Used Cars for Sale at Subaru World of Newton in Newton, NJ

Patricia

Nov 6, 2016

They said it would take 45 minutes and they were on time. I had oil change and rotate tires. And they checked car out also for any other problems.

Deborah

Nov 6, 2016

Friendly personnel and quick service. I have never had a negative experience at Subaru of Newton. I will continue to purchase or lease my vehicles from this facility.

Donna

Nov 6, 2016

Everyone I dealt with couldn't be more accommodating and respectful. My questions mattered and the service I received was first class. My experienced showed me that the dealership is professional in all aspects.

Piotr

Nov 5, 2016

Professional and knowledgeable staff and technicians. Did not push unnecessary repairs. Facility is clean, pleasant and comfortable. Repairs were performed in a timely manner.

Robyn

Nov 1, 2016

Friendy -explained what I questioned no complaints i would definitely recommend and will continue to patronize with out a doubt

Janet

Oct 30, 2016

Matt was wonderful. He worked with me to get what I wanted. Matt answered all my questions. He reviwed with me twice all the things on t he dash. HE also helped me set up my phone. HE was amazing

Mary

Oct 30, 2016

It was handled quickly and efficiently and the coffee,is always hot,or hot chocolate,what ever you want. Great crew.Thank you very much.

Christopher

Oct 23, 2016

The employees are always courteous, professional and up-beat, they all appear to like their function. Also, you have a comfortable waiting area and the coffee taste good.

Maureen

Oct 22, 2016

Answered my questions knowledgably and helped in selecting the best model for my needs. Made buying my new car so easy and fast.

Drew from Vernon

Oct 21, 2016

I want to take this opportunity to give a big shout out to our salesman, Michael Fernandez for being so awesome. I explained what I was looking for and how much I could afford. Michael walked me through the lot and explained what would work for me. With that, I test drove a few cars and decided on the Impreza Hatchback. He was very informative and explained all the details on the car and what came with my package. Michael is a real people person and not your typical car salesman. He made the whole buying experience a happy one.

Terri

Oct 20, 2016

The sales person was extremely knowledgeable. He was thoughtful and full of fun facts about Subarus. I would like to see the process not take so long.

JayGee

Oct 18, 2016

I went in for my first car-buying experience and they made it great! I was able to look at what I wanted without any pressure or hard times. They were readily available whenever needed and were very considerate of my time and space - again, no pressure which is what I was hoping for. I love my new car and would definitely recommend.

Marcella

Oct 16, 2016

sales person was knowledgeable and pointed out important features of the various models. willing to show various models.very personable sales person.

Roger

Oct 13, 2016

The people, especially our sales rep Kyle. We understand that he is new to your organization. We were his first sale and got to cut his tie :) You made an excellent choice when you chose him to join your team.

Ronald

Oct 13, 2016

Our salesman was Shawn he treated us with respect and made us feel like we are getting a great deal. He was personable and answered all of our questions to the best of his ability.

Frank

Oct 13, 2016

Very freindly, very professional! Facility was very comfortable for waiting and very lean. Turn around time was excellent, I was out in a timely manner.

Trisha

Oct 12, 2016

Michael Fernandez was very knowledgeable & was a personal referral from a friend, good choice. Followed me home so I could drive my new car that night

Gertrude

Oct 11, 2016

sales rep and all staff involved with my purchase courteous and helpful with all questions and explained in detail all concerns with financing

Laura Kendall

Oct 7, 2016

I would like to thank Anthony Emerick (General Sales Manager), Ryan Forbeck (Business Manager) and my awesome salesman Dave Witt. You all made leasing my second Crosstrek through Subaru World of Newton a great experience. My lease for my first 2014 Crosstrek I got from you was coming due and I am very happy that I found my second one a gorgeous blue 2016 Crosstrek with all the bells and whistles I dreamed of. Thank you again!!!Laura Kendall

vadim1988

Oct 3, 2016

My name is Vadim Shpolyansky and I am writing this to inform you fellow Subaru owners to stay away from Subaru of Newton in Newton, Nj. If you care about your car, honest, and money then this story impacts you and your daily life. Let me start from the beginning, I was sold my car three years ago, excited about owning a Subaru because I have a family and safety is very important to me. Thinking things were great, I quickly learned they were not. I had minor issues with this car, but I over looked it because things happen and sometimes luck doesn't follow us. However because of recent circumstances, I feel I should be warning Subaru owners against this dealership. I went into Subaru to do some routine maintenance on my 2013 Subaru Outback; well this routine maintenance cost me around a $1,000. Fine I thought, Ill pay, better to be safe. However, after a few days of having my car, I notice a weird noise coming from my car. I am a very thorough man. I pay attention to every little detail, especially after dropping $1,000 not even a week ago. Once again, I find myself at the Subaru dealership in Newton. This time they tell me its a wheel bearing which costed me $550. Fine, another payment I paid. For three years I went to this dealership. When they said to fix something I did it right away, no hesitations. I only went to them for three years because I trusted them. Clearly that was my mistake. Not even ONE month later and 4,000 miles later, I am getting my tires rotated at the local tire shop and the mechanic lets me know that my rubber boot was cut and grease was leaking out. I couldn't believe it. It was only one month since my car was in the dealership and now I had to bring it back? Ok fine. I called the manager and he said If you brought it back two days later, I would say it was our fault. However its been one month and 4,000. Why should I check my car after spending 1,500 dollars?! EXCUSE ME. When they installed the hub, they accidentally cut the boot. No one told me about it, and theres no way to find that out unless you physically get out of the car. Theres no noise, no leaking. The only way to find out is to lift the car. How did this dealership expect me to do this? That is NOT my duty. Before they gave my car back, they should have checked EVERYTHING. That is NOT my job. It is THEIRS. This cost me another $580. Now its not even about the money at this point. Its the pure disrespect. Also, to have grease leaking like that is EXTREMELY DANGEROUS. I commute every day about a hour and 30 minutes. God forbid the grease leaked into my brakes and I couldn't stop. Who would support my family. Its a xxxx shame that I trusted this Subaru of Newton dealership and they completely screwed me over. If you care about your life, money, and time: DO NOT BRING YOUR CAR HERE. They lie and do not take responsibility for their own actions. Its a shame. Subaru is such a great company and this dealership is the complete opposite. I will NEVER bring my car here again and I strongly suggest that you dont either.

Margaret

Oct 2, 2016

We loved the entire experience. The whole Subaru staff was very friendly and accommodating. Sean, our sales rep., was outstanding and we would highly recommend him.

Joan

Oct 1, 2016

Knowledgable sales people. Willing to work with the customers to come up with the best deal possible. Very accommodating sales staff.

Joseph

Oct 1, 2016

Salesperson Deana and financial person Ryan were highly professional and patient. Facility clean and spacious. Everyone easy to deal with.

Susan

Sep 29, 2016

I feel your service department gives individual treatment. I feel they know me. Your service department is what sells your car dealership-they are excellent.

Ross

Sep 29, 2016

Sean and Eric were more than willing to work with me to get the deal that better suited my financial situations.

Rose S

Sep 29, 2016

by Rose from Sparta, NJI want to thank M.Fernandez and the staff of Subaru very much for a pleasant experience on the purchase of the new Subaru Legacy. So excited with my new Car!

Timothy

Sep 13, 2016

Honest service reps. Fast service. I left my car and they analyzed the problem quickly. Good hours open late and on Saturday.

Jill

Sep 12, 2016

Efficient and nice staff . I'm treated well there They always do a good job and the waiting room is nice

Barbara

Sep 11, 2016

Everyone was so welcoming ..lovely showroom Attention paid to details and went out of their way to make sure we were satisfied

Dominique

Sep 6, 2016

Everyone is really nice and the service advisors are really informative about any necessary repairs. I Look forward to working with this dealership in the future.

kyle doriety

Sep 6, 2016

Today I bought a subaru legacy from them, it was by far one of the BEST expierences I have EVER had buying a car. First of all my salesman Shawn Doriety was excellent. He was very competent in subarus products and was able to assist me to select the perfect match for me. I also had the pleasure of meeting with the general manager Anthony!! He was amazing he really made it his priority to get me in the car I wanted and made sure I went home in a grear car for a great price. He excels at what he does and you can tell that he reallys loves what he does, and enjoys making sure all subaru world of newton's customers go home happy and comfortable that they got a great deal!!

James

Sep 3, 2016

My salesperson Mike and the Finance Manager went above and beyond to accommodate me in the purchase of a Crosstrek. All employees where professional and polite.

Chrislane

Aug 23, 2016

Such an incredible experience a Subaru sells itself but Subaru World of Newton made the process so easy. They found the Forester I wanted and my car was delivered to me very quickly. Very helpful staff and really liked the way I was treated.

Patricia

Aug 16, 2016

PLEASANT WAITING ROOM AND GOT THE CAR BACK QUICKER THAN EXPECTED....GOOD JOB...WILL HAVE NO PROBLEM RECCOMENDING FELLOW SUBARU OWNERS TO USE YOUR FACILITY

Janet

Aug 13, 2016

My appointment went very smoothly for the airbag recall replacement for my Subaru Outback I had worked on at the dealership in Hampton, NJ.

Richard

Aug 13, 2016

This dealership offers prompt, courteous service, knowledgeable personnel and an e-mail and phone call reminder of your maintenance appointment. The waiting room is well maintained with coffee/cocoa and a wide variety of magazines to occupy the limited time you need to spend there.

Rachard

Aug 11, 2016

very short wait and accurate diagnosis that another Subaru dealer has failed to find five times in the last 6 years

Raymond

Aug 7, 2016

The sales person Michael was very helpful and made my experience a very positive one. He was very friendly and very knowledgable about the vehicle.

Robert

Aug 6, 2016

I was greeted, welcomed and felt like I belonged there. Have been there in the past and was treated as a welcome customer.

Kenneth

Aug 6, 2016

I liked the professionalism of the salesman, finance representative and the managers. It was a pleasant experience and I would recommend the dealership to friends and family.

Walter

Aug 6, 2016

Straightforward at the desk; they advised me that they were running behind, but then still got me out quicklyClean, comfortable waiting room; good magazines

Debra

Aug 5, 2016

Quick and friendly, answered questions with satisfaction. I would definitely recommend the Newton facility to my friends. Love my car

Frederick

Jul 31, 2016

through and efficient. Friendly and hard working staff. Paperwork handled with ease and business manger was knew his area of expertise.

Anne

Jul 26, 2016

Our Salesman was friendly and very knowledgeable. He took time to explain the many features of my new car and how to operate them. He explained everything very well.

Tara A

Jul 26, 2016

Kept me informed and let me know in advanced about their plan, if needed, to do additional repairs on my car.

Donna

Jul 21, 2016

Cheryl Semiz's attention to the car buying process. Her knowledge and personality made us at ease at your dealership, which gave us confidence to make the purchase we did. We saw through her that the dealership would be committed to our needs in the coming years

Cheryl

Jul 21, 2016

Members of the staff (I was in service) were friendly and smiled in greeting as they passed me. Also, the man at the desk was very tolerant of the fact that I got there a bit late. Finally, I was surprised by how quickly the job was completed. I liked that the service staff member came out to talk to me about a problem I thought I had with my emergency brake, and he taught me that I have to have my foot on the brake in order to disengage the emergency brake. In teaching me this, he didn't make me feel stupid.

Helen

Jul 19, 2016

I was told what was being done and the cost of the repair. The staff was excellent at answering my questions and explained things to me. I would recommend your Subaru World to my friends and family.

G

Jul 15, 2016

The sales person ,Matt Reed was very friendly but not pushy.His knowledge of the whole vehicle was welcome . It made our experience very easy and pleasant.

Robert

Jul 12, 2016

FRIENDLY AND TOOK MY WIFE CAR IN FOR SCHEDULED SERVICE ON TIME. ISSUE THAT I HAD WAS THERE WAS A SMELL IN THE CAR WHEN I RECEIVED IT BACK FROM SERVICE. WHEN I OPENED UP THE HOOD FOUND THAT SOME OIL WAS SPILLED ON THE ENGINE. CLEANED THE OIL AND SMELL DISAPPEAR..

BobW

Jul 8, 2016

Management unprofessional-ism............. Gives you very unrealstic numbers. multiple trips to manager. Speaking of one sales staff member, not treated as a valued customer. On the good side, their service department is #1.

Kevin

Jul 8, 2016

Ryan Forbeck provided professional service, is knowledgeable and an extremely positive asset to Subaru World of Newton. David and Patrick of the service department are excellent.

Gregory

Jul 3, 2016

Service advisor was very good. He listened to my concern about an extended crank before start and immediately went into the service bay to speak to the tech. Their was an update covering this from Subaru for my vehicle which was performed. Car was originally brought in for a return visit for an oil consumption test. the car passed and the advisor explained to me the proper way (per Subaru) to check the oil level.

Joseph

Jul 2, 2016

always friendly, knowledgable, never wait long at all. everything always explained. david at service went beyond normal service, was very very accomodating, i had my 4 year old grandson with me, and he made our stay very comfortable

John

Jun 30, 2016

Friendly service with no pressure to purchase!!! Did my homework before visiting dealership took a test drive,made my selection and purchased a car!!!

Vittorio

Jun 22, 2016

From the managers, sales people & the service department they are very friendly & accomodating we never have any problems with the service in Subaru World.

Michelle

Jun 21, 2016

David and the service team go above and beyond with a smile to help customers. I was constantly updated on the status of my service, as well as the condition of the repairs required to be made. I was not hassled and I was accommodated at each step of the service process.

Antoinette

Jun 20, 2016

From the initial greeting (Dave) to the final set up of pairing my phone / bluetooth with the new radio (Pat), everyone was very friendly and made my Saturday morning errand more pleasant than expected. When we discussed the issue, they were confident that I had a defective radio, so I was happy to be reassured that my problem was now solved. I appreciate that the team there is knowledgeable about the Subaru product and able to troubleshoot the problem.

Robert

Jun 16, 2016

no pressure to buy. Sales person very informative. Shades on the windows in the afternoon would be a nice touch!

Stephen

Jun 8, 2016

Honest and reasonable advice given about the need of replacement parts or repair. Everything was handled in a professional and courteous manner by David Benavente.

Adam

Jun 5, 2016

Service scheduling via the internet, friendly and helpful staff, and fast service. The customer waiting area is also very comfortable.

Celia

Jun 1, 2016

The waiting area is clean and comfortable. The appointment time was adhered to, but the price for an oil change and tire rotation was outlandishly high.

Eva

May 31, 2016

Everything! Pat is always very nice and professional!! The waiting area is comfortable with a great coffee machine, TV, and very comfy coach & chairs.

Kyle

May 28, 2016

Such a wonderful dealership. Everyone is friendly. There's no feeling of being pushed into a car. The salesman Shawn was fantastic all the way to working with the sales manager and finance manager. Everyone excellent! Keep up the great work!

Douglas

May 27, 2016

I liked Karen Dietz e-mail and phone calls. I went to the April 23rd event Target $15 gift card, because my lease expires Sept. 2016. I really liked that Ryan Forbeck did not put pressure on me to get into a new vehicle before I was ready. Ryan Forbeck and Karen Dietz set up a test drive for a vehicle that had a manual transmission, and Ryan went on the test drive with me. Ryan answered all of the mechanical questions I had. Ryan Forbeck and Karen Dietz found the vehicle I wanted in a week, and agreed on pricing. Mike Fernandez was really helpful with the purchasing of the vehicle, and went over the whole vehicle. I came out of a 2014 Forester automatic base model so he went over all the changes made. ie Starlink, Information display/controls, Center entertainment/phone connection. Mike and I looked at the 2016 Forester Premium I purchased, took it for test drive; and he made sure I was happy with the purchase. Mike and Ryan were helpful in ending my 2014 Forester lease, and getting me the 2016 Forester I wanted, at the payments I wanted.

Douglas

May 26, 2016

All the staff and sales are attentive, courteous, and helpful. The waiting areas are clean and I enjoyed using the WiFi while I waited for my oil change.

Neil

May 26, 2016

The sales person (Deana) was excellent and made me feel comfortable with the whole process. Eric was also very helpful in getting the sale to a point where I was happy to sign. Best car buying experience to date - in and out in under 3 hrs.

William

May 25, 2016

Quick service, great customer service. Clean facility.... prices were right on...guy at they service desk on 5-24-16 (Brian maybe?) Was more than helpful

Harry

May 22, 2016

all your staff were very kniowledgable about product and processes to mve me through to a happy finish. Sales Associate Cheryl Semiz was not only well versed in product information, she also went out of her way to make the process as pleasant as possible.

Thomas

May 21, 2016

Salesman Matt was very professional and courteous. He has a lot of product knowledge and answered my questions promptly and completely. He was very quick to respond via email and made this sale the best Dealer experience I have ever had!

Janet

May 19, 2016

Friendly people, quick service, and great waiting facilities. Entire place was super clean, including the bathrooms. Place was well stocked and comfortable. Service consultant (Pat?) was friendly and knowledgeable.

William

May 18, 2016

Everyone was incredibly friendly and provided excellent customer service. I would highly recommend this dealership to anyone looking for a great experience.

Andrea

May 17, 2016

I was there for a free oil change because I bought my car there. They gave fast service, and my additional questions were answered.

Deborah

May 10, 2016

I like the service Dept. Very much. The gentleman are always courteous and very helpful. The coffee machine makes waiting relaxing. I do however did not like sales Dept when I purchased our cars.

Kristin

May 10, 2016

So very pleasant and accommodating. The service department took the time to be thorough and made sure my car was repaired properly.

Erik

May 10, 2016

Very courteous and no pressure on first arrival. Very helpful salesperson and knowledgable of vehicles. Willing to negotiate. Very satisfied with professionalism and courteousness of salespeople and

Joseph

May 8, 2016

The sales personnel were interested in what I wanted to know and providing that information to help me make a buying decision. There was no pressure and no urgency applied by the staff.

John

May 8, 2016

Friendly people, make you feel welcome. Timely service, car was ready as promised. Nice comfortable, and relaxing waiting area provided.

Susan

May 6, 2016

The sales person, Mike Fernandez, was very helpful and knowledgeable. Finance guy, Ryan, was also very thorough and conscientious. Overall, I had a good buying experience at this subara branch.

Mary

May 4, 2016

The sales staff,were very helpful and worked very hard to make the deal go as smooth as possible. Trading in two cars,one being a 2011 Subaru Outback Ltd and the other being a 2013 Dart,both with low miles,21000,on the Outback and 10800,on the Dart,gave them room too make us the best deal ever.We would give the whole staff a top rating,parts,service and sales.Chris and our salesman Matt,worked very hard too make a deal that we all could live with.Best Dealership ever!

Joan

May 3, 2016

The wait was short and the technician was very polite and helpful. What was done was explained and maintenance due was also suggested.

Kelly

May 3, 2016

Always freindly and prompt service and great coffee machine and Clean facility and great staff and Always happy with repairs.

Stephen

Apr 27, 2016

Friendly very professional and knowledgable salesman. Took time to understand my needs and worked to meet them. neat clean Facility.

Micheal

Apr 27, 2016

Professional and efficient staff made my purchase of a new Subaru a pleasant experience and will likely prompt future transactions

Elaine

Apr 27, 2016

customer service very friendly and knowledgeable work done in no time happy happy will surely go there again again very satisfied

William

Apr 25, 2016

This is my first experience with the Service Department and I was so impressed. Had the oil changed and the tires rotated. My appt was at 10 and I was out by 1045. This has never happened at any dealership in all of my years of driving.

Brian

Apr 22, 2016

Everyone is always so pleasant and helpful. Great car buying experience and great service. Would definitely recommend Subaru World of Newton.

Joseph

Apr 22, 2016

Although I arrived at the wrong location, I am glad I made the mistake. The staff was very professional and friendly. If you appreciate good customer service this is the place to go.

Joseph

Apr 21, 2016

Polite staff, suggested additional services without being "pushy". yhey offered to give me a ride to a near by diner or restaurant if I did not want to wait in the lobby. Overall felt very comfortable leaving my car in their hands.

Susan

Apr 20, 2016

Patrick is a pleasure to work with. He remembers his customers little idiosyncrasy. He always has a smile. He knows his job well. He is a pleasure to work with. He is a very strong asset in your service department.

Richard

Apr 20, 2016

On time very professional and a very nice personexplained all that was done Pat was terrific Service guy to meet when entering

Rose

Apr 17, 2016

very helpful and clean work that is all I have please let me off I don't feel like writing a letter just for your service said it was great

Dan & Laurie

Apr 17, 2016

Ryan Forbeck was very patient with us. Over 2 Saturdays we had him show us several cars and test drive a couple. He answered all our questions and didn't pressure us when we said we would be back after looking at Honda since we currently own one. We decided on the Subaru Outback and they made the process very easy and hassle free. We had stopped at a couple of other dealers and they were not as responsive as Subaru in Newton. Even after the sale was finalized Ryan took time to explain the features and helped us get adjusted since this was our first Subaru. We will gladly recommend them to anyone in the future.

Maria

Apr 16, 2016

All of the staffs are very nice and helpful. I have been going here for 3 years, and have not had any bad experience.

Patricia

Apr 14, 2016

Quick, efficient, courteous, and respectful. Also this great dealership is always kept very clean. A pleasure to deal with you.

Donald

Apr 12, 2016

The service was quick and efficient and, the service dept. rep was extremely helpful with re-establishing my Bluetooth for my cell phone.

Ralph

Apr 10, 2016

The job is done correctly the first time and the service people care about their customers and are a pleasure to deal with.

Carol

Apr 9, 2016

The friendly, professional manner they dealt with us. The service dept knows us by name.everyone is always asking if they can do anything for us.

Erich

Apr 8, 2016

Patrick T. was very professional in handling my car service. No one wants to be without a car and Pat provided me with a loaner so that I can still attend work while my car was being worked on.

Robin

Apr 6, 2016

very customer friendly answered all questions about and informed on all functions of the car we were looking at and bought

Lee

Mar 31, 2016

car serviced in a timely manner great job well explained by service writer. It's a subaru dealer what else can i say....

Edwin

Mar 29, 2016

Relaxed, no pressure Give the salesman more responsibility so he will make less trips back and forth to the "manager"

Mark

Mar 29, 2016

Personable, courteous service manager at the service department desk -- kept us informed about required service repairs. Fairly pleasant waiting room.

Laura

Mar 29, 2016

friendly customer service, clean facility, speedy service. This survey should not require me to a minimum number of words response. I should be able to describe my experience in the amount of words I decide to use.

Rocco P.

Mar 22, 2016

The entire sales team at Subaru World of Newton was excellent beginning with Sean the Salesman, Chris the General Manager, and Anthony the Business Manager. They were all fair, honest and professional throughout the entire sales process. We received a low pressure and fair price and met all our requests on a timely, cordial and patient way. We were very pleased with the entire purchasing experience

RoccoP

Mar 22, 2016

The entire sales team at Subaru World of Newton was excellent beginning with Sean the Salesman, Chris the General Manager, and Anthony the Business Manager. They were all fair, honest and professional throughout the entire sales process. We received a low pressure and fair price and met all our requests on a timely, cordial and patient way. We were very pleased with the entire purchasing experience!

James

Mar 19, 2016

No surprises; comfortable waiting area and staff was very attentive to my requests. This is the only place I would bring my Subaru for service.

Michael

Mar 17, 2016

ease of obtaining service. Friendliness of personnel. Does not push replacement of parts unless needed. I have always found service to be easy to get even in a pinch.

John

Mar 14, 2016

Usually quickly-available appointments. Courteous staff (although on occasion, obviously "studied" courtesy). Service performed fairly quickly; loaners available, if longer service.

Keith

Mar 12, 2016

Our salesman, Ryan, was excellent. He answered every question we had. He returned my calls promptly. He knew every little detail about the Outback. He even let my two year old daughter watch cartoons on his cell phone while we looked at our new car. Never once during our time did we feel pushed into a decision. I left with my car and confident that I had received a fair deal.

Mary

Mar 10, 2016

All the staff were very friendly,the car was taken in on time and done very quickly. The coffee machine is a very nice perk also. You just can't go wrong with Subaru,for the sales team or the service team,they make you feel at home.

William

Mar 9, 2016

Very friendly and provide the needed info to make a decision. Facility was just beautiful and convenient but would have been better if it was closer.

Craig

Mar 7, 2016

The product and the people not pushy very helpful and professional lm 65 yrs old bought many new cars in my time. The best dealer ever made it a wonderful experience

Joseph

Mar 6, 2016

Very friendly and fast service. Always able to help with any concerns. They will recommend a service unless it is really needed.

Ralph

Mar 4, 2016

Quality workmanship and Dave and Pat are the best. The service techs know what they are doing and are polite.

Joseph

Mar 2, 2016

fast and friendly and located close to my home, price for parts and labor fair compared to other facilities in town

Harold

Mar 1, 2016

Prompt service, knowledgeable people with pleasant personalities. Oh, and the hot chocolate was good too! I will definitely will be back for service next time it is due.

Annette

Feb 29, 2016

Great sales people Ryan in sales and David in service they are knowledge and always willing to answer questions and help with whatever issues I have. They are the best around undoubtedly

Patricia

Feb 28, 2016

Sales team were very helpful, professional and friendly. I will definitely recommend this dealership to friends and neighbors. I was impressed by the congenial no pressure atmosphere.

Douglas

Feb 26, 2016

Service Advisor kept me informed. The waiting area has a big flat screen TV and plenty of reading material. They have free hot drinks, and it is clean.

Karen

Feb 26, 2016

The oil change was performed quickly and I was able to extend my free coupon to this visit. Waiting area was comfortable.

Paul

Feb 24, 2016

Salespeople and everyone else in the facility were all very helpful and friendly. Salesman was very knowledgeable about all of the vehicles.

Rosemary

Feb 24, 2016

Friendly, welcoming, knowledgeable, and everyone was very kind to my two year old daughter. Very accommodating environment. Would recommend dealership to family and friends.

Jason

Feb 10, 2016

Best salesman ever! Knowledgeable, funny, and quick to answer any questions I had. I would definitely recommend him. He made me comfortable in purchasing my new vehicle.

Susan

Feb 9, 2016

Service Department actually tells you the truth. Most agencies are just out to make money for things that do not need to be done.

Glenn

Feb 6, 2016

Service mgr had mechanic retrieve a necklace of my granddaughter which had slipped under rear seat. Necklace had sentimental value.

Andrea

Feb 5, 2016

The two service guys, especially David at the Newton Subaru is so kind and not a pushy sales man. I had various questions that he answered without pushing anything on me. I have a small child that comes with me during the service and the employees were so kind and friendly to me and my son which I appreciate because it can be stressful with a 20 month old waiting for repairs to be done on your car. Lastly, I feel that the guys at the service desk talk to me as they would talk to anyone else, and don't treat me differently because I am a woman. There are plenty of car repair places that talk to me differently than they would talk to my husband and that is not right! Keep up the good work at Newton Subaru! Also, please tell Subaru to make a 7 passenger vehicle! Thank you!

Michael

Feb 3, 2016

Very low pressure. No surprises or changes unless they were in my favor. I have bought new, used service and bought parts over the years - all have been excellent. Other dealers promised better prices and I just took that to Newton and they bettered the deal. Fantastic outfit.

Mario

Feb 2, 2016

Very responsive to phone calls and emails and willing work with us to make the deal right so everyone was happy.

Phylis

Feb 1, 2016

Very friendly and helpful staff. Very willing to work with you and your budget You honored the letter I got in the mail

Maximo

Jan 30, 2016

The staff at Subaru World of Newton was very responsive from day one. I was able to get my questions answered via phone, text, or e-mail as needed during the buying process. Both Kelly and Matt were very helpful throughout the process.

Harry

Jan 28, 2016

Check in was easy and friendly. Loaner car was given when needed. Extra work was performed quickly and satisfactory.Everyone was friendly and helpful.

Carolina

Jan 27, 2016

The work was done promptly. The staff was very courteous. The facility was very clean. Great waiting area. Fun for kids great coffee machine.

Ellen

Jan 23, 2016

Friendly, professional prompt service. Always a pleasure to deal with the service and parts department. They are very attentive to their customers.

John

Jan 19, 2016

service was fast. was in and out in about 45 min.(oil change)important to me, since I live some distance from your location.

James

Jan 19, 2016

The work was completed in a timely fashion. The service writers were very professional and treated us with respect. Would definitely return for future repairs and oil changes.

Robert

Jan 17, 2016

I received exceptional service! David Benavente is an asset to Subaru World of Newton! He is professional, courteous, and knowledgeable. He answered all of my questions and concerns. Also, Chris (mechanic) did great work on my car. My car rides like it is brand new, and it is a 2009 Imprezza. Chris always does great work on my car, and he always answers my questions. He explains to me in detail the work he performed on my vehicle. David (service) and Chris (mechanic) both go above and beyond, and they are definitely great assets to Subaru!

William

Jan 17, 2016

We always bring both our Subaru vehicles back to Subaru World of Newton for tune ups and repairs due to the friendly and prompt customer service provided by their employees.

Susan

Jan 16, 2016

The service desk, Patrick, is most helpful. He explains everything that needs to be done. When the car is ready he comes to us and explains until we understand what needs to be done to our cars and the expense involved. He is a pleasure to work with. I always enjoy seeing him. A very nice man.

Robert

Jan 15, 2016

One of the quickest oil changes ever and still am so greatful to have Ryan Forbeck as my sales rep back in July

Josiane

Jan 15, 2016

staff very helpful with my requests concerning purchase of the car and explaining all I needed to know about this new car

Barbara

Jan 14, 2016

Took care of me earlier than appointment time. Left rear door closes more easily. Other dealer didn't rectify the problem. Personnel were pleasant.

Kelly

Jan 14, 2016

Had a wonderful experience at Subaru World of Newton. Great service, fast, freindly, a clean sitting area and a great coffee machine.

not a happy camper

Dec 2, 2015

Customer service is their #1 priority they will tell you. Before the sale. Afterwards its a different story. I purchased a CERTIFIED pre-owned subaru at this dealership. After a year and a half and several attempts to fix the car..it was clear it was never going to be right. They wanted to give me half of the purchase price on a trade..because it had issues and they would have to send it to auction and they didn't want to take a loss!!! How about me?? Feel like I got taken and they really don't care.

Bilmo

Nov 28, 2015

We have always dreaded the time when it came to purchasing a new or used vehicle. High pressure, relentless sales staff, recommended added services and policies.Our purchase experience at Subaru World of Newton was the exact opposite of that scenario. Ryan, Eric and Anthony were welcoming, laid back, friendly knowledgeable and made the entire experience a pleasant one. We couldn't be more pleased with our purchase as well as the folks that made it happen.

jerseygirl22

Nov 24, 2015

I didn't buy my Subaru at this dealership. At the time it was under other mgmt. I do get my car serviced here. I stopped in tonight without an appointment to ask about 3 lights on my dash board. They took my car right in and it was done in less than s half hour. It was a valve under warranty. No charge. Their hours are great. I can always get an appointment for the day I need. Highly recommend the Servicethe Department.

DavidJ

Nov 11, 2015

My wife and I worked with multiple employees, in a traditional escalating hand-off model. First, we discussed our interests and needs with Cheryl Semiz. We knew there were two cars on the lot that met our needs (<30k miles Subaru Outback, manual transmission), and she was prompt to get us in the car for an evaluation. When we got closer to a buying decision, she interfaced between us and Dennis McGuire. At the point in the process where we negotiated the price, Dennis came out and we discuss our expectations and their flexibility. Dennis was very honest and forthcoming; while negotiations are never the most enjoyable car-buying step, it was one of the best experiences I've had to date. Dennis stood out as a straight-shooter and I would work with him again in the future.After we agreed on a deal, we worked with Mathew DiPietro who finalized the paperwork and signed off on the deal. He was very easy to work with and it topped off the rest of our experience at Subaru World.In all, Subaru World provided a great experience. They put up with my wife and I bringing a 1 month old along for the entire experience.Now 3 months later, our plates arrived on time (usually a delay caused by Harrisburg, PA). However, my wife did need to call Subaru World to organize the last steps. The car is running great, and was as advertised.Pros:+Helpful and prompt staff+Good selection+No surprisesCons:-Far from our home-We had to call to organize the registration/license plate delivery

Allergylady

Nov 5, 2015

I just purchased a 2014 Crosstrex. Salesman Michael Fernandez was absolutely wonderful! He helped me find the best car for my needs, and even went to another lot to pick up a car for me to test drive so I could compare vehicles.

gail

Oct 23, 2015

I had no trouble with this dealeership Eric and Ryan helped me in every detail. No a bad way to buy a car and the price was better than where I live.

JohnW

Oct 22, 2015

Ryan was a great and knowledgeable salesman and company should be glad to have him. As far as we are concerned he went out of his way to help us. On the whole except for one sales manager remainder of staff very, very good,

shane.l

Oct 20, 2015

I ordered my WRX on July 8th, 2015. I was told the vehicle would take no longer than 8 weeks to come in. Exactly on the 8th week, I got a phone call from a salesman telling me that my car was built and being delivered. I then found out that he called me by mistake, and that my car had not even started to be built yet. Weeks go by and I called to see how the progress was, I was told that the car was built and that it'll be in soon. On 10/19/15, approximately 14 weeks since I ordered my car, I was told my vehicle came in. I was told my trade in vehicle's value depreciated $1,000 because the 2016's of that vehicle are out now. I could not understand how this was my fault? They could not help me understand this either. Apparently, when they give you a value on your car, in writing, they like to then give you less when your new car arrives. It's funny because if the WRX I ordered came in the time that they told me it would, there would not have been an issue with the pricing. This is the best part: I was told by my salesman that they would meet me halfway, and only depreciate the vehicle by $500. I asked to speak to Eric, the man who originally told me my trade in value 14 weeks ago. Eric told me they can't go anymore than $500 less than what they told originally told me. I said fine I'll go for it (only because of how much I wanted this WRX). The Finance Manager then comes over and offers me the trade in of $1,000 under what they originally told me! I was confused as my salesman and the sale manager said they'd meet me halfway? Weird, I know! I asked Eric "I thought you just told me you'd meet me halfway?" and he was lost for words. It's pretty funny how these guys are. Its sad that I put my trust in this dealership just to get scammed in the end. I love the car, it's all I could ask for. I couldn't wait to write a review on how happy I was with this dealer and vehicle when I picked it up, but things changed when they couldn't keep their word on a value I have in writing. If you are ordering a car, do not buy from this dealership. The vehicle will take twice as long as they say, and they won't consider following common customer service by keeping their word on the value of the car you are trading in.

Iliev,s family

Oct 6, 2015

My husband and i went to few car dealers for the last 25 something years.Before going to the Subaru world of Newton we were thinking that finding what you want and filling at home and among friends is only in the commercials. Now we know it is possible because of people like Ryan Forbeck and Anthony Emerick. We got the best deal and we drove away the same day with not one but two cars.Thank you very much guys.And our children thank you Ryan for the pen trick and Anthony for the nice conversation about football.Not to mention the best coffee.We love Pennsylvania but our car dealer will be in NJ from now on.Thank you!

LPJ

Sep 30, 2015

I went in to start the process of buying a new car, Subaru World of Newton had the car I wanted at a good price. We picked, tested and financed the car in a couple of hours, then drove it home. An excellent experience with Ryan and the rest of the associates.

Laurie

Sep 22, 2015

I couldn't believe when I walked through the door and I recognized this young gentleman. This is one of the perks of being born and raised in Sussex County. You know many people. I was contemplating a used vehicle and Ryan Forbeck was very knowledgeable, personable and persistent. He was willing to speak with management to see if an item can be installed and they were more than happy to do it. He opened the hood of the vehicle and he was very thorough I thought. I decided not to buy the vehicle because my car is almost paid off but I will definitely go there next year and contemplate their crossover vehicles. He even showed me one of those. A fine salesman and gentleman!!!!!....Oh I also thought management was very helpful and personable as well. A fine establishment!

Churchlady

Sep 15, 2015

I went to Subaru World of Newton just to take a look. I have a few friends that own and love their cars. My salesperson, Matthew Reid, was knowledgeable, friendly and attentive. To my surprise, I loved the Forester so much that I purchased one on the spot. The experience was great. The purchase was quick and easy. I love my new car and Matthew has even called a couple of times to make sure all is well!

chris

Sep 9, 2015

Walked in off the street little over an hour had new car everyone was friendly, helpful and fast. Every car I've ever bought took no less then 4 hours to go through all the red tape. Love my Impreza and will buy from here for now on.

Jualco

Sep 3, 2015

Car burning oil. Did an oil test for 6 months only to find out "they never documented it". Ironically it's proving a warranty repair

Justin B

Aug 19, 2015

I ordered my car through Ryan Forbeck with ease and was updated on every step from being ordered to it being delivered. He is extremely knowledgable, laid back, and made purchasing fun. I read all of the past reviews before writing mine and was not surprised to see all positive feedback with Ryan's name mentioned in almost all of them. With everything he did for me, writing this review is the least I can do for him. I recommend Ryan to anyone that wants to deal with a friendly, well mannered professional.

justinb94

Aug 13, 2015

I have purchased many cars from dealerships and never have walked out happy with the service nor knowledge I received, until going to Subaru World of Newton last month. Everyone I spoke to was kind and always answered questions with a smile. The employees here enjoy what they do and it shows in the way they treat their customers. It threw me off at first since i've never been to a friendly dealership in the past. Ryan Forbeck was my Sales Associate and was extremely knowledgable on his product. He treats his customers with respect and delivers his knowledge in an understandable and exciting fashion. I went to 4 other dealerships and he won my business because he deserved it on many levels. From my first call to ask about the car to picking it up, I was never left in the dark and he was excellent at following up. If you value good service and want to know everything about the vehicle that you are purchasing, then Ryan is your guy.

Ken L

Aug 9, 2015

I read through some of the negative reviews and am shocked. I don't work for Subaru World Of Newton nor are they aren't giving me some sort of discount to give them a good review. Personally, I believe those that have had a negative experience at Subaru World of Newton probably deserved the service they received and/or are completley unreasonable human beings. If you're a reasonable and creditworthy customer, then you'll have a great experience at Subaru World of Newton. Also, for all of you reading this review, happy customers don't typically leave reviews. With that said, don't let a few rotten apples deter you from visiting this dealership. Anyway... I've had my fair share of experiences with shady dealerships. I can honestly say that the employees at Subaru World of Newton are honest and reasonable individuals. Whether it was getting my WRX serviced at their dealership or my recent experience buying a STI from them, I've had nothing but pleasurable experiences at Subaru World of Newton. I ordered my STI seven and a half weeks ago. It arrived today and finalizing the paperwork was not a painful experience what so ever. The salesman and business manager I worked with were honest with me the entire time, and neither of them pressured me into anything. Going to a dealership to do anything has always been a struggle for me, but Subaru World of Newton has changed that. I look forward to servicing my car there and truly believe they have good people working in all areas of their dealership. Thank you Subaru World of Newton! Special thanks to Jason Postel, Eric Abreu, Ryan Forbeck, David Benavente and Anthony Emerick. I wish I could have said thank you to Jason though before he stopped working at Subaru World of Newton.

Ken L

Aug 6, 2015

I read through some of the negative reviews and am shocked. I don't work for Subaru World Of Newton nor are they aren't giving me some sort of discount to give them a good review. Personally, I believe those that have had a negative experience at Subaru World of Newton probably deserved the service they received and/or are completley unreasonable human beings. If you're a reasonable and creditworthy customer, then you'll have a great experience at Subaru World of Newton. Also, for all of you reading this review, happy customers don't typically leave reviews. With that said, don't let a few rotten apples deter you from visiting this dealership. Anyway... I've had my fair share of experiences with shady dealerships. I can honestly say that the employees at Subaru World of Newton are honest and reasonable individuals. Whether it was getting my WRX serviced at their dealership or my recent experience buying a STI from them, I've had nothing but pleasurable experiences at Subaru World of Newton. I ordered my STI seven and a half weeks ago. It arrived today and finalizing the paperwork was not a painful experience what so ever. The salesman and business manager I worked with were honest with me the entire time, and neither of them pressured me into anything. Going to a dealership to do anything has always been a struggle for me, but Subaru World of Newton has changed that. I look forward to servicing my car there and truly believe they have good people working in all areas of their dealership. Thank you Subaru World of Newton! Special thanks to Jason Postel. I wish I could have said thank you before you stopped working at Subaru World of Newton.

Rob P

Jul 14, 2015

Buying my first car I didn't know what to expect. I had a feeling even though it would be an exciting experience that it would also be a long and painful process. I was right and wrong. First off the exciting part held true..both the dealership and the salesmen named Ryan kept it an exciting experience, he was very enthusiastic, knew what he was doing, was very professional, and went above and beyond of what the typical salesmen would do. 5+ stars to Ryan and the same to the dealership. Overall it was a great experience, better than what I saw from other dealerships/salesmen and I would NOT recommend going to any dealership other than Subaru World of Newton if you live in NJ. Ask for Ryan his service was WELL above the norm!

ray foramally from sussex

Jul 9, 2015

It was a pleasure working with Mr. Ryan Forbeck. He was knowable, helpful and he knew everything about the car I was interested in. If it was not for Ryan I probably would have purchased the car from some other dealer. I would and will recommended Ryan to anyone I know who is looking for a Subaru.

Kelssghy04

Jul 7, 2015

I just leased at 2015 legacy and I am very pleased with my experience. Not only is the car great, but so was the staff and the process of leasing it. The staff and managers are very helpful when it comes to figuring out what works best for you and helping you reach an affordable price in the car that fits your best. The atmosphere was very friendly and inviting and made purchasing a new car very exciting and unstressful. Definitely recommend.

Richard from Newton

Jun 17, 2015

Ryan Forbeck was extremely helpful. Called me back with the information I needed and answered any questions that I had.

Jan

Jun 15, 2015

Working with Ryan Forbeck was a breeze, i got to test drive multiple cars and ended up getting my first new car. He made my first new car buying experience easy and i'm very happy with the purchase.

Tyler Zabroski

Jun 15, 2015

From the first time I entered the Dealership I was greeted quickly and treated with respect and kindness. The whole process as long as it was, was a pleasant one. Ryan Forbeck, Eric Abreau, and all the people working at Subaru World of Newton were very enjoyable to deal with. Thank you for the great service and amazing car. My only issue with the entire experience was the horrible conditions of the Lot. There were pot holes everywhere and I do not think that reflects a car dealership very well. Fix that as soon as possible and you will have the best Subaru dealership around due to the great staff.

Karen W

Jun 15, 2015

I dreaded shopping for a new car but was more than happy with my choice and service from my salesman Ryan Forbeck he made the process very easy...good job!

EvanB

May 26, 2015

I would definitely recommend this dealership. I was shopping for a used car and got the price I wanted with an additional warranty. Padraig Sweeney (salesman) was very personable and made the buying process very easy. I would go back when I'm ready to buy a new car.

Joshua Barbieri

May 18, 2015

Ryan forbeck was most helpful and went out of his way to help show me how to drive a manual better. Was nice and very helpful.

Anonymous

May 16, 2015

I recently stopped in to trade my car and get a new Crosstrek. I worked with Ryan Forbek. It was a great experience! I wanted a specific color that they unfortunately did not have on the lot, he diligently searched for the color that we wanted, getting back to me quickly and letting me know all the details about the car and the potential prices. It was very seamless, easy and I got exactly what I wanted!

JD

May 16, 2015

Ryan Forbeck was my sales person-he is knowledgeable and professional. He went above and beyond to make sure I got the exact car I wanted, which meant locating the vehicle for me! Great service, great experience

a10a9204

May 6, 2015

I made a post on here about these characters and it was ignored! I was threatened with black mail by the dealership to remove the review. Since I did not they would not make repairs. Well as of tonight my rear brakes are medal on medal! They said my brakes were "JUST FINE" Well 25000 miles later they are SHOTNEVER buy from these people that only steal your money then claim they LOST 1500 dollars on a care deal!No they MADE their money!NEVER BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

FirstTimeSubaruBuyer

Apr 18, 2015

Just bought a crosstrek. Eldin was outstanding (I would rate him a 12 out of 10). Eric was extremely helpful. Overall it was a very nice experience facilitated by very nice people.

loujag_in_pa

Apr 8, 2015

It is not worth the stop. Stereotypical car salesmen. Stopped in test drove 2, made a decision, but they had to find the right color combination. Forced to pay a deposit for them to find and transfer a vehicle there. (understandable) . They did not find the vehicle I wanted, I did. I called the other dealer verified the vehicle was available, it was so I called Subaru world back and told them of my findings. The dealer with the desired vehicle was offering $2000 in discounts. Sales manager told me that Newton dealership would not offer discounts because they wouldn't make any money. I was told it would be in my best interest to buy elsewhere. This coming from a sales manager (Eric) who works for the only dealership with STELLAR CARE as claimed in another online review. The check for my deposit cleared the bank the first business day after I wrote it, I still had not received my refund a week later. I stopped in got loud and asked for the owners name and threatened to sue,,,, Guess what my refund check was cut within 10 minutes of me leaving, but It had to be signed and would be mailed the next day. Where is the customer service??? I have read some of the reviews that are positive, unfortunately I recognize some of the names from emails sent from the dealership to me prior to my arrival. Sounds honest to me.... I finally found a reputable dealer about an hour and a half away from my home, bought the car I wanted and the sticker was less than Newton. My advise to anyone and everyone is to avoid this place. Very shady business dealings

66Chevelle

Mar 17, 2015

This was my second purchase form Subaru World and I'm very happy I went there to purchase a replacement car for one that was totaled just a few days before. Although I wasn't shopping for a Subaru, I found exactly what I was looking for in a used Honda here and these guys made it all worth while. I had some of the top management stay WAY passed closing time on a Saturday to help me get back on the road and they were still honest, friendly and accommodating. I'd work again with Rod Rodriguez, Anthony Emerick and Jason Postel to get me into the car I need. I almost can't wait to be in the market for another car so I can visit these guys again! Oh, and thanks for the pizza, guys!

chevyequinox07

Feb 21, 2015

Extremely happy with the purchase and process of shopping for my new 2015 Subaru XV Crosstrek. Eric Abreau is a wonderful pleasure to worth with and made the car buying process very smooth and painless. There was no pressure to mark up the sale and close it. He was honest and worked hard to get me into a brand new compact SUV loaded with the features I wanted for a great price.

Hector_7

Feb 20, 2015

My experience with Subaru was excellent at best. Michael was so knowledgable and funny it made my car buying experience easy. He answered every question I asked him about the car I was interested in.

Dissatified Customer

Feb 14, 2015

My experience with this dealership was very disappointing from beginning to end.When the salesman took me on the test drive, he explained the basics of the car and then during the drive he proceeded to look at his Iphone the entire time. Unless I asked a question, there was no dialog about other features of the car. He did not ask me any questions: Why I chose a Subaru, how I happened to come to that dealership, what I was looking for in my next car., etc. He did not appear very interest in the customer or even selling a car. I did like the car and then put down a deposit. I did not hear from the salesman until 3 weeks later. As a courtesy, I would have expected a call or e-mail the next day thanking me for my business.When the car was available on a Thursday, the salesman called me to see if I could pick it up that evening. I live an hour from the dealership (which he knew) and was not available until Saturday. At the time of the call, I asked him if I needed to bring anything when I picked up the car since I was also trading in a car. He said if there was, he would let me know. I did not hear from him until Saturday, an hour and before I was to pick up the car. He called and requested my social security number and another piece of information, both of which could have been obtained when I put down the deposit or anytime for a month & half while I was waiting for the car.When I picked up the car I informed the business manager of my dealings with the salesman and that I was less than impressed with him.A few days later I received a call from the salesman. He had forgotten to have me sign a certain document and he would mail it to me for my signature. When I received it, I immediately mailed it back.Six days before my temporary registration was to expire, I left a message for the salesman asking about the status of the registration. After not hearing from him for 3 days, I called the business manager and spoke to him directly. He said he would look into the matter. After, not hearing from him for 2 days, I left a message for both of them the day the registration expired. At 1 PM the salesman called and indicated that because there was a delay with the unsigned document, the registration was delayed. I told him I still wanted to speak to the business manager. When the business manager called me, I asked him about the delay. He did not know why it happened. I asked if the unsigned document was the problem. He said no. He had processed many registrations without that document available at the time of submission.I then left a message for the general manager since I still did not know why the registration was not available and apparently no one else did either.After not hearing from the general manager on a timely basis, I sent an e-mail to the business manager asking how I might get in touch with the dealerships owner.It was only under the threat of going to the boss did the general manager call me back. He apologized for everything. However, I told him I would still like to know when I was to receive the registration and why it was delayed.Five days after the temporary registration expired, I received the permanent one. However, I did not receive a certificate of title. I contacted the business manager who said they would send it to me when it was received. I still do not have it.Also, the general manager never called me regarding the reason for the registration delay.This dealership needs training from top to bottom on customer service and customer relations. In addition, it needs to establish written procedures and checklists for information and documents to be signed to finalize a purchase. Based on my experience, I almost felt like this was the first time this dealership ever sold a car. I am sure there are more competent dealerships in the area. PS. I love the car.

NJGirl

Dec 30, 2014

I am a repeat customer to Subaru World of Newton, with my latest purchase being the third for my household in the past few years. I traded in my car because we needed something a little larger and the whole experience from walking in the door to test-driving, pricing and signing was exceptional. Mauro was our sales person and I appreciated that he was relaxed during the test drive and answered any questions I had without me feeling like I was the recipient of a pushy sales pitch. The general manager, Rod, introduced himself and made sure everything was going smoothly.. Overall, any Subaru rep that we came in contact with throughout the experience was professional, friendly and knowledgeable. From the beginning to end of the car-buying process, I am a satisfied customer and walked out the door that same night with a brand new awesome Subaru. I would recommend this dealership to my friends/family and have done so in the past.Aside from my new purchase, I am also a repeat customer to the service department and am always happy with the service I receive, reasonable wait times, comfortable waiting area with coffee, etc. The reps at the counter are always friendly and take care of you quickly. Great experience all around!

Michael

Dec 27, 2014

Less than a year ago, we bought a Subaru 2014 Legacy from Subaru World of Newton. Because of an accident we had to replace it this week. It was an easy decision to purchase a 2015 Subaru Legacy, and an even easier decision to go back to Subaru World of Newton. Both times we had excellent experiences purchasing a new car. The prices are fair, and the experience is civilized. There's no pressure, and you don't have to be on your guard. Rod, Glenn, Pedro, and Anthony helped us find a car quickly that we wanted, negotiated a fair deal, and helped us resolved some financial issues so that the car could be purchased quickly.Also, I can tell you from experience the service department is friendly, knowledgeable, and helpful. Dave and Pat will take good care of you and your Subaru.

Mercedesk101713

Dec 4, 2014

Amazing people who worked harder than ever to make sure myself and my young child were put in a safe vehicle!! They went out of their way to get me a reasonable price for the vehicle and my payments!!

akalter001

Nov 29, 2014

Dealer strung me along and when I was ready to buy they decided not to honor the True Car Price. They also tried to add shady up charges for VIN etching and $450 for NJ paperwork which is only $75 in NY.

a10a9204

Nov 24, 2014

Subaru World of Newton84 Hampton House RoadNewton, NJ. 07860November 17, 2014Mr. Rodriguez and Mr. Sawyer, George (General Manager)I made attempts to contact both of you on five occasions. I left Mr. Rodriguez three voice messages this week that went unanswered. I can only guess these got lost from the delete key. I am appalled! You say that your customer come first. I left two messages for Mr. Sawyer that also went unanswered. It was not until today, October 31, 2014, that I told your receptionist that I need to speak with one of you. Then I finally got Mr. Sawyer. I informed you Mr. Sawyer, that you deliver a message to Mr. Rodriguez. I expected a call back no later than 12 PM today. Again I guess that message was deleted also. I informed you that I will take the next step. This step is, contacting the NJ Department of Affairs, the NJ Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, and Subaru Corporate Headquarters.Since you feel that the customer is only important at the TIME of the sale, and not AFTER, I am disgusted and appalled at your handling of problems. Being a military vetersn of ten years of active duty, I feel like I was taken advantage of. I was an aircraft mechanic of ten years, and I know how to work on a car. I was responsible for multi-million dollar aircraft. If I did not maintain them I could have killed a person. It appears to me that your dealersip only deals with making a buck and covering up MISTAKES!First. I found the car on NJ.com, and then I found it on your dealer website. In both places it stated that the mileage was 43500. Upon getting pictures from you, the dealership, it said 49500 miles. WOW a 4000 mile difference. Guess the workers there had a good time JOY RIDING! Well I over looked that as you have a disclaimer on your site. When I brought that to your attention, it was like, SO??Then you embarrassed me by saying 500 dollars for a trade on my 2003 VW. That was a SLAP in my face. I said NO I want 1500. Then you said the best you could do is 800. Again, SLAP!!!!!!!!!!!I get the car home and started to clean it the way I like a car cleaned and I discovered that the car had been painted in different areas. The roof is full of pit marks in the clear coat and two areas of rust on the roof. I discovered that the hood was painted, the rear bumper painted and damage to the rear bumper that was attempted to be repaired.I brought the car to your show room on October 20, 2014 and met with Mr. Foley and Pat. Pat took my information and the key. Well as I was outside I noticed the car was just sitting in the garage. Never on a lift, no mechanic around it, was it there collecting dust? Well Pat comes out to explain that the brake pads and rotors are within specification. He shows me a plastic tool that was colored green, yellow red orange. This is Subarus Wear Gauge for brakes. Well I know that I use a caliper to get an exact reading. I was floored by Pat's explanation. Well Mr. Foley was too busy trying to tape a box to go out FedEx. No approval needed!Pat told me that they would Resurface the brakes. Well in my day and present day, any GOOD mechanic mind, you NEVER resurface the brakes. You always change pads and rotors all new! Resurfacing can thin the rotors and any imperfection in the metal can cause cracks and lead to a failure of the disk or pads. Having lived in Germany for three years and understanding how they take care of the cars, I have never had rotors resurfaced in 35 years. Always new, every time. This is what I expected to hear. Just shows how lazy Mr. Foley is with his mechanics!I left your showroom and proceeded to a body shop. Not the shop that you took my car to called Hampton Body Works they are located a short distance down the road from you. No, I took it to an undisclosed shop I know and asked for a professional opinion. They confirmed to me that the car had been painted and confirmed the rust on and in the roof. He also pointed out the debris that was painted into the hood of my car. He said that the paint job was a Crappy job!Well I tried to call, Mr. Rodriguez on October 24, No answer. I called again on Monday October 27, October 29, October 30 and left detailed messages that got deleted because you did not want to talk to me. I left a message for Mr. Sawyer on October 29 and 30th asking to have my paper work mailed to me, and so I can discuss the issues with my car I called the receptionist on the 30th and asked to have it mailed to me and was told that it had to be approved. I then finally spoke with Mr. Sawyer after a 2 min hold, and he talked like I was a ghost. Then he had to go back in the memory to remember. I informed him of the calls all week and told him to deliver a message to Mr. Rodriguez, Call me about the damages to my car. I expected a call no later than 12PM October 31, 2014. On Saturday November 8, 2014 I went to your dealership. I spoke with you George, and I asked for answers to my concerns. You told me that you would address these concerns on Monday November 10, 2014. I told you that I would like answers by close of business November 14, 2014. You told me that you would have an answer that Monday. Before I went to your dealership, I went by the body shop that does work for you. Hampton Body works. I asked them about work that was done on my car, and the manager there said, I do not want to get involved. To me it sounds like a cover up. This is very disconcerting. Well since I never received a call back, or any kind of acknowledgment, I am forced to take the next step. I informed you during or talk that if I did not get an answer, I would take the next step. Below you will see who this letter will be sent to via USPS mail. I am going to get information as to what the NJ Lemon law is and the guidelines. I feel that this car is a possible flood victim. I know that the car was painted as there is a lot of evidence of this. I know that there was unreported damage which is evident.I feel I was taken by you, your dealership, sales person, and sales manager. I have given you ample time to respond. Since you refuse to respond to me, I am notifying the parties as I indicated.Mr. Rodriguez. I am beyond words on how you can say that you have these specialties. Specialties: High Line Automotive ManagementFinance and Insurance ManagementAutomotive Service ManagementNew and Used Car SalesLemon LawArbitrationWarranty Compliance and Administration Human Resource ManagementWhat gets me is the automotive service management. Mr. Sawyer, I really thought you were a good sales man. Kind of like going out on the edge a ROCK for your customer. I guess that is just a picture that is photo shopped! George, I got the cold shoulder from you. From someone that is the General manager, you should know something about car mechanics. I am surprised that Subaru training does not include this as a requirement to be a manager.We will see what the Government comes back with and my claims.Sincerely,Edward KesselerThe following addresses will be receiving this letter by registered mail and Email:Federal Trade CommissionHeadquarters: 600 Pennsylvania Avenue, NW Washington, DC 20580Division of Consumer Affairs P.O. Box 45025 Newark, New Jersey 07101NJ BBB1262 Whitehorse-Hamilton Square Rd, Building A, Suite 202Hamilton, NJ 08690Michael McHaleSubaru of America, Inc.ATTN Tomomi NakamuraMichael McHaleDan Vespertino Director-Service Technical at Subaru of America, Inc.2235 Route 70 WestCherry Hill, NJ 08002

Outlawking

Sep 11, 2014

Went there knowing what car I wanted and worked out a deal on my trade in to get a car for the payments i needed. Kurt was a very informative salesman and made the process smoothly as well as the finance dept.

piggy1271

Sep 8, 2014

I recommend this Subaru Service Center and the Service Consultant David Benavente. David and the mechanics are really helpful. Every time I go there they go above and beyond to help you out. As long as I have my Subaru I will get my service done there.

lucybrandy

Aug 27, 2014

I highly recommend this Subaru Service center and especially the Service Consultant David Benavente. David was very helpful as are all of the mechanics at Subaru World. They really try to get at at the bottom of any type of mechanical problem you may have even if it is a little complicated and intermittent. I also found that they do not recommend any unnecessary work even if you think that you need a repair that you do not need. There good work saved me from having to buy a new vehicle.. I have a 2004 Subaru Forester that has always been serviced at this shop and with service like this it will still be on the road for a long time.

hlevinson

Aug 25, 2014

just picked up a new Subaru Forester and was very happy with the dealership. they went out of their way to make sure that i was a happy customer. would gladly go back there to buy my next subaru.

khawke

Aug 21, 2014

I wanted to estimate a service plan for the maintenance work I was certain my 1999 Subaru needed. A friend convinced me that I should contact the professionals (Subaru Service Center) to have the assessment and work done right. I spoke to a Mr. Foley on the phone - who invited me to bring my car in for a complimentary multi-point inspection. I thought that was a very nice service option - so I used my lunch hour to drive over. What a waste of time. Mr. Foley was not there - so a David Benavente 'helped' me. David was rude and condesending - he made it quite clear I was wasting his valuable time. He answered my questions with "I don't know" .. after the assessment was performed - he said - 'here you go' and handed me a paper - no suggestions - no estimated pricing - no priority or mention of it something was perhaps a danger and needed immediate attention. The list included "check engine light" - did they think I did not know that? no code - so suggestion - no suggested repair - they did not check the code? What was the point of going there? When I looked at the paper and said "Well how much would these repairs cost".. again I got a condesending tone from Mr Benavente who began to rattle off a few prices ... this would be this, that would be about that.. and clearly he did not wish to waste his time helping me - I finally stated "you know what, you have been rude from the moment I walked here - I think you have wasted enough of my time" and I left. I don't even know if it needs a tune up? It loses about a quart of oil a month - so they recommended a $2000 head gasket change for a car that is 15 years old? really?? (of course he did not explain if there was a reason behind that suggestion...) I went in there expecting to schedule $1000 worth of maintenance - but I will find somewhere else to go...

cgenerelli

Aug 10, 2014

This is my second time buying a Subaru Forrester and after being mislead by two different dealerships my husband and I traveled out to Newton to see if we could find me a car. We were thrilled when we walked in and spotted Rod, who helped me purchase my first Subaru. Rod gave us a fair price right off the bat - no haggling, no trouble - and found me the car I wanted in the color I wanted (something two other dealers were unable to do at my price point). Rod was so incredibly helpful. My car even arrived sooner than he originally expected. I couldn't be happier!

harrislevinson

Jun 4, 2014

my initial contact was with Catherine Uttal at Subaru of Newton. In April 2014 I was looking for a 2014 Subaru XV Crosstrek with a moonroof. I was in formed that they did not have any in stock with a moonroof. I was offered severl anon-moonroof cars, but that was not what I wanted.I was then contacted by Chris Falvey at the dealership with the same story, no moonroof cars were available. A few weeks later I got an email from the Sales Manager Rod Rodriguez. He promised that they were getting in a shipment of cars some that had moonroofs. He said they would be in by the end of the month.It is now June 2014 and they still have not informed me of any moonroof cars in stock. So I went to another dealer and purchased the car, it seems Subaru of Newton was just not interested in my business.

mammapat

Apr 16, 2014

I was considering purchasing a used Subaru from this dealership. On the first visit, they could not find the car, then they found the car but no keys for it. On the second visit, we were told that car had sold (although days later, it was still there). We still gave them the benefit of the doubt and wanted to test drive another used Subaru. It was late and we decided to come back the next day during the daylight for the test drive. It was suggested by the sales person that we leave a deposit. I left a check for $100.00, with the understanding that my check would be returned to me if we did not buy the car. Alternatively, it would be used toward the purchase if we did buy it. An offer was made for the trade in value of our current vehicle, and a negotiated price was offered for the car they had on the lot. We decided not to take the offer and called the following day. We spoke to the manager and said we would be in one day later to pick up our check, and he said that would be fine. Upon arriving at the dealership, we were told our check had been cashed and they would have to request a check be sent to us from the corporate office, We were also told it would take 10-14 days for us to get the check in the mail. Our check was written to them on March 27, 2014, and cashed through our account on March 31. It is now April 16 and we still have no check. Multiple calls have been placed with the dealership, always prompting promises of a call back with a time frame, which never happens.I feel I have been patient enough with this dealership, and so have written this review. I was hoping this experience was going to be different from past dealer experiences (non-Subaru dealers), but I was sadly mistaken. Very disappointed.

jarheadkp59

Mar 29, 2014

Went online to see if a could secure a good deal on 2015 Subaru Forester Limited. I first got a great quote from Ramsey Subaru sale rep. Alex Petrushin. I was then contacted Caitlin B and was told that her dealership would beat any price up to $500 We negotiated that I would come in and sign for $500 off toll, $1000 for a trade in and remote start. She informed me to have proof of the quote from Ramsey Subaru, which I emailed her. It was a deal we agree to and I went in to sign the papers. When I got to Newton World of Subaru I met Caitlin and she had Sales Representative Roger Homer start the paper work. When Roger came back from the manager, the price was $1500 more then agree too. Roger tried to twist the quote from Ramsey Subaru, but told him I was out of there. As I walked to my car the manager Chris (threw his card away for wasting my time) and said the $1500 offer over what I was quoted at Ramsey Subaru would stand when Alex renege on the deal. Well Chris..... Alex gave me the deal he quoted me at. People... look at all the reviews and you'll see why Newton is the lowest and Ramsey Subaru is the highest.

Angela

Dec 3, 2013

What an great TEAM, I fellt like everyone was helpful, no pressure almost fun buying a car really. Keep up the good work Subaru.

Dizmule

Nov 17, 2013

very sad how people are treated here, after wasting 2 hours of my time they tell me they won't take a penny off the sticker price then tell me even though my trade in was worth more than the Kelly Blue Book appraisal that tell would give me $3000 less and that if I didn't like it to go elsewhere. every thing has to be discussed with the manager, you can do much better elsewhere

ErinOT

Oct 26, 2013

This was the best car buying experience I have ever had! Eric Abreu was very knowledgeable and extremely friendly! He did not pressure me at all and made my experience very positive and easy! By far the best salesman I have ever worked with! I would recommend him and this dealership to anyone! The GM Chris Adams was very nice, helpful and easy to work with! Frank Angelillo, in the finance department, really worked with me to get my payments exactly where I needed them!

LMoran

Oct 16, 2013

We had the pleasure of purchasing our new Forester from Eric Abreu. Without a doubt, he was the most personable and patient Sales Rep we had ever meet. It was more like meeting with a friend than a Sales Consultant. With Eric's help, we found the perfect vehicle for us. Eric and the entire team were great!Lois & Rich.

rivera2326

Oct 8, 2013

I went in last week to trade in my old car for a new Subaru Outback. I was greeted by Christopher Adams who introduced me to Caitlin. We test drove two vehicles that I was interested in and went home after 4hours with the car I wanted! Thank you to Chris, Kate and Les for an ease in purchasing my first vehicle!

jri2000

Oct 4, 2013

Absolutely fantastic! Best dealer team seen yet, and I've seen a bunch.Every step a pleasant surprise, from greeting, to post sale.I could actually consider them friends.

anon1021

Oct 1, 2013

My experience at SUBARU WORLD OF NEWTON, was phenomenal! My consultant, Caitlin, was very attentive, knowledgeable and professional. Frank, another sales consultant came to greet me during the purchase process. Frank was also wonderful! the best experience I've had at a dealership. The finance manager Les was very prompt, and efficient, he made the paperwork quick and painless. Overall, Subaru world of newton gets a TEN in my book! KUDOS!

Jud7042

Sep 24, 2013

Vincent was a pleasure to work with from the moment he introduced himself in the parking lot until we drove out with our car the very next day. He was able to answer all the questions we had and gave us a ton of confidence that they would get the financing we needed even though we didn't have the best credit rating. I will defiantly recommend him and Subaru World of Newton to anyone I know that is looking to purchase a car.

Troutbum

Sep 16, 2013

Nice, helpful and friendly personnel. Convenient location. The dealer obtained the vehicle I built on my web inquiry in time for my second visit which I thought was a unique way of doing business. I expected and would like to have received more of a trade-in allowance for my vehicle.

JZizza

Sep 16, 2013

I walked into the dealer to check out the new Crosstrek but was concerned that I couldn't get one within my budget. I looked around and test drove everything but the Crosstrek because of my concerns and ended up choosing a used Forrester. I was terribly unhappy because it was not what I really wanted and after 2 with the Forrester I spoke to Frank. Frank, Chris and Les seriously bent over backwards to get me into the car of my dreams and stay within my budget. They had to find the car for me! They worked as a team to ensure that I was truly happy with my purchase and experience at the dealer. Jessica Zizza

dscairpon

Aug 23, 2013

My husband and I were looking for a used vehicle for our 17 year old daughter. We looked at several dealerships around the Hackettstown/Newton area and couldn't find anything we liked. Online, we found what we wanted and Subaru World of Newton arranged for the car to be delivered the next day to their location. It was Frank Angelillo who arranged for the car to be delivered and he immediately had the vehicle cleaned and ready for our early arrival to view our potential purchase. Frank was extremely personable and his low keyed approach was extremely refreshing. I have dealt with many sales people over the years in the car business and I found him to be a "gem." He presented himself as an honest individual working for you to get the best possible deal. While, arranging for this purchase for my daughter, I had the opportunity to wander around and look at the Subaru lines of cars. I most most impressed with these vehicles and again, Frank was extremely knowledgeable and professional. Because of this experience, my husband and I would definitely consider purchasing a Subaru from this dealership and specifically from Frank. His friendly demeanour and low keyed approach made our purchasing experience great. There was no hassling over the price or high pressure sales. The sales manager, Christopher J. Adams runs a great dealership. Everyone in this facility is friendly and outgoing. Well worth the trip if you are in the market for a new or used vehicle.

moonlite516

Aug 12, 2013

No complaints. Everyone was great! Highly recommended! Roger Homer, Eric Pastva, and Les Evans were friendly and helpful. We didn't feel pushed. They were very accommodating!

cerilyn

Jul 31, 2013

I had no intention to buy a Subaru when we went for a test drive but Justine and Eric were so helpful I was sold right away. I test drive the Forster and I was very impress with the ride, it took the turns smoothly, very good over potholes . I am extremely happy with my purchase. I highly recommend Subaru. I am a Subaru buyer for life.

captainnice

Jul 7, 2013

Purchasing a new car is sometimes stressful. We found Andrew to be honest, and not at all pushy. He tried to keep us within our budget. Each person we worked with as the transaction was being processed, was courteous and efficient. It was an overall good experience for two people who don't go car shopping very often. We would recommend the dealership to our friends.

dreamdoc

Jul 3, 2013

SubaruWorld of Newton makes buying and servicing a car a "family" experience. Salesman, Steve Jimenez, and managers, I believe Gus (?) and financial manager (can't remember name) were helpful, professional, and courteous. We began our purchase online with Jennifer Reilly (?) and she was terrific.Service was also great. Don't remember serviceman who helped us with Remote Start issues, but he was patient, professional, helpful and courteous.This is our third Subaru, and we're hooked. Love the car and the dealership, and they're only a short drive from my house.

MMilone56

Jun 15, 2013

Steve Jimenez was helpful and attentive. He was easy to work with and made the purchasing process comfortable and seamless. Eric made the paperwork process not so painful and he was informative with all the options.

Subaru Fan

Jun 14, 2013

I dont know anybody who likes car shopping. I had been putting it off for a while, occasionally popping into dealerships to test drive different models. I knew eventually Id have to make a decision, but I didnt want to feel pressured into purchasing something I didnt want. I walked into Subaru World of Newton and met with Justine. I had never driven a Subaru before and knew little about the brand. I drove home my new 2013 Subaru Outback last Saturday and I could not be any happier!! Justine was so easy and accommodating, taking her time to find just the right fit for me and then going out of her way to make it all work within my budget. I would recommend anyone to go to Subaru World of Newton. Thank you for making an experience I was dreading into one Ill never forget!!

Janet suarez

Jun 13, 2013

What a good time i had every person that works there is great. Im in love with my car and i will buy a subaru from them for the rest of my life.thank you subaru world of newton.

Musiclover

Jun 13, 2013

I was nervous about replacing my car because I'm a bit sentimental. I was also a bit wary remembering my previous experience looking for a car. When I walked into the dealership, I was quickly put at ease. I was greeted almost immediately and I was actually offered coffee as my salesperson discussed what vehicle would fit my active lifestlye. I couldn't have been happier with my experience and I'm so excited that I have now a new vehicle that I have already grown attached to even more than the one I traded in.

Greg_R

May 11, 2013

Frank, Chris and Les were all friendly, helpful and accommodating when I came to pick up my vehicle. They worked as a team and allotted me ample time to go over every aspect of the purchase. There had been a recall on the floor mats, and they were on back order, however, I really wanted the all weather mats and I offered to pay the up charge. They gave me the mats for no additional cost. At the time I ordered the car, early April, they were offering 1 year of oil changes (3 changes), but since I took delivery May 11th, that promotion was no longer being offered. I asked to be included in the oil change promotion since I ordered the vehicle in April and Chris Adams (Sales Manager) said he would see what he could do. I don't think I was home for an hour when Chris called and said he had set it up with the service department to include my car in the oil change promotion. These guys were great to work with; I felt they were very straightforward in the info they provided and were fair. This is not your typical dealership, they are looking to build relationships with their customers. I will definitely buy from them again and recommend you go talk to them.

mnkmd

Mar 1, 2013

We purchased a Subaru Outback from Justine at Subaru World of Newton in Newton, NJ. She was, by far, the best salesperson I have ever dealt with. She was not only knowledgeable and has such a wonderful personality but when it came to negotiating the price she was amazing! The entire team was fantastic, and the experience was superior. I am extremely pleased with my new Subaru and the entire experience of purchasing it.

subie1nj

Feb 27, 2013

I began my search for my new 2013 Subaru XV Crosstrek 5 speed online as many shoppers do. I found that in the state of NJ only about 3 dealers had ONE of these models in their incoming inventory. I located Subaru World of Newton through Subaru.com by searching dealer inventories. The bulk of my contact was with Mike Ventola (internet sales). Mike responded back quickly and thoroughly to all my questions about the availability and discountability of the vehicle. He was very direct and transparent in his answers and it was hugely appreciated, he never put up a smoke screen. We were even able to establish my trade in value by correspondence online and through including of photos and documentation of my trade. Once the purchase and trade values were established, Mike sent me, at my request, a detailed breakdown of any and all fees expected in the purchase. When the actual sale date came around Mike, Steve, and Les were all gentlemen throughout the purchase, the fees never wavered from their initial emailed breakdown, was exact to the penny. There was no high pressure, pushy sales tactics, just a simple transaction. Subaru was having shipping problems getting the vehicle to the dealership before the end of the month to qualify for the special financing, so the General Manager and Sales Manager stepped in, really got onto Subaru's regional about the delivery problem and within 30 minutes the car was going to arrive as scheduled. Subaru World of Newton really made this my easiest purchase of a vehicle ever! All of the hard work was done well in advance and everyone (from the Management to Salesman) stuck to their word and went above and beyond to make sure it happened on time. A true rarity in the car buying world. I'd recommend anyone purchasing a Subaru to check out Subaru World of Newton, I wasn't a local buyer to Newton, NJ, so if not for their great internet department I'd have had a hard time justifying the 4+ hour round trip to get my car. But their honesty and unwavering attitude to make their customers happy gave me the confidence to make the trip and I'm SO GLAD I DID. I got a great price on a great price from a super dealership.

jme1723

Feb 22, 2013

Buyer Beware, after you negotiate price of car review contract very closey and don't make the same mistake I did.After reviewing when I got home I saw ridiculous add-ons and fees that were never disclosed or explained to me in advance.A total of $798 added on for things like $79 computer time, REALLY? Also $175 Clerical Expense, $195 Administrative Fee and $349 for Anti Theft Window Etching. This behavior is appolling.

Just because

Feb 4, 2013

I never leave reviews but after the experience my wife and I had we felt it was the right thing to do. I've brought a lot of cars in the past but never had I ever had such a well knowledge and such a professional salesmen such as Omar. He made us feel very comfortable spending our hard earn money with him. He worked out everything from the price to color we wanted , and trade in without the games that dealers play. I would be seeing omar in the next few months to buy another Subaru 5 stars to him and the dealership.

Kerry-AnnHibbert

Dec 18, 2012

I must Start by saying Friday December 14th was my first experience in trying to aquire a NEW car! My hubby and I started out a by sending an enqiery on the internet and Subaruworldnewton called us first, however a second call came in which was about 5 minutes from my home in the Pocono... we live 45 minutes from Newton with a toddler... I really didn't want to drive all that way to Newton so we chose to go the dealer in town; and BOY! were we Wrong!!! we were there for over 4 hours with my little 2 1/2 year old all day trying to get my 2013 Subaru Outback, ( the manager came he went on his cigarette breaks!...NEVER did he one time greet me my husband or my baby) The sales person was ok but; I wanted a specific color Caramel Bronz which they kept trying to tell me was imposible because it was not a popular color so they didn't have it and didn't think they could get it for me and also that I shouldn't try to get it from anyone else because I wasn't going to find it! WE MADE A DOWNPAYMENT BUT WENT IN SEARCH BECAUSE THEY GAVE US THE IMPRESSION THEY WOULD TRY TO GET THE CAR (BUT THEY STILL MADE US FEEL HOPELESS) HENCE WE ENDED UP IN NJ.This started at 11am WITH THE FIRST DEALER... at about 5:15 pm we were on our way to Newton after talking to Michael Superti on the phone he said come and we can find your car! got there (a) Michael Ventola (Internet manager) greeted us with a hugh warm smile,invited us in our little trooper was fast asleep by this time being out all day. They actually offered me a nice sofa to spread a blanket to lay the baby down (THIS WAS GREAT COSTUMER SERVICE FOR YOU) and got to work with us,then(Michael Superti) our sales presentative took us; did our paperwork in LESS than 2 1/2 hours the branch manager and a few other came introduces themselves thanked us for our business and we were on our way home with my 2013 Subaru Outback CARAMEL BRONZ! thats my car. the atmosphere was very welcoming the staff was very very pleasant and helpful. I AM VERY VERY HAPPY WE WENT AFTER ALL. I MOST DEFINATLY AM GIVING THEM MY 5 STARS WILL BE RECOMMENDING THEM TO ANYONE WHO WANTS TO GET A CAR THEY WILL GIVE YOU GREAT SERVICE AND YOU WILL FEEL LIKE WHEN YOU ARE SPENDING YOUR HARD EARNED MONEY THIS IS THE WAY YOU EXPECT TO BE SHOWN APPRECIATION!!EVERYONE RUN TO SUBARUWORLDNEWTON IT UNDER NEW MANAGMENT AND THEY ARE THE BEST!

Joe S.

Dec 4, 2012

I recently bought a new 2013 Subaru Outback at Subaru World and it was such a great experience. The salesman Mike was great and Greg the manager was very helpful. They really did whatever they could to make the process painless for me.

PJL51

Aug 23, 2012

Omar was great. No sleazy sales gimmicks. He gave us a figure and stuck with it (inlcuding our trade in). Les closed the deal and we were in and out in a matter of hours with a new car.

Lostcause

Aug 14, 2012

Agreed to a price for a 2012 Impreza, and a price for the my trade in. After a long string of signing documents in the Finance office, and the sticker from my car disappeared, the contract "price of unit" on the car rose approx. $1000 over the sticker price. BUYER BEWARE, Make sure you see your contract before signing any other docs, first.

ritch

Jul 28, 2012

The day started off driving through the parking lot of the dealership looking for a used car that would get good mpg, we found a 2010 mini cooper that both my wife and I felt would be great. We worked with the salesman Matt who was very polite and pleasant. We had the back and forth price discussion for a short while and we agreed on a price and the deal was sealed with a hand shake from the sales Manger Tom Moffitt and the salesman. We took the car and drove off very pleased. There was a little confusion about the loan terms when we were finishing up the deal. Tom Moffit stayed involved with the deal and all was worked out and we were pleased. Tom Moffit is a sales manager with integrity and whom I respect. He went out of his way to ensure we were 100% satisfied, which we are. Thank you Tom Moffit !

kent.shuda

Jul 2, 2012

Came to get my remote starter installed - service was prompt and clean - the guys here are such pro's... While I was here (and after I picked up) the Manager checked in to make sure everything was just right. He even took the time to show me some cool new features of the remote starting (not your dad's remote starter!)

firefly456

Jun 30, 2012

I just purchased two brand new cars from Subaru World of Newton. I have to say that at no time did I find that the salepeople were not helpful.The person I worked with was named Steve. His boss and other co-workers were just as helpful and did everything to make me and my husband have a great experience. I am sorry to read some of the reviews that were written saying they has bad experiences, as there are always two sides to a story, as in some cases things do happen and can be fixed. I would recommend anyone to stop and meet the salesmen and shop around, as you will find great prices and most of all friendly to work with. Thanks again Steve and to you all at Subaru World.

firx

May 22, 2012

I had the worst experience with Subaru World of Newton. I'll try to be brief:- I ordered a car through the VIP program on a Saturday. Tom said it would be ordered during the week. It wasn't. The next Friday, I began calling to inquire - no response. It took more than half a week to finally receive a call back from our salesperson, Terrel, who said they hadn't ordered it because they found what I wanted. It was virtually impossible. I had checked the inventory of every dealership within 1,000 miles and, what's more, he said it had over 2,000 miles. I declined and requested that he order what I asked for.- I was NEVER able to contact Terrel or Tom. I'd either leave a message with the receptionist or on their voicemail and almost never received calls back. Subaru of America had to intervene for us to receive any information at all. When they did intervene, Tom lied to them and told them the car was ordered the day I came in and that he didn't know I was a VIP. Mind you, he gave me a small speech about how they wanted to make sure they treated me exceptionally well because of that status. If this is VIP treatment, how is everyone else getting treated? Are they getting verbally assaulted? After I e-mailed him to point out his errors (i.e., lies), I never heard from him again.- After SoA intervened, Terrel told me he'd keep me updated on the status of my car. Weeks passed and I didn't hear anything until the day my car arrived and Joe Bertone called. I wasn't surprised - Terrel had been awful with communication.- When I went to take delivery, I discovered that they had placed both a dealer sticker and pinstriping on my car. I told them explicitly the day I ordered the car, through an e-mail and over the phone with Tom Moffit that I didn't want a dealer sticker or pinstriping. But there it was. I told them to remove it. They also added rubber door guards (the rubber that lines the edges of the doors), which I asked them to remove as well. This made me furious though, honestly, I wasn't surprised. They had been painfully incompetent and I was actually expecting this. Now, the reason why I was so explicit about not adding the stickers was because I was worried that if they removed them, they'd scratch the car. They did. There are countless scratches all along the sides of my car where the pinstriping was. It made me wonder if they were using fine-grained sandpaper instead of a cloth towel. Unfortunately, I didn't catch this until I arrived home when I could see the car in the sunlight. Shame.- Because they had to remove the stickers and the door guards, I had to wait an extra hour before I could finish taking delivery. The person who took us through the paperwork was Joe Berton. He took over for Tom Moffit. Prior to my arrival, Bertone had called at least 15 times to ask for different information that was required on the paper. It was incredibly unprofessional. These calls would take place in a row. He should've made a max of two calls - one with a bulk of the questions and the second with anything he may have missed. It was like they'd never sold a car before.- Joe Bertone tried to charge me $349 for VIN etching, something they had, apparently, already added to the car. I was outraged. By putting a deposit on the car, I had essentially purchased it. They had no right to add anything without my permission. He said it was a value pack. I said it was a scam. When I dug my heels in about it, he begrudgingly removed the cost. There were other fees as well that were totally unnecessary and only serve to increase their profit. I decided not to fight him about them. I was tired and I just wanted to go home.- After I arrived home, I removed their license plate frames from my car almost immediately. I didn't want to advertise for them. I loathed them. I ended up finding two extra holes in my front bumper; they were right above the stock holes. So, basically, the person who was installing the license plate frame decided they were too lazy to use the existing holes. After all, it takes a lot of effort to match up screws to holes. They thought they'd just go ahead and make new ones. Unacceptable. Because I planned to move to PA, a state that doesn't require a front plate, I'd eventually want to cover up the holes and covering up four is a lot harder than covering up two.- Also, though this isn't as big of a deal, they told me that my car arrived with 3 miles and that I should be receiving it with 5. The car ended up having 10 miles on it, which makes me wonder what they were doing to have racked up those miles in less than 24 hours. Had they not said I should be getting it with 5, I'd have assumed that the detailer they use is kind of far. Clearly, that isn't the case. Furthermore, they charged me $65 for a full tank of gas, which was heavily diluted. I was only able to average 20mpg on it. After I emptied out the tank and got gas, though, I averaged 32mpg.Don't waste your time with this dealership and certainly don't give them your money. I'd stay as far away from them as possible.

zeb149

Jan 28, 2012

Was told a price for my trade prior to discussing new car. Trade price was far less the following day. Was given a price for a new car by the salesman was ready to buy, however sales manager said he wouldn't sell it for that price. He was incredibly rude and unprofessional. I would not recommend this dealership to anyone.

ken967

Nov 29, 2011

I made an appointment and brought my car in for a four wheel alignment. The service manager estimated it would take about 1.5 hours to complete. When 1.5 hours rolled around the service manager called me over and informed me that my car could not be aligned. When he brought me out to the shop I expected to be shown a cracked frame or something along those lines but he pointed at the nuts and stated that the tech could not loosen them. He stated that if I could loosen the nuts for them then they would align the car when I brought it back. Additionally, the service manager gave me an estimated invoice for $255 worth of parts that "needed" to be replaced that were unrelated to the alignment. These parts included components of the rear drum brakes which could not have been checked as the rear wheels were not removed. I have waited on hold with Subaru Corporate for several hours and sent multiple complaints to Subaru Corporate about this event with no responses to date. I was contacted by the dealer as a result of this review and they stated that they were sorry and that a poor choice was made although it may not have been intentional. I ended up bringing the car to a shop down the street and they had no problem loosening the nuts or aligning the car.

doubleisland

Aug 24, 2011

Excellent friendly professional service. No hidden fees. The prices are great.Very Clear with details/ options and prices. I would recommend this dealership to friends.