Used Cars for Sale at Sterling McCall Acura Sugar Land in Sugar Land, TX

Allison Rutledge

Nov 10, 2021

The Service Center was extremely helpful and thorough. I felt like they had my best interest in mind when scheduling my car maintenance. They offered to let me stay and wait or provide me a ride to and from a destination of my choice. I was kept up-to-date and notified by text as to the things that were going on with my car. The staff greeted me with kindness and respect.

Dharani

Nov 2, 2021

I had an Okay sales experience but worst after sales experience. Sales Experience: Be aware when buying a car, they will tack on extra dealer installed items that can total up to 2,000 dollars and more without an option to take it off. They will up sell you the items because they need the "extra profits to take care of their employees." I ordered the car without adding extras, but was told that it comes with these extras and I need to pay for them, even if I don't need them like Nitrogen Filled Tires, Resist All etc... I happened to talk to 2 sales people and one of them keeps disrespecting me, you should respect your customer, but should not be disrespectful, that is Customer Service 101 if you need business. Finance Experience: Finance team offered a 72 months finance option on 3.99 APR, and I wanted them to run the credit again so that I can have a finance option of 48 - 60 months rather than 72 months. The website says that it is 1.99 APR for 60 months on new car, and they would argue that it is for Lease and they would not run it. After I showed the website , they mentioned the corporate website itself was wrong. I was forced to take 72 months finance against my choice. After Sales Experience: I received the survey rating, and I meant to give 10 but by mistake gave a 9 instead and submitted. The sales person calls and messages me, and then curses me on how can I do it and all. I explained that it was an honest mistake but wouldn't listen to me but starts yelling at me, and says that I am a bad person etc...

Damien

Sep 28, 2021

I bought a used car and it is AMAZING!! I love it so much. They made sure it was clean and ready to go for me. The salesperson, Nico, was awesome. They were all extremely helpful and transparent when it came to the state of the car and the costs. I would highly recommend this dealership!

Femi Samuel

Oct 28, 2021

I was very satisfied with my last service. Acura’s focus on good customer experience is apparent the way Andy handled my most recent service and by the way has always handled my services. He communicates all the time helping me to adapt to changes and stay informed during the service. It was also great to share something about each other’s family and encourage one another in these challenging times. Thank you Andy!

Alec

Oct 18, 2021

Great experience every time I stop by. Mike was super helpful and the on site service/repair team did an amazing job filling in a small crack on the windshield of my car. Can’t recommend them enough!