Used Cars for Sale at Rod Baker Ford in Plainfield, IL

David Hagen

Aug 16, 2016

I purchased a Ford F150. Jim Walter was great and everything has been fine. I love the truck.

Mike Hoffman

Aug 9, 2016

Prompt service this visit, and good cookies - what's not to like?

Daniel Pruss

Aug 5, 2016

Always very helpful and professional, always great service.

Susan Ritts

Aug 5, 2016

I was very pleased with the service---the friendliness of the staff and the promptness of the job.Thanks.

Karen Reeser

Jul 30, 2016

Everything was great like always!! My car looks great!! Very friendly!

Dan Metcalfe

Jul 18, 2016

Peter is always there to help even if it is a last minute late in the day drop in. I always get great customer services and the issue always gets taken care of.

Kay Quinney-burnard

Jul 17, 2016

The staff was very helpful and always kept me posted as to when the service would be completed.

Richard Masek

Jul 14, 2016

Thanks for the courteous service, I guess you are not a Lincoln dealer, they always washed my car before returning it to me, but thanks for your service, for the few times I have been there, your service guys are very polite and I have no complaints. Thanks, R. Masek

Jeanne Drew

Jul 13, 2016

I have always been pleased with the service provided at Rod Baker Ford. I upgraded from a 2010 to a 2014 Fusion. Very satisfied so far. Staff in all areas very helpful.

Courtney Smalarz

Jul 6, 2016

Javier and Mike helped me find exactly what I wanted in a car and made the first time car buying easy for me. I couldn't be more happy with the whole experience.

Barbara Steffen

Jul 5, 2016

Have had nothing but wonderful experiences at Rod Baker Ford. From the purchase to the service department, everyone is wonderful to deal with.

Robert Pryor

Jun 28, 2016

Service was quick and the staff very friendly. Will keep getting my car serviced there.

Scott Jenkins

Jun 28, 2016

The service at Rod Baker Ford is always first rate!!

Dawn Sosolik

Jun 24, 2016

I had my oil changed at the Quick Lane in Palinfield. I was in and out of there within an hour. The staff is very friendly and went over all of the check points with me. I would definitely recommend Quick Lane and will back there for my next oil change.

Catherine Fernandez

Jun 24, 2016

Always courteous and excellent service. Prompt service and appointment made same day of call.

Richard Johnson

Jun 24, 2016

Great job. No hassle and easy transaction. Fair price and honest value on trade in

Joseph Wittenkeller

Jun 18, 2016

Was greeted and waited on very quickly . Questions were addressed and answered. Great customer service.....

Francine Noetzel

Jun 17, 2016

Satisfied with service except free car wash was a disappointment!

James Fahey

Jun 16, 2016

I have purchased several vehicle from Rod Baker you have great service with good follow up as to the availability of the vehicle being serviced. Markus and his crew has done a good job for my personal and company vehicles. Thanks,

Deborah Laurinaitis

Jun 16, 2016

Fusion; recall on airbags; staff was great. Making appointment was easy, and they kept their promised time frame accurately.

Joseph Malak

Jun 6, 2016

We always have excellent service when we take our vehicles to the shop.

Robert Costello

Jun 2, 2016

my problem was a quick fix of a turn signal bulb that failed--your team took little time to fix, and get me back on the road--enjoyed a cup of coffee while waiting--was certainly worth the drive to your plfd.service ctr.--note--have had 3 bulb failures on the rear of my ford 500 recently.could there be a heavy duty lamp to use ??---the whole light fixture has to come out to access lamp--not user friendly !-ha

Nancy Kokos

May 29, 2016

Service was great. Clean facilities. Vehicle was serviced according to appointment.

Robert Gray

May 29, 2016

Work was what I expected, and while you were busy the time I had to wait was reasonable.

Charles Spear

May 28, 2016

Had a new engine installed in my 2002 F150. Pete's a pleasure to work with and has earned all my business going forward.Truck runs great!

Neil Crapiz

May 28, 2016

I brought my 2010 Grand Marquis in for normal service and since it was near the 50,000 mile mark it was recommended that I have the transmission & steering fluids changed & the radiator flushed. No pressure to have it done but I went ahead and had it done, very pleased with work. Also, since the tires are now over 5 years old, suggested that I have the tires replaced along with brakes. Again no pressure as neither were at a critical stage, therefore will have that work done at my next scheduled appointment in 5 months. Really like the fact that no pressure is applied to get things done unlike my old dealer that offered a lifetime warranty as long as the car was brought in for service per their schedule which was oil every 3,000 miles and must have service at specific intervals like 6, 12, 24 months etc all at higher prices - not really worth it.

Jim Roseth

May 27, 2016

The staff was very helpful. I would recommend the dealership to all

Rossie Fortenberry

May 27, 2016

I'm very pleased as of now ! I'll be hitting the road and we'll see

Traci Dosen

May 11, 2016

Excellent customer service I would definitely recommend rod baker ford

George Kelly

May 9, 2016

I wasn't aware that I needed an appointment based on previous e-mails sent to me stating to just to bring the vehicle in. I'm glad the lady at the service desk was able to get me squeezed in to get service on my first oil change and tire rotation performed on my vehicle. In addition, it was serviced in a quick time frame with a polite staff.

David Blake

May 7, 2016

All done in the time that was quoted. ...............................................

Bobbe Marion

May 7, 2016

Your service desk personnel are awesome. I have been there twice recently and enjoy visiting with them when I come in. This time it was to have my mirror replaced. The only slightly negative comment I could make would be that I wish they would have removed all the glue from the tape that I had used to hold the broken mirror in place. It was no biggy, but it looks much nicer now!!!Thanks!

Pam Pellicane

May 6, 2016

I am very happy that the problem I had with my car has been fixed. The employees at the shop are very helpful, honest and prompt. I have shared my experience with family and co workers. On a funny side note, it is the cleanest shop I have seen. So sad that I wasted my time and money at Dodge.

Carlos Baggett

May 5, 2016

The staff is very friendly. I really like the overall feel of the shop. I felt the prices were good and the information about my vehicle was warranted not unsolicited by the staff. Thank you for your service.

Susan Caragher

Apr 29, 2016

Great job. Good price, good service, nice people, convenient location.

Amy Batson

Apr 29, 2016

The service on my 2007 Ford Edge was done by friendly knowledgeable people.

Russell Hook

Apr 28, 2016

chip in windshield was filled in as well as can be expected

bernard f rybarczyk

Apr 13, 2016

willing to go the extra mile to assure you are completely happy with your purchase.

Steven Peterson

Apr 8, 2016

I needed a set of tires and I received an excellent prices comparison from my Ford Dealer. There was no wait time for the tires Rod Bakers Quick Lane service had them on hand and was able to get them installed same day. I would also like to commend the service quality that I received at Quick Lanes. I've been hearing a noisy for the last 8 months from my right side that I thought was from the bad tires. Upon driving my vehicle into a stall the technician heard the same noisy that I did. On immediate inspection on the noise he heard found that I had a bad right front wheel bearing bad. I always get total works package on my oil changes and wonder why did the techs at both times did not find the problem on there inspection at the dealership. So at this time I would like to again commend the Quick Lane people in Plainfield job well done and have earned my trust to come back again. Thanks to the techs and managers at the Plainfield Quick Lane. You have my business guys, job well done.

William Konn

Apr 7, 2016

You always do good work. I've never had any issues in the 4 years I've been using your service.

William Hartney

Apr 1, 2016

Service got me in right away, and was done same day.

James Singler

Mar 31, 2016

As always The Service Department was efficient and friendly and performed the 10,000 mile service program flawlessly. I could not be happier with their results.

David Taylor

Mar 29, 2016

Quick and easy oil change, tire rotation and multi point inspection to keep my car reliable and running great. One less thing for me to do.

David Raskowski

Mar 28, 2016

My car has 50,000 mi + and this is the only place that has worked on it. Car is in great condition. Have had a little work done on it and was very satisfied. I also enjoy having coffee while waiting and reading. It makes the time go by fast. Happy Easter to All. Thank You

James Muha

Mar 28, 2016

Bought a 2015 f-150 everyone at the dealership was fantastic. Made the buying process very easy.

John Towey

Mar 24, 2016

Good job on my car. Vehicle is serviced quick and wait time was minimal

Lisa Carey

Mar 21, 2016

Great place to buy a vehicle. Everyone has been like family to is !

Jeffrey Kuna

Mar 21, 2016

always good service, Marcus in service does a great job

Melissa Berkner

Mar 21, 2016

Service is excellent...will always come there to service my vehicle.

Yolanda Duncan

Mar 21, 2016

I have no complaints. Each time I've come in for service I've had a great experience. Keep up the good work and giving people family feeling. ??

Eilene Haymes

Mar 21, 2016

My experience we very nice. We depend on them to keep us safe and our car running well. We bought a ford edge and love it. We get great service and clean building and a nice place to seat and wait. Very helpful staff. Some time if we have a certain we just stop in and check it for us. Thank for your great service and job that your company does

Suzanne

Mar 21, 2016

I always receive awesome, complete, fast & friendly service. The BEST!!

Karen Reeser

Mar 21, 2016

Very happy with how everything went. I love my new car!!!!

Jeffrey Cromer

Mar 17, 2016

great service thank you and we will see you next time.

William Miller

Feb 23, 2016

The work was completed in an expeditious manner and the quality of the work was extraordinary. I have nothing but praise for my recent visit.

Garry Mccarthy

Feb 23, 2016

Good job as usual. They are always take good care of me and my cars.

Robert Kaczor

Feb 22, 2016

Very prompt courteous and accommodating! Great job.

Steven Peterson

Feb 22, 2016

We had some stumbling points awhile back but since we got everything corrected service has been nothing but perfect. Appreciate the time and effort that the dealership put in to make things right. Brett thanks for all the help and service personnel also. This kind of effort really makes the dealership stand alone with excellence. This is what stands out for me.

Jennifer Rizzo

Feb 22, 2016

I have a 2014 Ford Edge. The work is always done fabulous the workers are always so courteous and polite and I enjoyed spending some time with the staff the conversation is great.

Absolute Integrated Health

Feb 1, 2016

Charles and Adam were very helpful in locating a vehicle that matched my wants and needs. Charles kept in constant contact with me. Rod Bakers customer service is why I am a repeat customer.

Michael Tomac

Jan 14, 2016

2015 Ford Taurus. Service was excellent and the staff was very helpful. Had a minor oil leak after being serviced a few months back, came in to tell them of the problem, and they worked my car in immediately to solve the problem of a bad gasket. Very fast, very helpful, very friendly.

Francine Noetzel

Jan 11, 2016

2013 Ford Fusion -- love it so far???? Looking forward to more services that are provided??

Katley Kulaga

Jan 5, 2016

They were able to take my car right away and had no problem taking a look at the light that went off in my Ford Escape. Very nice customer service.

Bruce Trevillian

Dec 28, 2015

When I loose a lug cover after you rotated my tires and then make me pay for a new one, I have a problem with that. That is not good business, but I understand people will try to take advantage of you any way they can, but over a lug cover, REALLY. It did not make me rich, didn't pay for all the return trips until I finally received the cover.

George Gendeman

Dec 27, 2015

The "Works" package not only gives me a full service oil change, tire rotation, etc., but also finds things that may become future problems. I will continue having my car serviced at Quick Lane.

Keith Tuhowski

Dec 25, 2015

Job well done, I wish warranty / service department could fix my truck, as well you take care of servicing my truck. Thank YouKeith

Sandra Knauer

Dec 24, 2015

Great service, very polite staff. Always inform you of what needs to be done, and let you know if anything else needs attention.

George Nigro

Dec 23, 2015

Staff is always professional and very pleasant. Very nice to get serviced by such competent, nice people.

Scott Pisarski

Dec 23, 2015

What a great dealership!! Everyone is always extremely friendly. They always make the experience very easy. This is our 2nd car leased from Rod Baker Ford, we fell in love with our 2016 fusion se. Adam did a great job of locating the car with the options we wanted and also in the color we wanted. When it came to picking up the car we were in and out in no time. Jimmy was very thorough in explaing how everything worked.I would and will highly recommend anyone looking for a car to go see the people at Rod Baker Ford. You won't be disappointed.Scott Pisarski

John Fugett

Dec 22, 2015

Thanks for the good job,very good customer service

Happy client

Dec 22, 2015

Detailed explanation of service was great. Explain what was wrong and how to fix the issues, Peter was great to deal with and I will come back to him everytime

Pam

Dec 22, 2015

The salesperson, Mike was very helpful and courteous. There was no pressure and no drawn out negotiation process. The finance person was also very helpful and went the extra mile to get my loan approved. It was a good experience and I am happy with my purchase.

Frank Palazzolo

Dec 18, 2015

service Department second to none. Joe Picicci is the best.Service Rep.Explains Repairs and why. always helpful and my 2005 Ford F150 still runs like champ,Thank you

Joe Brannon

Dec 18, 2015

I have all my vehicles serviced at Rod Baker's Quick Lube. Patrick is always professional and explains all required service throughly. Because of my experience with your dealership and your quick lube station, I anticipate buying a new Ford truck from Rod Baker and will continue to patronize quick lube. Thank you for providing excellent customer service.

Kurt K

Dec 18, 2015

Service was great! Service Advisor Joe was friendly and even pointed out some rebates available from Ford.

Jennifer Kirk

Dec 17, 2015

Always friendly staff, tell and show you what's wrong before doing the work.

Geoff Pile

Dec 15, 2015

Routine maintenance. Oil changes to engine & gearbox, alignment, rotation etc. Good job - done fast and very inexpensive too! Thanks

Russell Pesko

Dec 14, 2015

Pete did a great job of getting me the best price on my tires, saved me a bunch of money. Also got a good price on an oil change while there. Having some baked goodies to go along with free good quality coffee a nice touch-I appreciated that.

James Singler

Dec 14, 2015

I have never been disappointed in the service I have received at Rod Baker Ford. Great people, excellent service.

Scott Turner

Dec 11, 2015

2012 focus,service was good it's the car that sucks!

Scott Jenkins

Dec 10, 2015

They always treat me fairly. I like these guys, that's why I keep buying Ford's from them.

Warren Buikema

Dec 8, 2015

I have been purchasing my vehicles and servicing them for the past twelve years Ranger and two Edges. Always pleased

Kelly Vitiritti

Dec 2, 2015

I purchased a 2010 Mercury Mariner. The buying experience was effortless, and Mike was fantastic in explaining everything. He made certain that we were satisfied with each step of the process. I LOVE my vehicle and will certainly be recommending Rod Baker (and specifically Mike) to my friends. Thank you!

Linda Evans

Dec 1, 2015

Service was timely and friendly as always! I would always recommend Rod Baker Ford.

John Benac

Nov 30, 2015

My wife and I purchased a 2015 F150 during the Friends and Family event and couldn't be happier with the purchase. Mike Wrona is an excellent member of your team and did not pressure us at all. The entire process, from purchase price to trading in our vehicle and handling the financing and paperwork was all very transparent and made us feel confident with our decision. We also really enjoyed the fact that we were able to work with Mike through the entire process without being passed around to different departments. The entire process only took about two and a half hours from when we pulled into the lot to look at the vehicle, to when I drove home in my new Ford truck. I've been telling everyone how great the experience was. Based on past purchases from Rod Baker Ford, I knew I can also trust the service department to do a great job.

Dale Higby

Nov 27, 2015

Service department completed the work in a timely manner and their work was satisfactory.

Kim Pulliam

Nov 26, 2015

Always nice to come in, appreciate being treated courteously , Service is great and done on time.my only complaint is knowing where to park the car when dropping off for service. As Rod Baker fordbecomes more popular, seems parking is limited at best....maybe larger service area as well.

Angela Harman

Nov 23, 2015

Everyone was very nice, explained everything to me and had my vehicle finished when I was told it would be.

Bill Griesenauer

Nov 19, 2015

Walked in for the works special without an appointment - was out in 90 minutes

Steven Peterson

Nov 19, 2015

left vehicle for DFR module and total works for 80,000 miles and your mechanic found a bad glow plug and had it changed out. This is the type of service I'm looking for. I like to think when it comes in you ook for anything that may be going wrong. I like to think I can get in my vehicle and drive any where without a worry that something is wrong.

William Lefebvre

Nov 17, 2015

I was always treated in a curious manner and I felt comfortable in the waiting room.

Neil Crapiz

Nov 17, 2015

Brought my Grand Marquis in to have the struts replaced. The service representative was very helpful and set up a ride home for me. The service was completed as promised and appears to have been done correctly, no problems so far.

Donna Edwards-Owens

Nov 16, 2015

The staff was very helpful and pleasant. My 2005 Ford Explorer Sport Trac was serviced, I was given a car to drive until my vehicle was ready for pick up. Which was faster than originally expected.

Cynthia Kelly

Nov 16, 2015

I was quite disappointed with how long it took (1.5 hours) for a oil change and tire rotation. I had an appointment I did not just walk in. However Joe was great and so was Marcus.

Robert Chavez

Nov 16, 2015

I came in for "the works" package and was in and out in no time. Very friendly staff. I'd definitely recommend to anyone who needs car repair. I'm a lifetime customer.

Sandy Chilton

Nov 15, 2015

Very polite and helpful. Diagnosed poor car battery as an immediate problem. Didn't bother me with air filters and other unneeded items.

Mark Lyons

Nov 14, 2015

The waiting area was very spacious and comfortable. The staff was friendly and accurate with the wait time. It was good to return here for a simple oil change and tire rotation.

Christine Batson

Nov 13, 2015

Very helpful and overall happy with the service. Would bring car back again.

Peggy Ruddy

Nov 12, 2015

Service was on time and done very well. Great facilities and location

Dan Bene

Nov 12, 2015

After we finally figured out the issue. They had it back to me in a day! Joe is great! Thanks!

Richard Masek

Nov 12, 2015

the service was good, people are good, just had brakes checked for noise, nothing had to be done, thanks Richard Masek

Carol Wissmiller

Nov 12, 2015

The day before a trip with the truck and trailer, we took the rig out for a test drive.Truck went BOOM under the hood! (Later, I was told a hose blew for the power assist turbine.)The following day, Monday, I took the truck over to Rod Baker Ford Service at 7:30AM. Now, I had no appointment for service. They have always been a very busy shop and normal appointments can run 4-5 days before an opening. And of course, my F250 has the diesel engine! They managed to squeeze me in around lunch and fixed the problem in 30 minutes. I was so happy. They are the best.

Carline Bronk

Nov 10, 2015

I totally trust the guys over Rod Baker, from sales to repairs. They email me and remind me of upcoming service and I am always treated the rides and great service.

Chris Dubiel

Nov 5, 2015

I had my 2010 Ford Edge serviced. The real wheel bearings needed to be replaced as they were causing loud humming. The bearings were repaired and I'm very satisfied with the service.

Victoria

Nov 4, 2015

Rod Baker Ford has always delivers! The service manager Marcus Larson is the best! Fantastic customer service, won't go anywhere else.

Debra

Oct 31, 2015

Very friendly staff. Reasonable service time considering time of day I came.

Ellen Gooday

Oct 30, 2015

I brought my C-Max in for a recall. I they told me it would be about a half of day so I went home. Sure enough it was just about the time I expected to be called. The car was clean and the recall was done. I really like how they treat a woman at this dealer. They will explain what was done and answer my questions. We have purchased 4 cars since we moved here in 2003, and always have had a wonderful car but when we decide to trade in we feel confident we will have a good price and wonderful service.

D. Gorbold

Oct 28, 2015

I had my Ford C-Max serviced, including 3 recalls. I used the shuttle service provided to work and back. The shuttle driver was very good and personable.

Warren Buikema

Oct 27, 2015

I purchased my Edge here and get it serviced here also. Also had another edge and ranger serviced here always good service

Amy Batson

Oct 26, 2015

Explained everything that needed attention. Called when he said he would. Very friendly and professional.

John Kella

Oct 22, 2015

We dropped off our Escape the night before because we had a 8:00 AM APPOINTMENT. THEY FINISHED THE RECALL EARLIER THAN EXPECTED.

Krista Ohms

Oct 21, 2015

I had a diagnostic and repair work done on my car at the Quick Lane location, and I was very pleased with the friendly staff and service that we received. I really appreciated that they gave me a ride home and picked me up to take me back to my car when it was finished. It really made my day easier and more productive being able to work at home while my car was getting repaired.

Lloyd Pollack

Oct 20, 2015

This service, essentially an oil change, required a revisit. I discussed issues with the service manager, who was not present for the first service. He asked me to return the vehicle for his inspection. I did, and the issues were resolved.

Mabel Thomsen

Oct 19, 2015

Ford Flex. Service was good. The staff was very helpful and courteous.

Mike Gemelli

Oct 18, 2015

No pressure service and willingness to explain the benefits (pros/cons) of the repair.

Angela Sanders

Oct 18, 2015

I chose to have my vehicle serviced at your Quick Lane location and that was the BEST decision I made that day. The staff there was 100% better than at the dealership. I will continue to have my vehicle serviced there as long as the staff continues to be polite. Thanks a million!!!

Frederick Lestina Jr.

Oct 15, 2015

IO brought my 2012 F250 in for repair. The repairs were finished on time and the work was very well done.

Michael Quinn

Oct 15, 2015

Mike handled the sale like a true professional. I've already recommended him to my friends.

Richard Yucius

Oct 14, 2015

Great service and tire locator and prince of tire.

Arline Butcher

Oct 14, 2015

I brought my car in for a winter check up, and they did that for me.

Marc Prokopec

Oct 14, 2015

went to riverview ford to take the car for the recall because i bought the car there. I had a nineo'clock apointment. They did not have time to get it fixed. You guys got the car in,gave me a ride home and picked me up at my house. Much appreciated. John the driver was a nice guy and joe at the service desk. I will definently be back for my next service that i will have to have done. Very satsfied.

Jerry Briones

Oct 14, 2015

The woork was done in a very timely matter. I always wate for my vehicle to be serviced and appreciate the free coffee and TV.Keep up the good work!Thanks Jerry

Jeffrey Cromer

Oct 13, 2015

Very pleased, salesman was Jeff Walter, very accommodating and not pushy. Answered all of my questions, as did the rest of the staff there. Tell him I hope his knee is feeling better.

Matthew Picicci

Oct 9, 2015

Slim did a wonderful job and so happy that Joe Picicci is back

Thomas Teufer

Oct 5, 2015

My vehicle was finished much faster than expected!!

Charles Ripke

Oct 1, 2015

Well planned and thought out and helpful friendly people.

Gail Intsiful

Oct 1, 2015

Service was excellent and handled in a professional matter.

Teri Carlson

Oct 1, 2015

Need to give correct time frame for when the work will be done. was told it would be 2 hours to get oil/filter changed, coolant flush and new wiper blads on and air filter change. it ended up taking 7hrs. I was unable to get any of my errands done that day. should offer a vehicle for client to use if going to take so long.

John Wilson

Sep 19, 2015

helpful talking to the technician working on my truck. We will try more friction modifier and see if that resolves the small vibration problem since my last service.

Peter Grys

Sep 19, 2015

Bought Ford Escape, sales person was very knowledgeable and service was excellent.

Daniel Pruss

Sep 18, 2015

Always received great service from the shop, no complaints with them. Got me in quickly for a new transmission. Only disappointment was with Ford in general. This is my 5th Ford product and never had an issue with a transmission before. Not sure why with less than 65K miles on the truck the transmission goes out on me. I work with several people, who also drive F150's they haven't had an issue but I did warn them.

Daniel Sherman

Sep 18, 2015

I contacted Rod Baker Ford after finding a 2012 Ford Fusion I wanted to drive via a search of the Rod Baker Ford website. I was immediately contacted by Megan Giles to setup an appointment to see the car. I came in to the showroom and Zach Massell had the car ready. I took the car for a test drive, then came back to discuss pricing and financing. I called back later that afternoon to tell Zach I wanted the car, I picked it up the next morning. The pick up took less than 30 minutes, which is awesome that things are that streamlined that they went that quick. I was extremely satisfied and will shop at Rod Baker Ford again.

Kathleen Dudley

Sep 18, 2015

I've dealt with the service department (Marcus and staff), on many occasions. They are always courteous, knowledgeable and helpful. Great people to work with.

Leonard Jalovec

Sep 18, 2015

we were very pleased with the fast and courteous service we received. The questions we had at the conclusion of the service were answered and we felt very confident that our Escape was in "good hands"

Michael Roger Bonuchi

Sep 18, 2015

We suddenly found a need for a new vehicle. We found that a mouse had gotten into our 2011 Expedition and my wife wouldn't sit in it again. The mouse was gone, but that didn't matter. Then, when we showed you folks our Expedition as a trade-in, the engine noise we had been hearing was more serious than we thought. Good thing we had purchased the extended warranty back 4 years ago. Within hours of my contacting you folks over the web, I was driving a new Expiation. My wife was very happy (it's hers, not mine). We love this model SUV and it fits our family's needs. This sits in our driveway with a '01 Mustang and a '12 F-250. The mouse long gone, but he sold a car before he left.

Robert Putrich

Sep 18, 2015

Always vary professional and courteous, as i've come to expect.

Christine Goolsby

Sep 18, 2015

Great job always...................................................

David Lytle

Sep 15, 2015

I have always had a good experience. I recommended several people in my condominium complex to do business with Rod Baker Ford.

Gene Nicewanner

Sep 15, 2015

The Works oil change, staff was very helpful and answered all of my questions plus provided some guidance in replacement of tires.

Robert Wareham

Sep 12, 2015

Could do better when estimating work. I ask for an estimate to have the front wheel bearing replaced was told about $300 but the bill was $600.

Roy Ivey

Sep 11, 2015

Thank you! Not too bad. Good experience. No hassle pricing. Will come back for future purchases.

Joyce Buss

Sep 11, 2015

Always use Ford for service or repair.Everyone knows what to do. Fixed right the first time.

Cathy Rosinski

Sep 10, 2015

Car was in for a recall. Dropped it off in the late afternoon to be serviced the following day. About 2 hours later they called and said the car was done!

Tracy Tribuzzi

Sep 10, 2015

Our last service appointment was excellent. However, shortly after we bought the new Edge we took it in to have the Protector done. After picking it up the next day there was a noticeable dent in the driver's side door. We took it back and the dent guy fixed it but we were very surprised and disappointed to say the least.

Plainfield Police Dept

Sep 9, 2015

The Police Department ordered and received THREE NEW 2015 Ford Taurus. Mr. Dan Saxen did an outstanding job from start to finish on getting our order completed. Thanks

Kristin

Sep 8, 2015

I greatly appreciate the driver service. It's nice that he will take me home so I don't have sit and wait at the shop especially for long services like fixing my air conditioning. Also they take the time to show you what is wrong and explain before fixing which is nice when it's not a cheap fix.

Donna Duller

Sep 7, 2015

I was worried that the check engine light came on when I was on my way home from an out of town trip. I called the next morning to see when I could bring my car in to be checked. I was asked when I wanted to come in. He told me to come when I wanted and he made an appt. I was helped soon after I arrived. I was happy to find out the problem was under warantee and didn't have to pay even a penny.

Sandra Knauer

Sep 7, 2015

Very polite staff. Clean facility, quick service, would recommend to a friend

Carol White

Sep 7, 2015

It was for a recall on my 2011 Fusion. Letter said it would take 1/2 a day but it only took2 hours....so that was good. That was the only reason to bring the car in.

Michele Gwathmey

Sep 5, 2015

I was able to make a great deal at Rod Baker Ford. I totally love my Escape.

Scot Mersman

Sep 3, 2015

Got vehicle temporarily fixed till part that was ordered came in and provided a loaner car

Garry Mccarthy

Aug 31, 2015

Did a good, quick and painless. Got me in and out.

Steven Peterson

Aug 27, 2015

Had some issue's that were corrected ASAP and resolved to my satisfaction. Thank you Gentlemen and job well done. When I got my F350 Super Duty Diesel back everything worked and performed perfectly. I know sometimes things do not go right but after talking it out with the service dept. every thing went well.I shall return

Leona Brigham

Aug 27, 2015

Enjoyable experience. James and Anthony were extremely helpful. James help me sync my phone now I have a car smarter than me!!!. I had not bought a new car in a very long time so I did not know what to expect. Would recommend anyone buying a car to stop in and see them.Thank you for a great experience

Bradley Burcham

Aug 24, 2015

Sales person was helpful and nice. The no hassle part of no one coming out and bothering me while I was looking was great.

Nancy Finch

Aug 22, 2015

2014 FusionOil change and Recall. Had to call back few days later to reset oil change warning that was just done. Also need replacement bumper part which originally was told could only done on Tuesday when body shop was available. Told not true, part could be ordered, then come in, should only take about an hour. 3 weeks later no call yet

John Hitchins

Aug 20, 2015

Diagnosed the error with the throttle and also took care of a minor recall

Robert Higgins

Aug 19, 2015

Appoinment setup was easy as always.Repair was done on time great work.

James Holt

Aug 18, 2015

I was in and out in 45 minutes which I greatly appreciated.

Nancy Kokos

Aug 16, 2015

Always willing to accommodate. Very thorough. Polite.

John Kinder

Aug 16, 2015

You fit me into the maintenance schedule for an emergency and took care of it under warranty.

Janice Ivaska

Aug 16, 2015

Service staff was awesome - Marcus is outstanding S always. Service was completed quickly

Edward Poch

Aug 16, 2015

Great service and sales personnel. One problem the cover over the oil pan came unhooked had to secure myself on the highway. Not the fist time this has happened. I hope the new F-150s do not have this cover!

Lisa Mattson

Aug 12, 2015

I have always been received in a professional manner, whether it was an oil change or a recall mandate!! I really feel that I matter here!! Thank you for making my experience a comfortable one!!

Vance Auney

Aug 12, 2015

I have been getting the basic service of my 2007 Ford Escape from Quick Lane on Rt 59.The counter help has been very pleasant and helpful. I feel very comfortable that the level of work by the mechanics will be excellent. My only issue would be that after my last visit I left wondering the fate of my vehicle. A reported list of leaks from a variety of gaskets and the associated cost to replace all was a bit of a surprise seeing as there is not one drop on my garage floor or driveway. This could be taken as a very thorough check of my vehicle or as an upsell. After recently dealing with Comcast and their horrible billing, selling and customer service methods I could not help but feel some of that even though I believe that these reported leaks are part of the mechanics job to point out. Other than that I have nothing but good things to say.

Marian Fiedler

Aug 12, 2015

Regular 5,000 mile Oil change went fine - no problems.

Ann Shimkus

Aug 12, 2015

Everything was taking care of faster than I expected, very friendly.

Robert Chavez

Aug 12, 2015

They are very fast and very friendly. They had my oil changed within 30 minutes. The staff there are very professional and the shop is spotless! Will be going back for more service.

Debra Olson

Aug 12, 2015

My husband and I purchased a 2014 Ford Explorer XLT. We could not be happier with the service we received at Rod Baker Ford. The truck is amazing ... the price was non-beatable ... the service was top notch. The entire experience from the minute we walked in the doors until the time I drove off with our new truck, was top notch !!! I would highly recommend these guys if you are looking for a new or used vehicle. They are the best. Thanks to Dave, our salesman and Tony, the General Manager. You guys are awesome.

James Reitz

Aug 12, 2015

Over all the the service was great. The only problem,and it was minor, the mechanic should've cleaned up a little better. Door for diagnostic link was left open some scrap plastic pieces were left behind and the paper floor mat was also not removed

Robert Ticer Jr

Aug 10, 2015

Very helpful and friendly staff. would reccomend to anyone.

Daniel Remus

Aug 9, 2015

the vehicle was reserved for Thursday, not done on Thursday,Ford gave me a car to drive. car repairs were completed on Monday. Staff was helpful in that they supplied me with transportation while work was completed

Larry Nawojski

Aug 8, 2015

Our Ford Escape Hybrid needed an oil change plus some additional work. It took to the end of the first day for them to figure out what needed to be done. The next day they had to get the parts that were needed. On the third day, the service was taken care of and it seemed quickly since we were called about 2 p.m. that the SUV was ready for pickup. It seems to be running quite well. No complaints by us on that part.However, we wonder if there is some way to reduce the time it took for all of this to happen (3 days) to less time. Being without the vehicle for 3 days was somewhat problematic for us, though not impossible since we do have another vehicle. However, that means that the two of us can't tackle our "to do" list separately.

Michelle Scott

Aug 8, 2015

Staff greeted me as I walked into the location. They were friendly and will to explain things so I would understand.

Kevin Pastori

Aug 8, 2015

Great dealership, know Rickey and his Dad. Gaston went over vehicle on a level that can be understood.

Russell Pesko

Aug 5, 2015

Friendly knowledgable staff, clean waiting area, with price match, you get the best deal Could use more magazines to read tho.

Brenda Riley

Aug 5, 2015

Never pressured. The sales person (Gaston) was knowledgeble about the vehicle's functionality and he was most helpful in my decision to purchase the vehicle.

Mark Lyons

Aug 5, 2015

I was able to turn the car in the night before and discuss the process even though it was past service hours and the work was done in the time explained to me. Another great experience.

Laura Lytle

Aug 5, 2015

The Quick Lane service advisor (Connie)was very helpful and kind. Connie wasn't who I started with she took over from someone else. She registered my rebates and helped me save a bunch of money with a tire match from another place she looked up on line. She suggested I apply for the credit card and I qualified for another rebate. She saved me somewhere around $300.00. Thank you Connie!!! I will be back again.

John Kuna

Aug 4, 2015

I have purchased seven cars in the last 10 years from Baker Ford. James Walters has been my sales person for all my purchases. He and Marcus Larson in the service department, make dealing with Baker Ford a pleasure. No high pressure sales tactics, and the service department is second to none.

Suzanne

Aug 4, 2015

My car was towed into Rod Baker on a Thursday evening. They gave me a rental until my car was repaired so I could go to work the next morning. They made everything very convenient for me. The car was actually ready the next morning. We will continue to purchase and/or service our vehicles at Rod Baker as long as we continue to own/lease Fords :)

Lynn

Aug 4, 2015

Service was convenient, and Pete was helpful.I'll bring the Escape back again.

Albert Gooday Iii

Aug 4, 2015

My service visit was excellent, as usual. I came in for an oil change and got a recall taken care of at the same time, saving me having to make another visit.

Mabel Thomsen

Jul 27, 2015

Ford Flex. Great service from several staff members. They all worked together very nicely. Everyone was helpful.

Robert Hughes

Jul 27, 2015

Was good don't know what else to say. Thank you for providing the vehicle.

Joyce Buss

Jul 26, 2015

Always get the best service service from Rod Baker Ford. The staff is great!

Mary Towey

Jul 24, 2015

Staff very helpfulThey even removed the move nest under hood and gave gave me quotes for brakes and tires

Jerry Shepich

Jul 23, 2015

Quick and efficient. Everything good. Will be back for service

Valued Customer M & S Excavating Inc

Jul 23, 2015

Decided to buy a 2105 F350 they had on the lot which was just what i was looking for so talked to Dan Saxen and could not be happier on how i was treated. No suits,No ties just great people to deal with from the owner, to the salesman and to the service department just a great over all experience. Will always come back any time i need a new vehicle. Go with Rod Baker Ford you wont be sorry

Mabel Thomsen

Jul 23, 2015

Ford 2015 Flex. The service was great. When our salesman was busy; the rest of the staff was right there to assist and help out. Everyone workedtogether to make us welcome and insure that our needs were met. Our salesman, Don Sulejmani, couldn't have been nicer to us. He was very knowlegable.

Patricia Prevendar

Jul 23, 2015

I purchased a 2015 Escape, the staff was awesome it was the easiest most helpful experience I ever had buying a car. I would recommend going to Rod Baker for your car they are truly a no hassle car dealer they don't play games. I went to three other car dealers and I landed up walking out, couldn't even get a final price on a car thumbs up ??

Ralph Blythe Sr

Jul 23, 2015

Very knowledgeable staff & great customer service with attentitive personnel.

Lauren Saunders

Jul 15, 2015

I mean I had no problems, this was my first time pretty much buying my first car by myself and they made it easy and fast and I still love this car.

Michael Milam

Jul 15, 2015

The service is impeccable and the shop and waiting area is always spotless! Love tour rewards program.

Betty Meier

Jul 15, 2015

Purchased a 2008 Mercury Milan Premier. The service was perfect, friendly, informational and everything that I needed to complete my car purchase.I was given convenient and adequate time to drive the car. Total transaction was done in an afternoon. Very happy with my new automobile. Also very pleased with the service of everyone at Rod Baker.

James Singler

Jul 14, 2015

Great Service, Great People. You can not improve on perfection

Jennifer Schmidt

Jul 13, 2015

The service guys were pleasant as usual :)The only thing I would have changed was the fact that I was in for an oil change and a recall part to be switched out. At the end of work consult, I was informed that the dealership had run out of parts for the recall which entails another trip to the dealer. It would have been nice to have been given the option of a reschedule as this means another Saturday appointment.Otherwise it was fine.

Valued Customer Nature Green Scape Inc

Jul 13, 2015

All staff very helpful, great prices and great service.

Alexander Vallejo

Jul 13, 2015

The experiance was nice, easy, and quick. Best car buying experiance I have to date.

Michael Kucinic Jr

Jul 13, 2015

The staff is as usual , always excellent ! That is the reason for returning to Baker for my service needs.

Cornelious Williams

Jul 11, 2015

Efficient!! Clean, and very friendly bunch of guys who were willing to go the extra yard to make me happy.

Thomas Finnegan

Jul 9, 2015

Service was fast and efficient. Repairs were completed in amount of time promised.

John Kella

Jul 9, 2015

They are very profession and professional, the only problem they did not have the part I needed in stock and will need to come back.

Richard Yucius

Jul 9, 2015

The staff was very courteous and helpful. They guided me through the lease renewal process and were very informative about the pricing structure.

Joseph Malak

Jul 9, 2015

We purchased a 2015 Ford Focus. Dave Thompson was our sales person who helped us from the beginning as soon as we got there. He was very professional and knowledgeable and made you feel comfortable right from the start. That is always a good feeling will definitely be back.

Robert Shuttleworth

Jul 8, 2015

WOW!!!! Jim and the rest of the team worked to get us our Escape cleaned, prepped and delivered in one visit.

Laura Mensik

Jul 7, 2015

It is always nice and easy to purchase or lease a vehicle from Rod Baker Ford! They are knowledgeable, friendly and listen to what you want. I just recently leased a 2015 Ford Escape with Rod Baker and not only do I LOVE my vehicle, it was a pleasure doing business with the staff there! We have, and will continue to, recommend our friends and family to visit Rod Baker Ford when in the market for a new or used vehicle. Love that place!

Robert Putrich

Jul 4, 2015

Always a class act. Always have to remind myself that i'm in a car dealership, because it genuinely is friendly and professional at the same time. A rare experience these days to say the least.

John Mclaren

Jun 30, 2015

. This is my 6th purchased vehicle from Rod Baker Ford and I'm sure there will be a 7th

Valued Customer Joliet Pattern Works Inc

Jun 30, 2015

Another non-eventful (in the negative manner) service visit. Thanks -

Robert Putrich

Jun 29, 2015

Great service as usual. It's never in doubt. Always very professional.

Donald Mcquillen

Jun 29, 2015

Good service friendly staff, explained what was needed and accomplished the task promptly

Valued Customer Superior Mechanical Inc

Jun 29, 2015

Every time i've purchased from Rod Baker always a great job easy buy, facilitiy clean , staff friendly, i would reccomend family and friends to purchase from Rod Baker in the future.

Gabriel Ramos

Jun 24, 2015

The service was great. I was in out for my repair. I was notified that the part has arrived and was in the next day for the repair. The customer service team was really helpful and nice.

Oscar Zamora Pastrana

Jun 22, 2015

I fully recommend Rod Baker services since they provided all you need to have the best deal possible. I my case since I am new in this country they help me to find the way to own a Ford within the best conditions and my convience.

Richard Consalvo

Jun 21, 2015

Always a good experience, courteous and helpful. Also made a purchase in the parts department, equally competent.

Wayne Beu

Jun 20, 2015

Always a good experience - have never had any questionable unnecessary work done or recommended

David Raskowski

Jun 19, 2015

I have been coming here since I bought my car. It's clean, friendly and the workers do a good job. The make suggestions and recommendations but do not push. I like your coffee bar although I didn't use it this time. See you in 5000 miles.

John B

Jun 19, 2015

Marcus was very helpful in identifying the problem

David Weber

Jun 19, 2015

Staff was very friendly and helpful, work was completed within 2 days, excellent service!!

Richard Montgomery

Jun 18, 2015

We purchased our 2015 Ford Escape from Rod Baker Ford in Plainfield, and we were very happy with the service provided, and the staff was very helpful.

Linnea Jamski

Jun 17, 2015

Bought my 2012 focus in july 2014! So far almost 1 year only had a problem with two rear brake lights going out, and a third brake light LED had to be replaced all fixed no problem and I paid nothing! Thanks so much to Daryl and the service department for fast Courteous service. We love Rod baker ford!

Elizabeth Ortiz

Jun 15, 2015

This is the second time I buy a car at Rod Baker. Everyone says they hate car shopping and I can sincerely say the Rod Baker has made the experience so enjoyable that I would recommend them to everyone. Not only was everyone so courteous, but they were never pushy and showed me exactly what I requested. The finance was painless and I drove away ecstatic in my 2015 Escape. Thank you Rod Baker!!!!!

Ellen Gooday

Jun 15, 2015

When I made the appointment for the recall on the C-Max I was hoping it got made. The young man I spoke to on the phone did not know about the recall. Well I did not have to worry. I dropped the car the day before because I had to work the next day. The appointment was there and it was accurate for the reason the car was coming in, I was in and out in about 10 minutes. The next day I received a call to let me know that the car was ready. I told the person I would be picking it up after 6pm and he told me to go to the cashier and just tell her your picking up your car. So I did and the girl was pleasant and handed me my key and the paper for the recall. Everyone was great.

James Ruth

Jun 15, 2015

Pleasant purchase 2012 ford escape would purchase again from this dealership.

Todd Domark

Jun 15, 2015

Great Experience! Everyone was so kind and helpful.

Mary Sorrick

Jun 15, 2015

I leased a Ford Escape. The experience with Rod Baker Ford was the best car-buying (leasing) experience we have ever had. The service was outstanding and the approach of the sales person and other staff members was relaxed and professional - no pressure.

Eloy Negron

Jun 15, 2015

Salesman went to my home to program garage now that's service?

Bradley Burel

Jun 15, 2015

Fair chargesGreat service Customer Service was perfect as always

Jeanette Kosior

Jun 15, 2015

Great service, ..............................................................................................

Nick Gianakopoulos

Jun 15, 2015

Great company awesome good company rod baker ford is great

Christopher Ferency

Jun 15, 2015

No surprises, which was our biggest surprise. Dave Thompson was straight forward, honest, and easy to work with. I will happily come back to Rod Baker Ford. The car is nice too.

Ivette Perez

Jun 15, 2015

I went in for an oil change and the staff was very nice, as usual. Very quick service as well!

Arline Butcher

Jun 14, 2015

Service was for a recall. the part is now in and I will be taking the car in on Tues. to have it installed.

James Borm

Jun 14, 2015

These guys always do a good job. I use Mobil 1 and a premium oil filter in my Mustang GT. They don't have these and allow me to bring my own. I really appreciate this.

Warren Buikema

Jun 12, 2015

Have been purchasing my vehicles at Rod Baker for some time now and always have my service done there because of the excellent service we get.

Brian O"Keeffe

Jun 12, 2015

Good communication and explaining of issue. Trans work done in 2 days for a dollar amount that made sense.

William O'Hara

Jun 12, 2015

I wish the time waiting would have been shorter. I had an 11:30 appointment and my vehicle did not get into the shop until 12:10. Other than that everything else was fine.

Paulina Eisenhower

Jun 12, 2015

The service was good. Didn't have to wait long but don't have time to write a story.

Richard Bisbee

Jun 11, 2015

Great helpful and HONEST peopleGreat to work withGreat communication

Garry Mccarthy

Jun 11, 2015

The crew at Quick Lane did their usually great job on my Mustang.

Ashley Lisek

Jun 11, 2015

I purchased a Fors Escape Titanium and I absolutely love it! The service was wonderful the sales person really listened to what I wanted and was willing to work with me.

Jennifer Rizzo

Jun 11, 2015

2014 Ford Edge. Everyone in the Service Department is very nice and very helpful.

Russell Hook

Jun 11, 2015

Service was great fast especially when I found out about all of the free oil changes I should of been getting. Thanks Darrel

Donald Geraghty

Jun 4, 2015

2015 Escape. Mike made the process easy. Coming in June 8 due to a noise from the front of the car. maybe a bad shock.

Constance Perry

Jun 4, 2015

We purchased a 2013 fusion. The service was great. Jim our salesman was knowledge about the fusion. We will be purchasing a second vehicle from rod baker in the next couple of months

Eric Alexander

Jun 3, 2015

Mazda Tribute 05Oil changeWas complimentary.appreciate getting the free oil change. Between my Ford and Mazda I spend a lot of money maintaining both. Comps help me coming back.

Lisa M.

Jun 2, 2015

Everything was great! I would recommend. Everyone was nice and knowledgeable and didn't frown on the fact that I slacked on my maintenance schedule. I've had the lecture at past service stations.

Virginia Fishbaugh

May 30, 2015

Greatly improved in last year. Staff friendly. In & out time of service greatly improved

Joseph Biskie

May 27, 2015

Mike was great, really friendly and helpful, I didn't feel pressured or like I was getting a bad deal. I'm very happy with my purchase, and will certainly return and reccomend Rod Baker to my friends and family.

Kenneth Poupa

May 27, 2015

Courteous service - on time whem promised - service performed in a professional manner - clean and neat waitinig area - service witing personnel prompt. Thanks

Dawn Matlak

May 26, 2015

I have a Ford Taurus that I took for an oil change

James Singler

May 26, 2015

There has never been a bad experience with the Dealership only Ford. They use such cheap steel on their brake rotors they warp and need to be turned at about 28000 miles. You get 2 turns and then are due for complete replacement. $800.00-$1000.00. Never again. I will try Dodge before I invest in another F150 which I really love.

Matt Cybulski

May 25, 2015

Seemed a little too long for a oil change and didn't elaborate on the checklist about front brakes needing immediate service

Jill Imbrogno

May 21, 2015

I have been bringing my car here for a few years. love the service and convenience of your store and location. Staff is always super friendly and willing to help. Will definitely recommend to family and friends..

Clarissa Bhanvadia

May 21, 2015

2014 Certified Ford Fiesta. My experience working with the staff was great and hassle-free.

Yvonne Welsh

May 21, 2015

I would have appreciated it if the technician would have wiped my new tire down, so it did not look like a dusty, dirty mess compared to my other 3 tires. Everyone was most polite and helpful, especially since I had to wait almost 4 hours for the service to be completed due to getting the tire from another location. A gentleman even offered to drive me to a restaurant so I could have lunch while I waited.

Verona Sawyer

May 21, 2015

Just had an oil change. Staff was friendly and car was ready when I returned.

Troy Seaborg

May 21, 2015

The staff was helpful. The only issue I have is that I am having to see them often for repairs to my truck.

Jessica Lundy

May 21, 2015

I was told they needed to put a patch on my tire due to a piece of metal in it that they had removed, I asked to see the piece and to see if I was able to patch the tire myself but I didn't get to see it and ended up paying for the repair.

Richard Masek

May 21, 2015

I was only at your place once just moved back to Illinois, but everyone and your service was great, I only let ford/Lincoln people touch my car and it will be you guys, Thank you, Richard Masek

Thomas Jackson

May 21, 2015

Easy to work with, knowledgable, personable, overall just made everything a VERY easy purchase....and a very good deal.

Retired now.

May 21, 2015

Work accomplished on schedule. Very satisfied with Servicing.

William Finlay

May 17, 2015

service is always great I will definitely buy my next Taurus at baker ford.

David Heimowski

May 15, 2015

I have been taking my vehicle to Rod Baker for various repairs and services of the past few years. Every time I go they listen to my problem or request, contact me after making and evaluation to discuss my options, and deliver the service we agree upon in a timely manner. The staff has a professional attitude and communicates well. I always consider the Rod Baker service department first for any repairs or maintenance on my vehicle and recommend others who my find their service valuable.

Sharon Mammosser

May 12, 2015

it was great, they took my car in right away, did an excellent job and I am totally satisfied.

Marsha Mckeon

May 12, 2015

Service department is always professional and convenient. They work to meet my schedule when possible.

Marilyn Dixon

May 9, 2015

As always, my car felt much better when it left the dealership. I felt poorer but believed I got my money's worth. I did ask why (since they had it for a while) they didn't wash the car--it seems to me that that would be a terrific courtesy, especially to a regular customer. There seemed to be a semi-valid reason this time. I just think it is something to consider.

Elzbieta Moberg

May 6, 2015

The service I was provided was very professional. Everything was explained to me and I am very satisfied with my purchased! I definitely will recommend to family and friends! Thank You!

Depue Mechanical, Inc.

May 5, 2015

Great job as usual by Dan Saxen and the entire Rod Baker Ford team.

Roman - Elite Detailing Service Inc

May 4, 2015

Jim was great. No pressure, explained the features, Love the truck.!!

Kathy Dillow

May 4, 2015

I love that you have coffee for your customers especially when it takes longer then expected. I always bring my thermos and a book and it seems as though the service takes no time at all. As for the salespeople, they are awesome as well. They tell you about your car afterwards and seem to be very knowledgeable. That you for being there for my entire families needs. Your company and the location has been a Godsent to us.

Jamie Long

May 2, 2015

I bought my new ford focus after looking into other used cars. The staff was very helpful with pricing out many options and being honest with what the best option was for me.

Melissa Palmer

Apr 30, 2015

Mr. Elgus was my contact at your dealership. He was very prompt and courteous in his followup with me which led to my trip to Plainfield from Peoria to finalize the deal on the 2014 Ford Focus that I wanted.I can't think how my experience could have been any better. Thank you!

Ronald Bauer

Apr 30, 2015

I was in the market to replace an older vehicle. Stopped in and found the type and style I was looking for. I was greeted by salesman Dave Thompson, and he asked me what brought me in. I told him my story, asked him a bunch of questions, and narrowed down my choice to two different vehicles, Dave was prompt to set up both vehicles for a side by side comparison. After the test drive, I had my decision. Purchase was smooth, no hassle pricing was consistent with other vehicles I had been looking at. Dave got it all ready, ensured all of my questions were asked, and made my purchase a great experience. Ask for Dave and you won't go wrong!

Garry Mccarthy

Apr 29, 2015

They are always very helpful and friendly and will answer any questions you may have.

Gerald Tadej

Apr 28, 2015

All went as expected, they did everything they said they would do

Kimberly Wohead

Apr 28, 2015

Everyone is courteous and helpful. Great people to do business with.

Susie

Apr 28, 2015

Friendly Staff, always very helpful, excellent service

Emini Lumie

Apr 24, 2015

Ashley, William, & Dan were amazing! They pulled this together in the time frame that was needed. Logoplaste will most certainly use Rod Baker for their business leases going forward. Thanks again!Lumie

Frederick Offermann

Apr 24, 2015

2015 F150. My dealer, Dave Thompson, was extremly helpful. This was a custom order, and Mr Thompson was very patient and informative as I repeatedly changed the build over the course of 1-2 weeks. Prior to stopping in at Rod Baker, I had gone to 2 other local Ford dealerships. I was surprised at how little some of the their dealers knew about different features of the F150. I got alot of "I'm not sure" to questions that I felt a professional dealer should know about their top selling vehicle. Everytime I had a question about a feature of the vehicle or wanted to change the makeup of the build, Mr Thompson was ready to accomodate. Without me asking, he would then take the time to search local inventories, see if there were any trucks out there that now matched my build, run the numbers, and call me with information. This happened at least 3-4 times during my decision process. I have bought 6 new vehicles in my life and can say this was the best customer service I have gotten to date. I will be recommending Mr Thompson and Rod Baker Ford to all my friends and family.

Leonard Jalovec

Apr 21, 2015

we were very pleased with your service, and especially when you told us it would take an hour, and we were in our car, out of your dealership inexactly one hour. We like the way we were told just what was done to our vehicle also

Ben Miller

Apr 21, 2015

I am always pleased by the way I'm treated and will be a loyal customer.

John Lockwood

Apr 21, 2015

the staff is not only excellent technsions but also great PR persons

Linda Hoggard

Apr 21, 2015

Your employees are always very helpfull and friendly. Do a good work!!!!

Robert Ziobro

Apr 20, 2015

Very friendly and courteous. Have been coming in for years, and will continue to.

Mike Gemelli

Apr 20, 2015

The only negative thing about the experience was the plastic seat wrap and paper floor mat were left behind in the car, so I had to remove them myself.

Catherine Fernandez

Apr 20, 2015

Every time I have brought my Milan for service the treatment of me as a customer has been courteous and respectful. This service was no different. Even to the point of showing me a new way to get to Rod Baker other than Rte. 30 which will be under construction. I appreciate your kind and courteous service and continue to be a customer. By the way, the car runs great!

TomP

Apr 20, 2015

The service manager was very helpful and appointment was less time than expected.

John Kella

Apr 20, 2015

Very professional, quick and friendly service. Easy to set an appointment. Services are done in a timely manner.

Jimmy Ervin

Apr 20, 2015

I always have a good experience when bringing my vehicle for service. The staff is professional and helpful with any vehicle issues. Thank you!

Thomas Lockhart

Apr 17, 2015

you did a great job,no complaints,keep it up.!!!!!!!!!!!!!!!!!!

Britney

Apr 16, 2015

This visit was an oil change, but whatever the reason you provide exceptional customer service!

Richard Vasquez

Apr 15, 2015

I was at the location on rt.59 for a oil change on my STS Cadillac. I was told it was $69 but it was going to be $15 or $20 more for the Mobil oil. So I said ok. It took over 1 hour to do but what made me angry was the bill was $135. If I new it was going to be that much then I would have gone to a Cadillac dealer and pay$90.

William Powell

Apr 15, 2015

Everything was great! Thank you! We will be back for future services!

Robert Kidd

Apr 15, 2015

I was once at a point where I would never return to your dealership. The customer service in the service department under prior leadership was not good (the former service manager was very rude). I happened to return as I had one free oil change remaining from my new vehicle purchase from your dealership and was pleasantly surprised to learn a leadership change took place in your service department. Since that change, I have been back three times and the customer service has been outstanding. My compliments to what your new service manager is doing with his team - customer service is now outstanding.Thank you,Robert Kidd

Donald Cameron

Apr 15, 2015

very satisfied with my purchase and the service that I was given. David was very helpfulThank You

George Angelos

Apr 15, 2015

We are satisfied with your service and our salesman was very helpful and courteous.

Jason Vasquez

Apr 15, 2015

Had a great experience at Rod Baker Ford....got me in the vehicle I wanted at the price I was looking for.....thanks again!

Duane Vanduser

Apr 14, 2015

No complaints and the wait time was reasonable. The facility was clean.

Lisa Carlson

Apr 14, 2015

Happy when I picked up my car and the bill was much less than they originally quoted. Honest, friendly, dependable service. Thank you very much!

Boyd Hampton

Apr 14, 2015

Very friendly and helpful. Good selection. Would shop here again.

Jennifer Kirk

Apr 12, 2015

Always fast friendly service. Tell you what is wrong before fixing

Vanessa Corbin

Apr 11, 2015

2015 Explorer SportThe service was great.Mr. Gaston Jones was outstanding.

Terrence Danek

Apr 10, 2015

Have been pleased from the start of service on my 2014 Escape.

Patrick Jozefowicz

Apr 7, 2015

Very good and very prompt service! i will continue to bring our ford focus to your shop for future oil changes, thanks

William Konn

Apr 7, 2015

This is my 6th purchase from Rod Baker Ford. I think that says it all.

Scott Williams

Apr 7, 2015

My salespersOn Jr was exactly the person i needed to talk too. At no time did ye give me the typical car salesman routine. If he did i would have walked out. I dont him my needs and wants and he made it happen. Didnt try to down grade me or feed me a line of salesmen gabage. I walked out not with the exact truck I wanted but the closest he could make happen for me. I will only buy my trucks from here on out from rod baker if this is the sales mentality.

Shirley Daniels

Apr 7, 2015

Love the attention that I recive, they check stuff that i did not even ask them to check love it.

Geoff Pile

Apr 7, 2015

As always, the service is totally seamless with no issues. The staff are dedicated to keeping their reputation of "No Hassle"wether it's buying, selling, shop work or just suppling spare parts.I have a bunch of really great Ford cars - One of them being a Rod Baker Ford supplied & maintained, 1999 expedition, that I have had since new. It's done 200,000 miles and the most reliable car I have ever owned.

Patrick King

Apr 2, 2015

Please refer to my previous very long, detailed summary of repairing my drivers door lock on my 2011 Ford Edge.

Stephen Obradovich

Mar 31, 2015

I came in for the Works Oil Change and everyone was pleasant, and the work was done in a timely manor.

Tina Evans

Mar 31, 2015

I purchased the 2015 Ford Escape. The Service and Staff were Superb. My only complaint is with your MyTouch Software. It is very misleading when you read the sticker, it states"MyTouch included Standard equipment", when in fact, I was told it was not!

Mark

Mar 31, 2015

Always a good experience and find a way to work you in even when busy.

Gerald Krakowski

Mar 31, 2015

Always excellent service. The wait time is always reasonable and I never have to be concerned about the job being done right the first time.

Gary Hostert

Mar 31, 2015

Did the job great and under the quote very happy I will be back if I need work done on my ford Thanks

John Herod

Mar 31, 2015

It was an excellent expereince. The service team were great and kept me well informed.

David Taylor

Mar 31, 2015

Quick, easy, reasonably priced for the service provided

David Mondo

Mar 31, 2015

My personal schedule allowed virtually no time to come into Rod Baker to shop vehicles. My salesman, Dan Saxen sent me a few FORD brochures on vehicles that he thought would fit my needs. I chose the FLEX. Mr. Saxen was able to find the exact vehicle I wanted to purchase. I was able to select the Model, Color, Interior, and Accessory Package I wanted via cell phone conversation with Mr. Saxen. When the vehicle was ready, I came into the office to pick it up, sight unseen. I was totally impressed with the vehicle, all it's appointments, and the pricing schedule. I appreciate the "Over the Top" service I received from Mr. Saxen, and I am very satisfied with the vehicle. I would recommend Rod Baker Ford to anyone !!! Dave Mondo

Emilio Pasqua

Mar 28, 2015

i recently brought my car into ford mechanics for some minor issues and when i got the vehicle back i could tell a huge difference everything was fixed and my car was clean, great job Ford!

Michael Lisek

Mar 28, 2015

The only item of service that was completed at this time was "The Works" oil change

Peter W

Mar 26, 2015

Purchased a new 2015 Mustang GT. Staff was very helpful and the process was smooth and quick. Good price given up-front. Have always received great service when bringing a vehicle in for maintenance, and the experience for purchasing was consistent with what I've come to expect.

Louis Ray

Mar 26, 2015

the service center was very helpful and I appreciate that they were able to give a lot of information and I will return again if I ever need to the master mechanic Jim was very helpful he was not like most that you see he was a down to earth guy.

Kenneth Kelderhouse

Mar 25, 2015

your staff was very friendly & courtious.Evevrything was to my satisfaction.

David Fiday

Mar 25, 2015

Diagnosis, remedy and a happy customer. This Quick Lane is filled with friendly and knowledgeable people. My wait time was enjoyable as I used your free wifi to watch Teen Wolf series -- two episodes so all is good!Connie was excellent to work with. She did a great job!

Kirk Jensen

Mar 25, 2015

mike was terrific...i have been a customer for over 30 years, that should tell you how i feel, having bought 4 cars from you.

Lisa Gleason

Mar 25, 2015

Your staff was very helpful in locating the right vehicle. You were up-front about pricing and financing and you gave us a more-than-fair value for our trade-in. It was a no-pressure experience from the outset and was one of the quickest delivery times from agreement to buy to actually driving away that I have experienced.

Chris Berge

Mar 24, 2015

It was done quickly with no issues. I would recommend.

Mary Kaffer

Mar 24, 2015

The service was fine. I had the works and the work was on time. They also found that I needed a new cabin filter.

Michael K

Mar 24, 2015

I brought my 2012 Ford Transit Connect in for brake replacement. Everything was great, they were able to fit me in that day and had the work done in a fairly short amount of time at a fair price. However, I was in a hurry when I picked the vehicle up, so I didn't say anything at the time, but I would have liked to see the van get a wash after the service performed. I use a few other Ford dealerships and the van is always washed even after small things like oil changes. Other than that, the experience was trouble free.Facility is small, with very few seats and amenities.

Javier Guzman

Mar 24, 2015

I was able to find a car that suits my busy family and lifestyle! The service was great and very helpful!

Valued Customer Thurston Electrical Specialty Co

Mar 24, 2015

Purchased Explorer & 350, Jim Walter was extremely helpful and knowledgably.

Robert Long

Mar 24, 2015

I was dropping of and picking up a LeasePlan vehicle. Everything was ready. I was in and out of the dealership in 10 min.

Sean Kays

Mar 23, 2015

I have a 2011 F250 Super Duty. This service was for a PCM update for emissions. In and out in about an hour, and no problems with the truck since work was done

Doris Paige

Mar 19, 2015

Anytime I go to Rod Baker Ford I am greeted with respect and promptly. Everyone there is courteous. The work is done to my expectation and what ever the quoted price is actually the correct price.

Valued Customer Maul Paving Inc

Mar 18, 2015

The purchase was smooth just like the 10 before this one. Dan is great

Darlene Fagan

Mar 16, 2015

I was only there for the oil change and the works. Even with a couple of power outagesthe work was done in a timely matter. They always came to give us updates.

Michael Block

Mar 16, 2015

My problem was user error so they told me they fixed it and showed my how to do it myself

Paul Sedlacek

Mar 16, 2015

Your Service Dept. found a large problem with my engine! It was a costly repair. I also was in need of new tires. Considering I was given a very decent price on my tires helping ease the pain of the repair cost. Plus the Service Dept estimated it to be a four day job and finished the job in two. As always great service.

Donna Snider

Mar 14, 2015

Appreciated all the assistance from Tony and Don with termination of my lease and switch to new vehicle.

Richard Rowley

Mar 13, 2015

We have been doing business with Rod Baker Ford for over 14 years, have purchased vehicles from you previously, and have always had excellent experinces both in service and sales. Recently we needed a new vehicle, ended up purchasing an Escape SEL from you, and were once again very pleased with the whole experience. Our sales person, Dave Thompson, was very courteous and extremely knowledgable. Dave was of great assistance in helping us to make our final vehicle choice, in navigating through all of the paperwork, and then in explaining and showing us how all the new features of the vehicle's functions. You can be assured that we will continue to patronize Rod Baker Ford for all of our vehicle needs. Thanks again.

Debra Bowen

Mar 11, 2015

My car had been vandalized and I was pressed for time, so I had some anxiety when I walked through the door. I was greeted as I walked in. As I was waiting my turn I noticed a long line of papers on the service desk. The guy doing intake was writing things down and answering questions. When the people in front of me left, he began doing my intake. He wrote down my issues. I told him I had two outstanding recalls. He looked them up and told me there were actually three but no parts were available for one. The previous person came back because he forgot something and it was quickly noted on their paperwork. I was amazed that with all the work orders on the desk, your intake associate was helpful and seemed to have all the time in the world to devote to my situation.I went to the waiting room and sat down. Other associates were arriving at work. One of the ladies who walked through the door stopped and commented about the new drapes. Before she continued on to wherever it was she was going, she told me there was coffee around the corner if I was interested.The associate who purchased the drapes came out and took down the drapes to do something with them. When she did, she noticed the sun was shining on me. She was concerned that I was uncomfortable and started to put them back up stating she could do it later. I told her it was fine and I would move if I was uncomfortable. When I had waited awhile, an associate came in to get me regarding my vehicle. Apparently, there was more damage than was visible to my wiper arms and a part had to be ordered. I was told I was being placed in a rental and it was warming outside. I was totally not expecting this. I was engaged by four associates--each in a positive and caring way. I hope you will pass this along, as people often do not know how they can take someone's bad day and make it brighter.

Lori Hughes

Mar 11, 2015

I called first thing in the morning. They were able to get my car in immediately and get it fixed with minimal wait time.

Carline Bronk

Mar 11, 2015

always wonderful I've been coming to Rod Baker for years my husband introduce me to them, since then I have purchased and had servicing done there and they have never let me down.

Bonnie Marchiniak

Mar 11, 2015

The employees were pleasant, efficient & the service was completed in a timely fashion.

Gregory Griparis

Mar 11, 2015

The service department was great. They are always friendly , knowledgeable , and great work.

Wendy Price

Mar 11, 2015

always friendly and accommodating. A pleasure to work with.

Barbara Nevels

Mar 11, 2015

Staff very helpful. Gave me a loaner while my car was being fixed and because they didn't have to get a part, it was back in one day vs. the two that they originally indicated.

Walter Konow

Mar 11, 2015

The staff, as always, were incredible. Repairs were made in time ...

Laura Eggers

Mar 11, 2015

After a very negative experience with another dealership, I can't say enough nice things about my experience with the Rod a Baker service Department. I will return if I need any more rairs

Mike Hansen

Mar 10, 2015

I called on a saturday to see if could possibly get my ford explorer serviced since it was making a loud noise and the service department took me right away and fixed my front wheel bearings that same day without making an appointment. Everything is as quiet as it was when new now!Thanks Mike

Sue Hook

Mar 10, 2015

Staff is great, very nice. Waiting area ok, I decided on dropping off vs sit in the waiting area. I was hoping my car would have been washed, sometimes dealerships do this.

Dolores Crosier

Mar 10, 2015

great service and friendly people work at rod baker

Howard Rittgarn

Mar 10, 2015

We needed tires for our 2004 Ford Expedition, the guys ordered them and installed with a day without a hassel.

Jill Imbrogno

Mar 9, 2015

I have been taking my car here for a couple of years and the customer service is always excellent. I just received a follow up call the other day asking if I was satisfied and if everything was ok with my car. Loved the additional follow up. Great place, great employees and excellent service!!

Kathy Hicks

Mar 9, 2015

I had good service I knew the part was pricey( a window regulator ) for my 2006 Fusion but the labor was listed as 1 at $299. I did not realize the labor rate jumped that high unless it was for multiple hours of work. I was advised of a $415 estimate and told it was labor intensive work. So if you could let me know your hourly labor rate I would appreciate it. Thank you for doing it so quickly in one day.

Victor B.

Mar 9, 2015

This service was "The Works" for my 2010 Lincoln Town Car. I have nothing but good things to say about the service that I continue to receive from Rod Baker Ford, Plainfield, IL.

Kyle W

Mar 9, 2015

Rod Baker Ford proves that there are still great car dealerships out there! From start to finish everything was great with this dealership and their staff was very friendly and helpful. I purchased my Ford focus SE from Don S. And he helped me out tremendously with finding the perfect vehicle. He informed me about all the sales going on and had great knowledge about all the products and services Rod Baker Ford offers. I would recommend this dealership for anyone buying a car!

Doug Weiss

Mar 9, 2015

This was a quick service just needed a new tire but it was excellent service,

Bill Vejvoda

Mar 4, 2015

all your folks were friendly, knew their jobs. the service mgr's were accommodating.

Karl Balzuweit

Mar 4, 2015

Made trading my car and purchasing a new F250 simple and painless. I'd highly recommend seeing Dave Thompson, he was great to deal with.

Michele Bancroft

Mar 4, 2015

I have a 2001 Ford Taurus. You have helped me keep it by doing a great job of servicing it.

Valued Customer Railway&industrial Services

Mar 4, 2015

Service was quick staff was friendly. ...........................

Donald Mcquillen

Mar 4, 2015

Service and staff was great, no appointment was in and out in less than an hour

Wanda Knippenberg

Mar 3, 2015

I purchased a 2014 Ford Focus. By far this was the best experience I ever had at a dealership. Jeff and Don were great. At the end Don took me thru the dealership and introduced me to the people in all of the departments. Everyone was really friendly and gave me their business cards if I had any concerns.

Azahira Jimenez

Mar 3, 2015

The service was great, fast and efficiency. Our car sounded great after it had been worked on. The staff was so helpful. We got great service.

Stacey Molina

Mar 3, 2015

I brought my Ford Focus 2013 in and the guy knew exactly what my problem was when I described it to him. Service was great and fast.

James Singler

Mar 2, 2015

I have never had a problem with the service at Rod Baker Ford.They are # 1 with me.

John Skraba Jr

Mar 2, 2015

As always I'm taken care of and the employees are pleasent

Nancy Kokos

Mar 2, 2015

Efficient, clean and comfortable surroundings and courteous employees.

Jeff Fisher

Mar 2, 2015

The technician was helpful and non-judge mental from the start. We made an early morning appointment and he was there at the appointed time. My '02 Windstar needed a considerable amount of work due to its age but he was able to diagnose it quickly and give me a reasonable estimate on the cost and the time needed to do the repairs as well as a loaner car. With the exception to a minor delay in finishing the work, everything was completed to my satisfaction and there were no surprises in the cost. I am extremely happy with the work and will continue to trust Rod Baker Ford to care for my "Betsy" for all her future maintenance needs.

Kristina Brozovich

Mar 2, 2015

Everyone there is very friendly and professional. All my questions are answeredsatisfactorily!

Valued Customer Plattville Coating Inc

Mar 2, 2015

Even though it took a couple of tries, the problem with our f450 has been resolved.Thank you for taking care of us.Al SwiggettPlattville Coatings

Michele

Mar 2, 2015

Friendly courtesy. Took the time to listen to what I needed done to vehicle.

Edward Poch

Feb 28, 2015

Great dealership clean and friendly personnel. Will buy my next truck there.

George Speer Iii

Feb 28, 2015

I have my appointment on line for oil change. Got there early, got me in a timely matter and on my way.

Valued Customer City Of Lockport

Feb 25, 2015

The staff was very knowledgeable about the crain on the truck and all the other options. The truck was been great we use it every day out in the field working in extreme conditions.

Jill Wittchen

Feb 25, 2015

Staff is very friendly & knowledgable. Love coming to this location due to the convenience & not having to wait long. Great job!

Ashley

Feb 25, 2015

Our salesman, Don, was fantastic! He was not pushy at all, very knowledgeable and was there to help every step of the way. I had to come in a few days after I purchased my car for my second key and Don still took the time to help and make sure I knew where I had to go in the service area. The purchase was quick and easy.

Melvin Hare

Feb 24, 2015

This was our second time getting our oil changed and the staff and mechanics did an excellent job.

Mark Medows

Feb 24, 2015

I purchased my truck from you and while I'm living in the area I will always bring my truck in to you for repairs.

Erika Goldstein

Feb 24, 2015

Quick service, very knowledgeable staff! Everything was explained to me with detail and there were no surprises! The facility was well managed and maintained!

George Harrison

Feb 21, 2015

Staff very helpful, this is not the 1st car we bought there and came back because of the Service Department.

Daniel Madigan

Feb 21, 2015

Left Rod Baker feeling very good about everything.

Robert Putrich

Feb 18, 2015

Always a very professional experience. Just a very different feel from most dealerships.

John Kinder

Feb 18, 2015

Service performed well in a short ammount of time.

Amando Arias Jr

Feb 18, 2015

service was quick efficient and courteous follow up an extra needed parts excellent

Brent Rushing

Feb 18, 2015

ford focus very helpful ; The staff was able to answer all my questions and accomadate the time that I needed to get my car fix. I will have no problem bringing my car back, if I run into needing any service again.

Gary Booth

Feb 17, 2015

great fast service. Took car in because the air pressure guide was on the dash. Had my tires filled with the special air. Had needed a little put in to stabblize. thanks Bev booth

Carolyn Carter

Feb 17, 2015

My experience with Rod Baker Ford is always excellent. I would recommend anybody with a Ford to use this dealer.

Diane Mccullough

Feb 17, 2015

Service was great from the time I brought my Ford in until the time I was called to let me know the service was completed. Thanks for your kind service.

Daniel Madigan

Feb 17, 2015

2014 Ford Focus. We probably took a little long to finally settle on a car and funding it, but everyone was very patient with us. I know I like to repeat things I have been told as a way of understanding things, and everyone was very good about, especially Tony. We were told that Rod Baker Ford tends to be more personable, and this was very much the case.

Paul Mikulcik

Feb 17, 2015

I thought I had received an email saying my vehicle would be washed. It was not.

John Fugett

Feb 17, 2015

Staff very friendly never any issues when I come there,you have a great staff

Janet Kuch

Feb 17, 2015

We bought our Taurus years ago from your dealership. We always bring it to you for regular service or anything else that comes up. You have the best service department! They are friendly, helpful and take excellent care of our car. Also the work gets done in a reasonable amount of time. Thank you so much for keeping our car in tip top shape! And thanks for the free coffee, mocha, etc.!

Kenneth Ivaska

Feb 17, 2015

Service department was good. Took time to get parts for this repair. Had truck for werk.

Kevin Mccammon

Feb 17, 2015

I went to Quick Lane for an oil change on my 2013 Escape; it has about 32,000 miles. The tech noticed a leak in an axle seal and recommended service at Rod Baker. I scheduled the appointment for warranty repair and will write a follow up review upon completion.

Catherine Wilker

Feb 17, 2015

I was out doing errands remembered that I needed an oil change stopped by to see how long of a wait the got me in and out quicker than the dealership with an appointment. Excellent job.

Elmer Both

Feb 16, 2015

Great service this time, no problem with oil level after service.

Jeff Chase

Feb 16, 2015

Staff was helpful. Everything was explained properly.

Robert Gray

Feb 16, 2015

I had both regular service and a recall taken care of. Very quickly handled and taken care of in a quality fashion.

Bernard Held

Feb 16, 2015

Accommodated me being 10 Minutes late with ease. Forgot to mention update to the Sync system until later when I called them and they made that adjustment also. Very good. Done in less than 2 hours for 30,000 mile checkout, oil change, etc.

Clyde Barr Jr

Feb 12, 2015

Great place to take my car in and low sales pressure which makes me want to come back.

Stephan Welch

Feb 11, 2015

I was given the wrong receipt when I left the facility and they called my house asking me to make atrip back to the facility to get the right receipt. I believe the correct thing to do was to offer to drive to my house to pick up the wrong receipt they gave me and bring me the correct receipt. Why put your customer out for your mistake?

Valued Customer Austin Tyler Construction Inc

Feb 11, 2015

Truck was in and out of the shop very fast which we needed because it was required for work.

Lesley Caramusa

Feb 11, 2015

Jim was great...awesome experience! I was referred there (and to Jim specifically) and will for sure refer family/friends there too!

Allen Lindish

Feb 11, 2015

got car done a lot sooner than intisapated.thank u

Robert Wenzel

Feb 11, 2015

always on time and informativethey keep to their promises and keep you informed of the status of the vehicle

Nicole Siegfried

Feb 11, 2015

Everything was great no problems with service or dealership

Victor Martinka Jr

Feb 11, 2015

My 2012 Ford Flex needed an oil change. Base on the GREAT job that Quick Lane did this past fall with an oil change, I went back. Once again they did a GREAT job. Explained to me what was done and suggested a new air filter. So I purchased an air filter along with Upgraded oil change. This is a wonder service that Rod Baker Ford offers it customers.

Steven Berthel

Feb 11, 2015

Great people. Ford man forever . Ford dealer that makes you feel like family. Been to a lot of Ford dealer over the years. This one is best one I been too.

Patricia Austin

Feb 10, 2015

Every time I bring my Escape in for service, I find the service personnel to be pleasant and friendly. I never have to wait very long and the work is done professionally and completely. Thank you for the GREAT service ! ! !

Robert Costello

Feb 10, 2015

very friendly staff---- knowledgeable---super clean shop/waiting area/liked the coffee pot.thought pricing was fare---will return for sure.

Lawrence Lewis

Feb 10, 2015

We always bring our F150 Harley to Rod Baker Ford for service!!!! We've been friends with the Baker family since 1964 and always have and always will continue to purchase all our Fords at their dealership!!!! Keep up the good work!!!!!!!!!!!!!!!!!

Gail Beckman

Feb 10, 2015

Friendly staff and very helpful letting me know what my vehicle needs, thanks

John Bubica

Feb 10, 2015

Did not have an appt, but Marcus said to bring the car in to get a new battery installed. Did not have to wait long at all for the work to be complete.

Glenn Kitchell

Feb 10, 2015

Ford Fusion. Staff was great. 3rd visit on maitenance plan.

Valued Customer Midwest Stone Inc

Feb 10, 2015

Very Helpful. Followed up with me daily. I would recommend Rod Baker Ford!

Valued Customer Thurston Electrical Specialty Co

Feb 10, 2015

Work completed properly and on time. Thank you.Employees were very helpful.

Justin Arnold

Feb 10, 2015

2014 Ford Mustang GT.Serviced on February 7th 2015 11:00am at Quick Lane Plainfield, IL on Route 59.Matt at quick lane was professional. This was my 4th visit to this location and will not be my last. The services provided for the price is fair and I know I am getting quality Motorcraft parts that are designed with Ford in mind.

Jennifer Rizzo

Feb 10, 2015

I have a 2014 Ford Edge.which I just love my SUV.I wish I could remember the gentleman's name at the desk that help me.he was such a gentleman so polite and so helpful.I truly believe if you had this gentleman representing you at all times at that desk you would never have one complaint.

Alby Keneth

Feb 6, 2015

Great job on taking care of me as a customer... I will definitely continue to bring in my 2010 Toyota Camry to Quick Lane for service. I no longer like the the Toyota dealership, for they always have an attitude and or service they provide.A.Keneth

Helen Kulawiak

Feb 5, 2015

Everyone treated my mom well and got her care in'n'out as soon as they could. THank you.

Yvonne Welsh

Feb 4, 2015

The Works package for my 2013 Ford Fusion was done in a quick and professional manner. Most pleased.

Michael Gilson

Feb 4, 2015

2013 F150 XLT Super CrewRoutine service and resetting the tire pressure sensors was done promptly and on schedule. Waiting area is pleasant and comfortable.

Dave Cutforth

Feb 4, 2015

I have now purchased a set of tires for two of my vehicles at your store and have been very pleased with the initial work and any follow up adjustments that have been required.

Allison Smith

Feb 4, 2015

I came in for an oil change and an inquiry to to my anit freeze.

Suzanne Pankow

Feb 4, 2015

I asked a friend if he knew of a place for an oil change in which prices are not super inflated as with all the other places. He recommended Quick Land and I could not be more happy with my experience. The prices are absolutely great and where they should be, the service excellent, and the staff takes the time to do a great job in what should be afforded to all customers; inform me about my car. The staff also does this in a very friendly, yet efficient manner. Please keep those excellent prices, including great promotions and discounts and I will be back.

James Koursaris

Feb 4, 2015

Amazing...laid back, knowledgeable, and inviting.Thanks to everyone

Mark Baumann

Feb 4, 2015

Had my 2012 Ford Escape in for the Works service. Also had the front brakes done. Quick service and a good price. The only thing that was not done was to reset the oil life on the information panel. This was the second time it happened and you kind of freak out 3 or 4 weeks down the road when the "Need Oil Change" warning comes on.

Mark Venegas

Feb 4, 2015

SERVICE WRITER WAS A PLEASURE TO DEAL WITH. CLEAN PLACE AND FAIR PRICE.

Krista Milam

Feb 4, 2015

Very personable friendly staff & quick service with my repairs that needed to be done ...much faster than I expected!

Mike Gemelli

Feb 4, 2015

Excellent Job & Service! I take all five (5) of our cars to this shop for service. Trustworthy and honest service is hard to find these days, however you do not have to look far with Rod Baker.

Linda Evans name on title, but my car. DT Evans

Feb 3, 2015

Purchased a certified pre-owned 2012 Ford Focus with great mileage through a dedicated employee of yours, who is now unfortunately not an employee anymore. His name is Rob Harmon. My wife bought her 2007 Ford Edge from Rod Baker through Rob's help. I was very much impressed with Rob's expertise and Rod Baker Ford's customer's service expertise, which made me feel like I wanted to be part of the Ford Family. My Focus is a great asset! Through the efforts of Rob Harmon, I became a customer. I am satisfied with the service my vehicle has been rendered. And your service department head is great with remembering names and faces. I wish I had his talent.Thanks for making my Ford Focus experience a great one!Dale T. Evans

Jerry Starkey

Jan 31, 2015

Dropped 2008 Taurus off for diagnoses of transmission problem. Expected diagnoses to take about an hour. It took more than 8 hours to hear results.

Ned Rocks

Jan 30, 2015

every thing went good the service and the workers gave the answers for my questions willing.

Sergio Rodriguez

Jan 30, 2015

hon est people great prices and job well doneIwould definitely recommend this place to my coworkers and family And Friends

Paul Kalsted

Jan 30, 2015

Had a very good experience. Just one thing though - I had the coolant flushed and replaced in my car. The next day I checked the coolant level and it was somewhat below the range for a cool engine. Had to add about a quart of coolant. Otherwise I had a great experience.

Catherine Collins

Jan 30, 2015

I brought my escape in for normal check up and oil change. They staff is always so friendly and profesional! Thanks for being awesome!

Paul Quinn

Jan 30, 2015

Always have that good feeling when leaving knowing that everything is no worries driving down the road, Thanks, guys !

Karen Dirst

Jan 30, 2015

I have a 2013 MKX. I came for service, oil change, and 15,000 mile maintenance They waited on me promptly and politely. In less than an hour I was called to pick up the car. Great place to get my car serviced.

Janine Oskroba

Jan 30, 2015

Was helped in a sufficient manner and service department was very helpful in replacing my windshield wipers for me as soon as i purchased them,i wasn't even done with the payment transaction and they were already replaced that was awesome

William Harvey

Jan 29, 2015

good as usual experienced workers nothing more to say sorry

John Skraba Jr

Jan 28, 2015

I never have a problem when I bring my vehicles in for service. You never try to sell mesomething I don't need. You call and tell me what's wrong and then it's my decision.

Denis Matlak

Jan 28, 2015

The service and quality of work done by your staff have always exceeded my expectations! I have purchased my last three vehicles from your dealership and a significant part of that decision was based on the quality of service I have received over the years from your service department. My next vehicle purchase will be from Rod Baker Ford as I know my vehicle will be in good hands far after the day of purchase. Your staff will be the ONLY mechanics allowed to touch my car and that is a promise. Thank you for giving me that level of trust in a car dealership!

Garry Mccarthy

Jan 27, 2015

you were able to fix my remote starter issue with a minimum of aggravation for me and my wife. You also were able to get me in quickly and got the problem fix in 1/2 hour. Good job.

Mark Decman

Jan 27, 2015

Top notch! From Jim Walter in sales to Darrell Long in service. Totally great experience. Thanks!

Sherri Unyi

Jan 27, 2015

The staff was very friendly, as always and it was a pleasant experience.

Ted Zygowicz

Jan 27, 2015

The staff was very accommodating and courteous.The service was great and the checkup is thorough.My experiences have been consistently satisfying.

Ken Norman

Jan 26, 2015

Have my Ford serviced there regularly. This time I had enough in my account to cover so I paid nothing.

Carrie Ward

Jan 24, 2015

The staff is very polite and the service department works diligently to get you in and out quickly!

Marsha Thompson

Jan 23, 2015

We have been Rod Baker customers for years. Staff is very courteous ... just nice people. Service is great.

Rita Fordonski

Jan 22, 2015

I ALWAYS HAVE GREAT SERVICE AND EMPLOYEES ARE ALWAYS COURTEOUS AND INFORMATIVE. I HAVE A 2013 EDGE AND 2004 F150 THAT I ALWAYS HAVE SERVICED AT ROD BAKER'S.

David Trammell

Jan 22, 2015

Your service is good but the price of a oil change is on the expensive side. I will shop around for my next oil change.

Judith Roe

Jan 22, 2015

got me in and out in a fare amount of time. i had two recall but they did not say if any repairs was needed just told me my car was done

Judith Wardo

Jan 21, 2015

Thanks, desk staff is very helpful and quick service.

John Kwiatkowski

Jan 20, 2015

I came in for the works package and the work was promptly taken care of.

James Olin

Jan 19, 2015

On time and completed in a timely manner.Work reviewed at the completion

Donald Simmonds

Jan 19, 2015

I had, and have always had, an excellent experience at Rod Baker Ford; both in sales and in service.

Luis Torres

Jan 17, 2015

The service was very helpful and friendly. Enjoyed my time waiting for my car to get fixed.

David Sneed

Jan 16, 2015

I really like the way everyone treats you. Very professional, and friendly.

James Singler

Jan 15, 2015

business as usual Great always a pleasure to visit rod baker ford

Audomaro Farias

Jan 15, 2015

Good fast and easy and good treatment good job fellas

Robert Clabots

Jan 15, 2015

Work was done as promised and at quoted cost. I will continue to bring my car's to rod baker for all my maintenance and repair needs.

Valued Customer Oppland Carpentry Llc

Jan 15, 2015

I recently purchased a used vehicle at Rod Baker Ford. The staff was very helpful and knowledgable. This made my purchase a hassle free and enjoyable experience. Next time I need a vehicle, this will be the first dealership that I look to.

Kathleen Novak

Jan 14, 2015

Service staff is always very helpful and informative.

Alex Farnausz

Jan 14, 2015

2015 escape jim Walters was a professional will go back next time

Mike

Jan 14, 2015

Quicklane was able to see me over the holidays and fixed my brakes quickly. The entire experience was very professional and convenient.

Gordon Perino

Jan 14, 2015

regularly scheduled maintenance on my 2011 Ford Mustang

K. S.

Jan 13, 2015

I decided to give them another opportunity for my business. Last time I was there the manager talked about "we can work with you" on the price for a larger repair job. Why not just give me the best price to begin with rather than make me question your price trustworthiness?This time around, I was a little disappointed that there were not many mechanics on duty when I was there, therefore a bit of a wait before my car could be looked at despite available bays, although I certainly understand you don't want mechanics waiting around for business. (1st world problem, I know) Repair options for my older car would have been appreciated coming from them rather than me. Regardless, 4 cups of coffee later I was satisfied with the fix and the price. Very nice employees, waiting room, and coffee.

Gerald Krakowski

Jan 13, 2015

My front floor mats were replaced due to a recall by Ford. I came into the dealership and left within 10 minutes. As always great courteous service.

Steven Renteria

Jan 13, 2015

It was a great experience. There was a hold up on a part needed for my car but since I had taken it there for the third time in less than a week the manager Matt was very occomodating and gave me a discount for bringing in the car for the third time. I've always had a pleasant experience with any of our cars we've taken there.

Thomas Lockhart

Jan 13, 2015

Service and Tech staff went above and beyond,the only problem there was came from the lack of Tech support out of Dearborn,the techs have a hard enough job as it is,but when they don't have the proper information it make the job harder than it needs to be.

Amy Henderson

Jan 13, 2015

Rod Baker Ford service department has always been amazing!! They do their work quick and efficiently. I have been able to trust what they do and the diagnosis on my car. I never feel cheated or taken advantage of. Thanks for continually and consistently doing your job so well and taking care of our family's cars.

Barbara R

Jan 13, 2015

Jim was very patient and helpful. ******************************

Steve

Jan 12, 2015

We worked with Don Sulejmani purchasing a new Flex and he was great. Very personable, very helpful and not a typical salesman searching to sell you something you don't need. We let him know what we were looking for and what we wanted to spend and he made it happen. We even went back the next week to see Don and purchased a used car as well. Will definitely be referring family and friends.

James Maslanka

Jan 12, 2015

Staff was great,,only small problem was I had to return next day to get wiper blades adjusted.Good that I live a short distance from dealer,,but service people did a great job next morning.

Wayne Beu

Jan 12, 2015

Always satisfied with the service you provide - work completed in a timely manner

Carol White

Jan 12, 2015

Took my 2011 Fusion in for routine maintenance AND a broken door handle. Other than the fact that a part had to be ordered for the door everything went well. All the work done on the car was explained very clearly...especially regarding my tires. I have never had a bad experience when I bring my car into Rod Baker! I will be back this week to have my door repaired.

John Fugett

Jan 12, 2015

Service desk guy very friendly,he took care of a couple of recalls I did not know about and I did not have wait very long which I was surprise thank you.

JG

Jan 7, 2015

As always, Mike took care of us and went that extra mile.

Tina Zugel

Jan 7, 2015

The workers at the quick change location are very nice and professional. The waiting room is comfortable with news papers and coffee.

Wanda Guidarelli

Jan 7, 2015

I came in looking for a new 2015 fusion, but Jeff found me a 2014 that was loaded with everything I wanted and more for about the same price that I would have paid for the 2015 with less equipment. He was so helpful. Don took me for a test drive and explained everything to me and evenset up my phone sync and boy was that a big help because I'm not at all tech savy. The whole experience was quick and efficient with some laughs thrown in too. Great guys to deal with.

Ron Simik

Jan 6, 2015

Very nice and clean place. Very professional. Great deals. Would recommend

Valued Customer Norm Stoiber Sales Inc

Jan 6, 2015

the truck was servived at my scheduled time. Everything was done to my expectations

John Steidle

Jan 6, 2015

Great job. Appreciate the quick turnaround (20K service, 4 new tires). Would like to bring my truck back in to check headlight / foglight alignment. Larger tires, seems like I have lost some road illumination.

Joyce Chirich

Jan 6, 2015

Experience shopping for new vehicle was extremely easy at your dealership. Salesperson (junior) was very informative, made me feel at ease. Purchased Ford Fusion. Service was excellent.

Jeffrey Kuna

Jan 6, 2015

Ford Focus, Jimmy Walter did a great job selling the vehicle. We buy all our vehicles from Baker Ford.

Leron Eaton

Jan 6, 2015

Jim is an excellent salesman. He was very patient and he worked very hard to accommodate my health situation during the purchase process.

Mark Lyons

Jan 6, 2015

I was surprised to see how fast the works package was done especially with the tire rotation. It looked like all bays were full, was told it would be 10 minutes before being able to be worked on and was completely done in a very short amount of time, I barely had a chance to read e-mails. :)Thank you