Used Cars for Sale at Serra Kia in Washington, MI

MartinRoss

Dec 3, 2013

If you are reading this review I recommend you go to see Brandon Foreman at Serra KIA in Washington Township. Most Importantly he is Honest. He is also knowledgeable, hardworking, responsible, reliable, and goes above and beyond while getting the job done. I have been working with the public for almost 20 years now and Brandon is one of the best I have ever come across. Brandon is a salesperson, and after working with him he is now a friend. I will be loyal to him for many years to come. I wrote this review to tell you that Brandon Foreman is one of the good ones...

bevjean1

Nov 22, 2013

We went to Serra Kia in Washington Twp MI, Saturday November 23 2013. We wanted to just look and we had a list of 3 other dealerships that we wanted to visit that day as well. We had no intention of purchasing a vehice that day. Our plan was to look and go home and discuss it. When we arrived at Serra, Brandon was out the door and greeting us immediately. He was friendly and very knowledgeable but not at all pushy. Infact, he acted like we were long time friends he hadn't seen in awhile. He offered more information than I could think to ask. Brandon offered for us to take the Soul for a ride. I didnt think I would like it but I found it to be roomier than I imagined it would be and it was very comfortable. I drove a stick shift and it was real easy even though I hadn't driven one in many years. Brandon was wonderful when it came to running our background check. My husband, who is real gruff , tried to give Brandon a little trouble. Brandon handled him so well. Brandon stayed calm and ask my husband a few questions making him think about what he was saying and rethink his plans. My husband wanted to go to the other dealerships and see what they have. Brandon ask him why. He asked my husband what he expects to find at another dealership. He also told my husband that whatever we want, he can get. My husband didn't know what to come back at him with. He is usually argumentive but he just smiled at Brandon, speechless Before I knew it, my husband was signing papers and purchasing the Kia Soul I test drove. I love it. Brandon and Dave gave us so much information, Brandon cleaned the car up for us himself. They showed me how the phone and radio works and sent us away with a full tank of gas. Dave called me yesterday to ask if I am happy with the car and I told him I am having issues with the phone. He told me to bring it in and they will look at it. He said he leaves at 6:00 p.m. but when I go there after 6:00, he was still there and he located Brandon for me. I appreciate that they are there for me even after the sale. If I buy another car, it will be from Brandon at Serra Kia.

driverdavid

Nov 2, 2013

Fernando allowed me to take a new Kia Optima Hybrid home, take my wife for a test drive and let her drive it. We had test driven the Chevrolet Volt and Ford Fusion before driving the Kia. Both the Volt and Fusion felt "stripped down"; no driver's power seat, no "bells and whistles", but both cost more than the Kia. We bought the Kia and are very happy. It has voice-activated phone and radio/MP3 controls, dual zone climate control, comfort with luxury touches, and cost less than either of the competition. We are getting 37 mpg so far, very close to the published 38 mpg figure. Dave, the sales manager, figured a way to get us out of our current lease which had 9 months remaining for less than half of what either the Chevy or Ford dealer offered. Overall our experience with Serra Kia has been great.

darlabunny

Oct 5, 2013

The dealership acknowledged us as we walked in the door. Immediately offered us coffee and donuts, keys to look in or test drive a vehicle and the pizza delivery man came in and they offered us lunch. Wow!!!! Brandon had a customer but put us at ease that he would take care of us soon. He was recommended by a friend; and I could certainly see why. He is soft spoken, not pushy and didn't even make suggestions. It was my son who finally told Brandon which car he was interested in and Brandon showed him what it would take to get it. Brandon used every possible avenue to get my son the car he wanted. He made several suggestions of how he could stay in his budget and and got several staff members involved in the closing of the sale. Brandon explained so much I forgot 50% of what he said, but assured me he would be available to explain anything that we didn't understand at any time. He said we are family now, gave me coupons for future services and my son is a proud owner of a KiA Soul, He loves it, I have one, my daughter has one and now my son has one. Hope there is enough colors to keep the whole family happy!!!!!I look forward to having all my Kia's serviced there. I am just sorry I didn't buy my Kia Soul from Brandon..But my next one will be.

kathyschutter

Jul 31, 2013

From the moment I walked into the Serra showroom, I was greeted by friendly, helpful employees. My salesman, Brandon Foreman was, in a word, phenomenal! He was so easy to work with. He was friendly, knowledgeable, thorough and answered all my questions. I turned in my old lease, leased a new Optima and everything was done in just one visit. Brandon walked me through everything and was able to work out a great deal at a great price, and I couldn't be happier. I would (and have) recommended this dealership to anyone.

dawnlw

Jul 1, 2013

Nick contacted me after I submitted an inquiry within 2 hours. He was extremely pleasant & helpful. Went that nite for test drive & picked up my new Forte the next day. I was very impressed with the entire experience and dealership employees. Would definitely recommend any and everyone to purchase from Serra!

Peach4U

Jun 29, 2013

Brandon Foreman was the only reason I walked into Serra Kia to purchase a new vehicle. I dealt with Brandon years ago and unfortunately lost track of him until recently. Based on my prior experience with Brandon I knew he would give me an honest opinion. I explained my current hellish situation with a vehicle I purchased 2 years ago from Parkway Chrysler (that dealership is a TRAGEDY!) and asked Brandon if there was anything he could do for me to get me out of that car. He listened to exactly what I wanted from style to price and within a day had a solution that addressed all of my needs and was able to get me into a new 2013 Kia Optima Hybrid. I literally gave him "mission impossible" and he made the entire experience from start to finish a dream. I have over 15 years management experience in high-end luxury retail sales running a 15 million dollar business and can confidently say Brandon is by far the best sales professional I have ever experienced. In addition, the dealership is gorgeous and very welcoming. Brandon spoke very highly of upper management which solidified for me that I was purchasing a vehicle from a competent organization. I hope upper management continues to take the time to appreciate and recognize Brandon's many talents. I know if given the opportunity I would. Thank you Brandon for all of your time and attention to my situation and finding a way to exceed all of my expectations! Brandon you have me for life.

jabone

May 21, 2013

Great expierence. If you want the no non sense guy when you buy a car see Brandon. He won't BS you on price. We got lots of perks with our car like oil changes n car washes. Wife and I really like our Sorrento also.

wigjive

Apr 30, 2013

Brandon is one of the best sales people you will ever work with. He truely loves his job and really cares about his customers. Just do not get romantically involved with him, because he will tell you he cares more about his job than you. The facility is very classy and everyone at the dealership is friendly. I love my new Sorento SX and look forward to future dealings with Serra!

duffman

Mar 23, 2013

It was a pleasure working with Brandon. His knowledge of the brand is second to none. His professionalism is a added plus to your dealership's sales staff. Your dealership is spotless from top to bottom including the restrooms. I have had the opportunity to use several dealership restrooms in my company travels and your's is the Best I have ever seen. Overall the experiences with your dealership has been the Best in my adult life of purchases.

dmassad

Dec 26, 2012

Brandon gave my wife and I one of the best customer experiences we have ever received! He went above and beyond to listen to us and understand our needs and budget. He doesn't play any games (runaround, dishonesty, bait and switch, etc.) like most dealerships or leave any doubts about his prices. He explains everything very well and shows you as he is doing it. He considers every possible combination of options and incentives to give you the best price possible up front so you're not wasting time going back-and-forth. Brandon was not pushy and did not pressure us, but he did make himself extremely available and communicate promptly when we needed him to. Brandon's motto is "No stone left unturned" and he really does abide by it. Even when the sales person from the first dealership we met with had my wife going back and forth on her decision with better prices each time they called, Brandon was patient and professional about the situation. He didn't defame them, he explained to us how he thought they were coming up with a price that seemed too good to be true ($50 a month less than any other dealer). Brandon was 100% right on how the other dealer was giving us that price. He told us to trust him and we are very glad we did. He took over both of our leases, made the necessary calls so he could turn them in early and find out all the details so we wouldn't have any surprises. He gave us great prices on a Sorrento and Optima that were within the overall budget we gave him. Brandon is a superstar and we were happy to give him our trust and business that he very much earned.Brandon really cares about his customers and puts them first, he's not just looking to make a one time sale and forget about you afterwards. He and the rest of the Serra staff treated us like friends and family during our multiple visits there. They even gave our son goodies from their own break room because we were there for a little while and he was hungry. Brandon is the best in the business and we will definitely be visiting him and Serra for all of our needs.

angelamazzola01

Dec 18, 2012

Brandon is amazing, I would never buy a car from anyone else, the dealership is nothing short of the best, clean, friendly, they go the extra mile to ensure you know every step of the process, no hidden fees. They didnt run my credit report a bunch of times. The car was in amazing condition, waxed, and a full tank of gas. I have a brand new Kia Soul and I love it!! Thanks to all the hard work from Serra Kia.

JuliefromDryden

Dec 7, 2012

Purchased a new Sportage from Brandon Foreman. First Kia we've owned. We were very happy with the service we received as well as the vehicle. Would recommend Serra Kia to anyone.

ms.lashawncurry

Nov 4, 2012

Brandon Foreman is simply the best salesman anyone could ever have. This is my third new kia with him. Over all everyone in this dealership is very pleasant.

LindainRochester

Oct 27, 2012

Coming out of a two-year-old bankruptcy & foreclosure caused by a year of surgery and chemotherapy for cancer without the benefit of medical insurance, I hoped to trade in my 13-year-old, road weary VW Jetta for a new Kia Soul. Mike initially helped me on the phone. Brandon greeted me when I arrived at the Kia building. I told them my situation; Brandon was straightforward about the options available to me. My credit rating prior to having cancer was 780. Now, two years later, it was 719, and as in the past, everything is paid in full and on time. Still, the response to my request for a lease was refused by the finance team. They wanted me to purchase the vehicle instead, but the loan amount was beyond my budget. Mike and Brandon contacted Dave, the Kia Sales Manager, who heard my story and agreed to champion my cause by calling the finance team directly and explaining my story and situation. Within two hours, I was approved for the lease at a payment within my budget.Two days later my bright red 2013 Kia Soul was waiting for me in their delivery bay. In the course of the two hours it took to complete the paperwork, get the plates, and go through a quick "tutorial" of the vehicle's options, I came into contact with several more members of the Serra team - all of whom were very friendly, introduced themselves, and were more than happy to answer my questions. I'm blown away by the attitude and approach of all the people at Serra - they'll be my first and only stop when it's time for the next vehicle!Thank you, Mike, Brandon, and Dave - you are all my heroes!

Patricia Ross

Oct 9, 2012

There are no words to explain the exemplary customer service Brandon gave to my husband and me. We bought a Kia Optima SX Turbo. I had my heart set on a Cadillac SRX but felt that the cost was more than I was comfortable with when I added all the options I wanted. I drove the two cars back to back a year ago and could not get the Kia off my mind. We have always bought GM cars and were having difficulty making that shift. Brandon explained the car was assembled in GA and had many US parts employing US workers. So I decided to give the car another drive and remembered how much I enjoyed driving it a year ago. The car had all the bells and whistles of a much more expensive car for a price that I was comfortable with. The looks of the car inside and out are stunning. I feel like I am in a much more expensive car than I could normally afford with a price I could absolutely afford. Weve bought many cars over the years but never had the pleasure of having someone like Brandon assist us in making decisions and being so proactive for us. In the past I felt defensive and protective about the salespeople doing what was right for them and not what was in our best interest. Not so with Brandon. It felt more like a son trying to take good care of his family. I hope Kia truly understands that the car is fabulous but there are many great cars on the road today. I feel Kia gives you that expensive car experience for a price the average person can manage. What will make us return to Kia is the honesty and forthrightness of Brandon Foreman. I am truly excited about my new Optima and look forward to many years of enjoyment. Thank you Brandon and Kia for making this such a great experience!

JacobRyan

Sep 6, 2012

Brandon is an amazing employee and bends over backwards to help his customers. I was ready to upgrade from my 2010 KIA Soul to a brand new 2013 and sought out Brandon to help me again. He went above and beyond what any other dealership has or could ever offer. Serra strives to be the best and their hardworking staff proves it. While I'm only the customer I do appreciate a business that values there employee's and treats them with proper respect. Serra treats everyone with the up most respect whether you're an employee or customer. You really couldn't ask for more from a dealership. If you're looking to get into a new or used vehicle, make Serra your dealership and Brandon Foreman the man to get you into that car. You will not regret it! We will soon be looking to get my fiance into a new car and I most definitely will be returning to Brandon and Serra again!

KIAEL

Aug 13, 2012

I drove out of my way to go to Kia Serra due to the quality of personal service I received from Brandon Foreman. I felt like I was treated fairly and am happy to recommend this dealership. I had hit the wall in my car buying and he made it simple and painless. Last week I received 2 dozen cookies from the service department. I hope not to have to buy another car for a long time but have shared my good experience with a lot of people.

candiceknight

Aug 8, 2012

Had a great experience getting my car! Brandon had it cleaned, detailed, ready and waiting for me before I got there. The process was easy and fast, and before I knew it I was driving my new car home! Brandon went over all of my questions and made me feel very comfortable in my vehicle. He also got me a great deal and made me feel very taken care of. I would highly recommend buying a car from Serra Kia in Washington!

ssrebernak

Aug 7, 2012

Brandon was the most helpful salesperson. In just 2 days he found the car I was looking for, no other dealer was able to help me. Brandon went above and beyond as a salesman to find me the car that I wanted. I would recommend this salesman and dealership to all of my friends.This was a truly wonderful experience I will never forget. It was well worth the ride from my house to be completely satisfied.Brandon Foreman is a wonderful, caring salesperson and wants his customers to be completely satisfied when they walk out of Serra dearlership with their new car.Thanks for all your assistance.

krispy1

Aug 1, 2012

Too bad I couldn't of given Brandon Foreman and Dave a 10 because they deserve no less.Brandon went "above and beyond" the extra mile to explain each vehicle I looked at, gave me options to help me choose what was right for me and made my new car purchase a pleasure! Dave assisted along the way and was especially helpful in assuring that financing was at the best rate available. After the sale service from Brandon has been on a level I seldom, if ever see these days.. I would highly recommend anyone looking for a new car purchase to see Brandon Foreman. You won't be disappointed!

trm96

Jun 7, 2012

I have to say everyone in the dealership was very nice. My wife and I started at another dealership and we set up a deal of a trade-in plus $5K cash for a new Kia Forte. We gave a sales salesperson: Brandon a call (of witch used to work at the dealership when were first looking at cars) and he told us to come down to see him, he said it would be worth our drive and that he could give us more for our trade-in. We none the less went up to see him. When we got there Brandon was not there he was doing something for another customer. We were greated by Dave (Can't remember his last name, sorry dave), we told him we were there to see brandon, he told us that we stepped out for a min and that he could get the ball rolling as far as getting our current car appraised. When Brandon got back he told us that he would give us $13K for our trade-in(the other dealership was going to give us $12.5K). We told him that we have $5K cash and the trade-in of the old car to work with. We also told him about the other deal we set up at the other dealership. He asked us what car we wanted and what options we wanted. He told us that he would sell us the can at invoice so as to not have us buy the car from the other dealership. He then asked us if we could come up with $5.5K, we told him that we cannot. After some doing he told us that he would just give us the extra $500.00 on our trade-in (Thus making it $13.5K). He held the car for us with no money down.We were all set with the deal Brandon set up for us but the $5K cash we had we had to wait for (Lawsuit settlement). He asked us if we would have the money by May 31, we said we should but we were not sure. As it turns out the money was a bit delayed so we looked into financing. Financing was not really an option for us because I was just laid-off of work, my wife's credit was shop, and my credit was non-existent. Well after convincing my mom to co-sign (her credit was also 0 but she had a job) Brandon and Dave got it pushed through and we were approved! Brandon and Dave both did an awesome job getting my wife an I the car we wanted and did everything to give us the best deal we could have ever asked for. I recommend everyone I know to buy a car from him. This has been by far the best car buying experience I have ever had!

Charmed333

Jun 2, 2012

This dealership should consider it self luck to have a person like Brandon working for them. He rates all fives He went far above what I have ever experienced in a car salesperson. With my last car I had a horrible experienced and lost any faith in dealerships but now I know I will never go to anyone else for my cars and I would recommend Brandon to everyone. I also had a very good experience with their finance manager Michael. The dealership itself was clean, the workstaff friendly and very easy to work with.

scarney1999

May 22, 2012

I highly recommend Serra Kia for anyone looking to buy a vehicle. The dealership itself is very nice. Very open and inviting. Everybody I came in contact with was nice and cery willing to help. There was very low pressure from the sales staff. Yes you heard that right. You can be low pressure snd still sell. I also love the fact that I was able to take a test drive alone. My salesman Brandon Foreman was phenomenal is every aspect of my car buying experience. He even helped my mom and dad with questions they had about their vehicle from another dealer. He went over every detail of the vehicle before we pulled off the lot. The dealer even sent chocolate chip cookies to show their appreciation. It was so refreshing to have a great experience from start to finish. No surprises when we got to the signing. The price he told me was the price I paid. The car was fully detailed at delivery and I am 100% satisfied with my Kia Optima.

TEAMGANTT

Apr 14, 2012

Oh my gosh-where do I begin?!?! Let me just start by saying that I am so unbelievably grateful for Serra Kia. For starters I am grateful for this dealership because they possess what many dealerships are missing these days, which is an ability to place themselves in the shoes of the customer! This dealership handles customers as if they were the customer themselves trying to receive the best deal, price and service they can. Secondly, am super impressed with Serra Kia for employing a DYNAMIC staff!! I personally dealt with a salesman by the name of Brandon Foreman (dont forget his name, this guy is memorable and may someday be the headliner of a Foreman Kia dealership or at least he should). While closing a deal on my lovely 2013 Kia Sorento, I met other great staff members but that Brandon is a miracle worker if youve never seen one and I mean business!As you can see, I have so many wonderful things to say about the dealership and my experience, Ive unfortunately almost written an essay; but, trust and believe me when I tell you that if you are looking for a vehicle and you read this rating you will not be disappointed.In most cases, when an individual is looking to purchase a vehicle you sometimes get the run around, dishonesty, etc. with dealer sharks. In the case of Brandon Foreman, he was a Blessing to both my husband and myself. Let me provide you with the Brandon Foreman checklist:Brandon worked hard to locate the exact vehicle we wantedBrandon worked even harder to find the Tuscan olive color sorento that I love love love did I say love??????Brandon was exceptionally thorough in communicating with me and my financial institution regardless of my numerous inquiriesBrandon successfully accommodated my every needI swear the guy is a genie without the bottleBrandon was unbelievably pleasant and has the most welcoming and delightful presenceBrandon worked diligently to find a PHENOMENAL price on my sorentoBasically, what Im saying is that you will not go wrong by giving Brandon Foreman your business. As swear that Brandon is so wonderful that you will literally try and persuade all of your friends and family who are looking for a vehicle to go and see Brandon. This was my best shopping experience everIm talking even more than shoe or purse shopping.P.S.-And if you think Im boasting on Brandon, my hubby is doing the same as we speak and he usually doesnt have much of anything to say. PleasePleaseDo yourself a favor and go to Serra Kia and see BRANDON FOREMAN!!!!!!I am now the PROUD and Superrrrrrrrrrrrrrrrrr Happy Owner of a Tuscan Olive 2013 Kia Sorento!

NOELWILLOUGHBY

Apr 12, 2012

Our saleman Brandon Foreman made this the best experience for my husband and I! He got us what we wanted and at a outstanding price!!!!!! He listen to want we needed that would fit with our lifestyle. This was our first time at this dealership and to be honset our plan was to go to a few places & make a decision,but that all change after meeting Brandon & the friendliness of everyone at Serra. We got a great rate on our trade-in, customer service was great, just the overall experience was outstanding. I will be recommending this place to others, and would love to do buiness again!

iboptimized

Apr 6, 2012

Live in IN but decided to look for a good car deal in the Motor City. Looked at many different makes of cars but kept coming back to Serra Kia mainly because of the bubbly & personable, down-to-earth sales approach of Brandon. I felt comfortable from the moment I stepped into the dealership. Unlike a few other dealerships, Brandon let me test drive a car without his presence in the vehicle. That was a welcome change. The dealership was in the process of opening the new KIA building of the dealership while I was shopping during February. Even though I'm sure it was a hectic time for Brandon and Dave, I would never have realized it. I was in this dealership at least 5 separate times over a 1 month period before finally making a decision to buy. Never once did Brandon give the appearance that I was wasting his time. Once the new building for KIA opened, I got to enjoy the new surroundings. Dave Fischer helped with the sales process when Brandon wasn't available and chimed in now and then with the purchase process to see how things were going. Both men were friendly & easy-going. These qualities are "key" when deciding on returning for another purchase down the line. Anyone can be polite and courteous, but it's the personable folks like Brandon and Dave that make a normal sales experience--SPECIAL. I look forward to a new and lasting relationship with this dealership. I opted for a new OPTIMA EX Turbo and have been very happy with the purchase, the price I received, and all the compliments I get from total strangers on how awesomely cool my car is.

gokiagirl

Mar 12, 2012

I contacted Brandon via the web-site. I work a lot of hours and don't have time to haggle around. Brandon gave me all the info I needed to make an informed brand new car purchase, when I arrived the paperwork was ready for signing and it was all exactly as he promised; no suprises. They were just finishing waxing my Kia Soul!!! I was out of there in about an hour and am completely happy with the entire experience. Brandon is the one to see !!

pmunaco

Feb 17, 2012

Brandan Foreman went through unprecedented lengths to serve me as a customer. He did everything possible to ensure that I received the model, make and color of my choice and took the time to educate my on how to program and use all the options of my vehicle. Brandon is a no non sense straight forward and is extremely competent and knowledgable in his field. You'll find your self having rewarding experience as his customer.Serra Kia, I only have good things to say. It is the best KIa dealership I've ever dealt with, being that I've dealt with more than one. The people are friendly, courteous,fair and sincere. The property is in mint condition, all this equates to Serra's success and great reputation!

cleaningguy

Jan 28, 2012

Brandon Foreman and Dave Fischer were Professional, Attentive, Motivated and Honest Salesmen.Brandon was very Helpful, Knowledgeable and Patient while helping me find the right vehicle. Both worked as a team to help me with my purchase of a new 2012 KIA Sorento AWD. I'm very happy with my auto buying experience and would highly recommend SERRA KIA.