Used Cars for Sale at Tony Nissan in Waipahu, HI

G&K

Nov 1, 2016

Third Nissan purchase from Tony and once again it was flawless. Louis Boria greeted me, asked me what I was looking for and delivered exactly what I wanted. He has since called to make sure we were doing okay and to let us know to call him if we have any questions or concerns.

Sentra

Oct 30, 2016

Louis is a sweetheart , he picked me up from waikiki ! He did everything in his power to help me. Even took me to costco for gas and set up bluetooth.Seen louis if u want to buy a car he will make it happenI dont like the finance guy, he did not go over anything! Be aware if extended protection! It will add thousands to your bill

jsilva1

Oct 28, 2016

ALWAYS the MAIN reason why my ohana sticks with Tony Autoplex! WONDERFUL Customer Service!! Tony Nissan, Jason Beleno, has been THE BEST Service Manager for us! ALWAYS efficient, friendly, and SO accommodating! HE is the one person I will request to assist our family when I make appointments. Any questions or concerns, Jason takes care of things right away. I wish all places had a "Jason" in their office :) THANK YOU Tony Nissan and Jason Beleno!

Kailuana

Oct 24, 2016

These two women were very helpful in assisting me with closing the deal to my new Rogue. Much Aloha to you both for your time.

Dee

Oct 23, 2016

This was my first experience buying a car. I saw a used car online and wanted to test drive that vehicle so o contacted Tony Nissan by email. Louis Boria was my salesman, called me back and scheduled my test drive. The original car I wanted to test drive wasn't there but Louis showed me other options and made buying my first Nissan so stress free. I didn't feel pressured, he was clear and explained my options. Financing was my biggest fear, but Louis helped me thru the process and got me a great rate for my car. He set up my bluetooth in my car and explained the many features before I drove off the lot. Louis was very professional, willing to listen to the customers needs and providing stellar customer service. I would highly recommend Louis to any first time car buyers or anyone who wants a stress free car buying experience. Thank you Tony Nissan & Louis Boria!

Customer808

Oct 22, 2016

Excellent service by Jason Komori. He remembered me from prior services and was friendly, professional and knowledgeable. Got me in and out earlier than expected.

Great Value

Oct 19, 2016

Sales is your initial Customer Contact, they are the voice of your company that can open up doors of opportunities. Being a great listener gives you the knowledge of what is being communicated, needs, desires of why that customer came through your door to begin with. Once that Sale is closed Service and Parts will be given opportunities to build upon that sale. Louise Obaldo exemplified all of these qualities of being an outstanding sales person. I also sent an email to Deborah Adams telling her our story of your Awesome Customer Team Service. We live in close proximity of many car dealerships, your dealership was our 2nd stop and the farthest from where we live; we had a terrible experience with the first dealership and was planning to visit other dealerships. We came in Tuesday 10/18/16 1030am to pay off our balance and pickup our new Versa. We also spoke to an Awesome Parts person that is not listed on this survey please Thank him for us!!

lkf78

Oct 17, 2016

On 13 Oct 16 I went to the cashier to pick up my vehicle as it was after hours and my service advisor had already left for the day. It was then I discovered that I had been charged for synthetic oil change when I had asked for a regular oil change. I did say that if I miscommunicated this and because the oil was already in my car I'd just pay for it. Angela the cashier apologized for the mix up and asked me to wait one second, and literally a second later Ms Brazfield who I'm guessing overheard our conversation and took the initiative to come over and ask me to explain. I explained that maybe because I dropped off my car to a different advisor who then would transfer over to my regular advisor, that there might have be a miscommunication. She too apologized for the mix up and immediately authorized a price change so that I would only pay the price of an regular oil change. The impressive part is how professional, courteous, and loyal these two employees were. They had not been a part of any of my dealings up until this point, but yet took responsibility and initiative to achieve customer satisfaction. These two are a direct reflection of their leadership and should be commended. Way too often people won't hesitate to write about the negative, today I wanted to take a moment to say thank you to the team!

DOPPEFRESH

Oct 17, 2016

First of all, I was lucky to have had such great service by louise. That day couldn't get any better! I only spent an hour of my time and she was on point, understanding, and have a very good vibe, and I would recommend her to everyone! More dealer ships needs someone like her on their team!

Sheila

Oct 16, 2016

I found the exact car for me on the Nissan internet. I made an appointment to meet our salesman. Mike was waiting for my husband and I as we entered the dealership's entrance. The car was waiting out front. He gave us a great brief on this car and off for a test drive. Needless to say we purchased our car. It was totally seamless. We drove home with our new purchase that day. Mike was courteous, attentive and most informative. Thank you Mike!

Aieaman

Oct 14, 2016

When buying from Nissan I was hesitant due to all the story's of dealerships locking into outrageous contracts and swindling as much money as you can. But when Cal said he could help me find not only a car that would be in my budget but a car I want to own. That made me feel at ease. He treated me like family and was always willing to listen and answer my questions. He did his very best to go above and beyond the call as a sales rep. Nissan you better take care of this man because someone as genuine and professional as this is very rare in these days. If ever I want to buy a car when I am older, Cal will be the person I work with.

brenda1982

Oct 14, 2016

I was so pleased with how I was treated when I walked in to Tony Nissan. Believe me, I was stressed and nervous at the same time. Upon arriving at Tony Nissan I had an appointment with Juan but I ended up with Louise. Louise was so pleasant and she listened to me in what I needed. Of course, she had a job to do but at the end I strongly believed that we BOTH benefited. I will not go to any other dealership for any car purchases in the future. I will always do business with Tony Nissan. I was there from noon to almost closing but I tell you it didn't bother me cause I was being helped in everyway. From my sales person to financing. I had a great experience. Me getting this car was a surprise for my parents and they loved it. Thank you so much Louise and Juan and Tony Nissan Family for a great experience!!!

firstcar

Oct 11, 2016

Very friendly and welcoming staff. Louise was lovely to work with. She was accommodating and knowledgeable with their products. I went home with a car i'm in love with and felt that i've gotten the best deal!

#1grandmother

Oct 11, 2016

Very friendly and courteous from the sales person and overall the company itself. Clean company and very professional. Easy exit to and from the company

Versa

Oct 10, 2016

Deciding to purchase a car is very overwhelming but Eli made the whole experience comfortable. He was very thorough in showing me the system features.

NewNissan

Oct 4, 2016

I recently purchased a new Murano from the Tony Nissan. The entire process including financing was very efficient I was in and out in a few hours with the vehicle that I wanted

Jerika Moniz

Oct 4, 2016

Friendly dealership from beginning to end. Showed us the best options for what we was looking for. And settled the deal the way we wanted.

cooldriver

Sep 19, 2016

We like the personalized service that Charles presented. Very patient and informational to our needs.We felt no pressure in his salesmanship. He made the process simple and clear.

Tynval

Sep 18, 2016

Our experience at Tony Nissan was awesome. Our salesperson Allen was great. He gave us no pressure whatsoever. He was the best! The entire experience was wonderful.

Topsy

Sep 14, 2016

Tony Nissan stood out from other dealerships by going to extra effort to get approval for a lease car for a foreign military officer with no recognizable credit score. I appreciate their acknowledgment that not everyone is the same and that three are exceptions. Thank you.

srlc

Sep 13, 2016

I was parked in a lot. Walking back to my van, I could see something hanging down under my van. I drove to Tony Nissan. Although it was late in the afternoon and the service department was closing up, Jason Komori took the time to come outside, look under my van, and diagnose the problem. A protective shield was missing a clip and therefore was hanging by only one clip. He quickly went to find a clip and fastened the part back. He did not charge me for the fix. Jason was so friendly and smiling the whole time, even at the end of the day. Such great customer service!!

hop1431atgmail.com

Sep 13, 2016

Mr. Cal was very detailed and hassle free when I came to buy a car, he was not trying to influence me to buy this car but only fed me the facts and how dependable it was along with its safety features which is very important when buying a car, I love sales people like that and I'm recommending all my friends to Mr. Cal Delos Santo.

Carranza72

Sep 12, 2016

My experience at Tony Nissan was one of best car sales I had. Great customer service Sales agent was very explanatory with vehicle features. Highly recommend to family and friends to purchase there new vehicle at Tony Nissan.

Lennybc

Sep 8, 2016

I want to thank everyone at Tony Nissan for helping me buy my first brand new truck. It was a struggle for me being 19 and trying to buy from a dealership always the problem with my age and credit but tiny Nissan put that aside and really helped me out. My experience with the sales rep Calixto was amazing he even got me my request for a Red Nissan Frontier which was amazing. My experience was definitely life changing and they took care of me while other dealers only turned there backs on me. I can honestly say I will be back for my next purchase years down the line!

RussG

Sep 7, 2016

Louise Obaldo was friendly and very knowledgeable, she listened to what we were looking for and provided great service. Louise made buying a new car pleasurable. We would come here again and will recommend her and the dealership to our friends.

ClydenDonna

Sep 7, 2016

Terrific service advisor,from the beginning to the end everyone had a great attitude and and was friendly..I was promised my truck in 1hr 15 mins and was out of there before that time..Awesome

Lucy

Sep 6, 2016

This was the smoothest, most peaceful car shopping experience I've ever had. I felt no pressure at all. Even though I was there for a few hours, it didn't feel burdensome. I'm glad there were toys for my 6 year old to play with, and was also happy there was free wifi connectivity so she could watch videos when she got bored. My child and I were both comfortable, which attests to the family-like atmosphere. As we were leaving the lot in my new Juke, my daughter yelled, "I love you, Uncle Char-los!" - the name she gave to our sales rep Charles Watson. Also want to mention how much I love the Tony Group website. It is easy to navigate through, unlike some other websites I attempted to look at it. Charles said it best - Tony is transparent. The ease and transparency of the website was the main reason I decided to buy a car from Tony.

manakuli81

Sep 5, 2016

Greeted with a smile. Cal was excellent and very greeting. Found a pretty good deal vehicle that I liked. Bought a new Nissan Sentra back in 2004 so that is why I came back.

Elnhiers

Sep 4, 2016

Excellent Fast Reliable and Provides what you need. Quality and again Excellent Service so that I know what I'm getting with the vehicle purchase!

Boronskie

Aug 20, 2016

I called in the morning to check when can I have my Rouge service and they said they can do it TODAY in the afternoon. Very nice customer service over the phone and very helpful. Kinda surprise but I was glad so I went later in the afternoon. Checked in was easy and everything was explained and done professionally. Very happy sitting in the waiting room with free coffee and a big screen TV watching the RIO Olympics. Change Oil was even done in less than an hour. Thank you!

Anthony Riel

Aug 20, 2016

I brought my car in for service today and was greeted and treated with excellent customer service. Great communication and crystal clear explanations. Awesome job.

Tupua Patricia

Aug 18, 2016

My service experience today was excellent. The service on my car was completed before I was able to obtain my hepatitis a vaccination next door at Kaiser .

Emjay702vegas

Aug 17, 2016

Long story short, i had my car stolen and was no longer operable. I came into tony nissan not expecting to buy a car but Louise helped and listened to my concerns. Great salesperson!

ghofius

Aug 15, 2016

I have always been skeptical of taking my car to get serviced at a dealer but Jason Beleno has earned my trust as an honest and upfront service agent. He is very customer service oriented and always straightforward with his answers to my repair problems. What a great person to have on the Tony Nissan team!!

ballin!808

Aug 15, 2016

I HAVE SO MUCH PLEASURE FROM JASON BELENO. I AM TREATED SO WELL ALL THE TIME, WHEN I GO TO THE CASHIER, I AM SO HAPPY TO PAY!

Slickahuna

Aug 14, 2016

Jason Belano is a very courteous member of the Tony Nissan Service Team. He always strives to provide Top notch customer care the first time and every time. From calling to make the service appointment, coordinating a rental/loaner vehicle, and following through to the service completion, he always makes his customers is number one priority. He always pays attention to my concerns and details of the issues with my vehicle and asks the right questions to help Tony Groups mechanics to diagnose the problem right away. When he is on the phone with another vehicle owner and I walk up to his station, he always acknowledges me and then goes over my service as soon as possible. When you need service for your Nissan in Hawaii, don't see the other dealers, go to Tony Nissan and ask Jason for assistance. He is a valuable asset to the Service Team and is always happy to assist you.

Charlie Charlie

Aug 14, 2016

I bough my first car and I'm very happy with my decision. Laura was very helpful and knowledgeable with the cars. I love the additional added services and warranties included with my purchase.

Rokada21

Aug 13, 2016

Was very helpful in helping me find a new car, getting it to the price im comfortable with. It was an overall good experience and was happy with the results.

jk

Aug 12, 2016

Jason is always prompt, courteous and helpful. He is honest and tries to accommodate me whenever possible. I appreciate him following through on all services until the job is completed.

rosiepadua96789

Aug 12, 2016

I took my car in and Jason was right there to assist me with my issue. He scheduled a tech to test drive my 2014 Pathfinder and was quick to figure out the problem. I needed a new transmission and Jason got the parts in and my vehicle was done within a week and during that time he got me into a rental knowing I needed transportation to work and to take my children to and from school. I also scheduled a time to pick up my vehicle and it was ready when I got there and it was even washed. Jason made things so easy for me and I didn't need to stress one bit. He is an excellent service provider and I don't know what I would do if he wasn't there the next time I take my car in for service. Keep up the great work Jason!!!

Clint N.

Aug 11, 2016

Having my car serviced used to be a real hassel, from feeling rushed when you're trying to explain what's going on to waiting a ridiculous amount of time to be informed about the status of your vehicle (most times having to call them) I've always heard horror stories about servicing your vehicle at dealerships which is why I've never wanted to ever go to a dealer for services. One day my Nissan Quest started shaking and jerking on my way to work. So being that Tony Nissan is right across of my job I had no choice but to take it there, this is the day that I experienced customer service like no other. Jason my service advisor was very helpful and understanding. You could tell that he genuinely cared about my issue and assured me it would get taken care of by the time I finished work so I could have a car to get home. I got a call just 1 hour later to inform me what was going on and what needed to be done to fix it. I gave the go ahead and received another call just before lunch to inform me that my car was ready!! From start to finish Jason was truly exceptional. Since that day I've never gotten my vehicle serviced anywhere else. Infact I've recently bought a brand new Altima from them knowing the fact that I have a great place to service my new car!! Thank you Tony Nissan for having great employees like Jason to make us feel right at home!!

Chuck

Aug 9, 2016

From the time we drove into the dealership, our salesman Cal Delos Santos was great. He greeted us so cordially and made us feel welcome. He was very informative and we really appreciate him taking the time to answer all of our questions. We have had our Sentra for 15 yrs. and he showed us all the new features. The changes are incredible. We left the dealership after purchasing our new Altima feeling very satisfied and confident of our choice. Cal you were Awesome! Thank You!

Teddie65

Aug 8, 2016

Jason helped my out a lot and he showed me very excellent customer service. He is good at what he does and he deserves a raise!!! I would reccommend my friends and family to this dealership because they care about their customers! The only thing I did not like is my AC being used. I have my AC off because I don't want it to be used and every time I get my carBack the AC is ALWAYS on

Meekness1

Aug 8, 2016

As military personnel and being a woman, I was skeptical about going to dealerships until I talked with Debbie. She made me feel so comfortable and I didn't feel taken advantage of by ridiculous sales pitch. Debbie and I talked for weeks about what I wanted and the pricing. She never forced anything on me. Once I was ready, Debbie had her best salesperson, Allen, show me all the features on a Nissan Rogue. We drove it around and I was hooked. Allen was so knowledgeable about the Rogue, it truly impressed me. He was the most down to Earth young salesperson. I felt no pressure. After a test drive, I had to drop my rental off and Allen drove me back to the dealership to sign for my new car. That's excellent customer service! Thank you Debbie and Allen.

JTFerguson

Aug 7, 2016

Extremely willing to negotiate price for a used vehicle. Be prepared with KBB stats and a full walk around of the intended purchase. Don't be afraid to go for what you earnestly believe the vehicle to be worth (from $10k to $7.9k.) After negotiating $7.9k as my price for a vehicle the sales consultant requested the pre-approved check draft we had secured from our bank (valuation written on it good for up to $12k.) Assuming they needed to take it to the finance office to get the required information from our credit union to complete the check and finalize the transaction, we handed it over. We had already negotiated our price so I didn't see the harm.I. Was. Wrong. WHAT A SURPRISE! The power train only warranty for the purchase brought the total price up to $11.9k! And because my wife was made terrified by that shyster (James) promising "failed transmissions," "blown gaskets," and throwing around the "CVT" acronym (claiming it's somehow harder to replace than a "regular" transmission...) I was left without option. I will NEVER conduct business here again.The sales consultant (Laura) was tough, but thorough! She did her job exceptionally well, was open to negotiation, and broke her back to make a deal. Car dealers suck, but as far as they go she seems like a genuine person. That finance office (James) is crooked, NEVER let them see how much you have available to work with.Laura is THE ONLY reason this review has two stars. That is all!I have another car to purchase in a few months, I will not be going here. Which is sad, because Laura is phenomenal. I will not be leaving stars for service, work, friendliness, or price because the two people I worked with are so diametrically opposed. The end result would be purely average because she was great, and he sucked. (1+5)/2=3 stars. I do not feel as though my experience in its entirely was worth 3 stars.James, and James alone, cost this dealer repeat business. I already had a private seller lined up for my second purchase, and Laura made me want to shop with Tony Nissan again. James made me not want to be in the same state... Let alone shop there. The last time I stood that close to what could be called "evil" was when I was deployed in Iraq and in some of the lesser desirable locations...

margie

Aug 7, 2016

Have been satisfied with the service and personnel. Jason always handles my request with a smile and returns calls promptly. He deserves a raise and atta boy.Thank you,Margie

MyMy D. R.

Aug 7, 2016

I've been taking my truck for service at Tony Nissan. Making an appointment is so easy. The job gets done quicker than I expect. I'm notified if there's any issues with my truck and presented with an explanations and solutions. I've always had a pleasant experience whenever I'm there.

Patricia Kaili

Aug 6, 2016

Purchasing my first vehicle has been an AWESOME JOURNEY. That was 10 years ago, so with that said, I upgraded on the same model 2015 Altima 3.5 SL, and Jason has been my Service Consultant till today. I have seen service consultantskills come and go, but Jason has been there for me and my family and friends with the same professional and friendly services he gives to all his customers. He keeps me informed and updated every time my vehicle is in for service, a few times even knew what the problem was while explaining the symptoms over the phone. I was totally impressed. ALOHA has many meanings, and Jason Beleno holds every one to the highest. Mahalo for ALL your hard work and friendship.

Happy customer

Aug 6, 2016

Went there to service my car and Jason Baleno was my advisor. He is amazing! He explained what I needed with my car. He is just great advisor.

Sunshyne70

Aug 5, 2016

Tony Nissan is great! They treat their customers with respect, and ensure their needs are taken care of. The service advisor, Jason Beleno, is especially awesome! I have never had a bad experience with him. He always ensures my vehicle gets all the correct services. He takes time to explain things and answer questions, and makes sure I am taken care of and satisfied with the work I have done. He is honest and trustworthy, and I deal with only him when I need assistance.

alanakk31

Aug 5, 2016

Brought my car in for an oil change and recall. Check in was fast and easy. Jason was very friendly was helpful. When my car was finished Jason called me to let me know and pick up was a breeze. I would definitely be returning to service my car there.

edwin beleno

Aug 5, 2016

Jason was very attentive to my concerns regarding my vehicle. After the repair, he informed me on what was done and reassured that if the issue should come back he will take care of it. I trust is judgement and he make me feel confident with Tony Nissan's services.

Jokawa

Aug 4, 2016

Jason is professional and friendly. He is honest and very respectful of your time. If you are looking for great service. I highly recommend Jason Beleno.

NohoiKalauao

Aug 4, 2016

Went in for a coil that exhausted itself. Was helped by Jason. Guy was thorough, to the point and as I am a person that prefers time not be wasted, I was appreciatve. Also gave me tips for better preventive maintainance and an understanding of the problem that I came in with and recommendations in the vehicle that needed attention like now.

CKHS

Aug 4, 2016

Jason Beleno, by far, always provides outstanding service and has my vehicle's best interest in mind! His professionalism and knowledge has allowed my vehicle to run at optimum quality. I'm never left disappointed and will continue to have my vehicle serviced with Jason :)

Rouge808

Aug 4, 2016

Full of positive energy and enthusiasm Jason always provides the best service. I trust his recommendations 100%. Buying a Nissan is one thing knowing the awesome service and care your car will receive after it another. Not having someone I can rely on at home for solid car service related advice I turn to Jason and his team.

808Junior

Aug 4, 2016

One of the best Service Advisors I've ever dealt with. Really knows his job in and out. Kind and personable! I always go to him, because he's the best!

Koko

Aug 4, 2016

Jason was very cordial and the way he treated me was "exceptional", in more ways than one. Service that I had done, was a lot faster than I had anticipated.

Karly H.

Aug 4, 2016

I bought a 2016 Nissan Rogue in January from the Tony Nissan dealership in Waipahu. Jason Beleno has been doing the follow up on the vehicle since then; he has been our primary service advisor and has been doing an exceptional job. He has been a great help with booking me right away for recall work on my vehicle, is honest about the work I need done on the Rogue, and overall is very friendly and organized. I would recommend this dealership to anyone!

mels42

Aug 4, 2016

Excellent service with Mr. Jason Beleno. Fast follow-ups on recalls and services...No sales pressure. Good advice on what might be needed in the near future.

DCS

Aug 4, 2016

Great Service and very informative people! Although the wait can take awhile you know that they are being checking everything. Jason helped us with and went out of way to assist us!

Quest#1

Aug 4, 2016

The staff at Tony Nissan are always friendly and supportive. Jason Beleno takes the time to explain what needs to be done on my Quest and offers options to keep it affordable. I really trust my van with these guys!

aks123

Aug 4, 2016

Everytime I go in for service, Jason offers me my regular maintanance upon drop off. After he inspects my vehicle, he always calls me with further recommendations if any. I like that he keeps me informed while my car is being worked on. He answers my questions thoroughly and always makes me feel welcome. The lot techs and cashiers are usually very friendly as well.

jsilva1

Aug 4, 2016

I have used Tony Nissan for about 4 years now. I was first introduced to my service manager, Jason Beleno when I purchased my first Leaf. I have had flat tires where I am stuck in town, last minute appointments with a weird schedule, and appointment adjustments within hours of my set time. Jason has ALWAYS come through to accommodate me and my service. He has ALWAYS gone above and beyond his customer service requirements, staying late or making sure I was taken care and friendly reminders what work needs to be done. Because of his FABULOUS customer service, my family continues to purchase cars through Tony Nissan. I have been with the Tony group for over 20 years and i believe that their customer service is the best. Thank you Jason Beleno for a job well done!!

Naone

Aug 4, 2016

Jason is hands down the best service advisor I've ever had. Everytime I come in he remembers me and my children he also is very responsive to my questions and concerns. My parents now see Jason when they go to service and they absolutely love the customer service we receive we truly feel like he cares about all of us. Mahalo Jason

Joseph1947

Aug 4, 2016

The sales woman Laura was very helpful and sweet. she knows how to treat people with kindness and Aloha. She is very honest and very sincere when we meet at the car lot.. I will tell my friends to ask for her when buying and auto there. way to veteran keep up the good work

havehertea

Aug 2, 2016

I went in just looking and told the sales lady that she was very accommodating and I told her I loved the Rogue and would probably be back to buy it. She didn't pressure me into doing it immediately which was very nice for a change. Louise Obaldo was great.

Markhiga

Jul 29, 2016

I'm very satisfied with my experience at the tony group dealership and would like to refer every one to David Diaz for his helpfulness . I like it that he met our budget and he was quick about getting my wife and I what we needed and out the door . See David for your next car and you will be satisfied and we will pass on the good word to family and friends.

HoloMakani

Jul 29, 2016

I appreciate the free coupon for a safety inspection for military. I never expect it, but I appreciate it when military is recognized. Jason Komori got me in and out quickly. Clearly, he is a fast paced worker who was handling 100 things at once, but still took good care of each customer.

Medicinebear

Jul 24, 2016

It was the best experience in had at a car dealership. I'm more than satisfied with my brand new car. I will be happy to referr people who are interested in buying a new car.

Steven Cholewka

Jul 24, 2016

The dealership with a great the sales associates were very knowledgeable in the car I was interested in. I would totally recommend this place to others just because of their great sales tactics. I hope I get some people there soon. Thank you so much for all the hard work that everyone put in.

Kelly

Jul 21, 2016

We were in the market for a used 3rd row SUV and had been looking all over the Island at vehicles. We were very up front with all dealers (at least 4 different dealerships) that we were talking to and Cal was the only one who was very understanding. He never pressured us into anything and told us, please go check around and drive vehicles with other dealerships before you make a final decision, just to let him know if we decided to buy a vehicle from him or another person so he knew what next steps to take. This easy going sales was what made us come back to Cal and buy our car from Tony Autogroup. Thanks so much Cal and we will definitely recommend you all to anyone! One negative was that there was only one finance person working and we had to wait over an hour just to sign the papers since he was working with another customer.

rogue, clay55

Jul 17, 2016

I came into the dealership looking for a deal. Louise Obaldo was able to make that deal happen. She was personable and easy to work with.

Marge_Rogue

Jul 16, 2016

I had made anonline inquiry and Cal delos Santos responded, called me many times. He was friendly in the phone. So, when I'm ready to buy, know what to buy I called Cal and maleta an appointment. I went with my family. Cal met us inside the dealership. I like Cal the way He explain the features OF the vehicle to us. He is like a family. I got the vehicle I want with Zero Financing and Zero DOWN. He also called ME after two days. He made a fallow UP call.

NSantiago

Jul 14, 2016

I have worked in and dealt with the service industry for a majority of my life. Therefore I am compelled to extole accolades on Jason Komori. I recently took my car in for service on several issues, some of which weren't resolved to my satisfaction. My natural reaction was to get irritated and aggressive, at which point Jason but me on check. He did this by being empathetic, patient and efficient. He listened to me vent my concerns all the while displaying a sincere and authentic demeanor. In addition to being a genuine and caring person, he is on point with his work ethic. This young man was all around superior, because he went above and beyond to address and correct all my concerns and issues! His service alone will make me a lifetime customer. Thank You Jason you are the best! Somebody better give him a raise and a title cause he is a diamond in the rough , who should be recognized and rewarded!

randalbobbie

Jul 13, 2016

It was a long day of car shopping and my sales woman was very helpfull and patient. I will definitely come back for another car. Thanks.

Keep Trucking Haw.

Jul 12, 2016

I had 2 very knowledgeable and helpful sales persons cover for each other to help me achieve my dream truck. Even when they were unsure they got the correct information to me in a timely and professional manner. Even going as far as explaining the test drive protocol. I very pleased with the level of service and professional care they displayed. Mahalo Charles Watson and Juan Montes

bluesnail

Jul 11, 2016

I told Cal that I wanted a reliable, used vehicle with low gas mileage. We found my car within 1 hour. I wanted a painless experience as possible and it was provided to me. The only con was I had to wait over an hour to see the one finance person on duty and I was not even financing my car. It was a cash purchase.

nakui

Jul 11, 2016

I came in for my regular oil service for my old car but with the intentions of searching for a future trade not expecting it'll actually be the day. We asked for the best salesman who could give us a deal and Cal was that man. He showed me many options of the Nissan Rouge but I gave him my likes and dislikes and what I wanted in a car. It took us sometime because of my pickiness but with that I got the car I wanted. He had patience and he didn't force me to get anymore less or more than what was in my means. This is my second time I've bought my cars from and every time I come there's always that one salesman who genuinely cares for people and that's exactly what Cal is. I'm supremely happy with my purchase. Thank you thank you Cal & Tony Nissan!!!!!!! #onehappycustomer

Pascual24

Jul 3, 2016

Louise help me find not only a vehicle but exactly the car I wanted. She was very courteous, knowledgable, professional through out the entire process from start to finish. She explained everything very well so that I could understand, and best of all she was very honest and up-front about the entire process. It's been our third car buying experience with this companh. I'm so very glad that our family made the decision to buy my car from this dealer, and I will certainly be bragging to everyone about what great service I got from Louise at Tony Nissa. Tony Nissan all the way!

TKaleikini808

Jul 3, 2016

I'd like to compliment Loiuse for the excellent service she provided us this week, I'm highly pleased with her professionalism. You can be sure that we will continue to do business with her. I'd also would to say thank you for snacks and water you provided us.

Nanigirl96744

Jun 29, 2016

Tommy goes above and beyond, words just cannot express how grateful we are to work with him. He has been assisting my husband with repairing the minor imperfections that was found after the car was purchased. He assisted me as I needed another spare key and I was pressed for time the day I came by. Tommy was there waiting for me, drove my car to the service area and had me wait in the front area. I was told the service dept was very backed up but it wasn't as long a wait as I thought it was going to be then I was off and running again.

John Roberson

Jun 27, 2016

This was my first time going with my husband to pick a vehicle, Allen made my experience comfy and an overall pleasurable experience. He listened to my likes and concerns along with that of my husband and picked out a vehicle we would both like. Awesome customer relations and all of them kept offering water and snacks and checking to make sure we were comfortable.

RobbieRob

Jun 26, 2016

The Nissan Versa is a nice, cheap and great value type of car. It takes me to point A to B just fine.

napua

Jun 25, 2016

Recently widowed, I did not think I qualified for a brand new car. Laura Santimore was patient and understanding to my needs. Within hours, I drove off with a brand new 2016 Versa. Laura "Laura II", you rock!

Elizabeth Kauahi

Jun 25, 2016

Your Sales Associate Laura Santimore stuck with me all day to help me with my decisions and concerns, this is what I call "GOOD CUSTOMER SERVICE" she answered all my questions and made me feel very at home with my decision in getting a New 2016 Altima SV I'm just happy with it.

Mrs.Miles

Jun 24, 2016

My husband and I are completely satisfied with our buying experience with Laura Santimore. She did everything she could to make sure we were not only happy with the Saturn but that is was exactly what we wanted. After going there for 3 days in a row, no one seemed to help much and did not put in any effort to help us. Called Tony Nissan at night and she promised to meet us the very next morning. Waited patiently and even had the vehicle that we were interested in out and ready to be looked at soon as we got there. Very kind, understanding, keeps her promise, and such a very hard worker. She was very patient with us. Me and my family recommend Laura to anyone we know wanting to buy a car and will definitely buy from her again when looking to purchase again.

msbrooks

Jun 23, 2016

I am a 52 year old business women who just bought the first brand new car of her life. I've bought and owned many cars in the past but they have all been "gently" used high-end European cars over the last 14 years. My plan was to buy a car this year, but not necessarily a Nissan and not new. The recent need for high cost repairs on my 2006 Saab accelerated my vehicle purchase plans.Laura made sure that everyone in her circle of friends knows that she now works at Tony Nissan and has been very enthusiastic when speaking of her new job. So I decided that my next car would be purchased through her, but still the plan was for a used car. I am very aware that my credit score is low by industry standards and didn't think a new car would be possible. My plan was to purchase a lost cost used car, but Laura explained the benefits of purchasing a new car over a used car (low to no repairs needed in the first couple of years) and then she researched which new car would fit my lifestyle and budget. She was professional and non-judgmental with regards to my low credit score. With all of the new technology in vehicles, Laura made sure that I knew enough to program my car and rolled off the lot with my car and vehicle communicating with each other and enabling me to communicate with the world hands-free.I love my new car and look forward to making service calls at the dealership. Lastly, the finance process with James was also quick without the judgement I anticipated with my credit history. I felt respected and valued.Thank you Tony Nissan for hiring and training a team of individuals that respect and understand the needs of the consumer.

Fluffyguy

Jun 22, 2016

My in-laws have bought a few cars now from the auto mall. I was accompanied there with my mother in-law. The sales person who helped her was not there, but Laura Santimore was there. She took the time to listen to exactly what I wanted, and delivered. She was not pushy nor did she shoot down any request no matter how outlandish. Everything was explained to me in great detail. Responses were prompt and precise. All in all a great experience I recommend everyone to come to tony group autoplex.

Christaline

Jun 22, 2016

It was my first time going to a dealership to purchase a car, of course it's scary not knowing what to expectas I was feeling overwhelmed browsing online, trying to find a car to my expectation, prepping myself to go to a dealership to look at cars+pricing with my "not-so-awesome-but-okay-creditscore." After weeks of searching, my other half suggested to visit her good friend in Kaneohe side at another dealership or to visit Tony Nissan in Waipahu and to ask for Alexandria (her past co-worker)--so I took my gf's idea into account and drove to Waipio first since it's closer to where I live. I stepped inside asking for Alex, & she met with me, asked me some questions and actually worked with everything that's up to my wants and needs. We went over different cars of my likings and even helped me narrow things down & professionally help me with things I should consider when buying my first car. There was zero pressure, we looked at several cars, she even grabbed those cars so I can sit inside the drivers seat & turn on the car. I liked all the cars! Only dilemma I had was "which one do I want to take home?" --long story short, I stayed in Waipio location & decided to work with Alex. I purchased the white Nissan Sentra it's used new car, certified pre-owned, but hey!, I just wanted to get from point A to B, something that's great on gas / mileage and has AC, and above all: I didn't want to overwhelm myself with paying high monthly or down payment considering I'm trying to build my credit (: everything was smooth, I didn't feel pressured, I wasn't rushed, it's all tied back to what I wanted, I forgot that I was in a dealership because everything was all smiles. Even as I was waiting for my car to be serviced, I was cool with just playing with my phone to keep me busy as I wait, but Alex sat down with me and talked stories with me that made hour and half wait seem like it was only 10 minutes! Thank you so much again, Alexandria, for being patient and to let me work with you. I'm happy with everything & definitely a satisfied customer! If you're on the same boat as me, or just want to receive excellent service, I highly recommend working with Alex!

joerey777

Jun 21, 2016

My sincere appreciation to the team at Tony Nissan! "100% CUSTOMER SATISFACTION"!Excited to be driving my Second New Frontier Crew Cab...Beautiful. Mahalo Alex Alakai (sales consultant)/ Jeb Sheppard (sales manager)/ Angela Henry (accessory parts specialist)/ and Darin Miller (finance manager)...Great Team #1 2nd 2 none!!! Aloha, Joe

plane _nuts

Jun 19, 2016

I was interested in a vehicle I saw on their website, it was after hours so I left a message for a call back. The next morning I was contacted by Cal Delos Santos, the manager for internet sales. I came in for a test drive and made my decision. However, the vehicle needed to go through a certified pre-owned inspection which would take a couple of days. Later that same day Cal phoned to tell me the process was done and invited me to come pick up my new vehicle! My sincere thanks to everyone for their fast, friendly and hassle free service. I highly recommend this dealership!

mapu

Jun 16, 2016

Wasn't approved to buy a used car but Cal went out of his way to get me approved for a brand new Sentra SV. He showed a lot of empathy toward me and I really appreciated him! He was extremely helpful!

Amandaevethum

Jun 15, 2016

This is my first car (and first lease), and went very well. I'm really happy with my Rogue so far and Laura has been there to answer all questions.Our one qualm was the negotiation process (I.e. With the financing office). We first pursued a 2015 fully-equipped Rogue, thinking this would be less expensive or equal-in-price to the 2016 simpler model. Ultimately, I was told I'd have to put $10,000 down on the 2015 Rogue if I wanted my monthly payments to be within budget... Who puts $10,000 down on a lease? I'm glad we went back to them for pricing on the 2016. 0 down (mind you, it was one of 5 specific cars on which they were offering a specific monthly price, so that makes sense). Walked out the door happy.

Lulu

Jun 15, 2016

I leased a new Rogue from Laura. She helped me find the right car, was really friendly and very knowledgable about leasing which helped keep the payments low. I recommend Laura if you're thinking about a new Nissan.

Mahinadahui

Jun 15, 2016

Awesome service from Mr. Louis Boria and Greg Jackson! Extremely helpful and goes above and beyond to make the customer very happy!!! Very satisfied with the assistance and willingness to help!

hulu423

Jun 14, 2016

I just purchased a new car for my wife at Tony Nissan and it was the most pleasant car buying experience I have had. Mike is very friendly and made us comfortable throughout the entire process. Overall, awesome dealership and customer service!

Versa808

Jun 14, 2016

It was a pleasure speaking to Cal on the phone and working with him at the dealership. He is very friendly and makes you feel like you can ask him anything without feeling rushed. If I purchase another car from Tony Nissan, I will ask for Cal.

reneekl

Jun 13, 2016

Alex was a great salesman. She was friendly and very very patient. We really appreciated her kindness and willingness to keep us happy in whichever way possible. Mahalo!

Jingyu Chen

Jun 12, 2016

Nice and patient representative spent almost whole day with us to find my favorite car. We went through the process of temporarily loan and insurance application and run the car back to home at 8 pm.

Broderick09

Jun 11, 2016

We stopped by Nissan to get some ideas. We had a Nissan several years ago on the mainland and were impressed with the company. We decided to visit the Nissan dealership here. Louise spent several hours with us showing several models that we were interested in. We decided on a new Frontier and are very pleased. When ready to trade our other car, we will look up Louise and Mike.

Mercedes808

Jun 10, 2016

This is the 3rd car we have bought from Tony Group. It was time to look at new family cars after 12 years of owning a Honda Pilot. (I've owned a Prelude and a CRV in my previous non-children-hauling life) I was pretty set upon purchasing a new Pilot without blinking twice! However, the shape of the Pilots have changed sooooo much that it was time to explore other cars that can fit my other 1/2. My family agreed that the Nissan Quest was comfortable with a ton of leg room (a requirement seeing that my husband is 6'7") and lots of space to go Costco, bringing all the gear to the beach, while comfortable hauling 5 ballerinas/skaters/b-ball team etc.I am a pretty avid driver as I put on 160,000 miles onto the Pilot. I LOVE driving even more now in this Nissan Quest!I must say that the "stigmata" of owning a van has completely changed as all of the kids who hop into the car nearly drop their mouths when they are in it. They don't even reference this car as the "mom" mobile - as it's the "cool car" to be in.Louie - the gentleman who assisted my husband and I is fabulous. We were not in a rush to purchase a car as I my other car was still operating, but somehow we sealed the deal and drove off with our Nissan Quest.

kalimak

Jun 7, 2016

I was helped by Cal Dlos Santos and he was excellent. Worked with me to get me into a vehicle, no hassling just good salesmanship. I would recommend Cal to any one who's looking to buy.

Alyc34

Jun 5, 2016

I arrived to Tony Nissan not knowing what i wanted yet undecided but the representative was able to walk around with me answered every question and was very patient with my decision i was never rushed to make a purchase which in my opinion is good i dont like to feel preasured when i invest.

jules

Jun 5, 2016

It was an easy process! they guide us through the process and help us decide on type of vehicle that issuitable for us , it was a good experience.

scotttmc42

Jun 5, 2016

My wife and I had been discussing replacing my 20 yr old Chevy Silverado off and on for a few months but I didn't think I was ready. We happened to be driving to Costco when a truck in your lot caught my eye. Drove in just to look, and Cal came upon us as we were comparing a 2014 Chevy Silverado and a 2015 Tacoma. We discussed the two trucks and decided to go with the Chevy. He had a very low key style which I liked and offered to run the numbers. A little while later I drove my newly acquired Silverado home. Like my title says it was the easiest major purchase I've made. Very happy. Thanks Cal!

Roxharmjoe

Jun 5, 2016

Cal was very helpful, knowledgable and his not the type to force people into buying a car instead he gave us many options and let us decide on our own... Very patient and we appreciate it a lot.

Crusaderboi97

Jun 1, 2016

What started from emails back and forth about a vehicle, led to an appointment. Upon meeting Louise, she confirmed with me the vehicle I wanted to see and we found it on the lot. We looked it over, she explained a few key items, and then we went for a test drive. Mind you, we have been through this process many times. My friends all say I suffer from car ADHD. Ha ha ha. Louise was kind, knowledgeable, patient and really listened to us. She was not what we expected from a car salesperson, nor was she what we expected going to Tony Nissan. I am so happy to say that so far, she and everyone there has exceeded our expectations.Our family first purchased from this dealer back in 2003. We tried again in 2009, but I was forced elsewhere. After our recent experience, we are actually looking forward to coming back and working with Louise and the Tony Nissan team! Thank you so much to Louise, Darren, Angela, Jeb, and everyone else that was kind and courteous with us through this process. I hope more people see this and decide to try, Tony Nissan! THANKS SO MUCH, LOUISE!

Flores,paul1988

May 31, 2016

Louise was very helpful nice and a great sales consultant to our family she helped me with everything and very patient with an outstanding personality I will definitely recommend her to my family and to my friends.

Jamie Fernandez

May 26, 2016

Great service from Alex as well as her fellow associates. We were greeted right when we pulled in and hot the service we needed. She/co-workers made sure you were OK and always asked if you needed anything and offered water and snacks. Clean environment. Process was long but other than that well worth it.

MrsAgnew

May 26, 2016

My husband and I were interested in purchasing a used car. My husband's coworker recommended this specific dealership and he went ahead to contact Tony Nissan Waipahu through online about the car he's interested in. The sales representative named Louise called my husband about the car and with a text saying to save her xxxx number! I honestly dont find this pleasing to potential buyers if one of your representative likes to use this as her personal business too! Please have her read this message or I will come and see her myself with my husband!

Tom

May 25, 2016

I *supposedly* closed a deal today--to include with the salesman, floor manager, and general manager. We agreed on an "out the door" price IN WRITING. I signed the agreement, then left to pick up my wife and a check. When I came back, the supposed "floor manager" (Cal D.) tried to jack up the price by another 6%. I met with the supposed "general manager" (Mike D.), and he just said sorry, no can do. Absolutely dishonest. Maybe they made a mistake, but a deal is a deal--the fact that they could back out of it without blinking is simply stunning. I'm hoping they'll realize how bad this is and call me back, but I'm not holding my breath. Yes, I do have a photo of the original negotiation paperwork with my initials next to Mike DeMello's approved offer.

Aznmonkey

May 25, 2016

Mike helped me out and he was super helpful and patient with me. He did a walk around the car and made sure that the car I wanted to buy was right for me. Mike was kind and not pushy. Made sure I was okay while I waited for the paper work and finance. Offered me something to drink and eat. I would highly recommend him and tony nissan. Everyone is friendly and awesome.

Clayton Shobu

May 23, 2016

Great service and quickness for Tommy Chun Ming. He went beyond the call of duty to get me my vehicle in lightning speed. Just to explain, one of my vehicles in my fleet got into a head on accident and totaled our van. We needed a vehicle as soon as possible and Tommy delivered even though the van needed shelving and racks.

boogiecat

May 21, 2016

Laura was very easy to talk to and she as very helpful with the whole purchase process. She was very attentive and did her best to make things go smoothly.

MCfuj18

May 20, 2016

Cal provided excellent service when I came in to select a Rogue. His low keyed and caring personality gave me the confidence that I was receiving an excellent deal at Tohy Nissan. I would advise anyone to see him. He is a superb salesperson representing Tony Nissan.

Bexster82

May 19, 2016

Right off the bat Cal was the first salesman who tried to help us we were there the week before n nobody really payed attention to us or helped us we decided to give it another try there n we meet Cal super Awsome truthful knowledgable guy he actually helped us with no pressure n took time with us!!!! I would recommend him to anyone who needs a great experience I'n buying a car!! THANKS CAL!!!!!

Nanigirl96744

May 17, 2016

My original Salesman wasnt in the day i wanted to view the cars i was interested in so he recommended Tomny. Had great CS from the start. Tommy was overall friendly, informative, had the info on the cars i was interested in. Tony Nissans online site is great! Bought my first truck from here back in 05 an it never gave me any trouble. Id DEFINITELY come back again

Puccini11912

May 14, 2016

Jason provided a great services. He advised my wife, Danita MEREDITH-Sanchez, in regard with our 2014 Armada. All items were fixed and even the car was clean. Jason did great and I want him to be my adviser for now on. Mahalo for your dedication and attention to details.

Snw215

May 14, 2016

Cal was a great salesmen. He listened to what we wanted and showed us a good group of vehicles. With his help my wife and I were able to locate our next SUV! Start to finish the process flowed smoothly.

joanna

May 12, 2016

i came in a few months prior and sadly didnt walk away with a new vehicle and was very sad. i came in to see alex this time and ended up walking away with my 2014 ford focus . Alex explained everything in detail on the process and made me comfortable the entire time she explained the reasons behind needing a cosigner and working with my budget. i love of quick and easy it was plus fun with alex always smiling :)

Lifted!

May 11, 2016

Laura did a great job in sealing the deal. She worked with us to find a happy medium where we were happy with both the value of the trade-in and the purchase price of the vehicle. Of note, the weekend before we had went to the dealership to look at the vehicle, but it was not on the lot. It was away being "serviced." When the truck arrived back at the lot, she texted me a photo. The truck looked amazing and we went the next day and bought it! Whether we were still shopping for a vehicle or negotiating the deal, Laura did a great job of keeping us updated on the status of each. I will recommend her, by name, to people I interact with - along with Tony Nissan of course! I do not say this often after doing the dance with a dealership, but I am one happy dude with the overall experience and this truck!

SPMWHL

May 9, 2016

Laura was very helpful ensuring our needs for a new vehicle were met. Friendly, attentive and really wanted to ensure we found the correct car for the correct price.

Cr01

May 8, 2016

Charles Watson made our car buying experience a comfortable and Non stressful process. He is what every car dealer should have! He never once pushed us into purchasing a vehicle. He gave us time to make any decisions. I appreciated the fact that he wasn't pushy at all. Customer service was on point! I would definitely recommend him to others! Not only was Our sales person great but the whole Tony Nissan family were all very welcoming and nice! Thank you Charles and Tony Nissan!

CitroKai2016

May 4, 2016

I would like to thank Greg, Sales Manager of Tony Nissan for the service and time he has provided to me. I purchase a Hyundai Sonata about a month ago, but noticed one of the tires had a nail in it and someone had applied fix-a-flat (probably a previous owner) so that the tire was not repairable but only replaceable. I called Greg, actually not expecting much based on my past experience with other auto dealers that run dishonest operations; however, Greg was very sympathetic and helpful. He talked to the service department and took care of the situation. I really appreciated his time and services, and can confidently say that this is the only dealer I've ever dealt with that I had a good experience with.

Jackie

May 2, 2016

Laura Santimore salesperson was friendly, asked for assistance when required. Ensured that you found what you liked. Took a test drive. Explained all the safety features, gas mileage and special features that came with the car. Took time to contact me and ask how everything was. Ensured that I was satisfied and took care of any problems immediately. A team player who makes you feel great that you are able to feel like family. I have had a brought previous Nissan truck and cars for 41 Years and strongly recommend them to my friends. Sales and Service department are outstanding and provides the Customer Service that makes you want to continue to buy a Nissan.

mikiemikes

Apr 17, 2016

Cal did such a tremendous job making my family and myself feel like family. He did not beat around the bush or try to pressure us into buying anything. He was very accommodating to us as we changed our minds on vehicle colors and options numerous times. I will highly recommend Cal, Darin (Finance Manager), and Debbie for any Nissan purchases and will definitely come back to them for future purchases.

lpeters7

Apr 14, 2016

I've gone to other Nissan dealerships on island (kaneohe) and I tell you..tony Nissan was by far THE MOST professional and helpful I've been to. For starters, I went around 730pm and I could see after a long days work these gentlemen were exhausted but they treated me as if I was the first customer of the day. Eli didn't promise me an empty deal. He did not hassle me at all. I've owned lots of cars and I promise..this guy was the best salesman. Easy to talk to and ensured I had the best service as possible. After I decided on the vehicle I wanted, Darren (finance) assisted me and ensured I got the best deal possible. I promise to recommend this dealership to others. Hands down I love this place. Quality customer service, care, and professionalism supercedes any dealership I've been to nation wide. I can't say thank you enough!!!!!!Oh!! And this was the best deal I've EVER had on any vehicle.

navy89

Apr 13, 2016

Our daughter's 1999 Honda recently died on us and after donating it to the Make A Wish Foundation we found ourselves at Tony Nissan/Honda to shop for a replacement. Eli approached us as we were walking the lot looking at certified used vehicles and the rest is history. Everyone we met through our buying process was highly professional and super friendly. Eli was never pushy and after purchasing and shaking hands, we felt like we'd really made a new friend. Cannot thank Eli and Tony Nissan/Honda for a painless, flawless purchasing experience. CAPT and Mrs. Bill Dodge

Crystal.Mousser

Apr 12, 2016

Mike is an awesome salesman and very knowledgeable! He made my vehicle purchasing experience fantastic. I will definitely recommend him and Tony Group to my friends and family.

CitroKai2016

Apr 11, 2016

We recently bought a car at Tony Nissan. Thanks to Wes, we had the most pleasant experience ever in purchasing a car at a dealership. We've bought several cars from a dealer in the past, and none of them was fun and pleasant. Wes was never pushy or aggressive like typical car salesmen. He was patient and understandable, and he was simply there to help us make an informed decision. We finally decided to buy Sonata from this dealer solely because of Wes. We will definitely go back to him in a few years when we need another car in the future, and we can confidently recommend Wes to any friend who is considering to buy car. Thank you for all your help and time, Wes.

ramos2473

Apr 5, 2016

After leaving there the previous day, disappointed and uneasy we decided to try one more time with a different salesmen and we were blessed with Cal Delos Santos. He was so patient and helpful. Worked with us and made sure we were to leave there with what we came for. He's AWESOME!!!! I recommend anyone looking to buy, to go and see him.

Joannelulu

Mar 25, 2016

This was my first time buying a car and Cal sought out the best car for me. He was really friendly and guided me towards what kind of car I was looking for with the features I really wanted such a reverse camera but also what would be worth my money and in my price range . If you go to that dealership, I would recommend you go to him because he's a guiding hand that has your best interest at heart.

Juergen

Mar 22, 2016

Tommy www recommended to me by a friend. I went to him looking for a new car. He showed me cars and I was ready to buy. After that he never got back to me and 5 phone calls were not returned. I went to another dealer and bought a brand new car with excellent financing. I had my old car serviced at this dealership with excellent experience, but when it comes to sales they don't seem to be interested.

Shane Fernandez Jr

Mar 22, 2016

Went to see Cal but he was busy so they handed me to Mike and I don't regret it one bit. He's an awesome dude, friendly, knowledgeable, and did not pressure me to do anything. Always double checked if I had any questions and was also great with my family.

Nathan Hoback

Mar 20, 2016

My wife and I initially went in to look at the NV Passenger vans. We had done our research and concluded that this was a vehicle we wanted. We went inside and asked about looking at one. Allen was the first one to greet my whole family (7 of us) with a smile and very positive attitude. As we casually perused the large vehicles available, Allen entertained the kids and answered all their questions about pretty much everything. When we decided to run the numbers for the van Allen helped us get a van with everything we wanted and then some. It was a wonderful buying experience that we wouldn't forget. In fact, when our second vehicle broke down we knew exactly who to talk to, and once again Allen was the man of the hour. He help us settle on a 2016 Altima SR which I LOVE. I can't say enough good things about how patient and kind everyone we dealt with was. Especially since we had 4 rowdy kids and an infant.

Zea

Feb 29, 2016

The Nissan personnel are : Knowledgeable + Friendly + Helpful + good Follow up = Great Customer Service. I went to check the used car I plan to buy but ended up buying the new Nissan sentra. When I buy my next car for someday - I'd go see Mike Choe ( or his someone of his caliber ) to assist me again.

boomer

Feb 26, 2016

If you need a car, go to Tony Nissan, and ask for Louie Boria. Once he found our what we wanted in a car, he parked our Sentra outside and made it happen. Our car shopping experience was amazing because of Louie. Not only did he take care of everything before we bought the car, he cared enough to make sure everything was good AFTER we bought it. I love my new car, and I heartily recommend Louie at Tony Nissan. Thanks, Louie.

Purelight

Feb 25, 2016

I had a great experience working with Cal. He was very helpful and answered all my question. Was a pleasure working with him. I was pleased with the entire process.

joshfomai

Feb 12, 2016

Thanks to Cal from Tony Nissan, he made the impossible possible. Even with my bad credit, he went the extra miles and got me and my family into a brand new Nissan Pathfinder. My first new car ever. I went to other dealerships, but they weren't able to do what Cal did. He even made it a fast experience. When I got there, everything was pretty much all set up. And in two hours, I was leaving the lot in my new car. He also took the time to call me the next day to see how the car was doing and if we're happy with it. I wouldn't go anywhere else besides the Tony group, and I wouldn't go to anyone else beside Cal Delos Santos. Thanks again!!

kimmiechee23

Feb 8, 2016

I had a great experience working with Mike Choe. He was very helpful in finding what I want. He wanted to make sure I got what I was looking for with no pressure. Very considerate, happy, and positive employee which make this usually long process seem fast and painless. I recommend that you ask for him if you want to make your vehicle shopping as best as an experience as you possibly can.

rachel1020

Feb 6, 2016

My salesperson was Mike Choe. He really trying to help me to find right used car. He made me happy even didn't buy the new car.he always smile face and he was hard to work for me all that time ( find auto insurance and moved my stuffs from my rental car to used car, and plus Tony nissan has enterprise so, he figured that i don't have to go drop the rental car to pearlcity....more...all those works,) he did good job for me even he has a lot of customer at the same time I don't have to get to upset which means he always doing fast for customer Thank you, Mike! and his handsome guy ^^I will strongly recommend him whoever fo to Tony Nissan, look for Mike Choe!!!Thanks again.

josiecat21

Feb 5, 2016

My husband and I had to trade in a vehicle and were looking for a used car. We worked with Allen Diethrich. He listened to what we had to say and helped us with every step in the process. If we had any concerns he took us seriously and didn't push us off like some would have. He was very knowledgeable of all the cars we asked about. I will definitely recommend him and Tony Nissan to anyone that is looking for a car!

Versa Note

Jan 31, 2016

All departments and personnel I dealt with provided me with excellent "NO" pressure services! I started with servicing my 2006 Truck and ended purchasing a New 2015 Versa Note. I am extremely pleased with the vehicle and personnel who assisted me, thank you.

Maria M

Jan 25, 2016

Our salesperson was Mike Choe. He listened to our needs and showed our options without wasting time. I was looking to buy an SUV and found one, but I was concerned it may not fit in my garage. Since we lived not too far, he suggested we drive the car to my house and find out. We'll it did and now I have a new SUV. Mike also made the purchase process very simple and stress-free. Thank you, Mike!

1234glenn

Jan 17, 2016

Peter gave us excellent service and took care of everything from the financing, vehicle availability and including getting the vehicle over to Maui. This is our 5th vehicle from here. Hope to get many more from Peter.

joeysum

Jan 12, 2016

Cal was great! I hate shopping for vehicles primarily because the sales people follow you around constantly but Cal offered me his business card and let me wander around the lot on my own and told me to call him if I saw anything I was interested in - that alone let me defenses down and it was a such relief! I was able to look around under no pressure and I did find a vehicle that I was interested in, I came up to him and we went from there...he listened to me and gave me exactly what I wanted. The sale was very straight forward and easy. I felt very comfortable, at ease and confident that we could do business together. About two hours later I was walking out with my new car and within my intended budget! Very happy with my purchase!

laulani45

Jan 12, 2016

Many thanks to Jason Beleno (Service Advisor) and the technician who repaired the A/C on my 1999 Nissan Pathfinder! Took the car in for repair and got it back the next day. And I certainly appreciate the thorough work done in diagnosing and fixing the 2 separate problems found with the A/C . . . and then quickly tracking down the after market part (evaporator) needed for one of the repairs.

Caylee H.

Dec 7, 2015

This dealership is awesome and Allen is SO great. I was really nervous going in because I had never bought a car from a dealership before, but he was extremely relaxed and guided me through the process at my own pace. He pulled up EVERY car on his computer that met my standards and then took the time to show my husband and I each one that I selected (there were, like, thirty and a lot of them were the exact same car in different colors). My husband and I are a pretty young couple and I didn't feel even once that he was trying to take advantage of us. He guided us through the whole process like a pro, joked with us, and was generally just a great person. I left with the perfect car for me as well as trust and confidence in the dealership itself. I would recommend this place and this salesman to anyone, especially young people who might be nervous about the car buying process.ALLEN IS THE BOMB!

Cubrian82

Nov 19, 2015

I was very pleased with Thomas, he worked with me to help get what was important with my car and in my budget, I will be going back to Tony Nissan to take care of every thing else.

Nissagirl

Nov 13, 2015

Today I brought my truck in for a sensor light problem. Jason Komori was very helpful. He and the gentleman who helped me upon arrival made it easy. Thank you for being so professional.

Star1440

Nov 12, 2015

. Your salesman (Louie) was truly an exceptional salesman. the opportunity to deal with him before and enjoyed his professional attitude and presentation. A family man.

swong60

Nov 5, 2015

Louie got me the car I wanted in the color I wanted. Once I told him that I didn't like the color of the cars on the lot, he took me off site to make sure I found one. Louie was friendly, knowledgeable and understood my needs. He told me all the features, helped me move my things from my old car and set up the blue tooth and this was 8 pm. The only thing I can complain about, which has nothing to do with Louie, is the tremendously long negotiation for price with the manager. I had to fight tooth and nail to get just a little break on the price. It was also the longest price negotiation I have ever gone through. At one point I walked out. Make it easier. If you can't meet the price I want, just say no. Don't play this back and forth game for 2 hours. When I do recommend someone to Tony Nissan I will tell them to ask for Louie but I will also warn them that Nissan makes price negotiation excruciating!

Satisified1

Oct 29, 2015

Great pricing and minimum amount of time spent purchasing the car. Peter worked out a good deal and prepared alot of the paper work before hand to save alot of time when we actually went to pick up the vehicle. We ended up saving time and money

fisherjoe

Oct 21, 2015

I've been going to Tony Nissan since the old Pacific Nissan days in Waipahu. Three Pathfinders in a row!! Have seen a lot of service advisors come and go. This was a return trip due to parts availability. I came in on Saturday without an appointment a was home in 4 hours!! Chantel was a rock star, by far the best advisor experience to date. I watched as she treated every customer like family and I got winded just watching her. Although she deserves a promotion, please keep her in service!!! I will definitely be requesting her during future visits. Thanks Chantel, your amazing!!!

maxburgdoerfer

Oct 21, 2015

Although Mr Will Rodriguez handled the negotiations very well my experience today became unpleasant upon meeting Mr. Jeb Sheppard. Mr. Sheppard your smug demeanor was unprofessional. Your explanation of why I would not be able to take the car home was self centered. You explained as if it was you that was unable or unwilling to allow me to take the vehicle home. Despite having an approval letter from a local bank that your dealership deals with DAILY you stated that YOU simply couldn't let me take the car. You looked at me and asked what would I do if I were you. Sir, have you never dealt with customers before in your long career as a SALES MANAGER. The correct answer should have been: You were not in a position of authority to allow a vehicle that has not been paid for or signed under contract to be delivered or released to the customer. Not simply that the six thousand dollars wasn't worth your job. Mr. Shepard, I will be in contact with your supervisor and if that does not satisfy my expectations of solution I will be in contact with someone that will take customer service seriously. I simply will not tolerate a mere sales manager to act as if he is better than me and state that he does not take my word over the security of his job. This deal was finished. The sales was made, Jeb Sheppard lost the deal for Tony Nissan today. Mr. Sheppard you should be ashamed for allowing your ego to make me, the customer, feel belittled.

juke

Sep 28, 2015

Absolutely needed to buy a car that day. No idea what kind of car (or truck) we we looking for. Spent some time and found one that worked for us. Decent price, good milage and looks like it will fill our needs. We asked for Cal in that he worked w/ me a few weeks back when I started looking around. He was helpful, not pushy and took great care of us. Angela had spent a considerable amount of time researching a specific type of truck bed cover I wanted when I was looking for accessories that I would want on a pick-up. She was that way on Saturday also. James took care of the financing in no time at all. Everyone else we met went out of their way to make sure we were on track. Looked like they were enjoying their work besides.Bottom Line...your folks did a great job and made buying the car a lot less painful than I ever remember before. Besides Trish loves the car. She may even let me drive it one day.

FrontierPRO4x

Sep 23, 2015

So I have finally purchased my 1st new vehicle, and it purchased through Tony Nissan. My salesman, Tommy Chun-Ming, was absolutely fantastic. He was incredibly honest, and straight-forward. I will certainly recommend his help to friends and family!Unfortunately, I have been having some issues with the NEW vehicle, but Tony Nissan, have been working hard to alleviate any issues. If anything changes, I will be sure to update.

Paul Orem

Aug 10, 2015

This is the second Nissan I got from Tony Nissan. Go see Kurt Speas he is the man. Quick and painless process. I will be back to get another.

UnionStrong808

Jul 22, 2015

Yesterday 7/21/15 My wife came to Tony Group 'cause she accompanied her Mom to purchase a brand new car from Tony Hyundai two years ago and had a wonderful experience. She thought we would have the same experience at Tony Nissan.We were looking for a Brand New 2015 Nissan Rogue... something good on Gas mileage, or a decent used car. After 30 minutes of looking, we waved our hands to summon a salesman from the tent they were all sitting under... we found a Rogue that my wife wanted to test drive. I stayed behind in the lot to continue to look in case my wife didn't like the car she was driving... The FIRST salesman (I didn't get his name) was with me in the lot as I waited for my wife to come back with "Louie"... and he directed me towards a 2013 "DODGE AVENGER" that had a price tag of "$13,687" or so... when my wife got back I led waved at her to come take a look... she sat in it and loved it. We had $11,000.00 in cash and had made an $11,000 CASH OFFER... But, Louie kept insisting for us to "FINANCE"... we expressed that we had a Chapter 13 Bankruptcy, and didn't want to incur any debt, but he kept insisting on us "FINANCING"... giving us options and saying "I would only need $2,000.00 down and we can finance"... when we didn't budge and said $11,000 cash... Louie said "OK... If you have the $11,000 cash... when can you come up with the balance of the $13,000 and some change"... we proceeded to say "No thank you" we'll keep looking. So, we drove around the lot, and went to look at Hyundai and pulled over to the side of the road and said a quick prayer... and we went back to Tony Nissan. My wife didn't want to deal with Louie so she sat in the truck.... I went in and offered $13,500 OFF THE LOT FINAL OFFER... w/contingency of $11,000 cash and the $2,500 balance paid in 30 days... Louie said, and I quote "OK Ana... it's a done deal, please sign at the bottom and I will be right back with YOUR KEYS"... and Louie comes back with a "Oh Ana... we have to FINANCE THE $4,000 PLUS"... I was so angry/upset... I told him "Are you that DESPERATE???"....I deal with a 3,000 plus Union membership for a large International Union and work with hundreds of millions of dollars in contracts on a daily basis. My work entails NEGOTIATIONS on a daily basis, grievances, etc...and even have 10 years of Life Insurance Sales to add to that... and I've NEVER EVER experienced such GREED & UNPROFESSIONALISM in my entire life.I could of simply went to Mercedes Benz Honolulu where my best friend was willing to help me get my wife a car... But, we did not want to get into debt!!!!! We wanted something that we could purchase off the lot FREE & CLEAR! I wanted to get my wife a nice, safe car with good gas mileage that had very low mileage that was safe to transport our ONLY GRANDDAUGHTER. We left Tony Nissan sad, angry and our TRUST in Car Salesman went out the window. We have bought 7 cars in our short life and have NEVER felt so violated, EVER!!!!! I wanted that "2013 DODGE AVENGER" so badly for my wife and granddaughter. But, it wasn't meant to be.I will make sure I get out to my 3,000 plus Union Members... to NEVER PATRONIZE TONY NISSAN/TONY GROUP... and will forward to our International Union to publish in our Monthly Magazine/Newsletter about my HORRENDOUS EXPERIENCE with "Louie" and Tony Nissan/Tony Group!!!!!

Smnash

Jul 18, 2015

My sales representative Cal was great! He was very knowledgeable and never pressured me one way or another. He answered my questions and made the entire process stress free.

Sue20100

Jun 25, 2015

This is a bit late but my Mother always said, "Better late than never". I was so very pleased with my experience with Kameron. Generally, my experience with car salesmen has been negative. Kameron changed my mind. He was attentative to what I was telling him and respected the research I had done. I went through months of research before I chose the Nissan Versa as my car of choice. He allowed me to take my time on the lot to verify that research and to make sure the Versa would meet my particular needs. My husband was so impressed as well. He too had similar negative experiences on other lots with other sales personnel. I will definately let others know they can count on Kameron for meeting their needs and not pushing a dealership agenda on them. He was a delight to work with. Thanks Kameron!

zeenbean

Jun 17, 2015

Went in to purchase a used vehicle. Louie was very helpful and easy to work with. He is friendly, professional and made sure I was taken care of. James also worked with me on financing. This was the best experience I've had at a dealership.

Bigdog0265

Jun 17, 2015

Went in to purchase a 2016 Nissan 370Z Nismo and the experience was great. Very friendly and knowledgeable sales person and overall I rate Tony Nissan 10 out of 10.

gerry murano owner

Jun 2, 2015

Brought in my 2015 Murano for its first 6 months oil change. Dropped off at 7AM and told it would take an hour. Decided to wait, but walked off lot for breakfast. Jenna did not give me a contact number or business card. Returned about 8;15AM and waited in lobby area. I saw Jenna but she did not acknowledge us. Sat at her work station eating without updating us on my car. About 9:15 started to worry and walked up to Jenna. She immediately told me the car would be ready in a "few minutes", so I returned to the lobby. After fifteen minutes still no word, and Jenna did not approach me to give an update. Finally after another 30 minutes, 9:45AM I went to another worker, I asked for a service supervisor and she offered to help me. I apologize for not getting her name. This female went to Jenna and after several minutes she returned and said there was a mix up and our car was not even being serviced yet. Finally at about 10:15AM three hours later, we got our car back. Jenna gave us the paperwork and keys and said "sorry about that". She did not appear sincere about it and hurried us off. I am upset that I was not kept updated and it seems Jenna did not take the effort to resolve my dilemma as I was just kept waiting in the lobby. Very poor customer service.

Debs

May 26, 2015

I would like to thank Kameron from Waipahu Nissan for a wonderful experience purchasing our new car. He was extremely helpful and kept us informed on what needed to be done . We live on the Big Island. Karmeron made our purchase not so painful , considering we are a different Island. We recommended Tony Nissan to all our friends and Ohana .And the price was right . Mahalo

jdizon

May 24, 2015

Cal was very helpful from beginning to end. He in an absolute professional! He made the whole experience enjoyable. He even took care of the little details like making sure we had coffee or water and snacks to munch on while we waited. And he always made sure to give us updates about what was going on. I would highly recommend him to my family and friends!

RNG143

May 17, 2015

Cal was wonderful! I had told him that I had a bad experience purchasing an auto & hated auto salesmen! He went the extra mile to assure us a good experience! He listened to what we we're looking for & showed us several options. He never pushed or pressured us, but very considerate & answering all our questions! We are are very pleased with Tony Group's service & love our new Nissan! Thank you Cal for being so awesome & offering a pleasant experience in buying a new auto! We HIGHLY recommend Tony Group & give Cal the highest praise! If you need a new auto, ask for Cal!

BriDev

May 12, 2015

2010 Nissan Pathfinder. Now my 3rd battery after just 5 years. However, Jordan Chambliss took very good care of me. I have an extended warranty for 7 years 100k miles, but didn't even have to use it because Jordan took care of everything. The battery that was replaced was 25 months old, so my battery warranty was prorated to 75% coverage. Jordan did comp a rental car to me while they worked on the Pathfinder, which again would have been covered by my extended warranty but wasn't needed. Jordan really went out of his way and compensated for the Nissan batteries that just don't seem to last.

Skaonohi

Apr 19, 2015

I knew exactly what I wanted and Cal was able to fulfill my desires. I'm very pleased with his and the Tony Group's service. I would definitely recommend Cal's expertise! Thank you again Cal Santos!!!

happycamper808

Apr 18, 2015

?Our first time there, Allen Diethrich was the sales person who helped us. He was so patient with us, listened to everything we had to say from the wants to the don't care fors, he let us drive the car where ever we wanted to ensure we were satisfied with the performance of the vehicle (other dealerships had a set route for us to drive) and not once did I feel pressured in to making any decision. Unfortunately we didn't have the car that we were going to use as a trade in, (it was being worked on) so we had to leave and came back once we had the trade in. The second time at the dealership, he was pulled away to work with another client by the time he got there so he couldn't finish the sale with us (which is what I REALLY was hoping for). However, he passed us on to Louie Boria who I have to say knows his stuff! He knew what was going on with our situation and understood that we wanted patience with our sales person. He took us on another test drive where again we were able to drive where we wanted to and gave us the full run down of the vehicle. He knew we had a baby on the way and was a little concious on final price so he never tried to sell us on the more expensive models. He stuck with the basic one that had everything we wanted without all the extra gadgets and cosmetics. This made me super comfortable knowing that he really did care about what we wanted as customers rather than how much money he could get out of us. The dealership is overall a very friendly place where I felt comfortable. I would definitely send family and friends to see Allen or Louie.

fdiaz1444

Apr 17, 2015

Peter Hirsch was professional and very sensitive to time when working with him. I am the owner of Tin Hut BBQ and you've heard the saying "time is money". After having some short discussions with Peter he was able to find the right van for my business. More importantly in order to expedite the purchasing process he was able to prepare in advance and summarize all documents for me to make the purchase smooth and quick.I since have bought another van for our Catering Division and am equally pleased with his dedication and service.He is top notch and is a refreshing display of Great Customer Service, something lacking in most dealerships on this Island.I highly recommend Peter for all your Commercial Needs. He is truly a professional.Frank DiazOwner/CEOTin Hut BBQ, LLC

Jsorce

Apr 8, 2015

Sonia Diaz-Ruiz is the Sales associate you want to ask for when looking into getting a car. She has had many years experience and talks to you like a real person. Very friendly and loves to talk story while being effective at her high quality work. I throughly enjoyed having her help my room mate find a car because it was a simple and no stress experience! Over great company!

April

Apr 3, 2015

Tommy was amazing to work with! We came in not knowing what exactly what we were looking for. After getting to actually take the time to know us, he heat the nail right on! He found us what we were looking for in our budget! While we were waiting for the paperwork to go through, Tommy was kind enough to treat us to dinner. The experience from start to finish was above and beyond our expectations. So much so we came back 2 days later and purchased another car from Tommy! Again the service was amazing! If you are going to buy a car, new or used I strongly recommend Tommy!

fernandino3

Mar 22, 2015

Julius Borje was extremely helpful in finding the right car for me. He answered all of my questions and was very courteous and patient. Angela Henry was made me feel right at home and although I was unable to purchase any additional things for my new car due to my budget, I surely would have liked to. Darren Sasaki worked with me to make sure everything was in order and he ensured I drove away with the best warranty coverage I could afford. I highly recommend Tony Nissan to anyone looking for a new or used car.

mmatthewsva

Mar 21, 2015

Louie Bario was extremely patient and knew that answer for everything I asked. This was my first time buying a vehicle from a dealership and I had barrels of questions as well as concerns. Louie assisted in every way possible informing me of all I needed to know, as well as giving me written documentation stating that his answers are facts. He truly gave me a remarkable sells-man experience.

Johnny B

Feb 25, 2015

I told Paul I'd need to be in and out so he did everything for me. All I had to do was sign. great car and awesome service!

k

Feb 4, 2015

Kameron Omizo is da bomb! He was very helpful and friendly. He made me feel comfortable and at ease. I am happy with my vehicle.

Eugene

Feb 3, 2015

I bought my first Leaf from this dealership. The sales person was Louie Boria. He was very attentive to my needs as this was my first electric car.My lease is about to expire and called Louie to inquire about leasing another Leaf. Later that evening, he called me with a couple of lease option prices for what I wanted.The color that I wanted was not available so he selected something comparable which I liked.After my approval, he worked effortlessly on getting my paper work done.In the meantime, my car was being prepped and in a couple of hours, I was driving home in my new Leaf.

braddahmoki

Jan 12, 2015

My Name is Moses Bell. Wes, is very down to earth, very easy to talk to, never pushy the most comfortable experience in getting a car I have ever had!!! I'm 54 years old and been through many cars in my life time and dealt with a lot of sales person. When I finally got the car it felt like I have been in bar room brawl beat up, fatigued, and got the raw end of the deal. Not this time...., Wes makes you comfortable he listens, very patient. I felt like I bought my car from a very good friend that I have known for years. I was so impressed with his conduct that I purchased two cars. Wes is from the mainland but he is definitely a local braddah to me with a big heart and ohana spirit. I highly recommend Ralph (Wes) Stevens. Thanks Wes!!!

jsilva1

Dec 18, 2014

Jason Beleno was my holiday angel yesterday afternoon. With all the construction going on downtown it was bound to happen...my leaf caught a nice HUGE screw in the front tire and i was stranded! Forgot Leaf's dont have spare tires to change...I called Jason to see what i could do. Lucky i had the roadside assistance and i was able to call a tow truck. Jason instructed me i had to try and get back to the service center before 4:30. I made it in by 4:29....he and another service worker were kind enough to wait for me and service my tire so i could take the car home. They stayed after their shift was done to make sure I was taken care of! This is not the first time that Jason has helped me when i was in a panic! THANK YOU JASON and TONY NISSAN for an EXCELLENT SERVICE. THIS IS THE ONLY REASON I continue to purchase vehicles at TONY GROUP.

Destinymarie12

Nov 15, 2014

Kameron was more than helpful with helping me pick out my first purchased vehicle. I had only been residing in Hawaii for maybe 5 days moving from Georgia but he made us feel more than welcome and comfortable with everything. I've never purchased anything this grand and was unsure of the process or anything but he was very diligent, friendly, and most importantly patient with my picky ways and indecisiveness. I would recommend any one I meet on the island to go see him for any car experiences. Keep up all the great work. Mahalo

Jessnchris1

Nov 14, 2014

Me and my Husband came into Tony Nissan to get an upgrade from our 2007 Camry and Kameron helped us out so much he worked with us on the pricing on the make we wanted. They never had anything that day but he called us in a couple weeks with a great deal on an awesome car we wanted! Him and a few other people stayed after hours to wait for us since we were coming all the way from waimanalo! Such an awesome staff there at Tony Nissan we are so happy with what we got. We also got a great deal on a warranty plan. Thank you kameron for hooking us up with our genesis we love it!

travis.bode

Nov 12, 2014

I went in there to purchase a new 2014 rogue and was more than satisfied. Salespeople were knowledgeable and friendly and made the purchase very comforting. I recommend this dealership and salesperson to my associates.

da69cubs

Nov 4, 2014

Came for a car wash, left with a new 2015 Versa Note at $15,777. Car was a little tight as I'm a big guy, but at 40mpg and no long commutes, I'll squeeze in. Quick transaction. In and out under a couple hours. One blip in the transaction. Car went on sale 3 days later at $15,555 but Debbie Adams made good on the price so I am good to go.

actanonverba13b

Nov 1, 2014

My experience at Tony was the best I've ever had. My wife and I went in with a set price we wanted to pay a month and Ron worked so hard to figure a way out for us to get the car we wanted. He was by far the best sales representative I've ever had. We highly recommend Tony to anyone who's looking to get a new car.

Allysonh

Oct 29, 2014

Overall, I had a great experience at Nissan buying my very own first car! Julius knew exactly which cars he wanted to show me, based on previous conversations we've had about the type of vehicle I was looking for. He was very friendly and professional and I could tell he knew his product really well. He shared the pros and cons of two cars I couldn't decide between and let me test-drive both cars. I'm extremely happy with my purchase and I'm proud to say I'm apart of the Nissan family!

fwchin808

Oct 28, 2014

We visited Tony Nissan for the $15,777 Versa Note Promotion that offered 50 units at that price. I must say I was a little skeptical about the promotion and .that it was possible to purchase a Note with all these options at that price. I had located a particular Versa Note SV 2015 on-line on the website. I was apprehensive upon entering Tony Nissan and asking about a particular vehicle we saw on-line and then we met Louie Boria and was greeted with friendliness and aloha. I was completely honest with Louie on which vehicle I saw on promotion and he immediately procured a inventory sheet of all vehicles offered, located the particular Versa Note SV we were interested in, and off to Mililani to locate vehicle. Louie quickly located our Versa Note SV to test drive back to the dealership along with explaining options and equipment. Our deal was finalized quickly by Louie and we purchased accessories through Angela Henry, who was also very friendly, knowledgeable and helpful. Both Louie and Angela were helpful in coordinating installation of all accessories prior to delivery of vehicle, which was upon my request. Louie stayed in contact through text, email and phone calls to update us with progress and timelines. We finally picked up our vehicle last Wednesday,. 10-22-14 and have been extremely happy with our vehicle and the friendly staff at Tony Nissan, especially Louie and Angela.

yoshihonda

Oct 26, 2014

my wife and i were looking for a car and when we meet Casey Miyasaki, we knew we would purchase a car from him and him alone.He was wonderful with us - not pushy at all, extremely helpful and very courteous.mahalo for the great experience.

alexis.hanaoka.9

Oct 24, 2014

The employees at Tony Nissan were friendly and very welcoming. This was my very first time being at a dealership to choose a car for myself, and Julius took the "scariness" of first time buys away. He made sure to let me know of all my options and the outcomes/expenses of which car I decided on. I didn't feel pressured into purchasing something just to get the "sale", but instead I felt like Julius was genuinely trying to make sure I took the right first step in the right direction. I love my car and Julius Borje played a big helpful role in helping me get the car I've always wanted.

CarrieS23

Oct 17, 2014

I don't know even where to begin! I'm in awe of all that Tony Autoplex offered and helped us with. Specifically we went into Tony Nissan, where the sweet Ms. Sonia Diaz-Ruiz greeted us. We had looked at a car, a 2004 Ford Escape that was on the lot. We really liked it but it had no price tag. We explained the situation to her and right away she hopped up, went outside to check the car and then came back for us to test drive it. We noticed a few things that needed fixing on it as we drove. We were a little concerned since this car would be driving around our little 1 year old boy. But our old car had no air conditioning and was falling apart, thus why we were looking for a new one. We came back and discussed everything. We loved the car, the mileage and price was incredible! But it did need new tires, and after driving around a car with a lot of problems previously, I was very apprehensive about buying a new car. I wanted something that wouldnt fall apart on me, especially with a little guy in tow. Sonia COMPLETELY understood. Not only did she negotiate us getting new tires, she also set up a complete maintenance check. Turns out in needed a new sway bar, belt, wipers, in addition to the tires. No problem! They took care of it all! They called us as soon as the work was ready. The sway bar hadn't come in yet so we picked it up to drive around. When I went to pick it up Sonia made sure I knew exactly where to go on Thursday to get the maintenance done and who to ask for. Come Thursday I was prepared for a full day waiting on my car to be serviced. The waiting room was wonderful tho, with free wifi, tv, seating and food. But just an hour later, it was completely done!! They handed me the keys, no extra charge and my car drives beautifully now. It feels so nice to have a reliable car again, and it feels even better knowing that there is a reliable, trusting place on the island to buy a car without spending a fortune and getting great customer service. Thank you!

808helena

Oct 11, 2014

My experience with Tony Nissan was incredible. This was my first car and the whole time I felt comfortable, assured that i was leaded in the right direction on the perfect car, no pressure. Best of all they fight for you for the best deals.

mlseymour

Oct 5, 2014

Great experience in purchasing my first brand new car. Call was helpful and informative. Helped me in my decision that it was a sound and intelligent one.Thank you.

Missynct

Sep 29, 2014

I was greeted at the door by a very friendly receptionist and seated by a random sales consultant who wasnt even helping us but seated us and gave us water. Our consultant who accommodated us with the vehicle that we came to see greeted us. He allowed us to drive the car without any pressure or sales pitch trying to get us to buy it. I was a very difficult customer to handle, however the staff at Nissan handle everything well. I also want to thank that person who handled the money part because he offered some great warranties that I didn't know Nissan even had. I got great bonuses for my vehicle and cannot wait for my appointment to get them put on. Also the one to one program is really great, because I have so much going I just sometimes need reminders. Thank you again for my new car!

kawenahm

Sep 27, 2014

The overall experience was wonderful. I appreciate all the help that I had received in the process of the purchase of my new vehicle. I would definitely recommend this dealership to someone interested in making a purchase themselves.

helenihi88

Sep 22, 2014

This is the second Nissan vehicle that I have purchased from Cal. He is very friendly and honest. He was very straight forward on the vehicle I was choosing and the features of every vehicle I was interested in. The negotiation process was quick and easy. I got everything I asked for and much more. I am truly grateful for the service that I received from Cal It made the process much more enjoyable. If you are looking to buy a Nissan vehicle I would highly recommend Cal. You will not be disappointed.

forlorn.envy

Sep 16, 2014

Although I am choosing to postpone my purchase for the time being, Mr. Hata provided exceptional service from the moment I met him on the lot. He took the time to not only inquire about my wants and needs, but also to get to know me on a more personal level to insure that I'd be getting the best vehicle to match my lifestyle. As he gave detailed information about each car he recommended I consider, he displayed a passion for his product and my satisfaction that proved to me that he had my best interest at heart. When it became evident that my credit would not allow a payment plan that I could support, Ronald enlisted the aid of Mr. James Kawata and together they managed to convince the bank to grant me a loan that would lesson my financial burden. All in all, the deal they worked out was exceptional and I greatly appreciate their efforts. When I decide that I am ready to go forward with a purchase, I'll be sure to request for Mr. Hata.

hayniusa

Sep 13, 2014

My wife and I had a great experience when visiting your dealership. Went there to "look" at the Nissan NV200 as I have been visiting the site on the internet. On the way home from shopping, we decided to "look" at the van. Once inside the compound, we parked and headed to the very back of the lot to where the cargo vans were located. There we looked at the NV200 from the outside and decided to go to the showroom to gather some brochures of the NV200. Once inside the receptionist asked if we needed some help. I asked if someone was around to talk to me about the NV200, she took to an office. As I approached the office, a familiar individual that I have known for a number of years turned around and I greeted him as "Kakazu San". John and I go back to the 1980's as he and I both worked at DFS Hawaii during its' heyday. Anyways, We talked for a while, reminiscing, then got down to business. To make a long story short, I ended up buying the NV200 a few ours later. The experience, from beginning to end, was pleasant with no preassure and I feel that I got a good deal on my trade-in and final price out the door. (note: I have to mention this, the trade-in (04 Toyota Tacoma) was purchased at Kaimuki Toyota and Mr. Kakazu was instrumental in this purchase also. Not only did we buy the Tacoma but we bought a Corolla on that same visit.) Please thank Mr. Kakazu for his excellent customer service and for answering all my and my wife's questions. Aloha, Alex Nuesca.Suggestion: You should look into dedicating a covered parking row for all your current models that are on sale. This would make it easier for the customer to get to and look at the vehicle of their choice. Also, the vehicles interior would be cooler and more comfortable to take on a test drive around the neighborhood. Just a thought. Thanks.

destroyer

Sep 10, 2014

Chad was very helpful and friendly. His willingness to help me from start to finish is the kind of service I look for. His quality of service was beyond my expectations. At the end of the day, I am always hoping he would assist me during my visits to Tony Nissan to service my car.

A_Chung

Sep 8, 2014

Thank you Jun for your great customer service! We love our new versa note! I'm glad everything went smoothly and quickly and that we were able to drive away with our new car! Thanks again. And take care!

Michelle R. Chang

Sep 8, 2014

Big MAHALO Eli, James, and the Tony Nissan Ohana for a memorable positive experience, ending our visit, driving a brand new 2015 Nissan Versa Note'.

xoxochristy

Sep 8, 2014

I enjoyed going to this dealership. At first i was planning on buying a used car but after hearing about the sale, i thought that was even a better deal.

blazingbronco79

Sep 6, 2014

My recent purchase of a new frontier was my 6th new car and my girlfriends first. Julius made the whole experience a fun, non-stressful experience for us. Bought a hyundai accent from tony hyundai. So decdided to get a frontier from Tony Nissan. Julius made my girlfriend very comfortable, answer all her questions, and put her mind at ease. Will definitely recommend Julius and the dealership to all my friends and family. Keep up the good work.

kalolalei

Sep 6, 2014

Jason B was just the best service OUTSTNDING every time I need to come in he takes care of me all the time I don't have to worry at all

tyfferz

Sep 5, 2014

From online to in person, customer service was excellent. I was able to share what I was looking for in a vehicle and Eli was there to show me the cars I was looking for and walked us through the process of purchasing a brand new car. If you're looking to purchase a new or used car? This location has excellent customer service and very helpful without being intrusive. Thank you, Eli and Tony Nissan for helping us get the new car we wanted!

nanik

Sep 5, 2014

I believe excellent ratings for both Tony Nissan and Kurt are not just deserved, but well earned. My time was not wasted and my thoughts, opinions and needs for the purchase of a car were met with a smile. Kurt was very patient with me and he showed me that he wanted to help me as a person and not just a customer. He was more than willing to do the work to help get me the price I wanted. He was also more than helpful in allowing me to drive a few trucks before I settled on the one I purchased. He didn't make me feel rushed, nor did he push his own agenda. He guided and assisted me in my choice, and that is what I appreciate the most. Thanks Kurt, Thanks Tony Nissan

michaeltakemoto

Sep 2, 2014

Very helpful and answered all of our questions with ease. Knowledgable about the cars in the lot. Friendly customer service and great experience all around.

bhey427

Aug 29, 2014

We again decided to purchase another vehicle, and Macky Collado again gave the best customer service. He gave us a wide selections of cars and work with our budget!He treat us as his ohana, and I know each and every customer also. He took care of us. Everybody in the facility are friendly and courteous! Thank you Tony Nissan!!!

Mnt2619

Aug 27, 2014

Rodney and Tay help me out a lot with what little money they had to work with....I will always come back and buy another car.

RochelleHash

Aug 21, 2014

From the very first time we stepped onto the lot, Kameron was very knowledgeable about his cars and when he didn't have the info, he made sure to get it from whoever could provide the answer. Kameron hustled for us from the get go and did his best to make the whole transaction comfortablefor our family. I'm so grateful that we were able to work with Kameron over a span of two weeks trying to close the deal on our 2012 Armada, and it was worth every minute of it! James also made us feel very comfortable during the financial part of the deal. There was no pressure, and the whole experience just flowed. I love my Armada and we highly recommend Kameron to our family and friends who are looking for a car, new or used. Much Mahalo Kameron and James!

_DTobosa_

Aug 20, 2014

Friendly, communicative and helpful. Macky ran through everything about my vehicle as well as important information hassle free. He made me feel real comfortable with my experience at Tony Nissan atthe Autoplex. Mahalo much Macky!

Megan Gallt (Novel Grounds)

Aug 19, 2014

Our sales rep Ronald was PHENOMENAL. He didn't push things on us that we weren't interested in and he worked to find a car that fit all our of needs. When we wanted to see another brand (Honda) He set that up as well. He was polite and in the end he got our sale because he got us the best car he could with what we were asking. I mean Heck, he played Power Rangers with our 4 year old 3/4 of the time we were there so we could focus on looking at the car. Malaho to Tony Nissan for having such a wonderful employee.

Clintchinen

Aug 19, 2014

Paul and Mackey were outstanding in assuring me with a trade in, getting the best value and easing the transition process in our brand new Rouge! Thanks guys

G&T_M

Aug 18, 2014

Cal made the experience of purchasing our new Rogue easy and stress free. He was friendly, professional, and made us feel that our business is important. We would highly recommend Cal and look forward to working with him again if we purchase or lease another car.

sallylee

Aug 15, 2014

Louie Boria is the NICEST, KINDEST, salesperson that I have ever encountered in 30 years buying numerous cars. He is an ethical caring individual and it comes through in his dealings. I will continue to give him my future business and recommend him to friends that are in the market for a Nissan. Mahalo Louie!

llubick66

Aug 15, 2014

Julius was great in every way. He made me comfortable in my car buying decision. From the beginning, I could tell he cared about what I wanted, not just making the sale.

jancy

Aug 14, 2014

Just purchased my first new car and had an awesome experience with eli. It was easy and non-stressful. I have learned alot there at tony group and will miss my everyone there.

hiusrhy1

Aug 12, 2014

My problems was promptly taken care of. The service agent let me talk to the mechanic who worked on the vehicle. There was no pressure to do the additional work.

shakalaka

Aug 12, 2014

Great experience, Eli is an outstanding salesman with very professional, honest and unobtrusive approach to sale. I'm very pleased to do business with Tony Nissan.

R22s

Aug 6, 2014

Reece and Kameron are the guys you want to go see! I am very VERY particular with the people I choose to do business with and I'd work with these two again in a heartbeat. Put it this way, I'd rather walk than buy a vehicle from a pushy or unknowledgeable salesperson, but these two, Reece & Kameron, not only know their stuff but was kind and patient on top of that. Trust me when I say they know their stuff - I'm one of those guys who'll ask the sales consultant questions (I know the answers to) just to test their knowledge about the product - if you don't past my test you don't get my business. Reece - I've worked with him since when he was at another dealership...I made it a point to find him at Tony Nissan because I only wanted to work with him. That's how much I trust and respect Reece. Kameron - Refreshingly nice guy, but more importantly an honest & hardworking guy. He's a friend in my book. Plus...so there's a couple storms heading to the islands this weekend and this morning I get a text from Kameron that reads stay safe. Come on, who does that right? And I bet it's not because he's told to do that...it's just who he is. Just awesome! Thank you fellas! I'll see you again and I'll send everyone I know your way.

tomas1977

Aug 5, 2014

I was very pleased with help of Peter Hirsch at Tony Nissan with my purchase of New Nissan NV200.He was patient and professional at all times.Thanks PeterMy new Nissan will make me $1,000,000.- +++ over next 8 to 10 years !!!! Cheeehuuu !!!

taniamassicotte

Aug 5, 2014

Great help from Cal! Not my dream car but will work well for my means. Found what i needed. Thank you Tony Nissan and thank you Cal for your great customer service

GretchenWemple

Aug 1, 2014

We had been shopping off and on for a newer used car for a couple of months. Once getting to Tony NIssan we were greeted by Kameron Omizo and it was smooth sailing from there. He was great with taking care of everything, he constantly kept us updated on the status of everything, even on his days off. When there was going to be a slight body shop delay (it was out of Kameron's hands) he hooked us up with a free rental and got us up and going during the time we really needed an 2nd auto for our family. Everyone was super friendly and made the whole experience great!! Shout out to the finance guru there....Darren!! Thank you's all around to Tony Nissan!!

abs1979

Jul 30, 2014

I have also never bought a new car and completely lucked out with Rodney at Tony Nissan. He is not only experienced, knowledgable, and kind, but takes as much time as you need to explain the car buying process with you without being pressuring at all! I was honestly dreading going in and looking at new and preowned vehicles, only to discover all you have to do is work with Rodney and all will be solved:) A big mahalo Rodney and Tony Nissan! I LOVE my new 2014 Nissan Cube.

Adolfo Lugo

Jul 30, 2014

After a horrible day at another dealer for another car, my family and I decided to stop by Tony Nissan. We were greeted by Kameron Omizo, who was our salesman. Let me tell you, this guy is the best. Not only was this guy one of the most friendliest salesman I've ever met, but he was very knowledgable about the cars he was showing us. In the end, we ended up purchasing a brand new 2014 Armada. To top it all off, he informed me about a program for military members, which Nissan offers, called the VPP program. Wow! I'll just say, my family and I were very happy with the price. I recommend seeing Kameron if you ever decide to shop at Tony Nissan. And for the owner of Tony Nissan, "Keep this guy, he knows how to treat people."

hiwalani3290

Jul 29, 2014

Didn't expect to purchase a vehicle through a dealership at first, but after seeing what my options were and working with the friendly staff at Tony Nissan, it really made a difference. I recommend checking them out, the sales people are very friendly and they aren't pushy like most other dealerships.

Groggohana

Jul 28, 2014

I never owned a brand new car ever in my life, and Rodney Kahao at the Tony group autoplex in Waipahu, took really good care of me! I received excellent service, and I am highly satisfied with my new 2014 Nissan rogue!! I named her NINA!!

okgardener

Jul 25, 2014

I had signed a contract the night before on a new Prius hybrid plug in, but jokingly asked the salesman if I had the weekend to change my mind since I wasn't going to be able to get the car for 5 days. He said sure, since I didn't have the car yet. The next day I saw the ad for Tony Nissan of the Leafs, and went right away to check it out. I ended up saving $7000 over the price of the Prius, and actually like the car much better. We enjoyed working with Kurt. Very helpful and knowledgeable and patient, and no pressure.

elrow317

Jul 22, 2014

Awesome customer service.. I like how I didn't have to wait for my vehicle and how knowledgeable the service rep help me..keep up the good work

aldenwookie

Jul 22, 2014

We had a great service from the beginning meeting Eli until the end with employee Sonia. They both were very friendly. Sonia was very professional and her outgoing personality made our purchase easy and painless for our kids:) Thank you for the wonderful experience.

tanita213

Jul 21, 2014

I called the service department on Thursday and was able to make an appointment for the next day. Soon as I pulled in I was immediatley greeted by a lovely lady. Unfortunately I can't remember her name but she was very nice and helpful. Jason was my rep and I did't wait but 2 minutes for him to help me. It took about 3 hours from beginning to end and that wasn't too long for all the work that was done (all electrical work). I really liked that all the parts were there so I was able to get everything done that day. Jason was really nice, proffesional, prompt and courteous! He kept me very informed and I got a military discount as well. I love this Nissan!

alyssaprom

Jul 20, 2014

Thank you for very good service. Chad was my primary point of contact and kept me updated on my car repair. He was able to get an appointment in for me at the last minute and that was extremely helpful since i am a busy working mom, having a car in service can be a hassle. The rental service was great and Tasha and Jancy were very fast at helping me get in and out, even help carry car seats for me. Thanks so much Nissan -Tony Group. You guys did a great job!

fmcgee5

Jul 19, 2014

Jason was extremely friendly and helpful from the moment I walked into Nissan' s service center. Not only was his service exceptional, my car was taken in right away and he called me as soon as it was finished. I am very impressed and recommend anyone to get their car serviced here :)

trumb002

Jul 19, 2014

Thank you for your excellent service. Ryan has been my primary point of contact, and he remembered me and my vehicle (and the fact that my odometer still needed fixing from two years ago). Every member of your team I have met has been courteous and professional. I appreciate the follow-up calls and notifications of deals on services. Again, thank you for taking care of me and my car.

Nicole N

Jul 16, 2014

I had ABSOLUTELY NO plans to buy the night that I went into Tony Nissan. I just wanted to look at what they had. I told the attendant at the front that I had a few questions and he called for a sales person. Thank God I got Rodney Kahao. He is knowledgeable, professional, and very courteous! Had he not been so awesome I would have left in my nightmare of a Chevy that night ...especially since I hadn't planned on buying right then. I loved the Rogue that we took for a test drive. I really loved the price they gave me for my Trailblazer (p.o.s.). I really, really loved how easy it was to work with Rodney and Darren Sasaki in Finance. The whole process moved quickly! This was my first experience buying a NEW car and Rodney and Darren made it so smooth. I am seriously grateful for their patience and walking me through the entire process. Rodney explained absolutely everything to me--poor guy. Haha. But he was awesome!!

Bill96744

Jul 14, 2014

I purchased a 2007 Nissan Versa in Nov 2006 and the vehicle just reached 191,000 miles.I am very, very, very disappointed in the electronic rustproofing. In my personal opinion you are better off getting traditional rustproofing. I went to see the Manager on duty (I do not recall his name) as I had massive rust by the rear hatch back brackets. He told me that the rust proofing unit needs to be inspected annually and made no offer to help with the repairs.If you purchase a Nissan Versa take it to an auto body shop and have them spray clear coat by the rear hatch brackets and any metal surface that water will contact when it drains from the roof and in between the hatchback. This will save you a lot of money in the long run.

klopez45

Jul 10, 2014

My husband and I were looking for a better vehicle for our family. We wanted to trade our current vehicle (2012 Suzuki-Grand Vitara) which we were unsatisfied with since we purchased from Servco. We researched the vehicles online that the dealership had to offer and found the vehicle we wanted. I was referred to Allen from a family member who had a great experience working with him.Allen treated us great and offered us a lot of information about the pre-owned Nissan Murano we wanted. Allen was friendly, professional and not pushy like most car sales associates we encountered in the past which made the whole overall experience comfortable. Allen worked hard to get us a great deal on the trade and our purchase. We are now proud owners of a Nissan Murano and are loving every bit of it!

Ericpaul_08

Jul 7, 2014

Me and my husband would like to thank Rodney for his excellent costumer service as we purchased our first ever new nissan car in an affordable price. We were not sure of which car to buy the day we went there, and as first time buyers, we don't actually know how it's gonna be, we were just a little bit overwhelmed until he began explaining to us every details on buying a car, and showed us which cars are great fits for us. He just kept on helping us without any pressure from him, he was a calm, kind person. We just like the way he treated us, like he's so cool! He's one professional person who's having fun at work helping costumers. When we're w/ Rodney, we didn't worry about anything because he always got our back. He handled everything smoothly and at d end of the day, we were happy of what we got because of his help! Thank you Rodney!

EdLopez1

Jul 3, 2014

Timeliness was average. A ready estimated time was provided and the service took longer that anticipated. Recommendation: Provide a more solid wait time to custormer.

Firefire13

Jul 2, 2014

No high pressure sales, just friendly meet your needs type of sales. Didn't think I would walk out with a car, was just looking but couldn't pass the car up!

KW2013

Jul 2, 2014

Cal was friendly and helpful...even after the purchase. I would recommend Cal and Tony Nissan to anyone who are looking for pleasant and stress-free purchase of a new Nissan.

jgardner75

Jun 28, 2014

Quick service, very easy to deal with and worked with us late to get the deal done. Very friendly and knowledgeable salesman. would recommend to a friend

cynlee2010

Jun 26, 2014

my salesperson louie boria was super great he came in early to work just to help me find a car. there was a huge selection of cars to choose from. the warrant package i bought with my car is great it covers so much things.

Aleckine

Jun 25, 2014

Tony Nissan at Ka Uka Blvd. always provides quality and fast service. I trust the services they do and they are also very customer oriented.

laulani45

Jun 25, 2014

The usual outstanding service: Quick, efficient and thorough. The "Service Engine Soon" indicator was due to a defective oxygen sensor whch was placed on order. The Multi-point Inspection detected 2 other problems: a weak battery and worn front windshield wipers and both of these items were immediately replaced. Much thanks to Jason Beleno (Service Consultant) and the automotive technician for a great job!

RavenCW

Jun 25, 2014

I went in wanting/needing a car but did not want the run around. I left with a brand new car I love. Thanks Guys!

ndigitaki

Jun 23, 2014

Jason always provides the utmost in customer service. He consistently goes above and beyond the call of duty to make his customers feel welcome and important!!!!

808Jukester

Jun 21, 2014

Great Experience working with Sales Consultant Cal Delos Santos, Finance Mangager Darren Sasaki, & Sales Manager Reece Fuse. I would recommend these guys to any of my friends and family. Mahalo for great service and helping me get my Brand New Nissan JUKE! =)

oldmaid

Jun 21, 2014

I'm bringing my care in for service for the first time, not knowing what to do. i walk in all confused looking, i am greeted with smiles by 2 people, jason and ryan, so friendly and helpful. they must've seen how confused i looked and helped me right off the back. so ryan right off the back offered to drive my car to where it needed to be, while jason was getting my information to put me in the system and informing me on the process of checking my vehicle in. ryan then brought outside to show me that i had a nail in my tire and that's why that funny looking light was on as well as explaining the rest of the lights on my dashboard and explaining to me what i should i in the event of one of them turning on. after the whole check in process was over, ryan and jason showed me the area's where i could wait while my car is being serviced. i had a questions on a few accessories and they brought me to the back to introduced me to miles, where he was extremely helpful on showing me items that best fit my needs, telling me what will be useful and what will not be, not just trying to sell me anything and everything. before you knew it, everything was finished with ryan explaining everything they did and everything they looked at on my multipoint inspection. over all experience was more than i could ask for, with the ryan and jason tag team in the front, and miles in the back. i highly recommend tony nissan to everyone

KirkStensgaard

Jun 17, 2014

Researched potential cars online and chose a car. Filled out an application and was promptly responded to by Salesman Louie. A prompt response makes or breaks a sale. Left with the car I needed feeling good about the sale and service. I look forward to coming back to service my car at a dealership with such excellent and friendly service. Mahalo nui loa!

ya96786

Jun 16, 2014

As a new person I didnt expect to wait in my car for 10-15 min and I'm glad the shuttle opened so I didn't need to rent a car. Overall hassle free and I enjoyed the experience

Topher H

Jun 16, 2014

I am very pleased with my experience at Tony Nissan (Waipio). The staff was exceptional and at no time did I feel rushed into making a decision. Very pleased overall! Highly recommend Tony Nissan and will consider them the next time I am looking into buying a new vehicle!

tieanoelani

Jun 12, 2014

I bought a 2013 Nissan Altima 2.5S. I live on the Big Island, so I didnt even look at the car before I bought it. I literally went off Consumer Reviews, Edmunds Reviews, and then pictures off TonyGroups Website, mailed a check, and Tony Group sent the car to Young Brothers to ship it to me. It took 4 days before I could pick it up.(cost 300 to ship)And I have got to say, the car is ridiculous. Push to start, blue tooth to answer calls, play music. There are even steering wheel controls so that I can tell the car to call a specific number. It only has 3K miles on it, so I was able to get the warranty. I am a car junky, so I looked at all the specs and calculated every expense before I decided on the car. Its an 18 gal gas tank, which costs me about $60 to fill up. Ive had the car for a month, put 534 miles on it (because the commute here is much longer to get to and from work) and ive filled up my gas tank ONCE!!! Well, twice, this being I had to put gas when it came out of YB (safety reasons).I was very skeptical at first, because Im a 24 year old woman, I know that dealerships try to con us to buy something we dont need. I originally wanted a Lexus IS250. And I do know my way around engines. So when I went to a dealership here in Hilo to test drive the Lexus, I told the salesman, I want to take it to a mechanic to just in case because there are recalls on the fuel injector systems, he gave me some xxxxxxxx that fhey lost the keys for the car, so I cant look at it, and they wont make the keys unless there is an offer. I was pissed!So I looked up 4 and 5 star 2013 vehicles, and this one took the cake. Compared to other cars I was looking at, it seemed to be thd best in features and in price. And to make it easier, everything I asked Louie to do, he jumped right on it, I mostly contacted him through email because of my work schedule, and he got everything set up, from mailing documents for me to sign, faxing the right documents to my bank for my loan, and shipping the car. It was fast and easy, everything went through in 13 days. I have never been happier.

808sistah96792

Jun 11, 2014

Friendly, Courteous, Respectful, Patience, Professional, No Pressure, Not Wanting to Break Da Bank, and best of all COMFORTABLE!!! They have snacks and water to offer while they process the paper work but all in all AWSOME pepole to have working at Tony Nissan! So AWSOME the next day my husband went in and bought a pre-owned truck from da same guys minus Darrin Sasaki i guess he had da day off dat day LoL! So if my review intrest you into buying a new or pre-owned car make sure to stop on by Tony Nissan Waipio and ask for Rodney Kahao. Mahalo Nui Loa to all that has made a memorable experience in buying my first car never will be forgotten it's the talk of mai life while people check out my new ride!!! I Luv Luv Luv Mai new Nissan Altima!!!Rodney KahaoDarrin SasakiPaul Leclairand da Other Paul (im sorry your name not listed and i dont know your last name) Aloha!Mz. Kui

Dj001827

Jun 11, 2014

Though he wasn't the initial Sales Representative that helped us because he was on a day off, Sales Representative Rodney Kahao was very friendly, courteous, respectful, patience, professional and really made us feel comfortable. He was involved with finalizing our deal and delivering our vehicle to us, I wish that he was our initial Sales Representative he really made us feel really important and treated us as if we were his family. He even made a few follow up calls to see how we were liking our new vehicle, which the initial Sales Representative didn't even do. It's because of people like him that I would surely buy another vehicle from your dealership and also recommend others to your dealership. I commend you for having such an outstanding employee "Sales Representative Rodney Kahao". Please let him know how grateful and thankful we are for our experience with him in purchasing our new vehicle.Thank you very much,Darryl & Kelly Jeremiah

cjajjr72

Jun 10, 2014

I would like to take this time to share my new truck purchasing experience. I inquired online to possibly purchase a new truck. I was given a call back within a short period of time. I was asked when I would be available to come in, and was given an appointment for the next day. Went in to see Eli, but he kindly apologized but immediately had Louis Boria assist me, to avoid any wait time. I was able to sit down and talk with Louis, a very open and energetic, happy guy. We spoke about what I was looking for and interested in. We went for a test drive in a 2014 Nissan Frontier. Really nice truck and smooth ride. We went into the office and went over some details. Unfortunately that evening, I didn't walk away with a new truck. But, I was given a call the next day with semi awesome news. That I would need to provide some requested documents, in which I did, and also set up another appointment to come in that afternoon after work. Low and behold, I went in and was informed that I got an approval. I was so very happy. Didn't take too long to finalize the sale and paperwork, and went over the features and everything about my new truck. That evening I drove away in the same 2014 Nissan Frontier truck that I took for a test drive. I couldn't have been any happier. Thank you Louis and Tony Nissan.

BeniImo

Jun 2, 2014

My buying experience at Tony Nissan was truly great! I've bought cars at BMW, Mini, and Lexus and working with Cal Delos Santos at Tony Nissan put my buying experience on par those high end dealerships, maybe even higher! I already know where I'll be buying my next car. Rick/Blue 370Z

Stevegkim

May 29, 2014

Our experience at Tony Nissan was great. The sales person, Richard Crabbe, did an exceptional job at notifying us when the model of Nissan Leaf we wanted was in, test driving the vehicle, showing us how the vehicle operates, and explaining the terms and steps in the purchase. Everything went smoothly, Tony Nissan gave us a great loan, and are very happy with the vehicle. Richard also followed up later several times to make sure that we were satisfied and that we were not experiencing and problems with the Leaf. He is an exceptional sales person.

bboud1

May 21, 2014

Thank you Reece for the best service ever! This was the most uncomplicated, smooth car purchase I have ever made. Reece made this transaction perfect.

AaronMahi

May 21, 2014

It is with full confidence and assurance that I report on this review my complete belief and appreciation to the staff and management of Tony Nissan over my most resent purchase of a 2014 Nissan Quest. I, in all of my past experience have never been so well treated and guided in making my decision over this present purchase. The attention to detail and additional information provided by Mr. Richard Crabbe was indeed impeccable. His attention to my needs based on my concepts of transportation was helpful beyond mention. Not only did he exhibit his vast knowledge of the several vehicles we examined but the offering of comparative information materials as developed by himself made me feel so at ease and confident in my final determination. His gentle nature and friendly demeanor made each meeting during the search pleasant and interesting. What stood out most clearly during our deliberations was that there was no pressure, no feelings of being rushed or forced to make my decision; he treated me with fairness and direction as if he was there to see to my every need, making me feel valued. It is fair to say that Mr. Crabbe is a very able and gifted sales representative and has made a extremely positive impression on me and my positive attitude for future purchases and recommendations to potential customers of like circumstance.

alfred.collins3

May 19, 2014

Louie Boria and the staff made it quite enjoyable to be there. I like the straight forward sale and honesty at the company. I would definitely recommend this auto lot to all my friends and co-workers.

arservices

May 18, 2014

While on the internet researching info on a possible replacement vehicle, our son submitted an inquiry on the Tony Nissan website. Much to his delight, sales consultant Louie Boria responded immediately. My wife and I were eager to help our son purchase a reliable vehicle but our hectic work week allowed only a Sunday afternoon visit to Tony Nissan. The smile and friendly welcome of the young man at the lot entrance was already a positive indication of the atmosphere we we're about to see at Tony Group. The manner by which Louie promptly showed us around was truly remarkable. Respectful, friendly, and knowledgeable, Louie showed us the best customer service we've seen at any car dealership. Mindful of our time, he worked fast to get us into the car we wanted. We left Tony Nissan confident that we got a great car at the best price. Our family thanks Louie Boria for making our visit to Tony Nissan a remarkably pleasant experience. You are at the top of our "must strongly recommended to friends & family" list. Aloha!

cckbadtz

May 14, 2014

Kurt did a great job in helping us locate and purchase the car we wanted. He went above and beyond to meet out needs. My only warning to others is that I called the main phone lines numerous times and was unable to speak to anyone or would be put on hold for up to 45 mins with no one answering etc. Kurt however provided a direct number and I was always able to reach him. Thanks again.

niceguy808

May 13, 2014

I absolutely needed to buy a truck and they made it really easy and enjoyable without pressuring me into making any decisions. They were more than helpful pointing out differences between models and prices making everything transparent. Very friendly and helpful, I wouldn't have it any other way.

jgrahamface

May 13, 2014

The Tony Nissan Service Department kept the appointment schedule, serviced the car in under an hour, and found and resolved a battery problem that I had not noticed

jsilva1

May 6, 2014

I just wanted to commend your service advisor, Jason Beleno, on a wonderful job today! I am very familiar with the Tony Honda group customer service and have always been very please with their side and have always wondered if Tony Nissan would be as good. Well today your service advisor has proved that Tony Nissan is just as awesome! I appreciated how quickly the entire staff greeted, serviced and followed up with my Nissan Leaf today! Jason went above and beyond his duties, I'm sure, and had my car done within a couple of hours and even was kind enough to wash my car and charge it a little for me. I was also offered a rental as I was pressed for time since I had 2 recall notices AND was not able to take off work to wait for my car to be serviced. This is THE MAIN reason my family continues to purchase cars from the Tony Group. Your customer service is far more superior than most dealerships and we appreciate all the hard work that is done. Thank you for your wonderful service

hanakahi808

May 6, 2014

Jason did an excellent job. Service of my nissan frontier went smoothly . I would recommend any of my family members to come by to get their vehicle serviced here.

mama_on_theGO

May 5, 2014

Ryan has been such a great service advisor. He really listens & is informative. Updates me regularly and is always friendly. The service techs go above & beyond!

Arcelis

Apr 30, 2014

Very friendly, fast service and professional.i like the fact that salesman treated you as a family to Nissan which I bought 3 Nissan and my daughter 2 with Tony.

Kkristi

Apr 26, 2014

My experience at Tony Nissan was efficient and convenient. I liked being able to make my appointment online and see the available days and times. Thank you!

Halcopilot

Apr 26, 2014

Very friendly and knowledgeable staff especially with Eli when it came to dealing with the new car pricing. Experience also with a very small delivery but it was resolved very quickly with your staff. Would definitely come back for a third new car at a later date.

markhahn21hi

Apr 18, 2014

I had a wonderful experience at Tony Nissan. My initial email inquiry was answered both quickly and thoroughly, followed by an incredible first face to face visit with Louise Boria. I felt extremely comfortable due to Louises no pressure sales technique, which made the process of making a major purchase simple. His in-depth knowledge of Nissan vehicles made my selection process effortless. Tony Nissan had the exact vehicle I was looking for. I would highly recommend Tony Nissan.

danielgibson808

Apr 15, 2014

My wife purchased a Hyundai last year from Tony's so we went back to see some new cars. We were looking for a smaller car with better mpg, and we found what we were looking for in minutes. Our sales person helped us quickly and was determind to get us in the car we wanted even thought the key box wasn't cooperating. We needed the car ASAP and the color and model were at the Milillani lot so we were able to get it that day. It did take us about 10 hours to finish up, but it was Presidents day weekend. Overall, we were very happy with our purchase.

Keala

Apr 14, 2014

I was very disappointed with the service I received with the Tony Nissan Service Department. I had literally taken my car in to Lex Brodies the day before for an issue with my tires, and they told me that while there were no problems, they recommended changing the tires soon. The Tony Nissan Service department the very next day called and said I needed to replace the tires IMMEDIATELY, along with several other very expensive items. I felt extremely pressured and did not feel like I had an opportunity to explore any options. I was so confused, and upset that I agreed to whatever I could afford to get my car back. A few days later I had a friend who is a licensed auto mechanic review the bill/statement, the work that still needed to be done, and my vehicle. When he informed me that I had overpaid by more than DOUBLE what he or comparable mechanics would have quoted me, I felt sick to my stomach. I was also under the impression that my car was under warranty, and was not informed why these services and parts were not part of my warranty. He also informed me that the the pressure to buy new tires was unwarranted given the statement of the wear on the tire tread and that several of the other services could be done incrementally. Now if I do choose to return to Tony Nissan for servicing I will do so with extreme prudence, but I am doubtful that I will return unless absolutely necessary. I will however say that the people that I had spoken to were professional in demeanor (first Ryan and then I believe Chad), so at least Tony Nissan Service has that in its favor.

wpi1011

Apr 13, 2014

Initially I was taking our van in to get serviced. After, we found out the work and money that was needed to have it run safely again, we decided to trade it in. Although, I was opting for a certified used car, Carnation helped me find a car I liked and that was in our budget. She was patient with me and my children that day as it was getting late for us. She followed up with with me via the phone on the trade in value on the van and later let me know it would be employee pricing till the end of the month. I decided to make an appointment to look at the cars again. Unfortunately it was busy that day, and she was busy. Luckily Tony was able to help finish the process-which was LONG because he was not given my history up front about what was going on. (My van-which was to be traded in, which cars I was already looking at, my husband was deployed making paper work a little bit tricker, how I would be purchasing the car, etc.) I was so thankful he was patient with me, as this was my first time buying a car. I had several questions, and he was patient and went back and forth to the manager, always in my best interest. I was disappointed that I was quoted $2500 for my trade in and I was only offered $1500. I understand it wasn't employee pricing at the time, but I felt like and still feel like the $2500 quote should be honored. That being said, Tony brought this up to the manager without a problem. It was a long night for both of us, but because he was understanding and had a no pressure attitude, I decided to get the car and finish filling out everything that night.

Lindasaltima2014

Apr 12, 2014

Working with Carnation Salinas and the Finance Department was a friendly and comfortable experience. She went out of her way to show us several cars and find the right one for us. Her follow through was exceptional. We would work with her anytime and would definitely recommend her and Tony Nissan to friends and family.

Makamaerivera1

Apr 12, 2014

I had the most wonderful experience purchasing my new car! I've brought many cars and been to alot of dealerships, but none will ever compare to tony nissan! Louie has outstanding customer service and was very welcoming! He took the time to go over EVERYTHING and made sure I understood everything about my car. He even answered my calls on his days off after i purchased my car. you dont find that in car salesmen, but Louie you do! Everyone there was friendly and in the future ill purchase a car from them again!Thank you TONY NISSAN for your excellent service!

c2dlitalien

Apr 10, 2014

I want to share that I truly appreciate the awesome customer service that I received from Jason. He continually share aloha attitude and greats me with a smile. He listens to my concerns. He explains the out come in clear terms and always makes valuable recommendations. It is because of the great personal and very professional customer service provided to me from Jason Beleno that I continue to bring both of my vehicles back to Tony Group for service.Thank you Nissan for hiring this service rep.Christopher and Donecia LitalienArmada and Sentra owners.

unhappycustomer2014

Apr 9, 2014

I had my 2010 Nissan Rogue towed in on a Thursday evening for service after it overheated on the freeway. I left the keys in the night drop box, and received a call at 6:30 am the next day. The service rep (Etta Nobriga) told me they had received my car, had me authorize a diagnostic check, and said she'd call when they found the problem. I had not received a call back, so I called the service department around 2:45 pm. I was told they had not yet run the diagnostic check, and would get to it the following day, and again said they'd call back.Around 9:45 am the next day a call and said the radiator needed to be replaced, and would call when ready, hopefully by 3 pm, and they close at 3:30 pm. Around 2:40 pm, Etta called saying the car was ready and we need to pick up by 3 pm. I said we could not make it there in 20 minutes, and she asked if we could be there by 3:15. I asked what time the service department closed, and she said 3:30 pm. I said I would be there by 3:30. Upon arrival, she pointed to the cashier window, and said, "You can go pay over there at the cashier. They look like they're closed, but there is someone there waiting for you." She did not explain what was done to the car or why. While at the cashier window, I asked what exactly was done. The girl yelled across the room to Etta and said she needed to come explain what was going on; she came over and explained that the radiator was replaced due to "possible" road debris, and subsequently was not covered under the extended warranty purchased through CNA. She never offered to show us the "damaged" radiator. When I asked her if the 12 month new part warranty was transferrable to any other Nissan dealer, she said she didn't think so, but would look into it and call me on Monday; she never called.We took the car home, and about 3 hours later went to church. After driving only approximately 20-25 miles, the car would not start, and had to have the car towed back to Tony Nissan. I again dropped the key in the night box, and left a note for the service manager to call me on Monday (31 March) when they opened. I then went inside and spoke with a salesman about our situation. After beginning to explain, he interrupts to ask who originally sold us the car; I told him Cal sold us the car. He went to get Cal, and I again began explaining to Cal our situation. He also attempted to interrupt my story; I told Cal I want to speak with a manager. He went to speak with the finance guy about our CNA policy, and explains situation, and comes back to tell us the finance guy will speak with us about the CNA situation. The finance guy (James Kawata) listened to us, and said he will contact the powers to be to see what went wrong, and will get back to us (first pleasant experience with Tony in 3 days).I received 2 missed calls around 12:15 pm on Monday, but no messages were left. I immediately called back to the service department, and after being hung up on, and then transferred to a number which only had an answering machine, I finally was able to speak with Etta. I asked her what the status was on my vehicle. After being put on hold for over 6 minutes, she returned to the phone and said the tech was not able to get to it yet, and would call when they diagnosed the problem. I told her I expected a call back not from her, but the service manager. Around 2 hours later, after not receiving a call, I called the service manager (Kale Kippen), and he said, "Oh, I was just trying to call you." He informed me that the head gasket was blown, and "failed miserably" upon inspection. It would take about 7 days to fix, and should be covered under the CNA warranty. I asked about a rental car, and said he would call CNA for authorization and call me back. About 20 minutes later, he called me back and said the CNA authorization office was closed for the day, but would get us a rental until the following day when he could get the authorization. I did some research, and Kale agreed, that one of the most common symptoms of a blown head gasket was overheating. I asked if I could come in to see the "damaged" radiator, and he said it was already in the "compactor" and was no longer available.The following day, (Tuesday 1 April 2014), I received a call from Etta; she apologized for her unprofessional conduct and informed me that CNA authorized 5 days of car rental; if car repairs are not done in 5 days, she will call CNA for further authorization, and notify us.On Monday, 7 April 2014, I still had not received any updates. I called several times between 2:30-3:30 pm, and was not able to reach anyone. I left a voicemail message for Etta to call back and did not receive a call. The following day, (Tuesday, 8 April 2014), I called Etta again around 8:30 am; she said car repairs are done, but they want to cold start it; she will call back when vehicle is ready for pick up. I finally received a call from Etta around 9:45 am saying the car is ready for pick up.The major problems I have with this entire issue are:1. I wonder if all of the radiator problem was actually true; because the "radiator damage" was due to "possible" road debris, the radiator was not covered under the CNA warranty. I had to pay out of pocket for a tow, rental car, AND a new radiator; totaling approximately $1,200.2. The follow-ups were not conducted in a timely manner.3. The customer service was not very friendly nor accommodating.4. I was never offered to see the damaged radiator, and when I asked to see it, it had conveniently "just put in the compactor this morning."I would never recommend getting any service done through this dealership!

markshiira

Apr 8, 2014

Ms. Carnation Salinas, our sales consultant, provided us with the highest level of friendly customer service from initial greeting through multiple follow-ups even after we happily drove off with our new 2014 Nissan Altima 2.5S!!! The supporting staff team also provided outstanding service like no other dealership that we visited during our new car shopping experience. Ms. Salinas escorted us from the start of the sale to closing without any spin-offs to other sales representatives like we experienced with the other car dealerships. Outstanding Customer Service won our family over to Tony Nissan - a new car buying experience!

scruffyjed

Apr 8, 2014

very knowledgeable, friendly, and helpful. The process was painless and the Tony Nissan team was very accommodating. Kurt Spears was a great resource that helped me make an informed decision to purchasing my new Nissan Leaf. The general sales Manager was very accommodating. I really appreciate his customer service and professionalism.

Horalr

Apr 5, 2014

I liked the great deal I was given. I also like the "New Car" how-to that will be given in a few weeks... You get 30% off other parts and services just for going.

wayne koga77

Apr 3, 2014

Landon did an awesome job . Kept me informed and followed up with service and warranty It was a difficult situation and I appreciate all his help

amandadeck

Apr 3, 2014

Thank you so much Carnation!!! what a great experience. Thank you for picking my mom and I up in Waikiki and driving us. What amazing service. I really felt cared for and felt no pressure. I am very happy with my experience!!

Jdgirl808

Apr 1, 2014

Had such a great visit at the Autoplex thanks to Cal Delos Santos who was such a great help. He was so welcoming & helpful from beginning to end. He made the process of buying my car so much fun & stress free! His aloha spirit & genuine assistance is hard to find now days & we appreciate the time he took to help us through the whole process. An overall great experience from finding the exact car we were looking for to having one of the best sales experiences we have had in a very long time. Thanks Cal!

Brad_lee808

Mar 30, 2014

Love my new Nissan Rouge. Louie Boria was professional, friendly & helpful in getting me into my new car. He was also knowledgable about the car's features. I'd buy another car from him again in the future.

MitchCab

Mar 28, 2014

Before going to Tony Nissan, I visited Servco Toyota to purchase my very first vehicle. At Toyota I was told that I would not qualify for a loan because I had no credit, and therefore would need a co-signer--which I did not want my parents to do. After discussing situation with the salesman he talked me down to purchasing something cheaper and more affordable, which ultimately did not materialize because my loan offer was not accepted by their finance people. So, walking into Tony NIssan after experiencing those challenges was very hard for me. However, my car salesman, Cal or "Uncle Cal", made my very first car purchase very memorable, and exciting!! Upon meeting Cal I informed him of my situation in which he understood, and related with his own personal experience as well. Cal's excellent customer service provided me with confidence I needed to go ahead and put up a offer, which was as straight forward as you could possibly ask for--there was no need for wheeling and dealing. Additionally, not once did anyone request my parents to co-sign which I respected. At the end of it all, Cal was able to put me into a 2014 King Cab Nissan Frontier which I've come to love!! Mahalo,Tony Nissan for having the trust and confidence in me!!

Angnchad

Mar 27, 2014

Everyone was very helpful an friendly, Louie Boria handled everything for us. I would recommend this dealership to anyone who's looking to buy a vehicle!!!

Aloha808

Mar 25, 2014

Great experience for our first new car purchase.We went on a Saturday to just look at a specific vehicle we were thinking of getting and Rodney Kahao was there to help us. After looking at the vehicle, we decided we wanted it but needed to come back the next day(Sunday). Mr. Kahao was willing to meet us the next day even though it was his day off. He was very patient with us and didn't pressure us to make any decisions.

sch123

Mar 25, 2014

I rated the dealership great in all categorizes because I was extremely impressed with the service I received. Louie took the initiative to reach out to me via e-mail, text, and phone to make sure that I not only drove away in a car that I loved, but that the price was within my budget. I will Definitely recommend Tony Nissan.

Phedoc

Mar 20, 2014

Cal delos santos was very helpful on purchasing our fourth vehicle at tony Nissan. We are looking forward to purchase another car in the future with tony Nissan.

MarciaRebelo

Mar 20, 2014

Service was great! they fixed the problem and did so in a timely manner. I am very happy with the service I received at Nissan.

wrightj28

Mar 19, 2014

My experience with Tony Group was truly exceptional with all the workers. They were very helpful and knowledgeable in every field of their jobs, and some. They all know a little about everyone's job, which made things a lot easier than just being tossed around like a sack of potatoes. I truly enjoyed my experience with Tony Group Nissan. If the time arise to buy another car new or used, they will be my first choice. Thanks T.G.

GAREYBC

Mar 19, 2014

We purchased our second Nissan from Cal and we're very please with his no pressure approach and great deals he got for us and would recommend Tony Nissan and ask for Cal.

maliajs11

Mar 15, 2014

Cam was extremely helpful, and was able to answer any questions I had. I would definitely recommend tony Nissan & Cam specifically to any of my friends looking for a new vehicle.

michelle_1

Mar 15, 2014

The customer service skills I encountered while at Toni Nissan were comforting and made me feel at ease with my purchase. Cameron took the time to assist me and spent a greater part of the afternoon with me while I made my purchasing choices. While waiting for the finance office and other essential parts of the process, Cameron was very happy to discuss and answer all my questions regarding the vehicles I was interested in. Not only was Cameron of great assistance but his wife was the one to drive me in and wait for me while I made my purchase. I am grateful to the both of them for their patience and dedication. I truly appreciated the customer service, smiles, snacks and unlimited answers to all of my questions.

puu1

Mar 13, 2014

Pono,smooth,easy,friendly,quick,dependable, felt no pressure to buy,felt like it was a family affair, just very happy,i knew what i wanted to pay and they made it possible Louie was the BOMB!!!!!!!!!!!!!!! i would let him take care of all my ohana

jkpathfinder

Mar 13, 2014

Great service from Jason Beleno; Nissan Service Advisor, even though my Saturday appointment was a 11am and the shop had vehicles ahead of me for service, Jason and the technicians were able to get my vehicle out in the original estimated time around 1 hour. My day was not limited because of waiting for my vehicle, and I was able to continue with the rest of the days errands. Great Job Jason and Tony Nissan techs and service lane porters!Aloha, John Kaneshiro

pinkyyoshimoto

Mar 6, 2014

Even though I was frustrated and had to bring my car in, the customer service was great, my car was towed and didn't have to wait long, everything was explained to me in detail, Etta was very friendly, and she got me out of there quick with a rental car so I could leave and get to my doctor's appt on time.

carona

Mar 6, 2014

Customer service will conversing with Tony Nissan was fine. My issue and concern was how my service was handling. Originally I called to make an appointment for work to be performed on my vehicle. I made the appointment for Friday 2/21/2014 6:45am. However on Wednesday 2/19/2014 I received an email stating my appointment was for 2/20/2014. So I needed to call and correct the error by Nissan. This was corrected without issue.The vehicle was dropped off and accepted on 2/21 at 6:40am, again no issue with customer service. However I was told we would be contacted by 1:00 or 1:30pm regarding what corrective action was needed. No one from Nissan contacted me and any phone number that was left. I made several attempts to contact my servicing agent, but always got the voice mail. By 3:00pm there was still no contact, so I went to the service department in person to inquiry about the status of my vehicle. The service representative had to search for my vehicle status and when finally located, I was informed the vehicle had not been looked at yet.This is unacceptable. We called and made an appointment, was told we would be contacted and never were. The entire day was wasted without a vehicle where other arrangements needed to be made. Finally was informed that the vehicle would need to left overnight and wouldn't be worked on until the following day 2/22/2014 Saturday. Work was finally completed on Saturday.We are not impressed. What is the point of making an appointment when the vehicle would not be looked at? Why weren't we contacted as stipulated when the vehicle was dropped off? Why is it so difficult to make contact with the servicing agent? We will not be using Tony Nissan Service Department in the future. I would like to reiterate, that the staff was friendly and did waive the diagnostic fee for not looking at our vehicle based on the appointment criteria.

Onipaa

Mar 6, 2014

Carnation and James made our purchase of the rouge so easy and most enjoyable with their great customer service and aloha spirit.. Mahalo for everything

creightonarita

Mar 5, 2014

Was impressed with the sales experience provided by Kurt Speas. He even drove into town to meet me to complete my paperwork. Thank you very much.

Chaizden1

Mar 5, 2014

I would definitely come back for further services etc. Your dealership is one of the best I have ever been to. Great job and Thank you for everything that you did for is :)

9012

Feb 22, 2014

This is the first time in all these years I have purchased a car that a salesman took an honest interest in the customer's needs. Louie is truly a remarkable person, he does his utmost to please the customer and is very helpful. In my case, he set up everything in my new car and explained how each one works; i.e., the audio and navigation system, bluetooth, etc. I know that I can call on him at anytime without hesitation.

SuperStrongSoldier

Feb 10, 2014

From the moment stepping onto the dealership, Mr. Boria presented himself in the utmost professional manner possible offering my disabled father and I the most welcoming service I have ever encountered. His keen knowledge on the types of vehicles, fast response, above satisfactory service, and mostly his passion of caring for others made the purchase and experience a above and beyond pleasant one. He was patient, personal, and professional in every way possible. He took the time to fully ensure that I understood every detail of my decision to make a purchase. I would definitely recommend him to friends and family alike to make their future vehicle purchases as he definitely knows how to take care of a custom in all aspects.

808Chris

Feb 10, 2014

Excellent customer service and very friendly staff. Not only did they perform the routine maintenance at a great price, but they also washed the car prior to my picking it up. I dropped the car off in the morning (it only took a couple of minutes) and then received a call saying it was ready prior to the quoted time. I can't find anything that I would improve with the service I received.

bobcathi

Feb 7, 2014

I took my 2003 Frontier to use my recently purchased Extended Warrantee to fix some problems on my truck. Landon discovered an administrative error on the Extended Warrantee, but was able to get it corrected so we could move on with the repairs.

Pineapple26

Feb 5, 2014

Our sales agent Louie Boria was great! The Tony nissan was super military friendly! I Would recommend this dealership to anyone! We love our new nissan!

charbanza

Feb 4, 2014

This was my first time to the maintenance department for a service appointment. It was a Great Visit!!!! The attendant was very nice and helped me throughout the entire process however I forgot his name. Quick and reasonable!!!!!

roxyrunner2012

Jan 30, 2014

Wes was very friendly! He greeted us with a smile made sure I got the car that I wanted! After getting my car at the dealership, about a week later he gave me a follow up call to make sure the car was everything I hoped it would be! Definitely will be recommending Wes to friends and family members! Thank you again for your awesome customer service!!!

DaveScribner

Jan 28, 2014

Wes was very helpful in my purchase of my 2010 Toyota Tacoma. I came in looking for a used truck and this one jumped out at me. There was no pressure from Wes, he was very informative and answered all of my questions. The test drive was very good, all the "bells and whistles" were explained to me. After I took the truck home, I had an issue, so I called him. He was quick to get me an appointment with the service department. He later called me back with a possible solution. It worked, so I went online to cancel the appointment, which was quite easy. I recommend Tony Nissan to anyone who asks, and even those who just ask about the truck. I am very pleased with the service and care that Wes and the dealership have given to me.

Pjyuen1

Jan 26, 2014

A replacement part sent by Nissan created problems that Tony Nissan corrected. Now my car does not have the clunk/thunk sound prior to the service.

sprag0718

Jan 24, 2014

Louie made the experience so painless. He did not try to sell me anything and he made sure I got everything I needed. I would recommand him and the dealership to all my friends and family.

Scoloma

Jan 24, 2014

I am so happy with the service that I received here!! The staff was extremely friendly and let me know exactly what was going on with my car. Etta was especially exceptional and went above and beyond my expectations. Thank you so much for having such great people working to help everyone!

aileenramos14268

Jan 24, 2014

The problem with my keys were never resolved, I paid for brand new batteries, but one of the remotes are still not working. Someone called me to follow up, I told them what happened, no contact after that.

NissanWoman

Jan 20, 2014

These guys are awesome! This is my 3rd vehicle purchase & I gotta say the BEST yet! HIGHLY recommend them for your next vehicle inquiry. Awesome job Tony Nissan employees!Came in for service and ended up my car needed a $4,000.00 repair. I was sick to my stomach. Not expecting any of this to happen. My service tech (Ryan) said I need to talk with a Salesman to go over my options. My Salesman (Rodney) was very Patient and understanding. This was my first time feeling I could trust someone in car sales. He went through a lot with me just so that I could be happy and for that I must say is THE BEST CUSTOMER SERVICE & SALES yet. Not only did I get a good deal but they have received a loyal customer from here on out!!! Paul & Darren was just as awesome helping me out with the deal and financing. I'm so glad I went to Tony Nissan ... 100% Happy Customer

Hkmb2

Jan 20, 2014

This was my Best experience with purchasing a new car the customer service was excellent and would definitely recommend family an friends to the Tony Nissan Family

kura

Jan 17, 2014

In 2010 Jason informed me about a recall on my 2003 Frontier, he said he ordered the part and would call me when it arrived. Two weeks after, I had some other work done and asked him about the part; again he said he would call. A month later the official notice came. I had the problem taken care of. But still no call from Jason.Etta- she tries to sell me a lot of extras.One time she had already added it to my bill. More than once, an hr-hr1/2 eta turned to 3 hrs. or more.Your service dept. tries to make money. Their competitor across the driveway, tries to save me money. Also when I bring my Honda in, the service is almost instant. They make you feel wanted. At Nissan, the battery guy is right there. The service advisers not so much. I feel like I'm bothering them. The best thing at Nissan is the shuttle.

berdycm

Jan 16, 2014

Our recent service with Tony Nissan has been unacceptable to include the interaction with our service consultant, Etta Nobriga. When we dropped off our vehicle I filled out a slip listing the problems the car was having with sensors on the dashboard: the tire pressure warning light randomly going on and off, the "distance to empty" gauge and the fuel gauge were not working properly. When Etta called the next day to discuss the deficiencies they identified, she stated that the only issue they found was the fuel gauge sensor and nothing else. I then asked about the tire pressure light going on and off and Etta stated that the computer was not giving them "the code" for that being a problem. She said it couldn't be a problem because the computer wasn't putting out that code. I was very persistent about the tire pressure warning light coming on and going off intermittently. She told me there was "nothing they could do" if it wasn't actually on at the time of service. But that if the light ever came on again to come back in. I told her that I'd rather have the problem dealt with now and not have to come back in again and that resulted in Etta recommending I try to fill up the tires with air. Ridiculous since I would assume they checked the pressure during service and because I reiterated to Etta that full or not, the light intermittently goes off and on and that this has been a problem for a while now. The conversation ended with Etta telling me again it wasn't a problem because no codes had come back in the computer for it.- When we picked the vehicle up the first thing we noticed was an overwhelming smell of gasoline. We chalked it up to having just filled up the car with gas. However, when I drove the vehicle the next morning, not only did the outside of the vehicle smell like gas, but there was an overwhelming smell of gas / exhaust being pushed through the air conditioner vents. Additionally, we took our son to a doctor's appointment at Tripler that morning in which we yet again experienced an overwhelming smell of gasoline both inside and outside of the vehicle. We called the service department to inquire as to why this was happening and Etta's immediate response was in the tone of "not our problem" as she stated "well, you chose not to get the fuel sensor fixed so it can't be as a result of our doing" which wasn't true, we did get the sensor fixed. Once I reminded her of the fact that we did decide to get it fixed, she then looked it up in the computer and said "oh yeah, you did get it fixed, you need to bring it in right away". I also told her that the tire warning light was yet again intermittently going on and off which didn't make sense since they said that no fault had been identified.- When we showed up to the dealership and met with Etta and readdressed the issues with the car, she grabbed a mechanic and said "hey, can you take a quick look at their car" and walked him out to a white Nissan XTERRA when I had told her over the phone and in person our vehicle was the black Nissan Pathfinder that had just been serviced and that she had spoken about in person to both my wife and myself. After she had the mechanic look at the other vehicle, my wife and I realized that she had no idea she had just directed the mechanic to the wrong vehicle and we had to re-direct the both of them to the correct vehicle. Sounds stupid I know; however, as an already dissatisfied customer, this provides a clear indicator as to what level of attention Etta was providing us after I had just spoken to her in person about what type of vehicle we had as well as what the problems were. If she couldn't pay attention long enough to hear me say what the vehicle was, how attentive was she to listening to what the problem was. Furthermore, when we began to question the issue with the tire pressure warning light, Etta admitted that she hadn't directed the mechanic to look into the tire pressure warning light issue. After reviewing the invoice, the bottom has a note that states "NOTE: owner says her TPMS tire light comes on and off. There are no codes stored.". What I don't know, especially after Etta admitted that testing hadn't been done, was if the test was done and nothing came of it or if the issue was annotated since we complained about it but that the testing was never done as Etta stated when we confronted her in person. Either way, the issue was not fixed even though we identified it in in writing when we dropped the vehicle originally as well as verbally and it appeared to just be neglected. While our vehicle was being looked at THIS TIME, interestingly Etta called stating that there was in fact a fault with the rear tire sensors that was going to be upwards of $600 some odd dollars to fix. Suddenly THIS TIME "codes" were coming back indicating a fault. Which would indicate that the test was never conducted the first time and that we were LIED to about it having been done in the first place. It is infuriating that we identified a problem and were told that it wasn't a problem when in fact it was. With respect to the gas smell, Etta brought out a mechanic who explained why we were experiencing the gas smell which was the result of a hose being put back on improperly, which caused an o-ring to not be seated correctly. Our question is: if a test drive was conducted post the repair how didn't they identify the issue when it was the first thing we noticed after getting in the car. Additionally, when we brought the car back in the final time we noticed the left brake light was out. Since we had been following each other in all our trips to the dealership we know it had not been out before. Odd coincidence or not, the service department returned our car to us with a burned out tail light (BESIDES the unfixed tire pressure gauge and the gasoline leak)! When we brought this to Etta's attention and how much this while experience had inconvenienced us and frustrated us, there was no discussion beyond how much it would cost to fix the bulb. We found her response to not be in good business practice especially given the inconvenience caused to us due to poor service. We spent almost an entire week dealing with this issue at a time when we could not afford to be down to one vehicle and constantly traveling back and forth to the dealership, especially since we live down in Ewa Beach because we are in the process of moving and have had to put aside multiple things that are of a higher priority in order to keep dropping off and picking up the vehicle. To say the least, this whole experience has been frustrating and less than satisfactory for both me and my wife.We met with Kale Kippen when we picked up our car to discuss everything that had happened and while very polite there was not an acceptance of the fact that Etta lied to us about the tire pressure sensor. If any of the phone calls are recorded I encourage you to go back and listen and see that I brought up the tire pressure light problem on multiple occasions and she said they looked into it and there wasn't a problem. Etta's defense was that she was trying to save us money and frankly I don't believe it. We also emailed the customer satisfaction representative Angela Henry and we never heard back. Which is why it was hilarious to get this standard form email today saying how important customer satisfaction and loyalty is to Tony Nissan and to please let them know how we did. Well our service was poor, our experience laughable and the response from Tony Nissan was none.

sheriberribabie

Jan 15, 2014

Excellent customer service!! Very efficient, the professionalism & friendliness there made the experience quite enjoyable. Thank you to all the staff there that have serviced my vehicle with such exceptional care!!

redttruck

Jan 11, 2014

I would like to thank both Landon and Jason, they were helpful, courteous, knowledgeable, professional and informative throughout the whole service process for my Nissan truck.

AmandaDick

Jan 3, 2014

Everyone was very professional to work with. They took the time after purchase to get me familiar with my vehicle. I would go here again.

jcfredrickson

Dec 31, 2013

Eli was fantastic! He worked hard for us, and we felt very comfortable with him. I never felt pressured, and he did everything he could to make sure we were satisfied.

ornellas

Dec 30, 2013

Daniel was a great salesperson, he answered all my question and delivered the car I was looking for. I would purchase another car from him.

Hirum

Dec 27, 2013

Awsome experiance...Will recommend to Family & Friends. Best Friendly service ever!!At 50 years old and buying a car by myself, its scary... don't know if they(the salesmen) is just B.S.ing you & tacking on all kinds of fees...But Louie Boria was pleasent and easy to talk to. Trust in the tone of his voice. Straight up and honest. Not to many salesmen around like that these days. I think Tony Nissan has a jewel of a salesman in Louie Boria. I am surely going to recommend him to anyone I knowthats going to buy a car.

KelvinB27

Dec 27, 2013

Great customer service as always. I have no reason and refuse to go anywhere else for service on my vehicles. Everyone is always helpful and explain everything to me even for a simple oil change. I enjoy the atmosphere and it is obvious that the company takes pride in providing quality customer service. Thanks for everything and I will see you again soon.

ndigitaki

Dec 23, 2013

Worked with Eli when we first purchased the car and his service was excellent. There is not a single thing we can complain about as he provided the ultimate in customer service.We have been back twice to service the car and both times, we were met with kind, friendly, knowledgeable employees. I am definitely coming back to this place as the employees make you feel that you are very important and go out of their way to help you.

jf_808

Dec 20, 2013

The service keeps my vehicle running so I don't have major repairs in the future and I keep my car for a long time. Tony Service always performed correctly in a timely manner and washed.

JanelleKChong

Dec 12, 2013

The reason that I took my car into service was that I had two sets of service coupons, one from the dealer Tony Nissan and one from Nissan that I could use at any Nissan dealership. With the combination of the coupons, I was able to save a lot on the services that I received. I did not have an appointment, so I used the Express Service. I had an oil and filter change, rotated the tires, changed the cabin filter, changed the wipers, and had an overall complimentary maintenance check. From start to finish, everything was completed from check-in to payment in less than an hour. Appreciated the fact that Landon did a good job explaining what was done and what I should be aware of before the next service appointment. It was mentioned that I needed a new battery, but I decided not to order it. Because of the recommendation, I did install a new battery elsewhere in a few days. It was confirmed that the battery was in very poor shape. In addition, the waiting area was very comfortable with complimentary coffee. It was good to observe the courteous way that the other customers who were also waiting were treated when their services were completed. Overall service was quick and excellent. I was very satisfied with the visit.

rstrapple

Dec 11, 2013

I would like to say from when I dropped of my care till I picked it up it was a very prompt and wonderful experience. Thank you for the time and look forward to servicing my car again Robert Strapple

ricaldeneriza

Dec 10, 2013

My family was treated no other dealership did, our experience was very freindly and professional. We are enjoying the car that Louie Boria recommended for us.

aatta54

Dec 6, 2013

I was referred to Kurt Speas by my co-worker. I love that when I first met with him, he did not pressure me to buy right away. He also answered all of my questions and was very knowledgeable. The overall process of purchasing/leasing had a few hiccups with my car insurance, but Kurt was very patient as I worked it out with them.

Stephanie Bagano

Dec 5, 2013

Louie is an excellant sales person. Very knowledgeable n friendly. Took all the harassment from us n still remained calm. Btw how come u don't give out the bucket w/ the cleaning accessories?

Mathintherealworld

Dec 1, 2013

I set out to search and purchase a car and on my fifth day of searching out cars and car dealers, I came across Tony Nissan next to Costco off of H2 freeway and I found the car that fit me. Cal was able to find me a car that I liked and he was able to make the process of purchasing a car the fastest and easiest process I have ever had to go through. I would highly recommend Tony auto group off of H2 near costco. What made this purchasing process easy was Cal Delos Santos and his knowledge of cars and his ability to find the right car for me. Thank you!

wmerikball

Nov 28, 2013

Although buying a new vehicle can be time consuming and stressful, the team at Tony Nissan was more than patient with us and we appreciate all the effort made in giving us a great deal. Cal is a great salesman and able to deal with customers who sometimes become frustrated (like me). Mahalo for all your efforts.

Jodie Tsubota

Nov 24, 2013

I was very pleased with the service that I received from these employees. Louis was there to assure me that I was going to receive the car I wanted at a good price. Cal also made sure that I was taken care of during the transition of getting the car and helping me clean out my traded vehicle. Jason, was very thorough in explaining the situation with my brakes and assured me they installed brand new pads and rotor. Overall, I am pleased with all their service, their customer service. I would definitely refer Tony Nissan to my family and friends. Louis Boria was my salesperson when I purchased my Honda Odyssey in 2002 and I called him back to help me find a car that would fit my budget and he did. I tip my Hat to Louis Boria for being that positive factor and made it happen to purchase the Altima I wanted. Thank You so much. Sent from my iPhone

jmanoa

Nov 20, 2013

It was easy to set up appointment online and then leave my car while using a free rental. I appreciate the great customer service too!

jpangelinan

Nov 19, 2013

Greeting upon entering with a friendly smile and a prompted acknowledgement makes you feel welcome and comfortable. The employee that assist me goes the extra miles to make sure I am well informed and satisfy with my car.

sophiat

Nov 19, 2013

I had brought my Rogue in to get the tire fixed since it was leaking air. Rodney (he sold me the car) was very nice in reassuring me everything would be taken care of and he introduced me to Jason who was very nice. I was so shocked that my tire of only 3 months was leaking air and there was no nail so he explained how it could have happened with all the pot holes and construction. I had to get my tire replaced and I left feeling educated on how to avoid ruining my tires.

Jjnsn2002

Nov 19, 2013

I love my new Rouge and Daniel provided excellent service! I went in looking at an Altima, and left with something that met my needs even more. Very pleasant no haggle experience!

yayaz01808

Nov 15, 2013

We love our new truck. Thank you Hoku for making our purchase a brezzy one! We would recommend our friends and family to Tony Nissan!

BrittanyEltringham

Nov 14, 2013

When I first arrived at the Tony Nissan dealership, I told Louie that I was looking for a safe, reliable, and affordable vehicle. I'm a recent college graduate and this was my first automobile purchase. They didn't have anything suitable for me on the lot so Louie checked the Pearl City location for me the very next day and sent me a picture of a car that he thought was perfect for me. The following day I was able to go in and look at the car (he brought it from Pearl City to Waipio for me) - the mileage was incredible and the CarFax was pristine. Louie knew how much I was pre-approved for and didn't try to pressure me to go any higher, he got me the exact amount on the check. Overall, this dealer and dealership made a very scary process as easy for me as they possibly could.

honergirl101

Nov 14, 2013

Our experience with Louie was wonderful, I work in sales so I no what good customer service is, as a matter of fact all of the service from everyone was great and I will recommend you guys to all my friend and family The Urquhart's

wally7770

Nov 13, 2013

Tony Nissan was amazing helping me find tue vehicle I need for me and the baby. Nissan Altima is a very save car, I love it.

johnholy

Nov 13, 2013

Mr. Delos Santos was by far the best Car Representative that I have dealt with over the last 20 years on the islands. Kudo's!

gitarreengel

Nov 13, 2013

I received very prompt service and all of the staff was very friendly. They honored the coupon I had and were accommodating and helpful. I felt like all of my questions were answered thoroughly and honestly.

jjapacarr

Nov 12, 2013

For many years I have purchased and serviced cars through a dealership near my home. Recently, they have changed their management as well as their business culture which was very obvious at the last few visits. This was the tipping point for me to look for another dealership that sold Nissans. This brought me to Tony Group in Waipio where I met Cal who immediately responded to my email inquiries after I visited their easy-to-navigate website. He not only answered via email but made a few calls as well. I inquired about several vehicles all the while researching other dealerships online. Cal and Nashua at Tony nissan were ready and willing to answer any question i had without any pressure. I finally showed up to the lot on a stormy Saturday afternoon and although the weather was not friendly both Nashua and Cal were and we test drove two vehicles. When buying a car i value being treated like family or friend. I know what I amlooking for but i rely upon the car rep to know the vehicles, listen carefully to my needs and suggest the best auto, add ons that would work for me. This is what I found with Nashua and Cal..no pressure, just talk story, test drive until we find the best fit. Hawaii is a culture of family and friends caring for one another and that is what I experienced at Tony Nissan with Cal and Nashua!

Leafy01

Nov 11, 2013

Emailed the main Nissan dealerships on Oahu for a price quote on the LEAF. Kurt responded promptly, answered all my questions and offered the best price. I purchased the car from Kurt for the price he quoted. It was a really easy and pleasant experience. Thank you, Kurt - you are the best!

jpkq78

Nov 7, 2013

Jason did a great job with helping sort out any issues with the car. He is always extremely helpful, knowledgeable, and efficient in his service. He goes out of his way to make the service experience an excellent one. I will always be scheduling my future appointments with Jason.

mililanisteel

Nov 7, 2013

The recent (8/10/13) major service was disappointing on 3 points: 1. my car was not starting for several days with intermittent problems over the previous 2 weeks. I reported the issue and that it was probably related to a switch tied to the reverse light as I had changed the battery and the starter didn't seem to be the problem. Even though I asked the switch be checked---no diagnostic was done as the car had started without incident for the technician. When I came to pick up the car at the end of the day, it did not start AND I was informed that it was too late to complete diagnostic testing that day. I had to leave the car an additional day. 2. On previous visits(5/10/13 and previous), technicians recommended that I replace one of the engine belts. It was hand written in on my multipoint inspection report (yellow paper) and apparently not entered into the system, as the service representative could not find a note/recommendation from the technician. There were other previous notes to flush systems, change brakes, etc...no record of those being entered into the system. It makes me wonder if any of those recommendations were necessary service since none were ever done or even recommended on any subsequent visit. 3. cost--significantly higher for the major service than my private mechanic would charge.

Joeyc1980

Nov 7, 2013

Great service I when there on a Monday got my car in next day they fixed my airbag light checked my whole vehicle at no extra cost

alohatako

Nov 4, 2013

Hoku and Kurt were the best! Very friendly, flexible and knowledgeable! Will refer everyone and spread the word on Electric Vehicles and the Benefits!!! Mahalo Hoku & Kurt!

GMunos

Nov 3, 2013

Excellent service was received from Landaon Van Hoogstraten. When I arrived on Oct. 26, 2013 at 8:30 am appt. I was greeted, checked in and informed my service will take about 1 hour. I waited for 3 hours; Landaon researched with the service dept. and discovered my car was parked in the wrong location and was not yet worked on (I was not very happy, cause I had other appts. elsewhere). I was then informed my car will be immediately serviced and done within 30 minutes.Because of the inconvenience, I received a partial adjustment, which I agreed upon due the long waiting period. Landaon was very professional and apologetic. To avoid any future reoccurences like this and to spare the embarrassment of your front-line (service writers), the service dept may need to re-evaluate their system. Personally, Landaon delivered and I thank him for such excellent personal service.

litaliencd

Nov 1, 2013

My service rep Jason was very friendly and completely informative. I was able to get my Nissan Sentra and my Armada serviced in one day.

madzmama

Oct 31, 2013

Fabulous person and worker. Made the process painless. Best car salesman we have encountered ever! Would recommend a thousand times! Thank you again for everything!

opalacios1995

Oct 29, 2013

We loved our buying experience at Tony Nissan. Joey Llar was very helpful. Didn't feel pressure like we did in other dealer ships. We will definitely return. Thanks Joey.

chesterd

Oct 27, 2013

Service was good and job was completed in the time frame mentioned by the service advisor. After completion of the service, advisor explained what was done and I received a printout of the service.Mickeyd

courtneykop82

Oct 25, 2013

My husband and I had visited another Nissan dealership earlier that day and we had such a bad experience with the sales rep there, that when my husband had suggested stopping by Tony Nissan "to look", I was very hesitant and more than a bit annoyed. I felt like I had all the lies, trickery, double talk and poor treatment that I could handle for the day. I was very skeptical of actually finding something, and very much doubtful that I would even feel comfortable enough to trust another salesperson enough to want to deal with them. Upon getting to Tony Nissan, we told the attendant at the entrance that we "just wanted to look" at the Nissan models on the lot. As soon as we parked we were greeted by Vincent Wong. Within the first few minutes, my husband and I could tell that he was going to be a lot different than the sales person at the other dealership. His approach and his mannerisms were so welcoming, open, honest and friendly that it immediately put us at ease. By the time he started to actually show us the cars, my mood and excitement were completely restored, and I felt eager to look for something again. We felt very comfortable talking to him and expressing our wants and our concerns. It was very clear from the beginning that he was truly LISTENING to us and WORKING WITH US to find the perfect vehicle. We never once felt like he was tricking us or trying to get more money out of us. He was very patient in dealing with all of our many questions and concerns, taking the time to fully explain everything so that we fully understood everything that was going on. I appreciated that so much.During the paperwork process, we also met and worked with Malia and Darren. They also were very warm and welcoming, and both were very helpful and patient in answering all of our questions. After we left with our Versa that day, that wasn't the end of our contact with them. The follow up was excellent. Malia called to follow up with us on a tinting issue on my husband's Nissan. It had nothing to do with our purchase that day, but the fact that she took the initiative to do that for us, and to ensure that we were taken care of in regards to something we had just mentioned in conversation - that just proved to us the lengths that Tony Nissan will go to truly take care of their customers. Truly amazing. In addition to that, Vincent called about once a week to follow up and make sure that we were enjoying our new vehicle and that we weren't having any problems with anything. Darren had also followed up with us to let us know that the bank funding our loan had changed due to the fact that we were financing a very small amount. It was so nice working with people who we knew would keep us informed of any changes instead of letting us find out on our own.Overall our whole experience has been incredible. They made it fun and exciting and so comfortable to go through every step of the whole car buying process. I would recommend Tony Nissan to anyone looking for a new car. And my husband and I know without a doubt that the next time we want to look for a vehicle, Tony Nissan will be the FIRST place we come to! Thank you so much for turning such an ugly situation for me into something enjoyable (the way I feel it should be)!!!

fmcgee5

Oct 22, 2013

Jason was extremely helpful. He was able to get my car serviced right away and answered any questions I had regarding my vehicle. I am extremely grateful to have purchased my car at Tony Nissan. He definitely portrayed exceptional customer service.

1bajcar

Oct 22, 2013

Overall great experience while I was there. Joey Ilar was a awesomeHelp in helping me select a car. He went step by step in helping me makeMy selection with the 2013Nissian maxima...

GermaineKaululaau

Oct 22, 2013

Tony Nissan provided an easy buying experience. Their knowledgable and considerate staff provided the highest level of customer service. There was no "hard sale" approach by any of the employees that we dealt with. They let us decide what was ultimately the best options for us. I would have to say that this was a most enjoyable experience having bought many cars from other dealerships. I will definitely be back to purchase more cars from Tony Nissan.

Lonnie_espinoza

Oct 16, 2013

Loui had amazing YES mentality we gave him our limits and expectations and he did over board to satisfy us. He really listened to what we really wanted and never pressured us into something we did not want

krusha1

Oct 15, 2013

Had to get my belts replaced after a botched earlier installation. I took it in several times before, and they failed to fix the squealing noise. Now they say my belts are noticeably glazed and need to be replaced. They charged me again for this job even though they screwed it up the first time. All they could get me was a 10 percent discount. I will think twice before taking my car in for servicing here again.

PatSato

Oct 15, 2013

Salesman listened to my needs. Kept in touch with me on available vehicles coming in on shipment. I believe he got me the best price and financing without all that "back and forth BS". Painless.

islandchain

Oct 13, 2013

Every member of the staff at Tony Nissan was very accommodating, in every way. Cal was very friendly and professional, from driving me to another lot to get the specific model I wanted, with all aspects of my trade-in, to helping take off the old license plate and preparing them for my new Frontier. I've bought four new cars and this was the smoothest hassle-free purchase ever.

weissemma

Oct 10, 2013

Bought the car in for an oil change and then for further service a few days later. Both Landaon and Ryan were extremely helpful and explained everything in detail to me. I also appreciated the short wait times.

todd_k77

Oct 10, 2013

Service completed as requested. The service advisor helped to resolve a warranty claim. Although the service took longer than planned, the dealer arranged for a rental car at no charge. Great service! Thank you!

Treze1313

Oct 10, 2013

satisfactory service...gud job... i will come back... gud custumer service.. waiting area is gud.....xplain well about the service...i will recomend did tony nissan to my friends

gcarinio

Oct 3, 2013

Cal greeted me with a smile and a handshake. He asked me what I was looking for and I answered that I did'nt really know because I did'nt know what my credit would qualify me for. He checked my credit and offered me some choices I could pick from. The cars that he showed me were very clean, late models that looked almost new except for some nicks and scratches that were only visible if you looked hard enough. Cal helped me with the financing and offered me 3 payment choices that were acceptable for me. Once a deal was made, Cal helped me clean out my old car and he cleaned and filled up the gas tank on the car I purchased. The paperwork took abit more time, but it wasn't a bad wait. The finance manager was very friendly, explained each paper I signed and gave me what I thought was a great deal. I enjoyed the no pressure atmosphere, I felt I wasnt forced or nagged to do anything I did'nt want. I would recommend them to my friends if they were looking for a new or used car.

pele3666

Oct 2, 2013

I had questions, they were answered and service was good with follow up. It was friendly and courteous with explanations. I have been a Nissan owner since 1973 and Tony Nissan has been the best service provider I have used.

Mahana99

Sep 30, 2013

We had an awesome experience and love our new vehicle! Everyone was so nice and helpful. We would definitely come there again and refer our family. Thank u

mpssgt

Sep 27, 2013

My vehicle was shipped from the mainland and was experiencing problems with the transmission. The dealership had my vehicle for about six weeks. It was very frustrating; however, I understand that there are certain protocalls that must be followed. Etta kept me informed every step of the way and provided outstanding customer service. I thrive on great customer service, as it is an extremely important aspect of any business. Etta's customer service skills are excellent. Thank you.

mrsoli

Sep 27, 2013

Louie Borja: Louie was courteous and friendly as soon as we walked in. He ensured that we were comfortable while he was closing up another meeting with a customer. He apologized for the wait, but because of how Louie handled us, we didn't mind the wait at all. The transition from his previous customer to us was seamless, probably attributed to the fact that Louie is a seasoned salesperson. Mr. Boria was very attentive to the needs of my family, which made looking for a car quite enjoyable. I appreciated his honesty in my car options based on my financial landscape (down and financing amount, etc.) which helped with the dreambuilding of the next car that we could possibly purchase from Nissan. "Looking" for a car was quick and painless, which I totally appreciated. Once I picked my car, the "financing" part wasn't bad at all. Through his encouragement, support and patience, I was able to determine what type of monthly payment I felt comfortable with. With only one "return for monthly payment negotiation", a final price was agreed upon. Next was the financing -- Darren Sasaki was also very informative and patient, which made the financial paperwork and portion of the sale also very enjoyable. Next thing I knew, we were driving home in my new Versa.Thank you very much, Nissan, for employing such capable and qualified individuals such as Louie and Darren, Overall, this was a very enjoyable Nissan experience.

matthews_dckk

Sep 24, 2013

I initially visited Tony Nissan for service and during my wait time began a casual conversation with Eli. Needless to say, it led me to consider looking at the Nissan Pathfinder as we just had a baby and outgrew our Murano. What impressed me most about Eli is that he did not bring up buying a new car during our extensive conversation like most salesmen would. We discussed our prior military service and talked about social values. After that conversation I realized how personable and trustworthy Eli was and after discussing the possibility of purchasing a new car with my spouse, would only consider using Eli as my salesman. A few months ago we visited another Nissan dealership in which the salesmen would only "discuss" business with my husband resulting in us walking out and never considering purchasing a vehicle from that location no matter how good of a deal they might offer. Eli listened to our needs and wants and immediately found us the vehicle we were looking for. Eli allowed us time to personally discuss the purchase and took his time with us, never leaving us feeling as if he was "pushing" the sale on us and that includes during the process of bargaining with the sales manager. Also, our experience with the finance manager was excellent and can't be left unrecognized. There is an uncommon kindness that you would never find at any other dealership at Tony Nissan by all employees that was experienced before even beginning the purchase process when waiting for my Murano to be serviced. The front desk clerks, the service staff as well as the parts staff was very kind and surpassed my customer service expectations. We felt that everyone went above and beyond and if Nissan gives out best dealership awards, Tony Nissan should win it hands down. We truly appreciate the VPP program for military by Nissan and will be Nissan customers for life.

wmiyataki

Sep 20, 2013

The purchasing experience wasn't too painful and the service was good. I was introduced to their GT-R certified mechanic. They were able to remove the water spots on the rear carbon fiber diffuser for me.

Kenalio

Sep 18, 2013

Overall good customer service! The wait was a little long but other than that, it was a good experience. although I didn't opt for the delivery service I liked the pickup at my door service and the driver was friendly and courteous.

808bully

Sep 18, 2013

ALWAYS received and serviced with a smile by Etta Nobriga. She makes sure everything is explained and that I feel welcomed and valued. I actually look forward to servicing my vehicle knowing she is the service advisor. Only glitch in this service was that the tire maintenance indicator was not turned off after the service.

Kkristi

Sep 18, 2013

My work schedule is not very flexible, so I appreciate how easy it was to make an appointment. Jason was efficient and effectively explained my repairs and the components that my warranty would cover. Thank you!

Aulani

Sep 11, 2013

Daniel and Hoku were so friendly and patient. They took the time to help me find a car that would best suit my needs. I would highly recommend family and friends to visit Tony Nissan and see Daniel or Hoku. Thank you so much!

Degage81

Sep 4, 2013

Etta is always outstanding! I really wish I could do the services as required, but this economy makes that difficult. When I do come in, it is pretty pain free.

guycash

Sep 3, 2013

Very friendly, we came by and were shown what we were lookng for, no pressure. Cal was excellent! We wen to many other dealers but cam back toTony Nissan, because we liked the way they treated us. Thanks Tony Nissan and Thank-You Cal!We have a NEW Car!

Pennypup

Sep 3, 2013

My experience purchasing a new Nissan Sentra from Rodney Kahao was excellent. He was friendly, courteous, and knowledgable. He helped us at every step of the buying process: from selecting our vehicle, to receiving our plates. He even called us to check on the car's performance and if we were satisfied.I was very pleased with Tony Nissan and especially with Mr. Kahao. I would recommend him to anyone.

gari

Sep 2, 2013

Felt rushed. Not able to get the color model I wanted. Informed me about the "extras" that I needed to keep in mind "after" the deal was made.Nice though....but I left there knowing that the deal wasn't the best "we" could have made.

bbr537

Sep 2, 2013

Landon was very helpful and thorough about the service and maintenance issues that was needed on my vehicle. Also Technician Ben Benivente did an awesome job in diagnosing and correcting my maintenance issues.

mamakc555

Sep 1, 2013

Great people. Friendly atmosphere. Quick. I recommend all my friends and family to this location for all vehicle needs. Definitely got that Aloha spirit. Thank you.

pblaine

Aug 26, 2013

When we walked into the Nissan dealership, we were treated with utmost respect, everyone was courteous, and our sales representative Louie Boria, was great. He answered our questions without hesitation, he was very knowledgeable, helped us tremendously with our financing, and overall it was a great experience to deal not only with Louie but with Tony Nissan.I have shown off my car and told them just where to shop for one. Many thanks again

kristileegibson

Aug 26, 2013

I had a wonderful experience purchasing my Nissan. Both Louie and Cal showed a lot of concern for what I was interested in, and made the process very smooth for me. I feel very happy about the pricing of my vehicle, as well as the CNA coverage that I purchased along with it. Louie helped me pick out my Juke initially, and then introduced me to Cal who helped me finalize the purchase. It was the smoothest vehicle buying process that I have encountered!

m90006000

Aug 24, 2013

Louie helped me get a good deal on my Nissan Leaf lease. He also connected me with State Farm for some car insurance. My case was a bit special and Louie got the deal done.

Rosie08

Aug 13, 2013

Hoku was so accommodating. She was very friendly and really took the time to help me find the car that would be best suited for me. She was so patience and kind. It was a joy doing business with her. I would highly recommend friends and family to visit the Tony Group. I love the Tony Nissan Group, the hire great personnel, never had a bad experience.

godinetk

Aug 10, 2013

My experience with Sonia was the best service that I have received from any car salesperson throughout the island. I only went there for a specific vehicle that i saw online and Sonia did her best to find the vehicle for me because it wasn't there when i arrived. She was very professional and deligent throughout the whole ordeal. She went over and beyond her duties to help me. She is definitely a very hard worker that goes out of her way to serve her clients. Thank you Sonia for all your help.

teamaloha

Aug 10, 2013

We were shopping for a new SUV and considered other manufacturers besides Nissan. We visited Tony Nissan and met with Lahela Kalua as she was personally referred to us and she immediately made us feel welcomed. Her professionalism and patience (we test drove vehicle, researched different models, made two visits before decision) made our car shopping experience so a pleasant and painless that we knew right away we would be purchasing our new vehicle through Lahela. She is very knowledgeable of her product(s) and understanding of our needs that never did we feel pressured for a sale. When we finally decided on a specific vehicle, Lahela went through great length in researching the best rate/deal for us by comparing various finance options and we observed that she was in no "rush" to get a sale, but instead was looking out for our best interest in saving us money :). I highly recommend Lahela as the go to "sales consultant" at Tony Nissan for your next vehicle purchase. She will definitely take care of your needs. Thank you Lahela and Lisa (sales manager) for a pleasant transaction and helping us with our new vehicle. We love our Nissan Pathfinder SL :)!

njkinouye

Aug 3, 2013

GREAT customer service! Quality of work is GREAT! Very friendly customer service. GREAT value for your money! My overall experience at this dealership was GREAT!

suga2

Jul 31, 2013

Great customer service, very friendly employees, got my car in and out in no time. I have dealt with other Nissan Service Centers but Tony Nissan is a cut above everyone else. And that's why I will continue to come here

Chrisebair

Jul 30, 2013

Buying from Tony Nissan was the best new vehicle purchase experience I have ever had! John Kakazu was excellent to work with. Fast and friendly he delivered our Nissan NV2500 detailed and with a full tank of fuel. We are very happy with our new van!-Chris Bair

Cahos024

Jul 28, 2013

Ryan has ALWAYS been very easy to work with. He ensures that the job is completed in a timely manner. Mahalo for all you do Ryan!

Denise D

Jul 28, 2013

Hoku is the BOMB! She made the entire new car purchase easy, she was an trustworthy friend that has a product she really loved to show me. She knew her stuff really well. There was refreshments & snacks that kept my 2 year old grandson VERY HAPPY!! It was a hassle free , experience !!!! Mahalo to Hoku

tris10z

Jul 27, 2013

Louie was very helpful in our initial visit. Sonia was awesome and worked very hard to get us a great deal on our new/used car! We love our new Camry! Thank you Sonia!! :)

Tamby

Jul 27, 2013

I am very pleased with the excellent service n friendliness I got from Sonia , from start to finish . She is very helpful n knowledgeable and answer all my questions I had . I would refer my friends and family to see Sonia at tony Nissan. Thank you Sonia .Aloha Tammy bernardo -amby

LisaTerada

Jul 25, 2013

As always, I experienced excellent customer service, especially from Jason and "Uncle Mark" the shuttle driver; the ONLY very, very slight negative occurred when I made the appointment I was told the shuttle didn't "run after 9:30" and no further assistance was offered, so I arranged a ride for myself. This ONLY became something of interest after I was offered a ride to pick up my vehicle after 3 pm that same day when Jason called to inform me that my car was ready for pick up. So it seemed obvious to me that the shuttle does indeed run all day, even all the way to Ewa Beach. Perhaps I misunderstood the first comment, so please forgive me if I am in error. Thank you--I am always treated with the most excellent customer service at Tony Nissan!

CandA

Jul 25, 2013

My wife and I were in the market for a newer used Nissan Frontier crew cab truck. After doing a lot of research, we contacted Tony Nissan and were put in touch with Eli. From the beginning, Eli was helpful in finding us a vehicle that fit our needs. He was very responsive to our questions, and never once did we feel like he was applying pressure on us to buy. He listened to our concerns, gave us honest input when we asked for it, and was very pleasant to deal with from start to finish. He even stayed late to help us close the deal on our schedule, even though the dealership was technically closed. I would feel comfortable buying another vehicle from Eli and Tony Nissan.

jmik220

Jul 23, 2013

I was a returning costumer to the Autoplex. I had such a great experience the last time, that I decided to go back. Cal wasn't "pushy" and really gave myself and husband to think about our purchase. He was up-front with all the details that went along with buying a car.Then we got to work with Darren and he explained things in "simple" terms. The team at Tony Nissan was awesome!

jetney

Jul 20, 2013

Even before I got there. The service I received was great. From my reminders to having a follow up phone call to inform me about my vehicle, everything was great. Jason took care of my vehicle like it was his own, he took the time to explain to me all of the services. Therefore I would recommend Nissan Service Department and Jason Beleno. Which is the reason why I keep coming back.

jonteruya

Jul 20, 2013

Sales Consultant Rodney Kahao has provided great service with a friendly attitude. What I really appreciated was that he is relaxed, paid attention to what I needed and help me to find the truck I was looking. My exprence today has been wonderful compared to pasted experences at other dealerships where I have felt pressure to purchase a car that I really didn't want. Finance Manager Darren Sasaki also provided excellent services that I am grateful that I choose to visit Tony Nissan in Waipahu. He has manage to help me find the best financing possible. There is no ways I could have done alone what he has done for me.Thank you Mr. Rodney Kahao. Thank you Mr, Darren Sasaki. Thank you Tony Nissan.

Samiah

Jul 18, 2013

Wonderful experience, great salesman. This was my best car buying experience in 20 years. I recommend this dealer. Definitely purchase from here from now on!

LynnT025

Jul 16, 2013

Cal provided excellent customer service!! He went above and beyond our expectations!! Very friendly and outstanding!!! We are very satisfied with his customer service and knowledge of the vehicle we had bought!!

emilykauhaahaa

Jul 14, 2013

I felt no pressure, I was able to view the car many times, they worked with me on the price of the new car and on my trade-in, worked with my credit union, Louis made us feel like family!!!

lmancini96797

Jul 12, 2013

I worked with Etta Nobriga on 2 occasions now and both times the service was excellent. From the time I drove my vehicle into the service line, to the time I left the dealership. tThe staff and Etta was great. Etta was very informative about my vehicle's needs and the possible issues my vehicle could be facing in the future. Etta was also very thankful for the business, I did with the dealership. I greatly appreciate the service Etta provided for me and I highly recommend the Tony Group for service or the purchase of a vehicle.Lawrence Mancini

ross808mills

Jul 11, 2013

hassle free no haggling or hidden fees. good price, even let us test drive the car through the drive thru because my girl friend was hungry and wanted a snack.

scastro08

Jul 11, 2013

Kurt was so helpful and was very patient with my undecided choices of vehicles. He helped me choose / narrow down what I wanted and was never pushing me or rushing me to make a decision. I had enough time to settle my thoughts on a final decision. Loved him from beggining to end!! Thank you Kurt!!

Jkimura

Jul 9, 2013

i thought they were excellent. they came out to greet me with a big smile and then proceeded to direct me to the lounge and it took only 15 mins. great job. better then the last time i came. thank you.

RaniDoucette

Jul 8, 2013

Sonia was extraordinarily kind and helpful. She worked with me from step one to finish, and was incredibly dedicated to helping me during my purchase. I will be absolutely be referring everyone in need of purchasing a car to her, and Tony Nissan.

papa45us

Jul 7, 2013

I have been doing business with the Tony Auto Group for over 15 years. I have purchased four Hondas and one Nissan. All my cars have been serviced by Tony Honda and Tony Nissan. Throughout the years I have never been disappointed with the quality and workmanship the Tony Auto Group has delivered. Their friendly people make my visits always comfortable and pleasant.

tbell002

Jul 7, 2013

Me and my wife Tresa had a phenominal experience at Tony Nissan this time around, and I have to give all of the credit to Hoku. I had bought two 2007 Nissan Altima's 2.5 S back in 2007 (we always buy two at a time) and the experience was so bad that I bought one car from Winward Nissan and several days later I went back and bought one at Tony Nissan. Well, this time around it was completly different experience. We went in and told Hoku that we were looking to purchase two 2013 Nissan Altima SV's and to give us her best price first time because I didn't want to waste all day at the dealership shopping for cars. She gave us a good price and I only had to wait 15 minutes, but I was convinced that I could do better. We then took a ride over to Kaneohe to see what Winward Nissan could do. I did get a better price, but the Sales Manager kept giving me the run-around and my wife was about to lose it! To make matters even worse they only had one of the cars in the color that we wanted in stock and they had no idea when the other one with the options that I wanted could be delivered from the mainland. Bottom line is that I eventually got everything that I wanted, but it was the worst experience I had ever been through (a total of three hours wasted). We went back to Tony Nissan and told Hoku that if she could match the offer from the other place that I would by both cars today. She went back to the manager and in less than five minutes they matched the price and we bought both cars. It was the easiest car buying experience that I have ever had from a Nissan dealership and I have purchased a total of eight Nissan Altimas since 1995!As much as we enjoyed dealing with Hoku, there were many others that were involved in our car buying experience that we would like to thank, but unfortunately I can't remember their names. The young lady that helped us pick out additional options for our cars gave us a phenominal deal on spoilers and fog lights for both cars. The finance guy gave us a rate of 1.90% on both cars, which was even better that I could get from our credit union. The service department was awesome when it came to scheduling the appointments for installing the additional options and they had the courtesy cars ready for us to pick up when dropped the new ones to get worked on. I could go on and on, but the bottom line is that everyone at Tony Nissan made our car buying experience the best ever and I would highly recommend to anyone that they go there to purchase their next vehicle. I don't know if anyone ever looks at these reviews before purchasing a new car, but if you do, hurry over to Tony Nissan and don't forget to ask for Hoku, she'll take great care of you.Tom and Tresa

f_montoya

Jul 7, 2013

Outstanding in every respect. We were informed of an issue which was covered by warranty and the Tony Nissan team wasted no time in making sure that our vehicle was fixed and our transportation needs met during the maintenance call. They went beyond what other dealers I have dealt with in similar circumstances did. Thank you Tony Nissan!!!

gac1

Jul 1, 2013

Both my wife and I had a great sales experience at Tony Nissan! The sales team (Lisa, Lahela and Daniel) that helped us with our vehicle purchase was friendly, helpful and very knowledgeable on the Altima. We visited Tony Nissan twice before deciding to purchase the Altima SL model.We really enjoyed the friendly atmosphere and will be recommending Tony Nissan to our friends and relatives.Gary

utirep

Jun 30, 2013

Outstanding service. Lahela is very informative and knows not just the in-and-out of the all the models but also the relationship with management to make the numbers work. We are extremely happy with the end price result and Lahela making exceptions to help us reach our budget. Mahalo Lahela.

nakamuer

Jun 27, 2013

The service was exceptional. The workers seem like they really care for you and try to get you the best deal possible. They do their best all the time and will not forget about you.

Regi1

Jun 27, 2013

Eli was very helpful well rounded attitude very great customer service, worked with me on the price of the vehicle i wanted and was very satisfyed, i will definitely recommend Eli Abordo to family and friends. Much Mahalo's Eli.

JBWELLS1955

Jun 26, 2013

My experience with this dealership was a very pleasant one. From the time I inquired on line to the timely response was amazing. Cal Delos Santos was so courteous and very friendly. He really made my husband and I feel very comfortable and was very patient with our decision making towards our purchase on our New Nissan Frontier.

laulani45

Jun 26, 2013

Much thanks to Ryan Bautista for the great work he always does. This is at least the third time he has handled a service appointment for my vehicle. On this particular appointment, the a/c had to be serviced; the battery replaced (the initial inspection at the dealership noted the defective battery); a new brake switch stopper plug installed; and the oil changed and tires rotated. As usual, all of the work was done well and completed in the estimated time. Also, many thanks to the service technician who worked on the car (don't know his name). The a/c is working great!

Louis Mafua

Jun 24, 2013

Tony Nissan Dealership has a friendly customer service and mechanics. Its pretty pricey. But when your car needs fixing I would recommend this place to friends and family. Paying the price is worth it.

mokiao1031

Jun 23, 2013

Going to the dealership that day I had no intentions in buying a car. Upon arrival Hoku greeted us with a very warm welcome and immediately took care of us. Her actions did not reflect that of a typical salesman. She was very kind and did not force us into anything we didn't want. Based on our experience with Hoku, we decided to persuit a truck she had shown us that day. She is at the top of our list in best sales consualtent we have ever encountered at a dealership.

mofoko

Jun 22, 2013

Sales person, Kurt Speas was friendly and knowledgeable. The only thing I didn't like about my purchase experience was that the price was high. As a Costco member, I was expecting to pay only $500 over invoice. Unfortunately Tony Nissan doesn't participate in the Costco car buying program. Kurt was upfront about this and he made no false statements that coerced me into my purchase. Kurt was good to work with but I wish Tony Nissan would participate in the Costco car buying program.

lavabuffalo

Jun 19, 2013

From the moment she greeted us in a warm and friendly manner we were very pleased with Hoku. She worked patiently with us never using high pressure tactics. She answered our questions got cars for us that we wanted to test drive and let us leave when we wanted to. She worked with us for weeks as we are slow decision makers and was able to get us the car we wanted at the price we were willing to pay. Super happy the Car!!

HwnSocrGrl

Jun 19, 2013

I always receive quality and timely service from Tony Nissan and I truly appreciate that Ryan Bautista always goes out of his way for me!

Keikow

Jun 18, 2013

It was not our plan today but turned out to be very nice experience there. Love our new Pathfinder and we really appreciated very friendly and kind service.

ggwahu

Jun 14, 2013

I had help from Hoku today and she was beyond EXCELLENT! I loved her friendliness and how happy and comfortable she made me. She made sure I was nothing less than satisfied and I appreiciate it so much. I am more than happy with my new Dodge and I wouldn't want to go anywhere else to buy my next car but Tony Nissan and see Hoku. She was great! Thank you Tony Nissan for having such great employers. Aloha.

jtydingco

Jun 12, 2013

After visiting with multiple dealerships, Louie, Tony Nissan, was the only sales rep. that followed up with me. The sales process was fast and smooth. Luie and Tony Nissan gave great deals and customer service.

Dinomichele

Jun 11, 2013

He was very helpful very friendly very patient and took the time show more other vehicles in the hot and damp rain until the vehicle came driving in the lot before we was about to give up and that was it the one we wanted not the color but the one and also a great baby sitter thanks again.

choco

Jun 8, 2013

My truck was in for oil/oil filter change but it was discovered that my battery was "low" on charge. Ryan researched and discovered I replaced the battery in 2012. He promptly had the technicians replace it after informing me. Ryan is very customer service oriented and his diligent research saved me some money. Five plus stars for Ryan!!

manawalea

Jun 7, 2013

I initially went to Nissan to look around and 'browse' their used cars to see what was available and something that was within my budget. Since my credit is not the best it can be, I didn't think of even looking at the new cars. Lahela Kalua warmly welcomed us and asked key questions to see what I wanted and I explained my financial situation and she straight up told me what she could and couldn't do. I appreciated her honesty, patience and her genuine interest in helping me. She took me through the lot to show me the used cars that they had and she also enlightened me with the option of financing a brand new car that was within my budget. I was so excited at the reality of purchasing a brand new car and honestly my credit isn't the greatest, but she was able to work with it! I ended up with a BRAND NEW NISSAN ALTIMA 2013 and Lahela even stayed after hours to wait with me until the car was finished detailing and delivered! I truly appreciated her patience and honesty. She wasn't pushy and aloof like other salesmen I have encountered. I highly recommend Tony Nissan and Lahela Kalua to anyone that is interested in purchasing a car.

pen_dollar

Jun 7, 2013

I took my car in on 05/14/13 for 3 things: oil change, thunking noise coming from the rear passenger side, and my air control flow switch not working. The oil change went fine. They checked the wrong thing for my air control unit. It wasn't until they called telling me it seemed fine that I was able to explain to the tech which knob was not working, and he agreed; would be ~$800 to fix a knob. Irritating, but not the reason for the low score. The thunking noise came from the rear brakes: the wheel cylinders need to be replaced. Not a problem. They didn't have the part, but said the "wheel cylinders have been ordered, will call customer when the parts come in." No one has ever called. This is why I am unhappy with the service.

808Chris

Jun 5, 2013

I am in the Navy and have lived all over the country and bought many cars from various dealers over the years and this was by far the best experience out of any of them. The customer service was without equal. They did not try to pressure me into anything. The staff actually listened to us and our needs. They met me when I came in with a smile guided me to where the cars were that I wanted to look at. They were very knowledgeable easily answering my questions on differences in the Sentra models and package combinations without talking down to me. But the extra came in the little details, not only were drinks offered during the buying process, but when we (my wife and I) came back to pick up the car after it was detailed the Dennis brought us waters (the drink we had earlier) for the road. This surprised me since I had already bought the car and they did not get anything from this and he even took the time to remember what we had to drink. When we picked up the car Dennis looked the car over with us and then took the time to show us how everything worked and made sure that we had no questions. He even took the time to link up the car bluetooth with my phone. Then after a couple of days had past, Dennis called to see how we liked the car and if we had come up with any questions.

JKaio

Jun 5, 2013

In 2003 we purchased a 2004 Nissan Quest Van from Tony Nissan. We have traveled many miles in it and it provided us with much comfort, reliability and safety especially since we just became parents of twin boys at that time.We heard on the radio that Tony Nissan was having a Memorial Day Sale, so at the spur of the moment after a weekend of camping, we decided to check it out. Eli Abordo - our Salesman greeted us with a smile and friendly handshake. He was very personable, informative, sincere and accommodating to our needs. We are very happy with our new Nissan Rogue!

mangopie

Jun 4, 2013

Rodney was such a pleasure to work with! He was very personable and friendly from the moment we shook hands until we left the dealership in our brand new car. Rodney was very patient and accommodating, a very pleasant car buying experience. After such a positive and relatively easy process, I would definitely recommend Rodney to family and friends in the market for a new Nissan.

CherylNewsom

May 31, 2013

ive been dealing and negotiating too many salesman in years, but Hoku is different, she is the best!! she is very honest, understand your needs, very accomodating and helpful, she make sure everything went smooth from my license plate she take care of that and text me if its ready for pick up. I will definitely recommend her to my friends. Keep it up Hoku, dont change , i like the way you take care of your customers!

DrInsane

May 29, 2013

It was very good and fast, I was expecting to wait at least an hour but it was almost done as I soon as I walk away to the lot to look at other vehicles. I had a lot of time to do other things on that day.

TWachi

May 27, 2013

Despite the fact that our initial inquiry was made in evening after business hour, Mr. Cal Delos Santos has contacted us immediately. Because of him and Tony Nissan Team, we were able to lease reliable and reasonably priced car the following day. I would recommend Tony Nissan and Cal to our friends and family.

Jonjoy

May 26, 2013

Excellent service. I felt appreciated and valued. Not just a sale. I would recommend Tony Nissan to all my friends! Hoku was great! Check them out!

Kkristi

May 26, 2013

I always have a positive experience at Tony Nissan. When I took my altima in for an oil change, I got friendly and efficient customer service from Rocky. Thank you!!!

kahea

May 25, 2013

I had been toying around with getting an upgraded USED car (trading in my 07 Ford Focus) for a while but due to NOT SO GREAT credit, I kept putting it off. I went to a couple dealerships and they all seemed to be sort of disheartening. I would browse their websites (one dealership had an Inventory Reduction Sale) so naturally I would pick out a car that I liked, that fit my budget, and then would submit an online application. The sales representative and I would correspond where they would promise that they have totally dealt with my situation with credit issues. I go down there and its a completely different situation and 8 hours later, I leave with NO car due to pushy "financial manager" that dont know what the word BUDGET means.Lahela Kalua changed all of that making this experience a very happy uplifting one (which is what it should be). She told me what she can and can't do. Very straight up which is a quality I very much appreciate when spending this much money and making a commitment such as this one. She had so much patience when it came to my indecisiveness and ALL of my questions. NEVER ONCE did she push me to just get any old car so that she could get her commission. She definitely worked over her hours (calling and texting me while working this deal out). She worked around MY schedule even coming in one her DAY OFF! In the end, I went with a 2014 NEW NISSAN VERSA that I am completely happy with that I would have never purchased from anyone else besides Lahela Kalua.She is an asset to this company. Anyone considering buying a new car should definitely check her out! ; )

angelmama

May 14, 2013

When my car's a/c started acting up, I called Tony Nissan to make an appointment right away. Jason was my contact and I could tell he takes good care of the customers. He was always friendly and professional. He called me promptly to inform the status of my car. I could always feel like I was in good hands.

pcskyh

May 14, 2013

On Monday May 2013, I brought my 2012 Juke in for it's scheduled lube/oil change and possibly tire rotation and one year check-up. Since I have only driven the Juke less than 5000 miles to date, Rocky let me know I could actually wait 6 months for lube/oil change rather than the 4 month interval usually recommended. I decided to go ahead with the service but was glad to know I could wait 6 months before the next service. Rocky agreed that the full 1 year checkup was premature due to the low mileage. I expected to have at least an hour to shop at Costco, but Rocky called me within about 30 minutes and let me know that the battery was weak and had already been replaced.in addition to the lube/oil change. The battery was under full warranty, so I was very grateful to have been spared any future frustrations with starting my car.So thank you, Rocky, and Tony Nissan Service!!

Pabstitan

May 13, 2013

Jason was very professional, fast and always made sure I was informed on progress of service.. I will definately refer Tony Nissan to family and friends

EGabres

May 12, 2013

Cal is very helpful, knowledgeable, and friendly person. My wife and I have enjoyed our experience at Tony Nissan as well as the customer service.

LeChatNoir26

May 7, 2013

I had a great experience buying a car at this dealership and Cal was a great salesman, super friendly and helpful. He even drove my car home for me!

TimothyKimbrough

May 7, 2013

Excellent sales consultant interaction. Courteous, professional, knowledgeable, and friendly environment all around. Daniel M. made the experience simple with no pressure. Lahela A. was extremely responsive and interactive to begin the internet interaction.

larrygarma

May 1, 2013

Rocky was great. He Could have not helped me any better. He informed me of everything, made called for updates on my care. made sure i would pay the lease possible by going through my warranty and making sure that they would cover as much of the expense possible. when every i have a question, he either had an answer or got an answer asap. What he provided is what every customer want. Excellent service with out the price.

jamescho123

May 1, 2013

John was very friendly and knowledgable. He made the entire experience easy and smooth, was able to answer all questions I had and ensured all paperwork and necessary steps were setup making the process very efficient.

MikeandBrit

Apr 30, 2013

Louis helped me out from the beginning. He was very patient and kind. I loved his no pressure, straight forward approach, as he let the fantastic cars and prices sell themselves. He worked more quickly than I have ever seen anyone do before, once I knew what I wanted. He was so wonderful with my 3 small children, as he kept bringing them snacks and drinks, and he even babysat them while my husband and I went through finance! I could not believe it. (Plus, if you are military, check out Nissan's great VPP for military!) I just want to say thank you to Louis, again, for the great service and fantastic new Nissan Quest! I love it!

hard13

Apr 30, 2013

Called Jason to set up an appointment, that we had talked about prior to last visit. He is very knowledgeable about his work and takes the time to let you know what is going to be done. We have 7 years of history with him we both think of him as family(smile) he always give as 100% ofhis time to get the best service experience we need. The appointment was set up for to replace our drive belt on our Versa with that done heproceeded to focus on other services need for our next visit.

etomita

Apr 18, 2013

As I mentioned previously, we worked with Etta since we bought our Murano. She's very knowledgeable and great at what she does. She's superb!!

braddahlovesJesus

Apr 18, 2013

I went specifically to Tony Nissan after researching and deciding to lease a Nissan Leaf. Spoke to Kurt "Leaf Man" Speas by phone before going down to dealership. Kurt answered all of my questions thoroughly and was very friendly and not pushy. He was easy to talk to and always answered his cell phone before and even after the sale to assist me. I really appreciate his availability and willingness to help. He found the exact vehicle that I wanted. I will and have been trying to send my friends who are interested in getting a Nissan Leaf to see Kurt at Tony Nissan.

mzart331

Apr 15, 2013

Louis Boria made my purchase a very comforting experience. He was very enthusiastic with answering or getting information for my concerns with regards the the car operation, pricing and financing. There was a delay in delivery for a part, but Louis would call me with the status update and always reassuring me if I had any other concerns.Since my purchase was Nissan Leaf, there are some concerns with charging stations and their operations, Louis was always available for my calls to address my concerns.He created a trustworthy relationship with my purchase and with the dealership.I would highly recommend Louis Boria to my family and friends.He is a great asset to Tony Nissan.Eugene

titahz01

Apr 13, 2013

Tony Nissan was the first dealership experience i had. I had the best sales man Rodney Kahao. When i showed up to the dealership i never knew what kind of vehicle i really wanted rather it be a car/truck but i knew that i wanted to walk off the lot with a brand new car. Rodney Kahao presented me with a variety of vehicles and made sure that it was something that i wanted. Rodney Kahao made sure that when he presented the vehicles that it was something i could afford and not to just make a sale that i would later regret. Rodney kahao made sure that me and my little crew felt welcomed and taken cared off. Rodney Kahao is the BOMB he will help you until he cant no more. OH AND YAH MY NEPHEW REALLY ENJOYED tHE SNACKS/DRiNKS. I want to say thanks to LISA&DARREN for making things possible.

mahinaikaika

Apr 11, 2013

Kaomealani "Hoku" White is the best Sales Consultany ever. She was professional, friendly, very helpful, and honest. Even though I was doubtful, she helped me find a new car l loved at a price I could afford. Thank you.

joarianna

Apr 6, 2013

Great service they helped me get a vehicle when I thought it was impossible, Daniel and Lisa took the time and got me the best deal for a new vehicle using the vpp program. Thanks

Aimcintyre

Apr 6, 2013

Rodney did a fantastic job. We found the right vehicle for us thanks to his great service and genuine interest in our needs versus just getting a sale. Highly recommend this dealership not only for quality of the cars but for excellent customer service too.

ibuelow

Apr 5, 2013

Everyone that helps us was very friendly and professional. We visited Tony Nissan a couple of times before we ultimately decided on the Cube and at each visit we did not feel pressured to purchase a vehicle. We appreciated their patience during the process. My husband and I called the other Nissan dealerships to compare prices and Tony Nissan's price for the vehicle we wanted was either less than or comparable to the others.We spent most of our time working with Daniel Morisato and he was one of the reasons we returned to Tony Nissan - extremely personable and easy going, it didn't feel like we were working with the stereotypical car sales person. He just answered our questions, was informative and then gave us the time and space we needed to make our decision.

ntamaok

Apr 5, 2013

Staff were all friendly. Wheel bearings were repaired promptly with no hassles and at no charge. They even gave a complimentary car wash ticket! We really appreciated their service.

baldugo.blpb

Apr 5, 2013

I felt that as a first time buyer along side my parents, this experience was great. The process was easy to understand and Cal and Darren treated us great. I would highly recommend anyone to come purchase a car here.

loxy82

Apr 4, 2013

Louis Boria was professional and courteous. He ensured that we had a positive car buying experience and that all of our questions were answered about the vehicle. He followed up to ensure everything was going well and that there weren't any issues. We appreciate his outstanding customer service!

JQ53

Apr 3, 2013

Aloha,I brought my car in for the scheduled oil change as usual. Jason greeted me and asked if there was anything else I wanted done. In addition to the oil change, i requested for new front wiper blades. While waiting, Jason notified me of a leak in the head gasket of the engine and as preventive maintenance, it should be taken care of. He explained about the warranty coverage, a scheduled time to drop off the vehicle, a time frame when the service was goin to be completed, and also assisted with setting up a rental car. Jason called me when the car was completed. I came in, dropped off the rental and Jason walked me to the cashier and to my vehicle and assured me to be in contact if there were any other questions. I felt really taken care of by Jason.My experience at Tony Nissan have always been excellent!! From the time I drive up to the service lane to the time I leave, I am always satisfied with the service and knowledge of all staff.MahaloJQ53

aringor

Apr 1, 2013

Louie Boria did a really great job in helping me purchase my very first brand new truck on my own. I was a little nervous, but he made me feel very comfortable in making my decision. He gave me some optiins to choose from and the better deals and rebates I could possibly get. Overall, I would recommend him to my family and friends. In fact, I already brought in my aunty to see Louie the very next day. Thank You so much Louie, it was so worth it and I am super happy!

suprem3

Mar 31, 2013

Eli was very helpful. He listened to what we wanted and showed us options to meet our needs. He want pressuring us. He didn't judge is because we were a young couple. We would recommend him to everyone looking for a new car.

evyhonda

Mar 27, 2013

My family and I came in just to look around but thanks to the great service from Cal we quickly found the car we were looking for. Thank you so much for working hard to get me a good price and for Cal taking time on his day off to communicate with me and come in to finalize everything with me. I am very satisfied with my Nissan Versa.

grayje

Mar 20, 2013

Ryan is great! He accommodated my needs and kept me up-to-date on the status of my car. His professionalism is unparalleled and he went out of his way to help me.

dp3509

Mar 19, 2013

Staff was incredibly welcoming with a warm smile and a burst of energy to get you going. There wasn't any fancy foot work or quick lines to get you enticed, patience led the way and answering all my questions kept me engaged. I was recommended to seek out Dennis before I arrived and he excelled in my expectation of a great sales assistant. Was completely honest and quite frankly one of the best I have ever dealt with. He made it easy to talk to and discovered that his laid back but eager persistency to help was what made the experience worthwhile. ThanksChief Darren Price,United States NavyNCISMilitary Police/Protective Services

katenleo4758

Mar 18, 2013

This isnt our first to purchase a car from Nissan but this is our first time to have this excellent or great service. Thanks to Cal :)).

0407

Mar 15, 2013

My salesperson Louie and financial personnel Darren were both very helpful in finding the right car at the right price for my personal needs. I had many questions and they both answered all very promptly.

Mryounger

Mar 6, 2013

Tony Nissan was reccommended by friends for their great experience. When it was time for us to upgrade we knew Tony Nissan would do a great job. Every step taken was explained and the process was quick and thorough. They were all very friendly not only to myself but to my wife and our young son. We know that Tony Nissan will be of great assistance when I deploy if my wife has any questions. We feel that we have a very reliable service and are comfortable with them. Thank you for all your hard work, we appreciate Tony Nissan.

CarrieAnnN

Feb 24, 2013

I love my new 2013 Nissan Juke SL! My Sales Consultant, Louie Boria, is kind and knowledgeable. He went the extra mile in not only completing the sale but in also helping me update my insurance policy, schedule my first maintenance appointment, and then walked me through configuration of all the car setting. With over 20 yrs experience on location, Louie was and continues to be diligent in delivering the best possible customer experience. Sales Manager, Paul Leclair, was the absolute best in managing my trade-in and getting me the best possible price/financing; followed by Finance Manager, James Kawata, who walked me through the paperwork giving me practical advice about add-ons and making sure I understood every step.The team delivers more than a one time sales experience. They build and maintain relationships from sales through servicing. With this being my third new car purchased from Tony Nissan and I couldnt imagine buying from anyone else. Mahalo for the five star service!

crespicio

Feb 17, 2013

We were very happy with our sales experience with our sales consultant Cal Delos Santos! We were hesitant in coming to the dealership because of experiences before with the sales staff being aggressive and putting on pressure; but Cal made us think otherwise. Though it took awhile to the numbers down to what was manageable to us, Cal was very patient, understanding, and made us feel comfortable. And even though we waited awhile to reach the finance manager to sign all the papers, James was very fast and thorough with everything. Thank you for making our first purchase at Tony Nissan a great experience!

saint1283

Feb 16, 2013

Exceptional customer service. No Pressure from sales person. Great Military discounts. Will recommend for the great prices and for making customers first priority. overall a great experience.

rpowers2

Feb 9, 2013

We traded two of our cars to get a suv that we really needed. Louis was very helpful and helped get us into the vehicle that my family and I really liked and fitted our needs.

Nissan is Awesome

Jan 27, 2013

Vincent Wong at Tony Nissan-Waipio went far and beyond to help me with the vehicle I was interested in. He showed me all three different types of the 2013 Rogue models. He also explained the difference of each model and went on a test drive to show the performance of the vehicle. Vincent is a humble and understanding salesperson. I highly recommend Vincent to show you the vehicles you are looking for, that'll best fit your needs.

Devoted Nissan buyer

Jan 27, 2013

Cal at Tony Nissan-Waipio was very friendly and took the time to show us the vehicles we wanted to compare within the same model from the basic to the SV. And didn't hesitate to bring us back and forth to help make our decision.

HappyDriver

Jan 27, 2013

My purchase today of a 2012 Nissan Versa is the third vehicle purchased by members of my immediate family within the last 9 months. We contacted Eli as he was recommended by my husband as a long time friend, and fellow motorcycle rider. We brought my young daughter, age 21 to see Eli to purchase her first vehicle of her own. Eli was cheerful, courteous, efficient and helpful, always keeping in mind not only my daughter's newness as such a daunting experience, but her limited budget as well. He gave her such wonderful service and such a great deal on her Ford Fusion that when my son divorced and returned to Hawaii from Alaska, and needed to purchase a car, we went straight to Eli. He was nervous but I told him that he would be in good hands, we trusted Eli to give him a great deal. My son purchased a 2012 Versa with very low mileage and is extremely happy with his choice. Finally, when it became clear that my old Ford Escort was dying a slow and painful death, I again went to Eli. Again, our buying experience was quick, efficient, cheerful and in general, quite enjoyable. I too purchased a 2012 Versa after riding with my son in his Versa many times. Our next large purchase will be a vehicle for my husband within a few months, and of course, we plan to go back to Eli. He has been consistently professional and we trust that our next buying experience will be just as great.

Clynco

Jan 27, 2013

Vincent Wong at Tony Nissan-Waipio went far and beyond to help me with the vehicle I was interested in. He showed me all three different types of the 2013 Rogue models. He also explained the difference of each model and went on a test drive to show the performance of the vehicle. Vincent is a humble and understanding salesperson. I highly recommend Vincent to show you the vehicles you are looking for, that'll best fit your needs.

Rkinney

Jan 21, 2013

Pleasant experience. When the time comes to purchase another vehicle in the future, we'll definitely consider Louis and Tony Nissan. Louis was great to work with. Tnx

maryarakaki

Jan 19, 2013

We made some phone calls around town because we knew what we were looking for and wanted to avoid the hard sell. Louis was very professional answering questions, paying attention to our needs and did not pressure us to purchase something outside our price range. In person he was courteous and efficient. We felt we were given a fair trade-in. The transaction was completed without the expected timely price negotiations. Darren Sasaki was thorough and did a great job of managing the paperwork making it as streamlined and efficient as possible. Again we knew the extras we were interested in and he didn't give us the hard sell which we appreciated.

RRNarmore

Jan 17, 2013

We were planning on getting a new car for our growing family and our intention was to browse. Within minutes we were approached by Rodney. We had lots of questions and he answered them to his best ability. Not only was he nice and friendly but very professional and knowledgeable. We were very pleased with what he had taught us. We then went ahead and proceeded with paperwork and left with a great vehicle. Thank you Rodney for all your help! It was a great experience!

monthxmonth

Jan 14, 2013

Louis is a very knowledgeable sales person and his experience and friendliness was THE absolute reason we made our purchase with Tony Nissan. My family and I had spoken with two other dealerships on the day we purchased our vehicle. We did not get a great feeling from either one and we felt like we were not being given the proper respect. We decided to look at "one more" lot before we called it a day. We saw the Armada and we immediately fell in love with it. Louis was very professional and kind throughout the entire process and we truly appreciate that. We love our new vehicle and I have already recommended numerous friends to the dealership based on the customer service that we received from the time we stepped on the lot to the follow up call the next morning from Louis. Thank you very much and my family appreciates this service. SSG David M. GoodmanUS Army Aviation

Steve53 hawaii

Jan 8, 2013

Louis was friendly and gave us a chance to drive a new Leaf with no sales pressure. I wanted to check on some associated costs such as ev charger etc., he gave me a reference. When we did return, we were able to make a deal that was good for us. He spent plenty of time walking us through the features of the leaf and how it differs from "normal" cars. Had he used pressure to sell, we would not have returned.

stevepeterson53

Jan 7, 2013

Louis was friendly and gave us a chance to drive a new Leaf with no sales pressure. I wanted to check on some associated costs such as ev charger etc., he gave me a reference. When we did return, we were able to make a deal that was good for us. He spent plenty of time walking us through the features of the leaf and how it differs from "normal" cars. Had he used pressure to sell, we would not have returned.

New13Altima

Jan 3, 2013

This was a very good buying experience. My initial visit was only for questions and when I returned the following day I wanted to see what was available. Rodney didn't know me from Adam but took time to answer any question in detail and more than that - he paid attention to the question itself. We never had to cover the same topic twice and if we covered a 'deal-breaker' (I.E. no light interior) he would skip over any car that wasn't right. I greatly appreciated the effeciancy of not being walked through the "Well what about this one, or this one..." routine. Plus, when he saw that the models at the dealership were not quite right, he took me to the over-flow lot where I found the perfect one. Through it all, Rodney was warm and polite which made me very comfortable and explains why this dealership has a great reputation. Before going to the dealership I was completely ready to 'play the game.' Guard up, don't get suckered into looking at a bigger model or talked out of what I want. I was prepared for nothing. Tony Nissan is a straight up dealership and Rodney is a stand up guy.

PGarcia1

Jan 3, 2013

This was a very good buying experience. My initial visit was only for questions and when I returned the following day I wanted to see what was available. Rodney didn't know me from Adam but took time to answer any question in detail and more than that - he paid attention to the question itself. We never had to cover the same topic twice and if we covered a 'deal-breaker' (I.E. no light interior) he would skip over any car that wasn't right. I greatly appreciated the effeciancy of not being walked through the "Well what about this one, or this one..." routine. Plus, when he saw that the models at the dealership were not quite right, he took me to the over-flow lot where I found the perfect one. Through it all, Rodney was warm and polite which made me very comfortable and explains why this dealership has a great reputation. Before going to the dealership I was completely ready to 'play the game.' Guard up, don't get suckered into looking at a bigger model or talked out of what I want. I was prepared for nothing. Tony Nissan is a straight up dealership and Rodney is a stand up guy.

kv.ribs

Dec 29, 2012

This dealership did not give off the cliche "sleazy take you for all you have" sort of place. The facility was clean and spacious and while waiting my husband and I were offered every courtesy. Cal was great to work with. He was friendly, helpful, and informational about the vehicle we eventually bought. The overall service was not very timely, but it was understandable as the dealership was very crowded and it is the car buying season (before year's end). The selling price of the car was phenomenal but the extra $600+ in dealer fees seemed excessive.

Christinen

Dec 29, 2012

Excellent service, Cal treated us like VIP's and took the time to answer all of our questions and test drive many cars. Paul LeClair and the "finance guy" were the best!

kv.ribordy

Dec 28, 2012

This dealership did not give off the cliche "sleazy take you for all you have" sort of place. The facility was clean and spacious and while waiting my husband and I were offered every courtesy. Cal was great to work with. He was friendly, helpful, and informational about the vehicle we eventually bought. The overall service was not very timely, but it was understandable as the dealership was very crowded and it is the car buying season (before year's end). The selling price of the car was phenomenal but the extra $600+ in dealer fees seemed excessive.

ANRamirez

Dec 25, 2012

Louie Boria is a very good sales consultant! He is very professional, communicates well, and has an uplifting personality that is easy to work with. He's very loyal and committed to his job, returns calls as promised and never gave up on looking for Sentras that were of a color to my liking. He takes the time to explain the car and its functions. Louie helped me work out a price for the car that I was comfortable and satisfied with. He was very patient with me when filling out paper work. He stayed passed his work hours to make sure everything was completed. When I picked up my car, he had the car ready to go. Again, he explained and went over the functions of the car and even remembered and programmed the radio station I like to listen to! I will definitely see him again, if I or my family decide to purchase another Nissan. I will also refer people to him if they are looking for a Nissan.James Kawata is very easy to work with. Although it was late, passed closing time and experienced a little technical problems. He was committed to process our paper work and he did! He did explain the warranty services and I was able to choose what I needed. Informed me of the financial payment option of automatic deduction and was pleased to enroll in it. He was very professional and was able to answer our questions.

Lauleneke DM Mochizuki

Dec 23, 2012

My sales man at tony nissan, Cal, is very good at what he's doing. From when I first met him I knew right away that, that day was the day I am buying a car. Cal new what he was doing. He listened to what we wanted in a car and what we were looking for. The interior, the exterior,the size, etc.He didn't just show us just 1 car but many car until we, as the customer, was satisfied. And by the end of the day, we bought the car and went home happy. I would definitely recommend him to any new or old customer when it comes to buying a car. Cal is a great salesman and really good at it. Keep up the good work my man. And thank you!!

r.carlisle

Dec 22, 2012

Lou and Cal two great gentlemen to work with! Best experience in leasing a new car! Received great trade - in value on my Town & Country. Definitely going to recommend more folks to Lou and Cal for a lease option or new car deal! Thank you Guys!Aloha,Robert Carlisle

Daddieboy

Dec 14, 2012

I was pleased with there excellent customer service. My sales rep answered all my questions,even met my finance needs. I couldn't be more happier with the service I recieve today. I look forward to dealing with Tony Nissan in the future. Thanks again.Dwight L. Cariaga-Taneyo

jenna f

Dec 13, 2012

i recently purchased a used 2011 jeep liberty that i am very happy with. i was able to get the sticker price down about 2,500$ which i was very excited about! unfortunately later i looked online and realized what i paid was only 500$ under the internet price. at least i didnt pay more i am happy with my vehicle so the price being higher than what it should be is very minimal. I also did have a slight problem with my warranty though. i was told it only came with a small warranty left from manfuactor so i opted to buy the extended one. i later called jeep and found out i still had a 5yr/100k mile warranty left. luckily i was able to go to the dealership and cancel the warranty. this made me happy. the company even called to make sure things were settled and offered a free car wash which is nice but im still out 500$ between the warranty document fees and the taxes on the warranty itself :( you win some you lose some! i am happy with my vehicle and the company was able to resolve all issues. i would have had concerns if the company would not let me cancel the warranty. i am happy everything that worked out and this would not stop me from purchasing a vehicle here in the future. in fact i do plan on bringing in some friends to purchase their vehicles as well. great customer service and super helpful with anything you might need !

jennafettig

Dec 12, 2012

i recently purchased a used 2011 jeep liberty that i am very happy with. i was able to get the sticker price down about 2,500$ which i was very excited about! unfortunately later i looked online and realized what i paid was only 500$ under the internet price. at least i didnt pay more i am happy with my vehicle so the price being higher than what it should be is very minimal. I also did have a slight problem with my warranty though. i was told it only came with a small warranty left from manfuactor so i opted to buy the extended one. i later called jeep and found out i still had a 5yr/100k mile warranty left. luckily i was able to go to the dealership and cancel the warranty. this made me happy. the company even called to make sure things were settled and offered a free car wash which is nice but im still out 500$ between the warranty document fees and the taxes on the warranty itself :( you win some you lose some! i am happy with my vehicle and the company was able to resolve all issues. i would have had concerns if the company would not let me cancel the warranty. i am happy everything that worked out and this would not stop me from purchasing a vehicle here in the future. in fact i do plan on bringing in some friends to purchase their vehicles as well. great customer service and super helpful with anything you might need !

jenna

Dec 10, 2012

This by far was the greatest car buying experience! I was happy with my car choice and was able to go down about 2,500$ lower than the sticker price! this would have been great except when i got home i did a little more research and noticed their internet price for the car was only 400 higher then the amount i bought the car for. i knew it was priced high but didn't think it went that high! also got suckered into buying an extended warranty which im not even sure i am going to keep because it almost doubles my payments which i didnt even realize at the time i bought the warranty. I never felt pressured and Eli was so helpful and kind!! definately learned a lot about buying used cars and maybe i should have done a little more research before buying a car on impulse! best impulse buy ever though! now i can see why eli was the salesman of the year ( saw that one on the wall!) touche! ill get you guys next time!!i really do suggest going to tony nissan and make sure you go see eli!!! great man very helpful! i'll be bringing more business his way for sure!* note to buyers just be sure to check the online price before making an offer!!

Happy New Rogue Owner

Dec 9, 2012

Louis provided Truly Exceptional service from the moment we drove in the lot. Louis was very warm

Keelyb

Dec 9, 2012

Sonia was extremely helpful with helping me purchase my Honda. She was very helpful with answering all my questions, comparing features of different cars. I did not feel that she was ever pushy in trying to get me to buy a car. She seemed genuinely interested in helping me and making sure that I got exactly what I wanted. I was very pleased with her and her service. I would definatly recommend her and would come back. I feel great with my purchase.

kiamakapia

Dec 9, 2012

Louis provided Truly Exceptional service from the moment we drove in the lot. Louis was very warm & helpful, and did not pressure us at any point during our visit. Because he understood how important a new car sale is for a family, he was very patient with us as we took our time in discussing all of our options.We had already established contact and an appointment to visit New City Nissan in town, but we wanted to give Tony Nissan a chance since it was close to home. Although we already had plans, there were two main points that ended up redirecting our business to Tony Nissan.First, Louis' local style (yet professional) personality was very easy to relate to, so much so that we quickly forgot he was a salesman, and saw him more as a friend. Come to find out, he's our neighbor in our community! His likeable persona is unteachable, and this separated himself & Tony Nissan from the other competitors because it was the first time in our "car hunt" that I didn't feel like someone was out to get our sale.Second, the product (Nissan Rogue) was a great crossover car that met all of our needs for us as a young couple who are thinking about our future, and wanting to have space for our future kids. As great as the Rogue was, the car was a bit out of our price range. New City Nissan was able to offer us a deal over the phone that would lower the price of the car within our price range, which was why we had planned to purchase our car from them in the first place.Having explained our situation & proposed deal to Louis at Tony Nissan, he worked with his management/financial team to price match what the competitors were offering! This deal saved us THOUSANDS of dollars! The price matching, along with the truly exceptional, no-hassle service that Louis and the Tony Nissan team provided, were the deal-breakers in giving our business to our hometown dealership!To prove even further how great Louis has been for us - two weeks after our purchase, when our license plates were ready to be picked up, he drove to our home to install the plates for us! That is BEYOND truly exceptional service!!Mahalo Louis & Tony Nissan for making our first new car purchase one to remember!!!

A Ramirez

Dec 5, 2012

Louie Boria is a very good sales consultant! He is very professional, communicates well, and has an uplifting personality that is easy to work with. He's very loyal and committed to his job, returns calls as promised and never gave up on looking for Sentras that were of a color to my liking. He takes the time to explain the car and its functions. Louie helped me work out a price for the car that I was comfortable and satisfied with. He was very patient with me when filling out paper work. He stayed passed his work hours to make sure everything was completed. When I picked up my car, he had the car ready to go. Again, he explained and went over the functions of the car and even remembered and programmed the radio station I like to listen to! I will definitely see him again, if I or my family decide to purchase another Nissan. I will also refer people to him if they are looking for a Nissan.James Kawata is very easy to work with. Although it was late, passed closing time and experienced a little technical problems. He was committed to process our paper work and he did! He did explain the warranty services and I was able to choose what I needed. Informed me of the financial payment option of automatic deduction and was pleased to enroll in it. He was very professional and was able to answer our questions.

Rose Schaaf

Dec 2, 2012

The Tony Nissan group auto services went far beyond excellent services expectation especially working with sales rep. Sonia when I was shopping and eventually bought my brand new Juke Nissan 2012! Thank you so much and I have highly recommended and continue to recommend your company to my friends, relatives, family and acquiantances.Merry Christmas and have a blessed New Year!Rose and Richard Schaaf

Monkeyn'GTR

Nov 30, 2012

Absolutely awesome experience at Tony Nissan. Sonia is an exceptional salesperson; super friendly and extremely motivated, she made the whole experience as easy as possible. Couldn't have gotten everything done without the guys in finance, so a shout out to Darren and Don for making the paperwork ridiculously easy. Finally to Paul for working out a fair deal for all parties involved. Again Sonia was glue that made everything stick together; talented, hardworking, personable salesperson....give her a raise, seriously! -Andy-

Akiko1234

Nov 26, 2012

This is the second automobile that we have purchased at Tony Nissan. Both vehicles, Cal helped me find a good choice for my needs and negotiated a deal that made me feel like a valued customer! I really appreciate the help from Cal and everyone else at Nissan. We service both of our vehicles at Tony Nissan too. They always make it easy to schedule appointments and get our automobiles serviced. Thanks Cal and everyone else!!

akiko1234

Nov 26, 2012

This is the second automobile that we have purchased at Tony Nissan. Both vehicles, Cal helped me find a good choice for my needs and negotiated a deal that made me feel like a valued customer! I really appreciate the help from Cal and everyone else at Nissan. We service both of our vehicles at Tony Nissan too. They always make it easy to schedule appointments and get our automobiles serviced. Thanks Cal and everyone else!!

wonzo

Nov 19, 2012

My overall experience was at Tony Nissan was very good. The interaction of my salesperson, Mr. Louie Boria, was excellent. He made sure that I felt comfortable in the purchase of my new Pathfinder. He did not try to pressure me into making the purchase. He also showed that he was knowledgeable in the operation of the vehicle and was able to answer all of my questions. After leaving the lot i discovered a piece missing from the liner inside of the vehicle. When i contacted Mr. Boria, he went out of his way to get the part from the parts dept. and have it replaced without delay. Since the sale of my vehicle, he has consistently phone me to see how things are going and to remind me that he is there if I have any queations or problems.As for the quality of work I gave a GOOD rating as I have brought my vehicle in for minor problems and once it was determined that they could not find a problem yet it still existed. Since it was a minor problem about an unusual odor within the vehicle i did not pursue the matter any further. On another occassion I brought my vehicle in and it was determined that the temperature sensor was faulty and they had replaced it. After a week or so the tempurate readings were still inaccurate. I have not gone back to have it checked again as i am without my car for the whole day.I still have recommended my friends and family to see Mr. Boria because I know he will give them great service. Several of my referrals have said many positive comments about Mr. Boria. Keep it up!

alfred.collins3

Nov 19, 2012

I had a great experience at Tony Nissan along with the awesome salesmanship by Louis Boria. I don't like to haggle when buying a car, but Louis was straight forward. I like getting straight forward answers with no phony lines. He was honest about the deal that I recieved and great service.

Nissan shoppers

Aug 14, 2012

After shopping around, We visited tony nissan to check out the Maximus. Everyone was friendly and helpful from the receptionist (love her!) to the sales staff. It was a non-pushy experience, not like the last time we bought a car. We got a fair offer on the trade in too. We will be back!

leafnut

Feb 15, 2012

Gator was the perfect salesperson to work with. Very friendly and responsive without any pressure.Without a doubt, we would work with him again in the future in a heartbeat.

mln2003

Feb 10, 2012

I usually don't make comments on sites like this but I have been going to Tony Nissan for service for quite some time and the service personnel are great. They are friendly and helpful.

krasnick

Jan 15, 2012

Everyone we dealt with was extremely accommodating. The entire operation is very well organized and efficient. The staff coordinated well among themselves and communicated well with us. Plus, we got a great car at a great price.

earlmana

Dec 20, 2011

My past experiences with car dealerships have not been pleasant. Cal made this an easy & enjoyable process. He was very low-pressure, honest, professional and someone I can gladly refer friends & relatives to for future car purchases. Cal answered all of my questions & did everything he could to facilitate & expedite the sales. I'm very pleased with my car and how painless the sales process was today.

Mrs Barrita

Dec 3, 2011

I purchased a 2011 Nissan Armada and really enjoyed my car buying experience with Gator at Tony Nissan! Most dealers make you feel a little intimadated and make buying a car a painful experience. Gator was friendly and was working with me instead of against me. He did his best to work my deal and get my SUV at the Price I wanted. I was well hydrated through the whole experience he offered refreshments because we all know this isn't a short process. Even after my purchased I remained in contact with Gator with questions I had about my new vehicle. Gator assured me that if I ever needed any assistance pertaining to the Armada not to hesitate to call and he has so far held up to that promise!

hawaii1234

Nov 7, 2011

Cal was friendly but everything went downhill after that. I went in around lunch time and did not get out till 6pm!! If you do not know what kind of car you want and the price that you should pay, then DO NOT go in there. They try to wear you down so you will sign anything. And DO NOT get Nissan financing, Nissan mainland is totally unprofessional and hard to deal with. Most banks or credit unions now will match their financing if you have good credit.

Maliaq

Oct 18, 2011

I have had excellent service on my new purchase of the 2011 Nissan Rogue. Cal was able to find a car within my price range.

okent001

Sep 24, 2011

If you want to have a swift, trouble free experience, then go see Cal. I had been to mulitple dealerships who all wanted to play "the game". I told Cal that if he wanted to sell a car, to work with me and I work with him and we make a deal and that's exactly what happened. No back and forth nonsense. I appreciated that so much as I have five small children and, frankly, didn't have the time for the traditional negotiation process, which I've run into with other sales people even at this dealership. If you want to play games, go see someone else. If you want to buy a car with no drama, go see my man Cal.

snoji08

Sep 20, 2011

Louis was a great salesman. He did it in a way that was relaxed and not forced. When he let me test drive the car, he gave me details of the current specials, why it would be a good time to buy and accommodated our every need during our drive. I do not like pushy sales people and Louis was definitely not pushy. Very comfortable.Cal also went the extra mile to ensure I was happy with my purchase and they both did everything possible to make my purchase affordable and within the range that I wanted. I'm very happy with the sales people and I would recommend them to all my friends and family.

Chameleon

Sep 7, 2011

As soon as we steppe onto your Tony Honda Waipio car lot, we were immediately greeted with a warm and friendly smile by Cal. He waved to us from afar off and gave us personal attention. I was with my mom and brother and he acknowledged each one of us shaking our hands and asking our names. When he inquired what we were looking for, I indicated that I wanted a "very simple second had vehicle" and stated my price range. Cal recommended one right away, a 2001 Nissan Sentra that had been recently traded in. It was parked in a convenient location and as we were walking to inspect it, Cal was very informative regarding its specs and history. When Cal suggested we take it for a test drive, we saw that the car did not start. But he did all he could to rectify the situation. It was a very hot day but I saw him walk back to the office twice, bringing with him two different battery packs and finally a jumper cable. He stood in the hot sun to try to get it started. In the meantime, my family and I perused the lot. About 5-10 minutes later he called us back and admitted that he forgot there was a security key. It was a simple problem, but Cal went through a lot of trouble to try to get it fixed. As we were on the test drive, we enjoyed talking to Cal and he was very honest about the vehicle and made us feel comfortable in it. When it came to negotiating and signing paper work, I could see how patient he was with us and he did everything possible to help us. I never felt pressured or out of place with him. I'm so happy he helped us to find a car that fits my needs and my personality. Thank you so much.

hawaiianhardbody

Aug 29, 2011

Received a refund of $595.00 on Sept 20, 2011. Thank you for your cooperation. i will continue recommending your sales and services to friends and family.

Gary Childress

Aug 21, 2011

The experience was excellent from the time we arrived at the dealership. The salesman Cal Delos Santos didn't try to steer us to anything other then what we were there to like and was very courteous and professional working with us.

marksouzasongs

Aug 16, 2011

The sales people at Tony Nissan were friendly,helpful,and they seemed committed to trying to give me a great deal,with good rates.The Toyota Tundra that they sold me is very nice,although was missinga shift knob and stereo speakers. But overall I would have to say that my experience there was the best car buying experiece that I ever had. Even better than Honda Windward.Mark Souza.

emurabe

Aug 8, 2011

My husband and I were impressed working with our salesperson, Howard Villa.He was friendly, sincere and knowledgeable and took good care of us. We did not feel pressured to buy and we were glad to find a car that suited our needs. Thank you Howard Villa!

syncro

Aug 4, 2011

I worked with John over the phone and he did his best to get me the car and price I wanted to pay. We came to an agreement, then I went to the dealership to see the car and finalize the deal. The only way to buy a car if you know what you want.

hauoli

Jul 13, 2011

My husband and I have given this dealership the highest rating possible because of our satisfaction in the following areas: quality of the Nissan, customer service and price.My prior experience with my 2002 Altima was both a pleasant and memorable one. The car provided me with excellent service for the past 9 years. The service department always accomodated us promptly and efficiently whenever the car was brought in for servicing. Brandy accomodated us on many visits and we were always satisfied.When the decision was made to trade in my 2002 Altima for another sedan, Mrs. Uechi provided me with information relative to my search. She also referred me to Mr. Calixto Delos Santos who was our salesperson.Both of these individuals were knowledgeable, patient and supportive of our needs.Their customer service skills were exceptional! It is comforting to know that this dealership has such professional employees. Please commend them for their professional and pleasant manner of dealing with customers.My husband and I are pleased with our new vehicle and the overall buying experience.Sincerely,Mr. and Mrs. Benjamin V. Yacapin Sr.

msaloha76

Jun 20, 2011

Howard Villa is an excellent salesperson who worked my deal for me in a stressful situation!!! I would recommend him, as well as Tony Nissan dealership to any friend or family. You won't be pressured into buying anything, and the customer service received was very genuine and "aloha spirited"! Thank you Howard Villa, Aiyaz Dean, Scott Kauwata and Tony Nissan for an awesome experience. I love my car!!!

btakano2

Jun 17, 2011

Scotty Fukushima was exceptionally courteous and helpful during our search for a vehicle. He was well informed and proficient in his knowledge of the various features and options available and clearly and concisely explained each one of interest to us. Allowed us to test drive and get a hands-on feel for how the vehicle handles, what the different features did and how they were used, particularly important in the selection process when one is not familiar with what's available. Gave us a very good idea of what we wanted in a vehicle. Don Berry was equally courteous and helpful on the financial end and selection of warranty options. Only comment I have, and not a negative one but something which I personally feel would enhance the purchasing process for the buyer, is to have the sales person also present during that final stages of closing the deal and signing the contract. Reason for this is because in addition to extension of the basic warranty, there are other options and services that I would want to discuss with the sales person, with whom a good rapport has already been established, since I consider those to be part of vehicle I was purchasing. And also, when applicable, I feel the cost of those services and "extras" should be included in negotiating the total price of the vehicle.

crcbdc

May 30, 2011

Salesperson was personable, knowledgeable and attentive to our needs. He suggested numerous vehicles and pointd out the features of each car. He suggested we donate our old car to an organization as the trade-in value would not be very significant due to the car's poor condition. We appreciated the information.

Thehulls

May 29, 2011

Cal was there to grreat us before we were ven out of the car. We didnt have to track anyone down which was fantastic having 2 kids with us. He was not pushy and showed us what we wanted to see. They were more then willing to work with us on our budget and they stuck to it. we were in and out without any bs.

bibblerbl

May 25, 2011

I could not have asked for a better experience at Tony Nissan. I traditionally HATE shopping for cars. However, this time was so different. I seen the car I wanted online at one of their sister dealerships. I called to inquire about my 'dream' car and they arranged quickly for me to test drive it at a location closer to home. Everyone was so kind and professional and very attentive to my needs. Best of all, they were not pushy at all! I received a good price from Aiaz and his professionalism, constant attention to detail, and follow up is to be commended. Scotty was very informative and answered all my numerous questions with courtesy and patience. He also was very good about following up on any concerns I had. Don Berry was so efficient and concise. The whole process was so smooth and quick. I had my car with very little effort. I did have one small problem a couple weeks later and the 'used warranty' was fantastic. The problem was fixed quickly. From the people that answer the phones to everyone else there I dealt with I give a big Mahalo! You guys are awesome! I love my car and your service was superb! I highly recommend this dealership to anyone.

nitrek

May 19, 2011

Great services from the staffs of Tony Nissan. I want to thank, Howard Villa! He was a great help in explaining about the car that I wanted. I felt very welcomed at Tony Nissan. I recommend others to go there and talk with Mr. Villa in planning getting a car! Just want to say to Mr. Villa, Mahalo!

Kohata

May 2, 2011

I called Tony Nissan to check on the availability of a pre-owned 2008 Nissan Frontier Crew Cab advertised on the internet. Howard Villa said he would check and would call back in 15 min. - he delivered his promise. We went down to Tony Nissan to test drive the vehicle and to work out a price. The price we were asking could not be negotiated. We then visited New City Nissan, King Windward Nissan and Voyager Auto Sales. The service we received from Howard brought us back to Tony Nissan. Even though the price we were asking could not be negotiated and could have saved a few hundred dollars elsewhere, we wanted to give Howard the sale. Howard was honest, sincere and provided excellent customer service. Thank you Howard for a wonderful experience!

LindsayAsbury87

Apr 28, 2011

We walked onto this dealership lot not really knowing exactly what we wanted only that my husband wanted me to have a car that was still under warranty and that he wouldn't have to worry about me driving while he was on deployment. We were out in the parking lot looking at the Nissan Juke when Howard came out and introduced himself. He was very informative and friendly, we felt comfortable with him right away. We had gone to other dealers that day but hadn't felt that level of comfortability that we felt there. We explained to Howard what we were looking for price wise and as the evening came to a close he made an appointment with us early Easter Sunday to come and finish up the deal. Howard and the GM, Aiyaz did everything they could to get us the car we wanted at a price we could work with. Without any grief I was sitting in a brand new car that I loved. I walked out of there with absolutely no questions, they really made sure we walked out of there comfortable with our purchase. Don, the financing manager, was also just as informative and made sure we understood everything we were signing. I have to add that this dealership really is a friend of the military. The GM came and personally came in and shook my husband's hand and thanked him for his service letting him know that he wanted to make sure we walked out with what we wanted. I highly reccomend this dealership. I was dreading looking for cars and after an entire day of it I was done but I walked out of Tony Nissan happy, excited and in a new car feeling like they had done everything in their power to make sure we got exactly what we wanted.

oahugyrl

Apr 4, 2011

My husband and I went to Tonys to purchase a truck, and we did. Three weeks went by and came across a problem with the truck. We took the truck back to have it fixed. Unfortunately, the problem could not be found. With the help from Aiyaz and Dennis with their customer service what seemed dark and black came through with flying colors!! A "BIG" mahalo to both gentlemen!!!

edfukumo

Jan 22, 2011

Our salesman Cal was very friendly and went the mile to get us the car that we ended up purchasing. Sadly, the time it took for us to fill out paperwork and financing was way too long. We went in at 12:45 pm and left at almost 5:00 pm. Way too long! If the buyer had children, they would have been very antsy by the end of hour 2.

socylad

Jan 5, 2011

John was so helpful, he bent over backwards to ensure I was able to get the car I needed. He helped me through the loan process and never made me feel uncomfortable. I always felt he had my best interest at heart, and will recommend him to anyone looking for a great car at a great deal.

Hawaiiok25

Jan 3, 2011

Kareem was very helpful and wonderful to work with. This was the third car that we have bought with his help. He was willing help and answer any questions. We have had a good experience with this dealershipAnd have bought a total of 4 cars at this dealership. 4 nissans and before I only bought fords but this dealership is great to work with so it is easy to keep coming back

duckie2500

Dec 30, 2010

It took a long time to get my tags for the truck. It took over a month and a half. But other than that everything was Okay. The price was a little to high for me but, I did like the truck. Okay not sure what else to write in this section, so I guess this will be good.

jsanders

Oct 29, 2010

I regularly bring my 2005 Nissan Altima in for my routine maintenance at Tony Nissan. The employees are very helpful and knowledgable of my vehicle. They advise me of repairs my vehicle may need in the future so I can better plan on what kind of servicing I will need to keep my vehicle in top shape. All the employees at Tony Nissan treat me as if they value my business. What I mean by all of the employees are everyone from the ones that greet me at my before I check in, the service advisors, the cashiers and even some of the sales staff and managers have approached me even if it was just with a "hello, how are you?". I highly recommend Tony Nissan Service!

sachjach

Feb 5, 2008

My Tony Nissan experience started with my car making a tapping noise, so I took my car in. 7:30am Dropped off car was told by the employee it would only be 2 hours max. 10:30am asked the cashier to check on the status of my car, I was then told that they just started to take a look at my car. 12:00pm Was told they found the problem, it was my struts that needed to be replaced, was quoted $650.00 so I said go ahead and do the job. It took them 6 hours to finish. I was told I can pick up my car at 6:30pm What really pissed me off was driving home I could still hear the tapping noise. On top of that the bill was $1,124.74 The employee quoted me way under from what they charged. I then took my car back got it re-checked, now they say my inner tie rods need to be replaced with a alignment $621.22 The service people never followed up with me. To me they need to change their procedure, because it sucks.

adlerabraham

Dec 23, 2007

I found the Tony Nissan online dealership while surfing through the Internet to buy a pre-owned Nissan car. I was impressed by the multitudinous features available at the dealers website. The website contains comprehensive information about all the Nissan cars displayed at the showroom and has an exclusive section on Pre-Owned vehicles. I found my certified pre-owned Altima online. The dealers website saved my time and money.

russellrory

Dec 23, 2007

I visited the Tony Nissan showroom in Waipahu, Hawaii to buy my new 2008 Rogue. The dealership showcases an extensive collection of latest and pre-owned Nissan models. The sales staff was quick in understanding my driving needs. I went through a smooth and easy car buying experience. I was impressed by the professionalism of the staff and buyer-friendly services offered at the dealership.

bill53

Oct 27, 2007

This place sucks. The Sales and Service are both bad. I bought a Nissan Sentra here. The "Check Engine" light was on when I took delilvery of the car. I was told to take the car home and it should go away on its own. It didn't and I had to bring the car back for maintenance for a sensor replacement. Then an irritating buzzing sound started comming from the driver side door. I brought the car in three times to have this fixed they were not able to fix the problem. One of the customer service angents had a very bad attitude. Later I started having problems with the brakes making sounds and getting weird resistance when stepping on the pedal. The service people said that someone else had done the front brakes and that I should take the car back to them to have them adjusted. The brakes had never been worked on before. They were the brakes that came with the car when I bought it. This dealer sells Honda, Nissan, Hyundai, and VW cars. There are other dealers in Hawaii that sell these cars. I don't recomend buying a car here becauseof bad sales, rude customer service, and super incompetent service personel

chrisheila

Mar 15, 2007

Tony Nissan is one of the most over-priced dealers I've been to. I was told that the reason prices are higher is because of the cost to ship them to Hawaii...hmmm. Is that why I found the exact same vehicle for much lower elsewhere?The add I found on the internet and the newspaper showed a vehicle they did not have. When I called to inquire, they said they didn't have the vehicle, nor did they ever have it. I gave them the stock number and they "found" it. I went in and they mysteriously found it, but it was a different vehicle...again, hmmm...I ended test driving a third vehicle and ended up refusing service because of their ridiculous offer for my trade-in, which I was told they offered such a low price because they might not be able to sell it in the condition it was in. I had a spotless vehicle, lifted, with after market wheels and tires, with thousands of dollars of CALIFORNIA EMISSIONS LEGAL add-ons. If it's CA legal, it's legal in all 50 states...Thanks for the smoke blown up my rear.