Used Cars for Sale at Sansone Mazda in Woodbridge, NJ

Seangoins91

Jun 13, 2015

I came to this dealership with a specific car in mind (Chevy Camero) and they happened to have the car I wanted with all its perks. Marleney was my sales rep and she made sure that my payments were affordable and The service was fast and efficient.

bex_86

Jun 11, 2015

I came in after going to a couple of dealerships trying to trade in my car. I wanted a car more reliable for the winter and my commute. Not only were they very reasonable with my trade, they worked with me so that i could get the best deal possible for what i needed. I will definitely be coming back for future leases!!

sromero

Jun 10, 2015

My experience at Sansone Mazda was a very pleasant one. The Sales Associate (Marleny Reyes) was very pleasant, courteous, and professional. Leasing/Buying a new car can be stressful but Marleny and the rest of the staff made the experience as stress-free as possible. I can be a pain in the you know what with asking questions but she answered them all, even after the sale.

Rudybud

Jun 9, 2015

Ms Reyes was very nice and friendly to work with.Even after I purchased the car ... She helped me with all my question about the car. She showed me how the car works and was always willing to help. Thank You

MiMi0328

Jun 9, 2015

I came to look around confused and afraid of making the wrong decision. Ronnie Vitta my sales person gave me the guidance I needed to find my dream car. Once I test drove the mazda CX-5 my heart melted. I just had to have this car. Mr.Vitta went above and beyond to make my family felt comfortable during the paper work process. Plus he gave me a deal I couldn't refuse. Susan Viegas and Steve Sansone even stayed late to make sure my paper work was complete before they left work on this nice Saturday. We need more people like Mr. Ronnie Vitta in the car industry. Thank you guys for all your hard work I am proud to officially be apart of the Mazda Sansone Family.

Mariajem

Jun 9, 2015

My husband, daughter and I went to the Sansone Mazda New car dealership on May 20, 2015 and had a great buying experience with the Sansone team. Everyone there was courteous, informative and joyful :) Especially my sales guy Ronnie Vitta who had my daughter smiling the entire time she was there. It was seeing my daughter smile for a a change, since she's been battling depression last few months. I want to thank you Ronnie for being incredibly sweet and kind to my family :)xoxoxoxoMaria Jimenez

miguel29

Jun 9, 2015

LAST WEEK I BOUTH MY CAR FROM THIS DEALER THE SALES REP MARLENY REYES TOOK HER TIME TO LOOK FOR THE CAR I WAS LOOKING FOR SHE GOT IT FOR ME WITH NO PRESSURE AND SHE EXPLAINED TO ME ALL MY CONCERNS ABOUT MY NEW CAR IM SO HAPPY WITH MY CAR THANKS TO MARLENY AND THE MAZDA TEAM FOR A EXCELLENT SERVICE .

James1234

Jun 9, 2015

The salesman Vincent Crispino made my experience at Sansone one of the best, he was friendly, Personal and was gentleman with my wifehad the paper work done in a timely manner and was out with the car the faster ever at Sansone I recommend this salesman Vincent Crispino and the dealership to anyone i know who is interested in getting a car either new or usedThanks

Cynthia Dawson

Apr 28, 2015

I went in not expecting to anything, my credit not really good and I was greeted by The BEST salesman ever he made me feel at ease and said "I promise you will leave here with a reliable vehicle. Not only did I leave with a reliable vehicle but he was patient with me until I found the car that I absolutely love and It was affordable for my budget. While I was there my phone died he even searched for a compatible phone charger to power my phone, this guy is amazing if ever you visit this dealership ask for Christopher Carammucci Trust me you will be in the best hands this dealership has ( He's at the Mazda section )... He also had my car washed will we completed the paperwork and it was already clean.... By the way I also had the pleasure of meeting Susan Viegas very nice also.

mannyc

Apr 21, 2015

I went in with a 2009 Honda Civic base model and came out with a brand new Mazda 3 Hatchback. This was such a beautiful experience. I never thought I'd own a new car. As i walked through the show room I was greeted by a very personal guy, Ronnie Vitta. He was patient and did his job with a smile , song and dance. (literally) He made not only the buying experience less stressful but the whole day in general. I was there from opening til about 2pm and wished I could have stayed in his company longer. He listened to what I wanted and explained to me the details of the whole financing vs leasing. Not once was he pushy or trying to get me into what I couldnt afford. Then when we picked out a car, he took me in to see Susan Viegas, who did all the paper work and explaining about the different protection options. She was a sweety also and in all my day was GREAT!!!!! I would tell whoever wanted to get a new or used car to see them both . Thank You guys for such a memorable day Its a no brainer to recommend this salesman and the dealership to anyone i know who is interested in getting a car either new or used Thank You Ronnie and Susan

Victor

Apr 21, 2015

I stopped by to have my car serviced. While I waited, I stepped in the dealer to check out the 2015 CX-9. Ronnie Vitta greeted me and helped me get a test drive in the CX-9. He was very helpful and easy to talk to. Mr. Vitta made me feel comfortable and also gave me the opportunity to test drive the CX-9 without any pressure. He wasn't pushy at all. Also, as always Rosie was great and very friendly.

laurens

Apr 20, 2015

Our car salesman Shawn Cook, and his manger Gus Hernandez, were very friendly, not overly pushy, and helped make our purchase faster than I expected it to take. Very professional. Susan Viegas was a pleasure to close with and was personable.

deepak5484

Apr 14, 2015

Quality of the car was great and the customer service is awesome. Great overall experience, thanks to Ronnie Vitta the sale manager he took great care of us and made us very comfortable. Ronnie went out the way to accommodate our needs. Looking forward to doing business in the future here. I definately recommend this dealership.

Happy Customer

Apr 14, 2015

I highly recommend this dealership. We have been buying cars for a long time and this time was one of the best experiences we've had. Salesman Ronnie Vitta was friendly & so entertaining he had us laughing. He really made us feel comfortable and we walked away with a new beautiful car. We definitely will revisit Ronnie and the dealership for future purchases. A shout to Sue Viegas in Finance as well. She's awesome and so friendly. She goes out of her way to explain everything. Very professional!!!!

Joy

Apr 14, 2015

We went t buy an used latest model. We met Marleny Reeps. She was knowledgeable, friendly and honest. She stayed back late to help us out since we reached around 8pm. It was because of her we made a decision in less that an hour. Thanks you Marleny. Last but not the least thanks to Susan Viegas for the superfast stress free processing and the chocolates :) You are the best!

debbie

Apr 12, 2015

we went in to buy a used car, met salesman Ronnie Vitta and the day became brighter. He was friendly, funny and entertaining but yet upright and honest. he explained all my choices and didnt bamboozle me into getting something i couldnt afford or didnt want. He was patient and tried his best to make it easy on me and stress free. I wound up keaving with a brand new lease not only for me but for my husband as well. thank you to ron, Gus Hernandez, and Susan Viegas for making this happen and not breaking the bank to do it.

WmJohnson

Apr 2, 2015

Best car buying experience ever! Very friendly, & knowledgeable staff. Thanks to Ronnie Vitta for helping me obtain the vehicle I desired. Ive already recommended buyers and will definitely revisit this dealership for future purchases...

Lori

Mar 21, 2015

This was one of the best car buying experiences I've ever had. Chris went out of his way to make sure that I got exactly what I needed and went the extra mile. I would definitely recommend Sansone Mazda for anyone who is looking for either a new or used car.

Risako

Mar 3, 2015

I used a TrueCar deal and tried to buy a Mazda. The sales told me that if I want to get the TrueCar price, I have to add a 3000 dollars package due to the sentences at the bottom of the deal. Actually it is not true. I called TrueCar and confirmed that I do not need that package to get the price, and those sentences do not mean that either. When I tried to ask the sales to give me a number so I can prepare for the money, he added several things again. He said if I want to change my rims, I need a 1000 dollar lifetime insurance or whatever it calls. Also, I need a 299 window edges thing, besides that, I could not figure out the number he told me compare to my calculation. There's a 800 dollars difference.I'm really upset about their works, and when I tried to get my deposit back, the manager said he has to give TrueCar a reason that why this deal is cancelled. He saw nothing about his employee, but a misunderstanding between me and the sales. Come on, there are three of us, can all of us hear that wrong? He just want some excuses to keep his reputation. Anyway, I do not trust them anymore, and I would not buy cars from them.

tonyice524

Feb 24, 2015

I met with the salesman Ronnie vita and he ws very friendly and walked me through the process. then I met with susan in finance and she was very friendly and helpful..

Wgonsite

Jan 2, 2015

Came here expecting to get haggled but the GM was very helpful as was our sakes person Charlie Smith. The team made sure that we found a comfortable fit.

Dipak

Dec 23, 2014

Don't know about dealership but their Mechanics and Repair Shop is one crooked operation.They will not do any diagnostics or anything but will only do service if they can sell you some expensive parts. Also they will tell you some internal problems (LIES) which you cannot verify immediately...but got to pay the diagnostics bill of $138 +

nicrockk

Nov 26, 2014

We had Dennis as our sales rep, he was very friendly and helped us find exactly what we were looking for. He also helped us stay in our budget and made the new car affordable! I've bought a few cars from Sansone and would recommend it to my friends and family!

TinaBeth

Nov 18, 2014

They did not complete anything and are not knowledgeable about out of state sales. I purchased a vehicle months go, it too my weeks to receive my plates, they never called me with updates or status. I have a suspended license because they did not surrender my plates, I have to drive hundreds or miles in an attempt to correct their mistakes to learn about the suspension. Ken never sent my CD as he promised. This investment was was mistake.

jimcreamer

Nov 8, 2014

Easiest car buying experience ever. Everyone super helpful and no pressure. Tom, Steve and Susan were the best and spent the necessary time and explained everything.

sbzahn

Sep 22, 2014

Replacing a vehicle at the end of the lease is never my favorite process. There was a time when leasing made the transaction quicker - but I don't think speed and new cars go together well anymore (after the test drive). Nevertheless, I had a very positive experience at Sansone's Mazda store today. The selection process was easy - as this store has so many configurations on the lot and ready for sale. The paperwork process is always challenging - but I left for a while and returned - still took another 90 minutes to get the car and get out the door. Worked with Charlie Smith who helped us for the second time in less than 60 days as we know have 2 Mazdas in the garage. Highly recommend Charlie if you're looking at the Mazda brand.

Nik p

Sep 22, 2014

Is looking for a used Honda. I found a Civic in good shape and good range into this SANSONE dealership. I took the appointment for particular car for next day. Next day I called and make sure that car is still available for test drive, After getting big YES from them when I reached to their dealership and met Mr. Dennis Rodriguez, n asked about car n BOOM BOOM I found that car is in body shop n not available for test drive. I said okay let me know whenever its ready as Is ready to buy it. This guy makes me believe that Im the person whom he gonna call when ever car is ready. But, before he call me I call him everyday n ask him about that same car. He always told me same answer as car is in body shop. Since the first day of my visit to sansone dealership I checked their website and particular cars status. One day I found that car sold without even notifying me, and Mr. Dennis a great person he even dont even have curtesy to inform me before make a deal to someone else as I always told him to buy that car in the prize they wanted. They all are bunch of liars and their commitments has no value at all.

1000tim1000

Sep 21, 2014

This is absolutely the best dealer. The rep Sammy Chow and Casey was friendly, was very friendly. He was able to explain to me everything I need to know about cars, from the exterior features, safety, and even the smallest button in the car. Sammy He not only make me more comfortable about buying a new car, but also more confident about driving.

RReddy

Sep 21, 2014

Good experience purchasing pre-owned. All of the staff we dealt with, from the salesperson to the managers were all very personable and never rude or overbearing.

DEBBITT

Sep 16, 2014

NEVER....EVER...BUY A CAR FROM THIS DEALERSHIP....THIEVES...CROOKS...LIARS....THEY STOLE MY DEPOSIT...REFUSED TO GIVE IT BACK....GAVE ME THE RUN AROUND FOR WEEKS....THE EMPLOYSS, INCLUDUNG THE MANAGEMENT ARE VERY NASTY....

joshrab88

Aug 26, 2014

My wife and I went to buy a new car. We thought we would go to Sansone since there was a huge selection of brands. We chose the Mazda CX-5 and dealt with Aroon. He was very nice and we agreed on a good price for the car. We chose the one in the show room and since we added remote start we went back a few days later to pick it up. When we went back the car was not cleaned properly, the wheel locks were not installed, and there was a nick in the hood. Mike Abreu got into an argument with my father-in-law and was very rude to him as well. We made sure our contract stated that we would get a loaner car for when the hood was repaired. We went back a few days later to drop the car off to get the hood fixed. I received a call yesterday at 3:30 pm telling me the car was ready and to please come back because they need the loaner. We could not make by 5:30 pm so we went the next day at 7:15 am. The hood was fixed but the car was filthy, dust everywhere from sanding down the hood to prep it. *This car was detailed 8 days earlier* I told Rosie I was not happy with the car because it was not cleaned and she said to take it up with Mike Abreu. I called him when I got to work and he said what did you expect, you came here at 7 am. I explained you wanted the car back the night before so how did I know it wasnt cleaned. He was very rude and told me to bring the car back to get it detailed. This would be the 5th trip and after leaving it, I would have to go back for the 6th time to pick up the car. He also made comments about how I had to call my wife to schedule the appointment, as if I was not man enough to handle this himself. This guy is a big tough one behind the phone thinking he is all high and mighty. He is unprofessional, disrespectful, so I guess he makes the perfect fit for a car salesman.

stir.butter

Aug 9, 2014

Let me start by saying that our experience at Sansone Mazda has been wonderful through and through. We recently bought a 2015 Mazda CX 5 (Crystal Blue) and we have had great experience interacting with Thomas R., Mike Abreu, and Stephen Sansone. They have readily helped us at every step with our car needs. I strongly recommend Sansone Mazda if you are looking for a new Mazda.- Kumar

mpelleg823

Jul 27, 2014

Went to Truecar.com and they had the best price. Got to dealer ship and of course no cars at that price because they add $3000 worth of add ons to every car. Checked and the add ons are worth about $500 at best. As for my trade they were $6,000 under the under dealers I had visited. I told them I thought that making between 14 and 16 thousand dollars on my trade was a bit much, they gave me a song and dance until i showed them what the car was selling for at a number of dealers.Typical bait and switch in my opinion.Sales person Chris was nice but it didn't seem that he had any input to the pricing, as he had to get everything from the sales manager. He was ok to deal with.

JihnCox

Jun 5, 2014

I purchased a vehicle in March 2014 and later found out that there was an odometer issue with the vehicle, I brought the car back expecting a refund because of the issue. I had the proof of the odometer discrepancy with me and I was informed by Dean Sansone that there was noting they could do. I had the car a little over a month and figured they would do something for me because the odometer was wrong. They offered to take the car in as a trade and give me book value of the car which was $7,000.00 less than what I purchased it for. No other dealership will take the car because of the odometer problem.I have contacted the State Consumer Affairs Division and filed a complaint, I have a police report and will now pursue some sort of legal action.My attorney tells me that I am entitled to triple damages and attorney cost, but I now have to go through this ordeal and it would have been much easier for them to jut give me a refund. I even told them I would buy another vehicle there if they agreed to the exchange.I would use caution when purchasing a vehicle from this dealership.

dmpfau78

Jun 4, 2014

We had originally intended to get a used car (thought new was out of our price range). Dennis did a great job working with us and we had a good price on a black Ford Escape. After thinking about it overnight we changed our minds and decided to go with the Mazda CX-5 (2013 or 2014). We were unable to reach an agreement on a price for one of the used cars. He searched around and found a NEW car that fit into our price range from the same type, model year and options. Love the new car and we think it's actually nicer than the used one we looked at. Talk to Dennis!

kelly81387

Jun 3, 2014

Walter meet my mom and I at the door with a friendly smile. He waited for use to tell him what we where interested in rather than something else. He took us for a test ride that was long enough to really get the feel of the car. He should me the the buttons on the car and answered all my questions. Upon our return he took us on a tour of the dealership and really made us feel part of the "family". HE stayed with us while we waited for the initial paper work to be done and had a nice conversation with us. Walter made the whole experience pleasant and smiled the whole time.

itidal

May 27, 2014

Let me just preface this review with the fact that this is truly my first ever time writing review. I find this important because honestly I have never found the need to actually write a review. This place really was the worst though. We went there over Memorial Day weekend and I truly believed we would be in for an awesome experience. Boy, was I wrong! We dealt mainly with the Mazda dealership and they were just the worst. Downright mean, sketchy, and un-engaging. Our salesperson was named Joseph. He was extremely nasty and really needed major anger management help. He was consistently snapping at my husband and was very condescending. This really should have been my first clue. They had given us an online quote which ended up being completely off ( read next paragraph). Then as we went for a test drive and Joe decided that stopping at the stop sign wasn't important. We were soo close to getting into an accident it was ridiculous. Joe instead of being apologetic began to yell and scream obscenities at the other driver. Joe honestly needs to be fired. In regards to their policies, the entire Sansone Auto Mall is very unethical and are a complete scam. Their MSRP price is not really the price of the car because of the extra "specials" on the car which they don't tell you about until your about to sign a contract. Then you conveniently find out that someone "forgot" to put the extra sticker on the car you were looking at. This was just craziness to us as most MSRPs include all specials in the price. So when we found out about this extra sticker, we decided it was time to leave. As we were walking towards the door, Joe decided to go to one of the other salespeople and talk about us in front of us! I just couldn't believe the audacity.Never in my life have I seen this kind of behavior. If I could I probably would give this dealership negative stars. Please, please do not waste your time. There are so many better car dealerships around. This place needs to be shut down and Joe needs to be fired.

Bzam

May 9, 2014

After this crazy winter has left the roads of NJ full of pot holes, I had damage to two of my tires/rims on my new 2014 Mazda6. I stopped by Sansone Mazda Service Center and was greeted by Rosie Ramirez. Rosie and her team made the entire process painless and easy. I have never dealt with a more efficient and friendly staff when dealing with automotive repairs, I felt like I was treated with nothing but respect. Rosie and her team addressed my issues and corrected them quickly and with high quality work. I will be returning to Sansone Mazda Service Center for all my service needs. If you need service done to your car go see Rosie and her team, she'll take good care of you.

malfano56

Apr 7, 2014

Good Morning Robyn,I just want to tell you of my New Car Purchase experience on Saturday. Joseph Giannattasio was so nice to deal with. He made me feel very comfortable about my new purchase. We went over many options for me. I originally came down there to purchase a new used car for myself. after running my credit, he went above and beyond to get me approval for $15,000.We than proceeded to deduct my trade in and the $5000.00 deduction certificate and we concluded that a new car was better for me. I purchased a 2014 Mazda2 and am as happy as can be. The Finance manager was great in getting me a payment I can live and although the 72 month term is a little longer than I wanted to go. It works out for me to keep the car for a year or two than come down and get a new one again. It will also help to improve my credit and get me an even lower rate next time. Thanks for all you concern and help in getting me to come down there. And Joe I want to thank you again for all you did. Thanks,Michael Alfano

oshelest

Mar 18, 2014

Great experience, glad I stop by. Friendly, patient and very professional. Thanks everyone and special thanks to Walter and Susan. See you in few tears.

ajjuice7

Mar 14, 2014

Both Charlie and John made our Mazda buyer experience easy and satisfying. From the time we met Charlie on our initial visit, to the time we picked up our car, he always treated us in a courteous, pleasant and professional manner. John finalized the deal for us, and he too was courteous, pleasant and professional. These two individuals made a usually harrowing experience into a comfortable and easy one for us.

carteret12

Mar 14, 2014

Dennis is great! He offered me great customer service and very friendly. He helped me get a great deal so I could come home with the car I wanted. I would recommend this dealership to everyone.

abigailxsanchez

Mar 3, 2014

Great customer service in thia dealership! Definitely helped me a lot, answering all questions and negotiating prices. He took his time in helping me find the right car. The process was smooth and easy. I'm super happy!

rrodriguez9921

Feb 25, 2014

I just purschased my mazda cx-9 and we had the pleasure of working with Walter Donnelly from the beginning to the end of the process he was more than friendly and a person you could trust overall it was a great experience because of Walter. Also thank you to Mr Sansone for the great deal...

jencarbs

Feb 21, 2014

My first time buying a car on my own and I am so beyond happy I went to Sansone Mazda. Tommy Richardson approached me as I walked in and was immediately warm, friendly and obviously established in this industry. He immediately asked where I was comfortable price wise and made sure there were cars I was interested in on the lot. He didn't push me or offer me anything I didn't want. He let me test drive a higher model than I was interested in and when I expressed that I wanted to see the Mazda3 in a base model in a different color he went back out to the back of the lot and dug another car out of the snow for me to look at. The customer service he provided was above and beyond what I expected to receive. He was confident he would get me the deal I wanted and can afford and he delivered. Never pushy, just confident that he could do this for me. The deal I got was great I was very happy and there was no pushy negotiating or anything, his sales manager John was also very accommodating and friendly and made it seem so smooth to get me the deal I wanted! No muss, no fuss, just good old fashioned guys who know how to work and give the customer what they want. I leased the car and Susan, the business manager, made the legal side of this nerve wracking experience so smooth I was in shock. Again, my first time getting a car on my own, so I was expectedly nervous and anxious and Susan went through everything with me, answered all my questions and was so patient while I took in all these legal documents I had no familiarity with. Susan told me "you can buy anything anywhere" and I must say she's right. These 3 people I dealt with (I'm sure the entire staff is great but I dealt solely with Tommy, John and Susan) are very aware that I could have bought this car from anywhere. But I came to them and they delivered. Above and beyond in customer service and I will definitely be dealing with them for all of my service needs and when its time for my next lease I will be calling Tommy again as I very much enjoyed my first car buying experience. This deal ended in hugs with them, which showed me that them I wasn't just another buyer or another number, which I appreciate.

annaleem

Feb 18, 2014

I just purschased my mazda and we had the pleasure of working with dennis rodriguez from the beginning to the end of the process he was more than friendly and a person you could trust overall it was a great experience because of dennis

mgironda1

Feb 12, 2014

I'm an experienced car buyer and I knew I wanted a CX-5 so I went to Sansone first based on (1) inventory size (2) distance from my home and (3) a very good, prior sales experience with Ron Kaplan at Sansone Nissan (years ago). I went on a weekday morning and I was welcomed with a relaxed atmosphere, I would say more relaxed than that of a typical showroom. I had done my homework so I looked around for a bit and I was soon approached by Dennis. I told him what I wanted and he quickly went to get me a test-drive vehicle that matched my request. I was offered coffee which was a nice touch. Dennis took me outside and showed me the vehicle, inside and out, including some technical features under the hood (Skyactiv technology) which was good. The test drive was a good length and he had me try out the turning radius and acceleration. I never felt pressured to buy the vehicle which was great. The negotiating experience was fairly typical for a car purchase (the usual back-and-forth if you are interested in that kind of thing) although I have to say that Dennis and his manager Mike did try to accommodate my requests, with persistence, and kept the transaction business-focused, rather than personal... "the numbers show x and here's how we can work with them" and "did you consider lengthening your lease term or changing your downpayment?" as opposed to "help me out" or "are you trying to put me out of business?" which are guilt-trip laden and ridiculous (and irrelevant). I drove home in my new vehicle after a generous offer for my trade-in, even though I didn't have it with me, four hours after I walked into the showroom, which was a good amount of time in my experience. Trade-in later that night was effortless. Although they met me essentially where I was targeting for price on the lease, it took a lot of negotiating to get there so I knocked off a point on Price; I also thought some of the dealer-added equipment (not optional) was overpriced, such as $595 for Nitrogen-filled tires and $599 for alloy cosmetic wheel protection. For Dennis's product knowledge and professionalism, and for the management's malleability on lease payment pricing without senseless personal appeal, I would go back and I would recommend these guys over others.

Silver1080

Jan 20, 2014

Went in knowing what we wanted, no games no hassle! We will be back for out next car. I have already recommended them to friends and co workers.

KarlaStallings

Jan 17, 2014

2nd car that i have purchased from sansone mazda, walter donnelly, susan viega, awsome team, would highly recommend others to do businness with sansone madza

mag96684

Jan 14, 2014

Sansone Mazda provided me with excellent service. All the employees are very friendly and overall it was a great experience. I would highly recommend this dealership to anyone.

EllenM2

Jan 11, 2014

Charlie made what is usually a less-than-enjoyable exercise refreshingly easy! We had been to two other Mazda dealers, very unhappy with their approaches, and "games". Charlie was professional, straight-forward, meticulous and friendly. We have purchased numerous cars over the past 30 years, and Charlie was, by far, the best salesperson we've dealt with. No games, no gimmicks. I would highly recommend him. And the financing person made things extremely quick and straightforward - no pushing, no pressure to purchase warranties, etc. Overall, an excellent experience. I would HIGHLY recommend Charlie Smith!

Rojovivo

Dec 29, 2013

After researching and reviewing a myriad of automobiles, we narrowed it down to the 2014 Mazda 6 touring. Then it was time to review the dealers. We checked individual reviews as well as the business bureau accreditations, which narrowed it down to Sansone Mazda in Avenel, NJ; which is 30 miles from my residence. We were pleasantly surprised with the high level of professionalism experienced during the negotiations and financing. They had the cars that best fit our needs and budget. We bought two cars; a black and a red one. Our sales person, Ziggy, went above and beyond to insure that we got the options we wanted within reason. Susan Viegas, Finance manager, expeditiously processed our paperwork and was very friendly. John Bellas , the general manager, treated us with the utmost respect and professionalism.

lakins1

Dec 24, 2013

I stopped by Sansone to inspect a vehicle I saw online. Mr. Caramucci was friendly and courteous in responding to my inquiries. He also told me a deposit had been placed on the vehicle I was interested in weeks earlier, but the potential buyer never came back, so it was available for purchase. After inspecting the vehicle and expressing my interest, he asked for a deposit; I agreed to leave $500.00 on a credit card, and would close the deal in cash two days later. However, instead of running my card for $500.00, Sansone ran it for $2500.00. Mr. Caramucci told me of the "mistake," and asked if that were acceptable to me. I responded in the negative, so he said the $2000.00 overage would be credited back to my card that same day. On the day I was to pick up the vehicle, I received a text message saying, "Our other customer picked up the (vehicle). It will be my pleasure to show you another vehicle in our inventory. I look forward to seeing you later." I was furious as well as insulted at Sansone's deceptive business practices. When I arrived, I demanded my entire deposit. I was told "$2000.00 has already been credited back to my card, and the remaining $500.00 would also be credited by Monday." As of this writing, NONE OF MY $2500.00 DEPOSIT HAS BEEN CREDITED TO MY ACCOUNT! I filed a fraud complaint with the credit card issuer as well as the BBB. I will never recommend anyone do business with Sansone ever. I can't help wondering how they've managed to stay in business so long if this is how they conduct it.

vivekannie

Dec 16, 2013

HORRIBLE SERVICE! VERY DISAPPOINTED AND STRESSED! We only have one car- They barely even started looking at the car for repair and its been almost a month now! TERRIBLE CUSTOMER CARE!

Fionaandmurphy

Dec 11, 2013

I went to look for a used car at the dealership, i was met by a salesman outside in the parking lot, i was greeted with a smile and a hello and a joke. Which made me feel better, i am a single women coming to buy a car, thought i would be sold something i didn't want,or fast talked, or talked to like i didn't know anything about cars, but that was not the case Aroon (salesman) was sweet, and funny and made me feel comfortable and at ease. We talked about what i was looking for in a car,weather i had a trade in, it was like talking to a friend. We talked about how much i had to spend on a car,down payment all things i had gone over in my mind on my way to the dealership,It was such a great time and talking to Aroon was easy, well i left the dealership that day with a new Mazda, i just love it ,its everything i wanted in a car,and everyone i had to talk to that day was so very nice and friendly from the finance lady Susan to Managers,to Mr Sansone himself..So if your thinking of buying a used car,or new car, Sansone Auto mall is where you should go. I won't go any where else.

sansone2013

Dec 8, 2013

I need to first say that my husband and I pass by Sansone Mazda quite often when we're running errands on the weekends. We were in the market for a used vehicle and were looking to purchase a used Subaru Forrester or Honda CR-V. We spoke with a few different sales advisors at other dealerships and were unsuccessful with closing the deal for various reasons-desired vehicle was sold or desired vehicle was not available.We decided to stop by Sansone one evening and to our pleasant surprise it was an overall pleasant experience! We stopped by the dealership to test drive and learn more about the Mazda SUV. We had no intentions of making a purchase that evening. However, our minds were changed when we were warmly greeted with a big smile by Aaroon Singh as soon as we walked in the front door. He walked us back to his desk and began to inquire about my interests. Mr. Singh was not pushy. He came across as helpful. It was clear that he was interested in helping us figure out what I needed and what vehicle would best suit my needs. As someone who's been in sales for over 10 years, I can attest that this is best approach because we as customers felt like we had someone who really cared about our needs as oppose to just trying to move out inventory as any cost.Furthermore, Aaroon diligently tried to work within our budget and when he quickly learned that none of the 2014 models were within my budget, he pulled in Keith to see what he could do for us in terms of inventory. Keith found us a vehicle fairly quickly and we put down a deposit and came back over the weekend to finish the negotiation process.Susan helped me secure a better interest rate on a new vehicle loan so I wouldn't have to run back and forth to my credit union to secure the funds. Susan was patient and took the time to explain all of the numbers. She allowed me to read through the contract so that I fully understood what I was reading and signing.Everyone that we came in contact with at this dealership were friendly, patient, and displayed a lovely sense of humor. Most importantly Aaroon, Keith and Susan were very helpful and understanding through this process. It has been 14 years since I last purchased a new car. The fact that I was in the market for a used SUV and purchased a new SUV in less than one week is a testament to the really good professional customer service I experienced at Sansone. Mr. Singh is mature and professional! Keith is very personable, warm and friendly as is Susan. We met a few sales advisors at other locations who were immature and inexperienced. Furthermore, I read online where quite a few of them received poor reviews online.The Sansone staff that we encountered were great! I would highly recommend the dealership to other people for sure.

Desichael1230

Dec 4, 2013

Tom was my car dealer he quickly realized my family's needs and got us a car that we'll be calling our new baby for the next six years haha! Thank you so much Tom. Steve sansone as well was EXTEMELY HELPFUL and the RIVERA FAMILY are greatly appreciative of their efforts; dealership for life!

slingshotcowboy

Nov 26, 2013

Christmas only took care of me and gave me an amazing price he also drove me back home so I could get my old car for aN Exchange.

Watsonjo41

Nov 19, 2013

I bought a 2010 Mini Cooper S for my wife here. I was treated very well especially since this is the 9th vehicle I have purchased from Sansone.So far I have found three problems with the car but I am sure that they will all be fixed when my wife brings the car back on Thursday. I am hoping that they find my second key since I know from the Carfax that the vehicle arrived at Sansone with two keys when it came up from Florida. John Bellas and John Dean McAurther did treat us with extreme courtesy!

danny1126

Nov 17, 2013

I just recently leased the Mazda 6 Touring with the tech package. Chris Caramucci was my salesman. He was very knowledgeable of the car and answered every question. If you are going to Sansone Mazda I would recommend seeing Chris. (plus he is a dj and set my radio for the best sound) I went there twice and the first time when I was just looking he did not push me to get a car that night, when I told him I was not ready. Again if you are going to Mazda go to Sansone and ask for Chris C.

jswilliams1984

Nov 12, 2013

Dean Sansone and John Bellas were EXTREMELY friendly and helpful. Susan was amazing. Our car salesmen, Chris and McArthur were very knowledgeable. I had the best car buying experience at this dealership and I've purchased cars from 3 other dealerships previously.

Mpan1213

Nov 10, 2013

Chris and Susan worked hard to get my monthly payments down to my desired range knowing that I have a budget set in mind to to upcoming maternity leave and new addition to the family!Thanks!Marie Connors

jbpoco83

Nov 9, 2013

The sales staff that sold me my new Mazda was very disrespectful to me the sale of my new car. They make you fight for the price of the vehicle you want. I bought my car there because they were the only dealership in the area to have the color and model of my Mazda. The car they sold me was delivered improperly with a nonfunctioning navigation. After the deal was made, I was never taught how to use the new technology in my car and I found many more problems with the car as the days went by. I encountered a problem with my car after it was serviced and the general manager treated me like a child and did not respect me as a customer when I approached them with my problem. I had the most horrible new car experience and the sales staff and the general manager do not how to handle customers properly. If you want to be disrespected and haggle for the price you want then go here. I would never recommend this dealer to anyone.

George2455

Nov 9, 2013

Great customer service. My salesman Chris Caramucci was great and Susan Viegas was great she was very helpful and made sure you got what you wanted. I would use this dealership again.

Theaney228

Oct 30, 2013

First I'll start with - this was my third mazda but first from Sansone. and Wow - never shopping anywhere else again. Chris Caramucci was not pushy like other dealers I had encountered. He was extremely helpful, knew what he was talking about, sweet, and an all around great salesman. He did everything in his power to get me the deal and car that I wanted. He was also patient and did not make me feel uncomfortable (like some salesmen tend to do) throughout the entire process. If there were more than 5 stars, I'd give more.

jphlkh

Oct 25, 2013

I have been purchasing cars for over 40 years, and I have never had a better experience with a car dealer. We dealt with Charles Smith, Dennis Rodriquez, John Bellas, Frank Sansone and Dean Sansone, and each one of them was knowledgeable, helpful and sincere throughout the entire process of purchasing our Mazda. Of course we also obtained a very good price for our new car. Sansone Mazda has my strongest recommendation to anyone thinking of buying a car.

lholz3

Oct 24, 2013

I was glad I came here to buy the car. Everybody was very knowledgeable and helpful. They removed the logistically stress (ie. getting plates, insurance, and registration). It was my first new car purchase and they made it very easy. I'm sure I'll go back when the time comes to get my next car!

pschmidt1113

Oct 13, 2013

The experience started off on the right foot. Chris was not pushy (something you always seem to encounter when buying a car). He asked the right questions and kept our focus on those cars within the price range that we were looking to spend. When it was time to go over the financing portion of the process Steve was just as good. He went through everything, answered all our questions and made the entire process easy to follow and understand. Both gentlemen were friendly.

edro2010

Oct 13, 2013

Our experience at Sansone Auto Dealers are always a pleasure. I have purchased a Hyundai Santa Fe from this dealership in 2006 and love the vehicle. The service from all employees we dealt with from beginning to the end were excellent in every way. There was no extreme pressure from the salesman at all. We were showed alot of cars and test drove them all. The salesman worked with us to help us figure out what was the best car for us and all our needs. They were very friendly, polite,patient and understanding with us. I will send people to this dealership to buy a car. My 16 year old daughter will be going there too real soon for a car. Thank you to all. Ed Romanowski

yisheng

Oct 10, 2013

Um, Chris was very patient to us, tested cars with us, too; very nice person and shared a lot of information with us since we both did not know much about cars.Susan provided us number of car warranties and gave us a discount on that, and very nice, too~

mongo422

Oct 9, 2013

I would not go anywhere else to buy a car or truck, these people are as wonderful as can be. Sansone is very lucky to have these people in their employment. AAA +++

jdusman87

Oct 1, 2013

Walter Donnelly was very helpful with some issues i came across. He directed me to the right person to speak with in regards to my car and other issues. I def recommend Mr. Donnelly

ericao91

Sep 30, 2013

Chris is a delightful dealer who goes far and beyond to ensure customer satisfaction. Very grateful to have had my first car purchase experiencw with him.

Miriam812

Sep 28, 2013

Yes! Walter Donnelly is an excellent professional & courteous salesman. Would highly recommend Sansone in Avenel. Mr. Sansone personally assisted with our lease as well, great place!

Larrygonzalez

Sep 28, 2013

I'll never buy another car from Walter Donnelly! I've purchased my last 2 cars from him & won't buy another. Sansone's finance team changed the bank causing a penalty of $600 that I had to pay. When I asked both the sales manager & the finance manager they both basically said too bad.

Ivandiogo

Sep 23, 2013

Walter gave me an excelent expirience buying my first car. I was a bit worried about it but he was very pacient with me and very professional as well. Im very satisfied and highly recomend walter as your salesman.

marilyn1071

Sep 21, 2013

Walter was an awesome salesman very friendly got us the deal we wanted we left dealer very pleased we will definitely be back soon thank you

cmontes1

Sep 21, 2013

Mr. Donnelly was a great help to us. I will be back soon to make another deal. I left very satisfied with deal thank you

Peter_1892

Sep 19, 2013

I was in the market for a manual Mazda3. I tried a few other dealers and had bad experiences and found very few options to choose from. I came to Sansone Mazda and Chris Caramucci helped me out. They had 5 or 6 vehicles on the lot to choose from. I found the car I wanted and after some mild negotiating, I got a fair price. Walter Donnelly, the manager, came out during the negotiations. Chris and Walter were neither pushy or rude.. two traits I had become accustomed to from my other car-buying experiences. They were friendly, fair, and motivated to make a deal. Even the so-called "dreaded" finance room encounter was not bad at all. Susan was incredibly friendly and just gave a quick pitch for their extended warranty. One good thing to keep in mind about these guys.. Since they are an auto mall, they seem more willing to give fair prices for trade-ins. I was trading in a Toyota Corolla and some other Mazda-only dealers acted like taking my car would be a huge hassle. Chris looked it over and gave me a very fair price. Overall I would recommend this dealer, and specifically Chris Caramucci.

Kathyl333

Sep 18, 2013

I highly recommend John and Jim Jones. They both treated me with respect and paid attention to the type for car I needed and my price range.

ldechiar

Sep 16, 2013

Dennis was extremely friendly, helpful and knowledgeable. He seemed genuine when working with us and making sure the car buying process went smoothly. Eric helped us with the test drive.

pmellon

Sep 13, 2013

We used the True Car Buying Service for a Mazda CX-5. Overall experience was professional, very pleasant and easy. Ken Lutz (sales) was courteous, very helpful, made the car buying experience positive. Gene (financing) and Mark (Manager) were equally good and a pleasure to do business with.The only issue we had was not being informed of the "swap fee" we had to pay on our first visit. The car we wanted was not in stock, and were told they could find it, but were not told about the cost of the swap fee upfront ($600). Although the dealer could not remove the cost, Mark did offer a small reduction, and the use of their employee discount for accessories. Despite this misunderstanding, we decided accept his offer, and continue with the purchase since our overall experience was very positive and professional.

smada4

Sep 12, 2013

I worked with the Mazda Sales Consultant, Tom Radwanski. Once I decided to buy the car, he took me out on a test drive and I was hooked. The next step was negotiating the price of the car. This was the time i was both disappointing and impressed with the staff. I thought the price was too high because of several unanticipated charges that were included in the price of the car. Tom worked with me to decrease these unexpected charges and suggest ways (lease then buy, lease only, purchase a 2013 model) that I could leave the dealership that day with a car. After the negotiations were over I went to see the finance guy, Steve Sansone. He reduced the price even further to exactly what i wanted to originally pay for the car by offering me special incentives (bi monthly direct payments etc) and i walked out a happy man.

fasfsfil20

Sep 8, 2013

Mr. Walter gave us an excellent experience st the dealership. He was very friendly and knowledgeable. We are very happy with our new car and I would definitely recommend Mr. Walter when buying a car. He explained everything to us very carefully. Also he introduced us to the service department, something that we had never experienced with anyone else. 100% happy with our experience.

ElizabethAnn21

Sep 6, 2013

Steve Sansone made the expierence very enjoyable for a number of reasons. Being a first time car buyer I had little knowledge about what was needed in order to purchase a vehicle. Steve walked me through every step explaining how things would work, opening up many options for me so I had a bunch of choices suited to my preferred budget. He wanted me to be comfortable as a buyer and he also asked me what I was comfortable with financially, which made me feel secure that I was getting a vehicle that I loved but also that i could afford payments on. I would definitely recommend this dealership and specifically Steve Sansone because he is very professional and cares about every customer that walks in the door. For first time car buyers or not, Sansone Mazda will give you the best car buying expierence you will ever have.

mauibell

Sep 6, 2013

Great experience. I brought my used Toyota camry in for a New Ford Egde. John and Dean took the time to help us slect the right model for our price point. We love it! Great car and I am thank for for the service they provided. Go see these two, they keep the car buying experience fun!!!

amota

Sep 2, 2013

i felt that i never had 5 minutes with out dealer.he promised me that he would take my sound system out of my car all i had to do was just pick it up the next day.when i went back the next day to pick up my system he said that i had to pay to get it out.He also promised he would have my other key the next day and that also didnt happen i had to call and fight with the the deal on labor day which it today after 2 weeks i got the car i got the key.until this day i dont know what my car does and i dont have none of my original stuff from my old car. i was looking to buy another car in 6 months but i swaer i will never buy a car from sansone auto in my life i will tell all of my family and friends to never go there sorry. and dont ever see jim jones he is a crook and he will promise you things and never will do it for you crooks.!!!!!!!!!!!!!!!!

annarad

Aug 13, 2013

got a quote from truecar.com for a new 2013 Mazda 3 from this dealer. The offer came from Alicia. Then spoke with an employee called Keisha at least 3 times over the phone. Told her CLEARLY I need standard options, manufacturer installed, no extras. She confirmed: the quote is firm plus there will be a NJ sales tax plus plate change ($150) and document fee ($379) for a liquid silver or dolphin grey color. The document fee is 'negotiable' but I would need to negotiate in person. Fine. Drove to the dealership, Keisha not there. A different guy assigned to me offered me dolphin grey, 'the only color for that price'. I saw him jumping the car, bc it has been on the lot for a while and the battery gave out. I asked if they could honor the liquid silver color commitment - no they wouldn't, because 'the msrp price would be $19,170 instead of $17,495 for dolphin great (really, $1,700 premium for a different color?)'. After the test drive, I said would like to pay and asked to give me the total price. The guy comes back to me with a price that is $3,600 more then Keisha's 3-times promised price and written quote. They stuffed the quote with bogus 'dealer-installed' options such as paint protection. I protested and said they need to honor the quote. The General Manager came, and asked me sarcastically if I wanted them to remove the dealer installed options. Total all-in price they gave me with taxes, bogus options and reversal of rebates was $19,780. Alicia's/ Keisha's quote was $16,185 (with $379 fee being 'negotiable'). What are these guys smoking? Do they really think that their buyers want the new car so much as to overpay $3,600+ to an unethical dealer, all because we drove 2o miles to the dealership. Do not buy from them. Walk away. This dealer is unethical, does not honor their prices, and stuff unsuspecting buyers with expensive and unnecessary dealer options. If you are reading this, dealer, I will describe my experience in every other online dealer review I can find. Today, to survive in business, you need to preserve and nourish your reputation, and you don't. You will not survive on recurring scam.

EMIKHLI

Jul 12, 2013

I went to Sansone Mazda to see what they offer on a new lease. I already had a lease with them that had 7 months left, and was really there to browse around. The salesman FRANK LAURENCE, came with a high offer at first. I advised him that I was not in a rush to lease a new car as I still had 7 months left on my lease and MADE IT CLEAR THAT I DONT WANT TO SPEND A DIME GETTiNG OUT OF MY LEASE. He came back and said the owner recognizes you (talking about Dean Sansone), funny as I never saw him in my life before. He then said I can get you out of your current lease and into a new Mazada 3, and we will make the remaining payments for you. I asked again does that mean I wont owe nothing on my old car? He said yes as long as you get another Mazda there wont be a problem. Thats when the samming began. Thye told me that they are sending the car right to Chase! I should have known this dealership is fishy as the 1st time I leased these people ilegally registered the car on my mothers name (WHO WAS NOT ON THE LEASE), they said "This is Jersey you can do whatever you want", I said ok as I had no prior knowledge of the law. After leasing the vehicle I get a bill from the bank. I call to see why I owe them money they say its because I terminated the lease early amd the car sold at auction for less than the car is worth. I CALL THE DEALERSHIP AND TALK TO Manager MARK, he tells me he will have to talk to Manager JOHN BELLAS and will call me back, 3 weeks go by no call back. I call and speak to JOHN BELLAS who claims he never heard from MARK. He says he will call me back. 2 Weeks go by and I am still waiting. I call Chase and tell them to send me a bill of sale from the auction. They tell me that DEAN SANSONE SOLD THE CAR. THE SAME PEOPLE WHO SAID THEY ARE SENDING THE CAR RIGHT BACK TO CHASE! I call Dean SANSONE AND THE NO ANSWER AFTER LEAVING 3 MESSAGES. I call again and the operator asks me for my name. I tell her Eddie, she says whats your last name. I say why dos it matter? SHE ADMITS " I MUST SCREEN DEANS CALLS! Its been 2 months and still no call back. Just do a Google search on DEAN SANSONE, There is a RIPPOFF REPORT, that makes it all clear. DONT DO BUSINESS WITH THESE SCAMMERS. BBB is being notifiedEDWARD MIKHLI

cattt

May 31, 2013

I purchased two cars from Sal within a week's time since we enjoyed our buying experience with Sal so much. Sal takes a no-pressure sales approach that is very hard to find with used car salesmen, which I consider to be a MAJOR plus! In addition, his professionalism and integrity led us back to buy a Honda one week after we bought a Subaru from this dealership. They offer a great range of prices and models for any budget, and even though we were buying on the lower end of the spectrum, Sal still treated us with great respect. Susan was also an amazingly efficient and friendly finance manager. It was a pleasure to work with both of them. Would definitely recommend!

LFLORES111

Apr 16, 2013

I purchased a 2012 Hyundai Sonato 2.0T. The car was waiting for me when I arrived and the transaction was easy and hassle free. Thank you to John Bellas, Charles Smith, and the finance guy Gean Traktenberg were excellent! Thank you to all, I love my car!

moejean721

Apr 12, 2013

it started with mr jim jones sold my son a car and he waas so pleased that he brought us to look at the mazda cx9. mr.jones was so nice.he so l d us a 2012 mazda cx9 the staff was so nice the manerger was greaaaat as was the finace officer gene i will recommened you forever.thank you all sincerly mr.raymond moe and family

kidmazda6

Feb 19, 2013

Let's be honest, there's only one experience worse than getting a root canal, that's buying a car from any dealership! I've purchased three vehicles from Sansone, the most recent a 2013 Mazda 6 i Sport. My experience was very similar to another reviewer Stevenbrin, only difference is that I actually made a purchase from Sansone. Our salesman, Jim Jones was great! He was the first to greet us and was very pleasant throughout the whole experience, including the test drive and price negotiation. Mr Jones is experienced and knows the business. As previously stated, my experience was similar to reviewer Stevenbrin, whereas the "guaranteed" internet price quoted to us, turned out to be way off the mark, as the vehicle included "extras" that we were not looking for, but were already included in the sticker price. We made our next best offer for the vehicle, and after some back and forth with Mr Jones and his managers, we came to an agreement on a very reasonable price. The car was nicely prepped and after meeting with their wonderful financial expert Susan,we drove away the same day with a great deal!

donnatam

Feb 15, 2013

Worst experience I have ever had was at Sansone Mazda and Eric, the "assistant manager" is by far the worst employee that Sansone Mazda ever employed. He is a liability to the company. His customer service skills are horrible and he is very unprofessional. Do not waste your time there, they rip you off and they speak to you like you are nothing. I informed all of my friends and family to stay away from that place. Hopefully this review will deter other from buying a car there.

stevenbirn

Jan 28, 2013

I initially wrote the review below but the dealership has sincerely tried to correct what they say was a mistake. I e-mailed Mr. Salsido, the VP of the dealership about the incident and received a call from him within a day. He apologized and said he would look into it and have someone contact me about the pricing. The next day I heard from Alicia Alonso who was a pleasure to work with. Alicia apologized for the on-line error and gave me aggressive pricing including, without charge, the tire nitrogen and pinstriping and assuring me I do not have to purchase the other non-desired options. I liked the pricing and since they only had three cars left of what I wanted I gave them a refundable deposit over the phone and was going to the dealership three days later to buy the car. My wife and I then decided not to purchase the car after all and Alicia was great in refunding the deposit without any kind of hassle.When I decide to buy a car again and it is a Mazda I will definitely contact Sansone but would only work with Alicia in the internet division. In summary the experience did not start off well but I feel Mr. Salsido and Alicia were very professional in dealing with the incident which is why I changed my rating to good. If I did not have the initial experience with Dean I would probably have rated them a 5. If you are to consider purchasing a Mazda I would recommend contacting Alicia and Marisa in the internet division and work through them.Sansone gave me a firm price quote over the phone and by e-mail and then tried to charge me $3000+ more than what I was quoted after I got there. I received very aggressive pricing on-line from Buyer's Edge, which is run through TrueCar for a 2012 AWD CX-9 touring with moon roof and tailgate lift for $26,432 plus $349 doc fee, tax and registration. I then spoke with Marisa who followed up on my request and promised me the price is valid and the only fees I would pay are the $349 doc, tax and registration. That there are no other fees like window etching. She even looked the car up in her inventory to confirm and gave me an e-mail confirmation as well. I also had looked the car up on Sansone's website and it showed a MSRP of $36,702 not indicating any other options. Marisa told me that when I came in to ask for Dean, her manager, and he would write up the paperwork at that price. When I went in Dean gave me to a sales rep, Ken, who was very nice and showed me the car and took me on a test drive. He then gave me pricing that was about $13,000 more than what I was quoted. I showed him the pricing certificate and confirmation e-mail and he came back with the promised price plus over $3000 in required options including window etching, tire nitrogen, pinstriping and 3-year dent warranty. I then again reiterated my conversation with Marissa and the e-mail and he went to get John, not Dean. I explained the situation to John and he went to talk to his manager and then came back and would not honor their deal, saying they can not sell it at that price, pretty much pulling a combination of bait and switch and false advertising. Dean did not even give me the respect and courtesy to come over to speak with me. So I wasted three hours plus 45 minute driving time each way for them to try to rip me off. I do not recommend buying a car from Sansone.

cx-7/murano

Dec 11, 2012

I was referred to the Sansone Auto mall by a friend,Don,after losing my cars to Hurricane Sandy. Don had stated he had a very positive experience when he had purchased a new car previously at Sansone.After arriving at the dealership and meeting the General Manager Dean,who was very friendly and cordial, I was assigned to a salesman named Chris C. After explaining what I was looking for in a used car, Chris took me on a complete tour of the facility from sales to service. We then started the search for a car for my son and I. After checking the inventory and understanding what my son Ryan was looking for in a vehicle, Chris was able to locate a CX-7 for my son. After going over the car,its options and a test ride,my son decided this car was exactly what he was looking for. Now the tough part,the price.After a bit of give and take we were able to settle on a price. Now the tough part, findig a car for me. After searching thru the inventory, I decided on a Jeep Compass. After doing the paperwork with Susan Viegas, who was tremendous, my wife voiced her opinion and well I'm not driving a Compass. After explaining to Dean and Chris on what had occurred the search was back on. Dean never hesitated, he said it was important that my wife and I was happy with our choice on a car. I then selected a mazda5, it handled the road great and had all the options I needed. After taking the car home I realized there was one problem, I had told the saleaman I wanted an all wheel drive vehicle, this one was a two wheel drive. Thank God for there 48 hour return policy. I headed back to the auto mall the next day and to my surprise no hassles, just laughs and understanding. Finally I settled on a Nissan Murano. Poor Susan Viegas, she had gone thru the paperwork process three times and always with a smile and a kind word. My sons car needed alittle work done and Chris helped set up the appointment. I believe my son dealt with a service manager named John who was very helpful. I would definitely recommend Sansone Auto Mall. Dont believe all the negative reviews, go and form your own opinion.

Sweetcutie06

Dec 6, 2012

Rich is a great sales person. I just got into a car accident and im a student so i needed a car right away. As soon as i visited the mazda dealer i knew i wanted a Mazda 3 but I was concerned about the safety of the car. Rich fully explained the futures of the mazda 3 which convinced me even more to purchase the car. He is a great and extremely friendly person and i will definitely recommend this dealer to people.

Thelma Robinson

Nov 10, 2012

I would like to thank mr. samsonevand his staff for their love,respect,customer service,most of all their Help. I truly love them from the bottom of my heart. the staff at motor financial welcome me back with open arms.i felt like I was part of the family.that day i brought my car I cried became the sales man that work with me, he Didn't put me in a car that I couldn't afford,he put me in a car that I could afford.The first time I came down to Sansone 8 years ago and brought my first car the same sale man help me.this time it was very special because I meet Mr Dan Sansone.Mr. Sansone welcome me with open arms my visit there was a blessing and I will never forget that. I love my car. may God continue to bless u mr.sansome and your staff.May your business contine to prosper in all u do. Thank u again for your love, help, kindness, customer service. I will always tell everyone the experience I had at Sansone. Anyone looking for a car I will sure shout Sansone out. GOD BLESS YOU AND YOUR FAMILY THELMA ROBINSON 973-558-1827

jerzeegirl

Sep 27, 2012

Worst car buying experience ever. Salesman tried to make us pay for things supposedly already installed like nitrogen in the tires that we didn't want. We were forced to take delivery of the car before navigation system we wanted was installed on the promise that dealer would call us within two days to install. Sansone needed to have us take the car off the lot to get the car off their credit line and stop paying interest on it. Far more interested in themselves than their customers. Two weeks later we were still waiting for the phone call. Finally got system installed after two visits and many phone calls/e-mails to find out when we could have system installed. Once we took the car, they conveniently "forgot" to order the system we had already paid for at the time of purchase. (Service Department seems to be very good). Salesman lacked credibility. Still waiting almost one month later for the license plates to come in--ironic seems DMV is across the street from the dealership.

krnewkr

Sep 3, 2012

This must be the worst dealership ever. You call the 800 number and you are given the run around. They posted a price consumer reports and when you call, the receptionist does not even know whom to direct to. They need to learn customer service and speak over the phone. Not everyone has time to show up at the dealership. After arguing with the receptionist, she then has Mohamed on the phone; who does not even know that they themselves were offering a deal on consumer reports. He goes on to tell me when you can come in. I explain I have a price on consumer reports and he says he will call me back. No call back. Did not want my business I guess. Would not want to give these guys business anyways.

Heta

Jun 18, 2012

John gave me the worst service experience in my life he was such resist and dishonest employee I had phrased few cars in the past but never had any problem Eric was very helpfull and nice but this guy John was so rude and resist I would never recommend anyone to go this showroom. They are cheater and lier. If u are Asian please do not ever go to ( john manager) their showroom otherwise u will be treated same as I did

krnxben86

Mar 22, 2012

best experience i had with a dealer... would recommend to anyone..who is in a market for a mazda...everyone in the dealership was very friendly also..

thearachel

Jan 19, 2012

I must say that Walter was such a great salesman. He was knowledgeable, friendly, and very helpful. He made my visit to the dealership very comfortable and even took the time to introduce me to the service center staff - never had anyone else do that before! He is a good person at heart and that shows when he approaches his customers. The only reason why we did not end up buying our car there is because the manager and my fiance could not agree on the price. Had that happened, we would have certainly purchased our car from Walter!

ieesh2003

Dec 27, 2011

this is the worst dealership ive dealt with and experienced if you want the real reveiw check the better business bureue and call me at 917-691-6081 i purchased a ford flex used putting 8,000.00 as a down payment and was supposably financed through a bank called motors wich i find out is owned by mr, sansone himself upon purchasing this vehile i gave a punch list of three items the windshield had a crack in it the center cocsole lattch was broken and upon reaching 60 mph the brakes if applied sharply would jump two lanes over making it a unsafe vehicle the finance guy gene who would call always for this or that but never and i mean not once did anyone ever call to ask about the brakes i paid with my debit cards and if you have a debit card you know your name is clearly on the card and since they had taken a copy of my license why would i always be asked for numerous copies of id this had made me feel like i was doing something wrong when im giving you 8,000.00 down well finally the vehicle was given back to this dealership because i switched jobs and was told they can not do the financing wich was a god send the messiah himself stepped in and helped me start the process of correcting one of the biggest mistakes a person could make in their life by dealing with this company in my brief experience with this company i had the pleasure of meeting four managers in the same show room on the same floor of route 1 mazda i dealt with them for around one month three weeks this dealership makes you fell less than and states you can only receive your deposits back the same way you give them even know if you give cash they have to give check back i have still not received any moneys back nor do my banks show my money as pending when i explained this to the better business burue and explained to them i have taped conversations of their employees saying they never said this when past tapes have them saying this and a manager stating he will say anything and everything he has to say to get someone on the phone i found out is against the law so GO TO HIS SONS DELAERSHIP ON ROUTE 66 DO NOT GO TO ROUTE 1 THIS IS THE PONZIE SCHEMES OF DEALERSHIPS and hope it is exposed for what it is the one light at this dealership is a man named jeff so before you go call me call the better business bureue they are not the only dealership that cn help people with less than perfect credit get you a loan i returned my car a week ago and have a car already from another dealer and done with plates WAS TOLD BY HIS OWN SONS DEALERSHIP HIM AND HIS FATHER DO NOT TALK AND HAVE SPLIT UP BECAUSE OF THE UNDERHANDED PRACTICES OF THIS DEALERSHIP now im not claiming to be the best customer but in my view the ratings from other people on this site are problably employess of this dealership my number is their im a real x customer of this place save yourself the stress and aggravation go see his son at route 66 sansonejr and do not deal with gene the fi nance guy at route 1 mazda new and used he will say on thing on monday and another on wednsday .

Davefitz

Oct 21, 2011

Everything was excellent with the new cx9 . Sam, the salesman should be commended for his no bs approach to selling cars. He gave me the best deal, had the car waiting for me when I got there, and helped me install my own roof rails. I couldnt be more pleased with the whole transaction and will happily recommend Sansone, and Sam, to my friends and family. I drove from Brooklyn to To New Jersey to do the deal with Sam. The dealers in Brooklyn and Queens didn't seem interested in their customers and always had some kind of "hidden" motive to sell you what they wanted and at their inflated prices. Sam from Sansone gave a a great deal over the phone and when I got to the dealership, that was exactly the deal I got.

stephaniegagen

Sep 12, 2011

Gave 5 across the board because the dealership deserved it. Everyone was great. This is my 2nd purchase from Sansone Auto Mall. Will continue to purchase vehicles at this location.

mcynowicz

Jun 25, 2011

Went to Sansone to buy a certified pre-owned vehicle. They wanted $1850 to certify the vehicle. It was already 'inspected' and had the credentials to 'pass inspection' but I couldn't have the vehicle 'officially certified' without paying almost $2000. They charged $350 documentation fee and when I asked the salesman if there were any other fees that I would be charged he said 'no'. When I went to sign the paperwork for financing, the finance manager tacked on another $300 for window etching. I was really annoyed. It was explained to me that the windows were already etched and I had to pay for the etching. But if the windows were already etched, and the car was pre-owned, didn't the original owner pay for etching?! It was THEN explained that etching is a service that you must 'activate' and that when the car is turned in, the etching is 'de-activated' and now that I am purchasing the vehicle, I have to pay to 're-activate' the etching 'service'.So I bit it and payed the $300. I went through a few more things with the finance manager and then I had to wait to get the keys. When I finally got to drive it off the lot I forgot about the etching stuff. A few days later I was looking at something on the car and I checked the windows - wouldn't you know it, there are NO VIN NUMBERS ETCHED INTO ANY OF THE WINDOWS ON THE VEHICLE. All the extra fees are total crap. I would be more accepting of a fee if they just lumped it all together and called it a 'Dealership Fee'. At least it would be honest. Shame on the staff at Sansone and all the dealerships that pull this kind of scam. I will never purchase a vehicle from Sansone again and neither should you.

grosbrel

Jun 6, 2011

A few days after buying my CX-9 I had to head back to Sansone Route 1 Mazda to, among other things, have an additional key cut / programmed. While I had a great car buying experience at Sansone's Route 1 Mazda just days before, for some reason I was bracing myself to be disappointed with the service/auto body center. Wow was I wrong. Fernando, the service manager I dealt with, was awesome. He quickly took care of me and more importantly, my car. If all of my service / auto body experiences at Sansone's Route 1 Mazda end up being as great as the experience that I had dealing with Fernando, I will gladly drive down from NYC to have my car serviced there.

ChristineD121

May 17, 2011

I began my search for a Mazda 3 at Sansone with Robert as my salesperson. He was very positive that he would be able to find the car and price that was right for me. I chose to visit three other dealer's only to come right back to Sansone.Robert had called me throughout my shopping process to see how my progress with finding the right car was going. I soon learned that Sansone offered the best pricing and car with the features that were important to me. The Sales Manager and Finance Manager were also extremely helpful in the buying process. The group worked as a team and in the end I purchased the car that I wanted at the price I could afford. I cannot express my gratefulness enough to the entire Sansone team for helping me with the purchase of my daughter's 18th Birthday and Graduation gift!

ruth_k_08820

Apr 8, 2011

I recently had a small problem with my recently purchased Mazda, I wasn't sure what to expect but Barry in the service department made sure that I was taken care of in a friendly and professional manner. His personalized treatment and attention to detail leaves me feeling very confident having my car serviced here.

rasmussl

Apr 3, 2011

I am a first time car owner and when I started looking around for cars I had no idea what I wanted. I went from dealer to dealer and ended up at Sansone Auto Mall. I took a look at the mazdas and fell in love. When I went into the showroom I was expecting to be bombarded but the atmosphere was calm and relaxed and suited for the customer. I was able to take a look and 3 cars without being interupted by pushy salesmen. And when I was ready for assistance they were eager to help. The salesman I worked with, Eric, was very nice and was a tremendous help. When we started talking PRICE I was suprised at HOW GREAT THE PRICES WERE. Since I was a first time car owner they were able to WORK WITH ME and get me THE BEST DEAL possible. I would HIGHLY RECCOMEND SANSONE to anyone looking to buy a car.

coleen

Mar 29, 2011

I just wanted to take a few minutes to compliment the excellent service we received from Tareq and Gene and Virgil and Denise(from internet) on March 28,2011.Tareq was very professional and still kind with his excellent negotiating.Gene was exceptional with his personal and compassionate approach,his expertise definitely serves as an excellent role model. Virgil made us feel so at ease.He hade my husband and I very comfortable.He was really great;they all were. I don't want to forget Denise form the internet.She was so kind,I didn't know she was from this big company.These four were so down to earth.My husband and I drove 4 hours in total and it was worth it.Thanks again. My 3 daughters and my husband and I will most definitely see all of you again.I hope the three guys help sell us all of our cars in the future.I really felt good about the deal and the protection plan from Gene.In 2011,it's not often that you can say you feel like you got your moneys worth and didn't have ANY negative interactions.Seriously,you guys were worth the drive.Thanks Coleen and Rich Nicolosi

gogetter2367

Mar 29, 2011

I had the best car buying expierence with Sam at Sansone . Sam is curtious respectful, was on point in every way. he is definetly the best car salesmena i ever have purchased a car from and i would not htink twice about going back to sam and buying all the rest of the cars i ever need from him... Sansone is a good dealership and i didnt feel like i was getting bent over trying to buy a car.

ms007530

Mar 29, 2011

This dealership was really good and let me tell you i really think it was the salesmean that got me feeling that. Sam was so helpful, honest, and i felt like was his main priority was me and getting me the best deal ... i felt like it was sa great expierence. i would def buy another vechile from sam and sanson auto. thanks alot sam hope this helps.

denter12

Mar 29, 2011

With the help of Sam i felt completly comfortable buying my awesome new mazda. had a great test drive learning about the car, and then dealing with those whole car sale which i thought was going to be nightmare he made it so easy by being straight forward and the deal was done before i knew it. thanks sam

Jdagistino77

Mar 29, 2011

Sam was probably the most straight forward honest sales men i have ever delt with in buying vechiles. Was very helpful throughout the whole process. Went step by step had a great test drive showing me all the features and how the car drove. The purchasing went so smooth. thanks Sam...

larronya

Mar 25, 2011

My initial experience was a good impression but trying to get the things that was promised was difficult. Now my impression has turn to a negative one, this was my second experience with Sansone but it will be my last. Calling and speaking with this dealership to resolve any problems is hopeless. This is the worst customer service I have ever experienced.

dralerte

Mar 24, 2011

My salesman Osama was very knowledgeable and friendly. He put me at ease. Although I was very decisive, he took his time and was very patient with me. He helped me to priortize my needs and wants in a vehicle. I would definitely recommend this dealership and Osama to whoever is in the market for a vehicle.

samalerte

Mar 24, 2011

My experience at Sansone very good. I shopped at many dealerships but none could compare. From all the warm greetings coming in to the final signing of the deal. My salesman Osama was superb! Very knowledgeable individual. I did not feel rushed or pressured. He made me feel at ease.

belladona

Mar 24, 2011

It was a good experience for me, it was my first time shopping around for a car. Was worried about whole ordeal, heard lots of horror stories about car sales people. To my wondrful surprise, Mr. Zeidan (sales rep) was assertive but not pushy, pleasant, and helpful. Overall, great exoerience! Left the dealer with a new car and a smile, would definitely recommend to family and friends.

imanzanal

Mar 24, 2011

Osama from the time I walked in was very helpful and courteous. He showed me the different models and explaned all the features. He made sure I understood all my options. Osama as well as the entire atomosphere at Sansone made me feel very comfortable. Great overall experience.

aalerte

Mar 24, 2011

Excellent service....very knowledgeable salesperson...didn't put any pressure on and left me at my leisure to make my decision. Should conduct training for other salespersons to ensure the same high quality service that he provides...I would definitely return and ask for him to assist me...

Joeyjoe56

Mar 23, 2011

Greeeat car. Great service. Great salesmanship. I actually had a good time buying a car for the fourth time. Im a loyal sammy customer. T years 4 cars and the entire family is always happy. It is always quick painless and always my pleasure. Ask for Sammy or Tareq. ALWAYS

JackZimmerman879

Mar 23, 2011

Sam, was the most knowledgeable, and helpful salesman I have ever dealt with. He was easy to communicate with and worked hard to gossibleet me the best possible deal. I always recommend him to all my family and friends. He was compassionate about finding the best possible match for me.

sully55

Mar 23, 2011

No non sense sales manager. Worked an already good price down to my magic number. Did not pressure me, try and sell me non sense packages, or shall I say use the " typical sales person exaggerations" !Highly recommend you pay these guys a visit before you purchase

Stevenjg1

Mar 21, 2011

I went to Sansone Auto Mall specifically to look at a Mazda 3. I was met by Robert Oliveras and he was very helpful. He was very informative and took me to test drive the Mazda 3 Sport Model (167 hp). I was very impressed with the vehicle and the level of customer service that I received at the dealership. Like I said, I initially went just to look and left the dealership with a new Mazda 3! Overall, a very good experience.

Johndmegas

Mar 21, 2011

Awesome experience ! Very clean and comfortable feel. Wide car selection, and well maintained. Sammy was great in advising me of my options. He seemeded interested in ensuring my needs were met, and that I walked out happy. Will be back to buy another car in Nov-

rsteg44

Mar 21, 2011

I recently was in the market for a new vehicle after totalling my honda accord. I called Sansones because i knew they had a large selection of brands. when I called I spoke to a gentleman name Sam Z after being bounced around a little. But well worth it. After about a 5 minute phone call I felt Sam was an honest person to deal with. He didnt come across as the usual SLEEZY SALESMAN. Once i got to Sansone he put me in the right car at the right price and all in a timely manner. I hate buying a car. its the most stressful experience ever. Exccept for this time. Sam was absolutely amazing and I actually enjoyed my time there. The guys are all funny and friendly. Looking forward to the next time once my 3 yr lease is up on my Mazda 6. THANKS GUYS....

bernele

Mar 18, 2011

I've been buying my cars from them for a few years. They give top $ for my trade and stand by their products. I bought a 2011 Mazda CX-7(black) and the next day, saw some small scratches on the body. I took it back the following day. I thought they would give me a hard time, but instead, offered me a new one in silver, with extra features for the same price. No problems!! And gave me a free Ipad 2!! Customer for Life!If you visit them, ask for Francois from the Mazda showroom. He's awesome. Say Bernele and Melissa recomended him.

Suzuki4me

Mar 17, 2011

By far the best experience I've had in a dealership. I decided to trade in my car for a Suzuki so I went to Sansone and was immediately greeted by Osama. At first, I thought that he would be pushy but I was definitely wrong! He was very patient with me and my demands and surprisingly knowledgable. I walked out with a great car at a great price also feeling as if I made a friend. I would recommend ANYONE to Osama.

bassam

Mar 16, 2011

The only reason I give such a high quality rating to this dealership is because of the fantastic and friendly customer service I received from Mr. Osama Zedian. He made the normally "horrifying" experience of purchasing an automobile, easy and enjoyable. I will most certainly be returning for my future purchases.

gjm2504

Mar 15, 2011

The experience today at Sansone had to be the best car buying experience I've ever had. My wife and I both complimented on how we did not feel pressured or got the usual "sales pitch". Osama is a true sales professional. He did everything in his power to get me what I wanted. Tareeq got me an excellent price with a terrific discount. I would definitely recommend Sansone to family and friends.

sprongay

Mar 15, 2011

THE SALESMAN WERE GREAT VERY RECEPTIVE TO WHAT I WAS LOOKING FOR AND EXTREMELY POLITE. I AM NOT ONE FOR BUYING CARS I USUALLY LET MY WIFE DO IT BUT I WOULD ABSOLUTELY GO BACK TO SANSONE BECAUSE OF THE WAY I WAS TREATED THERE. THEY WERE ALL HELPFUL AND HONEST AND STAND UP PEOPLE.

Colette10

Mar 15, 2011

Francois helped me pick the car that was right for me. He was very friendly and made the process as stress free and pleasant as possible. He was very patient and was available to answer my questions. I highly recommend him when searching for your next car.

rmc330

Mar 15, 2011

Extremely pleasant and friendly experience. Robert stayed with us until 10:30pm to help us find financing and made sure to answer all questions that we had. I'm very pleased with the car and will definitely be using Sansone and Robert again for future car purchases.

fgwathney

Mar 14, 2011

I had a very welcoming experience. Osama and Tariq were willing to assist me and my sisters in anyway and they treated us like family. It was greatly appreciated. Since my first experience at Sansone, I have recmended a couple of other customers since I received such great service.

adevine84

Mar 10, 2011

I was very pleased with the service I received at Sansone of Mazda. Kevin was friendly, answered all of my questions, and most of all Kevin was not pushy. They worked with me with the price. I left happy with my new Mazda3. I would recommend to family and friends.

Jennifer12

Mar 10, 2011

I recently purchased a Mazda CX7 from Sansone Mazda and had a terrific experience! From the moment I walked into the dealership, everyone was very friendly and accommodating. Shadi was very patient and made sure that I got the car I wanted. When I picked up my car, he took the time to show me all of the features and made sure that I was comfortable with my new car. I highly recommend Shadi and this dealership!

jzjz0505

Mar 10, 2011

Gi wasireat place to buy a car. Very helpful. Would recommend to a friend. I was going there just to check out mazdas and because of the service and the price that was presented , we accepted. No pressure to buy which is great compared to other dealerships.

deepa420

Mar 7, 2011

i bought nissan murano sl from mazada dealer his name is shadi in great price. i recommend this dealer to people who wanna buy car in good price .this guy,s behavior is very nice with customer .he is hard worker .so feel very comfortable with him his behavior is friendly

Malik0309

Mar 5, 2011

Sam was very helpful with everything I needed I won't buy a car unless its from sam the dealership was very clean and sam was very knowledgeable about the specs and prices of the two cars that I was interested in..i have had bad experiences at other dealerships but this one is it for me.. Sansone is the best,,

Billytheman12345

Mar 5, 2011

My experience at sansone was amazing i talked to mike in the internet department. Then tarik gqve me his most senior salesman sam. They were all absolutely the kindest crew ever. There selection was great and Pricing was very reasonable. Great dealer great service

mgi0313

Mar 5, 2011

I was there window shopping with my son. Mr Radwan was extremely helpful with recommendations and had great suggestions for a car that will fit my son's budget! He helped with his credit score & financial history. Recommended ideas to lower his monthly rate. I loved the honesty, even though he knew we were just looking! Now when we are ready to buy, we are going to see Mohamed Radwan!

dcalantoni

Mar 5, 2011

Great experience. Dealer radwan did everything he could to get me approved despite my terrible credit score. I look forward to returning to him and the dealership once I have a better down payment to work with. Mohamed was great and offered me other cars to get me into but I wanted a third row specifically and wasn't interested in those options

CarlaAmerolo

Mar 5, 2011

Although I did not purchase I vehicle, which I plan on doing within the next three months, when I do it will most definitely be from Mohamed. I've gone to a lot of dealerships in my search for a vehicle and none of the salesman were as informative or as genuine as Mohamed. He didn't make me feel pressured to purchase or try to shove a vehicle down my throat. He answered my questions, helped me weigh my options, compare vehicles, and even gave me information I wasn't aware of so that I can make an informed decision. I'm sure to be sending friends and family his way. A little off topic but he has the cutest little baby boy.

Remax811

Mar 4, 2011

This dealership was great. It all began when I walked In and was approached by "salesman" Osama Zeidan.. He was very attentive to my questions and overall search for a car. I have been to 3 dealerships in the past month however this was the best experiance by far. Mr. Zeidan's knowledge and professionalism made all the difference.

heldin

Mar 3, 2011

I worked with Shadi. He has to be the most honest salesperson I've encountered. I told him what I was looking for, size and need and he recommended a Mazda CX9. It's the best decision I've made! Def. recommend this dealership and ask for Shadi!!!!

Pdiddy753

Mar 3, 2011

Great experience... Sam sold me a Mazda 6.. Knew his mazes and knew how to treat a cuustomer. Highly recommend the dealer and especially sam. It was a family run operation. His cousin tareek was the manager and he was able to meet our budget... A+++

lucky79361

Mar 3, 2011

Everyone i have dealt with at the dealership has been great. Sam was very knowledgable and helpful in the car buying process. He continues to be helpful in being around any time i have a question about my vehicle or accidentally disconnect my bluetooth. and never have i gotten that vibe of "stupid woman, knows nothing about cars", as i have experienced at other dealerships.i would totally recommed this dealership to friends and family.

JZeidan79

Mar 3, 2011

Shadi helped me with my second car purchase at this dealership. I came in to looking for a 2006 Subaru Impreza. He was very helpful in answering all my questions and meeting my specific needs. I was very pleased to deal with such a Great professional salesman. Thank you Shadi!

ajkrause

Mar 3, 2011

My wife and I had spend an entire sat looking at cars and nothing fit our price range. Our last stop of the day was Sansone Mazda, the first person we met was Taric the manager, he and answered some questions about the Mazda Speed 3, we thought it was out of our price range. my wife and I checked out this car on edmounds.com prior to looking at it so we already knew what the true market value was. without even having to go through the arduous task of trying to get the price down our sales man Shadi Saadeh was right on the money as far as what we had in our hands, one hour later we were the proud owner on a new car. Once we left the dealer i noticed a bump bump noise coming from the front right side of the car, i got on the phone and called Shadi, he told me to bring it in the next morning to have it checked, they found a large screw in my tire, to my surprise they changed both the tire and rim at no charge. before I left that day the sun was shining on the windshield and i noticed a scratch from the wipers, i tried to rub it off but it was in the glass, again I showed it to Shadi and told me to comeback the next day to have the windshield replaced. this has been the best experience i have ever had with a dealer in the 20 cars i have bought in the past. I highly recommend this dealer and all it's staff to anyone who wants a fair price and wants to be treated like a friend not just a customer.AJ & Lisa Krause

llove15

Mar 1, 2011

i am giving this rating on this website because i am very pleased w the service sansone has to offer . everyone there is very helpful and patient i did not feel pressured into buying something and did not wait long at te dealership very very happy w service and salesman osama ! will definitely return in the future for other purchases !!!

belalrdalia

Mar 1, 2011

Sam was very helpful and excellent with my husband and I. I came in looking for a Mazda with an amazing deal. Sam was able to take care us with professionalism and manners. He was honest and forthcoming with what is the best way to close the deal. We ended up leasing what we wanted at even a lower price!

arom9988

Mar 1, 2011

I purchased a used car from this dealership and although I was hesitant at first. Osama spent a lot of time showing me different options and giving me insight into what would be best for me. Although I am young he did not take advantage of that factor. I am completely happy with my purchase and will definitely go back.

MariaGoretti

Mar 1, 2011

My husband, Carlos and I, needed a new car....we decided to go look at the Mazdas since we have never owned a Mazda before.....and they have good reviews. We were looking around outside and after a few minutes, Shadi came out to greet us. He was very friendly and was not pushy....which is what we like....after he explained a few features on the car, he left us alone to browse some more. He told us that he would be inside if we need any more information. We eventually went inside to speak to Shadi and he was very helpful. He answered all our questions, from the purchase price to the trade-in deal to the warranty on the new car. He made us feel like we were not getting ripped off, which many dealers try to do to the customers. If we ever need to buy another car, I would work with Shadi again.....

jknips

Mar 1, 2011

I worked with Shadi at the Mazda Dealership, although I bought a certified preowned Mitsubishi Eclipse. Shadi was FANTASTIC! I would absolutely recommend Shadi to contact if I knew someone in the market for a new or used car. He was concerned with not only what I could afford, but the type of car I wanted to drive, and due to some financial difficulites I had in the past he was determined to find a way to find something I could afford and something that I also loved. And he made it happen! He was easy going and friendly, NOT PUSHY, like some salesmen can be... he was a gentleman, a pleasure to work with, and the next time I am in the market to buy a car, I would love nothing more than to give my business to Shadi.

mpetulla

Mar 1, 2011

The transmission on my car broke and I needed another reliable car as fast as possible. Mr. Z at Sansone was extremely helpful in taking into consideration my budget and what I was really looking for in a car. He showed me a variety of cars and found the perfect car for me. He, along with the other staff, were extremely courteous and friendly.

markkkk

Mar 1, 2011

Nice selection of quality used cars. The salesman wasn't pushy and provided all the information I asked for,including a carfax report.My old car was accepted for trade-in, which was very convenient.Overall, I had a pleasant experience buying from Sansones.

Mshah

Mar 1, 2011

I recently visited this dealership having been to a few beforehand and i can honestly say that this place was a refreshing change. Shadi in particular came out to meet me whilst i was mulling over some of the cars. His knowledge on the cars was excellent and his opinions very honest. I liked the fact that he made the process enjoyable and quick - he certainly didn't fit the normal stereotype. To top it off i visited again recently to look at cars for my wife and he remembered my name. Only a small detail but just goes to show the level of professionalism. If you are ever at this dealership - take my advice and ask for him by name!

marz1410

Mar 1, 2011

I recently purchased a Mazda 6 from Sansone. Working with Osama was very enjoyable and pleasant. I am one of those people that hates going to dealerships because of all the hassles, but not while working with Sansone everything was smooth and delivered as promised. Highly recommend purchasing here. Osama keep up the good work!

adalia31

Mar 1, 2011

osama was a terrific salesman, he was a pleasant person to deal with. He knew his info and answered all my questions without cutting it short,unlike other salesmen i have dealt with. He made my experience at sansone a great one, i highly recommended him to my family and friends, he is definitely a person i put my trust in.

debra brown christie

Mar 1, 2011

Sam is an excellent salesman ..knowledgable..listens to what we ask, and is agreeable and energetic in his pursuit of what are needs are.. 2nd time I have leased w him..will do it again and have recommended him to my friends ..Sansome is an excellent dealership and a quality company..we are very, very pleased with our leases and feel we have a good team behind us..in this economy, that is a very sobering realization..

ralamond

Mar 1, 2011

Hi Everyone! My name is Rob LaMond, and I am the proud owner of a 2011 Mazda3. All I can say is that the staff there, especially Shadi Saadeh, was very helpful in helping me out with my choice. I didn't feel pressured like most dealers, and followed up with curtesy calls to see if everthing was ok. I felt appreciated as they were willing to go the extra distance for me in achieving customer satisfaction. It is for this reason, I rate this Mazda dealer 5 out of 5! This place rocks! Keep up the sensational work guys! You are the reason why others envy you. :-)

Aiman187

Mar 1, 2011

I would recommend this dealer, especially osama the sales rep, because of the professionalism and the cleanliness. Reasonable prices on cars and never rushed us into buying any cars...gave us alot of time in our decision...just wear your tennis shoes, alot of walking.

mazdagirl

Mar 1, 2011

I went to Sansone with my family just to look at cars and get an idea of what i wanted. But from the moment i walked in i was helped immediately and greeted with such kindness, we couldnt resist not accepting. After hearing all the great deals Sansone can give, my father leased my first car, and i love it! (:

apowell60

Mar 1, 2011

Dealership was very efficient and courteous. I told Sam I had a certain amount of time. He executed the task at hand I bought a 2011 mazda cx9 in the time alotte. I was very happy. Sam was absolutely amazing. He wasn't the typical salesman. I felt he was honest and on my side. When I came back for service he actually gave us lunch at the the dealership. Will be going back in 2 months for my sons first car.

leumas717

Mar 1, 2011

From the time I stepped foot into Sansone, I was greeted with a friendly smile. Osama my salesman was very knowledgeable. He took his time explaining to me all my different options to make sure my needs were met. I did not feel any pressure when I was with him.

tizbox

Feb 28, 2011

Great customer service, VERY patient with me as I decided on what Mazda was right for me. Staff is very friendly and ready to help. Our sales employee, Virgil was great and took a lot of time out to work with me and explained the little details of the car. Got a great deal and am very happy with the car!

Dan472

Feb 25, 2011

My wife and I werent sure on what we wanted,because of our salesmans knowledge of whats on his lot he knew the perfect vehicle for us before we did.He knew what would fit us being expecting parents.Everybody at the dealership was great and i would recommend anybody to go to Sansone Mazda.... thanks again Eric we are still very happy with our vehicle!

jaelin162

Feb 25, 2011

I was very impressed with all the staff and the positive costumer service, that we recieved. Eric was very helpful as a salesman with his knowledge of the used cars. We decided to buy a used toyota avalon which was a great deal and we are extremely happy with it. I would highly recommend sansone and there positive, helpful,knowledgable staff. We were so pleased that we sent our stepfather there and he made a purchase as well. He is also very happy and pleased with the truck he chose and the service he recieved.

mzdaman

Feb 2, 2011

The website had a printable certifacate for $2000 off any car over $7500,there were some stipulations to the deal. My first problem I had was the sales manager saw the coupon and knew the car I wanted to see was an internet special so the coupon wouldn't apply to that car. My next problem was after I wasted my time with a test drive and making an offer they were asking $14491. I made an offer of $12000 with the coupon and they came back with the price of #17300. They were charging almost $1000 in dealer prep and $300 for window etching. The windows are already etched so they try and force you to pay for it. I was so annoyed I will never go back to Sansone Auto Group.

soloist1911

Nov 13, 2010

I am furious with the experience I just had with this dealership. What prompted me to write this note is the new gashes and dealer badge glue I noticed on my car when I finally brought it home "finished" (after being purchased three weeks ago) this afternoon. Coming from a family of car enthusiasts, Sansone has the least organized sales department I have ever seen. Everyone is very nice (as they are in the sales department - more on them later), but inefficient, unknowledgeable and all together unsatisfactory. A common theme with this dealer is laziness. No one is willing to get anything done if it means they have to look something up. Calls weren't returned. I was not given an owner's manual until three weeks after my purchase. I was even told to go to another dealer to get one more option put on the car. This was after I said I was willing to pay the $300 in labor to install the $300 iPod adaptor. Instead I will give another company my business, as I likely will for the foreseeable future. It's a shame because my new Mazda 6 is wonderful.

aldrewi

Sep 3, 2010

I walked in and looked around and within 10 minutes was finally approached. I told Sal (sales man) that I was interested in leasing a mazda 3. I told Sal what my options were and once I told him that I was getting price information he then proceeded to talk to his sales manager (Max Perez). Once he came over I know that this conversation would turn bad. He told me about the sale that they were having that I was not informed of and then pressured me into signing something that I felt forced into doing. Luckily I know how to control myself and did not sign anything. Now, the thing that really got me aggravated was that he told me that he had to sell 27 cars by 9pm of august 31, 2010. As he said that I wanted to leave. All these guys care about is making their numbers first before satisfying the customer. They CRAPPY sales people and VERY unprofessional. I WOULD ADVISE YOU NOT TO WASTE YOUR TIME GOING TO THIS STUPID DEALERSHIP. Now since they treated me this way I AM GOING BACK TO HONDA. Sansone Mazda I hope guys go out of business because you guys are very unprofessional!.

tom77

Mar 22, 2010

I would like to like to leave few lines about this great dealership(please never ever look for the word great with these jokers).I strongly feel suchdealerships should be weeded out in the first place.Useless people with no knowledge on the car what they sell.All lies..Not sure if anyone even takes time to read the ratings assigned by them by its buyers/customers.Wish they had.

illustr8or

Aug 23, 2009

After research, I decided I wanted a 2010 Mazda3. The Mazda website said that this dealer had the Mazda3 in the color I wanted, which was hard to find. I went to the dealership and after passing guys that worked there on the way in, I wandered around inside for 15 minutes till I was asked by the person I passed on the way in if I needed help. I said I was interested in the Mazda3 in celestial blue. He said he had never seen it in that color, but would check. He came back and said no, there is no such car in stock. He walked me outside to show me a car in a different color. I asked about iPod connectivity on the walk. He said he did not know. He got in the car while I stood outside and pointed out the audio in jack. I could not see it from where I was and wondered why he was in the car and not me. I had to ask to sit in the car. I did not want an audio jack, I wanted an iPod connector controlled by the head unit. He did not know. He did not offer a test drive. I did not request one, because at this point I knew this was not the place for me. He said he would bring in his iPod and test it the next day and call me. He did not. 2 weeks later, he called asking if I was still in the market and could he do anything else. Little did he know that I was already the proud owner of the exact car I wanted from an awesome dealer, Ramsey Mazda.

dvanpeenen

Feb 26, 2009

Spoke to Daryl last week and he was going to hook me up with a 2008 Mazda3 5 door for $16,500 and no financing for 60 months. Cars were going to come in this week. Sounded great. Of course, this week comes along and he tells me "his owner" decided they didn't want any more inventory. Never called, no apology, nothing. So if he tells you something, don't believe it till you see it.

julanoff

Aug 4, 2007

I inquire online about Mazda 3 from them and received a quoted price. I have responded to them with the detailed specification for the car I want and ask specifically if they have it. The answer was absolutely we have this car for this price. Before going for the test drive I called to make sure that we are talking about the same car for the quoted price. The answer YES, absolutely. I printed the email as a proof, arrived to the dealership. Extremely surprised manager said I never quoted this. After I showed the email from them he said well I cannot sell you that car for this price. What a bunch of liars.

azifeyekare

Jun 21, 2007

I went there to look at a 2006 Sonata they had advertised online. When my girlfriend and I drove in, we were greated by Mr. Polanco. We asked about the Sonata to which he replied that it was already sold (mind you, with over 5000 cars in inventory he knows this off the back of his head), but he had a new Camry. He brought me over to see a few Sonatas that they had in the lot (not once did he try to sell me the Sonata, only the Camry). I asked him "Why should I buy a Camry" and he could only say that "It is nicer inside and I could give you a good deal on it". I asked him "What is a good deal?" and he replies "how much are you looking to spend per month?" At this point, my girlfriend asks could we have another sales person since his only intention was to sell us a Camry. He says sure, spits on the ground and walks away. We decided just to take our business elsewhere...