Used Cars for Sale at Sewell Lexus of Fort Worth in Fort Worth, TX

datsbooksleia

Feb 27, 2015

My wife and I stopped by sewell fort worth on our way to another dealership that had already approved us for a good deal. Upon arriving at Sewell Fort Worth we were greated by a seemingly friendly young man who immediately started showing us the car we were looking at. The car is a 2008 Lexus ES350 with 96k miles. We asked if we needed to replace the timing belt and he answered that the timing belt has been replaced at 90k. Well i did my own research later on and found that this car doesn't have a timing belt but has a timing chain which should last the life of the car. Which tells me he really doesn't know the car he is selling too well. He worked with me for about 2 days trying to match the other dealership. Finally Yesterday i get a phone call from him and started his conversation with " I have good news for you!" and he started listing over the phone what his financing department agreed to offer me. I wrote everything down and told him that i liked what he offered and will be there around 6pm that day. We got there at 6pm and he started pushing toward us paperwork to sign that were different from what he offered over the phone that day. The rate was higher, the loan term was shorter and the payment was higher. His excuse was that he was processing several deals and got confused and may have given me different information. Boloney. So i told him we were not interested and left them quickly. I thought that the old bait and switch scheme was a thing of the past but NO!!! It's alive and well at Sewell Fort Worth. Big disappointment! Of all the dealership i thought that Sewell would have higher standards than the average dealership since they represent such a prestigious brand but unfortunately it wasn't the case. I should have researched them before setting foot in their building.

B. Wilson

Jul 6, 2014

Sewell of Ft. Worth has been a very good experience. They have been very helpful, without pressure. We have not bought a car yet but I am leaning toward a Lexus partly because of the excellent treatment we have received so far at Sewell.

JSimms

Jun 12, 2014

I recently found a nice SRX on their website. I was contacted once, but no one attempted to reach after the initial call. I even emailed customer service about my dissatisfaction with no response. I'm in Maryland and I was going to travel to Texas to purchase the vehicle. Thanks Sewell for nothing.

Amber

May 12, 2014

My husband and I just bought a VW Tiguan SEL from Sewell and couldn't be more pleased! Matt Martinez helped us out with the process, although my husband did all the negotiating with Steven prior to us visiting so that our time in the office was minimized. Alyssa in Finance was awesome too! Great place to go with exceptional care for the customer! Would highly recommend.

JSL0412

May 3, 2014

I found my VW TDI at Sewell in Ft. Worth. I received excellent, no pressure explanation of their price and a very fair acceptance of my trade in value. In less than 2 hours we had completed the transaction. My experience was as expected, Excellent!

Mallori Fox

Apr 12, 2014

Was looking for a Cadillac SRX when I came across one at Sewell Lexus of Fort Worth. We called them and let them know our situation on our Cadillac Escalade we owned and were going to be upside down on. Our salesman's Matt Martinez called us back with offer's that we just couldn't do at the time and we told them thanks for at least trying. After getting off the phone with them our minds were thinking we weren't going to be able to trade our Escalade in and would just have to wait a few months and work on our upside down problem. We then received a call from Matt's manager asking what we could do and what they could do to help us. By then end of the day we had committed to drive 2 hours one way the following day to sign papers on the SRX we wanted. Amazing customer service!! Couldn't have asked for a better experience!! They have earned my business for a long time and will be recommending to everyone! Also received a HANDWRITTEN card from Matt Martinez a week later thanking us and a follow up email to make sure everything was going great. My husband and I couldn't be happier!

Justin

Jan 28, 2014

I purchased a used GS300 from Albert Mahanna. Called him to verify the vehicle was still available Albert went out of his way to answer questions. Very responsive always calling back within a few minutes. Once the deal was made Harry Sullivan made the finance process very easy. I would not to hesitate to recommend these guys and will definitely be a repeat customer.

Customer4life

Jan 14, 2014

I have purchased three cars from Sewell Lexus in Fort Worth and all from Ken Dawson. In fact, after the first experience with Ken I just called him when I was ready to buy again and did not even consider another salesperson, dealership or type of car. Mr. Sewell really has perfected "Customer for Life" and I'm a believer. Both for Sewell and Ken.

Melissa Monroe

Jan 8, 2014

I set out to buy my husband a Lexus RX 350 for his 40th birthday. My husband usually takes care of things like this but wanted to surprise him. Ken Dawson made this the eadiest process possible. They had exactly the car he wanted. He helped me do all yhe financing w/out yhe help of my husband. Got sn unbelievable interest rate. We live 4 hours away, so the car had to be delivered. He and his sweet wife drove all the way to Jasper to deliver the car at 11:30 at night. My husband could not have been more surprised & excited. I could not have pulled it off w/out the great service from everyone at Sewell, but especially Ken. Thanks.

JMSessoms

Jan 6, 2014

I recently purchased a vehicle from Sewell Infinity in Houston but Ken Dawson at Sewell Lexus Ft. Worth acted as my liason with their sister dealership to make our purchase happen. While Sewell Lexus did not necessarily profit financially from the deal, Ken and the sales team went out of their way to provide necessary maintenance, transportation, loan vehicles, and processing of paperwork during our buying experience. Ken Dawson was honest and explained everything so that all questions were answered. I have high respect for him and the dealership after working with them on buying the vehicle.

Clinton

Dec 3, 2013

I bought an 07 escalade from Ken Dawson and did so from about 350 miles away over the phone and internet. He was extremely helpful and willing to do any and everything I wanted done and answered every question I had happily and with great detail. Sewell does a great job of being truthful about their cars and not hiding one little detail from the customer. I will not buy another car from anyone but Sewell. Very pleasurable experience, and I would recommend if you're looking for great quality cars at an affordable price, give Ken a call!

ChiefDaveR

Nov 9, 2013

Sewell Lexus of Ft. Worth is the very best Dealer anywhere to buy and service a vehicle. We have purchased 6 new or certified vehicles in the past 10 years. Two from Sewell Lexus of Ft. Worth. The management and staff is the most professional, honest, knowledgeable and friendly in the business. Buying and servicing a vehicle at Sewell is the most pleasurable experience. I wish I could say the same about the other dealers I purchased vehicles from. Sewell is the epitome of customer service ! Today I purchased a certified 2011 Lexus IS 250 from David Adams a young professional, knowledgeable sales representative! Another great experience!

Brentd

Oct 23, 2013

great experience, not pushy, helpful, I will purchase from them when they have the right vehicle.

Sonya

Aug 28, 2013

I was a little apprehensive going to a dealership but David Adams made everything so easy and worry free. He was very responsive to every need. I do not think that I have been this excited about buying a new car and knowing that I made the absolute right choice. I will always recommend him to anyone that is in the market for a new car.

jeffbbell

Jul 23, 2013

I am a previous Sewell buyer, and I had no issues when I bought my CT in 2011. However, something has changed in this company.Last month, my friend and I both purchased new Lexus vehicles from Park Place Lexus in Grapevine. We gave Sewell Lexus of Fort Worth ample opportunity to be our dealer of choice; however, Sewell failed miserably, if only because we never received phone calls in a timely manner.Sewell asked me for my contact info at one point during the process, because the sales manager, Gina Collins, wanted to contact me. I didnt hear from her until 6 days later, but it was too late. I had already purchased a new Lexus from Park Place.I was ready to move on and forget what had happened, but my friend decided to buy a new Lexus as well. I gave Sewell another opportunity to try and win his business, in addition to winning my future business. I contacted Gina Collins and gave her the details regarding the RX purchase. My friend contacted her multiple times with no response back. This was after she asked for him to contact her. Again, she finally called him, but it was too late. I had initially told her that he was ready to move quickly on a purchase, and he did so with Park Place.Im not sure what is different at Sewell now, but I will no longer consider them as an option during any buying or service needs. Honestly, a phone call (or email) is not difficult and/or time-consuming. Gina Collins said on both occasions that she could not call us back because of long meetings. Well, then she shouldnt have requested our contact info. Someone else should have handled it.Basically, Sewell needs to know that they missed out on two buyers within 7 days simply because of no phone calls. These were two transactions that totaled well over $100K dollars (including extended warranties, dent protections, tire/wheel warranty, etc.), not to mention the thousands in future service-related revenue.Word of mouth is important, and unfortunately, these negative experiences leave me with little positive to say about Sewell.Bottom line: if you would like a hassle-free experience, stay away from Sewell Lexus of Fort Worth!!!

nonamefguvggg

Jul 13, 2013

DO NOT GO TO THIS COMPANY!!!! They lie!!! They belittle you and the worst one of all was the general manger!! That place disgusts me!! Biggest waste of freaking time!

A Edwards

Jun 14, 2013

I contacted Sewell Lexus about an Acura TL that I found on cars.com. Within minutes I was contacted by Rick McIntire. Rick was very friendly and helpful regarding information on the car. He also took the time to go out to the car and verify items for me. The TL was a new listing and the dealer's photographer had not yet come out to take pictures of it, so Rick took pictures himself and sent them, then sent me an updated link to the high res pictures when they were on the website. That is much better customer service than what I've experienced from other dealers.

Isaiah (Ike) Liggins

Apr 3, 2013

The service was quick and easy. Cameron Cummings (Service Advisor) was extremely courteous and effective. Unfortunately, the problem that appeared to be fixed is occurring again. I am scheduling another appointment to check into why this is happening. Thanks.

turan8

Oct 12, 2012

If you are in the market for a Lexus, Sewell of Fort Worth is the place to go. It's worth asking for Ken Dawson in sales. He's friendly, helpful, organized, and will bend over backwards to make you happy and get you the car you want at a great price. Highly recommend him. I won't work with anyone besides him for our next vehicle purchase. Butch Gautier was another employee at Sewell that was extremely helpful and pleasant to work with. Good job to the entire staff at Sewell of Forth Worth.

LeeS1

Jun 30, 2012

Used vehicle was just as advertised. The buying process went very smoothly. I would not hesitate to recommend this dealership to another person.

Madhavi Karkala

Jun 28, 2012

Went to buy a CPO Lexus RX350. They didn't disclose that the vehicle had a massive paint job done (about $11k worth) until we were ready to sign the papers. That too it was mentioned grudgingly that they were doing so as a courtesy and were not required to disclose! Prior to going to the dealership, we asked the sales guy about any issues on the vehicle and were assured that there was nothing other than a minor scratch at the back. He assured that it was in excellent condition.Drove from far with a drive out price and financing paper work done only to learn that it had a huge paint job done two weeks ago. The manager and the sales person had the gall to say that the price was lower because of it and somehow we should have known why it was low. Here we were thinking that it's end of month and we had a decent deal and it was definitely nothing out of range compared to other dealerships. We asked the sales guy to check if everything was ok and to inform us of anything that's wrong. I would not have gone and wasted our time if they had the courtesy to let us know of the paint job ahead of time.But then that's their sales tactic. Great disappointment to us given our experience with other Lexus dealers in the area. Avoid buying a used car from this dealership unless due diligence is done.1) ask for service records2) don't rely on car fox. it only shows what was reported. 3) have a mechanic or experienced person look at the vehicle. This experience has soured us on the Lexus CPO thing. It's no better than buying it from Joe down the road. We expected better from a Lexus dealership and Sewell. What a let down!

Daniel99

Jan 8, 2012

We bought a used Prius from Sewell Lexus. Our salesman, Rick Mcintire was very good to deal with. The Car has no problems. We have driven it 600 miles at least. We compared prices and we think we didn't pay any more for full service.

Rosher

Aug 9, 2011

We traveled from Tyler to pick up a used 09 Honda CR-V that we saw advertised by Sewell on E-Bay. From the moment we arrived we were treated like we were there to buy the most expensive Lexus they had. Further, the vehicle we purchased was just as advertised if not better. Overall, we had a great experience. I will strongly recommend this dealership to others. Danny was outstanding.

leslie

Jun 30, 2011

Daniel Mendes and Jeremy at Sewell Fort Worth are excellent in service. We have dealt with them for years and couldn't be happier. Someone stopped me the other day regarding my vehicle and I told them about Sewell. I said the sales people are awesome as well, but service is who you see for years after buying car & they are great.

Tressadleboeuf

Jul 5, 2010

From the moment we stepped in to Sewell of Fort Worth, we were greeted with some of the most friendly and respectful treatment that we have ever experienced. We set an appointment with Ken Dawson, who promptly had our car waiting and were test driving within minutes of our arrival. We got right down to business, but felt like we were truly forming a relationship with these folks. The manager, Corey Hawkins, came in to discuss our car, gave us some comparisons among other brands, discussed numbers with us and, in a short time, we drove away with our car. My husband and I were absolutely 100% satisfied and impressed with the way Sewell treated us and really listened to what we were looking for in a vehicle. I would highly recommend looking at Sewell first when considering the purchase of a new or used car. We know we receieved better than the best deal, we cannot say enough about this dealership. They were honest, respectful of our time, easy to deal with, and we left with huge smiles on our faces. Ask for Ken Dawson.

J Snell

Jun 28, 2009

I visited Sewell Of Fort Worth after bad experiences at two other Texas Lexus' Dealerships. I came away from both with the unwelcome feeling, of,"There is the car you inquired about. This is the price. Take it or Leave it". I left It, and went to Fort Worth!I was welcomed with a friendly reception!My Salesmen was extremely nice, knowledgeable!,honest and accomodating!My buying experience was most pleasant!I have been pleased with my purchase.My service and followup experiences have been pre-planned, perfectly executed,andfollowed up with no questions and no surprizes!I would recommend Sewell of Fort Worth to any New Lexus Buyer!

klair

Jun 14, 2009

We came to Ft Worth from Belton, Texas to purchase a new Lexus. Danny Tyroch could not have been more helpful or more knowledgeable. Our treatment at Sewell was first rate from the minute we walked into the show room. We love our RX400h! Karen and Terry Lairmore

diazjuancho

Jun 12, 2009

Just arrived to Fort Worth I visited Sewell Lexus as the first option to get my new car. Danny Tyroch simplified the whole process at a point that I didn't look for any other option in town. His efficient, friendly and high quality assistance made of this an unforgetable experience.

RBURKFIT

Jun 11, 2009

I live in Oklahoma and found the Lexus I was looking for through Mr. John Gaines with Sewell Lexus of Fort Worth. He searched and found exactly what I desired within 24 hours at Sewell Lexus of Dallas. We negotiated by phone on the price of the vehicle and my trade-in confidentially since this was a gift purchase for my wife. He was honest, fair, and up-front with me throughout the entire negotiating process. I did not feel like I was being manipulated by the typical used car salesman. Mr. Gaines was also very professional throughout the sales process and if ever we decide to buy another Lexus, we will be calling John Gaines. Thank you for providing such excellence in service. Sincerely, Rich Burkholder, Edmond, Oklahoma.

ellis1203

Jun 11, 2009

My expectations for customer service were very high given the reputation that Sewell dealerships have in our community. I am pleased to say that John Gaines exceeded very expection in our purchase of our 2008 Toyota Camry Hybrid and I do strongly recommend John and Sewell to anyone in the market for a vehicle, new or pre-owned.

stu4907

Jun 8, 2009

Good buying experience with John! Will do it again. He was professional, direct, and knew what he was doing. He knew the car and how to determine and satisfy the client's needs. I especially like the Mark Levinson sound system. Still have to figure out how to consistently get the voice navigator to speak to me.

US004985

May 27, 2009

This is the 2nd Lexus I've purchased from Sewell Lexus. They treat you with the best customer service! If you're in for service, they make the process so smooth and you're not out any of your time. They will provide you with a loaner car to get back to work and most of the time, depending on the service that you're having done, you will have it back the same day. You receive personal assistance with a service assistant and you can request them all the time. They go out of their way for you and ensure that your needs are taken care of. If you have any questions about anything, you can contact your Sales Associate which mine was Danny Tyroch, and he would get the information right back to you. I highly reccomend them to anyone!

56psmith

May 26, 2009

I could not have had a better experience purchasing my used Lexus. Mr. Tyroch knew what I was in the market for and went out of his way to insure I could purchase my car that day. My particular vehicle was not quite ready to be put on the sales floor, and Mr. Tyroch himself was in the hatch of the vehicle wearing a suit & tie, personally cleaning the vehicle. Everyone at Sewell Lexus of Ft. Worth is so courteous to the customers. Every opportunity I get I recommend a Lexus to my friends and tell them about the dealership in Ft. Worth. This is one place where the people truly make the difference in your purchase!

nyces3

May 14, 2009

For internet parts sales Scott at Sewell Lexus is the best. Great customer service is great. The part prices at Sewell beat my dealers in New York significantly. Scott investigates what you need and suggests parts that you may need to finish your job. Shipping is quick also.

stuckler

May 14, 2009

Dear Lexus Dealership,Danny and I are extremely satisfied with the RX 350 we purchased from John Gaines.His service as a Sales Representative was outstanding, he was courteous, informative and very helpful in every way.Since the purchase we are going back to your dealership all the time and always seeking out John and if we have any questions he is always very helpful. When we are ready in the future to purchase another Lexus it will be from John again.You have many outstanding employees,especially John,at your dealership and we can only highly recommend your dealership to everyone.Sincerely,Danny and Margit Stuckler

rjungers

May 9, 2009

Sewell lexus of Fort Worth is a wounderful place to buy a car. Everyone is kind and friendly. I have been a custermer for 13 years and have purched 3 new lexus cars so far. I am always treated like I am a part of thier family and that includes all parts of the dealership. John Gains is the best salesman I have ever run across in my 55 years of buying cars. From the GM on downI have gotten to know and befriend just about everyone that works at Sewell Lexus Fort Worth. I will never buy a new Lexus anywhere else.

w5lx

Oct 23, 2007

Sewell Lexus of Ft. Worth, TX---Thumbs Down!I bought my 2005 LS430 from Sewell Lexus of Ft. Worth, TX. less than 2 years ago. It currently has 13,000 miles on it and has always been kept garaged. I put it in the garage the other night, and when I woke up the next day to run some errands, there was a 10 vertical crack running down my windshield directly in front of the driver. Upon inspection, the crack started at the uppermost part of the windshield under the chrome border and ran straight down the windshield. I did not get hit by gravel, rocks or any other object. Since the crack was directly in front of the driver, it would have been obvious if I had been hit by an object. It appeared to be a stress crack, probably from improper installation or flexing of the car body. I took the car into Sewell after being told that this would be covered under my warranty but they would have to inspect it first. The Service Writer took a full 10 minutes inspecting it, finding no evidence of a rock or gravel strike. Then he took out his ballpoint pen and ran it up and down the crack, stopping at the top of the crack and moving it around. I couldnt figure out what he was doing. Then he gets a magnifying glass with attached spotlight and shows me a miniscule impression, right where he was pressing his pen, and informed me that was where I was hit by a rock. This miniscule mark could not be seen with the naked eye, but he insisted it was a rock strike. There was absolutely no evidence of any rock strike or external damage to the naked eye. After I disagreed with him, he called the Service Manager who just agreed with the Service Writers assessment. When I disagreed with him, he said he would call Lexus and see how they would handle it. He came back and said that out of the goodness of their heart, Lexus would pay of the nearly $1900 charge for a new windshield. When I told him I could get a new OEM windshield installed by Safelite Auto Glass for $197.90 he informed me that their glass was no good and that it would split and peel in time, unlike the superior Lexus glass. Then the New Car Sales Manager came and said he would accept the opinion of his Service Manager and the claim would be denied. He asked me if I would pay $475 for a replacement windshield and I told me it should be replaced under the New Car Warranty. The General Manager was supposed to call me upon returning 3 days later to resolve the situation. I never heard from him so I called him and he informed me they wouldnt replace the glass under warranty. He had not even looked at the windshield. Needless to say I was very disappointed with the Service Department and Management of Sewell Lexus of Ft. Worth and will never buy another Lexus from them. Fortunately there are several other dealers available in the DFW area.Update: I had the windshield replaced by Safelite Auto Glass 2 days later. I asked the 2 technicians at Safelite to check the crack after they had removed the framing and tell me what caused the crack. After their examination they told me there was NO evidence of a rock or gravel chip to the window, and that when the windshield was originally installed by Lexus, they had left a gap with no sealant at all under the area where the crack originated at the top, leaving that area unsupported, which caused the crack due to lack of support in that area and body flexing of the car. Lexus has continued to deny the claim.This is just my experienceTo be Forewarned is to be Forearmed.

drd1000

Oct 14, 2004

Perhaps the easiest new car purchasing experience of my life! The finance guy was typical and slick, but never pushed us away from what we originally wanted. And after-sales service has been outstanding. I have the car picked up at my home, a loaner car dropped off, and no hassles. Our salesperson has followed up several times in the last 6 months, just to be sure we are still happy with the car. Not many other dealers seem to care as much about happy customers. Too bad Sewell doesn't own other brand dealerships in the area so that all car types could be bought so well.