Used Cars for Sale at Scott Robinson Chrysler Jeep Dodge Ram in Torrance, CA

Ubaldo

Sep 28, 2015

Everything was done fast and did not have to wait. And when i got there thisperson came to me to greet me

Beth

Sep 22, 2015

How quick I got my car back, bought my car and have had it in several times for service. Very pleased!!

Claudia

Sep 20, 2015

all my questions were answered with details. took time to explain all aspects of my purchase. took especial care that I understood everything about my car. Checked in on me days later after purchase to ensure all was well.

Wendall

Sep 20, 2015

The oil change took less time than expected. I didn't need an appointment. David Sanchez was professional, courteous, knowledgeable. I would highly recommend going there.

Donald

Sep 16, 2015

it was easy to do business with the dealership. The sales people were nice the cars was ready on time.

Kelley

Sep 10, 2015

All around good experience. Sale person was fabulous. Everything went smoothly and I was in and out in no time.

Shatanay

Sep 7, 2015

It was easy to get in and out for the quick oil change and tire rotation. Everyone was friendly and helpful. The service was very efficient. I'd recommend this dealer to my friends.

John

Sep 2, 2015

Wait period always as advisor says and quality of service is always good.In addition, the people are all friendly and helpful.

Maria

Sep 1, 2015

My sale a Representative Ben stayed in communication with me all times and was well organized. I did not feel pressured to buy the vehicle. The process and paperwork transaction was fast and easy.

Miguel

Aug 30, 2015

The service person was on point and was very helpful and professional. He was able to get me a rental super fast and the turn around time to fix was less than 48 hours

Toni

Aug 28, 2015

Team members were professional, couteous and friendly. Vehicle was returned in a timely manner. Otherwise, nothing special worth noting during my last visit.

Andrew

Aug 26, 2015

Super easy. Had everything ready when I got there. All I had to do was just sign. They know how to give a good deal

Adam

Aug 21, 2015

After making an appointment to bring my car in, they still didn't even look at it until 24hrs later. What's the point in an appointment? The Courtesy Driver was very friendly.

Qadir

Aug 13, 2015

The staff at the dealership is very friendly and they helped me in getting a better deal. they were very professional and friendly.great attitude and made the process very easy and understandable. appreciate all the help I got from Scott and Rene. those guys are superstars.

Julianne

Aug 13, 2015

Ben Behin was especially nice, helpful, friendly, personable, and patient. He was very accommodating and made the experience so pleasant. Louis, the finance manager, was also very nice.

George

Jul 30, 2015

The salespeople. This is the second Jeep I've purchased at Scott-Robinson and both times I've found the salespeople most friendly and accommodating to any questions.

Samuel

Jul 28, 2015

Easy sale, competitive price. If you are financing make sure the salesperson informs you correctly on hour your financing works and is not just a person who plugs in numbers to the computer and whatever comes out that's all he knows about.

200 ga;

Jul 19, 2015

I came to Scott Robinson to have my PT Cruiser repaired. While there I went into the Showroom where I met Ben. Although I did not know if I wanted to repair my car or purchase one, Ben was very patient, showing me both used and new cars. When I saw the Chrysler 200 he worked with me so that the down payment, purchase price and percentage rate were what I was looking for. Everywhere I go people admire and ask me about my new car and I am proud to tell them "Its a Chrysler 200 from Scott Robinson on Hawthorne Blvd. Ask for Ben.Linda Fariss

Alton

Jul 14, 2015

I have continued to be impressed by the great customer service that takes place at Scott Robinson everyone is doing an outstanding job.

Marcus

Jul 13, 2015

My salesperson was very helpful. We told him what we were looking for and he found exactly that. We also explain we did not have a lot of time to sign documents and could they be ready when we got there. They were GREAT job

Samir

Jul 13, 2015

It was very positive, sales person tried every they can to get me the car I wanted. Finance staff did his best effort to let me go with the car on the spot.

Ronald

Jul 12, 2015

quick check in and very professional service manager, job completed on schedule, and I was notified when completed. And well organized

Ed

Jul 11, 2015

Service department was very helpful and addressed my warranty concerns. Also, I had no issue getting an appointment within at week.

Lorenzo

Jul 10, 2015

Dealer could not follow through with my work request now that Fiat/Chyrsler has implemented new procedures. Work is pending. I was able to video the reported problem and (lucky for me) replicate the previously reported problem in front of the technician & customer service writer. Delays on getting work started.

Lavershala

Jun 26, 2015

I liked how they made sure I got what I needed without making me feel uncomfortable being that I'm a first time car buyer. I also like how they made me feel personal and not like I was just another sale.

Guy

Jun 20, 2015

The people were all great and friendly. After viewing a few vehicles Wendy and Marcos finally helped me find the right Truck. I have always been a Truck Man and in this Ram 1500 I feel safe and secure. It has great size and is very comfortable on a trip. The sound system is very important to me and this vehicle has one of the best I have ever heard. The size of the Cab enhances this even more. Great base as well. I had always been a Ford owner, so this was my best fit of the vehicles on the market today. The Fords I tried just did not feel as comfortable or as roomy. Thank You Scott Robinson Chrysler Dodge Jeep Ram.

jandkplus10

Jun 12, 2015

Thanks TonyTony got me all the paperwork overnighted to me quickly for me to sign so the deal could be done quick. He also, provided me with shipping company info, so I could get my vehicle shipped for a better price.

Pamela

Jun 7, 2015

My sales rep kindly assisted Me when I requested help attaching the front license plate on my new car and offered any additional help in the future

Ollie

May 25, 2015

The customer service was great from the salesperson to the finance person. The options were explained, and the warranty perfect.

Mike68

May 20, 2015

In early 2014 I was looking to get out of a lease on my daily driver 2013 Impreza and either replace it with a new v6 challenger lease or find something on my own that had more power. Scott Robinson Dodge in Torrance keeps sending my flyers offering to buy my 2010 Camaro for over Blue Book value, whether I buy a car from them or not, so I figured, why not, lets throw the Subaru at them and see what they say.I called the dealership to see what their policy on taking over a lease was. I was directed to the internet sales manager, Steve Ponser who mentioned they could definitely get me out of my lease of a 2013 Subaru Impreza and in to a new vehicle. I reiterated to Steve that while a good enough deal may interest me, I may also very well simply just want to get out my lease and not replace it as I have another car. He said no problem. When I showed up at the dealership, I explained my situation to Steve that I did not really need my Subaru anymore and I did not want a direct replacement. I was willing to take on a new lease only if I could get a car with higher horsepower while not paying too much more a month than my current lease (about $200). Steve seemed optimistic thinking we could make a reasonable deal, potentially on a v6 challenger. Turned out the lease payments would be almost double my Subaru's so I passed on it and simply wanted to get my car appraised.After the appraisal, Steve told me they would be willing to match what was owed on the car but that would simply leave me walking away with nothing (I had no issue with that) but that it would be a better deal if I were to buy or lease something because then they could through another $600-800 towards a down payment. I said I understood but getting a new car simply didn't make financial sense so I would be fine with them simply taking over the car, even though what they were offering/what I owed was $500 less that the Kelley blue book trade-in value.This is where the dealership failed me. Steve seemed visibly uncomfortable at this point and asked if we could do it tomorrow morning, which seemed strange. I was offering them a car at below trade in value, let alone retail, so they stood to make a profit... why delay? Sensing something wasn't right, I asked for a written offer. "We don't do that", Steve said. What? A dealership doesn't give written offers? So I ask to see the manager that supposedly green-lit the offer on my car. Steve told me I cannot go in to the office so he will instead bring the manager out. A couple minutes later he comes out and has the audacity to tell me that the manager does not have time to talk to me. Seriously? The manager cannot be bothered to talk to me? That kind of service is abysmal. He then explains that he doesn't know if they can take the car for that price, despite the fact that not 20 minutes prior, he already told me they would take it, if I would buy/lease another car. This is where the lying begins:First Steve tries to tell me that they do not stand to make a profit because the state of California mandates a minimum of $2000 worth of reconditioning to be done to any vehicle before it can be resold (no such law exists). I ask what kind of reconditioning? By his own admission, the car, with only 5000 miles on it, is perfect. Steve tells me, "Well, we have to wash it". I'm no mathematician, but I think that equates to a $2000 car wash...When I call him on that, he then moves on to saying that my buyout price from the lease holder (Chase) may be different than what theirs would be. He explains that Chase does not want them to buy the car because if I were to sell it to Scott Robinson and buy a new car from Scott Robinson, Chase would not get the new financing so they will charge the dealership another $2000 extra for the buyout. If this sounds ridiculously illegal to you, it's because it is and Chase has no such policy. Amusingly, in this half-wit, absurd explanation, Steve contradicted himself in that he actually would be willing to take the car if and only if I also bought another car from him, invoking his imaginary extra buyout fee.I call him on this as well, telling him that is not legal and Chase does not do this. At which point, after going to his manager again, tells me that the manager just called the fleet manager (seriously, how many managers do these guys have?) and the fleet manager felt he could not sell the car because it was a manual.Now. Let me be clear. I do not care if the dealership's policy is simply "We won't buy your car unless you buy one of ours". Fine. Let's talk business. If we can make something work, great. If not, no harm done. Instead of just flat out telling me this, though, they instead decided to waste an hour of my time, insulting me with the most ridiculous nonsense ever to be passed off for the truth. Why waste my time? Why insult my intelligence? When I ask "Will you take my car if I don't buy one of yours, like the ad you sent me said?" just say no. Done.Regrettably, I must caution anyone looking to buy any Mopar to stay away from Scott Robinson. While their Body Shop at the Honda branch just North is excellent, the Dodge Sales branch is severely lacking not only in ability, but also common decency. I will be looking to replace my girlfriend's Jeep soon, but I will not do business with these people. Not only have they failed as a dealership, they have failed as human beings; unable to extend even the most basic of human courtesy.

Christopher

May 20, 2015

The no appointment express line is great. Service advisor was extremely friendly as was everyone else. And it was done on time as promised.

Richard

May 7, 2015

The sales person was very knowledgeable and took the time to go over all of the vehicles features and demonstrated many of them. It helped me decide on purchasing the vehicle.

Andy

May 6, 2015

I was really impressed and how hard the person that was helping me worked on getting a really good deal for me go get a new car even though I was negative on my trade in.

Stephen

Apr 30, 2015

I was very clear on my objectives for the deal that I wanted and Luis was able to deliver without hesitation.

Muriel

Apr 28, 2015

Overall great experience! Work was well done and completed earlier than expected, the representative was well informed, clear with his explanations of the work, very polite and eager to assist. Well done!The whole appointment was handled in an efficient manner and a timely schedule. We were told how long it would be before the car would be ready and it was ready earlier than we expected. Your representative was very good at his job, very informative, and very pleasant and polite. Great time was had by all.

Edmund

Apr 26, 2015

Recall. Plenty of advance information. Arranged appointment with service manager personally. Everything went smoothly and I could pick up my Jeep as planned.

Melvina

Apr 16, 2015

The staff was friendly and the car sales person was excellent his name was Jeff he presented a positive attitude and reassured us that we would be able to purchase a car.

Jeffrey

Apr 1, 2015

Sales person was very respectable, listened, and got me the car I wanted. With a deal that I feel worked out for everyone.

Tom

Apr 1, 2015

Every time I go, I need parts. The parts are never there. I am told they will be in, in a week. The week goes by and no call. The next week goes by no call.

Jessica

Mar 27, 2015

I liked how Rudy, the service manager helped me while he was on his lunch. He took his time to help me instead of making me wait until his lunch was over and that meant a lot to me

Zuleika

Mar 13, 2015

Our salesman Ben was very nice, patient, and answered all of our questions. I would definitely go back and buy another vehicle with him as our salesperson!

Bonnie

Feb 23, 2015

The sales rep was very courteous and friendly and also knowledgeable of the vehicle. I will definetely refer others to buy from dealership.

Rachel

Feb 20, 2015

I like that I was greeted at the gate and instructed where to go I did not have an appointment I only needed an oil change, etc. the young man assisted me with my coupons gave me my work order and walked me to the waiting room.

Marjorie

Feb 8, 2015

Everything went quickly and we were done in no time. They even volunteered to put on our license plates when we received them.

David

Jan 31, 2015

Work was completed on time as stated when I arrived. I was told the work on my car would take 2 hours and it was finished two hours.

Robert

Jan 23, 2015

salesman was low pressure, very informative, easy to deal with. whole process was great. dealership great about A minor fix required after purchase.

Jim

Jan 22, 2015

Jeramy Battat, Service Manager, is always very polite and knowledgeable. I did business with him for years. When he changed locations, I took my PT Cruiser with him

Debra

Jan 20, 2015

My Service Person, was the best! Told me what to expect and followed through. Kept me informed of what work needed to be done to my car.,My Service Person, was the best! Told me what to expect and followed through. Kept me informed of what work needed to be done to my car.,My Service Person, was the best! Told me what to expect and followed through. Kept me informed of what work needed to be done to my car.

Jack

Jan 17, 2015

I was able to drive in at my convenience for an oil, lube and tire rotation and wait while it was being done.

Ronald

Nov 19, 2014

I like the way they took me in without an appointment, and finished my jeep on time. I really like ads or specials for certain services, it gives me a cost savings, and I can have other services done.

Jason

Nov 14, 2014

I really liked and respected the sales person as well as the sales manager. I also liked working with the finance manager. I forget her name but she was very knowledgable and helpful.

Brian

Oct 17, 2014

Well I brought my car in for an oil change and for them to see why my car would not start sometimes. I was told by a service advisor that the car could be fixed but it wasn't under the extended warranty because my warranty said I had to take it back to where I bought it to get it fixed. To make a long story short they fixed my car and I got the 4 oil change package and they worked it out under warranty. I payed my deductible and now I won't go anywhere else. The manager, I think his name was Brian is awesome.

PCurrie

Oct 13, 2014

The sales representative (JT) was very friendly, knowledgeable and helpful.

Doc

Oct 4, 2014

1. Being able to make an appointment and having service perform expeditiously.

alice

Sep 30, 2014

Valerie Gower refuses to honor my Gasp insurance refund. We purchased a Challenger SRT8 from this dealership 2 years ago. I had it refinanced in May 2014. I contacted the dealership on getting a refund for the gap insurance; which I have done and received with every car I have ever owned. Valerie Gower (Finance Manager, email:vgoweratscottrobinson.com phone:(310) 542-0900 Ext. 7716) told me it would be a two month process to get the refund. Every 2-3 weeks I would email or call her. She would either ignore the communication or say it was still in process. . Once I called her twice on my cell phone but the phone was not answered. I borrowed a friend's phone and she picked up. This woman is lying and unprofessional and rude for absolutely no reason. One email Valerie Gower sent me included the phrase complete for immediate processing. I think immediate means within a week, two at the most in terms of business days. Last month Valerie told me that she does not have anything to do with the gap insurance refunding. It is done by another woman, who doesn't speak to customers so I am not allowed to contact that other person. I have not done anything to warrant this treatment! What I am asking for is legal. I gave Valerie Gower every document she asked for. It is now October. A 2 month process has become 5 months long with absolutely no explanation. I have never had a gap insurance refund take more than 3 weeks. I am starting to think that when she receives the gap insurance refunds for customers that she is pocketing all the money. There is no other reason why she would be avoiding me. This is my first time speaking out and stating my displeasure in my treatment. It is unacceptable and I completely undeserving of this "customer service".

Alice Craff

Sep 30, 2014

We purchased a Challenger SRT8 from this dealership 2 years ago. I had it refinanced in May 2014. I contacted the dealership on getting a refund for the gap insurance; which I have done and received with every car I have ever owned. Valerie Gower (Finance Manager, email:vgoweratscottrobinson.com phone:(310) 542-0900 Ext. 7716) told me it would be a two month process to get the refund. Every 2-3 weeks I would email or call her. She would either ignore the communication or say it was still in process. . Once I called her twice on my cell phone but the phone was not answered. I borrowed a friend's phone and she picked up. This woman is lying and unprofessional and rude for absolutely no reason. Last month Valerie told me that she does not have anything to do with the gap insurance refunding. It is done by another woman, who doesn't speak to customers so I am not allowed to contact that other person. I have not done anything to warrant this treatment! What I am asking for is legal. I gave Valerie Gower every document she asked for. It is now October. A 2 month process has become 5 months long with absolutely no explanation. I have never had a gap insurance refund take more than 3 weeks. I am starting to think that when she receives the gap insurance refunds for customers that she is pocketing all the money. There is no other reason why she would be avoiding me. This is my first time speaking out and stating my displeasure in my treatment. It is unacceptable and I completely undeserving of this "customer service".

Richard

Sep 21, 2014

Accommodating, no pressure sale. Personable sales person made me feel at home. And, from what I see, I got a great deal without argument or attempt to up sell something that I could not afford. I knew what I wanted and got it... plain and simple that is the type of treatment all customers expect but so rarely get.

Crissie

Sep 18, 2014

My husband and I had not been 'car shopping' for many years and was not really looking forward to it. We couldn't have gotten a better sales person, Ian, to help us. He was very attentive but not pushy. Mostly, he listened to what we were saying and what our needs were. I cannot tell you how happy we are with the vehicle. I love driving it!

Windle

Sep 13, 2014

I was able to get a recall fix completed during the same visit, instead of having to get on a waiting list.

S. Shephard

Jul 15, 2014

Rudolph in your Service Department was very helpful to me, and assisted me through a surprise engine replacement that was costly and more than I anticipated I'd have to pay to fix my car when I thought the damages were less. He showed me the problem directly, told me he would get it diagnosed and kept me in the loop at all times, worked with me on the costs and options, and most importantly: was very honest with me and empathized with my situation. Solely because of Rudolph, I will now service my car here when I need it and refer others to your dealership. Rudolph is a great asset to your Service Department and dealership, and I thank him very much for everything.

Ken

Jul 14, 2014

Service Advisor Jeremy Battat is terrific-- very professional and substantive. I came from Pacific Palisades, and followed him from Buerge, so he could oversee service on my Jeep.

Gerald

Jul 11, 2014

I have worked with Jeremy Battat for several years. He is great. He has gone out of his way to help me on many occasions.

Shirley

Jul 9, 2014

Service Advisor Cesar Arizmendi is excellent. Whatever he tells me I trust him because I know he is not just telling me to fix something just to get money. He is the best.

Jesse

Jun 30, 2014

Went in for an oil and filter change, service writer Cesar told me about a recall on my vehicle that I wasn't aware of and the issue was taken care of.

James

Jun 25, 2014

Great customer service in dealing with David Sanchez. He was super helpful and did his best to meet my needs which he did.Thanks David............FYI, I am still getting the noise and vibration when running the A/C or defroster...Thank you again

agye86

Jun 5, 2014

I bought a Doge Caliber 1 1/2 years ago and i had a horrible experience... first they hit me with the bate and switch because the car that i saw on the internet was sold earlier that day... so i guess i ended up with another car with the same description and $800 more than the identical one i saw in the post... i asked a lower price but they shot this "true value" car price at me and they said that they would not discount it even though they had just sold the same car for cheaper earlier that day... they weren't trying to work with me at all or value their advertisement... when i went to the dealership to have them fix it they could not find my warranty on their comp, so always have your warranty in the glove cause they do not have it on record... they did a shabby job, one of the service writers broke my window off its regulator and then tried to blame the car... because of the shops miscommunication about my car being fixed, when it was not, i was going to be "late for work" and as i said that the porter laughed at me and said "So".... and i had already turned in my rental as a condition to get my car back.. but when i got the car back the speedometer glass was Cracked...Buy a Dodge but don't buy it from Scott Robinson

Dana_motherknowsbest

Jun 4, 2014

Purchased a 2014 Dodge Durango and found my salespersons Marcos and Ammar were excellent. I received personalized assistance from both of them. I discussed with them the various options that I wanted on the vehicle. I was very specific they worked extremely hard to assist me and accommodate me which I thought they went well above and beyond in finding what I was looking for. I had done a lot of Internet research but Marcos added to my information by being extremely detailed about the various options on the vehicle,how things worked and extremely patient with me. I would have to say was one of my best car purchasing experiences and for the first time actually felt that I walked away with a great bit of knowledge and a super deal. Valerie in finance was also a Gem. Although I was already preapproved through my credit union with a great deal of interest rate Valerie took it upon herself to still look for the best deal for me and financing my vehicle and actually got me through my same credit union with a quarter percent less that's what I call excellent customer service.

Sabrina

Jun 2, 2014

I liked the fact that the car I wanted was available. It did not take a long time to process paper work. I was in and out in record time. Everyone was professional , kind and courteous!

jiren24

May 27, 2014

I don't like how this dealership treats young buyers like me.i felt like i was treated badly, i got snub whenever i need something done for my car. My car had a windshield stress crack after its first month and when i brought it back to the dealership all they said was that the warranty does not cover window damages. They didn't even look if it was hit by something or just a stress crack so what i did was i called the manufacturer and then the dealership called me and replaced the windshield. it also took me 3 visit to get my tire sensor change. then i have a problem with my contract now. i went to the finance department and ask then why did they gave me to a lender who gave me 80 months and and 11.99 % apr when i was just suppose to be getting 72 months and 9.29% interest and my contract says that i should know and changes done with my contract. the person who talked to me only said that they gave me what was on the contract and they didnt know what i was saying. they didnt even look at their file. so much for friendly customer service. that's the second time i told them about the rate. the first time i told them about it happened the first month i got my car. they said that the looked at it and it was just a typo but now i'm sure they didnt fix it and it wasnt i typo anything about it and the sad part is that it was the manager who i was talking to. if only i could return my vehicle with out paying anything i would without a second thought give it back. i just cant work with this guys.

Brett

May 27, 2014

i liked that they were able to check my vehicle even though all of their appointments were filled for the week.

Ed

May 24, 2014

When I came in for recall work and an oil change, they found a worn steering hose and replaced. I was reassured that an inspection was properly performed.

Van

May 22, 2014

The "TECH ADVISOR". He was very knowledgeable, courteous & kept me up to date on what needed to be done. He accepted my discounts coupons w/o any hesitations which helped with my payment of work done.

Lauren

May 18, 2014

I liked my over all experience Jermey was wonderful he kept me up to date with my car and was very honest about what was going on with it. He called me to give me the updates and took his time to explain what was going on.

Steven

May 15, 2014

Your Service Advisor Jeremy was extremely responsive to my needs and provided excellent communication with regard to the status of my vehicle. All required service was performed to my expectations.

Chris

May 14, 2014

Yesterday's service on my Jeep was absolutely outstanding! Also, I was very pleasantly surprised to see that Jeremy Battat is now a Service Advisor for Scott Robinson! He handled all my service at Buerge Chrysler Jeep (Santa Monica) for the last 7 years. Jeremy is a tremendous addition to your staff, and I am very happy to continue working with him!

Sharon

May 11, 2014

Frank was very caring and made me feel confident that the service department would go that extra distance to address my concerns, which I appreciated very much!

Ronald

May 8, 2014

very professional and courteous, and the service advisor was helpful and explained the process clearly to me. Called when service was completed.

Eduardo

May 7, 2014

Very pleased with the service I received. Both Tom Edwards and Brian Moore are great assets to the service department. Great job guys, keep it up!

Jim

May 6, 2014

First time customer since it has come into the Scott Robinson Auto Group.. and I am very impressed.. David Sanchez took care of all my questions & concerns.. everyone is very friendly & professional "The Best!!"

Katherine

May 3, 2014

Up until now, I had not been very happy with the service. Between lack of greeting at pull up, seemingly disinterest in taking care of the customer and poor flow of drop off to pickup, I was ready to take my car elsewhere. Thomas Edward was helpful, thoughtful and on top of it. I will recommend him only. He was great. You spend money marketing to get people in the door - why not try and keep them there

Steve

May 2, 2014

Jonathan Nowell was awesome. He was helpful and polite and answered all of my questions. He even answered his phone and my questions when he wasn't working.

Melissa

Apr 28, 2014

Jonathan. He's the first and only service manager I've come to trust with this dealership over the years. He's the only reason I've returned to have my car serviced. (I had been going elsewhere for over a year.). My husband also has his car serviced with Jonathan. He's a great guy and very trust worthy. So happy to finally have him!

Dernise

Apr 28, 2014

I have always had a great experience at Chrysler as I have returned to purchase a Chrysler car six times--from 1986 to 2003. Ceaser is great!

Francisco

Apr 26, 2014

The services from your service guys is always great. Jonathan is a great communicator. He listens, understands the issue, does the research and returns with solutions. Always a pleasure to work with him.

Sharon

Apr 25, 2014

David was wonderful and kept me updated through the entire process. I know my daughter and I will always be in good hands with David Sanchez.

mbhkellogg

Apr 24, 2014

I purchased a new Dodge Dart a year ago - It was the first time I purchased a new car so I learned a lot from the experience. Steve Posner was there to help me out and he sincerely seemed like he wanted to help. But he was not able to get the exact car that I wanted. Eventually he found one that was close, the only thing missing was Navigation. He said that i just need to make an appointment and they can download it in 20 minutes. So I thought everything was great and made and appointment. Went back to get Nav installed and was told my console was not Nav ready so they could not install navigation to it. I was then given a number b y the front desk at the dealership for an after market guy to help me out. Fast forward a year later and still no navigation. The after market guy, though very nice, has not been able to get the right 'pieces' or whatever to put navigation into the car. I go back to the dealer for a service and mention this to the tech guy working on my car. He says the same thing - console is not Nav ready, I would need to have Sales order the parts(a new console is $2,500) and he could install it no problem. So I go talk to sales and find Steve there. I explain what I have been doing the last YEAR, show them the get ready paper that says I still need Navigation and Steve makes it seem like this is a big issue. He even questions why I was working with the after market guy... I didn't know any better since I was sent to this guy by the dealership! So he says he needs to talk with the manager or whatever and that he would get back to me - or for me to call if I do not hear back. Well I never heard back - he never picks up his cell, his cell VM is full (which is guess saves me the time of leaving him a VM since he wont check it anyways), he doesn't answer his emails, I tried emailing the dealer - nothing. Yes they treat you nice when they want you to buy something, but as soon as you are off that lot you are forgotten.

Manzoor

Apr 23, 2014

Ease of getting appointment.My service adviser, Jonathan (Jhonny)wasVery courteous, knowledgable and ready to help. I was given the car at a time promised

Devon

Apr 15, 2014

I had to tow my car in to have a key programmed. I was assisted by two gentlemen one in the service dept amd another gentlemen in the parts dept. Both gentlemen shook my hand, which I wasn't expected. They both gave me an accurate price quote. They literally moved fast to help me. I couldn't ask for more.

Leslie

Apr 13, 2014

With Buerge Chrysler CLOSED FOR BUSINESS, I gave Scott Robinson a try for the 3,000 mile oil & filter change. David Sanchez was my service advisor - the oil change was competed in 90 minutes just like David said it would be. Pleased with that.

Frederick

Apr 12, 2014

Service Manager was very professional, even keeled and had a great attitude. I made my apt for Saturday online and I called Cesar and was told that I could just swing on in with great enthusiasm. Cesar was at lunch when I arrived and the gentlemen that sits to hit left was extremely helpful and friendly. I have been driving Land Rovers for years and was happy that the service levels were equal to or greater than theirs.

Romualdo

Apr 11, 2014

My service adviser is very honest in what kind of service my vehicle needs. Bring to my attention what needs to be done, what can be done the next time and how much it would cost me the kind of service to be performed. His name is Cesar Arismendi and I always look for him every time I need to bring my vehicle for service.

Moniquea

Apr 11, 2014

I absolutely appreciated Johnathan (Svc Dept). He extended his svcs greatly after I was misinformed of when to bring my veh in, he contacted me & made arrangements for me to bring asap. He set the ppr wk up with Enterprise Rental to cut the time I spent there, He assisted me in returning my rental car as a convenience and he waited for me to get there to p/u my vehicle although his shift had ended. Very Professional at all times.

Dorozan

Apr 9, 2014

Had an amazing experience at this dealership.Helpful, courteous and informative. After agreeing on sales price the entire staff helped me to get my vehicle on the road as fast as possible. Can only recommend this dealership.

mhamilton09

Apr 7, 2014

My husband and I had a great experience with Ben. He was very polite and knowledgeable and most importantly... not too pushy! I would definitely refer anybody to Scott Robinson. I would specifically suggest they ask for Ben. We love our new Jeep! Best,Melissa & Brent Hamilton

Jason

Apr 2, 2014

Steve was great to work with, he obviously understands the Jeep products and was accommodating of my busy schedule to help me quickly identify a Jeep for us and finalize a deal.

Shelby Or Jordan

Apr 1, 2014

Thomas in the service department is extremely friendly!! He kept us in the loop. Bruce was quick with the service! Awese experience in the service area!!!

Barry

Mar 30, 2014

From the shuttle service, especially John, to working with Cesar who makes me feel like I'm his only customer, my experience merits five star. I couldn't ask for or expect better than spectacular.

Mark

Mar 30, 2014

I brought my son's Jeep Compass in for the first service without an appointment. Jonathan Nowell was great! We live near Santa Monica and I was worried when the Santa Monica Jeep dealership closed. This is where I will bring his car in the future. Thank you!

Edward

Mar 29, 2014

Overall service department is friendly and courteousService advisor is very knowledgeable (Cesar) Shuttle driver is a safe driver and personable (John)

Emery

Mar 29, 2014

Caesar promptly took care of us when we arrived and provided a shuttle to return us to our home. The next morning when he called to tell us the car was ready he did us one BIG favor in sending the shuttle to pick us up at home. I had knee surgery 2 weeks ago and cannot drive. Our daughter was out of town. We now have another favorite friend at Scott Robinson -- Jenkins is a great person to be driving the shuttle. Thank you for the great service!!

Kris

Mar 27, 2014

Although you were unable to take my car without an appt, you were quick to set me up with one, to reassure me that my car was driveable until it could be serviced (check engine light was on), and once it was in for service, you all were quick to fix the problem. Also, I really appreciated being able to drop my car off the evening before my appt day.

Clayton

Mar 26, 2014

my car was ready, clean and all taken care of. The service writer was also very helpful with the other questions I had about my car. His name is:Jeremy Battat.

amladinich

Mar 25, 2014

I came in with my fiance to look for a lease. Ben was so helpful! We found a car that we loved and he worked very hard to get us the price we could afford. I definitely would come to this dealership again and work with Ben, given the opportunity. - Jimmy & Adriana

Matthew

Mar 21, 2014

Service Advisor, Thomas Edwards was extremely helpful and took the time to not only ask about my problem, but look under the vehicle for himself to see if he could see the same things I did. He quickly managed to get me a rental vehicle and find additional maintenance that was needed due to a recall. Great customer service!

Frank

Mar 21, 2014

TOM IN YOUR SERVICE DEPT. IS VERY HELPFUL. WHEM I AM NOT SURE OF WHAT SERVICE I NEED, HE GOES TO THE COMPUTER CHECKS ALL SERVICES I HAD, AND WHAT I NOW NEED.

k5runer

Mar 20, 2014

They were fast, I got a call about the repairs within 2 hrs of dropping it off! That's amazing....

Laura

Mar 17, 2014

the service rep Jonathan was great! he was very thorough and took his time and i did not have to wait all day to pick up my car from an oil change.

Becky

Mar 16, 2014

Tom service advisor was polite curitious well informed and accommodating. Fast serviceI drove from Santa Monica and would in the future

Corrina

Mar 15, 2014

needed oils change and rattle in dash bolt loose at air bag 2 1/2 hours later say they cant do rattle need more time to bring car back on a tuesday or wednesday to have it looked at not sure how long will have to wait for that

Paddy23

Mar 14, 2014

Free rent-a-car.....and quick service. The staff was friendly and the shop was brand new....

Mary

Mar 14, 2014

I stopped going to this dealership for my service because it was horrible. Every time I took it in they would break something on my car. This time was totally different. I called up, they got be right in, and was out within less than an hour. They even took care of the warrant work without having to make another appointment! They even had WiFi so I could work while waiting for my car!

Stephanie

Mar 13, 2014

The representative Jonathan was very pleasant and I was in and out within the timeframe that he promised. Great Job!!!!!

Former American Car Fan

Mar 7, 2014

Went in and looked at Jeep. Was unable to meet monthly payments and asked how much more of a downpayment I would have to come up with to lower the monthly payments to an amount I could afford in the long run. I was willing to save another two-three months, but they wanted the sale immediately. They did some magic with the numbers and suddenly it was almost as low as I wanted the monthly payment amount. Until it came time to sign the papers ... now instead of making 72 payments, we were looking at 83 payments. Some business model.

Patricia

Mar 7, 2014

MY SERVICE REPRESENTATIVE WAS VERY INFORMATIVE, HE COMPLETELY MADE ME FEEL AT EASE, CALLED ME WHEN MY VEHICLE WAS READY!! HE WAS THE BEST!!

John

Feb 28, 2014

I've just moved into Torrance from Long Beach, and stopped by yesterday morning to introduce myself and schedule a service appointment for my Jeep with Jeremy Battat. He actually got my vehicle in yesterday.I was very impressed at the way in which Jeremy listened to me explain my service needs, and how readily he understood the points/issues that needed to be done. He followed up via phone with additional info regarding work that needed to be done, and then delivered the vehicle ahead of schedule and completely within the budget he had estimated. I'm obviously very pleased, and you now have a very happy and loyal customer!

Fred

Feb 26, 2014

Jonathan is a real asset to your organization and made the service experience a real pleasure. The work was promptly and expertly done.

Nick

Feb 24, 2014

I followed Jeremy Battat from Buerge Chrysler/Jeep/Dodge in West L.A. because it is hard to find someone whom I trust and is easily accessible. Jeremy's service is always A+, and keeps me informed of the progress of my car's repairs and any other problems I have. I must say that I was very impressed that the labor involved in changing my HID headlight was about $40-50 less than what I was quoted by Pep Boys and Le Mans Body Shop in Santa Monica - I wasn't prepared for that.

Steven

Feb 18, 2014

Brought my car in for a new cylinder head which was replaced under warranty. Process was quick and easy, the way I like it.

Todd

Feb 13, 2014

Large selection of vehicles. Sales staff was friendly with absolutely no pressure to buy. I felt like helping us was a more important priority for them than making a sale.

Kelly

Feb 12, 2014

Rudy was great with handling my repairs. Took the time to investigate what solutions were available for my specific issues and then explained everything to me.

Mark

Feb 12, 2014

I really enjoyed the service that Chris Graham provided me as part of the Internet and Costco sales team. He was great at communication and follow-up.

Jeff

Feb 11, 2014

What I like was Tom Edwards he kept me informed every step of the way called me once a week to make sure I knew it what was going on with my vehicle. also I was provided a rental car through the five weeks of repairs. Also my car was returned to me clean tires armor all looks great also years ago I owned a Dodge I almost didn't buy another Dodge because of the service departments back in those days in the early 2000s they wouldn't even provide you with a rental car and they were very difficult to deal with I'm glad to see the change at Dodge hopefully this is what happens at all the dealerships

Liliana

Feb 9, 2014

I really like the customer services they provide me with EXCELLENT service ever.... I call in and that same day the we're able to take care of my car didn't have to wait long I just love that!

Michael

Jan 23, 2014

I was told they would rush the service for me since I was limited in time - and they certainly did. Very personable staff that seem to enjoy where they work. I've never been to a service dealer where that exhisted!

John

Jan 23, 2014

Everyone is very nice and helpful. The service managers know their stuff.The mechanics know what they are doing and get the job done right the first time.

Jeanne

Jan 20, 2014

David Sanchez has helped me the last 3 times I have been to your org for service. He is very personable, but the thing I like the most about him, is he looks thoroughly at my past history making sure I'm not repeating anything I shouldn't. I have serviced 5 jeeps in the last few years and feel like I am getting good care when I am there. That's why I keep coming back. Thank you. Jeanne

Robin

Jan 18, 2014

I was treated very well with the knowledge of the adjent, the timing they told me it would take to do my car was right on. So I was drop off and picked up while I was shopping. Got some chores done. It was great.

Melody

Jan 9, 2014

Service specialist was friendly, listened to my concerns, and made all arrangements with my warranty repairs. I was also kept apprised the status with the repairs.

Damu

Jan 8, 2014

Rudy the technician always goes the extra mile with a smile on his face and he never appears as if I'm a bother even when I know he's busy. The service department seems much improved since SR took over. My wife and I have tried all the Dodge centers around this one is the best.

Jeffrey

Jan 2, 2014

Sales person Steve was great. Went over the numbers on the vehicle and helped with the test drive and made us familiar with the Durango!

Donald

Dec 31, 2013

The friendly reminders about my scheduled appointment, the courteous service rep - David Sanchez - who took my order and who was right on with the estimated time to complete the work.

Michael

Dec 24, 2013

Sales associate was friendly and professional. Sales manager was able to come up with a deal very quickly that was satisfactory and met my needs. There was no need for bargaining at all.

Terri

Dec 22, 2013

Tom my personal care service person was super nice, very helpful and went out of his way to make my experience as least inconvenient as possible...Hi 5 Tom!

Mary

Dec 20, 2013

I just showed up and they helped me. With the cold weather we have been having my heater and defrost wasn't working.I was on my way home in an hour. Wonderful!!!!

Barry

Dec 19, 2013

Raymond always makes me feel like I'm his only client. This is very unusual. Take good care of him; he's taking good care of your organization.

Don

Dec 17, 2013

Our service rep (Jonathan) was attentive, friendly and went through what was needed on our 300C and answered all of our questions. Also, we want to comment Cesar who was our service rep twice before...these two did an excellent job in making the inconvenience of having to bring your car in on a Sat. morning more bearable. Also, we didn't have to wait long in line before the service rep acknowledged us...very efficient in addressing customers timely (that is #1 issue with most customers...they do not want to wait in lines for car service for protracted periods of time).

Zalgai

Dec 16, 2013

Cesar was extremely helpful. This was a big plus considering we have had a lot of problems with the dealership in general (mostly Sales but previously Service as well) since we got our car in the spring. Cesar was professional and very nice, saying he wanted to turn our experience with the dealership around starting now. Hopefully this is the beginning of an upward turn! Thanks Cesar for your help!

Walker

Dec 12, 2013

the guy took out time ask him some thing he wa patient annd nice he also tried to help we with other thing to se if was under warrranty did not work out for me bu i like that he took the time out and tried to help me

Ryan

Dec 11, 2013

Service advisor, Raymond Ward is the best advisor ever. He is very very kind and friendly. He also treated me like his family and seriously took care of my concerns.

Eric

Dec 11, 2013

Raymond was really customer serviced focused. Took the requirements quickly and got us on the shuttle and off to work in less than 10 minutes. Work was completed on time, and Scott Robinson shuttle scheduled the pick-up ASAP and took me back to collect my vehicle within 15 minutes from phone call. Top notch service team. Thanks Raymond for making the service professional and enjoyable.

Barbara

Dec 10, 2013

I came in with what I thought was a 'check engine' light on. Turned out to be a tire pressure light! The service person was so kind, and didn't make me feel like an idiot! LOL My oil was low, and I needed an oil change too, so they did that while I waited, and rec'd an evaluation telling me what maint. items I'm due for. The coffee was pretty good too! Thanks!

BreeS

Dec 9, 2013

Miriam made the buy process extremely easy. i was not intending to purchase a car today but Miriam and the team made it very enjoyable. Miriam was extremely friendly and not at all pushy. I will for sure send others who want to buy a car her way.

Roger

Dec 6, 2013

Jonathan Nowell setup my appointment for service, explained the service and gave me a time to perform the service which was accurate. He is courteous and professional and knows his job well.

Carol

Dec 3, 2013

Cesar was very helpful and worked very hard to make sure our problem was handled as quickly as possible. He is an excellent employee and well represents your company.

Christina

Nov 30, 2013

from the moment I arrived I was greeted with a smile, every employee was professional, in high spirit with a lot of energy, each employee greeted or offered to help a customer in any way possible. I saw employees updating customers, checking in on them, it was the day after Thanksgiving and raining a lot- the waiting room was crowded- employees brought in more chairs for the customers so they were not waiting outside- they were communicating with each other and seemed to be enjoying the work that had to be done. Great Job to all- the advisors, techs, porters and cashier-

James

Nov 24, 2013

my service person was very considerate and pleaseant to deal with. The estimate for time it will take for my repairs to be completed was reasonable and reasoably accurate.

Barry

Nov 21, 2013

Raymond was waiting for me when I drove into Service for my appointment. He was more than attentive and gracious. He quickly entered my information into the computer and suggested that waiting would be faster and more time effective for me than to take the shuttle, and have to return with the shuttle in both time and convenience. My car went to the service technician at 7:30 and I was in my car on my way back to the office at 8:00, after paying the cashier. That is extraordinary customer service and 100% client satisfaction delivered. Raymond is a shining positive influence for your Service Department.

Cliff

Nov 20, 2013

Nov 2013. I needed a spare key FOB for my new Dodge Dart. My Scott Robinson serviceadvisor David Sanchez was helpful in explaining thatall my key FOBs would be needed when programming a new key FOB. I had to go home to get the other key FOB and David fit me into the mid day work schedule. I appreciate his follow up call. The work was done quickly at about the price quoted.We liked the free coffee in the customer waiting room.

Akira

Nov 20, 2013

Great Product, Great Customer Service, and of course, Great Price!!! Mr. Omar Nakami at Sales Dept really worked hard to get us this beautiful Grand Cherokee!!! And we are 120% Satisfied!!! Thank you very much!!!

Juan

Nov 19, 2013

1 day after purchasing the car i noticed it was hard starting. i called the Finance person that helped me and explained it to him. he stated no problem bring it in and we will handle it. i took the car in to svc dept and they told me it would be $115 just to see what the problem was and it was not covered but the ext warranty did cover and it was $200 deductible.... I was livid after hearing this. i called the sales guy and told him about the issue. About an hour later I got a call back stating they would fix the issue w/o charge. This is what i call taking care of the customer......

Robert

Nov 13, 2013

your guys our on top of there game they realy know what they our doing keep up the good ccustomer service I will be back

Allen

Nov 12, 2013

I'm so bad with names...but the guy that took care of my appointment...His customer service was outstanding. ..kind and professional. ..Good guy...more people like him will make a business successful...

Nanoonay

Nov 11, 2013

I was looking for a specific Jeep that wasn't on the lots yet. Chris Graham kept me posted and called me as soon as a truck pulled up with what I was looking for. Overall, it was a very good buying experience.

Martin

Nov 11, 2013

The work was completed in the time frame that I was told it would be. I was given a ride home by an employee after I dropped my car off.

Cindy

Nov 11, 2013

I called and got an appointment quickly and easily. Brought car in and it was done in record time. Everyone from start to finish was courteous and knowledgeable.

Victor

Nov 10, 2013

ceaser was very helpful this was my first time in service for oil change and check what was wrong with my vehicle . i was in and out in less than an hour . GOOD CUSTOMER SERVICE!

Sara H

Nov 8, 2013

I was more than thrilled when Bill Munz contacted me from Scott Robinson after placing an inquiry about a Jetta; they had the exact one that I was looking for. He was so helpful, worked around my schedule and got me into my dream car so quickly! The guys at Scott Robinson are seriously the sweetest men alive and you can tell that Bill & Kyle, the finance guy REALLY love what they do. I am a proud owner of my car, and all thanks goes to Bill!! I will be a repeat customer for sure, and quick to suggest to my friends if any of them are shopping for a new car!

German

Nov 6, 2013

I called to get an oil change, the woman the phone promptly helped me make an appointment. I arrived 30 minutes early and David was able to assist me immediately without having to wait for my initial apointment time. Everyone was great! Thank you!

Ali

Nov 5, 2013

I just leased a beautiful Jeep Grand Cherokee Laredo with the help of Bill Munz. Bill was helpful and knew all there is to know about the jeep I bought. I would recommend this dealership to anyone who is looking for great service and personal attention!

New JEEPer

Oct 31, 2013

Scott Robinson for two new JEEP vehicles. The two internet managers, Chris & Bill, handled most of the transaction stuff, answering a milion uestions, going on test drives, sourcing wish list vehicles from other lots. These guys rock. Both of them are super knowledgeable and laid back/easy to deal with and talk to. None of that sterotypical wheeler dealer vibe at all, which would have turned us out the door. The price negotiations and financing go through other people/departments, and agreeing on prices is always a long process, but once we got there, financing and paperwork was straight forward. Driving home in two new JEEPs is SWEEEEET!

Juan F

Oct 29, 2013

I have bought a few cars in my day and by far this the best experience I have ever had.... Bill and Chris were the absolute best! If you're looking for a great deal with great customer service..... Give Bill and Chris a call. You won't regret it....

Claudia

Oct 29, 2013

The staff was very helpful. The car was spotless, unlike other cars that we looked at. The staff was knowledgeable about the warranties.

Tim

Oct 28, 2013

Sales person was knowledgable and curtious. the process was quicker than normal. I would buy a car from this dealer again. Thanks Bill and Chris

Gatorsfan

Oct 27, 2013

The salesperson, Anthony Martinez, was very friendly and helpful. Buying a car is usually a painful process but they did their best to make it as comfortable as possible.

Lindsay

Oct 26, 2013

Super awesome dealership! Chris graham got me into the car I've always wanted for an awesome price! Everyone was very friendly and the process was very quick... I even got hooked up with a full tank of gas! Thanks again

Gail Martin

Oct 25, 2013

oh Anthony helped me when I purchased a dodge charger he was really nice and concerned about our needs

Saushia Ferm

Oct 23, 2013

Jonathan was very helpful and very kind. He workded very hard to get me a great deal on a car that i desperately wanted!! I am a VERY happy satisfied customer!! I would recommend SCOTT ROBINSON chrysler and Jonathan who works in the sales department to anyone looking to purchase a car! Thank you Jonathan!!!!!!!!!!! :)

Ms Golden

Oct 22, 2013

Chris Graham and his team at Scott Robinson was absolutely amazing at helping me get back in a vehicle after a recent repo. Thanks alot!

Renee

Oct 20, 2013

After bad experiences with car sale people Bill proved that GOOD Car Sales Guys Really do exist. Throughout my transaction he was able to solve/resolve any issues that came up. WHat he said and offered was what I got! If you want a dependable car sales guy - go to Bill! I even asked for his boss and paid a compliment to his boss - Good luck Car Hunting!

BONIFACIO ARCALA

Oct 20, 2013

Anthony has been cooperative and accomodating. He is respectful towards customers.

California Kid

Oct 20, 2013

My wife and I just purchased a 2014 Jeep Grand Cherokee and I must say, Wow! I believe our salesman's name is Christopher. He made the entire buying experience very comfortable. He was very knowledgable on the product and all the features and the little extras. I highly recommend any and everybody to go in and talk to Chris. I think he is the internet sales guy. His professionalism is second to none. He kept in very close communication throughout the experience and found the exact vehicle we were looking for. Thanks Chris, you just saved my marriage.

scott robison

Oct 18, 2013

i came in to look for a new car and to ask about fiance when miriam ambriz has greeted me and welcomed me in. then chris graham helped me to get aproved for a car. My experiacne was amazing and im happy with my choice.

Joni

Oct 16, 2013

Everyone was very nice, polite and attentive to our needs. They were able to work out a good deal for us. Thank you for such an easy experience!

VictorEsquivel

Oct 15, 2013

The service department just got a 5 star. This department on 8/28/12 that didn't instal my drakes correctly and charge me $2,300.00 for a deferential work. And because of mechanical error I lost my 1998 Dodge Ram. That's a bunch of Bull!!! Plus no one has even taking their time to call, to see if my family (4&7 yrs old) are ok after the accident. What happen to the "We love to work on your cars and most important we are professionals".?? About, three months I try to get a new 2014 Dodge Ram. And the sales manager would not work with me, I'm so unhappy with Scott Robinson.

Mike

Oct 13, 2013

We found that out that our SRT8 needed new rotars. David explained the process and went above and beyond to meet our expectations. We were more than pleased.

Sean

Oct 13, 2013

Jonathan was very detailed before and after the servicing. Took the extra steps to ensure I was aware of what was being done and explained thoroughly the process and time frame. Great job and thank you

Lashanee

Oct 12, 2013

I'm at the representative that helped me was very friendly. Need you shook my hand is this to me with all my money back to me questions to make sure that I understood what he was telling me this customer service skills are excellent and we need more people like him in a customer service because you have to have a positive attitude to work with people

GardenaDiane

Oct 9, 2013

We already have a Jeep and were looking for a 2nd Jeep to trade in for. We saw a Compass, and wanted it in a specific color, which they did not have at their dealership. A couple of other salesmen tried to find one they could trade for, but told us no luck, so we left. Our salesman, Anthony, called us back a day or two later to say he was still looking for one for us. Another day or two later we went back with info that a nearby dealer had what we wanted. Anthony and the trade manager told us no problem, got our paperwork going and told us the car would be there the next day. As it turned out, they had to trade with a different dealer much further away, and it took longer than expected to receive the car, until after closing time. But Anthony and the mechanic stayed late to make sure it was washed and polished and ready to go so we could get our new car the day they promised. They were both very helpful and friendly, as was Kyle in Financing. We think that Anthony went above and beyond for us, and he was always was friendly and smiling and very professional.

Diane

Oct 9, 2013

We came here to buy our second Jeep, and were very pleased with the sales man, Anthony, and his follow up for us. Everyone was friendly and helpful. They went out of their way to obtain the vehicle we wanted in the color we wanted.

Jen

Oct 7, 2013

Just bought our second Jeep Grand Cherokee at this location. Jason was our sales rep and he was non-pushy and very knowledgeable on the vehicle despite his "newness." We left to look at a few other SUV options and ended up coming back to purchase the Jeep (our 2008 Grand Cherokee has been such a reliable car!). Bill, Jason's sales manager, helped us with the purchase end and quickly cut right to the chase on cost-no need for major haggling, and thus we got out the door quickly. Good, painless experience overall.

MJ

Oct 7, 2013

I've been waiting for the opportune moment to purchase a vehicle that would not only fulfill my needs as a reliable and lasting car, but that it would also be a car that I was proud of and that had the features I desired. Thanks to my salesman Julian Kay and the knowledge and experience of his father, Herb Kay, I was able to find the perfect car for my situation. As a working college student, time and money is hard to come by, especially being car-less. Thanks to Herb and Julian, I was able to drive out in a 2009 Ford Focus with plenty of extra features, while still retaining a low monthly payment. They were very understanding of my situation and they weren't "just trying to sell me a car." They were trying to sell me the right car. They treated me like an adult, and with respect, and took the time to explain the details of the deal, so that I would be a knowledgable first time buyer. I am happy with my deal, the experience this has given me, and with the car; and it could not have happened without Herb and Julian. Thank you, guys, for being salesmen dedicated not only to the benefit of your dealership, but also dedicated to the satisfaction of its customers.

William

Oct 4, 2013

Our salesman Herb Kay was very knowledgeable about the Jeep brand, he took the time to make sure we found a vehicle that fit our needs and budget. Herb explained the many fiance options in detail, it was an important part of our decision to buy our car. He was patient with my wife and I throughout the entire process, this is our first new vehicle in 12 years and it was an important decision. Once we closed the deal, Herb provided a detailed explanation of U Connect features including a demonstration. I would return to Scott Robinson again and also recommend this dealer and especially Herb Kay to my friends. It was the best car buying experience I have had in 40 years. Thank you.

Sandra Rodriguez

Oct 4, 2013

Anthony/Ben was a good sales person to us. Both of them, did their best to make the sale; very friendly, cooperative, and worked with our needs. A plesure to work with them; happy with the purchase. (:

Jay

Oct 3, 2013

Miguel Duarte was our salesman and he was great!We purchased Ram 1500 crew cab w 5.7 hemi, Miguel was very knowledgeable about the truck and very helpful.Negotiations were very easy straight forward and transparent. Overall great experience.

TheJet!

Oct 1, 2013

Worked with Herb Kay and he was the best! You need a car? Come see Herb Kay! Makes your visit at Scott Robinson simple and fun! Works well and allows you to get exactly what you are looking to get for your money!!

Eric

Oct 1, 2013

I had Bill as my sales rep and he was great! Not too pushy with the extra options. I had a specific budget that I wanted and I got the car and options I wanted exactly in my price range. Very satisified! -Eric

Luis

Sep 30, 2013

A great car buying experience. I did not feel pressured or like I was being cheated. All other dealerships I went to left a bad taste in my mouth. At Scott Robinson dealership all employees were helpful, friendly and knowledgable. If it wasn't for the waiting and paperwork it would have felt like vacation. My salesperson, Omar Nakami, was patient and friendly. I truly believe he did everything in his power and more to get me the car I wanted and the deal I wanted as well. One thousand thank you's.

MissNoma

Sep 30, 2013

Bill was an utter star and worked hard to give me the best price he could. I initially called some weeks' ago and he didn't pester me like a typical car salesman. He will look after you, so I recommend him highly! Have a good time car shopping! CR

Gilbert Mendoza

Sep 24, 2013

I went to buy a dodge journey and everyone treated me very fairly and made me feel like apart of the family.

Kevien Morinec

Sep 23, 2013

Came in to repair my88 Jeep..Omar gave me a great deal on a nice 2011 and took my Clunker to Auction!!!..Thanks Omar so Comfy!!!

Miguel V

Sep 23, 2013

Herb Kay was great. He got my credit approved,found me the right car, and made the whole experience excellent. I would recommend him anytime!

larry bartholomew

Sep 21, 2013

Herb Was totally amazing to work with!!! I look forward to working again with him!

Eugene McCarthy and Jackie Doyle

Sep 21, 2013

We stopped Scott Robinson Dodge dealership to check out their used trucks. There we met Mr. Herb Kay who asked why we wanted a truck. We told him that we planned to move to Sedona AZ and felt we needed a vehicle to periodically transport large items. Herb, having lived in Arizona, convinced us that we should consider something other than a truck due to the extreme heat in Phoenix. Mr. Kay convinced us to lease a 2014 Grand Cherokee for our Arizona transport. We drove home that day happy with the deal we received. We highly recommend Mr Herb Kay if you are in the market for a Jeep, Dodge or Chrysler.

JeepFan

Sep 20, 2013

Bought a new Jeep. Large selection. Sales staff was professional. No hard sell techniques. Easy to make a deal. Salesperson Herbert Kay was extremely helpful.

Content Customer

Sep 18, 2013

Usually buying a car is not a joyful experience. Here at Scott Robinson I was able to buy my car with ease. Fawzy was a great salesman who took the time to listen to me. I bought the car I wanted and was extremely pleased with the attention and care I received from my salesman. I could confidently say that if you buy a car with Fawzy you will not be disappointed. I will most definitely refer him and this dealership to family and friends. Thank you Fawzy!

Brett Richman

Sep 18, 2013

The Sales Staff at the Torrance Scott Robinson dealership handled me with both patience and respect as I pondered my decision to buy and trade. Staff members Bill and Anthony are definately true pro's at their trade and were able to make this purchase an easy decision for me. Thanks guys and I'll definately be back with more personal and referal business for you!

Lou Smiley

Sep 16, 2013

I never thought that today would be the day that i would get something this nice! Today I recieved outstanding service from Fawzy! He truly made a long time dream come true (him and my amazing hunny) Although I had to compromise i got something fabulous. From a 2003 to a 2012! I am beyond pleased with hpw today went. Quick efficient and quality service here at Scott Robinson Chrysler Dodge Jeep

Alex Superman Stuart

Sep 15, 2013

We felt very welcomed as soon as we walked in. Eveyone had a smile especially Heidi Kennedy. I was very impressed on how well they worked to give me the price that I wanted. Cookies and treats were the selling point.

Keith Washington

Sep 14, 2013

Bill Munz is an excellent salesman. Got me out of one loan and got me into a new charger R/T when no other dealerships could.

T.B.M.

Sep 14, 2013

My family and I came in to get our Jeep Commander repaired, so we started looking at all the cars in the lot. As we were looking around our saleswoman came and greeted us. She asked if she could help us, but we said we were just looking. we went to have breakfast as our car was being serviced and then we came back to look at more cars again. We looked at a Jeep liberty for my grandmother and we found one at a phenominal price. We asked her if we could take it out for a test drive, so we went on the test drive. The Liberty drives great by the way. When we returned she went to see if she could find us any more savings, the car was already very inexpensive, and she found us $2000 in savings!!!!!!!!!!! I would suggest buying a car from here as they really to treat you well here.

Dan

Sep 14, 2013

Good care of the customer. Nice facility. Friendly people. It was really enjoyable to go through the buying process and do it fairly quickly. Clean and efficient.

Francisco

Sep 9, 2013

The people that work and attend you at Scott Robinson are truly authentic and genuine.I really appreciated the way Omar and Kyle worked and pulled all the strings necessary for me to drive off in my brand new 2014 Dodge R/T. I wasted my time and money having my last car financed from a personal finance dealer that does not even report to the credit bureau its a no brainer to go to a real dealership and know that the staff there are really there to help you instead of them working against you I'm so happy that I made the move to purchase a vehicle there I can truly say and recomend you chaeck them out if tour in the market to get a new car.Again thank you Kyle and Omar!

Stanley

Sep 9, 2013

First, It was very easy to make an appointment using the online service. Second, the service manager was very nice and was able to get my Jeep started right away.

Joseph

Sep 9, 2013

Jonathan was very helpful, courteous and mindful of my time constraints. He personally expedited my vehicle through the service inspection making sure I was on time for my next appointment. Thank you Jonathan!

Gene

Sep 9, 2013

The deal started on the phone and developed into an honestly enjoyable experience. The sales commitments never changed which allowed a start-to-finish negotiation that concluded in one day. I'm pleased and would wish a like experience to all others purchasing a new vehicle.

Oscar R Gonzalez

Sep 7, 2013

100% Satisfied. Can't say enough, had an easy fun experiance, no hassel, no pressure. Very knowledgeable, honest, all around great guy to work with. Cant wait to do more business with him. Will definitely refer friends and family to him. Thank you so much Fawzy Mansour. Great job, keep it up.

Durango Owner

Sep 7, 2013

I did a lot of research and visited several dealers before finding the used 2012 Durango that fit my needs at Scott Robinson. I had spoken to a gentleman on the phone before coming down and he told me to ask for him or another salesperson when I got there, which I did. Neither of them were available but Scott Klee was and I'm grateful for that, he was great! It was Labor Day weekend so we expected a lengthy stay (which it was) but Scott kept us good company and was very easy to get along with. He was also very knowledgeable about the vehicle we were interested in and was not pushy at all. I would highly recommend going to see him if you're at all interested in a Jeep, Dodge, Chrysler or Ram! The whole process was lengthy, as mentioned, and there were a few bumps we ran into but Scott and the Management team stepped it up and made happy customers out of us. They did not have to do some of the things they did for us but because they did, I can confidently recommend this dealership to anyone looking to purchase a vehicle. Well Done Scott Klee and Scott Robinson Dodge!

Ellis Stewart

Sep 5, 2013

You Are the Best in the West the over all service a great deal and the salesman Omar was great !I will tell everyone at UCLA

Jeanne

Sep 4, 2013

David's nice and hopefully telling me the correct things I need to keep my jeep in good condition. I come in there every 3000 miles and want to keep up maintenance.

Joe Bazo

Sep 4, 2013

excellent service, they made me feel like I was in my house, they helped me with my credit problem; sure buy you another car, you can ask for Mr. Miguel Duarte, he is a very honest person

aafratta

Sep 3, 2013

The helpfull staff was able to put me in a car that was right for me. With the asistence of Andrew Ibrahim I feel like I got a good deal.

Gamaliel

Sep 2, 2013

I probably had the best experience on my Doge Ram purchase. Fawzy is one of the best salesman I have encounter, and I am one myself. He made the exeperience so pleasent and easy. This is my first American car purchae and It would not had happened if Fawsy had not been such an skill salesman. Highly recomend this place and of course see Fawzy. I'll definetly come back to this place.

Antonio Espinosa

Sep 2, 2013

Miguel Duarte was really helpful explained everything that was going on

Kelly

Sep 1, 2013

Miguel Duarte was a very proffessional sales associate. He was patient, curtious and Knowledgable about all the vehicles we looked at. I will definately reccomend to visit this dealership to work with Miguel. I am very excited about my purchase. All tof the staff was nice and helpfull as well.

Donald Downey

Aug 31, 2013

Mr. Mansour was an excellent Salesman,. very good customer service, The sales process was very simple, and very understanding. I will definitely recommend my friends to him and the dealership. Thank you Fawzy for the experience

Erick peraza

Aug 31, 2013

Normally I would recommend to shop around before buying a car but I didn't have to go anywhere else. My wife and I truly enjoyed working with Nathan Harris. Nathan played no games and we got straight to the point. Nathan is very knowledgeable and it's good to find a salesman who actually knows the car he sells. We also had the pleasure to work with the general manager (rusty) who was very helpful. Thanks again Nathan Erick

Cynthia P

Aug 31, 2013

I really enjoyed my car shopping experience, I was afraid that it would be overwhelming but Nathan Harris made it a very great experience. I let him know what we were looking for and he was able to meet all our needs. He did not push me or try to up-sell, which is something that made me feel comfortable. I would recommend this dealer and Nathan to anyone who is considering buying a jeep!

Patrice Nash Davis

Aug 31, 2013

Bill Munz assisted me purchasing my 4th Chrysler 300, he was very attentive and made sure that I received the best service. In the past I would have never purchase a car from this dealership. They were rude and did not acknowledge me as being a potential client. The team that you have working now Bill, Dave, Jonathan and Chris made our experience delightful, I would recommend my clients and friends to them.

Chanel Morgan

Aug 30, 2013

Fawzy Mansour (Sales & Leasing) assisted me in purchasing a 2013 Dodge Charger. He was very knowledgeable and helpful with the pruchase and financing. He got me the best possible price and helped me get from under a previous car loan with no down. This is a great place to purchase a car from.

fragale

Aug 30, 2013

came and got an 300 srt8 fast good custmer servise and working with andrew ibrahim he knows alot about the cars and gave the best deal possible

Carolyn

Aug 27, 2013

I was looking for a new jeep! I had many specific requirements I was looking for. Nate did a great job staying in contact with me and listening to my requests. As well as another manager and the finance department. Good team work! I am enjoying the new car smell. -Carolyn

Phatkatzn2k

Aug 24, 2013

I came in just to look a Challenger Redline, and met my sales rep Miguel-he was friendly, and very professional, demonstrating great knowlege of the vehicle-making me, and my Son feel comfortable-allowing for a nice test drive without pressure to hurry up-this made the difference in me choosing my new car, from this dealership, and this particular salesperson

Robert

Jul 14, 2013

I took my 2000 Dodge Dakota Truck into Scott Robinson Dodge for its 60,000 mile service. When it was done I paid $1,500 for the service and I drove the truck back home, The next morning I opened the hood and found that the air filter box was NOT bolted back in place and the carburetor cover was disconnected. I drove my truck back to the dealer and asked for the service manager. He told me that they would fix it and offered me a full tank of gas for the inconvenience. All the way home I wondered what else they might have screwed up. This dealership charges customers professional rates and does repairs like amateurs!! I could have taken my truck to Mexico and got better service for a lower price!!! I will NEVER go to Scott Robinson Dodge Service Department again!!! The 2 people that I dealt with were Service Writer Cesar and Service Manager John.

rbc1965

Jul 13, 2013

Hello John Torres (Service Manager). jtorresatscottrobinson.com 7/18/2013 I am writing to let you know that I am NOT HAPPY with the service I received in your service department at Scott Robinson Chrysler in Torrance Ca. I took my 2000 Dodge Dakota in to your service department on 7/11/2013 for a 60,000 mile service, Your service department replaced the Engine Oil, Transmission Filter & Fluid, Brake Fluid, Rear End Fluid, Gave my truck a minor Tune-Up, Cleaned the fuel Injectors and replaced 1 light bulb. Your service department charged me $1,532.97 for this service. When the service was finished I paid the bill and drove my truck home. I was happy with your service department at that point in time. The next morning 7/12/2013 I opened the hood of my truck and seen the Air Filter Box was Unbolted and NOT reinstalled and the carburetor cover was reinstalled incorrectly. I took half a day off of work, Drove over to your service department and asked to see you. I waited 15 minuets for you to show up, I showed you what I found and you took care of that problem. I was trying to be very understanding when I told you that I realize that these things happen but it also made me wonder what else your mechanics DID NOT TIGHTEN on my truck. You offered to give me a full tank of gas for the inconvenience but I had a full tank already. On 7/17/2013 as I was backing out of my driveway headed for work, I noticed a large spot of Motor Oil on my driveway where my truck was parked; AGAIN 3rd visit, I took half a day off work and drove back over to your service department to get the Oil Leak fixed. Your mechanics found that someone at your service department left the motor oil drain plug LOOSE when they changed my oil!!! (Now just to remind you, this is the 3rd visit I made to your service department to get something fixed that your mechanics should have done the first time!) THAT IS TOTALLY UNACCEPTABLE!!!!! The one reason I took my truck to your dealership and paid the high (dealer service) price is because I wanted the service to be done by a professional!!! I could have taken my truck to any garage and received the same amateur service for less money!!! At the end of my 3rd visit I wanted to take you up on your previous offer of a tank of gas but you disappeared when the service was finished. I understand that you personally didnt screw up this experience for me but as you know its your job to make sure your mechanics do the job right the first time like it says in your website advertisement on the internet!! (That Could Be Considered False Advertisement). For the above reasons I am going to mail a copy of this letter to Chrysler Head Quarters and let them know what type of service department and mechanics you have there at Scott Robinson Chrysler in Torrance Ca. I am also going to give your service department a NEGATIVE review on every web site I can find! I WILL NEVER RETURN TO YOUR SERVICE DEPARTMENT AGAIN!!! You lost me as a continued customer!!!!Your Former Customer; Robert Cast.

Unhappy

Jul 12, 2013

This is the worst car dealership I have ever dealt with. They didn't even let me test-drive the car that I wanted to try and instead bullied me into trying another model. There was nothing I could do but leave sad that I couldn't even try out the car I really wanted to buy although they had several to choose from.

Journeyman

Jun 29, 2013

I have been at this dealership for hours waiting to hear that my car is ready... I am actually looking at my car that has been ready at least an hour outside but no one had called me yet...There are about 50 people working here it seems but no one is bothering to tell me my car us ready... I'm heading to a sale man now to tell them that but will never come here again for service.

clegare03

May 27, 2013

This dealership met all of my needs. I went in to trade my 2010 Dodge Charger for a 2013 Dodge Charger. They offered me a great deal on my trade; better than other dealers were willing to offer me. Prior to my purchase, I've been going to Scott Robinson's service department and have found that during the week I can get in and out within an hour. I enjoy not having to wait all day in their service area. Overall good experience at this dealership. Staff are always friendly trying to find ways to make your experience a good one.

bilbol

May 17, 2013

First of all, the immediate saleman (allen) was excellant. Everything was going well until the sales mgr.,gen. mgr. and three other guys who said they represented the gen.mgr. got in the mix. Allen was keeping in the loop as the how the progress for finding the specfic vehicle I requested. Something went way south (all the way to where it gets extremely hot when allen went to talk to one of his mgr. A very rude and obnoxious person came on the line with a tactic that didn't suit me , when I asked to speakto allen, another same type of person got on the line and they refuse to let me talk to allen again. so , in my opinion NOT A GOOD PLACE TO DO BUSINESS. After only(3) phone calls in side of (2) hours, I went to Glenn E. Thomas dlr. in Signal Hill, drove out the same day with the exact vehicle I wanted and brought them a check the next day for the agreed upon price. The only thing I wanted from scott robinson dlr. but they couldn't deliver because of the big dogs at the top.

atashiusa

Apr 22, 2013

Had to go for service on my Grand Cherokee. They were very helpful and took my car in right away. While waiting, I went and looked at the new Jeep Wrangler. I was greeted by a salesperson named Jeff Azar.Jeff was very friendly and knowledgeable. Even though I told him I was just waiting for my Jeep to get serviced, he still offered to let me test drive the Wrangler Rubicon. When we got back, Jeff offered to have the Manager give me a value for my Jeep in service... long story short.. end up trading in my Grand Cherokee in service for a brand new Rubicon!!!! Didn't even have to pay for the service bill on my Grand Cherokee! I can honestly say that the service, sales, and my experience all together at Scott Robinson Chrysler Jeep was amazing. Thank you for doing such a great job and making me this amazing deal.

Maganda

Apr 22, 2013

I've enjoyed talking to Omar Nakami. Very helpful and understanding about our needs. My wife and i are very happy and satisfied with the service we got from Omar Nakami. I would definitely recommend Omar to anybody. Thank you

dhess0515

Apr 19, 2013

I have bought a few cars in my life time and after my first time I never wanted to go back to a big dealer again it was very stressful and dishonest but I did, a few years later and the same thing happened. But this time was very different I went to Scott Robinson in Torrance and was approached by a very nice man by the name of Fauzy...Super cool guy very very nice and the whole time I was there he just made me feel very welcomed and comfortable even after the deal was done he still stayed very nice and that is rare it has been my experience that once you close the deal that's it...the dealer goes on to the next customer just waves you off, not this guy. I only got my car last month and I have already sent 3 people to them. I will go to them again in the future I was very pleased with them.

rcellman

Apr 3, 2013

After a long search for a new Jeep Wrangler, I decided it was time to make a purchase. After having a bad experience at the Cerritos dealership I moved on and was able to find the Jeep that fit my specs at Scott Robinsion in Torrance.The sales process was very smooth, but I have found when making large purchases my experiences have always been pretty positive... Now I can't say that is the same case when service is needed.I purchased my Jeep on a Saturday afternoon and got home when it was dark. The next morning my wife noticed two flaws in the car. One was a broken piece of plastic on the passenger seat and a small crack in the side glass. I was pretty upset, but made the call to the dealership.Jake Monnier in the sales dept. (not my sales rep), stepped in, said he would get it taken of and took complete ownership to get both pieces replaced. He restored some of my faith in service related issues, but until it was repaired I didn't get my hopes up.The following day I received a call from Silvia Nena in parts. She wanted to know exactly what part on the seat was broken and asked if I could come in. The dealership is an hour + away from where I live, so I asked if there was another way... Silvia tracked down someone in parts and was able to find a picture of the seat and I was able to id the broken piece via email... She made that an "effortless" experience. Her follow-up was awesome, she provided me updates when the part would be in. The window took a little longer, so I asked her to just hold it and replace when they fixed the window.Fast forward a couple of weeks and I get called that the glass replacement was in, but was going to take half a day to replace. I wasn't looking forward to getting a loaner and driving back and forth.When I arrived for my scheduled appt., I was greeted by Service Advisor, David Sanchez. He informed me he would take care of me. I voiced I was not excited about getting a loaner and having to drive back and forth...This is when I knew I truely was experiencing great customer service, both David and Silvia fast tracked my repairs and I was able to wait while both items were replaced. They had me out of there in 2 hours! They valued my time and have made me a believer again in service work.Thank you Jake, Silvia and David!Ron Ellman

season123

Mar 27, 2013

No hassle or pressure from the salesman or sales department. Real friendly and professional atmoshere. I would refer friends and family to this friendly location.

Charshel

Mar 23, 2013

We sold our 13 yr. old Dodge Grand Caravan to a friend. We're looking for a replacement van. Found the Dodge Grand Caravan Crew we wanted at a very fair price but the wrong color. They got the correct color for us. There was no pressure by the sales people which we found very refreshing. We would not hesitate in recommending this dealership.

apachenp

Mar 22, 2013

My Grandparents 2008 Chrysler PT cruiser is stalling randomly without warning at either stop signs or at red lights. I had the vehicle told into this dealership.Service department refused warranty repair on malfunctioning PCM Powertrain control module on 2008 Chrysler PT cruiser with only 22.000 miles on it. Service Attendant Manuel advised us is was a diagnosed that a bad battery was sending low voltage to the PCM causing error code 700 and 550. And the PCM only needed to be re-imaged and updated once the battery was replaced.. I asked to speak to there service manager and was advised his was not in. Then i was cold transferred to the general manager voice by a hostile and unprofessional service attendant. This information was then communicated to Chrysler customer service to deny a possible warranty repair.I had the vehicle towed back to there home and AAA sent out a diagnostic truck to replace the battery as it was under there warranty and was only 11 months old. AAA found nothing wrong with battery and provided a print out of passing test that were performed with and without load.I reached out to the Glen Thomas 5 star Chrysler dealership in Signal, the service manager Tom quickly took a interest in this issue. He had me contact Chrysler and advise them of AAA findings Chrysler assigned a case manager under a executive case has been opened and we they will be working the new dealership to fix this problem with little cost due to this errors of this dealership.I have opened a complaint with the BBB for a refund of service charges.

ZA123

Mar 18, 2013

Visited this dealership this morning to buy a new family car. Our salesman Fawzy was helpful, informative and friendly. He helped us get a great deal on the car, and I felt he went above and beyond in his service to us. Definitely recommend this dealership to anyone looking for a car, and ask about the factory rebates!

julianaasia

Mar 16, 2013

Jonathan was very professional, courteous, and professional, a great person to deal with and a pleasure to work with! Made my visit a pleasurable experience

danieldsxb

Mar 15, 2013

went in for my 30,000 mile service on my dodge 1500 and pointed out a factory defect/ safety issue ( back seat belts were bolted in the wrong spots ) that i tried a year ago with a different employee to correct . The employee a year ago told me there was nothing he could do except chanrge me money for somethin that would hardly fix the problem and still be a safety issue. i showed the problem to Manuel Salinas and he had no problem fixing the problem with a quickness . thank you Manuel for being the type of man who takes pride in his job and going above and beyond .

saltzman

Mar 9, 2013

Cubby was exceptionally friendly and honest and he understoon what I was looking for and did not try to sell me up or look for anohter vehicle. He was very professional and went to bat for me with mangement. Jason was also very friendly and profiecient in the finance area. Explained everything in detail and answeredc all of my questions. I had a very pleasant experience in dealing with both of the gentlement.

kroesger

Feb 21, 2013

I was taking my car to Scott Robinson for a light that was on in my Honda, not realizing I had pulled into the Scott Robinson Chrysler Dodge Jeep RAM I was waiting in line at the service department. A man walked up to me and asked if I need help, I explained the reason for my visit and he informed me that I was in the wrong place and need to go to the Honda dealer down the street. I was trying to back my vehicle out of line since I could not drive forward due to other vehicles and was having a difficult time. Another service man walked up and asked if I need assistance, I explained to him why I was taking my car to the dealer and that I was trying to get down to Honda. Jonathan (as I found out his name) explained to me that I did not need to go to Honda; the light that was on was due to my tire pressure being low. He filled up the tires and that was that! I was so impressed that he was willing to help me out even though I was at the wrong dealer. This also, saved me much time waiting in line to fine out I needed to put some air in my tires. The reason I gave all 5 stars is because of Jonathans great customer service.

RK Racing

Feb 21, 2013

Why Scott Robinson? Because Joe Cuberos (fleet dept) restored my faith in Dealerships.No games, no BS. He is the 100% go to guy. We went to a few other Jeep dealerships... Huntington Beach, Glenn Thomasand so on and we did get the same old salesman crap. We were told about Joe from a friends friend and called him and he said come on down and talk to me and you will see the difference of a caring dealership. We left there with a 2013 Rubicon Jeep! Thanks again Joe for all of your help. Robert & Kristin Munjko, Hawthorne, Ca.

ericwozniaksaxophone

Jan 27, 2013

Great car buying experience! Thanks Manny, Jeff and Jason. I am happy with the deal price, financing and even my trade-in. The Service Department here has been excellent, so I was happy to purchase my new car here. I was able to drive my new Jeep home the same day!

dodgerdog

Jan 11, 2013

iam very happy i went to Scott Robinson Matt & Jason did everything they could to get me the best deal and payment to fit my budget i love the truck and very happy customer will certainly recommend them to anyone looking for a crysler prod

kahjazz

Jan 2, 2013

I give Scott Robinson Chrysler, Dodge, Jeep, and Ram as outstanding because I was treated with nothing but respect, courtesey, and friendliness. I did slightly know the salesman, however the Finance Man, Jason Corrigan, did 'go to bat' for me, and get me a finance deal that is great on my 2011 Dodge Avenger. Low milage, love the car; low payments, and both the Sales Mgr; and General Mgr; treated me very friendly. I recommend Scott Robinson to anyonw seeking a new or pre-owned car.Keith HoffmannRedondo Beach, CA 902781/2/2013

Rosie37

Dec 22, 2012

We had a great experience purchasing our Dodge Charger everyone was very friendly I would recommend this dealership to all my friends and family. The prices are great and the staff is just fantastic. Jason in finance was excellent. Helio was great as well.

Robertgalda

Dec 14, 2012

Mr. Corrigan made my first auto purchase a great experience. He listened to what I was looking for and stayed within my budget. He was also very patient, professional and helpful. I was really happy with his services.

louiepelon

Dec 14, 2012

i would not recommend this dealer when u r going to purchase a chrysler, dodge or jeep. this last experience has been a total headache and a big mistake. i regret doing business with these guys here, but i was time limited so it is what it is. although the salesman that was helping me out (cubby) was very professional and heard me out on what i was looking for. the overall experience was awful, time consuming and just... bad!! if u decide to still go despite this message, be prepared to be there all day and be prepared to get a bunch of bullcrap from the upper people in the office. and to top it of, they did not honor the internet price that was listed on the internet at the time. why??? they just want to get u to come in and give u a bunch of mumbo-jumbo!

MARTAHW

Dec 11, 2012

Matt Brown was very honest, treated me with respect and curtousy above and beyond expected. I felt comfortable working with him and did not feel like I was being husseled. I felt that he honestly gave me information and met meet where I was. It was so far, my best experience in buy a new vehicle! Thank you Matt From both Marta and Sean White.

rickhaeling

Dec 8, 2012

Thanks to Jeff Williams we got what we wanted and saved time and money. The manager Dallas Berg was a great help also. Thank you

jineselove

Dec 6, 2012

I had a car to trade off with a lot of miles. I was really happy with the service I received. I now have a good running car. Thanks to the guys at Steve Robinsons Chrysler. Ive been telling everyone I know to go and buy a car here.

LyotoMachida

Nov 12, 2012

Ben the Salesman, Maurie & Joe the Sales Managers that assisted as well as Jason the Finance Manager handled the transaction quickly with ease. I couldn't be any happier with my experience at Scott Robinson.

shopfelyne

Nov 8, 2012

I will never do business with this shady dealership again nor will I recommend them to anyone else and here is why:I recently purchased a used 2009 Certified Mazda 6, vehicle from Scott Robinson Chrysler Dodge Jeep on 10/9/12. Prior to the purchase I was told by the salesman, Jeff Azar that this was a great car with no previous accidents and it had a clean title. Shortly after I purchased the car I began to experience several problems such as the air bag warning light, it is constantly flashing on, the driver side door gives me a lot of problems when I'm trying to open the door to exit the vehicle, it tends to get stuck and to the point where I sometimes feel trapped inside, also the driver side window barely wants to roll up all the way. Last week I took the car to a Mazda Dealer and was told by them that they could not find any warranty records for my vehicle therefore they would not be able to check out my car and I would have to take it back to the dealer I bought it from for service. I then contacted Scott Robinson Chrysler and spoke to Jason the Finance Manager to find out what was going on with my certified warranty and he reassured me that the Mazda dealer must have gotten confused about it. I later told my mother what was going on and she was a little suspicious about everything and suggested that we order a vehicle history on this vehicle asap. Once we ordered the history (thru Auto Check) we found out disturbingly that this car has a junk title. It has a "Unibody Damage title with previous frame damage. This information was never disclosed to us during the purchasing of this vehicle. This is total fraud! Not to mention that I already had financing thru my Credit Union so the dealer has already been paid in full! Yesterday I had a meeting with the General Sales Manager, Dallas Berg along with my mother and stepfather to advise him of this issue and to request a full refund and return the car due to car having a worthless junk title, but of course he tells us that they don't give refunds and he insist that the car fax came back clean but I showed him my Auto Check history which apparently dug alot deeper then his carfax history. He then tells us that if the car has a junk title that they were not aware of it(whose problem is that? They should have!) and in the same breath insisting to us that we could not get a refund. This issue will most likely become a legal matter with a very seasoned Lemon Law Attorney and tons of complaints to every state agency possible. I have advice for other consumers: Please do your homework when shopping for a used car even if it is from a big dealership or what you may think is a well known dealership and don't trust anyone! Ask alot of questions, ask for the car fax and order your own vehicle history thru Autocheck.com it will be the best money you can ever spend, just think of it like getting a home inspection when buying a house. Take your time and give yourself a day or so before signing the sales contract this way you can do all of your research. I hope my story can help others. Good luck!

Arickard

Oct 29, 2012

I went here to purchase a new Jeep. I will say Alan, my sales person, was great. The downfall was the 3 hour wait for financing. Purchased the additional security system and since it was already passed closing time, they stated they would send someone out to install. Called for 3 weeks before I had to drive the vehicle to the dealership but got one free movie pass? I traded in a vehicle and the finance company could not close the account until they received addtional paperwork from the dealership. I called the dealership over the next 2 months leaving various messages, routed to mailboxes that I couldnt even leave a message because their mailboxes were full. Spokewith Mike, Steve, and a few others who told me it was taken care of so I would call the previous finance company to get my "closed account" letter just to find out NOTHING had been resolved. Three months later I get a demand letter stating my payoff amount was different than what was given at the time and now have 5 days to pay an addtional $2k. I have called for the last 4 days and guess what......Still no call back. Do NOT go here, worst service EVER. Love my Jeep but you can buy a new Jeep and actually get the customer service you are suppose to get somewhere else.

alanarickard

Oct 29, 2012

I went here to purchase a new Jeep. I will say Alan, my sales person, was great. The downfall was the 3 hour wait for financing. Purchased the additional security system and since it was already passed closing time, they stated they would send someone out to install. Called for 3 weeks before I had to drive the vehicle to the dealership but got one free movie pass? I traded in a vehicle and the finance company could not close the account until they received addtional paperwork from the dealership. I called the dealership over the next 2 months leaving various messages, routed to mailboxes that I couldnt even leave a message because their mailboxes were full. Spokewith Mike, Steve, and a few others who told me it was taken care of so I would call the previous finance company to get my "closed account" letter just to find out NOTHING had been resolved. Three months later I get a demand letter stating my payoff amount was different than what was given at the time and now have 5 days to pay an addtional $2k. I have called for the last 4 days and guess what......Still no call back. Do NOT go here, worst service EVER. Love my Jeep but you can buy a new Jeep and actually get the customer service you are suppose to get somewhere else.

Nora Wainwright

Oct 14, 2012

This was the first dealership I went to in my search for a new vehicle. I was pleased with the service and thoroughness of Jeff Azar. it's no wonder his office is full of plaques. He is a workhorse and his a great spokesperson for your dealership. As for Jason the Finance guy he was the BEST. Professional, Kind, great sense of humor, tentative. He really make the finance portion of the experience a pleasant one.

LeeDart

Sep 22, 2012

I had been driving a (boring) fleet vehicle provided by my employer and the agreement was terminating, so I had to purchase a vehicle. Scott Robinson was the first dealer we visited as it is located near our home. We came in to check out the new Dodge Dart and Max Makou assisted us. My husband and I both test drove the vehicle, along with a different vehicle, and really liked the Dart. Max was very friendly and knowledgable and had a nice sense of humor. I had a preapproval letter, and Max set us up with John in the finance department. The dealership was able to match the rate offered. The sale was complete in about two and a half hours start to finish and I'm very happy with my purchase. Max has a ton of sales plaques on his office walls, and they were well earned. I'd happily recommend Scott Robinson.

Jeepers2012

Sep 8, 2012

It was my first time buying a car. Jim Cappella and his team were great. Everyone was really friendly, extremely professional. Even though it can be a stressful experience, I am completely happy with the experience that I had at dealership. I would recommend getting a car/jeep at Schoo Robinson Chrysler Dodge Jeep Ram to anyone looking to buy.

VINNYGAR

Aug 27, 2012

First of all I would like to preface this review with the fact that I drove all the way from Ventura to purchase my 2012 Jeep Grand Cherokee Overland from Scott Robinson Jeep today. The internet sales staff is fantastic!! Alan and Fawzy were a tremendous help in not only finding the exact vehicle that I wanted at a ridiculously great price, they made the experience a fun one which believe me I have bought many cars and this one I enjoyed the most! If you are in need of a new vehicle then without a doubt this is your place and Alan and Fawzy will make it happen!! Overall this friendly Internet sales staff and the Finance section lead by Mike is truly exceptional. All I can say is THANK YOU for my new Jeep!!!!

juan nunez

Aug 19, 2012

Very Satified with customer service and the price. We will recommended sales poeple( Luis,Jeff, Jason and Fawzy) to our friends and families.Luis had a lot of patience for us. Jason got the price and rate we wanted. We were not planning on taking the car but the price was to good.

nwinters

Jul 13, 2012

This was our second first time vehicle purchase in less than 6 months. We had a wonderful experience at Scott Robinson Honda Dealership down the road with Natalie and Jennifer, so the referral to Jimmy, Mo, & Josh was greatly appreicated. They took the time to understand our needs and goals, which made the overall experience of buying a new car enjoyable. Thank you so much for your patience and working with us. We LOVE Scott Robinson Deadlerships!

lrlindhjem

Jul 11, 2012

A huge thank you to Mo, Jimmy & Josh. These three men treated us with the utmost patience, professionalism, and respect in our car purchase. On top of that, Mo and Jimmy were exceptionally receptive to our budget and needs in a vehicle. Josh made the finance process smooth and painless. We couldn't have gotten this deal anywhere else. Thanks again, guys. We already are and will continue to be return customers.

JerryDotB

Jul 6, 2012

(I am cut/pasting my review from the one I just left on Yelp)I'm one of those peoplle who says SURE, I'll send a nice letter, write a review...rarely happens. This one I HAVE TO, they were GREAT and you need to hear it.Why so great?I walked in with an offer in hand for a Jeep from another dealership faaar away, and even though it was below their asking prices, they looked at it and said let us try. Not only that, they did the work FOR ME while I was just calling in to them between my errands, I wasn't the one haggling! Sherry in Sales was WONDERFUL! I told her what my criteria were and the situation, and she searched the stock and called me back to let me know. I was still juggling children (mine AND others'), and she was cool with me stopping by just to say hi quickly and setting a time for later - but still showed me (and three little girls) the Jeep quickly while I had a minute. Later she did a great job getting me what I wanted, and at the price I was looking for. Even though I already had my own preapproved financing, they really wanted to take a shot at it so I let them. Mo and Sherry did half the paperwork for me because I was short on time - heck, they even kept it going while I went and returned a rental car and came back! Their numbers were right in line w/ the financing I already had, so I ultimately did not use theirs, but it was competitive with what I'd found, which was also a great rate. Tough to beat, but they tied it!Last I want to give a good grade to Josh in financing, too - he made the process fast and easy, and frankly it was MY questions that took longer than his rundown. He was very friendly - just as the rest of the staff - and they hung together as a good team to make the whole experience great. I stopped by today just to pick up some paperwork and Sherry hugged my girls and Josh came out smiling to show off his tie...poor guy has to wear a tie... ;)End to end, I was only there three hours, and that included me leaving a couple times in the middle for one thing or another, AND including giving them a shot at competing with my financing, AND me dragging out the process swapping stories with Josh (my bad). That could have easily been 1.5-2 hours, but once I had the price I was looking for I admit I relaxed a bit. ;) And this all happened with a 13 yr old tagging along, as well as a short stint when the 9 yr olds came back (!!!), and they took the chaos of children in stride.I plan to be back, as someday I may be trading up from my Liberty to a Wrangler, and there's service to be done in between. Thank you Sherry & Josh for making this easy!