Used Cars for Sale at Shawnee Mission Ford in Shawnee, KS

sherrimo8

Sep 19, 2016

If you want a high-quality used car without all the "salesman" pressure, Shawnee Mission Ford is the place to go! Conner Hopkins is very knowledgeable and attentive and he got me the exact car I wanted! It took some time to get through with all the financing paperwork even though I had pre-approval, but finance man, Mike, wanted to make sure he gave me the best rate out there! Down-home, honest dealership.

Not the first time I buy a car

Jul 26, 2016

In simple words, my wife and I and my friend were mistreated and judged by the image. In my pocket I had $10000 and ready to buy but they said they didn't have a car I can test drive. Lousy manager and sales rep. There are tons of cars in this city so never again this crappy dealership.

mcj2017

Jun 17, 2016

I recently had a car worked on at this dealership. On top of labor, and the price of the part, I was charged $24.99 for Supplies. I questioned them on this charge, and was told there is always a supplies charge and you are billed a percentage of the total labor charge. The issue is that my requested service did not require any supplies to be used. They said no matter what, there is always a supplies charge. So if you would like to pay an extra 25% for supplies (whether they are used on your vehicle or not), continue going to this shop. Otherwise, I would recommend looking elsewhere.

Mike

Jun 17, 2016

I recently had a 2011 Ford Escape worked on at this dealership. On top of labor, and the price of the part, I was charged $24.99 for Supplies. I questioned them on this charge, and was told there is always a supplies charge and you are billed a percentage of the total labor charge. The issue is that my requested service did not require any supplies to be used. They said that no matter what, there is always a supplies charge. So if you would like to pay an extra 25% for supplies (whether they are used on your vehicle or not), continue going to this shop. Otherwise, I would recommend looking elsewhere.

PapaRomeo

Dec 18, 2015

When I initially displayed interest in one of the vehicles at this location, I was contacted immediately to set up a time to come look at it. When I went to look at the car everything seemed okay minus a few bumps and bruises. There was no negotiating of the price. The salesman insisted that the price was "unbeatable" and "a great deal". The vehicle had only 1 owner and low miles so I just went ahead and made the purchase. The fact that the vehicle was owned by a rental agency should have been my que to walk away because shortly after buying the vehicle I found out that it would randomly decide not to start. I got it checked out by a mechanic in addition to the one of the dealership. Both told me there were multiple fault codes in the transmission and went ahead to fix them. Even after having the issue fixed twice, I opted to try and get a different vehicle. I didn't want my money back. Just another car. Of course I fought for several weeks to make this happen and not until the very end did I get to talk to the manager. He cowardly came out of his office once I mentioned reporting their dealership to the Better Business Bureau and in no time I was in a different vehicle. Later down the road I looked to sell my vehicle as I was going to NY and needed an suv. All I needed was some information about the extended warranty I purchased from the dealership when I bought the vehicle. The finance manager was nothing but rude and disrespectful to me. He danced around giving me the information because he knew that the yet to be paid off extended warranty was about to lose him money once I sold the vehicle. Never again will I do business with a staff made up of disrespect and immature tactics to try and hold onto sales.

Fordsucks

Dec 15, 2015

Dave in parts has a horrible attitude and treats you like you are a piece of xxxx! Customer service SUCKS! xxxx you Dave, xxx hat! Change your life style

bill123

Sep 18, 2015

I bought a 2009 F-150 new, 5 year warranty was up in August. Took it in for oil change in may, they found some things to do that ran my bill up to $500. The truck stopped on me in traffic in September, wasn't sure if still in warranty so had it towed to them. They fixed it in about 1 hour after lunch. A "MAF sensor out of range" replaced, total $557. My truck only has 22,450 miles on it. I am not coming back.

Brian F.

Aug 24, 2015

I worked with Shawnee Mission Ford when looking for a used vehicle... Although they did not have the specific vehicle I was looking for, they took the time to help me refine my search and determine exactly what I was looking for... They went above and beyond to help me in my car buying experience with the understanding that I may or may not buy a vehicle from them. Their willingness to help and educate me was instrumental in my car buying experience.. I will definitely contact them when i am look to buy my next vehicle.

KC Sayges

Aug 23, 2015

I went to the dealer expecting lots of pressure and was surprised to be treated very well. Mike was a good salesman and had no problem with me looking around for a used car. He was very patient with me and we ended up buying and driving away with a pre-owned car that day.

Cole

Aug 18, 2015

My experience at Shawnee Mission Ford was incredible. When I think of car dealerships I think of pushy salesmen trying to shove a vehicle down your throat; this dealership is not that way. I called Mike about a vehicle the day before I visited, and even though they had just received the truck, they made sure it was spotless and in perfect running condition when I got there. Great job Mike!

Carol

Oct 7, 2014

After visiting many dealerships and working with several sales people, I can honestly say that Bea Wells at Shawnee Mission Ford is hands down the BEST! Bea is knowledgeable, friendly, easy to talk to, a hard worker, and stands behind her word! Her service after the sale was also exemplary! She is a real gem and a treasure for the dealership!

JC KCRoyalsfan

Sep 8, 2014

My Sales Lady was Bea Wells, she is an incredible asset to this dealership. Very personable, honest and knows her Fords for sure. We didn't walk around the lot to look at vehicles we were driven around. When it came to to working the deal David Bierwirth did the numbers for us and was very fair in our dealings. Truly a great experience

Carmen N Cooper

Aug 30, 2014

My experience with Bea was fantastic she new exactly what i was looking for it was the best experience that i had ever. She was very nice and helpful and i will be telling all of my friends and coworkers and the reason why i came is because my parents came and they loved it so they refereed me here and now i love it i would not go anywhere else.

DANutt

Aug 17, 2014

Tim Ramsey made our car buying experience very easy. I contacted Tim on Monday to look at the Suburban and it was available on Thursday to look over. On Friday we took it home to test out and on Saturday before noon we were driving home with our Suburban. Tim is great to deal with and he took care of us!

The Kenny Family

Aug 7, 2014

We needed to find a great car for our daughter and had searched a number of dealers and online. We had a pretty good idea as to what would work for us and what it should cost based upon the visits and research. The challenge was finding everything we needed, and the color she wanted, all in one vehicle. When we met with Tim he did a great job asking the right questions, cutting to the chase and getting us connected with exactly what we needed. In fact, the car he actually directed us towards was the less expensive of the two that would fit for us. He met every need that he could when making sure the car was right for us even down to doing a last minute wipe down of some water spots he saw. We appreciated both the service and the fact everything moved forward as agreed and quickly. No pressure, good info exchange and no wasting of time. Nice.

Greg

Aug 6, 2014

I have bought all of my vehicles from them, and just recently bought a 2013 Ford F-150......could not be happier. Tim Ramsey could not have been any more professional. He was courteous, let me shop around with no pressure, and and gave me the best deal possible on my new truck. I will definitely be returning again, and would recommenced everybody ask for Tim.

L Reed, RN

Aug 1, 2014

I was shopping for a late-model SUV, specifically the Ford Escape. (I had a Ford Explorer Sport so was used to sitting up high and using copious amounts of gas.) Really did not know that much about them (Escape). We were getting to the car lot early before the sales people were there, just to take a peak. Out comes Tim, a sales professional for Shawnee Mission Ford!!! I was so glad that he came out - he was the first one there, and we felt very knowledgeable about the Ford Escape by the time my husband and myself left. I knew I did not want the 4 cylinder model, there was no 6 cylinder on the lot. As fate would have it, Tim called the next day. He had a 6 cylinder on the lot and thought we might like to take it for a spin. WOW! What a difference this was. We went to look at products at other car dealers, but the personalities were dull and/or rude. Tim loves his job - you can tell by the care and concern he shows his customers. I now have a new office (I work out of my car), and I am more efficient on gas consumption. Tim made our buying experience a joy. He worked with us to see that we were happy with the product. My husband will be buying a late-model used car soon. Where will we go? We will go to Shawnee Mission Ford and we will ask for Tim! Our home town car sales professional.

Prof Reed

Aug 1, 2014

My wife needed a new car. We like Ford. Not only have we always had Ford products, but we believe that Ford was a fiscally responsible car manufacturer during the bailouts. Ford took the high road! So we are sticking with Ford products. The wife needs an SUV, as she travels locally for her work through snow, sleet or rain. We were ready to get the ole checkbook out and make the commitment, so we got up early and went to take a look at what our local Ford dealership had to offer. Tim approached us on the lot. We cliqued right away. Not only is he knowledgeable about the products on the lot, he has a good sense of humor. But what I like about Tim the most was, he wanted to find what my wife was looking for. He found the right car within our budget. We had some extra after market things added to the car, and less than a week later, my wife is a happy camper. Tim took care of my wife. I will be buying a car soon. I will be buying from Tim at Shawnee Mission Ford

Relieved Mary

Aug 1, 2014

Bea Wells was the best Sales/Customer Service Person I have come into contact with in a long time. She came in on her day off to help me because that was the only day I could come in. I was in desperate need of a vehicle, (my other vehicle had taken it's last breath), and she helped me every step of the way. I started online and went on from there. I was just starting a new job and was having to rely on someone else to get to and from work. On top of that, I was having to start over on my credit due to unforeseen circumstances. Bea suggested a vehicle that I might be interested in then rolled up her sleeves and got to work. To see if I could get financed she worked with Greg Stockbauer, who also went out of his way to make things work. I would recommend going to Shawnee Mission Ford to anyone who asked and to some who might not. I really didn't think that I could get financed but they stuck with me and made it happen! I am very, very happy. Thank you.

Tara

Aug 1, 2014

Thanks to Tim Ramsey and everyone at Shawnee Mission Ford for making our Used Car purchase an easy one. We have a very happy daughter and a beautiful 2012 Ford Escape. My husband and I stopped one evening after spending a lot of time on-line shopping. We saw a couple we were interested in, choice came down to one, and she drove away the next day quite pleased. We would recommend this dealership to our friends and family. We appreciate Tim taking such great care of us!

lahudson

Aug 1, 2014

I recently bought a Certified Fusion from Shawnee Mission Ford. This was my first time shopping there and I was treated like a rock star from the moment I stepped out of my car to look around. My salesperson, Tim Ramsey, began by asking me all the pertinent questions and showed me exactly what I needed to check out on the lot. He was so knowlegable about each car I looked at and he answered all my questions like a pro. I felt no pressure at all from him the entire time I was there. We mearly had a conversation about what I was looking for in a vehicle. Tim explained clearly my price options as they related to milege I was looking for and the year. It was like I was buying from a friend. The finance person explained everything clearly and was so helpful too. I know a few other people who have bought their vehicles from SMF and I know I will definitely be back for my next one.

The Petree Family

Jul 25, 2014

My wife and I drove up to Shawnee Mission Ford from Columbia Missouri to look at a used car that we found on the Internet. We had already been to about seven or eight dealerships looking at used cars and had ran into four salesman that were very pushy and made our experience at some of the other dealerships unenjoyable. When we got to Shawnee Mission Ford Bea Wells greeted us and showed us the car that we had came to see. She answered all of our questions and was very helpful. she was not pushy at all and was by far our favorite salesperson that we had dealt with. Not only was she easy to talk to she also got us a very fair price and didn't put a bunch of sales pressure on us to make us feel uncomfortable. Thanks Bea for the great experience and a great car. We will be doing business with her next time we are looking for an automobile

FlyN Paws

Jul 23, 2014

We live in the Denver area but couldn't find what we were looking for locally so we searched and found the perfect SUV at Shawnee Mission Ford. We worked with Chris & Justin and they were great to work with. My husband flew into KC to pick up the car and drive it back to Colorado. Chris picked him up at the airport, bought him lunch and made sure he was on the road home in record time. Would definitely go back to SMFord in the future and highly recommend them. Ask for Chris, he'll do right by you.

"Mom in shawnee"

Jul 13, 2014

My daughter saved her money to buy a used car. She wanted something cool, I was concerned with safety and reliability. Tim Ramsey found a match that made us both fully satisfied. He found a low mileage Corolla with some minor hail damage. The car is in fantastic shape and of course, reliable and safe. The whole experience was pleasant, professional and easy. Tim even put a balloon on the car when she came to pick it up! When I need a new, used vehicle again I will definitely seek out Tim Ramsey and the Shawnee Mission Ford team!

Happy with shawnee mission ford

Jul 12, 2014

For the last 10 years we have bought all of our cars at Shawnee Mission Ford from Tim Ramsey and have been very satisfied with his knowledge about cars and his professionalism. He always takes the extra time to make sure we are satisfied with our purchase, we will never go anywhere else to purchase a vehicle. Thank you Tim Ramsey for the excellent buying experience.

"Chell"

Jul 12, 2014

We have purchased our past 3 cars from SMF. Both of our kids bought their first car there and our salesman, Tim Ramsey, was awesome. We told him what we were looking for and within a couple of weeks got a phone call to come look at a great vehicle. Tim listened to our wants and needs and delivered. Perfect price match, dependable vehicles and he went the extra mile to make sure all details were handled quickly. Need a used car and want a salesman who will listen to your wants and then deliver? Tim Ramsey is "the man". Plus Tim really knows cars, so he can tell you which years to avoid in a model and what the benefits of certain vehicles are.

Mark Ellis

May 30, 2014

I gave my vehicle to Shawnee Mission Ford for hail damage repair in April of 2014. Today 5/29/2014 was the third time I picked my car up from them. I've had to repeatedly return it to them since the initial hail damage repairs were done. The first time I received my car the inside ceiling was FILTHY! There was not one spot where there wasn't a dirty fingerprint. There was even an orange mark that looked like someone had been eating Cheetos or Doritos, and simply wiped their fingers on the ceiling cloth. I took it back and Shawnee Mission Ford had it cleaned. Then a couple of days after that I noticed that when I opened the tailgate the cover at the bottom of the main arm was dangling. I took it back to Shawnee Mission Ford and Tim Dykes took it into the shop, brought it back to me in about 10-15 minutes and said it was repaired. Well shame on me for not checking right then but I was on my lunch break and had to get back work. Needless to say that evening I opened the tailgate and the cover was still hanging off. This is the time I also noticed there were "3D" swirls in the "new" hood that they installed due to the hail damage. I took it back and was told they would order the part and do all the work at the same time. Before I had a chance to get these problems repaired I tried washing the rear window only to find the water rushing out of the ceiling on the inside of the car over the dashboard. I dropped my car of Tuesday 5/27/2014 for these problems to be taken care of. I called and left a message for Tim Dykes to make sure they cleaned the Blue stains from where the washer fluid had run to the middle of the ceiling cloth. Well I pick up my car today and not only are the stains still there, but the trim on both sides between the doors and the windshield has not been properly installed. I AM FINISHED!! I purchased this automobile from Shawnee Mission Ford against my better judgment and this is what happened. The Hail damaged has been repaired but they have literally ruined my car!

Will never go back

Apr 10, 2014

I wish I read these reviews before visiting the used car area and the warning about Tim. My wife and I had Tim wait on us. Yesterday we went back, and I started questioning Tim on SM Fords higher Admin costs than other Ford dealers and their prices seemed a little higher. Tim became very rude and angry, and when I mentioned to my wife that we should probably leave, he said I think that would be a good idea. As we were leaving he stated he didnt know what I wanted of him that he put in so much time with us. Please, we paid three visits, test drove 4 cars by ourselves, and he thought we owed him to spend $20,000. I told him we liked this car but wondered why the same car with more options was cheaper at Zek Ford. He then asked me why I was even there at SM Ford. I dont know if they are all like this, but avoid Tim at all costs.

Will Never Come Back

Apr 10, 2014

"I wish I read these reviews before visiting the used car area and the warning about Tim. My wife and I had Tim wait on us. Yesterday we went back, and I started questioning Tim on SM Fords higher Admin costs than other Ford dealers and their prices seemed a little higher. Tim became very rude and angry, and when I mentioned to my wife that we should probably leave, he said "I think that would be a good idea". As we were leaving he stated he didn't know what I wanted of him that he put in so much time with us. Please, we paid three visits, test drove 4 cars by ourselves, and he thought we owed him to spend $20,000. I told him we liked this car but wondered why the same car with more options was cheaper at another Ford dealer. He then asked me why I was even there at SM Ford. I don't know if they are all like this, but avoid Tim at all costs

Very satisfied with Tim Ramsey!!!!

Apr 5, 2014

Bought many many cars in my life time, and have never had more pleasant experience as i did with Tim Ramsey. Very polite , very courtious. Was honest from the start. Was a smooth transaction from start to finish and did a great job following up after the sale. Would highly reccommend him to friends and family. And will purchase my next vehicle from him also. And by the way i love my Ford Focus!!!!.

Amy

Feb 6, 2014

I bought my very first car from this dealership and from the beginning they were so helpful and nice. Rhianna was extremely nice and nothing short of amazing!! I definitely reccomend buying a car from them.

larry

Feb 6, 2014

bought a raptor from rhianna. she is the one to go see. very helpful with the ordering and delivering of the truck once it was built. would buy another truck from her again.

pesekgp

Feb 6, 2014

I purchased my second new vehicle from Shawnee Mission Ford and couldn't be happier. The staff were very professional and friendly. It was definitely the easiest car buying experience I've had in my life. I was able to get great financing. They help setup "Sync" and explain how the functionality of it works. Which was so nice since I've always had basic vehicles. I've also had my oil changed a few times there and haven't had any problems. They even put in my K&N air filter for me while they were changing my oil for no extra cost! My only gripe was they didn't reset the oil life but it was super easy for me to figure out and reset myself.

Pam B

Feb 6, 2014

We purchased two Escapes last year from Shawnee Mission Ford. Rhianna and David B were great to work with and were very helpful through the process. The service department has been great and was very accommodating putting air in my tires when the service light for it came on (I have a fear of putting too much air in tires and them exploding). I have referred several friends to them as well.

The S Family

Feb 6, 2014

We have bought 3 vehicles from Shawnee Mission Ford and have had nothing but outstanding experiences there!!! Everyone was friendly and accommodating! Rhianna was awesome to work with and answered all my questions! Even entertained our 3 year old while we were checking out cars! The car buying process couldn't have been any easier! I would definitely recommend this dealership to my friends!! We will be back soon to get my mother in-law a new car!!

Mike Beckman

Dec 30, 2013

I was upset that I had to wait two and a half hours to get my oil and transmission fluid changed and then the outrageous amount that was charged for the transmission service I do not want to go back for service in the future.

Justin Cottrell

Oct 20, 2013

not once but twice, you all have fixed my car and giving us the keys. twice now it has broken down after being signed off on by your incompetent, negligent body part guys. my car is being towed to you all and I am requesting a loner car be provided free of charge to me due to negligence and incompetence for what you all call Shawnee mission FORD, Dysart taylor lawfirm will be contacting you tomorrow to find out all the details and take action if necessary.thank you for your worthless customer service. signed, Justin cottrell

Honest Opinion

Jul 31, 2013

Visited the used car part of the dealership. Tim was very rude and entitled. Made very rude comments towards me, I was very calm and wanted to know all the facts about a car, Tim insulted me. Didn't let Tim phase me too much, I went over to the new car part of the dealership and Rhianna and everyone there were very apologetic for Tim's uncalled for behavior and really understanding. The new car part was extremely nice. I find it rather sad that one person could lose business for the whole dealership.

Happy Girl!

Jul 17, 2013

I bought a 2014 Mustang and the service was outstanding! They were friendly, committed and successful at getting me into the car I actually wanted. It was a very pleasant experience and I have recommended them to all of my friends who are in the market for a car!

presto114

Jul 8, 2013

I have taken my F150 into their service department for oil changes and misc. minor things since new. I have to admit they have always treated me right and have been fair on the prices. Fast turnaround on oil changes and they always act like they are watching out for my best interests. In 90,000 miles the only things I have had to do have been oil service, a fuel pump at 72k (covered under fabulous warranty-cost me $100 including a 120 mile tow) and I finally just replaced the Hancook tires at 85k. The truck still rides like new and has held up remarkably well. I would strongly recommend this dealer and their people. I would never brag about a car dealer, but these guys really are wonderful to deal woth.

Happy Guy

Nov 9, 2012

Just bought a 2012 pre-owned Hyundai Sonata Limited from Shawnee Mission Ford. Salesman was friendly, informed and not pushy at all. It was probably the easiest buying process I have ever encountered. The dealership is very clean, the inventory is displayed well. This is a first rate dealer. I hate shopping for cars but this was a great experience.

Dr. George Dennis

Nov 7, 2012

Bought a 2005 Ford Thunderbird from them. Car was in pristine condition. Tim and Mike were great to work with. Highly recommend.

CarsCars

Jul 12, 2012

I had inquired about vehicles they had on their website. Salesman text me back, told me it was still there. 30 minutes later, I drove out there, and the vehicle had been sold. I was very specific on what I wanted and was very upset to know that I drove 30 minutes to this dealership for nothing. She lied, probably to get me there, and it wasn't even the right year that I had asked about. I walked around the lot for 15 minutes, was never even noticed. Went inside and had to walk around to the offices looking for someone to even help me. Crazy. Will not go back.

mlocke

Nov 9, 2010

I've been taking my 2004 Ford Taurus there for service since I bought it and have been satisfied with the service. I took it there for repair this last week. I was told my catalytic covertors were clogged and it would be $2,000 or more to fix it. I gave them the go ahead to fix it and was told it was ready to pickup on Saturday.When I picked the car up and drove it, the car ran worse than it did when I left it there. I almost didn't make it home.I'm the kind of person when something isn't fixed properly or I'm disatisfied with the service, I don't complain. I JUST DON'T GO BACK EVER AGAIN. YOU'VE JUST LOST A GOOD CUSTOMER.Needles to say I traded the car in at another dealership (NOT A FORD).