Used Cars for Sale at Toyota of New Bern in New Bern, NC

Tacoma

Jul 21, 2016

I like the lifetime free oil changes. Prices were comparable to other dealerships. Worked with me on my trade. Everyone was Very respectful and professional.

40mpg

Jun 14, 2016

Sales man Bruce Smith professional and all business did not pressure me , answered all questions and knew the cars features . i would recommend my friends to go to Bruce.

Medictechrep

Apr 21, 2016

One of the best and easiest car buying experiences I've ever had. I had Visited this dealership a few years ago with co workers and the experience was horrible... This is not the case anymore. It feels like an entirely different environment. Friendly, helpful, knowledgable, professional staff. Truly felt like a waned customer instead of the usual "dollar" symbol you get at some dealerships. This staff has earned my future business. Highly recommend the "new" Toyota of New Bern. The service department is also great.

sssuarez

Apr 16, 2016

I was very pleasantly surprised at the excellent customer service I received and how hassle free it was to buy a car from this dealership! They were very attentive to my needs and concerns and went above and beyond to make sure I was satisfied with my car buying experience. Their service department has also been awesome, every time, when I've brought the car in for maintenance!

lcowley94

Feb 9, 2016

Awesome experience for a first time buyer. I would definitely recommend Michael Wiedecker to anyone looking to buy a car or truck. He was very helpful and made the whole process run smoothly. He was awesome!

Jimbe

Nov 7, 2015

Called for appointment at 8:30am and was in the shop 1 hour later. Can't beat that! Service Dept. was all about customer satisfaction.

Keish W

Oct 17, 2015

I plan on staying a life long customer. Every time I visit my car is service properly and everyone is so courteous. Never a long wait and the service on my car is always throughly explained.

Catherine

Sep 14, 2015

I recently purchased a Toyota Prius V three from Toyota of New Bern and it was the best purchasing experience I have ever encountered. Lynn Flannigan was my sales person and she was absolutely wonderful! The whole process was very easy and quick. They knew what I wanted before I went and there was no haggling during the process. I will definitely refer this dealership and Lynn to everyone I know.

N. George

Sep 8, 2015

I stopped in for a totally different reason other than buying a car but asked anyway to see what they do and I told them I could just about promise them that they could not get me out of the one I was in. Well they proved me WRONG! I had know idea that I would drive away with a much lower interest rate and a higher quality vehicle. Special thanks to Bruce and Ryan for making my day! I LOVE MY CAMRY!! Keep up the great work!

graham23

Sep 1, 2015

Had a great experience here. They treated us great and helped my family get into a better vehicle that will suit our life sfyle

Fran

Aug 31, 2015

I have purchased two vehicles from Toyota of New Bern and would recommend the dealership and Bob Gantert to anyone purchasing a vehicle.

Jasie Shugar

Aug 24, 2015

I would recommend this dealership to my grandmother, neighbor, and my friends. They have a staff that ranges in age from early 20's to your veterans. A fully certified sales team that has s professionalism that is unfounded in today's age. They have a Business Development team that is very prompt in their phone call replies. I would highly recommend Dylan as he was quite kind and very informative but your lucky to get anyone on this Sales team!

pdillnc

Aug 24, 2015

This is my first car buying experience on my own and they made it stress free. I was extremely pleased!! I got the car I wanted and the price I could afford.

G'sToyotaTruck4x4

Aug 15, 2015

I've been purchasing my Toyota's from this place for over 5 years. Have minimal complaining. Max kudos. They do try to go beyond the basics in service to help a loyal customer out. That being said. If your attitude stinks. You'll like receive what you give. Some of these people have been working there for many years and you know when you see New faces. But all have shown me nothing but respect.

Karen

Mar 16, 2015

We had a great am experience. We kept them late and no one seemed to mind. Paul stokes was very nice, understanding and knowledgeable about the new Tacoma. He answered all of our questions and I feel, gave us a great deal. We will recommend Toyota of New Bern to others. We love our new Tacoma...

JayH

Jan 20, 2015

The New Bern Toyota was by far the best Toyota Dealership I have dealt with in 20 years. I currently reside in Jacksonville NC where car shopping became a game of cat and mouse. You cannot pull into the dealership without being ambushed by sales trying to get you to talk numbers before even knowing what you are looking for in a car. My wife and I decided to take a drive to New Bern and what a great experience it was. We were able to walk around the lot without the stress of having a salesperson hover over us trying to get us inside to talk numbers. When the time came we entered the dealership and was met by Michael Moore. He took the time to find us the car we were looking for. I told him what I was able to pay and he very easily worked out a deal for us. It was such a easy process, there was no going back and forth playing the numbers game. I would highly recommend visiting Toyota of New Bern before checking anywhere else in the area. Ask for Michael Moore.

Sonny and Terri Butler Tundra and Rav4 Owners

Dec 16, 2014

I am now the owner of a 2014 Toyota Tundra 4x4 TRD package thanks to the great folks of New Bern Toyota! This make my 6th tundra. The previous 5 were leased through Toyota. The trucks were great and a joy to drive. My salesman experance from 2000 to 2014 has grown to the pleasure of dealiing with Bruce Smith whom has helped me with the last couple leases and two purchases one for my wife and myself. He has been great without the high pressure tactics and pushiness that some can use. Bruce always asks, "what are you looking for and how can I help?" Bruce has been a great help! Then there are the two finace guys. I have had the pleasure of meeting both. Each time they were very polite and not pushy at all. The last one Tony was probably the best guy ever to have gone over finace papers and explain in detail what I was signing and helping me to make sure I understood. Toyota of New Bern is for me the place to get the vehicle, sale, service and help with a freindly smile and support. I'll be going back....

Lisa K

Dec 15, 2014

Last week I contacted several dealerships from Raleigh to the shore because I needed a new car in a hurry. I didn't have a gob of free time to shop around and I had specific needs regarding this new car. I am happy to report that the internet/phone representative from Toyota at New Bern, Kimberlee N., was by far the most polite and professional person I spoke to from any of those dealerships (you know what I'm referring to if you have been contacted by some of these so-called customer service reps...) Because of her courteous and thoughtful demeanor I felt comfortable booking an appointment with their sales staff. I was not disappointed, in fact I would have to say that my entire experience at Toyota of New Bern was top notch. I found every person I met there to be pleasant and helpful, so much so that I would highly recommend these folks the next time you need a new car. In fact, I have recommended them already ;)

Amber L

Nov 30, 2014

Amazing!!! It was so nice to have a dealership treat me with such respect ! I did an online chat and Trina the Business Manager was so sweet and helpful ...if you want a deal and to be treated the way you deserve call Or go online I love my new car!

John P

Nov 21, 2014

I purchased a Toyota Tundra ...Every thing here was first class from start to finish! 0% interest and they kept my payment where I wanted it & free oil changes and tire rotation for life!

K renae

Nov 21, 2014

Recently purchased a 2013 Toyota corolla from Gray. Everything about my experience was great! I would highly recommend anyone who is in the market to go to Toyota of New Bern...they took good care of me!

dmvasquez

Dec 12, 2013

I am glad that we were able to "cut through the fat" and get a solid straight forward deal. If I were to buy an additional vehicle, I would definitely revisit Toyota of New Bern.

TWright89

Nov 9, 2013

Update 11/11/13: Daniel called back tonight and apologized very thoroughly. I appreciated him getting back to me and for the sincere apology that was made. The service technician that was responsible was written up and Toyota refunded the entire amount. Daniel ensured that I came out of this experience with a positive reflection on Toyota. Original: The only reason I gave Toyota of New Bern a 2 instead of a 1 for Customer Service and Friendliness is because of the shuttle drivers who picked me up and dropped me off at the airport. They were great and the negative review is only for the service department. I dropped my car off for service before I was flying out of town so that everything could be done by the time I got back from vacation. My car was shaking at high speeds so I figured my tires need to be rotated and balanced. The service advisor, Trudi, called the next day with her recommendations. Along with the rotate/balance, she said my brake system fluid, power steering fluid, and transmission fluid needed to be changed due to being BLACK! She also recommended I have an oil change since it was overdue on the sticker and quite a few other things. Less than a couple of months ago, Family Tire in Morehead City had done both the transmission and brake fluid flush so I couldn't believe it was already black. Trudi once again stated that they were black and she wasn't trying to imply anything but "you can never trust those small places since they don't know your car as well as Toyota does." I went ahead and approved the transmission since I figured that was very important but told them to hold off on the brakes. When I came back into town, I paid the $400+ for the work and took my car home. I called Family Tire in Morehead to basically ask them what the heck and get my money back for the services and they asked me to bring my car in so they could see the fluid themselves. I brought my car to them and they took me out with it and opened my hood, opened the brake fluid cap and stuck her finger in there to prove it was clear. She also allowed me to take a test strip and test it myself and compare it to the card. It barely even turned light pink! So I called Toyota and spoke with Daniel, the Director of the Service Department I believe, and he asked me to bring the car in to be checked by Tom the foreman and Scott the lead service advisor. He wanted to verify it for himself and then rectify the situation if needed. So I took time out of my busy schedule to bring it up there. The foreman opened my hood did the check and saw that it was completely clear. He also said he wanted to go ahead and check my oils and said that I was good on that and didn't need an oil change-funny, since two weeks ago they had recommended I get one. Scott, who Daniel had told me was in charge wile he wasn't there, told me he couldn't do anything and that Daniel would have to call me back on Monday morning. Also, he couldn't assure me that I would not have to physically go back up there for the refund "if that was the agreement we came to." So now something that was supposed to be taken care of while I was gone has required two trips to different places to verify and time out of my life and still hasn't been resolved. Not only did they recommend services that weren't even needed, but they flat out lied to me by saying the brake fluid was black. I personally don't know much about cars and I feel taken advantage of as a woman by the Toyota Service Department. I feel as if they assumed by my questions and the fact that I had no clue that they could try and get as much money off me as possible. My husband is currently deployed and if he, knowing cars as well as he does, had brought my car in, I don't think they would have gotten away with having me spend money that wasn't needed. Just in my immediate family, we have bought 5 Toyota Corollas since 2007. I'm a loyal Toyota customer and have heavily influenced friends to buy from the Toyota brand. I fully intended to buy another Toyota when mine finally gave out. But this experience with Toyota of New Bern has left me doubting the integrity of the Toyota brand. They will no longer be receiving my business.

princesspearlygirly11

Oct 9, 2013

Tyler was excellent. Knowledge, professional, and polite!I am happy with my 2013 Toyota Rav4 and would do business at Toyota of New Bern again.

RossCaudell

Oct 8, 2013

Doug spent a lot of time with me showing all aspects of the car inside and out and then taking for a test drive. He showed me the electronics and how to navigate the system. I appreciated his paring by cell to the bluetooth in the car. Doug also took my counter offers and helped secure my out the door offer. I was very pleased.

cha0sthe0ry

Sep 30, 2013

In the process of getting my vehicle, I was promised a piece of equipment to be given to me by the dealer. I was told it would take less than a week. 2 weeks later I start calling the dealer about it, and keep getting the "I'll call you back" answer. 3 weeks later, I speak to a manager, and miraculously, the order, which would have taken a few hours/overnight to fulfill, is ready after a month or so of having the vehicle.

idabryant

Sep 19, 2013

My husband and I were assisted by Bruce Smith. Bruce presented himself professionally,yet down to earth. The one thing that really stood out for me during my experience with Bruce is that when my husband and I told him the price range for which we were seeking, he didn't automatically escort us to the "used car" side. He instanteously showed us two vehicles that were within our budget. We didn't feel pressured, and he didn't try to sell us anything we didnt want. Bruce also took the time to walk me through all the extra features in the vehicle, and how they operate. We had a great experience, and we look forward to doing business with Bruce in the future. Ida Bryant

Khlegg40

Sep 16, 2013

Dealership and Paul were great to work with. Took care of everything! Made buying a car very easy--in fact, it is our second purchase from them.

dakotablue

Sep 16, 2013

We had a great experience working with Subaru of New Bern. Bruce was helpful, friendly, and willing to do all he could to get us a good price on our new vehicle. We walked away happy customers.

midgette victoria

Sep 14, 2013

I felt Paul was great!!!!!!! Paul got in touch with me quickly from receiving internet request. He made appt. and i was out in less than three hour.

janetmccabe2013

Aug 28, 2013

Brett was awesome! Have been a Mercedes consumer, last 7 cars. Going forward will never have anything but a Toyota!! Thanks, Brett for the awesome customer service. You explained all the features and benefits of owning/leasing a Toyota and you sold me!! Love my new car!!

earldelmastro

Aug 27, 2013

Salesperson was very knowledgeable and courteous. He worked with us on establishing a sales price that was agreeable to both parties. We just contacted our insurance company and were informed that Mr. Emmers had not contacted them regarding our new vehicle. He had indicated he would do this on Monday, and today is Tuesday. He also told us to come by on Monday morning for any questions we may have had on the new vehicle; however he was not at work. While we understand that situations arise that may be beyond his control he could have called us at home to let us know when he would be available. We drove all the way from home to the dealership (apprx 20 miles RT) and did not get answers to our questions regarding the vehicle's navigation system.

jpl1717

Aug 27, 2013

friendly staff I've ever had the pleasure of working with. It was fast and easy I had my car same day. And it was for the right price!

cam9

Aug 27, 2013

We went to the New Bern Toyota dealership looking for a used car to replace our Jaguar which we had sold to our son for one dollar. We met Tommy Jones on the lot where he was working. He impressed my wife and I for his friendliness and efficiency. He also impressed us with what he was not: rude, pushy, disdainful, or rushed. We did not see what we had in mind as it had been sold the day before; so we left. I did further research on the internet looking at both used and new vehicles. We decided that we could obtain what we wished by buying a year end model. We called Tommy and set up an appointment. While we were not in a rush, we felt we could continue our investigation and had plenty of time before the new model year. We were again positively impressed with Tommy. He is friendly, knowledgeable of his products, a listener, customer oriented, and unrushed. Needless to say he produced a deal which satisfied both of us. We closed the deal that day. Tommy, then showed us what a pro he was by taking care of the registration and insurance. The piece de resistance was to deliver the car to our house before we had returned home. If all the employes of the dealership are as professional and good as Tommy, the dealership ranks among the best we have ever dealt with in buying over 12 cars. He made the buying experience a pleasure and not a hassle.

oshie

Aug 26, 2013

Bob Gantert was the salesman that assisted us in our purchase of a new Toyota. He was very informative when we went for a test drive...he pointed out many of the new safety features and told us of the overall reliability of the Toyota products. We would freely give Mr. Gantert's name to a prospective customer.Thank you

whpryor

Aug 19, 2013

We were contacted by email and telephone prior to our visit. We were welcomed on arrival at the dealership. We were interested in purchasing an Avalon and discussed our preferences for specific model, color and options with the salesman. A suitable car was in stock and the salesman demonstrated features of the car and provided a test drive. We were introduced to a member of the service department. The salesman briefly discussed price with us and introduced a member of the business department. We discussed prices on the new car and our trade-in. We agreed on prices for each and documentation for registering the car was completed. We were asked about financing the automobile and assistance with transfer of the insurance but declined both. Our personal gear was transferred rom the old car to the new and we took possession. We were given telephone numbers to call if we had questions. The salesman and other staff were friendly, thorough and efficient throughout.

hangnail

Aug 15, 2013

We found the vehicle by driving passed on the highway. When the salesman approached us he was not pushy or manipulative. He offered information and allowed us time to make our decisions without pressure. The vehicle was clean and ready for sale. The salesman, Michael Moore was professional, friendly, and sincere, unlike my previous experiences with car salesmen, We felt he was honest and interested in our opinion about the vehicle. He did not try to convince us of anything rather he was factual and understanding. The financing was well handled but as usual a lengthy process. They took care of all the details efficiently. We returned at a later date to pick up the license plate. It couldn't have been easier. We have been very satisfied with our used vehicle. But the best part of our experience was the car salesman, Michael Moore. Now how often can you say that.

katznkwilts

Aug 14, 2013

Visited the local Toyota dealership yesterday and purchased a new Camry (our third Toyota). Paul Stokes was so easy to work with.. He provided us with great service and worked hard to find exactly the right car for us.. He was very friendly and eager to see that we were satisfied with our car purchase experience. It was the easiest car purchase I have ever experienced. So nice to drive away having enjoyed the whole process. Paul deserves all the credit for this. I have already recommended to other family membersthat they go out to Toyota and speak with Paul about buying a new car. He is a wonderful asset for Toyota. He certainly saw to it that we were smiling when we drove away.

fhatten

Aug 13, 2013

Overall, our experience with Toyota of New Bern was very positive. We ended up finding and purchasing a vehicle we had been talking about for a few months. The staff acted in a friendly and professional manner. We would recommend your dealership to family and friends.Frank and Deb

onafrolled

Aug 7, 2013

In dealing with the salespeople, I assumed that they would be forthcoming in giving me the best price possible, particularly since I am a new customer. I gave them my information on a car at a different dealer including the price, and they provided what I thought was a similar vehicle. It was not and the result is I overpaid by about $1000.

maitte21

Aug 7, 2013

I went to toyota to get a new car. I talked to gray and set up an appointment. He was really nice showed me the car i wanted and i was in love with it. i told him my budget and he said he can work something out. The only thing i didnt like about the car was the color. Gray told me since it was the last one and a new one wouldnt be in for a while he can give me a discount. i thought discount, great, ill learn to love it. Then he said id get the military discount so im my head im thinking discounts discounts discounts. I tol dhim my budget in the beginning and when it got to paperwork time he came back about 3 times with an amount that was way higher than my budget. i mean i could still afford it but i was going to be tight. i was so into the car i had my fussy son with me i trusted him. he never really told me the real price id be paying. Weeks later when i finally decided to look at the receipts i noticed im going to be paying soo much for the next couple of years. I analyzed numbers more and i didnt get ripped off per say but with all the discounts and rebates i was told it was going to get i feel like i did. I am now living paycheck to paycheck. I am not blaming anybody but i definately feel like i got cheated. I dont think he was a good salesperson ive been to other dealers trying to trade my car and they were all definately better they tried to find something that worked for me and my budget. They didnt know about my trade in. It was basically the worst mistake ive ever made going to toyota of new bern.

matthenry

Aug 3, 2013

We felt very comfortable going to Toyota of New Bern to purchase a new vehicle. In fact we have now purchased two new vehicles from this dealer. Gray was exceptional with helping us find the right truck. He was very knowledgeable and laid back. We never felt pressured at all and the negotiation was painless. I highly recommend Toyota of New Bern.

kacynwillis

Aug 2, 2013

This dealership is amazing. They were willing to work with me on what I could afford as a monthly payment and we took it from there. They exceeded my expectation in every way. I headed out to get a Honda and they have made me fall in love with Toyota! They were friendly and made sure I left happy with every decision I made.

mccluress

Aug 2, 2013

I went to the dealership with almost unattainable expectations. Paul worked very hard and diligently to get the deal done. I was pleasantly surprised that they were able to meet almost every request I was asking. Paul Stokes was very knowledgeable about the Prius and answered any questions I had on the spot. He was energetic and a pleasure to work with. I would definitely request to do my business with him again in the future. Overall, the visit lasted just over an hour and I walked out with a new car. By far the best experience I have ever had buying a new car.

jkhildebrandt

Aug 2, 2013

I had a great experience at Toyota of New Bern recently. We arrived at the dealership and I was asked if I needed help very shortly after arriving. Although Gray was with another customer, another sales associate was assigned and showed my wife and I the cars that we were interested in. He was knowledgable about the Subaru brand and answered all of our questions. Doug and everyone we interacted with were very efficient and professional. I was directed to your dealership through the USAA car buying service as a perferred dealer. I tend to want to avoid dealerships due to the potential for high pressure tactics but at Toyota of New Bern the experience was not high pressured which I appreciated - thanks guys :-) Although I really had my eye on the "historic" silver Subaru (I found out later that my wife's brother in law went surfing with his neighbor in that very car) I think the 2013 Outback was a more worry-free choice for long trips. Thanks again for your help on my latest car purchase - I would recommend your dealership without reservation (and most likely will!)John Hildebrandt

wendydal

Jul 30, 2013

Tyler was very enthusiastic and he provided excellent service and information, even though it was late on a Saturday evening! He was able to provide information on the brand that we were not familiar with, the history of the vehicle and extra information that made us extremely comfortable with our purchase. We have purchased from this dealer in the past and were very satisfied with that experience as well.

kmleahy

Jul 30, 2013

Worked with Bruce through email about the vehicle my husband and I were interested in. Responses were prompt and all information was provided when asked. Met at requested time and dealership folks stayed after normal closing hours to finish our transaction. Thanks to them for their flexibility.

covecity1

Jul 23, 2013

My name is Benjamin F. Grady, I recently purchased a Subaru Cross Trek. Paul Stokes is my salesperson, he was very knowledgeable and informed about the product. He was very courteous and professional, especially to my family when they arrived. I feel he went above and beyond in making my experience at purchasing a new car. He introduced me to some of the key people I will need as I continue to use the dealership, for example an oil change. He gave me a tour of the facility, in which that was very helpful. I have already recommended to two of my friends to ask for him by name. I'm sure all of the sales staff are of the same high caliber as he is!

PAWS4ME

Jul 21, 2013

I am a long time Toyota owner and a returning satisfied customer to Toyota of New Bern. I drive from Jacksonville because I have had negative experiences with Stevenson car dealerships and that seems to be all we have in Jacksonville. Two years ago I traded in my Avalon that I drove for 12 years and purchased a RAV4 from Toyota of New Bern. I was very pleased with the maintenance service and the atmosphere there of "Team Toyota".....so, when the tires gave out it was easy to return there to solve that problem....I had not intended to buy a whole new car but, they worked hard to make me an offer I couldn't refuse:-))......I am thrilled with my new purchase and look forward to visiting when it is time for regular maintenance.......EVERYONE there makes you feel welcome and like 'family'....GO TOYOTA RAV4 !!!

Jollyandbrody

Jul 19, 2013

I am unhappy with my decision. The salesperson was nice but I felt very rushed to make a decision and was talked out of options that were on my list of needs. I also spent more than I wanted. I know that is most dealers but this is my first experience with Toyota and I was hoping to be a return customer.

arhargett

Jul 19, 2013

This is my third Highlanders purchaseall from Toyota of New Bern. I have always been very pleased with the purchase and service I have received on my automobiles. I was especially pleased with this last purchase. Paul Stokes, the salesman, went the extra mile to make my trade-in a most pleasant experience. Up to the date of trading my 2012 Highlander, I had not considered replacing it. I saw the 125% trade in value online the morning that I was bringing my 2012 in for routine service. I spoke to Paul about it. Through his efforts the rest is historyI left with a 2013 Highlander. Long story short, I am 100% satisfied with the purchased of my 2013 Highlander!

Bakus1

Jul 18, 2013

Bob Gantert made my new car buying experience a pleasure. His expertise and calming demeanor made what could have been a stressful interaction into a very pleasant experience. I felt I could trust what he said and that I would get a fair deal from Toyota of New Bern. I am very pleased with my new RAV4 and he worked diligently to find the vehicle with all the options I wanted. But mostly I was very impressed with his pleasant personality and I feel he will be there to help me with any questions or problems that arise with my car in years to come. He is a great asset to Toyota of New Bern!

Vtwhip01

Jul 17, 2013

First time experience at New Bern Toyota. Michael met us as we exited our car. He asked how are we doing today, and how can I be of service. He patiently showed my wife and I the many models of toyotas that we may have been interested in since we were not sure. He was very knowledgable about features of all of the models. We were very impressed with his sales knowledge of the Prius that we were interested in. We ended up with a new Camry and are very happy with our experience.Bill & Sheri Whipple

robmarmurphy

Jul 17, 2013

This is the second Toyota we have purchased. Working with Michael Moore has been a pleasure. He is very polite and very informative on Toyota vehicles.

TerriRobert

Jul 16, 2013

We went in to look at a SUV. Paul was extremely helpful and knowledgeable.We told him we were in a hurry and he did a good job of taking care of us. He was very friendly.The whole experience was nice. I have been to several dealerships before and kind of dreaded coming in and haggling for a vehicle. They were very good at what they do and didn't have to haggle at all. They were very straightforward. We will be coming back and sending other family members here.

JohnathanMaxey

Jul 3, 2013

Paul did an amazing job of showing my wife and I our new Subaru Forrester. He was patient with our questions about the car as well as with our questions regarding the purchasing process (this was our 1st new car after all). His knowledge of our specific vehicle, as well as the other competing vehicle models, impressed us and made us feel comfortable with our purchase. While waiting on the financing department Paul ushered us coffee and water. He even gave us an inviting tour of the dealership.I will surely be recommending Toyota of Newbern amongst my network of friends and refer them to Paul.Daniel and Amy - Happy Subaru Owners!

Amber Frazier

Jul 2, 2013

Awesome experience!!!Left with exactly what I went there for a "brand new"car.It was fast,they were very professional,friendly,and attentive to me and my family's wants.Our salesman did everything top notch for us.He was outstanding!!!Me and my Husband left there very very happy customers :)

Jim546

Jul 2, 2013

This is the third car that we have purchased from Toyota of New Bern and we have never been disappointed with the process. Our extended family has four other Toyota of New Bern vehicles. We trust Toyota of New Bern. We think that speaks for itself. Thanks to some prior internet research, we knew that we wanted a Prius V. The test drive, negotiating the price of the car, and the value of our trade in, all seemed quite straightforward. The only time that we felt a little rushed was actually taking delivery of the new car. We expected to have some time at home, both to arrange for the payment, and to go through our Camry and make sure that all of our personal items had been removed, before making the exchange. The dealership was very helpful in both cases but older people need a little more time to adjust to these types of changes. Our salesperson, Brett Emmers was very easy to talk to and answered all of our questions. Even days after we had purchased our new Prius, Brett was still willing to help us with some of the computer programing necessary for the telephone system in the new Prius. Thank all of you for your service.Sincerely, Jim and Ginny Gray

ccellis

Jul 2, 2013

My experience at Toyota of New Bern was beyond my expectations. We came in looking to lower our payments and had a lot of negative equity. Paul Stokes said he could help us out. I was skeptical going into the appointment that they would be able to help. Paul and the rest of the team at Toyota of New Bern were exceptional They took the time to sit down with us and discuss the options available and show us multiple cars. I am not new to the car buying experience, but this was by far the best experience I have ever had. I never felt pressured into anything, all the way down to the finance manager offering add-ons. Every one we dealt with was extremely enthusiastic and honest with us. This is the first time I have ever left a dealership without later feeling like I was taken advantage of. I appreciate all they did and look forward to exceptional service in the future.

snchapman

Jul 1, 2013

The selling of my 2013 was a easy transition Mike Moore to the Loan officer was very knowledgeable and I would recommend as many people as I can to this dealership.

01mckenna

Jun 29, 2013

Second Camry we have purchased from Toyota of New Bern and Michael Moore is the greatest. Great service and friendly staff. No hassle with pricing and paperwork.

pammies

Jun 29, 2013

I have bought 2 vehicles from Toyota of New Bern and Gray Beasley helped me both times. Pretty much a hassle free process & I have been very pleased dealing with this dealership. I highly recommend Toyota of New Bern & of course, Gray Beasley!

Ekohkemper

Jun 27, 2013

The whole car buying experience was great. Gary Beasley was a pleasure to do business with. My needs were met, concerns addressed and the folks at the dealership went out of their way to work with me in getting what I wanted. I definitely recommend this dealership and Gary Beasley to others.

tntstout

Jun 27, 2013

Excellent service I would definitely recommend this dealership to my friends. Tommy was extremely knowledgeable and he kept our needs mind whebee conducted the deal.

mutdogus

Jun 27, 2013

The sales staff and management were very friendly, and accomodated my every wish. We were quickly able to come to a mutually equitable price based off of open communication with our expectations. I will defenitely keep this dealership in mind for my next vehicle purchase.

Abj1212

Jun 22, 2013

The sales experience was easy and to the point of what the trade would be and the sale of the new car. Not a lot of back and forth which made the sales easy. Easy to do business with again in the future.Alan Joyner

smoovie

Jun 18, 2013

Bruce was great, and very personable! My buying experience went extremely smooth, and I will definitely send people to Toyota of New Bern when they are looking for a vehicle. I will be returning there to get my new car serviced there as well.Thanks for the fantastic experience everyone!

allison4

Jun 7, 2013

Everyone at the dealership was very friendly and helped us out with our car buying experience. I got a Toyota Corolla LE and love it!! I would recommend this dealership to anyone.

lvick

Jun 7, 2013

My experience with Toyota Dealership of New Bern has always been excellent as I have purchased and leased from the Dealership for many years. My Salesman, Bob Gantert, was very experienced. His knowledge of the Toyota vehicles and of how he used his experience in putting the customer in the right vehicle was very much appreciated by me and I am sure with all the customers who come in contact with Bob. The experience of going through the process of purchasing my new Camry with Bob was very smooth, professional and he put me at ease from the moment I met him. I also want to thank the finance department personel for making the process easy and pleasant as well. As always I felt the Toyota Dealership and my Salesman, Bob rolled out the red carpet for me and treated me as well as any customer could ever hope for in going through the process of purchasing a vehicle. I will always be a customer of Toyota of New Bern and I will always recommend purchasing a vehicle from them to everyone I know.

Karmekarten

Jun 3, 2013

Definitely a good experience overall. Salesmen were very helpful and the process was quick and painless. Prices were competitive. I feel quite satisfied with my certified pre-owned corolla.

gwenhazel

May 30, 2013

The price I was quoted for a car I was interested in was listed at a considerable amount Less on the website. When I called to talk with the sales manager about the discrepancy his answer to my question about it was "I don't know." It seemed to me he (the sales manager) wasn't interested in listening to me since I had not actually bought the vehicle, he was talking to people in the background and kept saying "I don't know what to tell you." He did not seem to fazed by me saying he'd lost a customer either. *If* I *had* bought the vehicle and found listed for $2,000 LESS on the site that I was quote (and had agreed to pay) he'd've gotten more than a polite phone call from me. Needless to write, I am not impressed at all.I don't think Toyota is going to be much impressed about this, either.

Aab189

May 30, 2013

I had a very positive experience with Brett Emmers. Brett was professional, knowledgeable, and trustworthy. He exceeded my expectations in every aspect. I would recommend Brett Emmers to anyone.

robinc4959

May 29, 2013

Over all I was very pleased with the service that was extended to me. I was picked up and taken to the dealership(which I have never heard of being done). The salesman was very pleasant and friendly when dealing with me.

melodycephus

May 29, 2013

Mr. Beasley is an out standing sales person. I do not believe we would have purchased a car that day if not for his experience and salesmanship. We always would like to get a better price, but he was able to put us in the car we wanted at a price we could do.

weimaraner

May 28, 2013

This is my 4th car purchased from this dealer. They are very friendly and will work with you to arrive at a fair price.Their allowance for a trade in is outstanding. In particular, the salesman,Paul Stokes is an honest person and appears to really enjoy his work. He does not pressure you and always gives you as much time as you need.

marienelson

May 23, 2013

i found the sales team and finance department to be very friendly and they worked hard to meet the payment amount that I could afford. The dealership is always spotless and they try hard to accomadate you in any way they can. This is my 2nd car that I have bought from them and my son has also bought a vehicle there.

tompayne

May 20, 2013

I originally came to Toyota of New Bern for service, and after having a conversation with Michael Moore in the waiting room, I knew that if I came back for anything else, I would contact him. Although he was not part of the service situation, which was excellent for my Scion, he represented Toyota of New Bern and Toyota with the best of service. His ability to talk about his product generated a sense of loyalty to him and his product that caused me to visit again for a lease of a RAV4. What more can I say, he made the sale! Would I come back? The answer is definitely yes.

cfmayo

May 20, 2013

Great experience. Paul is a great guy and a pleasure to work with. I would highly recommend New Bern Toyota. Overall I am highly satisfied.

Jerry24

May 15, 2013

Paul was very helpful and knowledgeable while road testing and efficient with paper work so we were able drive our new vehicle home that day.

lorigdavis

May 6, 2013

I came to get an oil change on my 2011 Camry and just wanted to check out the sport model's prices as I had recently rented one for 2 weeks and loved it. I was curious about the price difference and Michael was SWIFT to take me for a test drive. I told him that he didn't need to sell me because I was already a fan, just make the #s right. He was unable to finish the deal due to an appointment, so Tommy took over and was able to make the #s match with what I was thinking. From start to finish it took 3 hours. I would have liked that to have been a bit shorter, but overall I was pleased with the attention and service. I have owned one used Corolla and now 4 new Camry's. I waiting for my free one.

JasonBFT

May 6, 2013

Toyota of New Bern was flawless to work with. I had planned on buying in early May, so I visited the dealership in late March to see what model of Tacoma I wanted. After I decided on which model I wanted I just had to wait. In late April I contacted Gray Beasley and told him what I wanted. He was straight forward and didn't mess around. It just so happened that a model very close to what I wanted was on the lot. I made an appointment with him and went back to the dealership on May 2nd. Upon my arrival I was given a very friendly greeting and had some coffee, then Gray came out to speak with me. He and Bob showed me the truck and Bob took me on a test drive. I knew I wanted the truck after driving about 100 yards. After the test drive and the estimate on my trade in, the process was smooth as could be. There was no haggling as the sales price I was given on the truck was way below what I expected to pay. Bob made the whole process fly by and then handed me over to Jason to finish off the paperwork. Jason was very polite and professional, especially in explaining the extended warranty to me. The extended warranty is an awesome value and lasts a lot longer than I thought it would. I had my truck for 14 years and I have never bought a brand new vehicle. I am very happy that I chose Toyota of New Bern to purchase my first brand new truck. They treated me like I was family and I appreciate that very much. I will definitely recommend Toyota of New Bern to anyone. When it comes time, I will definitely purchase from them again.

GenevieveP

May 1, 2013

Jason facilitated the purchase of my first car. I couldn't have been more pleased! He is a GEM! I will tell everyone about Toyota of New Bern!

cjrobinso

Apr 30, 2013

BUYER BEWARE...management very unprofessional in dealing with misunderstanding regarding lease termination. Very friendly when in the "selling" mode, but very unprofessional after sale is finalized. Read EVERYTHING closely...do not rely on verbal communications.

deserteod1

Apr 22, 2013

The price was fair, I got what I needed for my trade-in and everything went very smoothly. Got the truck that I wanted as well. Overall, it was relatively easy to purchase a new vehicle because things were very straightforward regarding price, trade-in and the small amount of negotiation that was had. If purchasing another Toyota in the future, I would return if in the area and would recommend the dealer to others for their Toyota purchase.

AbusedCustomer99

Apr 18, 2013

Not long ago, I brought in my Tundra for service and a Road Force balance. On checking out, I was told that 2 of my 4 tires wouldn't balance correctly, despite paying more than $90 for that component of the service. I was displeased, to say the least, and wrote about my experience through DealerRater.That evening, I was contacted by the general manager, Mark Genereux, who claimed that he wanted to ameliorate my feelings. By doing so, he only made things worse as the conversation soon spiraled downhill. I found him to be rude, arrogant, and contentious. The first rule of customer satisfaction is "Don't tick off the customer," so in that, he failed horribly.At issue was the balance job. My Tundra drove worse than before I had brought it in. Genereux claimed that the tech told him, "my tires were old and wore out [sic]." I bounced down the road for a few days considering that possibility.I shopped around for new tires at several places. All of them told me that I don't need new tires, and, in fact, they look quite good. As it turns out, there was only a bit of tread wear, and they were certainly not "wore out." I went back to one of these places for a standard balance and... guess what?... the truck is driving very smoothly now, on tires that will likely last another 25-30K miles.When I combine my recent service experience with earlier horrid experiences with sales at Toyota of New Bern, I cannot recommend them at all. In fact, I think it's the rudest, most incompetent car dealership I've ever encountered. I'll go back to what I had been doing for years: Driving to Kinston to a dealership that respects its customers. How ToNB stays in business is beyond me.

JimFieser

Apr 11, 2013

We were very impresed with Paul Stokes with his thoroughness in regard to assisting us in describing the features, differences, and capabilities of the various Corolla models. We feel that we got a fair price for our Camry trade-in and were especially pleased with the final negotiated price of our beautiful new gold Corolla LE. As a result, we cancelled our plans to also go to the Toyota dealership in Greenville, and made the purchase at Toyota of New Bern, NC Thanks to Paul Stokes and the dealership staff. I would like to express my total disgust with this form. I have done it four times and it won't accept. I have no intention of puting my name, etc. in any social media.

ezhenderson94

Apr 1, 2013

As a ultimately satisfied customer, I gave the ratings wishing to push it to 10 out of 5! Service was Excellent! Definetly looking forward to purchasing products from the Toyota Of New Bern Dealership. Thanks to Bob as well as Jason, I am a very VERY VERY proud owner of a Used Toyota. A used toyota with excellent care in excellent condition. I HIGHLY recommend Toyota OF New Bern to my co-workers, friends, family, everyone I conversate with who are interested in buying a vehicle. Thanks for all you guys do! Much appreciated!

vfburgess

Mar 24, 2013

Salesman was knowledgeable about the vehicle, everyone was friendly and eager to work with us on price. They seemed sincere in wanting our business . Especially liked the dealership policy of free service .

htaylor136

Mar 11, 2013

My wife had purchased a 2012 Forester from Bruce Smith and it was a great experience in and out the door. So when I decided to replace my truck I called Bruce.(I got his contact information from a birthday card Bruce recently sent my wife.) I asked for an out the door price which he gave and it was very fair. I wanted a specific color which was being delivered to the Greenville store and I asked if it was possible to trade one of New Bern's incoming Foresters for the color I requested.Bruce said he could and that the car would be in Friday.He called on Thursday to let me know the car would be in later that afternoon. I picked it up. The paperwork was done in a timely fashion with no hassle at all.I was given a tour of the facility and Bruce walked me through the Forester's set up. This was much appreciated. All in all both purchases were painless and I will highly recommend Subaru of New Bern and especially Bruce.

wjmchale

Mar 11, 2013

Bob was very friendly and accomodating. We have been very satisfied with the service we have had performed on our previous vehicle at the dealership. I would recommend Bob and the Toyota of New Bern Dealership to anyone interested in buying a new vehicle.

ngillikin111449

Mar 6, 2013

This was a very interesting experience.Paul was full of energy and very friendly.I told him what I was looking for and he helped me get the best deal that could be offered.I will go back again and refer him to all my fellow workers and friends. Nora Gillikin

flowers5

Feb 28, 2013

Bruce Smith was very friendly and courteous. He showed us the cars we were interested in and did not pressure us to buy. He pointed out the good points of each car and answered all of our questions. On a scale of 1 - 10, I would give Bruce a 10. I love my new Prius.Sincerely, Sally CornfordThe dealership is great, but I don't like having to log into any other account.

christie72

Feb 24, 2013

Yesterday my husband and I went into Toyota-Subaru to just look at new Camarys...We worked with Paul Stokes and I can say that from start to finish "WOW"...He walked us through each step of looking, to getting the price we wanted to showing us around the building, so at later dates(oil change and other services) we would know where to go, who to ask for and what steps were needed.....His customer service was ABOVE and beyond other experiences we have had in buying vehicles!!!Thank you Paul, for making us feel like we mattered to you>>WE will see you again!!!!!!!!!!!!

wolfpackMSP

Feb 22, 2013

I requested additional information about a Toyota Highlander. I requested the additional information because there was only a picture of a steering wheel on the website. Why list the vehicle on the internet if you are not going to post pictures of it? I would have preferred not to speak with anyone, looked at the pictures and moved on. Instead, I had to enter my info and request pictures. I was contacted by Paul Stokes (multiple times) who left me voicemails requesting a call back. I had been busy and was not able to respond for a day or two. He called again today and when I called back he was not available so I left a message for a return call. When he called back I found quite possibly the rudest sales person I have ever encountered. I am a professional sales person and deal in B2B sales. I have to overcome competition in different markets and in different states on a daily basis. We discussed that I was in the process of selling my 2011 Toyota Tundra and that I intended to buy "2" yes "2" vehicles.I advised that I was just in the beginning stages of my car search, and when I began to ask questions about a specific vehicle he countered with questions never answering my own and with an extremely rude attitude. I continued to explain that I was located out of town and was shopping for a vehicle for my wife. I advised that I had found comparable vehicles in VA and charlotte. He proceeded to tell me that it was bad enough that he had to compete with dealerships in neighboring counties but to have to compete across state lines was ridiculous. He followed that by stating that if I wanted to drive to Arkansas to buy a vehicle more power to me. I have to say, you are a horrible excuse for a salesman, and it is time to wake up and step into the 21st century. The internet is real and people use it. We research purchases and want our money to go as far as possible. You may not want to argue over $100 but its my $100 and I will spend it where I want. I do not owe it to you, you my friend have to earn my $100. I find it hard to believe that you sell 17 cars a month with the condescending and pretentious attitude that I got. I can guarantee that I will pay more for a vehicle before I will ever step foot on that dealership. I can only hope that the owners don't not know that these types of interactions are taking place at their establishment, because if they condone it, they deserve reviews like this.

Nash1345

Feb 22, 2013

Great service. Worked to get us a good deal on car and payment options. Would recommend and will go back when comes time to get another car.

hoppopchop

Feb 20, 2013

My experience at Toyota of New Bern was the best experience I've ever had at any dealership I've ever purchased a vehicle from. Paul Stokes contacted me once I made an inquiry online and we agreed on a day and time for me to visit your facility. When I arrived, Paul met me at the door and from that moment until the sale was complete, he was professional, yet peronable. I described to him why I was there and what I was looking for and he knew exactly where to start. We test drove a Corolla S model once he demonstrated all the features the vehicle had. Once we got back to the dealership, he realized that I was looking very hard at the Corolla S showroom floor model so we started the process with that vehicle. From the very beginning, I let Paul know that I was also considering the Dodge Dart as well. So once I finished getting the offer from Toyota of New Bern, I was gonna visit the local Dodge dealer and inquire about the Dodge Dart. Although Paul and Erin tried digilenty to talk me out of it and to go ahead and take the Corolla, I promised my wife and son that I would compare the two before making the purchase. I left Toyota of New Bern and drove straight to the Dodge dealership. I did test drive one of the Darts and I quickly made my mind up that the Corolla was superior and the price was better as well. Just as I was leaving the Dodge dealership, Paul called me and I told him that I was on my way back in to sign the paperwork. They were very fast and efficient once I returned. The finance manager was very thorough and expidited the process. To top off the experience, they delivered my new vehicle to my home in Greenville NC and the two gentlemen that delivered it were very friendly too. This dealership is very impressive and I look forward to dealing with them in the future. I will refer my friends to Paul Stokes at Toyota of New Bern.Sincerely,Ross Simmons

arthurrlevey

Feb 14, 2013

Took 2011 Camry Hybrid in for for inspection and routine service.Decided to look at 2013 Avalon Hybrid while waiting. Ended up drivinghome in new car. Trade in allowance was fair and pricing of newvehicle was so aggressive that combined with competent salesmanship,we simply couldn't resist. My wife and I are extremely pleased with the car and the dealership.Arthur R Levey

ahorrell1262

Feb 11, 2013

We had a great experience and Erin was very knowledgeable about the camry and all the options. The transaction was fast and financing was what I expected. Erin was very freindly and professional and would recommend others to buy from him. The overall experience with the team at the dealership was great. Will consider this dealership the next time.

joelinggi

Feb 2, 2013

Mr. Daniel Eason and his staff are the most trusted and professional group of service representatives in the industry. For this reason, I have had all service both scheduled and unscheduled maintenance performed at Toyota of New Bern. I highly recommend this dealership to anyone. Outstanding professionalism is displayed by the service department with every visit!

momofia

Dec 26, 2012

This dealership is completely crooked. I was looking to possiblely downsize from my 09 Highlander to a Camry with consideration that I am a family of five. I was told by the salesman that if it did not fit my family I would be able to come back the next morning. I returned and told him this car was not going to work for my family and needed my highlander back, not only did they not return my perfectly good Highlander, they ended up replacing newly purchased Camry with a 2013 Highlander model that had none of the items they promised. They were supposed to honor my 15500 trade in with incentives that made equaled my trade value of 18000. It seems if all they cared about is making money off my trade. I never saw the remaining incentives and when I asked all managers, Marc, Chuck, and Jason were extremely rude and Paul played as if he was an innocence victim. Marc told me I needed to puchase my incentives on my own after the transaction. How these people stay in buisness is unbelievable. I was held on three consecutive days for a min of three to two hours while they made excuse after excuse. They did not honor thier word and if you ask me my opinion...they are nothing but trash. I have been buying Toyota's for 10 years and have NEVER been treated so poorly. Do not buy from them. Take the drive to Massy in Kinston. They give Toyota a bad name. I have notified Toyota corporation and filed a complaint. They told me to rate them "poor" on the survey when it is mailed to me. It will hurt thier awards and bonuses.

Csdrap

Dec 15, 2012

My husband and I recently purchased a car there. I was trading on my 2007 rav 4 for a new car that was on perfect condition. We were not on the market because we needed a new car but because we WANTED a new car. We told our salesmen that we just wanted to look and get some pricing. We were there for three hours!!!!! We could not even leave because they had taken the keys to our vehicle when we allowed them to test drive it for pricing purposes. The only offered 10000 on the trade in and only offered the new car at msrp. My husband finally retrieved our keys and we left. The next morning they tried calling both my husband and I multiple times while we were at work. Telling us that they had made adjustments to the car and that they were willing to work with us. However, they were not willing when we returned a few days later to make the purchase. This dealership does not have the goal to sell cars. After we finally threatened to make the drive to another dealer we were able to get the car at a price we liked. But that was not the end of the awful customer service and poor business practice. A part of the deal was to title the car in Indiana which is where I reside. A week after our purchase we had not heard anything about getting the car registered and plated. When we called we were told that they were not going to allow us to title it in Indiana because I was on another car loan with my ex husband at the address I had given. I was not in fact on another car loan with an ex husband rather my baby brother who also lives in the same household. The dealership had gotten things all mixed up and had done the paperwork incorrectly and was just to lazy to fix their own mistakes!!!!! This was hands down the worst sales experience I've ever encountered.

shanda30

Nov 30, 2012

He was a great salesman, thats why i purchased me a 2012 camry with only 8 miles on. It is a very roomy car. And I really love it.

2012Camery

Sep 24, 2012

I stopped in this dealership to get a price on a new vehicle. I was upfront with Paul Stokes when I told him I was pricing New Bern and other dealers in the area and intended on buying before the end of the month. I simply asked him for his best price. He refused to give me a price and simply stated: " I sell 16 or 17 cars a month. I don't need customers who nickel and dime me over $100." then tried to hand me his card and walked off.I have no idea if the other salespeople there are that inconsiderate but how New Bern Toyota allows that type of attitude is beyond me. After this experience, I would rather pay more from another dealership than do business with New Bern Toyota and Paul Stokes.

bdmine

Aug 9, 2012

I'm surprised this dealership can stay in business when they apparently really don't want to sell vehicles! They started out by offering me the Manufacturers Suggested Retail Price (MSRP) on a 2012 Toyota Highlander Hybrid, to which I countered with the Edmunds.com True Market Value (TMV). It was clear to them that I had done my homework before my test drive. Instead of the TMV being the beginning of a negotiation, they completely shut me down, communications ended. Three other dealers indicate they might be able to deal at that price but I'm going to have to travel the distance to one of those dealerships to get the deal I want. Ridiculous! With their apparent bad reputation for automotive service, and now not even trying to negotiate new car sales, I would imagine that they would go bankrupt soon - at least I hope so!

SallyFields100

Apr 21, 2012

This is the worst dealership I ever had to deal with in 30 years. The lying, cheating, unfriendly crooked staff is unreal. The service manager takes the prize. I wouldnt trust this dealership for anything. I took my truck in for an oil change and while it was on the lift they told me that my water pump was leaking and it needed to be changed oh yeah and while the water pump was being changed I might as well change the timing belt. Total bill for repairs would have been over $1200 I told them just change the oil and give me back my keys. Held my keys hostage for 45 minutes while still trying to talk me into the repairs. I take great care of my truck I knew the water pump was not leaking. Its now been 8 months and 8000 miles and still no leak. UNREAL. I would never go back to them. Sooooo, Im traveling for the past month for work and my wife decides to take the truck to the dealership for an oil change about 4 weeks ago not realizing I wasnt ever going to use them again and once again after the oil was changed the service tech comes out and says there is a light on the dash and they ran a diagnostic test and one of the 2 catalytic converters was bad and it needed to be changed. Truck only has 85,000 miles on it. Once again, held my keys hostage while trying to talk my wife into the repairs. No lights were on when my wife brought the truck in. Simple fix I knew the catalytic converter wasnt bad, so I disconnected the battery and let the computer reset. Since then the light has been out for over a month, the truck is running great and nothing is wrong with the catalytic converter. Another $1100 bill they were trying to stick me for. I also know a few people in town who had the same issues as well as other issues with this dealership. THE WORST DEALERSHIP OF ALL TIME AND I WILL TAKE THE TIME TO LET AS MANY PEOPLE AS I CAN TO STAY FAR FAR AWAY FROM TOYOTA OF NEW BERN!!!

W2

Feb 14, 2012

This salesman tricked my 70 year old mother into cosigning for a vehicle loan that she absolutely did not want to do. As a result, I (her Power of Attorney) have spent days trying to get her name off the loan and to no avail. This unscrupulous and deceptive behavior will ultimately result in a default on the loan. It sickens me the length some salesmen will go to make a sale. The dealership's stance has been "too late, the deal has already been made." Now I am left to deal with the pending collections agents, bad credit, etc.Buyer Beware!

taco07

Oct 5, 2009

Before the final transaction was made I was told one thing and when it came to make a payment I was told something totally different. I tried to confirm it 4 times to make sure my payment method was fine and I was told it was but when it came to pay day they said they needed all of the money today. I had no problem paying all the money at one time with a check but don't you think they should have told me that to begin with. Then one of the employees was extremely rude to me after I confronted him that I was told something totally different. Also, it was such a hassle trying to get information because they said they would call me back and never would and I always found myself calling them back and there excuse was they were busy but every time I went there all I saw was people walking around not being busy. This business was also not organized at all. I delt with three different people and all three different people were giving me a different story. I felt like I was getting the runaround and when buying a $30,000 vehicle I feel that should not have happened. I see one of there saying on there website says, "If you are looking for a stree free buying experience then you are in the right place." Well I feel like I encountered too much stress after this.

pennylivingston

Aug 30, 2009

My mother bought a used Toyota 2 months ago and was told by Tommy Jones that she had a 90 day all inclusive warranty. Her battery went bad and they refuse to honor the "so-called" warrenty. We read her paperwork and there was no warranty; Tommy had lied to my mother and her son when she bought the car. In addition they made my 85 year old mother wait 3 hours and put in an overly expensive battery. Terribe dealership. They are too big for their britches. We will be spreading the word to everyone we know. My sister-in-law called concening the whole incident and management has not retuned the call!!!

dorisphipps

May 6, 2009

Have had my cars serviced (also purchased) since 2001. Am very impressed with all service employees, but especially Daniel E===, he is very personable, interested in your satisfaction with the service of this dealership. Also, my most recent service was handled by another young man, he recalled a phone call we had 2 years ago concerning my vehicle, and quoted my concerns at that time. I was impressed with him, I think his name was Keith, but I'm not sure.