Used Cars for Sale at Subaru of Puyallup in Puyallup, WA

Robert and Nola B.

Nov 1, 2016

I had an unfortunate incident that brought me back to Subaru of Puyallup within two years of buying my first Subaru in 2014. I was recently in an accident that totaled my 2014 Outback. Thankfully I walked away from that accident. I considered buying other cars, but I kept thinking about the highly rated safety features of my Outback that kept me safe during the crash. I went to see Jerry Harris at Subaru of Puyallup for my replacement car. I remember the excellent stress free customer service we received from him when we bought our first Outback. When I called to make an appointment to look at the new 2017 Outback, he remembered me! I told him about my accident and the first thing he said was, Are you alright? Were you hurt? There were several emails and phone calls back and forth to Jerry and he answered all of my questions and concerns to my satisfaction. When the model we wanted was not available on the lot, he found one with the exact specifications and had the car delivered to Subaru of Puyallup within a few days. He gave us a call as soon as the car was delivered and we went down to look at it. Because of a previous engagement the next day, we were unable to buy the car until Saturday. I asked about putting some kind of down payment to hold the car, but Ryan, the sales Manager said a handshake was good enough. We came back on Saturday and bought the car. Jerry had the car waiting for us with all of the accessories we asked for and a full tank of gas. He patiently reviewed all of the features of the new model and showed us how the navigation, new safety features and audio systems worked. I know there were plenty of behind the scenes players who made this sale possible and we appreciate Jerry Harris and the Harnish Auto Family efforts to make this a truly stress free experience!Robert and Nola B.

Wendy L

Nov 1, 2016

I kept driving my older car with tons of miles because I dreaded going to a dealership to purchase a new one. I spent nearly a year deciding which car I wanted to buy. I finally got the nerve and asked one of my co-workers to go with me to look. I was expecting an unpleasant experience and wanted the company of a friend! Before we went to the lot she called ahead and talked to Justin and he was very helpful, I took that as a good sign! My experience was the complete opposite of what I had anticipated. Brian Fuller helped me find the car I wanted with all of the features I wanted, the most difficult part of the process was picking the color. I was not familiar with all of the new technology in the car and Brian was patient and informative with me. I still can't believe the amount of time he spent making sure I knew how to use the features in my new vehicle, he was delightful and had such a great sense of humor. Buying my Subaru was a great experience, no stress for me at all. I could not be happier with the car and will recommend Subaru of Puyallup to all of my co-workers. Had I have known how easy it would be to buy a new car I would have done it years ago. Matt in finance was great also.Thank you so muchWendy Lind

Kirstin A.

Oct 31, 2016

I recently bought a new car at Subaru of Puyallup and could not be happier with my choice. Kirk was easy to work with, no stress and answered all of my questions. I found the process to buy my new Outback extremely easy and highly recommend visiting Kirk for a great buying experience.

Matt and Steph

Oct 26, 2016

Our experience with Subaru of Puyallup was Stress Free. My husband and I thought our salesman Jerry Harris was wonderful. He was kind, helpful and very easy to work with. We will return for our second Subaru and Jerry will again be our salesman. We highly recommend Puyallup Subaru!

Fjenny7

Oct 25, 2016

I am a first time Subaru owner thanks to an amazing sales rep George Dyer at Subaru of Puyallup. He was very flexible with our situation and NEVER once did he pressure or pester us. We stopped by to test drive an outback after I was rear ended and my Acura was totaled out. He even helped and reassured me during the test drive because I was still pretty nervous being in a car. George was very helpful in answering our questions about the safety features and we left knowing we wanted an outback. George Dyer was probably the most easy going but great sales person weve ever dealt with. The day we told him wed be down to buy, George had my car ready and waiting for me when we came down to fill out the paperwork. We literally only had to sign papers, when they say hassle free, they mean hassle free! We left knowing that we got an amazing car and a great experience. I know Ill be a Subaru driver for life and now my husband really wants an outback too! If there comes a time when we are in need of another car, Subaru of Puyallup is where and George Dyer is who well go to. Highly recommended! Thank you for making this experience not stressful in a very stressful time for me!

CHRISTINE METZLER

Oct 24, 2016

I bought my first Subaru yesterday at Subaru of Puyallup.... Easy peazy - I pretty much knew what I wanted and it was up front and ready for me to test drive when I arrived. Done deal! Thanks Kimberlee and the Subaru crew!!

CHRISTINE M.

Oct 24, 2016

I bought my first Subaru yesterday at Subaru of Puyallup.... Easy peazy - I pretty much knew what I wanted and it was up front and ready for me to test drive when I arrived. Done deal! Thanks Kimberlee and the Subaru crew!!

RandyC

Oct 23, 2016

Excellent buying experience! Service is very easy and timely. Love the solid feel of the Outback. I can't say enough about the dealership or the car.

kpulici

Oct 22, 2016

We arrived at the dealership at 11:30 and drove our new car off the lot before 3 pm. Joe Helm was our sales person and we were treated very well. All the people we encountered at Puyallup Subaru were friendly and helpful.

Ram Truck lover

Oct 21, 2016

Bought my truck there with no hassles and problems. Great people there from the Sales manager, Gary all the way to the lot attendant Brennan. Everyone did there part in making this a great experience.

Taz and Kim

Oct 20, 2016

2nd outback purchased from this dealer and both were great. No stress, no hassles just information, honesty, and service. Thank You

1tmica

Oct 16, 2016

5.0 star rating10/15/2016Our last five new car purchases were with a competitor down the street. This time the wife really wanted to try a Subaru so my research began. I talked/visited Subaru stores from Olympia to North Seattle, and I hated the way they were like typical car salesmen. I was used to dealing with the same people, so this go around was a little stressful.When I stopped in to Subaru of Puyallup with my wife, my guard was up. I was waiting for the sales pitch, the hard sell, etc. We test drove the car and left with no real pressure. The next week was spent getting online quotes, looking at pricing plans such as Costco, etc. Kimberlee started emailing me from Subaru of Puyallup to make sure all of my questions were answered. Every question I asked, she answered. Other stores wanted us to come in for negotiations, but not Kimberlee. She kept providing answers with no pressure to rush down to see her. The honest truth is I was pushing my wife towards a different make altogether.Today we decided to go down to the dealership to look at the Subaru Outback again. Again, I went in expecting the familiar car sales tactics, but they were just not there. I told them I was already pre-approved and didn't need there help. They asked me to give them a try. They saved me over a full percent. They offered up front pricing that I compared with all my research. They won, with no need to negotiate. In the end I found myself apologizing for my demeanor and realizing that they are genuinely good people. Kimberlee, Joe, and Wade were professional and transparent throughout. We LOVE our new Outback and encourage anyone shopping for a new vehicle to see Kimberlee and the wonderful people at the Harnish Auto Group.

Ben C

Oct 13, 2016

I had my first dealership experience at Subaru of Puyallup and it was a really good one. Kirk was my salesman and he was awesome. He answered all of my questions and there were a lot. I didn't feel pressured at any point. Wade was the finance guy and he made an easily intimidating experience feel smooth and easier to swallow. It felt like he went above and beyond to make sure my experience was a pleasurable one. They both even stayed late to make sure I had everything I needed. As stress free as it gets, I highly recommend Subaru of Puyallup!

albert10122016

Oct 13, 2016

best experience ever at car dealing. I was given the best opportunity to make an informed decision. my choice of a car was not oriented by the dealer. The DEALER devoted his time to satisfy me and left a lot of room for further cooperation and car servicing..

BenC

Oct 12, 2016

I had my first dealership experience at Subaru of Puyallup and it was a really good one. Kirk was my salesman and he was awesome. He answered all of my questions and there were a lot. I didn't feel pressured at any point. Wade was the finance guy and he made an easily intimidating experience feel smooth and easier to swallow. It felt like he went above and beyond to make sure my experience was a pleasurable one. They both even stayed late to make sure I had everything I needed. As stress free as it gets, I highly recommend Subaru of Puyallup!

Nancy W

Oct 8, 2016

Went to the Wallup in Puyallup, looked at lots of SUV's. The Subaru dealers were great. Not pushy, very informative, and friendly. Would recommend to my friends.

Ron Johnson

Oct 7, 2016

Kym provided the most comprehensive and knowledgeable sales experience I believe I've ever encountered, for any product. Our visit was completely centered around our needs for product understanding and comparisons. No pressure, no time frame, every question answered until we clearly felt comfortable in making an informed and appropriate decision.

Subaruoutbsck

Oct 1, 2016

Very professional and friendly service from the minute we arrived till we left . George mayfield was very helpful . He took extra time to show us how the new features to us worked.

JL Stephens

Sep 26, 2016

I purchased a 2017 Forester after driving several other Models. Mac was very helpful, knowledgeable, and patient with my many questions. Technology is changing rapidly and each year there is much to learn about the new cars. Subaru of Puyallup showed that they cared that I received the information needed to successfully use maintain the Forester's features. All paperwork and financing was handled very professionally.

Kimberlee

Sep 25, 2016

We were pleased to have such a great experience at Puyallup Subaru. Jerome created a laid-back atmosphere for our car shopping, answered all of our questions, and we had a lot of laughs with him. He definitely did his part to improve the image of car salesmen everywhere. The "stress free" process was really nice, and we'd definitely recommend it.

Megan Dickerson

Sep 24, 2016

I worked with Kimberlee to get my new 2016 Subaru Crosstrek and I couldn't have asked for a better experience! I didn't feel pressured at all, it was truly stress free. Kimberlee was incredibly helpful and knowledgeable about the cars, and worked with me and the rest of the team to ensure I got the best price possible!Thank you to Subaru of Puyallup. I love my new car!!

Lorraine and Earl

Sep 24, 2016

I would like to thank Shelly and Judy for excellent on line customer service as it was fast,easy and professional and I called them and let them know we were coming the next day to buy the 2016 Subaru Legacy because it really was stress free and we agreed on a fair price. Judy set me up with Justin People's who was friendly and fantastic in taking care of our car getting detailed out and oil changed.Justin explained all about each facet of the car and showed us the features of the car which was greatly appreciated,good job,Justin!We really are happy with our car and it was worth driving from Prosser220 miles away to buy this car. Excellent service including the nice lady who gave me directions to the dealership! I've let our insurance lady know about our experience and to send people your way if they want a great car,price and awesome customer service which is worth everything to us. Thanks for the great snacks and comfy atmosphere! Thanks to you all including Joseph Helm and the gentleman who explained the detail job on our car. We are 100% satisfied and would be honored to recommend your dealership...take care and thanks again!

megdickerson

Sep 24, 2016

I worked with Kimberlee to get my new 2016 Subaru Crosstrek and I couldn't have asked for a better experience! I didn't feel pressured at all, it was truly stress free. Kimberlee was incredibly helpful and knowledgeable about the cars, and worked with me and the rest of the team to ensure I got the best price possible!Thank you to Subaru of Puyallup. I love my new car!!

New buyer

Sep 20, 2016

First and foremost, best car buying experience I have ever had. No hard sale on any of the extended service plan or warranty, which was very nice for a change. We showed up on the lot shortly after noon, choose the car, ( which had not even had the initial prep done) and was on our way in about 3 hrs. Half the wait due to waiting to get the car prepped. Also, negotiations on trade in went smooth and was pleased with outcome. Thanks Jerry!

Jake T

Sep 17, 2016

Came in not really knowing what I wanted, I was helped by Jerry H who was able to nail down exactly what I wanted. He was straight forward and more concerned with getting me in the right car for me than just making another sale.

Russell Clark

Sep 14, 2016

Being previous Outback owners, the Mrs. & I were in the market for a new one...what, with 0% financing available & all the latest gadgetry on the 2017's! I had done all the necessary research, had all the data on a spreadsheet, & called all over the Pacific Northwest looking for the one we wanted. Cars.com listed one available at Subaru of Puyallup. So, there we went. Turns out, the car was gone. After stopping by Subaru of Puyallup about 15min before closing on a weekend... we were certain we wanted the 3.6R, and certain of color & interior...& all the options we wanted. The car was not available anywhere in the state. Justin Peoples took our contact info & called back within 48 hours to let us know when they'd have one. Turns out, the ONLY one available within a month was headed to another dealer. He assured us, however, that they could get the car by doing a dealer trade. I asked if they needed a deposit, to which Justin's response was "No". We were told it would be roughly two weeks before the car would be in...with the projected date. Turns out, the car was 2 days early...& Justin made sure the car was detailed & ready for us to pick up. Still, no deposit required. Wife and I dropped in on a Monday around 3:30pm...AFTER Justin had already worked a full day...to see the car & we were over the moon. The 2017 3.6R in white is absolutely stunning. Wife had an important meeting at 6pm, so we were a bit rushed. Justin, the New Car Sales Manager & the finance guy had us out of there by 5:30pm. We only needed one extra accessory...which we got for the price we wanted. I've purchased a few new cars and several used cars in the past. My experience with purchasing a new car at Subaru of Puyallup went just the way a new car purchase should go: ZERO STRESS, no haggling, & feeling completely relaxed. Justin Peoples is very professional, likable, with great communication skills. We shared a few jokes during our time with him.

Greg

Sep 13, 2016

If you want someone to work hard at getting you a car that fits your budget and needs, I highly recommend salesman Rick Whyte at Subaru of Puyallup of Harnish Auto Family. He's friendly, quick, understanding, no-hassle and honestly went well above and beyond my expectations. Other banks and dealerships weren't able to help me and I felt hopeless. Rick was able to get me a car with the options I wanted that fit my budget. I'll refer all my friends and family to Rick. Thank you!

MissyF

Sep 1, 2016

It took awhile to find a salesman but when we did he was helpful, easy going and make us feel comfortable. We came in to trade in our Crosstrek for the Forester. They helped us work with our situation and it took quite some time but in the end we ended up getting exactly what we wanted. Every time I have come to this dealership whether it be for services or the last two vehicles I purchased; the wait is a little long but every one is really nice and takes the time to listen to your needs and accommodate them. Our salesman this time around was Justin Peoples and he was absolutely wonderful. I love my car so much and couldn't be happier and that's exactly what I came for.

Charlie M

Aug 31, 2016

Facilities were under major renovation and cannot be accurately rated today. Service was exceptional. My salesman, Jerry Harris, definitely went the extra mile to accommodate me and my wife, who is ill. Our old car had been totaled and we were driving a rental. Jerry ferried me to the rental business to return that car and furnished me with a great loaner until my new Subaru made it here from Portland and got prepped.The Service department did a great job in prepping the car and installing options. Overall a great experience. Thanks Jerry!

Chantay

Aug 28, 2016

Kirk was my sales rep and he was really friendly. I really appreciate the fact that he wasn't pushy and really wanted to make sure I was happy with what I was getting. I am

Chantay A

Aug 28, 2016

I will start off saying it took a while for someone to come help us. At one point there were three salesmen standing not far from us talking to each other (and yes they saw us). My husband and I were the youngest couple on the lot, maybe that's why it took so long? Someone finally asked if we needed help and then got Kirk for us (he had been inside the building). He was friendly, straight to the point, but what we liked best about him and the experience was he was not pushy. Didn't try to upsell us on things we didn't want. Overall a good experience. I give Kirk a 5 but overall experience a 4 since it took a good 15-20 minutes to be helped. I know we are young but you never know who is going to buy a car. I love my new Crosstrek and will recommend this place to my friends and family.

Mike & Paula From Japan

Aug 23, 2016

Sales team was Awesome, even keeled, patient, Thanks Mac(Mike) The car is Out of this world, compared to what we've been driving it's like a space shuttle, glad we goethe 6 cylinder. Sooth, sturdy, refined, confident. The steering is a little stiff when turning but I think that's the All wheel drive, I'll ask at the first service.Thank You

Rock F

Aug 23, 2016

Our long time mechanic recommended Jerry H at Subaru of Puyallup as a good non pushy sales person. Jerry was knowledgeable and answered all of our questions during our two visits to the dealership. We ended up getting a 2017 Subaru Outback. We had a great car buying experience and would definitely recommend this dealer and this sales person.

Dan B.

Aug 22, 2016

I purchased a new Outback here several weeks ago. Everyone I dealt with, and especially my salesperson, Kimberlee, was friendly, helpful, and straightforward. I did not feel pressured or schmoozed. I left pleased with the experience and the result.

jcnklsn

Aug 20, 2016

We are amongst the car owners caught up in the VW emissions scandal. We knew we didn't want to keep the car, so we started looking at replacement vehicles early in the summer. After lots of internet research, we decided to drive some cars. We had narrowed it down to two vehicles, the Subaru Outback being one of them. We first visited Puyallup Subaru where we were met by Dave, a long-time employee. We told Dave that we were not ready to buy and explained the circumstances. At that time we had no idea how much we would get back on the VW. He was very understanding, and in spite of the fact he knew he wouldn't make a sale that day, proceeded to spend a lot of time with us. That's the reason we requested him when we were ready to buy. When we realized we liked the Outback better than the other car under consideration and had a better idea of how much we were getting back on the VW, we decided to buy and knew we wanted to buy from Dave at Subaru of Puyallup. We rated the buying process a 4 because of a glitch which resulted in spending a bit more time at the dealership and having to wait a couple of days to get our car. When we did pick it up, Dave spent a great deal of time showing us all the incredible bells and whistled it has. Thanks, Dave!

Ellagamotis

Aug 16, 2016

I bought my Subaru from here and come strictly here for my services. They have such great customer service and the stress free is very true for this dealership. I would recommend this to everyone!

DogCar

Aug 14, 2016

My wife is a perfectionist and rely'so on hand on training and why a certain model, features, and color. Besides we both don'the know engines. I'mean a bottom line person and can make a decision fast. Our one current car after 16 years had to be replaced. I extremely pleased that Rick made a case for the new car because that is what zip wanted. Rick explained how Our 2017 OUTBACK LIMITED MET OUR DRIVING NEEDS. ESPECIALLY HOW THE MANY AND I MEAN MANY SAFETY FEATURES WILL KEEP US SAFE AND WILL MAKE DRIVING EASIER BLIND SPOTS, CARS IN FRONT, BACKING UP, AND ROAD SIDE ASSISTANCE. ESPECIALLY SINCE WE ARE BOTH SENOR CITIZENS.WE BOTH HIGHLY RECOMMEND RICK WHYTE FOR A SALESPERSON WITH A VAST KNOWLEDGE OF CARS BUT AN EXTREMELY VAST KNOWLEDGE OF THE OUTBACK LIMITED IT HAS MANY MORE FEATURES AND SETTINGS THAN THE OTHER SUBARU MODELS.

Kelly

Aug 13, 2016

Dave and Wade were fantastic! So happy with this purchase and so appreciative of a truly stress free experience.

Mike (Phillip) and Annette McMahon

Aug 13, 2016

Traded in our 2014 Outback and bought a 2017 Outback. As soon as we pulled up to the dealer there was a salesman there to meet us. Our older Outback was a plain one and we wanted one with the Eyesite. They found one for us and it was the correct color and more. Their building was being remodeled but they had a tent and fans and very comfortable chairs while we waited. Finance guy was very informative and got us signing papers very quickly. Wanted to highlight out salesman Kirk Schroll for keeping us informed in the progress of getting our car detailed. Because of the construction of the dealership the car was hard to get to. He kept us up to date on the status of our new car.

Sharona

Aug 10, 2016

My experience at Subaru of Puyallup was great! As a single woman, this could have been a very uncomfortable experience--but wow! Kimberlee wasn't at all pushy, and I appreciated her input. The transaction went very well. Rachel was also very personable, and I felt I got a "good deal" on the vehicle and a fair price on my Forester trade-in.

sharona

Aug 9, 2016

My experience at Subaru of Puyallup was great! As a single woman, this could have been a very uncomfortable experience--but wow! Kimberlee wasn't at all pushy, and I appreciated her input. The transaction went very well. Rachel was also very personable, and I felt I got a "good deal" on the vehicle and a fair price on my Forester trade-in.

Chris & Michelle Busick

Aug 8, 2016

Our sales rep was FANTASTIC! Ask for J Sirmans, he is the BOMB!The fastest finance department in the Northwest. Facilities are under remodel, but they did their utmost to make us comfortable in the temporary offices.

Gig Harborite

Jul 28, 2016

I just purchased from here yesterday and it was my best automobile purchase experience. Respect and courtesy were always at the forefront of our discussions or negotiations. There was a total absence of stress or pressure. I would recommend salesman Justin Peoples to walk you through the process. Subaru of Puyallup has just won me over.The dealership is currently experiencing construction and the area can be confusing. I found that a bit unpleasant in the beginning but the sales force and staff were extremely helpful.

Randy Drake

Jul 22, 2016

I did some research on the Subaru Outback for a few months before going to any dealerships to begin the buying process. I made my first contact online and got calls from several dealerships, I decided to check out Puyallup Subaru both because of location to where I live and to see if the stress free buying slogan was correct. I went in on a Friday and looked at several cars my sales person was Kym Ruff she was professional and low key as far as pressure to buy, she listened to my requests as to what I wanted and she didn't try to sell me anything that didn't fit my request. I had a trade that I wanted to get an idea of what they would offer for it, the catch was it wasn't with me that day Kym had the sales manager come and talk to me about my trade. I had several pictures of my trade and after a couple of talks of value he gave me his best trade-in offer and he was professional and not pushy. I told them that I would consider his offer and get back to them, I left for the evening and returned a week later with the trade in. Kym asked me what I had decided as far as color and options and she found a car that meet all of my needs without trying to sell me up to a more expensive car. I had told them I could come up with some cash down on top of the trade but it would take a couple of days to get to it as it was now a Saturday. Kym went back one time to talk about my deal and returned with a couple of loan offers and a reasonable price. I didn't have to go through any resolving door process about price or deals. I told them what option I wanted to go with and finished the buying process. I will say that they lived up to the STRESS FREE BUYING process and they left me take the car with the understanding that I would bring the cash down back to them by the next Thursday, a great act of trust. I had the money to them by Tuesday my way of completing the deal and honoring their trust in me. A great over-all buying experience thanks to everyone at the dealership that I came in contact with they all represented Puyallup Subaru well.

danyelwall

Jul 21, 2016

Up until recently I have always driven Hondas. The customer service at Honda has declined drastically to the point I had anxiety anytime I needed something on my car looked at. I am happy to say I am now a Subaru fan. The entire process of buying my new Subaru was stress free and fun. We had a vet appointment and decided to stop in and look at some cars as it was time to say goodbye to my Honda. At Subaru of Puyallup not only did they treat us well they also took great care of our dog by bringing him water and bones and petting him. Kirk (salesman) was very thorough and made sure I knew all of the cool features my car offered. The finance guy Wade was awesome as well. He was very pleasant and made sure I stayed within my budget and reaffirmed my decision to go with Subaru. I love my new car.

Bob C

Jul 20, 2016

My wife and I have purchased a number of cars, and this was by far our easiest, most enjoyable car-buying experience. The salesperson, Kirk S., helped ensure that our time at the dealership was hassle-free. We got to take extended test drives on two models, and Kirk answered all our questions. We live north of Seattle and passed by a number of Subaru dealerships on the way to Puyallup. We chose to do our car buying at Subaru of Puyallup because of their extensive inventory and reputation. And we weren't disappointed! The dealership is undergoing a renovation, but they've done a good job of making the site accessible to customers while the showroom, etc. gets re-done.

Steven E

Jul 14, 2016

Kimberlee Cade is the best. My wife needed a new car and Kimberlee made the car buying process as stress free as possible. She was incredibly knowledgeable and answered all of our questions. My wife has her new dream car and couldn't be happier. Happy wife, happy life.

Hotrod MV

Jul 14, 2016

Kimberlee Cade is the best. My wife needed a new car and Kimberlee made the car buying process as stress free as possible. She was incredibly knowledgeable and answered all of our questions. My wife has her new dream car and couldn't be happier. Happy wife, happy life.

Michele B.

Jul 11, 2016

Buying a car at Subaru of Puyallup was fantastic! I had never bought a car myself before and came in with some anxiety about being new to the whole buying a car experience. I was pretty set on a budget, but didn't know exactly what I wanted or what would work best for me. As soon as I arrived Mac Canfield offered his assistance to me. He made me feel completely comfortable and was genuinely interested in finding me a car that would suit me and my budget perfectly. I never once felt pressured, hassled or rushed...definitely stress free as advertised. That day I drove home in my new 2011 Nissan Sentra and absolutely love it!! I really appreciated Mac's kindness, patience and ability to help me find my perfect car along with making it such an enjoyable experience!!

Krystina Stuefen

Jul 10, 2016

I just purchased a 2013 Hyundai Elantra from Subaru of Puyallup. We had the pleasure of working with Kymberly Ruff! Not only did she get us the best deal around but every staff member treated us in a professional manner . Never did we feel pressured or bombarded by sales. I highly recommend visiting Kymberly, she made things very easy and time efficient! Thank you Kym!

Scott S

Jul 7, 2016

They were great! Very patient, gave us time and space to talk and make our decisions. Even though they are renovating their building they made us as comfortable as possible.

Hotrod MV

Jul 5, 2016

Our salesperson, Kimberlee, was extremely helpful and courteous. Couldn't ask for a better one. My daughter bought a used car here and had some problems with it, but the service department went the extra mile to help her out. Hopefully, I won't have to use them for any thing other than standard maintenance with our new Legacy

Jeremy

Jul 2, 2016

Thank You Shelly and Judi from the internet dept. for all the hard work. I had a great experience purchasing my 2013 Legacy. And then for Rick and Wade to finish the process.Thank you all!!Jeremy

Nancy Harris

Jun 28, 2016

Dennis was Awesome. Personable, Friendly, Knowledgeable and Helpful!! No Pressure No Stress

JD3117

Jun 23, 2016

I'd planned to visit both the Subaru and Chevy dealerships in Puyallup. When I arrived at Subaru I had time to walk around and view all of my options however I was never ignored, the salesman just watched from a distance then came over when he could see that I was ready. He was very friendly and knowledgeable. He listened to what I wanted then provided me with all of my options; no pressure at all. I felt like he wanted to make sure that I got into the right car. Within an hour I had the car I wanted picked out. Due to a previously scheduled appointment, he provided me with another salesman to continue assisting although he continued to stop by and check on me when he could. There was absolutely no change in service; he was just and friendly and knowledgeable. The entire team, Joe and Mac including Wade from Finance, helped me to get the best deal I could and made sure I was happy with it. Needless to say I never made it to the Chevy dealership.

Kateeoc02

Jun 22, 2016

Kimberlee was amazing! My husband and I bought our first car together this past weekend and we are very happy with how everything went. My father was tagging along with us and he was even blown away... This is a big compliment as he is a big car buyer. Love the car, loved the service, Kimberlee was very fun and very sweet. Considering how long it takes to buy a car, we had a blast!

Josh6648

Jun 18, 2016

It was a stress free experience working with Dennis. I bought my 2012 Kia Soul in about an hour. Dennis was very helpful, but also not pushy and Overbearing. With all of the stresses and frustrations that come with buying a car, it was refreshing to do business with a salesman and a company like this. Would recommend them to anyone in search of a vehicle!

Cory and Casey

Jun 13, 2016

This was my daughter's first car buying experience and I warned her in advanced about all the shady sales tactics that I encountered in the past with other car dealers. Was I surprised to find that instead we received superior customer service from all the friendly people we met at Subaru of Puyallup. As their motto stated, it was indeed a 'stress free' buying experience. No price haggling. No high pressure sales tactics. The amount we paid was about the amount I would reasonably expect if I did have to negotiate a price. I especially liked the fact that we were not pressured into buying extended warranties, undercoat painting or other expensive add-ons which usually are not necessary. If you want a stress free buying experience from a friendly and professional sales staff, I would highly recommend Subaru of Puyallup.

Cathy

Jun 8, 2016

I bought a new Crosstrek from Kym Ruff at Subaru of Puyallup and it was the best car buying experience I've ever had!! Kym was the perfect combination of professional and friendly. She really helped me understand my options and did am amazing job teaching me about all the wonderful technology in my car. So happy with the car and the experience!

Cathy

Jun 8, 2016

I bought a new Crosstrek from Kym Ruff at Subaru of Puyallup and it was the best car buying experience I've ever had!! Kym was the perfect combination of professional and friendly. She really helped me understand my options and did am amazing job teaching me about all the wonderful technology in my car. So happy with the car and the experience!

Andy

Jun 7, 2016

I bought 2016 Outback last Sunday, stress free and no back and forth. Great price and below Kelly Blue Book fair purchase price..

TODOUBLED

Jun 5, 2016

George and Kimberlee were excellent sales people. The showroom has a great atmosphere and would recommend Puyallup Subaru to anyone looking to purchase a new Subaru

montypaintsalot

May 29, 2016

My Certified Sales Representative Kirk Schroll did a great job .went in to make the deal with very little money thanking that would never go for it ,and Kirk and his finance team made it happen and now I'm driving around in a brand new 2016 subaru legacy THANKS!!

Jean S.

May 28, 2016

I had an excellent buying experience with Heather Davis. She's a warm, personable young lady who knows and could explain everything about the car I wanted and how it worked. She made my choices easy and stress free. I usually have some buyer's remorse on bigger purchases, but I'm just enjoying my new Forester too much for that. Thanks Heather and Wade and helping me through this process.

Matt B

May 25, 2016

Subaru of Puyallup's slogan of "Stress Free" is not just lip service-- my wife and I just purchased a beautiful Carbide Gray 2016 Outback Limited with Eyesight (a MUST HAVE option) from this fine dealership this past Sunday. An effort to keep things stress free was evident with each employee we had dealings with that day. I had met our salesperson, Kimberlee Cade, a few weeks prior to our day of purchase, and she was extremely friendly and attentive to our needs. Upon informing her of our first choice of color and trim level, I was pleasantly surprised to have her contact me a week later to let me know that an Outback of our exact preference had just showed up at the dealership. Obviously, we acted fast to make sure it would be coming home with us, and we appreciated Kimberlee's pro-activeness to help make sure that happened. On the day of purchase, Kimberlee met up with us first thing in the morning, took us on a final test-drive, and went over all the key features of the Outback. The entire time, she was very friendly, laid-back, and easy to talk to. Kimberlee was never pushy, shady, or behaved in any negative fashion that you seem to see so often from salespeople elsewhere. In fact, it was almost like hanging out with a friend-- very casual with no pressure. When it came time to talk money, we dealt with Wade Finley, who I have to say was the most amazing finance manager I've ever done business with. He, like Kimberlee, was extremely friendly and personable, down to earth, and explained everything plainly, in an easy-to-understand manner. The financing Wade was able to get us totally defied our expectations, and we truly believe he worked extremely hard to get the deal he did for us. Wade was the exact opposite of the negative stereotypes typically attached to the "scary finance manager". Another testament to the "stress free" environment the team cultivates at Subaru of Puyallup: throughout the course of our time there as we went through the purchasing process, several employees, who had nothing to do with our purchase, stopped and said "hi", asked us how we were doing, and another even congratulated us on our purchase when the deal was finalized. One salesperson (I believe it was Jerry Harris), had just returned from the store with ice cream sandwiches, presumably for the employee break room, but nonetheless, stopped at our desk to offer one each to my wife and I.These are all little things that add up to paint a very positive picture of the team at Subaru of Puyallup. After everything was wrapped up, Kimberlee walked us out to our new Outback, went over a few more last-minute things, and warmly congratulated us and wished us well. My wife and I couldn't have been more impressed with Kimberlee, Wade, and the whole team that day. I'm looking forward to continuing my relationship with the team when we take our Outback in for servicing / parts / maintenance, etc. We will definitely be referring anybody we know who is looking to buy an automobile to Subaru of Puyallup without reservation. Thanks again, Subaru of Puyallup, for a truly "Stress Free" experience!

MattB

May 24, 2016

Subaru of Puyallup's slogan of "Stress Free" is not just lip service-- my wife and I just purchased a beautiful Carbide Gray 2016 Outback Limited with Eyesight (a MUST HAVE option) from this fine dealership this past Sunday. An effort to keep things stress free was evident with each employee we had dealings with that day. I had met our salesperson, Kimberlee Cade, a few weeks prior to our day of purchase, and she was extremely friendly and attentive to our needs. Upon informing her of our first choice of color and trim level, I was pleasantly surprised to have her contact me a week later to let me know that an Outback of our exact preference had just showed up at the dealership. Obviously, we acted fast to make sure it would be coming home with us, and we appreciated Kimberlee's pro-activeness to help make sure that happened. On the day of purchase, Kimberlee met up with us first thing in the morning, took us on a final test-drive, and went over all the key features of the Outback. The entire time, she was very friendly, laid-back, and easy to talk to. Kimberlee was never pushy, shady, or behaved in any negative fashion that you seem to see so often from salespeople elsewhere. In fact, it was almost like hanging out with a friend-- very casual with no pressure.When it came time to talk money, we dealt with Wade Finley, who I have to say was the most amazing finance manager I've ever done business with. He, like Kimberlee, was extremely friendly and personable, down to earth, and explained everything plainly, in an easy-to-understand manner. The financing Wade was able to get us totally defied our expectations, and we truly believe he worked extremely hard to get the deal he did for us. Wade was the exact opposite of the negative stereotypes typically attached to the "scary finance manager".Another testament to the "stress free" environment the team cultivates at Subaru of Puyallup: throughout the course of our time there as we went through the purchasing process, several employees, who had nothing to do with our purchase, stopped and said "hi", asked us how we were doing, and another even congratulated us on our purchase when the deal was finalized. One salesperson (I believe it was Jerry Harris), had just returned from the store with ice cream sandwiches, presumably for the employee break room, but nonetheless, stopped at our desk to offer one each to my wife and I.These are all little things that add up to paint a very positive picture of the team at Subaru of Puyallup. After everything was wrapped up, Kimberlee walked us out to our new Outback, went over a few more last-minute things, and warmly congratulated us and wished us well. My wife and I couldn't have been more impressed with Kimberlee, Wade, and the whole team that day. I'm looking forward to continuing my relationship with the team when we take our Outback in for servicing / parts / maintenance, etc. We will definitely be referring anybody we know who is looking to buy an automobile to Subaru of Puyallup without reservation. Thanks again, Subaru of Puyallup, for a truly "Stress Free" experience!

Hawk12

May 17, 2016

This place was a refreshing change. There no pressure easy go attitude made for a great buying experience.

Christopher Frazier

May 17, 2016

Great experience. I was amazed with the stress free experience and very satisfied with the vehicle I purchased. They helped me find the car for me, got me a great deal, and I will be a customer for life. I highly recommend.

Gingin123

May 7, 2016

Our Car buying experience was one of the best I have ever had. There was no pressure from the moment we walked in for a test drive to the moment of purchase about a month later. We chose the exact car we wanted and made an appointment to come in an buy it. We knew that we would be pressed for time that day so our rep Heather had it set aside for us detailed and ready so that we would not have to wait after our paperwork went through to take it and go. We would recommend Subaru of Puyallup and Heather to anyone.

Bob62

May 6, 2016

Very enjoyable. It's been awhile since I've been at a dealership. It was obvious I picked the right one, the moment I walked in the door. The service was exceptional, the deal was better than I anticipated.

Subarugal

May 4, 2016

I went to have my Subaru serviced on a beautiful sunny morning, I asked Dave about upgrading current Subaru. Drove two 2016 Subaru's & chose the second one. I may have gotten a little more for my trade in, but in the end, I have a beautiful Jasmine Green Subaru.

RFierro

May 3, 2016

Buying a car can be a high-stress, high-pressure situation - at Subaru of Puyallup, we experience neither of those things. I contact Justin Peoples via referral and I must say, he made the entire buying experience stress-free and very enjoyable! Justin knew what I was looking for and found it for me in less than 24 hours. Not only did he give me fair and honest pricing, he even went the extra mile to walk us through operation of all of our vehicle features. That is truly the mark of someone who cares for their customers. I absolutely recommend visiting Justin Peoples over at Subaru of Puyallup, he may just find you the car of your dreams!

rdfierro

May 3, 2016

Buying a car can be a high-stress, high-pressure situation - at Subaru of Puyallup, we experience neither of those things. I contact Justin Peoples via referral and I must say, he made the entire buying experience stress-free and very enjoyable! Justin knew what I was looking for and found it for me in less than 24 hours. Not only did he give me fair and honest pricing, he even went the extra mile to walk us through operation of all of our vehicle features. That is truly the mark of someone who cares for their customers. I absolutely recommend visiting Justin Peoples over at Subaru of Puyallup, he may just find you the car of your dreams!

Evan

May 2, 2016

Worked with Justin Peoples and had a wonderful experience

KEVINQ

May 2, 2016

My 05 forester was deteriorating from the many many miles I put on it and It needed a huge engine overhaul. it was stressful to decide to fix it or not. that stress went away once I met heather Davis. from start to finish she focused on what I wanted in the new car. coming from a family of Subaru owners, I didn't need a fancy/flashy car...just something to get me point A to point B with all the gear I bring with me to the mountain. STRESS FREE process working with heather....got to come home with my new 2016 Forster. DEFINITELY referring everyone to heather.

Yamez

Apr 30, 2016

I walked in one day just looking and testing, she let me test drive a 2016 Subaru legacy limited, and that car was amazing, sadly out of my price range, so they had a black 2015 Legacy limited that was close to my price range, Kimberlee worked with me and got the car in my price range, she held onto it for me, was a great a saleswomen, she did a great job with the stress free policy they have at that dealership, I am loving my 2015 Subaru Legacy limited has everything I wanted. Thank you Kim for working with me!

Kevin Q

Apr 29, 2016

My 05 forester was deteriorating from the many many miles I put on it and It needed a huge engine overhaul. it was stressful to decide to fix it or not. that stress went away once I met heather Davis. from start to finish she focused on what I wanted in the new car. coming from a family of Subaru owners, I didn't need a fancy/flashy car...just something to get me point A to point B with all the gear I bring with me to the mountain. STRESS FREE process working with heather....got to come home with my new 2016 Forster. DEFINITELY referring everyone to heather.

KimmyLR

Apr 29, 2016

I had a no nonsense experience that was positive and minus drama! Jerry Harris was friendly and thorough! Would buy from them again and recommend!

Kevin Quimosing

Apr 29, 2016

My 05 forester was deteriorating from the many many miles I put on it and It needed a huge engine overhaul. it was stressful to decide to fix it or not. that stress went away once I met heather Davis. from start to finish she focused on what I wanted in the new car. coming from a family of Subaru owners, I didn't need a fancy/flashy car...just something to get me point A to point B with all the gear I bring with me to the mountain. STRESS FREE process working with heather....got to come home with my new 2016 Forster. DEFINITELY referring everyone to heather.

Jesse W

Apr 25, 2016

I recently purchased my first new car here and I have to say the experience was wonderful. Comparatively to the other dealerships I visited, Subaru of Puyallup truly is a stress free experience. My sales rep Kimberlee Cade was amazing and worked with me to get the car that I wanted. She got me great value for my trade in and an unheard of interest rate for a first time buyer. I'm enjoying my new car to the fullest right now, and will definitely be back in the future when it's time for another purchase. I can't recommend them highly enough.

Lovemysubaru

Apr 25, 2016

I have to admit, buying a car is my least favorite thing to do - but puyalup Subaru made it a fast and excellent experience!! We worked with Kirk and he was great!!

Jtwolf22

Apr 25, 2016

I recently purchased my first new car here and I have to say the experience was wonderful. Comparatively to the other dealerships I visited, Subaru of Puyallup truly is a stress free experience. My sales rep Kimberlee Cade was amazing and worked with me to get the car that I wanted. She got me great value for my trade in and an unheard of interest rate for a first time buyer. I'm enjoying my new car to the fullest right now, and will definitely be back in the future when it's time for another purchase. I can't recommend them highly enough.

David Childs

Apr 25, 2016

George Mayfield helped us greatly with all of our questions and helped us through this experience. By showing us all of the options, between buying a used car, or a new one, he helped us make the best decision for us, which ended up being a new car, which was only slightly more money than the used one that we originally came in to look at. In addition, he spent time with us just talking and enjoying our company.The experience of buying a car was made much easier because of the help of George Mayfield!We also appreciated the financial help from Rachel Kemak, she helped us with all of the options, and gave us good advice about taking only the options that we needed or would help us, not necessarily just costing more money. She was very personable and enjoyable to work with.Overall, we thought this was a great experience, and we would gladly recommend Subaru of Puyallup to anyone.

Steve Harvey

Apr 20, 2016

"Thank you!!!!!!!!" First of all I want to say I love my new forester and I wanted to thank Heather Davis for the great help for making it possible for us to get into our new car.

happy pappy

Apr 20, 2016

First of all I want to say I love my new forester and I wanted to thank Heather Davis for the great help for making it possible for us to get into our new car.

Garry

Apr 17, 2016

We found a car on the dealer's website. It was pretty close to what we wanted. Justin Peoples helped us. We quickly came to an agreement as to price. He wasn't hooping that we would fund his trip to Hawaii and we weren't looking for a free car. So, all worked out fine..We would do business with Justin and Subaru of Puyallup again if we need another car.

Jackie Hann

Apr 15, 2016

I was beginning to wonder if I'd ever find the right car for me. Then I met Dennis Ecklund at Puyallup Subaru. He easily sensed my frustration and went out of his way to make me comfortable with my search. Dennis was patient and answered all my questions expertly. After driving a Forester that day I had to have one!! Dennis found exactly the one I wanted in Seattle and got it to Puyallup that same day and I brought it home. He made it an enjoyable experience with expertise and humor. I know that he will be there if I need more information or help. Matt Harnish walked me through the options and paperwork so easily and efficiently that I hardly realized it was happening. That is an amazing talent! The Service dept. has easy access and appears to be very well run. I look forward to working with Puyallup Subaru for many years to come. Thank You!!

Maritza

Apr 12, 2016

! I love my new Subaru Impreza! Heather Davis I wanted to personally thank you for taking such great care of us and helping my husband and I find the perfect car. I can honestly say I have NO buyers remorse. After driving around in my 15 year old car I did not want to make a hasty decision or invest in something that was not a good fit for us. I sort of had an idea of what I kind of vehicle I wanted but didnt have a lot of information. Heather gave me a ton of information of what Subaru has to offer and what options were available. She really knows her stuff. What I didnt want was to be pressured into buying a car. It was surprising I didnt get any annoying phone calls or emails. More than a week went by and we made our decision. We were able to schedule an appointment with Heather and the same day rode home in our new Impreza in my favorite color with all the upgrades and special features I was looking for. The only drawback was I had to bring it back to install the enhanced security system and I had to leave my baby there all day long. All kidding aside, again we were well taken care of with a great loaner car and quick easy in and out service. I am going to love working with Subaru for all my servicing and future purchases. Thank you Heather, Wade, Andrew (in service) and all the folk at Subaru for the professional service. See ya around Puyallup! Ill be the one in the sporty blue Impreza :)

Maritza Pack

Apr 12, 2016

I love my new Subaru Impreza! Heather Davis I wanted to personally thank you for taking such great care of us and helping my husband and I find the perfect car. I can honestly say I have NO buyers remorse. After driving around in my 15 year old car I did not want to make a hasty decision or invest in something that was not a good fit for us. I sort of had an idea of what I kind of vehicle I wanted but didnt have a lot of information. Heather gave me a ton of information of what Subaru has to offer and what options were available. She really knows her stuff. What I didnt want was to be pressured into buying a car. It was surprising I didnt get any annoying phone calls or emails. More than a week went by and we made our decision. We were able to schedule an appointment with Heather and the same day rode home in our new Impreza in my favorite color with all the upgrades and special features I was looking for. The only drawback was I had to bring it back to install the enhanced security system and I had to leave my baby there all day long. All kidding aside, again we were well taken care of with a great loaner car and quick easy in and out service. I am going to love working with Subaru for all my servicing and future purchases.Thank you Heather, Wade, Andrew (in service) and all the folk at Subaru for the professional service. See ya around Puyallup! Ill be the one in the sporty blue Impreza :)

Heidi S.

Apr 11, 2016

I loved my experience at Subaru of Puyallup. I purchased my 2016 Outback from Dave Warmack and he was very professional and just all around the best salesperson I have ever dealt with. My whole experience was amazing and I would rate my experience a "10" +++ and feel I would highly recommend my friends and family if they were in the market for a new car. Matt H. was great to work with as well in financing.

Emily C.

Apr 10, 2016

I had a wonderful first time brand-new car shopping experience at Puyallup Subaru. Thanks to Dave Warmack. He answered every question I could have imagined. He also was very through, and knowledgeable of the Subaru Cross Trek. I'm thrilled with my purchase, and will be telling everyone to see Dave at Puyallup Subaru for their car buying needs.

Emily Crantz

Apr 10, 2016

I had a wonderful first time brand-new car buying experience at Puyallup Subaru, thanks to Dave Warmack. He answered every question I could have imagined. He also was very through, and knowledgeable of the Subaru Cross Trek. Zero stress. And when the exact car I wanted wasn't on the lot, Dave had it ordered, and kept me posted on the on goings of my car. I'm thrilled with my purchase, and will be telling everyone to see Dave at Puyallup Subaru for their car buying needs.

Izzy

Apr 6, 2016

Our car shopping experience at Subaru of Puyallup was great. Mac Canfield was was very helpful through the whole process. He is dedicated to his customers and very professional. We look forward to many years of driving our Forester!

Hal

Apr 6, 2016

I was greeted and assisted by Jerry Harris upon my arrival and the process of trading in my car was the quickest and most enjoyable experience I have had with any dealer. Thank you again everyone at Subaru of Puyallup!

ML2016

Apr 5, 2016

I recently purchased an Outback 3.6R from Dave Warmack at Subaru of Puyallup. The car that I wanted was not on the lot, but Dave found what I wanted in only one day, had the desired options installed and called to tell me the car was ready for pick-up. Dave was a pleasure to work with throughout the purchase process. He is knowledgeable and really knows how to listen to what his customer is looking for. Rachel Kemak processed the purchase paperwork quickly, and answered questions clearly.

Anubis2016

Apr 5, 2016

I could not have asked for a better car buying experience. Jerome was amazing. He went out of his way to make sure I got exactly what I wanted, and I did!

ML2016

Apr 5, 2016

I recently purchased an Outback 3.6R from Dave Warmack at Subaru of Puyallup. The car that I wanted was not on the lot, but Dave found what I wanted in only one day, had the desired options installed and called to tell me the car was ready for pick-up. Dave was a pleasure to work with throughout the purchase process. He is knowledgeable and really knows how to listen to what his customer is looking for. Rachel Kemak processed the purchase paperwork quickly, and answered questions clearly.

Chris Miller

Apr 3, 2016

I was well taken care of by Brian and Wade. From the moment we pulled into the crowded lot and was told to make our own spot, until we left with my new Forester, I was extremely pleased with the care I received. They were compassionate regarding my situation and treated me with respect. I would highly recommend Puyallup Subaru.

Henry

Apr 1, 2016

I bought my second Subaru just the other day. I visited several other dealers in the area, and everyone was very pushy at those places. I felt like I was being trapped and coerced into making a purchase, so I bailed. I went to Subaru of Puyallup, and it was LOW LOW STRESS. I mean, the salesperson at one point even asked me if I had visited the other dealers to make sure I was getting what I wanted. Rick was super knowledgeable, funny, personable, and seemed like he really had my best interests in mind. He NEVER tried to upsell me or get me to sign up for things I didn't need. What's more is that Subaru makes the best cars around in their price point. I love my Legacy, and I got it at a price I wanted to pay. Seriously, I won't even go to another dealership again; I will go straight to Subaru of Puyallup and save myself the headache of the other places.

Stratoman85

Apr 1, 2016

I bought my second Subaru just the other day. I visited several other dealers in the area, and everyone was very pushy at those places. I felt like I was being trapped and coerced into making a purchase, so I bailed. I went to Subaru of Puyallup, and it was LOW LOW STRESS. I mean, the salesperson at one point even asked me if I had visited the other dealers to make sure I was getting what I wanted. Rick was super knowledgeable, funny, personable, and seemed like he really had my best interests in mind. He NEVER tried to upsell me or get me to sign up for things I didn't need. He even encouraged me to drive as many cars as I wanted as many times as I felt necessary! What's more is that Subaru makes the best cars around in their price point. I love my Legacy, and I got it at a price I wanted to pay. Seriously, I won't even go to another dealership again; I will go straight to Subaru of Puyallup and save myself the headache of the other places.

cam p

Mar 30, 2016

my 3rd car from Subaru of Puyallup. this one was a used car. and it ended up having a little oil leak a couples days of driving it. I called them they said bring it in for them to look at it. I was worried ok what kind of bill am I gonna get for this since there was no warrenty. they kept the car for 4 days waiting on parts and gave me a nice loaner car all free of charge. Thank you Jerome sirmans.

Meb558

Mar 30, 2016

From the minute I was approached by Mac (Michael Canfield) I felt very comfortable and usually stressful car buying experience was anything but that. I was never pressured and the decision of making a major purchase such as a car was left totally up to me which I sincerely appreciated. Mac was friendly, knowledgeable and patient. He was also very polite in his response to my sense of humor which at times may not be worthy of a response??Wade in finance also knew his job well and was definitely a people person. My girlfriend and I were likely responsible for the deal taking longer than it could have simply because we enjoyed chatting with him. Very happy with my new 3.6 Outback. Will return when need arises. Thanks to allMike Bender

Bryan and Kathy

Mar 29, 2016

After shopping the local Portland area for a new Outback 3.6R and not finding the deal we wanted we started calling dealers in a wider geographic range. My wife Kathy got in touch with Dave Warmack at the Puyallup dealership and over the phone worked out a fantastic deal for exactly what we wanted both in the vehicle and in the financing, They were super friendly and had the vehicle ready and waiting for us on Easter weekend when we were able to make the pickup. We will definitely be calling Dave again when it comes time to replace our other vehicle. I highly recommend both Dave and Subaru Puyallup to anyone looking for a Subaru! Bryan and Kathy

Bryan and Kathy

Mar 28, 2016

After shopping the local Portland area for a new Outback 3.6R and not finding the deal we wanted we started calling dealers in a wider geographic range. My wife Kathy got in touch with Dave Warmack at the Puyallup dealership and over the phone worked out a fantastic deal for exactly what we wanted both in the vehicle and in the financing, They were super friendly and had the vehicle ready and waiting for us on Easter weekend when we were able to make the pickup. We will definitely be calling Dave again when it comes time to replace our other vehicle. I highly recommend both Dave and Subaru Puyallup to anyone looking for a Subaru!Bryan and Kathy

Jimmy C

Mar 26, 2016

Thanks to Kimberlee for helping me to purchase my dream car! I've wanted a Subaru Outback since I was a kid. Kimberlee was knowledgeable and patient as she guided me through the purchase process at my own pace. Thanks again!

Jimmy C

Mar 26, 2016

Thanks to Kimberlee for helping me to purchase my dream car! I've wanted a Subaru Outback since I was a kid. Kimberlee was knowledgeable and patient as she guided me through the purchase process at my own pace. Thanks again!

Scott W.

Mar 25, 2016

They treated me like a customer. I got the feeling they wanted to treat me well, so I would come back one day and tell all my friends about them. I have told about 6 people so far. Great job !!!! Thanks so much !!!!!

Don/Cheryl..happy buyers

Mar 25, 2016

Justine was and Is one of the most considerate salespersons i have dealt with in my years of buying cars(68 Years old)he not only explained every aspect of the sale he also took time to explain all of the features of the Car and features the dealer had to offer,......if all car sales people were like Justin the geoup might get a better reputation,it seemed like Justin would give us as much time as two old people needed to understand a little of today's te ! My wife and I will have NO problem recommending Justin to anyone for a truly Stress free buying experience.

Crosstrek

Mar 25, 2016

Our experience started out good, but we ended up buying from another dealership. We found that Puyallup's inventory didn't carry a lot of Impreza 5Ds or Crosstreks, especially with the Limited packages which is what we were looking for. I could see how people could have a great experience here if they were looking for something else, like an Outback. They also offered a fair price on our trade-in. The sales person, Dennis, was helpful and not pushy which we appreciated, but he also didn't seem very motivated to help us find exactly what we wanted. He couldn't seem to find what we wanted, but other dealerships were able to find it so I'm not sure why Dennis couldn't. I ended this experience with Subaru of Puyallup a little frustrated, but happy we went to Tacoma Subaru where we received great service and are very happy with our brand new Crosstrek Limited :)

Pat2016

Mar 24, 2016

Kimberlee took her time with us and was very patient. She is very knowledgeable about the Outback we purchased and explained in detail all of the electronics and workings of the car. She was awesome in getting us the price we could afford. Thanks, Kimberlee!Wade in Finance made that whole process go smoothly and we enjoyed chatting with him too. Thanks, Wade!

Ella

Mar 23, 2016

Jerome helps us find the right car for us and was very helpful at getting the car we wanted. He was personable and was very patient with us as we brought him in on his day off and never complained but was happy to help us in anyway. He made it stress free for my husband and I to buy the car and made us comfortable with the purchase. I would recommend Jerome and Subaru of Puyallup to everyone

Ellagamotis

Mar 23, 2016

Jerome helps us find the right car for us and was very helpful at getting the car we wanted. He was personable and was very patient with us as we brought him in on his day off and never complained but was happy to help us in anyway. He made it stress free for my husband and I to buy the car and made us comfortable with the purchase. I would recommend Jerome and Subaru of Puyallup to everyone!

styrum

Mar 21, 2016

We worked with Rick Whyte and he was awesome and extremely professional making it indeed stress free. Rick explained everything about the car, answered all the questions and was a pleasure to communicate with in general.

Subaru

Mar 21, 2016

We love our new Forester very muchHeather was very patient and friendly with the Best Buy experience and stress-free but definitely would refer her again

styrum

Mar 21, 2016

We worked with Rick Whyte and he was awesome and extremely professional making it indeed stress free. Rick explained everything about the car, answered all the questions and was a pleasure to communicate with in general.

Cindy

Mar 21, 2016

We just purchased our second vehicle from Subaru of puyallup, which is a testament in itself. Everything flowed smoothly and I will recommend then in the future.

Hal & Adriana

Mar 20, 2016

What a great car buying experience, our salesman Jerry Harris was terrific, patient, knowledgeable and highly professional. Jerry explained things exceedingly well with absolutely no pressure to buy and sold us on making our next purchase to be the right Sabaru to fit our needs and desires. We love our new Sabaru Forester, and the whole buying process was just as they advertised "No Stress".

Jim H.

Mar 20, 2016

Purchased a used Subaru this past weekend from Puyallup Subaru, very pleased with the no pressure buying experience. We also very much enjoyed working with our sales representative ( Kym Ruff ) very personable and pleasant to work with. Overall very happy with our purchase and buying experience with this dealership.

bballer4209

Mar 18, 2016

Joe Helm at Subaru of Puyallup was the BEST ! He helped my husband get into our 2012 Mazda 3 , he made the experience feel like chatting with a friend. Joe went above & beyond to make the day great , we will be back !

BRUCE, CAR NUT

Mar 16, 2016

BOUGHT A OUTBACK LIMITED FROM JERRY. HE IS A REAL PERSON AND SO EASY TO WORK WITH. JERRY ACTUALLY MADE IT FUN! THIS SOUNDS CRAZY BUT THIS IS MY 2ND NEW SUBARU IN SIX MONTHS. THE DEALERSHIP IS GREAT FROM RACHEL IN FINANCE, TO THE SERVICE AND PARTS DEPARTMENT. THANKS FOR ALL YOU HAVE DONE FOR A 9 TIME SUBARU OWNER AND A NEW CAR FREAK. BRUCE.

Copecetic92

Mar 16, 2016

The experience i had at Subaru of Puyallup was everything i could have hoped for while purchasing my car. Joe Helm listened to everything i wanted, and gave me more than i could have asked for. I will be recommending so many of my friends to the Subaru of Puyallup for all there future car needs. Big thanks to JOE HELM employee at Subaru of Puyallup Tyler Copeland

D1452145

Mar 16, 2016

We love our new Forester very muchHeather was very patient and friendly with the Best Buy experience and stress-free but definitely would refer her again.

Mark and Janet

Mar 15, 2016

We worked with Justin Peoples and purchased a new Forester Touring Model. Justin is a Subaru owner and an expert on all the products and features. He helped us get a great car at our price and walked us through all the features during delivery. We had a great buying experience !

Tyler Copeland

Mar 14, 2016

The experience i had at Subaru of Puyallup was everything i could have hoped for while purchasing my car. Joe Helm listened to everything i wanted, and gave me more than i could have asked for. I will be recommending so many of my friends to the Subaru of Puyallup for all there future car needs. Big thanks to JOE HELM employee at Subaru of Puyallup Tyler Copeland

JeepGirl

Mar 10, 2016

My sales representative was Dave W. and it went so well! I was very worried as I have been through a few dealerships trying to get a good deal knowing what I needed and what I could afford. I explained this and they were able to get me what I needed and a warranty on my 2010 Jeep Wrangler all for what I could afford! It truly was stress free!

Jess

Mar 8, 2016

Had a great experience working with Kym. Hadn't planned on a subaru!

Maria Alt

Mar 6, 2016

Hi Heather, It was a great experience with you when I came to shop a car for myself. You were very helpful and patient with me. You were very thorough in explaining all the necessary details of my new car to me, Thank you for the beautiful tulips. That was very nice of you. I like my car very much. Good luck to you. Sincerely, Maria

Subaru Family

Mar 4, 2016

We purchased a new Subaru Outback for our Daughter in 2013 from Puyallup Subaru, and have had a great experience right from the details of the purchase experience, as well as servicing and maintenance. They, truly make it "stress free", just as advertised at Puyallup! We have been very happy with the quality, dependability, safety and performance of this car. So much so, that we returned and purchased our own 2016 Subaru Outback in February! It has been the same great, "stress free" experience for us again! Thank you to Chris and all the Subaru team at Puyallup!

j

Feb 28, 2016

Subaru of Puyallup = Outstanding Dick Hannah Subaru = Dishonest/aggressiveWe recently purchased a new 2016 Outback Limited from Subaru of Puyallup. Because we lived in a remote area far from most Subaru dealers, we dealt with dealers in Washington, northern Oregon and western Idaho. We interacted with 8 different dealers through the internet and 5 of those we visited in person. Most were somewhat honest and only mildly pushy with their sales tactics. Two were quite dishonest and downright aggressive (see comments at end of this review).My wife and I are not spring chickens nor are we very gullible. Above all, we appreciate honesty. Kimberlee of Subaru of Puyallup accepted an offer we presented over the phone and the car was as they described when we picked it up. Only one other dealer would supposedly match our offer but they proved untrustworthy.Kimberlee was very honest about what she did know (which was quite impressive) and would admit if she did not know something. She was always quick to get us an answer when she did not know it at the time. She spent the time showing us all the features of the car. The sales manager was actually pleasant to deal with. I do not think that has ever happened to us before. He did not try to upsell other cars or services to us that we did not want. He was excellent at processing our out-of-state purchase. I never thought I would say a car dealership demonstrated integrity until we purchase our car here. I would shop here again and send a close friend or family member here.Of those dealerships Dick Hannah Subaru and Subaru of Bend proved to be the most dishonest. The unbiased Yelp reviews agree. Our experience with Dick Hannah Subaru was by far the worse. Our experience with Jerimiah was miserable. It was like pulling teeth to get a written quote from him. When we finally did, it was incomplete and from his personal cell, not the dealership. He would not take a down payment from us which we requested to help make sure the car would be there after we drove 5 hours. After we were assured he had reserved a car for us, it was still listed for sale on their website. This tactic likely works for them as it would allow them to sell the reserved car to someone else and then do a bait and switch after we got there. In all honestly the dealership must promote that type of behavior by their sales people. Jerimiah was likely following direction from his managers. IF YOU ARE DOING A PHONE OR INTERNET DEAL TO BUY CAR, AVOID DICK HANAH SUBARU.

Kerrich Nicholson

Feb 27, 2016

I highly recommend this dealership for their integrity, patience, and knowledge. Chris Forest was my dealer and I will be purchasing from him again! Thanks for everything!

Margie Jordan

Feb 24, 2016

I've been hearing the adds on the radio about the "StressLess" buying process at Subaru of Puyallup. Well, I can vouch for it. I work across the street and was surfing the internet for a car before work Tuesday morning. I found one that looked promising so as soon as I got to work I called the numbe shown on the website. Kimberlee McPherson answered my call and assured me the vehicle was at the lot across from my workplace. I made arrangements to walk over for a test drive during my lunch. Kimberlee met me in the parking lot, the car was ready to go and away we went. The test drive was a success. Kimberlee put a tag in the car and put it aside for my better half to come inspect when he got off work at 5:30pm that day. We took it for another test drive and decided to purchase that night. We were home with our purchase by 8:00pm. There was absolutely NO STRESS. Kimberlee and Wade were so friendly and helpful. Thank you, Puyallup Subaru!

DLHoward

Feb 20, 2016

Purchased my second Forester from Subaru of Puyallup. Other dealerships need to take notes from these people. Their attention to detail and taking care of the customer is above and beyond. When they say they have a stress free experience, they definitely mean it! I never felt pressured and it was another excellent purchase. I don't know any other dealership that offers a massage while you wait for your car to have an oil change! I am so excited about my purchase and if you are in the market go see Heather Davis and Wade Finley at Subaru of Puyallup. This is the place to go for the fairest priced vehicles, and salespeople in the area. When they say they have a "stress free" experience, they definitely mean it! From first walking up and being greeted by Heather to leaving with my "new to me" Forester.

Needed a car

Feb 20, 2016

I bought a car from Subaru of Puyallyp and it was a great car buying experience. The salesman, Jerry, did an amazing job and was such a genuine person I could tell he cared and really wanted to get my into the car I needed and wanted. Buying a car is often stressful and nerve wrecking, but I was pleased at how efficient yet comforting the experience was. I would definitely recommend this dealer to anyone who needs a car and am extremely grateful for the staff that helped me.

Chris Turner

Feb 17, 2016

Just walked in for a test drive and walked out with a Subaru WRX STI Limited!! Beautiful car for a great price! Their no hassle sales team were courteous and direct. The whole process only took a couple hours. Definitely worth the 4 hour drive from central Washington. I've been looking for months and Subaru of Puyallup had the best price for the vehicle of my dreams. Thank you guys!

Shelby

Feb 16, 2016

This is hands down the place to go! Best prices, vehicles, and salespeople in the area. When they say they have a "stress free" experience, they definitely mean it! From first walking up to leaving with our new Crosstrek, everyone was kind, knowledgeable, and no pressure. My salesperson Dennis Ecklund, was fantastic at his job and made the whole experience fun.

robyn

Feb 15, 2016

Literally had the best experience here! George Mayfield is my go to guy when i need anything from Subaru. I have been in many times before and the stars were never aligned but he and i worked together and this past saturday i walked out with a 2016 Forrester! The deal was quick and painless and like no ever experience I have ever had. My last car i bough from Kia in Tacoma and spent ALL day there. I was at Subaru less than 2 hours from start to finish! They didn't waste my time and had everything in order without rushing me in or out. They answered every question and made sure that i was set before letting me loose into the wild. George is THE best and i strongly encourage you to go see him with any car needs!! He really needs to be a trainer because he knows how to make the customer experience out of this world! I have already recommended Subaru to other people and will continue to do so! Subaru has my business for life now.

robynm

Feb 15, 2016

Literally had the best experience here! George Mayfield is my go to guy when i need anything from Subaru. I have been in many times before and the stars were never aligned but he and i worked together and this past saturday i walked out with a 2016 Forrester! The deal was quick and painless and like no ever experience I have ever had. My last car i bough from Kia in Tacoma and spent ALL day there. I was at Subaru less than 2 hours from start to finish! They didn't waste my time and had everything in order without rushing me in or out. They answered every question and made sure that i was set before letting me loose into the wild. George is THE best and i strongly encourage you to go see him with any car needs!! He really needs to be a trainer because he knows how to make the customer experience out of this world!I have already recommended Subaru to other people and will continue to do so! Subaru has my business for life now.

mandyb89

Feb 14, 2016

I can not say enough good things about my experience with Subaru of Puyallup! I had been car shopping for a few weeks by the time I ended up in Puyallup & was having the WORST experiences with other dealerships, I couldn't even keep track of how many lies I was being told & how hard it was to just get a straight answer out of any sales person at various lots UNTIL I went to see Chris Forest at Subaru of Puyallup! He was hands down the most helpful, knowledgeable and honest sales person I have ever dealt with - which made buying a new 2016 Subaru Crosstrek a relaxing & easy experience. I really enjoyed the upfront pricing and having nothing hidden from me. Chris took his time with everything from helping me pick out the right Crosstrek that had all my needs to helping me get a good rate on car insurance to beating my interest rate of the loan I was pre-qualified for through my bank! Upon driving home in my new car that night I kept hearing a slightly 'whirring/howling' noise that instantly drove me crazy. I got back in touch with Chris and he got me in with the service department that same day then sent me home in a loaner car while they looked into the noise. The next day the service department called me to say they didn't hear the noise I was referring to - oh no! Chris then really went above & beyond and personally took my car for a test drive (per my request) and heard the noise!! He then figured out it was coming from a incorrectly installed roof rack which he fixed, boom the noise was gone! I am a proud owner of a 2016 Subaru and it was all because of Chris Forest, his insane customer service skills & willingness to help in anyway! Thanks for a GREAT car buying experience! :]

Greg Nelson

Feb 14, 2016

An exceptional experience. After visiting 5 dealers, and chatting online with another 6, Subaru of Puyallup came up with the best price on the first call. The two people that I worked with, Rick and Judi, were warm, courteous and very informative. I'm still amazed that working with a dealership could be such a pleasant and straight forward experience. Every person I dealt with from my initial phone call to the signing of the documents in the finance office was a great experience. I'm actually looking forward to buying my next car.

mandyb89

Feb 14, 2016

I can not say enough good things about my experience with Subaru of Puyallup! I had been car shopping for a few weeks by the time I ended up in Puyallup & was having the WORST experiences with other dealerships, I couldn't even keep track of how many lies I was being told & how hard it was to just get a straight answer out of any sales person at various lots UNTIL I went to see Chris Forest at Subaru of Puyallup! He was hands down the most helpful, knowledgeable and honest sales person I have ever dealt with - which made buying a new 2016 Subaru Crosstrek a relaxing & easy experience. I really enjoyed the upfront pricing and having nothing hidden from me. Chris took his time with everything from helping me pick out the right Crosstrek that had all my needs to helping me get a good rate on car insurance to beating my interest rate of the loan I was pre-qualified for through my bank! Upon driving home in my new car that night I kept hearing a slightly 'whirring/howling' noise that instantly drove me crazy. I got back in touch with Chris and he got me in with the service department that same day then sent me home in a loaner car while they looked into the noise. The next day the service department called me to say they didn't hear the noise I was referring to - oh no! Chris then really went above & beyond and personally took my car for a test drive (per my request) and heard the noise!! He then figured out it was coming from a incorrectly installed roof rack which he fixed, boom the noise was gone!I am a proud owner of a 2016 Subaru and it was all because of Chris Forest, his insane customer service skills & willingness to help in anyway! Thanks for a GREAT car buying experience! :]

Jenifer

Feb 13, 2016

Let me stand on the roof tops to sing the praise of Subaru of Puyallup With a special shout out to Kimberlee McPherson. THEY. ARE. AWWWWESOME. "Stress Free" is so much more than a simple catch phrase. So so much more. Helpful, kind, and no hidden anything. Kimberlee McPherson found me my perfect car within my budget, definitely not the easiest of tasks, and in my favorite color to boot. Green Mini Cooper. I'm in love. If you are looking for a new car or a not new car, start at Subaru of Puyallup, Ask for Kimberlee, you won't be disappointed

jeni_jeni

Feb 13, 2016

Let me stand on the roof tops to sing the praise of Subaru of Puyallup With a special shout out to Kimberlee McPherson. THEY. ARE. AWWWWESOME. "Stress Free" is so much more than a simple catch phrase. So so much more. Helpful, kind, and no hidden anything. Kimberlee McPherson found me my perfect car within my budget, definitely not the easiest of tasks, and in my favorite color to boot. Green Mini Cooper. I'm in love. Wade Finely made sure my payments were affordable and well within my budget.If you are looking for a new car or used, start at Subaru of Puyallup, ask for Kimberlee, you won't be disappointed

Kirsten & Aaron

Feb 11, 2016

My husband and I recently purchased the Subaru Forester from Subaru of Puyallup. We dropped in one evening to check out the cars on a whim. We were obviously on our first visit... clearly not ready to get in a drive the car and our sales rep had a fantastic read on that. He wasnt pushy, he was friendly, grabbed us some info and let us be on our way. We came back several days later when we were ready for more info, and it was great. Our sales rep Kirk knew everything there is to know, showed us the engine and all the details of the car, and took us for a drive. Id like to think that everyone's 'car buying' approach is a little different... and mine was what most sales reps probably hate...."drive it several times, think about it, change your mind, drive it again, consider a completely different car, change your mind again, analyze down to the littlest detail, and then finally get the car." Kirk was patient and helped answer all questions, never bugged us with phone calls like the jeep dealer did (we were test driving a grand cherokee as well) and it really helped us make the right decision. Even after my husband talked me into a 'turbo' model... we took it home, and I realized I gave up my cushy leather interior for a turbo I didnt care about... Subaru of Puyallup took care of us and got me my perfect car instead! Everyone in the office was friendly, welcoming, and fun. It made our car buying experience fantastic.

Nancy1212

Feb 6, 2016

Subaru of Puyallup goes beyond for his customers. Their slogan is exactly what it is. I will never buy any other car but Subaru and from the best dealership in the Northwest, Subaru of Puyallup. They just get better and better!!!

subarulovers

Feb 2, 2016

My husband and I went to the Dealer to just look at some cars we had already looked at at another dealer, not anticipating buying from there as they are not a Costco participant. When we were told that they would beat Costco's number, it peaked out interest. Then, we were shown a model that wasn't even presented or offered at the other dealer and it turned out to be the exact car we wanted. We fell in love with the car after taking it for a drive and bought it then and there. We got a great deal on our trade in as well.

Jeff Trout

Feb 1, 2016

A totally new experience,nice way to buy a new car. Thank you Kimberly.

Melvin Kelly Artist 35 year civil worker

Jan 29, 2016

My experiencewith Puyallup Subaru was great. I have bought several vehicles over the years and most of the time ended up with something I really didn't want. Most recently before going to Puyallup I had visited 2 other subaru dealers . Heather proved and showed what a professional person should do when gicing customer service. Everything from beginning to end was explained and she showed that Puallip Subaru is by far the best dealer in the Pacific Northwest . With her you didn't feel like you was with a salesman. You felt like you was with a professional who wanted her customers to not only get the best deal but get what the want and need for thier daily life without being pushed into something they don't want or feeling like they got ripped off. I highly recommend her and ifor the company wants good service and great sales. She be given any promotions possible. Thanks Heather I'm very happy with the purchase Melvin Kelly

Christopher Sundtrom

Jan 24, 2016

Kimberly McPherson gave us amazing service through the process of buying our car. She made the experience amazing and fun.

Mike & Denise

Jan 23, 2016

We had our best car buying experience to date at Subaru of Puyallup. Jerry was great to work with and made us feel at ease with the process. They keep their promise to make it 'stress free'. We will recommend Jerry and Subaru of Puyallup to anyone who is looking for a vehicle.

CWF

Jan 21, 2016

I just bought my second Outback at this store. Once again the process of buying was excellent and the salesman was outstanding. I know my service experience will continue to be a pleasure. Everyone is pleasant helpful and trustworthy b

Donna Nelson

Jan 18, 2016

My husband and I loved the no hassle pricing and no nonsense approach by our sales person kimberlee McPherson.

Sara

Jan 18, 2016

Five star! Why you ask? Well my whole experience here was awesome. The whole team was friendly helped everyd way they could. To make sure I was happy. Jerome and Chris the salesmen they are the ones to see. I wasn't pushed and they where so patient with my insane high maintenance needs lol. But omg I felt right at home and felt secure with them. I new they would take care of me. And they did I am driving a 2013 Hyundai Accent and I love it! The finance guy is awesome to. His name is wade great guy :) you will leave happy for sure this team is awesome! Highly recommend.

Tom and Debbie Johnson

Jan 17, 2016

George Mayfeild was a great sales person. He got us everything we wanted which was a hyper blue 2016 crosstrek, we love the car very much, the color is so much fun, This is the second car we purchased from George. He is a great guy. a pleasure to work with and very helpful when you ask for help about anything about the car. Thanks again George your great!!! Thomas and Debbie Johnson

Bluefox

Jan 16, 2016

This is our third new Outback. By far this was the easiest deal we have every completed. Over the phone I gave Brian the details of the deal I wanted and an hour later I received a phone call saying the deal was accepted. I did a lot of research on what my car was worth and what would be a good price for my target car. My wife and I arrived at the dealership and completed the transaction for a new 2016 Outback Limited, no stress at all. The dealership exceeded my expectations on the deal they gave me and the service I received. I got a great car and a great deal. Thank you again Brian Fuller and Subaru of Puyallup for all youve done for me and my family.

Bill Roemhild

Jan 13, 2016

After finding out that my 2008 Forester would need almost 4K in repairs I decided to trade the old beast in on a new beast at the same shop I've been doing business with for years... Subaru of Puyallup. Kimberlee McPherson was my sales consultant and she was a pleasure to work with. Thanks!

subaurwrx46

Jan 13, 2016

Normally I am not a fan of car sales men, but Subaru of Puyallup has an amazing staff that made buying a car enjoyable. Our salesman Jerome was awesome and I will be a lifetime costumer of this dealership if the experience remains the same.

star cottage

Jan 13, 2016

Kimberlee McPherson, a sales associate was very informative on the different cars, she showed us many features and gave us a brochure. Later I called her to see if they had a certain Outback trim model in stock, they did and we came back in and purchased it. Kim took us for a test drive like no other, we stopped at a park and she showed us many features of the car and was very knowledgeable. The whole dealership was friendly and stress free just like they say. I would recommend Kim and Subaru Puyallup to everyone. We love our new Subaru and so does our three dogs.

Bill.Roemhild

Jan 13, 2016

After finding out that my 2008 Forester would need almost 4K in repairs I decided to trade the old beast in on a new beast at the same shop I've been doing business with for years... Subaru of Puyallup. Kimberlee McPherson was my sales consultant and she was a pleasure to work with. Thanks!

Annie F

Jan 12, 2016

We had a great experience with our Subaru purchase. Dave Warmack is a very personable, knowledgeable sales man. The buying experience was indeed stress free. We had been looking for the perfect Forester within our budget and Dave helped us find the perfect one. We will be back again, as we are Subaru people for life now. I would highly recommend Subaru of Puyallup to anyone in the market for a subaru.

DLFord2015

Jan 11, 2016

On 1/05/16 My husband and I went into Subaru of Puyallup all stressed because our current car had just lost a motor and I need a new car... We were in instantly greeted by a very friendly and enthusiastic Kimberlee McPherson would was just awesome ! She had the personality and knowledge that earned our trust. We found the SUV of our dreams and the dealership worked everything out in their stress free environment. We drove home so happy! We already have plans to go back this year and get another car for my husband from Kimberlee of course :) thank you all for making my car buying process so great!

Amber Li

Jan 11, 2016

I was so struggling between Forest and Outback after visiting a couple of Subaru dealer. I went to this dealer and Jerry worked with me to have a test drive back to back, and explained to me all the details between these two, and eventually help me make a decision to purchase a satisfied car.

Lindsay Ford

Jan 9, 2016

On 1/05/16 My husband and I went into Subaru of Puyallup all stressed because our current car had just lost a motor and I need a new car... We were in instantly greeted by a very friendly and enthusiastic Kimberlee McPherson would was just awesome ! She had the personality and knowledge that earned our trust. We found the SUV of our dreams and the dealership worked everything out in their stress free environment. We drove home so happy! We already have plans to go back this year and get another car for my husband from Kimberlee of course :) thank you all for making my car buying process so great

taylowendy

Jan 6, 2016

If you are looking for a place to purchase your next car, look no further because the team at Subaru of Puyallup will make this experience memorable and STRESS FREE. This is my second time purchasing my car from Subaru of Puyallup. In addition, the second time working with George Mayfield. I used to be one of those people who feared and dreaded car dealerships. George has changed my perspective and I now look forward to going to the dealership. George is always willing to go the extra mile and provide top notch customer service. George is not only a car salesman, he has become a member of our family. Wade, in finance, made my experience quick and easy. He was very thorough, answered all of my questions, and was able to get me a better deal on my 2016 Legacy. And the service team... Talk about exceptional customer service! Not only did have a fear of going to car dealerships, but I used to detest taking my car in for service. The service team is always looking out for the customer and their cars. If something is wrong with your car, they will inform you and will do their best in getting your car back to tip top shape again. The are not enough words of praise left to be said about the Team at the Subaru of Puyallup. They are my go to place for cars and the only place I recommend to my family, friends, and strangers.

Annie F.

Jan 6, 2016

We had a great experience with our Subaru purchase. Dave Warmack is a very personable, knowledgeable sales man. The buying experience was indeed stress free. We had been looking for the perfect Forester within our budget and Dave helped us find the perfect one. We will be back again, as we are Subaru people for life now. I would highly recommend Subaru of Puyallup to anyone in the market for a subaru.

taylowendy

Jan 5, 2016

If you are looking for a place to purchase your next car, look no further because the team at Subaru of Puyallup will make this experience memorable and STRESS FREE. This is my second time purchasing my car from Subaru of Puyallup. In addition, the second time working with George Mayfield. I used to be one of those people who feared and dreaded car dealerships. George has changed my perspective and I now look forward to going to the dealership. George is always willing to go the extra mile and provide top notch customer service. George is not only a car salesman, he has become a member of our family. Wade, in finance, made my experience quick and easy. He was very thorough, answered all of my questions, and was able to get me a better deal on my 2016 Legacy. And the service team... Talk about exceptional customer service! Not only did have a fear of going to car dealerships, but I used to detest taking my car in for service. The service team is always looking out for the customer and their cars. If something is wrong with your car, they will inform you and will do their best in getting your car back to tip top shape again. The are not enough words of praise left to be said about the Team at the Subaru of Puyallup. They are my go to place for cars and the only place I recommend to my family, friends, and strangers.

Jean and Gene

Jan 3, 2016

We couldn't be happier. Great dealership - they mean what they say. Our salesman Jerry Harris was outstanding. I can actually say we have never had such a great experience. He was patient, informative, and wanted us to make the right choice on a car for us. Jerry will be our go to guy on future vehicle purchases and we highly recommend him to anyone looking to purchase a vehicle. We purchased a 2016 Outback Package 15 and absolutely love it!

Grandpa Woodie

Jan 2, 2016

If I had a complaint it would be I felt over loaded with information. I recognize that the new cars of today are now employing more and more creature comforts than ever before and they do require explanation. Our salesman was very careful to go over the features of the car which was most helpful and gave us a great start. He was very knowledgeable and personable. Just what you would expect in someone representing a company such as Subaru. It has been, up to this point, an exceptional experience. If it were possible I would suggest the development of a video that would explain, in detail, the features of the car that can be gone over in the comfort of home on a computer, tablet, or other device that would allow you to stop and replay and possibly experience at the same time, some of the features that are going to require repeated use to be able to enjoy the function comfortably and safely while on the road. Just a thought. Our Outback is all we hoped it would be and look forward to many fun miles in it.

Brian Kerrigan

Jan 1, 2016

When we settled on buying a new Subaru we went to Subaru of Puyallup. Justin helped us and he definitely extended Subaru of Puyallup's reputation for being a no hassle, stress free experience. Though we had a good idea of what we wanted, Justin was able to share his vast knowledge on every vehicle on the lot. He answered every question we had and helped to solidify our choice. In the end Justin's knowledge and patience as we asked questions made this the best car buying experience we have ever had. Not only would we come back to Justin at Subaru of Puyallup, but we would even consider buying another Subaru because of our experience. Thanks to Justin and all the team at Subaru of Puyallup for a great experience.

Denise

Dec 29, 2015

Great place to buy a car!! Rick was very helpful and easy to work with. I will recommend this dealership to anyone.

Edward

Dec 28, 2015

I have used this dealership to fix my old WRX and buy my new one. Matthew from services helped me plan all repairs and worked with me to keep the cost down. When I was finished with the repairs. Dave Warmack helped me buy a brand new 2016 WRX it's great to drive a brand new car.

LauraSeitz

Dec 28, 2015

I originally wrote a review of this dealership on what I thought was their Facebook page. After a little digging, I realized they have a different Facebook page, one they probably created to hide the original one with all the bad reviews. Here is my review with an update:I recently purchased a new Outback from Subaru of Puyallup and it was anything but stress free! The salesman made multiple promises that he couldn't keep. After the purchase papers were signed, they inform us that the car only comes with one key (but we can buy one for a couple hundred dollars!) and that we should add on $2500 of additional options. The car was sold with a security system, but after I signed papers, they let me know that it is only on the driver door and I have to pay extra for the other doors. This was my first time buying a car and I believe they took full advantage. We were promised a loaner car while they put the tint on the car and put a security system on all four doors (which we were told would take a couple hours max), which I confirmed with customer service when I scheduled the appointment. When my fiance showed up for the appointment, they informed him that it would take all day and there is no loaner car. They had to rent a car from Enterprise and required our debit card to rent it, even though they "promised" to pay for it. If I had known everything they told me was a lie, I would have taken my business elsewhere.Update: my car was totaled in an accident two weeks from the date of purchase. The additional warranty that we purchased did not cover anything, which is fine because my insurance took care of it, but what is most concerning is the way we were sold the additional warranty. The Business Manager, when explaining the coverage, said this policy would replace our car with a brand new car with 0 miles if the car was stolen or totaled. Great deal, right?! Wrong. What she SHOULD have said was that the car would be replaced if it was stolen and not recovered or stolen and totaled. It is this sort of deceitful language and shady business practices that give car dealerships a bad reputation and it is the main reason I will not be returning to Subaru of Puyallup to purchase a new Subaru.

Katy J

Dec 27, 2015

My husband and I recently purchased a brand new Rav 4 and after just a month decided it was not the car for us. After lots of research we had it narrowed our new new car search down to a few choices. A new Subaru was on the list. We already have a 2014 Forester that we love, but I was not sure we needed another. I am so very grateful that is was Heather Davis that greeted us that Friday, she is a big part of why we ultimately chose to purchase another Subaru! She is so caring, wonderful, and made the purchase of our new 2016 Outbackl! Heather is very knowledgeable about all the Subaru's and was able to answer all our questions. When the time came she made sure we got the right car, for the right price. I cannot express how extraordinary this car buying experience was, and all due to Heather going above and beyond for us! Thank you Heather, we LOVE our new Subaru and we will be back for #3!

Tacoma Newcomer

Dec 26, 2015

I started my car search at another Subaru dealer and I could list that dealers many shortcomings. But that unpleasant experience increased my appreciation of Subaru Puyallup and of the salesperson, Justin Peoples. Justin was truly concerned about which vehicle would meet my needs. I made a decision, did the paperwork, drove home and was back the next day at the dealer because I had made the wrong decision. There was no question from Subaru about returning the vehicle. Justin worked with me again, discussed my concerns and I chose another vehicle. Justin spent 1 1/2 hours with me going over all of the features of the Forester. Since my last car-buying experience was six years ago, there were many changes for us to review. Other dealers would benefit by following the "customer first" approach of Subaru Puyallup. Justin Peoples provided great service for me and I have already recommended him to an acquaintance. The manager and entire staff were helpful.

Jennifer Friell

Dec 24, 2015

Kimberlee was AWESOME!!! She phoned my husband the day before we came to browse new vehicles and she had the perfect car picked out for us when we arrived. Then, when taking the test drive she drove first to show me all the bells and whistles. I drove away in the best car I've ever purchased and in the future I will refer anyone I hear speaking of car shopping to Kimberlee at Subaru of Puyallup!

New Buru owner

Dec 23, 2015

Went in on a busy Saturday for the sole purpose of getting a quote on my trade in along with their best offer on a new Forester. I had a few other dealers I wanted to do the same with. I told the salesman that I might even consider accepting an offer at that time if it was acceptable. I knew the process could take some time as I'd come from another, closer dealer already and had their offer in hand. Well from the time I met George Mayfield, I recognized a real pro. I've been in sales for well over 25 years, and he hit all the right notes. He got me exactly what I asked for. He was respectful of my time. And when it came time to process the transaction, he aided in making that process smooth and efficient. Would I recommend this dealer and George in particular? Absolutely!!

MikeD

Dec 23, 2015

I went in and saw Kym Fuhrman looking for a new car and she made the experience amazing. I have never had the car buying experience be so fun and easy. She made the whole process fun and not at all stressful and the way they have the pricing set up you know you are getting a great deal on the car. I will keep coming back to Subaru of Puyallup when it is time for a new car!

mikecolbert77

Dec 23, 2015

No stress means no stress here. Bought my wife a new 2016 Outback Premier from Kimberlee McPherson and will buy our next car from her again when its time to get rid of my truck. She knew practically everything about the Subaru's and didn't once pressure or lie to us to make the deal. She worked extra hard to get us what we wanted at the payment we wanted. Hands down, the best salesperson I have ever had the privilege to work with. Thanks Kimberlee, we love our new car!!!

Kejarski15

Dec 22, 2015

My husband and I recently purchased a brand new Rav 4 and after just a month decided it was not the car for us. After lots of research we had it narrowed our new new car search down to a few choices. A new Subaru was on the list. We already have a 2014 Forester that we love, but I was not sure we needed another. I am so very grateful that is was Heather Davis that greeted us that Friday, she is a big part of why we ultimately chose to purchase another Subaru! She is so caring, wonderful, and made the purchase of our new 2016 Outbackl! Heather is very knowledgeable about all the Subarus and was able to answer all our questions. When the time came she made sure we got the right car, for the right price. I cannot express how extraordinary this car buying experience was, and all due to Heather going above and beyond for us! Thank you Heather, we LOVE our new Subaru and we will be back for #3!

1LE

Dec 22, 2015

Heather Davis, Gets a huge Thank You from me on her no pressure, pleasant attitude and great customer care as she assisted me with the purchase of my new 2016 Subaru WRX STI on 19 December 2015. Thank you Heather and Subaru of Puyallup for making my new purchase so pleasant and rewarding with my STI.Heather took great care of me and spent the time when she walked me through delivery inspection of my new STI, she made sure all question was answered to my satisfaction. As a customer, I take first impressions very seriously, and I had first visited an Subaru dealership in Tacoma they were not very customer caring which caused me to only leave. I went to Subaru of Puyallup and I must say Heather and Subaru of Puyallup exceeded my expectations of how a customer should be care for.Great job, Heather Davis and Subaru of Puyallup!

Ace

Dec 20, 2015

Everyone at the dealership was cheerful, polite and cared about how our process was going. We got a good deal on a really nice used car that exceeded our expectations.

MillerRe1

Dec 14, 2015

I went to one dealership and said I was looking for a car that was safe and provided visibility - by their response, I could tell they didn't get what I was looking for . We promptly left and went to Subaru of Puyallup. What prompted me to do business with Kirk was his immediate understanding of my criteria of visibility - it's so refreshing to be understood and not have to explain what I want in detail. He pointed out a couple of cars he thought would meet this criteria. The second car I sat in felt right so we took it out for a test drive. Kirk led us along the perfect scenic route to help me determine if the Crosstrek met my criteria. It was so pleasant working with Kirk, he listened and didn't offer up the sales pitches that I have come to expect when buying a car. Our time with him was more like spending time with a friend rather than the typical cars salesperson. My commute on day 1 with my "new" Subaru was everything I was looking for - I have been so nervous driving the freeway in the dark and rain - for the first time in a long time, I felt safe!

Rebecca Roberts Forsythe

Dec 9, 2015

This is the 2nd car I have purchased from Subaru of Puyallup. Heather Davis was my salesperson, she went above and beyond with every aspect of my new car purchase. Heather was never pushy, she provided the information and let me make my own decisions at my own pace based on what was best for me. She was a perfect fit for me because I don't respond well to aggressive car sales people. I am grateful for Heather's patience with my process. Also, thanks to Matt, "the finance guy" who got me thru the paper work and guided me on a few choices to complete the process professionally. Upon inspection of the car at the time of the sale Heather's attention to detail discovered a screw in the front tire and had the tire evaluated and fixed before allowing me to drive on a tire that could have caused a potential safety issue for me. I truly appreciated her looking out for my safety. I have purchased several new cars over the years, but this has been the best car buying experience of my life without question. Heather delivered my car to me after the tire was fixed and she spent over an hour going through all the features of my new car. I drove off in my new car feeling like a Queen. Rebecca Roberts Forsythe

foresterforme

Dec 8, 2015

I want you think Heather Davis and Subaru of Puyallup for the excellent customer service I have received. This was my first time buying a car and not feeling pressured. Thank you

Tylre

Dec 6, 2015

My boyfriend and I went into this dealership just getting an oil change for his car and ended up buying a car while waiting! Mike was very helpful and truely didn't pressure us into anything. I told him vaguely what kind of car I was looking for and he picked out the perfect car. We only test drove the one car and I was in love! Best purchase of my life, and the price was unbeatable. I will be back to this dealership for my next car purchase! Thank you Mike Canfeild!

Michael B.

Dec 3, 2015

I am writing this letter as a humble note of appreciation for the outstanding quality of service provided by Subaru of Puyallup. I would like to extend my appreciation for the exceptional professionalism by Heather Davis in Sales, Rachel Kemak in finance, Lisa in title, reception desk and the service department for their impressive prompt and courteous services. The Subaru team went above and beyond in taking care of me as a customer and made me feel very comfortable in my purchase. Ive looked at many dealerships and found that they cannot match Subaru of Puyallup prices. Save yourself the time of looking around and start right at Subaru of Puyallup. They have set themselves apart and clearly set the standards to a new level .They have just made a life long customer....HAPPY!!!

Patti

Dec 2, 2015

We purchased a Subaru Forester from Subaru of Puyallup. Everyone was very pleasant and helpful. Kymberly Ruff was awesome and made our purchase seamless. Kym answered all of our questions and explained the vehicles features . This dealership is professional and had many vehicles to chose from. We would like to thank everyone at Subaru of Puyallup , especially Kym Ruff , for making this car buying experience easy. And yes, it was stress free . My new Subaru is great, very comfortable and has many features. We definitely recommend Subaru of Puyallup.

Sdeker11

Dec 2, 2015

This has been my second car purchase and I couldn't have gone on a better route like I did with Jerry in puyallup. SUPER friendly, very informative, attentive with your needs and makes you feel great about your decision. If your looking for one place to roll out on a hot ride, look no further puyallup subaru is the place to be!!

Subaru-Lover

Dec 1, 2015

The biggest compliment I can give is that I will be buying my next car from Subaru of Puyallup. The overall experience was THAT good!

RB&RB

Dec 1, 2015

You want a great car shopping experience, you have to visit Subaru of Puyallup! The representatives here are the best in the business, so very helpful, kind, curtius, and just a bunch of great people with your best interest in mind. There was no hassle no pressure at anytime during our car buying process. A good selection of vehicles to choose from, and we got the exact vehicle we wanted. If you are in the market for a new or used vehicle you need to stop by and talk to them! After we bought our 2016 Crosstrek they walked us through everything inside the car and answered all our questions, even though it was after closing the day before Thanksgiving.

Kate in Bonney Lake

Nov 29, 2015

My husband and I have recently purchased a 2016 Forester from Subaru of Puyallup. The experience was very great. We got the vehicle we wanted at what we wanted to pay and were surprised at all the extras on the car. Our sales representative was Heather Davis and she was wonderful. She truly made everything "stress free". It was pouring rain and she had to brave the weather to get the vehicle we wanted. I highly recommend Health and Subaru of Puyallup.

Pam

Nov 29, 2015

I had a great experience with Kimberlee M. at Puyallup Subaru. She was very knowledgeable and helpful. I absolutely love my new Forester! We will definitely be returning for any future purchases when we need another new car. Thanks so much Kimberlee!!

Pam

Nov 28, 2015

I had a great experience buying my new car from Puyallup Subaru. Thank you Kimberlee for making it such an enjoyable and easy experience. I love my new Forester! Thanks again! We will definitely be back for any future purchases.

drewbee

Nov 24, 2015

My wife and I just purchased our second Subaru from Subaru of Puyallup! Dave Warmack was just excellent, we handled everything over email and we were in and out of the dealership in under 30 minutes. I never write reviews, but i felt after the great level of service I would tell anyone looking for a new Subaru to go through Dave Warmack. He is friendly and very knowledgeable.

Norm

Nov 22, 2015

If you need a new or used car, this is the place you need to go. They have a wide variety of new and used cars and our salesperson, Kimberlee was very helpful. My wife chose a Subaru Forester and she couldn't be happier. Thank you!

NewSubaruOwner

Nov 22, 2015

Did an online chat with them and told them what i wanted and where i stood and asked if they could honestly make it work at the cost and payments i wanted and to please not waste my time, they said they honestly think they could if i came in. I came in and right away they let me test drive and i addressed my concerns about how i really dont think they are going to be able to offer me the price for this brand new vehicle that i asked with zero down...turns out ot only took 2 attempts at number crunching and they were able to make my payments where i want them. The dealers were positive and eager to help. GREAT EXPERIENCE FOR PURCHASING MY FIRST BRAND NEW CAR.

gohawks!

Nov 22, 2015

We were very happy with our experience here. It's not often that you hear these kind of statements from people who are buying a car or truck, but this place made it very easy. Kimberlee was very helpful and knowledgeable and we will be purchasing our next vehicle here as well. My wife is in love with her Forester. Thanks Kimberlee!

Lorraineklop

Nov 21, 2015

Dave made the car buying experience fun. He was honest and sincere, did what he needed to do to make the deal happen. I will definitely buy my next car from Dave and recommend him to my friends!

Lorraineklop

Nov 21, 2015

Dave made the car buying experience fun. He was honest and sincere, did what he needed to do to make the deal happen. I will definitely buy my next car from Dave and recommend him to my friends!

Jairo Martin

Nov 14, 2015

Subaru of puyallup lives up to their moto. Please ask for Kimberly McPherson. She is awesome!!!

Doc and Maggie

Nov 13, 2015

Worked with Jerry Harris and Judi yesterday on purchasing our second Forester. Color we wanted was not there, so they searched until they found one for us. Great and easy experience again! Doc and Maggie

Joey & Sylvia Sammut

Nov 11, 2015

The Best Car Buying Experience Ever!!! Go See Heather Davis at Subaru Of Puyallup! she is so helpful and makes it so smooth and easy...She has a none aggressive approach to car selling No pressure what so ever My Wife and I cant say enough about Heather...She let us take the Truck on a test drive and told us to take as long as needed...which was awesome! we had been to a few places were they just wanted to go up the block and back...She got the Right Deal for us on the truck and then we met Rachel Kemak From Finance Dept. Rachel went above and beyond to get us the right loan to fit our budget...even better than we could have imagined!! These two Ladies are "ROCK STARS"!! Don't waste your time going anywhere else! We will definitely be coming back as repeat customer's ....Thanks Heather D. & Rachel K.

joe&julesdad

Nov 11, 2015

The Best Car Buying Experience Ever!!!Go See Heather Davis at Subaru Of Puyallup! she is so helpful and makes it so smooth and easy...She has a none aggressive approach to car selling No pressure what so ever My Wife and I cant say enough about Heather...She let us take the Truck on a test drive and told us to take as long as needed...which was awesome! we had been to a few places were they just wanted to go up the block and back...She got the Right Deal for us on the truck and then we met Rachel Kemak From Finance Dept. Rachel went above and beyond to get us the right loan to fit our budget...even better than we could have imagined!! These two Ladies are "ROCK STARS"!! Don't waste your time going anywhere else! We will definitely be coming back as repeat customer's ....Thanks Heather D. & Rachel K.

mrringo

Nov 7, 2015

had fun buying my truck. the staff were most pleasant and sales was easy to deal with. try it you will like it. you will enjoy the experience

AuntMelMel

Nov 4, 2015

Kirk Schroll was our Salesman and was very attentive to what we wanted. Although I was uncertain on exactly what I wanted Kirk was patient and gave me many options on what I thought I liked. After a stress free test drive, I found my new car (The one I test drove!) It's been a little over a week and I absolutely love my new Subaru!

manoftheyear

Nov 1, 2015

I had a great experience at the puyallup car event at the puyallup fair. Heather was very friendly a knowledgeable on the vehicle I was interested in. Although I'm not quite ready to buy at this time I for sure will get in contact with Heather in the next few weeks to purchase my family's vehicle.

Dennis

Oct 30, 2015

This is the third Subaru I have purchased at Subaru of Puyallup. They are the best! They're friendly, knowledgeable and offer the best prices around. Give them a try and you'll be happy.

L3

Oct 27, 2015

Just bought my first Subaru and I couldn't have been happier with the sales process and the salesman Justin in particular. It was indeed stress free and customer first oriented. I also just returned the Outback to the dealer for a coating process I ordered and the service was excellent. I LOVE my new 2016 Sabaru Outback. Glad I realized that life was too short to drive a car you hate and bought the Outback.

Keith C Davis

Oct 27, 2015

I have to say I am a customer for life, these guys are great and especially Jerry. I went in on a Saturday to buy a new car. Met Jerry and told him what I was looking for, he let me just look at the three different vehicles I was interested in without the high pressure sales pitch. The cars pretty much sale themselves but any questions I had Jerry had the answers pointing out the different features of each one and really getting to know what I was looking for. I am telling all my friends and coworkers about this place and the great customer service I got and the sweet ride I have.

Joey

Oct 27, 2015

Go see Jerry Harris at Subaru of Puyallup. I just bought a 2016 Legacy and it was the easiest trade in I have ever done. I have bought many cars in my short life, and this was the best experience yet. I even traveled all 3 hours all the way from the Tri-Cities because they get things done. I am sending everyone I know to Jerry, including my boss, and even my mother-in-law (that should say something).

lovemycar

Oct 27, 2015

I just wanted to thank heather davis for the pleasant experience she gave my family and i on the purchase of a new car. We really love our new car thank you

Stephanieses

Oct 23, 2015

Loved my experience! Really a stress free service. My boyfriend and I recently bought a Subaru Forester and we loved our whole experience, as well as our car. They treated us great and worked with us to get in and out quickly. Our sales person, Jerome Sirmans, knew everything he was talking about and went through everything we needed to know with detail. No questions needed! Excellent service and people. We also choose to receive services to get windows tinted and a security system put in. The day after we bought our new car, I got a call to set up an appointment with a loner car and a time set. Quick and friendly service all around. We will definitely be back to buy our next Subaru!

stephanieses

Oct 23, 2015

Loved my experience! Really a stress free service. My boyfriend and I recently bought a Subaru Forester and we loved our whole experience, as well as our car. They treated us great and worked with us to get in and out quickly. Our sales person, Jerome Sirmans, knew everything he was talking about and went through everything we needed to know with detail. No questions needed! Excellent service and people.We also choose to receive services to get windows tinted and a security system put in. The day after we bought our new car, I got a call to set up an appointment with a loner car and a time set. Quick and friendly service all around. We will definitely be back to buy our next Subaru!

KellieK

Oct 21, 2015

My experience at Subaru of Puyallup was really stress free just like they promised. From the moment I walked on the lot I was greeted warmly and with a smile. George Mayfield was very thorough and took the time to explain the difference in the cars I was looking at . On the test drive he was informative but not pushy and he didn't talk over me or neglect any of the questions or concerns I had. I left the first day with a lot to consider. I visited a few other dealerships but kept thinking about Puyallup. When I finally decided to take the plunge I called ahead to make sure George was there and he saw me pull in and came out to greet me once again. He answered more of my many follow up questions all the while being understanding I was a first time buyer of a brand new car so this was a big decision. I used my truck as a trade in and working with the manager,I believe his name was Brian, was a delight. He was friendly and fair. When it was time to sign the paperwork Rachel in the financing department went through everything page by page explaining all the different options I had and taking the time to help me understand everything. Once I signed my life away I was taken back to George who sat with me for another 45 minutes going over the car manual and actually sitting in the car with me helping me program my phone and radio stations. He gave me his card and told me to call anytime if I needed help or just had questions. I hope my nee Subaru lasts a lifetime, but if I need something new I will definitely return and look for George!!

sleepyplague

Oct 17, 2015

I came to the dealer knowing the exact car I wanted. After a great test drive with Kymberly we ran the numbers and before I knew it the deal was done. No fuss, no haggling, no let me check with my manager. Just straight honesty. This was the most refreshing experience I have ever had with a dealer. I will most definatley be a customer for life and will come back when its time to get the next car.Dave Stensgaard

Marceil Jungman

Oct 10, 2015

Rick Whyte provided excellent service. The complete staff at Subaru was friendly and helpful. Finance was very easy to go through. I love my Subaru and I am happy I made the decision.

fay233

Oct 6, 2015

George Mayfield is an excellent sales person. He took his time with me and never did I feel rushed. George explained everything and would go over it if I didn't understand. I felt free to ask questions. I felt more like a friend than a consumer. The entire staff was very friendly and helpful. If you ever want a good buying experience I highly recommend Puyallup suburu. The gentleman who did the financial part was so very nice.Everything was so well done. Thank you for making it so easy. Jean Fay

Roman Nose

Oct 2, 2015

Asked Eric about Volkswagen parts recently at the dealership. Young man was extremely personable and showed a high mechanical aptitude. Wondering why he is in Parts and not running the department. Keep up the good work.

Paul Struwe

Sep 30, 2015

My stress free experience with Sales Representative Brandon Boudreau at Subaru of Puyallup was an amazing experience! It started with me being stationed over seas when I first notified Subaru of Puyallup and Brandon had answered all of my questions and reassured me the process will be hassle free! Without a doubt my experience has been the best car buying experience in the Northwest! I would recommend this dealership to any of my friends family and acquaintances. Thank you very much Brandon Boudreau!!

fiscally responsible

Sep 27, 2015

Kimberlee made the car buying experience easy. She found out what we needed and when we showed up the next day for our appointment she had done her research. She had a list of cars we could try, and then worked with us for hours till we found one we loved. Finace rep could have communicated better with us and the sales rep on what we wanted but other than that it was a great visit, and we would recommend Kimberlee to anyone.

Maie 12th 4ever

Sep 26, 2015

I was very pleased with this dealership. Large selection of vehicles to choose from. I got top dollar for my trade in. I was made to feel very comfortable, not rushed or pressured. Loving my 2014 certified preowned Outback. Highly recommend Subaru of Puyallup.

skdodds

Sep 25, 2015

From the moment I arrive to have my car serviced the folks are ready and waiting with a smile. I drive over 1000 miles a week so I'm in there alot. The masseuse is wonderful, there is coffee, bananas, bottled water and cookies. Mostly I love subaru ethics and their respect for the environment and desire to give back to the community. They get it. I love my impreza. It's so nice to have a place to go where they think like I do and practice 'old fashioned' customer service.

Jammer82

Sep 21, 2015

Our credit isn't all that great but we fealt like we did better than we should've. Heather was really patient with us even though we didn't know what we wanted and we had our 7 and 8 year olds with us. We test drove 3 cars thanks Heather Davis

Debbi Austin

Sep 19, 2015

Kirk Schrell was an excellent salesman along with the financing team at helping me make my dream come true of buying an Outback. It's so awesome knowing that the next several years we will be safe on the road wherever our travels take us.

Don

Sep 16, 2015

This is our third new Outback purchase from Subaru of Puyallup. One of the reasons we keep coming back is the salesman, Brian Fuller. Brian is very conscientious, friendly, honorable, trustworthy, etc. A very important aspect of this dealership, and another reason we remain customers, is their integrity. We had a mishap with one of our previous Outbacks, all involved parties at the dealership took ownership, and went above and beyond to make it right. I couldn't have asked for anything more. To emphasize this point, the mark of a good and honorable business is not so much how they conduct themselves when everything goes right.....it is how they conduct themselves when things go awry. The salesman, Brian, and the integrity of the dealership is why I am a loyal customer. Also, can't forget to mention the quality of the car! Thanks Subaru of Puyallup!!

Choglidite

Sep 10, 2015

This is our second Outback from this dealer. The same salesman is there, 6 years later. That should tell you something. Dennis isn't a high pressure, you've got to buy the most expensive car on the lot kind of guy. He listened to what we wanted to test drive during a phone call. We set up a time to meet him, he had the cars that had the options we wanted pulled right up to the front and ready. He knows the cars very well and makes it an enjoyable experience. The finance people are the ones I hate to deal with. We dealt with Wade. Once again, nice laid back approach. Here's what we have to offer, here's what each one costs, what would you like? Very nice approach! We've dealt with the service department for the last 6 years & have no complaints there either. If you're going to spend your hard earned cash on a new car

Torbosteve

Sep 8, 2015

We had excellent treatment "Yes, truly stress free" We have and will continue to recomend your dealership. We live in Bellingham WA and drove by at least seven Subaru dealerships to get to Harnish Subaru. "The drive is and was worth it"

Subyfan

Sep 7, 2015

I went into this dealership two different times on two different days trying to get help in buying a Subaru cross trek limited and both times I had to have the lady at the front desk call for a sales representative only to stand there for over ten minutes before getting fed up both times and leaving. This dealership is closer to my house and I ended up going to a different dealership to buy my new crosstrek.

Lori Lewandowski

Sep 3, 2015

Jerry Harris was the BEST. I love my new car...He took the time to show and explain everything to me. Thank you Jerry... Lori Lewandowski

lorilew

Sep 3, 2015

Jerry Harris was the best. Took his time and explained everything. The Business Manager Rachel was wonderful...I love my new car...Lori LewandowskiThank you Jerry Harris

hashiriya74

Sep 1, 2015

this service department did some many damage to my 6 months old car, and service manager said "it was normal to get scratches, lose piece and missing parts when they do difficult repair and there is noway around it. it you don't like that way repair was done then take the problem up to SOA.sale's stuff from Subaru of Puyallup are great, but i wouldn't take a car to this service department, not even for oil change.

kariandaaron

Aug 28, 2015

Thanks Dennis for your help! You were very friendly and professional. We love our Subi! I know we took our time deciding, but you were really low pressure and patient. My husband appreciated that greatly. Thanks for staying late day after day for us.

Nicholle

Aug 24, 2015

I went to multiple Subaru dealerships and Puyallup won my heart! I dealt with Kimberlee McPherson, she was AMAZING. Totally laid back, stress free, exciting to deal with, etc. I will continue to buy cars with them! Thank Kimberlee!!

Eric F

Aug 16, 2015

When they say stress free they really mean it. We were needing a new car due to my commute doubling and now was the perfect time. We had several friends recommend Subaru of Puyallup including my in laws. Kymberly Furhman and Heather Davis helped us along the way even though we came back three times to shop options, test drive and the hardest part was figuring out what color to get. In all my years of customer service and past experiences with car dealerships I am happy to say that Subaru of Puyallup is by far the best we have ever been to. Plus after shopping around at Subaru of Tacoma and getting a cranky old sales guy who didn't even know half the crap that the Subaru Impreza offers. Customer for life here. Already planning to buy our next Subaru Forester here in the next two years. The stress free price was better than the true car app too. They didn't have the specific car with the options we wanted so they personally drove over 100 miles to Burlington to get it here. Talk about amazing right there.

gilljean1223

Aug 16, 2015

My experience was amazing. Everyone was so friendly. Dave Warmack met me at the door, his positive vibe made me feel comfortable and the stressful feelings went away very soon. I had already researched the Forester and knew that was the car for me. As we sat at the desk we went through all the options and colors. Soon after, Dave brought the car to the door and we went for a nice test drive. I was sold.

Scott and Norma

Aug 13, 2015

Thank you to all of the staff at Puyallup Subaru! You were awesome! From Jerry Harris to Matt Harnish and everyone else that helped us on our purchase! You made a tough deal possible! Thanks!

Sharr1

Aug 11, 2015

Kimberlee helped us get exactly what we needed and was amazing! She made sure we had everything we wanted with our car and made us feel so comfortable doing so. Anyone I know looking for a new or used I'll definitely be sending to see her! ! She exceeded our expectations and made our car search so simple, considering I was so broken hearted about leaving my long time jetty behind. Thank you so much Kimberlee!

Donna G

Aug 10, 2015

I would like to thank Jerry Harris and LeShung at Puyallup Subaru for the best car buying experience I have had. My husband and I were in the market for a new vehicle but we carefully research any big purchases prior to buying anything so it can be a long process. After shopping around at different dealerships in the Seattle area we finally settled on the Subaru Forester and started to negotiate with a particular dealership we thought had decent pricing. After agreeing on a price with said dealership and telling them we would come in that evening to sign paperwork we arrived and were told the deal was off we could not have the car for the negotiated price. I contacted LeShung in the internet sales department at Puyallup Subaru because they had the color/trim package we wanted. In a few minutes we had agreed on a price and were told to see Jerry when we got to the dealership. When we got there Jerry was waiting for us and had the car pulled out and ready for us. It truly was a stress free buying experience with some very nice people and a great family atmosphere at Puyallup Subaru, so much so that I am now recommending Puyallup Subaru to all of my friends. Cheers!

YG

Aug 9, 2015

My experience here was very positive. Dennis met me out on the lot when I was looking for a 2015 sti. After showing me a couple cars they had in stock I told him I would think about it and I would be back. My wife and I came back about 2 weeks later and ended up ordering a 2016 STI. Dennis kept us up to date on everything and my car even arrived early!!! Rachel in financing made the paperwork very easy and was a friendly face. Big thank you for making the experience very stress free.

Kayyyyybeeeeee

Aug 8, 2015

I don't think I have had a sales person treat me as awesome as chris did. I felt so comfortable buying from him and everyone that helped me get my new car. Thank you so much. I'll be sending everyone y'all's way!

Bob & Judy

Aug 5, 2015

Once we decided we wanted a Subaru Forester we did a lot of shopping throughout the state. No one, however, beat the service we received from Heather at Subaru of Puyallup. She aggressively searched for exactly what we wanted and found it for us. We will definately return to see her and will be pleased to send her referrals.

WRX 2015 OWNER

Aug 3, 2015

Jerry HARRIS at Subaru Puyallup is Great , I say Great Sales person to work with. He will set you at easy, no stress in any of the test driving and buying process. If you have any problems in any area, financing , model availability etc he will do everything to get what you want. He cares that you find the right care for you and never pushes a Subaru on you, they speak for themselves.

endo1313

Aug 2, 2015

Jerry is Great , I say Great Sales person to work with.He will set you at easy, no stress in any of the test driving and buying process. If you have any problems in any area, financing , model availability etc he will do everything to get what you want. He cares that you find the right care for you and never pushes a Subaru on you, they speak for themselves.

West

Aug 1, 2015

Just wanted to say thank you for the excellent service your Subaru dealership has provided us. We worked with Heather Davis and Matt Harnish. They were fabulous! They both worked extra hard to make our buying experience truly STRESS FREE! Loved working with both of them and look forward to working with them when we purchase our next Subaru. Tim and Dori West

Carlson

Aug 1, 2015

This is our fourth vehicle we have purchased from Subaru of Puyallup and it won't be our last.. Our sales rep Dave Warmack was the best. He made it easy. His experience and vehicle knowledge, sense of humor, and easy going personality made it a very pleasant buying experience.

West

Aug 1, 2015

Just wanted to say thank you for the excellent service your Subaru dealership has provided us. We worked with Heather Davis and Matt Harnish. They were fabulous! They both worked extra hard to make our buying experience truly STRESS FREE! Loved working with both of them and look forward to working with them when we purchase our next Subaru. Tim and Dori West

2015STI

Jul 30, 2015

I cant say enough great things about Subaru of Puyallup. Everyone is friendly and great. Kimberlee, sold us our 2015 WRX for months ago, she truly gave us a stress free car buying experience. A couple days ago I went in just for a routine oil change and ended up purchasing a new 2015 STI at the end of the day from Kimberlee again, and yet again she gave us another stress free car buying experience and a great deal!.

A.C

Jul 29, 2015

I was pleasantly surprised at how personable my sales person Justin was. He was attentive, polite, patient, easy to talk to, and overall a genuine person who treated me with respect. This is important to female customers. Infact I noticed that all of the staff who I came in contact with were cordial and genuinely friendly.

PhilM

Jul 29, 2015

Decided it was time to upgrade the wife into a new car, wanted something safe, stable, and reliable. Subaru satisfied those points, especially with the AWD, and Eyesight. We did not know which model we wanted though, and spent alot of time going between the Forester, Outback, and Legacy. Brandon Boudreau was very patient, and helped by showing us the pros/cons of each vehicle for our particular needs, and answered each and every question we had. What i liked best was that we had a couple really obscure questions, and instead of BSing his way through it, he went and got the facts. I really appreciate this, ive dealt with alot of sales people before that try to talk their way around something they don't know, and it drives me up the wall. This guy is a straight shooter, and made our experience excellent.

TinaK Subaru Fan61

Jul 28, 2015

This will be our second purchase from Subaru of Puyallup and both times it has been stress free and a wonderful buying experience. All the staff at Subaru of Puyallup are wonderful, never feeling pressured always answering my many questions about the vehicle, options and pricing (Which by far beat every Subaru dealers price within 75 miles). Subaru of Puyallup makes the new car buying experience so great that we always recommend them to family and friends and they have always come away with a positive purchasing experience too.

Denise from Lacey

Jul 27, 2015

We love Subaru of Puyallup!! Wonderful salesman, Brandon Boudreau, sold my husband and I each a new Subaru last weekend! Stress free sale indeed! Huge selection of vehicles, and Brandon was super friendly and knowledgeable about all of them. And we test drove quite a few! Will refer anyone looking for a Subaru (Chevy or VW) to go to Puyallup and ask for Brandon.

Emily K.

Jul 25, 2015

Really enjoyed my experience with this dealership! I was so happy with Heather Davis's service over the phone that my husband and I drove 2 1/2 hours to finally make a deal and get my new Forester, which I love! From the beginning Heather was honest, sincere and made the process so easy and stress free. She worked hard for us to get to our price point and she went above and beyond to make sure the new car was perfect and my trade in was well taken care of. Wade the business manager was just as great! He was funny, knowledgable and relatable. He puts you at ease during the process of signing the deal and talking finance. Buying a car from Heather and Wade was one of the best experiences I've had in a while. Loyalty is key to any successful business and I will refer all my friends to this place. My husband will be calling Heather next year to buy his next car and I look forward to driving another 2 1/2 hours just to see them and feel that experience again. Thank you so much for everything you have done to make my car purchase perfect and stress free!! - Emily

Patrick

Jul 22, 2015

Like many people I rarely write reviews. But today I feel impelled to write one because of the excellent service I was given at Subaru of Puyallup, especially by my sales person Brian Fuller and Justin Peoples as well. My wife an I did not see the an Outback that we liked, so we ordered one. After a month we changed our mind and ordered a different color (which we love). A co-worked, who used to be a manager at a deanship, told me dealerships like to sell cars on the lot and they push for that first and offer to order a car as a last result. I can say that I never had that feeling. Brian and Justin worked hard to make sure our desires were met and showed concern for us not for the sale. Even when we I called to order the new color, Brian asked, are you sure you sure your wife will be OK with that color? We never felt pressured, only helped. For that reason I am writing this review and would highly recommend Subaru of Puyallup to anyone. And by the way, we love our Outback! Patrick

Hjeterii

Jul 22, 2015

Shelly, Matt and Dave were all top notch. Jennifer loves her new vehicle. More than she has ever loved any vehicle that she has ever had. She always talks about her older Subaru and how she wished she never sold it. After living with her and listening to her complain about missing her Subaru so much I decided to go online and build a Subaru with every option that I can possibly put on a vehicle. A couple days later Shelly contacted me and said that she would be glad to get the vehicle for us. My wife could not decide whether she wanted a red car or a silver car so Shelly got both of them. The vehicle was ordered in the middle of June and was slated to be at the dealership on 20 July. On 17 July Shelly contacted me and told me that Jennifer's car has arrived. I sent over our drivers license along with our insurance information I got all of the financing in order with Matt. Matt worked with several different lenders and got us the best rate. He also included a warranty along with gap protection for our new purchase. I made dinner reservations that evening and told my wife about her new vehicles arrival. I left work early and drove to Puyallup from Bremerton to pick up my wife's new car. All the way there all Jennifer could talk about was how much she loves Subarus and how she can't wait to see her new car. We arrived at the dealership, and my wife's eyes started to glow as they drove her brand-new Subaru upfront. It was completely cleaned, filled with fuel and ready to go. We went and did the financing with Matt and were in an out of that dealership in less than 30 minutes. Thank you to everyone who has made my wife extremely happy. Everyone knows that a happy wife is a happy life. Even though I wanted to drive the new car, my Jennifer was not going to stand for that and she said to me, "that this is my car and I'm driving it!" Thank you to everyone who was a part of this process and I really appreciate everything that they have done to make it one of the best buying experiences I have ever experienced. 2015 Subaru Legacy 3.6R is one sexy driving machine. Thank you,Hubert and Jennifer Jeter

Batnd0nb0y

Jul 21, 2015

Jerome was the best salesman I have encountered ever. He was helpful, knowledgeable and extremely personable. There wasn't a question he couldn't answer for us. He gave of his time off to come in and sell us our new Subaru. Every dealership needs a Jerome. Bravo!

Andy

Jul 20, 2015

I initially went to consider buy a used Subaru Wagon but quickly realized that after talking with salesman Brian that for a few more thousand I could drive away in a new vehicle. After a very relaxing and thorough text drive and overview of the Subaru models I was interested in an outback. I ended up buying a 2015 Outback Premium and was very pleased with the entire buying process and no pressure attitude of everyone I interacted with at the dealership. Soon after buying the car Brian called me to make sure everything was going okay and to see if I had any questions or concerns. Fortuntely I had none and I am very satisfied with my new Subaru.

Chuck Tautfest

Jul 19, 2015

Incredible experience. I told them what I wanted and they found it and had it ready for me upon my arrival. Truly hassle free and the best price. I live in Vancouver Wa. and I had the option to shop Portland/Oregon, but quickly found that Puyallup Subaru had the best prices. Worth the trek for sure. Their entire staff was pleasant to work with and my salesman Brandon was the best part of the experience. Thank you so Much !!! Chuck Tautfest Vancouver Wa

joe

Jul 18, 2015

I can in to just get an idea of what car I wanted, and that is exactly what I got. Heather Davis helped narrow down to the exact car I want to get in just a couple hours, with no stress of trying to tell me that today was the day to buy.

JB

Jul 18, 2015

After several weeks of research via Kelley, Edmonds and a fair number of other sources we had determined a tough, but fair price for the make, model and features we wanted. Next, we tested five of the regional dealerships in the area and ranked them based on a number of criteria (a few of our criteria are listed below).Response time Content and detail of answers to a variety of questionsFollow-up email or phone call after our initial inquiryHow clear and close to our research findings were the dealer quotesHow did the Internet sales reps respond to our tough, but fair offer (only some responded in a professional manner to this most important criteria)After all the research was complete, we ended up ordering our car from Subaru of Puyallup. This dealership is at least 40 miles away and there are at least 4 others closer, but it was well worth the extra travel time. Subaru of Puyallup stood out and even under adverse conditions not only met, but exceeded expectations on a variety of challenges. Below are a few representatives that we found were particularly honorable and helpful. If you get a chance, try to work with these folks as they truly care about doing a good job.Shelly Meysenburg Internet ManagerHeather Davis Sales ConsultantRyan Forstrom Sales ManagerWade Finley Business ManagerAll the dealerships claim to offer great customer service, but we all know the reality can be quite different from the ads when it comes to material matters. Modern customers not only represent a lifetime of car purchases, but also with the social networks of today, the possibility of a web of new customers. This is a fact of modern business that appears to be a bit lost to some of their competitors. Without a doubt Subaru of Puyallup understands that a customer is far more than a single sale. This is one of the most expensive decisions in our lives. Our advice is to give Subaru of Puyallup a chance to prove that ours was not just a singular positive experience.

joebobchad2

Jul 18, 2015

My experience was easy and stress free. Heather Davis helped my girlfriend and I decide exactly what we wanted in just an hour. She was super nice and we enjoyed the whole experience.

PaulC

Jul 16, 2015

Kim McPherson was the best! Sold me a wonderful car for my daughter to drive, no hassle and a great price! Will definitely return in the future!

Happy Camper

Jul 15, 2015

I purchased a car for my Daughter and couldn't have been more pleasantly surprised. No Hassles at all. Kim McPherson was fantastic, Best car buying experience I've ever had.

PC

Jul 15, 2015

Bought a used Mazda from Kim McPherson for my daughter. Easiest car buying experience I've ever had. No Hassles whatsoever. Be sure you ask for Kim !

Sherry K

Jul 12, 2015

Stress free? Oh my gosh was it! Jerome was awesome! His follow-up, information, knowledge of product and over all service was fabulous. Wade was terrifically helpful with the financing part and made all the arrangements with my credit union. I'd recommend this dealership, Jerome and all the rest of the Subaru of Puyallup team to anyone!

mpgr14

Jul 12, 2015

My husband and I had a positive experience at Subaru of Puyallup because of the outstanding customer service we received from Le'Shung and Kimberlee. They went above and beyond in helping us get our new car. Highly recommended.

Sherry K

Jul 12, 2015

Stress free? Oh my gosh was it! Jerome was awesome! His follow-up, information, knowledge of product and over all service was fabulous. Wade was terrifically helpful with the financing part and made all the arrangements with my credit union. I'd recommend this dealership, Jerome and all the rest of the Subaru of Puyallup team to anyone!

mpgr14

Jul 12, 2015

My husband and I had a positive experience at Subaru of Puyallup because of the outstanding customer service we received from Le'Shung and Kimberlee. They went above and beyond in helping us get our new car. Highly recommended.

Eric M

Jul 11, 2015

I visited the dealership several times looking at the Subaru Crosstreks and never felt pressured to buy, when I was finally ready to make my purchase they ordered me the exact car I wanted. Kimberlee McPherson was a great sales person through the whole process. I will definitely be considering Subaru of Puyallup for any future car purchases.

Greg and Sheila B.

Jul 7, 2015

About 3 weeks ago I went to look at a new Outback. I went to a dealer in Tacoma and left there feeling like just another guy... I went to Subaru of Puyallup and Heather Davis (our awesome sales agent) did an outstanding job of getting us the car we wanted with extended warranty and the security system of all security systems and we left there feeling my last me we actually mattered to her and her company. Since then, I have driven a lot. And needed my first oil change. I just called heather and she went down to the service department and made sure that everything was scheduled the way I wanted. Wow! Not just the typical, "Let me transfer you over there." Thank you Heather and Subaru of Puyallup for making this car feel special to us!

Hung Dang

Jul 3, 2015

Kimberlee McPherson is an excellent car sale person. She was so helpful with the sale transaction and operation of the new car I bought there. recommend seeing her if want to buy car there

Sydney Mezs

Jun 29, 2015

Had such a fantastic experience at Subaru of Puyallup while purchasing my 2015 Outback! I couldn't have asked for a better team to work with. Brandon Boudreau made selecting a vehicle and delivery a breeze and answered all my questions.Finance was quick and thorough with Matt Harnish. I will definitely recommend them to my family and friends!

Bill Gruetzenbach

Jun 27, 2015

I purchased a used vehicle last week and had the pleasure of working with Heather Davis. Heather was very patient with us as we narrowed down our options. After picking the vehicle we thought would be the best fit I did some more research and found the asking price was very reasonable. I normally find I have to haggle for a fair price, but it was not the case here. There was no need to go back and forth, which was appreciated. The next day I took the car to a mechanic we trust and he indicated the battery needed to be replaced. The people at Puyallup Subaru replaced it at no charge. If I were looking for another car I would definitely go back and I would gladly work with heather again, she was a true professional.

mariannat7799

Jun 26, 2015

We recently bought Subaru Crosstrek from Dennis Ecklund at Subaru of Puyallup. What an experience!!! Absolutely stress free!!! We were worried because we had a cross country trip ahead of us, and we needed a car as soon as it humanly possible. So 5000 miles later - no problem! Happy with our new car. Would totally recommend this dealership. Dennis was very helpful!

profcg

Jun 24, 2015

We have just purchased our third new Subaru Forester from Subaru of Puyallup, and as always, it was a pleasant, successful experience. This was our first time working with Kirk Schroll, having dealt with his father previously. Easy-going patience runs in the family.

Ddille

Jun 16, 2015

The people at Subaru of Puyallup were warm, welcoming, and accommodating in every way. Jerry Harris is great; he was so patient with me and great with communication. I love my 2012 Subaru Forester. I've always wanted a Subaru and Jerry helped me find the one that was just right for me. My mom might be coming back here in a few years to get a new Subaru. Thank everyone at Subaru of Puyallup!

TheresaBu

Jun 4, 2015

I had signed up for online notification of cars meeting my criteria. Our daughter's car had been totaled and we wanted to find something safe for her as a replacement. When we showed up, we were not initially mobbed by salespeople (very refreshing). Kimberlee McPherson was our sales person, and she was wonderful! She took me on a 30 minute test drive, sharing all of the features of the Subaru Legacy--most of which another dealer had not bothered to tell us! Afterwards, the buying experience was stress-free and completed in less time than anticipated. We've already decided our next car will be a Subaru, and we will definitely be coming back to Subaru of Puyallup and having Kimberlee help us!

BigBandJazzLover

Jun 3, 2015

Our sales person was outstanding. She took a lot of time on the test drive explaining all of the features and safety items of the Legacy. She was also very accommodating of all of our needs in making the purchase 'Stress Free'.

Roberta

May 22, 2015

I have to thank Suburu of Puyallup and especially Kimberlee McPherson. She took the time to work with me and found the perfect car at the right price. She came from home twice to finalize the purchase. Her enthusiasm was wonderful and I will recommend her to anyone needing a new car! My car is Beautiful, I love it! Thanks to everyone at Suburu of Puyallup! !!

V2015

May 12, 2015

Was extremely happy with the process of buying my new Subaru! My sales associate was really knowledgeable and kept me in my desired price range!

true review

May 12, 2015

Sale's person was great, and I like the 2015 subaru outback, but i couldn't stand their service department, so i traded in for toyota highlander. I don't know how they got idea of stress free, but Subaru of Puyallup service department only did is to give me stress. they scratched my car twice, after first time they scratched, i wasn't going to take my car into Subaru of puyallup anymore, and I went Subaru in Auburn and did oil change. never had problem with them. Than management person from Subaru of puyallup called me and said they are going to fix the scratch for me so i took my car into Subaru of Puyallup, and since I was there, i asked them to fix wind noise problem on 2015 outback. A few days later i went to pick up my car, they did fix scratch but now windshield was cracked. Service manager was try to tell me, it was cracked when i drop off the car. NO it was not. then they scratched all over of driver and passenger side window frame, and some foam was hanging out of bottom of door trim, and also plastic peace of window frame was just hanging down. I showed to service manager and he said these are very difficult repair and these scratches are normal, but if you like us to we can fix for you. I let SOA know how i was treated and also send pictures of damage to them. Now i'm stress free with my new Highlander. People at Titus Will of Toyota understand what I had to deal with at Subaru of Puyallup and they really helped me out.Subaru of Puyallup Service Manager was by far the worth Service Manager that i had to deal with. He talk to you like you don't know anything and try to feed you BS. I wish I could post the pictures of damage they made to my car and it was not the first time. I send all pictures and how i was treated by service manager to SOA and i hope they will do something about this dealer.

Ann W

May 8, 2015

I couldn't ask for a better car buying experience. Dave Warmack listen to my needs and he deliver. This was the best car buying experience I had. I would recommend Subaru of Puyallup to my family and friends.

Kevinroyden

May 4, 2015

I recently stopped by to take a look at a new car and was greeted by Kirk. Kirk answered all my questions and overall was a helluva guy. We took the car for a spin, discussed trade-in values and eventually I drove home a new car. I would recommend Subaru of Puyallup and Kirk to anyone and everyone. Thanks, Kirk!

M Tom M

May 4, 2015

My wife and I had been committed to buying a good, used Subaru, but after several days of looking at and test-driving various Subaru models at "Subaru of Puyallup" (all of which would have been basically acceptable), we decided on a brand new (2015) Subaru Outback based on the reasonable price we were quoted by Jerry and Dennis, our sales reps; the reputation of the dealership; the friendly staff (such as Sydney and Kym), and the appearance and observed efficiency of the facility overall. This has been our best experience at a car dealership to date and we highly recommend them. (We plan to return for periodic vehicle maintenance and expect to receive the same high quality of service.)

Jasmine

May 2, 2015

Kimberlee McPherson was the best! She was so helpful and made me feel comfortable throughout the entire process. I liked that she wasn't pushy like most salesman. It felt like she genuinely cared about getting me the car that I wanted for the price I was willing to pay!!

joy2014

May 1, 2015

Jerry Harris came to pick me up from my house because I called for ride so I would be able to buy my dream car from Subaru. This is my third car from Puyallup dealer. Both Jerry and Brian Fuller are top salesa person . I bought Subaru Forrester 0f 2015. It was an invredible experience buying my new car at Subara of Puyallup.

ET

Apr 29, 2015

I recently purchased the XV Crosstrek, the Yellow one (my banana pepper). This is the second Crosstrek purchased from Subaru of Puyallup. I have never received such excellent service!!!! Kirck Schroll and Dennis were GREAT!!! I would recommend Subaru of Puyallup to anyone looking for a GREAT car buying experience, and of course I would only recommend Subaru to anyone now. I am the proud own of two XV Crosstreks now. THANK YOU Subaru of Puyallup

davidd

Apr 29, 2015

My wife and I had an incredible experience buying our "new" car at Subaru of Puyallup. Our sales person was Justin Peoples and I can't recommend him enough. He went above and beyond when it came to our test drive and was highly knowledgeable when it came to discussing the ins and outs of our vehicle. We ended up with a 2014 Impreza and we're extremely happy with our purchase. Highly Recommended!

Liz92

Apr 28, 2015

I just bought my first subaru through kimberlee. She drove 50 miles to come get me to buy my dream car. Very easy going and made me feel very comfortable buying my first car on my own at 22 years old. I love my new STI!

Michele Mallery

Apr 27, 2015

THE best car shopping experience EVER! Stress-free, no pressure, easy to work with, personable, and easy and effortless process. I worked with Kimberly McPherson in sales and Ryan Wallace in finance...who are ROCK stars!!

Julie from Auburn

Apr 18, 2015

I have never enjoyed the time spent at a dealership buying a car. However, Subaru of Puyallup in Puyallup Washington was the most enjoyable experience I have ever had! My salesman, Jerome, was very patient with me during the test drive and didn't mind taking an extra long test drive. The overall experience was FABULOUS!!!!! I WILL BE A CLIENT FOR LIFE!!!

Mark T.

Apr 18, 2015

Subaru of Puyallup provided us with the best offer in the market. The staff was well organized, extremely friendly and helpful. The process was completely painless. We will definitely buy again from this dealership.

Lori Collins

Apr 10, 2015

Heather Davis is SUPERB! I had my boyfriend stop in for me to check on a used Crosstrek I was looking at on their website and she told him to have me come in to look at the new ones because the Subis hold their value so much I might get a new one for just a bit more. I was very nervous going in due to my credit not too great from going through some personal things financially, but I bit the bullet and went in on a Saturday morning. INSTANTLY my fears and anxiety were put to rest. Heather Was both professional and a top notch salesperson! She knew about the Crosstrek and it's features I was amazed... with so many vehicles she really does her research on them!!! We ended up finding the right one I wanted but it was at another dealership and she wasn't sure if she could get it to Puyallup on time with it getting late on Saturday... . guess what?? I drove it off the lot Sat evening!! While we were waiting to find the right Crosstrek with the features for me she had a few customers looking at a car in the showroom and again I was amazed! Heather new EVERYTHING about it! Also, she will go above and beyond I was saying how the restaurant across the street had this great salad I liked and she actually had someone get one for me!!! If that isnt above and beyond I don't know what is!! Oh and the finance Dept was great too!!! In and out with the most friendly people!!! Thanks Matt! THANK YOU Heather for a SUPER buying experience!!! Lori Collins

Crystal M.

Apr 9, 2015

Service is most definitely stress free! I got checked right in for service and had a warm cookie offered to me. I also had a wonderful massage while I waited. The service writers were very thorough in going over my service. I look forward to coming back next time!!

California Girl

Apr 9, 2015

All of the staff there at Subaru of Puyallup are so nice! Great customer service and they got me in and out of there in a shorter time than i was quoted! I recomend to all!

jeepcrawler

Apr 8, 2015

i spoke with Kimberly over the phone about the vehicle i was interested in. After showing up at the dealership she was busy showing a car, but had Kirk show us the truck. Kirk was a cool dude. it was a jeep at a Subaru dealership, so he didn't know all about the jeep like a jeep dealer would, but the test drive route he took us on was the best part. middle of rush hour ....no traffic on his route AMAZING. could test the car better without being stuck in traffic. Thanks for the jeep Kirk!

Jordan

Apr 6, 2015

The experience i had at subaru of puyallup was beyong great, Jerome and everyone worked together to help me get the car i wanted. i would recommend subaru of puyallup to anyone.

jordanb.

Apr 6, 2015

The experience i had at subaru of puyallup was beyong great, everyone worked together to help me get the car i wanted. i would recommend subaru of puyallup to anyone.

Judy

Apr 4, 2015

Kirk was my salesman, and although he hasn't been with the sales team long he was very helpful and informative. He was very friendly, and made the process easy and less stressful. Since my purchase I have called or emailed with questions and he replies promptly. If he doesnt have the answer, he finds the answer and gets back to me right away. Thanks Kirk for all your help

James Dean

Apr 3, 2015

Great service really fast oil change was in and out in just 30 min. I will definitly be back to get another oil change

James W

Apr 2, 2015

I had a great experience purchasing my Subaru WRX STI..the price was very fair and process was quick. Thanks Kimberlee McPherson for all your help.

weebs

Apr 1, 2015

Best experience I've had buying a car. I went to look at a car and was very pleased with the deal they were able to give me..Thank you Kimberlee.

nancyschmancey

Mar 31, 2015

This was the first (of seven) dealerships that I contacted that would actually give me real information over the phone. I had worked with a few other dealerships, but hate the negotiation game. I knew what I was comfortable paying, and wanted to just make the deal. Most dealers, when you tell them what you're comfortable with, they want to haggle to bring you up. The manager, Brian, heard me when I said "I'm not paying more than XX, should I come in or no?" And he made it happen.Well, actually, I was looking for a particular used model, he agreed to the price, and when I got there it was loaned out. Not 100% sure I believe them, but I'll give them the benefit of the doubt. I got a new car for just a few hundred more, and I'm happy with that negotiation. Signing the financing paperwork was easy, no one tried to sell me clear coat protectant, increased security, blah blah blah. It was all "This is what I want." "Okay let's do it exactly that way."Downside: They didn't pay me as much for my used car as I know I could have gotten elsewhere. I am out several hundred bucks - maybe a grand - because of that. But it's my own fault for not going there with anyone. At that point, I would have had to make the 120-mile round trip AGAIN to pick up the car, and frankly the idea of lugging my kid back for hours of my time was too much. So I totally paid for that bad decision. But I knew it going in, so...Anyway, good service, fast turnaround, nice enough people. I'll recommend them for sure.

Rebekah J.

Mar 23, 2015

When my old car finally gave up I headed to Puyallup Subaru. I had been looking at the Forester for some time and wasn't sure about the process. The stress free environment; the ease of communication and the wonderful service from Kimberlee made the process enjoyable! I would highly recommend Puyallup Subaru and Kimberlee!

Anthony Hasbrook

Mar 22, 2015

Recently purchased a 2015 Subaru Outback. Dave Warmack was the sales man who helped us get into our vehicle. Was very courteous, friendly, and was asking what our needs are instead of pressuring us to buy a new vehicle like some other dealers. It was a busy day (who doesn't want a Subaru) but was worth the wait. It's our first Subaru and we love it. I would recommend anyone to go to Subaru of Puyallup for a great experience in buying a car, cuv, or suv. Great jobs guys. Way to keep the customer first. Keep up the great job.

rcade

Mar 22, 2015

When my old car finally gave up I headed to Puyallup Subaru. I had been looking at the Forester for some time and wasn't sure about the process. The stress free environment; the ease of communication and the wonderful service from Kimberlee made the process enjoyable! I would highly recommend Puyallup Subaru and Kimberlee!

TAG57

Mar 21, 2015

I would recommend anyone who wants a Subaru and those that are looking to go to this dealership. The last time I bought a car (a Subaru from a different dealership) I was steered to a car I didn't want and I sold fairly soon after I bought it. From the minute I got on the lot, Heather, my sales person listened to what I said and made sure that my requirements (navigation and a moon roof) were met. She never tried to steer me in a different direction. I was not sure my dog would fit in the car so Heather suggested I take the car home and see how Darwin fit. He fit and I bought the car. The next day Heather called to follow-up. I was looking for a dog barrier. She mentioned that Subaru had a dog barrier. She went to the part shop to see if there was one in stock and then to the service department to see if they could install it that day. She arranged to have the dog barrier installed about an hour later. She was amazing and the Service Department went out of their way to install the barrier on their lunch hour!

Heather & Jason in Puyallup

Mar 18, 2015

Jerry was VERY knowledgeable and informative about the features we had questions about on the Forester. Our overall experience at Puyallup Subaru was stress free as they promise.

Mike and Susie

Mar 17, 2015

If someone had told me in advance how our car purchase experience was going to be, I'd never have believed them.It started on a Sunday am when i was getting pre-approved for a loan on Subaru of Puyallup's website, when the phone rang and it was the dealership. I explained the model of Forester I was looking for, options and color. They asked when I could be at the dealership and I told them 1pm since we had to drive from Bremerton. We arrived around 2, and we were greeted by George Mayfield. George immediately took my wife and I in back to show us our new Forester being cleaned up, and verified it was the right color, had the options we wanted and we were satisfied with that car.As we walked back to the showroom, George mentioned to make sure to bring the car in for our free oil changes on Thursday or Fridays and get a free massage. We thought he was kidding til we walked past the service counter and saw the sign about free massages on Thursday and Friday. Unbelievable! We proceeded to the showroom where the finance guy showed us the invoice and the discounted price we'd pay. We talked about the extra's we wanted to include on the car and he said paperwork would be ready in a few minutes. We were signing papers within 45 mins of arriving at the dealer! I've never heard of such a thing. George took us out to our newly washed car and we spent the next hour going over the car, programming radio stations, moving phonecontacts and pairing phones through the bluetooth. We went on a short drive so George could demonstrate the features Eyesight provides. We wrapped up things and were on our way home with or new car just after4 pm. I cant get over the high level of customer service Subaru of Puyallup demonstrated. I would highly recommend them.

mike G

Mar 17, 2015

If someone had told me in advance how our car purchase experience was going to be, I'd never have believed them.It started on a Sunday am when i was getting pre-approved for a loan on Subaru of Puyallup's website, when the phone rang and it was the dealership. I explained the model of Forester I was looking for, options and color. They asked when I could be at the dealership and I told them 1pm since we had to drive from Bremerton. We arrived around 2, and we were greeted by George Mayfield. George immediately took my wife and I in back to show us our new Forester being cleaned up, and verified it was the right color, had the options we wanted and we were satisfied with that car.As we walked back to the showroom, George mentioned to make sure to bring the car in for our free oil changes on Thursday or Fridays and get a free massage. We thought he was kidding til we walked past the service counter and saw the sign about free massages on Thursday and Friday. Unbelievable!We proceeded to the showroom where the finance guy showed us the invoice and the discounted price we'd pay. We talked about the extra's we wanted to include on the car and he said paperwork would be ready in a few minutes. We were signing papers within 45 mins of arriving at the dealer! I've never heard of such a thing. George took us out to our newly washed car and we spent the next hour going over the car, programming radio stations, moving phone contacts and pairing phones through the bluetooth. We went on a short drive so George could demonstrate the features Eyesight provides. We wrapped up things and were on our way home with or new car just after 4 pm. I cant get over the high level of customer service Subaru of Puyallup demonstrated. I would highly recommend them.

Gina

Mar 16, 2015

My husband and I had a great experience purchasing our new Forester at Subaru of Puyallup. Our saleswoman, Kimberlee, was super informative on all the ins and outs of the car and did not make us feel the least bit pressured. She was very personable, which goes a long way with us! The dealership was very nice and clean with all the little details of stress free. I'm looking forward to my massage during my next car service! :)

Forester

Mar 14, 2015

Our 2001 Forester was ready to trade in so we brought it back to Puyallup. Dennis matched us up with exactly the car we were looking for. With the help of Wade in financing we left with a new 2015 Forester. There was no pressure, no price hassles, it was less than I had figured on, and stress free.

subie4life

Mar 11, 2015

I've been in the market for a new car for about a year, and was leaning towards a Legacy. I was debating between two Subaru dealerships in the end. I am very glad I made the decision to come out to the one in Puyallup. My salesman Jerome Sirmans was very friendly and welcoming and knowledgeable even though he was new. I was impressed! So please go out there and ask for Jerome!

subie4life

Mar 11, 2015

I've been in the market for a new car for about a year, and was leaning towards a Legacy. I was debating between two Subaru dealerships in the end. I am very glad I made the decision to come out to the one in Puyallup. My salesman Jerome Sirmans was very friendly and welcoming and knowledgeable even though he was new. I was impressed! So please go out there and ask for Jerome!

Bill

Mar 7, 2015

I have purchased 3-5 cars in past 5 years. My daughter bought an Outback. ( It saved her life in a rear collision &, since it was totaled she bought a new replacement, at her husband's insistence!Bob is honest, ethical, great to deal with, etc.YOU WILL NOT FIND A BETTTER DEALERSHIP, PEOPLE, OR VEHICLE PRICE!Best cars. best performance. JUST THE BEST.If our want a recommendation Bob can let you call me.Bill and Irene (an Ilocano)

Joe F

Mar 5, 2015

Jerry Harris is the BEST car salesman I have ever had. He is a great listener. He was able to get me in the exact car I wanted. His professionalism was amazing.

Amanda J

Mar 4, 2015

We will definitely do business here again. Dennis Ecklund was so great from start to finish. I appreciated the fact that he didn't put ANY pressure on us to buy a car, and worked with us to see what we could find that fit into our criteria and budget. He even played with our daughter while we were doing paperwork. I really felt like he took care of us from start to finish- staying with us the entire time. I appreciated the fact that he didn't try to get new customers while we were signing paperwork, and actually stayed with us until we left the lot. It really was a stress-free process. We will come back here when our daughter needs a car- and we highly recommend Subaru of Puyallup to anyone looking to buy new or used. Thank you guys for being so helpful and easy to work with!

Bree

Mar 3, 2015

I had a great experience at this dealership! Out of all of my vehicle purchases, this one was the quickest and easiest. Jerry Harris helped me pick out the perfect car. He is very knowledgeable and super friendly. Rachel handled my financing and it was a pleasure to work with her as well! I highly recommend this dealer.

therush

Mar 3, 2015

Jerry Harris is the best salesman ever. Great listener and even better deliverer. Very professional organization. Go buy a new car from Jerry Harris today.

breeg

Mar 3, 2015

I had a great experience at this dealership! Out of all of my vehicle purchases, this one was the quickest and easiest. Jerry Harris helped me pick out the perfect car. He is very knowledgeable and super friendly. Rachel handled my financing and it was a pleasure to work with her as well! I highly recommend this dealer.

cameron

Mar 1, 2015

I love Subaru of Puyallup thanks to Jerome and jerry. They both made it easy and fun to be there. I told them what I wanted and they jumped on it. Next time I want one of your guys Helly Hanson jackets!:)lol. Ill definitely will be buying my 3rd Subaru from them!

W. M.

Mar 1, 2015

this is the second subaru I have purchased from them. The salesman I had used previously no longer worked there this time. Kimberley was my sales person this time and was great. Thanks for the great service.

cameron

Mar 1, 2015

I love Subaru of Puyallup thanks to Jerome and jerry. They both made it easy and fun to be there. I told them what I wanted and they jumped on it. Next time I want one of your guys Helly Hanson jackets!:)lol. Ill definitely will be buying my 3rd Subaru from them!

W.M.

Feb 28, 2015

Showed up to look at new cars to surprise my wife. Kimberely was fantastic and a great sales person. Thanks for the help. Love that new car smell!!!

Tiki322

Feb 24, 2015

We called Jerome about a month before we purchased. We had to wait for a check to come through before we bought. He asked what our needs and expectations were and searched while waiting. No pressure, he didn't call us a lot but stayed in communication without pushing. When we finally did buy (Outback) it was low key, fair and honest; unlike Peninsula Subaru in Port Orchard which is high pressure, lies and rudeness. We will now use Puyallup as our car store/service. For a young man, Jerome is great, he is wise and really takes pride in what he does. Thanks for a great experience!

herogers

Feb 23, 2015

My husband and I happened to check out this dealership after walking across the street from another car lot and started talking with Jerome Sirmas about the used cars that they had. Jerome was very friendly and attentive and we in pretty short order became interested in a Highlander which we later purchased. The whole process of the transaction was extremely pleasant, and without pressure. The sales manager Ryan Forstrom was also very helpful and considerate and the finance manager Wade Finley was very kind and easy to work with as well.We love our new car and feel really good about the whole purchase experience. If you are considering a new or used car, definitely check out this dealership and ask for Jerome. It will be worth your time to consider them in your car search.

Amy

Feb 19, 2015

Kim Fuhrman and Heather Davis are exceptional salespeople. They worked with me, listened to what I was looking for and made it happen. They didn't have the exact vehicle I wanted on their lot so they called other dealerships and found one. The next morning my new 2015 Forester was waiting for me when I finished the paperwork. Thank you ladies. You are the BEST!

Chad

Feb 14, 2015

I had an awesome experience buying my Crosstrek. Jerry Harris, Dennis Ecklund and Brian Walker were great in putting me in the car that had everything I wanted at a great price. The process couldn't have been more relaxing and their facilities are top notch. I am so happy I decided to bring my business to them and will definitely return for my next Subie. Thanks!

Peter

Feb 10, 2015

Quick and easy. It really was a stress free experience. All of the staff was friendly, helpful and professional. Customer Service is great. After the purchase a couple of small items came up. With just a phone call the items were attended to imediatly and with no appointment or charges. Would definitely come back again!

Hans K.

Feb 10, 2015

Ask for Kimberlee to hear what you want and then search until its found. The finance person, Wade, is very professional and diligent on your behalf. Great team. Really.

SubaruLover

Feb 6, 2015

I came in to try and get my dream car. Kym was beyond nice and very helpful. She made sure she did everything she could to get me the car I wanted and at a fair price. She kept me fully informed through the whole process. Everyone there was friendly and made sure I had everything I needed or wanted. I love my new Subaru!!! I can't thank Kym enough for everything she did.

Jeff H

Feb 3, 2015

10 years ago we looked at buying a Subaru, at that time we decided to buy a different make. There are several Subaru dealerships around us, but as we began to consider a new vehicle, we remembered the folks we had dealt with at Puyallup Subaru and chose to start the process there. It was the right decision! We took several test drives and dealt with both Dave and Dennis during the process of buying our 2015 Outback. Both were outstanding to work with. Since no one had the car with the option we wanted, Dennis had to conduct a search to find the car. Luckily he found it. Unluckily it hadnt been delivered yet! It took about 4 weeks to get the car into the dealership and to me. The only negative during the wait was the lack of information on the status of the car. I was told, they would get me the invoice soon after ordering, but I didnt see the invoice until I went to view the actual car. This bothered me a little since I am an information hound, but the car was exactly what we wanted, no more, no less. Once the car was in, the purchasing experience was relatively stress-free as advertised. The car was right; the price was right (and what I had been told upfront). The only negative was that I didnt get as much for my trade as I wanted, but that didnt surprise me. You rarely do! The financing process was also easy. Yes they wanted to sell me an extended warrantee, yes they wanted to sell me an antitheft system, but both were a soft sell not a hard sell and Im OK with that. We would definitely consider Subaru of Puyallup when we go to buy our next car new or used.

V Lindholm

Jan 27, 2015

Dennis paid attention to what I was looking for, and my budget. Great attitude, very knowledgeable, and was consistent in providing a great customer experience. Notnonlyndid I find a quality car that was better than what I was hoping for, for the price that I wanted, but I felt well taken care of.

Gabi

Jan 16, 2015

Thank you Kimberly, for your patient and always friendly attitude. I was ready to negotiate, ready to argue, expecting to have to fight for the best deal I could get. When the time came, my ordered Outback was ready a week early, I got the price I expected for our trade in, and the stressless price for our new car. It was a pleasant experience and I love my new Outback with Eyesight. Look forward to a year of free service.

Dennis

Jan 15, 2015

Heather Davis was well prepared and knowledgeable. She listened to what I had to say on the phone, and had a car with the features I was interested in ready to test drive when my wife and I arrived. As the car was for my wife, she went out of her way to find the color my wife wanted through a dealer trade. Subaru of Puyallup did an excellent job for us with no pressure.

Lisa C

Jan 15, 2015

This was the best car buying experience we have had - this is a no pressure no non-sense dealership. They truly want to do what is best for you and what makes you comfortable. They don't pressure you into buying a car just because. Kevin Fordham was our sales person and a very nice man. We were treated with nothing but respect and they care! You won't go wrong buying a vehicle here!

dfotheringill

Jan 15, 2015

Heather Davis even found the color of a Legacy that my wife wanted through a dealer trade. I was willing to accept the car that was on the lot, as it had all the features we wanted, but she went out of her way to get the one my wife really wanted. In terms of the overall experience, we were very satisfied with being able to get the features we felt were important, such as the "Eyesight" safety system, without needing to purchase other add-ons that other brands of cars "bundled" at a higher price. Thank you Harnish family and thank you Subaru for the selection. Lastly, thank you Heather for a very comfortable buying experience. You were knowledgeable and well prepared.

Stacy T

Jan 7, 2015

Being a female and buying a car can sometimes be an awful experience. Kimberlee at Subaru of Puyallup made this the most comfortable experience I have ever had. I will definitely recommend her and Subaru of Puyallup to all my friends.

Eric

Jan 7, 2015

I purchased a 2015 Impreza last weekend. Kym was amazing and I couldn't be happier. The sale was smooth and easy, and I'm loving the car.

Stacy T

Jan 7, 2015

Being a female and buying a car can sometimes be an awful experience. Kimberlee at Subaru of Puyallup made this the most comfortable experience I have ever had. I will definitely recommend her and Subaru of Puyallup to all my friends.

Nancy

Jan 6, 2015

Wrote a long review (more like a story) and then somehow lost it so I am starting over with something short and to the point. Was I impressed? Yes, I was from start to finish. I had contact with several dealerships to purchase a specific car: Subaru Outback 2.5i Limited with Eyesight and everything else my heart desired. Hands down this is the dealership if you want a car. The dealership is 75 miles away and worth the drive. My first contact was Le'Shung, part of the Internet Team. She has great customer service, friendly, helpful and prompt. If Le'Shung wasn't available Shelly would step up and help me immediately. I decided to order an Outback with everything I wanted. I emailed a list of "must have's" and they figured out what was part of a package and what was extra and I received a "Stress Free Price". I was happy with the price and moved forward with the order. Everything was done without even leaving my home. The car arrived a week early and we rushed right over. Our salesman was Brian Fuller. Brian had great customer service, friendly, professional with a great sense of humor. He showed us the car, let me test drive it, showed me all the technology and went over things in the manual with us. He then filled out paperwork and he took us to finance. There we met Matt and once again friendly, knowledgeable and patient with my questions. Okay, done, but the customer service didn't stop there. Brian continued to the car with me and continued to show me more things, paired my phone, etc. Great experience that I have never had with another dealership. No stress of sitting for hours negotiating as I normally do. I'm hoping this is my last car but if not I will definitely return to purchase from this dealership.

Carol C.

Jan 4, 2015

Its been 13 years since I bought a new car, Subaru of Puyallup rocked it!! From the experience of shopping for a new car, to the genuine feeling of the staff, it was a remarkable experience. From test driving to financing to leaving the lot, was an incredible experience like no other. Kimberlee M. and Wade were outstanding!! I have been telling everyone about it, since I got my new car 3 days ago.

Amybeth

Jan 2, 2015

I just bought a new Subaru Impreza here before the New Year and I absolutely love my car. I had a great experience at Subaru of Puyallup. All the staff were friendly, there was absolutely no stress, and our Subaru consultant (Dave W.) was very knowledgable and helpful . On top of that, Subaru donated $250 to a charity of my choice. This dealership is not like any other and I plan to buy all future vehicles from them. Thanks!

pop and uma

Jan 1, 2015

On Sunday afternoon my wife and I went to Puyallup Subaru to look at and test drive a 2015 Subaru Outback. Upon our arrival, George Mayfield greeted us and took us to where the new outback were all lined up. He opened two or three of them and asked which we might like to take for a drive. He was very knowledgeable about the Subaru product and had an easy way about him that made you want to ask him questions about the vehicle and its performance and durability. After the test drive, I told George what I had to have for my trade in, (I had done a lot of research) and asked if they could match the "Bottom Line" price of another local dealer. He said yes and about 15 minutes later we were in the process of purchasing our new 2.5i Premium Subaru Outback. It is a perfect size, rides like a large car, the interior appointments and dash panel are very high tech, but also very practical and understandable. This was one of the best experiences we have ever had both with the salesman, George and the Dealership. Rachel in Finance was also very helpful and amazingly, she actually got a an interest rate lower than I could get at my local, major Credit Union. Thanks to everyone for a great experience. have a 100 miles on the car and love driving it, just want it to snow!!!!!!!!!! Randy and Barb

Brando Rogers

Dec 30, 2014

I have been casually looking for a new car for awhile, but was not going to commit unless I felt like I could walk away feeling good about the deal. In 2010, my wife and I researched the Forester online, found a dealer, negotiated a price and interest rate we were comfortable with, and were upset to find that they wouldn't honor that deal when it came time to sign. We bought the car anyway (a 2010 Forester, which my wife adores), and never felt great about the experience. This time I pledged to myself I would walk away the moment I felt the terms had been changed. I negotiated online with Shelly Meysenburg what I thought was a deal too good to be true, and Shelly connected me with Bob Schroll, who I visited during a break at work. I was probably a little standoffish due to my previous car buying experience, and kept waiting for the catch. It never happened. I received precisely the car, price and finance rate that had been promised. Plus a number of other perks I hadn't asked for. Really happy with the whole process, and now I have my own Forester, so I don't have to bother my wife when I want to drive to the mountains to go snowboarding. Couldn't be happier. Great place to buy a Subie.

Nancy from Fircrest

Dec 28, 2014

My first Outback was a 2006 bought from Subaru of Puyallup, with Brian Fuller as my guide. I chose this dealership after calling three local Subaru dealers and asking for their lowest price on the car/amenities that I wanted. Puyallup beat them all. I enjoyed the process so much that my daughter also bought a car through Brian at Puyallup. With the new 2015 Outback coming out bigger, it was time to call Brian again. Easy, peasy. Brian drove one to Fircrest for me so I could check it out and nine days later I drove my new Outback home. I smiled and laughed my way through the process. Buying a car can be fun! Go to Subaru of Puyallup and talk to Brian Fuller.

Kenneth

Dec 17, 2014

Just bought my first new car ever I've always got my car from small mom and pop car lots Heather Davis made the process easy and painless get knowledge about inventory and features to make the buying experience that much better Matt in financing made my time spent there painless as well even though I had problems with my credit.

meg.pinza

Dec 15, 2014

This was such an easy experience. We had originally planned on buying a car with the Costco program but we read the positive reviews about Subaru of Puyallup and decided to try them first. As it turned out we are glad we did. Kimberlee was really positive and quite helpful. She didn't pressure us at all and gave us all the time we needed to test drive. What we liked best was the no stress price. We researched and were satisfied with what we payed. We drove down from the Olympic Peninsula just to buy our car from Subaru of Puyallup. We recommend this dealership to anyone interested in buying a Subaru.

vmichel54

Dec 13, 2014

We just purchased our third new Suburu from Suburu of Puyallup. As were our experiences the first two times, this experience was outstanding. From our salesperson, Brian, to the financial person, Rachel, the process was seamless. We were treated with absolute respect. When we told Brian what we wanted in a car, we were never encouraged to look at something different because they didn't have the exact features on the lot. Rather, Brian looked for a car that matched our needs, and found just the right one. A huge thank-you to Brian Fuller and the rest of the staff at Suburu of Puyallup.

Tony

Dec 6, 2014

Good price, good service, good people, good atmosphere. We dealt with Brian on a 2015 Outback.

carloscondit

Dec 5, 2014

I was in the market for a new subaru outback. I checked online looking for a limited with the 4 cylinder and there was only one in the area that had all the options I was looking for. I went to Subaru of Puyallup and was met by Jerry Harris whom it was an absolute pleasure to deal with. I test drove the outback as well as the forester xt touring. There was never any pressure from Jerry and it was the best car buying experience I have had. Everyone I dealt with at the dealership was great.

Kenny R

Nov 30, 2014

Subaru of Puyallup had my perfect car! Shelly, LeShung & Kym went above & beyond customer service & I couldn't have been happier! I have been telling all my friends & family that it's totally worth the drive from Tigard to go buy a car from you guys!

Mr & Mrs Happy Subaru

Nov 29, 2014

I just bought the new 2015 Forester and am so happy we did.. I did a fair amount of homework along with references telling me to look at Subaru. Kimberlee McPherson who was the sales person was excellent and provided no pressure at all and provided me with all the information we needed to make the final decision. Kimberlee , YOU ROCK! Thank you so much and am so glad we purchased from Subaru of Puyallup.

MK

Nov 25, 2014

Subaru of Puyallup was great! My company is providing me a car to drive and I asked if I could test drive the model they are getting for me (2015 Outback). Kimberlee said she could help me and set an appointment for me to drive the Outback and I loved it! Kimberlee was very patient with all of my questions and was very knowledgeable. She explained all the features and suggested after I receive my new work car, I should come down and she'll help me set up my Bluetooth. She also gave me a tour of the service department in case I needed anything. I highly recommend Subaru of Puyallup and Kimberlee.

MK1980

Nov 24, 2014

Subaru of Puyallup was great! My company is providing me a car to drive and I asked if I could test drive the model they are getting for me (2015 Outback). Kimberlee said she could help me and set an appointment for me to drive the Outback and I loved it! Kimberlee was very patient with all of my questions and was very knowledgeable. She explained all the features and suggested after I receive my new work car, I should come down and she'll help me set up my Bluetooth. She also gave me a tour of the service department in case I needed anything. I highly recommend Subaru of Puyallup and Kimberlee.

Teresa Bouck

Nov 12, 2014

"Subaru, you'll doBy far, my best carOh heck I love my Crosstrek!"Very appreciative of new car! Thank You George for a stress free experience! Go Hawks

Hankemeier

Nov 11, 2014

A great experience with everyone I met! Let me begin by saying that I ordered a 2015 WRX through Shelly several months ago. Considering I wouldn't see an actual WRX until I returned from a business trip in the Middle East; Shelly assured me that if I didn't love the car I could walk away no questions asked and no money out of my pocket. For weeks we corresponded over email but I always got a personal email, which to me, meant Shelly and the team at Subaru cared about me.Fast forward 3 months later, I stopped by just to see a 2015 WRX. Shelly introduced me to Jerry Harris who lead me through the rest of the stress free buying program. Jerry showed me what WRXs they had in stock and answered any questions I had. A week or so later, Jerry called and said that my car was in and we set up a time to meet. Jerry showed me my car which was being cleaned and washed and we happened to bumped into Al from the detailing department. We had a great chat and I could tell that he loves what he does. To me that shows what kind of business Subaru of Puyallup is because their employees want to be there. Anyways, Jerry and I had an adventure testing out all the accessories the car had to offer. After the test drive we returned to the dealership. At no point was I pressured or bullied into wanting the car. Now to the part most people dread...the sale. Between Brian(the manager), Jerry, and myself we worked out a deal on my trade and fair price for the car. Again, I had all the time in the world to run the numbers myself without being pressured to buy. Stress free? I think so. After signing on the dotted line, Jerry introduced me to Rachel Kemak in the financial department. I think within a hour or so she had all the paperwork ready for my signature. I imagine we talked about warranty packages and additional service packages for another 30 minutes or so, and again I wasn't pressured to buy. I ended up purchasing the extended warranty after receiving a great discount! (Thank you Rachel!). Am I satisfied with my purchase? Definitely! A great car, at a great price, from people who are driven to place their customers first, and embody their business motto as "stress free" car dealership.

megandishneau

Nov 4, 2014

Such a great experience!When we first got to the dealership on Saturday night, nobody was really willing to help us. Not off to a great start at first. The salesman who was helping someone else at the time said he would gladly get someone from inside to help us, well he never did and we almost ended up leaving. We were very serious about wanting this car, and disappointed that no one was willing to take the time to help us.Right when we almost gave up, Heather came to save the day! She was so helpful and such a nice personable person to work with! She truly made it such a great experience and was very nice. My husband and I wanted some time to think it over, so she came in on Sunday which was her day off to help us complete the process (if we so chose to do so).We ended up texting her and setting up an appointment to come back in on Sunday to finalize everything. Not only was Heather extremely helpful, but Wade made everything work! They were a great team and made this process so quick and painless for us. There was no judgment or stress during the day, which was a big deal for us/ It was a great first car buying experience, I would definitely recommend buying a car from here!We are now proud owners of a Mitsubishi Lancer Evo!Thank you Heather and Wade!! We appreciate the hard work you put in to making this a great first time experience!

aGrandfield

Oct 31, 2014

Buying a car there was great and our salesman was very nice but.....THE PROBLEM is we only received one key to our car and was told multiple times that there isn't one and that we would have to purchase one our self. About a month later we finally decided we needed a 2nd one and paid the 83$. Then magically 2 weeks later after we received our new key a second key was found and mailed to us - which I had to cover the postage for. When I called to talk to someone I was met with a unhelpful person and told there was nothing I can do. Just be careful believing them and make sure you get your second key!!!!

mikebelnap

Oct 25, 2014

My mom was looking for a new car. Heather Davis was professional and answered all of our questions. My mom bought a car from her and I would too. She was great.

mike belnap

Oct 25, 2014

My mom bought a new car. Heather Davis was very helpful answering all of our questions. She was very attentive to moms concerns. I would recommend her to anyone looking for a car

John

Oct 22, 2014

Everyone from the top down at Puyallup Subaru are top notch. I have bought my second brand new outback and other dealerships need to learn from these folks. After many many new car purchases we hit a home run here. NO DRAMA! looking for a car call Jerry and get one. Personally want to thank: Jerry Harris Kym Fuhrman Chris Brown Gary Pavlovich Tom Jensen Wade Finley This is a professional team I trust and I have used all the big name car and truck dealers in Puyallup. 50 + cars and trucks over 30+ years of buying them

JohnKelly

Oct 22, 2014

Everyone from the top down at Puyallup Subaru are top notch. I have bought my second brand new outback and other dealerships need to learn from these folks.After many many new car purchases we hit a home run here. NO DRAMA! looking for a car call Jerry and get one.Personally want to thank:Jerry Harris Kym Fuhrman Chris Brown Gary Pavlovich Tom Jensen Wade FinleyThis is a professional team I trust and I have used all the big name car and truck dealers in Puyallup. 50 + cars and trucks over 30+ years of buying them

lindsey.materi

Oct 20, 2014

Subaru of Puyallup made the car buying process enjoyable and as stress free as possible. Justin Peoples was our salesman and he was knowledgable, patient, and friendly. I have told many friends about my amazing experience and will definitely suggest that anyone that is interested in buying a Subaru talk to Justin. He has even checked in with us to make sure we are loving our new car. I am sure I will drive my new Subaru forever and ever but in the event that we do need to buy another car I will definitely go back to Subaru of Puyallup.

Jessica Bill

Oct 19, 2014

I can truly say that this was one of the best car buying experiences I have ever had. As a woman I have come across some horrible salesmen experiences with nbelievably inappropriate,chauvinistic, and demeaning comments and treatment. I experienced the opposite at Subaru of Puyallup working with Jerry Harris. He was warm, kind, and accommodating to my children, my husband and myself when we came to test drive. Next day I came alone to purchase the car. I had a strict budget for the car and a trade in that was 14 years old and high mileage. But sales manager Brian Walker worked out a completely fair trade in value and worked to get me into the car I really wanted to purchase. He was timely in figuring out the financial situation and completely fair in the price of the car. No over the top haggling, straight up answers. We then moved on to the fun event of paper work! Rachel Kemak was so kind, laid back and helpful. No guilt of warranty and add on items of car that we said we did not care to purchase. I would not hesitate to return, and refer anyone, family, friend, or stranger to Subaru Puyallup. They did a fantastic job. Thank you so much for an enjoyable car buying experience Jerry, Brian, and Rachel. It is truly appreciated.

Amanda Parkhurst

Oct 8, 2014

I recently bought a 2009 Outback at Subaru of Puyallup on River Road. I was frustrated when I showed up at the dealership because the oil line on my VW Jetta had busted that morning. I just wanted to wash my hands of the car and find something newer and reliable for my daughter and I. I had called the dealership that morning and was greeted by Kevin Fordham. Upon my arrival, I met with Kevin and explained my circumstances. Throughout the entire process, Kevin was calm and very attentive. I never felt the "pressure to buy" when working with him. He understood what I was looking for, and picked out a car that he knew would fit my needs and also the budget I was working with. The staff and facility was welcoming and comfortable. When it came time to drive away in my outback, Kevin even took the time to help me install my daughter's car seat. Normally, I feel vulnerable when dealing with sales people or when getting maintenance done on my vehicles because I'm not knowledgeable in that area. Throughout my entire experience with Kevin and the staff at Subaru of Puyallup, I felt confident that I was making a solid choice in buying my car. I absolutely love my new (to me) outback! They have definitely earned my business for a lifetime.

krduckman

Sep 26, 2014

I have been buying cars since I bought my first one at 15 years old. I am now 60 so I have purchased several cars in my life. This was categorically the best car buying experience of my life. The salesman Rick was friendly and informative. The process really was "Stress Free" just as they advertise.

Max

Sep 24, 2014

Bob Sholl was selected by Jim Tripp (salesman) from the Chevy dealership next door, by way of referral. Jim told me he thought an experienced salesman might be able to assist me better. He was right, as Bob sholl used his 31 years of experience in dealing with me. My two worst fears; car salesman and the dentist. Bob was very patient, thought provoking, really knowledgeable about the Subaru line and sold me on the 2015 Subaru Outback Wagon, although the buying process is always too long, for me. Thank you Jim and Bob - oh by the way, Brian, the sales manager was easy to deal with, not the "normal pit boss" as in many of the dealerships. Rachel, the paper queen wasn't bad either. Max

Keith Hwyn transplant.

Sep 20, 2014

My first experience in using "Cars.Com" provided a particular vehicle being sought. Inquiry resulted in a response within the hour a reply from Kim offered her assistance. It's now on my shoulders to decide in making an offer now or wait until we close on a reality sale. Should I loose out on this vehicle, I will resort to using Cars.Com in my new search. Keith

thao tran

Aug 6, 2014

Dan was very professional and very helpful. He was very personable, the buying process was very stress-free and short. I came expected to spent at least until they closed at 8:30 pm but we arrived at 4:30 pm and finished the buying process at 8 pm and got the car at a great price. My nephew (who really bought the car) could not be happier

Go Tigers!!!

Jul 24, 2014

I live in Michigan and was trying to help my daughter find a car in Washington state. On my visit to Washington we met George and took a test drive in a vehicle we were interested. I told George exactly what we were looking for and told him that I was returning to Michigan and was counting on him to help my daughter but not to pester her. Long story short, George kept his word and my daughter purchased the vehicle that we had test driven. George handled the entire transaction with my daughter "stress free" and even showed her things under the hood and programed the radio. The day of the sale, I received a photo from George via email of my daughter sitting behind the wheel of her new car, SMILING, which was very thoughtful. Needless to say, George Mayfield is our Car Guy.

Jennifer Wurts

Jul 15, 2014

I generally do not enjoy shopping for cars, but I was more than ready to trade in my Toyota minivan for the sportiness, versatility and reliability of a Subaru Outback. I bought my first Subaru at Subaru of Puyallup in 1996, but years later had to trade it in for a larger family car when we found ourselves with three children in car seats at once! I've missed my Subaru ever since, so I thought I'd give Subaru of Puyallup a try again. It was a great experience, in large part because Kymberly Fuhrman was my sales person. She made it easy. She gave me all the information I wanted in a way that was clear and thorough, without bombarding me. She answered my every question and never put any pressure on my decision-making process. When I wanted to see how much legroom my growing sons would have in the backseat of the Outback, she got a couple of tall salesmen in the car to demonstrate! (By the way, there was plenty of room for a couple of 6-footers.) Kym was not only informative, but a real pleasure to work with, and just fun to hang out with. She has continued to be available to me when I've had follow-up questions, too. I highly recommend you go see her and it will be time well spent.

Sam Alexander

Jul 9, 2014

My husband and I were in need of a reliable Subaru within a specific budget. We went to several dealerships that left us exhausted and discouraged. Until we were approached by Kymberly at Subaru in Puyallup. She is kind, professional and honest. If you are looking for a vehicle we highly recommend Kimberly Fuhrman for the job!

Rovdave

Jul 9, 2014

The entire transaction, including evaluation of my trade, finding a new Forester that met my requirements exactly, and completing all of the paperwork took about two and a half hours of my time. I could not be more pleased with the purchase and Jerry and Justins's performance. A previous meeting with Justin got me to go back when I was ready to buy and Jerry closed the deal.David Lang

Rob Folsom

Jul 7, 2014

We recently bought a new Subaru Forrester from Dennis Ecklund at Subaru of Puyallup. It was a very pleasant experience. He let the car speak for itself & didn't try to overwhelm us with sales tricks. We came away feeling that we had bought a good product from a dealer we could trust--not the usual feeling one has with car dealerships. Rob Folsom

delaa

Jul 5, 2014

Wonderful experience. Both George and Rich were very helpful, the no stress pricing took the hassle out of buying a car. Finance dept. could have been a little more helpful. But in the end I got what I wanted. Very happy.

johndupras

Jun 30, 2014

Having recently gotten a new job, I decided that it was time to trade in my Toyota Prius for something more robust and family-oriented. Dennis Ecklund was MORE than willing to show me a variety of different vehicles, and had great patience with my slow buying process. He took me out for a test drive, explained everything I needed to know, and finally sold me a 2015 Forester Limited.I love my new car, but Dennis has gone above and beyond, keeping contact with me, recovering my sunglasses for me, and letting me know when my new plates were in. I don't have enough good things to say about this dealership - or Dennis. Highly recommended.

KimW

Jun 27, 2014

Worked with Kevin Doyle in sales and Rachel in financing. Kevin had a great, easy going personality. He did not come across pushy, gave us plenty of "breathing room" and was willing to take as much time as we wanted to answer/explain questions. Rachel was easy going as well and did not try to push extras at signing. Although the overall buying process was still too long for my patience....it was a good experience. I am happy with my purchase and am not at all hesitant to go back to Puyallup Subaru. Puyallup Subaru has certainly won my service and I live much closer to Auburn Subaru (uptight, grouchy salesman)....I will not be going there in the foreseeable future.

pfilth

Jun 23, 2014

I was reluctant to shop for a new car due to past experiences. Justin from Subaru of Puyallup made the process easy and pressure free.

Mike

Jun 17, 2014

When they say STRESS FREE they aren't kidding this isn't my first new car that I bought, usually it takes hours of sitting around while the salesperson goes and meet with his boss and he my meet with his boss NOT here. My salesperson( Jim Huston) is EXCELLENT to work with, we went out had a great test drive came back talked business and I think was done in about 45 or 50 minutes.

Charbet all wheel drive

Jun 9, 2014

This is our first Subaru. We did a lot of research and found out that it is number one in "safety" and also in all wheel drive. We needed a car with all wheel drive with good gas mileage and easy to drive. Our salesman took us for a test drive showing all that the car can do and all the safety features on the car. This car is fantastic and I would recommend this to any one. We have only been driving it for a few days and my judgment is still a great car for the money.

julie

Jun 8, 2014

I walked into subaru of Puyallup and was pleased on how clean and professional everything and everyone was. I was greated by a salesman with a huge smile, I asked him if I can see a car that I saw on line, He then showed me the car that I saw on line and he did not try to pressure me into buying something I could not afford. He did talk to me about some of the other great & relaible cars that they have there, but I never felt pressured to purchase them. He was sincere, honest and cared about me as a person. I did purchase the vehicle and went through the financing department, where I was warmly welcomed and the finacial lady throughly went over every part of my loan. The great part of that was even though my car was used I was able to purchase a warranty. I LOVE SUBARU OF PUYALLUP AND GURANTEE THAT I WILL RECOMMEND THEM TO EVERYONE!!! PS: I love my new used car. :)

John

Jun 1, 2014

Just purchased a 2015 Forester and was very impressed with the whole process at Subaru of Puyallup. Kymberly was very helpful and answered all of our tough questions.

Gaget

May 30, 2014

I absolutely HATE shopping/buying a new car. During this process I actually gave up on a Nissan simply because I didn't like the dealership. It was the complete opposite with Subaru of Puyallup. I walked away feeling like I got a good deal, it was a good experience, and I was happy with the whole process. I have never owned a Subaru before, but I love it so far and would definitely buy from them again. I can honestly say I cant say that for any other car dealership I have ever bought from!

Julie

May 29, 2014

Dave Warmack and the great folks at Subaru of Puyallup made my car-buying experience a real dream come true. Not only was Dave patient, kind, considerate, funny and personable, he was knowledgeable, professional, thorough and caring. I highly recommend Subaru of Puyallup. They took special care of my entire family and made us feel like family. I couldn't have had a better experience than with Dave and friends at Subaru of Puyallup. I look forward to a long-term working relationship with them. Stress-free, pain-free and lots of fun. Definitely a great experience!

truckbuyer

May 29, 2014

Purchased a 2008 F150 from Rick Whyte and had an enjoyable experience. No pressure sales, no surprises and a really fair price. Even after the deal was complete, small issues I discovered the next day were handled quickly and without a hassle. Great customer service!

Craig A.

May 29, 2014

Went in thinking that they would be like the rest.....boy was I wrong. This is the way buying a car should be done. My salesman - Brian was hands down the best person I have ever dealt with as far as buying a car. No pressure, good answers to questions and he wanted me to enjoy myself. I have purchased many other cars, but this was the easiest and most comfortable purchase I have ever seen. I will be back when this one is done...

brighamp

May 26, 2014

I had a great experience in buying my new 2014 Subaru. I just started looking just happen to stop by Subaru just to look and ended up purchasing my Subaru no pressure at all. Everyone was very nice and friendly I will say I will return to Puyallup Subaru and tell all my family and friends how great they were.

Got Walluped in Puyallup

May 22, 2014

Things were going well dealing with Jerry Harris and Rick Whyte until we had to deal with the sales manager. Forget his name but it was like we stepped into a different world. He treated my wife and I like we had no clue on how to buy a car. Then he insulted us with his trade-in offer and the so called "no stress price". Sorry Jerry and Rick, we are shopping elsewhere.

coachbob51

May 22, 2014

Choosing to go and check out a car at Puyallup Subaru proved to be the best choice toward making a purchasing decision. I was very impressed with the combination of professionalism and expertise. As I looked at different models and asked questions I felt that the whole dealership was at my disposal. Ryan Forstrom and Dennis Ecklund made the process simple and very engaging. I left with my new car knowing where I would come back when I needed another. I felt respected and appreciated. You can't beat that.Well done!Bob Cole - Graham

Brenda

May 18, 2014

Puyallup Subaru's' George Mayfield is a great person to deal with if you're going to buy a Subaru in Puyallup. George made the buying process easy, the customer service was excellent and the overall experience sent me home with a 2014 Subaru Outback! Kudos to George Mayfield!

hofmekler

May 3, 2014

For someone buying a new vehicle for the first time, not knowing much of how the whole dynamic works, these guys were very easy to work with. My sales consultant Jim Huston, was very professional, yet has an easy-to-get along with humor about him. For the slogan " stress free" its about as true as car sales can be. Very willing do help/ figure out what is in my price and finance range while main g sure I'm going after the vehicle that will make me happy. I would absolutely recommend Mr Jim Huston for anyone looking for a new or used Subaru.

Chelsea C

May 2, 2014

We had been looking into getting a new car, as our old one was rapidly approaching its final days. We had been to a Subaru dealership on the east side so we had an idea of what we wanted. After leaving the east side dealership, we both felt stressed and pressured, it was an uncomfortable experience. I knew I still wanted a Subaru for the safety reasons, having a baby and all. I came across the website for Subaru of Puyallup and emailed back and forth with Shelley. She was pressure free while still giving me current information and keeping me in the loop. Finally, our car died so we gave Subaru of Puyallup a visit. We could not be more thrilled with our experience!!! The second we arrived on the lot, we were approached by Brian Fuller. He was so helpful in giving us great options for our budget. We originally wanted a used car but he was able to work with the finance team and get us into a new car with a better warranty, and far less miles (6 toe exact!!), for a better price. The team stayed far past closing time to help us and we were able to leave that evening with our new car. I was walked through all of the features of the car and of the dealership for any services we may need. Brian even bought us dinner while we waited! We were updated with what was going on every step of the way, never left wondering. They were totally honest about everything. The whole staff at Subaru of Puyallup gets an A++ from us! I would highly recommend checking them out for your next vehicle purchase.

TigerTiger

May 2, 2014

Stress-free, up-to-date, informative. Couldn't be better!

Chelsed4

May 2, 2014

We had been looking into getting a new car, as our old one was rapidly approaching its final days. We had been to a Subaru dealership on the east side so we had an idea of what we wanted. After leaving the east side dealership, we both felt stressed and pressured, it was an uncomfortable experience. I knew I still wanted a Subaru for the safety reasons, having a baby and all. I came across the website for Subaru of Puyallup and emailed back and forth with Shelley. She was pressure free while still giving me current information and keeping me in the loop. Finally, our car died so we gave Subaru of Puyallup a visit. We could not be more thrilled with our experience!!! The second we arrived on the lot, we were approached by Brian Fuller. He was so helpful in giving us great options for our budget. We originally wanted a used car but he was able to work with the finance team and get us into a new car with a better warranty, and far less miles (6 toe exact!!), for a better price. The team stayed far past closing time to help us and we were able to leave that evening with our new car. I was walked through all of the features of the car and of the dealership for any services we may need. Brian even bought us dinner while we waited! We were updated with what was going on every step of the way, never left wondering. They were totally honest about everything. The whole staff at Subaru of Puyallup gets an A++ from us! I would highly recommend checking them out for your next vehicle purchase.

MissyF

Apr 28, 2014

I am a person who really does not like interacting with salesman but I went to Subaru of Puyallup after reading reviews online and was really impressed with the service. Jerry met us out on the lot and really helped us out. We ended up looking at some Foresters but when it came down to it we loved the Crosstrek. Jerry was very informative, really nice, and was great to work with. He was straight forward and his Sales Manager really gave us a great deal that we couldn't turn down. Overall it was a really great experience and would recommend Jerry and Subaru of Puyallup to anyone.

disappointed car shopper

Apr 26, 2014

Most stressful experience ever buying a car. Do NOT trust them! They actually had us thinking they were different NOPE not at all!

Lwatland

Apr 26, 2014

Bob Schroll was the most helpful person I have encountered at any dealership. He was friendly and very willing to answer any of my questions. I ended up getting a forester and could not be happier with my choice. I would definitely recommend Subaru of Puyallup to anyone interested in buying a new or used car.

G&K

Apr 19, 2014

Have never enjoyed a car shopping experience more than at Puyallup Subaru! Went on a Saturday and had Rick Whyte helping us. He knew everything about Subaru and was an excellent salesperson. Went back on Sunday to buy and Rick wasn't in so Jerry Harris helped through the transaction of buying our new Outback. He was awesome, not pushy, no pressure. We love our new car and would recommend Puyallup Subaru to anyone.

patrickh7

Apr 8, 2014

I had a wonderful experience buying my new Crosstrek at Subaru of Puyallup. Ryan and the rest of the team made the sure that I had all of the information I needed to get the right car for my needs. The price was good and I feel confident that I would not have had nearly as good of an experience anywhere else. This is the second car my family has gotten at Subaru of Puyallup and it will not be the last.

Daniray8806

Mar 31, 2014

We were very disappointed, to say the least, with this company. We purchased a used vehicle from them and 3 1/2 months later the transmission went completely out. They did agree to still honor our 90 day warranty even though it happened 2 weeks past, however it still would have cost almost what we paid for the car. We took the vehicle to a different mechanic for a second opinion and found that the transmission was a crappy 2 wheel drive one, even though Harnish sold us an "all wheel drive" and that's what it says on all the paperwork. I'm just in disbelief that such a well known company would knowingly sell a car, even a used one, as an all wheel drive when it is not and also sell one that would break down so soon.

Wjksh

Mar 30, 2014

All I can say is the people we worked with were fantastic (specially Bob and Rachel). They were all knowledgeable about the cars and process and they were great to work with. Made buying a car easy, stress-free, and overall great! If you need a Subaru, don't hesitate to come to Puyallup! The employees are all fantastic, you won't regret your decision!

krichey1123

Mar 30, 2014

I had been in the market for a Toyota Rav4 for several months. I looked at many dealerships here in the Portland area and couldn't find any deals on one. It seemed that there was no customer service and everyone selling one was just to make a dollar. I decided to widen my search into the Washington market. I found exactly what I wanted at Subaru of Puyallup 2 1/2 hours away from my home. I emailed their internet manager Shelly Meysenburg about the information on the Rav4. She was so helpful & kept me posted by email everything I needed to know. She even got me a great deal on the price that was listed. Amazing customer service! When I emailed back that I would be in the next evening to test drive it, Le'Shung Gage told me she had put a sold sign on it & took it off the lot. She said "Looking forward to seeing you tomorrow night". She went above & beyond customer service! Last dealership said they would hold it until I got there..only to have sold it before I arrived. Both Shelly & Le'Shung made me feel like an important customer. Subaru of Puyallup is very lucky to have these two great employees. When I arrived to the dealership around 7:00pm the next day I met my sales person Kymberly Fuhrman. Right from the start she was very friendly & very knowledgeable. She even helped me with my new I Phone! I felt bad that after all the paperwork we had to do it was getting late. Kym said "It doesn't matter how long this takes.. We are going to make sure you drive your new Rav4 home tonight". I couldn't ask for anyone better than Kym. She has stayed in contact to make sure everything is going great also. If I am ever in the market for another car.. I know to call Shelly, LeShung & especially Kym. I have told my friends & family here in Portland that it is really worth the 2 1/2 hour drive to buy a car from Subaru of Puyallup.

chinobob

Mar 29, 2014

My wife and I have been married 42 years, in that time we have bought many cars. Car buying has become a dread for us because of past experience until we found this dealership. "Stress Free" is not only their motto but they live by it. We were extremely pleased with the professional way that Jerry and Matt carried out their duties and the overall experience was a pleasure. We were in and out in record time with a deal that we were very comfortable with and a car that we absolutely fell in love with. Jerry was extremely knowledgeable about the product and Matt got us through the financing like a breeze. What a refreshing difference from the past! Thank you Harnish Family!

amyamyamy

Mar 20, 2014

Mr. Forstrom was friendly and very informative. He answered all of our questions honostly, which we appreicated. He was patient and funny. He made the stressful experience of buying a new car enjoyable. I would highly recommend going to see Ryan with car questions.

tvh1882

Mar 19, 2014

I had been shopping for a car for about a week and had visited quite a few dealerships and looked a t several different makes of car.My wife has trouble getting into a sedan so I was looking for an SUV that sits a little higher. On my first day at Subaru of Puyallup I met Jerry Harris and he spent quite a bit of time showing me the Forester and the Outback and pointing out the differences between them. He was very knowledgeable and also very patient with my numerous questions. When I told him my wife wouldn't be able to come down to the lot to look at cars he suggested I take a test drive and go home to show her the car, I did and she liked it very much. I still didn't buy that day because I wanted to look at a couple other places to see if I could get a better deal. My mistake!! I had a very bad, stressful experience at another dealer and the next day decieded to go back to Puyallup and buy a car if they could find the model and color that I wanted. It only took a few minutes for Jerry and the sales manager to locate the car I wanted and I walked out of there that morning with a deal in hand. I would highly reccomend purchaseing a car from Puyallup Subaru and from salesman Jerry Harris. They take a lot of the stress out of the process.

kerbie511

Mar 17, 2014

They definitely make buying a car Stress Free. All the staff are friendly and helpful, from the moment you walk in. They worked with me to get the best possible price for the car and options I wanted. Since they didn't have the exact car I wanted in stock, they showed me the cars that matched my specifications coming in their next shipment, and let me reserve which one I wanted. I received weekly updates on when my car will arrive. As a first time car buyer they made me feel comfortable asking "stupid questions" :). I highly recommend this dealership. Other dealerships I visited tried to pressure me into buying a vehicle from the moment I walked in, you will not feel any pressure from the staff at Subaru of Puyallup.

Beer Guy Norm

Mar 17, 2014

Went looking for a new car. I had decided on a Subaru and went to Puyallup to check it out. I met George and he was nothing but a pleasure to work with. He listened to what I was looking for, explained the process and was very professional. He quoted me the best price in the NW and I ended up buying my 2014 Subaru Crosstrek Hybrid. I ordered the car, they had it to me the next day! Great people from Sales, service, front desk and financing. The best part was a free massage while I waited!! Cant beat a free massage when you go in to get your car serviced! Cheers to the Puyallup Subaru Team!!

pattrick1988

Mar 15, 2014

Jerry Harris at Subaru of puyallup has been extremely exceptional, helping me at every turn weather it was finding the right car for me and my family or getting me something to drink. I can't wait to recommend Subaru of puyallup to my friends, family, and coworkers.

bonnielindstrom

Mar 13, 2014

Usually dread the car-buying process, but enjoyed this one. Jerry was awesome, there was no pressure to buy, and once the price was set, there was no-hassle, as they advertise. I would definitely return to this dealership and would recommend it to others.

BeckyRoelle

Mar 7, 2014

Purchasing a vehicle from Subaru of Puyallup was one of the most pleasant car buying experiences I have ever had. My salesperson, Kym Fuhrman, went out of her way to make the experience as pleaseant and painfree as possible. In fact it was so enjoyable - that I have purchased a 2nd Subaru from her. Thanks to Kym and all of the rest of the staff for making your dealership a joy to deal with.

shagihara

Mar 7, 2014

Thank you Kymberly Fuhram! Subaru of Puyallup provided a great car buying experience. It was easy to see that the company moves a lot of inventory and can operate on lower margins offering its customers excellent pricing. Despite being a very busy dealership the customer service is top notch. Kymberly Fuhram contacted me immediately after inquiring about a car on-line. She provided a video, photos, and a detailed review of the car. Even though she had a dentist appointment that afternoon she made sure her manager gave me a call and we came to an agreement. It was a pleasure meeting Kymberly who walked my girlfriend and me through the process. The financing department was busy so she took us out to lunch while we waited. Subaru of Puyallup is a grade A business who hires the right people. They earned my business and I will be back to buy my next car.

Shagihara

Mar 7, 2014

Thank you Kymberly Fuhram! Subaru of Puyallup provided a great car buying experience. It was easy to see that the company moves a lot of inventory and can operate on lower margins offering its customers excellent pricing. Despite being a very busy dealership the customer service is top notch. Kymberly Fuhram contacted me immediately after inquiring about a car on-line. She provided a video, photos, and a detailed review of the car. Even though she had a dentist appointment that afternoon she made sure her manager gave me a call and we came to an agreement. It was a pleasure meeting Kymberly who walked my girlfriend and me through the process. The financing department was busy so she took us out to lunch while we waited. Subaru of Puyallup is a grade A business who hires the right people. They earned my business and I will be back to buy my next car.

Scott H

Mar 7, 2014

Thank you Kymberly Fuhram! Subaru of Puyallup provided a great car buying experience. It was easy to see that the company moves a lot of inventory and can operate on lower margins offering its customers excellent pricing. Despite being a very busy dealership the customer service is top notch. Kymberly Fuhram contacted me immediately after inquiring about a car on-line. She provided a video, photos, and a detailed review of the car. Even though she had a dentist appointment that afternoon she made sure her manager gave me a call and we came to an agreement. It was a pleasure meeting Kymberly who walked my girlfriend and me through the process. The financing department was busy so she took us out to lunch while we waited. Subaru of Puyallup is a grade A business who hires the right people. They earned my business and I will be back to buy my next car.

Janice, a Subaru fan

Mar 3, 2014

In 2001, I purchased my Subaru Forester from Subaru of Puyallup and it was a fabulous car for 13 years. Totally reliable, dependable and few repairs over the years. Ten days ago I totaled it in a roll over accident and the insurance company went on and on about how well Subaru's fare in a roll over accident. I sustained only minor injuries and it was largely due to my Subaru. I looked at the new Foresters but they have really changed the look and size of them and this time I was looking for something smaller but still AWL and the reliability and safety I had come to trust over the years. My salesperson Dennis introduced me to the Subaru Crosstrek. I read a lot about it online and test drove it 2 times. Dennis was patient with my many questions and I so appreciated his non pressuring approach. If he had come on with a strong sales pitch I would of been out of there right away. Instead he let me take my time deciding that this was the right car for me at this time in my life. He encouraged me to drive it as many times as I wanted. I had my heart set on a blue Crosstrek and he spent time trying to find one in Washington and Oregon. There was only one and it had to be driven here from Spokane. Dennis made the process seamless and I had my car the next afternoon, all completely detailed and looking beautiful! I have to say that I am falling in love again with Subaru and my new Crosstrek. It drives so easily, corners great, even in the rain. It is totally comfortable and I am thrilled with my purchase. Subaru of Puyallup is a great dealership and I highly recommend them.

Lata Vorn

Feb 23, 2014

I was a first time buyer who had no credit history. I was looking for a nissan 370z and i know, i know...that seems unreasonable, but i feel as though my work history, living history, and down payment should mean something..Besides, a guy can dream right? So I started doing applications for loans for the car of my dreams. All banks told me no because not enough credit history, car lots tried to sell me something less, or didn't even pay me the time of day. Some didn't even bother to contact me when i wrote i barely have any credit. Now Subaru of Payallup though....Let me tell you :) THESE ARE THE GUYS TO GO TO!!!! I was filling out an application for a blue 370 i saw on their site, granted I didnt fill out one with them earlier becuase I felt major dealers wouldn't pay me no mind like many other places did, because at the end of the day, why would the have to? So half way through the online app, i had to stop and take care of my kids but funny thing happened, I got a phone call from Subaru in Puyallup. I told them my story, no credit history, decent down payment, and good work history. She told me not to worry, her friend got a car with a phone bill, so never give up hope. She said that she would submit it to her loan manager and he'll call me. An hour later, the loan manager Ryan Walker called me. We talked and he said that if Im really interested in the Z then he will do everything in his power to help me get it. He said that he would contact as many banks that he can today( it was Sunday) and then more on Monday if nothing hits on Sunday. In my mind I was skeptical that he was going to try as hard as he was saying that he was going to, just another saleman pitch as a courtesy. The next day I was in shock that he called me back and told me he had good news. He said come on down and lets do the paper work for your Z. I was like no way!!! Still thinking this was a trick to get me to come down to buy a different car I went anyways in hopes that it was true. I went down with my wife and my friend and met with both Mr. Walker and Page the salesman that would be working with me. They treated me, my Wife, and my friend like we were their number one priority. Great customer service. They let me and my friend test drive the car with no salesman needed which I appreciated, some places would have treated me like they were afraid their car would be stolen or something. Came back, enjoyed the test drive, and started the paper work. Mr. Walker was able to get me a 3.4 percent interest. I was like ARE YOU KIDDING ME WOW!!!!! First time buyer with no credit history getting a 3.4 percent interest is unheard off. All I remember was Mr. Walker saying congrads on your new Z. I was like he stayed true to his word. If any of you have a chance to go to this place for any car, GO!!! If I ever am looking for a car again, this will be the first place I look. Subaru of Puyallup is world class. They are the reason I have a perma-smile on . They made my dream of owning a 370z a reality!

Carrie A.

Feb 22, 2014

Subaru of Puyallup is the best dealership I've ever been at! The salesman, Jerry Harris, was friendly, knowledgeable, and a "no pressure" type of person. I bought a 2014 Subaru Outback Limited, and the price was the most reasonable than any other dealership around. I HIGHLY RECOMMEND Subaru of Puyallup, in buying your next vehicle!

karhur33

Feb 19, 2014

Had deposit on car to hold they still showed car. salesman obviously wanted to sell to them and wouldn't try to work with me

wheels111

Feb 15, 2014

Our experience with Subaru of Puyallup was great. Bob Schroll, the sales consultant, was friendly, knowledgable, and low pressure. He patiently walked us through the purchase process. Completing the paperwork was easy. Bob gave us a thorough orientation about the operation of the new car. We had a Subaru previously so we enjoy the Subaru make because of its cargo capacity, AWD, good visability, etc. The car practically sells itself. The service department has always been easy to work with.

subaru for life!

Feb 7, 2014

My husband and i have purchased two cars from Subaru of Puyallup. The first experience was in 2010 and we recently bought another vehicle in Jan 2014. Subaru gave us the best customer service, best price and outstanding service for our maintainance. I highly recommended them for your next new or used car!

BJW

Jan 31, 2014

The overall experience at Subaru in Puyallup was wonderful. The salesman informative but no pressure. The individual who negotiated by trade in was courteous and very helpful. The financing agent was also very thorough in explaining papers and helped locate the lowest interest rate. I can not think of one negative in my experience with purchasing my new car so far. I definitely will recommend this dealership.

AJ Seattle

Jan 28, 2014

We had such a great auto buying experience and have already told many friends about how easy it was. Kymberly Fuhrman was our salesperson who so great at hearing our needs and making sure we found a great fit. They also got our payment where we needed it to be without much haggling. We were in and out in a couple of hours. Rachel in Finance was awesome at making us comfortable and seamlessly guiding us through the financing process. As far as the Forester goes, I am in LOVE! I have to admit, I was a bit sad to let go of my Mazda 3 - it was my dream car. Now, I am SO HAPPY to see it go because the Forester is 10X better! We have so much more room, the dog loves riding with us in the back and it's just so darn smooth and comfortable. Also, we called the night before to get an appointment the next morning and Kym was super flexible and accommodated us right away. We LOVE Subaru of Puyallup!

dyesinlet

Jan 27, 2014

Dave Warmack answered all my questions and helped make my car buying experience hassle-free! I was very pleased with how smooth each phase of the sale went - the time went by so quickly!

Randy Bailey

Jan 3, 2014

It really is stress free, test drove a new forester at 10:00 am and was home with my new car at noon. Perfect.

Jessica Lain

Dec 23, 2013

My husband and I decided to purchase a new Outback. At first I was torn between that and the Forester, but luckily we were working with Kym Fuhrman. She was patient with me when I asked to drive both (more than once), she was extremely relatable and not at all pushy. She talked me through the ins and outs of both vehicles and I can honestly say, as a younger femal (24), it was nice working with another female who swears by her own Subaru. She never felt as though she was trying to pull anything over on us, which we were weary of in the beginning, not because of her, but because of a past car buying experience. She is probably the ultimate reason for deciding to purchase our new Outback...and a kick butt car of course!

Jessicalain05

Dec 23, 2013

My husband and I decided to purchase a new Outback. At first I was torn between that and the Forester, but luckily we were working with Kym Fuhrman. She was patient with me when I asked to drive both (more than once), she was extremely relatable and not at all pushy. She talked me through the ins and outs of both vehicles and I can honestly say, as a younger femal (24), it was nice working with another female who swears by her own Subaru. She never felt as though she was trying to pull anything over on us, which we were weary of in the beginning, not because of her, but because of a past car buying experience. She is probably the ultimate reason for deciding to purchase our new Outback...and a kick butt car of course!

PauletteFaye

Dec 16, 2013

Bob was very knowable and friendly. no pressure. Overall experience was GREAT. Ask for BOB SCHROLL. Credit department very friendly too. I will recommend him to all my friends.

Eatonville Joe

Dec 11, 2013

One of the first things that I noticed that I really liked was how relaxed and stress-free the atmosphere was at Subaru of Puyallup. I was able to look around without having salesmen crowding me and pressuring me. My salesman, George, was very laid-back and courteous, as were all of the other staff there. The showroom had a warmth to it and wasn't so business-like, which is a big turn-off to me. I was looking for a brand-new 2014 Subaru Forester, but they were extremely rare and hard to get a hold of, not only here but also at other Subaru dealerships in the area. There was only one there, but since it had a manual transmission, I passed it over. Fortunately, a loaner Forester had just arrived that day or before, so I took advantage of the opportunity immediately. It only had about 4700 miles on it and I think that I got a pretty good deal on it, but I was very frustrated with them for not having an invoice for it or one like it that I could compare it to so that I would know if I was getting a good deal. They also insisted that this was still considered a "new" vehicle, so I took their word for it only to find out on the purchase order that I signed in the business agent's office that it was considered "used". My only other complaint is that the back bumper had a noticeable scratch on it, and they didn't even offer to give me a complimentary bumper guard to cover it and protect it. I had to buy one on my own, and this is poor customer service, especially considering that the vehicle was supposedly still a "new" vehicle and costed a significant amount of money. Otherwise, my experience there was enjoyable and the Forester is one great vehicle......extremely smooth and responsive, comfortable, well-built, reliable, safe, and fun to drive. It's Motor Trend's 2014 SUV of the year and Consumer Reports' highest-rated small SUV.

TWAudi

Nov 17, 2013

The best car-buying experience I have had. This is a solid dealership with high quality vehicles. Shelly, Kevin, Ryan and Gary were all a pleasure to work with; the sale process was very honest and professional. Unlike other dealerships, there were no gimmicks to work around...just a great business overall. The staff at Subaru of Puyallup made sure that I was taken care of before, during and after the sale. I would highly recommend this business if you are shopping for a car.

Edward

Nov 15, 2013

My wife and I were visiting and calling several Subaru dealerships looking for a 2014 Subaru Forester. We could not find the Forester we wanted and most dealers did not have a 2014 Forester on the lot. I called Subaru of Puyallup and talked with Dennis. He told me they could have the Forester I wanted within one hour. We drove to Puyallup with mixed emotions if Dennis could in fact have the car. Upon arrival Dennis met us and within 30 to 40 minutes the car arrived. It was exactly what we were looking for. We purchased the vehicle on the spot. Dennis and all the members of Subaru of Puyallup that we met and dealt with were extremely nice and accommodating. Stress free and excellent service. Five Stars to Dennis and the staff.

Jimiya

Nov 11, 2013

I bought a 2014 XV Crosstrek 11/08/13 from Subaru of Puyallup. I shopped around on the Internet and almost bought elsewhere. That's where Shelley Meysenburg, a sweetheart and supermom, convinced me to go there by matching anyone's price with the year free service. Truthfully, I liked the fact my off the wall humor sat well with her. Usually salespeople have no idea how to handle me. Then it got joyfully worse when I went in and she handed me over to George Mayfield, a sales associate with a sense of humor as bad as mine.I didn't get any hard up-sale. There wasn't any questions when I said no to any of the extra options etc.. I was totally free to pick and choose what I wanted without any pressure. They totally respected where I was coming from.Before I drove away, George went over the Crosstrek's options with my wife and I. He even programmed our phones to the Bluetooth. George even stressed calling him up if any questions came up. This is my first Subaru. I've no idea why I waited so long. It was fun dealing with Shelley and George. Everyone there was very friendly, even the other customers. It's the way it should be when buying a carReally like my Crosstrek. If they make the BRZ into a convertible, that would be one bad mutha....

Choglidite

Nov 9, 2013

I believe the real test of a dealership is after they have your money. We've found the service department to be both helpful, friendly and reliable. The waiting area has a PC & 2 Ipads for the guests to use. Everything is hooked to the internet. They provide TV, coffee, tea, fruit & snacks. They make your wait as painless as possible. The follow on communications from the dealer are informative without being intrusive. We all know that the same exact dollar figure can be found at most dealers but after the sale this kind of service is exceptional.

MURF

Nov 2, 2013

We live 5 1/2 hours from their store;my daughter lives in Spanaway, so I thought we'd give them a try 1st., Shelly started the process by answering my e-mail.It was straight to the point,easy to understand--a no brainer.Dave Warmack followed up with a winning deal----all done by e-mail.I drove over there and was out the door in an hour.Best car buying experience I've ever had.Got to thank Shelly(eye candy guys----Dave not so much---only kidding Dave)for getting the ball rolling.Everyone there had a great attitude---no grumpy dudes-------We'll be back ! Wife loves her new car !!! Thanks again ! Mike and Cathy Murphy,Tonasket,Wa.

AndyMack

Jul 17, 2013

I bought a car from them just over a year ago. The buying process only took a few hours, I got into a car that I love. I have taken it there to get complimentary oil changes, which they vacuum and wash the car as well. I will most likely be buying my next car from Harnish as well

Alyssa Gifford

Jul 16, 2013

I recently purchased a new 2013 Subaru Forester from Subaru of Puyallup. The experience was excellent and completely stress free! My salesman Dave was very helpful and did a great job teaching me about the new features of my new car. I will most definitely be returning to Subaru of Puyallup in the future.

spmoran

May 5, 2013

In the thirty or so years that I have been a driving adult, I have never had such a pleasant sales experience. Brian Fuller is the best sales person I have ever done business with. He was unassuming, absolutely no pressure, and completely committed to us finding a solution that worked for me, even if that meant no purchase. I love Subaru vehicles, and now I love my new-to-me Forester. Do yourself a favor and visit Brian Fuller at Subaru of Puyallup. You will not be disappointed.

Madrigal4

Apr 14, 2013

Great service! The moment we stopped by George was there to help us and provide a little humor. We immediately took the cross trek on a test drive. George showed us the in and outs of the vehicle, especially how it drives on different services. Chris was very friendly as well. Excellent manager. Here you can really tell they are being up straight and honest with you. Mike was great too, trying to provide the best financing possible. I highly recommend heading over to Puyallup to get your Subaru!

ashbo7181

Apr 13, 2013

It was a pleasure doing business with this dealership & its employees. John was an amazing salesman & worked hard to get my partner and I exactly what we were looking for, at an affordable, STRESS FREE price. :) He not only did a good job at helping us find the cars we wanted, but he also did a great job keeping us company while we were waiting for our cars to be ready. I LOVE that this dealership has kid friendly entertainment as well, seeing as our five year old was with us the majority of the time. Between iPads, tv, and a kids play room, & healthy snacks such as fruit, there wasn't much time for him to be bored.

living1134

Feb 5, 2013

I visited this dealership to look at a specific used Honda. Upon walking into the parking lot we were immediately greeted by Page. I mentioned the Honda from online and asked about seeing it. Page tapped on the window which set the alarm off. He said it normally doesn't do that and walked in to grab a key. Over 10 mins later of standing outside with a honking lit up car alarm going off and several employees coming out to investigate, Page came out with a key. We discussed the pricing and he had a paper in his hand that matched the price I had on my printout from the internet.It was dark out and we test drove the car, Page sat in the back and seemed bored with the entire experience.We got back to the dealership and went into the office to discuss some financials. Magically the car was more expensive when we went into the office. When I questioned the price hike, I was told his boss sits at home on his computer and checks out the prices of other cars in the area and what they are selling for, if he sees they are marked higher, he changes the price to be in the same range.I thought this was complete crap!I had intended on negotiating the price a bit and when I gave a lower price, Page had the audacity to come back to me and not only insult me and call me stubborn but to tell me that Im already getting a deal because the car now costs more. How is that a deal??? You marked the car up while we are on a test drive and then call me stubborn because I want a better deal?Because it was later in the night, we were walked out of the building and told we would be contacted in a few days about the car and financing. They had all of the doors locked and looked like they were impatient with us.4 days passed by before I had to call and inquire about what the heck was going on.I had zero contact from ANYONE during those 4 days.We came back in and Page was again lacking any people or customer service skills and acted inconvenienced that during our LENGTHY wait (over an hour)for the finance portion of our transaction, I requested a Carfax report. He let me know the General Manager wasn't there that evening so they couldn't offer me one.I asked again for one and he stormed off to a managers room.When Page came back, he let me know that I wasn't worth the $30 that would have to be spent for the report.I kindly let him know that I'm sure management has an expense account and that on a customer service basis, he was being quite unreasonable.A few minutes later, a Carfax report was produced.This was all just parts of what we encountered with this salesperson. I will never recommend this dealership to anyone in hopes that never experience what we did.We were never contacted about the extra key or the fixing of a small dent in the car that we asked about before leaving and were told we would be contacted the next morning. Once we drove off, its like we never existed. Oh, I did get a follow up call from Page. When I inquired about the dent and the key, he told me, "I'm glad you are happy with the car!" and some other rambling about using this dealership again and hung up.Yeah, that's not going to happen. Ever.

daryl.smith.102

Nov 1, 2012

After a poor experience attempting to purchase from a local dealer, we contacted Bob Schroll at Subaru of Puyallup. Bob did an outstanding job quickly locating the vehicle we wanted and went way over the call of duty to insure that our buying experience was absolutely fantastic. The staff at Subaru of Puyallup was incredibly organized and quickly got us on our way as we had traveled across the state to purchase this vehicle. We highly recommend this dealership and Bob Schroll. We feel they went the extra mile in getting us the vehicle we wanted at the price we wanted in a very timely manner. An extremely positive experience. We will definitely do business with them in the future.

rk1

Sep 26, 2011

We came from Alberta, Canada, and got exactly what we ordered. The people worked with us as we had to do most of the work over the phone and by fedex. Wonderful people, friendly and honest.

R&J.S

Aug 5, 2011

This was the most pleasant car purchase we have ever made. We walked in just expecting to look at a few cars and figure out want we really needed in a car, just beginning our research basically, and ended up making a purchase to be proud of. George listened to what we were looking for in a car, and was able to put our ideas together in a vehicle we could really be happy with. They didn't have one on hand with the exact color and features, but were able to come up with one from another lot and brought it in the next day. The deal was great, we were able to afford a better vehicle than we had thought we could, and the trade in for my KIA was extremely fair. We love the look of this Outback and can see the value we are getting for our money. It is a well made-car that we really feel safe in. There is a lot of places we want to see in this country, and this car will get us there in style. George was very helpful, and entertaining, and made the experience easy and stress-free. He even arranged to have a cake there when we picked up the car, as it was my birthday. I was definitely surprised with the attention. All the staff were friendly and pleasant to deal with and I'm actually looking forward to the first service visit to see how that end of the business measures up. We couldn't be happier with our purchase.

Meowphhtkitty

Jul 15, 2011

I have had the pleasure of working with Ryan for about one year now. When I first approached Ryan about the possibility of trading in my van and getting into a different vehicle, Ryan was the FIRST sales associate with whom I had spoken that offered me sound advice, explained his position, and offered me resources to be in a better situation in the future.I have kept in touch with Ryan over the past year because of the combination of sound advice and honesty that he offered. When I returned to the Subaru dealership in June 2011, it was not with the intention of purchasing a vehicle. Instead, it was to get Ryans professional opinion about my current situation with the vehicle that I was in and my financial situation. I fully anticipated that Ryan would tell me that it would be another four to six months before it would be feasible for me to trade in the van. In Ryans absence, I was assisted by George, who took my information to share with Ryan.When I contacted Ryan the following day to let him know that I had stopped by and to let him know that I really just had a couple questions for him, I was (pleasantly) surprised to learn that he had been able to secure financing for me. And while the vehicle I ultimately purchased was different than what had initially been considered, it is a great match for both my transportation and financial needs.Since finalizing the sale, Ryan has maintained his availability to me, and worked to address any concerns that I may have. Ryans commitment to the customer not just during the sale, but after have been affirmed by his immediate response to any questions or concerns I have had. And more importantly, it has made me a committed Harnish Auto Family customer. I am hopeful that all employees of Harnish exhibit the same combination of commitment and ethics to their customers as does Ryan. And I truly hope that you recognize that with Ryan you have more than an outstanding salesman. You have an upstanding man.

hallc24

Jul 8, 2011

I had put a new WRX on hold about 2 months ago and just picked it up today!. Subaru of Puyallup called me as soon as it came in and then held it for me until I was able to come in and pick it up. Despite being in very high demand they gave me a great deal on the car. Throughout the entire process everyone I worked with was very helpful. They walked me through the entire car and made sure I was happy at every step. I never felt like I was being pressured to buy any extras that I did not want and felt like they genuinely cared about me being happy with every aspect of the transaction. I would recommend them to anyone!!

keonetwo

Jun 23, 2011

The "Harnish" dealership is the best that I have incountered for some time. George is an exceptional sales person, and very knowledgeable regarding the cars he sales. I was also impressed with the service department. It was spotless and very clean. Everyone that I have met so far seems very friendly and helpful.

jtbyers45

Jun 18, 2011

We loved out experience at Subaru in Puyallup. We were greeted by George Mayfield and he was awesome. We had a price range that we wanted to stay in for the monthly payment. He did not try to oversell us. We were actually able to buy a 2011 Outback for less than a 2010 Forrester. Doing the paperwork was quick and easy. George kept us laughing the whole time, never a dull moment! The car is beautiful, excellent craftmanship, and fun to drive! Really love the fact that Subaru has a zero emissions plant and we bought a partical emission Outback. Anything to be a little "greener".

Gail Scott

Jun 10, 2011

Mark was great in the fact that he actually listened to me and noted what it was that I was looking to buy. He gently guided me in my search for a new Subaru by helping me find just those things that I was looking for and not the car he wanted to sell me. He did such a nice job that he actually sold me a brand new car that I did not expect to see for 2 to 3 weeks after I paid for it. I was even more impressed when to my surprise my new car showed up 2 weeks earlier than expected. Thanks for all of your help!

madmaj

May 26, 2011

Rick treated us with respect, which is rare. He was upfront, honest and very easy to deal with. We have been dealing with another dealer for the last several years, but was unable to strike a deal with them this time. I believe that ended our relationship with them. We will travel the extra 50 miles to do business with Rick again.

Kev & Kat J.

Apr 10, 2011

We were at another Subaru dealer closer to home but left because they were sleazy. So we drove from Renton to Puyallup, because this Subaru dealer was highly recommended by coworkers. We were either going to buy a Subaru or Mazda, which was across the driveway from Subaru. We previously purchased a top of the line Mazda a few months before, and were extremely pleased with the price, quality, and level of service we received from them. But we were also very interested in Subarus because of the top safety ratings, quality of product our friends raved about, the PZE and AWD features and the fuel efficiency -the last few which are lacking in Mazdas. So we gave Subaru one more shot. As a side note, had I known about the Subaru line when we looked at Mazda, I might have a 2011 Outback instead of a CX9. The Subaru salesman seemed a bit distracted, but it was almost closing time. We still felt more comfortable and got the car we wanted with no stress. The biggest issue for me is price haggling and financing. We once spent 10 hours at a Kia dealer in Renton haggling with them. Ever since then we decided - no more Kias and no more haggling. When we went to Mazda, we were in and out driving the car home in two hours. It was the same stress-free experience at Puyallup Subaru. Don took us for a test drive, and while the car price was above the budget I had set, within 10 minutes of sitting at his desk, he came back with a price lower than I expected. We agreed, signed and Don sent the car to be detailed - just like that! We were in and out, driving home within a couple hours. We are very happy with our purchase and It has held up to it's safety and quality reputation. Some reviewers question the design of the lights on the Subaru, but I'll tell you the design of the tail lights is why we insisted on a 2010 or newer model. It was a great experience, and like my coworkers, I'll be recommending Subarus and the Puyallup dealership. We also live in a new community with many young families looking for safe, reliable cars, and they have been admiring our Subaru. We will be recommending this dealer to our neighbors, and will advise against the dealer in Renton. There are a lot of dealerships and a lot of car brands. For us, the car and the experience is what sets them apart. The experience at Puyallup Subaru kept us from walking 25 feet to the Mazda dealer. Good job to Don, the finance team, and the manager. We will be coming back when it's time to buy our next car (Because I just love the new Outback design!)

yieldinga

Mar 27, 2011

We went to the dealership to buy a new car and replace two of our vehicles. I already researched the Outback for the past two years so I already knew that is what we wanted. We met Don right after arriving at the dealership. He was very helpful explaining all the features on the Outback. We were offered above the trade-in value (on KBB and two other sites) on both of our trade ins. Also we closed at paying way below the sticker price. The dealership did not have a new Outback in the colors (sky blue w/ black interior) we wanted but the car was on the train and would be in soon. I continued to drive my trade in car for a week then was called by Don to come drop off the trade in and take a loaner car until our Outback comes in. As soon as the Outback came in Don called to let us know that our car was in. He also went over all the features of the car with us again before we drove it off the lot. We love the Outback it was well worth the wait!

reallyupsetcustomer

Mar 26, 2011

At first I was pleased when I called to schedule service for my Forester. I dropped off car as scheduled and waited for an entire day, waiting for a call to confirm needed repairs on my car (90k service and replacement of right hand mirror). I was given a grtd. pick up time of 4 p.m. At 3:30 p.m. I had to call the service dept. to find out the status of my car. I was told that it was in the wash bay and would now be ready by 4:30 p.m. and was told that the mirror repair would be reviewed when I arrived, not a good sign. Esp. since I was clear when scheduling the service that I wanted to have the mirror repaired, not "reviewed" when I arrived to pick up the car. When I arrived at Subaru of Puyallup, I was greeted with 1- no car 2- no paperwork 3- no service person that seemed to know where the car was or where the paperwork was 4- was sent to a cashier that didn't have any idea what was happening with my car 5- then greeted by a service person that "reviewed" my mirror problem and explained that I would need to re-schedule another visit to get this repair done 6- I had to ask if the recall work had been done on my car (which the person scheduling the work assured me that it would be done) 7- was informed that "no one" had made any notes regarding "recall" work that needed to be done (oddly on the paperwork that I finally received, it indicated that part of the service done that day was to "update service records for recall protection"8- When I asked to speak to service manager, was told they were out of the office until monday 9- when I asked to speak to their supervisor, I was taken to person that was not their supervisor and was told so in a less than professional manner that included me being yelled at as I walked away to return to the service department where they were still trying to finalize my "paperwork" 10- when I asked the person that took me to this supposed supervisor why they had taken me to this person knowing that this person was not the service managers boss, they told me again that this person was the only one I could talk to, clearly not the case 11- was told that I would need to "pre pay for mirror repair 12- the parts for the mirror would not be there until Tues. of the following week 13- arrived home with paperwork and looked to see that there was at least two items that required immediate attention and had to call back to service department to find out what it was that I needed to do to resolve these issuesThis is why I am rating this service department and dealership the way that I am

Deanna87

Mar 13, 2011

I was looking online to buy a specific honda. I found one at Subaru of Puyallup. When my sister and I went to check on the car, there were customers already looking at it. We went inside to see if we could look at it and to see if there was any other hondas for sale. Dave was very friendly and let us test drive the car. When we came back to talk about the price, they offered us less than retail value and even gave me a bigger trade in value for my current car than others dealers offered. Dave then introduced me to Erin, the service advisor, and he informed me on what they will be doing for detailing and servicing my new car. Overall I had an excellent pressure-free experience and would HIGHLY recommend them.

stevenrey56

Mar 12, 2011

My initial contact with Subaru of Puyallup was with Shelly on the internet program. I asked for a price on a new Imprezza Outback they showed in their inventory. Guess what, they had the car in inventory and I got the price! Other dealers in my experiences have not been forthcoming in either category or have employed hard sell tactics before providing the info.Shelly set me up with Mark Clark for a test drive and more information on the car because I was looking at competative AWD and 4WD autos and small SUVs.Let me summarize: I never felt like I was being pressured, the price I received was what I was hoping for after consulting Edmunds.com and ConsumerReports.com, the people were informative and personable. If you're looking to buy a Subaru I would highly recommend giving these people a shot. I bought one!

aewd111

Mar 10, 2011

I purchased a new Outback from this dealership using the Costco car buying service. After filling out the online form ( Costco.com) I was referred to Subaru of Puyallup by Costco. Shelley, from S of P, contacted me and helped me narrow down my search. She set up a couple test drives with Dave Warmack, and from then on I worked with Dave. He was great! Plenty of great info, not pushy at all, very knowledgable, and exceptionally helpful. After the test drives, I decided on what I wanted, but S of P didn't have it in stock. No problem.....they found what I wanted at another dealer, and were able to have to car ready the very next morning! Overall, very satisfied.

KarinR

Mar 6, 2011

I would have rated this Subaru of Puyallup alot sooner, but I was enjoying my new 2011 Ruby Red Pearl Legacy. Love this car and made a very good investment. Mark Clark and everyone are awesome. I would refer anyone I know to this location.Karin R.

VG9A

Mar 4, 2011

I was on my way home one day when a co-worker I carpool with made a comment about my car and how she really wanted one. She was afraid to go in cause her husband had destroyed their joint credit. When we got to the dealership she found out her credit was not that bad and was rolling out in a new car on Friday. After having a few beers with my buddies later that evening and disscusing future upgrades for my 09 I decided that it would be more cost effective in the long run to just upgrade to the 11 STI. So on Saturday my wife and I went in and walked out with not just 1 but 2 new Subarus. She had no intent on getting the new Legacy at this time but was so impressed with Marks presentation and the test drive she traded in her 06 Mazda for the 2011 Legacy. I too purchased my vehicle that day but had to wait 2 weeks for the delivery. Some might say this is a bad thing, not at all. I got the exact model and color I wanted. Not once was there any presure from Mark or the other sales staff to get us into what they had in stock or on the lot. They attemted to get my vehicle in on dealer trade from a Subaru dealership on south Tacoma way, that dealership said that they had deals working on both of my color choices and were unable to accomadate us. Three weeks later both of those cars are still sitting on their lot when I drove in my new STI with a salesman picking his nose at the window. What a garbage dealership and staff at South Tacoma Subaru. Thanks again to the Harnish auto family for taking the time to get us and our friends exactly what WE wanted. The finance staff and sales staff are laid back, mature, and true professionals. Not a bunch of snot nosed kids in cheap suits. At Harnish and dealing with Mark especially it was like buying a car from an old friend. Fair prices and great service is why I would recommend this dealership to anyone looking to buy a new Subaru.

dreamcatcheralways

Mar 1, 2011

I went out to the dealership on a Saturday evening looking for a used vehicle. I was met by Mark and he was very efficient and polite. He listened to what I was looking for and what I could afford. He found me the car I was looking for. The next day Sunday (which happened to be my birthday) they spent all day getting me the right financing at a price which met my budget. I want to Thank them for making it a great Birthday. Thanks Guys. Michelle Puyallup,WA

cdnchris

Feb 26, 2011

Great to deal with and knew what we wanted. Worked with us to get the price we wanted and then worked with us to get the best possible financing. Took in our trade-in without a hassle. Everyone is friendly and when we drop by they seem to remember us. Definitely deal with again.

nmun

Feb 24, 2011

Ryan and the rest of the team at Subaru of Puyallup are the most professional and knowledgeable folks that I came across in my search for a new car! After a not so good experience at another dealer, I almost gave up but they made the experience a pleasure and have continued to check in with me to make sure all is going well. Customer service at it's best! Thank you :)

foxy

Feb 22, 2011

I went into the dealership after work with a co-worker, I had been thinking about trading in my vehicle for awhile. The dealership was closed when we got there so we looked around for a few and then left. We came back about a half hour later, and we were approached by Mark. I let him know the situation I was in and that I wasn't even sure if I would qualify. Mark and finance worked hard, and succeeded, to get me in the vehicle I wanted. I have had my vehicle for about 2 weeks now, and have been to the dealership numerous times already, all good things, and everytime I've been there Mark has made it a point to stop and talk to me. He not only makes sure you're enjoying your vehicle, but he finds a common ground and talks to you about life in general.

weebles2

Feb 19, 2011

I was in the process of comparing different makes and models of 4WD and AWD utility type vehicles. Having visited several dealerships of different makes we stopped by Subaru of Puyallup. I had just gotten out my car and regrouped with my wife behind our car and was approached by an individual, that by the way he spoke gave us no clue he was a car salesman, this gentleman was Mark Clark. He was friendly, asked why I was there. I told him that I was in the beginning process of comparing makes and models and was not ready to buy a vehicle yet. He then asked us what we had been looking at and what we may be interested in seeing at Subaru. With knowledge, professionalism, and no pressure what-so-ever he showed us the features of the vehicle we were interested in, the Forester. Well, because of Mark's personalism and professionalism, we made a deal we were comfortable with and we bought the Forester. We have had the vehicle for four days now and Mark has contacted us twice to thank us for buying from him and to make sure we were happy with the Forester and asked if we had any questions about it that he could answer. Mark is truly a unique person in that he is truly interested in what his customer is about and wants and puts his customer's feelings above just selling a car to them. I have bought many new cars but this has been the best experience, by far, I have had. I would send anyone looking for a car (new or used) to Mark. Thanks for the experience Mark.

alizlynn

Feb 16, 2011

I was brought down to the dealership by a family member and looked into the Legacys and Foresters. I was greeted by Mark and he already had some models picked out for me as my family member had mentioned what I was interested in. We took both models for a test drive. He told me all features and answered all of my questions regarding each one. When we got back, he was able to get the exact deal I wanted for the exact model. My car arrived a few days later, he was helpful in moving my stuff over to the new car. Has been in touch every few days, see how things are going. I had an amazing experience with him and have recommended him to many friends and family! Would buy another car from him any day!

gwhiner

Feb 10, 2011

I just purchased a nearly-new used Forester at Subaru of Puyallup. It was the best car-buying experience that I have ever had, bar none. The dealership is clean, well-designed and has a family business yet professional feel to it. My sales contact, Mark Clark, is a true professional who obviously cares about his customers and what they want rather than pushing specials or pressuring me into some vehicle that didn't fit me. Never once did he "sell" me in the usual sense of the term. As a former sales manager for home furnishings and office supplies fields, I really appreciate his level of customer commitment and his willingness to listen and to understand his customers. After the sale, he introduced me to the service team and handed me over to Mike in financing. Financing has usually been a very unpleasant experience with lots of high-pressure add-on sales push, but not this time. Mike was great. He was friendly and he offered the add-ons in a way that made monetary sense to me and he accepted my choices about each with equanimity.I will happily recommend Subaru of Puyallup to anyone and everyone who will listen. I plan to have all my service done there, even though it is a 70-mile round trip for me.

Pjb51

Feb 7, 2011

We had a wonderful, easy, and professional experience and would definitely recommend Puyallup Subaru to all our friends. Our salesman Mark was knowledgable and friendly and didn't play games such as the " let me go ask my boss" several times; he quoted a reasonable price and it was done! We would not hesitate to buy from them again in the future.

jen s.

Jan 26, 2011

Mark & Shelly made a great team & made the buying process seamless! While I would recommend this dealership I would really be recommending them specifically! We had test-drove the car we were interested in a few months ago but wanted to do more research. When we decided to purchase we did the majority by phone and email (very convenient) and Mark came in on his day off (!) because that day was the best for us!

John. Raabe

Jan 22, 2011

They helped us find the vehicle we we were looking for ,they were patient and very friendly and worked hard to give us the monthly payment we were hoping for. They didnt try and pressure us into anything we werent comfortable with like some other dealerships we visited.

KBG29

Jan 21, 2011

My experience at Subaru of Puyallup was very impressive and professional. I worked with Mark Clark, who was extremley helpful for a first time car buyer. I was looking into either a Legacy or a Kia Optima, and I hit the Kia dealer before opening. So instead of waiting around to talk to a sales reap, I headed to the Subaru dealer. Mark came out right away, and quickly learned my situation. The prices on the Legacy are a little higher then on the Optima, so at first I was a little shy. However, Mark assured me we could make a deal. He got me in a car that he said we could make work on my budget, and we went for a spin. After the test drive, he asked if I had drove the Kia. I said no. He said, go drive that car, and make sure this is the right choice. After a very hostile visit to the Kia dealer in which I felt it was there way or why bother, I made my way back to Subaru to see what kind of deal Mark could swing. I came away with a 0.9% interest rate, and a monthly payment that easily fits the budget I had set. If you are looking for a Subaru, stop here and talk to Mark first. He will not back you in a corner, and wants to make sure you make the right decision for you. Even if that means buying other brands.

sarahtsaunt

Jan 16, 2011

I came in with codensation in my brake lights. They told me that it was common and that if I had anymore problems I shoud let them know. How can this be common? The guy I bought my car was very nice. He put on my license plates for me and that was great.

Pam Batie

Dec 21, 2010

We never thought we'd own a Subaru ! My husband has been taking cars apart and putting them back together for 40 years now. As we're approaching retirement, we decided to get a small SUV. My daughter-in-law suggested a Subaru. She loves her Subaru Outback, especially how it handles in the snowy weather. So we arrived at the Subaru dealership a bit apprehensively, where Dennis took us for a test drive, all the while no sales pressure, just, this is the car ...this is whats great about it...see what you think. The Subaru Forester pretty much sells itself. It's a great product, but it's the friendly service and professionalism that closed the deal. That includes the service department as well. They make everything right for you! If they had the man-power they'd probably make "house calls" ! However, Dennis calls every now and then to see how the car is doing. ( nice personal touch ) That was in 2009 that we bought our first Subaru.Unfortunately, we were hit by a drunk driver recently and had to get another car. Of course we went to Puyallup Subaru, and we're back on the road already with our new 2011 Subaru Forester. Thanks again to the staff at Puyallup Subaru.

mikepeluso

Dec 21, 2010

I was looking for a Subaru, either Forester or Outback. As I was browsing in the lot, Mark Clark approached me and we started a conversation about my desire for a car. I was immediately impressed with Mark because he did not start with the usual pressure tactics that are so common among sales representatives. He listened to what I had to say, answered my questions, was genuine and friendly, was obviously knowledgeable about his product, and most of all, was respectful of my time-frame for buying. As it turned out, my wife and I bought a loaner Forester that we are completely satisfied with. I asked Mark to give me a bottom line that would meet our budget and he was able to do so. The purchasing process was simplified and expedited by Mark and the rest of the staff.In addition, I had recommended a friend to Mark, and he went and saw him and bought a car from him. He was also very satisfied with Mark and his buying experience. Mark is a breath of fresh air in a profession (auto sales) that seems to working hard to clean up its reputation. I would recommend him to anybody.Mike PelusoPuyallup, WA

Tom Pickering

Dec 10, 2010

Mark Clark was fanatastic. He was courteous, considerate, knowledgeable and didnot exert undue influence or pressure to purchase.Mark explored all options with us to provide us with the information to makea good money decision. He was superb.

lucygregchas

Dec 8, 2010

We had been browsing the local dealerships and not really finding a car that we were interested in. It didn't help that every car dealership we went to we greeted with a guy who was trying to get us into something when he hadn't even take the time to ask what we were looking for. That all changed when we walked into Harnish Subaru and met Dave Warmack. Dave wanted to actually get to know us and know what we were looking for. He was incredibly patient and worked hard to get us into a car that we wanted and one that he knew would work for us and our needs. He is a great salesman and a wonderful, genuine person - a far cry from your stereotypical car salesman.

lindsmorris

Nov 27, 2010

We started our day looking at a Chevy. Once we walked over to the Subaru side to look at the Outback, we had a wonderful experience. The Chevy person introduced us to Brian. Brian began by explaining the car to us: its safety features, the way the engine differs from most cars, etc. Shortly after, we were ready to go for a test drive. It was a busy day and Brian was working with other customers. He got in the car with us for a drive around the block to make sure we were comfortable with everything, before we dropped him off and went on our test drive. Needless to say, the Outback sold itself. When we got back, Brian was still working with the other customers, but he checked in with us periodically to make sure we were okay and to answer any questions. Once we decided on a specific vehicle to purchase, the buying process took about three hours (again, it was a busy day for them). However, Brian was very accommodating, offering us soda, and even got us some Subway for dinner; we hadn't eaten all day, so this was very appreciated! It was finally our turn to sign paperwork, and Mark was very friendly and made sure to explain all of our options to us. He also related his experiences with credit unions to us, which was helpful. Once we were done with that, Brian went over some highlights in the owner's manual with us, flagging specific pages that we should pay attention to. Brian stayed after hours with us, until we transferred everything over from our trade in. I was extremely pleased with all of the staff at Subaru of Puyallup! This was my first experience purchasing a new vehicle. We will definitely return when we need another one! Thank you to everyone there, particularly to Brian and Mark.

DAZEfx

Nov 19, 2010

It was raining when my wife and I stopped by at Subaru of Puyallup. Don bravely went outside and welcomed us with an umbrella. Don was very friendly and made us feel comfortable. He helped us find the exact car we wanted at the right price and didn't pressure us to look for a different car. He gave us good advice and helped us reach our budget. After finally coming to an agreement with the price we took our new(used)car home that very day. His customer service didn't stop there. The next day Don called and checked up on us and the car. When we also brought our car in for service, he was there making sure we were being taken care of. Just some of many ways Don expressed superior customer service. If your looking for a car, I suggest you stop by Subaru of Puyallup and see Don Sposato.

kschofield

Nov 19, 2010

Mark was a great help getting me into my jeep liberty sport. I absolutely love my new car. I am definately going back to him when we have to buy our next car! I told Mark my price range and what I needed and he took the time to show me everything that he had on property. He definately helped me find the perfect car.

sspag

Nov 18, 2010

Mark Clark was professional, yet friendly. He was very easy to work with. If he was high pressure, we would have left. We would recommend him to our family and friends.The outback we bought is "unique" so there were things that no one knew, but we were able to get in touch with the prior owner, which has been very helpful. Everyone we dealt with at the dealership was helpful and courteous.Buying a car from out of state cost us a little more, which we were not aware of ahead of time.

galloway03

Nov 7, 2010

My husband and I had a great experience at Subaru of Puyallup. We looked at the inventory of several Subaru dealers prior to our visit, and with a plan in mind made our first stop in Puyallup (with Auburn, Renton, and Bellevue to follow). Needless to say it was our first and only dealership. Mark was friendly, casual, and above all easy-going. We did not feel any pressure to buy which made it an even more enjoyable experience. This is our first Subaru, though definitely not our last. We love our Legacy and have already decided that should we need to ever trade in our Saturn Vue, we will be headed back to Subaru of Puyallup.

lhagge

Nov 6, 2010

Mr. Robert SchrollSales Leasing ConsultantHarnish Auto FamilyRe: Purchase of Subaru Outback 3.6r LimitedTo all concerned:My wife and I wish to take this opportunity to thank you and everyone at Harnish Auto Family for your professionalism and kindness to us while we were there and made our new automobile purchase. Over the years we have purchased many automobiles for personal use, and also the fact that I was in the car rental business most of my life I have been involved in many vehicle purchases. My wife was exceptionally happy with your non forceful approach to pushing us into anything we may or may not want, even if we decided we did not want to purchase a vehicle seemed to be ok. Overall, we want to tell you it was the most pleasant vehicle purchase that her and I have made together for a vehicle. Robert was a wonderful sales agent to work with and he can be assured of all 10's from my wife and I when the Subaru survey comes through to us. We are very happy with the deal that we all made together and understand that you are also in business to make money. We also are very happy with our new vehicle and am sure we will be very satisfied with it in the future. It is a beautiful car and is everything that we like. We look forward to our continued relationship in the future and with your service department. As you know from my (Trade in) vehicle, I am a firm believer in taking care of my vehicles, so you can be assured that your service department and I will be working together very closely in the future. And who knows, there maybe future purchases. For sure you will be recommended by my wife and I to all our friends and family.One more time I wish to thank Robert for all his help and consideration while working with us during our purchase. He should definitely be commended by Harnish Auto Family and is a very professional employee. Thank you Robert and thank you Harnish Auto Family.Sandra and Loren HaggeAuburn, Washington