Used Cars for Sale at Suburban Chrysler Dodge Jeep RAM Fiat of Ann Arbor in Ann Arbor, MI

Indecisive one

Oct 2, 2016

Andrew was very helpful to me when I came in to your dealership .He seems very knowledgable about the dealership inventory and was patient with me as I had to think things over

Kelly Miller

Sep 29, 2016

Awesome service. Andrew was amazing at answering all of my questions regarding every possible vehicle. I would highly recommend the dealership and Mr. Wrenbeck's services.

Dmh1968

Sep 29, 2016

I recently had the pleasure of meeting Andrew and discussing future purchasing options. I going Andrew very informative and helpful. When I am ready to purchase a new vehicle, I will be in contact with Andrew. I will certainly recommend Andrew and your delearship. Very appreciative for the time he spent with me.

Julieh5594

Sep 29, 2016

I am so pleased with the friendly and helpful service I got at this dealership. Thank you, Andrew for making everything so easy and positive.

sabina

Sep 20, 2016

Everyone was Awesome and super friendly!Doug Chitren was Great, couldn't be happier with our car salesman! JP was very professional and made sure our every need was met!Thank you to everyone there, I am very happy with my Dodge Charger!!!

BluesRat

Sep 15, 2016

Richard Barker did a great job getting my daughter into a new Patriot, way to go RB. Lots of vehicles bought over the years from here and have had great service.

DartFan

Sep 11, 2016

Great dealership and great people to work with. Appreciative of Drew and JP answering our questions, spending an entire afternoon working to get the best deal done for both of our interests. While JP was working on the financing and paperwork, Drew went the extra mile and cleaned and prepped the car!

Julessecker75

Sep 2, 2016

Darius Edwards was our salesman and he really went the extra mile to find the jeep I wanted. All of the staff was very nice and helped as well. Definitely will return for future business.

CoachMcCool

Aug 16, 2016

I was very skeptical about trying to get a vehicle, but I felt a good vibe when I received my first email from Melanie regarding my online credit application. After meeting Melanie and her introducing me to Scott and Paul, I was very relieved and thankful that I was able to get a reliable vehicle in my exact price range!!! I can't say Thank You enough to the 3 of them!!!

rbarck

Aug 13, 2016

was in and out with financing quick delivery great sales staff and great management staff would recommend them for any one looking for a new or used carthanksBob Barck

A.H.Brown

Jul 27, 2016

The first time I came in looking for a vehicle, I had a specific car I wanted to look at. After the test drive, I decided that the car it wasn't for me. Upon hearing and understanding my reasoning, sleeves got rolled up and they went to work. Still couldn't find the right match from all of the vehicles listed. That didn't stop them. They searched through the system, looking through the cars that hadn't even been listed yet. Found my beautiful Chrysler 300, which had been added to their inventory only 3 days prior. Went of their way to make it fit my budget. A little over a year later, I received a phone call from Richard Barker, who wanted to make sure I was still in love with the car. We got to talking, and I mentioned that I was in the market for another car for my fiance. Almost exactly one week later, we drove off the lot in our beautiful 2016 Chrysler 200 S. This car came FULLY LOADED, and we paid $13,000 less than sticker price. As always, Paul Alfonsi worked his magic and made it fit our budget. The staff at this dealership is why it was always worth the hour drive to get their. I know exactly where my next car is coming from....

Tim1145

Jul 17, 2016

Totally excellent customer care.The reason we have purchased 7 cars from them in the last 25 years.We could not be happie with the service provided to us by our salesman.

K93433201

Jul 16, 2016

The guys at the dealership Paul and Denis handled their business getting me into a new jeep . They were professional and were on their job and also would like to thank them again for their help . I would highly recommend to see these guys if you were looking to buy a new vehicle from a Suburban Chrysler Dodge Jeep dealership

Rhonda

Jul 15, 2016

I started shopping for a new vehicle about 1 month ago... research online, etc. When I finally decided to make a purchase, I went into a few dealerships and they quoted prices that I believed were too high and only dollars off the MSRP. Decided to shop online only for my new vehicle. Thus, I began calling various local dealers and asking about the advertised Internet price. Every dealer I talked to changed the price by disqualifying me from various incentives and rebates. I received a call from Suburban Chrysler Dodge Jeep Ram of Ann Arbor, Michigan and started working with them... After a brief discussion, I received an amazing deal on my new vehicle and Andrew Wrenbeck, Sales Representative worked tirelessly with me to make sure I was taken care of with regard to buying the car. Andrew Wrenbeck provided the best customer service and care I've ever received from a dealership. When I had questions in the middle of the night and sent Andrew an email after 1 a.m., he responded 10 minutes later with a truthful answer. I highly recommend working with Chrysler Jeep Dodge Ram in Ann Arbor, Michigan for a new car or lease purchase and specifically, working with Andrew. Took me awhile to find the vehicle of my choice, at the right price. Thank you Robert Betts and Andrew Wrenbeck for all your help.

Rhonda

Jul 14, 2016

I started shopping for a new vehicle about 1 month ago... research online, etc. When I finally decided to make a purchase, I went into a few dealerships and they quoted prices that I believed were too high and only dollars off the MSRP. Decided to shop online only for my new vehicle. Thus, I began calling various local dealers and asking about the advertised Internet price. Every dealer I talked to changed the price by disqualifying me from various incentives and rebates. I received a call from Suburban Chrysler Dodge Jeep Ram of Ann Arbor, Michigan and started working with them... After a brief discussion, I received an amazing deal on my new vehicle and Andrew Wrenbeck, Sales Representative worked tirelessly with me to make sure I was taken care of with regard to buying the car. Andrew Wrenbeck provided the best customer service and care I've ever received from a dealership. When I had questions in the middle of the night and sent Andrew an email after 1 a.m., he responded 10 minutes later with a truthful answer. I highly recommend working with Chrysler Jeep Dodge Ram in Ann Arbor, Michigan for a new car or lease purchase and specifically, working with Andrew. Took me awhile to find the vehicle of my choice, at the right price. Thank you Robert Betts and Andrew Wrenbeck for all your help.

scott turner 3

Jul 10, 2016

The sales person Denis Lako was very friendly, helpful, and realistic when working with me. I explained that our car had mechanical issue that we were unable to afford the repair and he asked what we can do as far as down payment, and monthly payments. I explained I had nothing to put down except the broken car. and needed a payment under 300 dollars a month. When I came out the the dealership to look at the options the finance manger Paul Alfonso and Denis met us and gave use our options. I really appreciated how straight forward and genuine these two men were. They were not there to just get me in a car I cant afford because they would make more money they actually wanted to make sure this was something I was ready for and understood what I needed to do to make my situation better all around. I will recommend any and everyone I see looking for a new or used vehicle to these two guys. Thanks so much for helping my family out Denis and Paul you are great

rabarros

Jul 1, 2016

I don't have a good experience with used cars but due to my budged I had to buy a used one again. This time I bought a CPO. So far so good. Let's see how everything goes with time.They are very polite when I stop by and always answer questions and emails.

Cargiverdenis123

Jun 28, 2016

I called him and told him my car had died, and I had no money to put down, this man got me a car.

Jim222777999

Jun 21, 2016

Bought a used car for my daughter who is 900 miles away, so everything on the car had to work properly. Chris Smith, his manager and the service department made sure everything was fixed that they promised. Highly recommend the staff and the entire dealership and how it is operated.

Brian Ficaro

Jun 21, 2016

Buying my 2016 Dodge Durango at Suburban Ann Arbor was and has been one of my more enjoyable purchases in my life. Chris Smith with his easy going personality makes the choosing, financing, and purchase of your vehicle simply easy. No pressure and the rest of the crew that handles the financing and preparation are all very professional and fun to do the business with. If you live any where near Ann Arbor and are looking for that Chrysler Dodge or Jeep vehicle you must shop at SUBURBAN of ANN ARBOR

mdjost

Jun 21, 2016

This is the 2nd time I've dealt with Paul Alfonsi and he's always been a pleasure to work with. Paul knows the business and how to quickly move the deal process along. Paul's associate Dennis was also quick and efficient and had me ready drive out of the dealership in no time. Thanks to you both! I'll keep coming back time and time again. Thanks!

Rochelle

Jun 20, 2016

Once again Suburban Chrysler of Ann Arbor was awesome! My husband and I have been leasing through them for years and had another stellar experience. Rick Wresche went above and beyond all expectations. Rick listened to our needs and found the car that worked best for us. I ended up driving away with a lease on a new Compass and could not be happier! Not only did Rick do that for us, he also took care of my 2000 Civic the next day. I drove to Suburban after work to pick Rick up so he could drive the Civic from my house back to the dealership! Rick then spent time showing me features of my Compass, paired my phone with the car and transferred my plates. He ended up calling me (half hour after store closed) to let me know the quote for my Civic! I also have to give a big nod to J.P. who helped us finish the paperwork on the Compass. He called us the day after signing to let us know he had found a rebate that ended up saving us over $40 a month on our payments! Thank you guys so much for all of your hard work! We recommend them to anyone looking for a car. We will continue coming back in the future!

Christopher

Jun 17, 2016

Thanks to Suburban Chrysler of Ann Arbor for the very pleasant experience in the purchase of our Dodge Durango. Kirk and Greg took very good care of me and made sure everything was at the highest standards throughout the entire process. Everything that was promised from the bank rate through me driving away with vehicle was delivered. Greg even went above and beyond and ordered a small cosmetic part at no cost to me just to make sure my experience was pleasurable and I would definitely be back on my future purchases. Thanks Suburban Chrysler.

FloydW

Jun 15, 2016

Great selection! And everyone was super nice and helpful. Don did such a great job helping me through the process especially since it was my first time purchasing a vehicle

ruthb

Jun 12, 2016

When I have had a question or problem with my Town and Country, I call or drop by Ann Arbor Suburban Chrysler. Recently, had a problem with a tire losing pressure. The Service rep took care of it. i really appreciate the professional courteous responses to my concerns.

Donald

Jun 11, 2016

Found a nice 2012 Town and Country mini van with only 26,000 miles, My salesman David Circele and I agreed on a price on Thursday 5/26/2016. I put down a $200 deposit to hold till I could talk it over with wife and do a little more research on it. I later told them I would take it. They were pushing financing thru them. I got a good rate thru my credit union that I have been with for over 25 years, and arranged everything with my insurance co. I'm a nurse and work 12 hour shifts, and it was Memorial day weekend, so I would not be able to pick up the check and close the deal till Wed. morning June 1. I let them know all this. Friday they said I need to come in and complete the paperwork. I took 2 hours of vacation Saturday from work, when I got there, that's when they let me have it. They needed me to write them a personal check for $18,289.98, they wont cash it, just attach it to the paperwork till I could bring them the check from the credit union on Wednesday. (That's just a formality to me) I did not have my check book with me, I live to far away to go get it (260 miles). That's when the manager Greg Moore said they could finance it for me, even at a little lower rate than 2.74% (Which would only save me a few dollars a month). I said no way, they said no deal, it goes back on the lot. David was fairly new, he was fine, the manager Greg Moore knows how the game is played. They had no problem selling the van, as I knew they would. I lost out on a good van, and 2 hours of vacation time, they lost out on a returning customer, and a good review.

Erica

Jun 8, 2016

Scott and Paul stayed late while I was taking time to consider all of my options and eventually worked with me to get the car. Enjoying my car so far and will recommend them and Suburban Ann Arbor to those looking for a new vehicle, much better customer service than other places I was looking in the area!

Harish Matcha

Jun 5, 2016

Kirk, helped me to close this deal in a really best price when I bought my 2014 certified chrysler 200 ltd.. He is a great guy, got a lot of patience while I literally asked hime to get the quotes for almost 2-3 cars while I was signing my 200, he patiently got those quotes for me so that I could choose the best one that suits me... They had variety of cars and great deals.I strongly recommend this dealership for your next car.

Matt M

May 25, 2016

David Circele was very attentive and and did a great job getting me into my new car. He went above and beyond what I had expected to prep for our appointment. He did a great job working with me to get the deal I was looking for. I would recommend anyone looking at cars to stop by his lot.

Ernie Suchak

May 24, 2016

Drew was great. Very low pressure, also very helpful. I was working with another Chrysler dealership and received extremely poor service. Drew had me in a new car in a couple of days.

ggtsherm

May 24, 2016

I actually left another dealership in the area to come here and I am glad that I did. Drew was extremely helpful, knowledgeable, PATIENT (as I didnt know exactly what I wanted J) and didnt pressure me at all. Im very happy with my purchase and highly recommend Suburban.

Lynda and tim

May 23, 2016

Dennis and Paul at suburan ann arbor are the best I was turned down a number of times because I owed to much on my lemon car . Dennis and Paul had me come out at 11am on Monday may 16th and by 2pm I drove out in my new car thank you so much lynda and tim

Happy Customer

May 23, 2016

Kirk Trost was a great guy to work with. Easy to talk to, got me a great deal. made sure I was completely happy with my new van.

Jin Koh

May 20, 2016

Kirk Trost was terrific and made the car buying experience as painless as possible. Kirk is extremely knowledgeable about the vehicle I was interested in and help explain the various options available. I had visited other dealerships, but the comfort level with Kirk was a significant factor in purchasing my vehicle from him.

superman123

May 18, 2016

Kirk is really a nice guy. He help me purchase Jeep cherokee with much less difficulties. Great services. Great experience talking to him. Definitely recommended

Brett Davis

May 18, 2016

Usually a car buying experience is torture..at best. Arina made the whole process painless and laid back. I will definitely be back for my next vehicle.

Soulfighters16

May 16, 2016

Great service honesty and integrity wasn't to pushy and even though I live in GR I will recommend him to others including family happy

Melissa

May 15, 2016

This was the first time I was buying a car on my own, so I was a little nervous of being taken advantage of. The staff was patient and answered all of my questions, very knowledgeable and the salesman, David was personable while we waited for the financing to be approved. I love my new car and I'm glad I went to this dealer.

Rose

May 10, 2016

This is the first time we visited and purchased a car from Suburban Chrysler of Ann Arbor. This is the first time we met Don Vann and his business/finance manager, JP. We called to learn if this dealer had a certain color (both interior and exterior) in stock. When we learned they did, we drove there the next day. We were referred to Don for our salesman, and he was knowledgeable, patient, courteous, respectful, and sensitive. The financial offer was positive. Don appeared to know exactly how to find applicable rebates and manage the employee discount we were seeking. Once we decided to purchase, our experience with financing and purchasing add-ons were also positive. We were able to complete the purchase and drive the new car out of the store that same day. Thank you for a pleasant experience. We are looking forward to a long, pleasant relationship with the dealer and this car.

gojeep

May 1, 2016

We had an easy, no pressure buying experience. The sales staff was knowledgable, let us take a lengthy test drive, and walked us through the paperwork. It was a smooth and fairly quick process. We would definitely shop there again!

Sam

Apr 29, 2016

Love my jeep that I recently got less then a month ago.. The buying process was easy an great an the two guys that helped me were as nice as ever.. But I've had my jeep less then a month within 24 hours the radiator was leaking I informed my sales rep an did nothing to help me.. So needless to say I have a bad radiator the breaks are bad an the trans shifts not so well.. I'm not impressed with service wise there that I received..

bcarp40

Apr 29, 2016

This is the second car I have purchased from Paul Alfonsi and the first working with Denis Lako. As with the first time the process was quick and painless. Denis and Paul had my trade in appraised, paperwork complete and on the road in less than 45 minutes. Cant say enough about the professionalism of both Denis and Paul as well as the staff and Suburban Chrysler of Ann Arbor. Will definitely be back for my next vehicle.

Yacoob

Apr 26, 2016

Good service , I had good deal and customers service with this dealership thank u. Nice car nice people every body have good day see u sometimes

Jaime879

Apr 21, 2016

Denis Lako is the man to see when you want to buy a new or used car! He was excellent and I loved my experience!! He was very helpful and got me into my New Jeep Patriot with no issues. It was super smooth and was very fast! The entire dealership is filled with awesome people who treat you with respect! I would encourage anyone in the market for a new or used car to shop here! I've never had a better experience buying a car and I will definitely go back the next time I buy another one!! They have A+ customer service!!!!

JR

Apr 14, 2016

I was greeted promptly when I came in for a test drive on a used Camry and Mike even came along for the ride to answer any questions I might have. They were very polite and not too pushy. I'm still in the buying process, but I had a good experience here and would consider coming back for another test drive if I find the right car.

Carissa

Apr 13, 2016

Kirk was great!!! Easy to talk to and found exactly what I wanted within my price range!

BeeAnderson

Apr 12, 2016

I just want to thank Doug E. Fresh for his phenomenal customer service!I hate buying a car the conventional way (waiting in the dealership for HOURS...), so Doug and the team at Suburban made sure that I was approved and my car was ready when I arrived. All I had to do was sign my docs and drive off in my gently used 300...And If you have less than perfect credit, Doug is the guy to see! Fast, friendly service....I'm a customer for life!!!!!!BA

"Kim 8585"

Apr 12, 2016

A big "Thank you!" To Mr. Paul Alfonsi, who helped me and my Wife.In the purchase of a Pickup Truck, from the Dealership! Paul really gave me the best experience, that I have ever had, at anyDealership. He went above and beyond! And we are more than grateful!!! And Paul more than made, the 120 mile round trip for us worth it!!! Thank you! So much! Paul Kim 8585

BluesRat

Apr 10, 2016

On our fourth vehicle purchase with this group and we were very pleased with Kirk Trost and the crew there. All were very helpful and attentive to our needs and requests. I would hope the company would look at more incentives for retirees in the future, stopping work but not vehicle purchases.

Ed from Downriver

Apr 3, 2016

Rick greeted me promptly, met my needs & worked quickly to get me in a new Jeep with a deal that was best for me. Thanks for the extra effort!

Town & Country Family

Mar 30, 2016

The experience in working out a "win/win" deal for our new Chrysler Town & Country with Rick Wresche was great! Being a Chrysler/Dodge customer for over 40 years and knowing the previous owners, Don Naylor, then Phil Naylor, we were concerned about the mega owners, the Suburban Collection. Rick did an excellent job in showing and explaining all the new technology on the new T&C. Paul, agent/manager(?) for Suburban Chrysler of AA did NOT go through the figures with us on any of the paper work, especially, the Vehicle Purchase Agreement and the Retail Installment Sales Contract. We were disappointed with Paul's customer service. Paul's CS rating - 2 StarsRick's CS rating - 5 Stars.

jeepers

Mar 29, 2016

I had a good experience at Suburban Chrysler Jeep. Rick Wresche was very helpful in ordering the Jeep package I really wanted and he was very knowledgeable on the products he was selling. He had everything ready the day I went and picked up my Jeep with my family. Rick's a fellow classic car guy, so he gets it. Also, Brooke in financing was very friendly and knowledgeable, she helped make my experience smooth and easy, and also helped me with my personalized plate. My only disappointment was that I could not get the offer I heard on the radio W4Country, which was matching your down payment up to $1000, because they did not have the vehicle I really wanted on the lot at the time, so the offer did not apply. But as a good gesture, they threw in some free oil changes for the inconvenience. Thank you for my new Jeep!

xinyi

Mar 28, 2016

I had a great experience with the dealer. David Circele contacted me before I visit them. I was interested in Jeep Cherokee but I was not sure which engineer to choose. So they let me test drive both vehicles to see which one works for me. After pricing and paper work, I got my new Cherokee that day! Overall, it was a great experience.

Quentin T Riha 49 years a goalie coach for Hockey

Mar 12, 2016

Ever since I moved out to Ann Arbor, I have dealt with Rick Wresche at Suburban Chrysler, Jeep dealership.I have always been treated with respect, I have always found the service very good, and the building isalways very clean. Everyone has been very nice, friendly and courteous. They are great people, and Rick is the best.Quentin Riha

jack6986

Mar 8, 2016

We had a great experience with Suburban Chrysler when buying my used Jeep Wrangler. Our salesman, Chris Smith, along with the finance manager and sales manager made our buying experience fast and easy. They gave us a very fair value for our trade-in and quickly negotiated a payment that worked with our budget and got us into the exact vehicle that we wanted! I highly recommend this dealership and will be passing along their name to our friends and family. Thank you for a hassle-free experience!

review

Mar 6, 2016

My husband and I were looking for a new car and saw a feew vehicles here that we really liked. When we walked in we were immediately welcomed by Doug Chitren and Mike. They were both so helpful and the process was very quick and easy. He made us feel very welcomed like we had been high school friends. I would highly recommend Doug and this dealership for anyone who is looking to purchase a new vehicle.

Tesadorn

Mar 3, 2016

Second van purchased! Great experience! Will return for the next one!NO problems at all. The van was ready before agreed time and it took less than an hour to get in and out with a new van!

Darrell

Mar 2, 2016

I tried to purchase a vehicle from Suburban Chrysler of Ann Arbor. I had scheduled an appointment on Saturday to test drive the vehicle on Monday. I was told the vehicle was at their Troy store but it would be at the Ann Arbor store on Monday. When I arrived at the dealership, I was told the vehicle was still at their Troy store 45 minutes away. I was told they could go and get it, but I would have to wait over 2 hours for them to get it. I had already driven 2 1/2 hours and was not going to wait another 2 hours. Very disappointed in the Suburban Chrysler dealership. I guess they are so busy they didn't need my business.

Briana Butler

Mar 2, 2016

I had the BEST by far jeep buying experience ever. Thank god for Chris Smith! He went above and beyond to make sure I got what I wanted but more importantly what I needed and could afford. Now I have a save and reliable vehicle. Thank you Chris! I will see you for my next Jeep :)

kendra1015

Mar 2, 2016

I had an amazing experience with this dealership my sales rep Chris Smith was extremely helpful with saving us money and getting everything done in record time. I am in love with my new car and purchasing a car has never been so fast and easy.

Alex1207

Feb 28, 2016

This is my second purchase with Paul and I'm beyond excited about my new vehicle. He listened to everything I wanted and delivered my car to me! I highly recommend them.

sade1986

Feb 26, 2016

Paul and Peter are amazing! My credit is not the best, and they financed me and put me in a new car. I'm so happy with my car. They are the best. Check them out. They will definitely take care of you.

Kate124

Feb 25, 2016

I initially dealt with Brooke via phone to get the financing portion out of the way. She was very professional and personable understanding my situation. Upon arrival at the dealership I was warmly welcomed and immediately given the opportunity to test drive my new 2016 Jeep Compass which I love! Chris was very knowledgeable and explained all the bells and whistles completely. Afterwards, we came back to go over pricing and payment. Chris went out of his way and got other people involved to find a payment that met my budget. I signed the papers that night and drove away the next day in my new Jeep! Chris even gave me a lead on another insurance provider to find cheaper rates. Overall, I had a wonderful experience as a first time buyer.

Jford19

Feb 21, 2016

They gave me a fair trade in value for my used SUV and worked hard to get me a good deal on a lease. Chris Smith (my sales guy) was pleasant to work with. All around I good experience!

Kathyt&c

Feb 21, 2016

Thank you Paul Hyde for getting me the vehicle I wanted even though it wasn't at your lot. Paul brought my new town and country to my house so I wouldn't have to make the long drive back to the dealership. Great job guys. Brooke was a great help with the financing too.

sergio reyes

Feb 18, 2016

My initial interest were web based and vehicle specific. Through emails I was able to work with the sales team without a glitch. Financing was truly easy & reasonable. I love my recent purchase of a Dodge Ram 1500 and find comfort in knowing they have my back anytime in the future.Sergio R.

guenevere21

Feb 16, 2016

Your experience and service will definitely be lacking if you are in the market for a used car here. Paul is a lot of show with no follow up. The car we bought was dented in 2 places during the free wash they give (one of them was fixed the other could not be fixed). We had to return to the dealership 2 times because the paper work was not complete. We are still waiting for our second lock fob (keys ) to be found. They actually charged us for paint pen for scratches that also happened during the wash. As I said from the start unless you are in the marked for a new vehicle you will be treated 2nd hand!

Bill

Feb 9, 2016

Rick Wresche is a wonderful salesman. He has helped us lease several Jeeps over the past few years. He is very professional and always has the customers best interest as his priority. In addition to his job, he is deeply involved in the Ann Arbor community.

Patty's Passat

Feb 4, 2016

I bought a safe and reliable vehicle that was ready on the lot waiting for me after I had researched it on-line! The salesman, Scott put me under no pressure to buy it, without aggressive suggestive selling. Easy and efficient financing with Paul as well!

Frantic and desperate for a solution

Feb 2, 2016

Dennis and Paul at the Ann Arbor suburban jeep Dodge Ram branch were wonderful professional and expeditious they treated me like family and followed up promptly. I love my jeep and feel so safe and comfortable. Thank you from the bottom of my heart guys! You made a difficult time easier to get through!

Skanee

Jan 31, 2016

Enjoyable experiences. Dave Gallagher and Rick were friendly, knowledgeable and helpful! I have bought many vehicles from this dealer and the prior ownership.Hope the friendly atmosphere continues and the new facility under construction.

cmhellie

Jan 30, 2016

We've been buying cars from Rick since 1989. We've purchased over 20 cars in that time span and Rick has gotten us a great deal every time. He has put us in the correct car for our needs often times sacrificing a higher end product for one that was more practical for us. He's very knowledgeable, gives us solid advice and coaches us when to trade in or when to wait for a better market. He is a wonderful honest, conscientious person and a true friend. We selfishly hope he will be with the dealership for many more years. We love the Chrysler products.

Jessicca

Jan 29, 2016

They went above and beyond for me to get into a new vehicle. I would highly recommend this dealership. My sales consultant Doug really helped me find a vehicle that suited my families needs and made sure we were able to get into that vehicle. Very professional and friendly.

Vanart14

Jan 21, 2016

My husband and I had a very easy, laid back experience with Don Vann at Suburban Chrysler Dodge Jeep RAM of Ann Arbor. Car buying can be a very stressful and pressured but we didn't feel that way at all. Thanks again Don for an easy transfer.

ruthb

Jan 21, 2016

Have purchased several cars over the years from the previous owner of this dealership---always had good service and advice. I continued to come for service and repairs after ownership changed. I feel I have continued to receive good service and repairs. This week I needed new tires and got them installed. Thank you.

brittany1987

Jan 18, 2016

This dealership was so impressive. I have NEVER been able to get everything organized ad signed at other dealerships in less than three hours. I was only there for an hour and a half. They were friendly, they worked with me on price and they didn't waste my time!

Kerre Chapman

Jan 13, 2016

My husband and I have never felt so welcomed and taken care of at a dealership like we did Saturday and Monday (January 2016). Paul was so wonderful and the whole staff was great. This is my first Jeep and after this I most likely will be a Jeep enthusiast from here on out. We bought the Jeep Cherokee Trailhawk. I can not thank everyone enough. It was truly a great experience! I would highly recommend Paul Hyde as your next sales specialist.

KerreandSonny

Jan 12, 2016

My husband and I have never felt so welcomed and taken care of at a dealership like we did Saturday and Monday (January 2016). Paul was so wonderful and the whole staff was great. This is my first Jeep and after this I most likely will be a Jeep enthusiast from here on out. We bought the Jeep Cherokee Trailhawk. I can not thank everyone enough. It was truly a great experience! I would highly recommend Paul Hyde as your next sales specialist.

Leto343

Jan 10, 2016

Great dealer with friendly and very knowledgeable staff. My salesmen Scott Templeton made sure I got the best deal possible with the features I wanted on my new Chrysler 200s. I'm very pleased with the service and vehicle.

Russ from Clinton twp

Jan 6, 2016

The price was fair. They work very fast to process the sale and delivered the car to my home. Could not have been smoother.

Chris67

Dec 17, 2015

Rick and the other folks at Suburban are very courteous, professional, and work toward obtaining a great deal on awesome vehicles! This is the second time in the past couple of years that Rick has helped me with an amazing vehicle, first a 2014 300 and now a 2016 Ram 1500, for a very reasonable price. If you want a great vehicle at a great price, Rick and Suburban are the place to make that happen!

evie0120

Dec 12, 2015

I have always been made to feel welcome when I visit for service, or for lookingto buy a car. Very friendly service staff and salespeople.

janco1001

Dec 12, 2015

Our salesman (Kirk) at Suburban Ann Arbor knew just what we wanted. We were able to find a used Chrysler with few miles. The process was fast and painless. The paperwork was minimal! Thanks for taking good care of us.

jeremy618

Dec 9, 2015

I have always had great experience's at this dealership! From the salesman, front desk, service desk, finance managers, etc. I have been treated great by all of them, all of the time! My salesman, Rick Wresche is awesome! He goes above and beyond to make sure I'm happy and satisfied! Great guy too!

MJJ_616

Dec 7, 2015

I had a way better experience at this dealership than with my previous experiences at other dealerships. My salesman Chris Smith was a huge help with finding me the car that would work best for me and was a huge assist at helping me finance my new vehicle. I highly recommend anyone to go see him if you're in the market for a new car

askimastor

Nov 20, 2015

After a bad go with a former employee 3 years ago, I had a great ending. Came in a bit over a month ago to check out the Jeep Renegade. I had been turned onto the new design by my husband. We went in on a Saturday, no appointment and met with Mike. I was still in a lease and needed a bit of time before purchasing. Mike was great, showed us a model and we all left happy and more knowledgeable. Over several weeks Mike called a couple times to check in and see how we were and if there was anything he could do for us. I called Mike this week to make an appointment and to go over the items i could not live without on the Renegade. It was fortuitous that yesterday (11/19) they had the colors i wanted and the style as well. I was able to work out a deal with Mike and get the perfect car for me, at a price i could handle. He was very patient and while i was busy getting everything together he held the car for me. Mike was GREAT and I would recommend others to ask for him by name.

GoBlueA2

Nov 17, 2015

I was in the process of getting an early start shopping around at various dealerships in the area, wandered in here to test drive the jeep grand cherokee. Fortunate to work with Mike Daly who was very efficient with finding a vehicle which suited all of our needs and wants. Next thing I knew, he arranged to have the jeep grand cherokee overland sent from another location within a few days so I would have the opportunity to check it out in person. Mike was very straightforward, and I felt that the entire experience at this dealership was truly pleasant and hassle-free. Never felt pressured at any point. It turns out, I loved the car, everyone we worked with was sincere (Brooke included!), and it felt right to make the deal.

runchicky

Nov 12, 2015

The only good part of my experience is the Jeep Wrangler itself - awesome car! However, Mike Daly continued to disappoint me from the beginning starting with my new car delivery not being ready at the time promised even though he assured me before I left the dealership that delivery was set, confirmed delivery time by phone the following morning, and waited until a few hours before delivery to tell me it would not be ready. In addition, he assured me that my previous car lease would be paid off. It wasn't until Ford took a payment from my account that I realized the deal was not completed. Mike Daly took several DAYS to check into the situation, stated he had trouble dealing with Ford (and the dealership OWNS at least 2 Ford dealerships)! I was told 2 days, then several more days, ended up having to call Ford Credit myself & tell Mike Daly how to do his job - ended up taking over 30 days to complete the process & waited another additional week to get reimbursed from Ford for Mike Daly's screw up. He apologized and offered me a "free" car wash which is free to everyone already, and a "free" cup of coffee which is also free to everyone already. I'm sure there is another local Jeep dealer who can actually provide service for my car and give me good service when choosing my next car.

Renee41278

Nov 7, 2015

We needed a car fast, we walked in looking for a vehicle we saw on-line. I was impressed with the service of all the staff! Mike Daly helped us get the car, and even though he was clearly busy with other guests, never made us feel as if we were a burden! The pre-owned sales manager Brian was very helpful as well. I'm going to be sure to be back when we have to replace our other vehicle! Thank-you!

Markia Taylor

Nov 5, 2015

This is my second time being serviced since I purchased my car last December. The service was excellent!! They truly under promised and over delivered. They were very professional and courteous. I was told 2 hours and was done within an hour. On my second visit, I had the pleasure of working with Kevin, who was very friendly and professional. I look forward to my next visit.

websiem1

Oct 29, 2015

My experience at Suburban Chrysler Dodge Jeep RAM of Ann Arbor has left me amazed and tinged with guilt. I can't believe they were able to get me in a brand new 2015 Fiat 500 Pop, especially considering the mess of a situation I walked in with. A little history: My last dealer callously persauaded me into a bad deal, an expensive 7 year old car with no warranty. The burden of keeping the car was taking a toll on me and I was ready to give it back to the bank after just a year. All the other delearships I contacted to possibly trade in my vehicle told me that my negative equity, murky credit history and reduced income was too much to consider, but Suburban refused to say no to me. They definitely went the extra mile for me, and that's where the guilt comes in. I wish I could afford to buy a second car just to pay them back for all that they've done for me. Thanks Chris Smith, Eric Brower and Paul Alfonsi for working so hard on my deal. And thanks to Cathy Petroi for persuading me to take a chance on Suburban!

WebsieM1

Oct 29, 2015

My experience at Suburban Chrysler Dodge Jeep RAM of Ann Arbor has left me amazed and tinged with guilt. I can't believe they were able to get me in a brand new 2015 Fiat 500 Pop, especially considering the mess of a situation I walked in with. A little history: My last dealer callously persauaded me into a bad deal, an expensive 7 year old car with no warranty. The burden of keeping the car was taking a toll on me and I was ready to give it back to the bank after just a year. All the other delearships I contacted to possibly trade in my vehicle told me that my negative equity, murky credit history and reduced income was too much to consider, but Suburban refused to say no to me. They definitely went the extra mile for me, and that's where the guilt comes in. I wish I could afford to buy a second car just to pay them back for all that they've done for me. Thanks Chris Smith, Eric Brower and Paul Alfonsi for working so hard on my deal. And thanks to Cathy Petroi for persuading me to take a chance on Suburban!

SMLiberty

Oct 23, 2015

If you want to deal with a salesman that treats people with respect, goes the extra mile for you regardless of budget, then I'd highly recommend dealing with Rocky Rochkind. Came here to find a specific difficult to find vehicle on a limited budget. Most dealers would quickly dismiss someone in my situation, but here I was treated with respect from the very start. Rocky put in sincere effort to find what I was actually looking for, very much appreciated that.

SMLiberty

Oct 23, 2015

If you want to deal with a salesman that treats people with respect, goes the extra mile for you regardless of budget, then I'd highly recommend dealing with Rocky Rochkind. Came here to find a specific difficult to find vehicle on a limited budget. Most dealers would quickly dismiss someone in my situation, but here I was treated with respect from the very start. Rocky put in sincere effort to find what I was actually looking for, very much appreciated that.

LongtimeJeepOwner

Oct 16, 2015

Just had the worst service experience with my Grand Cherokee. Took it in for starting problems. I looked it up ahead of time and saw that this problem was due to a part on recall. The service advisor named Ilar said they would do the recall work first and then see if additional work was necessary. He later called to tell me that my car needed a new starter wire. He said the price to do that was 350 something dollars. I believe that price was very inflated because that part does not cost 250 dollars . Also, they have not yet done the recall work as we had agreed. When I went to pick up the car, there was still a $50 charge on my bill for a check up that I hadn't asked for and that we have not agreed upon. I disputed this charge with Ilar and reminded him that we had agreed to first fix the recall then see if further checks were necessary. He he was very disagreeable and unprofessional. Overall, a really disappointing experience at this dealership. I will try to take my car to Lansing from now on for service.

Thomas atA2

Oct 9, 2015

They service my car the way they would service there own personal car. They are fast, polite, efficient and flexible. I have bought more than one car from them also, and I recommend them to my friends. They earn their 5 Star rating everyday. Sincerely, Thomas Gomez

Butterfly

Oct 3, 2015

My first Jeep was a Wagoner in 1986 and I continue to buy Jeep.I moved to Ann Arbor in 1998 and I used this wonderful Dealer since thento buy Grand Cherokees and this year I decided to lease the new Cherokee.For Service I only deal with a great gentleman: Ilir Lako!

Methree3

Sep 30, 2015

The best car buying experience. Everyone was great and made it an enjoyable experience!!! I won't go anywhere else!!! Thanks for all of your help??

LB8808

Sep 27, 2015

I bought a Used 2011 Red 2 door Jeep Wrangler off Kirk and the Jeep needed a couple of tings that were missing and he made sure I had all the parts I needed when I took picked up the Jeep up. First time I ever bought from the Dealership and would again. The Finance People try to sell You everything in sight but that's there job was unhappy about that but over all the Dealer is Great.Laurence Brown

steve

Sep 15, 2015

When it comes to car sales, I expect a bit of gamesmanship, but these people take it to the level of deception and disrespect. With eligibility for an employee discount in hand, I met with a salesman who (after making me wait 20 min. to pull up the vehicle to test drive, and the typically overselling and glad-handing) told me the employee price was $38,500. When I showed him what was on his website--$32,500--he was flabbergasted. So was the floor manager. As if they have no clue how much their cars are. I was eventually told that the advertised price didn't include destination charges ($995) and military discount ($500) even though that wasn't noted in the fine print. After digging, they quoted the fine print of "prices subject to change without notification". I noted the oversight happened to be on ALL of their advertised cars. Still, that left a difference of $4500. After listening to him hem and haw, I walked out. Two hours wasted and 70 miles round trip. My 15 year old son--witnessing his first car buying experience--asked if all dealers and car salesmen are that dishonest and unprofessional. I told him no...but this place sure gave dealers a bad name. Note: a few days later the general manager called me to follow-up after I emailed them. Suffice it to say he wasn't too bothered by my negative experience. He was proud to say though that he added more small print to all 34 of the individual advertised "Blowout Specials" that were advertised.I recommend staying away.

Priscilla Johnson

Sep 15, 2015

When I got to the dealership, which was in Ann Arbor, the salesperson was not there and she told me she would be. So I had to wait for a salesperson to help me on top of that, the truck that I was coming to look at was NOT there, they let a customer take it home! I was NOT happy to drive all the way out there from Detroit and not be serviced. Not good customer service!

Laurie2014-15

Sep 14, 2015

Our visit to Suburban Chrysler of Ann Arbor was a wonderful visit ! We called Eric Brower our sales person and asked him to run the numbers and see what kind of payment he could get on the 2014 Dodge Ram 1500 ! He called us back and the numbers were right and we went to the dealership and brought home our beautiful flame red Dodge Ram big horn pickup ! Signing the papers with Brooke was very easy and she was very helpful letting us know what we were signing !This is the second car in a month that we have bought there ! We also purchased a 2015 Dodge Journey from Eric ! My husband had just had hip surgery and Eric had them deliver the journey to our home and we signed the papers and the driver took our trade in back with him ! Over all the best and easiest cars we have ever bought ! Thanks to all the people that work and helped us at Suburban Crysler of Ann Arbor !

FinanceQuest

Aug 28, 2015

Don was fantastic and I can't say enough good things about him. I've dealt with many other dealers and one other employee at this dealership that I wouldn't wish upon anyone (except those people who leave legos on the carpet). After being ran through the ringer just the day before when I looked at buying a Toyota, in comparison, I found that Don was honest, upfront, and transparent. There were not thousands of dollars in hidden fees or an attempt to mark up the interest rate. The sales managers were normal people and not like the banker on Deal or No Deal. They made the car buying process much better than I've experienced recently. They treated me like a human being and not just another mark to try and bleed dry. Most importantly, they didn't try and put inappropriate pressure on making a decision right this instant.

unkes

Aug 25, 2015

August 8th, my son and I decided to trade our Chrysler Pacifica for a lease car. We were at the dealer in Ann Arbor met with Eric Brower, I had explained to him what I was looking for and what I can effort to pay. He gave me a few great options. He introduced me to his Colleague Don who further assisted us with the test driving and he took his time explaining about the details of the car. We decided to lease the 2015 Charger. We had an awesome deal.What a great experience from the time we came and left the dealer. They treated us with respect and no haggling. We were so happy leaving the dealer with our new lease. We spend couple of hours from start to finish. I would highly recommend this dealership to my family and friends. If you are looking to buy or lease ask for Eric or Don. They were the best ??Keshav & usha

dogchauffeur

Aug 16, 2015

Paul was really a big help in answering my questions and I was very happy with his salesmanship on choosing the right Renegade for me. The initial visit didn't go as planned because of the trade in value, but Paul listened to what I needed and offered several solutions over the next week and made it possible for me to get the Renegade that suited my needs. He didn't use any high pressure sales, but listened carefully to what I wanted, kept in contact and came up with a great vehicle for me. He even came through with several amazing offers which I chose the one I wanted, I look forward to working with him in the future.

LtDan835

Aug 13, 2015

I recently purchased a Dodge Ram pickup truck from Mike Daly and was able to trade in my old Ford Escape. There were a few issues we had to work through and his sales manager and others were able to work them out quickly. I switched from Ford to.a Dodge and never regret the decision. Mike put me at ease and was able to make the deal happen in 2 days (partially because of me taking 24 hours to think over the deal). Great people who work together as a team to satisfy their customers. Great job.

ADS1983

Aug 12, 2015

I recently had my car repaired at Suburban of Ann Arbor, my Patriot had some minor body damage. Eric Brower was able to help me out with a loner car, which was a huge help. My Jeep was ready within a few days. Suburban of Ann Arbor really takes care of their customers, and go above and beyond at all times.

Ahmad

Aug 2, 2015

People are very friendly. Service there is on time. I would buy from them cause I'm a Jeep lover.

jpdmc

Jul 14, 2015

I would not recommend Chrysler Credit. Go local on people you can rely face to face. I told the president of Chrysler Credit their service was on a par with Comcast. Suburban was great about clearing up the mess CC created with their arrogance. Don was good. Theresa was wonderful when I leased the Jeep and Don was good with the final purchase a few years later

ww

May 28, 2015

Helpful and nice people. Great advice from the mechanic.

MiniVan Owner

May 25, 2015

Great Job! The oil change service was fast, friendly, and priced right. The Parts guys were thorough to make sure I got the right part. Cashing out was quick and easy. Thanks.

graemeandlouise

May 16, 2015

Mike Daly was excellent - no high pressure, worked to get things done, went the extra mile to get us a good finance package and trade. Would recommend Mike and this dealership.

john1123

May 10, 2015

Eric Brower and Lori Wright were fantastic! We came to your showroom expecting to be declined for a new car lease due to our credit score, Eric worked tirelessly on the phone with the finance co. and Lori worked on the rest. We drove out in a new Dart! Our experience with your dealership was A1 and I will recommend these 2 salespeople by name to all my neighbors!

jmath32

May 4, 2015

I was in need of a new lease and Gary Cooper put me in a new can with minimal down for a great price. I have already recommended him and the sales staff of Suburban to my friend Justin who plans on contacting Gary today.

happy customer

Apr 23, 2015

The first thing we noticed was how friendly, knowledgeable & customer service oriented the sales staff was, & how willingly they took a team approach to customer convenience so that we never had to wait for our salesman to be available. They were unerringly patient with all our questions while walking us through the deal, & we had A LOT of questions! We couldn't be more pleased with our car or with our deal on our Chrysler 200. Our salesman was spotted helping polish the car to showroom condition before we picked it up! Great experience - we'll be back!

reneelarose

Apr 8, 2015

Although I live in Canton, the closest dealer to me is a big dissapointment. I needed several recall fixes. Surburban service department people were friendly and helpful. It was also very nice to see they have a woman working in service ! As an engineer myself, it was nice to have a dealership recognize that women not only drive vehicles, but design them, therefore understand them as well. Fast, friendly service...can't ask for more than that !

Jagyossarian

Apr 4, 2015

This was a good all around buying experience. As a salesperson, Don was helpful, straightforward, and knowledgeable. I appreciated the transparency of the overall deal. I felt we settled on a fair deal and I left with a vehicle I really wanted. I'll be going back to Don and the dealership for future purchases. Highly recommended.

PennyC

Apr 4, 2015

I knew I wanted a Jeep but having never owned one I wasn't sure which model would be the right or if I could even afford one. Mike asked me a few questions, listened to the answers and got me the perfect vehicle at a very affordable price. The big surprise, he got me a new Jeep not a used one. I absolutely LOVE MY JEEP!!

Zoso1

Mar 30, 2015

Buying from this place was very easy. They were very accomodating and never pressured me into any vehicle or upsell. They worked with my financing and made the entire process effortless on my part. Sergei and Rick were very professional and great to work with. I have also had other vehicles serviced there and the service dept. is also very good.

CLaurie mcclellan

Mar 28, 2015

I would tell any one to go there they made me feel right at home no pushing I did my part and they did their part.the best grop of people to work with ,Steve,Eric,Ray thank you so much I love the jeep. Mom McClellan

ADS1983

Mar 20, 2015

I recently purchased a certified used 2013 Jeep Patriot, from a dealership outside of Suburban of Ann Arbor. Three days into my new Jeep I realized my rear suspension was in need of attention. I reached out to the dealership I purchased my Jeep from and was met with a dead end. Upset and very concerned about what I just bought, I reached out to Suburban of Ann Arbor. I immediately felt the importance they upheld towards customer service. I also met Eric Brower, Retail Operations Manager at Suburban. Eric is a stand up guy who truly cares for his customers and his Suburban family. My Jeep was fixed and I'm now a Suburban customer for life.

kirby

Mar 17, 2015

I described the type of vehicle I was looking for, and why I wanted it to Kirk Trost. Mr. Trost was familiar with the inventory of the dealership and was able to show me two vehicles that met or exceeded my expectations. I put a hold deposit on one of the vehicles while I checked out a few more dealerships. I returned two days later and paid for the vehicle. I picked it up two business days later. Thanks Kirk for making things fast and easy.

SteveM

Mar 8, 2015

I had my Chrysler 200 serviced at this dealer for routine maintenance (oil change, tire rotation, diamond fusion, software upgrades). I got there without appointment and there was no wait. The rep assigned to me, Kathy La Vigne, was quite friendly and efficient; she gave me the car back right when she said she would, about 2 hrs later. Loved the complimentary car wash!

T. merritt new Jeep owner

Mar 1, 2015

Very friendly staff, non pressured buying experience!

jackjeep4

Feb 20, 2015

I found a Jeep online at this dealer and went in for a test drive. When they quoted the vehicle they slipped in "glass and interior protection" for $399 each. Then, another person showed up while I was waiting for the finance application to be completed with out introduction and he was the finance manager. He proceeded to sell me more dealer add ons based on monthly payment instead of the actual price. I believe these tactics are deceptive methods to sell high margin dealer add ons. I did purchase because every thing was ready and I did not have time to start the whole process over with another dealer. They did offer a fair price and the Jeep Wrangler is great.

obrienlittle

Feb 7, 2015

Great service. Friendly people and overall awesome experience at this service. Would recommend this dealer to all my friends and anyone in the market for a new or used car. Thank you for making customer service your #1 goal.

Larry and Tiffany

Jan 31, 2015

What a surprise it is to not despise the process of buying a car. We've never had such a pleasant experience. Don is a knowledgable, friendly salesman with a non-pushy demeanor. Roy was overly helpful and informative during the finance process. So unexpectedly painless! Look forward to purchasing many more vehicles from Don at Suburban!

Tibro

Jan 30, 2015

What a surprise it is to not despise the process of buying a car. We've never had such a pleasant experience. Don is a knowledgable, friendly salesman with a non-pushy demeanor. Roy was overly helpful and informative during the finance process. So unexpectedly painless! Look forward to purchasing many more vehicles from Don at Suburban!

A9Sterner

Jan 12, 2015

These guys helped me out a lot, this was truly a blessing to my son and I. They got me in a great car for a great deal. I highly recommend this location! Thank you for everything!

Melissa Smith

Jan 12, 2015

This dealership is truly customer service driven. Not only during the car buying process but after as well is just as important to this dealership. If you want to buy from the best then forget all the rest. I guarantee you will not regret it. Melissa Smith

jabberjill11

Jan 5, 2015

I had an amazing experience at Suburban Chrysler Dodge Jeep RAM of Ann Arbor. I went there on a Friday afternoon, very unsure of what I was looking for and as a single mother, I know very little about cars to begin with. However, with the help of my salesman, Don Vann, I not only got a brand new vehicle but I also learned quite a bit as well. He was very patient, knowledgeable, helpful and genuinely seemed to care about helping me. I really would like to thank him and everyone there for their help. I would definitely recommend Suburban Chrysler Dodge Jeep RAM of Ann Arbor and Don Vann as a wonderful salesman. Thank you to all!

jabberjill11

Jan 5, 2015

I had an amazing experience at Suburban Chrysler Dodge Jeep RAM of Ann Arbor. I went there on a Friday afternoon, very unsure of what I was looking for and as a single mother, I know very little about cars to begin with. However, with the help of my salesman, Don Vann, I not only got a brand new vehicle but I also learned quite a bit as well. He was very patient, knowledgeable, helpful and genuinely seemed to care about helping me. I really would like to thank him and everyone there for their help. I would definitely recommend Suburban Chrysler Dodge Jeep RAM of Ann Arbor and Don Vann as a wonderful salesman. Thank you to all!

Sleathy

Dec 31, 2014

Sergei, the sales representative did everything he could to help. He was kind, courteous and very helpful. Unfortunately, that is as far as I can be complimentary about this dealer. The remainder of the staff continuously lied to me time after time. I was low-balled on the appraisal of my trade-in (but that's not unusual). Then, when I tried to negotiate I was told that the sales manager had agreed to reduce the difference between my trade-in and the new car in order to meet my payment requirements within the repayment period I wanted. When I came to sign the finance paperwork, this was a complete lie. They had simply extended the term of payments by a further 12 months and not changed the pricing gap at all. If it wasn't for the fact I would have had to travel over 1,000 miles to find the exact car I wanted for the price, I would have walked away right then. As it was, I signed the paperwork and left with a nasty taste in my mouth. Then, I forced them to sell the car with a FULL 3,000 mile warranty - fortunately. Several check lights came on and Suburban agreed to fix the problem at no cost to me (thank you). They said it would take a few hours, so I planned it around meetings close to Ann Arbor so I could pick the car up later in the day. When I came to pick it up, they said they had decided to send it to the local Mini dealer to do the job properly, but hadn't taken it over. They gave me a loaner and sent me on my way. This was on a Tuesday. I called Wednesday to see if they'd done it and was told the car was at the Mini dealer and they'd had no response from them. Same again on Thursday, so I decided to call the Mini dealer myself. I found out that Suburban didn't take the car over until the end of the day Wednesday and just showed up without warning them. They said they'd do everything they could to at least look at the car on Friday morning, which they did and agreed with my diagnosis that it needed a new battery. I went to the Mini dealer and took the car back for the weekend, agreeing to let them have it again the following week. They had it back as agreed and about an hour later after they'd fixed it, I got a call from Suburban telling me that the car was still being worked on and had taken so long to fix because (and get this) the Mini dealer didn't have a Mini battery in stock. If you're going to tell me a big fat whopping lie, at least make it believable. Suffice to say, I had a really good laugh over this with the Mini folks. The Mini dealer was fantastic, sorted the car and it's been fantastic ever since. I haven't talked to Suburban and will not ever again.

Jane

Dec 19, 2014

Suburban Chrysler Jeep Dodge RAM of Ann Arbor is a wonderful dealership. Two years ago I was able to experience this dealer and it's people and I thoroughly enjoyed the experience. That is why I went back to them to lease my 2015 Jeep Cherokee this evening. I would gladly recommend them to anyone and in fact I will be back in late summer to get a vehicle for my son.

dmmason

Dec 15, 2014

I had an excellent experience. I arrived at the dealership after having been in an accident which totaled my previous car. I was concerned I wouldn't qualify for a car loan. Jason Strahan was understanding and helped work to get me the best possible loan deal in my price range. In fact, I got a better interest rate and monthly payment amount that worked easily for me. I recommend this dealership and and working with Jason.

tw84

Dec 11, 2014

I normally don't give bad reviews but I recently purchased a Ford fusion used, I was only given 1 key as I was leaving. I was told to contact Brian for an extra. I have called several times and left messages. He hasn't followed up. I won't buy my next vehicle there. The rest of my experience was great with John, Paul was exceptional, and Jason.

Brian Carlson

Dec 2, 2014

I worked with Brooke Vandekerckhove Sales/Leasing Consultant at Suburban Chrysler Jeep Dodge RAM of Ann Arbor. She arranged to have the 2015 Jeep Cherokee to Rochester Hills for a test drive. She then prepared all the documents and had the vehicle delivered from Ann Arbor to Rochester. Brooke and her team are very courteous and professional. I highly recommend them to anyone looking for a Chrysler/Jeep product. Thanks Brooke!!!

arivalagan70

Nov 17, 2014

It was the best deal that I ever got with used car. Kirk Trost was a very kind and warm, care your concerns. Initially I was planning to go to Ohio to buy my car, but changed my mind after visiting Kirk. He gave me the right deal. Kirk Trost was very professional, patient, courteous. He is very much committed to his words, very pleasant to work with him. I will go again for another in the near future.

KENNY HOOD

Nov 11, 2014

Very honest sales people.No pressure.They go above and beyond to meet your needs.

worlbefree

Oct 27, 2014

Pros:Finally a dealer who listen and cares. After many visits to different dealerships, customer care was a positive experience. This dealership made me feel I matter with follow up, where other dealerships drop the ball here.Con: After taking delivery of my new Ram, getting home and signing up for U Connect - I was amazed to find out my vehicle was under a Recall! This is an important step that should have been communicated to me in the selling process. Part on back order. My truck did not have the best wash job when I took delivery. It appeared to be rushed.Otherwise I am pleased with the whole process.

Don

Sep 30, 2014

I purchased a used 2009 Chrysler 300 from Suburban Chrysler in Ann Arbor, and within the 90-day warranty period, I needed some expensive repairs due to previous wear and tear on the car. The approximately $2,000.00 worth of necessary repairs were not covered by the warranty. You can imagine my feeling of, "YUCK". Well, Eric, the sales manager, called me as soon as he discovered the issue and offered to help cover the costs, because it was never his intent to sell me a car in need of such work. My feeling instantly went to relief, as his offer made the final cost well within my ability to afford. Thank you, Eric, for your involvement, I am a satisfied customer.

Shannon Haines

Sep 25, 2014

Doug really helped me find a great car that fit all the things I was looking for. I really appreciated it! He did a great job and he was very helpful in getting me the best service possible. I LOVE MY CAR!

Mary

Sep 24, 2014

Easy and convenient. I definitely received the best price out there!!! I bought my new car there and the staff was second to none!!! I plan on taking my vehicles there for service in the future.

Rich

Sep 15, 2014

I have purchased 2 vehicles and leased another from the dealership at this location. During that time, there have been multiple owners. There has been fantastic continuity in the repair shop with mulitple individuals. In particular, I am repeatedly impressed by Ilir Lako. Today, he heard the description of my problem (roadway paint splattered within 2 wheel wells and on side of passenger door) and took it upon himself to solve my problem. He literally rolled up his sleeves, grabbed the needed solvent and began scrubbing the door and wheel wells clean. Much thanks!

lapinel69

Sep 9, 2014

I found my car online and knew this was the one i just had to have. Since i live 8 hours away from the dealership Brooke and I took care of everything over the phone. The paperwork was sent overnight and i had my new car in 3 days! And yes they brought it to me!!!!

Tinkerer

Sep 5, 2014

We were on a short time frame to get an additional car. I called Kirk and let hem know of my situation at which time he noted some possibilities in stock and set a link to review them. He personnaly checked out the one I was most interested in and let me know about it before I came to see it. Kirk & the Suburban team gave me a fair price and stayed late to close the deal. The following day the liscense plates and final paperwork was dropped off at my house. Great experience and a dealer I would go back to do business with again.

Njones1017

Aug 30, 2014

I love Paul and Jason and I feel at home every time I visit them. I recently visited another dealership and felt soooooooooooooooooooooooo bad..I knew it wasn't the same...They totally ignored me when I arrived and I waited over a hour although I had a appt. (to much)...Once I got to S.C.J.D of Ann ArborI went right into the office and got straight to work.Paul knew exactly what I wanted and even worked with me getting my down payment..I refer everyone I know here and I post there cards every where..not once but twice did they out do their selves ion 1 year... and when I first called I spoke to Brooke about my situation, she stay on top of everything and I never had to call and ask for updates she'd email or call with no problem..I LOVE SUBURBAN CHRYSLER DODGE JEEP RAM OF ANN ARBOR..

Iceman69

Jul 21, 2014

I have been working with Ms. VandeKerckhove for about 4 months, trying to locate and purchase two vehicles from Brooke. I must say she went that extra mile everytime we contacted each other and at times I thought she had given up. Not the case here. You want to talk about dedication and never giving up, is what Brooke is all about. She will do everything in her power and knowledge to get what you want or demand from her... She did not let me down on either case. Again tonight she delivered another vehicle to me and went to extreams to make it happen. I would strongly recommend Brooke to anyone wanting to purchase a new or used or leased vehicle. She believes in what she sales and will work hard for you.

mo1128

Jul 21, 2014

We were very apprehensive about getting our first car. We came in, Doug was smiling and put us at ease immediately! We gave our price range and he found one immediately. We went for a test drive, and I knew immediately that this was my car!. He worked with us all day, literally to make it work for us. And at the end of the day, we drove out with our first car, paid in full! What a great feeling that was! And I truly believe that it was because of Doug and all he did for us. He went above and beyond just "selling" a car!!! He bacame a friend as well!!

Lyke

Jun 20, 2014

The car was not clean when I purchased a brand new Jeep 2014. I sent an email to the manger about my compliant he did not respond I called and left a message for the manger he did not respond. Customer service there is horrible. The salesman does not know much about the car although he offered to have it re clean two times they tried to clean (remind you a brand new car which was still not clean after three attempts. I spent two hours in the dealership for them to update on my Uconnect firmware which never was updated. I love the car however I regret traveling over two hours round trip to be treated like another number who did not matter.

brianhelm12

Jun 16, 2014

I have been working with Brooke for sometime on replacing my existing vehicle. She touched base with me once a month over the past year as a quick reminder. Once I was ready, I told her the make, model and color I was looking for. The Acadia was at the dealership within 24 hours and I purchased it that evening.Thank you again for not pressuring but reminding of what service you have to offer,Brian

jdudley

Jun 5, 2014

Thank you for spending the time, attentive to my needs, and making the sale worry free, Eric! Couldn't be more pleased with my vehicle. You will have a repeat customer in the future!

chrisguyor

May 24, 2014

My experience with Suburban Chrysler Jeep of Ann Arbor has been exceptionally disappointing. It started on March 14 when I expressed an interest in test driving a Jeep Patriot they had listed on their website. I traveled over an hour, from Rochester Hills to Ann Arbor, on March 17 to see the car, only to find it had been sold on Saturday, the 15th. This was not mentioned to me in three emails I received from Kyle on the 17th to confirm my visit, or in a voicemail left by Brooke while I was driving to Ann Arbor on the 17th. After arriving in Ann Arbor, I was told by Brooke that the car had been sold, but because of the way the communication chain works at the dealership, Kyle was unaware of that, which is why he didn't mention it in his emails. In her voicemail, which I still have, she said there were a "few things she wanted to discuss" before I arrived, but again, never mentioned the car had been sold. While I was at the dealership, I turned in a coupon they had sent me for a $25.00 Visa card if I came in to test drive a car. Over two months have passed, and after 4 email inquiries, I have still not received the card, or any explanation of why it hasn't been sent. The last inquiry I sent to Kyle was forwarded to the sales manager, Eric Brower, who responded with a form email. I will say that Kyle has been very polite in his emails, and Brooke was very pleasant while I was in the dealership, but the follow-up care has been very disappointing, especially when one considers how far I had to drive to get to the dealership in the first place. I had never visited a dealership with a coupon before, though I've seen the offer made plenty of times, and I'm wondering if anyone actually ever receives the card if they don't purchase a vehicle. Chris GuyorBerkley, Michigan

aspag62

May 15, 2014

They worked very hard to find me the Jeep that I wanted, at a price I could afford. They order my new Jeep and it was delivery and the time specified.The whole purchase was seamless. WHAT MORE CAN YOU ASK FOR ?

luli33

May 14, 2014

I have always been the kind of person that has been afraid of walking into a dealership, but last Saturday changed everything. I walked into Suburban Cherysler of A2 and had the pleasure of dealing with Bill Anderson who was extremely helpful and determined to get me the payment i wanted and the vehicle i needed. Even when the number looked bleak he found a way to make it happen. In addition to that when Bill needed help working out the number him and Erick the General manager got together and treated me like a human being and not just another sale. I was very pleased with the whole experience. I would recommend Bill and Suburban Chrysler Jeep of A2 to all my friends and family. Good job guys and keep it up.

yrx7aoki

May 13, 2014

This is my first purchase from a car dealership in U.S. Kirk was very kind and friendly! I am not good at speaking English, but he was patient and searched the car I wanted. I really appreciate his kindness. Thanks.

imoench

Apr 21, 2014

I just bought a 2014 Chrysler Town and Country. We saw Rick Wresche who made the whole process smooth and low stress. We would use him again for our next car. So far very happy!

JustinGP

Apr 15, 2014

I'm sorry that this is so long but I have a lot to say. If you are going to buy from them, I would urge you to read carefully and learn from my experience.I recently bought a 2005 Jeep Liberty from here. The vehicle is great but the experience here has been very confusing. Everyone here has been extremely friendly and Doug Jenvey is one of the nicest guys that I've ever done business with! Doug means well and has tried to make my experience as pleasurable as possible but I have, unfortunately, been less than satisfied with how things have gone.First off, when we negotiated the terms of the sale, I had asked for a blown/rattling speaker to be repaired and for the front seats to be reupholstered so that they weren't torn apart. When I came to pick up the vehicle after the repairs were done, the seats had been patched up very poorly by the dealership's normal upholstery guy. The previous cracks in the seats were now visible as large creases in the seats and the seams of the seats were blotchy and covered with whatever liquid gunk was used to make the repair. I would never had negotiated the terms of sale if I had known that the seats were going to be badly patched up like that. I had expected them to be reupholstered and to have it look nice so, after complaining, the sales manager, Steve, offered to have it redone. As of this time, I'm still waiting on arrangements for this to be fully remedied. In addition, the speaker was never properly repaired per our agreement so they have agreed to redo that repair as well. Unfortunately, all of this means that my time is being wasted on something that should have been taken care of the first time.Secondly, I feel as if the vehicle was severely misrepresented to me by my salesman. Throughout the process, he referred to how the vehicle was equipped with remote start and, when I picked up the keys, he even pointed out the third party remote entry fobs and said, "Here is your remote start!" When I got home and tried using the remote start, it turns out that there isn't even a remote start installed. I brought this issue up to the salesman but he claimed that he had been misinformed about that feature. Unfortunately, it's not my fault that he was misinformed as he falsely represented the vehicle as having something that it did not and used that feature to help make a sale. I would not have agreed to the terms of sale had I known that remote start was not installed since that was a feature that Doug had mentioned when trying to convince me to buy. On top of that, the front cup holder is missing from the Jeep despite the vehicle's listing clearly stating that it included the 'front beverage holders'.When I brought the absence of remote start and the missing front cup holders up to the salesman, he talked with the sales manager and came back with, "We've already done you too many favors so the vehicle is as it is." Apparently, they consider holding up their end of the bargain as a "favor" when I'm pretty sure that's just the law. The only favor that I actually received was getting a second ignition key due to the casing on the first one being broken(Thanks, Steve!). I'm still hoping to get some resolution for being lied to about the remote start and for them not holding up to the fact that the vehicle was advertised as having front cup holders. These oversights on their part are inexcusable and I hope that something can be worked out to remedy the situation as I am not happy and cannot, in good conscience, recommend this dealership to anyone. I mean, come on, the cup holders are maybe $30 and, since they are a dealership, they have easy access to this sort of stuff. I can understand how they balked at the remote start being added but it's not my fault that it was falsely advertised to me during the sale.If they follow through with fixing anything, I'll be sure to update this review with the results.UPDATES- 4/19/14 I made arrangements to have them replace the speaker on Monday so they told me to drop off my vehicle on Saturday so that they could give me a loaner vehicle as a courtesy for my inconvenience. When I arrived on Saturday afternoon, they said "Ooops! We get our loaner cars through Enterprise and they close at noon on Saturday." Wow. Maybe they should have mentioned this information when they told me to drop it off on Saturday? This dealership is proving time and time again how incompetent they are. I have now officially wasted more time on this than the repairs are worth.- 4/22/14 The dealership arranged for my seats to be reupholstered by a local company by my house. I received a phone call from the upholstery place at 4:45pm telling me that my vehicle was ready but they couldn't release it to me until the dealership pays for the repairs and said that he had already spoken with the dealership an hour ago about it. He was concerned that he wouldn't be able to release my vehicle to me and urged me to call them to advance the process. I had to call Doug and, just 5 minutes before the upholstery place closed, they called me to tell me that it had been finally paid for and I could pick up the vehicle. All things considered, I'm happy with the upholstery job but, again, the dealership almost left me out to dry. I should not have to call them and tell them that they need to pay for the repairs in order to get it done. That's unacceptable. The upholstery guys missed a small spot that I would have liked repaired but, since I couldn't be there to tell them, I will live it with. I don't want anymore of my time wasted and it's not worth the hassle.- 4/28/14 Doug was nice enough to drive out to my place, drop off a loaner vehicle, and take mine in to have the speaker repaired properly. Unfortunately, when I came to get the vehicle, the speaker system was in even worse shape than when I left it so I had to leave it overnight yet again to have it redone. How hard is it to have some quality control?In addition to messing up the speaker repair, they thought they would surprise me by having remote start installed on the vehicle. Well, I'm pleased that they had this done but I am very displeased with the fact that they did it without my knowledge or my authorization. You see, the vehicle had come with a nice 3rd party keyless entry system that I really liked and was hoping to use. When they installed the remote start, they removed this system without my consent and installed the cheapest remote start that they could find. They get points for effort but fail on execution. It's not wise to perform work on a vehicle without authorization nor is it professional.- 4/29/14 The speakers were finally repaired properly and I'm done with the dealership.- 5/1/14 I received a follow up phone call from Doug to make sure that everything was alright. He then asked me if I wouldn't mind updating this review so here I am. Unfortunately, I now realize that the only reason they tried harder to make things right was because they saw my negative review on here but it's too little too late. The damage has been done and I couldn't be happier to be done with this whole thing. I could keep complaining but I just want to be over all of this. I will not be using this dealership again unless they are the only ones that have something I need and I suggest that you avoid them until they get it together.

nmgreen

Apr 11, 2014

I have a corporate leased vehicle which needed a tire and rim replacement. During my first visit, I was given incorrect information which lead to a very confusing situation. However, when I returned, Jame Boyer helped to sort out the entire problem. Jamie provided excellent customer service, arranged for rental car transportation, and went above-and-beyond to help correct the misunderstanding.

cmhellie

Apr 1, 2014

We've been buying cars from Rick since 1989. We've purchased over 20 cars in that time span and Rick has gotten us a great deal every time. He has put us in the correct car for our needs often times sacrificing a higher end product for one that was more practical for us.He's very knowledgeable, gives us solid advice and coaches us when to trade in or when to wait for a better market. He is a wonderful honest, conscientious person and a true friend. We selfishly hope he will be with the dealership for many more years. We love the Chrysler products and have stayed with the dealership even though we've moved 55 miles away from Ann Arbor.

Mike and Debbie H

Mar 31, 2014

We've been buying cars from Rick Wresche since 1989. We've purchased over 20 cars in that time span and Rick has gotten us a great deal every time. He has put us in the correct car for our needs often times sacrificing a higher end product for one that was more practical for us. He's very knowledgeable, gives us solid advice and coaches us when to trade in or when to wait for a better market. He is a wonderful honest, conscientious person and a true friend. We selfishly hope he will be with the dealership for many more years. We love the Chrysler products and have stayed with the dealership even though we've moved 55 miles away from Ann Arbor. They have a 5 star service department that does the maintenance promptly and at very reasonable prices. We would not take our cars anywhere else.

westt

Mar 27, 2014

I not only purchased my 2004 Jeep from Suburban Chrysler/Jeep in Ann Arbor back in 2004, but also have had it serviced there for the past several years. The quality of work done by the technicians/mechanics is "excellent" in my book. The reason for my long association with Suburban is due to one of your service personnel named ILAR. I know if I have any service repairs/issues I can always depend on Ilar to resolve them. He is a perfect "gentleman" among other qualities of being patient, kind, courteous and above all he knows his vehicles. He is one who takes his position very serious and deserves a high amount of praise for a "Job well done". "Thank You" Ilar. You are the Best. Theresa W

Theresa

Mar 27, 2014

I not only purchased my 2004 Jeep from Suburban Chrysler/Jeep in Ann Arbor back in 2004, but also have had it serviced there for the past several years. The quality of work done by the technicians/mechanics is "excellent" in my book. The reason for my long association with Suburban is due to one of your service personnel named ILAR. I know if I have any service repairs/issues I can always depend on Ilar to resolve them. He is a perfect "gentleman" among other qualities of being patient, kind, courteous and above all he knows his vehicles. He is one who takes his position very serious and deserves a high amount of praise for a "Job well done". "Thank You" Ilar. You are the Best. Theresa W

TW

Mar 27, 2014

I not only purchased my 2004 Jeep from Suburban Chrysler/Jeep in Ann Arbor back in 2004, but also have had it serviced there for the past several years. The quality of work done by the technicians/mechanics is "excellent" in my book. The reason for my long association with Suburban is due to one of your service personnel named ILAR. I know if I have any service repairs/issues I can always depend on Ilar to resolve them. He is a perfect "gentleman" among other qualities of being patient, kind, courteous and above all he knows his vehicles. He is one who takes his position very serious and deserves a high amount of praise for a "Job well done". "Thank You" Ilar. You are the Best. Theresa W

YvonneMp

Mar 14, 2014

I selected this dealership based on a friends recommendation. I was going through some difficult things at the time I needed a new vehicle and it was next to impossible to really shop around the way I should have. So...I used the recommendation and called Jason. He was very good at following up with me and making some suggestions. I shopped online, found several vehicles I was interested in and Paul worked with the highest price for financing. Yes, "bruised credit" isn't fun, but when you have people dedicated to making things happen, it all works out in the end. Paul even provided information on reviewing interest rate after so many months and other valuable tips. The best part was Jason and his willingness to make sure I could get to the dealership - even if it meant driving 45 mins away to get me, in inclement weather. I hate making large purchases, but this was one of the easiest visits to a dealership I have had in a very very long time. Thank you Jason and Paul!

YvonneP

Mar 14, 2014

I selected this dealership based on a friends recommendation. I was going through some difficult things at the time I needed a new vehicle and it was next to impossible to really shop around the way I should have. So...I used the recommendation and called Jason. He was very good at following up with me and making some suggestions. I shopped online, found several vehicles I was interested in and Paul worked with the highest price for financing. Yes, "bruised credit" isn't fun, but when you have people dedicated to making things happen, it all works out in the end. Paul even provided information on reviewing interest rate after so many months and other valuable tips. The best part was Jason and his willingness to make sure I could get to the dealership - even if it meant driving 45 mins away to get me, in inclement weather. I hate making large purchases, but this was one of the easiest visits to a dealership I have had in a very very long time. Thank you Jason and Paul!

reddog25

Mar 5, 2014

This dealership when out of the way to get us what we wanted and for the price we wanted to pay. When we went to pick up our new Jeep the service was outstanding and they even were able to get us a better APR % which was a bonus. In the future I would highly recommend this dealership and definitely go back.

Eric Lotter

Mar 5, 2014

This dealership when out of the way to get us what we wanted and for the price we wanted to pay. When we went to pick up our new Jeep the service was outstanding and they even were able to get us a better APR % which was a bonus. In the future I would highly recommend this dealership and definitely go back.

nooggets2000

Mar 4, 2014

All services were very satisfactory. My family and I have been using this dealership for years and each time is as pleasant as the first time. Everyone is very friendly and willing to help in anyway possible.

robert2014

Feb 28, 2014

I had a 2010 Jeep Compass that I brought in for repairs. While waiting for an estimate I went in to the showroom and struck up a conversation with Kirk Trost. After talking with Kirk, I decided to lease a new 2014 jeep Compass instead of having my 2010 repaired.Kirk was so very helpful and made it a very pleasant experience for me. Not only did I get a new car, but my monthly payments went down. Kirk was able to get me the car I wanted in one day and when I picked it up, Kirk made sure I knew how everything worked on the car. He was especially helpful in helping me set up the phone connection. Kirk is a very personable guy, not at all pushy. I would definitely recommend him. When my lease is up in 3 years, I will be back to see Kirk again.

danabryant25

Feb 26, 2014

I was looking to buy a car; the first dealership gave me the run around because my credit isn't the greatest; however I received a phone call from Paul and Jason. I must say, that they are two of the best salesmen I have ever encountered in my life. The gave me a heck of a deal with a two year warranty included. In addition, they're very straight forward and honest. Their salesmen ship leaves nothing to be desired. Overall, it was definitely a great experience. I would recommend them to anyone who's having a hard time purchasing a car, looking for a good deal, from two gentlemen who are honest and that have integrity.

wwwwwwwww

Feb 23, 2014

Rick Wresche was great to work with! He outworked and outbid the other local competitors and did it with a warm and friendly attitude. I am recommending him to my friends and I look forward to working with him in the future.

'Kee Connoisseur

Feb 23, 2014

Rick Wresche was great to work with! He outworked and outbid the other local competitors and did it with a warm and friendly attitude. I am recommending him to my friends and I look forward to working with him in the future.

StefanoMengozzi

Feb 20, 2014

It took me about a month to finally make up my mind on the 200, during which I visited several other dealerships/brands. Mr. Bush was very patient and very kind through the process. I much appreciated the fact that he hardly ever put any pressure on me to close the deal. At the same time, I was allowed to test drive the car on three different occasions. Also, I was able to negotiate the miles limit while still retaining a very competitive monthly payment. So flexibility, patience, and friendliness were key to my positive experience with this dealership. And I am very happy with the car!

juggalofosters8

Feb 16, 2014

Even though I didn't purchase from them, I can honestly say Stephan is the most dedicated & hardest worker ever! The best experience ever! I will definitely be back!

mdjost

Feb 8, 2014

I couldn't have been happier with my experience working with Paul Alfonsi. Paul was prompt and courteous every step of the way. If you want to be treated like a true customer that feels their business is valued, then you need to buy your next car from Suburban Chrysler Jeep Of Ann Arbor. Paul, thanks for helping me find the right car! I will be buying all my cars from Paul in the future.

Solorider88

Feb 2, 2014

Great service, made it easy, worked around my schedule, good trade in value. They made shopping for a car fun. Not a chore. I'd recommend them.

bsidepc

Jan 31, 2014

Ross was friendly, and knowledgable of the Jeep Wrangler Sport that I purchased. We had spoken over the phone prior to my visit and I expressed interest in a particular vehicle that met my criteria. I particularly wanted a black hardtop unit with very little to no test drive mileage on it, and that's what I got!!! Ross came through and met and exceeded my expectations, and he's a real cool dude on top of all that. I will recommend Suburban Chrysler Jeep of Ann Arbor to all family and friends looking to purchase a new vehicle, in large part, because of the service Ross extended to me. Thanks Ross. I appreciate your hard work, dedication, and friendlyness!

smanasco

Jan 31, 2014

Paul was excellent to work with, he did everything in his arsenal to make sure the deal was smooth and easy for me. Call Him.

Cent119

Jan 19, 2014

Paul went above and beyond helping me. His customer service skills were excellent. He worked really hard to get a great deal and perfect pricing! I recommend this dealership and agent to anyone looking for an affordable.

BenJenkins

Jan 11, 2014

I bought my first car from Suburban today and Ross Sears was my salesman. He was very friendly and easy to work with. I would recommend anyone I know to buy from Ross at Suburban.

mathmom5

Jan 8, 2014

A few weeks ago, I wrote to tell everyone about a dealer that went above and beyond for my family. On Dec 14th we purchased a Honda odyssey. However, on the 15th I was in an accident and totaled the minivan. The insurance company called it a total loss! other then a few aches and pains no one was seriously injured I am grateful for that!! Not knowing what else to do and realizing the insurance would cover most of the vehicle, but still leave us with a small bill and no car, I called Paul to see if he had any Ideas. That was when Suburban Chrysler Jeep of Ann Arbor became, more than just a good dealer, but our Christmas Angel!! Paul was able to get us into a 2009 Chrysler Town and Country, and helped us with financing. Again he knew the needs of the family, picked out the perfect car ( I must say it was even better then the last one and that one was great), got everything ready for us and even came in on a day off to accommodate my husbands work schedule. I truly believe that God uses people to fulfill others needs, Paul, was defiantly used by God that day!! A few days before Christmas and we were back on the road in our new (used) minivan and looking forward to a great new year!Our Family feels blessed just knowing that Paul is there for his customers even after the sale!! We are so thankful and appreciative, Paul!! you have gained a customer for Life!! We will never shop with anyone else, and have told all of our friends and family about what you have done for us!! My Car Dealer the Christmas Angel!!!

Tanya

Jan 8, 2014

A few weeks ago, I wrote to tell everyone about a dealer that went above and beyond for my family. On Dec 14th we purchased a Honda odyssey. However, on the 15th I was in an accident and totaled the minivan. The insurance company called it a total loss! other then a few aches and pains no one was seriously injured I am grateful for that!! Not knowing what else to do and realizing the insurance would cover most of the vehicle, but still leave us with a small bill and no car, I called Paul to see if he had any Ideas. That was when Suburban Chrysler Jeep of Ann Arbor became, more than just a good dealer, but our Christmas Angel!! Paul was able to get us into a 2009 Chrysler Town and Country, and helped us with financing. Again he knew the needs of the family, picked out the perfect car ( I must say it was even better then the last one and that one was great), got everything ready for us and even came in on a day off to accommodate my husbands work schedule. I truly believe that God uses people to fulfill others needs, Paul, was defiantly used by God that day!! A few days before Christmas and we were back on the road in our new (used) minivan and looking forward to a great new year! Our Family feels blessed just knowing that Paul is there for his customers even after the sale!! We are so thankful and appreciative, Paul!! you have gained a customer for Life!! We will never shop with anyone else, and have told all of our friends and family about what you have done for us!! My Car Dealer the Christmas Angel!!!

ktsumms

Dec 30, 2013

Great service. Loved that he wanted to solve our negative equity problem! This is my salesman now and in the future! Top notch establishment that goes the extra mile!

Milanite

Dec 29, 2013

My husband and I made an appointment to come in and see what sort of financing deals we could get - after visiting other dealers in Washtenaw county. Our experience with other dealers were not pleasant and we could not get approved, although frustrated we decided to make one last attempt and visit Suburban- and we are both extremely satisfied with todays visit and got approved and our vehicle same day!! Paul Alfonsi was extremely welcoming and understanding of our situation and did his best to ensure we would have what we needed and wanted. Jason Strahan was also extremely accommodating and friendly, having great staff definitely takes the stress out of buying a car. Thank you guys!

JMFoster

Dec 28, 2013

My husband and I made an appointment to come in and see what sort of financing deals we could get - after visiting other dealers in Washtenaw county. Our experience with other dealers were not pleasant and we could not get approved, although frustrated we decided to make one last attempt and visit Suburban- and we are both extremely satisfied with todays visit and got approved and our vehicle same day!! Paul Alfonsi was extremely welcoming and understanding of our situation and did his best to ensure we would have what we needed and wanted. Jason Strahan was also extremely accommodating and friendly, having great staff definitely takes the stress out of buying a car. Thank you guys!

gla6804

Dec 26, 2013

Jimmy was informative, personable and plain awesome. I will recommend him and the dealership to all friends and family. Other staff are kind and welcoming.

akinbakin

Dec 17, 2013

MY experince was great she went outta her way too insure that i got the car i wanted and the quality of car insurance that it needed she also gave follow up calls too see if i was enjoying the car..she a great dealer

NJones17

Dec 16, 2013

I loved my experience soooooooooooooooooooooo much.I loved everything about it. The relationship,the customer service,and just the feeling of them being there to help my the entire process.Paul was awesome I think he should get a front desk and employee of the month with a bonus. I think Jason should get a bonus and 3 day FREE vacation..because he was there for me and Paul with any issues we had.I have referred several friends and even brought a few during my visit. I LOVE Suburban Chrysler Jeep of Ann Arbor and I think everyone should go there. I was very upset when I first came because my situation I didn't think I would be able to get any help or even out of my last vehicle. Paul told me he knew what he was doing and I promise everyone that reads this he does. Thank you Paul and Jason so much you have made my year and giving me the birthday present I wanted.If you ever need a ride look me up.:).

mathmom5

Dec 15, 2013

My husband and I have not purchased a car from a dealer in sixteen years! We were a bit skittish and fearful. However, we needed to get a reliable mini van fast, and at a price we could afford! Paul, was amazing!! He helped us find and finance the perfect mini van in a hurry! He was understanding about our situation and the need for a vehicle quickly! We were unable to visit the dealership in person, Paul Listened to our needs, selected the vehicle, gave us an extended warranty, he even went the extra mile and delivered our new odyssey to us in the middle of a snowstorm! Then, drove another 20min. to my husband's job to finalize the paperwork! He made us feel comfortable, and reassured! He is an honest and trustworthy man, who does his best for his customers! Going the extra mile seemed like second nature to him! However, a dealer willing to go that extra mile in a snowstorm is worth his weight in gold!! I would recommend Paul to everyone!! And I have already!Thank you so much Paul for the peace of mind, the wonderful experience, and the Honda Odyssey! Sincerely,Keith & Tanya Albrecht

Tanya Albrecht

Dec 15, 2013

My husband and I have not purchased a car from a dealer in sixteen years! We were a bit skittish and fearful. However, we needed to get a reliable mini van fast, and at a price we could afford! Paul, was amazing!! He helped us find and finance the perfect mini van in a hurry! He was understanding about our situation and the need for a vehicle quickly! We were unable to visit the dealership in person, Paul Listened to our needs, selected the vehicle, gave us an extended warranty, he even went the extra mile and delivered our new odyssey to us in the middle of a snowstorm! Then, drove another 20min. to my husband's job to finalize the paperwork! He made us feel comfortable, and reassured! He is an honest and trustworthy man, who does his best for his customers! Going the extra mile seemed like second nature to him! However, a dealer willing to go that extra mile in a snowstorm is worth his wait in gold!! I would recommend Paul to everyone!! And I have already! Thank you so much Paul for the peace of mind, the wonderful experience, and the Honda Odyssey! Sincerely, Keith & Tanya Albrecht

Mrmom4drew

Dec 14, 2013

Rick Wresche goes above and beyond to help you through the whole process of buying a car. He is knowledgable and very courteous and professional. This is our 2nd car purchased from Rick, and i would not hesitate recommending someone to see him. You are treated with respect by everyone you come in contact with at the dealership.

Greg

Dec 14, 2013

Great dealership to purchase a vehicle from. Rick Wresche has served me well with our purchases of 2 Jeep Wranglers. His professionalism and dedication are top notch. Would recommend him to anyone looking to buy a car.

larrypm

Dec 10, 2013

Dealership appears to practice the old "bait and switch". That is, the add on Auto Trader add listed features that the car didn't have (Dealer response was "we have no control over the list of options appearing on Auto Trader" and "that is what the disclaimer is there for".) Window sticker on car at dealership also listed features that the car didn't have. Some obvious (no power seat in the car, but the sticker said that it had one) and some that only someone that had studied the owner's manual or knew Subaru's very well would notice. (Dealer response was "We contract with someone to print those for us.") Even the printed KBB price (supposedly obtained by entering the VIN) listed extra value options that the car does not have. The dealer response was "KBB has an error in it." In summary, errors that would tend to increase profit on the sale are not their responsibility.Before I ever went to the dealership, I had been called or e-mailed by 4 different people. (Not counting the acknowledgement of my interest in a car.)We had a windshield sealer applied before we took the car home. It was applied over fresh chips or the chips occurred during the application.

thehulkk

Dec 10, 2013

I appreciated the friendly atmosphere of the showroom. They worked to find the best fit for me financially and personally. I was so impressedI sent my sister and brother in law to purchase their next vehicle. What I liked the most, the service was fast and efficient.

ZoomZoom727

Dec 7, 2013

I had such a wonderful experience. I've been looking to get a new car for a while but kept having issues, but now I'm a proud owner of a 2010 Mazda 3 thanks to Paul Alfonsi. Thank you so much for being so dedicated to your customers and doing your best to keep your customers happy! I know I couldn't be happier! Best customer service I've had!Thanks again

Bgirl6770

Dec 6, 2013

I have nothing but wonderful things to say about this dealership, and the salesmen Paul! My credit is not the best, in fact it's almost terrible. YESTERDAY my car was repossessed, due to my car note being extremely high, and TODAY I went to this dealership and Paul helped me so much, he was friendly, honest, very helpful, and He even Showed his concerned about my last loan/car deal being unfair! I'm extremely happy with my car! I didn't think I would be able to get a newer car considering my situation! My new car is perfect for me, I love it! Not only is my car Really nice, my down payment was very small, and my car note is affordable! If you have credit issues see Paul, he will help you greatly! Thank you so much Paul, and suburban! I'm very pleased! :-)

whitewater960

Dec 6, 2013

I went to Suburban Chrysler jeep of Ann Arbor shopping for a Jeep. Bill Anderson found me the Jeep I wanted and gave me a great deal.

whitewater960

Dec 5, 2013

I went to Suburban Chrysler jeep of Ann Arbor shopping for a Jeep. Bill Anderson found me the Jeep I wanted and gave me a great deal.

MY BIRTHDAY PRESENT

Dec 2, 2013

I loved my experience soooooooooooooooooooooo much.I loved everything about it. The relationship,the customer service,and just the feeling of them being there to help my the entire process.Paul was awesome I think he should get a front desk and employee of the month with a bonus. I think Jason should get a bonus and 3 day FREE vacation..because he was there for me and Paul with any issues we had.I have referred several friends and even brought a few during my visit. I LOVE Suburban Chrysler Jeep of Ann Arbor and I think everyone should go there. I was very upset when I first came because my situation I didn't think I would be able to get any help or even out of my last vehicle. Paul told me he knew what he was doing and I promise everyone that reads this he does. Thank you Paul and Jason so much you have made my year and giving me the birthday present I wanted.If you ever need a ride look me up.:).

kriskurnit

Nov 30, 2013

I was in an accident the Thursday before Thanksgiving, and the next day, I and took my Town and Country to Suburban Chrysler Jeep of Ann Arbor to make an appointment to have the necessary repairs done. Jamie Boyer, the collision manager met me in the service bay, took a look at the damage and explained that he could start the work on Monday but would need my car until Friday since the dealership would be closed on Thanksgiving. I am a wheelchair user and my car has been extensively modified with a lowered floor, ramp, swivel drivers seat, low effort steering and breaking systems. I told Jamie that I would need to call around to see if I could find a wheelchair accessible van to rent so that I would have some way to get around since I had various appointments that week. I said I would get back to him. I explained that I was leaving for Florida the Monday following Thanksgiving and if I couldn't find a rental van, I would have to wait to have my car repaired when I returned. But I much preferred to have my car repaired before I left town. Renting a wheelchair accessible van is not only expensive ($100/day), it is virtually impossible to find one with the same modifications. I did find a van that had a ramp but not the modifications necessary for me to transfer to the front seat and drive myself. But my daughter said that she would be my driver, so I called Jamie to say that he could start the work. When I mentioned that the van would cost $100/day (not including the $95 for pick up and delivery), he said that he would do everything he could to have the van back to me on Wednesday. This is what Jamie did: He sent two people to pick my van up from my house on Monday morning; called on Wednesday to let me know that the van would be ready by the end of the work day (when I asked what time he closed on Wednesday...this is the night before Thanksgiving mind you..., he said "right after we finish your van and deliver it to you); delivered it to my garage on Wednesday at around 6:00. This job was not straight forward due to the modifications to my van. But, in spite of some challenges, Jamie was determined to get the job done by Wednesday night, and he did it. I am so impressed. This kind of customer service is really rare and I am so impressed. Jamie made Suburban Chrysler Jeep of Ann Arbor look like a great company. In my opinion, he should be acknowledged for his service and for his integrity. I personally give him the official "Great Guy" award. Suburban Chrysler Jeep of Ann Arbor has a customer for life. Sincerely,Kris Kurnit

rettarain2

Nov 22, 2013

After dealing with a number of dealerships I went as far as 200 miles to buy my JEEP COMPASS at Suburban of Ann Arbor.Brian Bush was informed, courteous and always available for questions and concerns I had. He not only found the perfect car for me , that met my pocketbook, he went as far as to have it driven all the way to my home for purchase.( A TWO HOUR DRIVE) Now that is what I call service.Thanks Brian for all you have done. You're the best!!!!

vanraada

Nov 22, 2013

I had a great experience with this dealer while purchasing a used vehicle. They were very friendly, gave a very competitive price and guaranteed the vehicle they were selling me.

Retire1

Nov 22, 2013

We had the best experience thanks to our salesman Rick Wresche, He was a joy to work with. We signed up on line for info on line and 2 minutes later he called us. We explained that we were 4 hours away and it would have to be a really great deal for us to travel that far.We were in the market for a Chrysler Town and Country 2013, thinking we could get a good deal in November of 2013. We even were willing to settle for a turned in lease or one that had under 30,000 miles. Rick Wretche got us into a brand new 2014 that we could afford and even added a 6 year warranty, for a minimal amount. He also added a Lifetime Maximum Care package that offered many benefits that are not normally covered. He added a window application that really helps to see in bad weather. A paint sealant was added to protect the beautyof of the car for many years to come. We are a retired couple and keeping the car as pristine as possible is very important to us. We decided to come to Suburban to see and buy the car and Rick and the Service dept. had the car showroom ready by the time we drove the 4hrs to get there, Impressive. The paperwork was made easy and handled in a timely manner. We would not hesitate to deal with this dealership and especially our salesman Rick Wresche again. I would highly recommend Rick as he actually made this experience very fun.

jessicayates9180

Nov 20, 2013

I have to say that these guys did the most awesome job for me. I have been to so many other dealerships and my credit isn't that great. They were able to get me a finance rate 10% lower than what I was currently in. They were able to give me twice as much for my trade in than any other dealership offered and the down payment was only $500.00. That, to me, is amazing and both of them have outstanding customer service skills. I would highly recommend this dealership to anyone who is looking to purchase a vehicle whether new or used. These guys go above and beyond and they are just in general great people to work with. They made the process very simple. I appreciate the both of you and keep up the awesome work!!!!!!Jessica Yates

AngelaPearson

Nov 20, 2013

This dealership is one terrific place. The staff is very friendly and my salesman Paul is a true miracle worker! I had a situation where I was upside-down in a car that started breaking down on me before I was finished paying for it. I didn't think I could qualify for anything but Paul not only got me qualified for a great car, he did so with a payment I can afford! I work pretty far from home and needed reliable transportation Paul did that for me, I trust him and he will be the only person I purchase from in the future. Thanks so much Paul and thanks Suburban!

JoFone

Nov 20, 2013

Excellent service, friendly and professional. Teresa took time to understand my needs and make recommendations. I was given lots of opportunity to review both new and previously owned models, including test driving models in each category. Being from overseas this was the first time I'd bought a car in the US, Teresa explained some of the basics on how things work around here which was very helpful. Overall a very pleasing experience and I'm delighted with my purchase.

Marythayer

Nov 17, 2013

The level of customer service and professionalism displayed by my sales person Ross was more than exceptional. He was extremely informative on the Jeep Grand Cherokee packages and options as well as very educated on the services available at your dealership. It is not often you find an individual so well developed in the comprehension of their business. It is a refreshing improvement on today's service to the public. I did not end up purchasing a vehicle at your dealership, but only because I was in the beginning stages of researching a new car.In the very near future when I do, I will come back and purchase my car from Ross. He's great!

amaurus

Nov 17, 2013

All communication and transactions from start to finish were absolutely flawless I couldn't have asked for someone better to help me. Thank you for everything!

SarahLynne

Nov 16, 2013

I am not big on giving reviews, but after my experience working with Paul Alfonsi I have to take a moment and let everyone know of my experience. I have been going through a difficult time the last few years, but working at getting myslef back on track. I was becoming discouraged when I was in the market to get a car. Unfortunately, I had a few hiccups with my credit and felt like I was just hitting a brick wall. I have a hard time trusting salesmen and I explained I had tried at other dealerships and it just wasn't working for me. Paul asked what I was looking for and told me he can help and well, he did! I now have a beautiful car and can't wait to make my first payment, something I didn't think was possible after being told no, no, no. Paul said I can help you and he did. I will be recommeding my friends and family and Paul Alfonsi, to you I say Thank you, thank you, thank you.

smackie863

Nov 15, 2013

MY NAME IS ALI MACKIE I WAS REFFERED TO THIS DEALER FROM MY BROTHER WHO PURCHASED A 2008 FORD EXPLORER I LOVED IT WHEN I SEEN IT I SAID I WANNA GET A NEW TRUCK ALSO SO HE SAID PAUL ALFONSI IS THE MAN TO GO TO I SAID I DONT TRUST TO MANY PPL HE SAID TRUST ME SO I WENT DOWN THERE MET MR ALFONSI HE SAT ME DOWN TOOK MY INFO AND SAID WHAT U LOOKIN FOR I SAID A BIG STRONG SUV FOR MICHIGANS SNOW SO HE SAID OK AFTER GOING BACK N FOURTH LOOKIN AT CARS I DIDNT LIKE NONE OF THEM HE CALLED ME THE NEXT DAY LIKE HEY I GOT A TRUCK YOUR GONNA LOVE I SAID YA YA OK SO I WENT THERE AND SURE ENOUGH I LOVED IT. IT FIT ME PERFECT. SO I THOUGHT I CAN NEVER DRIVE IT OFF THE LOT BECAUSE I HAD NO CREDIT SURE ENOUGH HE CALLED AROUND BANKS APPROVED AND I LOVE MY NEW TRUCK NO PROBLEMS AT ALL SO I JUST REFERED A GIRL FRIEND TO HIM AND SHE GOT A BEAUTIFULL 300C THAT SHE ALWAYS WANTED BOTTOM LINE AND TO MAKE THIS SHORT PAUL ALFONSI IS THE MAN AND THANK YOU SUBURBAN JEEP TEAM FOR HAVING SUCH A AWSOME REPRESENTATIVE TO HELP PEOPLE LIKE MY FRIENDS FAMILY AND I.

sandralbrown1

Nov 12, 2013

Unlike other dealerships, the employees worked with me to find the perfect car with the best rebates since I was upside down with my trade. They were able to secure financing for my brand new car and I spent less than an hour in the dealership. I definitely recommend this dealer.

bcarp40

Nov 10, 2013

Can't say enough regarding the experience I had working with Paul Alfonsi and the staff at Suburban Chrysler Ann Arbor. I was looking for a specific vehicle, Paul was relentless in his effort to not only locate the vehicle I was looking for but also sold the car to me for a fair price and without any hidden costs. Paul had all the paperwork ready for me at the time of our appointment and was thorough in explaining the process. The entire car buying experience lasted less than 20 minutes once I arrived. Paul and the staff at Suburban have earned my business and I will recommend them to family and friends who are in the market.

bmarena

Nov 6, 2013

Paul Alfonsi was very courteous and and professional in assisting me with the purchase of my 2014 Jeep Patriot. My experience at this dealership was very smooth and stress free! Once I took the vehicle out for a test drive I was hooked! Paul was able to obtain financing for me, at a low interest rate, so that I was able to drive my new Jeep home the very same day. Kristal Smith, the internet coordinator, was very friendly, kind, and helpful as well. Everyone made me feel so comfortable and answered every question I had. Best of all, I received a great deal on my new Jeep! I plan to continue being a loyal customer of Suburban Chrysler Jeep Dealership and will definately recommend this sales team to all my friends & coworkers.

gsaxer

Nov 5, 2013

Great salesman, willing to work with me for what I needed, and was extremely knowledgable. This was my first car I have purchased and he made a nerve racking process easy.

hclaar

Nov 5, 2013

We spent a nice Saturday afternoon with very efficient and friendly people at the dealership. We have bought cars at this dealership before (under different ownerships) and have had very good experiences. The staff was most accommodating and informative. We were able to get a loan on the spot at a very good rate. I appreciated the good relationship the staff has with one another as well. All questions were answered and the car suits me just perfectly!

Gavin

Nov 5, 2013

Great salesman, willing to work with me for what I needed, and was extremely knowledgable. This was my first car I have purchased and he made a nerve racking process easy.

Calan Wemyss

Oct 26, 2013

Ross Sears was extremely helpful and polite. He worked hard to get me the car I wanted at a price I could afford. I would highly recommend him and his team to anyone looking to purchase a new or used vehicle.

Calanwmusic

Oct 25, 2013

Ross Sears was extremely helpful and polite. He worked hard to get me the car I wanted at a price I could afford. I would highly recommend him and his team to anyone looking to purchase a new or used vehicle.

NPME06

Oct 25, 2013

We had a great experience from the moment we walked into the dealership. Everyone was friendly and helpful, and nobody was pushy! The original pricing was off, which was a bummer, but we still got a great deal.

jr1973

Oct 21, 2013

Great people! Ross answered all my questions and was helpful with suggestions on cars I might be interested in. I have a good idea of what I want and will definitely get it from them!

blackrover2005

Oct 21, 2013

Wen't in to check out two vehicles I was interested in. Kirk helped me out and was fantastic. Was able to test drive both cars at that time and was able to start the paperwork on the one I wanted. Was even able to help me get into it when I had to return my rental even though only a portion of the payment was made. Great service and a great team.

Brooke vandekerckhove

Oct 20, 2013

I had a great experience at this dealership. I am a first time car buyer and these employees made it so easy for stress free for me. I had fun picking the car out, and also had a great time with the employees. Being a first time car buyer made me worry about what to expect for prices and rates, but the suburban dealership of Ann Arbor made everything so worry free for me. I was clear on every detail about the car, price, and also contract. I would recommend these guys to everyone out there. They all did an amazing job helping me out today!

brooken1234

Oct 19, 2013

I had a great experience at this dealership. I am a first time car buyer and these employees made it so easy for stress free for me. I had fun picking the car out, and also had a great time with the employees. Being a first time car buyer made me worry about what to expect for prices and rates, but the suburban dealership of Ann Arbor made everything so worry free for me. I was clear on every detail about the car, price, and also contract. I would recommend these guys to everyone out there. They all did an amazing job helping me out today!

Lazer7

Oct 18, 2013

Great experience and great staff that was very helpful and respectful in helping me find the right carWorked hard to get me the right car at the right price.

doreendwyer

Oct 12, 2013

I was very pleased with everyone who worked with me.I have bought several cars in my lifetime and this was the first time I only went to one dealership and got the satisfaction I was looking for.I will recommend Suburban of AA to anyone I come across new car shopping.I couldn't have asked for a better team than Bill Anderson,Michael MacEachern, and Eric Brower. Thank You gentleman you were very helpful

jmduaw

Oct 11, 2013

Great experience,Teresa Tomassi was very knowledgeable about the Jeep Wrangler, she was friendly, very helpful and we enjoyed working with her. Teresa met all our requests including finding us a way to test drive two different models so we could reach our decision as to which model to buy. The ordering process, test drives and delivery process was fast, simple and painless.... As it should be. Even the financial representative and the loan process was quick, and easy. Overall great experience. Thank you so much and keep up the great service!Julia Daugherty

DFJason

Sep 11, 2013

Working with Brian and the team was like a dream come true for my wife and I. After scouring all the dealerships in Jackson, we were ready to give up. I found a van that I was interested in online and called the dealership. I explained the parameters of our pre-approval to Brian and he got to work. Not an hour later I got a call back saying that he had a vehicle literally just traded in. It didn't have EVERYTHING we wanted, but he saw to it that we got the DVD player installed for our girls in time for our trip up north! Brian kept in touch via phone, email, and text; whatever it took to get the job done! He even touched base while he was on vacation to make sure things were going smoothly. I would (and have)recommended Brian to friends and family; and this guy should teach a class on customer service excellence!

asied13

Aug 31, 2013

We've purchased 2 cars from them in the last 3 months due to their exceptional customer service and knack for making sure we get exactly what we are looking for at the price we are looking for. What could have turned into an awful first experience due to a new and inexperienced salesperson was completely turned around by Eric, so much so that we told him we'd come back when we were in the market again. Brian went out of his way to make our 2nd experience as easy as possible. Highly recommend working with these guys, they will make sure you are 100% satisfied.

Howellj9

Aug 21, 2013

By far the easiest new vehicle lease that I have ever gone through. Eric and his team went above and beyond on every facet of the process, and even delivered the new truck to my home. Highly recommended to everyone considering a Chrysler or Jeep!

blaron

Aug 21, 2013

I could have not asked for a better experience with buying a new car. I went there hoping to get a new car but knowing that my credit was in a rebuilding phase I was not sure what to expect. From everyone involved including Eric I di not feel bad about my credit situation. They treated me with such respect and dismissed the credit issue. They were honest more honest through this process than I have ever experienced. Teresa did everything she could to make sure that Me and my wife would have a new car. They went over and above which is so appreciated. I would recommend them to anyone no matter here you are with credit they will give you first class service. I can not say enough about my experience 5 star all the way!

Happy customer

Aug 21, 2013

I could have not asked for a better experience with buying a new car. I went there hoping to get a new car but knowing that my credit was in a rebuilding phase I was not sure what to expect. From everyone involved including Eric I di not feel bad about my credit situation. They treated me with such respect and dismissed the credit issue. They were honest more honest through this process than I have ever experienced. Teresa did everything she could to make sure that Me and my wife would have a new car. They went over and above which is so appreciated. I would recommend them to anyone no matter here you are with credit they will give you first class service. I can not say enough about my experience 5 star all the way!

canolick

Aug 1, 2013

I have never had a sales team go above and beyond like Kirk and Eric did. I told them what I had to work with and they made it happen.I would highly recommend Kirk and Suburban Chrysler Jeep of Ann Arbor.

Carole

Aug 1, 2013

I have never had a sales team go above and beyond like Kirk and Eric did. I told them what I had to work with and they made it happen. I would highly recommend Kirk and Suburban Chrysler Jeep of Ann Arbor.

zyx3kc

May 25, 2013

After a year of researching and shopping around for the truck that I really wonted, I was worried about high pressure sales. I was in Ann Arbor ,MI on a Sunday visiting my mother on mothers day, and I happen to see the exact truck I was looking for at Suburban Chrysler Jeep on Stadium Blvd, I checked it out real good and I went back on Monday. I looked it over real good again for about 45 min, I seen sales people walking around and they just said " Hi how are you, if you need anything juts let them know. I checked it out for about 15 more minutes and thought there is no pressure here, and I really wonted to drive now. This long story short after meeting ( Kirk Trost ) we spent time test driving and going over the vehicle I bought it and had the best car shopping experience I have ever had. And bottom line I saved Thousands. Thanks Again to Kirk Trost " and Suburban Chrisler Jeep.

DRMahesh

May 16, 2013

I got a reasonable deal. Kirk Trost was very professional, patient, courteous. Dealership did push me into wrapping up same day which was unreasonable due to distance I was away from it- was coming in from Ohio. .

springpeeper

Apr 20, 2013

I was looking for a Jeep and found an online add at Suburban of Ann Arbor. I called and set up a time for a test drive and Kirk was the dealer. He was very helpful, answered all my questions and I was able to buy and drive home the Jeep I wanted the same day. Kirk and the other staff made the process go very smooth.

juliann615

Apr 14, 2013

After test driving many sedans at other dealerships, I decided that reason nothing was right was because I really wanted a Jeep. I found one online, emailed, and set up a same day appointment to test drive. Gary was great from the start. He was very patient and answered all my questions. This became an emotional transaction for me for many reasons, but Gary never lost his professionalism. He was great! I highly recommend Gary and Suburban Chrysler Ann Arbor.

mykaburley

Apr 1, 2013

From the time I submit an online inquiry for information to the time I drove my new car off of their lot, dealing with Suburban Ann Arbor has been an incredibly pleasant experience! After sending the online request for more information, I immediately received an email offer for a $25 gift card should I decide to come into their offices. Not if I purchase, not f I test drive, but just for coming into their offices. Plus #1The first time I spoke with Lindsey, she was so chipper and sweet sounding! I never would've imagined that she'd be in car sales! LOL... I was looking into two different vehicles within the Suburban automotive group, and I wanted to test drive both. Lindsey suggested that she have the car delivered to the Ann Arbor location to save me the trip. Plus #2!Upon arriving at the dealership, I just felt like they enjoyed my presence. Now, it may be very true that they act this way with every customer, but at the time, I felt as though I was the ONLY person that mattered! Plus #3!!Of course I decided to purchase my beautiful 2008 Cadillac CTS from them, and before they gave me the keys, Lindsey PERSONALLY took the car to the gas station for a fill-up! I thought that was very sweet because there had to have been a gagillion other things that she could be doing, but she wanted to make sure my wheels were road-ready! Plus #4!!!Mark had to be the most low-pressure salesperson that I've EVER met! He made me feel extremely comfortable, was very personable, and just seems like a fun guy to be around! I don't think buying a car from anyone else would have been as good of an experience! Plus #5!!!!I could go on and on, but what really made me fall in love with this dealership takes the cake.... They sent me COOKIES!!!!!!! What dealership does that?! THEy sent me a huge box of AMAZINGLY DELICIOUS cookies that I am dying to get more of! I guess I'll just have to wait until I am in the market for another vehicle, because I'll CERTAINLY take that trip to Ann Arbor just for the friendly faces at Suburban! =)

hglenbetts

Mar 31, 2013

Kristin, the internet sales coordinator set us up with Gary. he was very helpful and we never felt pressured to make decisions before we were ready and tried to sell us something we didn't want. Gary's style of selling made us feel comfortable through out the entire process. I've already given Gary's name to friends, and hopefully they will make the drive to A2 for their next purchase.ALSO!!! Kristin is a champ! Her communications, both on the phone and on line, were what brought me down to your dealership. She even replied to an e-mail on Sunday, when I fully expected not to have a reply until the next business day. As someone who makes there living in sales, I know the importance of a strong support team, and Kristin is it! Thanks to both Gary and Kristin for making our buying experience actually enjoyable.Glen & LindaMilford, MI

kvo1976

Mar 28, 2013

Vince made my purchase the most stress freecar buying experience I have ever had. He was attentive to every detail. I would definitely tell any family or friends that are looking to purchase a new or used vehicle to check out Suburban Chrysler Jeep of Ann Arbor. And to also see Vince for the purchase. Thanks again Vince. This Dealership is top Notch above the rest. It deserves the highest rating possible. Kevin Van Orman.

bethmaloney

Mar 26, 2013

We recently purchased a Town and Country minivan and Kirk Trost was the salesperson who worked with us.Kirk was fabulous: very patient, very thorough in finding out what we wanted (this was our first minivan) so we had a lot of questions. We also needed to purchase our new vehicle quickly and Kirk did everything possible to expeditethe process for us. This was our first American made vehicle in many years and we have been very pleased with the service we have received at this dealership.

jubulee1

Mar 22, 2013

This is my first purchase from a car dealership, Kirk was patient he held the car for me and made sure I had a ride to the dealership when I needed it. Rick is a finance specialist he was able to get me a SUV and gave me great advise!! Overall, great experience:)

tbachakes

Mar 16, 2013

So I went into Suburban Chrysler Jeep to look at prices for Jeeps. I have always been interested in one. Gary Hart helped me out through the process. I told him I wanted to see what the numbers would be and see if it was even possible for me to lease a new car. Mind you I already had a car which I owed money on and they took over the lease on that car which made it more appealing for me. We test drove a 2013 Jeep Patriot, beautiful car! It had more than what I wanted and needed in a car. Drove smooth. Gary walked me through the process and didn't pressure me to sign anything. I told him I don't want to be pressured to do anything right now. He was very patient. The only thing I will say bad is that they may try and pressure you but Gary talked to his team and told them to step back while I made the decision. Richard Goodman came over and showed me numbers when I asked to see them to see what the difference was. I was looking at one from novi which was about $10 less than what I got here in Ann Arbor. Overall, I am pleased that Gary helped me and was very very patient. He wasn't pushy and didn't pressure you at all. I will be going back.

rhawkin6

Mar 15, 2013

The reason we ended up buying our Jeep from Gary was his amazing customer service! He was friendly, fair, and always got back to us. We needed a car right away but we never felt like we were being pushed to settle. We got what we need and what we wanted! Thank You Gary!

JeremyVanOrman

Mar 14, 2013

Vincent made this car purchase the most stress free and enjoyable car purchase my Wife and I have ever made. We went in hoping to do one thing and when that did not work out Vincent was able to make a suggestion and help us achieve our goal. He is a very humble and honest person. Any questions or concerns we had he was able to answer quickly. I will definitely do business with this dealership and specifically Vincent again. A++++

mazzonm

Mar 12, 2013

Vince is a honest, straightforward young man who is great person in sales and listens to his customers needs.That why I bought my car from Vince and would Highly Recommmend you buy from Vince also.A+++++

thisoldfender

Mar 11, 2013

To be honest, I was waiting and ready for Gary to try to hard sell me on this Town and Country, Face it, I'm not your average customer, I did the research, and walked in looking to blow someone out of the water. So when Gary introduced himself, I figured I had my target... I guess all I can say is "My Bad" As cranky and hard nosed as I was, He was courtious and patient, not to mention very knowledgable about the car. Here's a salesman who not only blew ME out of the water, but went above and beond to make sure It's what I really wanted. you can bet your rear end I'll be recomending him to my friends and family. You folks at Suburban Chrysler Jeep, should probably chain this one to the showroom. He's a keeper.

spawelcz

Mar 11, 2013

This was my first car purchase, and everyone was very helpful and friendly at the dealership. They held the car for me, were very patient with me, and I was able to leave the same day with the vehicle. It was an overall very good experience at the dealership.

gspopa

Mar 11, 2013

Gary made buying my Jeep fun. He made every effort not to inconvenience me. I bought my new Jeep on my schedule with NO pressure. They even had to go to Wisconsin to get the specific Jeep I wanted, no questions asked.. Buy your next car from Gary and Suburban Jeep of Ann Arbor you will not be disappointed!!!

denisemf

Feb 27, 2013

Gary seems like a nice guy, but did not hold up to his pricing he quoted online. Went to dealership on Thursday night and made arrangements to pick up vehicle on Friday. Was called Friday morning that they made mistake was going to cost $15/mo more, I ok'd, then on Friday afternoon got another call that that vehicle was sold and there were no vehicles available???? Really? Did not buy from this dealership.

michaelduncan

Jan 18, 2013

My registration paperwork was never filed and now nearly 6 months after I have purchased my vehicle, I still can not obtain a tag. The dealership refuses to help me! I have filed a complaint against them with the BBB as a result of this. I can not drive an unregistered vehicle for fear of my vehicle being impounded! If I could return it, I would. I am making payments on a vehicle that I can not legally drive!

carolkarr

Dec 29, 2012

was an over all great experience, got the Jeep I wanted. Gary was wonderful, excellent and thoughtful customer service. I will definitely go back to this dealer and Gary again when in the market for another vehicle.

Jeepguy1988

Dec 11, 2012

Gary Hart was awesome, he helped me pick out a jeep liberty. I was originally there to get a compass or patriot but he got me a great deal on liberty and I could not refuse, the more expensive liberty turned out to be around the same price as the compass/patriot after getting employee pricing and a rebate. I was more than pleased to get a liberty that I thought was out of my price range. The next week when I stopped by to fill out paper work they washed and cleaned my Jeep!

annmarie5505

Dec 8, 2012

Wonderful experience from everyone! Rome was able to give me a great interest rate, then called the bank and got an even better one! Mind blown! Vince was great to communicate with through email, and put me in touch with my main salesperson, Josh. Josh was wonderful, very upfront without a hard push at all. Truly a great team, and a great experience! I have told all my friends how great this dealer is!!!

4chilis

Dec 4, 2012

Great experience; best process for buying a car ever! I checked prices with 3 dealers on the internet. Suburban immediately emailed and called me. The internet specialist connected me right away with my sales person, Josh Cooley. Josh was prompt and on point. He located the car I wanted, worked with me on the price and made the whole process very easy. Ramiro Moreno in the finance department worked with me and got me the best financing possible. I ended up with a significantly lower rate than what the other dealer quoted me. Overall great experience, and I LOVE MY CAR!!!

gunny119

Nov 26, 2012

I worked with salesman Gary Hart when I bought my new Jeep. I needed to shop online due to extensive travel for work so I was not the easiest customer to contact. Gary was patient and worked very hard to get the vehicle I wanted and it was a very specifically equipped vehicle. He made it work during a very hectic time for me and he worked with me for the best deal so it made it worth my time to drive 2.5hrs from home to buy at Suburban. When I went to pick up the vehicle there was a major sales event going on and the dealership was very busy but that did not stop them from treating us like we were their #1 priority. The whole staff and the facility was top notch. Besides Gary I have to give special mention to Stephanie who finalized the paperwork for me. She made the paperwork, license transfer, etc as smooth as silk and it was very busy. She was awesome (and I generally hate the paperwork when buying a new car).Also, my father went with me to pick up my car and everyone treated him so well that we expect him to get his next car at Suburban too. They really won him over.This was a great car buying experience.

mbrijack72

Nov 10, 2012

Richard was very helpful with our purchase. "Curly" took our info and we told him what we needed and what we could afford. He told us ok and 24 hours later we were driving off in our new car with the terms I wanted. I would recommend Curly to anyone who is looking for a good deal.

evinardi

Oct 29, 2012

My experience was great. Friendly staff and great price. I got a great deal in my trade in. I went in to purchase a used car and ended up getting a brand new Jeep. I'm happy with both my purchase and trade in nas well as the service.

Rac48103

Oct 25, 2012

Ashley was exceptionally helpful and patient. I appreciated her friendliness and desire to make sure that I was ultimately happy. She wasn't pushy or stereotypically "smarmy" - rather, I found her authenticity refreshing! Additionally, I enjoyed her attitude and sense of humor. Never anticipated laughing so much during the process! Love my new car and you can bet I will be back near the end of my lease. Thanks for making a positive difference in my car buying experience!

Mepra UU

Oct 12, 2012

I walked in off the street, looked over the cars on display, and Ashley came right on up and introduced herself, asking to be of help. No pressure. No discomfort. I hadn't settled on anything at this point but had a range in mind (and even other makes). We talked about the sorts of things I was interested in at other dealerships and came up with comparable things here. Turned out, after exploring a few options, that I was focused on the Jeep Wrangler. Test drove a couple of these (2 DR & unlimited) and I went off to talk with my wife. Nice follow-up call a few days later. Again no pressure, but real sincere interest. Long story short: I went with a Wrangler Sahara 2 Door -- every step of the way, Ashley worked with me, made me feel comfortable, and set up a package that fit both budget and needs. Great working with these folks on pricing and the whole thing. The whole team is great. Ideal for folks who may not be gear heads (though gear heads would certainly enjoy this place). Feels real home town. I am very pleased!

Ricki_Ann

Sep 27, 2012

Gary was very friendly and accommodating. Gary (as well as some of the staff) stayed 2 hours past closing time to quickly get all of our paperwork done so we could drive out of there with a brand new Jeep Wrangler!!. We were able to trade in our SUV as well and they paid the highest price out of anybody else we had dealt with. I really liked the way the whole team treated us. I would recommend Gary Hart and Suburban Chrysler Jeep of Ann Arbor to anybody looking for new or used vehicles. It was a wonderful experience.

09'EscapeOwner

Sep 19, 2012

I found the vehicle I was looking for online. I called to inquire about the very low price and to make an appointment to see the vehicle. I was greated by Gary and took it for a test drive that evening. The next day, the business manager did his best to find me financing at a low interest rate. Everyone was very willing to work to get me the best deal possible. I now have my Escape that I've wanted for a while and got an awesome deal. I will definately be back when I'm ready to trade up in the future.

fugawi2002

Sep 17, 2012

Ashley was very responsive to all my requests and questions. All the staff were very respectful and courteous, pleasure to do business with the dealership!

thndrlight

Sep 6, 2012

This dealership was extremely friendly from the outset of my visit. I called ahead and made an appointment to see a certain vehicle. Upon arrival the Honda Pilot was waiting up front. Alan was very easy to talk to and very patient as I had my the children with me. The secretary played with my boys and held my baby daughter so I could get the deal done. Overall a great experience!

matt.fitzgerald.129

Aug 22, 2012

I went up to look at the 2006 Mustang GT. Ashley Laeder had me out driving the Mustang off the lot that day. Great service all the way around. Thank you Ashley and Suburban

helioanavarro

Aug 13, 2012

Alan Arday was very helpful, extremely patient, clear and honest during our business. I would certainly recommend him to friends interested in buying a car at Suburban Chrysler Jeep of Ann Arbor. We are happy with our purchase and the whole business process, from beginning until delivery with plate and title. I recommend this Suburban for buying a car.

Trinips22

Aug 13, 2012

I had a great experience with Ashley and the whole team at suburban! I can't wait to work with them again in the future!

tabbaasco

Aug 10, 2012

Gary Hart showed great knowledge about the cars and especially a lot of flexibility with regard to what I was looking for. In the end, he found a very slightly used 300C at a good price. I love it.

Wdavis1981

Aug 4, 2012

Gary was great. A+ experience from start to finish. Great vehicle for a great price. Will defiantly shop for my next vehicle at Suburban Ann Arbor.

Will Hassett

Aug 4, 2012

Gary is an expert in his field. He is one of the most consistent people I have ever met...impeccable integrity and genuinely very likable.

kloverend

Aug 3, 2012

My husband and I have never enjoyed such an easy and pleasant time purchasing a new vehicle! Low pressure, no hassles, and great attention to customer service. Ashley made the whole process feel like we were working with a friend we'd known along time. She went above and beyond our expectations, even staying late in order to get us into the new van that day. We will certainly reccomend her to anyone who approaches us about where to go or who to see whening wanting to purchase a vehicle.

gsiva.kkr

Aug 2, 2012

It was a pleasant buying experience with Suburban dodge Chrysler Jeep of Ann arbor. Allan Array and team provided excellent service and made my buying experience wonderful. The financing bank interest rate was very high. If this was negotiated well with the bank will be extremely happy. I bought a Dodge Grand Caravan which was handed over to me well detailed and nice condition with a full tank of gas. Yet to collect the titile and plates hope that experience as well nice

Ron slone

Jul 24, 2012

Ashley did a great job- she worked withe me months beforehand and I came back. Rob did a superb job as well- this deals hip operates much better than Naylor-professional.