Used Cars for Sale at Saint J Subaru in Saint Johnsbury, VT

Andrew

Nov 12, 2016

Everyone we worked with was extremely respectful and helpful, answering all of our questions and making sure we understood everything we were signing.

Sikander

Nov 9, 2016

The car was about 1/2 hour late going in on the appointed time. But the representative at desk was polite, courteous,and helpful.

Elizabeth

Nov 9, 2016

Armel was great to work with. We went to purchase a car, essentially knew what we wanted, and he made it happen.

crosstrek cruiser

Nov 8, 2016

I bought my new car over the phone from Paul. He was patient, thorough, and very professional. He listened to what I wanted in a car rather than just try to sell me something.

Marie

Nov 5, 2016

Everyone I came in contact with was awesome. Makes me feel safe to know I can call on St. J Subaru for any problem that arises and they are quick to respond. Made my day!!!

Ray

Nov 5, 2016

The service dept is clean friendly and has great hrs, very helpful. I would definitely recommend them for any of your service needs

Jeanne

Nov 4, 2016

The fact that the service person told me what was going on and the service was just what I wanted.

Linda

Nov 2, 2016

Helpful staff. It is easy to make an appointment and everyone is friendly and helpful. I have been getting my car serviced at Subaru since 2005.

Elisabeth-Sebago

Oct 31, 2016

This is the second car we purchased from Saint J Auto in the past year. From the time we walked in, Armel was very professional and not pushy which is important to me. We live in Springfield which is 90 miles south if St Johnsbury and it was worth the trip. We also met with Kevin to work out the financing who was also very professional and efficient. I highly recommend Saint J Subaru !

K. Ryk

Oct 30, 2016

From sales, through the paperwork and on into service St Jay just does it right. Rare and very much appreciated. Thank you.

Karyn

Oct 30, 2016

Ryan Fecteau was extremely accomodating and went over and above to help find a solution. The staff is very pleasant to work with.

Sandra

Oct 30, 2016

Knowlegeable, polite, enthusiastic, sales person who was more than thorough in his description of the car's features. Am looking forward to a 2nd visit now that I have had time with the car. Fair trade in on my good car.

Carol

Oct 30, 2016

The salesman worked hard to finalize our sale, and was very pleasant and professional. We enjoyed Zanes humor and gift to gab.. :)

Vicki

Oct 29, 2016

Comfortable waiting room with coffee, TV, magazines and vending machines. Friendly service workers and WiFi was available, too! My pet was allowed to be present, also!

Deborah

Oct 29, 2016

I was updated on new cars while waiting for recall update to take place. Car was washed before they handed me the keys.

James

Oct 24, 2016

Being kept informed having a comfortable waiting room and coffee work together to provide a pleasant atmosphere. I'll be satisfied with the work that is done.

Raymond

Oct 23, 2016

The sales person was friendly, courteous and very helpful. He was knowledgeable about the sales process and answered our questions fully. All staff were friendly and courteous.

Charlotte

Oct 23, 2016

Corey at the service desk was extremely helpful. He went out of his way to get me a loaner car. A very pleasant young man.

melissag

Oct 23, 2016

This is the second Subaru I have purchased from Saint J. The first one was 10 years ago and that experience helped me make my decision to return to Saint J. Thanks!

Gary

Oct 22, 2016

car is great - St.J has serviced 2-3 times taking care of recalls etc...each time it was on time and serviced properly - that is all I can ask for!

Thomas

Oct 21, 2016

Thorough service check list. Nice people to deal with. Nice place to wait, but wait time was significantly longer than promised.

Joshua

Oct 21, 2016

Subaru worked with me on a price that was closer to my price range. The process went pretty smooth. I recommended my friend to go to St. J.

Brice

Oct 21, 2016

It was very convenient to be able to schedule my service appointment online. I also like receiving useful coupons by email. I especially appreciated the friendly, knowledgeable and professional service rep. It is refreshing that the waiting area is so nice and clean with comfy chairs, tv, current magazines, complimentary coffee and water, a snack machine, and even a (fake) fireplace that gives off heat. If you have to get your car fixed, this is the place I recommend; always a pleasant experience.

Shelley

Oct 21, 2016

Felt I had individual care and that there was a genuine interest in my needs. Also appreciated shown the part that needed replacing! Professional service rep with a kind smile. Made me feel he really cared about the health of my car. Couldn't have found better service. Thanks

Mary

Oct 20, 2016

much effort was put into working hard and as swiftly as possible by dan my sales person that i was pleased with the results and i am now in a subaru and for years i have always wanted one!! so thankyou Dan and Saint J auto!!!!!!!!!!!

Richard

Oct 20, 2016

The service was done in a timely manner and the cost was exactly what was quoted. Very happy with the service that I received.

Jeanne

Oct 20, 2016

quick and easy, very friendly, only thing i would recommend is donuts to go with the coffee thank you rich

Rita

Oct 20, 2016

Ryan with service was super! Helpful, knowledgeable and ready with answers Always like to say hi to Rose, Rose sold me my car and when I ready will buy my second Subaru with Rose.

Richard

Oct 19, 2016

professional staff with total customer satisfaction!! customer encouraged to return or call if any questions or concerns and representative available at all times

Donna

Oct 19, 2016

The service team, and my salesman listened to my concerns, and appropriately addressed them. They took the time to check out my car, and made a plan with me for the repairs that I was happy with.

Linda

Oct 19, 2016

Everyone is polite, anxious to fix whatever & don't laugh when I need help with opening the windows !! Thank was very important.

Marion

Oct 19, 2016

They told me exactly what would be done at that visit including a car wash. I love that. I highly recommend this dealership.

Jocelyn

Oct 19, 2016

I am always treated well at every visit. I am never turned away, even when I walk-in with no scheduled appointment.

Patrick

Oct 19, 2016

Loved that I could book the appointment online and that the service was performed on time. Team was friendly and made sure all my questions were answered.

Diane

Oct 19, 2016

The service is great , effecient , polite , accomadating , wait time pleasant and kept to a minimum , staff knowledgable. A pleasant environment .

Melissa

Oct 19, 2016

As always the service department was helpful and efficient. I made a Saturday appointment that fit my schedule and couldn't be happier.

Crystal

Oct 19, 2016

They know me. They know my car. They always offer to show me what they need to work on. I always leave feeling confident that the work has been done, and done properly.

James

Oct 19, 2016

I most enjoyed the online services you have, and I had an extremely helpful sales person!it was an extreamly easy and relaxing process.

David

Oct 19, 2016

very fast and accomadating to work around my schedule. A + service!!Thank you, I will be back for my next vehicle in the future

Ashley

Oct 19, 2016

Everything was great! My car was fixed right the first time and the service manager was right on with the price. Thank you!

Susanna

Oct 19, 2016

They got me the car I wanted, I wanted the real red crosstrek and they found one when others couldn't

Mark

Oct 14, 2016

It was very easy to go in there. Very nice people and was happy to buy my Subaru from them. Very reasonable and very understand! I enjoyed the experience and would recommend them to others

Janice Scruton

Oct 13, 2016

Armel was a great salesperson to deal with. He listened well to our needs and was very knowledgeble on the products and options. He was understanding about our not wanting to make a hasty decision.

MaybeNextYearSox

Oct 12, 2016

We went to St. J because they had the best online selection of used Subarus in the area. St. J already had a decent reputation in my eyes, as a family member had bought from them a few years ago and had come away with a positive experience. Overall, my experience was that St. J was above average as far as friendliness and willingness to show us as many vehicles as we needed to look at to make a decision.However, once we had chosen a vehicle and it came time to negotiate and work out a deal, things slowed down considerably. We had to send the sales rep back into the "numbers room" several times, due to math errors and horrible interest rate projections. They claimed this was due to not knowing what interest rate I would qualify for, and not wanting to over-promise a rate that was too low. (So why not run the credit inquiry before coming back with a quote? What does that take -- 2 minutes? 3??) Also, I had to do the math myself, to reverse engineer the interest rate in the quote I was given, because the rate was not explicitly disclosed in the initial "monthly payment" proposal. It was something like 9%... Ridiculous.I grew uncomfortable with this after a while, unsure whether this was a routine tactic to prey on those who are poor at math, or merely multiple consecutive honest mistakes. I suspect that probing for weak math, and seeing what they can sneak by customers is probably par for the course at most auto dealerships. It's a little disheartening toward the industry in general, but, not a criticism of this dealership specifically. I didn't take it personally, and it didn't burn any bridges as far as the customer-dealer relationship goes, because they were polite about it throughout the exchange.Once we had established that I was not poor at math, and we had a numbers agreement hammered out, verified by a credit check, they were relatively expedient from that point on. They weren't too pushy with the "add-on" options at the end, and we did end up purchasing one of the coverage extensions.Ultimately, I feel we received a fair enough deal for the car. I don't know about their impossible-to-prove "Nobody beats a St. J Auto deal" claim, but, I'd bet it was within throwing distance of as good a deal as we probably could have found anywhere for that vehicle. I can live with it, it was overall a positive buying experience, and we will probably return here the next time we are shopping for a Subaru.

AWD guy

Oct 12, 2016

Everyone, particularly the salesperson Rose, helped us reach a good decision that we felt was the right one for us. Everyone involved was very helpful.

old guy

Oct 6, 2016

i was pleased by the way the car was explained. When i left i felt i knew everything i needed to know about the car to take advantage of the extras features with out reading the book to find out how things worked which can be a hassel sometimes. even an offer to set up the blue tooth. thanks kurt

Ronnan125

Oct 4, 2016

In forty years of car buying, I have never been treated so well as by the staff of St. J Subaru. They are quick to respond to any question you may have and proud of their product line.

SubaruGuy

Oct 4, 2016

Month of September at this dealership you received remote car starter floor mats and winter tires. Traded a beautiful jeep wrangler for an STi. I settled on a what seemed to be fair price for my trade and there was no mention of putting the money from the car starter and winter tires ( which I did not receive) on my trade to get to that price. There was absolutely no budge on the price of the STi and had no idea at the time of purchase that these items were supposed to be included in the sale. I called a few days later to find more info and did not find much so respectfully asked for the manager to call me back since he was busy that day. No call back. would of been nice for them to be up front about it and I guess I should of done more research of the ad before shopping.

rmgmidd

Sep 30, 2016

We had decided to purchase a new Subaru next spring. But our preliminary discussion of pricing turned into a purchase of a new Forester Subaru. Our experience with Saint J was very professional and everyone was very easy to talk with. We would certainly recommend this dealership to family and friends.

E&DW

Sep 14, 2016

Initially we were very concerned about having no choice but Saint J. Reasons were that we definitely wanted the newly released, limited availability Outback 3.6R Touring in black, and Saint J was the only dealer around within 100 miles that had one on allocation. We also sold our old car privately and needed to replace it, so we were concerned about having to deal with the only game in town on buying a new car - a process we had come to dread from experience. Happily this turned into the best car buying experience in our many decades of working with dealers. Negotiations were very open, fair and friendly, the sales staff was extremely helpful and responsive to our many questions and requests, and they made the final transaction and decisions on service and warranty options quick, easy, clear and painless. The Outback was beautifully prepped, the sales person was highly knowledgeable and helpful in explaining the new high tech features before we drove off, and the car itself turned out to exceed our expectations on safety, comfort and handling. Though they are not the closest Subaru dealer, we're hoping we can arrange our schedules to work with them on service and maintenance requirements because of this initial experience.

Bastian617

Sep 12, 2016

My Subaru Outback passed inspection at another well respected facility . after failing at Saint J Subaru. I was told the repairs they required were not necessary.

screenname24

Sep 10, 2016

I got the the car I wanted at the price I wanted. Good job STJ Subaru! I am sure we will love our new Cross Trek.

Mandyk

Sep 7, 2016

I went to 2 other Subaru dealers in VT. But St Johsbury was more ready to help me find the right color, the right interior, at the right price that I could afford on a three year lease. Have shown the Crosstrek to two other people and recommended The St. J dealership. Miranda Koggan

Lawnacres

Sep 1, 2016

Shopping for a new car can be a stressful, pressure-packed experience to be avoided. Such was definitely not the case at St. J Subaru. I had previously visited another Subaru dealer and was pressured to make an on-the-spot decision to avoid my comparing their offer with another dealer. I was warmly greeted at St. J, and Zane made the experience enjoyable and stress-free. I had all the time I needed, wasn't forced into a decision, and presented with an excellent offer. Zane is wonderful to work with, as were the sales manager and the business manager (check out the high-tech desk!). If St. J is your first stop, you won't need a second.

Avi

Aug 30, 2016

For years I had been driving front-wheel drive cars around New England without a problem, but recently thought of switching to a Subaru for the added security in winter of all wheel drive. I tried doing business with the local dealer, who not only did not meet my trade expectations, but I left feeling as if they were doing me a favor by doing business with.I tried St. J and found them welcoming and the entire car buying experience amazing, from walking into the showroom to driving home with my new Impreza. Good deal, good price, great staff, great car, an overall great experience. They have earned my future business and I will drive the forty five minutes for service.Thank you,Avi

Eden

Aug 29, 2016

This is the 2nd Subaru that we have bought from Saint J's. Just like the first time we were treated fairly, all our questions were answered, we got a great car for a great price.

Rich

Aug 26, 2016

Both James & the gentleman that helped me with the paperwork (I'm sorry, I can't remember his name) were very helpful &.courteous. It was a great experience & I would recommend St. J to everyone.

Particular in NH

Aug 22, 2016

My 4th car with Wilum's help. Asks my wishes and has it there ASAP. Others also helpful. Only trouble is MY choosing the color.

2017forrester

Aug 15, 2016

St. John's Subaru was pleasant experience to purchase a new car. The sales team was professional throughout the day and made it easy to discuss various vehicle options. The financing team was straightforward and honest. The car team spent over an hour helping me understand many new features of the 2017 models, and even spent time with me in the vehicle to help with basic console programming. When I found a scratch on the outside of the vehicle, a mechanic came out immediately to apologize for any oversight and repair it. The entire team was friendly, easy to work with and respectful of my time.

rec1340

Aug 15, 2016

We got the new Crosstrek we wanted at a great price....Everyone was courteous, friendly.The short drive from Berlin, NH was well worth it.

Elisabeth-Sebago

Aug 13, 2016

My family has had quite a few Subarus for years so I knew I wanted to get another. My Dad has dealt with Armel Mends- Cole several times in the past and recommended I speak with him since he is honest and does not waste your time. Everything about St J Subaru was easy and fast. I could not recommend anyone more than St J and Armel. Price was good and he is a gentleman. Kevin in finance was great to deal with as well. Great dealership !

Wonder Woman63

Aug 13, 2016

Zane Peters is the nicest, crazy in a good way car salesman I have ever met. Thank you for making it easy and a laugh riot to purchase my new Forester. By the way my Forester's name is Moiraine from the Wheel of Time series. Great blue color, handles well, good mileage. Thank you!

Deb'sfineride

Aug 13, 2016

I had the sales people Jamal and Rose. They both explained about the car and worked with me to get an excellent trade in on my Impreza.

Brent

Aug 12, 2016

I had been pricing a new 2016 Impreza base model with automatic with 5 dealers. Saint J Subaru was the only one to give me the lowest price the first time without having to keep negotiating the price down like the other 4 dealers. John Martin was upfront, honest and great to deal with. The inexpensive Impreza is a great value!

Donald Kelley

Aug 12, 2016

I purchased a 2014 subaru legacy since my purchase I have had a oil leak. While driving I can smell oil burning been in for service 4 times in the four months I've had the car. The car is still leaking oil they keep telling me another seal is leaking each time I go down. I am very disappointed in the purchase. I've never had so many issues with a vehicle before. I should of got a Chevy like I had before.

ConnieY

Aug 12, 2016

I leased a car last year form Saint J Subaru and was very pleased with the experience, so when it cam time for my husband to trade in his truck for a car, we chose to go here again. I dealt with Willum Smith the last time and wanted to deal with him again, but he was not available on the day we could go to drive the car. We met with a sales manager and a sales person who were very high pressure and seemed to ignore our comment, repeated a number of times, that we were just looking and were in no hurry to purchase or lease, but wanted an idea of what the costs might be for both. After over an hour of being pressured to "close the deal" that day, we chose to leave with no deal in place. I received a call from Willum the next day, who was, again, a pleasure to deal with. He was patient with my concerns and answered any questions I had. Over the previous night my husband and I had discussed the options and made a decision to lease the vehicle, so I was ready to "make the deal" when Willum called. . Willum made the whole process easy and painless, arranging for delivery of the car and paperwork to our home and taking our trade-in on the same day. I gave the delearship 5 stars because of Willum and the ease of getting the process done.

Rayp

Aug 10, 2016

Service very good... But...Men's restroom unhealthy. Bowl & urinal not clean. Strong urine odor. Floor dirty.

SubaruLover

Aug 10, 2016

I am a mother to a toddler. I was in the dealership all day long with my toddler the day I purchased my most recent Subaru. I was sold a used car for $7500. They gave me a measly $1000 for trading my previous Subaru, which was actually valued much higher according to Kelley Blue Book. I now have a loan in the amount of $11,000 that I'm paying on after all was said and done. Out of curiosity today, I looked up the value of my car in it's current "Very Good" condition. The value is $5,500 with 100,000 miles. I bought it at 89,000 and the value is similar now than it was then. So this car should have been sold to me for approximately $5,500. They over charged me by $2,000, they jipped me on my trade, and the service to the car was inadequate. They did some work to the car to get it up to the proper "standard." I had to bring it back right after because my brand new tire kept going flat. They "fixed" the valve stem (after I had to get management approval for them to not charge me for it), yet my tire continued to go flat. The car needed a tune-up, yet "they don't provide basic maintenance to the used cars they sell." So I now have a loan that I will be paying on for the next five years that is equal to DOUBLE the value of my car. I feel extremely taken advantage of. I completed the survey they sent me with instructions to contact me, and they never contacted me to apologize. I have been thinking about selling my car to get rid of my car payment, and now I see that is absolutely not possible. So thank you St J Subaru, for ripping off a young mom who just wanted a safe, affordable vehicle for her family. The only time I will be returning will be to take advantage of my warranty which was supposedly given to me for free, but I actually paid $2,000 for that as well. I am not giving these people a single dime ever again and I will make sure that everyone around me knows that they ripped off a mother with a toddler. Perhaps they are more honest when it comes to selling NEW vehicles, but they do not care whatsoever about their used vehicles.ONE positive is that Wilum was friendly and helpful, especially considering I had my small child with me. The Finance manager did way too many inquiries to find a bank that would finance me, effecting my credit score. I finally revived it to where it was, six months later. He should have just told me that I couldn't be financed...I am still getting letters in the mail from banks saying that I have been denied for a loan and I bought the car over 6 months ago.When Ryan told me I had to pay for my valve stem, I insisted on speaking to a manager, who then decided to waive the charge. Despite my frustrated attitude, Ryan remained respectful and helpful.

Scott M

Aug 10, 2016

No hassles, we knew what we were looking for and everyone worked to meet our needs. Friendly but not overbearing, knowledgeable and reasonable. Would definitely go back for our next purchase.

Jim M

Aug 9, 2016

We are a couple who recently retired and moved to Vermont. This was our first visit to Saint J, and we test drove a recent used Outlook but decided we liked a 2016 new one much better. Our salesperson, Nick Lussier, was very patient with us and a nice guy to deal with. When we had to delay returning to pick up the Outlook and turn in our old Forester, Nick was accommodating. The negotiating process and all the paperwork went along OK, and we got what we think was a fair deal. We will definitely return to Saint J for our next car (unless the one we bought lasts longer than we'll be driving).

Happy

Aug 9, 2016

I was given a loaner that I wound up purchasing. It was a very positive experience and received great service and a great deal. All of the niggling paperwork that is involved in buying a car was taken care of. Armel gave excellent instructions on all of the car's new features.

Al

Aug 9, 2016

Good experience, fast, pleasant, and friendly. I wish we had noticed that the AC was not working. It cost us an additional $ 129 dollars to have it repaired. Thus we have to rate service lower. Otherwise the car and the purchase was great.

BevM

Aug 8, 2016

From our first interaction with Paul in Internet Sales, we felt as if our business was appreciated. He answered all of my questions, and I had a lot of them. This was by far the best car buying experience that we've ever experienced. I look forward to working with St. J Subaru in the future.

CDBKB

Aug 8, 2016

We just bought our second Subaru Outback from St. J Subaru, and the process this time, just like the one eleven years ago, was easy and fun. Our salesman, Wilum Smith, is a delight to work with, and he is a fine teacher of all things Subaru.

Danettef

Aug 7, 2016

I had a good experience at St J Subaru. James was easy to work with and very knowledgable about the inventory and the car wr purchased.

shelburne3

Aug 6, 2016

Everyone we worked with at St J Subaru was helpful, knowledgeable, friendly and helpful! We got the exact car we wanted at an excellent price with no hassle. And we drove there from the Burlington area because St J was so great to work with.

Joanne

Aug 5, 2016

Everyone was extremely helpful and friendly. Dan verge worked overtime to get my bluetooth connected to my android phone. I really Appreciated that! Thank you.

Peg and Les 2016

Aug 2, 2016

This was the best experience we ever have had, James Edwards was amazing . He spent 100% of his time with us. To make sure we understood everything about our new vehicle, This was very nice to have all the features explained , I would like to say thank you again to Ray Gaudette for giving us the fantastic deal. We love our new Legacy , You are really fortune to have James Edwards working for you He does a excellent job and makes sure you know everything about your new vehicle, It was very nice to receive a follow up call to see if we have any further questions. We have never had such a wonderful experience purchasing a new vehicle. Yes we will have our vehicle serviced with you, we will also recommend our friends.Thank you again James Edwards for the wonderful experience.,

Sharif

Aug 2, 2016

2nd car ive bought from them. Problems on problems. Took the car to their sister comapny to be inspected, didnt pass. Guess there was "a list" of issues with the car that were never fixed. Ive now made 2 trips to see them for repairs. Huge dent in my door, they said they could take care of, now saying they cant. Awesome! They must have no communication between sales and service. Would recommend going south to look for a subaru. Thats what im doing when i trade mine in.

gpmomma

Aug 2, 2016

I traded in a one year old Ford Transit Connect to get back to the Subaru brand that I love and trust. Naturally, I would go to no other dealer than St. J Subaru. St J knows the vehicles they sell - from the sales person on down the line to the mechanic - unlike the experience I had with the Ford dealer. It feels good to be "home" again.

CollegeStudent

Jul 22, 2016

My buying experience was amazing. I had great help and found the car immediately. I own a 2012 Subaru Impreza Hatchback and I love it. However, every time I am in need of inspection or car issues and I visit Saint J Subaru they always bring my car in an hour late. Living an hour away I usually have to be very careful how long in at the dealership because I need to get back for work. The car being brought in makes it very close to the time I have to be home and I hate how long it takes to simple things. They do a great job once it's done but the wait time could be inproved.

Ryk

Jul 18, 2016

Third Forester purchased from St Jay. Everything about the purchase and subsequent servicing has been great on all three cars. Top notch sales, financing and service team.

charle

Jul 14, 2016

Third Forester purchased from ST. J. Subaru. Great vehicles and the best place to buy a Subaru. Great salesperson Willum Smith. Will be back again.

Anne Loecher

Jul 13, 2016

Saint J Subaru is very helpful, efficient and fair. We'd definitely buy from them again. We got a fair price on our trade-in, and a very good price on our new car. We also appreciated that there was not a lot of pressure to purchase something we did not want or need.

Happy_in_Hinesburg

Jul 10, 2016

I got the vehicle I wanted at the price I wanted without games. Nobody told me they had to "check with their sales manager" to give me a good price and I was able to conduct the sale online, which was very convenient. When I came in to pick up the car, I was treated very courteously and everyone took time to explain both the car and the paperwork in a helpful and straight-forward manner.

lskcollins

Jul 9, 2016

I had a very positive experience with St. Johnsbury Subuaru. The quality of the cars is excellent. It is the ideal car I wish to drive in Vermont. Everyone works with you at Subaru. The one thing I would have appreciated is them mentioning and completing the car inspection before delivery. Subaru includes it anyway and it is problematic to return for the inspection within a few weeks so why not perform it at the outset.

Sandy

Jun 27, 2016

I was met at the door and was asked what I wanted and they showed me exactly that! They fully explained all the features and even set up my bluetooth.

ECE

Jun 20, 2016

I went to the dealership to test drive and compare vehicles. I appreciated the no pressure approach. All of my questions were answered and I was given brochures to take with me. I returned later and was happy with the deal Saint J Subaru gave me.

Maggie

Jun 17, 2016

I have purchased 2 vehicles from this dealership and every is very friendly and does everything they can to make their customers happy.

nh buyer

Jun 16, 2016

The test drives helped us make a decision. We appreciated the effort to confirm the features we were looking for and the extra effort on our behalf to find the model we desired.

breezy

Jun 15, 2016

I was after info on leasing - flyers, brochures, etc. Was not my intention to purchase anything at that time. After meeting with sales staff for a couple of hours I left with a new Subaru. Now I have to learn how to operate this vehicle with all the new stuff which I've never seen before. (I don't even have a cell phone.) But they offer lessons. Cool!

Alan R.

Jun 14, 2016

We were looking for a quality first car for our son, a new driver at the age of 16. Rose helped us find a 2004 Malibu with low mileage, and in good shape. We appreciate the effort of Rose and Jeff with helping us out, as we know they are parents and want the best for our son. We always try to do business locally, and St. J Subaru stepped up for us! Thank you!

Sandra

Jun 13, 2016

Barry was superior in helping us with the process of buying our new Legacy.As always the experience at St J was pleasant and efficient. I would recommend this dealership to anyone.

Tom Sammon

Jun 13, 2016

Expecting a hard sales environment, I was very pleased with the calm and professional way I was treated. The sales person understood what my needs and expectations were and did not attempt to steer me in any direction other than the one I was interested in. The negotiation on price was executed in an honest and timely manner, and I drove away in my dream car, completely satisfied. I hope the service part of the transaction will be as smooth. Thomas F. Sammon

Donna Stone

Jun 8, 2016

John Martin was always very prompt returning my email, answering questions. Zane was very friendly and accommodating. Chris Matte was very friendly as well, and helpful.

Maggie

Jun 3, 2016

Overall very satisfied with my purchasing experience at St Jay Auto. Everyone was very helpful and they did everything they could to stick with my budget.

christi72

May 31, 2016

Several months after purchasing my Subaru I got a call with an offer to upgrade my model and get the color I wanted in the first place. Process was easy and painless thanks to everyone in the dealership involved.

Marie

May 29, 2016

Upon my visit to St. J. Subaru, I was introduced to the salesman. He was very helpful and knowledgeable and was able to get me an excellent deal on a '16 Crosstrek, which I am very happy with.

Maddie

May 26, 2016

We bought an Impreza and the buying process was a breeze. Zane, our salesman, was very knowledgable and extremely friendly. Chris in accounting, made the financing transaction easy as well. It was a pleasant experience for us!

FriendOfTheForester

May 26, 2016

Full disclosure: I planned on buying a Subaru.Full surprise: I didn't realize I would have such a pleasant experience doing so!The folks at Saint J Subaru were nothing short of excellent and earnest in my dealings with them. Zane (sales) was a lot of fun to work with, and Kevin (finance) was forthright and friendly. I appreciated the fact that they drove the car to my residence (and I live in a rural area) for delivery. Once I took possession, I noticed something a little bit off -- rather than get any sort of run-around, a la you-bought-it-now-it's-your-problem, Saint J Subaru took care of the problem with Zane saying I should bring the car in immediately and Ryan (Service) taking the time to assist me and explain in detail not only what they found but what specific steps they took to fix things. I couldn't be happier.

hatecarshopping

May 25, 2016

I hate car shopping and all of the wheeling and dealing that goes with it. This experience was one of the less painful ones. Your sales and finance employees listened and worked with us in that regard.

Happy

May 24, 2016

I was not sure which model Subaru I wanted, but was shown all that I was considering. I made the decision, and the salesman worked with me, and the car's arrival was right as scheduled. I was surprised that I had to finance at least a part of it, not able to pay it outright, but was assured that there was no penalty for paying the full amount after the first month! (And, an interesting discussion on finance and square roots!)

MINDY & TOM

May 22, 2016

THE PEOPLE AT ST J SUBARU ARE EXCELLENT TO DEAL WITH AND WORKED HARD. WE HAVE BOUGHT MANY CARS THERE AND AS USUAL ROSE WOOD DID AN EXCELLENT JOB AS DID JEFF HALE AND CHRIS MATTE

Deborah Tobey

May 20, 2016

Initial conversations were very easy and friendly. A little pressed to close the deal and pick up the car right away or it would go back on the market. Best deal out there.

byemybaja2003

May 19, 2016

Buying a car is not what I consider a fun thing to do however I discovered that maybe I was just going to the wrong places. Saint J Subaru changed my mind! From the first phone call I was hooked and had already decided that if I was going to buy a car I would be going there. Paul was my first contact (phone) and he hooked me right away. He offered great selection and prices and talked to me about a trade in. Other dealers I spoke to wanted nothing to do with that. Paul assured me that if I took the time to drive there from NY I would be leaving in a new Subaru and that is exactly what happened. When I arrived, the car Paul and I discussed was sitting in front all clean & shin. He introduced himself & turned me over to Zane who went over the details of the car. All my questions were answered and I was one my way to purchase. The dealing was done before I arrived so the process was fast. efficient and painless. Never was car buying so easy. Zane is fun and Kevin is a wiz at all the paper work and Jamal hooked up my blue tooth in a flash and added my contacts.Over all I will always recommend Saint J and will return myself in the future. Thanks guys!

Hoppy subbie 2016

May 17, 2016

Good friendly sales experience. I had to finagle a bit but I knew what I could afford and kept within that range. Happy to work with St. J. My local Subaru dealer is not as friendly....just my opinion.

Lynda

May 13, 2016

Friendly, courteous service provided by all we came in contact with. Buying a car has never been easier. Came into the dealership with my son who was planning to lease a new car. Not only did he lease one, but we ended up leasing one too.

William Stason

May 12, 2016

Negatives: I felt we were almost attacked getting out of our car when we first arrived. The guy who 'greeted' us was too aggressive and immediately I was turned off.The whole 'game' with offers and counter offers through the salesman was ridiculous. It felt so choreographed.Selection was limited both colors and no basic trim of OutbackPositives: Salesman was friendly and patient, we didn't feel rushedThe financial guy was friendly and not pushyDealership was cleanComplementary coffee and drinks were nice, however we were not told about these by anyone for a long time

jcc

May 9, 2016

My husband & I were very impressed with everyone we came in contact with while selecting & buying our new car. This was our first Subaru ever!

Amanda G.

May 9, 2016

I had a great experience at St. J Subaru. Everyone was very friendly and worked hard to earn my business and put me in the car I wanted. Thank you Zane for being a great salesman. Love your enthusiasm!

Deborah

May 7, 2016

Everything went well , except for the trade value I received on my previous vehicle Very friendly and knowledgeable about the vehicle in which I purcased .

Alan F

May 3, 2016

I had been searching on line for a used Corvette for about a month but had confined my search to my local area. When I expanded the search I came across a Corvette in Saint Johnsbury, VT at Saint J Subaru. I exchanged several e-mails with the sales manager, Mr. John Martin and after confirming all the necessary details my wife and I decided to take a drive up there (120 Miles) to inspect it and take it for a test drive. When we arrived we met with John Martin who set us up with salesman Wilum Smith. We went over the standard details of license and insurance and then we were ready. The car was cleaned and ready for us to take. We did an overall inspection of the car and operated the convertible top and all seemed fine. It is common place for the salesman to join a customer on the test drive but as this was only a 2 seat vehicle, we were able to take it alone. The test drive went well and we made the decision to make the purchase. Although it was now well past their standard closing time, John Martin, Wilum Smith and the finance manager stayed until we got everything completed which took less time than I expected. Everything was correct the first time. I opted not to take it home that night but made arrangements to come up that Saturday afternoon to take delivery. Being very fanatical about my cars, I asked that they do a full detail and put it up on a lift so that I could make one final inspection of the underside. The detailing was immaculate and the undercar inspection was fine. Their General Manager, Ray, who is a Corvette enthusiast, went over the details and controls as they were quite different from my previous Corvette. The only item missing from this car was the DVD Disk for the GPS System but they took care of this and ordered an up to date one through General Motors and had it delivered directly to my house. To end this rather lengthy spiel, I have to say that even though this was over 100 miles from my home, it was well worth the drive and time as they are fully committed to their customers satisfaction and I would make the drive again should the opportunity arise.

A. Fritz

May 2, 2016

I have had several Subarus in our long history of living in VT. They have all been trustworthy in winter and very reliable year round. I recently was contacted about trading in my 2 year old CrossTrek. I was perfectly happy with mine and was not considering trading. However, I visited Saint J Subaru while waiting for my car to have work done. Armel was very well informed, friendly, personable and not pushy. I liked several of the new features on the 2016 CrossTreks, like smoother transmission and back-up camera, but I was especially interested in higher efficiency and lower gas consumption. A week later I drove away with a new CrossTrek after a very good trade-in deal. I am very happy with my new car and it seems even quieter and holds the road very well. I will recommend Saint J Subaru and Armel in the future.

Mountain Xtreker

Apr 29, 2016

No car is perfect, BUT my last Subaru Cross trek was and is almost perfect. Aside from two battery incidents caused by not enough driving, ( days not driven drains batteries ) I have had NO problems, none, Nada, not one with the car. Could it have more horsepower as some reviewers state? Yeah, but it does not matter that much, It is delivered with sufficient power to meet most all situations. You buy a " Trek" for freedom, not speed. Yet it can handle speeds and delivers, I had no trouble driving at New Hampshire's 70 mph limit or, for that matter, plowing through snow and ice. Check out the safety equipment such as lane drift warning and so on, and the eye site technology! I have never been stuck in snow-- yeah this past winter does not count!!, but in the winter of 14/15, I found that the car always got itself out of snow situations safely, and rapidly due to its technology in handling all conditions presented to it. This time I got a 2016 ' limited Trek and after the first ten days, I find it an absolute gem and fun to drive. Subaru, historically, has great models that tend to improve each and every year. The gas mileage on my new " trek limited is awesome as is the smoothness of its motion. Try a ' Trek or XTREK today and you will understand what Subaru excellence delivers to you! The sales staff is awesome, committed to your satisfaction, and engages in negotiations based on YOUR PERCEPTIONS. I have NOT found better sales people in any other dealership in the past 40 years, NOT ONE. There are always good sales people at most dealers, but St J Subaru Sales people are precisely -- unbeatable! And we cannot forget the awesome service staff. I have known some of them for years and they are, from my point of view, actually knowledgeable about cars to a massively super competent degree--. I would not go there otherwise! They even helped me with some ideas for future add ons to my XTrek! The star of my experience was Dan Verge. This sales person was patient and had a great sense of humor that made the process fun and relaxing. He also demonstrated to me the power and safety of the eye site system. You will be made to understand its great value during his demonstration!! I wholly suggest that any buyer of any Subaru product including the awesome XTrek adds the eye site system to their car if it does not have one as standard equipment. Dan fully explained my new Xtrek's capabilities to me and spent all the time I needed to learn what I needed to know and stood by me while I transferred my SiriusXM service to the new car. You wont find another car dealer as awesome as ST J SUBARU!, nor a sales dude as knowledgeable as he proved himself to be. You will not find a better service department nor a more accommodating finance deparment. Chis in finance was great, fast, and thorough! Plus the management at St J Subaru is especially dedicated and supportive of their staff and customers as I found out. You will enjoy years of Treking with you Subaru Xtrek. It can go where most SUVs in its class dare not go, and it is a real four wheel drive always engaged and always ready to take you on your trips to fishing, hunting, or hiking and touring areas. It really is a sort of GT for Grand Touring car! It is, in my experience the most dependable car I have ever driven. I have had over 20 cars and it is the Subaru Xtrek that is not only surprising in its performance, easy on gas, and repairs, a pleasure and fun to drive, but it also whispers " DONT WORRY" to you when you think you might not make it somewhere due to difficult conditions. So, to sum up my experience, I will just say, Don't worry, you are in great hands when you drive your new Xtrek nearly anywhere. Don' worry!! Get one today and experience small car SUV quality that will make you realize that you are in a safe and wonderful car. Your sales person has the experience and the will to get you into a Xtrek now. Call Dan Verge at St J Subaru now and get started !!

m. lindberg

Apr 26, 2016

I had bought a Subaru Impreza from this dealership ten years ago. I was treated well then and when I decided I wanted another Subaru I went there again. I was very pleased with the salesman that helped me, They did not have my car on the lot but found one in just a few minutes. I was treated well both by the salesman but by all the people involved. I would definitely use this dealership again.

BillyJo5

Apr 25, 2016

I had the best customer service ever at St.J Subaru. The sales team was willing to work with me to find the car and payment that fit my needs. I appreciate that they all were very personable and accommodating. They worked hard and patiently to find me the car that I wanted. I appreciate that the owner sat down with me and had a 1:1 conversation about the car and life in general. I appreciate that the business representative treated me like family. Overall it was the best experience I could have asked for.

Mel

Apr 25, 2016

I was able to get a price on a new car and a price for my trade without driving to the dealership. The price was fair and much better than my local dealership. Everything was taken care of quickly through email and the car was ready when I arrived with my trade. Well worth the drive!

monica

Apr 24, 2016

This was our first experience buying a vehicle from St. J Subaru and we felt it was a good experience. Armel was patient and helpful as our salesman. During the purchase experience, I found the discussion of optional vehicle protection plans to be somewhat lengthy, but we never felt overly pressured. One suggestion would be for the salesmen to be given a clipboard with all the vehicles listed, their mileage, and their prices to make for a quicker survey of the vehicles in the lot. The used vehicle we purchased required a repair, and Armel communicated well about when that would be completed and ready for pick up.

BigDaddy

Apr 19, 2016

Dealership was a pleasure to work with and my daughter could not be happier.

michele

Apr 18, 2016

We have always had a good experience when dealing with the Folks at St. Jay Subaru. They are low pressure and are always willing to work with us. In my opinion they go that "extra mile", and that is why we keep coming back.

0589

Apr 15, 2016

Previously bought a car from Armel at the Car Store in Norwich. Though the dealership down there is poor in my (extensive) experience, Armel was the exception. He was well-prepared,, friendly, and made a material contribution to my process of choice among competing models. Most of all, I trusted him and we had no problem negotiating a reasonable price then and now during my most recent purchase.I was also impressed with his ability to teach us what we needed to know about driving our new Subaru with its varied safety and communication systems. Thank you Armel!

tom577

Apr 15, 2016

A couple of weeks ago we purchased our second Subaru Outback in less than 18 months from St. J. Subaru. I needed a newer vehicle, and after having a great buying experience 18 months ago we decided to return to St. J. Subaru to see what they had in late model Outbacks. We found a slightly used 2016 Outback Premium with less than 10,000 miles. The entire buying experience went quickly and painlessly, and we felt like we bought it for a very reasonable price. This car was a St. J. service loaner, and I believe it was very new on the used lot when we went to visit. It wasn't even in their used inventory on their web site at this point. It was a rainy day when we made the deal. After I picked up the vehicle I noticed some cosmetic scratches on the exterior paint that I had not noticed and I believe had even escaped the eyes of the sales team. Upon calling to inquire how to fix this, the company agreed to take the car back for part of a day and fix the problem. It now looks great. A few days later, after I had an "oh, by the way, how do I set this up" question that the salesperson could not answer. He made every effort to get us an answer by going to their service department, and then inquiring with NE regional Subaru. Still no answer yet, but I really appreciated a sincere effort to get an answer when there may be no real answer. My wife and I have bought a number of new cars over the past 40 years, and only one time prior to dealing with St. J. Subaru did we have a buying experience anywhere near this good.

poes

Apr 15, 2016

We are very pleased with the dealership and in particular Dan Verge, who helped us find a great car without being pushy or impatient with us. He told us everything we needed to know in order to make the decision that was right for US. He understood our issues with having a high-mileage trade-in and a bit of negative equity, and we ended up with exactly the right car for us.

BMW Eric

Apr 11, 2016

Willam was my sails person and I don't think he did much for his commission. He claimed he called me twice but no meseg or missed calls on my phone. Aperently you don't fill gas on used cars when you sell them. However most dealers make more money on used cars than new. The car was clean and in very nice condition when we picked it up as I would expect. Over all I don't think Willam did much exsept tell me what you dealer could not do. I really bout the car from Paul even though he is not the sails person. Picking up the car was very quick and efficient a pleasant experance over all from your finance department.

mswlibra

Apr 9, 2016

I was very pleased with the dealership, John Martin and Dan Verge, and of course the deal I received. I was trading 2 cars and frankly another dealer would not even look at one, said there was no market for it. St J Subaru took it as a trade sight unseen. Thanks guys!!!!

802driver

Apr 8, 2016

I have high expectations of car dealerships being in sales myself and being someone who often purchases vehicles and my expectations have been met very well here....not once but twice. In the fall I got my new 2016 WRX STI from Armel and got a much better deal than other dealerships were willing to do. I liked the service so much that we got a 2016 WRX for my girlfriend from him as well and are equally happy with that experience. We were treated with respect, given a fair deal and got the vehicles we wanted, all while being treated as friends by Armel. I wouldn't buy a Subaru anywhere else at this point because other dealerships including Burlington Subaru and Twin City didn't treat us with much respect at all. Thank you Armel and the Saint J team...we love our cars!

Andrew Gillespie

Apr 5, 2016

Thank you to Dan Verge with St. J Subaru to get this deal to go through. He was very knowledgeable of the Subaru products and was very pleasant to deal with. Thank you for your hard work on this!

SSS1234

Apr 4, 2016

GREAT EXPERIENCE OVERALL; DEALT MAINLY ONLINE. JOHN WAS VERY RESPONSIVE TO OUR INQUIRIES AND WORKED WITH US TO ACHIEVE A DEAL THAT WAS WHAT WE WANTED.

vtcrosstrek

Mar 31, 2016

Our experience was great! There were no surprises - what they told us over the phone and by email was what they did. The price was good. The car was ready when we got there. The employees we worked with were friendly and helpful.

New Owner

Mar 28, 2016

We drove about an hour to visit this dealership on the recommendation of a family member from NYC, who purchased a car about 6 months ago and had a great experience. We'd phoned the dealership to let them know we were coming, and they had a member of the sales team ready to meet with us. We were interested in 2 models, the Impreza and the Crosstrek, and he spent a good amount of time reviewing both vehicles and the various options. We were able to take them out on the back roads during mud season, which was a really important part of the decision-making process as we live on dirt and need a car that can handle muddy hills. We ended up liking the Impreza the most, and despite all of our determination not to do so, we left at the end of the day with a new car! We were very happy with the service from the sales team - there was no pressure, and the emphasis was on making sure that we understood enough about the car and about Subaru's in general to make an informed decision. Would definitely recommend this dealership to other people interested in purchasing a new or use Subaru.

Subaru Owner From NH

Mar 24, 2016

This dealership is incredibly accommodating, professional and caring. Good experience from start to finish. I meant to go on a fact finding mission and came back with a used Subaru fitting my needs. I knew what I wanted but was unsure about several things. My dealer experience with Wilum Smith and the financial experience with Chris Matte was exceptional. Since I purchased a used vehicle, dealings down the road with repairs and maintenance are open. I would, however, expect to see the same professionalism and customer service based treatment through St. J Subaru Service that I experienced with sales and financing! Thank you

Imprezabuyer

Mar 21, 2016

When I called and talked to Paul I got ST J's best price first pass which was ~ $2000.00 less than a "best price" quoted at another dealership for the same exact model.The sales person was wonder =ful ( Barry ) and the person who took us through the purchase paperwork was pleasant and efficient.The car is what I expected and I'm sure I will appreciate the all wheel drive next winter. The first tank of gas equaled 35 MPH which normally improves once the car is driven a bit. I like the fact the rear seat folds flat for ample storage. Thanks for a great experience.Regards ,Al Machia

Linda Johnston

Mar 18, 2016

This is the 3rd Subaru I have purchased or leased from St. J Subaru, and once again I was impressed by not only the car, which I am sold on Subaru anyway, but my sales person James was professional, knowledgeable & was genuinely concerned about my satisfaction with my new Crosstrek. I had an issue with the voice recognition, and he did not stop researching this problem until he found the answer. It's now working perfectly. Chris made the paperwork process easy to understand and he was thorough but quick. Perfect! St J Subaru is fortunate to be represented by 2 employees like James & Chris. Thank you!!!

LinseyB1

Mar 16, 2016

I have such a great rating because they helped me get the exact car I wanted at the perfect price. Everyone was thorough and helpful.

Sheila L

Mar 16, 2016

This is the 2nd vehicle I've purchased from Saint J Subaru and the third my family has. I was very interested in a specific car and with a couple of phone calls and emails Paul had everything set up, all I had to do was test drive the car and sign the paperwork. I was incredibly happy with the entire process and the staff is great to work with.

PCotter

Mar 10, 2016

James and Scott were both very thorough and stayed late to make sure our purchase was finalized. James spent a tremendous amount of time going over the car's features with us. Great people and great experience!

new owner

Mar 5, 2016

Armel was helpful and friendly. We took two test drives and chose our vehicle quickly. It was a comfortable environment. Armel helped get us the vehicle we wanted and spent time going over the features of the car, when we were shopping and when we received the car.

3cats

Mar 4, 2016

I WILL SEND ALL THE PEOPLE YOUR WAY.THE BEST JOB DONE AND TELL ALL TO GO AND SEE YOU FOR YOU WORK WITH THEM TO GET THE CAR

abaker2010

Mar 4, 2016

This is the third Vehicle I purchased from ST. J Subaru. I have always been treated with respect and in a friendly manor. The team is very knowledgeable and will work with any one in many different situations.

1stTimeSubaruOwner

Feb 20, 2016

This dealership has great staff and they played NO games with me like some dealerships are known to do! I felt super welcome & comfortable, plus met all our demands for a new car w/a low monthly payment, couldn't have gone smoother!

nimbus

Feb 19, 2016

I never became less important. Always priority. Jamal was very personable, polite and never condescending. I believe they did everything they could for me and my situation.P.S. Donuts and coffee were excellent! :0)

heartofthekingdom

Feb 12, 2016

As a women, I hate the thought of buying a new car & tend to just keep buying the same make & model. (Subaru Forester) I am very satisfied with this car & like the fact there have been no radical changes from year to year, at least with the cars I have purchased in the last 14 years.The salesperson. Wilum Smith, was fun and courteous and answered all my girly questions & made the transaction fairly rapidly & smoothly. The financial guy, a Mr. Clark, was knowledgeable & efficient.I will probably return to St. J. Subaru in the future to purchase another Subaru.

Terri hunter

Feb 12, 2016

Was a little frustrated when we had an appointment to pick the new car up at a certain time and had to wait quite a it longer be use was being washed and cleaned,finally let us see it,( it had come from port) and made decicion to go thru the buying process.After doing all the paperwork wich went about normal time we then had too wait longer because we decided to do a bronze pikg which meant they had to put another coat on top of paint and scotch guard the seats,this was understandable but sale an made us feel this was usually all decided before the purchase! This was never discussed on phone,after being there for 2.5 hrs we were told where our cr was and thank you! Our salesman I the past usually did a walk thru but he said that since it took so long we could come back anytime with questions unfortunately we will not get there as we both work long hours so our children will help us figure out the radio system,def felt a little hurried at the end,although another nice worker caught us as we were getting in the car and asked if we ahead any questions. We have yet to recieve a call about our new car,which usually hPpens I the first few days and I believe it's been almost a month.

annie

Feb 9, 2016

People were friendly. they listened to what you want in a car then show you and have you test drive. They make it easy to handle all the paper work, Looking forward to great fo;;ow up service.

Day, Judy141

Feb 8, 2016

I have recommended St J Sunaru to several friends. I appreciate having a loaner when my car is being serviced. Staff are always friendly & helpful

3xs Subaru

Feb 7, 2016

The salesperson, Wilum Smith, was extremely knowledge and courteous. The financial person, Chris Matte, was very helpful in giving us the information that was needed. This was our third time since 2007 dealing with St. J Subaru and will definitely be back.

Marsha

Jan 25, 2016

I last bought a car in 2005, an Outback which had over 196,000 miles on it. I delayed buying another car as I felt the new Outbacks were too large. Like many others, when I stopped in at St. J just to look, I worked with Armel Mends-Cole, and I drove away with a used 2013 Crosstrek. I am very happy with my "new" car.

LJ Parent

Jan 17, 2016

Enjoyed the entire process! Very professional staff. Dealership showroom very clean, and sales staff had good working knowledge of product. Would highly recommend St. J Subaru.

Su-Ba-Ru5

Jan 11, 2016

I live in the Stowe area of Vermont, some 50ish miles away from St J Subaru. I just leased my 5th new Subaru but my first from my new friends John Martin and Rose Wood at St. J. Subaru. After a negative experience with a more geographically convenient Subaru dealership i had previously leased many new Subaru's from I decided to give St. J a try. My first encounter with them was a phone call that turned out to be after hours but John Martin, manager, answered the call instead of looking at his clock and saying to himself "It is after hours, all I want to do is finish my paperwork and get home to my family". I told him what my needs and desires were and that we would be in the next day late in the morning. He introduced my wife and myself to Rose Wood who worked with us professionally and efficiently to get us in and out in less than an hour. We had leased a 2016 Subaru Outback Limited with all the bells and whistles. By the way, the list of bells and whistles is getting longer every year. The car wasn't there yet so we waited a short time for it to come in. On our 2nd trip to St J Subaru we took delivery or our new car and this is where Rose Woods professionalism and courtesy really came through. We enjoyed a little time with the finance department and got the business taken care of but then Rose spent all the time we needed to acquaint ourselves with the Eyesight system, Navigation system, Bluetooth phone system, Lane detection system, power tailgate system, adaptive cruise control system, info center control on the steering wheel, the Starlink system, the memory power seats, the heated front and back seats etc. etc. etc. At this point the sale was already made and we were happily provided with the service that went along with the sale and that sums it up for me, their motto "You can't beat a St J Subaru deal" doesn't only refer to price, it includes all the aspects of purchasing or leasing a new Subaru from the friendly and professional staff at St J Subaru.

Satisfied Used Car Buyer

Jan 4, 2016

Overall, I felt my daughter and I got a good deal on our used vehicle purchase and the employees and process was friendly, enjoyable and efficient...!

Cindy

Jan 2, 2016

We had gone to Concord New Hampshire and then backtracked to St.Johnbury when we started looking.We met Dan Verge and he was friendly and courteous.He helped us secure the exact car we wanted.Pricing was even better in St.Johnsbury.When we went back to pick up the vehicle when it came in Dan was awesome in working around our work schedule.The financial department was exceptional also.Everyone was very helpful.I would highly recommend Dan Verge and the crew to anyone interested in purchasing a new Subaru.

NH2016

Dec 29, 2015

I have never liked buying a car due to the pressure and overall impression that even as a customer, we did not count for much. At St. J. Subaru it was entirely different. Starting from my internet inquiry through to the delivery, there was no pressure. At each step, we were treated with respect. We felt that we actually mattered to them. They spent a considerable time explaining the controls of the new car, and have even invited us back for a second training session if we want it. All in all, a positive experience.

jabakowski

Dec 29, 2015

The service was great. Paul Devenger is down to earth and the sales representative Armel Mends-Cole was great at getting us ready to drive away in the new vehicle. My wife and I felt no pressure when looking at the inventory, and Paul was very happy to give us the best deal possible.

J&D benson

Dec 24, 2015

After shopping for a new car for weeks, we found what we wanted at St J Subaru. Great people to deal with. Very friendly salespeople!

Angie

Dec 18, 2015

Everyone was very pleasant to deal with and signing my lease was a smooth process. Dan made sure everything about my vehicle was perfect before I left the yard and I wouldn't hesitate to call with any problems I may have in the future. They've got a great staff team, which is why I traveled over an hour to use this dealership instead of going to a location closer to where I live. They're worth the drive!

Rusty

Dec 15, 2015

We're both in sales. We don't pressure our customers, and we don't like to be pressured. Purchasing a new Subaru Forester at Saint J Subaru was a comfortable buying experience for us. We appreciate the lack of pressure.Damon & Judy

skij2873

Dec 15, 2015

This is the third Subaru Outback that I have bought from Saint J Subaru. The people working there go out of their way to help you. They made sure I had winter tires on before I left as the weather had changed to black ice and snow.

JLL

Dec 8, 2015

The process went smoothly and efficiently from the moment John Martin contacted me subsequent to my submitting a Costco Auto Program request. John Martin was clear in regards to the price of the vehicle and any discounts offered, communicating with me as new information evolved. He answered my questions quickly and clearly. He greeted us upon our arrival to St. J, then handed us over to Armal Mends-Cole, who processed our purchase efficiently and thoroughly. Armel was friendly, personable, knowledgeable, and very mindful of our time constraints that day. I would recommend him 100%. As part of the Costco Auto Program, I should have presented my Costco card and the printed page emailed to me from Costco upon my arrival at St. J, in order to see the "Member Only Price Sheet". I did not do so and it is my only regret.

Valerie

Dec 5, 2015

Armel and Pete were very pleasant and extremely helpful, during the whole process. Paul and John were very responsive to my email prior to my visit to trade vehicles. Would highly recommend this dealership to anyone, looking for a pleasant, low pressure experience with top quality people on staff to help.

Charmone and daniel lloyd

Dec 3, 2015

We love our new subaru. We have never had a new car and I love it. St.J subaru made this possible. Thank you!!

Jericho Forester

Nov 28, 2015

We used Saint J Subaru because they participate in Costco's Auto Program which saved us enough money to make the trip from Jericho to Saint J. more than worth while. All of the groundwork was handled over the phone or through email. Response time was excellent. The dealership was very busy on the Saturday we picked up our Forester. That being said we were dealt with in a very timely and friendly manner. A very pleasing experience.Thanks!

Wylie

Nov 24, 2015

This is the best Subaru dealership to work with in the Tri-State area. Armel and Pete were patient, pleasant and thorough, ultimately resulting in a decision to purchase and upgrade.

CJW

Nov 16, 2015

Friendly, honest and very knowledgeable staff. Great deal with no pressure. Armel was a pleasure to work with and helped me in every way possible.

Subaru

Nov 14, 2015

The dealership was very clean the salesmen were very helpful. Definitely made u feel comfortable.great company to do. Business with..this was our second purchase from your sales person every one seemed to b well trained and knew the information u needs to know.

MSL

Nov 11, 2015

The monthly lease was slightly higher than I wanted to pay, but the mpg on my outback is proven to be real good for an AWD. I am hoping to have it balance out in the end with a higher residual value for the outback than the other dealerships vehicles that I was looking at. I really like my outback and it will be hard to go to any other car in the future. Everyone at the office was really friendly, informative, and helpful. This is the first new vehicle that I have ever had so the dealing world is new to me. Everyone in the office explained all the terms and conditions very clearly and I feel confident with Subaru lease program.

carmine2015

Nov 10, 2015

I was given clear information about the auto, the cost and the options for financing on my first call to the dealership. That made it easy for me to evaluate and decide to purchase.

Tjcbowman

Nov 9, 2015

We were looking to try out the 2016 Lagacy Limited 3.6R. And the 2.4 Limited. We met our salesman Armel. Super nice guy. He brought us out to look at the vehicles and went over the different option they both had. Let us take a test drive in both of them. When we decided witch one we liked we wanted a good deal. He never pressured the whole time we were there. Some other dealers we went to.. We just got a left ,because they were to pushy. Everybody we talked at Saint J Subaru was very pleasant to talk to. I will go back in the future for my next car. ThanksTom

pattyj

Nov 9, 2015

Researched the car we wanted and arrived already knowing how much I wanted for a trade-in and how much we could afford. Stayed within those parameters and drove a new car away.

jazdave

Nov 7, 2015

I knew what I wanted, and they were able to provide it . It wasn't a long drawn out affair and we were very satisfied. We are very pleased with this (5th) Subaru Forrester.

SubaruJeff

Nov 7, 2015

I had been talking to a friend of mine who lives 400+ miles away in Rochester NY. He had bought a 2015 Subaru Legacy back in March. He has been so happy with his vehicle. He keeps telling me to look at them. Well, I am known as an impulse shopper when it comes to vehicles. BUT what they do not know (my secret until now) is that I research vehicles way before I go looking. So I am prepared when I look. Holloween afternoon 2015 I was bored and near Saint Jay Subaru. I stopped in and was just window shopping and the salesman wondered over, but surprisingly - no pressure. This is a first. He went and got a key to show me the Legacy inside and out. Loves it at first sight. Jim (salesman) offered a test drive. Well, I had to see what it would do, so yes. Took it for a test run and came back, I told Jim that I had looked on line and there was a specific color that I wanted (Twilight Blue Metallic). I was not seeing one in this color, Jim offered to order one up from another dealership if he could find me one. Ok, I am good with that, Right after making the offer, Jim remembers that there is a Legacy in the color I wanted to see sitting in the showroom. We wonder in, I did not have to go any further - that was the color I wanted. Jim mentioned that this particular car happened to be a step above the Limited, it is the Limited Executive. It basically is a Limited with a few more features on it. After running the numbers for my trade and the new car, we all agreed that I would be driving home in a new 2016 Subaru Legacy.. Everyone at the dealership was so friendly and helpful. I have never been there before, but I will go back for all my services and the next time I am ready to "window shop." I have had the Subaru for 1 week now and I so still love this vehicle. The dealership was awesome to work with, there was no pressure to buy. That is the kind of dealership that I like to go looking at. That is the kind of dealership that wins me back!

ECope

Nov 7, 2015

I recently bought my second Subaru from St. J Subaru and found it, again, to be a good experience. Armel and Lisa helped my husband and me through the paperwork and made it relatively painless! Thanks!

winelover

Nov 4, 2015

I was pleased with the sales staff and explained that we were under significant time constraints to complete the lease transaction. Although we agreed on the price rather quickly, I believe it also took more time than necessary to find out the details about the construction of the lease pricing such as residual buy back price and interest rate (which I assumed incorrectly was zero) For the most part I was pleased, however, I was not expecting the long follow on sales pitch for added items. In addition, partially my fault for not having the time to fully scrutinize the lease agreement, there is a $300 disposition fee. I would have violently objected to that added fee had it been identified to me. Normally when I purchase a new vehicle I do not agree to a price with sales personnel until I have seen "all" of the associated added costs which dealers now want to hide and add as "after the fact"extra costs. That may be a Subaru policy, but none the less it is extremely annoying to a buyer. . As I have been purchasing new vehicles, for cash, for 50 years, and this being the first time I ever leased a vehicle for my wife, since we probably won't need two vehicles for more than another two or three years, especially since we bought a 2015 Toyota Highlander. Thus I was totally unfamiliar with and unprepared for the nuances associated with the Subaru lease arrangement. My failure to give five stars may have more to do with Subaru lease policy than the dealership itself.

dale545

Oct 28, 2015

I did internet purchase. Very professional. No pressure. Salesperson assigned was great. Finance was easy with great terms. This is my 4th St Jay Forester deal.

Subienewbie

Oct 5, 2015

Our sales person, James, listened to what we were looking for and sold us exactly what we asked for. We got a fair price for the vehicle we wanted--a better deal than at another dealership, and they got us the exact car we wanted immediately from another dealership without trying to sell us on what they had on the lot. They went out of their way to make sure we got what we were looking for.

Ripat21

Oct 4, 2015

We live a distance from St. Johnsbury, but after visiting a few local dealerships, St. J Subaru was able to meet our expectations for the purchase of our new car. Was worth the trip!

Annk603

Oct 2, 2015

I searched the Internet for a good deal on a Crosstek for my son, St.J Subaru could not be beat. Due to his work schedule, my son could only pick the car up late on a Friday night, the people at St.J were VERY accommodating. They got the car ready sooner than previously scheduled, stayed late and my son was able to drive away that nigh. We were all very satisfied!

bgrant123

Sep 30, 2015

I love the 2016 Forester that I just purchased. I love the new body style.I have had very good luck with all of my Subaru's. I would highly recommend to see the Sales person Rose Wood to get a fair deal. She is honest and will try to get the best deal possible.If you don't see what you are looking for on the lot she will search to findit and have it sent over to the St. J location.She is awesome and very easy to work with.Thanks Rose for another great experience!

By, Victoria

Sep 29, 2015

My experience of leasing a car was exceptional. My sales person was Armel Mead-Cole. He was very informative,keen eye ~ Armel knew just what I was looking for.I was excited to see all of the new features in my 2016 Outback.I Love the color ~ "Lapis" Blue. Thank You Armel ~ I will highly recommend St. J Subaru.

forester4

Sep 26, 2015

This is my fourth Subaru Forester and I like each one better than the last. Saint J. Subaru offered me the best deal by far, and the best trade-in on my old Forester.

Lanternjo

Sep 21, 2015

I just moved to Vermont and wanted a good winter-driving car. My salesman was Armel Mends-Cole. He was an excellent salesman and informative adviser on the different Subarus that I took for a drive. They all seemed to be good cars, I just needed to find the one for me. I decided upon the Subaru CrossTrek, mainly because it just felt more comfortable and secure, ie, had good visibility, lots of pep and the steering seemed to be quite "true" to road conditions.

Pam

Sep 18, 2015

I went down to Saint J Subaru knowing what I wanted, and when I arrived a few people were outside, one of them being Armel. He was waiting for my arrival and brought me inside and started the paperwork needed to get my new 2015 XV Crosstrek. He was very friendly and asked if I had any questions and wanted me to have a good car buying experience. Armel went over the car and explained the many features that the car offered, which was good, especially for someone like me who has never had the more modern updates before. My experience at Saint J Subaru was good, and I am enjoying my new car, which rides very well.

Bill

Sep 9, 2015

In May of this year, I bought my Son a Outback to go to work. He loves the car and the great gas mileage. While the car was in for service he received a loaner car, the same car but a different color.I had the pleasure to drive it for a few days and low and behold, I fell in love with it. So I bought myself a 2nd one. This one has the 3.6 R and all the bells and whistles. Now he says that after driving mine he wants to buy another with the 3.6R when the lease is up.Great dealership to work with. Bill

BPD

Sep 8, 2015

After running my Forrester for 9 years I gave in and bought a Crosstrek.I don't like the whole car buying thing, but all went smoothly and I drove home in a new car. We have bought several vehicles from St J Auto and St. J Subaru and have always left with a smile on our face..Everyone goes out of their way to get us the best deal possible. Thank you Rose and St. J. Subaru.

Phil Piscopo

Aug 31, 2015

After spending inordinate amount of time on the internet, I came upon Saint J Subaru. I was in desperate need for an auto which could navigate the White Mountains of New Hampshire. I found the vehicle which met my needs at an excellent price at Saint J Subaru.

Sandy

Aug 19, 2015

I went to St. Jay Subaru to look at cars for future purchase. James came out and started asking me questions such as "what are you interested in" and "what are you looking for". I told him I was looking at the Forester so he asked me questions like "why the Forester". After I told him I needed more leg room for our grandchildren without all of the bells and whistles, he knew just what I was looking for. THAT is a great salesman. He showed me what the basic Forester had and I was sold. The great thing about James wais he didn't try to shove anything down my throat. He knew that I was pretty set on what I wanted and he had me in a new car in no time. I highly recommend St. Jay Subaru and James to everyone I talk to.

davidgoodeats

Aug 17, 2015

Saint J Subaru is a nice small home town car dealership. Friendly staff and a knowledgeable team. I enjoyed the car buying experience of low pressure and good prices. I will buy again from this dealer.

CGessner

Aug 17, 2015

Dealers had high levels of professionalism and a great deal of knowledge about the Subaru brand as a whole. This was my first car buying experience with them and I was extremely impressed! I would recommend Saint J Subaru to anyone!

Jorge

Aug 7, 2015

Good at making the details of the sale move forward to finish the sale in a timely manner. When the car came in the office was quick to let us know.

Kate in Strafford

Aug 7, 2015

I can join the majority of reviewers by saying St. J. Is a super place to buy a car. Rose Wood is a top notch salesperson, fun to deal with and knows her stuff. We traded an older Outback and an Impreza almost even for a new Outback and then went a spent all our money with Paul on extended warranties on practically everything inside and outside the car. We left feeling happy and secure. And, because it's a bit of a trek to St. J, Paul offered to meet me at a park-n-ride, switch cars, and drive my car up for a service issue. That's what's called "going the extra mile" for a customer. Recommended without hesitation.

ponyexp

Aug 1, 2015

I walked in to look at a car I was interested in, Dan Verge a sales man talked to us about the car. I had lots of questions that were all answered. I am a mail carrier with special needs for my car and the team at Saint J Subaru went out of their way to meet my needs. Thank you all at Saint J Subaru Heidi marquis

Iris

Jul 29, 2015

My wife and I felt that the service we received was excellent. James Edwards should be recognized as a true Subaru asset. He was extremely knowledgable and asked questions to insure we got the right vehicle. He stayed after closing time telling us we were important and it was alright to take all the time we needed. We financed our Forester and received incredible, caring service from the business manager (Richard, I think.)??

mwheel

Jul 27, 2015

I liked Wilum and enjoyed working with him...he did not pressure me and was patient. The financial person was only interested in selling me extended warranties etc and I find this unappealing...maybe Subaru expects it but not a great selling point or time...I could easily have walked away for this alone. The follow up communication regarding delivery etc was poor...no a word from Friday until Thursday am which was the day I was expecting it to be delivered...would have appreciated a call before Thursday saying the plan was different. And DO NOT use Google directions...anyone living in Vermont know that they give ridiculous directions and round about...I feel really sorry for Carlos who had a merry chase around the state to get to my home and all because of stupid Google directions...look at a map for heaven;s sake !!!!Vermont isn't that big and not that complicated...we visiting nurses learned Google maps in Vermont we foolish years ago..I am surprised you still use them...he deserves a bonus for the long unnecessary drive he had and for washing my new car because of the dirt roads the construction and maps took him on..he had pride in his job even if whoever sent him on the wild goose chase...think for yourselves instead of taking the easy Google maps that don't work...a quick glance at the directions and a real map would have saved a lot of time and angst...if this is how the dealership works then I might wonder about how the mechanics do their work etc..is it always the fast easy way that computers tell them or do they think and listen etc to what the customer says...I would have been happy to give directions if someone had asked...something for your dealership to think about

Kallie96

Jul 27, 2015

This was my first car bought from a dealership and I had the new guy. It was his first day and he was really friendly and very helpful. The dealership worked with me in price and I am very happy with my purchase. I bought a 2012 Subaru Impreza Hatchback. I'm absolutely in love with my car!

Mike05843

Jul 27, 2015

STJ Subaru and STJ auto dealerships are a no hassle dealership. I recently purchased my second car from them, in particular STJ Subaru, I wasn't greeted by pushy salesmen or talked into something I really didn't want. I told the salesman what I was looking for and what I could afford and after a few hours the rest was history. For anybody looking to purchase a vehicle at an affordable price with friendly sales staff I highly recommend STJ auto dealers and STJ Subaru you won't be sorry you did.STJ auto dealers have my business from now on!

none

Jul 25, 2015

From start to finish, our dealings with Saint J. Subaru were excellent.There was no pressure to upgrade or purchase expensive options, only explanations of what they were. The whole process was quick and efficient.My wife an I would recommend anyone interested in a Subaru to talk with the staff at Saint J. Subaru.

JS

Jul 25, 2015

We have purchased four Subaru Foresters over the past years from St. J Subaru and couldn't be happier. Wilum is an attentive and caring salesperson, so we continue to seek him out when looking for a new car. We are especially happy with the service department as they are responsive to our questions, efficient, and they do excellent work. I actually enjoy waiting for my car as I do my own work and sip coffee in their waiting room. Christina and Patrick should be commended for their personal service. Thank you, St. J Subaru!

Dickinson,Carolyn 2015

Jul 24, 2015

last year my husband & went and looked at all styles Subaru had to offer and picked out the one we really wanted but wasn't ready to buy. That day Mr. Wilum Smith worked with us , and I told him I would be back. So this year I was ready so went back and asked for him. He was so perfect to work with me. He remembered me and listened to what I wanted and he made it so easy for me to say you have a deal. I walked away with my car that night. I can't give him enough praise to make it so easy for me with my husband being deployed. I will recommend him & your dealership any time. Keep up the great job you all are doing.

rcm

Jul 24, 2015

We made contact online first, received offers, followed up with a visit and were pleased with the way we were treated - clear and simple. We tried out three vehicles, given a competitive price and bought it. The crew stayed after hours to make sure everything went well for us.

turkeyboy

Jul 24, 2015

I bought my 2015 Subaru outback from Rose Wood she is great to work with she knows her stuff about Subaru she listens to you and finds the car you want.

jimdad

Jul 21, 2015

This was our 3rd car purchased at this dealer and we are always pleased. We will plan to return in the future. Thank you Rose!

susie 05871

Jul 14, 2015

Dan Verge was my sales Representative who stopped at nothing until I was happy. Not only did Dan work hard to help me find what I wanted he let me take it several times to show family or a local shop for opinions. Then he held the car until I could get to my bank and back in. They have great customer service and do what it takes to make things work.

MelAD

Jul 14, 2015

Great dealership to work with. Employees are very friendly and want you happy with every aspect of your purchase. I was very happy with the experience of purchasing my Subaru Impreza from St. Jay Subaru. I would highly recommend this dealership to do business with.

JK

Jul 11, 2015

I bought a 2015 Legacy lately and can give a great review to Rose Wood and the car. She was so personable and made the buying experience very easy. She was extremely knowledgeable about the car. I would recommend that Subaru not push so heavily on the warranty deal. You begin to question whether the car is a sound buy when all the things-that-could-go-wrong are listed. The Legacy has many bells and whistles which make driving it fun and leave me with a sense of security. I had to return the next day due to a recall on the car. The service department did not live up to Rose's outstanding characteristics.

Vicky

Jul 7, 2015

Made an appointment and drove away the same day with a great car. Finance gentlemen was excellent and I feel like I got a great deal.

Felix Uggla

Jun 29, 2015

This was my first time buying a car using the Costco program. The Costco homepage directed me to Saint J Subaru and while Saint Johnsbury is a bit of a hike from where I live it was worth the ride. A few emails and a couple of phone calls pretty much closed the deal. The people I was in contact with were very friendly and accommodating and service minded. Overall as good as it gets.

Watchtheotherguy

Jun 28, 2015

We dealt with six people during our purchase and everyone was very straightforward, patient, and accommodating to what my wife, son, and I wanted to accomplish in looking for a car. They go out of their way to help without being aggressive or misleading. Thanks!

DanetteP

Jun 26, 2015

This was our first time buying from StJ Subaru, in fact it was our first time buying brand new ever, and we really enjoyed the painless experience and we felt important. We felt like Dan was up front, honest , he was very likable and provided us with top notch service. He left no concerns or question behind. I trust Dan and his service. Dan, I have to say you were right that little feature that goes with the cruise control... I do love it! I love my car more and more everything i get in it! The ONLY complaint I have is your lot did not have the Subaru xv Crosstrek in the color I wanted, (I understand that's not your fault). Thanks to all of you who made this car buying experience a good experience!

highmiledriver

Jun 25, 2015

I worked with Rose for my last two Subaru purchases and I found her to be very likable, down to earth, and honest. I trust her and enjoyed buying the two Subarus I have bought from St. J through her.

Big O

Jun 24, 2015

We have bought before from St Jay Subaru, this time was great, like talking with family. They followed up with a call to ask if we had any problems. We don't. We love the Outback more every time we drive it. Thank you to Chris, and all the staff there.

wheelie

Jun 24, 2015

Well, when your leasing for three years and you get a call saying we want your car.. I guess you listen to what they have to say! Anyway, long story short..we drove away in a new Outback and are very happy with the deal, the service and the vehicle!! Our sales rep was very good with us and facilitated the purchase and delivery of said vehicle. Gotta throw in kudos for the finance person too. Everything went smoothly. couldn't be happier with our experience! Thanks to Everyone!

Sarah05

Jun 22, 2015

I had a wonderful sales experience at St. J Suburu. I didn't feel pressured to purchase and the sales team was very accommodating to my needs. The only thing I am upset about is I am a DHMC employee and I mentioned that and put that information on my credit application. I did not receive my DHMC discount because I did not ask for it. I did not know at the time of my sale they it was offered. I found out from a co-worker a few days later. I called to inquire about it and it was too late since the sale already took place. I was told they don't make the discount public. So here I am helping my fellow co-workers. Ask for the discount! I would have saved more money if I knew about it. Anyway, I am happy with the dealership and would buy from again! I do love my new Cross Trek!!

NEK buyer

Jun 3, 2015

no pressure, just a well-known friendly and knowledgeable agent who sold me my last Subaru and so I came back again to let her manage my most recent purchase

tuckerbc

Jun 3, 2015

I bought a brand new 2014 crosstrek and below 3000 miles my engine oil was empty. I was told it was a "break in period". 3 more times under 15,000 miles my engine was on empty. I did their oil consumption test and they said I was within "their" normal range. So 4 empty oil instances and they send me on my way and say nothing is wrong. DO NOT BUY FROM THEM. They don't stand by their product or customers.

Yankee Man

May 28, 2015

Very friendly, no pressure to buy, willing to stay after hours and complete sale to our satisfaction. We would recommend Saint J's our friends.

Sbean

May 27, 2015

I have purchased three vehicles through St J Subaru. All of the sales staff have always been very professional and made me feel that I was being given an honest deal.The purchasing agents that I have had have go above and beyond making me feel that I was being treated fairly and honestly. I have had some bad experiences at other dealerships so I highly value what I have experienced here. I have had all of my vehicles serviced here as well and would highly recommend them to any of my friends and colleagues. Always courteous,accommodating. They explain everything so the average lay person can understand. I have never had a waiting time that I felt was overboard. I have become familiar with so many of the employees throughout the years I have been purchasing and servicing my vehicles and have never had a negative experience. I appreciate having St. J Subaru so close at hand. I would recommend them to anyone!

Tracy

May 26, 2015

Awesome Salesman ( Allen ) Love the car. Great people and place to buy a vehicle ! Thank you, Tracy Harris.

Happy car owner

May 26, 2015

I usually don't like buying cars but St. J. Subaru actually made it a pleasure. I will go back next time I need a new car.

tynksryd56

May 26, 2015

Buying a new car for me has always been stressful however this time there was no stress at all. No pressure at all. Paul was ever so helpful and pleasant and had all the paperwork set-up before I even got there, James explained every little detail about the car to me and answered all my questions without hesitation he is very knowledgeable. Before leaving there was a problem found in recon with the front bumper but I was assured that they would replace it and they did, great job service department! Dan has followed up with me several times and is also friendly, knowledgeable and helpful I would recommend anyone to go to St. Jay Subaru you won't be disappointed!

RyForester

May 14, 2015

I came here initially to see what I could get for trading in my pickup, and to browse and maybe test drive a Forester. The team here quickly offered me a very fair price for my truck, and seemed to know just what I was looking for...I returned home with the 2015 Forester with the premium package just a few hours later!

drtim

May 13, 2015

Getting a new car is always fun - buying one, not necessarily so. However, after contacting four other Subaru dealers and visiting two others, I must say I was pleasantly surprised when I walked into Saint J Subaru and started dealing with James Edwards in sales. For one thing - he listened to me. James even suggested a test drive in a 3.6 Legacy since neither Saint J nor any other dealer had a 3.6 Outback at the time. Once I convinced him I was a serious buyer the negotiations progressed quickly and with no undue sales pressure. The sales manager was also helpful in getting a good value for my trade. The "final" offer was $100 less than the best offer from other dealers and I put down a deposit the very next day. The only downside was having to wait two months for the car, but that was 3-4 weeks earlier than predicted. On the day I finalized the purchase, James even took the time to wax and polish the car himself since the person who usually does that was off for the day! Everyone at the dealership was friendly and helpful. James spent a half hour sitting in the new car explaining things to me, and even made a follow-up call a few days later. I would certainly consider buying another car from Saint J Subaru in the future. Thanks, James! Now we'll see how their service is -- hopefully it will be up to the same high standards. (I can't rate "Quality of Work" yet because I haven't had any service work done at this point). By the way -- my wife and I LOVE this car! Just a personal preference, but we are glad we went with the 6 cylinder 3.6R. Gas mileage is not as good as the 4 cylinder of course, but the engine sounds much smoother and quieter and is very responsive. Still trying to figure out all the electronics (LOL). The manuals come to over 900 pages!! But is it fun to drive!!

Marianne

May 12, 2015

They were great to work with! Dan helped us get the best price for the car we wanted.i would send everyone we know looking for a Subaru to St.J's

HappyinaSubaru

May 12, 2015

This was our first experience dealing with St. J Subaru and we were very impressed to say the least. Our sales person was very knowledgeable and a pleasure to deal with. We will recommend the dealership to others!

Ralph

May 8, 2015

I drove up from Old Saybrook, CT to pick-up my low mileage Mustang Covertible GT and the Team at Saint J Subaru was a pleasure to deal with and I love the car. I would drive there in the future to buy another automobile from this dealership, it was a long drive but worth it.

Nancy and Dwight DeCoster

May 4, 2015

St J Subaru made this recent car buying experience one of the most pleasant and easy car purchases we have ever made. From Paul dealing with us over the phone to Scott, our salesman who drove three different models with us (very patiently I will add) and gave us multiple pricings on multiple vehicles to us changing our minds on financing at THE last minute and the way they rolled with it, everything went as well as we could ask. Well except for the fact that the Vietnamese place we wanted to go to eat was closed on the day we test drove cars....... Scott's overview of the car on delivery was great. It was our first car with bluetooth, back up camera and fancy radio so he got us all hooked up in no time and Nancy still made it to work on time. If you are military they have a great program and they understand it!!

subaru10

May 2, 2015

I am very happy with my most recent car purchase experience. Information and explanations provided were helpful and positive. James and Pete helped me to get in and out quickly with a car that fits my needs.

car2015

Apr 23, 2015

Saint J Subaru is a great dealership. They worked with me to get to a lease price we all felt happy with and have provided good service. I have only had one issue with a car I leased with them, and they addressed my concern as soon as I brought it to their attention. If you are looking for a Subaru, you should definitely go here.

Amanda & Steve Pratt

Apr 22, 2015

Everyone was very accommodating and extremely helpful. All employees of the dealership that we came into contact with were nothing but friendly. Overall, we felt really good about our purchasing experience and we'll definitely be back to the dealership in the future..

Jasmine Green

Apr 21, 2015

Very pleasant experience. We were very impressed with the dealership and it people. Rose Wood our sales consultant was excellent. I would urge anyone interested in purchasing a Subaru to visit Saint J Subaru.

rmmjr210

Apr 20, 2015

Extremely easy and no hassle! I found a truck on the website and called for more information. Once I had the additional information I requested I went to the dealership and took the truck for a test drive. After the test drive I made a reasonable offer and ultimately a deal was reached. I would buy another vehicle at this dealership in the future and I think anyone looking for a vehicle in the north country should give St. J Subaru a chance to meet their needs.

Lindsay Knowlton

Apr 16, 2015

You guys always do a top notch job and we appreciated the loaner and the car wash too which made our new car sparkle again. Also Willem was great about giving us more info about the radio and the heat and a.c.

onyxgirl

Apr 14, 2015

My sales lady was Rose Wood who is excellent. I had traded vehicles with her previously and was very please with the great service I received just recently. I look forward to many more deals with her in the future. Love my Subaru.

wycarmom

Apr 12, 2015

This was my husbands first brand new car purchase and we could not have asked for a better experience. James made the whole process as smooth as possible, we were not pressured to sign anything we did not feel comfortable with and he took the time to go over all the car features before we drove it off the lot. We will certainly be recommending James to our friends and family that are interested in a new car!!!!!

gburti

Apr 7, 2015

Our salesman gave us excellent service. He was very knowledgeable and did a professional job showing us our new car, and answering all our questions.

kem

Apr 6, 2015

The staff was great the dealer we worked with found what we wanted and made the deal happen.I am satisfied with the car it is a great vehicle to own we love it thanks for the great experience.

lacieladylynx

Apr 5, 2015

The staff was very helpful and made my purchase experience very transparen. No surprise, only a stress free experience!

Coventrygal

Apr 4, 2015

I love my new car. The deal was mostly worked out online, at my convenience. When I got to the dealership, I had the car all picked out. It did take quite a long time to have service do all that I had requested, but most of it was done to my satisfaction. (My only issue was that the tire pressure wasn't accurate, and we had to adjust that when we got home. They had left 50 lbs. in each tire!) Overall, I am very pleased with St. J Subaru!

Mikej

Apr 4, 2015

Called St. J Subaru about a new car I saw on-line and was very pleased to get a very good price and a reasonable quote on a trade, site unseen. Paul was great to talk to with no pressure. Decided to take the car after discussing it for a day with my wife. The staff, when we arrived, was very friendly and pleasant. Took us through the whole process without a hitch and we left with our new Outback. Thanks St. J Subaru.

danjan

Apr 3, 2015

Allen was very professional and a great salesperson. We are very pleased with our new Crosstrek. Definitely will come back as repeat customer. Well done.

Happy Purchaser

Apr 2, 2015

I had a very positive experience while purchasing my new car. While looking at the cars in the lot Bob came out to introduce himself and help us. As this is my second Impreza I knew that I wanted the same car but my husband wanted to compare the 5 door with other cars. He asked many questions and Bob answered them with confidence. The question asked that he did not know the answer to he found the answer by reading a manual , we were impressed by both his honesty and diligence. I love my new car and would certainly recommend both the dealership and salespersons!

rphrogers

Apr 2, 2015

Had an excellent price through the Costco Program. The staff were friendly and helpful and gave us a thorough demonstration of the functions of the automobile. The business transaction was friendly,professional and modern with a computerized document board (very cool). When we drove away, a few miles down the road the tire light went on. The tires looked ok , but I didn't have a guage. When I got home and checked ,the tires were inflated to 50 psi each. I called Chris who said that was not normal and instructed me to lower it to 35 in these cold temps. I then realized the antenna was not screwed into the mount. I called Chris and he instructed me to look by the spare tire and it was there. 2 weeks later we realized the manual in the Glove Box is for the wrx/wrx sti instead of the Forester I called and told the receptionist and she said Chis would get back to me. I haven't heard anything and I haven't called back yet. I would however like to get a manual for the Forester. Overall teh experience was great and these few small issues has not been a big deal, although the tire thing is a little scary.

Chas r

Apr 1, 2015

We would like to give a big thank you to the staff at Saint J Subaru, for making the purchase of our new 2015 Impreza the most satisfying car buying experience we have ever had. From the moment we walked through the door and meant Jeff Hale, the sales manager, we were treated like people, not just like another sale. We told Jeff what we wanted and what had to happen to get us in a new car, he gave us what we wanted and then some, while keeping the cost of the car right where it had to be. We also worked with James Edwards, and Pete Blaisdell, everyone was just a class act. I would highly recommend going to Saint J Subaru for your next car, we live about 1 and a half hours away, but the deal we got was well worth it. Before you buy a car from anyone else, make sure you try them, like their ad saids, Nobody beats a Saint J Subaru deal!!!!!!

LEMR

Mar 30, 2015

Buying a new vehicle can be stressful, but St. J Subaru makes it less so. For the 2nd time I had a great salesman, I never felt rushed, the whole establishment made me feel comfortable and welcome. I drove away happy and feeling like I got a good deal and they cared I left happy. Even though I have a Subaru dealership closer to home, I choose to travel to St. J Subaru where I feel they appreciate my business.

bdaniels418

Mar 30, 2015

We knew exactly what we were looking for, and Saint J Subaru was able to accommodate our needs perfectly. They even did a dealer trade on a Saturday so that we were able to have the color car we wanted. We are so pleased with our overall experience! Thank you Saint J Subaru!

SubaruSTI

Mar 28, 2015

They got me out of my old car and into the one I wanted. They work with you to make it enjoyable and easy. I highly recommend you stop in if you are in the market for a new or used car!!

Steve

Mar 24, 2015

St J Subaru was great to work with. I was reviewing several choices in the crossover SUV line, and finally settled on the Outback. It was really convenient to coorespond with John Martin on general questions and finalize pricing over email. Then when I met up with Chris Matte the rubber hit the road and the experience was great !! He took me through back roads as well as highways which was really important for me as a North Country driver. Thanks to everyone !!

Mike

Mar 23, 2015

Our purchase started by an inquiry online. I received courteous service and all my questions were answered timely . We were invited to the Dealership to try out a vehicle. I let John Martin know when we would make a trip to St. J Subaru. We arrived just after noon and a few hours later we were on our way home with our new Impreza Hatchback. Our Salesman "James Edwards" was courteous and knowledgeable and it helped make our buying experience a pleasant one. Kudos to Pete, you Sir should be a salesman! lol

NYgoatherder

Mar 15, 2015

I got a good deal and would recommend this place. Give them a call if you are shopping around for a good deal on a Subaru.

hoc

Mar 4, 2015

Saint J was great with their customer service when I went in to get a new car after having an accident. They were very helpful and understanding and I love my new 2015 subaru impreza! Will definitely take them up on their free yearly inspection.

argusarms

Feb 28, 2015

Saint J was very easy to work with. We called Saturday morning with a car and price in mind. John Martin agreed to our price and had the car we wanted on the lot. When we arrived the car was waiting for us, and Wilum Smith walked us around it and let us take a test drive. The deal was exactly what was promised, and we were on our way very quickly with our new car. Thank you Saint J Subaru!

Joe

Feb 27, 2015

I worked with St. J Subaru to correct an unfortunate situation in which I purchased a faulty truck. I worked out purchasing a used Toyota Tacoma trade-in and am very satisfied with the 2010 Tacoma. I found that staff at St. J Subaru to be attentive, caring, and cooperative. I will almost certainly purchase another vehicle from the dealership.

Starksboro Forester

Feb 24, 2015

The easiest and most stress free auto buying experience we have ever had. Well worth the drive to NE Vermont for the courtesy and consideration we received.

cmk12200

Feb 23, 2015

Have had my car maybe a week and already having tons of trouble with it. Not impressed with the quality of the car for the price I paid.

Vermont RN

Feb 8, 2015

Got a good deal. Negotiated deal over internet, came in, drove the car, did paperwork and drove away. I never felt pressured and everyone I dealt with was professional and helpful.

Nancy E

Jan 23, 2015

We bought a new Forester from this dealer at the end of June, 2014. At the time, we were pleased with the experience, and left a 5 star review right here. What we didn't know then -- but, sadly do now -- is that they had botched the paperwork. We had supplied them with the name and address of our lender when we were putting the deal together, and they used that information to transmit a copy of the sales agreement so we could complete our loan. When it came time to complete the paperwork for the Title and Registration of our new car, though, they apparently couldn't be bothered to actually look up this information from their own files. Instead, they guessed, and guessed wrong, about who our lender was. They ended up sending the title to a Credit Union that we have never had anything to do with. On top of that, they registered our vehicle with the DMV showing this institution as a lien holder. We weren't aware of this until, 6 months after the purchase, we got a letter from our own credit Union, saying they never received the title, and threatening to default our loan. Nice. When notified of this problem, Saint J Subaru did manage to retrieve the Title that had gone astray. But we are still left with the nuisance of filing with the DMV for both a change of Title AND a change of registration, so that they will reflect the correct lienholder. This is rather more trouble than we expected to have to deal with when purchasing a brand new vehicle. And all because someone in their processing dept got lazy. So 2 stars today, to balance out the 5 star review we left last July. (and, lest you think I am being harsh, I haven't mentioned the mild body damage we discovered hidden behind the temporary plate in the rear.)

Justin

Jan 21, 2015

I had a great experience when I bought my truck at Saint J Subaru! Very friendly and helpful staff and I got the best deal around! Only took an afternoon too! I would highly recommend.

ASHLEY

Jan 19, 2015

THIS WAS MY FIRST VEHICLE PURCHASE AND I WAS WELL DONE BY ALL THE STAFF AT SJ.J SUBARU ROSE IS THE BEST

jim

Jan 19, 2015

excellent service excellent salesman I would absolutely buy a vehicle there again this is my second legacy from them will definitely buy there again..thanks again

VTsubaruowner

Jan 17, 2015

Very friendly staff and helpful. I dealt with Rose and would recommend her to anyone looking for a good deal on a new Subaru. I love my car too.

Kathy Goslant

Dec 31, 2014

Pleasant, friendly service. Worked hard to make a good deal.

maganb51802

Dec 31, 2014

This was one of the best experiences I have EVER had in purchasing a new vehicle. The entire team at St. J Subaru went above and beyond. They answered all my questions and didn't treat me like I didn't know what I was talking about because I am a female. I feel I got a great car for a great price. I would recommend them to anyone looking for a new Subaru!!!! Thanks guys for everything you have done for me.

bmark

Dec 27, 2014

It was a great pleasure dealing with John Martin, Paul Devenger, Chris Matte and the rest of the St. J Team. I would highly recommend if you are in the market for a Subaru give them a call you will not be disappointed. This was by far the best car buying experience my wife and I have had. Thank you John and St J Team! The Outback is excellent!

HikerGuy

Dec 18, 2014

Thank You Rose for helping me under difficult conditions. After a terrible wreck that could have taken my life. I was glad you were there to help me with another safe vehicle. Also thanks for your kindness in making sure I had winter tires before I left. Keep up the good work!

Joanne and Dana

Dec 17, 2014

This was the best experience we have had buying a vehicle. Expedient, prepared and everything was explained very well and clearly.

6Time Subaru Buyer

Dec 6, 2014

Since 1987, I have purchased 6 Subarus from four different dealerships in Massachusetts, New Hampshire and Vermont. This was by far the best buying experience that I've had. Yes, I would recommend St. J Subaru to friends who ask me.

Happy

Dec 6, 2014

I could not be happier right now. I love my new Subaru and it is great in the snow. I need to mention here that not only do I love my car, but I loved the whole car buying experience. I contacted the dealership through the internet. They were knowledgeable, quick to respond with answers to all of my questions, and they went out of the way to help me get the exact car I wanted. A couple of weeks of back and forth emails helping me figure things out and than I went for it. The price was also extremely competitive compared to other dealers. This dealership was over a 2 hour drive from my home, but they made it well worth the trip. I would recommend this dealership to anyone looking for a good deal on a Subaru.

dfray

Dec 5, 2014

Chris Matte did a great job, explaining all we needed to know about our new Outback. And Pete Blaisdell, the business manager was awesome. We got through the paperwork quickly, and he obtained an incredibly low interest rate on our finance. Would I buy again or recommend this dealer? Absolutely!! They really know what they're doing and provide great customer service in a friendly atmosphere.

Russ

Dec 1, 2014

This was by far my best dealer experience ever. From the moment we walked through the front door until I left with our new car, we were treated professionally and courteously. Our deal was very fair and the car was delivered on time with all items we had asked for taken care of. I highly recommend Saint J Subaru! Allen Stetson was an absolute joy to work with. Their internet sales staff was very helpful and very prompt in answering all questions. We drove 5 1/2 hours from northern NY to do business there and I will do it again when I need another car!

randip

Nov 25, 2014

I always have a good experience with this dealership. I have bought 3 cars from them over the last few years. Two used and more recently a brand new Subaru.

dixie.sheloski

Nov 19, 2014

I had a good experience from start to finish and I would recomend anyone to go to Saint J Subaru. My sister went to the dealrrship on my recomendation and she had a good experience also. The team at Saint J will work for you to make your purchase happen.

BarbaraH33

Nov 17, 2014

That's what a colleague told me when it came time to replace my beloved 15-yr-old Impreza. The team at Saint J Subaru helped make it so. I've only ever driven Subarus, so I was pre-sold on what I wanted. John, Rose, and Paul made the process go very smoothly and Subaru's incentive for financing made it possible. Thank you for your friendliness, patience, and integrity. This makes me a Satisfied Subaru Owner since 1982!

LHendo

Nov 10, 2014

My experience at st jay was great! Rose was incredibly helpful and very friendly. I came there to get a legacy and left with a wrx! Only very minor things that would had made my experience excellent such as weather floor mats and not summer tires since I do live in Vermont after all but other than that things were great.

MarcK

Nov 8, 2014

Very pleased with these folks. Made buying a car a pretty easy thing to do. Had a couple of small issues after I took my car home and they took care of it right away.

KJH

Oct 28, 2014

I bought a new to me used car, traded in a car, and was able to get what I wanted - the sales rep was new and he did a great job.

Claudetteone

Oct 27, 2014

I had not intended to purchase a new vehicle as I had just started to look. I had researched Subaru and liked what they had to offer. After the test drive of a 2015 Legacy sedan. I knew right away that it was the car that I wanted. The sales person was very accomodating and I liked that he gave me and my husband time alone to discuss things as needed. Thank you.

kiddo100

Oct 24, 2014

The people at St. J. subaru helped me a lot. They explained everything in detail to me.I was impressed with the competence and courtesy of everyone at St.J. subaru. Its with pleasure that I recommend St.J. subaru to everyone who like a subaru or try one out.The service was perfect, Thank-you Dan Verge.J. Manley

LilRebPic

Oct 23, 2014

Great quick intelligent communications, best pricing in the state, and excellent follow-up! Highly recommended!

teressahersom

Oct 23, 2014

The entire experience of purchasing my new subaru was great. I enjoyed the friendly staff and felt like my opinion mattered. I would recommend this dealership to anyone.

kylala22

Oct 23, 2014

First impressions are lasting impressions and Saint J Subaru nailed it right on the head!! They were very reasonable, personable, and was just an overall GREAT experience!! I would highly recommend them to everyone and anyone!! I look forward to doing business with them again in the future!!

B and C

Oct 22, 2014

We have been very pleased with the excellent service, specifically the quick and helpful responses to our questions in person, over the phone and by e-mail. Buying our new Subaru Outback was enjoyable because they didn't waste our time, gave a better trade-in and had everything ready when we picked up the car. And the responsiveness has continued after we bought the car. We'll be back for our next Subaru!

crissie.beck

Oct 21, 2014

Overall pleasant experience, very satisfied. The sales person was very knowledge and took the time to show me the car. The buying experience was great.

Shari-Lee Ryan

Oct 21, 2014

I enjoyed working with Paul Roy. He was friendly and willing to work with me. He was persistent and worked hard to get me the best deal. Pete was equally as friendly and took his time to explain things to me. Overall, this was a good experience for me and I would recommend this St. Subaru to other people.

James M

Oct 20, 2014

Me and my family have bought two cars from Saint Jay Subaru and it has been a good experience both times . I would recommend seeing Allen Stetson, he is a great help and not like a "typical" car salesman at all. We also use the service department regularly and they have always been good to deal with as well.

Happy Customer

Oct 18, 2014

Love working with Rose! My 4th Subaru from St. J and great experiences every time!

Darlene

Oct 14, 2014

Thank you Saint J Subaru for helping me buy a very nice used Subaru. You guys were great to deal with.

sjkelleyvt

Oct 10, 2014

St. J Subaru people are reasonable and easy to deal with. Less runaround than the Norwich dealership. Not a lot of nonsense. Recommended.Steve Kelley

bridget.l.thomas.52

Sep 29, 2014

I live in Burlington and was able to find the best deal for leasing at St. J Subaru. I put John Martin to the test to find me a leasing deal that I could afford and he pulled through. I would highly recommend calling St. J Subaru the next time you want to lease a car. The experience was effortless!

Rick

Sep 28, 2014

I was treated to a very good deal on a new car and offered a very fair price on my trade. The sales and management were extremely helpful and friendly. It was a real good experience. Nice folks.......

Christopher Dunn

Sep 22, 2014

I got in contact with Saint J Subaru to ask about buying a car in the future. There was a certain car I was interested in, which was the Suzuki Kizashi. The conversation went from me just asking some questions about what may be on the lot closer to winter time. Did some talking with John Martin and about 2 weeks later I was headed up to Saint J to pick the car up. Didn't think I would be able to get such a great Deal going through a dealership but I was completely wrong. Although I have zero interest in buying a Subaru I will definitely look back to them for a vehicle in the Future just based on the fact that everything was super organized and went smoothly. The dealership stayed open an hour later just so I could get up there after work. Couldn't have asked for a better Experience.

Nancy D

Sep 21, 2014

Recenty purchased a car from Saint J. Subaru and it was the most pleasant car buying experience we ever had. We did much of the research over the internet before coming in for a test drive. The people we dealt with were very low pressure and helpful.

Dan&Sue

Sep 17, 2014

A special thank you to Paul Devenger for working with us through emails to get us the exact vehicle we needed. Our request was an usual one as we needed a Right Handed Drive vehicle for me to deliver the mail. First he found us a Subaru Forester with a conversion kit. And as we were emailing back and forth a Jeep came into their lot with a factory built RHD system ready to go. He convinced us this was the way to go. We pretty much bought it sight unseen as the trust was there. We drove up that next weekend signed the papers and drove out happy customers. We would recommend them highly. And when the time comes to trade in our other vehicles our first call or email will be to Saint J Subaru. Thanks everyone!!!

subaru girl

Sep 14, 2014

I recently purchased a 2012 Subaru from Saint J. Subaru. I love my "new" car. I contacted them through the internet initially. I worked with John Martin for several weeks via email before visiting the store. I must have asked him a hundred questions. He was very patient and helpful. When the big day came to visit the dealership John introduced me to Rose Wood, she showed me a few cars and finally found the right car for me. She was also very helpful and nice. They were great about helping me find the right financing options that fit my budget. Being a single woman I was a little nervous when I started the process, and I really appreciated how the staff at Saint J. Subaru helped me through the process. I am now a proud Subaru owner and I would highly recommend this dealership to anyone looking to be treated fairly.

alana.l.miller

Sep 14, 2014

I received wonderful service from everyone who works at St. J Subaru. I especially want to commend Allen Stetson, for a job extremely well done. .

MWilder

Sep 11, 2014

I have purchased several Subarus from this dealership over the last few years. They have always been easy to deal with. I live almost two hours away but have found Saint J. Subaru to be better on price and service than my local dealer and well worth the drive.

BY

Aug 25, 2014

I have purchased several cars from this dealership for myself and family members. I would recommend them to anyone and in particular, I would recommend contacting John Martin. He is very helpful and a pleasure to deal with.

GJM63

Aug 24, 2014

I stopped in to test drive a Crosstrek. I liked the ride. I was able to trade in my Impreza and drive the Croosstrek home that day. Overall quick and easy.

Lynne & Mike D.

Aug 22, 2014

We live in Maine and were looking for a particular used Outback model with low mileage but couldn't find the right one anywhere in the state. We went online and found just what we needed at St. J's. Everything we wanted, including color, mileage, model and excellent price were right on the money--not easy to find in a used vehicle. We didn't have to give up or compromise a thing. Sales people and business manager were terrific--knowing we had a long drive back to ME and were on a time constraint, they had everything ready to go. Very happy with our Outback and the folks at St. J's!

stofel

Aug 22, 2014

I bought a low mileage (~14K) Outback from Chris Matte who handled the whole process well. The only disappointment was that this Certified Used Car - when it was up to only 20K mi - had completely worn through the brake pads on the rear left tire. (The car may have done a lot of towing in its early life.) I think that this should have been caught in the Certification process.. HOWEVER, when I called Pat, in the Service Dept., he quickly pointed out that even though my extended warranty wouldn't have covered parts such as brakes, the New Car warranty did. Bottom line is that new brakes are being installed and I continue to recommend St. J to anyone looking for a Subaru.

vtflum97

Aug 22, 2014

It is a pleasure dealing with Rose when checking into trading vehicles. She was friendly, knowledgeable and encouraging in what can be a stressful process.

elavery72

Aug 8, 2014

Saint J Auto by far, is the best experience I have ever had buying a car. From the top down, superb service. I just received my 2015 Outback today. St. J went out of their way to get me what I wanted, and Rose delivered it to my work place. She's amazing. This is the 3rd Subaru I have purchased from them, and would never go elsewhere. They have my family's future service.Erika Lavery

Vermont911

Aug 4, 2014

This is my first time owning a Subaru. The whole process was very smooth and I have been extremely happy with my Subaru and the dealership.

Maggie Larose

Jul 28, 2014

I would highly recommend this dealership. Everyone is extremely friendly, they don't pressure you and make sure you are 100% satisfied with your new purchase. They will go above and beyond to make your car buying experience a great one.

Joe's Girl

Jul 25, 2014

I wrote and email to this dealer with questions about a specific used vehicle. I received an immediate response with the entire history of the vehicle and specific, thorough answers to all of my questions. The buying process was very smooth and uncomplicated. Everyone at the dealership was friendly and I never at any time felt pressured into a sale. If I had to say the one feature that made me chose to drive 1.5 hours to get to this dealer and buy the vehicle, it was the open, timely and accurate communication from the staff.

tutton

Jul 24, 2014

St. J Subaru is tops! I have bought two Subaru's and each time I can confidently say I got the best deal around. The sales team, in particular John Martin but they all seem great, is very professional and react to questions through email or by phone fast and with good realistic answers without all the sales jive. Being a woman, this is important to me because I just happen to have enough knowledge to know if they were stepping over that line just to sell a car. I have never had that happen with this dealership and feel confident when I have anything come up with the car. I actually service it closer to where I live but that is only because it would be a long distance for me to go for an oil change. I have had servicing whenever I am in the area and its always professional and great. I did have one issue with tires and the service manager once but Subaru seems to have solved that problem and is putting decent tires on their cars now. Sales are fabulous....service might need some work with the current manager.

Sherri

Jul 23, 2014

I may always own a Subaru, St J Subaru is the best, So easy to deal with, they beat any price that I may have been looking at.

Jonathan

Jul 22, 2014

We found the vehicle online. We knew what we wanted to buy. The whole process of purchasing the vehicle took a long time to do. Especially when we had a time limit to get back to our hometown to get our son from the babysitter. And plus doing the loan application we had a preferred bank that we wanted to use but the finance person choose their own bank to use. And plus also the warranty that we had gotten on the vehicle does not cover everything even though it is supposed to. We had a small issue with the vehicle like the check engine light came on and we were told that we could take it to our mechanic to get it fixed and your people said to send them the bill and that they would reimburse us but we have not seen anything yet.

Billy Silvertone

Jul 21, 2014

This is the second Subaru I've purchased from St. J Subaru. Wonderful treatment and price each time. hopefully will be purchasing from them again down the road !

Kierra

Jul 19, 2014

I would refer this dealership to anyone interested in buying a new or used car. The staff are amazing and go out of their way to make you feel comfortable and at ease.

Todd

Jul 18, 2014

My experience shopping for a used car to suit my needs was a pleasurable experience. The sales staff were top notch. I will refer all of my friends and family.

Kelsey

Jul 18, 2014

I purchased my very first car from St J Subaru. I received exceptional service throughout the entire experience. The sales staff were professional and courteous. I would recommend this store to all my friends and family.

Kevin

Jul 18, 2014

My best purchase experience. The sales staff were very courteous.

Heather

Jul 18, 2014

My best purchase experience. The sales staff were very courteous.

Felicia C

Jul 18, 2014

Wonderful service from Paul Devenger at St J Subaru. My best shopping experience to date.

Felicia Colbeth

Jul 17, 2014

Super service from Paul Devenger at St J Subaru. He took the time to review all of the purchase options with me.

Kevin Wilkinson

Jul 17, 2014

Exceptional service from the staff at St. J Subaru

Heather Lane

Jul 17, 2014

Exceptional service from the staff at St. J Subaru

Ed

Jul 17, 2014

I made the drive all the way from Jersey to get my car here because no one local was coming close to the price I got on my used Impreza Outback Sport. The salesman was very open about the few things that could use work on the car and worked out a great deal to have the work done in house before I picked the car up. Have been driving the car for a few months now with no problems. Would strongly recommend these guys to anyone.

Carolyn E

Jul 17, 2014

Saint J Subaru has always been the highgest in reputation, hands down. This is why I travelled an hour and a half to purchase my vehicle, the staff were friendly, helpful, cueing in to what I needed and what I could spend. I also wanted to add this staff stayed until 6:30 or 7 PM to complete the deal for me on a Saturday so that I wouldn't have to come back!! I love my Impreza and couldn't be happier! This is a dealership one can trust!! Thank You all ST. J Subaru YOU ARE AN AWESOME TEAM!

Nancy E

Jul 16, 2014

We just made our first purchase from Saint J Subaru, and it was a pleasure. They didn't have a Forester in the specific configuration we were looking for, so they tracked one down lickety-split. Our salesman was very knowledgeable, and made sure we had all the pertinent information about the fine points of our new vehicle. We haven't had any experience with the service dept. yet, but the sales experience was first-rate.

Katie Desmarais

Jul 15, 2014

I am currently beginning the process of shopping for my first car and have heard a lot of good feedback about Subaru's. Being in snowy New England it made sense. A friend of mine purchased a car from your dealership and recommended it. I have been in contact with your sales staff and found them to be friendly and incredibly knowledgeable. I look forward to having more conversations with them as I get closer to purchasing a vehicle.

Julie Gustafson

Jul 15, 2014

I found the staff to be friendly, helpful, and honest. I visited them while entertaining purchasing a new or used car. I highly recommend the organization for anyone shopping for a Subaru

Jeff Audet

Jul 12, 2014

I bought an outback at St. J and it was the easiest experience I've ever had buying a car. My next car will definitely by purchased from St. J.

Esmesmom

Jul 12, 2014

St J Subaru's team approach resulted in my getting just the Subaru I wanted, for the right price and the nicest terms, all within a week of my first visit. Everyone was so helpful and considerate. I felt very respected and still do after the sale.

Happy customer

Jul 11, 2014

I love my car :) I'm very happy with everyone that worked with me to help get me into my car

Lovemy subaru forrestor

Jul 10, 2014

I bought my first new car at st jay Subaru and it was a great experience. The staff were professional and accommodating to my needs. I would definitely recommend this dealership.

Satisfied customer

Jul 10, 2014

St. J. Subaru is a great place to purchase your new vehicle. I recently purchased my third, a 2015 Subaru Forester. The staff is friendly and helpful.

G Orenstein

Jun 15, 2013

I found this dealer to be helpful, friendly, easy to work with.

05REX

May 10, 2013

I previously had bought 3 NEW cars from ST Jay Subaru. When I bought my used Forester from them it had small dent in the bumper.They said they would fix it. This was the fix, the got some guy to set up a tent outside on a 100 day and try to fix it. I could have done a better job with spray from a can. When I complained about the poor quality of the work they told me it was a used car and they are never perfect.The sales person involved denied that they even said they would fix it. Now my daughter buoght a car from saint Jay GMC they are doing the same thing to her. I will never buy anther car from this place. After the sale you are nothing to them.

Kathleen8

May 9, 2013

I brought my 2 year old Impreza in for a free state inspection that they promised when I bought the car new there. They told me it was going to be almost $600 for rear brakes before the car would pass inspection. I left and had my brother who is a mechanic look at the brakes. He said they were fine and suggested I take the car to another Subaru dealer. A week later I got an appointment at an honest Subaru dealer and they said the brakes were fine and weren't even close to needing replacement. They charged me $35 for the inspection which is a fair price considering St. J Subaru was going to steal about $600 from me for a "free" inspection.

Doug Safford

Feb 1, 2013

Easy to work with= no hassle treated with respect by all involved

Escapehappy

Dec 15, 2011

The salesperson was so dedicated in working for the deal for me! A real plus personality too!Made the car buying experience well worth the trip. I have dealt with many other dealerships in looking for a used vehicle and this dealership treated me better then fair and like a person, with respect and they way they would want to be treated purchasing a car.

admsfamily

Mar 31, 2011

my husband and i bought a vechile through st.j subaru in feb. 2010. we bought a 2007 subaru legacy, when we did they highly recommended the extended warranty for another $1800. this warranty is supose to cover ANYTHING that goes wrong with the car. we have to pay ONLY $50.00. with this understanding in mar. 2011 we had a sway bar that needed to be fixed, mud out of the tires, and alingment to be adjusted. we confirmed before they did anything that we would have to pay $50.00 and if anything was ot under the warranty they would confirm with us first. long story short we picked up the car with a $125.00 bill. saying that some of the things that did was not covered. they never called us, they never confirmed it with us, and all they had to say was sorry. at least u know for next time. WE WILL NEVER BUY OR HAVE ANY WORK DONE FROM THEM AGAIN!!!! they lie, are sneaky, inconsiderate, rude, people. we spoke with dennis and she is supose to be the manager. no wonder why they act the way they do!

tomski1

Mar 17, 2010

This is my first time ever writing a review, or a complaint. It dawned on me that someone could check off the "very bad" (above) strictly out of anger, rather than in truth. I assure you, that is not the case here. My daughter went to the St. Johnsbury Subaru Dealership in early December, 2009. She was interested in a used LandRover Freelander vehicle, but was concerned about the red over-heating being on. The salesman (Allen) told her that this was typical for this type of vehicle. My daughter assumed he was truthful, and correct. My daughter (Kara) is a hard working single mom with 2 young boys. Kara just turned 31 years old, and travels 65 miles to work and home everyday. She knows nothing about cars, and put all her trust in this salesman Allen. She paid over $8,000.00 in cash of her hard earned money and bought this vehicle. She never told me until after she bought it, because she wanted to surprise me. I live 170 miles away, in Mass. She found out 2 weeks after buying her car that the reason the red light is constantly on is because there was NO ANTI-FREEZE in it !!! And this was DECEMBER !! She went back to St. J Subaru, and Allen told her to put it in herself, it would be cheaper !! Not knowing how to do it, she went to a garage and had the anti-freeze put in. Two and a half months later, as she was driving home from work; ( in February, 2010 ) the car "died". She had it towed to a master mechanic and was told that it was a BLOWN ENGINE !! ... and that the connecting rod went right thru the engine !! I called John ( the manager at the St. Johnsbury Subaru ) and he said that extended warranties are not offered by him for this type of vehicle ... which he or Allen NEVER TOLD Kara !! He said that he could fix it for her ... for $6,600.00 !! WHAT ?? Kara is now out of luck. I called the Consumer Assistance Protection in Burlington, VT. today ( 3/17/10 ) and they said that there are currently 24 complaints against this dealership. Mine makes 25 !! BEWARE of this St. Johnsbury Dealership !! They are cruel, untruthful, unfaithful, etc. DON'T BUY THEIR JUNK !! Thomas Sarnack .