Used Cars for Sale at Rountree Moore Nissan in Lake City, FL

Karla Phelps

Dec 22, 2015

JMy experience in purchasing my Altima with Bryan was excellent. However when I recently went back to have the first oil change I was not very impressed. When I went to get in the car , apparently the maintenance tech had oil all over his arm and got it on my inside door panel. Had I not noticed it I would have gotten it all over myself as well. They did come out and looked it over and sprayed and wiped it off, but when I got home I found more and had to get soapy water to get it off. I have owned another Nissan that was bought at another dealership and that never would have happened. Maybe Roundtree Moore needs to adopt the policy of putting a piece of plastic over the seat and floor like this other dealership. No one should be allowed to sit in a car seat that would have oil on them anyways. I was lucky it didn't get on the seat. This other dealership I'm speaking of went the extra mile to be sure that great care was taken while the car was in there shop...tighten up Roundtree Moore service dept. Purchasing the car is not where good customer service stops.

GaleT

Dec 9, 2015

Made the drive from Tallahassee to Lake City, Florida after seeing their ad online. It was well worth the trip. Got the car I wanted at the price I wanted to pay and our salesman, Danny Torres was just awesome. Best car buying experience I have ever had. No hassles, everything was up front, and I was out of there in no time with my new Nissan Rogue.

Daniel Wood

Dec 4, 2015

You can tell they try to get you the best deal so you can leave satisfied and confident that you were given the highest service!

Couple From Illinois

Sep 6, 2015

I have never had a better experience with a dealership than this one! My car broke down on the way back from Florida to Illinois and the Sales Team and Service team were wonderful. They diagnosed and fixed the issue in no time flat. And Treated me as if I were in a Lexus or higher end dealership! I know were I am going for my next car! I would drive to Florida just to work with honest, caring, wonderful people like them again. THANK YOU TONY and the Service Team! I wish I could remember all of your names!

disgusted

Aug 24, 2015

My husband and I have taken our Equinox into Rountree Moore 3 times for a warranty issue, Not one thing has been resolved, they have told us 3 times to bring it back and the vehicle just sits there, my husband waited with the car this morning and it sat there for 4 hours and was not touched...we are just taking it somewhere else....what a awful experience. We will never do business with them again!

Not happy

May 30, 2015

The rudest most disrespectful dealer I have ever been to bunch of liars and sharks. Never will be there again first and last time for me

Miguel Perez

Apr 20, 2015

We would like to thank Mr.Glenn Preine for helping us in finding the right vehicle at a great price and monthly payments.He has gone way beyond in finding the right car and his efford was outstanding and personality as a Sales person.Keep up the good work.Miguel Perez&Cristy Cain.

Elizabeth Austin

Mar 1, 2015

while on vacation in fla.I stopped in at Roundtree Chevy to look at some car's . A very nice young man came out and asked if he could help me. When I go back to Fla. I will go back to Roundtree and see if he can help me get a second car for my husband. I will be looking for Daniel Torres to help me with my sale.

NotAFan

Jun 5, 2014

I had my tires rotated two months ago on my 2013 Nissan Altima at this Roundtree Nissan dealership. That appt was two months following the announcement from Nissan about the airbag recall. Long story short. They didn't have the part to fix the recall. I made a second appointment - using online scheduler. This appointment specifically stated in the comments section that I needed to have the recall part fixed. I show up for my 1pm appointment. They tell me that I am due for an oil change and they can do that while they wait for the part to arrive. WHY they are waiting on the part when I scheduled the appointment well in advance is beyond me. So the service guy tells me it will be another 20 minutes. At this point I have spent an hour and half (mind you I only have an hour lunch break.) I calmly wait 30 minutes only be told they are calling enterprise that the part isn't working in my car and they won't let me leave in my vehicle because it is a safety issue. WHY would you let me leave months ago but you won't let me leave now....makes no sense but at this point I just want to return to work. Two hours into this appointment Enterprise shows up with a small car - smells like smoke and it won't work with my carseat. So they call Hertz who arrives with an older model Nissan Altima. It too smells like smoke but at this point I don't even care...I will work with it because I am 2 hours over my lunch break. I am told I have to go to Hertz to complete paperwork - NO MENTION OF COST. I get there and I am told I an select either $9.99 per day partial protection or $19.99 per day for full protection. I also have to pay $3.50 per gallon for gas that is used or refill it back to half full. I paid the $9.99 plus a $50.00 refundable deposit and finally got to work at 4.... what an ordeal. My very displeased husband went up to the dealership and they told him that this is the first car that has come to dealership for a recall part....which is really odd to me since my boss who bought her car from them and took it back a few months ago to have the recall fixed....but did they do it? I warned her she better look at her paperwork because I bet they didn't do what she asked them to. But they were able to get $300+ out of her at that appointment because they changed her brake fluid without asking her...she went for recall part and an oil change. Her car only had 16,000 miles on it!!!

Disgusted

May 3, 2014

Purchased a 2014 Nissan Altima 11/13 from Roundtree Moore in Lake City, FL. Purchased additional maintenance agreement only to find that we were given the wrong paperwork to sign. I found this out when I went to have the car serviced and it was not in the computer. Have been trying to get this settled for almost a month now to no avail. We were mailed the correct form to sign and the information on it was incorrect. I informed the dealership of the discrepancy and was told they would get it corrected and call me back. I was also informed that this error with the incorrect form signed was caught a few days after we purchased the vehicle and was not corrected. Still no phone call and it is almost a week later. I am the one that has to keep calling the dealership. We were sent a survey a few weeks after purchasing the vehicle and we gave them an excellent rating which looks like is going to bite us. Survey needs to be sent 6 months after purchasing not a few weeks.

Car Shopper

Apr 15, 2014

Easy to buy from. Just the facts, no hogwash. Friendly staff..............................................................................................................

Susan

Apr 13, 2014

I just bought a brand new Chevrolet Cruze. This is the best car buying experience that I have ever had. Mandy Hale was my salesperson and she was pretty awesome. She helped me all of the way through the process. No pressure, just the facts. I can not express how grateful that I am that she was there to help me all of the way through the sale. She was a friend guiding me and informing me of all of the options. Rountree Moore is a reputable dealership which is why I choose them. Thanks for a great experience Rountree Moore Chevrolet and especially Mandy Hale. I will send all of my friends and family to you!!

Tyson

Apr 13, 2014

I am 56 years old and have been to many car lots. The one thing I hate about going to a dealership is 1)the sales people 2) How they follow you around the lot watching you like a hawk and 3) They try to change your mind when you already have your mind set before you pull up, but this one particular Sale person and her name is Mandy. She is very great at her job the 3 things that I mentioned she never did (Very Impressed) All dealerships need a Sales Person like Mandy. She answered all my questions and knew every thing about the vehicle that I was interested in without having to carry around a piece of paper with the answers fumbling and flipping it around. I would really like to thank Mandy for all the help and all the hard work and effort she put in on letting me drive off the lot with a smile on my face. She has changed my perspective on pulling into a car dealership which will always be Rountreemoore Chevrolet with my Sales Person Mandy.

CharlieC

Aug 2, 2013

I just purchased a new Altima from Rountree-Moore and had wonderful service and a great experience. The original color and interior that I wanted was not in their current stock, but they were able to have one by the next day. Unfortunately, it did not have the navigation system that I wanted (a miscommunication on my part), but they wen out of their way to get one in for me that very same day. I am very happy with Brian, Dini and Mark for making my experience with Nissan a memorable start!

Janis B.

Jul 30, 2013

I found my Equinox online, and loved the color. After reading some of the reviews. I made the decision to drive over to Lake City. Mr. Myron was wonderful. He was very courteous and helpful with my purchase, as was everyone else at the dealership.

Hiers

Jul 8, 2013

Buying process was painless and smooth sailing all the way

Nancy C

May 28, 2013

great place to take your time shopping for a vehicle. No high pressure or harrassment. good selection. clean facilities and friendly atmosphere. Seasoned salesman Myron was a big help.

Kim Cooper

Apr 13, 2013

I was looking at my options for a 2nd car Rod Gordon was ver helpful and could answer all my questions ...I enjoied meeting him and he gave great customer service

Glenda Mae

Mar 14, 2013

I stopped at the dealership and everyone was freindly and helpful. The coffee was fresh and the people were nice. I was treated like a human instead of a number and felt great. The cars were parked nice and it made shopping for a vehicle very easy. I espesially was drawn to the emphasis that was put on me and what I was interested in and left feeling a sense of satisfaction.

mystew

Mar 9, 2013

After searching online for our Suzuki Equator,and successfully finding one, we traveled from Ft Myers Area to Lake City, Fl. (a 4-4 1/2 hour drive). The people were very nice, helpful, and all was well. We purchased a USED vehicle. We realize that used means exactly that, but in our excitement of checking out all the mechanical features and such we didn't drop to the ground to look for a "spare tire" for the vehicle. Who in the world would have imagined? We've made several calls to see if they had one, could located one, or help in any way and the fine folks have not returned our calls. They won't talk to us about a spare tire, nor will they return a call to us. OK, got the point, they got their money and we will pay out of pocket for a spare. Lesson learned.

Ashish Sharma

Mar 8, 2013

Excellent Customer Service. Bought an 2012 Infiniti from them 2 weeks ago. Car is running fine till now. Thank you Jenna!

DRAGGINIT

Jan 31, 2013

THE SERVICE DEPT.AT ROUNTREE CHEVY,CADI,AND NISSAN IS THE BEST,ALWAYS FRIENDLY AND HELPFUL,DONNIE,& LYNELL ARE THE BEST

Rufio82487

Jan 26, 2013

I use this dealership for all of my service needs. The service manager and staff are very friendly and helpful. I would recommend this dealership to anyone who needs their car repaired.

Mystew and spouse

Jan 20, 2013

Jenna, Aaron and everyone we spoke with at this dealership was very nice and helpful. Buying the truck was really quite painless. Purchasing a new/used vehicle is not at the top of our want to do list, but the employees here are very nice and helpful. No pressure sales pitch, just friendly service.

Becca

Jan 12, 2013

I have purchased two Cadillac vehicles from Roundtree and the customer service has always been amazing. My first experience was so great that I automatically knew that when I purchased my next vehicle; I would buy from Roundtree. Mr. Jessie assisted with the first purchase and Ms. Jena the second. The purchase was painless and both times the vehicle was exactly what I wanted and more. Cadillac is the only vehicle for me and as long as I live in Georgia I will purchase from Roundtree. Thank you for an awesome experience and beautiful vehicles that were worth every penny. I love my ATS!!!

Kathy

Jan 11, 2013

Extremely satisfied with our experience at this dealership! The vehicle was ready for test drive as stated over the phone when we arrived. Jena was amazing and made our buying seem effortless. We agreed to the numbers prior to coming to the dealership and she had everything ready when we arrived. We were signed and driving away within 2 hours! Thank you and I will be sending customers your way! :)

SaraJo

Sep 11, 2012

My husband and I got our first new truck ever here and everybody treated us like we were royalty! And we love it, love it, love it (especially the new Silverado)! Thank you!!

dave0

Jun 9, 2012

me and my wife have bought 2 new vechicles from this dealer this last time i was lied to about the payoff and money that i was supposed to have gotten back. NEVER AGAIN

Happy_with_the_Deal

Feb 9, 2012

I tried to do business with another of Rountree's dealerships to buy a KIA Optima, which was my first choice, but ended up here because they falsely advertised pricing at the KIA dealership, and would not give me what my trade was worth. The typical back and forth was there, but overall the buying process went very well. I ended up getting within $400 of what I initially said I would pay for the car we ended up with, which was a Nissan Altima. I'm not sure how they got it that close, but I was very pleased that we could make a deal. It saved me from having to drive 50 miles to another dealership. Just go prepared to walk away if it's not what you're willing to pay, and know what you want before you start the process of getting to a price.

Ryan B.

Jan 21, 2012

I was looking for a particular color truck with certain items. The dealership found one for me and got the rebates for the 2011 model I wanted. They went to another state and got the truck at the price I agreed to pay. Overall a good transaction as far as new car buying goes. They also got me a better interest rate for financing.