Used Cars for Sale at Tom Bell Chevrolet in Redlands, CA

John

Jan 21, 2016

My husband had a wonderful day at Tom Bell. Our salesman Dave Hope is a wonderful man and all the sale people are very nice we would never go any where else for a car.

Booker

Jan 8, 2016

David Hope was very helpful and very knowledgeable on the 2500 series truck that I purched. It had been a week since purched and he is still assisting me with meny additional things I am adding to the truck. He also assisted me in Auguest when we purched our Chev. Equinox.

Therese

Jan 7, 2016

Every time I have been to Tom Bell of Redlands, I have been treated exceptionally well!!Happy, Happy,Happy well worth it!!

Therese

Jan 4, 2016

Love, Love, Love my sales Guy, Stevan Wilkinsen!!!!!!!!!!!The only one we will go to!!Tom Bell Redlands Ca. 92373Love My Truck!!

Robert

Dec 30, 2015

purchased 2015 Camaro with all the rebates from Pete Hernandez, internet manager. Could not have been treated better. Would buy from Pete again.

Robb

Dec 24, 2015

The reason I have come back to get my vehicle serviced at your locate is due to Dee. After having a horrible experience over 5 years ago a friend said to talk to her. She is always nice, friendly and helpful. I feel I can trust what she says and will not try and sell me things I don't need. She is the only reason I am starting to bring my car back to your shop for service.

Don

Dec 24, 2015

Issues were dealt with swiftly and correctly. Pictures provided gave the Service Manager a chance to school his employees on proper procedure. Service writer is the GAL!!!

Gary

Dec 23, 2015

Very friendly, informative as to what was to be done and accurate on how long it would take. Did not have to wait long at all. I was very pleased and the work was done well.

Richard

Dec 23, 2015

I had to take my truck in for service. Dee was very helpful and knowledgeable about my problem. She was able to get my truck in and out in a timely manner.

Nina

Dec 17, 2015

Problem was cover by warranty. This is the third time. Not a good car. I will not buy another Cruze.

Mary

Dec 12, 2015

Terrific staffing on site they are very knowledgeable and know what they are doing very helpful,and polite.Tom Bell staff is Excellent...

Jaime

Dec 9, 2015

Tish and James were amazing!! I had the best experience ever and I've purchased about 5 new vehicles from different dealers, in my lifetime. By far, Tom Bell Chevy exceeded my expectations. Tish provided me with the best customer service and James made me feel at home. I'm extremely satisfied with my truck and my experience. I will definitely recommend everyone I know to Tish and James! Thank you.

Ramon

Nov 28, 2015

My service advisor is Juliana, she is the greatest well knowledgeable in the product. She had my 2014 Equinox serviced and my 2004 Silverado as well. excellent job and I was offered a ride home which I excepted,she called and my vehicles were done. I can not say enough about the dealer and most important Juliana.

Michael

Nov 25, 2015

always treated right/outstanding sales/you never can go wrong when you have jonathan .pease as a financial manager/always to the point and best deal possible/gap insurance and finance/outstanding person to do business with.

Louis

Nov 23, 2015

Josh did a great job of notifying me of what needed to be done and pinpointed the problem quickly. He also made me feel like a valued guest which I appreciate.

John A

Nov 22, 2015

Personel were polite and responsive. Only downside was waiting almost two hours. Coffee and TV were fine. took time to check out new models.

Dwanah

Nov 22, 2015

Tom Bell Chevrolet800 Alabama Red-lands CA 92373 Attn: CEO of Chevrolet dealership owner Dear sir.It is with great pleasure that I write this letter to give my thanks for the wonderful service that I had have received 19 November 2015 from your following employees (SP) Josh Retry, (SP) Devin Giles (SP) Dee Shoaff (SP) Marcella Shaugmassey (SP) Ry-son Dorety who are your employees at the Tom Bell Chevrolet Dealership in Red-lands CA. When I entered the dealership at Tom Bell they all gave a very pleasant greeting with a smile, they offer to assist me with my 2007 Ave o. They were very knowledgeable of the areas of their Profession they were not hesitate to ask me for assistants if the request is something they have not encountered before.If you were hiring them for the first time, I would not hesitate to recommend them for the job. they were all competent, a fast learner and they are all professional on the job.Please place a copy of this letter in the individuals personnel file.Sincerely,Francisco A. Tajalle Jr.POC: 6056 Bagley Ave. Apt # DTwentynine, Palms CA. 92277

Jose

Nov 22, 2015

Best Chevy dealer !! Will continue to buy only from Tom Bell!! Larry is the bomb.com!! Larry went to the moon and back to get what we were looking for!! Thanks Tom Bell!!

Anthony

Nov 22, 2015

Set up an appointment a few days in advance and was surprised they were able to fit me in so quickly.

Charles

Nov 21, 2015

We have known Tom Bell for many, many years and always better than our previous visits. Keep up the good work and we will be back for all our needs in the future!

Ramon

Nov 16, 2015

my service rep,Juliana advised me it would several hours to repair my truck and offered a ride home. I accepted and sure enough she called and advised my truck was done. she is the best.

Jose

Nov 14, 2015

I had the best experience ever!! Love Chevys and will go no where else but Tom Bell!! Larry is the Man !!! He went above and beyond!!! Thanks to Larry I'm driving what I have always wanted!! Thank you Tom Bell !! Thank You Larry!!!

Helen

Nov 13, 2015

I always receive excellent service when I visit the service department for scheduled maintenance. The wait times are very reasonable. Thank you for doing an excellent job in a fair amount of time.Raymond was my service advisor and he was very courteous and friendly.

Manuel

Nov 11, 2015

Had a wonderful experience only if we had gone to Tom Bell when we got our last vehicle. My wife and I will highly recommend Tom Bell to other family and friends. Thank You Tom Bell

Gloria

Nov 7, 2015

Although I assumed the worst it turned out that the repair was minor. Tom Bell fixed it anyway at now charge, and also returned my car home to me.

Mario

Nov 3, 2015

The service was outstanding, the service rep was friendly ,explained what service was going to be done, showed to the waiting room and provided me with coffee and water.

Jasmine

Nov 1, 2015

Stress free and reliable ! I am a new buyer & could have been easily overwhelmed but Daniel was very efficient and worked diligently to get me the best deal possible!

Randie

Oct 31, 2015

I love dealing with Josh ! He is always friendly and helpful and fast. My TomBell is always clean and stocked with water and coffee and the waiting area is very comfy.

Nancy

Oct 31, 2015

Dave was very helpful in finding me the Cruze that I wanted. I have always been very happy with the service from Josh and the team in the service dept.

Ernest

Oct 30, 2015

The personnel were all attentive and the 60,000 mile check up and oil change was performed in a faster period of time than I had expected to wait.

Juan

Oct 29, 2015

I went in to look at options and Braeden did an excellent job at selling me on the value of our new vehicle. He is very knowledgeable and friendly. The staff made sure my wife and I were completely satisfied. Thank you Braeden, John and Derek for going above and beyond by giving us the service we needed.

Jonathan

Oct 29, 2015

great customer service and found exactly what I needed with a speedy sales process with respect to the value of my time.

Candice

Oct 28, 2015

Erica was fast and friendly. She was very efficient in aniticpating my needs. She was a step ahead in everything. She didn't let me wait for hours in the waiting room, letting me know I'd be waiting for a while that day. She recommended and offered I take the shuttle and even set me up with a rental car without even asking me when my car had to stay a couple of days to be fixed. I have been servicing my car here since I bought it at Tom Bell in 2011 and have never recieved better service. I was really surprised and thankful that someone finally provided some customer service. It made me feel a little better about the piece of crap car I unfortunately purchased.

Walter

Oct 28, 2015

Great team!!Made me feel that my opinion was valuable. It's easy to give high praise when things are going great but when I had expierenced a small problem on my vechicle, the service and sales team took control of the issue and resolved it. Now that's great service.Thanks Team!!!

Robert

Oct 25, 2015

from the purchase to the maintenance: your folks have been very courteous, helpful and a pleasure to do business with!!Thank YouBob Will

Derek

Oct 23, 2015

The dealers were great people. Only thing I didn't like was that they try to insult me and overcharging me for a car that they called me and asked me to come look at it when they were supposed be doing me a favor. And then they brought the car to our house at night time and it had scratches all over it so I took it back the next day and they kind of just blew it off. It's a brand-new car they shouldn't have scratches.

Dustin

Oct 22, 2015

Dee is an amazing employee! Give her a raise! I only bring my cars to you when Dee is working. Thank you for employing her.

Alexander

Oct 21, 2015

Wow it's amazing, I'm a Purple Heart vet that blow up and from the sales guy all the way to service department u guys took care of me. Only one problem and that is I wish I would of know u guys before thank u all

Dianna

Oct 21, 2015

I purchased a car and the in the same day the car started making noise. Erica set me an appointment and she took care of it.

Cecil

Oct 17, 2015

I wouldn't buy anywhere else! I have had 6 cars over the years from this dealership and keep coming back. Their service department is amazing and the sales staff super friendly.

Lea

Oct 17, 2015

The individual who called me and set up the service appointment regarding the software update for my one vehicle indicated it would be a 20 minute update. I am so glad the dealership has a courtesy shuttle because I would have been waiting from 7:40-10:00 when the service work was completed. Service folks were GREAT; the mis-information from the gal who set up my appointment was not.

Rae

Oct 17, 2015

The employees at Tom Bell were exceptional. The work on my car made it look brand new again and they finished earlier than the expected quote. I was very happy with the Collision center. Thank you.

Therese

Oct 16, 2015

Wow, this group of people from Sale to Service are awesome!!!They went way out of there way to make sure we were VERY Satisfied with our new truck!!! Kudos to the crew at Tom Bell and THANK YOU so much for your excellent service!!!

Renate

Oct 16, 2015

I always enjoy bringing my car to Tom Bell for service. I have the greatest service writer in the world. Dee has been with Tom Bell for a very long time and I get the best and super friendly service each and every time I go in. The work on my car has always been done in a timely manner. The only thing I can say is THANK YOU for caring about me, your loyal customer. I've always been very satisfied with Tom Bell, when I buy a car, have service done, and had body work done on my car.

Stacy

Oct 16, 2015

I have been using Dee as my service writer for years as she is fantastic. If she isn't working a day that I bring in my vehicle, I will wait for her to work another day.

Wesley

Oct 14, 2015

Awesome experience there. Staff was very good to us. We did not feel pressured. It was very comfortable buying a car there. I am grateful for having such an awesome salesman to help us out.

Paisley

Oct 14, 2015

Erica Schilling has helped me a few times and she always does a great job. She is a super nice advisor

Barbara

Oct 14, 2015

Everything was great. Jason, James and Jon took great care of us. Expediting the process and listening to our needs. Overall, I would recommend, but with hesitation. Reason being, when transferring items from one car to the next, I mistakenly left my grandson's Frozen CD in the player of the trade-in vehicle. Unfortunately, someone in your circle decided they needed the CD more than my grandson. This is unfortunate and the response in attempting to retrieve the CD has been less than thoughtful or pro-active. Knowing that one's belongings have no worth among staff at Tom Bell is a little disheartening after such positive experience. Something to think about.

Leslie

Oct 13, 2015

Awesome customer service writers , Erica is the best, got my truck done and out in a couple of houres .. Thanks Tom Bell Chevrolet !!!

Fabian

Oct 7, 2015

I started talking to the sales person by text because l was at work he answered all my questions and I told him what I wanted he got it for me I went to the dealership and I was in an out in a flash

Paul

Oct 7, 2015

initially I had some difficulty getting my truck in for service. I had an appointment but when I cam in for it, the Service department was too busy to my vehicle at the appointed time. I live in Forest Falls and your shuttle was not prepared to take me that far and it was going to be too long to wait. My Service writer suggested I call in the next morning before coming in. So the next day I called and she said your service guys were still too backed up and I should call again the day. I called the next day (4 times) and she wasn't even in the office that day. I called the main service desk and I got to talk to Dee. Dee said, "We're good, come on in" So I did. When I got in Dee took me right away and handed me over to Jeremy. I did wait for 2 hours but my vehicle (2006 Avalanche) was not exhibiting the problem, so Jeremy could not figure out what needed to be fixed or replaced. Initially I was frustrate d that it took 2 hours with no resolution, however, Dee and Jeremy explained the whole deal and I was not charged for any services that day and they told me to come in as soon as possible when it starts happening again. So on Monday morning the problem reoccurred and I brought my truck in, Dee took me right away, Jeremy got right on it, the problem was fixed and I'm back on the road. Alls well that ends well but there was some frustration early on. Thank goodness for Dee's pleasant customer service mentality and Jeremy's expedience in fixing the problem once it was diagnosable. also, thx for allowing for a AAA discount!

Thomas Or Susan

Oct 6, 2015

Great experience as usual ... Josh was professional as he always is and very patient with us even though he had a lot going on that day, saved us money again too as he usually does!

Walter

Oct 5, 2015

My sales rep was outstanding and made my experience great. I was already working on another deal at another dealer and Steve earned my trust quickly so I give him the opportunity to earn my business. Steve took the time to assist me in filling out the forms and getting the payoff of my trade in. He never forgot what I had asked him when I first looked at the vehicle and he made sure I was satisfied. I for I can't remember the gentleman's name working the deal at the front counter but he was awesome and sealed the deal in making my purchase. Great Team!!!

Ronald

Oct 4, 2015

Dee in the service department is the reason I always return to this dealership she is always helpful and honest. Thanks for always being so helpful and happy. Thanks for getting my Tahoe in immediately for my broken window.

Debraanne

Oct 2, 2015

had a appointment to due fuel injection flush and mass air flow sensor cleaned per Erica S. 1526 recommendation as part of my vehicles 30,000 to 35,000 mile services. Was told it would take approximately 2 hours. While I was waiting I took a walk around the dealership. Everyone there is so nice. And once again my vehicle was ready sooner then it was suppose to be.

Daniel

Oct 2, 2015

The representatives that worked with me were very courteous and informative letting me know how long my wait would be before the car would be ready. Good job!!

Robin

Sep 28, 2015

I only come to Tom bell to work with Dee. If you don't do what you need to do to keep her as along as possible you will lose at least this customer, if not more. She deserves a raise and bonus and whatever else you can do to make her happy.

Lupe

Sep 25, 2015

I was made to feel comfortable while my car was being serviced.The wait was not too long. The car was washed when it was given to me.

Larry

Sep 22, 2015

Josh always takes such good care of us. Above & beyond !! My car was finished way ahead of time, which I really appreciated.

Hubert

Sep 22, 2015

Very good except the battery report has been wrong three times this year in spite of anew battery. Otherwise ok but expensive.

Vera

Sep 17, 2015

Our sales person, Jim and Financing Director Jonathan Pease were exceptionally professional and knowledgeable. We appreciate the opportunity to work with them and would recommend them to all of our friends.

Bill

Sep 12, 2015

As usual had an outstanding experience with your dealership. Everyone there is fantastic. Isabell and Erica were the individuals that I interfaced with. They were both outstanding.

Kimberly

Sep 10, 2015

Erica Schilling is a great service writer....I have had such bad experiences taking my vehicles to dealers in the past and she is on top of her clientele and takes pride in what her name is on. She does her best to make sure all of your concerns are addressed properly and thoroughly! Thank you Erica Schilling for caring about us as real people and not just a paycheck!

Jennifer

Sep 9, 2015

Josh Petty was my service writer.. He was very time efficient and extremely kind and professional. I am highly recommending him to my friends and family. He's the guy to see!!

Arturo R

Sep 8, 2015

Everyone is very polite and josh petty has exelent customer service , he make me feel like part of the tombell chevy team. Thanks

Dianna

Sep 3, 2015

Our Salesman was very patient because it literally took a year for us to get financed and he always took time out to show us what he had that we might be able to get. He has always been very patient and nice. In fact when my son finishes high school and boot camp he will be going back and purchasing a new truck.

Melvin

Sep 3, 2015

We purchased a 2015 Chevy HD and the experience was like no other. We were able to find the truck we wanted on line and Derek Hanson and his sales team made the transaction the most pleasurable experience ever to purchase a new vehicle. Delivered to our work and signed the paperwork at the same time. We have never been treated so well.

Wendy

Sep 1, 2015

My paperwork got lost so I even though had an appointment I spent about 2 and a half hours just to get an oil change. But once Josh found out about the mistake he was very apologetic and even gave me a car wash. Although it was an inconvenience I am always happy with the service I receive at Tom Bell.

Steve

Aug 31, 2015

Service agent understood his role and explained in details the need for my service. I was out sooner than expected.

Danielle

Aug 29, 2015

Joshua petty really helped me out he fixed all the recalls and all of my leaks and problems and they were all under warranty he was very nice and it was such a blessing that everything was covered thank you!

Lania

Aug 28, 2015

Our salesman, Alex Salmon was fantastic!!! No pressure, no stress, no salesman "silliness"...He was informative, knowledgeable about the truck we bought and made us feel very comfortable throughout the entire process.It was truly a pleasure having to work with him.The following Monday, I took my truck in to have a few things done and had to work with Josh in the service department.Again the experience was fantastic! I haven't bought a truck since 2006 because I don't like the headache of dealing with salesmen yet the experience I had with all those involved was such a positive one I have already told three friends over the weekend to go see Alex..Again, thank you for such a great time buying my truck!!!Sincerely,Kevin DeDeaux

Joe

Aug 27, 2015

Let me first say that Ivan Lopez was very helpful in regards to showing me the different types of trucks I was looking at he wasn't pushy which I like and he made efforts to appease me which also made me happy . The price of the original truck I had looked evidently wasn't available for the monthly payment I wanted .However ,after a few tries I recieved a call from John the finance director who brought up a truck that made my day and also the sale .I appreciate the efforts from everyone there and would definitely recommend family and friends to your dealership .

Gregory

Aug 27, 2015

good experience ,good salesman ,got the price i wanted ,made me happy with my trad in value, over all better experience i have ever had at a car lot .

Debraanne

Aug 26, 2015

Was able to get a appointment for 30 minutes after I called in for a all wheel alignment. Was in and out within 1hour. Everyone there was very nice and helpfull.

Valerie

Aug 26, 2015

I took my Equinox in for an oil change and did not have an appointment on Saturday the 22nd. The wait time was expected to be over 2 and hours. I left my vehicle and was provided a shuttle to take myself and son home. Received call under 2 hours my vechicle was ready and the additional service was completed as well. Satisfied with my experience !

Diane

Aug 24, 2015

As always, Dee and the service people were great! Fixed the problem without trying to make it a bigger deal than it was. You guys totally dispel the myth about car dealerships

Dan

Aug 23, 2015

Josh Petty was on time for my appointment as usual and the work was completed timely and in an outstanding manner.

Karen

Aug 22, 2015

Kind and friendly service. Always feel comfortable taking my car there. Thank you, Juliann and all staff that helped me.

Benny

Aug 22, 2015

My experience with Tom Bell Chevrolet was excellent. Our salesman, John Martinez, was by far the best I have ever had the pleasure to work with, he was extremely knowledgeable about all the features of my Silverado and made the whole process of buying this vehicle comfortable and easy. I will definitely be back to Tom Bell for any vehicle purchase in the future, making sure John is scheduled to be present. Thank you John Martinez and Tom Bell...I love my Truck! !!

Kimberly

Aug 21, 2015

This was the first service appointment at Tom Bell Chevrolet. Josh provided excellent service and so did the young lady that was able to schedule us last minute on a Saturday with Josh. The dealership looks nice and everyone was very friendly. Thank you all! Kim

Yvonne

Aug 21, 2015

My family has had Chevy as lo g as can remember, I have had Nissan cars, my last experience with that dealership put a very bad taste in mouth that i was not really sure were to go to purchase my next car, so i thought i would just come in an test drive Chevy , instead i came in an did test dri e an Equinox an drove off later that day with my new 2015 Equinox, thank you so much for the great experience an fabulous car, love it !!!!!

Joselyn

Aug 19, 2015

Great customer service, everyone is very polite, the waiting area is comfortable and i love the deal i got on my car.

Henry

Aug 15, 2015

We were greeted well and Dee took very good care of us. Everything was done that we asked and we were advised as to how to proceed in further matters. Thank you.

Sally

Aug 15, 2015

I purchased my Equinox LT in 2006, and Dee is the only one I will go to for any problems or issues. She is knowledgable in what she does, and is thorough on how she explains what is being done. She follows up with phone calls updating me on the progress. She's the best!!

Kevin

Aug 14, 2015

Was great quick service and was also informed of recalls that needed to be taken car of on my vehicle

Chris

Aug 14, 2015

Dee was great! The labor charge was a little too pricey for my pocketbook but the car runs way better. Not sure if a cheaper mechanic could have done the same job.

Dominique

Aug 11, 2015

the entire time Steven was really great listened to what we were looking for and never once made us feel uncomfortable

Lindolfo

Aug 9, 2015

Everyone at Tom Bell were very helpful they went out of there way to make sure that we received the best deal to make us happy! We purchased our first car with Tom Bell 25 years ago and we still have that truck to this day we will tell all our friends about you and your deals see you the next time we buy another car

Joan

Aug 8, 2015

Dee continues to do a great job by keeping me updated and informed on issues arising as my repair is done. Parts were saved for my viewing of the reported issues. Dee, AJ and Elias (and others in the past) have always done a great job at keeping my car operational and safe. My 2004 Chevrolet Impala is now sporting 241,000+ miles and continues to do yeoman service for me! Thanks you!

Christa

Aug 8, 2015

I did not have a appt. but was able to get my tire patched in less than an hour. Juan provided excellent and efficient customer service.

Sharon

Aug 8, 2015

Erica was awesome she put my mind at ease about a stressful situation. My car wouldn't start twice and she helped me understand what may be the problem. Service was fast and everyone was friendly. For me to drive from Downtown LA to Redlands speaks for itself

tp900

Aug 8, 2015

My elderly mother went in for what was suppose to be a routine oil change and ended up spending $154 dollars. Do you mean to tell me you charged her over $100 dollars for an "inspection" to tell her something that most likely would have been told to her anyway because besides being an auto dealer you are a repair shop in business to make money? GOD BLESS THE INTERNET AND WEBSITES LIKE YELP that give us a voice to speak out against these types of dealings. SHAME ON YOU TOM BELL CHEVROLET!!!

Alfredo

Aug 5, 2015

Had multiple horrible experiences at the dealership where I originally purchased my vehicle and Tom Bell exceeded all the expectations I had. This will definitely be my first choice for any cars I purchase in the future.

Lenora

Aug 4, 2015

It is always a pleasure taking my vehicle in for service. My husband and I are always greeted with a smile and the utmost courtesy and respect. We always enjoy our visit and the representative that worked with us at our last visit was exceptional. Thank you!!

Ryan

Aug 1, 2015

Dee was great! Informative and very friendly to talk to. There was a miscommunication on my appointment time but they were able to fit me in anyways and got me out in a timely manner.

Janice

Jul 30, 2015

We bought our car at Tom bell for many reasons. From the sales staff to the service department I give them all an A rating. Eric Schilling is my contact in the service department. As always she has been right there to help me out on any questions that I have had. One of the other important things at Tom Bell is no matter who walks by you that works for Tom Bell always has a smile.

Linda

Jul 30, 2015

All parties were very courteous. Everything worked out with my budget. I had to convince myself on Sunday when I saw my new car that I really did buy something new and somewhat affordable.

Juan

Jul 29, 2015

Mr. Larry was the most respect full person there from the moment I walk in thank you Larry for you patience and time on helping me with new car purchase.

Ruben

Jul 29, 2015

The staff was awesome and funny. They offered free coffee and were able to tell me where I can pick up some good food in the area.

Diane

Jul 29, 2015

I have been bringing my truck in since I got it, everyone's been so wonderful. Advising what to do and what I didn't have to do. Dee is wonderful!

Alejandro

Jul 24, 2015

At least with most of the Personal that has attended to us. There is a few that aren't so friendly or inviting if it doesn't serve there purpose..

Renee

Jul 18, 2015

There was grease on the carpet (to the left of the clutch pedal) after my car was serviced. They must have spilled oil on the engine because my car smelled after it was serviced.

Tony

Jul 18, 2015

Your staff is Amazing! The sale was very easy and was not a high pressure sale. Your staff is very knowledgeable and warm. We felt like family

Blas

Jul 16, 2015

I did not buy my new car from tom bell. But when I went in for a repair. I was treated as if they knew me. they were kind and helped me with any thing I needed. the waiting area was the best. my next car my wife and daughters next car will be from tom bell dealership.

Eric

Jul 16, 2015

Our Service Adviser, Josh Petty, went above and beyond for this visit. We had a last minute emergency. The fuel pump went out on our Suburban and my wife was day by day ready to deliver our fourth child. Mr. Petty took an after hours phone call, set up our service, and had our SUV ready the next afternoon. Great work Tom Bell.

Paul

Jul 16, 2015

Dee my service rep was great and helped remind me to get some extra repairs done. She did a awesome job getting my car repaired and inspected quickly.

Ray

Jul 16, 2015

Your technician analyzed the problem and came up with a good common sense answer and I approved it and it solved the problem.

Christine

Jul 13, 2015

I like the personal care and attention. Very fast service, they said about 30 min. and they were true to their word.

Richard

Jul 12, 2015

Took my Terrain to Tom Bell 2 days before my warranty was to expire for engine noise; other local dealer ignored my concerns and did nothing. Technicians at Tom Bell weren't sure about excessive engine noise but did notice extremely low oil level; at the time I had 3500 miles on a 5000 mile oil change schedule. The immediately started an 'excessive oil consumption' test and after the 3000 mile check determined it needed new rings/ pistons. I got my car back in 5 days and everything seems great. No fluid leaks and engine very quiet; techs did find broken timing chain tensioners which was making the engine noise I had been complaining about. All seem good now. Kudos to Erica Schilling (Service Writer) for her take-charge attitude and excellent Customer Service commitment.

Edward

Jul 11, 2015

Our sales associate Michael was outstanding. He is very personable, easy to work with . We told him what we wanted and the price we were comfortable with and he made it happen. After visiting other dealerships to see price comparison and inventory it was not a good experience. The customer service was awful at best, dealing with and arrogant manager for 4 hours only to be told they wouldn't make the deal. That same day we went back Tom Bell and Michael had a deal for us in less than an hour.

Orfa

Jul 10, 2015

I have been to a lot of dealers in the course of looking for a vehicle, this has been the best experience so far.Everyone did an excellent job.

Shari

Jul 10, 2015

It was the best experience I ever had. It was quick and easy. I was nervous and Jonathan made it very easy for me. I would definitely go back again and refer to everybody I know.

Jeffery

Jul 9, 2015

We shopped at a couple different dealerships before we came to Tom Bell. We found a vehicle on the internet webpage that listed everything we wanted. When we came to check it out, and met Larry the Salesman. He was very knowledgeable, and never pushy about a sale. He made sure all of our questions and concerns were answered, and worked very hard on getting everything to fit our budget. After meeting a couple of salesman these past few weeks, Larry was a breath of fresh air! Not anything like the uncomfortably awkward and pushy sales guys we have run into. When we made the deal , we were transferred into a room to sign the papers and met another wonderful man! Forgive me, as I can not remember his name! It doesnt discount the fact he was amazing! Explaining all the extended warranty options, and signing papers. He was friendly, smart, never pushy and never boring. Without making us feel rushed; he got us out of there quickly and into our new truck. The entire experience was great! I will definitely recommend Tom Bell to friends & Family. When its time to buy a new car, I will probably try Tom Bell first!

Edward

Jul 9, 2015

Am extremely satisfied with this dealership, have been coming here Since 2006. Dee in service is an absolute charm she really knows how to make you feel welcome and always ready to resolve any issues quickly for me. Highly recommend this dealership for sales & expert service.

Debraanne

Jul 6, 2015

Routine oil change and tire rotation. Informed about needing a all wheel alignment. In and out in no time at all. Also Erica went over the up coming maintenance needed for when my vehicle has 30,000 to 35,000 miles.

Leanne

Jul 4, 2015

Cleavland was our wonderful sales associate. He's the best sales rep we have ever dealt with. Our next purchase will be made at Tom Bell and we will only see Cleavland. Great experience!

Daniel

Jul 4, 2015

My name is Danielle (My Dad, Daniel purchased the pink truck for me years ago, but I am the one that took over the payments and take it in for service. Therefore, I (Danielle) will be writing about my personal experience. Josh Petty is a phenomenal Tombell Employee! He takes such good care of his customers and works with our busy/difficult schedules. One can tell that he not only wants to do well at his job, but he actually cares about his customers and even considers our financial states (ex: Paying my student loans) when working with me. My Pink Truck needed a lot of work done to it this time and I knew that I could trust Josh to investigate all the issues/look up my account info to let me know what absolutely had to be serviced, inform me of what he recommended we do, and what I could plan to have done the future. The way he breaks down everything, such as the suggested plan of action is why I request Josh, and will wait for his availability to help me everytime. Josh has great customer service because he goes above and beyond in remembering how I like to be explained about all the servicing required, future service plan, etc. and get a print out of it for my own records with specifics highlighted every time. Expressing all my thoughts into words/writing isn't my strong point, so I hope that this little snippet that fails to include all the details of my awesome experience without sounding redundant gets Josh the great recognition he deserves. He has helped me for almost 10 years now when servicing my 2006 Lifted Hot Pink Chevy Silverado and I know I can always trust him to take good care of my truck while not breaking my bank.

William

Jul 3, 2015

Dan our salesman was knowledgeable about our vehicle Silverado 1500 Z71. Dan and Aiman (mgr) were great, real pleased with our purchase experience at Tom Bell Chevrolet.

Shanyn

Jul 3, 2015

I found my experience with Mr.Dan Burris to be very pleasant. I didn't feel pressured and a s if I was getting the vehicle that best represented my needs.

Carolyn

Jun 29, 2015

Always a friendly experience took our truck in for service recently we were helped by Juan very professional, friendly, and took care of us right away another great visit to Tom Bell

John

Jun 29, 2015

Everyone was extremely helpful and polite. All work done was thoroughly explained by Juan Fletes and was a great all around experience.

Karen

Jun 27, 2015

It's always a pleasure dealing with Tom Bell Chevrolet from the sales to the service. I came in for service and left with a new car. It was an amazing/wonderful day.

John

Jun 26, 2015

Service tech was the best I have ever dealt with there. She was on top of progress in service dept and even hand delivered vehicle to me.

Ashley

Jun 24, 2015

Your staff was very helpful and we were made to feel welcomed and comfortable the entire time we were at your facility. I would highly recommend your dealership to friends and family.

Veronica

Jun 23, 2015

It was very good. I'm very happy with my purchased and the dealership staff. They were all excellent with explaining every steps, process and answering all questions we had.

Diane

Jun 23, 2015

I really would like if the service department did not take so long to complete the jobs. I had an appointment at 12:00 pm and left the dealer at about 3:20 pm for a oil change and car wash.

John

Jun 23, 2015

Dee took care of all needs and request. A very pleasant exspierance. I will refer others and defiantly be returning myself any Time I need work on truck or need a new vehicle

Richard

Jun 22, 2015

Tom Bell Chevrolet are total professionals. I have been taking my Camaro to them for over 2 years and there work is outstanding. thank you Joshua G. Petty for your dedication to tom bell and my Camaro.

Kenneth

Jun 18, 2015

I am always greeted with a smile from the associates and they are very courteous. My vehicle is ready when they say it will be. This is the 3rd auto I have purchased from Tom Bell and I am very happy with the product.Thanks to all who help!

Steven

Jun 18, 2015

The sales person, Tyler Enyedi, did an excellent job! He was very familiar with all Chevy products and went out of his way to answer all our questions to ensure we were purchasing the vehicle that was perfect for us. Kofi Benson in finance was also extremely helpful throughout the entire process. He made sure we were well informed of all aspects of our purchase which made our experience a pleasant one. Both of these guys are a huge asset to the Tom Bell Family. I would definitely by another vehicle from Tom Bell and would direct anyone I know to them as well.

Jose A

Jun 15, 2015

Your customer service by far is outstanding. Even if the eta was hr later than told the customer service provided comforting feed back

Laura

Jun 13, 2015

Just bought my 4th vehicle from Tom Bell Chevy They are awesome they make the buying process so easy and work very hard to get you into the car or truck of your dreams Thank you so much

Kimberly

Jun 12, 2015

After a few visits.... first 1 being ok & the last one being horrible....I just knew that I needed to make an appointment with Erica and I was right.....She is VERY attentive and shows that she truly cares about her customers no matter what type of service your having done. She made sure I was not going to be inconvenienced which is another big thing for me!! If all the service writers would just give a little concern for other peoples time, being inconvenienced and own up to their mistakes or lack of giving a damn about you or other people then people would be less likely to dislike going to the dealers for service!!

Josie

Jun 11, 2015

I get a great response from the employees who are always willing to help me, I appreciate that my needs are taken care of. Always courteous:)

Sheryl

Jun 9, 2015

I had a time limit to expedite my transaction with a per-approval from my credit union that was due to expire within two hours. I was assisted, made a great deal, and was across the street to my credit union ten minutes prior to closing and was able to leave with a great vehicle! This is the fifth vehicle my husband and I have purchased from Tom Bell Chevy and we look forward to trading in our other current vehicle with them as well.

Gregory

Jun 8, 2015

while at your business waiting to see the finance advisor felt very welcomed since walking in there from day one I truly commend the salesman Cleveland for his information and help while purchasing and picking out my car I will tell you you have a great salesman Cleveland

Lisa

Jun 5, 2015

I was treated very well. My salesman, Steve, seemed to know exactly what I wanted! I drove away in my gorgeous 2015 Camaro RS

Karen

Jun 5, 2015

A delightful and wonderful buying experience with a very informed and knowledgeable salesman and a sincere and generous general manager. I would and have informed my friends and family to go to Tom Bell Chevrolet for the best prices and friendly staff. OUTSTANDING SERVICE AND DEALERSHIP.

Shiloh

Jun 5, 2015

Josh Petty took really good care of me while taking my truck in for repairs. He also kept me updated on the progress of my repairs. Picked up my truck and was driving and running great. I will definitely be back for any future repairs.

Art

Jun 4, 2015

IM so happy to have my JUKON for service ::: thanks to MR JOSHUA G.PETTY ;FOR HIS GREAT SERVICE AND ATTENTION FOR ALL MY PROBLEMS ATT ART CURREA

Gary

Jun 1, 2015

Will continue to be a customer The entire buying process was great. I recommend Tom Bell Chevrolet to my friends and family.

James

May 29, 2015

I was extremely pleased that I was able to get my truck repaired in less than half a day. I needed to use it that afternoon for my volunteer work & it was done. Great Job, and many thanks to my Service Advisor, DEE, you're great!

Calvin

May 24, 2015

Josh Petty has been my service consultant for thirteen years, I know he is very knowledgeable and has always been able to help me resolve my service needs. The service tech. explained to me exactly what he planned to do to resolve my minor repair need.

Philip

May 22, 2015

Your staff are very help full and knew what they talking about . Had a great experience at TOM BELL But not so at Moss

Luisa

May 22, 2015

Josh did a really great job explaining everything that needed to happen to my car and was great at listening all my doubts and clarifying them. Thank you for your service!

Razvan

May 21, 2015

Went in for a recall on my Volt. Parts were in earlier, car was done in the estimated time. Gave me a free VIP wash to fix my prior bad service experience.

Alan

May 15, 2015

Everyone has treated us as though we were the only customers. We have had some unusual issues, with car-eating rats and ground squirrels, and the repairs were done quickly, efficiently, and, when necessary, at a reasonable cost. The service managers, in particular, have been very accommodating and kind, keeping us informed of progress, working around our schedule and location. I cannot compliment them enough.

Esther Joe

May 13, 2015

Working with Erica in service is great. This last visit the entire team seemed to go above & beyond finding leaks and making repairs as well as attending to the oil change we requested. Very thorough. Car wasn't ready on time for me to get to work so they put me in a rental. Appreciated that so much.

Anthony

May 8, 2015

Every one that I innerfaced with including the tech. That worked on my 2010 HHR SS,from March 24 through April 6 2015 was very professional and curtious . I understand the task on hand was very difecult. But when finished I was very satisfied. Thanks. Tom Bell you have a good team.

Roy

May 7, 2015

I would have given 5 stars and a 10 if my Volt would have been put on the charger before I picked it up. Instead it was just parked out in the parking lot.

Vianey

May 7, 2015

I called last minute and i got my appointment the same day and i thought it would take all day for my service, but they were done within in an hour. So I would definitely recommend this location to those I know.

Matthew

May 6, 2015

Been to a couple other dealer Chevy dealers I'm the past had bad experience with tom bell I have no complaints

David

May 4, 2015

During my service, was told about acid on my battery. wanted to charge $60 to clean. when asked about my warranty, was told to pour soda on it to clean it up. was ever told if my warranty covered it.

Brian

May 4, 2015

Sales agent was very knowledgeable. The whole car buying process was finished in about 1 hour. Car was delivered clean and well manicured.

Will

May 1, 2015

Tom Bell Chevrolet went above and beyond my expectations while helping me sort out issues with my previous vehicle. When those issues couldn't be fixed, they once again did what they could and worked with corporate to help me find another vehicle and get into that vehicle. They also went a step further and helped me by transforming my vehicle with add-on's. Making my special vehicle unique and made to order to my specs just for me! Although I have been using Tom Bell Chevrolet for service needs for many years, I have bought new vehicles from many different dealers. After my most recent experience with Tom Bell Chevrolet. I know now that from now on, I will only be going to Tom Bell Chevrolet for all of my Chevrolet needs! I believe Tom Bell Chevrolet is the best dealership around and I highly recommend them! Thank you Tom Bell Chevrolet for making me a happy and proud Chevrolet owner again. I really can't thank you enough! Keep up the great work! Will G.

Donald

May 1, 2015

everything was explained and done on time. They called and let me know every step they needed to do,and when I could expect my car to be done.

Monica

Apr 30, 2015

The customer service was great, the service was fast, & got everything I needed to do within the one day. Compared to other dealerships as crest or rotolo I will definitely be coming here for all my services & repairs!

Bob

Apr 30, 2015

easy scheduling of appointment, no wait dropping g my vehicle off and the service was completed in a very short amount of time.

Tom

Apr 24, 2015

I have had nothing but excellent service from Tom Bell. My consultant Dee Shoaf is always friendly, courteous and very knowledgeable about any questions I have.

Karena

Apr 23, 2015

I was greeted before I parked the car which was excellent. I really like your custom service. Everyone smiling and I was able to get exactly what I came in for. I was also impressed by the value they gave for my trade in.

Will

Apr 23, 2015

Tom Bell Chevrolet went above and beyond my expectations while helping me sort out issues with my previous vehicle. When those issues couldn't be fixed, they once again did what they could and worked with corporate to help me find another vehicle and get into that vehicle. They also went a step further and helped me by transforming my vehicle with add-on's. Making my special vehicle unique and made to order to my specs just for me! Although I have been using Tom Bell Chevrolet for service needs for many years, I have bought new vehicles for many different dealers. After my most recent experience with Tom Bell Chevrolet. I know now that from now on, I will only be going to Tom Bell Chevrolet for all of my Chevrolet needs! I believe Tom Bell Chevrolet is the best dealership around and I highly recommend them! Thank you Tom Bell Chevrolet for making me a happy and proud Chevrolet owner again. I really can't thank you enough! Keep up the great work! Will G.

Daniel

Apr 20, 2015

An awesome purchasing experience! From the general manager to the very thorough sales staff, everyone went out of their way to make sure that I was well taken care of. I will definitely refer anyone looking for a car or truck to Tom Bell Chevrolet.

Alan

Apr 20, 2015

Satisfied with service, but disappointed that vehicle will need continued monitoring........Underwent oil consumption test on 2011 Traverse 3.6L DI/VVT engine for 6-month period. Internet research reveals this as a documented problem with this engine. Dealership documented oil consumption as 1.5qt/1,000 miles. Service tech removed engine and discovered seepage at main seal. Owner performs all routine maintenance and never witnessed signs of leakage on engine or signs of oil on floor under vehicle - especially considering the rate of documented oil consumption. Owner suspects any signs of oil leakage on engine discovered by tech may have been mistaken for coolant leak due to faulty water pump shaft seal that was replaced under recall. Now undergoing additional oil consumption monitoring. This is a hardship, as dealership is located approximately 40-miles from residence. The monitoring requires the vehicle to be inspected every 1,000 miles.

Jean

Apr 18, 2015

Had oil change and tire rotation for 30,000 checkup. All good, except mechanics did not finish the "tire inspection process," and we had to bring the Chevy Equinox back to have that part completed and the dashboard warning light corrected.

Virginia

Apr 17, 2015

I liked the idea of getting a free car-wash with my service, and appreciated you suspending it (except for those who demanded it anyway) during the drought. Good work!

David

Apr 17, 2015

I am and have always been pleased wither service I have recieved at Tom Bell. I am very please with service provided by Erica . She has alwYs been very helpful

Faatinoupu

Apr 16, 2015

Very happy and satisfy with your services, I was shuttled back and forth to work while the car is in the shop; the driver was very friendly and safe driver. Loved the care of my vehicle with the vip cleaning. I was supposed to pay but Mr. Juan my repair Rep. took care of it for free. Thank so much for a professional and satisfaction service for your customers. i am very glad that i had purchased my vehicle with your dealer/co. Once again thank you thank you.

Ginger

Apr 13, 2015

Dee worked tirelessly to ensure that our car was fixed in a timely and efficient manner. She is an amazing asset to your team.

Frank

Apr 11, 2015

The buying process just keeps getting easier and easier every time i come to Tom Bell that why i keep coming back Thanks

Robert

Apr 11, 2015

I continue to be impressed with the overall experience. Always helpful, friendly and with a smile goes a long way....thank you!! Bob Will

Debraanne

Apr 10, 2015

The service I received was outstanding. I brought my car I in for its routine oil change and tire rotation. Since my vehicle had over 17,000 miles Erica suggested I do the 15,000 mile service which I did . I also had them do a VIP wash. I was in and out in 1 hour. Thanks Erica and Tom Bell Chevrolet for such excellent service.

Joan

Apr 7, 2015

Service Tech was helpful and informative regarding necessary service. Service was performed within a couple hours as I waited. I was fully satisfied with the service and feel confident my vehicle is now in good shape.

Danielle

Apr 4, 2015

Everyone at tom bell is always polite from the minute i get there until my car is done they take very good care of me!

Jim

Apr 3, 2015

The remainder of the 100,000-mile service was finished for my Avalanche. The service was done promptly and the truck returned to me at the time promised.Over the years, I've enjoyed working with Dee, especially since Cat left.

Amy

Apr 3, 2015

Everyone was very helpful and made buying my new truck enjoyable. I could tell that getting exactly what I wanted, was also what the staff wanted. I look forward to doing business here again.

Francine

Apr 1, 2015

I bought the chevy cruz white car and told a friend and they went and bought the red chevy cruz that I just test drived.looking forward to the 5 years of car service like oil changes.

Renate

Mar 28, 2015

I came in without an appointment and as usual was treated with as a VIP by my service writer Dee S. I explained to her my situtation and she had me in and out before the time I had requested. I have always been more then pleased with Tom Bell's Service, both when purchasing a car and when having the car serviced. Thank you.PS Only have one little requested. That is when they wash the car, could they run the vac over the inside. Wash is wonderful but it does need a quick vac Thank you for listening.

Joaquin

Mar 27, 2015

The saleswoman Isela Camacho was very smart, intelligent. She knows what she is talking about. The best saleswoman I have met, great personality, very confident. I would likely recommend her to friends, and family members.

Martin

Mar 27, 2015

I came in just to get my 2013 corvette serviced, while waiting I was looking around the showroom and was approached by a sales rep who was friendly and enjoyable to talk with. During our conversation I expressed my interest in trading up for a new Corvette. To make a long story short he helped make it happen by answering all my questions and calming my concerns over buying a car sight unseen. One of his comments was, "trust me, when you see it you'll love it." And he was right! The car is more than I expected, thanks Dave for helping me make the right choice. P.S. my wife loves it as well. You can add me to your satisfied customer list, thanks to Dave's salesmanship!

Diane

Mar 25, 2015

I have been coming to Tom Bell since I got my truck in 2007. The service department has been consistently great. Dee is particularly helpful when it comes to advice on what needs to be done or not!

Robert

Mar 24, 2015

as always, tom bell chevy did a great job giving my pickup it's service..... got to chat with derick, brandon, jason, in sales.... also, a shout out to junior, juan and josh, the guy who did my oil change...... do appreciate not having oil dripping on my garage floor after i get home...... oh yeah, nice wash for my truck after the service....... i really appreciate that..... thanks again, tom bell chevy........... robert baker, highland....

Sonya

Mar 24, 2015

The sales personnel did a great job. When we went to the finance office it became uncomfortable. Your finance director was persistent on getting us to add services to our contract that we were not interested in. We are still waiting to resolve an issue that occurred when we were mislead.

Joanne

Mar 24, 2015

I took my car in for an oil change and to have the brakes looked at, as I had noticed some grinding when I used the brakes. I dropped off my car, and within an hour and a half, the service lady called me to let me know the rotors were rusty and that they could be fixed that day. My car was finished about two hours after that. I am very pleased and will be going back to Tom Bell in the future.

John

Mar 23, 2015

The service department was very pleasant to deal with. I just switched over to Tom Bell because we moved to the area. I ended up buying a new Colorado truck because the salesman was so knowledgeable.

Patricia

Mar 23, 2015

Everyone was great. The Sales person showed me just what I wanted, and worked with me very well. I didn't need a new car (2015), just a more confortable car (better seats) that I could afford. I will definitely come back when I need a new truck.

Jose

Mar 23, 2015

The entire staff at Tom Bell Chevrolet in Redlands, California are an awesome team that goes out of their way to keep customers happy.

Thobern

Mar 21, 2015

Great Buying experience from Salesman to Finance.Follow up from Service Coordinator for Due Bill was Excellent.Service Representative was terrific.Great experience all around plus the facility was impressive.

Jim

Mar 21, 2015

Finished by the time promised and washed and ready to go!Your crew does a better VIP car wash for $6 and change than most area car washes do for $15 or more.

Raul

Mar 21, 2015

My thanks to David Caddel for helping me find just the truck I was looking for. He made my fist time visit to Tom Bell Chevrolet very satisfying as he didn't pressure me at all. I left with a truck that I wanted and I am very happy with it.

Daniel

Mar 20, 2015

Had a great experience for buying my car again I would definitely come back if I ever buy a new car

Bryant

Mar 19, 2015

it was a wonderful and pleasant experience unlike other dealers where I didn't feel welcome I felt right at home at Tom Bell Chevrolet

Thomas

Mar 14, 2015

Great service in and out in a short time. With good work and a clean job. Never have to wait to get things taken care of. Best dealership I have ever be in.

Keith

Mar 14, 2015

WONDERFUL, Juan Fletes is a GREAT service writer, takes care of all of my car needs, he's very polite, and courteous, and keeps you updated on the progress of youe cars service.PROMOTE! PROMOTE! PROMOTE!

Kathryn

Mar 11, 2015

Josh Petty is very knowledgeable and kept me apprised of the progress of my Camero. He was recommended to me by a trusted friend, and I can see why!

Victoria

Mar 9, 2015

My wait was longer than my promise time of one hour. I think I waited 2 and a half hours in all. Fortunately, I had no appointments that day. I like Tom Bell's Service Dept. and have been there many times. I should have known better than to choose a Friday for my service.

Yaron

Mar 5, 2015

I was in a hurry to get to a meeting at work. Within minutes everything was set up and I was on my way.

Luis

Mar 3, 2015

Our second time buying form Tom Bell Chevrolet. Had a great time :). Lenoard in sales he is always a great help will not go to any one else but him for help on searching what we need. Pleasure to meet Jonathan as well in finance dept, he was patient with us and very helpfull and explained everything very well.

Tara

Feb 28, 2015

Was good and quick, but I wish the tecnition would adjust my seat and rear view mirror just for an oil change.

Carlos

Feb 28, 2015

It was good fast service Dee was the best help ever and all the other employees wheres awesome as well they should all get a big raise in my eyes. I would definitely come back next time.

Cheryl

Feb 27, 2015

The staff was incredible. Josh was great, extremely helpfull. Discovered all sorts of things I didn't know about my truck having bought it 2nd hand. Will definately recommend your dealership!!!

Hal

Feb 25, 2015

The service people were helpful, kind, and courteous and my service was completed in a timely manner. The repairs were completed in an efficient manner.

Katie

Feb 24, 2015

My service consultant Josh was great. AJ the service technician was very thorough when he called to explain the issue with my car. My car was dropped off on a Saturday and Josh did tell me that he was off Monday so someone else would be handling my service that day. By 11 on Monday no one had called so I called and was told my car would possibly be ready after 2. At 1:45 I was called by AJ and was told they were running a 45 minute test then they would call and let me know. By 5 I had not received a call so I called myself again and was told by someone different that my car was not ready, they were waiting on a part. I had asked for A J, but he was busy. By noon the following day I still had heard nothing so I called and left a message for Josh. I called again at 2:30 and was told Josh was busy. I explained I had already left a voice message so the woman was able to deliver him a message saying I needed an update on my car. He called back and told me that while they were going to fix my car Monday one of the technicians broke a hose on my car that needed to be special ordered and that was the hold up. I feel that someone should have called me on Monday to explain this to me. I was under the assumption Monday that I was getting my car back that day and at the last minute had to call and arrange rides to work and school for myself and my kids. I was disappointed in the lack of communication on Monday and Tuesday, especially given the fact that it was due to the service technician breaking a part on my car that required my car to be there an extra day. Jobs was apologetic on Tuesday when he called to tell me my car would be ready and he took responsibility for the mix ups. Now 4 days later my check engine light is back on so I've made an appointment to take my car back in. I hope to experience some better communication or that I need to continue to call myself in order to get updates.

Kelly

Feb 23, 2015

thank you for the loaner car for an appt that was necessary due to a service error previously. i am a widow and don't have a second vehicle at my disposal

Sayana

Feb 18, 2015

I took my car in for a recall and was informed on the phone it would not take very long. When I got there I was told it would take much longer than expected. Dee the service associate was very apologetic and said they would get me out as soon as possible. When I went to pick up my car she said she had a surprise for me. And what a surprise it was! The guys cleaning my car had found an old bundled receipt and in that receipt was 40 dollars....from 2010! Honesty and service with a smile . Needless to say I will be back.

Jeremy

Feb 14, 2015

I was contacted early, greeted graciously, and treated fairly. Everything was completed in a timely manner and Dee was excellent all the way through. Also, thanks to Sarah for getting me set up initially. The courtesy driver was also very nice to work with.

Ethan

Feb 13, 2015

One of the best experiences working with personnel at a dealership. Ask for David Caddel, a great sales consultant that works with you to find what you want.

Eugene

Feb 12, 2015

Dee is my favorite person in the vehicle maintenance department and she gets things done with a beautiful smile and unbeatable professionalism.

Christopher

Feb 12, 2015

Everyone is really nice. Josh Petty always take good care of me. I am really happy with his customer service.

Susan

Feb 12, 2015

Since purchasing my Camaro 3 years ago from Tom Bell, I have always brought it in for service and have always been pleased with my treatment.

Ron

Feb 12, 2015

Dee always does a Excellent job taking care of my needs. Service is also excellent. Wouldn't take my car to anyone else for service.

Kimberly

Feb 12, 2015

Everyone I encountered was very pleasant and helpful. I didn't get treated like a number or paycheck as that's the feel at other service departments. I have driven out of my way to NOT go to dealerships before but I have a feeling this is going to work out for me at Tom Bell

Holly

Feb 12, 2015

Everyone that I interacted with was very kind and helpful. They were all very knowledgeable as well. I was very pleased with my experience there.

Terrilynne

Feb 9, 2015

I came in early without an appointment and I was prepared for a decent wait. However, my vehicle was serviced in a short amount of time and I was able to be on my way much sooner than planned.

Robert

Feb 7, 2015

Brandon and his father Ron, now retired, have sold us more cars than we can remember. Pretty much says it all don't it?

Jose

Feb 6, 2015

Tom Bell Chevrolet ALWAYS takes good care of my cars and my self. Thanks. I wont go to any other dealer.

Dorina

Feb 6, 2015

I had the most awesome experience at Tom Bell. I have purchased my 2nd car from them and both times my experience was great. Mr Daniel was my salesperson and he was very helpful and knowledgeable about the 2015 Chevy Malibu I purchased. He wasn't one of those pushy salesperson, he was patient and very personal. To make a long story short. I walked out of there not believing that I just purchased a new vehicle. I'm totally amazed how wonderful my experience was. I would definitely recommend your dealership to any of my family or coworkers who are gonna purchase a new vehicle. Thank you Tom Bell for my new vehicle. Keep up the excellent work.

Shani

Feb 5, 2015

Thank you for always treating us so well. We love having a place like you in our community. You serve your customers professionally and courteously.

Josie

Feb 5, 2015

Went in looking for a car to replace my car which was stolen that same day, I walked away feeling good despite my credit rating. Driving happily every day. Thank you!

Larry

Feb 4, 2015

I appreciated the quick alignment ck and follow alignment on my car and the wash and detail work ...all great

Desiree

Feb 3, 2015

It was awesome everyone was excellent. Especially Juan he was the best very nice and personable I will definatly ask for him next time.

Robert

Feb 2, 2015

I needed a smog check for vehicle registration and Dee expedited the necessary service and I received the PASSwithin 90 minutes. Thanks Dee

Hubert

Jan 27, 2015

As a new customer I have had service on my Impala twice in your service department. However after my second service I realized that something was wrong about the report concerning my battery which was only a month old. I called AAA and had it checked. I returned to Bell Chevrolet and a refund was issued to make it right. This is great customer relations and I will be back for more service as needed. The first service advisor, David Cross was excellent as was the second one, Erica Schilling who helped get the refund issued as David was not there that day. Both have my highest regard. They serve you well.

Anna

Jan 21, 2015

This Company is wonderful and have dealt with Tom Bell for a long time. Josh is a wonderful person in the Redlands Office.

Bill

Jan 18, 2015

Was met by Barba in service lane. she checked my appointment time and took me into see Erica. Erica was busy at this time so she showed where I could wait and Erica would call me when she was finished with the customer she was with. Barbara is always pleasant when I have been to this facility. Erica was pleasant and professional in her dealings with me. Went over services required for this visit. Alway have a great experience at this dealership.

Armando Luis

Jan 16, 2015

very good, the process was fast, friendly people. Our car looks new again. Communication was great our car was ready before the due date. Thank You

Edward

Jan 16, 2015

Have been dealing with this dealership since 2007 and am very satisfied. Josh in service has always handled my service needs promptly and have never had any problems with any work that needed to be taken care of. Definitely a 5*****star dealership and an excellent service department.

Tiffany

Jan 14, 2015

We have been dealing with Tom Bell sents 2013 and you have been the best dealer we have ever had. It's a pleasure to deal with you all. Your sales and service department is the best.

Lisa

Jan 12, 2015

Never a bad experience. Glad to have pick up service so I don't have to wait at the dealership all day.

John

Jan 8, 2015

Quoted $34.95 for lube without brake inspection. Did that a week ago. My payment came to $42.13 including AAA 10% discount. Do not understand. I also was supposed to get a free lube certificate in the mail for attending the last scratch off and test drive promotion. Never received it.

Stephen

Jan 8, 2015

Not only provided the necessary maintenance but brought to my attention a necessary recall item needing attention. Handled promptly at a later date when required parts were received by the Dealership.

Bogie

Jan 7, 2015

I bought a 2015 Traverse for what I felt was a fair price. I specified I wanted to use Alta Vista Credit Union for finance and was told no problem. In a matter of a few days I got a notice from One Way that my finance with them was approved. I called One Way who told me to call the dealer. I spoke with the same finance manager who told me he'd take care of it but never did. He flat out lied initially saying Alta Vista denied me but I spoke to them and Alta Vista said an application was never sent to them. I have a long term relationship with Alta Vista and know getting financed there was not a problem. Additionally Tom Bell did not pay off my trade timely and an auto payment was deducted from my account on a vehicle I no longer owned. When I called Tom Bell finance I was told I would get a refund from my old finance company in about 6 weeks. However, after insisting Tom Bell did reimburse me the same day. I made my first service appointment and it took 5 phone calls to get an appointment. Was continually placed on hold but no one ever came back. After taking my car in for service I waited about an hour for a shuttle to take me home and over 2 hours to pick me up after being told one was on the way. Multiple calls were not returned and when I finally got to the dealership not one person said anything anout the confusion. Honestly, I dont think they gave a xxxx. I've bought 11 cars there over the years but never again.

Marry

Jan 7, 2015

My experience at the dealership has always been pleasant. The employee's there are always friendly and easy to work with. I do not trust anyone else to take care of my beautiful Camaro!

Emily

Jan 7, 2015

I adore Damon Smith. Since Catherine Leffer left, he's the only one I'll deal with. My issue is with the techs. 3 times Damon put on the paperwork to check my tire pressure. And 3 times they did not. It got to the point my warning light came on because the pressure was 10 lbs under. I had to take it some place else to have it done. They FINALLY checked it on my last pit stop, but this marked the 4th time that it was requested to be done, and after I had to take it elsewhere. But Damon is awesome.

Richard

Jan 6, 2015

Pete Hernandez was extremely helpful in my decision to acquire a 2015 Camaro. I never felt pressured to purchase a new car from him, but instead he was very good at giving me all the information I needed to make an intelligent informed decision. Kudos for Mr. Hernandez.

Rafael

Dec 28, 2014

experience was good, the repair was handled in the time that they had stated and I was called promptly, I would definetly recommend your dealership to people I know.

Kristi

Dec 27, 2014

The technician who worked on my car was very polite and helpful. He explained in great detail the issues my car had and exactly what needed to be done to fix it. He was very knowledgeable and very patient with me as I tried to understand the issues with my car. I really appreciated the service I received and would recommend your technician to all my friends

Thomas Or Susan

Dec 27, 2014

I'm always treated politely and professionally at Tom Bell, and this time was no different, I would not take my business anywhere else. They got me in and out quick, answered all my questions and looked for ways to save me money!

Daniel

Dec 25, 2014

Steven Wilkensen was our dealer representative and did and excellent job of explaining the options about the 2015 Equinox and working on getting the price we could pay for the vehicle. The financial officer Jonathan was also very helpful in help us close the deal. Good job guys.

Stacy

Dec 23, 2014

I took my truck in to get a spray in bed liner. The liner looks great but my tailgate lock was some how broken. So now I have to take it back in to service to get the lock repaired.

Brant

Dec 23, 2014

It has been the experience of my wife and I that the staff who have contact with the public are very professional, warm and welcoming in their approach, and very efficient at their job. The professionalism of the staff at this dealership has been so good that bringing our cars here has become our first choice rather than going to other car repair facilities.

Robert

Dec 22, 2014

My truck was not shifting properly from 1st to second gear. I had it diagnosed and the transmission fluid changed. The initial diagnosis said that it was running lean and that the transmission control module needed to be replaced. The latter was $300+. Upon further examination, it was determined that the transmission part was unnecessary, which saved me the $300. The service writer was Damon Smith. I greatly appreciate his honesty and good service. Oh, and my truck is running great now. Also, you have a greeter at Tom Bell named Barbara. She is an incredible ambassador and asset for your business. You should replicate her at other businesses.

Tara

Dec 20, 2014

My service writer is always very helpful and understanding. Thanks Dee. But it would be nice to have Danishes in the lobby for the early birds in there.

Nicole

Dec 16, 2014

Multiple things were wrong with my car and the customer service that was provided by Dee was exceptional. All maintenance issues were explained in detail, and I was satisfied when I picked up my vehicle the same day.

Karen

Dec 10, 2014

I had an appointment scheduled with Damon at 12:30. He was at lunch when I arrived. Dee promptly stepped in and helped me. I've been coming to this Dealership for many years and I've gotten to know many of the Service Personnel. Dee, Kat (who is no longer there), Wayne (rest in peace who I followed to Tom Bell from Center Chevy) have always been more than helpful. Thank you Dee for always making me smile. Your spirit and knowledge are very welcoming.

Maryann

Dec 9, 2014

They were very helpful. They cared to check and make sure I was ok and comfortable. Offered coffee. Great experience!!

Edward

Dec 4, 2014

Josh in service always treats me well and addresses my service issues with complete knowledge. I have always been completely satisfied with Tom Bell's service department and recommend this dealership highly.

Robin

Dec 1, 2014

Paid attention to what we need And what we were asking about ! Followed up on every thing we asked about .went over every thing can say customer service was top notch truck came back super clean all people from phones to front desk very good

Fred

Nov 29, 2014

My 2011 Tahoe just turned 100k miles and it has been problem free. Had tune up, differential service, spark plugs changed, and new rear brake pads done all in one day! Fantastic!

William

Nov 29, 2014

My Wife and I knew our car would take some time to complete the work, so we brought it , then went home until the work was done.

Tressa

Nov 28, 2014

Josh is an excellent agent always enjoy dealing with him he is very helpful and alway informative. I always enjoy my visits at Tom Bell.

Gerald

Nov 26, 2014

Damon Smith was great I called to make an appointment, He schedule a time and I was helped really quick. The car was taken care of. I guess it was a busy day that day and the waiting time was a bit long but the service was great.

Charles

Nov 26, 2014

took my exqinox in for a small leak in the raditor. the dealer had a new one ordered the same day and had my car back to me in two days. My car was under warranty. They also gave me a loner car for my work day. Juan and his crew did a great job.

Curtis

Nov 25, 2014

Damon, the service tech. was extremely helpful and insured that all of the service needs for my vehicle were met.

Jeffrey

Nov 23, 2014

Leonard was awesome as usual. This was our second time this year to buy a vehicle from Leonard. He is always very helpful and gets us what we want for the right price.

Dwanah

Nov 17, 2014

Actually, when I first started coming to you people I never new all exited, but now I just hope that in few years from now maybe perhaps I can get my cars service in Pahrump NV. are you all affiliated with the Coverlet dealer in Pahrump NV?

Kathy

Nov 16, 2014

Very friendly & helpful people, from sales, service & finance. This dealership is not like any other that I have dealt with before. You will have my business & I have already talked to co-workers & family/friends about you. You do not have to play games & take advantage of your customers. I have had to have work done on one of my cars, so it was easier to rent a car for a day or two from you than to go to Enterprise. I like that I can now do everything at your dealership. I am a happy customer & hope to continue to do business with you.

Maria

Nov 13, 2014

It was pleasant. We felt comfortable and pushed to make a fast decision.

"JeromeCa"

Nov 1, 2014

To start off I brought my car in for major repairs that were not covered due to the expiration of my warranty. I explained to the head service technician that I had contacted GM concerning my repair problem and they advised me to contact the dealership from which I purchased my vehicle because it was nothing they could do to assist me. The head service technician was very helpful and understanding of my major repair problem and assured me that with all the issues that I was having with this vehicle in the past year since I purchased the vehicle the dealership would fix the repairs with little or no cost to me. I was contacted in about a week of bringing in my vehicle and my vehicle was repaired and ready for pickup with little cost to me that the technician had promised to me earlier. In the twenty seven years that I have owned a GM vehicle this was by far the best experience I that I ever had with a dealership. Thanks Tom Bell Chevrolet for your outstanding support and service to the customer!

Traverse Owner Wendy

Oct 17, 2014

The day I came in for my 7:30 appt., there had been a printer glitch, coffeemaker was down and the hallway floor had been flooded. It took awhile for me to get seen; however, I'm pretty flexible and so was easygoing with everyone who assisted. Everyone did their best to make a "bad" morning one not so bad. The VIP carwash was great!! Damian was great and so was the woman who greeted me in the line. I cannot remember her name. Petite, brunette, very knowledgeable. Good job everyone!

RonEva

Aug 26, 2014

I am so impressed with the customer service I received from Tom Bell Chevrolet of Redlands, CA. So much so I purchased not one but two cars in the same week. My sales person was Ms Isela Camacho. Even when I thought I had a major misunderstanding on one of cars I was to purchase. Ms Camacho went out of her way to resolve the misunderstanding. It is a good feeling when you feel you have found a good car dealership. To find a great dealer and an outstanding sales person like Ms Camacho is an out and out blessing. Thank you Ms Camacho! Thank you for everything.Ron Rodriguez/Ontario, Ca.

Crystal

Jun 17, 2014

Our vehicle was done at the promised time and we were informed about all that was done to it.... Thank you Juan fletes for all your help...

Joaquin

Jun 17, 2014

Dan and Isela's smile made us feel welcomed! I will definitely return to Tom Bell Chevrolet in Redlands. Thank you!

John

Jun 14, 2014

We just purchased our 3rd car from Tom Bell Chevrolet. In past experience buying cars my wife & I didnt feel the respect and customer service as we do with Tom Bell Chevy Dealership and its staff. The staff; from the sales team to the finance team and as well as the service drive team - thus by far has gained our respect, trust and loyalty. Your service area has always shown not only their professionalism, but excellent customer service making us feel like part of the Tom Bell family and ensuring us that they care! Because of this I want to thank Dee Shoaff in the service department for keeping our trust and confidence in all the work put into our cars. She explains the work to be done which helps us feel safe and assured driving off with our vehicles.I will always put Tom Bell first in car dealerships when referring family and friends confident they cant go wrong with Tom Bell Chevrolet! Youre a great team and we appreciate your honesty and devotion to your customers!Very pleased and loyal customers,John & Patti Aguilar

Juan

Jun 12, 2014

Everyone was very helpful and professional. Steve was super helpful and explained things very well and so was Kofee I'm finance. Alonso was great help also.

Richard

Jun 12, 2014

I had appointment at 10 AM and had to wait until 10:20 before the service advisor finally made contact with me. The greeter was very helpful in attempting to find my service advisor. The problem was the monitor of tire pressure system was fault. The monitor system failure occurred after my last maintenance at the dealership. After 198.00 for wheel sensor replacement I left after a reasonable wait. Car wash was very good...

Pierre

Jun 12, 2014

I came in for a specific car which I saw on line on the Chevrolet web site and as showed, the car was in. The transaction went very quickly with no hassles. I requested to not be ask to buy anything else but the car, and Dan the sales person along with Johnathan the finance person respected my wish and didn't try to muscle something more out of me. Great team.

Edward

Jun 12, 2014

My experience at Tom Bell Chevrolet is always a pleasure, the staff is fantastic, friendly, super helpful. I have been taking my Avalanche to this dealership since I purchased it in 2006 for every oil change and any problem that might have come up. Josh Petty has been taking care of me each time and I couldn't be more satisfied. Dee also is wonderful to deal with. I highly recommend this dealership and the excellent service they provide to all my friends and relatives.

Weldon

Jun 11, 2014

As usual, our experience with your dealership was excellent.The people from Derrick on down to your service people was perfect.We will continue to recommend this dealership to all of our friends.

Omar

Jun 10, 2014

Very professional and welcoming environment. Every time we take our car to get serviced the employees are very professional and friendly. And specially Joshua Petty Thank You for everything he always explains everything to us. Keep up the awesome work Tombell team. :)

Stephen

Jun 7, 2014

There was a great deal of confusion over the contract, financing and cost of vehicle toward the end of the transaction. My wife asked me to leave, but David Gorman and Koffi Bensen were very diligent and worked out an acceptable deal with us.

Brian

Jun 4, 2014

Derek And Stevan were the most professional and patient people I have ever met. They made my vehicle purchase experience an absolute pleasure. I was treated with respect and honesty and they worked very diligently to meet all of my needs. I would highly recommend anyone to Tom Bell Chevrolet not only for a purchase but for vehicle service and maintenance.

Annmarie

Jun 2, 2014

Our finance representative, Jonathan was amazing! He was so helpful and made things so easy. Larry, one of our sales reps was also great. However, our other sales rep, Chris, made me uncomfortable. I would not want to work with him again. Overall my experience was very satisfactory.

Anthony

May 31, 2014

In a word AWESOME..Junior/Josh...Treated me better than if I were a family member..I can not speak more highly of what they did for me...VIP treatment all the way...NO Chevy dealer could even come close to EVERYONE at Tom Bell..When you're the BEST there's a reason!

Jessica

May 31, 2014

Having to go through a recall is never easy but the experience was amazing. Josh Petty took care of everything. He let me know that it would take about a month for the part to become available and it did only take a month. My car was fixed in less than a day after the part came in and the outside was washed. I could not have asked for a better experience.

Anthony

May 24, 2014

Josh Petty took really good care of my family and I, he was very professional. He updated me periodically on my Tahoe. I received my Tahoe back in less then 2 days with the issue fixed. Very satisfied with the service.

Tressa

May 22, 2014

I am so pleased to have Joshua Petty as my go to person. He takes really good care of me. Thank YOu

Evangeline

May 22, 2014

I am blown away with the "HONESTY" of your service. At the beginning of this year and last month (twice) I went to Tom Bell Chevrolet and asked for an oil change but they refused to do the service because it was "NOT" necessary. I am so impress with their HONESTY that I made a decision to force them to do the oil change so I can have the other services that I want but just pay the price of an oil change. I feel I am being treated and taken care of as a "family" because family will never take advantage of each other. Family are always HONEST to each other. Awesome... Awesome... "HONEST"... service. Thank you!!!!!

Curtis

May 21, 2014

The Sales Consultant, David Caddel and the Finance Manager, Kofi Benson were both extremely positive and helpful in my acquisition of my new Chevy Cruze. Tom Bell Chevrolet will be my dealership of choice from now on.

Rebecca

May 20, 2014

Steve has helped us get into both of our cars. He is not only knowlegeable but relateable. Great experience between him and the finace person who helped us with the loan process.

Cynthia

May 19, 2014

My experience was wonderful. Everyone was very polite and answered all of my questions. From start to finish I was there for about 2 1/2 hours. That was great. Thanks to all of you who helped me.

Dennis

May 14, 2014

Dee has never let me down. Follows through on the entire job, whether it is just an oil change or a major repair.

Donald

May 11, 2014

Very pleased with the service I recieved , the prompt sevice and being informed every day until service was completed.

Michael

May 9, 2014

Erica and damon from service, and Jonathan from financing did an exceptional job with customer service, making me feel important and well informed. The sales guy Dave was a nice man however did not provide the same service. I was not Educated in the truck, I sold myself on it. I got more information about the truck from the people at the body shop. It seemed like the ONLY thing on Daves mind was the survey. No matter what I was talking about he kept going back to that. He must have told me over a dozen times to make sure I put "completely satisfied" not just "satisfied". He demanded it and kept repeating that was "the most important thing". I felt uncomfortable. He was beyond pushy with this subject. I spent nearly $50,000 cash and he had no part in my deciding. I have always loved chevy and always will. The other people I named did an excellent job expecially Erica.

Christine

May 8, 2014

We have purchased 8 brand new cars from Tom Bell so we are treated as family. The sales, finance and service employees are truly excellent at what they do.

Steven

May 5, 2014

Had a 90,000 mile service. Josh Petty has been my service writer since 2003 and knows my Sierra better than I do. Always get great service by him and the rest of the Tom Bell staff.

Leslie

May 4, 2014

I always seem to get things done right and in a timely mannor..josh always seems very nice and helps me with everything as well as explains everything to me...no complaints..

Raymond

May 4, 2014

told it would be a 2 hour wait, thats too long when you have an appt. for a oil change.

Lonnie

May 1, 2014

My husband and I actually enjoyed the purchase, which normally going to buy a car is like going to the dentist...We had a bad experience many years ago with Tom Bell Chev...our middle daughter who is 28 was still in a car seat...after the experience we had, we swore we would never go back, 2003 we bought a brand new truck from you and then came back on Saturday. The sales people we worked with, were right to the point and made the time in the "little office", go by pleasantly quick. Evening signing all the forms went very smoothly and the gentlemen working with us explained everything in detail. Thank you!

Bonnie

Apr 30, 2014

Service agent , Juan, was fast, efficient and polite. I was in and out of service in less than 1 hour. Loved that my car was clean and vacuumed. The young man did an excellent job cleaning and appeared to be a hard worker. I have no doubt that the mechanic was on his "A" game considering my car was returned quickly.

Leanne

Apr 30, 2014

Peter the sales manager was awesome. He found me the vehicle I was looking for quickly. The finance manager was great. He got me a great interest rate and payment. I just recommended Tom bell to my sister who is looking for a new car.

Josephine

Apr 30, 2014

I called in because of concerns regarding the recall and the fact I was going out of town on vacation. I was given a rental vehicle for use until the part came in which was 2 weeks and only cost me $45 for the additional insurance. Made my trip vacation much better not having to worry about my vechicle safety.

Tressa

Apr 29, 2014

everyone I have come in contact with is very helpful, courteous, and eager to do a good job. I really am glad I bought my car from you.

Darrin

Apr 28, 2014

I had an appointment which they called to remind me the day before. Whrn I arrived there was a person to greet me and get me in with my service specialist Cat who was very helpful. The shuttle dropped mr back at home (he was very polite). My car was promised by 2:00, Cat called at approximately 10:15 to say it was ready. When I came to pick up my car it was ready and the check out process was quick and easy.

Sue

Apr 27, 2014

Catherine is the best person I have ever dealt with when it come to taking care of my automobile. I wouldn't take my car to anyone else. The whole team is very friendly, But Catherine is the best.

Debbie

Apr 22, 2014

My service rep Catherine Leffer always takes care of me and my car. very upfront with what needs to be done and addresses my concerns.

Joan

Apr 19, 2014

The checkin procedure is unclear. No service writers were outside for me for 10 minutes. It was strange to leave my car in the service bay to go searching inside for a service writer.

Dennis

Apr 19, 2014

Service Adviser and Tech looked at the problem and recommended that the truck not be driven before repair was completed. Left truck that late afternoon and it was repaired early the following morning.

Wendy

Apr 18, 2014

Both Damon Smith and Barbara (sorry I do not know your last name! - but super sweet!) - were great in helping me out! Thank you both!!!!

Jeffrey

Apr 16, 2014

Our salesman Leonard gave us the best experience that we have ever had buying a car. He and Alonso were very helpful in providing us with the car we wanted for the price we needed. Kofi was also very great in finance. We purchased our car late at night after closing time and Leonard, Alonso and Kofi were a real pleasure to deal with!

Rebecca

Apr 12, 2014

Katherine Leftner is a great service representive. She has a wonderful way with customers and always gets everything done as promised.

Bradley

Apr 11, 2014

Dee Shoaff continues to provide professional and outstanding customer service. She is one of the main reasons I continue to come back to Tom Bell Chevrolet, despite having another dealership much closer to my home.

John

Apr 10, 2014

Dave Gorman was great to deal with ordered the truck back in October and gave me up dates every time he got one couldn't be more satisfied . Thanks again

Pamela

Apr 10, 2014

Dee is my service specialist and she is one of the best. I have purchased three autos from Tom Bell and she has been my service agent from the beginning. So professional and personable. Thanks for another great visit and the excellent service.

Leslie

Apr 10, 2014

Were very interested in saving us monies & they did. Very polite & answered all questions we had. And the young man who help us was extremely efficient. Oh by the way his name is Stevan Wilkinson, nice young man. We are so far very happy with the way our new truck is performing. Thanks again for all your help...les & Mary Burdette

Don

Apr 9, 2014

The only issue is that the tire pressure was wrong. The report stated they inflated to 35 when in fact, my vehicle which is equipped with a diesel engine said it should be 38.

Phillip

Apr 9, 2014

Service dept. had me in and out very quickly. Great service from Damon and your techs. See you in a couple months.Phil Brun

Kyra

Apr 8, 2014

Within a minute walking on the lot I was met by Jessica. She answered all of my questions & concerns and made purchasing my first car a great experience. The GM and financing rep were very friendly and helpful as well. I love my new 2014 Malibu and happy I purchased with Tom Bell Chevrolet!

Ora

Apr 5, 2014

There was a lot of customers in the lobby causing additional wait period but that tells me there is good customer relations with the dealership.

Marry

Apr 3, 2014

I love the people that work there, everyone is so nice. i especially like Juan's customer service. I wouldn't take my camaro anywhere else but Tom Bell in Redlands. :)

Fernand

Apr 2, 2014

While I only came in for an oil change for my Corvette, I left your dealership with a new one. It's the most I've ever paid for an oil change. I love my new car. Brandon was very helpful in the transaction. Also, your finance team was helpful as well. Good job guys.

David

Mar 29, 2014

Everyone I came in contact with was awesome. Salesman was very knowledgeable and was able to answer all my questions.

Paul

Mar 29, 2014

There is no better Chevy Deal in Southern California. Professional, proficient and respectful of the customer'sTime and Money! I will continue to take my Chevy hereEven if it is 38 miles from my house, it's worth the drive!

John

Mar 29, 2014

We have been going to Tom Bell Chevrolet for over 20 years and Tom Bell Toyota. Dee at Chevrolet is the best. Jerry is the best at Toyota. We won't deal with any one else. Both are great team players.

Brittany

Mar 28, 2014

Overall great! Friendly fast service all the way around. Very nice and clean. Walked around the dealer with my 2 year old while waiting. Everyone greeted us and asked if we needed anything.

Donald

Mar 26, 2014

Your dealership has alway's provided me the vefry best service,not only on my Chev.Eqinox but on a previos vehicala Buick. I am particulayy grateful to Josh Petty.While I am 81 years of age he has never taken advantage of my occasional cantacerous personality. % stars to Josh Petty.

Kevin

Mar 25, 2014

The service on my 2013 Suburban was great. Just had the oil changed and the fluids check. My vehical was finished when promised and was even was.My thanks to CatKevin

Cynthia

Mar 23, 2014

Always we'll taken care of by my service rep Dee , She makes sure everything done completely on my trucks . Will always refer her to all my friends and clients .

Sharon

Mar 22, 2014

I couldnt imagine going anywhere else to have my car serviced. Juan Fletes always takes very good care of all my needs and concerns all while making me feel right at home. Thank you

Mayra

Mar 22, 2014

I went in twice already to get my car serviced and Dee has been such a great help! I love how fast the service gets done. I live 30 minutes away but I rather come here than a dealership bear my home. Thanks Dee you are awesome!!!

Maureen

Mar 21, 2014

Kathy with the Service Department is a pleasure to work with and talk to. Always greets us with a smile and shows she cares about us as customers and the service of our vehicle.

Diane

Mar 20, 2014

Upon my visit I was greeted right away and the job was done on time staff very friendly and very courteous. thank you

Renate

Mar 20, 2014

I HAVE ALOT OF TRUST IN THE SERVICE DEPARTMENT PERSONNEL. I ALWAYS SET MY APPOINTMENTS WITH DEE. WHAT A GREAT LADY SO HELPFUL. I FEEL VERY COMFORTABLE WHEN I TURN MY KEYS OVER TO HER. I KNOW THE JOB WILL BE DONE RIGHT BY THE MERCHANICS

William

Mar 19, 2014

Everyone was very friendly. They explained different features on My New Camaro, even the finance department was very helpful & easy to understand. They also let me know if I had any questions to call them. I am so happy with my New Camaro! I couldn't believe how fast that got the one I wanted. Thank you Tom Bell for a Wonderful experience. I will definitely recommend your Dealership. Thank you again.

Curtis

Mar 19, 2014

My experience with Tom Bell Dealership was just outstanding, Steven Wilkinson did an outstanding job in the ordering and delivery of my Stingray. All of the people I conversed with was great. I have told my car club members and friends who are contemplating on purchasing a Stingray that Tom Bell is the #1 dealer. They all are a group of professional's that provide outstanding service. GO TOM. BELL

David

Mar 17, 2014

Experience was good, but prices are really, really, really high. $50 to replace a turn signal and license plate bulb??? The bulbs cost me $5 and 5 minutes to install. $50 seems ridiculous to me. Also, my transmission was recently serviced by a non GM shop. Chevrolet recommended that I have the transmission serviced. I was told the recommendation was based n mileage and lack of history with GM. I feel it is wrong to recommend service based these parameters. Hypothetically, I could have serviced my transmission 2000 miles ago at Pep Boys, and Chevrolet recommends it now. I could have easily said "it must need it again, go ahead and service the transmission". I would have spent big $$$ that was unncecessary.

Richard

Mar 13, 2014

I went in without an appointment and they took me in and was done with every that had to be done for 1500 miiles in 2 hours that was very nice

Lisa

Mar 12, 2014

My husband went for me and said it was good. The only problem was they did not reset the dashboard indicator showing something is wrong with the car, so I still have that lit up.

Lauren

Mar 12, 2014

Cathrine in service is the ONLY service rep I deal with, she has been phenomial from the first day I brought my car to your dealership. I originally had planned on purchasing my first new car ever a2012 2SS/RS Camaro from your dealership, but was treated so poorly by the sales man that not only did I leave sans my dream car, I almost decided that I wasn't ever gonna buy a new car if the way your salesman treated me was indicitave of salesmen everywhere. I ended up purchasing my car from another dealership and I'm glad I did, but I ended up needing service while at my mothers and was forced to call your service dept... I was against bringing my car to your dealership until I spoke with Catherine. She was not only knowledgeable, but personable and perfessional and I must say redeamed my faith in TOM BELL... I love her so much I have referred my father (who has a c5 Zo6) and my boyfriend who also has a 2012 2SS/RS to your service dept. If you can find a sales person with a can do attitude like Catherine has I just might consider buying my next car (a white stingray) from TOM BELL!

Gary

Mar 9, 2014

Very happy with your service department. Josh took really good care of me. Even gave me a car to drive while service was completed.

Luis

Mar 6, 2014

Lately every time I go for service there are many other repairs or preventive maintenance orders recommended. I start with an estimate of $300 end up paying close to $1000. Don't know how much longer will continue using this service

Ron

Mar 5, 2014

Very happy with the service and communication I get from Tom Bell, service personnel do excellent work & Dee keeps me informed throughout my service.

Eric

Feb 27, 2014

This was my first visit to the service station. We just moved to the area and so it was important I find a service station that was honest and cared about our needs. The entire staff was polite and helpful. I have high expectations and the staff clearly exceeded them. Thanks

William

Feb 26, 2014

When I go to get our Malibu serviced, Josh Petty, service writer, answers all of my questions in a down to earth way. Even after 4 years of service, I am treated the same as if I just bought a new car. I used to work for a Chevrolet dealer in Texas, and Josh gets his ears bent when I start to get chatty. If anything, I need to just sit down and wait for our car to be finished. Thank you Josh for being patient with me!

Normand

Feb 23, 2014

not pusy, informative, very friendly, willing to spend time and make sure we knew all about the chevy,impala. searched all over for what we wanted.

Robert

Feb 22, 2014

great service, can't beat it......... always treated great by dee and ellis..... also george did a great job on my oil change.........> i really liked the new look of your store....... you did a great job....... every thing looked really nice..... the only thing i could add was the cashier's cubby hole was kinda small.......... but, other than that........... the new look was great............ bob baker, highland, ca..

Michael

Feb 22, 2014

Mr. Cory kept me inform on my vehicle. He ranks excellent inmy book. Great service and car and paint job looks good, but front window shield has a chip in it and needs to be replaced.

Norma

Feb 21, 2014

I have a wonderful experience every time I need any service done to my car. Josh Petty goes above and beyond to take care of my car. very helpfulas and he finds a way I could save money in my pocket. Thank you Tom Bell for having great people working for you!

Ryan

Feb 16, 2014

I came in for a recall service to my Silverado. My radio is currently malfunctioning and my drivers side front tire monitoring system is broken. They asked if the recall was the only service I was getting done today and I said yes. I appreciated the fact that I wasn't pressured into paying for a service I clearly needed but could not afford.

Donald

Feb 16, 2014

They didn't crowd us while looking. They answered our questions and wasn't pushy like some dealers. I would strongly recommend. TOM BELL of redlands. Very friendly.

Dawniel

Feb 16, 2014

Excellent appointment availability, customer services, and overall atmosphere. The General Manager takes time with the customers and is willing to answer any questions as well.

Glynn

Feb 14, 2014

We stopped in with a couple of questions regarding when we should schedule maintenance on our three months old Sonic. Dee showed us how to check the car ourselves, offered a free courtesy service for us, and have the fluids and tires checked. We were able to go on our trip the next day with peace of mind. Also, Jessica took the time to answer some questions e e had about the My Link system. Thanks so much.

Carlos

Feb 13, 2014

My SUV's engine was making a fluttering noise. The engine cam was failing so a new engine was required. Dee and Junior handled my concerns and provided me with options so that I could make the best decision. Junior, as always, made himself available and provided the best experience for me. Buying a new engine was a tough break, but the choice was clear. Tom Bell's service department has the experience, professionalism and customer service tact and leadership. The engine installation was performed as well as I have come to expect. Thank you folks.

Jon

Feb 12, 2014

Your dealership offers a pit stop on my new Camaro which helped me out for a upcoming drive to Las Vegas. Keep up the good work.

Glenda

Feb 12, 2014

They did a good job.There was a man name George there in the repair part of the shop, excellent job, good customer service, he is a hard worker.The only thing I didn't like was they took everything that was in the bed of my truck and put it inside my truck on my seat with no plastic down. Then they left it there. I had to put everything back before I left. Over all very please.

Barbie

Feb 11, 2014

my truck is always ready the time that i am told it would be and i am not just hanging around doing nothing, thank you for the nice waiting area with a television for everyone to see. thank you dee for the service you give me i will always have my service done with you.

Hal

Feb 11, 2014

I can't complain about the workmanship, but whenever I come to the dealership, it seems it always takes longer than expected to complete the repairs and is more expensive than when I walked in the door. New issues are always discovered and the cost of repairs is significant.

Bob

Feb 11, 2014

Most everyone in service is very friendly and helpful. some of the sales folks, though, not so much. I could provide names of the good people if they would get perks (or a pat on the whatever part is politically correct).

Gerald

Feb 11, 2014

Service personells are alway in good form always willing to help and answer all question. Damon and Josh just stop what they are doing to help.

Cheryl

Feb 11, 2014

Juan was very friendly and helpful. I had called ahead and was given an appointment and he came out right away and got it handled. Some recommendations were made but no pressure to do anything other than what I came for. Much appreciated! Thanks.

Dennis

Feb 11, 2014

As usual Dee, my service rep, kept me informed about the repair and the repair was done properly the first time.

Eugene

Feb 11, 2014

Cat & Dee always make sure that my vehicles are serviced correctly. The only suggestion I have to make the experience at Tom Bell more efficient is update the service area by putting a roof over the entire area & hiring more specialist so that every repair doesn't take an hour (standard oil change & multi-point check).

Michael

Feb 11, 2014

The work was done in a timely manner and was exactly what I wanted and needed for my car. The building and environment was very clean and enjoyable. The best part was the people. They were friendly and eager to help. A great experience!

William

Feb 8, 2014

THE SALESMAN, DANIEL BURRUS, WAS A TOP NOTCH PROFESSIONAL PERSON,VERY HELPFUL AND DETAILED IN MEETING OUR REQUIREMENTS. YOU SHOULD WELL BE PROUD OF HIM.WILLIAM AND LA NITA BEEBE

Rhamona

Feb 8, 2014

The sales representative Mike was very helpful. I knew exactly what I wanted and he helped leave with it the same day.

Alex

Jan 10, 2014

Overall my experience with Tom Bell has been great with service and personnel. Any problems I had were quickly resolved by Dee who has been great. Just one problem that has bothered me when I purchased the vehicle in July 2012 from Joe Boghos we also purchased a extended warranty. Joe said he would also give us the VIP car wash and also life time oil changes for free with my purchase as long as I owned the vehicle. But when I went to the service center they said there is no such plan. I was upset because I was told something that was not true. It was not written in the contract but when a man gives his word I assume his word is true. But apparently it is not.Coming from an established place like Tom Bell I assumed your sales people would be honest. This angered me. I feel like I was lured in for a quick sale so he told me that. Now I'm very reluctant to refer any friends or family because of this. I feel very let down. Alex and Stephanie Betancur

Kevin

Jan 1, 2014

My service rep in Catherine at the Tom Bell location. She's a great lady and look forward to taking my Suburban in for service. Always on time and no complaints.Great Job "CAT"Kevin

Dawn

Dec 30, 2013

My Service writer Josh is excellent. I would refer them Tom Bell if the have a Chevy. However, I'm extremely disappointed in the little electrical and sensor failures I've had on my wife's Chevy Malibu. I don't think I will buy another Chevy product when I'm in the market for a new car.

Larry

Dec 27, 2013

Stevan, our salesperson was really patient. We purchased our 2014 Silverado through the Costco Auto Program, which made the buying process easier. There were a few minor issues:-The factory sticker said the Silverado came with door handles the same color as the car; but the door handles are black. Steven said he'd find out about that issue. -There's also allegedly supposed to be tinted windows on the Silverado according to the factory sticker, but the windows aren't tinted.We are looking forward to having service performed on the Silverado at Tom Bell.Again, a pleasant automobile buying experience.

Nancy

Dec 17, 2013

I have made appointments and also have come in without an appointment and the staff has always helped me and serviced my vehicle in a timely manner...josh is great he is always friendly and helpful

Brianna

Dec 17, 2013

I can't remember the name of the man who helped me but he was very nice and didn't try to sell me on anything I didn't need which was nice. I wish there was another tech working the check engine department so I could get the light cleared on my car, but he assured me he would get me an appointment this week.

Gloria

Dec 13, 2013

I dealt with Josh at service and he did a great job in helping to resolve the issues n a timely matter, Juan also assisted

Marshall Hankin

Dec 13, 2013

Tom Bell Chevrolet provided an outstanding purchasing experience. From the very beginning, I was called by a very courteous gentleman named John. He asked me questions regarding my automobile needs and personal preferences. He checked to see if the car was available. It was. Without any pressure, he invited me to come see the car. I did so, that same day and was greeted by a lovely lady named Jessica. She showed me the car that I looked at and drove me around to see other cars as well. My car was appraised and we started negotiations with Jessica's manager. It did not take long before we struck a deal. The finance process also went very smoothly. The finance manager, John, took me through the financing agreement in record time and I was out the door. Jessica showed me all of the features of my new car and the perks that came with the purchase. I was quite impressed with the friendly, professional care that I received. They followed up after the sale offering me unlimited, patient care and concern, regarding my new car and how I could make the most from the ownership experience. I don't have enough space to tell you how impressed that I was with Tom Bell Chevrolet and their wonderful staff

Norman

Dec 12, 2013

Two other dealers couldn't make a deal work for a new car while writing in negative equity from my trade. Tom Bell made it work and were friendly and informative. I will recommend to others and purchase a vehicle here for my son as well.

Marshall

Dec 7, 2013

From the time I entered your dealership, I was treated with respect and caring. Your entire staff from the most delightful and informative Jessica to your management staff were extremely helpful. I did not feel pressured, but was given all of the information that I needed to make an informed decision. Jessica has made herself available to help with any questions that i might have after the sale. Overall, it has been a good experience. Other dealerships could profit from this low key, yet informative approach to sales.

Hal

Dec 1, 2013

Overall, it was a good experience. Every time I bring in my vehicle, it seems that new problems that I wasn't experiencing are discovered, resulting in cost and time way above the original estimate.

William

Nov 22, 2013

Josh my service rep has always been very kind and helpful as is everyone that I encounter at Tom Bell. I always have a good experience there.

Jana Jones

Oct 11, 2013

I was VERY pleased with my experience at this service center. Josh was very helpful, honest and NOT pushy! I came in for one reason and I didn't feel pushed into spending all kinds of money on a bunch of other things! Josh informed me of the recommendations for my SUV but I felt comfortable with it. I would highly recommend this service center.

Mac

Oct 1, 2013

The service folks treated me with professionalism and kindness. I always appreciate them reminding me of my next service.

JillCoberly

Sep 12, 2013

This is by far the worst place to ever go. Not only did they lie about what the deals were but they also sold us a crappy car that has fallen apart 5 times since we got it four months ago

CindyKooiman

Aug 27, 2013

This last Saturday we went to Tom Bell Toyota and were greeted by a very friendly saleswoman by the name of Janet Budde. What a truly awesome agent she was! She was very knowledgeable about the various cars and answered all of our questions. She was very patient when were trying to decide on the color we wanted! We were very pleased with all of the staff. Dallas was also a very nice young man who was very friendly and professional. We were also impressed with the financial woman who we worked with - Janelle Hall. Janelle knew her stuff! She explained all of our options and did not try to pressure us into anything which was very relaxing. Our experience was enhanced when the next day I went down for the special drawing for an I Pad. Our name was drawn! Thank you so much! I have a small business and I really needed one of these!Thank you so much for everything and we love the car! We will certainly recommend your dealership and our agent!Sincerely, Cindy and Everett Kooiman

Hal S.

Aug 21, 2013

This was a good experience. Although additional issues were identified and the cost was more than I had planned for, the problems were identified in and repaired in a timely and appropriate manner

Linda E, regular customer

Jun 21, 2013

service and sales reps were well groomed and delightfully friendly. all were helpful and informative. have truly enjoyed my relationship with Tom Bell Chevrolet over the years.

Kathy K.

Jun 19, 2013

I have always taken my Chevy Cruz to the service department at Tom Bell Chevrolet for oil changes or any little thing that I feel is not right with my car. Josh in the service department is very friendly and listens to me no matter how crazy my issue is with the car. The service department always makes me feel that customer service is top priority. Thanks Josh and team for doing such a great job!

Ray Wilkerson

May 14, 2013

Josh provided outstanding service and serviced my vehicle in a very professional manner! It was a delight visiting your organization and the service was dynamic/sound/expedient! Please relay my appreciation to Josh and his team for a job well done! Ray Wilkerson CMSgt USAF (retired) MBA

Rubi red

Apr 25, 2013

As we walk in to the dealership we were greeted but a very helpful sales person, and he took us right to what we were looking for! he was very knowledgeable of the specifics of the car and we told him what we wanted and he took us right to it! Everybody was help helpful and i like that we came to a deal that we were both happy with! I love my new car!

Irphred

Apr 23, 2013

I went to Tom Bell because of how my Club, Corvette's West, was treated by another Chevy dealer in the area. Tom Bell has been extremely supportive of Corvette's West. I had my oil changed and I was amazed at the positive experience. My Corvette was ready in short order, and they washed my car as a courtesy. I spoke with several Tom Bell employees as I waited for my Corvette to be serviced. All Tom Bell employees that I encountered were friendly and helpful. They stated that Tom Bell treats his employees very well. In this day and age where the customer seems to be an after thought by vendors, I found my experience at Tom Bell to be very pleasant. Fred Ransom, San Bernardino CA.

Mary B

Apr 19, 2013

From the time I walked on the lot to the time I drove off the lot with my beautiful new Chevy Cruz all treated me with respect and courtesy. My salesman, Steve J, was knowledgeable and took his time to show me everything about the Cruz. The credit manager was wonderful as well. I would definitely recommend Tom Bell to anyone looking for good service and a good deal. Buying a car is not my favorite thing to do, but the folks at Tom Bell made it a good experience. Thank you Tom Bell!

Robert and Marsha Dougherty

Mar 3, 2013

Jonathan Pease was patient and professional in which case he listened and found a 1500 Silverado that satisfied our needs for a price that was affordable for us. So the buying experience was not stressful and we got what we wanted, Thanks to him and staff. Marsha and Bob

Christina E.

Mar 1, 2013

John, our salesman, was absolutely fantastic. He was very comfortable around us and I felt that he was truly working to please us. Johnathon, the financial guy, was also very helpful. Overall . . . I LOVE my Camaro!!!!!! More than likely, the next time I buy a new car my only question will be what color.

Echogreen

Feb 9, 2013

Excellent customer service! Very nice and courteous! Great deal! Was able to get a good deal on a green Chevy spark. Love the car!

Kryshawk

Feb 1, 2013

My initial contact started with an e-mail to the internet sales department. I told them what I'm looking for, how much I need my payment to be, and what I can afford. They provided me with the financial options that I was looking for. I couldn't be happier with my Sonic.

MJSMalibu

Aug 15, 2012

The whole experience from start to finish was GREAT!! Sales , sales manager, finance manager, all top notch, helpful and more then willing to deal!! By the time we left we felt like we were part of the family! We have bought a bunch of cars and trucks over the years and I would rate our experience at Tom Bell as the best! THE BEST!! TOTALLY SATISFIED!!

llaguirre

Aug 13, 2012

Great auto shopping experience. Salesman really went out of his way to answer all questions and ensure that I knew everything that I needed to know before I purchased my Camaro. Finance dept was also very helpful and friendly. The shopping exeperience at Tom Bell was above and beyond what I had expected.

woodyshotrods

Aug 12, 2012

I HAVE DEALT FAVORABLY FOR MANY YEARS, AND MANY NEW VEHICLES WITH THE PEOPLE AT TOM BELL CHEVROLET.THEY HAVE ALWAYS BEEN VERY PROFESSIONAL AND HELPFUL IN PURCHASING FROM THEM.I PLAN TO CONTINUE TO BUY FROM THEM. W.N.McCORMICK

Jstme

Aug 12, 2012

I have purchased my last 5 cars there and have continued to have my service done there. Dee has always done what is needed for me and has never oversold me on my service. She as well as the rest of the support staff at Tom Bell know me by name and always have a smile when I come in. They go above and beyond what is necessary EVERYTIME I come in.

celes83

Aug 11, 2012

I brought a car from this dealer and anytime so thing is needed I go here, and they are always friendly. I would recommend this dealer!!!email:cuevas_celesteatyahoo.com

jfiles44

Aug 11, 2012

I was very pleased with the way they treated me, the speed of the service and the friendly attitude of everybody I came in contact with. they did not try to sell me or repair something that did not need repairing.

fmartin93

Aug 11, 2012

I went in to have a defective speaker replaced on my 2009 Corvette. It was done in less than 3 hours and was covered by warranty. I was quite satisfied with the work and the service personnel.

jimncyndi

Aug 10, 2012

I have been vary Happy with Tom Bell this is the fifth car we have bought from them we have enjoyed the last two the most. In 2006 we bought a new HHR to date it has a hundred and twenty miles on it. and this year we bought a 2011 HHR and gave the other to are son .love dealing with Tom Bell !!!!!!!

ruronk

Aug 10, 2012

Excellent experiance all around. Dave Gorman did an excellent job meeting our needs. Everyone at the dealership was a pleasure to work with. We love our 2012 Corvette.

sonicreviewer

Jul 4, 2012

I came in knowing exactly what I was looking for and I was prepared to do some negotiating to get as fair a deal as I could. Daniel, the salesman, said he was new and did what any new salesman would do. He didn't waste my time finding the only Sonic LS they had on their lot. After the test drive, I was quickly handed off to Stephanie, the client adviser. Stephanie sized me up very quickly and had a strategy for dealing with me that involved acknowledging that I had done my homework and claiming that she was going to get right to the bottom line, which was an offer. Though she was nice, I could see her technique and after she negotiated all she could from me (I went straight to an offer that I estimated to cut out their profit completely and worked her counter-offers down until I was satisfied). We were then passed on to Kofi, the finance manager. Kofi very aggressively tried to get us to sign without reading, and though we brought in our own loan and specifically requested an option contract of 7 days to pay, Kofi intentionally left it out of our contract. I found this and Kofi's response was indirect and he kept saying "it's fine, that's what every contract looks like". I found a total of three errors, that could have cost us money, that Kofi tried to avoid changing, but I demanded the changes be made before any signatures were signed. After I got him to make the requested changes to the contract, Kofi became very angry and tried to intimidate us. My wife felt so pressured by Kofi to sign that I had to grab the pen from her hand until I was satisfied with the contract. Every aspect of dealing with Kofi was bad. I am not buying from another car dealer like that again. I'll go into manufacturing my own vehicles before I go through that intense, disgusting situation again. These car salesmen are beggars, the lowest of the low.

akc813

May 19, 2012

This dealership will try to rip you off by any means necessary. They will try to take advantage of you and are EXTREMELY pushy. "If you don't buy this car today, this offer expires". If they were actually confident in their prices, they would give you a car price up front and WANT you to shop around. They wanted to tie us to the chair and not let us leave until we signed the outrageous deal. They also lied about the car price right to our face. Pushy, demanding, rude....NEVER buy a car here.

Yyes

Feb 18, 2012

Tom Bell is the worst dealership in the industry. Not only will they make you wait & wait, but they are infamous for being professional liars. When you finally negotiate a price and you're ready to sign papers they will call it a communication error and try to sell the vehicle at a different price, last minute. They also tend to make promises they refuse to keep. My advice: DON'T BUY A CAR AT TOM BELL, Redlands!!

amberv

Sep 26, 2011

We came in looking for a new truck that would fit our needs; and chose Tom Bell Chevrolet based on the locality of the dealership. After walking around a bit looking at the different trucks that were available we decided to head over to the internet sales department. A much easier and more straight forward way to do things. We wanted to pay invoice pricing and as soon as we walked in we were greeted and given the numbers we requested. Dave was very helpful and informative in every aspect, from when we walked in to when we left in our new truck. Kofi, the sales manager was very nice, he told us our numbers and had us on our way to Disneyland in no time. Overall we had a great experience here and will be returning! Go see David Gorman!!!

Cifuentes

Sep 26, 2011

I shopped 35 dealers in two weeks before I decided to shop for a car at Tom Bell Chevrolet. Dave was a great and very patient guy the finance departments are helpful and very friendly with a smile and funny. I was not rushed and I looked at more than one car. I felt they gave me my time to decide what I wanted to take home and what was in my best interest. The best thing they gave me the payments I wanted and the term I needed. I even was congratulated on the way out for my purchase.Donna M. Cifuemtes - Fontana, Ca. ; >

wowzerbeck

Jul 5, 2011

Denise was very friendly and helpful. She responded to my requests in a timely manner and answered all of our questions regarding the new cars and we even looked at a few used cars. She was very knowlegable and would refer her to my friends who are looking for a car.

rwbaker31943

Jun 16, 2011

a great store to buy and have service done on your car........... i really like my chevy's.......... been doing bussiness with tom bell chevy since 1990.......

Firmanca

May 24, 2011

Very pleased was told bottom line walking in and had no gimmicks or games every chance I get I drop the name of Curtis and the Internet sales Dept here at Tom Bell I was so pleased with the no haggle and no games. It was such an easy process from sales all the way thru Jonathon in finance when I am in the market for another Chevrolet I will be back now let's hope the service Dept stands up to the sales staff then I will be a Tom Bell customer for life....

tmogis

Jun 11, 2007

I came to Tom Bell to have the " Turn Signal Switch " replaced'I hac called earlier and spoke with a service advisor ( I later learned was Hector ) and inquired as to how much it would cost to replace the turn signal switch,Hector told me it would be $ 128.00 labor and he did not know the cost of the switch. I spoke with the parts dept. and was told the switch would be $ 81.00. When I arrived at the service dept. for repairs I spoke with Craig and explained the problem and we checked the vehicle and the brake lights did not work with the engine running.I was overcharged and Ii am not happy with it at all. The $85.00 diagnostic charge should not have applied. I was not informed that I was being charged for something that was not even performed.I inspected the vehicle in the stall and nothing had been disturbed on the steering column or inside the car.The Service Manager " Junior " said the used probes.It is impossible to probe through the steering column.What a bogus statement to make.i was also told by Craig that there was a plastic cam inside that had to be replaced and that the cost was $ 50.00 and he gave it to me for $ 25.42 that also was incorrect. My correct charges should have been $ 128.00 Labor + $ 81.00 Turn Sw. +$ 31.75 Cam Part + $ 7.64 Knob and taxes.My invoice # is CVCS234497 06/04/07 CUSTOMER # 201359. Finally Tom bell is the only Chevrolet Dealer that Ii have found that charge this so called diagnostic charge. If I had been told of this up front I would have gone else where.I had and earlier estimate of $220.00 from citrus Garage an hour earlier.Life would have been much less stressful.