Used Cars for Sale at Shottenkirk Chevrolet in Waukee, IA

JoshLau

Apr 13, 2016

Todd Krauth and his fellow staff made it possible for me, a 19 year-old college student, to drive off the lot with a brand new 2016 Chevrolet Spark! I have never had a more positive experience at a car dealership and this is my 4th time purchasing a car. They were more than happy to give me a killer deal on my trade-in while getting the monthly payments down low enough to afford a brand new car without breaking the bank! If you go anywhere else ... you're wasting your time and money!

JKR

Feb 3, 2016

There are several large GMC/Chevrolet dealers in Des Moines. I have friends at many of them that sell vehicles. I return to Shottenkirk because it has a small town feel and big city options, and because of Jason Waite. He gives red carpet service at a bargain price, and makes you feel valued. I will be shopping there again...

stacy

Dec 23, 2015

This is the second vehicle we have purchased from Shottenkirk, and we have been very happy both times. You made buying a vehicle an easy process, and we'll likely be back for a third.

Donna

Dec 17, 2015

After having my car for 12 years, it was time for a new one. I found the one I wanted online at Shottenkirk. The next day I went to them & decided to purchase it. The salesman was great. However, my overall experience has not been great. The salesman was not there the day I picked up the car. They put me in touch with another salesman to finalize the process. Just as I was getting ready to leave, I noticed the key fob did not work. I went back in & they put me in touch with the salesman to help me. He came out & couldn't get the key fob to work either. He then manually unlocked the car & walk off on me. I asked if I did something wrong & he just said it doesn't work. Right then, I should've done something about it but I was thinking I could live with it & anything was better than my current vehicle. 3 hours after I get home I tried to start the car. It did not start. The original salesman was nice enough to come out & help with the situation. My husband did some research & found out there was a problem with the lights. He got the vehicle to start. For approximately the next couple of months, the vehicle ran great & gave me no troubles. Then the light problem started happening again. The problem is a sensor in the vehicle that will not shut off causing the emergency lights to flash every few minutes even when the car is not running thus draining the battery. Shottenkirk said that they would have to replace the body control module & that may fix the problem. It would cost $600 just to purchase that not including labor & with no guarantee that it will work. After reading & researching, we've discovered that the BCM is not the problem. We just want the sensors removed. This is a problem that happened hours after I purchased the vehicle & they should've fixed the problem then. We do not trust that there mechanics know what they are talking about, especially since acted so unsure about the light problem. We feel like we've been looked at like we are "problem customers." We are not confrontational people. We really had high hopes of purchasing a good vehicle through them with exceptional service. Had that been the case, they would've received repeat business from us not to mention friends and family also. I chose to write this review in the hope to inform potential customers of their business practices. ...And one last thing. You have to be firm with the sales manager if you are not interested in purchasing an extended warranty. He tried to sell us the extended warrant at almost half of what we paid for the car. When I said no, he then remarked & asked me if it was a money issue for me. He was paid in full with a cashiers check from our credit union. While that may have been said with good intentions, that remark was unprofessional.

Jan T.

Dec 15, 2015

My husband and I just purchased our second new vehicle in a row from Shottenkirk Waukee. We live over an hour and a half away, but we went back because their customer service is worth the drive! They treated us so well the first time around, so we went back and got the same great service! They have a staff second to none. If you like buying a vehicle without all the hassle, Shottenkirk is the place!

Matt_Hall

Nov 25, 2015

I bought a 2015 Silverado and couldn't be happier! The sales and finance staff were all great to work with. I would tell anyone to go and give them an opportunity to earn your business! I am a life long customer!

Dave A

Nov 24, 2015

I purchased a 2011, GM certified chevy 2500hd. The truck came fitted with oversized tires and drove great during test drive and for a short period of time afterwards. I started to experience rough interstate driving and brought this issue to the service departments attention. After performing a full inspection they determined that the aggressive tires were the culprit to the rough handling and were no longer good and even though this was not covered under warranty, they offered to replace my wheels and tires with new factory ones. My vehicle drives perfect now and I am thankful for their willingness to assist me and furthermore, compensate me with a new set.

CNelson

Nov 21, 2015

I really enjoyed doing business with Shottenkirk Chevrolet and Jason Guisinger. Jason listened to what I was expecting and worked very hard to meet those expectations to make this deal work. I felt that my time was valued. It wasn't wasted in long drawn out haggling that I've had to endure with past dealership experiences. The closest comparison to this buying experience was when I purchased my new Saturn's. My family and I will look forward to doing business with Shottenkirks in the future. Thank you!

bob

Nov 19, 2015

We just purchased a new 2016 Equinox, this is our third new vehicle from Schottenkirk Chevrolet, Waukee, IA. We had a excellent purchase experience, they were both professional and fun.You can also count on a great service experience after the sale.Bob & Jan Schulte

MaryW

Nov 16, 2015

I wanted a small SUV, but wasn't sure what I wanted. Josie was excellent in helping me, I was able to drive a Trax and Equinox, decided on the Equinox. Josie is fantastic, she cares about her customers before, during, and after the sale. I recommend Josie to anyone who is looking for a vehicle. Shottenkirk is good, and Josie is the icing on the cake that clinched the deal.

MaryW

Nov 16, 2015

I wanted a small SUV, but wasn't sure what I wanted. Josie was excellent in helping me, I was able to drive a Trax and Equinox, decided on the Equinox. Josie is fantastic, she cares about her customers before, during, and after the sale. I recommend Josie to anyone who is looking for a vehicle. Shottenkirk is good, and Josie is the icing on the cake that clinched the deal.

Katman

Nov 5, 2015

Recently looking for a used car, knew what I want, knew more about it than the salesman as a matter of fact. That's OK, not the primary brand they sell so that's OK. He should have recognized I had researched, so trying to explain the features "look alloy wheels" was really embarrassing. I would suggest a little more tailored approach to a customer. I told him I knew what I wanted, and yet he treated me like I was 18 and buying my first car - when he was the young one. Lots of wasted time, i don't care about your service awards, every dealership I've been in has them. Didn't need to be shown vending machines, or the closed parts counter. In short, gauge your customers needs and tailor your approach, not everyone knows exactly what they are looking at, and not everyone needs their hand held, especially by someone just starting out and not quite sure of themselves. This is for all dealers/salesman, it's time to drop the cliches like "What will it take to get you in this car today" and if we reach an acceptable deal will you drive it home today" Tired sayings that just make me mad anymore. Not a great experience, might go back but most likely not. I realize they may not agree to my terms, they need to accept i may not agree to theirs. sometimes things don't work out, move on.

Deb

Sep 11, 2015

Purchased a Malibu. Although it was a new car there were a few small things that needed taken care of. The sales and service staff members were kind and helpful. All of my concerns were addressed. Tyler Shipley, my salesperson, was very helpful in both the purchase process and making sure every detail on the car met my expectations. This is my second car from Shottenkirk and I expect to be back when I need another!

chevygirl

Aug 28, 2015

This is really in two parts. The first part is for the salesman and his manager that I worked with. They were great to work with, and I promised them 5 stars, so they get five stars. The second part is when I went from the sales team to the finance team. They don't deserve any stars, which is why my overall is only 1 star. I have bought cars before, and I understand that every dealership has an extended warranty that they try to sell because they make a lot off it. I listened to his pitch, and then politely told him not interested. But they didn't let it go. It went from being a sales pitch, to an all out badgering for over an hour trying to get me to take their extended warranty. And the entire time, they will say it only costs this much per month, never giving you the full sticker price of their plans. They don't want you to know that the least expensive option is over $4500. I was about two seconds from walking out, which in hind sight I should've. I told the guy I wanted no part of their extended warranty, but the next day when I looked closer at the papers, he had still put on $1000 portion of the extended warranty. Well, I looked at the fine print right away, and what the dealer doesn't want you to know, is that you can cancel it at anytime and be refunded the amount minus the prorated days used. I have already sent in my cancellation notice. The worst car buying experience I've ever had. I will never be buying another car from them again, and don't recommend them to anyone. I just hope the service department is better to deal with.

Jimmy

Jul 11, 2015

Be very careful, I bought a Certified GM SUV from them only to find out it had no spare tire...clearly one of the many things they should have checked to enable the vehicle to be Certified.

Jason

Jul 2, 2015

I called another Chevy dealership to schedule some recall work. They said the work would take a couple hours and I would have to take their shuttle to/from work. The timing of it all did not work well for me. I called Shottenkirk and was told the recall work would only take 20-30 minutes. They were also able to get me in on Saturday at a time that worked for me. When I took it in I actually got there late, but they were still able to get right on it and completed the work, including a car wash, while I waited and browsed around. I was very happy with the experience.

P. Hennigan

Jun 19, 2015

We bought a Chevy Traverse. Aaron Richards helped us. He was great!!!!! Colin helped us with the finances, and that was a good experience too. We would definitely recommend this dealership. Everyone was knowledgeable and got right to the point. We asked that they give us time to discuss and think about the purchase. They respected that, and they weren't pushy

phennigan

Jun 14, 2015

We had a very good and enjoyable experience looking and eventually buying our car here. The entire team was super to work with. Aaron Richards helped us most of the time. He was there to answer questions and tell us about the car, but at the same time gave us room to talk and think about it-----we greatly appreciated this. We would definitely recommend this dealership.

JDM N Ireland

May 9, 2015

I received a number of e-mails reminding me that there was a RECALL out for my 2013 Malibu, the roof window needed adjusted so last thing on 7th May I rushed out to Shottenkirk's to make a booking for next week. When I drove in I met Jim Millar who took complete charge I said my right front wheel was soft and the wheels needed rotated.He took care of the Recall as well and the whole thing was completed in less than I anticipated and there was NO CHARGE!!! Thanks Shottenkirk!

Amy Sonntag

May 4, 2015

I had an amazing experience with Jason Guisinger. He was very flexible and did a great job of helping me find what I wanted. At 8 months pregnant, shopping for a car is not ideal, but Jason did an excellent job of making it quick and easy while helping to entertain my 8 year old daughter. Thanks for the awesome experience and I'll be back when it is time to shop again! Amy

Travis25

Jan 31, 2015

They were trying to make right with me was going to give another chance then they did not respond back when i was looking for new vehicle.

BS56

Oct 18, 2014

Bought my Jeep here in August and after 2 weeks on the road the check engine light comes on. Had to take it to the Jeep dealer to "fix" it. The same week I find out I bought the car with a broken antenna and the service department couldn't get the old antenna screw out of the base so they tell me i must purchase everything to fix it. Therefore the only radio I can use is my satellite radio. Now 7 weeks into having the vehicle the check engine light is back on throwing the same code and all they tell me is "sorry, hopefully it's covered under warranty." I have had this vehicle exactly 2 months today and in that 2 months it has been in the shop more than any other vehicle I have owned. I will not be going back to this place for future purchases.

Willow

Aug 7, 2014

polite service staff, work done in timely manner and was very willing to meet my wishes in the care and professional work done. thank you

JennaVP

Aug 2, 2014

I had a wonderful time purchasing my vehicle. Each employee throughout the process was knowledgeable, helpful and friendly. Travis and Dennis delivered more than what I was asking for, while successfully turning an expenditure into an experience. All things point to future purchases with Shottenkirk.

Dan

May 15, 2014

Mike C. was great at getting my car serviced for a long drive I have to make to FL and back. He gave me good advisefor future service needs. tks...dan hilgers

Denise

May 12, 2014

The work was completed quickly and correctly. Staff was friendly and courteous. The car wash was a surprise and awesome!

LawrenceLehnhoff

May 11, 2014

The reason why i buy from you is because your cars are great quality and have always been good to me. Thank You for helping me

Barbara

May 8, 2014

When I asked if I was in the right lane for a pit stop the wonderful man who assisted me told me that ANY lane was the right lane for that. After the inspection was done Eric was delightful when he explained what was done and that nothing needed looking into at this time. I truly enjoy the experience when we go to the service department.

Alicia

May 7, 2014

Dealerships tend to get a bad reputation on over-charging for labor. But I have had work done at other smaller shops and the work is just not the same. I end up coming back to the dealer because they do the work correctly and thoroughly, and I trust that workmanship. I do feel like the labor is priced more than other places but it's worth it to me. I mean I'd like to pay less but it's a business and I don't think they are trying to rip me off.I like Shottenkirk because they are fair and the people are nice, attentive and answer my million questions. I bought my car there and at the time they had a free oil change for three years if you buy a used car deal. The deal had expired a week prior to me buying my car. I had no idea about the deal but they decided to tell me about it and let me have it anyway. Saved me a lot of $. I've had them do a lot of my service work and they've just done great work.

Gary

May 7, 2014

Took my Silverado in for a recall and was taken care of right away. Also done a pit stop with the Quick Lube people and that was a pleasant surprise, checked fluid levels and filled if needed and washed the truck. Hats off to the Quick Lube people!!!!!

Randy

May 2, 2014

I really like Shottenkirk and trust they are looking out for my best interest. Not only do they provide quality but are also very friendly.

Michelle Roche

May 1, 2014

I never have a problem when I go there everyone is nice and helpful.

Patty

Apr 29, 2014

We couldn't make an appointment for a service so didhave about an hour wait, but that was not a problem forus being retired, but for some people it could be an inconvenience.

Handy

Apr 24, 2014

The requested service was completed timely and additional questions were handled promptly.

Wesley

Apr 18, 2014

great customer service and even called and checked up on how my car was working. gave me a rental for the day. mike was great to work with. good follow up.

Shirley

Apr 17, 2014

Several warning lights came on all at the same time as I was on my way out of town & I called Shottenkirk; Mike answered and had me bring my car right in - just in case. Turned out that I needed a part that had to be ordered & he arranged a car for me; the part wasn't in when he expected it but he called to let me know & it was ready to go early the next morning. What great service!

John

Apr 15, 2014

As usual, Jim Miller, and the staff took great care of me and my vehicle. Mike knew that I had 10K miles on my new tires and rotated them with no extra charge! Good job out of the service team.

Ivan

Apr 4, 2014

I had my first free lub-oil, filter and tire rotation on my two yearservice-every thing was done in a short period of time and my car was even washed and I purchased a spare key-all the foilks were very friendly, the free copy was good and all in all made me very happy that I had purchased my car from your dealership. I rate it all excellent

Sarah

Apr 3, 2014

I love how I can come (with my 10 month old) and drop off my car & even when there's a long wait, it doesn't feel long because there's a nice play room, waiting area, restroom, etc. We had a great time!

Amanda

Apr 3, 2014

Very friendly people. I came into the quick lube around 6:00 pm. There was a short wait but I did get to visit with my salesman. Great people to work with.

Lindsay

Apr 3, 2014

The work was done under the time frame I was given at arrival. The children's room was very nice for my toddler and myself.

Joshua

Apr 3, 2014

Our sales rep, Travis Irvin, did a wonderful job of getting us in a 2011 Chevy Tahoe. We definitely felt like a priority and would recommend Travis and Shottenkirk to family and friends. Hope to see Shottenkirk expand their inventory in the future.

Kelley

Apr 3, 2014

This is the second time I drove 2 1/2 hr from home to buy a car from you. Dealt with Dave Balke both times. He's Awesome!

Nanette

Apr 3, 2014

I found the car I wanted. I like the people I dealt with. Friendly, not too pushy, and very knowledgeable. (Dave) I am happy, too, with the 2 year coverage given for windshield chip repair, door dings, etc. My husband, brother and daughter all bought their cars here, so I feel we are a Shottenkirk family.

Caleb

Apr 3, 2014

Boomer was very helpful in finding the right car for my wife and I. He was even willing to stay late to make sure we were taken care of. Thanks Boomer!

Paula

Apr 2, 2014

I came in thinking all I would be approved for with my lower credit score would be a used car I'd seen online. To my surprise and delight, I was approved for a 2014 sonic which more than met my needs!

Sonia

Apr 2, 2014

Were there for an oil change. Service was quick as we were in a bit of a hurry. Mechanics were great and very prompt. We have been more yhan plead with Shottenkirk and recommend your dealership every opportunity we have. Plan to bring our daughter up soon for her to purchase a car f5om you as well. Thank you for your great customer service.

Sarah

Mar 28, 2014

Ed Heathcoat and the gentlemen in the service area were extremely kind. Everyone that saw me asked if I needed a drink or anything else. Customer service at shottenkirk is amazing. The only thing I didn't like was the service department couldn't tell me the brand of oil that they were using. All they could tell me was that GM makes it and it's Dexos. From now on I will probably buy my own oil so I know what's going into my vehicle.

Janet who found perfect match

Mar 28, 2014

EVERYONE was polite, friendly and professional!! WE WILL DEFINITELY COME BACK TO SHOTTENKIRK'S!

Mike

Mar 26, 2014

This visit was to correct a previous service visit where the part was not installed correctly. No charge, but with multiple visits initially and this time a little annoying due to time.

Anton

Mar 21, 2014

Staff at the dealership were friendly and took care of my service visit in an efficient manor. Great Job !

Ronald

Mar 21, 2014

Did a great job of servicing my truck with oil change and tire rotation. Also washed the truck which I liked.

Steve

Mar 20, 2014

The staff was courtesy, prompt and professional. They did a thorough check and then promptly provided me with estimates. I agreed to the repairs and they were completed as promised on the same day.

Jackalyn

Mar 19, 2014

I am only a customer for service on my vehicle. I like the staff who i deal with re all service work. I think they do a good job with both the work and providing good customer service to the customer. They seem to enjoy their work and it shows. thanks jackie schram

James

Mar 18, 2014

I say the same thing every time. If it weren't for the guys in the service department - Lee Fisher, Scott Cooper, Jim Miller, in particular - I would be going to another place for service. And Josie Moran is the only sales person I would ever deal with.

George

Mar 15, 2014

I was there a little early and they were able to take me immediately. Estimated time for repair was 30 minutes, but it actually took about 45. I was back home in good time. Repair was still under warranty and that was also nice.

Connie

Mar 12, 2014

Our salesman was the greatest. He took time with us and wanted us to have a car that pleased us. At the end of the sale he was kind enough to take more of his time and make sure we understood everything that was on our new car. We had a great experience trading for a new car.

Lynn

Mar 12, 2014

Everyone at Shottenkirk is friendly and helpful. They treat me with respect and in addition they are great supporters of Making Strides Against Breast Cancer, which as a survivor means a lot to me.

Lisa

Mar 11, 2014

Despite how busy you all were on Saturday I had great service. Specifically the service manager (I believe he was) he was so nice and was very attentive to what I needed and even took the time to check my tire when I expressed a concern. I will definitely go back.

Kristin

Mar 10, 2014

I would be hesitant to recommend your dealership. I was charged $47.00 for a simple oil change. I feel as though I was way overcharged for the service. When I purchased the car from your dealership I simply left with a poor taste in my mouth. It felt disingenuous when dealing with the sales representative. Bottom line, I would seriously second guess purchasing a car from your dealership.

Stephen

Mar 9, 2014

I am always well cared for when I bring my car in for service. The staff is courteous and professional and ensures that my needs are met.

Michael

Mar 5, 2014

I arrived for Oil Change and Tire Rotation on a Saturaday. The work took longer than I expected. I was told , when I arrived, the work would take 1.5 hours - and it did. Waiting area and display floor was clean.I did not like to hear the sales conversations/negotiations ( with other cusatomers ) of sales men while waiting

Coltan

Mar 4, 2014

Came in on a Saturday too have my tire repaired, they were able to have in and out quickly with no problems.very pleased with my service

Jeffrey

Mar 3, 2014

Matt Koll always provides excellent service and response times. Overall you saved me money, got the warranty work I needed done, and was efficient about it.

Sonia

Feb 19, 2014

Had a great experience with Jason Nesbit. He was a great no pressure salesman and I would do business with him again. The only problem that I had during the purchasing process was the two men who kept insisting that I purchase the extended warranty. My husband told them numerous times no and they persisted to the point that we were ready to leave and take our business elsewhere. No one should ever be forced into making a purchase that they don't want especially after saying no on repeated occasions.

Shirley

Feb 14, 2014

I heard a "clunking" noise coming from the right front tire well and was concerned; Mike made arrangements for me to bring it right in and had the mechanic go over it with a fine tooth comb. He wasn't able to find anything so Mike asked me to drive my Traverse and call immediately if I heard the noise again and bring it in. When we talked, he thought it was possible that a chunk of ice might have been the culprint but wanted to be sure and had the car washed before returning it. He called me in 2 days just to check since I hadn't been. I told him there was no recurrence & I thought he was right about the ice. What absolutely great service!

Stephen

Feb 8, 2014

Jim and the boys in service treated me very well and I was in and out in really no time at all--the quality of work is phenomenal!! thanks fellas!!

Alicia

Feb 5, 2014

Always fast but not rushed. I asked for my spare key to be programmed and this was done without question. All quick lube personnel are nice, efficient and listen to me. If I have questions they answer as thoroughly as I need. I also appreciate the car wash and little extras like that. I could go to get an oil change (as that was all this trip was for) somewhere closer or somewhere cheaper like WalMart. But I like coming here in part because the service is good but mostly because the work done is outstanding and done right.

David

Feb 2, 2014

Shottenkirk staff was very professional and helpful with all regards to purchasing our new car.They were very attentive to our needs and questions.They also continued to great communication after our purchase. I would return there for future purchases and would also recommend them to others in the market for a vehicle.

Russell

Jan 31, 2014

The Shottenkirk Chevrolet Service Department does a truly first-class job of taking care of a vehicle's service needs. Their service is quick, thorough and reasonably priced. Other dealerships should take notice of Shottenkirk's high standards!

Matt

Jan 31, 2014

I always trust Shottenkirk will only recommend truly needed services which I really appreciate. The shop is clean and the service guys do a great job communicating.

Tyrone

Jan 29, 2014

It was t he easiest and fastest car buying experience that a I have ever had in my life. I will be back again. Thanks for all the help.

Zachary

Jan 29, 2014

I felt a little pushed into making a decision, but after at least 3 hours they got the job done. Honestly I don't think they cared that I didn't want to make a decision that day, they wanted to sell a car and they were going to make sure that they did just that. Not that I regret my decision to buy it is a great place with great salesmen, and I love my car.

Raymond

Jan 29, 2014

The service to my car was completed in timely manor. Great service nice and clean waiting area.friendly sales and service staff.very pleased with my experience

Marlene

Jan 29, 2014

I just dropped it off then come back, but I never had a problem, always did what they said they were going to do, friendly and always polite. I like the reminders I get when time for service because I have not been very good at keeping track.

Sara

Jan 29, 2014

I was in a hurry to get to work in the morning with a flat tire in a snow storm and was very thankful for the quick and friendly service! Thank you!

Jerry

Jan 29, 2014

Very clean and friendly dealership!!!!!!!!!!!!!! also had a large display of new and used vehicles with a state of the art service center with fast friendly service people

Michael

Jan 29, 2014

The dealership was busy, but we had scheduled the oil change in advance, so we got right in and the oil change was completed quickly. Thanks much!

Coltan

Jan 28, 2014

I brought my girlfriends car in for an oil change on a Saturday afternoon. I was able to pull up and get right it. The service was fast and done well they even washed and vacuumed it out. The adviser that greeted me was nice and helpfull and the techs were clean and polite. I would bring my car back there at anytime.

David

Jan 28, 2014

Shottenkirk did a good job of finding and fixing my problem. It is good to have someplace to take my truck for service that I can trust.

Robert

Jan 28, 2014

Dave did his job better than i expected....being a former car salesman I was only there to test drive, shop and keep Dave honest....he kept me from day drinking with my friends and I gave great service and worked with me to get me to the price I was looking for and gave me great trade value. Good work Dave. Thank You.

Donna

Jan 28, 2014

My experience will be memorable for years. Not only did I purchase a new car, I did it with absolutely no pressure from the salesman, Boomer. He spent many hours working with me and making sure he matched me with the exact vehicle I was looking for to meet my needs not the dealership's wants. Customer service was and is outstanding. THANK YOU

Cynthia

Jan 6, 2014

The service department always goes above and beyond to make sure that my car is taken care of. It's always done in a timely manner and any problems are always taken care of immediately.

James

Jan 1, 2014

I'll say it again. If it weren't for Jim Miller, Scott Cooper, Lee Fisher, and the "Ambassador" Mike Warne in service, Shawn Picht in parts, and Josie Morin in sales, I would be over at that "other" dealer in Urbandale. These people have become friends over the many years I've been with Shottenkirk and I deeply value the relationships with them. I am always very well taken care of and treated cordially by these great people. Thank you.

Charles

Dec 30, 2013

Shottenkirk is in Waukee & I live in Clive, IA. Even though it is a good distance I go there because when we first got our Cruize we needed another set of keys. After shopping around, Shottenkirk gave me a very good deal compared to the dealers right by me. So far, every time I go there I leave satisfied!Charles

Abby

Dec 30, 2013

I brought my car in on 12/26/13 for a quick oil change, which I needed, but also because my in-car tire gauge was reading very low tire pressure and I was unsure of whether or not I needed new tires, nitrogen to fill my tires, or whether the gauge was simply reading incorrectly. I got my car back just over an hour later, with the oil changed, the tire gauge reset and the tires filled, and the car washed. I was unbelievably impressed with the quality of service from Shottenkirk--especially since my car is still in the warranty period for oil changes. Even though I had only requested an oil change (because I believed my warranty was expired), they performed an oil change, 27-point-check, and tire rotation for me after learning that my car was still in warranty. While this was my first experience with Shottenkirk, they are now my first choice for car service.

Don

Dec 22, 2013

The service people know how to communicate and that is very important. I was kept informed of their findings and actions and when there was going to be a delay, I was told about the delay when the service rep knew.. Communication is the key to good service.

Myrna

Dec 21, 2013

We have had extremely good response to any problems we have had in the past. They do an execellant job of keeping up on the trends.

Shirley

Dec 21, 2013

What a great service department!! I've dealt with Mike & Matt in the past couple months and they are the BEST! When I go there, I know I'm going to get honest answers and excellent service. An added benefit is a place for the kids to play, coffee/tea/hot coca & my car is run through a car wash for me when the service is done. GREAT SERVICE!

Randy

Dec 20, 2013

I appreciated the attention given while my Silverado was being serviced last Wednesday, the 18th of December. I was completely satisfied. The only drawback for reference given to close relatives and friends would be the distance to travel living close to an hour away, but it will be also stated that the extra miles are worth the time and effort.

Barbara

Dec 20, 2013

We were cheerfully greeted and all my questions were answered with a smile and explanation. I appreciated the fact that because we had an appt. we were in and out of the service bay within about 1/2 hour. A tire rotation was even done in that amount of time. Hats off to you!!!

Robert

Dec 19, 2013

Every time we have visited Shottenkirk we have always experienced friendly and helpful people. We have sent several friends to the dealership. Will be buying all our cars from them.

DTreb

Dec 19, 2013

Great customer service and an awesome team to work with. We will definitely recommend this dealership and will certainly be back for anything we need in the future.

Richard

Dec 9, 2013

Brought a 95 Cadillac Deville in to the shop that was left to me by my parents after they pasted and as usual Lee and Scott and the guys took care of me and the ol car and got it back to tip top shape. I am happy to say that it sounds and runs again like it should. Although it was not a model you sell and was 18 years old your service dept. again took care of all my concerns. I bring all my service work to lee and his staff because he and the guys know how to deal with their customers and I for one thank them very much.

Daniel

Dec 7, 2013

Great experience. Got an appointment when I needed it. The problem I had was explained so I could understand what was needed and then fixed in the explained time. I would not be afraid to send anyone to their service department.

Stephen

Dec 6, 2013

In for a routine oil change. The guys in the service department are always courteous and professional. They also very clearly lime theor jobs and care about their customers.

Sandra

Dec 5, 2013

I was there for an oil change and tire rotation. They also noticed my vehicle has a recall and they ordered the part for me.

Emily

Dec 5, 2013

After dealing with another dealership and feeling as though they were taking advantage of me, Shottenkirk reminded me that there are honest people out there who care about their customers. From your sales force to your service department, your high standards and compassion for people stands out. Thank you.

Angela

Dec 2, 2013

I was immediately taken care of, although I walked ib without an appointment. I was given a time frame which was completely correct. I'm thoroughly impressed.

John

Nov 24, 2013

I stopped in for an oil change and tire repair. The oil change was done before I could get off the phone! I got bad news on the tire. It has a nail on the sidewall which is not safe to repair. I spoke to Jim Miller a couple of times on Saturday, Jim;s day off. It turns out 4 tires are about $1,050. I checked on price at Earle's and could save about $200 for the same tires, but I'm confident we'll come together on this. I truly hope so because I have been a customer for years and want Shottenkirk only to work on my vehicles. Once again, the service was prompt and accurate! Thanks for taking such good care of me and my family!

Karen

Nov 23, 2013

We had a very nice experience. The show room is very comfortableWith professional sales people and staff. When our vehicle wasReady, the wait time was very short and we were on the road inOur wonderful purchase.

Jbahnsen

Nov 7, 2013

I was in the market for a new pickup and on google found the local dealers in the Moines area. Shottenkirk was the first dealer I went to and worked with Edward heathcote and came to a price I felt was where I wanted to be on a new silverado.

DustinM50266

Nov 6, 2013

Professionalism and customer service with the personal touch is what you can always expect from everyone during the process of purchasing and servicing a vehicle with Shottenkirk Chevrolet in Waukee. From the excellent sales experience from sales professionals like Jason Guisinger who always provides extra attention to earn your business or the specialized service you receive from Jim Miller and the world class service team Shottenkirk Chevrolet truly provides hometown values to all their customers! As a small business owner I will always purchase and service my personal and company vehicles with Shottenkirk Chevrolet and would recommend this dealership to anyone looking for a great new or used vehicle and honest and reliable service you can trust every time!

Travelers

Oct 21, 2013

We have bought 3 vehicles from Dave and always are well taken care of! Yodi you're always great to work with also :) we continue to make the 60 mile trip to have our vehicles serviced because we always have great customer satisfaction! We love the Christian values your business has and will continue to do to business at Shottenkirks!

Team56

Oct 2, 2013

We appreciate the excellent service, professionalism and friendly courteous service everyone provided during our process to purchase a new vehicle (especially Jason Guisinger for the extra attention he provided to earn our business). Team Shottenkirk Chevy truly values their customers. It shows! We plan to pass the word of our great experience we had at Shottenkirk. Thank you Shottenkirk Waukee Chevy.

o805275

Jul 26, 2013

Shottenkirk has an outstanding service department! Every time I come in to get my Traverse serviced, I am treated like a royal princess! Shottenkirk leads the way in providing outstanding service, and other companies should use their service model. Way to go Shottenkirk. Your service department employees love their jobs, and it clearly shows in the outstanding service they provide. I will be a customer for life.

ccroson

Jul 24, 2013

Todd was an excellent person to work with throughout the buying process of my new Equinox. I will happily recommend him to my family and friends!

PeterHoffelmeyer

Jun 29, 2013

This is the third vehicle we have purchased from Shottenkirk. We have been very satisfied with the service we have received from both the sales staff and the service staff over the past few years.

meyerfam

Jun 28, 2013

When we got to Shottenkirk we were looking for a family vehicle. We have 2 kids and needed the room! Travis was amazing he treated us like family. He interacted with kids and included my wife. He was fantastic! They worked with us after hours to make sure everything was right! My dad bought from Shottenkirk I now have bought from them and will recommend to family and friends to head on over. The dealership that treats you like family!!! Kudos

fan88nascar

Jun 27, 2013

We purchased a 2013 Malibu Everything was explained so we could understand everything. And Jake and our finance guy was stuck there until 8:30 finishing up with paperwork. There was no complaining at all about the store was closed. They only worried about us as customers. Excellent guest service and I am loving my new car.

adamfeller11

Jun 25, 2013

I recently purchased a 2009 Chevy Malibu from Shottenkirk and had a great experience. Herb Miller was friendly from the start and made it easy for me to make the purchase that I wanted. They worked with me to figure out what worked for my budget.

CrazyHawk82

Jun 2, 2013

great energetic staff. Had a wonderful experience and will enjoy the new Silverado for many years !

MommaG04

Jun 1, 2013

Amazing! Our shopping experience with Shottenkirk Chevy of Waukee, was truly amazing. We worked with Ed and Paul, both met all our needs! Their knowledge and desire to listen to our needs first, is great complete customer service! This business is truly a place to shop for our family for years to come.

HSKRFAN

May 31, 2013

Have purchased 3 vehicles from Shottenkirk. Always service them there as well. Treated honestly and fairly.

larwick

May 30, 2013

We had Rick start with us and he called us and kept us posted on new vehicles and also e-mailed us.When we came in on Memorial Day Rick was busy and Ed helped us. He was friendly and explainedthings to us. We bought a 2013 Traverse. It was a good experience.

J.P.'s Camaro convertible

May 25, 2013

My experience was great!!! I feel I was treated very fairly in purchasing my 2013 camaro and the trade of my denali pick up. I have purchased 13 vehicles over the last 13 years 9 of which were brand new from 6 different dealerships. So I know a little bit about getting the shaft when trading in vehicles. This is the first time in my life that i feel as though i didnt get taken advantage of. I have never experienced the dedication and willingness to work with me to get what i wanted so that everybody involved was happy with the end result before like i did when i walked through the doors at Shottenkirk. The entire staff was informative and had the knowledge to answer all of my questions. The facility was very nice and clean. Thank you for all of your help with everything you guys did to get me into the car of my dreams. A special shout out to the man who made it all possible Mr. Dave Balke internet sales specialist extraordinaire. P.S. I think the terminator said it best "I'LL BE BACK":)

7570836

May 22, 2013

Dave Balke is who my family has come to for years to purchase vehicles. Recently he helped our daughter get into a 2013 Equinox. My wife and I both purchased our brand new vehicles from Dave. We will continue to come to Dave for years and years to come!

brad powers

May 17, 2013

Matt and the sales team did a fantastic job getting me into the car that I wanted. I will definitely be going back in a couple years to trade up

billandsue

May 8, 2013

Everyone we encountered in our purchase of a 2013 Chevy truck was friendly, efficient, and professional.We did not feel pressured into making a decision immediately, actually we were encouraged to go home andthink about it.Shottenkirk dealership is clean and user friendly.We have already recommended this dealership to a friend.And we will absolutely deal with Shottenkirk again.

Becky

Apr 29, 2013

Loved dealing with both dealerships, ...Fort Madison and Waukee. They are helpful and pleasant

Sarah E.

Mar 22, 2013

Ed Heathcoat was very helpful with everything. He answered all of my questions and if he didn't know an answer, someone on his team was more than happy to help. I was greeted with a smile every time i walked in. You will be offered a drink and a nice place to sit and talk about what you want in a car. I had already made up my mind on my car. Thanks Ed for the beautiful Chevy Spark!

George & Rachel

Mar 14, 2013

My wife and I had a great purchase experience at Shottenkirk Chevrolet. Dave, our salesman along with Paul in management and Justin in finance all did a terrific job. I would recommend not only Shottenkirk Chevy but most of all the people who were so helpful in making buying a new vehicle great! Thank you very much. George & Rachel

Bonjour33

Mar 12, 2013

Ed did a very good job at making sure we knew everything we needed to know about the car we were looking for. He was very easy to work with and made our visits there good. Very friendly experience.mwe have been very happy with both cars that we have bought from him.

hntmup

Mar 11, 2013

My wife and I had a perfect buying experience at Shottenkirk Chevrolet! Dave, our Salesman treated us exactly the way a customer should be treated. A straight forward no nonsense approach and most of all listened to us first.Paul, in Management and Justin in finance solidified the purchase and again my wife and I are 100% satisfied with with the entire purchase. If you are looking for a good deal in a no nonsense hassle free environment then I recommend Dave,Paul and Justin at Shottenkirk Chevrolet.Thanks again,George

b3jt1b

Mar 5, 2013

During my search for a heavy duty truck I was provided with a most enjoyable experience while at Shottenkirk Waukee Chevy. Dave Balke was the sales person that handled my vehicle review and gave useful knowledge about heavy duty versus the lighter type pickups. He was quick to highlight the additional features of the truck and attended to any noted abnormalities. During the discussions that followed, Dave was attentive to concerns that were highlighted and continued to allow the customer to elaborate and listen for their behalf. He followed up after the sale by offering attention to any further request and to being available as necessary.

Ben

Mar 1, 2013

I am ben and i wrote my last review on the problems i had with my certified car and how the dealership wouldnt repair it. Shortly after i wrote this review i recieved a call from one of the owners of the dealership. Apparently they had no idea of the troubles that i was going through and asked me to return the van back to the dealership so they could go back through it. They went over it with a fine tooth comb and fixed everything that was wrong with it for free. Not only the things that slipped through the cracks but a few other things that had gone wrong that weren't part of there inspection. Total of 1200 in repairs. Doug was very nice and told me he wanted to make it right. I also recieved my van back super clean on the outside. Living in iowa in the middle of winter that was hard to do in itself and probably took 3 trips through the car wash and some hand scrubbing as well. All and all i am pleased. Like i said in my earlier review, this company has always been good to me and i was very surprised when it turned out the way it did. I would recommend this dealership to people again just want them to go through your used cars better :o). Thanks for making it right Shottenkirk. Ben

Ben

Feb 21, 2013

I have been a customer for a while at shottenkirk and they have always done me right. But the last vehicle i purchased has me shaking my head on there loyalty. I have always recommended shottenkirks sales and service because i was very satisfied. Now there not perfect like most dealerships but they have guaranteed my business for the last 8 years. My latest purchase was a certified used car the cream of the crop on used cars. So when the alignment was off on the 1st test drive i asked them to fix it before i bought it, no problem they said. Well that got pushed to the way side over and over again so finally the vehicle had been bought and a month had passed. It was around that time i started noticing a coolant smell. Apparently the water pump was leaking, which they replaced under the waranty they gave us. Did i also mention the blower motor was squealing really bad also. Again they replaced it for free but why did it not get checked or missed. So then after a few months and only 4kmiles since we bought it i finally get it in to have it aligned. It had chewed up a nice set of tires i switched out from my old van so i was going to get a couple of tires as well. They come back and tell me that the tie rod end is out. Now here is my problem, i know cars and something like that doesnt just fail all of a sudden. My problem is that since i have purchased a CERTIFIED used car those are the cream of the crop of used cars. Those are the most looked after with 1 owner and checked over to make sure they fit that standard. How did these things pass, how could you miss a weeping water pump and a bad tie rod end. How do you miss a blower motor that sounds like a cat dieing. It did that right when we turned it on. And that is my problem, were not talking a year down the road or even a ton of miles down the road. Just in a few months its has had repairs. When asked about this i kinda get a shrugged shoulder look. Im not a rich man and i understand im not buying a new corvette or even an impala but i chose to spend my money there because i trusted them. I do not trust there ability to either fix there used vehciles before putting them on the lot or honor the products they sell. I hear the treat you like family bit on the commercials all the time, well i must be the stepcousin who never gets a phone call. Thank you for what you have done for me in the past but this note has left me sour and i no longer wish to do business with you. Im going to take my heap of a purchase and pray nothing else got (missed) in your certified inspection.

Randy H

Feb 17, 2013

My last encounter with your dealership was for service following a purchase caused by needed repair and customer selected additions. The service department was very quick to provide the necessary attention and get me on my way

dkester1975

Jan 27, 2013

Was a very good car buying experience. Over all everyone was helpful and friendly, not pushy like some places I looked. We were very pleased with the outcome of our purchase. David Balke and Josh Saas were very helpful as were all the sales team there.

ashley.m.miller.7731

Jan 26, 2013

Thank You for the wonderful experience of buying a new car. Our family couldn't be happier with the friendly and inviting atmosphere that Shottenkirk Waukee Chevy offers! We know that we will be spreading the word to all our family and friends on the great experience we had! Thank You Shottenkirk Waukee Chevy!

kdanilson

Jan 26, 2013

Shottenkirk is a great dealership to work with and Josh my salesman did a great job! I bought my last car at Shottenkirk and after shopping around at all the local dealers for a new Traverse; once again Shottenkirk offered the best deal.

jgraves0517

Jan 26, 2013

My husband and I stopped by Shottenkirk just to look around and maybe find a good deal on a used car. I hate shopping for a vehicle because I always feel pressured. Shottenkirk was the fourth dealer we had been to on that day. Travis was very helpful, wanted to know exactly what I was looking for so that I didn't waste my time looking at inventory that didn't match my needs/wants. He was not a pushy salesman, was very likeable and friendly. Justin was awesome in the finance department. Everyone made us feel very welcome from the time we stepped foot on the lot. I ended up going home with a new car that day. I will definitely recommend to friends and family to shop at Shottenkirk!!!

JordanK11

Jan 23, 2013

My overall experience with Shottenkirk in Waukee was tremendous. I was not pressured to purchase a vehicle the first night I was looking at possible options. The customer service was great. Immeadiately after pulling onto the lot I was greated by a salesman (Jake P. Brown) and began looking at a specific vehicle. They continually mentioned how they wanted to work with me to provide the best price, and thanks to Justin Saiz and Ra Shaan Long they did indeed. After the deal was all said and done my car was already washed, filled with gas, and ready to take home. The overall process was a great experience and I will definately recommend Shottenkirk in Waukee to friends and family.

hawks7347

Jan 21, 2013

I would not recommend this dealership to my worst enemy. The experience started off very nicely with Travis the salesman. Very nice and friendly. He was not pushy and let us find the car we felt worked best for us. He went to bat for us to get the very best deal possible. When Travis had completed his steps we were passed off to Justin. And unfortunately this is where the experience went down the drain. Justin was rude and not sensative to our budget restraints. He kept trying to pressure us into a bunch of add-on stuff for the loan that simply made things too expensive for us. Once we finally got a deal negotiated and all the paperwork signed we left feeling like we had a good deal in place. We returned the next day to drop off the car we had traded in. When we did so we were blindsided by Justin who told us we needed to make a larger downpayment. Now all paperwork had been signed at this point already and a deal in place. Justin tried to explain it was an issue with the bank but would not tell us whom the bank was or what the specific issue with the bank was. He was very shady about the whole thing. We agreed to pay the larger downpayment as we love the car. We again left thinking things were ok.Then 3 days later we are called by Colin. He was very nice much like Travis was at the beginning. He explained they were still having issues with the bank but would not clarify. He is doing his best to rectify the situation but we still are strongly considering returning the car and going to a different dealership. Travis and Colin are very nice and friendly. They are true assets to the dealership. Justin is very rude, arrogant and pushy. Overall the experience was horrible as we felt pressured and actually signed 3 sets of papers because they couldnt get something straight with the bank. i feel like we got ripped off. Because off all of that i would not recommend this dealership when there are several other choices very close by.

PennyMilburn

Jan 13, 2013

The staff were patient and friendly. They were able to answer question or find resources to find the answers. The follow up after the car purchase was more than expected.

Marsha Pedelty

Jan 9, 2013

Took car in for oil change, service writer matched a competitor coupon, service was performed quickly while I waited, coffee and newspaper were available, when presented car is was also freshly washed at no extra charge. Staff very friendly , helpful, and professional.

dpollak

Jan 8, 2013

Dave and his crew of finance techs were awesome. He is upfront and not pushy. I felt comfortable and was treated with respect. He didn't overlook my stupid. Questions and responded with sincerity I appreciate honesty and will be sure to visit again when Jim and I decide to purchase a second car.

natwint

Dec 30, 2012

I went in to Shottenkirk after my college graduation to buy a new car. I left with a 2012 Malibu at drastically low clearance prices. My dealer, Scott, was very knowledgable and friendly to work with and he was a straight shooter when it came to pricing/negotiating. I was able to obtain mud flaps, a fill up, and 2 free oil changes along with the best price possible on the car with preferred interest terms. I was glad to have such a great experience at Shottenkirk, and I would recommend it to anyone. Nathan Winters

Dakine2526

Dec 9, 2012

Very respectable place. Clean. The service was great. The sales Representative was very nice and helpful. The Dealership was very clean and the Vehicles were kept very clean. They did a good job finding the vehicle I was looking for.

sbreakenridge

Nov 25, 2012

Ed listened to my needs and was able to quickly identify some options that would work. He didn't pressure and acted liked he cared. I planned to 'look' but when he presented an appropriate option, I moved to the purchase.

Steph Crouse

Nov 21, 2012

Josie was a very nice lady and easy to work with. I got the car I wanted for the price I needed. It was a good experience, as always.

VJCAMPBELL

Nov 16, 2012

We had a great experience with Scott Brown. He did a wonderful job taking care of us before and after the sale! We have had a few questions and Scott has been there to walk us through the process. We will go back to Shottenkirk in the future!

Bass9294

Nov 14, 2012

Great Service and Great deal, were not pushy in making the deal. went to extremes to get me the best interest rate and explained all of truck warranties to me.

mroche1864

Nov 13, 2012

They go above and beyond to make sure you are happy and satified with you decisionto purchase a car. They took the time to find me the car I wanted. They also, gave me a great price. They found a finance company with the best rate. Everyone is so friendly and willing to help. I felt very comfortable and not pressured. The salesperson Justin Saiz spent about 5 hours with us from start to finish now that isa dedicated salesperson. We have purchased 2 vehicles from Shottenkirk and we arevery happy with our chose.

timbroderick

Nov 9, 2012

The salesman(travis) was knowledgeable about the products and listened to my description of my needs for a pickup. After testing 3 trucks that could fit my needs I settled on one and we reached a price that would work for me. The finance department reviewed my options with me, we filled out the paperwork and I left with my new truck. Travis and Justin were easy to work with. This is my second pickup from this dealership.

ReneeHeckman

Nov 4, 2012

The best customer service of any car dealership that I have ever worked with. The service shop truly goes above and beyond to ensure your satisfaction. They are friendly, have a sense of urgency, and treat you like a real customer. Top Notch!!!

marblackford

Nov 3, 2012

He answered all my questions. He was a good salesperson. We will recommend Shottenkirk to our friends. We ended up buying a great car. We are very happy with our purchase.

billy.rutter.9

Oct 27, 2012

Exceeded expectations. Our salesman Ed wasn't pushy and got tright to the point. Awesome service. Great Quality new and used vehicles. Thorough. Friendly. Thank You.

gater1207

Oct 17, 2012

Dave and Scott were great to work with and made the purchase and trade in very low hassle. The only snag was handled quickly and professionally and made for a wonderful buying experience. We will purchase from Shottenkirk Chevy again.

blocker5

Oct 17, 2012

Thanks guys we love doing business here. We have bought 4 vehicles and always enjoy our experience we have when we shop here. Keep up the good work!

Karen Williamson

Oct 13, 2012

Friendly, very informative, spent a lot of time making sure I understood every aspect of the car I was buying and everything involved with the warranties and financing.

tyghair

Oct 12, 2012

Had a great experience with Shottenkirk Chevy, from the time I pulled into the parking lot to the minute I left with my new car, a great experience. Everyone made me feel welcome and at home. I really look forward to taking my car in for service and even looking down the road in a few years for the next vehicle purchase! I chose Shottenkirk because they were not pushy and I sincerely thank them for that! Thanks Shottenkirk for a wonderful car buying experience! Tyler L. Gubbels

IowaOne

Oct 8, 2012

I had a very positive experience purchasing a different vehicle from Shottenkirk. Scott Brown did an outstanding job of working with me and providing care after the sale. I found the car that I wanted online at their website and then went in to talk with Scott. It was low pressure and I was listened to by Scott. Only had a little bit of a bump working with the service department in getting a bluetooth installed in a timely manner.

1noel

Oct 5, 2012

Very friendly dealership, not just the sales person I dealt with but the whole group of sales people, as well as the owner. All seemed to go out of their way to greet you and make you comfortable. Will check with them when I need to purchase again. Thanks guys.

erinmeddy

Oct 1, 2012

This was my first time to buy from a dealership, and I could not have asked for a better experience! My husband and I had called about a vehicle and when we showed up to look at it there were multiple workers willing to help us. We ended up making an agreement (and a trade) and I am very happy with my purchase! I will definitely be coming back when I am ready for another trade and will definitely recommend Shottenkirk to friends and family! Thank you for wonderful service and a wonderful vehicle at a great price!

gail.malinowski.3

Sep 28, 2012

We purchased our vehicle in September 2012 and we qhighly recommend shottenkirk to our family and friends. Dave Balke the sales rep found us the car we wanted to purchase from another dealer and had it brought over. The buying experience was the best. We felt no pressure and were completely satisfied with our purchase from beginning to the end.

jdvickers

Sep 26, 2012

I just got a 2012 Chevrolet Malibu from these guys, and there aren't many left of the 2012s. They weren't the first dealership that I went to but they are the ones that got the job done. I appreciate the time they took to find one for me.

srandol

Sep 26, 2012

very friendly staff, very dedicated works who strive to meet every customers needs and wants. They really take the time to make sure there customers know every thing about their vehicle before leaving with it. I would highly recommend anyone to shop there for next vehicle.

Ejh50

Sep 26, 2012

The friendliness of the staff is something that you don't see in many dealerships. Dave and the rest of the team were patient with me during my purchase and gave me one heck of a deal on my Cruze. I won't go anywhere else! If you want a great buying experience, go to Shottenkirk in Waukee! They are the real deal!

Jhammond24

Sep 24, 2012

They were willing to work with me and my budget and give me the car I wanted. Dave wa excellent to work with and would recommend him to anyone.

vmdutchuk

Sep 21, 2012

The best experience I have ever had buying a car. These guys are fair and easy to deal with! They went the extra mile to ensure I got the most possible rebates and highest trade in value for my truck!

leannmatlage

Sep 15, 2012

I needed a new car for commuting, and Josie took care of all aspects of the sale. I spent only minimal time, and I was able to drive away with a new car at a fair price.

hilaree.stringham

Sep 8, 2012

Customer service was great, Scott was great to work with and made the buying experience terrific. We did not feel pressure to buy. The staff was friendly and helpful. Price was negotiable which was a plus. The perks of buying certified car was a big incentive.

justinsalemmeyer

Sep 4, 2012

Paul was great to work with. He worked hard to find exactly what I was looking for! The process was quick and easy, I showed up and looked at the car that Paul and I had talked about, he worked to get a good price for my trade in. I came back out after work and signed the paperwork and that was it! Really easy.

connie.schmitzkirvin

Sep 2, 2012

Dave and staff were easy to work with while finding our son a truck. They met all of our needs and look forward to working with them in the future!

taylor.tigges

Aug 29, 2012

The experience at Shottenkirk was the best we have ever had. Everyone was friendly and willing to help. I've never felt so welcome in a dealership! The car buying process was so simple and quick that I was in shock when told we were done! Awesome experience. We will never go anywhere else to buy a car. We are Shottenkirk customers for life!

SarahR282

Aug 27, 2012

Awesome and friendly service!! I would highly recommend them to anyone looking to buy a used or new car!! I felt very confident and comfortable buying from them! And Josie ROCKS!!!

megan.pauley.1238

Aug 26, 2012

Shottenkirk Chevrolet showed us great customer service and really made us feel at home. They helped us work with the price and I got to drive home in the car of my dreams! Great service!

Sarah Holst

Aug 26, 2012

We just purchased a 2012 Malibu and had a great experience with Justin at Shottenkirk Chevrolet in Waukee, IA. The entire staff was very friendly, informative and willing to help us after hours to complete our purchase. Justin and team made the process very easy for us. We highly recommend this dealership and will return again in the future.

jvonharz

Aug 20, 2012

Great leadership and people. Know their products. Won't hard sell you but will make sure you are completely informed. Service side is first rate.

doll.joshua

Aug 14, 2012

I found Shottenkirk on an internet search because I was interested in test driving a Chevy Volt. I was contacted the same day by Dave in internet sales. Dave was friendly and fun to work with. I knew as soon as got behind the wheel of the Volt that it would be my next car. The Prius and Leaf were the other cars I was interested in, but the volt was much more entertaining! This is the first GM vehicle I have owned and compared to other dealerships I have been to in the past, Shottenkirk scores very well in appearance and service. I would highly recommend them!

thon.

Aug 10, 2012

My experience with this dealership has been great. We bought our latest car from here and loved it. The staff was very informational and helpful. When any problems have risen from the car, they have been dealt with in a timely manner. We recently took the car in for an oil change and brakes check. The job was done in less than a day. I enjoy working with this company. I recommend it to others.

Bob and Jerie

Aug 8, 2012

we are so overjoyed with our purchase and our buying experience that there is just no room on the survey form to express our contentment. First of all!! We LOVE our new Chevy Malibu!! Our experience with our purchase from Shottenkirk was extremely over the top!! At NO time DID we EVER feel like we were pressured, hounded or beat to death to make our purchase. We can comfortably say it was totally our decision to make our purchase. Actually we spent so much time there checking out every option available to us that we had lost track of time but our Sales Rep Ed Heathcote never made us feel like he was missing out on anyone else. He and his team made us feel like we were the most important people on the planet while we were there. And they still continue along with everyone else at Shottenkirk Chevy dealership to make us feel like we are the most important people on this planet. Now I must tell you honestly we had purchased from other dealerships in the past, names and makes ARE not worth mentioning at this point and always felt rushed and hounded like you rolled up on the wrong side of Chicago or like we had to make our purchase of something we were less in love with or our sales rep was going to die the minute we left the lot! But since we stepped into Shottenkirk Chevy dealership and met our Sales rep Ed Heathcote we have had the BEST car buying experience EVER!!! We had been looking for some time and this was not our first trip to Shottenkirk nor will it be our last! We will never be going anywhere else and being the owners of a successful and fast growing business ourselves (DSM Sober Drivers) we WILL ALWAYS be purchasing Shottenkirk Chevys for as long as our sales rep Ed and his team out there in Waukee are there!! We just wanted to express our extreme satisfaction that we got from our Shottenkirk Chevy buying experience and to send a HUGE THANK YOU to Ed and his team at Shottenkirk

courtneyfick92

Aug 7, 2012

My experience with Shottenkirk in Waukee was a great, the people were very friendly and helpful. I was looking for a good used car for myself after purchasing a dud at another dealership, and Josie had just the right car for me.

kmw58

Aug 2, 2012

I was looking for a new Colorado extended cab but they didn't have the color I wanted in stock. Josie found one for me and had it delivered for my inspection at Shottenkirks. It was just what I wanted and the quote she gave me, less my trade in, was right in the ballpark so we made the deal. I wanted quite a few extras and they made it all happen quickly. What a great experience and Josie was great to deal with!

jbassmandz

Aug 1, 2012

My husband and I had our 5th child and needed a bigger vehicle. We wanted to trade in our Tahoe for a Suburban. Jason was a referral from someone at my husband's job. He was wonderful to work with. He found the perfect vehicle for us and we couldn't be happier. Since our purchase, I have had several questions. Jason has returned my calls right away and been more than helpful.

teresa.jensen

Jul 31, 2012

as far as service it was good. Took way too long to get things done. and the sales rep could of been better informed with information on vechile we were purchasing.

mjlackore

Jul 31, 2012

We had our first experience with Shottenkirk Chevrolet in Feb. 2011. We purchased a new Chevy Equinox. We love this vehicle and all of its features. Jason W. did a great job working with us for on meeting our budget. Last night we went back to Shottenkirk to look for another new car. We walked out with leasing a 2012 Chevy Cruse. Again our budget needs we met and Scott was very informative on the leasing program. We now have 2 new cars which were purchased at one dealership. Good experience both times and highly recommend!Derrick & Missy FlippinWest Des Moines, IA

joe bennett jr

Jul 30, 2012

Matt is very friendly and respects his customers. Matt goes the extra mile to service a customer vechicle and always offers a courtesy shuttle ride while you wait.

cfn127

Jul 29, 2012

We went to Shottenkirk due to a referral from a friend and were immediately greeted at the door and met with Josie Morin. I had given her the information of what we were looking for and she had everything ready. We were test driving the vehicle in less than 5 minutes. She knew all of the details about the vehicle and how everything works. Made us feel right at ease immediately. I had been dreading the negotiation part of the deal and it was painless. She presented me the numbers, I countered with what I could work with and they came back with a deal I could live with. While I was meeting with the financial gentleman, the other associates entertained my children. We drove away with a new vehicle. It was a great experience and I will definitely recommend Shottenkirk and Josie!

jmz13

Jul 26, 2012

After trying other dealerships we took the trek out to Waukee. My Step father had bought a vehicle there and had been very happy. It was late on a Thursday night. Ed met us out front. Did an amazing job of listening to what I was looking for and finding something that would work. He never seemed to be "ready to leave" or pushy to make the sale. Actually at one point he said, "The car will still be here tomorrow if you need to think about it." That told me a lot. Ed was great! I went into the finance office and I was told that they were able to keep me to the payment that I was looking for with the rate that they got. My big issue with this part was that they never told me that there was a possibility that the bank would not be able to get me the rate that they quoted me. There was no option to void the contract if the bank came back with a higher rate (which is what another family member, that I recommended to them, got when he went in late one evening). I signed all of the paperwork and drove off the lot. The following Monday I got a call from the finance department saying that they were not able to get the rate that they quoted, they switched banks and got me another rate that was not as good as they quoted but better than what the original bank came back at. It was not a huge difference in my payment, but to me it was the principle. I was asked to come back out to sign a whole new set of papers. I took the 30 minute drive out and re-signed the papers only to get a call a couple days later to say that there was one form that they forgot to have me sign. So I drove out again. During my first trip back I had told them that the stereo had a short in it and it sounded like one of the speakers was blown. They told me to bring it back out. They told me they would find another stereo and replace it. After telling me that, the stereo worked just fine, but the speaker still didn't work. I told them this and they decided to replace the stereo anyway. Mike told me that he would have to check if the speaker would be covered under my extended warrenty and "the guy" that he needed to talk to was gone for the day. He originally was going to give me the paperwork for the stereo when he found out about the speaker the next day, but before I left he said "why don't we just close this out now" as if he had already decided that they weren't going to replace the speaker. He called me the next day and told me that they weren't going to change it under the warrenty and it would be $150. I told him that I wasn't going to have it changed. Then I find out about a week later that the CD player on the newly installed stereo doesn't work.In summery: overall good experience. Ed is awesome, ask for him. But be careful with the finance and service departments.

Taylormade1279

Jul 24, 2012

Had a great experience at the dealership and will return to this dealer and recommend it to all my friends family and co-workers that you give great service.

Jeremy90

Jul 24, 2012

I went in to purchase a new 2012 blue topaz Chevy Volt. I put down $500 to hold the vehicle so that I could make sure my job was secure because I had just started a new job. My job worked out but during that time of 3 weeks my parents told me not to trade in my current vehicle and they would pay me for it so that they could get it back. I told Shottenkirk this and the response I got was can you still do the deal I said I would try and I pressured my parents to give me the money for the vehicle but they would not so in the end I wasn't able to purchase the Volt and Ra Shaan Long told me that it was company policy to keep my deposit of $500 because they held the vehicle for 3 weeks. I was never told this in the beginning. As time went on they got very pushy and even tried to get me to buy the Volt without my full down payment which I was not comfortable with. So all in all they still have my $500 and have sold the Volt that I was originally interested in.

annastashaaj

Jul 24, 2012

This visit was one of my very best. We came in with a tight budget and we knew the basics of what we wanted. Dave helped us not only find a vehicle that 90% fit our criteria but Collin and Dave also got the price down to something my husband and I could manage. I have bought a care somewhere else and that experience looked like crap in comparison. When my husband and I are looking for a new care I am coming back here! Thank you Dave and Collin for making my experince a good one!

skunkmark

Jul 24, 2012

I brought my car in for service on a brake sensor and HVAC leak. Matt was very helpful in explaining the repairs that needed to be made, and gave me a detailed break down of the price related to each repair. My car was finished and ready to be picked up in a timely manner.

aullro

Jul 23, 2012

I highly recommend this dealership! Everyone was courteous, friendly, and professional! I felt they went over the top to please me as a customer! I had come to Shottenkirk's for years for service but never had bought a car. I was totally pleased with every aspect of my buying experience. Thanks to everyone!

515darren

May 3, 2012

Worst service we have ever received. We have had our used car in 9 times in the first year. We have had to have the same rattle fixed 4 times and it is worse than ever. Post service, our vehice was never test driven and we had to take the car right back. Eventually, they acted like we were a burden and we just wanted to get our car fixed. Jim wont return calls and we usually get sent to voicemail. DO NOT take your vehicle here for service. We ended up taking our vehicle to someone else and most of the items that were supposed to be repaired were actually never touched. Very dissappointed. Be warned

Mcsis57

Apr 12, 2012

My experience purchasing a new vehicle from Shottenkirk Chevrolet, Waukee was excellent. Doug DeYarman answered all my questions, listened to 'wants' and greeted me upon arrival at the dealership. With his guidance, we found the right vehicle for me and exceeded my expectations with the final pricing. Jason Waite was friendly, knowledgeable and has (as promised) followed with calls to be sure I had no questions on my new Equinox. I will be a regular service customer as well going forward. A+++ organization!

Fiasco of a deal

Mar 31, 2012

Absolute fiasco...bought a "certified" used GMC Yukon Shottenkirk. Had all sorts of issues, returned the vehicle to the dealership 9 times in the first three months to have all sorts of nuisance repairs done; dash gauge cluster had to be replaced, door handles that fell off, many of which should have been caught by the "certified" check that apparently probably never occurred. To top it all off I went to trade the truck in 10 months later for a Denali XL and realized the truck didn't even have a spare tire on it. Please tell me how a $40k truck passes a "GM" certified inspection with NO spare tire!!! it also took them 6 weeks to get me the right manual, they originally gave me a manual that was two years older than my truck! Way better options for ethical car dealerships in the Des Moines metro area I suggest avoiding these guys!!

Unhappy Customer

Mar 19, 2012

I purchased a "certified" used Yukon from Shottenkirk and had nothing but issues. The car was back to the dealership 9 times in the first three months. It had broken door handles, dash gauges didn't work and had to be replaced, side view mirrors needed to be replaced, electrical issues and it took them two months to get me an owners manual. On top of all this they removed the spare tire from the car, which I didn't realize until I traded it 10 months later for a Yukon XL. Stay away from this place!

Commuter

Mar 4, 2012

I was in the market for a solid used car. The team at Shottenkirk helped me find the right car for my family's needs. Their internet sales staff was always prompt and helpful in responding to my questions. Their vehicles were very competitively priced. I found a 2009 Pontiac Vibe that will be great for my family. When they presented various options for financing and warranties, their statements were clear without me feeling overly pressured.

akswartz

Oct 15, 2011

Dealership was very very helpful. Was in a unique situation for trades. Had two cars to trade. One of the cars was a total loss but still got great money for it and the other one was a caddilac that was a part of my grandfather's estate and still had money owed. Justin took the time to listen and found me a car that I absolutely love and new from the start. He was easy to get along with and wasn't pushy at all. I also have to say that Scott Brown is very easy going as well and when he gave me the price out the door with trades he honored it even after the computer forgot something. Highly recommend that you go there.

consbubba

Oct 14, 2011

Love this dealership!! I am a women going into a car dealership and wasn't feeling real good about going in without my husband. My experience here was so enjoyable I will never go anywhere else!! I will tell all my friends and family that this is the place to go!! I did comparison shopping on the internet before I headed out. When I went to these guys I realized real quick that they had better prices than any of the other dealers I was looking at, plus the condition of their cars was so much better. Walked inside the door and immediately could tell what a friendly atmosphere it was. No pressure sales here.. which I had been dreading. My salesman was very knowledgable.. could answer all my questions for me, plus told me everything I needed to know.. things I had forgotten to ask. I am so excited that I have found a dealership that I can enjoy going to for all my car needs!!

emilyhawley

Sep 11, 2011

Herb Miller helped me find the perfect car for me and my lifestyle. He was very friendly and not pushy at all. (Like most sales people are)Jason Juhl, who helped with finaces was also great! Very friendly and helped me get a great price! Thank you so much guys for all your help. I will definitely want to go through you two when I am ready for my next car!

ryans66

Aug 25, 2011

Herb was awesome to work with. He shoot's it strait and isn't a pressure type sales guy. I highly recommend talking to him if your in the market for a new or used car.

cinjay

Aug 20, 2011

We LOVED working with this dealership!!! The most positive car buying experience we have ever had. No pressure and they worked very hard to get the payments right where we needed them!!!! We would highly recommend this dealer to anyone in the market for a new or used vehicle.

mrllewellyn

Jul 14, 2011

STAY AWAY FROM JASON, THE FINANCE MANAGER!We caught Jason being intentionally deceitful. Near 8pm, family was exhausted but we politely sat as he attempted to set up the sell of some warranty. I anticipated the close, but it never happened. There was no "This is the product. Would you like it?" He simply presented us a stack of papers and proceeded to tell us where to sign.Three documents in, was the warranty. He says something like "this is the power-train warranty." I skim the document and sign. He gives us cards for a towing service that came with the warranty. Then it clicks. I don't remember being told the vehicle came with a warranty?! He is about to slide me the contract for the Disability Insurance he mentioned earlier and I say "Wait.""Does the vehicle COME with this warranty or is it extra?" I ask. He says it's included with the price. I attempt to clarify, "does this come with the van, or is it extra?" He says "It's included with the $363 payment." He PURPOSEFULLY avoids answering the question! A WILLFUL ATTEMPT AT DECEIT! I am incredulous, my wife is looking at me as if we should leave, and my kids are really ready to leave. But I give the purchase another shot. I told him I want the vehicle and nothing else. He tries to sell me on the services again. I am put my hands on the desk and tell him I don't care about how the services lessen the impact of unforeseen events, I just want the car.Watch out for this guy or maybe all the Finance Managers there. I hate to think of how many people he suckered before me. The cost of the package he was pushing was more than additional $1,000 over the vehicle price. Their website espouses values like honesty and integrity. I experience something very different.--------------------------------------------------------------------------------------------------------------------------------------------Update:Turns out that JASON, the Finance Manager was just a bad apple. Doug, co-owner apologized and gave me a discount on the previously agreed to price. Ra Shaan was my Finance Manager today and his performance was ideal.

cbeving

Jun 29, 2011

I scored the staff at Shottenkirk Chevy all 5s because they made my car-buying experience as stress free as possible. The car was bought as a gift for my husband so I was quite nervous. Everyone was incredibly friendly and worked to make me feel comfortable. The facility was clean and bright. We had a wonderful experience and I would buy another car from them. I also used the online form to do some initial contact before my visit - this was very helpful to me.

Yoshi50

Jun 24, 2011

This is the Best Dealership in the Metro. Every experience I've had here has been A+ from the friendliness of the sales manager Scott Brown to the service department very much a class act.

andersoned

Jun 22, 2011

Justin Saiz, in particular, and everyone we worked with were professional, friendly and low-pressure. We appreciated the communication before and after the sale. We especially appreciated being told and then getting a sense that people conducted themselves in a Christian-like manner. We feel that we were treated honestly and fairly, and that we purchased quality used cars. We would work with Shottenkirk Chevrolet again.

Toni Drake

May 31, 2011

Dave is the most friendly, down to earth, going above and beyond to meet the needs of his customer, salesmen I have had the experience to work with.I will most definitely send friends and family to Shottenkirk's and recommend Dave as the salesman to talk with. He has 100% met all of our needs!

wdstrong

May 27, 2011

Shottenkirk has earned my loyalty by exceeding my expectations not only in the new vehicle purchase, but also in follow up and their service Dept. AAA rating in my book.. My most recent dealings with their service department is where they went above and beyond, and honored warranty work on non original factory equipment. My experience in the past with other dealerships would have been "tough luck buddy".The true difference is Shottenkirk does not view me as a Customer of GM, but as their customer and it shows in every dealing I have with them.

Jean Baudler

May 24, 2011

We have bought the last 4 trucks and cars from Shottenkirk and have recommended them to our children, grandkids and friends. The employees are always friendly and willing to help you. Service Department is also great. So glad they moved into Waukee.

7570836

May 24, 2011

Stopped at the dealership looking for a new car for my wife. Salesmen Dave Balke greated my wife and I and asked what we were interested in.He gave us a wide range of vary nice vechiles to choose from.He never made use feel pressured and was vary patient with use thru the buying process.Before we were done we ended up buying two cars from him that day.Even after the sale he was as helpful as before we even looked at anything. I would recamend this dealership and especially the salesman we had,(Dave Balke).Buying a new car was a big step for us and at the end buying two,he made the whole ordeal vary easy and pleasent. Thanks Dave and the Shottenkirk dealership! Clint Drake

tremele

May 23, 2011

Justin Saiz worked with me on finding the car I wanted and for the price I wanted. It was a great experience and was very easy. I felt welcomed when I first walked in. They went out of their way to find the exact car I was looking for. I'd highly recommend working with Shottenkirk Chevrolet.

emnems8798

May 18, 2011

We purchased a new Equinox from Schottenkirk -our first time at the dealership. We didn't realize we would leave that day WITH the car! We had a unique situation in that we were trading in a vehicle that we just purchased two months prior and realized with regret did so with severe buyer's remorse! So we had no equity and other dealers told us they could not do anything for us. But Josh and Justin got it done! We love our new vehicle and had a great experience with Schottenkirk. They didn't focus on our negative situation but rather on what they COULD do. We have already referred friends there. I hope all follow ups with this dealership are as positive as our initial visit. We look forward to purchasing our next vehicle with them!

theronc

May 18, 2011

The overall experience was very good. Justin was very helpful and knowledgable on the vehicle I was looking at. He went the extra mile to send me additional photos of the vehicle so I could show my wife and followed up to make sure I did not need additional information.When I came back to purchase the vehicle he was there throughout the entire process. He did not just close the deal and pass me off to someone else. He followed it thru to the end and beyond.The follow up a few days later was nice to know that I was not just another sale, but a real customer.

kweieneth

May 17, 2011

We had a great experience in our purchase of our certified used car. The only issue we ran into was the technitions that certified the car should be a bit more careful. We were missing the antenna and the rear washer fluid hose was pinched in the air cleaner box lid. Everything was taken care of and we are very happy with the car.

stecri5

May 13, 2011

This was definitely the best experience we have ever had buying a car. Our salesman, Art, was great! He was friendly and courteous, not at all pushy, and answered every question we had. We really didn't know exactly what kind of car we were looking for, and he helped us narrow down our choices. He took us for test drives on the two vehicles we were interested in and even took us on a tour of the whole dealership. Before we left he gave us a free oil change coupon, put some gas in the tank, and most importantly took the time to show us all the features on the car and set up our OnStar. Jason in finance was great too, very friendly and knowledgable, and he took the time to explain the finance process in detail. Overall, a fantastic experience! We never thought the car buying proesss could be fun, but it actually was! We highly recommend Shottenkirk!

jerbear

May 8, 2011

Scott and Dave were very helpful in the purchase of my new 2011 Chevy Cruze. They ask what I needed in a Cruze, what I wanted in one, and also what I did not want. That was great because I do not like to pay for things I don't want/need. They had the exact color, model, and options we were looking for and they made it affordable for my wife and I so we bought it. I would reccommend anyone to buy from Shottenkirk.

a main

May 7, 2011

Our family has purchased 2 vehicles from Schottenkirk, and has continued to use their service dept for routine oil changes, etc for the past few years. We have been customers with them as it has grown from a small dealership into a large one; however, the people who work at Schottenkirk have kept that small dealership feel. I know that Jim & Scott will help me in the service department, and that Dave & Yodi will work with me to find the car that I want, at a price I can afford. (Our last vehicle from Schottenkirk was well within my budget, and exceeded my "wish list" of features.) I also appreciate that although I am at the dealership every few months for an oil change/tire rotation, the sales staff will wave and say hello, but are never pushy about showing me what's new- happy to answer questions if I have them!, but never pushy. The service waiting area is also very comfortable with Internet access & a separate children's play room.

arnevik

May 4, 2011

I recently purcheased a 2011 Equinox from Shottenkirk in Waukee, IA. I couldn't be happier with the whole experience! Justin Gray was so easy to work with, and really made sure I was getting the best possible value on my trade-in. I was impressed with how knowledgable he was on the vehicle; he was able to answer every question I could think of. Justin's attitude was genuine and I kindof felt like I'd known him forever! I look forward to returning to Shottenkirk for vehicle up-keep and maintenence. Thank you, Shottenkirk! I will be recommending you to everyone!

Picht

May 4, 2011

Purchased a 2011 equinox and they took their time to explain all the features the vehicle comes with. The salesman was polite and repectful to me, being that I'm a women. He didn't talk down or over my head in anyway. The new building is really nice too. I would recommend purchasing a vehicle from them this is my 3rd purchase from the Shottenkirk dealership in Waukee, and the whole place is friendly and understanding to my needs and concerns.....

CSKS

Apr 25, 2011

Absolutely one of the best experiences buying a new vehicle we've had, and it wasn't an easy one because it was an out-of-state purchase. Staff went above and beyond to make it happen. Vehicle was better than advertised. Drive to the dealership from out of state was well worth it for the customer service and selection. I wouldn't hesitate to buy from them again. This kind of dealer is rare these days, they truly understand how to make a customer out of you and they go the extra mile to show it. Awesome job.

mlewis702

Apr 19, 2011

My experience was excellent. When i first entered the lot someone came to me within 5 minutes and was very friendly. They weren't too pushy like most the dealers and salespersons i've experienced in the past. When i selected the car that i wanted they did everything to help me try to finance it and got me the lowest rate possible. When i have needed to have work done they are quick and the work is always excellent quality. I plan on buying my next car with this dealership.

westdm009

Mar 21, 2011

This has to be the very best Dealership that I have ever used. Friendly, courteous and willing to work with the customer to get the best Deal. Goes the extra mile and makes the customer feel that they are Number 1. I have used other Chevolet, Ford and Lincoln Dealers, and this group exeeds them by a mile. I would reommend this Dealership and employee's to anyone who is serious about buying a car. They listen to you and try their best to get what you want for the best price possible. I can't say enough about them, especially Yodi Ollom. My first experience at buying on line and will not be my last. Outstanding, pretty much sums it up. I went into this sale expecting the worst and wound up getting the best deal I could ask for.

jmerritt

Jul 29, 2010

SUPER PUSHY AND HIGH PRESSURE SALES TACTICS. THEY WILL GANG UP ON YOU IF YOU SAY NO! I went to Shottenkirk to look at an SUV they had listed on their website and trade my truck in. After waiting 3 days for one of the employees to bring it back in from their house, I was able to test drive the vehicle. The price was $500 over the book value, (KBB and NADA). The check engine light was on, the ABS light was on, 2 of the windows didn't work, the seat heater didn't work, the sunroof didn't slide, one of the speakers was blown, the rear main seal and rear end gasket were both leaking, when it shifted it shimmied and shook the whole truck and it ran horribly. Suffice to say, it was in poor shape. They appraised my truck while we drove around. The salesman assured me that they would fix all of the problems to earn my business. They appraised my truck at half of the blue book value for trade-in ($6000 when trade in was $12,500). My truck is super clean, low miles and runs better than brand new. My truck was worth more and they wouldn't even trade straight accross unless I agreed to fix all the issues myself. When I spoke to the "sales manager" he stated he would work on the numbers, but it was really close to where it needed to be. He stated "we gave too much money on trade for the SUV and have to recooperate the original costs". They said they would call me the next day. I did receive a call a week later from the salesman asking me if I was willing to trade straight and give them $1,000 cash too. I asked if they were going to fix the SUV problems, he stated he would have to call me back. Its been 6 weeks and no return call.

westdm8

May 15, 2008

Great People and great service