Used Cars for Sale at Rye Subaru in Rye, NY

Jogper

May 21, 2016

2nd car I've ought from Neil. Decided on a car Saturday, drove it home the next Friday. They gave me the most trade in value and configured the loan to fit my budget. I'll go back.

Bill

May 19, 2016

I've purchased Subaru's from Rye Subaru for almost 20 years. They have consistently made car buying so pleasant and professional. Neil Downing has been fantastic to deal with throughout these 20 years.I can't recommend Neil and Rye Subaru enough. Thank you

P. Seymour

Apr 20, 2016

I have lost count of how many Subaru's I've leased from Rye Subaru...Yesterday, I picked up my new 2016 Subaru Impreza. Neil Downing and Garry Davis continue to provide the highest level of customer service. It is a pleasure to work with them. The only thing better than getting my Subaru from this dealership is driving my Subaru every season, in all kinds of weather. I wish that the whole world worked like Rye Subaru. Bravo and Thank You!

Pasquale Sangregorio

Apr 19, 2016

Neil Downing is an excellent sales associate and keeps everything short, sweet and to the point. He did not try anything funny with me and was an absolute delight to work with. The dealership was also very professional and friendly with me. I would highly recommend leasing or financing a car from this facility.

Pdebart

Mar 29, 2016

I recently purchased my 4th Subaru from the team at Rye Subaru. In all cases the experience was efficient, straightforward and very professional. Neil Downing is as good as they get when it comes to explaining how the financing works and what options you should consider at the time given the variety of factory promotions etc. During my most recent purchase while picking up the car I was pleasantly surprised with the addition of a few extra "options" at no additional charge. Solid team at Rye Subaru!

KLC

Mar 14, 2016

This experience with Rye Subaru was the TOTAL BEST .... my salesman NEIL DOWNING was fabulous and made the entire procedure so easy ... I would recommend him and RYE SUBARU very highly.Not to mention I LOVE my Subaru Impreza .... MY THANKS TO EVERYONE AT RYE SUBARU ....

Midnight01

Mar 14, 2016

This is my first time buying a Subaru and I'm really happy i went with Rye Subaru. Neil Downing was great to work with and extremely helpful. Neil helped me feel comfortable with all the features of my new car and gave me many helpful tips. The whole experience was great!! I would definitely recomment this dealership and will refer family and friends in the future!

CJB84

Feb 29, 2016

It was a pleasure purchasing a car from Rye Subaru. They are the best of the best, and always do an outstanding job tailoring a vehicle package to meet customer needs.

cbailey

Feb 16, 2016

I have bought or leased five cars from this dealership, all with the help of Neil Downing and coworkers. I wouldn't go anywhere else.

johnthompson

Feb 9, 2016

Neil Downing and his colleagues at Rye Subaru have been professional helpful and flexible on any issues that have come up. The current Subaru line is excellent, well priced, and reliable, and the folks at Rye Subaru are excellent to work with.

SubaruFan

Dec 21, 2015

Not only is their customer service awful, when I went to to have my car's air bags check, I had personally belongings stolen from the vehicle. I called them about this and they brushed it off and essentially said that I was lying and trying to take advantage of the. Would expect more from Subaru. Wouldn't suggest going there even if it is your last option. Awful dealership. Worst I have ever dealt with.

maria lore

Oct 22, 2015

I recently bought a 2015 subaru crosstrek in orange,and i cant express my joy My sales rep !Nancy sold me a great deal and i was very quick and efficient.......Nnacy worked very hard to get me this car with back camera heated seats sun roof and auto start and the price range I could afford!!!!!!.. Im in love with my new car THANKS to rye subaru and Nancy!!!!!I was referred by my husband and im so ecstatic.......

KarenP

Oct 20, 2015

I have always had a positive and professional experience at Rye Subaru and have been buying and leasing cars from them for years. In particular, Neil Downing, is terrific. He's low key, knowledgeable and professional.

greg1095

Sep 28, 2015

If I could give zero stars I would. From sales to service Rye disappointed at every turn. We purchased a certified pre-owned 2014 Outback in August from Neil Downing. From the moment we picked up the car we should have known that we were scammed. On arrival they notified use that the car was in the shop getting a belt fixed that they noticed at the last minute. When we inspected the car we realized they didn't even bother to detail the car (which was promised when we put the deposit down two weeks before). I wish the problems stopped at the detailing but right out of the gate we had issues with the alignment as well as the brake indicator light. We brought it back...again...and they promised they fixed everything. At this point we were beginning to think something was up so we took it to another Subaru dealership for a full inspection. Unsurprisingly they found that the tires failed inspection, the brakes were almost failing inspection, and a service bulletin to replace a belt had not been followed. We called Rye Subaru and were placed in the hands of Angelo. That's where things went from bad to worse. He immediately had an attitude and when I asked for the 152 pre-owned inspection report, which is supposed to be available at anytime, he promised he would get it...only to call back later and say their service department lost it. DO NOT TRUST THIS PLACE. We are still dealing with Subaru Corporate to get our issues resolved and our car in proper working order and it has been 2 months since we purchased the car. You would think that after all of these issues they would at least have good customer service...NOPE. The only person working there that has any idea of how to treat a customer is Jamie...she is amazing.

Batss2000

Apr 4, 2015

Went there today to buy a used wrx on the lot. I had $27,000 cash in hand and before i could say anything other then "is the car still for sale" the sales person said the manager isnt taking a cent off the cars listed price of $27,900!!!! I will never ever go there again or recommend this pathetic dealership to anybody!!!??????

gloria mcgowan

Apr 4, 2014

A wonderful experience at this dealership. No Stress/Hassles. Neil Downing was my salesman. He gave me good advice and walked me through it. Even the financing was painless.

mikestelmack

Mar 10, 2014

On March 1, 2014, we leased a Subaru Forester from Rye Subaru. This is the first time we have leased a Subaru. Our salesperson, Derrick Giese, was great. Not only was he totally knowledgeable about all options available, he was both professional and friendly at the same time. We have been leasing vehicles for over 12 years (and once with a Mercedes dealer) and never has anyone spent so much time explaining every detail of the car when we picked it up. In addition, he followed up with a phone call to see how we liked the vehicle and if we needed any questions answered regarding it. (and to please call in the future if you need any questions answered).Obviously, customer service is a priority at Rye Subaru. Our entire experience was positive and we highly recommend this dealership.

Danny C

Sep 24, 2013

I had an excellent experience from start to finish. I came to Rye Subaru to see a specific used car I saw via Cars.com I test drove the car with myself and the person I arrived with. I came back, made an offer if I could take the car home that day. The dealership rushed the car into service for the safety inspection, other inspection(s), wash, detail, etc. all the stuff the dealer does before every car leaves the lot. It took a few hours of credit checks, warranty, finance payments, loan, etc. I took the car home a couple hours after arriving at the dealer. Such a great experience. The salesman & the financial guy were both very solid guys. I would definitely recommend this dealership to anyone.

DannyPaul

May 16, 2013

I bought a Subaru Impreza Limited which had a problem from the outset. I contacted the service department and they tried their best to take care of the problem. The service manager, Darlene Challacombe is a pleasure to work with. Her staff are all top notch and that is a reflection of her managerial skills. The owner of the dealership Jim Kingery called me several times and assured me that he and Subaru will make me happy. They did. After contacting Subaru of America as advised by the dealership and being assigned Gretchen as my customer service rep I was in another car shortly thereafter.I've had Nissan's and Honda's that had problems but I was never treated this well by their dealerships or their corporate staff. Kingery Subaru went to bat for me and helped get me a replacement vehicle. I must admit that the four trips to the dealership to work out the problem was four trips more than I wanted to make. This is especially so with a brand new car but, Darlene's staff starting with Phil treated me well and gave me a loaner car each time. I guess, if I had to spend time at a dealer I'd rather it be there. In the end all my problems were addressed in a fair manner with no runaround. Would I buy a car here again? To paraphrase Humphrey Bogart at he end of the movie Casablanca, Jim Kingery this looks like the beginning of a beautiful relationship. Would I recommend others to this dealership? Of course.*** Wish that I didn't have to edit this review but I must. After a few weeks my new registration was mailed to me by Rye Subaru. Unfortunately they registered the car at my old address. The first car that I had to return was registered correctly at my new address so this was a case of sloppy paperwork on the part of the dealership. I called my salesperson Nancy B. and explained to her that the car was not registered at the correct address. She told me that she would get right back to me. I waited a week and called her since her idea of getting right back to someone is quite different than mine or possibly yours. I left a message on her voice mail and later in the day I didn't receive a call back but an email stating that I had to go to motor vehicles and take care of the problem myself. I did and the car is properly registered at proper address. I'll still do business with Rye Subaru in the future and I will recommend them to friends and family as well but I'll probably be dealing with another salesperson who can return a phone call when they say they'll get right back and not have me wait a week for me to call them. That's unacceptable.

M4rc

Dec 17, 2012

I've been dealing with Rye Ford Subaru since about 2004. I've leased 3 Ford Explorers. All fantastic overall. But what kept me always coming back to them is the quality of work and kindness from Peter Micelli and the laid back service. Meaning the no pressure or rush service towards the customer. Annie was great and knows everything it is to help the customer in deciding on what to finally buy. If I have a problem they'll be right there to help solve it. He will work with you and your needs in finding that right car or SUV. I always feel at ease with Peter & Annie. I can't thank them enough!! -The Calderon Family

Dr. X

Dec 1, 2012

I went there to lease a new vehicle from this dealership after purchasing one from there a few years ago. I was primarily interested in cost and told Mike, the manager, that I was flexible on color and trim level but needed a manual transmission car with 15k miles per year. He told me that he could give me a 42 month lease with 15k miles per year for $198/ month. He wrote out the terms of the deal on a piece of paper for me. It sounded good, but I had my daughter with me, so I couldn't test drive until the next day. He told me that it wouldn't be a problem and he'd even try to hold a car for me. The next day, the test drive went well and I was ready to make a deal on the lease.Much to my surprise the price had now increased to $240/month -- a 20% increase!When I stated I had the piece of paper with his handwriting laying out the terms, he stated there was nothing he could do and that was the price. Needless to say, I decided to take my business elsewhere.

FleetwoodJoe

Oct 11, 2012

Bought a new Impreza from Neil, truly a seamless transaction. Not my first purchase from Rye Ford-Subaru, I bought an F150 from Neil some years back, and that was also a great experience. I highly recommend this dealership to anyone in the market for a new Subaru or Ford.

ericlgordon

Sep 5, 2012

I was looking for a 2012 Subaru and Daniel Ladeairous was very helpful and knowledgable. Even though I bought a car somewhere else because I was looking for very specific options and inventory on 2012s was somewhat sparse, it was a very pleasurable experience.

Gloryahhh

Jun 20, 2012

After a poor experience in upper westchester, we decided to try a different dealer this time around. From my initial call to rye Subaru, our experience was completely different. Our salesperson was friendly, honest, very knowledgable and they had the best price I could find. I would highly recommend this dealer.

Sgoldstein

Apr 23, 2012

I researched my new car online and arranged to meet with Danny to take a test drive. Even though his manager told me that he was the new guy at Rye Subaru, you couldn't tell. He was very informative and friendly. Even when he wasn't sure about some of my questions he found out for me immediately. I'm so glad I went to Rye Subaru and very satisfied with my new impreza.

hen82

Mar 23, 2012

Everyone at the dealership that I dealt with was friendly. They worked with me to get the best deal possible, and were completely transparent with the process. Not only did I get the car I wanted, but they beat their competitors prices, so I got it at the price I was looking for. Great experience!

Subes

Mar 15, 2012

Purchased my vehicle new at this dealership. I only brought vehicle in for service when warranty related. Given the runaround and unsolicited advice from mechanics trying to discourage me. Service Manager was accommodating only after I mentioned reporting to SOA. I find this dealership to be slack in quality of mechanical service and trouble shooting. After 4 years finally got to speak with one of the better mechanics there. Problems getting a loaner. I had to be persistent. When I purchased my new car the loaner policy was to get a new one of the same model (not a tiny car that I would not feel safe in). The loaners were filthy and smelled heavily of cigars. Regarding the Service Desk and one man in particular... He needs to realize he is serving the public as well as representing Rye Subaru. He is most condescending and hardly makes eye contact. Subaru has relocated the Service Dept and now that you are out of the "shop" take a lesson in communication and manners-be thankful for your job. Rye/Subaru shows preference and is accommodating to the local residents. This is a common fault in "privileged" Westchester County. I can see that Rye Subaru carries the lowest ratings. I know I am "dead on" about my experience with them. If they don't care, then they will disappear.

Casstronaut

Feb 3, 2012

I ordered a car and was told it would take 4-6 weeks. After 4 weeks dealer manager calls and says I can either take it in another color or with an option I didn't ask for and would have to pay for, wait another 6 weeks and then they couldn't guarantee the car. Feel like my car came in and they sold it to someone willing to pay more for it. Don't trust this dealer.

Mac89

Jun 21, 2011

I've never had a good service experience with this place. To begin, the service manage is a rude, obnoxious man who does not care about his customers. He began to argue with me telling me I was absolutely wrong about what was causing the problem with my car (I knew I was right, I've worked in the car industry, but the vehicle is under warranty so why should I be paying for my own parts and repair work). In the end I went elsewhere and found out I was right about the problem. I got my vehicle back missing a lug nut from them and they told me I brought it in without it (I didn't -- they lost it during a tire rotation). I will never, ever bring a car to these people for work ever again. They are absolutely horrible -- I've had to call SoA to complain about them.

Cornudo785

Apr 23, 2011

Worst dealer just bought a Subaru from them and when I got home and brought it to my mechanic he asked me who passed your car for the inspection? The tires had no threads and a bubble andrhe brake pads in the back were to low to pass.. The back windshield wiper is broken and the inside of the car was never cleaned I found under the seat food in a bag and a coffee cup on the other side!!!! The people where nice but I guess that's where I got suckered in!!

brady107

Jul 13, 2010

During the buying process I worked with Anthony Smith and Peter Miceli. Their no-pressure approach and significant patience with me - I spread the process out over several months - speaks volumes as to their individual commitment to make customers feel at ease. They always provided honest feedback and at no point did I feel that uncomfortable car dealership feeling.Friendly and competent customer service coupled with a relaxed dealership environment creates a great combination for this dealership. I have and will continue to recommend Rye Subaru to others.