Used Cars for Sale at Ron Tonkin Kia in Gladstone, OR

Wei

Aug 4, 2016

Ron Tonkin Kia car salesperson, Bronson Barlow, was an awesome individual to work with in my car purchasing process. He made my wife and I feel really comfortable by being very upfront about all of the details. I would definitely recommend Ron Tonkin Kia to anyone who wants to purchase a new vehicle.

Mykia

Jul 19, 2016

GARRETT IN THE SERVICE DEPT IS AWFUL. HES RUDE. DISRESPECTFUL SARCASTIC PIECE OF WORK. I HAVE BEEN TREATED VERY DISRESPECTFULLY WHEN I TAKE MY CARE. IM TAKING MY BUSINESS ELSEWHERE. DO NOT BRING YOUR CAR HERE

JulieF

Jul 14, 2016

Such a simple and quick process at Tonkin Kia! Everything went smoothly from start to finish. Jaron the salesmen was very knowledgeable and very patient.I would recommend Tonkin Kia any day.

Stacey S

Jul 12, 2016

We started out with just a phone call . With each call, the terms got better and better. . They even went the extra mile in geting me the color I most wanted. If you want a place to buy your car and a place that doesn't pressure you, this is the place to go. I really enjoyed the full hands on tutorial and phone see up. Thank you Ron Tokin for making my first car buying experience super easy and super awesome ...

Sandy B.

Jul 11, 2016

Al, our salesman was extremely thoughtful, helpful and knowledgeable - and no high pressure. We were able to drive away in our new Kia Optima in about 2 hours!

TawnyaL

Jun 1, 2016

I have purchased many cars over the years and this was by far the best experience from start to finish. I called Floyd (I was referred to him by a friend) and told him what I was looking for as I wanted to purchase a particular car for my husband. He located the car quickly and called me back with the price. I came into the dealership to see the car and was treated very well. There were NO surprises and there was not any pressure. They answered all my questions. I typically get very stressed out but this was so straightforward and easy! I worked with Floyd and Steve both were great and professional. Financing was easy and I was in and out in about 90 minutes which included test driving the car. The car is perfect and I could not have asked for a better experience. I would highly recommend Ron Tonkin. The best part is we went back to have an additional feature (my husband decided he wanted) added to the car and that was simple! Floyd coordinated everything and it went very smooth!

Georgia

May 31, 2016

I bought 2 cars from Ron Tonkin Kia and both transactions were smooth and didn't take all day. I went to a different dealership before Ron Tonkin and they went back and forth with the manager and the salesman and kept trying to come to an agreement. I left and found another car I wanted at Ron Tonkin. The salesman was nice and we came to an agreement that would work for both of us before he went to his manager and it was approved.Very pleasant experience and if I have a trade in later on, I will see what the Ron Tonkin car dealership have before going somewhere else.

Charlie

May 30, 2016

Joey was very helpful and listened to our needs. He took us to a car that ended up to be a good fit for my daughter. Both Joey and Rebecca worked in our best interests to stay within our budget and their customer service was great. I would reccomend this dealership the next time you are looking to by a car-you won't be disappointed! Thank you Joey and Rebecca!

Derrick jamison

May 22, 2016

When you think to yourself I want to buy a car. The first thing that comes to mind is I don't want to be at a dealership all day long. Also I want something that I like and not what the sales guy think i finance. Well on 5/20/16 I was online found a few cars I liked at RonTonkin Kia did there online credit app got a phone call a hour later to come in the next day. So you know what I was thinking about being there all day the car I liked was a bit high in price. So I went out there meet the sales guy who turned how to be. Honest, not pushy, didn't drag his feet in not one part of the deal. I asked when I first meet him if we could get to the point and that's what he and the finance lady. I was in a total of 3.5 hours that including the car I got was in Gresham so we drove there to pic it up and I had to wait for them to wash and take off a decals. I recommend that if you want people that are going to listen to you in your car buying experience. Please go see Steven and Rebecca out at RonTonkin Kia

just me

May 12, 2016

Our whole experience was wonderful from our sales guy Steve H to the finance lady Rebecca it was fast and a very plesant experience I would recommend this place to all. We bought a new 2016 Sorento and we love it.

Richard El

Apr 29, 2016

The salesperson - Steven Kaney did an excellent job helping us out. He knew everything about the Sorento and which model would be best for us. He did a great job.

Deanna J

Apr 23, 2016

friendliness...explained all the features on the car....Steven K. and everyone that worked with us was very polite and courteous...I recommend Ron Tonkin KIA highly !!!

Kimberly S

Apr 22, 2016

Service was great. Communication was clear and honest. We felt that Steve was on our side. Our salesman made the car buying process easy!

Charles A

Apr 4, 2016

Sales agent was good and the Sales Manager & Finance person worked very hard to get me a good deal and taken care of.

Donald A

Apr 2, 2016

Was very easy and helpful did not get the run around got the deal I wanted on the car I wanted very simple

tina

Mar 31, 2016

Sold my old car faster than expected and found myself car-less. Had previously driven a 2016 kia soul, knew what I wanted to pay, color etc. No BS, no back and forth...just clear communication! They had the car I wanted, for what I was willing to pay and DELIVERED it on EASTER Sunday of all days all the way to Junction City! Shout out to the fella I worked with, Steve Kaney! The guy is great to work with! Nice, calm, clear etc. My car buying was surprisingly smooth!!! I highly recommend!

Sarah

Mar 14, 2016

It was a good experience. It was all Deen, not a pushy dealershop at all. But I must say Deen is an excellent Salesman. He is wonderful!

Robert K

Mar 10, 2016

My car buying experience was great. Our salesman, Nabil Haymoor was the best car salesman I have ever had. He was extremely knowledgeable about his product and very respectful and nice thru the entire process. My wife and I were in a hurry and could not take time to learn all the features about our new Kia Sorrento so I made a appointment with Abil a few days later and he walked us thru all of our new car features with great patience. Your dealership is lucky to employ such a fine young man. Also I would like to compliment Bill Alsbou for working with me on finding the terms and options I was looking for on my new Sorrento. Thank You Robert Brandt

Toni

Mar 5, 2016

This is my third purchase and I referred two other people who purchased. I think that says it all. Sean Connolly is a rockstar

William Jo

Mar 3, 2016

From the online experience, to Bronson the salesman, to finance, everything was top notch! Even hearing other customers talk amongst themselves on how good an experience they were having! I will send anyone I know that even has an inkling for a Kia, to your store!

Catherine

Mar 3, 2016

Jaron was helpful, answered all of my questions honestly, and he accommodated my 10 month old by bringing him toys and letting us fill out the paperwork in the toy room.

Angela M

Mar 3, 2016

Quick, easy, and straight forward. Sales (Steve and Breez) were awesome to work with. They met our needs, not pushy. Very happy with our new car and will definitely recommend to others!

Deborah

Feb 22, 2016

I have always been treated with respect and felt like the salesman wasn't just trying to sell me a car, he was trying to make sure I got the right car. I feel like your dealership takes care of me. Floyd and Rebecca are your dream team. Allen is an amazing salesman. He went over everything in the car, making sure I was at least familiar with where things were. I really appreciated that, because this car has a lot of gadgets!

Megan E

Feb 22, 2016

The lady that helped with the financial stuff was awesome about trying to help get me the 10 year warranty while also staying in my budget.

Sue

Feb 12, 2016

After my recent experience at Ron Tonkin KIA I feel compelled to write my first ever review of anything. If you need a new car you need to work with Eddie. He actually listens and works with you by answering all your questions and not pushing to sell options you've already said you're not interested in. I know - amazing. I'm 70 yrs. old and this was my best car-buying experience ever!

Bryce W

Feb 4, 2016

Breez made everything super easy and he's a consummate professional. It was great to work with him! No pressure and he obviously knows what he's talking about.

Gerald L

Jan 31, 2016

Bronson Barlow was very polite and very good to work with. There was no pressure from him on making a decision. He kept in contact with me and was not a bother. He looked and found what we were looking for. Very Good Experience working with Bronson

Tanner

Jan 18, 2016

Derek and Greg both made me feel at home when I bought my car and made it the best car buying experience anyone could ever ask for! Will definitely recommend this store to anyone in need of buying a new car.

Jack R

Jan 17, 2016

As always, Eddie, our sales rep, was courteous, informative, and helpful. He seemed genuinely concerned that we were satisfied with our purchase.

Emory R

Jan 14, 2016

Same as our first time last year which is why we came back to lease a 2nd vehicle steve and sean are excellent and we appreciate the way in which they helped us to provide us with the right vehicle and deal

Michael Ja

Jan 7, 2016

This is the 3rd car I have bought from Ron Tonkin Kia and everytime they have went out of the way to make me happy!

Michael D

Dec 21, 2015

I was interested in a very specific deal you guys had. When I called it turned out that you sold it already. A week later Derek reached out when there was another car available and made sure that we received that deal. This was my first time purchasing a new car and Derek helped me out a lot. No tricks, no extra costs, and it was everything he promised.

Disappointed in Milwaukie

Aug 21, 2015

This is the second time buying a new Kia Soul. As before the buying experience was excellent and the process went smoothly although we drew it out over a couple of weeks making a decision to buy. The car was selected and price was agreed upon. Nicest salesman ever both the first and second times. It was after this that the process started going downhill. The person writing up the documents had to redo them several times as there were errors (12 times for one form!). After a bit of scratching our heads and wondering why we had to deal with this we gave them a bit of leeway thinking this was the end of it. But no! After that we had issues dealing with discrepancies between what we got from the dealership and their submittal to Kia Motors Finance. We could not sign on and the date the payment was due was advanced 15 days from what we were told. In fact the payment was due less that a week after we received the paperwork from Kia Motors Finance. Our payment was almost assuredly going to be late so we had to express mail the check. We have pristine credit and this was very concerning as we were convinced by the dealership to use Kia Motors Finance over our credit union. Bad decision on our part. It would have been better to forgo the incentive and take the 1 point hit on the interest rate if we had known the problems. They also have messed up contact information. We were assured it was now correct. But calling in two days later and trying to bring up our account was a nightmare - they still had it wrong. Either their system is hosed or someone is not being very truthful. I am almost certain it is not correct to this day and someone has been receiving calls regarding the car. Attempting to get this straightened out has been a very stressful situation. We have been made to feel like we were stupid and not worthy of respect. Multiple personnel have been very rude throughout this process and acted like were annoyances rather than valued customers. By looking at the reviews it seems like some customers are treated nicely others are not. So much for valuing all your customers. The only bright spot is that the salesman treated us nicely. I am sure he is not going to be happy when he finds out he lost our future business due to his co-workers.

Thomast

Jun 18, 2015

My husband and I have bought two new cars from this dealership in the last month. Everyone was so easy to work with, we were not pushed into any car. They gave us exactly what we wanted at an excellent price! Particularly Ryan in sales, and Rebecca in finance, they are both professional and personable! Wonderful experience! We will definitely be back when we decide to upgrade!

andrew.gundlach.71

Nov 20, 2014

After visiting so many dealerships, it is easy to get discouraged. However, the visit to Ron Tonkin Kia was worth it! The interactions I had with both the management and the salesperson were above expectations. Sincerely nice and pleasant people to be with. I never expected I could have so much fun at a dealership, but the salesperson and I had such a great time interacting.When it came to price, this place offered the best bang for your buck. I have spent a couple weeks perusing ads, reviews, etc. and finally getting reasonable offers was so rewarding. The salesperson even followed me as I drove to drop off my rental car. In and out and more satisfied than ever. Save yourself the headache and just start here.

Andrew Gundlach

Nov 20, 2014

After having spent two weeks at countless dealerships, walking into Tonkin Kia was like a breath of fresh air. I initially phoned in a potential offer to see if it would be worth driving over an hour to look at a vehicle. I was pleasantly surprised by the initial counter offer and decided it was worth pursuing. I drove my rental car up to Gladstone and meet with the dealer I spoke with on the phone, Nabil. He was extremely well informed on all aspects of the vehicle and even though I researched this vehicle extensively, he still managed to have some surprises to offer. The dealership manager was definitely one of the nicest I've encountered. Personable, sincere, reasonable. Through our interactions we were able to come to an outstanding deal and I walked away more satisfied than ever before at a dealership. Nabil even offered to drive the new car behind me as I returned my rental car. That way I was able to ditch the rental and leave with my new-to-me, Certified Pre-owned 2011 Kia Sportage (still under warranty!)

Ryan Steel

Oct 7, 2014

Im disabled. They took advantage of me I couldn't walk. they kept pressuring me to stay and they would bring paperwork outside to me in my new car they would not let me leaveI bought a car for 11000 I paid it off in 3 months I traded it in and was forced to buy another car. I kept crying saying I had to go home.I was in terrible pain. I have 3 spinnal diseases. Ive had 3 back surgeries. I feel so violated.

audilessinportland

May 31, 2014

I called them 3 days prior to Memorial Day weekend to look at an Audi A4. That morning the car wasn't there I said I wanted to see it. Got taken to some storage lot where the car was sitting uncleaned from the previous owner. Not yet inspected. Drove it, loved it, wanted it. The salesman mocked my credit score telling me I should feel lucky I even qualified for a loan after they worked so hard to get it for me. Come to find out it was the first call they made not to mention in house financing. I had voiced my opinion on wanting the timing belt checked through a pre purchase insoection. The salesman said "This is Ron Tonkin we check our vehicles from bumper to bumper we have higher standards then anyone else. So like a dummy I went along with it. I decided to go along with the deal but had to wait for the car so they could inspect it. A week goes by and they said due to the holiday they had just finished my car. I asked what they did and they said new tires and brakes. "The car was sound" I asked my salesman about the timing chain and he told me he didn't know they don't look at that. ( After I was told they did days prior) They jacked up my interest rate 4% on the contract which when asked was a simple mistake. So I had them re- do the paperwork. Finally I get the car. It was beautiful and freshly detailed. I drive off the lot Oregon City bound and not even 2 lights down the gas light comes on. Thanks for the fuel!! I put 50 bucks in then start heading home. I pulled over to adjust my seat when I noticed a loud noise. My new car sounded like a diesel. So I drive it back to the lot. The sales manager tries throwing me in a rental till they fix my newly acquired broken car with what sounds to be bad lifters. I tell him 7 - 10 times I don't want your car I want my old one back. Deals off.. He proceeds to tell me my car isn't mine anymore and if I want to drive it home I have to sign a rental agreement. And that its going to auction so it cant leave. Finally he walks away before I strangle him and the little lady standing at the front desk says. "Don't worry they will fix your car right up good thing you got the warranty" I said again I don't want the car and she said with her best customer service fake smile " That's the thing about contracts once you sign them they are binding" I went outside to smoke a cigarette before I come unglued and here comes the manager and the little smiling lady telling me they found a rental. I pretty much had to yell at them and say the deals off when I was told by the manager that basically this happens and that's why I have an extended warranty. It was after all a beautiful car. And they would flip the bill "this time" for whatever was wrong with it. Apparently he has not a clue how expensive fixing an Audi can be and if it gets fixed the first 3 miles I own it what else is going to happen? Finally I get my keys to my old Trusty car ask for my title and bolt.. They offered to fill up my old car to reimburse my money in fuel but clearly my thought is keep the 50 bucks as long as I don't have to step foot on that dealership lot again I consider it money well spent. The next morning I get yet another call about my car and them working on it...... I guess saying no 20 times getting my title and keys back from my trade in and demanding they destroy my deposit check isn't enough acknowledgment a deal is off... They had to call just one more time to confirm. So much more happened but this is long enough as it is. Worst experience ever.

Scott C.

Nov 26, 2013

As an update to my review from 11/25/13, I was contacted by the manager of the dealership and he apologized for the perceived actions of the staff. The salespeople take pride in doing their own work, from after hours washing of cars for the customer, to putting the license plates on the cars themselves. This makes me feel better about my experience, so I am updating my review. While the perceived circumstances were of people that really didn't care about teamwork, in actuality they were all doing their job correctly and I admire them for their equal treatment of staff and peers. The contractor assigned to perform the repair work was dismissed from further contracts as the manager was not happy with the dealership reputation that was implied by their behavior. It makes me proud to think that a dealership would go out of their way to make things right. Kudos Ron Tonkin KIA, the only remaining downside is that their dealership is too small for the demands of the current demand for KIAs and is on the crest of a hill, tucked away from southbound traffic and nearly impossible to get to from Northbound traffic. I hope they are given a larger location for better selection and easier access. Take my word for it that when there is a problem, Ron Tonkin KIA takes care of it!!!!

Jaosmom

Oct 22, 2013

My husband and I purchased a 2012 Kia Sorento, brand new off the lot. The dealership obtained this vehicle from another dealership, because they did not have what we wanted. The car arrived damaged, and Ron Tonkin assured us they would make our vehicle "new" again and all items would be fixed 100%. We really enjoyed our saleswoman , who was very nice, but felt pressured because we really needed to replace our second car. Items needing to be repaired were noted in writing, and we signed the paperwork, purchasing the car for full sticker price. That's where our trouble began. We took a trip out of state in the car shortly after purchase, and brought the car into the dealership to have the repairs we had been promised completed when we returned ( we had had to reschedule an appointment before our trip because of illness). I was told we would have a loaner car- when we arrived, there was none and I was sent to a rental agency down the street, where even after assurances that the dealership would cover the cost, a rental charge was placed on my debit card for the rental car. The car I received was FILTHY. When I arrived to pick up my car, it was Friday the 13th. I explained my dissatisfaction at having to pay for the rental, and the service manager told me had "no idea" that customers were being charged for deposits on these cars, and he would "look into that." I was also told my car was "overdue" for an oil change, at 4,800 miles. I was told the Kia service manual I was provided was "wrong" and that our salesperson was "wrong" when she had read us the maintenance recommended by Kia. The service manager then admitted to me that it is the dealership that recommends oil change every 3500 miles, and that he "personally owns 2 Kias" and changes the oil every 2000 miles. Thats fraud to drum up extra revenue for the dealership. I left with my car, and unfortunately, did not do a full inspection of the car at the lot. After stopping for groceries, I found bumper damage, and black marks all over the back interior and headliner of my car. I immediately called the dealership and the service manager A) apologized to me B) said it has been a "horrible" day and C) promised me that if I brought the car in again, the dealership would fix all damages to my car. I returned with the car, and this time a very nice loaner car was waiting for me. When I returned to pick up my car, not only had the repairs NOT been completed to my satisfaction ( and I stated this in writing upon pickup) the service manager was now cold, rude, and arrogant. He now informed me that the dealership had previously noted damage to my car, and so "as a courtesy" had buffed my bumper, but that is all they were willing to do! This was a BRAND NEW CAR! It had no scratches, dents dings or damage when I brought it in to be repaired, and I have copies of all repair paperwork. I also have time and date stamped photos that show damage to my car upon leaving the dealership the day the "repairs" were shoddily done. I left my number and name and purchase date at the dealership with the salesperson who sold us our car, and the owner/general manager NEVER returned my call. I filed a complaint with Kia corporate, and worked with them ( they immediately sided with the dealership, even though I had photos, video and my service printouts showing no damage) and they quit returning my calls. I didn't ask for a new car, any monetary offers, or anything but my $31,000 car to be in the same condition it should have been when I bought it. Excuses from the service manager were "well , you had a lot of stuff in your car when you brought it to us." Yes, I sure did. I had a small Rubbermaid tray of cleaning supplies and a plastic bag of rags, a 12x12x12 box being mailed out of state, a fabric bin full of folded cloth grocery bags, and a brown grocery bag full of clothes going to Goodwill. Not one of those items could have caused black marks around the site of the damage, which is on the roof and side of the car, around what they repaired. We also have a ticking noise when the fan and air conditioner are used, a fact we immediately noted. The dealership says "cannot duplicate", even though we have video of the car and you can clearly hear the loud ticking. Ron Tonkin told us "Kia corporate doesn't care that you have video, they only go by what we tell them. " We are DEEPLY dissatisfied with this dealership, and are having our scheduled maintenance done elsewhere. We do not recommend this dealership as a place that stands behind their vehicles or their service. They are dishonest and deceitful. We have paperwork, phone records, photos and video to backup everything stated here.

Nate the Great

Sep 28, 2013

I had a fast but pleasant experience at Ron Tonkin Gladstone Kia. I ended up buying a Soul, this being the 3rd car I've purchased from this particular dealership. Regretfully I ended up changing my mind on the color of the car, the next day after purchasing it. Normally this would be a huge ordeal with many dealerships because once the vin of a car has been registered they have to sell that new car as used. They still worked hard to find me the exact car, color, and options I wanted, so I could walk out happy. I do, however, recommend knowing exactly what u want before purchasing it, so u don't have to return it, but know they do try to do there best to make your experience pleasant!

Justin

Sep 9, 2013

We had a wonderful experience at Ron Tonkin Kia. From the moment we drove up to the second we left. Moe (the salesmen) was very friendly, helpful and NOT PUSHY. Rebecca the financial manager was extremely helpful and very KNOWLEDGEABLE. She put in the extra time to get me a lower rate and an extended warranty without making my monthly payment higher. Over all my experience was wonderful and I will return when my wife needs a car.

David

Jul 14, 2013

I set an appointment up two days ahead of time. Requested to look at 2 or 3 specific cars. Upon arrival none of the cars where there. They tried to upswell us to cars that we were not interested in and $3k+ over the budget we had told them. Turns out the reason for requested cars were not there was a commission dispute between their own lots. All of a sudden they straightened out their commission drama and those cars became available. The whole process was very distasteful, really a cliche. Turns out the car we did buy had mechanical safety issues. Brakes completely worn in the front, brakes in the back not adjusted at all so they were not operational. I am not exaggerating. Struts where 100% shot. I trusted them because they were a reputable new car dealer. Boy was I wrong. Avoid this place. BTW; this is the second time I've attempted to out this review to cars.com, the first one never published. Hopeful that this one will be.

atiger003

May 8, 2013

Derek went above and beyond what I expected to get the the deal I wanted on precisely the car I wanted. He did most of the work over the phone and I spent barely an hour of my time in the dealership. I really felt as if he bent over backward to accommodate me. I've bought my last two cars here and it's always been my preferred dealership but this time was exceptional. No pressure to get what I didn't want and was treated with respect the entire time.

lc1979

Apr 8, 2013

We called Ron Tonkin Chevy dealership on Saturday asking to go in and see a Toyota truck. He said it was at a neighboring dealership but he could have it brought to them. He called us Sunday morning to inform it was a Ron Tonkin Kia specialty car and had to be sold there. We said fine and called Ron Tonkin Kia. We asked if we could come see the truck. He said he wanted to make sure it was still there and he would call us back. He called back to let us know it was in the shop. We asked when it would be out. he said Monday, so we set up an appointment for Monday at 3pm. We get there and are told they can't sell the truck because they just found out 15 minutes before we arrived that there is frame damage. As we were leaving they were trying to get us to look at other cars(much more expensive and not in our price range). I feel like they only wanted to get us into the dealership to try and sell us something else and that there was nothing even wrong with the truck. We will never deal with them again and I suggest you stay as far away from them as possible.

First Time Kia Buyer

May 11, 2012

Tonkin Kia had large selection of cars on their lot. I was able to get A Soul+ at the lowest price I could find in my area with no hassle and I was in and out of the dealership in less than a hour and a half.

pjohnson97223

Jan 13, 2012

We went to this dealership twice and was assisted by the same salesman. The fist time we sat inside a car where, after starting the engine, noticed the check engine light was on. In addition, something was squealing so loud we were uncomfortable to drive it and left. The second time we went was because we found another car on Craig's List and it looked nice at first. After a mile or so of test driving, this car also started making a squealing noise. Even though we were going to try and make a deal, this salesman showed no interest in even talking to us when he found out we wanted to trade in an older car and suggested we just sell it our self. We were offered no hospitality and didn't even sit at a desk but were told to wait in the lobby. It was the most uncomfortable and insulting experience we have had in a long time. This experience fits the stereotypical "used car salesman" and we would never recommend anyone shop here.

cjhahn

Nov 10, 2011

I just purchased a 2012 Kia Sportage. Elizabeth Salazar is the internet sales rep who worked with me, and she is the reason for my posting here. This is an opportunity for me to say out loud that she's probably the best auto sales person I've dealt with over the more than 40 years that I've been buying cars. She worked hard to accommodate me in my choices with my vehicle...and her honesty was very surprising to me. For many of my vehicle purchases, I've felt that I had to be extremely vigilant in order to keep from being fooled into a deal that wasn't right for me. Not with this lady! She was sensitive - AND has a sense of humor with a pleasant personal approach to selling to her customers. Maybe the auto sales industry needs more of these women - to do business with other women. I contacted other dealerships prior to Ton Tonkin Kia. The gentlemen that I dealt with didn't seem to take me seriously. They were blatant in just wanting to push me into pricing and options that weren't a good fit for me. When they found that I didn't WANT what they were pushing, they were ready to write me off. Elizabeth stuck with me - even sharing some humor over the process. It only took me a day...ONE day...to find the vehicle I wanted, qualify for lending, then make my decision. Women...go see this lady!!!

khill5759

Nov 9, 2011

I'm sad to say that I seldom take the time to write a review, good or bad, to share my experiences with buying transactions. I just had to make time to do this one. I've purchased many cars over the years and I've had fair customer service and sometimes even good. This is my first time dealing with Tonkin Kia and my experience was OUTSTANDING! Much of the reason for that has to do with the sales rep who made sure I understood everything about my new car and bent over backwards to make sure that I was able to have a smooth car buying experience. I would definitely recommend this dealership to anyone who asked. Great job!

Realred

Oct 1, 2011

Fantastic experience. No pressure to buy but when I said I wanted to buy, they bent over backwards to accomodate us. Great price for the vehicle and an even better price on the extended warranty. I will be telling everyone about the easy buying experience we had and sending them to see Steve.

johnmar814

Sep 18, 2011

Very high pressure sales. Once they found out we liked a car they weren't going to let us leave until we signed. Very abrasive. Since we had not checked their prices on line first they started the price their asking price 3k higher than what was posted online. Also on the quote sheet they gave us at first put in an extra $2500 for extended warranty. I felt like I was back at an old time shyster lot. All buyers at all lots should beware adding extras is a common tactic these days.

tatone

Aug 10, 2011

I purchased a 2011 Sportage with NavDuring our test ryan said that if I purchased the car and I wouldneed a special ipod cable as Kia was uniqueI took delivery of the car last week and have yet to get a cableI was told in service that I could purchase one for $40Seems kind of tacky when you spend $25K for a new car than you mustspend $ 40 for a cableI called Ryan this week asking if he could help me in getting a cableand he replyied YESHe has yet to call be backI would like to move forward and complete this transactionCan you give me a cable for my ipodthanks

Tnussbaum

May 26, 2011

My service advisor, Julie Hogue, scheduled my service appointment, addressed all my concerns and questions about my 2011 KIA Soul and made sure the vehicle was ready as promised. I had two issues with my vehicle and the service technician was able to locate and resolve the problems.The service manager, Mike Downing, is on top of everything in his service department and took a moment to say "hello" which is very personable. Dan Boege in the parts department is awesome and always available to discuss accessories for my new vehicle. Overall, my experience with this service team exceeded my expectations!!!

dklarue

May 17, 2011

We've been in several times. Each time, we have had to go back because something wasn't working correctly (sometimes the same day and sometimes a week later). Today, when we had a problem, the first words out of their mouth were "we didn't do anything". In addition, when my 18 year old daughter took the vehicle back in after my husband had called today, they were very rude to her. When my husband and I arrived, we were also treated very rudely. When we asked to see the service manager, Mike, we were treated even worse. Not only did they immediately deny any wrongdoing on their part, they also refused to listen. This was the worst example of customer service I have ever seen. We will never return and it has given us a very bad feeling about Ron Tonkin dealerships and Kia in general.

jjfeke

Apr 30, 2011

Incredible vehicle at Incredible Price. Knowledgable staff made for great buying experience. Pleasure to deal with from start to finish. Let this review act as a part of your research when it comes to your Kia purchase. After visting the other guys Ron Tonkin Kia Gladstone made it possible and pleasurable. Thank You Al.Buying experiences should all be this good.

Lindsay691961

Apr 13, 2011

I would recommended Ron Tonkin Kia to everyone! They went way over my expectations and went above and beyond any other car dealership. The dealership was also fast, quick and efficient. The customer service was supior and an amazing experience. Greg, Al, Robert and Floyd were all so welcoming and friendly to me that the next time I come in I know I will be well takin care of. A promotion was going on with a voucher re: recieving 2 portland trail blazer tickets. Well after I purchased the car I really had my heart set on going to a blazer game, well when I went online to get the tickets the promotion has ended (they ran out of tickets). Al one of the sales reps actually offered to give me his own personal Blazer vs. Lakers tickets. I was so amazed how well I was takin care of.I will never forget about my first car buying experience. Not only did I get the nicest Kia Optima on the lot for such a good price and but I feel I walked away with much more thank just a car; trust and loyalty.Overall, I would recommend Ron Tonkin Kia to all of my friends, family and everyone else out there reading this review. Go experience this dealerhsip for yourself and see what things come your way.

tonybrenda

Mar 25, 2011

My wife and I purchased a Kia Sorento SX and were very pleased with our experience at this dealership. Everyone was friendly. There was no pressure applied during the negotiations and we felt good about the deal. We had done our homework on competing SUVs and obtained a price report from Consumer Reports. With rebates, we obtained an excellent price and also purchased an extended warranty (although the basic Kia warranty is very good). The test drive went well and all the main controls were explained. The representative programmed our phones for the hands-free option, a nice touch.