Used Cars for Sale at Subaru Of Wakefield in Wakefield, MA

Will17

Nov 3, 2016

This was the second Subaru Forester I purchased from Subaru of Wakefield.I traded my 2000 for a 2017.Frank Belluschi was friendly, knowledgeable and easy to get in touch with.I especially appreciated his doing the Registry work.

Lkou781

Nov 1, 2016

I had an inspection, but failed due to inner balding of the tire. Did not want to be driving with the red "R" although I needed to as it is my only transportation for work, so I called Subaru. Called the service department, female operator picked up, and asked regarding a tire service adding on about my situation regarding the red "R". So, I asked about tires and talked to Brandon in the parts department, answered all my questions gave all the price even the total estimate, then proceeded back to the the service female operator, I asked if I can drop the car off today and get a loaner vehicle and leave my vehicle there until it was able to get it service and was willing to pay the days rented, but she just flat out said "no"... So I was in a panic because I didn't want to drive with a rejected sticker. Later, asked to be transferred the parts talking Brandon regarding the tires since he had a set reserved for me to be canceled but I explained my exact same situation and understood my issue, so he kindly went and done more than I expected and talked to the service department and managed to get me in that day, also somehow got a loaner vehicle available.... when the female said no prior. If it weren't for Brandon I would be a mess. Friendly, helpful, and very professional, and went beyond what was asked.

Chefmike73

Oct 31, 2016

This was my sixth car I purchased from Al and as always everything was great. The whole team is on point. I'll be back again to talk to Al

TomJ

Oct 31, 2016

I bought a new 2017 Subaru Outback and Perry Mallias & Kenny Bettano were excellent in every respect! Thank you for a tremendous customer experience at Subaru of Wakefield..

adeplib

Oct 29, 2016

This is the third car purchase we have done over the past several years with Perry Mallias at Subaru of Wakefield. Each time we received tremendous customer service. Perry has earned our trust with a no b/s approach to selling cars. He has tremendous skill with knowledge of product. He is passionate about his job and it shows! On our end we do our homework and come into the dealership knowing our "number" in terms of what we are willing to pay. Each time Perry was able to give us an offer several hundred dollars lower than our number. Perry has been a joy to deal with and has taken the pain out of new car buying. Needless to say our next car will be purchased through Perry at Subaru.Larry and Katrina Poirier

SubaruRocks

Oct 28, 2016

I went in to purchase a new Subaru Forrester (my 2nd) and Christian was super. She even let me drive to make sure it would fit in my garage!!!

aili

Oct 26, 2016

I walked in without an appointment. Initially just want to get a sense of what type of cars I may like better. After two test drives, I know I want the Subaru crosstrek. And the price I was given is the lowest price I found online. So I bought it. I just wish I could be told or demoed more about the new car

AstonBoy

Oct 26, 2016

We bought a used vehicle from the dealer (Toyota 4Runner), and they also allowed me to tow my other car there and park it when it was damaged by a pothole on the way to pay for the Toyota. The interactions were friendly and efficient - a family-oriented business.

Matthew Goon

Oct 26, 2016

Sydney did a great job showing me the different models and describing the differences between them. He was informative and suggestive without being pushy. I was allowed to test drive a couoke mussels to get a feel for each one.

Miguel

Oct 25, 2016

The dealership was great, also the service department was great.Only thing that I would complain was the fact I asked for remote started installation when I purshased the car but when I when back to pay and give the insurance information they did not told me anything. They only told my the day I pick up the car. I think they should had told my right when I asked for but I can always get an aftermarket one installed.

anonymous

Oct 25, 2016

My experience was simple and easy. I am an ASHA member so I was able to get the special price. There was no haggling and Sydney was knowledgeable and easy to work with.

SpizzyP

Oct 25, 2016

My salesperson was Sydney VanDyk. I really liked working with him. In fact, I was going to test drive a few other cars and do a little more research, but I wanted to give him the sale because of the interaction. (I had more or less made a decision - the additional test drives and research was more to reassure myself). He was very knowledgeable about the CrossTrek and didn't give me any kind of hard sell. The negotiating process went smoothly and quickly - no haggling. When I went to pick up the care he helped load my Contacts and went over the basic operation of the car. I would definitely seek out Sydney in the future and recommend my friends to him.

Meryl Mailloux

Oct 24, 2016

Christian greeted us when we first arrived and was fabulous throughout the whole buying experience. She helped us determine the best value for our dollar and was very knowledgeable about each car we considered. When we picked up our car late in the evening, she stayed after hours to ensure we had gone over all the features of the car. When I decided I wanted to purchase a few additional accessories a few days later, she did not just send me off to the parts department. She escorted me in and stayed with me until everything was ordered and I was in the queue to have my car serviced. She is not just about getting a commission. She was determined to make sure I left the dealership with everything I wanted and needed. When I am ready to purchase another car, Christian will be the salesperson I will seek out. The dealership as a whole was fantastic.

ND

Oct 23, 2016

We were dreading to go car shopping but found a car we wanted online.... at a dealership. We found that car at Subaru of Wakefield. We reluctantly went on a Saturday afternoon and met John. He was warm, friendly, and accommodating. We told him the car we were looking at online and that's what he showed us. He did not try to pressure us into a more expensive car, or into something we really did not want. Instead he gave us all the information we needed on that particular car. We made a deal that day. John truly made the whole car buying experience not only tolerable, but enjoyable. Thank you John!

jcala23

Oct 20, 2016

Great experince for buying a new car. Perry was very professional along with the other sales personnel. When I also went to pick up the car, he did another thorough inspection to make sure the car was perfectly clean. Great dealership, would recommend to anyone.

Kim & Kevin, Malden MA

Oct 19, 2016

Thanks to Perry Mallias who was our salesman when we bought the Subaru Forester 2016 in last October. He had an excellent customer service and was very patient to answer all the questions we had. We are so please that we made a good choice.

Peg0404

Oct 15, 2016

Frank was very pleasant, even coming in on his day off because that was the day I could pick up my car. He was very patient with me, explaining all of the computer aspects of the car and even setting up my phone so that I could make and answer my phone while driving, just the nicest and most cheerful man considering how computer illiterate I am and how long it took him to explain everything to me.

HappySubaruFamily

Oct 14, 2016

Mark Roberge was our salesman when we bought our 2014 Subaru Outback. He was patient and informative. We looked at several dealerships and ultimately came back, in part because we wanted to work with Mark if we could. He made sure were were comfortable with the car, and was great at communicating with us from beginning to end of the process. We are loyal Subaru of Wakefield customers now!

Dapper71

Oct 9, 2016

Perry Mallias was our salesman when we purchased our first Forester in 2014 and again when we purchased our second Forester this month. Everything went along very smoothly. Each person we dealt with was professional and knowledgeable, all doing their jobs well and making our purchase easy. We highly recommend Perry and Subaru of Wakefield.

Ling

Oct 6, 2016

Good place and big car park. Nice coffee and pop corn. People in the office are very nice. Especially Perry Mallias who are not only of good attitudes, very efficient, helpful but also very considerate.

subahguy76

Oct 5, 2016

Painless, and easy with the help of Frank and Ken and their expertise and years of knowledge it made the process of buying car a lot of fun. The showroom is great - low key and inviting!

Lb

Sep 28, 2016

I worked with Frank, he was very professional and low key. He had the Carfax ready to go for all the cars I was interested in. After the test drive the negotiation went very smoothly and after a bit of back and forth we came to a great agreement. The coffee was good too! I would recommend Frank to others.

Claire

Sep 26, 2016

I discovered that I was missing the key for my locking lug nuts right before a trip to Montreal. It wasn't in my glove box or the wheel well of my Crosstrek. I worried during the entire trip - what would happen if I got a flat?Within the week of my return I was at the parts department talking with Jeremy about my missing "key". He asked me some questions, went away, came back and said "I checked with the mechanic that installs them for your salesman and he doesn't put them anywhere different. Can I go out to your car with you and just check for them?"So off we went. Jeremy checked the glove compartment, raised up the lid on the wheel well for the spare tire. No key. We came back and off he went to talk to someone else. When he came back we discussed what I could do short of having the key remade. Jeremy said that I could buy another set of lug nuts at cost and that the service manager wouldn't charge to take the old ones off and put these new ones on. They just couldn't do it today - it was 3:30."No problem. I can schedule a convenient time.Jeremy was polite, concerned, and accommodating! He went out of his way and took the time, even when he had another task to do. I will definitely return to this parts department for all my future needs.

Tom R.

Sep 25, 2016

I bought a Subaru Forester from Al in 2003. It was a wonderful car and lasted until this summer (thanks to what always seemed like solid repair work, also from Subaru of Wakefield). I went back to Al again this time and he was great - took care of every detail, helped me get the most in trade-in for the old car, didn't promise more than he could deliver but got me exactly the new car I wanted within a reasonable time line. Plus he's just a nice, friendly, honest guy. I'd highly recommend buying from him.

Gregotal

Sep 23, 2016

When we decided to buy a Subaru by chance we went to Subaru of Wakefield, from the first day we arrived we were surrounded with gr8 ppl, very professional, and a great help, frank was our dealer, he was a great help, very friendly, he made us take the decision without hesitation. We're in love with our new Subaru Outback and thumbs up to all the crew at Subaru of Wakefield

TT

Sep 21, 2016

I was shopping for a new Subaru Forester, and I got price quotes from several dealerships in Boston area, but Anna from the Internet team, gave me the best price.At the dealership, I worked with Perry and with Mike T. on the purchase of the new car and on trading in two of my old cars. Both, Mike and Perry were very friendly and nice and gave me the quoted price for the new Forester, and also very good prices for two of my trade-ins. Perry was so nice that he helped me to bring the second trade-in to the dealership. They took good care of me and all transactions were completed very quickly and without any issues.I was very happy that I chose Subaru of Wakefield as my dealership.

DT

Sep 21, 2016

Frank Belluschi made sure I could get the 2017 Outback 3.6r I wanted in the right color no matter where he had to find it.

JrsyGirl

Sep 20, 2016

At no time did I feel pressured. There was a mutual respect during negotiations. The experience felt more like a team effort to get to our shared goal of "yes". I chose this dealership on a whim and I am glad it worked out.

steven butcher

Sep 20, 2016

Perry Mallias was very helpful in finding me a car to purchased. Even though the car I wanted wasn't the color I wanted he checked around and was able to let me know what was available in surrounding areas. Perry was bale to show me a nice 2017 Subaru Legacy 3.6r in a nice Ice silver color. I was able to trade in my car and Financed the new one.

JoeB02

Sep 19, 2016

I visited the place earlier. I told the salesman, Perry Mallias, I wasn't buying. He didn't try to sell me but simply answered my questions. As a result of how he handled that visit, I asked for him when I returned and was ready to buy a car. I told him what I wanted. I was shown a car that had what I wanted. The price was good. The trade-in on a car that had 208,000 miles was fair. The follow-up was professional. I have bought 10 cars in my life and this was the easiest and most satisfying experience that I can recall.

Dreya0110

Sep 17, 2016

Great experience ! Financed a 2017 Subaru Forester. Worked with Perry Mallias, great guy ! With his and Mike help I even refereed my mother to Subaru ! Thanks again Andrea Silva

Kyra747

Sep 14, 2016

Traded in my car and purchased something bigger and better. Mark was very helpful in the process. I have over an hour ride home and he filled my gas for me in the new car

mwendell

Sep 14, 2016

I am so happy I did business with Subaru of Wakefield John Cheshire was the person who sold me the car and he was awesome. It was a pleasure dealing with him. I would definitely buy another car from him or the Wakefield Dealership everyone their was so nice.

carbuyer

Sep 13, 2016

I was happy with the sale process. We have bought cars here previously. All our dealings with sales and service have been pleasant and professional.

amacdonald

Sep 12, 2016

As a first time car buyer, I was intimidated by everything that went into such a sale. Max made everything smooth and painless. He was able to get everything I wanted in a car and more. I am stoked with my new Subaru Forester!

busdriver

Sep 12, 2016

After much research and looking at cars at other dealers we met Max Shaffer at Wakefield Subaru and found him to be very helpful and caring about a car purchase. He demonstrated a care for the customer and also made you feel that Wakefield Subaru cares about the customer.

ChrisC

Sep 12, 2016

Sydney was great to work with, answered all our questions and the process was smooth with fair price and service. I would recommend this dealership.

Susanyells

Sep 10, 2016

Frank was great to work with and made a stressful time a lot easier. He was knowledgable and supportive and spent a lot of time with me making sure I got the right car and financed it correctly. When I left the dealer I felt really good about my decision and felt taken care of.

Martind8879

Sep 6, 2016

I was very excited to purchase my first new vehicle and Max was incredibly helpful all the way through the process. He was thorough and did a great job staying in contact with me. I would certainly recommend Subaru of Wakefield as well as Max.

Shirley

Sep 6, 2016

Our experience at Subaru of Wakefield was outstanding. Perry Mallias was such an outstanding sales rep, the best we ever had. He was calm, knowledgable and no hard pressure! Every detail was covered flawlessly and on the day of delivery , he was so patient, explaining all the bells and whistles on our new Outback. He is a huge asset to your company!

lms5829

Sep 3, 2016

This is my third vehicle purchased from Subaru of Wakefield.Perry was a pleasure to work with.I have recommended Subaru of Wakefield to another coworker who also bought a vehicle.

Steve1

Sep 2, 2016

I worked with Perry. He was easy going and very knowledgable. I didn't feel any pressure while I was there. I was very happy with my Subaru Legacy purchase.

Barbara Lawrence

Sep 2, 2016

We have not used the dealership for any repair so have no comment about dealership, just sales representative, and our experience with Al Mazin was very good.

subaownerpam

Sep 1, 2016

Upon arriving at dealership, we noticed how clean everything was inside and in the car lot. We were met by a pleasant salesperson who was already informed of what we were looking for. He was knowledgable, courteous, and easy to talk to. We feel he really wanted us to be happy about purchase and not in just making a sale.He was open and honest about sale and feel he helped us to get a fair deal. Thankyou, Max.

Henry123

Sep 1, 2016

Pleasurable experience. Mark was extremely helpful and patient while we weighed our purchase decision. Matt in finance was also very helpful. We would highly recommend Mark Roberge.

April420

Aug 31, 2016

Great service, felt no pressure, prompt, friendly environment, good trade offers, had my new car ready for me quickly, financing options were great. Pleasure doing business with all of the people I encountered at Subaru of Wakefield

plumcass

Aug 31, 2016

I was happy with the deal overall, the sales people as well as the management went beyond what was necessary to please me and my wife. Special thanks to Frank Belluschi and Ken Bettano.

Mjt1962

Aug 29, 2016

The whole lease process was the smoothest ever. They didn't try to upsell anything else and gap insurance is covered by Subaru. Only signed 4 pieces of paper instead of a book.

Dan89

Aug 29, 2016

I was buying a Subaru from another state to keep at our second home in Massachusetts. They handled all of the details over the Internet and by phone. I mailed a check for the reasonably priced car and it was waiting for me when I got to the dealer. Knowledgable and friendly staff.

rec13

Aug 29, 2016

I live in Wakefield so I gave them the first shot . After shopping around I found them to very competitive on price . Arthur Mcfague and sales manage Ken Bettanor were outstanding in making sure I got every thing I wanted in the car . They went out of their way to make sure I got my car and in a timely fashion since they did not have the particular car I wanted. Upon delivery car was perfect and Art spent all the time I needed to understand the controls. This is my first Subaru and am completely delighted. In addition Wakefield Subaru has a large service facility in the event it should be needed. Thanks Guys!

Tallulah

Aug 24, 2016

I have never bought a car on my own before. Both Salesperson and Manager made the whole process go quite smoothly. Hoping the servicing will be a positive experience as well.

Hannah Arnow

Aug 24, 2016

When I began looking for a used car, I looked around to a number of dealerships thinking that it was more about the cars available than the person helping me. After a number of disappointing trips, I ended up at Subaru of Wakefield and working with John. John not only found the perfect car for me - a few years old but in good shape with low miles! - but he made car buying an easy and enjoyable experience. He worked with me to make sure I got the reliable car I wanted and needed. He was courteous, listened to my concerns, and helped me make the purchase that was right for me! I would recommend him to any of my friends.

JL

Aug 18, 2016

I had the worst experience here. We negotiated a price for a Forrestor limited with Max who was very friendly and helpful. Sadly, I cannot say the same for his managers. Mike Tarasuik came by to greet us and shook our hand. We went to his office to see if we can get the original price that was confirmed with Donovan over the phone. Out of nowhere, this guy went ballistic on two Asian girls!! He was like "YOU NEED TO LISTEN!!!" "THAT IS WHAT A CONVERSATION IS!!" He yelled and stormed us out of the dealership like a maniac calling us rude??!! How!? For asking a price that was given from another manager??!! So disrespectful and discriminating!! We were shocked and appalled by the way he was talking to us and left very upset.Another manager, Joe Barbagallo put his arms out to block my sister from getting a business card to report him!! Warning her that he was gonna call the cops!! Over a business card!?? Really!!?? Mind that my sister is 5 feet tall!! As if she was going to attack. He is 5'10. Come on now!!Not necessary!! No Justification for that!! No one should be treated in that manner!! Period!! No sincere apology from the owner or the staff. No respect for females whatsover!! If you sincerely care, you would give personal call to the customer to apologize and not give a quick response on yelp!!Reading from the other reviews everyone seems to have a bad experience with MIKE TARASUIK..calling people names...yelling at them...not a way of conducting business!! We will not be purchasing a car from this dealership!! We will be taking our business elsewhere that has respect for customers!!Please go to the Manchester location for impeccable customer service and friendly atmosphere. Greg, was such a great salesmen. He made the process less stressful and explained everything in detail about the car. He personally delivered the car to my home and stayed there for an hour to thoroughly explain the touch screen features of the car and the pamphlet. Also, he kindly informed me if I had any problems that he is one call away!! Now that is customer service!! I am forever grateful and will be referring him to friends and family!!

rmartin056

Aug 16, 2016

I was in the market for a new Subaru but hadn't made my mind up. Mark helped me narrow my choices and was extremely helpful throughout the process without making me feel pressured, as is typical with many dealerships. I ended up with a 2016 Impreza that I am very happy with.

Jeffrey Quinn

Aug 16, 2016

I started the purchase process online with Subaru of Wakefield, and it was a smooth transition to the in person sales team. Perry was terrific, he answered all my questions and bent over backwards to make sure I drove away happy. My Impreza 5 Door is everything I wanted in a car, and I would gladly go back to Subaru of Wakefield for my next vehicle.

pete0001

Aug 11, 2016

Worked with Donovan online to get a price we were happy with on an Impreza Hatchback for my friend. Showed up at dealership and sales person Perry was there to complete the transaction (online team hands off to sales people to complete transaction). Price didn't match quoted price in computer system but Perry got it resolved quickly (he was able to pull up the email with the correct price). Completed transaction next day after end of business day and while vehicle could be legally driven for 7d, asked Perry to complete registration and get a sticker before delivery. He was nice enough to come in on his day off to get the car registered fully and get a sticker and he is dropping off the vehicle at my friend's house since he wasn't going to be able to make it in during the time Perry was coming in on day off to wrap this up.Thought Donovan, Anna and Theresa in online group provided a reasonable price on vehicle and enjoyed working with Perry on this transaction (he is very real and will tell you what's on his mind). Online team was super responsive to both emails and phone calls.Btw, dealer has higher than average doc fees ($489), so make sure you take this in to consideration when comparing their out the door cost to other dealers.All in all, I thought we were treated very fairly on this transaction.

Nirmal Kumar

Aug 10, 2016

I went there early April for a 2016 outback and met Max Shaffer. Max was an absolute gem of a sales person. He understood my requirements and explained all options. And since the new 2017 outback was suppose to be out in June we ended up ordering a 2017 from factory. Every step of the ordering to delivery process Max watched it over and kept me informed. They applied the discount they were giving me on a 2016 to my 2017 order. Overall a great experience.

Happy-DS

Aug 7, 2016

I had contacted the dealership via email for an E Price on a vehicle. Received an email with a very good price, so we decided to go and and test drive a Forester. Before taking a test drive, Frank pointed out several of the safety features of the SUV. Frank is very knowledgable and answered all questions with ease. Since we are both tall, headroom is of concern, but there is plenty of headroom even in the back seat for large adults. Visibility was a also an issue, but it far exceeds the CRV and RAV4 we test drove, and we were quite impressed with how quiet the ride was even on the highway. We decided to purchase the vehicle right after the test drive and the E Price was honored, no haggling, no pressure. The whole process took less than 2 hours. When I picked up the car the next day, Frank spent about 45 minutes going over all the features of the vehicle (sometimes twice), and was very patient explaining everything. It was a great experience. I LOVE MY SUBARAU!

janet123

Aug 7, 2016

John Cheshire greeted us at the door on our arrival, and drove our experience smoothly from start to finish. He is knowledgeable, funny, and effective.

Mia Torres

Aug 5, 2016

My daughter, Courtney, is a proud owner of a new vehicle, 2016 Subaru Crosstrek, purchased on 7/22/16 at Subaru Wakefield. This dealership deserves acknowledgment in every way possible because of the exemplary manner they hold their business, I conducted my car purchase search - strictly via internet - due to the fact that we live in Arizona, and my daughter will be working in Boston. My search ultimately narrowed me down to 3 dealerships in Boston and surrounding areas. What set Wakefield Subaru apart and ultimately earned my business was purely based on the 3 cardinal rules on customer service: 1) efficiency - this dealership was quick and prompt to answer emails and questions that I had 2) honesty - I never felt I was being lied to while dealing with Wakefield Subaru. Unfortunately, I can't say the same for the other dealerships I've encountered. 3) Be polite and respectful - my daughter and I felt well taken care of when finalizing all transactions with Wakefield Subaru. They were kind, accommodating, and truly made our car buying experience so incredibly easy and stress-free!Anna Rosa - thank you, Anna, for responding quickly to my emails. You had the most replies from all of the dealerships I reached out to. A+++++ on this. The other dealerships replies were impersonal, and some didn't even know how to reply properly to a general email inquiry :(Teresa Evangelista - thank you for working with Anna as well! I felt like I was dealing with a long time friend (!) and you were sincere and honest with your numbers. Thanks for making it happen! I am sorry we did not get to meet you and Anna in person that day.Perry Mallias - Perry was the 'front' of Wakefield Subaru, the person we actually sat down and met with after all the internet/phone/email communications were done. Even though we had a late arrival - on a Friday - he did not make a big deal out of it! He was very personable, well mannered, kind, approachable, and made sure we were comfortable while waiting for the papers/financing to get processed. Perry took his time to show Courtney the functionalities of the vehicle, and I thought that was great customer service experience! Mike Tarasuik - he's the manager, and he came and approached us several times, making sure we were comfortable while waiting. Kenny Bettano - thank you for giving Courtney a lesson on how Service Plans work - without pushing! You made her feel she could do this all by herself, going forward. Thanks!On behalf of my daughter, Courtney, I would like to congratulate Subaru Wakefield for doing a SUPER JOB in the car dealership business! This is what car buying experience should be! Your efforts have been noticed and I am happy to sign my name on this testimonial - and I approve sharing this testimonial on your Social Media.Sincerely,Mia Torres (and Courtney Torres)Scottsdale, AZ

James LaRaia

Aug 5, 2016

The whole process from trading my older Subaru to buying my new one was painless . Mark was very professional, respectful and competent. This was about my 10th car purchased from this dealership and have never been more satisfied. The complete transaction went very smooth and easy. Mark took his time with all my questions and delivered the car on time and nothing left to be done. I was very pleased and very impressed.

STEVE ENGLER

Aug 1, 2016

I am most pleased with Wakefield Subaru in handling my purchase of a new Legacy. They are competent, knowledgeable, and, most importantly, friendly. The purchase process was such that I felt I had a professional consultant working to inform me and help me decide. This is my first purchase from them - but not the last.. I am most pleased with my selection of a Legacy, but was tempted by the rest of the line - all wheel drive all the time and a terrific safety rating.

Brian G

Aug 1, 2016

Found the right car and thought I got the right price but had to take several (3) trips back to dealer the to resolve inspection failure and IOUs from closing. Further It took 3 months for dealer to ask if I am a satisfied customer. I would have expected that question would be asked much sooner to avoid the dissatisfaction I had.

Janet Gubbay

Jul 30, 2016

Dealing with Subaru of Wakefield was a positive experience. My husband and I now have 2 new cars because of the Staff (1 new, 1 leased). Our sales expert, Max Shaffer, went out of his way to ensure that we bought exactly what we wanted/needed. Max is knowledgeable, professional, and truly caring. person. In fact, the rest of the staff also made sure that all our needs were met. AND Max andother members brought up issues to consider that we didn't even think of. We highly recommendworking with this dealership. I promise that you will be glad you did! The new Subarus we now haveare a joy to drive, offering us many quality options. Of course, the cars are "special." Max and otherstaff members really listened and responded to all our questions, giving us the best possible answers.We look forward to working with these wonderful people. Wakefield Subaru is, indeed, top-notch.To Max and the other staff members: Thank you for making our experience comfortable, reasonable and truly worthwhile. If you are looking for a Subaru, do NOT hesitate to go to Wakefield Subaru!(Bless you all!) Janet and Jacob G.

themadgeb

Jul 28, 2016

not impressed with subaru of Wakefield, I was stunned to receive the request to write a review for them. I had a Teri le service experience but decided to give them another shot in the sales department when my lease was up- they are the most local dealer to me.Aside from the constant confusion of which color combination i specified for them to locate (I eventually agreed to pay more and take the one that was on the lot)The delivery was set for 10 am on a Saturday, I got a call at 9:30 to reschedule until 11:30. I showed up on time and rotted in showroom until 1.Drive the car from Saturday until Monday morning....got a call from the dealership apologizing and letting ,e know my car was not registered or INSURED as they made an error on paperwork. Of course I can't drive the car until this is resolved. I was stuck at my office until 6:30pm. It took them 9 hours to resolve the issue..... Without an apology from anyone, including Sal Barbagallo the owner when I demanded to speak with him.They also failed to install the correct remote starter on the car, I specificly purchased factory removed the and was sold aftermarket - and the cables were hanging out of my ignition in 2 days.Thank you for giving me the opportunity to review your dealership, I'm just surprised you requested ME to write one!

librarymom

Jul 28, 2016

We are a Subaru family. We bought our first Outback in 1996 and with expert (yet practical) dealer maintenance drove it over 20 years, when we bought a new one. (Now our daughter's grown up and needed a car for her first job, so she purchased a five-year-old Impreza "certified pre-owned" here, too.) Both sales and service personnel are knowledgeable and enthusiastic about the product, answer all questions with honesty and expertise, and make the experience of choosing and owning a "Sube" as satisfying as it is to drive a well-engineered, tough and fun vehicle.

myang112

Jul 27, 2016

This is my second time purchasing a vehicle here. I've gotten a decent price both times,Frank was friendly and helpful, I will be back for my next car.

cheryl

Jul 26, 2016

This is the 2nd vehicle we have purchased here..We still had AL Mazin's business card from 6 years ago.He was the greatest..he gave us all the information we needed in thispurchase, and never felt pressured into buying.. I kept his card for a reason.the intention was ...when we were to buy in the future,we knew who to call.we were very thankful..

My car 12345

Jul 25, 2016

It was a great experience , they made everything so easy . Perry helped me find the car that we wanted, even though they didn't have one on the lot he was still able to get the perfect car.

Subaru2016

Jul 25, 2016

Exceptional service and technical knowledge. Accommodated all of my concerns and Perry and the team were professional, courteous and timely. The whole team made my first purchase experience as relaxed and easy as could be.

Dan232k

Jul 22, 2016

I am a repeat customer to this Dealership. My prior purchase was over eight years ago. The purchasing experience was excellent then and has only gotten better. And as I have experienced over the total life and cost of owning a Subaru Outback, the service team is one of the primary reasons I came back to this dealership. Remember its 8 plus years of service and 232K miles in addition to the quality of the product. The sales team member was very engaged with me and always listening to what my needs were and what were my plans for purchasing a new Subaru. He worked hard with me to discover what was available in the portfolio of Subaru products that best met my needs. He supported me in solving the gaps of where I was with my older Subaru and what might be the best option going forward. Remember I wanted to be at 300k and in the next Subaru advertisement. Bottom-line he was very patient with my process and my questions. Ultimately we came to the conclusion that a new Premium Outback was my best fit. He was very active in the execution of the negotiation process and extremely knowledgeable in the delivery and transition of the new vehicle into my hands.

Lynne

Jul 21, 2016

I went to buy or lease a Subaru and decided to lease. There was no pressure like other car sales people. Everyone from sales to service was friendly and all seemed happy. When I picked up my car it was alreadyTo go with a full tank of gas and an Inspection Sticker

SomeoneHappy

Jul 21, 2016

Wonderful experience. No pressure at all to make a purchase. They were wonderfully helpful and accommodating. They worked really hard to make sure that we left happy.When our lease is up, we'll be back for our next car!

Krystal

Jul 21, 2016

I give this dealership a five star rating because the car I bought got there in two days and the employee Perry M. Treated us really well with respect,and kind words, and helped me find the right car for me. He treated my kids like family and offered them popcorn and drinks and just made us feel really comfortable! I want to thank him for being so kind! And also the sales agent who does the final purchase was really kind too. He explained everything in detail and answered all my questions. Excellent customer service!

Mandy8611

Jul 19, 2016

My salesman Al Mazin was awesome. I had just come from another dealership with a very bad taste in my mouth from a very arrogant salesman. Al took the pain away! It was immediately clear that he had my interests in mind. He was fair and upfront about everything from start to finish. I highly recommend this dealership and in particular Al!

mmarshall321

Jul 18, 2016

I went to Subaru of Wakefield to look at a used 09 Honda Fit. Mark was great with setting up a test drive, and took me through the car, while being friendly. He didn't pressure me, and in fact even when one of the managers pressured me a bit, Mark reminded me that I could sleep on it. He was a trustworthy salesman (didn't think they existed - and that's coming from a former salesman). In the end, I got a great deal that I couldn't pass up. About 20 days later, my car started rattling. I knew that there was the lemon law warranty (not the technical term), so I brought it to the dealership. Christine from service was fantastic, she immediately mentioned how since the car was so new, all I'd have to do was pay the $100 deductible, and the rest would be covered. An hour later, I went back to the desk, and Christine had some unfortunate news. The compressor was busted; which wasn't a safety part, so wasn't actually covered. She apologized, and waived the $100 fee. Unfortunately it was going to be a $1,100 repair. Overall, it was a great experience, everyone did their job great. It was just unfortunate that something broke so soon after - I guess I should have brought it to my own mechanic to have him take a look ahead of time.

JoeyD

Jul 18, 2016

Perry knows his stuff and was a pleasure to work with. He came in on a day he wasn't scheduled to work to finalize my purchase.

Gary64

Jul 18, 2016

I have purchased two vehicles from the dealership and also go there for service. My experience has been quite positive. At times, they play the usual 'games' that exist with all sales, but are especially prevalent with car sales.

Jennifer Gray

Jul 18, 2016

Al is fantastic. I recently decided to purchase a Subaru as my daily driver for a 45 mile a day commute. I wasnt sure exactly what I wanted, and Al quickly helped me narrow it down when I listed my criteria. The friend I brought with me on my search even said 'that was the most painless car buying experience I have ever seen' and he is right. Al knows his stuff - he has worked at this dealer for almost 20 years. Hes nice, funny and he doesn't lead you down a false path. My only complaint is that every car I have ever purchased couldnt have been from Al!

Pamela Wagner

Jul 14, 2016

Wakefield Subaru provided a terrific car buying experience. Our salesman, Mike F. went out of his way to make sure we got the car we wanted and at the price that was good for us. Though it was a used car and an older model, we were made to feel as if we were worth just as much to him as customers buying something brand-new and top of the line. He was so personable and genuine that we will most definitely return when in the market for another car...and ask for Mike F! Great job, Mike!

aa

Jul 14, 2016

I researched the car I wanted on the subaru.com web site and then requested quotes over the Internet from this dealer and one other. This dealer came in significantly lower on the initial quote, and I worked with Teresa Evangelista via email to refine the quote. When I came in, Sydney VanDyck worked with me. He was very knowledgable about the car, started with the Internet quote I had gotten and then worked out a good price for an option I wanted to add. My last Subaru buying experience from another nearby dealer (in 2006) exemplified all the bad stereotypes about car buying, but my experience with Subaru of Wakefield was pleasant - no pressure, no games, no surprises. I wouldn't hesitate to recommend someone go to these folks! Even the conversation with the Finance Manager at the end (sorry I can't remember his name) was very nice - something I was dreading because of the high-pressure pitch I got for add-ons when met with the finance manager at the other dealer in 2006. I only wish I had gone to Subaru of Wakefiled 10 years ago!

Pamwag

Jul 14, 2016

I have never had a more pleasant car buying experience than with Mike Ferrara at Wakefield Subaru. Personable and knowledgeable, Mike made us feel as if we were royalty, even though we were purchasing a used and older model car. He has enormous patience, sincerity, and kindness, and we will not forget this when in the market for another car. Naturally, we will return to Mike Ferrara at Subaru of Wakefield! Way to go, Mike!

Ecmcar

Jul 13, 2016

John Cheshire was so incredibly helpful! I needed to buy my very first car, and he was calm and supportive through the process. I came in to look at two cars, and even he suggested that I look more closely at the cheaper of the two; how many other salesmen would do that? Never pushy, always helpful in explaining the paperwork and the car itself. I highly recommend!

Katie Ouellette

Jul 13, 2016

We worked with Al at Wakefield Subaru. We knew what car we wanted and Al helped us to make the perfect choice. He got us everything we needed so we could drive away worry free. He is a true professional and seems to really enjoy working for the company. He was a pleasure to work with and I would definitely recommend this dealership.

Adam Hecht

Jul 11, 2016

Frank Bellushci was very understanding and helpful with his ability to get the deal done. I would recommend Frank again, as he his manager Joe made sure to provide the best value for my purchase.

new to subaru

Jul 11, 2016

The dealership was friendly and the salesperson, Frank Belluschi, was efficient and straight forward and respectful of my time. This is my first Subaru and I look forward to a positive relationship with this dealership.

Richard Ciampolillo

Jul 10, 2016

the dealership was so well organized that I drove out of the lot in a new car in under 2 hours with total and complete satisfaction

Niloni617

Jul 5, 2016

This was the easiest, smoothest and quickest car buying experience I ever had. John Cheshire, our salesman, was very knowledgeable and a true gentleman. I highly recommend John, and the dealership! Happy car buying!

carowner

Jun 30, 2016

Mark (sales person) was very professional and thorough explaining the different features of the Forrester when looking at the different levels of the car. He also was very patient while I decided what vehicle I wanted, answering any questions that I had, never rushing. When I went back to get the car, he spent a lot of time explaining how the different electronics,( Eye Sight, navigation system, radio, Bluetooth, etc.) and other features work. (such as; hatch, seat, mirrors, etc.)

Cambridge Senior

Jun 29, 2016

From the moment I walked in, this dealership welcomed me. They asked how they could help me, and for the rest of my visit they did everything they could to answer my questions. I had not bought a new car for 22 years and making the commitment was a bit worrisome. My sales rep was Justin Grant and he is top-notch. He recognized my trepidation and treated me in a way that established my trust, and he proved worthy of it all the way. I felt that this dealer didn't just want to make a sale...they wanted to create a positive customer relationship now and into the future. They showed me all about the car I wanted, took me for a test drive, and then it was time to determine how I could purchase the car. Some other Subaru dealers I talked with, made me feel I was unreasonable with the financing I wanted. At Subaru of Wakefield we talked for a while and settled on a price I could accept. They proved that they wanted to satisfy me. I will recommend this dealership to anyone I know who's looking for a new car.

Gil Weintraub

Jun 27, 2016

Have lived in Boston for a while now and my job finally required me to have a car. I had seen some bad winters and wanted a car that could handle it no questions asked. Visited Subaru of Wakefield and met with John Cheshire. He was really great. Walked us through various options, took us on a test drive, and was incredibly knowledgeable. I visited dealerships for other brands and hands down this was the best experience. I called around to find a good deal and in the end talked to John and got a great price on my ideal car. Could not have asked for a better experience. The entire dealership is friendly and accessible. I was impressed the entire way through. If you are looking for a subaru, this place should be at the top of your list. I recommend John, he was really awesome.

luvawd

Jun 24, 2016

My current and previous Subaru were purchased and serviced at this dealership. My experience has always been positive. The service department schedule is quite accessible to those of us with busy work schedules.

Kaymil59

Jun 21, 2016

I had gone to the dealership just to window-shop but knew exactly which car I was interested it. I told Frank the car I wanted and he searched the inventory and brought me to the exact car I wanted. Took it for a test drive and I ended up putting a deposit down for that exact car and was able to pick it up two days later. This is the second car in just a few months that we have bought from Frank due to our satisfaction of the service.

Trudy

Jun 15, 2016

We had the pleasure of dealing with John Cheshire and did not feel any pressure to buy a vehicle. It was a pleasant experience and he was extremely helpful. We would recommend John to other friends who may be looking for another vehicle. John took the time to explain every detail about the vehicle and answered all of our questions and concerns. He was extremely professional and informational. We would certainly rate John a 10! Sincerely,Jim & Trudy

kafer1

Jun 15, 2016

Was greeted in the parking lot by Mike Ferrara and he asked us if we needed any help. Our 2007 Forester had been totaled in an accident and we need to replace it. Had no idea we could get into a new car by leasing - and he explained everything - the pros and cons - the options available - the types of cars available ( option levels ) and the costs. He took his time with us as we hammered out the details. He was very patient with us, got us coffee, we swapped some car stories.We went for a test drive, came back and discussed more options, then decided to just do it. I don't think we would have if it wasn't for Mike. A real down-to-earth guy, genuine and knowledgeable. And if we asked a question that he didn't have an answer to, he got us the answer right away. It was also nice to know we were being helped by Kenny Bettano - an old friend from whom we've purchased two vehicles from in the past. He recognized us after almost 20 years.

Greg

Jun 13, 2016

I went in to order accessories for my 2016 Subaru Outback. I talked with Brandon Lan. He was such a kind and knowledgable person who not only knows Subarus but he went out of his way to obtain a part for my Outback! He should be recognized as a great asset to your company! People like Brandon are why I keep coming back to the dealership! Thank you Brandin so much for all your help and knowledge!!

dana

Jun 11, 2016

Needed a car for our newly-licensed teenage daughter. Decided a lease made the most sense, and completed a 36 month lease deal on a Subaru Crosstrek, and intended to present the car as a surprise when the car was ready. Then our daughter mentioned in passing that she really didn't like the Crosstrek. Checked with the dealership on pre-owned Subaru Outbacks (which is what our daughter really wanted), and discovered they had one with low mileage, great condition, and the perfect color. Negated the lease deal with no problem and bought the Outback instead. Lots of work on both sides, but a win-win for us and, of course, the dealership.

Bella, 1

Jun 11, 2016

Our salesman, Mark, was great - informative, pleasant and professional. He gave us a lot of his time and explained things well. The sales room is very clean and well kept - the rest of the staff was friendly. No complaints!!

EvanRayn

Jun 10, 2016

Got my car at just above KBB value. John had the car held for me a couple of days while I got my finances in place. John worked hard to make my budget work with my options

Mike50

Jun 8, 2016

After my 5th (or is it 6th) lease from Subaru of Wakefield and 15 or so years of dealing first with Jon (before he got the office upstairs) and later with Perry, I have nothing but good things to say about them. I would tell them was I was looking for and they'd always accommodated me. My only regret, which has nothing to do with them, by the way, is getting that stinky seat protector deal in my last car. Never again.

leeaco

Jun 8, 2016

The buying process is pretty easy and quick. The car is good. Employees are friendly. Financing process is easy either. It is a comfortable and positive experience.

Stephanie Claflin

Jun 8, 2016

I had a wonderful experience at the dealership and Max was so friendly and helpful through the entire process. I would absolutely recommend this dealership and especially Max in the future!

Lu2016

Jun 3, 2016

My sales guy, Max was very kind and genuine and made me feel comfortable and at ease. Did not pressure me and understood that after 12 years of not buying a car...which was a very daunting task, made it quite smooth and gave me all the help I needed. Would recommend him anytime. Quite a great experience.

Joshua Grab

Jun 3, 2016

If You are looking for a New Subaru do not go anywhere else. John Cheshire was the best sales Consultant I have ever worked with. He took the time to show me and explain every aspect of the car. He took the time to ensure I had everything I needed and was 100% comfortable with my decision. He gave me a great deal and was willing to work with my budget.He was not pushy and no Sales BS. He is not a car salesmen he is a Consultant ensuring you get into the right car at the right price.I love my outback and am so happy with my decision to buy one.Thanks for everything John it was a pleasure!!!

Leggy

Jun 2, 2016

for the second time in one year I choose this dealer and Frank Belluschi in particular to choose my vehicle. I felt comfortable in the whole process and I enjoyed the transparent and highly professional approach.

Elitay61

Jun 2, 2016

After choosing the vehicle that I wanted with my helpful and knowledgeable sales person Frank Belluschi. My purchase was quick and easy. Frank understood what I wanted to get for my trade and how much I wanted to pay for my new vehicle the deal was put together very easily without all the back and forth hagling that I found at most other dealers. I would recommend wakefield Subaru.

Kathryn DiFraia

May 30, 2016

Christian Francois is a very accommodating salesperson. I'm very happy with the service department too in their answering of the questions I've had. So far the car is great.

subuarureview16

May 26, 2016

Would not recommend this dealership and will not be going back. A horrible experience with an incompetent and rude salesperson. Overall very stressful, frustrating and disappointing.

Subaru16

May 25, 2016

Every from start to finish was handled great. I have not received service yet so I will update this when I do. The care is awesome.

Leonesheehan

May 24, 2016

I purchased my new 2016 Crosstrek from Suburu of Wakefield. Frank workes with us and was great. Everything from test driving on unfamiliar roads to talking about finances was made very comfortable and stress free. Everyone was friendly and very accommodating. I would strongly recommend this dealership.

Jack85

May 23, 2016

I recently purchased my first new car at Subaru Wakefield. John Cheshire, my salesperson, was incredibly personable, knowledgeable, and helpful. His honest and amicable personality, along with his depth of knowledge on the Legacy sedans strongly influenced, as well as reinforced, my decision to pursue the Legacy 2.5i Premium for my new car. John went above and beyond for me when it came to making sure all of the necessary maintenance work was fully taken care of before I came out to pick the car up. I have now had the car for a couple of days, and I am completely delighted and satisfied with it! The car drives very smoothly, and has an abundance of fun and helpful features which makes my driving experience all the more pleasurable and enriching. I am very glad that I chose Subaru Wakefield and had the opportunity to work with John Cheshire. I would without a doubt recommend John Cheshire at Subaru Wakefield to anyone out there who is thinking about purchasing a new or used vehicle.

joe43

May 20, 2016

Max Shaffer, our salesperson, made our buying experience very pleasant andsatisfying. He made my wife and me feel comfortable and was very knowledgeable aboutthe Subaru that we were interested in. He answered all our questions and consideredall our needs for a vehicle. I wish that all salespersons could be as good as Max.Joe Hanegan

maggie49

May 18, 2016

This was my first visit to this dealership and I was happy with the results of their work.I was greeted by Christine and welcomed as a first time customer. My request was for an oil change and tire rotation. After waiting in a neat, clean and friendly waiting room, I found my car ready with a long checklist of items that had been completed. It was reassuring to see that my car was in good condition and ready for the road.I will definitely return in the future for any maintenance necessary.

subaru

May 16, 2016

It was truly a pleasure working with Christian Francois at Subaru Wakefield. I was very apprehensive about the car buying experience however Christian made me feel comfortable from the moment that I arrived. She was professional and transparent as she helped guide me though the process.This big purchase is not something that I made lightly and am confident that it was Christian that made the difference in my decision.

bc44

May 16, 2016

We leased a Forester and 2 years later purchased a Cross Trek. The sales experiences were both fine. Mark Roberge is a good salesman and a great guy. The problem we had was turning in our Forester at the end of the lease. We made an appointment to return the car and based the timing of the delivery of our new Mazda on that appointment. When we got there, they told me we couldn't turn in the car that day, we should come back tomorrow. They gave two reasons. One, they needed paperwork e-mailed to them in advance (not true - according to Chase who handles Subaru leases there is no paperwork). Two, the person who handles this process was not in. No apology for making the appointment and not honoring it. No empathy for the position they put us in - picking up a new car in a few hours but them unwilling to honor the appointment I made. When I told them I was never coming back, they said "Good!" BTW, I called North Reading Subaru from the floor of the Wakefield dealership and asked if I could return my lease to them and they said come right over. The entire return process took 15 minutes.

ontheroad

May 16, 2016

When we purchased our new 2016 Subaru at the dealership it was the best car buying experience we ever had. All went quickly from the test drive to the delivery. Every employee we dealt with was top notch. Thanks to all. C.R.

P4N1317

May 16, 2016

The service is always excellent, and the people are friendly, understanding, and efficient. They have kept my 2004 Forester in excellent condition for 12 years. I see no reason to buy a new car. They are saving me a lot of money.

Guy who bought a car

May 15, 2016

I don't have much experience with buying cars at dealerships but my experience at Subaru Wakefield was pretty much what I imagined it would be. That being said, I could imagine it being a whole lot worse which is why I am clicking "recommend."They will play all the games that you would expect a car dealership to play. They will try to deflect your counter-offer because the Sales Manger is in a meeting, they will take forever getting a response from the Sales Manager as if this isn't something they do dozens of times a day, they will say whatever it is they think you want to hear even if they contradict something they previously said, they will play the "four square" game even after you repeatedly and explicitly state that you are only interested in negotiating sales price, they will try to do every little obnoxious thing that makes the car buying process terrible other than just talking to you like a reasonably intelligent person. Even when you think that you have things settled they will hand you off to the finance guy (I don't recall his name, he's a young guy) who will try to pull something over on you again, even feeding you unnecessarily factually inaccurate information (for me it was about the doc fee) that only serves to irritate you more on your way out the door. As previous reviews mentioned, Finance Guy doesn't make any eye contact, is very rushed and in no way makes you feel comfortable about what's going on. All in all it seems like a pretty straightforward car dealership, the operative words being "car dealership," so go in with that expectation. Fortunately, it's a Subaru dealership so you shouldn't have to go through the process again for a long time.

Jack

May 15, 2016

One day to get a good deal on a car . Then 5+ years of great service by Christine and her efficient and friendly service crew. Seamless sales and service. Many well meaning friends tell me to avoid dealer service because of cost but I've had years of trouble free service at Subaru of Wakefield while I've heard horror stories galore from the same good friends.

Cesar

May 13, 2016

They were kind, efficient and they gave me the best price of all the 5 dealers I contacted. I left feeling I had got the best possible deal.

RussellJudie

May 11, 2016

Everyone was extremely helpful. Especially Al Mazin. I've been dealing with him for over 10 years. Every time I have had service needs Chrisrine was right by my side all the way.

Happy customer

May 9, 2016

From the moment we stepped onto the lot, we could tell this was a different kind of car buying experience. We were immediately warmly greeted by John Cheshire, one of the sales staff. John's relaxed and friendly demeanor put us at ease. It was easy to tell that he enjoyed working at Wakefield Subaru, and that he had vast experience and knowledge of the vehicles. My wife and I had understandable trepidation about the whole car buying experience, but the entire process did not feel like any pressured sales tactics, including the finance staff member Ken. All of the various options were clearly laid out, and there did not seem to be any judgements made on our decision whether to accept something or not. We met their service staff and all were very friendly. We especially thank John Cheshire for his cordial honest professionalism and interpersonal skills helping us through the process.

Peter

May 5, 2016

was met at the car by Maggie who took my mileage and efficiently took my info and wrote up my concerns. one hour later, my car was ready, service done, recall attended to, and minor window problem addressed. stressless.

the negotiator

May 4, 2016

Low stress experience which was nice. I am ready and able to haggle to get the best price but I would prefer not to. I visited a few different dealerships before settling on Subaru of Wakefield. I had a fair amount of back and forth on the phone with them to agree on a price. Although they did try to upsell me a little it was less than other dealers and they honored the price I was quoted. Perry was very helpful and the whole process happened with minimum drama. I would certainly recommend them if someone was looking for a Subaru.

vivianefaria

May 3, 2016

I would like to congratulate John Chashire for his excellent costumer service! I really appreciate the time and care he dedicated to meeting my needs and expectations. I will surely recommend him to friends! Thank you, John!

jcrk

May 3, 2016

From my initial emails to Crosstrek purchase and now service, my experience at Subaru of Wakefield has been excellent. They were willing to work with me on the price of the new vehicle and the value of the trade-in. They were thorough in showing me how the car worked and seemed excited for me to drive it off the lot. They have been great about keeping me informed about scheduled maintenance and service updates. The dealership is lovely, easily located off route 128, and everyone there is friendly. The only downside to my experience was working with the finance representative. I felt rushed through the process and I wasn't convinced that he presented me with all of the options. In the end, I decided to go elsewhere for financing, which delayed my purchase of the vehicle.

Rebecca

May 3, 2016

We were really apprehensive about going car shopping, but our experience with Subaru of Wakefield was great. We appreciated that the website had the entire new car inventory online, with the dealer invoice price listed. We essentially chose the vehicle we were pretty sure we wanted prior to arriving at the dealership. Once we did visit, John Cheshire was our sales rep... he was extremely courteous and low-pressure, gave us all the additional information we needed, and accommodated our schedule to meet us at the dealership in the VERY early morning to pick up our new Outback. We feel that we got a fair price with no haggling or aggravation whatsoever. Highly recommended!

Jamie

May 2, 2016

Purchased my Outback and have all my service done at the Wakefield dealership. It has been nothing but perfect every time. The entire staff goes out of their was to make every trip there seamless!

nsilberman

May 1, 2016

I was in the market to purchase a new car and had the pleasure of dealing with John Cheshire at Subaru of Wakefield. He was incredibly informative about the car throughout our three visits while I was trying to decide on a vehicle and it was a quick and painless experience from start to finish. Having never owned a Subaru before, he went through the vehicle from top to bottom (other dealerships barely showed me the trunk, let alone talk about the safety features) - and he did the same after I purchased the car so I was completely comfortable working all the internal stuff (not to mention the fact that he came in on his day off to do so. Much appreciated!). Would not hesitate to recommend this dealership, and John, to friends and family in the market for a new car.

skin

May 1, 2016

I am 77 yrs of age bought a lot of cars / have had many cars through the years bad dealers and good dealers. This was my first experience with an ORGANIZATION and it was just that ORGANIZED. The entire Subaru dealer in Wakefield sold me the car- not just the salesman the service department the management staff and the very efficient finance department. Even when I was waiting outside the mens room someone walking by escorted me to a 2nd men's room. They followed up in 24 hrs asking me about satisfaction etc. I received an email about a week later. Very happy with the Subaru Legacy I bought. I have owned Buicks, Nissans, Acura's and Mercedes but I have the most satisfaction AND PRIDE OF OWNERSHIP WITH MY SUBARU.

PETER PAPPAS

May 1, 2016

I had the opportunity to purchase my Subaru Outback from Peter Mallias and had a pleasant experience through the whole process. He was very thorough and made the process very easy. I continue to bring in my car for service to your dealership based on past great performance .

Hyper Blue Subaru

Apr 30, 2016

Frank Belluschi was our salesperson and was incredibly knowledgeable about every nook and cranny of my new vehicle as well as friendly and accommodating of my work and travel schedule. Further, when we sat down to talk numbers after my test drive, he said "Here's what I got...nothing down and $ a month," I replied "That's it? nothing else?" When I showed up to pick up my vehicle, I brought my checkbook as I was convinced there would be registration fees, sales tax, etc. There was one added fee of $5/month as I opted for the extended warranty on a 42-month lease. I was convinced there'd be more as my husband and I looked at each other with "Here we go." Nope, just $5 added to the payment a month and a very wise warranty choice. After all the paperwork was signed and completed, I asked "What do I owe you for taxes, registration, etc.?" Answer, "You're all set. It's included in the lease." I was stunned. Obviously, I've been stung in the past with hundreds of dollars in useless warranties, down payments, etc. When I got my Honda leases in the past (a basic model Civic and then a Fit), my payments were $89 less a month than my new car with about $4200+ in taxes and down payments and the usual "oh, you need this insurance, that insurance, extended lease warranty, ding insurance, wheel insurance," etc. My new Crosstrek is 100,000 times more the automobile with multiple bells and whistles, safety features, stereo system, heated seats, a beautiful ride, Weathertech AND rug custom floor mats, and just a solid, quality vehicle. Only $89 more a month than my Hondas and truly, absolutely nothing down. This company stands by their word and I couldn't be happier all around!!

kevin hayes

Apr 30, 2016

great dealership and super staff could not be happier with new carChristain Francois would recommend everyone to seeher to make your new car purchase

SubieLife

Apr 29, 2016

Great car buying experiences in my opinion are initiated and finalized by the hard working salespeople you deal with. As a new car buyer I was overwhelmed by a huge market of choices. After meeting with multiple salespeople at different dealers and playing their pushy games I met Al at Subaru of Wakefield. Al Mazin went above and beyond my expectations in every way. He was patient, knowledgable, and honest. I was very picky with my model/option needs. No problem here. Al initiated a trade with another dealer which was fantastic. Al was able to timely get the exact car (color/trim) I wanted out of only 2 available in all of Subaru of NE!! He truly made what was a stressful situation a complete breeze!! We drove 80 miles to deal exclusively with Al! Thank you again! Love my 2016 CWP WRX!!

Patriotsfan12

Apr 28, 2016

I was buying my first new car. When I went to the dealership the first time I was only planning on looking. However, Nelson was so friendly and willing to answer any of my questions. I decided to buy right then. They didn't have the color of the car I wanted on the lot. That was not a problem Nelson looked up the color I wanted and was able to get it to the lot in less than a month. Thank you for all your help!

GrantRudd

Apr 27, 2016

I came to Subaru of Wakefield after a full day of shopping other dealers. I arrived half an hour before closing time on a busy Saturday, and Max was friendly and eager to answer all my questions and show me the specific cars that I had come to look at. Throughout the whole car buying process, Max took the time to explain all the options and kept the whole process centered around my needs. Everyone at Subaru of Wakefield took the time to explain the whole financing process to me and made me feel comfortable throughout the whole closing process. It was my first time financing a car, and this really put my mind at ease to work with people that wanted to make sure that I was comfortable with the terms. After purchasing the car, Max was in constant contact to make sure that everything was ready for the agreed upon delivery day. I would highly recommend Max and the rest of the team at Subaru of Wakefield.

Buddy6

Apr 26, 2016

I had purchased a 2016 Forrester in October of 2015. Christian could not have been nicer.While remaining on a professional level, she was also very personable.She new every single thing about my new purchase. ( and believe me I had many, many questions!)Today, (April 26th, I went to seek her help. I unfortunately was involved in an accident with the 5 month old car.Again, she eased my apprehension.What and how to do whatever is needed.Ken the manager, also brought me into his office, and again spent 'all the time in the world' with me.Thank you both!!I know of no other Dealership that would go out of their way as they did.The very, very best!!

Paul

Apr 26, 2016

Christine is an honest and charming person who cares about her customers. I felt comfortable leaving my car with Christine. Christine paid attention to every detail and I was pleased. the Subaru Forrester is the best car that I have ever owned.

smoore2030

Apr 26, 2016

My father and I decided to go to this Subaru dealership because of the convenient location for my first ever new car! I am 22 and was nervous going into this experience as all i hear is horror stories about car sales people and how pushy they are. But to my surprise, it was a fantastic and helpful time! The sales people were very kind and readily available to answer any and all questions. They made sure I was educated on my choice, 2016 Subaru Impreza 2.0i, and ready to drive away! I dealt with Kenny and John while buying my car and they were very pleasant and friendly. They look for loyalty and not a quick buck which took my by surprise but it was refreshing. I recommend your next purchase should be with Subaru of Wakefield!

Nancy M

Apr 25, 2016

We enjoyed the ability to get a quote online and the ability to get exactly what we wanted. The entire staff was helpful and friendly. Special thanks to our salesman, Frank Belluschi.

Stathis

Apr 23, 2016

John is a someone I will go back to for future purchases. He has a wealth of knowledge and a great passion for his work. 5 stars isn't enough!

susie

Apr 22, 2016

Our salesman was Frank Belluschi.. Frank is an extremely nice man. He is very knowledgeable aboutthe products he is selling. He had a lot of patience with us and our endless questions. Frank madeour experience at Subaru of Wakefield a very pleasant one. He is a professional and a gentleman. We are not associated with any dealerships.

Steve M

Apr 20, 2016

I bought my Subaru from Wakefield Subaru after visiting other dealerships. They were great!Christian Francois was terrific. She was a pleasure to work with. She was respectful of my time, , low pressure, professional and personal. I would highly recommend her to friends and family!

nalach

Apr 18, 2016

My great experience at the dealership was 100% due to the excellent work of Christian Francois. She took a lot of time with me, answered all of my questions, helped me to find the car that was just right for me, and did not make me feel pressured at any point. She was very professional and at the same time, very personable. I would recommend her and therefore the dealership to everyone I know.

Liz L.

Apr 17, 2016

I had spoken to and been to other Subaru dealerships and found that Wakefield not only gave me a great price, but John Cheshire was extremely patient and made sure I was satisfied with my purchase. He also stayed with me until 7:30, an extra 1.5 after he was supposed to get off of work! Wakefield has a great selection - they were the only dealership that had the color of car I wanted, along with the accessories - and when it was time for pick-up, John went through all electronics so that I was comfortable driving it off the lot. Thanks Subaru of Wakefield!Liz L.

Katharine

Apr 17, 2016

We walked into the dealership knowing what we wanted and ready to do business. Mike was terrific, as he guided us fairly and honestly, and in the end we have exactly the car we wanted. Not only that, but the car we purchased is the best quality for our purposes according to Consumer Reports. So we were overall pleased with this transaction and with the dealership so far. This will be the place that we go for our servicing as well, so more to come!

Sepu07

Apr 14, 2016

People here are super friendly and listen to your needs. They make sure that your needs are met and are willing to negotiate. My first visit to this dealership was to the service area and they were also great, which os why I went there for upgrading my lease.

Kate Rose

Apr 12, 2016

This was my first time buying a new car, and with such a big decision I wanted to ensure that I worked with the right person at the right dealership. After looking online at Dealerrater, my boyfriend contacted Perry who had wonderful reviews, and for good reason! He was extremely helpful through the whole process and was able to work with me to purchase exactly the car I was looking for. He was accommodating and knowledgeable and made the whole car buying process painless, which I didn't know was possible. After putting off this process for a number of months, I'm really glad that I was able to drive away happy in my new Subaru Impreza.

Dog Lover

Apr 12, 2016

Once again I would like to highly recommend Subaru of Wakefield. I recently had a problem with my tire and called Christine Gallella in their service department. Without a prescheduled appointment she was able to take me right in and the problem was resolved within 15 minutes. I have never received anything less than outstanding customer service from this dealership. In particular I have always found Christine to be incredibly professional and accommodating.

MuseBoston

Apr 11, 2016

I just purchased a WRX with Christian and I could not say enough about her. She will go far and beyond for you. The car buying experience can be stressful and everyone is out to either make money or save money, but Christian takes this away and makes the experience seamless.

Mike B

Apr 9, 2016

Frank Bellushchi was very knowledgeable about the Outback and very helpful understanding the vehicle. He gave us plenty of time and a great test drive for all three drivers that came.

Outback818

Apr 7, 2016

We did our research online and basically came in knowing exactly what we wanted. Teresa quoted us a very good price online for our Outback and when we came in the car was ready for a test drive. Al was wonderful to deal with, easygoing and conversational, and very knowledgeable about the product. We were pretty much sold on the vehicle when we came in, and Al was not pushy at all about upgrades and other features that we knew we did not want. The whole experience was organized and pleasant. Had a blast driving my new Subaru home.

Fili

Apr 6, 2016

because we are very happy with the way they did everything for us from the first moment to the endwhen we took the car home

maniu

Apr 5, 2016

I have bought and serviced 3 Subaru's at Wakefield Subaru. With sales it has always been Perry Mallias. I recommend him because he is always there for me whether it be for sales or assistance with questions I may have. Service, as a older single woman I always get a sense of security from having had my car and my daughters Subaru serviced at Subaru of Wakefield. When I left yesterday in a snow storm, they said drive careful. I said "I will I have a Subaru."

tr0316

Apr 5, 2016

From start to finish a very positive experience. Frank Belluschi in particular took extra time to show us what the car can do. He was very knowledgeable and pleasant to work with.

Cami4391

Apr 3, 2016

We bought a two year old Subaru from this dealership this weekend and we had multiple excellent options to choose from. Mike F, our salesman, was very straightforward and transparent about the different options. Kenny, our financial person, made the financing options easy to understand and let us make the best decision for us with no push back. The whole experience was surprising enjoyable for car shopping in the rain, with a cold, on a busy Saturday. I highly recommend coming here for a used or a new Subaru.

Hiker11

Mar 31, 2016

Recently purchased a new Subaru here - Al Mazin was friendly, courteous, professional, and made the process as quick as possible. I highly recommend this dealership!

Subarufan1285

Mar 28, 2016

I was extremely happy with my car buying experience at Subaru of Wakefield. Frank was extremely helpful and knowledgable about all the cars he sells. I will be recommending this dealership to everyone I can and will be reurning soon with family members looking to make a purchase.

ruthyoung

Mar 26, 2016

I have been serviced for ten years by this Center. Christine is my constant. I know I can trust her knowledge. She will get things done and they will be right. She is honest and ethical. I keep buying my Subarus at this dealership because of the service.Ruth C. Young

Greg

Mar 21, 2016

I have bought many cars over the years, but this was the first time I never felt pressured!Jason Matte was the first salesman who really took the time to listen to my needs and my wants and help make the right decision for me. He took time to explain each vehicle and let me drive a couple of vehicles to make the right decision. Jason's knowledge and commitment to excellence closed the deal on a 2016 Subaru Outback premium with all the extras.Such a pleasure and I will highly recommend Subaru of Wakefield to all of my employees.Gregory Gibson CEOAbove&Beyond Home Health Care

EvaEleanor17

Mar 21, 2016

I went to Wakefield Subaru with a very old option to trade in, with the intention of purchasing another pre-owned subaru. With the support and ideas of Sydney and Kenny, we were able to ultimately purchase a new Forrester, literally my dream car! The collaboration and flexibility of the sales staff, and their agreeability to work with me over a few days while we figured out the best possible situation, was beyond compare. I absolutely recommend this dealership!

sophie06

Mar 20, 2016

Everything was perfect. Jason Matte was very helpful, friendly and efficient. Both I and my husband enjoyed working with him. We'll come again if we need a new car.

Erin Lamb

Mar 19, 2016

I worked with Al Mazin who was knowledgeable, non-hard sell, and very responsive to questions/concerns. Ken, in finance, also answered questions forthrightly. Cosmetic repairs on the car were done ( as promised by Al) professionally and Subaru service performed so that the car looks and runs great.

sara

Mar 18, 2016

Very professional and honest. Bought and have my car serviced here. Sales person was knowledgeable and there were no high pressure tactics like other dealers. Service dept. has been very good. They only do what is needed. Waiting room is very nice. It is clean and has amenities like TV and coffee.

BV

Mar 10, 2016

If you're in the market for a new Subaru, I'd recommend going to Subaru of Wakefield and asking for Frank Belluschi. I wanted a 3.6R Outback but not a single dealer in eastern MA had one on the lot. There were a couple in transit with the color, options and leather I wanted but two other dealers wanted almost MSRP for them. Plus, I couldn't even drive one. At Subaru of Wakefield, Frank took me for a drive in the sedan version so I could try out the 3.6 engine with the CVT. He said he could get the car I wanted in a few days and gave me the discount I wanted based on my research with only one quick back and forth to his boss. Frank found the car at a dealer in Vermont, had it driven down to Wakefield, added the accessories, and got it registered and inspected for delivery as promised. He also spent a lot of time after the purchase explaining the many features of the car. I couldn't have been more pleased with the experience.

Patty

Mar 8, 2016

Our 17 year old Honda is the last car we bought brand new. When we decided to buy another car, the process of buying one was not a welcomed thought. After exasperating visits to four other dealerships, we ended up at Subaru Wakefield. I now wish we had started here. From the first phone call to the last signature on the dotted line, the whole car buying experience was painless and surprisingly easy. That was due to our salesperson, Jason, who is an exceptional person. Jason is good at his job because he LISTENS to you and to what you want in a new car. He is also knowledgeable - which we needed since we had never owned a Subaru before- and respectful. We will recommend Jason and Subaru Wakefield to anyone who is thinking of buying a new car. Thank you Jason for your attention and kindness.

Rick G.

Mar 7, 2016

I have just purchased my fifth Subaru from this dealership (which should tell the reader something about this dealership), but this last time was the most satisfying experience of all. The salesman, Al Mazin, was courteous, friendly, knowledgeable about all the products we were interested in reviewing, and attentive to every detail. There was absolutely no pressure, and he answered all our questions to our satisfaction. Two days after picking up the vehicle, i had a minor problem with the car, and Mr. Mazin attended to it promptly. I drove into the lot, and barely got out of the car before he came out to greet me. The problem was fixed in a matter of minutes. The experience of buying a car doesn't get much better than this.

Ruthrebeca

Mar 6, 2016

The folks at Subaru of Wakefield are certainly dedicated to customer satisfaction both in sales and in service. This is my 4th purchase with Subaru of Wakefield and they get better with each car. I commend Christian Francois for her professionalism and impeccable character. What a wonderful experience in a business where most people cringe, Subaru of Wakefield changes the dominant paradigm for car dealers - a pleasant and rewarding experience.

murat

Feb 29, 2016

I recommend Wakefield Subaru over several other I visited before buying my Forester. staff are professional, kind, hard-working and this dealership is great if you want a good deal for buying your subaru. Worked with Sydney, definitely recommend him.

DisappointedCustomer

Feb 28, 2016

My experience with this dealership was horrible and would never recommend anyone buy a car from here. They were not happy that I did not use their financing and basically held my car hostage for days... They made promises during our deal negotiation that they never followed through on. Absolutely horrible. If I didn't like the car so much I would have taken my business elsewhere!

dissappointed

Feb 28, 2016

This was the worst experience in car buying that I have ever dealt with. They were not happy I did not use their financing and held my car hostage for days. They made promises during the deal negotiation that they did not follow through with. If I did not like the car I was getting as much as I did, I would have taken my business elsewhere. I will not be recommending them to anyone that I know, ever.

Karen

Feb 26, 2016

I have been a long-time customer of this dealership and have always been treated professionally. I traded-up my Forester for a Premium model and was very happy with Sales and Service during this process.

NSWagonMan

Feb 23, 2016

Subaru of Wakefield came highly recommended from a relative of mine who bought her new Subaru Forester there. I bought a new Forester of my own this past September and my mother bought a new Forester of her own the next month!Jason not only gave both of us excellent deals on just the right cars to suit our needs, he was also a tremendous help to both of us when we needed an abatement for the excise tax on them. The solution came quickly for both of us! We can't thank him enough!And of course, we are both very happy with our cars. With my long commute to work my Subaru has done a fine job of getting me through the winter so far, and I expect it will for many more!

impreza24

Feb 21, 2016

Mark Ruiz is the best automotive service professional i have ever worked with. He always takes great care and is honest in the service assessments. The service team at Wakefield is the best and i highly recommend them. Also Subaru of Wakefield provides you with a new Subaru as a loaner vehicle while your car is in the shop, its a great benefit as i have been to other dealerships that provide you any old loaner they have around. Additionally they have a nice waiting area with ample seating and available internet access if you need to get some work done.

mac681

Feb 19, 2016

I was dreading having to buy another car but Subaru of Wakefield was a surprising change. Christina was a great help, I bought a used crosstrek and I was treated like I had just bought a expensive sports car. They took care of all of my concerns and went above and beyond to be sure I was satisfied. I have not yet had to use the service dept so I can not speak to that. I only took off one star due to the lack of any hard copies of the Resist All protection I purchased to protect my vehicle, not sure I will remember everything a few years down the line when I may actually need or use it. Subaru of Wakefield really is customer oriented you will be pleasantly surprised as I was.

ademartini44

Feb 15, 2016

I recently moved to the area and needed a Subaru dealership. The service at Subaru of Wakefield exceeded my expectations - I was able to get a great deal on a brand new car in a comfortable environment. Sydney went above and beyond to make sure I had everything I needed and took tons of time walking me through all the features of the car. As long as I live on the North Shore I will turn to Subaru of Wakefield every time I get a new car!

ejrudy

Feb 1, 2016

I found Subaru of Wakefield to be an excellent dealership, filled with attentive salespeople and employees. Everybody seems to care about the customer having the best possible experience. I worked with Chris and Al Mazin, and never felt pressured into purchasing anything. Al had years of experience, and provided me with several options for purchasing and financing my new car. I appreciated his "here's the bottom line" approach. I would highly recommend this dealership to anybody looking for a car, first time or experienced buyer.

Molly

Jan 25, 2016

We came into the dealership hoping to buy a car with all wheel drive for the winter. Nelson Molina has made this the best experience I've had at any car dealership. He is knowledgeable, friendly and patient. We never felt any pressure from him and he answered every question we had. Our decision to buy the 2016 Crosstrek was made much easier by Nelson's customer service. He is truly unique in this industry. I would recommend anyone go see him. Vincent Izzi (general sales manager) was also wonderful to work with.

Eileen

Jan 24, 2016

Christian was knowledgeable, helpful, and efficient, and very important to me -- i did not feel any pressure during our interaction. From the test drive to helping me set up the bluetooth in my new Outback, it was a pleasure to interact with her.

Amango

Jan 7, 2016

I purchased a used Honda CR-V from this dealership and worked with Christian Francois. This was probably the best car-purchase experience I've ever had. Christian was such a pleasure to work with - no pressure and I felt like she really had my best interest in mind. Plus she is a very lovely person! Customer satisfaction is the top priority for this dealership.

RickH

Dec 24, 2015

Christian Francois was a joy to work with from making the decision to picking up the car. We highly recommend her and the dealership. Everyone was so welcoming and friendly. We had our puppy Thunder with us and they treated her like one of the family.

1stSubaru

Dec 15, 2015

I had heard good things about Subaru of Wakefield but I should have hand picked (called) for a salesperson who was recommended. I went in on a bit of a whim not thinking that they would give me a good trade in offer - they did which was great and got me thinking. There was some pressure that they would only honor that amount that day, not necessarily a few days/week later. Really? The car is going to depreciate significantly in a few days? I don't make care decisions lightly so I walked out and started to really research and came back ready to talk. My salesperson, Mark Roberge, was nice enough but was really trying too too too hard. He also was not detail oriented which drove me crazy. He also compared me to other customers saying "I know you wouldn't do that." and making negative comments about them. Hmmm... what did he say about others after I left. Not impressed. So, note to self and to others, reviews of salespeople are just as important as the dealership. Oh... and I didn't love the finance guy as well he rushed me, despite having an appt. to pick up my car, and then was irritated when I wanted to make a call to check on one of the warranties. Eye contact too... really... it would be good to make some. All said, I'd go back, as the price and location are right. They also have been good with service thus far.

Jlander

Nov 28, 2015

Both Frank and Teresa were great! They were able to answer all my questions, they were able to get me speedy answers and great prices compared to other dealers in the area. They were also very accommodating - working around my busy schedule and making it really easy for me when I came into buy my new car! Very much recommend them and the dealership in general!

Beldavius

Nov 18, 2015

I was just looking to compare different trim levels of the Forester, and was given a brief overview followed by a test drive of both. My salesperson was pleasant and knowledgeable about the details. I wasn't ready to buy just yet and she didn't push me, but my treatment during this visit made them a front runner.

Buddy6

Nov 16, 2015

I just purchased a brand new 2016 Forester. From the telephone conversations to the first visit, I must say, it was a wonderful experience!From the Sales associate, to the financial person, service department to the manager, all wonderful.there was an option on the car that was not done, and by the time I was ready to drive my car home, it was taken care.My last purchase was in 2004..........the 'typical car sales pitch, and the pushiness was present.How things have changed!!Just wonderful!!~Thank you all so much!!!Barbara O'Brien

igotanewcar

Oct 26, 2015

i walked in and was helped by Al he was very nice and treated me like i was family NOT at any point did i feel any pressure to buy he showed me a bunch of cars in my price range.... the next car that my wife or my self get i am going back to see Al....

stm1189

Oct 21, 2015

If you do your research, the whole process is a breeze (and this is my first car financing experience) The one extra I opted for was the 6 years/100k coverage on my Subaru Legacy, which I felt was a bit pricey, but worth it for number of miles I will put on the vehicle. I bought my car from Al Mazin, and he was truly wonderful to work with. From negotiation to delivery of my vehicle, Al really cared about me and my experience. I noticed a slight ding in the center console leather on delivery and he brought me and the car right over to service to have them do what they could to fix it. I would highly recommend working with him the next time you look to buy a new Subaru! Also, Mike Tarasuik, one of the Sales Managers, was a lot of fun! Both helped me feel at ease while finalizing the deal.

Rickysti263

Oct 18, 2015

I recently purchased a used 2013 Sti and was very surprised that every one there I dealt with was extremely nice and pleasant. Max sold me the car and throughout the whole process he was very helpful and made sure I was comfortable with everything, he even called me a week after to make sure I was enjoying the car, I would definitely recommend this dealership the customer service is outstanding

rebecca

Oct 18, 2015

Perry is the best to deal with from the sale of the cars to the delivery. This is the 3rd vehicle we have bought from him

STI21

Oct 18, 2015

Perry is the best! He helped us find the car we wanted. He has been so nice... more like a friend than a sales person.

normamp

Oct 16, 2015

This is the 2nd Subaru I have bought at Subaru of Wakefield and with the same salesman, Al Mazin.I have always been satisfied with the service department as well, for keeping my Subaru in great shape.I would highly recommend this dealership and the salesman, Al Mazin, made the buying experience very smooth and easy - he was a pleasure to work with!

Bob Gage

Oct 13, 2015

CHRISTIAN FRANCOIS WAS EXCELLANT. She had a good understanding of thevehicle, and was very patient in explaining it's options. Her follow up was good, but notpushy. She handled a last minute change in vehicles, with little problem..I hope my follow on experience with Wakefied Subaru are equally as pleasant.

ripley#01

Oct 6, 2015

purchased both a 1999 and 2005 outback. Had many problems both both. blow head gaskets, leaking oil seal, dash board stop working, HVAC system stopped working. Spent thousands on repairs. There was a recall for defective oil filter. Brought car in because it leaked oil all over my drive way. They said the large spots was water and didn't believe the car was leaking!!!! I had so many complaints about poor quality , instead of taking care of me..they told me to leave!!!! Never again. I now go to ira. Purchased a 2012 from them . Good dealership!

BrandNuSubaru

Oct 4, 2015

The transparency, low pressure + positive environment, service and value offered by Perry Mallias and Subaru of Wakefield was incredible. What's better is that when you stack these qualities up to the competitors where I also shopped, namely Quirk Subaru in Braintree, the level of comfort I had making a purchase from Subaru of Wakefield was unbelievable.If you want to avoid the shenanigans, cheap suits, discomfort and uncertainty of buying a car, just drop by. I hammered out my exact terms during halftime of the Patriots game.

Elaine Tordiglione

Sep 23, 2015

This is my first Subaru, and nobody likes the experience of buying a car. I expected it to be an ordeal, but not with Perry. Not only was he entertaining, but he was honest and knowledgeable. I love my Impreza and I loved working with Perry. I will lease my next car at Subaru of Wakefield and it will definitely be with Perry, so he better not leave! I will hunt you down!

tordige

Sep 23, 2015

This is my first Subaru, and nobody likes the experience of buying a car. I expected it to be an ordeal, but not with Perry. Not only was he entertaining, but he was honest and knowledgeable. I love my Impreza and I loved working with Perry. I will lease my next car at Subaru of Wakefield and it will definitely be with Perry, so he better not leave! I will hunt you down!

tjones

Sep 21, 2015

I just recently bought a used car from Subaru of Wakefield and they have been great start to finish. I was a bit nervous because I had never bought a car from a dealership and their friendly, yet professional attitude put me right at ease. They gave be a great deal and provided awesome financing. I am totally happy with their service and have already recommended a friend to check them out when he is ready to buy a car.

Amanda

Sep 14, 2015

Great overall experience! I was treated as though my business mattered to them. Al Mazin in particular was helpful, knowledgeable and great to work with.

priyank2101

Sep 8, 2015

I worked with Nelson on 2016 Legacy. He seems like a nice guy. They quoted me $24,140 for premium + eyesight package. They were $140 above my best quote but I decided to go with them because they had the vehicle in inventory.However at the very end, they started playing games. Nelson's boss Kenny gave me paperwork with the price of $24,999. I told him that was not the priced we agreed on. He refused to do the deal at the price quoted by them. I asked for Nelson who admitted to the original price. They were willing to "meet me half way" at $24,500. I did not feel like doing business with the man who can't honor his word (or subordinate's/business' word).I did thorough homework and had conversations about accessories, destination fees, tax/title/registration/documentation, etc. There was no misunderstanding. This happened 2 hours ago so my memory is quite fresh.If you're (still) planning to work with them, don't believe you have a deal until you **carefully** read the final paperwork. Don't be surprised if they make you wait while they are "on the phone with Japan (half-kidding)."Good luck!Priyank

Lissa10590

Sep 8, 2015

This was my first time shopping for a new car. Perry was super helpful, knowledgeable, and accommodating. I had an excellent and amazing experience! I love the Subaru Impreza that I am currently leasing. I have had it for only a week, but am obsessed with it!

MWM2

Sep 8, 2015

Our entire experience at Subaru of Wakefield was excellent. Everyone was welcoming and friendly, from the receptionist to the finance office, and Perry Mallias gets major points for being as low-pressure and friendly a salesman as I've ever encountered. He went above and beyond to help us find the right car and the right deal. He's also been terrific with following up and ensuring our happiness.Highly recommended!

Phaupkris1

Sep 7, 2015

Christian was very eager to please me. She showed me different cars and had me drive the basic and the premium outback and the premium forester and showed me the difference in both and the forester which is as beautiful as the premium outback. I thought the forester which handles as well as the outback is the better choice for me. Also micheal was very talented in the office helping also with my lease. He quieted my concerns about the end of my lease when they inspect my car. I hope I said enough because if the deal fell thru it wouldn't be because of Christian or micheal.

Anne R.

Sep 5, 2015

Just bought my first Subaru. Michael Tarasuik and Perry Mallias made my experience more than pleasant. They answered all my questions and made sure I was completely comfortable every step of the way. Ken in finance was great, explaining all the details so I understood them. I can honestly say, I was hesitant to even attempt to buy a new car, due to not wanting to deal with high pressured salesmen, but this was the best car buying experience I have had yet. -Anne R.

Teri

Sep 4, 2015

Having driven the same car for over 10 years, it had been a long time since I'd been in the sales department of a car dealership. I went to several dealerships in the area (Subaru and others) and found the staff at Subaru of Wakefield to be exceptionally knowledgeable and easy to work with. They had exactly what I was looking for in their selection of used cars, and Nelson walked me through everything from start to finish. If you're looking for a great car buying experience, I'd highly recommend Subaru of Wakefield!!

Kaitlyn m

Sep 4, 2015

This was my first buying experience and I wouldn't of done it any other way. They are reasonable and very personable. I did not feel pressured once, in fact, they were extremely patient through the process of me figuring out what it was I wanted. They truly want what's best for you! Justin Grant was awesome to work with. He went above and beyond and made sure I was happy, and I am.

teri

Sep 4, 2015

Having driven the same car for over 10 years, it had been a long time since I'd been in the sales department of a car dealership. I went to several dealerships in the area (Subaru and others) and found the staff at Subaru of Wakefield to be exceptionally knowledgeable and easy to work with. They had exactly what I was looking for in their selection of used cars, and Nelson walked me through everything from start to finish. If you're looking for a great car buying experience, I'd highly recommend Subaru of Wakefield!!

pleased customer

Sep 1, 2015

In purchasing a used Forester from Wakefield Subaru, I was very pleased with their conscientious and extensive vehicle preparation efforts. The service manager explained that Wakefield takes pride in making sure its pre-owned Subarus are in like-new condition. Clearly, Wakefield did a great job!

kostasgolfr

Aug 31, 2015

Justin was great to deal with. He made the car buying experience what it's supposed to be.He goes beyond to deliver the car to your liking and then some. No pressure to purchase and always kept me informed.Mike Tarasuik with do his best to make the deal happen.Once the deal is done or not you will leave the dealership without feeling like someone tried to take advantage. Solid guysThank you

JBurke

Aug 30, 2015

Worked with Nelson, great no pressure salesman, very professional, Highly recommend to meet with him. Received a great deal and they worked with me to get exactly what I wanted. Looking forward to driving my new car!

jrburke05

Aug 29, 2015

Worked with Nelson, great no pressure salesman, very professional,Highly recommend to meet with him.Received a great deal and they worked with me to get exactly what I wanted.Looking forward to driving my new car!

Tinchonuke

Aug 25, 2015

After replacing the engine block on my Forester (new car had a high oil consumption which is a know problem in '14 Foresters) they left the alternator with an abnormal noise. After a second visit they fixed the alternator but forgot to install 3 bolts. The car was making a rattling noise so I returned for a 3rd time. The service manager attributed the noise to normal heat shield vibration.Bottomline, I had to look myself and found that two of these bolts were supposed to secure a front plastic cover under the engine and the third was preventing the exhaust pipe to vibrate (what was causing the rattling noise).I wouldn't recommend their service department...

Imprezalady141

Jul 30, 2015

It was my good fortune to have walked into the dealership and met Justin Grant. It was my good fortune to have walked into the dealership and met Justin Grant, Professional in all aspects of Customer Service. Took time to listen to my needs, offered me many options to try and never any pressure to buy. Great Experience. Tried the rest Subaru of Wakefield the "Best".

Betsy from Winchester

Jul 30, 2015

I always through that the notion of something pleasurable and car buying were incompatible. But I am now convinced that I was wrong. From start to finish, looking at the cars that I though would work through the test drive and last but not least completing the deal, was professional, friendly and very very easy. I worked with Al Mazin who provided excellent service. as anticipated I am really enjoying my vehicle having put more than a few miles on it. My new Forester is comfortable to drive, with excellent visibility , comfort and turning radius. It's great!the stars below don't seem to be working for me, but you can tell from my review that they would all b 5 star!

Imprezalady141

Jul 30, 2015

It was my good fortune to have walked into the dealership and met Justin Grant. Took time to listen to my need, offered me many options to try and never any pressure to buy. Great experience. Tried the rest and Subaru of Wakefield the "Best".

driverlady2015

Jul 28, 2015

Perry helped me purchase my Subaru and he was excellent to work with! He was extremely helpful and friendly. He was very patient as I tried out and test drove lots of different models, both new and used, and compared them. When I chose my car he made sure I knew how to use all the features before taking it home. I really enjoyed the relaxed and professional atmosphere at this dealership. It was a very pleasant experience. I never felt pressured or rushed and they were very informative and accommodating. I would highly recommend this dealership!

Mary Beth

Jul 16, 2015

I last purchased a car in 2002, and that was a Saturn, a big selling point of which for me was not having to haggle with dealerships. So I wasn't exactly looking forward to the process. I shopped around online and found a vehicle at Subaru of Wakefield that seemed to be exactly what I was looking for. I corresponded with the dealership via email to clarify a few questions I had, then set up an appointment to test drive the car. Crazy summer traffic made me very late for my appointment, but I was nonetheless treated courteously, and quickly assigned to salesman Justin Grant. Justin was very friendly and helpful, and really went above and beyond to make the whole process as easy and pleasant for me as possible. He took a lot of time explaining all of my new car's features to me, helped me synch my phone to the car's Bluetooth, and even transferred the stuff in the trunk of my trade-in into my new vehicle. The whole experience was much less painful than expected, and Justin was really great to work with.

Robert

Jul 11, 2015

Perry Mallias gave 110% to make sure we were happy with our new Subaru. This is our second car purchased at Subaru of Wakefield with Perry's help. He definitely understands what the words "Customer Service" means. We'll be back to see Perry again!

Robert

Jul 11, 2015

Perry Mallias gave 110% to make sure we were happy with our new Subaru. This is our second car purchased at Subaru of Wakefield with Perry's help. He definitely understands what the words "Customer Service" means. We'll be back to see Perry again!

PaigesHorse

Jul 10, 2015

I used my AAA membership to locate Subaru dealers who would give a AAA discount when buying a new car. There were three in my area. It was in April that I decided I wanted a Subaru Legacy Premium, with the ivory interior. The first dealer I visited didn't have this with the options I wanted, and told me I would have to wait and order a 2016 model, because the 2015 model run was sold out. I continued watching the Subaru of New England inventory online, somewhat considering other color choices I might be willing to compromise on. One of these possibilities turned up at Subaru of Wakefield (also one of the AAA discount dealers), so I called and went over to see it. I was introduced to Jason Matte. The blue color in question didn't appeal to me, and Jason offered to check pre-production inventory to see if he could find exactly what I wanted. Quite surprisingly, he did just that, in a few minutes spent in private with his sales manager. They arranged to swap a Legacy with black interior they were scheduled to receive, for a Legacy Premium with ivory interior that another dealer was scheduled to receive. Neither of these cars had even been manufactured yet! Moreover, my car came in about ten days earlier than Jason had estimated from knowing the production schedule. I also appreciate he gave us a very thorough orientation, with our car running, to the electronic implementation of controls in the Legacy, including the EyeSight vision assist technology. Our experience with Subaru of Wakefield has been beyond my expectations. The only negative was I was disappointed to find the basic warranty is only 3 years/36,000 miles (other makes are often 6/60,000 or more). I was persuaded to buy the 7/70,000 extended coverage, but feel the pricing of this is a little squishy (depending upon how much you want to be able to think it over before deciding). You can't take overnight to think about buying it, but can cancel it anytime within 90 days of signing on, More than likely it is Subaru of America that has the heavy hand here, not the dealer.

Joe

Jul 8, 2015

Max Shaffer is an excellent salesperson. He made my wife and me very comfortable from the firstmoment we met him. He greeted us cordially and created a very low pressure buying experience. Max is completely knowledgeable about the Subaru vehicles. He answered all ourquestions to our complete satisfaction and helped us to choose the vehicle that meets our needs. Working with Max was the best car buying experience my wife and I have ever had.

harley33

Jun 28, 2015

We dealt with Christian Francois when we were car shopping, she was knowledgeable, friendly and wonderfully low pressure. Not only was she able to answer all our questions, she also got us a great price on an Outback with all the options we wanted. On top of providing an amazing sales experience, she went out of her way to ensure we were able to pick up our new car, with specialty plates the next day. I would highly recommend Subaru of Wakefield to anyone looking to purchase a new or certified pre-owned vehicle.

John

Jun 26, 2015

This was the smoothest and easiest purchase of a vehicle that I've ever done. I got an email quote; met with Christian and had everything wrapped up in less than an hour (including test drive and getting a fair price on the trade-in); and then when the vehicle was in drove out in 90 minutes. Christian couldn't have been more helpful or friendly. I'd recommend this dealer to anybody.

Dennis

Jun 23, 2015

The salesperson that I dealt with, Max, was very accommodating to my set of requirements and created a very comfortable buying experience. He was able to answer all auto related questions and negotiated from a win/win point of view.

Heng

Jun 17, 2015

The dealer is very patient. He explained every purchasing details of the car and suggest us the best way to buy the new car. Even we took a long communication, he never gave up.

Igor El

Jun 15, 2015

Easy to deal with, good atmosphere and great team work! The most important thing is: they are ready to work with the customer to resolve any issue- thanks to Sal Barbagallo, their VP/GM. This dealership was a right choice to buy a Subaru from!

happy first-time subaru buyer

Jun 15, 2015

As someone who's gotten used to dealing with high-pressure car dealerships, it was refreshing to work with folks that are straight, and not super aggressive/sleazy at up-sell. We got the initial quote online, and closing the transaction was very fast - we got the options all straightened out, and the sales person (Erica) explained the process and next steps very clearly. The onsite sales person (Max) also did a great job. The entire transaction was very efficient, and the finance person told me how their dealership works, and was clearly explained the up-sells - what he recommended, and what he didn't. I would definitely recommend buying a car from this dealership. (the drive out was definitely worthwhile)

Lizmacd

Jun 15, 2015

Worked with Max and it was a really great experience. He was very accommodating and wanted to make me happy without being pushy which was just what I needed.

SeriousToyotabuyer

Jun 15, 2015

Stopped by to learn more about Subaru Forrester. Met Mike who we learned was only at the dealership for 2 weeks, Was nice and low pressure - but did not know about the dealership/cars. We decided not to purchase a Subaru independent of our experience at this dealership - but I think dealerships should figure out a way to ensure that prospective dealings with sales people who know the dealership and cars in the dealership. It is a big turnoff for serious buyers to get the sales person who just started. I would recommend anyone considering a Subaru to consider this dealership.

ReadingDad

Jun 10, 2015

Subaru of Wakefield replied to a previous review that they offered to hold a car I negotiated for with a small deposit is simply not true. Shop elsewhere!!

Marcm

Jun 2, 2015

Perry was a pleasure to work with. He is extremely knowledgeable and went above and beyond in assisting me with this car purchase. I'd highly revommend him to friends and family.

skazmirski

May 27, 2015

After a very terrible experience trying to buy a 2015 Forester from Cityside Subaru, we went to Subaru of Wakefield. Erica and Christian worked very hard to try to get our business. There was no pressure applied but they were very good to getting in touch with me by e-mail which I really liked. Negotiations were done mainly by e-mail and they were very clear in what they could offer me and when they could deliver it by. The pricing was the best here out of the dealerships that I visited and the selection is very good with a large lot. I was treated well the entire time. Many thanks to Christian and Erica.

PatriotFlyer

May 25, 2015

I walked in with a price quote and that's the price I paid. The staff were friendly, cheerful and helpful. I've had other cars serviced here and the service staff is equally professional. I would definitely recommend this dealership.

HiFi Dr. Lew

May 25, 2015

This is my second purchase from SoW. I have had a positive experience with them as both sellers and as a service resource. They have always been straight shooters in every phase of their business. Generous with loaner cars, reasonable on their rates, and very communicative when questions arise. They aren't the closest Subaru dealership to my home, but I didn't hesitate to return for my new Forester. My original sales person didn't last with them, but I was quickly "adopted" by a one of their senior guys, Al Mazin, who always made it a point to acknowledge me when I brought my car in for service. That solicitude earned SoW and Al personally my business this time around.

joypplay

May 20, 2015

This was my second time buying a Subaru from Subaru of Wakefield. From the moment I entered the dealership until I drove off the lot with my new car, I was treated impeccably and as if I mattered. Women don't always feel comfortable buying a new car. I went in by myself both times and was treated with respect and care. I highly recommend Perry Mallias who was a superb salesman. No pressure at all and very friendly. I bought my first Subaru from Christian Francois who was equally wonderful. All in all, a terrific buying experience! I got exactly what I wanted at a good price and Perry followed up with a phone call to make certain I was happy with my car. Can't get better service than that.

Roberta

May 14, 2015

I worked with both Al Mazin and Christian Francois while I search for an appropriate Subaru to lease. Al spent around two hours with my mother and I. He had an in-depth knowledge of the cars and he was extremely patient while I debated the pros and cons of each car. He was a huge help and picked out appropriate cars based on my needs as a student and a less experienced driver. Safety was his biggest priority to emphasize. A few days later, Christian assisted my mother, aunt, and I while we filled out the paperwork. She was also patient, professional, and knowledgeable regarding all of the information we needed to know moving forward to pay for and service the lease. Christian spent at least an hour, possibly more, with my mother and I exploring the car and the most important aspects for me to know. This was a very exciting experience for me as this was my first new car. Both Al and Christian made it a pleasant experience and I would definitely use their services again or recommend them to anyone else looking to buy a Subaru.

Kirsten

May 13, 2015

I had an excellent experience at Subaru of Wakefield! I went in to look at Foresters, and ended up purchasing a CrossTrek, which I love. From the front desk staff (who generously entertained my four-year-old while I was conversing with the sales representative) to the finance department (Matt Cote) to our fabulous sales representative, Al Mazin, everything was direct, clearly explained and supportive. Al is very thorough at test drives and when turning over the vehicle. His follow-up calls and check-ins were much appreciated. Overall, this was a fabulous experience with no high pressure sales and everything clearly spelled out. I highly recommend them!

Kirsten

May 13, 2015

I had an excellent experience at Subaru of Wakefield! I went in to look at Foresters, and ended up purchasing a CrossTrek, which I love. From the front desk staff (who generously entertained my four-year-old while I was conversing with the sales representative) to the finance department (Matt Cote) to our fabulous sales representative, Al Mazin, everything was direct, clearly explained and supportive. Al is very thorough at test drives and when turning over the vehicle. His follow-up calls and check-ins were much appreciated. Overall, this was a fabulous experience with no high pressure sales and everything clearly spelled out. I highly recommend them!

sonjakitten

Apr 28, 2015

We went in looking to purchase a Subaru Forester after a tough New England winter. We had leased a vehicle from another company before and hated the experience. However, with Al Mazin, he was straightforward and worked with us to find something that fit us better. We wound up leasing, something we'd never do again! We loved how he was not pushy and worked with us! Highly recommended!

Rosemary

Apr 27, 2015

I just bought my third Forester. This was my first time shopping at Subaru of Wakefield and I loved the experience. Frank Belluschi was my Sales Consultant and he is excellent!! He listened to me and sold me the car I wanted. He was very professional and answered all my questions. It was a pleasure shopping there and working with Frank.

Rosemary

Apr 27, 2015

I just purchased my third Subaru Forester and had the best experience ever. Frank Belluschi was my Sales Consultant and it was a pleasure working with him. He really knows his product and was able to answer all my questions and then some He listened to me and sold me the car I wanted. I look forward returning there to have my beautiful new car serviced.

kickarsmann

Apr 14, 2015

Christian is super friendly and helpful, when she doesn't know something, she doesn't try to lie, she will run back and forth until she can get an answer for you. She makes a very good effort to be a sales consultant to find what your needs first rather than push you to buy the most expensive car on the lot. She has a great personality and patiently work with you to find your a car that fits your need and budget. I had a great shopping experience with Christian.

Jane

Apr 9, 2015

Christian Francois was our sales consultant. We had a time constraint but wanted to check out the Forester to see if we liked it enough to come back another time for a test drive. Christian answered all of our questions without pressuring us and since I hate to be pressured, I liked her approach a lot!

Lee-Anne

Apr 9, 2015

Jason was phenomenal in assisting with the purchase of a new vehicle. We had our daughter with us and at no point was purchasing a new car stressful. The facility was clean and offers amenities to assist with entertaining children. The staff were extremely friendly. Jason listened to our needs and assisted in identifying the right vehicle for our family. I was very impressed with the level of professionalism and excellent service!

Rick friend of Jean

Apr 4, 2015

Perry Mallis was my salesman. We bought a car from him before. That's why we went back. The car we first bought from him was totaled in an accident. It took a couple of weeks after we put a down payment on the car to finish the transaction. He was very patient.

Larry and Paula

Apr 3, 2015

Our salesperson was Christian Francois. We had visited another Subaru dealer first and had a bad experience. Christian was a breath of fresh air. She is personable, efficient, knows her product, listens to the customer and does not apply unwanted sales pressure. We were impressed with the professional atmosphere of the dealership and all the staff we met. They do a first class job!

larry

Apr 3, 2015

Our salesperson was Christian Francois. We had visited another Subaru dealer first and had a bad experience. Christian was a breath of fresh air. She is personable, efficient, knows her product, listens to the customer and does not apply unwanted sales pressure. We were impressed with the professional atmosphere of the dealership and all the staff we met. They do a first class job!

SAWalsh

Mar 25, 2015

From my first internet contact to the picking up of my new Legacy everyone was top notch. Telephone and Internet replies were timely with great follow-up on all of my questions. At age 74 I have dealt with a number of car dealerships over the years but Subaru of Wakefield and their staff jump straight to the top. No one backs away......everyone is there for you, the customer.

Curt_Owen

Mar 23, 2015

FAR EXCEEDED EXPECTATIONS For background, I am 22 years old and moving down to NC this July. I had looked up Subaru of Wakefield online and saw they had excellent reviews, so I scheduled a test drive on a used car. The first employee I spoke to was Freddy Nieves, one of the sales consultants. Freddy answered all my questions honestly, and he was very easy to connect with.The car I was interested in was in great shape and listed at a price under the KBB value for it. I ended up purchasing the car at a very fair price one that was far less than I thought I would pay for that type of car. Throughout the process, I never felt pressured to buy, and the people I spoke with were very responsive to my wants and needs.Kenny Bettano, a sales manager, made me feel comfortable right from the moment he assisted in the process. I had uneasy thoughts of what it might be like going into a dealership as a young person, but my experience was far better than I could have imagined. A great deal of this was due to Kenny, who understood my position as a first time buyer.I ended up purchasing the car along with an extended warranty. I was originally not planning on buying a warranty, but it was an incredible value for a used sports car. I financed about half of the purchase through the dealership at a great APR. The two finance managers I spoke with, Ken and Matt, answered my laundry list of questions, and gave me plenty of space before I decided to go with the warranty and financing.When the car was ready for pickup, Kenny made sure everything was perfect. He thought that the two back tires were too worn out, so he replaced them (after the deal was already made!) I cant imagine another dealership that would do this.Overall, I was incredibly impressed by the professionalism and service that Subaru of Wakefield gave me. Im happy to say that they've earned a customer for life!

animegirl4545

Mar 5, 2015

Perry helped me purchase my vehicle at Wakefield Subaru and he was excellent. If I purchase another new car in the future, I will definitely go back to him.

MJB

Mar 5, 2015

We went in for a test drive for a 2015 Legacy. Our sales rep was Frank Belluschi & very knowledgable. Leased the car the same day! We picked it up the following week & have been very happy with our decision. Highly recommend them.

Jennifer

Mar 3, 2015

My experience buying a car from Jason was positive. He is 100% with customer service. He is friendly and down to earth. He gave me a lot of info about the safety of Subarus which was helpful. I appreciated mostly that he was not at all pushy and was patient as I was indecisive. He did want to get me the car that was right for me, which we did. I did check with another dealer about price and this dealership matched there price. It was a significant difference. The sales team was accommodating with my having a cosigner. I would buy a car from them again and happy with my purchase.

ReadingDad

Mar 2, 2015

Negotiated for a particular car over the phone and two hours before I was scheduled to come in they asked if I wanted to leave a deposit. I declined and said I was on my way. Arrived and they wasted 30 minutes of my time pretending to look for the car and asking me to fill out ANOTHER credit application. All of this was theater and I finally had to drag it out of them that they sold the car much earlier. If they had simply told me it was sold upon arrival I have no problem. Why the games? Please don't waste my time and I suggest that if you value honesty RUN, don't walk away from this dealer.

lovetodrive

Feb 26, 2015

I recently purchased a new Subaru outback at Subaru of ?Wakefield with Al Mazin. I have purchased several new Subaru cars from this dealership and this salesman. Since I ordered my new outback from the factory, the delivery date was a few weeks out but Al kept in touch with me during the whole process. He made sure we had everything possible done in advance so that when my car arrived at the dealership I was able to pick it up and drive it home the very next day. He sat in the car with me and went over all the options and even connected my phone to bluetooth. Al has always been helpful at the time of the sale and beyond. He remembers me by name when I come in for service and always stops to chat and offers me refreshments when I stay to wait for my car. I recommend this dealership and my salesman Al Mazin to everyone.

SGT1960

Feb 20, 2015

I recently purchased a new 2015 Subaru XV Crosstrek at, Subaru of Wakefield. My salesperson was, Christian Francois. Christian was, very professional, very informative and, an absolute pleasure to work with. Christian's friendly and upbeat attitude made the process of buying a new car less stressful minus, the high pressure sales approach that some dealers use. Christian promised from the start, that the sale process would not be a long drawn out waiting game and, She kept that promise. I would recommend anyone looking to purchase a Subaru from, "Subaru of Wakefield" to request Christian Francois as your salesperson. It was truly a pleasure doing business with her.

Taylor57

Feb 16, 2015

I recently bought a pre-owned Outback from Perry Mallias. It was a very positive experience --he was very helpful and very customer service oriented. He was knowledgeable about the car and once we made a decision he did all he could to make the process as easy as possible. No hassles! I think we kept Perry and others at the dealership open an hour after they closed and you wouldn't have known it by the way they acted. No one rushed you. Thank you Perry. I would recommend to others.

magoo011

Feb 14, 2015

I recently purchased a new Subaru from Subaru of Wakefield. My salesman was Al Mazin. I found Mr. Mazin to be very knowledgeable about all the different types of subarus, very friendly and patient, and willing to go the extra mile to be certain I was happy with my purchase.I would recommend Mr Al Mazin to anyone looking to purchase an automobile. I left there feeling I had received personalized service without high pressure sales.

Mjg2015

Feb 6, 2015

I recently purchased a new Forester at Subaru of Wakefield and was very impressed with the experience. We made a total of three trips to the dealership and found the staff friendly, helpful, and knowledgeable. When my vehicle had to be located, they found it quickly and communicated with me throughout the process. We worked with Al Mazin and I would highly recommend him. Also Tom in the parts department went above and beyond for us. Overall I would recommend the dealership. The only thing that would have made the experience even better was if the hot chocolate machine in the waiting room was working!

Achorn4

Jan 24, 2015

My experience purchasing from Justin Grant was perfect. He is knowledgeable and made the whole process easy. I will definitely recommend Subaru of Wakefield to my friends and family!

Marita

Jan 22, 2015

We were looking for a small SUV that was easy to handle in the city and take fishing as well. After much research Subaru surpassed all the rest. Everyone in Wakefield was friendly and easy to work with, no pressure at all. We got the car we wanted at the price we could afford. I worked with Erica Kenny on line and Frank Belluschi was our salesmen. We pick up our new 2015 Forester on Saturday. Life is Good!!!

Morghill

Jan 19, 2015

Perry handled the transaction from A to B with class. He is a friendly and down to earth guy that listens and took the time to care about what I wanted and din't focus on trying to sell me something I didn't want.

tj

Jan 11, 2015

Young professionals buying a car for the first time. The third Subaru dealership we went to ended up having the best prices and service. Perry Mallias made us feel very comfortable during an exciting/stressful time and worked with us to make it as easy a process as possible. Ken Rundolph was very helpful with the finances and explained all of our options with easy to understand examples when we were finalizing our purchase as well.

wleewoodrum

Jan 11, 2015

This is my second purchase at this dealership in two years. My salesman, Al Mazin was so easy to work with. He was very knowledgeable and understanding of my need for this new vehicle. I just stopped in to consider my options - Al did not try to pressure me on this sale at all... It was a wonderfull car buying experience that has earned them a customer for life. Thank you Al for a job well done. I LOVE MY NEW FORESTER!!!

Em

Jan 7, 2015

This was another great buying experiance for us. We have bought all our Subaru's at Wakefield and have only delt with Al Mazin. Al makes this sometimes fustrating process smooth and easy. He keeps the process simple and he knows the product inside and out. I have bought cars at other dealers and always left with that sour taste in my mouth but not here. I cannot recomend Subaru of Wakefield and sales person Al Mazin enough! I have had all our Subarus serviced at the dealership and we will continue this. Their service has alway been top-notch. Now with the new building it's faster too.

bug

Dec 31, 2014

Salesman Al Mazin was EXCELLENT. Al takes into account the customer's needs and tailors the selections presented accordingly. My daughter and I have both purchased vehicles from Al and would always return to him. No high pressure tactics from Al, just the friendly, caring approach that customers really want. Thanks Al for a for a great experience!

pbnjam

Dec 30, 2014

The salespersons here are not pushy. Frank Belluschi was excellent to work with and made my first new car buying experience wonderful and not stressful!

MedfordCustomer

Dec 28, 2014

We loved working with Frank; he was very friendly, patient and professional. He went out of his way to show us all our options and answered all our questions satisfactorily. Would highly recommend him to anyone.

mnmorency

Dec 28, 2014

Easiest car buying experience by far. We went in knowing what we wanted and showed them what we had been quoted elsewhere. Our salesman, Perry, beat the other quote and was up-front about the pricing they could offer. When we picked up the car he took the time to walk us through every feature and answer all our questions. We're thoroughly satisfied with the entire experience.

Mitchman

Dec 24, 2014

I have the pleasure of having Abdou as my salesman when I walked into the dealership. I came with internet pricing from Rhett's great follow up and follow through without pressure. The pricing was honored plus some additional discount along with a fair trade on my car. Then both Abdou and Ken Battano worked to ensure satisfaction on pricing. Abdou was a pleasure to work with. Very passionate about his work, cares about his customers and puts their interests first. Abdou made this transaction happen and I got the exact car and pricing that met all my expectations. Thank you for making me part of the Wakefield Subaru family.

Briziette

Dec 24, 2014

I just bought a new 2014 Subaru XV Crosstreck. I had good experience. I did not have to do any bargaining because they accepted the price from truecar.com. My salesman Abdou was very helpful during the whole buying process.

rdszeneca

Dec 19, 2014

Took less than an hour to complete process. Answered all my questions in a honest and straight forward way. They clearly want my business. Great experience.

Jagolds83

Dec 17, 2014

It was a pleasure working with Perry. He made buying the car a stress free and enjoyable experience. I would definitely buy my next car with Perry as well.

HappyClient

Dec 17, 2014

I purchased a 2015 Subaru Forester through Larry Marcus and Kenny Bettano. I had not previously owned a Subaru. The purchase was based in large part on the value of my trade-in. I was treated with respect and a distinct lack of sales pressure by both Larry and Ken. Larry was very knowledgeable about his product and, again, imparted that knowledge to me without any sales pressure. In making my decision he was able to answer all of my questions. In preparing the car for delivery he adapted easily to a series of changes I wanted to make. In delivering the car, he explained the systems and technology in a manner that I was able to use them easily upon driving away. Ken was equally pleasurable to deal with in negotiating the deal. I received a very fair, even generous, value for my trade-in. He understood where I wanted to be on the price, negotiated with me fairly and we got there. I am a happy customer and recommend Subaru of Wakefield to all.

ocmcdonald7

Dec 13, 2014

Justin helped me buy my first car and it couldn't have been a better experience. I was coming from out of state back home to get it but even with the long distance he was always friendly and helpful. I had the right car before I even met him and when I finally did he made every step easy (as I am a young adult who has never bought a car before). Everything was perfect. He was a pleasure to work with.

Janet- fan of great art

Dec 10, 2014

My experience with Subaru of Wakefield was very positive from the moment I entered the showroom on 11/2/14 through 12/3 when I drove off with my 2015 Subaru Impreza. My sales consultant, Maria Swiacke, was excellent. She explained everything well and spent a great deal of time with me going over the mechanisms of the car. Every question I had was answered. Maria was ex- tremely kind , knowledgeable, and thorough! Ken Bettano, the sales manager, and Matthew Cody, the finance person, were equally kind and professional. I really love my new car and am happy with the total Subaru experience!

JoycesForester

Dec 9, 2014

Justin Grant, my sales associate, was pleasant, knowledgeable, patient and at times downright funny. Got the job done, I am a hard sell. Justin established an excellent rapport and trust with me. I would purchase another vehicle in the future from this dealership and this salesman in a heartbeat. He knows Subaru vehicles. I never felt pressured, he was direct, interested in my opinions and my car history, which led me to consider a Subaru. So far I really like my 2015 Forester and expect to "love it" as time goes on and I know all the bells and whistles. Drives like a dream, has a great pick up. Justin tied my cell phone to the blue tooth for me, so I am all set, can drive and speak when I need to take a call while driving. Good guy to deal with. Very happy I found him at the dealership.

prashrathore1

Dec 9, 2014

We had a great sales experience at Subaru of Wakefield. AL Mazin was a pleasure to deal with and the transaction was smooth and seamless (as far as car purchases go). His follow up has been excellent as well. We have bought this car just because of AL; he has depth knowledge of car you are looking for. He is really a great guy; he cares each and every requirement of a customer.He has great patience to hear your concerns, understands value of customers money and amazing sales guy who will never misguide you just to achieve some sales target. I will strongly recommended Subaru of Wakefield for any Subaru car and AL Mazin as a sales person.AL Mazin all the best, you are wonderful guy to deal with.I bought Subaru Impreza 2015.

Msartori

Dec 6, 2014

Christian Francois was amazingly helpful and no pressure to purchase. Very knowledgeable about cars. Was happy to deal with a woman. She made it fun and has a great sense of humor. Wonderful!

Nicochico

Dec 4, 2014

I went in today to look for a new car (still doing some research), and I had the pleasure of speaking with Christian. She was great, did not put that awful pressure to purchase on me (which would have had me go to another Subaru dealership), and was informative.I will be back soon!

Jean DELIOS

Dec 3, 2014

Kudos to Al Mazin, our sales associate who went above and beyond to get me the car of my dreams. Al is your man if you want to deal with a. True professional who knows his stuff and will assure excellent customer service, even if you are a little picky like me. I did my homework so I knew the price I wanted to pay and the make and model (including extra features).Even though the 2015 outbacks were in short supply when I was shopping last July, thanks to Al I had my vehicle at my price within a matter of a few days. That speaks volumes about Al and his dedication to customers. Al couldn't have made my experience any better and for that I am very grateful as buying a new car is something I put off because I didn't want the hassle. He made this purchase as seamless as possible for me. Al was the reason I purchased the vehicle I did from Wakefield Subaru. In a word, he made me feel like family. I can't say that about anyone else that I dealt with at the other dealerships that I shopped around at.I am very happy with my Subaru and the dealership because of Al Mazin! Thank you!!!

demendieta

Nov 30, 2014

I bought a new 2015 Subaru Lagacy from this dealership, it was experience.Got a fair deal, good price, and I was impressed with the dealership, Starbucks coffee, tv room, clean bathrooms, etc. But I was specially impressed by the salesman, Al Mazin, he has responsive, diligente, and very knowledgeable of the car. Took his time showing me the particulars of the unit I bought. Followed with phone call and email to make sure all was well.

Mark Bronner

Nov 17, 2014

Worked with Larry and Justin. Larry worked to get me the car I wanted from another dealership because it wasn't in stock anywhere around. We worked with Justin the day of the purchase, and I was able to drive the car off the lot that same day. Both were very helpful and made the experience pleasant.

gregok

Nov 12, 2014

The long story short is: walk in as an informed buyer and be thorough with your questions and follow up, and you'll likely end up very happy, as I am.I submitted online price quote requests for a customized Subaru Crosstrek Premium to several Subaru Dealers in the New England area and ended up deciding to work with Subaru of Wakefield. During the initial online back-and-forth, I dealt with both Rhett and Erica, who were extremely quick to respond and comprehensive with their answers to all of my questions. When I went in to negotiate in person, I was paired with Jason Matte, who did a very good job of representing Subaru and looking out for the dealer's interests while walking the negotiation tightrope very delicately and without offending me. I knew the price that I was willing to pay (based on TrueCar.com estimates), stuck to it, and ultimately got what I think was a phenomenal deal. I did send follow-up emails to ensure that everything we had discussed was understood on both sides of the table, and we did catch a few oversights, but Jason worked to resolve the couple of minor issues that cropped up. I'd work with him again and have no hesitation recommending this dealership. Bear in mind, car dealers have a certain reputation for a reason - I think as far as dealerships go, you'll be hard pressed to find one where you'll have a better experience than Subaru of Wakefield.

vross01

Nov 11, 2014

Nelson Molina & the rest of the team at this dealer gave me awesome service helping me trade my 2004 gmc envoy & get my new 2015 subaru legacy 3.6r limited. He helped me get everything I was looking for and made the process ten times easier than I thought it would ever be. He was very patient, courteous, and professional. Not only did he spend a lot of time with me while I went back and forth about buying the car but he was very personable, down to earth, & easy for me to communicate with about my needs and wants for this car and for it to work for me & he made it happen. They were very efficient and accomodating when it came to getting the car the same day & having it ready to go when I needed it. (also love that starbucks machine haha) Im so excited about my new car and Nelson and everyone else at this place made the experience a pleasurable one. I would definitely go back to them in the future & recommend them to my close friends & family.

cliessner1

Nov 8, 2014

We saw the great reviews for Subaru of Wakefield on the Internet, so we decided to look there first for our next Subaru. It turned out to be a great decision - the experience was very pleasant and Perry Mallias was extremely helpful. We bought our car right then and there. We look forward to returning in the future and buying another from Perry and Subaru of Wakefield.

stuartbkay

Oct 28, 2014

This is our third Subaru we purchased from Al Mazin. We returned because we received excellent guidance and advise in purchasing a practical vehicle meeting our expectations. We found Al to be attentive, patient and accommodating. He worked hard in negotiating our deal. He has a personal touch without the pressure, which we admire and respect him as our sales representative.

cindy.herrick.739

Oct 24, 2014

A very dear friend had suggested that I look at the Subaru dealership of Wakefield. I had dreaded the thought of going through the process. I followed his suggestion I am so glad that I did because I had a wonderful experience with this dealership. Christian Francois, my saleswoman was fantastic. She was very thoughtful, supportive and caring person. She patiently guided me through the whole process. I was met with her beautiful smile as I walked through the glass door into the showroom. I was so lucky. Christian knew exactly which car would fit my needs. She is also a great teacher. All the staff were great. They paid attention to my needs. I wanted a Spay and Neuter Plate. The Service Department helped me turn in my rental car. I was not sure how to go about it. I highly recommend this Dealership.

agathamcmc

Oct 24, 2014

My wife and I had a such a positive experience with Larry Marcus, our salesman, that we not only bought one car, but we leased another as well. We then went on to recommend Larry to our friends who are looking to purchase a Subaru. Best car buying experience, ever!

Vanblel07

Oct 23, 2014

I had a good experience at this dealership. This was my first car I was purchasing and was worried of being overwhelmed or taken advantage of. In one day, I visited 5 dealerships and looked at 7 cars, Subaru of Wakefield being my second stop. Perry was friendly and energetic, but not in an aggressive or exhausting manner. He answered all of my questions and explained the specs I didn't understand, but otherwise he pretty much just let the car and the test drive speak for itself. I left that day without purchasing a car, but mainly because it was only my second stop of the day and I wanted to see everything on the market. A few days later I made my decision and Perry helped me find the exact model and trim I wanted. Always enthusiastic, but never pushy. I didn't like working with the finance department as much as the sales, and not because of the obvious-handing over a bunch of money, but I didn't like the guy I had to work with. He had a negative, yet aloof attitude. He was pushier than nearly any of the sales people I had worked with on my car search regarding extras and options to purchase. I was consulting with my brother about extended warranty purchase(s), a Subaru owner and he accompanied me on my initial search/test drives, and the finance guy kept telling me over and over how my brother probably doesn't know how great these warranties actually are, what they cover, etc. He didn't acknowledge that I was providing my brother with the same info I was provided with. So if my brother didn't know or understand something, then neither did I. Also, sorry finance guy, but I respect my brother's opinion more than yours, especially since you were just trying to sell me something additional by bombarding me with 'right choices'. In the end I walked out of there with making one additional/extra purchase and nearly regretted immediately. I out the extra purchase on my credit card to be billed over a ten month period and will likely be canceling it before the first billing period. Overall, I had a good experience and I love my new car.

suesends

Oct 19, 2014

I did not want to go through another winter with out an AWD . As I started looking at my options I noticed how stylish and updated the Subaru has become . I felt that I got a fair trade for my Altima and bought a Subaru Legacy. I was very pleased with the professional and pleasant manner of Al Mazan. His explanation and walk through of the features of my new car were also extremely helpful. I would recommend Al Mazan of the Subaru Wakefield Dealership to anybody in the market for a new car.

Katie_T

Oct 16, 2014

I had a wonderful experience buying my 1st car at Wakefield Subaru. Just Grant was great and super helpful. Unlike other under dealerships Justin took the time to understand what I was looking for in a car and helped me pick the model that was best for me. Every time that I had to come to the dealership Justin always set aside time and made my family and I welcome. When it came to purchasing my car and dealing with insurance he made sure that I had all of the information I needed. He even called me on his DAY OFF to give me the VIN for my new car so I could move forward with the paperwork. I am so happy that I was able to work with Justin during this process and have already recommended him to other friends and family.

Steelz15

Oct 15, 2014

Justin Grant did an amazing job helping me pick out the exact car I wanted! He helped me test drive 4 different cars on a day that was busy even though he knew he was not going to get a sale that day from me! He is a friendly and fun guy and made my experience car shopping much better than it was when I was stressing out looking at the cars online. He was very knowledgeable about the different cars they have and what would accommodate my lifestyle. He helped me with my financing so that u could walk away knowing I was getting the car I wanted the day I wanted it. He even made sure it was ready in 2 days so I could go camping! I was extremely satisfied with the service and the suburu crosstrek that he helped me find! You are awesome Justin and I will be recommending everyone to go to you!

Tristan Riggs

Oct 14, 2014

Al Mazin is a friendly sales person, he got us a deal on the car we wanted. He could have been more transparent with the process, but we understand it's at the end of the model year, and inventory was low. Al did a fine job! 5 stars.NOT related to our dealings with Al - there is no receptionist at Subaru of Wakefield (not in the 4-5 times I visited). There IS a front desk, but nobody sits there. If you want service, you need a flare gun. 0 stars, bad job. I cannot rate a customer experience that requires you to find your own sales person by wandering around aimlessly.

Beades

Oct 9, 2014

My husband and I recently bought our new Outback at Wakefield Subaru, and I must say that the entire process, from welcoming to driving away with our new car was a most favorable and pleasant experience....if I may say so, the best from all our previous car purchasing experiences! However, I must emphasize that this very satisfactory experience was due to Jason Matte, our sales person. For someone who was new at the time to the business, Jason presented himself right from the start as a very competent and knowledgeable person. He answered all our questions and when in doubt, checked with others to give us the appropriate information. Jason did this with a very pleasant and patient disposition. We have already recommended him to two of our friends interested in buying Subarus, and certainly stand behind our recommendation. Wakefield Subaru is very fortunate to have Jason Matte among its sales staff. Best wishes, Jason, and Thank You for your great and friendly service with our recent purchase. We are extremely happy with our new Outback!

cdokeefe

Oct 3, 2014

Subaru of Wakefield is one of the largest Subaru dealerships in New England, but it feels like a small, homey place (I mean that in the most positive way). It was a very friendly and personable buying experience. Larry was the associate we worked with and he was great. He walked us through everything and was not pushy at all - a great car buying experience. I would highly recommend Subaru of Wakefield; in fact the bank dealer who helped with our deposit check was looking for a new Subaru and I told her she would not be disappointed by going to Subaru of Wakefield.

choomki

Oct 2, 2014

I recently bought a car from this dealership. Al helped me through the process. What a gentleman! Knowledgeable, courteous, and above all patient--I appreciated his help through every step of the process. He returned my calls promptly--even when he was on vacation. Al never pressured me to buy something--or add some doo-dah-- I didn't want. I know he works for the dealership but I felt he was being extremely fair in his dealings with me.I will definitely recommend Wakefield Subaru and the amazin' Al Mazin to friends!!

Sammielunt

Oct 1, 2014

SUBARU OF WAKEFIELD GETS HIGH MARKS IN MY BOOK FOR A GREAT CAR BUYING EXPERIENCE. PERRY M. WAS NOT ONLY KNOWLEDGABLE, BUT FRIENDLY, CURTIOUS AND HAD A GREAT SENSE OF HUMOR. HE MADE THE CAR BUYING EXPERIENCE AS PAINLESS AS POSSIBLE AND ACTUALLY A PRETTY EASY GOING EXPERIENCE. MUCH APPRECIATED PERRY! THANKS FOR YOUR HELP. WE'LL BE IN TOUCH.S&B

cryoung76

Sep 30, 2014

I was put in touch with Subaru of Wakefield through TrueCar.com. I purchased at another dealership due to location, but my interactions with Erica were excellent. She was very promp, friendly and understanding. I also valued that she did not try to sell me something I did not want. Additionally, the price offered by Subaru of Wakefield was great, and could not be beat by other dealerships. Thus, I highly recommend Erica and Subaru of Wakefield.

freemanwit

Sep 27, 2014

This is my first Subaru purchase, and without Jason's help, I wouldn't have been more satisfied- great pricing, confidential information, and work that extents far more than what others do in months. Jason is an extrovert, someone who is really trying to get you that perfect car. My whole family had been awaiting to get the Subaru Outback, but were not able to, and were utterly disappointed. However, Jason showed us an even greater option-an option that we couldn't think of. His friendliness is overflowing as the whole package of a family arrived, (daughter and all) but he was a serious dealership. All in all, Jason was not a cheap salesman, and if to get another car, even 5-10 years from now, we'll pick him.

StephanieLKay1

Sep 25, 2014

It was a pleasant experience dealing with Al Mazin. He was very knowledgeable and thorough, explaining everything I needed to know. I would certainly come back to Al for my next vehicle purchase!

nvisnick

Sep 24, 2014

Perry at Subaru of Wakefield was wonderful, had great energy and was able to get me my new Impreza at a great price with the trade in that I had. It was a very busy Saturday, but I was given every ounce of attention needed to walk me through the trade in and buying process. When it came time to pickup, Perry took me through all of my new car's features, Bluetooth set-up, and even posed for my first brand new car photo. I would recommend friends and family to Subaru of Wakefield - couldn't be happier! Looking forward to ski season with my new AWD Subie.

lori141

Sep 24, 2014

I just bought a used car and it had a high speed shake in the steering wheel, indicating a tire balance problem. When serviced for this issue the dealership did NOT balance the tires but instead ground down the rotors and did an alignment. Why? They wouldn't say and they wouldn't give me a copy of the alignment numbers. When I got in the car after this service it still had the high speed shake in the steering wheel AND now, additionally, it pulls to the left, indicating that the alignment is off. I called and made a second appointment to have both issues resolved. The second time around they again would not show me the alignment numbers. They said they checked the tire pressure, balanced the tires and did an alignment. The car drives the same. Nothing solved. Both visits I had to ask for a receipt for the work done. When I asked to speak with a manager, they told me there was no manager on duty at the dealership on the weekend so they would have a manager give me a call on Monday. No call. I did email the service director and have not received a reply as yet. So thought since no one wants to talk to me Id write this review.

deborah.masondudley

Sep 17, 2014

Easy process great vehicle very happyPerry handled all the details which made the process easy and the vehicle is fabulous. Look forward to driving

v8hill

Sep 11, 2014

This is my second vehicle purchased at Subaru of Wakefield. I wouldn't buy anywhere else but there. They are professional, friendly and easy! No back and forth hassle like so many other places. Ask for Perry, he'll make buying a car an enjoyable experience!!!

zomick

Sep 8, 2014

I was very pleased with my recent sales experience. Every staff member I was in contact with ensured I got the specific Crosstrek model I desired at a competitive price!

Killahguy

Sep 6, 2014

My wife and I searched around for a good month or so for a Crosstrek. After visiting 4-5 dealers, countless internet searching we decided to come into Subaru of Wakefield as they gave one of the better online quotes. We came in and test drove a manual transmission because that's what we wanted, but fell in love with the automatic with moonroof. We brought in an online quote from another dealer that was lower than their initial quote and instead of expecting them to laugh in our face at the price (other dealerships have no problem doing that thinking you're crazy) they said we could choose any color on their lot for our quoted price from the other dealer with no hidden costs. No haggling, no back and forth, no good cop/bad cop. Ken, the service manager was really nice, and Sydney (our salesman) was amazing. Super nice, down to earth, zero pressure, and really knew the car. Best straight-up dealer experience and the car is amazing.

flate23

Sep 1, 2014

My fiance and I walked in 20 minutes after they closed one night not expecting to be helped. Not only were we helped but Al Mazin sat down with us for an hour. We were blown away with the customer service. In any car buying situation there was a little pressure to buy right away, but that should be expected especially on the last day of the month..In a subsequent trip up Al even called a rental car company for me and got me a deal on a rental car I needed to get home that night. Because of our situation, no car, complexity of car insurance, etc. we had to make several trips to the dealership. It would have been nice if they took care of the MA state inspection for us.

hcogan

Aug 29, 2014

I was driving a 2006 Highlander that had reached 200,000 milesI needed a car with better gas mileage. Subaru had great reviews.Jason was awesome to work with. He made sure I received the best deal on my trade in.Jason has a great personalty!!! NO BS!!!Working with financing was great as well. Over all, this dealership made,what can be an ugly process fun.THANKS, Jason and team!!

Otlobdell

Aug 28, 2014

Perry was really great to work with - helpful, knowledgable, and thorough throughout the buying process!! I am very happy with my purchase of a new Impreza and would recommend Perry and Subaru of Wakefield to anyone in the market.

crosby12890

Aug 26, 2014

This was the first car i have ever bought new, i thought it would be a nightmare but the staff over at subaru of wakefield made it a cake walk. Everyone was great, Mr. Mazin could not be kinder man, he made sure i knew all the in's and out's of the vehicle, i can not say enough nice things about him. The car is great love everything about it!Highly recommend Subaru of Wakefield and Mr. Mazin

tomzim79

Aug 24, 2014

My 1999 Subaru died on 128 which forced me to buy a new car. I had my car towed to Subaru of Wakefield as it was the closest Subaru dealership. Christine and Mike in Service took great care of me and promptly assessed the damage. Unfortunately, the car was essentially totaled. While I live in Dover NH, the positive experience I had with their service department made me consider buying my "new' Subaru from this dealership. They had a very nice 2012 Subaru Legacy that had most of the features I wanted and low mileage. I spoke with Rhett on the phone and arranged to see the car when I came to get the stuff out of my dead car. I test drove the car and bought it that same day. The sales person I dealt with was patient with me while I made my decision and answered my questions about the car, but did seem a bit pushy (he has since left the dealership). I also met with the finance person (whose name I can't recall) who convinced me to get the extended warranty, which I do think will be a worthwhile investment. He helped expedite the process so that I could pick up the title to the car so I could bring it to NH to get new plates.I picked the car up the following Tuesday and when I took it to be inspected here in NH, the mechanic pointed out some damage that had not really been noticeable without having the car on the lift and looking at it carefully. This consisted of a long dent in the passenger door, rust on the front passenger wheel panel and a slit in the front passenger tire. I immediately contacted the sales person at Subaru of Wakefield, who put the Used Car Sales Manager, Joe Barbagallo, in touch with me. I sent Joe pictures of the damage and he referred me to the Sales Manager, Vincent Izzi. I arranged to meet with Mr. Izzi the following week. When we met, he agreed to take care of the tire as that was a definite safety issue. He initially only offered to put me in touch with the shop that does their body work to have that damage repaired at their cost. I felt the damage was indicative of an "incident" that had not been reported on CarFax or pointed out to me. I met with the General Manager, Mr. Sal Barbagallo, and he agreed to have the repairs done at their body shop (Tecce's Collision). The work was completed last week (Tecce's did a great job) and I now have my "new' car. The process was not a smooth as I would have hoped, but I very much appreciate the responsibility and actions they took to make things right. I am very happy with my purchase, and if I didn't live so far away, I would definitely take my car there to be serviced.

bcorbett

Aug 22, 2014

Not looking forward to purchasing a new car, but turned into a pleasant an painless experience. Having researched the vehicle beforehand made the shopping experience quick and easy. Larry Marcus is an enjoyable salesperson to work with. He was very thorough and knowledgeable of the vehicle. I would purchase another vehicle from Wakefield Subaru.

Pacewicz

Aug 20, 2014

Christian took the time to answer all questions and understood our needs. She was very clear and friendly during our visit. Since this was our first car shopping trip in 14 years, we were nervous and didn't know what to expect. We look forward to working with her in the near future.

choiys06

Aug 17, 2014

My sister and I recently purchased 2015 Subaru Outback from the Subaru of Wakefield. I was welcomed by Erica Kinney and she arranged me to work with Jason Matte. Erica was very friendly and made sure I was satisfied with their service. We mainly worked with Jason on pricing. He was energetic and friendly. Having co-ownership with my sister who resides out in WA, made the process complicated and slow but Jason made it go smoothly. He's a great listener and patient. He walked me through the basic instruction on the vehicle and helped me set up my phone with the bluetooth system. I am very happy with my purchase and will definitely recommend him to others!

gsdaly96

Aug 17, 2014

We recently purchased a used 2010 Subaru Legacy at Subaru of Wakefield, and we worked with Al Mazin through the sales process. Al was very approachable and forthcoming with his knowledge of Subaru design & technical features. We were able to take the car out for an extended test drive on our own, which helped us get a better feel for the vehicle before deciding to buy. They also handled the drop-off and pick-up of the car at our independent mechanic for an inspection prior to the purchase. Our mechanic said the car was in great shape, and we finalized the sale that week.

laughara

Aug 13, 2014

they were a little unorganized getting me started with an employee but after that, everything was easy and straightforward. Perry was very friendly, answered all of my questions, and even helped me sync my phone to the car via bluetooth connection. Quick and Easy.

Ananananan

Aug 9, 2014

We recently purchased a 2015 Forester Turbo from Subaru of Wakefield. I was made to feel very comfortable by everyone I came into contact with from the first second I walked through the door. Our sales associate was Justin Grant. He was very professional and we immediately felt we were in good hands. When we picked the car up he gave us a great detailed tour of our new vehicle and never rushed us as we asked many questions. We would definitely recommend Subaru of Wakefield and Justin in the future.

amy.kilpatrick.355

Aug 9, 2014

Samir helped us get a wonderful deal on a great used Subaru impreza. I was in a very stressful situation having just had my car totaled and needed something quickly. He was extremely helpful, no bologna and gave me helpful and unbiased advice. He was also wonderful with my crazy one year old who wanted to run around the shop! Great experience and felt completely comfortable and confident with my purchase!

jjacob

Aug 5, 2014

Our experience with the Subaru of Wakefield dealership through Rhett (internet sales) and Perry (customer facing) was exceptional. They were transparent in their customer service and sales process. Perry was engaging, courteous and thorough. Time we spend at the dealership for buying the vehicle was short, efficient and productive. We recommend this winning team to other prospective subaru buyersJacobs

dsimpson2

Aug 3, 2014

STAY FAR FAR AWAY FROM THESE GUYS. I've bought a few Subarus in my day, and love the car but this is the first dealership that has treated me like crap.Against my better judgement I let Sydney and Vinny push me into buying a car without them having it on the lot. Every day it was a different story about why they couldn't get it but don't worry tomorrow they would have another. A week later and lots of wasted time on my part, I just broke off the deal. They were completely unprofessional over the phone about how i'm not honoring my word after a weeks worth of lies. Even funnier the dealership manager emailed me an snippy note (thanks Vinny) about how they weren't going to refund my deposit while I signed nothing obligating me to not have it refunded. Me and Bank of America had a good laugh about that over the phone, they refunded me the money and are going after them for this. I am also reporting them to the Attorney General and Better Business Bureau for incredibly bad sales practices.Kenny, Vinny, Sydney - I am so disappointed in the incredibly poor buying experience. If you want an amazing car buying experience go to Cityside Subaru about 30 minutes away.

Razdaan

Aug 3, 2014

Jason was great! Young, energetic and very friendly, he definitely did his best to accommodate us. We arrived a bit late in the day, but he stayed with us almost two hours after closing time (without any pressure or body language) to make sure we had all questions answered. The True Car price was honoured on the spot (thank you Erica!) and the fine details of the lease terms were explained very clearly by Jason and Vinnie. We ended up leasing a brand new Subaru Outback and we left the dealership convinced that we did a great deal on a great car.

annalisa.finn

Jul 30, 2014

Samir was great! Made it easy! NO gimmicks or confusing talk! Straight to the point! Affordable for us! QUICK had the car in 1 day! Thank you!

dkoelsch

Jul 29, 2014

Al was very easy to talk, there was no pressure, with and was very helpful to me and my husband. it was a great experience!

ewcurtis

Jul 29, 2014

Perry Mallias was wonderful to work with on the purchase of my new Subaru Outback. I would go back and buy from him next time. Thanks Perry!

acwdoriginal

Jul 28, 2014

Our experience with Al Mazin and Subaru of Wakefield was EXCELLENT. A made us feel welcome and answered all our questions. He is a pleasure to work with. Once we choose the car, he carefully reviewed everything to ensure we were comfortable with all the features. I would highly recommend both Al and Subaru of Wakefield as outstanding.

Joe Tardif

Jul 27, 2014

I could not have had a better experience! Samir did literally everything he could to help me get the car I wanted at a price I could afford.

Mailhandler

Jul 25, 2014

Salesperson was very helpful, has called a couple of times to make sure everything is OK. She spent time going over some things not used to having in my vehicle. (blue tooth connection to phone etc.)

joanj145

Jul 25, 2014

I went in to test drive a few models. The salesman Larry was extremely patient with me and catered to all my requests and questions.

Elaine.Bearse

Jul 16, 2014

Guided by a knowledgeable sales consultant Samir, I purchased an awesome 2015 Forester. Samir patiently answered my questions, and showed me how to use car features.

kerosco

Jul 16, 2014

Al Mazin made buying my Outback quick and easy. My insurance company was being difficult but Al kept me up-to-date which I really appreciated. Great service by all.

carmenchan

Jul 15, 2014

Our salesman Perry Mallias is very courteous and provides excellent customer service. He is very patient and spent a lot of time explaining the different functions of the car.

Sam 1

Jul 14, 2014

Jon Coill and other members of sales team made lease purchase a nice experience. All members of sales team are easy to deal with. They provided us good lease price, super friendly service. I will highly recommend to my friends.

Brian Tow

Jul 13, 2014

This is my fourth Subaru I've bought from Subaru of Wakefield. So to say the least, I love buying cars and having them serviced at this place. Al Mazin is sooo easy to deal with, it makes the experience wonderful; you get a great price and great customer service.I have an 04 Subaru Outback which I plan on trading in next year for the new Forester.

over-taxed

Jul 13, 2014

Our experience was, without a doubt, our best ever. We began to correspond with Erica Kinney, following TrueCar.com's suggestion of Subaru of Wakefield, as 1 of 3 local Subaru dealers. Erica was courteous and respectful of TrueCar's suggest starting point in our negotiation. We requested 3 add-ons to our purchase (our 3rd Subaru) and even before entering the dealership our mind was made up. We met Al Mazin at 6:00 PM on a Thursday evening and we had a signed deal within 1 hour. Not one bit of nonsense. No 4-square sheet, no pressure to accept dealer financing, nothing; and we only went $5 over our projected budget. When we returned on Saturday AM to pick up our new Subaru XV Crosstrek, once again, Al was beyond respectful, kind and courteous. Without being pedantic or condescending, he cheerfully walked us through the payoff, a tour of the Service Dept., and a thorough tour of our new car. He even set up our iPhone to the car's Bluetooth, and I thought to myself, he even knows how to navigate various smartphones, like a teen. (I still keep a stash of carbon paper, just in case this "computer thing" doesn't work out.) To me, Al personified what a car salesperson should be. Without a doubt, he is second to none! (Mind you, without Erica, we'd never have made it to Al's desk. So, our thanks go out to Erica.)We would buy a car from Al & Subaru of Wakefield in a heartbeat. He has sold us on the Subaru of Wakefield brand. As Dawn is to dish detergent and Apple is to electronics, as Kleenex is to tissue and Rolex is to watches, Al is to car salesmen - second to none!

777ybxib

Jul 11, 2014

My husband and I visited a number of Subaru dealerships and Subaru of Wakefield was the only one where we didn't have to haggle with the new vehicle price and our trade-in value. From the moment we arrived to when we drove off in our new car, the customer service we received was top notch! We've owned close to 30 different vehicles in the past 35 years and we're confident in stating that Christian Francois is the best car salesperson we've ever dealt with! Our 2 hour drive to Subaru of Wakefield was definitely worth it!

Kris Whitney

Jul 10, 2014

I wasn't expecting to have such a positive car buying experience but I did. My salesman, Samir Leveque, was incredibly patient, knowledgeable and very personable. He was easy to work with and made me feel comfortable throughout the whole process. What I anticipated to be a stressful situation ended up being relaxed and enjoyable because of Samir's professionalism and easy going personality. Thanks again Samir!

Roy33

Jul 9, 2014

I have been bringing my Subaru automobiles to their service department since 2008, if not earlier and I will not let anyone else touch my cars, no exceptions. The work is always done right, on time and I am always treated like I am their only customer. Larry, Christine, Tom and Donna are dependable, knowledgable and courteous. The people who actually do the maintenance and repairs seem to always get it right. The best thing I can say about the Service Department Team is that "I TRUST THEM".

pklayon

Jul 8, 2014

Working with Justin Grant was great. He's very fair, honest, and straight forward. I had the pleasure of working with Justin when I traded my car most recently at Subaru Wakefield. It was nice to be greeted by such a friendly and funny guy. He listened to what I needed and worked hard to help me get a wonderful car. He went above and beyond. I can't thank him enough!

richeg

Jul 8, 2014

I have purchased cars at many different dealerships over the years and never felt as welcome as I did with Christian and Erica. They were both extremely patient, upbeat, and willing to help on all fronts. Absolutely no pressure throughout the purchase of our vehicle.Their personalities are wonderful and comfortable and they were both very knowledgeable and more than willing to get an answer to a question if needed.In the future both my husband and I will be looking at vehicles at Subaru of Wakefield before going elsewhere. Thank you for such a wonderful experience.

ldcerr09

Jul 6, 2014

I am a first time leaser and chose Subaru of Wakefield based on their low-pressure presentation oI n the phone. Perry was very straight forward, spent a lot of time with me with no pressure, gave a good price, and had a sense of humor. I got a Subaru Impreza and am very pleased with my choice. I plan to use their service department for all services for the duration of the lease.

Sensaydave

Jul 3, 2014

Larry was excellent to do Buisness with. Professional, understanding, accommodating, and just an overall pleasure to deal with. Larry's excellent customer service all but forced me to refer him to my father who is currentlylooking for a car.

Kmgno

Jun 28, 2014

Perry was great to work with. He spent a lot of time with us. My husband and I drove three different cars.....twice. He was patient and was very helpful. I would recommend Perry to my friends and family if they were interested in a Subaru.

ebimbo

Jun 27, 2014

We had a specific model and price range in mind before going to Subaru of Wakefield. Never dealt with S of W or any of their employees. In the end, we got what we wanted while having plenty of laughs along the way. With the advanced features, Perry was extremely thorough and patient while training us. We ordered a remote starter and it was installed on the spot. We traded in a 2004 Outback for a 2014 Outback and we couldn't happier with the choice of vehicle or our experience with the dealer. We intend to use S of W for our service needs moving forward.

RosaFollis

Jun 25, 2014

I was very fortunate to have Al Mazin as my sales associate. I probably would not have purchased my Subaru Outback had it not been for the exceptional experience of purchasing a new vehicle with Al. He was extremely helpful with all the questions regarding the Outback.I would highly recommend Al Mazin and Subaru of Wakefield to my family and friends should they decide to purchase a new or used vehicle

lthibault

Jun 24, 2014

I thoroughly enjoyed working with Larry Marcus who assisted me with selecting the Subaru Forester. It was such a fun and enjoyable experience! He listened to what I wanted in a vehicle and did an excellent job in finding the perfect vehicle to meet my needs and budget.

1111subaru

Jun 21, 2014

Nelson Molina is a sales consultant I regard as the best I have worked with anywhere. He was fully knowledgeable, friendly and informative at every step of the buying process. If you are looking for a Subaru, go no further than to ask for him. I have been in enough dealerships over 50 years to know and recommend without qualification the best sales person anywhere.

CardozaA

Jun 19, 2014

My Wife and I recently purchased a 2014 Subaru Legacy from Subaru of Wakefield. We decided on Subaru because we have a new baby and wanted the safest car on the road. We chose the Legacy because it was the cross - section of Safety & Fuel Efficiency. We elected Subaru of Wakefield because they had the most knowledgeable & courteous staff, and the most competitive pricing. We are very pleased with our decisions, and would recommend Subaru of Wakefield to anyone in the Greater Boston Area in the market for a new vehicle.

lstanley1215

Jun 19, 2014

We were very pleased with our experience at Wakefield of Subaru the moment we walked in the door. Perry was very helpful working with us to meet what we were looking for in a subaru. We did not feel pressured compared to some other dealerships we had visited before, and overall was very satisfied with the service that we received at Subaru of Wakefield. Definitely would recommend to family and friends!

snguyen12394

Jun 19, 2014

I had first came here and met with an associate who wasn't too welcoming, and wasn't very excited to deal with my mother and I either. They found the vehicle I was looking for, an exact match. I stayed there for a good 2-3 hours and left with yelling and screaming, just because it had started off with badly in the first place. We left with no car.But 2 weeks later, I decided to come back with a cool head, speak to another salesman in hopes that this dealership would be able to help and work with their customers in order to find the best deal possible. I met with Perry Mallias, and he was absolutely wonderful. He was able to be patient, get an unbelievable price, and I left with the car within less than a week. I was a great experience the second time around, and I got everything I was hoping to get for my vehicle. I ended up purchasing the 2013 BRZ premium, surprisingly there were a few left out there.. In conclusion, I would recommend this dealership, and I'd highly recommend working with Mr Mallias since he had given me a wonderful experience purchasing my first vehicle.

lgrady8881

Jun 18, 2014

Al Mazin provided excellent customer service, making my new car purchase very easy from beginning to end. He was informative, professional, and fair. I would recommend Al to family and friends.

jemack9852

Jun 17, 2014

5 Stars all the way!! My wife and I just purchased a 2012 Frontier from Subaru of Wakefield. The price was great and the dealership was impressive. But the main reason for the 5 star rating is because of our salesman, Justin. Justin was excellent! A friendly, straightforward and honest individual who put no pressure on us to buy the vehicle. He was adamant that we (the customers) decide if the vehicle was right for us. He was there to answer our questions and provide the facts. Excellent service and I would 100% recommend Justin to my friends and family. Thanks again for a wonderful experience! J. Mack

erdittman

Jun 15, 2014

My experience at Wakefield Subaru was very friendly. Christian greeted me shortly after I walked in and help me as I looked and drove a few different cars. She was very patient as I and my kids sat in the cars and examined all the features. She was never pushy but very helpful in answering my questions and helping me think through my potential purchase. She even found a few small gifts for my kids. This was the best experience I've had a dealership.

Joe

Jun 13, 2014

It's been 14 years since we purchased a car. The experience we had at Subaru of Wakefield was wonderful. Our sales associate, Justin, was excellent and made us feel very comfortable and at east. No pressure to buy at all. I would definitely recommend to a friend.

toddswango

Jun 13, 2014

The salesman we worked with (Samir) was informative and confident without being pushy. He showed us the differences between models and helped us make an informed decision about our purchase. We got a good price with almost no haggling, which was fantastic for us.

wdimento

Jun 6, 2014

I had a great experience buying a new XV crosstrek this past week. Everyone was super helpful and we went through the process quickly. The car is exactly what I had hoped, I will certainly reccomend Wakefield Subaru to anyone that is interested in a Subaru.

ericswordfish

Jun 5, 2014

Met with two sales reps, Nelson was the first and he was very courteous while assisting us viewing the inventory. Perry took over for Nelson and he too was extremely knowledgeable and friendly. I told Perry what I wanted and where I needed to be and he succeeded very quickly. So I signed away. I have never owned or leased a Subaru because I am a Honda man - too early to tell but I know I'll be satisfied. Truthfully, I was on my way to the Honda dealership because I love my CRV but my wife wanted to look at the Subaru's but Perry gave my a deal I just could pass up. You have a Great Team at Wakefield Subaru and it was a hassle free and stress free experience.Thank You

jenhickey

Jun 3, 2014

I've had my '09 Subaru Outback serviced here for years. Even though I have a Subaru dealership closer to home, I go to Wakefield because Tom and the service crew take such great care of it and were helpful to me with loaners, explaining what service was needed, etc. Very friendly and professional. I just bought a 2014 Outback yesterday from Al Mazin. He spent 3.5 hours with me and my kiddo while I test drove and sat in various cars. He was terrific. Friendly, patient, thorough, and he helped me to pick an awesome car. I feel like I'm in the lap of luxury but at an affordable Subaru price. Thanks guys!Best, Jen

dr4g0nm4g3

Jun 1, 2014

Everyone was honest, upfront, personable and very accommodating while I was looking for a new Subaru. They answered all my questions and made the car buying process seamless and painless. They worked hard to get me a great deal on my trade-in (a 2006 audi a4 2.0T w/ 114k+ miles) In particular, Tim Digaetano really took care of me and made sure I got the best deal possible. He gave me his complete attention and I never felt like I was simply another number being sold a car. The experience was excellent and I would recommend Subaru of Wakefield to anyone looking for a Subaru.

brad995

May 30, 2014

I had a great experience working Samir, he's very friendly, knowledgeable and didn't remind of a "typical" car salesman which is a good thing. Very straightforward and to the point which made things go smoothly.

christopher01867

May 29, 2014

Perry is a real professional, passionate and very knowledgable about subaru vehicles. More important than that is the fact that he cares about you and your experience while shopping. It was an easy decision to purchase a new car from Perry and I would recommend him to anyone.

Takota

May 28, 2014

I had a wonderful experience with my sales rep - Al Mazin. He was very courteous, respectful and knowledgeable.He was very patient in answering all my questions, and has a wonderful, calm manner about him. Everythingwas done and ready for me the day I picked up my car, and his follow thru on answering calls/E-Mails is outstanding! I would highly recommend this dealership and please tell Al I sent you!

NoToSubaru

May 28, 2014

For over 10 years I had a Forester they were always patient, kind, respectful, and courteous. Sadly I cannot buy another Subaru because of a the poor quality and value for the dollar (worst,most expensive car I have ever owned). However that should not detract from the fact they did the best they could, even better than their manager to listen and inform myself and other customers that I could see (their manager needs a serious less in Customer Service 101). After numerous issues with my Subaru Tom and Christine simply handled (calmed me down) and got me serviced, the took the sting out of owning a Subaru and I owe them. I'm buying a Honda and only can hope their service people are as nice.

gad123

May 28, 2014

The people at Subaru of Wakefield make the car buying experience fun and relaxed. Nelson Molina my sales representative was extremely knowledgeable about everything Subaru. He explained everything about each model I was considering from the engine and how it worked to teaching me how to operate my blue-tooth and pair my phone with my Forrester, which love. I want to thank Nelson and Subaru of Wakefield for helping me find a perfect match and being patient and helpful during the process.

margiesar

May 28, 2014

Al Mazin, as he was the last two times I leased a Subaru from him, was very accommodating and very polite. He is a pleasure to business with. I am sure that his clients return because of his cordiality. I sincerely hope the dealership appreciates what a fine man they have in Al.Marjorie E Sarzana

Irishpride605

May 24, 2014

Until Thursday I have never driven a standard transmission vehicle. I told my sales representative Tim Digaetano that I wished to trade in my 2011 Subaru Legacy and buy a 2015 Subaru WRX, however, I did not know how to drive it. Not only did Tim gather all the information that I needed to make the trade, but he went out of his way to take the time to teach me how to operate the transmission. He worked with me until he was confident that I could handle the operation, and buy the end of the day I drove off the lot in the WRX with no issues. I would absolutely recommend this dealership to anyone, and would advise them to seek Tim's assistance. This car is amazing!!!

maryckiley

May 24, 2014

I went to this dealership with no intention of leasing a car. Then I met Lawrence Marcus. Professional. Honest. A joy to work with. One of the best experiences I've had at a dealership. I love my car. If you're looking for a car, go see Lawrence Marcus at Wakefield Subaru. You will not be disappointed and you will love your new car.

Kleduc25

May 24, 2014

Perry was very helpful and informative and made the buying process very simple and stress-free. I would definitely recommend this dealership for any Subaru needs.

Epreston45

May 21, 2014

I had a great experience working with Samir. He was friendly, honest and efficient. I told him I had done my research and visited several other dealers. I only wanted a no nonsense experience and he was very nice to work with!

christopher06

May 15, 2014

Perry Mallias did a great job of quoting me a price that was reasonable, ordering the EXACT model of Forester that I wanted. No pressure to purchase something that I did not want from the floor. No bothersome pressure phone calls. A really good salesman ! One of the better car salesman that I have come across. Thank You, Perry. From Chris, Peabody, MA.

KyleFeingold

May 15, 2014

My girlfriend and I recently purchased a used 2001 Subaru Legacy with only 40,000 miles on it! When I went to see it Al greeted me in a friendly manner. There was another person looking at the car, but the sales team was in no way pushy and they didn't play any games with me. I've been through that more than enough already and I'm only 22 years old. They were honest and straight forward. When I asked the price they were willing to negotiate unlike some other dealers selling used cars. I got a fair price for a great AWD car with extremely low mileage. I couldn't ask for better service. Al was a really nice, personable guy. He told me he treats his customers like family and you really do get that feeling. Thanks Al and Subaru of Wakefield.

sandi31

May 15, 2014

Great experience...not pushy but very informative...We don't like shopping for cars, but Larry Marcus was great, he made it very easy, also he is rather humorous...We are extremely happy with our Forester...It's very nice to be at a dealership where everyone was extremely nice.I think they do have a haircut rule...most of the salesman have shaved heads....very classy...

acerio

May 14, 2014

Larry was friendly and pleasant from the moment of introduction. He used no salesy jargon but was clearly passionate about what he does. He sold with enthusiasm rather than pressure, and displayed a real value for my time by being fast-paced and efficient, without being scattered or inattentive.Both Larry and Kenny were fair and reasonable to deal with during price negotiations, displaying loyalty to their dealership while being extremely willing to work with me on the final numbers. Overall a very positive experience, and I would highly recommend this salesperson and this dealership.

nancybark

May 12, 2014

My car was totaled and I had to purchase another vehicle quickly. I purchased my last car from Al Mazin and had a great experience. I didn't hesitate to call him again. My experience this time was also excellent.

JudyBird111

May 9, 2014

Our entire experience with this dealership was excellent from the purchase to the delivery. Christian is very professional & did an excellent job explaining all the features.

rowesteve

May 6, 2014

My new car purchase experience with Erica Kinney and Subaru of Wakefield was one of the best I've ever had. Erica was very knowledgeable and friendly. She was never pushy, and always very responsive whenever I contacted her with my many questions. I will certainly reach out to Erica the next time I am making a new vehicle purchase.

ellison2949

May 6, 2014

We wanted a new model Subaru Forester, in a particular color, and needed to get it within a few weeks. Perry Mallias worked with us, even though we came in without an appointment. He answered all of our questions, filled out paperwork on a car that was scheduled to come in within 3 weeks. Then he called us to let us know they had gotten another car in our color, on a trade with another dealer. We were able to complete this deal within a week, and had our new car. Pricing was very easy with no hassle or pressure , and Perry walked us through all of the features of the new car when we picked it up. We hope to keep this car for a long time, but will use the dealership for maintenance, and will call Perry for any new car purchases in the future.

Blindsided Consumer

May 1, 2014

All buyers beware! Great selection of vehicles, pleasant yet uneducated sales reps. I went to purchase a used vehicle and the first sales rep said the warranties would be covered under new owners- wrong. The new disclosures weren't exposed until after the sales agreement was signed. When the vehicle was first test driven, there was a car starter, however upon taking delivery of the vehicle the remote starter was not there. I refused the sale without it. Little did the dealership know, the car starter was installed but the keys were lost. Weeks later, I receive the old key with a post-it, after days of phone tag to make an appointment with the remote-control starter company. Lastly, I was due a check for an over-payment, the finance manager took 4 months to have the check cut and claims it was an "over-sight."

Trauma1

Apr 30, 2014

This is a follow up to my previous comment. Subaru of wakefield lives up to their customer service promise. I purchased a used car which proved to have a few issues, and I was told there was no warranty on a used car. They were primarily service issues, which were addressed immediately after I received a call from manager Vinny ISO. Many thanks to him and especially Kenny Bettano for their help in resolving the problems. I commend Subaru of Wakefield for their commitment to customer service.

AlannaF

Apr 27, 2014

As a first time car buyer, I couldn't have been happier with my experience at Subaru of Wakefield. Staff was extremely personable and eager to answer all my questions. Ended up getting a great deal on a brand new vehicle.

dmillz

Apr 25, 2014

Two Subaru models were on the short list of new cars I was considering, and Subaru of Wakefield was my first stop on a day full of test drives. After test driving a couple different models we returned to the dealership to discuss numbers. I made it clear that I wanted to try out some other makes and models from other dealers before coming to a final decision, but the salesmen and the sales manager both attempted to apply high pressure to get me to purchase a vehicle right then and there. They were also resistant in discussing the details behind the numbers they were offering me, instead making emotional appeals and attempting the hard sale. That was a terrible misread on their part, since I'm a facts & figures sort of individual who wants to understand the details of the money and terms for any sort of deal I might make, and I'm not going to cave from hard-sell tactics; they only make me less likely to do business.I walked out of the dealership having decided that, even if I chose to purchase a Subaru, it would not be from Subaru of Wakefield.A few days later I received a follow-up phone call from the sales manager. He was pleasant enough at first, until I told him that I had already made a decision to purchase a vehicle elsewhere, but thanked him for following-up anyway. He immediately ended the call with a rude "whatever" *click*. If simple human decency has value to you, avoid Subaru of Wakefield.

JaimeMuffin

Apr 25, 2014

When i found out my car was dead and i was suddenly in the market for a new one i knew i had to get another Subaru. I went online and found some local dealers, and ended up heading to Subaru of Wakefield first. I'm so glad that I did. I was walking around the lot trying to figure out which color crosstrek I liked the most, and which one was the cheapest. I also kind of pondered the Impreza, since it was cheaper to start. Justin came over and talked to me about all the differences and suggested that maybe the Impreza was the car for me. Now, he could of suggested the crosstrek which was a couple thousand more, and was pretty cool looking, but instead he actually suggested what he thought would be the perfect car for me. And he was totally right. Test drive, negotiate a lower price, bam! i now own and LOVE my new car. A week or so later i thought something was off with the USB port and he set me up an appointment. I had to leave it there overnight because of a snow storm, so when i got there the next morning it was covered in snow. But not for long! After a minute or two of me cleaning it off, various subaru employees came over to help me out! I can't say enough good things about Justin and the rest of the team at Subaru of Wakefield!

Rhallis

Apr 21, 2014

I brought a new Subaru at Wakefield Subaru about five years ago and things have gone so well, that I decided to go back when it came time to replace it. Five years before I felt they treated me fairly when it came to sales practices and trade-in and I didn't feel any pressure when it came time to buy. Since then I have taken the car in for maintenance and repairs and found it easy to find service hours that met my schedule. I also liked the fact that I could book a service appointment on line. When my car was in for service, they let me know what to expect in terms of time and money and offered me a loaner for more extensive work. For all these reasons I decided to return to Wakefield for my new car. I new what I wanted having owned a few Subaru's. I asked for Perry because he had shown such an friendly and fun disposition the first time. I told Perry what I wanted and he went through all the available features asking me which were of interest to me. He gave me options without pushing me towards anything I didn't want. He arranged a test drive on the spot and we found a car on the lot that fit my needs with just the addition of some fog lights. The car was ready for just three days later and when I went to pick it up he explained all the features so I was ready to drive. I would definitely go back again to buy and for service.

chauncyliu

Apr 21, 2014

Received quotes from various places. Only this one gave me the honest pricing. The purchase experience was straight forward and easy. There was no sale pressure and number game being played. This dealership sets an example what a car dealer should be!!! The salesman I have, Al Mazin, was very patient and helpful. He just told me straight what the bottom line was without going back and forth like others and his quote was beating quotes from 3 other dealers I tried before. I also traded in my car and trade-in quote I got is phenomenon. Other dealer couldn't even come close. I love the way how Al works, agree the price first, then work on the trade-in. No mixing of sale and trade in number confusion.Well, who says car salesman can't be trusted. Definitely Al is the one you can trust!

jjpompei

Apr 15, 2014

Subaru of Wakefield was a 1 1/2 hour ride from my home in New Hampshire. I was very hesitant to make the drive but they were advertising the vehicle I was looking for at a price I could afford. When I arrived, there was an immediate feeling of comfort. I could tell right away that it was a family owned business because I felt like family as soon as I arrived. Even during the price negotiations I felt like I was dealing with my brother, not a huge conglomerate. They went the extra mile to ensure I was happy with my decision and remained comfortable with the deal we had negotiated. Unlike many other dealers I have dealt with over the past 20 years, the folks at Subaru of Wakefield were honest the whole way through, never leaving me questioning their integrity. This review would be incomplete without a huge thank you to Joe, my salesman. While I was looking at the car I purchased, I mentioned the fact that there were a lot of scratches along the door frame and asked if he could throw in some touch up paint with the deal so that I could fix them. He said that because they were a Subaru dealer, they would not have the paint I needed but I could check with one of the local Toyota dealers in the area. After I took delivery of the car and got it home, I opened the glovebox and guess what I found...A brand new bottle of touch up paint. Thanks again Joe.

JoeGreco

Apr 12, 2014

MR Larry Marcus's professional & gracious personal manner throughout my visit & purchase of a Honda CRV is to be praised.While the outstanding quality of Subaru Of Wakefield's car section stands out. My experience of their showroom sales people is to be given much praise. My 3 hour auto ship visit was unexpectedly comfortable.MR Marcus guided my visit with much information beyond my questions. So, an accommodation of a great agreed upon purchasing price supported with the ease of a wonderful sales guy. Resulted with the sharing of my pleasurable experience.

tryan61

Apr 11, 2014

This is my 8th Subaru purchased with Wakefield Subaru and Al Mazin . After shopping around I found their price to be the lowest without haggling. Al has always treated us well with no nonsense. This is why my wife and I have returned there so many times and purchased our new vehicles from them.

JeffHughes1

Apr 10, 2014

I have been looking around for a new WRX and Christain and everyone else at Wakefield Subaru helped me get the car of my dreams. Christain went above and beyond and made my buying experience awesome and it I left the dealership super excited and happy. Highly recommended!

judiestar

Apr 10, 2014

Although the negotiations took much longer than desired I was able to purchase the exact car that I was looking for. Perry was very attentive and polite and I felt he truely wanted the best for me. I do feel that the true car deal that we used was not a deal at all and really only gave the salesman a heads up to offer a much lower trade in on my car. I would not to that again.

dkarolides

Apr 6, 2014

Al is AWESOME! I just purchased my 2nd Subaru from Al and was treated with as much respect as I was 10 years ago when I purchased my 1st Subaru from Al at Subaru of Wakefield. Al answered all of my questions and provided GREAT Customer Service! My first Subaru was traded in after putting on over 200,500 miles. Sad to trade it in but it was time to upgrade to a newer model. Excellent Customer Service!

rgoody

Apr 3, 2014

I had a incredibly easy purchasing experience at Suburu of Wakefield. Perry, was extremely helpful. I told him what I was looking for; he provided me with options; answered any questions I had; and that was that. I got a good price on a 2014 Outback; and it was a very low stress experience. I cant thank Perry enough for the help and look forward to purchasing my next suburu from him. Regards, - Rob

Mitchell01

Apr 1, 2014

We came back after purchasing a Subaru in 1999 as we appreciated the friendliness without the high pressure. The service has also been very good. We have nothing but good things to say about the dealership and we always recommend it to anyone in the market.

Niki1281

Mar 30, 2014

My expierence at Wakefield Subaru was wonderful, it was all due to my sales person, Tim Digaetano, no pressure was given only knowledge. It was a refreshing pleasure that you don't usually receive when looking for a car. I do believe it was because of his professionalism that I bought my car. It was a beautiful white Legacy and over several years my 5th Subaru! Thank you Tim!!!

happy2b1

Mar 26, 2014

All employees were knowlegable and pleasant. Worked with Al but also spoke to Nelson Molina who was really good too. This is the third car purchased here from us.

matt267

Mar 22, 2014

Justin was an awesome sales rep to work with. He was no-nonsense and very friendly. We've dealt with so many sleazy car sales reps in the past that working with him was a breath of fresh air. Would definitely recommend him to others buying a Subaru. He also knows the features and specs of the cars inside and out.

legacy1416

Mar 18, 2014

wsubaru of wakefield was great,this was my second experience with them and i couldnt be happier.Justin was great, so helpful with me getting my car when promised.He followed up to make sure that ?I was happy with my car and everything was going good with it.I didnt feel like he was giving me the run around like ive felt like at other dealerships,like he was being honest and sincere.I would recommend this dealership and justin to anybody looking to purchase or lease a car in the near future.

mlynchie

Mar 17, 2014

Al was very helpful, and we are very happy with our purchase. I would recommend Al to anyone looking to purchase a new Subaru. Thank you.

adeplib

Mar 15, 2014

I would usually rather go to the Dentist than shop for a new car, however Perry Mallias did everything in his power to ensure that both me and my family had a wonderful, "stress free" car buying experience. Perry's strength was that he knew his Subaru products inside and out. He could give both pros and cons to both the Subaru Forester and Subaru Outback. Perry backed up his knowledge with solid communication throughout the purchase. I knew going into the dealership what I was willing to pay for a new Forester and I left with that number! Perry also needs to be commended for his willingness to train me on all the features of the new Forester from top to bottom. He is a credit to this dealership. Because of his professionalism and passion for the product,. they now will have our family has a repeat customer since will use their service department for maintenance on our new car. Overall A+++ experience.

PLavoie

Mar 14, 2014

This dealership was very friendly, from the moment we walked in through picking up our car. We used our USAA car buying service and the dealership helped us. Our sales person, Christian, was great! She was friendly, knowledgeable and attentive. We are looking forward to this relationship for many years.

brkln

Mar 6, 2014

Larry combined a great sense of humor with a depth of knowledge about Subaru cars. He really went to bat for us to find us a car that suited our needs and was reasonably priced.

golembeskia

Mar 6, 2014

I've purchased over 20 vehicles and Larry Marcus is the most knowledgable and friendliest sales person I've worked with.Wakefield Subaru was willing to negotiate the price and gave me a fair deal on my used vehicle trade in.If you want a Subaru, call Larry.

sandersonst

Mar 6, 2014

My experience at Subaru of Wakefield was farrr better than my experience at another local Subaru dealership. The sales staff were polite, non pressuring, and it was pretty much a hassle free car buying experience. After purchasing the car there was an issue with the rear tailgate and the Larry got the car into the service bay and had the car fixed in 15 mins.

mstankavish

Mar 5, 2014

After visiting five dealerships and test driving a "cross-over" at each dealership (Hyundai Tucson, Ford Escape, Toyota Rav-4, Honda CR-V and Mazda CX-5), my wife and I decided to go to Subaru of Wakefield to look at and test drive a Forester. Both of us were tired of dealing with salesmen and had debated whether it was even worth it to go to this Subaru dealership. Upon arriving, we were pleasantly surprised to be able to walk around the showroom and the lot WITHOUT being hassled, questioned and interrogated about buying a car "today." After we were on the lot for about 10 minutes, we started walking over to a salesman who greeted us and asked if we wanted more time to just look around or had any questions. The salesman (Justin Grant) answered our questions in an extremely knowledgeable and polite manner. I asked Justin if we could take a Forester for a test drive and he quickly got a key and we left the car lot. Of all the salesmen we dealt with that day (at the other dealerships), Justin was the ONLY one who was enjoyable to have along on the test drive. He wasn't telling us about every feature, he wasn't going over prices, or why the Subaru is better than this make, etc. etc. - it was as if I had a friend in the back seat who just happened to know a lot about Subaru Foresters, when asked. Even though we had no intention of purchasing a car that day (it was supposed to simply be an information gathering day), we decided to buy a Forester. We sat down at Justin's desk, had FRIENDLY negotiations, joked around, and both agreed on a price that we felt good about. Justin was great to work with and I'd highly recommend him to anyone looking for a no pressure type of salesman. If we liked another cross-over as much as the Forester and the prices were similar, we would have chosen the Forester simply because of Justin! I can't believe I'm saying this, but the salesman would have been the tie-breaker simply because he made the entire car-buying experience fun, for both me and my wife! We agreed to buy the car Saturday evening, well after the dealership was supposed to be closed. Not once did Justin mention that it was past closing time nor did he seem to care, simply because he was having fun, too! On Monday, Justin followed-up with us and we agreed to come into the dealership on Monday evening to complete the financing paperwork, which was a breeze. Chris was extremely helpful, not pushy on the extra warranty stuff and a pleasure to work with. Justin communicated with me throughout the day on Tuesday to find a convenient time for me to pick up our new Subaru Forester. I got to the dealership later than we had agreed, but Justin greeted me, started explaining all of the features of the car and then had Larry step in to help out so Justin wouldn't be late for his other appointment that actually showed up on time. Justin was very professional throughout everything and Larry stepped right into his shoes. Larry was also very helpful and seemed as if he was a long-time friend too. Justin kept checking in on me while Larry was finishing up the explanations of the blue-tooth and other features. At the conclusion of the evening, Justin and Larry both helped to install the cargo net and weather-tec floor mats. Overall, the purchasing of our very first Subaru was a terrific experience. Hands-down a pleasant time. I don't know what training or other procedures the salesmen are put through at Subaru of Wakefield, but Justin, Larry, Chris and the entire team are an exemplary model of what a car buying experience should emulate. When I buy my next car, rest assured that I will be asking for Justin Grant to be my salesman. In closing, in today's world, many people seem like they do their job simply to collect a pay check. The salesmen at Subaru of Wakefield, and specifically Justin Grant, enjoy their job, and it shows throughout the entire dealership. Hats off to a great salesman and a superb team over at Subaru of Wakefield. If you're in the market for a new or used car, you'd be making a mistake and missing out on an experience not to give Subaru of Wakefield a try. Ask for Justin....

kimgiddinge

Mar 4, 2014

I am very happy with my new Subaru Forester - my 3rd new one in 6 years. A special thank you to Larry Marcus for once again going above and beyond for me!I would definitely highly recommend this dealership for their service and for especially the people, Matt in the business office was very good and explained everything in great detail and offered me special incentives for being a loyalty customer.Thank you again to Larry Marcus for keeping me informed on when my car would arrive and also for calling me last year after my last purchase, long after the sale, to make sure I was happy with my purchase and to see if he could do anything for me - and for delivering my car this year, I will tell friends and family to call Larry!Thank youKim Giddinge

Dapper71

Mar 1, 2014

Overall, a pleasant experience. My husband is disabled and has trouble getting into vehicles. Subaru Forester was the most accessible vehicle he tried, and it fits him well. Perry was very helpful and very patient. We picked up the car during a snow storm. Perry went over the guide books before sitting with us in the car and explaining every detail. He had a great deal of patience explaining the navigation system to my husband and wouldn't let us go until we understood the system. We would recommend Perry to family or friends looking to purchase a car.Kenny was also very helpful. As my husband is a disabled veteran and has a DVD handicapped plate, he does not have to pay sales tax when he purchases a new vehicle. This did seem to create a problem. We were told that we could not have two cars that were tax exempt. I do not know why this even came up or where the info came from. I made calls to the DMV and DOR, completed forms and gave them to the office. I should not have had to do this. We have purchased cars for years and never had to do the legwork. Kenny was very helpful in getting this resolved, I give him a 10 for effort. Many phone calls took place and Kenny was able to keep us calm. I was upset when I received a call from your office, Matthew, telling me that there was a problem with the paperwork. I asked him what he wanted me to do, his response "pay the sales tax to the state of Massachusetts". I told him he was treating veterans like .......! I think it would really help if the workers received a little training on vets and their benefits. I want to thank Perry and Kenny for their assistance. Tthe administrative staff was very pleasant. Overall, a nice experience.

junc2011

Feb 27, 2014

Happy with this dealership. Less pressure, good price, Good overall experience. Al Mazin was very helpful and I am very pleased with my experience as well as my purchase and would definitely buy a car from him again!

RegisRN2008

Feb 27, 2014

Perry was great to work with -- and I have never experienced such a through explanation of all the car's features. I think I even learned things about Subaru options that my other Subaru has but I didn't know about -- and I've been driving that for 3 years!! I would definitely tell people to give Subaru of Wakefield a try!

julie3422

Feb 24, 2014

I had a wonderful experience at Subaru of Wakefield buying my 2014 Forester. I happened to come in on a very busy day, was set up quickly with a car to test drive by Perry, and once I came back I chose the car on the lot that I liked, and we quickly agreed on a price that worked for both of us. I started on paperwork right away, met with one of the guys in finance, and was out the door in just a couple of hours. Perry was very kind, and was never at all pushy despite how busy he was that day. He took the time to explain everything, and gave me time to think things over. He was accommodating when I needed to change the date to pick up my car, and on the day that I picked it up he took the time to explain just about everything in the car and set up my Bluetooth. Overall I had a wonderful experience buying my first car at Subaru of Wakefield, and will definitely be back again, and encourage others to stop in if they are looking. Thank you Perry and Subaru of Wakefield, I love my new Forester!

joss99

Feb 21, 2014

Tim Digaetano did a great job matching my needs with a great car. I thought the service was excellent. He was able to answer all of my questions. All the staff at Subaru of Wakefield went out their way to make my car buying experience enjoyable even on a snowy day.Thank you

sharrun19

Feb 14, 2014

I was deciding between getting another CRV or trying a Subaru. (I had a Subaru 30 years ago). We had been a Honda family 13 years and happy with them, but I heard good things about Subaru, so I test drove. The Sales experience was good. Larry had a sense of humor and seemed honest. I didn't feel pressured. I was disappointed that there weren't many manual transmission cars on the lot. I wasn't over excited about the car I chose, but it seemed good enough, low(ish) miles for a decent price. So after a little back and forth, we agreed on a price.Here is where the rest of the experience was just OK.I needed to pay with a certified check. Due to Larry's schedule, I paid on a Wednesday, but could pick up the car on Friday. He offered to come in on his day off, but he had told me he was going to NYC with his girlfriend, so I didn't want to interfere with that. Why another salesperson couldn't deliver my car, I don't know. Why they needed a certified check, i don't know. Last car we purchased at Herb Chambers Honda took a personal check and delivered the car that day. The car had something like a 150 point inspection, which I later determined was NOT the same as certified pre-owned like Herb Chambers has. No real warranty is included. I pointed out that seat belts didn't retract properly, but the car was delivered without that fixed. Also the rear center belt was jammed. So it makes me wonder what was included in that 150 point inspection if there were several seat belt issues. They don't offer inspections there, so I had to have that done elsewhere. Herb Chambers does it in house.When I paid for the car, I received a generic email thanking me for my business and encouraging me to send feedback. I replied with feedback and didn't hear back.When I picked up the car two days later, I got the same generic email - word for word. Again, I replied that I had quite a lot of feedback and if someone was interested in hearing it, please contact me. Again, I never heard back so that is why I am writing on this website. Herb Chambers called to follow up and make sure everything was 100% satisfactory before the call cames from Honda USA. Honda USA follows up with another satisfaction survey. Larry did check in with me, but at that point I was there to get the seat belts taken care of. Or actually to find out that they couldn't take care of it that day, but only see what part needed to be ordered.After three weeks, I received a generic email from the services department, telling me I could schedule appointments on line. I replied that I would like to schedule something, but I was still waiting for a call that said the seat belt part had come in. I got the call the next day. I thought 3 weeks was a really long time to have to wait for a part. I don't recall waiting more than a couple of days for a Honda part.So that is why I selected OK for everything. Nothing was really bad, but comparing my buying and service experience with Herb Chambers Honda, I was disappointed.

MattAmbrose

Feb 13, 2014

Very happy with this dealership. Low pressure, good price, best overall experience I had while shopping so I bought the car from them. Al Mazin was easy going and closed the deal with the absolute minimal hassle. Highly recommend these guys and I've had 10 years of good service with their service department as well.

CW9437

Feb 11, 2014

I had a great experience with Erica Kinney. It was a lot of fun working with her and she was very thorough about all of the details, from discounts that are applicable and specs on the car. I was expecting to have to go in prepared to argue and negotiate, but we had a very pleasant exchange over e-mail (she responded quickly). We settled on a wonderful price over e-mail, and I was in and out of the dealership with a new car in about an hour. I would definitely recommend my friends to her. She has a great personality and is a very strong woman.

Lmy

Feb 10, 2014

Justin was great to deal with, very knowledgable, pleasant. I would recommend him to anyone interested in buying a car! Subaru should be proud to have him!

DeanOH422

Feb 10, 2014

We've been doming to Subaru of Wakefield for 13 years, and have always appreciated the friendly atmosphere. This is our 3rd car purchased from this dealership. Al has always been professional, and easy to talk to. His relaxed, no pressure attitude allowed us to decide which car we wanted with peace of mind. Al was great, from the time we stopped in without an appointment to the end of the deal, where he ran us through all the features of the car, and even helped setup the Bluetooth. And Erica was extremely helpful as Al was tending to another customer. Unlike some dealerships, you will always be welcomed at Subaru of Wakefield. We were not there for service this time, but have been bringing our cars in for service since we bought our first car here. The service department has always been friendly and fair.

sdiorio

Feb 7, 2014

I hate Buying cars, or better said, I used to hate buying cars. Larry Marcus made this experience positive and fun. I was never pressured. Larry allowed us to test drive a few different models. explained the features of each fully. He let us know about discounts we were eligible for that we would never have known without his guidance.Even though he obviously works for the dealership it felt like Larry was on our side.And he wasn't alone.Chris Robertson, the Business Manager at Subaru of Wakefield also went way out of his way to make sure we got the terms that we wanted. We decided to Lease our new Legacy. We didn't know much about leasing and we needed alot of hand holding to get through the process comfortably. Both Chris and Larry demonstrated amazing patience.In the future I will be buying my cars at Subaru of Wakefield !

TFORBUSH

Feb 3, 2014

I hate salespeople (no offense), so the thought of having to buy a new car was pretty dreadful. Fortunately, I ended up working with Lawrence Marcus from Subaru of Wakefield. During the entire car buying process Lawrence was very informative without being pushy. He was extremely helpful and was even able to get me an on the spot delivery on a Saturday afternoon. I am very pleased with my experience as well as my purchase and would definitely buy a car from him again!

hubbubba

Feb 2, 2014

Worked with Al Mazin. Got the car we wanted at a fair price. Did our our research going into it which made the process straight forward and relatively quick. Al was pleasant to work with, communicated well, and took the time to show us the features of the new car. Impressed with the professionalism of the dealership as a whole. The negotiation process is never fun, but it was at least mostly painless here. Would buy from Subaru of Wakefield again.

nothanks21014

Jan 31, 2014

Very prompt, courteous service. No sales pressure, great information regarding different vehicle types. Very organized sales process and orientation to new car. I would recommend this dealership.

emdw

Jan 28, 2014

I found the staff to be friendly and well-informed. I didn't feel pressured into buying and they were willing to work with us.

vanwama

Jan 27, 2014

Al was excellent. Extremely helpful and made the process seamless. He went out of his way to help me with the all details and making sure everything was in place.

cjrakes

Jan 23, 2014

Justin Grant did a great job. He made me comfortable and made the whole process painless. I'm not the easiest customer either he and John Coil made everything work for me even on their days off.

dleigh7

Jan 22, 2014

We just got a 2014 Subaru Forester and are very happy with our purchase. The entire process was smooth and painless. We test drove several cars and decided on the Forester for its size and amenities. Everyone we dealt with was knowledgable and friendly. We received a generous trade-in allowance and financing was more pleasant than at other dealerships. We will definitely return for maintenance and new automobiles in the future. Highly recommend!!!

pdagnese

Jan 8, 2014

Perry gave me the utmost attention and friendliness as soon as I walked into the dealer. I would tell anybody who were to go to Subaru of Wakefield to go see him! Perry is not your average salesperson, he seems to actually care about his customers. I give him a perfect score for a very good reason!

loumac1

Jan 7, 2014

The people were very friendly and helpful, Perry was my sales person and he was very good, he explained all the options on Subaru legacy, and reviewed the Subaru booklet with me and demonstrated all the available features in the car, then said if I had additional questions after I had the car for a few days just call him and we would go over the features again,(good customer service). He negotiated a good lease with me and my wife, benefit goes to Subaru, but I was happy with the deal. Also Chris Robertson and Al Mazin where very helpful, Al, did the paper work on my old lease. Christine Gallella in the service department is always pleasant and helpful, Thank you for your great customer service,

milen4eto

Jan 5, 2014

Nelson is young and friendly willing to answer any questions, patient and ready to work with the client. You still need to do your homework to help give him leverage when negotiating the price. He didn't mind when i wanted to go see different cars multiple times and still coulndn't decide. Very relaxed and patient. Definitely recommend him :)

mark1010

Jan 3, 2014

I can't say enough great things about the staff at subaru of wakefield. I recently purchased a 2014 subaru forester xt . Given the fact I was trading in a 2013 forester base model I was not expecting to receive the great deal I was given . subaru has a great loyalty program and knows how to retain its customers ..Justin did a great job at explaining the differant models and options and never once made me feel pressured to purchase . I would also like to thank Chris in finance . He helped me get a good finance deal and extended warranty. Years back I purchased a used jeep from this dealership and when I decided I wanted a subaru I could have picked five closer subaru dealerships but chose to come back here knowing this is where I would receive the best customer service and deal. I will be back.

taude

Dec 31, 2013

Having never bought a new car before, and having walked out on a poor sales experience the week before (halfway through signing paperwork), we went to Wakefield Subaru and had a great experience. Met up with Justin, he showed us a car, an XV CrossTrek, we drove it. and really liked it, but didn't really think the car was for us because the storage was too small. Left the dealer without being pressured.A week later, decided that a Forester might be the way to go. Went back in there, test drove one, then sat in a couple, and had a low-pressure sale. Justin was funny and personable, without being high-pressure or cheesy or talking too much. It seemed to break the stereotype of a car salesman.Very happy with my purchase. Extremely happy with the sales process.

Joevengren

Dec 25, 2013

So our purchase is a little more than a month old. Bought 2 vehicles the same day. The Subaru we have made a payment on already, but can't drive. We had it home for a short time and the check engine light came on, noisy power steering pump and dash light bulbs out. Drove it back and it overheated on the way there. "No problem we will fix it." New radiator, new power steering pump, spark plugs and dash light bulbs all replaced at no charge as promised. Great. Next day no heat. Back it goes and could not make there, overheated again. "Don't worry we will make it right." So the engine is no good, we have ordered a used engine, you should have the car Friday or Saturday. No call so I called Monday. Oh the engine we got was bad too. We have ordered another. So this is engine number 3. Am I concerned? Very. I think the right course of action would be to put in a short block, which is the lower half of the engine. Block, pistons and crankshaft. My wife really wanted this car, but I may have to give it back to them. Merry Christmas.I am an optimist so I clicked yes on recommending dealer In Hopes that this will work out.

dw6881pr

Dec 23, 2013

The process of buying my vehicle was very quick.The salesman was extremely thorough. Was able to get my vehicle at my reasonable price point.

oakbog

Dec 21, 2013

I found Subaru of Wakefield to be a pleasant, low pressure dealership. My sales rep showed me what I asked to see, helped me obtain a fair deal, and made sure I was comfortable with my new vehicle. I'd have no hesitation about returning based on the sales experience - which is about as high a recommendation I can give to any auto dealership!

CAnastasi

Dec 18, 2013

Al is a warm, friendly, and professional Subaru sales representative. He took excellent care of my husband and I throughout the purchase of our new 2014 Subaru Forester XT. I can't thank Al enough. He is off great value to sales department at Subaru, Wakefield.

cmalionek

Dec 17, 2013

I last purchased a Subaru Legacy Sedan 14 years ago from Subaru of Wakefield and am glad to see the service hasnt changed. I purchased a Subaru XV Crosstrek and am completely satisfied. The Staff here are knowledgeable and courteous. They took the time to get me into the vehicle I wanted from the color and the few accessories I asked for. I would definitely recommend Subaru of Wakefield and Jon Coill abd Joe Barbagallo.

Joevengren

Dec 17, 2013

So I purchased to 2 used vehicles on the same day. A 2011 Toyota and a 2003 Subaru. I was told that they stand behind their used cars. So I had to bring the Subaru back d/t Check engine light on, rough running, power streering noise and speedometer light bulb was out. On the way there the car over heated. They replaced a leaking radiator, power streering pump, spark plug and all the lights in the instrument cluster. No charge to me. Very good. They stood behind what they sold. Well, trouble again. No heat/defrost, blowing cold air and overheated yet again on the way back to dealer. They sent techician with coolant and filled radiator and we proceded to dealer. The looked at the car and decided they want to keep it to besure all is fixed. No loaner cars on site (all out) so Justin drove me from Wakefild to Salem, MA. Very nice. Joe said they will fix the problem even if they had to rebuild the engine. I clicked Yes on Would you recommend this service center in hopes they will fix this problem correctly. I will be back on to post out come.

TOMIKE86

Dec 16, 2013

Subaru of Wakefield was friendly, helpful, and not over-bearing to rush me into making a decision. An honest and hard-working sales team I could trust.

hobbs819

Dec 15, 2013

Found Larry Marcus helpful and friendly. He came across to us as very honest. We bought the car, we know we got a good deal.

CassSapir

Dec 15, 2013

Great experience!Jon was honest and upfront. We quickly reached a fair and very good price on a new 2014 Subaru Forester. Jon was straightforward in explaining all the details of the total cost. Christian as well was extremely friendly and helpful and ended up helping us choose the right make and model and color in a way that really helped.Our experience in the finance department (once we had set a purchase price for the vehicle) was a bit different. We walked out feeling like we had been "sold" things we didn't need at prices that were too high.But in the ned we were able to reach an equitable solution and definitely arrived at a price that was very fair for both the vehicle and the Subaru Gold Plus 7 / 100,000 extended warranty. I want to emphasize that they were very flexible in the end if reaching a price that we thought was fair for everything.So, in summary, we HIGHLY RECOMMEND Subaru of Wakefield. Give Jon a call or send him an email. You won't be dissapointed.

lornat14

Dec 9, 2013

We purchased our last Subaru through this dealership and overall it was a very pleasant experience. After a bad accident recently I found myself in need of another vehicle. We checked around looking for a good deal on a used vehicle. We really like Subaru and decided to check out Subaru of Wakefield since we have purchased from them before. We found a great deal on a used vehicle. The price was great and our salesman Al Mazin was very knowledgeable and a pleasure to deal with. This is our 3rd Subaru and we are very happy with our purchase.

DP123

Nov 25, 2013

On our first visit to Wakefield Subaru we were promptly greeted with a "hello, can I help you?" We did some homework before showing up so we had a good idea what we wanted and what we were looking to pay. After a test drive and a return trip a few days later we were handed the keys. It was a great, no hassle, no pressure envrionment that makes for a comfortable car buying experience. Everyone in the dealership seemed helpful and happy to assist and we left very happy with what we received. Each time we were there the place was packed, good sign of a well run establishment.

Joevengren

Nov 17, 2013

Wakefield Subaru is not right off the highway, but was more then worth the trip. We purchased 2 used cars from Joe (started with Jon the internet man he passed us to Joe). We had started looking on their website and found a car for my wife. When we got there we found one for me also. There was no pressure. Road tested the cars, were shone the Car-Fax's and the work that was done to the vehicles in there shop.Chris got us a good percent rate for the car loan. We purchase an extended warranty for one of the cars. It didn't fit for the second. This was the first time I didn't feel the I was in the dentist chair while buying a car. (No offense to my dentist)

ruth53141

Nov 12, 2013

Joe was extremely helpful and knowledgeable on the automobile I purchased. Would recommend him highly for anyone purchasing a Subaru.Took time to explain everything in detail so I am not confused about anything. Great person!

Gullie

Nov 6, 2013

I have purchased 2 subaru vehicles from this dealership and I have never been disappointed with the service. My husband who has always driven another brand was impressesd by how well the Subaru drove especially in inclemnt wintery weathet. He just purchased his 1st Subaru,and is truly happy with his new car. Bring on the winter weather!! We are truly a Subaru family but we could not have done it without the assistance from Justin Grant. He is a positive assest to the Subaru dealership! We purchased a Foresster premerier

emlida123

Nov 6, 2013

Perry was very explanatory with the vehicle and very informative with all my questions. I went from a high performance vehicle to a eco friendly vehicle. Excellent experience with this dealership. I would recommend to anyone interested in a well made vehicle. This is my first time with Subaru and I hope my experience with Subaru and the dealership will be the same with future experience in maintenance of my vehicle.Thank you Subaru of Wakefield and Perry.

maryahanson

Nov 2, 2013

As soon as I reached Subaru of Wakefield, Al Mazin greeted me, introduced himself and asked if he could help me. When I told him I was just looking, he backed off, said if I had any questions or problems he'd be around, either in the showroom or on the lot. I liked that he didn't push me or hang around, but let me browse around the cars observing for myself the features that were available since I purchased my last Forester twelve years ago. When I fell in love with the Marine Blue Pearl Forester of my dreams, I sought Al out. We sat down, talked about the options I wanted and discussed pricing and payment options. A couple of days later that beautiful Forester was mine, stress free thanks to Al's helpfulness and expertise.

babruce

Oct 31, 2013

New to Subaru and going to Wakefield Subaru was the right choice for me. Family owned group who really want you to enjoy the whole experience of purchasing a Subaru.My Sales Representative was courteous, friendly and extremely knowledgeable regards the vehicles he was selling with a strong belief in the Subaru Brand.I was treated respectfully and fairly when it came down to the brass tacks of negotiating the price.

MikeKalivas

Oct 31, 2013

A friend of mine bought a car here and on his recommendation i gave them a shot. Immediately, i got the mom and pop store feel. A family run business focused on the customer is what every business should be. I am more than pleased with my experience at Subaru of Wakefield. Joe Barbagallo was a very friendly, knowledgable salesman who didn't try to BS me. I walked away happy and will continue to give them my business in the future.Mike K.

slapshot459

Oct 23, 2013

Both of John and Perry were both very helpful. Got me setup promptly with a visit, test drive, quotes and options. Both were not over aggressive as most dealerships I visited with. They both seemed to be genuinely fair and helping find the right car at the right price.

jmcsheffrey

Oct 18, 2013

My salesperson Perry very helpful.There was no high pressure sales pitch. He knew the vehicle in and out. He worked with me to get a price that I was very happy with. This was my first experiance with Subaru of Wakefield and I would recomend them and Perry to my friends and relatives. During my search for a new car I visited other dealerships. None gave me the good feeling or service I received from Subaru of Wakefield. That is why I give them such a rating.

AGSSomerville

Oct 16, 2013

We bought our first new car here, with Larry Marcus' assistance. Everything was smooth, quick and easy. They had the car we wanted on the lot and they honored the TrueCar rate. Larry was very friendly and knowledgeable. We never felt any pressure at any time and we felt like they were looking for ways to save us money. The finance staff were very helpful too and got us a great loan. I would recommend this dealership without reservation.

terrybee

Oct 15, 2013

My wife and I had done our research and narrowed down our choices for a new car. We actually live closer to other Subaru dealers and had already had a test drive there, but were put off by the overall experience. I guess Subarus are so easy to sell now that some dealers don't feel a need to be very "customer friendly". However, it helped us decide exactly which model we wanted. Then I searched cars.com and found that Subaru of Wakefield had two in their lot. First, I got Rhett Sanders on the phone, and he was very helpful and patient with all my questions. It was clear I could get what I wanted for a reasonable price. Fortunately, we were able to come in and buy our new car late on a Friday and pick it up the following Monday. On both visits, we were served by Nelson Molina, who couldn't have been more courteous and pleasant to work with. Admittedly, it wasn't a hard sell since we already knew exactly what we wanted, but he made the whole process of filling out credit applications, and learning all the features we didn't have in our old car, as painless as it could possibly be, and actually a little fun. Overall, it was my best car buying experience to date.This is my first Subaru (though I've wanted an Outback for a long time) and I will happily recommend my friends and family to visit Subaru of Wakefield whenever they're thinking of buying a car.

davehlee

Oct 13, 2013

The sale went smoothly. Larry was very helpful, and didn't apply an type of pressure to buy. He seem genuine and honest, and it went a long way. I would recommend this dealership to anyone.

kgriffin12

Oct 10, 2013

I was focused on purchasing a new Subaru and after reaching out to multiple Subaru dealerships in the area, found that Subaru of Wakefield had the best selection and pricing. Despite knowing going in that I would most likely be purchasing a new Subaru with them, both Jon Coill (the internet sales manager) and Perry Mallias were incredibly helpful. I inquired about some additional items with their parts department, which when they found that the items were not in stock offered them at a discount and they were still delivered to the dealership in under a week. Perry even came to pick me up on Thursday to bring me to the dealership to pick up my new car. I would absolutely recommend Subaru of Wakefield to friends and family.

catrome85

Oct 9, 2013

Joe was pleasant, friendly, and genuinely interested in presenting the Subaru Crosstrek to me. I would even say he seemed excited to tell me all about it. He took his time when going over all of the features of the car and went out of his way to answer all of my questions and help me make some decisions. I never felt rushed or pressured to buy--he supported my selection of the "standard" model and didn't try to encourage me to buy the "higher" model. I feel I can continue my business relationship with him beyond this sales transaction.

Chasconn

Oct 9, 2013

Our experience was a very positive one. Everyone was very low key and professional . We feel we got a very fair price on a great car. We have since had it serviced and had a very good experience with the Service Department.

GFHandel

Oct 8, 2013

My wife and I did not intend to buy a car here. We were going to make this a first stop to get a feel for the car and to get a price. Our salesman, Perry, was so very knowledgeable and courteous that we ended up spending over 3 hours there and buying thecar from him. The dealership did not feel like it was part of a giant conglomerate but imparted a much more family-like atmosphere.We definitely feel that a very fair deal was struck to purchase the new vehicle and both my wife and I have confidence that all oursubsequent dealings with Subaru of Wakefield will be of a similar nature.

matthczx3

Oct 8, 2013

Went in originally for a new car, but the model I wanted was unavailable. Luckily the lot had what I was looking for in a pre-owned car with super low mileage and in immaculate condition. Al was very helpful and very friendly in the sales process. I would definitely recommend this dealership again.

huardchristine

Oct 7, 2013

Great customer service! I am a returning customer; Al as always been willing to help and make sure that his customers are fully satisfied. He is able to build strong and respectful realtionships with his clients.

nrubado

Oct 6, 2013

We were referred by a friend who had recently purchased a Subaru from Al Mazin at Subaru of Wakefield. Al and his team were very welcoming, and helped us decide which Subaru (Forester or Outback) was best suited for our needs. Al took time for four test drives so we could get the feel of each model and make a decision. The buying process was straightforward and professional. We are very satisfied with the car, the dealership, Al and the price. We would definitely recommend Subaru of Wakefield and Al Mazin to our fiends.

ksmann418

Oct 1, 2013

This is the second car I have purchased from Subaru of Wakefield. Perry Mallias has been my salesperson both times. Perry listens to what my needs are in what I am looking for in a vehicle - as well as keeping my pricepoint in mind. He is always willing to explore different options (base models with options added to save monthly or going up a notch in finish level if you have higher expectations) and does not hesitate to work with you to get the best deal. Perry also goes out of his way to make sure end up with the vehicle you expected when you walked in the door, not one that was oversold. He is upfront about costs and savings and what is worth spending money on. He answers any questions you may have about the vechicle in a patient manner. I don't feel pressured when I work with Perry and will be going back to see him when I need another car. The financing person is also great to work with. He was not pushy about add ons and was upfront about costs. I had a short time frame and he and Perry were both very, very accomodating. Subaru's are great cars and pretty much can sell themselves - but it is the loyalty you are told about when you purchase your first car and the loyalty you receive when you go back that makes it worth going to Subaru of Wakefield. They are thrilled to have repeat customers and they really go out of their way to win you over. Overall my experience has been excellent and that isn't something most people can say about a car purchase!

davidcamell

Sep 30, 2013

Justin was great through the whole process. We were apprehensive before coming in that we'd have to deal with "salesy" high pressure approach. We were pleasantly surprised at how Justin was just available to help without being pushy at all. He was both knowledgable and friendly. It was a great experience.

0NEC4R

Sep 29, 2013

Subaru of Wakefield is beyond excellent. I have been taking my vehicles to their service department for almost 10 years and have always been impressed by their professionalism, flexibility, quality of work and obvious desire to build strong relationships with their customers. So when the time came for me to buy a new Subaru, there was no question that I would buy from Wakefield, and I was not surprised to find the same level of excellence among the Sales staff. I had the pleasure of working with Justin and could not have been happier. He was incredibly helpful, personable (with a sense of humor!) and straight forward and up front when negotiating a price. This was by far the easiest, most relaxed and hassle-free car buying experience I have ever had. I tend to take a long time when deciding on any major purchase, and Justin was consistently patient and helpful throughout the process. (Not once did I feel pressured into buying a car.) When I finally decided on a vehicle, Justin worked diligently to find the exact model I was looking for and made sure I was completely familiar with it before leaving the lot. And Chris (the Business Manager) was personable, helpful and answered all of my questions thoroughly. If youre in the market for a new car, do not make a final decision until youve talked to Subaru of Wakefield. Give Justin a call. I guarantee you will be glad you did.

warrenfamily

Sep 29, 2013

Perry made the car buying experience smooth and less stressful for people who have not purchased a new car in almost 30 years! He was patient, knowledgeable and we appreciate the fact that he did not pressure us in any way because that would have totally turned us off. He's a good guy to work with!

Jconway1025

Sep 27, 2013

After driving my Mom's Forester which she bought at Subaru of Wakefield I thought I would take a drive by. I was not in the Dealership for more than an hour and I pretty much had a deal ready. I worked with the Sales Rep to get the right price for my trade-in which inturn would match my spending limit on the new car.Everyone that I worked with was extremely kind, very knowledgable and answered any and all questions that I had.My Sales Rep Joe as well as the Business Manager/Finance/Accounting Rep that I worked with were both great men. Very honest, easy to talk with, provided the answers I needed and are one of the many reasons why I would send family and friends to Subaru for a new vehicle!

moniaandnick

Sep 25, 2013

Most enjoyable car buying experience in my life. There were no hassles, the service was prompt and courteous and Perry and the Finance rep were top notch. I highly recommend gong to this dealer if you are looking for a Subaru. They go out of their way to make buying a car as a easy and painless as you can imagine. I am still in a bit of shock.

beckettleary

Sep 25, 2013

Perry Mallias was great to work with. There was never any pressure. He was able to get the monthly payment I was comfortable with and he even helped me set up the bluetooth.

ilg416

Sep 19, 2013

I was highly recommended to Subaru of Wakefield by a co-worker who recently purchased a new Subaru from Al Mazin. I found a used Subaru Imprezza online on Subaru of Wakefield's website that I was interested in. I requested an online price quote and was instantly contacted with the price. The next day I was also contacted by Rhett who was helpful in my request to deal with Al, and who checked in to see how everything was going. I directly dealt with Al who made the car buying process easy, smooth, and relaxing...everything a car buying experience should be! I would highly recommend Subaru of Wakefield to anyone looking to buy a car.

eichnerb11

Sep 14, 2013

Great experience - no nonsense negotiating, excellent customer service, very responsive, friendly, great sense of humor throughout the process. I visited several other dealers before deciding on the car I wanted, but actually making my purchase at Subaru of Wakefield was a no-brainer.

twotone11

Sep 12, 2013

My husband and I arrived at the dealership prior to opening time on a holiday. Vinnie saw us in the parking lot and asked us if we needed help. We explained that we drove 100+ miles to look at a gently used car. He was very gracious opening up the store early, and encouraging us to take the car for a drive. He came close to our budget, allowing us to make the decision at that moment to purchase the car. Joe, Chris, and Al were all very friendly and helpful. Al spent quite a bit of time with us explaining the features of the car on the day we picked up the car.I am very happy with my Subaru and would definitely do business at Subaru Wakefield again!

partyjojo62

Sep 12, 2013

After looking at their website I decided to take a ride over with my Uncle to talk about leasing. It got off to a rocky start in the beginning but after working with the sales person and the finance person a deal was made. Would recommend this dealership.

marcelo42289

Sep 12, 2013

Great Dealership! This is the scond car our family has purchased with Al at Subaru of Wakefield and we have had excellent service every time. I will definitely be recommending Subaru's to all my friends and family, but more specifically, Subaru's from Subaru of Wakefield with Al Mazin.

jmczerk

Sep 10, 2013

Everything was great! Easiest car buying experience ever. I would recommend this dealership to anyone else shopping for a new Subaru. Thank you very much!

karabanderier

Sep 5, 2013

Christian was fantastic! She listened, showed me exactly what I was looking for in my price range. She was warm, professional and very informative and put me immediately at ease.

Emily211

Sep 5, 2013

My husband and I went to Subaru of Wakefield after we had visited another Subaru Dealership in the area, which was where I bought my last Subaru. At the first dealership I went to, I was not treated as a valued customer, and I was disappointed with their professionalism. We stopped at Subaru of Wakefield on our way our of town, and we were immediately greeted by Al Mazin and we sat down to talk about purchasing a new car. We told him we had about an hour, and just from watching us drive in, he already knew what kind of car I had to trade in and was able to quickly give us a quote, which he bettered with our exact "magic numbers" to seal the deal. We were in and out in a hour, and couldn't be happier. We purchased a brand new 2014 Forester and the delivery process was even better than the buying process. We were greeted by the business manager, Chris Robertson who had all of our paperwork ready and quickly completed the process. There were no pushy sales pitches to add-on unnecessary items. After we finished our paperwork with Chris, Al took probably around 30 minutes to show us everything about our new Forester that we needed to know. He showed us how all the buttons work, the difference features, the seats, the keys, the locking system, went over all the warning lights, programed our date and time display, even programmed my cell phone to the car's blue tooth and added my husbands phone number into the pre-set memory. He walked us through the service department, introduced us to the Service Manager and explained the maintenance schedule and all the contact information we needed. He even called my cell phone after we left so I could answer through the car's blue tooth, to make sure I had no questions. We have never had a better car experience, and we will definitely buy our next car from Subaru of Wakefield!

Laureen13

Sep 5, 2013

After owning my 99 Forester since 2002 it was time for a new ride. I knew what I wanted and Lawrence Marcus was very helpful in matching my needs/wants. I am excited to be leasing a 2013 Impreza Sport manual shift hatchback!

Ditiqueen

Sep 4, 2013

The entire purchase/trade in and pick up went smoothly, the salesman Larry took great care of us and made the process as enjoyable as possible. This is our ?seventh Subaru, with four currently in use by the family. Very pleased with the new car and the experience of purchasing it!

MichelleCaiazzi

Sep 3, 2013

This was my first car purchase and I was nervous from all the other stories I had heard about dealerships that make you feel like you need to buy the car immediately whether you love it or not. Luckily I did my research beforehand and saw that Subaru of Wakefield had great reviews! The reviews didn't lie, the staff was very friendly, helpful and most importantly upfront. This may have been my first car purchase but I can guarantee my next will be with Subaru of Wakefield as well!

estone

Sep 2, 2013

The sales experience was comfortable and hassle-free from start to finish. Through the Consumer Reports process, everyone knew at the outset what the pricing would be and Jason made talking through adding/deleting accessories easy and pleasant. He also took care at delivery to make sure I understood the car's features, and committed to answering any questions I had going forward. I've never had as relaxed a car-buying experience. Thank you, Jason and Wakefield Subaru.

outback3

Aug 31, 2013

I worked with Al Mazin for my most recent purchase. He was extremely helpful, knowledgeable and professional. I have found working with this dealership has been very rewarding in all areas. The mechanics, service department personnel, finance and sales have been an asset to the Subaru of Wakefield dealership. They are a wonderful team.

DaveF18

Aug 29, 2013

My wife and I went along with our great niece to support her in her pre-owned car search. Subaru of Wakefield was highly recommended by a friend who has many years of doing business with this dealership. We had a wonderful experience thanks in no small way to John's helpful and noticeably genuine concern to help our great niece find a safe and sound pre-owned vehicle. At first, we discussed one or two possible vehicles but felt the price was out of Ashley's range and we pressed on in our search. We left your dealership and drove to a competitor on Rt. 114. The salesman we met with actually made us rethink our genuinely friendly and professional experience with John at Subaru of Wakefield and we drove right back to your dealership and settled on a pre-owned 2002 Subaru Legacy. John was the reason we purchased a vehicle from Subaru of Wakefield. He is demonstratively sincere and personable. He assured Ashley that she can call him with any concerns regarding her purchase. We understand Subaru of Wakefield will be relocating. However, the "patina" of the graceful aging of your dealership along with the personable staff of this dealership is endearing and greatly appreciated.We'd like to thank John for making our great niece's first vehicle purchase an enlightening and friendly experience.Dave & Pat & Ashley

Heckowies4

Aug 26, 2013

Al Mazin was very straight forward and no nonsense. We went in knowing what car we wanted, what we were willing to pay and what our trade was worth. We were able to sign the paperwork in less than 2 hours within $300 of what we wanted to spend. When we brought our trade 2 warning lights were on despite our best efforts to have it fixed and the lights off ahead of time and Vinny the sales manager did not make a big deal of it or even mention taking the value of our trade down. This is the second time we've purchased a car here and it will be our first stop for every car from now on. Far superior to Ira in Danvers.

DM013

Aug 20, 2013

I had a fantastic experience purchasing my car at Subaru of Wakefield. I contacted the dealership online and received a very prompt response from Rhett and Jon. Rhett was very friendly on the phone and always promptly returned my calls and emails. I then was assigned to Perry for the actual purchase. Perry is an outstanding sales person and a pleasure to work with. He is extremely knowledgeable and passionate about the technical details of the Subaru engines. As an engineer, I greatly appreciate passion for technology and knowledge of technical details. He was also very open and helpful during the negotiation of my trade-in. Overall, I had a great experience and will recommend this dealership to my friends.

gmderosa

Aug 20, 2013

Previous to Wakefield I went to Ira Subaru in Danvers, I walked around the lot with my son and then into the showroom for 15 minutes with not even a hello from anyone. I left there and went to Wakefield Subaru and was immediately and warmly greeted. I was then paired with a sales person who went over all of the features of the model I was interested and even had a plate on similar vehicle ready for me to go test drive. After every feature of the vehicle was explained and demonstrated for me we went for a test drive and I was sold. Not only by the vehicle I was interested in but the entire staff and the warm way they greeted me and made me feel comfortable through the whole buying process. I have already recommended them to others interested in a Subaru.

Vickydec

Aug 17, 2013

Joe was great. No high sales pressure. He listened to me, made recommendations and worked with me to ensure I was happy. This was by far the easiest car buying experience I've ever had.

pdevaney1

Aug 15, 2013

I had a wonderful experience at Subaru of Wakefield. Al Mazin was my sales person. He was friendly, knowledgeable, helpful, and made the purchase a pleasant experience.

kristenm1106

Aug 12, 2013

Went to Subaru of Wakefield for our second Subaru Impreza and our second experience with Al Mazin. After going to another brand's dealership, I was disappointed at how I was treated. So, I returned to Al and had another wonderful experience with him. He worked with me to make sure I got exactly what I was looking for and then worked with me to stay on my budget. I trust his advice and I believe he genuinely wants to help people find the right car for them. I will certainly send family and friends to Al in the future!

noorjehan21

Aug 11, 2013

These guys were great to work with! We used Truecar for the pricing, and they had the best price of three regional Truecar dealers. They were only able to accommodate the truecar accessories pricing on the factory installed accessories, so this may add some time to the delivery, but if you don't want a lot of accessories it wouldn't be a problem. Perry was great at answering questions, was very responsive, and got us the car we wanted at a good price. Overall, we had a good experience with this dealer and would recommend them.

cfkohler

Aug 8, 2013

This dealership was recommended to me and I am so glad that I chose to follow up on that recommendation. The selection of used cars within my price range made it so I never had to do any dealership hopping. Larry was very helpful, knowledgeable and very fun to work with. He made the process of buying a car enjoyable and I trusted his expertise from the get go. He, very patiently, let me test drive three different cars before I chose the one for me. During the test drives, he had my friend and I laughing the whole way. He was upfront with any possible issues and concerns. He also directly answered all my questions. I would recommend Wakefield and Larry to anyone and I would be happy to return there for my next car buying experience.

jbrenner

Aug 7, 2013

Larry my salesperson was great - gave me super helpful information on cost cutting options re warranty, GPS etc. Super trustworthy guy! John Coill hit a homerun dealing with my finance issues & questions. Thanks guys - made getting my 1st new car a positive experience!!!! Judy Brenner

danielleepst

Aug 7, 2013

Larry himself was great. He was funny and I liked his honesty. What I didn't like about this location was that I had paid the downpayment 2 weeks before I was supposed to pick up the car, and I was told by the finance team to just call the day before picking up the car. When I called he told me that he didn't get the license plates and I couldn't pick up the car. I had to spend 30 minutes on the phone with Geico to change the time my car insurance kicked in as well as call the dealership of my previous car to tell them that I would have to change the date. This was a hassle that should never have happened. They had 2 weeks to get the plates on my car.

tfly77

Aug 4, 2013

I went into Subaru to test drive the Impreza. My plan was to continue looking at other dealerships and test drive more cars, but the vehicle handled so well and my salesman was great. They made it so easy in all aspects of purchasing a vehicle. I would recommend this dealership to all of my friends and family, and I will definitely return for any future cars.

marylou25

Aug 1, 2013

Perry was very helpful right from the beginning and did not try to talk me in to anything .He was very through explaining about the car and very knowledgeable about the vehicle.I had a very pleasant buying experience and would recommend Wakefield Subaru.

joeschmoe27

Aug 1, 2013

The salesman was friendly and courteous. He knew all about the various models, and showed us everything we wanted to see. There was no pressure at the dealership, the process was extremely smooth and stress free. A great dealership that I would recommend to everyone else looking for a subaru.

dickpelletier

Jul 31, 2013

Joe was great! There was no pressure put on me by him and that broke the ice for me, He was polite, informative about the dealership and listened to what was looking for in a car and price range. Another important aspect was that Joe made sure I understood all the details of the sale, (trade and discounts) etc.. I bought my Outback that day without frustration and feeling that I received a fair price. That was a first for me.

mrb1234567

Jul 30, 2013

Great sales experience. John Cheshire made me feel like I was his first priority. I left feeling like I not only have a new car, but the support staff to go with it.

kirbiesmom

Jul 30, 2013

This was the easiest car buying experience I have ever had. Stress free, informative and upfront. I felt valued and important to Justin, that he wanted to know my needs, my wants, my budget and truly help me to get into the car I wanted. When I picked up the car, Justin spend a very long time with me, explaining all of the ins and outs of the car, which was immensely helpful because this car has pretty much every option available and there was a lot to learn. I am thrilled with my "new" Subaru Crosstrek and thrilled with my buying experience.

oflynnfield

Jul 27, 2013

Christian is an EXCELLANT salesperson; she insisted on us comparing other cars before selling us a Subaru so we would be sure we would be happy of our purchase. She took more than the usual time to educate us of all the parts of the car, even setting up our Bluetooth phone. The dealership should be proud of having her for an employee.

onboarde

Jul 25, 2013

Great car, great value. Pleasantly surprised after driving European cars over the past 20 years. First experience with Subaru of Wakefield - Joe's a great guy - no BS, felt we shared a mutual respect. Recommended.

maryann.troy

Jul 24, 2013

the only place i will go and also recommended it to my daughter again. Great experience for the both of us. Perry was so helpful to the both of us. Testimony to the dealership for me to recommend to my family

bvoyer

Jul 23, 2013

I'm very satisfied with my experience with this dealership. Everyone I dealt with was professional and courteous. My salesman was Al Mazin. He explained all the paperwork and went over the car thoroughly so I knew all the controls and features. Excellent service!

lildevil3221

Jul 22, 2013

I was disappointed with the dealership's inability to give me an accurate expected delivery time frame when I chose to make a factory order. Besides this, the staff were all very friendly and helpful with the rest of the process.

JessicaLynne

Jul 22, 2013

great experience buying a new subaru impreza at subaru of wakefield. the salesman larry marcus was really helpful and accommodating - i didn't feel any undue pressure or stress during the buying process, which is saying a lot! he had a fun sense of humor, but that didn't take away from his professionalism- he made sure to show me the vehicle inside and out before (and again after!) i purchased it, even taking the time to show me under the hood and how to set up my bluetooth (which i promptly forgot but that's another story). the other salesmen at the dealership seemed nice as well, but i didn't have much interaction with them. that being said, the car that i had picked out on their lot was sold to someone else the day before i came in to buy it, but they were able to find "my" car elsewhere and have it sent to them a few days later at no extra cost. winning! all in all as good of an experience as you can have when you're buying a car.

allegretski

Jul 17, 2013

Al Mazin took the time to test drive many vehicles and put us in the right one for us within our budget. From the time we walked in up until our first couple service appointments, Al was there to ensure the entire process went smoothly and to our satisfaction. He even followed up with a couple of personal phone calls to check in on the vehicle. If you want personal service, attention to all aspects of your car buying experience and someone that strives to provide the best customer service, Al and Subaru of Wakefield come highly recommended.

jeanehalford

Jul 9, 2013

Every sales associate that we dealt with was personable, helpful, courteous and very knowledgeable. They made us feel that we were actually important to them and they valued our business. This is the first auto purchase we have made that was actually "painless".

michelina

Jul 8, 2013

Christian Francos, was wounderfull my husband and I felt very comfortable with her she answered all our questions she, helped us make a decision when we were not too sure which car we wanted. I feel I can call on her anytime to ask a question about my new car, she made us feel like we were part of the subaru family.

dalenachinguyen

Jul 8, 2013

The service was friendly and personable. I appreciate the fact that they didn't down talk about other cars, but focused on how their cars, suburu, stands out amongst the rest. This is my first suburu, and if this the service i get for buying my first there, i would surely come back. One thing that i thought was a little frustrating was the fact that they didn't have an inspection station there. Hopefully when they move to a new location, they would provide that. It would save me a lot of hassle. Thanks guys!

ahgartland

Jul 5, 2013

Our experience leasing our 2013 Impreza Sport Limited was very smooth. Larry was not only quite knowledgable about the vehicle, but he also made the buying process fun. We are looking forward to enjoying our new Subaru and will probably be a repeat customer. Thanks to Larry, as well as Nelson and Chris, for their help.

janda01

Jul 5, 2013

After visiting a few other car dealers, I felt that Subaru of Wakefield and Christian worked with me to get a good deal and the car style and color I wanted. Christian, also, explained the car's features very patiently. Plus, all the people I met at the dealership seemed friendly and nice. I would recommend Subaru of Wakefield and Christian Francois.

BarryRkirshon

Jul 4, 2013

I was very pleased with my car buying experience. Al Mazin made my trade in of a Subaru that I purchased from him 10 yrs ago and purchase of a 2011 Outback a very easy and satisfying experience . I highly recommend the dealership and Al.

dmddr

Jul 4, 2013

Purchased a vehicle recently. Got a good look at the vehicle and had an enjoyable test ride, the process of purchasing was handled efficiently and with all of the steps (payment, registration, insurance, etc) handled effectively and with good communication, and pickup a few days later was quick and pleasant. Would buy from again.

prag

Jun 28, 2013

Al Mazin is a great car salesman. But i think the dealer needs to revamp their pricing to a haggel free system . a used car is a used car. it is not a collectable item. it is only worth what is is worth.

cando137

Jun 26, 2013

Joe was knowledgeable, thorough, and patient with us. He understood our needs, wishes and concerns. Other staff members were also competent and patient with us. We are very satisfied customers.

Kid_Cuffi

Jun 24, 2013

This guy is hysterical and doesn't mess around. He knows Subarus through and through and doesn't try to scam you. I recommend this guy to any first time car buyer or leaser. Fantastic experience.

Robby

Jun 18, 2013

There isn't much more to say, all around helpful and not aggressive and stressful like your average dealership. Thanks guys!

gesualdo

Jun 17, 2013

Mr. Perry Mallias was exceptional in all aspects of the two new Legacy's we purchased. He is very professional, knowledgeable,helpful, & has an outstanding eye for paying special attention to detail. Everything was explained and all of our questions were answeredto our satisfaction. He made us feel very comfortable with calling him at any time, whether it be in the office or his cell. Although he was on vacation that week, he made arrangements to come in the office the day we picked up our cars. Perry personalize our purchase as if we were his only clients. He was very kind & stated, " it was a pleasure doing business with us". Likewise !!!

rforrester346

Jun 17, 2013

The dealership was very responsive from the start. I sent an email request request a new Forester and Jon Coil called me within 15 minutes. He was very professional and courteous in helping to answer my questions. He guided me to the right car for my daughter and quoted a very competitive price. There was no pressure. no hassle. This continued in subsequent calls and emails. Once I had decided on a car, John introduced me to Rick, the finance manager, who arranged incrediblely competitive financing again in a totally professional, no pressure manner. The paperwork was all done over the phone or by email.Rick and John then arranged for Larry to bring the paperwork to a downtown Boston where I signed it in 10 minutes.The only time I went to the dealership was to collect the car. Larry was incredibly patient and efficient as he walked my daughter and I through every aspect of the car.I highly recommend Subaru of Wakefield.

Carboytony

Jun 4, 2013

This is my second new car from Subaru of Wakefield, and both were with Perry as my salesman. You can always count on getting treated respectfully and politely and end up with a great deal. They really work with you to get you into the car you want for a price that works. Out of all the 11 cars I've owned, this is my only repeat brand/dealer buy - I'm really hard to impress...

winlee

May 29, 2013

I came into the Wakefield Subaru with a friend wanting to test drive the Subaru Impreza 5-door, and Justin was my salesman. Honestly I hate going into dealers, and it can get nerve wracking dealing with the sales guys who are hassling you to look at/buy a car. However, Justin made the whole experience more comfortable and less tense. I've been on 2 other test drives with different dealers, and by far, this was the most positive experience that I've had. I respect the fact that Justin understands his customers' demands and will pull no punches; he is very knowledgable about the cars that were in the shop and wasn't too arrogant or cocky; you can talk to him about anything (not just about cars); he's friendly and very approachable. I left the test drive feeling extremely positive about the experience, but actually came back another time to actually purchase the car that I wanted from Justin (Impreza Sport Premium). The dealer was extremely convenient to find and get to from where I lived in Everett. However, their lot is small and there were a lot of cars piled up towards the back of their dealership on top of a hill. And there's actually a house situated in the middle of the lot that I got a good kick out of. But I believe they're relocating in the upcoming months to a newer and bigger location near the 128 highway. This didn't deter me from purchasing a car though.

mbotch

May 22, 2013

Al was very friendly and knowledgeable about the various Subaru models that we were interested in. Ultimately, we decided to buy a 2014 Forester, and we couldn't be happier. The car is great, and everyone at the dealership was friendly and interested in helping us. We'll return to the Wakefield Subaru when we start looking for our next car.

Spypond96

May 21, 2013

My husband and I had a great experience at Wakefield Subaru, and Justin Grant was terrific to work with. We went to this dealership on the advice of our brother and sister-in-law, who have bought two new cars at Wakefield over the years and always talk about how Wakefield treats them so well, from purchase to service. When it came time to consider a new used car, we were pretty sure it would be at this dealership, and that feeling was confirmed as soon as we arrived there.We had a few minutes to walk around before entering the dealership, and when we went inside, everyone was very friendly. The first person we met was involved with another customer, but they made sure we were taken care of. Justin met with us and listened very well to what we were looking for in a car. He was very enthusiastic about Subaru, and during the course of our conversations he described the company's attention to being as environmental as possible (I looked it up: http://www.subaru-earth.com/WebPage.aspx?WebPageID=16365&WebSiteID=522). I knew Subaru had a good reputation where that's concerned, but I was very impressed with Justin's knowledge about it. That's a big selling point for me. Because Justin listened well to our interests, and because he really knew his Subarus, it didn't take long for us to zero in on two cars we were really interested in. One made more sense than the other, and we took it for a test drive. Hard to believe this was a used car, it felt brand new and so well taken care of. During the test drive, Justin answered any and all questions, and pointed out aspects of the car that he knew were of interest to us. Justin made the process of actually purchasing the car a very pleasant experience. His colleagues in the financing department were great, and we appreciated that everyone at the dealership worked as one team. We left feeling really excited about our car, and it was especially nice that we got a "just checking in" phone call from Justin a few days after buying it. We love driving the car, and plan to recommend Justin at Wakefield Subaru to anyone we know looking for a new or used car. We couldn't have asked for a better experience. Amy (pre-owned Forester 2008)

percepeid

May 21, 2013

Had an excellent experience exchanging e-mails with Jon and Rhett. Upon arriving at the dealership was handed over to larry in sales. It was a fun, funny sale. No pressure, we knew what we wanted, Larry was great working with us to make it easy and as quick as it could be. Delivery was great. Everything thoroughly explained. Still looking for the spare keys, but overall a great experience for sure.

kmorganto

May 20, 2013

All around great experience. I felt the price was very good. I bought the car after having driven it and absolutely loved it. The salesman was very good when I picked up the car. He went over every detail and set up my Blue tooth for me. This dealership was recommended to me because of their excellent service.

gmissal

May 20, 2013

I have been asked to give this rating by the Dealer Salesman. This is the second Subaru we have purchased from this dealer, despite the fact that it is not the closest to where we live.

call3ahan

May 19, 2013

I knew what I wanted, and Perry showed me the precise car. But he encouraged me to look further on the lot. When I fixed on what I wanted, he made it easy and efficient to complete the transaction. Everything followed smoothly from that, and I picked up the car and drove it away as we agreed and he arranged. So far, I am extremely pleased.

RussellJudie

May 14, 2013

Subaru of Wakefield is a very reliable, and trustworthy establishment. We have leased 5 cars and have been thoroughly pleased with the cars, the service, and the employees . Al Mazin is very pleasant and can't do enough for his clients. Thank you one and all.

ruthrebeca

May 13, 2013

Very courteous and extremely attentive and knowledgable. Christian is extremely knowledgable. She worked to help be make a decision on a car and financing. This was a pressure free transaction, actually it was quite pleasant and I would highly recommend Christian to potential Subaru buyers.

KeikosSubaru

May 12, 2013

Unlike some sales people at other dealerships, Larry listened to what we had to say and seemed to take our comments seriously. He gave us some good advice on options. He also explained the features of the new Forester very well.

dteixeira

May 11, 2013

I highly recommend Subaru of Wakefield for your car buying needs. I recommend Larry Marcus he was very professional and knew the product very well. Larry is a great guy who will make you feel comfortable and help make your car buying experience pleasant. Overall the dealership and process of buy my Outback was wonderful. No pressure from Larry or the finance dept.

jkarpins

May 9, 2013

After shopping for Subarus for over half a year the folks at Subaru of Wakefield made it easy to end my search and I couldn't be happier! I originally came to them to get a safety check for a used Subaru from a different dealer. The mechanic who looked at the car was honest with a sense of humor and even brought me in and let me look under the car myself. When it became clear that I had brought in a junker they suggested I look at some things they had in stock. I found the perfect car at an unbelievably low price and and the friendly staff treated me with respect. Subaru of Wakefield is an upstanding dealership that definitely was worth the long drive from Western Mass. I can't recommend them highly enough!

cadettssk

May 8, 2013

Thank you for this opportunity to share our Suburu story. We bought a brand new Forester, and WE LOVE IT. We've been everywhere in it, had it to the car wash trying very hard to keep it clean and protect that new car smell and multiple trips shopping and driving around. It is easy to park, drive and great on gas. The stereo and blue tooth are fun perks. Extra shout out to Perry, our salesman, for his professional help, friendly service and attention to detail. We heartily recommend Wakefield Suburu to everyone I know. Thank you for being so nice to us and our little doggies. They especially love the moon roof. Woof woof, the Dixeys from Marblehead.

Anne66

May 7, 2013

I had a very favorable impression of the dealership. The salesperson was very knowledgeable and helpful in finding the car that best met my specifications. The fact that they specialize in Subaru is a big plus. If you are looking for a Subaru I would highly recommend them.

ebtihal

May 7, 2013

Justin's a talented salesperson. (I'm not, so I appreciate it when I see it.) He never tried to push any options on us, just let us go with the flow until we got the car we desired. He's well-versed in what makes the Subaru a good car. It helps that he's not a sales robot, and is a real human that understands what potential buyers might need. He's a bit of a gas, too.

kimgiddinge

May 6, 2013

Larry Marcus is a great salesperson, he made this buying experience very pleasant and I'm so happy with my new vehicle. He tooktime to explain everything to me and showed me everything in the car, including programming and how to work the Bluetooth feature.I would definitely recommend him and this dealership!

Ebernick

May 5, 2013

Full information and pleasant service. Like the consumers report link to the site car credential. Good explanation of how vehicle works. Only disappointment - no written info on how to operate Bluetooth which would be useful for someone like me who has never used it before.

nana08

May 1, 2013

This is the third car I have bought from this salesman (Perry) and this dealership I have always been treated with the utmost respect from everyone that I have had dealings with there. I would recommend this salesman (Perry) and this dealership without reservation (and have) to my friends and neighbors. Thank you,Janet E. MacKinnon

lfdal54

May 1, 2013

I began the preliminary exploration of purchasing via email with Jon Coill, who I've done business with numerous times before. Jon is a straight shooter, no misdirection, and presents the initial pricing and purchasing info in a very clear, non-ambiguous matter. Jon is one of the primary reasons I'm a repeat customer. Perry accompanied me on the road test and explained, in a very non-obtrusive, but very complete manner, all the pertinent features of the vehicles I was interested in. At delivery time, Perry did an truly exceptional job of taking the time to thoroughly explain virtually every last feature of the many features in the car I purchased. He was also very patient as I was stumbling through some of the menu features and had to re-do them more times than I care to admit. I never felt rushed, and he answered every question I had.I also feel its necessary to make mention of their F&I person, Chris. Chris was my salesman a few years ago, and was very good at it. As the F&I person he made a process that can be very painful at many dealerships, into a total breeze. An honest mention of the products available to me such as extended warranty, remote starter, etc. But - no pressure, no tough up-sell, and no mystery numbers on the final contract.All things considered, probably the best experience I've had purchasing a new car. I'd rate it as an 11 on a 1-10 scale.Without reservation I would recommend Jon and Perry for sales, and Chris for F&I. The dealership, and Subaru, is well represented by these gentlemen.

EH25

Apr 29, 2013

We went to Subaru of Wakefield because the dealership had been recommended by a friend. We ended up purchasing a used Forester and within DAYS of bringing it home we had to bring it back because it was overheating due to crack in the engine block. Since then, we have had nothing but problems with the car. The service department regularly overcharges and DOES NOT FIX the problem the first {or second!} time. During our last unsatisfactory visit there were several other customers waiting to complain about their service. Whatever you do, DO NOT PURCHASE OR GET YOUR CAR SERVICED WITH SUBARU OF WAKEFIELD!!!!!

Barb3

Apr 29, 2013

A positive experience. Larry was very knowledgable and treated his customers with respect.love my new Forester. I would highly recommend . No high pressure tactics very friendly .

Samantha_9

Apr 24, 2013

Perry went above and beyond to get the color of the car that I wanted! Extremely happy that I chose to go to Subaru of Wakefield. Absolutely love my new Impreza!

mmttmm

Apr 23, 2013

This car is my third new vehicle purchase at this Subaru dealership. Al Mazin deftly handled the sales logistics for my most recent purchase. He went above and beyond to insure that we got all the options we wanted on our new car. When the car which came with a different rear mirror option he personally tracked down the most knowledgeable service tech to get the compass mirror we had selected installed before we picked up the car. This extra effort was truly appreciated. Also, and not surprisingly, the service department is consitently a five star operation.

tomgutermuth

Apr 20, 2013

Straight forward. No unnecessary yapping, no pushing, everything was done as promised. I had to haggle quite a bit for my trade in but in the end it was fair.

dsant23055

Apr 19, 2013

This is the second new car my family has bought in 2 months from John Cheshire at Subaru of Wakefield. He is very personable and helpful. I have had all negative experiences at other dealerships, including another Subaru dealership, but Subaru of Wakefield has turned things around. Everyone is polite and friendly where they show in their actions that they want you to get the best deal on a car. I will absolutely send my friends and family to this dealership, especially to see John C.The first purchase was by my 80-year old grandfather during a freezing cold day. John literally brought up the exact car my grandfather had wanted within steps of the front door so that my grandfather did not have to walk outside that much. He was very patient with my grandfather throughout the entire process.When my family and I went to John to pick up the new Legacy, my grandfather had mentioned that soon I would be looking into buying a small SUV. John told me about the upcoming 2014 Forester that would be coming out soon. He only spent a minute or two telling me about this car, but it made a lasting impact.Fast forward to last week. I called John to see if I could come in to take a look at a Forester and he was able to fit me in at the end of his shift. He even stayed after his shift was over to finish up the paperwork after we made a deal. The Forester I wanted was literally just sent to another dealer that morning and he was going to try the following morning to get it back. The very next day he called first thing in the morning with the good news that he was able to obtain the car.Next step was to try to set up a time for me to come pick up the car, which was tricky as I was going out of state in 2 days so I really only had one day to get it. This day just so happened to be John's day off. He told me that he would come in first thing on his day off so he could show me the car and I could get it. I was so thankful that he would take time during his day off to allow me to pick up my new car. I spent his time going over all of the components to the 2014 Forester and helped me set up my BlueTooth!I know that if my grandfather or I ever have any issues with our new Subarus, that John will be right there with us in solving them (which I don't forsee any).

ncat

Apr 17, 2013

The buying experiende at Wakefield was very positive. The salesperson, Larry Marcus, was friendly and competent. He helped us find the late model Foresrter we wanted. I would recommend both the dealership and Larry to family and friends.

Michele V

Apr 17, 2013

I needed to replace my car quickly and I knew exactly what I wanted. Al found the car I was looking for and within a week I was able to be driving my new car. The office staff made the whole experience easy to understand and complete.

rlurie

Apr 15, 2013

Al Mazin made me feel comfortable during the whole car buying process. He was very informative. He knew his product and the process very well. The transaction was relatively quick and easy. Al also went above and beyond getting me the right financing for my vehicle.

adusel01

Apr 14, 2013

I had a great experience at Subaru of Wakefield. They were helpful and Al stayed in touch about the delivery status of my new car. I would highly recommend them.Thank you Al!

RJCSUBARU2014

Apr 11, 2013

This was a very pleasant and informative visit, especially dealing with Larry Marcus. He was extremely knowledgeable and explained in great detail all aspects of the 2014 Forester. When we left with the vehicles, there was no unanswered questions. Make this dealership your first and only stop.

Ashleygadams

Apr 11, 2013

Good service. Overall my purchase of a new vehicle was made very easy with the excellent service and helpfulness of the staff at Wakefield Subaru.

EAR726

Apr 11, 2013

I received a call back one day after leaving an online inquiry, Negotiated the price over the phone and made an appointment. The rep was standing outside when I arrived and brought me right to the car I selected from inventory, We talked about the car in detail and I took it for a test drive. While I was already sure I was going to purchase a Subaru- and I beleive the sales rep was too- I was not rushed to the sale. The employee went over the importance of feeling comfortable driving the car and making sure it met my needs, When I went to pick up the vehicle I was given a tour of the dealership and met many of the people I will interact with when servicing my car in the future. I appreciated that especially since it was busy Saturday. We also spent quite a bit of time in the car going over the different features. It was an all around great experience. I would recomment this dealer. I also sent an inquiry to the Subaru dealership in Belmont 2 times. The first time was a month before I contacted the Wakefield location and did not hear back until I received en email -not a phone call- 2 weeks after I purchased from Wakefield.

ChrisChirco

Apr 7, 2013

I chose to check out Wakefield Subaru instead of Ira, which is much closer to my house, after having a couple really bad experiences with Ira Toyota in the past. I couldn't have been happier. Wakefield Subaru is definitely more of a family feel as opposed to a corporate feel. Justin was my salesman, and I totally appreciated him talking to me and my wife like we were friends and not putting on the cheesy, fake friendliness that many car salespeople lay on. He was very knowledgeable about the product and we chatted about other brands that I was considering, which he also knew a lot about. My test drive didn't feel hurried and when we got back he gave me and my wife some space so we could discuss the purchase. When it came time to talk numbers, he showed me dealer invoice (which I knew before I got there because I had done some research) and it was the same number that I had found. The finance guy Chris got me an even better rate than I had expected and by the time I left I was the proud owner of a 2013 Subaru Impreza Sport Wagon. I am totally looking forward to picking it up and building a relationship with this dealer.

DeniseTraniello

Apr 5, 2013

I went online to Costco for their auto pricing service and was directed to Wakefield Subaru. I called their point person and was told they'd have me meet with a sales rep. They asked what model I wanted and told them a Subaru Outback. I met the Costco rep and was introduced to Larry Marcus. He showed me the Legacy as well as Outback and the Costco discount. I told him I was more interested in leasing a car and felt the Legacy might be a better option. He worked out the numbers for me, including the discount, and the car fit into my budget. Unfortunately I was running to a doctor's appointment. Although he seemed disappointed we weren't closing the deal that day, I explained I'd be back over the weekend to finalize plans. All in all, I felt they were above board. They respected my time. They allowed me to put $1000 for a downpayment and the remaining $2000 on an AMEX card. When I went buy to finalize the deal, I asked about a remote starter. Once again, all the options were explained including the cost of the remote. I also purchased from them a Guide Point security system. The benefits of having this system, plus the fact that I "own" it and can transfer to another vehicle, were explained to me in full.

coleen_2

Apr 3, 2013

This was my second time to Subaru of Wakefield. My husband had bought his car there a few years ago, and we were happy to go back because we really liked the service. Perry was extremely friendly and not too aggressive, which I appreciated. When I was ready to buy, he worked well with me during negotiations, and he was definitely willing to answer all of my questions and work with me on pricing. Overall, I'm very happy with my experience at Subaru of Wakefield.

millatime04

Apr 1, 2013

I first emailed Subaru of Wakefield with interest in a new 2013 Impreza or Legacy. Rhett Sanders was very responsive and got back to me within a day. He was quick to help me with anything I needed.I went in a few days later and met with Lawrence Marcus. I immediately got along with "Larry". He was extremely polite, and had vast knowledge on both vehicles I was interested in, as well as every other Subaru model. Going over my options and cost was a breeze with Larry, and we settled on a great price for my new Legacy.Larry clearly cares about the customer more than anything. I wanted to pick up my new car ASAP, but needed him on-site to do so. He actually came in on his day off so that I could get it right away, and took as much time as possible to go over the car, show me the shop, and introduce me to management. Stand up guy, would recommend him to anyone interested in a new Subaru.

bhagesh

Mar 30, 2013

From my first call to them, in 24 hours I drove away in my new car. Great responsive service. Very competitive price and obliged with a test drive.

dryan8

Mar 27, 2013

This is our sixth subaru, and Al Mazin and the team at Subaru of Wakefield are so easy to work with. Rick in the finance department was great at getting us an excellent rate on a loan, too.

Goldy356

Mar 26, 2013

Vinny and Perry made our car leading experience a breeze. The first offer they provided was the most competitive we received. I would definitely recommend Subaru of Wakefield!

sharonxli

Mar 24, 2013

I received very prompt and attentive service. All the dealers were very friendly and extremely helpful. Perry did not rush me to make the purchase, and after my purchase, he carefully went through all I need to know about my new car.

Lizr1319

Mar 19, 2013

I first made contact at Subaru with Jon as I had dealt with him in previous visits. He was very helpful explaining what deals that were available. I told him what I was interested in and the price range. He was very helpful explaining what deals were available. I told him I would be in and he was very up front saying that he was no longer a sales rep but would be there for me and he would put me in good hands. I was very glad he had told me that because I was not blindsided when I got there in having to deal with someone else. When I met Jon, he introduced me to Joe. The three of us talked a few minutes and then Joe and I went for a test drive. Joe was very, very patience, curious, knowledgeable and most of all...NOT PUSHY!! When we got back to the showroom Joe went to bat for me and got a very nice price for my trade in. It was actually higher than I expected. I then met Rick who was very helpful as I don't have the best credit. We did hit some issues and I was walking away and Jon asked me if I would be interested in a older car. When I said I was open to it I took it for a test drive. When Joe and I got back and I agreed to it all 4 of us, Joe, Jon, Rick and myself worked out a deal. Rick went above and beyond helping work out numbers. They were all very patient with me and made me feel comfortable, kept with MY numbers and not once did they try and push me into something I did not want. I am very happy with my new/used Forester. I would highly recommend Joe to other people I know. This dealership is wonderful. I have moved out of the Wakefield area and could have gone to another dealer but because of my positive experience with Jon in the past, I went back to him. THANK YOU!!

Nverbeek

Mar 18, 2013

I owned my last car for 13 years, so when it was time for me to finally purchase a new one, my expectations were quite high to say the least. I had done a fair bit of research on the Subaru models I was interested in and initially chose this dealership simply because of its location. I am now thrilled that I did. I visited the dealership once to get information and take a better look at the cars I was considering. I was given great service, lots of information to consider and most importantly, I was not pressured to make a purchase on that first trip. I was sent a follow up email shortly after my visit letting me know that the team was available for me anytime for questions or to help me with anything I needed. When I made my return trip to test drive the vehicles I was most interested in, I was greeted with prompt service and an incredibly patient team member; Perry. I call him a team member because I never felt pressure to BUY anything...so salesman is not the right word. I am details girl and asked LOTS of questions and drove a HANDFUL of cars. My questions and concerns were all addressed right away and best of all in a way I felt most comfortable- with humor and a sense of fun! Buying a new car should be exciting, I was excited and the entire team shared my enthusiasm. John Coill did a great job coordinating my appointment, setting me up with someone I could relate to easily and matched my personality. This great experience made me completely confident in my decision to purchase my new 2014 Forester. When it was time to get through all of the details of finalizing the purchase, the team made it seamless. It was easy, and I drove off of the lots a few short hours later with my new car. I recommend this team without hesitation. I am also in sales and know the value of gaining the trust of your clients. They have certainly gained mine and hope that you will give them a chance to gain yours if you're considering a Subaru.

mark1010

Mar 16, 2013

Great experience , second time purchasing at subaru of wakefield .Could not be happier with purchase and price .No pressure sales ,salesman was very thorough and patient .I felt very comfortable throughout the whole process . I will be back.

merspike

Mar 13, 2013

We went in on a Saturday planning to test drive a Forester and Outback and continue on to other brands for comparison. We had test drove a CR-V earlier in the day and planned on testing the RAV-4 as well as other later in the day. We had done our homework and knew the lower level price point for each of the vehicles in the small SUV class. Although we did not plan on buying that day, their initial offer was well within our target price and the final price (with minimal negotiation) beat it substantially. The service we received from Larry was great and he was a pleasure to work with. This was by far the easiest car buying experience I have had even though our 6 month old was along for the ride.

ccarideo

Mar 12, 2013

Price was okay, Al was great spent many hours with us. Third car our family has purchased from Al. Joe was great too, Al was busy when we first got there so Joe helped us.

Jbags

Mar 9, 2013

I purchased my Subaru 3years ago from Justin, who worked feverishly to get me the deal I wanted. I also have all my service done at the dealership, and each and every time I am there, Justin will find me and carry on a conversation with me about my car, family etc. Great guy and I wouldn't hesitate to send anyone looking to purchase a car to Justin.Thank you

christopherandlisa

Mar 8, 2013

If you want a reliable car at a great price, visit Subaru of Wakefield. My husband and I visited this dealership in search of our first car. What can usually be a stressful experience, was a pleasant one. Our sales rep, Larry, was knowledgeable, honest, and fun to work with. Larry helped us select the best model to fit our needs and budget. The paperwork process was quick and seamless. When we picked up our car, John patiently walked us through the manual and the car to make sure that we understood how to operate every aspect. John was patient and answered all of our questions. We've only had our car for a couple of days now, but we feel as though we've gotten a good value. Larry has already followed up with us to make sure that we're satisfied with our vehicle and we feel confident that he will make himself available to any questions/concerns that may come up in the future. If you're in the market for a new car, give this dealership a try. The staff is very friendly and the dealership is easily accessible via public transit.

lindavoner

Mar 7, 2013

I had been thinking of buying a new vehicle for while. I have had a Subaru Legacy wagon for 12 years and purchased from Subaru of Wakefield all those years ago. I test drove other vehicles of other cars and models. When I walked into the Subaru of Wakefield I was treated better than all other dealerships. Larry Marcus was very helpful, and made my husband and I feel at ease. The process was easy, pleasant and actually quite enjoyable. From the two test drives, to all the questions we asked. Everything was done with ease. Larry made the process and purchase simple and relaxed, I purchased my new Forester that weekend and have had it for a month. I love this car. Thanks Subaru of Wakefield.

stuartbkay

Mar 5, 2013

We came into the showroom at Subaru of Wakefield and was pleasantly greeted by Al Mazin. We weren't sure what exactly which type of car we were looking for. Al talked with us to see what vehicle would meet our needs. Al suggested the 4 cylinder Outback which would be roomy and yet get excellent gas mileage. It also had the XM radio and backup camera which we asked for. We were concerned that the 4 cylinder wouldn't be powerful enough, so Al said "Let's give it a test drive and then if it's not powerful enough, we'll try the 6 cylinder vehicle". To our surprise it had plenty of power. He also showed us how well the AWD tires worked in the snow. We were very impressed with the time and patience Al took with us to answer all our questions about the car. When it came time to pick up the vehicle, Al spent over an hour to explain all the functions of our new car. Al Mazin was an excellent salesperson, no pressure, lots of patience, and anticipated what we needed. We also appreciated the sales manager's willingness to negotiate to our satisfaction, and the business manager's pleasant attitude without trying to sell us unwanted extras. I would recommend Al Mazin and Subaru of Wakefield to our friends.

edslavin

Mar 5, 2013

We had a pleasant car-buying experience, with no pressure. Employees were very friendly, helpful and knowledgeable. There was a good selection of cars on the lot.

JRMP

Mar 4, 2013

I have been coming to Wakefield Subaru for over 8 years now, and just leased my second Subaru with the same Salesperson, Al Mazin. My experiences have been extraordinarily positive. Purchasing couldn't have been easier and everyone bent over backwards to provide satisfaction and assist me in getting the car I wanted. Mr. Mazin is experienced, knowledgeable and effective. My experience with the service department has been nothing but positive as well. I highly recommend Wakefield Subaru for not only a painless, but truly enjoyable automobile purchasing or leasing experience.

urabus13

Feb 23, 2013

if you want to put the fun back in car shopping subaru of wakefield is the place and justin grant is the one. my husband and i went searching for a car and thanks to justin our experience was quite fun and pressure free. justin was friendly, courteous & knowlegeable. thanks to justin we would definitely make a return visit to subaru of wakefield. thanks again justin. josie disanto

cheriex2002

Feb 20, 2013

Subaru of Wakefield gave me the best car buying experience thus far! From the moment I submitted a request on the website, to when Rhett emailed me with an unmatched quote on the car I wanted (without even meeting me), and finally to when I test drove the car with Perry, I felt immediately comfortable with the dealership and the fact that they were there to help me find my next car as efficiently as possible to meet my needs and my budget. I will always recommend this dealership to friends and family in the future who are looking at Subarus for their next car - I am SO happy with my purchase so far!

julescg79

Feb 18, 2013

I had a great experience working with Larry. I'd had my 1998 Forester for almost 10 years and was ready for something newer. I found a 2009 Forester I liked on your website went in, met with Larry and took it for a test drive. I looked at one other Forester at another dealership but within a couple of days I was back at Subaru of Wakefield to buy my new car. I've had it for almost 2 weeks and just got back from a weekend in Rangeley, Maine. It performed as expected on the snowy roads! Thank you!

channinghjohnson

Feb 15, 2013

Larry was great. He wasn't the typical salesman, he was just friendly (great sense of humor), patient, and made himself available to us. He listened and was extremely helpful throughout the process. He never tried to pressure us into anything and he didn't try to move forward with purchasing until we were ready. We got a great deal on the car and although we don't exactly enjoy negotiating, the process was also relatively quick and painless. When we went to pick up the car Larry spent almost an hour walking us through the inside and outside of the car. He setup our phones with the bluetooth in the car and answered all of our questions. My wife and I have both bought new cars in the past and that was the first time someone was that helpful after we were handed the keys. We were introduced to the service manager and everyone we interacted with through the process was very friendly. I'd recommend Larry and this dealership to anyone.

acottrell

Feb 14, 2013

I came into the dealership intending to just test drive the XV Crosstrek. I was directed to Larry and right away he was friendly and helpful. He took the time to show me around the vehicle, before we went for a test drive. He is knowledgeable about the brand and believes in the product that he is selling. I liked the car so much that I came back the next day with someone else, to get a second opinion. Larry remembered my name and was happy to provide me with more details. Larry was quick to give me his contact information, including his cell phone, and insisted that if I had any questions to give him a call or send him a text. I made an appointment to come back later in the week after I had checked the details with my insurance company. Larry was able to work with his manager get me a good deal on my trade. There was a comedy of errors through this process that were no fault of the dealership or Larry and though the whole thing, he was friendly and very helpful. It was clear that he wanted to make sure that I was happy with my new car and was willing to do anything to make that happen. It was his no pressure attitude and sense of humor that made me want to get the car from him. I always recommend Subaru to anyone in New England looking for a new car and now I will also recommend Larry Marcus and Subaru of Wakefield!

trakdog90

Feb 7, 2013

From the moment I found a car I was interested in on the web site, through meeting Al Mazin the sales man (Who made me feel like my car search was very important) to taking and extensive test drive, to receiving a follow up call to make sure I was happy this was the easiest, most stress free car buying experience I've had in my 32 years of driving.

Robert Pigeon

Feb 5, 2013

I'm happy dealing with Subaru of Wakefield. I've been going there for many years and just purchased my fouth Subaru. A nice forrester after 1 Loyale and two outbacks. This dealership is honest....and what more can you ask for? My sales man..Al Mazin gets high marks from me. The staff there and the people that make repairs are all top notch.

elkep

Feb 5, 2013

I had a very good experience at this dealership. Very friendly and knowledgeable staff, very responsive to my needs as I expressed them. Also, as a single woman coming to this dealership, I very much appreciated not being patronized in any way.

t-of-b

Feb 3, 2013

This is our second car we bought at Subaru of Wakefield within three months. It was time to trade in my old car and we looked around the internet and we went right back to Subaru of Wakefield. Once again we dealt with Perry Mallias and Jonathan Coill. They were terrific. We went through the Cosco auto program again which helped us very much. We are sure the service department will give us the same help when it comes time for service. Thanks to Perry and Jonathan I love my new Legacy, especially the color.

stevenfried123

Feb 3, 2013

Absolutly the best dealer I have ever dealt with. I have had over 25 new and used cars and never, I mean never have I got the kind of service I got fro Al and the dealership. I look forward to driving this car.

hugo.lemes.9

Feb 1, 2013

My experience leasing my first car was very good. Everyone was very friendly, patient, and attentive from the beginning to the end. I would definitely recommend this place.

hseofire

Jan 30, 2013

My plan was to purchase a Toyota Highlander Hybrid. I wanted great gas mileage and good safety features. My buddy told me to check out subaru, as he had one himself. I called the dealer and was put in touch with Justin. I am not a fan of the "car sales" BS. The vehicle I was moving out of was 13 years old and owed me nothing. Justin was attentive to my needs, courteous, and up front about the pricing, options, and satisying my vehicle needs. I took a few visits to look over inventory and test drive finally settling on an outback. Justin was very fair with his price and we found a comman ground without any hassle. He spent the time going over the features with me and my wife and never made us feel rushed. He extended his service to us in the future for any of our questions/concerns. I found him to be genuine and actually happy in his job. I would highly recommend speaking with him if you are considering buying a subaru. I imagine all the sales team at this location are probably cut from the same mold and happy to assist, but luckily, my wife and I were able to meet Justin and had smooth sailing.Butch and Ellen

galaxygoddess

Jan 26, 2013

From the moment we walked onto the lot the sales tem was courteous, informative, helpful and friendly. Perry who sold us our car, worked with us and our budget. Win win!

VladanMilenkovic

Jan 26, 2013

Larry was professional, forthcoming, and accommodating. He came on his day off to present us our new Forester. We highly recommend him without reservations. Great overall experience.

alidamu00

Jan 24, 2013

Larry was fantastic. He is very knowledgable regarding the Subaru Impreza and Subaru products and was very thorough and professional. He helped me get the perfect car for me! He was very personable and made the car buying process very smooth and pleasant.

Mikelen

Jan 22, 2013

This dealership was referred by a friend who has had nothing but good experiences working with them and is on her second Subaru. Upon her advice I checked out the web site, received quotes for a couple of vehicles I was interested, they send me quotes and stood by them. They did not have the vehicle I wanted on-site, but had one delivered within two days. Everyone was super friendly and went out of their way to make you feel welcome. Best experience I've had buying a new vehicle and this is my 4th.

t-of-b

Jan 11, 2013

My salesman, Perry Mallias, was the best I have ever dealt with. Professional, personable, answered every one of my questions, and explained all the features, controls, buttons, and service needed - everything. I also liked the Costco Auto Buyer's Program that led me to Subaru of Wakefield.

wendyreas

Jan 9, 2013

Everyone was friendly and knowledgeable and any problems were quickly resolved. They are about to move to a new expanded space that will also be more convenient. That solves the problem of the crowded parking area

carusosd

Jan 9, 2013

I was extremely pleased with my experience at Subaru of Wakefield. The staff was very friendly throughout the process of buying a new Subaru. The sales person I worked with, Lawrence, was courteous and friendly. He was quite polite and professional working with my wife and I to find the right vehicle for us. One week after driving off the lot, and I am very happy with my car. I would definitely recommend Subaru of Wakefield to friends and family.

gorod

Jan 5, 2013

Subaru Wakefield gave me a promising offer regarding the 2013 Legacy and also were optimistic about trading in my 2007 Honda Civic; most importantly, they made good on both promises. The agent, Adam, forthright and energetic, and didn't waste time on runaround deals or distractions. I signed the same day I came in. What's more, because of last minute timing, I had to pick up my car on New Year's eve; despite the lateness of the occasion, Adam was solicitous in giving a fully detailed review of the car, even when it meant staying past closing time (on New Year's Eve!) The dealership staff was likely very accommodating about registering my new plates within a day.Overall, I highly recommend Subaru Wakefield.

Stephen Gersh

Jan 4, 2013

I have owned a forester for 10 years and there was no question I wanted to replace it with another forester.I contacted four dealerships by phone. I really had a simple set of questions. 1. What were the differences in current models. 2. What was the availability for the model and color I wanted. 3. What was the price. What I experienced except from Jon at Subaru of Wakefield was a hard sell without addressing my questions, demand that I come in to see the great deals, claims that no one could bet their selling cost, in some cases a sales person talking so fast I could not understand him, another who could not remember my name after 5 minutes into the discussion, and with one dealership I had to call four times just to find out what the car a wanted would cost. Jon immediately treated me as a person, not just a potential sales target. He spent time building a relationship based on my questions and interests. He answered all my questions on the phone within 10 minutes without any of the hard sell I experienced with other dealership. He was honest, straight forward about the information I needed and relaxed in his communication style. After one hour phone research I called Jon back and said he has made a sale. I told him I was buying the car because of how he treated me on the phone and nothing else. I went in the next day and met with Adam to handle the paper work. I did not even need to test drive the car. Adam proved to be another remarkable sales person. I actually had fun talking with him about many common interests. He was not in a hurry to have me sign the papers and get on with the next sales prospect. It was the most pleasant experience in my life in buying car. He wads clear, complete in all his information, addressed everything I asked about, Jon came in to work and sinceI bought the car without ever meeting him I went over and gave him a big hug of thanks and appreciation. I even told other potential prospects that this was a great dealership and they had to buy their car from Wakefield. As a final request I asked Adam for a green ballon, (since I choose that color). When I went back to pick up the car would you believe he handed my two green ballons. All additional options were complete when drove away and everyone in the dealership met me with a thank you.I must say it was one oif the most remarkable experience in what traditionally has been a very stressful experience. I can not speak more highly about everything and everyone I experienced at Subaru of Wakefield. They are truly a unique car dealership.

Mtom8

Jan 4, 2013

Adam King and John Cheshire were awesome. They took their time to go over the car from start to finish. They were very fair and low pressured. They made Purchasing my new Subaru Outback a very enjoyable experience. I like to thank them both for being patient and understanding. They are both an asset to the Wakefield Subaru dealership team. I would highly recommend Wakefield Subaru to family ,friends or anyone interested in purchasing a new vehicle.Sincerely,Very happy customer,Mary Tomkewicz

lamshaf

Jan 3, 2013

We are part of the subaru VIP program. The whole experience was great. Such a breath of fresh air from the other 5 dealerships we visited. Al was very helpful. The two finance guys we dealt with were ok - the 1st guy did not explain all of the warranty options with us. After asking some questions, all of the plans were provided to us so we could make a good decision.

Regina O'Callahan

Dec 31, 2012

From the time I walked into Subaru Wakefield, I felt welcome. All the people associated with the dealership were very friendly. I even thought to myself, this would be a nice place to work. I totally enjoyed my experience.The salesman who took care of me was, Larry Marcus. He was very friendly, very helpful and shared his knowledge with me. If I had a question, no matter how big or small, he answer it. When I picked up my new Forester, he took the time to explain every detail of the car. I really liked that! My experience with this Dealership and it's employees' was very enjoyable. I would recommend the Subaru of,Wakefield to any one looking for a good car, and good service. Highly recommend!

Traveler10

Dec 29, 2012

A few days ago, we purchased a new 2013 Legacy from Perry Mallias of Subaru of Wakefield. This was our third new Subaru, purchased from Perry, in approximately two years. Working with a Sales Associate like Perry Mallias is the experience that all car dealerships should duplicate. Perry's friendly, professional and knowledgeable approach makes the purchase of a new vehicle easy and problem free. Since we were unsure exactly what vehicle to pursue, Perry recommended a test drive of multiple vehicles. We accepted Perry's recommendation and drove multiple cars over a multiple days while trying to make up our minds which car was best for us. No matter what questions we had, Perry was able to answer all inquiries in a friendly and knowledgeable manner. When the time came for financial discussions, there were absolutely no issues or surprises. All financial details were discussed in a friendly and pressure free atmosphere and the paperwork was straight forward and easy to understand. Service after the sale is also an important component on why we keep coming back to Subaru of Wakefield. Not only is the Service Department friendly, efficient and performs all work in a timely manner, but our Sales Associate Perry often finds us during routine service appointments and asks how things are going and if he can assist in any way! Imagine, an organization that wants to help AFTER the sale.

Andy82385

Dec 25, 2012

Hassle free, low pressure sales team. Larry Marcus was honest, upfront, and a pleasure to do business with. Told Larry where he needed to be on price to beat another dealer and he did it.

chrisprouty

Dec 22, 2012

John Cheshire worked well with us on our first visit where we weren't quite ready to buy. 2 months later when we were ready to buy he was out on illness and Lawrence Marcus stepped in and sold us a 2013 Crosstrek for a very reasonable price. Everyone there was very courteous and the new car is great!!!

Mel Mahoney

Dec 16, 2012