Used Cars for Sale at Stokes Kia in Goose Creek, SC

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Never Again

Nov 9, 2016

I am not one to write reviews, in fact this is my first. To start this is my 3rd Kia that I have owned. I loved my Kia Sorrento and my Kia Borrego. But this experience is the worst I have ever had with any dealership. My step daughter fell in love with a 2013 Kia Forte about a year ago. For starters, the salesman (I don't remember which one anymore) told her that he could qualify her if she had a "co-signer". She of course called her dad and he decided to "co-sign" after a long debate with her and myself. He did not live close and did his part by phone and fax. After having to provide almost a years worth of income verification for my husband, they were approved. We also didn't find out that they way over priced the car. It wasn't until my step daughter went into default on her loan that we found out that he was the primary person on the loan done thru Stokes Kia. When we questioned the sales department they told us that it was the only way to approve the loan. This should have been our first clue that this place is full of nothing but crooks. We ended up having to refinance the car and found out that they had charged her almost $4000 over what it was worth.Less than two months after we resolved our problem above on our own, the step daughter took the car in for problems with the brakes. When you hit the brakes they had a tendency to "stick" to the point that you had to put your foot under the brake pedal to release the brakes. They had the car for a whole day and said there was nothing wrong with the brakes at all and that they could not reproduce the problem therefore they had nothing to look for. The problem continued. When I called them they suggested we change the brakes. We had the brakes changed completely (not at Stokes)- new pads, boots, everything. The problem continued. When I called them again they suggested that we have the brakes bled because there must be air in the line. We had this done (again not at Stokes). The problem continued. I took the car to a service center that specializes in brakes. After they had the car for less than 5 minutes, and this included the tech driving in the parking lot, they concluded it was something wrong with the brake pedal. He wrote up what was wrong, he could fix it for around $500, but suggested taking it back to the dealer as my step daughter had purchased an extended warranty (as I said earlier they took advantage of her at the sale of this vehicle). I took what the tech had written up, their past evaluation where they found nothing, and all the other brake repair receipts to Stokes Kia. Will checked me in around 9am and said he would call us soon to let us know what was wrong. Around 3 in the afternoon no phone call. I called Stokes Kia and Will told me they had not finished checking the brakes. I told him once more that the problem was with the pedal. He said he would check with the tech and call me back. At 5 still no phone call. I called back and was told they were VERY short staffed and that I would get a phone call back. I called another Kia dealership and talked to their service department. They told me to bring the car in and they would check the brake pedal because it does not sound like the brakes have issues. I called Stokes Kia back and told them to get my car ready so I can pick it up. When I got there around 7pm, I was told that they had not finished the diagnostics and they could not find a problem, nor could they reproduce the issue. I told Will to get my car because I had someone else that would fix the problem. As I watched him bring my car to us, I watched the car jerk as it did EXACTLY what I told him was the problem. When I got in the car I noticed that they had not even taken it for a test drive to see if they could reproduce the problem, not even 1/4 mile was added to the odometer. No wonder they could not reproduce the issue, they didn't even try!I strongly suggest not going to this service center! This is my 3rd Kia vehicle. It may be a little out of the way to go to the other dealership in town, but well worth it. When I had issues with my other Kia vehicles, they cared and fixed the problems without trying to get me to do other repairs. I will never step foot into Stokes Kia again and will tell everyone I know the same thing.

T

Tim

Nov 6, 2016

We were pleased with our buying experience. Joe took the time to help us find the vehicle we wanted. The price was pretty good too.

D

Durie

Sep 22, 2016

I worked with Al today, although I did not come home with a car today, Al let me know everything I needed to do next time I come back, and because of Al I most certainly will be back. And after I get what I want, I am going to come cook for you all.Thank you chef LiLBourne Urie

PC

Pissed customer

Sep 21, 2016

I took my car into the service department for an appointment that I had previously made ( 1. My appointment was not in the system). After 5pm I received a call letting me know what the issue was with the car (because I trusted the dealership I signed off on the repairs although the cost was pricey). My service provider, Will, told me that my car would be ready on Friday ( I took it in first thing Monday morning). Although that would put me out for a week- I went along with it. On Thursday, I called to check on the status of my car and was sent on a wild goose chase by Sheila. After being disconnected, I called back to inquire on a warranty that came with my car as I purchased it brand-new from the dealership. I was told that they could not help me with my warranty because the computer system went down and they would call me right back. I never received a phone call that day. The next day I called back speaking again with Sheila, who sent me on another wild goose chase which eventually led to a VM that wasn't set up. I called right back and asked to speak with Will, my service man. She told me he wasn't in and she would leave a msg. I told her that I had been transferred all over the place and that I wanted a update on my car. I didn't leave a msg and headed there. once I arrive in walking in the first face I see was Will's (he was assisting another customer). Heather and a new associate lady (both were very nice) offered to help me but to no avail. When speaking with them the only thing I inquired was "if I purchased a car brand new from the dealership, what warranty come with it". The new associate told Will I was there to see him- after helping the customer he comes to me and flops a paper down in front of me and says "ma'am your car is not under warranty I told you that over the phone and that's why I gave you the price that I did!" Taken aback I told him that was not why I was there. The only thing I wanted to know was what was the warranty. he continued to tell me how my car was not under warranty because of a front end collision causing damage to the vehicle. After he saw I was calm, he began to tell me that he was out of the office for a few day and the car would not be ready until Monday. I expressed my frustrations that no one had called me or returned calls to me in regard to my car not being ready when they told me it would. He apologized and said they would put a rush on the service and it would be ready Monday. on Monday, I called to make sure the car would be ready that is when I was told that the car would not be ready until Wednesday due to parts having to go out of the shop. He gave me a timeline of what was happening and that pacified me simply because it was more info that I had received the week prior. On Wednesday, I called to make sure my car would be ready. Once again I got the runaround and disconnects from Sheila. Finally, I was able to get a guy named Johnny. He told me that Will had already left for the day and he didn't know why I was told Wednesday because the car would not be ready until NEXT MONDAY OR TUESDAY! I am furious that I have been lied to and disrespected by a car dealerships service department! I have never experienced any thing like this and plan to post my rating on every single media outlet possible.

H

Halley

Aug 29, 2016

I recieved excellent care and service and they were very helpful to get me exactly what I wanted without overselling me things I didn't want or need. I knew exactly what I wanted when I went in and they gave it to me without selling me something I didn't want or couldn't afford. The whole process only took a few hours, including my trade in and they gave me the best deal possible so I didn't have any negative equity on my current loan. Duffy was my salesman and he was amazing, kind and respectful. I will definitely go back and recommend the dealership to anyone I see!

TK

Tiffany kee

Aug 25, 2016

I love how they treat me as a person. They did not talk below me. They listion to me and when i told them that i can't go over this amount they did everything they can to get me where i need in my payment.

JB

Joe Brock

Aug 5, 2016

Highly recommend this dealership, nothing but great customer service. Love Kia! I recommend Owen as your salesman.

T

tim

Aug 4, 2016

I went in there to get my monthly payment down and the guy there hooked me up.

F

FedUpWithAutoDealers

Apr 25, 2016

Why I will not buy a vehicle from Stokes... * Wanted to receive a few pictures of a vehicle, but they refused to do so since the vehicle was in service. I have had a handful of other dealerships stop what they are doing and do a simple task. * I asked them to just communicate via e-mail, but they only called. Even after multiple times of saying to talk to me via e-mail * Once the pictures were uploaded to the site, it was just exterior. No interior or engine bay. * I asked politely to see if they could send those to me. Again, they call and ask for me to come down. * A few days past, and they send me an e-mail asking where I stood with purchasing the vehicle. Again, I asked for a simple request to take a picture of the engine bay. Nope. If you enjoy having to pull teeth to get an answer then go to Stokes. That should have been huge red flag to stay away from them.

N

neverkia

Apr 13, 2016

Horrible service department!!! They don't know their butts from a whole in the ground! So bad that I will never buy another vehicle from them(I have purchased 3 by the way) I would rather ride a bike than have to deal with any of them ever again!!! They lie to protect one another also, not trust worthy at all!!!!!

S

Suzzyqzzy

Feb 2, 2016

My husband and I found a 2016 Kia Sorento online that met all of our wants and needs so we headed to Stoke Kia to test drive and ask questions. We already had a 2005 Kia Sorento that we have loved for years so we wanted to see what the newer models had to offer. As soon as we found the one we were looking for, our salesman came out to help us and answer our questions. Duffy was wonderful! He answered every question and showed us how the Sorento had changed in the newest model. A couple of hours later and we were leaving in our new Sorento! Hands down, the easiest car buying experience either of us has ever experienced. We would highly recommend Stokes and definitely Duffy to anyone interested in a Kia. We will definitely be back! Thank you Duffy!

K

KV

Dec 15, 2015

MAKE SURE YOU KNOW YOUR TAXES BEFORE COMING HERE! I purchased a 2015 Optima and not living in SC, they had a challenge calculating the tax for GA. Ultimately, they charged $200.00 more than should have and I cannot get a hold of anyone to help out. I keep leaving messages and nobody calls back and living 2.5 hours away, I cannot just drive there. KIA America is of no help either as they say the dealerships are independently owned. What a shame.

K

KiaForteGirl

Oct 31, 2015

I would not recommend this dealership to anyone. I went in for a regular oil change and wasn't aware that my front tire had an air pocket on the side. Stokes Kia failed to point this out to me and told me that a tire change wasn't included in my warranty. They also tried to sell me windshield wipers, stating that they looked "squeaky" when it was only dirt smeared across my windshield. They also told me that they "don't check tire air pressure on tires" the day I received a tire rotation from them. I kinda wished I kept my old car now!

D

Dlee123

Sep 25, 2015

Me and my husband went to do a trade and just a test drive,, our car is a 2011 Kia optima and we wanted a 2008 jeep liberty, the first time they where asking a ridiculous amount for the used jeep with 84,656 miles on it, they had just recieved it, the car was in terrible condition from the rear view mirror was missing it was terrible,the list goes on!!. We showed Brooks the manager better deals up the street for 2-3 cheaper and we're newer jeeps with lower miles, it still was not a good price so we left, then they called us back in that next week to work out a better deal, we go back and the other manager Don act like he didn't know what was going on, so we let him know what our asking price was, he said he wanted our business, he go and negotiate with Don, they bump the price up to 13k, they are all greedy sales man, and are trying to get over on people beware!!!!! Please do you research before going to car dealer!!!

E

Edat40mpg

Aug 30, 2015

From the minute I walked into this Dealership I could tell all of the employees number 1 objective was to do what was necessary to gain my business. Usually the car purchase procedure is like getting your wisdom teeth removed- constant haggling over price,vehicle and leaving either "worn out" or disgusted with high pressure salespeople.This is NOT the case at Stokes Kia! Never once was I pressured into accepting a vehicle I did not want or feeling like I was facing a rapid firing squad of sales, management, and finance personnel.Mark in Finance,Andre in Sales, Brooks the Sales Manager were great to deal with and offered the BEST buying experience I have encountered in over 50 years of auto ownership.Stokes has gained a customer for life.Ed BishopLoris, SC

A

aledhead

Aug 6, 2015

Came in at end of lease from Kia Sorrento looking to lease a Kia sportage. Our salesman Duffy Bernhard did everything he could to make this a good experience, from showing us numerous cars in the hot sun, giving good conversation and offering us cold drinks. Duffy, as well as Don Monahan spent a good amount of time with us making sure we fully understood our lease terms as well as getting us and affordable deal! We walked out with 2 new leased cars, since we had a second that was quickly meeting its allowable milage. We couldn't be happier! HIGHLY recommend Stokes Kia and def will go there again!!! Chris and Anita L

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Mav

Jul 15, 2015

I would not recommend this dealership, I bought a brand new 2016 Kia Sorento and had issues with the vehicle. Took the vehicle in to be repaired and customer service was unacceptable. Treated extremely poorly by service manager and vehicle still not repaired.

S

scmom

Jul 14, 2015

This dealer worked hard to sell us a car. They clearly know how to please a customer. I was impressed when I walked in the door at the professional look of all of their salesmen and managers and that professionalism continued throughout the entire visit. Each person that we dealt with was wonderful and we could not be happier. They were efficient and delivered on what they promised. Mr. Duffy Bernhard and Mr. Mark Craven (finance manager) made this happen for us and worked hard to get us the best deal possible.

LL

lds lll

Jun 27, 2015

My wife and I purchased our first car ( 4 door Honda Accord) from Stokes in 1970. Awesome car. We purchased several other different model Honda cars through the years. We recently purchased a like new used Kia Soul from Stokes Kia in 2014. Great little car. Our first service was June 24 , 2015. Service Manager Eric Dambaugh was wonderful in making us feel he wanted our service experience to be as good as possible and it proved so. Quick friendly service with no hassle is what most love and expect in a dealership.

S

sunshine887

May 23, 2015

Came to Kia to get a Kia Soul. This was my first time buying a new car so I was a little skeptical about how smoothly things would go and if I would get any hassle but they really were awesome! I dealt with Andre and he was really great! Made me feel comfortable and told me everything I needed to know! Mark in finance was also great and was so organized! They made the car buying experience a great one with no hassle and I love my Kia Soul! I highly recommend them!

V

vintageman47

Feb 20, 2015

This is the best experience I have had at any car dealership ever. This friendly and knowledgeable salesman worked very hard at getting me the best deal possible. Any future cars that we buy will definitely come from this dealership and hopefully this particular salesman. Going from a trade-in that got 17 mpg to a Kia Sorento that gets 30 mpg is a big deal to me. All of our future purchases will definitely come from this dealership.

A

av8tor151

Feb 11, 2015

My wife and I went in planning on a test drive of a new 2016 Sorrento. We walked out of the dealership with a new Sorrento. Mr. Bernhard and all of the staff at the dealership made our experience extremely pleasant. When I need another vehicle, I know where I'm going!

M

marinewife32605

Feb 9, 2015

My husband and I bought my first Kia Sorento 2011 in February 2010 and I have loved my Kia ever since. Went to test drive a 2016 Saturday and we were greeted by Mr. Bernhard who is the nicest man! He talked to us about what we were looking for and showed us the 2016 Sorento and talked to us about the options and safety features. We were then introduced to his partner, Mr. Tucker, as they work side-by-side and help each other with customers. He was just as friendly and knowledgeable so we felt we were in great hands throughout the whole process. I really cannot say enough nice things about both of them! They are a great team and my husband and I went home VERY happy customers with our new granite 2016 Sorento! I honestly don't think I will EVER buy another car from anywhere else! Stokes Kia is awesome and we had a wonderful experience thanks to Mr. Bernhard and Mr. Tucker! They are absolute gems and Stokes Kia is lucky to have two employees that go above and beyond for their customers. Stokes Kia has a customer for life with me! Love, love, love my Sorento!

C

cameliaz

Nov 23, 2014

I bought by 2007 Rondo from Stokes Kia and had a good experience. Left town for a few years and switched to Kia Country when their Service Department seemed to go from interest in service to interest in selling.I recently stopped by on a Saturday to buy a small part because Kia Country was not open. Drove many miles to come and pick up the part on a recent Saturday. There was one guy way in the back of the parts department who was on the phone. He was ignoring me, so I yelled, "You Who". He raised his hand. Then he got off the phone and left by the back door.I was buying the part because I am about to give the car to a relative and buy a new one. You know, after-sale service is part of the deal. Except to go get a refund, I will never set foot in this dealership again. Whether this guy actually worked in the Parts Dept. or not, he represents Stokes Kia.BLEW IT, rude guy.

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nvillard718

Sep 16, 2014

Stokes Kia was by far one of the best car buying experiences I have ever had. The time and care that our sales associate, David Silvey, took to assist us from start to finish was superb, making sure to communicate with us, listening to our concerns and working with us on handling questions about our specific situation and facilitating the entire care buying process, with genuine concern and dedication to his customers. Something we felt is lacking from many in car selling business We were very impressed with his knowledge and professionalism, and never felt like we were just being 'sold', showing his authenticity and genuine helpfulness. The dealership was clean and organized, and we felt very satisfied with the entire team. Will definitely recommend Stokes Kia to family and friends.

EY

Erika Y. Figueroa

Sep 8, 2014

Though I moved out of the area after purchasing the car, I went back to Stokes for the first oil change and check. The staff is courteous and the facility clean and comfortable. As my daughter still lives in the Charleston area I will schedule my maintenance around my visits to her. I could go to much larger dealerships in the Jacksonville, SC area, but why bother? I know what I'm getting with Stokes and I will continue to bring my vehicle there for scheduled work.

MA

Micheal A. Breedlove

Sep 4, 2014

The service here is above reproach. I look forward to a long relationship with Stokes Kia.

TS

Thomas S

Sep 3, 2014

Fast, thorough and efficient. Very interactive and understanding to questions...

M

MandiF

Sep 3, 2014

I had gone to another dealership and felt pushed into a take it or leave it situation. I then found a great deal at an out of town dealership, but did not want to drive there. I called Stokes Kia and not only would they match the offer that I got, they went above and beyond to make me feel like they wanted me to be a customer and that they would take care of me. This is how the car buying process should be! I am very pleased with my experience!

BS

Bob Stickney

Sep 2, 2014

I have gotten my oil changed on a walk-in basis. I waited for a very short period of time. The service department was very busy, but had made all services available, properly and amazingly complete and satisfactorily!! Kudos to all the service staff!!! Bob Stickney

HK

huge kia fan

Aug 27, 2014

I have bought two cars from Stokes Kia in Goose Creek and have been very pleased with the salesman, finance manager and service dept. Very rare to find that all wrapped into one place! Would highly recommend this dealership to anyone, I can guarantee you won't be disappointed. I am constantly telling my friends and family how much I love this dealership... and my Sportage! Way to go KIA!!

TM

Tanya McCargo

Aug 26, 2014

I purchased my KIA Sorrento in 2011 and I have used Stokes KIA for all my vehicles upkeep. They have always taken great care of my needs in a timely and professional manner. When I need something or just have a question I call Michael and he takes care of everything for me. He is awesome!!! I purchased my vehicle from Kristi and I will definitely purchase from her in the future!!! Stokes KIA ROCKS!!!

PJ

Papa Jim

Aug 26, 2014

This was my first "service" experience at Stokes Kia for my new 2015 Kia. Everyone was courteous, service was prompt and I was out of there in about one hour.

JB

Johnnie B

Aug 26, 2014

Overall service was great and speedy, from the time i walked in i was greeted and directed in the section i could be helped best at, kinda wish i could have gotten my car detailed but i feel had they have had more hands in that area of expertise it would have been done. Scot was the man, he listened to my issue and got it taken care of which is what any customer could ask for, i look forward to future bussiness.

LW

Linda Wethington

Aug 26, 2014

Kia is always efficient and goes the extra mile for service. This is the only place I service my car.

J

Judie

Aug 19, 2014

I just moved here from another state and brought my Kia in for service without an appointment. My car was serviced right away, checked out and done in less than an hour. Thank you for your prompt attention.

N

Nicole

Aug 19, 2014

I came in for a regular service recently and, as usual, the service team was courteous and professional. They made a suggestion for me to change my air filter, which was shown to me. They quoted the price before doing the work. In and out within an hour. I also spoke with John Calcutt in sales about being in the initial stages of looking for a car for my daughter. He was very helpful and gave me his information without being pushy. Very well done, Stokes Kia!

JS

Jan S.

Aug 13, 2014

I have owned three Kia automobiles. I always bring my current car back to the dealership where I purchased and have always been pleased with the service, on this visit, my service personnel mentioned additional things that could be done and even mentioned the recall before I could ask about it. He was extremely helpful and professional. I was extremely pleased!

B

Brittany

Aug 13, 2014

I bought my first car here just a few short months ago, and have been very pleased with the communication and hospitality of the staff since the beginning. The service department has been excellent, and I highly recommend my salesman, Mark Doman. My mom and sister both bought their Kia's here, and I am so glad I decided to do the same. Keep it up!

OL

Optima Loveher

Aug 13, 2014

I left one dealership & found my home! I needed to leave town for an emergency but I also needed an oil change and tire rotation. My regular dealership couldn't accommodate me so I called Stokes & they welcomed me with open arms!

D

Danny

Aug 12, 2014

The convienence of making my appointment online and the ease of working with the service representative on filling my fuel reimbursement for my 2012 Kia Sorrento was effortless. Although I consistently have my vehicle serviced at Stokes Kia, their customer service is always above reproach and I could not see myself having my vehicle serviced at any other dealership and/or maintenance facility.

E

Elizabeth

Aug 12, 2014

Always friendly and nice customer service. Always have my car ready in a timely manner.

RB

Randy Bates

Aug 7, 2014

I had an excellent experience at Stokes Kia. John Calcutt was my sales consultant. He was straightforward and really knowledgable. He was not all-about- the-sale. He actually worked hard to get me a good deal. I would highly recommend him. Further, the finance guy Mark made the process easy and painless. He was great to work with.

B

Betty

Jul 31, 2014

I purchased my second car from you. My sells person was JD. He was the best sells person I have ever dealt with. There was no pressure into buying and he was able to answer my questions efficiently.I know he is new to the dealership, but you really couldn't tell because of the way he presented himself and the dealership. I recommend Stokes Kia to everyone!

T

tigertales

Jul 30, 2014

Had my first service on my Soul. Everyone was very welcoming and made my wait pleasant.

J

John

Jul 23, 2014

Get job all around! Had my car service and they were on time and did exactly what they said they would do. I really do recommend them.

HS

Holli still

Jul 22, 2014

It was me and my husbands first time buying a car so we didn't know quite what to expect. Nick, was so helpful and informative about everything! Good guy all around! Thanks so much and I am enjoying my new car! Couldn't ask for a better car or salesman!!!

N

nyteFX

Jul 22, 2014

Since owning my first KIA to my current Optima SXL, I would own no other vehicle but a KIA. Outstanding in every way and your dealership is the tops in service and dependability. Outstanding vehicle...Outstanding dealership...and top-of-the-line people!!

B

bigj5639

Jul 13, 2014

Worst place I've ever been. Drove 120 miles to get a car and they had no knowledge of them selling the car. Costomer service sucked and sales representatives were very rude. Overall bad business on there part.

GF

Gamecock Fan

Jul 2, 2014

Stokes Kia called me to inform me that there was a recall on the rims on my car. They said they already had replacements in stock and told me to come in any time to get them switched. I came in two days later and had the rims swapped with no problems. The service rep I worked with was courteous and professional. High marks for taking initiative to contact me to notify of the recall, getting me in asap, providing great service, and following up to make sure I was satisfied. I will caveat this review with the fact that I have not yet paid for any service on my car, so I cannot comment on their pricing. I have two years free scheduled maintenance.

B

Bradshaw

Jul 2, 2014

Always easy for drive up and my issues are taken care off, excellent service always

N

Nancy

Jul 2, 2014

After receiving a letter regarding a recall, I called and was given an appointment on the date I wanted. I am not proud to say I missed the appointment and called later that day apologizing. They were very gracious and scheduled me for the following day. Everyone was very friendly. I told them I was going to wait for my car and they said they would do it as soon as possible and much to my pleasure it did not seem very long before I was called and told "your car is ready". I have had all my check-ups and oil changes done at Stokes Kia and have been very happy with their service. I am very pleased with my car and have recommended Stokes Kia to friends who are car shopping.

RS

Robert Streetman

Jul 2, 2014

How are you? EG was awesome! Thank you. Warmest Regards, Robert Streetman

L

Lovemy3sonstlc

Jul 1, 2014

Mr. Michael Tucker I gave the outmost respect for his salesmanship. Very courteous and polite never did I feel pressured into purchasing. He was honest and has gone the extra mile. Very satisfied with my purchase.

H-

Harriette - "nutluvr"

Jun 25, 2014

All the work I have done on my 2011 Sorrento has been excellent. I especially appreciate the time the staff takes with the customers when the car is brought and when it is ready. I have had one major problem with the service and the manager made sure it was corrected and made sure I was satisfied. These are the reasons I refuse to take my car anywhere else but to this dealership. My previous Sorrento was purchase at another dealership in the area and I never received the level of quality service that I have received at Goose Creek.

DW

Derick W.

Jun 19, 2014

I bought my Kia Soul! in 2010. The whole process was painless and I got the vehicle I wanted that same day. Now as for Stokes Kia service department, they are all top notch. I have had my oil changes done there, tire rotations and alignments. In addition I had some warranty work done pertaining to my steering wheel audio controls and a defective sub woofer. All were replaced no questions asked. I would recommend anyone shopping for a new vehicle or for maintenance to go to Stokes Kia in Goose Creek S.C.

D

ddcat

Jun 18, 2014

easy to set up date for service/oil change. when it came time it was done quick so, I was in & out of there in about 30 mins. thank you....

MG

M. Gibson

Jun 17, 2014

Had to have tire repaired. They did an excellent job.

S

Steel_nflchamps

Jun 17, 2014

Bought a 2012 Kia Optima from Mark Doman back in 2012. Sales process and attention to detail was outstanding. Mark made everything very easy and efficiently answered all my questions etc. Since purchasing the vehicle I have used the service department at Stokes Kia in Goose Creek for all of the maintenance. It is very easy, I typically come in early on a Saturday and they always get me in and out. Eric Dambaugh is great to work with!

S

Smiler

Jun 12, 2014

Always helpful when it comes to service of my car.

T

Thomas

Jun 11, 2014

Good, fair and helpful. Definately don't feel like I sat through a sales show...

C

Courtney

Jun 11, 2014

My 2012 Kia Sorento was serviced by Stokes Kia. Although there was an issue with pricing (it was later resolved) Eric was awesome and very accommodating. I will definitely return!

T

Teach4Kids

Jun 10, 2014

This is my second KIA purchased with Stokes Kia- thanks to Mark Doman! They went above and beyond to give me more than enough for my trade-in and to get the exact car I wanted, no matter what it took. Thank you stokes Kia!

MG

M. Gibson

Jun 9, 2014

This was first trip for services for new Kia Optima. The service department was opened on a Saturday which was just great for us. We had lunch and came and the car was ready for pick up and in all about hour and half.

E

Ed

Jun 4, 2014

In for my routine service. The service was quick and complete. Had just enough time to finish my lunch in their break room and my car was ready.

T

TDaniels

Jun 4, 2014

Service was excellent. The service department is clean, bathroom clean. Customer Service Department is above average. They are excellent.

K

KJG

Jun 4, 2014

The staff was very helpful, very courteous, and extremely friendly. Would recommend to anyone.

RC

Ronald C. Thorns

Jun 3, 2014

The courtesy and pleasent atmosphere in this establishment, makes it a pleasure to do business here. I do recommend them highly to all my family and friends.

D

Donna

Jun 3, 2014

My first experience with Stokes Kia was the purchased of my vehicle. Although its been some months since the purchase, Many, Many thanks to Mr. Michael Tucker for his expertise in assisting with my purchase. Ive had to stop in Stokes a few times for oil changes and some minor details and hes always concerned about how Im liking my car and is everything okay with it. My previous experience when buying cars have been that once I was sold a carthe sales person is done. But thats not the case with Mr. Tucker!! Thanks for your knowledge, patient and willingness to go beyond just making a sale. very much appreciated!!!!!!! My next purchase (when that time comes) will ONLY be with Stokes Kia and Mr. Tucker.

M

mlbutler1966

Jun 1, 2014

I love my new purchase. I have told everyone to come to Kia for a new or use car. The service was awesome. Keep up the great job.

S

samonesmalls

May 27, 2014

I always have a great experience with their outstanding service department. Fast ,dependable, and great work.the staff is always friendly when I come in or call.

D

dswpitcher

May 27, 2014

Always clean, excellent, and above average service with a smile. Willing to help and understanding of budgeting issues, always willing to help the single mom :) I would never make it without them! Goose Creek location ONLY

C

carolinefloyd

May 22, 2014

Everyone was nice and welcoming. They were professional and knowledgeable without being pushy or overwhelming. I highly recommend this dealership if you're looking into buying a Kia. These guys went above and beyond and made our car buying experience excellent!!

TD

Tracy Dinardo

May 21, 2014

Everything was wonderful as it always is. I did discover my windshield washing fluid would not spray. Wouldn't this be part of the inspection ?

T

Tajones36

May 20, 2014

I went in for my first service on my 2014 Kia Soul and was very pleased with the professional, friendly attitude of the staff in the service department. I had booked an appointment on the internet and had choosen way more services than I needed, but the service dept. staff informed me of what I really needed and got me in and out promptly.

N

Newburn

May 15, 2014

I took my car in for service and I got a ride home and got a ride from my home to pick up my car.

BP

Brett Parnell

May 14, 2014

I purchased a Brand New 2014 Kia Sorrento in December of last year. My experience was absolutely awesome! From step 1 looking for a vehicle to suit my needs to the last step of driving off in my new SUV, the whole process at Stokes KIA in Goose Creek was absolutely stress free! We absolutely LOVE our new vehicle and feel safer as well with all the new features provided in our SUV. I just recently received my email for my 1st servicing. It was as smoothe as the purchasing transaction. I was able to make an appt right from the information provided to me in the email. I was able to drop the car off for a 10:15am appt and by 11:00am I was driving out of the parking lot on my way home. GREAT experience at Stokes KIA in GC. Highly recommend them! Thanks Brett Parnell

BB

Brad B

May 13, 2014

It's a pure pleasure to to business with this dealership.

C

cbob31

May 13, 2014

Fast repair on an unscheduled visit. Tires filled with no2, necessary to go to dealer for repair.

K

Kevin

May 13, 2014

Service representatives were professional, and the service was quick with no issues at all.

N

NMByrd

May 10, 2014

2 years ago my boyfriend and I purchased a car for myself from Mike Tucker. I loved my car. 1 week ago today, I took that car in for an oil change. My now fiancee' and I was talking about getting a soul. we found one we really loved. While we was looking around no one harassed us, The staff is friendly and great. We only use Mike Tucker when we are looking for a car. He is very professional sweet funny and very educated on the vehicles he sells. He remembers your name and speaks to you no matter where or when he sees you. Hes always a phone call away if we have a problem. I will never buy a car from anyone else. My Fiancee' and I purchased my dream car from him. he sat in the car with us after all the "business" was taken care of and he explained how to use a lot of the features in the car. The only problem we had was that the SD card for the Navigation system was stolen out of the car before it was shipped to stokes. They ordered me a new one and called me and kept me up to date on when i could come get it. They made me an appointment to have it put in. It was very professional. I could not be happier with my new purchase 2014 Kia Soul Plus. it was the only one on the lot like it. Thank you to Stokes Kia for making our car buying experiences easy fun and amazing. and a special thank you to mike tucker for being an amazing kind sales man who remembers his customers sends a hand written thank you card and calls to check on us from time to time to make sure we still love the car.

PB

pamela brown

May 6, 2014

My experience with stokes kia was great. My first time purchasing a kia and I'm very pleased with the car and the customer service. Kevin Corley was awesome and very helpful.

M

MtBradshaw

May 6, 2014

Awesome service . Bought new and the Kia is reliable and service for my Kia is always quick and seamless

KO

Kia owner

May 6, 2014

I have had great expirienc witb Stokes Kia. I have purschase 2 sportages from them. There staff is very nice and helpful.

CM

Candy Marshall

May 6, 2014

When I first arrived I already was setting my self up for a disappointment. But Derrick took his time with me and really listened to what I wanted to do. It really was a great pleasure to deal with him. I was blessed to have him as my sales agent. Thanks Derrick.

MB

Michael Banks

May 6, 2014

I would have to say that going to stokes to look at a car for later purchase, turned out to be a great day for my wife. Because Kevin Corley made it a shopping day instead of a looking day. I appreciate his time knowledge and effort in assisting us with the purchase of our new car.

O

Optima

May 6, 2014

I had an oil change performed on my KIA Optima and all went well. No complaints.

S

smudrick

May 6, 2014

I just purchased my 2012 Kia Sorento from the Stokes Kia used car lot. I have to sya that I love my car, I am so happy. My experience was great. I was treated very kindly and my sales rep even took the time to show me how to use the navigation system. The best part was that I got a very fair price on my trade in so it made buying the Sorento very easy for me. Highly recommend! -Shannon

C

candykane90

May 5, 2014

He had made this experience the best experience. He had listen to what I wanted to do and made it happen. I owe him a beer.

KW

Karissa Walls

Apr 29, 2014

Purchased a new 2013 Kia Sportage Aug. 31st. They gave me a more than fair price for my trade and made my first car purchase experience a positive one! They went the extra mile and got the car of my choice to Goose Creek from Columbia within 24 hours. I have gotten two oil changes since. The first was free, both have been done in the time they said it would take, and competitively priced among non-dealership facilities. They're always friendly and willing to help and answer any questions I have.

JA

James and Nancy H

Apr 29, 2014

By far this has been my greatest car purchase and service center ever! The people are the nicest, friendliest, informative, and helpful (without being pushy or annoying and without any buying pressure! The service department is organized, work done is given attention to every minute detail, you are kept informed of the process and notified if anything needs any additional service or if they need to order any part and when to expect it. Work done in a very timely span as told upon check in. The dealership is very clean and convenient.

TO

Tony Owens

Apr 29, 2014

Beautiful new facility, much easier to get in and out! Top notch sales person, Mr "T", Michael Tucker!! I've bought two cars with Michael's assistance and he is the ultimate gentleman, never any pressure, just makes sure you find the car you need! It doesn't end there, the Service Department is also the best I have ever worked with. Michael, Josh and Eric (EG) are truly outstanding and caring people. They always strive to insure our complete satisfaction with every need, including pricing!! Then, Carolyn Hodges, my next-door neighbor, always calls to make sure all is well. How ya gona beat that!!

SF

Sorento Fan

Apr 29, 2014

I had a great experience at Stokes Kia. The staff is very professional and I would recommend anyone to this facility.

J

Jd

Apr 29, 2014

While the service at Stokes Kia was good, I was disappointed with the lack of communication. I had ordered a part and they were supposed to call me when it arrived. I ended up having to call them, this has happened before. Everyone at Stokes, especially Michael in the service department, is pleasant and willing to help. Overall, stokes is a welcoming dealership and they try very hard to please you.

S

Sanders

Apr 23, 2014

We were there for our Kia Optima to be serviced. We purchased the Kia about one year ago and we have been very pleased with the car and the service at Stokes Kia. Thank you.

M

me

Apr 23, 2014

came by told the salesman I might not have very good credit but if there was any thing he could do to let me know he said he would call , after 2 days I called he said he was check on something and would be back intouch never heard one word good or bad .. im not fragile I told him it might not look good he could have called and said he couldn't help but nothing is just plain rude don't say you will let me know and don't....

S

Sallie

Apr 18, 2014

I took my Kia in to have the radio replaced. I was very impressed with the customer service and so far with my new radio. I would definitely recommend Kia Stokes for any Kia repairs you would need. A very professional job was done.

TS

The Stewarts

Apr 17, 2014

Thank you all so much. From the sales process to my first car service you all have been great !

JS

Jason S

Apr 16, 2014

I bought my car a couple days ago and Kevin Corley was my salesman. This guy was great. He went above and beyond for me. He wasn't pushy like most car salesman. He was very knowledgeable and very polite. Kevin understands its not all about making a dollar for himself, but for helping you save as much money as possible. I would definitely recommend him to anybody looking for a new car. And it wasn't just Kevin who was helpful but the entire crew from start to finish. A special thanks to Mark and Jason also for helping me get in and out as quickly as possible. I was probably there for an hour and a half from start to finish including the test drive and the paperwork. It was a smooth process and I will surely go back to Stokes Kia for my next car. Thanks again guys. GO PACK GO!!!

S

smithchristina506

Apr 14, 2014

I came in to get a car from Kia on a recommendation of a friend. He told me to speak with Michael Tucker. Mike was very nice and friendly. He helped me get into the car that best fit my needs. He didn't try to overhwelm me, he was understanding and patient. I would recommend anyone to go to Kia and ask for Mike.

AC

Adam Ciaramello

Apr 8, 2014

I like to come on Saturday Morning mostly because of service department . We can't come during the week day. As usual the service fast and great. Some places may be a few bucks cheaper but not better. They well check out the intimate details of the car and answer all of our concerns. How could you not be happy and feel free of worry. Thanks for a great job.

C

cgutierrez

Apr 6, 2014

Thanks so much to the team at Stokes Kia...have been looking around and they gave us an awesome deal. No hassle, payments where they needed to be, and beautiful car....will be back!!!!

C

clarafd

Mar 31, 2014

My husband and I went in there just to look and they talked my husband into a 2013 Kia Soul . Even though I didn't like the car and they were getting my car in for trade they treated me like I was crap, they were only interested in talking to my husband for they could see he was tired from work and they could talk him into anything . And that's exactly what they done they sold us a 2013 KIA Soul which had a Kelly Blue Book value of $15,000 and sold it to us for $19,000 on top of getting our 2006 Ford Focus then they rail road us into a high interest rate so the car ended up costing us $32,000. And it is only 7 months old and Kelly Blue book is $10,500 so in 7 months its depreciated $5,000. So Kia Souls are a money rip off ,And this company is awful and they are rude to wives if the wives seem to have any brains .

LC

ledon clark

Mar 25, 2014

Great friendly staff who went to work for us to get the deal done.enjoyed each step of the process and would be glad to spread the word on how well they conduct business.

S

Slm1980

Mar 25, 2014

Told Michael exactly what I was looking for and he found it. I didn't have to go to the dealership and test drive 10 cars; he found the one I wanted and that was it. He made the whole experience very easy. This is not the first new car I have purchased but this was definitely the best experience I have had when purchasing a car. Since I bought my car he has called to make sure I am still happy with my decision also. Just an all around great experience.

D

DWO8524

Mar 25, 2014

From the 1st phone call from Kory in online sales to Mark. D greeting me I felt very comfortable at Goose Creek Stokes Kia, I never felt pressured, everyone there knew their stuff! Thank you all I am very happy with my new 2014 Forte silver, haha came in thinking I wanted white and choose silver !

MA

Military Approved

Mar 18, 2014

Never had a problem. In fact, last year I returned from a deployment overseas. I literally stepped off the plane and came here to purchase my 2013 KIA Sportage. My dealer was Mike Tucker. He's a good brother who made me realize KIA has surpassed my expectations. By the way I've gotten a wonderful deal with a few extras added as a bonus :) People mistake my KIA for Honda, or even a LEXUS!!! Now every time I return for service I never get disappointed. What a good group of salesmen!

K

KErry

Mar 18, 2014

As always, taken care of by the folks at Stokes Kia. I bought my car there, as did my husband, and every time I take my car for service they are prompt and professional. I will more than likely get my next car from them when the time comes.

AS

A satisfied customer

Mar 18, 2014

Always efficient, they get me in and out quickly. E.G. Dambaugh is great to work with.

K

kimmywildy

Mar 18, 2014

Duffy and the finance were outstanding. They exceeded my expectations in giving me both the vehicle that I wanted and the price. They worked with me with the price range and payments that my husband and I were looking for.

B

Bradshaw

Mar 11, 2014

Great quick drop in service .. Always accommodating to my schedule ! Awesome service

T

toddlee777

Mar 11, 2014

My husband and i have been going to Stokes KIA since we moved here. The service there is great and the people that work there are very nice. This is our second car from Stokes KIA. Mark Doman was our sales person and we feel like one of the family at Stokes KIA. :)

S"

Samone "Kia optima fan"

Mar 5, 2014

fast and quick service. it is always a pleasure to come in and get my car serviced. i love the staff and the customer service.

EJ

E J Yeadon

Mar 4, 2014

The only car Service Center that truly give Service with a smile.

BW

Benjamin Williams

Mar 4, 2014

I can't thank Michael Richardson enough. He help me get my car back running, when I was in dire need. He keep me informed of the repairs every step of the way. And even put me in a really cool rental car, that I enjoyed driving. I was always told don't take your car to the dealership, because they were to expensive. Well that is not the case with Stokes Kia . THANKS FOR GETTING ME BACK ON THE ROAD....

D

doug

Mar 4, 2014

as always i have enjoyed my visit with the crew of both sales and service. the maintenance department get the job done fast and correct.

Y

yaller01

Feb 26, 2014

I have owned a KIA for the last three years and have always received great service from this dealership. Now that I have purchased another new KIA, I expect the same great service will continue.

MC

Mark Corder

Feb 24, 2014

Cant say enough about this place. Mark and duffey were great!!!!! Bough my forte about a month ago and have no regrets. Got a call from them about 2 weeks after the purchase to hear that they got my intrest rate cut in half. Great group of guys andi would highly recommend! !

T

TVINJONES36

Feb 19, 2014

I was very pleased with the great customer service and ease of buying my 2014 Soul from Stokes Kia. John was a wonderful salesperson and went above and beyond to make sure I loved my purchase and had everything I needed. They took time with me to show me all the new features of my vehicle and was always polite and courteous. I would recommend Stokes Kia to anyone in the market for a vehicle.

D

Dizelhead

Feb 18, 2014

Took my Kia in for aTPM light told them suspect both front sensors leak said they replaced pass side no other problem found less than 4000 miles later (just right out of warranty) they say now I have two more leaking wanting me to pay now. The one was asked about at the first service.

T

Tim

Feb 18, 2014

I brought my wifes 2012 Sedona in for the 15,000 service and the vehicle was taken to the service area right away while I waited at the dealership. Michael was my service representative and did an outstanding job of keeping me informed every step of the way. The time it took for the service was right on target for what was explained to me when I set the appointment. Fortunately the service team was able to find a nail in one of the tires so that it could get repaired before our roadtrip this coming weekend. I was pretty impressed that I received an email letting me know the vehicle was ready for pickup at almost the same time Michael came up to let me know that in person! Thank you for the excellent Customer Focus/Service!

D

ddosscat

Feb 12, 2014

did not feel "Harassed", or pushy. Was surprised to see run into Chuck Meyer ( known him for yrs.) working for y'all and he was great even with all my questions. he worked out a great price & even though our truck had quit working y'all helped us with that issue.thanks Dianne Doss =^..^=

D

DebraRuff

Feb 9, 2014

By far the best service We have ever had at an Auto Dealership. The Sales man Kevin Corley was 100% of everything we needed in a sales person. I recommend him highly to anyone looking to purchase and automobile. He has a wonderful ,caring concern to help you find the auto you are looking for. We are very satisfied with the Kia we choose. Kevin was also very knowledgable about the autos on the sales lot.Because of him we had a great Auto shopping experiance. The Finance Manager Mark Craven was 100% also. Not only got us a good deal on our Kia but also Great Financing and as we were getting ready to leave, he called us back in to let us know that he had gotten us even a better financing rate on our Kia that saved us even more money on our financing.Great Job Mark !Absolutley, these two Employees made our auto buying experiance one that we will always remember and highly recommend Stokes Kia in Goose Creek SC and them personally to everyone. Thanks Again Mark Craven & Kevin Corley...You're the Best !

HC

happy customer

Feb 6, 2014

My KIA Optima is no longer under warranty, but I always bring my car to this KIA dealership for service. This is where I bought my car. The facilities are clean, clean bathrooms available, the waiting room is comfortable and everyone is always friendly. I have never had a problem with the service. I am told up front what is needed and what the cost is. I am never disappointed. THANKS KIA.

M

mcorder

Feb 4, 2014

If youre looking for quality service than this Is the place to come. Duffy was great and mark was equally as helpful. I highly recommend these two and if any of the other guys are half as good as them than they still out perform the rest of the dealers in the area. 5 stars all around!

S

Snickerzwife

Feb 1, 2014

I had an issue with one of my headlights, the service dept took my car to the back and within 20 minutes of being there (without an appointment) they had the problem fixed by replacing the whole lens cover!!! Now that's what I call quality service!!!!! Facility is always clean and everyone is always friendly and helpful. You can't go wrong with Stones Kia of Goose Creek. They take care of their customers!

A

AleydaH

Jan 31, 2014

I took my car to get service and spected to be there for at least one hour, but the service was great and fast, I was out in 30 minutes. I love Kia cars...

M

Mel.

Jan 29, 2014

I don't know why we have to write something that is at least 50 charactors. I would simply say something like "I received prompt, effective and friendly service" and leave it at that. If I have any complaint, it concerns the requirement for more than 50 characters for this review. I came close to cancelling the review when I saw this requirement.

KB

Katherine Breedlove

Jan 29, 2014

Our third car in three years, once again, great service!

BC

Beverly Clark

Jan 28, 2014

I would highly recommend anyone who owns a Kia to go to this facility and get their car worked on. They were very specific about what was wrong and got the job done as they said they would. We are really pleased. If by chance anything else goes wrong, no question will we take are Kia back there. Job well done!!

L

LisaSC

Jan 22, 2014

This is the 2nd Kia Sportage i have gotten from Stokrs Kia Goose Creek and the staff is just wonderful.

D

dolphin59

Jan 18, 2014

No pressure sales and Jason Orvin was very informative and professional.We were happy that they listened to our needs and expectations. Thank you Jason for a great experience.

B

brooks

Jan 16, 2014

I dropped my 2014 kia sorento off for service and received a phone call when it was finished. Quick servide. I also was honored a coupon for tire rotation even though I left it at my house. I will continue to use kia of goose Creek.

M

M&B

Jan 15, 2014

I brought my 2008 Kia Sedona to Stokes for a recall repair. It was a non-emergency situation, but they got us an appointment quickly. We liked the dealership and are happy with the work. The set up in the service department, however, is awkward. Upon entering the through the door marked "service", there is no designated place to check in. We saw 3 gentleman at desks, two of whom had customers with them. The third told us "they will be right with you." After standing around a few minutes (obviously in the way) we noticed a room with other people sitting down who appeared to be waiting. Our concern was that if we went and sat down without "checking in", that nobody would know we were waiting. After a few more minutes, one of the gentlemen who was previously with a customer asked if he could help us. He was very nice and got us on our way quickly. When we came to pick up the van, one gentleman was at his desk with a customer, so we went into the waiting room. While we were there, the other gentleman came back and sat down at his desk, which we could not see from the waiting room (and he could not see us). Another customer came in the door and he greeted her and asked how he could help her. That caused us to wait an extra 10 minutes to pick up our van while he helped her before us. Not a big deal, just something that could use improvement. Again, I liked the people and the service, and will continue to go to Stokes.

KO

KIA OWNER

Jan 10, 2014

They do a great job in the service area, highly recommend!

B

Basil

Jan 4, 2014

We have purchased 3 new and 1 used vehicles from Stokes KIA and for the most part are very pleased. However, from time to time we feel let down by the service department. In the multi-point inspection done during our last service on our Sedona, the technician wrote a comment that the headlights were dim and burning out, recommending replacing both bulbs and further noting that the bulbs are melting the sockets. I don't know how you can tell a halogen bulb is burning out, as both still produced adequate light. Within a week the right headlight burned out and within two weeks the left headlight burned out. I replaced the bulbs myself and inspected the sockets carefully, finding no evidence of melting. The prediction of the headlight bulbs burning out seems too unlikely to be coincidental and that being coupled with the false statement that the sockets were being melted by the bulbs makes me suspicious of foul play. I mentioned this to the customer relations manager and she suggested discussing it with the service manager. I talked with the service manager the next time I was having service done on one of our other vehicles and he took the position of defending the technician. I wasn't all that concerned about replacing the bulbs, as they were 8 years old and not that expensive for me to replace myself. They should be replaced as a pair any way. However, I am concerned about the lack of integrity. I was just going to let it slide, but this lack of ethical behavior bothers me. A simple explanation or apology would have sufficed, but the excuses, such as I've seen this before, didn't satisfy me. Now, I'm being asked to bring in our Sedona so the service manager can inspect the vehicle and I'm not sure I want the service technician touching the headlight bulbs. Great care has to be taken with halogen bulbs, as oily deposits from skin contact or other sources can greatly reduce the life of the bulbs.

K

Kia2fer

Jan 4, 2014

2 Kia owner who chooses Stokes for all my service needs. Fast, friendly, personable and yet professional. They keep you in the loop with service updates and comprehensive explanations. Great value and pleasant surroundings. Stokes ROCKS!

HF

Honda fan

Jan 3, 2014

Stokes Honda can be counted on to be on time, efficient and reasonably priced. The waiting room provides a pleasant atmosphere with a TV and beverages. It is a pleasure to take my car there.

C

Creekbound

Jan 2, 2014

We knew that we would have to wait as most Saturdays are busy at the creek. It was cold outside, but hot coffee was ready to be sipped as we walked in at 8am. The service men acknowledged us and apologized for the wait even though we barely stood for five minutes before we were out the door. We got tires put on and they even replaced the brake light bulb.....and we came out cheaper than the original estimate. We asked for the car to be done by 4 and they called us by 2 to give us the confirmation that we were ready. Most places have salesmen pressuring you to trade in and get a new car, but Kia reps are very nice. I love my sportage and I love this pit crew who are ready to help anytime I call..... This is my 2nd vehicle from Stokes Kia......I'm sure I'll purchase a third in the next year or so.....

C

Christina

Dec 27, 2013

I recently bought a KIA Forte May 2013 from Chuck, it was easy to get a great price, they are fantastic! My engine light came on in the begining of December and I called the service dept. they fit me right in and went straight to work, they could not find the problem and asked me to come back the next day and they would give me something to drive so that I did not have to wait for them to get done. My son had put in E85 gas and that was the cause, it was not covered under my warranty and they explained everything to me so well and treated me like a person not just a girl with an engine light on, they actually cared enough to walk me through everything. I appreciate that so very much. THANK YOU!!

TD

Tracy Dinardo

Dec 26, 2013

The staff always notify me of upcoming service dates, provide an estimate , call and maintain dialog while car is in shop. The staff are knowledgeable and friendly. I have no plans on on leaving them.

KG

Kia granny

Dec 26, 2013

Excellent timely service with professional and personable staff. Great facilities and amenities. Michael is AWESOME. Highly recomend.

W

Wanda

Dec 26, 2013

Stokes Kia service department has always performed at a high level of professionalism and timeliness. Setting an appointment for service has always been quick and easy even on an emergency basis. They explain everything in detail and review each service that was performed during that visit. It is a pleasure doing business with such a caring business.

SL

Sherry L. Lee (Beryl)

Dec 25, 2013

This is our 2nd Kia and we have always had great service. Because of the GREAT service that we received with our Serento is the reason, when looking for a small SUV, we came to Stokes Kia. I love my Sportage and am so Thankful for the honest & trustworthy service that I receive from you!! God Bless and Merry Christmas!!!!

M

Mandis

Dec 25, 2013

Always friendly, helpful, and the best service in town. Best decision we every made was to g with Stokes KIA

S

Steve

Dec 20, 2013

I have been going to Stokes Kia for many years now for service on my car. They are always friendly and don't push me into buying service that I don't need. I consider myself to be pretty knowledgable when it comes to cars and repairs. I have been more than happy to drive from West Ashley to get the best Kia service in the area. I would highly recommend them as far as service goes. I have not purchased a car from them, but if mine ever wears out or I just get tired of it; I will definitely give them a chance based on the professional and quality service I have received over the years.

TE

TOMMY EDWARDS

Dec 19, 2013

THE REPAIRS WERE VERY WELL DONE AND THE SERVICE WAS EXELENT. THE COST OF THE REPAIR WAS VERY REASONABLE.

S

Soul-Mate!

Dec 19, 2013

I went in for one of my alignments (that I get for the life of the car, two a year) and after they finished, I had forgotten to get the tires rotated. I asked them to rotate the tires and they informed me about the timing belt scheduling. I knew I was overdue for a timing belt change. They were able to talk themselves down in pricing with coupons and specials. Not only that, but I was able to get the car back that day.

FR

Faye Rigsbee

Dec 18, 2013

I really appreciate the service and attention we received at Stokes. This is our second Kia and still driving the first ! The service was great and the info we received was so helpful. our first ck up was awesome and no chg that is even better. I will always come to stokes as long as we are treated so well.

S

S.c

Dec 18, 2013

This store is amazing they are always friendly and prompt .. they are caring and will do anything to help u with any issues with ur car .. they are fast and do excellent work! Out of all the dealerships i have done business with in 15 years they are by far the best!

PW

Phil Wrenn

Dec 17, 2013

I was very impressed with the professionalism and concern for our issue. Michael and Josh were friendly and made me feel like they appreciated my trusting them to take care of servicing my Kia.

JS

Julia Smith

Dec 17, 2013

I am a repeat (3x) customer (purchaser) of Stokes KIA Goose Greek. Each time we have received top notch customer service from their sales representatives. This visit was for scheduled maintenance and the service department is a pleasure to deal with, as well. The staff is friendly and accommodating. The waiting room is comfortable and the coffee is always fresh. They always greet me with a smile and keep me updated on the progress during the service call. I could not be more pleased and will continue to frequent them for all my automotive needs.

T

Theresa

Dec 17, 2013

When I have to visit the repair shop it is always a very nice place to wait (Clean and comfortable). They have Coffe available all the time. They have a table outside of the waiting room that is great for tablets/work while you wait. They were exceptionally quick Friday 13, 2013, I barley had enough time to eat my breakfast sandwich. The Service Reps are always very nice and polite which makes the experience more pleasent.

AC

Adam Ciaramello

Dec 17, 2013

Playing fast respectable service would go there again

BC

Bob Connella

Dec 12, 2013

Visited dealer due to a tire warning light that would not go out. Dealer found that a nail in the tire was the cause and repaired the tire at no cost. Great dealership.

J

jbmiller0510

Dec 12, 2013

Wife & I bought 2 new kia's from Evon! Went in lookong at one Kia Seranot and got a Optima too. Really there are no words to describe her and amazingness! But if I had too here they are:PatientfriendlyCustomer goal orentedHard workingAMAZINGShe really did make our experience the best experience ever for buying a car. She never pushed us to buy anything and never showed us anything out of our price range. She works hard to get you the best price on your trade in and purchase. She stayed after her working hours to help us even when we were unsure if we were going to buy a kia. She never called me like other annoying sales people. She gave us all the time in the world to make our decision. I truly believe Evon worked for us and not the dealership. I would 110% recommend her and guarantee Your experience will be just like mine AMAZING!! Best Kia Sales lady in the low country if not out of the entire world!

T

Torry

Dec 11, 2013

I brought my 2010 Optima in for regularly scheduled maintenance and recall. I threw in something extra to get fixed and service was prompt, no haggle or hassle. In over 2 years of being a customer not one problem with Stokes Kia. I highly recommend Stokes Kia.

P

pulpit

Dec 11, 2013

It was a very satisfying experience. They me feel like i was very important. I have bought my second vehicle with them and very satisfied.

D

diffencg

Dec 11, 2013

Michael Tucker is the most professional, no-BS, pressure-free car salesman I have ever met. I told him about the run-around another dealership was trying to put me through, and my already-backwards loan situation, and he worked with me to get me put in a car liked with a price tag I liked even more, with a super low interest rate. He offered me more for my trade-in than it's value, and set me up with a loaner car until my new one came in a few days later. Michael was so courteous, helpful, and understanding, as I had my 4-month-old with me throughout the afternoon while I was at the dealership. I have been singing his praises to everyone I know since I have purchased my 2014 Kia Soul - he has been an absolute blessing and such a pleasure to work with. Definitely the only person I ever want to deal with in the purchase of a vehicle ever again!

J

John

Dec 10, 2013

You guys are the best!! Never had any problem of any kind. You have always taken care of me.

SJ

Susan Johnson

Dec 10, 2013

Stokes KIa is the only service department that I will allow to touch my Kia. They are always top notch!

L

Lori

Dec 10, 2013

I've purchases two vehicles from Stokes and we always come back for service. The customer service is the best I've experienced at any dealership and I would and have recommended them to others. Thanks, Stokes!

SC

Satisfied Customer

Dec 10, 2013

I went in for an oil change and replacement of broke parts under warranty. The technician found a recall, brought it to my attention, and took care of it so I wouldn't have to make another appointment. Staff were courteous, professional, and waiting facility was very comfortable. Love Stokes Kia from the buying experience to the servicing!

R

rylee

Dec 3, 2013

I had no idea buying a new car could be completely stress free. I absolutely love my 2014 Sorento from Stokes Kia. Jason Orvin and the others made the entire process very easy to understand. Jason was very helpful and honest. I never felt uncomfortable the way I have at other dealerships. I appreciate the professionalism of the entire team at Stokes Kia and I have told all of my friends and family to go to Stokes Kia when looking for another car.

R

ryleeray42

Dec 2, 2013

Jason Orvin and the entire staff were exceptionally friendly and professional. I was very pleased with the entire process of purchasing a new car. Jason made it very comfortable and stress free. I appreciate his honesty and professionalism. I am very happy with my new purchase, and I have told my friends and family to go to Stokes Kia when they look for their next car.

J

jenmiller0510

Dec 2, 2013

Evon Lambert was absolutely fantastic! She went above and beyond to help us find the perfect new car for me. We liked the customer service we received from her so much we decided to buy a second car from her the next day. It was the easiest, low stress car buying experience I have ever had. We will definitely be recommending Stokes Kia and Evon to everyone we know!

R

Randibro

Nov 27, 2013

I really do like my 2013 SORENTO. Now I have the check engine light on. This is the 2nd time. Eric the service manager called me yesterday and asked that I bring my car Dec.4th and the engineers were coming in to check it out. I was very happy to hear this. I am the main driver and drive mostly by myself. We were told it was ok to drive now. I do like Stokes. Chuck was our salesman and could not ask for better. Again hoping for getting this behind us. Thanks Randi Brogan

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pindergirl25

Nov 21, 2013

Chuck, first of all, thank you for taking away my anxiety of shopping for a car!!!! You were such a great sales person to me. You were honest, calming and trusting. You gave me the invoice on the vehicle right away and didn't hide a thing about the price, car or any other information regarding my awesome 2014 Kia Soul! I will recommend you to anyone looking to purchase a vehicle!!!! Stokes Kia rocks!!!

Z

Zenutoo

Nov 19, 2013

Very pleased. I had received a coupon for an oil change and tire rotation and used it. It was a $34.95 oil change and tire rotation then the added charges of getting rid of the old oil, taxes and whatever else was added in bringing it to $40. They have always done well with the exception that this is the first dealer I have purchased a car from that did not wash the car when it was serviced. When I ask for them to wash it, their response is usually, "If there is someone back there to wash it and they have time, we'll try". I buy new cars every three years for myself and my wife and this is the first dealer in the last 12 years that doesn't do it. Out of the four times I have had it in there they have washed it twice, and one of those times, they made it seem like a real bother. But relative to the oil change and tire rotation, it was done in an hour and the price was reasonable. And this time they were able to get it in the next day. Last time I called, they couldn't get it in for a week. Really? A whole week for an oil change? Needless to say, I was able to get it done somewhere else and for less than they could do it(I didn't have any coupons for Stokes). Then when I tried to email the email address they give you for the service manager for, "all your servicing needs" the email came back as undeliverable. And it wasn't a typo on my part as I cut and pasted the email address. I have tried emailing different times thinking it may have been a glitch but it always comes back. The address I get in the service emails is, "edambaughatstokeskia.com".

K

KyleSharpe

Nov 19, 2013

The car I was wanting, a red 5 door Rio, had to be delivered from a neighboring state's dealer due to there being very few in the region, which in itself was not a problem. The problem, however, was that both dealerships overlooked key problems with the car surface. There was a good dent on the top rim, with the start of rusting. Along with that, there was a corner missing on the back passenger tail light. When I dropped off the car to be repainted, it took nearly two weeks to even hear back from them, and when I finally got it back, there was another slit of paint that could easily chip off and start more rust on the top rim of the car. Along with this, the car stutters at any speed below 30mph. It has currently been nearly a month, if not already, and I have only had my car for a total of 5 days.

TV

theresa Valentine

Nov 19, 2013

I first came in to maybe buy a car. I was having warranty work done but handled very well. Still waiting for part for second row seat latch

J

Jan

Nov 12, 2013

Service at Kia was excellent. Always start at your scheduled appointment time and keep you updated.

Q

quintraylewilson

Nov 7, 2013

My father and I had a great experience at Stokes Kia. As soon as we stepped on to the car lot, Chuck Meyer came out to greet us. He was sooo friendly and he's what made our experience that much better. He also being the reason why I gave the ratings I did. He didn't pressure us to buy anything, he was patient, and he found exactly what my dad wanted as far as the price and safety of the car went and what I wanted with the overall appearance and style of the car. We ended up getting the 2013 Kia Forte. Not only would I recommend the dealership, I would recommend Chuck to any customer interested in buying a car. His customer service is amazing, and my father and I appreciate him for that!!!!Quintrayle Wilson

EC

Elaine Croker

Nov 6, 2013

I was very satisfied with the professional manner in which the service attendant handle my repair recall. I was checked in, given a time frame for my wait and they delivered. The facility was very clean, comfortable and organized. I was impressed with the price list that was displayed within the service area comparing your price to other businesses. I would recommend this facility to family and friends.

RG

randy grossman

Oct 29, 2013

excellent service Michael was very friendly and helpful I would definitely come back to this dealership for work in the future

JA

Jonathan Allen

Oct 29, 2013

Stokes Kia provides the best customer service at any dealership I've ever dealt with! Thank you for a great experience buying and at every service appointment. We are never disappointed with Stokes Kia!

M

mmarkisc131

Oct 29, 2013

Chuck and Lenwood were very professional and courteous. Always helpful with a answer to any of my questions. I had only gone in to browse around for a car, but Chuck and Lenwood were such good salesman that I ended up buying a Nissan Sentra that I am very happy with. The gentleman in the finance department explained everything to me and made it easy to understand the financing and warranty. I will absolutely recommend Stokes Kia to my friends. THANKS AGAIN! Teresita Baker

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DeBora

Oct 23, 2013

My latest experience was wonderful, when I received the recall notice in the mail I must say I was reluctant to schedule an appointment due to my previous experience in the last location, but being that the this dealership was the nearest to my home I decided to give it another try; from the start I felt comfortable, the service manager took my call and he was so personable I was reassured, once I arrived the process started and it didn't take lone at all, so I say thank you so very much for making me feel like I can trust you again, you have really stepped up on your game, and I just love the new Soul commercial, I usually rewind and watch again.

OL

OPTIMA LOVER!!!!!!!!!!!

Oct 23, 2013

Great service, i didn't have to wait long for my oil change. i was in and out with in an hour.

JL

Jerry Ludlam

Oct 15, 2013

Clean comfortable waiting area, friendly service rep. Enjoyable experience. Good feedback on service.

S

Shardey

Oct 15, 2013

Friendly staff and always very helpful! Over the past few years stokes Kia has always been a pleasure to work with.

D

demomode

Oct 8, 2013

Chuck was a great salesman. He was very warm and friendly and explained everything I needed to know. He even programed things in the Kia Soul + that I purchased from him. He also was very specific on what the kia soul had. He gave me his card and told me if I had any questions to please do not hesitate to call him. He even texted me on my phone to see if I was pleased with the car and if I enjoyed my ride home. Will definitly recommend him to my friends . GOOD JOB CHUCK

R

rlabo1

Oct 2, 2013

Evon was very professional and has excellent customer relations. All of the employees were very helpful and friendly. The dealership is one that I would refer my family and friends to.

C

Chelsea29510

Oct 2, 2013

Lots of issues that needed to be straightened out but once everything was straight overall they did good work. They worked hard to try and change my opinion of them & overall I'm happy to have my car back fixed.

WF

William F Bair

Sep 24, 2013

My, or our, experience with Stokes Kia of Goose Creek SC was totally awesome. This is my fourth purchase with them and every sale was professional and well handled. James (Chuck) Meyer is always in-tune with my needs and desires. He's by far the most professional salesman I'll ever dealt with. A pleasure to converse with and knows my limits and demands. His sense of humor and candid answers to my question makes my experience more than just a sales transaction, but rather a personnel one-on-one experience. His follow-up actions are superb and he'll keep me abreast of my future needs. I plan on purchasing another new vechile next year when the 2015 Cadenza's come out. Chuck and Stokes Kia will definitely will be my dealership. They are a dealership that should be highly rewarded for their professionalism and service. I recently, just last week, had my 2013 Sorento in for some paint defects. The service department and Eric (EG) Dambaugh took care of all my needs and I was totally satisfied with the service. Actually, they went overboard to make sure my vehicle was in PERFECT ORDER when I picked it up. Hats Off to then and their team, true professionals that care about their customers. Jason that helped with the F&I was more than helpful and remembered me from my last purchase. It's not often you enter a business these days that you're treated as more than just a quick sale and a dollar made. Hats Off and you'll see me again in the future. Stokes Kia, You're Number One in my book as I'm sure you are in many other customers book too. Keep up the superb work and service, we need you in Goose Creek, SC.

B

BeccaRhine

Sep 24, 2013

My husband and I have done business with this dealership for going on 9 years and have never been disappointed. This is our third vehicle purchased here. We received a call a week or so ago that they were interested in purchasing back our 2012 Sorento. Given that my employment status has changed and the payments were becoming a burden, we were interested. They told me to be sure to talk to "Brooks Summers" when we arrived - even called the day before to confirm the appointment. When we arrived today and I asked for Brooks, we were informed that Brooks was not in, and had taken a few days off this week. I was annoyed. I wasn't sure if I should trust anybody else, since Courtney at the business office told me specifically that I must deal with Brooks. John caught me at the door, and caught my attitude when he told me Brooks wasn't in. I have quite the attitude when annoyed, and I later apologized for my display of said attitude. John was FANTASTIC. I told him what I was willing to pay for a vehicle after the trade in. I test drove one vehicle that I liked enough, but in the end (and after wasting a good hour on paperwork) the dealership was not able to make it happen. I explained to John that I was truly sorry to be a hassle, but I had to do what was best for my family, and my price point was firm. He was courteous and gracious and understood. We test drove a second vehicle that I absolutely fell in love with. It helped that my daddy happened to drive the same vehicle, and has a very special place in my heart ;). John didn't even flinch when I fell in love with something other than a Kia. The finance manager Mark was AMAZING with us, he made a whole lot of phone calls and by the grace of God, made it work. In the end, I fell in love with a vehicle AND they got me the price I was firm on. After THAT, I got to deal with the used car sales manager (also Mark, HYSTERICAL guy, fantastic and easy to talk to). We're military here and only have about another year in the area. We've been dealing with Stokes Kia since 2005 when we bought our first vehicle with them. I wish I could take Stokes Kia back to the west coast with me. I trust these guys, I love these guys, they have yet to let me or my family down. Good people, good dealing, good honest contracts. Go for it. You won't regret it.

W

wfbair

Sep 24, 2013

My, or our, experience with Stokes Kia of Goose Creek SC was totally awesome. This is my fourth purchase with them and every sale was professional and well handled. James (Chuck) Meyer is always in-tune with my needs and desires. He's by far the most professional salesman I'll ever dealt with. A pleasure to converse with and knows my limits and demands. His sense of humor and candid answers to my question makes my experience more than just a sales transaction, but rather a personnel one-on-one experience. His follow-up actions are superb and he'll keep me abreast of my future needs. I plan on purchasing another new vechile next year when the 2015 Cadenza's come out. Chuck and Stokes Kia will definitely will be my dealership. They are a dealership that should be highly rewarded for their professionalism and service. I recently, just last week, had my 2013 Sorento in for some paint defects. The service department and Eric Dambaugh took care of all my needs and I was totally satisfied with the service. Actually, they went overboard to make sure my vehicle was in PERFECT ORDER when I picked it up. Hats Off to then and their team, true professionals that care about their costumers. Jason that helped with the F&I was more than helpful and remembered me from my last purchase. It's not often you enter a business these days that you're treated as more than just a quick sale and a dollar made. Hats Off and you'll see me again in the future. Stokes Kia, You're Number One in my book as I'm sure you are in many other costumers book too. Keep up the superb work and service, we need you in Goose Creek, SC.

M

michellelark2

Sep 24, 2013

I gave the rating because they were honest with cost and time to repair. They did not charge me for unneccessary repairs and even recommended I replace the rear passenger door handle using a body shop because it would be cheaper. I spent almost $1000 for what needed to be done and I felt he was honest and sincere in helping me with the issues.

B

bodifordb2

Sep 17, 2013

AWESOME people. Would recommend this dealership to everyone. Very nice and very quick with their service. I am very happy that I chose Stokes Kia of Goose Creek. Would not have it any other way.

S

Shane843

Sep 14, 2013

Mark seemed very down to earth, Had a grate idea of what I was working with and worked with me. Didn't seem so rush rush as other sales people and Cori on the phone has fantastic manners. Just to toss it in the bag Mark let me know the score of the game!

C

cjones022

Sep 10, 2013

Everyone was great, made the whole process easy. Chuck was very pleasant. Very happy with the purchase. Would recommend friends and family to this location.

D

donaldkingjr69

Sep 10, 2013

Very good. Was above what I expected. Very friendly and helpful and fast cause we were on a time crunch because my wife had to work that evening. I let them know that and they went to work imediately. Love the car. Diffently a better atmosphere than Kia Country. Thks Guys

DB

Dan Bob

Sep 8, 2013

Best car buying experience to date. My salesman was Chuck Meyer. I found him to be very knowledgeable, friendly & upfront. I feel he took the time to really understand what I was looking for and then helped me weigh the options in a very sensible manner. Even more important to me is that Chuck really respected my stated budget and I never felt pressured or like I was getting the "hard sell". I ended up leaving with a great new vehicle that met both my needs and wants without exceeding my budget! Every staff member I interacted with was friendly and professional. I highly recommend Stokes Kia. As for Chuck, I give him an 11 out of 10 and recommend him without hesitation or reservation!

J

jamesnchas

Sep 8, 2013

I had been car shopping for a long time and when I came to stokes KIA dealership I was on the fence of actually getting a KIA or something else. I came in one afternoon and was greeted by Mark. Very down to earth, didn't feed a bunch of crap and I didn't feel pressured to buy anything. Though we test drove a KIA and after awhile things didn't go how I wanted them to, I came back the next day only to wait because the system was running slow. Mark's daughter came to the job we chatted in the midst of us chatting I came across the car I wanted! The color, style, and the other things I was looking for was in my Chevy. I had already owned a Chevy but I was very into the Cruze that they had on their lot. I came back to Mark and said look I know I won't get the car I want but if you can get me in that car I will be happy. In about 10 min they had me in my car. I was very happy with the outcome and because Mark was so helpful I was very impressed by their service that I came to work and told everyone about it! Thanks again Mark and I can't forget Jason as well :)

D

Drp1474

Sep 7, 2013

Best car buying experience to date. My salesman was Chuck Meyer. I found him to be very knowledgeable, friendly & upfront. I feel he took the time to really understand what I was looking for and then helped me weigh the options in a very sensible manner. Even more important to me is that Chuck really respected my stated budget and I never felt pressured or like I was getting the "hard sell". I ended up leaving with a great new vehicle that met both my needs and wants without exceeding my budget!Every staff member I interacted with was friendly and professional. I highly recommend Stokes Kia. As for Chuck, I give him an 11 out of 10 and recommend him without hesitation or reservation!

AL

Amber lee

Sep 5, 2013

Great place to buy a car and very friendly people!!!! I will definitely recommend that everyone come. Both Marks were great to work with!!! Amazing!!

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stephdirenzo

Sep 4, 2013

We made a good choice when we decided to look for a vehicle at stokes Kia. My boyfriend and I were looking to purchase a second vehicle. We were immediately greeted in the parking lot by Duffy. We immediately gravitated towards the Kia rio and Duffy did not hesitate to get us a test drive. He went through a thorough explanation of the vehicle inside and out. So thorough in fact that we had no additional questions to ask. The dealership had gotten quite busy while we were there so it took a minute to get to the finance office. Duffy and the sales manager chatted with us and were being very apologetic and courteous about our long wait. Sales manager even offered to buy us dinner! The best customer service My boyfriend and i have seen from a car dealership in a long time. I'm a waitress and my boyfriend is a bartender and we are absolutely delighted to give them our business and will do so again in the near future.

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spatholtd

Aug 30, 2013

My experience at Stokes Kia was amazing from the time that I pulled into the parking lot until the time that I left. As well as my return visit to sign the final paperwork. My credit is less than perfect and Chuck and Mark Craven busted their butt to get me into the car of my choice. I appreciate all of their hard work and dedication. They are both a huge asset to the Stokes Kia team.

O

optimaman21

Aug 30, 2013

stoped by Stokes kia to look at a new optima ran In to mike he was very helpful and showed me a few options that would fit my needs between him and Jason in finance they got me in a new car with my not so great credit. I will be recommending Stokes Kia to all my friends and family thanks mike for all the help

MP

Mike Phillips

Aug 28, 2013

Serviced both vehicles recently. The staff was friendly and I was done in 30 nminutes each time.

TP

Theresa Paper Crafter

Aug 27, 2013

Thanks again Stokes Kia, a good job as always. I really enjoy having my door handle and cruise control. I truly needed both. You are wonderful to me as usual. Thanks again, Theresa Palmer

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Jim

Aug 27, 2013

Quality service, friendly and professional service personnel and mechanics. Thanks for everything! Well done!

B

bbodif

Aug 27, 2013

I went in to buy my first car by myself and Stokes Kia made this experience very worthwhile and easy. Not only did they help me step-by-step they also made the experience educational. Next time I buy a car it will definitely be from Stokes Kia of Goose Creek. THESE GUYS ARE AWESOME!!!

S

Soxgirl

Aug 27, 2013

The people at Stokes Kia are not your typical car dealer people. They go above and beyond to make your car buying experience exceptional! They truly care about what you want and do their best to get you there. They also care about making a good impression so you don't just buy one car from them but you keep coming back for years to come! I appreciate everyone at Stokes Kia! They do a great job and definitely made my experience a great one!

H

Hammie2013

Aug 27, 2013

We visited Kia in Goose Creek yesterday and were greeted by Michael Tucker. We had a far from stellar credit score and were not sure if we would be able to get financing on a vehicle. We left with a 2013 Kia Soul :) Michael made us feel very comfortable and worked hard to help us. To our surprise, what we though would be a very frustrating and challenging experience (due to our not so fantastic credit score) turned out to be a very pleasant one. So, we'd like to thank Michael Tucker and Jason Leming for all their help! We'll definitely be repeat customer, when it's time, and we will be recommending our friends. Thanks so much!

JB

Jim Benson

Aug 26, 2013

Mark, Josh, and Billy were excellent in handling the in-processing, servicing, getting parts, and handling the warranty. Thanks to all involved.

B

barrettbj89

Aug 26, 2013

We came in to buy a new used car and we found Mark P to be extremely helpful and pleasant to work with. In fact the whole dealership were/are very friendly and accomodating. Thanks Kia for a great car buying experiece.

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Leighann

Aug 25, 2013

Excellent service, friendly people, neat, clean showroom. Mark is great. I will buy my next car from Stokes Kia!

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Bob

Aug 24, 2013

Outstanding service Department. Was helpful on letting me know what I need to do complete my Kia MPG Program...

S

SarahJW5

Aug 24, 2013

Stopped in to the used car auction to check out the selection. Didn't fin what is was looking for but I did meet mark and he showed me some used Kia's in my price range and even a few other brands and I was able to get into a car even with my not so great credit thanks to Jason they were quick and polite and got me in and out I will be recommending them to all my friends and family thanks stokes Kia

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gagalney1973

Aug 24, 2013

I had an 07 Sportage which I purchased from another dealership. it was due for an oil change and that dealership would not do it because I did not have an appointment. I work in the construction industry and its hard to make appointments because I'm at work before the sun comes up and I work past 5 or 6 pm most days, except when it rains. On August 30, 2013 I called Stokes Kia and asked if they could fit me in for the oil change and they said yes of course. I had dealt with the service department about a month prior when my Sportage had a recall issue, and they fixed the issue with no questions asked. They were friendly and had me rolling again very quickly. While I was waiting I was just looking around at the inventory. Ms. Evon started talking with me. I let her know that I did not have any money to put down and that my credit score was not very good. She still took the time to get my information to see what she could do. Well four hours later, they found a bank that would work with me and I only had to put down $500 for a 2013 Optima in the color that I wanted. I had to wait till Friday to pick it up because it had not made it to the dealership yet and they gave me a rental while I waited for MY car. I got there to pick up my car and it had been checked over, washed, and filled with gas and was ready for me. Would I go back to Stokes Kia or recommend them to my family and friends? YES YES YES I would.

K

KiaFan1111

Aug 23, 2013

Came in to check some prices on a new optima chuck greeted me when I pulled up and was very pleasant he showed me a few different options in my price range and listened to my needs was very happy with the service and will be returning when ready to make my purchase

KE

K. Erickson

Aug 21, 2013

Brought my car in because the light came on for low tire pressure. They checked my tires and put air in the ones that needed it. There was no charge, It appears my tires lost pressure when the temperature dropped from 97 to 65 over night. I love the service department in Goose Creek, SC. I have been taking my Kia Optima there for 6 years. Friendly, courteous, respectful. They are the best.

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blaze7707

Aug 21, 2013

I was very pleased with my experience at stokes kia. The prices were good and the service was very good i was impressed with the time michael rhichardson took to make sure i was happy with my repair. I will be telling my friends how pleased i was with the service department

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bodifordb2

Aug 21, 2013

This was actually my first car I have bought. Stokes Kia at Goose Creek made this experience very easy, as well as, educational for the next time around. I will always drive a Kia, not only because of quality, but because of the overall experience I had at Stokes.

D

DAB

Aug 20, 2013

I WAS FROM OUT OF TOWN AND THE SERVICE DEPT TREATED ME LIKE I WAS THEIR BEST CUST. KEEP UP THE GOOD WORK.

K

Kerry

Aug 20, 2013

As always, the service was prompt and efficient...love my car, love my service.

L

Lynn

Aug 20, 2013

I drove in with a nail in the side of left rear tire. I was greeted promptly and courteously. My vehicle was taken back quickly, all tires checked, and was told it was indeed only that tire that needed replacing, and they had to get the tire from their warehouse but within a couple of hours, I was back on the road. This is consistent with service I've received here in the past.

C

Chelsea

Aug 20, 2013

Walked right in told them I thought my battery was dead and they took my car right on back. Quick & painless. Also had a great buying experience was never pressured.

A

adammccall

Aug 20, 2013

Mark Doman, Brooks Summers, and Mark Craven were great, they stayed over an hour after closing just to help me get into my new Soul. I would recommend Stokes to anybody.

S

slippy

Aug 16, 2013

The lowest price on line was theirs. I was treated warmly and all my requests were met. The sales staff walked me through all the cars features so I was comfortable with my purchase before I left.

PT

Palmer, Theresa

Aug 15, 2013

Thanks Stokes Kia, you fix my car with a smile on your face! You guys are great! I love to have a place to do work if I need to or just surf the web while waiting. Oh yea, I love the coffee too! All this makes my wait time go by faster! Thank you very much!!!

S

SassyGreen

Aug 15, 2013

It seems Redbank in Goose Creeks loves my tires as they seem to attract the screws, nails, spikes and any other items in the roadway. I call Stokes Kia service department and tell them I am on my way and fix it within an hour. Love the fast and efficient service. Excellent job! See you again, I am sure as I must travel Redbank to get to work.

H

hjturner0329

Aug 15, 2013

My husband and I were looking for a new car and right when we pulled up we were greeted by Kristi. She listened to what we were in the market for and took care of us. We were not sure what we wanted so we gave her a price range and took her time to show us multiple cars. She even took us to another dealership to pick up another car so we could test drive it. When it came time to purchase the car Mark took care of all the financials. He is very good at what he does and got us through the paper work. He explained everything in great detail.

M

mwbailey

Aug 15, 2013

Purchased a used car for our daughter. Very easy to work with. The salesperson was helpful and knowledgeable about comparing cars and our various options. The sales staff has helpful without being high pressure and was very efficient. No problems, and we will do business with this dealership in the future.

JW

Jackie Wirth

Aug 14, 2013

Was very impressed with my first visit. Such a friendly and helpful bunch. My car was attended to very quickly. The service man kept me well informed and answered all of my questions I will come back again when I need anything . Thank You again.

B

Beth

Aug 14, 2013

They got us in the same morning I called to replace a part that had broke on our Sorento. Great service, fast & friendly!

M

Mary

Aug 13, 2013

Quick, and fast service. Friendly staff, and easy to talk to.

B

Betty

Aug 13, 2013

I was very pleased with the service and the help that I had. Thanks for the great service.

RL

R. Levesque

Aug 9, 2013

Very good service and helpful service staff.We love our 2012 Kia van. It has been very dependable and hopefully it stays that way.

TD

Tom D

Aug 9, 2013

Brought my Kia Soul in for a factory recall. The service was great, as usual, and the work was done quickly. Stokes Kia service is so much better than Kia Country - it is worth the extra few minutes of driving.

A

arocc

Aug 8, 2013

Worst car buying experience in my lifeIm retired military and decided to utilize the highly trusted company USAAs car buying service because I dont like haggling at dealerships.I was contacted by email from Whitney of Stokes Kia in Goose Creek SC.She gave me a USAA price of $23,497 (out the door, tax title and fees) for a Kia Sorento with 3rd row seat, no packages. The price was so low, I asked for a price with the convenience package. I was then contacted by Dennis, Whitneys manager by phone. He told me that he would honor the USAA price quoted and would also throw in the convenience package and color I wanted, since he has a connection with the port that he bragged to me about. That was on Saturday evening. When I called back a few hours later with my credit card in hand, I was told I would have to wait until Monday, since the port was closed. I was promised a call first thing Monday morning from Dennis himself. Monday came and went. Monday evening, I emailed Whitney and asked if they forgot about me. She told me that they couldnt find the Sorento I was looking for and that if they did, the price would go up over $1,300.00 due to changes in rebates recently. Moments later, I received an email from another Kia dealership in the same area informing me that they found 2 Sorentos with the color and options, exactly that I asked for! I asked this dealer if the rebates changed and they said nope, they all still apply. How weird is that? Well folks, its a scam to get you on the hook. When I contacted Stokes Kia General Manager, Garret Cash by email, I informed him how disappointed I was with the service Id received. I asked him to contact me. I never heard back from him. The following day, I was contacted by Dennis, who I asked Garret not to contact me because of how he treated me. Dennis spoke to me like nothing happened. He told me he had no idea where the numbers that Whitney quoted me came from, but that they were way off. He gave me another set of numbers. Well, this price was even higher than the second price they gave me. The price kept going up. He asked me to think about it and give him a call back on his personal cell. He reminded me that the price was rock bottom and they would actually be losing money. I asked him if Garret told him about the email I sent him and he said yes and thats why he called. Then Whitney had the gall to call me the next day and ask when I wanted to come in for a test drive. I asked her where the numbers she quoted me came from and she told me they came from Dennis himself. Then she told me they came from Garret. Wow, they throw each other under the bus. This is bad business. However, Kia of Charleston went out and got the vehicle I wanted and had it waiting for me the next day. Now thats service! It was the exact vehicle I asked Stokes for but, it had $500.00 of extras and it was still $100.00 less than Stokes rock bottom, losing money price. Stokes is a joke! After all of this I contacted GM Garret again, he never responded. This is a horrible way to treat customers especially military veterans. Thank goodness for folks like Kia of Charleston!

AC

AlC-satisfied custome

Aug 7, 2013

As usual when I need service I turn to Stokes Kia and I get great service, they make is as easy as possible. Never had a problem

D

Dave

Aug 6, 2013

The reason why this dealer is rated so high, is because they are simply the best. I was hesitant to buy a Kia period, but my entire experience has changed my mind substantially. Thank you Stokes Kia.

M

Michelle

Aug 6, 2013

I bought a 2012 Kia Optima and have had several visits for service. Always professional and prompt. Eric Dambaugh is great! Never had a problem. Would recommend the Goose Creek Kia Dealer to everyone!!

MS

MS. SUNSHINE

Aug 6, 2013

I WENT IN TO GET MY OIL CHANGED IN MY 07 SPORTAGE BECAUSE MY REGULAR SERVICE PLACE WOULD NOT DO IT BECAUSE I DIDNT HAVE AN APPOINTMENT. I WAS IN A MONTH EARLIER TO TRY AND GET A NEWER CAR BUT WAS TURNED DOWN IN LESS THAN 30 MINUTES. MS. EVON MADE ME FEEL AT HOME EVEN THOUGH I TOLD HER OF MY PRIOR TURN DOWN AND THAT I DIDNT HAVE ANY MONEY FOR A DOWN PAYMENT. SHE WORKED VERY HARD AND NOT ONLY DID I GET A NEWER CAR BUT I GOT A BRAND NEW ONE...6 MILES ON THE ODOMETER WHEN I ROLLED OF THE LOT WITH MY 2013 OPTIMA.

K

KellyS

Aug 6, 2013

Overall is was a great shopping experience. This is the second Kia I've gotten from Stokes. There was no push to select a car and the Kristi Drinnon was very knowledgeable. My new Sportage was detailed and filled with gas while I filled out the paperwork. Kristi then took the time to go over the interior gadgets, show me how to work the UVO and sink my phone to it. At the same time, my Sedona was in the service center for what was diagonised as a cam shaft sensor, fixed and returned!

A

AVarner

Aug 6, 2013

Customer Service Rep. greeted me with a smile and described everything that occurred during my routine service and explained anything that I had a question about.

S

Samone

Aug 3, 2013

I went in to get my oil change on my 2013 kia optima i bought from them 3 months ago. the service was great and i did not have to wait long.

JS

Julia Smith

Aug 1, 2013

Have purchased 3 vehicles from Stokes Kia. Purchase process is a breeze. Easy to work with. Service Department personnel are friendly and efficient.

OH

Optima hybrid owner

Jul 31, 2013

I bought my first new car last week from stokes Kia and I couldn't be happier. From the minute I pulled onto the lot, to the time I drove off, Stokes Kia made me feel like family. In less than two hours, I found the car I wanted , for the price I could afford. Mr.Brooks and my sales agent Duffy were absolute gentleman and I would HIGHLY recommend this dealership to everyone I know.

R

Rockgolfer

Jul 31, 2013

" Mark " did a excellent job keeping me informed of the repairs.

C

cjn0916

Jul 31, 2013

Kristi Drinnon is an amazing sales woman!!! My soul is always serviced in a timely manner!!!

R

Runtman2

Jul 31, 2013

Salesman , Mike Tucker is a truly knowledgeable professional, and he made our visits to this dealership pleasurable. We will be purchasing a third Kia from him. He sold us two Kia's previously.

C

Cat56

Jul 31, 2013

My Kia Optima's check engine light came on a month or so ago and I made an appointment at the Goose Creek Kia Dealership where I had purchased my car the year before. The service department ran some diagnostics and found the sensor the monitors the temperature of the transmission fluid had a history of coming on but was currently working. I was advised by Michael that if it were to come on again I would need to have it replaced and that the transmission would have to be dropped to replace this sensor. Well about four weeks later the check engine light came back on and did not go off. I called Stokes Kia service department and let them know and the appointment to have it fixed. The service department brought me to work and picked me up at the end of the day. My car was fixed it has been running great. Working with Michael was a pleasure.

T

Topper

Jul 31, 2013

I arrived at 0900 and was told they had my appointment scheduled for 1100. I was a little confused and asked if there was any way to get me in. The service rep. worked me in and I was out of there in one and a half hours. Very pleased. Thank you.

S

Shaffer23

Jul 30, 2013

Overall is was a great shopping experience. There was no rush to select a car and the salesperson was very knowledgeable. We were able to take our time and drive 3 different cars before we found the right one. Car was detailed and filled with gas while we filled out the paperwork. And they took extra time to show us how to work the UVO and sink our phones to it

RA

Robert and Julie

Jul 30, 2013

Chuck, Garrett and Mark are completely professional. They listen to what you want and where you need to be....then either its possible and if it's not they find something else that you like and make it happen! Thank you again, Bobby & Julie

TF

travis fuzz

Jul 30, 2013

I had a 10:30 am appointment on Saturday for a oil change I got there at 10:12 and they took me right away it only took them 35 minutes or less

FS

Funk Soul Brother

Jul 24, 2013

I have been bring my car there for repairs for over 2 years now. I signed up for their lifetime alignment for my Soul and then did the same for my Dodge van. The customer service there has been able to meet all my needs, requests, and expectations. Mark is usually the one I deal with, but others have stepped up to help me out when he wasn't immediately available. I will continue to visit Stokes Kia for my automotive needs.

R

RFP

Jul 24, 2013

Great service for my 10K check. Fixed minor concerns in a very short time. Overall, my 2012 Forte is as advertised. Great gas mileage, trunk space and enough power for this size car. I will give Stokes Kia a good look the next time I am shopping for a vehicle.

JB

John Bullock

Jul 23, 2013

I had a small problem with my service before my last service (60k) inspection, I was able to sit down with the service manager (Eric) and discuss the areas of the service that I was not very happy with, he was able to helped me to my satisfactory, I left very satisfied.

B

bluebyrd

Jun 4, 2013

My fiance and I purchased my car from stokes Kia. At the time we bought a 2008 kia spectra! I LOVE MY CAR! and the sales guy i can not for the life of me remember his name but he was amazing. I loved the customer service and I loved everything about stokes kia. We are planning on purchasing a 2013 kia soul and will be going to stoke to do that also!

K

KMercier

Apr 29, 2013

We love this dealership... We live closer to another Kia dealership, but decided to go to this one last year when we were in need of a new car.. We ended up buying a 2011 Soul, then 2 weeks later, traded in another car, and went back to buy a 2010 Soul. We are now known by friends and family as The Soul Family! Duffy was a great salesman, and Jason was pleasant to work with in the financing department.... Anytime we have needed to bring in the cars for a service, the service guys have always been very quick and easy to talk to, and explained everything very well for what services we might need in the future. We recommended a co-worker to buy a car from you guys, and my dad will most likely be headed up there later this year for one as well. When it comes that time for us to buy another car, we will return! - Kyle and Tiffany

E

Edna

Apr 29, 2013

When I first came to Stokes Kia, they were really nice. They greet you nice and whenever I've needed service they've always taken care of me. I had an issue with my vehicle but Stokes Kia took care of the problem.

S

SamSC

Apr 29, 2013

I really appreciated the care and kindness that stokes Kia showed me when purchasing my car. They really showed me that they cared and was willing to get me in the car of my choice. They worked very well with me. I would recommend anyone come to stokes Kia for the best customer service and care.

MF

Mr. Fix All

Apr 29, 2013

This is the second time we have dealt with Stokes Kia. The General Manager Garrett Cash came out and personally death with us. We bought the Kia Soul this time and last time we bout the Sportage. Over all this was a great experience. There was no long wait and was very quick and easy.

G

Griff86

Apr 29, 2013

Everyone is eager to help and very friendly. Knowledgable staff who are willing to help any way they can. Great place to buy a car.

G

Greg

Apr 29, 2013

Everything has been explained to me in terms of expectations and everything went as scheduled with things that were done, Came in for my 30,000 checkup and was given a quote $200 less than what the other dealer quoted.

F

familyfirst312

Mar 19, 2013

I shopped around before I bought "the one" and everywhere else I went I got snarky comments because I knew what I was looking for ... the other dealers even told me I couldnt find one that specific. Then I went to Stokes Kia and Chuck helped me. As soon as I told him what I wanted he said "We dont have one, but I will find you one ... and we will go get it for you" ... Since I bought my car on a friday afternoon I had to wait a tad longer to get my car. I received it on Monday, but I am not complaining one bit. I didnt even have to pay to have them go get it. They worked hard to get me the best financing and best rate out there. I am more then pleased with this experience and I love cruising around in my new 2014 White Sorento SX !! Thanks Chuck :)

5

511kiaowner

Mar 10, 2013

A few months ago I took my Rio in for service to check out the heater cutting off. They told me there were leaves in the cage area. I was driving home and the heater cut off again. I called the service department and was told that if I brought my car in again it would be subject to service charges (my car is still under warrenty), that I COULD NOT WAIT for my car because it would take at least a day to find the problem, that I would have to duplicate the problem I was having for them to try to find the cause or they could not take the time to check it out. I drove the car for a few months dealing with the problem and as things got worse decided I had to have it fixed. I called for an appointment and the guy (I think his name was Eric) was once again rude. So I called Kia Country of Charleston. Matt was very professional and courteous. I was told he thought it would take an hour or so to find the problem. Since he was so nice I decided to have the timing belt changed (too bad for you Stokes KIa) and also had 6 bulbs replaced. Four hours later all the work was done and Matt determined that the panel with all the heater switches was bad and would gladly order the part and since it was under my warrenty there would be no charge. So, Kia Stokes I guess you just did not want to make the repair since it was under warrenty. Or you just didn't want to waste time on my problem. Whatever the reason, due to your rudeness I found a much better dealership. I am having my 60000 mile transmission work done there and when I am ready for my next Kia I will go to Kia Country of Charleston. Oh yes, one more thing. I was talking to my insurance agent who owns a Kia and she told me she had a similar experience at Stokes and have heard other stories as well. Guess what....now you have one more Kia owner out there spreading the word to stay clear of Stokes Kia.

A

Airnut2006

Feb 23, 2013

Great people friendly stokes kia in vary clean. I'm thinking of buying a new car here soon and will defiantly come th stokes kia

J

jmfrommc

Feb 9, 2013

While visiting many dealers looking for a vehicle to tow behind a motorhome we stopped at Stokes Kia. We told them that we were looking for a 2wd to tow on all 4's (we know that they make them because we have researched and asked other owners) One very arrogant salesman told us that there was no such thing and the warranty would NOT cover any vehicle towed that way. He is very wrong and should do his research before answering. We purchased a new $31,000 Honda CRV later that day. He was not at all helpful and this branch is owned by the same company......missed a sale!

U

unhappy

Dec 13, 2012

At the beginning of November, I traded my car in at Stokes KIA. After purchasing a car from Stokes, my wife and I weren't exactly happy with the new car. We just didn't like the way it drove. Yes, we did test drive it, but at the time, we figured it was just a simple matter of getting used to it, which we could not. We decided we'd like to return the vehicle. We only had the car for a couple of days. I tried and tried to get someone and anyone to work with me on the matter over the next two weeks. And everyone I spoke to, from the salesman on up, they just kept "passing the buck" to the next guy and the next. I suggested that I'd like to return the car and simply take my trade-in home and just go our "separate ways." The sales manager told me that the only person who could make this decision was the GM, Garret Cash. So, I set up an appointment to speak with him, and after he heard my case, he told me to simply "have a good day." Also, after looking at the paperwork on the KIA, my wife and I found that there was a package included on the car that we did NOT ask for, nor did we want. Stokes did a dealer trade for the model we bought which was supposed to be a Base model with a specific color, which they didn't have on the lot. And the model they got for us, came with this package, which they neglected to explain when signing the paperwork when I picked-up the car. The salesman told me he had the package put on the car as a "thank you" for my purchase, but never said there was a charge for the package. Again, we tried to bring this to their attention, and got nowhere fast. So, out of principal, i took the KIA to another dealership where I've bought cars from in the past, and traded it in, even though I was a little upside down at this point. I simply did what I had to do to no longer have to deal with this dealership. I'll just chalk this up as a "lesson learned." I'll be sure to steer any friend or family away from Stokes KIA.

J

Jazzy

Sep 25, 2012

I'm always greeted upon entering the dealership and they are always on top of any repairs needed .

T

Terri

Sep 25, 2012

Good service salesman very polite no pressure sales.

C

CyndiP

Sep 25, 2012

Nice friendly and quick service department. First Kia and first time using their service.

E

Elease

Sep 25, 2012

Come and go with me, I will show you where to get a very good car and service. I drove all the way from Manning, SC

W

WandaC

Sep 25, 2012

I had an 07 sorrento and used stokes Kia for service and came in and bought the rio. Been very pleased with service and sales.

D

Daylis

Sep 25, 2012

The service was fast and Was satisfied with the service I got while I was here.

HT

Home teamed

Sep 25, 2012

Great service. Friendly staff. Would recommend to friends and family

T

Tanesha

Sep 25, 2012

Sales people are friendly and they make sure the customers are very satisfied. When I purchased the vehicle the results were magnificent.

BA

Back again

Sep 25, 2012

Satisfied and will continue using them again. Not first time

L

Lilwombat

Sep 25, 2012

Stokes Kia is always willing to compare prices to other places and give a better deal if possible. They are willing to work around my schedule to get the repair done as fast as possible!

K

kgroce

Aug 11, 2012

I would not recommend this dealer to anyone. They first told me that the 2010 kia forte with 35000 miles on it (I bought it in may 2011) was gonna be $16000 but then we got them to lower it to $15000 because I really loved the color and the car. Well after everything was said and done I looked back at my papers and they put it back up to $16000. Now I look at their website and they have a 2011 forte for $14000 with the same amount of miles. The sad part is I could have gone to Kia Country and got one for a $1000 more with 25000 less miles on it. Never will shop there again, or have them do anything with my car. Also the map mirror was broken and took it in and they did replace it but with one for a sunroof forte.

FT

First time buyer

Aug 5, 2012

I purchased my first new car from Mark at Stokes. He was AWESOME - very patient, kind, and made the overall experience pleasant.

M

Marion

Jul 7, 2012

Just bought a new KIA Soul. The sales person "Chuck" was awesome throughout the whole buying process. Would recommend Chuck and the dealer to anyone interested in a new car

M

mwz73trz

May 4, 2012

First off, Stokes Kia in Goose Creek does not want business too bad. The GM told us maybe we should just come back in a few months when we were ready to buy a car now. Goose Creek Kia obviously has some problems within. I was contacted by the internet sales lady and said I would come in. I told her about my trade in and she said they are in need of good trade ins and are offering $1500 over KBB. She never said anything about the rebate they currently were running for certain competitors. I came in and did the test drive, got the price that I wanted and tried to get a little more for my trade mentioning what the lady said on the phone. I was told by Tom Caminiti, sounding like a car salesman, "Ah, they will tell you anything to get you in here. If we had known that we would have offered you this much and then gave you $1500." So I left and called back to see if there was anything else we could do. I was told the GM would call. He never called, but we called the internet sales lady and told her what happened. She confirmed again that they are offering more for trade ins and she could not believe what was said. She told us the GM would call. By 5 PM the GM had not called yet, so we called and was told he had left for the night. We called the internet sales lady again and she said there were some issues going on someone will call. The GM finally called and said they were offering $1500 extra on some trades and apologized for what was said. He told us that the salesman had some issues going on in his life and so on. He said he would call back with a deal. His call back was maybe we should wait a few months. The good people at Kia Country on Savannah Highway welcomed me with open arms and worked to find a deal for me. If you are in the market for a new car, I would recommend avoiding the Goose Creek Kia until they get their issues ironed out. They do have a very catchy commercial, but I would go to Kia Country on Savannah Highway in Charleston.

M

mungojerrie

Apr 10, 2012

All three of the gentlemen I worked with at Stokes Kia were great. Qasem entertained my twelve-year old while we waited with Kia hamster commercials and funny tv shows. He was extremely personable.Jason Leming was quick and efficient - the most efficient credit transaction I've ever had. Perry Hardin was SUPER friendly, and went the extra mile to help me out in a specifically odd situation. All in all, a wonderful staff and a wonderful experience. I haven't dealt with the service department yet, but I'm willing to bet they will be just as awesome.

R

Robert

Mar 22, 2012

Great professional staff, very knowledgeable of the Kia car line, and very helpfull in selecting the right car..

M

meantab

Oct 26, 2011

This weekend my family and I were greeted by a friedly, courteous sales person (Michael Tucker) when we pulled up to Stokes Kia. He was very professional, courteous, and knowledgeable, as well as he has a sense of humor. We apprecitate his patience with all of our questions, and our 2 year old son, who was being all boy, if you know what I mean. We are greatful for having the pleasure to have Mr. Tucker guide us through our Kia buying experience, which was second to none. Stokes Kia is a well rounded, fair, easy to work with, family friendly dealership! My family and I would recommend them to anyone looking at purchasing a new car.

E

EngesserFamily

Aug 15, 2011

My wife needed a new car. But not having any credit I was worried about getting financed. Not only were the professionals at Stokes Kia in Gooooose Creek courteous, but they went above and far beyond every one of my expectations!They were able to put us into a brand new 2011 Kia Forte. I would recommend Stokes Kia to anybody, regardless of your need without reservation! Stokes Kia of Goose Creek is more then capable of handling all of your needs. Thank You Stokes KiA for everything.

G

gamecockfan12

Aug 14, 2011

I had to buy a new car because the car I bought from this dealership was a lemon and I exceeded miles required to qualify for lemon law. The car was at the dealership's service dept more than it was in my possession this entire summer! The vehicle would lose acceleration the esc would turn off and check engine light turn on and the car would not accelerate past 35mph. This would happen at random all the time. Which is not the service depts fault..but they did attempt to fix the problem a lot this summer withh no avail. The last time it happened I brought the car in and sat down with the general manager and the service manager they said they would work with me and gave me a great deal! It was late I wasnt ready to make a decision so I went home and headed out for vacation the next day. When I came back the general manager no longer worked for the dealership I was told they would honor the deal i made with the general manager. When I went in I sat down with the sales manager and he did not work with me. He was not easy to work with and he was rude. He told me that the general manager I made the deal with no longer worked at stokes and that I would be working with him now! I was shocked at how I was being treated after all that I had been through this summer. They didn't want to work with me, I was Another sale to them. I asked them to give me my keys to my sorento and went somewhere else which was a much more pleasant experience! When I left the dealership I noticed my gas light turned on...I brought my car in with at least a half of tank of gas and they give it back to me on empty! Wow. I am amazed at how well I was treated here!

M

mcoffin04

Aug 2, 2011

These guys were real easy to work with, and were very professional. I did not have any issues with either Dave or Michael, both were very helpful. The dealer gave me no issues on my trade in, and gave me a good trade in value. I was in and out of the dealership within 2 hours, driving home my new Kia Soul. Great people, great cars, great experience.

S

shaunofthedead9

May 14, 2011

Fantastic place all around. I went there on 4/30 and bought a new Forte Koup SX, and then two days later my wife bought a new Forte four door. From my first meeting with Nick it was wonderful. He is a great salesperson that doesn't pressure you like most places. Everyone there up to the General Manager was spectacular. I would rate these guys as the number 1 spot to buy a new Kia. This is not your mothers Kia, they have got some of the best cars on the market. Again thank you Stokes Kia for a great experience and you will be my next stop when it's time to buy again.

R

rabidsasquatch10

May 13, 2011

I stopped by this dealership because I was looking for a used 2010 mazda6 I saw advertised online, unfortunately it was on the summerville lot but Ed Wallace greeted us with a huge smile and was so personable I decided I'd give Kia a chance. My 12 year old civic had finally seen it's better days and I was ready to buy something THAT day and if anyone deserved a sale it was Ed, he was wonderful!The reason for my review is because of the finance department. The man that came out to assist us didn't even shake our hands and basically acted like we were wasting his time, I asked him what he could do for us with price and I told him what I had calculated and he literally laughed at me and told me I could never get the car I was looking at for the price I wanted. I was very offended and finally ended up telling him that he was being very rude and I am a paying customer so he should treat me like I meant something. He went to crunch some numbers and came back with another price out of our budget so my fiancee asked what he could do for us if we were willing to trade HIS car too and get a brand new sportage; he told my fiancee he wasn't doing ANYTHING more for us with the price on my car and told my fiancee he could do whatever he wants with his car but we wouldn't be able to get my payment down any cheaper.. Needless to say I finally flat out said that I was finished with them and I wanted to go back to Hudson Nissan in North Charleston to see Mikey who had tried to help me back in Sept of 2010 when I originally first started looking and researching!Ed came out and tried to calm my nerves and I told him how rude the finance department was and even with $5,000 down they weren't willing to work with me EVEN after we were willing to buy TWO brand new cars! Ed said he would get his general manager to call me and they would personally help us the next day, I told him I was going to Nissan to look at the car I originally wanted and I was very unhappy it wasn't him it was basically every other employee that looked at us as if we couldn't afford their cars. The very Next day we went to Hudson Nissan of North Charleston and asked for Mikey, he let me look and I told him what had happened the night before; I also told him my cap off of what I wanted to spend and you know what, we drove off that lot in a brand new 2011 altima coupe with only 33 miles on it. The funny thing is, the altima was listed at almost the SAME price as the Kia Optima but their finance department and staff worked their magic and got me the deal I was looking for and got me the payment I could afford. We are actually buying an SUV from Nissan as well. In this economy EVERY SALE COUNTS.Don't judge a book by it's cover and just because someone doesn't LOOK like they can afford something doesn't mean they REALLY can't afford it.

AN

annette nelson

May 11, 2011

Michael Tucker gave me the best car shopping experienc ever.I couldn't have asked for a more knowledgable sale person. There was no pressure, just patience and friendliness.Thanks Michael and everyone at Stokes Kia of Goose Creek. I am loving my new Kia Forte Ex. God bless, you're doing an awesome job.

L

lizes2002

Apr 29, 2011

It was a pleasure to work with Qasem! He made a very long experience (the dealership was very busy!) easy to deal with when having a 18 month old hungry, tired baby. I have bought from Stokes before; never Kia, but this dealership is ranks very high. Looking forward to dealing with him again.

B

bluemo116

Apr 27, 2011

It was a wonderful experience and everyone worked hard to get me into a new and dependable car. I'm very thankful I was told to go to KIA because it was the best car buying experience I've had. All associates were friendly and very polite. Michael Tucker did all that he could and went out of his way to get me into my new car and Jason L. was wonderful in assisting me as well.

C

ccastellucci

Apr 25, 2011

Working with Kristi was a pleasure. She did not apply undue pressure to purchase and understood our need to "check things out", do research, and test drive other vehicles before we made a final decision. She was professional, expressed herself articulately, and represents her dealership well.

R

rjalpha3

Apr 16, 2011

Of all the dealerships i have visited in the last ten years. This dealer by far has been most friendly, clean and top notch when it comes to sales. I plan on returning to purchase my next new vehicle from this dealer in the future, and i highly recommend this dealer to anyone.

P

pooky16

Apr 14, 2011

This by far was the absolute best experience my husband and I have ever had purchasing a new vehicle. Qasem Qasem, was our sales guy, and he was awesome. Showed us all the awsome features, super friendly, and we did not feel like we were getting ripped off. We explained what we wanted to get from the 2011 Kia Sorrento, and he showed us all of those features and more. Answered every question we had, and was extremely knowledgable about all of the vehicles. The sale went quickly, we did not have to sit there for 6 hours like you do at other dealerships. They were very fair with what we had to bring to the table, more than fair. We got a good deal. The customer service by everyone was awesome. The best I have seen in a long time. We liked our 2007 Sorrento, but Love the 2011 one. I would recommmend Kia and Qasem Qasem to all of my friends. We were just happy with our overall experince. We had not planned to actually buy when we stopped to look, so our car was full of stuff, they even helped us move it to the new car. Our sales guy Qasem Qasem even let me ask questions about where he is from, what it's like to live there, nosy questions that i asked. He did not mind at all. Even let me take his pen. This groups is great, and when it is time to buy another car, we will definitely be back. You get a lot a bells and whistles for the price. Compared to GM cars, to get the same bells and whistles would cost a fortune. The car has a smooth ride, and I just could not be any happier. Thank You Qasem Qasem, and thank you to the general manager (sorry forgot his name, as well as the finance guy). Kia is very lucky to have all of them working for their company. After the experience we had, they all deserve a raise, especially Qasem Qasem. Thanks Again.

S

spzipprich

Apr 12, 2011

Because from the time I walked onto the lot and through the whole process of looking at several makes and models I was never pressured into buying a vehicle or vehicles. I will recommend Stokes KIA to my friends and relatives. I have been a Toyota owner for several years and thought it was the only vehicle to own, but they have changed my mine. Another thing that I was impressed with was the Store manager and what a great job he did for us when my wife and I decided to buy two vehicles the same day vice one.

D

deme1227

Apr 11, 2011

I just want to thank Paul, Perry, Jason, Dennis and the entire Kia staff for making my car buying experience a simple one. Being a single woman I did not feel any pressure into purchasing something I didn't want. I gave them a price of what I wanted to spend and Paul searched until he found what I was looking for. The car that I was intetested in was at another Stokes dealership, so Paul without hesitation drove me to see the car, test drive it, and that was the car I ended up purchasing. I would HIGHLY RECOMEND this dealership to anyone that is looking to purchase a vehicle. Thanks again Paul you made my day!!!!! :O)

R

ryanwani

Apr 10, 2011

This was by far the easiest car purchase I have ever had. I went here because I heard an advertised price for a Rio on the radio. I was skeptical going in, and thought it was a gimmick to get me into the dealership. I was wrong. They had the Rio at the advertised price. It was a steal and well below competitors. There was no haggling or anything. From the time I walked into the dealer to the time I drove off in my new car, was only about an hour. Stokes Kia will certainly be the first place I go back to if I need a new vehicle. Thank You!

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breyers1

Apr 9, 2011

We were very impressed with the professionalism, courtesy, knowledge, and honesty of my primary salesperson, David McAlister, and this can be said about Mr Cash as well as others at the dealership that we had contact with. They were eager to make sure that we were pleased with all aspects of the purchase. There was no pressure during the entire process. David spent a lot more time with us than expected and even took the time to program the cell phone to the vehicle bluetooth for me and my wife. We really enjoyed the time we spent talking with David.

J

jenniferwoody5

Apr 7, 2011

David McAlister and the team at Stokes Kia made purchasing my new Soul an easy and enjoyable experience. This was by far the easiest and least stressful of any car purchase I have mad thus far. I would recommend this dealership to anyone that is interested in purchasing a vehicle.

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neon

Apr 6, 2011

Today I had the great pleasure of being served by a professional saleman( Michael Tucker) and support team. I was truly shocked and amazed by the care I received with my purchase. His knowledge of the product and the time he took to explain in detail every part of the car was remarkable.Through out the whole process all of my questions were answer with ease. I am truly sold on the Kia selection and will be singing your praises to all of my friends and family.

Used Cars for Sale at Stokes Kia in Goose Creek, SC

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Used 2021 Kia K5

Used 2021 Kia K5