Used Cars for Sale at Subaru of Spokane in Spokane, WA

Jelly138

Oct 29, 2016

I came in to Subaru of Spokane to buy a new car. My dealer was Matt and he was very knowledgeable and listened to what I wanted. He ended up selling me a great car and I won't work with anyone else. He was very professional and didn't try to talk me out of the car I wanted and instead listened to me and I ended up with a great car. I would highly recommend not only this dealership but also Matt if you're looking for a new car.

Happy Subaru Owner

Oct 28, 2016

Brief synopsis of review (in case you don't want to read my long story): Subaru stepped up. They handled my concerns, frustrations and some service based communication issues professionally. They did not have to do what they did but they did because they are an awesome auto dealer, service center and overall great company with GREAT people. I had my vehicle in to have a new set of all season tires put on, on October 11, 2016. On arrival for my appointment the service office was understandably busy, phones ringing, multiple service Advisors assisting clients and of course I wanted to get checked in and have my service start. The check-in process was a bit rocky but I was helped by Service Advisor, Aaron H. Aaron was pleasant and professional regardless of the chaos. I also reported another concern for my vehicle upon check-in and asked that Subaru test/inspect the vehicle to identify the problem so it could be fixed. Once my vehicle was taken back for service Aaron came to verify the tires I wanted and the price I was quoted. There was some confusion and misunderstanding regarding the fees and I was a bit frustrated. I had called prior to the service, price shopped and also expressed my desire to have an alignment done at the same time my tires were changed. I wanted to be sure I knew how much it was going to cost and what services I would be getting. After some discussion and confirmation with his fellow team members everything was clarified and Subaru honored the previously quoted prices although they did not cover all the services being performed. Everything went fine and I got my car back and went along my way. Jump to the following few days. When I started up my vehicle as I was leaving Subaru I noticed it did not "start right up" like normal. It didn't turn over like normal. I ignored it and thought was nothing, it would go away. The following morning (after my car had been in the garage all evening, the same thing happened). Then I went to run an errand for work and the car struggled to start again. I ended up calling Subaru and spoke with Aaron. He did some research and learned that the technician who serviced my car the day prior also noted a "slow start," unfortunately that was not reported to me. Aaron asked me to get my car back down to the dealership for a battery test, we arranged an appointment for the following afternoon. The next day, I got to work and had to leave for an errand around 11:00 am. I went out to start my car and it would not start at all. Super long story short, I had a failed battery and I was confused (when I took my car in for the tire change there was nothing seemingly wrong with the battery, my car was operating fine). Ultimately my vehicle was taken back to Subaru, a battery test performed and Subaru took care of me. They went above and beyond. The level of customer service and just general people service they provided was so great and very much appreciated. They did more than they had to and that is why I am and will continue to be a loyal Subaru fan and owner.

Steve

Oct 28, 2016

Great trouble free buying experience. Would highly recommend. Eric made the transaction easy.

Jessica

Oct 27, 2016

Taylor and Josh were both incredibly informative from start to finish when my husband I started looking into our Subaru Outback. We got an amazing deal and couldn't be happier with our new car!

todd g

Oct 20, 2016

Loving it and driving the dream. All the process was easy and efficient. Close to home and nice people and facility. 2nd car bought from here and both very smooth. Will go back for my 3rd and 4th car there and will tell everybody about it.

carguy

Oct 18, 2016

I go into Subaru often to get my oil changed, tires alined, etc. Every time they are very friendly and helpful, but it seems like sometimes they are trying too hard to get my money. I have yet to go in without them saying I need something else done or try to charge me for a service I am supposed to get free. I understand mistakes happen, and they are always quick to correct their "mistake". But sometimes it sure does feel like they are just seeing if I will notice. Maybe it's just me, but it happens every single time. The guys there are great but they should make it easier for me to trust them.

Steven Baumann

Oct 17, 2016

The sales process was to the point, not pushy and very informative.

Scott Hirsch

Oct 15, 2016

Very personable and knowledgable. No complaints. It does take time to buy a car and God knows how many papers there are to sign, but I guess that is to be expected. I suppose it can be a fun experience for some.

Happy in Spokane

Oct 12, 2016

Bought my 2nd Outback here in a year. Will keep coming back. Called other Subaru dealers to price the car. SOS saved me thousands and Steve Blue and company are straight shooters, no bs here.

Ryan

Oct 12, 2016

Had a great experience. Good price and good service. They even delivered the car a week earlier than initially planned which was great. No complaints.

Bree

Oct 7, 2016

Bought my first Subaru and I love it! the process was simple and Matt made everything super easy to understand! I'll never buy a car elsewhere!

Girl

Oct 7, 2016

First new car purchase...these guys are incredible...and not slimy!?!

Goingaway

Oct 5, 2016

From the moment I pulled up, there were people ready to help. No matter what department I went to, the entire staff was extremely friendly and helpful. I would completely recommend this Subaru dealership!!

Nydia Melendez

Oct 5, 2016

Great buying experience but filling this form is not

cool customer70

Oct 2, 2016

Going through the process of purchasing a car is not one of our favorite things to do but in the acquisition of our new Forester a few days ago, Jim Miller made it so easy. He was friendly, extremely knowledgable and bent over backwards to accommodate our needs for things we were looking for in a car. We wish all salesmen were this thoughtful to their customers. Thank you Jim! Mike and Mary Haberman

Subaru gal for life

Sep 27, 2016

Steve was so knowledgeable, helpful and kind throughout the process of choosing my Subaru and deciding what options made sense for me. I dreaded the car buying process, but Steve made it painless and stress free.

Amy Wilkins

Sep 25, 2016

You'll get the Best deal at Subaru of Spokane! If you're a new customer, if your experience was like ours, you will also be a repeat customer. We found the best deal at Subaru of Spokane, and our salesperson, Steve Blue, really helped us feel like we are important to him as customers. He is committed to getting you the best deal for your money. If this is your first time considering a Subaru, you can't go wrong with the quality of the vehicle, and Subaru of Spokane is the best place to buy it!

Ricky C.

Sep 23, 2016

Through my buying process I felt with Taylor Kirby and Steve Vigue at Subaru of Spokane and it was a pain free easy and awesome experience! Taylor is the internet advisor and he did a fantastic job at locating exactly what I wanted even when they had to find it at another dealership making it easier for me! The Steve vigue was my salesmen as well who was awesome at answering all my questions about the vehicle and making sure it was what I wanted and more. Over all my experiences here were fantastic and I would recommend this dealership to anyone which is saying a lot because my car purchases in the past have been like pulling teeth but not here! And finally Tyler Holmes was awesome at making me feel confident in choosing the right extended warranty for my new Subaru as well! Also all of this deal was over the phone because I live about 2 and 1/2 hrs away from the dealership so a lot of faith was placed in these guys and I was not disappointed so thank you guys again I love my gorgeous crystal white on black interior sport premium Impreza hatch!!!

LINDA GONSER

Sep 22, 2016

My original review was grossly misinterpeted- I truly meant to give my dealer, Steve Blue, the absolute BEST review possible. That means tens straight across. If there is ANY way we can do this review again, I'd truly appreciate it.

Bill

Sep 22, 2016

This was the best buying experience I have had. Jim Miller was great. He is knowledgeable and made the purchase. Also, I have taken all my previous Subaru's to Subaru of Spokane for maintenence. Their service department is the best in town.

Vickeetickee

Sep 20, 2016

Ethen Robinson was a wonderful salesman. He was not pushy like all the other salesmen we had encountered while searching for a vehicle in other dealerships. My son was searching for a reliable older vehicle. Ethen did a great job of helping us find one and helping us to make the purchase!

My car is a very nice car

Sep 16, 2016

Steve Blue answered my email inquiry and we set up a time to look at new Outbacks. He was very informative and found the car I was looking for at a very competitive price. He made purchasing easy and even delivered the car to my house for me. Drew Henry handled the paperwork for me and set up payments that are easy to handle. Great buying experience.

Rod Michaelis

Sep 16, 2016

Steve Blue from Subaru of Spokane answered my email promptly and we set up a time to look at a new Subaru Outback. I ended up purchasing the car I wanted at a competitive price and without the pressure that sometimes comes with car buying. Great car from a great dealer.

buyeroflegacy

Sep 15, 2016

The salesman was great and did all he could to make this a great experience, the finance part took forever, not enough people working it.

jacobbiggs

Sep 6, 2016

I had a great experience with Ethan and subaru and recommend them as a dealer. They were polite and made the purchase of a new vehicle a smooth process.

Teresa Tate-Weyer

Sep 6, 2016

Everyone, from Steve Vigue who sold me the car, Drew in contracts, Aaron who set up my follow up visit to go over the features of my WRX, Murray who went over the accessories/ options available to me/ set up the time to get those options added and Jim Miller, who drove me home (because I rode in with someone else and needed to stay to finish the paperwork)... the experience was exceptional. It did take a while to be able to get to the contract process; however, that was only due to being busy - which is a good thing for Subaru. Steve drove to Portland, Oregon to pick up the color of car that I wanted and has followed up to make sure I am still liking the car! Murray checked in to see how things were going and to schedule my accessories appointment, as soon as I was back in town. Everyone has been more than accommodating and I could not be more pleased. My parents had a Subaru that they loved and just bought a new one, which prompted me to check out what you had to offer. This is my first Subaru and I am excited to see how it does in the winter time driving.

Randy Bemis

Sep 4, 2016

Bought a new Subaru through the Costco Auto Purchase Program. Very Stress free. Would definitely do it again.

KK

Sep 3, 2016

Everyone was helpful, friendly, and informative. The process was efficient and smooth. Customer satisfaction seemed to be the top priority for everyone I dealt with.

Tyler Allen

Sep 2, 2016

I had a fantastic experience leasing a new subaru with Steven Blue. He went above and beyond what was necessary and I was blown away by his professionalism and customer service.

Paul B.

Sep 2, 2016

This was a very simple buying process. Taylor made this very pleasant.

Bobbieo7

Aug 27, 2016

Murray also gave me exceptional service. I also spoke to Erwin who gave a lot of his time to help me understand how to work all the features in my car.

Chuck Slowe

Aug 26, 2016

Jim was great throughout the entire process. I left without any questions and I am completely satisfied with my purchase.

Joey

Aug 25, 2016

I bought a 99 galant from Steve Blue. Awsome experience from Spokane Subaru. I was impressed with the customer service. Another set of keys were found and Steve actually brought them to me up in mead. I will buy another car from Spokane Subaru

LINDA GONSER

Aug 25, 2016

Steve Blue went above and beyond the call of duty!! I was nervous at the prospect of buying a new car, and he totally alleviated my concerns. He was thorough, professional, and answered all my questions with ease. In words I could understand! Very patient, if I didn't get it the first time! I would definitely recommend this dealership, and Steve Blue, in particular. Thanks again, for a painless experience!!Steve, I might add, does NOT fit into the "pushy car dealer" category. He wants the best for you!!!

Debbie Wallace

Aug 16, 2016

Awesome! I enjoyed purchasing my car from Steve Vigue and my finance manager, Andrew Henry was very polite to my husband. I appreciate that. Doing this response has been kind of a pain though. Have had to do it over several times.

Debbiejowallace

Aug 15, 2016

I enjoyed making my Suburu purchase. I felt very comfortable. And I didn't feel bullied. Thank you for making it awesome! Thanks! Steve and Andrew handled my husband very politely.

Jhauck

Aug 15, 2016

Love my new car. Purchase was easy and quick. On boarding was thorough. Warranty walk through by service team was minimal. Wish I had not added those to purchase.

Shari Franklin

Aug 11, 2016

We were very pleased with the wonderful customer service at Subaru of Spokane. Steve Blue went way above and beyond to make sure that we were happy with our new car and that everything was in order. The follow up is exceptional, especially since you will have more questions after getting into your new car. I would highly recommend Steve Blue, he will help make the buying experience a lot less stressful. Thank you Steve and Subaru of Spokane for the kind and friendly service!

Mike

Aug 8, 2016

Overall great experience. Customer parking very limited.

ckirk

Aug 6, 2016

Bought a 2008 Outback, had a question about my loan, called the finance dept. left two voice mails and never did get a call back! also was promised a Amazon gift card for a test drive, i was assured they would get it to me, i never received it.

Happy Camper

Aug 6, 2016

We were pleased with the knowledge and helpfulness of our salesperson Steven Blue.For last two years have purchased exclusively with Spokane of Subaru. Steven was fast friendly with no pressure for the purchase and really wanted to make sure we were satisfied before leaving. Our first visit Steve spent well over an hour showing us how to operate the car. On this list, since he knew us, he didnt have to show us much on the Subaru and any questions we had, he answered to our satisfaction. Steven also made an appointment for a Q & A class and gave us notebooks to write any questions down we may have for the class. Spokane of Subaru lives up to the companies reputation of honesty and customer satisfaction. We will be back again.

barrow72000

Aug 6, 2016

First off parts department, shuttle driver, and people were very friendly and did a great job. I dropped of my OB for a 60k service, asked for inspection on brakes and to install a part I just purchased. When i picked up my vehicle no info on brakes part still in car. The employee at the counter knew absolutely nothing that happened with my vehicle, I can honestly say I feel like they just blew it off not what I expect from a dealership, said they performed work and charged me an arm and a leg. I asked about the brakes because they are squeaking and I wanted to know what was left, all I got was they must be good. I told the guy at the front counter that the part was in the car he said great we will get to it, when I picked it up it was still there no one had touched it, all I got was blamed. And they still put 3k miles on the oil change sticker even though Subaru recommends much farther. This is the second time I have used this service center I wouldnt recommend it, I know I will not be back.

Donald Cagle

Aug 2, 2016

Both the vehicle purchase process as well as the service department have been excellent for a number of years. I have purchased a number of vehicles over the years from Subaru of Spokane and have enjoyed the experience. Steve Blue has assisted me for my last couple of purchases and has done outstanding.

.....

Jul 20, 2016

We were pleased with the knowledge and helpfulness of our salesperson Taylor Kirby. We feel the Subaru we purchased gives us more value than the others we had considered.

toomany

Jul 16, 2016

I was in a foul mood as I did not want to buy a new car. My old one had 25,000 miles on it and no problems. My husband wanted the new safety features. The salesman toned down his presentation ( we already knew we would get on Outback) and did all the things he should, maintaining politeness in the face of my obviously growliness. This is not the first vehicle we have bought from this dealership and we find them just fine. I was out of line and they managed me nicely.

subyrider

Jul 15, 2016

They were fast friendly with no pressure for the purchase and really wanted to make sure we were satisfied before leaving. Will be back if needing any other services of Purchases

Amanda Nolan

Jul 5, 2016

Contacted Subaru of Spokane regarding leasing options for a trade in on a Wednesday. Had an appointment for Saturday and within 3.5 hours had a new Crosstrek.

Joan Bulmer

Jul 3, 2016

wonderful and accommodating dealership. I highly commend Eric. He went way above and beyond to locate the vehicle I wanted to purchase. He is far above what one hope for both professionally and personally. A great asset to you. I particularly appreciated the personal delivery to my home.

Subaru Purchaser

Jul 2, 2016

I always dread purchasing a new car--until I worked with Steve Blue the process was not only lengthy and tedious, but so phony, with the "what do we have to do to earn your business," and "I have to talk to my manager about that kind of price." Steve was a straight-shooter, didn't drag anything out, and acted like a normal human, not a slick sales guy. I recommend working with him, and will return to him when I need another car. My only complaint would be the forced sales-pitch by the loan person. I didn't want any of the extra protection services/costs, but had to go through listening to them anyway. This part of the process feels like the typical car sales nonsense. I bought the car for my daughter, and when I didn't want the extra services got comments like, "she's just on her own then, huh?" The person was nice enough, and just doing what's required, but to that I say the dealerships should knock that stuff off. This was the reason for awarding them four instead of five stars.

Author

Jul 2, 2016

Very professional, top quality sales and internet department.

Gayle

Jul 1, 2016

Steve Blue is our salesman and he did an excellent job. He took his time with us and worked with us on what we wanted. Once we purchased the vehicle, he also took time even though it was getting late that evening to show us features on the Outback so we would feel comfortable driving it home.

A. Mahaffee

Jun 24, 2016

Although we'd been researching SUV's for some time, we did not intend to buy a car when we visited Subaru of Spokane and were, in fact, dreading the actual buying process. But I loved the Forester that I test drove and we were completely comfortable with Jim M's knowledgeable, helpful, low-key approach so we took the plunge. On the paperwork side we dealt with Drew H, he made the process painless.We picked Subaru of Spokane for our test drive because they had the best local selection of colors and option packages for us.We highly recommend Jim, Drew and Subaru of Spokane.

Henry Arguinchona

Jun 20, 2016

I had limited time to purchase a new car. Neck Duddy was the salesman helping me. He was sensitive to my time constraints and did a great job helping me find the right vehicle and expediting the entire process. He was a pleasure to deal with.

ErinWynn

Jun 17, 2016

When I came into the dealership, I had very particular wants for my next vehicle. I came in multiple times to look at, and test drive a couple models. After narrowing down what the exact wants were over the matter of months, Steve Blue was there to help find the best way to get everything I wanted. He was patient with me which made my buying experience more pleasant when I decided to order my vehicle from the factory. Once my car was ordered he was in contact with me through every step. I got a call when the car was still on the truck after it arrived at the dealership! Overall Subaru of Spokane and Steve Blue have made this the best buying experience I've ever had! Thank you!

prettygirl1959

Jun 15, 2016

We just want to express our deepest thanks to Taylor Kirby, Your excellent service was greatly appreciated. It is becoming all to rare these days to find someone that goes to such great lengths to satisfy their customers. I sure hope your success will show others that old fashioned hard work and consideration for customers are values that are rewarded in our society. Best of luck in the future, Sincerely,Sieglinde and Alan

Kathy

Jun 8, 2016

Steve Blue was just great to work with. He took his time explaining all the bells and whistles and found us the perfect car. He was very helpful during the buying process. I would certainly recommend him if you are in the market for a car.

Jill R. Morris

Jun 8, 2016

I knew exactly what I wanted before arriving at the dealership, the car I wanted was still available. Our salesman, Raul, was extremely helpful and made the process so easy and painless! I would definitely recommend this dealership to my friends and family. I am so happy with the car I chose and the price!!

NickM22

Jun 6, 2016

No pressure buying, answered all my questions and then some, very kind and respectful, very helpful! First car buying experience and Subaru of Spokane made it as stress free and friendly all the while being utmost Professional!

Reelfisherman

Jun 5, 2016

No pressure sales. I asked most of the questions and did most of the talking while the sales folks were very helpful and informative. They reaffirmed what I already new about the forester I wanted, and then some. After I had purchased the vehicle but couldn't come pick it up until the next day due to not having a ride back in to get it...the sales folk delivered the car to my home that evening more than 20 miles out of town after their normal working hours and did an additional operational walk thru for me...How great is that !..I'll absolutely purchase again from them !

Kathy

Jun 4, 2016

Steve was very easy to work with, took his time to explain all the details of the car. Finance department also very easy to work with. Overall I was very pleased and love my new Subaru.

rita#1car

Jun 3, 2016

Jim Miller and Ethen Robinson made our choice of what make, model and price we wanted in a car informative and stress free. Jim with the first visit gave no pressure info on why Subaru should be our choice. He showed us and explained the Outback, Forester and Crosstrek models and then let us leave to decide to buy or not. My nephew Brandy Smith had suggested we check out Subaru as he and his wife had just bought from at Spokane Subaru. When we told him that we were going for the Crosstrek we found out that was one they were buying. Brandy then set up a sale appointment with Ethen who was the salesman he had bought from. Ethen worked with me to find a Crosstrek I liked and negotiated sale with my nephew. Tyler Holmes explained all the costs and the licensing procedures and I had a new car.

Jacqueline

Jun 2, 2016

It was a good and fast process to buying a used vehicle. They give me all the information I did need. Great and happy experience! They have a person who can speak my language. So that was very good for me.

Andrea's Subaru

May 24, 2016

They didn't have exactly what I wanted in stock so they showed me multiple vehicles that made up for all of the things on the model I wanted that they were missing. We went for a lengthy test drive and all of my questions were answered. I was then told that it would be cheaper to order a custom model then to have what I wanted delivered. This worked out perfectly for me because I needed to save up my down payment for a few more months. They walked me through my custom order and kept me updated for the two and a half months it took to arrive.

Gabe T.

May 21, 2016

Absolutely awesome! I was interested in buying a used Honda, and stopped by the lot to browse their stock. I dealt with Daniel, and he was a fantastic salesman. Very knowledgable and friendly without being pushy. I never felt like he wanted to sell me something that I reservations about. Really nice guy altogether. I wound up buying a car, and, even though I was financing my loan through my bank rather than the dealership, the management member I dealt with (I think his name was Andrew, though I'm not certain) went above and beyond, dealing with my credit union directly and doing some renegotiating on my behalf to ensure that I was getting the best deal on my loan. I can't say enough nice things about the Subaru of Spokane team I dealt with, and I'll absolutely be directing people I know that are car shopping to check them out!

Mary

May 20, 2016

This was such an enjoyable process! We love our new Legacy and feel we have made the right choice.

Tina

May 17, 2016

Very enjoyable experience! We met terms easily and would definitely recommend to anyone wanting to purchase a car! Our salesman Steve..... Very nice, not pushy and we paid less than we had anticipated!

dee

May 16, 2016

I bought a 2016 Crosstrek from Steve Blue He was an amazing person to deal with. Explained all the in and out on my new car and I left a very happy lady.. Thanks Steve

Lori

May 13, 2016

Great experience. Fast and friendly. In and out in 30 minutes and the car was washed. Super

TP47

May 7, 2016

No-hassle purchasing experience. Taylor Kirby was patient, knowledgeable, helpful, and considerate of our needs and evaluation process. He was friendly and patient with our purchasing deliberations. I found this car purchase enjoyable.

Carol

May 6, 2016

Appointment easily booked. Easy Checkin. Professional and friendly service employees. Comfortable waiting area. Thank you.

Dian Wiwatowski

May 6, 2016

My service experience was outstanding. I was helped a few minutes before my appointed time by Kayla and the software update required by the recall was completed in a very short period of time. I was completely satisfied.

Marknkim444

May 6, 2016

I just bought a legacy from Sam. This was an amazing experience. I got a huge runaround from a subaru dealer in Idaho and ended up pissed and left. A month later I came to subaru of spokane. It was a no hassle, no pressure, no B.S. experience. Everything I wanted Sam listened to and got me. I got a fantastic deal.Will buy my next car here, without a doubt.

Sharon Genung

May 5, 2016

Excellent service. Highly recommend. I would buy another car from this dealer.

keith aderhold

Apr 30, 2016

They went out their way to surpass what i expected for the service to my car. Austin in the service department was top notice to the other service center i have gone to for quick service. I'll drive the extra distance for what i expect for my service. I was treated to be more than just a customer - i was treated as a client.

Jana Pearson

Apr 24, 2016

We are really enjoying the feeling of riding in a very safe car. We have dealt with many car dealers over the years, and happy to say they did not high-pressure us after we told them that we did not want that. And ongoing back in with some stupid questions, just because the car is smarter than we are, Eric was very polite and explained some of the things to us, over again.

Brian

Apr 23, 2016

I come down from Alaska to buy my Subaru because of the pricing compared to the dealership in Alaska. They just could not compete. Steve Blue did an excellent job of finding the right car and he went the extra mile to ensure we were satisfied. He was not pushy and actually listened to us and got an understanding of what we wanted. I had to fly back to work so he arranged to store our new Outback until I could fly back and pick up the car. He picked me up at the airport and made sure that my car was ready to go. Steve spent over a 2 hours with us explaining the features, I have to admit there is a learning curve to all the safety and convenience features. He was patient while I went through my finance company at the dealership. There was a mistake in the paperwork and he was diligent in making sure it was exactly right down to the penny. Great buying experience and if I need another Subaru, ill talk to Steve First. Highly recommended

mgines

Apr 22, 2016

The buying experience at Subaru of Spokane was one that I actually enjoyed. Steve Blue made my experience extremely easy always making himself available to answer all of my questions and explaining every detail of the cars with honesty during our test drive. We entered thinking of purchasing a Forester and due to Steve's honesty and ability to understand our needs and wants, sold us on the idea of the Outback. Had it not been for this no pressure, pleasant experience, we would have walked out and purchased another brand of vehicle. I could not be happier with our purchase, the way it was handled from start to finish, and the quality of service we have received during and after the purchase. Thank you!

subaru68

Apr 21, 2016

Steve Blue took us for a test drive in the model we wanted and demonstrated all the bells and whistles. He then wrote up exactly the package and extras I wanted and ordered my car from the factory just as I wanted it. No pressure to add things I didn't want. He sent me an occasional email during the order period to show just what stage our car order was at. It came in while we were n vacation and when we returned Steve came in on Sunday (his day off) and sent us home with the new car.Mary listed extras we might be interested in purchasing, gave us a couple of days to consider them (again no pressure) and we later purchased and extended warranty and lifetime oil changes.We will be back to purchase another car from Steve when our Honda CRV wears out.

keljwn

Apr 20, 2016

The team at Subaru of Spokane pampered me during my buying experience. Steve made sure the car was clean tank full and even returned my rental. Thank you

Pauline a Subaru lover

Apr 18, 2016

I bought the car that cars.com recommend. The salesman was terrific his name is Steve Blue. The dealership has been stellar I am one happy Subaru owner. I would recommend Subaru of Spokane to anyone looking for a car.

Cyndi

Apr 17, 2016

I have always bought my cars from a local small town friend. He retired last year and I was worried about having to go through a dealer this time. Nicholas was wonderful and it was a great experience.

Jennadee

Apr 16, 2016

Very quick and easy buying experience. Staff was very friendly. Didn't feel pressured into anything. Found the car and deal I needed effortlessly. Thank you!!!!

Karen

Apr 12, 2016

Steve Blue truly understands the meaning of customer satisfaction. I felt highly valued and respected as his customer. He wanted my first Subaru car buying experience to be exceptional. He took time to answer all my questions about the cool safety features (Eyesight and Starlink). Since I hadn't purchased a new car in 14 years, I wanted all the bells and whistles. I hadn't used a car navigation or multi-media system before. Steve helped me with that too. Before I purchased my Legacy, Steve sent me tickets to the Spokane Auto Show preview night so I could compare other makes and models. (There is no comparison!) I'm ready to purchase. Subaru is offering 0% financing. Hooray. Being the picky person I am, I wanted a Venetian Red Pearl Legacy Limited with the warm ivory leather interior. Steve special ordered it for me, since most come with the dark interior. When I came to pick it up, he had all my paperwork ready to go. He even checked up on me a few days later to make sure everything was perfect. He said he was only a phone call away, if I had any more questions. Thanks, Steve! You got me my perfect car!

joe123

Apr 11, 2016

The Forester was my daughters first new car. Eric was very patient with us while she decided which Subaru would be the best fit for her. I would not hesitate to recommend him to anybody looking for a new car.

CarBuff

Apr 9, 2016

First time visit to Subaru of Spokane and first time Subaru purchase. Spent significant time shopping around to compare offers and to acquaint myself with the various dealership teams. Walked away amazed and impressed with my experience! A very honest, personal and professional group that I highly recommend to others. John Lefriec the General Manager and Steve Blue (sales rep) kept me informed at every stage via email and text as my Subaru was being shipped from Japan, to the port in Vancouver and then on the truck to Spokane. Within 5 minutes of my vehicle arriving at the dealership I received a call. The team here FAR exceeded my requests of them and I want to say THANK YOU John and Steve Blue! Great people, great price and I will be a loyal customer!

bomar

Apr 5, 2016

No pressure, helpful staff, excellent place to do business. Dustin was very professional , Nicholas was helpful and knowledgeable about the vehicle and Drew was great, best experience ever with a finance person

Susan Greninger

Apr 4, 2016

Thank you for getting my car in immediately. There was a headlight out and I did not want to drive when dark with only one light. There was no question, they took it back immediately.

Kmhalladay

Apr 4, 2016

We're we greeted vey pleasantly by Steve Blue when we entered the showroom and when we asked for Joseph Allen, Steve was very considerate and said he would get Joseph for us. After introductions to Joseph asked that we work with Steve so he could find out our car needs. Was a pleasant and very knowledgeable experience. We were with Steve and then Mary past store hours without feeling pressured to make a decision. Highly recommend Steve. Mary was very professional as well. Karen & Mike Halladay

Shawn Crayne

Apr 2, 2016

Worked with Steven Blue to buy our 2016 Subaru. When the car we wanted was found in Pasco we did the paper work and got a "pick up date". We showed up at the dealership and was told that the car had been sold to someone else. To say the least we were not happy! All the excuses didn't matter to us at that time, what did was the fact that Steven was just as upset as we were. He did not try to downplay the fact that he had forgotten to call us to save us the drive time and wasted gas for a trip of almost 150 miles! We were informed that another car had been found in Montana and was being transported to Spokane. Because of our working schedules we were concerned about taking delivery after a offered 0% window on the financing. That turned out to not be a problem.

E. King

Apr 2, 2016

Joshua Popham was wonderful. He was knowledgeable, personable and made the entire experience pleasant. We leased a Subaru Crosstrek. Extremely satisfied.

Lynn Webster

Apr 1, 2016

My daughter suggested seeing Sam LaGrou at Lithia Subaru to buy our new car. He was most helpful during this process suggesting options we were not even aware of, but not pushing them. We did ,however, add. He also kept us updated on the delivery schedule and even delivered the car to our home (150 miles from Spokane)!

CEC998

Apr 1, 2016

Taylor was very, very helpful on everything we went over about the car. I have bought about 25 new cars from other dealers, Taylor was one of the best i ever had, he knows all about the product he selling, and goes out of his way to help you, THANKS TAYLOR KIRBY.

Holly Blue

Mar 31, 2016

Service was awesome! Keep up good work! Love how fast you always are here.

John McCarthy

Mar 30, 2016

We were trying to decide between a Ford Taurus or a Subaru Legacy. We were actually leaning more toward the Ford Taurus, however, your salesperson, Nicholas Bailey, changed our mind. He was extremely professional, and motivated, which is the reason we purchased the Subaru instead of the Ford. In our case, the salesman made our decision. We cannot say enough positive about Nicholas Bailey. Hopefully, he will still be selling cars when we are in the market for another one. He is the BEST.

Linda

Mar 27, 2016

Always will return to buy another or just to have my car repaired

Christa77

Mar 25, 2016

Sam made the experience of purchasing our new car simple and stress free! We never felt pressured, he was friendly and professional. He replied to our on-line inquiries very quickly.

John Mojica

Mar 25, 2016

He found me the car I wanted. color and trim. 10/10. Steven also called to check up on how the car was treating me. It was a nice touch.

Impressed CarBuyer

Mar 18, 2016

While I didn't end up purchasing from here I was super pleased with how friendly and helpful everyone was, they didn't pressure me into anything and were friendly and understanding when my schedule didn't permit me to visit the lot. I would recommend them to anyone!

Dianne Hammer

Mar 15, 2016

The service was courteous and complete. I was satisfied with the service.

Maria

Mar 14, 2016

We had an awesome experience buying my first car! Very willing to help despite my very picky needs and limited budget. Walked out very happy!

kirby1203

Mar 10, 2016

All of the employees were helpful and very courteous. I set the appointment and car was done right away. The only thing I found lacking was that all the chairs in the waiting area were taken and there were several people standing waiting for their cars. Some folding chairs would have been nice.

jakester

Mar 10, 2016

steve blue made buying new car easy, he did most all paperwork over the phone and had everything ready for final signatures. explained operations of vehicle and programmed cell phone into hands free.we will definately return to see steve blue when looking for new car. we live in walla walla and it was worth the drive to make new friends at your dealership.thanks,jack/brenda bamford

Patrick

Mar 9, 2016

I had a problem with the exterior of my Legacy and even though the service department was slammed with appointments, Mark got me in right away and Devin went the extra mile to fix the issue perfectly. Popcorn and Coffee were both fresh and wonderful.

abumgardner33

Mar 9, 2016

I used the online scheduling to schedule my oil appointment. Two days later I received 2 emails, 2 phone calls and a text reminding me of my appointment (excessive). Then later in the day I received a phone call informing me the appointment time I scheduled is not available and the next two Saturdays are booked. With that day being my only option I had to take my service else where. The frustrating thing that brought me to this review was I was bombarded with reminders of my appointment only to find out the one I selected isn't even an appointment time. Why is it an option in the first place? Then to get an email and phone call informing me I missed my appointment the following Monday. The online scheduling needs some improvement. I took my service to a place I have used before and they squeezed me in without even having an appointment! That is service! I will no longer use this service department! Buying my car was an amazing experience so I stuck with the service department as a courtesy!

subyfan1

Mar 5, 2016

I arrived at Spokane Subaru about 3:P.M. and was out of there by 5:00PM Aaron and John were soeasy to work with and eager to Please me that it made it the easiest car deal I have ever had andthis is my 11 th new Subaru.I will certainly recommend Them to any one looking for a SuburasincerelyDick McGee

Ross

Feb 29, 2016

Buying a car was never so simple. Thanks, Sam for your attentive service.

Bergie

Feb 26, 2016

Trailer hitch was installed on my 2016 Outback. Very pleased with the way I as treated in the service department. Everything was accomplished on time and taken care of in an excellent manner.

Fritzac

Feb 12, 2016

Four stars for ease of scheduling and night drop off. Also consulted with me via phone call regarding if towing was necessary. Would give 5 stars if a ride was offered to pick up my car when it was done!

Pam8147

Feb 10, 2016

Steven Blue was great! He really knows how to treat customers! He even came in on days off to complete deal, and he was not at all pushy! If ever I am in need of another Subaru, I'll go see him!

AHHNA

Feb 8, 2016

I have shopped/purchased vehicles via dealerships in the past, and I have to say this was absolutely the best buying experience Ive been a part of. A new vehicle is often a daunting experience, especially when it is a necessity, rather than a scheduled upgrade. We contacted Subaru via an online inquiry. We did not have a trade-in, as we had just received the news that my current car was beyond fixable, (and the reason for our inquiry). Aaron Hauer responded to our online inquiry very promptly. Though we live in Spokane, my partner works in Alaska, which can make these moments a bit tricky. Aaron was phenomenal in working around the logistics of spotty reception, time zones, and a few thousand miles. I cannot say enough about the sincere, non-pressuring, informative, and truly above and beyond, customer service of not only Aaron, but the financial team as well. Tyler was friendly, professional, and incredibly patient with my questions; which was greatly appreciated during my first brand new car purchase. I feel exceptionally good about our purchase of a 2016 Crosstrek, and very confident in the continued support of the team at the dealership. These gentlemen truly speak volumes for the brand, and the team at Spokane Subaru. I cannot say thank you enough!!!

Iluvmysubaru

Feb 1, 2016

The beauty of a Subaru is they don't require a lot of servicing other than regular maintenance, but when you do need maintenance it's nice to know you have a dealership you can trust. Services is excellent, and the counter staff is notably polite an knowledgeable. I feel a little bad when they send me information about the new Subarus available, because I expect to have my Subaru for the next twenty years! You can't go wrong with a Subaru and you can't go wrong with Subaru of Spokane. _ Adrianne Kordash

DO NOT POST NAME

Jan 31, 2016

I DEALT WITH KAYLA , A SERVICE ASSISTANT, SHE WENT ABOVE AN BEYOND TO GO THE THINKS I WANTED, AT A GOOD PRICE. THE SERVICE WAS TIMELY AND THEY EVEN SERVED SANDWICHES WHILE I WAITED, WITH GOOD COFFEE, NICE TOUCH.

Gary

Jan 31, 2016

Service was done in short amount of time with a car wash included!

Kschoolcr

Jan 31, 2016

I have always had great service at Subaru Spokane. I appreciate the friendly, prompt service we always receive from all of the service center staff.

Ray Schatz

Jan 30, 2016

Things went well. We have worked with this salesman 3 times and are satisfied with our dealings.

grub1234

Jan 29, 2016

My family has now bought our 4th Subaru from this dealership in 11 years. Five cars in total. Four of those cars were purchased through your salesman Steve Blue.

Denise

Jan 28, 2016

no haggle sales and the treatment was received as professional! Murray, the salesman even brought my new outback two states away for my new purchase!!!

raj

Jan 26, 2016

My running lights would not turn off and I called the service department. They were able to take me in at 5:30 and I left my car there to be reviewed. I received a call in the early morning with the solution to the problem. Additionally, I was able to have the necessary service completed. Excellent follow through with all questions asked. Work was quite expertly completed.

emmyjay

Jan 13, 2016

With only two to three exceptions, my experience with the Camp Subaru and Subaru of Spokane service centers has been excellent. I have been bringing my Forester to them since 2007; probably an average of 3 times a year. I have driven my 2006 Subaru 175,000+ miles and expect to surpass 225k without any hitches--thanks in part to the quality of service provided here.

Wendy Niles

Jan 7, 2016

Thank you so much to both Nicholas and Aaron for helping me purchase my new car!

Jim & Diane Thomas

Jan 4, 2016

Aaron's customer service was exceptional! Everything went smooth and the facilities were great!

Charlie7

Jan 4, 2016

Salesman and sales managers helped me choose the correct package for my particular needs. They were patient and informative and proved very knowledgeable about their product packages.

4th Times a Charm

Jan 2, 2016

I have bought 4 Subaru cars from 3 different dealers in my lifetime and Subaru of Spokane was the best experience I have ever had! Steve Blue made every step of this process easy and positive. Not only is he very efficient, friendly and professional, he went beyond expectation when he delivered my new Outback to me (I live two hours away) on his day off! Now, that is exceptional service! Tyler Holmes, also took great efforts to find my the best loan option and explained possible warranties, coverage that I might want to consider for my situation. Neither Steve or Tyler were "pushy" or "hurried" in the interactions and it was a very comfortable and helpful experience.

managerpoet

Dec 31, 2015

This was by far the best car buying exprience in the solar system.

Leah

Dec 30, 2015

I walked on to the lot having a pretty good idea what I was looking for, and what my budget was for this purchase. The salesman was open, He showed me a couple of things on his lot that were comparable, then when he was grabbing keys for one of the said vehicles he got wind that they had just gotten in the model I was really interested in. He was very upfront that it had just come in so it wouldn't be in "perfect belong on the lot condition."I feel like the salesman really listened to me when I told him where I was comfortable being at for a price point and worked hard to be in that range. They really worked hard to earn my business, and there is something to be said for that. When we sat down to negotiate we talked about the price of the car first and foremost which I really appreciated as well.

Sportsgal

Dec 24, 2015

Steven did an excellent job covering all aspects of buying a new car! He explained the process well from the paperwork to showing me the car itself! Thank you, Steven!!!

J griff

Dec 19, 2015

Dustin was more than helpful and eased my fears about buying a car from a dealership. Thanks to him my family and I have the car we need to get around safely.

Happy New Car guy

Dec 19, 2015

I could only come to the dealership at 7pm, and my sales guy, Steve Blue came in on his day off and was great and not pushy. I've never had a Subaru and it has been great choise. Every one there was great! I would tell anyone who's afraid of car salesperson , to give them a shot.??

Natalie

Dec 14, 2015

The Subaru of Spokane team was professional, friendly, and easy to work with. They were able to accommodate me when I needed to meet at a specific time, and were extremely helpful and fast during the buying process! Their quality of service is extraordinary!

eichmanc

Dec 3, 2015

Although the 2 vehicles I initially was interested in were sold before I was able to get to Spokane, the salesperson was willing to help me find another that would meet my needs and also my budget. I at no point felt pressured to "upgrade" to something more expensive or even pressured to purchase anything that day (by the salesperson or the dealership). Because of the distance from Spokane that I live, they were willing to work with me to ensure I wouldn't have to unnecessarily make trips to retrieve paperwork or the second key to the vehicle I purchased (which was unavailable the day I bought the car). The financial person worked out a great package so that I could make payments and not have outrageous interest. I have never had such a great experience while looking at cars and buying cars. I would recommend this dealer if you are looking for a new to you car.

curlysue1976

Dec 2, 2015

Dustin was our salesman. He was EXCELLENT!!! I have never had such a positive car buying experience. We have been loyal Chevrolet/Buick customers to the same Dealer for over 35 years. Dustin won us over right off the bat. In all my car buying years I have never had such a great salesman go over EVERYTHING in and about my new car. Dustin confirmed good customer service is still alive and well. We absolutely LOVE our new Outback.

Sandy

Dec 1, 2015

Listen to this!!!!! Within 8 hours of starting the negotiating process we were signing papers on the hood of the car in a Costco parking lot! Daniel was an excellent salesperson. Great communication, no games, just down to business! They understood we didn't have time to waste and went above and beyond to make things easy on us, including driving from Spokane to CDA! No gimmicks, no tricks. Great sales staff, offered the best price and the best financing. From the top of the team to the bottom, this is hands down a dealer that truly cares about customer satisfaction. I couldn't be more pleased! I could go oThank you Subaru of Spokane for going out of your way for us and a special thanks to Daniel! You deserve a salesman of the year award.

Dan Olson

Nov 29, 2015

Aaron is a top flight salesman for both Subaru and the customer.

Lou8728

Nov 28, 2015

We had an excellent experience purchasing our 2016 Outback at Subaru of Spokane. No haggling or pressure and ended with bottom-line great price. We were impressed by their connections with STCU and Costco, both businesses we also respect. Our salesman, Steve Blue, was extremely knowledgeable and most helpful from beginning to end. He really knows his cars and the purchasing process. We're very picky and have high expectations for such a large purchase, and he never disappointed. We had the car built with most of the available options. He kept us informed throughout the waiting period and the car arrived earlier than expected. He spent more than an hour teaching us hands-on how to use the many navigation, Eyesight, and technological options when we took delivery. No rushing. And, Mary Alexander was also very helpful processing the paperwork and thoroughly explaining documents and options when we made the purchase. Subaru of Spokane is a great place to do business.

Cajun72

Nov 18, 2015

Well our car was 10 years old and it was time for a new one. My wife wanted a Subaru Outback for sometime. So after a little internet research, we settled on Subaru of Spokane. Looked online at their Certified Preowned vehicles, found one we liked and contacted Steve Blue. Went to the dealer and was met by Steve, found the car we looked at online, checked it out and test drove it. Steve was extremely helpful on the particulars of the Outback, drove back to the dealer and made it ours. No pressure and it was the most pleasant car buying experience I ever had. Thanks Steve Blue and Subaru of Spokane, we are some happy Outback owners.AJT

Karen J

Nov 16, 2015

I have had 5 Subarus in my lifetime & one Toyota. After watching the ne Outbacks driving around town and seeing how much higher & bigger they appeared to be we decided to investigate. My Rav4 had the height required for easy access for my hubby, but was getting up in mileage. We went to Downtown Subaru and dealt with Steve Blue. Steve showed us every available Forester & Outback, and we chose the comfort of the Outback. They didn't have the one we wanted in the color I wanted so he went on line. One was being delivered to a dealer on the coast & he made a trade with them. They picked it up & drove it back to Spokane. He came in on his day off Sunday so we could pick up the car and not have to wait another day. Steve's professionalism and knowledge of every aspect of the car was impressive. There were no hassles, no arguments, no high pressure. It was probably one of the better car buying experiences we had had. We had gone thru the Costco Auto Buying program & I would highly recommend it. Steve went through every feature of the car with me before he let us drive off. We are now totally in love with our new car - my 6th Subaru

123babe

Nov 16, 2015

Can't say enough praise for salesperson Nicholas Duddy. I've purchased many new cars in my lifetime and this was the best buying process ever. This dealership does care about having a happy customer. We will return for our next Subaru.

satisfied1123

Nov 14, 2015

Salesman Daniel Anderson did an excellent job helping us through the process of ordering and purchasing our vehicle. The price was excellent and was a few dollars under the original quoted to us from the Consumer's Union True Car estimate.

Barb Bartlett

Nov 9, 2015

Great service ,the service writer gavel me his business card and agreed to help me if I have other problem . My husband is in a nursing he and I have never purchased tires , I found your dealership most helpful.

Subaru Outback fan

Nov 4, 2015

I am a Costco member and Subaru of Spokane was the dealership I was sent to for the entire area of Spokane and Coeur d' Alene . I was called, by Josh. the morning I inquired about a Subaru. We set up a time to come in and look at an Outback. When my wife and I arrived we were met by Josh. After some time talking about what we were interested in Josh showed us numerous Outbacks. We told Josh we needed time to think about purchasing a new vehicle and may not buy until the 1st of the year. After we were done we took home some brochures and the price of the Subaru Outback. The price was well below what we have been quoted by other agencies. It took about 10 days to make up our mind. We made another appointment and came in and saw Josh. We purchased the car and traded in our vehicle at a good price. We are very happy with the the new Subaru. Josh spent over an hour going over the vehicle before we left the dealership. Felt confident about all the new electronic gadgets in the car.We would highly recommend Subaru of Spokane and Josh if you are interested in a Subaru.

forester

Nov 3, 2015

Great experience and the staff was easy to work with. They did not come across as your typical sleazy salesman. They "worked" as a team to provide my wife and me a great car. No pressure. Steven and Sam were a great team.

Jon

Nov 1, 2015

Bought a new Outback - Josh Popham was excellent salesman.

Russ Harvey

Oct 30, 2015

Great time! Josh was very real and pleasant to work with. We would recommend him to anyone looking to buy a Subaru! Thanks!

johpe

Oct 28, 2015

Our salesmen were courteous, pleasant, knowledgable of the automobile we wanted and took us on 2 test drives to make sure this was the car we wanted. Steven Blue answered all our questions on the phone, checked with us after we bought the car to check for any questions or problems.

shaku

Oct 27, 2015

We went to this dealer for a 60k service on a 2010 Subaru outback. We were told the service would cost $600. The spark plug change would be $200. Platinum plugs for this engine run around $9-10 per plug. This means the dealer is charging $160 in labor to change 4 plugs. The other scheduled service items were clearly overpriced. I realize a dealer must make money, but this is stunning. We walked out.

Julia Starrett

Oct 27, 2015

Steve Blue was the perfect person to buy our car from. He made the process so easy, worry, and hassle free. After knocking our heads against the wall with dealers up and down the state of Montana we decided to ask some friends who had purchased Subaru's. Steve Blue's name popped up and in one phone call we new he was the right person to work with. Amazing and total satisfying experience. Thank you Steve and Subaru of Spokane!

Paknkn6

Oct 26, 2015

Steve was excellent to work with. He showed extreme professionalism through the whole transaction and never once came across as a "Pushy" salesperson.His wealth of knowledge was very much appreciated and is what I would expect with a vehicle purchase.A+ rating from both my wife and I.Thanks for everything Steve!

Michael Larson

Oct 19, 2015

Overall very solid experience with Spokane Subaru and Steve Blue. Everything was as planned and Steve did a phenomenal job at explaining the car and business related paperwork. I would definitely recommend this dealer and Steve Blue to a friend.Thanks

Cmalone50

Oct 18, 2015

Very quick and easy,but they were full of information and answered ever question we had. My husband and I have and will continue to tell our friends and family about their customer service and will be seeing Steve and Eric when we need a new vehicle.

Jonesoutback

Oct 18, 2015

Both Ethan and Jim were very helpful. Of course the car sold itself. We appreciated the information about how everything works. It was a great price.

Allen L. Johnson

Oct 17, 2015

They checked whatever they could for a problem I was having. I believe they did a thorough job. My service rep was very open and friendly about my service!

Wamtx2

Oct 12, 2015

We purchased using the Costco auto program so the process was streamlined and we knew what to expect. The dealership is a perfect location for us for service.

Subaru2

Oct 9, 2015

This is our second Outback we have purchased using Steve Blue. We traded in our 2013 for a 2016. Steve is great to work with, very professional and not pushy. Easy and comfortable buying experience, which is why we came back. We are very happy with our purchase. Highly recommend.

molly

Oct 2, 2015

This is my second car that I have purchased from Eric McMahon because he is the best. I love his soft and kind approach when I don't want to be rushed. He makes the experience seem like it is not just a deal to be sold. Thanks Eric ,

B&J

Sep 25, 2015

We had test driven an Outback, but the dealership didn't have one on the lot with the extras and color that we were looking for. So they let us know about new cars that were due to arrive with the package that we wanted. All pricing was agreed on, and our new car arrived within a few days of the estimated date. It was an easy process and we got the car that we wanted. We didn't have to settle for a car without the extras that we wanted.

Mark Ward

Sep 20, 2015

Subaru of Spokane was closest to my home address. I had a pleasant car buying experience. All one could ask for.

Wrxfan509

Sep 20, 2015

Come in haggled back and forth a couple times and left. Longest part was the paperwork but that's it. Myself and the dealership both walked away happy witch is rare. If I ever trade my car i would make the 3 hour drive again just for them

Sunil_Lakkakula

Sep 20, 2015

Went to the dealership to decide on my first car. The sales person gave me a very nice tour of the cars available fitting my personal interests and also had me test drive the car if my interest which greatly helped me in making my decision. Though we just went there initially to decide on what car I wanted to have, I drove my new car 2015 XV Subaru Crosstrek the same day back home. I love my new car that I have purchased from Subaru of Spokane.I really thank Steven Blue for his excellent customer service during and after my purchase.

owaisakmal

Sep 19, 2015

Daniel and Mary listened to my needs and worked with me to get my Forester. Would definitely recommend to everyone! Daniel even went the extra mile to help drive my old car back to my house!

HAKRAK

Sep 15, 2015

Work was done on time. Washed my car afterward. I have a lifetime oil change contract with these folks and they always do a great job.

wrxowner509

Sep 12, 2015

Love this dealership. They made it easy and were not pushy when it came to the deal. A big thank you to Steve blue and I highly recommend seeing him when you visit the dealer. Super stoked about my car and I walked away feeling confident.

fkungfu2

Sep 10, 2015

Great service. Good explanation on how the car works. Comfortable experience. I would recommend this to others. Good advice on banking and service options. Give it a 5 +

Kat

Sep 4, 2015

Sam was knowledgeable, professional, friendly, and not pushy. Very pleasant experience. We are immensely pleased with our 2015 Forester, and look forward to enjoying it for many years.

MikeA

Sep 1, 2015

Knowledgable staff that provided excellent information on my buying options. Steve Blue answered all my questions regarding the various options for buying a used Subaru and made my decision to purchase a CPO 2013 Subaru Outback Limited an easy decision. Thank you for your assistance. This is my second Subaru purchase from Spokane Subaru. My first was a new 2007 Subaru Outback which my wife and I still own and drive. Mary Alexander was great with the financial paperwork. She made it easy. Thank you to her.

Joe Brandt

Aug 25, 2015

We had our Subaru B9 Tribeca serviced recently at your dealership and were treated with the up most respect and gratitude and were very pleased with your service department. Joe and Jean Brandt

Joshua Gore

Aug 24, 2015

The whole experience was great. The dealer really knew the vehicle I was interested in and tried hard to negotiate a deal.

Frodorico

Aug 23, 2015

Raoul met me in the showroom, took me for a test drive in the car I had selected, and turned me over to Steve Blue. Steve went over a number of options, prices and specs. There was no pressure to hurry up before the good deals went away or the sales manager changed his mind. I appreciated the no-pressure and informative casual approach and returned to purchase the vehicle. Steve made sure that I had competitive pricing and his selling style helped make the deal!

Happy "Southhill" Resident-great buying & service experience

Aug 22, 2015

Love the car. The dealer was friendly, fair and straight forward...service has been excellent.

donanaliza

Aug 19, 2015

We came from out of state to buy here and we were not disappointed. Steve Blue handled the sale and he was professional and pleasant. Love my Subaru, and if we ever decide to buy again we will certainly consider buying here again. Thanks Steve!

Tim Owen

Aug 18, 2015

He did an excellent job. He took his time and explained all of the details to me. The negotiation process went smoothly. I didn't feel like I was being pressured into anything. I appreciated the time that was spent making sure that I understood all the features of the vehicle. I would highly recommend him to a friend that was in search of a vehicle.

jssmith0101

Aug 16, 2015

Subaru of Spokane is a fantastic place to do business when purchasing a new vehicle. We had done a lot of research on the new Forrester over a period of 5 months. When we were finally ready to test drive a vehicle and compare it to others, we started with Subaru of Spokane and their excellent salesman Steve Blue. We discussed the features and options we wanted and he directed us to exactly the right vehicle. At the time, we wanted to drive a few other makes/models that we were interested in, but any concerns we had about the vehicle were put to rest through Steve's expert description and demonstration of the vehicle and its capabilities. At that point, we were instantly sold. Steven service didn't end after the sale though. When all of the paperwork was completed, he gave us a thorough orientation to the vehicle so that we were comfortable with basic and avanced operation of its features. Now, this is somewhat expected, and he did have a checklist, however, he KNEW that vehicle literally inside and out. He wasn't fumbling around trying to figure things out himself while he was showing us. His knowledge level and expertise, truly made this a great buying experience.

Cathy

Aug 13, 2015

My service Experience was the best in recent memory. I admit I have had some less than ideal experiences in the past and was considering moving all my service elsewhere in spite of having a lifetime oil change service purchased on both my Subarus but this gives me hope for new beginning.

Kimberly Curtiss

Aug 13, 2015

Thank you for a VERY different experience than i have ever had! It was pleasant.

Brett

Aug 11, 2015

Great service all around made for an enjoyable car-buying experience!

Judith E Anderson

Aug 10, 2015

I live in Ellensburg and the service I get is excellent for my Subaru Outback that I bought there. I grt to stay with my son and daughter-law in Spokane which gives me a chance to visit.

Clarke7676

Aug 10, 2015

I bought a used Toyota Tundra from them almost a year ago. The extra two sets of keys were misplaced at the dealership for quite awhile, but Eric McMahon went out of his way to track them down and get them Fedexed out to me. Considering he didn't sell me the car originally and made the effort to get me the $300 worth of keys was just more incredible service from this dealership. Thanks again Eric!

veasyglenn

Aug 9, 2015

I would like to thank Subaru of Spokane for their outstanding service in my recent purchase of a BMW. In my opinion, they went above and beyond the call of duty to get me the best deal and make it happen. I would especially like to mention the salesman, Steven Blue for his courtesy and professionalism. He made this buying experience a pleasure. He even went to the extra trouble of contacting me several weeks later to tell me that he had rounded up a spare key for me, thereby saving me hundreds! I definitely will make these folks my first stop in the future!

veasyglenn

Aug 9, 2015

I would like to thank Subaru of Spokane for their outstanding service in my recent purchase of a vehicle. In my opinion, they went above and beyond the call of duty to get me the best deal and make it happen. I would especially like to mention the salesman, Steven Blue for his courtesy and professionalism. He made this buying experience a pleasure. He even went to the extra trouble of contacting me several weeks later to tell me that he had rounded up a spare key for me, thereby saving me hundreds! I definitely will make these folks my first stop in the future!

Long time Subaru owner

Aug 6, 2015

Very helpful and friendly. Have all my service done with Subaru of Spokane. I appreciated that they would not so much as change my air filter without my consent. Upon finishing my oil change they notified me of the dirty air filter. I was not available earlier to provide my consent. Once I provided my approval they had my car pulled back into the shop and right back out with the new air filter to me within minutes.

BETY PETERS

Aug 3, 2015

OVERALL EXPERIENCE WAS GREAT. I'M COMPLETELY SATISFIED WITH MY PURCHASE.

TawniS

Aug 3, 2015

I purchased a Subaru within the last month from Subaru of Spokane. The salesman took the time to review everything about the car I was considering and answered all of my questions, he knew his stuff! I wound up purchasing the car after a healthy, but lengthy, negotiation process. In the end I left with a new car at a price that I was comfortable with and felt the overall experience was as good as expected considering car buying is never a "good time" in my book. I would recommend this dealership and my salesman, Steve Blue, to anyone who inquires.Also - I wanted to note that we had our toddler with us the entire time at the dealership and she had plenty of room to run and enjoyed the TV and toys offered in the waiting area. While I wouldn't recommend following my lead and bringing a child for a car purchase day, the layout of the facility and friendly staff made us feel better about the decision to bring her.

Lori/Loretta M Moore

Jul 30, 2015

I always have a good experience at the downtown Subaru in Spokane Washington. All of the employees there are more than polite, friendly and experienced. It is actually a fun experience for me and my husband to go there. We are a four Subaru family and have never been happier and more satisfied.

mojo45

Jul 28, 2015

Steve Blue was very up front and candid about all of the inventory at the dealership. My wife and I looked at lots of cars and Steve led us to just the right vehicle we wanted. Our experience went very smoothly from start to finish and that's what counts in car buying. We will happily refer anyone we know to see Steve at Subaru of Spokane.

Greg311

Jul 27, 2015

Gave us a great deal and made the process smooth and simple. We have purchased in the past, now, and will in the future. Thanks!

MLB2015

Jul 26, 2015

Sam was knowledgeable about the cars we test drove. When he was busy on our next visit, Steve helped us through the purchase process. Both knew a lot about the cars and both made the purchase a positive, low hassle experience.

Kb

Jul 25, 2015

The sales people were great to deal with. Best new car price in the area. I highly recommend this dealership if you're shopping for a new subaru.

Diane Sherman

Jul 23, 2015

WE just had a service with Subaru of Spokane and the everyone there was great. they were all very helpful and friendly. We bought our car at subaru of Spokane - it was a used car and bought it only 6 months ago. So when we were informed we'd need new brake pads, it didn't seem right as we'd just bought the car. So, Subaru checked on the details of the purchase and found it was their mis-read, so they are replacing our brake pads on them.Very happy with this kind of integrity and quality of service. Thank you Subaru team!

Sue Eggart

Jul 23, 2015

Once again, Subaru delivered great customer service on our lube, oil and filter for my Honda Civic and my husband's Subaru Forrester.

A Hintz

Jul 19, 2015

I was a car salesman for a year.......was. Had a great experience with Jim Fuller at Spokane Subaru and will recommend him to all my friends. We purchased a 2015 outback and love it. Jim was very kind and there was no BS like you get with a lot of salesmen.

Don Burke

Jul 17, 2015

Very satisfied with my sales person as well as the service department personnel.

Pete

Jul 17, 2015

We have enjoyed this 2015 Subaru Outback . The dealer was wonderful to work with and will purchase another one there .

Mary

Jul 16, 2015

Sam was extremely knowledgable about the vehicles we test drove. He was very accommodating to our timeline and kept us informed of our ordered vehicle's status enroute to Spokane. Overall , an enjoyable sales experience.

Jay tousey

Jul 16, 2015

This was the best car buying experience I've ever had.

Robbie Jackson

Jul 15, 2015

Once again, Subaru of Spokane has demonstrated excellent service and competent service delivery.

Mori Struve

Jul 15, 2015

Great experience. I called before I came to make sure the type of deal I desired (sell the dealership a used car I owned and enter into a lease for a new car) was something they would be interested in. I ran preliminary numbers past the Sales Manager and he was very forthright in his answers. Our sales experience was professional when we arrived to the dealership

Nickyamaha1

Jul 11, 2015

Helped my grandparents buy a new rig, grandma had trouble deciding on really anything except for heated seats. Very knowledgeable, never stumped on any questions and patient while we got her to her new forester. Laid out an awesome price up front, didn't try any sneaky anything. Overall awesome experience and they will be getting our business from now on.

OUtBACK FANS 2

Jul 10, 2015

All three people who worked with us; Aaron Hauer, Eric McMahon and Mary Alexander were perfectly professional in all respects. The amount of time that Aaron and Eric spent with us showed just how confident they were that they sell a super product. They answered each of our questions carefully, no matter how much time it took.They worked with us until we got the right car at a mutually agreed upon price through the Costco buying program..Since we already owned a 2008 Outback, we were basically sold on the product before going in. Mary was so organized and ready for us to sign the various papers. What these three employees did was to make our 2015 OUTBACK purchase a pleasure instead of an ordeal.Many thanks to Aaron, Eric and Mary

SJones

Jul 9, 2015

I was looking to buy a car while preparing to return from overseas. Anthony Holleran was very helpful in answering my questions and working a price quote. He was very prompt despite communication challenges.

a satisfied client

Jul 9, 2015

I had phoned Anthony H. and he was very helpful. I then came in and purchased the 2015 Forester with no hassle.

Happy Legacy

Jul 7, 2015

The transaction took longer than expected, possibly because of the situation at the Port of Vancouver, Washington, which led to a bottleneck situation at the dealership. Salesman was professional and quite informative regarding important features on the car I bought. A very busy day.

mercedes

Jul 7, 2015

Overall very good and fast, financing was too long waiting. I was pleased with the overall operation, place was clean, missed a few things in the detail shop, my seatbelts where filthy, like they missed seeing the stains from previous owners hands, other than that and a bunch of pine tree pitch on the paint, it was okay

Frank

Jul 7, 2015

Excellent service and friendly front desk managers.

Barbie Bailey

Jul 7, 2015

Very accommodating even though I was a full day early for my appointment. Also, very professional and courteous all around.

Charles B

Jul 7, 2015

As always, fast and efficient service. The waiting room is clean, comfortable and supplied with coffee and popcorn!

johnt83

Jul 3, 2015

Words cannot describe how much Aaron Hauer of Subaru of Spokane did to help me throughout my entire process...but I will do my best to explain...from the initial communication all the way through the end and to this day, Aaron has answered my gazillion questions with the utmost detail. His level of customer service is something that I honestly have never seen before. From the initial quote of the car I wanted to tracking an exact inbound 2015 Ice Silver Legacy 3.6R (only one of two in the entire Northwest), to dealing with the 3 week delay (out of his control -- it was due to construction at the port/distribution location), Aaron was always there for me to provide status updates. No matter the day or time, Aaron was available to answer my questions. He even took time on his days off to assist me, that is simply incredible. I want to thank Aaron for his professionalism and overall support and service throughout this transaction. Thanks to him I am a new happy and completely satisfied Subaru owner, and even after the deal was complete, he has made himself available to answer my questions and point me in the right direction since I live 300 miles away. Aaron went above and beyond the extra mile to coordinate the shipment of my car and everything logistical and I truly appreciate his service. Like I said, I can go on and on, but words can't truly describe how helpful he has been for me over these past 1-2 months. If you are interested in a Subaru and are open to working with the Spokane location regardless of where you live (I live in Seattle which as mentioned is 300 miles away), I wholeheartedly recommend working with Aaron Hauer, who will take care of you as a customer. Thanks again Aaron for everything! You are the man!

chaz14

Jun 30, 2015

Couldn't be happier with our decision! Drew is a great client advisor and was unbelievably helpful. We will definitely come back and see him the next time we are in need of a vehicle!

bonnie 4070

Jun 28, 2015

The Subaru dealership of Spokane rates an A for the service personnel's honesty. I was told my car needed a couple large money items done. When the mechanic got under the car and saw that I could wait awhile longer I was told when I picked up my car that the bill would be half the amount since I don't need part of it fixed yet. I was relieved and impressed by that. Thank you.

Steve N.

Jun 24, 2015

We had test driven other manufacturers vehicles and were leaning towards one of the luxury cars. Then to be fair to ourselves, we tried out the Outback. The first day we had Eric McMahon who is a real go getter and pitched us a deal that was hard to ignore. We left to think about it overnight and even test drove another luxury car the following morning. When we came back, Eric was tied up so we were directed to Steve Blue. Steve is more laid back and moved at our pace, did a thorough job of pointing out features of the outback while doing another test drive. After returning from the test drive the price was agreed upon and we did as much paperwork as we could before heading to dinner and a good night's rest. That gave them the time to detail the car and installed an accessory that we wanted. The following day we showed up, finished everything and drove away with our new Venetian Red Outback Limited. We enjoyed our experience at Subaru of Spokane and enjoy the car even more. Thanks, Steve

Silver ice forester

Jun 24, 2015

I was contacted by Mr Steve Blue after I put out an Internet inquiry. He answers all my and my wife's questions over several days of shopping. When we did finally make it to the Spokane dealership, Steve was there to greet us, worked with us immediately and made sure everything went as we had been discussing. He got us a good value for our trade and kept his word on all promises.We got a great car for a great price.Thanks!

tom

Jun 24, 2015

We used Costco's car buying service and were very happy with the price and the easy process. Sam Lagrou was a delight to work with -- no pressure, well informed and gave us what I thought was an honest assessment of the plusses and minuses of a Legacy. We took a look at the other dealership in town but came back to Sam when we were ready to buy. When the car arrived it had some very minor rock chip damage that he pointed out and the dealership fixed for free, damage that I probably would have overlooked. All in all, a very positive experience.

Lisa Howell

Jun 23, 2015

Everyone there is always happy and has a smile. Even when they are stressed out, they always keep a positive attitude. They always make me feel welcome and that I am important. They also fully explain everything that was done to my car and what they recommend. Very professional and I will highly recommend Subaru

dian 1947

Jun 22, 2015

WE MEET STEVE BLUE AND WAS VERY HAPPY ON THE WAY HE HELPED US GET OUR FORESTER. HIGHLY RECOMMED GOING THERE TO ANYONE. STEVE WANT OVER ALL THE CARS FICTURES SO WE WOULD UNDERSTAND ALL THE NEW FUNCTIONS THIS CAR OFFERS THANKS STEVE FOR TAKING THE TIME?

Teresa B

Jun 19, 2015

Great Job Steve blue I called ahead by the time I met with Steve he had already worked out the best deal possible. If any car salesman can be trusted Steve us your man. I actually am driving a new car, with extended warranty, for less a mo than My old payment.

Rindy

Jun 16, 2015

Great experience. The entire staff was professional and friendly. NOT PUSHY After several bad experiences here in town I am very pleased. Love my 2013 Subaru

Susan Bloom

Jun 16, 2015

Service is conveniently located, pleasant, courteous environment.

Subee Lover

Jun 10, 2015

When I had learned that my Subaru Outback was "Totaled" in a recent accident I knew the only replacement for me would also be a Subaru. I have driven nothing but Subaru's for the last 25 years. I did a small amount of research on the internet but since my Outback was purchased from Camp Subaru 7 years previous and they seemed to have the most reasonable pricing I thought I would try there first. After 7 years I needed education and the salesman Dustin Capshaw was so willing to spend the time and inform me on every question I had. When we wrapped up our investigation on what I wanted I thought OK now here it goes. I wondered how long it would take me to "get out of there" without an offer on the table. What a relief it was to be handed his business card and be "released" without any pressure. I needed a comparison for pricing purposes so I visited a second dealership in the Spokane area. They had less to offer for more money and I needed to get angry to be able to leave. I went back to Subaru of Spokane the next morning and purchased the car I wanted from the salesperson Dustin Capshaw.

DON

Jun 10, 2015

Regular servicing appt. For oil change. Great as always.

Marla Hedman

Jun 7, 2015

I bought a NEW 2014 Subaru last year and was totally happy with it. Three weeks ago a moose ran out in front of us and we hit it, thanks to our car it didn't crush us just landed on the hood and flew over the top of us to land behind us. Our car was totaled and our insurance paid me almost what I'd paid, because of the keeping value Subaru has. I called Steven Blue as he was so good at helping me last time and told him I wanted to replace it with the same car and payment plan. I am very busy with our business--we make and deliver Huckleberry products, this time of year until fall is our busiest time. So, Steven said he'd find a 2015 and asked me the color and I told him the white like last time with a light interior, he had a hard time finding one, but did and called me with it. Then he drove over to my business with it on a Saturday and I signed the papers and had my new car within 10 days of hitting the moose. Good service! Thanks Steven, Subaru and my insurance co. Marla Hedman

Briana B.

Jun 5, 2015

You need to know how GREAT & EASY it was buying at this dealership!! I drove 2.5 hrs just because they had the black subaru forester in stock. Not only did I get the color I wanted, but I got an amazing deal. Several thousand less than I thought I would pay ESPECIALLY where I'm from. I thought i'd get screwed where I'm from & probably would have. Despite having to sell my old car :( everything was easy. Dustin is personable & to the point. I don't feel that we had to barter or bargain....he pretty much threw in the extras for nothing. Mary did a beautiful job at explaining the process & gave me great options. This being my 1st NEW car purchase...I don't feel cheated & I LOVE LOVE LOVE my new car!!! I HIGHLY RECOMMEND SUBARU OF SPOKANE!! Thanks Dustin & Mary!!

Florence Young

Jun 5, 2015

Customer service representative suggested replacing cabin fan and said it would be "about $23." I declined and later noticed that the suggested services sheet listed it at $39. The difference is more than 50% of the quoted price. I would think she would have known that routine service cost better or should not have quoted the price.

C Ballmer

Jun 5, 2015

Am very pleased with the service and the the professionalism accorded by your staff. This is the second time I've gotten Service Advisor Danny Thomas and he did not disappoint. While this was just a routine oil change I was still extended personal courtesies and thorough explanations on other questions I had. Thanks! Satisfied Customer

CHrycenko

Jun 4, 2015

Thanks for the great service today Danny Thomas! I always appreciate you going above and beyond! See you in 6 months. I love my Subaru.

Satisfied customer

Jun 3, 2015

Every body was great - especially Aaron. top notch operAtion and will recommend to anyone. We aporeciTe your commitment to excellence! Thank you Ric and Kathy Rocca and Jeff Rocca

Emmy J

Jun 3, 2015

An expensive & time consuming repair, made palatable with good customer service and a guarantee.

Ford

Jun 2, 2015

I had been looking for a 2015 Forester and Subaru of Spokane had a great inventory and I was able to find just what I wanted. We had a limited amount of time and Steven Blue was great to work with to get the package put together for us to be on our way.

babs

Jun 1, 2015

They are always very helpful and friendly. Work is performed on time and vehicle is ready when they state it will be. Easy to make an appointment.

Hiker2015

May 30, 2015

I purchased my previous Forester here and always brought it here for service. Everyone has always been so courteous and have done such a great job with my car that I would not have thought of going anywhere else. Steve Blue was so easy to work with and made buying this car an enjoyable experience!

Wp huston

May 29, 2015

Got a slow leaky tire and knew Mon morning I would need to get it looked at. Danny Thomas squeezed me in and did a great job. In and out in less than an hour!! Definitely recommend Subaru Spokane!!

California girl

May 29, 2015

Although I brought my 2007 Subaru in for service, I came home with a new car. My 2007 was going to require extensive work and I had been considering the purchase of a 2015 model for a few months. The need for serivce was the final factor in my buying at new Forester at this time.

pearlygirl2

May 26, 2015

We live out of state, got our initial inquiry on line and within an hour we received our quote.The staff is extremely knowledgeable, friendly and very helpful. We ordered our vehicle and were continually updated on the progress, in addition our car arrived a week early!I would recommend Subaru of Spokane to anyone since it was such a pleasant experience.

lovesubarus

May 24, 2015

Christian was fun to work with. He answered all of our questions and made our buying experience great! We will be back when it's time for a new Subaru!

Satisfied Customer

May 23, 2015

I recently had my new Subaru serviced at Subaru of Spokane for the first time. The service attendants were so quick and they finished well ahead of what I expected. It was so easy and effortless to get it done. Thanks and keep up the good work.

Kay

May 21, 2015

Really nice people and very service oriented. Like doing business with them.

Swan, Jewell 32

May 20, 2015

The entire experience was overwhelmingly positive. Steve Blue was so knowledgeable and helpful -- didn't push but provided insight which was definitely appreciated and helped us to make a decision, with which we are pleased.

JSK

May 20, 2015

I recently bought a new impreza from Subaru of Spokane. It's a great dealership. Everyone was friendly and informative. I did not feel pressured, and I got honest advice. Thanks especially to Steve Blue, who went out of his way to get the right car for me!

John

May 20, 2015

I'm pleased with the maintenance service I receive at Subaru of Spokane. I appreciateTheir Saturday service hours. My only disappointment is that the downtown location is less convenient for me than the location off of north Division where it was a coupleof years ago.

Kristina Taylor

May 17, 2015

The service manager (Danny was (I think) his name) was incredibly friendly, prompt and informative. Thank you!Kristina Taylor

PT

May 16, 2015

Excellent response from start to finish. Worth driving 3 hours to do business with this dealership.

Ranman67

May 13, 2015

I was very happy with the service and the people there were very helpful and nice. I would return there to buy another car. The sales person was not pushy so it was wonderful experience.

johnmill

May 12, 2015

Steve Blue was really easy to work with. This was my third no hassle purchase from him and Subaru of Spokane. I also do all my service there, and that is easy as well.

Cliff

May 9, 2015

I have purchased for myself or helped family members purchase eleven vehicles, including four new Subarus, in the last ten years. This was one of the more positive experiences I've had. I would recommend this dealership and Drew in particular to a family member with confidence.

Dan

May 7, 2015

Jim was straight forward and got right to his best deal. He found us the car we wanted with good input on the color. We were $1000 under the same car from a competitor. Thanks.

Steve Aller

May 6, 2015

We used the Costco program and found it easy and felt we got a fair and good deal. This was a very good experience. We would recommend the program and dealer to our friends.

Rose Brodrick

May 5, 2015

Service department is the best! Always friendly and professional.

manualAWDfan

May 4, 2015

Service, inspection, and wash of my 2011 Outback was done well and quickly. The service staff was friendly and efficient. As it turned out, the final outcome was different than planned. While I was waiting, I found other members of the staff to be helpful as well. I ended up driving away with the new oil inside of a 2015 WRX STI. As the title of this review indicates, this was my best oil change ever!

JPO5

May 1, 2015

Once again, you did a great job with my car! I was way overdue for service, but now all is well! Thanks again for your prompt service!

Harleygirl2015

May 1, 2015

Sam kept me informed through the ordering of my outback, where it was in transit up to the delivery.I liked just being able to call from the Costco auto list and set the appointment up to meet with Sam and go over the options I wanted and Sam looked up and did not find the Subaru Outback with my wants in the area, so just ordered it gave my down and then waited. He walked me through everything very knowledgeable of the outback, very personable in show me how most of the features worked.So Hassel free and Quick and professional. Looking forward to a long term relationship with Sam and Subaru of Spokane. Thanks again I love my outback.

P&P

Apr 30, 2015

Had to have the ECM reflashed on our 2008 Subaru Outback due to erratic idle when costing with clutch depressed. There was a recall on this problem. They completed the work quickly and we were on our way. Everyone at the service department was upbeat and pleasant. Will not hesitate to return for service or purchase.P&P Jacobs

RhondaMarks

Apr 29, 2015

Great experience... got a great quote over the phone. Reserved the vehicle and was notified when it arrived... got to dealership and completed the transaction within 2 hours. Great salesman... Sam!

Karl Boettner

Apr 29, 2015

I went in for a 135 K scheduled maintenance. Dave reviewed my service records and narrowed the necessary services to one service item. I appreciated that I was provided only what my car needed. Dave showed integrity. It enhanced my trust.

lsd

Apr 28, 2015

great dealership.would recommend to everyone I know

Big Bad Bob

Apr 25, 2015

All questions answered information quick and usefulSam L. very friendly and easy to deal with very happy with new car andtelling everyone how great we were treated. Look forward to future dealings

BJ Baldwin

Apr 24, 2015

I was treated with respect. Sam was very knowledgeable of the forester and very helpful when showing me all the controls, equipment, etc. He helped me return my rental car. He assured me I could call him at any time if I had further questions. He called me a day later to see if I had any questions or concerns.

1stsubaru

Apr 23, 2015

This was our first experience with Subaru of Spokane. Everything worked out fine. Steve was very helpful in explaining the controls, warranty, maintenance, and safetyfeatures.

6thsubaru

Apr 23, 2015

The purchase was straight forward and no nonsense. I was very pleased with the whole process. Jeremy did an excellent job in facilitating the purchase. I have already recommended him and your dealership to a friend.

Ricky Favre

Apr 23, 2015

Salesman was very i informative and helpful but he took his time to take us on a test drive with a couple different vehicles and then once we bought the rig he went over all its features and how to operate them

kshull

Apr 20, 2015

I had scheduled my Oil Change by phone; but when I arrived to drop off my car, I was told that there had not been a schedule set up in the system. Danny was very helpful and fit my oil change into the schedule for me.

Loretta Cobb

Apr 19, 2015

As always, great great service. Even offered sandwiches for customers waiting for their cars during the lunch hour. Car came back washed on the outside which is a nice service that they do. I've had my Forester 5 years and wouldn't go anywhere else. They work hard at giving me the best price on oil changes and other services. I've only ever had oil changes done; nothing else so am knocking on wood that I don't have any soon, but if I do, I will be going back to Spokane Subaru in downtown Spokane. I seem to have Danny Thomas check me in and he is super customer service friendly and he is definitely easy on the eyes! Keep up the good work and I love my Forester! My sister got an Outback and she loves hers too!

Brianna Almaden

Apr 17, 2015

Colter was pleasant to work with. I am enjoying my new car.

sueeggart

Apr 16, 2015

This was our first experience with Subaru service and it was outstanding! We will plan to do all service of both of our vehicles here in the future.

Susan

Apr 11, 2015

We had a very pleasant experience at Spokane Subaru when purchasing our Legacy. Our salesman was great to work with and was very informative about the vehicle and very thorough communicating all the details about the car.

Mary Ann

Apr 11, 2015

We had done extensive research and decided we wanted a Subaru Forrester. We researched all Subaru dealers within 150 miles of our home in the Tri Cities. We were very impressed with Drew Henry's exemplary efforts to help us before we drove to Spokane and his eagerness to make sure I was completely happy with the Subaru Forrester I purchased. Mary Alexander went out of her way to ensure we understood all aspects of our purchase. The entire experience was totally professional, friendly, informative, positive, and convenient. This was my best car buying experience ever. I love my Subaru. Mary Ann Kelley

Pete Urlacher

Apr 11, 2015

We found that the salesman was just great and would tell my friends about the wounderful place that we bought this car at . And the wonderful salesman how he helped us with the things that we chose to have on the the new car.

Mary Ann

Apr 7, 2015

Our family had done extensive research before deciding to come to Spokane Subaru, and it was well worth while. The entire experience was totally professional, friendly, informative, positive, convenient. Steve Blue was our point person and could not have been more helpful throughout the process. I love my Subaru and look forward to keeping it happy at Spokane Subaru!

Shannon Young

Apr 6, 2015

My vehicle was brought in for routine service. I was told it would be an hour, and it was an hour! The waiting room was comfy.

Briana

Apr 2, 2015

I recently bought a Subaru Impreza, and it was a great, non-stressful experience. Steve Blue did a great job going over the different features of the car I was looking at, and made the experience of shopping for a car enjoyable. After deciding to buy the car, Steve and Mary made the process very smooth and broke it down in a way that was easy to understand. I really appreciated the great customer service that I received, and would highly recommend this dealership to anyone considering a Subaru (which you should!).

JUDI

Apr 2, 2015

Danny treated me with the utmost warmth and friendliness. This was my first visit with my new Outback. My questions were all answered. It was a good experience.

Chin-Wei

Apr 2, 2015

The service is great. All the dealers are very friendly and professional.

Gail Gurian

Apr 2, 2015

The crew at Subaru in Spokane was great. My husband talked to John, the general manger, by phone first, and he was very helpful and welcoming. Because of his friendliness, we came in and met Drew and worked with Sam, who made the buying process painless. My husband and I have bought a number of cars in which the salesman was aggressive or endlessly bargaining. Sam was straightforward, patient with our endless questions and worked with us to get the price we could afford. We were very impressed with Sam and everyone there and the process. It was painless. And we are delighted with our car. Thank you Subaru of Spokane!

Carolyn

Apr 2, 2015

I went in to have my tire pressure checked out and was informed I was due for my oil change. They got me right in and out in a very timely manner, with a washed car, clean oil and tires with the correct air pressure. Very friendly and efficient staff!

Kelly

Apr 1, 2015

We purchased a Honda Pilot from Subaru of Spokane in late March. Our sales representative Steve Blue was professional and informative. The car buying process was pleasant. We did not feel pressured or rushed, but instead Steve was very patient as we looked the vehicle over before our purchase. We purchased a great vehicle for a very fair price. Thank you Steve and Subaru of Spokane for a positive car buying experience!

Subaru Outback buyer

Apr 1, 2015

Awesome dealer and salesman! Great experience, will be my first stop when shopping for my next car.

Robbie Jackson

Apr 1, 2015

Service department is always very professional and willing to listen to any concerns. Each person provides clear explanations of repair issues. Waiting room is clean and inviting. I would give this dealership my highest recommendation.

NurseGregory

Mar 30, 2015

I live in the TriCities. I had been researching the 2015 Subaru Legacy for eight months after seeing one while on vacation. I found Subaru of Spokane on while searching on the internet. Eric McMahon contacted me. He was upfront with everything and helped me make my purchase when the timing was right. The process was about four months after first contact. It was the best buying experience I've had. I have made many new car purchases from other dealers to compare with. This is my first Subaru. I purchased a white 2015 Subaru Legacy 3.6R Limited with Eyesight. I LOVE everything about my Subaru. Subaru of Spokane located the exact Legacy I wanted and made a dealer trade to get it for me. Financing went well and presented all my options and wasn't pushy when I made my decisions (which I much appreciated). Eric walked me through the whole process and made me feel like a special guest. It was awesome. I coudn't be happier with the whole experience!

Jill

Mar 24, 2015

Steve Blue did a wonderful job of showing me all the benefits of purchasing a Subaru. Thank you for helping me with the perfect selection for my needs.

Jim Hanley

Mar 24, 2015

They did a great job and the service associate was very good. Thanks

Rock E Lively Sr.

Mar 22, 2015

Spokane Subaru has been consistent in providing exceptional service for my family and I. Special thanks to Mrs. Charity Curley, OUR Technician and Mr. Danny Thomas for their efforts scheduling, executing, maintenance and followup with regards to the services provided.

Alan Roecks

Mar 20, 2015

Anytime we work customer representative Danny Thomas things turn out great. We brought in two cars for repair, were provided transportation to businesses while waiting and the repairs were done correctly and on time.

Fred Qiang

Mar 20, 2015

This time is quick. It used about 30 mins. last time the oil change spent more than 2 hours.

Stefani Wright

Mar 19, 2015

My service experience was great! It was all done in a timely manner!

LynH

Mar 18, 2015

We went in to see what was available and ended up trading our 2012 Highlander and driving a new Outback home. Shopping was a pleasant experience and sales person worked hard to put together a deal we could be happy with.

Lindsey B

Mar 18, 2015

I greatly enjoyed my experience with Subaru of Spokane. Everyone was very polite and great to work with. I would recommend this dealership to friends and family.

maryhuck

Mar 17, 2015

Steve Blue is awesome! He has all the information need, knows what he is talking about and how to explain it to others. When we purchased our legacy it had so many different features (that we love) but sure was made easy with Steve walking us through each feature. He even loaded my info from my cell to the car phone! I was so glad that he did that and he explained it while he was letting it load. Mary was great and made the paper work fast and painless!!!! I really enjoyed working with Steve and Mary. Thank You for great experience. Mary Jane

Unhappy Customer

Mar 16, 2015

I was looking for an inexpensive used car. I have always been a fan of Subaru's so I thought I'd go look. Salesmen were rude, pushy, and I enede up leaving quite upset. I ended up buying my car from Autonation Volkswagen... Justin was incredible! Don't waste your time at Subaru of Spokane. Justin is a one stop shop. Tell him what you want, and he makes it happen!

Bruce

Mar 13, 2015

Steve Blue did an outstanding job in helping us get the vehicle we wanted and made the experience the best new car purchase we've had.

Travis

Mar 12, 2015

Honestly the easiest car deal to date. Very professional, fast, and courteous. They gave us the most for our trade out of the three dealerships visited and followed up after the purchase. They have earned a new customer.

jmhatch

Mar 9, 2015

We bought our new WRX from Steve Blue and from the very beginning he made the transaction very easy. We received a great price and when I couldn't make it to the dealership to pick up our new car, Steve delivered personally to my business parking lot!

Gary Laing

Mar 9, 2015

Fast, Friendly, Nice improvement to the service area.

SherRobi

Mar 8, 2015

Steve Blue was the most attentive, informed, friendly sales person I've ever dealt with. He took the time to answer every question we had about our new Forester and then some! He was not distracted by other business and made us feel we were the most important people in his busy day! That meant a lot. I would recommend Suburu of Spokane and Steve to anyone looking for a great car and a great car buying experience.

Wendy Graham

Mar 6, 2015

I have only been treated that nicely at one other car dealership. Breath of fresh air.

Todd Fredrickson

Mar 6, 2015

Buying my Outback at Spokane Subaru was outstanding!!! This is my first Subaru, and now I wonder why it took so long to own one!!! We worked with Christian Kempton, what a guy!!! It was one of the best car buying times I've had in a long time!!! My wife was jealous of my vehicle, so 3 weeks later we bought her a Forester and worked with Jim Miller on that buy because Christian was busy with another customer at the time,,,,,same experience!!! Outstanding job guys!! If all car buying was that easy, then I would buy a new vehicle every four years if I could afford it!! All the associates at Spokane Subaru are very nice and there for your needs. Thanks again Christian and Jim for the Excellent job you did for us!!!

etam03

Mar 5, 2015

Steven Blue was very helpful. He knew all about the Outbacks they had in stock and found what I wanted. Tyler Holmes found a great deal for financing, I would recommend Subaru of Spokane to anyone looking for a new car,

Ed Tamosaitis

Mar 2, 2015

Salesman was very knowledgeable. I explained what I wanted and he did not waste my time. Financing was very easy. I got a good interest rate and payments where I wanted them. The day fter I took delivery I received a call as finance had found an even lower interest rate.

Debbie

Feb 28, 2015

Great service. I was in and out quickly with a clean, repaired and serviced car.

C J

Feb 22, 2015

Steven Blue was our salesman. He was very friendly and helpful. He was very patient with all our questions. He went way out of his way to take the time to go over all the gadgets it the new Forester we bought.

Kiwi

Feb 21, 2015

The service department at Subaru of Spokane are AWESOME. They are all very friendly and very efficient. They go above and beyond to make sure you are happy.

Jim

Feb 15, 2015

Friendly service department. The waiting area is very clean and well stocked with free popcorn and coffee plus a convenient vending machine. However, you may find yourself sitting next to a homeless person also enjoying the free refreshments as well.

GARY & SUSAN

Feb 14, 2015

The entire buying process was smooth and professional. The Subaru Legacy was delivered the day after the purchase and we live in Montana! We couldn't ask for a better experience.

Kathy

Feb 14, 2015

It took me a couple of months to determine which Subaru would work for me and the sales person, Malcolm, was patient and thorough.

GRIZZLYGULCH

Feb 12, 2015

Drew Henry made buying our new Subaru Legacy a very positive easy experience! Buying from two states away was easier than buying in Montana. Delivery was fast and perfect. We are already recommending Subaru of Spokane to our friends and relatives.

Jackie

Feb 11, 2015

Steve Blue was our salesman for a Forester, providing good price, outstanding customer service, answered questions with expertise, giving knowledge, didn't pressure. So appreciated!

June

Feb 9, 2015

Have recently purchased a 2014 Subaru Forester from Subaru of SpokaneJosh P was very knowledgeable and professional. He made the vehicle selection process easy and fun. Tyler in finance made the financing better than anticipated.Will definitely purchase again from Subaru of Spokane - great experienceJune

vernon l. eden

Feb 9, 2015

Everything was very acceptable . Will go there again.

Shari

Feb 7, 2015

Steven Blue was our salesmen and he did an outstanding job for us! He gave us the best price within 4 dealerships. He explained all the options on car and was very friendly and informative.Thank you Steven Blue!??

valleyguy5353

Feb 6, 2015

I found my Jeep at this dealership after researching many and trying to buy Local in Wenatchee. I drove 3 hours from Wenatchee facing the unexpected but my salesman Steve Blue reassured me that the Jeep was everthing it said it was. I was In love the minuteI was behind the wheel. Buying a vehicle can be stressful enough especially if you go long periods during purchasing. Steve Blue immediately eased my concerns and tensionsand it wasnt salesmanship charm. I have worked in sales and I know how this works. I have to say thank you Steve Blue for making this purchase the most enjoyable car purchase I have ever made. He went out of his way to make this comfortable. I hope you have some way of rewarding him besides a pat on the back. He is definately an asset to your company. I would buy all my cars from him for life. Definately worth a 3 hour drive for me. Thanks one happy Jeep owner here. Ps all my friends and coworkers and facebook people are wowed about my purchase and they know where I bought this. It all went to Facebook before I left Spokane. Thank you Steve Blue!

MeaWas

Feb 5, 2015

This was by far the best auto buying experience - ever!Joshua Popham was fun, friendly and most importantly, prompt and adaptable.We knew exactly what we wanted, told him on Saturday and received the car in Kalispell Montana the next day (yes Sunday Super Bowl day!).AND the price was better than expected!What else can I say - I'd do it again.

Randi

Feb 5, 2015

Good service, nice staff- made an appointment beforehand it was a quick trip

Russ

Feb 2, 2015

The deslership is very clean and customer friendly. We were very impressed with the vehicle we purchased as well as our salesman Eric.

Anne & Doug

Jan 31, 2015

We were very impressed with Subaru of Spokane, especially Aaron Hauer who helped with the entire process. And Mary who help speed up the paperwork. And when we first went to visit, we even got to bring the dogs in while we filled out the initial paperwork to get the buying process going.

Helen Roxanna Davidson

Jan 30, 2015

I went in to look at a Subaru, I was thinking of getting one before winter. I saw one I liked and the price was right. Decided why wait for I new I was going to get one any way. I had had an outback and was always sorry I had traded it off. I feel the Subaru is the safest car there is. I was so very pleased with the sales person and the way I was treated. Every one was so nice to work with.. also was very happy that I could get it financed with my bank.

Smillbank

Jan 30, 2015

Fast and friendly and educational and nice waiting room. Great service.

patti richards

Jan 29, 2015

Fast. Great. Friendly. No other words necessary. See you next time. Service for oil change was quick and easy and on and on and on.

Luke

Jan 29, 2015

We bought a 2015 Forester and worked with Aaron. He took great care of us. This is our second Subaru and have been extremely impressed with the sales teams and their service and attention to our requests and desires. We did not feel pushed to purchase and all our questions were answered quickly and accurately. We highly recommend Subaru of Spokane for any new or used car purchase in the future.

rustyblond

Jan 29, 2015

I bought my Subaru almost seven years ago from Subaru of spokane and have had multiple problems with their service department over the years. It all finally came to a head this year when we bought our second Subaru from them and had to have it towed in twice for repairs in one week, within two months of our purchase. But that's my husbands story to tell. My problem with them is that I paid for the life time oil changes thinking I would get a Subaru oil filter, but no they use a generic filter which is harder on the car when it starts because all the oil drains out of the filter when it sits, unlike with a Subaru filter which holds oil in it. I have to pay extra for a Subaru filter! Then because they assume I'm a "dumb" woman they tell me things need fixed, but when I leave and then come back for my next oil change with out having fixed those things, miraculously they don't need fixed anymore. One time they even told me my break fluid needed changing (which my mechanic had just done) and when I enquired as to why it needed changed they fessed up that they wanted to change it because it was a generic fluid! This coming from the place who gives me a generic filter! The last straw for me though was when someone called me from the service department and was rude to me when I tried to explain our situation with my husbands car. Then when I went to the delership the manager refused to come out of his office and talk to me like a professional manager would have. I will never recommend this dealership and they will never touch my car again.

Jon Copeland

Jan 28, 2015

Always great service. I've also purchased 3 Subaurus from them.

JDub

Jan 27, 2015

I worked with Aaron Taylor to purchase this vehicle. He was very pleasant to work with and not at all high pressure which is very unusual and very much appreciated. I was able to thoroughly check out the vehicle and, in addition to a normal test drive, I wanted to show it to my son as I was actually looking for a vehicle for his son (my grandson). That took some extra time as well as a detour to let my wife see it as we have also been looking for a nice used low miles vehicle. Aaron was very patient and understanding never losing interest and acquiring information I requested such as a CarFax and the Service Dept inspection sheet. When it finally got down to making the deal, time had slipped away and I had very little time to finalize a deal. The back and forth between the "manager" and myself through Arron, which I could do without, went quickly as Aaron made them aware that I had another commitment and didn't have a lot of time. We arrived at an acceptable price in a short period of time, the paper trail was completed and I was on my way. No buyers remorse and hopefully a positive experience for all. Other sales reps I encountered were also pleasant to speak with and helpful when I went back the following day to pick up the vehicle. They also washed the vehicle again before I picked it up as it did get a small amount of dirt on it during the test drive.

christine larson anderson

Jan 23, 2015

We had a good idea of what vehicle, trim and color we wanted after shopping online, so decided to come down to Subaru of Spokane to look at the vehicle in person, and we liked what we saw. Thanks, Drew for all your help!

sdonaldson

Jan 23, 2015

We appreciated working with Aaron. He honored our request to not play games like some other dealers., answered our questions and kept us informed of incoming inventory without ever being pushy. His honesty and patience throughout our process was much appreciated! Cannot say enough good things about him and the dealership!

Jerry

Jan 23, 2015

The sales representative I dealt with at Subaru of Spokane was consumer orientated starting with my first inquiries. I was in the market looking for a new 2014 or 2015 Subaru XV Crosstrek, White or Silver exterior with light colored interior; sounds simple but actually this combination is hard to find in the PNW. My client advisor "Big" Aaron; found exactly what I was looking for, contacted me and helped me through the purchasing process. No surprises. I am 64 years old and have purchased numerous vehicles in my lifetime; I would rank Subaru of Spokane and Aaron Taylor right at the top!!!

Mike Mitchell

Jan 22, 2015

Steve Blue was very helpful and knowledgeable about the Subaru Crosstrek. He made buying a new car very easy and have no regrets at all. Very pleased with the whole experience and very happy with my new Crosstrek. What a great car!

Michelle

Jan 21, 2015

I thought I was going to miss my Volvo but I most certainly do not! It's the perfect family car. We feel comfortable and safe. I couldn't ask for more. Josh P. was fantastic!

Mike

Jan 21, 2015

Subaru of Spokane was a great place to buy my new Subaru Crosstrek. Steve Blue was very easy to work with and was very knowledgeable.

kavery327

Jan 20, 2015

No pressure, spent as much time as needed with us. Large inventory, so we got to see different options and the car we wanted was in stock.

thompsonv

Jan 20, 2015

Purchase went well. No hitches. Friendly and helpful salesman. No haggling. Happy to recommend Lithia and Steve Blue to prospective customers. Straightforward car buying experience.

JEROME CLEMENT

Jan 17, 2015

Purchasing our Subaru was a friendly experience. We were disappointed that the car we were financing was purchased when another customer purchased it with cash. Considering that we were already in the process it should not have been purchased from under us. This was a great disappointment for us.

Wanda McNaught

Jan 16, 2015

Needed my car serviced, and live 32 miles out of town. Stopped in and they worked me in and were very nice about it, John helped me. Was very much appreciated!

Satisfied Buyer

Jan 15, 2015

No pressure. The sales person spent time explaining things and worked with at test driving the models we were interested in. He even directed us to a very challenging hill to test the AWD. They had the inventory that allowed us get what we wanted right from stock.

Bradley E. new owner of an awesome car!!!!

Jan 7, 2015

I successfully purchased my first car from a dealer all thanks to the help from Jim Miller at the downtown Spokane Subaru dealership. As this was my first experience I can tell you I was very nervous about making such a large commitment!! Jim was very understanding and helped with everything I needed. From the moment I spoke to him on the phone I knew this was my guy! His goal was not to sell me a car, instead he wanted me to find the right car for me, it was really an eye opening experience for me and one I will not soon forget!!

Steven

Jan 5, 2015

Service was excellent. Danny in service department very helpful.I would have liked to have the option of having to-go coffee cups.

Shannon K Young

Jan 5, 2015

I had purchased a new vehicle from my local dealership. About 8 months after owning this wonderful vehicle, a strange noise could be heard under the dash. The dealership was quick to get me in, kept the car for a short period of time to see if they could decipher what the noise was, and promptly returned my car to me. At that time they were not able to determine what the noise was but reassured me they were not just letting this go. After a few months and much research on their part they asked for my vehicle back to get the noise taken care of. They kept me in the loop the entire time they had my car and were just wonderful to work with. My vehicle was returned to me in perfect condition and I could not be happier to refer this dealership to everyone I know.

Markaye

Jan 4, 2015

Subaru of Spokane is the best car buying experience we have had in years! Sam helped us find a the perfect vehicle that fit our circumstances and the team there made sure we were taken care of from our trade to the interest rate needed. This is our second Subaru but Sam and Tyler have made us customers for life.

tjf442

Jan 3, 2015

I explained my buying situation to Steve Blue and told him I did not want to go through the whole buying experience. I told Steve what I was looking for and that I intended to purchase a Subaru within the next couple of weeks from whoever would sell the car I was looking for for the best price. Steve quoted me the lowest price out of the three nearest dealers and was able to adjust numbers to meet another buying need, and was still able to provide the item needed and still beat the next lowest price quote. I appreciate Steve understanding the buyer/seller relationship and staying within acceptable bounds of this transaction. Steve also noticed another problem with the windshield between purchase and pick up and had a solution for the damaged window taken care of at the time of pick up. His honesty during this transaction is commendable and appreciated. I would recommend Steve Blue for both his knowledge of product, his honesty and his desire to help people.

Dwollmann

Dec 29, 2014

Due to the high volume of customers the day I bought my new 2015 Forester XT Touring, I was helped by several different guys. They were all professional, friendly and helpful. Never once did I feel pressured. I wasn't very well prepared to actually purchase a car that day (didn't bring my financial info), and in hindsight I probably should have just sold my 2009 Forester XT by myself instead of trading it in. With that said, I felt I got a fair deal and I'm very happy with my purchase - no regrets. Love, love, love my new Forester!!! Thank you Nick (Joe, Aaron and Tyler too) and all the other people who were delighted (and a little jealous!) that I got that super awesome Forester!!

Charles B

Dec 22, 2014

Subaru Spokane is the best for fast, efficient and thorough service. I arrived just slightly ahead of time for my appointment for an oil and filter change, checked in immediately with no wait, and made myself comfortable in their spacious waiting room. I didn't even get through half a magazine before I was paged to pick up my car! The service had been completed, the engine and other fluid levels had been checked, and the car had been washed! Their new remodel of the service area promotes fast and easy access and exit, and a comfortable wait.

Debbie Lindberg

Dec 22, 2014

I arrived early, got in early, got out early. everyone was friendly, smiling, courteous. Very efficient at their jobs. Thank you!

J lee

Dec 19, 2014

As we were driving to Spokane from Omak the engine oil light came on unexpectedly. We decided to stop at Downtown Subaru to set an appointment. They had an opening at that time and fixed our vehicle. We were so ecstatic and pleased with everyone.

Julie Morton

Dec 18, 2014

I bought an 08 Honda CRV from Subaru of Spokane on 12/15/14. I live 3 hours away from Spokane. I was looking on line at the Auto Trader and found the CRV. I emailed the dealership for more information and in less then 2 hours, I received an email from Jim MIller! I responded with a few more questions and again, got a very quick response. This time it was from Josh Paparazzo, Jim had said he wouldn't be in to help us and Josh would take over, I was a little hesitant at first , but, Josh did a great job of getting all the information together, so everything would go smoothly once we got up there. We got there pretty late, but, in no time the paperwork was done, and I walked out with the car I wanted, at the price I wanted, with no hassles at all! Took about an hour and a half! With professionalism, courtesy and integrity, the team Jim and Josh did an OUTSTANDING JOB! Thank you Jim, Josh and Subaru of Spokane for giving me the car of my dreams!

Dezihan

Dec 18, 2014

Had to wait for availability, but got the car quicker than we had originally been told.

KristenBerger

Dec 17, 2014

My husband and I had such a wonderful experience working with Steve Blue. He was so helpful and answered all of our questions promptly. He showed us every aspect of our car and gave us insight on what he thought would work best for us. We loved our experience and would definitely do business with Subaru again!

Kristen Berger

Dec 17, 2014

I had a great experience at Subaru! They always treated us very well and answered all of our questions. I will definitely do business with them again!

Kerri Schoolcraft

Dec 15, 2014

Appreciate all the great service provided by Tim and Danny. Always helpful with my questions.

Bob Stradley

Dec 12, 2014

I always get good and friendly service Subaru of Spokane.

annie.chenallen

Dec 11, 2014

We really enjoyed working with Subaru of Spokane, particularly with Sam Lagrou. We ordered our outback thru him in September and he was really good at updating us on the status of the car regularly. The car arrived as expected and we were able to get our car immediately. Sam is super friendly and obviously very knowledgeable. He addressed all of our questions perfectly. We really enjoyed working with him. He also followed up with us two days later to make sure we were enjoying the new car. I really appreciated the professionalism. Sam is a superb salesman. We would definitely recommend our friends to work with Sam in the future. Thank you!

Bob Isitt

Dec 11, 2014

I bought a Legacy last week from Subaru of Spokane. I dropped by today to get some tips on some of the tech advances that have been made. A salesman, Dustin Capshaw, who was NOT my salesman, came out and sat in the car with me and showed me all kinds of insights into the entertainment system. Extremely helpful yet he received no remuneration for it. That's the type of business that John Lefriec (General Manager) has created at Subaru of Spokane. Outstanding!!

dullanty

Dec 10, 2014

We went into Spokane Subaru to buy a new CrossTrek. While browsing, we found a great used car for our daughter. We made an offer and got no follow through call. We went in to drive and purchase. Paper work was complicated due to out of state sale-- money transferred weeks before papers were signed. They mis communicated re: mailing, cost of licensing, requirements to license, and even regarding how to pick up plates with the other dealership. The whole deal was very stressful, required tons of time for us to check on stuff, and in the end took about six weeks. From their reviews I AM VERY SURPRISED THIS HAPPENED AND WONDER WHAT WENT WRONG. No one every got back to us regarding the new car-- and I actually bought my 2014 Cross Trek somewhere else.

D.R.

Dec 9, 2014

Shopping indoors, out of the weather, was a great experience. Steve Blue was very thorough and helpful.

doggiecoda

Dec 7, 2014

We appreciate Steve Blue's thoroughness in explaining our new car. We know we can call him any time with questions. We feel we got a very safe vehicle.

Rapid

Dec 7, 2014

Subaru of Spokane is outstanding. Professional. Friendly. Fair. Knowledgeable. John LeFriec, the General Manager, has created a positive environment in all aspects of the company....sales, service, follow up etc. We have purchased 3 Subaru's here. Our salesman this time was Aaron Hauer. Simply 1st class. I felt absolutely NO pressure and he went well over the second mile in helping us with whatever we needed. Very knowledgeable and effectively helpful.

Bob Isitt

Dec 6, 2014

This company is outstanding. Professional. Friendly. Fair. Knowledgeable. John LeFriec, the General Manager, has created a positive environment in all aspects of the company....sales, service, follow up etc. We have purchased 3 Subaru's here. Our salesman this time was Aaron Hauer. Simply 1st class. I felt absolutely NO pressure and he went well over the second mile in helping us with whatever we needed. Very knowledgeable and effectively helpful.

Gail

Dec 6, 2014

The salesman was very helpful and friendly. He was able to explain the new Subaru's features in a very knowledgeable manner.

Geebes

Dec 5, 2014

I came in to the dealership after test driving a 2010 forester at another dealer because I was less than impressed. I came in to Subaru of Spokane just to see what a new Forester would run us for price. We were immediately greeted/recognized by Eric (who my cousin worked with before). Eric led us to Drew since he was currently with another customer. Drew was great, helped us look at a new forester, gave us pricing. There was no xt's available to check out at the time, so he took our info and gave us a call when they arrived and we loved it. He was very helpful, showed us all the features, was very helpful about working with us to get the payment we were looking for. I was surprised we were able to get into something so nice with 10 miles for around the same payment as the 2010 forester we had looked at. The entire process was quick, easy, friendly (even with 2 toddlers messing around at the dealership the entire time). I would recommend Drew to anyone. Thanks again!

Kathleen White

Dec 4, 2014

The overall experience was great! This is the second time I bought from them, the first in 2005. I love my new Subaru and the sales people there are wonderful.

Joy

Nov 29, 2014

I was extremely satisfied with the professional service I received from the sales rep, Joshua. He spent hours with me, as I was learning about the different vehicles and comparing specs. The best part was getting a fair trade in on my vehicle and a great deal on my 2015 Forester.

Curtis and Julie Keeler

Nov 28, 2014

We purchased our 2015 by phone and email with Eric at Spokane Subaru and with your finance department. When we arrived from Billings Montana they had everything ready and taken care of. Excellent all the way around!

Hoppertwin2

Nov 23, 2014

I couldn't be more pleased with the quality of service I received when trading in my Nissan for a 2015 Forester. My sales advisor, Joshua Paparazzo, truly went out of his way to give me the best deal possible and even drove to Seattle to get the car for me, that I had requested! I am a very happy customer. Thank you!

Ruby Smith

Nov 23, 2014

Everyone working at Subaru of Spokane provides great customer service. The service I received was done professional and in very good time. I will always bring my car to Subaru of Spokane for that very reason.

illa hilliard

Nov 21, 2014

I like the quality of the work and the customer focus.

Chugar63

Nov 19, 2014

Steve made this process so easy. Half of the work was done on the phone. This is the seacond Subaru we have purchased this year. We are very pleased with both.

Roberta Jackson

Nov 19, 2014

Suburu of Spokane has consistently provided excellent customer service and mechanical repair/service. They provide a trusting interaction with the customers and facilitate loyalty amongst the customers. I have recommended them to many people.

Pam Rossing

Nov 19, 2014

Service is always great at Subaru of Spokane! Thank you!

Dave Smith

Nov 16, 2014

Brought our legacy in for oil change, he people were very polite and professional. The service man actually invited me in to the building early as I arrived early for a 7 am appt.. Took time to answer any questions I had an rotated tires for me as well.

A Kordash

Nov 14, 2014

Went in for an oil change and was glad I did. Excellent service, reasonable cost and the piece of mind of knowing my car is in "immaculate" condition.

ewueagle

Nov 13, 2014

What a good job. Had my oil clanged and tires filled with lots of time to relax and enjoy the day after the service is done.

Steve B

Nov 13, 2014

With no appointment Dan was able to get me into the dealership for an oil change and winter tires switch. Got a carwash to boot and really didn't have to wait all that long. Love that Lifetime Oil program and free storage of my tires too!!! This place is great!!!Steve in Spokane

Pam S

Nov 13, 2014

I was simply having my oil changed and they got me right in and out--they were right on schedule.

Sybilla Meehan

Nov 11, 2014

Steve Blue the agent I worked with went out of his way to help.Their is one thing I would like in the front. I would like to have a hook to hang a trash bagon, also in the back. Sybilla Meehan

tylersl

Nov 9, 2014

Steve was very flexible And helpful which was nice considering I work a lot. Also he got the car I wanted for the price I wanted. Overall I'm am very pleased with the experience and my new impreza.

Doug

Nov 7, 2014

The service department is very efficient and the work done on a timely manner. The advisors are friendly and go out of their way to help you.

Ldub1126

Nov 1, 2014

Ordered my 2015 WRX from Steven back in august. Even though the car is in high demand, he managed to order one how I wanted and at a great price! I love the car and had a great experience working with the staff there.

Cindy Bigfork, MT

Oct 30, 2014

Thank you for the wonderful service. Being home bound due to illness you made it very comfortable & accommodating!

giranon

Oct 25, 2014

Steve Blue made buying our 2015 Forester the easiest, no-pressure, purchasing experience for my wife and I. No up selling, no pressure tactics, no competition-bashing, no underhanded salesman tricks, nothing. Just honest answers to questions, enough time to feel comfortable that we were making a solid choice, and getting good value for the car at the end.We are happy with our purchase, and happy with the service from Steve.

jgavras

Oct 24, 2014

Marshall was by far the best salesmen I've ever dealt with. Made everything smooth and easy! He goes above and beyond expectations! Love my new jeep :)

Patricia Holland

Oct 24, 2014

Very good and fast service. Nice people. Good waiting room.

Amy Howard

Oct 23, 2014

We went to Subaru of Spokane on October 16th to ask about buying our Leased 2012 Forester; on October 17th we drove our new 2015 Forester off the lot! We did not have any intention of buying or leasing a new car when we walked into the dealership. We credit this change of decision to two factors: The 2015 is an incredible car - how you can improve upon perfection I do not know but we love the new car. The other factor is an excellent salesperson - Eric McMahon. It takes good salesmanship to sell a car to someone who does not want a new car but is happy with the decision. Subaru sells itself; Erick sold us the car.Thank you Subaru of Spokane! Amy Howard

Subaru4u

Oct 20, 2014

Sonny was a great person to talk with about my purchase. He was very knowledgeable, patient, and extremely friendly. The dealership had a good selection to view and test drive and everyone that I talked with was very helpful.

R Scott Ingles

Oct 19, 2014

I can't really comment on "Price" since this is my first time to a Subaru Dealer for car care. I really did not have time to research price ranges for the work done on my car. The price however was in my expected price range, so I had the work done.

kbell1990

Oct 19, 2014

Such a great experience working with Subaru of Spokane but mostly Steve Blue, he is the best :) He made the car buying experience so easy and fast. I tell everyone to go to Subaru!

Kim Linebarger

Oct 19, 2014

~In for my first service and I was floored by the pleasant employees. My service advisor, Tim Prevett, went out of his way making me feel "special", like my car repairs were his number one priority. I found him to be professional to everyone and say "hello" the minute they came in the door. Seemed to me, the employees all love their jobs and it shows. It's not even work to them. And it is that joy which makes our car service time pleasant. Usually, taking your car to get work done is only stress and costly. My car is ready for the "winter" and although, I've spent some money I feel good about it.Thank you Subaru~

Taylor

Oct 17, 2014

Thank you Service for getting me in since I was an hour late. Great Job.

Dsteyaert

Oct 16, 2014

Steve Blue, my sales associate was very helpful in helping me establish which vehicle would best fit my needs. He was also solid in his negotiating the best trade in for my used Camry which I had purchased a year prior at Subaru of Spokane. The price for the new car was fair which made for an easy transaction. Steve was great about highlighting safety features of Subaru cars and spent a great deal of time explaining everything I needed to know about my new car and it numerous special features. I know that when it's time for me to get a new car, I know where I will be returning to make my next purchase.

C. Deasy

Oct 12, 2014

I only went in this time for an oil change but appreciate that they check so many areas of the vehicle including all the fluids and wear and make recommendations. And having the car washed is a wonderful bonus. I was usually not one to have the dealer do oil changes or repairs but would never consider taking my Subaru anywhere else. And the customer service is great - very friendly and personable people.

phyllisjean.kardos

Oct 11, 2014

I purchase a preowned certified 2011 Subaru Outback 09/05/2014. I had researched cars for two months and after talking to people who own Subarus I decided that was the car for me and my budget. I worked with Joshua Parazzo for the test driving and was please with that aspect of the purchase -- worked with Joseph Allen on the initial paperwork and was satisfied with the price we agreed upon, which was within my budget. Worked with Tyler for the final paperwork -- only problem was too much paperwork in a short length of time with no chance to really go over the details. This is important for a senior citizen. Proudly drove the car home and checked over the paperwork only to discover a company error in the total price of the car -- I was charged too much. After contacting Tyler the figures were checked and the Subaru dealership was very honest and forthright in correcting the situation and issuing a refund, plus reducing the price of the extended warranty to a bottom figure. I have had an occasion to contact the parts department and they have been more than helpful in explaining any questions I have had to my satisfaction. Subaru of Spokane is an honest car company and its people are great to work with, even if there are some issues to resolve.

StephanyFreeman

Oct 10, 2014

I will say i really appreciate Aaron, He went over 110.00 percent on working with us and made it happen. Marshall took a beating and so did Aaron. Totally the nicest easy going guys. Tyler is the best finance. We want to thank you three for making it possible for my daughter. Your the best team ever. I would have to tell everyone, that who ever is looking for a automobile , that you guys rock. :)Aloha

iloveafrica777

Oct 10, 2014

This dealership was extremely helpful and the prices were great. were very willing to work with me on financing and making sure everything worked out. I love Subaru of Spokane! Aaron is the best :)

Alex

Oct 9, 2014

sevice manager care about the customer. and very knowledgeable of any cars.

LDNB

Oct 6, 2014

Josh was great! Would recommend working with him anytime. Very honest and hardworking. He got us a great deal.

Barbara Bergstrom

Oct 6, 2014

I was able to drive in and get my issues corrected that day.

Heike

Oct 6, 2014

Was checked into service in minutes, car was washed and ready on time, was checked out in minutes.

Jordan Perin

Oct 5, 2014

I went in looking for a used car for my growing family. Nick and Eric were super helpful and made the experience smooth and quite easy. It was a great feeling nit getting pressured to get a car I didn't want. Everyone went above and beyond in order to ensure I had the best possible experience and that I left with the best car for my family. I will be a returning customer for all of my automotive needs.

Trent Armstrong

Oct 4, 2014

I had a great experience here with my salesman, Josh Paparazzo. He respected my budget that I said that I wanted to stick to and he showed me what the extra options were that were available to me but never made me feel like I was pressured into buying anything extra that I didn't really want.

Dan and Melissa Spivey

Oct 4, 2014

Excellent service including bringing in a dent remover person to fix a dent. This was really nice as opposed to having to take the car somewhere else, and it was a great deal too. By the way, DAN was the man, don't know his last name. Thanks.

Paul Jenks

Oct 3, 2014

There are not many car dealerships where you can lease a car AND makes some friends. Thank you Marshall and Jeremy! I love my Forester!

Linda McHenry

Oct 3, 2014

Only place I've ever taken my 2004 Forester....have always been satisfied with the service

Gail

Oct 3, 2014

I love my Subaru! The service I get is always great. They are friendly and helpful. I highly recommend Subaru and this dealership.

webb_woman

Oct 2, 2014

Camp goes out of their way to get my car in for service. They are always very accomodating. I'm greeted with a smile and they remember who I am. Couldn't ask for better customer service.

landsbob

Oct 2, 2014

Due to a bad experience purchasing my last new vehicle from another dealer I walked into Subaru of Spokane with caution and a bit of an attitude. I met Steve Blue and discovered an amazing salesman. He was honest, straight forward and knowledgeable. He made buying our new 2015 Legacy pleasant and stress free. Mary, in finance, finished up our deal and was also great to work with. Thank you Steve, Mary, and Subaru of Spokane.

DM Miller

Oct 2, 2014

Just over a year ago my wife and I bought a 2005 Subaru of Spokane. it had high mikes which was a concern I was assured that i had just received a newer motor and everything else had been gone through Therefore this vehicle would be "trouble free", and were also told b repeatedly that they "stand behind their work and if anything went wrong that we would be taken care of!the minute we left the dealership the car started having issues, Big Ones! We would take the car in for repeairs and they would try to charge us to repair it, worse yet their incompetent mechanics broke other things and ignored major issues with the engine so that they wouldn't have to pay for it. This car was in for major repairs almost monthly. well almost a year after purchasing the car ithad a major issue that has resulted in over $5500.00 worth of repairs to the engine that were all due to broken engine parts that were ignored as well as the motor had been installed improperly by Subaru of Spokane. all told in fifteen months the car has had close to $9000.00 in total repairs!! Spokane Subaru and John Lefriec have not only showed no willingness to correct the situation, they actually told me I was Stupid for believing that they had any integrity!!Avoid this place at all costs, they are absolute crooks!!!oh and several the good reviews that they received on this page were from employees and family members. like I said Crooks!

perin

Oct 1, 2014

We went down to Subaru of Spokane last night after seeing a car online we were interested in. We walked around the lot for a while before being helped, but it was an hour before close so we understood. It was nice to not be attacked on the car lot by a used car salesman right off the bat. We test drove the SUV and made a decision right then that we didn't want to let this car go. My daughter told Eric what she was able to pay cash and he got the price down to it which was amazing. While we were signing papers and waiting several other workers approached us and talked about the great aspects of the car. When all was finalized they even pulled the car up to the door and put some floor mats in! Great experience and will definitely be getting any service the CR-V needs in the future done here!! I would recommend Subaru of Spokane to all of my friends and family and I already know of some who will be looking there soon for a vehicle. When you stop by by sure to see Eric McMahon, great guy that will get you a deal!!

jessenixon

Sep 30, 2014

The sales rep I worked with was very helpful and patient throughout the entire process. My situation was fairly unique and a bit more time consuming than the average sale, but he had no problem working through the issues. Pricing was straight forward and there was no pressure or normal car buying ambiguity. Financing was also straight forward as well.All in all, I'm very happy with the entire experience and would highly recommend this sales rep and this dealership.

timjhendricks1

Sep 29, 2014

I just bought a 2008 Toyota Camry Hybrid from Steve Blue at Subaru of Spokane. I must say that Steve treated me like a true friend as he made the sale of the car so pleasant. We came up from the Tri Cities that Monday morning. Thanks Steve and Subaru of Spokane.

Author

Sep 28, 2014

I came in yesterday after going to multiple other dealerships. I was turned down everywhere. I really needed to get a cheap car for my daughter. When I pulled In the lot, I spoke to Marshall and told him my situation. 45 minutes later I was driving away in my daughters new car!!!! Marshall was fast and professional. He knew what he was doing which was nice because the last few dealerships I visited I seemed to get people who didn't know what they were doing. Subaru of Spokane is a great place whom I would recommend to all my friends and family!!

oscarmyer

Sep 25, 2014

The salesman demanded our keys even-though he and us had already driven our car and went through it to find things that were wrong with the car. He took the keys and went in the back room and gave them to someone and came back out with the bottom line price for our car and the new car price. The trade in price was so low that it reflected what one would think of as a wrecked car even though it was a 2008 immaculate no problem car with low mileage. We asked three times for our keys back as there was no more to talk about. Reluctantly he walked into the back room and I waited by the counter for a few minutes. Then, someone that I had never seen before came walking out of the back room twirling the keys on his finger. He looked at me from 40 feet away and yelled "Are these your keys". I was shocked and said how did I know that I could not see from this far away. He walked toward me twirling them on his finger and proceeded to insult me and told me that he should call the police. I have no idea what he was talking about. I grabbed the keys and told him to do what he wanted and left. What a rude and unexpected experience that seemed to me to emulate a scripted attempt to hold us hostage and intimidate us.

quackshack

Sep 22, 2014

Aaron Hauer and Josh Paparazzo were instrumental in the process of getting our youngest daughter her first car. Aaron directed us to a car we never would have thought to look at, which turned out to be perfect for our needs, and was able to work a deal that got it into our price range. Thank you both! Her reaction was priceless, she loves the car, and her continued excitement is a joy to behold.

Schw5109

Sep 20, 2014

Steve gave me the best price the first time I talked to him I call it no xxxxxxxx pricing we had to order the car so it took some time but when Steve got it my subaru he took it to get the windows tinted and had everyth ready for me when I got to the dealer the only thing I did not like was the finance guy tried to sell me everything under the sun and a acted like a stuck up xxxxxxx if it wasn't for Steve I would of walked out and bought the car somewhere else the next car I buy from steve I will not be sitting down with the same finance guy other then that best car buying experience I have had

Stephen Gant

Sep 20, 2014

Had a great experience purchasing my new 2015 Subaru Legacy. There was some delay form the expected delivery date but the phone calls were made and delivery was expedited. Great customer experience and never felt like I was dropped off for something else.

Marlyn Russell

Sep 20, 2014

Wonderful quick service as well as a doggie gift bag...thanks. The only thing I can say was that 2 days after my service noticed that my car was posting a need to have tires checked??

eric.crabtree.75

Sep 18, 2014

I brought my 2009 Subaru Outback in to the dealership. They took me in right away with very friendly service, fixed the code error and it runs smooth as the day I bought it. They even washed the car. Tim at the counter was awesome. Thanks to all of your staff.

kgeuin

Sep 15, 2014

This was my first time purchasing a vehicle from a dealership. I called in advance on the 4 Runner I was looking at, and Mr. Blue had it all ready for me when I arrived. He was helping another customer, so Josh stepped in and we went for a test drive. The car was in very good condition, and the price was a steal. I expected an uncomfortably long process where I would be stuck with a salesperson only concerned with the sale itself rather than my needs. Not the case at all. Josh was super friendly and helpful, and Tyler made the financial part of the process easy on me. I will be recommending your dealership to anyone looking for a new/used car. Thanks again, JOSH!

Greg Lahti

Sep 15, 2014

Very good service. Had to change pick up time day of appointment and was done early. Thank youGreg Lahti

Leah

Sep 9, 2014

Very low key buying experience! Salesperson Sam was very knowledgeable, respectful, and kept our buying experience stress free!

K. C. K.

Sep 6, 2014

We do not live in Washington state, and it was a 5 hour drive to pickup our new Outback. So our purchase was negotiated long distance. We found the hard to find 2015 3.6 limited Outback online and called for a purchase price and trade-in value for our vehicle. Marshall Cusick handled all the details on-line, including the trade-in value and difference that we would have to pay upon pickup. When we arrived at the dealership, our trade-in was inspected and we were given the value that we were quoted. We wrote a check for the difference and drove home in our new Outback. Marshall did a great job and we would recommend Subaru of Spokane to everyone.

Kimberley Linebarger, new, 2015 Subaru Forester

Sep 6, 2014

~My family and I have only positive thoughts of Subaru of Spokane. All employees are so so nice, going out of their way for you. I feel that Eric McMahon was smart about the whole buying process. He knew the most recent knowledge about the "other dealers". I had a Toyota in mind and he changed my mind right away and I appreciate that. I am in the better vehicle. It was very easy to talk with him and I felt him very honest.

Rita

Sep 2, 2014

Great service! Friendly, courteous,knowledgeable, staff. Flexible shuttle service. Will definitely be back for future oil changes.

gbuchanan08

Sep 1, 2014

I got what I wanted from a very helpful and professional team. I would recommend Subaru of Spokane to my friends and family. Good work.

Beth McGibbon

Sep 1, 2014

Thanks! Subaru of Spokane is wonderful, very professional.

Pick-up Seeker

Aug 31, 2014

Sent them an inquiry, but because I live far from dealership, wanted to have a discussion of cash price walking out the door... but after the first email, they never responded to me again. Guess they did not care about making a sale on a used vehicle.

Vernmart5113

Aug 30, 2014

Spokane Subaru was a very great place to do business. I want to thank my Sales guy Marshall Cusick for being completely honest with me. I had done a ton of research and knew exactly what I wanted and for what price. When I got there to look at the car, the price was actually lower then all my research. I Was very excited about that. Spokane Subaru was a very good experience. Thank you Marshall for your service to our country when you were in the Army!

Olga Lucia

Aug 30, 2014

Not really good at communicating with people. Too pricy

Alice Sidlow

Aug 29, 2014

As usually, I had great service.

Kyanna Fejes

Aug 28, 2014

My experience buying a used car at Subaru of Spokane was very positive. Marshall found me a car to fit my needs and was great to deal with. He is very knowledgable and understanding, and the process was very easy. I highly recommend Subaru of Spokane and Marshall!

Rock E Lively

Aug 27, 2014

Charity provided exceptional at customer service. Very understanding and enlightening! Definitely an asset to the organization!

Cassie

Aug 23, 2014

I was very pleased with my over the phone interactions and day of buying with Subaru of Spokane. They were willing to work with me on the invoice price of the car as well as went above and beyond delivering the car to another state. Upon seeing the car for the first time that I was to purchase, much detail was given to going over every feature inside and outside of the car to make sure I was completely familiar with what I was purchasing.

lMona Griffin

Aug 23, 2014

The Service Dept. at Subaru of Spokane is wonderful!

SubaruSavvy

Aug 22, 2014

Marshall helped me find a used car that fit exactly what I was looking for. My buying experience was no-pressure, no-stress, and Marshall was very friendly and honest. This was my first time buying a car from a dealership and I definitely recommend Subaru of Spokane to anyone in the market for a new or used car!

TMBrown61

Aug 22, 2014

After having a bad experience in the Tri-Cities Subaru dealer I called Subaru of Spokane and they ordered me my Subaru RIGHT OVER THE PHONE and gave me a great price. When I went up to get my car, everything was perfect and exactly how they said it would be. More than worth the drive I will tell everyone to go to Subaru of Spokane!!!

Subaru of Spokane

Aug 22, 2014

The service was 100%. Very much appreciated.On another subject: Why can I buy a new car from a dealer and unless I buy the tires separately, they are not guaranteed? Just think how this looks to a customer if they have an issue with the tires.

loobap

Aug 22, 2014

Marshall was my Salesman and he was outstanding. I would suggest if anyone is reading this, go see him and Subaru of Spokane. The Managers were great as well. Felt very welcome there and will absolutely go back the next time I am in the market.

Bob

Aug 22, 2014

Tim is always very helpful and professional.

Linda Kavanagh

Aug 13, 2014

Always prompt, honest, and courteous customer service. A year ago I bought some tires that were recommended by a Subaru customer service representative. As noted, they have given me exceptional traction and confidence during the winter months and are comparable to the factory tires. When I needed my driver's side mirror replaced, it was done the day I set up the appointment. That's what keeps me coming back!

jeannie

Aug 13, 2014

my oil light went on in my new Impreza Sort Premium after 3,500 miles. Though I have had the car for six months, I thought that it must have been an electrical fault for the light to go on that soon.Indeed, my oil level was down two quarts. Tim ( I think that was his name) in the service dept was very helpful and friendly.It still leaves the question, however, of how come the oil light went on so soon?

phil

Aug 13, 2014

they changed my oil and they washed the car did a fine job!

Doreen

Aug 13, 2014

I was very satisfied with the service on my Subaru. Tim was courteous and professional and my car was repaired the same day I called for an appointment.

Karen Johnson

Aug 13, 2014

The Subaru maintenance and repair people are all very friendly and helpful. Also, Connie is a friendly person to ride with to work and back. I have no complaints whatsoever about Subaru and the people who work there.

Jennifer Compau

Aug 13, 2014

Thank you for your help in choosing the perfect first vehicle for my 16 year old daughter... she was very happy and I was too---Great sales and finance staff!

Pleased Customer

Aug 13, 2014

I had repairs done on my vehicle. Although I have a 3 year warranty on the parts, I am unable to rate the "quality of repair" at this time. However, I have noticed that since I had these repairs done, my vehicle operates much better.

John Cook

Aug 13, 2014

It's odd to say about a business, but I observed a genuine warmth of feeling between customers and employees. I was surprised and impressed. I'm a new Subaru owner, so maybe I'm getting a glimpse of what it is that keeps Subaru customers coming back. So far, I'm happy with my car and the deakership.

Clara clark

Aug 13, 2014

Thank you for your excellent service

Beth D Fox-Stultz

Aug 12, 2014

Great service and fast.

Judith G.

Aug 4, 2014

Marshall Cusick our Subaru Salesman, did an outstanding job. He did not show high pressure, but high concern in meeting our needs. We are very pleased with his great service and can hgihly recommend him and Subaru of Spokane.

jgstamm

Jul 27, 2014

Buying a new car has always been near the bottom of my wish list. The total experience, however, at Subaru of Spokane with Sam LaGrou was excellent, from the initial online chats, to the price quote, to the pick-up of the car, to the tour of the car, to the paperwork, and to followup contacts.

JRN28

Jul 27, 2014

Buying my new Crosstrek from Subaru of Spokane was best car-buying experience that I've ever had. Steve Blue provided me with super service (he even picked me up at my home). He carefully explained and went through all the features of my new Crosstrek. I whole heartily recommend both Subaru of Spokane and Steve Blue. I would rate both an eleven on a scale of one to ten.

Tashala88

Jul 22, 2014

My husband and I have been thinking about purcahsing a subaru for the longest time. We were both hesitant at first about going to a delearship and now we are so happy we did take the chance. We were welcomed by the freindliest car salesman, Dustin. It was the easiest experience and he met our needs and we found the perfect suabru. We are very happy and would recommend Dusin to anyone. He is very knowledagle, friendly and genuine and thats what makes a phenomenal salesman. Thank you Dustin for making our experience fun, easy and one to remember!

agmiller

Jul 13, 2014

Steve Blue was great! Very honest, to the point and thoughtful. He made our experience there special and helped us feel confident in our purchase. Thanks for everything, we love our Subaru Forester!!!

jennymurney

Jul 7, 2014

We worked with steve blue who helped us (long-distance) in the purchase of our new subaru outback. He was a wonderful communicator, straightforward, helpful, knowledgeable, and kind. He went out of his way to assist us, explain decisions, pricing, and everything about the vehicle and our purchase Steve was reliable, comprehensive and just exceptional.it was the single best car buying experience we have ever had. in addition, he helped us with our trade-in and was exceptional herein as well. i intend to refer others (my family and friends) to him as well, and will look for him in the future should we need to purchase another car.

mr4ever

Jun 26, 2014

Aaron took over the task of helping us to purchase a car from another wonderful salesman. We were tired, but a car accident meant that we needed to purchase a car and our hearts and wallet were set on a Subaru. After we finally decided the make, Aaron had to sit with us making the decision on the color and all the other little details. We did not make it easy.But the best part of Aaron was his patience and consideration when the car finally showed up and we were overwhelmed with all the newness and buttons. He kept things clear and simple.......after a day's work...........we were very tired. So it was nice to be treated with kindness as we prepared to take home a brand new car.Oh by the by.........we love our OUTBACK 2014!! It is an awesome car. The team of Sonny and Aaron ........?? We recommend any day.

KramerKyle

Jun 21, 2014

We are definitely Subaru folks, so when we decided it was time to trade in our 2003 Impreza, we knew we would use Subaru of Spokane. We have been very pleased with the dealership and the service department. Our only decisions were which model and color, and the help we received - especially from Steve Blue - has made our new Subaru a very welcome addition to our lives.

chomar61

Jun 14, 2014

While we only came in on a Saturday afternoon to "look around", our experience at Subaru of Spokane was so positive that it resulted in our buying a 2014 Subaru Outback that day. Our salesman Aaron Hauer was extremely courteous, and his knowledge of the Forrester and the Outback in terms of cargo capacity to haul our son's bass drum, and cabin room to accommodate our long-legged family members was very helpful. The quality of the ride from all seats was comfortable. Both Aaron and Jeremy Gourley made the sales experience pleasant. We would not hesitate to recommend these folks at Subaru of Spokane to anyone interested in purchasing a car.

csvincent

Jun 12, 2014

Sales person Marshall Cusick was very helpful, informative and didn't 'play the game' when purchasing my 2012 Subaru. He made the experience very pleasant and would recommend him to anyone inquiring about the purchase of a car. He explained everything about the car. He was friendly and very professional. I didn't feel pressured or hurried about making my purchase.

ralmeida

Jun 9, 2014

Purchased a 2014 Subaru Outback from Steven Blue. He was great to work with and answered all of our questions. He made our purchase as stress-free as possible.

poidawgie

Jun 9, 2014

I leased a '14 Outback 2.5i Premium from Aaron. When I first spoke to him, I let him know that I was considering either leasing a new vehicle, or purchasing a used one. We discussed my desired monthly payments, and we decided that leasing was my best bet. Both he and Mary, the financing person there, made the whole process extremely easy. I would highly recommend them to a friend.

bike4fun

Jun 7, 2014

They were up front right away with the price, which was a very fair price. And the trade in value for our cars was very good. It was a comfortable experience and we are glad that we went there.

sherifiorentino

Jun 6, 2014

I hate buying new cars but Aaron made the experience as painless as possible! I would definitely buy from him again and of course the same dealership, everyone was super friendly.

Mike A

Jun 6, 2014

Good experience Visited Subaru of Spokane to have a look at a 2015 Forester for my wife. She had done her research, and knew almost exactly what she wanted. They didn't have a Forester with the color and options she was looking for, and I was expecting some high pressure to settle on a car in stock. However, our salesman, Marshall, worked with us on ordering a vehicle equipped the way we wish. I was pleasantly surprised to not have to argue with the dealership over this, as past experience with other dealers has been unsatisfactory. The car is not scheduled to arrive for about eight weeks, so we will see how financing goes, but we are very pleased so far. Marshall was very easy to work with. If our experience with this dealership continues like this, we will be back when our other daily driver is due for replacement.

Aveycm

Jun 5, 2014

Visited Subaru of Spokane to have a look at a 2015 Forester for my wife. She had done her research, and knew almost exactly what she wanted. They didn't have a Forester with the color and options she was looking for, and I was expecting some high pressure to settle on a car in stock. However, our salesman, Marshall, worked with us on ordering a vehicle equipped the way we wish. I was pleasantly surprised to not have to argue with the dealership over this, as past experience with other dealers has been unsatisfactory. The car is not scheduled to arrive for about eight weeks, so we will see how financing goes, but we are very pleased so far. Marshall was very easy to work with. If our experience with this dealership continues like this, we will be back when our other daily driver is due for replacement.

ratcgene

Jun 4, 2014

Buying from Aaron Hauer at Subaru of Spokane was the nicest car buying experience I can remember. Based on that, we will drive from Hayden to Spokane for recomended service. I anticipate that Charity Curley will make that a pleasant experience also.

schully

Jun 2, 2014

Excellent customer service. Very kind and helpful. Love the fact that the are not pushy.i would recommend anybody that's going to buy a subaru to come see these guys

Hunter396

Jun 1, 2014

I had a wonderful experience purchasing a vehicle at Subaru. The staff was excellent and very easy to work with. I would recommend all of my friends and family to go to Subaru Downtown Spokane to purchase a vehicle.

pjtaber

May 31, 2014

We were looking to replace our older Jeep Liberty with a newer Subaru Outback. Subaru of Spokane and their salesman Aaron Hauer were recommended to us. Aaron was extremely knowledgeable and courteous. He was able to provide all of the details we needed to make our final decision. The entire buying process from start to finish was quick and painless. We are extremely happy with our purchase and wholeheartedly recommend buying a vehicle from Subaru of Spokane and Aaron Hauer.

PJTaber

May 31, 2014

We were looking to replace our older Jeep Liberty with a newer Subaru Outback. Subaru of Spokane and their salesman Aaron Hauer were recommended to us. Aaron was extremely knowledgeable and courteous. He was able to provide all of the details we needed to make our final decision. The entire buying process from start to finish was quick and painless. We are extremely happy with our purchase and wholeheartedly recommend buying a vehicle from Subaru of Spokane and Aaron Hauer.

Breal70

May 29, 2014

We went in just to see if we could find a new car that would be better for us than what we had currently. Sam was nothing but helpful and stayed until real late in the evening making sure we got what we were looking for. My Wife is nothing but happy with our new Outback and that says a lot to me. You guys should feel lucky to have an employee like Sam because if I had my own Business I would try and steal him from you.Thanks for the late hour and all the help!!Brian and Amalene

newforester6832

May 29, 2014

I considered two other cars (Honda and Mazda) in my search for a new small SUV after reading Consumer Reports reviews. Subaru of Spokane was the second of my three dealership visits. Marshall Cusick was the salesman who greeted me and showed me the Forester model (Touring) that I was most interested in. We went on a test drive and then Marshall very capably answered the questions which I had about the car. It turned out that the Limited model provided all the features that I wanted, so I saved some money in the process. I returned two days later and looked again at the car with Marshall's assistance. Because I had a busy afternoon in front of me, I intended to return the following week to close the deal. However, with the assistance of Marshall, Sam Lagrou, and Mary Alexander, it was possible to complete the transaction in a relatively short amount of time. My overall impression of this car buying experience was very positive.

CPARDUN

May 28, 2014

I have always been interested in Subarus and Chris was the best at explaining and being patient with us. The only part of the experience that was less than perfect would be the financing and insurance portion with Todd. We felt he was a little too pushy anda little condesending when we decided not to purchase an extended warranty or the oil change programs.Thanks, Craig & Cindy

ImprezaOwner671

May 24, 2014

I recently graduated college and was looking for a new car. My dad has driven a Subaru since I can remember and insisted that I look at the new models available. I went to Subaru of Spokane and was amazed by how friendly and eager to help everyone was. After driving the Crosstrek and the Impreza, I was sold on Subaru. Dustin made the process very easy. He explained every step which it made it much more comfortable knowing there were no surprises. I lovey new car. Thanks again!!!

Dkrush

May 23, 2014

Great experience . Would highly recommend Steve Blue. He was wonderful to work with and was the main reason we went with this dealership. Looking forward to future transactions.

Emily

May 23, 2014

Personally, I was looking at a different car at another dealership before I was referred to Aaron H. I was a first time car buyer, and knew at least giving Subaru of Spokane a shot wasn't going to hurt. If I ever want another Subaru, or to experience such fantastic customer service and product knowledge you can bet I will return to this exact same location and ask for Aaron, and I respectfully recommend you do the same. I have never been so happy when it came to cars-- then again I did just get one! When looking at cars, I knew exactly what I could afford and I was told to be forword with Aaron.. so I was, and he wasn't pushy or demanding. He understood my situation and was able to completely work with my budget. I was a little nervous at first, but he was able to keep everything running smoothly and made me feel comfortable the entire time. Any questions about the car that I had, he was able to answer without hesitation. I came out with a '13, certified pre-owned and I couldn't feel anymore safe with the warranty given, and the additional warranties offered (and purchased)! This car will stay with me for a long time and I honestly couldn't have asked for a better experience.

jjvancil

May 21, 2014

I had a wonderful experience at Subaru of Spokane. It was the first and only dealership we went to. Immediately, our salesman, Eric, made us feel right at home and we knew he was committed to getting us the right car. Once we found the car we were looking for, he did a great job not being pushy, but at the same time emphasizing the excellence of the car. Ultimately, we got exactly what we wanted with great service and the right deal.

curleylavine

May 19, 2014

my previous experiences as a female buying large ticket items has not been good at all. steven and jeremy made my buyingexperience at subaru of spokane really enjoyable. they were friendly, professional and completely above board with me. i boughta 2014 crosstrek premium and am completely happy with both the new car, and the people i dealt with. i would recomend stevenand jeremy to anyone looking for a new car.

Candice Denowh

May 19, 2014

Our experience of having Chris Engelhardt, as salesman when buying a 2014 Subaru Impreza last week, was fantastic: his professionalism, expertise, personality and playing no games made it a wonderful experience-am loving my new car! He is a great asset to your sales staff. Tyler was very helpful in completing the financial paperwork.

DuncanIdaho

May 17, 2014

Early in 2014 I decided it might be time to replace my 1991 Explorer which I had purchased new. I dove into the internet and read every review I could find on cars that I felt might be a suitable replacement for my Explorer. I quickly realized that the automobile marketplace had changed a lot in 23 years.I had become a manual transmission guy in an automatic transmission world. I was also a believer in substantial cubic inches and horsepower. Alas, all the 2015 model cars I researched had liters instead of cubic inches, manufacturers who didn't mention horsepower, and only four, count 'em, four cylinders. But also in my research, Subaru stood out from all the rest in Owner Satisfaction, Safety Issues, and Dependability. So I lurked on all the online auto forums and read all the "how to get a fantastic deal on a new Subaru" discussion threads. And there are a slew of them, believe me. I learned a lot.Based on my research, I called several Idaho and Washington dealerships and spoke with sales people who clammed up as soon as I said I wanted to negotiate my purchase using E-mail exclusively. Their main concern seemed to be convincing me that I had to meet them at their respective dealerships in person. However, there was one pleasant sounding fellow who was unfazed by my E-mail request and made me feel right at home.He suggested we exchange E-mail addresses and get started. That accommodating guy was Steve Blue at Subaru of Spokane. He proved to be friendly and very Subaru savvy. He was also perfectly willing to stroll relentlessly into his Sales Manager's office with my original E-mailed lowball offer and my E-mailed counter-offers which finally morphed into an extremely well-priced order for my new 2015 Forester...with, get this, a 6 speed manual transmission. Steve even managed to get my new Subaru order delivered to me in half the time I thought it would take. If you wish to have someone working on your side when you buy your new Subaru...Call Steve Blue! I know you'll be glad you did.

Greg

May 16, 2014

My Wife and I had a great experience purchasing our first Subaru. Steven Blue and Mary were excellent to work with and we would reccomend Subaru of Spokane to anyone looking for a Subaru! We Love our new STI!

rmathias

May 14, 2014

Fair price, salesman was great, they even worked really hard to get me financed (I had no credit yet so they met me in the middle with my larger down payment).Overall they are a good business to work with and the best Subaru dealership in Spokane by far.

Jrauvola1

May 12, 2014

Visited Subaru of Spokane on May6, 2014 and meet sales person Aaro Hauer who showed my wife and I a 2014 Impreza sedan who was quite knowledgeable about the car and arrange a test drive of the car which is all that it took us to know that this was the right car to buy for our daughter's future needs. We get to enjoy this Impreza for now and when our daughter goes off to college in four years we will have peace of mind knowing that her safety while driving is just one lest thing to worry about her when out of our watch. Aaron was really helpful!Financing dept Tyler Holmes arrange a great loan package for us and we were pleased with the terms he got for us. We didn't need to any outside lender for a competive loan and he just topped off a great experience at the dealership! We went home with the new car that night to our surprise! Thank you Aaron and Tyler for a very pleasant car buying experience, YOU GUYS ROCK!The Rauvola family-John-Marilyn-Megan

Greg311

May 10, 2014

My Wife and I had a great experience purchasing our first Subaru. Steven and Mary were excellent to work with and we would reccomend Subaru of Spokane to anyone looking for a Subaru! We Love our new STI!

gurdal

May 5, 2014

We had a really great experience buying a new 2014 Subaru Outback from the Spokane dealership. Steve Blue was great to work with. He was very prompt, professional, and very thorough in showing and explaining all the amenities our new Outback had to offer. Mary Alexandar was also great to work with. She was friendly, informative, and to the point without being too pushy about incentives. We would definitely buy another car from this dealership. Thank you Steve and also Mary!

Kathy K

May 5, 2014

I highly recommend Subaru of Spokane to anyone looking for value and reliability. Both the Subaru brand and the Subaru of Spokane dealership provide both of these important qualities! Every person with whom I've dealt at Subaru of Spokane is professional, intelligent, knowledgeable and honest (yes, I said honest!). My car purchase was actually enjoyable instead of exhausting. The dealership staff asked questions before I thought of them, they were anticipatory and noted/answered every question I had. If you want a fantastic car brand and a competent, professional place to purchase your vehicle, I recommend none other than Subaru of Spokane!

katrushka

May 4, 2014

I highly recommend Subaru of Spokane to anyone looking for value and reliability. Both the Subaru brand and the Subaru of Spokane dealership provide both of these important qualities! Every person with whom I've dealt at Subaru of Spokane is professional, intelligent, knowledgeable and honest (yes, I said honest!). My car purchase was actually enjoyable instead of exhausting. The dealership staff asked questions before I thought of them, they were anticipatory and noted/answered every question I had. If you want a fantastic car brand and a competent, professional place to purchase your vehicle, I recommend none other than Subaru of Spokane!

bobandterry

May 4, 2014

We just purchased our 4th Subaru, this one a brand new Subaru Legacy. We are very pleased with our choice and will always be a Subaru family. Our experiences at Subaru of Spokane has been more than satisfactory and have had a great experiencer with the sales team, finance team, service department and dealership in general. Thank you for making our driving experience a happy one!

tgehris

May 3, 2014

I shopped around. I had three choices. Steve helped me out so much. Way under the price of other dealers. Steve stayed super nice, and was never pushy. Didn't try to sell me anything I didn't want. Agreed with me that shopping around is the way to go. I was more than pleased with my purchase and negotiated a great deal on my new Subaru. I am a very happy customer.

samijoe

May 2, 2014

our experience was awsom,they treated us like people and not just a number, service was great, they answed all of our questions, gave us a great deal, whats not to like, and we love our car. Thank you everyone at spokane Subaru.

EmilyKeenan

May 2, 2014

Eric was amazing! When my family and I fell in love with the Subaru legacy for my car we realized it was just too far out of our price range. We knew this before but tried to see if it could work, Eric did not push this on us at all. Eric called my dad and said they had got a new one In about 2 weeks later. It was a Subaru legacy (my dream car). Safety and necessity is first priority but since this is my first car I was really hoping for color and a sunroof, a shot in the dark in the used car business because it's limited choice. Eric was able to find the car, the requirements my dad had, and even my sunroof and dark blue desire. He called us up when it first came in proving he stays true to his word of not giving up, because I was devastated when my dad said no to the previous. He kept it in our price range and it met every single one of our requirements and I could not be happier. He was never pushy or demanding or forcing. He worked with our time our budget and requirements. He was very patient and the best salesman I have ever worked with. Because of him I am now the owner of a 2004 Subaru legacy, navy blue and with a sunroof :)

357abc

Apr 24, 2014

The entire process was relatively stress free and pleasant. Everyone was friendly and professional, and customer service oriented. All of my questions and concerns were answered to my satisfaction. I really love the car and am looking forward to many happy driving miles. Sam Lagrou was the best, I cannot say enough great things about him. the car is definitely top quality.Thanks for a great experience, especially Sam.

lp233

Apr 21, 2014

After months of deliberation and research, I was finally ready to buy an Outback. I emailed 11 dealers in the pacific northwest with the specifics, and Subaru of Spokane had the best offer. Unlike many of the email responses I got from other dealers, Joseph Allen was straightforward and friendly and provided detailed answers to all of my questions. Joseph was an absolute pleasure to work with...prompt, courteous, and most importantly, he never once tried to get me to buy something I did not want. The whole process was so painless and easy, I would go back there in a heartbeat.

Laura L.

Apr 21, 2014

My experience test driving, learning, and purchasing my first Suburu was great! The staff were relaxed and very informative. I didn't feel rushed or pressured, which was a relief. I would recommend the downtown Suburu of Spokane to anyone!

NewToCarBuying

Apr 19, 2014

My recent experience buying an Outback from Subaru of Spokane was quite excellent. Steve Blue was very friendly and helpful through the whole process. My interactions with him were much better than the interactions I had with sales representatives at other dealerships while I was looking for a car. None of the dealerships I visited had the exact car I was interested in buying immediately available but unlike the others Subaru of Spokane was willing to find a way for me to be able to purchase what I was looking for.Buying through Subaru of Spokane made the purchase of my first new car a much better experience than I was expecting it to be.

hvanderzee

Apr 17, 2014

Buying cars has generally not been a positive experience for me. I recently went to Subaru of Spokane to look at the possibility of purchasing a car. From the moment I walked into the dealership I was sold. Subaru has a great reputation, but there are several dealerships in the area to work with. The employees were very low pressure and seemed concerned with my needs, my financial considerations, and and what I wanted in a car - not on "up-selling" something to me. My sales representative, Steve Bell, was helpful and knowledgeable. He worked very hard on making sure I could get the vehicle I wanted at a price I could afford. He was, by far, the best car sales representative I have worked with over my many automobile purchases. I would highly recommend Steve, and Subaru of Spokane, to anyone considering a Subaru purchase in this area.

JBMitch

Apr 17, 2014

I had the best new car buying experience in my life. Sam Lagrou was helpful and knowledgable and did not ever say the words I dread: "What will it take to get you into this car today?" Sam allowed us to make up our own minds and worked a deal that we really liked. I will continue to recommend subaru of Spokane and Sam Lagrou!

pventress

Apr 12, 2014

Don't bother wasting your time going to any other dealership in the Inland Northwest.Subaru of Spokane is professional honest and the best customer service I've ever received any where. Dustin Capshaw understood our needs and met every single one of them. we wanted the Subaru Crosstrek at the best price we could get it with no hassle. We were in and out so fast you think we stole it. We couldn't be more pleased with the car and how we were treated by the dealership. I am recommending subaru of spokane to all my friends and family where to shop if they need a car in the near future.

Tchaffin0721

Apr 12, 2014

Excellent customer service. Steve is a great guy, he treated us like family. The whole process was simple and buying a Subaru was one of the best decisions I have ever made. Can't go wrong with a Subaru from Subaru of Spokane!

wanda456

Apr 11, 2014

We go in to inquire why the car we started the paperwork for and allowed to pull our credit score was sold right out from under us. We had an appointment at 10 am in the morning the next day to sign the papers and buy it. They lied to our face by telling us that it is illegal to hold a car when many companies we went to allowed such things. They told us this just to make a quick buck. Not only did this happen but Mr. Stockwell disrespected not only me but my father as well. I was very upset by this failure to acquire this car and he had the audacity to say "well if you wanted the car so badly you should have dug into your pocket and paid for it yesterday" need I say more. Never am I going to be shopping here again and referring everyone I know and everyone my father knows being very well known to not consider buying from here. Disrespect and offense is what awaits customers with David Stockwell in charge.

dogday1

Apr 9, 2014

I researched the car I wanted in detail, studying various wed sites, including Consumer Reports. Then I shopped on line for a 2014 Forester and got the best deal at Spokane Subaru. Once I went in to the dealership to investigate further I was offered an even better deal saving me thousands of dollars. The salesman "Aaron" was very profession, knowledgable about Subaru and never pressured me( except by offering me a price I couldn't say no to). I will shop with Spokane Subaru in the future.

progo

Apr 7, 2014

Great experience overall. Aaron could not have been more accommodating and helpful in answering all of the questions that we asked. If/when we need another car, we will definitely be back.

dmkelly5

Apr 2, 2014

Aaron Hauer was excellent to work with. He took his time to make sure we got the perfect vehicle for us. He had been recommended to us by a friend and we will be sure to recommend him in the future. Subaru of Spokane is fortunate to have an employee like Aaron...he is very professional yet also very personable. Thank you Aaron for making our car buying experience a very pleasant one.

JosephLawrence

Apr 1, 2014

I spent a lot of time online looking for a vehicle, and when I arrived at the dealership, I knew just what I wanted. Chris facilitated the buying process with a sense of humor. He made it less stressful than it could have been.

SukaMama

Mar 29, 2014

Sam not only listened to what I said, he acted on it. I had put in a request for information online, and withing an hour and a half 3 local dealers had called me. Sam is the only one who fully listened to what I said on the phone. I've never before had a car salesman come pick me up at home, in the exact car I was thinking of buying ... in order to do a test drive. That sealed the deal. I headed straight for the dealership because I knew after only 3 blocks that I was going to buy that car. I appreciate that he didn't talk down to me, try to talk me into things I have zero interest in or try to up-sell me to a more expensive model. Tyler was equally as good at getting the financing paperwork done quickly and without pressure. Tim called from the service department just 3 days later to schedule time for a package I'd purchased. (I think I was supposed to call to set this up but was so excited with the car I kept forgetting.) Also, before I left the dealership - Sam scheduled my first oil change! Truly excellent service for a Sunday, spur of the moment decision to finally buy a new car. Sam even gave me a tour of the Service Dept so I would know where to go and what to expect when bringing the car in for routine maintenance. That was completely new to me. Superb service!

ShaunMurray

Mar 27, 2014

great experience and prompt attention to our needs. we would most definitely buy another car from the dealership. The process was fairly quick and painless, they have a lot of cars for you to choose from and the price was what I was looking for.

jperiod45

Mar 25, 2014

I had contacted a few local dealers and USAA via the internet and was looking for some good offers. At the same time I was somewhat loyal to Auto Nation in the Valley as I had a positive experience with them purchasing my truck some years back. I was on my way to Auto Nation with the plan of purchasing a vehicle from them and received an offer over the phone from Sam at Spokane Subaru. His first question was, "What do I need to do to earn your business". He made an offer that instantly beat all offers I had. I eventually sat down with a sales person at Auto Nation and while at their dealership was going back and forth with Sam. I had even gotten to beginning the paperwork to purchase a vehicle when the Sales manager (Dave) from Subaru of Spokane called again and repeated the statement, 'what do we have to do to earn your business?" Dave made another offer that Auto Nation could not beat and I drove back downtown to Subaru of Spokane and bought my Cross Trek!Sam was awesome. Straightforward, no B.S. WAITING around with the "well, I have to talk with my sales manager" game. I have purchased 6 new vehicles in my life and he reset the bar as to how professional a sales person can be. From start to finish he treated me like a customer who's business he wanted. Spokane Subaru wanted my business and they got it. To get a call from Dave sealed the deal. Mary, Dave, and Sam were great. Not pushy, respectful, and I never felt like I was just another guy buying one of their vehicles. I WILL recommend them and the overwhelming positive experience I had to anyone I come in contact with looking to purchase a new vehicle. Thanks again Subaru of Spokane. I love my Cross Trek!

neeeceegilm

Mar 23, 2014

Dustin was very helpful not only during the sale but afterword. His professionalism and followup were superb. He has gone above and beyond his job scope.

Ponzz

Mar 23, 2014

Dustin was a pleasure to work with and went well beyond what I have experienced in the past with sales engineers. He even offered to deliver the new vehicle to my home (150 miles from Spokane). Great Job Dustin.I would recommend Dustin and this dealership without hesitation!Mike P

mattandalistevens2

Mar 23, 2014

Let me first start out that I absolutely HATE dealerships. If I had it my way, I would never step foot into one. However, I spotted a car that I have been wanting for a long time. And the funny thing is...it wasn't even a Subaru or a new car at all. It was a 2007 Honda Civic. With that being said, I was still treated as if I was buying a NEW car. Friendly people, awesome facility and really great pricing. I had new tires put on the car, the windshield was cracked, and without me even mentioning it, they wanted to set up a time to have me bring it in and replace it free of charge. I have bought brand new and used vehicles in the past, and let me be honest--they do tend to treat you different in each of those circumstances. I can tell you first hand--that whether you buy new or used here, they will treat you as if you're buying the most expensive car on the lot. I dealt with Eric Meland over the span of 2 days and within those 2 days he kept me in the loop of the car I wanted and even sent me pictures .....any time I asked for them. I would highly recommend anyone in looking here before they look anywhere else for a car---new or used. Last thing--I drove my other vehicle there and after my deal was done (well under the asking price within MY price range), they drove my other vehicle home for me so I wouldn't have to worry about getting it back the next day. Pretty awesome service if you ask me. Hopefully I wont have to buy another vehicle any time soon, but if I do, I'm going here.

jah311

Mar 23, 2014

I could not have asked for a better experience than the one I had with Eric Meland and Subura of Spokane. I never once felt pressured into making a commitment, I was shown many options and any questions I had were answered clearly. Eric made me feel more like a friend than a customer. I was treated with respect, kindness and care. We also shared a lot of laughs and that helped to make my purchasing experience even better. I would highly recommend Eric and Subaru of Spokane to anyone!

Bigcarl

Mar 18, 2014

This was the best car buying experience we have ever had ! Got right to a fair price for everyone involved, and got it done. Thanks to Dustin and everyone else involved.Carl

Scotthallett

Mar 15, 2014

Our purchase experience with Subaru of Spokane was very easy and pleasant. Since I knew what we wanted, I was able to do our negotiation over the phone, with Sonny. Unfortunately, Sonny was sick the following day when we showed up at the dealership, so we never actually met him in person. He had, however, made arrangements with Craig Mesenbrink to meet us and complete all the arrangements. Craig was outstanding. I would recommend Subaru of Spokane to my friends.

Merk

Mar 11, 2014

As a retired Marine, I was both pleased and proud to have Craig as my assigned sales rep. Driving the Forester, at 3200 #curb weight, compared to my Blazer at 3800# continues to be a learning experience. The Forester, as Dan properly explained, wants to ride on top of the slush. I believe both my wife and I, over time, will find owning and driving the Forester to be an awesome experience.My suggestions for improvement would fall into two categories. First, the "sell yourself" or "trade it in" experience could be improved in my opinion. I'd be pleased to pass along my ideas to Craig or David the next time I'm in the dealership.Second, once I was notified by telephone that my Forester was ready for pickup, I should have been advised this process might take several hours. I believe my wife and I were 4th in line waiting for Mary. Blocking out a "special" time for each customer would be, in my opinion, an improvement. Given the fact we were purchasing the Forester for cash, I'm still puzzled as to why all the personal questions were asked.Mary did a fine job explaining the paint protection cost and effectiveness and I hope we will be pleased with the expenditure. Dan says no one has ever complained about the results during the 5 year warranty..

nfccrwr

Mar 5, 2014

David gave me initial guidance with an internet chat. He did not pressure me but was a good resource of information. Dustin followed up the following business day. This was a phone sale to be delivered to my daughter. Dustin was very informative as to the car details as well as registration, titling and fees. When I made my offer, he represented it to the sales manager in a professional manner and called me when it was accepted. Then he helped my daughter by providing her guidance on the necessary documents for registration. This continued even on his day off. Before delivery, he inspected the car, provided mats, and found an extra set of keys through the previous owner. Finally he drove several hours to deliver the car ensuring she would be pleased in its condition. I have bought cars in the midwest and Florida including some from luxury dealers. I have never been afforded this type of service before. Please allow Dustin to provide you with the same service.Russell RoseBarrington, IL

Russell Rose

Mar 5, 2014

David gave me initial guidance with an internet chat. He did not pressure me but was a good resource of information. Dustin followed up the following business day. This was a phone sale to be delivered to my daughter. Dustin was very informative as to the car details as well as registration, titling and fees. When I made my offer, he represented it to the sales manager in a professional manner and called me when it was accepted. Then he helped my daughter by providing her guidance on the necessary documents for registration. This continued even on his day off. Before delivery, he inspected the car, provided mats, and found an extra set of keys through the previous owner. Finally he drove several hours to deliver the car ensuring she would be pleased in its condition. I have bought cars in the midwest and Florida including some from luxury dealers. I have never been afforded this type of service before. Please allow Dustin to provide you with the same service.

thevilmnky

Mar 4, 2014

I stopped in looking for a used Subaru to replace my recently totaled one, Quickly they were able to tell me what they had available (nothing that I wanted). He asked my budget and took me up to look at a new Impreza that he thought I would like and showed me payment options to see if it would be in my budget. Of course I loved the Subaru he showed me but was on a quest for a used one in a different body style. The next day not having found what I wanted I went back and bought that very Subaru i was shown! I love my 2014 Impreza sport and Chris made the purchasing experience as easy and enjoyable as possible. Everyone was friendly and when i'm in the market for my next Subaru I will defiantly come back!

mikesimon

Mar 4, 2014

Best car buying experience ever. Recommended Subaru of Spokane to my sister. Will be back when my lease expires. They delivered everything the promised in a straightforward, timely manner. Competitively priced and a very nice facility.

Legacy14

Mar 1, 2014

I had a great experience at Subaru of Spokane. I took advantage of a great program and love my 2014 Subaru Legacy. I got it just in time for the snow and am so glad to have it. Eric McMahon took his time with me and helped me pick the perfect car for my situation. I will definitely recommend friends and family to Eric and Subaru of Spokane.

legacy14

Feb 28, 2014

I had a great experience at Subaru of Spokane. I took advantage of a great program and love my 2014 Subaru Legacy. I got it just in time for the snow and am so glad to have it. Eric took his time with me and helped me pick the perfect car for my situation. I will definitely refer my friends and family.

cjbarton

Feb 27, 2014

Aaron was great; we looked at a variety of cars spanning a few months. He was patient as we worked to find the vehicle that was just right for me. I heartily recommend him!

kirestinhardin

Feb 25, 2014

Dustin was fantastic to work with! He catered to what we wanted and we ended up buying a great vehicle! We didn't feel pressured to make a purchase and we felt that he was focused on our wants instead of selling us a random vehicle. We had a great experience! Thanks Dustin!

Vdubdad

Feb 22, 2014

Thanks for all of your help Aaron! The family loves the new jetta and we are excited for the many new memories we will have with our VW!

Vdubdaddy

Feb 22, 2014

Aaron at Subaru was an awesome help in finding me the right car at the right price for my family, it was a pleasant experience and I'm safe in saying I'd recommend anyone I know to him for a new car. Thanks Aaron!

Mlbauer

Feb 21, 2014

Dustin was great to work with. He was knowledgable and friendly and best of all he was not a high pressure salesman. We love our new Subaru Outback,

Scubaloon

Feb 21, 2014

I highly recommend Chris Engelhardt. He was very friendly, helpful and knowledgeable about the Subaru I was buying. Mary Alexander in the business office was very professional and was very quick with the needed paperwork. There was nothing in my shopping or purchasing experience that went wrong. I can say without a doubt I would shop at this dealer again.

jbones79

Feb 21, 2014

I was very pleased with the responsiveness of Aaron and the rest of the staff. They were able to match the exact car I was looking for at the right price, in fact better than any of the other dealers I had been to. I would recommend Subaru of Spokane to anyone! Jason

jbones79

Feb 19, 2014

I was very pleased with the responsiveness and attention given to me by Aaron and the rest of the staff. I first approached other dealerships closer to my home but none were able to find the car of my choice or get back to me in such a timely manner as Subaru of Spokane. Much thanks to Aaron and everyone at the dealership. Love my car and very pleased with the outcome!Jason

caminwrx

Feb 17, 2014

I would like to start this review to thank Sam Lagrou for his excellent salesmanship. I went in on Saturday with a friend because he wanted a new WXR. Well, his knowledge and sincerity of his job was so impressive I actually went back the next day (Sunday) and bought one myself. Honestly, was a great experience and Sam has helped with every step of the new car. Thanks Sam, you are well beyond the normal dealer!

ColtonCook

Feb 17, 2014

First and foremost I would like to give thanks and raise to Sam Lagrou for his professional sales skills. Sam was very friendly and truly helped me make my decision to buy my new WRX. Sam was in fact so helpful that the following day, my good friend came back and bought anther WRX from Sam. I can't give enough thanks and praise to Sam. Thanks again!

Laurie Whitcomb

Feb 17, 2014

Thank you! Dustin made the whole experience painless, quick and fun! He really listened to our needs without any pressure and found me the car I wanted. Best experience. I will only buy cars from him here in the future and will send my friends and family. Oh, and I love my car! Those ads are right ... Subaru is love! Thank you, Dustin!

Redleafflower

Feb 13, 2014

We had a great experience with Dustin at Subaru. He was not pushy at all. I have already recommended him to a couple of my friends and co-workers. We love our new Forester.

stinnell

Feb 10, 2014

In the past when I have purchased vehicles at a dealership the sales people have often resorted to high-pressure tactics. These tactics included pressuring me to purchase vehicles that were not in my preferred price range, vehicles I was not interested in purchasing, and options such as extended warranties and insurance. But at Spokane Subaru, there were no high-pressure sales tactics. Sam showed me vehicles in my preferred range only, and vehicles he believed my wife would like (she wasn't present). We quickly found the right car for her and after a test drive, began the paperwork. Tyler Holmes was very expedient with the financing and stayed in my parameters I had set for the interest rate and monthly payment amount. Both Sam and Tyler were very professional and knowledgeable and my my new car purchase enjoyable. I highly recommend both as a satisfied customer!

jaedyn11

Feb 3, 2014

My experience with Subaru of Spokane and with Sam were very positive. They were very quick to greet me. When asked what kind of a car I was looking for, I stated that I wasn't totally sure, and would like to see and get information on several of them. Sam showed me several and discussed high points for each. I left feeling that I had made up my mind that I wanted a Forester, but still needed to look. The price was right and it would give me what I was looking for in a car. I came back to buy and Sam was great. He listened to what I wanted in my Forester, and kept me informed as to when my new car would come. When it came, he went over all the wonderful features of the Forester. I will refer all my friends to Sam and to Subaru of Spokane. It was an outstanding experience.

DMB89821

Feb 3, 2014

Working with Sam was an awesome car buying experience. Sam and Subaru of Spokane is definitely not the laborious car shopping experience I was expecting and dreading. From the moment my wife and I walked into the dealership and met Sam, we agreed that this was not your typical car salesman and he proved us right throughout the process of buying our new Forester. We were ready to buy a car on our first visit (however, not in a rush) should the price and options package fall into line with our expectations. On that day, they had only one Forester and it was not equipped with the options my wife and I had in mind. Rather than feeling pushed into finding something on the lot that would work, we felt that Sam listened to us, and worked with us to find the car we wanted. During the month that it took to locate our car, Sam searched different dealerships and updated me on new shipments and inventory until he found the car that my wife and I were looking for. On the day I went to pick up the car, Sam was thorough in going over each aspect/function of my car, and answered all my questions as we went through the process. I would definitely buy from Subaru of Spokane and Sam Lagrou again.

Spokogrillemaster

Jan 31, 2014

Bought a new Subaru Legacy from drew.I had some issues with the new car and he helped me work through service and have the proper adjustments made.Most salesman probably would have stopped all efforts on the day of sale.

Gizmo2

Jan 27, 2014

Had a great experience would recommend your dealership and Steve Blue . This is the 2nd car I leased from your co. and Steve Blueand if I get a chance maybe I will even lease a 3rd.

MattSa

Jan 22, 2014

Great car buying experience. Steve Blue really helped me buy the car I needed. I got a 2014 Subaru Impreza. It's a nice ride.

LeoG

Jan 21, 2014

I live in Southern California, and my son goes to school at Moody Bible Institute in Spokane, and we needed to get him a used car. After searching online for a couple of weeks, I came across Subaru of Spokane. I spoke with a salesman named Steve Blue, and my experience was great. Steve arranged for a test drive for my son, and my son liked the car. Steve worked with me over the phone for all of the finance needs, and then my son signed the papers at the dealership, and then the papers were shipped overnight to me to sign. Even though I am over 1,200 miles away, Steve and Mary Alexander in finance, made me feel like a hometown neighbor during my great car buying experience.

kf474b

Jan 20, 2014

Steve Blue was an amazing salesman and would answer my questions right away or find a person who could very quickly. This was my first time buying a car and it was smoother than I imagined thanks to Steve and his team!

elmirat20

Jan 15, 2014

My mother and I wanted to purchase a car and had the pleasure to work with Eric Meland. Eric is extremely professional, polite and he really does care about his customers. unlike many dealers that we have been in this dealer's helpfulness and their employees are exceptionally great and I will absolutely purchase my next car only from Eric Meland again because I know he will help me get the best price and at the same time be patient with me that is why I give a 5 plus to them.

Ryansanson

Jan 14, 2014

Very nice salesman. Never felt pressured or tricked. He got is into our vehicle of choice and at a price we felt comfortable with and able to afford.

captbravo

Jan 13, 2014

I purchased my Forester from this dealership as it was the dealer being requested by Costco auto buying program. the experience was very good and Steve was the consumate professional, not letting out of the dealership until I was fully aware of all the features of my new car.

ralmeida

Jan 9, 2014

Steve Blue was straightforward and has an in-depth knowledge of the Subaru product line. He was able to find the car we wanted at another dealership and get it to Spokane to meet our needs.

Mdillon2

Jan 9, 2014

Salesman was informative in the sales process making sure I knew how to handle my Subaru and everything else I needed to know as well.

chris1911

Jan 5, 2014

Dustin was very professional and sincere. I really enjoyed his knowledge and assistance. Besides beating the other dealers in pricing, I decided to go with Subaru of Spokane because of other friends' great experiences there. Thank you Dustin!

smagat671

Dec 21, 2013

Eric was a great help in my first car buying experience. He made it easy , less stressful than I was making it and all around great service. I wiuld definitely recommend this dealership ans salesmen. I will buy all my cars from there from now on!

cowboygeek

Dec 12, 2013

My experience in leasing a new Legacy from this dealer was absolutely superior. More than anything, the staff listens. I never had to say anything twice, and they understood my needs from the start. They beat my target lease payment on the first request, and other dealers in the area didn't even try. Right down to delivery details like noticing my preferred settings on the vehicle I was trading and pre-setting them on my new vehicle before I even sat in the drivers seat. WOW! I should have chosen Subaru of Spokane for my last two purchases! I'll be back.

dejoyner

Dec 11, 2013

We selected the Subaru Forester as our new car because we have heard/read numerous reports that state the Forester is a safe, affordable and dependable vehicle to own. Mike Doak was the Subaru salesperson we dealt with. We enjoyed working with Mike because he was pleasant and did not resort to the "high pressure" sales pitch often employed by other car salespersons. He took the time to answer all of our questions, address our concerns and quickly found the vehicle we requested. All together, we're happy with the new car and the Subaru dealership, but wish the Federal Government did not require TPMS.

Rkennedy12

Nov 27, 2013

I had a great experience at this dealership. Mike was very helpful, nice and never pushy. He made my experience a very enjoyable one. I would recommend working with mike to anyone who is shopping for a car.

jmundy2012

Nov 25, 2013

My overall experience in buying my first car from Subaru of Spokane was positive. The only complaint that I have is that I was given a guarantee that if anything were to happen to my car mechanical or anything else, I was to bring back the car immediately and have them fix it for no cost to me. Well my luck, after owning it for 4 days, someone shot my passenger door with a bb gun. It chipped the paint and left a dent in it. I brought it back and ended up talking to several people who eventually led me to their shop. They told me it was going to cost me $600 to fix a tiny hole in my door. All I wanted and all I asked for was to put a patch on it to keep it from rusting. I told them the guarantee I was promised but no one would follow through or even call the dealership about it. I am disappointed that I was not given the guarantee I was promised, but my overall car buying experience was nothing but positive and I will be coming back to the dealership to buy my next car.

achasb

Nov 22, 2013

I LOVE my new Subaru Forester (2.5i Touring). Working with Aaron Hauer to make a choice and to actually purchase this vehicle was a breeze. I have never had any experience with a car dealership as good and actually enjoyable. Aaron answered all my questions, took care to order just the options and accessories I wanted, kept me updated on the delivery process, and made the purchase the easiest ever. He knows how to work all the bells and whistles, too, so he was a good teacher and got me started learning about my new car. I got a great price on my new Forester and a good price for my trade-in. Great job, Aaron -- and Subaru of Spokane! Thank you!

Jess15

Nov 20, 2013

Craig and Sonny were awesome! I had previously gone to a different dealership to purchase a 2014 Forester and they wouldn't help me at all. My sister called Craig to help me out as she had bought her Forester from him. Craig had the paperwork done and ready when I showed up. I had to verify some information and sign paperwork. They made everything very easy and no hassle. I loved working with this team. I will definitely be going back when I'm ready for a new car and will refer others. Thanks guys for giving me a great car buying experience!

Brandon Need it today "K"

Nov 11, 2013

I was crunched for time and explained my situation to Eric over the phone and in person for a used vehicle. He was sincere, knowledgeable, and extremely helpful. I told him that I needed to visit a couple of other lots but would stay in touch throughout the day. He was the only sales guy that kept his word. I was leaning towards a honda at the time on a different lot and he made sure that the communication was there even though it was a different place. I appreciate the hard work he put in because the other places wanted to do everything via text message. Eric was personable and was able to put my wife at ease, since we were buying a car on her birthday for me, and that made it much nicer. Honestly I hope Eric gets a chance to read this because he is the reason I bought this car. Subaru should honestly look at using him as a leader for sales strategy and sincerity. I would definitly buy again from Spokane Subaru, but only from Eric McMahon. I will be there in about 3-6 months to buy another car. Probably a Subaru. Thanks Eric

fdenison

Nov 11, 2013

Salesman Steve Blue appeared busy when we arrived at the show room entirely unannounced, but stopped what he was doing and quickly focused his attention on us to provide the answers to our questions. We immediately became his priority and he was very pleasant and professional in dealing with us. We bought our vehicle through the Costco Auto purchase program, and Steve made the decision & purchasing process quite simple. He went above and beyond by staying late to finalize the purchase on the day our vehicle arrived, and even came back the following day on his day off to finish up the process. He was very knowledgeable about the vehicle and took the time to ensure that we understood the vehicle and all of it's controls ect.Tyler in finance was pleasant and professional as well and working them both made the purchasing a breeze. We would buy from Steve and this dealership again, and have already made recommendations to a family member to meet with Steve.

Grandma M

Nov 6, 2013

Tom Hunter was very knowledgable about Subaru's. He was a pleasure to work with and we would work with him again when I purchase my next Subaru.

Tom and Nancy

Oct 31, 2013

We went to Spokane Subaru looking for a new or used Subaru. We fell in love with the XV Crosstrek, after going there expecting to buy an Outback or Forester. Tom Hunter and Sam Lagrou were great to work with. They were patient with us as we test drove multiple cars till we found the one we liked best. When they didn't have the exact color we wanted on the lot, Tom, Clinton and Jeremy worked tirelessly to find one with the features and color scheme we wanted. When we went down to pick up our car, Tom Hunter was very thourough in showing us all the features of our new car. He was as genuinely excited in finding the right car for us as we were in getting that car. Subarus last a long time, but when we do need a new one, we will go back to Spokane Subaru and Tom Hunter.

bvanguilder

Oct 30, 2013

Rating our experience on the purchase of our 2014 Forester and working with Dustin: all 10's. He did not oversell us as he knew we are a returning customer (since our purchase of our 2000 and 2011 Foresters), it was a natural fit for us. We have received great service from them for the past 13 years. Purchasing a new car is not an experience most people can look forward to but we are able to state it was a great one for us. Thanks to Subaru of Spokane.

Idahosubarushopper

Oct 24, 2013

After having a terrible experience at Parker Subaru in Post Falls we decided to go across state lines and give subaru of Spokane a chance.Drew was very upfront an honest throughout the whole process.My only complaint is after he was finished with his part of the paperwork it took nearly 2 and a half hours to go in and talk to the finance manager and nearly an hour to finish paperwork with them.I would only suggest maybe being better staffed in that department.

New Outback owners

Oct 23, 2013

The car sold us! Tom Hunter made the buying process easy, with no pressure and lots of help. Went as far as to help us set up our phones :)

Janet2013

Oct 22, 2013

What a wonderful experience. I really hate buying a car, but had heard wonderful things about Mike and it was all true. Mike was a pleasure to work with, went the extra mile and he had a great sense of humor... which was really important dealing with my husband. We also worked with Tyler and he was a pleasure to deal with also. We would not hesitate to buy another car from Subaru of Spokane... it was a great experience all around. Thanks Mike, you are the best!!!

martyding

Oct 22, 2013

We appreciated Mike's help in chosing our new 2014 Subaru Forester Limited. We never felt pressured and i personally appreicate that. He gave us time to think about the choices we had and explained the differences. He answered all questions asked and made sure we understood what was explained to us. I appreciated when he took us out for a test drive that we were able to drive on a rough road as he wanted us to see how well the car handled. It handled very well and the ride is so smooth. I felt he gave an honest opinion or suggestion to what I wanted. Mike kept us informed on the status of the car as the color we picked was not in Spokane. We were expecting it on Oct 25th and to Mike's surprise it came in a week early and it was such a nice surprise for us as well and to be on weekend was even more fun we had time to enjoy the car even more.We will continue to recommend Spokane Subaru and Mike to everyone. We have my 2009 Forester, and our son owns a 2010, as well as my sister-in-law who owns a 2011 and I have a 2014. We have family in California who purchased a 2013 Forester too so we all own a great car.Thank you very much for such great service and care.Virginia & Rich Omoto

ducatidick

Oct 22, 2013

Buying a new car can be an event of stress and unhappiness....NOT HERE !!!...Working with Dustin, Tyler, and the Sales Manager was an absolute pleasure and very enjoyable event, and made buying another new car what it should be..... FUN..... rather than a bunch of _______. These folks know what they are doing, waste no time, are extremely thorough in their knowledge and product offerings as well as making certain that all points are covered and that you know what EVERYTHING is... and what's available and why. (whether it fits you and your needs... or not)... no pressure.... no games. Dustin provided me exactly what I wanted... NOT just some model he had in stock (even though it was in stock).... Dustin explained everything from all options down to the tires.....an excellent guy and the service he provided was top shelf ! This dealership and the staff provide true quality service and assistance. I'll be back. You can go there with confidence that all this is real and factual.

nicolealejo

Oct 21, 2013

Eric was by far the best car salesman that ive ever dealt with. He was very friendly, helpful, and professional. He helped us get into a reliable new/used car in the price range we wanted and payments we could afford.

james_goss3769

Oct 18, 2013

I was nervous about purchasing a new car at first. I have heard/read far too many horror stories about purchasing a new car and was very wary about the experience. However, I will be going back to Subaru of Spokane for any future purchases, new or used, I actually enjoyed the process. Dustin was great! He didn't try to pressure me into anything that I didn't need or want and I felt like I had an inside advocate, not that I needed it. Mary was more than happy to help with the process making it as smooth and enjoyable as possible and I walked away with a great car at a great price!

Greg and Jackie

Oct 17, 2013

We wanted a quick straight forward no fuss car buying experience and were super happy because that was exactly what Tom Hunter delivered. We referred my father-in-law to Tom because we new they would like him and his approach as well. Thanks a bunch Tom for making everything easy and enjoyable. Greg and Jackie

syoung30

Oct 17, 2013

I had the recent pleasure of working with Dustin while going through the daunting task of purchasing a new vehicle. He was very easy to work with and listened to my wants in a vehicle. I highly recommend doing business with Dustin!

Crosstrek Carol

Oct 14, 2013

I finally parted ways with my 2003 Subaru Outback after 9+ years. I bought it from Subaru of Spokane and always had it serviced by them. By the way I highly recommend the Lifetime Oil Change program the service department offers. It was a great car and I knew Id be buying another Subaru when the time came to get a new one. That day came on Oct 4, 2013 when I purchased a 2014 Subaru Crosstrek. I worked with salesman Tom Hunter who was very easy to work with and made the whole experience painless & fun. Tom came in on his day off to present my car to me when it arrived and even showed me how to use the new Bluetooth feature. My car is the perfect size for me, handles like an expensive car, has great options & gets good gas mileage. And again I bought the Lifetime Oil Change program. I love my Subaru Crosstrek. The showroom & service department are exceptionally nice with TVs to watch while you wait and the free pop-corn is a yummy bonus.

Stephen S.

Oct 14, 2013

Tom Hunter was extremely helpful and flexible throughout the whole buying process. We took a couple of days to make our decision and he never pushed us or misled us like you hear about so often at car dealerships. A very easy and stress-free transaction.

New Subaru fan

Oct 14, 2013

Love the 2014 Outback we purchased from Tom Hunter at Subaru of Spokane. Easy, straightforward process at a competitive price. Would definitely work with this salesperson and dealership again.

Duchess

Oct 14, 2013

Both Tom and Sam were incredibly helpful and knowledgeable about the cars I was looking at and helped me narrow my choice to the one fabulous car I bought yesterday!

RS13

Oct 8, 2013

When I read these reviews on this dealership/employee Steven Blue, it nauseated me and led me to write this review. Drive the extra miles and go to McCurley Integrity Dealership in Pasco WA. Their name says it all... I am contacting Subaru Corporation back east as well to tell them how horrible our experience was with Lithia Subaru of Spokane. We were treated very rudely in just the five minutes that we dealt with Steven Blue (there was a witness) He wanted us to PAY for a car up front, before we would be allowed to even see the car. He was insulted that we wanted to "SEE IT, FEEL IT, TOUCH IT: (his words) and yes, even DRIVE IT before we bought it... when we declined we were told we were wasting his time. He told us in order for us to see a specific car that was not at their dealership we would have to pay a $300.00 non refundable deposit.to have it traded to his dealership. Later the manager told me $200.00 and even later another salesman told me it would not cost nothing if I would come and see it once it was in.The car was not there on the day that we were scheduled to see it,,, so we drove to Pasco, saw the car, drove it and immediately bought it from McCurley Subaru and had a pleasant experience. This review is just the tip of a huge iceberg...Skip Spokane and go to Pasco, it will be worth everyone's time!

Fozzie1

Oct 2, 2013

Aaron really made the car buying expereience, well, a great one. We felt absolutely no preasure and vey comfortable during the process. He knows his product. I had done my research and his answers to our questions were right on. He bent over backwards to get us a great deal on a Forester and drove several hundred miles to pick it up. Being a dog lover he welcomed our dog into the showroom instead of her having to sit in the back seat of the truck for a couple of hours. Very happy with our Forester Premium 6MT. Thanks!

remail517

Oct 2, 2013

Excellent professionals, good communication and team work! We are very happy with our purchase. Steve was extremely knowledgeable about the car and knew the Subaru bumper to bumper. Very patient with our demands! Mary and Tyler were very supportive and made our day easier!

cbwilkins

Oct 1, 2013

I have been looking for an older Subaru for several weeks through private sellers/ auto trader and local dealers in my Moscow/Pullman location. It has been hard because the cars were either selling faster than I could see them, people were dishonest or unhelpful, or due to scheduling conflicts it was difficult to schedule meeting times. All of these past few weeks were topped off with a really negative customer service experience at a local dealership. I then went to the Subaru of Spokane website and contacted them through the on-line chat which was quick and easy and was then connected to Eric Meland who was kind, knowledgeable, funny and provided over the top customer service... He and Sonny Langdon DELIVERED my car to my doorstep in Pullman. What an amazing experience after having so many poor ones in recent weeks. I was able to get the car I wanted, the price I wanted to pay and I never left my house. I would highly recommend Subaru of Spokane and Eric Meland to help you with your next car purchase. You won't be disappointed.

Schlossmc

Sep 29, 2013

Dustin was very helpful finding me the Outback I was looking for. The entire process was painless. I appreciate the no pressure atmosphere also. I will recommend downtown Subaru to my family and friends.

drdauphin

Sep 28, 2013

We went the Costco auto buying program and were quickly contacted by Steve Blue. He was very responsive and low pressure throughout the process. The exact car we were looking for was not available in Spokane, but Steve tracked it down and made a dealer trade for it. The car arrived on schedule and was everything we asked for.When we went to pick up the car, everything went smoother than expected. Steve went above and beyond our expectations and showed us how to operate EVERYTHING on the car! We had never seen this much effort from a car dealer to ensure we knew everything about our purchase. I would definitely recommend Steve and Spokane Subaru.

rpdavis1943

Sep 28, 2013

Working with Dustin was a truly stress free experience , no pressure was put on my wife or me at any time . Dustin presented the facts about the cars and was attuned to our needs . Having the freedom to pick or not pick a car made choosing one ( a car ) easier for us . We are pleased with the car and the experience !

Tribalman420

Sep 27, 2013

When considering a new vehicle purchase, I was well informed and not pressured with my decision. I would definitely recommend buying a vehicle from Subaru of Spokane.

zackthomas54

Sep 21, 2013

Deal was zero pressure and very relaxing. If I could do business with Steven Blue in all aspects of my life I might actually like to go shopping. I will definitely do business with Subaru of Spokane again!

Silverprinzess14

Sep 20, 2013

Dustin has wonderful customer service and was a pleasure to work with! He listened to all of my wants and needs on a car and found one that was perfect for me!

drinkdrake1

Sep 19, 2013

We bought our new Subaru Forester from Steve Blue on 1 visit & in a few hours we drove it home. We felt respected, well treated and not pressured to make our choice. We were offered additional services but without undue pressure or influence by both Steve and Mary. This was the most enjoyable car buying experience either of us have ever had and will be back if we need another vehicle. Using our Costco Car Purchase connection that this dealership participates in, made pricing the car effortless and the company did everything we asked to be done before we accepted our new Subaru. Thanks.

Gwgoertz

Sep 19, 2013

It was a good experience. Steve was very helpful and friendly. The Costco program makes buying a car much more transparent and less stressful. Overall we got a good car for a good price

Steve Blue

Sep 17, 2013

We visited the Subaru of Spokane dealer and had many questions. Not only were they all answered, but we found exactly what we wanted. Our sales guy, Steve, Was Excellent. He even went to another dealer and got us the car in the color we wanted. He was very kind and full of information. The entire dealership was well laid out and everyone very friendly. We were Toyota buyers, but I think Subaru has us now.

cmelville

Sep 17, 2013

My husband and I decided to stop by and look at a Subaru as we had heard wonderful things about them. We were immediately greeted by Eric with his friendly smile and hand shake when we walked into the store. We told Eric we just wanted to check out the Subaru cars . . . not purchase one. It became apparent quickly that Eric believed in Subaru and he showed us four different cars explaining the differences between them and answered any questions we asked. We told him how much we could spend "if" we were to purchase a new car. After much discussion Eric came back with an offer to meet our budget. There was no pressure to purchase . . . the vehicle sells itself with a knowledgeable and friendly salesman who believes in his product . . . I would definitely recommend Eric and Subaru of Spokane to anyone. We could not ask for better customer service and our experience has been wonderful. We look forward to continued service from Subaru of Spokane! Thank you.Fred and Cindy Melville(509)937-4521

nularry

Sep 17, 2013

We visited the Subaru of Spokane dealer and had many questions. Not only were they all answered, but we found exactly what we wanted. Our sales guy, Steve, Was Excellent. He even went to another dealer and got us the car in the color we wanted. He was very kind and full of information. The entire dealership was well laid out and everyone very friendly. We were Toyota buyers, but I think Subaru has us now.

gpcskis

Sep 14, 2013

These people were great! We compared 3 similar small suv from 3 different dealers in DT Spokane. Not only did we like our Subaru by far the best. It came with all the features we wanted. The other 2 well known brands we would have had to go to their very top of the line to get heated seats. My wife and I could not be happier. Bravo DT Subaru ! We are very happy for all that you have done for us. Greg & Esther Collin

PatAudett

Sep 14, 2013

Good job very happy to work with Steve blue he took care off every detail I wood deal with Spokane subura again I was very happy

Jennifer Shuman

Sep 12, 2013

I bought a used low mileage Jeep at this dealer and the salesman Eric was amazing. However 6 months later at 37,000 miles the transmission completely fell apart from the inside out. It was towed to another dealership due to Subaru being closed and they told me that having had this vehicle such a short amount of time that there was no way the service dept at Subaru did thier inspections of it because it should have been caught at that time. I called Subaru and they knowing my situation and thier roll in this still quoted me higher then anybody for the transmission repairs. I went elsewhere and the day after I got the new transmission in the car the engine started misfiring. I went into the Spokane Subaru dealership and talked to the guy that sold me the car and explained to him the problems I was having with it. I told him I wanted paperwork proving that it had been inspected before purchase and he said no problem with that. He wanted me to talk to a manager and I waited around with my children for the manager. When he came out he was extremely rude, not even allowing me to talk. I asked for the paperwork and he made all kinds of excuses on why I couldnt have that proof. Everytime I would open my mouth to talk he would quiet me. I have never dealt with somebody so rude in this buisness and we buy a lot of new cars. I still do not have the proof I am requestiong. I will make sure nobody I know goes into this dealership. And I will make sure that the way thier people treat the customers and the quality of thier cars is known.

jennshuman10

Sep 12, 2013

I bought a used low mileage Jeep at this dealer and the salesman Eric was amazing. However 6 months later at 37,000 miles the transmission completely fell apart from the inside out. It was towed to another dealership due to Subaru being closed and they told me that having had this vehicle such a short amount of time that there was no way the service dept at Subaru did thier inspections of it because it should have been caught at that time. I called Subaru and they knowing my situation and thier roll in this still quoted me higher then anybody for the transmission repairs. I went elsewhere and the day after I got the new transmission in the car the engine started misfiring. I went into the Spokane Subaru dealership and talked to the guy that sold me the car and explained to him the problems I was having with it. I told him I wanted paperwork proving that it had been inspected before purchase and he said no problem with that. He wanted me to talk to a manager and I waited around with my children for the manager. When he came out he was extremely rude, not even allowing me to talk. I asked for the paperwork and he made all kinds of excuses on why I couldnt have that proof. Everytime I would open my mouth to talk he would quiet me. I have never dealt with somebody so rude in this buisness and we buy a lot of new cars. I still do not have the proof I am requestiong. I will make sure nobody I know goes into this dealership. And I will make sure that the way thier people treat the customers and the quality of thier cars is known.

bevsub2

Sep 9, 2013

I needed a vehicle immedialely and was able to work with Steve Blue in purchasing one. When i decided on the model it was not in stock so Steve found one out of Spokane and got it for me in the time required. I really appecialted it as I was without a vehicle. When the vehicle arrived he went over all aspects of it which was appeciated as the newer model had more things that I was not familiar with. He did a get job of getting whatever I needed for the vehicle.

SusanWilliamson

Sep 7, 2013

I highly recommend Steve Blue , Tyler Holmes and Subaru of Spokane. As a widow this was my first buying experience on my own andthey both respected my financial situation and were very helpful without pushing me. . Steve helped me find the Forester I wanted and put a hold on it till it was delivered which took only 2 weeks. He was also very careful to show me all the new features and how they worked. I was very comfortable working with both Steve and Tyler and would highly recommend them as well as the dealership.

lynbyrne

Sep 6, 2013

Dustin Clapshaw was extremely knowledgeable about the Suburu Forester, including recent safety tests. He was very helpful and skilled at training me about features of the car after I purchased the vehicle. He was careful and helpful with unique features while we did a driving test. He answered my questions, and worked with me to understand new features of this car (my old car was 12 years old).I recommend his work very highly.

LyraM

Sep 4, 2013

I will recommend Eric to anyone looking for a Subaru. He made the process much better than I could have expected. Superb customer service skills!

kmccollum

Sep 2, 2013

My son and I came into the dealership because we received a letter in the mail on trade in;"s. Our sales person was Steve Blue and hed did a great job helping Matt and I select a rig that fit my sons needs. He worked hard to give us a good price. My son loves his truck and this was made possible because of Steves ability to work with us in a non pressure, timely manner. thanks Kevin McCollumkmccollumat

Gilder Chi

Sep 1, 2013

Eric McMahon at Subaru of Spokane took great care of us! He found us a great used car and walked us through the entire process of the purchase! We couldn't be happier!

Melanie Chi

Sep 1, 2013

We went to Subaru of Spokane kind of as an afterthought. We thought we were in the market for another Toyota, but we stopped at Subaru of Spokane on the way. Boy, am I glad we did!!! We got a great used car that we have been beyond pleased with. Eric McMahon was our salesman and his customer service was outstanding! We have sent several people to see him since and will definitely go back to Subaru of Spokane!

anniefox22

Sep 1, 2013

Eric was very helpful and determined to find the right vehicle for me for the right price. He was not overbearing or pushy like some salesman can be. He made it a pleasurable experience since buying a car can be quite difficult and frustrating. I will definitely be coming back when I decide to get another Subaru!

kerne

Aug 31, 2013

Eric was amazing! I referred my mother to go to him for a new tribeca. He did everything he could to give her the best deal. He was so friendly and honest. He answered every question she and my father had. They even referred a family friend that night after they left the dealership. He will always be the one we talk to or send anyone to interested in Subaru's.

angelascar

Aug 27, 2013

Bought our new rig from drew and Spokane subaru.He took plenty of time to make sure this was the right one for us.He even took extra time to pair our phones.We will gladly send friends and family your way.