Used Cars for Sale at Ripley and Fletcher Ford in South Paris, ME

Troy Murch

Mar 30, 2016

The service department did a great job. Thank You.

Holly Griffith

Mar 29, 2016

I purchased a 2014 fusion and I had AMAZING people ensuring I got the perfect car for my lifestyle. The service department is great and are always there when I need them. Only thing that I would like to see changed is having Ripley and Fletcher bring back Scott Martel into the service department.

Vicki Grant

Feb 6, 2016

Always have fast and excellent service. I'm a very involved grandparent, so my time is very limited and they make getting things done for my car easy.

Alisha Walker

Feb 3, 2016

I just bought a 2016 Focus SE. I love my new car thank you Ripley And Fletcher for making this happen for me the staff was awesome thank you again

Cynthia Thibodeau

Jan 22, 2016

I love my Ford Escape Titanium and I highly recommend Ripley and Fletcher because their customer service is great!

Patricia Cummings

Nov 20, 2015

Took my car in for an inspection sticker and oil change. Everything was fine and the folks at Ripley's are always very kind and caring.

Helen Sampson

Nov 9, 2015

I am always treated so well when I get anything done for the car at Ripley Fletcher and it is a pleasure to see the friendly people there also! Thank You!

Brenda Coleman

Nov 6, 2015

Glen Huntley has been very helpful when I have been in the need for a car and the service people have been right on top of everything thank you very much

Tere Porter

Oct 22, 2015

The C-Max seems to be quieter, more responsive & makes better use of the electric motor. Everything was done on time and appears to be correct. Thank You

Peggy Crosby

Oct 13, 2015

Customer service is superb. Timely completion of service.

George Colby

Oct 10, 2015

Brief. Randy Olson found what I wanted in less than 20 minutes. I enjoyed checking out with Tracy.

Mark and Harmony Renna

Oct 4, 2015

My experience with Ripley and Fletcher has been awesome. Both times... This is the second vehicle that I bought from Ripley and Fletcher. Joe Galletta and Hank Richards are awesome. They went above and beyond. I have been to two other dealerships (Yankee Ford) especially was not helpful at all. Ripley and Fletcher make it easy to buy a truck. I will be back for my third vehicle. Mark Renna

Sally Emery

Sep 13, 2015

Service on my 2014 Ford Edge was great. I was impressed with the speed in which the work was done, allowing me to get to work much earlier than expected.

Claude Rioux

Sep 4, 2015

Staff was very polite and courtious. Everything was finished within the time stated.

Aaron Edwards

Sep 2, 2015

The drop off was easy and they met all of my expectations. When automobile service is made this easy, it's easy to go back.

Mary Rohde

Aug 26, 2015

As always, wonderful experience. Everyone was very helpful and welcoming. Thank you all!

Greg

Aug 25, 2015

Lots of software recalls, which took some time. They said it should take all day, but they had it done sooner.

Frederick Spector

Aug 21, 2015

The 15S14 Ford recall service was well done by Scott.Still no word on the airbag recall alert from Ford.

Julie Coolidge

Aug 20, 2015

Scott in service was an amazing help to me. If he had a question he did not hesitate to ask! My experience was a lot better since I did not have to deal with Mr. Yates, the service manager.

Jeffrey Carver

Aug 14, 2015

Great service, great staff Scott Martell as always

Leah Gamez

Jul 30, 2015

I was very please at how fast they were able to get my car to their dealership. We love our new car. And the gas mileage is amazing.

Carl Carlson

Jul 21, 2015

The recent service call on my Ford Explorer went very well. The work was done in a timely manner and the cost was in line with the estimate. Nice job as always.

Glen Holmes

Jul 21, 2015

the service manager was great and my vehicle was ready before i was expecting

Stephen Huntley

Jul 20, 2015

2015 Focus purchase was smooth. Salesman treated me like family and was helpful with all aspects of the purchase.

Stephen E. Wiley

Jul 14, 2015

I tried to deal with the local dealership in South Portland. After being treated like I was an idiot, I took a friends advice and called Ripley & Fletcher. Thank GOD. The people at Ripley & Fletcher are true professionals, and they understand how to treat customers with respect. Having been brought up in the family Pontiac business, I understand what great customer service is and that is all that Ripley & Fletcher knows. Joe Galletta and Hank Richards are two of the nicest people I have ever meet in a dealership. The only place I will ever send family and friends to is Ripley & Fletcher. Thank You for a most enjoyable business transaction.

Seth Locke

Jul 14, 2015

Scott always calls before fixing anything and has it done when he says it will be.

Pennie and Jeff

Jun 30, 2015

My husband and I just purchased a 2012 Ford Fusion from Ripley and Fletcher on May 10th, 2015. The experience and customer service is undeniable. Lou, (our salesman), Joe, (finance), and Scott, (service department), are just outstanding people who you can trust and know care about the person and not just being a number. These folks have gone above and beyond in making our purchase an enjoyable experience. This a rare commodity today. Please folks purchase from Ripley and Fletcher and from Lou. You will not regret one second of choosing this man and the dealership. Visit them in South Paris, Maine!!! I know we certainly will go back to purchase another when the time arises. Pennie Libby

Jami Holmes

Jun 28, 2015

I couldn't find a water fountain and the drink machine was out of order. But the service guys were great.

Tere Porter

Jun 10, 2015

Everything was done as expected. I am very satisfied. The service department is so busy,that sometimes it is difficult to get through to them on the phone. Is is not their fault, but that issue needs to be addressed.

James Perkins

Jun 9, 2015

Great folks. Grate coffee!! In/out and on the road in great time. 2015 F350 Lariat. ..

Vicki Grant

Jun 9, 2015

Oil change was quick and easy. I called made an appointment and they were able to get my car in when it was convenant for me.

R. W. Merrill Elec Contr. Inc.Valued Customer

May 24, 2015

I had a problem with my Ford Cutaway Utility Truck and notified Ripley's when working in the area to see if they could take a look at it. They scheduled a time to bring it over from the jobsite, and it was left for them to troubleshoot. They took care of the problem and called the jobsite that it was ready to pick up. It means alot, to a business owner like myself, to be able to count on a dealership to take care of problems so as not to have this vehicle out of commission causing delays and interruption in work schedule.I really appreciated the prompt service and do realize it will not always be possible for this to happen, but the effort made by Ripley's is certainly to be applauded.Thank you for all the support shown.

Emilyn Jean Richards

May 20, 2015

Always a great experience. They r a great local dealership with a great reputation for always putting the customer first. The service after the sale is none to be compared. They r always eager to please and do whatever it takes for full customer satisfaction. Really love all if the people that I've dealt with over the years that make ripley and fletcher ford what it is today. GM Joe is truly working hard toward making this little dealership to perhaps one of the best in the state if not in the northeast!! It is growing with many satisfied customers. I am proud to be just one of them. Sincerely Jeanne Richards. Oxford Maine.

Helen Sampson

May 15, 2015

The staff is always friendly and helpful explaining things to me when I ask a question. I bought a 2014 Focus and it is a good car for me.I really like to drive it.

Holly Piirainen

May 14, 2015

My boyfriend and I bought a 2014 Ford Fusion in August 2014 and we will ALWAYS return to Ripley and Fletcher for any of our automotive needs. We consider them to be our dearest friends. They go above and beyond to ensure that we are well taken care of. They have had some unfortunate reviews but to us, they are the BEST! Thank you Scott in service for making sure our "Baby" was well taken care of?

Glen Holmes

May 6, 2015

I take my cars every time they need maintenance and as always the staff is very professional and informative. I always feel that I have been given all the options and have been given the best recommendations. I can not imagine taking my cars anywhere else.

David Bobbe

May 5, 2015

We are ALWAYS happy with the service and staff at Ripley & Fletcher.

Vira Micklon

May 4, 2015

I am pleased that Ripley & Fletcher offers valet service.

Gregory Bartlett

May 3, 2015

Basically, I got the car I wanted. They had no problems ordering me a new 2016 Fusion Hybrid. The staff was friendly, as usual. The car is beautiful, runs great, & gets good gas mileage. I travel 66 miles, round trip, for work. I live in the foothills & travel to the coast. I'm averaging 50 MPG round trip. I get 55 going to work, it's mostly downhill from the foothills. Going back UP(hill) to home I get 45, for the 50 MPG average. There is no turnpike driving. My max speed is 60 MPH. Overall average mileage for all my driving so far is 47 MPG.

Michael Dailey

Apr 30, 2015

Service and ownership went above and beyond in order to satisfy my needs when it came to the repairs to my vehicle.

Penelope Bryant

Apr 27, 2015

Brought my Outback in for 85K checkup, and glad I did. I had a tire with a slow leak, and it has been driving me nuts putting air in constantly!! They found the reason was an improper seal on the rim. No more leaking, no more warning light! They also found the air filter was very dirty, and replaced that too (with my permission of course). They checked everything, and provided a nice service report that I can use for future reference. I am traveling this weekend, and now have peace of mind. Very pleasant people to deal with, the waiting lounge is very clean and has top notch reading material! Say 'Hi' to Joe G. and Lou C. for me!

John Toussaint

Apr 24, 2015

Excellent and efficient service, provided at a reasonable cost for my 2012 F150. Thanks

Patricia Carter

Apr 20, 2015

I have a 13 Ford Fusion. I was treated very well when I came in for body repairs on my car. The car was ready to go when they said it would be. They did a good job and the guys sure are friendly.

Rose Farnum

Apr 17, 2015

I appreciate the way the everybody treated us at Ripleys. Salesman was not pushy! The negotiations out in the open was pleasant and respectful. Everyone treats you like you someone special. The service dept has also professional & prompt. I highly recommend buying a truck or car from this dealer ship! Besides that I love my Ford Truck! It drives like a dream! Has the power to haul my trailers and in the summer plenty of room to carry Kayaks, bicycles & materials u need to go to camp! Thank you!

Kathy Cady

Apr 14, 2015

Another outstanding job by all at Ripley and Fletcher.

Bruce Glines

Apr 10, 2015

Had an oil change. but was impressed when they noticed that the car needed to be inspected and consequently did it! Saved me another trip.

Tammy Kilgore

Apr 9, 2015

I purchased a 2009 Jeep Liberty. The sales rep. was very helpful, he answered questions and took care of my concerns with the vehicle.

Sabre Yachts

Apr 7, 2015

Very professional and helpful getting us into the car we wanted.

Arlene Jacques

Apr 6, 2015

This was by far the best car purchasing experience I've ever had! I came in knowing what I was looking for, and the sales folks were truly helpful in getting me into the right car for me. They were professional and knowledgeable without being pushy. They made me feel welcome, made sure I was happy with the condition of the car I liked, and I went home with my 2011 Fiesta a very satisfied customer indeed! I highly recommend checking out Ripley and Fletcher for your next car purchase.

Sandra Porter

Apr 6, 2015

Great service, as always and very knowledgable staff

Murad Sayen

Apr 3, 2015

I continue to be impressed at how much Jim Yates, the service manager, is willing to bend over backwards to make my experience a good one....outstanding, in fact.

Ronald Polley

Apr 3, 2015

Still waiting for something to be done about the air coming in around the doors!!

Valued Customer

Mar 28, 2015

Staff was friendly and helpful.They went all out to find the truck I wanted,very patient and accommodating. It will be the first place I check out on my next vehicle.

Matthew Ferry

Mar 25, 2015

Lou Couture is a great salesman. He was able to not only satisfy my needs, But also my girlfriends needs as well. Lou, Joe, and Tracy are great to work with.

Cindy

Mar 20, 2015

I brought the Edge in with a power steering problem. I had a leak that required replacement and it was covered under the extended warranty purchased. I called about 15 minutes before the service department closed, knowing that I wouldn't make it down in time to pick up and car and asked if the bill could be taken upstairs so I could pay for it and pick up the key. Scott said, "No problem" he would take it right up. What I DIDN'T expect was for them to drive my car up to where it would be more convenient (on an icy cold very windy day!) to pick it up. It was very thoughtful and exceeded my expectations! It's a great group and thank you!

Holly Piirainen

Mar 12, 2015

As usual Scott in maintenance was right there to make sure everything was ready to go for my cars first long trip out of state

Jancie Cazneau

Feb 25, 2015

Always great! The staff is friendly and thorough with explaining anything.

Russell Merrill

Feb 25, 2015

I had called on short notice after a cut tire(rear dual) at our local transfer station went flat. When I called they had the exact tire I needed and was scheduled the next day for installation. While there, they were also able to give me the free oil change(less than 5000 miles) that was stated when I had purchased the vehicle. Also while the vehicle was there, I had the body shop take a look at refabricating the rear bumper in order to raise the reese hitch that was installed from Utilimaster.They have given me a verbal estimate, as I had asked for, and I am planning to have them do that work later this spring when the weather warms up.Everyone was very accommodating and I appriciated very much the prompt service and their ability to get this commercial vehicle back on the road and enabling my business to continue with very little interuption.

Wayngelyn Andrews

Feb 25, 2015

You make it convenient for me by picking up and dropping of my 2013 Ford Explorer, THANK YOU! It may seem like a small task on your part, but it makes my day a lot easier to know that you will do this for me, again, THANK YOU!

Christopher Gilbert

Feb 24, 2015

We had a great salesperson who gave us many options for a new vehicle as we traded in two vehicles and turned it into a one car lease.

Jeffrey Carver

Feb 24, 2015

had oil change and a inspection. Service was great.

David Roy

Feb 23, 2015

I purchased a 2015 Ford Expedition. The dealership was very quick on finding the vehicle I wanted. Lou Couture was a pleasure to work with. He was very helpful, and knowledgeable. I would definitely recommend buying a vehicle from Ripley and Fletcher. There was absolutely no pressure from the staff on buying a vehicle when I walked in the door.

Skip Dunning

Feb 12, 2015

Once again, Lou exceeded our expectations. I came in with the idea of trading a vehicle for something newer and less mileage. Not only did I get a newer vehicle but with 100,000 miles less for very little more.Joe was able to obtain the financing when my credit union would not. Outstanding service that will keep me as a customer for years to come!

Sharon Breytenbach

Feb 12, 2015

No pressure sales team. Interested in meeting our needs not selling us theirs. The whole process went quickly and painlessly. Now we are the proud owners of a Ford F150!

Peggy Crosby

Feb 11, 2015

Prompt service and all done to my expectations. Will return in the future!

Gary Crowell

Feb 11, 2015

Have always been pleased with the professional sales and service we received at Ripley & Fletcher. This is the reason why we have purchased two F-250 /2014 and one F-450 /2013 in the last two years.

Kenneth Vogel

Feb 11, 2015

Always great service, more coffee ! Haha, great sales team!

JK

Feb 4, 2015

Everyone was very pleasent and took good and had my truck fixed pretty quickly

Robert Yates

Jan 21, 2015

I have been in several times and always treated with the upmost respect Keep up the good work!

Randall Targett

Jan 19, 2015

Used Expedition EL 2012. Just had 25,000 mile service and were very happy. Thank you.

Marianne Todd

Jan 17, 2015

They were very good giving me a ride to work. They called and let me know when the car was ready very timely. Great service for the money!

Sharon Huntley

Jan 16, 2015

They did an oil change car was in and out in specified time.

Michael Smith

Jan 14, 2015

The folks at Ripley's went out of their way to make my trade-in and finances work to get a great used car.

Christopher Gilbert

Jan 9, 2015

Hank Richards ensures that we get the best service! Prices are fair and reasonable.Thank you!

Marjorie Risica

Jan 9, 2015

This is the most customer friendly dealership I have ever had to work with. Toby always goes out of his way to accommodate my needs.

Terry Ann Holden

Jan 7, 2015

Greg in the body shop was very helpful. He explained what would need to be repaired or replaced, and the process for achieving that. Greg kept me apprised of the slippage in the timeline and alerted me when the car was ready for pickup. His attention to detail and high level of customer service made a difficult situation much more managable.

Rosalie Farnum

Jan 2, 2015

I was treated very professionally at the dealership. Everyone was so considerate & helpful! My only regret is that I didn't buy a truck with the bucket seats & console in the front..I'll try to upgrade in a year or so unless you have some ideas for me to do that..Happy New Year!Rose

Edward Dilworth

Dec 31, 2014

Great customer service. Jim Yates is the best. He could not do a better job with service and expectations.

Gregory Bartlett

Dec 31, 2014

Called in the afternoon. Needed a tire patched after using the Mobility Kit. They got us in first thing the next morning. While there, the oil change was close to being due, so they did that, the car checkup, and balanced all the tires !!! Plus, they washed the car after finishing the work !!! A+++

Velver Vincent

Dec 20, 2014

I never had salemen get down and show under the truck befor. mr.lou c. is one of a kind salemen I have every ment. the whole office was different from any dealership, we have ever been to. we will go back in the future to do our car,or truck buying.

Christie Young

Dec 19, 2014

I leased a 2014 ford focus. It's a cute little car and great on gas. I do however find that the car is really bad in the snow, even with studed tires. Also the computer that runs the transmission was not working properly, and it needed to be replaced. Although it was fixed for free, it still was an inconvenience to have to bring my car down, drive home in a loaner car, drive back down with the loaner, and drive my car home, so I did end up paying out quite a bit on gas. Overall I like the car but it's not the best car for me! I would rather have something with 4 wheel drive and something a little bigger! Keep up the great customer service!!!

Glen Holmes

Dec 19, 2014

I feel like a broken record every time I need something at Ripley & Fletcher they completely surpass my expectations. I had a brake light out so I stopped by to see if I could make an appointment for some time in the next few days and within 10 minutes I was on my way with the light fixed. The service Manager did it him self and I was extremely pleased the crew there is just great.

Leslie Bell

Dec 19, 2014

The service rep was very courteous and friendly...he knew his stuff about our vehicle...

Holly Piirainen

Dec 19, 2014

I purchased a 2014 Ford Fusion SE and Ripley and Fletcher went above and beyond to make sure I left with it.I had previously purchased a car from them a year earlier and when I got the Fusion they gave me more than what my car was even worth so I could get the Fusion with no money down.I have been taken care of by everyone at Ripley and Fletcher and know I always will be in the future. Special thanks to Tracy,Joe,Hank and Scott in service.Thank you Scott for putting up with my smiling face even when it really wasn't smiling hehe.Thanks again Ripley and Fletcher!

Kayla

Dec 18, 2014

Great staff. Very friendly professional welcoming from sales to service.

Daniel King

Dec 17, 2014

Fantastic/great place to do business. You are treated like family.

Ryan Varney

Dec 17, 2014

Great experience will return. Didn't have any repairs bough as is

Holly Biron

Dec 11, 2014

1 2014 f150 and a 2015 f350. Service was amazing. Hank and joe answered all questions and were the best. Def. Be back to deal with them.

Peggy Crosby

Dec 3, 2014

The ford edge was a smart choice for myself. Service was great w making the deal and pick up of car was smooth and easy. Highly recommend the dealership!!

Hilda Hinds

Dec 3, 2014

I immediately felt like I was in the right place when I met Lou at the dealership. He was so informative, helpful and fun to deal with. He did not pressure me and listened very intently to what I really wanted. The owner, Joe, was very straight forward, personable and helpful. I will recommend these folks to all family and friends. They made it a smooth and stress-free experience.

Robert Hand

Dec 3, 2014

I leased a 2014 F150 STX Crew, and traded a 2002 Ford F-150 FX4 Crew. Lou was my sales rep and he was fantastic. Joe, the manager, was also great to deal with. And Hank did a fine job with the numbers. Randy actually hit me up to trade a few weeks ago and was also very pleasant.

Jerry Bowes

Nov 24, 2014

I recently purchased a 2015 F-550 Diesel Dump Truck with a very special custom dump body for our Firewood Business. Ripley and Fletcher was Great to deal with from start to finish! I would definitely recommend them to all my friends and family. This was my first experience purchasing a new vehicle from them but their service department has serviced several trucks of ours over the years and the do a spectacular Job. Toby in the big truck department is very knowledgeable and Jim Yates who recently joined the service department about six months ago is also extremely knowledgeable with all Ford vehicles. I look forward to continuing doing business with Ripley and Fletcher they are a real "Class Act" and a credit to their profession!! Thank You!P.S. My sales person Don Tibbets was a pleasure to deal with and very dedicated to ensure the vehicle we needed was exactly what we got. Don was great to deal with and I look forward to dealing with him again!

Kate Whitaker

Nov 24, 2014

I purchased a 2005 Ford Ranger. The staff was wonderful and got me into the vehicle I wanted.

Kathy Richards

Nov 24, 2014

Always professional and fast. Scott and Jim are very accommodating.

Beverly Stevens

Nov 20, 2014

Always good service. Courteous employees and prompt service

Randall Mills

Nov 20, 2014

Service department was very helpful in getting an appointment last minute for an oil change before I had to travel out of state.

Thomas Neal

Nov 19, 2014

Ford Escape Very nice in every way. Tracey, Hank and Joe were exceptionally nice and helpful. Thank you.

Leslie Bell

Nov 13, 2014

It was a very enjoyable purchase.. No pressure from employees to make the purchase..just a fair deal..we will purchase from Ripley & Fletchers again...

Michael Gendron

Nov 13, 2014

Great buying Experience. Very Customer service oriented and wanting to please. A very happy customer here.

Joan Wells

Nov 4, 2014

On returning from a brief vacation prior to my husband having major surgery our vehicle broke down in South Paris, Maine. We spotted a Ford dealership two buildings down and limped over to see about repairs. The service department was closed and at quarter to five on a Saturday afternoon, they were technically already closed. The owner and another gentleman came out and asked what the problem was. We explained the situation and they offered to repair the vehicle on Monday when the Service Department opened and even offered us a loaner car, a 2012 Ford Escape. We explained that we had to be in Lebanon, NH early Monday morning for my husband's surgery and would be there for several days. They told us not to worry about it, just take the vehicle, do whatever we needed, and swap back for ours when we got done.These folks turned what could have been a major catastrophe into a relatively minor inconvenience proving that good people still exist in the world. After returning the vehicle we decided we really liked it and subsequently returned to purchase the Escape-another very positive experience. Despite them being 60 miles away and in another state, we will be regular customers in the future. I can't say enough good about the folks at Ripley & Fletcher! Thanks for coming to our rescue.

Wendy Emery

Oct 23, 2014

Hank Richards went out of his way to get us our 2015 Explorer. We are extremely satisfied.

Michael Cyr

Oct 22, 2014

I have bought several vehicles at Ripley's over the years and my new Escape is awesome!Very comfy and classy for a truck guy like myself.The staff was terrific and was eager to show me all the options and features it had.I'm not much on technology so some of the phone-computer options may go unused.Not to say an old timer can't learn new tricks!I am a little disappointed in the regular fm radio as it doesn't seem to come in anywhere near as good as my earlier vehicles.I like to listen to a little public radio and some local stations but they don't come in very well.Any ideas?I think I'll enjoy it very much!Thanks,Mike

Glen Holmes

Oct 22, 2014

I can not say enough about the entire staff at Ripley. From the sale to financing and the service work that they identified needed to be done before I could keep the car was amazing. They asked me to come in at a time certain and surprise they were waiting for me took my vehicle provided a clean loaner and I was on my way in less than five minutes. I will be having all the work done on my new used vehicle here.Thanks for a great experience and keep up the great work.

James Smyth

Oct 21, 2014

Took 3 weeks to find a F350 with my specs but they didn't give up till they found 3 for me to choose from. Thank you Joe and Glen for putting up with us.

Daniel King

Oct 21, 2014

Excellent dealership, I always feel like one of the family.

Mark

Oct 15, 2014

I bought a used Ford Escape. The people at Ripley's are all very friendly and helpful.

Robert Yates

Oct 10, 2014

Other than having to wait quite awhile to sign the paperwork I was very happy with everyone I dealt with.

Mary Delamater

Oct 10, 2014

I purchased a 2014 Edge SEL with AWD, indigo silver paint and light sand-coldored leather seats. It's beautiful.I was expecting the sales staff might overwhelm me or pressure me to make decisions in a hurry, but that was not the case. I walked in, was asked what I was interested in and shown the choices. Sales Manager Tracy Knight was helpful, low-key and congenial. It was a very different experience than what I had expected.I think it helped that Tracy and my sister work at the dealership and so that "family" kind of atmosphere in the workplace benefited me.I also was introduced to the owners, Joe and Bill, who were also very welcoming and congenial.The service was spot-on. My questions were answered and whatever I needed was taken care of asap.The staff followed up with phone calls to see if I needed anything, particularly learning the info system on the dashboard, which I had read online could be challenging. But after a couple of run-throughs I had no problems.Ripley & Fletcher really take care of their customers. And Ford makes a beautiful, quality product.

John Toussaint

Oct 9, 2014

I took my 2014 Honda Accord for minor body work to Ripply & Fletcher because of the great service, and the excellent work they do at a reasonable price.

Kenneth Vogel

Oct 9, 2014

We love our Ford Edge! Its simplicity with enough luxury. Our purchase was the easiest we EVER had purchasing a vehicle. Our sales agent was PERFECT! We also bought our son a Ford Fiesta!

Jim & Penny Thomas

Oct 7, 2014

Service and accomodations were good, body shop work is very good. Our overall satisfaction to date is very good good with one exception. When we purchased our used 2010 F-150 Lariat we were told the shop would go over the vehicle and perform any needed service. When we had one of our first maintenance appointments we were billed for a new air cleaner. When we pressed the matter it was obvious that the air cleaner wasn't checked when pre-sale service was done. A soloution for the root cause would be a pre-sale service checklist. If a checklist already exists for the mechanic then it was "pencil whipped", or wasn't followed. The scanned checklist kept in the customers maintenance file could be used as a learning tool for the mechanic and also as a portion of the mechanics overall performance review.

Kathleen Dibenedetto

Oct 3, 2014

The staff was very courteous. the showroom was very attractive.

Sally Emery

Oct 2, 2014

2014 EdgeThis is the first time I have purchased at Ripley & Fletcher and will highly recommend to others. Every person I met was knowledgeable and helpful. No high pressure sales techniques which is exactly what I look for.

Skip Dunning

Oct 1, 2014

My 2014 Ford Focus is the first new car I've purchased since 1988. I came to Ripley and Fletcher because I wanted to shop local and I've heard good things about them from friends and family. Lou was not only helpful and pleasant, but made the entire experience fun. I purchased a used Jeep from him the week before for my wife and he is the main reason I came back to buy a new car for myself. Overall it was a great experience and I look forward to trading with them for years to come.

Jean Redmond

Sep 30, 2014

I felt like I got the most professional service, the most suitable program for my circumstances and incredible customer service. I will continue to bring my car for ongoing service with their great service department, I will definitely recommend them for purchase, lease and service and when the time comes...I will go back for my next new car. Great experience overall!

David Lefler

Sep 30, 2014

I leased a 2014 F150, great truck. Sales was easy going, not a hard sell. We came back after 3 days when we decided to get the truck. Ford credit took their time but finally approved us with 1% interest.

Timothy Remington

Sep 30, 2014

Leased a 2014 Fusion. Our salesman Don was super helpful in the entire process and was not pushy. He understood our situation and worked with us to meet our satisfactions, not just his own.

Paul Hewey

Sep 30, 2014

I do own a Ford F-150 already Having you look at the wife Chevy when Goodwin's could not was very appreciated. Would have been even better if you could have fixed it and not have to wait till they could. But I do understand why. Not a issue.

Roib

Sep 30, 2014

We purchased a 2014 Ford Explore. The staff was very helpful and the price was competitive.

Oxford Police Dept

Sep 29, 2014

Service is always timely and with quality. Whenever there is a problem with a cruiser that needs immediate repair we can count on the service department to get the job done.

Phillip Richardson

Sep 29, 2014

2009 GMC Great salesman, no pressure. The few small quirks were taken care of no questions. The body shop did a fantastic job with the body repairs.

David Dodge

Sep 28, 2014

Everything is and was great, just wish we has gotten an extended cab. This truck doesn't have enough inside room.

John Kiel

Sep 28, 2014

Our salesman, Hank, was very attentive and respectful and with a sense of humor. When we questioned something about the vehicle, the owner took the time to come over and explain it to us. And the finance rep was quick and efficient. A very good dealership experience. Thank to all!

David Bobbe

Sep 27, 2014

We always have our service done for all of our Ford vehicles (all bought at Ripley and Fletcher)at Ripley's. They've earned our trust.

Steven Bunnell

Sep 27, 2014

Randy Olson sold us our used Dodge Grand Caravan from your dealership last spring. As we got to know the vehicle, some repair issues (minor and major) were discovered. You took care of all of these as they arose. As a result, we love our "new-to-us" van and are highly impressed with your service. Many thanks!

Jean Redmond

Sep 26, 2014

I felt the entire experience was one with my best interest of utmost importance. Everyone was extremely professional, helpful, informative and considerate.

Kathleen Richards

Sep 25, 2014

Professional as usual. Would strongly recommend to friends and family.

Clarence Swartz

Sep 25, 2014

The staff were friendly and profesional, Randy is the best ...didnt promise anything he couldnt deliver and was up front about all our options. I moved from out of state and this is my first car buying experance in Maine and it was a good one. I will do buisness with this dealer in the future.

Murad Sayen

Sep 25, 2014

I went to the service dept. with a 'clunk' in the front-end of our 2013 Focus. Jim Tate and his assistant were very helpful and assured me that whatever it took, they would track it down and get it fixed. The ended up replacing struts and strut mounts and the problem was solved. I was surprised that they could get the parts overnight and I could not be more pleased with their 'git 'er done' attitude.

Elinor Andrews

Sep 25, 2014

I was extremely lucky to have contacted Glen about needing a new car after totaling mine in a black ice accident. He searched and found a Freestyle that was in my price rangeI love this car, it's perfect for whatever I need to do and my Grandchildren LOVE the DVD player. Service of my vehicle has been greatYou certainly have a customer for life in me.