Used Cars for Sale at Suburban Chrysler Dodge Jeep RAM of Troy in Troy, MI

Daniella Maniaci

Oct 16, 2016

Went to get my oil changed and tires rotated. Service was timely and reliable. I would defiantly recommend again.

Hayden198

Oct 14, 2016

Brought truck in for warranty body work. Delt directly with service manager the entire time. After warranty work was approved they failed to order any parts to do the work. After 5 weeks I returned to dealer to see what delay was, service manager still had paperwork but never ordered parts. Once parts were finally ordered they forgot to get them painted. After almost another 3 weeks the parts were finally painted and ready but they failed to notify me for installation. Finally got parts installed, picked up truck, and found orange paint on my front bumper (I have a black truck). So not only did it take over 2 months to do a simple hood replacement someone hit something with my truck too.

Jfazjeep

Oct 11, 2016

They have a sign, express oil change. An hour and a half later......I go to pay, price tripled. Didn't tell me on my first oil change that I need synthetic oil. Then guy starts to leave me at cadhier, I see a scribble on paper about a nail in my tire. I ask hey what's this? He has no clue. Another guy comes out informing me of a nail and they can't repair. I need to buy one tire $200!!! I was pissed left. Took to my reliable Belle Tire. Nothing wrong at all!!!! I am female, raised by mechanics in my family. I'm not dumb. I will never set foot in this place again!

GeorgiaJC

Oct 10, 2016

I just relocated to Michigan 4 months ago. I needed a vehicle for the winter. I have purchased a few vehicles in my life. The used vehicle I purchased was actually DETAILED ! It was not just washed, it was detailed ....... amazing. The I was given the details from CARFAX without asking. Then was shown the details of the car inspection and oil change. Superior communication was given by the sales person Steve through the whole process. I will be back to purchase more vehicles

HellcatHappy

Sep 28, 2016

I found this car via Autotrader, and called the dealership in Troy, MI. I was lucky to be connected with an exceptional Sales person, Rick Larue. Rick discussed the price of the car listed on Autotrader and reduced the price even further. I decided to purchase the car from his dealership. Everything from start to finish went VERY smooth, and Rick accommodated my additional requests for ordering a full size spare tire , and tire jack assy. When I flew out to pick up the car it was in pristine condition, freshly detailed, and ready to go, even gassed up! I couldn't have been more pleased with all of the service and expedited paperwork they did in advance of my arrival. I can't say enough in praise of Rick Larue, and Suburban Chrysler Dodge Jeep Ram of Troy for their exemplary service and sales experience.

Happy Jeeper

Sep 20, 2016

Traded in my Chrysler 200 for a Jeep Patriot and requested a special color. Bill was able to get everything taken care of above and beyond my expectations. Bravo to Suburban Chrysler Jeep off Troy and Bill Messina!

David Bidinger

Sep 11, 2016

I would and already have recommended this dealership and my salesman Glen. The dealership is one of the nicest I've been to and Glen could not have made my experience with the buying process any easier. He has me a customer for life.

Don Sarna

Sep 9, 2016

Have purchased several vehicles from Suburban and get maintenance service. Always a good experience.

HIR

Sep 8, 2016

Alan Bradley was very knowledgeable and helpful when I recently leased my 2017 Pacifica. He worked diligently to get to the price point I was looking for. I would recommend him to anyone I know looking for a Chrysler vehicle.

J Lee

Sep 7, 2016

Hate the process, but I had to do it. After dealing with 6 different dealerships. 3 in person, 3 online/phone (not all bad), I finally got what I needed and wanted . Customer service was top notch! Highly recommended.

CHAD

Sep 1, 2016

Easy peasy service. Maintenance on our truck was in and out.

Beverly Hochberg

Aug 27, 2016

I was given an appointment for the date and time I requested, There was no waiting time when I arrived. The facility is spotless. The staff is great especially the service manager George. All maintenance was completed quickly and exactly as I requested. The waiting room was comfortable and even had great wi-fi reception. I trust this dealership to always respond in a timely and accurate manner. They have not let me down!

Mister H.

Aug 27, 2016

Recent LOF and car wash. Always happy with the service.

mel123

Aug 26, 2016

I have received excellent service from Steven Breemeersch. I would highly recommend him to anyone i know that is looking for a Chrysler vehicle. He was very knowledgeable and honest when answering any of my questions about my purchase the 2016 Jeep Wrangler. Always communicated with me about my purchase to make sure i was highly satisfied.

Kenneth Kincannon

Aug 25, 2016

The recall work that needed to be done was completed on a timely basis.

Tanisha E

Aug 22, 2016

I brought in my T & C for collision work. It was completed withing the estimated time. I was kept informed on the repairs as well.

Steven Sic

Aug 19, 2016

over 2 hours for an express oil change? really guys??

hhuang

Aug 18, 2016

Very good experience. Nice staffs, very helpful and friendly

christy

Aug 18, 2016

I have been SCAMMED and completely mistreated by this dealership. I bought a $16,000 2009 Ford Flex with only 45,000 miles and a CLEAN carfax, on July 23, 2016 (25 days ago!). By 6am August 9th (beginning of the 16th day) it would not start due to the anti-theft shutting my car down. Now they won't assist me nor return any phone calls to myself, my boyfriend nor the local Ford Dealership fixing my car. They talk about taking care of their customers, they talk about integrity but are willing to screw you with a lemon. They gave me only 1 key to begin with and now I have had to purchase 2 keys (2 keys are required in order to reset the system) due to the original key I was given was defective. I have only been able to drive my "newly purchased" car for 15 days and it's been in the local Ford dealership now for 10 days. No help, no calls & no standing behind their vehicle. They could have been gracious and offered customer service but we have only been met with rudeness from our sales person to the sales manager on the day the car stopped working as we were to leave on our family vacation to Michigan Adventures. Now with calls to Ford Customer service, the BBB, Wells Fargo, a " lemon law" attorney and along with filing a complaint with the Attorney Generals office hopefully I will get some assistance soon. Please understand I love this vehicle and spent 3 weeks looking in Michigan, Wisconsin, Indiana & Ohio for a low mileage Ford Flex with a clean carfax and test drove this vehicle twice, this was not a rash decision on my part.

Andrew Lavigne

Aug 16, 2016

Rick LaRue was great. I walked in just to get some info on a Friday. On Monday I traded my Wrangler for a new grand cherokee. No pressure, transparent, friendly and got a good deal.

Barbara Bahri

Aug 14, 2016

excellent service/repair from service manager and service representative

Ryan Coon

Aug 13, 2016

I worked with Max Dombeck and I had excellent service at this dealership. The process was smooth and I highly reccomend going to Suburban Chrysler Jeep Ram of Troy.

JBBDurango

Aug 12, 2016

Had a great experience! Service was great as always.

John Reddy

Aug 10, 2016

quick, personable, confident. More words are simply superfluous. Ya, de, ya, de, ya, et. The vehicle is leased.

Fabiola Kitto

Aug 9, 2016

Excellent customer service and it was a fast process too!

Brenda Beasley

Aug 7, 2016

I would refer them to everybody I come in contact with

Robin Silveri

Aug 7, 2016

Our salesman was Glen Cambell and he could not have been nicer. Very knowledgeable about the different models. I will definitely return and recommend.

Laurence Keisling

Aug 6, 2016

Efficient Service and Courteous Treatment by Employees.

Beverly Peterson

Aug 5, 2016

It was really quick today. I like the new improvements to the place looks good.

Nancy Donovan

Aug 4, 2016

Car was in for recall and oil change. Everything was done in a timely manner .

Roosterman

Aug 2, 2016

Good experience with my salesman Randy Felhaber he's a super guy. the only thing i was dissappointed with was the poor job of preparing my car for delivery

Gary Hendrien

Aug 2, 2016

Every time I've been to this dealer they've been great and I've never had to sit there half the day waiting they're on it not many dealers are like this one. They really do care about their customers.

Jeremiah

Jul 30, 2016

Very professional staff and great overall service, would recommend deals hip to anyone in the market for a vehicle

J. Nelson

Jul 29, 2016

I will NEVER go anywhere else! Excellent service from start to finish, every time.

Patricia Palczewski

Jul 29, 2016

As usual the service was excellent. The service team is always professional and accommodating. My husband even volunteers to take my car in for servicing which says a lot.

Dennis Laurain

Jul 22, 2016

Everything was fine. Workers were informative, friendly and respectful.

Mike

Jul 20, 2016

I recently purchased a new truck from Suburban Chrysler Dodge Jeep Ram of Troy. It was a smooth buying experience. They were great, and very professional. I have purchased two cars there and have had a good experience every time. They have a great inventory and if they don't have what you want they can find it fast. Marie Kovach was my sales associate and she is awsome to work with,

Kevin Walker

Jul 16, 2016

I was able to call and leave a message with Joe and tell him what I was looking for, he returned my call with a quote. I called him back and set an appointment to test drive a new Compass and he had it ready for me when I arrived. Joe quickly showed me the options he had available in that vehicle and found me one that met my requirements. He gave me the pricing and when I told him I was ready to purchase he gave me a check list of the documents I needed to complete my current lease turn in and new lease and had the Compass prepped and ready for me at a time convenient to me. John, the finance manager was also very god at what he does and made the signing process very uneventful and pleasurable.

Timothy Bowker

Jul 16, 2016

Oil change and tire rotation was done quickly and well. Kevin the Service Consultant, was efficient and friendly. Great job.

John Williams

Jul 15, 2016

Excellent service. Car was serviced promptly. Call back indicating car was ready to be picked up was timely and courteous.

Dutchess

Jul 15, 2016

Good Service - Dependable - Why I go there. The service manager Fred is very professional.

Scott Goodwin

Jul 14, 2016

Prompt service to repair nail in tire 35 minutes on a busy repair day outstanding

SpartyMan35

Jul 12, 2016

Chrystal was a fantastic sales person and took care of us before - during - and after our purchase / lease of THREE vehicles. I highly recommend this dealership.

Lisa Marie

Jul 12, 2016

The gentleman who helped me learned that this was my first time visiting this dealership-as my vehicle is new. But I had to ask where things were and the facilities' amenities-rather than him taking the initiative to inform me as a new customer. And they washed my car which was nice-and they didn't vacuum the front? Honda vacuums the vehicle....it may seem extra but I purchased four vehicles with them because of their service and quality vehicles. I believe the 200S is a quality vehicle, but I would like to see Chrysler service surpass or at least match Honda.

Bridget Raymond

Jul 11, 2016

Dropped my van off for an oil change, went shopping and Robert called me when it was ready; 30 minutes earlier than anticipated - courteous and quick service!

Donna Jones

Jul 8, 2016

Nice place, nice people. From sales to service my experience here was delightful. The employees are pleasant and friendly to deal with.

Mike Simon

Jul 8, 2016

Service team always friendly and precise. Hat's off to Jim Grove, George and Fred in service department. Repairs always completed when promised. My "go to guys" !

Jay E Burg

Jul 7, 2016

Maria Kovach worked with us and did a wonderful job holding our daughter's hand throughout the sales process.

Timothy Backers

Jul 6, 2016

Took longer than I was told. And still now complete when I arrived to pick up.Service people were very gracious though.

Ram owner

Jul 6, 2016

Dealership was fine, all they did was warranty work because the vehicle manufacture chooses to save money using parts of lesser quality to save a nickel or less per vehicle across the board. You can pay now or pay later in warranty service.

sharonj

Jul 6, 2016

We have been working with Maria Kovach for probably 8 years now. She always responds promptly to our requests/questions. She is never pushy. We do not need to search other dealerships as we can count on her to give us the best deal out there. If you want honesty and great service I recommend Maria.

Dave Pickett

Jul 2, 2016

The efficiency and care that I received from Don Smith and Elliott Ryan at Suburban CDJR of Troy was second to NONE! The requests made were filled completely - The financing asked for was done better than expected - The complete process to driving away was from walk-in to drive away was about 27 hours! Best car purchase experience that I have ever had!! -Dave Pickett; Ray, MI

Alexis

Jul 1, 2016

I came here looking for a car I seen online last minute and although I knew what I came for, M. Davis got me in the perfect car for me! My process was long due to an issue on my end but he remained patient and tried to get me out of there as quick as he possibly could. Answered all my questions and has even been helpful after my purchase!

dpickett

Jul 1, 2016

The efficiency and care that I received from Don Smith and Elliott Ryan at Suburban CDJR of Troy was second to NONE! The requests made were filled completely - The financing asked for was done better than expected - The complete process to driving away was from walk-in to drive away was about 27 hours! Best car purchase experience that I have ever had!! -Dave Pickett; Ray, MI

Gail B

Jul 1, 2016

My experience is always first rate due to the employees of Suburban CDJR of Troy. I have been coming to the dealership for over two years and have been treated with the utmost of customer service,

Rita

Jun 30, 2016

I highly recommend Suburban Chrysler Dodge Jeep Ram of Troy as your first stop. After a week of car shopping I found the best salesman, the best car, and the best price. I highly recommend Jose Arbelaez (810) 248-585-8800. He is sincere, and I was impressed with his knowledge of the vehicle we chose. They even provided lunch!!

victorv

Jun 30, 2016

Our experience with Don Smith was great. Everything went nice and smooth, as it should be. Would recommend him to my friends. Thanks you Don.

Emv

Jun 30, 2016

Suburban Chrysler dodge jeep ram and Detroit made our experience in purchasing a new Dodge Ram amazing! Our sales rep, Eric Adams, completed our experience and was able to give us an amazing deal and was able to accommodate all our needs! Highly recommended!

rita2016

Jun 30, 2016

I recommend Jose Arbelaez if your looking for a salesman who goes a step above whats required. We found the perfect car and were treated to perfect customer care, even lunch!!

harvey pennington

Jun 30, 2016

Mr. Bill Messina was my sales representative, ( he had sold me a vehicle in the past as well). To summarize: Bill is highly knowledgeable, professional, personable, and kind in his approach. His guidance was welcomed and very helpful. My vehicle needs were matched with the product line. All around, he was enjoyable and supportive in my process of selecting a vehicle. Bill is excellent with his responsibilities and I would seek him out in the future when a need arises.

Janet

Jun 29, 2016

I test drove the vehicle and it had to issues or bumps or scrathes. By the time I got home and showed my husband the vehicle we noticed MAJOR scratches on the front and rear bumpers. I phones the salesman and he was less than friendly and would not help me.

Kendall R

Jun 29, 2016

Max was determined to get me into my dream car from day one. I had a lot of questions, and had to roll a lease from Ford into my new lease I wanted to get through Jeep, so Max made sure to work as hard as possible to get the payments down under my maximum monthly payment amount. His communication was above and beyond, and I always felt like he was up front and "real" with me.

jayson P

Jun 28, 2016

My salesman Glen Campbell makes buying a car very easy and fast he gets you what you want and at the price you want.

clergy

Jun 28, 2016

Jerry was extremely helpful, kind and knowledgeable in my purchase of a new Jeep Renegade. The experience was pleasurable. I would recommend him to anyone. I am not associated with anyone at Suburban Chrysler, Jeep, Dodge and Dodge Ram. All went well with Jerry and because of Jerry.Thank youKen

Fred K1in91

Jun 27, 2016

I've worked with Rick Larue for the 3rd time. Again he was able so work out a way to get me another great deal. Thanks Rick. See you again next time.

CBates

Jun 27, 2016

Buying a vehicle from this dealership was a breeze. Crystal was very helpful and worked hard to find the exact vehicle I was looking for. She suggested doing as much paperwork upfront to save time at the dealership. This turned out to be very true and the deal was easy sailing!

Norman M. Fickett

Jun 27, 2016

Crystal Howsare was very helpful in finding the exact car we desired. She was very efficient; explained everything in detail; had a great personallity and made us feel very comfortable. I recommend a raise!!! The atmosphere at Suburban was extremely hospitable

Rob W

Jun 25, 2016

I recently leased a new Jeep Patriot from Suburban Chrysler Dodge Jeep in Troy and couldn't be happier with my decision. I have leased countless vehicles over the past 20 years for my wife and myself and I do believe this is the best experience I have ever had. My salesperson, Jerry Leruth, was honest, straightforward, professional, and friendly. He understood the amount of research I had done prior to contacting him and knew exactly what I was looking for. This was my first vehicle from Suburban but it will not be my last. I look forward to working with Suburban, and Jerry, for years to come.

Tonisha

Jun 25, 2016

Alan was a wonderful salesman. From the moment we started speaking I told him what price range I was looking for and he showed me three vehicles. Alan was very knowledgable of the vehicles as well. On more then several occasions he offered me water or coffee. The establishment was very clean, they had hot dogs and chips with condiments as well as candy. Overall I had a wonderful experience and I walked away with a 2016 Jeep Compass. Thanks Alan

Rob_W70

Jun 25, 2016

I recently leased a new Jeep Patriot from Suburban Chrysler Dodge Jeep in Troy and couldn't be happier with my decision. I have leased countless vehicles over the past 20 years for my wife and myself and I do believe this is the best experience I have ever had. My salesperson, Jerry Leruth, was honest, straightforward, professional, and friendly. He understood the amount of research I had done prior to contacting him and knew exactly what I was looking for. This was my first vehicle from Suburban but it will not be my last. I look forward to working with Suburban, and Jerry, for years to come.

300 S man

Jun 24, 2016

Joe Bellomo, my salesman was once again outstanding through the whole process!

LARRY

Jun 23, 2016

KRISTINE HELPEDUS MAKE WHATI THINK IS A PLEASURABLE CAR BUYING EXPERIENCE.SHE TOOK THE TIME TO SHOW US THE TECHNOLOGY OF BOTH OF OUR PURCHES YES BOTH CHRYSLER 300FOR ME & JEEP FOR WIFE AND COLOR CORDANATED.WE WOULD RECOMEND KRISTINE TO OUR FRIRNDS.GOOD JOB.

AnnaI

Jun 22, 2016

Glen Campbell was great. He made every step of purchasing my new Jeep easy and simple. Glenn took the time to go over the new technology. I was using all by the next day.

New jeep owner

Jun 22, 2016

Max made my wife's trip to this jeep dealership a real pleasure. I joined her after the original contact with Max and quickly found out why she was so thrilled to be working with Max. He and the team provided a flawless experience to us. It was quick and information filled. My wife commented privately how she really felt Max was doing the very best for her. He really inspired trust in her.We truly do not have any complaints. Thanks to finance for making the close quick and painless.

JEEP44

Jun 22, 2016

George is always on top of things and makes sure my vehicle receives prompt and professional service. He always seems to find a way to align the service appointments with my schedule. Thanks for the help, George.Sara was amazing! As I was required to leave my vehicle, she was very accommodating in finding me a loaner for the day. I was not ready to be caught in a mini van and she more than willingly switched the vehicle to a new 200, even though that meant her finding it on the lot and getting it washed when the van was already ready. Much appreciated!!As for the *Almost perfect.... it took the service team about 10+ minutes to locate my key when I came to pick it up, and then I had to wait another 10 minutes because they forgot to run the car through the body shop for an estimate the day before. All-in-all though, extremely happy with the service!

Teresa

Jun 22, 2016

Steve Sylvester was my sales person and he was very nice and helpful. He made the process go quickly and was very caring and understanding with an emergency u had with my mom. I would definitely recommend him as a sales person to my friends.

Happy D 123

Jun 21, 2016

Never have a problem what so ever with Glen Campbell at suburban Chrysler Jeep Dodge ram of Troy . Just picked my wife's new car up and as always everything is perfect . It's my 8th car from them in the last 9 years and they treat you well.Fred Gregory takes care of me for service and makes dealing w/Suburban CJDR a good experience .

CHK

Jun 21, 2016

Salesperson, Joe Bellomo, was excellent to work with. He explained all the options available and helped me select the best fit for me. Joe emailed me thru the entire process with updates on shipping etc.I would recommend working with him to everyone in the market for a new car.

Sal Lesdesma

Jun 20, 2016

Great place to purchase your first vehicle. Customer care was amazing. Would recommend to all friends and family.

ddd

Jun 20, 2016

Had a great experience, from initial conversation to picking up my new car. I got everything we discussed plus more. I highly recommend working with Bill Messina

Elliot4life

Jun 18, 2016

This dealership in Troy was great but the best part was my sales guy Michael Davis. The whole process working with him went smoothly he honestly was the best Car sales men I've ever had.. He had great energy, positivity and gave me the best buying experience. I absolutely love my Kia Soul... If you go to the suburban Chrysler dealership and make sure you ask for Michael Davis he's awesome.

Elliot4life

Jun 18, 2016

This suburban Chrysler dealership in Troy was great but the best part was my sales guy Michael Davis. The whole process working with him went smoothly he honestly was the best Car sales men I've ever had.. He had great energy, positivity and gave me the best buying experience. I absolutely love my Kia Soul... If you go to the suburban Chrysler dealership and make sure you ask for Michael Davis he's awesome.

Nonnaof2

Jun 18, 2016

Maria Kovach was awesome! She was professional, friendly! I have to say in all our years of either leasing or purchasing a vehicle, our experience with Maria and Suburban of Troy was by far the best!!

Lori

Jun 17, 2016

Our experience was fantastic! Joe was very thorough in going over all of the workings of our car. Brandon was also very thorough in his explanation of the different packages offered.

Teresa

Jun 17, 2016

My sales person Steve Sylvester was very helpful and took the time to answer all my questions and never acted like I was wasting his time. John in finance very nice and helpful as well. The entire process was easy. Would definitely recommend Steve Sylvester very personable and makes the process quick and easy.

Greatdaytobuyacar

Jun 17, 2016

Mike was absolutely amazing!! He went above and beyond! I couldn't have asked for a better buying experience! I will gladly refer my family and friends to Mike at Suburban Chrysler Dodge Jeep of Troy!

Bob

Jun 16, 2016

Very happy with the entire process of leasing the new Jeep Grand Cherokee Overland. Paige Donnelly and the entire staff were great to deal with and I love the new car. I was not stuck in the dealership for hours and it was a fast and painless process. I will definitely purchase all my vehicles from Suburban Chrysler dodge Jeep.

Michelle

Jun 16, 2016

these guys seem like they are just trying to maximize the amount you should finance and then sell you a bunch of additional warrantys that you don't need.

Alexey

Jun 13, 2016

I got a very good car for a right price. Tyler Glass helped me a lot to make the right decision. I wish you all the best.

JReece

Jun 13, 2016

Derrick Walker was very knowledgeable and very helpful throughout the entire process.He made my wife and I fell like we we're important customers not just another sale.We would defiantly go back to him to buy or next vehicle.

Chriskolon

Jun 7, 2016

Had my eye on a used car. Great deal. Great car nice sales person. Because of my circumstances(special needs children) I couldn't get back to deposit on the car. Tried to deposit over the phone and manager wouldn't accept!!! Bad policy. manager thanked me after he denying doing business with my circumstances.. Not very classy.

Rob

Jun 6, 2016

My son and I had an excellent experience at Surburban CDJR of Troy MI in buying a Jeep Renegade. Glen Campbell was wonderful and above all helpful in our purchasing the Jeep. It was a great having him as our sales agent.Cheers,Robin

JimHall 1234

Jun 6, 2016

Jerry Leruth is an exceptional salesperson. He goes above and beyond to make sure I was taken care of. I recommend Suburban Chrysler Dodge Jeep of Troy and to see Jerry! You won't be disappointed.

Matt T

Jun 4, 2016

None of my experiences with this dealership have been good. I would really advise anyone to drive out a little further to someone else. I took my car in several free basic oil changes from them. The first few were fine, normal check in and out. Then one time upon picking up my car I noticed a 2-foot-long large scratch in the paint down the side of the door, as if someone had walked too close to the car with buttons on their clothes or accidentally dragged something across the paint. I informed the service manager and he began to deny they damaged my car but conceded that they would take care of it. Mind you, I had just finished claybaring the vehicle the day before. Their fix appeared to be applying wax to the door to try and cover the scratch up. On another occasion I brought one of my vehicle in for brake work and an oil change. When I got home I noticed they had put 40 miles on my car! I called up the service manager and he said they had to drive it out to a clear part of the road (there were some light flurries the night before and maybe a quarter inch on parts of the road) to test the brakes and joked that they wouldn't have joyrided my car unless it was a Viper. Are you kidding me? The freeway and several main roads that are covered by salt trucks are right around the dealer. 40 miles! At that time, I foolishly accepted his excuse and moved on. A year later I went to look a new car on their lot. My experience with new car sales was to have the Salesman write up the wrong lease price during the purchase process only to discover their error an hour and a half into the paperwork causing the price to be raised by $30/month. I didn't want to miss out on the FCA rebates that were expiring in a few days so I accepted the terms. When I took delivery of the car the dealer had done ZERO pre-delivery prep. The car was far out of alignment and pulling hard left. They didn't do any sort of body inspection or wash and left all of the body alignment marks on the car. I had to return within 2 days of spending 3 hours buying a brand new car for them to fix the steering and wash off all of the marks. A day later I had my car back and the issues that should have never made it to me were fixed. And finally on the last visits I will ever have, they failed to do a very simple job twice! I brought in my car for the rear differential fluid to be replaced. When I went to pick up my car I noticed that they had used BG fluids instead of Mopar on the invoice. It seemed odd to me so I looked up the part number listed on BG's website. The dealer and put the wrong fluid into the $2000 limited slip differential in my car. I was fortunate enough to catch it when I got home. I brought my car back in the next day to have them change it out with the right fluid. A few months go by and I take my car out of storage. Pulling slowly through a parking lot I start to notice a groaning noise coming from the back end of the car. They managed to screw up AGAIN. Either they never changed the fluid or they put the wrong fluid back into my car again. I called and spoke to the Service Director. I asked them to open up the unit and inspect it for damage and to take a photo to show me if there was any unusual wear because I didn't trust them to do a complete job. I got a call later that my car was done and the noise was gone but they did not open the unit (surprise!). I left a voicemail for the Service Director about them trying to get away with an inadequate job and he called me back an hour later. He claimed he didnt think any damage was done, how the heck could he know? They didnt inspect the unit! I thought about it during that time, if these guys could mess up a simple fluid change, not once but twice, it was probably for the best that they werent going to take a part the rear end. I told him If they didn't want to do the labor to get the unit open, I wanted a year warranty on the part and service from the dealer. I will never come back.

buick56

Jun 4, 2016

None of my experiences with this dealership have been good. I would really advise anyone to drive out a little further to someone else. Im going to write out a few of them below and you can make your own determination on if you should invest your hard earned money in their sales or service. I have leased a vehicle from them as well as take in another vehicle for routine maintenance several times. I won't be returning for either in the future and I would advise you not to. Here are a few snapshots of some of the experiences I've had with this dealership.I took my car in several free basic oil changes from them. The first few were fine, normal check in and out. Then one time upon picking up my car I noticed a 2-foot-long large scratch in the paint down the side of the door, as if someone had walked too close to the car with buttons on their clothes or accidentally dragged something across the paint. I informed the service manager and he began to deny they damaged my car but conceded that they would take care of it. Mind you, I had just finished claybaring the vehicle the day before. Their fix appeared to be applying wax to the door to try and cover the scratch up. The scratch was still clearly visible and I had to have someone else fix their "fix" with a buffer and compound. I wrote this off as something minor but it should have been my first red flag.On another occasion I brought one of my vehicle in for brake work and an oil change. When I got home I noticed they had put 40 miles on my car! I called up the service manager and he said they had to drive it out to a clear part of the road (there were some light flurries the night before and maybe a quarter inch on parts of the road) to test the brakes and joked that they wouldn't have joyrided my car unless it was a Viper. Are you kidding me? The freeway and several main roads that are covered by salt trucks are right around the dealer. 40 miles! At that time, I foolishly accepted his excuse and moved on. That was really dumb of me and I should have turned away from this dealer at that very moment.A year later after looking at their inventory online I went to look a new car on their lot. My experience with new car sales was to have the Salesman write up the wrong lease price during the purchase process only to discover their error an hour and a half into the paperwork causing the price to be raised by $30/month. I didn't want to miss out on the FCA rebates that were expiring in a few days so I accepted the terms. When I took delivery of the car the dealer had done ZERO pre-delivery prep. The car was far out of alignment and pulling hard left. They didn't do any sort of body inspection or wash and left all of the body alignment marks on the car. I had to return within 2 days of spending 3 hours buying a brand new car for them to fix the steering and wash off all of the marks. A day later I had my car back and the issues that should have never made it to me were fixed.And finally on my last THREE visits I will ever have, they failed to do a very simple job not once but twice! I brought in my car for the rear differential fluid to be drained and replaced. When I went to pick up my car I noticed that they had used BG fluids instead of Mopar on the invoice. It seemed odd to me so I looked up the part number listed on BG's website. The dealer and put the wrong fluid into the $2000 limited slip differential in my car. I was fortunate enough to catch it when I got home... I thought. I brought my car back in the next day to have them change it out with the right fluid. A few months go by and I take my car out of storage and drive it a bit. Pulling slowly through a parking lot I start to notice a groaning noise coming from the back end of the car. They managed to screw up AGAIN. Either they never changed the fluid or they put the wrong fluid back into my car again. At this point, I was irate. I called and spoke to the Service Director because the Service Managers all seemed to be incompetent. I asked them to open up the unit and inspect it for damage and to take a photo to show me if there was any unusual wear because I didn't trust them to do a complete job. I got a call about an hour and a half later that my car was done and the noise was gone but they did not open the unit (surprise!). I left a voicemail for the Service Director about them trying to get away with an inadequate job and he called me back about an hour later. He claimed he didnt think any damage was done, how the heck could he know? They didnt inspect the unit! I thought about it during that time, if these guys could mess up a simple fluid change, not once but twice, it was probably for the best that they werent going to take a part the rear end. I told him If they didn't want to do the labor to get the unit open, I wanted a year warranty on the part and service from the dealer, which he agreed to.During all of my visits I have never felt the dealership go beyond what they felt was minimum that they needed to do. Their level of service is unacceptable and I will advise anyone I know to stay away from Suburban Chrysler in Troy including those of you reading this. My wife bought a Buick from Suburban Buick in Ferndale and the experience has been good so far. I really hope my experiences with other Dodge dealerships are better or I am leaving the brand for something else.

goode_lynn68

Jun 4, 2016

We had been car shopping for a few weeks and out of all the salespeople we had been dealing with, it was a pleasure to find Mike. From the moment we walked in the door, he made us feel welcome and important. He went out of his way to find us the perfect vehicle for our needs. I was so impressed with the star treatment from not only him, but his manager Elliott as well, that i brought my mom in to have Mike help her in her search for a new vehicle!

Stnorth

Jun 3, 2016

Suburban Chrysler is an amazing place! Was treated very well and got a great deal on a Jeep Cherokee. Tom Brown, Sales Manager, and Max Dombeck, Salesman, were terrific! If you want the best deal on great Chrysler vehicles, go visit Tom and Max at Suburban Chrysler in Troy, MI.

Myrna Khoubesser

Jun 3, 2016

I purchased my Jeep from Alan Bradley at Suburban CDJR of Troy. Alan was very knowledgeable and helpful every step of the way. He knew my Jeep and explained everything to me so I could understand. He went out of his way several times to settle some issues. A very nice young man. I would definitely work with Alan again.

NewCompassHighAltitudeDriver

Jun 2, 2016

This is my second lease at Suburban Chrysler Dodge Jeep Ram of Troy and I couldn't have had an easier time. Trading in one car and finding another to fit the bill, my dealer, Joe Bellomo was wonderful to work with. I was very specific in my needs and he searched diligently for the vehicle I wanted, even calling me every couple of days with a progress report. Great customer service!

NewJeepOwner

Jun 2, 2016

I just purchased my new jeep from Megan Carr at the Suburban Chrysler in Troy. She really knows Jeeps - past and present, inside and out. I would gladly recommend her services to any of my friends and family.

KenJones

May 30, 2016

This is our second new vehicle purchase at Suburban Chrysler Dodge Jeep Ram of Troy. We asked for Maria Kovach again based our first purchase experience. Maria far exceeded all our expectations again! Her patience, professionalism, excellent communication and vast knowledge was fantastic. We left the dealership completely satisfied, all thanks to Maria Kovach.I would highly recommend Maria Kovach and Suburban, a 5 star experience for sure, Thanks also to Brandon Stiltner for the ease of completing the paperwork, well done! Thanks to Maria's assistant, I didn't get her name (sorry!), but she was awesome with getting my new Jeep ready.

jnh1109

May 26, 2016

Best dealer I ever been to in my life highly recommend great experience with sales and service. Will buy another car soon from this dealership

Macaylav

May 26, 2016

I couldn't be more happy with the purchase of my new jeep compass. I called and was pointed right away to a wonderful ans helpful sales representative who explained everything to me in a nice manner. Chad was patient while working with me and for that I would most definitely recommend suburban of Troy to anyone looking for a new vechie. I myself would most definitely will be a repeat client.

Klizajt

May 24, 2016

We traded in our 2007 Grand Caravan for a New 2016. Maria took care of everything, and we were completely satisfied. Excellent communication. Very easy to work with. She's the best !

HEather Glowzinski

May 23, 2016

My son went in to get his first car and Bill Byrs was the best. He understood what my son was looking for and did not try to sell him anything that he did not need.My son was very pleased with the help that he got and that he took time to answer all my sons questions.I will definitely recommend him to anyone I know looking for a car.

Peter

May 23, 2016

This was the third new vehicle bought by us from Joe Bellomo at Troy Chrysler Jeep Dodge Ram of Troy. Another straight forward purchase without any problems and with considerate service. Thanks again Joe.

judith815

May 23, 2016

My salesman Rick LaRue was an awesome experience in leasing my new 2016 Jeep Compass. Rick was great explaining every aspect of leasing. I felt comfortable and at ease in making my decision to lease my Compass. Rick explained all the financial paper work and what my future responsible would be before i meet with Brook. Rick showed,explained and setup all the features in my Compass. Final words before driving off in my awesome new Jeep, Rick said "Judy if you have any questions and/or concerns about your Compass, call me at anytime and I will help you in anyway I can or I will get the right person to assist you with your questions and/or concerns". Rick is an asset to your company and will be sure to pass his card to family and friends. Thank you Rick.....?Judith Bentley Brook was awesome with all the paperwork my husband and I had to sign. She explained all the paperwork to the fullest. She offer other stuff but my husband and I opt out of taking. She was through and very upbeat and pleasant. She has a beautiful smile. Thank you Brook....?Judith Bentley

Wmtodaro

May 22, 2016

Bill Messina is the best car salesman I've dealt with. I meet him when he sold my youngest son a car. He told me when my lease was up he would be able to get me a good deal, and he did.

rb3006

May 21, 2016

Just last week I turned in my old lease for a new 2016 Ram. This is the second time Jerry Leruth has worked with me and I'll be back to see him next time. Through the entire process Jerry treated me as only a friend would be treated. Great job Jerry!

RamBoyz

May 17, 2016

Maria is very through about explaining every detail since I have been dealing with her... She cares about what she does when it comes to getting me what I want and more!!!!!My experience with her is GREAT! She is great about explaining every thing that I should know about my vehicle. She is an amazing salesperson.

Brian

May 16, 2016

We have leased 6 vehicles thru Suburban and Glen Campbell. Each time the buying process was easy and Glen ensures that everything that was negotiated is as promised. Good experience.

Bob Hurley

May 16, 2016

I drove a lot further than I wanted to find the type of used car I was looking for. Tyler Glass made the car available to me, arranged the deal to my satisfaction, and had the car ready to go in the same day. He made Suburban Chrysler/Jeep a dealer to consider again. However, I resent the amount of their "document" fee.

kkg1117

May 16, 2016

Jerry was awesome. He was friendly, knowledgeable and helpful in all areas. I would recommend him to anyone looking for a new vehicle. Love my new Jeep!

Pete J Nicotri

May 11, 2016

I was extremely happy with my experience at Suburban Chrysler. Max was my salesmen and took the time to answer all my questions to ensure I would get the exact vehicle I desired. He was professional and very up beat every time we engaged in a conversation. Hats off to you Max!Thank You,

Juiceman

May 11, 2016

I purchased a brand new car they ordered it how I wanted and came to me faster than expected the service was great treated like family

Tayjay40

May 10, 2016

Told me I had a repo through chrysler financial call Chrysler financial and they told me they didnt see anything and told me something didnt sound right and to try another dealer. Tried another dealer they didnt see anything like that and got me approved for the vehicle I wanted.

tiggerific

May 8, 2016

great service, fixed what was needed, great follow up, kept me informed of what was going on. Would not think of going anyplace else.

Bulldogs05

May 8, 2016

We've purchased a few vehicles from Mr. Leruth and will continue to do so in the future. He is easy to work with and listens to what's important to you. Our buying experience was efficient.

DWARNER

May 7, 2016

We went on a Saturday to look at buying a new 2016 Jeep Cherokee. Had purchased a 2015 Jeep Renegade last year from Suburban Jeep. We already knew which vehicle we wanted after looking at the inventory on Suburban's website. We were assigned to Paige Donnelly. Paige did an awesome job of showing us the vehicle and highlighting the features on the car. We put a deposit down on the car and made an appoint with Paige for the next Monday to pick-up the car. Paige had all the paperwork ready to go and the vehicle detailed and ready. In no time, we were driving away with our new vehicle. Would recommend Suburban for your next vehicle and ask for Paige.

r_telang

May 7, 2016

Made an appointment to have my minivan appraised as a opportunity to turn in my existing lease vehicle early to take advantage of lease deals on a new Minivan. Even though making an appointment, had to wait over an hour to meet with my sales representative (he could have called me to tell me to come later as they were running behind). After meeting with him and having the car appraised, the new lease price came back at $450/mo (including all the lease turn in fees), which was significantly more than my existing payment, so I decided not to move forward with the new lease car and went home.Chad called me a few days later to tell me the good news that they were able to get more money on my appraisal for my existing van, which brought down the payment to $405 (including all the lease turn in fees), which was comparable to what I was currently paying (and now for a car with even a few more options). I decided to move forward with the purchase.I made an appointment to pick up the car, and once again I had to wait for over an hour and 30 minutes to take delivery because they were backed up (again, no call to let me know not to come as they were behind). A month later, I get a bill from US bank saying that I owe $250 for excess wear and tear. I called the dealer, left a message with Chad, who never called me back, so I talked with Tom. He said that I was responsible for the wear and tear charges from US Bank, even though they did an "appraisal" of the car. This is NOT was conveyed to me when I met with Chad....but they really didn't care..I should have went back to the dealer that I purchased my original van from..they were much more trustworthy and respectful of my time. DO NOT BUY A CAR FROM THIS DEALER!!

LeslieG

May 6, 2016

I went in on Wed. May 4th, to look into buying a new Jeep Cherokee. My appointment was with Crystal Howsare. Crystal took wonderful care of me, doing everything she could to find exactly what I was looking for, and accommodating me in every way possible. She and Brandon in Finance stayed late that night to take care of me and get all the paperwork & details done-all I had to do was come in the next evening to pick up my great new Jeep Cherokee! When i came back for the vehicle, Crystal spent plenty of time sitting with me in the car, showing me all the functions & explaining how to use them, making sure I was comfortable with everything. I was very happy with my experience at Suburban!

Jeepoverland

May 4, 2016

As always Adam makes every service visit a pleasure, speedy and complete! I love the makeover to the service department as well! And the waiting area for customers is easy to relax and wait for our vehicles!

Crable43

May 3, 2016

Bill Messina did a fantastic job is helping me lease a Durango. The process could not have gone more smoothly. I highly recommend Bill and Suburban Dodge

Garnet Cousins

May 2, 2016

The salesman, Joe Bellomo, who leased my wife her Grand Cherokee, was terrific. The dark moment was the vehicle prep. Car had low windshield washer fluid and worse, the washer fluid pump did not work and a new one had to be ordered from Farmington dealer to be replaced the following day. About 3 hours more time at the dealership and out of my schedule because it was not properly "Prepped". It was also missing the Owner's manual which I had to return and obtain from the salesman. Also: on the first day, diagnostic day, all instruments panel controls had been turned off to check electrics. No work was done that day (because of part having to be ordered), I returned home and went to an event that night that got out at 10:00. I drove about 5 miles before realizing my headlights had been turned from Auto to off (and not turned back to original position). Likewise the heater. This could have been dangerous and cost me a ticket.

Jun Nomura

May 2, 2016

Jim did a great job to provide good deal and support.I had a high over mileage and get a new lease car at a lower cost.He assisted to get a new lease vehicle to save a lot of money by going much more further mileage.

Genie

Apr 30, 2016

We walked in with the expectation of "just looking." We met Megan Carr a few minutes later. I was impressed that for such a young lady she was full of information and explained everything in such a knowledgeable manner. When we decided to make a deal there was a problem with our insurance company (all of the tech lines where down so nothing could be sent out}. Megan worked through it all and in the end we left with more than we had expected. Thanks Megan.

Jackie and Chad

Apr 28, 2016

We leased two new vehicles from Crystal and the process was easy, convenient and fun. I wouldn't ever go to another dealer. We love our new cars!

Jeff Bartold

Apr 27, 2016

First time at Suburban Chrysler was a wonderful experience. Derrick Walker was great to work with on getting the most out of my trade and getting a great lease price. I love my new 2016 Ram. Thanks Derrick!

Happy Mama

Apr 25, 2016

Sales staff was friendly and efficient. They put the customer first. I did not feel like I was being taken advantage of at any time which is how I normally feel in car buying situations). I felt that the sales staff wanted to try to find the best deal for me and my family. Walked away in two days with a car and payment I wanted!

Ellen Markel

Apr 24, 2016

Jerry leruth informative efficient kind respectful good current knowledge of products. Will definitely see Jerry for future purchases. Enjoy entire dealership nice comfortable waiting area with good snacks!

cdiamond3

Apr 23, 2016

An easy car buying experience. Sales person, Jeff Ladda, was professional, at tentative, and low pressure. I would definitely buy another car from Jeff and Suburban Chrysler, Jeep, Dodge, Ram of Troy again.

andymoraitis

Apr 23, 2016

Having had a poor experience at another local dealership for service on my 2014 Charger R/T Blacktop, I was interested in trying Suburban based on the service reviews. I arrived about 10 minutes before operating hours on Saturday. The service bays were opened at exactly 8:00 AM and I was greeted promptly and asked what service needed to be completed.After waiting for less than two minutes for a service writer to assist me, I explained my problems with the previous service I had received from another dealership to Kevin and was reassured that everything would be completed correctly. After writing up the order, Kevin told me it would be around 60-90 minutes and where I could wait.The lounge area was neat and clean and the time went by very quickly. Within 75 minutes Kevin returned and let me know that everything was done. Pricing was very reasonable and a 20% coupon was applied without my having to ask for it. I was cashed out in less than two minutes and very pleasantly surprised to find that my car had also been washed and the windows had been cleaned (even on the inside).Overall, I was very pleased with the experience and will consider Suburban as my servicing dealership for this car and my 2016 Charger Scat Pack.

Newlease

Apr 23, 2016

Bill Messina was referred to me by a mutual friend. I had never met Bill before but he really took the time to meet my needs. I was looking for a different color for a 2016 Dodge Journey R/T and he was able to get it transferred over from another dealership in a timely manner. Also, Bill made the entire process of trading in a vehicle and getting into a new vehicle very seamless and painless. I was very pleased with everyone I interacted with at this dealership and will definitely continue to be a customer for a long time.

Chrisgeldhof11

Apr 22, 2016

I was looking for a used vehicle and had no credit to start and without anyone with good credit to co-sign. I knew there was no way but I still gave it a shot, luckily I was introduced to Randy. He worked hard and spent countless hours to try and find a way that I could leave with a vehicle. I'm very happy with his effort and I recommend anyone in a struggling situation to go talk to him. He'll do whatever he can to make sure the customer is pleased! If it wasn't for him I'd still be driving an old beat up minivan.

Mark H.

Apr 21, 2016

I went in yesterday and met with sales woman Kristine Hill. I told her up front that I was having some credit issues but I REALLY needed a car. She was very understanding and really made me feel like she was going to do everything she could to help me, and she did. I thought I might be stuck there all day just to be turned down, but in less than 2hrs she had it set up for me to drive home THAT DAY in a 2014 car that had been turned in. I LOVE the car and I can't thank Ms. Hill enough for really going to bat for me and helping me get in such a great car and within my budget! Ms. Hill just earned a lifetime customer. When it's time to buy again, I will be going back and if someone asks for my opinion, I will be giving them her card. Thank you so much!

Jay K

Apr 20, 2016

Chad Kozumplik did a great job. Answered all my questions and was very responsive.

John Moore

Apr 20, 2016

I was completely satisfied with my recent experience at Suburban Chrysler. Crystal (our sales person) was knowledgeable and presented many options for consideration. She took the time to show my wife how all of the controls work and even helped her sync her phone with the vehicle. If you want an experience that does not leave you frustrated, go see Suburban Chrysler!

Frank

Apr 18, 2016

Randy Felhaber was the representative that worked with me and he was OUTSTANDING! Great to communicate with and a great person to work with. I cannot say enough about him.

Stephen Hartley

Apr 18, 2016

Steve Sylvester was very professional and friendly. I would definitely recommend buying a car from him.

PEIKE DAI

Apr 17, 2016

Eric Adams is very nice and professional. It was the first time we lease a car and Eric helped us a lot. Besides, the price there is very reasonable, we would recommend the dealer and Eric Adams to our friends whoever need to get a new car!

Lidia

Apr 15, 2016

This was my 2nd purchase at this dealer with Kristine and I'm beyond happy! She'll do anything to satisfy your needs! Great and fast experience thru a whole process! Thank you! Only one problem is oil change which takes over an hour! There should be seperate Dept for that and make it fast! Just a suggestion! George at the service is the best taking care of every detail!

buschwacker5

Apr 15, 2016

Eric is the best. Called on the phone Tuesday, drove new Jeep home Thursday. It doesn't get any easier than that because Eric does all the work before you get there. Very knowledgeable about all products and looks until he finds what you want. Showed us how to use all features of the Jeep and made sure we did not have any questions. Made us feel extremely comfortable and everything was done with great professionalism. We would never go to any other salesperson because Eric treated us so well. He is a class act.

Alexis Bommarito

Apr 15, 2016

Joe helped me with my first ever lease and got me in my new car fast! Joe was very knowledgeable and made this overall process less stressful for both me and my mom, Thanks so much Joe!!

Chuck M

Apr 14, 2016

I have to give 5 stars for Max Dombeck my sales person at Suburban Chrysler of Troy, Michigan. This was by far the best new car purchase experience in my 44 years of buying cars. Max was a pleasure to work with and I did get the best deal possible from him. I will buy from him and Suburban again.This purchase came after visiting 3 other dealerships with sales people who were "working for you" types. Very insincere and frankly I could not work with them. With Max, my wife and I felt comfortable and while you still have to wheel and deal as part of the process, Max cut to the chase and we had a great buying experience with our 2016 Town and Country. We love it.

J Curtin

Apr 14, 2016

Glen Campbell and Suburban Chrysler/Dodge/Jeep continue to go above and beyond to meet my families auto needs. Outstanding support and performance. He searched across the state to find a jeep that met my requirements. I travel 25 miles from home for their services and will continue to do so. Can't thank them enough.

Mat1506

Apr 10, 2016

We had a great experience purchasing an used Chrysler Sebring from Don Smith at Suburban Chrysler of Troy. The vehicle was priced just right and Don was very patience with us and the transaction went smooth. We will definitely be looking here for our next car purchase.

Bob W.

Apr 8, 2016

First of all, Randy Felhaber at Suburban Jeep was great to deal with. I live 2 hours away from the dealership and found a used Jeep Liberty online. He went out of his way to send additional pictures and information so that I knew exactly everything I needed to know before making the trip. He made sure that there were no surprises and the Jeep was as described. He made the transaction easy and I was able to go back home with a new ride. There was a little hiccup on a small repair item that we did not catch at the dealership and Randy and Suburban made sure that it was taken care of the next day. I would absolutely travel there again to buy another car and actually have Randy looking for another car for us.

Nikki Holland

Apr 6, 2016

Derrick and his manager, Ben, made this process as smooth as could be. I'm a repeat customer for so many reasons to the Suburban family, and they treat me like I'm part of that family. I can't explain how excited I am to see a Jeep Wrangler Unlimited in my driveway now! This is one of those things you think you'll never be able to afford, but they figured out a lease that fit my budget, and made the process as reassuring and easy as possible. Brandon in finance went at just my pace, and understood my needs. Thank you. My hat is off to you and I am forever loyal...and that says a LOT for an auto dealership!

Kathleen

Apr 2, 2016

Clean, welcoming environment/dealership. This was my first "big girl" purchase, I was going into the process extremely overwhelmed of where to start. My salesman, Bill, was both understanding and accommodating. Both him and his team were diligent on their response time with emails and customer service. In turn, we found the perfect car for me - a 2014 Dodge Journey. So far, so good! I LOVE IT. I would definitely recommend this car, dealership and sales team to my friends and family.

Jeffrey Johnson

Mar 30, 2016

My wife and I both got new vehicles. Rick LaRue did a great job working us through the process with the least amount of inconvenience possible, going the extra distance to make sure our purchase was hassle free.

MM7of8

Mar 30, 2016

I worked with Don Smith when purchasing my 2015 Chrysler Town and Country. He immediately offered assistance upon seeing me. He was very knowledgeable and helpful throughout the buying process, including keeping me informed of each step along they way. I also appreciated Brandon Stiltner who handled the financing part. He was very informative as well and friendly. I found my overall experience with Suburban successful and would recommend this dealership to others.

Spencer123

Mar 29, 2016

Worked with Ben Heer on the purchase of my new car. He was very helpful and upfront throughout the whole process. I have full confidence that even after my purchase he will be there to help out with all my future car needs.

mrplow

Mar 29, 2016

...not much else to say, Bill Messina is TOP notch. Been 4 years and 3 cars later, and he continues to take care of us. THanks!

DonnaJ

Mar 28, 2016

Glen Campbell makes the car buying experience the best! He is professional, informative and patient. I would not go to anyone else, and I refer all my family and friends to him. They all have the same opinion.

noble_patriot

Mar 23, 2016

I write this review with warm feelings of gratefulness to the salesman who made this an absolutely stress free purchase, from the day of order to pick up.Joe Bellomo is the consummate professional who demonstrates effortlessly that he knows the cars he sells and has the ability to connect with the customer.The aforementioned facts are why this customer was confident that my purchase was going to be a wonderful, stress free experience.I purchased 2 cars from Joe, and he was courteous with great communication. I was kept up to date as my cars were being built and I received a top rated buying experience.I give Joe Bellomo my highest recommendations and all my future business exclusively.Thank you for making my car purchase an event to reflect on with a smile and fond memories.

RP&EP

Mar 16, 2016

Superb service at the dealership. Genuine, informative, and friendly salesperson (LaRue) made a prompt delivery possible, respecting our busy schedules around our children. Professional service at Suburban of Troy.Thank you again!RP&EP

Badgerbadger

Mar 15, 2016

Nearly a year ago my wife and I stepped into the suburban Chrysler jeep dodge dealership to test drive some vehicle for a lease and had less than a stellar experience with a sales rep. A year later we returned again in hopes of a better experience and we got it working with Tim Pazdziora. Tim pulled up everything we asked to drive right away and got all the pricing for what we'd budgeted for a monthly bill on a lease. Very easy to work with and personable. I'm very pleased we took a second chance with this dealership!

Wendy G

Mar 14, 2016

Our experience working with Ralph Geary at Suburban was exceptional! Professional, knowledgable, honest and very personable... we were very comfortable working with Ralph. No pressure from the start. We will go back again when it's time to turn in the Ford lease. Other staff were very friendly and accomodating. Exceptional overall experience!Wendy G

Jeep30936

Mar 14, 2016

I called Maria Kovach looking for a Jeep Cherokee Limited. She found the perfect car with the color and options I wanted including a one pay lease. She had the vehicle on hold and I visited later that day. The entire lease payment options were available. I selected the lease and the payment and that price didn't change. Maria was absolutely amazing. And fast & friendly.

Dennis Gossard

Mar 8, 2016

Rick Larue was great! He helped me with everything and was able to answer all my questions. He made the car buying process easy and comfortable. I would recommend suburban of troy to anyone looking for a vehicle.

Karen Pettinga

Mar 2, 2016

The dealership was very helpful, friendly and efficient. I would recommend this dealership to my friends. The process of turning in my van and getting my new vehicle was a quick process

npetersx21

Mar 2, 2016

This dealership has been by far the best I have ever gone to. They have gone over and beyond to get me exactly what I want and work with me in every aspect, especially Crystal. Everyone is extremely friendly and helping, and the cars supplied are very well kept.

Bob

Feb 29, 2016

I recently came in to check out the new Dodge Ram trucks and ultimately purchased one after being a lifetime GM truck owner. The new trucks have an excellent ride and the price was right. The salesman Rick Larue was very knowledgable and patient with me. I've also come here to service my wifes Jeep and this place has an excellent service department. .

bss57

Feb 29, 2016

I was assigned Chad Kozumplik as my dealer rep on a VERY busy day. He gave me 100% attention. My instinct was that I could trust him. I was turning in a lease for a new lease. He was very professional and did all of the leg work. I've never had a bad experience at this dealership.

TJ1

Feb 29, 2016

I work long hours and 6 and 7 days out the week and my sales man worked with me and made every thing easy for me. He was their for me when ever I needed him even on a off day. My sales man tells me accurate numbers and does not just say any bs.

CGJeep

Feb 29, 2016

On a very busy Saturday Megan made the process as smooth as possible, and kept us up-to-date with what was going on while we waited. She genuinely shows enthusiasm for the Jeep / Chrysler brand and was a pleasure to work with.

lovejeep

Feb 28, 2016

This is my second time at this dealership, and it is even more pleasurable than the first time which was absolutely fine. From beginning to end, everything was handled so efficient that I never had any questions. I was informed as to what I needed to provide and Maria Kovach informed me of everything I needed to know re my 2016 Jeep Patriot. To say how nice each person was is an understatement. I wouldn't hesitate to recommend Suburban Chrysler Dodge Jeep Ram of Troy to anyone buying or leasing a vehicle.

Lee

Feb 28, 2016

Gary Gonzalez was very courteous, personable, and professional. I will definalty refer others to this dealership and I will return if I have any service needs.

BigD

Feb 28, 2016

Love the dealership and the staff always takes good care of me and my 300s I highly recommend them to anyone who owns a Chrysler

JH

Feb 27, 2016

Easiest and most efficient car buying experience. I would recommend Bill Messina to anyone interested in buying/leasing a new car.

cb26

Feb 27, 2016

I turned in a lease and got into a new one very quickly and easily. Ralph was very professional and personable, creating a very comforting car-buying experience, which can sometimes be a very stressful endeavor. He took the time to understand my needs and cater to them properly at a very fair price. He was recommended to me by family and I have absolutely no issue recommending him to anybody I know looking for a new vehicle!

John170772

Feb 26, 2016

I am an alien resident in the US and getting a car financed or a lease is really difficult for me,sometimes almost impossible. Fortunately, the sales representative, Crystal Howsare, was very supporting and made everything happen in order to get the car lease agreement. I'm very glad I had such a patient, helpful and professional sales person working out my deal. Thank you Crystal!!!Reinhard

McBride2505

Feb 26, 2016

Bill Messina always makes it a great buying experience! Easy to work with, showroom always has something going on as well. Third car purchased, more to come!

brianatfeb16

Feb 26, 2016

This is my second leased car from Suburban Chrysler Dodge and I will definitely go back. Bill Messina is a high energy guy and he found the perfect car for me. The showroom is humming with activity, but very casual, and friendly, making the experience a lot of fun.

Riane Williams

Feb 25, 2016

Jose Arbelaez was great!!! He helped me get into a used 2013 Chrysler 200 and I love it! He was very honest and gave me tips to help better my future! I've already told people about this dealership! Great place!

Caitlyn

Feb 25, 2016

Tim was professional and personal while making both my dad and I framiliar with leasing since we both had not leased before . I would defiantly see Tim again and loved my exaperience there . Thanks Tim!!!!!

o''connell's

Feb 24, 2016

We have leased two Chrysler minivans and purchased a Jeep Liberty with Eric Adams. He is professional, easy to work with, honest and always has a smile on his face. The Manager of Suburban went out of his way to introduce himself to us and personally thanked us for our business. The whole Suburban team made our buying experience quick and painless! We will definitely be back!

wendyrose

Feb 24, 2016

I was looking for a new vehicle and found the Jeep Patriot gave me the mid-size car feel, with the room and height that I like in an SUV.We went to Suburban Chrysler Dodge Jeep Ram of Troy on a Saturday morning and met with Chad. he was very knowledgeable and professional. He took us for a test drive and arranged all of the paperwork and finance while we were there. It was a quick and painless experience and we will be returning there our next Jeep!

Amy B.

Feb 24, 2016

I love going to suburban jeep/dodge of Troy! I am on my third lease from there and get excellent service and treatment every time! Jerry Laruth is the best salesman there mainly because of his honesty and integrity! Thank you Jerry for making all of my experiences great!

MD

Feb 23, 2016

Had a great customer sales experience at Suburban Chrysler. Kristine Hill took care of all of our needs, and truly went above and beyond! Her attention to detail and level of service was top notch!

JenPal

Feb 22, 2016

My husband was totally against purchasing a Dodge Ram. Chad Kozumplik went above and beyond. Answered all the questions my husband and I had. We drove off the lot on Saturday with our very first Dodge Ram 1500. Chad did an awesome job to persuade my husband away from Ford and to go with a Dodge. Great job !!

DetroitPistons1

Feb 22, 2016

Bought a 2016 Jeep Cherokee from Chad Kozumplik at Suburban Jeep of Troy. It was a great experience and I would recommend Chad to anyone interested in a new vehicle. He was very knowledgeable about the vehicle features and made sure we understood everything before we left. Can't recommend the dealer (and Chad) enough, and will be sure to return for my next vehicle.

dura18

Feb 22, 2016

Both Glenn Campbell the sales person and the financial manager Brandon Stiltner guided me through the entire process of leasing a new vehicle with integrity, superb care and proficiency. They rendered expert assistance to me in determining which was the right vehicle for my needs, to placing the order itself for said vehicle, regularly following up with me about the vehicle's delivery status, in completing the lease agreement upon the vehicles arrival, and ultimately remained attentive and helpful up to the point of my driving away with the vehicle from their lot. Additionally, both Brandon and Glenn have continued to follow up with me over the last couple of months (and without ever being intrusive about it!) whenever new important information surfaced about my leased Jeep or to just ask how I was doing. Case in point, the moment they learned about it themselves, they immediately let me know that my 2016 Overland comes with routine oil changes at no expense to me. Providing me with this information, although being a straightforward enough thing for any decent dealership to have done, was all the more salient in my case as I live in a different state. Without that knowledge I would be left at the mercy of whatever local dealership here in Ohio that I eventually use for this and other service visits to be honest with me about that fact--despite my having acquired the vehicle from an out-of-state dealership. Suffice it to say my experience with Brandon and Glenn at Suburban CDJR of Troy allows me to recommend them to anyone looking for any one of the Chrysler vehicle brands they offer.

benihana66

Feb 22, 2016

We had a great experience with this dealership! From seeing the Jeep Cherokee 75th anniversary edition at the Detroit Auto show till receiving it took less than 3 weeks! Even though the initial sales person left the dealership during that time the process overall went very smoothly. Max Dombeck, who took over, was very helpful to get us in our new vehicle and to fulfill promises that were originally made.

Jeep123

Feb 21, 2016

I was highly pleased with the service, fairness and professionalism with sales representative Maria Kovach and the Finance Department when trading in my vehicle for a lease. Maria Kovach gets an excellent rating of 10's across the board and I am happy to share my wonderful experience with people I engage conversations with when the opportunity arises.

jshoup2000

Feb 21, 2016

I was very happy with my transaction. Turned in a lease vehicle and picked up a replacement in less than 2 hours. Ralph was extremely helpful and found the vehicle with the exact equipment that I was looking for. I highly recommend Ralph as a salesperson that listens to your needs and goes the extra mile to see that you are satisfied.

sim1

Feb 20, 2016

I had a great experience at Suburban Chrysler Dodges Jeep Ram of Troy. The employees were very friendly and helpful. Jeff Lada helped me purchase the vehicle that was right for me!

Jann1258

Feb 20, 2016

This was our third car purchase with Ralph Geary. He is absolutely the best, most professional and easy to deal with salesperson we have encountered.

jennifer cpa

Feb 19, 2016

Rick LaRue is by far the best Sales Consultant I have ever had the pleasure of working with to buy a car! He was patient with all my questions. Not only did he recommend that I get new tires on my leased car that I was returning (which saved me a ton of money over what the lease company would have charged me for "excess wear") but he called around to try to find me used tires to save me even more money!! I wouldn't buy a car from any other Sales Consultant!!!!

Jennifer C

Feb 19, 2016

Rick LaRue is by far the best Sales Consultant I have ever had the pleasure of working with to buy a car! He was patient with all my questions. Not only did he recommend that I get new tires on my leased car that I was returning (which saved me a ton of money over what the lease company would have charged me for "excess wear") but he called around to try to find me used tires to save me even more money!! I wouldn't buy a car from any other Sales Consultant!!!!

T thomas

Feb 18, 2016

Good salesman not to long of a process as well as a pleasant overall experience

jpesola

Feb 16, 2016

Worked with Joe for my last two purchases (Hellcat and 1500). Really great to work with and goes the extra mile. Understands that I like to go through all the technical setup myself and just makes sure I get the basics before I leave.

Happy Jeep Owner

Feb 16, 2016

Rick was great to work with, very professional. Everything went very smoothly. I plan to buy other cars from him and this dealership, in the future..

Kateamy

Feb 15, 2016

Steve was professional, friendly, and overall a complete pleasure to work with. He listened to our concerns, he worked with us to get us the car of our dreams. We have been car shopping for the past month in the area and never worked with anyone as great as Steve he is a real gem!

Biglew

Feb 14, 2016

Maria was excellent, this is the 4 the jeep we have purchased through her. She is on her game and make the process so easy. I would highly recommend her and the dealership

Jpsiroonian

Feb 13, 2016

Second vehicle purchased from Glen Campbell at Suburban. Everything was as planned. No surprises, just good, solid, professional service. The purchase process was quick and easy.

Andrea123

Feb 10, 2016

This is the 2nd car I have purchased from Kristine at Suburban. I appreciate her hard work finding the price and vehicle that I preferred. She works hard for her customers and is extra friendly throughout the process. I will return to Kristine when the time comes to purchase again.

dbeck1002

Feb 8, 2016

Our Salesman, Rick Larue, is an example of true professionalism and excellence! Rick took the time to make sure we were getting the best deal with no pressure. He takes the time to get to know you as a person, and earns your trust in the process. The entire staff at Suburban was a pleasure to work with, and we plan to be back in the future.

Rocketman

Feb 8, 2016

I have purchased many cars in my life time both new and second hand, and by far Bill was the best salesman I have ever run into. No pressure to buy, very professional in fact made us feel right at home. My wife and I were treated as family from the coffee and water we received to all our questions answered, and a very pleasant sense of humor that we had fun with. I was impressed with everyone I met from the receptionist to the very clean show room and the very inviting atmosphere! Suburban Troy is a class act!

kevin

Feb 7, 2016

My experience at Suburban Troy was awesome. My salesman, Steve Sylvester, rocks! His professionalism was totally appreciated. The process was smooth and speedy. And I love my Chrysler 300 S AWD!!! Even though I live in Rochester Hills, I've found my new home dealership!

Drae .(always at Suburban) C

Feb 5, 2016

Jeff was very friendly , he wasn't pushy or impatient ,& he was very helpful to my son in making his decision to buy the vehicle he wanted. GREAT JOB JEFF LADA !!

Thomas C. Stachowicz

Feb 5, 2016

Maria Kovach was awesome and made buying a car fun again, I enjoyed the whole experience.

ErikaD30

Feb 4, 2016

Chris Canpbell with Suburban Chrysler of Troy was such a pleasure to work with and made leasing my new Jeep Grand Cherokee a breeze! He was very personable and knowledgable. This is my second lease with this dealership & would never venture outside of the Suburban Collection.

Candace F

Feb 3, 2016

I just leased my 2nd vehicle with Bill Messina from Suburban of Troy and couldn't be happier! Bill went above and beyond to make sure I was getting the best deal. He exceeded my expectations once again! Bill is my salesperson for life!

Jim R

Feb 2, 2016

I just leased my 4th new Dodge Charger and my salesperson Bill Messina once again exceeded all expectations in getting me what I wanted at the best price and terms. Bill is super knowledgeable about the cars and his job, which saves a lot of time and provides you with great confidence and excitement about the purchase. Ask for Bill; you will be very pleased!

jfeaheny

Feb 2, 2016

We had a terrific experience at Suburban CDJR of Troy. Mike Burton showed us 4 different vehicles and allowed us to test drive each of them. He answered all of our questions patiently and honestly. We are the very happy and satisfied owners of a 2016 Jeep Cherokee Latitude. Find your next vehicle at Suburban and ask for Mike Burton!!

Minivan 4

Feb 2, 2016

The delership was very busy, but staff worked as team to get us through the sale. Max was knowledgeable about the product, Tom answered some questions, and Jay got us through the paperwork..

honeybee

Feb 1, 2016

Our salesman was Chris Campbell which was a very good salesman and tried to be very helpful. The vehicle leased was not as expected in power or gas millage and was returned to exchange in a little over 24 hr. period. During the transaction of coming up with an exchange which was approved by the manager, Chris Campbell became very frustrated and actually quit the dealership and walked out during the transaction. We then dealt with the manager which was a total waste of time. He wanted to charge only the MSRV price and would not negotiate in anyway at all. No one ever pays the suggested retail value. Left dealership and will never return. The whole deal was a strong arm deal. So, Suburban lost a very good salesman and a customer. That is not the way a good dealership does business.

JT123

Feb 1, 2016

Had a good experience with the purchase of my new jeep wrangler. chad and Brandon helped me along the way and answered all my questions.

diecastmaster

Feb 1, 2016

I went to the dealership to get a quote on a new Dodge Journey R/T as my current lease vehicle was close to expiring. David Hirmaz was the agent. He went out of his way to accommodate my needs. I drove out with a new vehicle. It was a pleasant experience dealing with him and the dealership.Charles Vandelinder

Kb13

Jan 31, 2016

I had the opportunity to work with Max. He took his time, wasnt rushing me and gave me a great deal on my new vehicle. I will definately be sending my friends and family to see him.

tfd308

Jan 31, 2016

James Fredal is an awesome sales person and was very attentive to my needs. He took the time to go over the features of the Ram 1500. He helped me paired my cell phone.

raad1984

Jan 30, 2016

I was introduced to Maria by a family member. I discussed with Maria what vehicle I was looking for and she found it the next day. The process was very easy without any hidden fees. Thanks for the enjoyable experience. Richard R.

adgirl07

Jan 29, 2016

Chad Kozumplik is an awesome sales person and was very attentive to my needs. The sales manager Ben Heer assisted in the sale process and they put me into my dream Jeep Grand Cherokee Limited. I told them the features that were important,, along with my monthly budget and they came up with the perfect Jeep for me. I drive for a living and all I can say is "I LOVE this Jeep!"Thanks Ben and Chad!

Newjeep2015

Jan 27, 2016

Transaction was stress free and straightforward. Price was transparent with regard to what could and what could not be done. Immediately assessed my trade in which was helpful and not an activity other dealers were willing to engage in w/o knowing if I would purchase the car.

bryan altawan

Jan 27, 2016

Glen was very informative and worked with me in order to get the deal wasn't pushy at all and met all my needs A++++ all the way and I will recommend Glen to my family,friends and coworkers

Ram Driver

Jan 25, 2016

Have purchased 4 vehicles at this dealership and have had a great experience every time. This was my first time dealing with Maria Kovach and I'll tell ya, it wont be my last!!!!! She was very helpful in finding me what I needed and once that was established, there was no wasting time getting things done. Never felt like "just another customer". Great experience!

Ok-E-Dok-E

Jan 25, 2016

Professional in all respects and salesmenship.Third auto leased with Rick and look forward to more businesss with him and this dealership.Service has been satisfactory also.

Nathan

Jan 25, 2016

This was my 2nd used car purchase from Steve at Suburban Chrysler of Troy. It was a hassle free, fast and friendly experience both times! The dealership is clean and inviting and the service area is great as well. I would definitely recommend this dealership (and Steve Sylvester) if you looking for a quality used vehicle.

Marisad

Jan 24, 2016

This was my first experience leasing a car, which was a bit nerve racking, but Rick Larue made the entire process so easy and enjoyable. He worked with the limited time I had and got me into my jeep the next day without pushing me into anything I wasn't comfortable with and took the time to answer my questions. Thanks Rick!

rgold

Jan 22, 2016

Rick Larue our salesman was thoughtful, trustworthy, and patient, with us in buying our vehicle. He really went to great lengths to answer all our questions. We will return to Rick Larue to buy or lease our next vehicles in the future. I highly recommend Rick as your salesman when looking for and buying a new vehicle.

Nick P

Jan 20, 2016

Great service, great people, overall great experience.

lalbouze92210

Jan 19, 2016

Jim Levandusky has been very nice and friendly. He helped me buy my first car here in the US and I know that I can come see him now for every problem he will help again. It is pleasant to have that relation with a sales person!

sassie3565

Jan 19, 2016

Jerry was very helpful in our new lease experience. I will be recommending him to my family and friends. We LOVE our new RAM truck!

Sylvia Nelson

Jan 18, 2016

My sales person, Ralph Geary at Suburban Troy was friendly and knowledgable. He helped in the ordering process and kept me up to speed on the delivery date. When the car came in he took time to go over everything with me and set up my phone and helped me locate everything in the car.I have been driving my car for a week in the ice and snow and love it!

Bziskie

Jan 18, 2016

My situation will sound like a negative one but honestly the dealership I dealt with really made the difference. I purchased a new limited Town and Country in August 2015 from Subburban in Troy MI. The vehicle had an engine chirp only a few weeks after I brought it home. After a few visits to the dealership it was still not going away. The service team replaced every part they could think of. I of course still wanted it corrected so I spoke with Jim who is the director of service. He took my information and really went to work for me. Long story short, I didn't need to contact Chrysler corp. directly at all myself. Jim called me and let me know there was a similar issue with another vehicle and that they would need to replace the entire engine to repair it. I of course did not want that. He gave me a second option and that was getting a new vehicle. I was amazed at how they backed their product and not only Chrysler directly taking care of me but also the dealership to help the way they did to make it happen for me. The typical stories you hear in this situation are horrific so I was very pleased. My sales guy was Jerry L., he is the real deal. My wife and I shopped around for vehicles for awhile and when we met Jerry we definitely hit it off. He was down to earth, not puchy, gave you personal attention and definitely cared about what we wanted and how he could help. I can't say enough about this location and the people I dealt with directly. I did have a terrible, stressful situation but I understand things happen and its not the dealerships fault I got a broken vehicle. If you need a new car go see Jerry L. At Suburban in Troy, you won't be disappointed.

cwo2

Jan 18, 2016

I have leased six vehicles through Jerry L over the past couple years. Always easy to work and I know I am getting the best deal possible.

EasternBoy

Jan 18, 2016

The dealer is highly responsible for each customer. Before the scheduled driving, he always informed the important information which customer need to know by phone call and emails. They are very friendly and gentlely to every customer. There are free cookie and coffee offered in the shop.

TB12

Jan 16, 2016

I recently leased a 2016 jeep from Suburban CDJR of Troy which was my third jeep I've leased from here and, once again it was a excellent experience from start to finish. I have had nothing but positive experiences at this dealership whether it was for service or getting new vehicle, superior dealership with superior customer service! Rick LaRue was the salesman That worked with me on the lease of my new Cherokee and I couldn't have asked for a better salesman to work with! Rick is professional, friendly and provides his customers with superb customer service from start to finish to ensure that they are completely satisfied and truly happy with their vehicle. Rick is awesome, genuinely cares about his customers and I look forward to working with him again in couple years when I lease my next vehicle!

Mel

Jan 16, 2016

I had a very good experience! No pressure and very honest ! I would highly recommend Max Dombeck, very knowledgable and has a easy going personality. Overall a great experience!

jay1950

Jan 15, 2016

Glen Campbell was my salesman he's been my salesman for the last three cars suburban of Troy is a fantastic dealership they stand behind their products they make the experience of buying a car very painless

Amyks

Jan 13, 2016

This is the third vehicle I have purchased with Glen Campbell. He is the only dealer I will work with because he is honest, professional, and knowledgeable. I was looking a couple of different vehicles and he gave all the information needed to make a good decision. I could not be happier with my new truck and I feel confident, thanks to Glen that I made the best choice!

Victoriavicky

Jan 12, 2016

I leased my first new vehicle ever from this dealership. My salesperson Rick LaRue was great at answering all of my questions on my new Dodge Patriot. He did an outstanding job at explaining all of the paperwork and showing me how the jeep works. I want to thank Rick Larue on making my first time purchasing a new vehicle an enjoyable experience. Thank you everyone on your great customer service, Victoria

daniel11

Jan 12, 2016

I just purchased a Jeep from David Brown. It was a totally positive experience. David was a pleasure to work with and so helpful. I could not be happier!

Happy Customer

Jan 11, 2016

I have purchased or leased from Rick Larue at this dealership multiple times. He always provides great guidance and customer service. Vehicles are a major purchase and Rick and the others at Suburban always make the process as easy as possible. I also appreciate their quick turnaround. I test drove a vehicle on Thursday and then was able to arrange for a pickup only two days later. I will return to Suburban in a few months when one of our other leases is due. Thank you!

Nasir

Jan 10, 2016

Yesterday I leased my third vehicle from Suburban Chrysler Dodge Jeep Ram of Troy and as usual my experience was nothing short of fantastic. Jerry is a great sales person, an excellent customer advocate and a superb dealership associate. He exceeded my expectations and made sure that the entire process was concise without any waste of time. While I appreciated the wonderful environment of the dealership I want do want to comment on Jerry's outstanding skills in customer service and his command over his job functions. Thank you Jerry. Additionally I want to make sure that I recognize John Gerrard and his great execution of the finance portion of the deal. Keep up the good work Suburban. You are a great group of people.RegardsNasir Bukhari

CAGMD

Jan 10, 2016

I worked with M. Burton to purchase a Jeep. My experience was very positive. Mike was professional and courteous. The process ran smoothly and I was out of the dealership in no time. I will recommend anyone to Mike, as he was very thorough in helping me to get the car I wanted and helping me to navigate the car-buying process.

brossm01

Jan 10, 2016

Eric Adams is awesome!! He went above and beyond to make my experience flawless! He worked around my schedule to make the entire experience worthwhile.

jgzyla

Jan 10, 2016

dealership had a large inventory and was able to provide the car I wanted.

Steve Carbone

Jan 10, 2016

First meeting with Glen Campbell, he found it, sold it, delivered it all in approx. 4 hrs.A very nice car buying experience!

Don Miklusicak

Jan 4, 2016

I was called with an early lease renewal offer. Met with Maria and had an excellent experience with a new lease completely to my satisfaction. I highly recommend Maria to all my friends in need of a new vehicle.I rate my satisfaction level at 10

wingnut923

Jan 2, 2016

I started taking my Jeep to Suburban Jeep - Troy a couple of years ago for service. I liked the friendly atmosphere so when my lease was coming up, I went back to turn in my vehicle and get another. I first met Joe Bellomo when I walked in the door. He was very courteous. I was planning on getting the same make and model, but Joe took the time to review the upgraded options. The biggest choice was color. I picked up my new Jeep Patriot on New Years Eve. Happy New Years to me! :-)

HAPPY CUSTOMER

Jan 2, 2016

Joe Bellomo is the best. He makes the car buying experience easy . He really works hard for his customers.The only downside to our experience is to meet with the person who does the paperwork. Seems like a waste of our time. My expectation is that the paperwork will be ready for me to sign when I pick up the vehicle without having to see another person. Other than that everything else is top notch.

Wildchild

Jan 1, 2016

I had an excellent experience at the suburban of Troy jeep dealership because, everybody was very nice and exceptionally helpful. They made sure I was taken care of in every way, shape and form. Even as far as making sure I had something to eat or drink. Thank you so much.

Seamus13

Jan 1, 2016

The service was professional and our sales person Steve Sylvester went the extra mile. We appreciate the effort and attentiveness. We will go back to Suburban Chrysler for our next vehicle!

Newton 2

Dec 31, 2015

I leased my first Chrysler Town & Country in 2010. When that lease was up I decided to check Suburban C.D.J.R. Troy because it was closer to my home. The best move I ever made. My salesman. Rick LaRue was very knowledgeable about all the latest features on the 2013 Town & Country, and he was very patient in answering my questions. When this lease was about to expire, I decided to buy it because it had less than 13,000 miles on it. Rick took care of all the paper work that was necessary to complete the transfer. I definitely would recommend Suburban C.D.J.R. of Troy to anyone in the market for a new or used vehicle because of the great service I have received from the sales staff and service advisors

Capt hook

Dec 31, 2015

Our sales person James Fredal did an excellent job for us. Would highly recommend him. The overall experience was great and we recommend the dealership to everyone

Hemirubicon

Dec 30, 2015

Every visit is a pleasure, and never issues having to bring the vehicle ball. In other words no comebacks that are unnecessary! Thanks! I will be back

cgcars

Dec 30, 2015

Kristine Hill is an unbelievable salesperson. She listened to everything that I needed and found the exact vehicle and in my price range of a lease.

JeepLover

Dec 29, 2015

When my current lease was coming to an end I immediately called Bill Messina and didn't think of anyone else. He made my last experience so pleasant I knew he was the sales associate for me. I received superior customer service from Bill and the paperwork process was totally painless!!! I HIGHLY recommend Bill.

cheryl70

Dec 28, 2015

My husband and I have always purchased or bought our vehicles from Rick he has always been very friendly and helpful to get us into a vehicle that met our needs. I am now 70 years old and never thought that I would ever be driving a jeep, but i must say I love my new jeep latitude.

cmu01

Dec 26, 2015

Good buying experience for my Jeep Grand Cherokee. Bill Brys was helpful in getting me into what I wanted, and also doing it in a timely manner. I would recommend this dealership to friends and family in future.

Jan2015

Dec 26, 2015

Max Dombeck is an excellent sales associate. He made the process of buying a new car and trading in my old one very easy and efficient. He is very knowledgeable about the products and helped me get into the Jeep I really wanted. I love my new Jeep!

J&D 2016

Dec 23, 2015

My wife and l worked with Tim Pazdziora to purchase a 2016 Cherokee Latitude. He took us for test drive,he was friendly,pleasant and knowledgeable about Latitude. We highly recommend working with Tim and Suburban Chrysler/ Jeep of Troy.

Jon Binns

Dec 22, 2015

Chris Campbell is a must see salesman. Genuine and very accommodating with my long work hours. I will send any of my friends or family his way for a purchase. Thank you, Chris

kate2014

Dec 21, 2015

Ralph Geary is an excellent sales person. Thank you. That was a pleasure to find such understanding and knowledgeable person. See you my friend. Thanks again

trebor8842

Dec 20, 2015

Ralph Geary is an excellent sales associate. He makes the process of getting a new car not only easy but fun. He is very knowledgeable about his products and will find exactly what you are looking for. When it came time to do the lease finance, Brandon Stiltner was also a pleasure to work with.

Carolyn

Dec 20, 2015

Bill Messina, at Suburban Chrysler Jeep Dodge Ram , was so efficient helping me acquire my new vehicle. The total experience was fast, organized, and easy !

pjkping

Dec 20, 2015

Maria was very fast and efficient.The car was ready as promised and I was on my way home in less than an hour.I would highly recommend dealing with Suburban Collection for all of your automobile purchases.I have done several transactions with her in the past

2012elantr

Dec 19, 2015

I had a great experience at the SCJDR of Troy dealership. Bill Messina found the exact truck I was looking for. I let Bill know I was pressed for time so he had all the paperwork prepped and ready which made for a fast and easy delivery. Bill was very friendly, it was a true pleasure to work with him.

kvaavik

Dec 18, 2015

My wife and I were in the market for a new Jeep Grand Cherokee. We contacted several dealers and met with a couple of them. Bill Messina at Suburban differentiated himself as being very responsive and an easy guy to deal with. No run around, he got right down to brass tacks and we were happy to give him our business. I would recommend Bill and Surburban highly.

mrocchio

Dec 17, 2015

Thank you to everyone at Suburban Chrysler Dodge Jeep Ram of Troy! Joe Bellomo made the car buying experience a joy and I absolutely love my new Jeep G.C. Summit- Thank you,The Rocchio's

Rachel Rose

Dec 17, 2015

I recently had to turn in my Chrysler 200 because my lease was due. I never thought I could love another car as much as that one....until I was introduced to the 2016 Jeep Cherokee. Eric Adams was very knowledgeable, professional and outstanding, and also provided me the best customer service. He definitely made this experience very quick and easy. He answered all of my questions thoroughly and made sure that I was happy with my decision. I will definitely recommend the dealership, as well as Eric Adams to any of my friends and family members! The experience honestly could not have been any better! Thank you!

Shaffne2

Dec 17, 2015

I absolutely enjoyed working with Kristine Hill when I purchased my new 2016 Jeep Chreokee Trailhawk last week. Kristine was knowledgable, thorough, thoughtful & considerate. Kristine helped make the process simple and stayed late to be sure I understood how all of the features & functions worked before I left the dealership. Brandon took the time to explain my financing & extra coverage options. Natalie was very sweet & helpful coordinating my visit to their store. Thank you!Stacey Shaffner

Teresa_Marie

Dec 17, 2015

I brought my Chrysler 200 convertible in for an appraisal bc I have been eying the Jeep Grand Cherokee Laredo for some time now.. And I left with one! Eric Adams is amazing and gets the job done the best way possible. Everyone was so friendly and made my husband and I feel like no matter how busy they were we were the only one in front of them and that doesn't happen much anymore, especially in sales. Not to mention we were finishing up after 6pm and no one acted angry they were still at work and took their time and didn't rush us. I highly recommend visiting the ln for your next purchase or lease and find Eric Adams, he won't dissapoint!! The experience was great!!

Tim B

Dec 16, 2015

I recently had my 2015 Jeep Cherokee in for service at Suburban Chrysler Jeep. I had made an appointment the week before and when I got to the dealership they were there waiting for me with my paper work in hand. The service agent, George T., was very pleasant and informative. He helped identify additional maintenance services that should be performed to insure the performance of the vehicle. I was temporarily handicapped at the time and using a cane and he made sure I was comfortable while I waited for my ride. My experiences at Suburban for both sales and service has been outstanding

RJS1970

Dec 16, 2015

Salesman Michael Burton needs to take a class in customer service skills. Horrible follow up and communication skills. He never mailed out my registration like he said he would. I had to call his manager to get my registration mailed out.

Clark,Cyn123

Dec 15, 2015

My Sons and I are Chrysler owners and all 3 of us returned to Suburban Chrysler to work again with our salesman, Jerry Leruth. Jerry's personal attention, quick, and efficient service always makes getting another vehicle a great experience. Jerry took the time to locate the exact car I wanted. All 3 of us are thoroughly enjoying our new vehicles.

ecaffrey23

Dec 15, 2015

We are Chrysler owners so naturally we returned to Suburban Chrysler Dodge Jeep Ram of Troy to test drive a Jeep Grand Cherokee.We were immediately greeted by Steve, who walked around the lot with us, collecting information while we browsed. We started leaning toward the brand new models so he went inside to get David, who handles the new model sales.David approached us and greeted us by our names and made great recommendations for new models. He took us out for a test drive within minutes and we were sold. He made the sales process very smooth and made us comfortable by getting us beverages and he made a rather long process seem very short. After we met with John in finance, who also did a great job of explaining our options and moving the process forward, David stayed with us almost two hours after the store closed to help set up our Bluetooth and radio features. He sat in our new car with us and explained all of the great features that comes with the Grand Jeep Cherokee and there were times where he seemed just as excited as we were about our new purchase.If you are planning on purchasing a new vehicle through Suburban Troy, ask for David! I promise you will have a great experience.

Unhappy Customer

Dec 14, 2015

Terrible sales experience! I had been shopping for used cars for months and found one here that I was ready to purchase. I am located in Columbus, Ohio, so I called several times to confirm that the particular vehicle I was looking at was still available before driving 3 and a half hours to Michigan. I spoke with Bill two days before I went, late evening the night before I went, and first thing in the morning as I got in my car to drive there. Each time Bill confirmed that the vehicle was still on the lot and no one had purchased it. He even had me fill out a credit application the day before to save me time at the dealership. I was ready to go and took the day off work to be able to go get the car. TWO HOURS INTO MY DRIVE (so 4 hours round trip away from home) HE TOLD ME IT HAD SOLD THE DAY BEFORE. SERIOUSLY??!!? I could not believe how horrible the communication and service was and demanded an explanation. Bill took no responsibility and essentially gave me an "it happens" and "sorry I'm not sorry" type of response, blaming others for any potential miscommunication. When asked don't they have a central database to record this type of information so different sales people know the current status of a vehicle, he said that they do. Clearly they do not use it. Bill showed no signs that he cared about the inconvenience, waste of time, waste of gas, and waste of a day off work that he cost me. After all of this ridiculousness, Bill even had the nerve to try talking me into finishing my drive to look at their other vehicles for sale. Are you nuts?!?! I just had the worst customer service experience ever and you think I want to inconvenience myself further to still give you my business?? Stay away from this horribly run business!!!

Dick2016

Dec 12, 2015

This is my second Jeep from Suburban, and thanks to Glen Campbell, I'll be back. He was patient and understood my needs. If he didn't have the answer to my many questions, he found it and explained everything so I understood. I strongly recommend Glen to those seeking a knowledgeable salesperson who is very nice. Fred in service is also thorough and easy to work with.

Chad111

Dec 8, 2015

I leased a 2015 Dodge Durango and was really pleased with the quick and efficient service I received from Max Dombeck. I'm enjoying my new truck!

justice1481

Dec 7, 2015

Chris Campbell helped me purchase my 2016 Challenger Scat Pack. Even after I made several changes throughout the ordering process he was understanding and very helpful. I would recommend Chris for your new car purchase. Chris was very helpful and knowledgeable about the vehicles he sells. I will be contacting Chris when I am ready to purchase my next vehicle purchase.

firstjourney

Dec 6, 2015

Glenn Campbell was my sales person. He was very professional and patient throughout the buying process. He found us the exact vehicle that were we looking for and got us a great deal. Stopped for lunch on the way home and got a compliment on our new vehicle from an interested potential buyer. Immediately recommended Glenn. We bought a Journey AWD RT.

tb516

Dec 6, 2015

Excellent customer service. They were fast friendly and courteous. Thanks again Suburban Chrysler Dodge Jeep Ram of Troy. You guys are the best!! I'll be back for sure.

Michael New 300s

Dec 2, 2015

I just wnated to take this chance to say a great big Thank You to Joe Bellomo! I recently leased a new 300 S and love it. I have delt with a lot of other sales people over the year and so I for sure the guy that I will go back to time and time again. His honesty and proffesionalism was a refreshing treat. I did not feel any pressure to make a choice at any time. Joe also did a great job of explaining how everything worked on my new car and I left feeling comfortable with my new car. If it were not for Joe I don't know if I would have kept going back to Suburban Chrysler Dodge Jeep Ram of Troy. Joe is for sure the reason I go.

Devin's Jeep

Dec 1, 2015

We just purchased a new Jeep Wrangler for our son from Chris Campbell. We could not find one in stock with all the features and the right color. After talking with Chris we ended up ordering a custom Wrangler with all the features and color our son wanted. Chris was very knowledgeable, helpful and courteous. It was a great experience. Our son loved his new Wrangler. We will definitely go back to Suburban Chrysler Jeep and see Chris when we are ready for a new car.

Gina

Nov 30, 2015

My salesman "Jerry Laruth" was the best I have ever had the pleasure of dealing with. Suburban Troy, MI... Thank You!!

Jeeplover, TJohnson1

Nov 30, 2015

I recently purchased a 2016 Jeep Wrangler Unlimited from Suburban Chrysler and had the best experience ever. I worked with Eric Adams and he was absolutely fantastic. It just so happened that my Jeep came in the day before Thanksgiving. Eric called me right away when he went outside and noticed that it had been delivered to the Dealership. I was so excited and really needed to get the vehicle before the holiday because I was down a car. Eric did it, he got all of the paperwork done in time and I picked it up that evening. I could not be more pleased with him and his great attitude. I will be back for sure to work with Eric. Thank you again! T.Johnson

wadams2016

Nov 25, 2015

Rick Larue was very accommodating, friendly, and most of all patient with me. I hope Rick is still there in 2 years when my wife is up on her lease, and in 3 years for mine.Thanks Rick

bRad2day

Nov 25, 2015

This is the second Jeep Grand Cherokee I leased with Rick LaRue and I will be back for a 3rd. He defines customer service. I will recommend him to anyone in the market for a new vehicle.

GrazynaH

Nov 24, 2015

Dealership was busy,yet assignment of dedicated dealer was quickChad Kozumplik was friendly helpful and located vehicle exactly to disclosed requirements.Whatever I have asked for was promptly and factually responded to.I have received on the spot training,test drived the new vehicle,got a decent price for my oldcar,bought a new one and left the dealership completely satisfied on all counts.The car,the price and very good serviceI would gladly recommend Suburban Chrysler of Troy to all my friendsSimply good job,keep it up.

Jeep II

Nov 22, 2015

Derrick was great to work with and took care of everything professionally and efficiently. Did a great job of walking me through the features of my new Jeep. This is the second vehicle we worked with Derrick on I would recommend him to anyone interested in an new Jeep vehicle.

Rob

Nov 21, 2015

I was looking to replace my car since I moved to Michigan. I visited Suburban Jeep in Troy and met Scott Gregory. He was patient and thoughtful as I am a very through and slow car buyer. Scott took the time and had the patience to deal with me. I would recommend that you ask for Scott when visiting Suburban Jeep of Troy! A true professional.

Elena S.

Nov 18, 2015

I went to Suburban Chrysler Jeep Dodge Ram of Troy a few weeks ago for an oil change on my 2011 Jeep Compass. The experience went so smoothly and was so pleasant that I recently returned to look into purchasing a new Jeep. I worked with Eric Adams and he was great ! He worked within my budget and what I was looking for. One of the things I liked about him was that he stayed with what he knew I was interested in, rather than wasting our time showing me other vehicles. He was very available to me to answer any questions I had. I would highly recommend this dealership to anyone.....I had a great experience and will return to them for future needs!!

BRut

Nov 18, 2015

I was in the market for a new vehicle and I contacted Rick LaRue. I have dealt with Rick for a number of years and each time the experience has been great. Rick worked very hard in getting the lease payment and terms that we needed. We looked at a number of different vehicles and finally decided that the Jeep Patriot was the one that best fit our needs and budget. Thank you Rick for putting together this lease package for us. I would highly recommend Rick and Suburban Chrysler to anyone looking for a Chrysler / Dodge or Jeep vehicle.

RegretfulRoger

Nov 18, 2015

Not only the worst experience I've ever had buying a car, but the worst experience I've had buying anything, ever. Dishonest, underhanded, and greedy from front to back. I was warned and didn't listen, so heed the advice I didn't - if this is your only option, be sure to do ALL of your homework before stepping foot in the showroom (and then be sure to get a second opinion).

Roch

Nov 16, 2015

Kristine Hill at Suburban Chrysler as usual, was very attentive to finding a good leasing fit for my pocket book and driving experience. She is always eager to go the extra mile to serve the needs of the client. She listens carefully to needs and requirements, delivering a satisfying sales experience. Kristine makes sure that when you drive off the lot you have an understanding of the many systems in the vehicle. She is the real thing. Kristine makes the Suburban experience a pleasant one. Thank You, Roch Morin

Helpis Youssef

Nov 15, 2015

Max was excellent in helping us choose a car for our daughter . Very happy with the whole process.

October83

Nov 15, 2015

This is the 4th car that I have bought through Joe. He is always working hard to ensure we get everything we want at the best price. He never tries to oversell products to us nor talk us into another vehicle. We will be back for sure!!

Ljmatthes

Nov 15, 2015

I would HIGHLY recommend contacting Rick LaRue to purchase or lease a new vehicle. This was my first time leasing a car, so I went in to the dealership not knowing much about the process and worried that it would be difficult and time consuming. Not the case whatsoever. Rick is by FAR the best Sales Consultant I have ever worked with at a dealership. The deal was an absolute breeze and Rick went above and beyond to ensure my full satisfaction. He is knowledgeable, kind, and it is so apparent that he really loves and values his job and having positive experiences with his clients. Thank you Rick! I am so happy with my new 2016 Jeep Patriot!

Muzzy

Nov 15, 2015

Jerry just gave me what I needed to know to make my decision. I am very short on time and he fit in to my schedule and got things done for me with great service. Straight shooter and tells you like it is. Love the honesty. He will be selling 3 cars in 6 months for my family and we will continue to purchase with him.

Moaldaddy

Nov 14, 2015

Jerry is awesome and goes beyond the call of duty thank you. He was professional and polite. Never had a problem with him and will continue to go to him.

scotty12

Nov 14, 2015

The salesman was very knowledgeable of the inventory and very good showing us all the options on the different vehicles,also brought the vehicle up to the front to let us go for a test drive.

Crooner82

Nov 12, 2015

This is my third Journey I purchased from this dealership. I met my salesman Joe Bellomo for the first time. He was very helpful in answering the questions I had.about the different Journey models. I decided on the R/T and am very satisfied with my choice.

Dave1032

Nov 10, 2015

I recently purchased a 2013 Jeep Grand Cherokee from Don Smith at Suburban and I will certainly go back to him again for any of my future vehicles. They gave me a fair price on my trade-in and a very good price on my Jeep. Even when I noticed a couple things I had overlooked on the Jeep (it was used after all), they were happy to help and fix any of the concerns I had. I would recommend them as a first place to look when buying a vehicle.

Mike S

Nov 10, 2015

I have been coming to Suburban ever since they acquired the C-J-D franchise. I have worked and known the Service Manager Jim Grove for a number of years and I feel the same way about George Toubassi. I get the straight information from both these gentlemen on repair of my vehicles. I take pride in my Chrysler vehicles and I use Suburban for all my needs. "Great service, Great personnel is what makes a good dealership."

Wilso765

Nov 9, 2015

After a poor experience at two other dealerships, I turned to Suburban Jeep of Troy and worked with Chris Campbell. Chris was excellent to work with. I was in a time crunch to find a vehicle and, within two days, Chris provided viable vehicle options with my specifications and within my price range and I ended up making a purchase. He was friendly, efficient, and made sure I was a priority. I would absolutely recommend this dealership and Chris after my wonderful experience at Suburban Jeep of Troy!

wilso765

Nov 9, 2015

After dealing with a couple horrible dealerships and sales representatives, I turned to Suburban Jeep of Troy and worked with Chris Campbell. Within two days, Chris provided me with viable vehicle options within my price range. He was excellent to work with - was transparent, returned phone calls quickly, and made my Jeep purchase a smooth process. I cannot say enough how great it was to work with him. I absolutely would highly recommend him and this dealership!

Happy customer.

Nov 9, 2015

Thanks Fred for the excellent service. Speedy and saved me money too. Stop in to see Fred when you need service and need it fast. Thanks again.

Shady6

Nov 2, 2015

Chris Campbell worked hard to get me the best deal possible. He was transparent and able to explain every step of the car buying process. He gave you everything you wanted and didn't pressure you to buy something you didn't want or need.

shady6

Nov 2, 2015

Chris Campbell worked hard to get me the best deal possible. He was transparent and able to explain every step of the car buying process. He gave you everything you wanted and didn't pressure you to buy something you didn't want or need.

Messinagang5

Nov 1, 2015

When choosing a family vehicle we had lots of options. Rick Larue was very insightful and gave us good information to make a decision that would best fit our family. We are very happy with our Town and Country and the way everything was handled. Our three young kids were even entertained while we waited a short while in the lobby.

JeepsAreCool

Oct 31, 2015

Suburban Chrysler Dodge Jeep Ram of Troy is a fantastic place to purchase/lease a new vehicle. My experience there was extremely pleasant.The sales staff was so kind, especially my consultant, Rick LaRue. Not only was he extremely knowledgeable about the vehicles I was interested in, but he made the entire car leasing process a breeze. I would recommend him and the Suburban Chrysler Dodge Jeep Ram of Troy to anyone who is looking to experience the most pain-free car leasing process ever.

Jo's Dodge

Oct 30, 2015

Joe Bellomo asked what I needed/wanted in a new car, and found it immediately and also found good discounts for me. An excellent representative for Suburban CDJR.

hboutros

Oct 29, 2015

marc was courteous and on top of his game. He had all the paper work ready and made my experience at the dealership very pleasant.

RK

Oct 27, 2015

Rick LaRue was a friendly, knowledgeable, easy to work with consultant. He made the process of leasing a car both simple and pleasant. Mr. LaRue helped me pick out a vehicle that was the perfect match for me. I feel quite fortunate to have met a person who exemplified the characteristics of an outstanding car consultant.

lauren

Oct 26, 2015

I was tired of talking to salesmen at other dealerships who didn't know anything. I walked in here and said I needed someone who knew what they were talking about. I knew exactly what we wanted and could afford. Jim was a NEW cars dealer but said he wasn't busy and would be glad to help me. So we sat a talked, I told him everything we wanted and he handled the rest! He even got us a better finance deal than we walked in with........VERY impressive! Would Highly recommend this guy! Thanks SO much Jim!

Fastone12

Oct 22, 2015

Chris Campbell gives you the best deals!! Thanks for hooking me up with my 2016 Dodge Charger Scatpack! Go to him for anything you need!

HUNTER2027

Oct 22, 2015

Very positive experience, however, to close on the car and do the paperwork took 1.5 hours as it was a friday afternoon, would be better if this was improved. I worked close and left while the car was being prepared, I don't understand why I could not just return and sign it immediately. My deposit was done at the time of purchase, it was just signing documents. Other than this part, overall very postive.

smckay

Oct 19, 2015

I found a 2014 Jeep Grand Cherokee on Autotrader that was exactly what I wanted. I emailed about my interest late at night, had a call from WIlliam Brys the next morning, agreed on a price and put a deposit on the vehicle to hold it until it could be picked up--all within 24 hours. When I picked up the vehicle, all I had to do was sign some papers, provide payment, and get the keys. Very good, stress-free experience. I got exactly what I wanted and paid for.

Jeff H

Oct 13, 2015

Chris Campbell made my purchase at Suburban Chrysler Jeep Ram effortless. Great work!

JeffH

Oct 12, 2015

I had a fantastic experience with Chris Campbell at Suburban Chrysler, Jeep, Ram. He had me in my new Jeep in no time and everything was effortless.

Dhafar

Oct 10, 2015

The service provided is very good. The time was relatively long, but may be I did book an appointment. I would suggest that beside washing the car from outside, it would be very nice if you can offer inside vaccume just like other dealers (not chrysler dealers).

KR

Oct 6, 2015

Bill Brys was very easy to work with. He understood my expectations and what I wanted in a vehicle. Bill got me the vehicle that I wanted and worked hard to get me the price I needed. I left feeling like a good deal was struck. The vehicle was already priced competitively but Bill worked with me to get an even better deal. Great experience.

barryv

Oct 5, 2015

Chris was very knowledgeable and accommodating making sure we test drove all the vehicles I had interest in and was not high pressure. My previous vehicles were purchased from a competitor in Highland MI. As long as Chris is there I'll see you in 36 months if not before.thanks...

Altitude

Oct 2, 2015

Ask for Steve Sylvester....first time Jeep buyer, Steve had Jeep meticulously cleaned to my perfection, which was no small feat, and most importantly he didn't pressure me into the purchase as most salesman often do. Overall, very pleasant experience but obviously can't attest to the other salesman. Thanks Steve

Mic

Oct 1, 2015

Best car buying experience ever. Highly recommend Suburban of Troy.

Great Durango

Sep 30, 2015

Great Experience, I feel that both parties left happy. No pressure, great service, great prices, huge inventory. Bill Brys was a pleasure to work with. Thank you

Bella

Sep 28, 2015

I would give the Jeep Dealership in Troy, MI 5/5. No doubt about it. The service is quick and the people are very nice and informative. From when you walk in for the first time to when you finally purchase you vehicle, it's a great experience overall. I personally worked with Joe and he helped me purchase my first Jeep. He sent weekly emails and informed me on every last detail. Great guy and great dealership. Highly recommended! Bella Lavorata

TooGoodToBeTrue

Sep 22, 2015

After having a very poor experience at another dealership, I walked in yesterday and was immediately assigned to work with Jacki. I was relieved to be working with another woman. I told Jacki exactly what I was looking for and the payment range I could afford.After a test drive and obtaining a payoff on my current vehicle, I thought everything was a done deal. Jacki brought around the vehicle and indicated she was going to fill it up and would be back. She also had me contact my insurance company to have them fax over the binder and dec page. It was very smooth and I felt like it went way too easy in comparison. It turns out there was good reason. At 8 pm, after already contacting the insurance company to have my trade-in vehicle removed and my new vehicle added, I was advised the banks were closed. Contrary to my beliefs, nothing had even been done at that point as far as financing was concerned. I was contacted this morning and advised that I could not get into the vehicle I was interested in because of the negative equity in my vehicle. I was extremely disappointed especially given my prior experiences. Jacki was very friendly, but I feel like pulling up the vehicle, filling it with gas and informing me to contact the insurance company was very premature given the financing was not yet secure at that point. Overall, the experience was a wash....it had the potential to be great, but ended up not being so great.

Mark S.

Sep 21, 2015

I have been browsing online dealerships for a certain make and model. After finally deciding, I made arrangements to stop by and check out the car. I met James and explained what I was looking for and why, from there the process and experience working with James was excellent. We test drove the car and in the end I made an offer and picked up the car the 2 days later. The dealership is well staffed and friendly. Thanks for the new ride James!

sdchriste

Sep 17, 2015

Jacki Burke was assigned to us and we couldn't have been more pleased. She looked for cars within our budget and stuck to what we asked. She really had a handle on our family's needs and was not pushy at all.. She could have only pushed to sell a new car but found us a used car that suited our needs better. Not only that , we were all set on one car and she called us to tell us she had another car that was better with LESS miles and LESS MONEY. What sales person does that! It was the prefect car and we drove it home. I would recommend her to anyone for a great deal and excellent service.Thanks Jacki! We love our new car!

JeffD2

Sep 16, 2015

Purchased a 2012 Dodge Caliber for my daughters from Suburban... very friendly staff and service department. Bill Brys was very accommodating, easy to work with and did an excellent job following up with us before, during and after the sale

John McColgan

Sep 15, 2015

I leased a 2015 Jeep Grand Cherokee from Chris Campbell at the Suburban Chrysler Jeep Dodge RAM of Troy and had the greatest experience. My fiance and I are loving the new Jeep and would highly recommend this dealership to anyone! We knew the exact car we wanted and the team made the process go very smoothly! We definitely appreciate how easy they made the purchase!

Newjeepowner2015

Sep 15, 2015

Rick was great! He helped me find the perfect Jeep and answered all my questions in a timely manner, even after the sale was done. He also went above and beyond by driving with me to my house to deliver my new Jeep.

marylou0528

Sep 15, 2015

This is the first time I had a great experience car shopping and I like to give thanks to Chris Campbell for that he's an excellent salesman very patient and kind you guys should be happy to have a salesman like him and I would definitely recommend him to all my family and friends thanks a million

jamcc989

Sep 15, 2015

I leased a 2015 Grand Cherokee from Chris Campbell at Suburban Chrysler Jeep Dodge RAM of Troy and had a great experience! I would definitely recommend this dealership/staff. They made the process go very smoothly. I am very happy with the purchase!

Kacey1965

Sep 14, 2015

Noah Webb was very accomodating and friendly. Whole staff from service to finance was knowlegable and friendly. Strongly recommend Suburban. From Ann Arbor to Troy they've been good to me.

farva56

Sep 14, 2015

I was looking for a car, and I had sent some information online, and I didn't hear anything for awhile, so I went to SUBURBAN CHRYSLER JEEP DODGE RAM OF TROY, and submitted a question, and within minutes Chris Campbell had emailed me, and started the whole process. I work until 5pm and can't really talk on the phone, so we had to email back and forth, and it seemed like what ever questions I had were answered with 5 minutes of asking. He really cares about his customers. doesn't act like it's just another sale, he took the time to explain everything to me, and made i had everything needed to purchase my car.

Kevin0302

Sep 10, 2015

My wife and I visited the showroom and looked like all the sales persons were busy and we did not get any attention. We felt some strangeness and visited again couple days later and asked to receptionist/feeder. Then we realized the system was different than other dealerships. Anyway Jacki was assigned for us and we had great time to see Jeeps. She tried several options we wanted to try, model, color, price range, but she did quickly and professionally. She is an AWESOME sales person and we also enjoyed running in the rain.. ^^

KMC

Sep 10, 2015

From the very beginning (mind you at least 4 months in the decision making) I never felt pressured into buying or leasing, Jacki was very polite and helpful throughout my wishy washiness!

Nikki313

Sep 6, 2015

I received the best service at Suburban Chrysler of Troy. I came into the dealership near closing and met Rick Larue. He was very kind and informative. He took the time to show me cars and discussing leasing/purchasing options. Rick made sure that I found a car that I was comfortable in. On delivery day, Rick showed me all the features of my vehicle, gave me a tour of the service center, and let me know that if I had any problems or concerns, not to hesitate to come see him. I was also in the capable hands of Brandon Stiltner. Brandon helped with financing and getting me a leasing price that was within my budget. The staff at Suburban was superb! I will definitely be recommending this dealership to my friends and will be coming back when it's time for another vehicle!!

Brad H.

Sep 3, 2015

Joe Bellomo, my sales specialist, was awesome and very patient.

RickD

Sep 2, 2015

This is the second vehicle we have leased through Suburban Chrysler Jeep Dodge RAM of Troy. Despite being there on the last day of the month and all the craziness at the dealership, our salesman Christopher Campbell was fantastic. Chris was balancing several deals at one time and still made us feel as though we were his number one priority. He is knowledgeable and extremely helpful getting us into our vehicle choice. I would recommend him to everyone as a sales consultant.

Jules

Sep 1, 2015

Joe Bellomo was the most professional salesman. He listened to our questions and answered them with kindness and patience. Thank you Joe! We hope to be back again!

Jbellomo23

Aug 31, 2015

Thank you for helping me get the car of my dreams. Joe Bellomo was amazing!!!! Thanks again for all of your help the car is awesome

mac24

Aug 26, 2015

Just bought a new car from Suburban and will probably return for my next one based on the excellent experience I had. Chris Campbell was knowledgeable and listened to what we wanted and our concerns. The whole dealership was very friendly and energetic as Chris was.

mac03

Aug 26, 2015

Chris worked closely with us to get a car we wanted and within our budget. He made the experience pleasurable with his energy and knowledge.

clmgostate

Aug 19, 2015

Joe Bellomo helped me lease my new Jeep Wrangler Unlimited Sport - it was a great experience and I highly recommend Joe!

clmgostate

Aug 19, 2015

Joe Bellomo was extremely helpful to me as I selected my new Jeep. I would definitely recommend Joe to anyone looking for a new Jeep!

Stef

Aug 19, 2015

I'm very happy that I was able to get a great deal on a used car right within my budget! Everyone was helpful and friendly. It was nice to not feel dragged around or the need to jump through hoops like with other dealers. Most wait times were very short too. This was my first time buying a car and everyone was patient and made it an easy process. I would definitely recommend them!!

Sean

Aug 18, 2015

Jacki was awesome to work with! She was on top of everything necessary to make the process quick and easy!! I would highly recommend her to anyone looking to buy or lease a new vehicle!

huggz

Aug 17, 2015

I would recommend working with gentlemen. He was excellent despite leaving to look at other cars and coming back. He was also patient while all the paperwork was processed. Also, John Gerrard in finance was good to work with.

sshaieb

Aug 17, 2015

Chris Campbell was an amazing sales person. We had a very lengthy amount of time waiting for the sales process to complete. No fault to anyone at the dealership. Chris was very patient and helped us through the process and kept a smile on his face. He hung out with us until we were able to drive a shiny new Jeep off the lot! We love it!

Donna C

Aug 14, 2015

I worked with Don Smith when purchasing my used 2013 Grand Cherokee. He was great to work with, friendly, proactive, and really on top of making sure my experience was nothing short of excellent! I would recommend Suburban Troy and Don Smith to anyone I know who is looking for a vehicle.

donnac

Aug 14, 2015

I worked with Don Smith at Suburban-Troy when purchasing my used 2013 Grand Cherokee in July/2015. He was great to work with, friendly, proactive, and really on top of making sure my experience was nothing short of excellent!I would recommend Suburban Troy and Don Smith to anyone I know who is looking for a vehicle.

Marshall

Aug 13, 2015

From the test drive to the finish line Jacki came thru and put me into the vehicle at the top of my wish list. Way to go and thanks for providing FANTASTIC service!

Carmen

Aug 10, 2015

Jacki was great! It was to strong diligent woman in such a male dominated field. She made my purchase quick and painless. I would definitely recommend her to friends and family.

Kieshasaunders

Aug 7, 2015

Jackie is the epitome of what customer service looks like. She gave me everything I asked for and more that's not to mention she stayed with me until my deal was done. She in no way rushed me and make me feel very comfortable. I would buy anything she selling!!!!!

Peggy

Aug 7, 2015

I went to the dealership with no intentions of getting a new car. Chris Campbell worked very hard to come up with the criteria I needed in order to make a trade. As a result, I walked away with a brand-new Keep patriot

Heyyyyyyyyyy

Aug 6, 2015

She made my leasing experience quick and easy. I will definitely send all of my friends her way! Jacki is very friendly and approachable. I love my new car!

egreening

Aug 6, 2015

Joe was great! We leased a Grand Cherokee from him. I felt like I got a great deal from him, even if I didn't, which is fine by me. He was great with our toddler and very patient. He won her over with licorice. There is no point in writing anything lengthy. The guy is great. It is the second car we have bought from him in the last 5 years, and will continue to come back. If you want a good car at a fair price and want to deal with the best, talk to Joe.

Shay oroo

Aug 1, 2015

Thank you Jacki Burke for helping me purchase my new car! you was nice and kind tome.Jacki is really the woman you should call.

Happy customer15

Jul 29, 2015

I am a repeat customer to Suburban Chrysler and will go back again. The front desk staff are friendly and efficient. I have always been helped in a timely manner and made comfortable. My salesman Joe Bellomo was extremely helpful and patient with explaining everything to me step by step and thoroughly. I would confidently reoommend anyone to do their car shopping and purchasing at Suburban Chrysler and work with Joe Bellomo.

Gene S

Jul 28, 2015

We just leased our second vehicle from Joe Bellomo at Suburban Chrysler of Troy. He makes the visit to a dealership easy and pleasant; Joe put us in the vehicle we wanted it was just that easy. Thanks Joe.

trh

Jul 25, 2015

Jacki really went above and beyond for me. She got me a great trade in appraisal and great incentives on a ram big horn. Her along with Elliott from financing got me to a payment I can hopefully deal with ( lol). They really hit my budget which I thought would be impossible. That you both ,especially you Jacki for everything.

docC

Jul 21, 2015

Thank you Jacki for incredible service and excellent follow up. We feel extremely confident that Jacki and Suburban Chrysler are first rate and genuinely care about their customers. We would return without hesitation!

rabi9634

Jul 15, 2015

I initially went to Suburban in 2013 but eventually ended up buying from another brand. I ended up with an SUV that I found wasn't going to work in the long term, so I found myself back in the market just two years later. I went back to Suburban and was pointed to the same employee I'd talked with two years earlier, Joe Bellomo.Joe was patient with me and my fairly specific interest in what I wanted in my vehicle. He guided me through every step of the process, from having my current vehicle appraised, finding the EXACT match of what I was looking for (seriously, exact match.. nothing more or less than I wanted in my Cherokee, right down to the seat color). When I bought my last car, it was work. Buying this car felt like everyone else was handling the work for me, which is how the car buying process should always be.My wife's lease is up in December. Based on how the experience went for me, we'll be back for her.

Vanuser

Jul 13, 2015

I was in need of a van and decided to lease. I went to Suburban Chrysler after shopping at other area dealers. By far, I received the best customer service fro Joe Bellomo and Tom Brown. I bought of the lot and everything was done, from the trade in to the lease, in the same evening. I got a great lease deal and fair trade in price. Suburban Chrysler itself has great amenities we took advantage of while we waited for the transaction to be complete. I will definetly return as needed.

vanuser

Jul 12, 2015

I worked with Joe Bellomo and Tom Brown on a trade in and purchase. They treated me like family, were patient and accommodating and Joe gave me an excellent tutorial on the features of the vehicle.

roland342

Jul 11, 2015

Thanks Jacki for the great customer service! You were very helpful in getting me into my new Jeep TrailHawk and following through with my new sunroof and trailer hitch.Thanks!

smayj

Jul 2, 2015

Lost KeyReally enjoying my not one but two cars. Dodge Dart is the one I drive most often. Sorry it's taken me a little time getting back to you, I want you to know how much I appreciate all your efforts regarding my recent need for a replacement Dart key. Thanks again, will keep in touch!Shirley Johnson

AmyG

Jul 2, 2015

I had the pleasure of working with Joe Bellomo on the lease of a new Grand Cherokee. He made the return process of my lease turn-in painless and got me the exact 2015 Grand Cherokee I was looking for at the right price.

bella123

Jun 30, 2015

The dealership is beautiful, Jacki was the best sales person, very helpful and even helped me a week later return my vehicle I was turning in

anmcgaw

Jun 28, 2015

I recently purchased a 2014 jeep cherokee from Suburban Chrysler, Jeep, Dodge, Ram of Troy. Jacki was very personable and honest with me about what kind of jeep in my price range would work best for me. She made sure to go through every detail and I felt like I had great knowledge of the vehicle I was going to purchase after meeting with her. Her enthusiasm rubs of and made me excited to choose this car. Excellent customer service and made sure to follow up with me after my initial visit and once I purchased the car. I am very happy with my choice! Thanks Jacki!

pjdevera34

Jun 23, 2015

My overall experience was pretty good, except the the fact of when it came to cost. I wish I was informed about the minor details of credit needed to help my monthly cost, the option repair prices, and how I put a down payment for $257 a month but instead I'm paying $319. More depth would be nice

kjb

Jun 19, 2015

I purchased a used 2012 Jeep Liberty from Don Smith at Suburban Chrysler, Jeep, Dodge, Ram of Troy. Don was very knowledgeable and helpful. It was my first experience purchasing a used vehicle and I was very pleased with the service that Don provided. I would highly recommend working with Don Smith at Suburban Chrysler, Jeep, Dodge, Ram of Troy when purchasing a new or used vehicle.

kjb

Jun 18, 2015

I purchased a used 2012 Jeep Liberty from Don Smith at Suburban Chrysler, Jeep, Dodge, Ram of Troy. Don was very knowledgeable and helpful. It was my first experience purchasing a used vehicle and I was very pleased with the service that Don provided. I would highly recommend working with Don Smith at Suburban Chrysler, Jeep, Dodge, Ram of Troy when purchasing a new or used vehicle.

leroy2015

Jun 16, 2015

I usually do not write reviews, but in this case I had to. I definitely appreciate nick He was very helpful with me in selecting a new vehicle. He made the experience of purchasing a vehicle pleasant. I can tell that nick worked very hard in finding me the right vehicle. I would recommend if anyone that is looking for a new vehicle; to do business with nick. THANKS NICK you are the best

Jbomm

Jun 14, 2015

Walking into suburban Chrysler was one of the best decisions my wife and I have made in looking for a new vehicle.All the way from walking through the front door. The receptionist greeted us right away and with in minutes we were seated with our salesman Ted Baggett Jr.Ted is one of the best in our book.He listened to our needs of what we were looking for and what we were looking to spend.H e promptly had a vehicle pulled around and we were on a test drive.Thanks again for the great expierence and professionalism of the entire staff it made purchasing a vehicle fun and exciting.We look forward to doing business with suburban Chrysler for all our new vehicles in the future and will recommend Ted and suburban Chrysler to all our friends and family for there vehicle purchases.We love our new ram 1500 outdoorsman can't wait to get north bound.Thanks again Ted for your hard work and getting us exactly what we were looking for. Look forward to doing business with you for years to come.

Smp03

Jun 11, 2015

After my car caught on fire, I knew I needed a car immediately. Steve was patient and listened to what can of car I needed. I don't normally trust people but I did trust him to help me. I've had my Dodge Avenger for three months now and I'm so happy! The process was fairly easy and I was scared but Steve helped me realize the bigger picture. I would recommend him to anyone. Couldn't have asked for a better person to help me get my car.

kath517

Jun 11, 2015

Jacki was so helpful in working with me to meet my budget needs for a lease on the 2015 Chrysler 200C! She is extremely personable, honest, and kind. I would highly recommend purchasing and/or leasing a new or used car through her!

Bluestar

Jun 10, 2015

Jacki is fantastic at what she does. Very cordial and knowledgeable sales person. Follows up promptly and provides clear information without any games. Recommend working with her for your next vehicle purchase.

josan

Jun 10, 2015

This is my second dealing with Rick LaRue who was very helpful . He spent much time explaining to me the Ins and Outs of new car ownership vs a lease car. He also made sure that I received all the discounts that were due to me and due to the fact l have been a Chrysler owner since 1968. He is very personable and friendly. l will recommend him and your dealership to anyone who asks.

Dodge

Jun 7, 2015

I would highly recommend Ms. Burke as the sales associate to go to. As a young early twenty year old looking to purchase a new car with my parents, Ms. Burke was very accommodating, especially with communicating with my family. I took a test drive in a Dodge Dart which was a great experience where she explained all the features of the vehicle and different package options. In terms of pricing, Ms. Burke did not hesitate to connect us with a manager in order to help us navigate to a price my family was comfortable with. She even provided a loaner car when the specific Dart I was purchasing required further detailing and had it ready for us for pick up a few days later over the weekend. Great experience overall and would highly recommend.

Dee-StrongWilledWoman

May 28, 2015

Coming from the Ypsilanti area was definitely a drive to come and test drive or purchase a vehicle, but Jacki made it all worth the while. She was more than Friendly, she lends a sense of family communication to the buying experience. I did not feel pressured, hassled, or rushed with her. She explained things clearly and thoroughly as well as answered the many questions that I had. Thank you Jacki for being patient!I am strong in the aspect of knowing what I want, when I want it, and how I want it and Jacki worked exceptionally well with letting me as the customer inform her of my needs (strongly & firmly). Jacki is an asset to the dealership. I purchase my cars and drive them until the wheels fall off (really, I won't be buying another car for a while as long as this one holds up, and if the quality does not hold up then I know that Suburban Troy may not be the place for me - my last car was a Ford SUV & I drove it to just a little over 197,000 miles before trading to Suburban Troy - so really I will drive it until the wheels fall off) hopefully she is there when I need to make my next purchase- many many many many many years down the road!!Finance was ok, again I am a very strong willed woman and I don't want to be hassled on things that I am not going to buy, if I tell you that I can't afford the extras leave it at that and lets move on to finishing the paperwork - it saves you time and saves me as the customer time as I know what I can and cannot or shall I say WILL NOT pay for. Other than that my finance experience was good as well!Man or Woman - Jacki Burke is the Woman to see!!! I'm sending my son her way next!!!

Daniel556

May 27, 2015

I buy my jeep from Suburban Chrysler Dodge Jeep Ram of Troy, during which Jacki offered lots of help and information. Her kindness and patience makes her a very good sales woman. If you want a new car, she is definitely recommended.

Malibubarbiesf

May 26, 2015

Joe B. Was amazing. We couldn't have asked for a better experience. He went above and beyond for us. He is a great guy and we're so pleased with our vehicle. He would even correspond with me on his days off. Also we had ordered a soft top for our Jeep and he went personally to pick it up. I could go on and on with all the extras he did for us. Thanks again Joe!!!

5tarks

May 24, 2015

Jacki was very attentive and provided different options to ensure we were getting what we wanted. Her knowledge and enthusiasm was refreshing to see. I would recommend her.

Cheryl Chodun

May 15, 2015

A week ago, I picked up my new ( and second) leased Dodge Challenger and I couldn't be happier with the car, the dealership and my salesman Rick LaRue. He knew what I wanted and he made it happen...and he made it easy!! Rick is warm and friendly and I think he truly felt good knowing I felt good as I drove off with a smile on my face. I would recommend Rick LaRue and Suburban Chrysler Dodge Jeep Ram of Troy to anyone who wants the best experience in buying or leasing a new vehicle.

Jeep Girl

May 13, 2015

The very first place I went to was PARKWAY and all Keith did was try to tell me what HE liked!! Suburban Chrysler Dodge Jeep Ram of TROY is the warmest , welcoming , friendliest place I have ever been in. Not only did I walk out with a brand new jeep but I also walked out with a new friend. Jacki did such a great job putting my mind at ease and Elliott baby stepped me through the whole finance process and was wonderful. I came back in on Saturday, and even Fred in Service was great about answering all my service questions. I live in Clinton Twp and will drive those extra miles to have my Jeep serviced there and to shop for a vehicle for my hubby. A huge Thanks to whom ever hired and put these people in their positions because they are very good at what they do!!

Smokin Stacks

May 13, 2015

Went in for an oil change on my 2013 Charger and ended leaving with a brand new 2015 Chrysler 300s. Jacki was amazing!!! She was able to to get me a lower payment with little money down. She was very patient but energetic and was able to cater to my needs. She had no problem with repetitiveness as we went over figures to make sure I was getting the best possible deal. Will be back soon!!!

sgsitler

May 12, 2015

Joe Bellomo, is a great salesman, he kept me informed about me vehicle every step of the way. He went the extra mile to get me what I wanted at a price the was where I wanted to be. I always recommend Suburban of Troy to all of my friends and family because of how well I have been treated and taken care of.

gabrey224

May 11, 2015

recently converted both of my jeep leases to purchase. My sales associate joe bellemo was friendly with good follow up. Finance team also very thorough

Nickiebpq

May 9, 2015

Met with Joe Bellomo at the Troy suburban dealership. Joe was very knowledgeable about comparing and contrasting vehicles and was also very professional at all times. He helped get us a great deal on a Jeep in a timely manner. I would highly recommend contacting him if you want fast and professional business.

phyllis1953

Apr 30, 2015

I went to see Jackie, just to see what was available. She was very knowledgeable and professional. She knows the products and I left with a new Renegade. Jackie provided the best customer service and made the entire process very easy. John Gerrard was also very good and helped the financing process smooth. I would highly recommend Jacki!! I will be returning to her when the time comes!!

fleszarm

Apr 18, 2015

I always prefer Suburban over other dealerships simply because of the staff they have there. George in the service aisle always makes my visit seamless. If it weren't for him and Daryl, I wouldn't imagine myself driving out of my way to get there!

jeep 303

Apr 17, 2015

George was very helpful and professional. He kept me updated thru the service process. Jeep was done right and fast . will recommend george and dealership

portertt

Apr 17, 2015

Service was exactly as promised. George made my service visit an easy one. I Appreciated the car wash. Felt like i was in a new vehicle again. I will definitely bring my vehicle back to him in the future.

7215cards

Apr 15, 2015

I will be back sooner or later and hope to see Jackie there to help me I have not bought a car in many years she made it easier thank you jakie and thank Ron from used cars very helpful

BRut

Apr 14, 2015

Recently purchased a 2015 Jeep wrangler for my son at this dealership from Rick Larue.I have dealt with Rick for a number of years and this is the second vehicle we have either purchased or leased from him. Rick was very understanding of our needs and was able to obtain the vehicle we wanted from another dealership in the area. Dealing with Rick is always a pleasure. He listens and understands what his customer is looking for in their vehicle. I will not hesitate to contact Rick again in the near future for other vehicle needs in our household.

Mark H.

Apr 14, 2015

From start to finish, Jackie made my new Jeep purchase both quick AND painless. I wanted a specific Jeep. Color, Limited, loaded etc. Jackie never once tried to sell me something I didn't want or "close" enough to it just to move what SHE wanted to sell. Jackie got me THE exact Jeep I wanted. Fast. Same day fast. So not only was it quick, painless, AND got me THE Jeep I wanted, Jackie and the management Matt went above and beyond to get me out of my (then) current lease with VERY minimal spill over. I LOVE my new Jeep and had THE best experience. Would I recommend Jackie? YES. Would I recommend Suburban Chrysler in Troy? YES. They're awesome and I will be a lifelong customer!

ililshortue1234

Apr 14, 2015

Nick Penrose helped me find the car that I wanted he kept me updated they didn't have the car I wanted well in one day I got a phone call they found the car I wanted and got it sold to me very reasonable and willing to help with your budget and deals nick was awesome I will be back just ask for Nick

Gee1

Apr 13, 2015

Jacki went above and beyond to help me find the best possible car for my budget. When my first choice was no longer available, she helped me track down a superior vehicle for a great price. Thank you Jacki Burke for all of your hard work.

Huge61

Apr 11, 2015

The service department explaned all work that needed to be done. Work was completed when when promised. After repairs Fred Gregory went over all with me

Paul T

Apr 7, 2015

Just bought my second new vehicle from Joe Bellomo at Suburban Jeep Troy. It was a very good experience as it was back in 2011 when I bought the first car from Joe. As an automotive engineer I tend to know exactly what I want in a new car. Working with Joe was very nice because he didn't ever push features or try to talk me into something I didn't need. The first vehicle I purchased was brand new off the lot and this most recent one was a custom order. Joe kept me informed of the new build progress and always was available when I had questions. I highly recommend this dealership and Joe Bellomo to all.

Durangoooo

Apr 6, 2015

Just bought my second new vehicle from Joe Bellomo at Suburban Jeep Troy. It was a very good experience as it was back in 2011 when I bought the first car from Joe. As an automotive engineer I tend to know exactly what I want in a new car. Working with Joe was very nice because he didn't ever push features or try to talk me into something I didn't need. The first vehicle I purchased was brand new off the lot and this most recent one was a custom order. Joe kept me informed of the new build progress and always was available when I had questions. I highly recommend this dealership and Joe Bellomo to all.

neon ron

Apr 2, 2015

Despite my stumbling thru the process,Don Smith kept everything on track and made it happen. The car is what it was represented as. I have no regrets about making the sale.

jjeepjj

Apr 1, 2015

I was recently in the market for a new vehicle. I was considering the purchase of a new GM product, but the Jeep Grand Cherokee was on my list as well. The sales person that I worked with at Suburban Jeep of Troy was John Silisavage. He was very helpful, and very attentive. I told him that if he could get me the deal that I wanted on the Jeep Grand Cherokee then I would buy it. He did what it took to make the deal happen.

carpenter201

Mar 31, 2015

Super easy and hassle free! They had exactly what I wanted, stayed in quick and friendly communication, and the waiting time is minimal. Super nice touch to have snacks and water coupled with comfy chairs and televisions to keep your mind off waiting :) Very professional, but not overly annoying whoop whoop! I went to 5 other dealerships to ensure I got the most for my money and kind of annoyed I wasted my time going to other places. Steve the sales guy is super chill, did not feel one bit of pressure, and he was very knowledgeable about the Jeep and very patient showing me how to use the features. I was a bit nervous heading into the shopping experience being a female who knows nothing about cars, but felt very at ease during whole process. I will buy there again when the time comes. Hands down best car buying adventure I have ever had. Thanks Steve! Oh, and the finance guy! He was cool also :)

Daniella Kamel

Mar 30, 2015

We worked with Nick Penrose for about a month until we finally found a lightly used car we loved. Nick made the process as smooth as possible and stayed within our budget! I highly recommend Nick to anyone who is looking to buy a car.

Babyev01

Mar 26, 2015

Goos service, usually fast when it comes to time of repairs and recalls, always calls when car is done and ready! Fred is the best

dougstra

Mar 26, 2015

Noah Webb and Brandon Stiltner were friendly and very helpful putting together an affordable lease package on a 2015 Chrysler 200. We traded in a 2002 Dodge Neon. Noah was very knowledgeable about the electronic technology associated with the vehicle and took time to patiently demonstrate its use and answer our questions. The whole experience was very positive and efficient. Thank you!

kaylamil

Mar 25, 2015

Purchased my first car, a 2015 Jeep Wrangler Rubicon! Rick Larue was the friendliest, most helpful salesman my family has ever worked with. He truly cared about finding me the car with everything I wanted and took the time to answer all my questions. Rick went above and beyond to make sure I had the best experience possible. When I came to the dealership to pick up my Jeep, Rick had it decorated with maize and blue balloons and a sign to congratulate me on my first car purchase. I will absolutely recommend Rick to all my family and friends!

estrella

Mar 19, 2015

Today I drove off in a 2015 jeep wrangler, my dream car. I want to thank Jacki and Brandon for being so helpful and friendly!

coachts

Mar 18, 2015

Fred Gregory scheduled the work and it was completed in a timely professional manner. Everything worked as expected. The dealership provided a complimentary shuttle to take me home after dropping off the vehicle. Car was delivered on time and the exterior was washed when delivered.

AlanK

Mar 17, 2015

I am a proud owner of a new 2015 Dodge Challenger SRT Hellcat. I cannot express enough appreciation for Maria Kovach. She is very professional and always available to answer questions. Maria made the purchase of a Hellcat very pleasant and fun!

Vanna Silver

Mar 15, 2015

I had three gasket leaks that had to be repaired on my 2009 Dodge Grand Caravan - not the type of stuff anyone likes to pay for. They made it as painless as possible - Fred Gregory was a great help.

kenandlaura

Mar 14, 2015

An absolute fantastic new Jeep purchase experience. Maria Kovach was professional, very knowledgeable, courteous and extremely patient during our purchase of a new Jeep Cherokee. Maria went above and beyond to exceed our expectations in every aspect possible. Everything was explained in detail and in a manner that was understandable at all levels. maria has earned our loyalty for future purchase for our family, Maria is just a true #1 professional.The Finance Manager Brandon also provided excellent service and details, thanks! the rest of the staff was so nice and made us feel welcome and comfortable. Thanks to Ben as well for listening to my feedback. I would recommend this dealership and Maria Kovach to anyone looking for a great purchase experience. A+ rating overall!

simplysmooth13

Mar 14, 2015

This now has been the third time I have went to Rick Larue to either purchase or lease a vehicle. He not only is very friendly and helpful, but its nice when someone can make you feel like a priority and sit down and explain information on your vehicle and make sure it is what you are happy with and that its a perfect fit for you and your family.

chrisdatraveler

Mar 10, 2015

I worked with Don Smith. He was the perfect fit for me. He was not pushy. He listened to what I was looking for and was very knowledgeable. I enjoyed my experience working with Suburban Dodge Chrysler Jeep .

Debilu

Mar 7, 2015

Rick LaRue was very helpful in my purchase of a new Dart. The car buying experience was the easiest I have ever experienced. Rick really cared about my needs and worked to provide exactly what I wanted and needed. I recommend Rick LaRue to everyone who wants a great salesman that works in the customers best interest.

steeld33k

Mar 7, 2015

As soon as I pulled up with a service issue on my 2011 Dodge Avenger George T was all over it! It took seconds for him to have the answers I was looking for. Being that I had some time to kill I asked for a sales person so he introduced me to Jacki B. She found me exactly what I was looking for. The 2012 Grand Cherokee is a fabulous vehicle and it was priced to move. John G wrapped the deal up with a very comfortable payment. It was a pleasure to have had the full Suburban experience.

JWest

Mar 2, 2015

Rick Larue is an excellent salesman! He was incredibly polite and helpful throughout the sales process. He really listened to what I was looking for in a car and tried to match my list to available cars. He even offered a very fair price on my trade-in. Overall, this was a wonderful experience and substantially better than my 2 prior car purchases from other dealers.

SnE, on Feb 21,2015

Feb 23, 2015

James Fredal was great. He made the process of trading the old vehicle and buying a new car very pleasant and easy. He was helpful and professional. I would definitely recommend him and this dealership. Thank you.

Ron

Feb 22, 2015

Rick LaRue was our sales person and we would highly recommend him to anyone who would need help with purchasing a vehicle at this location. this is our first time at chrysler and our experience was top of the line,. rick took his time to find what we needed for our family. he was understanding and patient. we will do business again at this location in the future

LennyIII

Feb 22, 2015

Noah was great. He worked with me with a trade in to get me into a brand new car. He was helpful in every way.

ShereefA

Feb 21, 2015

This is my third car I havr purchased from Ralph. His honesty has earned my loyalty. His professionlism and attentiveness makes the purchasing experience comforting and assuring.

kgouthro

Feb 19, 2015

Noah Webb was fantastic! I came in to check out cars and drove out in a brand new Wrangler Unlimited. Noah took care of everything for me and even arranged for the return of my previous leased vehicle. He was very friendly and made the whole experience pleasant and easy for me. I should also mention that I had my antsy 5 year old with me and Noah was very accommodating, offering drinks and snacks and showing us to Suburban's kids room. I would highly recommend Noah and Suburban of Troy. Thank you so much for a stress free experience!

Bill J.

Feb 15, 2015

I have been in the customer service business my entire life and it is disheartening to see how the majority of companies treat their customers. What a breathe of fresh air to actually be treated as a valued customer. I certainly understand how important reviews, however I rarely have a reason to write a positive review. Jose, in sales, and Tom the service manager earn my loyalty and this review. Their customer service was exceptional. My son and I went to the dealership to get an oil change and a minor repair. I ended up buying 2 cars. Both Jose and Tom took the time to get to know us, we're extremely informative and genuinely concerned that we got exactly what fit our needs. I can't thank them enough for their enthusiasm and renewing my outlook on humanity in general. One negative- I did get the oil change but the service department forgot to fix my minor repair.

MsAReed

Feb 4, 2015

I was satisfied with my experience at this dealership. Jose Arbelaez was very helpful from the time I reached out to the dealership about a vehicle to the time I signed my paperwork. The finance manager Nick took the time to explain my financing options and made sure (with my help) I got the best rate. There were times during the process that I would have liked to be better informed of the status of my vehicle, but when I spoke with Jose he was on top of things. I am happy with my purchase and I will keep this dealership in mind for my future purchases.

mlangel6575

Feb 2, 2015

Had a wonderful experience here! They worked hard to get me finaced and did a great job. Such friendly people. Jacki Burke was amazing to work with!!

Cory

Feb 1, 2015

I ended up buying a vehicle from Suburban Chrysler online. This was my first time doing so which made me somewhat apprehensive but Craig was a big help despite some hiccups along the way. What I appreciated about the dealership was their willingness to take the car to an independent mechanic in order to inspect the vehicle since I was buying this out of state. Craig was always responsive and often communicated through texts. As I mentioned above there were some hiccups especially dealing with the shipping but in the end Craig was able to come through which made me a very happy customer. I would do business with this dealership again! Cory

Victoriadouglas

Feb 1, 2015

After two years of searching for the right car, my family found Steve at Suburban of Troy. I'm a very picky woman and he found me the car I've been looking for. The service was great, everyone was very helpful, and everyone made the car buying experience so easy and stress free. THANK YOU !

mark.snyder1972

Jan 30, 2015

I had an amazing experience at Suburban. The dealership wasn't even open yet and Jacki was helping us to find the vehicle we were looking for. Jacki was super friendly to me and my kids. Just the best service one could ask for. Thanks Jacki and Suburban Chrysler Dodge Jeep Ram of Troy.

Mary Chaborek

Jan 26, 2015

I came here to buy my first new car in 2012 which was a Chrysler 200 Touring and had a great experience all around. So naturally I returned when I was ready to buy my second new car, a 2015 Chrysler 200S. The salesman I worked with the first time is no longer there so I was fortunate to meet and work with Rick LaRue. He really did a great job getting me the best deal possible and made the experience sress free and enjoyable. I also came to this dealership for all my oil changes, tire rotations and the couple repairs I needed to have done because it's always very comfortable, I've always had good experiences with the service department and the friendliness and professionalism of everyone there. I will continue to be a returning customer.

Sharon Fralick

Jan 25, 2015

Glen Campbell went above and beyond what I expected. His patience, thoroughness, and professionalism were outstanding.

Mary Chaborek

Jan 25, 2015

I came here to buy my first new car in 2012 which was a Chrysler 200 Touring and had a great experience all around. So naturally I returned when I was ready to buy my second new car, a 2015 Chrysler 200S. The salesman I worked with the first time is no longer there so I was fortunate to meet and work with Rick LaRue. He really did a great job getting me the best deal possible and made the experience sress free and enjoyable.I also came to this dealership for all my oil changes, tire rotations and the couple repairs I needed to have done because it's always very comfortable, I've always had good experiences with the service department and the friendliness and professionalism of everyone there.I will continue to be a returning customer.

John K

Jan 24, 2015

Excellent service, professional staff, quality work. All in all they do a great job!

John M

Jan 22, 2015

We leased two vehicles and the process was painless and very fair. Our salesperson, Bill Messina, went above and beyond to make the experience as enjoyable as possible. We got a great price and had a good time doing it. Thanks, Bill!

Arni Z.

Jan 21, 2015

We have now bought or leased a Chrysler Sebring and two Jeep Patriots from Suburban Chrysler Jeep Dodge of Troy. They are an exceptional facility with customer perks. The service dept. is absolutely the best. We feel that Bill Messina is the most wonderful salesperson in any dealership anywhere.

Tim Prost

Jan 20, 2015

The dealership is not the reason I go to buy all my vehicles. This dealership has Joe Bellomo who is not just a sales consultant but a man I can call a friend. When I am looking for my next vehicle Joe and I make the decision together based upon my needs at the time. Then Joe works with his finance manager to get me the price I am comfortable with. There is no pressure with Joe as he knows this is an important decision and wants you to be 100% satisfied. The dealership then just goes through the motion of paperwork formalities.

rmit

Jan 19, 2015

I was in the market for a newer used car, and was sent to see Don Smith. I went in, handed him a list of features I wanted in a car, and he worked with me to find a few options. Now let me say, this is the first time I've ever bought a car (new or used) from a dealer, so I was nervous about getting a run-around or hard sales pitches. I had absolutely none of that with Don. He was very laid back throughout the whole thing, he eased my nerves, and never once pressured me to buy something I didn't really want. He showed me a few different cars and we went on a test drives, and in the end, I found a used 2009 Ford Focus SES that I love. Don was wonderful to work with and he got me a great car. I couldn't be happier!

rmit

Jan 18, 2015

I was in the market for a newer used car, and was sent to see Don Smith. I went in, handed him a list of features I wanted in a car, and he worked with me to find a few options. Now let me say, this is the first time I've ever bought a car (new or used) from a dealer, so I was nervous about getting a run-around or hard sales pitches. I had absolutely none of that with Don. He was very laid back throughout the whole thing, he eased my nerves, and never once pressured me to buy something I didn't really want. He showed me a few different cars and we went on a test drives, and in the end, I found a used 2009 Ford Focus SES that I love. Don was wonderful to work with and he got me a great car. I couldn't be happier!

JBrooks319

Jan 15, 2015

I would recommend this dealer to anybody.. Jacki is very helpful n most of all friendly, she is a great person.. She helped me pick my vehicle out n did a very good job n the staff I dealt with there are very friendly and helpful.. 5 stars all the way.. Thanks Suburban Chrysler

Larry D

Jan 12, 2015

I recently went in to Suburban to see about possibly getting out of my current Nissan lease and in to a Dodge. Not only did Maria Kovach get me out of my lease early, she was also able to get me into a 2014 Charger R/T for not much more than I was paying on a base Altima. I love my new car and couldn't be happier with the experience I had with Maria and everyone at Suburban!

Macnab

Jan 3, 2015

Very friendly staff and great expierience. Jackie was a great salesperson. She went out of her way to make sure we got what we wanted and were happy with our purchase.

KeithD

Jan 1, 2015

I was greeted promptly, and service was performed in a timely manner, even though it was a very busy day. Comfortable facilities while I waited.

jean

Jan 1, 2015

I AM HAPPY WITH MY NEW CHRYSLER 200 S, AND ESPECIALLY GLAD THAT I WAS ABLE TO WORK WITH RICK LARUE - HE WAS VERY COURTEOUS, AND HELPFUL,AND KNOWLEDGEABLE ABOUT THE CHRYSLER CARS. NOT ONLY DID HE FIND THEBEST PRICE FOR ME, HE SHOWED ME EVERYTHING I NEEDED TO KNOW ABOUT THECAR. I WOULD GO BACK TO HAVE HIM HELP ME ANYTIME I WANTED A NEW CAR, ORIF I HAVE A QUESTION ABOUT THIS ONE. HE IS TOPS!!THANKS,JEAN LENOSKY

asl25

Dec 30, 2014

I am overall happy to say that I walked in to the dealership one evening with a faint hope that I'd get the car that I really wanted; however was able to walk out of there a couple of hours later with a fair trade in price for my old car, manageable monthly payments, a pleasant experience with the employees and MY brand new Trailhawk! Jacki Burke was a tremendous help with this process and even emailed me first thing the next morning that I had forgotten my CD's in my old car and they are on her desk. It's hard to find that kind of consideration these days but it is here. I am very happy with my families' first Jeep purchase!

ASL25

Dec 30, 2014

I am overall happy to say that I walked in to the dealership one evening with a faint hope that I'd get the car that I really wanted; however was able to walk out of there a couple of hours later with a fair trade in price for my old car, manageable monthly payments, a pleasant experience with the employees and MY brand new Trailhawk! Jacki Burke was a tremendous help with this process and even emailed me first thing the next morning that I had forgotten my CD's in my old car and they are on her desk. It's hard to find that kind of consideration these days but it is here. I am very happy with my families' first Jeep purchase!

Dave & Heather

Dec 30, 2014

We were looking for an inexpensive used car that was in good shape and reliable. Nick Penrose was very helpful and courteous even though we had a limited budget. He found us the car that we were looking for at a price we could afford. He treated us with respect, did not pressure us, and was responsive to our questions and requests. We are very happy with the 2010 Chrysler PT Cruiser he helped us find and will return in future for other car purchases. Thanks!

Billy and Kristen

Dec 27, 2014

We just leased our second Jeep with Suburban, but more specifically with Rick Larue. We specifically came back to Suburban because of Rick. My wife and I know that when we work with Rick, we will be working with a fair, kind, high character human being and that means more to us than what brand a car is. Car buying can be stressful and difficult but Rick erases all of that and treats us like we are friends and at this point, that is what we have become, because it is important to Rick and we appreciate that. We will continue to lease with Rick and Suburban and will refer anyone we know to Rick because we know they will be extremely well taken care of. Thank you Rick! Billy and Kristen

Billy

Dec 27, 2014

We just leased our second Jeep with Suburban, but more specifically with Rick Larue. We specifically came back to Suburban because of Rick. My wife and I know that when we work with Rick, we will be working with a fair, kind, high character human being and that means more to us than what brand a car is. Car buying can be stressful and difficult but Rick erases all of that and treats us like we are friends and at this point, that is what we have become, because it is important to Rick and we appreciate that. We will continue to lease with Rick and Suburban and will refer anyone we know to Rick because we know they will be extremely well taken care of. Thank you Rick!Billy and Kristen

Shellyf143

Dec 26, 2014

It was great working with Rick, he was able to answer all the questions I had about the van I looked at, I just wish however that I would've asked more questions when speaking with Brandon on the financial side prior to me signing the paperwork as it could have saved me some money on my lease.

JEFF-150

Dec 26, 2014

Nick Penrose was great to deal with. He is very knowledgeable and made my experience fantastic! I highly recommend working with Nick and crew. Thanks!

Andy

Dec 23, 2014

I was referred to Chris Adams from a mutual contact at a Volvo dealership. I was looking to purchase a new vehicle fairly quickly and needed it to be in the Chrysler family based on my employers policy. Chris reacted very quickly with just a phone call to help guide me through different new and used vehicles based on my preferences and budget. I was able to review most the vehicles online before visiting the dealership. The next day I spoke to Chris with 1 hour notice he was able to have 2 vehicles I was considering ready to test drive. He was very knowledgable about the vehicles and kept them limited to the budget and key options I requested. I ended up spending half the day at Suburban and purchased a new 4 door Wrangler I am very happy with and excited about driving. The process was very easy and I will definitely call Chris first the next time I buy a vehicle. It was a great experience and I recommend Chris as a salesman and Suburban as a dealership. Thanks for the good experience....Andy

lavigneandyatgmail.com

Dec 23, 2014

I was referred to Chris Adams from a mutual contact at a Volvo dealership. I was looking to purchase a new vehicle fairly quickly and needed it to be in the Chrysler family based on my employers policy. Chris reacted very quickly with just a phone call to help guide me through different new and used vehicles based on my preferences and budget. I was able to review most the vehicles online before visiting the dealership. The next day I spoke to Chris with 1 hour notice he was able to have 2 vehicles I was considering ready to test drive. He was very knowledgable about the vehicles and kept them limited to the budget and key options I requested. I ended up spending half the day at Suburban and purchased a new 4 door Wrangler I am very happy with and excited about driving. The process was very easy and I will definitely call Chris first the next time I buy a vehicle. It was a great experience and I recommend Chris as a salesman and Suburban as a dealership. Thanks for the good experience....Andy

Fergy

Dec 22, 2014

I had an amazing experience working with Tom to get my new Jeep. Very nice guy and easy to talk to. He worked very hard to get me the best price he could. I will absolutely be back to get another vehicle as soon as possible!

Marjan Marko

Dec 22, 2014

Nick was very informative and helpful. He made the buying experience very pleasant and smooth. My entire interaction with the staff at the dealership was wonderful. I would recommend this dealership to anyone who is in the market for a new vehicle. Great work Nick!!!

Fergy0711

Dec 22, 2014

I had the best car buying experience ever with Jacki! She helped us pick out the perfect Jeep and worked with us to get the best price! She is an amazing woman! Will definitely be back to see her for my next vehicle!

HappyCamper

Dec 21, 2014

I've been to many dealerships over the past few weeks car shopping. I came to Suburban Chrysler Jeep Dodge Ram of Troy and met with Glen. From beginning to end, he made the process very easy. He knew exactly what he was talking about and answered all of my questions. He gave me a great deal and had me in a car and on my way home within a couple of hours. Also, their facilities are awesome. I had the kids with me and they were kept entertained by the TVs, game room, popcorn, and pizza the entire time.

Gvk

Dec 20, 2014

Scott Viau went over and above to help me get the best lease deal. Very helpful staff and welcoming dealership.

Varvatos Man

Dec 19, 2014

Scott, my salesperson was fantastic. He really cared about my experience. I don't often get an opportunity to buy a new car and I couldn't be happier. Tom Brown and the rest of the team at Suburban Chrysler of Troy went out of their way to make me completely satisfied. Thanks, Tim Korhumel

tkorhumel

Dec 19, 2014

Scott, my salesperson was fantastic. He really cared about my experience. I don't often get an opportunity to buy a new car and I couldn't be happier. Tom Brown and the rest of the team at Suburban Chrysler of Troy went out of their way to make me completely satisfied. Thanks,Tim Korhumel

amalone

Dec 19, 2014

Some of the other car salesmen at this dealership have been a little more laid back in hustling to get us in and out fast. Steve was excellent at working through the process and getting us locked into a used car that would suit our needs. Will definitely come back to see Steve again!

Jrec

Dec 18, 2014

This is the second vehicle Ive purchased from Jerry and he truly is a one of a kind....I'll never buy from another sales person as long as Jerry is around! He makes you feel super comfortable with your purchase and is a no pressure kind of guy! Then facility is always son dry nice and clean so with snacks and entertainment I options!

cousinsmom

Dec 18, 2014

Don Smith was wonderful to work with. We arrived to look at and purchase a Chrysler Town & Country. On the way, we decided to trade in my 2006 Ford Escape for my husband's van. I decided to lease a car after the first of the year. Don mentioned that the best time to lease was in December as dealers tried to sell out their inventories, and there were major deals to be had. By the end of the evening, my husband drove away in his new 2012 Town & Country Touring L, and I drove away in my newly leased Chrysler 300S. We got the colors and extras we wanted, and both of us have been smiling since. Don's gentle demeanor and friendly conversation were more than enough to keep us there long enough to seal both deals. Thanks Don!! I highly recommend Don and Suburban.

Jacrec

Dec 17, 2014

This is the second vehicle Ive purchased from Jerry and he truly is a one of a kind....I'll never buy from another sales person as long as Jerry is around! He makes you feel super comfortable with your purchase and is a no pressure kind of guy!

Heather Hope

Dec 15, 2014

This was one of the best car buying experiences I have ever had. Nick answered question after question of ours, gave us numerous quotes, took turns test driving with myself and my husband (since we had our son in tow with us) and did all of this with patience. We highly recommend Nick!!

DavNel

Dec 14, 2014

Excellent experience leasing a new Chrysler 200 from Suburban in Troy. It was a painless process.

DavNel

Dec 13, 2014

Ralph Geary followed up as he said he would and made it a painless process in leasing a new Chrysler 200 for my wife. Ralph is very thoughtful, does his research, and makes it easy to walk out feeling the customer is truly valued.

djburke17

Dec 12, 2014

Don & LindaRick LaRue was extremely helpful and personable. He did everything imaginable to put us into the vehicle we wanted. He even made two trips to our home - one to bring my prescription sunglasses that I had left in my trade and another for some paperwork. Rick goes above and beyond and I would highly recommend him to anyone looking for a new vehicle. We love our new Jeep Cherokee Latitude. Thanks Rick!!

bosl8y

Dec 12, 2014

Rick LaRue is one of the most patient salesmen that I have ever encountered. His manners and communication skills are excellent. I feel that Rick has a genuine care for mankind and is a loving faily man. He talks a lot about his lovely wife and daughter and that is a god thing, I enjoyed it.

BBB55

Dec 11, 2014

I had a very good experience working with Jacki, she found a very nice Town & Country at a price that i could afford. Jacki was very professional and super energetic. Thank you JackiBill Brown (Fordless)

Al L

Dec 1, 2014

We have been to this dealership many times and leased and bought vehicles. Our salesman Jim Levandusky was very personable, helpful and courteous, and made the leasing experience go very smoothly. Whenever we have had any type of service there, everyone is always very polite and helpful. They go out of their way for the customer, some days there are hot dogs, pizza or doughnuts for the guest. Always popcorn! I also really like that they offer a valet service to drive you there or take you home.

Robert Nast

Dec 1, 2014

I had a great experience and was very please to work with Tim Pazdzoira. This was the 2nd vehicle I purchased from Tim and have been very pleased both time. I would highly recommend him to anyone that is shopping for a new car.

kashi45

Nov 19, 2014

I have bought several cars from different dealerships but never have been treated so nice by anyone until I met Mrs. Jacki Burke... She is warm and caring and very brilliant and intelligent... This woman is smart is hell..she knows what she is doing and she is good at her job...she helped me and my boyfriend get a nice vehicle yesterday and she was patient and she talked to us with respect and offered us snacks and coffee and candy..this may sound lame to you but I thank God for her she is the best female sales person that I recommend everyone to go talk to and to get a car from...after my year is up I will be back down here to get another car from Mrs. Jacki... We love are car and we love u....and thank you for helping us...God Bless u and I will send people to u and please keep up the good work....Take Care!!! Stephanie and Greg Reynolds...???? ??

truck lover

Nov 18, 2014

K Hill is awesome!! Sales is where it's at.....I recommend this location as a top location in the sales department.

Nicole Bolsby

Nov 15, 2014

I would buy again from this dealership. Going to tell all my friends/family to use this dealer. Everyone was very helpful and friendly. 5??????????

LizG

Nov 13, 2014

I went to Suburban CDJR to purchase a new Chrysler 200c. I was still deciding on color, but knew what I wanted. The salesperson Marc Arneau was wonderful. Very helpful and pleasant. My experience with Marc was spot on...however, the motor mall has a very poor receiving and tracking process for their vehicles. Multiple "storage" lots with no tracking of what vehicle is where. I researched a few packages I was interested in before I went to the dealer. The time wasted searching for the vehicles was costly to me, and I am sure to Marc. I decided on one that fit the bill, and proceeded with a trade in/cash purchase on a Friday. We agreed a time for p/u on Monday. I was 15min early. Marc promptly put me on the "waiting list" to see the finance manager to complete the paperwork. OVER AN HOUR LATER, the manager was ready to see me. Another vast waste of time. We started the paperwork. The manager started explaining the different "extra" insurance packages to me. I explained that I wasn't interested, understood what he was offering, but no thank you. While I understand there is probably a requirement for the manager to offer these extras, I clearly stated I was not interested, so respect my wishes. I felt he didn't like that I wasn't interested and even argued with me a bit. Meanwhile, the service dept. misplaced my extra key fob, so I am waiting on that and I need to take my new vehicle in for paint touch up(at no cost to me). Love the car, good with the price, great sales, not so happy with the waiting and rough service with the manager. My appointment was at 5..arrived 4:15..didn't get into manager until 6:09..finally left well after 7..this was a cash sale, I signed 5 forms......

DaleP

Nov 13, 2014

Met with Dane Taylor to purchase a new Cherokee. Went for a ride in a new Latitude 4x4. Got a price on that vehicle. Had to decide on color? Bought that cherokee next day the spot. Been driving jeeps since 1987 so was not a tough decision. Very good salesperson to deal with helped keep the process fast, efficient, and very knowledgeable about the product he is selling.

krisphil

Nov 1, 2014

Great experience with Max, got my car same day. Love my new jeep. I would recommend suburban jeep. Thank you for my awesome wrangler. Thanks phil

Cheryl Niewiadomski

Oct 31, 2014

Mike Paperelli is AWESOME! The enitre dealership staff that I dealt with was great! I will be back!

KRenae

Oct 29, 2014

Rick Larue was great in helping us get into our 2nd Chrysler brand vehicle. He is sincere and cares about his customers. Not your typical car buying experience. Both times we decided to go with Suburban and Rick because of the experience we had with him compared to other sales people at other dealers. Also, the finance department is great and also has your best interests in mind. Great job guys thanks a lot! Let's get to workin on that 3rd :)

nu

Oct 28, 2014

Thank you Jackie for helping me select my new ride and for being so much fun in the process !! I look forward to working with you in the future....

dana

Oct 27, 2014

have been given several DIFFERENT answers from salesman at Suburban jeep in Troy - each one a lie!!! the lasted is that jeep prices are increasing by the month! I called other jeep dealers as well as Chrysler and informed that is not so. cannot get a straight answer out of this guy. Each time we talk - i get yet a different price

Robin

Oct 16, 2014

James was very thorough and knowledgeable. He provided a great buying experience. I would definitely buy from him again.

stephen.king.1441

Oct 16, 2014

Had a quick experience and good for themost part. Just notice I paid for stuff I don't need. Next time they should broken down what u paying. I paid for 2000 of bs I don't need.

ChristopherOtter

Oct 7, 2014

Glen was an excellent saleman to work with. Even though I did not end up buying a car from Suburban, his attention to my requirements and wants was unparalled by any car salesman I've dealt with in the past. I highly recommend seeking Glen out if you want your car buying experience to be stress free and quick! Thanks!!

sobrien88

Oct 3, 2014

We had leased a new vehicle earlier this year through Tracy, and when the opportunity came up to lease another one, we went out of our way to work with Tracy again. Tracy is as dedicated of a salesperson as I have ever dealt with. She is an absolute pleasure to deal with. In this day and age, a lot of people don't take the time to respond to what could be viewed as a simple question or request. This is not the case with Tracy. She responded to every email that I sent her, regardless of how trivial the question may have been. She tirelessly to get the vehicle I wanted, and within our price range. Suburban is certainly not the closest Chrysler dealership to us, but it is hands down the best we have dealt with, thanks in large part to Tracy.

Maurice Bell

Oct 1, 2014

I went to purchase my 1st car at Suburban Chrysler Dodge Jeep Ram of Troy and Steve along with the entire team there were just excellent. They really made my car buying experience something enjoyable. They took out the time to really find something for me and all my future car business will be with them. Great dealership and even better people couldn't ask for anything more.

Norm Hedges

Sep 30, 2014

Jacki made this car purchase quick and easy. She kept my payment in my budget, recommended the Patriot for the room inside... Especially for two car seats! Brandon in finance was quick, honest, and not at all pushy. A pleasant experience overall.

kbascomb36

Sep 25, 2014

I went in on a Monday to get some rates on possibly trading my car in for a new lease. I still owed on my car and there was damage on it that I did not want to fix. They appraised for more than the other dealership I went to and Tim told me he could get me into the car I wanted (the Chrysler 200) and within the payment I wanted. I picked my car up this Monday, it was the color I wanted and had more features than I actually wanted and wasn't over my price range. Tim was great! Very friendly, he went above and beyond, listened to what I wanted and didn't try to put me in to something else or add things that I couldn't afford. I really appreciate all your help Tim!! Thanks and I definitely recommend everyone go to Suburban Chrysler!

Ashgirl220

Sep 24, 2014

Nick was a very guy, and i felt he was honest. I got everything I wanted and for a great deal. He was very personable and made the experiace smooth and easy.

Goose1111

Sep 23, 2014

My car was in the freak august flood. I was told that it was going to take awhile to get fixed since there were so many cars brought in that week. No problem, it just needed a new engine. However, I could never get in touch with Jim who was managing the flood vehicles. Never returned my calls or voicemails and the 3 times I left work early to go in, he wasn't there. His office had work orders all over the place and it appeared that he was keeping track of all the vehicles on a single word document...when I did finally speak to him in person he flat out lied to me about needing special tools to do the work. He also told me one week that all the parts were in and it was being worked on that week, 2 weeks later he says there are 15 cars in front of mine. I understood that it was going to take longer than usual, but I do not appreciate being lied to and taken as a fool. Everyone else there was polite and friendly but I will not have any service done there again.

fox1

Sep 23, 2014

First visit to this dealership and worked with older salesman Don. The sales rep did not greet us but rather asked us simply what car we wanted to see. We found a car and sat down to go over pricing after test drive. Sales rep was not friendly, did not seem to care about our questions or interest or why we even visited dealership. He just wanted to give us the vehicle price and go on to the next customer. After the initial pricing review at his desk, the sales rep made clear his manager did not want to "haggle" and he was not going to lower the price. After we made a fair offer the sales rep came back with same offer and refused to make a deal....told us he will sell the car to someone else tomorrow anyway at full price so its not worth talking much further about. As a car sales rep on the other side of state I was shocked at suburban's lack of salesmanship, sales process and lack of customer service. To those reading this, I highly advise you before visiting this dealership.

mikegloomis

Sep 22, 2014

I went into this dealer on the way to another dealer just to see what they had available. I had already spoken to another sales person at that other dealer. Jacki saw me looking clueless, came over and asked if I needed anything. I said, "I need a salesperson" and she said "here I am". lol We sat down at her desk, chatted for a few, worked out pricing in like 15 minutes and went for a test drive while they appraised my trade-in. Came back to her desk, had a pumpkin spice smoothie (omg soooo good) and finished up paperwork. In less than two hours I was in with my old truck and out with my new car! Best experience ever at a car dealership. She didn't try to BS me with options or try to sell me something I didn't want (I came in knowing what I wanted), and worked to get me into the price range that I was looking to be in. Very straight forward and really cool. :-)

rserra

Sep 22, 2014

Jacki was very knowledgeable about the Jeep that I purchased and worked very hard for me. She kept in touch via email and phone while she located a jeep for me. She explained everything very thoroughly and was very professional. I will definitely refer Jackie to my family and friends. Happy Jeep OwnerRosanne Serra248-290-0500 ext. 2221 (work)

Mike P.

Sep 16, 2014

Was nearing the end of my lease and had off work on a thursday. Decided to stop in to see our salesman Jerry Leruth. Within an hour he had us a new Towne and Country van that had all the options we were looking for. We came in Saturday morning and within an hour signed all of our paperwork and were driving off the lot in our new vehicle. This is the second vehicle lease Jerry has assisted us on and each time he has given us top notch service which we really appreciate. I highly recommend Jerry to all my friends and family for any vehicle lease or purchases. Great Job Jerry.

snhebert

Sep 10, 2014

Jackie gave me the best experience I ever had in buying a new car. She was on top of everything and fun to deal with. She gave me exactly what I wanted. I will be letting everyone I know how great she was and if they are in need of a new car to see her. Thanks jackie

IVO6.2

Sep 9, 2014

Good Morning Nick,I apologize for the delay in getting back to you. Caring for my Father doesn't leave much time for checking email. I just wanted to let you know how HAPPY I am with my JEEP LIBERTY. You made the whole transaction smooth and effortless. I have a feeling ALL of your customers feel the same way. I wish you all the best in your career. With a Team Member like you, SUBURBAN CHRYSLER should feel privileged to have you working for and with them.I certainly did.All the best my friend,Mario LulgjurajP.S. I forgot to mention how great it was to work with Brandon Stiltner. He was very thorough, as you were in explaining my options financially. You two made/make a great Team. SUBURBAN should know how great an experience I had. I'll make sure to recommend you both to my Friends & Family. They really like my JEEP...So you might be seeing some more sales come your way.Again,All the best to you both!!!!!*****Mario Lulgjuraj

Jack from Cleveland

Sep 8, 2014

I live 3 hours from the Suburban dealership in Cleveland, Ohio. I Found a vehicle on line and was able to finalize the sale via email. The sales rep Jeff got me all the detail on the car and its history. I could not get to the dealership from Ohio for a matter of weeks and the sales rep had reason to be in Cleveland, so he delivered the car to me along with the sales contract. The car and Jeff arrived as advertised. Overall, pretty fantastic experience to have a sales rep accommodate me in this manner in order to make sure this sale got done.

Venu

Sep 5, 2014

I had no second thoughts in visiting Suburban after my earlier positive experience with Suburban Nissan. I was lucky to get Rick Larue, who is an amazing human being. He was kind, courteous, reasonable, understanding and above all, friendly. Overall, my experience with Suburban and Rick Larue was awesome. I got my Cherry overland and I would recommend Suburban & Rick to anyone who is seriously into buying a car or Jeep :-)

mminelli

Sep 4, 2014

Thank you for taking care of my family. The entire team at the dealership were great to work with and we highly recommend the team.

mspadoni

Sep 3, 2014

I purchased a used Ram 1500 back in April 2014. I sale rep was Bill Brys. Mr. Brys was very helpful. I came to see the vehicle I saw online but was told the vehicle did not past their used truck inspection. The other vehicles for sale were out of my price range. So I was ready to leave when Rob Radzwin the manager and Mr. Brys told me we will pull up the vehicle you came for but it needs about 2,000 in a radiator and front end axle seal work. They were willing to do the repairs if they have a buyer for the vehicle. I said I was very interest in buying the truck after the test drive. I asked if this would change the price and they told me it would not. Once all the repair work was done is came to a total of $841.75. After about a month, I saw under the truck something was leaking by the front end. I finally have a chance to take the vehicle in to see what was leaking a week ago. I was told the front axle disconnect was leaking and the repair was going to cost 1,200.00 to repair. I cant believe when fixing the one axle seal the tech did not see the axle disconnect was leaking. I just want to know the truth why the other leak was not repaired because our deal included the repairs. After the first email. I knew I was not going to get any customer services and I know now the truth that Suburban Chrysler Dodge Jeep Ram of Troy is a dishonest dealership.Even, After the 8 hours at the dealership, I finally was done and had a simple request to have my name only on the title to the finance manager. He said no problem. Guess what that was not even done correctly.So Disappointed....

Tina Duvall

Sep 2, 2014

WE had the best experience at Suburban of Troy. We are unfamiliar with the whole leasing process since we always buy our cars. Our salesman, Jim Gaeschke, was so helpful, knowledgeable and very patient with us. He had all the answers for everything we needed to know & it really helped us out. I would recommend Suburban of Troy to any and all I know. Thanks so much! We love our new vehicle!

willie15

Sep 2, 2014

Great service overall! I would recommend the dealership and Jacki to friends and family. Everyone was top notch in dealing with my needs and my experience worked out for the best.

rb3006

Aug 31, 2014

Jerry Leruth was so great to work with! All Jerry cared about was how happy I was. He worked with me to get my payment within my budget. I'll be back to do business again. It was truly a no pressure experience.

Brad H

Aug 31, 2014

Cannot say enough about Rick LaRue and Suburban Chrysler, Dodge, Jeep and Ram of Troy. This is the second vehicle we have bought from Rick in 2 years and will continue to go back. Rick took the time to show us all the vehicles we were interested in until we narrowed down to the model and exact vehicle we wanted. He explained all features, which help in the selection. The suburban team makes buying a vehicle very easy and hassle free. Their service department is great to work with. I would highly recommend anyone looking to buy a new vehicle, swing by Suburban and ask for Rick.

FaresJ

Aug 31, 2014

I recently purchased a vehicle from this dealership and can say that I was extremely satisfied with my experience there. Andre Lillard was of great assistance to me and helped me make the best decision in regards to the vehicle I wanted to purchase. He showed great attentiveness to my requests and showed great patience even when I was overwhelming him with endless questions. He made sure to always have my needs met, and always answered my calls when I would try to get in touch with him. He made sure that he made my car buying experience at Suburban Chrysler was as stress free and pleasurable as possible. I would highly recommend him as a salesman you should work with if you are looking to buy a vehicle from this great dealership.

lk48067

Aug 29, 2014

My car got caught in flood of August 11, 2014. Car totaled. I needed a "used" car within my financial guidelines. I went to Suburban Chrysler and met Chris Martin. He went ABOVE and BEYOND to get me what I wanted. The car is beautiful, it has everything I wanted and the price was RIGHT. I strongly recommend this dealership AND Chris Martin. Good job!

Marco Spadoni

Aug 29, 2014

I purchased a used Ram 1500 back in April 2014. I sale rep was Bill Brys. Mr. Brys was very helpful. I came to see the vehicle I saw online but was told the vehicle did not past their used truck inspection. The other vehicles for sale were out of my price range. So I was ready to leave when Rob the manager and Mr. Brys told me we will pull up the vehicle you came for but it needs about 2,000 in a radiator and front end axle seal work. They were willing to do the repair if they have a buyer for the vehicle. I said I was very interest in buying the truck. I asked if this would change the price and they told me it would not. Once all the repair work was done is came to a total of $841.75. After about a month, I saw under the truck something was leaking by the front end. I finally have a chance to take the vehicle in to see what was leaking a week ago. I was told the front axle disconnect was leaking and the repair was going to cost 1,200.00 to repair. I cant believe when fixing the axle seal the tech did not see the axle disconnect was leaking also I just want to know the truth. I know now the truth that Suburban Dealership is a Dishonest Dealership. After the 8 hours at the dealership, I finally was done and had a simple request to have my name only on the title to the finance manager. He said no problem. Guess what that was not even done.

DSCHWARTZ48

Aug 28, 2014

HIRE 10 TRACY ALTERS AND YOUR DEALERSHIP WILL RUN LIKE A TOP. SHE WORKS EVERY DETAIL TILL ITS RIGHT AND COMPLETE NO MATTER WHAT IT TAKES. THANK YOU

Kstone2

Aug 27, 2014

Our experience with Jim Levandusky at Suburban was excellent. He tended to our every need and was able to find the vehicle we wanted for a price we were happy with.Kristin & Mark

Marco Spadoni

Aug 27, 2014

I purchased a used Ram 1500 back in May 2014. I sale rep was Bill Brys. Mr. Brys was very helpful. I came to see the vehicle I saw online but was told the vehicle did not past their used truck inspection. The other vehicles for sale were out of my price range. So I was ready to leave when Rob the manager and Mr. Brys told me we will pull up the vehicle you came for but it needs about 2,000 in a radiator and front end axle seal work. They were willing to do the repair if they have a buyer for the vehicle. I said I was very interest in buying the truck. I asked if this would change the price and they told me it would not. Once all the repair work was done is came to a total of $841.75. After about a month, I saw under the truck something was leaking by the front end. I finally have a chance to take the vehicle in to see what was leaking a week ago. I was told the front axle disconnect was leaking and the repair was going to cost 1,200.00 to repair. I cant believe when fixing the axle seal the tech did not see the axle disconnect was leaking also. I have emailed Mr. Brys about a week ago asking if the leaking disconnect was to be fixed and wasnt? I have not heard back. I just want to know the truth because I was honest about my financial situation and what I can afford. After the 8 hours at the dealership, I finally was done and had a simple request to have my name only on the title to the finance manager. He said no problem. Guess what that was not even done.

gdetroit

Aug 25, 2014

Great Dealership to work with. My Sales Rep, Ralph Geary, was a straight forward guy who showed me every option and let me pick what was right for me. Shop around, but this is a good place to finish.

RyanDetroit

Aug 25, 2014

Car buying and trading in can be stressful. Maria at Suburban was very helpful & responsive. The facilities are nice as well, with a comfortable seating area with refreshments. Maria was able to locate the exact vehicle I was looking for, very quickly. I'd recommend this dealership if you are shopping any of the Chrysler brands they sell.

rogerkempf

Aug 22, 2014

Jacki was great, they didn't have the exact truck I wanted on the lot, so they went out and traded with another dealership and got the one I wanted. Thanks again Jacki!!!

StevenTroy

Aug 21, 2014

My experience with Jacki was great. She is no nonsense, uses no silly sales tactics, and has great hustle. She is knowledgeable, efficient, and paid attention to what I wanted. Perfect.

rtuliao1

Aug 19, 2014

suburban CDJR of troy is my new car dealership in our family .I will recommend to all my friends family relatives for their vast experience in dealing with their customer ,They will treat you as a family member.Working with the name,GLENN CAMPBELL, is such a nice and down to earth guy who will helpyou all the way to get what you need in buying a car not only 1 car but 2 cars as well.and because of his expert ot experience in getting a car ,it takes only 5 hrs to get your Dream cars..So I will Recommend GLENN CAMPBELL of Suberban CDJR of Troy aa one of best car sales agent in that Dealership.....

ChristineTrusz

Aug 19, 2014

I went into the dealership very nervous! Let's face it purchasing a car can be nerve recking for anyone. Nick took great care of me. He talked to me like a friend rather than a customer. He really listened to what I wanted and made sure I walked out of there extremely happy. By far the best car purchasing experience I've ever have. I will definitely call Suburban Chrysler Dodge Jeep Ram of Troy and ask for Nick for any future car purchases!

Cjoxx

Aug 19, 2014

This was the best and easiest decision for me in car-buying. I have had some really awful experiences in car buying and this was almost too easy. I walked in on a whim after I had already decided, been approved and ready to pick up another brand. I have never had or considered a Chrysler product, my current boss retired from Chrysler management and had suggested that I at least test drive one. I am so sure this is/has been the right decision. Ralph Geary was the salesperson who helped me and he did not push, allowed me to vacillate, take my time and come to the RIGHT decision. I LOVE LOVE LOVE my new Cherokee Limited! Thank you Ralph!

christinetrusz

Aug 18, 2014

I went into the dealership very nervous! Let's face it purchasing a car can be nerve recking for anyone. Nick took great care of me. He talked to me like a friend rather than a customer. He really listened to what I wanted and made sure I walked out of there extremely happy. By far the best car purchasing experience I've ever have. I will definitely call Suburban Chrysler Dodge Jeep Ram of Troy and ask for Nick for any future car purchases!

cj2aday

Aug 18, 2014

This was the best and easiest decision for me in car-buying. I have had some really awful experiences in car buying and this was almost too easy. I walked in on a whim after I had already decided, been approved and ready to pick up another brand. I have never had or considered a Chrysler product, my current boss retired from Chrysler management and had suggested that i at least test drive one. I am so sure this is/has been the right decision. Ralph was the salesperson who helped me and he did not push, allowed me to vacillate, take my time and come to the RIGHT decision. I LOVE LOVE LOVE my new Cherokee Limited! Thank you Ralph!

KenMc

Aug 15, 2014

Working with Steve Sylvester was a real pleasure. He answered our questions and was really easy to work with. Came to an agreement on Thursday, and had everything finalized on Friday. I would recommend Steve to anyone interested in purchasing a car from Suburban Chrysler Dodge Jeep Ram of Troy.

Maryc1205

Aug 13, 2014

Thank you for getting me in my new truck Dane! We love you!! We will be back and will spread your name around!Love, Mary and Rich

mikeandheather

Aug 11, 2014

We are very happy with our experience at Suburban and look forward to being repeat customers. We received exceptional service from the moment we walked in. We would highly recommend Suburban.

JenFlora

Aug 11, 2014

I had an excellent experience at this dealership. James, answered questions and got me information quickly. With three kids, it is never simple to go out, especially to buy a new car; James used my time wisely and even spent time interacting with my kids. When it came to the financing portion of the sale, Jose played with my (very active) two year old and kept her happy while John walked me through the paperwork. The entire experience was much smoother than I had expected. I highly recommend this dealership.

Cradams224

Aug 9, 2014

From the minute I walked in the door at suburban Chrysler I was treated with the best customer service! Jacki is a great sales woman! She was very professional and answered any questions I had in a timely manner! I would highly recommend Jacki!

bonnie_brown

Aug 7, 2014

My husband and I recently purchased a used Chrysler Town & Country. We could not be more pleased with how we were treated at the dealership. Bill Brys was very knowledgeable about the vehicle and all its features. He was able to show us how everything worked and answered all my questions without making me feel like it was a dumb question (even if it was). Bill was able to expedite getting the vehicle prepped for delivery in a very short time frame. Thanks for making the purchase a great experience for us!Bonnie Brown

Bonnie Brown

Aug 7, 2014

My husband and I recently purchased a used Chrysler Town & Country. We could not be more pleased with how we were treated at the dealership. Bill Brys was very knowledgeable about the vehicle and all its features. He was able to show us how everything worked and answered all my questions without making me feel like it was a dumb question (even if it was). Bill was able to expedite getting the vehicle prepped for delivery in a very short time frame. Thanks for making the purchase a great experience for us! Bonnie Brown

estiebs

Aug 6, 2014

Ralph really worked hard to help get me in to a new grand cherokee after I had some issues with my previous vehicle. Really appreciated the service I received to remedy my situation! Will definitely return for my future vehicle needs and will recommend my friends.

LB

Aug 4, 2014

I found a couple of Jeep Liberty vehicles online and was contacted about both of them. I made an appointment to check them both out. I was not planning on making the purchase unless I loved the car. Well, I didn't love either one of them, but then Jeff Lada, my sales guy, suggested I take a look at another Jeep LIberty. It was a bit older and had more miles, but it was exactly what I was looking for! So, I ended up buying this cute red Jeep Liberty and it was all so easy. Picked it up the next day. Everyone we met with was very helpful, especially the ladies that must just be in charge of making you feel welcome and comfortable. Great experience and love the Jeep!

Edith Brown

Aug 3, 2014

I just leased a Jeep Compass from Suburban and the experience was easier and more pleasant than I anticipated. Rick Larue listened to what I wanted and needed for my lifestyle. He showed me the 2014 Jeeps that were available and suggested the Compass would best suite my needs. He was absolutely right. Rick made the whole experience easy and enjoyable. This is my second vehicle from Suburban and I have already recommended this dealership and Rick Larue to my close friend.

Allen1122

Aug 1, 2014

This is my second time buying a truck from Tracy, and each time she has gotten me a vehicle that I love! Very friendly and hard working. The other dealership staff is very welcoming and nothing short of amazing as well.

Robert J.

Jul 31, 2014

My sales person was Nick Penrose and through out the process Nick showed me and my family nothing but a great professional environment, kindness, and a willingness to show us everything we asked about (about 5 cars). Nick kept in contact with me until he found the car that met our needs and wants. The dealership itself is very clean, friendly, and even had complementary hot dog and chips stand. I will being telling my friends and family that they should buy their next vehicle at Suburban Chrysler of Troy and make an appointment with the very motivated Nick!! We love our new car, thanks Suburban!!

michellekr1

Jul 30, 2014

Jackie is very friendly and will do what she can to make the car buying experience the best it can be. She is very good and keeping in contact with you so you always know where you stand.

Kristen Mozol

Jul 28, 2014

My husband & I dealt with a few other dealerships before looking at Suburban of Troy. The dealership was pretty busy, but we were welcomed and greeted by a friendly receptionist. Rick Larue greeted us a few moments later and assisted us with our search for a new vehicle. We were unsure of what we wanted, had a strict budget and expressed our wants and our needs. Rick listened carefully, especially to our needs and helped us arrive at a realistic decision without exceeding our budget. We felt very comfortable talking to Rick and going through the entire process of purchasing a new car. We appreciated the time he spent with us, the searching he did to get the right vehicle for us as well as his genuine kindness! When we decide to trade our sedan in for something larger - we'll be sure to come visit Rick!

kdrobek

Jul 27, 2014

Scott Viau was TERRIFIC !! I am so happy I chose Suburban for my lease experience. Not only did Scott get me the exact car I wanted but also was able to trade my car in seamlessly. I would recommend Scott to any one interested in purchasing or leasing a vehicle. This was the 4th dealership I worked with in get my Journey and once I connected with Scott I knew I had finished my search. Thanks again for a GREAT experience!!

neckbone

Jul 26, 2014

I called the dealer and spoke with a non-sales associate who was 1st class. We talked about the Big Horn and Jeep Laredo. She gave me advice and told me she would get some quotes together and get back in touch. Jacki called me back with all the information. Typically a sales person does not want to talk pricing over the phone, but this is the only way I will do business. My time is too valuable.I met with Jacki on the next dealer late night. We put everything together, signed docs, and sealed the deal. I was introduced to the manager who was willing to help in any way. All of the people who helped with my transaction were knowledgeable, friendly, and helpful. I had some accessories added and Jacki personally made sure everything was completed to my satisfaction.I would recommend Jacki to my friends and family. Way to go Jacki.Thank you.

kimhayes

Jul 26, 2014

Tracy Alter provided an awesome buying experience for me :) I was under the impression that with my budget I was going to be stuck in a Cruze forever. Tracy worked her magic and for not much more per month I'm driving an amazing car. With her helping me find all the discounts I'm qualified for allowed me to get into the car of my dreams...I highly recommend her for anyone looking to purchase a car fromSuburban Chrysler Dodge Jeep Ram of TroyTHANK YOU TRACY.... GREAT JOB!!Kim Hayes

erv wolk

Jul 26, 2014

Jacki was very helpful for me to assessing my choice, even though I didn't purchase a vehicle, because I didn't fit into the Jeep vehicle.

Kim Hayes

Jul 26, 2014

Tracy Alter provided an awesome buying experience for me :) I was under the impression that with my budget I was going to be stuck in a Cruze forever. Tracy worked her magic and for not much more per month I'm driving an amazing car. With her helping me find all the discounts I'm qualified for allowed me to get into the car of my dreams... I highly recommend her for anyone looking to purchase a car from Suburban Chrysler Dodge Jeep Ram of Troy THANK YOU TRACY.... GREAT JOB!! Kim Hayes

bunatin03

Jul 23, 2014

I have taken delivery on a 3rd vehilce last week (Jeep Patroit) from Glen Campbell and cannot say enough about his high level of customer care and support. I will be picking up a 4th vehilce (Dodge Ram Laramie) from Glen this week and a 5th vehilce in mid-August. In addition, the service department when needed is highly professional and my vehilces have always been serviced on time.

hewittj

Jul 22, 2014

I worked with Glen to purchase my first car. From start to finish he made the process extremely quick and painless. Great guy does not pressure you into anything, and was able to answer any questions/concerns I had. I work long hours and was able to walk into the dealership Saturday morning and walk out later that afternoon with the leys in hand. While other dealerships said they wouldn't qualify me until Monday. I would recommend everyone to work with Glen at Suburban Chrysler Dodge Jeep Ram of Troy!

qwa1

Jul 21, 2014

Joe makes leasing a car fast and painless. This is the third car and there will be many more because of Joe. I had to be pushed into something or when the sales person over sales the product. Joe does not do that in fact he listens to me and makes sure I am comfortable the cars. Georgann Kummer

Mikey7755

Jul 14, 2014

Overall we had a good experience with Suburban Chrysler of Troy. Our trade-in broke down on the way to the dealer (totally blocking an entire lane on Crooks Rd!). Mr. Brys was awesome. He sent a tow truck out right away (at no charge to us) and we were able to purchase our Jeep with ease. The price for the trade in was fair and the price for the Jeep was fair as well. We love our new (used) Jeep!!

jkilli1884

Jul 8, 2014

Purchased another Jeep with the extraordinary patience of Scott Viau at Suburban CDJR, Could have gotten a better deal from friends & family, working at other car companies, but test drives were not impressive. Previous Jeep serviced & maintained by the dealership since they opened & is still running in excellent condition after almost 13 years.

gilfillank

Jul 6, 2014

I have purchased vehicles from other dealerships over the years and the sales men looked down to women ,would only speak to my husband even though he told them to talk to me it would be my car. The last one even went so far as to tell me how to write a check! It is so nice to be able to deal with a woman. Jacki was very knowledgeable, friendly, full of energy, just an overall go -getter. I would gladly do business with her.

keith

Jul 1, 2014

Scott Viau made the process of buying a new car most convenient and with little stress. Scott treated me like a friend. Scott was honest, straight forward and did not pressure me in any way.I have bought several cars from Scott in the past and will continue to do so.

RdrckMills

Jun 26, 2014

Very happy with my experience. Jackie was great. When I am ready to turn in my leased Charger and purchase a new ride I will gladly return to Suburban.

TTaylor82

Jun 25, 2014

When I first showed up to the Suburban Chrysler Dodge Jeep Ram of Troy, I intended on just getting some info on the vehicle line up before I made a decision. Then I met Jacki and she was just beaming with positivity, soon as we got to talking we connected right from the beginning. She picked my brain to figure out what I was looking for. I told her I was looking for a reliable vehicle for my fiance under $30k, she took me out to the lot and showed me the Dodge Dart (awesome car btw), then showed me the 2015 Chrysler 200 Sport and I was sold. It wasn't just the design of the car, it was the way Jacki talked about the car. It had all these cool features, but she presented that information in a way where I could relate it to certain circumstances that you normally encounter when you drive. I new at that moment I wasn't just browsing anymore, I was going to leave with a vehicle. John talked over the financial side of it with me and explained everything in detail, plus he was a really cool dude. James, Scott and Tom also helped out big time...just the whole team at this dealership are personable and accommodating. At the end, I brought the car home to surprise my fiance and she LOVED it! Jacki was super helpful and everyone she introduced me to at the dealership were extremely nice and awesome. Hands down, the best experience I've had purchasing a vehicle. I will DEFINITELY be coming to Jacki the next time I need another vehicle. THANK YOU FOR EVERYTHING!

DUR05597

Jun 23, 2014

Recently picked up my new 2014 Grand Cherokee from Suburban Chrysler Dodge Jeep Ram of Troy. I worked with Scott Viau. Great service as always, and I really appreciate his relaxed demeanor. No pushy sales tactics, no annoying sales antics, just honest conversation about the product that fits best for my budget and needs. Thanks for keeping it real!Rob

jackiburke

Jun 21, 2014

I appreciate the great customer service and the attention given to my needs with total understanding and great personality of Rob. I am for sure sending referrals that way. I got a great price, reliable and nice looking truck to spoil myself with. Rob took the time to listen to all my concerns and made sure anything needing to be addressed was done in a quick efficient manner. It is nice to see the dealership as a whole with making sure you are comfortable waiting with beverages and snacks served as well. A definite different feel of a dealership and car buying experience. Thank you so very much and I will make sure I tell everyone and proudly show off my Suburban license plate frame. JIM

AprilMI "Fed Up!"

Jun 19, 2014

I bought my 2009 Jeep Liberty from there 8 months ago and have had nothing but issues and regrets since. Today 6/18/14 makes the 4th time I have had it in for servicing. 3 months after I got it I took it in because the sunslider roof gapped while driving down the road. At that time II was told the track was adjusted and the seal was replaced. Also the blower motor was replaced at that time. Then a couple weeks ago I took it back in because I noticed that water stains were appearing on the interior roof and along the top of the doors. After service having my Jeep for over a week and them claiming to have had it under a hose for 5 hours they claimed they could not find where it is leaking. Gee maybe look where the water stains are! So they made me take it back and return the rental until the parts came in they ordered. Well today was the straw that broke the camels back! I get in my Jeep after work and it is damp, water is on my floor mats and water spots on the inside windows. Then to top it off I turn the corner and water comes pouring out of the dome lights on me, the dash and center counsel. It takes a customer getting soaked while sitting in her vehicle with the windows up for them to take some action! Not a satisfied customer here!

karenkay0325

Jun 18, 2014

While in from Ohio over the weekend for a wedding my 2003 Chrysler 300M decided it was time for a new radiator. (It's a great car for someone and should be on the lot for sale) I decided 11 years was long enough and I ended up trading for a mini van. Fred Gregory was the service rep I worked with initially to determine the cost of a repair and Jacki Burke then took over when I let them know I was interested in driving the used 2014 Grand Caravan I saw online over the weekend when the car first started having problems. I had been doing my homework the past year so I would know what I would replace the 300M with. When I saw the exact vehicle I knew I wanted and it only had 30,000 mi, was clean and handled great, I knew it was going home with me. I was treated fairly with the amount given on the trade-in, the price of the van and the interest rate charged with financing I had them arrange. It took the sting out of having something come up on a weekend that should have been nothing but a happy occasion. If I lived in the Troy area I would certainly use this dealership again. Ask for Jacki, she's THE WOMAN TO CALL!

Ben Reitmyer

Jun 16, 2014

Talked to them about a trade and they never got back to my on my offer???

JHerrold5

Jun 12, 2014

I just bought my 5th automobile from Dane Taylor and as always a real pleasure to work with. He always greats us like we are family and makes our visit so enjoyable. He has an unbelievable amount of knowledge when it comes to the vehicles and we are never left with any questions. We will only purchase our vehicles from Dane Taylor no matter where we live. It would be worth the trip to be taken care of so professionally. Thank you Suburban Chrysler Dodge Jeep Ram of Troy for providing a wonderful environment to do business in and thank you Dane Taylor for your continued help in all of our quests for vehicles.

RJCarl67

Jun 8, 2014

I highly recommend, my salesman,Scott Viau . He was friendly and no pressure (in which I was greatly relieved). He went out of his way to be helpful even though getting my vehicle to the dealership took a little longer than planned! I would ask for him when I venture out for my next vehicle...

Kem33101

Jun 6, 2014

I had the pleasure of meeting Mike Paparelli when I was looking for a pre-owned vehicle. Even though he specializes in new vehicle sales, he made the pre-owned buying experience better with respect, due diligence, professionalism, diplomacy, humor and kindness. It was a pleasure to do business with him and I highly recommend him! There are many people out there selling, but Mike is the one to work with!

murphyr2

Jun 1, 2014

Great experience! Bill stayed well past closing time to make sure we got the car as soon as possible. It was greatly appreciated and I'd recommend it to anyone looking for a car.

ksaar8

May 27, 2014

Joe Bellomo knows his business. He had the answers I was looking for, and his attitude was great. I felt comfortable working with him and I wouldn't hesitate to work with Joe in the future.

Joe Bellomo

May 14, 2014

Joe Bellomo was awesome working with me to find and purchase the car i wanted. It was my first time leasing a vehicle, and he made sure I understood everything that was going on. Any questions I had he answered, and even helped me get rid of my old car :D

Rebecca Whitney

May 12, 2014

My salesman Mike Paparelli was awesome! He knew most of the details on the Rubicon and what he didn't know, he found out quickly for me. My experience with him was excellent! Mike went above and beyond the call of duty to make my purchasing a 2014 Jeep Rubicon X a great experience!!! I didn't appreciate the pressure of the finance guy who threw things at you and didn't give you time to really read about it or check it out. I felt some of the information was misleading. As a whole, the dealership was great and the people were helpful and nice.

mdram11

May 7, 2014

Pleased with the entire process, Tim Pazdziora was very knowledgeable and made the process easy, A very positive experience. I would definitely recommend him and your dealership to others.

Nick3L

May 5, 2014

Wonderful experience. Everyone at Suburban Chrysler Dodge Jeep Ram of Troy were extremely helpful. They made my wife and I feel very comfortable. We never felt rushed or pushed in any particular direction. Maria Kovach, who we worked with was super helpful answering questions. She was very knowledgeable regarding all the vehicles and pricing. Highly recommend them!

Nick3L

May 5, 2014

Wonderful experience. Everyone at Suburban Chrysler Dodge Jeep Ram of Troy were extremely helpful. They made my wife and I feel very comfortable. We never felt rushed or pushed in any particular direction. Maria Kovach, who we worked with was super helpful answering questions. She was very knowledgeable regarding all the vehicles and pricing. Highly recommend them!

Rfitzp

May 3, 2014

I was associated with Maria when she sold me a Saturn Vue. She is very knowledgable and a joy to work with, a#1 Salesperson.

wlawrencetroy

May 3, 2014

Great first and last impression also. A person whom I will see. For another vehicle soon. I am very impressed with the Dodge Journey Limited

aivezaj

May 3, 2014

I custom ordered a 2014 ram through suburban and dealt with Rick Larue. I cannot express in words how helpful, patient, and respectful Rick was throughout the entire process. I'm only 23 years old and was out too buy a fairly high end truck and feared not being taken serious as this was the case at another dealership i had dealt with. Rick from the beginning treated me Great and stayed in contact with me throughout the entire 6 week process in all build stages of the build process and more importantly helped me get a great deal on my truck. The quality of customer service from Rick is something hard to come buy these days and all i can say is he earned suburban chrysler a loyal lifetime customer in me.

Mphipps36

May 2, 2014

I had very pleasant experience. Would recommend this dealer to everybody. Maria K. was great and helped us to pick up right vehicle. Thank You!

Stephaniemiller2014

May 1, 2014

I was looking for a new, affordable vehicle for my kids and I . Rick Larue was patient with my 10 year old son, who was REALLY sad I bought a Jeep and not a Charger, and sweet to my 8 year old daughter who was "bored" until he showed her the free food and kids room! For me, Rick was knowledgeable, helpful and made sure he met my most important car buying needs for my first "on my own" car experience! Huge thanks to Rick and the Suburban team- You have a client for life!

Owl16

Apr 30, 2014

I worked with Bill on a used car deal and he was great. Very professional, friendly, and helpful. I will be recommending Bill Brys to family, friends, and co-workers. Very pleased and didnt feel like I was getting the short end of the stick like when I have purchased cars in the past.

BretGallagher

Apr 30, 2014

Great Jeep vehicle at a fair price. Enjoyable experience and very helpful. Allowed me to try vehicle for 24 hrs before purchase. Stuart was nice to work with. Thank You.

Jrjabara

Apr 30, 2014

This was my second vehicle with Joe and he was great to work with. The process was fast and easy from start to finish. I would recommend calling him even if your lease isn't finished. Joe will give you the best available options.

wardfamily1

Apr 29, 2014

Shawn Jankoviak was a great salesperson to deal with at Suburban Jeep. He was honest and upfront with the +'s and -'s of the Jeep we selected. I would highly recommend him to anyone I know looking to buy a car!Elliot Usewick was very pushy and seemed very impatient with us when we told him we didn't want to purchase additional auto-maintenance insurance. I would recommend avoiding him at all costs.

mwendabaimwendabai

Apr 28, 2014

Extremely pleased with interaction I had with my salesperson Bill Brys) and Suburban, second vehicle purchased with them! would definitely recommend anyone in the market to give them a go!

drjellybabywho

Apr 27, 2014

I came in to see Joe Bellomo, to see what my options were for my lease, which had four months left on the contract. Joe helped me to find the best options, and gave me the best price on my new lease. I ended up paying less a month than what I was paying on my 2011 lease. John Gerrard was my business consultant, and he walked me through each of the options of added coverage for the lease. I would definitely recommend Joe for new car sales!

DRjellybabyWHO

Apr 27, 2014

I came in to see Joe Bellomo, to see what my options were for my lease, which had four months left on the contract. Joe helped me to find the best options, and gave me the best price on my new lease. I ended up paying less a month than what I was paying on my 2011 lease. John Gerrard was my business consultant, and he walked me through each of the options of added coverage for the lease. I would definitely recommend Joe for new car sales!

nervousday2014

Apr 25, 2014

everyone in customer service worked beyond the call of duty to get my husband and i approved there quality of work was great and there friendliness was very pleasant my overall experience was very good a little nerves but it all worked out for the good the price of the car was great it was in are budget thank you Mr. Brys for your hard work

LoreneDiana

Apr 20, 2014

A great feeling comes with the purchase of an almost new van that has all the bells and whistles. A greater feeling comes when you see a lot of your hard earned dollars stay in your wallet. Along with the great van we got to meet Stuart Smith a great salesman and John Gerrard the Business Manager that made understanding the options available to us easy. In our 70s sometimes it takes explaining options in a couple of ways for us to fully understand and both men did a great job of doing this. My husband Bob loves his van and so do I. Thanks,Lorene Diana Wojtyniak

sam51251

Apr 19, 2014

We have worked with Ralph Geary for many years and we are always pleased and happy after the experience of leasing or buyer a new vehicle. He is helpful, always returns our calls in a timely fashion and always finds exactly what we are looking for. These are the reasons we always return to Ralph Geary.

michmail1

Apr 17, 2014

Bill and everyone we came in contact with at the dealership was awesome. I felt very comfortable and very welcomed. Bill made himself available for calls or visits whenever possible. At no time did I feel pressured, which I have experienced at many other dealerships. Rob, the manager, said "hello" every time I saw him. I have visited numerous dealerships in the past six months and this dealership is the full package. They had the best prices and the best staff.

spartan76

Apr 15, 2014

Very professional sales transaction from Maria Kovach. Due to my busy work schedule, I was able to handle most of the comunications via email. Very organized and smooth delivery process and time of pick up.

Isabella's Father

Apr 15, 2014

I have been buying Ford products for over 25 years from the same sales dealership. In fact, I have had the same salesman for the last 10 years. I was shocked and sadden by the poor service I received there. I went over to Suburban Chrysler looking to buy something used. Then, I met Joe Bellomomo and he made everything easy. It was like I was talking with someone I had known for 10 years. Again, he made the process so easy, I bought (leased) a new car. It was for my daughter's birthday. He put balloons and a "to" sticker plus it was on the showroom floor. She cried she was so happy. Our experience could not have been better. I almost forgot, I plan to lease another car for my other daughter in the next few months too. I have already recommended Joe to two neighbors.

RonMaltby

Apr 14, 2014

My 2014 ram had the trans replaced at 700 miles, brake booster/level reader and park sensors have all had issues before 7k miles. Would like to have my truck replaced with another of the like. I understand when mass producing vehicles there are sure to be bad batches. I am certain mine is one of them. I have no confidence in my truck and fear the safety of my family is in jeopardy if I take a short trip to the store or a road trip to Lake Michigan. I fear my truck will break down on a remote road and will leave us stranded as it has done in the short time I have owned the truck. We are fans of the Chrysler brand and would like to continue purchasing American vehicles, however it's in the dealers hands to escalate this matter and resolve this issue. I will take all measures to be heard.

kfarnam627

Apr 9, 2014

My experience with Bill Brys was a good one. He was able to walk us thru the buying process and answered all of our questions. Everyone we dealt with at this dealership was very good and able to answer ALL of our questions.

Bhrischuk

Apr 8, 2014

I went to Suburban to find out what my options were on a new lease. I was introduced to Michelle Schroeder to assist on any questions I had. She was a true professional and I believe worked the best deal possible for me and my family. I ended up leasing a new Dodge Charger and I am very pleased and I would recommend anyone that needed help or looking for a new vehicle to see Michelle.

ffnemo

Apr 7, 2014

Great purchasing experience. Tim Pazdziora was very helpful and patient. The only downside was the finance guy being a bit too insistent about the extended coverage options he was trying to sell me. The gentleman blew me off when I asked him to show me what the total cost of the various packages were (as opposed to the low monthly payment) and then refused to listen to me multiple times tell him that I wasn't interested. It was only at the point that I was ready to just walk away that he stopped trying to sell his products and got to the task of dealing with the paperwork for the Jeep I was purchasing.

The Nikollaj's

Apr 4, 2014

We loveeee Maria Kovach !!! She makes everything a piece of cake ! Thanks so much for your knowledge, expertise and exceptional customer service ....My family and I Look forward to working with you on our next new lease ;)

Mlgchor

Apr 2, 2014

Tim was very helpful and a pleasure to work with!!! I will definitely work with Tim on future auto purchases! What a great and honest deal!

Carrie Sweeney

Apr 2, 2014

I would highly recommend this dealership and especially the sales representative, Tim Pazdziora. He is very approachable, friendly, accommodating, patient and most of all... HONEST. I realize it can be a painful process, shopping for a vehicle. I never felt pressured, in fact... he sold me the vehicle that was the lowest in payment!!!

BettyVBD

Mar 31, 2014

We just want to thank Stuart Smith for his excellent service in finding for us just the right used car that we were looking for. He was so helpful and we are so pleased with our new ride.

Krieg

Mar 26, 2014

Ralph was extremely friendly, experienced, knowledgable. He was efficient and respected my time through the entire process. I am very happy with my vehicle and will rerturn to Ralph

Rob810

Mar 25, 2014

Thanks Ralph. Your were great to deal with and I love my new Jeep Wrangler.I will definitely recommend you and this dealership to anyone that I know looking for a new vehicle.

zarnickd

Mar 25, 2014

This place crushed the competition in price and service. My truck was clean and ready to go. Managment and staff really do care aboutthier service.

dgscil

Mar 14, 2014

Couldn't believe how quickly Maria Kovach found the Jeep I was seeking. And then the paperwork was taken care of just as quickly. And so far, I'm absolutely loving my new Jeep Grand Cherokee.

Queda M.

Mar 12, 2014

My request to test drive a vehicle was almost denied by one of your top salesmen - RALPH GEARY - simply because I was given a better quote at another dealership. During the start of our conversation, he asked what I was interested in... I told him... he quoted me a monthly price... I told him another dealership offered a better deal. I asked if I could test drive the vehicle since I had driven quite a distance to get there when he suggested that I go back to the dealer whom had quoted me less. >>>>>BLANK STARE!!!!<<<<< So my next question was... Are you telling me I CANNOT TEST DRIVE THE CAR... his response, are you going to purchase or lease a car TODAY?! I work on commission... blah, blah blah... All I said was ok. Within an instant he compromised and told me he'd do it this time (WHAT!!! ARE YOU SERIOUS???) and took me for a spin, he even let me drive it alone - by myself! Although, I absolutely ENJYED the ride / car I think Chrysler, Dodge, Jeep & Ram has lost a loyal customer forever! This would have been my 4th consecutive lease from them over the last 10 years. I am a young, professional, woman (a Realtor, whom is paid by commission as well) regardless of my appearance or his initial thought of me I refused to be treated in such a matter. I never lost my cool during the entire ordeal because he had already LOST ME within the first 60 seconds of my visit. I've probably shared this story with all of my close friends / family as well as my 500+ Facebook followers (clients / colleagues) simply because his actions were totally uncalled for and I would hate for someone to feel the way I did as I left your dealership. I wish you continued success Mr. Geary, keep up the good work!

dgs

Mar 11, 2014