Used Cars for Sale at Sheehy Subaru Springfield in Springfield, VA

OrravaNMJ

Oct 4, 2016

Dul Ganchimeg is the best consultant we've ever dealt with since we could say buying our first car. He is patient, cheerful, friendly of the best personality in car buying customer interaction experience . He made sure that before we left the dealership, we have all the information we needed regarding the functionality and special features of the vehicle. We commend and recommend him his job well done and hope that he keeps his work ethics now and ever. Sincerely,Jim and Rose Navarro

Subaru

Oct 3, 2016

I really like this dealership, the workers are really friendly and helpful. The location is really easy to find and the prices are afordable. Thanks.

myah

Sep 21, 2016

I don't normally leave reviews, but the service and extensive product knowledge that me and my family received by Raj, Chris, and Sabrina was top notch! When I first came in, I noticed it was very casual and very energetic. I didn't have a bunch of salesmen jump on me like I had at the Honda dealership. Raj greeted me and found the exact car I was looking at, went through all the features and was very patient with my questions and taking the time to show me how the touchscreen radio, bluetooth, and EyeSight works. When it came time to negotiate the price, I was amazed by the first numbers presented and was better then I thought. With how the numbers turned out I even went with the VIP package and the extended warranty (from Subaru!) based on recommendation and description from Raj and Sabrina. I am very happy and will be calling Raj for my next purchase!

Brad

Sep 9, 2016

Bought my subaru here-- was treated like an actual human being and was cared for like a friend. This dealership is incredibly unique in that they treat their customers with a great amount of respect and offer fair deals on their vehicles. The service department has been INCREDIBLY good to me and worked tirelessly on my car while providing honest feedback. These guys know their cars, as many are subaru enthusiasts themselves. I would trust them any day with my car. Excellent group overall.

Cathy

Aug 8, 2016

i was very nervous making the decisions picking out a new vehicle and needed many test drives and had many questions. Andrew Yeboah at Sheehy Subaru of Springfield was so patient and kept me calm. He was always upbeat and made my decision and my purchase enjoyable. He was very knowledgeable too

Subaruowner123456

Jul 30, 2016

I recently made an appointment for service after having had a problem with my car diagnosed at another shop because I wanted OEM parts. Upon my arrival, the gentleman at the service desk told me to stick around for 45 minutes to an hour so they could verify the problem and decide how to proceed. 3 full hours later, he got me from the waiting room and charged me $130 to identify the problem I already told him the car had. He said they could not complete the service so I made an appointment for the following Saturday. When I got there, a new service rep informed me that they accidentally scheduled the service for another week ahead (even though I confirmed this with the employee) they did not have the parts and could not complete the service. The employees made no effort whatsoever to help me out in anyway and just kept messing up. My car is getting fixed at another Subaru dealer where they were competent and helpful. I am not one to post reviews or complain but this service was so bad it would be comical if it weren't so frustrating.

Mo

Jul 13, 2016

When you visit Sheehy Subaru you have to ask for Adam Edwards. I went in a few weeks ago to test drive a few vehicles. Adam immediately acknowledged my husband and I when we walked into the dealership and was extremely helpful and knowledgeable about the automobiles. We advised him that we were only there to test drive and were also planning on visiting a few other dealerships. He wasn't pushy about making a sell, he said the vehicle would be waiting for us if we decided to purchase from Sheehy. We did not return that day and did not receive any phone calls from him, unlike other dealerships that we visited. We returned Sunday and purchased the vehicle with confidence! Adam treated us like family! If you're looking for a salesman that is funny, knowledgeable, personable and goes above and beyond, ask for Adam!

jvanvalin

Jun 28, 2016

WANTED TO GIVE A 0....BUT YOU FORCE ME TO PICK AT LEAST 1 STAR...YOU DON'T EVEN DESERVE THAT!!Subaru has elected to let the individual dealerships run (i.e. operate with autonomy, full authority and control) the service of the vehicles that are bought, sold and serviced. Which is "supposed" to allow the individual stores to tailor their service and customer experience to their clients. However, there is no central control agency that ensures a minimum level of quality service or consistent experience. The dealerships, seem to run in a manner where they, simple look at everyone as a potential source of revenue rather than feeling any responsibility toward customer, at all. The result of that management decision, Subaru's decision, in my humble opinion, is that any service one receives at any Subaru dealership totally inconsistent with achieving a positive customer experience. The service teams that I have been involved with, have either been very, very poorly managed, full of poor performers or they simple do not care about providing quality workmanship or service to the client. In my experience, specifically here at Sheehy, the service staff clearly has taken an adversarial stance with respect to the client...it seems to me, that they lie to you quite regularly and find every possible reason to, not only, minimize the issue in question but, also, look to every issue or concern as another opportunity to make money. Basically, if Subaru, Subaru of America or the individual dealership (Sheehy Subaru of Springfield) isn't making money off the interaction...then there's no interaction and everyone points the finger at everyone else. Specifics: My vehicle is a 2005 Subaru Baja Turbo.1. Brought car to dealership in Michigan, while on Christmas break in 2012...had to get the clutch and fly-wheel replaced for an ENG CONTR light? Then, when I started having issues with the work from that fix, took the car in to Sheehy Subaru of Springfield, VA (back in town) and asked them to fix up the work/issue that the service techs tried to fix up in Michigan. It was within 1 year but, no luck, they told me I would have to take the car back to Michigan to get that handled. xxx?2. Brought car to Sheehy Subaru in summer of 2014. A substantial amount of money (pretty sure it was over $9000) in repairs was done to my vehicle (if not all, most of the issues stem from an Engine design that has known issues). Of course the individual dealerships have no problem selling fixes to problems that continue to come up...because it's (either a purpose built failure or the decision was to handle the common known failure as a source of income). However, I was willing to accept the charade assuming they could fix my car up (as I really like my vehicle...except for the engine issues). Anyway, at the time, I told Sheehy, since you are opening up the engine, do a full check on everything...I don't want to have to come back for any more engine issues after this fix. I was verbally assured that this would happen. One thing I found interesting, again the work done on the vehicle seemed to be in the manual transmission and other things NOT focused on the Engine. I brought this up when picking up the vehicl but, was told to drive the vehicle and see how things go. I called twice more in the first year after those repairs indicating that I was intermittenantly getting the ENG CONTR light, again. Was told to bring it in when it a steady problem. Which didn't occur until the spring of 2016.3. Finally, had to take the vehicle in because the ENG CONTR light was pegged on, i.e. the exact same thing that had been happening in 2012 and 2014. Brought my car in the Sheehy and they want me to pay...again. Are you kidding me? You couldn't fix the car in 2 previous attempts and over $10,000 dollars of reparis and you expect me to believe you have a clue? Unbelievable!4. Just prior to #3 above I received a letter from Subaru indicating that they would buy my vehicle off me, as it's highly desireable. Interesting?5. Now, Subaru of America has offered me a "Loyalty" discount on a new Subaru to make up for the problems I have experienced to date. Amazing!BIG PICTURE: This demonstrates a pattern of behavior designed to take advantage of the consumer.THERE IS NO WAY I WOULD EVER DO BUSINESS WITH SUBARU AGAIN...GIVEN HOW THEY HAVE TREATED A TRUELY LOYAL CUSTOMER!!Jason Van Valin

Subyguy

Jun 18, 2016

My salesman Andrew Yeboah was extremely informative and helpful when I bought my new Subaru from him. He gave me a good price and was extremely helpful afterward when I was trying to get up-to-speed and all of the new functions of my new car. He was patient, informative and helpful (and did not roll his eyes once when I asked stupid questions!!!)Best dealership around. If you want a GREAT car and GREAT salesman and service, Sheehy Subaru of Springfield is the place to buy your next car. Subaru Rocks!!!

Svxtacy

Jun 3, 2016

I visited here and had a problem fixed same day within a short time period all above satisfactory expectations. All the employees were very friendly and the lobby was very clean and accommodatinget.

Lamtai

May 28, 2016

We came and left with a preowned 2013 Highlander. Raj (sales consultant) and Sabrina (finance director) were kind, patient and worked really hard to help us with this car purchase. They were not pushy and seemed genuinely wanting to assist us in the process & getting us the best price and product possible. The staff from the sales dept seemed to have a good rapport with one another and it was a relaxed environment. I would highly recommend this dealership to anymore.

Just another car buyer

May 16, 2016

I dont do this often but wanted to tell Raj Kapur thank-you for making our buying experience at Sheehy Subaru a real pleasure from initial browsing to final sale and delivery. His pleasant demeanor, patience, and sense of humor were greatly appreciated. My wife loves Stella (2016 CrossTrek Limited) a far cry from when she purchased her Lexus RX350 four years ago. The Lexus dealer was equally pleasant but my wife never really connected with their car. She is happy once again. We will be sure to send potential buyers your way. Thanks for all your help.

KatieV125

May 14, 2016

While I did not buy my Impreza from Sheehy I was welcomed with open arms for my cars first oil change. I should mention that my first oil change would be free from the dealership I purchased the car from, but their hours are 9-5, M-F and I work. Being in desperate need of the service I called Sheehy and talked to Robin Sim. He told me to come in after work and that it would probably take about an hour. When I arrived Robin helped me again. I was checked in right away, my car was serviced (they even washed and vacuumed it), and it took less time than expected. He even realized that I was paying for a service that would have been free from my original dealership and gave me a discount. He has gained Sheehy a loyal customer. I will be returning for all future servicing. They are fast, available, and treat you with understanding. Great work. I'm very satisfied.

Jake H.

May 13, 2016

I came in wanting to lease a new Subaru. The sales consultant sat down with me and pulled a couple of models around front for me to look at. He was able to answer all of my questions (I had a lot) and was very friendly. The finance guy had worked in the industry for a very long time and was very knowledgeable about Subaru's leasing program vs other manufacturers. This was helpful because I didn't know much about the process. The process was without a doubt the best car buying experience I've ever had. I left the lot with good lease terms on a competitively priced Legacy. I would recommend Sheehy to a friend.

KEdwards

May 10, 2016

I have owned my Subaru Outback for 6 months and scheduled her 12,000 mile service (yes I drive a lot). I arrived a little late for my appointment, but was welcomed by Trevor with a smile and calling me by name. He went over the details of the service that was due and some additional items I could elect to have done as well as the cost of each item. I decided to have all required and optional maintenance done at one time as I live about 2 hours away (in traffic). It took a little longer than expected as I had added some items (along with an unexpected influx of customers). Trevor quickly apologized, and let me know of the additional time needed and offered a ride to wherever I wanted to go. As a VIP customer, I had the option of a "loaner" car which he quickly provided for me. I was able to get all my errands completed while they worked on my car. I was called immediately when the car was finished, but with no "rush" to return. When I picked up my car, it not only had everything done, but it was spotless (windows and all). The checkout was fast and informative as every line item was reviewed with me. It is well worth the drive to have great work done on my car, and to also be treated so kindly by knowledgeable staff. Thank You Trevor, and thank you Sheehy of Springfield!

sharon d

Apr 30, 2016

-No Pressure-No Stress-No RegretsI was pretty nervous about going into a new car dealership for the first time in 20 years! Larry, Dul and Chris went out of their way to patiently walk me through each step of the way and I got a GREAT DEAL!!Love my new Forester.....

Hannah

Apr 30, 2016

I stopped by Sheehy to inquire about a vehicle and drove off with one. The process was so quick and the staff was so friendly. My representative Tee ensured I got the best deal and he did not want me to leave without a vehicle I felt comfortable driving. This was my first time buying a car and it was not a bad experience. I would recommend Sheehy Subaru to anyone looking to buy a quality vehicle at an affordable price.

Patrick

Apr 18, 2016

If you go to Sheehy Subaru in Springfield, ask for Adam. I bought my scooby, a 2016 Impreza WRX. Adam is friendly and real with you. No pressure, as he wants to get you in the car that you want. Customer service and buying process are A+. I was in a Sunday originally wanting to just take test drives, it started getting late and they were closing up shop, but the staff remained professional and got the sale done. Only knocked the facilities to 4 stars because the lot is small and the selection was minimal, at least for what I was interested in, may not be the case for other models.

openrd495

Apr 17, 2016

Working with Larry McGill was a great buying experience. We never felt like we were being rushed or pressured to buy. With this being our first Subaru, Larry was extremely helpful and accommodating throughout the buying process. I highly recommend seeing Larry McGill and the team at Sheehy Subaru.

Ih8diswebsite

Apr 14, 2016

I have to say, we started out with a good service experience and things generally being done correctly. However, as soon as we drove away from the lot with a new car, the problems started rolling in. First, the initial loan contract was missing some critical data when it went off to the bank and of course the bank denied the loan. We had to sign a new contract so no big deal but no one needs an unnecessary errand in their day. Next, we find out that we were double charged a significant down payment and again had to to call the dealership and have that fixed. Most recently, after being assured that there were no problems multiple times, we find out the dealership never got or somehow could not get the car inspected to meet state requirements. Again, I had to return to the dealership and get new temp tags and take care of the inspection myself. I reviewed our paper work for the car and realized why this never happened; they were trying to get an inspection for the wrong car! I try not be unreasonable but I can tell you that if I made a series of basic errors like that at my job, I'd be out on the street, hat in hand. I have never had so many problems buying a car from a dealership in my life. Hope they improve their internal process because it is clear that there are a lot of areas for improvement.

Cody Gilbert

Mar 31, 2016

I was looking at a 2011 used WRX and coming down from PA. Dul made sure to hold onto the keys and made sure that I had the chance to look at it first before anyone else. Kevin was able to give me a quick trade in and Sabrina got me a good rate for financing. Definitely a pleasant experience.

BPerlik

Mar 28, 2016

We shopped several dealers for this brand and found this one FAR EXCEEDED any other that we contacted. They really listened to what we wanted, quickly located a match, and gave us friendly, helpful, not-pushy assistance through the entire process. Our sales consultant, Dul Ganchimeg, was especially keen in making sure we were happy.

JOHN J REYNOLDS

Mar 23, 2016

Had a great experience purchasing my new car. No pressure to buy. Listened to what I wanted in a car and had car ready to show me before I got to the dealership. Joe even went out of his way to pick me up. Tiffany was great in setting everything up.

denisekhakicrosstrek

Mar 14, 2016

I bought my new Subaru from Sheehy Subaru of Springfield yesterday. I had a wonderful experience and I'm excited about my new Crosstrek. Larry was very courteous and professional and I'm thrilled with my purchase. I will definitely recommend Sheehy Subaru of Springfield to my friends and coworkers.

John K

Mar 10, 2016

The entire experience was both professional and painless. After doing some online research and determining that I wanted a Subaru, I contacted Sheehy Subaru online about a vehicle they had listed. Within minutes Tiffany called me with the information about the vehicle, a 2015 Crosstrek. I went down and was met by Tiffany, who then handed me over to Tom Reber to see the SUV. I took the car for a test drive and liked it. Tom presented his numbers, I countered with my numbers and we were done. I arrived at Sheehy at 12:30 p.m. and I was headed back to work by 2:30 p.m. Additionally, as this car was a gift for my wife and I wanted to surprise her, Tom and the staff at Sheehy delivered the car to my wife's work in Reston. If you want competent service at a good price with pleasant people, go to Sheehy.

John K

Mar 10, 2016

The entire experience was both professional and painless. After doing some online research and determining that I wanted a Subaru, I contacted Sheehy Subaru online about a vehicle they had listed. Within minutes Tiffany called me with the information about the vehicle, a 2015 Crosstrek. I went down and was met by Tiffany, who then handed me over to Tom Reber to see the SUV. I took the car for a test drive and liked it. Tom presented his numbers, I countered with my numbers and we were done. I arrived at Sheehy at 12:30 p.m. and I was headed back to work by 2:30 p.m. Additionally, as this car was a gift for my wife and I wanted to surprise her, Tom and the staff at Sheehy delivered the car to my wife's work in Reston. If you want competent service at a good price with pleasant people, go to Sheehy.

twilly

Mar 4, 2016

Enkhbold "T" Tsogtbilegt made my purchase of a new Subaru Legacy much better than car buying experiences I have had in the past. I was undecided on what make of car to buy and had test driven 6 different manufacturers models in the Legacy class. "T" not only knows everything about Subaru's but has a good knowledge of other makes as well. Without pushing the sales aspect he contrasted what the Legacy had to offer versus the others I was considering. I visited and touched base with him over a period of time as I made my decision and never felt pressured, only helped. Very friendly, helpful and knowledgeable - that's what I want in a salesperson. I have had my Legacy for a few months now and am happy with my buy. I would recommend anyone in the Washington DC area interested at all in a Subaru to talk to "T" at Sheehy Subaru in Springfield VA.

dcswoosh55

Feb 26, 2016

Tom Reber made my car buying experience incredibly simple. Honest, candid, and worked tirelessly to help me find the perfect vehicle. Can't wait to drive my new Outback.

Dave

Feb 16, 2016

I met with Tee who got me a great price on a new Impreza. He picked me up from my house, as I didn't have a car and no ride to the dealership, on the day I was going to pick up the car. Friendly service, highly recommended!

dwbrown228

Feb 15, 2016

I met with Enkhbold "Tee" Tsogtbilegt who got me a great price on a new Impreza. He picked me up from my house, as I didn't have a car and no ride to the dealership, on the day I was going to pick up the car. Friendly service, highly recommended!

n2srs1124

Dec 30, 2015

On the afternoon of 12/26/15, my brother/hubby and I came into the dealer with the intention to buy a new car. We didn't get greed by anyone. My brother had to hunt someone down to help us. The manager Chris introduce us to our salesman Mr. Dean Todd. Dean was not helpful at all. He didn't seem like he wanted to help us. I didn't feel welcome at the dealer but more like piss off that we had to be stuck with Dean. I feel very intimidated. When he actually show us the car to test drive, he didn't even wanted to go test drive with us. Other dealer require a salesman have to be in the car with the customer so they can explain to the customer about the feature of the car. NOPE not with Mr. Dean. Dean gave us the car but didn't explain anything about the car to us. He say he was busy which he was NOT. After we got back from the test drive we saw him sitting in his desk with his PC doing NOTHING. I can see he really don't want to deal with us at all. Also, he was giving my brother, my husband and I an attitude. I didn't appreciated the fact he handed the key of the 2016 Crosstrek crystal white to the other salesman right in front of our face when we were in the process of talking about a deal. Shish, who does that? He doesn't even wanted our business at all. I feel I was being force to buy the crystal white 2016 limited crosstrek when I don't even like the color. I told him I wanted the other color. He say is a special order kind. The way he acted seem like he didn't care about us. Many time he told us that there are more customer than more Subaru car. What kind attitude is that?? Very bad customer service. No salesman tell their customer that. As a customer I am here to buy a car, not to deal with attitude salesman. With that concede attitude I wish him good luck on his salesman career in the future. Worst Customer service ever that I encounter!!!The thing that tick me off the most is when he told us this "I can sale this car by today or by the end of the week." Unbelievable!! Mr. Dean Todd is a very RUDE and unprofessional salesman that I ever meet. Throughout the whole experience I was so frustrated and mad that I don't ever want to come back to Sheehy Subaru Springfield, VA again.

kingsley355

Dec 28, 2015

Shopped around for a long time came back to Sheehy Subaru because of the friendly service they provided during our search for a new car. Our salesman Minho Kong and the service manager Chris Barr were very accommodating, friendly and professional.

Archerday

Dec 24, 2015

I worked with Larry McGill. I was quoted a full and final 'out the door' price and it was honored. Just the week before I walked out of a previous dealership because they couldn't give me the price they quoted me. Thankfully, Larry was not like that. Wyatt, in finance was pretty straight forward. His job is to sell those warranties and such, but I never felt any pressure. It was fast, smooth, and efficient. No one was too pushy, yet they could answer all of my questions. I give Sheehy a strong rating. I would buy from them again.

jhq

Dec 19, 2015

I am a long time Toyota owner having driven my first Toyota in 1969 while stationed overseas. Since then I have owned 13 Toyotas including my wife's 2011 Camry. I was looking for a replacement for my 2004 Highlander. I was looking for something smaller than the new Highlander. I test drove the RAV4 but was not comfortable with it. I reluctantly decided to look elsewhere. I had heard good things from friends who drove Outbacks and decided to check them out. On our first visit to Sheehy Subaru we were met at the door by Chris Barr. Very helpful and knowledgeable. Answered all of our questions and let us look at our leisure, but let us know he was available if we needed anything. We took a test drive and I was pleased with the quality and handling. After several days deliberation we decided to buy an Outback. On our return we found that Chris had been promoted and he handed us over to Larry McGill. Just as friendly and knowledgeable as Chris. He gave us an excellent orientation on he features of the car and has been available to answer questions since we bought it. Adam Edwards of the Finance Manager made handing over the check almost a pleasant experience- almost. Overall I believe it was as good of a new car buying experience as one can have. Check out Sheehy if you are in the market for a new car

Forrester Owner

Dec 3, 2015

Raj was especially knowledgable in all aspects and features of the vehicles. His demeanor was especially appreciated (calm not pushy), while still conveying that Sheehy would like to have my business.

tt-new subaru

Nov 24, 2015

Robert Eisenbach was an excellent sales rep. He was very personable and provided practical advice. He answered all my questions and went out of his way to make sure I was comfortable with my decision. When I notified him that my MD tags had not arrived, he promptly responded that he would take care of it...and he did. Sheehy is lucky to have Robert on staff. David Kim handled my financing. It was a simple process and David was efficient and easy to work with. Bill Gallagher promptly contacted me in response to an online request and followed up in a timely way to let me know the car was not on the lot.

HKLong

Nov 10, 2015

Car shopping is my absolute least favorite way to spend a Saturday, however, sometimes you have no choice. That said, my experience at Sheehy Subaru this past weekend just might make me change my mind. We had the pleasure of dealing with two wonderful employees who made the entire process actually enjoyable. Robert Eisenbach was a fantastic Sales Associate, knowledgeable, personable and down to earth. He was truly great. Adam Edwards made the financing process fast and painless, all while making us feel like more than just customers. Thanks to these two employees, we had an all around great experience at Sheehy Subaru. I'd recommend them wholeheartedly to anyone in the DC area shopping for a Subaru.

CGuy

Oct 21, 2015

All around excellent place to do business with and Reggie was the best! He was patient and took his time to go over everything. I would certainly recommend Sheehy Subaru if you're in the market for a Sube!

Michelle8912

Oct 20, 2015

If you are in the Washington, D.C metro area or northern Virginia and are looking to buy a Subaru, Sheehy is where you need to go.We had a great sales experience; no pressure, transparent pricing and outstanding customer service.From the moment we met Tom Reber, he went above and beyond to help us understand the great features and advantages of the Outback and his knowledge of the vehicle and his enthusiasm with which he demonstrated it just made the experience so much better and frankly, more enjoyable.

Michelle

Oct 20, 2015

If you are in the Washington, D.C metro area or northern Virginia and are looking to buy a Subaru, Sheehy is where you need to go. We had a great sales experience; no pressure, transparent pricing and outstanding customer service. From the moment we met Tom Reber, he went above and beyond to help us understand the great features and advantages of the Outback and his knowledge of the vehicle and his enthusiasm with which he demonstrated it just made the experience so much better and frankly, more enjoyable.

KAL4NI

Oct 6, 2015

This car buying experience was unlike anything we had experienced. MY wife and I did research and for more than a year. We visited dozens of dealerships and sat down with more representatives than I could count. We told Tom how much we wanted our trade-in to be valued, he met us without issue. We had firm numbers we needed to meet before pulling the trigger, and Tom was patient and helped us meet those figures. Tom was not all obtrusive, he was relaxed and laid back; the antithesis of what you think about when you think car salesman. I would recommend working with Tom to anyone.

ach-alx

Oct 2, 2015

Very pleased with my purchase experience at Sheehy Subaru. My salesman (Ken) was friendly, informed and made for a great buying experience. Sheehy was able to give me significantly more for my trade than competitor dealers and made a very large, difficult decision much easier. I will definitely consider purchasing additional vehicles from Sheehy Subaru in the future, and have so far loved my new car! Thanks, Sheehy Subaru!

luckyrose

Sep 28, 2015

This is our first time to buy and owned a subaru forester and Tom Reber is the one who help us. We had a best buying experience for our first and new Forester. Tom explain clearly everything that we need to know about subaru forester. He is the best sales associates I ever met. He is an asset to Subaru Sheehy. He is a great guy. I like talking to him. He is friendly . He knows what he is talking about. If the highest rating is 10, I will give him 11. Thanks Tom! Rosa

JG

Sep 26, 2015

Really good dealership. I'm pretty impressed and Tom is a great Sales associate. The cars are nice and the detailing is great. The service was consistent and they weren't pressuring. Overall really good experience. Great!

MN252

Sep 21, 2015

I purchased a new 2016 WRX about a month ago but wanted to wait to post a review so I could let the purchase and new car feeling wear off. Bill Gallagher contacted me by phone shortly after I put in a TrueCar quote request and discussed the car and options I was looking for. He told me about the vehicle they had in stock that matched what I wanted and sent me a follow up offer that was lower than the original TrueCar quote with no pressure at all to come in. I went to the dealership a week later and worked with Larry McGill on the purchase. He allowed a short test drive (some dealers won't let you do this at all with WRX) and was patient throughout the process (I brought my 3 year old son) and met my target purchase price for a easy purchase experience. Financing application and purchasing took a little longer than I expected but that is to be expected on a Saturday. They matched the lower interest rate that my bank offered (so I'd recommend getting pre-approved since no current financing deals on WRX). Overall very pleased with the purchase a month later and would definitely buy from them again. Receptionist was very friendly, remembered our names when we returned to pick up the car and called a few times after the purchase to check in on how the car was working out for me and it was nice to talk to Greg about WRX's while I was waiting for financing and they had free pizza!I highly recommend the new WRX. Fun car to drive but also comes with some great technology so it works as my commuter car throughout the week. I don't want to get too far off track talking about the car, but the 2016 WRX has been hard to fine and the wait time ordering it can take 6-8 weeks so it was great to find one with everything I wanted at a fair price just above estimated dealer invoice.

Cristina

Sep 18, 2015

Definitely do your research during your selection process. If you are at Sheehy in Springfield, definitely see Tom Reber. Tom and his team are pros. You will not be disappointed.

Cristina

Sep 17, 2015

I took a chance coming here on a Sunday afternoon... I am glad I did! Tom Reber was busy with another client, so I first started talking with Greg Maslowski. I was upfront and told Greg what type of Impreza I was looking for, and it happened to be the dealership had the cars I was looking for in their inventory. They provided multiple options that they thought would be a fit. Greg was quick to provide a quote, and later Tom was able to join after finishing with his other client. Not only were Tom and Greg really personable toward me, they had such a rapport with one another that they were able to work diligently together to provide me answers to all my questions. Tom was extremely attentive and patient in person and through email, he was quick to reply on emails regarding the multiple models I inquired about. I want to also give additional thanks to Wyatt in Finance, he did great such a wonderful job despite my horrible attitude at the end. He was extremely professional and did go above and beyond to see what financial options would work better for me.The Sheehy Subaru Team of Springfield rocks!!!!!

Kev

Sep 10, 2015

First of all I am very critical, as I'm sure most are, when it comes to spending money on a car. I went in with homework done and the specific car in mind. My sales person was Greg Lopez. He confirmed what I was looking for and showed me what they had in stock. Unfortunately they didn't have the model or color WRX I was looking for, so he and the sales manager searched and found the one I wanted. Greg was very attentive, responsive and knowledgeable from start to finish. They pricing I got was great and Sabrina the finance manager was awesome. I can say that this has been my very best car buying experience thus far!

jd61

Sep 3, 2015

We had a good experience at this Subaru dealer. Our sales rep was Raj. He was very nice and definitely not pushy at all, which suited our style. I even wondered if he was in the right business considering how modest he was. He took us on a test drive and explained the features of the car thoroughly. When we came back to the dealership he again was very patient and did not push us to make a decision. He even picked up water and coffee for us while we decided.When we negotiated our price it was easy. We told Raj gave us a great price that beat other dealers right from the start!It was definitly good to buy from a salesman that drives his product, he knows his Subarus/If you're there buying a Subaru, ask for Raj!

MDB

Sep 1, 2015

Superb customer service, fantastic new car pricing, and fabulous trade-in value. Listened to my questions. No sales hype. Closed deal in less than 1 hour.

Walt

Aug 31, 2015

I initially came in contact with Chris in the middle of an awful situation. I was traveling back to my home in PA when my car died on I-95! I had it towed to Sheehy just to get it off of 95 and in a secure location. Chris was my initial contact at Sheehy. He recognized my tough situation and couldn't have been more helpful. I traveled back to Sheehy a couple of weeks later to dispose of my old car (it wasn't worth fixing) and purchase a new one. Chris seemed to recognize me as soon as I pulled into the dealer lot! He introduced me to the sales manager and explained my situation. From there, Chris and everyone at Sheehy worked with me to get me into a new car at the price I needed and on my way home. Even though I live three hours away, I can honestly say I would make the trip again to see Chris when I need a new car.

KEdwards

Aug 31, 2015

We arrived at the Sheehy location in Springfield and it was buzzing with people looking, people buying, and sales people trying to help everyone. We were introduced to Tom and he asked what we were looking for. I knew exactly what I wanted but had not driven an outback, so he got the keys to the one closest to what I was looking for and the test drive began. Tom was calm and more of a listener then the hard-pressure sales I've been used to. He asked questions of what I liked and didn't like in the vehicle and explained with as much or as little detail as I wanted. He was honest in what could and could not be done and provided clear answers; he even saved me a bit of money by ordering a package instead of the options separately. We ordered the car, left a deposit, and were on our way. Was the easiest process I've ever had in car sales. I'll be leaving another review once my new outback arrives and I take delivery; I expect to be even happier once I can drive her home. Thank You Tom!!

wrxguy

Aug 30, 2015

Don't go to anybody but adam! He will get you the c a r you want and make the whole buying experience pleasant

forzafanatic15

Aug 30, 2015

Adam is awesome definitely recommend him for anybody trying to get a subaru!!!!

Lauren

Aug 29, 2015

Had a wonderful buying experience from this dealership. They worked with us to help us get the car we wanted exactly how we wanted it. They helped us get to our ideal price buy applying deals and discounts. Adam the sales associate who helped us had great customer service, was personable, honest, and really had our best interest in mind. Would recommend this dealer and sales rep!

carfantic15

Aug 29, 2015

Adam was great! He's been very helpful in trying to get me in a subaru and helping me with all my hurdles that I've had to face and never said no to helping me he's taken the challenge head on without even batting an eye I'm really excited to find out if I can get the car that I really want. He's an awesome salesman as a retail employee myself I'm glad to see there are still people out there that value customer service as much as I do!!!

JNav

Aug 28, 2015

Ordered/purchased a new 2016 Legacy from Larry McGill and Brandon Stanhope. Larry made the purchasing process seamless. He knows his product and is an excellent salesperson. Larry even held my car for 2 weeks on the lot because I left the country the day it was delivered, but had it detailed and ready to roll the day I returned from vacation. My wife bought her 2011 Forester from Sheehy with a different salesperson and we received the same level of professionalism then and now. The dealership as a whole, seems to treat customers with respect. They sell cars and are good at it. Subaru makes it easy on them by making great AWD cars. Never do you feel like you are getting hustled or pressured into buying something that you may not need. They show you the products they have and help you choose what fits your life. They have the potential to make good deals and I would recommend them to anyone looking into getting a quality product. Betty in financing was excellent to work with as well, no pressure to add extended warranty or Sheehy VIP. Strictly recommendations and suggestions. All in all, great experience. We will be back and we recommend them as a dealership.

nova mom

Aug 25, 2015

Recently purchased and financed a new XV Crosstrek from Tom Reber at Sheehy Subaru. From the first email inquiry to delivery of the car, Tom was knowledgeable, helpful, courteous and super reliable. Made the process easy and enjoyable, even with my hectic schedule. Thanks to Tom and the Sheehy team.

Brian_E

Aug 25, 2015

I've been looking at replacing my 2004 Subaru Forester with a newer one for about a year. Having decided to wait until the 2016s were introduced, I contacted Larry McGill of Sheehy Subaru with my preferences. He found what I wanted on the way to the dealership so I reserved it. He quoted me what I considered to be a great price and kept me informed of progress and the car's arrival. When we went in to check it out, Larry could not have been more helpful or professional. Once we decided to buy, he, the vehicle prep staff, and financial person--Sabrina Morgan--made the entire purchase process as efficient as I've ever seen one in my many years of car buying experience. I love the car, and look forward to receiving the few add-ons that are owed to me in short order.

Liz

Aug 22, 2015

Process was easy and Tom was very friendly and fun to talk to!

Jess

Aug 21, 2015

Very efficient, easy to understand process. Friendly people. I enjoyed working with Tom Reber; great no-pressure experience.

HopeJ123

Aug 20, 2015

I have never had such an easy time working with a dealership. I was treated with respect and integrity. Tom Reber is the best salesman I have ever worked with and the only one I will ever buy a car from again!

Subiesonic

Aug 10, 2015

Tom our salesman was very easy going and fun to work with. He made my husband, son and I not fell pressure of we had to buy something. The car I got is fun and zippy and I love it! Thanks!

Subiesonic

Aug 10, 2015

Tom our salesaman was really fun and easy going! He included our 5 year old in the process and helped exepidate the transaction swiftly since we had our child with us. Thanks it runs great!

Bob Wang

Aug 10, 2015

Adam is a very nice guy and offered me very good car buying experience. The whole process goes fine and he handled an unexpected event during the process perfectly. Really appreciated!

frankp

Aug 9, 2015

we saw a particularly appealing used vehicle and talked to Adam before driving 2 hours to the location. He had everything in order when we got there and we bought the car. Thanks Adam!

Hope Jarnagin

Aug 8, 2015

Everyone at Sheehy Subaru is so wonderful. They found the only car in the United States with the color, interior, and options I wanted overnight!!! They then brought the car down to their dealership for me. Tom Reber, my salesman, was so happy to help me with this. I could tell he was genuinely happy to go the extra mile to satisfy my particular tastes. Everyone I met there made me feel welcome and like they wanted my business. Tom was amazing! I will only ever buy a car from him in the future and will recommend Sheehy Subaru to all of my friends and family every chance I get. I happened to be vacationing in the area and stopped in to check them out. I am so glad I did.

Roxanne

Aug 8, 2015

We were very impressed with the way Adam handled the entire process of picking our new Subaru. If you are in the market, see Adam!!!!

C WITTEN

Aug 8, 2015

The dealership manager, Brandon Stanhope, and salesman, Larry McGill, we're extremely professional and accomodating. I appreciated there was no pressure applied to the sale and greatly appreciated the ability to take both vehicles home to try and decide which would be the best fit. This was key as I hadn't purchased a car in 13 years. Very efficient transaction and great price and loan rate. Looking forward to breaking in my first Subaru.

firstsubaru

Jul 30, 2015

My husband and I had a pleasant buying experience. The staff was friendly and very informative. We brought our 17-month old and the staff was very accommodating. They have no-haggle pricing, which is nice but they are firm with their offer. The current location is a little congested due to sharing space with Ford and Nissan, but they will be moving to a new location which will be great.

R&R

Jul 30, 2015

We stopped by Sheehy Subaru to just get an idea of what I wanted to do with my truck as far as a trade in. Tom was outside and greeted us pretty quickly, which we understand is normal for dealers. However, what was not the norm was that Tom Reber gave us a ton of information regarding what we were thinking about doing and put no pressure on us for a sale. I stated that I wanted to price other options at other dealers and he hardly resisted. Being so kind and informative and by not putting unneccesary pressure on us made us come back to Tom even though we moved out of the area! GREAT JOB TOM!

Meera & Scott

Jul 26, 2015

Prior to here, I had been to another dealer the day before and left undecided about which Subaru I wanted due to lack of information or their interest in assisting.The moment I got to Sheehy and wandered around the lot, Corey Jeffers came out to greet me and my husband. He was personable and took us into his office and listened to my concerns about how nervous I was with bigger cars like the Forester. He then advised us and showed us what he had in stock and what was a good choice and brought out the car for viewing and test driving; including the Forester!I had only just returned from Japan and was nervous to drive it out but Corey encouraged me to try it and even showed me how easy it was to use the back up camera!! He took time showing all the features etc with us and he even helped me test drive another Subaru too!I write this because if it had not been for Corey explaining the benefits of a Forester( spacious, safe for family) over a Cross Trek, I would have bought the latter due to my fear of driving bigger cars.The rest of the process was smooth except for price negotiation. Sheehy offers discounts to military but the USAA Auto Circle service would have given an even better discount. Wyatt, with finance, was great too. Customer service is important for me, I highly recommend Sheehy Subaru of Springfield, Virginia.Meera and Scott

lilacat

Jul 3, 2015

Tom Reber provided excellent service and took care of me especially considering it was his first day with Suburu. The staff and Finance department were delightful to work with.

extremelygrateful

Jun 22, 2015

Corey Jeffers responded to my online inquiry immediately about a 2015 Outback and we set up an appointment for the same day. He spent his entire afternoon and evening patiently allowing me to test drive the vehicles, answering every possible question, and giving honest advice about what was most suitable for my particular situation, needs, and spending limits. He earnestly desired that I receive the best possible deal and be totally pleased with the purchase. The Outback Premium that I selected drove like butter and features innumerable conveniences and touches that reveal such thoughtfulness on behalf of the Subaru designers. Every detail is truly impeccable from the interior lighting, cup holders, cell phone holder and power-lift gate to the gas mileage, cargo space, and hauling capacity. Yet, when I finally arrived home with it, after a 25 minute drive, it was clear that the car was not right for my back condition. I called Corey first thing the next morning (on his day off) and he began working right away with his managers about how they might best resolve the situation. The next day I came in and test drove all of the 2015 Foresters trim levels on the lot and found the Limited to fit me like a glove. I know that I can drive it across country with no back issues, and not even pillow supports. The visibility and steering wheel height are perfect and the car, itself, drives like me - in my test drive on the busy highway, I felt totally confident and safe. Ken, the manager spent the afternoon searching for a Limited in the color I wanted and found the perfect one - without the features I didn't need, but with those that were right for me. Sheehy Subaru proved its worth in not only gold, but most importantly, in virtuous and ethical service throughout this whole situation and at every step. Corey, Ken McAlpine (the sales manager), and Sabrina Morgan (the finance manager) did everything possible not to make me lose money on the deal, as well as not to make me feel guilty or remorseful about the original purchase and the great inconvenience caused by the trade. All of the employees interactions with me and with one another were admirable. Not only did Corey do everything to serve me fully once, but twice. If I were ever to purchase another vehicle, I would go straight back to him and recommend others to do likewise. He is a truly good man, whose moral compass is well-formed and highly operative. I shall be taking my Forester exclusively to Sheehy for maintenance with their VIP plan, and am as thrilled about Sheehy Subura, as I am about my new car. To top it all off, Corey took me over to their new location that is set to open in a couple months and it is terrific!

Alice

Jun 15, 2015

We worked with the salesman "Tee"Enkhbold. We were trying to decide whether to get a sedan or a small SUV. We are used to sedans but were thinking we might like the height of a SUV. Tee showed us the different models and very thoroughly explained the differences. Throughout the process he was focused on what features were most important to us. There was absolutely no pressure to have us buy something with more features than we wanted. If there had been a hard sell we would not have bought from Sheehy. (In fact, there was a Subaru dealership we had gone to where the salesman was too pushy and we did not go back.) We cannot say enough good things about Tee's manner and professionalism and would definitely want to go back to him if we need to buy another car.

Outback22015

Jun 6, 2015

Very much enjoyed my experience with Sheehy Subaru from the first test drive to purchase. The thing I liked most was that I was never pressured or upsold on anything. I used the USAA Car Buying Service and that made it an easy experience. They did not have the car in stock that I wanted, and instead of pushing something off the lot, they confirmed that I was not in a hurry and let me custom order my car they way I wanted it. In the past other dealers have pushed me to, take something off the lot. I now have exactly what I wanted and couldn't be happier.Tee did a outstanding job in handling me!

Safi M.

May 11, 2015

Worst car buying experience and total incompetence in their finance department. Dealer failed to cover my trade-in which has subsequently damaged my credit. Spent weeks calling in and showing up in person to say they did not cover the trade in even though they took the title, also filed a complaint with Subaru corporate, BBB, and State Attorney General's office. Staff was and still is completely unresponsive -- from General Manager Frank McCarthy to the Sales Agent Greg Lopez. It has been almost a year and we have not heard a response or follow up on clearing the negative reporting. 2nd time buying from this dealer and 4th Subaru.

Mike

Apr 18, 2015

After doing my research, I knew the car I wanted, the trim level and color. Since it was a very unusual item, most local dealers just tried to sell me what was on their lot (would meet their needs, not mine). Sheehy and Greg Lopez were the only ones that took the effort to search for my perfect vehicle and then delivered! I am so pleased.

finalmente

Apr 6, 2015

Friendly staff, great prices and excellent customer service. Robert took care of me when I went looking for a Lexus ES 350. The overall experience felt comfortable and relaxed and I wasn't pushed into buying any particular vehicle. The folks at Sheehy's worked with me to get the best vehicle for me at a great price. Next time I buy a car, I'm going to Sheehy's.

Evan

Apr 4, 2015

Friendly, attentive staff. No complaints at all on service. Had large selection of Forester and in the color desired. Test drive was on a good road and sales rep was helpful and informative.

Catie B

Mar 31, 2015

I bought my first Subaru from Chris Barr and had the easiest and most respectful car-buying experience ever. I contacted him after test-driving at another dealership located closer to my home, but they didn't have any 2015 Outbacks in stock and I would've had to wait 2 months to get one. Sheehy had one coming in much sooner and Chris immediately told me their best out the door price (lower than any others by a few hundred dollars). Chris told me when the 2015 Outback I wanted would be in stock, but that they'd expect it to be delivered 5-7 days before that date. Other dealers required a deposit of $500 that was refundable (or not at one other dealer I spoke to) and he refused to take any sort of deposit until I came in and met him in person, which was really nice. I went out that weekend to have my car appraised and speak to Chris about making a deal. I don't remember his manager's name, but he was very kind and also respectful when I did come in. I worked out the deal with Chris, got pre-approved for financing through Subaru, and they held the car for me without any money down at all! Although Sheehy couldn't beat the offer Carmax made me on my old car, they sent a very nice porter (Austin) to pick me up in traffic from the local Carmax where I sold my car that day and gave me a 2015 Legacy loaner to drive until my car came in. They really went above and beyond for me with the loaner! Throughout that next week, I had a lot of questions for Chris about Subarus and he was very kind and responsive. My car ended up arriving early (one week later) as Chris told me it would and it is perfect! Purchasing the Outback was a breeze because we had already made the deal. I experienced no high pressure tactics for add-ons or any sort of changes to what we discussed. Sabrina in finance was fabulous and actually ended up getting me a much lower interest rate than they had originally told me. She didn't have to do that and I would've never known that it was possible, so I'm really grateful for that. Absolutely everyone I came in contact with at Sheehy Subaru was very friendly, professional, and excellent to work with. I would recommend buying from them any time! They are honest and up front right from the start. You won't regret it!

rcore

Mar 10, 2015

Checked and made a appointment to test drive a truck and was told it was available Called before we left and drove 40 miles Was told by Corey Jeffers that it would be pulled up front Got there and no truck because it was sold the day before.

Corey

Feb 3, 2015

Minh took care of us when looking for a new Subaru Forester. The price was what we wanted and he helped us use a coupon from the Washington Auto show. He even helped me synch my iPhone to the car. Definitely recommended.

Jaqi

Feb 2, 2015

My husband and I stopped in on a busy Saturday (the last day of the month) to test drive a WRX. We were greeted quickly and introduced to the newest member of the Sheehy sales team, Robert Baker. Robert quickly determined what we were interested in driving, and then made a case with the sales manager to get us the keys to a WRX to take around the block. Unfortunately, the dealership's tight fist on the keys of WRX and STI may have cost them a sale. We were unable to compare the two cars side by side (an STI wasn't available for a drive), and our road test of the WRX was limited to less than five miles. We understand buyers want super-low mileage on a new car, but getting a sense of the performance in a car is a must. Throughout our test drive and visit to Sheehy, Robert was pleasant and conversational. He was very knowledgeable about other high-performance cars, but never put on a hard sale or made us feel uncomfortable. It's clear Robert's a car lover, and Sheehy is lucky to have a friendly and approachable salesman on board.

Isla Hombre

Jan 26, 2015

If you are thinking about buying a Subaru, go see Minho Kong at Sheehy Subaru in Springfield, VA. He is a low pressure salesperson who wants to make you a satisfied customer. We had a very pleasant experience buying our new Subaru Outback from him. Go see him. You won't regret it.

Isla Hombre

Jan 26, 2015

If you are thinking about buying a Subaru, go see Minho Kong at Sheehy Subaru in Springfield, VA. He is a low pressure salesperson who wants to make you a satisfied customer. We had a very pleasant experience buying our new Subaru Outback from him. Go see him. You won't regret it.

josim

Jan 20, 2015

I walked into this dealership intending to just look around for a used Forester and wound up walking out with a brand new Forester for less than a lot of other dealerships were asking for pre-owned. They were able to get my monthly payments within my budget range as well. Overall very happy with my transaction here and Minho Kong was the one who sold me the car. He called to follow up on my satisfaction a few days later and was very friendly. I would recommend this dealership to a friend any day.

KelRel

Jan 9, 2015

My husband and I originally went to a Subaru dealer in Fairfax as it was closer to our home. We looked at the base model Forester. The salesman there seemed willing to work with us, but once we took the car for an extended test drive and returned it he tried to back out of the deal that we'd discussed and didn't want to work with me at all on the value of our trade in. While I was on the extended test drive I came home for my son to take a nap and looked on Edmunds.com for information on the pricing of the Forester. I ended up getting contacted by Minh from Sheehy Subaru. I explained that I was already working with someone and the current deal we were looking at (before they tried to get out of it). He said that he didn't have that model in stock, but that if for some reason the deal didn't work out that he'd love to help us. We walked away from the other dealer and I immediately called Minh. I explained what had happened, that I was tired, had cranky kids and to be brutally honest, didn't want to play the back and forth haggle game. He laughed and said he looked forward to seeing me once we said we would head over to Springfield. We were warmly greeted and he went over the options we had with the vehicles they had in stock and what they had en route. We settled on a nicer version of the Forester with the features that my husband had really wanted. We were there for about 2 hours, which is nothing if you are familiar with the car buying experience, including test drive. The financing was super fast and easy and we left with our beautiful new car which we couldn't be happier with. Thanks so much Minh!

MPell88

Jan 8, 2015

I purchased a vehicle here in August 2014. It took until January 2015 to get the registration due to an error on this dealerships part. Almost 6 months of constant phone calls and emails for any updates, many of which went unanswered. I had to go through 2 sets of temp tags and 3 renewals of a dealer tag in the meantime. The employees at this location need some serious training with customer communication, there was no urgency conveyed at any time during this process. Right up until I received the tags I found myself having to put effort into resolving this issue, including describing which vehicle parked outside was mine to the person HOLDING MY REGISTRATION IN THEIR HAND. While I am happy with my vehicle I cannot imagine doing business with this location again, for service or sales. Be very wary of working with them, if anything goes wrong it is apparently essentially on the customer to handle it.

matthew11970

Dec 16, 2014

I recently completed purchase of 2015 Outback, thru sales person Chris Laporte. I have been looking to purchase 2015 Outback for quite sometime. Mr. Laporte provided excellent customer service and the car is great!! I love my new Subaru!!

claunel12

Dec 16, 2014

This will be the 3rd car that we bought here at Sheehy Subaru. Chis makes this experience easier and fun. He has an awesome personality and is a good listener to your needs. We asked him for a tough car that wasn't in the shop, but he made it happen. Chis is awesome!!!!! I definitely recommend him with all my family and friends.

krist30

Dec 12, 2014

Chris La Porte made buying our first Subaru a fantastic experience. He really listened to our needs and our limits and worked with us to make a great deal happen. It was a long search for the perfect new car, and Chris and the Sheehy Subaru crew were the perfect end to that journey.

scottmm3

Dec 9, 2014

Chris La Porte and the rest of the team at Sheehy made buying my Subaru Crosstrek a fast and easy experience. This was my first time buying a car, and from what I had heard from other people, I prepared myself to spend the majority of the day at the dealership doing paperwork, etc. I was pleasantly surprised that Chris made this process as quick as possible and before I knew it, I was on the way home with a new Subaru. Chris was extremely helpful starting with the emails the week before I was able to make it to the dealership. The whole time he was very honest and upfront with everything. I would highly recommend Chris La Porte and this dealership for anyone wanting to buy a Subaru!

gpapazian

Dec 5, 2014

Chris La Porte at Sheehy Subaru made the entire process of purchasing our new 2015 Subaru Outback smooth and easy. He found the exact car we wanted, we negotiated a fair price, got a great interest rate and we worked out a good deal on our trade in. We love our new car and glad we found Chris. Thanks! Greg and Leah

mogaard

Nov 22, 2014

I just completed my second purchase from Sheehy Subaru - the first was my BRZ Limited in 2013, and just this past week I picked up the new 2015 Outback 2.5 Limited (w/ navigation & eyesight) for my wife. Chris La Porte and Brandon are excellent. I travel a lot so my shopping area spans nearly 250 miles and I'm a strong believer in competitive shopping. Compared to the three other dealerships I contacted in the VA/MD region, not only was Sheehy very competitive on price, they have the connections to actually deliver the car that you want in a way that the other dealerships can't. I never felt like I was being "messed" with or pressured into buying something I didn't want. I told Chris what I wanted, when I wanted it and he came through and delivered. Most importantly, I now have a very happy wife who loves her new Outback. If you are in the market for a Subaru you have to give Chris La Porte a call - you will not regret it!

LJenkins

Nov 16, 2014

This was my first time purchasing a new car from a dealer and I think that Chris may have spoiled me for all future purchases. A few months ago, my husband and I visited Sheehy Subaru and by chance, had Chris as our salesman. We let him know that we would not be purchasing a car that day, which he respected. We weren't heavily pressured to make a purchase. Chris let us take a car for a test drive on our own! We told him that we would be back when we were ready to make our purchase. Fast forward to last week-I contacted Chris on Monday to start the ordering process for my new car. I had expected the delivery of the car to take 10-12 weeks, but he was able to track down the exact car I wanted the following Saturday and I picked it up on Tuesday (a total of 8 days after my order). He had the car ready to go, and quickly oriented me it (pairing my bluetooth, etc). There wasn't any high-pressure sales from Chris or the financing lady (forgot her name). They respected our choice to finance with our bank and didn't push their options. I've had the car for almost a week now, and have already heard from Chris multiple times to see if I needed any questions answered. Chris has been excellent from start to finish. I can't recommend him enough and I know where our next car purchase will be. :)

klamotte

Nov 13, 2014

The best car buying experience ever! It was easy, with no hassle or tricks. Chris LaPorte knew the questions to ask to help us get exactly what we wanted and he was honest with us through out the entire process. He was also a pleasure to talk with and gave great advice. We strongly recommend purchasing from Chris and will definitely be back for our next car. Chris LaPorte and the Sheehy team exceeded all expectations!

DJW2014

Nov 9, 2014

I'm in the military and being transferred overseas to a country with strict vehicle guidelines, I didn't want a new vehicle but was forced to buy a one. After a few weeks of research and a lot of review reading I settled on a Subaru. All the reviews on dealers and salesmen I read pointed me to Chris La Porte as the person I need to talk to. I first met him on a Thursday (his day off) we talked for about hour on what type of car I wanted and what I was looking for. The following weekend my family and I looked at and test drove the Forster and Outback, Chris was very helpful in selecting the two cars we test drove he listened to what option we wanted and was very accommodating to a family with a toddler and pre-teen. The Forester we test drove was nice but just didn't fit us well, then he put us in a new Outback that came in that morning. First look into the car we fell in love, it drove great and had many features that we loved. Chris put us in the right car without forcing us into something we didn't need or want, he also got us a great price on our trade in which made the purchase of this one even better. Chris is the best salesman I have ever purchased a car from and will buy another from him when I need to. If you need or want to buy a new Subaru the go to Sheehy and talk to Chris La Porte.

ldahern

Oct 27, 2014

I never imagined that I might actually enjoy the process of purchasing a new car, but that's exactly what happened. After getting the run around from other dealerships in the area, my expectations were low and I seriously doubted that I would leave Sheehy with a new car, I was so wrong. Chris La Porte went above and beyond in accommodating our needs. He was honest with us and there was none of that silly back and forth stuff that we encountered with other dealerships. The icing on the cake is that he is an extremely pleasant person. We will purchase all future cars from him and strongly recommend him to our friends.

Lobo Waats

Oct 18, 2014

Chris - thanks for questioning my honesty about the price of the LIMITED from the other dealership. Just purchased the car for the quoted price. Tom

Esspille

Oct 17, 2014

Chris LaPorte made the entire experience quick and easy. There were no gimmicks or tricks. Everything went perfectly. All in all a great experience. We will be back!

DJK06

Oct 11, 2014

We recently bought a 2015 Forester from Chris LaPorte at Sheehy Subaru. We actually planned to buy at another dealership and were going to Sheehy as a quick double check. Chris understood exactly what we were looking for and was much more cooperative than the other dealership. Chris helped us get the options we needed at a good price, and we drove away that evening with our car. Could not have been better.

KateLevy

Sep 29, 2014

We just bought a new Subaru Forester from Sheehy in Springfield last week, after visiting several dealerships, including Beyer on Route 1 in Alexandria. Sheehy was by far the best - our sales consultant, Mariela Ortega, was friendly, knowledgeable, and straight with us (so rare) - I would highly recommend her. The financial adviser was excellent as well. We walked out with a MUCH better interest rate than we were quoted by Beyer Subaru (who hadn't even run our credit, which is good, and quoted us at 5.9% for a new 2015!). Sheehy's selection was also larger, and the paperwork was a breeze. Mariela took the time to introduce us to the car, and set both of our phones up with the car's bluetooth. They also gave us a very generous price on our trade-in car. She called today to follow up and make sure we were happy with our purchase.My best friend comes from a long line of car nuts and VERY experienced and cynical when buying new cars. I called her from the lot of each dealer, and she told us to WALK AWAY from the others. In contrast, she was very impressed with Sheehy - she said the interest rate we got here was excellent and confirmed that we got a great deal.

Paul1234567

Sep 23, 2014

I recently purchased a 2015 forester subaru from this dealership. My salesperson was Chris la Porte. He was great, no nonsense and not tacky like many car sales people. I compare this dealer and car with many other in the area and this wasthe best deal by far.

Jennifer Lawrence

Sep 19, 2014

Mariela was great. She made this car purchase very pleasant. We had our 3 month old baby with us and she was so patient and never made us feel pressured. She withstood our multitude of questions and hesitations and made sure that we were happy before leaving.

mlc3395

Sep 19, 2014

Our sales rep, Chris Barr, was well informed, courteous, and helpful throughout buying process. A very positive experience over all. Look forward to Sheehy servicing our new Forester, as well.

alicia1028

Sep 11, 2014

After being disappointed with another dealership who promised availability of a vehicle, I turned to Sheehy and received the vehicle requested, great service, and a fair price. I flew in from Hawaii to surprise my daughter with a car and Sheehy Subaru saved the day. I ended up driving Princess Anne, MD to Springfield but it was well worth the drive. Chris Barr was a pleasure! Aloha!!!

edjew

Sep 5, 2014

The Sales Team at Sheehy Subaru were extremly helpful, knowledgeable and very accomodating in the pricing of two different 2014 Subaru Outbacks. The presentation of both buy and leaes options allowed me to crystalize in my mind the "right" decision for my business and personal needs.I had previously leased or bought six cars from the same dealer/Saleperson in Chantilly VA, so I appreciate great customer care and show my loyalty in return.I love the car and feel very safe driving it on I 95 or country roads. My entire transaction took less than three (3) hours; Great job!

smtbalance

Sep 2, 2014

Chris La Porte provided excellent service and showed me how to use the various features on the Forrester and I love this new care- thanks to him

2015wrxSTI

Sep 2, 2014

Fantastic customer service and quality. Loved working with everyone there! I worked with Chris Barr who has exceptional customer service skills and Dillon in financing was awesome to work with as well.

cedavila

Sep 2, 2014

I worked with Chris Barr and Lauren Wisemiller--both were great! I bought a 2014 Outback. Chris had me on a test drive, answered my questions, and quoted me a great price--both for my trade in and for the new car--right away and all in a friendly and helpful way. I worked with Lauren to do all the paperwork and she was very friendly and helpful too. Both had a GREAT sense of humor and it made the overall experience extra fun.

EMiller22201

Aug 27, 2014

Buying from Sheehey was a great, straight-forward process. Chris LaPorte was friendly, fair and responsive. Chris Barr was great in arranging our test drive with no BS or pressure sales tactics.

shanky98

Aug 21, 2014

Purchased a new 2014 Subaru Outback Limited recently and everyone was very friendly and no pressure in purchasing. Chris & Brandon were absolutely great.Came back to dealership after few days to go over the car with Chris. Couple of my friends are interested in Impreza and have already asked them to check out Sheehy Subaru before they make their decision. Chris & Brandon both were very nice and I am sure no one would leave disappointed with them.

pat.kane

Aug 9, 2014

It was a pleasure dealing with Chris on a new car purchase. I've bought my share of new cars and never look forward to the experience. Chris is very personable and will provide you all of the information you need to make the purchase. He worked with me on the price and it turned out to be a great deal once I checked it against other dealers. Give him an opportunity to work with you and you won't be disappointed.

mgibert

Aug 8, 2014

Chris is great - I was dreading the car buying experience. Chris was open, honest and direct. He made the process easy and pleasant. I walked away with a car I love at fair price. I love my new Outback .

Vlsilva

Aug 4, 2014

We stop by just to "look" at the cars and endup buying one! Mariela, the sales consultant went all the way to help us on a very informal and great professionalism ! We got the car that we wanted and will most definitely not only come back but recommend this dealer to our friends!

tjjones

Jul 23, 2014

I spotted the car I wanted at a price I wanted to pay on the Cars.com. I email the dealer, Sheehy Subaru, on Wednesday and set up an appointment for Saturday to come see the car. Friday I got a call from someone at Sheehy asking what they need to do to make this deal happen. I spoke with the person and told them I had an appointment tomorrow and hoped that we could work something out. I was a little late for the appointment and someone from the dealership call me and asked if I was coming. I told them I was about 10 minute away to which they said we will see you when you get here. I got there and the sale person told me that the car had been sent to Richmond, VA on Friday. This sale person was the person who had originally reply to my original email and the only contact name that I had. He then went into a long explanation about the online system and how they are not always connected to the salesperson on the floor, non of which I really cared about. He told me he could get the car back from Richmond, VA but that he didn't know if he could sell it to me for the price that they had listed it at on the Cars.com web site because the dealership in Richmond now owned the car and they where selling it for $2000.00 more the what the this Sheehy dealership had listed it at. He told me that he would see if he could work something out with the Richmond dealer since there had been this mix up and that he would call me either way. Well I guess he couldn't work it out because he did not call me. Needless to say I didn't get the car and I am not sure now how I feel about Cars.com.

Summeb

Jul 16, 2014

Enthusiastic about Subaru product and ready to answer all questions. Chris has made sure all my present needs are taken care of. I would recommend him to my friends

jshiff

Jul 13, 2014

The great thing about Sheehy Suburau was that when we contacted them about getting an Outback, they didn't try sales gimmicks to lure us into the showroom. All the other dealers said, "Come in and we can get you a deal." Yeah, right. But only Sheehy was willing to talk price online and on the phone (very quick conversations that got to the point). I live closer to many other Subaru dealers but Sheehy had the best price AND the best attitude. They didn't have the car we wanted in stock but were able to get it within days. The salesman Chris La Porte was great, too. No BS. Best experience buying a car we've had in decades.

huisukjones

Jul 9, 2014

After dealing with the other vehicle shop, I was worn out to go home giving up for the car shopping.So our last shop for the day, we met Mr LaPorte for the Sabaru and he made a nice deal with us.The Outback Subaru car became ours within two hours and we drove the nice car to home in the evening.Mr LaPorte made the difference in our business and family life and help us to have the car we need right away!We want to " Huge Thanks to Mr LaPorte and Kent and all the workers who help us to have the car with great nice deal. All workers with Mr LaPorte are deserved to have "Big Applaud!!"Have a great day!Hui Suk Jones

Jako395

Jul 6, 2014

I think the title says it all: I would buy another car from them because I did within 6 months of each other.

danbog3

Jul 2, 2014

Having done considerable research, we had decided to purchase a new Subaru. When we visited another dealership, the salesman had difficulty giving us attention or information. We waited an hour to have our trade in evaluated and the quote was insulting. With Chris the sales process had momentum. Where we had question, he had answers. He quickly located the exact car we wanted and we closed the deal two days later. We will recommend the Sheehy dealership and specifically Chris to any friend looking for a quick and fair deal.

HAW2015

Jun 26, 2014

Visited Sheehy Subaru and worked with Chris La Porte. It was the most amazing, easy, and pain free car buying experience we ever had! Chris did not pressure us into anything but was very helpful in explaining all specs of the car, what we can expect with the process, and was an overall great guy! We absolutely LOVE our new WRX. We will continue to tell everyone how great Sheehy and especially Chris are when looking for a new car.

kevinbob

Jun 23, 2014

Our first Subaru purchase and a great car buying experience with Chris La Porte! No pressure from Chris but lots of assistance - we took our time and with Chris' help bought an Outback. Definitely our best car buying experience and we will recommend Chris highly. Checked other dealers but came back to Sheehy because of Chris.. thanks!

justaman

Jun 20, 2014

Overall a very good experience. We basically knew what we wanted and had a pretty strong idea of what we wanted/were willing to pay. Chris was knowledgeable and able to work with us to get the car we wanted. A quick turnaround for a car that was not local--we had it in two days. A few extras thrown in at our request made the price more than fair. No nonsense. Would recommend.

subaru123123

Jun 16, 2014

After we'd had a terrible experience at Don Beyer Subaru, we were so pleasantly surprised at how much more knowledgable Chris was. As well, the entire experience was very pleasant!

sarasem7

Jun 16, 2014

This was my first time purchasing/leasing a car and Chris made the experience very easy, comfortable and stress free. He was always very friendly and personable and really made me feel like he was looking out for my best interests during the leasing process. I would recommend Sheehy Subaru and Chris La Porte to anyone. I had an excellent experience!

PTStanley

Jun 9, 2014

Chris LaPorte and Don Winstead went above and beyond and defines Excellent Customer Care! Both of them made sure we were treated right and fair!

dimig

Jun 7, 2014

We worked with Chris La Porte during the purchase of our new 2014 Outback. We came in on a Sunday afternoon (6/1) after discussing inventory and price with him via telephone a couple times prior. Chris honored the price we discussed over the phone and was very easy to work with. I would definitely recommend Chris and Springfield Subaru to anyone in the market for a new Subaru. Thanks Chris!

Rosannastout1

Jun 3, 2014

Chris La Porte, is a friendly, funny and simple person to deal with. He took the time to help and facilitate me theprocess to buy a car into 3 days and during lunch hour. Appreciated that He was contacting me when he said he will. I wanted to buy a white color XV Chris suggested some other colors since they didn't have a white one at the time but I wanted a white one & He made it happen.....thanks Chris I am a "happy camper" !!!!

AstroBoy

May 31, 2014

Have you ever gone to a car dealership and find a salesman, or better yet, be found by a salesman that you get a feeling you have known each other for years? Well, that is Chris La Porte. He has some kind of friendly charm and charisma that makes you feel like talking to an old friend. Honest, on your face, he lets you know that he will find what you want it does not matter what. No pressures, no push sales, just honest sales pitch. I don't think I have ever felt so at ease in buying a "hard to find car". Can you imagine, we walked in looking for a manual transmission premium Outback. We don't know how he found it but he did! This is how it went; we went to Sheehy Subaru on Memorial Day but the dealer had just closed. We looked around to see all the great Subarus they had on the lot. There was this guy putting together some plates on a car and at a distance just called to us and told us, did not ask us, told us to buy a car. We said yes. We talked for about ten minutes, exchanged numbers and a few days later we returned to the dealer to figure out about our initial "crazy" inquiry. Well, well, there he was, busy with a bunch of customers and a big smile looking at us saying, "I got it". The rest is just history. We got an awesome brand new Outback, manual transmission and a bunch of extras too many to mention. Ah, and at a great price.

Subaru Outback Admirer

May 30, 2014

Outstanding Service Support. Chris is amazing! We enjoyed our experience in purchasing our Outback Subaru! We are first time buyers of a Subaru vehicle and we are thrilled. The Outback is amazing!!! Chris LaPorte complete understanding of Subaru products made our decision to purchase our vehicle - a no brainer!! Professional, charismatic, smart and friendly are adjectives that completely describe Chris.We definitely enjoyed our car buying experience at Subaru! Chris is the Best!

mklebba

May 27, 2014

Best new car buying experience I have had. Mr. LaPorte asked several basic questions to determine my requirements and identified several cars with varying equipment packages available. We drove one of the cars available, made a decision to buy and when we returned the car, had several other cars (colors and equipment packages to choose from. Agreeing on price was straight forward, completing the paperwork was fast and efficient and the car was prepped by the time we were done with the paperwork .Mr. LaPorte knew the car and the features well and completed the car set up in a timely manner. All in all a super experience.

barbara929

May 27, 2014

Honestly I can not believe the experience I had. We came in to buy a car and thought all was well. We left the dealership with a car but not all of its parts. One of the keys was missing. We were told by Chris the key should surface within a day or two and he would call to let us know and have someone bring it to us. Two days passed with no response. We ended up calling him and left several messages for him about our key. Finally he called back to let us know they couldn't find it and that he would have to order us a new key. He told us it would arrive on Monday because he was overnighting the key. Chris was very apologetic and then told us he would also give us a gift for all the trouble and was told he would call first thing Monday. On Monday we didnt hear from him at all and so we ended up calling him in the afternoon/evening. No response so we emailed him and finally he called to let us know he put in the order for the key to late on Monday so we wouldn't get the key til Tuesday Morning. We told him we would come and pick it up on Tuesday morning after 10am. The following day we came in to collect the key and he told us only part of the key came in and he wouldn't have the other part til Wednesday. Chris assured us he would have someone come to our home to pick up the car and take it back to the dealership to fix and bring back. Chris told us he would call before he sends someone over to collect the car. Wednesday came and he never called us and then around 2pm a sweet guy named Aaron came to pick up the car but no one was available because Chris never called to let us know someone was coming. After sorting things out Aaron took the car and then promptly brought it back to us. When he did we noticed there was a ding on the side of the car and scratches that looked as though someone hit a white car(our car was Dark Gray). So Aaron took pictures and was very professional and called to let the dealership know that whomever fixed the key problem in our car scratched and dented the car as well as left foot scuff marks on the interior of the door. Aaron then gave us options and put us at ease that these problems would be fixed in a timely manner and he would personally contact us when the car would be ready. Aaron took our brand new car and left us with a temp car. Honestly if it wasn't for Aaron we would be so fed up. You expect when you buy a new car for it to come with all the pieces and then when its out of your control and you lose a key you make sure you get a replacement in a timely manner and give the buyer updates to put them at ease without us having to hunt him down for bits of information. Chris never called when he said he would and we wouldn't be as mad as we are if he just kept his word and did everything in his power to stay on top of things.We felt like after he got his sale he took his time trying to fix the problems we were having. That's now how you treat new customers and I think twice before buying another car from them anytime soon. We have a Buick Enclave, Hyundai, Honda CRV, Honda accord, and have had several cars in the past and will probably go on buying several more cars in the near future but we will think twice before coming back and recommending this place to our friends and family. If Aaron can give us such great customer service and the actual dealer couldn't its only fair to give Aaron a raise or something to show how much people value GREAT customer service and we would feel more confident buying a car from Aaron, then we would others. I hope you don't lose such a valuable asset.

ELYNCH

May 26, 2014

I want to describe the excellent buying experience my wife and I had with Chris La Porte at Sheehy Subaru of Springfield recently. We had decided to visit this dealership to test drive the 2014 Forrester and Outback. We went there without an appointment. Upon arrival, we were acknowledged by Chris, who at the time was finishing a matter with another person. After a couple of minutes, he introduced himself and asked how he can help us. Once hearing about our wish to test drive the two models, he immediately set us up with the Forrester, gave us the key, and we were off on a 20 minute test drive. When we got back, he had the Outback waiting for us, and once again we were off on a repeat of our test drive route. When we got back, we talked about what my wife and I wished to consider (i.e., the Outback), and we asked for several quotes on different packages. Chris was very helpful in pointing out the differences and offering what he thought would be very useful to us to consider in our new car. Once we got the quotes, we set up a follow-on meeting later that week. During that session, we stated that we wanted the 2014 Outback Premium model. We also insisted that it must have the backup camera system. We then talked about the trade-in of my car. We had a very professional negotiation, with each side reaching a final walk-out-the-door price, shaking hands to complete the deal. Since the model that we were going to buy did not have the camera system, Chris made arrangements to have it installed for pick-up the next day. He provided a loaner Outback to help us with our travel needs. During this whole process, Chris was very professional -- he never attempted a "hard-sell" technique which is common in most dealerships. Chris called the next day to inform us that the car was ready for our pick-up, as well as the paperwork. This process was most pleasant, and my wife and I were on our way with our new Subaru. Without any reservations, I most heartedly recommend Chris La Porte to anyone considering purchasing a Sheehy Subaru.

walkmitzi2014

May 25, 2014

My husband recently leased a new 2014 XV Crosstrek from Sheehy and Chris La Porte. Low and behold a month later I was there and Chris was working his magic again. Found me a new 2015 Forester in the color and options that I wanted (the moonroof was an added bonus) for the price I wanted. No hassles, no bickering simply put Chris is a man of his word. He had us in and out in under 2 hours on a Friday night. It has taken me a few weeks to get my review up because I have been out enjoying my new Forester. I can not say enough good things about Chris and Sheehy from the entire sales process to Chris and the gang putting up with our crazy kids running around the show room. You will not find a better experience any where. We will definitely be back for our 3rd and 4th Subaru's at the end of our leases.

ohsu

May 25, 2014

Worked with Chris La Porte, who was very prompt in responding to all of my e-mail inquiries regarding the purchase of a new vehicle for my wife. Since she was unable to to visit the dealership with me and we lived close, Chris encouraged me to drive the vehicle we were interested home and allow her to see it in-person, which we appreciated. In the end, he and Brandon Stanhope were able to get us exactly what we were looking for (model, trim, and accessories) at very fair price. Larry McGill took care of assisting me with financing and had me on my way in minutes. Everyone I dealt with that day was extremely courteous, attentive and knowledgeable.Chris, Larry, Brandon; thank you and rest of the Sheehy Subaru staff for providing me with the most pleasant car buying experience I've had.

polutta

May 23, 2014

I recently purchased a new Outback. I had an excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. His approach was a no nonsense approach and he made buying the Outback very easy and pleasant. He told me what he could do and what he couldn't do and he kept his word. I've also been having my older Outback serviced at Sheehy and Andre and the other have been a pleasure to deal with.

cbw0917

May 19, 2014

On day one, the sales associate and I were not able to come to an agreement. However, after reconsideration and further discussions, we agreed upon a mutually beneficial price and was able to make the deal! I would recommend Sheehy because of their commitment to honor reasonable offers and speedy purchase process.

MelissaAmory

May 18, 2014

I'd been to 2 other Subaru dealerships, both of which weren't interested in showing me the Forester, they diverted me to looking at Outbacks. I stumbled upon Sheehy Subaru (didn't even know it existed!) and walked in and asked to see the Forester. Not only did Chris show me the Forester that was perfect for me, he found one on a truck somewhere and had it diverted to his dealership so I could look at it. There was no hard sell, no "what can I do to get you in this car this instant" sales pitch like you get from other dealers. I was allowed to go home and do more research, talk it over, look at numbers, etc. I ultimately decided that I wanted the Forester Chris had coming and from there it was easy! As soon as my car was unloaded from the truck, he texted me a picture of it! :-) Chris even went the extra mile in sending one of his guys down to my house to pick me up the day I purchased the car (I didn't have a trade in so had a logistical problem getting to the dealer to get the car!). I would highly recommend Sheehy and Chris to anyone!

Bubba1234

May 17, 2014

Excellent experience working with Chris LaPorte at Sheehy Subaru in Springfield, VA. No nonsense approach along with great customer service and care made buying Forrester very easy and pleasant.

Pbc8272

May 17, 2014

Excellent customer service from the time we walked in the door. Quick on appraising trade in & presenting the deal in a timely fashion. Asked us what we were looking for in price and for our trade. Seemed to value our time too! Mariela was attentive to our needs & gave us 100 o/o. Had poor experience at Sterling Subaru & Stohlman Subaru. Glad we tried Sheehy Subaru! Paula

hhw3

May 16, 2014

We came to the dealer having identified online the particular vehicle we wanted to purchase and the price we wanted to pay. Because of that, we ended up spending little time with our salesperson. During that time (a little more than the duration of a short test drive), though, he was friendly and accommodating.We spent another couple hours in the finance office with Branden, who was friendly, thorough, and accommodating to our careful questions and considerations.Following our initial visit, we did run into a couple of hiccups, however. In the finance office we had mentioned that we wanted all-weather mats and a cargo tray, which Branden added on the computer while we were there in the office. He said they would check to see if they were in stock, and, if not, he would make sure they were sent to us. There was also apparently a system glitch that prevented us leaving with our permanent tags, so we left with temporary tags and the promise that they would be mailed to us as well.Ten days passed and we hadn't heard about the mats or tags. (We were particularly worried because we had recently seen some mail go missing.) I called the dealership about the status of both. I found out the tags weren't yet ready (but at least hadn't been lost in the mail, thankfully). I also spoke with the parts manager who was unable to find a WE OWE for the mats and tray, but he said he would look into it. That being the case, I figured I would look over my copies of the transaction documents. I didn't see a WE OWE, either, nor did I find any explicit mention of the mats or tray. What I did find, though, was a $199.59 difference between the total purchase amount on the dealer's record and the amount financed as indicated on our lender documentation. I wrote to Branden asking about the discrepancy. He chalked it up to a computer glitch and said the mats and tray would be taken care of at no additional cost to us.A couple of days later I received an e-mail to schedule a service visit to get the mats and tray, which I picked up a few days later. (The dealership is not particularly close to home or work, so I would have preferred to have had them sent, but I failed to ask for that in lieu of the service appointment.) The service slip I left with indicated that the prices of the items were withheld. I was hoping that the purchase price of the mats and tray was identical to the discrepancy, for which I am still without full documentation.Anyway, during my initial phone call asking about the tags, the woman I spoke with said that they would call before they mailed the tags. A month went by and the temporary tags were a few days expired, and we had yet to hear from or receive anything from the dealership. So I called to ask about their status. The woman I spoke to said that they were ready to be picked up. I requested that they be mailed to me, and she said they would. Another ten days passed (temp tags now two weeks expired) and we still hadn't seen them, so I called the dealership again. The woman I spoke to this time said she had sent them a couple of days before, and had explained that there had been some mix-up that prevented them being sent sooner, for which she apologized. The tags arrived shortly thereafter. *Phew!*Overall, we have been happy with the purchase. We are generally content to chalk up the snags to a series of chance boo boos.$199.96 seems a fair price to pay for the additional items, however, I am still uncomfortable not having a full explanation or documentation for the financial discrepancy.

lambyboy13

May 13, 2014

Went in looking for a new car knowing i wanted a subaru, thought i wouldnt find one with such small dealerships but sheehy had one i was interested in. Still loving the vehicle and the staff was very helpful.

saphillips17

May 12, 2014

After driving my old Toyota Corolla for twelve years, it was time to purchase a new, equally reliable car. I knew I wanted to look at Subarus due to their excellent longevity record. Chris LaPorte gave me the opportunity to take a 2015 Subaru Forester out for a test drive and I instantly fell in love with this car! Thankfully, Chris worked with me to stay on budget so I could walk away with the car without dreading the next few years of car payments. He was knowledgeable about the vehicles and could quickly answer all of my questions about specs on the different vehicles and financing options. He clearly had respect for the company and brand and knew he was selling me a superior product. I will absolutely recommend Chris and the team at Sheehy to my friends. My hope is that I, however, won't have to buy a car for another twelve years!

JSRainey

May 5, 2014

Worked with Chris LaPorte at Sheehy Subaru of Springfield. I had researched my purchase, so I already knew which vehicle I wanted. Chris was able to grab an in-transit 2015 model and have it equipped to my specifications en route. I was able to use USAA's car buying service for pricing and financing without any problems - seamless transaction.Chris stayed until closing enabling me to pick up the vehicle after my normal workday. Despite the closing time and snow flurries in April, Chris insisted on demonstrated the vehicle's features before we drove off the lot. Extremely satisfied with overall purchase experience.

Rebekah O

May 4, 2014

Chris and his team were absolutely wonderful for this first time buyer! I got an amazing (and fair) price for my vehicle. Chris was always available to answer my questions and get things moving. I would highly recommend Chris to anyone I know. For me, it was worth the hour drive out of my way to get to Springfield.

jbmiller17

May 3, 2014

I live in the Atlanta, GA area and have been looking for a manual Forester for over a year. The local dealers are reasonably nice but are not very eager to make (in my opinion) a fair deal. So, I performed a regional search on Autotrader.com and found a few cars (mostly new) that met my criteria. Most were over 500 miles away which would be OK if the deal was fair. For each car, I requested the "ePrice". While I received replies from all dealerships, the only reply which I received which seemed to come from someone who was genuinely interested in making a fair deal was from Chris La Porte at Sheehy Subaru. It only took a couple of email exchanges and 1 phone call to come to an agreed upon price. The deal also included a more than fair offer for my trade. Chris was extremely transparent with all the numbers which I very much appreciated. He made the almost seem "too easy" but I decided to give it a shot nonetheless. I half expected that I'd drive over 600 miles and find out that the deal had changed or there were some hidden fees... NOPE! None at all. The deal we negotiated over email and the phone was the deal - period! I've purchased over 20 personal use cars in my life and feel like I've earned the right to be skeptical and cynical when it comes to making a car deal. I'm happy to report that none of my past negative experiences manifested in my dealing with Chris. He is an honest and courteous person who is truly interested in making a fair deal from the start. No games. No hassles. No tricks. I am a very satisfied client of Chris's and when my wife is ready for a new car, I will not hesitate to buy from Chris again regardless of the distance from my home. Oh, and when people ask me about my new Forester, I tell them all about my experience working with Chris and assure them that it is worth the drive unless, of course, they'd rather get ripped off by making a local purchase. If not, then GO SEE CHRIS!

admiralt14

May 3, 2014

Chris didn't just go the extra mile, but he went the extra 10+ mile to explain everything, provide all the facts (good and bad), and patiently made sure I understood everything before he went to the next step. It was a great car buying experience.I mean he even synced my phone Bluetooth before I rolled off the lot. Who has done THAT for you before? He really did everything to give me a great deal, and trust me he did. So I wouldn't waste time, JUST GO SEE CHRIS. Jennifer was extremely helpful and professional and made sure all the finance and paperwork go so smooth. She explained every step and made sure I know what I'm signing for. A great experience.The whole team did an outstanding job and I'm very thankful to them as I enjoy my new car. Thanks you all. Now it is your turn, Go to Sheehy!

wphamren

May 2, 2014

I found the vehicle I wanted online; spoke to Chris about it before arriving at dealership; made the trip to drive and check it out; purchased the car. Truly a hassle free car purchase! Chris really made this an easy and pleasurable experience; kept me informed of what to expect and what was going on the whole time. Ben in finance breaks the mold of the typical, boring, no personality finance guy. Great experience!! I will surely recommend!!

subarubuyerDC

May 2, 2014

Negotiated price by email for a new 2015 Subaru Forester. Then no surprises. No hidden fees. No funny business. Chris was true to his word, and the purchase took about an hour. In retrospect was far more skeptical than I needed to be. Would recommend to others.

ahanlon

May 2, 2014

I was interested in the 2015 Subaru Forester. Chris La Porte was a great salesman and found the model and color I was looking for in a dealer in PA. I am satisfied with my purchase!!

SiliSamurai

May 1, 2014

Having bought 16 cars over the last 21 years, I have been through the "purchase" process a "few" times. Out of all of my experiences, working with Chris and Eddie was by far the best. Knowledgeable, great communicators and helped to set all the right expectations and then deliver on all they promised, all with a great attitude. I also appreciate that they treated me really well on my trade-in. My past experiences have been if the sales team is good, then there will be trouble in the Finance Dept. Not the case here at all. Everything was smooth and no games that other places like to play.The day after I bought my BRZ, I was at another dealer and was going to buy a commuter car, but they started playing games and pulling classic "mega" store sales shenanigans, that I ended up walking out. Is it possible that Chris and Eddie have spoiled me so that I am not willing to tolerate other dealers? Perhaps. But that is why I am heading back this weekend to check out a Legacy that I hadn't really considered before. They delivered all the way around.

heptavalent

May 1, 2014

Chris was extremely helpful with the purchase of my new Subaru Outback. He was one of many salespeople that I spoke with in the DC area while looking for my car, and easily the most friendly and knowledgeable. It certainly doesn't hurt that he was able to deliver on the exact car that I was looking for. It was a pleasure working with him.

Boblindemann

May 1, 2014

Chris the best salesman that I have had the opportunity to work with in years!! No hassle and gave me the best price right up front compared to six other dealers that I contacted. The transaction was smooth and picked up the car within one hour of walking into the dealership. This Subaru is my wife's third Subaru and she's tickled to death with it!! All I can say is the drive from Richmond to Springfield was well worth the effort!!

btrydel

May 1, 2014

I have nothing but positive words to say about Chris and everyone else at this dealership. After being pressured by other dealers, it was refreshing to have an honest conversation with the people here, and to walk out with exactly what we were promised. Subaru is living up to our expectations in terms of quality and service.

simsjaws

Apr 29, 2014

Chris was extremely knowledgeable about the cars on the lot and got us in the right car the first time. No pressure from him and we ended up with wanting nothing more or less than we got. I'd recommend him to anyone going to this dealer.

Hammaker

Apr 25, 2014

Didn't consider a Subaru until Consumer Report gave the Forester and Outback rave reviews. Sheehy Subaru of Springfield is different from any other dealership I've bought cars from...an integrated Sales Team/Service Team approach. Most dealerships have the "hand-off" or "Union" concept....Salesman sells the car, Finance nickel & dines you with extra, Service fixes the car. At Sheehy, the Salesman works closely with Sevice (even after the sale) to make sure the customer is happy....and it works at this dealership! The Salesman (Reggie) made sure I was happy with service; Service (Jessi) did a follow up with the salesman to confirm service was complete and customer was satisfied. Wow, what a concept...make sure the customer is happy with every aspect of the Subaru experience! Can't wait until Sheehy Subaru moves to their new Backlick Facility....more room and I'm sure same great sales and service.

SubaruShopper

Apr 23, 2014

My experience working with Eddie Beans and Chris La Porte at Sheehy for my recent vehicle purchase stood out as a uniquely positive experience. I had gone through numerous unsatisfying car shopping/buying experiences over the preceding 9 months before working with Sheehy and all of them were often underwhelming, frustrating, sometimes dubious, and just overall significantly less pleasant. In contrast, Sheehy's prompt, thorough, accurate, highly responsive, and friendly contacts with me (via email and over the phone) as I evaluated and prepared for my purchase was a clear indication of this dealership's solid integrity and customer-focused competencies and those of the Sales team I worked with (Eddie and Chris). Knowing what I wanted going in they didn't waste my time and delivered what they promised at each stage of the vehicle purchase. Even after the purchase, the team remained friendly and attentive to the few remaining vehicle details needing minor attention. I would easily shop here again even though its not the closest Subaru dealer to meit was by far the best staffed.

TheSoloDriver

Apr 21, 2014

Being in the military Im always nervous when I PCS to a new location. Im use to dealing with small town dealerships and every experience with a dealerships outside of that have been a disaster. This has been the first time Ive purchased a vehicle in which I wasnt taken for a ride so to speak. The dealership went out of their way to work with me to get my wife into a better car. Previously, I have only bought Volkswagens for my wife, but this has turned me into a loyal Subaru owner. The biggest surprise is how the dealership was able to blow USAA out of the water on a car loan. Now Im making payments on a car that is far cheaper then what I was leasing my wifes GTI for. The overall experience was great, and Im impressed that the sales staffs were so knowledgeable of their cars. Ive gone to numerous dealerships in which I get the blank stare when I start asking questions on a car. Larry didnt miss a beat and knew the cars inside and out. Shows that they have a lot of confidence in the cars they sell. I will defiantly come back when it comes time to get rid of my Jetta and looking forward into getting another Subaru. Cant wait to have a 2015 WRX parked next to my wifes Crosstrek in the garage.

jkwizzie

Apr 21, 2014

I had a great time buying a car from Chris LaPorte and Eddie Beans from Sheehy Subaru. In this day and age of online shopping and Carmax, these two have totally embraced the process of online car buying.I test drove the Forrester and the Outback at my local Subaru dealership in Maryland. After test driving the cars, I decided to put out feelers to all the Subaru dealerships in the area online for the Outback. Although my local dealership gave me a pretty good up-front offer, I wanted to shop it out.I filled out the form on their dealership's website and Eddie and Chris reached out immediately (note that I'm still getting reply's from the other dealerships after a week of filling out their forms). Not only did they put out an offer that met my criteria, they were very good at letting me know that they wanted my business. Answering little questions at 12:30 AM, these guys were dedicated and responsive.At the end, they gave me the best offer without even stepping into the dealership yet! Once I said I was coming in, they had the car and paperwork ready for me and it was the easiest car-buying process I have ever gone through.Highly recommend and just a little nugget that Chris LaPorte is one of the top 5 Subaru salesmen in the country and it shows.

jmichaels6185

Apr 17, 2014

I was dreading the hassle and haggling of buying a new car. Luckily I walked into Sheehy Subaru and talked to Chris LaPorte. My experience was wonderful. He was friendly, fair and best of all gave me the space and time I needed to think about whether I wanted to make a purchase. I never felt pressured to buy the car. In the end, I walked off the lot with a wonderful used Subaru and I couldn't be happier. The day was great (which I never though I would say about a day spent looking for a car)!

dickie61

Apr 15, 2014

My girlfriend and I recently purchased two new Subarus from Chris a FORESTER for her and IMPREZA Sport for myself. I had dreamed of owning a WRX but due to an injury could not drive a manual trans. for long periods. We both were enjoying our new SUBARUS it was a snowy winter and our vehicles provided great confidence. Chris called me one day with the news that Subaru was to offer 2015 WRX with auto trans. Chris ordered one for me to my specifics and about six weeks later it was like CHRISTMAS !! Brandon secured a great financing deal for me also I am very pleased with my new purchase. Thanks again Chris

Bradley W

Apr 12, 2014

I chose to work with Chris LaPorte of Sheehy Subaru based on the many great reviews I found of him and Sheehy Subaru online. I can assure you that every great review you find about Chris is spot on. I first met him April 6th. We talked about my likes and needs. With in minutes found the right car but the wrong color. After a no pressure test drive we worked up numbers and had reached an agreement. Again only problem was they didnt have the color I wanted. Chris said no problem he will find it. He did and last night on the 11th I picked up my new crosstrek. Arrived at Sheehy at 5:45PM and by 6:45 Chris and Brandon had our paper work done and we were ready to hit the road. Only problem now was getting my wife to get out of the new 2015 Forester. Looks like we could be paying Chris another visit really soon. All fun aside Chris and the staff as Subaru are as no pressure as they come. I would recommend Chris and Sheehy Subaru to anyone!!!

KGSM

Apr 12, 2014

We purchased a Subaru from Larry McGill at Sheehy about three years ago. It was a terrific experience compared to every prior purchase at other dealerships. We've recommended Larry to several friends. When it came time for a second Subaru purchase, we went back and asked for Larry. The Sheehy dealership is good, but Larry makes it great. The process was as satisfying as the first time. He was friendly, available, informative, and not pushy. He worked with us to get the deal we needed. We even returned to learn more about the features on the car, which he patiently explained. When it comes time for the next car purchase, we will go back to Larry and consider yet another Subaru.

bradleyw1

Apr 12, 2014

I chose to work with Chris LaPorte of Sheehy Subaru based on the many great reviews I found of him and Sheehy Subaru online. I can assure you that every great review you find about Chris is spot on. I first met him April 6th. We talked about my likes and needs. With in minutes found the right car but the wrong color. After a no pressure test drive we worked up numbers and had reached an agreement. Again only problem was they didnt have the color I wanted. Chris said no problem he will find it. He did and last night on the 11th I picked up my new crosstrek. Arrived at Sheehy at 5:45PM and by 6:45 Chris and Brandon had our paper work done and we were ready to hit the road. Only problem now was getting my wife to get out of the new 2015 Forester. Looks like we could be paying Chris another visit really soon. All fun aside Chris and the staff as Subaru are as no pressure as they come. I would recommend Chris and Sheehy Subaru to anyone!!!

Reddline

Apr 11, 2014

Just picked up my third Subaru from Chris LaPorte and the guys at Sheehy Subaru and, as usual, I had a great experience! Highly recommended!

kaseyeck

Apr 11, 2014

I highly recommend Sheehy Subaru to anyone! It was a relaxed and friendly environment, that made buying a new car pretty stress free. I was really happy that we weren't put under pressure to purchase a vehicle, and the decision felt like it was ours to make. Going in, we knew we wanted a Subaru Forester, and the staff was able to work with us to get a price we could afford. Larry was incredibly helpful with answering any questions that we had regarding the car, and making sure that we understood all the great features that it offered. We really appreciated the time he took with us to go through the manual, explaining the features of the car. Brandon was excellent as well, and was able to get us approved with a great interest rate. He was very thorough with explaining all the options and went through the paperwork precisely and quickly. All in all, we are just thrilled with the experience we had, and will definitely go back for any future Subaru purchase we will make.

geek

Apr 9, 2014

I want to thank you Chris La Porte, my buying experience was great! Chris La Porte was really good helping me find the car that I needed and got me a great deal.

baileysubaru

Apr 8, 2014

Just wanted to say thank you to Chris Laporte and Eddie Beans. They were a pleasure to deal with, and responsive by phone and email too, which was important.

kmsilves

Apr 8, 2014

Excellent sales rep, Mr. Chris LaPorte. Extremely knowledgable of the product, friendly. Made the whole experience a pleasure. Would recommend Sheehy Subaru and in particular Mr. LaPorte

mkadamson

Apr 7, 2014

We were very pleased with Sheehy Subaru. Our salesman Chris La Porte and Sales Manager Brandon Stanhope were very professional and made the experience of buying a new car easy and pleasant. Their knowledge and experience helped us to purchase a car sooner than we expected. We never felt that we were being fed a line.or pressured to buy. We would definitely recommend Sheehy Subaru to our friends and family.

ChrisWolforth

Apr 7, 2014

I already knew which car I wanted when I called. Brandon answered and told me to come down and we could discuss leasing options. When I did arrive Brandon sat me down and right away we started to go over the numbers for my lease. He explained any confusions I had with leasing and gave me all the different options right there. Compared to the other dealerships where they would make me wait, go away and come back a while later with one quote, Brandon and I played with the numbers again and again. He printed out the quotes I wanted to think about and research, where the other dealers would let me take a picture but not keep them. When I did research these quotes online they were great prices for leasing! I called Brandon back a few days later to go ahead with the lease he told me he could get the specific car I was looking for within two days. Two days later I met Chris at the dealership as it was Brandon's day off. Chris came in early to help me out and was very easy to talk to. I always hear horror stories about lease quotes changing or not available anymore but when I came in with the quote, the price was actually a little cheaper! Chris helped me through the rest of the leasing paperwork and gave me his own personal guarantee in writing of having a car available for me to use when I needed to bring in my car for servicing. That was the only reason I added the service package. I will update this page after each time I bring it in for service but I have a feeling they will follow through with their promises! Great dealership! They get right down to business in an honest and friendly way!

newbuyerevery10yrs

Apr 7, 2014

Larry was great to work with while we bought our Subaru. I would recommend him for anybody who wants to buy a Subaru. We were not pressured to buy and he was very patient while we made our decision.

eyb1126

Apr 6, 2014

My best car buying experience ever! Chris La Porte was extremely helpful, straight forward and efficient from beginning of the internet price quote thru financing and closing. I would recommend him to any and everybody. No hassles nor haggling!

jackhofbauer

Apr 5, 2014

I'll join the growing chorus of support for Chris Laporte!. I made an appointment to sit down with him on March 31st. I was looking to buy a 2014 Outbook. He saw that I had my KBB and Consumer Reports pricing. He thanked me for being prepared!! In about five minutes, he had printed out his offer which happened to be the fair value price. I bought a Subaru four years ago at Sheehy and the LaPorte experience was MUCH better. Of course it's his job to sell cars but he made ME feel like he wanted to forge a relationship that would bring me back in a few years to purchase another Subaru. Chris LaPorte, Sheehy Subaru, a job really well done. Thanks.

prmukunda

Apr 5, 2014

Chris Laporte is the best of the best and you should treasure and reward him. He deserves recognition and respect as not only does he know his work but performs it with ease and consideration for his customers needs and time. I have bought several cars for Chris and each time he is on top of his game. I would recommend Chris (as I have done in the past) to my friends and family without reservation.

tjrb11

Apr 4, 2014

Thank you Chris LaPorte! We knew what we wanted from prior ownership and research on the web. This dealership offered the right deal and didn't play any games. We drove 119 miles one way to purchase our 2nd Subaru from these folks and would not hesitate to do it again! They have the stock you are looking for. We highly recommend Sheehy Subaru. Ask for Chris!

Amsdabb

Apr 3, 2014

I just bought my first Subaru - Chris Laporte was awesome. I emailed about a car they had on a Sunday evening, he emailed me at 7am Monday morning and held a car for me until that night. He was very knowledgeable, very pressure-free. Sabrina in the business office was great. Those two stayed until 11pm to get me in my new car and on my way. Thanks again guys!

swpr_08

Apr 3, 2014

I purchased a Crosstrek from Sheehy 2 weeks ago and had a great buying experience. I have been to many dealerships over the years and many times walked away with a bad taste in my mouth. However, Chris La Porte made for a pleasant experience, was great to work with, and made every effort to make sure I got the car I wanted. He doesn't press you to make a sale, is a straight shooter, and as long as you come in and have done your research you'll get what you are looking for. Thank you.

NoahKus

Apr 2, 2014

Larry McGill was great. Low stress, quick, and personable. Would recommend this dealership and Larry to anyone in the market for a car. FYI, purchased a new BRZ.

dan9255

Mar 30, 2014

It is a rare experience when a trip to a car dealership is a 'perfect' and relaxing experience- sales, service, financing a like.. It should be noted that this review is written by an obsessive 'car guy' that typically buys a car every (6) months. I am a (12) year resident of Mclean VA., and a (23) year Washingtonian. This point is made since I have bought or serviced something at many dealerships around the beltway at ALL price points. Currently, on my 13th Porsche, and have owned numerous Mercedes, Jaguars, Alfa's, Subarus, three Maserati's, as well as a Lotus Elise, Ferrari 456, BMW 330i, Jeep Cherokee, Honda Accord, Mini Cooper S, FIAT Abarth, and others.This buying experience is second only to my Ferrari of Washington experiences. Please note that The 2006 Subaru Baja I purchased from Sheehy- Springfield w/ 91k miles cost $13.9k compared to the Maserati's and 1 Ferrari (also used vehicles) ranged in price from $92k to $160k. Mariela Ortega- Sheehy of Springfield, Sales Consultant. Friendly, highly efficient, accommodating, knowledgable, excellent follow-up. Has made promises that she has kept and received prior permission before communicated. Possesses high integrity, and professionalism. Clearly a committed sales professional that takes the long view.Brandon Toth- Sheehy of Springfield, Business Manager. Extremely transparent with ALL fees, financing options, and treated me as a knowledgable, and experienced buyer. Super fast and efficient. Quickest sales transaction I have ever made for car purchase. This was on a busy Sunday, mid-day. Lots of activity and customers present.I highly recommend this dealership. The Subaru product speaks for itself at this price point. Best Regards,Dan Mclean Virginia

crafta

Mar 30, 2014

Mariela and Brandon were absolutely amazing. They stuck with me throughout the day, answered all of my questions, were very friendly and even spoke to my father on the phone when he had questions. They made my experience purchasing my new car a great one!

Basset4

Mar 28, 2014

Found the car and deal I was looking for. Very pleased. Shopped other places, liked this one the best. I look forward to the new location.

kdubbs27

Mar 28, 2014

I purchased a New 2013 Impreza from Chris and was very pleased with my experience. He was very helpful and knowledgeable about the type of car I was looking for. Chris and Brandon gave me a great price on the new car, as well as giving me a good trade in value on my old vehicle, all with no hassle at all. Brandon was very helpful in explaining all of my options with the purchase of the new vehicle and he also was able to get me to the best dollar amount for my car payment each month that I wanted. I will definitely be keeping Sheehy, Chris, and Brandon in mind for any future vehicle purchases myself or my friends are looking to make.

philhale

Mar 26, 2014

went to Sheehy just to do a test drive as we had already done lots of research on line and by phone. the wife and I browsed their the lot and found something right off the bat that my wife couldn't wait to get behind the wheel of. spoke with a gentleman named chris and we were off. my wife fell in love with the vehicle, the kids loved the dual dvd players with wireless headsets, so now it was my time to figure out all the details and beat the salesman up over prices, services, etc. but to my surprise chris had all the right answers and made sure that we were well taken care of. we ended up driving home with a new outback around 11pm that night. since then we have always gone to Sheehy for our oil changes , tires rotated, etc. and have always been treated with the upmost respect and professionalism. if I were interested in purchasing another car right now I wouldn't hesitate a second to call chris as I know that he will always take care of me.

JoshProTech1

Mar 23, 2014

My wife and I were interested in purchasing a low-priced yet reliable, reputable dealer-sold used vehicle to use as a daily driver to keep the miles down on our other vehicles. We already knew of Sheehy Subaru, as the collision center we operate purchases parts from the dealership and are very satisfied with the wholesale parts side of their operation. As it turns out, the Sheehy Subaru management and salespeople also delivered an outstanding and completely excellent experience! We found two vehicles we were interested in possibly purchasing via the dealer's website, made a five-minute phone call, set up a time the next day to come look at those vehicles and less than an hour after our test drive, we drove one out of their parking lot!From the moment we walked in the door we were impressed: greeted with smiles and friendly handshakes, were given the freedom to take a test drive without a salesperson in the back seat looking over our shoulders and once we got back and were ready to start the purchase process, everyone took a distinctly personal interest in seeing us actually obtain the vehicle for which we had come in. The sales process was low pressure and both my wife and I were completely at ease throughout the purchase, never for a moment feeling concerned about whether we were being asked to make a deal we weren't comfortable with. This may have just been a used, extra car purchase, but when it's time for us to purchase our next NEW car, we have every intention of coming to Sheehy Subaru!

fredZ314

Mar 14, 2014

Looking for the best price for Subaru Forester, and Larry showed us that this dealer had the best price andassured us the best service. Larry was very easy to work with, and very accommodating, would recommend to friends and family. Thanks for a pleasant transaction.Thank you,Fred and Pauline Reider

margaretgoodall

Mar 10, 2014

Not only is Reggie a consummate professional but he is a kindhearted, thoughtful person. He is not pushy or aggressive. He calmly presents all of the facts to customer so that the customer can make an informed decision. This was the best experience I've ever had in purchasing a car. If you are interested in buying a car, go to Sheehy and asked for Reggie.

Arianne

Mar 10, 2014

Great customer service, I hope it stays that way. A couple of days after purchase, Eddie called and said they miscalculated a number but actually resulted in my payment getting lower. Now that's honest!

nlspinosa

Mar 9, 2014

I was treated like a valued customer from the minute I walked into the salesroom until after I signed on the dotted line. My salesman, Rick Miller, was very kind and did everything possible to make sure that I found the car that I wanted. I have been shopping for a car for the past 8 months and I have done my research. I am very happy with the final offer and I would (and will) recommend Sheehy Subaru, and particularly Rick Miller, to anyone looking to buy a new car. When it was time to take care of the financing, Brandon Stanhope was very thorough but did not pressure me to add extras that I did not feel were necessary. Overall, I had an excellent car buying experience. Thanks Rick!

rawonion

Mar 9, 2014

Everyone was great to work with - the entire process for test-driving and buying a new car was straight forward, quick and easy - no monkey business. I especially appreciated the support I received before I ever showed up in person - from the online chat representative, sales rep and finance.

Elizageo1

Mar 7, 2014

Mr. McGill is a pleasure to work with. He is committed to finding the best deal for my purchase and trade-in. He handled the negotiation remotely and in person which saved me a significant amount of time. He also is a Subaru expert--clearly he believes in the product and knows every detail regarding Subaru. His enthusiasm is much appreciated!! This is the 3rd car I have purchased from Larry--he is committed to customer satisfaction and is not pushy like some sales people. This was my first time working with Mr. Beans. He, too, is very professional and explained all of the financial information at the level I was interested. He made the trade-in and purchase process very easy. I will return to buy the extended warranty based on his detailed explanation on why it's a good idea! Usually I do not do this but he made a very compelling argument and gave me a good price!!

Bobcoastguard

Mar 7, 2014

My wife and I had a great experience working with Chris LaPorte at Sheehy Subaru. Other Subaru dealers in the Northern Virginia area told us the Forester Premium was very difficult to find because it is such a hot item and that it could be a week or two before one could be found. Chris found one we wanted during the snow storm this week and had it at Sheehy the next day. In trying to pick out one, he went over the features of interest, got us an extended test drive, and worked with us on the price. We were pretty particular, but he took it in stride. And that is saying something given that there are probably plenty of buyers out there who he could have sold to without all the effort that he put into satisfying us. During his search he kept us informed of each step from car location, to transporting it here, to adding options, to financing considerations, to having it ready to be picked up. He's got a lot of energy, and it paid off for us as the right car at the right price at the right time.

Bobcoastguard

Mar 6, 2014

My wife and I had a great experience working with Chris LaPorte at Sheehy Subaru. Other Subaru dealers in the Northern Virginia area told us the Forester Premium was very difficult to find because it is such a hot item and that it could be a week or two before one could be found. Chris found one we wanted during the snow storm this week and had it at Sheehy the next day. In trying to pick out one, he went over the features of interest, got us an extended test drive, and worked with us on the price. We were pretty particular, but he took it in stride. And that is saying something given that there are probably plenty of buyers out there who he could have sold to without all the effort that he put into satisfying us. During his search he kept us informed of each step from car location, to transporting it here, to adding options, to financing considerations, to having it ready to be picked up. He's got a lot of energy, and it paid off for us as the right car at the right price at the right time.

MelanieAlvord

Mar 4, 2014

Chris LaPorte made by buying experience easy and informed. He kept in touch with me throughout the process of securing the exact model and additional features I was interested in. He also offered valuable advice on car donation. Once my new Forester arrived, Chris expedited the process in order for me to drive my vehicle home the same day. Also, on the financing end, Eddie Beans was fabulous to work with. Throughout the process with both him and Chris, there was never any pressure and as I woman I appreciated not being talked down to. Finally, I have to mention the great service Rick Miller provided when I first came to the dealership for a test drive and was deciding between various options in terms of make and model. He was courteous, helpful, and professional -- so different from my last car buying experience. Thanks, Sheehy Subaru!

JNWALLACE

Mar 4, 2014

My husband and I were looking for a new SUV and were very impressed with how easy the process was! We came in, met with Larry, test drove a 2014 Forester, filled out paperwork, went through the financial process with Eddie, traded in my 2003 Ford Focus, walked through the new car and wham! Drove off with our new vehicle all within three hours. I had never purchased a new car before, so going into the process I was pretty intimidated since you typically hear horror stories about slimy car dealers. Happy to say - that thought couldn't have been further from the truth. Larry listened to what we wanted, Eddie informed us of what we could afford - within our means - and both made the process so incredibly easy and smooth. The new car is absolutely amazing, the staff we encountered the entire night were friendly and attentive and at no time did I feel pressured to buy or commit to something I didn't want. We will certainly be going back for future car purchases!

ALLENH80

Mar 4, 2014

Had a great experience buying from Chris and Sheehy Subaru. Respected me as a customer and gave me the best price around. Got me the car I wanted even though it wasn't on the lot with no issues. Chris was very responsive to my questions and needs and made the entire transaction easy, simple, and smooth. The finance manager, Eddie Beans was also great and didn't pressure me to buy anything I didn't feel I needed. Brandon, the manager, was also really friendly. Great experience all around.

CROSSTREK OWNER

Mar 4, 2014

I needed to purchase my first car, and I was contacted by 3 different Subaru dealers in the DC area. Chris La Porte from Sheehy Subaru was the first dealer to reach out to me and we were able to discuss inventory, financing, and options through email and over the phone. Chris was very helpful and informative, and he was able to pull the car to side/reserve it for me since I was not able to come into the dealership for a few days and wanted to see the car before buying it. Chris and Eddie Beans worked to find a great financing rate that even beat my banks rate. When I went into the dealership, Chris had the car pulled to the side and was able to go even lower on the price then I expected. Then Eddie was able to get me a even better financing rate then we had discussed over the phone. The entire process of buying the car took only a few phone calls, emails, and less than 3 hours at the dealership. Overall, I am very happy with the ease and helpfulness I experienced while buying my first car from Sheehy Subaru. The ability to look at the cars on their website and then call and email back and forth with Chris made the process relatively simple, easy, stress free and I love my new 2014 Crosstrek!

TennesseeBorn1975

Mar 4, 2014

I bought a new Subaru Outback from the crew at Sheehy. From the moment I walked in the dealership I was greeted with genuine courtesy and care. All the people I interacted with at Sheehy Subaru were friendly and interested in serving me in the pursuit of the car that best fit my unique needs. When I walked in I was looking at the Forrester as my car of primary interest, but with their attention and interest I expanded my search criteria and test drove a few different cars and models. I ended up settling on the Outback after some deliberate consideration. My shopping experience was unique. My wife, who I wanted to be a part of the car-buying decision process, was 650 miles away. With the help of technology and the Sheehy team, I was able to link to the Sheehy WiFi and "FaceTime" by I-Pad with my wife who toured each car and got the brief from our Sales Rep (Larry) and the Sales Manager (Brandon). The highest compliment I can pay to these fellows is to say that I'd be proud to work with them again. The Sheehy Team is fortunate to have them on the crew there. I would recommend Sheehy Subaru to any of my friends or acquaintances who are in the market for a new Subaru.

manmather

Mar 4, 2014

This was the best car buying experience Ive ever had. I called Chris La Porte up on Monday early in the morning during the snow storm. I told him I needed to get into a car quick and he drove up to Sheehy Subaru and met me in the storm. Got me a great lease deal on a Subaru Xv for my wife. Has to be the funnest test drive Ive had getting to drive the Subaru around out in a snow storm. The Xv is like a little tank in the snow. Chris La Porte and Brandon Stanhope are great guys and very fair to deal with when buying a car. This is the second Subaru I have purchased from them and will most likely be getting another one from the same guys in the next year or so when the 2015 WRX comes out.

QualityCzech

Mar 4, 2014

Sheehy Subaru, and Chris LaPorte specifically, were very helpful in the entire car shopping and buying process. Chris is very knowledgeable about the Subarus he sells and the local market as well. Chris explained all the features and advantages that My new Outback offered, and did not use high pressure tactics to get my business. Sheehy gave me a fair deal on my trade-in vehicle, and also offers outstanding maintenance coverage for your vehicle should you desire. Brandon in finance is also top notch to work with. I haven't yet used their service department, but if it's anything like their sales, it will be outstanding I'm sure. I highly recommend Sheehy Subaru if you are in the market for a Subaru, and would advise you to ask for Chris. I am very pleased with my purchasing experience. Job well done!

sm1367

Mar 4, 2014

We were looking for a compact SUV which led us, ultimately, to Chris La Porte at Sheehy Subaru of Springfield. We found him to be friendly, knowledgeable of both his product and his competition. He was friendly, frank, positive, and flexible in working with us as we came to the conclusion that the 2014 Subaru Forrester was the right vehicle to meet out needs (handle in bad driving conditions, ability to go off paved roads, > 27 MPG, and fun to drive).When it came time to discuss price, Chris was very flexible with us as we worked through the numbers. Would we buy a car from Chris again? Absolutely! Chris has earned not only the achievement of this deal but a long-lasting relationship with us as return customers!

Forester Owner

Mar 1, 2014

This was my first time buying a new car so I was a bit nervous. Chris made the whole process so easy and Branden got me a killer rate in finance. Sheehy Subaru was rocommended to my by a friend of mine that previously purchased a Tribeca. They had such a great experience that they said I should look no other place. I'm glad I took their advice. I love my new Forester! I will come back to Sheehy for my next one.

Koontz2014

Feb 27, 2014

Chris was great to deal with, a straight shooter and entertaining too. The whole experience was great fun choosing a new car without anyone telling us what we wanted. No pressure. Chris came up with just the model and color etc we chose and took care of add-ons same week. He also matched the deal we had at another dealer through a buyer program, no fuss.

VinceShearer

Feb 26, 2014

Buying a car from Chris was a great experience. He is very enthusiastic about Subaru and their cars. I didn't feel pressured to get anything more than I wanted to and I am thrilled with my Crosstrek. Chris is definitely more interested in a happy customer than just sales numbers.

sotiris

Feb 26, 2014

Chris, was great to working with. A no-nonsense discussion when it came to price negotiations and an outstanding customer service afterwards. If he is not retired when I buy my next car then his got my business.

HollisAshby

Feb 25, 2014

Very easy to deal with. Pleasant and friendly staff who are also honest and professional. Comfortable and relaxed atmosphere. I had a very easy, pleasant experience buying a new car here and would recommend Chris and Eddie to friends and family.

sjmryan

Feb 25, 2014

Chris was an excellent, straightforward salesman. He answered all of my questions and helped make a great deal on my trade in and the purchase of a new Subaru BRZ. In addition, he was very friendly and we had a Greta conversation on a number of topics. I would highly recommend anyone interested in buying a Subaru head to Sheehy and ask for Chris. In addition, Brandon from the finance department was very helpful and made sure I got the best rate and deal available.

blong0824

Feb 23, 2014

Chris was really great. I Really enjoyed working with him and buying a car with Sheehy. I'd recommend him and the dealership to anyone looking for a new Subaru.

jeananncollier32

Feb 23, 2014

Had a very enjoyable experience when purchasing my SUV and this can only be due to the efficient and friendly Chris who helped me through the process-he is the BEST in my eyes. Thank you Chris for all your help-you were terrific and took care of all my questions needs-and if I have a question in the future will not hesitate to call and ask for help-THANKS again for the great service you provided

subaruowner1234567

Feb 22, 2014

Had a great experience with Chris LaPorte. I used a buying service and Chris contacted me promptly and was very flexible about meeting with me to get exactly the car that I wanted. This was probably the best car buying experience I've ever had. Chris was very straightforward and had me in a new Subaru and off the lot within two hours. Pretty amazing in my opinion.

TennesseeBorn1975

Feb 18, 2014

I bought a new Subaru Outback from the crew at Sheehy. From the moment I walked in the dealership I was greeted with genuine courtesy and care. All the people I interacted with at Sheehy Subaru were friendly and interested in serving me in the pursuit of the car that best fit my unique needs. When I walked in I was looking at the Forrester as my car of primary interest, but with their attention and interest I expanded my search criteria and test drove a few different cars and models. I ended up settling on the Outback after some deliberate consideration. My shopping experience was unique. My wife, who I wanted to be a part of the car-buying decision process, was 650 miles away. With the help of technology and the Sheehy team, I was able to link to the Sheehy WiFi and "FaceTime" by I-Pad with my wife who toured each car and got the brief from our Sales Rep (Larry) and the Sales Manager (Brandon). The highest compliment I can pay to these fellows is to say that I'd be proud to work with them again. The Sheehy Team is fortunate to have them on the crew there.I would recommend Sheehy Subaru to any of my friends or acquaintances who are in the market for a new Subaru.

dougd

Feb 15, 2014

In shopping for a Subaru Forester, I was sent e-mails from the dealership with hand-written Out the Door (OTD) prices on the document, which is the buyer's total cost including tags and taxes. After the car arrived and my wife and I visited the dealer, the sales manager did not wish to discuss the OTD amount listed on their e-mail to me, which I showed to him. When I persisted, he said the OTD notations were not theirs, thereby essentially accusing me of fabricating that information on the e-mail. Given that I have the e-mail on my computer, I thought that was both foolish and dishonest on his part, Because the amount on the e-mail is $1000 less than what the sales manager wanted us to pay, I recognize the possibility that the the figure on the e-mail may have been an honest mistake by the salesman. Howerver, rather than addressing the issue of the information they provided me and their possible error, the sales manager essentially accused me of dishonesty. Would you want to do business with someone like that?

GODSPEED

Feb 14, 2014

Being a resident of NY state, I cant tell you how disappointed I was in my dealing with my local Subaru dealership. That being said, after locating the car of my choice at Sheehy Subaru, Larry, Kim and Teresa made the purchase a reality. Their professionalism, attention, and assertiveness to my car purchase is nothing short of exemplary to the automotive industry. The only shortcoming being roughly 250 miles away from where I reside, I would recommend anyone in my area to the Sheehy auto group. I want to thank Larry, Kim, and Teresa for their help and time dedicated to my Subaru purchase. I would gladly purchase my next vehicle from them in the future. Great job and keep up the good work. Thank you so much :)-Michael Knight

dubois31

Feb 10, 2014

I emailed about 5 Subaru dealerships. Chris responded first, dealt with us fairly. I feel like a got a great deal on my sweet outback.

emielmichelet

Feb 7, 2014

Chris La Porte was able to find the new Subaru Forester I was looking for and helped to work out some title and tag issues.

Qfrank

Feb 4, 2014

Chris La Porte was a wonderful individual to work with - i felt he was trustworthy, straight-to-the-facts, and focused on us during the purchase experience. He was personally a likeable individual, and I would go back to him willingly for future business. Last year we bought another Subaru from another dealer nearby - and the experience still leaves an unpleasant memory with us. So, Chris was like a breath of fresh air. My thanks to Mr Sheehy for having a guy like Chris in the sales force!

4batwood

Feb 4, 2014

I picked up my 2014 Subaru Outback 3.6 (Special Appearance Package) a few days ago and the experience from initial visit to delivery was perfect. It was great working with Chris La Porte during the sales and delivey process. He is a no-nonsense person who works hard to make a deal happen. I had specific requests for the vehicle...color, options, etc. and Chris was able to get me the car that I wanted and quickly. He also worked with me on the price and trade-in, and was creative in coming up with a bottom line figure that we were both happy with. In addition, Chris was always responsive to my emails, phone calls, and my schedule providing really great service in my opinion. Once at the dealership for delivery and working with Eddie on the financing, everything was in order per the agreement with Chris, i.e. no surprises. So from beginning to end the whole process was fast, painless and fun. Chris is great to work with and I'd recommend him to anyone in the market for a Subaru.

Phrogdriver

Feb 2, 2014

Chris LaPorte is an awesome salesperson. He is a facilitator and was all about helping us find the car WE wanted, not just selling us a car that was in their inventory. Helped us find a vehicle with all the options we were looking for and then worked with us on the price. No pressure at all. He let my wife and me take a test drive BY OURSELVES, no salesperson, for as long as we wanted, in as many different models as we wanted. They gave us a solid trade in value on our old car. Eddie Beans is a great finance manager and arranged all the financing at a lower rate than I could get on my own. I would definitely buy here again.

Lurker

Jan 31, 2014

I came looking for new car. I ultimately didn't buy one, due to an inability to come to agreement on the value of the vehicle I was considering trading in. That being said, I providing a good review because I was impressed by the that fact that at no point during any conversation was I ever asked to provide any contact info. That meant that I never received any unwanted, calls, texts, or emails during my shopping experience. So I'm providing a good recommendation.

LBPhil

Jan 30, 2014

I just picked up my 2014 Subaru Outback 2.5i Limited a few hours ago. I'd have to say that it has been great working with Chris during the sales process. He is a no-nonsense, straight shooter who wants to make a deal and works to make it happen. I had specific requests for the vehicle...color, options and accessories. Chris was able to get me the car that I wanted and didn't try to sell me options or accessories that I didn't want. He also worked with me on the price and was creative in coming up with a bottom line figure that we were both happy with. In addition, Chris was always responsive to my emails and calls and able to accommodate my schedule. In fact, when it came time to go to the dealer ship, and I mentioned I had to coordinate with my wife, Chris offered to send a driver from the dealership to pick me up...really great service in my opinion. Once at the dealership and working with Eddie on the financing, everything was in order per the agreement with Chris...no surprises. The ski rack that I asked to have put on the car was all ready as well...so I was able to drive right out. So from beginning to end the whole process just took 4 days...from the time I put out my quotes on Edmunds to deal close and pick up. Chris is great to work with and I'd recommend him if you are in the market for a Subaru.

ryankeys5015

Jan 29, 2014

Chris La Porte delivered outstanding results. He obtained a difficult to find manual xmsn Outback and negotiated the deal without any pressure. Chris is a genuinely nice person and true professional.

Bethcj

Jan 27, 2014

Larry did an excellent job finding us a new Subaru in the make, model and color we were looking for. He was friendly, knowledgeable and made the whole process painless. He was also quite good at explaining the car's features and ensuring that we were comfortable with our purchase. I would recommend buying a car from him. Chris was also helpful in finding the model we were looking for. I believe he was the person who drove the car several hundred miles to Sheehy in Springfield, so we could pick up the car as soon as possible.

GrantM

Jan 20, 2014

Our salesperson Chris was clear and direct. He showed quickly showed us our options and we found two cars that fit our needs. We came to a fair price without time consuming games or last minutes switches.

JAWhite

Jan 20, 2014

Down to earth, and very friendly staff. Chris La Porte puts zero pressure on you to purchase a vehicle. He made me a fair deal on my trade, as well as the new STI I bought. This dealer makes you feel like you've known/dealt with them for years upon your first interaction. Seriously, easiest car buying experience i've ever had. Sheehy Subaru was also the only dealer in my area with the car I was looking for.I would highly recommend this dealer for your Subaru needs!

Grimjackson

Jan 18, 2014

Chris LaPorte was the only person out of three dealerships who took the time to find the exact vehicle I wanted instead of trying to sell me on a model that was close. There was no pressure and no upsell, just a pain-free transaction. Eddie Beans walked me through their financing and provided a rate better than my bank. Overall this was one of the best experiences I've had purchasing a car.

JeffArlington

Jan 18, 2014

My wife and I needed to trade in our 2011 Outback Sport for a new Forester. It seemed simple enough, so we went the the dealership where we had bought the Outback Sport (a competitor of Sheehy). Over the next two weeks, the dealer jerked us around and refused to provide concrete and final numbers for both the trade-in and the Forester. I made it clear that I had limited time, and no interest in endless bargaining. Finally, out of complete frustration, I emailed Sheehy. Within an hour, Chris called me. And he had a reasonable and final offer for both cars within the next hour. Two days later, we dropped off our old car and picked up our new car. The entire experience was painless. Chris did not pressure us to upgrade or purchase expensive add-ons. In other words, it didn't feel like we were in a car dealership. I plan to highly recommend Chris and the Sheehy dealership to all of my friends.

Cowboy7

Jan 14, 2014

The experience was the best we have had so far. We purchased an Outback but looked at the Cross Trek, Forester, and a number of Outbacks. No hastle and great patience. We received good prices on both our trades and the Outback we bought. They promptly prepped the car and completed out financing. This is a very professional organization, Greg and Rick worked together to make this the smoothest sale ever. Like it so much we came back the next day a bought another. You won't be disappointed with this dealership.

KTG1

Jan 14, 2014

Stopped by Subaru at the end of December. Immediately greeted by Chris LaPorte. Chris was very helpful in describing the updated Forester amenities. He worked with us through the process and got us a great deal on the car and our trade-in. Eddie did a great job walking us through the paperwork for the purchase and financing. We had some additional options to have installed on the car. It was handled by the Service Department within days (thanks Deb!). Overall, a memorable experience.

DLCastro

Jan 8, 2014

I would strongly recommend Sheehy Springfield, and especially Chris Laporte and the Financing manager. They made the entire process easy for me. My car broke down, I was driving a rental car, and did not have time to waste. I cannot say enough about how much I appreciated their straight forward approach!

train001

Jan 7, 2014

We had a very good experience working with Larry McGill. Larry understands his business and related very well to us. I really do believe that Larry cares about his customers, which I think is not often the case.

CalumAndersonCarroll

Jan 7, 2014

I was absolutely astounded by how easy to work with and friendly everyone at Sheehy Subaru was. They were able to get me a fantastic deal on a new Subaru BRZ Limited, getting me a much better price than I expected or hoped for. I didn't feel pressured to buy and would definitely recommend first time car buyers like myself to go here. The car was in pristine condition with only 10 miles on it and I am extremely satisfied with my purchase. 10 out of 10.

13PeterCrosstrek

Jan 6, 2014

I needed to purchase my first car, and I was contacted by 3 different Subaru dealers in the DC area. Chris La Porte from Sheehy Subaru was the first dealer to reach out to me and we were able to discuss inventory, financing, and options through email and over the phone. Chris was very helpful and informative, and he was able to pull the car to side/reserve it for me since I was not able to come into the dealership for a few days and wanted to see the car before buying it. Chris and Eddie Beans worked to find a great financing rate that even beat my banks rate. When I went into the dealership, Chris had the car pulled to the side and was able to go even lower on the price then I expected. Then Eddie was able to get me a even better financing rate then we had discussed over the phone. The entire process of buying the car took only a few phone calls, emails, and less than 3 hours at the dealership. Overall, I am very happy with the ease and helpfulness I experienced while buying my first car from Sheehy Subaru. The ability to look at the cars on their website and then call and email back and forth with Chris made the process relatively simple, easy, stress free and I love my new 2014 Crosstrek!

RRida

Jan 6, 2014

I been in need of a new car for about 6 month, my 2002 Honda was costing more money to maintain then it was worth. I been a Toyota and Honda person but a coworker purchased a Subaru and opened my eyes to Subaru. I am so glad I did so happy with my purchase and the costumer service at Sheehy Subaru at Springfield was excellent, I was dreading going to a dealership but boy was I surprised with the fantastic group of people who work there. Thank you so much for the wonderful experience, keep up the great work.

jpgentry1

Jan 6, 2014

I had an excellent experience working with Chris at Sheehy Subaru. Despite being the busiest month he has ever had, he spent his time with me and gave excellent service. Highly recommended.

AllenH80

Jan 5, 2014

Had a great experience buying from Chris and Sheehy Subaru. Respected me as a customer and gave me the best price around. Got me the car I wanted even though it wasn't on the lot with no issues. Chris was very responsive to my questions and needs and made the entire transaction easy, simple, and smooth. The finance manager, Eddie Beans was also great and didn't pressure me to buy anything I didn't feel I needed. Brandon, the manager, was also really friendly. Great experience all around.

toniolli

Jan 5, 2014

We had a fantastic experience! The team worked with us on the car/option we wanted and price. This is our second vehicle from this dealership!

Jtabs13

Jan 5, 2014

Chris was honest and straightforward in helping us choose the best car for our needs. We we will definitely recommend him to others. Thank you!

PierreElliott

Jan 4, 2014

I felt like this dealership wasnt as pushy as most and Chris La Port was not creepy. I liked dealing with him and the manger there was friendly and not pushy. I actually had to ask about going up a trim bc I had originally given them the trim I wanted and a budget. He is VERY MUCH on top of his game bc I could barley get another Suburu dealership to give me a quote for my trade in. Only thing is Chris could have been a little better about getting my radio stations off my old car but in the end he got them for me.I highly recommend him and love my Subaru.

fidlinman

Jan 4, 2014

Came in on New Years day and got the deal we were looking for and the car we were looking for. Chris made the experience friendly and was able to meet all our needs.

mush792

Jan 4, 2014

So on the 30th of December 2013 I tried to buy a car at sheehy Subaru in Springfield.I test drove a car with Reggie Leo all went well.Then Beau Proctor asked me to sign an agreed price form. I said I did not agree to this price. He said he needed my signature to continue with the credit check. After about forty minutes Beau brought me into a room with a financial person and said he would deal with the paper work. I told this gentleman I did not agree to that price and he looked shocked. He went and got Beau Proctor who admitted it was his fault and what could we do to make a deal.I felt like the whole experience was shady and I thought as consumers we did not have to deal with this type of thing anymore.When I called to complain to a manager a Mr. Brandon Stanhope called me back and tried to tell me I did not have the experience I had. He did not want to listen to me.So I feel that Sheehy Subaru has left me no choice but to complain to1.Motor vehicle Dealer Board (mvdb).2.Federal Trade Commission (ftc)3.Consumer Financial Protection Bureau (CFPB)My only wish to other consumers is please be careful when using this dealer. Be informed of shady dealer tricks and do your research.

mbell218

Jan 4, 2014

This was one of the best car-buying experiences I've ever had. I walked in at opening on a Saturday and knew exactly what I wanted, a 2014 Crosstrek Premium. Within 10 minutes I was taking the car over to Barnes & Noble for my wife to test drive. She loved it and still loves it. We took it on a trip to Indiana for Christmas break and it performed magnificently. Chris was excellent and very knowledgeable. He answered all of my questions honestly and provided exactly the car we wanted. After bringing my trade-in back in the afternoon, I completed the final vehicle selection and purchase in less than 2 hours. I appreciate the excellent customer service from Chris and the rest of the folks there at Sheehy Subaru. Thanks!

humphreda

Jan 3, 2014

After much research and consideration it was time for a new car. I'd test driven a Forester earlier this year and now it was time to buy. Chris LaPorte answered my millions of questions, told me what cars were available, gave me a fair price for my trade-in, and kept me informed all the way through the purchase process. His enthusiasm, professionalism, knowledge, and patience were plentiful and very much appreciated. Eddie Beans was a whiz with the purchase and made it quick and easy. For a first-time solo purchase, it was problem free and a pleasure.

MamaDoc20147

Jan 3, 2014

I called Chris on December 31 about purchasing a new Outback. I knew what I wanted, having done my research and already been on two test drives. Chris gave me several options and repeated that he did not care which option I went with, he wanted me to have the car that best met my needs and budget. When I got to the dealership on January 1, he had the car waiting for me. When we discussed that I was unlikely to keep the car more than two-three years, he suggested I look into leasing as a lower cost option. He disucssed it with the finance officer and we were able to come to an agreement that got me into a new 2014 Outback at a payment with $10 of my 2011 Ford Edge (I wanted out of that vehicle since it handled so poorly due to 2WD and inexpensive tires). He also made sure I knew all of my follow up steps including going to DMV and LOCO for title and personal property tax and to go to __ to get a refund on my extended warrenty on the Edge.The best part for me and my antsy 8 year old son, we were back on the road in our new car in under two hours. I never gotten out of a dealership that quickly! (The second best part was driving effortlessly through the snow on January 3)Thanks Chris!

josh1475

Jan 3, 2014

Chris made car buying easier than I had expected. No pressure sales. Straightforward with cost and patient. Extremely busy employee who, despite tending to multiple customers, was able to provide us service well beyond other salesmen prior. Eddie made financing quick and easy. No pressure tactics. Extremely simple process, even after 4 hours of work! Thanks for my new 2013 Subaru Impreza Spt LTD!

adao

Jan 2, 2014

Larry was very knowledgeable and was able to answer all my questions without hesitation. He really knows his stuff! Larry was easy to talk, friendly, and respectful. He had a nice firm handshake too, always a plus!Neither Larry or Eddie pressured me. It was way too easy to buy a car!

eyelash9

Jan 1, 2014

Chris and Eddie were terrific to work with. Chris's high energy was exciting! He found us exactly what we were looking for and negotiated a fair price. He demonstrated the important functions, got the Bluetooth working, and sent us happily on our way assuring us he was available to answer questions or meet any needs we might have. Eddie, too, was very helpful in arranging our Subaru financing and worked with us on our interest rate, accounting for our excellent credit.

jnwallace

Dec 31, 2013

My husband and I were looking for a new SUV and were very impressed with how easy the process was! We came in, met with Larry, test drove a 2014 Forester, filled out paperwork, went through the financial process with Eddie, traded in my 2003 Ford Focus, walked through the new car and wham! Drove off with our new vehicle all within three hours. I had never purchased a new car before, so going into the process I was pretty intimidated since you typically hear horror stories about slimy car dealers. Happy to say - that thought couldn't have been further from the truth. Larry listened to what we wanted, Eddie informed us of what we could afford - within our means - and both made the process so incredibly easy and smooth. The new car is absolutely amazing, the staff we encountered the entire night were friendly and attentive and at no time did I feel pressured to buy or commit to something I didn't want. We will certainly be going back for future car purchases!

sv4us

Dec 30, 2013

Friendly Staff. Straight forward sales staff. Chris worked with us to find a car that met our needs and desires and then worked with us to come up with a great deal. He also clearly explained various options that were available.

ldonoghue

Dec 30, 2013

I began working with Ken about a month ago in attempts to decide between the Forrester and the Outback. Ken was incredibly patient and friendly and allowed me to test drive a few vehicles. I told him that I wasn't ready to make a decision that day becuase my husband was not there with me. Within a week of that test drive, my husband and I found a home and had to put a car purchase on hold to avoid any complications with closing. During our negotiations with the home, I received a call from a Sheehy sales manager wondering if I was still interested in purchasing a vehicle. I explained the situation, he provided me with a few alternative option, but I told him I would rather put the car purchase on hold. He was incredibly understanding and thanked me for my time. We closed on our home right before Christmas. I went back to Ken a day or so after Christmas to test drive a few more vehicles and confirmed that the 2014 Outback was the right call for me and my family. Due to my work schedule I had to do a lot of the negotiation over the phone. Ken was so patient and served as a great liaison between me and his manager. On the 28th, I chose a car but did not buy because it was such a busy day at Sheehy and I really wanted to eat dinner (being pregnant makes you hungry). By that point, I was working with Ken and Beau regarding my trade-in and they both understood that I did not want to wait. My husband and I returned on the 29th and bought my car. This was by far the BEST car-buying experience I have ever had. There was no pressure at all. The staff was always nice and Beau worked well with me on our trade-in. I then signed the paperwork with Eddie Beans, who was so nice! He offered a few additional options without pushing (which I did not take) and he was totally okay with that. He congratulated me on the new vehicle and shook my hand. I don't have one negative comment for any of the individuals I worked with (especially Ken since I worked with him most). If you are in the market for a Surbaru, definitely go to the dealer in Springfield (Sheehy) and ask for Ken. You will not be disappointed. P.S. I was not signing paperwork forever either. it was quick and easy...I think we spent more time trying to sync my phone with the car's blue tooth than we did on signing all of the paperwork.

Outbacblue

Dec 27, 2013

I completed my research on the type of car I wanted, now it was time to find a dealer. Walked into the Subaru of Springfield dealer and the rest was history. I met Eddie and Chris explained to them what I was looking for, Chris found it in a couple of days while Eddie set up my finances. Next thing I know I came in with my Audi, and left happily with my beautiful Twilight Blue Outback with everything I wanted with a bonus of excellent, efficient, super friendly service, and it was completely effortless! I'm in the process of convincing my friends to buy a Subaru from these two guys...

chrisz28match

Dec 25, 2013

chris LaPorte went far and beyond any car sales person i have dealt with --- EVER ! Chris found a bronze color Outback 6-speed Premium manual

trevor13

Dec 23, 2013

I had to purchase a new car quickly, as my used car had serious issues. Chris was informative, friendly, and honest. He helped guide me to a great selection, under a tight deadline.

emkamstra

Dec 23, 2013

Larry is the best car salesman that we have ever done business with. He is professional, honest, and efficient. We drove all the way from Richmond to look at a car, and we will do it again in the future. Working with Larry made the car-purchasing process enjoyable. He made sure that we knew the total cost up front.

joyavery

Dec 22, 2013

Both Larry McGill and Eddie Beans were wonderful. My husband and I had the pleasure of purchasing our Outback with the endless help of this team. From our initial greeting to the final handshake, we experienced nothing but honest business. We never felt pressured and felt that all our questions and needs were addressed efficiently and with confident knowledge of an excellent product. We look forward to continuing a relationship with the service department at a dealership that had already gone above and beyond to give us the best experience in a process that can often be overwhelming and frustrating. These two words never crossed our minds. Thanks again to Larry and Eddie. You are second to none.

Aurzul

Dec 20, 2013

Met Ken McAlpine and told him I was interested in test driving the XV Crossotrek and Impreza. Ken was exceptionally friendly and professional. I told him I was looking at cars and getting pricing that will fit my budget. Ken with no pressure talk to me about Subaru and then set me to test drive the Crosstrek. I was pleasantly surprise to be able to test drive the vehicle by myself without a salesman in the car. I was able to test drive the car in the highway and regular traffic which perfect for me to test and feel how the car responded and felt while driven. After my test drive came back and Ken run the numbers and turned it over to his manager Brandon. Again with no pressure, Brandon was friendly and very professional run the numbers again to give me the best deal for the Crosstrek I test drove. Brandon went over the numbers and the different options I had. I took the numbers home and work my budget. Again felt no pressure from either Ken or Brandon. They were very understanding. a few day later I return to the dealer and again Ken and Brandon were exceptional. I test drove the cars again to make my final decision. When I decided on the Crosstrek a sat down with Brandon and run the numbers again. I was very happy with my purchase and the way they work with me to gave a deal that fit my budget while getting most of the things I was looking in a my new car. Brandon and Ken were friendly, professional and attentive to satisfy expectations and meet my budget. They answered all my questions and clear all my concerns. Andrean on the service department who was in charge to install a few things in my car and he was also very friendly attentive and explain everything. They are great team. I love my XV Crosstrek and very happy with Sheehy Subaru.

Dwalkers

Dec 18, 2013

We had planned to visit two Subaru dealerships to compare which would provide us with both the better price, clearer information, and the better relationship going forward. Chris LaPorte and everyone we interacted with at this dealership worked hard to sell us the car that we wanted on terms that were agreeable to us, to answer our questions, provide data and information, and walk us through the process. Result: we drove home in our beautiful new Outback!

eianuzi

Dec 18, 2013

Chris's energy and attention to detail made my first Subaru experience memorable. Thank you Chris .. I'll pass on as such to my family, friends, and networks.-edward ianuzi

Benyome

Dec 17, 2013

Can't say enough great things about sheehy subaru. Ken and Brandon were both super friendly, beat every price in the whole northern virginia area, and gave me a great value for my trade in. Ken basically handed me the keys and said go have fun on my test drive solo. Even told me I could take it home to show my wife. I feel like this shows great trust and really allowed me to really give the car a spirited test drive. After we agreed upon the numbers, I told them I had a hockey game to get to in a bit, and everyone from there on out was in super hustle mode to ensure I could make my game with my new subie!! Great car, great dealership, small friendly staff. Truly felt like they were most interested in getting me a great deal on the perfect car for me. Here's to many wonderful miles . Go subaru!!!

ChefEmily

Dec 17, 2013

My husband and I went in the dealership today not intending to buy a car. Our sales rep, Chris, was so knowledgeable about the Subaru we were interested in. He is friendly and outgoing, as well as very tolerant of our young child. We never felt pressured and no one was pushy. All of our questions were answered fully with no double talk. When we decided to go ahead and purchase the vehicle, all of our paperwork and trade-in was handled quickly and efficiently. I am happy to recommend Sheehy Subaru to anyone in the market for a new car.

Jpen1

Dec 17, 2013

Immediately after entering the Subaru area, we were greeted by Larry McGill. He's a friendly man - easy to talk to. One thing I noticed about him was his listening skill: if one of us interrupted him at any point, he immediately stopped talking and went into full listen mode. A nice communications trait for a sales person... He understood our requirements and knew his products. In a short time, we were ready for a test drive. He explained how to work all the unfamiliar items on the car (data screens, for example). When we were undecided about exterior colors, he went out 3 times and brought us cars in different colors of interest. We felt like he was an honest man doing an honest deal. We bought on the same visit, and are happy with the purchase experience.

Elizageo1

Dec 15, 2013

Mr. McGill is a pleasure to work with. He is committed to finding the best deal for my purchase and trade-in. He handled the negotiation remotely and in person which saved me a significant amount of time. He also is a Subaru expert--clearly he believes in the product and knows every detail regarding Subaru. His enthusiasm is much appreciated!! This is the 3rd car I have purchased from Larry--he is committed to customer satisfaction and is not pushy like some sales people.This was my first time working with Mr. Beans. He, too, is very professional and explained all of the financial information at the level I was interested. He made the trade-in and purchase process very easy. I will return to buy the extended warranty based on his detailed explanation on why it's a good idea! Usually I do not do this but he made a very compelling argument and gave me a good price!!

Outback1414

Dec 10, 2013

We purchased a new Outback from Rick Miller and were very happy with the experience. Rick was patient and knowledgeable, and made the process simple. My wife and I test drove several vehicles before deciding on the model and options that we wanted. Rick was happy to let us take each vehicle for an extended drive by ourselves, so we could really get a feel for what we wanted. When we decided on which model we wanted to buy, we met with the sales manager, Beau Proctor. Beau and Rick provided up-front pricing without any of the pressure or sales tactics I'd experienced when purchasing previous cars. We were able to come to an agreement relatively quickly, and Eddie helped us through all of the finance paperwork quickly and without any hassle. Overall, the experience was excellent. Everyone we interacted with was friendly, helpful, and treated us very well. I would definitely recommend Rick, Beau, and Eddie to anyone looking for a stress free car buying experience. We will definitely purchase another vehicle from Rick in the future.

DrewN087

Dec 8, 2013

I had a pleasure working with Chris in purchasing my 2013 Subaru Legacy. Chris was very knowledgable of the Subaru company and what was available at the dealership. He offered me a great deal on the new vehicle and was spectacular in finding me a great financing plan to obtaining my car. He allowed us to take a test drive and to showed us all the great features of our car. Chris was a pleasure to work with and I would recommend him to anyone looking into purchasing a Subaru at the Sheehy in Springfield.

Jako395

Dec 8, 2013

Chris was fantastic to work with. My uncle had shopped around dealerships and dealers for weeks and when he found Chris he stopped searching for one main reason: he tells it like it is. Yes, he is in the car selling business, so he will try to sell you a car, but he cares about customer service first and foremost. He truly wants to sell you a car with the options you want and try to get it within your budget. It was nice to work with someone who facilitated an honest and open conversation of cars and options. It made us feel confident about our purchase. So much so, that my uncle and I bought 2 cars from him within the same week. Eddie did the finances (which my accountant husband cared about) and he was great - knowledgable, consist, and comfortable to work with.I would definitely recommend them to anyone looking to buy a new car.

EllenLittlefield

Dec 7, 2013

It was the most pleasant car buying experience I've had. There was no pressure and no aggressive salesmanship. The dealership had a good selection of cars and the cars weren't loaded with extras. The paperwork process was fast. Chris La Porte was a pleasure to work with. I got a fair deal on my trade-in and my new Subaru, and walked away happy.

dcsuva

Dec 5, 2013

Larry at Sheehy Subaru was so easy to work with. Within 10 minutes of arriving we were sitting in a vehicle for test-drive. He was happy to accept our truecar.com discounts that helped us to save money on our purchase. He listened to what we were looking for, and did not try to over-sell us on any features that we didn't want. The whole process went very smoothly, and we are thrilled with our new car. Thanks for the great service, looking forward to working with Sheehy in the future.

SA1234

Dec 5, 2013

I have purchased several cars from Sheehy even though I was thinking to change my car on the day I went to Sheehy Subaru I was not quite ready yet but the explanation of the benefits that Subaru will deliver to my need, excellent customer service excellent and reasonable price quote & friendliness of this new division of Sheehy made me buy the car that same day.

pbowman

Dec 4, 2013

Chris La Porte was great to deal with. I had a price in mind and we had a very open conversation about what I was hoping to get. He found me a car that exactly met my hopes and we reached a very fair price.

rprice5656

Dec 2, 2013

Chris LaPorte was great to work with and is why I made the purchase from Sheehy Subaru. I never thought that I would say that I had a good experience buying a new vehicle but due to Chris' hard work and effort, I did. The entire buying process was low stress and uneventful. From my initial visit to the Dealership to the purchase of the new vehicle, Chris was very responsive to my requests. While Chris had my cell phone number and e-mail address, he never initiated contact or made any attempts to pressure me into making a purchase. The majority of our negotiations and conversations were conducted over the phone so that when I was ready to actually purchase and pick-up the vehicle, I arrived at Sheehy Subaru and made the purchase with no haggling over prices, accessories, or financing. Eddie Beans, Sheehy Subaru finance manager, also did a great job and explained everything with no hassle.I would highly recommend Chris LaPorte, Eddie Beans, and Sheehy Subaru. Rob P.Fairfax, VA

shrw

Dec 2, 2013

My wife and I wanted to replace our 2004 Subaru Forester. We checked prices online through Consumers reports and got an internet quote from Chris at Sheehy Subaru in Springfield on a 2014 Subaru Outback. Chris set up an appointment with us and went over the differences between the new Forester and the Outback. he was courteous, straight forward, gave us the space we needed and helped us find exactly the model Outback that we were looking for. We are highly satisfied with the car, the price and with Chris' professionalism and knowledge. We would recommend Chris and Sheehy Subaru again

dawova

Dec 1, 2013

Larry is a friendly, knowledgeable, straight shooter who obviously likes his job and goes the extra steps to make the buying experience personal and enjoyable. I came away feeling that I was treated fairly and with honesty. Eddie went over all the numbers and options for added coverage in just the right amount of detail but was not pushy at all. I wish all my past car buying experiences were as positive. And we got a great deal! My wife and I are very happy with our new Crosstrek and look forward to continued service at Sheehy Subaru of Springfield VA.

hindufloater

Nov 30, 2013

We were very fortunate to have Larry as our car salesman. Larry, among other things, was honest, fair, and extremely knowledgeable. He was not pushy at all, but informative and allowed my wife and I as much time to ask questions and deliberate before making our purchase. We would recommend the dealership based on our great experience with Larry.

J_F_E_D

Nov 21, 2013

Buying a car with Larry was a pleasure. He was very knowledgable about the product and helped walk me through multiple options. As a young car buyer it's hard to come across this type of attention at a dealership. I look forward to future purchases with Larry if they are experiences like this last one.

Jason_R

Nov 15, 2013

My wife and I had been looking for a car for about a month, after narrowing down our options (brand, possible models) started looking at various Subaru models and decided to investigate the new XV CrossTrek. We searched out a handful of dealers in the Washington, DC area and decided to stop into the Sheehy dealership with the original intent of just test driving a few models. At first we were a little worried since it was a little tricky to find the Subaru portion of the Sheehy dealership (as of Nov 2013 they were kind of tucked behind the massive Ford section), but once we stepped into the showroom we were greeted instantly by Chris and he took great effort to make sure we had every question answered. We test drove a 2014 CrossTrek and fell in love with it instantly. After the test drive Chris was able to procure a car with exactly the options we specified. We asked for a night to think over the deal on the table and left the dealer. The next day we returned and Chris was busy with a few customers so we chatted with Larry for a short time. I made one offer for the CrossTrek that was immediately accepted by Chris and felt that I had been able to use a combination of Edmunds and TrueCar to obtain a great price on a brand new car. We worked with Eddie for about half an hour to sort out the payment and financing and we were on our way. We are really happy with our decision to walk into Sheehy Subaru.

Okmaredy

Nov 14, 2013

My experience overall was amazing I would definitely recommend Larry McGill and everyone that helped with my purchase. They are the best! because they are efficient, convey a friendly environment, attentive, welcoming, and informative. I would just like to convey many thanks to them. Any questions that I had were answered and honestly. I will definitely be coming back !

nicobeck

Nov 2, 2013

Chris La Porte made my new car buying experience awesome! I definitely was not looking forward to the process of buying a car. But Chris was very friendly over email, offer me the best price, and was completely honest and fair -- no games! Chris and I were able to work out the price completely over email, which made things easy. So when I came into the dealership there was no pressure. We just took the car for a test drive to make sure it was the right fit. Chris patiently answer any questions I had and then the good folks at Sheehy were able to wrap up the paperwork quickly for us. They even got us financing at a rate as good as our credit union.I would *definitely* buy another car from Chris and I'd go to any dealership he worked at just to be able to enjoy the buying experience. This review may sound a little over-the-top, but I was seriously shocked at how good I felt about the process and plan to recommend Chris to my friends.

ElissaBerger

Nov 2, 2013

Chris was extraordinarily helpful. He guided me through the myriad of pricing options through their selection of different vehicles and then fought to finance my car at the best possible rate. He was friendly and put up with my multiple questions as a first time car buyer. Chris seems to know his cars well and is able to compare various features and what'd you'd pay for them, ensuring you get the best deal. Overall, my experience was terrific and I would go back to Chris for my next purchase.

krash15

Oct 29, 2013

My wife and I originally went to look at a used Subaru, got up there and started walking around looking at it. We were both pleasantly surprised no one was coming up to us. So we checked it out and then walked into the sales area and were greeted by Chris. He was a great person to deal with, was personable and listened to what we were looking for and working with what our budget would allow. We were there for a few hours but in the end he worked up a great deal on a new one instead of used that we couldn't pass up. So, my wife and I walked out of there happy and with a new car that we just love! Chris was a great guy to deal with and I defintely recommend looking for him when going to that dealership!

woundedwarrior47

Oct 23, 2013

Simply, the best car buying experience ever! I conducted plenty of research before buying my first Subaru and even visited several other Subaru dealerships in the NOVA area. I was blown away at the friendliness and professionalism from Larry McGill. Larry not once, pressured me to buy a car and stated that he is working at my pace. He immediately answered all my questions and made me feel comfortable thoughout the entire buying process. Eddie Beans, the Business Manager, was enjoyable to be around as well. At the end of the transaction, after shaking Larry's hand to say good-bye, I still did not want to leave the dealership because my wife and I were having such a great time talking to Larry in the parking lot. Before buying your next Subaru please consider Larry, you will not be disappointed.

Myblackforrester

Oct 22, 2013

An awesome experience, there was no hassle or pressure to purchase a Car. They were great about only calling me once and letting me get back in touch with Sheehy Subaru. Larry was very informative with all the cars I test drive. I am extremely happy with my purchase and would recommend this dealership and a Subaru to anyone looking to buy a SUV.

mariejoabar

Oct 22, 2013

I purchased my Subaru Outback from Larry this past weekend and the whole experience was a pleasure. Go figure, buying a car at a dealership a pleasure? Yes, I said that right! Larry was very helpful and is such a friendly person that I actually enjoyed my time in the showroom. His knowledge about the Subaru cars and models available to me helped me make the right decision easily! Everyone there from the manager to the finance person, Eddie Beans, was awesome, just real people taking great care of their customers.

emmurtagh

Oct 19, 2013

We had a great experience working with Chris Laporte at Sheehy Subaru. We drove from Richmond to get our new Subaru Outback they had the exact vehicle we were looking for at a great price. Even though it was close to closing by the time we got there he took his time to show us the car and explain everything we needed to know.

EdKimlin

Oct 17, 2013

With an outstanding mix of professionalism, efficiency and a genuinely friendly manner, Larry and his management team did a great job helping us purchase the car we wanted. I have purchased many cars in the past, and this experience is on a short list of the best I've had - kudos to Larry & Sheehy!

xramtech09

Oct 15, 2013

For a first time car buyer like myself, I couldn't of been taken better care of then how I was taken care of by Chris, Brandon, and Benjamin. They made to process extremely easy and comforting. Great job Sheehy! Will recommend them to everyone I know.

MelanieAlvord

Oct 12, 2013

Chris LaPorte made by buying experience easy and informed. He kept in touch with me throughout the process of securing the exact model and additional features I was interested in. He also offered valuable advice on car donation. Once my new Forester arrived, Chris expedited the process in order for me to drive my vehicle home the same day. Also, on the financing end, Eddie Beans was fabulous to work with. Throughout the process with both him and Chris, there was never any pressure and as I woman I appreciated not being talked down to. Finally, I have to mention the great service Rick Miller provided when I first came to the dealership for a test drive and was deciding between various options in terms of make and model. He was courteous, helpful, and professional -- so different from my last car buying experience. Thanks, Sheehy Subaru!

Refrank

Oct 12, 2013

Worst customer service I've had in many years.I had been dealing with the internet guy and had honed in on a model and possible trade- in value.When I went in the internet salesman wasn't in and it took them a long time to find my info.Then they told me there was no one to actually appraise my trade in! I went to Beyer where they were low key ,competent and gave me a good deal And found a better loan than the one I had already arranged.Go to Beyer and don't annoy yourself with these jerks.

dan august

Oct 12, 2013

Chris and Reggie helped us a great deal as we identified the right car for us. The end result was a great car at a GREAT price. Low pressure, super friendly. Honestly the best car buying experience we have ever had.

bsloan5

Oct 12, 2013

I purchased a 2014 Subaru Forester 2.0XT from Larry about a month ago. My wife did most of the set up of the purchase since it is her vehicle, so once I arrived at the dealership I was greeted by Larry and we got down to business. He is extremely knowledgeable about the brand and had no problems giving me answers to every question I had. My wife was already in love with the vehicle and had been hunting all over for the perfect one. As Subaru owners we know how great the vehicles are and Larry is a perfect match for the brand. He is very friendly and I will definitely recommend anyone to him to purchase a vehicle. My wife loves her Forester and has nothing but great things to say about it. Thank you very much for the great customer service and excellent car buying experience.

SamPorch

Oct 5, 2013

Three words: honest, efficient, and professional. Last night I typed "Subaru Dealer" into Google Maps, and tonight I drove home my brand new Subaru WRX from Sheehy Subaru. Thanks to their incredible service, and especially Chris LaPorte. He contacted me right away, took my financials over the phone, and got me an interest rate I couldn't believe. I e-mailed the dealership at 11pm, and at 7am the next morning Chris is calling me and answering all my questions. After the credit application, and the test drive, and the info on the optional packages, I asked Chris, "alright, what's the out-the-door price?" He double-checked, added some numbers, and gave me the priceit was exactly what he quoted me in his very first e-mail. No B.S. fees, no "extras", no surprise charges. Just honest, efficient, and professional.

eeng

Sep 23, 2013

Larry McGill was great to deal with. Friendly. Knowledgeable about the Subaru lineup. I wanting a different car and color that Sheehy did not have in stock. Larry found it; He put up with four visits and my difficult travel schedule. No pressure. I like the Forester a lot. I have owned six Hondas before, so this is a major departure for me. I would buy another Subaru and I will call Larry.

f1reball

Sep 23, 2013

My overall experience with Larry McGill and Sheehy Subaru was excellent. I purchased a 2014 Outback which I love. Larry was exceptional. Would highly recommend this dealership.

rustedspork31

Sep 22, 2013

He did everything he could to accomodate us and help us get in something. Extremely friendly and helpful. Would recommend this dealship to anybody. Guy knows his cars.

dan_fairfax

Sep 19, 2013

I sent an email to this dealer for a specific Outback. They have called me back and we setup an appointment time. I visited them and bought the car with little to no hassle. A specific note for this dealership: Frank McCarthy, the manager of this dealership, is truly professional and resolves any post-sale conflicts between the sales/service stuff and customers on a timely fashion with little to no hassle.

MariannaSubaru

Sep 12, 2013

Good customer service. Chris was very helpful and knowledgeable about the car he was selling. The transaction was very smooth. I would buy from there again. Thanks a lot!

stewrat

Sep 11, 2013

My husband and I purchased a Subaru Forrester from Sheehy and Chris La Porte was our sales manager. He was right on the ball, never pressured us, was fast and efficient at helping us through the whole process of test driving, choosing a car, and final purchase. Chris is a super nice guy and very professional. He gave us a very positive experience.

mkgriffin

Sep 10, 2013

We purchased a 2013 Subaru Outback 3.6R after doing much research. We searched for the color combination and options that we wanted and found our Subaru at the dealership only five miles from our home. We selected Sheehy Subaru because they had the automobile we wanted and were willing to negotiate an acceptable price. The staff have gone above and beyond to ensure we have had a quality experience. I recommend Chris LaPorte as he is quite knowledgable and provided us with a high level of personal interaction and support.

kellyoutback

Sep 5, 2013

Larry McGill was great. He's friendly, knowledgable and was patient when faced with my sometimes rude/aggressive companions (next time I buy a car I'm NOT taking my father and husband along). I now have a beautiful new Subaru Outback in my driveway that according to USAA was a great, not just good, price. I will not hesitate to look him up next time I buy a car. I won't hesitate to call him if I have questions either... he's the kind of sales person you hope to get when walking into a dealership.

asher2013

Aug 22, 2013

My wife and I had a great experience with Sheehy when we bought our new Subaru. A big part of that was the service that Chris provided. We came into the dealership close to closing and they still helped us out and made sure we were taken care of and did not try to rush us at all.

RuthSmith

Aug 20, 2013

We have bought over 15 cars over the years and this was one of the best experiences we have had including the knowledge of the saleman and his willingness to get us exactly what we wanted at the price we wanted.

Ianmac

Aug 1, 2013

Larry had an encyclopedic knowledge of every aspect of the Outback we were considering and ultimately bought. He really does a great job at focusing on the car and our needs without being irritating or aggressive.

jugor

Aug 1, 2013

Larry was great. He was not overbearing; no hard sell. He did not waste our time. He was direct to the point and very helpful. He suggested a car that would be a better fit for what we were looking for. I went in there looking to purchase an Impreza but settled with a Forester, instead. Larry answered my questions satisfactorily even when I was just communicating through email at first.

yonalago

Aug 1, 2013

The service went above and beyond what I feel the "minimum" was that could have been done. I came to do business and so did the staff at Sheehy Subaru; I presented my case, what I wanted in a car, what I was picturing, and they responded directly. It was a very straight-to-the-point deal, without having to do many circles.

tp

Jul 27, 2013

Chris and Brandon were quick to offer a reasonable price for both the new car and my trade in. They had what I wanted in stock so this was an easy process. Went to a couple of local dealerships, but they were not as eager to close the deal. One of the salesmen at another dealership actually pulled out his phone and checked email and text messages while on a test drive. Chris is straightforward and understands the basic tenants of good sales - making the customer happy. Surprisingly great experience at Sheehy Subaru.

readdavidal

Jul 27, 2013

I was surprised with how straightforward Larry was. We (my wife and I) really just wanted to check out an Outback, and when we were met by Larry, we said as much. He did not seem taken aback by this, and to my surprise, he found the best example of the Outback on the lot and pulled it up for us. He opened the doors and showed us the features that impressed him. It wasn't really like he was trying to sell us a car, but more like showing off something he was proud of. We got some information from him (pricing, features, etc.) and decided to go home and think about it. We were about to pull off when another associate ran up to us and let us know that the manager would give us $1500 for out trade in if we were interested. When we got home, we looked at some financial stuff and decided to give Larry a call. Larry really helped us make a decision by telling us his experience with Subaru, not by pitching us a car. In the end, we got a car that we wanted, not one the dealer needed to get rid of (in my opinion). I would strongly recommend Sheehy Springfield (especially Larry) to my friends.

Chapy101

Jul 20, 2013

My wife and I were looking at cars and I was on the fence about buying a new car. Larry was very helpful, very patient, and never once pressured me. Larry's professionalism was outstanding and his knowledge of the whole line of Subaru cars was impressive. I ended up buying the Crosstrek and I have been very happy with it and to add to it, Larry has made himself available to answer questions as well. I was so impressed with the service, my wife was buying another car from Larry! Thanks Larry!

gianinadow

Jul 18, 2013

Cnris was the best salesman we met in a long time. He was friendly and helpful and made sure all of our needs were taken care of from the beginning to when we signed the papers. I would recommend him and he should get a raise!

Anoosh

Jul 16, 2013

I was in the market for a new Subaru XV and went to Sheehy Subaru based on a referral from a co-worker who had made a purchase there recently and spoke highly of Reginald Leo. Reggie was in fact very knowledgeable about the Subaru products. He showed me several models and went over the options and pricing scenarios.. He and Brandon gave me a good deal on a Premium Subaru XV. Chris helped me locate a car with the exact options that I wanted. That car was at another location (in Baltimore) but Chris managed to get the car to Springfield the next day; they did the state/safety inspections, fueled and washed the car and had it ready to go the next day! Their finance department gave me a good rate too; Ben was professional in his presentation and service. I was very impressed with this dealership. Thanks to Reggie, Chris, Brandon and Ben. Good job, guys. Alex

wikoli29

Jul 11, 2013

Larry was nothing but helpful. He walked us through everything, answering all our questions and meeting our needs and requirements for purchasing a new vehicle.

er587

Jul 8, 2013

Rick provided me excellent service, helping my find the right car at the right price. I walked in, told Rick what I wanted, the price I was willing to pay and he made it happen. I visited three other Subaru dealerships in the area, each keeping me around for hours, wasting my time and eventually telling me they could not give me the deal I wanted. Rick did the total opposite, he made the deal work in an impressive amount of time.. Thanks Rick!!

RLcar

Jul 7, 2013

We enjoyed working with Larry. He is professional, friendly, and polite. He answered all our questions and worked with us to get a fair price. We would return to Sheehy Subaru in the future.

alexlouie1

Jun 24, 2013

Rick was extremely helpful in helping reach our decision on the perfect car for us. He listened to our needs and got us test drives in all the cars we asked to test drive and we would trust him on any future car buying decisions.

Drm1283

Jun 14, 2013

I have only dealt with the service department of this dealership, and therefore cannot speak to the merits of the sales dept.I have had several frustrating experiences with this dealership's service department, each of which leading me to believe they are incompetent, and that they do a huge disservice to the Subaru brand. On one occasion, this service dept. failed to repair the diagnosed problem, despite having accurately diagnosed it, and even claiming to have completed the repair. Upon bringing the car back the following day because of the reappearance of the problem, I was told by the mechanic that the repair was simple, and that no one had attempted it the previous day. Despite this frustration, I decided to bring my car back here today for service towards a Subaru issued call (closest to home). I scheduled my appointment, making very sure they knew it was for the recall, and which recall it was concerning. I then called a few days later to confirm how long this recall check would take. Finally, I was given a confirmation phone call the day before my appointment. Despite having communicated with the service department 3 times regarding the recall, it wasn't until I arrived at the dealership that they informed me they had no supplies to complete the repair for me, and that I'd have to come back another day. This is completely unacceptable. I live 45 minutes from this dealership, and took time out of my work day to arrange this appointment. I have used other Subaru dealerships in the area and have never run into this sort of ridiculousness. I have also spoken with the service departments of those other dealerships, and even they don't respect Sheehy's service department. On one occasion, one service department rep actually referred me to a nonsubaru repair facility, rather than refer me to Sheehy.

Jaxtrax17

Jun 11, 2013

My husband and I walked in not expecting to walk out with a car. Rick was so helpful and accommodating that we purchased that day and left with a great car! There was no pressure at all! I would definitely work with him again!

whv1988

Jun 9, 2013

Rick Miller was great and is highly recommended--best car buying experience I've had! He was knowledgeable, attentive, friendly and responsive. Worked with me for 10 days to get a great deal on a great vehicle. No pressure or games--very upfront and trustworthy. Overall dealer experience was A++ (despite a little delay in paperwork due to an honest mistake). Get your next car from Rick!

JeffBender

May 28, 2013

Chris was a pleasure to work with. I didn't expect to enjoy the car buying process, but Chris made it easy and painless. I would certainly go back next time I want to buy a car.

DrSheilaEmbry

May 26, 2013

Sheehy Subaru of Springfield was an excellent experience for me. I researched cars on line as I was looking for something that would provide me stability, security, and quality price. After deciding on a Subaru, I sent an email to several dealerships. Mr. McGill responded by email quickly; and even though he invited me out for a test drive, allowed me to email questions back and forth to him for a couple of weeks until I was ready to commit to a visit. Upon my visit, I found Mr. McGill to be as polite in person as he was online. In fact, everyone I met at Sheehy was very courteous and helpful. I spent more than an hour on my first visit. Mr. McGill guided me through everything, the exact Subaru I should purchase in my price point and for my needs, the options that would suit my needs best, and the best way to pay for the car. Mr. Montgomery was also as generous with his time as he guided me through all the paperwork and required signatures. And Manager Brandon, I'm sorry I don't know his last name, was nice enough to come by and say congratulations on my purchase and to talk a few minutes. Today, I returned to pick up my car and found Mr. McGill just as generous with his time today as he walked me through all the elements of my car, syncing my phone, loading favorite places in my navigation system, and showing me how to use all the buttons and gadgets. Many of the Subaru staff stopped to congratulate me on my purchase and were very courteous and helpful despite how busy it was. If you are looking for a low pressure, courteous place to shop, check out Sheehy in Springfield. I think you will enjoy it.

urbanknitter

May 15, 2013

If you want something done, ask a busy person. These words were never more true than when buying a car from Chris LaPorte. Although he seems to be juggling several balls in the air at any given time, he is able to keep his eye on the one that represents you. He followed through on promised phone calls and took care of details very efficiently. It was fun dealing with him -- never a dull moment. I'm not surprised that he is one of the top salesmen in the US.

chevychase

May 13, 2013

I ended up at Sheehy Subaru after shopping at several other area dealers where I was not happy with the customer service. Chris La Porte impressed me immediately. He was friendly, energetic and knowledgeable. He gave me lots of options and was never pushy. He agreed to appraise my car for trade-in without hesitation, which was not the case at the other dealers I tried. Chris devoted a great deal of time to helping me get a car I was happy with at a price point I could afford. Thanks, Chris. Highly recommended.

Piperni

May 7, 2013

After researching new cars on the internet, I ended up choosing to go to Sheehy Subaru first because they had Sunday hours which allowed me to test drive a couple of their cars. I met Mr. La Porte upon walking into the showroom and in spite of me telling him right away that I wasn't going to be buying a car that day and maybe not at all because the repairs from an accident with my previous car were still pending; he spent a good amount of his time with me explaining to the various differences in the cars I was looking at and giving me all kinds of information that I wasn't looking for but would ultimately need in making the final decision to buy a 2014 Forester. While Mr. La Porte kept coming up with various ideas and scenarios to get me into a new car, he wasn't at all pushy and when it came time to make a deal on a car, that is exactly what he did. It is clear from working with Mr. La Porte that he knows the new car sales business very well and most importantly, he treats you with respect.

mfr2695

Apr 29, 2013

Chris was most helpful and thoughtful. Before I bought the car, he gave me ample opportunities to drive it and test it in my neighborhood with its driving challenges. When I went to pick up my new car, he met me at the subway station so I didn't have to walk to the dealership. He also quickly returned my telephone call when I had some questions after I bought the car and patiently explained the new features on my car.

bamaboy8453

Apr 23, 2013

When my long-term car had engine trouble, I was obviously distraught. The thought of buying a new car, including haggling over prices and endless test-drives, was distasteful. Though I wanted the process to end quickly, I also wanted to secure a good price for a great car. Enter: Chris LaPorte. From the moment I walked into Sheehy Subaru, he was friendly but not too pushy. Instead, it was clear that he had faith in his product and wanted me to see why. When I wasn't overwhelmed by the first car I drove, Chris quickly found one that captured my attention: the 2014 Forester. It was evident that Chris knew his fleet of cars well and could rattle off features and specs at my request; this was juxtaposed with my experience at most other dealerships, where their salespeople were only passingly familiar with their vehicles. When I expressed interest in the Ford brand, Chris personally took me next door, introduced me to a saleswoman, and helped me decide which Ford would best fit my need. In the end, the Forester and a Mazda CX-5 were left standing, and Chris' genuine love of the Subaru brand helped sway me to purchase his car. While other salespeople insulted rival car manufacturers and their products, Chris' desire to see me purchase the right car for me, even if it wasn't his, made it that much easier to choose Subaru. Yes, the car's quality speaks for itself, but it doesn't hurt to have Chris LaPorte translate.

ghalebkb

Apr 22, 2013

Mr La Porte was a wonderful salesperson. He was determined to make sure that I was more than satisfied with my new car choice. In addition, I never felt rushed or pressured. I felt fortunate to have worked with Mr La Porte.

kinickie

Apr 10, 2013

I purchased my BRZ from Chris and Elei over at Sheehy Subaru. They helped me reserve the vehicle I wanted, and set me up with a price (without the awful $2-$3k market adjustment every other dealer seems to be adding to this model), financing, and gathered all of the information they needed before it was delivered. Once it came in, they gave me a call and had everything ready for me to test drive. The car was already detailed, and only had 8 miles on the odometer. I requested that they not drill the front bumper for a license plate, or attach any dealer stickers or emblems, and they did honor my request. Elei rode with me on the test drive as I wasn't familiar with the area, and he knew some great roads to really get a feel for what the car can do.After the test drive, they offered the standard paint/interior protection, maintenance, and warranty upsells, but were not pushy if declined. Then it was on to Kim in financing to sign the paperwork and I was off!In and out took a little over an hour, which is a lot less time than the 3.5 hours I spent the last time I purchased a new car. Everyone I worked with was very friendly, knowledgeable, and provided great customer service. I would highly recommend them to anyone looking for a Subaru.

jakennedy85

Mar 30, 2013

Buying my Subaru from Sheehy Subaru was an easy process. They were fair on both the price negotiation and my trade in. Larry McGill was very helpful and honest.

mrsmomma4

Mar 28, 2013

We had a bit of a hiccup when we first made contact with the dealer, but felt the dealer we dealt with and the sales manger bent over backwards to rectify the situation. After that it was truly smoothy sailing and we had a very pleasant and easy experience.

atgood

Mar 25, 2013

We recently bought our second Subaru from Sheehy Subaru of Springfield. We worked with Larry both times (previously in 2010) and had a great experience! We will continue to go back to the guys at Sheehy for new Subarus as long as we live in this area! They are very nice, respectful, and very easy to work with. We encourage anyone looking at Subarunto visit Sheehy Subaru in Springfield!

Denn349

Mar 24, 2013

Chris was able to answer all of our questions concerning the Subaru Legacy. He was attentive to our requirements for a new car. He knew his inventory and was able to show us the car that we wanted almost immediately.

dalton2013

Mar 22, 2013

Great overall experience: Chris was very personable and easy to work with. He certainly knows what he is selling and does not try to push you into anything other than what you are looking for. Was very understanding of my situation and helped me out within reason.

Safeway1

Mar 20, 2013

WOW: Chris = Energizer bunny, knowledegble and honest, friendly but not pushy, feel like you have known him your entire life; Sales paperwork = Smooth, quick & EZ

Pickle1017

Mar 19, 2013

I received an email from Larry McGill in response to a USAA pricing inquiry I placed on the website. He was very direct and honest and I really felt he wanted us to be happy with our purchase. He was patient and helpful and really went above and beyond from a customer service perspective. I had asked to see three of the same model vehicles and said it was fine if we just peak in them in the parking lot. Larry brought all three out and lined them up for us to take a look at together.

jfrinmd

Mar 18, 2013

Before I launch into my review, I wanted to share an experience. I was recently in the Sheehy Subaru dealership, some three weeks after the purchase of my new 2013 Subaru Forester Premium, to have a dog gate installed. While I was waiting in the showroom to speak to my sales rep about having the gate installed, I overheard another sales rep congratulating a young couple on their purchase of a new Subaru, which also happened to be a Forester. After pleasentries were exchanged, I overheard this rep telling this young couple to have a safe trip back to North Carolina. And I thought to myself, WOW, this couple came all the way from North Carolina to Virginia, to this particular Subaru dealership to purchase their new car. To me, that speaks volumes about Sheely Subaru! There's got to be good things happening here!And now for my own experience. I saw on the Sheehy Subaru web site, a Forester of my liking. After trading e-mails and phone calls with the dealership, I drove to the dealership to see the car, and that is where I met Chris La Porte. Chris is an up front, no pressure and very patient sales rep. He got me into a new 2013 Subaru Forester Premium with a 5 speed trans at an outstanding price. Also I had a trade-in, a 2009 Forester, to which he got me a fantastic trade-in value. My company has an employee perk where an employee can purchase a new Subaru at dealer cost. After initially working some numbers under this program, Chris excused himself for a moment or two, then came back with a different, and much better deal. He explained to me (and this is where his patience came in) that I could do better (ie. get the car at a lower price) not using my company perk program. Which looking back now is totally amazing, because a provision under this company perk is that the sale of the vehicle is up to dealer discretion. He did not have to sell me this car at a lower price.Should you be considering buying a Subaru, I would strongly recommend you take a look at Sheehy Subaru, and talk to Chris La Porte.

Scweeker

Mar 16, 2013

Chris was awesome. Very easy to work with - not high pressure sales, just friendly and got us what we wanted really quickly. Trading in our old car was easy too. Not to mention that we love our new imprezza! Definitely ask for Chris.

jearjest

Mar 13, 2013

I worked with Larry to lease my new Outback through a series of emails. Larry's responses to my emails were clear and informative and very timely. When I finally decided to lease I made an appointment with Larry and he had the car already for me. The car looked perfect and he went over the new Outback features since I owned 2 previous Outbacks. Larry was always professional and I would use Larry again for my next transaction.

new_subaru_fan

Mar 11, 2013

We came to Subaru based on a lot of the review ratings, and left completely satisfied. We dealt with Chris LaPorte, and he was fantastic to work with. To be honest, Chris was human, unlike a lot of the robots we had been forced to deal with at a lot of the other dealerships. He worked within my limits, and gave me more car than I wanted, for less than I was planning to spend. After the sale, he has been easily reachable, and I have no doubt that no matter the problem in the future, he will work hard to solve the problem so that I continue to stay satisfied with my Subaru. Thanks Chris!

wiseacre2

Mar 11, 2013

Chris was an excellent salesman and everyone at Sheehy Subaru treated me very well. My previous experience with Sheehy Subaru took the entire day and was completely unreasonable. This visit was the complete opposite. The deal was fair and working with the finance department was significantly faster - less than 45 minutes including wait time. I would definitely recommend this dealership.

mach598

Mar 7, 2013

Ah-mazing!!! Walked in with idea of what I wanted, gave them a price and bam! Guess who just bought a new Subaru!!! I did!!! I looked at several different cars and my decision came down to price and overall dealer experience. I didnt feel pressured or stressed and most of all didnt feel like I was being taken advantage of or talked down to just because I was a woman by herself. This was by far one of the best car buying experiences I have had! Will tell everyone I know and tweet up a storm! Bravo Sheehy Subaru!!!!!!!!

ayershead5

Mar 6, 2013

I recently purchased a 2013 Subaru Forster Limited from Chris La Porte, and let me tell you I couldnt be happier! From the get go Chris ensured that my experience from beginning to end was a perfect one. He was highly attentive and knowledgeable, and responded quickly to my emails and general questions and concerns. He truly cared more about finding the Subaru that was RIGHT FOR ME and not just trying to sell me a car. Case in point, I really wanted the 2.5X Forster Limited in Dark Grey and the one that was on the lot was not in an acceptable condition. Well I was ready to move on to another dealer in Dulles, when Chris asked me to come inside, give him five min and lets see what he could do; and let me tell you Im so glad that I did! We built my Subaru together with the features that I wanted, located it and she was on the Sheehy Lot the next day. When I went back the next day to inspect the car and take it for a test drive, it was a night and day difference to the other car and Chris had kept his promise to deliver they quality car that I wanted. In short, If youre looking for a new car and need a trustworthy dealer who will deliver the car of your dreams to you- Chris La Porte is your guy! Thank you Chris, I couldnt be happier with my Forester and I do believe I will be a Subaru girl for LIFE!!!!!Kimberly

JohnReece

Feb 27, 2013

We had the best experience in the worst of times. 1/31 we had a devastating house fire, everyone and dogs got out, but my wife's way cool 08 Chevy Equinox Sport (dual exhaust, heated seats, yep the boys and I helped her pick it out) did not make it.Chris answered the call and said come on down, you are probably in a rental and need to get her something that is hers, pick one out we'll get everything together.... Well I was skeptical and called some other dealers, they all wanted to know what vin number I was looking for, what option package did I want, questions I did not know the answers to.My wife (Kris) looked at some cars/suvs test drove two, decided on one, we walked around the shop, new ones were in back, found the color we liked. Chris not only made buying the car easy, financing it easy, but it came with real tags and everything - nice.We won't be in our house again for 9-10 months, but when we are bumming, we get in Moms New car, drive around and smile.It was truly the best car buying experience ever. It was not a big thing for Chris, we heard from others that he was like that, but it made a big difference to us. Made with love - you bet, also may rub off on the sales people, finance people - kinda a good thing!-john & Kris

Williamcarpenter2002

Feb 27, 2013

My wife and I had a positive experience buying a new Subaru Impreza from Mr. La Porte in February 2013. He listened to us, understood what we were looking for in a car, and found us the exact car we wanted even though it was not in that dealer's inventory. He delivered the car when he said he would and gave us a loaner vehicle to drive for two days while our new car could be delivered. We quickly arrived at a fair price for our new car and a fair value for our late-model trade. He is an experienced, professional, and competent salesman.

MarcArm

Feb 20, 2013

This was by far the very best car buying experience Ive ever had. (This was the 6th new car Ive purchased) I actually had a good time during the whole experience and left with a huge smile on my face. And this is why:My wife and I decided to give Sheehy Subaru a visit because we had a positive experience with Sheehy Ford. Before we left we were undecided on whether or not we were going to buy a Subaru. We loaded up the kids and set off to go look at the Outback. Before we left I gave the dealership a call and Chris La Porte answered the phone and was very helpful with my questions. When we got to the dealership it was cold and windy. Chris met us and showed us a few vehicles and immediately let us test drive a vehicle so we could see if we like it. I dont think I was there for 10 minutes before we were off on a test drive. We fell in love with the Outback and Chris helped us pick out the exact Outback we (I) wanted. Now this is the part where Sheehy Subaru and Chris La Porte separate themselves from the pack. We had a 6 year old and a 3 year old with us. Chris our salesman worked extremely fast giving us a great deal on the Outback we picked out (which I verified on Truecar.com). He knew we wanted a DVD player in the vehicle so he gave us a great price on an aftermarket unit. After the deal was agreed upon, (and again, the most pleasant negotiation Ive been a part of) we moved over to their finance person. She (sorry I dont remember her name) was the nicest person and understood when I told her I didnt want any undercoating or stuff like that. In addition, she worked out an even better financing deal then we thought we would get. Even after the sale, Ive called Chris several times with questions and he has been extremely helpful and seems genuinely excited about us joining the Subaru family.In conclusion, everyone involved worked very fast and were extremely friendly with us the entire time. Our kids were fine the whole time. I would buy from and recommend Sheehy Subaru and Chris La Porte a million times over.I can honestly say I cant think of one negative thing to say about the entire experience.

gmommy

Feb 1, 2013

I had a very good experience buying a new 2013 Outback from Chris La Porte and Brandon Stanhope at Sheehy Subaru of Springfield. I usually dread car shopping because of all the vultures at car dealerships, but this was a pleasant experience. Chris seemed like a real person not a pushy salesman and seems like a nice guy too. It took quite awhile for me to make up my mind about getting an Outback vs Forester and then which color (silly Subaru only offering ivory for the cloth interior for the black Outback - a car marketed for a more rugged lifestyle). My husband and I spent over a week coming back and forth frequently to the dealership for test drives and we were always met with friendly smiles by both Chris and Brandon and no pressuring just plenty of patience. Brandon worked out a decent price with me (I was armed with Internet pricing) and was very professional and friendly throughout negotiating. Even the financing guy was nice too. I was sad to say goodbye to my old Subaru Impreza, but I am very happy with my new Outback and would highly recommend both Chris and Brandon.

RubiaCarGirl

Jan 27, 2013

Anyone looking for a great car buying experience needs to make sure they visit Sheehy Subaru. I traded in a 2010 Lexus RX350 for a 2013 Outback, and am not only totally impressed and thrilled with my new "Scoobie Doo" (that's what we called them in New England), but also with how easy Chris LaPorte and Brandon Stanhope made the buying process for me. For starters- Chris's high product knowledge made it easy for me to consider the switch to a car brand I had never seriously considered until I happened to come in to the Subaru dealership because I was next door shopping Sheehy Ford. When my husband wasn't able to make it to the dealership with me to test drive, Chris let me take an Outback for as long as I needed so I could drive it to my home for my husband to drive around our neighborhood. When it came to negotiating a price, Brandon was reasonable and respectful- leaving me with the feeling that we both walked away from the deal with a win-win. Finally, they had the exact car that I wanted, so I was able to take delivery that same day- super convenient. After looking at many different car brands and dealerships, it was great to find the knowledgable, professional and non-pushy sales staff at Sheehy, and to get a great car at an awesome price. Check out Sheehy Subaru and ask for Chris and Brandon- you won't be dissappointed!

SuzieQwal

Dec 26, 2012

I purchased a 2012 Outback from Sheehy. They made it a very easy process and beat the other dealerships quotes. Larry was very professional and knows his stuff!

nikukonda

Dec 10, 2012

My wife and I are expecting our first child and were looking to trade in my 2008 BMW 335i for a family car. We identified several needs and wants and began comparing 17 different vehicles at local dealerships in and around the Northern Virginia Area. I initially began requesting quotes online from several dealerships to help shape my thoughts with respect to the cost of a potential car with all the options and accessories my wife and I wanted. Of all the dealerships I requested a quote from, the only one I heard back from was Chris LaPorte at Sheehy Subaru of Springfield. I cannot say exactly how many minutes passed from the time I hit enter to the time I received a phone call from Chris, but it was deffinitely under an hour. Right from the start Chris introduced himself, provided his cell phone number, and offered his services at my convenience. I really appreciated how he asked me, "to give him a chance to earn my business." His approach told me he was customer service oriented and it was not a foregone conclusion I was going to purchase a car from him; he recognized he had to earn that business.My wife and I continued our search by building a spreadsheet of all the vehicles we were interested in and began systematically eliminating ones that did not fit out criteria such as gas mileage to low, not enough passenger or cargo space, the trim required to get to specific needs/wants greatly exceeded our desired price point to the point where we knew no reasonable dealer would come down to etc. After we narrowed our search down to six vehicles, the outback was still on the list, so I gave Chris a courtesy call to let him know my wife and I were coming in to test drive a vehicle. Chris was outside waiting for us upon our arrival. I let him know up front we had no intention of committing to a specific vehicle that day because we were comparing several others. He said no problem, asked a few questions as to our wants, quickly showed us a couple vehicles that matched our criteria and offered a test drive. My wife and I looked at the Crosstrek, the Forrester, and the Outback and test drove two of them. Due to the requirement of leg room because of my height, and the need to fit the baby's carseat, we quickly identified the Outback as a great possibility. After test driving the vehicles, we spoke with Chris for a few minutes, he offered his card (though not necessary because I already had his cell phone number, offered a brochure on the outback and offered his services out our convenience. Chris was neither pushy nor overshadowing; he let the car speak for itself. My wife and I left feeling great about our experience. Over the next few days my wife and I test drove several other vehicles until we were down to two possible choices, one of which was the Outback. The second option, which I will not name, was a nice car, but it felt like a production vehicle even with all its perks. The quality just didn't seem to compare to the outback. That said, my wife and I were willing to accept that if the dealership would have offered a great deal. We gave them the opportunity to do exactly that - it took them two hours to make an offer and another 30 minutes with the finance manager to show me financing options that were far higher than anything being offered at Sheehy. I took a moment to text Chris, told him what vehicle I was looking at, the price the other dealer offered, as well as what they offered as a trade-in for my BMW; his response - I can beat that, call me. I stepped outside, gave him a call, talked a few moments, and then headed over to his dealership. I arrived, once again he was outside waiting for me next to a 2013 2.5i Premium Outback loaded with all our needs, but more importantly, our wants as well. He handed my wife the keys and said, take it out for a test drive - take as long as you would like. My wife and I did just that. We loved it!When I returned and went inside, he sat down and showed me the MSRP and wrote down an offer significantly below that, and offered a trade-in value for my BMW equal to what the previous dealership offered. The difference was less than 10K. Granted I had equity in the BMW, but his offer was more than generous. All things being equal, I contacted the other dealer I visited that morning to give them a fair chance of beating Chris' offer- they said they couldn't do it. The great part of dealings with Chris that day, I didn't deal with a Manager. He made the offer, he negotiated, he made decisions, he expedited the paperwork. From the time I returned from the test drive to the time I left for home less than two hours had passed. From start to finish, Chris was professional, never pushy, very accommodating, willing to work with the buyer to get a great deal. My wife and I ended up with a car that fits our wants and needs, at a great price, with no hassle. No other dealership I visited through this process treated me with as much respect. In the end, Chris really did earn my business.

sec6809

Oct 9, 2012

I have been a Sheehy Ford guy for my last three vehicles but did not care for the new look of the Escape or Explorer, but I really liked the Sheehy customer service and quality of the Ford product. I did look and talked to the Sheehy Subaru team and they have a new convert -- its a great dealership, great sales rep in Chris (no pressure or over shadowing), excellent price ($4,000 below MRSP)outstanding product in the Outback and warrenty -- it was a great experience.

ehyates

Oct 1, 2012

I was asked by the general manager to post here after I sent an email to him expressing my happiness with my experience in buying from Sheehy Subaru yesterday.Email is copied below. I can't think of better words to use than I wrote the first time... (Note: Edited to fix the sales manager's name. I didn't check his card, and thought I heard Brendan instead of Brandon.)Mr. McCarthy,I can't tell you the last time I had a car buying experience that was easier or more pleasant.My experiences, first with Rick and then with Brandon, have been both friendly and professional, and are what brought me back after using you guys to explore and decide what we car wanted. Rick was helpful and informative in our first encounter a week or so ago, very low key and non-pressuring. When we left, I got his card and told him if a Subaru was our final choice, we'd be back to give him the first shot.He didn't even ask for a phone number or email address to follow up with us, which is unusual from what I have experienced in the past.Once we finalized on the car we wanted, an Outback, I emailed him in the middle of the week to start a dialogue about exactly what was available. I also inquired about the processing fee, because most Md dealers have a much lower fee. He responded that if we came in by Monday to talk about an Outback, it was the end of the quarter and the sales manager would waive the processing fee. We were out of town until Sunday afternoon, and did have a car to trade in, so while I knew what KBB wholesale said about it, I did not know what the appraisal would come in at. I had a range I wanted the final number to be, start to finish.After looking at the Outback, I sat down to talk with Brandon, expecting to have to work to get what I wanted.When he showed me what he'd give me on the trade and adjusted for the processing fee, the final price came in at the bottom of the range I had targeted. Now I could have negotiated and tried to get an even better deal, but I didn't, because I felt that giving me a total price that beat my initial expectations, along with how I had been dealt with during the entire process deserved that.Going back this evening to finish up the paperwork with a smile on my face, which hasn't been typical of car buying experiences I've had in days gone by.

glsmith13

Apr 15, 2012

Due to the age of our car, we are regular visitors to the Service Department. So, we have plenty of experience in working with this department. We have been very pleased with the overall service, but have to highlight the extra effort put forth by Steve Campbell. Steve makes it his job to ensure we first, understand the service recommended and second, that we are completely satisfied with that service. With all the service technicians that we have worked with, Steve is by far the one that we look forward to working with and believe he deserves recognition for his outstanding attitude and focus on the customers needs. Steve is the reason we are considering buying our next car from Sheehy.

cetpc

Apr 15, 2012

I rate the customer service bad for Sheehy because after I found problems with my purchase my sales representative and the new car sales manager did not return my voice or electronic mails until I spoke with the general sales manager. The dealership damaged my car in the delivery process, and made it difficult to get a body molding installation and paint repair done at the same time, to save me time. Final installation of molding and paint repair seem satisfactory. Answer to my question to salesman about navigation system maps being up to date on Outback was incorrectly answered and resolution was left to me to contact Subaru of America. The new car sales manager scheduled an appointment with me when he was not scheduled to be in the dealership and left the car salesman to deal with my repair issues when I arrived for the appointment, which he did nicely.I rate my overall experience bad because of Sheehy's deception in internet pricing. While Stohlman and Farrish Subaru dealerships include delivery price in their internet price, Sheehy prices their cars delivered in Indiana and thus its seeming lower price really is not much, if any, lower. Also, over estimated of the cost of license transfer and almost $100 higher undisclosed, until presentation of the price, dealer processing fee add to deceptive sales practices. One must get an out the door price from Sheehy if doing comparison shopping. The car was delivered with a four month old Virginia state inspection that the dealership did update but had me spend an hour of my time in await room while it was accomplished. Sheehy's offer for my trade-in was 75% of Car Max and other two Subaru dealers who matched Car Max. Sheehy made me go to Car Max to get its higher price. All things considered, the price at Stohlman was much better and I would have been a much happier purchaser.I suggest that you make sure that you get a service loaner when leaving car for repair and not an Enterprise rental at Sheehy expense. Enterprise employee was very insistent that I needed collision damage waiver covered by my existing insurance. After she continued to sell me additional services from Enterpise for five minutes after being told I was uninterested and already covered, I walked off the Enterprise lot.For me, poor customer service and deceptive internet pricing and sales practices overcome the friendliness of the sales personnel and the integrity of the service department. I helped an elderly friend purchase a Subaru at Stohlman a month later and was pleased with that entire process.

jbernier19

Apr 10, 2012

Outstanding service from a highly experience person. Will continue to bring all my service business to this dealship as long as Steve is a service manager at Springfield. I am extremely happy Steve is back with you. I had discontinued my service after he left due to very poor customer service. I am glad to see Subaru bring back and extradinary service agent.

Arnold Dow

Apr 10, 2012

My previous vehicle was a Dodge Pickup that I had serviced for about five years at Manassas Dodge where Tom was my service representative until that dealership, along with a lot of others, went out of business. I always got excellent service and advise from that dealership. I bought my Subaru Forrester from another Subaru dealer and included in the sale a 100,000 mile warranty. When I found out that Tom Chess was the Service Manager at Sheehy Subaru I changed my service to Sheehy and bought a lifetime service ontract. It is nice to again be getting excellent service, solid advise and attention to detail. I plan to use this service department as long as I oun my Subaru.

jrs8e

Apr 9, 2012

I was charged >$1000 to fix a 'check engine' light that turned on. I should have read the reviews first before I went to Sheehy's Subaru service. Is the economy so bad to rig customers? I definitely won't come back to Sheehy's because they take advantage of customers and they have a very dishonest business.I asked my original dealer (in Charlottesville) how much they would charge for the same service that Sheehy's did to my Subaru. The answer was a significantly lower amount, which confirmed that Sheehy's indeed rigged me. I felt stupid. I should have taken the 3-hr drive to my dealer (in Charlottesville), which has always been honest with me. I learned my lesson.Avoid Sheehy's at all cost!

panagiotaz

Apr 1, 2012

We bought a 2012 Subaru Forester from Sheehy and had an excellent car buying experience. We knew we wanted the Forester and Larry McGill worked with us to select the right car and specifications. He was extremely informative and pleasant. It was very clear from the outset that they wanted our business yet they were professional and not pushy. We shopped around other Subaru dealers and Sheehy was, by far, the best priced offer (and most flexible in working with us on negotiations). Will definitely visit them the next time we're in the market to but another car.

tgug

Feb 16, 2012

I had a bad experience with the Subaru service department. There is a lot of detail and I will include some of my frustrations. A part was to be ordered and I was given an appointment. I was told it would take two days to install the part. The day before the appointment I called and spoke to David and asked if I could have a loaner car while mine would be in for service. He stated I can authorize that but I will ask my manager and call you back in two hours. That never happened. I bring my Subaru in on the scheduled day of the appointment. After 5 days of my car sitting in the service department I called the service department on Saturday and was told the part was just ordered and it would be in Monday! I stated that you knew what part was needed several days prior to my appointment. I was told with the holidays that there was a delay. I was told my Subaru would be ready Monday evening. I was phoned at 5PM and was told my car was just about finished and that I can come in for it. I arrived at the Subaru service department 6:15 PM. I saw my car sitting outside. I went inside and David said that since my car was sitting there so long that it is now in the wash bay. I told him it is outside. He went to check and came in and said it would be about a half hour and it will be washed. I said no thanks I will take it dirty. I start my Subaru and begin to drive and the oil light comes on. I immediately go back inside to tell them. They take it inside and I am there another half hour while they check it out. After looking at the poster on the wall about whom/who to contact for service complaints another service person comes up to me, don't remember her name, but she said she is the acting service manager, and stated when was the last time I had my oil changed they can't find it on their records. I stated it was done here when I had the two recalls corrected. We can't find it. I was told that the oil light had to be reset. I went outside with her and I asked for a rag to check my oil level and to see how clean/dirty the oil was. It was clean! What a fiasco. They lost me as a customer. I would never go back there again. The sad thing is that I did write in detail a letter to Sina Mohabat General Manager. I never got a response from him. No letter nor a phone call so much for the poster on the wall...."if you are unhappy with service please contact me Sina Mohabat".

Juliebunpan

Feb 4, 2012

Victor at Sheehy was friendly and very helpful. There were no games just good service. He listened to what we wanted and provided good service.

phstevens

Jan 20, 2012

Our experience with this dealership are best described as schizophrenic. Our daughter was very interested in a new 2012 Impreza and Sheehy was the only dealer in the area that had one for a test drive. In addition, USAA buying service works with Sheehy. Part 1: The PurchaseDuring the purchase portion of the relationship the staff was very friendly and helpful. We drove a demo, liked the product, and decided to buy a model off the showroom floor. Paperwork went smoothly and pick up was on time.The first hint of trouble occurred when we picked up the car and discovered that the state inspection had not been done. While normally that would not be an issue, you simply bring the car back and get it done. Unfortunately we live 60 miles from the dealer.The second hint was that the spare key and "dog tag" with the security ID was missing. We were told that it was left "in the shop" during set up. OK, so we will pick it up at the same time we come back for the inspection.Larry McGill, the prime sales person, also stated that we would receive two free tanks of gas plus a set of service coupons. Part 2: The Follow UpArranged with Larry to have the car inspected and retrieve the spare key and "dog tag." Arrived and was directed to David Hughes who was totally clueless as to why I was back. David tried to be helpful, but did not know anything about the spare key or "dog tag", the free gas, or coupons. While the car was being inspected David found the key, but no "dog tag." Instead we received a print out with a code number highlighted and David stated that this was in lieu of the "dog tag" that was missing. As to the free gas and coupons, David had no information.Attempts over the next two weeks via email and voice mail to reach Larry McGill and Scott Beyers (still not sure what he does) went unanswered. Finally reached Larry McGill this evening. And the bottom line ended up being:1. Subaru does not issue "dog tag" ID codes to replace lost/missing keys. Really? Then why did you tell us the "dog tag" was locked in the shop? McGill stated that he never said this. What did I do? Make it up?2. Free gas. Happy to do this if you bring the car back to the dealer. I specifically told McGill that we lived 60 miles from the dealer and that our daughter was in university with the car out of town and therefore, it was impractical to bring the car back. I asked if a gas card might be available. McGill stated he was not sure, but would check. Ring no answer. When asked about this on the last call this evening McGill claimed he never said this. Again, what did I do? Make this up as well?Bottom Line:Great dealership during the sales phase, but follow up customer service leaves much to be desired. Clearly once they have your money no one seems to care.I am reminded why I hate car shopping. Approach with caution.

piledriver;)

Jan 9, 2012

My brother and I recently purchased a 2012 Subaru Impreza 2.0i (five door) from Sheehy Subaru in Springfield and we had an excellent experience there. Larry McGill was our salesman and he was very helpful/friendly/sincere, I would definitely recommend anyone interested in purchasing a Subaru to go and look for him personally because he gave us a very good price on the car, well below MSRP :D. The finance department (specifically Drew Arthurton) also gave us a great deal on the extended warranty, we originally weren't going to get it but we were offered an even lower interest rate then previously agreed on so it was worth our while. All in all, I'd definitely recommend Sheehy Subaru, our salesman Larry McGill, and the finance guy we dealt with Drew Arthurton. SUBARU FTW!!!

SubieVA

Dec 31, 2011

As others have already mentioned, Larry McGill was great! He was professional, courteous, and most importantly kept his word throughout the entire buying process. We bought the 2012 Impreza at the end of December (when it was finally delivered and available for purchase), which was initially pre-ordered at the beginning of October. Throughout the whole process, there was never any pressure to buy the car unless we were totally satisfied with it. Larry was willing to help and provided excellent customer service. We would highly recommend buying a Subaru from Larry. The pricing was excellent, the buying process was excellent, and Larry was excellent!!!

swilkin1

Dec 4, 2011

Larry was a very nice salesman, he addressed all of our concerns and worked with my husband and I on purchasing a new Subaru Outback. I have bought all new cars from a family known dealership out of state and this is the first time I branched out. I was very satisfied with the treatment and quality and would deal with Larry and Sheehy again.

tfaulk01

Nov 24, 2011

Great experience. Larry and the Sheehy staff made it easy to buy a new Subaru. Will definitely go back to Sheehy when it's time to buy a new car.

anne tull

Nov 18, 2011

Our over all experience was good. It was nice that they had a kids play area. They were good as we expected, but not beyond our expectation.

happy campers

Nov 7, 2011

Larry was very patient and knowledgeable of the vehicle we wanted. We went back a week later and Reeva took care of our questions when Larry was out. I like how they do not try to pressure you into getting a vehicle. Very professional team.

bposey230

Nov 4, 2011

It was a pleasant experience !! They were willing to take the AAA membership discount, so we rec'd a great deal on the car plus a great interest rate.

russc718

Oct 26, 2011

We had a great experience when we purchased our new vehicle. Larry was extremely knowledgeable and very friendly. Our vehicle is great. This is our first Subaru. We are very pleased with our decision.

David Maloney

Oct 10, 2011

Overall experience was great. The only downside was the contract portion of the purchasing process. The contracts department was not fully informed and provided some incorrect information. The Sales Department and management were wonderful and cleared up our misunderstandings.

eweber86

May 17, 2011

Andy did a great job in finding the vehicle that I was interested in. I had initially looked at the Outback Sport, but once I began talking to Andy, he made me realize that I could save considerable money by opting for the 2.5i premium instead. Andy was a joy to work with. Very nice, polite, considerate, and quite patient when I couldn't make up my mind. I'd also like to highly recommend Karl Prucker in finance. He was very attentive to our needs, and got me an excellent rate. Also, Dean Schuyler was very friendly as well. Was just as patient as Andy was when it took me a few weeks to decide on a vehicle. I would highly recommend the Sheehy team to anyone interested in purchasing a vehicle!

ragden

May 1, 2011

Had to wait over 10 minutes for someone to come and say hi, despite being the only one inside the building. When the guy did come out, he didnt offer to shake my hand, and while I was explaining what I was looking for, he walked away from me. Then when I asked for an extended test drive, he told me there was no way they were going to accomodate that. Not going back. Thanks.

carbuyer99999

Apr 27, 2011

Andy Jones was friendly, helpful and prompt. Appreciated his professionalism. This was my first experience with Sheehy. I recommend Andy Jones to anyone needing to buy a car from this dealership. He is in their internet sales department. Can not speak for the rest of the dealership.

gmunro12

Feb 23, 2011

Reginald Leo was friendly and patient. I test drove both the Nissan Rogue and the Subaru. I liked both cars and it came down to the most value for my money. Reginald explained the standard and upgrade options on both cars and left the decision up to me, without influencing me either way. I also truly appreciated Reginald's patience. I decided to purchase the Subaru Premium, a figure was agreed to and Reginald got the approval of his manager. When Reginald returned, I told him that I had changed my mind and decided to purchase the Limited instead. Although this entailed more work and time for him, Reginald did not express annoyance and, instead, quickly and patiently prepared the new paperwork. Drew Arthurton in the Finance Department was also friendly and patient. This being my first vehicle purchase in my name, I had numerous questions. Drew did not express annoyance when answering my questions. He explained all the coverage offered by Subaru and guided me in getting the extended warranty coverage for my needs.All the staff I met at Subaru were extremely friendly, including the representative who explained the different operating features of my new Subaru, including the blue tooth feature. Even though the manual is very comprehensive, the visual explanation was very helpful.All the staff I met at this dealership were friendly and professional. I would highly recommend this dealership to anyone and have, as a matter of fact, recommended this dealership, Reginald Leo and Drew Arthurton to several people.

ryan110305

Nov 24, 2010

Worst place I've been to thus far. It feels like you are bothering the services reps once you walk in and the service is slow if the techs even come to work. I stopped in the first time and the service center was closed in the middle of the work day for a meeting that lasted several hours........good business practice. The second time I stopped in on Friday morning and all the techs called in so they couldn't see me until Monday. So I was fooled to come back Monday for an oil change and a rattling in exhaust. Well I'm back because my service engine light came on when I let from here. Came in at 0730 and I'm still waiting for them to reset the warning light which would take autozone 2 minutes, time is 0815. GO to Passport Nissan.

markgreen

Nov 12, 2010

The sales team was very helpful and it was a very low pressure enviroment which made the process much more comfortable. However the only suggestion would be to get more parking for customers but overall very satisfied. When it's time to buy a car again I'll will be going back to Sheehy Subaru.