were knowledgeable,helpful and very willing to show me how to use any device on the car, I was unsure about. I have a Volvo S60 and I love it!

Debbie

Apr 2, 2016

My service adviser, Mark was patient and understanding. He treated me with respect even as he was letting me know that my service would be costing me over a weeks worth of my wages.

Randy

Apr 2, 2016

Professional service and especially our service advisor Mark Gorsline. It is reassuring to see employees whose faces are familiar over many years. This speaks highly of your company and I hope their compensation reflects this.

James

Apr 1, 2016

Walter in Service is awesome, great guy, he listened, brought in an expert technician to diagnose with me there and then called me after 24 hours to have me pick it up. Nothing wrong with that service, especially after the fact that all the niggling little noises and issues I was having with the car had been fixed. Definitely taling it back there instead of the dealership I bought the car from on south broadway. Good guys

Ann

Apr 1, 2016

it is like family, they respect you and Walter Barnes has been my service advisor for 23 years!! love the continuity this dealership porvides and very personal service, you are a member of their family, outstanding customer service

Reeve

Apr 1, 2016

Bud - our salesman was great to work with and keep in touch about our car status.- he went above and beyond.

Peggy

Mar 31, 2016

Always efficient, knowledgeable, honest. Appreciated working w dealer on vehicle for my mom during our appointment. Have been a customer over a decade.

Christopher

Mar 30, 2016

Drew Harrison! Our car buying experience was stellar because of Drew. He was open and honest and never played games with us. We felt comfortable asking questions and talking with him throughout the process. We've never had a car buying experience that was so easy and comfortable. Even Ryan, the finance manager was easy to work with. We never felt pressured by him. We were very informed throughout the entire process. We can't say enough about how pleasant the experience was. We look forward to recommending Rickenbaugh and in particular, Drew, to our friends and family looking to purchase a car.

Ross

Mar 29, 2016

Great and timely service. Walter Barnes is a great service consultant. Consistent service for the 15 years I have been a customer.

Terry

Mar 29, 2016

Efficiency: I didn't have to wait to get checked in or out; Convenience: I was given a ride to work from the dealershipCourtesy: The agent (Mark) and the mechanic were all very courteous.

New buyer

Mar 28, 2016

Rickenbaugh Cadillac Volvo is a great place to do business

Nancy

Mar 28, 2016

Everyone was helpful, friendly, knowledgeable, and answered all of my questions even if I thought they might be a "dumb" question.

Daphne

Mar 27, 2016

Always a great experience. The customer service cannot be matched in my opinion. The quality of the service cannot be matched.

volvo fan

Mar 25, 2016

Bob Koprowski [sp] was patient, answered endless questions and helped me get to know the car.

Judith

Mar 24, 2016

Easy to accomplish, hands on help with the new car systems.I feel safe in this Volvo for the snow and mountains of Colorado. Service has always been very important to me and has exceeded my needs. Buying a new car and having a trade-in was seamless.

Thomas

Mar 24, 2016

I had to put air in my tire and realized it was leaking so I drove to Rickenbaughs. Walter took me in even though I had no appointment. The total charge was $21 and they even washed my car! Thanks Walter!

Nicholas

Mar 23, 2016

Service staff is always friendly and attentive to what my needs. Mark did a great job and assisted me with all of the work needed for my vehicle.

Katherine

Mar 23, 2016

We enjoyed working with Drew. He was personable, patient, professional, knowledgable and honest. He worked with us to match our needs in order to find the best vehicle. We can't say enough good things. He earned our business. The kids corner is a brilliant idea!Thanks to everyone for the positive experience!!!

Heidi

Mar 22, 2016

I liked the large selection of cars and the communication style of the salesman. Note only did I get to do an extended test drive but I also received the purchase and financing information by email, which was a real game changer for me. I travel a fair amount and also like to take my time and study the numbers before making such a significant purchase.

Leah

Mar 20, 2016

Mark was very thorough in explaining what was going on with my car and why things needed to be replaced or fixed sooner or later. There was also a technician standing nearby, that when I explained something odd going on with my car, he was able to talk about it with me and knew exactly what the problem was and how to fix it.

Sandra

Mar 18, 2016

I experienced excellent customer service at the dealership and most importantly had a professional, well experienced sales associate. I live in Littleton which has a closer Volvo dealership that I had a horrible experience at and found their sales associates to be rude and arrogant. I literally had a sales manager tell me to take my business elsewhere when I did t want to pay full price, this isafter having purchased cars from them in the past and having used their service department for years. Rickenbaugh is soooo much better!

David

Mar 11, 2016

I like that when I call I speak to a service specialist (Walter Barnes) who knows me, my cars, and is totally responsive.

Amy

Mar 10, 2016

It was comfortable and pleasant experience. No haggling helps. Warren was nice and funny and did not "turn on the salesman". The lounge I waited in for financing was nice and I could work while I waited. The wifi certainly was appreciated. It was nice too that Warren cleaned out our old car. A little creepy to have someone go through your stuff but nice none the less. I even told a friend yesterday that in 2 years time when our 14 is close to 16 I will call Warren with a few months notice so he can be on the lookout for something for me so I can pass down my Lexus to our son. I hope the car we bought is reliable. If so we will certainly make Warren and Rickenbaugh our go to dealership.

Marco

Mar 8, 2016

I worked with Kieth, Bob and Rafael. They are all very knowledgealbe about Volvo XC 90. Upon arrival of our new car, Bob spent nearly an hour showing us how every feature worked. There was zero pressure and all were extremely professional and respectful. They are honest and up front.

Victoria

Mar 6, 2016

Dwight listens to our concerns and ALWAYS addresses the real problem, not everything in-between. He is a pleasure to do business with.

Roy

Mar 5, 2016

Walter quickly got me an appointment that fit with my busy schedule. A very nice Volvo was provided for my use while my car was being worked on, too. The work was done quickly, and they washed the outside of my car, too.

Matt

Mar 4, 2016

Rickenbaugh personnel listened carefully to my description of the symptoms, recorded them accurately, and set about diagnosing the problem. In the meantime I was provided a loaner vehicle to go about my business. Parts are on order and I'll be notified when they are in. The service could not have been any better.

Judy

Mar 3, 2016

1. I like/trust my service contact, Walter Barnes 2. It may not be the cheapest way to go , friends always tell me a "mechanic friend" of theirs would be cheaper, but I find that I feel safe and that this dealer is very honest and fair 3. The waiting room is very nice, great coffee, good snacks with cars to look at and plenty to do.

Ted

Mar 2, 2016

Experience and knowledge of service agent Mark Gorsline.Washed my car after serviceService time estimate accurate - helped that I arrived 7:45 a.m. before opening time and was allowed in.Saturday morning hours helpful.Comfortable & Friendly waiting area with beverages and granola bars. Generous seating and table space Clean well maintained facility

William

Feb 27, 2016

The efficiency of the service department. We have never had to wait a long time and we really appreciate that. We come a long distance for our car care and so having a loaner when we need it is very handy. Thanks.

Paul

Feb 25, 2016

Just needed minor adjustment, Walter kept me informed, techs took time to find the issue, problem was fixed. My service rep, Walter Barnes knows my cars. I like working with him.

Wendy

Feb 25, 2016

efficient effective effortless from the sales department....interior clean up of the car needs a pick me up after it had been processed.....however we are picky

Melissa

Feb 25, 2016

I am always treated like a valued customer. Walter is very efficient and greets me like a friend. We were able to have a loaner vehicle and run errands and visit the zoo so my kids and I were not cooped up in the dealership. The service was done in a timely manner and we were on our way well before rush hour!

Emily

Feb 24, 2016

I just love coming to this dealership. I always feel like they go above and beyond on everything they do. Thank you very much

Mike

Feb 24, 2016

My service advisor, Mark, kept me up to date on the the status of the work being performed on my car, both Mark and the technician listened to my concerns and worked hard to fix the problems. While the updates weren't fixed on the first try, due to circumstances beyond anyone's control, Mark made sure I had a loaner car and was comfortable with all that was going on behind the scenes.

Geoff

Feb 24, 2016

Came in wit h no appointment, problem take care of, car washed, and on my way in less than 30 minutes

Mike

Feb 23, 2016

Friendly, knowledgeable Service Techs & Writers (Norm Fryer) make sure that everything is checked and double checked for safety. Regular maintenance is done every time I bring my vehicle in without asking! Thank you.

Mike in Denver

Feb 18, 2016

I have been taking cars to Rickenbaugh for years. The same service writer has been there for a long, long time - nice to see that kind of consistency. I am always treated well, it is very convenient to drop off the car in the morning and get a free ride to work downtown, and have the driver waiting for me at the end of the day to take me back to the dealership. Couldn't be any easier!

Thomas

Feb 16, 2016

Blaise and Tami were pleasant and walked us though our purchase options and gave us a great overview of our new vehicles options.

Canton

Feb 15, 2016

Rickenbaugh service was the same as it always is: friendly, on time, and taking care of all o f my requests.

Jose

Feb 15, 2016

Friendliness, honesty, professionalism. Excellent customer service. Got an answer to all the questions I had. I will definitely recommend this place to whoever need a nice and reliable car.

Nicole

Feb 14, 2016

Professional and friendly service. Appreciated the flexibility with my appointment time as well as my previous commitment ran later than I expected.

Adam

Feb 7, 2016

Dwight always tried to make the service visits successful and easy. Very prompt to return phone calls. Just referred my parents to speak with Dwight for their Volvo. They currently have the Volvo serviced at a competing dealership but said they will now contact Dwight for the next service.

Robert

Feb 6, 2016

Customer Service. Walter and Dwight were both terrific and Bob Koprowksi, my sales rep for years was also right there when I needed him as he has always been.

Morris

Feb 6, 2016

Dwight was professional and personal. He made me feel as if my auto issue was his priority. Offered some recommendations on my service and resolved some minor issues without minimizing their importance to me.

Barbara

Feb 4, 2016

Walter estimated the time the appt. would take correctly. He checked the tread on my tires and said it was time for new tires. Current tires purchased in 2006 at 61,000 miles. New tires at 96,500. Nothing else wrong with the car at this time. He has a good sense of humor, always a plus.

William

Feb 1, 2016

The customer service we received was exceptional. From the time we walked in the door through talking with Service. This is why we continue to come back to Rickenbaugh. Thanks to Joe, Drew, Keith, Ryan and Walter. You are all great at what you do!

Mary

Feb 1, 2016

It is always a pleasure to work with Dwight Davis in the service department concerning our Volvo S60. There is none better in all respects.

Michael

Jan 29, 2016

Bob was very friendly and easy to work with - he understood i didn't have a lot of time and made things quick and efficient.

Mary

Jan 27, 2016

Walter is always so calm and cool, I love working with him. My kids really took advantage of the kids play area, thanks for letting them tear it up!

Selena

Jan 27, 2016

They didn't try to sell me a car that I wasn't interested in. They tried to find me exactly what I wanted

Randall

Jan 27, 2016

Since I live a substantial distance from the dealer I dropped the car off early and they worked it right in. And everyone is always so friendly and nice.

Kelly

Jan 26, 2016

1. it was easy to schedule an appointment. 2. it was great to have a rental car and this was quickly processed. 3. the service was completed in a very timely manner. 4. my car came back sparkling clean!5. Everyone was friendly and helpful.

Peter

Jan 26, 2016

We liked the competent, professional service. Ron and Bud promptly answered all our questions and researched the answers. We were very comfortable with them and consider them friends. Felt that they were guiding us and working for our best interests.

Maureen

Jan 22, 2016

Walter Barnes is my service person and he always takes my concerns seriously. I am pleased with the service department.

Victoria

Jan 17, 2016

The convenient location, ability to make an early appointment, offer for a ride, extremely comfortable lounge where I can work as I wait and wonderful care. Walter had me out in under 2 hours.

Anne

Jan 17, 2016

Dwight is always so professional and helpful.Because I live quite a distance from Denver, I especially appreciate how accommodating he always is. Work is always done well and I love that my car is sooo clean when I pick it up. The loaner car program is also helpful.

Paul

Jan 16, 2016

Dwight has always been courteous, professional, and personable, prompt in solving the issue. He really knows the inside and outside of the Volvo.

Manuel

Jan 16, 2016

Service with a smile, ease of scheduling service, car ready as promised, clean facilities, free car wash, easy check out at friendly cashier and refreshment available...

Jennifer

Jan 15, 2016

I've been purchasing Volvo's from Bud for at least the past 10 yrs. He's so easy to work with as is the rest of the dealership. Everyone is so great to work with!

Jan

Jan 15, 2016

My service advisor is wonderful! He remembers me and my car and is always so professional and friendly. Whenever I go in for service, I leave with a clean car!!

Tracy

Jan 15, 2016

The integrity of my sales team, the transparency of the pricing process, and the friendly no pressure envinment. They were not focused on selling me a car; they were focused on helping me make the right decision.

Marcia

Jan 14, 2016

They are always very helpful, and go out of the way to make your experience a good one. Very polite.

Toni

Jan 13, 2016

I wasn't the easiest customer to deal with. I initially decided to purchase a 2013 Volvo S60 and after Ted and John agreed to all of my requested equipment enhancements I backed out of the deal. A week later I changed my mind and called Ted. He was friendly and understanding and ensured i received the original deal. I felt like family by Ted (sales) John (sales mgr) Corey the youngster and Walter (service department). Satisfied customer, Toni G.

Jennifer

Jan 13, 2016

Ted was amazing. This was the easiest car purchase I have ever made. He knew what I wanted, didn't try to push me into a more expensive vehicle. I told Raphael that I did not want him to find financing for me. I am so glad that he encouraged me to reconsider. The financing he obtained was 6% lower than my bank.

TOM (AKA CHARLIE ZEBRA)

Aug 6, 2015

Previous Review: "SUSPECTED MISDIAGNOSIS" VP of Rickenbaugh settled the matter to my satisfaction, offering me complimentary benefits.

Beth

Aug 4, 2015

I have done business many years ago at Rickenbaugh I must say this is the best experiences so far. Ryan was our salesman he was professional and knowledgeable. I highly recommend Richenbaugh, their sales team and service department is great!

J. Roberts

Aug 4, 2015

I would like to thank your dealership for the excellent service in both buying and servicing my Cadillac. Ryan Nienhueser was wonderful to work with as my salesman! I have recently moved out of state, but appreciate all the good people I had that helped me while at the Rickenbach dealership. Thank you and all the best to everyone there!

Amadala

Jul 22, 2015

Service writer did not diagnose problem correctly. Mechanic should have double checked before making repairs. Real problem was found later, but should have been found in an initial inspection which was supposed to be thorough.

Omar

Jul 22, 2015

Inspection of car not thorough.Misdiagnosed a problem.

Pleased in New Mexico

Sep 11, 2014

I can only reiterate what all the reviews have said, "great experience, no pressure, quality product, customer attention, etc". In my opinion Rickenbaugh Cadillac and Warren Gonzales are the standard by which all dealerships should be judged. The trip to Denver was worth every mile.

David 'n Denver

Sep 3, 2014

My wife and I have purchased four Cadillacs from Rickenbaugh's and had five serviced there so far over the years. The latest, purchased through Peter Dimond and Mike Moxley, was just as relaxed and easy as the others. Other reviewers have mentioned being like "family" and that's exactly right. Of equal importance is the quality of service provided after the sale. Over the years I've come to know all of the Service staff (one the Cadillac side) and they will bend over backwards to take care of your car. They're completely honest; you'll never buy something you don't need, and they do the job right the first time.

Deb

Aug 27, 2014

Ryan was my salesperson, for my recently purchased SRX. He was very responsive, and offered great customer service, answering any questions I had.

Ken Brown, Jr.

Aug 16, 2014

After 35 years of hard work, I was finally able to buy my first new car. I had been shopping for about 3 months, visiting pretty much all the dealerships around the metro area. Ryan at Rickenbaugh treated me like a valued customer from our very first hand shake. He listened to my needs, and answered any questions I had like a professional. Salesmen at the other dealerships could learn from Ryan on how to treat customers. I felt no pressure to buy something other than what I wanted. I am a 100% satisfied customer and would recommend Rickenbaugh to anyone looking to buy a car.

Jan the mountain man

Aug 7, 2014

I've been dealing with Rickenbaugh for some 19+ years and there is a reason for that and it all comes back to your people. I have made friends here and while some have gone on to retirement, Ryan Nienhueser has filled the void seamlessly. I found Ryan to go the extra mile to answer questions. make himself available, and an easy guy to trust. Ryan's a stand up guy and a pleasure to work with. I would recommend Rickenbaugh and Ryan by name without any hesitation or reservation.

PatM

Jul 27, 2014

Ryan is an excellent example of the exemplary care and service that I received . By far he is the best salesperson I have worked with in all my years of purchasing vehicles.

Jim R

Jul 24, 2014

Out experience with Rickenbaugh Cadillac and Volvo was superb. Ryan Nienhueser was very helpful and professional. He took us through the USAA buying process for ordering a 2013 ATS4 2.0T to our specs. He also kept us updated on the cars manufacturing progress and did a great job explaining all the technological features of the car on delivery. The lease process with their finance department was smooth as silk. We had such a great experience that when it came time to get another car, we went back to Rickenbaugh, but this time for a Volvo. Ryan introduced us to Ton Mroz, who took us on a couple of test drives and helped us find he perfect 2013 S60 T6 R Design. We love both our cars, but even more so the great experience at Rickenbaugh. Highly recommended!!!!!!

Donna

Jul 22, 2014

Ryan Nienhueser was my salesman and it just went so smoothly, it was a pleasure to buy a car at rickenbaugh caddilac!

MPH

Jul 22, 2014

Ryan Nienhaueser and Rickenbaugh did a fine job when we bought our new 2014 Cadillac. Took time to explain everything, and it has been a great car.

Sue

Jul 22, 2014

Ryan Nienhueser was our salesman; we traded in a Kia for a Cadillac SRX and Ryan was very nice to work with. He had lots of patience while we decided what we wanted and they gave us a good value for our trade-in. The transaction took less time that usual, which we very much appreciated, as we had our 2 small grandsons with us.

Vietnam Gunship Pilot

Jul 21, 2014

Just purchase another (3) Cadillac from Rickenbaugh Cadillac. Was also considering the the Lexus 350. Just cannot beat the relaxed negotiation process at Rickenbaugh. Have also been dealing with the service department for 12 years and TRUST them, everyone treat us like family, always knowing our names and provide quality sales and service. Major decision factor for this purchase, can't give up that peace of mind!!! Since the purchase the salesman (Ryan) has called, sent an email and a card letting us know that we can contact him with any questions.

Happy driver

Jul 21, 2014

I have always found looking for a car to be very tedious as I know nothing about cars except what I want. Ryan Nienhueser was exceptional at helping me not only understand more about the workings of the 2014 SRX but also why it could be a good choice for me. He was always available for my questions and made sure the deal happened smoothly and pleasantly for me plus he continues to keep in touch to make sure that I don't have any unanswered issues. It has proved to be the best selection and I have enjoyed it tremendously. Great person and place to do business with!!

RobertaL

Jul 21, 2014

I purchased my new Cadillac at Rickenbaugh Cadillac and worked with Ryan Nienhueser. There was no pressure and when I determined to purchase the car, the closing process when quickly and without any issues. I love my new Cadillac and highly recommend Rickenbaugh Cadillac. Ryan was great to work with!

MARK KRAHENBUHL

Jul 21, 2014

HAVE LEASED 13 PLUS CADILACS FROM RICKENBAUGH. RYAN NIENHUESER HANDLED MY LAST LEASE BUYOUT. NORM FRYER IS MY SERVICE MANAGER. BOTH ARE GREAT PEOPLE.

LynnB

Feb 11, 2013

I wanted a used model to let someone else take the first or second year depreciation hit. I was going for a BMW 3 series sedan when I read a Motor Trend evaluation of 8 "sports sedans", and while the BMW finished first, the Volvo S60 was close behind at far less cost; And BMW's are notorious for poor quality, so first went to McDonalds where I was not impressed with the sales guys...didn't even get into the car with me to show me the controlsl. Went to Rickenbaugh where the sales gal got in a 2012 model and showed me some of the many features, and then saw another model, a 2013. I liked the red 2012 but not the black interior, and the 2013 was black, but with ivory interior. I went back into the sales desk trying to decide and the sales manager came in an knocked another $3K off the already discounted 2013 price, so it was $1000 less than the 2012, and one year newer with 3700 miles vs. 10,000. THAT was easy. In the next week I got thank you emails from the sales gal, sales mgr, general mgr., and intro email from the service mgr. First time in a long time a car dealer actually seemed to appreciate your business.

MStan4d

Sep 28, 2012

The sales women was wonderful. I called ahead to see if the car was still available - When I arrived the car was ready for me to test drive. I felt no pressure to buy, but when I decided that it was the car for me, the negotiating and closing were quick and simple. Very happy! I would recommend shopping at Rickenbaugh.

Subaru

Apr 6, 2012

Decent experience with buying a Subaru. Nothing out of the ordinary. You get a lot of speeches about how they have been in business for 70+ years and they do a 73 point inspection. That great and all but every dealer says those things so it didn't hold much water with me. They need to back up their words with a short term warranty. Donnie was a good guy to deal with.

Pleased Customer

Dec 12, 2011

We bought a used Ford Escape from Rickenbaugh Cadillac Volvo. They were helpful, honest and fair. Definitely no high pressure sales here! Our salesman, Donny was great to work with, as was his manager. We will definitely go back to them for our next car. This is a class operation and we can see why they've been in business so long.

ayoung17

Aug 6, 2011

It was really good to have my car get service and change oil there. There are free drinks and wifi in customer rest area. Very nice people in the service department.