Used Cars for Sale at Serra Nissan in Birmingham, AL

Valencia's Nice Visit

Nov 3, 2014

I always have a nice time at Serra Nissan some time I go over there just to visit because I had such a Nice time.

CarDude

Nov 3, 2014

The professionalism was remarkable, and all of my questions concerning my future car were answered. I would definitely refer family members and friends to this dealership. I am loving the car I purchased.

jennifer.theros

Nov 2, 2014

Jennifer TherosI needed a car, had never had credit, and a friend told me about Serra on the Parkway. Everyone was nice, very helpful, and I drove off in my 1st car!

LaSalle Hill

Nov 2, 2014

This dealership was the most courteous dealership I have ever visited! I can't see myself ever going to another dealership in the near future!! Serra Nissan is #1 in my book!

lbuckhannon

Nov 2, 2014

I went to the dealership to get the A/C on my car fixed. I went early in the day and did not have to wait. Everyone was very polite and friendly. I was in an out in quick order.

ms.craig

Nov 2, 2014

I have had the experience of a life time because I'm the one that had an attitude when entered your business.. Mr. AJ at Serra Nissan in Center Point, Ala was patience and calm with me, he took his time to first find out what my problem was.. We spoke he find out how he could help me and he did just that helped me.. I really appreciate his kindness and respect that he had for me..

rbpett

Nov 2, 2014

I truly believe that this dealership is one of the best out there to find a quality car. When I arrived at the site, the salesmen greeted my family warmly and they made sure that our needs and wants were cared for in a professional manner.

Ellen Coleman

Nov 2, 2014

always friendly and courteous, Kali on the service desk knows us my name and takes care of all our service needs and car is always ready on time.

Shwaun Tolbert

Nov 2, 2014

Great staff friendly people when I needed help they went out their way to find who I needed. Great complimentary coffee. I didnt wait too long.

MsTara1

Nov 2, 2014

After visiting another dealer in my area who was unable to meet my needs as far as price goes, I drove to Serra Nissan and obtained the vehicle I was looking for below the price I was expecting to pay. Although I stayed a bit longer than expected, i must admit I left pleased.

Princessward94

Nov 2, 2014

Tire gauge light keeps coming on, even though the tire pressure is accurate. Have had it to the dealer twice for repair, to no avail. Left message for Service Manager & never received a call back.

Shwaun Tolbert

Nov 2, 2014

The service department was so nice and helpful I would recommend them to anybody

surveyforjuke

Nov 2, 2014

Excellent customer service at this Service Department. Friendly environment and the repair workwas itemized in detail. Seating area wasclean and pleasant. Even though my carhad in dept service maintenance, I would recommend others because itwas performed in a timely manner.

snookums

Nov 2, 2014

Had a great experience buying our 3rd car from Serra Nissan. It wasn't a stressful process at all. Our sales consultant Cedric Fannin did a great job making us feel comfortable and explaining each step. Very Happy! : )

MrsB

Nov 2, 2014

Facility is nice. My vehicles goes for scheduled repairs and I have not had any issues. the salesperson that assisted me was really nice and patient as well.

A.B.

Nov 2, 2014

I purchased my car from here and the customer service was great. I also get my car serviced here on a regular basis and I haven't had any issues with my car since I purchased it.

SColeman

Nov 2, 2014

Excellent customer service. Service is great, staff was excellent. I am second guessing the quality of the vehicle. Purchase my car in February, it's a 2013 and already has had 2 transmissions put in through the warranty. I am currently over the warranty coverage margin and I hear a sound in which I'm told it's a service bulletin for the alternator. I called Nissan one and was told nothing could be done. Thinking maybe I should of stayed in the Honda family.

Mrs SC

Nov 2, 2014

Staff are wonderful however the quality of the vehicle is another thing. I have a 2013 Nissan altima I purchase on February and It has already had two transmissions put in there under the warranty and now I am hearing other sounds in which I was told it's the alternator.

Luz delia

Nov 2, 2014

We are very pleased with our Nissan Versa, very affordable, provides great gas mileage. looking forward to buy our daughter a new car.

jwt0001

Nov 2, 2014

I regularly go to a Nissan dealership for scheduled maintenance on my leased Nissan. I find Serra to be the best dealer in the Birmingham area. I will continue to go there in the future.

luz delia

Nov 1, 2014

Excellent service, the salesman was friendly, knowledgeable and funny. It's our first Nissan, and we don't regret it! we love our new Nissan.

syletta

Nov 1, 2014

Customer service is wonderful. Everyone there are really nice. The work area was clean and neat. I would recommend this dealership based on the service alone.

hudson61

Nov 1, 2014

I own three Nissans always received excellent services. My last visit was to purchase tires. kaily recommended the brand to buy and I am very pleased.

jwt0001

Nov 1, 2014

I always go to Serra Nissan for my maintenance on my leased Nissan. After going to a different dealer the first time after my move to Birmingham, I tried Serra and will never go anywhere else!

Juanake3

Nov 1, 2014

The service department take no time getting you in and out and back on the road in good timely manner,I was very pleased with everything.

Joe Allen

Nov 1, 2014

The service department got us in and out in a timely manner with repairs. They show me mAintenance upkeep on my vehicleneedin to be repaired.

maurice thrash

Nov 1, 2014

The previous service was outstanding.. will go back again an will also recommend future customers to take there cars and trucks for service and sales..

joeal

Nov 1, 2014

Everyone was nice isolated the trouble with my car and gave me options for my repairs

dctm

Nov 1, 2014

Christie Coleman"Service Department"I purchased a 2013 Altima from Serra Nissan, after some negotiations we arrived at an acceptable price that I and the sales manager agreed on. I have used the service department at Serra Nissan exclusively for this car. I have had wonderful experience every time the car has needed servicing. Taking a car to a dealership to get servicing is usually not a task that people look forward to doing, but Kali (service writer) somehow makes it into an enjoyable experience. I have ask her many questions concerning this car and she usually can answer the question before I can describe the problem fully. From calling and making the appointment, to bringing the car in for servicing, words can not describe her knowledge and willingness to help the customer feel that they are appreciated as a customer.

Juanakee

Nov 1, 2014

highly recommended been taking my car there since I first bought it, excellent service

Katherine Perkins

Nov 1, 2014

Every time I go to Serra Nissan to get my car serviced it is always a good experience. I trust no one but them to service my car. Keep up the great work!

WJJohnson

Nov 1, 2014

I would like to say Serra Nissan staff is awesome. Everyone is so nice and friendly. Their service dept is second to none. Thanks, WJJohnson

adione.johnson

Nov 1, 2014

I would like to say that Serra Nissan staff is awesome. Everyone is so nice and friendly. Their service dept is second to none.Thanks.WJJohnson

Katcperk

Nov 1, 2014

Serra Nissan is a great place if you're looking for a car with a great price or just needing to get your car serviced. What I love is that I can actually schedule my appointment online ahead of time. I don't know if any other dealership does that, but is been a great tool to use whether it's the weekday or a Saturday.

jb53

Nov 1, 2014

i purchased my 2012 Altima from Serra new and use their service department for all my service needs. Great staff especially Kali! She is very knowledgeable and always wears a smile. I highly recommend Serra for your Nissan service.

wbailey5793

Nov 1, 2014

I have been trading at this dealership for some time now and have always felt like I have been treated fairly. The staff has always been very kind and courteous. I would definitely recommend this dealership if you are interested in purchasing a new Nissan and live in the Birmingham area.

cevans102

Nov 1, 2014

I take my 2012 maxima in for service when needed. The service department is great! No long waits. I have not had a bad experience yet.

JWolford33

Nov 1, 2014

I looked at several dealerships in the Birmingham metro area and Serra was the lowest price with the most extras on my new Altima. My salesman never pressured me and I drove off very satisfied in my new car and felt like I got a great deal.

Wayne Bailey

Nov 1, 2014

I have purchased 4 vehicles from Serra Nissan and have had a good experience on each purchase. The service department at this dealership has always been great to work with.

Gator_Fan

Nov 1, 2014

Facilities are clean and the customer service is exceptional. I continue to use this service department.

Johnathan Wolford

Nov 1, 2014

I am very happy with not only the price that I got my Altima for but also with the continued service that I have be given since my purchase. I was recommended to this dealer by family and I have recommended several friends to them as well.

Rclark

Nov 1, 2014

Serra is a great dealership. Every visit has been an enjoyable experience.

taneshiaj

Nov 1, 2014

I bought my 2010 Nissan Rouge from here. They were very friendly and I drove off the lot with my car that same day. I would recommend them to all my friends and family.

divaspm69

Nov 1, 2014

The staff and service are great. I will definitely recommend them.

Lonnell Pitts

Nov 1, 2014

There service department is second to none. They get me in and out quickly without appointments. They are knowledgeable and very friendly to deal with.

Mugsyrue

Nov 1, 2014

We recently purchased a new vehicle and were very pleased with the car and the buying experience. We also had a recent service visit for another of our vehicles. Serra is where we shop for vehicles and where we go for service also. We are repeat customers and recommend them to anyone looking for service or purchase.

hall2399

Nov 1, 2014

We purchased a 2014 Altima in July and the experience was the best we have had in the many years of car purchases. We are a repeat customer and would definitelyl recommend them to anyone looking to purchase a vehicle.

Kevin

Oct 31, 2014

Took my wife's altima in for service on a saturday and was treated great. The car was in and out in a flash and was done right. Excellent dealership. I highly recommend it.

auburnfan72

Oct 31, 2014

Called Service department as soon as they opened. Got me a tow truck within an hour had my Infiniti back before end of the day. Parts Department is great also.

joeski6385

Oct 31, 2014

My Experience at Serra Nissan Was an A+ i have to say it was not expected. I thought they would be like every other dealership but I'm glad i was wrong they gave me a great price on a car I loved and made sure i was taking care of in a timely manner..thanks Serra Nissan for being different.

schmound

Oct 31, 2014

Took our 2012 altima in for service. Staff was very friendly, professional and efficient. Very satisfied with this dealership. Will return for another vehicle in the future.

MCott

Oct 30, 2014

I dropped my car off to be serviced and the dealership delievered it back to me after service was complete. I have dealt with several service departments but have not encountered this type of great service!

DrewHep

Oct 30, 2014

I bought a used car from Serra for my wife. It was different from what she had been driving and ended up not liking it. After talking it over with our salesman, we settled on another car, this time a new one. We live a distance from the dealership so they arranged to have someone come to our home with the new car and took away the old. We expect a few adjustments with a new car. Serra could not have settled us into our new car any smoother. In fact, I'm ready for a new one but so far, I can't get my wife to give this one up. Great experience and big value!

Ray Vero

Oct 30, 2014

I bought my Nissan from Serra Nissan.The salesman was very professional and did not pressure us but explained the different models and options available. We are very happy with our Frontier pickup and the financing.

Tyice Wimes

Oct 30, 2014

I'm an owner of 2 Nissans, I choose Serra Nissan to have my service done because that dept is friendly, prompt, and courteous. The service advisor Kali is totally awesome!

Debbie driver

Oct 30, 2014

I wanted a certain car...not just any car ,so the salesmanger said take her to pick out whatever she wants. ...and I got my shiny brand new Nissan Maxima! I was so excited that I got what I wanted!

debbiebuys

Oct 30, 2014

Serra will go out their way to get you the car you want.They learn your name and treat you like a person and not a sale.I will always buy my cars from Serra Nissan.

Linda N

Oct 29, 2014

Enjoyed the classy behavior of the sales' team. Got a great deal.

Norwood L

Oct 29, 2014

I enjoyed my total experience with the sales personnel at Serra Nissan and with maintenance department. It was a good experience, every customer I observed was treated with respect. Something to take note of at a car dealerships.

WalterBHM

Oct 29, 2014

I have used this dealership for over 3 years to service my new cars bought at this dealership, and they are always extremely friendly, courteous and prompt with every service experience.

break7

Oct 29, 2014

This is the best dealership I have ever bought a car from. It provides the very best customer service that is exceptional in every detail.

Cindee RTR

Oct 29, 2014

Everywhere I go people ask me what it is and were to get one. I tell them Serra VW I had such a great experience I would buy from them again. So helpful and the service dept. is top notch. Tell um "Herbie" sent you.

Carroll from Cullman

Oct 29, 2014

My purchase experience was great and I will buy another car from them when the time comes to trade, My service experience was also great and the Sales and Service personnel treat you so special. have recommended this dealer to others.

Carroll from Cullman

Oct 29, 2014

I bought my car at Serra Nissan in Birmingham and the salesman(Bobby) was great and I am very happy with the deal I got. Each service visit was very pleasant the service dept personnel were very courteous. I am well pleased and have recommended this dealership several times.

cindy.landers.5

Oct 29, 2014

I purchased a NEW 2012 VW Beetle it was the best purchase I have ever made. I would buy from Serra VW again. Lets Ride

Amy Hendry

Oct 29, 2014

I received great service. Very happy with repairs. Enjoyed the waiting room, free water or coffee and a tv to pass the time.

amyhendry

Oct 29, 2014

I received fast, courteous service. The waiting area was nice and liked that you get free water or coffee while you waited. Got to watch TV also.

Troy

Oct 29, 2014

Great experience buying a new 2014 Nissan Pathfinder. They found me the SUV in the color/trim I wanted and also arranged all the financing. Great Experience!

JAbbs

Oct 29, 2014

Amazing Customer Service- consistent and friendly staff. I recommend to anyone seeking to purchase a new vehicle or needing their Nissan serviced. Professional and knowledgeable staff.

Happy Mama

Oct 28, 2014

We will buy our next car from Serra Nissan! So happy with our experience

memawwoods

Oct 28, 2014

I rarely visit a dealership for service but was told by my local repair shop that I would have to go to a Nissan dealer for the repair needed on my car. I was very nervous about how much the repair was going to cost me. When I arrived there I was greeted by a smiling young lady named Kali. She was very comforting. She escorted me to the waiting room and got my car right in. When she came and told me what was wrong with the car and that it was still covered under warranty I was shocked. I appreciate her honesty and Serra has earned a customer for life.

wiscorower

Oct 28, 2014

We keep our cars for much longer than the average consumer. Historically, the car purchasing process is one of our least favorite events. Our view has changed since dealing with Serra Nissan. We were pleasantly surprised by the staff and how they went out of their way to accommodate our needs. They genuinely care about their customers and don't make you feel pressured to make a purchase (unlike some dealerships we visited). In particular, Carol was incredibly helpful and kind to us even though at the time she knew we weren't there to purchase a car. Serra Nissan is a great place where you find helpful, knowledgeable staff who truly care about people and see them as more than a sale. We will continue to use Serra Nissan as our dealership of choice.

stephanie.acre

Oct 28, 2014

They were easy to work with and found the car I needed at a price I could afford! Worked hard to make us happy with our vehicle.

Gwen Taylor

Oct 15, 2014

Customer from Serra Nissan ranks their overall experience as a 5/5 stars for their Overall Experience with this dealer. Jacob in the sales department made this happen for this customer.

Calvin Bolden

Oct 15, 2014

Customer from Serra Nissan ranked this dealers Quality of Repairs as a 5/5 stars! Giving them a good ranking on their overall experience!

JessicaFrancis

Oct 6, 2014

From day one this dealership as a whole has exceeded every expectation and has went above and beyond in handling all questions and concerns. I would recommend this dealership to everyone!!!

Truly Blessed

Oct 2, 2014

Birmingham customer gives Serra Nissan an amazing customer service ranking for their service department.

Khara H.

Oct 2, 2014

The workers were very courteous and attentive to my needs. Overall they were real nice people and I would definitely come back here for any service issues.

Maximizer14

Sep 30, 2014

Very Satisfied with the time of service. Not a long wait at all!!!

Renee'

Sep 30, 2014

Customer from Birmingham, Al gives Serra Nissan a completely satisfied with their customer service and buying process.

Laurie Hillsman

Sep 17, 2014

Kali Verzone definitely on asset to the service department and the team at Serra Nissan.

Candice R.

Sep 17, 2014

I was able to bring my vehicle in at 7:00am. The service writer was very prompt and service was great.

duncajs

Sep 16, 2014

I always receive great customer service when I come to get my car serviced. Kali helps me with my service needs.

Mean McCoy

Sep 15, 2014

Everytime I come to get my vehicle serviced the people are great to me. It's the reason I have remained a customer for 10+years. Kali in the service department helped me.

Douglas Holmes

Sep 15, 2014

Serra Nissan is a very good company to buy a new or used car from. They treat you like family. I would recommend Serra Nissan to anyone who wants to purchase a car. They work with your finance status no matter who you are. Serra Nissan has a playroom for the kids and a very clean and well kept sitting room. They also serve beverages.

Cora C. Webster

Sep 8, 2014

It's the best experience I've had since purchasing cars my entire life. This company is rated #1 in my book and I will make another purchase here if I decide to buy another vehicle.

gurleyrn

Aug 28, 2014

I found the perfect car on AutoTrader so I called Serra Nissan & made an appointment. I knew I wanted this car so I even cleaned my current car out (ready to trade her in!), picked up my husband & headed to the dealership, It started out great!!! I was beginning to think that my idea of the dreaded car buying experience was an old myth and that there actually were genuine salesmen that weren't out to strip you of every cent they could...but boy was I wrong. Up front, we told him exactly what we wanted to pay & if that was not possible, we would say our goodbyes, He assured us he would work with us. It all started when the first offer he pushed across the desk was $6,000.00 MORE THAN what was listed on AutoTrader. The only good thing was that the trade in value he listed was exactly what Kelly Blue Book suggested (I checked before I went). So he went to discuss this with the General Manager, Mitchell Beverly. About 20 minutes later, he slides over a second offer,,,the price of the car dropped $6,000.00 (to match the price listed on Autotrader) but then I noticed he dropped the trade in value of my current car down $1,800.00. How does that happen?? How does a parked car depreciate $1,800.00 20 minutes? I noticed on their Kelly BB print out that they had my car listed as a 2011, when it was a 2012, I pointed this out to them & they didn't seem to care or be willing to change it. About that time, Mitchell (the GM) walked over & began his sleazy sales pitch & presented us with yet another Kelly BB estimate that he had printed out. THIS time, the value of my car depreciated $5,700!!!!! Needless to say, my husband did not like the way we were being "jerked around". My husband began asking them how they could bounce around so much on their numbers and it was quite evident that Mitchell (GM) did not like being called out on his sleaziness. After about a minute of heated debate, Mitchell told us "If you don't like it, there's the door". This dealership/General Manager is the reason the car business has the reputation it does. They are the reason people cringe at the thought of the car buying experience. I would rather pay thousands more on a car than to give Serra Nissan my business & I will make sure to never recommend it.

whittleyhopper

May 24, 2014

I recently bought a brand new 2014 Rouge from Serra Nissan. This was my first car buying experience and it was awful. First of all, they are very shady people. My husband called to get an appointment to buy a Rouge they had listed online. He told Eddie how much we had to spend and what we were trading and he said he could do that. I drove the hour trip from my house only to find out it had been "dealer traded", which I later realized was a lie. I was told that they will find me a new car exactly like I wanted. Being my first car and being in desperate need of the car I agreed. After they looked at our trade, he came back with good news/bad news. The car we were trading was only worth $1000. He asked if we were willing to make a down payment. We were as we figured we would have to with the price he quoted on the phone. He then showed us this down payment/monthly payment chart. He kept telling us we would discuss further payment with the business guy when were done. He also made me sign saying I agreed to this payment. Being a dumb first car buyer, I did. The car ended up being more than we expected even with the down payment added. Since it was only $600, we let it go, because we really needed the car. Since the car I bought was not on the lot, they told me that they would get the car at 10 the next morning. When I was ready to come pick it up, call and it would be ready. So at 3:15 the next day I was leaving work to pick up my husband. I called and Gary answered. Gary asked me to hold on a second. He was going to make sure it was on the lot and call me back in a second. Ten minutes later I did not receive a phone call. So I called him again. Gary said to call the dealership phone and ask for Eddie. He should know what's going on with the car. So I did. Eddie answered and informed me that they were busy and did not get the car this morning. He asked if I could give him and hour and a half. Honestly, we had plans and that really didn't work, but I wanted the car I had purchased and I also wanted to speak to the manager face to face. Eddie also made me feel as if my call was keeping him from getting to my car and he rushed the conversation. So my husband and I waited to leave and arrived at the dealership around 4:45. We asked to speak to a manager and while we were waiting Gary came to apologize. He says, "I'm sorry about the inconvenience. The guys went to get the car at 1." I immediately called him on his lie and said actually Eddie left at 3:30. He then said, " Oh, is that what he told you." My husband interjected and asked for the manager. After explaining this to the manager, he gave me another story about a driver having to go home for an emergency. I told him I understood, but a call would have been nice before I busted my butt to leave work. All he could offer me was another tank of gas, a free detailing, and two free oil changes. This would be great if we didn't live an hour away from the dealership. We were then told Eddie would be arriving shortly with our car. One of the many men we spoke with told us he was 20 min out. While waiting Gary came again to apologize and give us a different story than the manager. At this point, I refused to talk to anyone else, I just wanted my car. At 5:30 the car arrived, my husband then went to speak with Eddie who gave him yet another different story about why the car was not here on time. At 6:00, they were done detailing the car and I finally got to see it. I looked it over and thank God it was exactly what I wanted. Gary drove with us to the gas station to fill up the car. I left and my husband stayed with Gary. He then had the nerve to tell my husband that they only way they make money is off the reviews not the sale. So when his wife went home and cooled off we needed to complete their review and give them a good one. These men cannot open their mouths without lying. Please do not buy a car from these people. They do not deserve your business. They will certainly never receive mine or any of my close friends or family.

mzkatlb

Dec 7, 2013

They're great and very personable. They will get you in the right car for you!!! Jerome is a great salesperson and Tim is a great manager!!!

MCam

Dec 5, 2013

The sales person was very nice and worked with me to find exactly what I was looking for. The prices were standard but after some negotiations I got a really great deal. They offered me an outstanding price for my trade-in as well.

Patchesdog

Nov 25, 2013

Traded a 2011 Honda accord in on a Nissan Juke, slight issue with the finance Terms, but Frankie Bartlett and Serra made the Deal happen. I could not be happier with Serra Nissan, they stood behind their service and their word.

xtrorion

Nov 24, 2013

Length of time was a bit long from start to finish, but one of the unfortunate parts of purchasing a vehicle. Almost got to the price I wanted - close enough to make the deal. Although new to the business, Wanda was helpful ... still learning.

mitch01

Nov 20, 2013

The Sales Team was Great!!!!!!!!!!!! It was wonderful working with people that didnt appear tired of me after looking at several cars before a final decision was made..... It was a wonderful experience and I will truly send customers your way..........

batrodriguez

Nov 18, 2013

Noah was dedicated in providing my husband and I with the vehicle we wanted within the price rage we requested. I would recommend this dealership to all my friends and family members.

jrsmith64

Nov 18, 2013

We had a very good experience from the time we walked in until we drove off in our new car. Excellent customer service! Very helpful,couldn't ask for a better sales/finance experience!

pamrod1980

Nov 18, 2013

Noah was dedicated in providing my husband and I with the vehicle we wanted within the price rage we requested. I would recommend this dealership to all my friends and family members.

bahoda

Nov 13, 2013

i really do not like shopping for cars,anyway i decided to go somewhere other than boaz al so i went to serra of birmingham and they were very helpfull . they took the time and got the best deal and best price for my needs . so i bought a car and had the pleasure of meeting great people i will be doing business with them again . i would recommend them to all my family and friends.you guys were great . thanks to all of you.

rdjones139

Nov 12, 2013

Everyone at Serra Nissan was very helpful. They were quick to ask me how they could help me, listened to what I was looking for and helped me match my wants with their car options. Overall a very good experience. I was in and out within 2 hours. No mess, hassle or fuss.

kymcasey

Nov 12, 2013

I have bought many cars.. this would probably be the 1st time I feel like my sales person actually listen to what I was wanting and helped me figure out what I could afford. I LOVE MY NEW SENTRA!!

Jcowie88

Nov 9, 2013

Fantastic experience ! Hot exactly what I was looking for and got a great deal tooStaff was friendly and attentive Ray returned my calls and emails Jeff answered all my questions

anna.price1234

Nov 5, 2013

When I purchased my new pathfinder from AJ I expressed firmly that I needed a rearview camera and trailer wiring. The pathfinder we chose did not have the camera or hitch and lacked any luster in interior. AJ assured me these concerns could be alleviated. The service dept. informed me that a rear camera couldn't be added to the vehicle. AJ then called someone else. I met with Andrew from the detail dept, and after speaking with him he assured us he could do it .he not only added the rear camera but also added navigation and bluetooth all in the rearview mirror! He also installed the hitch and to spruce up the interior he added a custom wood grain dash accent kit. He did a fantastic job and he made this the best car buying experience we have had . Thank You!

ScottLyerly

Sep 9, 2013

Everything seemed like a high pressure dealership right off the bat with Noah meeting me at my drivers window. We looked around as normal and already knew what we were looking for. It gets down to price and they WOULD NOT give me a price!!! Noah got really irritated/angry when I would not sign a paper saying I will purchase a car if he and Lafayette get it in the payment range I want. It was VERY uncomfortable to the point I was leaving after 15 minutes (+ or -) of him arguing and fussing about what I said I would like my payments to be. Don't fall for that one!!!! Lafayette was nice and intercepted before I walked out. I did buy the car but regret it now. They lost my drivers license and then freaked out when I was not able to produce a copy immediately. John Hall, after being arrogant at the dealership called my work and spoke to me like I was a criminal, until I called him out on it and then it was threw his teeth. WOW!!!! NEVER AGAIN will I put up with this from any dealership!!!!

misswildrose84

Jan 21, 2013

This place is a joke. How can you lose a customers set of keys and the customer has to wait 6 days and counting to get them. When someone purchases a newer car they would like to be able to drive it off the lot. Sadly, not here. And every time I call to speak with the general manager he's not there or his inbox is full. Do not buy a car from here. They just screw you over and don't care!!!

Raincoat

Sep 19, 2012

Absolutely the worst experience ever. Considered reading my vehicle for an Altima. All they cared about was my monthly payment and not one person would tell me what they were giving me for my car. The sales manager was a prick and treated us like we were complete idiots. Can't stress how much we were so displeased. I tell people to not waste their time with these people. Went to Brannon Honda and the experience was a complete 180. They told me the value of my car, my interest rate and what my payment would be before filling out anything. No one was pushy. Don't waste your time with Serra Nissan, nothing but crooks.

maedoodle

Jul 10, 2012

I found a 2011 Nisson Rogue online that was priced for $19990. My husband and I went and test drove the car in which the car drove great and the salesman that we delt with was great. I more then once mentioned that the car was priced at 19990 on the internet and asked the saleman what the actual price of the vechile was and what kind of deal was he making. He asked if he could keep the payments in a certain range would we be willing to buy and had my husband sign a piece of paper. He stated the guys in finance would talk price with us. He then asked how much we were willing to put down on the vechile then precided to go to the manager with this information. He then came and got our down payment. I again asked about the price, and was told by him and the manager that finance would discuss this with us. When we got to finance I had to fill out my survey before completing the deal.When I finished the survey I was given the price whice was $23,000 +, when I showed the guy in finance the web page on the internet he again went and got the manager. The manager said I needed to read the fine print on this. I again was paying for the undercoating etc, that should have been paid by the first owner, less then a year ago. Then they wanted us to buy the extended warrenty for 7 years. Which my husband agreed. This 19,990 advertised deal cost us at least $5000 extra. I felt like I was loured there by the internet to be ripped off. I realize I still got a ok deal, but my trust was totally broken. I will never recommend this dealer, nor do I plan to step foot back there unless I have to.

hollonse

Jun 20, 2012

HORRIBLE, HORRIBLE EXPERIENCE!!!! I went in to look at a new car because I received a letter in the mail explaining the awesome deals that I could get if I traded-in my 2009 Nissan Altima Coupe. Big Mistake!!! I went in, meet with a dealer (can't remember his name) and test drove a few cars. He was nice and everything was going well until we sat down to negotiate on a new '12 Nissan Pathfinder. I have never had a dealership pressure me with such shady manuevers before. I have no idea why anyone in their right mind would say these guys are honest!! First of all I would never buy a car based on the monthly car payment. I also agree with what the previous reviewer said about the salesman not wanting to tell him the terms of the deal. I asked so many times to "show me th numbers". All they were willing to show me was a monthly payment and then Larry McPherson tried to have me sign a piece of paper (a contract more or less) saying that payment was good!!! They are crazy!!! They would not even tell me the terms and interest on the loan!!! They kept pushing back and telling me that didn't matter!!! INSANE!! I also think that they knew how uncomfortable I was because at one point they asked me if all this experience was fun for me and I that I should just go ahead and make the deal just so I wouldn't have to go through a horrible negotiating experience with another company all over again.what it boils down to is this, Serra Nissan sells a lot of cars! Their goals are huge and at the end of the month is when they need to make their numbers and from what I can tell they are willing to do anything possible to get your business but not with me. A few months later, my boyfriend and I went to Hoover Toyota to get him a car. I was a little wary of going back to another dealership after such a horrible experience but he bought a car and because it was so EASY and we had such a great experience I ended up buying a used Lexus RX 350 with only 26K miles that same day. I COULDN'T BE HAPPIER!!!

Montehall

Jun 16, 2012

ok.I bought my first vehicle with Serra Nissan(2008 Titan). I worked with lafette Taylor and had a pretty good experience....NOW!!!!!!!!!!!!!!...i went back on 6-16-12 and inquired about trading my Titan in for almost anything,I needed a vehicle with lower payments. Arrived at approx 330 pm.. taklked to salesman and EXPLICITLY explained that I wanted to trade my truck for a vehicle with lower payments,we looked at 2-3 cars and decided to try and trade...then the salesman manager comes over and tries to get me to pay $2000 down..I explained I couldn't do that..if thats what was needed then he should tell me "now"...everythings over...o but no..he writes down a payment,with $0 down,and asks if i would trade for this..i said ...ok..yes i will,2 HRS LATER!..the salesman/his manager informed me that I couldnt trade for the terms I requested..ok..maybe thats ok..no problem. So we leave and approx an hour later the salesman calls and says .."my mgr got you approved."..I asked the terms..and he replies that he cant tell me that over the phone. I say.."I already told you guys that the only way I can trade is for the last terms we had set..($0 down and $499 per month)...I am alredy home and I live 20 miles away..he says WE got you approved if you want to come back.....SO...I said Yes..AFTER DRIVING 20 MILES BACK TO THE DEALERSHIP..AND WAITING YET ANOTHER HR..the salesman informs me that .."heres the deal,you can't trade your truck,too much negative equity..we can sell you the car (2012 Altima) for $0 down and 499 per month +$2000 cash back to you."....i almost completely lost it......WHY COULDN'T I HAVE BEEN TOLDS THAT OVER THE PHONE AND SAVED ME ANOTHER 40 MILES.....GAS IS NOT CHEAP!!!!!!!!!!!!!! I used to think this place was the only place to do car business...and I suppose losing only ONE customer isnt much to them...but thats exactly what happened

hubbartb

Feb 10, 2012

I went to the dealership and paid 5,000.00 for a used vehicle and was told buy the dealership after I already purchased the vehicle that the service department could not pass the car after inspection. Well anyway I had too get the money refund to the debit card well I purchased the vehicle on 2/6/12 the next day got a refund receipt on the 2/7/12 and still no refund has showed back on my debit card.so I contact the dealership and told them and got the run around and I decided to go up there and the cashier and management showed no concerned about the fact that 5,0000.00 was not on my card and that this was hendering me from purchasing another car. So not only did they take my money I have no car as well because the salesman sold me a junk car. They truly lost a customer for good.

lilshootwhite

Oct 29, 2011

I was so pleased with this company that I bought 2 cars the same day.Estelle Potts5420 Ave. Kbirmingham, Al 35208Please contact me at anytime if you have too. They are suppose to send me two gift cards for filling out this survey. I've already received one and im waiting on the second one.

CONNIELHUNTI

Oct 24, 2011

I was very pleased with my service. Purchasing a Car can be very stressful with looking at all the cars, the paperwork, the waiting but, my sales Associate Andy Taylor made me feel very comfortable and he was not satisfied until he knew that I was completly satisfied with my pre-owned 2008 JETTA I LOVE IT! THANKS SERRA NISSSAN AND ANDY TAYLOR FOR SUCH WONDERFUL SERVICE!!

ldduke

Oct 24, 2011

The sale part was good, but I found out the tires are dry rotted and the breaks are bad, needs new rotors and I dont have the money to do it since I had to buy set of tires before they caussed me to wreck. Also, sometimes an alarm goes off beeping and sometimes its a solid alamrm sound and inside lights come on. I tried to call about the alrm even went out there to ask for someone to check it out for me and got the runaround. I like the car but feel like because of my bad credit i was taken advantage of.

rbthompson

Oct 20, 2011

This is my 3rd vehicle that I have purchased from Serra Nissan, yes I do love those cars,and the customer service I recieve any time I visit Service is great, people are friendly and I would highly recommend this dealership.

taylorcj

Oct 19, 2011

ALL THE EMPLOYEES HAS BEEN NOTHING BUT NICE, EVERY VISIT I HAVE HAD. SERRA IS THE BEST FOR QUALITY AND GREAT CUSTOMER SERVICE, I WOULDN'T GO ANYWHERE ELSE FOR SALES NOR SERVICE. KEEP UP THE GOOD WORK!!MS. CYNTHIA J. TAYLOR

menglish

Oct 19, 2011

I would recommend this dealership because my salesman was great. He answered all my questions and gave me information that has helped me enjoy all the functions of my car. For this reason, I gave this dealership a rating of 5.

stebocord

Oct 19, 2011

I arrived at Serra Nissan, after going to 2 other dealerships trying to buy a new vehicle, but Serra Personnel worked with the lenders to get me the best deal. I didn't see how hard they tried on my behalf until weeks later, when I received the rejection notices from prospective lenders. Pam and the other salespersons made this an experience that I would be glad to tell all my friends/family/co-workers. Keep up the great work, we need dealerships like this in our state and community.

hhires

Oct 18, 2011

Kelly was a great help in solving problem with my altima.she helped with another dealership in Huntsville to get the car fix without a hitch.

miteerf

Jul 31, 2011

I bought a new nissan titan. When I first went to Serra Nissan I wasn't sure I wanted a titan. Eddie Blanton made a stessfull experience buying a new vehicle easy with his easy going personality, his knowledge of the vehicle, and the accessories that I could install on it. He is now helping me with the installation of chrome step rails and getting the windows tinted. overall, I think Serra Nissan was very professional in helping me with my truck buying experience. Tim Free

annebpace

Jul 6, 2011

Paul Coulan was very friendly and patient on my visit to Serra Nissan to trade in a car for a newer one. I actually went to purchase a used car and was shown that the price of the one I thought I wanted was about the same as a new one. So I drove away in a new Versa with <300 miles on it and a great warranty for just a little more than I planned to spend. The free oil changes are also a great plus in dealing with this company. When I had difficulty getting back in to the dealership to pick up my extra set of keys, they sent someone out to my home with them and gave me a third key and an accessory for the car that was an unexpected and pleasant surprise. The key business was handled by Debra Zeneah who was very friendly and solicitous of providing for my needs. Overall, my experience was great and I would recommend Serra Nissan as the place to go to buy your next car!

np5957

Jul 6, 2011

I shopped for my Nissan Rogue online. We came to an agreement online and the next day I went in for the test drive. I bought it the same day.No problems with price, selection or financing.Overall a great experience.

tonyat91

Jul 5, 2011

My visit at Serra Nissan was very remeberable. Upon entering the dealership I was kindly greeted with a smile and a heart felt welcome. The Salesman that assisted me was Larry Shingler. Mr Shingler was kind and courteous from beginning to end. I truly would recommend Serra to anyone in the market of purchasing a vehicle and especially Larry due to his warm hospitality.

renee427

Jun 20, 2011

Advertisement had no payments until September, but because we didn't catch it until the paperwork had been signed, it was not honored. I should not have to do their job for them. This advertisement should have been honored. My credit score is very high. I did receive a good deal, but it would have been nice to have not started a payment for a few months.

bwbrown1526

Jun 14, 2011

I contacted this dealership to purchase a 2011 Nissan Altima. The salesman, Henry King, and I agreed upon a certain price for this vehicle. He said that his manager had approved this deal. I also asked for and received a written confirmation of this deal via e-mail. The night before I was to take delivery of this vehicle, I received another email from this dealership with a different price. I contacted the sales manager about it who said that there had been a misunderstanding. There was no misunderstanding. I have the agreement in writing. After speaking with other Nissan dealerships around the area, I found out that this is not an isolated behavior for Serra Nissan. They have a reputation for doing this. DO NOT BUY from this dealership.

sabs

Jun 12, 2011

I enjoyed searching and finding the car that was right for me. We worked on a price and payment that I needed. I will be back for more cars.

buttsvicky09

Jun 8, 2011

Debra was exceptional in making sure all of my previous concerns were addressed to my satisfaction! Her customer service skills were superb! She took the time out to listen to my concerns and within 4 hours all of the problems I was experiencing were resolved! I had been dealing with these issues for approximately two weeks and withi the 4 hour window all of them were addressed! She explained to me that if I needed anything or had any other concerns for me to contact her!

Controls27

Jun 6, 2011

Debra was great to work with. She understood what I was looking for and didn't try to sell me somehting I really wasn't going to be happy with. I did recommend someone to Serra Nissan (Debra)and she bought a Juke.

bhal

Jun 6, 2011

Everyone was very helpful and nice. They stayed late to make sure they found the perfect car for me. Made car buying easy and stress free. I will be coming back in the future.

d_rigs

May 23, 2011

I gave this high rating because i had a wonderful experience at this dealership. Everyone was very nice and friendly, and not pushy like other dealerships. I would definately recommend this place to anyone i knew who was looking to buy a new or used car.

Robynpedspt

May 17, 2011

Doug Richardson failed to honor his word in taking my trade-in, then instead if financing me w/ my co-signer, he financed completely in my co-signers name.... Without telling me. When I asked why he wasn't taking my trade-in, like they had said they would, he stated "it's not in our best interest.... Just let them repossess it, it will be off your credit in a few years".

jnix

May 10, 2011

I went to Serra on a Tuesday looking to trade in my 2010 Altima that I had previously bought there, for a Pathfinder. My family and I have bought 5 cars from Serra in the past three years, so of course I was going back, but never again. My Altima was damaged in the tornado so I had a rental car. Walking into Serra I noticed they got rid of their playroom which was a great asset for the kids. Larry (my salesman) said my 4 yr old could watch cartoons. The cartoon that was playing was 'Family Guy' something I don't consider a 'cartoon' for a 4 yr old. So my kids sat in our rental car for a couple of hours. Larry never once offered drinks, or to tell us anything really. I don't think he cared if he sold a car or not. I drove a 2008 and didn't like the price. Larry then told me since I am a member of USAA (military bank) I get a discount. Larry told me we have to sell the car to you at that price! The price which I should pay for the 2011 Pathfinder S model was $24,231 and for the SV $27,030 I then told Larry I would want the SV model. He told me to take the rental car back and I could drive home an S model. Larry said he would call me the next day (Wednesday) and tell me what they would give me for my car. Larry also said they needed and appraiser to go look at my car and they were gone for the day. I wanted $18,000 for my car and my payments around $450. Wednesday comes and goes and I hear nothing. On Thursday I call to speak with the manager and I talked to Brian. He said he would have Larry call me and if I didn't hear from Larry that he himself would call me back. Never heard from Larry but Brian called back. Brian said that he got on to Larry and he is working the numbers now and that Larry will call me. Again Larry did not call me back but Brian did. For the third time Brian said Larry would call me but he never did. I ended up calling Jim Burke. They promised me that they would blow Serra out of the water. I told them about my car, the damages, the body shop it was at, and how much I wanted for it. Jim Burke said they would look at the car and call me tomorrow (Friday) with some numbers. On Friday, I didn't hear from Serra at all, so I called them. I spoke with Gerald the lot manager. He didn't seem to concerned about it at all. I told him I thought ya'll sold cars but taking 3 days and still no call was odd. He just blew me off. Then Jim Burke called. They were so nice and upbeat. I was ready to do business with them but still waiting on Serra. Later Brian called. He said that they couldn't sell the car to me at the USAA price like Larry had promised me. He said he could sell the 2011 Pathfinder S to me at $30,000! Wow that's like $6,000 more that USAA. I told Brian that I didn't even want the S model and that I had told Larry that before so why were they running those numbers? While on the phone with Brian, Jim Burke beeped in, I told Brian I'd call him back. So Jim Burke says 'we'll give you $18,000 for your car and for the pathfinder SV model your payments will be what you wanted' I was estatic! I thought wow this is too good to be true. So Saturday I went to Jim Burke. When I walked in, Gary Matthews was soooooo nice! (The same guy I had been talking to) He asked if we needed anything to drink, told us where the snack machines and bathrooms were. He talked to my kids too! Wendi informed me that they sent a guy to Montgomery to get the car I wanted. So I did my paperwork, got everything I wanted. Wendi was very friendly. She was like a real person not someone who just wanted to sell cars. I received free oil changes for life. I also received other perks as well that thrilled me!!! I love Jim Burke so much I wrote a poem for them! So from Thursday night till Friday afternoon Jim Burke got me everything I wanted. It did not take 3 days to even call me! Oh yeah I told you earlier I told Brian I would call him back, I did. I told him he could come pick up his car at Jim Burke. He seemed mad but hey, I'm gonna do what's best for me! So my family and I along with our 4 Serra Nissans and 1 Jim Burke Nissan will be going to Jim Burke for now on.

jthompson

May 10, 2011

Brett was very knowledgable, and helpful. When it came to price, he listened to what we had to say, making reaching the final price less stressful. After the purchase he explained the features on the vehicle clearly, and was able to answer all questions.Also, the overall atmosphere of the dealership seemed to be friendly, and polite.

cblair33

May 5, 2011

If you need to buy a new Nissan please go to centerpoint and get with Andy. He was amazingly friendly. I usually hate car saleman and leave when approached because I feel like I am either getting snubbed or attacked. He did not make us feel that way. He was like talking to a brother. We got the car we wanted, rate we wanted, and felt like we were treated very professionaly and with respect. GO ANDY, I will buy all my cars from you. See you in a couple years.Christie Alabaster, Al

mandagrl1

Apr 22, 2011

I want to send a HUGE compliment to Serra Nissan. I contacted Andrew Taylor a few weeks ago in search of a car. I have credit issues and had little money down. Andy didn't immediately write me off, nor did he immediately tell me I was qualified. Instead of feeling for the sale, he asked great questions about how I'd be using the car, who'd ride in it etc as well as any "must haves" I preferred. After one call I met Andy at the dealership and he showed me several vehicles in my range of price and needs. He also introduced me to the Serra Volkswagon manager, Doran, who couldn't have been more reasonable and helpful with my financing. Sitting with them and talking about the details of the car and financing felt more like chatting with close friends about buying a car instead of a salesman and manager! I ended up in a beautiful 2011 Jetta and couldn't be happier! The entire process was very well organized and put together. I've waited for HOURS and in some cases a week to close a purchase of a new car and this took only about an hour and a half total, which was amazing! I appreciate that most all of the legwork was done before I walked through the door. They showed they truly valued my time and that means a lot!Walking in, I had no inclination to choose a VW, but after seeing all the options in my price range and having them show me all the great features in it-I was sold. I LOVE my new car. It fits mine and my families needs so well. I was hesitant to go to Serra since I'd had a very bad experience with Serra Chevrolet in 1999 in a lease there. I had all but written Serra off, however a friend highly reccomended Andy since he was so personable and realistic with them in buying their car, so I gave it a shot. I'm SO glad I did! It was the only time I've really ENJOYED and been able to feel true excitement instead of anxiety and dread about buying a car (out of MANY I've purchased). It means so much to the consumer when the salesperson is not only incredibly friendly but also genuinely interested in the customers NEEDS before the sale they might get. I am 100% certain that if Andrew and Doran felt like they couldn't meet my needs for the payment I had to have and the car I had to have that rather than put me in anything at any cost, they'd have not sold me a car at all. People buying from Andrew Taylor will love him and won't have a moments buyer remorse! He's an asset to the Serra brand and I appreciate him greatly!Also worth noting and giving some praise to is the follow up of these folks! I have gotten calls and emails since my purchase from Andrew, Doran and also from Debra Zeanah to make sure I was completely satisfied with my purchase. Not form emails either, but legit, conversational emails asking specifically if there was ANYTHING they could do for me. That also helps because those first couple of weeks are the ones where you truly decide if you've made the right decision or not. I know now that I truly did with this purchase. I am proud of my car and highly reccomend Andrew, Doran and Debra to anyone looking to get a car in the future!

jsm8301

Apr 18, 2011

We have been very pleased with our experience at Serra. They went above and beyond. We had a little trouble with one salesman, but that was addressed and corrected VERY quickly. We were more than compensated for the time that we lost due to the one salesman. Tom was a great salesman. I really like how they have continued to take interest in us even after the sale. The customer service team did everything they could to make sure we are completely satisfied. I love that we are treated as people and not sales goals. Deborah and Stephanie in customer service were fabulous. I really appreciate the time they took to make sure we were completely satisfied. They also are quick!! It was not an all day long drawn out process, once we had picked a car, we settled on a price and were out the door in a little under 2 hours. I will definitely recommend Serra Nissan!!!!

carlos1029

Apr 18, 2011

Arvin was an extremely caring salesperson who done everything in his power to get get me into my new Maxima - No other salesperson at any other dealership has EVER treated my with more dignity and respect than Arvin. From the very moment my wife and I met him on the lot, he worked with us to help get us out of the present situation with Wells Fargo and to help me get out of the high mileage car. I was reluctant to even go to another dealer because I had been laughed off all others previously because of the negative equity in my old vehicle. But not at Serra Nissan - I was able to leave in a new car, with lower payments, and a phenomenal APR!! Thanks to Arvin and Abdul!!!

false ad

Mar 26, 2011

Terrible experience. We drove to this dealership from out of town expecting them to honor the advertisement we had heard on the radio for double the trade in value....When we got there and waited 2 and a half hours they finally came back with an OVER PRICED monthly payment and didn't even offer us the total amount of kelly blue book trade in value of our vehicle. Needless to say we walked out and will NEVER be back. They lied in their advertisement and in no way did they try to work with us on making a payment work.

Gay Nelle Brasher

Mar 9, 2011

I am very satisfied with my new Altima and am looking forward to owning it for a long time. All of the staff at Serra Nissan have been extremely helpful and more than polite. You have a great group of people working here & I look forward to receiving great service in the future.Thank you!

GMAC13

Mar 8, 2011

Debra was the sales manager I delt with and she was very helpful. Brian was the salesman and he was very informitive and helped me get my payments lower than what I expected when I walked in the dealership. Everytime I've bought a vehicle in the past they make you feel like a king when your there and then when you leave you realize that you payed way to much for your vehicle. I'm still in shock that I have such a low monthly payment and my Maxima drives great.

no1mom22

Mar 3, 2011

We were very impressed with the exceptional customer service that was displayed by all employees at Serra Nissan. Our salesman, Jessie Simmons, was phenomenal! He worked incredibly hard to get us into the perfect car for our family. He possessed such great integrity, honesty and reliability through out the entire sale process. We can't say enough great things about our experience at Serra Nissan!!

silvermerc

Mar 3, 2011

I called about a newspaper ad from Serra Nissan and was given a good out-the-door price by Jesse. I confirmed this price and the availability of the car with him. He checked with his sales manager and said they would honor the ad if I brought it in. When I got to the dealership that same day, I was told they had sold the last of that model, but had a more expensive model available. I expressed my concern that this was a bait and switch, that they had no intention of honoring their advertisement. I was assurred this wasn't so. After checking with his sales manager twice, they were still asking $2000 more than I had agreed with Jesse over the phone, for a car with extras and options I did not want nor need. They would not negotiate down further, so I left, wasting 2 and 1/2 hours, time with my children, and 70 miles worth of gas.These are the type of practices that give car dealers a bad name. I found this experience to be deceptive, dishonest, and in bad faith. As of this writing, the original car in question STILL appears on their website, even though it is supposedly sold.

Glenns828

Feb 28, 2011

We had a very good experience with Jesse Simmons he was very helpful in finding our new car and getting us the deal we wanted. His people skills were tremendous and very courteous I would recommend anyone trying to buy a new vehicle to serra nissan to see Jesse.

mike64

Feb 24, 2011

Me and my wife were looking for a new vehicle. Shortly after arriving at the dealer, we were greeted by Jesse, one of the sales consultant. He was Awesome! He was very help, friendly and knowledge. When testing driving he had a planed out route so I could get a good feel for the handing of the vehicle. When we sat down at the table to talk numbers, he did not make us feel pressured to buy. We drove away that night feeling that we had made right choice. We would recommend this deal ship and sales consultant to anyone

Sorrellst

Feb 24, 2011

This was the easiest experience I have ever had buying a car. While at another dealership, I felt pushed to the point that we left. From the moment we entered Serra Nissan, I was taken care of and ever concern was answered. I recommend Serra for any vehicle purchase.

keith_jones197711

Feb 18, 2011

I spoke to Paul Coulon and he was very helpful. I wasn't sure about what kind of car that I wanted to buy but Paul guided me to the car that met my needs and he even negotiated for me with his manager to get me the best price. I would definitely recommend him to anyone.

AngielaGregory

Feb 9, 2011

The sales staff was very friendly. My salesman was very informative. He worked with me & tried to get the payments to where I wanted them. He was unable to which was out of his hands, but we were able to come to an agreement. He was able to extend the warranty which was awesome.

lh2smooth

Jan 31, 2011

I needed a new car to replace my Chevy Impala which was a piece of crap(no more govt motors chevys for me). After researching the new models from Toyota, Honda, and Nissan, I decided on a Nissan Maxima. I checked them out at several dealerships in my area, then I dropped by Serra Nissan. I met Brett Harbison from the Sales Dept. He sells new Nissan/Volkswagen and used cars. He had great knowledge of the Maxima, demonstrated all the features for me, helped me find the color I wanted, and worked diligently to get a good price that fit my budget. Really nice young man, very professional. I would recommend Brett Harbison and Serra Nissan to anyone wanting to buy a new or used vehicle. Good Experience there!

scottnicholas1969

Jan 31, 2011

Looking for a used truck with low miles and in good condition. met Brett Harbison. He was nice, knew trucks and cars on the lot in and out. Worked well to get me in my price range. good salesman. even knew the volkwagens. very freindly and polite and helpful.

cdrummond

Jan 14, 2011

I gave a great rating because the people I dealt with at Serra Nissan were very friendly and willing to work with us in our purchase of 2 new cars. I would recommend this dealership to a friend, and I will be a repeat customer when the time comes around.

aimeekeely

Jan 4, 2011

I had a wonderful experience with Serra Nissan and will definitely be purchasing my next vehicle through them. Great customer service, very willing to work with you and makes your purchase experience easy and fun. The finance manager and general sales managers were also very willing to help out and try to make the deal work for me. I felt like it was more about customer satisfaction than getting rid of cars.

bhrbsn

Dec 31, 2010

I went in to buy my first car in my own name. I saw they had a large selection of Altima's online and after talking with the internet manager i went in to see everything in person. From the time I walked in I was treated like a king everyone opened doors for me and greeted me even the internet and general sales managers... On top of that all the paperwork only took me 15 minutes. The only place that they didnt save me any time was when Brett brought the car back from the detail department. He spent over an hour pouring over all the details of the car teaching me how to use every feature and making sure i was comfortable with everything before I left. He even filled my new car up with premium gas not the cheap stuff... I would recomend Brett and all the crew at Serra Nissan to anyone I already have to a couple friends and I will be back soon with my Mom when she gets her new car...

DianaW

Dec 31, 2010

The whole process was the easiest I've ever had in purchasing a car. The entire staff was excellent and personable. They made me feel at home. I would send ANYONE to see them. Even the General Sales Manager took time to thank me.

RParsons

Dec 30, 2010

I am a repeat customer. I let Larry McPherson know what kind of vehicle I wanted to purchase, what I could afford and he delivered. Very happy with my experience at Serra Nissan and have been for many years. Larry McPherson has always been very knowledgeable and attentive to me as a customer.

MarySilver

Dec 15, 2010

This clean cut, friendly, young man took the time to help me pick the car that worked best for me. He made me feel at ease and explained everything as we went. He helped me get one that fit my price and style. He explained all the features on my car in detail and I felt very comfortable with my new ride when I drove off. Thanks so much to Serra Nissan and Brett Harbison, a most valuable employee. It was a great experience and I have already recommended him to several of my friends.

clmjr

Dec 14, 2010

I have purchased two new trucks from Serra Nissan in the past two years. My most recent purchase was in September 2010. Overall, I had a great experience. I got exactly what I wanted in terms of the truck, color, and options, and the price was exactly what I was looking for. Serra Nissan also offered a great incentive package with my purchase. Debra Zeanah was extremely helpful with the incentives, and made sure that I was completely satisfied with my purchase. I highly recommend Debra and Serra Nissan for anyone looking to purchase a vehicle.

jgalusha002

Nov 30, 2010

For a first time car buyer, I had a very comfortable & pleasant experience. I was provided with ample information and all of my concerns and questions were answered. I would recommend this dealership to anyone looking to purchase a vehicle from. Very honest and decent people.

CindyW03

Nov 23, 2010

They added an extended warrenty and gap insurance I didn't want to the car. Less than 24 hours later tried to tell me it could not be cancelled. After THREE MONTHS of arguing and near daily calls to EVERYONE who worked there I finally got reimbursed. Never, never again will I buy a car there. In talking to people after the fact I found out that this is not unusual.

David21

Nov 16, 2010

Great people to deal with worked with me on my tradein and price on the new veichle.They have contacted me many times after the sell to make sure I'm happy with my new truck.I would recommend serra to anyone in the market to buy a new veichle thanks again

April Mahaffey

Nov 4, 2010

I was very happy w/ Brett Harbison and Daron they answered all my questions and were very nice! This was my 2nd car purchased from Nissan and I will be back!!! My salesman have made me a loyal customer. They were both honest and fair and helped my understand the process and what I need to do in the future. They gave me options which was wonderful. Very nice, knowledgeable and Helpfull !!

M J Maple

Jun 1, 2010

I went to Serra Nissan THREE times looking to either buy a new Nissan Altima or a low mileage used Altima. Was kept waiting HOURS each time, last time they couldn't even find the key to the car I wanted to drive and THEN was told that car was not available, that it should not have even been delivered to SERRA NISSA. They said they could try and FIND me a car, but it would be without the $2000 rebate which was originally offered to me. This was without a doubt the worse dealership I have EVER dealt with. Mike finally offered me double what my car was worth to come back - and I said, "No way." There ain't enough money to get me back there. Waited a week and then went to Jim Burke Buick - which was absolutely outstanding. I may have paid more than originally planned, but sometimes it's not just the car you are purchasing, but dealing with a reputable dealership with no scamming, and a desire to treat the customer right.

carter1165

Oct 20, 2008

Rod Hicks did an great job, This was my first new car in 8 years and Rod made it enjoyable. He was friendly, didn't pressure me, and didn't mind that I test drove 10 different models on 4 different occasions before making my decision. Thanks Rod and thanks to Serra Nissan!