Used Cars for Sale at Sands Chevrolet - Surprise in Surprise, AZ

TLP14

Nov 24, 2016

Went in for some recalls on my 2014 Silverado. They check out the vehicle and found an alignment problem. They aligned it after getting my approval. Fair price. Great to deal with.

KTOSWALT

Nov 24, 2016

I was absolutely pleased with Ken! He made me feel valued and not just wanting my money which is a good change for once. THIS was my first visit to this dealership and now I will never go anywhere else!

TMCCULLOUGH66

Nov 24, 2016

Jake is the best Very knowledgeable has always been very cordial as gotten all my service done on time very pleasant to deal with should be a manager

Curtis Lee

Nov 23, 2016

Will called me and invited me to see if I was interested in lowering my interest rate and getting into a new car. I came to the dealership, got my interest rate reduced, and left very happy in a brand new Trax.

Nicole1982

Nov 23, 2016

Highly recommend this dealership. Rob Donlevy was very friendly and efficient. I will go back again! I love my car. Rob was able to find exactly what we wanted with a great price tag.

davidandbevthompson

Nov 22, 2016

I received outstanding service in every way, my truck was done on time and had been washed. I will be more than to return for this kind of service for al my needs.

RSKRAMER4247

Nov 22, 2016

This is a great place to service your Chevy product. Jake was an excellent service rep and was very knowledgeable about the vehicle and was excellent in communicating what was going on with my truck.

kaydeer69

Nov 22, 2016

I had little to work with, but I walked away with a brand new car and its awesome. Sands will always be my dealership i choose.

HTA246

Nov 22, 2016

Service Advisor Jean went out of her way to answer all questions and make this experience a pleasure. I would recommend her, she will take good care of you.

kevin

Nov 21, 2016

Jean was my customer rep. She did a fine job and kept me informed about the status of the repair. They were able to fix the problem, and work around my schedule. I appreciated the courtesy van ride both ways.

loraz55

Nov 21, 2016

I made an apt for an oil change and recall for my 2015 Trax and it was all taken care of in a timely manner and everyone was very friendly & professional.Robert Wolf was my service advisor and was excellent in handling my service call.

GHKELLY1

Nov 21, 2016

Sales was very helpful and knowledgeable. I felt I got the best deal possible. No back and forth negotiating. It was all about getting all available discounts open to me.

lilprstar

Nov 21, 2016

I bought my car through Andrew Pennington and I'm very happy with my purchase and the service I received. I will definitely be referring all of my family and friends to him.

Lindsey.charmyou

Nov 21, 2016

We were so happy with our buying experience at Sands!! We had exceptional customer service from start to finish!! Rob was absolutely great to work with and we would highly recommend him!!

MOZARTM

Nov 21, 2016

Matthew is one of the best Service Managers I have had the pleasure of dealing with. He is polite, knowledgeable and most helpful. He goes out of his way to help the customer.

Geoffafox

Nov 19, 2016

Went in yesterday to look at purchasing a new Tahoe and after allowing us to browse there inventory we were approached by Mr. LeJander and he was very helpful and accommodating. They have definitely earned our business for life.

SLDT1

Nov 18, 2016

All went well, this was a recall for software update. The service was done on time with no problems. I was satisfied with everything. A good time was had by all

CHESTER.WINTER

Nov 18, 2016

Henry did an amazing job, and as always goes above and beyond to help. He is by far the best tech I have ever had.

Leippere12

Nov 18, 2016

Recently purchased a SUV crossover from Andrew Pennington. Right from the atart my wife and I could tell he was intelligent and wanted focused on our best interest. Andrew and his finance managers allowed us to sleep on the decision and make sure the vehicle was a right fit for our family and budget. We are both very happy with our decision and will continue to purchase vehicles at this location with Andrew.

GRUNZ95

Nov 18, 2016

Straight talk no bull! I will only deal with Henry for all my service needs. I also want to tell you about Andrew Pennington he was my sales person when I purchased my 2013 Traverse. When he knows I'm in the dealership for service on my vehicles he always comes by to see if I need anything or just say hi. I consider Andrew and Henry my friends.

JAREDCLIFFORD21

Nov 18, 2016

I had the pleasure of working with Jean and she was nothing short of amazing to work with! she went above and beyond to make sure all my needs were met. I was so pleased with the experience that I have decided to come to Jean for all my vehicle maintenance needs. Keep up the good work.Sincerely,Jared

paranda

Nov 18, 2016

I called up my longtime service advisor (Victor Morales) late in the day, told him the issues I was having and he said bring it in. Upon arrival Victor came out to great me, he asked a few questions and said the car would be ready in no time. As discussed, the issues were corrected and the car was ready the next day to include a car wash. I have never been disappointed with the service I have received at Sands Surprise. They have an outstanding service department beginning with their service advisors, in my case it's always been and will continue to be Victor. He's the man!

MA.RASMUSSEN

Nov 17, 2016

Friendly comfortable place. Great showroom. All staff very helpful and could tell they enjoyed their jobs. Enjoyed looking at all the classic cars on the showroom floor.

BNVCAMPBELL

Nov 16, 2016

Called in mid morning hoping for a same day appointment for a recall. Had to add an extra service item as well. Service advisor (Denise) got me in and out without issue the same day within a few hours. Very efficient/professional experience.

rodneyfleck

Nov 16, 2016

After years of sitting around for many child filled years, I decided to purchase my second Corvette. After shopping around Phoenix I found the vehicle I wanted. After going through the paperwork, negotiations and the purchasing of the vehicle. I drove off the lot. Don't know why but I started finding issues with the. car. The next morning I returned to the dealership expecting the worst, "You bought it it's you problem attitude ". To my surprise. Each problem was addressed, a loaner car provided and work performed. I put the Corvette up the next afternoon and to my surprise all items on the vehicle were repaired, along with a few item I. Didn't know of. Being a used vehicle I expected a massive bill. But no, Sands Chevrolet covered all cost I didn't have to pay a penny. Believe I found a dealership in Arizona I can work with and believe in. Thanks to Tom, Victor and Blair. My Chevrolet team. By the way I love the Corvette!!!

RZBZINAZ

Nov 15, 2016

I went in to Sands Chevrolet in Surprise for a recall notice and decided to use a coupon for an alignment as well. Very efficient and professional service. I will be back.

PHILORA1

Nov 15, 2016

In for air bag recall( belt tentioner)had to wait on parts was not a problem everything fixed first time very happy with service.Will be back for regular service

malibu 15

Nov 15, 2016

I recently went to Sands for some service work. I recently lost my husband. I spoke with Jacob Friedburg. He was so very kind to me. My service was performed quickly and I left shortly after.

Lara s

Nov 15, 2016

This is my second purchase at Sands Surprise Chevrolet, our sales person Tony was awesome!! No pressure, Tony was upfront and professional, I will recommend to friends and family.

mfbisenius

Nov 15, 2016

Great job! I always make sure I contact Ken when I need service. He treats me with respect. He also keeps me in the loop through the process.

Humberto Cano

Nov 14, 2016

I came in to see about the free price I had won. I was helped by Will and he asked me if I'd be interested in looking at a vehicle. I told him I might be interested in a new vehicle with a third row. Will should me a Traverse, and though I was very pleased I need to sell one of my vehicles to make room for another one. I will definitely be back to buy from Will when I'm ready.

KLOPPING5

Nov 14, 2016

great friendly service. They called and updated me on the service. The area was clean and very professional. Check out was very easy and fast.

STEELINGARIZONA

Nov 14, 2016

One of our company work trucks needed service and Matt got us right in. Our truck had multiple things to be worked on and additional item identified during assessment and was going to be in shop for a week. Matt knew how critical it was to get the truck back on jobsite and they completed the work in just 3.5 days. Matt is amazing and a pleasure to work with. We will always take our vehicles to Matt at Sands Chevrolet.

60HALL

Nov 14, 2016

Our Avalanche broke down due to improper install of our battery from a family member which caused damage to our truck. It completely died in the service parking and the service people were there immediately to help us as we are in our 70's. They were so courteous and polite and especially since it was Veterans Day and they saw my husband's Navy shirt on and thanked him immediately for his service. Thank you again Sands Chevrolet Surprise.

2014 corvette

Nov 14, 2016

The. Service on my vett was done and I am happy, it was done on time and the vehicle was complete on time.The service tech was outstanding.i will always have my vehicle serviced at Sands.

julianicoleb

Nov 14, 2016

I love coming to Sands Chevy to get my vehicle serviced because I know I am receiving top quality care. Matt is wonderful to work with and he is always willing to help me out.

Jarrod77

Nov 14, 2016

Andrew went out of his way to get me my truck. Was very patient and willing to stay longer to answer all of my questions.

d.gillies

Nov 12, 2016

Unable to start our car, all it took was one telephone call to the service center. They quickly arranged to have the car towed, diagnosed, repaired and ready for pick-up. Highly professional and courteous, clearly not your usual service center ---- Sands Chevrolet services their customers the right way. Highly recommend.

PMCNART

Nov 11, 2016

Ken, the man I worked with was great. He even offered to wash my car which was greatly appreciated. On my last vist on which I also had a oil change was in August the salesman I worked with then never offered me a car wash and I had also had a wheel alignment and balance which I guess was recommended I had 17,000 miles on my car at that time and this time to Kent told me that I needed air filter if 50000 miles and I'm kind of wondering why the other salesmen didn't mention that at my other visit. I was disappointed at that last visit in August because of that so now I have to plan on another trip in to get the air filter changed which I didn't have done this time because I wasn't planning on the cost thank you

4400azp

Nov 10, 2016

Bought a pre-owned truck from these idiot's, come to find out they never even did an inspection or service on the vehicle before selling it to me. Took them almost 90 days to get license plates to me because they didn't even have the title in possession when they sold vehicle to me. Salesperson had no clue what the xxxx he was talking about and the finance guys are as bad as sales about sneaking extra fee's and warranties in without you knowing. Tried to contact General Manager numerous times and he never contacted me back. The only person there that was any help was a woman named Debbie Waskam in accounting i contacted when I cancelled the BS extended service warranty these fools tried to xxxx me with!

bugdude1

Nov 10, 2016

My new truck had a recall issue.Henery Smith took care of the service and in a very fast and painless way.I will always take my truck to Sands in surpise.

LILPKN42

Nov 10, 2016

The service we received from Robert was good. Was very informative on what extra things are needed for our car. We will definitely return. Thank you

JONNPHOENIX

Nov 9, 2016

My wife called on Saturday and spoke with Victor to schedule an oil change and car wash for her car for Monday. Appointment was scheduled for 7:30am Monday morning. I got there around 7:15 and the appointment never made it into the computer. Victor said he would get it taken care of though. I waited till 9:45 before the car was done. I got out to my car and it was still dirty. Whatever, I had things to do so I just left. Just seemed like the service department wasn't very organized in general.

RSVANCAMP

Nov 9, 2016

The service advisor, Denise, cheerfully met me on time and completed my check-in efficiently and in a timely manner. Since I left the car at the dealership and returned home, Denise called and kept me updated on it's status.

JCOUTLAW

Nov 9, 2016

I scheduled and appointment with Henry to have the windows tinted on my 2017 Malibu. The service was performed in a timely manner. Henry kept me advised as to the progress toward completion. The job was completed within the time frame promised. I enjoyed coffee and a doughnut in a comfortable waiting area.Great service from Henry. Thank you!!!

DANIELORTIZ2903

Nov 8, 2016

Jean Jajou is a very caring person, who is professional and courteous. She greats you with a smile and a good morning even at 0700 hours. She is a definite asset to Sands Chevrolet service department.

coogan2

Nov 8, 2016

Chase Gilbert and All others I dealt with at Sands were professional, courteous, and no pressure. I received an excellent deal and walked out a Happy ,Sure to Return, Sands customer.

David Larry

Nov 7, 2016

Had visited 5 other dealerships before visiting Sands Chevrolet in Surprise. I was driving on the lot and Will approached to see how he can help. We told him we were looking for a Camaro and the color we wanted. He took us on my test drive and we bought a new 2017 Camaro

MIKE.COOMBS

Nov 7, 2016

Jake our Service Order Writer was GREAT as always getting our vehicle in (and out) for service. We will be back again!Thanks,Mike C.

GBLASTER121

Nov 7, 2016

Good service and fast. Very happy with dealership. Would recommend to everyone to use them. Bought my truck there and have had it serviced there since new.

John Pence

Nov 6, 2016

I've been coming to Sands Chevrolet in Surprise for all my repairs on my Envoy. After 200K miles it was time to trade it in. Will helped us find the perfect Colorado and we purchased it. Thanks for all the great service.

LWS22

Nov 4, 2016

The service at Sands of Surprise is always excellent. Henry filled in for my normal service rep and did an outstanding job. I would recommend Sands to anyone who needs service.

JOHNMBURDEN

Nov 4, 2016

Pleasant dealing with Rob Donlevy. Being of similar age, we both spoke the "same language". He is very knowledgeable of the product and avoids the "high pressure" sales tactic.

jledney

Nov 4, 2016

My 2004 Cadi started leaking oil so I got quotes from local repair shops and from Sands. Sands was competitive. Having service work done there before decided to have them do the work. This was a major project (removing the engine) that Sands did quickly and professionally. Great People!

GaryW

Nov 4, 2016

Blair is very knowledgeable and a very good guy. He was easy to work with and helped me get the Colorado that I wanted. I drove out with my new car in a couple of hours, instead of being at the dealership all day, like I have at previous dealers when I bought a car. Highly recommended.

JESSICARIVERA004

Nov 3, 2016

I came in for routine maintenance and as always the service rep Brian was outstanding. He always give me good estimate of the timeframe I'm expected of wait. This make it easy to plan my day. As always as long he will always be my go to service rep!

SUSANMOY9

Nov 3, 2016

I never had intentions of purchasing a new vehicle but while waiting to get my car serviced the sales person, Frank LaRosa, showed me a few new SUV's under "no pressure to make a purchase" which put me at ease. I enjoyed the SUV's price and end of the year model discount. The sale was expedient and an easy process. Thank you Sands Chevrolet!

ARROWHEADHARLEYDOUG

Nov 2, 2016

Can't say enough about my service advisor Ken, he's on point. He treats my truck like his own, honest, works for you and exceptional customer service. I've never used dealership service in the past, but don't mind spending my money knowing Ken is taking care of my ride. Thank you Ken, you're the reason

davidwilliamsimmons

Nov 2, 2016

Very respectful and informative sales and service staff. No hard sell. Respected my opinion when I said no, not yet. When asked what I would know by waiting two weeks I simply answered, "I don't know, it hasn't been two weeks yet." They smiled and understood and accepted my terms Will was incredibly helpful and continues to follow up appropriately. Quite grateful

468tlm

Nov 2, 2016

I basically walked in and I was out with in an hour and a half which included washing of the exterior of my car. Great Experience!

crawfy30

Nov 2, 2016

I appreciated that they were patient with us and took the time to find us exactly what we wanted even when we were indecisive. We have a 6 month old and wanted to make sure whatever vehicle we chose would fit his car seat. They were patient and kind enough to let us put the car seat in each vehicle we looked at so we could be sure.

RPATNODE

Nov 2, 2016

I take my company fleet vehicle to Sands because it is convenient location. I always get fit in to be serviced and usually take advantage of the waiting area, free wi-fi and coffee. I realize that a lot of money is not mae servicing fleet accounts, but, I always get top quality service from Matt when I am there nonetheless. I refer everybody I know to Sands because of the excellent service.

DWELTCH

Nov 2, 2016

Jacob listened to my concerns with the trax and fixed it the issues when others said it was all normal. Thank you Jacob. I'll bring the trax to you from now on.

wilsoncarol838

Nov 1, 2016

Sands went above and beyond to meet all our needs of purchasing a new vehicle.,, They made us feel very comfortable and treated us very well.

RTERRANELLA

Nov 1, 2016

great service. My wife and I love waiting at the dealership and looking at the old chevys. The 1955 chevy is the chevy my wife and I used while dating in 1959

ADRIANWORKS124

Nov 1, 2016

My csr names was henry and he has and does go above and beyond no complaints PERIOD.......WITH HIM OR SANDS CHEVROLET very nice group of people at SANDS CHEVROLET in Surprise

jlfaulk1953

Nov 1, 2016

Paul (Boston ) was great to say the least and I will highly recommend him to my friends and family . Your service dept. is number one thanks to Tom .W thank you Joe

JOHNM5

Nov 1, 2016

Always a pleasure to deal with Sands Chevrolet. To be honest what keeps our company coming back is the excellent service provided by Henry Smith. From Day one he has taken care of us and went above and beyond in everything he does. As long as Henry is there, we will keep bringing all of our vehicles to Sands.

dutchman49

Nov 1, 2016

I was looking for a 2016 Tahoe. I got on the internet and found the one I was looking for at Sands in Surprise Az. I left my info and was contacted by Tony the next day and told what I was looking for. We meet with Tony and he was very knowledgeable about the Tahoe LT. We were not ready to make a deal that day and he did not pressure us. We can back three weeks later and brought a Tahoe LT and we are very pleased with the deal. Thank You Tony

bobby l

Nov 1, 2016

we came in to look at crew cab Silverado, during the time we had at sands Chevy are sales person chad garon helped us narrow down are options and we are in the process of ordering are very own custom truck. thank you chad for helping find are dream truck

AGATEVALLEYENT

Nov 1, 2016

Chris was very helpful in finding the right vehicle for my needs as I have to use a motorized wheelchair and be able to transport it. Chris and two other employees physically put the wheelchair in the back to see that it would fit and then Chris took pictures of it in the vehicle so that I could see the wheelchair in the Tahoe. It was above and beyond what I expected.

REVRICHARDEN

Nov 1, 2016

The service was good. The Service Rep was Jake Friedberg. He took the time to listen and to make sure he understood the issue. He was polite, easy to talk with and made sure I was understood. Thanks for his patience.

Ginger

Nov 1, 2016

Ken, my service representative, was most helpful, pleasant, well informed and patient, presenting documentation of service needs of my vehicle. And he also saw to it that the car was washed when the work was done ... it really needed it!

hayseedme2

Oct 31, 2016

Purchased 2 vehicles and traded in 2 vehicles. Customer service was great! The guys did everything they could to make a great deal on both of the vehicles that were purchased. Our salesman Andrew Pennington was great! Very helpful. He has gone out of his way to take care of all the questions and other little last minute details! Very good overall experience.

DAGATHER

Oct 31, 2016

Jean was very helpful. She took a sincere interest in helping us with the problem we had with the recent purchase of a used car.

CAROLYN.ALLEN

Oct 31, 2016

I called at 5:15 on a Thursday night, people in the service department were ready to leave. They let me bring my car in and they changed out my dead battery in about 15 minutes, definitely saving a damsel in distress. Thank you for your continuing great service and attitude.

Chicago Guy

Oct 31, 2016

After speaking with frank on the phone, I decided to stop by to explore the options of selling my vette. I was introduced to Quintin who did an amazing job showing me around the dealership in a low pressure way. Frank was great throughout my waiting period staying in touch, and finally introducing me to Chad who made the buying process easy. Sands Chevrolet is a 10!

Malibu guy

Oct 31, 2016

Quinton did a great job helping me find a car that my wife's walker would easily fit inside of! The entire place was very clean, and very helpful even week after I purchased my Malibu.

Jeep Dude

Oct 31, 2016

Driving through I found an awesome lifted jeep with only 16k miles on it. Jason and Quentin made the entire process so easy, and stress free. It was also so quick which I appreciated because I had a wedding to go to. I would not hesitate to purchase another car from Sands!

Horse Lady

Oct 31, 2016

I decided to stop by on a whim after speaking with Quentin on the phone. I found a beautiful red 2500 that better suited my needs, all for around the same price as my 1500. It was a wonderful expierence all the way around as Henry did an amazing job installing my backup camera!

Raphael Begay

Oct 30, 2016

I was in the hunt for a truck. I had been to several Dealerships in the past two months. The salesman Chad Garon at Sands Chevrolet Dealership in surprise. treated my wife and I very well. He made sure i got what i ask for and did not try and play games. Chad walked me thru all the trucks I wanted to look at and made sure the buying experience went well. I was in and out in 3 hours and on the road home in my new truck. The dealership needs to have you train new employees in customer service. Thank you for your professionalism

Robin H

Oct 30, 2016

I went in to look at a used truck for my son's first car, found one that I loved and chad made the process really easy from finding the truck, to test drive, to me leaving with it my son is extremely happy.

Ryan Morgan

Oct 29, 2016

Came in to to just look at a new 1500 Double Cab Truck. Will showed me the truck and took me on a test drive. I was very impressed by his presentation and will definitely come back when I'm ready to buy.

scarr01

Oct 28, 2016

Went in for oil change, they noticed to important recalls on my truck and did corrective action. I didn't have to wait for hours to get done. I love going to this dealership

Cruze Buyer

Oct 28, 2016

We had not planned on purchasing a car, but were treated so well by Vinnie Rodriguez and team, that we decided to go for it.

Mark

Oct 28, 2016

Was having trouble finding used cars of the make, color, and price I was looking for until I found two here. I recieved very prompt reply from my internet inquiry and then Andrew was awesome with sending me the exact "out the door" price of both vehicles I was interested in. I drove a pretty good distance to get there, but it was well worth it. The vehicle was better than advertised and at a very good price that I already knew, without any hidden fees or haggling. Everyone was very friendly and Andrew was super friendly and helpful throughout. Would definitely come back next time.

DPALMER28

Oct 27, 2016

Henry Smith has restored my confidence, took my vehical in for brake pad replacement sinc I had 95,000 on the brakes Henry had the tech check first and found I did not need to replace them he is honest and fair I will keep going to Sands for all of my service needs

FREDREBELSON

Oct 27, 2016

CHASE WAS A GOOD SALESMAN..NOT PUSHY..AND MY TIME AT THE DEALERSHIP WAS FAST..IN AND OUT..I WILL RECOMMEND SANDS TO EVERYONE I MEET, WHO IS LOOKING FOR A GOOD PLACE TO DEAL WITH!

dianerussell511

Oct 27, 2016

LaDarl Washington went above and beyond to win my confidence in the purchasing of my vehicle. He is very knowledgeable about the vehicle that I was interested in.

ronwagg

Oct 27, 2016

I made an appointment on line and when I arrived I was not on the schedule. They did take me in which I appreciated but if I take the time to make an appointment I think something is wrong with your system. Also the car wash I received was not very good. When I got home and looked closer at my car there were black marks and streaks all over the car. The windows had not been cleaned and had all kinds of streaks and even dirt left on them. All in all not very satisfied only hope the technical part was done right.

jazzyp2004

Oct 27, 2016

Went to have my oil changed and tires rotated. Service was done in a timely manner. Thank you! Recommend to anyone. See you in 3,000 more miles!

DONALD.HENKEL

Oct 26, 2016

I have questions about the service they recommended. I am a retired Journeyman Automotive Mechanic and some recommended service are not following the service manual recommendations and in my opinion not needed at this time.

Scottsdale fan

Oct 26, 2016

An engine light was constantly on; fixed. Other scheduled maintenance activities were performed. We drive from Scottsdale to work with Jean because we trust her guidance.

GNAMITCH

Oct 26, 2016

Service Tech, Victor is top notch. He goes above and beyond and the customer service he provides is the only reason I'm a repeat customer!

ADAUGHERTY1290atGMAIL.COM

Oct 26, 2016

I highly recommend this center since I have bought my car there because any concern I have had I would get in contact with sands and got taken care of.

Dan Spencer

Oct 26, 2016

Visited Sands Chevrolet in Surprise and was help by Will. I asked to see the Volt and Will gave a thorough explanation of how the Volt worked. I was very impressed and went home and came back the next day and purchased a new Volt.

BillC

Oct 25, 2016

Service was quick, thorough, and minimized expense. Communication was super! I would not hesitate in recommending service department to others. Keep up the terrific work. Satisfied customer!

DEBK

Oct 24, 2016

We brought my '08 Vette in for its first service since buying it a few months prior up north. Jean was low/no pressure, honest & fair. I had come in 3 weeks prior to check your service department out & even though there is a Chevy dealer closer to me, I felt more comfortable with Sands. Besides, flying down Northern Parkway is awesome. :)We did speak with Nicholas in sales however, we're not ready to trade this in. I want to enjoy it for a while. I felt more comfortable with Paul who I met on my visit 3 weeks prior.

Doyce Brown

Oct 24, 2016

I came to Sands Chevrolet for the first time to have my 2012 Buick Enclave serviced. Jean, the service rep was friendly, knowledgeable, and eager to please. She said my car would be ready in one and a half hours, and it was. While waiting for my car I checked out the dealership and was impressed with how nice it was and it's cleanliness. The sales reps I met were friendly and professional. I had a nice chat with Paul Mueller, and if I were to purchase a Chevy product again he's the guy I'd be dealing with. I had a chance to sit in the new Impala, and it is certainly a far cry from the new Impala I bought in 1960. It's a very impressive car. I will continue to do business with Sands in the future because my first visit was a very pleasant experience.

Qadams123

Oct 24, 2016

The services was fast, I was in and out in less time it take to cook lunch and I paid a fair price for my 2016 Colorado truck. If you are look for a new Chev vehicle Sands in Surprise is the place to go.John Q Adams

4SADIE

Oct 24, 2016

Jean was very helpful and knowledgeable. She answered all questions and didnt rush us through. She was very friendly and personable. The work was done in a timely fashion.

JESSE.HOOVER

Oct 24, 2016

Excellent Service!He took care of all my concerns and then some.Very professional and super nice!Keep up the great work!Thank you very much.

DKIRKLAND33

Oct 22, 2016

Victor was as warm as ever with his polite welcome to me at 6:30 in the morning. He always greets me with a smile and eagerness to take care of my needs.

carlsauers

Oct 21, 2016

My battery was replaced under warranty a month ago. I noticed that the negative terminal was beginning to have deposits forming. I thought the battery was defective with a leak at the terminal. I asked why the terminal was beginning to have the deposit after only one month. This never happen on my cars in the past unless the battery was failing. Matt Morzella arranged to have the terminal inspected and cleaned adding protective washers to the terminals.

NJNACK

Oct 21, 2016

Perfect Service, Professional, Prompt, and made me feel very welcome and that I mattered. Thank you! Don't change anything, very refreshing visit in today's world.

IHERNANDEZ0

Oct 21, 2016

Jean was very helpful and made sure our vehicle needs were taken care of ASAP :) we always appreciate the great customer service we receive at Sands Chevrolet!!

David Erickson

Oct 21, 2016

I pulled up to Sands Chevrolet and was approached by Will. We told him we were in the market for a new SUV with a third row . Will showed us the Tahoe and a Traverse and we were very pleased with his presentation and will be back if we decide to go with a Tahoe or a Traverse.

Bird Lady

Oct 21, 2016

I could not even imagine how great the deals were on new Camaro! Jason went out of his way to find the perfect car for me, but Howard was the real sweet heart! He did everything in his power to cater the deal to my needs!

Tahoe Man

Oct 21, 2016

I stopped by looking for a new Tahoe as I recently moved to Arizona from Michigan. Jason and Quentin did a great job showing me vehicles and explaining the whole process in a courteous and transparent way! I will not hesitate to return when I am able to purchase a new car!

EJBALCOS

Oct 20, 2016

Both Blairand Ken in service were very helpful. Still having issues with my vehicle but hopefully it will berresolved soon. Love my new 2017 Malibu.

RCWOFDN2

Oct 20, 2016

I was on time for my appointment and they were ready, Henry Smith wrote my order and told me it would take approximately an hour. It took just over an hour to change the oil and filter plus checking other fluids, Plus they washed the car! Being a former teacher who rarely gave out A's would give their service dept. an A.

Brian

Oct 20, 2016

Courteous, informative, helpful. One of two oil changes included with car. Reminded me of a recall on air bags which was corrected during this visit.

ABOYD

Oct 20, 2016

Had issues with our Yukon Denali that required some updates. As always, our service representative Ken Ashby is very professional and handles our needs quickly and effectively. His technicians are very helpful, considerate and knowledgeable about the vehicles they work on. Would recommend to anyone.

William

Oct 19, 2016

Quick and to the point, Blair did an awesome job. I came in for a 6 cylinder Camaro and left in an incredible 8 cylinder 45th anniversary one. Thank you for the time and patience showing and answering all my questions. Thumbs up Blair.

jamnic7

Oct 18, 2016

SOME MISS-UNDERSTANDING ABOUT VEH BEING CERTIFIED IN AD WHEN IT WASN'T, UNLESS I WOULD PAY ADDITIONAL MONEY FOR THE WARR TO APPLY FOR 12 MO / 12,000 MI.

BUCKEYEAZ

Oct 18, 2016

All I can say is "another great experience". I find it hard to be excited about getting your vehicle serviced/worked on but at Sands they make it a very pleasurable experience. From the time you arrive till you are out the door. More companies should look at the Sands business model for customer service because it is a winner. Every company needs to have a face that a customer can relate to and in my case it is Jean Jajou, which is a fantastic ambassador for Sands Chevrolet..

cupcake_717

Oct 18, 2016

I had been to several other dealerships and hate when they say they can make a deal happen but don't. I explained over the phone what I was looking for and what had to be worked into the deal. I did not want to set there hours and not get anywhere. We went in and Chace Gilbert (Internet Sales Manager) was true to his word.

Angie Kinder

Oct 16, 2016

Went to Sands Chevrolet and traded my junker for a brand new 2017 Cruze. My sales manager was Will Ramirez and he was very easy going. He never pressured me into buying the car like other places I've been to. He explained all the benefits and features of the Cruze very thoroughly . Will definitely refer my friends and family.

SIMON4USA0

Oct 14, 2016

Am pleased with my service coordinator at this dealership. Also, planing to keep this dealership as of a designated one for me for further or future business!!!

croftrochelle

Oct 14, 2016

Karl in the service department was phenomenal. My car had a warranty issue and he took care of everything. Thank you so much! You all are great!

CDEBACA41

Oct 13, 2016

I received prompt and courteous service. The service advisor explained the services recommended by the manufacturer and why but gave me the right to decline the service since I felt it was in my best interest.

triplerpool

Oct 13, 2016

Happy, Ken and the guys did great, My Truck had an alignment issue, electrical issue and more. Job well done and the timing was good as well. Good folks

STUTTERDECOY

Oct 13, 2016

Excellent service and very pleasant employees. Karlo was very helpful and the service wad completed faster than I expected. Even walked me to my car.

LSTONER66

Oct 13, 2016

Henry Smith in service has always been very helpful, when my Chevy was starting to need a lot of repairs, was recommended to Frank LaRosa in sales too look for used vehicle. Frank was vey helpful in every way with my purchase of used Kia.

Robert Hearts

Oct 12, 2016

Went to Sands Chevrolet in Surprise to see about trading my Impala for a new 3500HD. I was helped by Will Ramirez and he got me more for my trade then I expected to get and got a great price on my new 3500HD. I'm very happy with my purchase.

Rockie&Nick05

Oct 11, 2016

Brought my car in for an oil change. Everyone was very helpful and friendly. I'll always bring my cars here. Always a great experience.

CAROLLSWINNEY

Oct 11, 2016

the service department at Sands of Surprise makes every visit pain free. On each visit the service assistants go out of their way to be courteous and polite and to explain what action is being taken. I recommend them without reservation.

JWPOLISH

Oct 11, 2016

Henry has been our service associate for years. He's great. Always friendly and know my family at a phone call. This makes us feel good that he remembers us. Matt is another good service rep. Very friendly and always willing to help.

DSERVAIS

Oct 11, 2016

Even though my problem isn't fixed, I know that Ken and Mike Laramee tried their best to help us. GM really has a problem with the rough idle on the 2016 Tahoes with the 5.3. It's sad that we paid close to $70K for a vehicle to have it run like it's a 2000.

Steve Johns

Oct 11, 2016

Came in to have my vehicle serviced and decided to look at a new truck. Will showed me a 2016 2500HD and a 2015 2500HD. I purchased the 2013 and went home with almost the same payment I was making on a 2010 2500HD. I'm very happy with my purchase.

Frank Roger

Oct 10, 2016

I've been looking to trade my Nissan for about 3 months but had too much negative equity. I came to Sands Chevrolet and Will Ramirez helped get me into a brand new Tahoe.

KABAMAZ

Oct 10, 2016

My wife's 2014 Impala failed to start when she was away on business in Las Vegas. We live in the Phoenix area. I reached out to Matt & Steve from Sands Chevrolet at 9:00pm, yes that's right PM.The both got back to me within a few minutes and gave my wife some tips on what might be wrong & what to try. In the interim my wife used OnStar & someone showed up to jump start the car. The problem was not the car battery, but the fob battery, being the car is a push button start. Matt forwarded us a youtube video showing how to start the car with the key slot in the console. Upon her arrival back to our home in Arizona, they immediately scheduled a time to bring the car in & run diagnostics on the electrical system. Fortunately, it just needed a new battery & we put new batteries in the fob.This is what you call customer service. An art soon forgotten by the youngsters of today.

JCLIFFORD

Oct 10, 2016

Jean Has been our Service Contact through 5 vehicles. She is honest, trustworthy, and timely in taking care of our vehicles.Much praise for her.Jeff Clifford

CARTERBRY

Oct 10, 2016

I had a brand new top put on my convertible in August last year. Obviously, to have them replace it must have been bad. I bring it back after having it start to rattle and get charged for it. It was a whole panel. This is a car that has had several major issues. The service department has always been awesome. This time though I literally got nickeled and dimed. For what? For me to never step foot in that dealership again. Ever. For 115 dollars.

truemanbeach1

Oct 10, 2016

I HAD RECENTLY BOUGHT A 2016 CHEVROLET MALIBU. I HAD A 2014 CHEVROLET TRAVERSE BEFORE. I NOTICED THAT THE BEEPING WEAS NOT GOING OFF IN THE MALIBU WHEN WONDERING INTO THE NEXT LANE WITHOUT MY TURN SIGNAL ON. I FOUND OUT WITH SERVICE ADVISOR HENRY SMITH THAT THE WARNING SOUND IS NO LONGER ON THE VEHICLE. HE INFORMED WHAT HAPPENS THAT THE STEERING WILL AUTOMATIC CORRECT ITSELF WHEN GOING OVER 35 MILE (IT WILL NUDGE YOU OVER). MR. SMITH ALWAYS GIVES EXCELLENT ADVICE AND DOES NOT TRY TO SELL YOU ANYTHING YOU DO NOT NEED FOR YOUR CAR. HE IS VERY HONEST AND TRUSTWORTHY.

EMTBK

Oct 8, 2016

Excellent service! Car had an alignment problem and he got it fixed. Even found a coupon for me too. Quick service and great spot to sit too.

YOUNGBLUTH

Oct 7, 2016

Friendly. conscientious, specific with costsIt was nice to have the same service representative that spoke with me on the phone to the employee that met me at the service entrance and took care of the paperwork.

DM85374

Oct 7, 2016

I traded (2) vehicles (1) of the vehicles 2016 Ford Mustang which was paid off. Took FOREVER to payoff my trade that had a loan which costed me money, and then took forever and tried to hold my overpayment refund money due me of almost $8000.00 and gave excuses after excuses after they had all there money for sometime.

mvalnion

Oct 7, 2016

Helped me out it was fast and easy I was all to come in get a car and leave in about 3 hours with no hassle

LINDAMMBECK

Oct 6, 2016

Great service. Awesome service rep. Ken made it easy to get the necessary work done at a reasonable price. All the work was completed at the promised time.

B HUFF

Oct 6, 2016

took my truck in for an oil change, was advised right away of the possibility of recall work that may extend the amount of time for my service call. extra time was needed but the service was still LIGHTNING fast ! EVERYONE was very helpful and friendly and Brian was on top of keeping me informed throughout the day. great experience will def be back !

OTISSPARMAN1

Oct 6, 2016

Our service representative. Jake, always courteous and meets time promised. We drive from Glendale because of Jake's positive and cheerful and outstanding results,.will make that drive as long as Jake is there.

TJGOERG

Oct 6, 2016

whenever I had a question they answered it right away. they were polite respectful and knowledgeable about the vehicles that I was interested in. very helpful in the test drive also. this is the 4th time I've either traded and or baught at this dealership a car. as you can see when I want to trade in my car I enjoy going to this dealership. thanks everyone for the great buying experience.

ETHNICFANTASIESSHOP

Oct 5, 2016

I walk in to look around and get information on what they had. Andrew Pennington walked up to me and greeted me with a smile, and took time to listen to me and what I was looking for in a used car. He showed me around and then he let me test drive one. That's all it took, I was hooked and purchased my new to me 2014 Equinox!!! Thank you to all who help make my new truck mine!!!!

DEAROLED

Oct 5, 2016

Robert, u did so great. Thanks. Windows were cleanCar needs were reviewedRotated tires were.doneNew oil a filter were put inEven, bugs that were dead were removed fron the front.Wow!!!!!

silviaelena.thompson

Oct 5, 2016

Our agent Blair was great, the car was great. Service was great. The car had 2 little chips on the windshield (used car) they sent somebody to my work placer next say to fix it. No charge, no Excuses.

john.escobedo

Oct 5, 2016

Service guy Matt helped get the seat panel replaced on our Tahoe and put new windshield wipers on truck quick.Thanks for the good service.

Gomez14

Oct 5, 2016

Jake was very professional and pleasant. Every concern and question i had he answered without giving me the run around.Would highly recommend him for your service, I would continue to go there as long as he is there.

ILuvADeal

Oct 4, 2016

I had a wonderful experience here. I loved the look of the dealership a variety of cars to chose from worth taking a visit. I was greeted right away Nicholas was friendly, knowledgeable and professional & able to work out a deal for my new ride I appreciate him & his manager Richie.

jose1anselmo

Oct 4, 2016

Left my vehicle for a few hours I was told it would b ready by 3:30 and received a call by 11 am that my vehicle was ready fast service I had just gotten home happy camper :)

TOMANDJUDIDILLARD

Oct 4, 2016

A quality shop would have checked the car out further. Either the batterie are inferior or their is something wrong with the car. Tom Dillard

david_ilardi

Oct 3, 2016

Great Customer Service. Very Friendly staff made me feel like I was part of the Family. Went over everything with me in Detail. Nice JOB.

JUJUSEMOON

Oct 3, 2016

Took my car for a simple alignment and now my steering wheel is 1 inch to the left, not centered,Now i have to make time and go agian to make them fix a mistake that shouldnt have been.Very bad

SHAREE85541

Oct 3, 2016

The service department was great got me in and took care of the problem right the 1st time,jean in service department she was great,very professional,and knew what she was doing

desertflower

Oct 3, 2016

Your crew is awesome They were all very nice, informative and expedient. I have bought several cars over my 75 years and buying new vehicle has never been such a pleasant experience. If I live long enough to buy another new vehicle...I'LL BE BACK!!

gkduran

Oct 3, 2016

Henry always makes sure we are taken care of no matter what it takes He goes the extra mile for customers and is very professional Thank you

RJANQUART

Oct 3, 2016

They always are prompt and give excellent service Matt always answers my questions and treats me in a professional manner Will go back again for his sevice

KGEVEDON

Oct 3, 2016

I went in 9/30 and it took 2 hours to get to me to tell me the diagnosis: Needs new tires and controlling arms . It took until 6:15 that evening for me to get my car back. My appt time was 9:30 am so my company vehicle that I use for work was in the shop for almost 9 hours for those 2 service things.....Tires and alignment don't take that long .....not sure the timing for controlling arms but I didn't realize I was going to be without a car for work for an entire day and why did it take 2 hours just to let me know the diagnosis..... Robert was very kind and I appreciate his politeness but I was still very frustrated .

BHAMMONTREE

Oct 3, 2016

Was in and out with no BS! Great customer service! They went above and beyond to make me happy and I am a very difficult person when it comes to negotiating a vehicle purchase.

AZBUGLER

Oct 2, 2016

Always have great service from Matt Morzella! He takes the time to understand my service needs, accurately explain the details and communicate the completion quickly.

LEONABROWN7

Oct 1, 2016

Chace Gilbert is good at customer service and he went above and beyond to help make the car experience a good one after he found out that I was done badly by the Joe the finance guy and my sales person that is no longer there. He made sure that I got a good car this time around and I gave Chevy second try and I was treated way better. I would send anyone in that I knew that need a car to Chace Gilbert.

Dan Smith

Oct 1, 2016

I was looking for a fuel efficient vehicle when I went to Sands Chevrolet in Surprise at night. I was helped by Will. He should me a Spark, a Sentra and a Sonic. I was impressed by Will and his knowledge of the Sonic but I want to return during the day to see it better. Great experience.

ATE_AIDA

Sep 30, 2016

I came in early one morning without appointment for first free oil change on my recently purchased Chevy Trax from a sister dealer. i was told to hang in there for an hour and a half but to my surprise, my car was done in 30 minutes.

kurtfb7199

Sep 30, 2016

Worked with Carlo. I showed up 2 minutes prior to appointment and Carlo was already there. He gave me a warm greeting and was fantastic. He showed me to the lounge area (which was very comfy) and he gave me updates as things happened to my vehicle. Overall very impressed.

DDORENKAMP

Sep 30, 2016

My service rep. was excellent n Very cordial and took care of all my questions & requests. I will ask for him the next time I come in.

Tammy Roger

Sep 30, 2016

I passed by to see what options I had to trade my Trax for an Equinox. I had a very pleasant experience because my salesperson, Will Ramirez, was very helpful in showing me what my payment would be.

ABELCORP123

Sep 29, 2016

I waited at home all day for my services to be completed. I had to call to find out that my vehicle was ready. The tag hanging from my rear view mirror showed when my car was in and also when it was out. 1 hour is all it took. I had to arrange for other transportation all day and only to find out I could've had my vehicle back in an hour. Someone should've notified me. Not Cool.Mrs. Perez

cynthia.deltondo

Sep 29, 2016

From the time I walked in to the times I walked out, everyone was great. the dealership was very clean, friendly and happy.seemed to love it and that was very nice to see.

CDICENSO24

Sep 29, 2016

After 3Cars we bought from Sands and had them serviced by Jake who did take care of all our Needs . He is the best and I hope to find the same caring People in Fairfield,Ca.Thanks Sands and Jake .

JMP44

Sep 29, 2016

I had a great experience All was taken care of and my service advisor Jake was as great as always. Thanks again.would recommend this dealership to anyone

T6788M

Sep 29, 2016

i dont know how else to say it but with victor and henry both helping me i have been so very grateful !!!!!! they both have worked hard to take good care of me and my truck. awesome!! i will continue to bring my truck there. i had been told at one time there is a mechanic there who it sounds like he remembers my truck and will work on it to continue it running strong. regardless of who it is working on my truck they will do the same as well. i am grateful. thank you to everyone who i have had contact with at this service center.

Anna Lopez

Sep 29, 2016

Bought 4 Cars from Sands Chevrolet great customer service my Sales Consultant Frank La Rosa was the best the process was fun and easy Frank even followed me home because I forgot my check book to retrieve my down payment saving me a trip from returning to the dealership

Treeassassin

Sep 28, 2016

Andrew was very helpful from the get goGot everything together for me Made things flow smoothlyMy truck will be here in just over an hour Great logistics You need a truck and your from out of state Let Andrew help you get what you need Great on working with me on the price and shipping costs

JOE.FRACASSI

Sep 28, 2016

Another professional experience with sand service department and Jake Freeburg will return to Sands again and again because of the service and Jake always treating me in a professional and courteous manner

HDRJL

Sep 28, 2016

I am always happy with the service and price for my vehicles when I bring them to Sands Chevrolet. I have two Chevrolet trucks and I always bring them there for service and any repair work that is needed.

dodiemac2

Sep 28, 2016

We were extremely pleased with the service and knowledge of the Spark from Javier Garcia. He was friendly and detail oriented. We would recommend him!

Alex Romero

Sep 28, 2016

I came in looking for an inexpensive luxury vehicle. I spoke with Will Ramirez and he showed me the Impala. I was happy with his details on how the technology on the car worked.

Judy Hunt

Sep 28, 2016

Frank La Rosa was awesome was able to get me a fair value for my trade a 2013 Chevy Captiva and assisted me with the purchase of a new Chevy Trax. I Love the new Chevy Trax Thenk you Frank I will be sending you referrals

Brandy Ohare

Sep 28, 2016

I was pleased with my purchase. I traded my 2015 Tahoe for a 2016 Tahoe. My salesperson, Will Ramirez, made the experience pleasant.

TPwelder

Sep 27, 2016

I have been searching for an affordable used truck for a while now. I can across an inexpensive one on Sands website, and submitted a question on its availability. It was there, went in and drove it, and bought it! Andrew made the process really easy! I will definitely be back and refer friends to Sands and Andrew

GoBoys1

Sep 27, 2016

I have purchased previous vehicles from Sands and I love them. Andrew was awesome as well as my service advisor. My old car was done and it was time for a new one. Thanks guys!

Chica781

Sep 27, 2016

Thank you for a great experience and friendliness. Also for taking care of me with truck rental. The staffeta was also very nice. Everyone I came in. Contact was very helpful.

Manny Yesse

Sep 27, 2016

I was looking for a Silverado and Will Ramirez helped me find a truck that I really liked but had to talk it over with my wife before making a final decisions. When I'm ready to buy I'll definitely be coming back to Sands Cheverolet

RSBUD49

Sep 26, 2016

Was told my car would be ready in 1hr it took 2hrs. They said my car would b washed and that's just because I asked. They didn't wash my car was told they would do it but I was already late for my appoint elsewhere. Then was told they would wash it next time..Really. You would think when you pay almost $500.00 for a service a car wash would b automatic. I know other places offer that curtousy...

Gale Oliva

Sep 25, 2016

I went to Sands Chevrolet in Surprise to trade in my 2013 Camaro for a 2016. I was helped by Will Ramirez and he was very knowledgeable. He explained in detail everything about the vehicle and paired my phone. I will definitely come back when I'm ready to upgrade.

azkitty

Sep 24, 2016

Bryan became my "go to" guy when I purchased my 2016 Colorado. He is ALWAYS available to answer any questions, handle any issues and is just a great service rep and an asset to Sands Chevrolet, Surprise.

casper15545

Sep 23, 2016

The staff was amazing and Quentin and Thomas went out of their way to make sure I got what I wanted, which was the 17 Impala. I definitely recommend using Sands Chevy for your future purchases.

BILL LONG

Sep 23, 2016

I came to the dealership for the first time. I just moved here from Illinois. And needed a car I walked in and Blair was very helpful and greeted me right away. We had to look at a few cars. We found the right one. Great car..Love it

Johnson

Sep 23, 2016

I went in to Sands today to look at leasing another Traverse or an Equinox. The salesman, Will, showed us both vehicles and showed us exactly what we asked for. We currently are leasing a vehicle and decided to wait until our lease is over before jumping into another one. When I'm ready to do business I'll definitely come back.

dianef_8612

Sep 22, 2016

My experience wonderful everyone was so helpful and mety needs Erwin was an excellent sales person he was friendly courtesy and he made sure I got the best deal possible

Canbarker

Sep 22, 2016

At 8:00 am we emailed Sands on a car and a call was received minutes later. We arrived at the dealership close to 10:00 am and at 2:00 we walked out with our car. Wonderful to work with from Sales to Finance.

sgwyn

Sep 22, 2016

Our service rep is the greatest. He takes care of everything we need. Always has the customer best interest. I always look for what is new. The environment is very nice. Plenty of seating.

Donald Oderkirk

Sep 22, 2016

Whenever I bring my car in for service, I am met by Victor who always shows kind consideration and when the car is finished being serviced he always explains, very clearly, what was done to resolve whatever the problem was.

TK82287

Sep 21, 2016

Drove 52 miles to Surprise from Gilbert just to do business with Sands. This is based on my previous experience buying two other cars from Sands. Sent an internet request for a quote and Blair quickly hit me back with a great deal, told him I had a trade, set up an appointment and the rest is history. My wife and I showed up early, Blair was ready, welcoming, friendly and ready to make a deal. Ended up driving away with a little more than I intended to, but that's not at all a complaint. Blair and the Sands team made my wife and I feel like the most important people on the lot. This was not the typical all day, stressful car buying "game" that has become so prevalent at other dealers. I came, I saw, I bought and it couldn't have been easier, or more enjoyable. I'm definitely a loyal Sands customer.

garyrushtonaz

Sep 21, 2016

The rating is based on not so much as the quality of work at Sands but On the Quality of the product they sell. I leased a 2016 Malibu in February and it has been back twice for recalls. This time the parts were not available. Other issues like poorly installed seats, hood trunk release, ODB panel making noise and creeks and rattles in the dashboard. Everything could not be duplicated as usual when you take your car in for service so repairs were not made. I am a long time GM owner and used to the quality issues but was hoping for a better product this time around with all the great reviews Chevy has received. I will continue to use Sands and recommend them when It comes to sales. Their sales team is awesome.

FLOREST11

Sep 21, 2016

I took my Traverse in for service for my rear light. I came in early on a Saturday and had the shuttle take me home. I know Saturday's are very busy so expected my car to be there most of the day which wasn't a problem. Matt called and luckily it wasn't anything major. My car was ready by 3:00 p.m. and the shuttle came back to pick me up. All around it was a good experience thanks to the service team.

dlk918

Sep 21, 2016

Sands Service made our maintenance visit easy and hassle free. After making the appointment, I thought that it would tie up my whole day! Instead it took less than an hour and they even washed my car for free!

gwen_jackson85205

Sep 21, 2016

The only complaint I had for this dealership is that I when I offered them Cash for my vehicle I felt both the Internet Manager and the Salesman should have not continued to want to barter with me over the price... AND the Internet Manager should have included to have BLUETOOTH installed for FREE especially since the vehicle wasn't Bluetooth ready. Other than that it wasn't a bad experience.

RICH

Sep 20, 2016

I would like to thank Denise and Steve for accommodating me under the circumstances i presented them. I brought my Yukon in for quick oil change and it turned out to be more work than was wanted at the time. Steve made me comfortable with a decision and I am very thankful.

suziv

Sep 20, 2016

I finally was able to get my dream car (Red Corvette). I haven't stopped smiling since I bought it. I couldn't have had a better buying experience. Tony Evasco is the Best. He was very helpful and just so very nice. Everyone at Sands - Surprise are very nice. I will most certainly be recommending Sands to friends & family. Thanks again, Tony.

JACK.LYNNETTE

Sep 20, 2016

Every one at Sands made our experience a pleasure. Professional, knowledgeable and friendly. Nicholas Le Jander is a real asset to Sands. Patient, very knowledgeable and professional.

Jamie Shumway

Sep 20, 2016

My experience at Sands Chevrolet was top notch! Blair Wilkes went above and beyond to make me feel comfortable with my purchase.I will recommend Blair and Sands Chevrolet to all my friends and family.

BOARIII

Sep 19, 2016

Sales staff was excellent, great service. I would recommend Sands to all of my friends and family. If you need a new car, or service, it is worth the drive

PATRICIA.RESENDEZ

Sep 19, 2016

I just want to Say A big thank you to Bryan Gendrich for providing excellent Service. He's been Very helpful & professional since I Been taking my Car for its Service. Thank you Bryan your the Best:)

LCHRISTINE2

Sep 19, 2016

Very friendly, and fast!! They took care of the item that I came in with. I asked them to do a couple of more things and they did so without complaint.

JRANDBRITTANY25

Sep 19, 2016

Great service and awesome customer service. We will be asking for Ken from now on. He took the time to get to know us as customers and find out our needs for our vehicles

Car gal

Sep 19, 2016

Helped me when I was in a snag. Battery was acting up. I called and they got me in immediately. Staff was helpful and they got me on the road quickly. Very happy with my service visit. Thanks!

TERRYASIALA

Sep 19, 2016

Great customer service and had a short wait time. Everyone was very friendly. Koda was the gentleman I worked with. Great guy. Love my car.

BPINADELLA

Sep 18, 2016

Excellent customer service I had to have a new odometer rebuilt for my 67 corvette and got it back in resonable time frame Thank You so much

jordantsmith33

Sep 17, 2016

Always polite, and has never tried fooling me into false maintenance. I would recommend sand Chevrolet. Jake was very helpful and honest. I would buy from sands again.

Dale E. Joyce

Sep 17, 2016

Service was good and Mr. Henry Smith was outstanding. What more can you say when you are coming in for a recall. Not too much

DJ46PEACHES

Sep 16, 2016

Every time I have to have anything done to the car. I am always greeted by friendly people. They make sure that the car is taken care of, and so am I. I have been to other dealers service departments, Sands is by far, the best.

azimbatman

Sep 16, 2016

I appreciate Rob and Joshua's dedication and honesty with me as a returning customer..Great experience I would recommend to all my friends and relatives

dkfaz

Sep 16, 2016

I just wanted an oil change!!! Don't try and sell me more service that is not a priority. Great you found more stuff that is wrong, but it's not a crisis. My car is old, I get it. Service keeps getting worse, especially over the last year. I don't have the confidence that the tech did his job correctly. My oil tracker wasn't reset and instead it was put into the menu to reset my key fobs. Not cool! Then when you tell me you are going to write down everything I need to have done and not give that to me, makes me question if there really is anything wrong. I might have considered having other stuff done if you didn't make me feel like I don't have a clue of what you are talking about and also tell me that you have no records of any type of service done on my car. You need to take a minute and do your research. Also, give me the courtesy of a customer to the end instead of just pushing me off to the cashier because I didn't buy anything else. That doesn't make me want to have you fix other stuff either.

aprilscotty

Sep 16, 2016

my wife and I purchased a used 2011 Tahoe, after driving the vehicle home I found worn wiper blades, right rear brake light was burnt out and tire pressure light is on, when I returned to give my down payment I spoke with the salesman about having these items taken care of along with adding a additional remote and key, he said he would call me to set up and appointment to have vehicle repaired, I never received a call back, and I have left several messages since then, the care had a very poor safety inspection. would not recommend sands surprise as a place to purchase any vehicle.

JEANBLASKO

Sep 15, 2016

I had a screw in my tire on Sunday night and I had the light come on.I called in t he morning and Jake said bring it right up, which I did.He had it fixed, the car washed and I was on my way home.Jake is a great, he always takes good care of my car and I never leaveunhappy.

MYTHMINDER

Sep 15, 2016

Great Service !.. Fast and Friendly ! Always willing to listen and explain , answer questions .. Etc..Have taken many of my vehicles here for many different reasons and have always had excellent service and accommodations .

CUBS42388

Sep 15, 2016

I had ken and he was very polite and friendly to deal with, i will continue to use them as long as i a have my car

SWELLSA2

Sep 13, 2016

Our experience with the dealership has been a pleasant one. Scheduling an appointment was easy and we were able to get the appointment when we needed it.

joan.krachey

Sep 12, 2016

Very helpful went well time was reasonable was happy with everything I would definitely take my Chevy Equinox to sands again if needed I was very satisfied with all aspects of my time there

charlesmillerj

Sep 12, 2016

Brought my car in for an oil change and tire rotation. My car isn't that old they told me my alignment was bad. I took it to another dealer after my oil change and was told it was ok. The oil change took 2 hours. They left a dirty rag in my cup holder and there was oil all over the interior of my car. They moved my seat adjustments too. After I had left I realized there was no way they rotated my tires because I never gave them the lug unlocking tool they needed to remove my tires. Makes you wonder what else they are messing up. They had someone call me to ask why I missed my appointment a few days later too. I didn't miss any of my appointments ever but every time I go there for service they always call me to ask why I am not going to my appointments. This is my third and last car from Sands Chevrolet in Surprise Arizona! Each of my cars I purchased there has cracked windshields they had to fix. These were brand new cars! The list is a mile long with this place! Very very frustrating and rude people!

jcastaldo

Sep 11, 2016

Great service everyone is very helpful. Henry my service rep keep me informed and had my truck reedy as promised. I have been going to Sands for about four years now and always a great experience..

sagrevsol

Sep 9, 2016

Sales department is been calling every week saying they have great discounts,I went twice and they said unfortunately not available to do the deal,they call again and they said come over we can do the deal and waste my time

THELWELLWALKER

Sep 9, 2016

Jean is the Greatest! Treats me like family! She gets my car right in and taken care of immediately. Her hard work is much appreciated!!

Sandystime

Sep 9, 2016

This is a nice dealership, everyone seems to be helpful even the tire guys. Everyone was very professional and I was treated really well. It's a nice and clean facility. All the information was correct. Very informative. I was very happy with the service. Ken specifically help me understand the charges on my invoice.

Bridgeman378

Sep 8, 2016

Sands Chevrolet and Brian Abbott are AWESOME !!! Thanks for fixing my tire that had a nail in it and was losing air. After going to a near by Tire Store that told me my tire wasn't repairable and I needed a new tire, Sands fixed my tire at no charge. Thanks,Bill Cook

truemanbeach1

Sep 8, 2016

I BROUGHT MY 2015 AWD EQUINOX INTO THE SERVICE CENTER WHERE I HEAR A GRINDING NOISE WHEN I TURNED THE WHEEL. MY SERVICE ADVISOR HENRY SMITH SAID THAT HE WOULD CALL ME WHEN HE FOUND OUT WHAT THE MATTER WAS IT WAS DISCOVERED THAT THE DIFFERENIAL OIL WAS BURNT. THEY REPLACED THE DIFFERENTIAL IN A FEW DAYS AND I WAS ON MY WAY AGAIN. I HAVE HAVE ALWAYS HAD EXCELLENT SERVICE WITH THIS DEALERSHIP EXCEPT ONE TIME WHEN I WAS NOT ABLE TO GET HENRY SMITH AS MY SERVICE ADVISOR. HE HAS ALWAYS TREATED ME FAIRLY. HE DOES NOT BELIEVE IN HAVING ANY UNNECSSARY WORK THAT DOES NOT NEED TO BE PERFORMED. HE TREATS ME LIKE FAMILY

djh2020

Sep 8, 2016

I have tried other Chevy dealerships closer to me and I am not sure if I am treated differently because I didn't purchase my truck there but its like night and day. Courteous, friendly, honest, and took care of me so I was back on the road quickly. I have to drive farther to get here but its worth it, will continue to come back.

MORGANAZ

Sep 7, 2016

Our tech got the work done quickly and found us some coupons that helped us save money. It actually cost LESS than their estimate which I have never had happen! Add to that, he was very friendly and easy to talk with, made for a relatively painless trip to the shop.

mpud1976

Sep 7, 2016

I made an appointment online. When I arrived I wasn't greeted for at least 10 minutes. Then I was asked what I was doing there. I guess they were not expecting me. I had to call to see if my truck was ready a few hours later. I was told it was. So when I arrived I was just told to sign to papers and gave me my keys. I assumed everything was checked out but yesterday my battery died. I went to courtesy Chevrolet. Much better experience overall. They asked me if I wanted the recall fixed that I thought sands took care of. Well you didn't. I just feel like the overall experience with sands service was very disappointing.

shay

Sep 6, 2016

I had a great experience!!! Ladaryl Washington was my salesman very knowledgeable, honest and polite!! He is the go to guy! The staff is great they are friendly and outgoing..everyone made sure I was being helped.. Loved my experience!!

dwindish

Sep 6, 2016

Five star service Mike Conway took care of us. He showed us what we needed and not what we didn't. And help to make the deal work for us. I would recommend him to anyone that I know is interested in buying a car or truck

JPAOLO1

Sep 5, 2016

I always receive great service at Sands. This is my 3rd vehicle. I also have 3 family members who have bought from there as well.

RonP

Sep 2, 2016

My A/C compressor went out and everyone in Arizona knows that is not a good thing. Sands Chevrolet saw me first thing that morning and had my car back to me in short order and at what I believe to be a fair price. My Service Advisor (Jean) went above and beyond to assure my comfort from donuts, to courtesy rides, to routine status calls. About as good an experience as one could hope for. I have a history with Sands and have always had excellent service.

CBOLE8

Sep 2, 2016

Matt was very helpful. Made sure my needs were taken care of. Just a good experience. I will definitely us them in the future for my truck service.

CORDESDON

Sep 1, 2016

I was greeted promptly, accurate discussion of what would be done and approximately howmuch time it would take. The job was perfection and to top it off Generous Motors picked up the tab.

Allen m Burch

Sep 1, 2016

Did a great job . Helped us out . And he was down to earth awsome . No pressure at all and wasn't worried about make the sale to hard but he gave me the hard facts and numbers

LEEAZ1967

Sep 1, 2016

they didn't call me when the work was done . actually the work wasn't done.i am st5ill waiting for the parts to come in.its been over a month,. i don't think sands would be waitin this long

deuceman

Sep 1, 2016

I like going to Sands Chevrolet-Surprise to have my truck serviced because I think they have the best service department in the valley. My appointments are always kept on time. I have the greatest service provider. He is professional, pays attention to detail, and makes sure that everything is taken care of when I bring my truck in for service. Sands cares enough about there customers to follow up there visit with a courtesy call to make sure you were satisfied with their service and if not what they need to do to improve. In my book they are a class act.

ANISSA_DAH

Sep 1, 2016

I took my car in due to the fact that my a/c wasn't functioning properly. Henry went out of his way to keep me informed of everything that was going on with my vehicle and when he wasn't there, Ken kept updating me on the status of my car. Although there was some complications with my car they made the process smoother and hassle free with there communication skills! Overall the customer service and the service they did to my car was EXCELLENT!!!!!

BLACKERTW18

Sep 1, 2016

Very attentive, great customer service, good experience. Robert kept me apprised of everything as progress was made, since I waited. They offered to give me a ride, but looking at all the old and new Corvettes in the showroom was amazing! Nice job!

DENISWALTERS25

Sep 1, 2016

Ken promised my sub at 10:15 but I got it at 10:14. How close can you get. Perfect. You also make good coffee and have good cookies.In addition I enjoyed the cookies I received when I bought my 2014 suv.

travismcasey

Sep 1, 2016

Quentin was my sales person and did an excellent job. As I was about to pull away from the dealership Quentin noticed a small issue with my bumper. Quentin took pictures of it and put me in touch with Henry who ordered me a new bumper and had it installed within a week. Great job!Travis

RIKUAZ

Aug 31, 2016

with victor morales their he is the only one i will see he professional,caring friendly and a great knowledge automobiles. he is mr sands of the service dept i feel....

VKELLEY328

Aug 31, 2016

Victor is very charming and helpful all of the time and makes my time there as if i am specialthanks Victor for always being cheerful

ROZGA

Aug 31, 2016

Had scheduled a follow-up appointment to troubleshoot a rough idle. The service team identified and resolved the problem. They did a great job, and Jake my service advisor is to be commended for working with me and the service team on how to identify and resolve the problem.Sands has always done a great job on my vehicle.!!!!!!

SRFG05

Aug 31, 2016

I have given the rating of Excellent to this service center because 1- Bryan Gendrich is very knowledgeable, pleasant and makes you feel at home.

BLEVERITTE

Aug 31, 2016

Went to get an oil change and found out I had an a.c. issue.I was given a rental until my car was fixed.Kept in contact with the sales person on the status of my car.Good service!!!!

MDLANOUE

Aug 30, 2016

Had an appointment for an oil change on my 2016 camaro.It took 1 hour and 28 minutes to change the oil and filter???I sure hope they don't pay their techs by the hour!I'll never go back there again!

4HAIRDAZE

Aug 30, 2016

I would definitely bring my car to your service center. Every one was very helpful. I didn't have to sit in your waiting area very long.. Thanks again for a great experience.

JENNINGS.PARAMORE

Aug 30, 2016

Great customer service experience, but vehicle kept getting pushed back for repairs. Dealership did offer a vehicle of the same model for a loaner for no charge at least that's what I thought until I saw the bill. It looks like they charged my extended warranty company for the vehicle. Service advisor was very friendly and accommodating. She kept me abreast of every detail of the repair.

CASEYSBUZZ

Aug 29, 2016

I recently brought my 2012 Camaro with 46,000 miles in for a service airbag light. After dropping it off I was told the following day that it was not covered under my warranty and that my airbags would not deploy unless it was fixed. I was quoted $739 to replace the part. Not being able to afford it the service advisor said he would speak to his manager. I highly doubt that even happened and I picked up my car the following day. I find it very concerning that they didn't even offer to work with me on this issue and let me leave in a unsafe car! After speaking to several friends who work for other dealers I feel they could of done more!

egnats62

Aug 28, 2016

Jake provided a friendly service experience Was able to use the shuttle service which was very convenient. Truck was washed after serviced. Not pressured for extra services.

PHXMIKE

Aug 28, 2016

Ill start by saying that EVERYONE at Sands was courteous and had a positive outgoing demeanor. The service advisor worked hard to ensure that my car was taken car of the right way. My limited interaction with the service manager left me to believe he wanted to do what was best for me in my situation. They were quick(with a nudge) to place me into a loaner vehicle to get me going since the don't shuttle out of the general area and I work downtown. That being said, My car went back for rework over 7 times each time presenting a new issue upon pickup. The frustration level of all involved rose up a notch every time I brought the vehicle back. This was an older Chevy vehicle (early 2000's) that I brought in for repairs assuming they would have no problem at Chevy with a Chevy. Not the case. Long story short outside the service advisor floor...the level of service provided is suspect. I will say this the car now is running smooth and I have not issues it just took 2.5 months to get here and alot of "extra parts" that they covered.

JOHNBRISKE

Aug 27, 2016

Brought vehical in for warranty recalls and to get regular service performed. Staff was prompt and courteous. They rotated tires free of charge and performed front end alignment check. Found minimal problems and we approved the correction. Price was discounted but we'll worth the price

Susie445

Aug 27, 2016

Jason was wonderful throughout the buying process. Positive and professional experience. We love our new vehicle. Jason told us what we needed to hear not what he thought we wanted to hear.

Firefighter

Aug 26, 2016

The first salesman was good. But after that they were very rude, and completely unprofessional and thought they could just push us around. I having been a previous buyer form them will NEVER EVER GO BACK. Not for anything or any reason. Do not buy from this dealer go elsewhere and save yourself the hassle. And by the way this was for my wifes first ever new car. The car that we were looking at was completely dirty inside and even after they cleand it twice. I still had to have a real professional clean it just to make it look nice again. Then when they gave us the key. That's right just one key. They refused to make a spare one. When asked for 24 hours to think about price they refused. This is the only dealership who has ever refused this. I have had dealerships honor prices that we worked out the week befor. They would not even think of giving one day. Never shop here.

TONIETRINCI

Aug 26, 2016

Karo kept us up to date on the repairs of our vehicle as well as working with us in making the repairs affordable. Thank you

sue-brethopkins

Aug 26, 2016

Mach was my salesman he did a great job. Found exactly what I was looking for in a vehicle. Very satisfied thank you Mach for all your help

PS5039

Aug 26, 2016

Ken was very friendly, helpful and kept me advised of work being accomplished. He was right on with his estimate of time required and checked on me a couple times in the 2 + hours it took for service.

JATKINS525

Aug 26, 2016

I was so impressed with the fast and professional service of the team there. Everyone made me feel welcome and they did a great job on my hummer.

LINDSAY.MYERS2

Aug 26, 2016

brought old vehicle in for service, ended up having blown engine with other issues. looked at used, but decided to buy new. very happy with purchse

Car gal

Aug 25, 2016

Henry was a great help with taking care of maintenance I our car. He found great deals for what we needed. He went above and beyond with the care of our car. Walked me through everything. Thank you Henry at sands.

APro2581

Aug 25, 2016

I was impressed not only by the quality work completed during my service vist but Ken was amazing keeping me updated on the time schedule as I was waiting for my vehicle to be finished. I appreciate that he took the time to explain everything to me and made sure my wait was comfortable. He went the extra mile and I was grateful!

trader1998

Aug 24, 2016

Bryan is great, everything is done quickly and he always lets us know if there is something we need to take a look at or if there are any concerns.

ANARDI4920

Aug 24, 2016

I was highly satisfied with the service I received. Karo was professional and I felt he had my best interests in mind. I return to Sands because of their customer service.

BAMOST

Aug 23, 2016

Great service experience with Matt & Steve in the servicing of my Colorado. They kept me informed via text & phone calls as to the status of my repairs. Great dealership to deal with. I have already referred customers to their service area from other Chevy dealerships.

J.BEDOY

Aug 23, 2016

Thank for your awesome prompt service.Thank you Carlo for your help and calling us back in a timely matter. I appreciate Sand's Chevrolet.

LEONARDOG6788

Aug 23, 2016

Everybody was patient attentive and very helpful with full of details to fulfill my experience. I was pleased with my purchase, great dealership looking forward for the future.

kevin

Aug 23, 2016

I worked with Jean, who is a service advisor. She kept me up to date as to the repair status....called me when the first diagnosis was done, informed me what the repair would be, estimated the time until the next update - very professional. She let me know when the car was about 30 min from being done, so I could come and pick it up at my convenience. I never like to bring a vehicle in because something failed, but Jean made this experience as good as it could be and exceeded my expectations. I will definitely go there again and when I do I will ask for Jean.

donsr

Aug 23, 2016

Got us in and out quickly got me a loner vehicle. Very pleased with the service and the service personnel will most definitely be returning for future services

CLRLOZA

Aug 23, 2016

Overall my first time experience buying a vehicle was terrible. It felt as if everybody just wanted to make a quick buck and get me out of the dealership as soon as possible. The only person who salvaged my deal/purchase and prevented me from giving this overall rating a one star rating was Jaime the sales Director. Caleb in finance was unprofessional and was very poor when it came to communicating with the customer. I would not recommend anyone go to this location. Careless staff..

DG1561

Aug 23, 2016

Was in on Saturday for an oil change. After picking up my vehicle I noticed something different. I found my center console had been ransacked. I had placed my work badge on top of everything as the advisor was walking up to get my keys. It was now in the middle of everything. Afterwards I found out someone opened the back because I had a 12 pk of soda I had bought the night before was missing a couple and one had a puncture that was placed back outside the box. I ended up with some clothing in the back WET! I called the advisor before noticing the back and was told I'd get a call on Monday from the Manager. Well I waited til 4pm no call so I called and was told I'd get a call shortly still no call. I'll be taking my business somewhere else especially when I go to buy my next car and will make sure anyone I know doesn't go there!! One unhappy person and feeling violated that someone went thru my vehicle. There was no reason to go thru my stuff it wasn't like I had a new car and might have money in there. This wasn't the advisors fault but I have not heard back from anyone higher up.

JTM692

Aug 22, 2016

I had a blowout on I17, These guys fixed my tire, caught me up on required service for my vehicle, fought with the towing company on my behalf, and got me out within a day !!

Alfred's Malibu

Aug 22, 2016

I came in to just look around, and I met Mike Conway. He answered all my questions and listened to what I had to say - was not pushy, and after a little while longer of talking, we found a car that was perfect AND that I can afford. Mike was great and so was buying at Sands. Thank you

Jersey

Aug 20, 2016

Chad at Sands Chevrolet is great! very helpful and made the buying process fun and easy! go see him today, you won't regret it!

SUEWILCO67

Aug 20, 2016

As always, Matt goes above and beyond to take care of all my service needs. He always finishes with a clean vehicle to return to me. Thank you Matt for your excellent service!

ZAGORSKIJ

Aug 20, 2016

Brian Abbott is wonderful service advisor and we were so fortunate that he answered our call. He is all about the customer and we so appreciated his assistance. Thank you Sands for employing the caliber of service techs like Brian Abbott.

BNSCRIS

Aug 19, 2016

Three hours for an oil change is not acceptable. The next time we will consider someplace much closer to home! After traveling 40miles to wait that long?

shrummie53

Aug 19, 2016

Matt and the service team were very professional, and courteous on my recent visit. They performed all my scheduled services, plus the recall items and were done in record time. Everyone was very helpful and friendly including the shuttle drivers.

CARLOSPUBILLONES

Aug 19, 2016

I am in the military and I've moved a lot many different places across the US and abroad. The service I received from Sands Cheverolet and my service advisor Jean was better than the service I received from BMW and Lexus when I owned those makes. Best fof on A to Z, from the moment I pulled up Jean was at my door before I exited, see listened and understood why I brought my Chevy in. From there she set up my shuttle to work and guided me to the coffee, refreshments and breakfast. The lounge was comfortable and I was routinely greeted my other members of staff who ask if I need water or anything else. When he work was complete I was called and upon my arrival I was explained all the work performed and guided to check out and to my car. The prices, better than I found online or at discount tire. I had regular service, new tires, alignment, tire road force balance and a door seal replaced. I will definitely be back Tim and time again for all my service needs, I might just come in to say hello.

GRETADANE3

Aug 18, 2016

satisfied with service and time of repair. Not only was a factory recall completed in minimum time but treated with friendly staff and cleaned car as an additional service.

TRGREP

Aug 18, 2016

Always happy and very knowledgable. They go the extra mile to keep the customer happy. I went in for an oil change and they took care of a recall item as well in the same amount of time it would take for just the oil change.

Vic's Refrigeration concepts, llc. (victor)

Aug 17, 2016

We bought our second truck at Sands chevy from Vinny Rodriguez and Brion Ferranti great customer service, helpful, pleasant, don't beat around the bush...I would diffently guy my next vehicle from either one of them. Always with a smile on there face. Thank you both again

dlien61

Aug 17, 2016

We were looking for a new vehicle and a dealer that offered good service. Sands Chevrolet was very professional and met all our needs. We were satisfied with our purchase.

AZSPHINX

Aug 17, 2016

I specifically asked Cairo to plug in my electric vehicle (Volt) when I dropped the car off for repairs. When I went to pick it up, it was sitting in the parking lot, not charging, even though the charging station was not in use. My oil change was fine but when I went to roll down my window, which the regulator was replaced on, it would not roll down. I would have hoped this would have been checked prior to the keys being handed to me. I was already half way home so now I have to drive around without my window working until I return to Sands to have it repaired again. Brian Abbott did apologize several times.

labrock82

Aug 16, 2016

Friendly, knowledgeable service staff who go the extra mile to make the experience a positive one. Not only did they wash the exterior of my truck, but they also vacuumed the interior. Its the little lthings that make a difference!

KURT

Aug 16, 2016

Henry was great. Kind and intelligent. Had me out within 45 min. Only wish the mechanic had washed off the engine area that oil was spilled on.

SRFG05

Aug 16, 2016

After 2 Chev, dealers on three occasions failed to diagnose the problem, Samds Chev. got it right on the fourth occasion got it right....Three cheers for Sands Chevrolet's diagnosticians.....i

craig4885

Aug 16, 2016

Service called about an open recall on my truck they set appointment for me and I was in and out in less than an hour,with a free car wash.This is my 3 trip to the service dept with no problems at all.great service and fast.

ricewingers

Aug 16, 2016

We have dealt with Gateway Chevorlete and had a terrible experience. A salesman stole items out of our car. Sands provides "Excellent" service. Will return to Sands.

2013happy2013

Aug 16, 2016

we did not have an appointment for service and we had the warning light come on to change the oil.we were also out of town . we called sands chevrolet in surprise and the said to bring it right in. we arrived in 2 hours and bryan gendrich took the truck right away, he was very friendly . we were so happy to be treated so well. also rob donlevy gave us a voucher to fill our gas tank that bryan took care of. sands chevy in surprise are really always wonderful

RAM253

Aug 15, 2016

I have been using the Sands Chevrolet service for several years. Therefore, this review is not just based upon a visit or two.From the time I drove in to the moment I left, I was treated like royalty. The service advisory staff could not have been more attentive. My adviser explained everything to me before they proceeded with my service. The waiting area is very comfortable. I was kept informed as to the progress of my service. My experience was truly an "Upscale" by every measure. Furthermore, it has been this way since my very first visit.Kudos.

DADDY_JEFF8

Aug 15, 2016

I brought my Tahoe in for a LOF and after talking with Byran I opted for an alinement as well. Byran found it had a broken part whitch was under warranty and I left with just a LOF charge. Byran really saved the day by looking at my extanded warranty and finding out that the parts and also the alinement were covered saving me hundreds. I will definatly see Byran with a ( Y ) again for any service needs.

KYANICRIS

Aug 14, 2016

I will continue rating Sand Chevrolet at Surprise as the #1 when it comes to Customer service. Glad to meet professional that can solve your problems all the time. Thank you Ken

quints.afo.1996.86

Aug 12, 2016

It was great, they told me everything I need it to know.. It was straight to the point. Plus they where kind to me and every polite Towards me. They gave me lots of options that where vary important to the situation I was in.

ROZGA

Aug 12, 2016

I was always reluctant to take my vehicles back to a Dealer as I believed they were more expensive and slow to have the work performed. However, after moving into our new home in 2010, and having Sands Chevrolet close to our home, I thought I'd give them a try. To my surprise and delight I found their service department staffed with very knowledgeable and friendly people. I further found their work to be excellent, and very competitive. Jake Friedberg is the best - most competent, knowledgeable, and friendly service advisor/technician I have ever encountered. And in over 55+ years of driving, this dealership is the best. Not only are they better than other Chevrolet dealers, but better than BMW, Ford and Cadillac dealers that I have been to here in the Valley. I will continue to have our vehicle serviced only here at Sands Chevrolet in Surprise.

Bridgeman378

Aug 12, 2016

I was very happy with my visit to Sands Chevrolet to get the oil changed in my 2015 truck. Dealing with Brian was a pleasure. Thanks,Bill Cook

PATTYB

Aug 12, 2016

My last visit I needed to take my truck in because I had my battery replaced after hours, so I had AAA come and replace it, well the battery worked fine, but nothing else inside the can works; radio, window, air et;; While it was the took care of a couplr recalls, and needed maintenance items that were due after a phone call, repaired a headlight. The ttok me home and picked me when it was ready, Denise who took care of my service needs was very helpful.

Chris Harrell

Aug 12, 2016

Great staff, (Steve, Denise) they followed through with everything that they said they were going to do in the time frame that they said they were going to do it. Very friendly and very helpful, great atmosphere.

BELASKO7

Aug 12, 2016

3 years ago I moved to Waddell and reluctantly used Sands Chevy since they were close. After a few bad experiences with ... I wont mention his name, I went else where.Due to not being able to get to my other service station on Bell (destruction) road, I once again reluctantly tried Sands Chevy in Surprise. This time, I got Jake for a service advisor and couldn't be happier. He listened to what I needed done and DID NOT try to up sell me. He told me what services would be needed soon and what I could wait on. I really appreciated that! When I did get those needed services done, without me asking, he gave me a loner car. That was a relief because I still needed to get to work. The work was done for the price quoted and ready when promised.I'm glad I came back!

onesoup

Aug 12, 2016

I searched for a week and went to many Chevy Dealers in the valley. Of course they tried to sell me colors I did not want. I wanted the best! Yes I took the drive from Gilbert to Surprise. After talked to Doug Moore. I drove and met Doug in person. Doug was top notch on the 2016 Traverse. No pressure on pleasure. I got what I wanted with all the bells and whistles! Thank you,Sands and Doug Moore

Marc

Aug 11, 2016

I have dealt with Sands Chevrolet for many years. I have purchased multiple cars from Sands and used Sands service center. The service center has always resolved any issues I have had with my vehicle, no hassle and fixed in a timely manner.

AHARRELL1972

Aug 11, 2016

Brought my vehicle in to have a spray-in bed liner and hard-top cover for my new Chevy Colorado. Bryan was very attentive to my needs and coordinated for me to have a loan vehicle for the time it took to complete the upgrades. Additionally, after I turned in the loan vehicle, I discovered that I may have left my garage door opener behind. No problem, one call to Bryan and he was quick to check the vehicle and to call me back to report that he had found the opener and he would maintain possession of it until I arrived to pick it up. This is the second time I have had Bryan for service. He is always friendly, courteous, professional and spot-on with the information he provides to me. I have never experienced a "cringe factor" with this dealership's service department. Without a doubt this is the best service department I have ever dealt with in my many years of owning an automobile.

JLUNDY68

Aug 11, 2016

AC was blowing hot air on 2015 Silverado. Dropped truck off on Monday eve and was all fixed by 2:30 PM the next day.

PNJ

Aug 11, 2016

Took are car in window wouldn't roll up. Our service specialist Victor Morales very professional, polite knows exactly what he's doing! Thanks Victor.

MARIANO570atMSN.COM

Aug 10, 2016

All what I can say it's that they have a very good service and an excellent performance. Plus they are very friendly. I love this chevy Diller

donaldduck_58

Aug 10, 2016

Brian in the service department was very prompt with getting us the information we needed.. We set up an appointment . He took care of our needs. He took the time to explain everything to us before the work got started. We would like to say thank you very much for his help .

cmcpheron

Aug 10, 2016

Andrew was super helpful and awesome to work with. He made everything very smooth and simple. I would recommend anyone to go see Andrew. He is very personable and professional. The only issue is that he's a Texas Rangers fan. :)

Alfred

Aug 9, 2016

i bought my Malibu from Mike Conway who was such a pleasure to work with. ANYONE who wants to get into a Chevy - go see Mike Conway and not anyone else. It was fantastic.......and I love my new car!

LTibbedeaux

Aug 8, 2016

Always enjoy the people at Sands Chevrolet in Surprise. Needed to replace a vehicle, and we were looking for a specific model and color. Rob Donlevy went out of his way to help us, and we are so happy with our new Malibu!

willard5115

Aug 8, 2016

Brought vehicle originally in for AC problems, but while it was there they ended up also fixing a couple of recalls on our vehicle. Very pleased with Jake our Service Advisor.

APRILYNBR

Aug 8, 2016

Came in for oil change front in alignment and now waiting for my seat covers and doorhandle Victor the good Service manager i'll be back again

DONALDMURRAY08

Aug 6, 2016

WE ENJOYED MEETING HENRY AS OUR NEW SERVICE ADVISOR. This visit resulted in the lease of a new 2017 Chevrolet Equinox, with our '08 Equinox being traded in on a new vehicle lease. We look forward to working with Henry in the future.

CHARLES_RALSTON

Aug 6, 2016

As my title states, I have mixed feelings about my experience. At times I felt like I was getting the run-around from the sales person and that he wasn't entirely focused on my needs. However, he worked with me for getting an amazing deal on the vehicle, so in the long run that is what really mattered most to me. The two big negatives that I had with the experience was first the vehicle I was getting was getting reconditioned by the service team. I asked multiple times for a list of all the work that was being done to the vehicle. I never received a list or printout of the services, even though they added additional costs to the vehicle for the reconditioning. The second issue I had was when it came to delivery of the vehicle. I had to wait 3 days for the dealership to finish the reconditioning, and when I picked it up, I was excited and left. After leaving the dealership and getting close to home, I realized the vehicle was just about out of gas (less than 1/4 of a tank). In all my previous experiences the vehicles have always been given a full tank. Additionally, even though the vehicle was cleaned, I still found some trash in the vehicle and dirt on the roof. So even though it was washed and somewhat detailed, you could tell it was a quick job to get the vehicle out the door. In all, I was happy with my visit because I feel I got an amazing deal on my vehicle and that is all that matters. The other stuff isn't as important, but I could easily see those issues being a problem with other shoppers.

JWARDLE90

Aug 5, 2016

Sales people are harassing. No doesn't mean no with them no matter how many times you say it. I was bothered in the waiting area while waiting for my car to be fixed, I wasn't even in the sales area. Then when my car was finished and I got it almost home, I realized the lovely new chip in my windshield. When I called, I was told there was NO WAY the chipped window happened with them. Guess I must have dreamed that my windshield was in tact before I got there. The service man was reluctant but finally agreed to fix it. When it gets to that point I won't trade in my cobalt here if it were the last dealership on earth. Luckily there's better, safer cars and dealerships all over the place.

Happy Customer

Aug 5, 2016

My husband and I were in the market for a new vehicle and a good friend of mine, told us about their experience at Sands Chevrolet and the AMAZING job Crystal Allen did with helping them 'make the magic happen' So, we popped in on a whim and we have been BLOWN AWAY with the effort, help, knowledge and patience (we had our 2 year old with us and Crystal did everything in her power INCLUDING holding our little one when he was doing what babies do best! Crystal explained it all step by step, she was so professional but, was super relaxed and to me, that makes all the difference! couldn't be happier!!!!

tkodell65

Aug 5, 2016

I always have a good experience at Sands Surprise. Customer Service seems to be a priority. Probably will continue sending poeple to Sands.Thanks Ken!

WBMB1003

Aug 4, 2016

Henry is a great service agent. He does what he needs to do to get the job done. Only guy I take my car too

wcamarena

Aug 4, 2016

Special coupons were great savings and Bryan Gendrich was a very friendly Service Advisor. Turn around time for the work I had done to my vehicle was awesome.

AM

Aug 4, 2016

Henry did a great job. Very pleasant and helpful, went out of his way to make sure everything went well. I will recommend to friends and family.

jonesreggie

Aug 4, 2016

Very professional and great work. Erwin also sold a car to my wife. He made sure that we found a vehicle that we were happy with. Thank you

ADAMSSTEVENS89

Aug 4, 2016

I took my 2007 Malibu in for some maintenance and had the pleasure to work with Ken. He was polite the whole way through and did anything and everything to make sure things were done right. His communication skills were awesome as he would call me with updates every so often. In the end I was a happy customer and will be going there from here on out.

jose1anselmo

Aug 4, 2016

Fast and easy in and out fast . Best service I had I will recommend to family and friends. Awesome service . Best prize from any other dealer :) was satisfied .

ANDREWS3651

Aug 3, 2016

I was professionally greeted by Henry, my assigned Service Writer, who answered all my questions and addressed all my concerns. I was guided to the waiting room where I waited for my car to be serviced. Luckily there was nothing wrong with the car. When the car was completed, Henry came and got me and went over what was done and handed me off to the cashier. Henry then walked me to my car. The personalized service was great.

dfsjdownie

Aug 3, 2016

very happy with the car and the cars care so far. Very un-happy with the cars Btry .. 3RD in less than 2 years. What happens when I run out of warrenty?

kellibungert

Aug 3, 2016

Sands Chevrolet ALWAYS takes great care of us. Our family has been going to Sands Chevrolet for sales and service for over 25 years - now that is satisfaction!

HAYSDONNA

Aug 3, 2016

I took my vehicle in for service and while I was advised to consider additional things be done, I was not pressured in any way. My service was done in less time than I expected and so I had more time to run some other errands.

dbb.rvtour

Aug 3, 2016

Oil change and tire rotation and car wash all done quickly. I can not stress the great service we have always received from Sands Chevrolet in Surprise.

cwestcott01

Aug 3, 2016

Recently went in to buy a new car and the experience was quick and painless! I usually hate going in to buy new cars but Andrew was great, very quick, had everything ready and I was out with my new car within an hour!

BSCCLEVERS

Aug 2, 2016

We went to get a new and use vehicle and Mack Johnson was very helpful and in getting us what we wanted. If I knew anyone that need a new car I would send them Mack way

SANDGK

Aug 2, 2016

My Rep Henry Smith got me in on Saturday and promptly took care of my issue. He took the time to sit down and very professionally discussed other service needs that are coming up, explaining why they were needed. I appreciated the discussion.

Silverado owner

Aug 1, 2016

Went in just to look and walked out with a new truck. Sales staff was very professional and friendly. Will be back in the future. Javier Garcia thanks for your time

Cowboy

Aug 1, 2016

Great place to purchase a vehicle from. Fast friendly service. Thanks to Javier Garcia. Found me exactly what I looking for.

Dbacks fan

Aug 1, 2016

Best customer service. Had a great experience with the purchase of my vehicle. Thanks Javier Garcia for helping us out.

WoodsyGF

Aug 1, 2016

I went to Sands because I used to work with one of the Internet manager, Frank. When I arrived, he was not there, so Andrew helped me. He took the time to show me every option and explain how everything worked, but was not overly "technical" in his explanations. I am very happy with my new Tahoe, and would like to thank both Frank and Andrew for helping me throughout the entire process. I am a very satisfied customer!

blondie111g

Aug 1, 2016

everyone is awesome they treat you with up most respect they don't bother you when you are walking around looking at vehicles they are willing to answer any questions you have

henryh.brown

Aug 1, 2016

I arrived early and waited for service personnel. As soon as they opened I was greeted and explained my situation and even though I had no appointment was taken care of. While I waited I enjoyed the snacks available to all customers and took a quick nap. Not long after closing my eyes , I was awaken and escorted to my newly washed car and given a explanation of all things done. I am very ashamed that I cannot remember the service reps name for he took good care of me and listened to all I had to say. I certainly will find out his name and recommend all my friends to ask for him when visiting the service area.

GRUNZ95

Aug 1, 2016

Henry is great !! He takes the time to explain the work that was done. He calls to give you an update on your vehicle. Answers questions without delay.

DJ46PEACHES

Aug 1, 2016

Any time I have to have service done on my car, Matthew Morzella makes sure that everything is done and the car is clean and ready to go. This is the best service dept. I have ever been to. Thank you Matt!

PHXSLS

Aug 1, 2016

This is by far the best service dept I have ever been to. This not my first visit. Have had 2 of our vehicles here over the last 5-6 months for service and have used same service advisor Robert Wolf. Robert is great. Doesn't leaving me hanging on he is prompt out the door to greet me and makes sure everything is done for my vehicle when I am ready for pick up. He makes sure I have a ride back home if I am not waiting in the lobby for my vehicle to be serviced. This service dept. is much closer than the one I had been going to for 15 yrs and this one brings me home. I lived outside of the (10 mile?) radius for the other dealership to bring me home and had to arrange for my husband to always pick me up. Don't know why I didn't try Sands sooner. Thanks for great service.

RDELANEY

Aug 1, 2016

I felt that Denise Anderson went out of her way to take care of my needs . Thank you Denise for your patience with me . The service center does a great job .

GNAMITCH

Aug 1, 2016

Victor Morales is a great service rep and is the reason I bring my vehicle to the dealership for service. The service he provides is second to none.

stephp361

Aug 1, 2016

Since my last experience of losing my AC when we had 117 degree temps, I'm sensitive to it acting up again. So when the AC seemed to begin acting up again when it got really hot I took it in to Sands Chev. Henry and the technician did a thorough job of inspecting every part of the AC system, made a couple of adjustments and it's behaving like it should.Thanks Henry Smith!!

Cardinals Fan

Jul 31, 2016

I came in looking at used trucks near closing, the staff at sands were more than accommodating, they went out of there way to help me find the perfect truck within my budget! A big thank you to Quentin, my salesman!

Horses4us

Jul 31, 2016

I visited the dealership on a referral from my good friend. She said Sands and staff were friendly as fast, and to ask for Andrew in the internet sales. I had picked out a few cars, test drive, and was done and on my way in 2 hours. Fast time for a car dealership!

spartw

Jul 31, 2016

I cannot say enough how good Mack is. He is patient and very professional. The overall experience Saturday July 23, 2016 was the best I have had with a car dealer. He is the reason we bought our 2015 Jeep Wrangler. Thank you againWilliam L. Spart

BRANDIBEAR15

Jul 31, 2016

If it weren't for Bryan it would've been a 3. He showed me the best customer service by far. Absolutely best service man by far! So thank you to him.

Cruze Man

Jul 30, 2016

I came in not knowing exactly what I wanted, however Quentin and Jason were able to put me on a great car that fit my budget perfectly! I wouldn't hesitate to recommend or buy another car there!!

Shantee24

Jul 30, 2016

Great experience our service tech went above and beyond to keep us happy and safe. I can't say Thank you enough he got me back on the road and did it out of the kindness of his heart!

DCINADER

Jul 30, 2016

I was in and out of there in very little time. the service was 5 star. The people very friendly. I will always go to Sands

Don

Jul 29, 2016

I had a great experience buying my new Silverado from Quentin at sands, the customer service was amazing, and the entire process went very smoothly

RBANKSSR

Jul 29, 2016

Jake was my service tech and as usual he took care of me very professionally and courteous. He treats you like family and he looks out for my best interest for my vehicle.

BKTORRES25

Jul 29, 2016

Jean was our service advisor and we had her before too. She was able to get my our transmission fixed under a recall Sui we didn't have to pay anything. She was awesome this time and last time too.

CLevels

Jul 29, 2016

My husband and I were in dire need of a new car. Nicholas Le Jander worked with us and was able to get us into a 2016 Chevy Equinox. We are so grateful and we'll be back when it's time for another vehicle. The Levels family thanks you!

lcaber45

Jul 28, 2016

I purchased a used, certified Corvette. Staff was very efficient. As normal when trading in a vehicle, you never get what you think your trade is worth. None the less, a good experience and we got a car with only 630 miles on it and saved about $12K. The dealership has a good selection of Corvettes, old and new. Worth the drive.

MREYNOLD0

Jul 28, 2016

SALESMAN MARK AND NICK DID A GREAT JOB. HE KNEW WHAT I HAD TO WORK WITH FINANCIALLY AND HE DID NOT PRESSURE ME INTO PURCHASING SOMETHING THAT I COULD NOT AFFORD

Thomas Christiansen

Jul 28, 2016

The staff was friendly the sitting area was clean, my car was finished at the time they said it would take.I would recommend a return visit

reggielori

Jul 28, 2016

My sales rep Erwin was very nice. He worked with me to give me the best deal possible. The reason I am only giving a 4 is because they put 6 inquiries on my credit report trying to get me the cheapest interest rate and I was not told that at the time.

cowbboy009

Jul 26, 2016

I contacted the Service Department about a problem I was having with the Air Conditioner.The Service rep - Jake - was very responsive and had the car into the Shop quickly. They pinpointed the problem and cleared it up quickly.Very impressed with service at this Dealer.

BOBBILEE2

Jul 26, 2016

My service at Sands Chevrolet - Surprise is always a good experience. Everything is explained to me about what my car may or may not need. Everyone is helpful and courteous.

KENMONROE49

Jul 26, 2016

The service center was outstanding in fixing my Silverado 3500 Diesel. We had problems with the injectors and fuel pump. Jake and his crew did a superb job in getting it back in to good shape. Thank you very much!

jazzyp2004

Jul 26, 2016

Took my car to get a oil change and the tires rotated. Took about 2 hours. I'm still trying to get my nephews $100 for referring me to Sand's Chevrolet, spoke to someone there and they said they would look into it. Haven't heard a thing from them.

AMAXTRAIN

Jul 26, 2016

I spent a lot of time disguising my concerns with Brian Abbott about my Silverado and he was well informed and explained my concerns. He is very professional. After talking to him, when leaving, I didn'tfeel I was getting a bums rush.

PFHARTNETT

Jul 25, 2016

Nick did an excellent job & I ended up with a new vehicle at the same monthly payment as the one I traded in. Only downside is how VERY long it actually takes to buy a vehicle.

seatheeend

Jul 25, 2016

After several dealerships I should've known to go where i gone before no hassle great service and happine lthanks for your kindness God Bless sincerely Martin Christian Lond.

Johnny

Jul 23, 2016

It was very easy to schedule the service at last minute and the service was as expected. They always make sure I am completely satisfied before I leave the dealership.

jimlizh

Jul 22, 2016

Clean, friendly, communicative and the tire job was done on time while we relaxed in the beautiful guest waiting area. We were well attended to.

5DVYN5

Jul 22, 2016

Went in to get my battery checked and changed. Great job and thank you! And thank you for also repairing the recall on my vehicle.

MYCHARBEAN

Jul 22, 2016

I worked with Bryan and he made sure to list what was wrong with my car, so when we can, we will get them items fixed. Fast oil change.

craig4885

Jul 21, 2016

First experience with the service dept.was great.In and out quickly and staff was very courteous. will continue to use Sands for my service needs.

Czar

Jul 21, 2016

Great experience from Jean the service writer to Bob who took me home and picked me up the next day when the repair was completed. Took as much pain as they could out of a broke car experience!

WATTSY

Jul 21, 2016

the experience was great. so great that i scheduled an additional service for next week. all were very courteous. thank you for all you do.

NICKIDEJ

Jul 21, 2016

Rep was very helpful..He researched my warranty coverage and saved me a lot of money. When I go to the dealership, every one is very upbeat and so helpful. I always take my car to this dealership for anything it needs.

GARYM0

Jul 21, 2016

I left a message and was called back within 30 min. to set up an appointment for the next day. She was able to look up what I needed to do for the recall and set me up with a service at the same time. Also when I came in the battery had went out so it needed to be changed at that time. I was completed in about 4 hours.

AZWOLVERINE57

Jul 21, 2016

Paid for a service special that was to include a "free tank of gas". When I asked about premium gas for my SS Camaro I was told you only have regular 87 octane. The owners manual calls for premium as I'm sure it does for Corvettes so how do you not have premium gas?Randy

Kara

Jul 21, 2016

I purchased a SUV from Doug Moore/Sands in July 2016. I was clear that I wanted a vehicle for towing. The vehicle they sold me did NOT have a tow package installed. The next day when I informed them of the problem they "bent over backward" to correct the problem and ended up doing a return/resell with a new vehicle that DID have the tow package installed.

REXCINDIECROSSLEY

Jul 21, 2016

I took my 2016 Chevy Sonic in for it's first Free Pit Stop. After a 5200 - 6 week road trip, I informed the Service Scheduler that the Cruise Control (Installed at the Dealer) Wasn't working. I was unable to use the Cruise Control, during the entire 5200 mile trip. This was the main reason, I decided to trade in my 2013 Chevy Sonic, which wasn't equip with a Cruise Control. I informed him I did get a error code # 84. He said, he tested the Cruise Control at different Speeds from 65 to 80 miles an hour and it worked fine. I find it hard to believe Nothing could be done, I will just have to drive it until it repeats what it did and drive it back to the dealer, if I am Several Hundred miles away, as I was when I used it for the first time in New Mexico. Also I get the On-Star Report today and the 2 left tires have 37 pounds of air in them and to 2 rights tires have 38 pounds of air in them. I have put maybe 15 miles on the car since Pit Stop was completed. So much for their checking the Air pressure. I have hated ever buying this car from Sands Chevrolet every day since purchase date of May 4, 2016. I was treated wrong right from the start. They lied to me and lost my paperwork, for starters. I am telling everyone never to deal with Sand Chevrolet.

ctye

Jul 20, 2016

I brought my truck in to have the Artic Blast refrigerant additive added to my truck. I was talking to MattMorzella and he said that he used in in his personal truck and additive made a difference. Matt and Victor Morales have been great service advisors with advice for my truck.

justin_g22

Jul 20, 2016

I bought a Yellow 2016 Z06 Corvette with the help of LaDarl at Sands Chevrolet of Surprise. I was treated so well. Before this experience I would always buy or do things off what others wanted for me or to help someone else. This was my dream car that I found as a kid out of my brothers dream cars book. And I could have bought blue or white or nothing, and LaDarl and his friends and even management, they somehow either knew or just waited because I chose the car I wanted. I didn't sleep for two nights I was so excited, even getting up to appreciate the beautiful engineering of the best car ever made. I can't believe all I heard was it's all good just do what you want, I just want to make you happy. I told LaDarl Williams, "I'm actually... really really happy." Thanks Sands :D

32SKADOO

Jul 20, 2016

price and service was excellent Bryan has always been a good service advisor enjoy looking at the cars on display in the showroom convenient to su for service

SLDT1

Jul 20, 2016

All work was done well and on time, Robert took good care of me. I like the fact that I got a ride home and back as we only have one car

ELIZCARRILLO3

Jul 20, 2016

I like the costumer service that was given ,they were able to get me in right away I had no problem every one was friendly.

V.ALVAREZ226

Jul 20, 2016

Purchased a new car and they went above and beyond to find one that suited my needs. I would recommend my friends to visit Sands Chevy.

AZCOOKIEMAN1

Jul 19, 2016

I went to Sands Chevrolet for a oil change and left in a new Chevrolet Equinos. Phillip Kraft asked if he could help me with anything after looking at a 2016 Equinos out on the lot. It was a no pressure experience.

julianicoleb

Jul 19, 2016

Every time I need my vehicle serviced, I know it's in good hands at Sands Chevy. I always ask for Matt M. and am never disappointed in his wonderful customer service and professionalism. My Kia Sportage is always taken right in and is done in a timely manner. When I pick it up, not only is it serviced, but its been washed and vacuumed. I can't thank Matt enough for all the great things he does for me!

thompsonwm2011

Jul 18, 2016

Oil change service and helpfulness of Jake was above expectation. Shop is convenient to our Surprise home. $12.95 oil change is fair, but always 50% more because of hidden charges which should be revealed in ad. "Bill

RVHERNAN

Jul 18, 2016

Went in for oil change and radiator flush. Been coming here for quite some time now and Victor has always explained every procedure and how important it is for a good running vehicle. It is always a pleasure to come in and have my car serviced by you guys. I always leave with a smile. You -all have a good day and thanks...

wrfmanagement

Jul 15, 2016

I am very familiar with cars, vehicle purchases and overall salesmanship. I visited a number of dealerships .to update myself with current vehicles, options and costs. When i arrived a Sands Chevrolet, I felt like I had been there and made friends a long time ago. This was my first visit to Sands. Tony Evasco, Sands Internet Manager and my salesman, answered all of my questions and offered additional information that I did not have. If Tony was not sure of how to answer any of my questions, he would find the correct answer rather than just winging-it with any answer. Bottom line: Excellent treatment at Sands Chevrolet, top notch professional & personal treatment from Tony Evasco, good vehicle pricing and a great 2016 Chevrolet Traverse.

MARVONTHEGO

Jul 14, 2016

My service rep was very easy to understand and listened to my concern. My work was completed and I was out even in less time than I was told. Work completed. My service rep Jake, explained what work was done and had my car washed and ready.

GULBRANSON5

Jul 14, 2016

I was dealt with courteously and professionally throughout my entire experience. The two gentleman who brought me back and forth to and from the dealership were wonderful. I was kept apprised of exactly what to do and what was going on throughout the process. I would definitely recommend if you want a quality dealership.

david_ilardi

Jul 14, 2016

Customer Service was great. They explained everything to me in detail. I brought my car in for an oil change. They did a great job checking my car over.

MUNDY44

Jul 13, 2016

Robert is the only service person that I will ever let near me or.my car at Sands. He is fair, professional and very courteous. I trust him 100% and feel confident that he will always be truthful in what services my car needs. As a senior citizen, I especially appreciate being treated with kindness.

TJREESEPHX

Jul 13, 2016

Good job service was great. I would recommend this dealership to others. Ken was a good dude and took car of my vehicle ASAP so I could have it back by the end of the day

MPac

Jul 13, 2016

My husband and I were looking for a good used vehicle. The staff at Sands Chevrolet in Surprise worked with us and made it work to our expectations. We worked with Doug Moore who was very professional, and made it a great experience for us. We will definitely be recommending this dealership and will consider to buy from them again. The car looks amazing and we got a great deal on it!

JSKONHOVDPE

Jul 13, 2016

Service Advisor Jean (Surpise ) is friendly and very helpful! I will have work done with her again. She has dealt fairly and honestly with me in the past.

bugdude1

Jul 13, 2016

i took my 2016 silverado in for a bed liner and the desert package.they did an outstanding job.they called me about 4 pm ask me if they could keep it over night to finish it in the morning,i didn't care.The next day all the work was done,they even filled the tank and washed it.Thank you guys you are great.

MTHRAEN1

Jul 13, 2016

Brought my vehicle in for oil change and troubleshoot and repair inverter Also asked to have the body shop to give me an estimate for front bumper replacement They also asked me if I wanted a vehicle wash Oil change was completed Inverter was not repaired . They did work on it They did not provide a estimate for front bumper replacement They did not wash the vehicle They were to follow up on inverter repair and estimate One week later and I have heard from no one

PADTHAI22

Jul 13, 2016

Nice waiting room. Friendly staff. Would come here again. Wish pricing was a bit better, but that's the dealership for you. Would like if the sales people were a little less aggressive when it came to telling them no you don't want to buy a car.

LUCAS.RODGERS38

Jul 13, 2016

My wife and I experienced car troubles on the same day. I got in my car Friday morning to go to work, and my car wouldn't start. I took my wife's car to work, rolled her window down, then it wouldn't role back up.I called Sands on Saturday morning. I spoke with Brian Abbott, a service provider. I explained the issues to him. He explained the possible solutions and their costs to me. I asked him if he would repair my wife's car, even though it was not a Chevy. He said that would not be a problem. They were able to take both of my cars on that Saturday and provided me a loaner car for the time the cars were in the shop.I have always heard "don't take your car to the dealership. They will rip you off and charge you an arm and a leg". That was definitely not the case with Sands. They were able to beat the prices I found from everywhere else.I have bought all of my vehicles from Sands. I had already decided to buy from them for life. I have now decided to have them do all the work on my vehicles as well.

TRAXSIDEMX

Jul 12, 2016

My wife brought in my truck for an oil change and was told one price and then when she went to pick it up the price was more. Then when she questioned why the difference the service guy blew up and rase his voice at her and threw the paper work at the girl at the counter making my wife feel very uncomfortable. Then when she needed a ride home he told her that it would be 2 hours. The gentleman that gave her a ride home was very nice to her and did not know why they told her it would be two hours as they had two drivers that day. Then the driver called my wife to find out if she needed a ride back. That was how she found out my truck was done. There was some resent recalls as well and when my wife asked about the trailer hitch one the service guy told her he had no idea what she was talking about so I don't know if these got looked at or fixed since he blew up at my wife and we tow a trailer alot. So as a manager of a major retailer I think this matter should be looked at and addressed. I think the guys name was victor. The girl at the counter told my wife she was a manager and gave my wife her direct line and told my wife that she would note the file that this guy would never help us again.Thank youMike Carpenter

RPATNODE

Jul 11, 2016

I take my company-owned vehicle in for service. It is never a hassle and I am able to be comfortable and work wile they take care of my car. Matt in fleet is terrific! But the whole team is cheerful and helpful!

OxG1992

Jul 11, 2016

This was my first vehicle servicing at a dealership and Jean in the service center was really nice and helpful with what was due for my truck. Quentin in sales was also really helpful and understanding.

imeenbusiness

Jul 11, 2016

Not bad at all! Someone one actually came to the vehicle and let me know what I had to do next.My "assigned" agent was very friendly and not pushy at all. He actually let me know the ETA and came for me after the job was done.Thanks Sands Chevrolet!

Denise Ballard

Jul 9, 2016

Robert Manganaro & Paul "Boston" were great to work with. Made buying my 2015 Malibu a stress free experience. I appreciate the extra effort from Juan in finance as well!Denise Ballard

elianabenton

Jul 8, 2016

I had a 10am appointment and 3hrs later I left without my car being cleaned because I was tired of waiting. It shouldn't take 3 hrs when you have an appointment to get oil changed and radio checked for a recall part.

ARLENARNOLD69

Jul 8, 2016

Made an appointment a week in advance. They got me in on day of appointment promptly. No high pressure pitch for services I didn't ask for,or need. Completed the requested service as promised and did a proper job. The only complaint I would voice is with the cashier. She was one of those individuals that had her nose in the air and acted as if my interruption to her morning by me wanting to pay my bill and go was a big inconvenience to her. She was so self absorbed in her smartphone and displaying her Hollywood wannabe fashion look that she was the most out of place individual in the building. You all know the type. So into herself that "me" the customer, was somehow an inconvenience to her morning.

CHYGY23

Jul 8, 2016

Good prices and a great service advisor in Jake was in and out in less than 45 minutes, would recommend Sands Chevy in Surprise to anyone looking for a great experience.

usar5capt

Jul 7, 2016

Ken Ashby was my service rep and greeted me upon my arrival. He noted my scheduled service and noted an additional issue that I wanted to be addressed during the service. He made sure I was signed up for the shuttle service and later called to inform me that my vehicle was ready for pick up. He also advised me that while preforming the tire rotation the service tech had found a screw in one of my tires. Ken was very polite and professional and a pleasure to work with.

MFLYNN01

Jul 7, 2016

Everyone was courteous and friendly. Helpful advice was given to help me make an informed decision about the maintenance needs of my vehicle. Work was done within the time frame given to me.

LESQUEDA

Jul 7, 2016

On point ,honest, polite, very pleasant. When I start looking for a new vehicle Sands chevrolet is my first stop definitely. Thank you again Ken Ashby.

RAY & JENNY TALACEK

Jul 7, 2016

We met our Sales Consultant, BLAIR WILKES. He listened to what we wanted and he showed us several vehicles that fulfilled our wants. He was very knowledgeable about the different vehicles and their pro's and con's. After we decided, Blair made the rest of the process fast and pleasant. My wife and I were very impressed with how well we were treated. Absolutely, NO sales pressure!

SHELLEYTAYLORSPARK

Jul 7, 2016

I cannot express to you how great the purchase of my new spark went! My sales professional Quentin was very knowledgeable, low pressure and a pleasure to talk to. I would not hesitate to by another car there!

MLBOYNTON

Jul 7, 2016

Took my new Traverse in because my A?C went out in the rear of the SUV. They fixed the problem quickly & it has never been colder!!

salsaslinger

Jul 7, 2016

The Internet team went above and beyond with making my car deal happen. We have already told several family and friends to go to them the next time they need a new car. Their customer service is top notch.Sincerely,Greg and Sharon Lucas

The Underwoods

Jul 6, 2016

I somehow ended up with the best choice for me at a dealership. I am a master technician of automobiles, and hate pushy salesman type. Joel, Jaime, and his wife Marcela, are very personable, and informative as necessary. They gave us other options to try and accommodate us in different ways. Truly the best car buying experience for me.

MARILYN.WILBUR1972

Jul 6, 2016

So my salesman Nicholas was really great. I really didn't feel like I was going to buy a car that day, but he took me out showed me dome vehicles and just let me decide what I wanted to do. No pressure or bs. He was straight forward with me. I told him my budget and what I needed in a car and he delivered. I wpuld definitely go back to him if I need another car. The whole place was great loved the ambiance of the place and loved how they yook car of me

Rebecca

Jul 6, 2016

I worked with Rob Donlevy in internet sales and he was great. He really helped me get the right car. He made a very stressful experience stress free. I would recommend him to anyone looking for a car.

Ron99

Jul 6, 2016

The purchase of my new truck was very pleasant. Everything went smoothly and quickly. Great people to work with. This is my second truck purchase from Sands Surprise.

celeya

Jul 6, 2016

fast seem the people go out of there way to treat you right and keep you updated with the progress of your vehicle and how much it will cost

JONNPHOENIX

Jul 6, 2016

We decided we needed a new car after our old Malibu blew the AC compressor. We found a car we liked (2014 Traverse) online and scheduled an appointment thru the website with Paul. We pulled in with our 15 month old daughter in tow expecting a looooong day. When we pulled in, the car was waiting for us at the curb. Took the car for a drive and loved it! It was exactly what we wanted. Negotiations took some time but when our daughter got fussy, Paul snatched her up and played with her while my wife and I had our discussion. I've had good and bad experiences when car shopping and this was one of the best. If you want a good experience, go to Sands and talk to the guys in the internet department. Paul's a rockstar!

SHANE76

Jul 6, 2016

Once again, Jean and the Sands/Surprise Team really hit it out of the park! They did such a fantastic job on one car, I had to take another in just to make sure I wasn't dreaming! Ha! They had everything set up and shuttle waiting to get a ride home. I would highly recommend using their specials and services for tinting. I may find a way to get a third vehicle in before too long!

elsa.fund

Jul 5, 2016

The car was not in the best conditions. I couldn't came back the next day to fixthe problem.When I did. I waited for so many hoursuntil one of the sellers came to meand asked me how to help me and he went to check and my car was done but they did not inform me. The excuse it was that they forgot that I was waiting.I am expecting on the mail my stament to pay for the car, my first payment and I did not receieve any statement.

dfan4evr

Jul 5, 2016

Dealership could not even replace oil plug after an oil change properly. Will never go back again. Took an overall of three visits to get problem taken care of, & and the visit was only to have the truck serviced and an oil change.

WILLRUSTY05

Jul 4, 2016

Excellent service in a timely manner and my service manager took care of everything. Even though I came in about 2:30 in the afternoon on a Saturday, my issue was still able to be dealt with

METOMPKIN

Jul 4, 2016

The new Truck that I purchased was a basic truck. I mean very basic, for there is nothing special in it if I decided to trade or sell it. I mean nothing!! I was informed that it had On-Star, Pandora, XM Radio, and a bunch more. Be properly prepared when you look at a vehicle, make sure you see what the Salesman is saying. A Truck sold without a Tow Hich, Really!! Seating Capacity is for only 2 people, no jump seats. Radio is so basic it should have been an AM pushbutton type from the 50's. I do not have a Smart-Phone, so I do not get prerecorded music I enjoy. No DVD player. The little things that a vehicle can have, this basic truck doesn't. And remember that you will have to purchase Vehicle Insurance, so figure that in the price of the vehicle for what you can afford.Always see for yourself and make mental notes about what the salesman says the vehicle has and can do before purchase. I blame myself for not being diligent when purchasing this vehicle.

INSPROS4U

Jul 2, 2016

I'm giving my experience at Sands Chevy service dept. a 5 star rating due to the hassle free, smooth, and probably most important in customer service these days, 'friendly & caring' process from start to finish. I brought my Tahoe in for a regular oil change service and 'estimate' on replacing my complete a/c system due to recent failure of the compressor. I was skeptical at first, this being a 'dealership' and all the negative experiences you hear about these days. Jean Jajou was the service rep that helped me and I have to say, this lady is one of the best service advisors I've ever worked with. She reminded me of the regularly scheduled maintenance that my vehicle was due for and the fact that living in Arizona makes it more critical to have it done on time etc. Making perfect sense, she gave me options to choose from. She said she'd also have the technicians check the a/c system and give an estimate on repairs or replacement if needed. Needing my car for at least a day, maybe longer, she provided a loaner car for the time and that process was equally as hassle free and smooth, thank you to 'Heather' helping with that! Jean called me later in the day to give me the diagnosis on the a/c system, and as expected, it needed to be replaced. She gave me a VERY competitive estimate as I had two other estimates from local repair shops. Sands was not the cheapest, or the most expensive, but they were hands down, the BEST 'value' for the money. The part they used were the best quality, best warrantied, and being a Chevy repair facility, I'm sure the technicians were the best choice to do the work. So, overall, I feel I received the 'best' value for the money I spent!

evelyn,brian and paul proud jeep owners

Jul 1, 2016

I would not take my Colorado to anyone else but Victor at Sands in Surprise.He has always taken great care of my trucks. Brian B.

RHANNEMAN

Jul 1, 2016

Sands did a transmission fluid exchange, nitrogen tire service and wash on my vehicle all in just 65 minutes from when I hit the service drive. So all of that work was done in under 1 hour!The cost for the work was very good and all of the staff very friendly.

DBANKS12

Jul 1, 2016

Jean made my trip to Sands friendly and fast. She went over everything that the service center was going to work on in detail. I was called when my car was ready and Jean went over everything again and answered all of my questions. The service center did a great job because my car is running perfectly now. Thanks

FUNKWES

Jul 1, 2016

Again, Sands Surprise service is the only reason to go to this dealer. Service advisor Ken is the man who bends over backwards to make sure his customer gets taken care of. If not for my steering wheel being off center after fixing a failed alignment competed by an alignment shop I would say this was a great experience. Now, if I actually were to mention to Ken, I'm more than positive that Ken would ensure it gets done. Thank you Ken for your efforts, you are the only reason Sands Surprsie is worth visiting.

john_jiffy

Jul 1, 2016

Appointment at 315 quoted to be out in one hour, left at 445. I had to ask if my vehicle was done since it was sitting in the parking area for 25 minutes before anyone cashed me out.

Johnny

Jul 1, 2016

Doug Moore, salesman, did a wonderful job making the buying experience so smooth. Most of the deal was completed over the phone. Upon arrival at the dealership, there were no surprises. A great person to work with along with Juan in financing.

GRUNZ95

Jul 1, 2016

Was told by my advisor the service would take about an hpur. I decided to wait. Made an appointment and almost 3 hours,later I get my vehicle. If they would have done the alignment right the first time I would not have had to make another appointment. I purchased my last two vehicles there. I don't know if I'm going to have service fone here again.

Four Wheels

Jul 1, 2016

Hands down, favorite dealership! Strayed away to Dodge in 2012, but quickly and specifically came back to Sands Chevy off of the 303. The customer service, staff, and care that this dealership has doent compare to other places :) This time around I'd like to give a big thanks to David (sales), Juan, and Bryan in service! It's always nice to see Matt and Oscar as well - thank you both for always being a big help as well!

ghull626

Jul 1, 2016

Andrew's professionalism and courtesy made purchasing our Malibu such a pain free experience for me and my wife. I would definitely recommend Andrew and Sands Chevrolet to all my friends and family.

Hall

Jul 1, 2016

Paul Muela is by far the best car salesman I've ever dealt with! Very honest and extremely helpful from beginning to end! Paul was more than happy to work with me. He made sure I was completely satisfied and true to his word. I strongly recommend using Paul to purchase your next vehicle! Thank you Paul for making this purchase the easiest ever.

dot_57

Jun 30, 2016

Walking into the dealership everyone made me feel like family. So friendly and professional. The salesman Frank offered me water, soft drinks, chips, etc. They treat you like family and that's a plus.....

MDISH5

Jun 30, 2016

New to area, and Ken made me feel so welcomed and I found him extremely helpful. I will definitely be back. Thank you Ken A

MARKJAMESFARRELL

Jun 30, 2016

Went in to lease a car had a 25.00 test drive promo. Made the deal but they did not know how to complete the gift card through Amazon. Need to train staff better and honor your promo. Still waiting and it is digital.

HBoch95

Jun 30, 2016

I leased a new Trax from Andrew. He was friendly and funny, and made the entire experience at the dealership pleasant. I would highly recommend working with him.

PatriciaM

Jun 29, 2016

I want to say how much I appreciate the dealership and all the work they did. We purchased two vehicles from Andrew and Boston Paul and they were awesome. We really are happy!

LIVERMORE42

Jun 29, 2016

Have had troubled service in the past, but great service this time. Problems were found and repaired in a timely manor. I think you guys have solved some of the problems I've had before.

Jojool

Jun 29, 2016

We made a plan to go look for a new (used) car. Found the car we wanted, so emailed Sands. Got an email back from Boston. We made it very clear what our terms were, and we are so pleased that Boston was able to make it work for us. Usually, I look at buying a vehicle as worse than pulling teeth, but this experience was positive and we are very happy with the car and the deal. Boston is personable and explained everything very clearly.

C_GRAY024

Jun 29, 2016

The people are super friendly. I dropped my car off for an oil change, I got a phone call when it was ready. When I went to pick up my car, they were kind enough to wash my car when I hadn't asked for it to be washed. I thought that was pretty sweet! Denise & Jake were kind souls that helped me.

croftrochelle

Jun 29, 2016

I had such a great experience. Vinnie is by far one of the best salesmen I have ever worked with. Continue doing what you guys do! Thank you!

NOONEY0

Jun 28, 2016

I had an appt for an oil change and tire rotation. That went just fine. Also, the compass was not working and they looked at that but were unable to figure out the reason so they had to download the computer info and send to GM. That took awhile, but despite the delay, the service was good.

RBBATESAZ

Jun 27, 2016

I recently traded my 2013 Malibu for a 2016. this is my 3rd car from Sands and as always the service was great. My sales person was Felicity Karjo, a most knowledgeable and extremely professional and courteous staff,. I appreciated the way she addressed my concerns. She even brought the car to my home so I could look at it before going to dealership .....now that was so impressive and showed how much they appreciate my business. I will always buy from Sands and have urged family to check them out....especially Felicity!!

marye7292

Jun 27, 2016

This is the last time I'm ripped off by the dealer. Twice now I've been charged for more than I need. This time I was talked into changing my transmission fluid. I have 11000+ miles on a 2 year old car. I understand transmission fluid should last til 60000 miles! I know it's preventative maintenance but I'm tired of paying 375 to 500 when I am serviced for an oil change and filter. I will now go to jiffy lube where they will also check out everything. I will use the dealer when I need something on warranty or I'm told I need to.

Mrs Traverse

Jun 27, 2016

Thank you Sands we are very happy with our Traverse. Thanks to salesman Javier Garcia for being so patient with us. Best experience by far.

KELLYD3

Jun 26, 2016

very nice, and Rob Donlevy was very knowledgeable, we will be back. We also appreciate the the speed that they got us in and out. Sean Disney did a great job also.

32SKADOO

Jun 25, 2016

We worked with David Gonzales again and had great experience . Treated us with warmth and respect. Our sales advisor was great too. Explained all questions.

ROYTHOMSON

Jun 24, 2016

I purchased a new vehicle from Sands Chevrolet Surprise working with the salesman Frank LaRosa was a pleasant experience. I would recommend Frank, if you're looking to buy he was very helpful.The finance department however was a different story,the finance department offered me financing at a higher interest rate at first,then offered a much lower rate only if I took the warranty with the purchase. Not real happy about the warranty issue but prefer the lower rate.

SCROUNGE15131

Jun 24, 2016

Working with Jake is great, he treats all of my family with kindness and always explains everything to us. I keep bringing my cars (3) to Sands becauseI trust Jake and know he will take good care of us. As long as Jake is therewe will bring our cars to Sands.

SAMMENDSLEY

Jun 24, 2016

Took my vehicle here after a bad experience elsewhere, Jean is AMAZING! Best customer service too! Won't take my vehicle anywhere else now for service!

RKSPOTS

Jun 24, 2016

I've been buying new cars for more than 50 years. I just purchased my fourth one from Sands Chevrolet. Past experience with them has been great but this was the best. The sales person was a breeze to work with. Quick negotiation and a no hassle experience from beginning to end. I highly recommend them.

espinoza.yadb

Jun 24, 2016

Everyone was helpful and took their time to help. Best customer service experience. Did not feel rushed thru any paperwork. Everything was explained in detail.

TERETUCKER

Jun 23, 2016

Everyone was great...from Brian (my service adviser) to everyone I spoke with. Thank you for the fantastic job. I would definitely refer friends and family to you.

elcross6

Jun 23, 2016

very pleased with all areas Ken was a great service man the office was very clean the bathrooms were very clean sales people are great

OLDGUN64

Jun 23, 2016

They had truck for 2 days, did repairs, I picked up truck, ck light started going on and off, half way home, I LIVE A DISTANCE FROM THIS DEALER, had to continue home, called the next day, talked to Brian G, he could not tell me how the truck was released with a problem still existing. WHO PAYS FOR THE GAS TO COME BACK AND HOME A 2ND TIME??????

Nikki L

Jun 23, 2016

I love my car that I got through Doug Moore. It's a Siren Red 2016 Equinox. First new car in such a long time. Worth the wait! The whole team was great! Doug helped me pick my car, giving me choices of color and equipment. I fell in love with the red!

JESSICARIVERA004

Jun 23, 2016

I work with Bryan G. Every time I go here and he is by far the best representing I've dealt with here!

discountdaaaaablecheck

Jun 23, 2016

Jake was great! The whole team was very helpful from start to finish. The whole appt didn't take long and I enjoyed waiting and talking to everyone.

NABERTS86

Jun 23, 2016

I took my vehicle in for general servicing and a transmission issue. The staff was very friendly and personable. They let me know exactly how long the repair would take and what was entails in the repair. They offered me a ride home and a ride back to the dealership when the repair was complete. Very satisfied with the work completed as well as the profionalism of everyone there.

martinezaz

Jun 23, 2016

Jean in the service department was fantastic! She was concise yet informative. Easy to work with and kept me informed at all times on my vehicle status. I was greeted immediately upon entry and my vehicle was lined up ready to go when I arrived for pick up. No waiting for them to pull my car from the back lot. Very refreshing experience!

MARIAFLORESM

Jun 22, 2016

My car was service with in the time that the customer service representative pointed out. The place is nice and clean and everybody in there are very nice and courteous

MTNHORSE

Jun 22, 2016

I brought my car in for routine servicing. The car was received on time and it was completed in minimal time. The car was returned to me clean. I consider it to be a sign of a good business when the vehicle is returned to the customer cleaner than when it was received.

DESERTVIEW2010

Jun 21, 2016

From the moment my Service Adviser (Jean) met me at the door, until my service work was completed, I was treated professionally and with respect. The service diagnostic process was complete and identified the source of my problem as well as a few recommended options that were appropriate for the age and mileage of my vehicle.The work required would take two days; Jean offered a loaner and contacted me promptly when the work was scheduled for completion. The work was actually completed ahead of schedule and I was able to discuss the repair with the technician (Bill) that did the job. All of my questions were patiently answered and I left confident in the quality of the workmanship.I would certainly recommend this service center, without hesitation.

JESSE.HOOVER

Jun 20, 2016

I was greeted fast and friendly. He addressed all my concerns, and then asked if there was anything else he could do for me. The work was finished in the time he gave me and everything seems to be good!

BAMOST

Jun 20, 2016

Our thanks to Steve Bullock & Matt Morzella for the help in getting our Impala serviced.WE had a last minute family issue that forced us to change our schedule of servicing our Impala. I called Steve & Matt after hours and they responded to my situation within minutes,'They made provisions for a loaner vehicle so we could take care of our family issues & we were still able to get our Impala serviced.This is above and beyond in the realm of customer service.It is indeed a rare commodity in today's society.This separates Sands from other dealerships in the way they treat their customers.Thank you again, Steve & Matt.

azkitty

Jun 20, 2016

Brought in my 2016 Colorado to have Tonneau cover installed. Was scheduled to take three hours. FOUR hours later, I was sent home via shuttle. A part was damaged and they would have a new one later in the day. The three hour job turned into an overnight deal. Apparently, the person working on my vehicle doesn't normally work on those things. He was a "Heavy Duty" tech. My only complaint is that they should have noticed the damaged part early on and taken action then. Just the one glitch..otherwise fine.My service tech was most accommodating and kind. Also, Bob--the shuttle driver was great!

dcshipp

Jun 20, 2016

Typical, I made appt. for the first service for my 2016 Chevy sonic. Tire rotation and oil change took one and a half hour. Seemed excessive. Signed papers for work service,but did not get copy, other than oil change and tire rotation.

Speed Demon

Jun 19, 2016

Had a few questions on the 2016 Camaro. The sales guy helped me out with a lot of the new features on the 6th. generation. Test drove the RS and I was blown away. There was no pressure to buy and I made a new friend.

goodtimes

Jun 19, 2016

Was able to trade my p.o.s. in for a new car. Eli was very patient with us, and got us into a car that fit our price point. Had a great experience and a beautiful dealership.

Hunter

Jun 19, 2016

Pulled onto the lot in my truck, just was looking around to see what was outside. Had a few questions and a salesman rolled up on a cart and asked if he could help us out. The gentleman was very helpful with our questions and showing us the vehicle. When we are ready to buy I will definitely purchase from this dealership.

Rebeca D.

Jun 19, 2016

Went into dealership on a mailer flyer. A sales representative by the name of Eli helped me out, A very helpful guy who was truly patient with my questions and listened to my needs. Was able to get me into a new 2016 Malibu at a monthly payment that I was very happy with. Highly recommend Sands Chevrolet Surprise to my family and friends.

ryan molder

Jun 19, 2016

bought alot of cars from Sands and Rob Donlevy. This one makes number 7, will keep coming.

UNIQUNES2013

Jun 18, 2016

The service I received was superb! Robert has great customer service skills. He made sure I had a rental while my car was being serviced and kept me up-to-date on the status of my car.

g_grits

Jun 17, 2016

The service department is great. I would recommend anyone here. There very friendly. He took very good care of my car. I would trust him again.

APATERNO

Jun 17, 2016

The service techs are very sloppy worth their work. Every time I bring my vehicle in for work, something goes wrong and I end up being without a vehicle for at least 2 days. If it wasn't for the great service that Matt my service advisor provides, I wouldn't bring any business to this dealership. My last 3 experiences have been horrible!!!

ANGCOR02

Jun 17, 2016

Steve made sure I had a loaner and my vehicle was taken care of in a timely fashion. Very courteous and straight forward! Thanks again!

Steve Widomski

Jun 17, 2016

Concerns were addressed. No hassle. Free donuts....:-) I don't understand why GM allows air conditioning to operate when the RADIO information display calls out for the AC mode being off but still operates the clutch in recirculation mode and only when it's on the center vents. The amber light is off and display reads AC off. This is not true for other GM models not dated in 2014. I think GM needs to address this and correct it. I have a 2014 Silverado and we compared the AC controls to a Silverado 2016. They didn't operate the same. 2016 actually shuts off the AC where the 2014 doesn't. I was told GM made this change in 2015..Question is why? My AC will run in the winter when it's supposed to be off. Also there's no documentation in the owners manual regarding this. In fact is shows that the AC unit should be off. I would like a GM engineer that's familiar with this issue or has there hand in the programming of the plc to contact me. (623) 703-2950 Steve Widomski (recall program)

ABOYD

Jun 17, 2016

My service rep. Ken had diagnosed the problem and had it fixed within a matter of days since the parts were special order. He even covered an oil change due to a misunderstanding on the original write-up. Fair and honest representation.

BEARSBULLS4

Jun 17, 2016

Staff is friendly and fast service. Everyone knew what they were doing. Nice having compliments in gallery as well. Definitely coming back after so many of you helped with questions and needs. Thanks again!

PAULENRIQUEZ

Jun 16, 2016

I had a service done that I had heard of before but thought it would be a lot more expensive.. The service was done and there was a little problem with the way the car ran after.. I took it back and they took care of it right away and now it's running great!!

TOMMYBARILLA

Jun 16, 2016

Once I realized the used tundra on the lot was more then a new chevy I went over to toyota and bought one. Sands sold me a silverado 3 years ago and I was upside down on it. Did sands make a deal work with me ? NO but toyota did and they hold value better and come with more standard options. I'm done with sands chevrolet.

STINGY1956

Jun 16, 2016

There was some confusion about what exactly was to be done, and Robert took care of the problem instantly. Plus he said to take the truck back if the leak continued.

Bonnie Rojas

Jun 15, 2016

I brought my car in on a Monday morning without an appointment because by breaks started doing weird things on Sunday. They were able to get me right in and had my car fixed and back to me before the end of the day. They even provided a shuttle home and back so I would not have to wait for hours while they fixed the problem. Thanks!

ANGILA_MOURET

Jun 15, 2016

Matt Morzella is the absolute best. Dealing with auto maintenance of any kind is never enjoyable for a woman, Matt makes my visits smooth and worry free. I am always well taken care of and Matt and the service team exceeds expectations every time.

JMAC726

Jun 15, 2016

was informed i needed brake fluid changed and transmission fluid change,was a little mad at the fact i brought the car in at 48,000 miles and the brake fluid and transmission fluid did not need attention so i bring the car in at 51,000 miles and all of a sudden i need both fluid changes for immediate attention this is wrong and if so i should get a considerable discount on both changes since this is not my fault. i would like something done about this!!!!!thank you joe macaluso

scarr01

Jun 15, 2016

Staff is always so accommodating and my service manager, Matt, is amazing and advises of any specific needs my truck may have received needed, thank you

bugdude1

Jun 14, 2016

I just bought a new Silverado truck from sands.I love this truck ,i had a 2015 silverado but it was a single cab. This one is a double cab and it is like a difference of day and night. Thank you Eli for pointing out that i could drive this one for just a few dollars more.

prescottlarry

Jun 14, 2016

The sales experience of actually driving a Corvette prior to making a decision to even purchasing a new Corvette was outstanding. Tony Evasco did a great job of covering all of the features of the Corvette before and during our drive.The actual process of negotiating the purchase price was very quick and painless by dealing with the Director of Internet Sales over the phone...great guy.They quoted me additional parts (rear spoiler and badging) that Henry, the service manager, had his team install at a fair price.I would definitely recommend Sands Chevrolet.

azkitty

Jun 14, 2016

After two unpleasant experiences a few years ago, I vowed not to return to Sands. My decision changed based on the recommendation of a neighbor who had recently purchased from Sands and was thrilled. After going to another dealer and doing some online shopping, I decided to give Sands a try once more. Thrilled with the experience, the personnel, and the whole deal. No more vulture high pressure to buy buy buy NOW! Sands gave me a good deal on the new vehicle and a good price for my trade in. I do my research and knew what it was worth. All in all, this was a positive and happy experience. In and out within just over two hours. Thanks, Joey.

HSWID1

Jun 14, 2016

VERY FRIENDLY, KEN GREETED ME AND TOLD ME THE CAR WOULD BE READY AT A CERTAIN TIME. KEN CAME TO THE WAITING AREA TO GET ME EVEN BEFORE THE TIME HE QUOTED. EXCELLENT SERVICE AND PERSONNEL, CLEAN WAITING AREA. I WILL BE BACK..........

NAVYDOGS

Jun 14, 2016

I brought my vehicle in for a recall issue the service writer met me in the drive and immediately took care of me. He advised me that it would be approximately 1-2 hours. I explained to him the sooner the better since I worked at night and didn't get a whole lot of sleep. Approximately 45 minutes later my vehicle was ready. Great service advisor I would recommend him to anyone

JCLIFFORD

Jun 14, 2016

Jean Jajou & Mike Laramee are GREAT! When your vehicle needs service, these fine folks remove any anxiety due to their professionalism, cheerful demeanor, and thorough customer satisfaction! Well done, I'm very pleased.

markline2012

Jun 14, 2016

When I pulled up,they seemed suprised,when I said I had an appointment. Of course I made one.it was very busy, took longer than the last visit. After two hours I checked on the progress, saw my key at the desk and was glad everything was done. It was ok,I will be back!

SUZYBASS102260

Jun 14, 2016

Our salesman Erin was great. Very low key and helpful. He didn't try to pressure us into anything. He was very pleasant to work with. Finance was a bad experience. They try to force you to purchase all these extra warranties etc. Didn't appreciate their hard ball tactics!

CAROLLSWINNEY

Jun 13, 2016

I went in for ordinary recall work and was amazed to learn that my wheels were out of line....it was fixed along with th recall issue in a very short time. I appreciate the kindness and professionalism of sands and will continue to do business with them, confident that they are serving me well.

BRUCEFAM2000

Jun 13, 2016

Love this place..all sales men are so helpful..Blair did a great job.. I will definitely tell all my friends about sins being a friendly place to do business

SIENICKIB

Jun 11, 2016

Jake is a great service guy he always takes care of me and my family with anything we need he is friendly and professional passes and service u don't need

TWINKIEWALSH

Jun 10, 2016

Everyone dreads going to a dealership for repairs, I am one of them. My visit was for a recall issue with my Hummer H3. I also knew that I was due for my 90 day service and that I might have other maintenance and issues, so I had prepared myself for a pricey bill. I had never been to this dealership before, but it was the closest to my home, which is why I picked it. Jean answered the phone and was my service consultant. She is good at what she does. She is very personable, I liked her from the start and even though my final bill was exceedingly more than I expected, I felt that Jean applied all the discounts and coupons that she could, and I know she saved me hundreds of dollars off the retail price of the service performed. She informed me of everything, there were no surprises and I enjoyed working with her. As far as the service to my vehicle. That is all under the hood and time will tell if everything keeps working well, but I have no complaints yet.Thank you Jean. You Rock!

stephp361

Jun 10, 2016

My AC stopped blowing cold air during the recent record breaking weather. Henry Smith, as usual, did an outstanding job of checking bulletins and found the right GM bulletin. The Technician did an excellent job of repairing the problem and I now have beautiful cold air.Thank you Henry and staff

donrcox

Jun 10, 2016

Jake took very good care of my service.I was in and out in scheduled time (1 & 1/2 hoursfor radio recall.Thanks for washing my auto Gteat customer PR.Don Cox

popeyepower96

Jun 10, 2016

They were very friendly, listened to what I needed done, weren't pushy on trying to sale me services I didn't want. Great service

GEORGELFISHER

Jun 10, 2016

Outstanding, professional, and courteous service. Matt always covers everything in great detail. Any questions that I may have had about my vehicles or service required have been answered by Matt. He is a great addition to the Sands Family! I bought my first Chevy 4X4 from Sands Chevrolet in December of 1976 and always come back to Sands for the great service!

lilly0

Jun 9, 2016

I was given top rate care. Jean had all the answers to my concerns about my Sonic. The battery had died, they also did a oil at filter change and even took care of the recall on my radio.

RGHARDYJR

Jun 9, 2016

Professional and courteous service. Happy with everything. I look forward to buying my new ZO6 at Sands Chevrolet in Surprise. I might purchase a 2017 ZL1 Camaro instead.

Eric C

Jun 9, 2016

The sales team definitely made sure I was completely satisfied with the vehicle I was looking for. They answered all my questions and if they didn't know the answer they were very prompt with fiding it.

Djlester81

Jun 9, 2016

The replace of my AC Discharge hose which cost $133 was incorrect. Upon taking it to my mechanic within 15 mins he had it diagnosed to an o ring which cost me $6.

SLDT1

Jun 9, 2016

When it came time to get the car we were at a dinner and they dropped off the car in our drive so we could have are dinner with friends. This is great!Don Trenda

PNJ

Jun 9, 2016

Victor Morales is our service specialist. Everytime we come in for service he treats us like VIP! When I buy a car the service department is most important to us. Thanks Victor!

cruze13

Jun 9, 2016

Sands Chevy in Surprise did a phenomenal job of servicing my Chevy Cruze and getting me back out on the road. All associates at Sands Chevy in Surprise were courteous and very professional. Thank you Sands!

PIPER5453W

Jun 9, 2016

I am from Pennsylvania and needed service on my truck Jean was very accommodating prompt and friendly I would not hasitate to come back again!

dlk918

Jun 9, 2016

Sands Chevrolet made buying my new car a breeze. The management and sales team were the friendliness I have ever encountered. I would highly recommend this dealership to all my family and friends. Thank you so much!

PFWOLEY

Jun 8, 2016

Jake handled the visit well, and provided a loaner vehicle when diagnostics of DTCs was taking longer that expected. Fuel system cleaning cost seems a little high to me.

HUNTIMERB

Jun 8, 2016

My recent oil change and tire rotation visit was awesome. Ken was friendly, professional, and knowledgeable. I felt i was in good hands and I will return.

david_ilardi

Jun 8, 2016

I thought Frank did a great job I did not feel pressured into buying my car. I told him the first day I was just looking he was fine with that. I would buy another car at Sands.

DAYBREAKER

Jun 7, 2016

I get excellent service every time I use your service. I'm also provided a loaner vehicle or a courtesy ride. Very professional staff and excellent people to do business with. I would highly recommend your service.

KELLIEAJA

Jun 7, 2016

I recently purchase a 2016 Silverado extended cab from Sand's Chevrolet, per invitation. This is my 2nd purchase in as many years, my 1st also being a Silverado . I'm happy with Sands and because they followed up with me after 12 months, I'm now driving a new truck with lower payments each month. I feel comfortable recommending Sand's to friends and family alike.

RPE1

Jun 7, 2016

I think two hours for an oil change and and a wash is exsessive. I also didn't appreciate no one telling me where I could find my car or the changing of the position of the drivers seat. I'm six feet tall and there was no reason to move my seat. Did like the fact that I didn't have to wait long for someone to come out and take my information so I could go inside and wait for my car.

bg2826bg

Jun 7, 2016

Stopped in for a little eye candy and after being greeted by salesman Frank La Rosa and after he answered all our questions he made it comfortable to go home and think if we wanted to purchase our new vehicle now or later.. Obviously with Frank and his team we are driving our new camaro..

customer

Jun 7, 2016

salesman Tony Evasco was willing to listen to what we wanted in a truck and showed us only vehicles that fit our requests. excellent service

GRETADANE3

Jun 7, 2016

good service from both sales and finance. the deal was made easy. any longer than what was said is meaningfull and waiste of my time

jfree2122

Jun 7, 2016

I've been to this service department several times as I live right around the corner. I will be driving to one of the other Chevrolet service centers from now on. The service advisors here are a joke. How do these guys even stay open? They don't listen to the complaint. They interrupt you over and over. They called me a liar when I suggested they out-source a repair that they are not able to fix. Robert said "I've been doing this for 25 years and I've never seen that". I've worked at dealerships for a total of about 5-6 years and we did it all the time. I called other dealerships and they said they do it as well. This particular problem is my door panels are rattling very bad from my music. Stock Bose stereo. They verified the rattles then said that it is the window switch but they won't replace them cause the new ones will do the same thing. Kidding me!? On top of that, I have to take my truck back in after they "serviced" it because they forgot to reset the tire sensors..... Again! This is just from my last visit. I could go on. Already spoke with Juan at the Glendale location and he is taking care of me. Shuttle kid was nice but DO NOT TRUST THESE PEOPLE WITH YOUR AUTO SERVICE NEEDS. I called and left TWO messages for Steve (serv manager). Never got a return phone call. Done with these guys.

EWAYNE8390

Jun 6, 2016

After I purchased my new Colorado I noticed the spare was 16in while the other tires were 17in . I do a lot of hunting and when offroad and flatten a tire the smaller spare could possibly ruin the 4x4 pts. all I wanted was a spare tire the same size. Dealer told me he didn't have anything to trade me. I have purchased 3 other trucks from Sands with no problems of any kind. That was why I kept coming back. Not any more.

cowbboy009

Jun 6, 2016

Sales rep exhibited a professional and courteous manner in dealing with us. We were impressed with his knowledge of the model. Great driving car that handles safely.

BUCKEYEAZ

Jun 6, 2016

Scheduled dealer for warranty work, Only time I ever visit a dealer, use local mechanic for everything else. After the service and attention that Jean gave me I was impressed enough to authorize $2,000 of "other" work that needed to be done on my 2011 Traverse. So far I am very pleased and will probably continue to break my rule of not going to a dealer for mechanic work... Good job Jean.

JLOP88

Jun 6, 2016

We have purchased many vehicles from Sands Chevrolet. We are always treated very good when we are there. Jerry and all his employees are always helpful. They will have a customer for a long time.

RLOYA38

Jun 6, 2016

First time visiting the dealership, came in for an oil change & maintenance on my Silverado. Very clean facility & very friendly staff. They did what they said they were going to do & I was in and out in a timely manner and they even washed my vehicle! Thank you -Rene

BGUTHIER

Jun 6, 2016

The ease of making an appointment, greeted immediately upon arrival, friendliness of service rep, complete explanation of areas requiring service, phone follow-up explaining service needed & said cost. Timelines of repairs.

Jack O

Jun 6, 2016

I called to schedule an oil change thinking it was too late on a Friday morning, but my service advisor Jean J. was able to recommend a time that afternoon! When I arrived she met me and I explained what I wanted. She covered the service recommendations that should be performed and when I asked how much longer that might take she said I'd be out in 2 hours. I thought this was fantastic so had the oil change, 3 part Fuel System service and the tires rotated. Jean came to the customer lounge area 30 minutes ahead of time to say everything was done and the car washed. Wow! I was impressed. Jean also looked at my tires and assured me they were in good shape for the coming Phoenix summer and even showed me where to check for the wear indicators in the tread. No previous advisor has done all this for me. I really appreciate Jean going the extra mile and the work done by the mechanics in a very timely fashion. Great Job Everyone!

BIGM0

Jun 5, 2016

I had a great experience . Everyone was very nice and work with me on the price . All work was performed in a timely matter . I will be back to purchase a carThanks Ethel McIntosh

NICOLE.ORR80

Jun 4, 2016

Kinda sucks I ended up paying over $80 for a $10 gas cap. But they charged me a good price for transmission flush. It's close to home, and I trust them so I'll be back.

glenna.geist

Jun 3, 2016

Following my new purchase the lender made contact demanding to know where I'm teaching. Thanks Sands sales you really did me one wonderful favor. .

susannordstrom

Jun 3, 2016

Boston Paul was great...a no xxxxxxxx, no sales-pitch kind of guy!!!need seat covers but they don't carry....yet....not sure why...the spark has been in existance for 5 years

amaturani

Jun 3, 2016

Took my 2015 Colorado in for regular service, my service adviser Ken Ashby meet me in a timely manner got my truck in service and was completed quickly and correctly, kept me informed on when it would be completed and another service well done, these are great guys and deserve some good words, Thank you Sands Chevrolet....

CHAMBERSB13

Jun 3, 2016

They got me right in, we're kind and professional. I was in and out in 20 mins with my vehicle issue fixed. Thank you

jwcorbet

Jun 2, 2016

I came in for regular maintenance and a minor recall I just received. They found 2 other recalls that needed attention. They took car of everything and I was out the door in 3 hrs with a car wash. Excellent!

REVERETT746

Jun 2, 2016

Sands does an excellent job. Thanks. Very friendly, and the location is convenient. I receive coupons in the mail and can use them on my Kia also.

Kenneth Hakey

Jun 2, 2016

Took the camaro in for an oil change and was treated fairly when I found out other work had to be done. Jake gave a discount when he could.

markers

Jun 2, 2016

I was referred by family and worked with Rob, one of their senior most sales reps. I was apprehensive to say the least as my credit was less than perfect and there was a bankruptcy in my recent past. To further complicate matters, I had just started a new job and it was at a lower income rate than my previous positions. In many ways, I was starting over and considered a first time buyer. I was stressed out as I had to sell a 20 year old car with 170K miles in order to secure some down payment monies. With Rob's help, I was able to buy a 2014 Kia Sorento that was certified pre owned and had low miles. The entire process on a Holiday weekend took less than 3 hours. I was amazed at the personal warmth and compassion that was shown to me. You would have thought I was buying a new Vette. I am beyond grateful for the help Rob and this dealership have given me. It was a fantastic experience. Actually fun and exciting. None of the car buying horror stories. Personally and professionally it was a true pleasure and joy doing business with Sands. Thanks Rob! Thanks Sands! All the best!M

Jim S.

Jun 1, 2016

Paul Muela is one of the most friendly people I ever had to buy a vehicle from. He works very hard at getting you the most complete answers to your questions. He continues those efforts even after you have bought the vehicle. I will definitely buy my next vehicle from Sands Chevrolet of Surprise as long as Paul is working there. I would suggest anyone purchasing a vehicle to see Paul Muela at Sands Chevrolet of Surprise and give him a chance to work with you. I will definitely send anyone I know to him.

Mrs. MK

Jun 1, 2016

We recently purchased a vehicle from Sands Chevrolet of Surprise and had a great experience with our salesperson, Paul Muela. We weren't sure what vehicle we were going to buy when we starting looking but Paul listened to us and wanted to make sure that the vehicle we purchased met our needs. He is professional, courteous and just a great guy to work with. We would definitely recommend him to anyone who is looking to buy a car. After we purchased the car, he spent a good deal of time going over all the options, helping us get our phones set up with the Blue Tooth, etc.

John

Jun 1, 2016

Our experience at Sands Chevrolet of Surprise was great! Paul Muela was very friendly and made us feel at home. I would recommend Paul to anybody looking to buy a car.

TXPAINTHORSE

Jun 1, 2016

I talked to Jean on the phone and she is the most impressive, helpful, informative customer service person I have every talked to. When I brought my Equinox in, she met me and gave me further information which was great! I have never spoken to any customer service rep in any capacity as your employee, Jean. I cannot say enough about my experience.

LUVDBYWF

Jun 1, 2016

I just purchased a new 2015 Silverado. The truck had sat on the lot for some time and the chrome running boards had some tarnish that the detailed could not get off. The service department changed out the running boards and they look nice. The service writer called me and told me the truck was finished and they also washed it. I picked up the truck late, almost closing. Surprised to say the boards looked nice but the truck was still very dirty. They did not wash it. No problem except they said they did.

frankiebro2003

Jun 1, 2016

Brought my truck in for a water leak, found out it was a defect in a weld on the radiator. I dropped the truck off first thing in the morning and had it back by 4 PM on the same day.

bigj0876

Jun 1, 2016

My sales rep Joey stated that the remote start to the car I bought would work before I left. It did not... and after a return trip to get it resolved he made the comment that he was not sure if that was covered under the Recon after the sale. The service manager was very friendly, but was not happy that the sales rep did not tell him I was coming in and had limited time to get the work performed. As of now my remote start still does not work, and I have to take it to a different dealer to get resolved.

comico120

Jun 1, 2016

Was working with Paul who was great. Had a great deal lined up and was willing to drive all day to get the car. Then Tony Evasco steps in and it went to dirt. Terrible communication and no consideration for the customer. After a week of being run around I find out they hadn't recieved my check which I was told to send so I couldn't get my car. I told them to send it right back when they got it, I was done being run around. They didn't even try to fix the situation, just said okay. That car is still rotting on their books today. Buy a car from anyone but these guys, you're better off.

Mrs. H

May 31, 2016

Paul Muela, service was outstanding. These folks are always so professional. Even when dealing with an irate customer as I once was, they still treated me with respect, others could learn from this group. Great job!

MJ

May 31, 2016

I like the fact that it was not a hard sell relationship. Paul Muela (salesperson) did not push, but gave me every opportunity to ask questions. Was very patient, as were they all. I would return in the future to this dealership.

Henry

May 31, 2016

Paul Muela was very good at what he does as a salesman also a very people person ! We will recommend him to my friends looking to buy a vehicle !

DONLINPRICE

May 31, 2016

The work was done and the phone call was on time. They even washed my car for me. Everybody was kind and curteous. Thanks again Sands.

Susan Parker

May 31, 2016

We had a great experience when we bought our truck. Rob and Josh showed us many trucks to choose from. We found "The One" . We are very happy with our new truck and very thankful for all the kindness and patience given to us.

ED J RAMIREZ

May 31, 2016

Tony and Saun were probably the best salesman I've ever worked with. They worked so hard to get me a deal that best suited me and for that I have very grateful and happy to own my first chevy truck! I would definitely recommend Sands Chevy and Tony to all my friends and co-workers. Sands is very fortunate to have two outstanding people represent their dealership.

mamamurph29

May 31, 2016

The wait was too long for an oil change, the service rep lied to me. I was told the truck was washed, was specifically asked if I wanted it washed and it ABSOLUTELY WAS NOT WASHED...That was very disappointing for a first visit. It certainly did not leave me with a good taste of the service center.

KatLorraine17

May 31, 2016

All of the staff were nice. I worked with Joey Kennedy and he was so nice and made the whole process much easier than anticipated. I love my new car and I am excited to tell my friends about the great experience Joey provided. Definitely recommend.

moriahmartin

May 31, 2016

I went into the dealership not expecting to buy a new car, but instead just wanting some quotes, however, I ended up leaving that day with a new car.

James1234

May 31, 2016

Andrew helped me make my first car purchase a simplistic and enjoyable experience! I went into the dealer knowing that I wanted the 2016 Chevy Spark. Andrew showed me multiple models until I found one that stood out to me. He didn't use any high pressure sales tactics or try to upgrade me into a vehicle out of my budget. I would definitely recommend Andrew to my family and friends! Andrew has earned a customer for life!

Lucky

May 29, 2016

My wife and I were just looking not ready to buy, but thanks Javier Garcia for finding us something. Great experience.

greathousejustin

May 28, 2016

It always goes quickly, and Brian was friendly, as usual. I've been going for nearly three years, and Kathy at the check out desk is what every company wishes they had. She's friendly, personable, and makes my trip enjoyable.See you in three months!

CLARKTeri

May 27, 2016

Great service jake was great and finding out what the problem is from let me know it was a warranty problem and will take care of me very pleased with everything

conncar2

May 27, 2016

Bought a certified used vehicle First week of having it had to bring it back 3 times for issues , thought all things would have been checked to certify itAlso tires to consider replacement ( certified ? )Disappointed

rdk357

May 27, 2016

Always had a hard time with dealerships, being pushy. sands gave me time to look around without a time limit and when i found what i wanted they did everything in their power to help me get it

adimaio

May 26, 2016

My old vehicle was high in miles, found a perfect car that would save me in interest rate and its a 2016 model. thank you sands

fcrowley

May 26, 2016

was driving a compact car and found the perfect midsize sedan.thank you

gbenoit

May 26, 2016

what a nice car to own. thank you to sands for getting me in a new car.

ulricbenoit

May 26, 2016

I WAS TREATED WITH UTMOST RESPECT, ALL MY QUESTIONS WERE ANSWERED. THE TEST DRIVE WAS AWSUME AND I LEARNED ABOUT ALL THE NEW EQUIPMENT WITH WHICH I WAS UNFAMILIAR.THE ENTIRE PROCESS WAS VERY CLEARLY PRESENTED. I WISH TO GIVE BOTH ERWIN AND RICHIE A FIVE-STAR RATING FOR THEIR UNDERSTANDING AND KNOWLEDGE.AND I LOVE THE CAR!!GEORGE BENOIT

SUEMONT84

May 26, 2016

I would definitely recommend your Company to anyone needing an oil change and car inspection, it was nice that you offered to wash my car but it didn't need one, so we'll catch you next time.

GARYTOX1

May 26, 2016

very appreciative of the $20.00 coupon The appointment time was great with staff meeting us as we drove up to service lanes. Thank you Jean J.

NORA

May 26, 2016

A great experience, Everyone was very friendly and helpful, made us feel very relaxed. The shuttle driver, Tom was also a great help and very friendly.

Albert.bedoy

May 26, 2016

Was time to do the 30k mile service. He had all available coupons to help lower the cost. Only thing I wish as everyone else does is a meeting with the technician so he could specifically point out what was done and what needs to be done in the future. Also of course everyone wants it even cheaper than the coupons. Vehicle service now days is so expensive. But he did great by providing the current coupons for me.

SHANE76

May 25, 2016

Received coupons in email for window tinting and a great oil change special. Called and spoke with Jean who was an absolute pleasure to deal with through the entire process. Informed me of every detail I had questions on as well s filled me on on things of concern. For instance, made sure to ask if the vehicle had factory darkened glass as a limo tint would make visual at night relatively tough. Not only that but had other informative comments along the way.

jamesjackson894

May 23, 2016

I CAME IN TO BUY A VEHICLE I SAW ON LINE I TALKED TO DEALER AND WITH NO PUSHING ON ANY ISSUES I LEFT WITH WHAT I WANTED AND AM VERY HAPPY

JEEPTRASH

May 20, 2016

I'm very happy with the service department at Sands Surprise! Jake was very friendly and efficient and took care of all my vehicle's needs! I will recommend Sands service to my friends!

Marilyn

May 20, 2016

I got in right away my car was fix in a few hours. Jake Friedberg who was working with me kept me up to date on what was going on. He was very helpful

plbehrens

May 20, 2016

Once again, Henry Smith at Sands has provided us with excellent customer service when the back passenger window on my Hummer H2 wouldn't go up. He went to bat for us against the extended warranty company and kept us posted throughout the process. Henry is the BEST adjuster we have ever worked with!!

TALIAHICKSON09

May 19, 2016

I was assisted by Ken Ashby. He was very polite and very informative. He explained the repairs I needed in a way that I would understand. He worked his best to give me a good pricing for the repairs. The time to fix my car did take a little long but I originally went in for just a oil change so the repairs needed were unexpected. Over all i would recommend other clients to Sands and specifically to Ken!

FANNASCARTS14

May 19, 2016

He got got me out quickly, he had a part taken off a new car on the lot because he knew I had to get to work.

JCLIFFORD

May 19, 2016

I went to Sands for the first time for service on my 2014 GMC Sierra; I left with a brand new 2016 Chevy! The Sands Team were very well trained, efficient, and helpful...great work Mark and Joseph

RAYPEGGYD

May 18, 2016

Jake has been our service rep for several years and continues to be the best! Always helpful, keeps us informed as the service progresses is someone we trust for advise should something unexpected arise.

melandlen321

May 18, 2016

I took the brand new 16 Silverado back to Midway Chevrolet in AZ because it was shaking only to be told that it was normal and nothing is wrong so I drove it for a week and couldn't take it anymore. I took it to Sands Chevy in Surprise Az to Robert and didn't hear from them all day until 2pm that it was fixed. They found a TSB and did the repIr and no more shaking what a excellent service department.

NORMDUERR

May 17, 2016

On time service and very nice to me. I always go to Sands because they tell me what services I will need in the future.

kjrocks8683

May 17, 2016

Went in for anow oil change, wiper replacement, and to repair an AC vent. Service was fast friendly and met every one of my needs! They even washed ando vacuumed the car!!!

DJDERUITER34

May 17, 2016

Very professional, they went above my expectations. They sold me a good car at a good price. They gave me more than I expected for my trade in vehicle.

JESSE.HOOVER

May 17, 2016

It was a good experience. The service rep listen to me! He did what I asked and addressed my concerns . He was very helpful and polite!

KABAMAZ

May 16, 2016

Once again great service from Matt & Steve in finding the parts & installing them on my '86 S-10 Blazer.The are fair, courteous and go out of their way to accommodate the customer. I have gone to 4 other Chevy Dealerships in the Valley, and far and away, Sands - Surprise is the best.

stephp361

May 16, 2016

Unfortunately, my brakes have been squeaking since shortly after I purchased my Trax. Fortunately, Henry Smith has stayed on top of tracking down the problem and worked with both the technician, Service Manager, and Chevrolet to try different solutions. He has test driven the car multiple times with me and on his own. While it's been frustrating because of multiple visits, Henry's professionalism has made it easier because I have felt that he really is trying to get the problem fixed. This last visit Chevrolet recommended changing the brake shoes themselves and Henry made multiple test drives after they were replaced to make sure there was no squeaking before turning the car back to me. The problem seems to be fixed at last. But I know that if the problem returns Henry will continue to pursue a solution. I also received a loaner car this time and the rest of the staff I dealt with were also very professional and helpful.All service advisors should be as professional as Henry Smith.

BRADLEYCARREON

May 16, 2016

I am very happy with the staff here at Sands Chevrolet Henry and Steve have really taken care of me! They have given me there 110% customer service and really helped me get all my stuff done and worked with me so that I can be ready for my trip In July. They really care for there customers and there safety! Thank you again Henry and Steve for what you do!

BEPACARSON

May 16, 2016

Sands has always provided us great service and will continue to get our business. Cashiers and Henry have always been great and I like the atmosphere there

SNOWREFER

May 14, 2016

Without a doubt, my Sands Dealership, along with my personal Service Advisor Henry, have exceeded my expectations. I own a Corvette and am very fussy about trusting it to just anyone. I even chose Sands to put my new ZR1 wheels on.my existing tires! Their price was better than the tire store, and they included a free lug nut replacement because the old ones "didn't fit quite right"! They even contacted my warranty company and replaced a leaking wheel seal while waiting for the lug nuts to arrive, at zero cost to me!!The Best Service anyone could hope for.

LROTT123

May 14, 2016

You can't get anything fixed at this cash cow dealership. Every time I go in there they find $2000 dollars in repairs. Unbelievable. Will never buy anything again from sands Chevy.