Used Cars for Sale at Robert Woodall Chevrolet Buick GMC in Danville, VA

Rick Doss

Aug 18, 2016

Completely trustworthy dealership. Great service department!

Emergency Payer

Jul 3, 2016

The service for the LOF and rotate tires went well and in an appropriate amount of time. When I went to the cashier to pay with my credit card and pick up my vehicle I was told that the storm the night before had knocked out the credit/debit card processing (C/DC) and that I had to either pay the $47.62 with cash or they would hold my vehicle until I came up with the payment. They said that they were telling each customer the same thing. I had the courtesy van take me to my local bank and retrieved cash and paid the bill. I really had to use my vehicle that day. What would have happened if I, or any other customer, had a service/repair bill in many hundreds of dollars and did not have the cash in the bank to pay for the service and only had a credit card to use for payment and I would have to have my vehicle for the day. I understand why the cashier required the payment for the service. If any one got away without paying it would may be very hard for the dealer to recover the amount of the service/repair bill. This may be a rare occurrence about the (C/DC) malfunction but I really believe some other emergency solution should be instituted in these situations.