Used Cars for Sale at Rocky Mount Toyota in Rocky Mount, NC

Chris Wilhoit

Sep 23, 2021

I was working with Rocky Mount Toyota to buy a used Mustang for my 19 year old daughter. They sent me the sales agreement, I had the financing approved, the insurance setup, and I even had a date and time scheduled with them for my daughter to come get it. Then I get a text from Jacqueline Burke, my sales representative, stating they sold the car. She didn’t say we sold the car. Obviously deflecting responsibility. Even though her manager Chet Lyndon was involved and knew our situation. We live in Knoxville and this was a remote transaction. My daughter was ready to come pick up the car Friday, which is when her insurance became active on the VIN of this exact vehicle. I am 55 years old and have bought many cars. I even have a friend that owns many car dealerships in Knoxville. I am astonished at how this dealership treated us. It was the most unprofessional behavior I’ve seen from a new car dealer. I plan to file a complaint with Toyota and the Better Business Bureau. I believe without taking these actions their behavior will not change for future customers. If you have another option to buy a car other than Rocky Mount Toyota, probably a good idea to exercise that option.

Keith Walker

Sep 1, 2021

I bought a vehicle from this dealership out of state. They were the most professional dealership I have ever done business with. I want to give a special shout out on one of there very special employees named Jackie. Jackie arranged for my vehicle to be picked up. However, the driver was over an hour late. Jackie, on her own time, and without me asking, waited until at least 9pm at night for the driver to show up (they closed at 8pm). Kevin is a true gentlemen, because he waited with Jackie since it was so late. In my opinion, Jackie represents the best of the best. She is an absolute sweetheart, and the dealership is truly lucky to have someone like her in there company (Kevin too!!!). I also spoke to Matt and Kevin several times. They were both awesome too!! I just can't say enough great stuff about it. When I buy my next vehicle, the only dealership I will ever buy from is Rocky Mount Toyota!!!!!! Kudos to your team, you truly care about Customer Service, and I feel honored to have purchased my vehicle from you!!! Keith Walker

Linda Langley

Aug 5, 2021

It was a nice experience. They did everything No problems were for me. Love my car I even fell in restroom When I looked I had a bathroom full of men and women to take care of me It seems all of the employees there were so happy and ready to help you. Thanks for the help Jackie Burke and the rest of them.

Michelle Reynolds

Jun 9, 2021

I wanted to thank you for listening and giving me the deal necessary to close this deal for both Dennis and DJ Strickland. DJ has been SO VERY helpful and I want you to know that HE is the reason I purchased from the dealership. Very good group of people there overall anyway as I observed with my own eyes. It's the WOW factor I require to close a deal. Your TEAM lived up to my expectations and that isn't easily done. We both thank you again. You should know this is a HUGE deal for Dennis. He turns 51 in a few weeks and he has NEVER owned a vehicle this new or nice before that he will be driving, thanks again for helping me give this gift to him. Kind regards, Michelle Reynolds

Lauren Paige Smith

Jul 24, 2021

We drove 3 hours 1 one way, so total of 6 hours for a used vehicle that we were interested in. Before we even went, one of the sales managers made us feel like we were burdens rather than customers. He twisted my words and refused to take a dealer add on package that was $1000 off that I told him not to do. I also asked him directly to please let us know in the videos we requested of any dents scratches etc because we just want to be aware before we drove that far. If it were minor things that we were MADE AWARE OF, then it wouldn’t be an issue. Long story short, videos were sent and they did a walk around and never pointed anything out so we were under the impression it would be good condition for a used vehicle. We get there, first thing I see is a significant dent in the front bumper, back taillight was completely busted therefore had water and moisture in it, and when we looked under it, you can tell someone hit something or bottomed out and flattened part of the underside. We were more so upset with the discrepancies that were found and the fact that no one disclosed any of these flaws beforehand like we asked. If we would have been made known before, we either would have not gone if we weren’t okay with it, or at least known what we were getting into. I am in Sales myself.. I know the business, but at the end of the day, we were treated so poorly by a few of the people and I am very disappointed by the dishonesty. Typical “car business” stuff I guess, but I’m in sales like I said, and you can be a salesperson without being a snake. The head GM Matt was the only one who was sincere about speaking with us at the very end after we decided to walk.