Used Cars for Sale at Texas Toyota of Grapevine in Grapevine, TX

Luis Intriago

Nov 2, 2016

John helped me finance my first car ! John Cross and Chris Singlton really helped me go see them if you want a great d al!

Marilyn Tanner

Oct 31, 2016

Bought a new camry se and he took time to go over all the features with us. Ask for him when you get there.

Jose sivirian

Oct 29, 2016

Great experience, better service with MarioTest drive, explanatio, and care were great.

Noe Segovia

Oct 24, 2016

HORRIBLE EXPERIENCE. ..I bought a vehicle there just to find out after I signed paperwork they didnt have a spare key, gave me vehicle half cleaned, no gas, and when I went back to dealer, they told me it was my responsibility to buy spare key....SPARE KEYS ARE $300+ how is it possible? NEVER BUYING OR RECOMMENDING anyone..

Katie Branning

Oct 19, 2016

Just purchased a RAV4 Limited hybrid from Toyota of Grapevine and they were fantastic! Chris Webb and the whole staff were incredibly helpful. Very nice, easy and informative process. It was really easy to trade in my old Santa Fe and they worked with us to get a price we were comfortable with. I can't say enough just how helpful and nice Chris was!

R.B.

Oct 19, 2016

Needed a car so I went to Texas Toyota of Grapevine. John Cross provided me with excellent customer service. He wasn't pushy but very patient and allowed me to choose the right car for me and my family. Thanks John Cross for making the process so easy.

Rick

Oct 18, 2016

Bought a 2017 RAV4 for my daughter at Toyota of Grapevine Texas and the salesperson was Chris Webb. He showed us exactly the vehicle we wanted with no high pressuring like you get from most car dealers. He made us a super deal and gave us my asking price for my daughters trade in vehicle. I have purchased many new vehicles in my lifetime and this was the first vehicle purchase that I have not felt like I was pressured. The guys at Grapevine Toyota are all great folks.

Elliot H

Oct 18, 2016

Contacted John Cross regarding a Toyota Camry that I wanted. He worked to get me into the car with a low monthly payment. No hassle and no games. He and the team got me a great deal. Very happy with him and my experience here!

prashant

Oct 18, 2016

meet sanjay sharma to buy a new toyota for best price on a new car..

Ryan Harrs

Oct 18, 2016

We drove all the way from Simsboro La to work with John Cross and got the deal we wanted kudos to Mr Cross!

Daniel T

Oct 17, 2016

John Cross Matt Glen are the greatest! I went to John Cross and he got me in my first car in America!!!

saroj

Oct 16, 2016

It was a great service from Mr Sharma, he provided all the information and also a good deal to buy my new RAV4.!!! Cheers!!! See him next time for a good deal!!!

David Trost

Oct 14, 2016

My wife and I came to Texas Toyota of Grapevine looking to possibly purchase a new car. We had done our homework and had narrowed down our choice to the Avalon but had not test driven the car yet.Sanjay listened to our needs and set us up for the test drive. The car was incredible including probably the quietest car I had ever driven in. Sanjay never pressured us but listened again to our needs. After a short period of time we decided to purchase the car. Sanjay was extremely professional thru the process making this easily the most enjoyable buying experience we have ever had.I'm sure your dealership will receive many positive survey results from Sanjay.

Paul Smith

Oct 12, 2016

Folks I didn't think it could be done but John Cross and Jose Malpica made it happen!My truck note on a 2012 Platinum Tundra was 915.00 a month !Jose and John Cross trade me out of the truck and lowered my payments !! Now I drive a new Tundra TRDPRO!! John is a SUPER GUY ! Conservative SOLID AND A STRSIGHT SHOOTER!

Je7690

Oct 8, 2016

Spent the afternoon at Toyota of Grapevine test driving three different vehicles for an upcoming purchase. 2016 Rav4 Limited, 2017 Toyota Prius IV, -and a Camry V6. We met Rutger Kesling (yes think Rutgers university) who was the most helpful salesperson that we've encountered in a very long time. He was informative, explained the differences between the hybrid power train on the RAV4, compared to the Prius and how they differ from one another. He explained how the safety features and what each do to benefit the driver. He's also very patient, re-answered questions and explained the delivery process once we found what we were looking for. He even knew what we were looking for and found some of those same features we required in other Toyota models (it kept our options open). He knew what standard trim levels based on trim levels, and didn't have to pull out a notepad for notes or anything. He had passion for his job and that's not something you always find when car shopping. Do yourself a favor and visit them and meet with Rutger. zero pressure and when it's time we will be looking for him to make the deal/delivery. Thank you Rutger!!!

Reginald Hutchinson

Oct 7, 2016

Got.y new whip from John Cross TexasToyota of Grapevine! John Cross help me set it up! Super duler EXCITED! Best the best of the BEST!

D. McBay

Oct 6, 2016

Just purchased an Avalon for my family at Texas Toyota of Grapevine ! I was rather intimidated by the niceness of the place free pop corn for the kids free sodas food on Saturdays and its a HUGE place !But dealing with John Cross and the team they met my terms and treated me with respect even though I was financing with my credit union ! The sales person makes all difference!! I had been several other places and I am so glad I went and met John Cross Internet guy ! Thank you very much GO SEE JOHN CROSS

Ms Amos

Oct 6, 2016

I have lived in Grapevine Tx 30 plus years !! I have purchased several vehicles from Texas Toyota need a vehicle call John Cross When we service our car we go to John Farley !!They will take good care of you!

Johnny70

Oct 6, 2016

I really enjoy good customer service from Mr. Shames, he really friendly, and helpfu. I would recommend my friends to Mr. Shames and I would give him 10 stars, and at the end Mr.Shamez helped me get the car I wanted.. 2017 Toyota Camry that I purchased.. Thank you!

Happy in Mexia Texas

Oct 5, 2016

I drove in from Waco Texas area and I got a great deal and I did not feel rushed and got a great deal from John Cross if you need transportation contact these guys

Mary

Oct 5, 2016

I highly recommend you ask for Mario when you go to Texas Toyota. He takes the time to explain all the functions in the different cars to make sure you get just what you want.

D&D

Oct 5, 2016

Awesome experience at Toyota of Grapevine. Just finalized purchasing a 2016 Toyota 4 Runner this past weekend. Was looking for a red one, with a 3 row, and Mike MacCormick was able to find one and make that happen. Honest and friendly salesman who answered all my questions and addressed all my concerns. Thanks Mike for all your hard work. You are a true asset to your company. The family is loving it! Buuuut missing the free soda machine you guys have!! Take care.

Lisa Bell

Oct 1, 2016

John talked to me over the phone and then even though my credit was less than stellar got me into a nice late model SUV !! The whole process was SMOOTH and PROFESSIONALLY HANDLED ! I got to give it to Mr Cross he really knows his business ! He can maneuver you through the maze and will not take advantage of you !! Thank you John Cross

LisaB

Oct 1, 2016

He provided timely and precise customer service to his clients. Easy to get a hold of

itrigjr

Oct 1, 2016

John Cross got me in a great preowned vehicle, great price and no hassle.

Nahid Grapevine Cleaners

Sep 28, 2016

I and my husband purchased two Leus car from Texas Toyota we were treated with great customer service ! Neal and John made my purchase very easy! Looking fora good deal ? Call Texas Toyota

Nick Grapevine Cleaners

Sep 28, 2016

I purchased 2 Lexus cars from Texas Toyota saved a ton of money and each time John Cross was my sales person! Go see John and Neal Assad for your best deal!

Tina Robin

Sep 28, 2016

John Cross is an excellent sales person! He goes the extra mile to help everyone get the BEST deal possible. John Cross works hard for his clients!

Megpi

Sep 28, 2016

Well- the listed below was my gf's experience which is pretty awful: "I honestly don't know where to start for this review. I want to say that ironically the sales person was nice and not aggressive. I also want to say that the original car I was looking at was not doable as it was used and wouldn't work with what I wanted and was bringing to the table. Which all of that was fine. I was very clear that I didn't need a car, just was looking to see my options. I understand loan to value has limitations and my personal parameters have limitations. I would have entertained more options if the following did not happen, I have never written a review that will include a name here as I know customer service especially in sales is yes, a stinky job and lots of pressure, but no need to be treated the way I was today! One of the finance Managers: David W. Originally came over with my sales guy as what happens when in that process at every dealership. At first I could tell David's attempt at genuine customer service was lacking and felt forced, but hey none of us are perfect right? We all have bad days? Well when I outlined what was presented to me that it's just not the right fit, David grew very impatient and then proceeded to become aggressive and throw what I can only describe as a tantrum of sorts. His tone became extremely condescending and outright rude. They have you initial a non-binding piece of paper that says what your looking for. He proceeded to accuse me of committing to it in an accusatory way in which I turned to my sales person for clarification (his face seemed to be surprised at the situation) then David increasingly rude ran over to his area and back and said did you not sign this?! Flapping the paper in a derogatory manner. I said I agreed to nothing that which was presented to me. I then at that moment was in shock that I was truly being spoken to and addressed in that manor. I'm a customer service supervisor myself and have taken dozens of escalations in my life I would be fired if I ever treated anyone in this fashion. I said I do not like where this has turned. I honestly didn't know what to say or do. He and the sales person took a time out and then David came over and he discovered he had missed something on my credit and it wasn't even doable anyway?! Lol. My poor sales guy tried to deescalate the situation and was just talking with me. And I honestly would have considered other options and they threw out things, but I just wanted to get my keys and go home. I told my sales guy I was sorry and that it wasn't him, and that it is all David's doing for acting that way. I actually felt bad for him! So I left. And this could be a coincidence but my car was pretty blocked in and David was out there for a smoke...no proof of that tho. My sales guy had some other finance manager call me while I was on my way home. I said I can review things If you want and he said he would send me an email this afternoon with other vehicle options, but even checking my junk mail it appears I have not received a thing lol- so not sure what happened there. This is one of the worst customer service experiences I've ever had, but it is a great example of coaching I will be able to use with my representatives on what not to do.

Walter S.

Sep 25, 2016

Go See John Cross at Texas Toyota Of Grapevine and get the red carpet treatment . I would not steer you wrong John Cross is Super nice guy who will shot you straight ! Thank you Mr Cross for all you help!

Happy in Dallas

Sep 25, 2016

All my friends told me to go to Texas Toyota! I worked with John Cross! Amazing guy very honest! Even though my credit was not the best he helped me and did not take advantage of me!

Reginald H

Sep 25, 2016

Go see John Crossat Texas Toyota of Grapevine! He will get it RIGHT!

Totally Satisfied

Sep 23, 2016

John Cross provided excellent customer service. I didn't feel pressure or rushed. Please go see John Cross at Texas Toyota of Grapevine if you're in need of a car.

Karen Otto

Sep 22, 2016

Knew exactly what Camry I wanted. John Cross found it and got me a great deal. I left with exactly what I wanted without all the stress of trying to negotiate like at other dealerships. John is an honest guy who won't play games!

Cayden

Sep 22, 2016

Had a very good experience at Texas Toyota of Grapevine. Got me in and out fast. Mario was helpful and knew his stuff. Thanks, I will recommend you.

Iris

Sep 21, 2016

Just purchased my new tundra with help from Mario who made sure it was exactly what I wanted. Thanks!

Toyota corolla buyer

Sep 21, 2016

Mr. Phan is very nice, responsible, professional sales man. We like him very much, and highly recommend him.

Jack Nguyen

Sep 20, 2016

Leo Phan, Duc Le and Norman Nguyen really helped my family and I when it came to buying my Tacoma. I highly recommend these guys.

George

Sep 20, 2016

I came in to the dealership with my wife because her Venza was coming off lease, and she had to turn in the car. This is when I met Greg Hazlwood (my salesperson) and Bruce Jackson (assistant sales manager) at the Labor Day sale.First, I would like to say a few sentences about Bruce and how he helped me so I would not have an insurmountable problem with my hail damaged leased Prius. I told Bruce I have a problem with my leased 2014 Prius, lease ending January 2017. It had suffered some serious hail damage.He made it possible (even I did not have my car with me that he would take the car off my hands, and set up my new lease. This was done!He turned what could have been very difficult situation into a stress free transaction.Bruce was instrumental in making it possible for me to walk out with a new Prius 2016 lease. He was really the best mediator between me (the customer), my sales person (Greg) and the financial guys, and did his best to make a deal that was just awesome. I truly can't say enough positive things about Bruce, and his very personal and caring, and empathetic interaction with me and my wife. In fact both Bruce and Greg sat with us like old friends, and really helped alleviate any apprehension and fears we had. He was truly awesome! Bruce answered all my questions with honesty and integrity, and helped me to make the best decision.Greg Hazlewood is truly one of the best sales persons I have encountered at Toyota of Grapevine. He helped me find my 6th car and 4th Prius I have purchased from Toyota of Grapevine. Again Greg was also awesome as a salesperson. He spent hours with myself and my wife ensuring we found the best cars for us. I found Greg to be very honest, and explain what he could, and not afraid to say he didn't know the answer, but could find out if we wanted him to.Bruce, Greg, and Matt (who set up the paperwork in the final phase of the car leasing process) are the reasons I keep coming back to Toyota of Grapevine. With this kind of caring customer relations, I can't imagine going to another Toyota dealership! The entire team, truly made us feel like part of the Toyota family. Thank you again!

Kenneth Fusselman

Sep 20, 2016

Made a 720 am appointment to have wheels I ordered a month ago put on took 2 hrs and no one knew why or cared to know.

Judy Henson

Sep 16, 2016

If you're in need a vehicle, and also want a great buying experience, please go see John Cross at Texas Toyota of Grapevine. The process will be as simple as possible as well as quick.

Ms Amos

Sep 16, 2016

If you want to be treated right go to Texas Toyota and John Cross .

Allie

Sep 15, 2016

I had a great experience purchasing a car at Toyota of Grapevine. John Cross was my salesperson and he made the experience unexpectedly pleasant! I had been to a few other dealers and they were very pushy and not very helpful. They just wanted to hit their sales quota and were not listening to what I really wanted. Plus they tried to sell me cars that were just not worth the price. John took the time to listen to what I wanted and was not pushy at all! Which is probably why I bought from him. That and he had some great cars to show that fit my price range. I would definitely recommend going to visit John if you are looking to buy.

Jason Plummer

Sep 7, 2016

Loved working with Greg and his trainee sidekick Ali. They were professional, helpful and got me to bottom dollar. Seriously. All good. Ask for this dynamic duo.

Alex Valencia

Sep 4, 2016

Great experience, sales guy, finance and used car managers all stayed well into the night after close to get the deal done. Everyone was upfront and honest , everything was put on the table from purchase to trade to payments , no hidden numbers. For once I didn't feel like I'd been taken advantage of .... Will definitely come back to here for my 2nd car purchase...... I work for a dealer and will still come back here to buy one.....

Amin Chagani

Sep 4, 2016

we bought two cars from Texas Toyota of Grapevine, very happy with these cars and very satisfied with the service of the staff and of specially Nassar's help and Service.

Gopal Krishna Gartaula

Aug 23, 2016

I purchased a new 2016 Toyota RAV4. I had a very good experience with Mr. Sanjay Sharma and the entire team of Toyota Grapevine. He was straight-forward and had a very professional manner. I was a new buyer and I was informed about the details of the vehicle and all the safety guidelines. I am totally yours. I will refer many of my friends to you in the days to come.

Gopal Krishna Gartaula

Aug 22, 2016

I recently purchased a new 2016 Toyota RAV4. I had a very good experience with Mr. Sanjay Sharma and the entire team of Toyota Grapevine. He was straight-forward and had a very professional manner. I was a new buyer and I was informed about the details of the vehicle and all the safety guidelines. I am totally yours. I will refer many of my friends to you in the days to come.Sanjay, you rock, man!

Msgsteils

Aug 20, 2016

This is a second vehicle we bought from John Cross and very happy we went this route. He remembered us from the first time in whst are likes are

Umesh

Aug 12, 2016

Came with the intentions of test driving but end up purchasing a RAV4. I was assisted by Sanjay and had a great experience. He's nice and explain all the features without any hesitation. So I highly recommend everyone to see him before anyone buy a car..

yKoirala

Aug 10, 2016

Got my 2016 Rav4. Had a great buying experience thanks to Mr Sanjay Sharma. Sanjay helped to get a good deal for the car I wanted. He knew his stuff and was very friendly and helpful.

ukoirala

Aug 10, 2016

Got my 2016 Toyota RAV4. Had a great buying experience thanks to Mr Sanjay Sharma. Sanjay helped to get a good deal for the car I wanted. He knew his stuff and was very helpful during the whole process.

Kristi K

Aug 9, 2016

Came with the intentions of test driving but end up purchasing a truck. My husband was assisted by Sanjay and had a great experience. He's smart, funny and energetic we had a great experience with him. Come see him if you're in the area for a new car. :)

Mmaharjan

Aug 8, 2016

Had been to few other dealership before visiting this place. From my experience here now I can say that unlike other dealership I had a very pleasant experience at this place. Sanjay helped me out from the time I walked in through the whole process. He made sure I understood each and every details before moving fordward and didn't try to rush me through the process like other dealership do. Would recommend this place to anybody and sanjay is very helpful and best out there. I am happy with my purchase and a satisfied customer.

Manny

Aug 8, 2016

Had been to few other dealership before visiting this place. From my experience here now I can say that unlike other dealership I had a very pleasant experience at this place. Sanjay helped me out from the time I walked in through the whole process. He made sure I understood each and every details before moving fordward and didn't try to rush me through the process like other dealership do. Would recommend this place to anybody and sanjay is very helpful and best out there. I am happy with my purchase and a satisfied customer.

John Rollins

Aug 6, 2016

Just bought a 2016 Prius 3 Touring. The car is great! Even better than I expected and I have been reading the reviews for a long time. Roger was great at showing us all the bells and whistles and how to operate them. I would recommend the car and dealership to anyone interested in buying a Prius. We are finding the mileage to be even better than what was shown on the sticker.

Satisfied Customer

Aug 6, 2016

John Cross was so helpful and professional in helping me pick and purchase a new car recently. He was very knowledgeable of the process and explained details from the beginning to the end which enabled me to feel comfortable about my purchase. I didn't feel pressured or rushed to make a decision because John Cross was very patient with me. I give him the highest recommendation, so if you are ever in need of a vehicle John Cross is your man. I came to the dealership dreading the idea of purchasing a car but it was a completely painless process. Whenever I'm in need of a another car, Texas Toyota of Grapevine will definitely be my first choice of dealership especially with the great customer service that was provided to me.

Leaf commuter

Aug 5, 2016

Worked with John Cross to purchase a used Nissan Leaf as a commuter car. John is great to work with and I'd certainly recommend working with him to buy a car. Since the Leaf is 100% electric, he made sure it was being charged before I arrived and made sure it had enough charge to get me home.

JRPRIUS

Aug 5, 2016

Just bought a 2016 Prius 3 Touring. It is a great car and after a month we are still enjoying it. Roger was great to show us all the bells and whistles and how to operate them. We were trading in a 2004 Saturn Ion. I must admit that the purchase process reminded me why I bought Saturns in the past. With Saturns there was no haggling and the price was the price whether you bought the car on line or from a dealer. I never like the negotiation process and while I realize this is just part of the process in buying cars today I do not think anyone could honestly say they enjoy the buying process. That said we honestly liked our sales representative and found him to be very knowledgeable of the car and all its features. He is an asset to the dealership. In the past I have often discuss cars with sales people and it became apparent I had done more research than they had. This was not the case with Roger.

Satisfied Customer

Aug 5, 2016

John Cross was so helpful and professional in helping me pick and purchase a new car recently. He was very knowledgeable of the process and explained details from the beginning to the end which enabled me to feel comfortable about my purchase. I didn't feel pressured or rushed to make a decision because John Cross was very patient with me. I give him the highest recommendation, so if you are ever in need of a vehicle John Cross is your man. I came to the dealership dreading the idea of purchasing a car but it was a completely painless process. Whenever I'm in need of a another car, Texas Toyota of Grapevine will definitely be my first choice of dealership especially with the great customer service that was provided to me.

josette

Aug 4, 2016

I had the pleasure of knowing John Cross he is a fair internet Fleet Mgr at Texas Toyota of Grapevine! Great dealership with lots of options, new or used and great customer service

josette

Aug 4, 2016

I had the pleasure of knowing John Cross and he is a fair internet Fleet Mgr at Texas Toyota of Grapevine! This is a great place for anyone looking to buy a new or used vehicle and great customer service.

JasGre

Jul 26, 2016

I have bought a Sienna and a Camry from David Greer at Texas Toyota of Grapevine and he has always been very professional and knowledgeable about the Toyota models.

New Toyota Owner

Jul 25, 2016

5 stars for the sales team at Texas Toyota of Grapevine. Mario Griego did a great job and made buying a new car a pleasure.thanks

The Hylton Family

Jul 23, 2016

John Cross is an amazing salesman. He truly delivers on the quality service that is a standard at Toyota of Grapevine. We have purchased two cars from him within the past 8 months and could not be happier. We are lifers. Go see John.

Rickindfw

Jul 23, 2016

They were running a special that offered $3000 off MSRP. That was below the true car price. They honored the price without high-pressure or haggling. David Greer was a great salesperson. He answered all of our questions and truly helped us through the whole buying process.

Nora Jackson

Jul 22, 2016

John Cross at Texas Toyota is the best salesman since the the construction of DFW Airport!! He provided the ultimate in professionalism and expertise for the the transaction.

Satisfied Customer

Jul 22, 2016

I have purchased two cars from John Cross at Texas Toyota of Grapevine. John is outstanding and has delivered on his promise to provide Excellent Service.If you are in the business for a new car. Go see John. He is the man and Texas Toyota of Grapevine is a great place to buy a car.

MockMa

Jul 22, 2016

David was wonderful ! He found Minnie Pearl for me two years ago and I love my Corolla. He is very comfortable to work with !! Top notch !!

Cr7

Jul 21, 2016

Great experience doing business here. SANJAY was awesome. Bought a new 2016 Rav4 and couldn't be happier. Thanks Sanjay.

Desiree Pool

Jul 21, 2016

We walked in not expecting to buy and because of David Greer's service, personality and willingness to go above and beyond - I walked out with a Highlander. I would send ANYONE to purchase a car from him!!

don1234

Jul 20, 2016

I want to commend David Greer - Internet Manager at Texas Toyota of Grapevine for his excellent service and follow through throughout my leasing experience. Several managers stepped into the negotiations from time to time, each acting as professionally as the first. David was well informed on all the features and benefits available in the 2016 Tundra 1794 Special Edition Pickup. His demeanor never changed and he kept a steadfast confidence we would come to an agreement. He was proactive in providing me with daily updates on the status of my running boards and worked with the service department to get them installed on my timeline. Fantastic work !!

Rhine

Jul 19, 2016

We purchased our Avalon from Roger Om at Texas Toyota of Grapevine. Roger is a class act! He was so helpful and made our transaction go very smoothly. He was thorough and knowledgeable about Toyota which proved to be helpful to us. He was available to answer any questions that we had. Thanks Roger for your excellent customer service. Next time we are in need of a Toyota, we will for sure return to Texas Toyota and ask for Roger Om. Darrell and Laura Rhine

Susan98

Jul 19, 2016

I could not be happier! Buying a new car is stressful, but Sanjay Sharma was so helpful. He was pleasant, knowledgeable and took the time to explain the features of each car to me. He never rushed or pressured me and that's a real plus. When I walked out of the showroom with my new keys in hand, I was truly happy with my purchase! Thanks Sanjay... I really appreciate your professional manner! Additionally, Gabriel Rodriguez could not have made the closing easier! And Sarah did a great job explaining the set-up of tunes and phone. Great teamwork for sure....

Jesstx

Jul 19, 2016

The employee was so awesome at working with us to find us the right car! He was patient as we figured the exact vehicle we wanted! Toyota of Grapevine made our car buying experience very hassle free!! I recommend them to everyone!

Sharonx5

Jul 19, 2016

Had a 10:30 Saturday appt to purchase a specific vehicle. After waiting for the person for our appt (they weren't ready at 10:30), we went for an appraisal drive in my current vehicle (trade-in). I had been there for at least an hour before the sales guy went to get the key for the vehicle that I was planning to purchase. Comes back after a while to tell me that it was loaned to a corporate exec and was parked at the airport and wouldn't be back until Monday. I drove over 30 minutes in good faith for this appt. I was going with financing already arranged and ready to sign on the dotted line. I asked about another vehicle similar, but wrong color that JUST showed up on the website the night before. Sales guy went to get that key. Came back after about 15-20 minutes later to tell me that it had sold 3 days ago (2 days prior to being listed on the web). Then they offered me peanuts for my trade-in.Also, the email from the GM sounding interested in my feedback from my meeting?? Ha. After my visit to Toyota of Grapevine, I received another email from the "GM" expressing thanks for my visit. Just form-mail (spam in my opinion). Too bad for you...I have three teenagers that are going to be ready to purchase vehicles in the next few years. We WON'T be coming to Grapevine.

Gita2010

Jul 19, 2016

I looked for cars all over Dallas. Could not find one. Friend took me here and they were awesome. I got my car! Great deal!

rhine

Jul 19, 2016

We purchased our Avalon from Roger Om at Texas Toyota of Grapevine. Roger is a class act! He was so helpful and made our transaction go very smoothly. He was thorough and knowledgeable about Toyota which proved to be helpful to us. He was available to answer any questions that we had. Thanks Roger for your excellent customer service. Next time we are in need of a Toyota, we will for sure return to Texas Toyota and ask for Roger Om. Darrell and Laura Rhine

Jasperrc

Jul 19, 2016

We just completed our second vehicle purchase from Texas Toyota and couldn't be happier. We found the car we were looking for online. When we got to the dealership to look at it we were greeted by Mike MacCormick who showed us the vehicle and assisted us throughout the whole process. Mike was very helpful and patient asking and answering questions to be sure we were comfortable with our purchase and the purchase process. The other half of the team was Chris Hall in financing. Chris was great as well, working to insure we understood the warranty and financing options and that the purchase met our needs in every way. We've bought many cars over the years but Mike and Chris made this the best experience of all.

Marlene lee

Jul 18, 2016

Texas Toyota of Grapevine is top class in every way! They have great sales, great customer service, and great sales people. I just bought my 5th car there wouldn't go any where else, because I never had a problem with any of those cars. I worked with Mario Gregio who was excellent. Go check them out and consider joining the Texas Toyota of Grapevine family. You won't regret it. Tell Mario that Marlene sent you!

p_ghimire

Jul 18, 2016

Sanjay was hands down the best sales person i have come across and this is my 3rd car buying experience. His approach towards my need for the car and his excellent service towards getting the best deal for me made my purchase simple, easy and beneficial. I highly recommend the dealership and Sanjay Sharma as a great sales person.

lee, marlene

Jul 18, 2016

Texas Toyota of Grapevine has top class customer service and sales people. I worked with Mario Gregio and he was excellent. They have great cars, deals, and service...what more could you want. I just bought my 5th car there and I won't be going anywhere else. Come jjoin the Toyota family...you won't regret it!

Susan98

Jul 18, 2016

Buying a new car can be stressful, but my sales rep Sanjay Sharma was so helpful! He was very knowledgeable about the cars I was considering and he took the time needed to explain the features of each car to me. He never rushed or pressured me and that's a real plus. When I walked out of the showroom with my new keys in hand, I was truly happy with my purchase! Thanks Sanjay... I really appreciate your professional manner! Additionally, Gabriel Rodriguez could not have made the closing easier! And Sarah did a great job explaining the set-up of tunes and phone. Great teamwork for sure....

Thomas Griffith

Jul 18, 2016

We haven't had as good an experience as this trade from any other dealer, and we have dealt with at least 4 others. David Greer responded quickly to my needs online, offering a test drive at my convenience, which we set for 9am the next morning. Drove the same van he had sent me info about online. My wife loves her new van!! David, his sales manager and the General Manager were very helpful, and did everything needed to get us into the van we wanted. My wife looked at other vans on the lot, but settled on the exact one David had sent us the info on. Then they sent us to Freddie Valdovinos for financing. Let me tell you, "Financing a car is about the MOST boring and time consuming part of the buying experience". "The Freddie Finance Experience" was made very easy by this young single guy. He was as interested in us and our lives as you could want anyone to be. Walked us through the whole financing paperwork in such a way, that even I understood it pretty well. And then to top the day off, they even fed us!!

Holli

Jul 17, 2016

I had done my research and found the car I wanted which happened to be at Texas Toyota. The sales process was very streamlined and one of the easiest I've ever experienced. However, when I test drove the car we BOTH noticed an odor coming from the A/C. My salesman, John Cross, took it back to detail and they put air freshener in which masked the smell. The next day when I drove the car the smell was back so I called Mr. Cross who acted like he had no idea what I was referring to. I have since sent messages to the GM, Sales Mgr. and to this day I have not heard back from any of them. Service after the sale seems to be non-existent. Mr. Cross even asked me "what's really wrong". I have no idea what he was referring to. He even told me I could go to an auto parts place and buy some sort of filter and install it myself. Really? I just bought the car, why should I have to do that?

Ahmed Shaibu

Jul 16, 2016

I cant express how grateful i am for John Cross ! If you want respect and a goid deal go see John Cross at Texas Toyota of Grapevine ! FIRST CLASS

Ronaldomessi

Jul 15, 2016

Sanjay was awesome. Always ask for him for the best experience.

Bogle33

Jul 15, 2016

Nice place and nice people. Toyota Grapevine was able to get me out of a car that I was upside down on and not to mention, no A/C. I really appreciate all the hard work!

Nilu3

Jul 13, 2016

The director was very rude, did not value customer. waste of money because they always try to upsell and show you expensive cars. Will never show you what is online and will not try to work with your needs. The worst experience ever mostly the director made it even worse !!!!!!!!!

cba

Jul 12, 2016

These folks are total unorganized and use the old back and forth to the manager approach. I was laughing and saying I know you will go back their he will be 500 higher I will stand up and you will go to his manager and we will make a deal. Then once the deal was done it got worse. The were to detail it and it took 4 days. I called 3 times and no one could find the car. They promised to call back and never did. I had to go into the shop and find the car in the back room myself. You guessed it not completed. DO NOT BUY HERE.

abc

Jul 12, 2016

I not sure where to start but I walked in trying to buy two cars for my kids. The sales man had 3 months experience and could not find any of the cars on line. We went to the back and found 1 car that had a busted axle. Then found another that was blocked in could not take it out for 30 min. We tried to talk price and all he could do was list price ( then the bs back and forth with the manager wink wink) and we get to what I called the out the door price. They come back and add 400 for fluids tax title and license which ended up saving 50 buck off list. I tried to leave and the district manager came in a "saved the day" . I bought the car and then said I would find another one some place else. Just process the paper work. Well they then frantically went looking for another one. I looked at it gave an out the door price we came close so I agreed. Dumby I am. Then they had to detail and do a little work on them so I said I would come back to pick in up and let me know when I was finished. I called 3 times some one was supposed to get back to me and no one did. it is now 3 days later no car no call. I guess I will have to walk in. Do not.......Do no buy from this place. I love Toyotas go anywhere else I promise you I am doing you a favor,

Anjan

Jul 8, 2016

I had a great experience at this place. My consultant Mr. Sanjay Sharma was very helpful. He knows what he is talking about. I will definitely recommend people to go to this dealership and look up for Mr. Sanjay Sharma.

Anjan02

Jul 8, 2016

I had a great experience at this place. My consultant Mr. Sanjay Sharma was very helpful. He knows what he is talking about. I will definitely recommend people to go to this dealership and look up for Mr. Sanjay Sharma.

Pradhumna Gautam

Jul 7, 2016

Sanjay, one of my brother is the best in Toyota of Grapevine.

dee2011

Jul 1, 2016

Texas Toyota of Grapevine is an wonderful place to go look for cars, The staff John Cross help me make an better selection and and idea of what type of car I needed to get. I would recommend going to this place and also they know how to take care of their customers.

Khem bc

Jun 30, 2016

Recommend to go see sanjay by one of my frends who had bought a car few months ago from him and I bought a Toyota Camry LE from Texas Toyota of grapevine Sanjay is the best at Texas Toyota. He helped make the process so easy and we extremely knowledge on all the cars. Thank you sanjay.....

Passwordkhem1

Jun 30, 2016

Recommend to go see sanjay by one of my frends who had bought a car few months ago from him and I bought a Toyota Camry LE from Texas Toyota of grapevine Sanjay is the best at Texas Toyota. He helped make the process so easy and we extremely knowledge on all the cars. Thank you sanjay.....

Sana Sulaiman

Jun 28, 2016

Service is friendly. The staff will sit down and work with you to stay within your budget. You won't feel rushed to buy a car, but they are persistent to help you find what you're looking for. The salesmen who helped me were personable, and they didn't play a long, drawn-out "game" with me. The prices are lower than most dealerships, but there is still a little bit of wiggle room to negotiate. Ask for the "Freddie Finance Experience."

Teresa Brown

Jun 25, 2016

I called the dealership first, not expecting much due to my current situation and some credit problems. John Cross assured me he could help and had me come in that afternoon. He was AMAZING! Not only was he respectful and professional but he helped me drive off the lot that evening in a great vehicle, within my budget and never once used any high pressure sales tactics. I truly felt like he wanted to help me and not just make a sale. The financing dept was awesome as well. I would highly recommend them to anyone needing help finding the perfect vehicle!

Name

Jun 25, 2016

John C, Nael and I didn't catch him name but the Navy guy were all WONDERFUL. Friendly, not pushy AND I walked away with a great deal! Have had bad experiences at other dealers in the past but would absolutely recommend these guys!

Teresa Brown

Jun 25, 2016

I called the dealership first, not expecting much due to my current situation and some credit problems. John Cross assured me he could help and had me come in that afternoon. He was AMAZING! Not only was he respectful and professional but he helped me drive off the lot that evening in a great vehicle, within my budget and never once used any high pressure sales tactics. I truly felt like he wanted to help me and not just make a sale. The financing dept was awesome as well. I would highly recommend them to anyone needing help finding the perfect vehicle!

janet

Jun 23, 2016

I have bought two new cars from this dealership with a year gap. I was happy with my first purchase and returned to the same dealership for my second car as well. That was worst decision ever. I trusted them and became loyal to the dealership decided to buy second one from them. I have no complains for salespersons. They are awesome and do great job. But these freaking finance people plays with your minds and sucks most out of you by their nasty tactics of selling extra coverage and all other craps. BE CAREFUL NOT TO FALL FOR ANYTHING AND DO NOT BUY ANY EXTRA CRAPPY COVERAGE. You don't need them at all. You can buy if you have extra money to waste on them which will be around $4000.00. Moreover, if you are really interested in buying extra protection buy it from different place not from dealership. They will scare you saying that you have to buy extra coverage same time you are buying car which is a one of the big lies that dealership finance people will say.

Prashant khadka

Jun 21, 2016

It was an awesome experience dealing with Toyota of Grapevine. The thing is I'm the first time buyer and I was confused about getting a new car. I really appreciate Sanjay Sharma for helping me to get through this. He had a very professional manner dealing with customers and he explains the things clearly with no rush. I would like to recommend all visitors should see him first.

Jessica

Jun 17, 2016

Sanjay did an outstanding job helping my family and I choose the right vehicle for me. He is a very nice guy and great salesman! We most definitely recommend him as a sales man! Couldn't have had a successful purchase if it wasn't for Sanjay and the Toyota of Grapevine crew.

Jessy1320

Jun 17, 2016

Awesome cars, Great dealership, Outstanding crew!Couldn't have asked for a greater service. Very friendly. If you're considering on purchasing a vehicle, Toyota of Grapevine is the best place. Ask for Sanjay!

Honestly123

Jun 14, 2016

Great working with Nasser. He was good to my family. I will use this dealership in the future if I have any car needs. Thanks

Yubraj Budhathoki

Jun 11, 2016

I just bought s a New Toyota Rav 4 from Texas Toyota of Grapevine. Sanjay Sharma made sure I get the best deal in the market and gave best service possible from the moment I met him. He is straight forward. He does not try to force customers in buying something they don't like. He works hard in making sure that we as a customers get all the service we deserve. I recommend him to everybody.

princetonmarcellis

Jun 9, 2016

Oz is the best. He got me everything I wanted in a very speedy manner. His knowledge of the cars was exceptional, and his humility to serve the customers needs is admirable. If someone goes to this dealership, go see him.

Sanjay Sharma

Jun 6, 2016

Sanjay is the best at Texas Toyota. Personally, I believe this is the best deal I got. Thanks a lot once again Sanjay Sharma

Yogen Rai

Jun 6, 2016

Sanjay Sharma is the best at Texas Toyota. Personally, I believe this is the best deal I got.Thanks a lot once again Sanjay Sharma

JDoo

Jun 5, 2016

Great Sales Experience....I bought a Tundra 2015 from Dennis Alberto and he was very professional...Also followed up on a commitment made after the sale. I would definitely recommend working with him.

A. H.

Jun 3, 2016

Came to look at a used 2013 Mustang GT. Sales guy took all my information and was very pushy wanting to appraise my car and start talking numbers before I've even seen the car. Salesman went to go get the keys and I sat there for an HOUR waiting for him to get the car "from the back".Turns out it was in the shop bay and I couldn't drive it. Guy was too busy standing around talking to his buddies to come and tell me I guess. Was too busy caught up in making "because it's a Ford" stabs I suppose. Once is funny, twice is in good humor, 10 times is annoying. A lady didn't ding our door because it was a Ford. Very nice facility, very poor staff.

Komal Deep

Jun 1, 2016

Sanjay is the best at Texas Toyota of Grapevine. He showed me all the options and helped me get the best car. I am very pleased with service he provided me and I suggest you to see him when you decide to get your car; I am sure you won't regret. Best service and very professional.

Sharad Kafle

May 31, 2016

I bought a new Camry From Texas Toyota of Grapevine. Sanjay helped me and it was an awesome experience. He explained the car properly and listened to us well and helped us meet our needs. Good job Sanjay and thank you. Great Place, and great guy.

Komal Deep

May 31, 2016

Sanjay is the best at Texas Toyota of Grapevine. He showed me all the options and helped me get the best car. I am very pleased with service he provided me and I suggest you to see him when you decide to get your car; I am sure you won't regret. Best service and very professional.

Sharad C Kafle

May 31, 2016

I bought a new Camry From Texas Toyota of Grapevine. Sanjay helped me and it was an awesome experience. He explained the car properly and listened to us well and helped us meet our needs. Good job Sanjay and thank you. Great Place, and great guy.

Chick2011

May 29, 2016

This was the first time I went to a dealership and didn't know a car salesman from the start. I was nervous about that and dealing with a dealership I had never been to. I read reviews and saw Sanjay was the man to go to, unfortunately he was with a client so he put me in GREAT hands with Shamez! He was so good to me, very honest, and upfront. I walked out very very please, I got the car of my dreams for the price I wanted and got the trade in I expected! Thanks so much!

Mr & Mrs Smith

May 28, 2016

We purchased a 2015 Highlander from Texas Toyota of Grapevine last week, and John Cross made it a pleasant experience. He was always available to answer our questions, and provided a thorough explanation when necessary. Not only was he honest throughout the buying process, he was patient in dealing with us (and our young child). If you're ever in the market for a Toyota, ask for John!

Shama

May 27, 2016

Sunjay Sharma is the best salesperson in there. He treats his customer as a family member and support you until the deal is final. Thanks you so much for all your help Sunjay I really loved your service and your hard work.

Shahnaz

May 27, 2016

Sanjay Sharma is the best salesman in there thanks for your help and love my new car.

sakar

May 26, 2016

SANJAY is the man you need to ask for when you get there. I bought a Toyota Camry LE from Texas Toyota of Grapevine last week. It was a great buying experience. I was a first time buyer in a big dealership and wasn't very comfortable in the beginning. But, Sanjay helped me with all the details and the process. He explained all the details of the car and the financing policies. This made it very easy for me to decide what I was looking for which would meet my needs. Good job Sanjay and thank you. Great place, and a great guy.

sakar

May 26, 2016

SANJAY is the man you need to ask for when you go there.I bought a Toyota Camry LE from Texas Toyota of Grapevine last week. It was a great buying experience. I was a first time buyer in a big dealership and wasn't very comfortable in the beginning. But, Sanjay helped me with all the details and the process. He explained all the details of the car and the financing policies. This made it very easy for me to decide what I was looking for which would meet my needs. Good job Sanjay and thank you. Great place, and a great guy.

Sailor

May 22, 2016

Texas Toyota of Grapevine has exceptional service and customer care! The experience was outstanding from the beginning with John Cross, the very best Sales Consultant. Thank you so very much for this wonderful experience!

Maureen Lehman

May 20, 2016

John Cross was my salesperson and this was by the best buying ever ! Everything good I will definitely shop at ,,Texas Toyota a gain personable friendly I felt like I could really TRUST JOHN CROSS! I highly highly recommend this dealer UNBELIEVABLE! Thank you Texas Toyota!

Amit Shakya

May 18, 2016

Sanjay Sharma was our salesperson. He made us feel at ease from get go. Thanks for helping me buy a vehicle. I love it. Thanks again. Will be back again.

JJ

May 17, 2016

Sanjay helped me to find my dream car. It was really nice place and nice employees

amitshakya23

May 17, 2016

Bought my brand new Toyota Avalon from Sanjay.. He was amazing. He kept me at ease and met all of our vehicle needs. I will definitely recommend him to my friends

Liz Whyete

May 17, 2016

Getting a new car was not something that I had planned on doing this past weekend. I had some unexpected repairs on my 2007 Camry Hybrid and because my vehicle was a hybrid the repair cost was very expensive. I was super frustrated and went to Texas Toyota of Grapevine on Saturday. As soon as I walked in I was greeted with a warm welcome from Dennis Alberto. I told Dennis my issue and he went above and beyond to make sure I was taken care of. He was not the typical sales guy he was genuinely concern and was not just looking to get a sale. I was planning for my son's party that was that day and did not really have the time to stay at the dealership all day. I had to leave and told Dennis that I would come back another day because what I was initially shown was not going to work for me. Dennis gave me his card and told me he understood I had to leave and to call back so that we can setup another date and time that was convenient for me. Well, less than 15 mins later he called back and advised that he talked to his sales manager and they found something that would be a great deal and something that I was looking for in car. I came back that evening and Dennis showed me the car and it was PERFECT....2016 Toyota Corolla. The paperwork was ready to go all that was needed was my signature, even the gentlemen Adam Bekkali that helped me with the financial side was SUPERB. This Toyota dealership treats you like family and Dennis was AWESOME. He made sure that I was taking care of and treated me with exceptional customer service. THANK YOU SO MUCH!!!!!Liz Whyete

WeLikeToyotas

May 16, 2016

We went in to try and decide what our next car would be. Carlos did a great job of listening and helping us figure out what was most important. We appreciate his patience and lack of pressuring us into the wrong car.

weliketoyotas

May 16, 2016

My husband and I decided to look at new cars. We worked with Carlos and he helped us see and test drive everything that we wanted. He did not pressure us to make a decision, but rather listened to what we said and implied. We enjoyed working with him.

naynay138

May 16, 2016

I worked with Carlos and Curtis as my salesman. They were very attentive and knowledgeable. Fernando was awesome and able to give me a deal!

Tundra2014

May 10, 2016

This dealership is only out to sell vehicles although they pretend to care about prospective customers. They will lie and mislead to meet their goals.. After purchase of vehicle is completed, they are quick to send congratulatory emails on your purchase but will not respond to your emails if you have questions or concerns about the purchase. I even tried to email the general manager himself but to no avail. I was able to talk about my issues about my new truck,which I had purchased 3 days ago, to the finance manager who assured me he would make it right. After i met him, he basically told me that he couldn't do anything for me since I had already bought the vehicle and thus taken ownership of the vehicle.

Krissy S

May 6, 2016

Words cant describe how grateful I am for Fernando Young!!!! Every other dealer said it was not an option to get a vehicle due to my situation, and Fernando did not give up on me. I have never experience anyone who care enough about their customer and worked so hard. Fernando, thank you. Not only did you put me in a quality, your service and the experience at Toyota was beyond amazing.

Dallas12

May 6, 2016

Words cant describe how grateful I am for Fernando Young!!!! Every other dealer said it was not an option to get a vehicle due to my situation, and Fernando did not give up on me. I have never experience anyone who care enough about their customer and worked so hard. Fernando, thank you. Not only did you put me in a quality, your service and the experience at Toyota was beyond amazing.

Danny

May 3, 2016

Sanjay!!!Sanjay!!!Sanjay is the best man at Texas Toyota of Grapevine. Always ask for him. He will make your car buying experience the best you ever had. Simple, funny, and honest. Listens to your needs. Bought a new RAV4 that I thought would never be possible. Thank you Sanjay.

Carl

May 3, 2016

Upgraded my 2004 Camry with 191k miles to a 2016 Camry yesterday. I plan to get 191k plus from this Camry, too. Thanks Sannjay -- great service! They have a nice lounge area and Wifi as well.

Danny

May 3, 2016

Sanjay!!!Sanjay!!!Sanjay is the best man at Texas Toyota of Grapevine. Always ask for him. He will make your car buying experience the best you ever had. Simple, funny, and honest. Listens to your needs. Bought a new RAV4 that I thought would never be possible. Thank you Sanjay.

carlvasser

May 3, 2016

Upgraded my 2004 Camry with 191k miles to a 2016 Camry yesterday. I plan to get 191k plus from this Camry, too. Thanks Sannjay -- great service! They have Wifi and a lounge area too.

Raju

May 3, 2016

We bought a sienna from Toyota of Grapevine. David Greer helped us. He is super friendly and helpful. Everything went great. Outstanding job. Thanks DavidRaju

Patricia

Apr 30, 2016

It was an awesome experience and Sanjay was the most wonderful and helpful guy we could have

Manoj Lamsal

Apr 30, 2016

Sanjay is the man to go to at Texas Toyota. I had an amazing new RAV4 buying experience. He helped me and my friend through the process. Ask for Sanjay always if you want car buying to be a fun experience and not a hair pulling experience. All these reviews about him are certainly true.

Abw5

Apr 30, 2016

From the time we got there, till we left, everyone was so incredibly helpful. Was so pleased with all of it. Will definitely recommend Toyota of Grapevine to all my friends looking to buy a new vehicle. We were so pleased, we bought 2!!

mala

Apr 27, 2016

I bought a new Corolla From Texas Toyota of Grapevine. Sanjay helped me and it was an awesome experience. He explained about the car properly and listened to us well and helped us meet our needs.Carlos dropped off my car and he was also very helpful.Thanks to both!!Great Place, and great guys!!

Govinda Gautam

Apr 27, 2016

I just bought a new Rav4 from Sanjay and couldn't be happier. Sanjay listens to you and acknowledges you. Sanjay makes the stressful car buying process a happy celebration, which is how it's suppose to be. Thank you Sanjay, you are a gem of this dealership.

Jag

Apr 27, 2016

They get a +1 only because they have good facilities. I have bought 5 cars in my life from different dealers and I did not expect a dealer to be that disrespectful. The manager over there was disrespectful and after even finalizing a deal he just did not want to sell the car and said he want to anything with the car and stated you want to buy else leave. No sense of politeness with the customer.

mala

Apr 27, 2016

I bought a new Corolla From Texas Toyota of Grapevine. Sanjay helped me and it was an awesome experience. He explained about the car properly and listened to us well and helped us meet our needs.Carlos dropped off my car and he was also very helpful.Thanks to both!!Great Place, and great guys!!

Govinda

Apr 26, 2016

I just bought a new Rav4 from Sanjay and couldn't be happier. Sanjay listens to you and acknowledges you. Sanjay makes the stressful car buying process a happy celebration, which is how it's suppose to be. Thank you Sanjay, you are a gem of this dealership.

Dristi

Apr 22, 2016

I bought a new Rav4 From Texas Toyota of Grapevine. Sanjay helped me and it was an awesome experience. He explained the car properly and listened to us well and helped us meet our needs. Good job Sanjay and thank you. Great Place, and great guy.

Laura

Apr 22, 2016

I bought a new Corolla S From Texas Toyota of Grapevine. Sanjay helped me and it was an awesome experience. He explained the car properly and listened to us well and helped us meet our needs. Good job Sanjay and thank you. Great Place, and great guy.

Laura

Apr 22, 2016

I bought a new Corolla S From Texas Toyota of Grapevine. Sanjay helped me and it was an awesome experience. He explained the car properly and listened to us well and helped us meet our needs. Good job Sanjay and thank you. Great Place, and great guy.

Dristi Bhandari

Apr 22, 2016

I bought a new Toyota Corolla S From Texas Toyota of Grapevine. Sanjay helped me and it was an awesome experience. He explained the car properly and listened to us well and helped us meet our needs. Good job Sanjay and thank you. Great Place, and great guy.

Nirad

Apr 22, 2016

Went to Texas Toyota to get a used Camry and Sanjay actually helped me get a 2016 brand new camry at a lot lower rate than I thought was possible. I didn't know about how amazing leasing was until Sanjay explained. He is very thorough in explaining the details. No pressure, no salesman BS. He made the buying process, the best there could ever be. Very honest and upfront. I would recommend this dealership and mainly Sanjay, for the best car buying experience. Thank you Sanjay.

KarenD

Apr 22, 2016

Shamez Habib is a stellar salesman for Toyota of Grapevine, who helped us purchase our pre-owned 2013 Toyota Camry Hybrid. We are totally satisfied with the purchase, as we are with Shamez's consummate professionalism. That professionalism included his working for two days with us to narrow the choice of vehicle and to make sure we would be happy with it. He took our budget and driving needs into account and worked with us to determine a down-payment that would bring us within our optimal monthly payment. At every stage of this two-day process he was a thorough gentleman whose honesty, knowledge, and efficiency were everywhere conspicuous. This is our second vehicle we have bought at Toyota of Grapevine. The showroom and service department are comfortable and clean. All the professionals we have encountered are friendly, helpful and knowledgeable. We highly recommend Shamez, Mel Soto (our finance guy) and Toyota of Grapevine.

UNTJ4LIFE

Apr 22, 2016

I wouldn't recommend this dealership to anyone. Alex Marinelli was very inexperience and the other man that was sent over to close the deal was extremely rude. Once I realized we were not getting anywhere with the numbers and I asked for the keys back on my vehicle to pick up my kids from daycare and he actually asked me can I find someone else to pick up my kids because once I leave the deal is no longer on the table. That was the final straw for me. I left and went to a different dealership an hour away and purchased my vehicle. I would never return to this location.

Jennifer Tissue

Apr 21, 2016

Great experience. John Cross goes the extra mile for his customers. Gabriel Rodriguez was great too. I will definitely recommend this dealership to friends and family.

WM

Apr 21, 2016

I had a great experience, buying a car from this dealership. I was helped by Naser and he was very polite and patient. He made sure I got the car I wanted and was willing to make great deals. The whole atmosphere was friendly and nice. Great service!

KarenD

Apr 21, 2016

Shamez Habib was a stellar salesman for Toyota of Grapevine, who helped us purchase our pre-owned 2013 Toyota Camry Hybrid. We are totally satisfied with the purchase, as we are with Shamez's consummate professionalism. That professionalism included his working for two days with us to narrow the choice of vehicle and to make sure we would be happy with it. He took our budget and driving needs into account and worked with us to determine a down-payment that would bring us within our optimal monthly payment. At every stage of this two-day process he was a thorough gentleman whose honesty, knowledge, and efficiency were everywhere conspicuous. This is our second vehicle we have bought at Toyota of Grapevine. The showroom and service department are comfortable and clean. All the professionals we have encountered are friendly, helpful and knowledgeable. We highly recommend Shamez, Mel Soto (our finance guy) and Toyota of Grapevine.

rahil

Apr 21, 2016

Great Customer service from Sanjay and Shamez ! really helped us out in getting the car

Aradhana Pathak

Apr 21, 2016

Best new car buying experience. Really happy with my new car. Thanks all to Sanjay. This is nice place to buy your car to begin with, people like Sanjay just make it the best. Buying a car should be a happy process, not stressful, hagling and dagling, Sanjay just made it that way. Thank you Sanjay.

highlyecstatic

Apr 20, 2016

I was sceptic about being able to get a new car. I was even scared to go to a big dealership like this. Sanjay proved me wrong. At the end of the day, I walked out of the dealership in a brand new Camry, I had always wanted, but thought could'nt get it, and feeling so ecstatic and happy. This is how a car buying experience should be. Thank you Sanjay for making me feel so wonderful and treating me like your family and a friend. You truly make Texas Toyota feel like a home to the customers.

Prashant Adhikari

Apr 20, 2016

I wasnot really optimistic the first time I went to the dealership,but Sanjay Sharma and Aaron proved me wrong as I walked out of the dealership with brand new Camry on my terms. They really made my car buying experience great. Toyota of Grapevine is lucky to have them in their family.

victor

Apr 18, 2016

Specially for those with zero credit, I would strongly recommend to visit Milan Khanal once in the toyota of grapevine. He is a very cool guy. It was a very satisfying experience I've ever had in buying a car.

victor

Apr 18, 2016

very good car buying experience.Honestly, it was a good experience having car from the toyota of grapevine. What I like the most is the better customer service dealing about the car's price. I love the way the sales person, the manager treated with me. Very nice people. I love it. Thanks Milan khanal brother a lot.

bidhan gautam

Apr 16, 2016

Sanjay Sharma helped me alot. he is the best in that dealership helped me alot too in buying my car.If you want best car buying experience always go to Sanjay for good deals. I had a great experience.

bidhan gautam

Apr 16, 2016

Sanjay Sharma helped me alot. he is the best in that dealership helped me alot too in buying my car.If you want best car buying experience always go to Sanjay for good deals. I had a great experience.

Srini

Apr 16, 2016

Sanjay is the best guy at Texas Toyota of Grapevine. He worked with me to get my car from Austin. Always keeps u updated On the status. finally went out of the day to meet my needs, really appreciate the deal. If you wanna be treated like a family, not like a customer then go see Sanjay. He made the car buying experience the best I ever had.

Gokarna

Apr 16, 2016

It was awesome experience. The salesperson MR. MILAN KHANAL & sales manager MR. NOR MAN here made the car buying process really painless. Everyone was friendly while I waited & they offered free popcorn & refreshments. The wait was short & I got the car. I wanted for a good prise car which was my dreamed car its called RAV4 ! Overall very pleased with this dealership. Two thumbs up !

author

Apr 15, 2016

It was awesome experience. The salesperson MR. MILAN KHANAL & sales manager MR. NOR MAN here made the car buying process really painless. Everyone was friendly while I waited & they offered free popcorn & refreshments. The wait was short & I got the car. I wanted for a good prise car which was my dreamed car its called RAV4 ! Overall very pleased with this dealership.Two thumbs up !

Amy Allen

Apr 15, 2016

Car shopping is not my favorite thing. From the vultures that stalk you as soon as you drive into the paragraph to the sleazy financial people that try to sell the car at a higher price to make more money, I dread the entire process.Texas Toyota of Grapevine pleasantly surprised my husband and me. Dee Haskins, our salesman, was kind and relaxed. We never felt pressured or forced into buying. Fernando Young and Adam Bekkali both helped us with the financial aspects. Fernando truly gave us the best deal he could, and Adam presented the warranty information to us without making us feel like we were stupid for not purchasing it. Finally, Dee Kelly helped us at the very end of the process (because our original salesman was off that day). My husband and I are so impressed with these men that we strongly encourage people to ask specifically for these men when they go to the dealership!

2016tacoma

Apr 15, 2016

I worked with a great sales person in Milan, I recommend him and Texas Toyota for their caring attitude. I real happy with the entire transaction. Milan and Jay were able to find the truck I wanted, in the color I wanted and get it to me fast.

Tej

Apr 15, 2016

Texas toyota of Grapevine was great. I bought a used camry from there and it was quite pleasing. I was attended by Milan. They took my request in detail and provided me a good deal on my car.

Amy A

Apr 15, 2016

Car shopping is not my favorite thing. From the vultures that stalk you as soon as you drive into the paragraph to the sleazy financial people that try to sell the car at a higher price to make more money, I dread the entire process. Texas Toyota of Grapevine pleasantly surprised my husband and me. Dee Haskins, our salesman, was kind and relaxed. We never felt pressured or forced into buying. Fernando Young and Adam Bekkali both helped us with the financial aspects. Fernando truly gave us the best deal he could, and Adam presented the warranty information to us without making us feel like we were stupid for not purchasing it. Finally, Dee Kelly helped us at the very end of the process (because our original salesman was off that day). My husband and I are so impressed with these men that we strongly encourage people to ask specifically for these men when they go to the dealership!

DonS

Apr 15, 2016

I purchased my second Toyota with the help of Milan, Jay, Mark and Adam. During every step I was kept well informed from when I would get the truck ,the color of the truck, the price, how to operate the truck equipment, setting up the equipment, who to contact in the service department, on and on. I highly recommend Texas Toyota to anyone that wants a no pressure energetic and professional staff to work with.

Santosh Joshi

Apr 15, 2016

So car buying experience can actually be good. Matter of fact really, really good. Sanjay made the process, and experience a very positive one. If you want a straight-forward, honest, consultant who will treat you like a family member then, Sanjay is the man. I bought a 2016, Highlander, from him and never thought it would be such a wonderful buy. Thank you Sanjay. I would definitely recommend Texas Toyota of Grapevine, and Sanjay.

Santosh

Apr 14, 2016

So car buying experience can actually be good. Matter of fact really, really good. Sanjay made the process, and experience a very positive one. If you want a straight-forward, honest, consultant who will treat you like a family member then, Sanjay is the man. I bought a 2016, Highlander, from him and never thought it would be such a wonderful buy. Thank you Sanjay. I would definitely recommend Texas Toyota of Grapevine, and Sanjay

happycamper

Apr 14, 2016

Bought a 2016 Toyota Camry what an experience. This dealership has it together, Made the experience a pleasure. Have bought new cars in the past but this was the most pleasant experience I have every had.

MK

Apr 13, 2016

I bought a 2016 Toyota Corolla here a few days ago. My first new car in 12 years. Jerry Moore was great to work with, very friendly, helpful and professional. Had a great experience and recommend giving Jerry a call if you're looking for a new Toyota.

JENNIFER BANDEMER

Apr 11, 2016

My boyfriend and I leased a 2016 RAV4 here on Saturday 4/9 and Jerry was awesome!! he not only worked with us but also for us! we felt he really listened to what we were looking for and made it a great experience for us. He answered all of our questions since this was our first time leasing and we couldn't be happier. Staff was friendly and great to work with. Ask for Gerald Moore when you go in, he's awesome and got us a great deal!!

jn.bandemer

Apr 11, 2016

My boyfriend and I leased a 2016 RAV4 here on Saturday 4/9 and Jerry was awesome!! he not only worked with us but also for us! we felt he really listened to what we were looking for and made it a great experience for us. He answered all of our questions since this was our first time leasing and we couldn't be happier. Staff was friendly and great to work with. Ask for Gerald Moore when you go in, he's awesome and got us a great deal!!

John B.

Apr 10, 2016

OK -- so I'm a Toyota fan. Have been for years. Have been in and out of a few other models. This was a replacement for a Chevy Silverado. Looked at Chevy again, looked at GMC, Dodge and kept coming back to Toyota. The incentives were too good to pass up. Did a tremendous amount of research, lots of telephone conversations, multiple e-mails with many different sales people. I was really getting turned off by the high pressure from a few Toyota dealers and the huge differentials on both the price for the Tundra and the offer on my trade. Late one night I was looking on-line again, and ran across Texas Toyota of Grapevine, saw a truck I liked and made an inquiry. Next morning, I heard back from Alex Marinelli. Extremely polite, very knowledgeable and didn't try to twist my arm to make a deal. I presented him with a challenge -- he hadn't seen our trade and it was now out of state. Sent him a few pictures and he went to work. Got back with a decent offer, but we just couldn't make the deal work. I received an e-mail from the GM asking what they could do to earn our business. I decided to respond -- mainly to compliment Alex and thank him for his time and trying to make a tough deal work, but that we were just too far apart. Next thing I know, had a response from the GM stating that Mark the new vehicle manager would be contacting me -- which he did in minutes. Next thing I know, I have a better price on the new vehicle and a fabulous quote on my trade -- guaranteed, site unseen. Made my son drive the Chevy back 4 hours, got to Texas Toyota late that evening -- Alex had everything ready. Took us on a test drive, looked at our trade, came back with the paperwork exactly as promised. Had to wait a bit for the finance area -- but the place was PACKED! Last day of the month/quarter -- struck me as interesting how many folks were smiling and happy, even though it was late and they had to wait. Finance area was terrific. Presented us with all the options -- we didn't buy anything extra and never felt pressured to do so. Would highly recommend. My son even commented on the difference between this dealership and most of the others we had visited.

333

Apr 5, 2016

last few days ago i went to toyota of grapevine to buy a new car and over there a guy named milan helped me a lot and only because of him i am able to get a new car in good price. so thanks milan for your kindness and helping us. i really appreciate.

milan khanal

Apr 5, 2016

i got a brand new car in affordable price and the dealer was really good and was so kind to me.

boyestic

Apr 4, 2016

We bought our 2014 Toyota Highlander from them, great customer service, the sales guy Sanjay Sharma was very helpful and highly professional, he took his time to explain every thing about the car and he has a great knowledge about Toyota cars ,that they last forever,I will surely recommend Toyota of grapevine for my family and friends and Sanjay Sharma you are awesome.

Adeboye

Apr 2, 2016

We bought our 2014 Toyota Highlander from them, great customer service, the sales guy Sanjay Sharma was very helpful and highly professional, he took his time to explain every thing about the car and he has a great knowledge about Toyota cars ,that they last forever,I will surely recommend Toyota of grapevine for my family and friends and Sanjay Sharma you are awesome.

jpt123

Mar 30, 2016

I had a great experience with Texas Toyota of Grapevine. I just purchased a new 2016 Toyota Camay, salesman Milan Khanal and their entire team are really good.

jpt123

Mar 30, 2016

I had a great experience with Texas Toyota of Grapevine. I just purchased a new 2016 Toyota Camay, salesman Milan Khanal and their entire team are really good.

L. Wayson

Mar 28, 2016

We had the pleasure of meeting Mr. Chris Webb. From the get-go he was very understanding of our time and helped us along with finding the right Sienna for our growing family. We had just left a Honda dealership and Chris was very knowledgeable about the differences in the Sienna vs. the Odyssey. We are very pleased with our purchase and have officially falling in love with our new Sienna! Thank goodness we came buy to look at the Siennas!

TG

Mar 25, 2016

Chris Webb was a great salesperson to deal with. Made purchasing a used car painless even though we kept him past closing time!

swahab77

Mar 21, 2016

I came into Toyota of grapevine last week looking to lease a 2016 corolla. I met w/ Sanjay and he made the process very easy and smooth. Not to mention that I got exactly the deal I was looking for!!! Thanks Toyota of Grapevine! Thanks Sanjay!

Skylar

Mar 19, 2016

Big thanks to John Cross, Greg Rosas, and Roger Rodriguez for making it a great and easy process getting my new car. They went beyond getting me what I needed.Skylar A

Lex

Mar 17, 2016

I came in saturday and i had the privilege of having mr. Chris Webb as my Salesman. he was very knowledgable over the products and he was a huge help. I was just looking when i came in, but when i come in to buy her soon, i will be coming to see Chris Webb.

ABDUL H

Mar 17, 2016

this is my first time buying a car and i have the best customer service and Mahmoud Nasser was professional and very helpful. I do recommend everyone to come to see Nasser at Texas Toyota of Grapevine because he will take care of you and he listens to the customer and understands his/her needs and get you a great deal. He explains all features of my beautiful Corolla.I love it . thank you Texas Toyota and Nasser.

SafalGhimire

Mar 16, 2016

I bought the used car from milan last month.i was refered by my friend.i got the good deal and great customer service.

Pedro Hernandez

Mar 16, 2016

Great customer service experience. Mario Griego my salesman nice guy honest, took care of all my car needs. I went there to replace my 2005 Ford F-150 truck with an idea of a 2016 model Toyota Tacoma. Mario asked me a few questions to fing out about what kind of truck I was looking for.i told him that I was trading my truck but I didn't have it with me. I told Mario and Mark his supervisor that I would be back on Monday. I emailed the GM and Mario that I would be there on Monday. On Monday Mario was already waiting for me. With the whole experience I did not feel that I was mistreated, or taking advantage off the buy. For the contrary I felt taken care of just like family. Got a killer 2016 Toyota Tacoma TSS model. I'm glad I did. I love my Tacoma this truck is even better than what I envision. Thank you Mario my salesman, Mark supervisor and Omar in finance love my truck.

Safal ghimire

Mar 16, 2016

I bought the used car from milan last month.i was refered by my friend.i got the good deal and great customer service. I will definately recommend this dealership

adarsha Piya

Mar 15, 2016

Excellent Service! Sanjay Sharma was a very good salesmen, walked us through everything in simplest way. He has very good convenience power. Go to Texas Toyota of grapevine to see him!

supersweet442

Mar 15, 2016

We went to Chris Webb AT Toyota of Grapevine based on a recommendation by a friend. The process was very easy and got a great deal! Will go back again.

Brittany P.

Mar 13, 2016

I bought a 2016 4Runner Limited yesterday from Texas Toyota! We were originally greeted in the parking lot by a very professional young man named Sanjay, and after asking a few questions over the 4Runners, Sanjay did not do the "typical salesman" and lie or mislead me, he was humble in not knowing the answers to my questions! At that point he introduced us to Chris Webb. Chris was very knowledgeable over the vehicles that he had, other dealerships had and what was coming into all the stores. After we found the perfect 4Runner, we went inside to begin everyone's favorite part... but to our surprise, the process was very painless, we had the chance to meet Jose Malpica, the Sales Manager, and he was straight to the point and was impressively transparent through out the process! The staff at Toyota in Grapevine is very different from the stereotypical "car sales man." I am very impressed with the whole process. After everything was completed, Chris rode with me to pick up my trade in from Frisco. I am very impressed with the customer service he provided. Very competitive to the "top dollar' dealerships! Thank you all!

B.P.55

Mar 13, 2016

I bought a 2016 4Runner Limited yesterday from Texas Toyota! We were originally greeted in the parking lot by a very professional young man named Sanjay, and after asking a few questions over the 4Runners, Sanjay did not do the "typical salesman" and lie or mislead me, he was humble in not knowing the answers to my questions! At that point he introduced us to Chris Webb. Chris was very knowledgeable over the vehicles that he had, other dealerships had and what was coming into all the stores. After we found the perfect 4Runner, we went inside to begin everyone's favorite part... but to our surprise, the process was very painless, we had the chance to meet Jose Malpica, the Sales Manager, and he was straight to the point and was impressively transparent through out the process! The staff at Toyota in Grapevine is very different from the stereotypical "car sales man." I am very impressed with the whole process. After everything was completed, Chris rode with me to pick up my trade in from Frisco. I am very impressed with the customer service he provided. Very competitive to the "top dollar' dealerships! Thank you all!

sabin

Mar 12, 2016

Nice people to deal with, I got my rav4 for a good price. But you have to bargain for the price untill you satisy.

sabin

Mar 12, 2016

Its really easy to deal with a people who speak same language as you do. I am from Nepal and there was a sales specialist Name MIlan Khanal who helped me to get a good deal. The manager and whole team was nice. I highly recomend this dealer.

salah mohammad

Mar 11, 2016

I have a great experience at Texas Toyota because Mahmoud Nasser was professional and very helpful and made my shopping very painless and joyful. he educated me about the Sienna and all features and safety. I purchased cars before but this is my best experience and it was exceptional. thank you so much

sohel

Mar 10, 2016

Milan is really good salesman. he got me a perfect car which i can afford in a reasonable price... Helped me out looking out for cars and told me some tips to get the apr lowered as i am first time buyer. Really recommend this place. If i ever want to get another car or i will def go to Milan in grapevine. Nice customer service. just took a lil bit longer to get the car but thats fair cuz he managed to make me really happy at the end of the day.

lucanm001

Mar 10, 2016

John Cross was the most friendliest Helpful salesman that I ever met he was a blessing to our daughter help me to find my car that was just right for her and best deals that she possibly could get thanks John Cross for all your help.

sghimire2

Mar 10, 2016

Very friendly. Milan found me a perfect car for perfect price and got it into my budget range.. Really recommend this place to buy cars.

Onysha

Mar 9, 2016

I had a great experience while buying the car from Toyota of Grapevine. I loved the service provided from them. Moreover, Sanjay helped us a lot in getting the best car and a really good deal. He was very kind and helpful throughout the whole period. I would better recommend people to go to Toyota of Grapevine and get Sanjay if you want to get the best car and service. Overall, I am happy to be there,

Onysha

Mar 8, 2016

I got a car from there today and the service was very good. I was helped by an associate named Sanjay who was very helpful and co-operative throughout the whole time in there. He helped us to get a really good car and good deal as well as good service provider. I would recommend all to go and talk with him if you need a good service and a car. Overall, I am happy with the services provided by them.

Grimes

Mar 6, 2016

Bought a damn good truck from a very professional young man. He is above his age in the way he deals with customers and his customer service. Chris Webb deserves to get more recognition for such a young man.

Ann C.

Mar 5, 2016

Traded my 2010 for a 2015 Corolla. Took a few days to get it figured out but the sales man Chris Webb, and the manager Mark Wimberly, made the process good.

asmilaG

Mar 2, 2016

It was a great experience doing the business in this place. Everything was handled nicely and to the point. Mr. Sanjay Sharma, ours sales rep. was good at explaining the information needed. He made it happen conveniently and promptly. Appreciate all who helped us.

Jim Towne

Mar 1, 2016

Spent half a day here and pretty much had no help. Left and found a new car the same day. Their loss! DO NOT WASTE YOUR TIME GOING HERE!!

asmilaG

Mar 1, 2016

It was a great experience doing the business in this place. Everything was handled nicely and to the point. Mr. Sanjay Sharma, ours sales rep. was good at explaining the information needed. He made it happen conveniently and promptly. Appreciate all who helped us.

AThibeaux

Feb 28, 2016

I purchased a car on President's Day weekend through the Costco Auto Program and am very happy with my purchase. I had a great car-buying experience with Dennis Alberto, who was very patient with me. I came in wanting to look at a car out of my price range but was insistent on not going above $12,000. He was very understanding of the dilemma and did his best to find the right car for me. There were a few other "must-haves" that he was able to work with to find me something I look forward to driving every day. For each car he showed me, he took time to explain its specs, even lifting the hood and telling me about the engine technology I would be investing in. I would rate him 5+ stars!However, I have rated the dealership itself 4 stars, because I was dissatisfied with my experience with their financing department. Adam Bekkali did not give me my complete paperwork. When I left the dealership, I was missing several documents. (I did not find out until later that I was missing them.) I went back the next day to get a copy of a paper I had signed the night before but he couldn't find it and had to print a new one. He also could not explain why the cash price on the paperwork was $400 more than the price quoted (on paper!) to me by the salesman. Adam told me that the question would have to be taken up with the accounting department because "these forms are very complicated." Yes, I sure they are very complicated. But if you can't fully explain a paper you want someone to sign, then you shouldn't be asking them to sign it. As a young female first-time car buyer, I was worried that my inexperience with cars and car-buying would be taken advantage of. That may have never been his intent, but I still left the dealership feeling uncomfortable with the paperwork I had just signed. I will be refinancing my loan through someone else and canceling the warranties and insurance I purchased from Adam.

suprety1

Feb 27, 2016

Last week, I purchased a vehicle from Texas Toyota for my wife . My experience was Great! Salesman - Milan Khanal knew about the car. He answer all of my questions . He did an amazing job keeping us informed and it is because of service like this, me and my wife decide to buy the car.

"Biraj","Texas "

Feb 24, 2016

I contacted Mr sanjay and Milan while buying my car.they are the excellent sales person I have ever met in my life. They both have full knowledge on cars and it's parts. I want to recommend every buyers to contact sanjay and Milan if they are planning to get toyota from Texas toyota of grapevine. They will help all to get get new car on best deals . Thanks sanjay n Milan for providing me Rav4 2016 in best deals.

Bhuvan

Feb 24, 2016

My purchase experience here was very good! Sanjay was a great sales person. He helped me understand clearly about different features of the car and helped me choose the most suitable car for me and my family. I got the 2016 Camry LE. Sanjay also followed up with me after the purchase to make sure I know how to use all the new features of my new car. Thank You to Sanjay.

bhuvan

Feb 24, 2016

My purchase experience here was very good! Sanjay was a great sales person. He helped me understand clearly about different features of the car and helped me choose the most suitable car for me and my family. I got the 2016 Camry LE. Sanjay also followed up with me after the purchase to make sure I know how to use all the new features of my new car. Thank You to Sanjay.

Sand T

Feb 23, 2016

I just a got Toyota Tundra SR5 Off road from Texas Toyota of Grapevine on Saturday. Overall experience was as smooth as it could be. Sanjay Sharma helped me through the deal and overall process lasted less than 3 hours. This is our 4th vehicle bought from Texas Toyota of Grapevine. Extremely Satisfied and highly recommended!

Sand T

Feb 23, 2016

I just a got Toyota Tundra SR5 Off road from Texas Toyota of Grapevine on Saturday. Overall experience was as smooth as it could be. Sanjay Sharma helped me through the deal and overall process lasted less than 3 hours. This is our 4th vehicle bought from Texas Toyota of Grapevine. Extremely Satisfied and highly recommended!

Medthree

Feb 22, 2016

Charged for options never installed, I suppose that's how they paid for the new building....sales department completely apathetic! Highly recommend going elsewhere or look at other brands! Service department is about all that's decent there

Bhuvan

Feb 21, 2016

It was a nice experience in Texas Toyota of Grapevine. Sanjay was the Sales person and he was very patient and explained me all my queries and gave lot of technical details about the car. Kudos to Sanjay

AvalonBuyer

Feb 20, 2016

Helped by Sanjay Sharma at TX Toyota of Grapevine near the Dallas-Fort Worth Int'l airport. Excellent knowledge and variety of vehicles, brand new and preowned. Highly recommended Texas Toyota location! Go to the Toyota of Grapevine web site today. Sanjay will stick with you until the end. Responds promptly to customers in-store and over-the-phone afterwards if need be. Fully refuels car with car wash before leaving the dealership!

MACretdUSN

Feb 15, 2016

After Gabriel turned us over to the Business Manager, Aaron Bermea, he wasted our time trying to push us into various maintenance plans we did not want, and had already declined during our conversation with Gabriel. Aaron then deleted the Certified 12 month, 12,000 mile and 7 year, 100,000 power train warranty Gabriel had shown us as part of our final price and simply raised the cost of the car from the $9,978.00 that was on the breakdown of cost Gabriel showed us, (and that was on the tag that was actually on the car), to $10,858.49 so it would still come out to the end total Gabriel had outlined that included the Certified warranty. Aaron, then charged us $256.00 for a 6 month plan that he said he was Throwing in for free. Had he not wasted so much of our time or had we not had reservations for later that we needed to get to, we would have done more due diligence and noticed the deceptions Aaron was pulling on us. Thats on us. The apparent approved and possibly even planned, practice of deceiving customers and trying to foist unwanted services or contract items on them is on Texas Toyota of Grapevine.

MarieBurns75219

Feb 14, 2016

We went to Toyota of Grapevine yesterday, looking to buy a new SUV. Sanjay greeted us immediately and took us right to the Highlanders the dealership had in stock. He had tremendous knowledgable about the vehicle and was very professional. You could tell Sanjay was passionate about the Toyota brand as well and assured us we were getting a great car that would last a long time. One of the best car buying experiences to date! We are very excited about our new Toyota Highlander!

Megan W.

Feb 9, 2016

I cannot believe how wonderful buying a car at Texas Toyota is!! First off, the salesman, Chris Webb, knew about all the cars at the dealership. Mr. Webb was able to find me the exact car that fit my needs, and didnt have any of the extra fluff that I didnt need, that other salesman at other dealerships said would benefit me in the long run. The whole staff from Jose Malpica, the manager that gave me an awesome deal!! , to Omar Eljazouli, the gentleman that gave me an awesome, personalized coverage package to protect me and my NEW 2016 CAMRY!!!! I recommend everyone to go see Chris Webb and his management team, to get one heck of a deal and leave with a great experience over all! I will defiantly becoming back again and again! Thank you so much Texas of Toyota for making this an awesome experience!

Megan W.

Feb 9, 2016

Loved dealing with Chris Webb! His managers were super friendly and helpful! Mr. Webb knew his cars and paired me up with the perfect Camry XLE!

Luis G.

Feb 6, 2016

I went in on January 18th looking for a used car under $13,000. This was the beginning of the worst and best car experience, I've experienced a few other car sales through my family, but this one started pretty bad but persistence and simple communication got me in the car that I wanted, for far lower price than I expected.The whole experience started with them showing me an older 2013 Camry SE in very poor condition. Bumpers clips were snapped off, there were several scuffs on the body, and a multitude of other issues, the next two cars were a mirror image of this car. Before heading back I noticed 2 very clean and good condition Toyotas.The second card was a 2013 Corolla S, which had it's share of problems. Also a no go.Last car was a car that was over my budget but claimed theyd work on the price. Salesman said manager would work on the price.The third and final car that pissed me off was a 2014 Camry SE, from afar it looked promising but once I started getting closer I spotted all the details: Same bumper loose on the side, clips were broken. Several scuffs. Trim was bent, and lastly fog light was missing. Plastics were missing from the inside, and a few other issues. 58k miles on a 2014 car.Once we went in I explained I didn't like any of the cars. They made a very dumb mistake confusing me with another customer and giving me someone elses car offer paper to me. After a pricing mistake, and trying to shaft me with 3 cars not fit for sale imho, I was getting upset. This was all coming from the first Sales manager. The dude was looking to screw someone over.I sent them an insulting offer for the 2014 camry they showed me. I explained to him I was pretty upset, that I'd been shown 3 different cars, all of them were in my opinion not fit for sale. I'd been to a lot of dealers including Toyota dealers, KIA, Honda, BMW, Ford, Mazda, and a few others. None had shown me cars as messed up as the ones they showed me. I explained if they seriously didn't have anything, why try to pass off a damaged vehicle?The sales manager, whos name I believe was Kevin explained that he was sorry for the experience. He asked me what I was looking for, getting up and leaving would really not resolve anything and he was willing to listen to what I want and would give me options. Thats when the salesman JR let him know there was 2 cars I had eyed and liked in the beginning. A 2014 Corolla, and 2014 Camry. Kevin asked which I would be interested in, I said the Camry. Based on my experience driving them, they were quieter and smoother rides. I explained that I had a budget, and I wouldn't be able to do 17k. He simply said not to worry about it. He asked the salesman to pull the car up front, and for me to check the car. If I liked it, He'd shoot me his lowest offer.I looked at it, and found it to my liking. Car was Certified preowned, good tires, and had 26k miles Very minimal paint damage, mostly minor stuff that can be covered up easily. No need to have paint repaired. Bumpers/panels were all lined up. I told the salesman I'd like to hear the numbers; I was definitely liking the car. The offer I received was 15k+TTL. I took the deal.Now after taking the car, we had to renegotiate the deal because no bank wanted to loan me the money at the interest rate they spotted me at 7.2%, I was shown all the requests and denials from the banks. A total of 9 denials, 4 unknowns, and some acceptance but at double the interest rate. They tried to put me at 14% interest, however I denied it. At this point I was ready to just give the car back and head to KIA for another vehicle I had seen and loved.Omar my FI guy talked to his manager. They figured out a way to get a loan by dropping the price of the car by $1700~. How ever they'd fill the gap with extended warranty, and a few other add-on packages.They worked with me despite having no real reason to do so because of my credit score, and lack of credit history. I appreciate they went above and beyond to rectify a bad experience, and made it into a good one. Omar, JR and Kevin were outstanding.Not only did they find me financing but they got me financing through Toyota Financial, which is great for the next time I buy a car.UPDATE 2/11/2016Received paperwork for CPO. It seems I was lied into getting 5k+ of worthless addons, lied about the CPO warranty/coverage and apparently they may gone against truth in Lending act.I can no longer recommend this dealer. It seems through and through they just lie to get the sale done.I would have never agreed to the purchase with the excessive addons if I knew CPO was 7 years 100k miles and 12k 1 year comprehensive warranty. I was told it was only 60k miles, and only had 6k remaining of the warranty.

beccalindsey99

Feb 4, 2016

I purchased a 2015 Hyundai Sonata from this dealership yesterday and I am so absolutely thrilled with my purchase! When my husband and I first got to the dealership, somebody greeted us before we even came in. His name was Suprem Francis. We told him we saw the car online and he knew exactly what car we were talking about and seemed very knowledgeable. Whenever I first looked at the car I wasn't sure about it. The financial adviser, Omar, stepped in and was willing to do anything to "make me smile." Another salesman, Mike Atakpo, also came into the situation. They were all brainstorming to figure out what the best vehicle would be for me to get. At that point, I was pretty open-minded about the type of car. They must have pulled 5 cars for me to look at. The Hyundai was really growing on me at that point. I had left the dealership to shop around, but I kept coming back to the Hyundai at this dealership. I came back and negotiated the price and we came to an agreement and I got their Platinum Warranty which was really excellent because it was through their dealership and not through a third party. Kamil Nasrawi, the manager, was also very helpful throughout the process. I felt extremely happy that this group of people were so willing to help me to find the perfect car. Next time I trade in a vehicle and purchase a new one, I will definitely go through Texas Toyota of Grapevine.

lisacmcelroy

Jan 29, 2016

Bought a 2016 Rav4. I worked with John Cross and he did a great job walking me through the process, explaining my options and just making the entire experience really positive. No sleight of hand, so much attention to detail and he took the entire transaction and my satisfaction very seriously. This is the best experience I have ever had at a Toyota dealership. Also, have to mention that their service department is awesome. I had a previous experience with them and the mechanic put my Toyota up so I could see where the problem was, also explained my options, and in the end the necessary repair ended up being so much smaller than what a mechanic at another repair shop had stated.

dmsg50

Jan 28, 2016

Got a new Toyota Rav4 from Texas Toyota of Grapevine. It was such an awesome experience. Everyone was so friendly. I was helped by Leo Phan, who took great care of me and got me the car of my dreams. It was a joy and I will definitely be coming back for years to come.Thanks, Leo!

ve2016

Jan 25, 2016

Leo Phuc Phan, Sales Representative, did a great job showing all the features of my new 2016 Corolla. He was very patient and knew how to answer all my questions. He made the experience of buying a new car very simple.

rboyer224

Jan 24, 2016

The salesman and his detailing crew went way above and beyond. This 10 year old truck looked like new when they were finished with it. Even polished the faded headlights!!! What a pain that is. I would definitely buy another Used car from them. It may as well be certified!!

Dan

Jan 22, 2016

Leo Phan, Sales Representative, did an excellent job! I drove my 2004 Toyota Sienna for 11 years and dreaded going through the process buying a new car again. However, Leo was patient and listened to our needs for a family vehicle. Leo explained every detailed options that the Sienna 2015 XLE, and must of put in at least five hours with us over the two days. Leo gave me tour of the facility and the Service Center, invited us to come for BBQ during the weekends. Most of important of all, Linda and I are happy and content with the price, color and Toyota vehicles. There's no pressure sales from Leo, nor anyone, at one moment. I enjoy the popcorn, the generous snacks, free WIFI and drinks you guys provided, clean rest rooms, certainly makes time go by faster. Leo stayed with us until 10:30 PM, until the last moment, explained in detail about the engine and maintenance, seats, connected both of our iPhones to the van, and called me the following morning to see how I am doing. I bought several new cars in the past, never had a first class service like this. Sewell's sale reps needs to learn from this guys.Craig(Greg), has US Navy medallions on his desk, the finance person, did an excellent job as well, got us good interest rates and we bought a warrantee package, an investment, that I know Toyota Grapevine will stand behind when I have car problems.Please recognize your employees hard work, the relationships they build with clients, goes much further than any marketing dollars invested. We reside an hour away from Toyota at Grapevine, and had research other dealer ship in the area. If I had to buy a Toyota again, it will be at Toyota at Grapevine.On my way driving home that night, in the new 2015 Sienna XLE, listening to the radio, talking my wife on blue tooth, didn't have to take my hands off the steer wheel, notice how quite and smooth the ride, and I asked myself, why didn't I purchase this earlier? not waited this long.It has been two months, Leo does follow up calls after I drove off the lot and made sure that I made the right decision.I will definitely come up for the BBQ and get the van service in the next two years, you will see more of me, in gratitude, Dan

tammy2020

Jan 22, 2016

It was our first time to buy this Toyota Hybrid, there was a great pressure to meet with Mr. Leo Phan at the Toyota of Grapevine Dealership. He was best salesman we ever met. He was so helpful when we looked for the car that fit our family.

123321

Jan 19, 2016

Got an awesome car at an awesome price! Everyone was professional and their was no game playing like most dealerships! John Cross made it all easy!

BC

Jan 18, 2016

Signed my paper work on my new vehicle which I love. Then I was asked to come back a week later to resign my paper work because they "thought" they could get me in to the next credit approval bracket. Not to mention this is my 3rd vehicle I've bought from this dealership. I refused to sign because that's their loss on not conducting business accordingly. Plus the service department used to be good, now it's crap. I will never step foot on this dealers piece of property again.

WendyRae

Jan 18, 2016

We had a great experience with John Cross. He has kept in contact with us and followed though on his promise to get us the extra key. The customer area is nice and my kids kept busy with the play area and eating popcorn.

Thomas

Jan 8, 2016

My over all experience buying wasn't to bad. Yes they were super pushy but what dealership isn't, but it's been over 3 months and I still haven't received my tags and plates. I also set up a bi weekly automatic payment plan and I was confused when I was receiving bills. So I called the automatic payment company and they told me they did not receive any of my information and it had been 2 months and my bill was due that week. The lastest thing that ticked me off I just got a check engine light and I bought the truck 3 months ago and it's still in warranty, but they charge 120 dollars for something they didn't have fixed when they sold it to me and said that the part that was in question they don't know if it would be covered even though I already ran a diagnostic test on it with my person system and told them the part they would have to run one anyways so they could charge me the 120 dollars. Buying the car wasn't any problem but after I bought it I've ran into countless problems and they don't care because they already have my money. Would not recommend anyone coming to this dealership

Sebastian627

Dec 17, 2015

I visited the Toyota of Grapvine in hope to purchase my first car. One of the salesman name John Cross helped me. I am so happy that he was the one to answer my call when I originally called to make an appointment. He was very helpful. When I got to the dealership I asked for him, and right away I got a good vibe from him. He was very straight forward, had answers to my questions, freat personality that made me feel comfortable relying on him to help me with this experience. He even help me purchase an insurance policy. I strongly recommend visiting the Toyota of Grapvine and asking for John Cross, he'll not only help you find your car but also make you feel confident in your purchase.

James&HelenSmith

Dec 4, 2015

My wife and I were in the market for a Rav4 for our youngest daughter and found one at Texas Toyota of Grapevine that looked like it would work . We placed a deposit check for the full amount and signed a contract and were told by the salesman that Texas Toyota of Grapevine would cash our check upon receiving the automobile. However, we found another car at a different dealership that we preferred. We called the salesman (Sergio) to give him the news; however, Texas Toyota of Grapevine ran our check anyway. We called to let them know that they should have not done that and they ran it through a second time. This cost us NFS fees. We talked to the bank and asked us whether we were dealing with UTA and we said Toyota of Grapevine. The second time the check was run, it was not our check anymore but a facsimile of our check, therefore, the bank turned the case to their fraud department. Then we were contacted by a collection agency who demanded payment on the check. Finally the state of Texas has issued us a title to the car we never purchased. We have called the dealer repeatedly and they have said they will fix the situation; however, just last week, we received the title of the car that we never purchased. Unbelievable!!!

IPina

Nov 19, 2015

Great buying experience with David Greer and Tunde when I purchased my New Camry! The staff was friendly and very informative- I felt like part of the family. I loved the popcorn machine and soda machine, great touch.

Steph

Nov 18, 2015

My husband and I filed for bankruptcy in September of 2014. I was driving a 1997 Pontiac Grand Am that obviously had seen better days and was no longer reliable. We were kind of in a tough spot, as far as being able to obtain financing. We had approval from the court to incur debt, and our sales guy quickly got us approved for a 2013 Corolla. The day we purchased the car (October 23, 2015), it was pouring down rain, so we did not get to do a very good inspection of the outside - our fault. Not once did the dealership offer to pull the car into the service area so we could do a good inspection of the outside - their fault. The car has multiple scratches on the hood and the trunk. We did review the Carfax, which indicated a collision on the BACK LEFT WITH NO DAMAGE.About a week after getting the vehicle home, I noticed that the front passenger headlight had condensation in it. I made an appointment with the service department (November 14, 2015). We still have about 3,000 left on the factory warranty. As long as the vehicle hadn't been wrecked, we'd be fine. Guess what - the front end of the vehicle has been wrecked. And it's pretty obvious once you look. Under the hood, there is no hood insulator. There is no EPA sticker (is this even legal?). The hood, front bumper and passenger headlight have all been replaced. We spoke to the Used Car Manager. His response? "According to the Carfax, we have no knowledge of the car being wrecked in the front. If you are not happy, we would gladly take the vehicle back from you." What a guy.I get that a dealership goes by the Carfax. I get that I bought the car "As Is." But come on. You cannot honestly expect me to believe that the service department looked over this vehicle and did not realize it had been wrecked. If this is true, I would NEVER take my car here to be serviced.Bottom line, I feel like the dealership knew that we were desperate for a vehicle and we were taken advantage of. They must have laughed at what suckers we were, when we drove off that night. I really wish we were buying a car because we wanted one, not because we needed one.Hey, Texas Toyota, a little acknowledgement goes a long way. Brushing off customers because you don't "have" to do anything speaks volumes about the way you feel about us. It doesn't bring repeat customers.

toby10062010

Nov 2, 2015

I was none whatsoever under any pressure to buy a car. I have never owned a pre-owned car before and I am so happy I listened to my friends and made the decision to own one. The service was outstanding. Mahmound Naser ( goes by Naser ) treated me like he would his own family. He even programmed my radio for me and taught me how to use Bluetooth. Yes, I am behind times but that's okay. I am super excited to be driving my new, 2012 Camery with very low mileage. KAMIL the Manager made me feel right at home and I walked out of there with a great deal, and a great car! Thank you Toyota of Grapevine. Remember to ask for Naser.

unhappy customer

Oct 27, 2015

10-27-15 Terribly rude manager at carwash named Daniel very rudely informed me i was not allowed in back where my car was being washed after being told it was fine by a service writer, also my keys were locked in car with engine running when i tried to open car door to leave i was informed by wash attendant that cleaned car my keys were locked in the car but he accepted no responsibility and walked away leaving me to find a emplyee to open my door, after a very kind mechanic got into my car i sat in car no more than 10 seconds adjusting seat and fixing mirror when the same carwash attendant that locked my keys in the car very rudely pulled up behind me in toyota tundra and laid on the horn and informed me he had work to do. this kind of behavior i recieved today is completely unacceptable & makes me wish i hadnt paid for unlimited carwashes because i really dont even want to go back, i am expecting Someone to contact me and offer some kind of appology for the unprofessional treatment i recieved today..Sincerely Jeff K

xxx

Oct 10, 2015

I bayed a used car. They shows clean carfax. But after one year, when I am trying to sell, other dealers are showing this car carfax as accidential. This dealer has cheated... So not buy from here. 1st time I have seen such dealerDo business and doing cheating i two different thing and this is simply called cheating.

David & Marisa L - Cypress, TX

Sep 11, 2015

We live in Cypress TX and were in the market for a 2010-2012 Honda Accord Coupe V6 with under 50k miles. We opened our search to within Texas and Texas Toyota of Grapevine had the car we were looking for and were willing to work a deal with us to earn our business. Other car dealers in our immediate area were not so willing to make a deal and totally ignored any request to come down on price. We accepted the deal from Texas Toyota of Grapevine and worked with John Cross on the sale. An absolute gentleman and will bend over backwards to see that everything is taken care of on the sale and the delivery of the vehicle. It was worth the drive up to Grapevine to get this vehicle from this dealer.

gordo

Sep 9, 2015

I was very dissatisfied with my whole experience with Texas Toyota. From the pushy salesman to the dishonest finance department. After the sale was done I couldn't get anyone from the finance department to even call me back to answer a question. Will not purchase from them again or recommend them to anyone.

GolfmanTX

Aug 30, 2015

Great team! What an awesome buying experience...Best salesman I have ever dealt with. We were impressed with Texas Toyota of Texas Team's efforts to find us the right vehicle, for the right price, and ensure the unit is in near perfect condition thanks to their 160 point inspection. Everything is being taken care of so the used vehicle will be almost like new when delivered :-)

MHC RAV4

Aug 27, 2015

After researching and test driving four Makes of cars, chose Toyota's RAV4 because: Cedeno Hunter was very professional and worked with us on our timeline, presented features so we could understand different packages available on RAV4, was patient when I wanted a second test drive and once we decided to buy, negotiations and completing sales through the business office was very efficient. I believe it was Greg Rosas with whom we worked in business office.

Mils2015

Aug 27, 2015

DO NOT GO HERE. The manager I dealt with (Mark Wimberley) were not honest and offered me something they apparently did not really want to do and then backed out from the deal. The worst part was that I did not know that the manager had backed out from the deal because he never told me that. Instead, he answered my calls and told me on two different instances that he was with a costumer and would call me back. I am still waiting for that call back. Moreover, I checked on some of the information he provided regarding the car (Toyota Corolla S Plus) was not accurate. For Veterans or military personnel- unless you are financing through them, Toyota will not give you the $500 military appreciation discount. The worst part is that they won't tell you this until you get to the finance department.

CoTexas

Aug 25, 2015

I was at Texas Toyota 3 times in the first 3 months of owning a new Rav4. The first time seemed to take care of the issue and I didnt have another problem for over 2,000 miles. I had the car towed in mid-June when I pulled out of my garage and the car stopped working. It wouldnt start for me, the tow truck driver or the mechanic. They didnt know what was wrong so they put me in a rental car for the weekend. I was told the car was fixed on Monday afternoon, picked it up on Tuesday morning and on Thursday my car broke down again. It hesitated twice on me while driving on the highway to work and then stalled repeatedly in the parking lot as I was leaving work. I had to wait 3 hours for a tow truck through Roadside assistance. Robert, the service advisor, was very nice--at first. When the car came in for the 2nd time, they couldn't recreate the issue so he tried to blame LoJack and basically get rid of me. He had no idea how LoJack worked -- asking me if someone knew my LoJack code and could have shut the car off. That's not how LoJack works at all. He was going to make me turn in the rental car in and drive an unsafe vehicle that could have broken down at any point in time. He only backed off when Toyota Corporate got involved; then let me keep the car through the weekend. They finally 'think' they solved the issue the following Monday. He left a voicemail that the mechanic 'really thinks this fixed the issue' and acted insulted when I was hesitant to pick the car up due to the repeated safety issues. I never received an apology for not fixing the problem the first time. Even when Jennifer with Customer Relations emailed to ask how things were going and I told her of my issues she didnt even offer a fake apology. Absolutely no integrity or commitment to safetyjust another sleazy dealership. I never lost my temper or treated anyone at Texas Toyota disrespectfully and the treatment I received in return was unacceptable. Toyota is not the quality it use to be and Im incredibility disappointed with every aspect of this situation.

Jim & Madeline Johnson

Aug 17, 2015

Hello Neal, I was very impressed with Jerrod and Matt. They were very professional and to the point. We were in and out faster than I thought and enlightened me on all the issues at hand. Even my wife's friend who came with us, is going to trade in her camery and get a CRV from ya'll. We will return in the future. Thanks again Jim & Madeline Johnson Waco TX.

Jim

Aug 17, 2015

Hello Neal, I was very impressed with Jerrod and Matt. They were very professional and to the point. We were in and out faster than I thought and enlightened me on all the issues at hand. Even my wife's friend who came with us, is going to trade in her camery and get a CRV from ya'll. We will return in the future. Thanks again Jim & Madeline Johnson Waco TX.

Anna Yoo

Aug 13, 2015

I had a truly wonderful experience at Toyota of Grapevine. Their employee Curtis Cho made the purchase of my first car possible by kindly informing and guiding me and my parents throughout the whole process of finding the perfect car and figuring out the best payment plan. His excellence and kindness represents the quality and excellence Toyota of Grapevine has. I am truly satisfied with my purchase and the service I received and would recommend this place to my friends and family.

Anna Yoo

Aug 13, 2015

I had a truly wonderful experience at Toyota of Grapevine. Their employee Curtis Cho made the purchase of my first car possible by kindly informing and guiding me and my parents throughout the whole process of finding the perfect car and figuring out the best payment plan. His excellence and kindness represents the quality and excellence Toyota of Grapevine has. I am truly satisfied with my purchase and the service I received and would recommend this place to my friends and family.

M Morgan

Aug 9, 2015

I recently purchased a used Toyota from John Cross. From his greeting until the closing I found him to be professional and personable.I will return to this dealership for future purchases and would recommend them to others.

Chesty

Aug 8, 2015

From start to finish everything went great. Energetic atmosphere helped the process flow smoothly. Outstanding job, thank you! I would recommend to all Saturday buying made simple.

AttorneyMom

Aug 4, 2015

I wasted two days trying to buy a new car from this dealership. I did all my research in advance, knew what I was willing to pay (a fair price) and even identified a couple of vehicles advertised on the dealership website. I let the internet salesperson know up front what my budget was and what I wanted. He kept trying to get me to come into the dealership, promising he could work with my budget. I know the goal is to get the potential customer on-site, so I insisted on getting a price first. He told me he could work with my price, that he wasn't going to lose my business over a few hundred dollars, etc. Finally we got to an agreed price and I asked him to send me the worksheet showing the final amount and I would come in and buy the car. Then he claimed a "miscommunication" and jacked the price up about $1,200. His manager stepped in but didn't help. The salesperson then sent me condescending emails, even calling me "my dear!" I went to Toyota of Plano and bought the identical car, with added features, for my budgeted amount -- all in a single day. I would not recommend Toyota of Grapevine.

RexSalado

Jul 28, 2015

I went in to test drive a Tacoma and was helped by Layne. He was very nice and knowledgable about the vehicle. He did a very good job of asking a lot of questions about what I wanted versus trying to sell me something. I did not buy today, but when I'm ready I'm going back and asking for Layne!

Bede

Jul 26, 2015

Mr. Johanesson was very thorough and resolved our issues quickly and completely and delivered the car earlier than promised. Very happy with his performance.

Th

Jul 25, 2015

Wanted just to look at a Scion, salesman was new, set us down to get our info. Again told him what we wanted to look at, continued to ask how much we wanted our payment to be, had to yell at him just want to look. He said he would go get the car 15 minutes later his manager shows up sits down ask same questions as salesman, no car yet , another 15 minutes later car finally shows up. Have been to this dealership several times to look for new vehicle, I will never go back! Tried to rate dealer ship as poor review would not let me

Ash Flessner

Jul 23, 2015

I would like to take this opportunity and thank Mr. John Cross for how he helped my mother today. No words can express my gratitude for this individual. He was very patient, professional and understanding of all her needs. I will definitely do business again in the future with Toyota of Grapevine!!

Juan Tellez

Jul 18, 2015

I would just like to say that the customer service here at Texas Toyota of Grapevine is excellent. I purchased my first car here. The salesman, Bobby Binion and John Cross, were great. They answered all of my questions and were very respectful.

Frisco Jan

Jul 17, 2015

I purchased Sienna at Texas Toyota of Grapevine. Cutis Cho is a truly exceptional dealer. He explained every single detail so clearly that I had a very pleasant experience to buy my Sienna there.

laurenm14

Jul 1, 2015

everyone we talked to were very positive and willing to work with us, great staff with amazing attitudes. :) best prices weve seen all around, love this dealership

Jose Barbosa

Jun 26, 2015

I would like to take this opportunity to express how satisfying it was to walk into a dealership and not feel pressured by the sale's staff. I have to say it is refreshing to see that your dealership cares about the customer and not just the sale. I was able to walk in and out with the vehicle I wanted at the price point I wanted. My wife is very satisfied with her new car. I would like to thank Tommy London for helping us with our purchase and being very professional. Thanks again to you and your wonderful staff for making this a great experience. I will be back for any future vehicle needs.

TKOkNOWAY

Jun 25, 2015

The salesman overestimated the bank's financing ability and pushed us to sign right then claiming it was a one time deal-so I made a big down payment and signed for the car. A week later they called and said the bank refused the loan, so we brought the car right back. Attorney says legally the contract is annulled, but they never returned the down payment I gave them. Thank God I used a credit card, because disputing it was the only option left. If they would return it before the CC dispute is done this month I'm happy to forget the whole thing, but otherwise I feel obligated to warn people about what can happen here.

oremus

Jun 13, 2015

We purchased our second Toyota from Texas Toyota today. The service was excellent all around, from the Cokes and popcorn to the dedicated job David, Dru and Johnny did. David was a Godsend. He is very calm, you get none of the stereotypical "car salesman" behavior from him. Don't let the calm nature fool you though, he is a real go getter and he worked very hard to get us into our car. We told him our max budget and he delivered at that. He did that with us having serious credit issues and a limited budget and very small down payment.1 David also has excellent listening skills. He not once spoke over us and he paid attention to everything we said as evidenced by him thoroughly listing our needs, wants and even fears when it came to purchasing a car on a very tight budget with far less than stellar credit. I cannot stress enough how hard he worked on the financing of our new car. Johnny in finance was also a huge blessing. He worked magic with the banks to get us into our car. His desk was buzzing with people but he treated our case like top priority. Dru did the finalization of our paperwork, warranties etc and he also was very patient and helpful. He got us a great rate on a nice warranty and gap insurance (always get gap insurance!!!). All 3 gentleman who assisted us today were first rate. I know our Toyota will last us many years but you'd better believe that when we do buy another vehicle we will go back to Texas Toyota of Grapevine. I also want to mention that my husband and I have a 2 year old and an 11 month old and we had to bring them along. It isn't easy conducting business with kids around but everyone was very accommodating and kind.

PG

Jun 12, 2015

totally satisfied with the help i got from the same.

marvelous222

Jun 10, 2015

John Cross was Super to work with he kept me informed on everything that was going on with the sale I will buy from him again.

Gia

Jun 7, 2015

You have a truly great team in your dealership. On a scale of 1-10 (with 10 being the highest), I would give Babatunde Ogundele a "10" in all aspects of customer service....an exceptional salesperson all around!!!

Chris

Jun 5, 2015

I purchased a Chevy Avalanche from John Cross. He was patient, knowledgeable and made my experience worth while. I will recommend my family and friends. Chris Llorens

research1

May 25, 2015

I thoroughly research car purchases before I visit any dealer. This is the third Toyota I bought from Grapevine in the last two years and the experience has been outstanding. The last time I worked with Andy Abugoush and the experience was above outstanding, he found the perfect car for my daughter. Her 2 year old says bye bye Andy every time she gets into the car to leave. He is extremely hardworking, attentive, and thorough

Research1

May 25, 2015

This is the third Toyota I bought in the last three years from Texas Toyota of Grapevine, As a long time jeep owner, I started out looking for a Jeep Grand Cherokee. I do a lot of research through consumer reports, Edmunds, cars.com etc. Grapevine Toyota is truly outstanding as are its sales people. They are honest, hardworking, attentive, listen, and will find the perfect Toyota for your needs and price. Most recently, I bought a Rav4 LE for my daughter from Andy Abugoush at Texas Toyota. My family loved him, my daughter's 2 year old still says bye bye Andy ever time she gets in the Rav4 to leave.

Jeremy Pence

May 22, 2015

I purchased a Ford F-250 through Texas Toyota of Grapevine and I had a great experience. John Cross was extremely helpful in assisting me to find the exact truck I wanted. I will return to this dealership if I ever decide to purchase another vehicle in the future and I would recommend anyone else to do the same.

McQueen

May 22, 2015

Just purchased a 2012 Dodge Ram. At Toyota of Grapevine the man you want to see is John Cross. He was excellent in every aspect of the buying process. He is straight to the point, and was receptive to my needs. He didn't pressure me in to anything and helped me acquire what I was looking for. The facilities here are exceptional and clean. I have had horrible car purchasing experiences before, and encountered the worst of bulldogish salesman. If you are looking for the exceptional, customer satisfaction based salesman, John Cross is who you need to see.

JPence33

May 22, 2015

I purchased a Ford F-250 through Texas Toyota of Grapevine and I had a great experience. John Cross was extremely helpful in assisting me to find the exact truck I wanted. I will return to this dealership if I ever decide to purchase another vehicle in the future and I would recommend anyone else to do the same.

CoTexas

May 18, 2015

I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the battery was dying (clicking sounds), but would still start part of the time. I had it towed using Toyota Roadside assistance to Toyota of Plano. The service advisor was genuinely disinterested in providing any level of customer service. They said they tested everything and everything was fine. They said I shouldnt have that issue again and it was probably just a fluke with a new car.After I left Toyota of Plano I stopped for gas on the way home and had the same issue. I called the Toyota Cares corporate number to complain. The Director of Ops from Toyota of Plano called shortly after and provided no useful information and accepted no responsibility. I took the car to Toyota of Grapevine and they said they didnt know why Toyota of Plano didnt replace the battery. The service advisor, Allen, was wonderful. He was committed to making sure my car worked properly and told me to call if I had anymore issues and they would figure it out. Such a change from the advisor at Toyota of Plano who could've cared less. They replaced the battery and I havent had any issues for the past 2 weeks. The dealership has a nice waiting area, free popcorn and free movie theater style soda fountain.

Tundra2014

May 15, 2015

Toyota of Grapevine did a tremendous job on finding the right vehicle for me! I was looking for a Tunrda that would fit my needs. I test drove several of them. Chase Vaughn was my salesman, and he did a fabulous job in helping me getting settled into one. No pressure at all. Very helpful! The financing process was not stressful at all. The service department has been great! Great service! Great environment! I highly recommend them!

John J

May 15, 2015

Looking for a great car purchase experience...Mr. John Cross is your guy. He is experienced and knowledgeable , honest and is customer friendly. He was very attentive to our needs, no pressure salesman who's very respectful and we the consumer remained in control. John goes above and beyond to meet our needs.

Tundra2014

May 15, 2015

I purchased a new 2104 Tundra 7 months ago. The purchase from the dealership was great experience. Chase Vaughn was my salesman. He was very easy to work with during the whole process. I am very pleased with the service department, the finance department, and the vehicle. If you are looking to buy a vehicle from Toyota, I definitely recommend the dealership in Grapevine. They promise and the deliver!

Mack

May 4, 2015

This was my first car buying experience without a male accompanying me, so I wasn't very optimistic. However, John Cross was amazing!! He was honest and made me feel very comfortable throughout the entire process. Josh Williams and Robbie Williams were excellent as well. I will be recommending this dealership to friends and family that are looking to buy a new car.

Glinda M.

Apr 28, 2015

I contacted John Cross in reference to refinancing my car through Toyota of Grapevine. He was very honest, respectful & helpful. The process was simple & straightforward and Mr. Cross kept me abreast of the entire process along the way. If you're ever looking to purchase a car (new or used) & you want some knowledgeable, I highly recommend Mr. John Cross at Texas Toyota of Grapevine.

Jasmin Rodriguez

Apr 28, 2015

My first-time car buying experience could have not gone any smoother or easier! We had Tunde Ogundele as our sales man, I would highly recommend to anybody. My dad and I searched for a good deal online and in Odessa. We contacted Austin, Odessa, Midland, Hobbs, and Lubbock. No one's customer service or prices came close to this dealership. We are five hours away, so we drove out on a Saturday. When we got there, everything was all ready, making it very hassle free. Tunde was amazing about explaining and answering any questions! If you're looking into buying a car, this is your place!

serviceprince

Apr 14, 2015

We extend our sincere gratitude to salesman for his excellent customer service. He was professional, polite and showed superb people skills. Our experience with this gentleman was one positive experience to remember...thank you. George and Gloria Amos

dkmitch1312

Apr 9, 2015

I brought my car in, traded it in and bought a truck from John Cross. The process could not have been any easier. I ask a lot of questions and he answered them quickly and directly. I would highly recommend letting John handle your car purchase needs. Overall a great experience!

LittleLoPeep

Apr 6, 2015

I was more than satisfied with the quality of people you have employed at texas toyota.I came in meerly looking for information on how to refinance my vehicle to convert from a lease to a purchase or of it was even possible to do so. I had been given the run around from the dealership (Vandergriff) I purchased my vehicle from for about 2.5 years, with deals that didn't go through, or saying it was simply impossible to do so..John cross was the man I met with and he gave me the honest truth and information I was looking for. He had several people helping us to get information and many different options.I was highly satisfied with his help.The finance guy I was with ( not positive of his name , Dave or David perhaps?) Also provided exceptional service. He did everything in his power to help get the lowest interest rates. He was personable and friendly. He made the paper work process quick and painless and had us in and out in no time at all.You have most certainly won me over for life.Thank you and your team for providing exceptional customer service.

AliMB

Apr 1, 2015

This company is unprofessional and has fraudulent business practices. They have you sign paperwork and let you drive off in car but it's fraud because the finance manager pretends to sign paperwork so you leave with invalid contract and they can take the car back at any time.

Douglas moffitt

Mar 25, 2015

Bought two cars from them 03/07/2015 traded in 2014 mazda. Told they would pay it off in a couple days. 18 days later they have not contacted my finance company yet and ive had to make an additional payment on a vehicle that they have already sold to someone else. Will not return phone calls on this matter and when I call. Im lied to and made promises to that dont happen. My next step is going to be an attorney. Beware. They are amazingly friendly when you are buying. But when you are done its a different story

kathie

Mar 9, 2015

It was an enjoyable experience to work with Jerrod Hutson at Texas Toyota when buying our Tundra. He was very professional and took time to explain some things that we had questions about. It was a much better experience than when we bought our new camry four months ago from another dealership. I would recommend him to others.

ML

Feb 18, 2015

We recently purchased two Toyota Prius' from Texas Toyota of Grapevine. I ended up not liking mine (I'm an SUV guy). So, a month later I took my prius back to the dealership to trade it in. I was concerned about the money I would lose on the new car, but for me I was willing to take the financial hit in order to get a car that I love driving. Rick Jones was who I worked with my second time around. He was amazing! He was friendly, knowledgeable, and spent a great deal of time with me to ensure that I got a vehicle that I would enjoy driving for many years to come. He also earned my trust very quickly through his sincere and authentic demeanor. I would absolutely purchase another vehicle from Rick and from this dealership. Mark, the sales manager, was also great to work with. He negotiated a price with me and on my trade in that was within my comfort zone. He worked hard to earn my repeat business, which he did.

eliseo contreras

Feb 17, 2015

I had a probglem with with seat belt that cause damage to a seat part. I bought a car with 7 years 70,000 miles bumper to bumper esttrmty and he did not fix the problem caouse by falty seat belt. Had all the answers to not fix it.

Guillermo Munoz

Feb 12, 2015

Our salesman was Matt Glenn, we are greatly satisfied of Matt's knowledge of the vehicle, excellent customer service! We believe it was great experience, they really worked with us and got us the right price. Milton Cordero, he was very helpful and showed us all the different options, we were greatly satisfied with this process, usually is the part which we don't like, but he made fast and easy. Excellent customer service! Everything was fine Just what we expected! new car nice and shiny really clean! Matt took the time to show us how to set up different applications and told us everything we needed to know about the car. Great experience! keep up the great customer service, incentives and discounts

Alex

Feb 6, 2015

I have had the worst ever experience in my life in buying a car from this dealership after I purchased my car from here I came after two weeks to pick up my metal plates then I was asking about the salesman who sold me to help me getting my tags. I heard an employee telling his colleague this mother xxxxxx is here to pick up plates not buying a car Do not give him attention. Sorry for the F words, But I think he was right since I choose this dealership to buy from.

Jim C

Feb 2, 2015

I just purchased my second vehicle from Texas Toyota of Grapevine, a Tundra pickup. David Greer, my salesman was outstanding. He has great product knowledge and was very helpful in my guiding me through my selection process. My interaction with the sales manager, Matt Thomas, in negotiating the purchase price was very positive. I recommend Texas Toyota of Grapevine as a place to buy your next vehicle.

Jim C

Feb 2, 2015

I just purchased my second vehicle from Texas Toyota of Grapevine, a Tundra pickup. David Greer, my salesman was outstanding. He has great product knowledge and was very helpful in my guiding me through my selection process. My interaction with the sales manager, Matt Thomas, in negotiating the purchase price was very positive. I recommend Texas Toyota of Grapevine as a place to buy your next vehicle.

Brian

Jan 30, 2015

Purchased 2 vehicles Saturday Jan 24th. Long process, but the sales team helped tremendously. Both Rick and Dwayne were phenomenal. They were very knowledgeable and attentive and addressed all of our needs. Very happy with the whole experience. Thanks!

arambass

Jan 27, 2015

We were on our 3rd dealer of the day when we checked out Texas Toyota in Grapevine. We were looking at Venzas and were not sure we could find one in our price range. Well we did. Our salesperson David Greer was extremely freindly,knowledgeable and patient in dealing with us.He spent a lot of time going over the features of the vehicle and after the sale stayed with us to make sure we had all our questions about the vehicle answered.David was very friendly and listened to our needs.We felt no presure and we felt at ease though the whole process.The sales manager was also very friendly and actually worked with us on price and a fair trade in.I would not hesitate to recommend David to my friends that are looking for a car,David even called me the next day after the sale to follow up and make sure I had any more questions.

Arleen Benton

Jan 21, 2015

InHad Prius with unknown problem, JP, service manager, was awesome in assisting me and found problem within 2 hrs. Decided to get new car & Matt Small was great in assisting me with a nearly new car. Milton was awesome in assisting me with financing & extended warranty. This is the 3rd car I have purchased from Toyota at Grapevine & is only Toyota dealership that I want to do business with. Everyone is always so helpful & friendly.

john doe

Jan 8, 2015

Took over an hour just to do a simple oil change horrible service

Samantha W

Dec 18, 2014

Wynn was amazing! He held my hand through the entire car buying process and answered all my questions. He took the time to show me all the features of the cars that I test drove and even offered to sit with me in the finance department in case I had any further questions. I had at least 5 salesman stop by and chat with me while I was there to ensure I was having a good time and offered to bring me a burger or hot dog. I had a really wonderful experience. BIG KUDOS TO THE SERVICE DEPARTMENT! I went on Tuesday to have my car serviced (oil change, new tires, etc) and upon arriving I found out it would take over three hours to complete. Instead of having me wait, they quickly offered a complimentary loaner car for the evening. It was a seamless experience and I have told countless friends and family members about how amazing your team is!

Raquel cruz

Dec 12, 2014

Would like to say thank you to Cedric Johnson for his assistance in helping me get financing to purchase my 2013 Camry. Great customer service and it is greatly appreciated. Thank you again for your help.

Texan Mom

Dec 12, 2014

Never go to them for service. They always try to tell you tons of things are wrong (that aren't) and charge twice what a regular service would charge. I tried to get a price for a broken lock on the passenger door. Told them what was wrong and what part I wanted replaced, but they had to "inspect" it. Quoted me a price 2.5 times higher than other repair shop and charged me $125 for inspection that I did not ask for and didn't want. When you question their prices and practices, they are rude. Bad service, bad prices, which is too bad because I love my car. Will never go there for service again!

Kamil Nasrawi

Nov 27, 2014

I am really happy with customer service. And i like to say that my salesman Mr Kamil did a fantastic job. He did his best to make me and my wife happy with the deal. I am, my friends and family is Mr Kamil lifetime customers now. Thanks

Gerald Sampson

Nov 27, 2014

Thank you so much from the bottom of my heart! I can be difficult to work with sometimes but truly had a great time working with my sales person Cedano. I also had the privilege to work with Keefer, Dewayne, Errol and Chris. Every single person went above and beyond to ensure myself and family had a great experience... something you don't see a lot of, which helped me make final decision on my purchase. Cohesiveness and teamwork make a huge difference when you are making a major purchase. All said I just want to say "Thank you to all"... and I will be back either myself and/or a referral. Ya'll are the best!! Gerald Sampson

MrMcKiddy

Nov 26, 2014

My salesperson was Kamil Nasrawi. He was fantastic. I have been in sales, and sales management for 11 years, so I appreciate the great service that he provided. I also was probably not the easiest person to work with, and he never lost his cool with me. I would send a friend or family member to Texas Toyota of Grapevine, and I would tell them to ask for Kamil.

MrMcKiddy

Nov 26, 2014

My salesperson was Kamil Nasrawi. He was fantastic. I have been in sales, and sales management for 11 years, so I appreciate the great service that he provided. I also was probably not the easiest person to work with, and he never lost his cool with me. I would send a friend or family member to Texas Toyota of Grapevine, and I would tell them to ask for Kamil.

Yellow fin

Nov 22, 2014

The staff at this dealership will lie about everything, from pricing to what's standard on the vehicle. Even tried to add standard items into the overall price. They were the highest Trucar price of any dealer in the Dallas/Fort Worth area. I dealt with 6 different sales people in an hours time frame. Funny, when they found out I was a vet, suddenly everyone I dealt with was also one...go figure those odds. Product specialists knew very little of how the vehicle performed or how everything work. Major Alarm bell! All tried to spin the vehicle's price so you would end up well above MSRB. Please be very careful with this dealership if you plan on purchasing from Grapevine Toyota.

SR

Nov 16, 2014

I contacted the dealer to talk to Internet sales and they sent me to a floor sales rep. They were told what I wanted and was willing to pay. When I drove to the dealer(30 min drive), I was told the car I inquired about was sold and they didn't do any numbers for me. I was showed the cars and compromised to a 2014 with an interior color I didn't care for a better deal. They came back with a price three times the Internet listed with the car at full MSRP and the added on extras. They told me they are selling everything at full MSRP because of the great toyotathon sale. So if you like being told lies and wasting your time then go here.

Jeri W.

Nov 7, 2014

Texas Toyota of Grapevine is one of the nicest dealerships I have seen or visited. The sales and service people are the best. I just took my new Toyota in for 6 month check up and everyone was so nice. The building is so attractive with a waiting room with TV, drinks and snacks. I would recommend Texas Toyota of Grapevine to everyone who is looking for a car.

J Manning

Oct 17, 2014

The service Lisa LeClair provided was excellent. She was knowledgeable, so accommodating and very pleasant to work with. And not to mention extremely patient with me! Kudos for having such an exceptional person in your sales team at Toyota Grapevine! Kirk was wonderful and provided excellent information and options. The Toyota Grapevine dealership's atmosphere was more than I expected...it was friendly and a very positive experience. Continue providing the level of customer service Lisa LeClair provided ! Your now loyal customer.

Amaris McGee

Oct 15, 2014

This review is of Vincent Adams. He was extremely nice and very easy to express my concerns to. He worked really hard to get me the best deal he could, keeping in contact with me every step of the way. I cannot say enough great things about him. What I thought was a typical passive salesman was ALL WRONG! Vincent was really great. He was honest and up front and put me at ease by answering all my questions. He understood my needs and didn't try and pull the wool over my eyes at all.Compared to other dealership experiences where I was treated horribly and passed off and dismissed without a second thought), Vincent was a breath of fresh air. The whole staff, really. I was greeted and welcome and wasn't treated like just another sale. It's important to me to feel like a person rather than a dollar sign.He did his best to get me something fair - Vince is a true gem. He is a kind and patient and generous person. He is well liked by his coworkers (I saw this first hand), and works really hard for his clients. I can honestly say he worked for me. My final decision came down to what made the most sense financially, what was the best fit for me, and the ease of buying after making that decision. While I ultimately went with another option, I would DEFINITELY have purchased from Vincent had the dealership had what best fit my needs. I would recommend him to anyone.

Yadi

Oct 14, 2014

I worked with salesman Ismail to buy my pre owned Toyota Camry. He did an excellent job! Very helpful, honesty, and went above and beyond to answer all my questions. No high pressure sales pitch and hassle free transaction. My first time to buy a car alone and he really helped ease any intimidation I was experiencing. Please contact Ismail Mohamed (817) 928-4985

Puneet Khurana

Oct 13, 2014

I must say that Jerrod Hudson is exceptional sale person I have ever met, he was very transparent in the deal. It was due to his effort only my deal was successful. I have recommended his name to some of my friend.

Heath

Sep 23, 2014

We were thoroughly impressed by her willingness to assist us with such kindness and helpfulness. She knew what we needed to accomplish and was incredibly helpful.

HBrea

Sep 17, 2014

My husband and I bought a used car from them 2 months ago. As we were discussing our price with the salesman, another salesman came up and started harassing us saying we were being unreasonable people. I was about to walk out because he was being so incredibly rude. The other salesman finally worked with us to get our price. Now, 2 months later, we still haven't received the car title from them. We've called everyday for the last 3 weeks and everytime they say, "I'll check on it for you and give you a call back." We've never heard from them. Today, the temporary license plate expires on our car and we can't get the official one because Toyota of Grapevine messed up.

hbd09b

Sep 17, 2014

My husband and I bought a used car from them 2 months ago. As we were discussing our price with the salesman, another salesman came up and started harassing us saying we were being unreasonable people. I was about to walk out because he was being so incredibly rude. The other salesman finally worked with us to get our price. Now, 2 months later, we still haven't received the car title from them. We've called everyday for the last 3 weeks and everytime they say, "I'll check on it for you and give you a call back." We've never heard from them. Today, the temporary license plate expires on our car and we can't get the official one because Toyota of Grapevine messed up.

mikedub99

Sep 13, 2014

My wife and I spent a week looking around Dallas for Prius. We made a late night visit to Toyota Grapevine, and left after 11 with a new car. We were there 2 hours past closing and everyone involved was professional, patient and very helpful. Impressive experience all around. We've been to a couple other Toyota dealerships in the area, and Grapevine was easily our best experience even if we hadn't purchased a car. We're very, very satisfied customers! David Greer was a our sales person, and he was knowledgeable, professional, patient and was NOT pushy. -Mike & Stephanie

Issac

Sep 8, 2014

Very knowledgeable and helpful. No "high pressure" sales pitch. Very good and the kind of salesman I prefer. Very good -- pleasant to work with. Relatively new, very nice. Providing shuttle service when having car serviced. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

Suzy

Aug 27, 2014

We were headed out on a road trip in a few days and Dustin Johnson did an outstanding job addressing all of my concerns. I appreciate the quality and attention to detail he provided. I was also in and out in a very reasonable time.

Cornelieus Woodall

Aug 25, 2014

While shopping online for a Tundra Crewmax, I came across a listing that appeared to be a typo due to the amazingly low price. I emailed Texas Toyota of Grapevine and received a response within minutes. Mr. Vincent Adams provided professional, personalized answers to every question. I then submitted a credit application which was approved in minutes and received a call with Mr. Adams in which I asked even more questions....which he answered. Soon thereafter, I spoke with the finance department and received even more professional responses. There was no hassle and no pressure. I have purchased vehicles in the past via internet listings, but this was hands down the best! Believe it or not, I purchased this Tundra sight unseen. However, the deal was so enticing and the dealership was so professional that I was confident to follow through. Mr. Adams was even helpful in providing recommendations for shipping. Within no time and without delay or complications, my Tundra was shipped. It not only met my expectations but exceeded. WOW! After having received and driven this truck and having searched the internet even after my purcahse, I can't say enough about my buying experience with Texas Toyota of Grapevine!

Cdub1995

Aug 25, 2014

Mr. Vincent Adams provided professional, personalized answers to every question. I can't say enough about my buying experience with Texas Toyota of Grapevine! Thank you!

techex

Aug 24, 2014

I was happy with the professionalism of the Texas Toyota staff. My son and I researched the web thoroughly, and found a used Mazda 3 on the dealership website in August 2014. I sent a message to the dealership overnight, and Richard Keifer, a sales representative, contacted me the next morning. Because the car had lower mileage and a competitive price compared to other cars we researched, I was concerned the Mazda 3 might be purchased before we visited the dealership. Therefore, I took off work that day and took my son to the dealership. We were happy to see the car was very clean and well maintained. My son loved the car, and we decided to purchase it. With the exception of a faulty printer that required us to spend extra time at the dealership, the paperwork process went smooth. I am very happy with the car we chose and the experience at Texas Toyota of Grapevine.

chipmay

Aug 24, 2014

I was happy with the professionalism of the Texas Toyota staff. My son and I researched the web thoroughly, and found a used Mazda 3 on the dealership website in August 2014. I sent a message to the dealership overnight, and Richard Keifer, a sales representative, contacted me the next morning. Because the car had lower mileage and a competitive price compared to other cars we researched, I was concerned the Mazda 3 might be purchased before we visited the dealership. Therefore, I took off work that day and took my son to the dealership. We were happy to see the car was very clean and well maintained. My son loved the car, and we decided to purchase it. With the exception of a faulty printer that required us to spend extra time at the dealership, the paperwork process went smooth. I am very happy with the car we chose and the experience at Texas Toyota of Grapevine.

bhatbhateni

Aug 23, 2014

I would like to start by saying that Gabriel is an exceptional over the top personal sales man that should be the Manager! But according to Matt the sales Manager they don't honor there retail price (advertised price) after his going on in circles talk he didn't acknowledge there error since the retail price on the car and what they were quoting us was over $1000.00 off! I wouldn't recommend anyone dealing with him and don't trust all the negotiating managers that deal with the final pricing. He was being very smart with his comments and thinks and treats us as if we were idiots.

Francisco

Aug 11, 2014

First off, Toyota of Grapevine is by far the best Toyota dealer i have been to. The staff is very friendly and knowledgeable. No pressure whatsoever, a welcome change from other Toyota dealers near me in fort worth. My sales rep was a very professional, very sharply dressed Brandon Rutherford. Brandon was very helpful in finding my perfect car (2013 Camry). He answered all of my questions and made the test drive comfortable and fun. Ironing out the details was a breeze with his no nonsense attitude and good conversation. He really made it the best car buying experience i've had so far. Got the best car for the best price!! Thanks Brandon! If you are thinking about buying a car, Toyota or other. Go to Texas Toyota of Grapevine and ask for Brandon Rutherford. You'll be glad you did.

Mahmoudsmadi

Aug 6, 2014

I would like to share with you my personal buying experience from Texas Toyota of Grapvine. First, I had the pleasure of meeting Mr. Mahmoud Alnasser several months ago while shopping for new Tundra.Mr. Alnasser has shown commitment to quality service with all resiliency and necessary follow up.It was so hard for me not to give him my business; indeed, he has earned my business.I also like to thank the General Manager Mr. Nael Asaad for his positive engagement and his market knowledge about the product and it's competitiveness. They all work as team aiming for long term win / win business relationship with customers. In summary, I am really very pleased, all of you at Texas Toyota at Grapvine can count on my repeat and refer business.Again, thank you all at Texas Toyota at Grapvine for the real and true exceptional service !

Customer to buy a car.

Aug 1, 2014

I went into buy a car... The new salesmen Logan didn't know much. He was relying on manager Raj to help. Raj has a bad attitude. I don't know how he is the manager. He needs customer service 101! I would never recommend this dealership to anyone. Serious buyers go somewhere else. Raj and the team doesn't want anyone's business. If they did, they would care, but they don't. Don't go to this dealership. They have horrible customer service!!!

Jimmy H.

Jul 30, 2014

Logan Cook was a really fine sales person. There should be a title up above that says, "Courtesy of your sales person". I would give Logan 5 stars. He did admit that he was new in his job, however he was super nice and very respectful. Was not pushy in helping us with our needs. Thank you, Jimmy H.

Reyna and Mo

Jul 30, 2014

Toyota makes an excellent product. The facilities are sparkling clean. We found our salesperson, Brandon Rutherford, to be very knowledgeable of the products, very personable and pleasant to work with. We commend Brandon for seeing to our needs. He was very helpful and answer all our questions. He did not pressure us in any way, was very attentive. Overall our experience was outstanding. Brandon, we love our Corolla! It drives awesome! Thank you, Brandon!

Derick Wright

Jul 30, 2014

I bought a preowned vehicle from Brandon Rutherford. His professionalism and customer service skills were exceptional. He was always up front about everything and went above and beyond to make sure we were satisfied with our purchase and the terms. I've been to a lot of dealerships. I've even work at one, and this is by far the best experience I've ever had. My experience was so good that I brought my mother a couple of days later to purchase a vehicle for her. Thank you so much Brandon

Professor Syed

Jul 30, 2014

We went to this dealership because we wanted to see 2 SUV we saw online that we were interested in. So when we arrived we asked for sales rep we talked over the phone so he came and he diverted us to this new guy who was on the job for less than a month. So we said ok no problem. We asked to see these two suv to test drive. We drove one Suv which was Acura RDX and while we pulling into dealership we saw the other suv which was 2010 Lexus RX 350 pulling out from dealership. So we thought some other person went for test drive. So we were told to wait and we can drive it when they come back. So while we were waiting for atleast 30 mins, the sales rep came to us and told us that the Lexus suv was sent to Auction. And we were like why?? We want to test drive and potentially buy it. So the Assistant manager Raj came to our booth and asked us if we wanted the suv we can goto Auction place which was 15mins away. So we got into car with sales rep and drove all the way to Lewisville to go see the Suv in rush hour traffic which took us 45mins. So after viewing it we were interested in buying it. So the sales rep told us if we can drive it back to dealership and we can do paperwork. So we drove the suv back and started the paperwork but since we didn't have the correct documents with us we told the sales rep we will come back to finish the deal the next day. But the next day we were constantly trying to find out what was going on from sales rep and he told us the suv was sold?? Then other Manager Saber Ray called me and said they were waiting for us to come back to dealership and I told them the sales rep told me the Lexus suv was sold?? But he stated it wasn't and if we don't buy it then it will go back to Auction place. So while we were on the way to the dealership, we called again Raj and he told me it was sent to Auction. ..This is insane going through this type of experience. Horrible customer service!!! Very disappointed because we really loved the Lexus RX 350. I want them to find me that suv and tell me the truth instead of giving me incorrect information right away! !

Camila

Jul 29, 2014

I came into Toyota of grapevine with my family looking for a Nissan sentra when we came across Brandon Rutherford who was really attentive. We ended up seeing a car that we didn't purchase, but Brandon and his boss kept calling us checking up if we still needed a car. They finally had a new sentra and told us to come up to the dealership, as we did we were able to make a deal and purchase the sentra. Brandon is an excellent dealer who knew what I was looking for and understood what i needed. He is one of the best seller my family and I have come across to. I would recommend Toyota of grapevine to anyone who's looking to purchase a car. They have excellent service.

a123p

Jul 29, 2014

Our experience at Toyota of Grapevine was a very pleasant one. We could not have asked for a better agent; from cheerfully welcoming us at the door all the way through leading us through a stress-free yet informative car-buying experience, Cedeno Hunter took care of us well. Cedeno was attentive and eager-- listening closely to our stipulations and following through with them, and answering our questions deftly and graciously. He was gracious and not at all pushy, which I appreciated very much. I would definitely recommend seeking out Cedeno if you are on the lookout for a car from Toyota of Grapevine!

Owen Lenander

Jul 25, 2014

I recently bought a car here and had a tremendous buying experience. Brandon took care of me and we didn't have to hassle or go through a long sales process. He listened to what I was looking for, found the right car and I was in and out in less than two hours. The few issues I had with the car, he took care of right away and followed up to make sure everything was taken care of. If you had to go through a car buying experience, I recommend letting Brandon take care of you.

Sal Gamez

Jul 20, 2014

I went into this dealership earlier this year to trade in my truck for a car. Had a real fun, professional and friendly sales rep by the name of Brandon Rutherford, I'd recommend him any day to anyone I know looking to buy a car. He's knowledgeable about his cars and knew exactly what I was looking for. One thing I do recall that I like about this guy is that he didn't push me to buy anything I didn't want to, he gave me options and made it my choice to leave in the car that I wanted. For anyone looking to buy or trade in their car, Brandon Rutherford is the guy you need to see and talk to.

No pressure/excellent service

Jul 19, 2014

I had purchased a vehicle from the dealership in 2012 and had the vehicle for a little over a year. I had received a call from a sales rep asking if I still owned the vehicle. I informed that I did and they asked if I was interested in getting into a newer vehicle. I have to admit I was a little skeptical at first but I agreed to come in and "look" at their vehicles on the lot. When my wife and I arrived we were walking through the lot and looking at the vehicles they had onsite. We were approached by a salesmen named Brandon Rutherford. At first my wife and I were thinking is he gonna be another typical "pushy" type salesman? He wasn't in the least bit. He made us feel comfortable with looking, asked us what we were looking for and made the deal happen. I can imagine him being the "Top Salesman" for this dealership in the near future. If you happen to come here looking for a vehicle please look him up, you won't regret it!!!! He is knowledgeable, compassionate and sincere in doing his work. By the way the new facility is outstanding compared to the old.

T. Stanley

Jul 18, 2014

Let me start by saying that I have purchased several cars in the past 15 years and, no doubt, this was the BEST experience I've had thus far. My daughter and I were shopping for a used car with low miles, at great price (for her), and we walked away feeling that we had found exactly what we wanted. Brandon Rutherford was our salesman; he was excellent! He was effecient, professional and attentive. He listened when I told him I had no time, or patience, for car-buying BS games. Once my daughter and I decided what car we wanted, the paperwork was drafted and signed within 1 1/2 hours...easy breezy. Our finance manager, Zane, was also great. He was kind and personable, and gave my daughter and me some great tips on things to see/do in Texas (we were new to the area). Overall I would recommend Grapevine Toyota in your car search, and if you have the opportunity, ask for Brandon.

L.W.

Jul 18, 2014

I love the efficiency of the customer service at Toyota of Grapevine Can't stand to waste time. Recently bought a used 2012 Mazda3 here and it was such a vacation from the previous dealers run around tactics. Spoke with Brandon Rutherford over the phone before coming in and he was helpful right from that point on. My mom and I came in expecting the run-around but Brandon came to us with a great attitude and got to the point. He knows how to find what the customer needs and wants quickly. The dealership has an amazing staff, great customer service, and inventory. I will be back for my next vehicle! You won't be disappointed here.

tes176

Jul 18, 2014

Let me start by saying that I have purchased several cars in the past 15 years and, no doubt, this was the BEST experience I've had thus far. My daughter and I were shopping for a used car with low miles, at a great price (for her), and we walked away feeling that we had found exactly what we wanted. Brandon Rutherford was our salesman; he was excellent! He was efficient, professional and attentive. He listened when I told him I had no time, or patience, for car-buying BS games. Once my daughter and I decided what car we wanted, the paperwork was drafted and signed within 1 1/2 hours...easy breezy. Our finance manager, Zane, was also great. He was kind and personable, and gave my daughter and me some great tips on things to see/do in Texas (we were new to the area). Overall I would recommend Grapevine Toyota in your car search, and if you have the opportunity, ask for Brandon.

Amir

Jul 16, 2014

Me and my wife walked to the dealership to get some info on Toyota Camry where we met Brandon Rutherford; professional, friendly, and polite sales person. We did not want to get a car that day but service was so great and session was so informative, environment was professional and clean, and rest of crew we met were friendly and professional. So we walked out with our new Camry that day. since then I have been receiving several calls from Brandon and Toyota customer service to make sure everything is ok. I love this service and my new Camry. I definitely recommend this dealership. If you want to get a Toyota, Toyota of Grapevine it is.

Mike C.

Jul 13, 2014

I bought a used car for my daughter from this dealership last week and had a great experience. We dealt with Brandon Rutherford who was very professional, courteous, and respectful. My wife and daughter were first to go by and test drive the car and were treated really great by Brandon. He took plenty of time to show the car features and answer their questions. I came back later to handle the paperwork. Brandon and his people were very reasonable to deal with and most efficient in wrapping everything up. The car was delivered in pristine condition - my daughter is thrilled! Thanks Brandon!

CC

Jul 13, 2014

I have bought many cars over the years and one person stood out the most. His name is Brandon Rutherford from Toyota of Grapevine. I got two cars from him, the latest one being '13 Mustang which I traded the Camaro SS for. I did all the paperwork over the phone with Brandon. When I came to the dealership, I just have to signed and I was on my way. Brandon was able to hold a car for me over the other buyer. I was impressed. The other buyer was ready to sign, but Brandon was able to hold the car for me over the other sale person. Would buy again from the same person and same dealership as long as he is working there.

Lariat5128

Jul 13, 2014

I bought a used car for my daughter from this dealership last week and had a great experience. We dealt with Brandon Rutherford who was very professional, courteous, and respectful. My wife and daughter were first to go by and test drive the car and were treated really great by Brandon. He took plenty of time to show the car features and answer their questions. I came back later to handle the paperwork. Brandon and his people were very reasonable to deal with and most efficient in wrapping everything up. The car was delivered in pristine condition - my daughter is thrilled! Thanks Brandon!

Nicolepitt

Jul 12, 2014

Brandon was a lot of help to me. He really mad my visit to the dealership worth going. I went in just to look and get prices on a few used cars I seen online and I was very pleased with his service and the prices. I'll be sending a friend there who's in need of a car to see brand on he was very helpful.The guys and girls at the dealership were friendly too thanks everyone

posh

Jul 12, 2014

Came to Toyota of Grapevine and was greeted by a charming young gentleman, Brandon, who was so helpful and made my car buying experience as stress free and easy as possible. definitely would recommend Brandon, as well as the dealership to friends.

Narhari

Jul 8, 2014

I'd like to compliment one of your employees Muhammad Ahmed, for the excellent service he provided me last week at Your Dealership Grapevine, TX.Muhammad Ahmed helped me to shop for the Toyota Car I was looking for.I have always been pleased with the service I receive at your Dealership ,Muhammad Ahmed's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with your dealership.You have definitely gained a new customer who will refer all of his friends to your dealership, at Grapevine, TX. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.

Devendra

Jul 6, 2014

I went for test drive since I said I was shopping for vehicle they offered me the hawainfalls tickets for family of four without taking me for a test drive but made me feel so cheap that I had to give that tickets back, they act so mean and cheap. That is just a trap please do not fall into.

joseph.a.kleehammer

Jul 5, 2014

Jennifer Graves greeted us, asked what we were looking for in a vehicle and provided several options. She was very patient while my wife and I were discussing the models, colors, and costs associated with new vehicles. She was NOT pushy but did encourage test drives of different models to see what would work best for our wants and needs. I was impressed with everyone involved including the salesperson, sales manager, and even the owner. They all seemed to want to helps us find a good vehicle that would fit both our needs and our budget. It was a lengthy process but nobody seemed overly rushed, stressed, worried, angry, or otherwise unfriendly or unprofessional. I was pleased and surprised to see so many sales managers and even the owner taking time to clean and straighten the waiting area. Sales people remained in sales and maintenance people remained doing maintenance. It shows that the dealership is run and owned by high quality professional, concerned, and engaged leaders. Zane in purchasing helped make a long and boring part of purchasing much more enjoyable! He was very personable and conversational which avoided the extended awkwardness of sitting and waiting which usually accompanies extensive contracts and paperwork. Our vehicles were externally and internally clean and neat. Any last minute questions were answered and all issues were handled promptly and professionally. It was an exceptional experience!

drummerjoe

Jun 23, 2014

Martin made this buying experience very nice! This was the most straight forward car deal I have ever experienced. I am extremely pleased. He was great in his explanations of the extras that were offered by this dealership and Toyota. The facilities were very nice and inviting. I had a special situation were I drove over three hours to purchase from Texas Toyota Grapevine and my car was sitting there cleaned and polished when I got there. The salesperson Martin explained all the features and got me set up in my new Camry. They listened to my specific needs. I had to drive a long distance to give them my business and they went out of their way to make the sale an easy and worthwhile experience. I already have told several people about the great buying experience I had at Texas Toyota of Grapevine. I really have nothing I think they should change. I am now a loyal customer.

Paul

Jun 19, 2014

Service staff and others always friendly, helpful and professional, it's always a pleasurable experience when I bring my car in for service and the staff does what has to be done in a competent manner and very timely. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

CAROL S. BERRY

Jun 16, 2014

Great place to shop for a new or used ca.r We are owners of a 2004 highlander. I have experianced a 5 star in all buying and service. Robert Moran takes care of our needs concerning maintance for our highlander. Texas Toyota of Grapevine we love oyur service keep up th good work. Carol S. Berry Bedford TX.

Brad

Jun 2, 2014

Dustin was new to me and I was very impressed. He took very good care of me and made some good recommendations for my current needs. He also answers my questions about hybrids. Great customer care! Posted as a service & under authority of this business.

New Car Buyers

May 31, 2014

Sale person is great. The managers in the back however are deceptive with many tricks and tactics, back and forth with stupid math and numbers to wear you out. It was the worse car buying experience ever. I will not recommend anyone here and will not come back here again.

Speedbird

May 29, 2014

The dealership, from the outside is beautiful, but when you enter the "showroom", there are only "two" so not really a showroom to speak of and the vehicle we were looking for wasn't one of the two. No problem, we went out to the lot. We were evaluating several different models and the salesperson had to keep running back into the dealership trying to locate keys and move cars around. It look about 90 mins to test drive 3 vehicles ---- really a waste of time. If it were raining or 90+ degrees, would not be looking at cars here. Anyway, the salesperson was doing a good job considering being hindered in showing the vehicles and we actually felt sorry for him. One time he had to go back into the dealership from a distance in the lot several times trying to locate keys and was told incorrect information and could not find the right keys. Upon completing the test drives he escorted us back into the dealership as we were going to see if they could locate the vehicle with the features we were looking for. That's when the experience began to shift and really go downhill. First of all, they sit you on these bistro tables in the middle of the floor surrounded by other tables and people. Absolutely no sense of privacy whatsoever in discussing these details ... and let's face it, when you get down to business and price, you want a little privacy and an area away from distractions.First the business manager strolled by and introduced himself and shook hands. Then he disappeared. Then the sales person left to check their computers to see if he could locate our vehicle and then the business manager returned with the paperwork and tried getting down to closing the deal. It was practically at full price plus they had added in a warranty at DOUBLE the price.. about $1500 MORE than what the warranty normally costs. Guess he thought we wouldn't notice. Then the salesperson reappeared and the business manager eventually disappeared. By no means was this happening quickly... seemed like 5-10 mins would pass each time one would appear or disappear or we would be left sitting by ourselves. I'm sure a sales "technique" --- which really wasn't appreciated.Well, we had done some homework on the internet in looking at prices, so we discussed this with the salesperson and also mentioned that we would be buying a car this week, but not today, because this was the first place we had stepped into. So the salesperson left again to try and locate the vehicle with our options, or so we thought. But this seems to be a well-orchestrated sales dance as in comes character number 3, the sales manager. This person sits down and starts going over the car details and he hadn't even the courtesy to introduce himself or who he was. More pressure and then the salesperson reappears. The SM looked at the numbers and said we qualified for a group rate and came back with another quote that was about $2000 less... but the extended warranty (which we didn't want) was still included in the quote. So they came down on price, but made up for it in the over-priced warranty. Not such a "good deal". We finally left the dealership after being there for several hours completely worn out and with not such a good feeling from being tossed around from manager to manager --- very unprofessional sales environment. Which was a shame for the sales person, but if it were just him, we would've purchased from that dealership.We went to another dealership the next day that had good reviews on Dealerrater and bought a new Toyota. No pressure, key boxes on all the car windows so you could easily and quickly access the vehicles (without wasting time), dealt with the salesperson up until the very end and that was fine when the sales manager, who introduced himself, and was low pressure came in to seal the deal.

Boby

May 28, 2014

I could not have been treated better. I will tell everyone I know this is the place to go. I can't wait till I get my next car! Whatever they are doing it's working. I am a very satisfied customer.

Nicolas - they know who I am.

May 24, 2014

John -used car sale manager confirmed the car is available. When we stop by, Jerry was introduced by John. After 20 min. They said the car is sold or put on auction b/c it was hailed damage. They showed us a diff van, higher mileages and higher price. What a wasted of time. Where are honest salesmen these day.. we'll take our business elsewhere. Just lost your potential customer.

Very Disappointed

May 23, 2014

My husband and I are shopping for a car for our son. He recently turned 16. We went to the lot and were looking at used cars and saw several cars that met our criteria. We were greeted by a girl who looked like she had just got back from the gym. She was in gym clothes. She told us she would get someone to help us and then he proceeded to stay on his phone laughing a short distance away while we waited to get information from him on several cars. None of the cars had prices on them. He did not introduce himself nor did he ask what our priorities in a used car were. All he wanted to know is what we wanted to spend, nothing else. We have a great credit rating and were prepared to buy a used car, sell our car and lease a small car. They lost our business. I was in the selling field for several years and am disappointed in the lack of sales experience of their employees. Maybe their location is such that people just walk in and buy cars left and right. So sad! Sincerely, Very Disappointed from and Old School sales person

Claire

May 12, 2014

Neeli was an outstanding customer service agent. I was thoroughly impressed with her knowledge and professionalism. Because of her winning attitude, I'd use your dealership again and again. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

Jason Manning

May 11, 2014

Mahmoud Naser did a great job! He helped us get a better car with a lower interest rate. He was very friendly and welcoming, and made us feel very comfortable. He went above and beyond!!

charleemorris

May 10, 2014

I always take my Toyotas to this dealership for service. They let me know if I need something done immediately or if something will need service in the future. The price is fair and they are honest.

ButchMarx

May 7, 2014

Took our 2013 Toyota Camry in for regular service, no appointment had been scheduled. Not only were we treated well, the service was done in record time. All of the Texas Toyota of Grapevine employees involved provided the greatest customer service and provided excellent vehicle service work.Our Appreciation, The Marxs

Greg66

Apr 29, 2014

I think you have very good people in your service department and body shop. My service representative was by far the best Toyota experience I have ever had. Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

gabechris

Apr 27, 2014

This dealership will most likely be the one I come to for all of my purchases in the future. No matter who I talk to, they always know how to put a smile on my face and because of that I am extremely happy with my purchase. My corolla was the second vehicle I bought here and I have always brought my car to this dealership to be serviced. I definitely recommend this dealership to any and all prospective buyers.

Laura

Apr 21, 2014

Yes this second service and I have been greeted each time with a SMILING. COURTEOUS service consultant. Dawn has a great personality and has great customer service skills and is very pleasant to speak with. GREAT way to start the day. :) Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

Paul423J

Apr 11, 2014

What a great experience! The entire internet department was friendly, professional and extremely knowledgeable. They stood behind Everything that was communicated to us. I would highly recommend this dealership!!! The entire experience of dealing with these folks was fantastic.

Paul J

Apr 11, 2014

We dealt with the internet department on the purchase of our new car. It was a great experience. The people were knowledgeable, friendly but still professional. I highly recommend dealing with this group when you decide to make a purchase.

ACJan0831

Apr 8, 2014

I would rate Toyota of Grapevine zero stars.Yesterday, I was online looking for a car. With poor credit, due to a lost job 18 months ago and hospital bills due to a heart issue, I knew that buying a car (I was looking at a used car) would be tough, but I make over 6 figures in income, and I knew dealers would overlook bad credit with good income.I filled out a short application online, and then get a call from Toyota of Grapevine. I told the salesperson that I had the worst credit possible, due to a medical issues and previous lost job, and that I have no car now (as our car broke down) and that I did not want to walk to a dealer or catch a taxi if I did not know before hand that I was approved for a loan and car purchase. The sales person had me fill out an application online at their website. He called me back and said that I was approved of a loan, as long as I could put down $2,000.I catch a partial ride to the dealer and walk the remaining 3 miles.When I get there, the same guy I spoke with online and who said I was approved asks me to fill out a paper application, as he says it is protocol that EVERYONE must fill out a paper application even if they filled out one online. Then he comes back, after speaking with his manager and says that if I can put down $4,000 in the next month, he can get me a car. I agreed and said I could get $4,000 in 28 days. Then he comes back and says that if I get $4,000 in 21 days, he will get me a car. He already knew I could not get it in 21 days, so, basically he and his manager tried to set a down payment that would force me not to be able to get the car. #1 The salesperson lied that I was approved for a loan at the $2,000 down payment to get me to the site. #2, I walked 3 miles to get their. These people lied directly to me. DO NOT FILL OUT AN APPLICATION ONLINE FOR THEM AND IF THEY KEEP JACKING UP THE DOWN PAYMENT, IT IS THEIR WAY OF PRICING YOU OUT OF BUYING A CAR THERE SO THEY CAN AVOID SAYING NO TO YOU.. These people are lying and they know it, but cover it up with changing down payment amounts. For someone with a heart condition and someone that is COMPLETELY honest with the dealer before even coming in, this was outrageously deceitful and caused me great frustration. Liars. Do not shop here!!!

AC

Apr 8, 2014

I would rate Toyota of Grapevine zero stars. Yesterday, I was online looking for a car. With poor credit, due to a lost job 18 months ago and hospital bills due to a heart issue, I knew that buying a car (I was looking at a used car) would be tough, but I make over 6 figures in income, and I knew dealers would overlook bad credit with good income. I filled out a short application online, and then get a call from Toyota of Grapevine. I told the salesperson that I had the worst credit possible, due to a medical issues and previous lost job, and that I have no car now (as our car broke down) and that I did not want to walk to a dealer or catch a taxi if I did not know before hand that I was approved for a loan and car purchase. The sales person had me fill out an application online at their website. He called me back and said that I was approved of a loan, as long as I could put down $2,000. I catch a partial ride to the dealer and walk the remaining 3 miles. When I get there, the same guy I spoke with online and who said I was approved asks me to fill out a paper application, as he says it is protocol that EVERYONE must fill out a paper application even if they filled out one online. Then he comes back, after speaking with his manager and says that if I can put down $4,000 in the next month, he can get me a car. I agreed and said I could get $4,000 in 28 days. Then he comes back and says that if I get $4,000 in 21 days, he will get me a car. He already knew I could not get it in 21 days, so, basically he and his manager tried to set a down payment that would force me not to be able to get the car. #1 The salesperson lied that I was approved for a loan at the $2,000 down payment to get me to the site. #2, I walked 3 miles to get their. These people lied directly to me. DO NOT FILL OUT AN APPLICATION ONLINE FOR THEM AND IF THEY KEEP JACKING UP THE DOWN PAYMENT, IT IS THEIR WAY OF PRICING YOU OUT OF BUYING A CAR THERE SO THEY CAN AVOID SAYING NO TO YOU.. These people are lying and they know it, but cover it up with changing down payment amounts. For someone with a heart condition and someone that is COMPLETELY honest with the dealer before even coming in, this was outrageously deceitful and caused me great frustration. Liars. Do not shop here!!!

DmRamirez

Mar 29, 2014

THEY WILL PROMISE A PRICE, THEN SWITCH PRICES, IT WAS EARLY OR LATE,DEPENDS HOW YOU LOOK AT IT, 2 AM. TOOK THEIR WORD. MISTAKE

Lynn Eudy

Mar 23, 2014

I would like to take a minute to thank two gentlemen at Toyota at Grapevine. Their outstanding customer service made our son's first car buying experience amazing. Matt Small and Johnny Funes made the whole car buying experience a good one for our family. Thank you for a great first car for my son. Thank you for going the extra mile. We will be buying more cars from you. Sincerely, Lynn Eudy

Ronald Hill

Mar 14, 2014

Bought a new Tacoma last week and I must say I've never been treated as well as ( at other dealerships ) I was by your dealership, the sales people , service mgr., and finance mgr....everyone contributed to making our first visit and buying my truck a very pleasant experience. Can't say enough about Matt Small , he went above and beyond the call of duty to take care of us. He was very professional, did not pressure us and sold me the truck for a fair price. Kept the truck to have leather seats installed and he would either text or send pictures of the truck during this process. I appreciated that. When seats were installed he brought the truck to my house and showed me how everything worked. Matt , Stephen and John Garcia represent your dealership very well. Takes a lot to impress me but I must say, " I'm impressed ". Bought my last Tacoma from Freeman...their top salesman wasn't willing to give us a fair price so they lost a customer of 9 years. Texas Toyota of Grapevine is my new home. Thank you, Ronnie Hill

relobabe

Feb 19, 2014

We bought our first Toyota Highlander from Texas Toyota of Grapevine in 2008. We were so shocked never had a problem with the car.We went to Texas Toyota of Grapevine to look at the 2014 Highlander, we worked with Corey Burkman, he was fabulous to deal with. Whatever he said he was going to do he did. He was so easy to deal with and we would highly recommend him to anyone. We had our Highlander in less then 9 days. Thanks Corey

52jr

Feb 3, 2014

I have put money down and I am still not driving my vehicle. Informed the salesman that I looked over the numbers and I was not happy with what I was paying for a used car. I informed the salesman that I wanted to wait on the downpayment. He had my debit card info and said he would wait. An hr later $1500. Is missing from my bank account then they tell me it is too late. I was not even there when they took the money!!!

StillFlying312

Jan 6, 2014

My husband and I looked for a long time for our new addition and we were happy to drive nearly 2 hours for the level of customer service, patience, and positive attitudes we were met with at Texas Toyota of Grapevine. Pete Watkins was the guy we did business with specifically and he was really great. He listened to exactly what we wanted, was very knowledgeable and overall made the whole experience less stressful. The whole staff exceeded our expectations. I'll definitely keep my business with them even if they are 2 hours away. Highly recommended!

cmartz

Dec 16, 2013

My husband and I had the worst customer service experience at this dealership! We are in the market for a 2014 Tundra. The dealership knew that we had a written quote from another dealership and they were adament that they could give us a better deal. They didn't have the color of truck my husband wanted in stock but one was on the way. We came to an agreement on trade-in, monthly payments, etc. Three weeks later, the salesman calls my husband to tell him that "his truck" was ready for pick up. We scheduled a time for Saturday to sign the paperwork and pick up the truck. When we arrived on Saturday, they wanted to re-work the deal. Our salesman was even surprised and couldn't explain it. I asked to speak to a manager. We told the manager what had happened. His response shocked me. He wanted to know if we would promise to give them all 10's on the survey if he is able to work out a deal similar to what we previously agreed upon. My jaw dropped. That's all he cared about. If he is so worried about the survey, then he should changed the way they treat their customers. Needless to say, we left. I will tell everyone I know not to waste their time at this dealership!

Love Toyotas just not Texas Toyota of Grapevine

Dec 16, 2013

My husband and I spent several hours with this dealership working on a deal three weeks ago. They knew that we had a written quote from another dealership and were adament that we buy from them. We came to an agreement on a deal (trade-in amount, monthly payments, etc.). They didn't have the color of Tundra that my husband wanted in stock but was told that one was on the way. Three weeks later the salesman calls my husband to tell him his truck is in. We scheduled an appointment for Saturday to sign the paperwork and pick up the truck. When we arrived on Saturday, they wanted to re-work the deal. Our salesman was even surprised and couldn't explain it. I asked to speak to a manager. When we told him what had happened, his reply was shocking. He wanted to know if we would would still rate the dealership all 10's on the survey if he could work out something close to the deal we previously agreed upon. That's all he cared about. Unbelieveable!!! Don't waste your time on this dealership!!

oldag1999

Dec 11, 2013

I bought a 2009 vehicle with 35K miles here in late 2011. At the time of purchase, the finance rep sold me a 4 yr, 60K mile extended warranty on the vehicle. The duration of the warranty was abundantly clear, as I told the rep we were having twins next week, and we discussed how the vehicle would be under warranty until the time the kids were nearly 4 yo. The rep said I would get a copy of the warranty conditions in the mail. I did get a copy of the warranty in the mail, and filed it away, knowing it was covered for nearly the next 4 yrs. A couple of weeks ago, 2 yrs and 3 months after purchase, I took the vehicle in for service, but was denied coverage, as the warranty had expired. The finance rep had filled out the paperwork for "new car warranty" which my car was not, which meant the warranty was only good for 4 yrs from the time the car's end of service date, back in 2009. I would have never purchased a warranty that was already half expired at the time I purchased it. I was baited and switched. Surprisingly, the service reps said "our finance department seems to do this all the time." I went up to TexToyota on Nov 29th, 2013 and talked to Peter, the finance manager to give this feedback. He said there was nothing he could do, since the rep was no longer with TT, and that he was not there to witness the dialogue on the day of purchase. He did offer to pull the original warranty paperwork from their offsite document storage, and that it would arrive no later than Dec 4th, and he would call me when it did. I did not hear from Peter, so I Dec 9th, I called up there to talk to Peter, and Lauren said Peter was not available, and she took my number/email and surprisingly, literally promised me that she would send the original copy of the warranty paperwork within 2 hrs of our morning call. Here it is, 2 days later, and I have not heard back from either one of them. No phone call, no email...absolutely no response. I've written up facebook, yelp, etc and many people have chimed in saying they had the same experiences, but the reviews have all been taken down within a couple days of posting. Probably will here, too. ...Onto the BBB and Customer Protection Division of Texas Attorney General. People need to know they don't do fair business here.

CaliGirl

Dec 6, 2013

Jerrod Hudson was exceptional, professional and made sure I was 100% satisfied with my purchase. He is the kind of salesperson that would make anyone be a repeat customer. Great customer service. Keep it up."

Claudia Gonzalez

Nov 26, 2013

Very satisfied with my whole experience of our car shopping our second time buying here with Toyota of Grapevine and we will continue coming back.

Blake

Nov 20, 2013

Our salesman, Byron Medina, was wonderful to work with. He truly made our experience a great one. We would highly recommend not only this dealership but also Byron! -The above review was posted as a service and with the authorization of Texas Toyota of Grapevine, and the comments and opinions expressed in the review are those of a customer of Texas Toyota of Grapevine.

David

Nov 7, 2013

I went to purchase my new Avalon Hybrid Touring because I was visiting in Fort Worth and saw that they had the one I wanted. Since I had no trade in and was paying cash, it didn't matter where I bought the car and I planned to just drive it home and throw away my return airline ticket. After wasting two hours on a Thursday night and finally getting the car and price I wanted, a new sales manager who I had never seen told me that the price the sale man offered would not be honored. The time delay was in getting the salesman to keep going back and getting approvals during the negotiations. The new sales manager told me that if I wanted the car, I would need to pay list price minus a Toyota rebate. It was over $1,500 more than the agreed upon price. I emailed the general manager the next day as a courtesy to let him know that his sales manager had been rude and cost him a sale. As a person who has owned and operated many businesses, I thought he should know about this person's ineptitude. The phone began ringing and I agreed to come back the next day and purchase the car but at $500 more than the last agreed upon price. I only did that because I liked the salesman and frankly, just wanted to end the car buying experience. I did require that the general manager send me an email with the new price including all taxes and extra fees. I went to the dealership with a check in hand and negotiations completed. The sales rep had the car gassed and detailed and ready to go. One of the features that I aced before buying it apparently does not come with my model despite his assurance that it does. No one really knew much about the car and the sales rep just read the manual but it's the same manual for all three models of Avalon including the more expensive one. My plan was to spend an hour doing paperwork and pick up a friend in Dallas for dinner. It took over three hours to get the car and be ready to drive out. Thankfully, I had the email from the general manager because the finance guy was ready to charge too much tax since I was out of state. Once he saw the email he adjusted the price to that and I wrote the check. Every step of the way was wrong. Avoid this dealership. You can certainly find one more accommodating.

1stToyota

Oct 28, 2013

I found a 2013 Toyota on Cars.com advertised for a good price, so I decided to check it out. The salesperson was very inexperienced and full of sales rhetoric. Of course, I got the " what do you want your payment to be" question right off the bat. I understand that dealerships have a quota to meet, but high pressure sales pitches and hours of negotiations are mentally exhausting. I ended up getting exactly what I wanted, but I had to stand firm and walk away the first day. That may sound easy, but I can assure you that these guys are going to try everything to keep you in the dealership as long as possible. By the second day, I had a lot more leverage negotiating over the phone and was able to seal the deal at my original offer. However, when I got to the dealership, the deal wasn't exactly as described. The sales team had changed the terms and I almost ended up leaving the dealership again. I was able to get everything sorted out by going around the sales manager, but it took another hour. All in all, I stuck with it because I was getting a smoking deal at that point and I didn't want to start all over at another dealership. My advise, buying any new car is a beating and the winner will always the party who can last the longest. This dealership isn't horrible, but it certainly isn't the best. I chose Toyota of Grapevine because it's close to my house and I wanted the long term service convenience. At the end of the day, you're buying the product not the dealership. Don't get emotional about the sales process and don't be afraid to get up and walk out if you're not happy with the deal.

ManojWakchaure

Sep 30, 2013

Freddy and Melissa was too good. Nice experience to buy new Toyota corolla 2014.Thank you guys, Will definitely come to you guys only for future purchase.

Fernando Gonzalez

Sep 24, 2013

This is my firts time I have a easy shopping experience with a car dealer most of the time in the past was a big headache and I was spending all day to have a deal done well in Toyota of grapevine was fast and easy to buy a car I highly recomend this dealership .

R Brooks

Sep 5, 2013

Contacted Jerrod through email regarding a new Highlander, limited edition. Very smooth buying process with great customer service. Overall highly recommend this dealership.

Shauna Grant

Aug 31, 2013

I went to grapevine texas Toyota and got and car. And the salemen was Cedric Johnson. He was a wonderful salemen. If you want a car make sure that you go see him

New Corolla Owner

Aug 19, 2013

I went to TexasToyota of Grapevine to buy a new car because I had gotten a bad deal at another dealership. I got a lower rate and a payment that was better for me. Matt and Raj were very helpful in getting me into a new Corolla. Thank you for helping me!

Happy Mature Female Professional

Aug 16, 2013

I own (owned) a 2006 Avalon Ltd and have been MORE THAN HAPPY with the car. Love it, no problems, plan on keeping it for another 5+ years; and I have owned several Toyotas. However, I am on a fixed income and concerned about fuel increases and the carbon footprints left by everyone. On a lark, I went "window shopping" this morning for either a Prius V or an Avalon Ltd hybrid with absolutely no intention of buying. Just curious. It is now evening and a new hybrid Avalon Ltd is parked in my garage! It was love at first sight/drive. It not only has the bells/whistles I previously had and used, but more. Turns on a dime, drives like a dream and is so quiet. This would never have happened if I had felt sales pressure of any type or was treated in any other manner but professional. My sales agent, Trey McDaniel, couldn't have been more pleasant and helpful. In fact, all the personnel I came in contact with were polite/helpful/professional. Negotiations are never pleasant, but always necessary. I was dealt with in a most courteous manner and I felt the final price was fair to them and met my needs. Because I had no intention of buying, I didn't have my title or extra key, not to mention a garage door opener to my house since I use the programmable built-in opener in my car and do not carry house keys!! Reality hit...I was locked out of my house without my car. Trey followed me home in my old car, programmed the new Avalon opener, as well as nav system and fully explained every other feature. Everyone bent over backwards to make my day a pleasant one. It was a win, win situation for them and me. Construction in the area and on their premises makes it a little difficult in places, but go see Trey if you want to go "window shopping".

Jlobello

Aug 15, 2013

Kiefer helped me find the perfect vehicle for my family. The process was so easy- I even had my two young childen with me the whole time. The place was so nice and clean with friendly workers who were so helpful. This is the third car we have bought here and will always come back!

Ed S.

Aug 15, 2013

I recently purchased 2013 Avalon from Texas Toyota of Grapevine. The model presented to me was not the one I wanted. After speaking with the Managing Partner, I was placed in the hands of an outstanding young man, Matt Small, who took care of all my requests. The car I received is a beautiful example of Toyota engineering -- the Avalon Limited. Matt Small was very helpful in demonstrating all the features and electronic controls, both on the day of delivery, and again , several days later. He took time from his busy work-day schedule to provide clear explanations and answers to all our questions. Every person I met at this dealership was courteous and quick to respond to requests. Edwin Shiller

trinapurses

Aug 12, 2013

I went to dealership at 430 pm on sat.. when I walked someone greeted me immediately very friendly.. The dealer ship was busy but Steven helped me right way...They were very professional and excelent service snd I was able to walk out with 2013 toyoto corolla. .Im so please and will recommend this dealership to all my friens and co workers

Michele Timma

Aug 12, 2013

I went to Texas Toyota of Grapevine and Sales agent name CEDRIC. Great guy, great service, and he even fix my car repair for me for free. I would highly recommend to go there and ask for CEDRIC. Also all everybody there is nice, they work with you to offer you a good deal, low interest and good payment. I went there my credit was not very low but Texas at grapevine worked it out for me. So don't worry about you credit just go there. As long as you have a job that you can pay a car, Texas at grapevine with give you any car of your choice. It a little far from where I live, but I found the driving worthy.

Happy Customer

Aug 9, 2013

We recently traded in our 2000 Toyota Sienna and purchased a 2013 RAV 4 at Texas Toyota of Grapevine. Our salesman, Matt Small, made the experience a pleasant and easy one. Our trade-in price was fair, cost of the RAV 4 was fair and everything went very smoothly. Matt showed us several cars and SUVs and I drove some of them but the RAV 4 met all of my needs. I thought I'd miss my Sienna but I love my RAV!

JLNelson

Aug 8, 2013

I went to Toyota of Grapevine Monday to trade in my car for a 3 year lease and did just that! Cedric and Raj got me into a Camry XLE and were very helpful throughout the process. They made sure that I left there happy (as well as my parents) and even called to follow up with me a few days later. The other salesmen in the office were very friendly as well. Overall, it was a great experience.

Tamara

Aug 8, 2013

After days and hours if looking for used cars we went to Texas Toyota of Grapevine and Raj, L Spooner and Matt assisted and promise we would get a car and as promise at 653pm we were signing a deal for a brand new car with only 8 miles.......THANKS TEXAS TOYOTA of GRAPEVINE!!!!!!

Homer

Aug 6, 2013

Thank you very much for a wonderful car buying experience!

DFW_M

Aug 5, 2013

BUYER BEWARE. I went in to purchase a car and, because they did not have it in stock, I was asked to pay a $500 "fully refundable before 72 hours" deposit to hold the car. They said I would get my car within 1 to 2 days. After that evening, I did not hear from them. I called and emailed to check after 24 hours, but they never got back to me. I called after 48 hours (before Sunday, which would have been 72 hours), and no one got back to me. Since the car was not there as promised, I drove to the dealership and asked for my $500 deposit back. They said they could not give it to me because their Accounting Dept. was not in. I called and emailed, but my messages were never returned. When I called today to make sure I would be reimbursed, I was transferred several times and each time the person on the end of the line was laughing at me, and they still refuse to help me. It's a wonder this dealership gets any business. They are rude. Unprofessional. And their practices are fraudulent. Steer clear. Especially if you are a woman.

Frustrated Customer

Aug 4, 2013

We have visited this dealership two times in the past 10 years. Both trips were very disappointing. The most recent trip was to find two used vehicles for my daughters. After my wife and one daughter spent 3 hours on one day and narrowed down the list of vehicles, I returned the next day and spent 3 hours with my wife and other daughter on a hot evening after work. We decided on two vehicles and were ready to make an offer on both of them. Our sales person, Nathan, had made the shopping experience up to that point very pleasant. Then, his manager got involved. He sent Nathan back with an offer that was significantly higher than the price on the cars. I countered with my best offer for what the two vehicles were worth. At that point, he came out and said that he couldn't sell the cars for that price. I told my family that we were done and walked out. No attempt was made to counter by the manager. The same type of experience was had the first visit. For a dealership that is in the middle of a construction zone and has been for the last couple of years, this type of behavior by the manager explains why we will not darken the door of this dealership again and will strongly recommend that none of our friends do so. (On a side note, we have been in the Coppell area for over 25 years and have lots of friends).

Brett R

Aug 2, 2013

This is the second new car I have bought at this dealership because I had such a good experience there in 06. Just like last time, everything went smooth. I knew what I wanted and called the dealership and Jared Gowens from sales answered my questions about what incentives were available on the 2013 Corrolla. I set up an appointment with Jared to see some cars and he was very helpful to find exactly the car that I wanted and not push to put me in a color I did not want. Also, he did not say some of the lame sales lines I have heard plenty of. After some research online, I knew generally how much I could buy the car for. I had no problem getting a deal that I was comfortable with. Of course there is some negotiating but there was never any pressure. The financing process is a little much because all the warranties, insurance, and car washes and detailings are so tempting, but hey, the finance guys are just doing a job too. One little note, the location is under construction and the sales signs take your around the whole lot. They need better signs out there until everything is done. In the end, I am happy I chose Texas Toyota again. See you guys in another few years. :-)

KC

Jul 24, 2013

My initial visit to this dealership was fine. I called ahead and requested a certain vehicle to test drive that was ready upon my arrival. My sales representative was courteous if not entirely truthful regarding the options available on the make and model I was interested in. It is what happened after I left the lot that I find very disappointing and quite frankly rude. Following up with a customer is good business, I would expect one or two phone calls or perhaps an e-mail from my sales rep. What I got however, was: 1 Phone call from the sales manager to my father's personal cell phone the day after my test drive 2 e-mails to two different e-mail addresses belonging to my sister from the managing partner. What I didn't get: A phone call/message to the phone number I provided An e-mail to the address I provided. My family has bough Toyotas consistently and therefore our contact information is in their system. I find it rude and inappropriate that Texas Toyota of Grapevine saw fit to start harassing my family members rather than follow up with the prospective buyer directly. I'm sorry to say that this experience at this particular location has changed my perspective of Toyota overall and that I will not likely purchase a Toyota now or in the future.

Jen

Jul 22, 2013

I went to Texas Toyota this past week to just look at the 2013 Camrys and get an idea of what I might want and prices. Needless to say I drove off the lot 1 1/2 hours later with one! There was not any pressure to buy, but after how professional the staff was and how informative of the vehicles my salesperson was I felt I was in the right hands for this big of a purchasing decision. They did not just try to get another vehicle off the lot, but cared about spending the time to explain and show me everything about the Camrys. I will say I was nervous about the price negotiation process, but surprisingly there wasn't one! I got the best price upfront without any hassle from them of 'adds' or anything else dealers try to rack on the price. This Toyota dealer is the place to go if your buying a vehicle! Two Thumbs Up!

sharmeen

Jul 19, 2013

I had a horrible experience with Texas Toyota of Grapevine. I was trying to decide between the Honda Insight and the Toyota Prius and found a great deal on the dealership website for a 2010 prius. I called on Saturday 7/13/13 and was told that the car was currently in the shop being inspected so i couldn't come see it that day but made an appointment to come see it on Monday evening. I received a call on Monday about an hour before my appointment saying that the car was unfortunately still in the shop so I wouldn't be able to see it but was promised that it would be available the next day no matter what. I drove about 30 minutes in the pouring rain to the dealership the next day to go see the Prius. I didn't want to test drive it in the rain so the sales associate drove around in the parking lot a few times and explained the car features. We then went back inside the dealership where he asked his sales manager to come talk to us about the price. He informed us the price of the car we'd just seen was $19000 and it had no warranty. The car I'd seen online was $13000. I told the sales manager that that wasn't the car I'd come to see and he told me "you called on saturday. today is tuesday. of course there was the possibility of the car being sold during that time". How could the car have been sold during that time if every time I'd tried to come in and see it, I'd been told it was in the shop for inspection? The manager absolutely no mention of an apology. Throughout this entire process, I'd repeatedly asked the sales associate I'd been in contact with to make sure that the car I was coming to see was indeed the car that had been listed online and he'd assured me multiple times that it was. Apparently none of that mattered once we were actually there. 5 minutes after leaving the dealership, I received a call from the sales associate apologizing for the situation and saying that if we came back in, they would match the price of the car we'd just seen to the car I'd seen online... but only if we bought it tonight because the deal expires at midnight. Even if they had indeed matched the price if we went back in, which i suspect they would not have after reading the other reviews for this place on Yelp, I would never purchase a car from a dealership who does this kind of stuff. This was the worst experience I've ever had at a car dealership and was obviously just way for them bring people in to the dealership and then treat them horribly once they're actually there. We went the same night to the Honda dealership and bought the certified Insight for a much smaller price. I've driven a Corolla for years and never had any problems with it but the service at this particular dealership was absolutely terrible.

qhx1999

Jul 7, 2013

This Toyota Grapevine dealership will go to great lengths to deceive the customer into purchasing their car. The buying experience is repulsive. Do not go to this location to buy a Toyota. The manipulation by the sales representative Francisco Ovalle and sale manager Milton Cordero are not worth it. On Saturday May 25th, 2013, my family and I went to this location to test-drive the Toyota Prius. Francisco showed it to us, and we liked the car enough to consider discussion on a price. However, at the table, he let us in on a little "secret." He told us Camry Hybrid had better price were given a $5000 rebate. He told us no other dealership could offer that much rebate. He could offer us $22,000 for sale price. We said since we hadn't intended to purchase the Camry Hybrid at the beginning we needed to think about it. Later that night, we received a call from Francisco to let us know that they could offer us $21,000 , which the manager had approved early. We thought it was a great deal. We rushed to the dealership again, ready to drive home the new car that day. On the agreement, Francisco wrote to agree final sale price for $21,000 . He had us sign the sheet and give him an unsigned blank check. Then came Milton Cordero , the on duty manager. He sat down, turned on his business charm by attempting to connect with. However, very quickly the mood changed when he said in an exasperated manner that this is a Hybrid. How in the world could we reach the $21,000 mark? He said the $5000 rebate did not exist for the Camry Hybrid. He wanted to show us invoice and renegotiate the price. We told him : "No" .We were deceived for the entire day, right from the start when Francisco told us this lie. We would not have even considered this car at first without the sure fact that this $5000 rebate on the Camry Hybrid existed. Francisco even said from the start that this was "advertised on their website," making this official. We told Milton that $21,000 had approved by the manager according to Francisco's words. , otherwise we wouldn't to come that later to buy a car. We had signed on paper for an agreement for $21,000 and submitted a signed check. The dealership did not honor their word, saying that the $21,000 was merely a "proposal," . Milton reneged this offer and the rebate. In a very confrontational manner, he told us they did not want our business and asked us to remove ourselves from his dealership. There was no apology for lying to us about the rebate. The business strategies to lure us into considering the car was absolutely abhorrent. This dealership will ruin the car buying experience for you. I would highly recommend that you find another location to purchase a Toyota, a great car brand that should not be subjected to this terrible business tactic.

Happy ScionRS8 Owner

Jul 7, 2013

After going to Toyota of Irving and the Toyota dealer in Arlington I decided to make the drive to Texas Toyota of Grapevine. I must say that it was well worth the drive and I will be saving everyone I know the time and suggest the go straight to Texas Toyota. The staff was very welcoming and treated me like family. Dawn was my sales lady and was very patient with my indecisiveness. I first looked at the 2013 Camry in silver, which I liked, but wanted something's little sportier. Dawns manager John talked with me about other available Toyotas/Scions while Dawn went to pull a car around for me to see. When we got outside it was the Scion tC RS8... I immediately fell in love with it! Dawn was very knowledgable about every feature it had: BeSpoke, Bluetooth, USB/AUX, and even showed me how to load all my contacts so I can hands free call people. The negotiation was the fasted part bc there wasn't any negotiation. I was offered the best price right off the bat! The gentleman who did my paperwork was very good at what he does and knows his products. The best part was that he wasn't pushy and let me decide what I felt I needed instead of what he wanted me to get. I will definitely be referring everyone I know to Texas Toyota. My Dad purchased a New 2013 Platinum Tundra that day too!

haquetalha

Jun 22, 2013

This is Muhammad, I was very much disappointed about services earlier but when I addressed issues, they are ready to solve my problems and tinting my car with free car mats, Mr. Kelvin Gentry had done wonderful response and solved my issue, David Garcia also told me that I can cancel my Warranty at any time, so I can cancel it sooner or later and I will get refund for warranty. Kelvin, Garcia, Kristin, and others had done wonderful response and I would recommend people to go there and they will take care of everyone professionally before and after sale. If I do not get right response at the time of cancellation of my car's Warranty, I will re-evaluate my reviews. Thanks everyone Good Luck in your business.

Muhammad

Jun 22, 2013

This is Muhammad, I was very much disappointed about services earlier but when I addressed issues, they are ready to solve my problems and tinting my car with free car mats, Mr. Kelvin Gentry had done wonderful response and solved my issue, David Garcia also told me that I can cancel my Warranty at any time, so I can cancel it sooner or later and I will get refund for warranty. Kelvin, Garcia, Kristin, and others had done wonderful response and I would recommend people to go there and they will take care of everyone professionally before and after sale. If I do not get right response at the time of cancellation of my car's Warranty, I will re-evaluate my reviews. Thanks everyone Good Luck in your business.

Kevin

Jun 21, 2013

Online prices are not the real prices!!!!! Managers and salesperson will add additional thousands of dollars or they will say the online price is a "mistake". Do not go here they charge thousands of dollars above invoice price and they make it impossible to get a good price. The managers are extremely deceiving and believe they are above you. DO NOT GO HERE

Spencer

Jun 12, 2013

Dawn is an outstanding service rep. She makes suggestions for things that might help my car's performance; works well with her tech and is always a step ahead of what my needs are. Best yet, she recognizes and welcomes me when I stop in unexpectedly and NEVER puts down my concerns. I highly recommend her to anyone with a Toyota.

Marlenie

Jun 9, 2013

I sent an inquiry on Sunday evening to TT of Grapevine. Soon after I received an email from the internet manager. He asked me when I planned to come in, I told him, he assigned a sales person gave me her name and made sure I had the direction to the dealership. The next morning I received a call from Shirley my sales person who assisted me in giving me directions to the dealership. The rest is history. I drove out later that afternoon with my Lexus. Very nice experience .

Football Manic

Jun 8, 2013

Sales snakes promise a lot but won't put on paper. I asked several times for agreed p terms and price be put on paper. Funny how the price changed when this happens. Be careful and you might e tester of buying somewhere else.

Beaten Buyer :(

Jun 7, 2013

Once you agree on a price from the car sales snakes, GET IT IN WRITING. Funny how they forget the price if you don't get it written down first. Shop other Scion dealers to make sure they are treating you fair. Sales snakes are high fiving each other as other victims fall to terrible deals. Just watch them, you'll see.

RaiderRed

Jun 2, 2013

UPDATE!! This dealer experience gets even better. I purchased a warranty on this vehicle. Took the car to the Mini Dealer in Plano and they gave me a list of 7 items that needed to be repaired on my just purchased Mini cooper. They contacted the warranty company and they said "we will take this under review as to whether it will be covered since this car was just purchased from a dealer. We feel that this work should have been done by the selling dealer before the sale." The total bill was over $850! These guys are a bunch of crooks! Do not purchase a used car from these guys!I purchased a 2007 Mini cooper with low miles (price in range of $11,300, plus warranty). Within three days lights came on in the car. Took it in for service. In five days from sale a check engine light came on. I spoke with Finance Manager who told me to bring it back in and we could trade for another car. What this basically involved was reappraising the Mini cooper with a trade in value (not what I paid). I selected a car that I saw online for a price of $13,888. They worked up the price which basically looked like this: Price of the car $18,888 (give or take a few hundred and not the internet posted value). My trade in value was $8,000. No credit for any money I paid originally (not in the price of the car, not in my trade in value, nor in cash). They wanted to finance me with a loan rate of 12% for 6 years, (which doubled my payments), where my original finance rate was 6.5% for 48. To say the least, they intended to make much more than $4,000 on this great and generous deal that they were going to do for my unfortunate experience. The Finance manager said they check out every vehicle they sell. Truth is, they can't do any repairs on a Mini Cooper. They farm repairs and tuning to the local BMW dealer. All they did was put on new tires and change the oil and air filters. So much for testing out the used vehicle, like they claimed.While these guys were very friendly, I would definitely think twice about buying from them. The don't stand behind their used autos. They jack up their price to suit their mood at the moment. DEFINITELY, SHOP WITH INTERNET PRICES AND CHECK OUT THE BLUE BOOK VALUE BEFORE YOU GO TO ANY DEALER. Fortunately, I knew enough to walk away from this scam. Perhaps their behavior had alot to do with the fact I was a woman. After all we women do get ripped when getting car repairs and in buying cars. NOT THIS LADY THOUGH!

norwstan_66

May 29, 2013

I went in to check out a specific vehicle that I'd seen on the website. I knew what I wanted and we were able to come to terms. Yeah, sure I wanted it for a little less but who doesn't. They came close enough to my price to make the deal work. And on a follow-up call when we realized that somehow we hadn't noticed that a headrest was missing, Linsey was willing to check it out and help me find the missing piece. I have no problem recommending checking out their inventory and working a deal with him. With any used or new car, know what you want and know what you are willing to pay walking in the door - they actually came in 100 dollars lower than I had texted my wife saying the counter offer would be!

Al Gonzalez

May 23, 2013

Don't waste your time, this dealer's adds are just gimmicks to get you to go in. They have an incompetent staff that tries to get you to come in and then the advertised car has special features and you need to pay extra for it if you want to take advantage of the zero percent financing. Even their Sales managers admits that it is misleading. Don't waste your time like I did over 3 hours of calls and asking for written quotes and the lame excuses of why they can't provide them to you.

W. Bruning

May 15, 2013

We purchased a new 2013 Tundra BX work package truck. SuRin provided excellent and efficient support. We found a new truck that met our needs at the lowest price in Texas, saving us thousands of dollars over any other Toyota dealer in the state.

CarlieWells

May 13, 2013

I would like to say thank you to Greg Stubbs for his exceptional service. I had a very good experience in your service center.

TRDFan!

May 10, 2013

Contacted Melissa Juarez at Texas Toyota of Grapevine and got a great deal on my New Tacoma! They were very helpful at explaining all the options and features of the truck as well as making sure I knew how to use everything on it before leaving after my purchase.

Trini Jones

Apr 30, 2013

I leased a 2013 Toyota Corolla last week & I couldnt be happier with the entire experience, beginning to end. James was my salesperson, Kevin also helped with the deal, & David, in finance, all assisted me through the entire process. They were knowledgeble of their product, worked for the price & payment I wanted. In the end, I appreciate everything, and especially, my new car!!

OmarH80

Apr 30, 2013

This new team was great! I said I would never come back but when I notice there was a different staff I made a good choice to come back. From this point on you will service my car. Thanks for the great service!!

gsf1155

Apr 27, 2013

During the sales process a ZakTek interior/exterior warranty was recommended, When I said I would probably be moving out-of-state in a few months, the finance guy said "No problem, we will work with you". Now I am moving next month, and no one at the dealership will offer me any options other than "That is a non-refundable warranty that can only be used at this dealership."I am out $1200 for 6 months of a 5 year warranty.

clilloot

Apr 25, 2013

Good inventory in stock.Nice dealership and with a good location.Sales staff trying to do the right thing.Deal was quicker than normal.3rd choice for Toyota

MikeBurl

Apr 23, 2013

My service advisor fixed some small problems on the car while we were in the service drive thru. Totally appreciate him doing those small things. The wait for the repair wasn't too bad. It was close to the time they expected to be finished. I will be back for future service.

OscarReyn

Apr 17, 2013

Thank you to the Toyota team! I like my new vehicle. Special thanks to SuRim C. and David B. and everybody else who helped in the purchase of my new 2013 Camry.

eddiejay

Apr 11, 2013

I came to the dealership sold on the product. I knew what I wanted and what I was willing to pay. I ask to speak to a sales manager first. I let Kevin Rucker know what I was after and ask if we could make the deal. He said yes and introduced me to Jason Read. Kevin was instrumental in putting the deal together. In my follow up visits I didn't see Jason again and Kevin handled everything to my complete satisfaction. After taking the car home I found 2 minor defects in the paint. I was given a rental car and my car was repaired. The quality of the repair was PERFECT. Based on my experience so far I intend to use Texas Toyota for all my car needs. Special thanks to Kevin! Edward Abrams

Charles_Bax

Apr 9, 2013

Greg Stubbs is always professional and his honesty is above reproach. Has to be the best service advisor you have. I have recommended Texas Toyota to friends for service of their vehicles. Great Job! Keep it up!

Maria999

Apr 8, 2013

I purchased my Prius after searching eight dealerships. I was fed up to find right person to deal with. Luckily I met Muhammad and he was upfront from the beginning. Even my mom was very satisfied when we came first time afternoon. I was shopping for Jetta and Prius and we decided to go Prius. Not only I like the Prius style, technology n gas mileage, the way Muhammad gave us the reason why we should buy from Grapevine. Me and my boy friend were surprised to see how Muhammad took care of our time and we drove off the car within 90 min.

Lina

Apr 7, 2013

Great customer service provided by Greg Stubbs, he is always very helpful, takes the time to explain everything related to the car repair and options available.

karencurran

Mar 30, 2013

Went to purchase a used Toyota Tacoma that was listed online. We went online and checked Kelley Blue Book for what our trade in was worth and trade in value for our car was $17,817. (Retail Valule was over $23,000.00) We did the Toyota of Grapevine a Trade in offer online certificate and it was only for $16,167.00. We took the certificate to the dealer and a customer was trading in a Tacoma just like we wanted. We talked to the customer and they told us they would have gladly given us $20,000.00 for our car becuase they were looking for our type of car. They said that they had just traded their Tacoma for $21,000.00. We offered the dealer $24,000.00 for the Tacoma they had just traded in $21,00.00 for and said we would accept the certificate offer of only $16K for our car that was worth over $23K. After spending 2 hours waiting on "the process" They offered to sell us the Tacoma for $28,000.00 ($7,000.00 more that they paid 1 hour ago) and told us they would give us $11,000.00 for our car !!!!! This was the most rediculous offer that I have ever heard of we walked out and of course the manager said "wait let me work on it" after he "worked on it" the sales guy came out and said they could give us the $16, 167.00 for our car but that they had to get $28,000.00 for the Tacoma that they had just bought for $21,000.00. We left and will never return to this greedy low ball dealer.

Ben Tuley

Mar 30, 2013

This facility is undergoing a rebuild and it is maintaining its capability while doing so. The service is suburb and Dawn Kolberg is the service representative I have encountered. She is extremely professional, knows everything that has ever been done to my car, and provides great insight into what is happening with my vehicle. Her personality cannot go unnoticed either. She is always full of energy and really enjoys working with people. Her presence brightens up the room making it a true pleasure to have my car serviced at Texas Toyota.

roncaustin

Mar 26, 2013

Absolutely fabulous dealership!!!!! Did a lot of shopping around and they by far were the best deal and most professional. SuRin Campbell our salesperson worked extremely hard for the sale and her management team was top notch. Everyone went out of their way to make us comfortable and satisfied. I would highly recommend this dealership to anyone buying a new or pre-owned vehicle.

Eskridge

Mar 21, 2013

Robert is my go to guy when I am looking to service my Tundra. Always responsive, follows up on committments and if I need to work with another department walks me there, does the introductions to make as productive as possible for everyone. Dealer has always treated me and my family fair, but Robert is the reason I use the Service Department without question.

Richardway

Mar 15, 2013

Dawn, is a great customer service rep got everything done fast. She got the part that I needed and call me to set up for an appointment.

Khawaja73

Mar 12, 2013

Excellent team, very professional and work was completed on time. Bobby addressed all concerns and was very helpful. Thanks for helping. Keep the good work on.

MikeGarz

Mar 11, 2013

Very happy with Greg Stubbs as my service advisor. I will continue to ask for him directly any time I must bring in my vehicle.

TrevJacks

Mar 6, 2013

I don't even live in Grapevine anymore, and I still bring my car back for service (I live in Dallas now). They always do a terrific job!

JoelRod

Feb 28, 2013

I was very impressed with the cordiality of the staff. The customer service is the main reason I keep returning to Toyota of Grapevine. Keep up the good work!

Brandy_luvsJ

Feb 25, 2013

I am very pleased with the service provided as part of this service appointment I had. Special thanks to Hoza for the excellent service and keeping up the promise.

MattCamps

Feb 25, 2013

The service and courtesy I received were beyond reproach. I've been to other dealers in the Dallas area and this location is still the best. My service advisor (Dawn Kolberg) was exceptional in convincing me to return to Texas Toyota for my auto repair. Bobby Eyeington was equally exceptional with his customer service and attention to detail. Combined, they are an excellent team and represent Toyota incredibly well. They are an asset to the corporation and should so be recognized. I'll return.

ojibway

Feb 21, 2013

My service experience with Texas Toyota has been great. Service is fast, efficient, and thorough. Service needs are always explained to me before work is done and it is always done exceptionally well. I would recommend Texas Toyota to anyone with a service need. The employee that my wife and I have most frequently worked with is Bobby Eyeington who exemplifies great customer service. Keep up the good work,Bruce and Mary BakkeGrapevine, Texas

pelliconej

Feb 20, 2013

Promised two or three minor repairs....Could not get call back...Made several calls..Later found hail damage on roof......Do not even drive by this establishment....

rhernand

Feb 19, 2013

Dawn Kolberg is one of the finest Toyota customer service representatives that's ever attended to my car. I've taken my vehicle for service and/or repairs to other dealers in the Dallas area and they don't compare. She's very attentive to details and has a keen sense of auto mechanics, to the extent of helping customers think through their auto service needs. During highway construction affecting their location, I thought of looking around for another dealer, given the tedious and frustrating nature of negotiating traffic in emergent exits, entrances and confusion, characteristic of highway construction. So here I found myself returning to Grapevine where Dawn was most welcome and happy to see me back, once again as a customer. My unique repair problem was shared with Bobby Eyeington who was equally professional in explaining the situation and repair options available. My car was repaired to great satisfaction, on time and well within my budget. It was impressive to see the complimentary and cooperative teamwork among them, giving me great confidence that they indeed cared. For anyone needing referal to two great service advisors, these two are it.

pdatlton

Feb 17, 2013

Greg Stubbs & the Texas Toyota Service Department did a great job! Unlike my experiences with Service Advisors at other dealerships and repair facilities, Greg clearly respected the fact that I like to do some of my own repair/maintenance work and took seriously the diagnostic efforts and observations I had already made about the oil leak problem that was the reason for the visit. I particularly appreciated that the Service Department also did a thorough assessment of the entire vehicle and that Greg promptly emailed me a detailed report of their findings and recommendations. That made it easy for me to identify which of the additional problems I felt I could handle myself and which I wanted the Service Department to handle. In discussing the additional problem items noted in the report, Greg was very respectful of my decisions about which items I wanted to handle myself and which I wanted the Service Department to address and he provided very useful additional information and perspective about which of the items required immediate attention, which could be postponed, and what alternatives might exist to more economically address some of the issues. This constructive and very collaborative approach is a "Breath of Fresh Air" in the auto service industry and engenders immense trust and confidence that makes me look forward to bringing my vehicle back to Texas Toyota for any service issues whatsoever. An excellent experience.

Very Dissappointed

Feb 15, 2013

Called them up to ask about a CPO 2011 Camry, the Used Car Director checked and said it was available and told me to talk to their internet manager Phil Watson. Called Phil and asked him again about the car, told me to come in. After driving about an hour, he greets me and tells me the car I am looking at has a blown engine. I ask him if he has seen the ad and this is a CPO car, he says they made a mistake. What a lying salesperson. STAY AWAY

Jurow1

Feb 14, 2013

Even with construction nightmares on 114 and the remodeling the dealer is going through my service was still done sooner than I expected and the waiting room was nice. The staff seem to be very friendly even though their workspace is very challenging.

atank32

Feb 14, 2013

This is my second car to lease from Texas Toyota and the primary reason that I came back is because of of the service department. Will be looking to get my third this September.

WillMorr15

Feb 11, 2013

I would like to say that my experience at this dealership was a pleasurable one. Robert Moran, the assistant service manager, took plenty of time explaining the necessary repairs and future preventative repairs. I literally drove off the service lot with a brand new engine. I have had nothing but great service from my 2002 Toyota Tacoma and it was time to invest a little money back into a reliable vehicle. I plan on having my vehicle solely serviced and repaired by Texas Toyota. Thank you Robert Moran for taking the time to explain everything to me and for your patience and honesty! Truly exceptional experience!

Jeremy_Says9

Feb 11, 2013

As always, Robert Moran provided exceptional, professional service - and as always I am completely satisfied with Texas Toyota of Grapevine - I have been a customer since 2001 and never have had anything but a pleasant experience with sales and service departments.

SteveGra54

Feb 5, 2013

Joseph Saunders is my service advisor. I always feel like he really cares about taking care of me. That is why I continue to go back to Texas Toyota of Grapevine's service department. Thanks Joe!

jbugar

Feb 2, 2013

We have purchased or leased four vehicles from Texas Toyota. The primary reason for our return to this dealership is their service department. Their customer service is second to none. I have been, and will continue to be, loyal to my service advisor (Greg Stubbs) and Texas Toyota.

StevenLang

Jan 30, 2013

Greg Stubbs provides excellent customer service. Very professional staff - this was my first time bringing my vehicle to serviced. I was very impressed. Positive reference to all my co workers and family.

Jojobirdy

Jan 28, 2013

I love the service I get at Texas Toyota of Grapevine! I'm always in and out in a timely fashion! Everyone is friendly and knows their job! Thanks for taking such good care of me and my Corolla!

dklemencic

Jan 22, 2013

Outstanding customer service. Robert Moran was a wonderful service writer who to the time to go over each repair and preventive repairs with my 2002 Toyota Tacoma. I drove off the service lot with a brand new vehicle. Very Satisfies with the service staff! Truly Outstanding!

GlendaAbdelkarim

Jan 16, 2013

Dawn Kolberg is a super person always goes above and beyond her duties to help us, she is very professional, and friendly. Wait time is always acceptable. Very Pleased with Texas Toyota as a whole.

ykeller

Jan 15, 2013

This dealer sent out a flyer encouraging me to get an estimate for my car. In return for my time, I was promised a gas card. While my car was being assessed, Chris took me around to look at the cars available for sale. The only criteria that I had were that it had to be a white, compact SUV. There weren't any on the lot at that time, but we spent an hour looking at other choices. I wan't going to be sold on something that I didn't want, so I concluded my visit. Chris told me that the DM was in a meeting, so I couldn't get the gas card promised, but if I wanted to wait until he got out of his meeting, I could. I waited an hour and then gave up. Chris told me that the gas card would be mailed to me. After a month, I called to find out where the card was. Chris told me that he would have it sent out right away. Four months later I'm sill waiting. This is one of the reasons that car salesmen have such a bad reputation.

Lyntex

Jan 15, 2013

I have been a customer of Texas Toyota of Grapevine since 2001 and have always been completely satisfied with their professionalism and respect and valuing of their customers. This applies to Sales and Service. What has kept me a customer is the quality of their staff in all departments and the superior quality of the service department from mechanics to service manager. I have never seen a dealership who has been so consistent with providing excellent quality of service and customer relations.

getawaysticks

Jan 3, 2013

We bought a brand new RAV4 from this dealership, expecting Toyota's quality and reliability and that they would stand behind their brand. Instead, we got a car with a terrible odor that emitted any time you had to hit the gas (that they had told us would go away at a few thousand miles). It was like rotten eggs, and was strong enough that it would turn your stomach. We brought the RAV4 back to the dealership half a dozen times. They did some test driving, and fixed a couple small things, but they wouldn't replace the one part that the Toyota Service Bulletin told them to replace (I guess that part was too expensive). We had to eventually call Corporate to get them involved. Corporate had us go to another local dealership, I guess they were aware of Texas Toyota's incompetence as well. The other dealership replaced the part immediately, and the car was fixed. All in all, we drove our "brand new" car with a horrible odor for about 2 years before it was fixed.

Ron Linkous

Dec 31, 2012

I have utilized the service department at Texas Toyota since purchasing my Tacoma when it was new back in 2005. The overall responsiveness and attention to customer service keeps me returning for my vehicle maintenance. Gregg Stubs has been my assigned service adviser since my purchase and he is truly outstanding at his attention to detail and continuous effort to ensure customer satisfaction with the service experience. Due to his efforts -- even when Texas Toyota may not be as competitive as a competitor on items such as tires and batteries -- I still buy them from Texas Toyota.

MoreheaP

Dec 24, 2012

I brought the car in for its 50K service interval. A nail was found in the tire and fixed for free. I asked about the power window. They told me what was wrong with it, gave me an estimate ($500), and advised me that I should wait for a while to have it done as it wasn't necessary yet.

nyousuf

Dec 23, 2012

We saw a used Japanese luxury sport sedan for sale here and called ahead to make sure it was still available before driving out 25 miles. The sales woman confirmed that the car was still available so I told her we would be there between an hour to two hours. Once we got there we were greeted by 5 different people including the sales woman I had talked with on the phone. She greeted us and then left us with some other woman who took our information and then went to get the keys to the car. She came back and told us the car was sold, but they had a luxury non-sport sedan for sale. We did not drive all the way out there to buy just anything, we were looking for something specific. The sales woman continued to ask us what we were looking for and WHY. They also brought out their sales manager who tried to sell us a Mercedes, and then a Ford Mustang!! That's a far stretch from a luxury sport sedan. I did not appreciate the inconsideration of our time and the fact that they wanted to sell us something we weren't looking for. We left Toyota of Grapevine and went straight to Lexus where we bought our car. It's worth paying for good service (at Lexus) and working with sales people who didn't lie to us (at Lexus).

Apache

Dec 18, 2012

Went there looking for a specific 2012 Camry,when i reached there they said car is still available and they are not able to find keys of car and made me wait for hour. After sometime their manager came and apologised stating that they are cutting new keys for the car and it will be done in 10 min. Another 30-40 mins passed by and still they were not able to get keys. Then out of blue the sales person came with bunch of keys stating specific car which i was looking for is sold and they have something else. I asked how is possible as no one drove the car(i was standing next to car). Sales guy replied 'some one put deal without driving car'. I was surprised how can they sell car to anyone and making me wait for the same. I asked them to show me the BOS(Bill of Sale) as i have been in this situation before as well. They had no answer. They started countering by saying they are giving me good trade in value for my car..blah blah. I sticked to my argument and asked them to prove me deal was done. Then i realised they are doing the same CAR DEALER TRICK(They put up dummy deals(TOO GOOD TO BE TRUE) on internet, to get customer on their showroom and then make some excuse about the car being not available. They start showing you other cars which are from auction lot and try to convince that it is good car. If you look at their specials currently going on you will surely find dummy deals)

JoshField4

Dec 7, 2012

Robert Moran was extremely gracious and helpful. He took care to remind me that my 2-year warranty had expired and also about the tire warranty that I still have. He also indicated in detail all the billing costs and the work that was done on the car. Overall, a very enjoyable experience.

chancock6

Dec 4, 2012

I bought a 2010 Prius two years ago and I love it. It gets over 50 miles per gallon and always runs so smoothly. With gas prices today, I don't know why everyone doesn't have a Prius. Every time I've returned to Texas Toyota of Grapevine for maintenance, state inspection, etc., everyone has been so friendly and helpful. I highly recommend getting a Prius and I definitely recommend that you get it at Texas Toyota of Grapevine.

DManz125

Dec 2, 2012

I just found this site, so I am a little tardy in providing a review. I will not waste very much of my time as I have wasted way too much of my time already with these people. I want to warn anyone interested in Texas Toyota of Grapevine to run as fast as you can. Their internet pricing and commitments online are only proposed to get you in the door. It's not real!!! The pricing online was no mistake!!! They had multiple Avalons with the exact same options (only different colors) with the same exact price. I almost felt bad for the Sales person as he seemed aware of the pricing con job, but needed his job. It seemed like it was agonizing him, right up to the point where he claimed "all dealers advertise this way". I guess they con their employees as well!The experience was so bad, I have to wonder if the positive ratings on this site are fabricated by sales and management that work there????To make a long terrible experience short, There is a happy ending! We went to another local Toyota dealer. I explained the experience we just had and received an apology from them to protect the Toyota brand! They did not have the Avalon we were looking for, so they bought the exact car from the shysters at TToG and sold it to us slightly above the fraudulent pricing TToG had advertised on their website. We were happy to pay the additional $300 rather than the $4,000 more TToG was trying to get!!!!!I did send an email detailing my experience to the dealer management and ownership. As expected, no response.If you choose to purchase from these guys....Beware and Good Luck!!!

txpapa

Dec 1, 2012

All of my interaction with the employees of Texas Toyota of Grapevine have been excellent. From the Sales staff to the Shuttle drivers everyone has been very courteous and have shown a deep concern for my satisfaction. The Service dept. completes the work in a timely manner and with professionalism. They answer any concerns I have and go above and beyond to ensure the job is complete and I am satisfied with the experience. The Shuttle drivers are on time and very helpful in getting me to and from the Dealership.In an era when a lot of business treat customers as a number it is refreshing to be associated with a Dealership that still puts the customer first. I highly recommend Texas Toyota of Grapevine when purchasing a vehicle and getting your existing vehicle repaired or routine service.

rhbtexiowa

Nov 29, 2012

Hoza Scott is awesome. Hoza provides exceptional customer service. He is knowledgable, friendly, and goes out of his way to ensure my service experience is always exceptional.

Ricky J Nelson

Nov 20, 2012

Joe Saunders is very cordial and thorough in his handling of Service Requirements. I would say a real pleasure to deal with and helpful in every way!

Edd Ian

Nov 17, 2012

They have the best customer service and product specialist. They go above and beyond and the new management is phenomenal! I would encourage EVERYONE to trust Toyota of Grapevine with your business! Five stars!!

scott

Nov 17, 2012

Texas Toyota called me in September and told me they could take my 2011 Tacoma and put me in a 2013 for the same payment or less. After almost two hours of negotiation I agreed to pay about 30 bucks a month more. Texas Toyota called me after 2 months and told me that my new truck was in. All through the order process and pre-sell I was told it would be exactly like the one I have except a 2013. When I got to Texas Toyota of Grapevine I quickly saw it was not. The over fenders, grill, front panel and door handles were black instead of the color of the truck. There was no back up camera or fog lights and I don know what else, but it was not like the truck I have. I told the salesman OK the black looks kind of good on a silver truck and I don ever remember using the fog lights but I wanted the camera. The salesman went to his manager. When he came out they wanted 900 bucks to put the back up camera in. They knew what I had because I bought it from them. They were trying to give me less truck and they knew it. When I called the sales manager out on his lie, he tried to put it back on me by showing me the pre-sell sheet they had given me.

mustangracer

Oct 25, 2012

The used car department was very helpful. They had the 2011 mustang I was looking for, and had a better deal than the ford dealership next door. I found the car online, and it was exactly what I wanted. Test drove it, fell in love. Worked numbers with Zach and I'm very happy. I would go to texas toyota again if they have the car I'm looking for.

Travis

Oct 22, 2012

It is very annoying trying to get in and out of this dealership. There is construction everywhere, but it's not entirely their fault. 121 and 114 are messed up all over right now due to the road work, but the dealership itself is under construction too. That being said, if you can look past the construction mess surrounding you can have a pretty good experience buying a new Toyota. I bought a new FJ cruiser for my wife for her birthday (it was a surprise). I started shopping online and found a red one I knew she'd like. When I got to the store, I gave Caleb the stock number and we test drove the vehicle. I spoke to his manager to work on price, and we came to an agreement with very little back and forth. It didn't take long before Brad went over my paper work with me and I was on my way. My wife loves the new car and I got a good deal too. I'm just glad I don't have to get stuck in that traffic again any time soon. I would do business with them again, I just hope they get their construction out of the way!

camry buyer

Oct 20, 2012

Despite being under construction, toyota of grapevine still knows how to take care of business. Last time I came in for service they made an offer to buy my corolla, and after talking it over with the wifey I decided to move on it. I spoke with Jacob about buying my corolla and he offered me more money than they initially told me a few weeks ago. I decided to upgrade to a Camry, and Dawn helped me find a nice SE. Overall I'm happy with the purchase, but it's a little cramped in there. Hopefully they get the construction done soon, but I would still recommend them to anyone looking for a good deal.

Jsleigh

Oct 19, 2012

I found the particular used car that I was looking for online. Filled out the online info, received a call from the Internet sales manager fairly quickly. We discussed the details about the car and I informed her that I was about to drive almost 2 hours to buy the car if it was as she said. I even asked her if she would mind taking a walk out to confirm that the car was there and available. She said it was, so I came. When I arrived I was told the car did not pass their 100 point inspection so it was auctioned. I will avoid high volume dealers from now on.

Checking Car

Oct 6, 2012

Terrible customer service, thats all i can say. I went to check out a camry. I told them what price I can afford and when i get there after an hour drive, both salesman and the sales manager were not there. I talked to another gentleman who was nice but then he brought this Finance manager Zach who was just treating me like i am coming off street and asking for $5 dollars to get a meal from Mcdonald. Aweful, will never go and recommend anyone.

Casits63

Sep 1, 2012

Bought a new tundra from Texas Toyota. This was the least amount of time I've ever spent in a dealership. Dawn took great care of me and my family, we were in and out before we knew it and got a great deal on my truck. They even threw in the tint for no extra charge!

Bethom

Sep 1, 2012

My husband and I walked in the dealership at 8:40PM. I thought they were going to try to rush us out but it WAS the complete opposite. Patrick Estrada helped us in the new car dept. They were honest and upfront with a genuine demeanor. It was the easiest and most pleasant vehicle purchase experience I have ever had. My husband and I walked in with a price in mind that we knew was fair and the first offer Patrick came with beat that price! Toyota of Grapevine has a GREAT team servicing our community!

Bethom84

Sep 1, 2012

I love my new Sienna from Toyota of Grapevine. After being unable to agree on price at another Toyota dealership I stopped by Toyota of Grapevine on my way home. I was promptly greeted by a young lady who introduced me to Caleb. The woman who greeted me brought me cold water and kept me company while Caleb pulled around a sienna for me to test drive. I drove a few siennas, found the one I liked, and it all boiled down to price. Caleb's manager Doug sat down and went over my payment options for each of the siennas I drove. We finally agreed on a price I was comfortable with on the sienna with the leather package I wanted. The finance process was much faster than my previous experiences at other dealerships. I will come back for my next Toyota as well!

danchan73

Aug 31, 2012

I had a great experience at texas toyota. Gianni was my salesperson and he was very easy to work with. I set an appointment to test drive a mustang on the phone with Britney, who introduced me to Gianni when I got to the store. The car was already pulled around when I arrived. Overall I'd say this was one of the better experiences I've had buying a car if for no other reason because Gianni kept things moving. I was never left sitting alone for more than a couple of minutes, even while they were looking at my trade and getting me ready to go into financing Gianni was attentive and helpful. I would definitely come back here when its time for another car as long as they have what I'm looking for.

jthompson23

Aug 31, 2012

Texas Toyota has the best service department I've ever dealt with! I can't speak for the sales side, but I go here for the regular maintenance on my Toyota Tundra and they always take great care of me. They are always fast and friendly, Dawn is my regular advisor!

TacoDriver

Aug 30, 2012

I have been a long term Toyota owner and have purchased from 3 different DFW dealerships; my experience at Texas Toyota of Grapevine has been the best by far. My last Toyota purchase from a Dallas Toyota dealer was borderline fraudulent. So, my expectations where low when I stepped onto the lot based on my last experience. The sales person at Toyota of Grapevine was professional, pulled the inventory I asked to see, stayed out of the way but was available to answer questions. The sales person got my offer approved, presented me with the exact offer discussed with the added Toyota care package (a bit annoying, but I can understand why they do this). On my instruction promptly removed the Toyota care and the offer was accurate to cent. The financing was longer than I would have liked, but my truck was just getting out of detailing when we finished so it didn impact my overall wait. Given the so far positive experience, I decided to test the dealerships commitment to customer service by accepting a verbal commitment by the sales person and finance manager instead of insisting on a written work order for some minor changes I wanted done to the truck. I was contacted the next business day by the dealerships customer loyalty representative inquiring when I would like to drop the truck back off to have the service completed. She setup a rental car, contacted the service manager, and made the arrangements. It has been a month since the purchase and I have noticed an annoying loose trim piece. I sent the customer loyalty manager an email after work (around 9:00 PM) and received a response back within 30 minutes. They took care of the issue on the first request, and I could not be happier with the purchase or service level. Texas Toyota of Grapevine has set itself apart from any other dealers I have worked with and will continue to get my business. I would highly recommend this dealership to anyone. Sales Rep was: Dawn Finance Manager was: Brad Customer Loyalty Manager was: Ashley

JesseS

Aug 20, 2012

After a week of trying to find the right car I ended up with Texas Toyota and I'm extremely pleased!! The attentiveness by the staff was superb but, not pushy. The financing department really worked magic on my behalf to ensure I was going to walk out a happy customer with no regret on my purchase. I will be the first to say I am very hard person to please but, this place changed that and I'm certain they could change someone's else's car buy experience! Shout out to my sales agent Dawn and my financing manager Brad!

CINDY SELF

Aug 18, 2012

Absolutely the worst car purchasing experience I've ever had, or can imagine for that matter. .........A Prius was my choice and after looking at Robbins Toyota I had to leave Texarkana to work in Dallas for a week. hoping to get the best deal possible I stopped by Texas Toyota at Grapevine. Doug Holmes, the sales manager and I continued to text each other discussing the car deal even after I returned home to Texarkana. Doug sent me a text pic of the invoice and his final offer including 13500 for my trade. Since Texas Toyota offered me 500 more for my 2008 Honda CR-V and a fixed finance amount on a Prius 4 after trade of 14,300 as apposed to 14,500 at the Texarkana dealership for a Prius 3 with added leather package, I decided it was worth the extra 200 to drive to Dallas and purchase the Prius 4. Doug tried to get me to send him a cash fax of $500 to hold it until I could get to Dallas and I am so glad I didn't. I was afraid to do that especially since I had read several bad reviews about the dealership, so I stalled a few days trying to decide what to do. By Wednesday I called and asked if thecar was still there and if he would still honor the deal we had agreed upon as written up on the invoice he had sent me. He said the car was there and to come and get it. I told him I was coming after work that day and couldn't leave till 4:30 pm.. I texted to let him know that I was leaving Texarkana and then again when I got into the Dallas area. When I arrived another salesman began to get the deal rolling. After waiting over an hour he comes in and asks me to tell him one more time what the agreement was. I reminded him. After another hour he comes to me with some paperwork and says "you are not going to like this"..and tells me that there had been a mistake - they could not possibly give me 13,500 for my trade, that my car was only worth 9000. He showed me a paper where teh appraiser had written down 15000 miles instead of 115000 and used that as the reason to renig on the original deal. He said he worked hard and got them to give me 10,000 but that was as good as they could do. I became irrate and he eventually called a financial manager out to talk to me who tried to discredit me by saying noone had appraised my car when I was there before - I told him that they had taken my car in the shop and came back telling me they could give me 13500. He said it was not appraised - I guess he though I had made it up. I I was so upset I forgot the other man had just shown me the appraisal paper a few minutes before. (By the way, the NADA for my car that I looked up online with the 115000 miles was in line with what he offered me) - where did the 9000 come from all the sudden? My friend and I had taken off work early (vacation time) and driven all that way just to find out we had been lied to. I asked to talk to Doug the original salesman and was informed he was not available. Funny, he had been answering my texted day and night the last week - no problem getting him then. I told this manager that I guess I was partially at fault for trusting them after reading the reviews and blogs, and he proceded to tell me they had new ownership and managers and didn't do business that way anymore. I told him I begged to dissagree after this experience. I have never been so humiliated and left totally disallusioned with the dealership. Fortunately, for Toyota Corporation, I did not take this experience out on them but returned to Robbins Toyota in Texarkana and they honored the price they had given me previously (including 13000 for my trade). I still get mad when I think of Texas Toyota telling me my car wasn't worth more than 9000. Texas Toyota at Grapevine gives a good company a bad name. They are shysters, cheating honest individuals! I was offered gas money for my trouble? i wonder what price they will eventually pay for the lame promises they make? Honoring their original promise would have cost them less in the long run. I know those guys were laughing as we lrft, smug in the thought that they had gotten the best of me, but I don't think they will be laughing for long. I truly believe Toyato to be a World Class Corporation and that Toyota would be very unhappy to be represented by Texas Toyota at Grapevine if they knew the shenanegans going on there. Hopefully Toyota Corp will hold this dealership accountable. They know that the number of sales obtained by these unethical means will not outway the negative repercussions as a result of their unethical business practices. They truly live up to the "car salesman" image - anything to make a sale. My friend left Hampton, Ar and we left Texarkana at 4:30 for Grapevine, arriving there at 7:30 pm. We left the dealership at approx 10:00 pm not getting home till after midnight. You offered us compensation - at per diem rate you owe me $387 just for gas. That's not counting the 2 hours Robin took of vac to leave work early enough to get here to ride with me. I took 4 hours of vacation time in order to leave early enough to get there prior to closing. Robin traveled 100 miles to Texarkana and we traveled an additional 198 miles to the dealership. I figure the dallas per diem rate of .65/mile for the 298 miles one way times 2 (596 round trip) to come up with the $398 and that's not counting the 6 hours of vacation or the drive time of another 7 hours. I want restoration or I'll post this on every review I can find and the BBB as well. Texas Toyota will not change until they are held accountable for their actions. I apologize to anyone this might offend that isn't unethical working at thte dealership but am sorry for you for working at a company that allows such actions.

Tsonny

Aug 13, 2012

Great shopping experience. I live right next to Vandergriff and will not give them my money. Also we went to Don Davis who adds a bunch of stuff to their cars that you dont want. Then I found Texas Toyota where we bought our New Scion. Steve was great and everyone there there was very helpful. I would highly recommend going here and speaking with Steve.

Hatichoode

Aug 8, 2012

After a week of trying to find the right car I ended up with Texas Toyota and I'm extremely pleased!! The attentiveness by the staff was superb but, not pushy. The financing department really worked magic on my behalf to ensure I was going to walk out a happy customer with no regret on my purchase. I will be the first to say I am very hard person to please but, this place changed that and I'm certain they could change someone's else's car buy experience! Shout out to my sales agent Dawn and my financing manager Brad!

Very Unhappy

Jul 21, 2012

We were patronized and lied to by the used car sales staff. They were caught in a lie and the tried to pass it off as a minor indiscretion. I refuse to do business with untrustworthy people. I would rather drive a car without air conditioning in the summer than buy a car from these people. STAY AWAY!!!

Ester2012

Jul 18, 2012

Went through the Costco auto program. Not very responsive. the costco deal is $200 below dealer invoice. I check with several dealers in the area, confirmed with Kelly blue book what the dealer invoice was, and these guys said their invoice was $2,000 higher than the rest. when I confronted him he just said that the other dealers were dishonest and that it would be a bait and switch if I went some where else. I went to Pat Lobb in McKinney and it was a fine experience, same car nearly $2,000 less than the "costco" program this dealer was offering.

Toyota Enthusiast

Jul 14, 2012

I have waited couple of years and multiple visits to this dealership before writing this. They sometimes come up with good deals, but after you buy the car, you will be treated very differently. First I bought a low mileage pre-owned car and took the 100,000 miles bumper to bumper warranty. My battery died after one week . When I called them, the first thing they said is the battery is not covered under warranty. I had to fight with them for replacement. I was idiot enough to trade in a brand new car after two years. This time because of their ignorance my tire pressure sensor didn't match and I had to fight restlessly for two months to get that changed on a brand new car that I just bought with absolutely no fault at my part. Next time I went there for an oil change, they took 2 and a half hours to complete that. The next time I went there for a service and requested a shuttle, they said there is a 15 mile limit so they cannot go to my house which was 19.5 miles far. Even though when I scheduled the appointment, the person said I am arranging a shuttle for you, and never mentioned anything about 15 miles. I have heard similar stories from cousin who unfortunately also happen to buy a car from them. I have decided to print this writing and hang on my wall so that I don't make the mistake of buying from them again.

Noneya

Jul 10, 2012

It has problems check it out at Land Rover before you decide to buy!!!!! Don't buy a Range Rover here you will regret it!!!

RutyFred1974

Jul 7, 2012

Not my first time to purchase a new vehicle, but my first time to purchase from Texas Toyota. Couldn't be happier with the treatment I received from Doug. We had negotiated the price over the phone and when I arrived at the dealership I test drove the Tacoma and it was exactly what I was looking for. They honored the price we had discussed on the phone and I was in and out in just a couple of hours. They were great to work with!!!

johnchartley

Jul 2, 2012

My granddaughter, a recent college graduate with a new job, had to have a car, the only citeria was that it be a Toyota, and the price be extremely reasonable. Wesley met us when we arrived, understood immediately what we needed, directed us to several autos, pointed out features and answered all our questions. After a couple of test drives she decided on a particular car, and the negotiations began. It was amazing how we were treated: no pressure, no hurrying (and this was a Saturday, last day of the months, and dealership was packed). We were introduced to the sales manager and the financial services manager, and they all helped to get her where she needed to be (obviously they wanted to sell a car and make a profit - thats why we were all there). The point is that everyone had one goal in mind: sell her a car and make her a long-time customer. They succeeded.Wesley Wells and Bradley Gibson earned our trust and gratitude.

Taurus2142

Jun 13, 2012

After a week of trying to find the right car I ended up with Texas Toyota and I'm extremely pleased!! The attentiveness by the staff was superb but, not pushy. The financing department really worked magic on my behalf to ensure I was going to walk out a happy customer with no regret on my purchase. I will be the first to say I am very hard person to please but, this place changed that and I'm certain they could change someone's else's car buy experience! Shout out to my sales agent Dawn and my financing manager Mike!

TaraMM

Jun 1, 2012

Not the first time to purchase a new vehicle, but my first time to purchase from Texas Toyota and couldn't be any happier with the treatment I received from Darrel and Melissa. We had negotiated the price thru email and so when we arrived at the dealership we test drive the van and it was great. They honored the price we had talked and we were in and out in an hour. They were great to work with!!!

What a waste of time!

May 29, 2012

Would never recommend this place to my worst enemy! !! Run away as fast as you can. They feed you with nothing but lies! Got a car there that I was forced into because they came with all kinds of deals after I told them I didn't want it and to give me back my car. They said oh its already sold and we don't know who has it. Which was definitely a lie.

charley28

May 9, 2012

horrible experience, employees had attitude and were very slow and unorganized. we were at the dealership all day and they ordered the car my husband wanted and when it arrived it was the wrong one. we had to fill out the paper work twice and return to the dealership a second time to sign another paper they forgot to give us. horrible experience and waste of time, will not buy another car here ever...don't waste your time with this dealership, go to a decent one.

Busy person

May 4, 2012

It took a 70+ minutes to have my oil changed. I originally asked for just an oil change, but the service manager immediately wrote up a higher priced 5,000 mile service which included work and cost I didn't want. No coffee in service area but found some premium coffee in car sales area. The service manager was polite.

First Time Car Owner

May 3, 2012

I am a first time car owner and recently had a rude awakening to the realities of car ownership. Originally, I went to Texas Toyota for repairs because it was closest to me, but I'll never go anywhere else after my experiences. They were great at walking me through the problems with my car and went over and above in customer service to make sure that I was knowledgeable in the reasons for why the repairs had to happen and what to expect in the way of costs. There are not enough words to say how amazed I am at the quality of dealership that is Texas Toyota, especially in comparison to the many others I've visited in DFW.

rayir

Apr 23, 2012

On more than one occasion, wasted my time because they advertise cars that they do not have. Even with communication with them, they pull the bait and switch. One of many who believe that customer time and respect is not their problem. More along the line of get them in the door and we will sell them something.

Red Prius

Apr 19, 2012

I took my car in for its annual maintenance. They finished up early and my car was serviced thoroughly! Fast, friendly and professional service.

fj lover!

Apr 16, 2012

honest and excellent customer service...I have stayed with these professionals for four years.

tom_v

Apr 3, 2012

After 50,000 miles any car will have its share of wear and tear. That's why it was noteworthy that the dealer not only washes your vehicle after your service appointment, but spoils you with a free detailing as well. That extra touch makes all the difference, especially when they turn around the service in the time quoted.

Dad with driving children

Apr 1, 2012

I've purchased or leased three cars from Toyota of Grapevine and highly recommend them as a source for a new or used car. As with any large purchase, do you homework before you go, decide what you're willing to pay for the car, and then work the process with their sales team. They will make it happen for you. I've dealt with Ryan Moore on my last two purchases. I will only deal with Ryan because he has been willing to take any offer I've made to his management and do his best to meet my deal.

Surprised my husband

Mar 31, 2012

I surprised my husband with upgrades to his car. Dago Cortez worked with me with the time restraints I had and got it done under the cost I was first quoted! I had A wonderful experience there! I can't wait for fathers day!! Lisa Brooks/Flower Mound Tx

AlmostBrady

Mar 27, 2012

I was.referred by a friend and told to.ask.for.Patrick..he was knowledgeable.and.friendly... I was unable to.purchase because of my credit .. but it was still.a good experience because he was so.helpful..

Cash$

Mar 24, 2012

I recently visited Texas Toyota just browsing... I ended up leaving with a brand new Tundra... My car salesman Patrick made everything go smooth and quick... I highly recommend this place!!

Kitten8176

Mar 22, 2012

I don't care for the whole process of buying a new car. But if you are going to buy a toyota i would recommend this dealership. Our salesman was Drew Nowak. No preassure quick service. He answered every question. I have also brought my vehicle in for service several times. They were excellent and fast

Elvis

Mar 22, 2012

I have been coming here for 6 years now. I live in Grapevine and have purchased several vehicles from this dealership. I recently purchased a new vehicle from Drew Nowak. He answered every question and made the process smooth. I would recomend this dealership to anyone.

Rodo13

Mar 22, 2012

I was referred by a friend. We were helped right away. The salesman Drew Nowak was very helpfull and quick on finding the right vehicle for us. I will return here again.

Thankful

Mar 21, 2012

A big thanks to Texas Toyota of Grapevine. I would highly recommend Ryan Moore. Just ask for him! He was on top of everything from the start to finish and I found what I wanted! Very impressed with the way he showed his ability to take control. Ryan, a big thank you for all your hard work.

Humane

Mar 20, 2012

I just bought a car at Texas Toyota of Grapevine... its a great place to purchase a vehicle. My partner and I loved the finance guy Mike Sams. We really feel like we didn't get jipped this time.

Happy Customer

Mar 20, 2012

We have had our cars serviced at Texas Toyota for several years. Their service department is wonderful. We've always been treated with respect and we know that we can count of them to take good care of us. This plays a big part into our decision to purchase our vehicles there. We bought a 4Runner from them back in 2010, and we returned to buy a Camry this past weekend. We appreciated being greeted promptly and then left alone to look around on the lot. Cedric showed us everything that we needed to know about each car we were interested in. And Mike, the finance service manager, went completely out of his way to make sure that we got exactly what we wanted at the price that we like. It was a very enjoyable experience, and we would definitely continue to recommend Texas Toyota to our friends and family.

Brent

Mar 19, 2012

I came up to this dealership with a printout of the vehicle I wanted and the price I wanted walked straight up to a salesman named Binh Nguyen and handed him the sheet and said " This is what I want" he came back about 10 mins later and shakes my hand and said congratulations! It's yours!!! Easiest car deal I have ever done.

Melissa

Mar 19, 2012

Loved the dealership! My salesman's name was Binh Nguyen, awesome customer service! Definitely going to be a repeat buyer

JoshuaL

Mar 19, 2012

Loved the dealership! My salesman's name was Binh Nguyen, awesome customer service! Definitely going to be a repeat buyer!

Diana

Mar 19, 2012

I Liked the service that was given to me from this dealership. I talked to Binh Nguyen and I came in to buy a highlander but after finding out all the requirements i was looking for Binh also showed me a prius and I ended up deciding that was a better car for me. Great place to find the car your looking for.

Counselor

Mar 19, 2012

I actually only came in for my regular service, only people I allow to do anything with my car, when Doc offered to show me the new Camry's while I waited. Next thing I knew I was test driving the new SE and fell in love with it. You guys are great and your professionalism sets the standard! You are blessed with good people and Doc is my favorite car salesman of all time.

Golf Lover

Mar 19, 2012

I have bought many vehicles over the years from this dealership. I recently bought a Sequoia for my wife and a 4 Runner for myself. I could not be more pleased with the entire staff. Doc Clark actually delivered my vehicle to my home and took the time to go over all the in's and out's. Wouldn't think of going anywhere else.

Jennifier

Mar 18, 2012

My first experience buying a car from a dealership and my dad was against it so he went with me, the salesman Ahmad really made my dad feel better about the purchase! He was charismatic and worked hard to make my dad comfortable. My next 10 cars will probably come from here!

Samya

Mar 18, 2012

I went yesterday to buy a camry from Texas Toyota after I sat an appointment with Ahmad Shahin over the phone.. Ahmad was waiting for me outside when I got there.. He had the car fcleaned up and ready for me to drive.. He gave me the car at a really good price and at the payment where I needed to be.. I went to 5 different dealerships and the couldnt do that for me.. but I got it done at Texas Toyota!!!

shawn

Mar 18, 2012

Me and my wife went to buy a Toyota Camry from there and we got soooo lucky that we met this guy Ahmad.. the guy is super nice.. very respectful and he got us the best deal!!! He had very good information about his product and he made us fel inlove with our car :)

toyota fan

Mar 17, 2012

My aunt was visiting from California and backed into our mailbox requiring a tail lamp after an exhaustive search Homer in the parts department not only found her an exact replacement but offered to help install the being it was almost closing time on a Saturday He went above and beyond are expecations and because of that we will always come to Texas Toyota for parts and service Thank You Texas Toyata my Aunt made it safely back to California

retired

Mar 17, 2012

Almost didn't stop by Texas Toyota of Grapevine because of the construction. What a mess, but glad that I did. I parked in front of the pre-owned vehicles and a young man by the name Ryan Moore came out to shake my hand and to welcome me. He ask what I was looking for and he that would be more than happy to help. We looked at many cars, but while looking, I observed how all of the employee's worked well together and I acutually thought Ryan was the manager. He has great leadership and seems to be greatly respected by his coworkers. I am retired, so I need to get everything in order to purchase the car that we found. However, I loved the dealership and I will be back to get the car I found. Ryan, thank you! You are the best!!!!!!

BJean

Mar 17, 2012

Great service from Dago Cortez. Very helpful and patient.

Rashid

Mar 17, 2012

Love our new Camry! Ahmad Shahin was a great salesman to deal with. IF your looking for a car for a great price come to Texas Toyota Of Grapevine..

bradndfw

Mar 16, 2012

I utilize Texas Toyota for all my service needs with my current 2010 Toyota. Recently I have begun working with Taylor Lee who presents himself to be a kind, courteous employee and good representative of your dealership. He is always eager to help me with my requests and thoroughly explains the service my vehicle requires. When I am scheduling my vehicle for maintenance or service I will always call to see if Taylor is available to assist. Thank you for providing your customers with such excellent service at your dealership.

toyota fan

Mar 16, 2012

My aunt was visiting from California and her Toyota needed a new battery and Homer in parts was so nice he even stayed late to make sure the car was ready and we made it home. Its service like that that will keep me coming back to Texas Toyota

Richard

Mar 16, 2012

Went in to get my FREE oil change!!!! I love the 2 years free maintenance. I would suggest talking to my salesman Binh Nguyen

Brandy

Mar 16, 2012

Went in to this dealership the other day just to look at some vehicles. I told my salesman Binh Nguyen that I was just here to look and he still treated me with care and even gave me an ofer I could not refuse so I bought it that day!!!

Donny

Mar 16, 2012

A great place to buy A new car! Binh Nguyen was the most patient salesman I have ever dealt with

Devin

Mar 16, 2012

Love our new FJ Cruiser! Binh Nguyen was a great salesman to deal with. IF your in the market for a vehicle my suggestion would be for you to go here!!!

Blake easter

Mar 15, 2012

Dealt with Ryan Moore and he provided excellent service

Pulati

Mar 15, 2012

I came in to this dealership just to see what they would offer me for my trade in, and I was urprised for how much they gave me. My salesman Binh Nguyen even got me cheper payments that i was paying on my previous vehicle into a brand new one! Awesome dealership would recommend talking to Binh Nguyen very un confrontational sales man.

4runin

Mar 15, 2012

I have been procrastinating trading my car in for over a year, I have always had bad experiences with dealerships. I ended up here and a young guy named Ryan was on top of his game. From top to bottom their process was fluid and painless and I will refer all my friends back to Ryan

Gina M.

Mar 15, 2012

I was at Toyota of Grapevine and I must say that I was completely amazed with my experience from the first time I went there and the other reviews online. Ryan Moore helped turn a nightmare from hell into a pleasant experience. Not to mention his handsome smile and enthusiasm helped too! I would definitely purchase again! I love my new car!

ghost6564

Mar 14, 2012

had a great experience with a sales gentleman by name of jeff turner very honest guy doesn't pressure you and differently knows cars. he is a honest guy and gets good deal for you one car. will go back and buy more cars at this dealership because of him

nicki

Mar 14, 2012

i always hate going to buy a new car, i always regret my final decision and leave there disappointed in the service.... this did not happen at my most recent visit to a dealership, i walked into texas toyota at the end of last year looking for a new car i was met with a smile by a young man named Louis Jacobsen he was knowledgeable, friendly, and ended up finding me a great deal on a used car that i absolutely love. if you need a car go to texas toyota and see Lou!!!

Maranda

Mar 14, 2012

I recently purchased my new Highlander from Texas Toyota! Customer service was excellent, Binh Nguyen was a very patient salesman and kept me informed throughout the process. Thank you Texas Toyota!!!

AndyH

Mar 14, 2012

Awesome dealership!! Salesman Binh Nguyen even bought my kids Soda's and candy! Very friendly staff working there. I will Surely come back For another vehicle in the future!

taylor

Mar 14, 2012

went to toyota to look for a new car. louis was excellent and i recommend to anyone to go shopping there for the next car they buy!

New to car buying!

Mar 14, 2012

Thank you to Texas Toyota and to Patrick Estrada for making my purchase of a 2012 Corolla seemless. You always hear nightmare stories about car buying but Patrick was helpful and knowelegable, and it was an easy expereince. I will definitly be back in the future, and would send all my friends and family there!

Scampi0524

Mar 13, 2012

I had a great car experience from my salesperson drew Nowak. I usually dread car shopping but drew made it so simple with the pricing and he wasn't pushy at all. I told him what I wanted and he listened to me and gave me my options....I will tell all my friends to see drew when they need to buy a car....

taurus

Mar 13, 2012

I have been shopping for a car and was in the area, so I stop by Texas Toyota of Grapevine. A salesman by the name of Ryan Moore, greeted me. He made my trip pleasant and was very helpful. I highly recommend this dealership and ask for Ryan Moore. He is a delightful salesman with a lot of knowledge. A satisfied customer.

milage

Mar 13, 2012

entertaining the thought of buying another car, so dropped by the used car department of this dealership. I was greeted by Ryan Moore, and must say I was very impressed by his level of customer service. I did not make a purchase, as I'm not making a quick decision, but will be back.

october

Mar 13, 2012

Recently, while car shopping at Texas Toyota of Grapevine, I had the best experience. I meet salesman Ryan Moore, who was very patience and knowledgeable in helping with my needs. I would highly recommend this dealership not just for the quanity and quality of the cars, but also, because of the of the professional salesman they have employed. Thank You , Ryan Moore!

Teepee

Mar 13, 2012

Ryan Moore sold me a couple of cars and I must say he is one valuable guy to our family and friends.. We would never buy a car unless we spoke to him first.. And we will make sure we service all of our vehicles with Texas Toyota they have always treated us great!

carlo

Mar 13, 2012

I went in texas toyota to put a deposit on the new FRS coming out. My salesman Lou Jacobsen was great and made the whole process very simple. Super excited to get my new FRS :)

bj sprad

Mar 13, 2012

I bought a 2010 corolla from Texas Toyota in Grapevine Texas about 3 weeks ago. It was an overall great experience. My salesman Dustin made the process go very smooth. He was very knowledgable and helpful He answered all of my questions and satisfied all of my concerns. He made it a pleasurable experience,and I will recomend Dustin and the dealership to all of my friends and family and to anyone that is in the market for a new car.

Nate D.

Mar 10, 2012

From buying to scheduled maintenance to body repair (with their affiliated Grapevine Collision Center), these guys have been a pleasure to bring business to. Most recent was the body repair after a few fender benders, I figured it was time to get them taken care of while we went on a trip out of DFW airport (which is nearby). Josh at GCC was super helpful and even stayed after hours to drop off our keys and paperwork so we could drive home and save two trips to Grapevine. Our Prius looks like when we drove if off the lot, inside and out.

SHAWN

Mar 10, 2012

I have been on market for a while so i thought ill make a stop a Texas Toyota of Grapevine,i got there the sales consultant came outside was this guy name Gianni he was very plesant and easy to work with he gave as the best price and best costumer service go buy a car at this dealership and make sure ask for Gianni for no hassle and get the best the best service you ever had....

nikita

Mar 10, 2012

My salesperson Louis Jacobsen was very knowlegable about the sienna i purchased. He made the whole process easy from start to finish. I recomend Texas toyota and Lou to anybody looking for a new car.

invencible

Mar 9, 2012

sales department always with a bad attitude to the costumer

Happy Customer

Mar 4, 2012

Just bought three cars from toyota of grapevine. A camry, a bmw and a lexus. Check these guys out when buying a car. I was helped buy three guys, Sean (sales guy), Freddy (manager) and by Mike (financing). Dont pay attention to the other reviews left from people saying their car wasnt available. The reason is, that they sell cars fast because of the great service and honest pricing. I bought the camry on a thursday and the other two on a saturday and while i was there i heard the "sold gong" go off many times because people were buying cars quick. By the time they finish posting a car online it is almost sold. The make the process easy and are not pushy at all, i test drove like ten cars while i was there with my wife and not even on the last one did i feel like they were pressuring me to make a desition. They were so supportive until i said "i love this car". If you have a trade in, these people will move heaven and earth to get you in the car that you want and at a comftrable price you can afford. They just dont sell cars they also want the customer to be happy with their purchase.

pdoff13

Mar 2, 2012

I took my car in to get it inspected and they said it would cost $1500 to fix it so instead of fixing it I looked at buying a new car. Dustin was very nice and helpful although he had only been there 2 weeks. They told me I was approved for a loan and we signed all the papers that day. Two days later they call me and said that something came back from the bank and that they said I needed a co-signer or I had to put a ton of money down. They told me that when I signed the contract that there was a piece of paper saying that this contract was not final and that it is pending until they hear back from the bank. THERE WAS NO SUCH PAPER NOR HAD THEY DISCUSSED THAT WITH ME!!! The customer service was amazing in the beginning but then went very bad. The head of finance was the one that called me saying they wanted a co-signer or more money and was very rude and ugly to me when I told him I was not paying money nor was I going to have a co-signer. I can not seem to get a good answer as to why this is happening and how this could happen. I am taking the car back today and I am going to ask where the paper is that they say I signed but for some reason they did not give me a copy of this paper with all the other papers they had me sign. I would never go back to this dealership nor would I EVER recommend it to anyone. I dont see how this is legal for them to do that...........

Happy customer

Feb 26, 2012

This was the best experience I've had at a dealer. I called and YES they had the car I was looking for still on the lot, but having been 'teased' once before by ANOTHER dealership in Grapevine I was expecting it to be gone...I showed up & the car and agent were waiting for me on a BUSY Saturday afternoon. I worked with 3 different people, a salesman, the manager and finance...all three did their best to get me exatly what I wanted. I was able to get more for my money that expected! I would recommend Texas Toyota to anyone!...AND on top of all of that, I was a female there without my husband shopping, and never did I feel like they were hassling me or trying to con me into anything I didn't want. Overly recommend!

Hamerhead

Feb 15, 2012

Had the same experience as several other cutomers......they post cars that are not there to get you in. Then try to sell you another! This is to much....going to try to get them kicked off cars.com and any other sites where they are posting lies!!!!!

srlw1010

Feb 11, 2012

The delearship listed a Certified Pre Owned 2011 Toyota Camry for 12,995, I called today and asked if the price was correct and if they had it in stock, the man on the phone said yes.Later today, I had my son call and ask the same question, they asked for the stock number so that they could look it up, verified the price, and told us to come on out. We were there in 15 minitues, they said they didn't know anything about that car once we got there 15 minutes after they knew everything about that car. We agreed to look at some other cars due to the fact that we were there already, Ahmad brought a car around for us to test drive, put us in the car, strapped the baby in the car seat and told us to wait, after 10-15 minutes of waiting we gave up and said ww

annac

Feb 4, 2012

I have no idea where these bad reviews are coming from, my experience was excellent! I went after a friend highly recommended Texas Toyota of Grapevine because she got such great customer service and I had the same positive experience. The whole process starting with the internet crew to the financing was seamless. I will recommend this place to all my friends!

rangers

Jan 27, 2012

It's one thing to go into a dealership and just not be able to agree on price. It is a totally different thing all together when a dealership advertises the price of their vehicle here AND on their own web site and then tells you when you get there "I'm sorry, we made a mistake," and a $3000 mistake at that. There were 4 reviews on this dealership, and all 4 were concerning their honesty/integrity. Let's make it 5.

et1490

Jan 18, 2012

I really wanted to use this dealership as they are very close to my work. I visited their used lot on Sat to try and find an 08 certified Toyota Highlander with a 3rd row seat. The one they had did not have the 3rd row. I asked if they would look into their network and try to find me one. Never heard back. I emailed the sales mgr the following Monday, detailing what I was looking for. No response. These folks are only interested in selling what's on the lot and do not want to put the effort in to helping you find what your looking for.

Shopper

Dec 21, 2011

They advertise the price $10,000 below their actual price on several websites. I then was told that the price was a typo and that their sites never showed that as the price,they called me a liar, I then provided them with a link to their own site still showing the price and they acted shocked. Everything they do is text book false advertisement and illegal. AVOID AT ALL COST!!

hoopertx

Nov 19, 2011

Looking for a Toyota Camry LE and called dealership to see if they had a specific model in stock. I was assured by Britney (Internet Sales) they had the specific car on the lot for me to see. I drove from far West Fort Worth (70 miles round trip) to see the car. On arrival, I was informed not only did the not have the car on the lot but they were unsure when one like it may arrive. They did however have a large number of upgraded models they would like for me to see. This dealership intentionally misled me and misrepresented themselves just to get me on the lot with disregard for my time and inconvenience. I spoke with the sales representative J.P Penaflor and New Car Director Andry Korneev about my concerns around the lack of integrity demonstrated by the dealership. Both failed to listen to my concerns and continued with their sales talking points about other models. I explained that I had no interest in dealing this an organization of this caliber but they could focus on nothing but getting a sale back on track.On the way home, I spoke with dealerships in Denton, Fort Worth, and Weatherford Texas who were quick to say they did not have the car requested in stock but would be glad to give me a call when they do. That was all I was asking and what I believe to be a reasonable expectation. Texas Toyota of Grapevine failed to display integrity, listen the consumer, or meet minimal expectations. I believe the staff and leadership of Texas Toyota of Grapevine Toyota needs to revisit the new rules of marketing in which consumers demand relationships built on trust, transparency, mutual respect and most importantly word-of mouth peer reviews. Texas Toyota of Grapevine failed on all of these attributes therefore I strongly recommend exploring the other alternative dealerships within the DFW area.

patmatt45

Oct 29, 2011

Excellent Customer Service Professionals is the only way to describe Corey McLeRoy, Tisha Henderson and Sean Loftice. Each of them contributed to making my new car buying experience the easiest I've ever had.October 18 I called giving Corey, New Car Desk Manager, the following specifics: I wanted a 2011 Camry XLE, either silver or white with leather interior. Plus I wanted to take advantage of the 0% financing and provided him with my down payment amount and my monthly payment range. In just a few minutes Corey confirmed they had a 2011 Camry XLE, white with bisque leather interior and sunroof, and provided me with the monthly payment amount which was within my payment range!!October 19 I arrived at Texas Toyota of Grapevine where Tisha Henderson, Sales Associate, walked out to greet me. I provided her with the information Corey had provided me, she took it to Andre Korneev, New Car Sales Director. In no time Tisha brought Andre to meet me and Andre confirmed the price/payments Corey had provided. Tisha and I went on a demo drive, then came back and started the paperwork. Very shortly I was in the office of Sean Loftice, Finance Manager, where I signed off on all the legal documents. During the time I was in Sean's office, Tisha contacted the car rental office and had them pick up my rental car. Additionally, she had sent my new car through make-ready and I was able to drive my Camry home within just a few hours from entering the dealership. Before walking me to my new car, being the great customer service professional she is, Tisha took me around the dealership and introduced me to Greg Stubbs, Assistant Service Manager, and Wendy Wilson, Customer Relations Manager.Without any doubt, I am extremely satisfied with all of the individuals I had interaction with at Texas Toyota of Grapevine, and I am definitely sharing this experience with all my family and friends.There is one question; couldnt any dealership do the same? Obviously NOT because I contacted 5 other dealerships, including Toyota and Nissan, within the Denton, Lewisville and Arlington area, where all I got was the run-around. Not one other was able to provide price/payment as Corey had done. Not one other was able to confirm they had a 2011 Camry XLE like I was requesting. Not one other offered to pull the car of my request from another dealership.NO, NO, NO, they would only tried to convince me to come into their dealership because they had a great deal on a 2012 Camry LE or a 2011 Camry SE, etc.I conclude that Texas Toyota of Grapevine should be ranked No. 1, because it takes great management to hire and keep great professionals like Corey, Tisha and Sean.Kudos to Texas Toyota of Grapevine and their team!

monicaconey

Sep 29, 2011

I had a great experience purchasing a car at Texas Toyota. The sales representative Steve Gonzales was extremely patient as I asked tons of questions! He helped walk me through which car would be the best fit for my family then explained all the amenities with great patience. I was impressed as well that he took the time to introduce me to the Manager, Dustin. This service level helped solidify my decision to buy from Texas Toyota versus another dealership. I recommend them highly and yes..service still matters along with price.

doggroomer

Sep 29, 2011

I came in looking for a Rav4 after unsuccessfully visiting 3 other Toyota dealerships. I was greeted in the parking lit by a young lady, Kyli. I went inside and was introduced to one of the managers. Kyli went over everything I was looking for, very easy process. The sales people were so attentive, offered something to drink several times. Went through the process got a good price and went back into finance. There I dealt with Mike Sams, really nice Guy! I will be back for my next car and I definitely recommend anyone looking for a new Toyota to visit!

rodnbecca

Sep 29, 2011

I have been on a search for a new vehicle for some time now. This was my first visit to a Toyota dealer. Once there, I was greeted by a very enthusiastic young lady. She was eager to help and to actually listen to what I might be interested in. She took the time to show me my options. Although I have not decided on exactly what I am looking for, if a Toyota is what I decide on, I will DEFIANTLY be going back to visit this dealership and Brooke. Of the many dealerships I have visited over the past few months, this has been one of the few I would recommend and have been recommending to anyone in the market for vehicle. It is a rarity to find women in the business but a young lady that was as enthusiastic and respectful as she was is even rarer. This dealership is defiantly going beyond others employee individuals of this stature.

longtimebuyer

Sep 29, 2011

Great experience. The best I hve had in my long history of buying cars. Would recommend anyone that needs vehicle. best service, best price, best sales personnel.Hassle free. just a Great experience. Would never buy another vehicle any where else. I drove 2 Hours from Oklahoma and will do it again over and over.

RachelDavis

Sep 29, 2011

I went to the dealership and was met by Sakae Brown. She was very helpful in explaining the Camry. I told her I was shopping around and hadn't decided on what car I wanted. She said that was no problem, asked me which car I'm interested in, what I wanted in the car, excused herself to go get the correct key, came back a few minutes later, walked me outside, with the car waiting up front for me. After she explained the camry, I told her I has some questions about why the vehicle was priced the way it was. She said for that she would go get her manager since he has more knowledge in the pricing area than she did. That's when I met Corey McLeroy. Sakae explained who he was and Mr. McLeroy had papers on the car I just looked at. I had a lot of questions and Mr. McLeroy answered them very clearly. Explained why things in the car were priced differently, explained why and what the taxes were, and explained if I were to get the car, the things I could remove or add if I wanted. In the end, I was informed more than expected, which is good, I was helped by two knowledgable people, and felt more prepaired for when I decide to purchase a car. Mr. McLeroy said I could keep the papers on the camry and if I have any questions to call either him or Sakae. I got their business cards.

hellowincolumn11

Sep 29, 2011

It was my first stop in looking for a vehicle and turned out to be the only one. Kevan took the time to get to know what i was looking for a car and what was within my price range. I would recommend Texas Toyota of Grapevine to anyone that wants personalized service because that is what you will get get.

anthony1974

Sep 29, 2011

I have bought cars from many places,but this is the first time I have dealt with a place were they cared about me as a customer . They were friendly and cared. They offered me a good deal on my trade and a great price on my new car

hottestgranny101

Sep 28, 2011

My mom & I were promptly greeted as we got out of the car by this very respectful young lady. The entire time she talked to us rather than just leaving us wondering if she would be back or not. She was very enthuised about her job as well as listening to my mothers old stories, she's 75. Not only did we not go back & back on price or product, she got what we wanted without hassling us. This experience was amazing for me, & I know it made my mothers day to have someone who actually still cared about the people in front of them. I will recommend her to All of my friends.

sparti038

Sep 28, 2011

Well let me say when i was looking for my car i went all over the DFW area and the dealerships i went they couldnt meet my specifications,so my mother and i decided to stop by at Texas Toyoya of Grapevine,and the first sales associate came up was Gianni,and we told him exactly what we wanted,he listen to us and he found exactly the car we wanted for a while,and in an hour of us leaving he called me back and made sure everything was good with a vehicle and we liked it.I will defently recommend this dealership to anyone i know.I walked in with out a car and walked out with a car i wanted for about two years.BEST COSTUMER SERVICE I EVER HAD IN CAR BUYING EXPERIENCE EVER.

iluvtoyota

Sep 28, 2011

I have been looking for the perfect car for my wife for several months now and I finally a dealership that really cares - Texas Toyota of Grapevine! I saw several cars online that I was interested in so i went up to the dealership on a Saturday afternoon where I was greated by Mr. Fernando Young. He was very attentive to what we did and did not want and showed me several different options. He had a great personality, not pushy, spent a lot of time explaining different cars, options, etc. I have visted numerous dealerships in my search of the perfect car, and Mr. Young read my mind. My wife and I drove out of there that day with her Toyota Highlander and we could not be happier. Wonderful car, Wonderful price.... Texas Toyota of Grapevine is highly recommended!! Give them a shot, you will not be dissapointed!

southlakemom

Sep 28, 2011

I have been buying cars for 15 years, and this was hands down the best experience I ever had. I was greeted by a handsome young man, Luke, who was nicknamed "Sunshine" after his resemblance to the Remember the Titans character. He was incredibly courteous, offering me and my daughter water and attending to all our needs. He even used an umbrella to walk us to our car to keep the heat off of us! He was very knowledgeable, and made the car buying process very hassle-free! I have never been more impressed!

MrGrapevine

Sep 28, 2011

Worked with Patrick and he was awesome. Great people and great service would have to say perfect! Very knowledgeable and answered all of our questions. Would recommend to anyone looking for a new Toyota.

laurenflake

Aug 3, 2011

There aren't enough words to express how happy I am with my purchase. Gianni and Fernando were helpful from the minute my father and I arrived at the dealership. When it came down to numbers there was no pressure, and I actually got a better deal than I hoped for. The only surprises were positive and the deal could not have been better. This is the fourth car my family has bought from Texas Toyota of Grapevine and I can assure the tradition will carry on!

broc1976

Aug 3, 2011

I called and spoke with Brittnay Porter, an Internet Manger about a 2009 Nissan Murano posted on line. Brittnay then made me an appointment with someone named Benjamin to see the car that same evening. My daughter and I drove for over an hour to get to the dearlership. When I got there no one knew who Benjamin was and apprently no one in the used car department was aware that I had an appointment. Long story short, I learned that this vehicle was sold "yesterday". I have read other posts and this seems to be a typical practice at this dealership. Overall the used car deaprtment is vey unforessional, thye certainly are not conerned about giving out correct information about thier inventory. I would not recommend anyone to waste their time with Texas Toyota of Grapevine.

hari18

Aug 2, 2011

I bought the same 2003 BMW X5 that the other member mentioned. The sales guy told me that the car was completely inspected and redone by their dealership and they did all checks. He started off asking 20k..We finally ended up paying 15.5 after 1 hour of haggling and his boss putting the story of how he was trying to sell this to his father in law for 16.5. The sales guy made feel real bad for low balling. He filled like 3 gallons as he said that he lost a lot of money on the car. That made me feel worse and I wanted to pay him some money for dropping me.. Good fella. U'd think. This is where the story begins. When the sales guy dropped me home, one of the power window was not staying up. He said that he will fix it. But when I dropped him off, he said.. u know I lost a lot of money on this deal, so, I am not sure if I can do it man. So, I felt bad for him and probably would'nt have called him I went home, searched online and found that they advertised the same car for 15750. So, I got it for $$250 s below the asking price. I am sure I could've haggled more had I knows the asking price. The car had all the papers from the previous owner and his mails and contact information. So, guess what.. they didnt even touch the car. It was sold as is. And so, when I called to ask about the power window, guess what. Sorry boss. The deal is done. U are on your own. Gosh I am such a sore loser..Great play Grapevine Toyota. I am sure you will get all my referrals

BLG1

Jul 29, 2011

bait and switchn. a dishonest sales practice in which a business advertises a bargain price for an item in order to draw customers into the store and then tells the prospective buyer that the advertised item is of poor quality or no longer available and attempts to switch the customer to a more expensive product.I saw a price on the internet, SMOKING HOT deal. A 2011 4Runner Limited, 2WD, white, all options, brand new usually $38-45K. Internet special $24KI emailed the dealership. They called me in 5 minutes. I gave the girl the stock number and asked "is this really the price???""yes" she said"was it hit by a train?""thats funny, no sir""Is this really the price? you have it in stock? ready to go? and this is really the price?""Yes sir, its here and thats the price. its the end of the month, and they are trying to make their sales numbers."she replied"I am on the way, see you in 45 min"I arrived to find out the girl on the phone was not a sales person, she is an appointment maker. Funny, because SHE called me about the internet query.The sales girl got the manager. he explained the price was a misprint. Then I said I called to verify. I was told she is not in sales. She doesnt know the prices. Heres the cool part. He told me and my wife, WE should know the price. We should have known it was wrong. He offered me an SR5 for 10,000 more than the advertised price of the Limited I came to look at. Internet ad...phone verification...still wont honor the priceBait and Switch is illegal.

BlazedaStreetz

Jul 27, 2011

This dealership is a total sham. The car salesperson I dealt with was great and even the sales guy was cool but the fiance manager is a idiot. He was quoted to be the best and fastest but he is short a few IQ points of intelligent. Matter of fact the entire process was a waste of time. Who allows someone to spend 8hrs of their day, sign paper work, give money, and then let them drive off the lot with the car just to call them back 3 days later reneging on the deal? I even had a co-signer verified income and a down payment worked out. I thought that once you signed you drive with no more interaction with the dealership. Don't get me wrong, the price on the car was good for what it was and they seem to be VERY friendly but, wait til you have to return the car. Once the car back on their lot they treating me as if I was invisible and then gave me the run around on getting my trade back. No more "let me find out or how can I help you get this taken care of". All the pleasantries went out the window with the car. At first I was looking forward to having a Toyota but I now I have lost my taste for one from anyone. This is all the more reason to buy American. So to you Texas Toyota of Grapevine, here is a big FU and I will make sure that everyone knows of my experience with this dealership.

ouellette

Jul 16, 2011

At 12:40 we completed the back and forth bargaining party. They told us that after cleaning the car they will be sure to bring it to us. Well, not exaggerating, it took over 3 hours for them to bring us the car. What a joke! I will never go back to this joke of a place. All they want is your money and once you buy... game over.

Socks123

Jul 15, 2011

I called ahead to make sure the truck I wanted was still there. I told them I lived far away and didn't want to drive out there in all that construction traffic if the truck wasn't there. They took my number and called me back in a few minutes to tell me that it was there and to come on out. So after a long drive with poor A/C and 106 degree temp, I show up at the dealer for them to tell me that the truck was not there. Of course they try to sell me something else...Dealership is a sleazy circus. I do not trust them. I have read other reviews with similar stories.

ashley.mcgee

Jul 14, 2011

I have been looking around on craigslist for a bmw x5. I drove 2 x5s the same day as this incident that were under 12k. This dealer had a listing on craigslist for an x5 and it said call for pricing. So, I did. I asked about the car and sarah was very nice and helpful. She asked me what price I needed and I told her I had to stay under 12k. She size let me call over to check with the preowned manager to make sue that is something they can work with and she said she would call me back. Just as she said, about 5 minutes later she called back and said that the preowned manager said he could work with 12k. So I set up an appointment to view it the next day. I was so anxious that I convinced my fiance to drive from Denton to grapevine knowing we would hit rush hour traffic to see the car today. We get there and everyone is really nice at first. They didn't have a white x5 as sarah and I had discussed on the phone and they did have a grey one that was an 03 but wouldn't go less that $15.5k for. I was livid. I felt lied to and treated poorly. I called sarah after leaving and she called back over to the preowned and they determined that they owed more than they originally thought they did on the vehicle and hadn't realized when she said they could work with $212k. Bad business....enough said.

burrito

Jul 7, 2011

I saw a great deal online. I emailed about the Ford Escape. Got email back within a couple hours from Shardae O'Neal. I emailed back asking about a stain in the back seat. I was told I could take more discount off the vehicle. I then called to see if I could come see the Ford Escape. Shardae advised me to ask for Anna. I drove the whole hour there and got stuck in construction traffic. The place felt sleazy. The first guy out of the sales room kept asking too many questions. I was ready to tell him none of his business, I wanted to talk to who I asked for, Anna. Then once they finally got their heads out from downstairs, Anna finally appeared from new cars. I assume she had no idea that I was going to be there to ask for her. Good communication Shardae..."Bringing the car around" took forever and then Anna finally came inside to tell me that they sold that vehicle yesterday. I was floored. Then they asked if I wanted to see another Escape. I said, "well, I'm here and you already pissed me off..." It was black, with black leather with 3x the amount of miles on it of the Escape I originally came to see. I told them they are nuts and they kept trying to sell me other vehicles. Why? If I came in to see one particular SUV, why does it seem that I would change my mind? Then she took me inside to talk to some sleazy guy with a fake smile and fake eyes. He asked me, "can I sell you a Toyota Rav 4?" I said, "NO, Only an Escape." They walked outside and then came back in to ask if he could sell me a Honda Accord. Not only did I say no to the other SUV, now the moron was trying to sell me a CAR!! They asked me if Anna could have my number, I said, "you must be dumb." Then I walked out.

Sampson1345

Apr 16, 2011

Please, please, please do not go to this dealership and read this post in full before considering. We had the worst car buying experience of our lives. We worked with Will and Ryan and quickly came to a deal on a used SUV. Part of the deal we agreed to was installing a sunroof. We were told it would take one day an it took 4. Once we got it back it looked absolutely horrible. The button was tilted and just randomly thrown on the ceiling and the entire ceiling was bumpy with fabric hanging. They told me that nothing could be done. Once we had the car for like a week we realized the ipod jack didnt work and the gas tank sprayed gas everytime you filled it up. Luckily (we thought) we had spent the extra $2500 for the warranty! We got the car assessed with the help of Freddie and it needed a whole new radio and gas tank. You guess it, the warranty didnt cover it even though we had specifically asked Mel (person who sold us the warranty) and he assured us over and over that pretty much everything was covered under this warranty. We had a car that physically looked horrible because of the hanging fabric from the sunroof and was also now a safety hazard because of the faulty gas tank. I called to cancel the warranty- since it was useless- and would not get a call back for weeks after probably 15 phone calls and 8 messages. I literally one night had to sit on the phone and call the poor receptionist over and over and over until she paged him for me just to tell him to please cancel my warranty. The thing is that everyone seems so nice and when a problem arose everyone always said "we will fix this and take care of it" but literally nothing got fixed. Ryan said we will try to fix the sunroof, Mel said we will fix the warranty, Freddie said we will see if we can get the gas tank fixed and literally NOTHING happened. We would just never hear back from anyone. If we called any of them we wouldnt get an answer and never get a call back. In the end we traded the car in at Don Davis Nissan of Arlington and had a WONDERFUL experience. We lost $3k on the trade-in but didnt have a choice because of the lack of help from Texas Toyota of Grapevine and the fact the the car was sold to us with a safety hazard. I am begging you to please reconsider going to this dealership. We are good people with normal expectations and this dealership failed miserably. Do not waste your time. They will seem nice but if anything goes wrong I warn you that NOTHING at all will get fixed and NO ONE will help you. I promise. Please do not put yourself through the headache. We greatly regret ever stepping foot on that lot.

JEK

Mar 12, 2011

BBB rating is F, and it is a valid rating. I spoke with Alex on the phone regarding a used car. Yes, it was still available, and she quoted me a price of $9,995. It was also listed on Ebay Motors for $10,500 and the Texas Toyota of Grapevine website with an internet price of $9,995. After spending more than an hour at the dealership, the sales manager presents me with the price of $13,988. Alex was "unavailable" to explain. But the salesman said the price was $9,995 plus "shop charges". This is a price way above market value for this car, and I would not have spent two hours driving to their location if they had quoted that price over the phone. When I got home, they had scrubbed the internet of all traces of this car. It had been completely removed from various auto sales websites, and the price on the Texas Toyota of Grapevine site had been changed to "Call for quote". The next day they call and want to sell me the car for $9,995, saying they made a mistake. After 2+ hours of telephone conversations, they tell me they can't sell me the car because it has "frame damage". But wait... they have a similar car for $16,900! Classic "bait and switch". I should have done my research before I left home.... Texas Toyota of Grapevine has a F rating with the Better Business Bureau due to sales and service complaints!

Douglasrose

Mar 11, 2011

I had been in the market for a used tundra for business. So I stopped by Texas Toyota in Grapevine, and before I could get in drivewayRyan Moore, a salesman, greeted me at my door and asked if he could help me. I told him what I was looking for and pointed outseveral tundras that fitted my perimeters. I looked at tundras and after deciding on one, I told Ryan how much I wouldpay; I did not have a lot of time to negotiate a price, so I told Ryan to give me the best price or I am walking out. About that time Will Schmidt, sales manager, introduced himself and asked this question- " What can I do to earn your business?". So I told him, and he earned by business in record time. I have bought several cars over the years from dealers, and I rate this dealership at the top. Ryan and Will werevery professional and helpful. Ryan made arrangements to pickup my trade-in at my house. He also came to my work and picked upmy tundra to have bed cover installed that I had ordered. I appreciated the extra time and effort Ryan put forth. Mike Ivey in financeworked hard at getting a good interest rate on my loan. Overall I had a pleasant experience at Texas Toyota. Tell Hector thanksfor all the help in service department. I will definitely tell all my friends to look at Texas Toyota before they buy anywhere else.Thanks again,Doug Rose

evilorc

Jan 13, 2011

I was looking for a new (used) car for my wife and saw an '02 VW Jetta on the lot during a Sunday night when they were closed. I decided to go back and find out how much and the pertinent information about the car as the inventory sticker used at Texas Toyota is cryptic, unlike other dealers who put the price in the inventory number usually. I pull up with my father in law and are immediately met by a salesperson as I stepped out of my truck. I explained to him what I wanted to know about the car, mainly price, miles, and history of the vehicle.He did not know off hand any of the information but told me to wait while he went and grabbed the keys and we could go on a test drive. At this point, I figure why not, it's VW Jetta, they all drive pretty much the same. We get in the car and do the test drive, all the while the salesman won't say much about the car other than the general "see how well it rides," "that 95HP motor is great," "it won't use much diesel..." We pull up the lot after the test drive and I believe great, here is where I get the information I have been wanting for some time now.Not quite so fast, unfortunately. At this point he says "why don't we go inside and we can get all the information." So my father in law, myself, and the salesman end up at a table in the middle of the used car sales floor. The place is dingy and grimy, not quite a well kept dealership. At this point the salesman says he wants me to meet the used car sales manager. Great I think, I just want to know about the car and how much. The manager is pushy and brings to the table a 'contract' (and I use that term loosely), that says I will buy this car tonight when the price is told and we come to an agreement. I told the manager I will sign no paperwork, either give me the information about the car or I walk. He keeps pushing this 'contract' and I keep telling him no, all the while I can tell this has alarm bells all over it. The used sales manager gets up from the table and says he needs to bring his manager over. At this point my patience is gone. I've been here for far too long not to have the information I came for.So at this point my father in law and myself get up from the table and walk to my truck. As I'm shutting the door, another 'manager' is running up to the truck and as I am about to pull out of the parking space is knocking HARD on my window saying "let's make a deal, let's talk, let's...." at this point, I wave good bye to him and drive away from the dealer as fast as I can.To top this story off, the salesman calls me two hours later and tells me about the VW. All the information I wanted and asked if I would like to come in and make a deal. My answer included something along the lines of not only no but HELL no.I have been so impressed by how horrible this Toyota dealer has been, that when I went to buy a used truck, I would not even step foot there to look at a used truck, even though they had one that I was looking for. Absolutely a nightmarish experience, and till the day I am no longer coherent enough to keep about myself, I will never ever step foot at that dealership again.

ajaluebber

Jan 5, 2011

It went perfect in and out with my new car. Emad went above and beyond what I expected. Everyone there was friendly and straight up. Every question I had they had answers for. I will buy my next vehicle from them without a doubt. I got the car I wanted for the price I wanted no hassle. Thanks Emad!

Baby.ana001

Jan 4, 2011

Winning our business!We went to Toyota of Grapevine after quite a bit of time spent researching what kind of car made sense to buy for our daughter. Since she was personally contributing 1/3 of the price from her own money, it was important that everyone was happy with the final decision. Not only did Wesley impress us with the desire to sell a car, he was genuinely interested in getting the right car and winning our business!

cdoghill

Dec 30, 2010

Came in one day and wanted to look at a brand new (2010) Sequoia. I was told they couldn't allow me to drive the truck because of how young I was even though I had an 07 Tundra Crewmax Limted 4x4 that I was looking to trade in AND the Tundra was in my name. This dealership definitely thinks they are better than any and every body that walks through their doors.

lindsaypyfer

Dec 17, 2010

This was the worst experience in buying a car I have ever had. We were promised things over the phone and they never delivered. I couldnt get responses and after begging to get to talk to the finance guy, who I thinks name was Mark, he finally called me back and when I answered the phone he said, "who is this?". He was so incredibly rude and then couldnt answer my questions. They flat out lied and said they had an approval for us when they didnt. Then, when they were only supposed to hold our debit card, they charged us 500$ and when we tried to get it back no one would return our phone calls. They are a bunch of crooks in my opinion. Still have not gotten the money back. DO NOT go to this place! We bought a van from Jerry Durant and had the most amazing experience!

jamesrt

Dec 14, 2010

They are not trustable people, they trap people and sale by cheating, they are big liers, never ever happy with this liers.They sold me a car as a brand new car, they put the ODO on the Trip which showed 16 miles, after all paperworks I noticed that the Millage on the car is 800. Before that they said for the extended warranty I can cancel it whenever I want with the full refund, but When I asked them to cancel that, they declined and they said we did not say such a thing,. SHAME ON THEM.