Used Cars for Sale at Steve Landers Toyota of Northwest Arkansas in Rogers, AR

Service is very important

Jan 18, 2016

The service technician, Johnny Gutierrez, acknowledged me quickly when I walked in the door, greeted me with a smile, and was friendly in all the interactions I had with him. Toyota of NWA, Rogers, is the only place in NWA to buy a Toyota. I have bought 3 cars from them. I got a good deal and the service and quality of Toyota vehicles is what brings me back to them. My husband drives a GMC Sierra Denali and when I have to take his truck for service the treatment is so different. I can walk in the door and I will have to stand there for sometimes 5 minutes or more before anyone will even speak to me. It doesn't seem like their goal is to make sure their customers have a good service experience. Total opposite of Toyota!

Toyota of Northwest Arkansas

Jan 17, 2016

I inquired online for a trade appraisal for my car. The dealership promptly replied with a price so low that they were obviously making a blatant point that they did not want my business. I went to the dealership and nicely asked to test drive the car. They refused and told me they didn't want to waste my time. The salesman was rude and extremely unprofessional.

Pleased Sienna Owner

Jan 16, 2016

I have had my Sienna serviced at NWA Toyota 4 times. Don Joiner has always been my service agent. He and the rest of the team at NWA Toyota have always done a great job. Excellent service. Thanks.

Cinda Freitas

Dec 30, 2015

Outstanding experience with everyone that assisted me.

Sharon Brown

Dec 26, 2015

Johnny Gutierrez was my service man and he was excellent, very nice and understanding! I would recommend him everyone.

David Haley

Dec 19, 2015

We had been searching for a car for over a week.We should've STARTED our search at Toyota of NWA.David Hastings & the finance team went above & beyond our expectations!

Lisa and David King

Dec 17, 2015

So very greatful for the quality and personal experience with each vehicle that my husband and I have purchased !! Thank you so very for everything God bless you all !!

Angie robbins

Dec 11, 2015

Sean Chase did an outstanding job helping us. We had our Camry detailed there. It is like bran new very pleased with it .

Richard Smith

Dec 10, 2015

Chris Johnson was great to work with. Didn't push or harass me but was there to help me find what I wanted.

Thomas Seay

Dec 10, 2015

Great service. Took about 45 minutes. 10,000 mile service.

Bill and Terri Shields

Dec 9, 2015

Great professional service. We came in to have regular maintenance on our RAV4 and ended up trading for a new Camry. The buying experience was fast, efficient and professional. Thanks, Toyota of NWA!

Kim Ratcliff

Dec 5, 2015

I bought my Toyota Hylander from Toyota and Northwest Arkansas, and continue to bring it back there for ongoing service because I consistently receive excellent service. With my experience on 11/28, I was impressed with the professional and friendly service provided by Brandon Whitehouse. I felt that he genuinely wanted to help and was honestly answering all of my questions. I will continue to bring my Hylander back to this dealer for service despite the fact that I could potentially get a lower cost elsewhere.

Mitch whittington

Dec 3, 2015

Everything was finished on time and quality was excellent

Judy Carney

Nov 22, 2015

Quick, friendly 18 month service. But tHis survey could be friendlier.

Brian Bahr

Nov 21, 2015

George provided great customer service and followed up with prices on several accessories.

Julie English

Nov 19, 2015

Michael Roche helped my son and I purchase two Toyota Corollas. He was great to work with, helped us with our trade-in and found the perfect vehicles for us. The entire process was painless and everyone was very helpful and courteous. The hardest part was deciding what color we wanted! We definitely recommend Toyota of Northwest Arkansas.

D Miller

Nov 19, 2015

Excellent service department with knowledgeable staff. Only place I've ever had a car serviced that included a free car wash.

Janice and Michael Z

Nov 19, 2015

Since May of 2007, we have purchased three Prius. The service department keeps us coming back. We have never been as impressed with previous service before coming to Toyota of NWA. Berry, Jeremy, and Earnest Crawford have been especially helpful with our November 2015 purchase of another new Prius.

Bob

Nov 14, 2015

Buying my new truck through Toyota of NWA was a great experience

BobW

Nov 11, 2015

I moved from another Toyota facility to your facility due to George Rameriz. He is professional, friendly and knowledgeable. I am pleased to be able to do business with him again. I purchased my new Prius from your dealership mainly because of Mr. Rameriz and look forward to having him handle all of my maintenance on this new car an all my other Toyotas, of which there are three. Thanks, BobW

Shelle Summers

Nov 9, 2015

I appreciated the professionalism of the team of Toyota of NWA. Working with Jeremy Owens was great - he made the process great and answered all my questions.

Ben Shankle

Nov 3, 2015

Our salesperson was great! We are very happy with out purchase!

Rhonda

Nov 1, 2015

wait time seemed a little long for an oil change total time was around 2 hours

Peggy

Oct 28, 2015

Brandon Whitehouse made sure that everything was done and explained to me

Jolel P. Jones

Oct 27, 2015

I worked with Tim Doran and I am always very satisfied.

jscannell30

Oct 27, 2015

I always take my Tundra to this dealer for service and repairs because of the friendly associates and speedy work. I would recommend this dealer to anyone looking to buy a new or used car.

Carole

Oct 23, 2015

I am delighted with the friendly, competent and personal service I receive from Don Joiner every time I have my Prius serviced....I would give Don and the service the highest number of stars....however your web site is one of the most difficult I have ever tried to navigate...I was unable to give 5 stars

Irvin Beehler

Oct 6, 2015

Our Salesman was very patient with us, gave us alot of info on the tundra. He was not pushy, and we liked that.

Greg Brashears

Oct 2, 2015

Toyota of NWA, went above and beyond to make my buying experience wonderful . They keep in touch with me to let me know when my new Tacoma would be delivered. I had talked to two other Toyota dealers in the area but didn't feel like they really cared about selling me a truck . My salesman , Kenny Evans is a great person to deal with.. Thanks.. GB..

GC

Oct 1, 2015

It was a pleasure working with Pedro De La Cruz. He followed up with post sales requests to ensure that I was satisfied with my purchase even when the request was not within his department. Was always available and returned my call and was definitely not a "sell it then forget the customer" type salesman.

William Berrry

Sep 30, 2015

This was our 4th quarterly servicing. We have always been very pleased with the service, the attitudes of the personnel, and the comfort of the waiting area.

Gail Britton

Sep 30, 2015

People were helpful and car was fixed. Seemed expensive.

I

Sep 30, 2015

I have used Toyota of NWA many times and they always deliver high-quality service in a timely manner at a competitive price. Top notch customer service experience!

Sherie Franklin

Sep 30, 2015

George is always pleasant and curtious and professional. . Very knowledgeable and very friendly. Always puts a smile on my face. Always exceed my expectations Cannot enter stars above too close together...all should be 5 stars! Wish they would complimentary vacuum when they wash...other than that I love you guys!

Don Shafer

Sep 20, 2015

service done in time promised.. completely satisified

Martin Capehart

Sep 20, 2015

Came in for routine service and needed other repairs. Tim always does a great job letting me know what I need and explaining it in a way I understand. Thanks!

C. Freehauf

Sep 19, 2015

I had excellent (5 stars) service given to me when I took my Toyota in for servicing.All personnel I encountered were very professional, polite and answered all questions.

Claire Sode

Sep 19, 2015

Thank you, folks. You were polite, pleasant, and timely!!!!!

Bob bunch

Sep 17, 2015

Since moving to NWA have used dealership. Great product, great people, and great price!!

Robert Frizzell

Sep 14, 2015

Service performed at the scheduled time with all items explained in understandable terms. The service was performed as scheduled and completed by the projected time. The next appointment was set up. Very professional, yet very courteous.

Eric Seymour

Sep 11, 2015

Jeremy Seymour was the salesman who helped me in my truck shopping experience. He was fantastic. He listens to what I was wanting and put me in the Tundra that I have been looking for. Robert in financing was great to deal with as well. He helped me get the best deal I could. Thank you Toyota of Northwest Arkansas for a great shopping experience!!!

Jim

Sep 9, 2015

I was greeted ad soon as I pulled. Car was in and out in 40 min. Advisor went over everything that was done and checked. Made my next appt. No hazel just up front honesty.

joyce forbes

Sep 1, 2015

yes service was fast and efficient without an appointment the service people were great and check out was very easy . the service area was neat and clean i always enjoy a free car waSH AFTER EACH SERVICE the waiting room is very enjoyable and clean

Cathy Thompson

Aug 30, 2015

I came to dealership due to circular regarding winning prizes. Kameron was outside and greeted me with courtesy and listening skills. We disussed the program and what I would like if I won. I test drove two new Rav4s because I was driving a 2010 Rava4 that I loved. My car was paid in full. I wasn't looking for another payment, but he met my payment requirements should I be willing and I am now driving a new Rav4 and loving it. He was no pressure sales, kind, listened to my needs, and got the sale due to his willingness to meet and exceed my expectations.

dale helgeson

Aug 29, 2015

tim dorn is a great service writer I look forward to working with him.

Matt Blaty

Aug 27, 2015

Don was excellent! He went above and beyond my expectations! Thank you!Matt

S Presley

Aug 23, 2015

no waiting to get in and friendly service. I was notified what was done and was provided an review and explanation of the other checks that were made.

Tiffany

Aug 21, 2015

The friendly staff is why I continue to use Toyota of Northwest Arkansas.

Brett Holscher

Aug 19, 2015

Very friendly, professional people. Great job communicating the process, when work would be done, etc. They actually completed the work before promised and washed my truck before I picked it up! Beautiful facility!

Jack Kocsis

Aug 19, 2015

It was a professional experience while I was getting my service done and having the guys at NWA Toyota do my front end alignment. It wasn't a very long wait and the people were all nice.

Gowa Borzigin

Aug 18, 2015

The service staff were very friendly and helpful. The facility is clean and the waiting area is comfortable. However, the refreshment choices are very limited, some dried donuts and cold coffee, plus some bottled water.

Jim and Mary

Aug 13, 2015

Had the pleasure of having Johnny Gutierrez as our service person. He is very knowledgeable about his job and what that means to us as owners of our fine Camry automobile.

Renee Cook

Aug 12, 2015

Short and sweet I wouldn't take my Toyota anywhere else. That is unless I absolutely had to.

Shane

Aug 8, 2015

Clean facilities, great customer service, great people. It's the trifecta!

David Shump

Aug 4, 2015

I want to thank NWAToyota for another great buying experience. My salesman Mike Roche did his usual superb job. He should be commended.

Bruce Burgess

Jul 29, 2015

This was a warranty repair. Brandon and the "Warranty" staff handled the repair very well.Bruce Burgess

L.Watson

Jul 28, 2015

My sales people and finance people wre awesome. Terrific experience. Juan, Mason Kameron, and Bill Ryan were extremely helpful, genuine, effiicient, polite, and knowledgable. I actually have already recommended this dealer to a friend.

Alan Sikes

Jul 27, 2015

Excellent service and knowledge of repairs being performed.

Tom Donovan

Jul 27, 2015

Mr. Ramirez, my service tech, clearly communicated what my car needed and how much each item would cost. Could not ask for better communication.My repairs were completed and my car was ready an hour before I expected it. Great Job

Wesley Bowlin

Jul 24, 2015

Christopher Hernandez made our buying process very pleasant. He is very knowledgeable about Toyota products and his follow up was great.

Mitchell Whittington

Jul 19, 2015

Work was completed on time and correctly. Staff was friendly and helpful.

CHEFAJ

Jul 19, 2015

Michael Roche, you're the man! I went to the car lot to check some prices. As late as it was, I figured toyota would be closed. But outta know where Michael appeared. He had answers to every question. And answers to questions I didn't even know I had. Even though I went in with high demands and requirements, Michael had me in a new vehicle the next morning! Good job! Thanks for my second toyota purchase!

Dave barker

Jul 18, 2015

Very one was very helpful and made the purchase process go smoothly

Rich Maletto

Jul 17, 2015

Tim Doran took very good care of me. Explained everything that needed to be done and had car finished at agreed upon time.

Carol & Bill Smell

Jul 16, 2015

We so enjoy taking our car to have the oil changed, we know you will look over everything carefully and everyone was very friendly and even though we were there early for our appointment, we weretaken in and consequently out a bit sooner. We think you all are the very best

Jackie

Jul 14, 2015

I have dealt with many dealers in my car buying years. This dealership by far is the friendliest and easiest dealer ever. From buying my truck over the phone to driving off their lot the experience was positive. I live in Oklahoma City and drove to Northwest Arkansas to but my truck. I'll drive right back for the next one too.

"Ed" Rogers Ar

Jul 9, 2015

Johnny Guiterez was extremely helpful and accomodating to the dilema with my daughter's vehicle. I thought that there may not be much hope in repairing the car at a affordable price. He was very prompt with getting back with me and working with me. Thank you Johnny!!!

happy customer

Jun 23, 2015

Pedro Delacruz is the first car salesman I have encountered in several years who actually listened to what I needed and didn't try to push me to buy something totally different. Pedro answered all my questions thoroughly and we found exactly what I was looking for in a short amount of time and the entire buying process was smooth and easy.

Chris L

Jun 18, 2015

Walking through the door, everyone was ready to assist me and work through my wants and needs with buying a car. My salesman David Hasting went above and beyond in helping me with my purchase! Very friendly and ready to answer any questions or concerns I definitely had peace of mind when buying my very first new vehicle.

Satisfied Customer

Jun 11, 2015

I took my RAV4 in for service which is covered under my ToyotaCare Plan. All the Toyota of NWA staff makes you feel like a valued customer, with specific attention given me by service staff member David Smith. Thanks!

Bill Daylong

May 31, 2015

I was very satisfied with the experience of buying a car here. Sean Chase was my salesman and was very helpful knowledgeable and friendly!

Repeat Customer

May 30, 2015

We are very pleased with the Corolla we drove home. It was a great experience and our salesman was knowledgeable and attentive. We would recommend this dealership to everyone.

LizJC

May 28, 2015

I waited for 2 hours without being told when my car would be done, I wasn't checked on or updated on my car's status. When I started to worry about being late to pick my child up from daycare, I got up to ask a service desk employee how much longer my wait would be only to be told that the service being performed on my car takes an hour and the technician working on it had had to finish up another job before he was able to get to mine. This gave me no idea how much longer I'd be waiting and I honestly thought he was saying that the technician had just started on my car and would be another hour!!! When I asked what was taking so long (with a confused and irritated tone, of course), the service desk person leaned toward me aggressively and rudely repeated the same thing about the service and the technician!!!! I was horribly embarrassed, shocked, and on the verge of tears. Fortunately, I was lucky another employee came along (Brooke), intervened, and answered my questions kindly and professionally. Apparently, my car was about to be finished and I left less than 10 minutes later. I'll be pursuing this matter further with the general manager.

SG of NWA

May 23, 2015

My sales person was Earnest Crawford (EJ). EJ was friendly and knowledgeable. He worked hard to get the best deal for me. EJ even came in on his day off to work with me on buying my new car. His manager, Bill, was also very professional and committed to working a deal that I could live with. My car is brand new, so I have not used the service department for this car, but I always had my last Toyota serviced at this location, and was always very pleased. I would recommend this dealership if you are in the market for a new Toyota!

Doris Curry

May 6, 2015

Timothy Doran did a great job getting my car in for service . He was very efficient and on time.

Ms Martha

Apr 15, 2015

Mr. Timothy Dolan did an excellent job of outlining for me all the choices I had regarding make, price, reliability, etc. for the tires. He also followed through with me afterwards on what had been done, the warranty on the tires, how to get my rebate from the tire manufacturer. He was very personable .

John kiser

Apr 11, 2015

Clint Redford handled our first service on our new RAV4 in a very professional manner. Even through he hadn't ever seen this problem regarding "Bluetooth " He made sure the problem was corrected an gave us a very good explaination of what caused the problem. As usual this dealer provided excellent customer service!!

Linda

Mar 18, 2015

Sean Chase did an excellent job of finding the model of Toyota with the accessories I wanted. He also showed me how to work some of the accessories after the sale and in days following. In fact, I bought my previous car from him. I would recommend him to friends. Linda

Gary Hennessee

Feb 26, 2015

Timothy Doran exhibited complete competence at our initial contact and inspection of the seat belt mechanism of my 2006 Sienna van. He explained in detail what would be involved in repairing it and gave a very close estimate what the cost would be and the amount of time it would take to complete the repair. Final cost and time involved were well within the parameters Timothy estimated. Timothy and NWA Toyota exceeded my expectations!

Veronica

Feb 25, 2015

George Ramirez was A#1. An absolute gentleman, knowledgeable in all things Toyota Camry and the workings of the dealership. Answered all my questions and helped me with further service for recall issues. He's a real asset to Toyota of NWA!

Jim Neal

Feb 21, 2015

I received excellent service from the service associate Mr. Timothy Doran. He had the knowledge and patience to answer my questions.

Jim Neal

Feb 20, 2015

I was very pleased with the quality of service that I received from service associate, Mr. Timothy Doran. He had the knowledge and patience to answer my questions.

WhisperingOne

Feb 12, 2015

Kameron F., Kevin and Robert made the experience of purchasing my 1st brand new 2015 Toyota Tundra truck a very memorable one! It was a very pleasurable purchase as Kameron was very straight-forward and not one of them 'pushy salesman' that customers fear, which reeled me in by providing answers and not just a sale. Kevin rolled up his sleeves and put his game face on resulting in a wonderful, adrenaline-fueled negotiations process. When the deal was done, I was fortunate enough to get Robert to handle the paperwork and financing. His excellent organization skills and knowledge of the papers involved provided a professional and celebratory signing party!

DERBORAH McDANIEL

Feb 2, 2015

WE DECIDED TO GET AN OVER DUE OIL CHANGE WHEN WE PASSED BY NW TOYOTA . WE DID NOT REALIZE YOU WERE OPEN AFTERNOON ON SAT. CLINT REDMOND MET US AT THE DOOR AND GOT US RIGHT IN. HE ALSO POINTED OUT SOME OTHER THINGS THAT NEEDED ATTENTION LATER. FRESH OIL AND WE ARE ON THE ROAD AGAIN IN MY 1995 4 RUNNER.....285,000 MILES. THANKS CLINT. SEE YA NEXT OIL CHANGE DEBORAH McDANIEL

George from Bella Vista

Jan 31, 2015

This is the second Camry we have purchased with the help of salesperson Barry Richardson. He is knowledgeable of the inventory and the differences on the various choices available. Very helpful explaining the new options and how to use them.

Joy5220

Jan 23, 2015

E.J. Crawford was knowledgable & helpful in comparing models as well as new versus used in my car buying experience. Robert Argueta in finance was equally accomidating. As a matter of fact-a co-worker was looking for a car as well & I told her about the great deals on the 2014.5 camry's-as I had a hard time choosing between that & the corolla. I'm thrilled with the car & the service & feel very valued as a customer. Plus the extra's only that dealer gives were just added perks to the already great package--

Jessica perea

Jan 7, 2015

Thanks to Estaben vanegas I now own a 2012 Toyota Corolla ! Thank you again for the great experience:)

Joe

Dec 19, 2014

This is the second car I bought from Kenneth Evans at NW Arkansas Toyota. He has always been helpful in selecting the vehicle I purchased and at a price that meet my budget.

MarciaLP

Dec 6, 2014

I bought a RAV4 LE in June of this year and I rate my buying experience as excellent with the help of Sales Consultant Berry Black. I just went in for my first scheduled service and had an excellent experience this time with help of Sheila Estes Service Adviser. Toyota of NWA is an excellent dealership with professional/customer oriented people working for them.

mike and chris's 1794

Dec 2, 2014

THANKS TO STEVE KROON FOR MAKING SURE MY NEW TUNDRA IS SERVICED PROPERLY AND ADVISING ME OF WHAT WAS DONE AND ANY THING THAT MAY NEED ATTENTION. WE REALLY ENJOY GOING TO TOYOTA OF NORTH WEST ARK. EVERYONE IS VERY FRIENDLY. WE HAVE BOUGHT 4 VEHICLES FROM THEM AND THEY GO OUT OF THERE WAY TO MAKE SURE YOU ARE SATISFIED. DEFINETLY A 5 STAR DEALERSHIP.

lucky loretta

Nov 21, 2014

I've bought 3 cars from NW Toyota. Personnel have always been friendly and helpful. If I have a problem it is addressed and taken care of. Don Joiner is very nice.

Leo Griego

Nov 20, 2014

Michael Roche, our salesman, was very knowledgable, patient, and courteous. He helped us find exactly the car we needed at the price we could afford to pay. We would definitely buy from him again. The business manager and everyone involved went out of their way to meet our needs. It was a pleasant experience. Michael showed us how to operate the technology that was new to us, and helped us connect our phones to Bluetooth. Thank you Toyota.

David Reed

Nov 19, 2014

I purchased my 2014.5 Toyota Camry here. This is the third new car i have purchased at Toyota of Northwest Arkansas. They make the car buying experience hassle free and a good experience. Sales staff and all personnel are very nice and helpful. Barry Richardson was the salesperson i dealt with and he listened to my needs and took care of me. Also, at this dealership, the service after the sale is amazing. Great place to buy a car!

Ron Maines

Nov 18, 2014

Sheila did a great job. Enthusiastic service and I was treated very well.

old flipper

Nov 16, 2014

if I were to recommend to a friend I would make sure for that friend to check actual accuracy of description.

Skeeter

Nov 15, 2014

We recently had our 2010 Rav4 Toyota serviced by Toyota of Northwest Arkansas in Rogers, AR. Mr. Don Joiner did a great job taking care of us and our car. My husband and I are both elderly and disabled and he arranged the service needed without our having to do anything. Very pleasant man to deal with and we will definitely return to Toyota of Northwest Arkansas when our car is due for service again. Thank you, Mr. Joiner.

Don Shafer

Nov 12, 2014

Sheila Estes was my service consultant and she was very friendly and even got the shuttle driver to take us to a local restaurant while the car was serviced. When we were ready to come back the shuttle driver was quite a way out so Sheila came over in her own vehicle and picked us up and brought us back. This was much appreciated

Missouri Lady

Nov 12, 2014

We are always so impressed when we have to take our car in for any type of service. We really appreciate Steve Kroon for taking such good care of us. He is what every dealership needs, an honest and caring maintenance man who always treats us like family. We do trust him to 'do right' by us. While we wait it is comfortable and we are always well taken care of.

Johnathon Paape

Oct 21, 2014

I took my car in for it's regular oil change and the staff was fantastic. I had Mrs. Sheila Estes helping me and she was nothing but helpful and very pleasant to talk with. She even called the shuttle over to take me to work while they fixed my car. I would definitely go back!

Sherry Nelson

Oct 18, 2014

Mike was very informative and took his time answering all my questions. He was very patient while we went over every detail of the vehicle and the paperwork. Everything was done in a timely manner. I will definitely send my friends and family to see Mike Roche at Toyota Northwest AR. As matter of fact we will be back in a couple years to purchase another Toyota from Mike for my husband. See you soon. Everyone was great . Toyota will probably be the only vehicle I ever purchase again. Style, Reliability, Comfort, Good People Need I say more.

Joseph Scannell

Oct 6, 2014

Brandon Whitehouse was very helpful in helping me find the truck I was looking for at the price I wanted. Steve Kroon has done a excellent job with all my service needs. This me first new car purchase and the people at Toyota of NWA are awesome people. I will continue to do business with them in the future and would recommend them to anyone looking for a team that will help them with all there needs.

Philnyyanks

Sep 29, 2014

Timothy Doran in the service department is excellent. Tim is the only one that I will go to when I need service. My wife and I both have a Lexus and my daughter a Toyota and we all go to see Tim when we need service. We have been going to him for years and will continue to do so.

Landon

Sep 14, 2014

My wife and I had been looking for a new truck for some time. When I inquired about a truck at Toyota of Northwest Arkansas, they were very quick to get back to me to learn more about what I was looking for. Upon arriving at the dealership my wife and I were greeted with a warm and friendly greeting from Esteban Vanegas. He was excellent at getting to know us and took us to directly to the truck I had inquired about. After a test drive full of conversation we began paperwork which was quick and painless. This was my first vehicle purchase and one that I will compare all other vehicle purchases to. Toyota of Northwest Arkansas has my business!

CV

Sep 12, 2014

Allowed me to come in early for a scheduled oil change. Service was great and very friendly. Bill Mossman was very helpful with my automotive needs.

Laura

Sep 2, 2014

Shelia Estes was great. She was very helpful in getting my van serviced quickly and providing me with a loner car. She also worked with my insurance to get the repairs covered. She went above and beyond to help me out. THANK YOU!!

David young & Margaret Hopkins

Aug 21, 2014

I would fully recommend taking your business to Toyota of NWA and when you do look up Marty Mays. He was the best and the most fun salesman I've dealt with in a long time. He's willing to go the extra mile. I plan on going back for my own car.

Linda

Aug 15, 2014

Timothy Durand he answered all my questions very polite!!

Bassfisherman

Aug 12, 2014

I have a 2012 Toyota Camry Hybrid and have been very pleased with the service department at Toyota of Northwest Arkansas. On the past two occasions, I have dealt with Service Advisor Sheila Estes and was extremely pleased with how she addressed my service concerns. I would highly recommend Sheila and intend to request her by name for any future service department visits.

Leon Ramey

Aug 11, 2014

We got a great car with excellent service and will look forward to doing business with them in the future. Brandon Whitehouse was wonderful and helped us get the car we needed at a price we can afford.

RITA NADING

Jul 18, 2014

I LOVE MY NEW CAMRY. HIGHLY SATISFIED.MY SALESMAN MR. BLACKBERRY WAS VERY INFORMATIVE AND HELPFUL MADE IT AVERY GOOD EXPERIENCE. WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO FRIENDS AND FAMILY. RITA NADING

Mrs Blazi

Jul 13, 2014

Clint Redford provided top notch customer service. I would recommend him for any service needs. I think Toyota in Rogers AR is the best dealership in NWA.

Barry booster

Jul 11, 2014

Excellent sales technique by Barry Richardson. Able to negotiate to reasonable level.

Shaun Morrissey

Jul 10, 2014

I went into this dealership "just to look" and daydream of buying a new car. I was in a bad situation with my previous car with a lot of miles and a lot of debt. My sales rep, Dylan Way, found the right car for me in a courteous, non aggressive manner and I couldn't be happier with the Toyota Camry that I purchased. This dealership has also helped us from a service standpoint. My wife has a Honda Odyssey and they have taken great care of us. The service facility is spotless and they have always taken care of us in a fast and friendly way. This is by far the best dealership in Northwest Arkansas!! Don't waste your time looking for a car anywhere else. Go see Dylan!!!

mcbee

Jul 2, 2014

Great service, great deal, great confidence in their service. All future need will be done with them. I am happy to drive out of my way for their top service.

Mayda Hidalgo, (customer)

Jun 18, 2014

I have received excellent service at Toyota NWA in Rogers. Mr.: Johnny Gutierrez has excellent skills in his position dealing with people Thank you

Richard

Jun 12, 2014

Clint Redford professionally dealt with all our service needs and provided top notch customer service. I would recommend Clint for any service needs. Keep up the good work Clint.

Brian Step

Jun 10, 2014

I had worked with Sean before and he was very easy to work with and I was able to get the car I wanted within my budget. Tommy was also very helpful during the process as well as Bill in the finace department. The entire exerience was very good and a pleasure. I would recommend buying a car from this dealership and working with Sean, Tommy and Bill.

Coach

Jun 4, 2014

Timothy Doran provided thorough and quick customer service for Toyota of NWA. He, personally, examined the car for the completeness of repairs and gave an excellent explanation for all of the items checked/serviced. Your facilities are clean and pleasant.

Mae Dean Erb

May 31, 2014

Steve Kroon is most always the person who helps us when our car is serviced. We appreciate the prompt, professional service.

F.D. Wood

May 21, 2014

We are very pleased with the service received by Kenny Evans. He was very prompt to greet us on the car lot when we arrived. He explained all the features of the RAV-4 in detail, and answered all our questions. He made us feel special, and has made contact with us since the sale date. Kenny Evans has shared his contact phone number, and assured us that he is available to answer any remaining questions, to meet our vehicles needs now, and in the future.

Lindsay Stephens

May 16, 2014

I drove 5 hours one direction, 10 hours total to buy my vehicle. I had only seen it online and was so worried something wouldn't work out but it was all perfect! Felix was very accomodating with working with my schedule to get to the dealership, we did as much of the paperwork over the phone & online before I arrived. They were great with my trade in and working on getting my payments were I wanted them. This was the BEST buying experience I have ever had. I wish the dealership was closer to home so I could get my vehicle serviced there too. Good sales people are hard to come by but this group was very friendly and comforting.

Nancy Rogers

May 14, 2014

Very enjoyable experience in buying my new Highlander. My salesman, Kenny Evans, was very knowledgable and friendly. Nice facilities and closing agent, Roberto. Love my new Highlander!

Alice

May 7, 2014

I appreciate that the service to my Prius was quick and everyone was friendly and efficient. Steve does his job well as do the other technicians.

M. J. Montgomery

May 4, 2014

My experience with Timothy Doran was great. He took care of my service work and helped with a part that I had ordered! Gold Star Timothy!

Jim Piles

May 3, 2014

I live 2 & half hours away & Clint Redford was helpful in getting my Tacoma serviced so I could get back on the road he personally took my truck & got it wash for me...he is really a professional employee ...NWA Toyota is fortunate to have him. Jim Piles

Elaine

Apr 24, 2014

William Mossman was very helpful and courteous in taking care of the 15,000 mile service checkup for our Toyota. The vehicle was serviced in record time. Thank you Mr. Mossman for your pleasant attitude.

Jim

Apr 23, 2014

Don Joiner was very helpful explaining the evaluation of my brake linings and what that evaluation meant. I was very pleased to get in and out so quickly even though I did not have an appointment to get my oil changed.

Theresa

Apr 18, 2014

Timothy Doran had a part ordered for my car when it came in it did not work he came out to talk to me three times to keep me informed and reordered the part I like the one on one info.

Gene Bland

Apr 15, 2014

Thank you, Joshua Bostick and Toyota/Rogers employees, for another excellent experience on Monday, April 14th. It has been so from the beginning...when I bought my new Toyota Camry there in 2007. How could anyone ask for more ? (The words from an old, classic Show-tune). Many thanks, Gene Bland

Customer that appreciates quality in car & service

Apr 10, 2014

I feel like the 1st person or persons that you come in contact with when you go somewhere for service is very important. It can set your mood while you are there and make you want to come back or not. The young men that greet you in the garage that take your car to be serviced are always so warm and welcoming. I feel like they get overlooked a lot for the great job that they do. Then when you walk in to talk to the service rep that will be helping you that day is even more so important to have a warm and welcoming smile on their face and to make you feel like they are glad you are there and that they appreciate your business. Steve Kroon was exactly that guy. He waved at me through the glass when I was walking in so I knew exactly where to go. He had a smile on his face, eager to help me, told me he was there to help me and asked what I was there for. He reassured me that he would take care of me and he did. Steve reminds me a lot of Clint when he was in that position. Clint knew my name, always had a smile on his face, said hello to me even though he wasn't helping me that day, eager to help, made me feel like he was glad I was there, appreciated my business, did whatever he could to make sure I was happy with my experience and that satisfied when I left. I hate to admit and don't want to get anyone in trouble, but there are a few service reps that work there that I cringe when I have to go to them. They are very cold and standoffish. They never smile or say hello. They act like I am a pain in their backside, wish I wasn't there, and could care less if I was satisfied with my service experience. People like Clint and Steve make me want to keep coming back and are glad they are there but if everyone acted like the few reps that could care less if I was there, I would go somewhere else. I live in Siloam and drive all the way to your dealership because your dealership is the only one I have worked with in northwest AR that cared about me and making my experience worth coming back for. You provide a comfortable place to sit, free drinks and snacks and a free loaner car if you need my car for any longer than a day and sometimes even just for a few hours. I have already bought two of my cars at your dealership and I am looking at buying another car in the near future. There are other cars out there that I have been looking at but the amazing quality of my Toyota Camry and Yaris, which are both over 100,000 miles and have not experienced anything major up to this point with the experience I get from your dealership service dept. is making it difficult to even consider another car other than Toyota. Believe me I have had terrible experiences with other service dept. at other dealership and I don't want to go back to that. So with that being said, thank you that you care about me and appreciate my business.

Debora Bush

Apr 5, 2014

I had waited until the maint required light came on for normal maint. William was able to get my Rav taken care of, took care of a recall and check the rear brakes. I am so glad we bought the Rav from this dealership. Thank you all!

arkansas phil

Mar 30, 2014

Tim Doran is very courteous and professional and is the only service advisor that I contact when servicing my car. I have been very pleased with Tim and the service department in general.

Brandi and David Carroll

Mar 28, 2014

Me and my wife came into the dealership Monday to purchase a Toyota Camry . I have been to a dozen different dealerships over the years buying a dozen different vehicles and dealing with all types of salesmen On this day we had the pleasure to work with Charles (Ryan) Thayer as are salesman and he was hands down the BEST we have ever dealt with. On top of that every person working there at the dealership was super nice . Hands down best dealership in NWA. If you are reading this do yourself a favor and don't go any where else but here to this dealership and ask for Charles (Ryan) Thayer.

DBrown

Mar 25, 2014

Bought a Toyota Highlander and Traded my old car in Thursday. We had excellent customer service the whole way through. Brandon Whitehouse was a great sales rep and the Sales manager Jeff was super nice. We were the last customers of the night but they did not rush us or leave any details out. Would highly recommend :)

Rene usher

Mar 21, 2014

Tim Doran is always helpful in the service department! Please make sure he knows his customers appreciate being treated like customers!!!

TOMMY MUSTEEN

Mar 20, 2014

DON JOINER HAS ALWAYS TAKEN EXCELLENT CARE OF ME. VERY SPEEDY SERVICE. EXPLAINS DIFFERENT THINGS LIKE WHAT THEY WILL DO ON EACH SERVICE.

Tyler Ferguson

Mar 15, 2014

Great support and service by Johnny Gutierrez! I will absolutely be going back and would recommend to anyone that this is a great dealership!

Les

Mar 13, 2014

We had great service and Daniel Nouguler was very helpful. We will not only recommend the dealership and will also recommend Daniel as a go to person. Thanks

Bill / Bella Vista

Mar 12, 2014

When I called Broke Hobson on a Friday afternoon to set up an appointment to have a tail gate lock installed, I have to admit that I was surprised that they not only had a lock in stock but that they could install it the next afternoon on a Saturday nonethe less. The service was on time and accomplished quickly. Over the years, I have purchased five vehicles from this dealer and have never been disappointed in the service or the staff. They are very professional, always!

birds eye

Nov 8, 2011

Jeff in the finance department was great! Our credit is not the best. He answered all of our questions and made us feel comfortable. Unbelievably, he was able to get us a car with a payment we can afford! We will certainly go back for another car at Toyota of NWA when it's time.