Used Cars for Sale at Romain Cross Pointe Auto Park in Evansville, IN

ultimum2000

May 26, 2015

I bought my car a year ago from romain and Its been great so far, my salesperson was Kevin in the Subaru center, I was looking at a used Monte carlo, very nice car in excellent shape, we went over my options and apparently there are 2 sales managers there and 1 is much nicer than the other, the whole process took about 2 or 3 weeks for many reasons but none bad, first he wanted to wait on a day when the good manager was there to help with the financing and then we went back and forth for a couple of days when we got some numbers I could handle, i couldnt make a trip to evansville from owwnsboro until the weekend so he broght the papers to me to sign, they held the car for me for a week so I could go up there on my payday and pick it up and deliver the check, went in later to get the car detailed and they came and picked the car up from owensboro, and later informed me of a recall, (ignition) recall didn't go as smoothly, the keys had to be adjusted but when I got them back, they were unusuable, they had to be replaced, ended up spending 4 hours at the dealer and just ended up with a new set of keys

Jeff

May 12, 2015

We bought an Outback from Romain in 2010. Our salesman has always been very nice, but we have had nothing but problems from them ever since. Their communication was horrible when we were first looking to buy the Outback; they scratched our black car to pieces when we took it in for our first service then they told us nothing was wrong with it, "the top coat was doing its job;" waited 8 hours to get their "scotch guard" protectant sprayed in the interior because they misplaced our keys; our engine blew up with 38,000 miles on it and took about a month to get it back; and finally, looked at doing a trade-in on a Forester. Drove it the night before and liked it. They held the car for us. I called the next morning and told them that I wanted to come get it and have it inspected by my mechanic and if it checked out we would buy it. They said that would be fine. They would have it ready. I took off work and drove 60 miles and when I showed up my salesguy said that another salesperson put it on hold for some other buyers. There was nothing they could do. I have wasted too much time dealing with the excuses and the apologies. Never again.

Cosmo

Mar 25, 2015

I purchased my 2009 Toyota Rav4 from Romain 3 years ago. Recently, I had a problem with my seat belt not buckling. My car was no longer under "bumper to bumper" warranty, so I scheduled an appointment with the Romain service department. Debbie Fischer took great care of me; she answered all of my questions and I was one satisfied customer!

AJ

Jun 23, 2014

I purchased a vehicle from Romain Auto Cross Pointe and couldn't be happier with the entire process. Everyone at the dealership was very helpful and courteous. Jason Woosley was absolutely the best sales person I have ever dealt with. I would highly recommend them to anyone who is looking to purchase a vehicle.

Mary in Kentucky

Feb 26, 2014

I worked with Tom over the phone and internet, and even though I did not purchase, they were excellent and very understanding of my needs. Would highly recommend them to my friends.

hank42431

Feb 25, 2014

The home of the life time drivetrain warranty is simply a scam. You get the warranty if they do all the service. A simple oil change can require you to wait two weeks. If you don't live next to the dealership you need to pass on this dealer. Service is slow and overpriced. Any positive reviews are likely Romain employees.

Jeff in StL

Aug 12, 2013

Wanted to add to this, because of the reviews I've read, I almost passed up on this dealership. Even though I did not make a purchase, Ryan, the internet sales manager, saved me about a 250 mile drive. I asked him for his honesty on the condition of a car I was interested in because of the long drive I would make. I advised him I was looking for a vehicle that would rate about an 8.5 or above on a scale of 10 and he was up front and told me he would rate the car about a 5 or 6. I really appreciate this honesty with me and maybe they will come up something else I'm interested in before I make a purchase.

looking to buy

May 11, 2013

i contacted this company about a car and left my email and number . nobody ever contacted my back. so evidently im not important enough to sell too. although my credit ratting is excellent. non professional sales people. I will spend my money elswhere.

bstephenson

Feb 27, 2013

Stephanie was an excellent sales person. She was never pushy and answered all my questions expertly. After I purchased my car she taught me all the ins and outs of the car--everything from how to use on star to all the other features in the car. She has followed up with notes even birthday wishes. It was a great experience. I have also received great service for oil changes and the dealership went out of the way to get me new tires on a holiday when most places were closed. I love that my car is sparkly clean after service. over all everything was perfect from customer service, price, quality of work and friendliness. I would and do recommend this dealership to others.

swtower

Feb 25, 2013

My visit to Romain Cross Pointe AutoPark and dealing with Mike Mintline was exceptional. Mike was attentive to all my needs, questions, and concerns when I leased my Regal. He also handled all follow-up questions and concerns in a exceptional manner.

JW

Feb 15, 2013

Two years ago the wife and I found a Impala LTZ on cars.com that was at a great price compared to everything else that was on the site. We drove up, test drove it, agreed on a price, and then financed there. Needless to say it was a good experience. Fast forward two years later and I find a great deal on cars.com on a Prius and the story ends the same as before. Very happy with the evolution of car buying via dealers like this and the internet.

sandi.danner.9

Jan 20, 2013

The best in customer service and deal! The customer really does matter to Romain! No complaints at all! I highly recommend this dealership and staff!

Onepissedcustomer

Dec 18, 2012

I bought a vehicle from this dealership " the home of the lifetime drive train warranty." What a joke! My vehicle has NOT worked properly since the first time I took it to those people under this so called warranty. It is the same problem EVERY time. Their techs do NOT know their vehicles, in fact, I think they do damage to your vehicle when it's in their possession. Now they are refusing to honor their warranty and they have given me wrong information about the status on my vehicle and they lie through their teeth straight to your face. They lack integrity, respect and have no idea what true customer service is. It saddens me that they take advantage of people without having any remorse. It's all about the dollar with these people. Shop at your own risk when dealing with these crooks!

Always Have Bad Luck

Jan 7, 2012

Was interested in a car they had for sale, called on a Monday and told them I would be there (1 hour away) later in the week. Called again to inform I was coming to see the vehicle and was on the way when I got a call that they lost the keys to it. Had to turn around and go home, got a call the next night that the vehicle was ready and made plans to go the next morning, then 15 minutes later got another call that I should stay away from the vehicle but they had other stuff I could choose from. Wasted 5 days messing with this place when I could've found a car somewhere else.

SUVbuyer

Nov 20, 2011

i recently visited Romain Auto Group on november 14th, and called the dealership 3 or 4 times prior to arriving at their dealership and was told the particular vehicle was available, after driving 2 and a half hours to their dealership i arrive to find the vehicle i was looking at sitting out front running, and a sales person greeting me with "sorry about the miscommunication, but i sold that car saturday we just got the financing done today" no offer to compensate me for my wasted 40 dollars in fuel to get there and back home, all they offered me was a vehicle that wasnt remotely what i was looking for...ploy to get me on the lot? i dont know, but i know it was an unpleasant experience and will not return

sports car enthusiast

May 30, 2011

I was looking at trading a vehicle in on another.I had to be my own sells person at this dealership. Sales person could not tell me about car. Only when i asked questions would I get a response. Sales person could not provide me with any writtin information pertaining to the vehicles history or provide proof of an inspection that evrything was in good order.The brakes,tires were going to need replacing in the very near future and cosmeticaly the car had some blemishes. Had my own financing,money in hand and sales team was unwilling to negotiate on selling price period.

genehusky

May 29, 2011

The info was very good.The wife and I are looking for a 2005 model 300.We like the body style.Contact us if you find one.3.5 motor,with no more than 115K or 120K.or less preferably

dadof3

Apr 7, 2011

My wife and I went in to Romain in Evansville to trade for a Buick Enclave. Roger, our salesman was very nice. But when it came time to do figures, enter Chris Jesop" used car sales manager". He wasn't slick enough, he compared my loaded up 2007 Yukon to a 2007 base Tahoe. The deal was still in play when I mentioned that I had another car I may be considering trading in as well, Jesop spouted off that according how the last deal went that I probably wanted 15,000 for that vechile. Wife gets up to walk out, I get pissed and tell him to screw himself. We didn't go in to get insulted by a pinhead. If these clowns will talk to you that way to your face, imagine what they will say behind your back.The bad part of it is, they still have the vechile that I wanted in the first place. Roger did call me back, I told him that I would come back if Chris Jesop would call me and appologise. STILL WAITING. DO NOT GO TO ROMAIN, THEY THINK THAT THEY ARE THE GOD OF CARS.

blip

Jun 29, 2005

Salesman "John" was nice enough; even showed me forthcoming ad in which used car I test drove was going to be advertised at $500 less than current asking price the following Sunday. I made a reasonable offer, based on NADA that should have left them $500+ profit easily. Enter "Wayne" the sales manager (after making me do the "let's let him sit for 1/2 hour thing"). "Wayne" says that he couldn't possibly sell for under the current asking price, which was already "rock-bottom." The ad copy was a "mistake." <br><br>"Wayne" then tried to tell me that the salvage price on my perfectly OK older car was the best he could do on the trade. "Wayne" got huffy when I laughed and headed for the door. <br><br>Bye-bye, Wayne. Got same car with lower mileage down the street two weeks later for $1500 less than Wayne's "rock bottom" price.

contagiousmagic

Mar 9, 2005

We purchased a car from Romain that we later found out had been wrecked (which was never disclosed to us). The frame was bent and couldnt even be completed attached to the subframe. After several weeks of trying to speak with Mr. Renschler, he finally returned our call. At first he denied that there was a problem. Then, he tried to downplay the problem. Finally, he just blew us off. While we dont have the time or money to pursue the matter, we are very unhappy and will NEVER do business with Romain again.