Used Cars for Sale at Toyota of North Charlotte in Huntersville, NC

Lisa57

Nov 26, 2016

Janelle Harris was very helpful when financing my new Toyota! Randy Gibson was also very helpful during the sales transaction! I had a great experience this time and six years ago when I bought my daughter's Rav 4!

Petem

Nov 26, 2016

Everyone was very accommodating. They made it easy to upgrade from the car I originally went in to buy to my dream car. Thanks, guys and girls.

Bruhman

Nov 24, 2016

Sharp intelligent very knowledgeable in her financial acumen. The price and sales experience with Michael Brown and Vladimir were exceptional as well. I got a great price for the 2016 Prius and a fair price for my trade in as wellMike Foster

bluefsih1

Nov 23, 2016

David was organized, knowledgeable, fast, and very friendly. He had us in and out quickly. It was a please dealing with this employee and dealership.

Sduggins

Nov 21, 2016

I had no intentions to buy a new car Friday night. However, I did. The experience so very pleasant from start to finish. Victoria met us at the front door. She asked all the right questions, learned what I was after. She found exactly what I wanted. Thank you for listening!Next step. Negotiations. Worst part. That is where Brian came into play. He worked on pricing for me that I could not pass up. It only took two times to go back and forth before I accepted the offer. And what an offer. Brian and his team did not play around! Thank you Brian.Final step: David Watts. He had all my paperwork ready when I got back there. We signed everything in a matter of minutes. Very nice. Also, David, Victoria and Brian helped me changeover from my trade-in into my new car. Really good experience. I hope this review helps others. I do recommend Toyota of North Charlotte. Everyone made the experience pain free...you know what I mean when buying a car.Thank you for your kindnessS Duggins

Blue123

Nov 20, 2016

Me and Husband recently purchased a 2016 Corolla S Plus at Toyota North Charlotte. We was very pleased with the service we will recommend are friends and family member . We had the pleasure of working with Janelle Harris she was very helpful, took her time to explain things so that we could understand are purchased and was very niceThank you!

Chrissy L Tanner

Nov 18, 2016

I just wanna thank everyone that helped us at Toyota of North Charlotte I don't remember everyones name, but Janelle Harris in the finance department was great and got us through the paperwork! Thank you everyone that helped us for being so awesome.Thanks,Chrissy & Joshua Tanner

danimc

Nov 15, 2016

I recently purchased a new car at Toyota of North Charlotte. Tara greeted us as soon as we walked up the door and was eager to help any way she could. I then had the pleasure of working with Michael Brown, Janelle Harris, and Tara Moss and it was a very pleasant experience. Michael was very helpful and very nice. He was actually off the day that I went to pick my car up and he made sure to call me to make sure everything went smoothly and didn't have any problems. Janelle, was very helpful, took her time to explain things so I understood them and was extremely nice. She also followed up with an email to make sure things were great. This was the best car buying experience I've had. Great service!! Thank you so much!

Nicole0923

Nov 15, 2016

I purchased a 2016 Toyota Highlander from Toyota of North Charlotte. I usually dread the car buying experience due to past experiences at other dealerships BUT Randy Gibson & Marcus Purdy made this experience pleasant, uncomplicated, and swift from beginning to end. I am one happy girl! Thank you!

ttran70

Nov 12, 2016

My father has purchased three vehicles from Toyota of North Charlotte and he says that he receives the best service, especially with Michael Brown. He definitely tries his best to give you the best deals for you and your family. He is very patient and absolutely helpful. One of the greatest specialist there. Also, our finance specialist, David Watts was very kind and patient with us. He gave us great explanations of everything and was just great. Thank you, Michael and David, for a wonderful first experience of buying my first vehicle. It is a memorable experience and I cannot wait to return to these two lovely specialists.

Randy

Nov 12, 2016

Great job very happy in all areas friendly RandyGibson was great very happy the guy that showed me truck I think Will was guy not sure will be back

Dennis Boehmer

Nov 12, 2016

Taking my Toyota Tundra to Edwin Montalvo at Toyota of North Charlotte is carefree. I have been taking my vehicle to him for four years and am confident with him knowing that he is extremely thorough.If you ask for Edwin Montalvo when you take your vehicle to Toyota of North Charlotte you will notice immediately why I continue to be pleased every time I put my vehicle in his hands.

Erikamc

Nov 12, 2016

We came at a later time closer to closing time and everyone we dealt with was still very helpful, nice, and respectful. They were not pushy, or trying to rush out of the door. Like I said we were there till almost closing time. Janelle Harris, Michael Brown, and Tara Moss are the three I dealt with. I would highly recommend Toyota if North Charlotte to anyone looking to purchase a vehicle.

Germilina J Allen

Nov 11, 2016

Bret Rise, one of your Assistant Manager, has been very courteous and very helpful. He has the patience to explain to me what I need in my car.

Kglass32

Nov 11, 2016

I just brought a 2017 Corolla. Mike Brown, Westley Ashe, and David Watts were awesome! Mike Brown made sure I was taken care of and got me approved with everything I requested to be in range of!

rav4sbj

Nov 11, 2016

Eric Olsen assisted me during this and many previous visits to the service center. He has consistently provided me with top notched service and courtesy. The quality of his service reflects well on Toyota of North Charlotte.

Keith

Nov 10, 2016

Overall was an outstanding car buying experience. Thought trade in was a little low but still loved the North Charlotte Toyota staff! Great Great Great staff and would recommend them to anyone.

Billylee

Nov 10, 2016

Jerry is very friendly and professional, never seemed to tire of my wife changing her mind. I think he would have let her look at every car on the lot. Knows his way around.

John H

Nov 10, 2016

David Watts, Chris Supple and all staffs at Toyota of North Charlotte was very professional in handling the purchase transactions. Very Very Satisfied. Thank you all.

PamPower

Nov 8, 2016

I told my husband a need a car and want today. Since i knew a couple of people that bought their vehicles at Toyota of North Charlotte we stopped by even though it was late. Everyone down to the finance representative Janelle Harris were very courteous and helpful making sure we understood what we were signing. So that night I walked away with my 2015. Yay me!

Myra2017

Oct 31, 2016

Everyone we talked with was very friendly, helpful and genuinely interested in our satisfaction. Nolan, Matt A., and David Watts were great to work with!

Larry happy owner

Oct 30, 2016

I had the best experience by far of any other car deal I've had in my 47 years. From start to finish top shelf. The sales team greeted me warmly and made sure to answer any and all questions I had about the vehicle. They weren't pushy or aggressive just downright friendly. I felt like a family member. I would recommend this dealership to any and all car buyers

Ashby03

Oct 30, 2016

The experience my husband and I received was wonderful at the Toyota dealership. The way we were greeted and treated during the vehicle purchase. Shaderria Terry did an amazing job in the finance department.

Tacoma2017

Oct 28, 2016

All staff were friendly and polite. It was a much better experience than with other dealerships. Worth the drive from out of county. Tara was especially nice and helpful.

truckguy

Oct 28, 2016

I came in to drive a used truck I saw on line and I asked about some of their programs for the new vehicles. They had Sales person come out and explain everything that I needed to know. I never felt pushed into anything. Even made small talk in between talking about the trucks. Thank you Toyota of North CharlotteChad Duggins

Monkey31

Oct 27, 2016

Janelle was great to work with in purchasing my new car. She made me comfortable and I was in and out with the whole experience in 2hrs, not bad. I would recommend Toyota to anyone they will help you with your budget. Thank You.

Chris

Oct 27, 2016

The people at this dealership are great to work with -- absolutely painless experience from arrival to signing the final paperwork! Michael Brown and Janelle Harris were great to work with.

Jim35

Oct 26, 2016

As soon as I drove up a young gentleman was right there ready to assist me. He quickly got the information needed from my vehicle and escorted me inside the building. It took him a matter of seconds to pull up my account. He saw I brought breakfast with me (biscuit and coffee), and said if I needed more coffee with my breakfast to help my self. It was complimentary. The tables in the sitting area are a plus. We got the new Avalon at another dealership, but come to this dealership because of the clientele. This is why we come here.

Norman

Oct 26, 2016

Edwin montalvo was excellent in resolving all the issues with my tundra as well as with handling the insurance adjuster and rental car service. Can't beat a tundra nor service dept

Christie41

Oct 23, 2016

My experience was great! they where so nice to us. Could have not ask for better people to deal with! The experiment of this dealership was the best I ever dealt with. Thank you all so very much!

Loscamry

Oct 21, 2016

This was, hands down, the best experience I've had in purchasing an vehicle. Raphael, Darryl Nesbitt and Janelle Harris were awesome! Definitely a 5 Star experience. I highly recommend anyone to shop at Toyota of North Charlotte.

romo80

Oct 19, 2016

My experience was really great! I was able to meet the head manager in person. WOW! He came out of his office just to talk directly to me! It made my experience that much better. He took the time out of his business just to show that he was down to earth and approachable. I LOVE HIM!

tgraha32

Oct 19, 2016

I had an amazing experience here purchasing my 2017 Toyota Tacoma. Randy Gibson and David Watts continually went out of their way to make the whole deal very enjoyable. I would highly recommend this dealership and these people to anybody who would listen.

Muffin234

Oct 18, 2016

I Love my 2017 Camry se i would recommend Toyota of North Charlotte to anyone this is my 2nd time purchasing a car from here it get better everytime same saleperson awesome

Ladycee32

Oct 18, 2016

Drove from Raleigh to purchase my Toyota Camry XSE. We arrived around 2pm and was home by 6pm with the new car. Attention to detail is an understatement. They really do roll out the red carpet for their customers in every way. Thanks for making this car purchase a breeze!

Goodguy1

Oct 17, 2016

Easy trade in & purchase Janelle Harris in finance rocks the whole crew is boss. I will be purchasing more cars there in the future for sure

Ed Wallis

Oct 17, 2016

Lou was able to work me into the service schedule even though I had not given much notice. Lou has always been helpful and willing to work with me.

Charlesrwells

Oct 16, 2016

Purchased new 2016 RAV4. Everyone at the dealership was friendly and knowledgable. Staff were great at answering my questions throughout the process. Would highly recommend!

Marjorie Gayle

Oct 13, 2016

I purchased my 2016 Avalon from Toyota of North Charlotte, Michael Brown was my salesperson, he was very professional, easy to work with and very knowledgeable. He answered all questions I had about the car and service!!

toycam14

Oct 12, 2016

Greeted by Connor McCullough and very helpful and answered all my questions. customer service department was also very helpful. grandson enjoyed coloring while we waited for my car

Golfguy27

Oct 12, 2016

Lou Simmet was there to greet me when I pulled my car into the service area. Lou got the paperwork in order and got my car in for service almost immediately. As soon as my car was done being serviced, Lou came and got me so I could check out and be on my way. The overall time from check in until I checked out was very minimal and less than I expected.

talkin2talk

Oct 11, 2016

My husband and I enjoyed the way the dealership operates its sales floor. We found it to be a more enjoyable experience with this dealership because we were met by such a friendly person, Wesley, when we approached the lot. Wesley explained that he could show us any car we would like to see and take us on a test drive. Wesley explained that if we were interested in learning the details of purchasing a car, he would then connect us with a salesman. Wesley was so much fun and it was apparent that he enjoys his job. We already knew what two vehicles we were coming to see and Wesley provided us with all of the details of the cars. Working with the salesman provided a little more a challenge, but it was successful in the end. Salesmen are in such a bad predicament from the beginning because they appear to be the middle men of the car buying experience. We were firm with our max budget and after several stints of the salesmen going back and forth, we purchased a car. Please forgive me, but I have forgotten his name. He was extremely pleasant. We moved onto finance which was a very quick process partially due to our method of payment. Janelle was efficient with our documents as we had our 10 month old with us. (We didnt think we would be purchasing a car that day otherwise we would have been child-free.) Janelle showed me the set-up of the car and how to connect my Bluetooth etc. and was a delight to work with. The only downside to our experience was AFTER we left the lot. I called 3 times to inquire about my permanent tag. One call was 4 days prior to the expiration of my 30 day tag, and the other 2 times were after my tag expired. I spoke with Jordan who seemed to be annoyed by my call and I was annoyed that he was unable to answer my questions. He called back later to provide a more accurate response as to the whereabouts of my tag. Overall, it was a smooth process with a few bumps in the road.

ECP

Oct 5, 2016

Excellent service. Eric Olsen always does a very good job answering any questions I have and making sure the work is done in a timely manner.

Susan

Oct 5, 2016

First rate, Randy Gibson, Greg Gatewood and David Watts extremely professional, Appreciate all the time they spent with me and the wonderful deal I received! So happy I decided to go there and would not buy a Toyota anywhere else!

dj5410

Oct 4, 2016

Eric always looks out for me. Went in for a state inspection and he saw that I was real close to my next schedule maintenance and let me know. That saved me a trip.

Tim N

Oct 4, 2016

I went in with a price and vehicle in mind. I worked with a Great Team of Richard Braddock, Darryl Nesbitt & Janelle Harris. They provided Superior Customer service, and I left with a New Rav4 without the hassle of high pressure sales.I would highly recommend Toyota of North Charlotte when your in the market for a New or used Vehicle.

royjt

Sep 30, 2016

Paul and LKN Toyota have both been servicing my vehicles (Land Cruisers, Lexus, FJ's and even a Mazda CX5) since this location was opened. Paul assigned Edwin to me about 2 years ago and he has continued the fine service that I have experienced over the years. My children know to trust them as well with their vehicles.

Lee812

Sep 29, 2016

Our experiences in the Service Department with Eric Olsen are always excellent. Eric Olsen provides superior customer service and explains any problems or issues patiently and thoroughly. Great service department.

Sharon23

Sep 29, 2016

I've had my Highlander serviced here many times, everyone is friendly and helpful. Eric Olsen was our Service Rep for the 50,000 mile service. Very nice young man. I always trust North Lakes Toyota with my Hughlander.

Lexusguy34

Sep 29, 2016

Conner McCullough is the best service manager thus far he listens and takes good care of my car. I won't go if he is not working. I learned that from experience. He works hard to make sure you are in and out 100% satisfied. Thanks Conner, the entire team should be as good as you and Lauren.James Daniels

Jaychef1

Sep 28, 2016

The entire team at Toyota of North Charlotte made the experience of buying a new vehicle excellent. I couldn't be happier! I got the vehicle that I wanted, lower payments than I expected and it was stress free! Thank you Wil, Michael, and David for an excellent experience.

Lyns13

Sep 26, 2016

This was my first Toyota purchase, previously owned Honda automobiles, and the entire experience was good. I dealt with Will Griggs on the test drive, Brian Doyle in sales and Janelle Harris on paperwork. She assisted with getting me set up with Bluetooth on the new Highlander and assisted in transfer of license plate and installing of floor mats. I would recommend this dealership and the staff to others.

TDMills

Sep 23, 2016

I went to this dealership to lease my very first car - a 2016 Corolla - this past week. My mother & sister cosigned on a Rav4 earlier this summer, so I was already familiar with the process. Like other reviewers said, the employees work as a team and do a very good job of making sure that you get what you want and that you understand everything. They are extremely friendly, helpful and thoughtful. During this visit I knew I wanted to work with Matt Arenas (and would have left if he wasn't there), because he worked with my family members and is now like a family member to us...always there with a smile and a hug. Since he got promoted recently, I had my test drive with Tierra, who was very helpful and kind. As I said, this is my first car and I was very nervous about the test drive, but we talked and had a good laugh about it and before I knew it, it was over. I really appreciated that she wasn't pushy about what car I was interested in, but explained the differences between the 2016 and 2017 models and listened to what I wanted (the same way Matt was when I met him back in June).After going over the numbers with Matt (who took the time to explain the benefits of leasing and worked out an affordable deal), I met Janelle Harris. She was extremely thorough and patient with me & my insurance agent (I had to sign up for the first time and had questions for him and he was a little slow with the paperwork). Once everything was settled, she was very kind to walk me out to the car and help me set up my bluetooth and made sure I didn't have any other questions before I left.Everyone at this dealership is so easy to talk to and you feel like you're hanging out with friends and family instead of doing business, but at the same time they have an air of professionalism about them. I always thought that getting a car would be stressful and I'd have to watch out for any tricks or schemes, but they are very transparent about everything. I will definitely recommend them to anyone I know that's looking for a new car.

Tonya

Sep 23, 2016

We purchased a 2017 Toyota Tacoma 9/10/16. I was a little skeptical at first with so many people doing different jobs. We started out with Marcus, who took us on a test drive and explained the difference in the Tacoma packages then once we decided on the one we wanted he turned us over to Nicolette Glaspey which is when the negotiating began. She was determined to make us happy and get us the deal we wanted, once we agreed on that we went to the finance department with David Watts who made the final process very quick and in order. We were very pleased with our experience at Toyota of North Charlotte.

Dennis

Sep 22, 2016

When I first arrived, Gary told me it was a team approach. My guard was up. I envisioned a swarm of sales people pressuring me. Not the case. Gary showed us all the features of the Tacoma and explained everything. Took us for a test drive. Then turned us over to Jamie who explained all of the options for financing and was actually our liaison for negotiating. Once we agreed, David did all of the paper work and it was seamless. Each of them were experts in their areas and as a result, I fully understood all of the upgrades Toyota has made for 2017, I understood all of my finance options and the paperwork was seamless. It truly was a great team effort

Myfirst1

Sep 22, 2016

I did not meet Edwin turned my 4runner over to Scott but I was very satisfied with the work that was done and completed in a timely matter.

fberman

Sep 21, 2016

I have been using the Service Department here at Toyota of North Charlotte since 2007. The Service Managers at this location are always friendly, helpful and honest. Lou Simmet has been helping me this past year and I appreciate his help and attention. I will continue to utilize the service department here for the years to come.

Shermanesque

Sep 21, 2016

I've had my 2006 Avalon serviced at Toyota of North Charlotte for the last 10 years. My service rep there, Eric Olsen, always provides me with friendly, professional, and expert service. I recommend him highly. Thank you, Eric!

Wildwood74

Sep 21, 2016

Brett Rise was very helpful to me when I came in to Toyota of North Charlotte to replace my car remote key. He explained what needed to be done and how long it would take.

Myfirst1

Sep 20, 2016

Janelle Harris was very helpful. Took the time to explain everything step by step awesomeNicolette Glaspey did a great job in to talking me into the SR5 4 Runner. Enjoying the ride so far

Luna

Sep 19, 2016

Janelle Harris helped us with all the paper works.she was very thoughrough and clear in explaing things. We were very pleased with her. Thanks, Janelle

David & Cassie

Sep 18, 2016

Very friendly environment and people. Steve did a great job getting us what we wanted. Highly recommend North Charlotte location to anyone wanting a Toyota with great service.

Mer

Sep 18, 2016

They are nice and patience. they have good prices and extensive inventory. We definitely recommend this dealer. They gave us different option how to buy a car. The only think I can say is thank you.

L. Dennis

Sep 17, 2016

I just want to say thanks to Randy Gibson and Victoria Pham for such an excellent service during my visit to the dealership. Victoria was able to help me find the car and Randy was able to help me get my car finance despite my bad credit and high trade in balance. Randy made it happened. Thanks you so much.

cfranka

Sep 14, 2016

Bret Rise has supervised the servicing of my 2015 RAV4 from the beginning, and all the work has been done promptly and with Bret's personal interest in me as a valued customer. I will always return to Toyota of South Charlotte for service and, when the time comes, another car.

ShawnMelinda

Sep 14, 2016

Everyone was essentially to deal with, particularly David Watts. He showed incredible patience and understanding while waiting on my bank to get back with him. While I had a pre-approval from them, documents still had to be signed and he needed proof. With most of their load officers in training, let's just say getting the right person on the phone to get what he needed was challenging. He was awesome during the whole process.

Whschneider2312

Sep 13, 2016

Everyone was extremely professional and helpful willing to work with my needs. Jasmine Beard was especially helpful in answer all my financial questions and sorting out any questions I had. Highly recommended!!

Summer16

Sep 12, 2016

My daughter turned 16 in July. We looked for a long time trying to figure out what kind of car to get. We wanted something like her oldest sister had which was a 2010 Toyota Corolla. Their great on gas and a really nice car. How ironic we needed up buying the exact kind of car just different color lol. Pray that she is always safe!

Mike b

Sep 10, 2016

It was great to work with Jesse , Darryl, Walter , David ,Jonathan , and Chris . Thanks Guys ! You guys put us in the best suited vehicle for our family . Thank you

Bless J57

Sep 10, 2016

Great service from the beginning to the end. Everyone was friendly and helpful. I want to thank everyone.. Matt, Michael and David Watts You guys rock, along with the young lady that did the final paperwork

Ron Holub

Sep 10, 2016

Very professional great working with her she was. Very helpful a plus for your dealership my corola. is a great car and its my number 3 thanks Ron

Youdontgetmyname

Sep 9, 2016

Janelle harris and the rest of the staff were awesome to work with and i was in and out in under two hours, hoghly recommend doing buisness with them

sjm04

Sep 9, 2016

I normally hate shopping for a new car. However, I have to say that the Toyota team exceeded my expectations from start to finish. They wanted to ensure that we were a happy customer. I LOVE my new car. I would definitely recommend them.

service experience

Sep 7, 2016

Connor McCullough was very helpful and professional during my visit to your dealership. Highly recommend Connor and Toyota of North Charlotte. Will return when additional service is needed.

Jim

Sep 7, 2016

My service experience has always been excellent at your dealership. However, Bret Rise even exceeded those high standards. From start to finish, his service, personality and thoroughness were over the top. Hopefully , he will have a long career with you.

PriusGuy

Sep 7, 2016

Eric Olsen - is always on top of his game, timely and very helpful. All service is done well with the completed work defined. I like having the car service by this team each time. Well done Eric!!

writer of the wye

Sep 7, 2016

The process of buying a car or in my case a truck was one of courtesy and best time consumed. My choice for dealership was rewarding.

GK car

Sep 5, 2016

Worked with multiple specialists who were very accommodating and knowledgable. Very professional atmosphere. Very nice hours of operation. Excellent interaction with John, Daryl, and David.

Heather

Sep 5, 2016

Everyone at the dealership was very helpful. Great experience with Tara, Brian and David. I would definitely recommend the dealership to family and friends. Thank you

TC

Sep 3, 2016

Our experience at Toyota of North Charlotte was excellent. We went in not expecting to walk away with a new vehicle, but after checking out an upgraded and newer version of what were we already driving, and doing some detailed negotiating, we arrived at a price point that was both fair and worked for us.Everyone we dealt with from the time we arrived at the lot to when we left with our new vehicle were professional, helpful, courteous, and good to work with. We will have no reservations going back again in the future.Happy family of five

passingzone

Sep 3, 2016

We have owned several cars in our almost 40 year marriage. Toyota has always been our number 1 choice of cars adding a Scion a few years ago. For us a car that can give us comfort, mileage and beauty is really important, but for the most part it has to come with an affordable price tag.Yesterday we took a look at a Corolla Sport which drove like I was made for her. (Oh! trust me - I was!!!) We worked with four employees - I didn't get Tara's last name, but she showed us the vehicles and test drove with us. She was thoughtful (it was raining and very sweet! - on the ball!) Our Sales Specialist was Nicolette Glaspey. She was professional and lots of fun. As she answered questions she was thorough and very clear. She took the time to explain all the new features - ugh - all the electronics - ugh - with us. Now they don't look so scary! Nicolette worked hard to get a figure we could work with. Chris Supple Director of Sales kept working with us until we could reach our goal. I know, that is his job, but he really put effort into it and was very patient. We are loyal Toyota/Scion customers and he recognized this in their offer as well as ours. I would go back in a heart beat, well, maybe 3 or 4 years....I want to enjoy my new car!!! Last, but not least I would like to add David Watts to our list. He was our Finance Director. Every form was explained..page after page, after page. He answered each question with a clear understanding and very graciously. When I had a question and he couldn't reach Sales by phone, he patiently left the office twice to confirm an answer for me about the car. I highly recommend this team.

Jeffrey Turman

Sep 2, 2016

My overall experience with the dealership and the sales people were less than adequate at times, but when I had the final paperwork to sign, my financing representative, Miss Janelle Harris, did an extremely wonderful job. She was very well-mannered and she explained every item out, answered any questions that I had and it was a very good experience working with her but there are other areas that the dealership needs to work on, primarily with their sales tactics.

Wanda Pritchard

Aug 31, 2016

Working with David Watts on our final paper signing was excellent and very smooth. He was willing to make everything perfect. Shout to Michael Brown also who sold and helped us get the car. He is a wonderful person and we would never go any where else. I tell everybody how great the dealership is. We also loves Victoria got all her help too.

BBrown

Aug 30, 2016

Will Gaddy has been providing excellent service to me over past 8 years with 3 different Toyota vehicles' I have owned. His commitment to good service and treating me right has been major reason I have taken my 3 Toyota 4 Runners to Toyota of North Charlotte.He has always treated me with courtesy, respect and honesty!

Mikes28104

Aug 30, 2016

Sales folks were easy to work with.Janelle Harris, finance representative, was very thorough and a pleasure to work with as well.Service was great. Brought my car in, they were ready for me and rental was waiting.

Dennis Boehmer

Aug 30, 2016

Edwin Montalvo is an excellent service advisor at Toyota of North Charlotte. He is very attentive to exactly what your needs are when you take your automobile to Toyota of North Charlotte to get service. He gets the job done right the first time.On the rare occasion that he has been off on the day that I bring my vehicle in and I get a fill-in advisor because of that the fill-in advisor will try to sell me some type of service that I don't really feel like I need. Not Edwin Montalvo he only sells me what I need and when I need it. He has always been nothing but 100% professional every time I have ever dealt with him.So if you cringe every time you even think about having to take your vehicle in for service if you decide to get serviced at Toyota of North Charlotte make sure you ask for Edwin Montalvo I have been taking my vehicle there for nearly four years now and feel comfortable, happy and at ease when I take my vehicle and put it in the hands of Edwin Montalvo.I have no connection with Toyota of North Charlotte other than as a satisfied customer.

tjh

Aug 30, 2016

Janelle Harris provided the best experience at the end of the deal at a time when the buyer is anxious to get out of the dealership. She was professional, friendly, and informative, at the same time keeping the documents flowing.

CC86

Aug 29, 2016

From the second I walked in the door to the time I left with my new ride, the Toyota team was with me every step of the way! They are very thorough and they try their very best to work with you. Thumbs up guys! See you during my next service.

Susan Chastain

Aug 29, 2016

My experience was awesome. AMAZING team. Knowledgeable, friendly, personable, incredible?Essence, Darryl, Wladamier, and David thankful you AWESOME?I couldn't not have asked for a better shopping experience. Thank you.

Melissa H.

Aug 28, 2016

I received great service working with Steve Gregory again. Yes I am a repeat customer. When my car was declared a total loss I knew I was going back to see Steve. After I purchased my 2015 corolla last year, one week later Steve helped my husband get one too. Two weeks later Steve helped my best friend get a car as well. I will be sending another friend in two weeks to see Steve and I am confident that he will be friendly, helpful, kind and funny as he always is. I am sure my friend will be happy with Steve and her new car purchase. Awesome Guy!!!!!!!

Jrm1943

Aug 26, 2016

As soon as I arrived at the service center and entered the door, Mr. Rise was there with a smile and eager to help meet my needs. He was professional, courteous, obviously knew his business. He had a good sense of humor because when I asked if the car could be run through their carwash, he replied, "We don't wash white cars on Tuesday". Then he grinned! Of course he made sure the car was washed. The 20,000 miles service was handled very promptly. He directed me to the waiting room areas and when time to leave he politely came and got me. You have an excellent employee in Mr. Bret Rise.

Richard Gladden

Aug 26, 2016

Toyota of North Charlotte is by far the best dealership in the Charlotte area. They make the car buying process a comfortable one. The finance department is amazing specifically Janelle Harris, she was kind and informative.

Brandon Mabry

Aug 25, 2016

The whole process was organized, professional, and fair. I would recommend toyota of north charlotte to anyone looking for a new toyota. Will, Randy, and Shaderria were all great.

barrytoyota2016

Aug 25, 2016

I was happy and able to make Quick decision.I'm thankfull of his help and patience.He done a verry good jobHe is a A+++ guy

Chadrett

Aug 24, 2016

The service I received was outstanding, especially from Jerry, Steve and Shaderria. My last two vehicles came from Scott Clark Toyota and I was set to get my third from there. But the service I received and the way I was treated by one of the sales manager's was extremely disappointing. The staff at Toyota of North Charlotte went out of their way to make me feel truly appreciated as a customer. I will definitely will be returning there for my next purchase.

Monica555

Aug 23, 2016

David Watts and Brian Doyle were very helpful with my new car lease. I am very happy with the service and the deal we made.

MikeR713

Aug 23, 2016

Yesterday, we purchased our 4th Toyota Sienna Van. Everyone from the product specialist RICHARD to our sales person BRIAN to the finance person DAVID....THEY WERE ALL TOP SHELF!! Many time it is a long, tedious and unpleasant experience....this was quick, personal and professional. I can't imagine I would entertain ever going to any other dealership for a new vehicle purchase. Thank you guys and thanks N C T.

Julious Forney

Aug 22, 2016

I bought a Toyota Camry Michael Brown and David Watts was very great at explaining everything dealing with my sale would recommend them to anybody

storme rogers

Aug 21, 2016

My experience at the dealership was fantastic all of the staff were very polite and friendly especially Shadderria Terry, i highly recommend buying a Car from Toyoty of North Charlotte you will not regreat it.

Ted

Aug 20, 2016

Thanks to Nicole and David Watts for an excellent car-buying experience. I look forward to the new RAV4 providing years of reliable service. The experience was smooth and stress free due to their efforts!

Mcdc13

Aug 18, 2016

We would like too thank Russell Martin for his understanding and knowledge on our tire. Also giving us a chance to learn and understand about our tires.

Tamarasuem

Aug 18, 2016

Thank you to Chris Supple, Jerry Blevins Rich Santella JaneLle Harris. Everyone took such great care of me. Awesome staff, Awesome Experience Awesome Dealership! This is my second lease. I highly recommend leasing from Toyota to all my friends and family. Several of my friends and family have experienced the same outstanding experience as I have. We love Toyota of North Charlotte.

Laurie

Aug 17, 2016

I was very happy with the level of service that I received from Rob Milligan and the service team. Rob was friendly and accommodating, and had me in and out in the time that he promised. From the attention that I received from Keyonna when I was 4Runner shopping in the spring to the excellent service department, Toyota of N Charlotte is 2 for 2 in our book with outstanding customer service.

Caesar

Aug 17, 2016

Edwin Montalvo was very nice and very helpful. He explained very clearly what is the problem of my car and the next steps that will be done. Definitely Toyota of North Charlotte will be the home of my RAV4 for servicing.

Carsia

Aug 17, 2016

Connor did a thorough job explaining to me the issues i had with my car, he was very patient explaining again and again when i did not fully understand the issue. The initial quote was honored to the end despite a discrepancy with the price at the final printout and i did appreciate that!

Randy

Aug 17, 2016

Bret Rise was the service writer.He is very nice told me it would talk an hour for the work right on the time.Thanks for a great job

mshortt

Aug 15, 2016

This dealership has awesome customer service from the time you walk into the dealership until the time you leave. We had been looking locally for a new 4Runner and just weren't happy with the selection or the pricing and a friend recommended this dealership, in particular, Chris Wickson. We were met by Victoria (who did an excellent job showing us the vehicle and being available during the entire time that we were there), and then met with Michael Brown and Chris Wickson. Both of these guys were extremely helpful, honest and really accommodating, going above and beyond to make a good experience for us. Last, just not least, Janelle Harris in finance worked quickly and efficiently to make sure we were taken care of before we left. Thanks to all for a job well done!

Doug Handy

Aug 14, 2016

I found the staff and facilities of Toyota North Charlotte to be excellent. My son and I were treated great and we are very happy with his new Corolla. We were never pressured to make a decision. The negotiations was friendly, straightforward. The documentation process was well orchestrated and efficiently handled. I have owned many Toyotas and they are excellent vehicles. This dealership lives up to the standards one would expect from Toyota.

kaystoyrav4

Aug 11, 2016

I took my Rav4 in for an inspection the other day and was very well treated by Will Gaddy. It did not take long at all (less time than expected). So of course I was thrilled. Somehow my GPS had stopped talking to me so a very nice gentleman helped correct this for me. Then I had a rubbed place on the side of my vehicle and a gentlemen in the service dept used a miracle cream and rubbed it out so you could not see it any more. Needless to say I was very happy when I left there.

Bob Munck

Aug 10, 2016

Our 110,000 mile service on our Sienna, after five years with a very good dealer in northern Virginia (Miller Toyota of Manassas). Eric Olsen and this dealership were every bit as good, but surprisingly different in the details. A great waiting area, and when we needed a couple of hours more work than expected, they shuttled us to a nearby restaurant where we had a leisurely lunch.

merebyrd

Aug 8, 2016

Janelle Harris, Chris Supple, Darryl & Vlad were amazing to work with. We went in to Toyota with a budget and they exceeded our expectations. Not only did we take home 4-Runner, we brought with us the most positive car buying experience yet. Relatively quick process, organized, comfortable and even fun! Thanks Toyota of North Charlotte! :)

Runner

Aug 7, 2016

My service representative was Rob Mulligan he was informative, helpful and the service was completed in a reasonable amount of time. I always think the cost is higher than it should be however.

Geita Davidson

Aug 7, 2016

My first visit there, Greg, Darryl and Janelle Harris were excellent in assisting ushowever the finance dept. was terrible the way they treated us.

Tulacat

Aug 6, 2016

In for 10,000 maintenance. Was handled quickly and professionally by Bret Rise. Waited in the comfortable environment and was very happy with my total experience. would definitely recommend this service department.

AHPHIPPS07

Aug 5, 2016

THE SERVICE WAS PROFESSIONAL FROM START TO FINISH. THE YOUNG LADY THAT SHOWED MY HUSBAND AND I THE CARS, AND TOOK US ON THE TEST DRIVE, WAS VERY KNOWLEDGABLE OF THE DIFFERENT VEHICLES THAT I WAS INTERESTED IN. RICH SANTELLA WAS THE PERFECT FIT FOR THE SALE OF THE CAR, NOT ONLY WAS HE PROFESSIONAL AND EXPERIENCED, HE WAS WAS MOST PATIENT.WALTER HOOVER, WAS A PLEASURE AS WELL! DAVID WATTS EXCEPTIONAL CUSTOMER-SERVICE PROFESSIONAL THROUGH THE COMPLETION OF THE TRANSACTION.I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP!!!

Pastor

Aug 4, 2016

I was going to pass by this dealership but I am glad I stopped because Aaron, Steve, and Rich really helped me find a car we were looking for and I'm really appreciative for their help..... Aaron showed me the car, Rich really worked a deal for me and Steve was very knowledgeable in the car and that helped me a lot.....His honesty and knowledge played a major impact on making the deal.....he even told me, he would not have lowered the price like Rich did, because he believed the car would have sold for the posted price.....to that I say....thank God for Rich!.....but his honesty in that statement said he knew the car....and I knew it was a good deal.....Thanks for everything and Janelle Harris made the paperwork easy! Thanks again!

Pastor

Aug 4, 2016

I am glad I stop by your dealership. I was going to pass it up for a couple of reasons but I am glad I didnt.....It was here I found a very nice car, that my wife and I like alot....I appreciate Aaron's help in showing me this car, Rich's help in getting me a good price and Steve's honesty and knowledge in buying a car. Steve was really helpful and real with me.....to the point he told me he wouldnt have cut me the deal Rich made for the car.....because he felt the car was worth the price posted.......to that I say thank God for Rich.....but seriously I felt with those words, Steve was being honest about other things concerning the car also!.... So thanks guys and Janelle Harris for the smooth paperwork transaction..... I am please!

milo,milo0107

Aug 3, 2016

From the time I arrived until my service was complete, Edwin Montalvo assisted my in a most friendly and respectfully manner. I would highly recommend Toyota of North Charlotte for serviced.

222kimkim

Aug 3, 2016

Connor McCullough was most helpful with my 15,000 mile service. It was straightforward and he was pleasant. The dealership is always clean and the personnel is friendly.

Jeannettebynum

Aug 2, 2016

I rated my experience at Toyota of North Charlotte as a 4 because my husband and I were greeted by a pleasant lady at the front desk. Our test drive with Matt Arenas was great. He was very knowleable of the car and answered all our questions. Chris Supple and David Watt did a great job. Mr. M. Brown was superb.

Ericolsen

Aug 2, 2016

I have found Toyota of North Charlotte a fine organization to deal with. Eric Olsen is my "go to guy" in service. He does a great job with our family fleet of Toyotas

Crgsct

Aug 2, 2016

I own a 2005 Camry with 300,000 miles on it. Toyota North made two important repairs which ensured my and my 17-year-old daughter's continued safety. I am grateful to Bret Rise, Lou Simmet and the service department for their thoroughness and professionalism.

Tundra2421

Aug 1, 2016

Friendly Customer Service/ I'm certainly going back to do business!! Thank you TOYOTA OF NORTH CHARLOTTEEXCELLENT / two thumbs upVery Helpful as well

paulyj

Aug 1, 2016

From the time you walk in through the door, to the time you leave with your new car, the guys at Toyota of North Charlotte, make your buying experience an absolute pleasure. They are willing and able to answer any questions or concerns that you may have including all the different financial options that suit your budget. Rich & Chris in sales as well as David in finance were a joy to deal with. I would highly recommend this dealership to anyone looking to buy a new or used car.

alyssagebo1994

Aug 1, 2016

David Watts was a pleasure to work with, and the rest of the sales team. They helped me get in what i wanted even with my low credit. I Deffintly recommend buying from Toyota of north charlotte.

Dkallam200w

Jul 31, 2016

Rhis dealer is one of the best we have delt with. All employees were knowlegable and very helpful. I felt that each employee was GREAT!!

Kenneth Michael Hazelwood

Jul 31, 2016

AWEAOME CUSTOMER AERVICE!! Would definitely recommend it and will come back when ready to trade!! Our salesman was very professional but failed to thoroughly explain the leasing process. Overall it was a fantastic experience!!

Newcar

Jul 31, 2016

Marcus was the first person we meet once we arrived at the dealership we already had the car in mind of what we wanted but the car was being sold as we walked the lot looking for be he was like look into the limited edition same price more features he was really great about all the features and showed us the car inside out .. Very awesome guy to keep around very pleasant ..thank you Marcus.. Steve was the second guy we meet that did worked out the deal he was a nice guy as well very polite and easy to work with .. Thank you Steve.. Finally we meet up with the Finance Dept.. David was a great guy from the start shuck our hands and greeted us as we walked inside he was very diligent about getting us in and out cause we had a long day. And he was fun and asked us question as we signed and made sure everything was ok with us before moving for awesome David thank you if ur in for a new or used car Hit up Toyota of North Charlotte .. Great service there!!! 7-31-16 Mark

Samantha Ward

Jul 31, 2016

This is our 4th vehicle through Toyota of North Charlotte and the employees make all the difference! We drive to Toyota of North Charlotte over our local dealership because of the no pressure aproach, knowledge of employees plus the overall atmosphere you experience. We love doing business with such a great group and it appears the employees enjoy their jobs. Thank you for the wonderful experiences and we will be back soon!Special thanks to David Watt. We have worked with him several times now and he is also so extremely nice, personable, knowledge and just a great person!(Everyone we dealt with was fantastic but did not see their names listed for the review.)

pthao4172

Jul 29, 2016

Went out on June 24th 2016 to buy a 2016 Toyota Camry. The person that showed us the car was called Mike. He was a really great guy, he doesnt pressure you into buying a car like all other sales man. Every question I had he answer quickly and correctly. He is was a great guy.My sales man that sold us the car was call Brian. He was a great sales man. He was very negotiable and very polite to me and my father. He offer to show me the maintence area and introduce me to some workers but the maintence area was close since it was Sunday. Shaderria was our paper work lady. She was polite and super nice. Everything that me and my father did not know, she explained it to the best of her ability to the point where me and my father understood. Toyota of North Charoltte is the place to go. The employees here are all nice. They all greet you and hold the doors for you. I would recommend anyone who is going to buy a new car to come to Toyota of North Charoltte. This is my father 3rd time buying a brand new car from this Toyota dealership, and everytime my father come to buy a new car, he also compliment how great his experience is always is.

Jon17

Jul 28, 2016

Janelle Harris crowned the entire fabulous experience with Toyota of North Charlotte. I worked with Joshua, Darryl, and finally Janelle, to find a vehicle I felt comfortable with, make it fit my budget, and understand the perks and details of the lease contract. After purchasing the vehicle, Janelle walked me through the perks and opportunities afforded by leasing through Toyota. She was at once informative and friendly. In addition, each time I called Toyota of North Charlotte, a receptionist picked up promptly with a kind "Good afternoon" and an "I'm happy to help you." Wait time for transferred calls was kept a minimum. Working in a client-serving firm myself, I can only appreciate and respect the professionalism of their entire staff.

Car2334

Jul 28, 2016

Everyone was great. Very helpful and knowledgeable about the vehicles. Experienced no issues and left with a nice vehicle. Thanks for you help and professionalism.

Deshaun Barfield

Jul 27, 2016

Everyone I worked with treated me with respect. I had no issues with the process and I received a great price for the exact vehicle I wanted. Steve Gregory and David Watts were true professionals.

Deborah Hren

Jul 27, 2016

I keep coming back here because I always get a good deal, clear information and I am treated well. Jamie was incredibly knowledgeable when he showed us our new Camry.

Mary V

Jul 26, 2016

This is my 3rd new car purchase at this dealership. I found David Watts to be very professional and pleasant during the finalization of the sale. We shared a few laughs about ALL of the papers that had to be signed which made it less frustrating. He's got a great personality! I also want to give a "high five" to Jaime Bowles, Michael Brown and Walter Hoover on getting us a great deal. I did find a small mistake on the paperwork but it was corrected very quickly. (we're all human) - We've looked around at other dealerships but they don't care to take the extra steps in meeting the concerns of the customer. This will probably be my last purchase because I'm not getting any younger. LOL.. but should I have a need to buy, I will definitely go back to Toyota of North Charlotte!!

Jmorris81

Jul 26, 2016

When my car broke down they got me in a new car with in a day. Everyone was great to deal with! And they gave me a great deal.

New car Karen 2016

Jul 25, 2016

I had a very good experience at Toyota of North Charlotte. David Watts was very good to work with and went left feeling very good about our purchase.

JOAN DUVAL

Jul 24, 2016

IMy visit was, as usual, was extremely good! Edwin Montalvo even explained in detail what was going on with the repair needed. That was very much appreciated!

Osha

Jul 24, 2016

We had a good sales team who gave us a great deal on a new car. However the paperwork was messed up. When pointed out, instead of apologizing, Ms. Veney was rude and trying to blame others. She had a condescending attitude and marred an otherwise pleasant experience.

Corina Cox

Jul 21, 2016

I walked in the show room and Rich Santella was right there to help me with my needs in searching for my new car. I was not looking to buy that day I was really looking for answers to make my mind up on how I wanted to handle my transaction. Jasmine was awesome she took my information on my current car I need to see how much I could get for it first. I came back the same day and test drove and fell in love with my Rav4 . It had to be orange. Rich and Jasmine where great helpful and informative . Chris supple it is always a please, working with him. Janelle Harris was very helpful and quick on having my contracts filled out and setting my car up with my plates and my paperwork package. Over all even after my purchase follow up from Rich Santella, Janelle Harris have be above and beyond appreciatied !Thank you, Corina Cox

My New 2016 Prius

Jul 21, 2016

Thank you for my new 2016 Toyota Prius Four Touring Hatchback. I got an awesome deal from David Watts (Finance Team) and Darryl Nesbitt (Sales Specialist) on this sweet new ride. It's like a space ship with all these bells & whistles! Thank you Gregg Gatewood (Salesman) for explaining many of the features that were new to me! Thank you Ty Cook (Service Dept) for all your help! The service department at Toyota of North Charlotte is great! I have gone to them for many years for regular service on my prior car (2003 Corolla) and look forward to continued service with the new Prius. Thank you Connor McCullough for your help these past years keeping my Corolla running smoothly!

Ed

Jul 21, 2016

I have always had good service at Toyota of North Charlotte. Even their routine oil change is comprehensive checking 30+ inspection points. They let you know if something needs attention and give you the option to make corrections.to your vehicle. I have had service done on my Toyota as well as my Dodge Caravan.

art

Jul 21, 2016

I was very pleased with my experience and all the employees I came in contact with. Russel martin assisted my and I was very happy.

Wladimir7

Jul 21, 2016

It was the best buying experience that i ever had. They were patient with me and catered to my every need. At first I was nurvouse but the sales team put me on ease with a great deal and payments. They did not give up until i was completely satisfied.

Barbill

Jul 20, 2016

I have purchased/leased 7 Toyota vehicles from Toyota of North Charlotte. It has a very modern, open showroom. One of my most important reasons for returning is the prompt, professional service department. Will Gaddy schedules appointments for my convenience, then assures that my vehicle is properly serviced. I never see greasy fingerprints or other signs of work on my car. My visits to Toyota of N. Charlotte have always been a pleasure.

Shelley and Carol

Jul 19, 2016

First of all I want to say thank you to Toyota of North Charlotte on how y'all had treated me and my family every time we bring our car in to get it serviced, I came in and didn't even make an appointment and they took me right in, give me an oil change and rotate my tires, it is just awesome the way they treated me free coffee TV Lounge area it had me in and out within 40 minutes I think it's just awesome the young man that waiting on me Eric Olsen treated me with the utmost respect and I just want to say thank you and give you all the highest review cuz I think your dealership is awesome my next car will be a Toyota.

PJ Welsh

Jul 19, 2016

Traded in my older truck for a newer one. The transition was awesome with no pressure at all. The facilities are immaculate and i found everone there to be very friendly and curtious. Big shout out to Wil (William) who greeted me coming in.

CLogan

Jul 19, 2016

Scheduled an inspection and mentioned to Lou Simmet that my AC seemed like it wasn't working a full capacity. Lou understood that our Charlotte temperatures have been horrendous but agreed to check the system. As always, I was treated with respect and Lou tweaked the system so that the AC is blowing cold again!

Doobs1129

Jul 18, 2016

The staff at Toyota of North Charlotte is Awesome! Just leased my 3rd car from them. Shaderria Terry did an amazing job walking me through the paper work. She is TRUE ASSET to Toyota of North Charlotte. She handled all my questions with a smile and made me feel comfortable which is the most important thing.-Matt Dubin

holly

Jul 18, 2016

Thoroughly trustworthy process. Salesperson even gave me an honest tip in getting a lower rate and it totally worked. The sales people are really nice but not pushy. Gean, Gregory, and Nesbitt all took great care of my family. By the time we got to the finance team, Watts was all smiles as he walked us to the door handing us our keys. Great experience.

Sean Patrick

Jul 18, 2016

The best of the best. It started with the gold star treatment at the curb. Matt greeted us and was so helpful with us figuring out what we wanted. Randy Gibson helped us get the sale done. Sales Director Chris Supple gave me what I wanted for what I wanted to pay. No pressure, no salesman gimmicks, straight to the deal. Janelle Harris finished up the deal with the papers and finance. Incredible team. Would highly recommend. Visit these people.

james brown

Jul 17, 2016

Got a great car from a great staff, David Watts, Daryl Nesbitt, Steven Gregory, or Mark Gean. Get any of these people and you're in good hands. Just purchased our second car from them and it was again as awesome as the first time around. Just a nice atmosphere.

Zachery Horn

Jul 16, 2016

Just wanted to thank nicollete for taking of me and putting me in my new Tacoma today. She was very knowledgeable and was a pleasure to work with. Also wanted to give David in finance a shout out for making the finance process quick and easy. Thanks guys!

HappyBuyrr

Jul 15, 2016

Everyone was very helpful during this process. Everyone was very polite and I enjoyed my whole experience from test driving to finance. I will definitely recommend this dealership to all my family and friends

AFerg85

Jul 15, 2016

I had been scheduled an appointment to have window tint put on my new Tacoma. When I arrived, I was pleasantly greeted by a few different specialists. I met Ty Cooke and he was the best to deal with. We ran into a small problem with not having a rental car available for me, but Ty got that taken care of within minutes. The tint job was completed within 24 hours and I couldn't be happier with the results. Thanks Ty and Toyota of North Charlotte for the great experience.

AW

Jul 12, 2016

We bought a used car and had a trade in. We were treated fairly by everyone and things went as quickly as could have been expected. We were signing papers and everyone had left. But, an employee returned to the dealership to give us the 2nd set of keys.

Porter0113

Jul 10, 2016

Everyone at Toyota of North Charlotte was very helpful and pleasant with the purchase of my new Highlander. Janelle Harris was very nice and a pleasure to work with, I recommend everyone at Toyota of North Charlotte for their next purchase of a new vehicle.

2linda19

Jul 8, 2016

I like the fact that I am received by an associate immediately as I arrived,makes me feel that I was being expected and that is impressive to me. My original appointment as made by Rob Milligan , but I arrived a few minutes later and was helped by another associate with no problems in regards who had made the appointment , I see this as a good team work, in commission jobs this is not usually the case.Later Rob Milligan able to help me and the work done was explained , I liked that !Thanks

carlyle

Jul 8, 2016

Overall great buying experience. I felt at ease from the start to the finish. Everyone was professional and friendly. Thanks to Mike, Randy and Kim for making our buying experience a great one. I highly recommend this dealership to anyone who is in need of a car. Toyota is a great car and we love ours.

beverly6432

Jul 8, 2016

Beverly MobleyDavid Watts very carefully reviewed all paper work with me. He was very knowledgeable of his job, he setup my Bluetooth! Awesome job, THANK YOU!

bentley

Jul 8, 2016

Our overall experience with Toyota of North Charlotte was wonderful!!! They treated us well from the beginning to end! Everyone was courteous and professional. Beginning with Tiarra Artis, who showed us the truck and provided detailed information about the vehicle to Michael Brown who closed the sale. Michael sold us a vehicle in 2009, therefore we chose to return to the dealership! Kim Veney was great to work with in Finance. Each of these individuals made our truck buying experience enjoyable!!!.

Smiller

Jul 6, 2016

My car had a recall, they not only fixed it quickly, they delivered my rental car to my job and picked up my car because of my work schedule. They went above and beyond to ensure I was satisfied!!! Would recommend them to anyone in the area.

D. Goodwin

Jul 6, 2016

My mother, who lives in Elkin, owns a Toyota. She comes to Toyota of North Charlotte to get her car serviced because of the outstanding customer service. We had the pleasure of dealing with Rob Milligan recently and he was wonderful. He was extremely courteous and took plenty of time in telling my mother about her car. We will definitely be back and my next car will probably come from this dealership.Darlena GoodwinMooresville, NC

Deepak223

Jul 6, 2016

The service was great They have nice waiting areaThe people are friendlyThey took good care of meI will go there always and recommend to my friends

Polaris

Jul 6, 2016

Rob Milligan and Grant Mcginnis are the number 1 reason why I drive from Greenville SC ! They both set an example of what service should be!

Yang

Jul 6, 2016

I came in to get my oil change and Rachel Fichtel was super friendly! She was very helpful. I would highly recommend getting service there. Quick and awesome staff.

Ninathach

Jul 6, 2016

Rob Milligian was extremely kind and helpful! The wait I felt like was a little long but after he explained to me everything they did including rotating my tires and changing all oils AND a car wash I was super happy and pleased! Thank you.

holliemaxwell11

Jul 6, 2016

i would defiantly recommend this dealership! everyone was so nice and helpful! I'd like to thank Brian Doyle and David Watts for helping me get my first car! and I love my new car! oh and I can't forget about Wesley! thank you all so much!

Norman Mitchell II

Jul 6, 2016

If you want the best prices in all of Charlotte, and somewhere that treats you like family, and does NOT beat around the bush like other dealerships... Buy your next car at Toyota of North Charlotte. When you go, Ask for Michael Brown, who is an awesome and I mean AWESOME Saleman, who will go above and beyond to suit your needs of you next vehicle. Also ask for David Watts who is apart of the Finance Team, who will explain EVERYTHING for you so financing your next car will be a breeze.You can go to other dealerships and be treated like another sale OR you can go to Toyota of North Charlotte, be treated like family, where they will know you by name, and get you in the car you want. Thank you Michael Brown, David Watts and the Toyota of North Charlotte team!

Jp

Jul 5, 2016

"Great" - Brian Doyle I would like to thank Brian Doyle and David Watts for making my purchase of the 2016 camry . Nice experience we you guys

ginger Jenkins

Jul 5, 2016

This was the 3rd car I have purchased thru Toyota of North Charlotte. Everyone there is professional and polite. The process was smooth and painless. You really feel like they know their product and they train you how to use all the bells and whistles.

mford

Jul 5, 2016

Toyota of North Charlotte treated us well from start to finish. Everyone was very kind and professional. From Victoria Pham who showed us the car, to Gary in Sales, to David in finance, it was an overall enjoyable experience.

Carguy1234

Jul 4, 2016

Great customer service from top to bottom. Josh knew every car on the lot, Don had a great personality and was very service driven and David was fast and helpful. Thank you for the great experience and I will highly recommend yall to my friends and family.

ToddK

Jul 4, 2016

I want to thank Don in sales, Chris Supple sales manager and David Watts in finance. No nonsense had me in and out! Thank you to all!Todd

msmith

Jul 2, 2016

I went in for service on my old car and was able to drive out with a brand new one for a lot less then i was paying on it. Everyone was great.

Jason

Jul 2, 2016

Over sell on add-on, they will not let you purchase a car without pushing, insurance, extra warranty, floors mats, etc. you'll have to fight with your sells person to get out the door without these things!

chascath28078

Jul 1, 2016

my fears were unfounded. It has been many years since my last purchase so I was mentally prepared to do battle with the car sales tactics employed and experienced at other dealerships. To my pleasant surprise I did not have those unpleasant experiences here. I have my Highlander serviced at this dealership for the past 8 years so I was hoping the sales area would match the service department and it did.They had the patience with my initial indecision on vehicle type to purchase - sedan or suv. The staff demonstrated in detail the controls and features of all vehicles. All dollar numbers were written and available for your review. In summation........nothing negative to say.

Meshiyah

Jun 30, 2016

Well what do you know there are still great car salesmen in the world and I am elated to have met one of them. Michael Brown was awesome and helped me get into my new 2016 Tacoma!

Jenn74

Jun 28, 2016

The staff did a wonderful job working with my 74 year old mother to purchase a new car. She couldn't believe how friendly and professional everyone was. She said it was the best experience she's ever had purchasing a car. I would highly recommend this dealership!!

A Satisfied Customer

Jun 28, 2016

If you want someone who has exceptional customer service then ask for Edwin Montalvo. My experience with the Service Center is always great because of Edwin's professionalism, honesty, helpfulness and clear communication regarding my vehicle maintenance and needs. He is a great assest to Toyota of Lake Norman's Service Department!

ernesto r

Jun 27, 2016

Janelle Harris was super quick and super fast......loved my experience at Toyota of North Charlotte....Michael Brown was awesome and so was Gary Orvis......thanks guys love my new truck......you all rock.....

Bdubin

Jun 27, 2016

Will Griggs, Janelle Harris, and Mike Brown were all fantastic to work with and made the experience very easy and painless. I appreciated Will, the product specialist's professionalism and his knowledge of the vehicles we were interested in. Mike and Janelle made the sales and paperwork process quick and smooth. This is the second time working with this dealership and purchasing a vehicle from Mike Brown. We always have a great experience.

callahda

Jun 26, 2016

Gary, Steve and David were great! Gary did an excellent job in showing me a car. Steve did an excellent job in getting me a great deal and David made the finance part quick and easy.

badkarma

Jun 26, 2016

I would like to thank Matt Arenas , Michael Brown and David Watts for making my purchase of the 2016 Corolla a nice experience David McClurkin.

jessmarks1215

Jun 26, 2016

The sales staff worked really hard at getting me a new car! Even with two children and myself, who is very impatient, they were always smiling and making us feel comfortable. I love that this dealerships has a cafe and a play room for children. It made the time go by easier having all of those amenities. Thank you to all the staff at Toyota of North Charlotte! I would definitely recommend this dealership to anyone and I will use them to purchase my next vehicle!-Jess Marks

Toyota1

Jun 25, 2016

I'm Brad Warren,I recently bought a 2013 Toyota Tacoma from Toyota of North Charlotte.I would personally recommend if you are looking for a vehicle,Toyota of North Charlotte is the best I've ever seen. I would also like to thank Randy Gibson for all his dedication to seeing I was satisfied with my purchase,

G&S S

Jun 25, 2016

Selling a new vehicle to a potential client involves one strategy and customer experience, but having the vehicle serviced routinely after the sale (or lease) often results in quite another. Normally a dealer makes a slim, but reasonable margin on a sale, but a large share of a dealer's 'accounts receivables' comes from servicing vehicles. Some dealers may be prone to 'padding' items to be checked on a vehicle (like your doctor ordering extra 'tests', just to be sure of the things you're NOT dying of...) in order to make extra money. But dealers of quality products having well-known performance profiles use structured servicing schedules, with discrete items already identified and costed out, to provide safe oversight of ongoing mechanical performance and deliver a predictable cost for service and the time required to deliver it. This becomes a matter of 'trust'. In addition, some dealers may have gorgeous showrooms with all kinds of amenities, but their 'back room' service departments are grubby, dirty, have uncomfortable chairs, no TV or up-to-date magazines, no coffee/tea, and employ snarling service reps who don't seem to give a xxxx about much of anything. That's why Toyota of North Charlotte is 'different' and refreshing! This dealer puts customer satisfaction 'first and foremost' -- from the sale or lease of a vehicle right through a continuing history of maintaining it. All personnel (both front and back office) seem to possess a real passion for -- and pride in their work. They have a strong 'team ethic' to support and encourage one another -- and to deliver a 'quality product' -- from the keys to your new vehicle, to a full explanation of the services routinely performed on it, and a smile and handshake at every meeting. The fact that the service-writing and sales areas of the dealership are fully and very attractively integrated under the same roof shows the importance of both functions to the collective 'whole' process of marketing automobiles. Eric Olsen is one service rep at this dealership who embodies and demonstrates a true professional approach to his work -- initiating service requests, then carefully following up with service techs to ensure all work has been performed before returning the vehicle to the customer. Eric provides wise counsel when 'unexpected' things are found -- particularly when potential safety issues are concerned, like damaged or worn tires or mechanical issues -- to alert customers for the costs and time required to address such issues. Eric and other service writers, as well as the sales staff at Toyota of North Charlotte are always professionally dressed, well-groomed, courteous, respectful, polite, and extremely helpful. That makes EVERY visit to this dealership a delight, and exemplifies what the term "customer service" truly embodies. G & S Steele - Huntersville

Denise Laughman

Jun 25, 2016

Was a great experience start to finish Mr brown was very knowledgeable and supporting Chris Supple did ever to get my deal done quickly and efficiently. Kim Vineyard was ready and waiting for me in finance so I was not there the whole evening I greatly appreciate the attention and acurracy that was wonderful.

JahanS

Jun 25, 2016

My wife and I bought a new Highlander here at Toyota of North Charlotte after checking with or visiting over six other area and regional dealerships.What convinced us to buy here were clear differences in price, selection, and customer service. I'm not sure who is managing this dealership, but they must have a customer-service focus because their employees uniformly strive to make buying a great experience.A good example is the expertise, warmth, and speed with which our "paper processor" at the buying stage helped us complete the purchase. Signing a thousand forms, understanding the choices in financing, extras, and service options is always a pain, but we worked with Janelle Harris, who made the ordeal almost likable. She moved fast, but clearly explained what we were signing and what we should pay close attention to as we documented the sale. She's funny, friendly, and confident, which is infectious. Can't praise her highly enough. All in all, it was a great buying experience, and we love our new vehicle.

Danisean1

Jun 24, 2016

Knowledgeable with the product neededFriendly and helpful when she greeted me when I pulled up.

Dianne0408

Jun 23, 2016

Excellent service by Steve Gregory..we love our new Sienna. Everyone was very friendly and welcomed out dog Abby. Even gave her some water thank you so much!!

Emily S.

Jun 22, 2016

Great experience buying my new highlander from Walter and then closing the paperwork with David Watts. Both gentlemen were respectful, kind and helpful which is rare to find in the car buying industry. Toyota North Charlotte is THE place to go to buy a vehicle! 2 days later I even got a call from Stephanie of customer relations making sure I was still satisfied. Unbelievable! We WILL return for more vehicles and service!

pthroneburg

Jun 21, 2016

Eric Olson and Toyota of North Charlotte once again proved to us why we drive all the way from Gaffney, South Carolina to Toyota of North Charlotte to our Toyota Highlanders serviced. Eric Olson's professionalism, attention to detail, thorough explanation of service needed and done, and his courteous and pleasant attitude make every service trip worth the drive. Robert and Pat Throneburg

PriusProud

Jun 20, 2016

Russell Martin met me upon arrival. He was kind and professional, helping me select tires for my 2014 Prius. Mr. Martin recommended the same tires I had researched--Michelin. Tires were in stock, no need to wait days for them to arrive. I appreciated the smooth transition from start to finish... Excellent communication and efficiency, too. The service technician did an amazing job on the install and front end alignment. Perfect! I appreciated the care he took with my prized Prius, and my safety:) The teamwork at Toyota of North Charlotte is outstanding! Thank you, Carmen H. Cunningham

RoseK

Jun 20, 2016

Jasmine, Steve and Shaderia were all very informative and helpful. Plus I really like the Corolla. As a result, I decided to lease it. Excellent employee work!!

car guru

Jun 20, 2016

All the staff I worked with were very cordial and forthcoming with facts and figures. Walked away feeling good about our purchase. Would recommend this dealership to others.

2014 RAV4

Jun 19, 2016

Rachel Fichtel promptly greeted me as I exited my 2014 RAV4. Rachel, thank you for your very professional, courteous, and respectful attitude.. Rachel asked and carefully listened to my requests for maintenance and concerns about one of my tires. When the culprit was found, a nail in the front driver's tire, Rachel informed me and suggested some options for repair/replacement. Rachel also notice that it was within a month or so, that the auto inspection would be needed. So, I got several things taken care of in one appointment. This was important since I had taken time off from work.

John Nau

Jun 19, 2016

Lou Simmet is my go to guy for all three of our Toyota's. He's an honest guy and doesn't recommend repairs that we don't need.

Tischa

Jun 18, 2016

I've had my new Camry for a week now and could not be more pleased. From the moment I walked in the door, until the minute I lefr, I was treated with the utmost professionalism and respect. I could not have asked for a better team to assist with my purchase, and I will definitely recommend this dealership in the future. Mike, Jaime, and Shaderria were amazing!

B

Jun 17, 2016

I have been very pleased with customer service at Toyota of North Charlotte. Bret Rise helped me to feel at ease regarding my recent maintenance appointment. Bret's professionalism, honesty, and problem-solving skills are solid reasons for returning to Toyota of North Charlotte.

Pat S

Jun 15, 2016

I purchased my 2014 Toyota Camry on 6-12-2016. My salesman, Daryl and finance manager, David Watts, were professional, polite and Knowledgeable. I will tell all my friends and family about the great experience I had at Toyota Of North Charlotte. THANKS FOR THE GREAT SERVICE.

Christopher and Jessica Perez

Jun 14, 2016

We were very pleased with Edwin Montalvo, he helped get us into a 2016 Toyota Tacoma. He went far and beyond to get us the best deal. We are more than thankful. If anyone needs a good car salesman hes your guy! We have got both of our vehicles from Toyota of North Charlotte and would recommend them to everyone!

RichV

Jun 14, 2016

I received excellent service from Eric on my latest maintenance appointment for my Corolla as I have on all my vehicle appointments over the past several years.

Elaine W

Jun 14, 2016

I had a great experience. Victoria Phamm, Michael Brown and David Watts explained everything throughly and answered all questions. Very professional staff. I would definitely recommend this dealership

Brian White

Jun 14, 2016

Brought my wife's van in for a state inspection and Bret Rise helped me. It was a great experience the van was ready when I picked it up at lunch time.

beverly123

Jun 14, 2016

This was one of our best visits. I do not enjoy looking for a new vehicle. The staff were helpful and professional with us. Randy Gibson and David Watts did a great job of representing the dealership.

Chapmanjordan9

Jun 14, 2016

I had an awesome experience with Steve, Janelle, and Jamie. I felt like they helped me get in the vehicle I wanted for the price I wanted. I highly recommend this dealership and their employees!

MillsFAM

Jun 14, 2016

I was impressed with the quality of service and the knowledge, professionalism and friendliness of the staff at Toyota of N Charlotte. From the beginning we were emailing with Angel until we got to Charlotte. Once we arrived at the dealership Matt greeted us at the door then took us for a test drive and answered all the questions we had, Nicollete explained in detail the process and options available to us and Shaderri also was knowledgable in the finance dept. We were welcomed by everyone and instead of feeling pressured to purchase, the staff was very patient in making sure we understood every step of the way and made the decision that best fit our needs. It was refreshing to feel that welcomed and like family in a car dealership.I also like how so many people followed up with calls (Stephanie and David) to make sure everything was ok and we are enjoying the new car. They all made themselves available should we need anything else. We will definitely do business here again in the near future.

Daveterbo

Jun 14, 2016

I just completed my 30,000 mile service and it was the first service I've had to pay for since my purchase with only 6 miles on the vehicle. I feel that it's a fair price for service and it's comforting knowing that you've had the same service department working on my vehicle since day one. I don't feel like the recommendations given to me were to take advantage or up sell the service, but were legitimate suggestions for preventative maintenance with no pressure to do so. Rachel Fichtel was very helpful throughout my service as I had many questions about the current condition of my vehicle. She also took the time time to give me a quote for all of my tire options so I can start to prepare for a new set in about 5-10k miles. Good people throughout the entire building and a very comfortable wait.

Jon38

Jun 14, 2016

Janelle did a great job explaining all my paper work! Thank you for all you do in the finance department! Continue to be the best!Thanks,Jon

Camry xle 2016

Jun 13, 2016

This is not the first time I buy a car for this dealer. What a great experience from the minute I stepped on their lot to driving off with my new car. Thank you so much for your services.

wigginkd

Jun 12, 2016

I knew I was to hav to get tires sooner or later but your people have told me several times "you have some miles left". When I went in for this sevice and was told I needed to get them, I didn't hesitate. I trust the people who work there.

bnkjames

Jun 10, 2016

Darrell helped us pick out an amazing vehicle and I can't wait to go back and get another when its time. Enjoyed the amount of effort that was put forth to finance our vehicle.

Patsy Shinn

Jun 9, 2016

Kendra Tipton was extremely helpful during the process of having my car repaired. Her estate was accurate and the car was done when she said it would be. She also took the time to call to inform me she would be out of town on the day of pick up but Lindsey would be able to help me...and she did. I REALLY missed my Toyota even more after driving a Non-Toyota for a week. Thanks ladies for EXCELLENT service.

hello2341

Jun 8, 2016

It was my first time buying a car and David and Rich were both so helpful and patient. Rich even helped me set up the insurance on it and walked me through the financing process. I would buy another car from this dealership in a heartbeat! Thank you so much I am so happy with my car.

pdworsley

Jun 7, 2016

All the staff was extremely nice and helpful. Thank you Jannelle Harris for setting up my phone with the car. I really appreciate your extra efforts.

davidsonjayz

Jun 7, 2016

Thanks to Dave and the staff at the Collision Center for taking good care of my car after I was run into. Excellent communication and prompt service and I truly appreciated both. From the check in with Lindsay to the check out with Dave.....smooth as silk. Thanks!

Judie P

Jun 7, 2016

I'm very pleased with the excellent service I received from Lou Simmet. He always answers all my questions about my Camry and addresses any issues I may have with the car. When I re-located here, I chose this dealership for my less than one year old auto and Lou was my service advisor from that time to the present.I'm very pleased with Toyota of North Charlotte.

Brandon James

Jun 7, 2016

Darrell helped us pick out an amazing vehicle and I can't wait to go back and get another when its time.

Chrisabdlisa

Jun 5, 2016

We are very pleased with this dealership. Everyone went out of their way to help us with every aspect of buying a new vehicle. I have bought my last four cars from here and will continue to buy from here plus have all service to my vehicle here.

davet

Jun 4, 2016

This was my second experience getting a new vehicle at Toyota North Charlotte and again, it was a pleasant experience. The process was seemless; from selecting a new vehicle, to working with the sales staff, and then finally, the finance representative. We were warmly welcomed, well taken care of throughout our visit, well informed at all steps, and all round given a first rate service.

FloydM

Jun 3, 2016

The entire experience was absolutely great. I want to give a loud shout out to the gentleman who initially help me (Gary Orvis}. Thank you for being straight forward and honest in your assistance. Randy Gibson and Shaderria Terry were simply outstanding in providing me with the help to complete the process of purchasing my new Avalon. The professionalism, courtesy and knowledge displayed by all three individuals made my purchasing experience less stressful. I would highly recommend these guys to anyone considering purchasing a vehicle from Toyota of North Charlotte.

P Caldwell

Jun 2, 2016

Janelle Harris of North Charlotte Toyota made the purchase of our 2005 Toyota 4-runner a pleasure. She was very informative and efficient.

JRoss27

Jun 1, 2016

I was a first time buyer with Toyota. Ms. Janelle Harris and her team are the type of people you need to run an amazing dealership. Ms. Janelle Harris went above and beyond her duties to make sure thst I was more than comfortable with who i was talking with and any other concern that i had about my car, she was on it. In my opinion she's the best and there should be more like her working at the dealership.

Will M.

May 31, 2016

Excellent experience all around. everyone was friendly and wanted to help me feel comfortable about everything. Customer service was excellent. Gary, Mike and David were all fantastic.

LSmith03

May 31, 2016

I have had the opportunity to work with Kendra Tipton on two occasions over the past two months. Dealing with car accidents and insurance companies can be very difficult but Kendra made these two experiences relatively painless. Kendra has excellent communication and explains everything in great detail to the consumer. Each vehicle that was repaired looked better after the unfortunate accident. I would highly recommend Kendra and the collision center. Thanks again Kendra! Lisa Smith

cj3550

May 31, 2016

I had set up an appointment to have a 10,000 maintenance, including oil and filter change and a tire rotation on 5/18. I was met promptly by Edwin Montalvo, who inquired about the warranty service and any other issues. I mentioned an issue I was having with the cruise control stalk lighting which had not been properly repaired at the 5,000 mile visit. In about an hour, all service was completed and he briefed me on a 'maintenance bulletin' that had been issued to repair the lighting issue and that the part was ordered. It was handle expeditiously and concisely. Job well done.

Taco16

May 31, 2016

Stopped into this dealership while visiting Charlotte as I was shopping for a new Tacoma. Other then time consuming all went surprisingly smooth sales staff and finance personnel knowledgable pricing was good kudos to all, Cathy Fraley In finance had it all together, I say this as we had a last minute glitch with vehicle delivery which was handled expediently by all parties! I rated pricing a 4 as dealerships cannot give the vehicle away, I will plan to do business again with this dealership even though it is a day's drive to get there. Keeping my fingers crossed that DMV paper work is correct and prompt and finance papers arrive timely. I say this as I live in Virginia Beach VA

Brandie

May 30, 2016

We have leased 5 new vehicles & purchased 2 used vehicles in the last 6 years from this dealership. Every experience has been much better than expected! Our vehicle selection is always pleasant. Their NO HASSLE pricing makes things so easy. All payment options are presented in a menu format, and are very clear! David Watts usually does our paperwork & delivery. He is very professional & detailed, leaving no question unanswered! We were contacted after the sale to make sure everything was ok & any questions were answered! Two thumbs up for the entire experience!

GaryB

May 30, 2016

I made an appointment for 2015 Camry's 10000 service. Lou Simmet met me at my car and welcomed me to the dealership. Very friendly! He explained what services were to be completed and said it would take approx. 1 hour. He also noted that my registration would be expiring in less than 2 months and that this would be a good time to get the inspection done and that it would save me an additional trip.I got everything done and was out of the dealership in 45 min. Lou was very professional and friendly in his dealings with me. An enjoyable experience.

vikki Price

May 30, 2016

Very friendly, customer service driven. Really work for the customer, by listening to your needs, goals etc. Very knowledgeable about the cars they sell. Willing to work with you. Not pushy. Like some dealers.

Mike D.

May 29, 2016

My wife and I have leased two Camrys from Toyota Of North Charlotte over the past four years. We have always dealt with Ty Cooke as our Service Advisor. Ty is very professional, knowledgeable and courteous. Even though we live almost an hour drive away, it is people like Ty that keep us coming back to your dealership!

NickM

May 29, 2016

Just bought our second used car from Toyota of North Charlotte. Jon Durham greeted us when we arrived and got us into cars in our range very quickly! We were looking for a safe, reliable car for our teenage son. We found one that we liked and one that we thought would be out of our range. THe entire staff worked with us and got us into the "stretch" car! The process was easy and fast and we never felt pressured by anyone on the staff. Thank You Jon Durham, Randy Gibson and David Watts!

Erin N

May 29, 2016

Went in for a rear brake check. They just needed cleaning and adjustments which they did. They were also able to take care of a safety recall, at check out I got a price on a mud flap, they had it and installed it for me. Great service. I always have a great service when there. All the staff is excellent. Thank you. I have to also mention great service from Eric Olson whom I have dealt with in past services

4RunnerGuy

May 26, 2016

The Toyota of North Charlotte dealership had excellent customer service, and were very reasonable when it came time to negotiate the price of our new 4Runner. I was pleased with the outcome of our deal, and would recommend them to anyone looking for a new car.

Goyah

May 25, 2016

I needed key fob service for my 2007 Prius and Russell Martin provided excellent customer service during the visit. He was courteous and was very helpful overall.

LamarCar

May 24, 2016

The service was excellent and quick. Brian Doyle was friendly and informational while explaining my options. The atmosphere was family friendly. David Watts was very patient with me, and going over my paper work and bearing with me on the phone, lol. Overall great customer service!!

tacoma12345

May 24, 2016

Mike Brown, Janelle Harris and my sales person, I Think his name was Ryan. All did a great job and provided great customer service. Those employees are what make a great dealership.

Franklin Xiong

May 23, 2016

Even though there was a language barrier, the dealership was very patient with us and explained the information over and over in many different ways, so we, as the buyer, could comprehend.

pigpen8304

May 22, 2016

Everyone I dealt with at Toyota of North Charlotte were very professional and courteous. Janelle Harris and Steve Gregory were very polite and a pleasure to do business with.

KristyTang

May 22, 2016

It was a pleasure working with them! They made it quick and efficient and I had a great option car for a really good deal!

Hornbuj

May 22, 2016

From the sale man to closing everyone was professional in their actions they treated us like family not just customers. The dealership was clean and bright a great place to do business

Msjerome

May 22, 2016

I took my 2009 Toyota Highlander to Toyota of North Charlotte to get an appraisal initially, but left with a new used car! I was wanting to consider downsizing but was hesitant to try the Rav4--had the idea in my head that it was not powerful enough and would be too small. But, I was wrong. I drove a used 2014 Limited Rav4 and was truly impressed with the vehicle and all the buttons and bows it offered. It had a nice ride, good pick up and much roomier than I expected. My experience with Randy Gibson was exceptional--a very knowledgeable, hard working young man. He explained things very clearly, answered all my questions and made the whole car buying experience quite comfortable. Then, back in finance, I worked with David Watts who also was extremely pleasant to work with. He moved me through the paper work with ease and patience and even spent time with me and my new used vehicle to help show some of the technology features, since I'm not so techno-savvy!? Thank you T of NC for a good experience.

Erica123

May 21, 2016

I had a warm welcome from the time I got to the dealership until I left. The sales person was awsome.Steve and Cathy were so helpfull with lots of expertise. They made my day.

Marion c

May 21, 2016

David Watts helped us get out of our lease and got everything we wanted. A New vehicle. This was our second vehicle you Toyota of North Charlotte. Pleased as always!

Avalon Man

May 20, 2016

The no appointment drive-in service turnaround is outstanding. It was a joy to interface with Lou Simmet. He was the consummate professional and honest to the core. His knowledge of our 2007 Avalon was impressive, given all the other models he has to deal with each day. The dealership is super clean, with a customer waiting area to be admired by all other dealers. I believe the back room mechanics are efficient and well trained. I was in and out in a little more than an hour. And, by the way, the free car wash was greatly appreciated, as our car was in bad need of a good bath.Keep up the good work and give Lou Simmet an Atta-Boy for me.

Shipp

May 18, 2016

This is my husband and I second time purchasing a car from this dealer. Cathy Fraley, Steve Gregory and Victoria were very helpful to us each time. We feel we have a personal business relationship with them as our car salespersons. We feel very comfortable doing business with them.

syjohnson111

May 18, 2016

Easy to get an appointment, greeted as soon as I pulled in and the price was great. A little busy the day I went so it took a while for an oil change but can't complain too much otherwise.

toyota 2014

May 17, 2016

Easy making an appointment to have the safety check done on my car, the service was great and on time, Connor is very helpful, thank you Connor McCullough!!

Oldnfrail2

May 17, 2016

Greeted right away. Very friendly and explained what they would be doing to my car and the estimated cost. Also told me about how long it would take. I have been through many dealerships and I have to say so far this one is the best yet.

robmare1099

May 17, 2016

My family has purchased multiple cars from Toyota of North Charlotte. Eric Olsen has always assisted with our vehicle service. Eric's knowledge of the Toyota product and ability to communicate with customers is far superior than most. From a crazy annoying noise to recommended vehicle service, Eric is Always willing to do what it takes to complete the job correctly the first time.Thanks for all

Phil

May 17, 2016

I had been to this dealer a number of years ago and the experience less than satisfying. I was pleasantly surprised and grateful for the friendly customer service and the ease of the car buying experience with Matt Hunt, Rich Santella and David Watts. I have purchased a number of cars in the past and I have to say this was one of the best experiences I've had. Please keep up the good work. I will definitely be back when I'm ready to buy my next car.

adbuie

May 17, 2016

From the time I stepped into the parking lot a Toyota Of North Charlotte I could tell I had come to the right spot. The staff was friendly, patient, courteous, knowledgeable and for the most part, very helpful. Beginning with the test drive to completing the final documents, outstanding service. I would personally like to thank Janelle Harris for making the final car buying experience pleasurable. I would recommend Toyota Of North Charlotte as 1 of the best auto dealerships in NC. Keep up the good work. As a military veteran I would like to salute you on a job well done.

Tboy

May 16, 2016

I first met with Josh at the gate and I told him I wanted Toyota Sienna and he took round to see different type of models which i eventually indicated interest in one. I was later introduced to Darryl (The great Guy ) I must tell you that he made me feel at home , very good at his work , although we went forth and back on the figure(I mean Price) but we eventually reached an agreement that pays off both of us . Also to mention , David Watts also a great person too.Calm and polite . I will also always recommend them anytime.John

Kelly

May 15, 2016

From the second we arrived, Matt Arenas of Toyota of North Charlotte made my husband and I feel like family. I would like to thank Rich Santella for truly understanding our needs and making the negotiation process clear and concise, and David Watts for his professionalism processing our financial documentation. All three gentlemen, Matt, Rich, and David walked us to our new truck, helped us transfer our belongings, and then took a family picture. They were all a pleasure to work with and my son is so happy to have his very own monster truck......tundra :-)

Katrick106

May 15, 2016

Toyota of North Charlotte did an amazing job getting me out of a car I hated with tons of negative equity and into a car I have been wanting for the past 2-3 years. From Joshua to Steve, to Walter to Cathy Fraley, I can honestly say I was taken care of.

Bigzach07

May 13, 2016

Paul Beaudry and Cathy Fraley did such a great job last Saturday helping me make my wife's mother's day excellent. I was tasked with trading our Pilot in for a van she wanted while at the same time lowering our monthly payment. Everyone on the team was excellent and I wanted to be sure they are recognized for the can do attitude and relaxing atmosphere.Kudos to all

smilinbob

May 11, 2016

From the minute I arrived to the minute I left Toyota of North Charlotte made me feel like a family member. I would like to thank Mr. Blevins, Mr. Nesbitt, and Mr. Watts for their professionalism in assisting me with my purchase of a new Tacoma pick up truck!!! It was a pleasure doing business with these 3 gentlemen!!

PearlRunner

May 11, 2016

I showed up at Toyota of North Charlotte looking for a specific vehicle at a specific price point and the entire team met my needs and delivered on quality service. A big thanks to Brian Doyle, Victoria, and Shaderria Terry for outstanding service. Keep up the good work guys!

Laura

May 11, 2016

Rachel Fichtel checked me in and out for my warranty service. She was very courteous and conscientious. I plan to return to Toyota of North Charlotte for any future warranty work.

Richard Wilson

May 11, 2016

I went in for the second new car and they found me exactly what I needed and wanted. The sales personnel were knowledgeable and helpful. This is my second vehicle from them. I am very happy with the dealership both in sales and their great service department. The paper work was done by David Watts. He made it very easy.

skeptic2016

May 10, 2016

I only wanted to see the used vehicle advertised but it was sold already. I was ready to leave and continue my search for low mileage used vehicles. But what if I could get a new vehicle for about the same $price was suggested to me by Anika & I said it will never happen. So I was introduced to Darryl who I have come to call, the skeptic exorcist. He listened attentively & addressed all of my doubtful questions w patience & product knowledge.And the next day, Janelle Davis...explained the financial aspect of buying Toyota & made even me less leary of using systems from navigation to voice recognition. So w the help and teamwork of Anika, Darryl,& Janelle, I am the proud owner of an XLE Camry- 2016.. Thank you for all that you do!

southcarolina

May 9, 2016

Signing all the papers was easy. Cathy Fraley had everything prepared and very efficiently explained. Easy to understand. Should have asked about the "fees" before signing as we were unpleasantly surprised with a $698 charge to keep the lights on at the dealership. Thought that should have been included in the price of the car.

Beach458

May 8, 2016

Superior service excellent work Dave Watts. Definatly Happy with the entire staff. Great job Amazing job very satisfied went above and beyond Walter Hoover. Very very Happy. He did everything he could to help me get a new vehicle. Toyota of Huntersville # 1. Will definitely reccomend to everyone.

M&M Rivera

May 8, 2016

Had a marvelous experience workin with Jamie, Michael and David at North Charlotte Toyota Friday. Awesome customer service and knowledgeable sales experience with this group. It was top of the line from entry to exit. They were patient with us during our decision process and respectful of our space, never pushy! It was an informative experience as all of our options were laid out for us when trading in our lease for a purchase. Ready to make some driving memories in our new 2016 Corolla. M&M Rivera

Tmikeschafer

May 7, 2016

I keep coming back because I'm buying a car, not needing to be sold. I get straight answers to the specs of the cars that interest me, they take me on as many test drives as I feel I need, and they talk transparently about options to lease and finance. I do my research before going in and I know I am being made a fair offer without the games or high pressure. Service after the sale has been great, appointments are easy and fast. Walter Hoover is a great guy and as straight a shooter as you will meet in this business. He trains his people well and I trust him with my business. Ask for him when you go in and he will make sure you are treated right.

lee

May 7, 2016

I was told my car qualified for the oil consumption recall on my Camry and that I would need to leave it at the dealership. Then I was told I would be talking to a Rental Car Representative. This is where I have a concern in that I was not given a courtesy car but a rental. I had to pay for the rental car while my car was having warranty work done. Other wise the work was done, the Service Provider was good, I just wish they had a better way to help the customer when warranty work is done and they keep your car for two days.

Katelynkit004

May 7, 2016

They spent a lot of time just to help me out! Great team and great dealership! Had to go back and sign more papers and they offered to fill my tank up because I lived an hour away!

Joe and Robin

May 5, 2016

My husband and I purchased a new RAV4 from your dealership. We had visited all of the dealerships in the area looking for the best price. We made 2 previous visits before deciding to purchase the RAV4 on our third visit. We purchased from your dealership for a few reasons; price, customer service, and knowledge of your employees. It was a great experience from the minute we walked in the door.

Haleyb98

May 5, 2016

The best service department I've been to! The meet you at your car door and ask you how you are doing. I've been getting my car service for 7 years with them and never had a problem! I recommend you bringing your car here!

ncjoe

May 5, 2016

My wife and I recently purchased a pre-owned Toyota Avalon fro the dealership and our experience was wonderful. Janelle Harris was extremely kind and professional in guiding us through the required paperwork. Janelle also took the time to assist me with some features of our car that were new to me. A special thanks go to Ty Cooke in the service department for his assistance with a windshield wiper issue that we had. Ty made sure that we were taken care of.

arol

May 5, 2016

A cozy and comfortable atmosphere, the process was quick and uncomplicated. I can recommend this dealer to others people around me. The drive circuit to test the car is very good, safe and easy access.

Joe

May 5, 2016

My experience with Toyota of North Charlotte has been nothing short of GREAT! My wife and I purchased a 2012 preowned Avalon and have been very pleased with our experience at the dealership. Michael and Victoria were helpful with the sale and Janelle Harris was great in walking us through the necessary paperwork to complete the purchase. In addition, Janelle took her time and assisted me with the features of our car before I left the dealership. Special thanks go to Ty, in the service department, for solving a windshield wiper issue that we had after taking the car home. He was attentive and professional during that process.

jhbowden

May 4, 2016

No pressure, no argument or back and forth. Great people, Jamie and Michael, to work with. Test drove any vehicle we wanted to, Decided on a Camry.

swoolwine

May 4, 2016

Will and Eric are excellent to work with. They take great care of me. Could not be more satisfied. Would recommend to all Toyota owners.

1darlene

May 4, 2016

A comfortable atmosphere and well trained employees and better rates than smaller dealerships . A great place to shop for a vehicle and a very updated and clean facility.

Brandontaco

May 4, 2016

Very helpful and negotiable and a quick buying experience. Will return again. They were very quick and informative when purchasing my truck. Very friendly atmosphere.

Mark Librowski

May 3, 2016

Russell Martin is always professional and accommodating. The service here is simply excellent, it's why I bought 3 trucks here and I'm going to get my fourth here as well.

Nikita Ramesh

May 3, 2016

Loved the experience. The staff is very knowledgeable and Helpful. I visited other dealerships but this was the best. The people are very friendly and try to provide you the best advice and deal possible.

4gdwheels

May 3, 2016

Russel Martin handled the maintenance of my Lexus, professionally, promptly and according my requests. (For senior management: Glad that you are promoting honesty, quality service and fair price throughout your organization. A few years back that was not always the case and that cost your organization the maintenance service on two Toyota's and one new car sale.

BellaGrace93

May 3, 2016

I had a wonderful experience with everyone I worked with that day. I am super pleased with my purchase and will continue to use his dealer for all my needs!

NewRav4SE

May 3, 2016

We were in the market to purchase new Rav4 SE and had been searching online, but wanted to see colors and options in person. Toyota of North Charlotte had more cars to look at which gave us more colors and options to view than any other dealership we had previously considered. They happily located the vehicles we were interested in on their huge lot and pulled them out for us to take a closer look. Even though the one we chose had an internet price, Randy gladly took our offer to be reviewed by the manager and they accepted it! We were there on a Saturday evening so there wasn't a way for us to contact our bank to provide our own financing, but Kim was able to do the paperwork for us so we could bring a check from our bank on Monday and take the car home that night. When we came back with the check, Cathy quickly finished up the necessary paperwork, picked up our floor/cargo mats from parts department, INSTALLED them in our car (could have just handed them to us!), gave us a fuel ticket to fill-up, and sent us over to service for a complimentary car wash! Way above & beyond what was expected! Overall a great experience!

Saraimarin25

May 2, 2016

I had a great experience in Toyota of North Charlotte, everyone was very nice and friendly. I got a 2016 Highlander and I'm very satisfied with the whole experience.

Eric

May 2, 2016

I went in and Ruan showed me the car.... He knew it like an expert, answered all my questions and handed me off to Steve. I told Steve, no games, here's my number. It was fair. I want a deal but understand it's a business and they gotta make money too. He came back in 5 minutes within 300 bucks. Done deal! Out the door in less than 45 minutes. I'll use him for every purchase going forward.

Sharon Ogbueze

May 2, 2016

My lease was about to expire and I wanted to renew it with a 2016 Toyota Corolla. Janelle Harris and Michael Brown provided excellent service. Janelle Harris also provided excellent closing service. I have been doing business with Michael Brown and Toyota of North Charlotte for three years. The customer service and the deals just keeps getting better and better. Toyota of North Charlotte is very fortunate to have great employees like Janelle Harris and Michael Brown

Swaran

Apr 30, 2016

Chris and Janelle provided Excellent Service. Chris was exceptional in customer service and Janelle provided excellent closing service .Your dealership is lucky to have such people. Keep them happy.

TravisK

Apr 30, 2016

I recently purchased a new Toyota from Toyota of North Charlotte. Prior to my purchase, I had contacted several other Toyota dealerships; however, Toyota of North Charlotte had the best price so I decided to buy from them. The buying experience was smooth, fast, and without all the hassles that I have experienced at other dealerships. If you are considering buying a new Toyota, then I would highly recommend that you visit this dealership. In closing, I would like to extend a special thanks to Steve Gregory and Cathy Fraley who were very helpful throughout the whole buying process. They are a true asset to this dealership and helped to make car buying an enjoyable experience.

JudyC

Apr 29, 2016

All staff was very knowledgeable, friendly and accommodating. It was a pleasure working with the team throughout the entire purchasing experience. And the hours open made it easy for me with my schedule.

ClassyCamry101

Apr 29, 2016

The Toyota Family from Jaime Bowles, to Steve Gregory and to Cathy Fraley, were all very courteous, friendly and very knowledgeable. Although the car buying process was lengthy, when all was said and done, it was worth every bit of the time. Thank you Toyota Scion of North Charlotte!

Kumar

Apr 29, 2016

Pleasant atmosphere, regular and usual process of purchasing a car.Should be simpler than this.Steve was thorough, Janelle was very nice.Jaime was energetic and courteous.

Kglass32

Apr 28, 2016

My product specialist, sales representative, and financial representative were all great and amazing people! Michael Brown, Wesley, and Cathy Fraley were amazing in helping me purchase my brand new car.

Toyota#1

Apr 28, 2016

The staff that I worked with was very friendly and professional It made a difficult task of purchasing a new vehicle a pleasant experience A big thumbs up to all involved and especially Jenelle Harris who not only had my paperwork ready but was able to get my accessories installed and save me a one hour drive back to dealership Thanks to everyone involved Larry Holland

newcargirl

Apr 27, 2016

My husband and I had a great experience at Toyota of north charlotte. We did visit other dealerships looking for our new car. The professionalism and good deal was what we were looking for. Our salesman Steve Gregory went above and beyond to help us. Financing was handled very professionallyby Kim Veney. We will recommend Toyota to our family and friends.

IAUTRY

Apr 27, 2016

Will Gaddy is the reason I have continued to bring my car BACK to Toyota of North Charlotte for seven years! Will is an amazing person. He is honest, fair and consistent. Will makes sure I have the scheduled maintenance and always ask if I have questions or concerns about my 2009 Camry. Will meets me when I arrive and goes over w/me the services that will be provided. He makes sure Nothing is done without my consent. Thank you, Will for all you do for me and so many others!!!Ingrid Autry

alwaysd415

Apr 26, 2016

I had a great experience at Toyota of north charlotte! Steve Gregory, our sales man went above and beyond to meet our needs. We will return there for future purchases!

munipalli

Apr 26, 2016

The staff is friendly and provide great deals and good car buying experience. As long as I get good deals I will keep going back to Toyota and the dealership.

Dorothy Griffith

Apr 26, 2016

I had a specific situation; a bad lease that I needed to get out of. I was given great attention from Lexis at the start, who showed me the "product" offerings. She was very accommodating. Next it was Chris, who explained my options. Chris was willing to negotiate further even after I had given up. I got a brand new car on my terms. I wasn't talked into another bad deal. Finally, I met with David to discuss the money. David explained everything and made it simple. He went out of his way to finalize the deal and make sure that I got everything I wanted before driving away in my new car. He even programmed my Bluetooth! The sales director, "Mr. Upright" took a few minutes to come out and introduce himself as well. Great group of people to deal with. I will be back!

Marguerite

Apr 26, 2016

The experience of buying a car here at this dealership was excellent. I found people knowledgeable about the vehicle I was interested in. They went the extra mile to help me match my payment goal. They were couterous and pleasant to work with. I would recommend this dealership to anyone.

Efrain Soto Jr

Apr 25, 2016

The staff was very very helpful to us and they gave us the help that we needed in getting a new car!!! Thank to Brian and Wesley for taking good care of us

toyota0304

Apr 25, 2016

I worked with Jonathan and Janelle during the process of selling my vehicle to the dealership. Jonathan did a wonderful job going over the process and making it a smooth transaction. Janelle finished up with all of the paperwork in an efficient and timely manner while being personable to my needs. Both displayed the utmost professionalism and respect. Toyota of North Charlotte will always be my go-to with future business

Sandy

Apr 24, 2016

Our experience:Met by Josh at the door. He showed us around the lot and gave us much valuable information. He was friendly polite and answered all of our questions.Our salesman was Chris Hall. Chris couldn't have been nicer or more pleasant and took us through the whole process of leasing a vehicle easily. He made it a very pleasant experience.Chris' manager was Chris Wickson. Again, it was a pleasure to deal with him and he and Chris H. genuinely worked with us to secure a deal that we could afford. Lastly, we met Janelle Harris to sign the papers. Janelle took the time to explain every step of that process and even though it was quite late, she made sure we understood each document we signed and answered every question we had. We love our new vehicle and

rdkdan

Apr 23, 2016

Simply as easy as it gets to do the car thing. All staff work their hardest to make things exceptional and the experience was - sales A+++, finance A+++, this is my second lease with ToNC and I can say the service department rocks too with another A+++ and I am looking forward to my continued relationship with Toyota of North Charlotte, which I have really never had to say about another dealership. This is my sixth or eighth car buying experience in my day and it really stands out as among the best.

Darlene

Apr 23, 2016

My family had a great experience at Toyota North. We went in to purchase a used car, after all of our options were explained we came out with a brand new Rav 4! The entire staff was courteous. A special thanks to Randy Gibson and Janelle Harris for making the process so pleasant!

2015Corolla

Apr 23, 2016

We bought a used 2015 Corolla from Toyota of North Charlotte. At first, I was greeted by Shemya Carson. Shemya was awesome - super friendly, personable, and just gave an overall great test drive. She needs a raise and a promotion!!!!! I had an issue with getting the car registered and Janelle Harris was super helpful through email. Thank you, Janelle for all your help! She's very knowledgeable! Darryl Nesbitt was very helpful with getting a good interest rate! Thank you, Darryl! Great teamwork! Overall, I'd say the experience was 4.5 stars!

DRose

Apr 22, 2016

These employees are amazing, and from the moment I walked in and talked to Mike and Matt for the car to the negotiations and the moment I finally signed the contracts with David and drove out with a new car, everyone was nothing short of informative, straightforward, and kind. It's tricky sometimes since not everyone has the best credit, but this team knows what they're doing to get the best out of any situation! Would recommend 10/10

jj57010

Apr 20, 2016

By far the BEST PLACE To buy and SERVICE your CAR!! THE service is awesome, Will Gaddy and his leadership team make it look easy by providing HANDS DOWN THE BEST EXPERIENCE!! I Wont go anywhere else to buy or service my vehicles!! Trustworthy people that you normally wouldn't find at you local service center or dealership!!

J Truck

Apr 20, 2016

Eric Olsen handled my service on 4/7/16. From the time I arrived until finished, he continued to communicate with me. We determined that my service was going to take all day, so, he secured a loaner car for me. He explained everything that needed to be done & gave me his recommendations, including new tires & something that was covered under warranty. I will ask for Eric Olsen again in the future when I need my truck serviced.

Carbuy maro 1964

Apr 20, 2016

I bought a 2016 Toyota Rav . I had a great car buying experience at Toyota of North Charlotte, Janelle Harris , Brian Doyle and Tierra Artis were great!. They gave me great deal in the purchase and fair value for my trade. They were very friendly and professional. I would definitely go back in future. I highly recommend them. Thanks

Shermanesque

Apr 20, 2016

I've had my 2006 Avalon serviced here for the last 10 years. I recommend them highly ... and that goes especially for Eric Olsen who always takes good care of me! Thanks, Eric.

Rochelle 1525

Apr 20, 2016

Paul was very helpful, professional, and efficient. The showroom had been remodeled and was lovely. Really enjoyed the coffee and sandwich bar. This was a great idea.

Jackson33

Apr 20, 2016

Eric Olsen is the best service tech I've ever dealt with. He is always fair, always clear about what has to be done and then about what will eventually need to be done. I appreciate the forward-looking approach. He has taken care of our two Toyotas and we'll continue to visit him for all services and/or repairs.

JD

Apr 20, 2016

Selling my car at Toyota of North Charlotte was a quick and easy process. Everyone was helpful from the moment I walked in the door. Maya, Chris Supple, and Janelle Harris were all great.

Hdlepp

Apr 19, 2016

Janelle Harris and the team were very professional and customer relations Davy. Paul Kramer and staff have taken care of us twice in two years and we are still happy to come back

rss

Apr 15, 2016

I have been taking my 2003 Avalon to this dealership since it opened. Over the years, Eric Olsen and Will Gaddy have earned my total confidence. They are competent, efficient, and, above all, have the integrity you wish all auto service folks had. I even started bringing a second car, an Acura(!), to this dealership for service rather taking it to a Honda dealership (after I became concerned about their level of honesty and competence). Recommend Toyota of North Charlotte highly.

Hdlepp

Apr 15, 2016

Janelle Harris and the entire crew are a sight to see. Go check them out

Camry2013

Apr 14, 2016

I work close by and decided to come here when I looking for a new vehicle. I was introduced to the general manager and he was very kind and helpful in getting me in the vehicle that I wanted. I have continued to come back for service and will continue to do so. I would gladly recommend this dealership to anyone looking for a new vehicle or service.

Janeel5

Apr 14, 2016

I decided to buy my vehicle here and since the car is under warranty, wanted to come back for service. They are thorough, fair priced and timely. I will continue to come here after warranty as well based on my positive experience. I have recommended this dealership to friends and will continue to do so.

01Viper!

Apr 13, 2016

Will Gaddy is responsible and responsive. Although he's not my primary service specialist, he's always available. In addition, Will has not let me nor anyone that I've referred to him down. When I need for my Prius or 4-Runner to be looked at, he has been there to help as a coach on the next steps in service. Because of him, we've not taken our vehicles outside of this dealership for maintenance. That says a lot considering that the competition praises about their own promotions.Forever Toyota of North Charlotte,M. Culp

Doug11111111

Apr 12, 2016

I had an outstanding new car buying experience at Toyota of North Charlotte. It was very low pressure buying my new Toyota Highlander. They gave me a great deal on the purchase and fair value for my trade. They also didn't make me haggle about price all day like some other dealerships. They just gave me a great price right away. I worked with Michael Brown and Kimberly Veney. I highly recommend this dealership. They beat all the other dealership in the area on price

Paul Beaudry

Apr 12, 2016

Was greeted by a sharp young guy I think his name was Wes, he asked what brought me out that way & we began talking about where I was in regards to my other car to possibly trade in as well as finances. We browsed the lot for a bit and I must say prices weren't all that bad and of course the selection of cars are really nice. Once we test drove a couple selections I was brought inside to be greeted by Daryl Nesbit. He took the time to go over financing and understanding what I could do as well as further options the dealership could do. Overall he was very friendly & professional & I could tell he knew his material which is important. Once the negotiating was taken care of, then I was introduced to Ms. Janelle Harris. She was really friendly & helpful to answer any questions I had. We finished paperwork pretty quickly which was good and she took the time to switching over the plates and put me in good hands that I would enjoy my new car... and I do :) Overall I would definately recommend this dealership and its staff for anyone looking for a pretty decent deal if your on a search for a new vehicle :)

veleshatouring

Apr 11, 2016

I would like to say that the experience with Toyota Charlotte working with David Watts Jamie and the other gentleman that put the numbers together for us was great we will be sure to tell our friends about the great experience and will also come back to your dealership for business when we're in the need of a vehicle in the future

RDS

Apr 11, 2016

This is one of the best vehicle buying experience I have ever had. They are attentive to your needs, price point and you never feel pushed into making a decision. They are knowledgeable about their products and work to create a solid relationship for years to come. Thanks again for making us feel like your #1 customer!!

Toyota Truck Owner

Apr 11, 2016

The service department has always handled any service issue on my Toyotas professionally. Repair time, cost, and customer service have been good. I would recommend this dealer regarding servicing Toyotas. On the sales side - I have purchased numerous vehicles at various dealers over the last 20 years, including one from Toyota of North Charlotte. I purchased my most recent Toyota at another dealer due to the frustrating process and overly complicated paperwork at Toyota of NC. I would recommend purchasing from another Toyota dealer.

bumper,billy6104

Apr 11, 2016

The whole team from start to finish in the sales process was very professional. They answered my questions and addressed my concerns. They made the process quick snd simple.

AJ

Apr 11, 2016

Very helpful and friendly, seemed knowledgeable and willing to continue to assist even after a purchase. Attended to any concerns or questions promptly. Likely be a return customer.

Jaman602

Apr 10, 2016

He was great to me answer all my questions gave me the best advice on the best car to buy also told me if any questions just call

Paulb

Apr 10, 2016

I recently made a purchase/ financing on a 2016 Toyota Corolla. The reps at this dealership were very helpful & friendly. Almost like family in a way & Janelle Harris was able to help me complete the final paperwork pretty quickly. She's also very helpful & available to answer my questions if they come up. Overall I would definately recommend this dealer to those that need or thinking about getting a better vehicle. Thanks :)

J. PATEL

Apr 10, 2016

I recently bought a 2016 Camry from Toyota of North Charlotte. I'm happy to give a review about my over all experience with them till now. Everyone works here is very friendly and welcoming. They know how to deal with customers and also well aware about buyers needs and above all they give priorities to their clients. Furthermore Mr Marcus and Mr. Darryl Nesbitt helped me to choose the car i was looking for and made the best deal for me.They are truly professional in the work they do and knows how to make one a buy a car once you enter this place.and Ms.Janelle Harris from Finance department took care of all my paperwork in very short time without any waiting and made sure that we got everything even after we left the dealership. They also stay in touch with you just to make sure that you don't have any trouble with your new vehicle. I wish all of you best of luck for your bright future with Toyota of North Charlotte.

Hlmanuel

Apr 10, 2016

I got prompt, courteous service. Edwin Montalvo made sure my Highlander was serviced by the manufacturer guidelines and saved me money. I also appreciated the car wash. I would recommend the service department with no reservations.

Mark P

Apr 10, 2016

Leased a 2016 Toyota Corolla and the team was superb throughout. Mike and Jamie were excellent product representatives. They were knowledgeable and put the customer first. They spent an excessive amount of time with me on the lot and were patient and courteous the entire time. Brian Doyle was the sales consultant and he was phenomenal. He worked with me to get the best price as well as best benefits for me. He provided insights and tips that most dealers would not provide/disclose. Lastly I worked with Janelle Harris who was a top notch financier. She was efficient, funny, and personable which made the whole process very enjoyable.

ravsub

Apr 9, 2016

I went for Camry but it was sold still I got call its fine and I can buy vehicle. I still (dont no why) purchased used Yaris but it had scratches which I couldnt notice but before taking it out of dealership I noticed those and talked to Finance team at time of handing check and he said it should be fine and can be taken care of and my sales person would give me call for sure but never got call and had to call few times to get touch. Once car is out of dealership he started with bla bla grand I cant give you new car. Really??? after question of scratches fix which will increase over time, would not recommend for used cars

Heather Sides

Apr 9, 2016

I had the best experience yesterday buying my 2016 Toyota Corolla. From Jamie helping me on the lot, to Nicolette helping me with numbers and getting me out the door with a great price then Janelle with all my paperwork which was so fast and prompt on all of myour final questions. I want to also thank Chris and Paul for coming out and making our overall experience wonderful. I highly recommend this dealership. This is the 3rd car I have purchased here and 5th that my family has. I will definitely be back in the future.

Greg B

Apr 9, 2016

Needed to have a 25k service on my 2015 Highlander when in Charlotte visiting my children. Russell Martin Got me in on a Saturday AM and completed all the services in about an hour, which included finding a nail in my tire, fixing it and washing the car! Thanks for the great service

Ussery4353

Apr 9, 2016

Recently traded my 2000 Tundra for a 2016 Tacoma. Stuck with the Toyota brand due to the great service I have received from Will Gaddy and his department throughout the years.

NewCarDriver88

Apr 9, 2016

Darryl, Gregg, and Janelle made my car buying experience easy and straight-forward, especially considering it was my first time buying a car. Very accommodating and enjoyable to work with! Thank you!

acw1998

Apr 8, 2016

Exceptional customer service from beginning to end! John Durham was an excellent resource and was able to answer all of my questions. Chris Wickson and Janelle Harris did a fantastic job getting me a great price and explaining all of the financing. I would highly recommend and definitely go back in the future.

Vickey

Apr 8, 2016

I would like to thank Jaime Bowles, Chris Supple, Chris Wickson, and Cathy Fraley for making our experience in purchasing a 2015 vehicle so easy. They all were so friendly and professional which made everything from the test drive to the final purchase so easy. We had looked at several vehicles from different dealerships on line before actually traveling to Huntersville to check out the couple of vehicles we liked at Toyota of North Charlotte. The one we purchased was the same make and model we looked at from another dealership, had more features and a few more miles, but Toyota of North Charlotte gave us a better deal. We would recommend them to anyone looking to purchase a vehicle.

slsadler23

Apr 8, 2016

Everyone, from the time I got out of my car, was welcoming and catering. That alone made me want to do business with them. They have a huge inventory and very knowledgeable runners. Hands down, best car buying experience.

catherine225

Apr 7, 2016

My experience at this dealership has been excellent which has made me a repeat customer. I am very impressed with the level of service provided not only by the product specialist, John Durham but the Sales Associate, Steve Gregory as well as the finance specialist, Cathy Fraley.Nice Job by all!

Freckles

Apr 5, 2016

My experience at the dealership has been good so far. I am new to the area and I am used to having a designated team work on my car. I was assigned a team and that team always serviced my car. However, the serviced overall has been good.

ToddK

Apr 4, 2016

From Matt Hunt, product specialist to Don Antenore sales specialist to Chris Supple director of sales and Kimberly Veney in finance. Everybody did a awesome job, I was in and out with my purchase. I would definitely recommend any of them to assist you at Charlotte of North Charlotte. I will defiantly be back for my next purchase of a Toyota!Thank you!!!

angelfish316

Apr 4, 2016

My mother and I were looking to lease a new car. We have just recently moved into the area. We had our hearts set on a Toyota Corolla. This was our first experience with leasing a car. It was a very smooth and pleasant transaction. The staff went out of their way to accommodate us. I can't say enough about this dealership. I would definitely recommend to others!

cpaynejs

Apr 3, 2016

The staff at Toyota of North Charlotte was extremely helpful with my trade in and purchase of my new vehicle. Everyone was professional and courteous. If your in the need for a new vehicle I would definitely recommend this dealership.

Robert Spach

Apr 3, 2016

My wife and I wanted a good deal on a 2016 Camry. Our salesman Michael Brown was friendly, personable, and never pressured us. David Carter did his job well as we came to terms on a price; we had to push a bit to get where we wanted, but we expected that. David Watts was extremely helpful and offered outstanding customer service as we went through the financing details. He also took time to get our phones synced with the car's Bluetooth. Michael, David Carter and David Watts all were there to see us off as we drove away in our new Camry. We got the deal we wanted on the car we wanted.

Edward Oblitey

Apr 2, 2016

It's been a while I wrote a review because I'm always on the move but with such excellent customer service experience I think I have to recommend you .Jeannell Harris and David Watts I salute you..You guys were awesome ...I Love my new Camry

Martha123

Apr 2, 2016

I went in for a regular maintenance routine and to see how much my car was worth. I took a look around and noticed the RAV4. I instantly fell in love with it but wasn't looking to buy. However, everyone was so helpful, gave me all the options I had to be able to walk out of there with a new car and I was finally sold. I had a great experience because not once did I feel pressured or pushed to anything.

Matthew Surface

Apr 2, 2016

So today I leased a 2016 4Runner. This is the first time I have ever leased a vehicle and felt uneasy about the unknown. Steve, David and Veronica took the time to and answer the many questions that I had. Thanks for taking the time. Very friendly service.

sb23

Apr 2, 2016

I came in to have my 2010 Corolla serviced and walked out with a 2016, I had no intentions of purchasing a new car that day, but the team of Darryl, Jeremy and Cathy made it easier to buy a new vehicle than I ever expected. My cousin advised me, don't get it if you don't love it...and they all made sure I got the car I would love. Thanks!!

P Fields

Apr 1, 2016

As a new Toyota owner (and never having purchased one before) I was a little unsure of what to expect at the dealership. After spending a bit at the dealership, I felt really comfortable and quickly recognized this is a group of knowledgeable professionals. The buying process was not pressured and took place fairly quickly (even for a busy Saturday). Cathy Fraley was one of the most helpful people during the financing process. She took her time to explain each page of the contract and even took the time to show me the important features on my new car. The next time I'm in the market for a car, my first stop will be at this dealership! Thanks to all!

Anonymous

Apr 1, 2016

Everything was wonderful. Everyone was very helpful. They were a little too "pushy" about trying to get me to buy the car that I almost walked away, but I think they got the point and they backed down and made it a great experience!

Paul F

Apr 1, 2016

Great service, knowledgeable sales staff and financing was quick and easy. Kathy in the finance department was patient and took the time to explain all the items in the financing packet. She even showed me all the cool stuff the came with my new car. Will definitely stop at the dealership again when it's time to buy my next car!

William Rogers

Apr 1, 2016

For the past 12 years, Eric Olsen has provided outstanding service when our vehicles needed attention.He is always efficient and prompt in his responses.His ability to remember my name is most impressive.

Spears

Mar 31, 2016

Mr. Gaddy was very courteous and professional in the excellent service he provided. I will be looking for him whenever I need to bring my car in for service.

Marie66

Mar 31, 2016

Everyone was awesome! Extremely kind they seemed interested in me and my daughter, it was definitely a pleasure. We were greeted as soon as we pulled into the dealership and helped right away.

JSTS

Mar 30, 2016

My wife and I had already visited a couple dealers earlier in the day. We were expecting the same old treatment from Toyota of North Charlotte as we had received earlier in the day. But to our surprise, it was a totally different experience. The sales people Gary Orvis and Steve Gregory were totally different. Gary actually knew everything about the vehicle we were interested in. Steve gave us numerous buying options and helped us to secure a good deal. Janelle Harris even made the financing a pleasant experience. By far, the best group of people we've ever dealt with purchasing a car. They made us feel important and appreciated our business. We will also get the the vehicle serviced there as well. A very pleasant buying experience.

R. Young

Mar 30, 2016

I had the pleasure of meeting Daniel Nielson, David Watts, Nicolette Glaspey of Toyota of North Charlotte. I went to the dealership lot just to look and not necessarily buy but the price was too good to let it pass. Daniel and Nicolette both were very patient, knowledgeable about the vehicle that my family and I were interested in. It was late in the evening when we arrived and they stayed until after 10:30 pm to make sure everything was to my satisfactory. (Thank You) This was a very different experience for me, at no time did I feel pressured by anyone at this dealership. I told them what I wanted to do and they did their part to make sure it did. We are very, very happy with our Nissan. Thanks Daniel, Nicolette and DavidR.Young

Christine Cipriano

Mar 29, 2016

We went to Toyota of North Charlotte on Easter Sunday just to take a ride and get out of the house and to look at the outside of the vehicles we were interested in. We totally didn't expect them to be open. The facility is absolutely gorgeous and very clean. Our initial contact was with Michael and he was awesome!! Michael was the best part of our entire visit. We really like him... But it went downhill from there. The "sales team" he was forced to hand us over to was bad. And, although, I like my new car, I have a lot of buyers regret from buying from them. I really, really wish I would have done more research and gone somewhere else. I'm not going to name exact names out of respect. They were just going to run a few numbers and the first "offer they came to me with" was absolutely ridiculous and no one in their right mind would even consider it. I think it was like $770 a month and I think they did it because they were really pushing a lease on us... Of course, our sales guy had to go back and forth and back and forth with one ridiculous offer after another. When the "Sales Manager" that the sales rep kept going to finally came out he was pushing the leasing yet again, I got kind of angry and gave him the cut it sign across my neck. I think I said something like, "A lease is completely out of the equation so stop asking." Once we did agree on something and I decided to buy the vehicle, it was late on Easter Sunday and the finance girl was in such a hurry, I'm not even sure she said, "Hello." I apologized for it being so late and she cut me off with a curt, "It's okay." but didn't even make eye contact with me so I know she was mad about having to stay late. Last night we went back to take our trade-in to them and the new finance person was more pleasant (we saw the one we dealt with the night before chatting with another employee and looking at wedding dresses on her computer). We saw the "Sales Manager" we dealt with and asked if they would sponsor a hole at our Little League Golf Tourney... it was worth a try... we figured we had them because we had just bought a new vehicle from them... But he was real negative and said, "the owners of the dealership never do things like this since they are in Florida." Our new finance person walked us over to the shop to get our mats but they were would have been forgotten if I hadn't mentioned it. Then when we were leaving we wanted to go through the car wash to get that days pollen off the car but had to search for someone to help us. Honestly, I wish I would have walked out after working with Michael. I will not recommend this dealership. At all.

Tom S.

Mar 29, 2016

I had my 2011 Avalon in for 70K service at Toyota of North Charlotte and was pleased to Lou Simmet as my Advisor. He was most helpful and straight forward with advice on recommended additional service needed. He provided excellent support with meaningful suggestions. Thanks for a job. Well Done.

cmcipriano

Mar 29, 2016

We went to Toyota of North Charlotte on Easter Sunday just to take a ride and get out of the house and to look at the outside of the vehicles we were interested in. We totally didn't expect them to be open. The facility is absolutely gorgeous and very clean. Our initial contact was with Michael and he was awesome!! Michael was the best part of our entire visit. We really like him... But it went downhill from there. The "sales team" he was forced to hand us over to was bad. And, although, I like my new car, I have a lot of buyers regret from buying from them. I really, really wish I would have done more research and gone somewhere else. I'm not going to name exact names out of respect. They were just going to run a few numbers and the first "offer they came to me with" was absolutely ridiculous and no one in their right mind would even consider it. I think it was like $770 a month and I think they did it because they were really pushing a lease on us... Of course, our sales guy had to go back and forth and back and forth with one ridiculous offer after another. When the "Sales Manager" that the sales rep kept going to finally came out he was pushing the leasing yet again, I got kind of angry and gave him the cut it sign across my neck. I think I said something like, "A lease is completely out of the equation so stop asking." Once we did agree on something and I decided to buy the vehicle, it was late on Easter Sunday and the finance girl was in such a hurry, I'm not even sure she said, "Hello." I apologized for it being so late and she cut me off with a curt, "It's okay." but didn't even make eye contact with me so I know she was mad about having to stay late. Last night we went back to take our trade-in to them and the new finance person was more pleasant (we saw the one we dealt with the night before chatting with another employee and looking at wedding dresses on her computer). We saw the "Sales Manager" we dealt with and asked if they would sponsor a hole at our Little League Golf Tourney... it was worth a try... we figured we had them because we had just bought a new vehicle from them... But he was real negative and said, "the owners of the dealership never do things like this since they are in Florida."Our new finance person walked us over to the shop to get our mats but they were would have been forgotten if I hadn't mentioned it. Then when we were leaving we wanted to go through the car wash to get that days pollen off the car but had to search for someone to help us.Honestly, I wish I would have walked out after working with Michael. I will not recommend this dealership. At all.

Deep

Mar 29, 2016

It was a awesome experience in buying rav4 hybrid. They were not that negotiative ...but that is alright as they are giving a quality product...

Lois

Mar 29, 2016

Thank you to Wesley, Don and Shaderria Terry. They were professional, friendly, helpful and very kind. This is my first purchase of a car in more then 10 years, They made for an easy and comfortable experience.

Mark

Mar 28, 2016

We have been having our cars serviced at Toyota of North Charlotte for many years. During that time we have established a fine relationship with Eric Olsen. He is knowledgeable, helpful. and polite. As a dealership, you are fortunate to Eric's expertise in your Service Department. Bill Kinsey

Jmsparks

Mar 24, 2016

Janelle Harris and Chris Wickson took great care of me And my family. I look forward to doing business again in the future. As they really care for your customers experience when buying a new car.

Happy

Mar 24, 2016

Anna, Wesley Ashe, Chris and Mr. Walt Hoover all assisted in my purchase. MS Anna had everything set up and Wesley showed me around the lot. Chris and Mr Hoover gladly excepted my offer and I never felt pressured, even though they had made suggestions. I was very pleased each time I returned that even other staff recognized me from the week before purchase.

Terry

Mar 24, 2016

Went to purchase a car from my mother that I had seen online. They were great, They honored the price that the email online gave me. I got the car I wanted for the price I wanted. I was in and out the door in a timely manner. Everyone was professional. The best experience I've had with any dealership.

SPozyck

Mar 23, 2016

This is the second Camry we have leased from this dealership and have found the entire service department staff and Mr. Lou Simmet in particular to be efficient, courteous and polite in every visit we have had. This was the initial service we have had on this vehicle and I knew as soon as I walked in and saw Lou behind the counter that our service needs would be handled professionally and completely. They even washed the car!

Molly Farrow

Mar 23, 2016

Great customer service! Had my car done in no time and did a good job on it. They even let me bring my dog. Over all great company!

jmarshall94

Mar 23, 2016

I had to have part of the air conditioning system replaced before the weather heated up. The repair took longer than expected, and Eric Olsen made sure that I was not without a vehicle overnight. After seeing the amount of disassembly required to get the part changed, I am very happy that I had the work done at a certified Toyota service center.

chrispatt3

Mar 22, 2016

excellent team, environment, and vehicle selection. michael brown, wesley and shaderria were all wonderful employees and such a pleasure to work with. best negotiation experience i have ever had. plus, they had the truck i wanted listed for $1,000 less than a local dealership.. i drove 2.5 hours to this dealership just to get the truck i wanted and i am glad i did it. next time i am in the market for a new toyota this will be my first choice of dealerships. HIGHLY HIGHLY recommended to anyone looking for a new or used vehicle. ask for michael brown! HE IS THE MAN!! and young wesley was very knowledgable of the vehicles he showed me and was a nice and polite young man.

Adambp311

Mar 22, 2016

This was the best car buying experience I've had Toyota of N Charlotte was a very professional environment and the staff was awesome. Marcus, Steve, and Cathy were excellent.

doris214

Mar 22, 2016

Randy Gibson and every staff person who helped me with my car were just awesome!!! I was looking for a new dealership since mine was sold. I am glad I decided on North Charlotte Tpyota.

Mika

Mar 21, 2016

Thank you so much for your Help with my challenging vehicle and purchase of a vehicle.Eric Olsen always expresses Extreme Kindness.I know I can be a difficult customer but he still goesout of your way to make sure the job is done right and I am a satisfied customer. I can trully see his kindness is not pretend, it's real and I Hope Toyota knows that Mr. Olsen is a Great asset to there company.Sincerely, Mika

bill

Mar 20, 2016

Dealership Rating "Excellent team work" The attention given to me by Micheal Brown and Shaderria Terry was nothing less than professional. They both are awesome and a true asset to Toyota North Charlotte. They continue to follow up to make sure all is going well.

Dancer57

Mar 20, 2016

I saw their ad on TV, decided to give them a try. My experience was great from start to finish. Janelle Harris did my financing and was great. Give them a try, you won't be disappointed. The young lady that greeted me at the door was new and did a great job of showing me different vehicles. Sorry, I don't remember her name. She had only been there 4 days, but she did a fantastic job.

Sam J

Mar 20, 2016

Some of my family made a couple of purchases at Toyota of North Charlotte and highly recommended them so I took a ride up to see the options. I have to say, they did not disappoint! This was my first time getting a brand new car and it was a pleasure! Mike (not Michael Brown, but another Mike whose last name escapes me) helped me pick out the car I was interested in on the lot. He was great and gave me plenty of time to mull over the options. Michael Brown took me from there and went over pricing. Mr. Brown was fantastic and a pleasure to work with! He made the process quick and straightforward. Janelle in Financing had a great personality and was very knowledgeable and thorough when I had a question about the paperwork. Overall it was a great experience and one I'd gladly go through again!

Denver Juliano

Mar 19, 2016

Friendly environment and amazing people to work with. They were professional and honest. The facilities are spotless and very well maintained. I would recommend them to anyone!

jjackso5

Mar 19, 2016

Cathy Fraley made the paper work enjoyable! Not only was she pleasant and efficient, but I felt like I knew what I was signing and not just putting my name on a mound of papers! I came in to get the expiring leased vehicle inspected, and ended up re-leasing a new one. Marcus the product specialist was very knowledgeable and he and the salesman, Darryl Nesbitt both listened to what I wanted in a new vehicle and made it work.

JNguyen

Mar 19, 2016

Wonderful experience starting with Jerry. He wasn't pushy in any way and did all he could to find the exact car we wanted. When it was time to talk numbers, David C., Darryl N. and Chris S. got us close to what we wanted to pay. Finally, to finish all paperwork, we dealt with David W. He was fast, efficient and answered any other questions we had. Overall great experience with TONC and highly recommend a car buying experience here.

Neilheesch

Mar 18, 2016

Bought new Prius and I'm not an easy guy to get along with. They were very patient and knowledgable. They answered every question I asked. I have purchased there before and Jerry Blevins is amazing. I have been there many times and not purchased and he always treats me like I'm a large account. Cathy Fraley was quick with the paperwork and added a laugh. I will be back to buy more from them.

Shannon

Mar 18, 2016

While we haven't taken possession of our new 4Runner yet (its on the way though) we had a wonderful experience at Toyota of North Charlotte. Our original plans just entailed looking at the 4Runner but before we knew it a test drive was underway. Victoria Pham showed us all the options, bells and whistles available and demonstrated the impressive technology features without missing a beat. After the drive we were hooked and Brian Doyle was very through and handled all of our contract to make sure we had all the options we wanted. We then met Janell Harris to sign the documents. She was ready and organized perfectly as we made our way through the stacks. She explained each document we signed. Can't wait to go back and up our new 4Runner!

mariano.michael3

Mar 16, 2016

Great experience. Jamie, my product specialist, was very helpful and gave me space when I needed it to make decisions. Janelle Harris, the financial person talked me through each of the forms and was very informative and patient talking me through each one. Each person from the time I walked in the door to the time I left, was very polite and friendly. They made me feel comfortable and were eager to help make a deal.

Vanessa

Mar 16, 2016

I took my car in for the 125K service. My service adviser Edwin Montalvo took the time to explain what repairs were needed. My bill was quite expensive but Edwin was great in finding coupons I could use to reduce the cost. I have been a loyal customer since 2002 and will continue. Thanks for a great experience. Edwin Montalvo is an asset to the business!!

Muffin234

Mar 16, 2016

Every time i go and get my car service i have always got the best customer service there is from when you drive in until you leaveout Russell Martin keep me inform on my car words can't express how i fill whenI'm there

brown18807

Mar 16, 2016

After 4-5 trips, you finally corrected my malfunctioning blind spot monitor. You replaced it when you did some body work, but it never was right. I understand this is new tech and it took for you to get up to speed. Works great now-many thanks!

JudyWalker

Mar 16, 2016

I have been doing business with Toyota of North Charlotte since 2004 when I purchased my first Highlander. During that time, I have mainly worked with Eric Olsen and Will Gaddy. These men are great in explaining what my vehicle needs, they let me know in advance if some major maintenance item is coming up so I will not be surprised and take great pains to explain everything to my satisfaction. My husband always said he was glad we found a service center we could trust. In fact, I called Eric for his opinion before I purchased my 2015 Highlander. As long as Eric and Will work in the service department, I will continue to bring my vehicle to this Toyota dealership and will recommend to my friends.

Chetu

Mar 14, 2016

I would like to recommend this dealership to everyone who is the perfect car ..people are working in those are so good n customer friendly..

Toyato fan

Mar 13, 2016

North Charlotte Toyota is a wonderful place to purchase your new Toyota. This Tacoma is the 3rd purchase in my family since Oct. 2014. Employees are eager to help and please each person. I felt like they treated me as if I was the only person in there.

Gina White

Mar 7, 2016

I would highly recommend Toyota NC. I work with an amazing team. Gregg, Mike, Cathy went above & beyond. 3/5/16 great day for me.

uwanka

Mar 7, 2016

I always go to Toyota of North Charlotte to buy my cars. Everyone is great to work with and really knows their product. Wesley Ashe, Nicolette Glaspey and Shaderria Terry were very helpful. They are really enthusiastic about their product and their job. I could not have picked a better team. I did not plan to buy a car that day, but the deal and the car were just too good to pass by. I love Toyota of North Charlotte and I love my new 2016 Prius...my little red sports car.

Darlene2016

Mar 7, 2016

Toyota of North Charlotte has a great staff, very good and professional.Chris Wickson and Kim Verney were very helpful. They continue to ask if I need anything even after I left the dealership.

Toyota

Mar 6, 2016

Worked with Jerry Blevins, Randy Gibson and Janelle Harris; excellent team. We worked with Jerry Blevins 9 years ago when I purchased a 4Runner and the experience then was great so returned and asked for him. I would recommend Toyota of North Charlotte without hesitation. All were easy to deal with and not pushy at all!!! An outstanding experience!

Rich

Mar 6, 2016

Our experience was outstanding. Both were easy to deal with and while persistent in selling were not so pushy as to be a turnoff. We took our time to decide on the car we wanted over several days. The after sale follow up has been excellent. Will definitely use them for service. Enjoyed having Cathy take care of the paper work. She was obviously well organized and methodical in going through it all.Edwin Ramirez was helpful in showing the cars took what ever time was needed.

Marlene

Mar 6, 2016

Worked with Jerry Blevins, Randy Gibson and Janelle Harris; excellent team. We worked with Jerry Blevins 9 years ago when I purchased a 4Runner and the experience then was great so returned and asked for him. I would recommend Toyota of North Charlotte without hesitation. All were easy to deal with and not pushy at all!!! An outstanding experience!

Dfaulkner

Mar 4, 2016

I recently purchased a vehicle from toyota of North Charlotte and worked Cathy Fraley and she was great the customer service experience there is like no other I really felt like a member of the Toyota team.....I highly recommend them to everyone looking to purchase a new car

RedRaver

Mar 2, 2016

Everyone I dealt with was a pleasure. I didn't come by intending to buy, just to get some info. Connor, a family friend, suggested I talk to Victoria. She showed me the RAV4s and had an answer for all my questions. Chris was always pleasant, even after I had him run half a dozen scenarios of lease vs used purchase vs new purchase until we finally reached a solution that worked for me. Cathy made the volumes of routine paperwork breeze by so that we could get to the fun part - delivery. So, considering I only came in for information and left with a new RAV4, it was a remarkable Saturday. Only negative was that no one seemed to know what RAV stands for. Cathy and I decided it must mean Really Awesome Vehicle.

Satisfied Customer

Feb 29, 2016

Lou Simmer was courteous and helpful.He helped with timelines of the service, explanation of additional potential and immediate problems. He answers questions I had. All around service was excellent. I received immediate attention, upon arrival.Thank you!

alfontz1962ss

Feb 29, 2016

Toyota of North Charlotte has always done an outstanding job of servicing my vehicles. The service writer Eric Olsen did an outstanding job of greeting me and jumping right in to take care of starting the service. He authorized a 10% discount for a coupon received in the mail. Eric Olsen has looked after me so well that we have become pretty good friends over the years. He is very knowledgeable about Toyota vehicles. If I experience a problem I feel I can call Eric and get a dependable answer.

Donald630

Feb 28, 2016

Our experience at Toyota of North Charlotte was exceptionally good. From the very beginning when we worked with Wesley and Nicolette put together an order for a Toyota Tundra to the very end with the financial representative Kimberly Veney, everything was open, honest and very well done. We were given a good trade-in amount on our Rav 4; the help in getting everything arranged and taken care of at the DMV with the taxes, license plate, registration, etc was an enormous hep and a great time saver for us. The Tundra came in exactly 6 weeks after we ordered it--the precise time we were promised.As first-time truck owners, we were given excellent and easy to understand instructions on all of the functions in the truck.We have always used Toyota of North Charlotte for our service on the Rav 4 and we will continue this with the Tundra. We very highly recommend North Charlotte Toyota to any one who is looking for a new vehicle.

fberman

Feb 28, 2016

I found that I had a flat on the morning of February 24th. I called Toyota Service and spoke with the Service Operator (I wish I could remember her name), who was friendly and helpful. I normally talk with Edwin Montalvo, but he was out this day and so I spoke with Russell Martin. He told me to bring the car in and you would get the flat repaired that afternoon. I did so and it was repaired. I knew I needed to get new tires, so I made the appointment for new tires the following Wednesday. When Mr. Martin brought me the invoice he told me that because I was buying new tires from Toyota, he wouldn't charge me for the flat repair, and he's see me next Wednesday. To me, the entire problem/quick solution demonstrated true customer service. Cudos to Russell Montalvo and the Service staff!

gracebringer

Feb 26, 2016

Ty Cooke was my service manager. He did an excellent job, was extremely courteous and helpful. My job was done professionally and on time. I appreciate this kind of service! Thank you.

Nyc574

Feb 25, 2016

Went to service my suv,Edwin was very professional and very knowledgeable, I definitely will go see him again when my suv needs service, he treated me really good.

Dani

Feb 23, 2016

I pretty much knew what I wanted already but Product expert Edward, Sales Associate Darryll and Finace Departments Cathy took excellent care of me and I got a a GREAT deal on top of it! Thank you!

Comet

Feb 20, 2016

Matt Hunt and Chris Wickson did an superb job in answering our questions about the car we were interested in. Cathy Fraley was just as efficient in her explainations.

ken

Feb 20, 2016

Have been getting both of my Toyotas serviced at Toyota of North Charlotte for over ten years. Eric Olsen has always been there for us with the answers to our questions and helped us make to correct choices for all our services needs. Thanks Eric

Dukechris52

Feb 17, 2016

Matt Hunt and Chris Wickson were excellent in this salesmanship . They went above and beyond to help me find the truck I wanted . At the same time made me and my wife feel very welcome at North Charlotte Toyota

Jcar

Feb 16, 2016

It was a real pleasure working with Ty Cooke ... answered all of my questions and length of service was very quick turnaround. Overall great experience!

S.G.Beatty

Feb 16, 2016

The sales staff of Matt and Christian Guerrero were wonderful, but the Finance Representative, Shaderria Terry was also very efficient and so nice during the finance portion of my purchase. She even got my heavy floor mats and helped Matt transfer all my "stuff" from my old car to the new car.

Masterteacher

Feb 15, 2016

Darryl Nesbitt, Tierra and Shaderra Terry exceeded my expectations in leasing my 2016 Toyota Highlander XLE. I was pleased with their professionalism and superior customer service. Toyota Scion of North Charlotte offered a systematic approach in selling cars. Each employee had a speciality area, which required them to work together as a team. Tierra served as the product specialist. I was impressed with her professional presentation of the car. During the product selection and test drive process, she asked the right questions to select the perfect vehicle. She considered my needs, criteria and future goals. She was able to select the right car, the first time for the test drive.When it was time to focus on a deal and purchasing, Don, a kind sales specialist, provided a detailed overview of purchasing options. I primarily worked with Darryl Nesbitt, sales specialist/manager. He was sharp, professional and confident. He was able to answer my questions with ease and thoroughness. He exhibited patience when I was trying to make a final decision. When I decided not to settle on a different trim, Darryl presented a new deal and leasing agreement that fit my criteria and budget. He and Tierra sincerely wanted me to have my first choice.After finalizing the deal, my husband and I were escorted to the office of Shaderra Terry, the financial specialist. She explained all of the forms and their purpose. I had a clear understanding of the entire process. She was efficient and personable.After the car was detailed, Shaderra installed the car mats and set up my phone to Bluetooth. She gave me a tutorial of the technology package. When it was time to leave in my brand new Highlander, the team joined us outside and celebrated my purchase.I truly felt that I was treated with dignity and respect throughout the entire process. Please consider purchasing your new car from Toyota Scion of North Charlotte. You will be satisfied with the buying experience and your new vehicle.

Lunky

Feb 15, 2016

Bottom line, Eric takes care of you and your car like it was family!! Eric makes sure you are taken care of and happy with your experience

pam456

Feb 15, 2016

My car needed routine maintenance, and a recall service. I called the Service Department, asked for and was connected with Eric Olsen. I told him what services I needed; he verified that I did indeed need the recall service. I set up a day and time that was convenient for me, and also requested the shuttle.When I arrived, Eric met me and took the required information and verified the phone number to reach me. The shuttle was on its way back to the dealership and I only had a 5-minute wait for it.Eric called me about an hour into the service telling me that filters needed changing, but all else was fine; he gave me a quote for the cost of the filters and about how much longer it would take.Eric Olsen has always been couretous, informed and pleasant when I make and have service for my Toyota done at the dealership.

Amal Chris

Feb 15, 2016

I leased a new vehicle recently and thanking Eric Olsen, Paul Kramer, Randy Gibson and Craig for the wonderful purchase experience. This is my second purchase at Toyota of North Charlotte. Hoping to continue the association for longer period.Amal. Christopher.

DJT9347

Feb 5, 2016

All personnel was excellent to interact with. Product specialistEdwin Ramirez was thorough in his explanation of the car and demonstration. Mr. Darryl Nesbitt was efficient and helping me work out financing towards the purchase of my car. Miss Jenelle Harris was terrific and thorough in preparing the paperwork and explaining it to me. She was accurate with all the details. All in all it was a very pleasant experience.

Dave Nichols

Feb 5, 2016

I've been going there for 8 yrs. now, taking care of my Avalons.....and Eric Olsen is the best!!!!!!!...He's always on top of things...

DCB11

Feb 4, 2016

I take my Toyota to Toyota of NC for all my service needs. Working with Eric Olsen is always the best! He answers all of my questions and keeps me up to date on what services my vehicle requires. Thanks Eric!

Satisfied Customer

Feb 3, 2016

We bought our second Toyota in just over a year from Toyota of North Charlotte. We had the pleasure of having Greg Gatewood as our salesman for both vehicles and he was very knowledgeable. Chris Supple great to work with and Cathy Fraley did a great job going over the financing and the delivery of our new car.

NCDONWIL

Feb 3, 2016

Eric Olsen is an outstanding service representative. My wife and I both ask for him when we take our cars to Toyota of North Charlotte for service. He makes it easy to do business with them and is a pleasure to deal with.

lee

Feb 3, 2016

Got me in as promised, performed the repair very competently, at a reasonable price, and handled the overall experience exactly as I wished. Lauren Aronovski was the service assistant and she was a definite pleasure to work with.

Holly0107

Feb 3, 2016

I arrived 30 minutes early and they were able to get me in and out in the expected amount of time. The free wifi allows me to work while waiting. My service tech, Eric Olsen, kept me informed and updated thru the whole process. I will continue to use Toyota of North Charlotte for all my Toyota needs.

jameelmj

Feb 2, 2016

The Dealership Toyota of North Charlotte has huge selection of Autos to choose from, the staff is very courteous and helpful. The price of the car was unbeatable, that may be the reason there is no sales pressure. All the paperwork was done efficiently; all the options were explained before I had to sign.

kchelko

Feb 2, 2016

Kevin Ray and his staff have once again done an excellent job with one of our family vehicles. I would not ever think of taking my vehicles to anyone else.

Bonnie

Feb 2, 2016

I am a happy customer, This is my Second car purchase and you guys made it a great experience. I bought Sienna SE 2015. Daryl helped us in any way he could to give us the best service and attention and also to get the deal we wanted. Fantastic guy I would heir him if I have a company :-)We really appreciate his patient and his time to try to get what we were looking for. Overall every one involved did a great job, you all are very professional and you know how to treat clients very well. Thank you very much to Daryl and David.

Thill

Feb 1, 2016

We had fun with the sales specialists. We laughed and had a good time making it a great experience. Thank you all for being so nice.

Hajra.Mansoor123

Jan 31, 2016

Perfectly done everything in a professional manner. Nice place with the piece of mind. I recommend it strongly. Specially the salesperson Russel Martin treat me very professionally. Thanks

Nicole

Jan 30, 2016

Daryl at North Toyota took great care of me and addressed all my concerns; as well as Christina, Janelle Harris, Ms. Campbell and Tiara. Nicole D.

SlingShot58

Jan 30, 2016

Lou was great.. and as always , the service here was fantastic,,, and the service department help mount my Ohio State plate up front,, what more can I ask for

Samanthahunt87

Jan 28, 2016

Was very friendly and very informative great service was in and out in a timely manner. Kept us up to date on our vehicles progress was very pleased with the service.

Betty Doe

Jan 28, 2016

What ever the price is that is the price they want you to pay. Instead, of working with you they show you something you don't want. Insulting!!I Follow up call for what. They want you to purchase a car on there terms. I took my money some where else. I wouldn't recommend this dealership. Don't waste your time!

taniarma

Jan 27, 2016

Steve Gregory was such a nice and helpful person, he really cares about his customers and made sure we were happy with our purchase!! I would definitely recommend him.

Pablo Sanchez

Jan 27, 2016

Very fast service, great review of car needs, Eric Olsen always on top of my car needs. I have always received great service from him.

jhill42

Jan 26, 2016

I stopped in to have my truck serviced with no appointment. Lou Simmet was very helpful with working me in. They have great service and their body shop is top notch.

Jbarnes726

Jan 26, 2016

Toyota North Charlotte provided top notch service with the purchase of my new SUV. Special thanks to Cathy Fraley, Steve Gregory, Chris Supple, Jerry Blevins. They are a great team. I could not be more pleased with my experience. I would recommend them to any friends or colleagues in the future. Each person mentioned above, helped make it a pleasant experience. Jerry- very friendly, great knowledge of the entire line of ToyotasSteve- great personality/, identified all the different options available and making it work within my budget. Always doing what's best for customer. Any time, I am thinking about a new vehicle, Steve is the only person I call. Chris Supple- in working with myself and Steve provided different options, great service, really made me feel like an important customer. Cathy Fraley- made the finance/paperwork portion of the deal seamless. I was in and out in 30 minutes. She had everything ready to go!

P. Harper

Jan 25, 2016

From buying or leasing a car to Service or Collision Repair Toyota of North Charlotte is the place to go. Your satisfaction is their goal. Very happy with my new Highlander, and I know when I need service an appointment will be quick and easy and they will greet me as I drive up. The sales team Aaron, Don and Janelle Harris were courteous, helpful and patient. The set-up very well done.

Truckgirl80

Jan 23, 2016

Whether you are looking to buy, trade, lease or just get your vehicle serviced Toyota of North Charlotte is the place you want to be for great service and super friendly and accommodating staff.

Grahambrown

Jan 18, 2016

I have been going to Toyota of North Charlotte since the were Toyota of Lake Norman. Customer service is great all around (I.e. Sales/financial/service/body shop departments). They always do their best to serve me and my family. I look forward to all future business at this dealership. Now, if I could just get in the 40k TACOMA at the right monthly payments, I'd be all set; but seriously, if you are looking for a lifetime car dealership to be with, go to Toyota of North Charlotte. They will hook you up.-GrahamToyota for life!

tuca1128

Jan 18, 2016

We recently purchased a new Toyota Rav4 Hybrid. Our sales person was Chris Wickson and Matt was out product specialist. Matt patiently showed me the car then showed it again to my wife and children who peppered him with questions. He did a fine job.Chris worked with me to reach the best deal and thoroughly explained everything. They couldn't get the plate off of my trade in and while they were working on it, Chris took time from his busy day to check on me and provide updates. This all after the sales was completed. A class act.Still getting used to the Rav4 Hybrid but so far, I really like it. It's more fun to drive that I expected and is loaded with features. Overall a great experience and a satisfied customer.

NickHayes

Jan 17, 2016

I was looking for a used car for my son and they had two of the models I was interested in. After test driving both of them and coming to an agreement on price, Cathy Fraley the business manager was fast, fun and efficient... I need to be getting on my way to get my daughter to swimming. Cathy had me done in just a few minutes while explaining everything and making sure that I was happy and satisfied with the deal. I highly recommend Toyota of North Charlotte!

Bori 01

Jan 16, 2016

I recommend anyone to go to Toyota of North Charlotte especially if you need service on your vehicle and ask for Edwin Montalvo he is a service advisor, he's serious and will not play games at the time that have to advice you related to any work that need to be done in your vehicle.Thanks Edwin Montalvo.

maxster5

Jan 15, 2016

5 stars to Michael Brown!!! Michael is one of the best professional sales people I have worked with in a very long time. He really is a "people person". As I mentioned, I was not going to buy a car the day I drove to the dealership but...... after speaking with Michael Brown, who is very professional, courteous and most important a no high pressure sales person,I walked away with a new Toyota Camry SE. that day. Michael was very knowledgeable, patient with me, and no high pressure to buy. He never made me feel as though I HAD to buy a car that day. Michael is exceptional and was a dream to work with .5 stars to John Montera!!!The young man who greeted us when we parked our car and then walked with us all over the lot trying to find me exactly what I was looking for. John was extremely professional and patient and he answered all my questions and he spent almost 2 hours with me walking the lot and finding the car I wanted. I was able to take the car out for a test drive and remember, I was only looking.I told myself I was not buying a car that day!!! There was absolutely no pressure from John to buy that day. Very people oriented!5 stars to Janelle Harris who took care of the paper work and was a pleasure to work with, she knows her job and is very detail oriented, a true professional . Janelle's attitude is pleasant and caring and she shows it. She was very patient and explained all the paper work I had to sign and also took her time to load my Bluetooth, showed me how to set my radio and also showed me several other things I needed to know about my new car. She really knows her job and does it well. I would certainly recommend Toyota of North Charlotte to my friends and family. I am 100% satisfied with the exceptional service from the team, from the beginning to end. Thank you Michael, John and Janelle!!!Macky Whalen

Pharrs

Jan 15, 2016

On Saturday, January 9 we bought a 2015 Toyota Sienna without having pressure from sales people. Michael Brown was easy to talk to and made it simple for us to make our decision. Cathy Fraley was great in working out our financial package. The facility is clean with food area; bathrooms really nice and clean. The best part is we love our Toyota Sienna Van.

Nholland45

Jan 14, 2016

Eric Olsen was nothing short of exceptionable. He remembered me and my concers from the day before, not even looking me up on the computer. He was so fast and energenic! Will absolutly return

Tacoma325

Jan 14, 2016

My dream was to own a Toyota Tacoma ever since I was little. Toyota trucks have been in my family forever. I'm glad this dealership helped make my dreams come true. Highly recommended.

Tom S.

Jan 14, 2016

Service at North Charlotte Toyota on my 2007 Corolla was handled by Connor McCullough. He was professional, efficient, and kept me in the loop on progress of maintenance service and airbag recall fix. Additionally, he explained need for new battery and options.I was most satisfied with Connor and the end results. Thank you.

Brian Montgomery

Jan 13, 2016

Lou is a true professional. He explained my repair process and made me feel comfortable with my decisions. I will return for any future service needs.

paann51

Jan 12, 2016

The experience was very pleasant, as was the employees at this dealership. I recently purchased a new vehicle with the help and assistance of Mikchael Brown, a very experienced and honest sales advisor, the sales manager and financial advisor were also pleasant and made the transaction seamless! The final part of process ( signing the contracts ??) was actually quite pleasant as well, Janelle Harris ( finance advisor) is very knowledgeable in her position and honest when answering my questions. And finally, the very first person that I had contact with was a gentleman named Edward who is a greeter/product specialist, it is always nice to be greeted with a smiling face when making such an important financial decision.

My Tacoma

Jan 10, 2016

Took my Tacoma 2014 for a 30,000 miles service. It was done in one hour or less. My service rep, Lou Simmet helped me and explained the work to be done in my vehicle. Very Knowledgeable person and great attitude.

Kitty

Jan 10, 2016

Thanks to Toyota of North Charlotte I am now the proud owner of a new Rav4. My special thanks go to Victoria Pham, Steve Gregory, and Cathy Fraley. They were extremely knowledgeable, patient, and helpful. They made the entire experience simple while still allowing me the excitement of purchasing a new vehicle. Thanks again to all of you.

Terry03

Jan 10, 2016

Happy with my entire experience during my service appointment. Connor kept me informed on all the details from the beginning to the end. Thank you again.

Jm2016

Jan 9, 2016

On New Years 2016 I bought a Toyota Tacoma. My sales person was Steve Gregory/finance Cathy Farley. These people really took care of my wife and I. Proof that the world still has honest people. ?? Thank you Toyota of North Charlotte...

Carrol

Jan 8, 2016

So happy with my entire experience during the time it took to select a vehicle and decide which route, leasing or buying, was best for me.From the time Karen Ann began showing me vehicles until she turned me over to Darryl Nesbett and he turned me over to Janelle Harris, every detail was handled very professionally and quick. I'm happy to call Toyota Scion of North Charlotte my home dealership. Thanks everyone.

playguy21

Jan 7, 2016

They treat me very nice and I felt right at house! Thx you Ty ! It was good working with you! 12/24/2015! It was a good deal.

freeman, marian/leo lion

Jan 5, 2016

My experience at my 30,000 mile maintenance continues to afford me excellent, timely and professional care by Toyota of N Charlotte. I was greeted promptly, service order immediately written and dispatched. I even had a $20.00 coupon for helped with the charges! Love my 2012 Camry and most appreciative of the excellent service afforded me by Eric Olsen and colleagues! Many thanks!!

Tammy Adams

Jan 4, 2016

My experience with my purchase for 2016 Avalon was good, and were able to get the vehicle of my choice within one visit. Completed all the paperwork and drove my new car home.

momof4

Jan 4, 2016

had an excellent experience purchasing from Toyota of North CharlotteDidn't take all day - quick and easy thank you!Would recommend to family and friends

Rjk67

Jan 1, 2016

Very satisfied with service and overall experience. Would highly recommend this dealership to anyone looking to buy and/or have there service done at Toyota of N Charlotte.

sunflower

Dec 31, 2015

Thank you for making your service department a pleasure to visit. From the call to make my appointment, checking in, questions I have, waiting for the service, paying, and getting my car my visit has always been pleasant. I especially appreciate that the noise level in the waiting area is not too loud and not too many different noises. It is easy to get away from the TV and if you want to watch it isn't the news.

Fayray

Dec 31, 2015

Wonderful experience with Brian Doyle and everyone at Toyota of North Charlotte. They made us feel very comfortable and there was never any pressure to buy -- we feel very happy with our experience. Brian was very kind, patient and respectful during our negotiating process. He made sure to come say thank you again for our business before we left with our new car! Kim Veney made the paperwork process smooth and easy and she stopped to help me set up my Bluetooth before I drove off with my car. Greg G was professional and very knowledgable about Toyota's cars. He was so patient, very thoughtful and always positive during our many questions. We are grateful for meeting such skilled and caring team at Toyota of North Charlotte. Thank you everyone!

Maxcar2016

Dec 31, 2015

Experience was good. Will purchase next vehicle at this dealership. Customer service was exceptional. Purchase in my opinion could have went a little quicker. Follow up phone calls meant a lot .

ashleym

Dec 30, 2015

Earlier this month, I had to take my Camry in for a variety of issues. Eric Olsen set everything up, had it where I could come in and see what the technician (Peter) had found, explained everything to me and made sure that I was satisfied and understood the issues. One of the things I miss most about where I grew up is the shop where I took my cars and my friends that owned it... I never had to worry about not being taken care of. Eric made me feel like I was back home! Honesty and a good running car go a long way! :) A BIG thanks to Eric and Peter!

Ricky B 1953

Dec 29, 2015

Kim Veney and Chris Wickson we're very helpful. They're caring and compassion is why I purchased a new 2016 Corolla on December 26th after purchasing a new 2016 Tacoma December 24th. Great job!

Susan A

Dec 29, 2015

I brought my 2015 Prius in for the 10K service, and Eric Olsen handled my questions and took care of the car in an efficient manner. I always enjoy having him greet me when I roll up at the service dock. I brought my 2004 Prius here for service the last six years I've lived in the area and must say I will continue to do so...

BCVeasey

Dec 26, 2015

This was my first time leasing a car and I have to say that my experience at Toyota at North Charlotte was the best. Matt Hunt was very knowledge about the Toyota products and was patient in explaining the difference between the SUVs. Darryl Nesbitt from also was patient and took his time to explain the multiple options available in leasing/purchasing a new Toyota RAV4. I look forward to working with Toyota North Charlotte again for all of my vehicle needs.

G8trh8tr

Dec 26, 2015

I received great service on my most recent visit. Lauren Aronovski did a great job explaining the service I needed and was very kind and professional. Thank you Lauren.

ronaldkbrink

Dec 24, 2015

New Owner - less than a month. We had an absolutely great sales experience and now a positive one with Ty in service.Keep it up the good work

j4zebras

Dec 24, 2015

I had very friendly, knowledgeable service while purchasing vehicle. Toyota of North Charlotte is a great place to visit. Don't waste time going anywhere else!

sidney1

Dec 22, 2015

I am very pleased with my car shopping results. Special thanks to Janelle Harris for her help in making this a good time. Also thanks to Matt Hunt for his help in finding the right car for me.

PriusPros

Dec 22, 2015

Very pleased with the realistic time estimate that Lauren Aronovski was able to provide at our recent service visit. We could tell that she was happy to get us on the road before the promised time.

battery problem

Dec 16, 2015

I came with a battery discharge problem and left with a lot of useful information about how to avoid a repeat. They also checked the battery to make sure there was no damage. no charge

tfwestfall

Dec 14, 2015

After shopping on line and visiting other dealers, Toyota n. Char. had the best price on a 2016 corolla S. Edward new everything about the corolla there was to know. Michael Brown was professional and personal making my wife and i feel unpressured and Kim Veney explanied quickly and clearly the final paperwork. Thanks for making our buying experience easy and smooth.

Carlady

Dec 12, 2015

The last couple times I've gone for service, Eric Olsen has assisted me in getting my vehicle taken care of. He is efficient and exemplifies great customer service. Thank you Eric!

Danielle17

Dec 12, 2015

I'm not just saying this, this is honestly all around the best dealership, it was quick, peaceful and I actually left feeling like I was helped. I got more than I expected to get in every way. I will definitely buy more cars from them.

abschwemm

Dec 12, 2015

I have purchased my last 3 vehicles from Toyota of N Charlotte. This experience, with David Carter, was by far the best experience I have ever had not only buying a car but during any retail/purchase experience. Everyone I worked with was so incredibly friendly, and they were honest and worked with me to get the best deal for me. David was extremely honest and I really felt I could trust him. They even checked up with me after the deal to make sure everything was great. After being treated HORRIBLY at another dealership (lake Norman Chrysler) it was so encouraging to have such a positive experience at Toyota of N Charlotte. I will probably never go anywhere else to purchase a vehicle.

Shep

Dec 11, 2015

Bizarre experience! Purchased used 2014 Camry LE, returned to pick up key fobs and pay fee to transfer title on trade. The salesman got amnesia about key fobs(No way to turn off alarm/open trunk etc..) Would not provide fob and the only option they would give was to return the car(which I did) or pay the $60 DMV and not get the fob. There are too many Auto dealerships in the Charlotte market to deal with this foolishness. Gary S.

Ron from Statesville

Dec 10, 2015

We were pleased across the board with your used car selection, prices, and personal sales service extended by Steve Gregory and Cathy Fraley in finance.

sue105

Dec 9, 2015

I have had several instances to deal with Lauren in having my car serviced or checked out. I appreciateher professionalism, as well as her respectful approach to me in listening to me and taking my "need"seriously. I feel that the action taken was appropriate and, in one instance, was beyond thenormal realm of effort. My appreciation goes to her for her effort in keeping my vehicle in superrunning condition.

Grandma74

Dec 8, 2015

Jerry Blevins and Chris Supple were instrumental in helping me purchase my new Tacoma. They very diligently answered all my questions and were helpful in making a smooth transaction. Jerry gave me good "hands on/ show and tell" instructions on the many "bells and whistles" of this grand truck. My wife purchased her Camry from this dealership in 2011. We both would highly recommend Toyota of North Charlotte to anyone looking to purchase a new car or truck.

bicicapo

Dec 8, 2015

This is my first service at this dealership as I purchased a Toyota preowned certified vehicle elsewhere. I was extremely happy with the professionalism of the Service Advisor, Lauren Aronovski. She explained my warranty periods to me thoroughly and checked in my vehicle with accuracy and speed. Upon picking up the vehicle, she explained all of the service that was performed and again reminded me to get back into the dealership for free warranty service while it was still available for my vehicle. She made my experience very positive and was a great reflection on the dealership overall.

64Barracuda

Dec 5, 2015

I have purchased two new Toyota's from Toyota N. Charlotte and found great people in sales (Micheal Brown) and service (Russell Martin). Top notch dealer????

chaz12

Dec 5, 2015

Will Gaddy was my service adviser. He was able to provide all necessary information and and my service was completed quickly and efficiently. I was impressed with the professionalism and personal attention Will displayed during my visit. No wonder I am a committed Toyota customer!

Grandma74

Dec 4, 2015

As always, excellent service from this Toyota Dealership. Have never been here when we did not get great service. Looking forward to using the car wash for my Camry as I just learned I can get my car washed any time I want.

RAV RED

Dec 4, 2015

I didn't expect to have such a positive experience from the time I walked up to the door (and was greeted with a smile) until I left with my car. Everyone was so pleasant and helpful and made sure I got what I needed.

Nwilliston

Dec 4, 2015

My husband, my 4 yrs old twins and I were greeted by Victoria's pleasant smile as we arrived at the dealership.She was very friendly and help us decide on our Toyota Sienna (we just stopped into the dealership to see what was available since we needed a new car) Michael Brown was amazing and made sure we understood all the terms and were happy with our purchase, we never once felt like there was pressure to buy even when we said we had to come back the next day because my husband had to catch a flight. He was very thorough and patient with all our questions. He made us feel like family. I really like the friendly environment and the play room which is important with small kids. Kim was very diligent and even next day papers to my husband who was out of town so we could complete our purchase. We are loving our new car. Thanks Toyota of North Charlotte!!!

jprice130

Dec 2, 2015

My wife and I worked with Michael Brown on a great deal for our 2013 Sienna and with Janelle Harris on the finance paper work and car delivery. All of our needs were met and our questions answered. This is the 6th vehicle we have purchased from this dealership in the last 12 years and Michael and Janelle ensured that we were right to come back again. Thanks so much!

coreygroseclose

Dec 2, 2015

My wife and I were able to negotiate a fair price on our 2016 Tundra over the phone before making the 3 hour drive to the dealership. Chris Wickson was our sales specialist, and he did a wonderful job. I would make the trip again in the future to buy from this dealership. I would highly recommend asking for Chris for your next purchase.

jamamoah

Dec 1, 2015

I send my son to service my car because i didn't have time and I thought they will not service him better since he is young, but Will Gaddy gave him all the attention and the great service ever experienced.Thank you Will.

Pam0201

Nov 30, 2015

Connor was able to set up a same-day appt to check my brakes as I was going out of town the following day. Service Center was a little backed up but Connor kept me updated as to the problem, solution and progress.

La T

Nov 30, 2015

I'm glad my daughter recommended Toyota of North Charlotte. I had a pleasant experience purchasing my new car. All the staff I encountered was friendly, helpful and knowledgeable. Thank you all Shaderria Terry, Chatina and David for making it wonderful.Em

Callefty

Nov 29, 2015

I am now driving my second Camry Hybrid which I absolutely love. Great style, handling, safety, and mileage. I have had not one service problem with either car. The service I receive from Toyota of North Charlotte is excellent plus I get Wifi while I wait. Russell Martin was my service adviser this past week when my final 25,000 mile warranty check was completed . Russell was very polite, professional and thorough in his work with me. I also appreciated the detailed report I got with my service incl. significant data on my wheel alignment which I've never received before.You have earned my business and will retain it for the foreseeable future.

Phil

Nov 29, 2015

Lauren is very cordial, friendly, and totally knowledgeable aboutvehicles.. I have always had my servicing done at this dealershipevery since buying my 2008Tundra new when it was named Lake Norman Toyota.. I met Tom and Angie on one visit a couple ofyears ago.. They are the most dynamic advertisers on TV .. and Angie is even more lovely in person..Phil Price

Mark2002

Nov 29, 2015

Cathy not only helped expedite the "paperwork" process but went the extra step to help walk me through the entune setup so I was active when leaving the lot. Greatly appreciated help!

cj3550

Nov 28, 2015

Dealership was totally flexible with respect to my having to reschedule my service appointment and pull it up a day. Got there about ten minutes before my appointment time and within two or three minutes Will Gaddy was making contact, collecting information and getting the vehicle into the service area. Waiting area was comfortable and accommodating. Service took a bit longer than I expected but one of my issues was an intermittent electrical problem in the cruise control stalk. Issue would not present itself during analysis but a new part was ordered to correct the problem.

Marcia H

Nov 26, 2015

It is always a pleasure to take my highlander in for service. Will Gaddy is very thorough, knowledgeable and helpful. I appreciated him taking care of me.

Driving John

Nov 25, 2015

Russell Martin was very helpful when I brought my Highlander in for routine service. I had an appointment and they were ready for my car at the appointed time. The new waiting area is very nice and is very comfortable while waiting on your car.

J.robinson

Nov 23, 2015

The entire team at Toyota of NoRuth Charlotte are very friendly, they did a great job selling me my vehicle. David was great showing me and helping me make decisions!

Edikins

Nov 22, 2015

I had gone to the dealership to see options I might have for replacing a 2002 Toyota Sedan. It had been a wonderful car for me and I put a lot of miles on it heading to Greenville, NC, and Savannah, GA to visit my children and grandchildren. When it clocked 153,000 miles it gave me the Main Battery Warning. The dealership analysis revealed that both Main Battery Pack and Inverter were gohe. So I needed another dependable car for my travels. I went to North Charlotte Toyota-Scion intending to explore options. I ended up getting a pre-owned car and deal that will work perfectly for me. Everyone with whom I worked was very caring, friendly, and helpful. I want to mention each of them and express my gratitude:Eric Olsen - Service Dept. He had always serviced my car, knew my need, and found an option for me to consider.Michael Brown and Justin (didn't get his last name) - Sales Dept. When I saw a pre-owned 2007 Camry Hybrid that appealed to me,, they caringly worked with me, sensitive to my needs.Janelle Harris - Financial Sales and Licensing Details - She was very efficient with all the paperwork. As I wrote my name numerous times (which at my age takes time and patience) she was so very understanding and kind, clearly explaining each sheet I signed.Kathy (didn't get her last name) - She made my cell phone "talk to" the car's Bluetooth. She was great with it.Everyone seemed excited for me and with me. I keep my cars a very long time and always purchase pre-owned. It was a wonderful experience. The staff at this dealership feels like a team that has strong, mutual respect and excellent customer care. I would heartily recommend this dealership to anyone. -Ed Palmer, Davidson, NC

ejbayne

Nov 21, 2015

The dealership is beautiful, especially the cafe. The people are friendly and courteous. They made a usually unpleasant experience pleasant. They took the time to answer my questions and show me as many cars as I wanted to see before deciding on a 2016 Camry. Love my car,

Dave Mac

Nov 20, 2015

Eric Olsen is my service advisor. Excellent service as always. Best service center I have ever delt with. I Am a repeat customer and have owned three four runners in last ten years.

ronniedale88

Nov 17, 2015

By Far the best time I have ever had buying a new vehicle. Do yourself a huge favor and go see Christian Guerrero, Janelle Harris and the Entire team at Toyota of North Charlotte.

HotTaco

Nov 17, 2015

Russ went beyond our expectations in trying to make something perform as we wanted it to in the truck. Unfortunately it didnt work but he gave 110%. Great job and effort.

PhilipK82

Nov 17, 2015

My experience with Toyota of North Charlotte was positive from front to back in my purchase of a 2015 Toyota Tacoma. No pressure and no hidden sales tactics, candid and honest discussions, and a personal touch made this the best car purchase I ever made.Being in need of a new vehicle following a total loss situation, I expected that I would be at a disadvantage in the car-buying process. That was never the case with Toyota of N. Charlotte. I began my search on their website and was contacted the next morning by their Internet Sales team by phone my preferred contact method. Other dealerships I contacted generally only contacted me by e-mail despite my preference. Wesley Ashe was the Products Specialist who first greeted me when I arrived at the dealership and accommodated me well throughout my initial visit. Wesley demonstrated a depth of knowledge about the Tacoma I was interested in and compared its features to other vehicles I was familiar with. There was never a moment of pressure or any of the typical tactics you would expect from a traditional car dealership. On the contrary, Wesley was candid and personable in answering all of my questions. That candidness, honesty, and personal touch continued when I was introduced to the Sales Specialist Brian Doyle. Even though I was still in the midst of my total loss settlement, Brian and Wesley regularly followed up with me after that night regarding where things stood with the insurance company and kept me updated on the status of the Tacoma I was interested in.That no-pressure, candid approach continued when I finally closed on my purchase with Sales Specialist Chris Wickson. Chris worked well with me to test drive the Tacoma, explore my financing options, and understand the advantages and disadvantages of each option. The conversation never made me feel like a victim of the typical negotiation tactics I would have expected; I felt like the conversation focused on what I was able and willing to do to close on my purchase. Finance Specialist Janelle Harris was the final team member who assisted in closing the purchase and did a professional job explaining the financing process. Janelle even stayed past midnight to complete my purchase that I initiated around 10pm! Even though it was past midnight when I left, Chris stayed and was waiting by the door to congratulate me on my purchase.One final note: because I still had my rental car and needed to return it the next morning, Chris arranged for Products Specialist Jon Durham to meet me with my new Tacoma at the rental car company making the whole experience more convenient. Even though I eventually found a drop-off location down the road from the dealership, Chris and Jon offered to meet me at the Gastonia rental office, which is quite a distance away from the dealership. I know Jon was relieved to only have to drive down Statesville Road, but that willingness to accommodate me characterized my whole experience.The focus through this whole experience was on me and making the car-buying process as honest, candid, and easy as possible. I would highly recommend this dealership to anyone looking for or in need of a vehicle. If you arrive and ask for any of the folks Ive named above Wesley, Brian, Chris or Jon you will not be disappointed and will leave proud of and confident in the purchase you made.

JudyWalker

Nov 17, 2015

I just bought a 2015 Highlander from Toyota of North Charlotte. This was my 2nd vehicle purchased from them, the first in 2004. I have nothing but praise for this dealership. I worked with Brian Doyle in coming to terms on the price and Kimberly Veney was very thorough in showing me details of my car after papers were signed. But the main reason I went back to Toyota of Lake Norman was because of Will and Eric of the service department. With my 2004 Highlander, these men made sure my car was always in great running condition and never tried to sell me a "bill of goods" like so many other service/repair places. And I'm sure our relationship will continue in the upcoming years with my new Highlander. I highly recommend this dealership when purchasing a new car or having one serviced.

DeannaMoh

Nov 16, 2015

Me and my husband went several dealerships to buy a used car. They would we will get into this car. We left the other dealerships unhappy. My husband friend told him about your dealership so we drove 3 hours. Don showed us some cares. Christian Got us a great deal on a 2014 Toytoa Camry we love this car. Jenelle Harris help us with all the paper work. Was very helpful. Great service all around.

wildcat1

Nov 16, 2015

Ty Cooke and all the people were so nice and helpful. I know I will be coming back. They did top notch work and was in and out in great time.

JenB34

Nov 13, 2015

First time buyer and there was so much paper work, but Janelle Harris made it simple and pleasurable. We test drove many cars. John was patient and helpful.

Michael D

Nov 13, 2015

Eric was very efficient it getting me and taking care of my service. I did have an appointment but arrived early and he had me in earlier and out as promised.

Co71

Nov 13, 2015

Appointment was timely, efficient, and professional. Conner explained all areas of service in a clear, understandable manner. I also know what to expect on the next scheduled service.

Cross

Nov 12, 2015

If you haven't had service at Toyota North Charlotte, you need to go. Will Gaddy is responsible for the service on our vehicles and he is absolutely hands down the best!!!! He cares about the service you get, he is very professional and at the same time makes you feel very welcomed and more than just a customer. This is not to slight Eric Olsen (awesome also)or any of the others but you only have to meet and work with Will one time to know who you want in your corner. The dealership has also been great to deal with. Totally different than any other dealership. We have now bought 3 vehicles from them and anticipate future business with them. Thanks for everything you do Will. It is much appreciated. Susan Cross

Rick Moore

Nov 11, 2015

Bought truck in 2009 have had it serviced here since purchase and recently had body damage repaired by body shop excellent workmanship and treatment by Kendra Tipton

RandRWS

Nov 10, 2015

Have been a customer here since they opened more than 11 years ago. The service has been exemplary each and every time we have visited. The only time there was an issue it was taken care of very promptly.Lou Simmet in the service department has always been very helpful and ensures that our needs are taken care of promptly.

AENGKHAM72

Nov 10, 2015

I dropped off my Camry for a service which were set-up by Paul Kramer and they there were suppose to have a rental car waiting for me because they were keeping my car the next day. Upon arrival, I came across Will Gaddy that were very impatient and rudded to me. There were no rental car waiting and panic scrambling to find one. Telling me that they don't have one available that day. That's when my patience ran out. Finally they got one and it was a tiny Dodge Dart. So I went from a Camry to a low class small tiny Dart. Pisst off I told them I don't want it and to call me when they find one that's going to fit my family of five. He asked me some questions with an attitude that I thought were very unprofessional to not just me but all customers. So he told me to wait for him it would just be 5 minutes but turn out to be 20 minutes before I was call again. So they got me a half class up from Dart to Ford Escape which was no different a Dart. Tired and pisst I just said "whatever!" Thanks to Ty Cooke he was able to calm me down by just at least listen to what I have to say whether he agree with me or not. And after all it was said and done Paul Krame that set-up the whole thing didn't even contact me to see how the service went, if I was happy with or not. After this review, I'm pretty sure everyone's going to contact me. If you went there and got a good service good for you because I didn't.

Regina

Nov 10, 2015

We purchased a used Toyota Corolla this past weekend and were more than happy with the service we received at Toyota of North Charlotte. Marcus Purdy was friendly, knowledgable and helpful in showing us the available cars. Brian Doyle and Kimberly Veney were also friendly, efficient and very competent as they helped with the purchase and the financing. We would definitely recommend these employees to anyone looking to purchase a car at Toyota of North Charlotte.

William123

Nov 8, 2015

I have dealt with Kevin Ray at Toyota of North Charlotte body shop for many years (I'd say at least seven maybe eight). during my two or three or four repairs at the body shop he has shown nothing but integrity, honesty and stability. This last visit I called him and told him I would like for him to check out my car is a recent ones because he was the one person in Charlotte that I trusted for his opinion and pricing on a repair. I was pleased that he gave me a much less pricey alternative to repair my car and even took it to the service department to get the oil changed while the car was at the body shop being repaired. It sure is nice to know there's a trusted person named Kevin Ray at the body shop at this dealership !!

vegapadua

Nov 8, 2015

Edwin Montalvo is the best acquisition that you have done in recent years.I had been a customer for 8 years and never felt so comfortable before as with Mr. MontalvoNot only because he speak Spanish but because he has complete knowledge of his work as an Advisor. I could not think of any other person I would trust with my 2010 Toyota Corolla.

melanpres

Nov 6, 2015

Eric Olsen has always take such good care of my RAV4 that I could think of no other person I would trust with it. BTW my RAV4 is a 2002.

Joy

Nov 6, 2015

Most pleased with my service on my 2014 Rave 4. Lauren Aronovaki was very professional to explain my service to me. Living in VA I will make my service appointments in NC and look forward to working with her again. I like having service at the location where I bought my suv new a year ago.

Daisy1234

Nov 5, 2015

A great experience and timely. Eric always goes the extra mile to make sure it's a great experience and even helped me resolve a warranty issue.

whitwa

Nov 5, 2015

We had a great experience with Matt Hunt and Darryl Nesbitt. They were both professional yet laid back and easy to work with! We have been to other dealerships and this was the first time we didn't feel pushed towards anything. Their finance department was proficient and easy to work with as well. The sales manager made a point to speak with us and he was very BUSY when we were there - so that was greatly appreciated. Overall we were very happy with our experience and our new "inferno" Tacoma!

mimi,alison13

Nov 4, 2015

My experience with your dealership was very professional and efficient. I came in for an oil change and my service rep Connor McCullough suggested an oil use consumption test that was absolutely free. And he took the time and explained the process of things that would enhance the life of my car. "who does that" Thanks Connor for your God given ability for excellent customer service and genuine concern. May your career with Toyota be greater than your expectations. Alison Brown

kraemer.ash

Nov 4, 2015

We just recently bought a new Toyota Highlander and the entire process was so stress free compared to other dealerships. I didn't feel like I was trying to be pressured or sold anything I didn't want and was given great service the entire time!

toyotadce

Nov 4, 2015

Many dealers are not fun to deal with, as they really just want to sell cars. But Toyota of North Charlotte is not like that. They are courteous and honest. I don't experience pressure to get service that may be needed, although they will always let me know what might need attention soon. Also no attempts to get us to consider a newer car. Service is prompt and communication is clear.

hh16

Nov 3, 2015

My recent visit to Toyota North Charlotte was as always, professional and efficient. When I arrived, I was late due to an accident and had already had a very difficult day. The service department was very accommodating, moving my appointment several times along my drive as I encountered delay after delay. When I arrived I was exhausted and frustrated. Connor McCullough was my service advisor and I explained this had not been a good day so far. He may not even recall, but he made a light joke about my luck, that somehow put it all in perspective and was funny too. It may seem like nothing, but his ability to tune into my apparent stress and somehow make me laugh was just what I needed. His humor lightened the moment and was greatly appreciated. Awesome people skills. You either have that or you don't. No amount of training can teach you to be personable. Thanks Connor!

HappyCamper

Nov 2, 2015

Edwin Montalvo really assisted me in understanding what was going to be done to my engine and he answered all of my many questions. I really enjoyed his pleasant attitude and demeaner. He is what a customer service provider to be like, pleasant and knowledgeable. There was another gentleman that assisted me when I was dropping my car off but I can't remember his name. He was also vey helpful and pleasant. He called to make sure they had my dash that was on recall and my visor that I needed to replace.

jmquinlan

Nov 2, 2015

Went in with an inspection problem. Russell Martin and Will Gaddy handled it quickly and at no cost to me. Great customer service! This dealership has really been working on their customer service and satisfaction. Will Gaddy is a manager in the service department and is always right there to help solve any problems. I'm pretty picky when it comes to service and Toyota of North Charlotte is the first place that I go when leasing or need service.

JDB

Nov 2, 2015

David (Sales) showed me around to all the vehicles I wanted to see and was very knowledgeable about all the vehicles he showed me. Steve Gregory (Sales specialist) helped with breaking a deal. He spent time explaining options to me while not pressuring me to chose any one option. Cathy Fraley spent time explaining the contract to me and made sure I understood what was going on with the paper work. She also spent time explaining the features of the new vehicle as well as helped me transfer my personnel items over.I plan to return to this dealership when it is time for a new vehicle.ThanksToyota of North Charlotte Crew.

One happy customer

Nov 2, 2015

My wife stopped in because her 2014 Corolla had its low time pressure indicator light on. We had purchased from another dealer but they are far from where she was. She was able to pull right up. Russell Martin greeted her warmly and made sure the tire was fixed in a timely manor. Although the waiting room doesn't have coffee and donuts like our dealer the service provided by Russell was exceptional. Thanks!

Ginger

Nov 1, 2015

I went in knowing what I wanted to look at , test drove something I questioned about .I felt my trade in was fair ,was not talked or pressured into anything else and got the financing I wanted along with the vehicle.I think the team I had was excellent and made my visit less of a pain and more enjoyable experience. I would like to say thank you to Marcus during the test drive , Nicolette for not hacking up my name during the announcement of selling a new vehicle . Thank you to Cathy Fraley in finance for not making signing all the paperwork such a serious step in closing of a new vehicle. Thank you all for an enjoyable , professional experience.

OwenB

Oct 31, 2015

I came in for just regular maintenance on 10/19/15. Should have written a review in Feb 2015 when Russell Martin helped me out when my 2012 PriusC pretty much needed an engine rebuild due to a manufacturing defect. Russell got me a free loaner car for the couple of weeks needed and kept me informed of progress all along the way. Very personable and professional guy. For a while, the problem with my engine proved to be a stumper for Toyota engineers but everything turned out ok. Would like to have gotten a reset on the engine warranty though!

Toddroose

Oct 31, 2015

Came in with my 2012 toyota camry and they said I had a leak which wasn't normal! So they game me a rental care and took care of everything and didn't charge me for my oil change! Very good customer service and Lauren is the best! Thanks!

Absolutelymargie

Oct 30, 2015

The attention given to me by Micheal Brown and Shaderria Terry was nothing less than professional.They both are awesome and a true asset to Toyota North Charlotte. They continue to follow up to make sure all is going well. Also Marcus,the product specialist, was the person who started the ball rolling with is wonderful personality. With personal like these these three,this is the dealership to visit.

Lulu1624

Oct 30, 2015

Scott Magnuson was great. I felt very comfortable with him. Answer all my question. Very happy with this gentleman. I would recommend Mr Scott. Thanks Toyota Lucille

Emmaline

Oct 29, 2015

I didn't expect buying a car to be such a nice experience. Gary Orvis and Michael Brown went out if their way to make me comfortable. The professional environment along with pleasant conversation made my time enjoyable. Shakeria Terry in finance was our last stop before leaving. She was simply lovely. Way to go North Toyota.

Lucky1Woman

Oct 29, 2015

The required maintenance light came on in my car along with the tire pressure warning light. I did not have an appointment but stopped into the dealership anyway. Service was spontaneous and very courteous. My issues were taken care of within an hour. Connor McCullough assisted me and I was very pleased with the service,

Pinehurst**

Oct 29, 2015

Jerry Blevins did an awesome job of demonstrating the vehicles we purchased and Darryl Nesbitt worked our trade into the transaction while giving us a very fair and reasonable price on the Highlander and the Tacoma. Darryl was very personable, professional, and easy to work with. Cathy Fraley and Kimberly Veney handled our final paperwork and set up our vehicles for delivery. Cathy and Kimberly were very professional and proficient. Our overall experience with Toyota of North Charlotte was excellent because of the professional employees and the way they treated us.

Jackson33

Oct 29, 2015

Eric has taken care of our 2011 Camry and 2004 Spyder for many years. What I appreciate most is that he breaks down the maintenance into 1) has to be done now, 2) can be done now or soon, and 3) can be done later, but at some point will have to be done. This approach avoids unpleasant surprises.When he has to deliver bad news about our cars, he is always calm and clear. We trust his judgment, even during the hard times. We know that he has our best interests in mind and will not send us out of the dealership in a vehicle with issues. We continue to visit the dealership because of Eric and, if he leaves, were gone as well.We appreciate his customer service style, humor, common sense, and fairness. Give him a raise immediately.Murray and Nancy Jackson

Terrybrown308

Oct 28, 2015

Darrel Nwabit and Jerry Blevins are both personable and professional in their sales approach. They did everything necessary to get me into just the right Tacoma. Jackie the sales manager was also very helpful after the fact in getting.a hard to find bed cover accessory. Good experience.

Retired jim

Oct 28, 2015

We had a very good experience recently at Toyota North Charlotte . We were taken care of by Chris Wickson and felt like him did all he could to get us in the correct car that we were looking for . His follow up has been very good also . Then Cathy Fraley made the usually painful time of completing the necessary paperwork pleasant . I will go back to them in the future.

Joannwhitedove

Oct 27, 2015

Eric Olsen Thank you so much. Super customer service!!! You listened to my concerns about my FJ, fixed the problem and had me on my way quickly! Thank you again.

Lovemyride11

Oct 27, 2015

Toyota of North Charlotte has been providing excellent service for my 2004 Highlander for the past 11 years. My car is running like a dream. Mr. McCullough recently helped me when I brought my car in for service, and he was very professional and helpful. I highly recommend this dealership!

Female Car Owner

Oct 27, 2015

Since 2007 I have had my Highlander serviced at Toyota of North Charlotte, and I have been pleased by their efficiency, and the attention given to me by the service department. I intentionally travel outside Charlotte to get my vehicle serviced here because of the difficulty and cost I encountered with the Toyota dealerships in Charlotte, as they would always find something more costly wrong with my vehicle than what it was brought in for service. It is important to gain the trust of your customer and Toyota of North Charlotte and Will Gaddy have done just that.

Leslie Church

Oct 27, 2015

The collision center always does a great job - I just wish I didn't have to use them so much! Kevin Ray always makes sure that our cars look better than before they were damaged.

Tommy

Oct 27, 2015

This was our first service visit to Toyota of North Charlotte since buying our new Highlander and we could not be more pleasedd, it was a great first time experience at this dealership. Will Gaddy worked with us and is very professional, honest, thorough and courteous. Thank you Will for answering all of our questions during this first visit. We will definitely tell our family and friends of the great service department at Toyota of North Charlotte!

chris

Oct 26, 2015

Eric Olsen thanks for another great job!! I've been coming to your dealership since it opened and the service department is always top shelf!

jmhawkman

Oct 26, 2015

Had another great service experience at Toyota. Eric Olsen was great and left me with a smile on my face. By far the best customer service I received in years. Keep up the good work.I also want to shout Chris Wickson in Sales. He always take time to talk to me when I stop in.

Jim S

Oct 26, 2015

I have had my service done at your dealership since I moved to Huntersville 9 years ago. Eric Olsen was again professional, honest, and dedicated to my needs.. I appreciate his efforts.

sammy62

Oct 26, 2015

Because I was surprise. They also did an oil consumption test, which I didn't,t know about. I,ll be comming back to see how this is going. I can,t believe they will rebuild the engine if needed. That,s a great thing.

bmyrab

Oct 23, 2015

This is one of the worst Toyota service departments Ive been to. So bad in fact that Ill start driving further to go to another dealer. Service Adviser Lou Simmet embodies the qualities that make so many people reluctant to go to a dealer service department: hes rude, smug, and does everything he can to inflate a bill regardless of whether or not a car needs the procedure hes pushing. He uses strong arm tactics to try to separate the customer from their money. Consequently Ive learned to avoid him, and therefore Toyota of North Charlotte, since he is their Service Manager.

Sam16

Oct 22, 2015

From the moment we walked in to the moment we drove off in our new vehicle, the pros at Toyota North Charlotte made sure we were taken care of. Wesley, Brian and Janelle are true professionals and we would like nothing more than to purchase our next vehicle from them again.

Portia Parker

Oct 21, 2015

I rate this excellent everybody was great Micheal Brown and Cathy Fraley very professional Thank for everything . Love my car Kia Rio 2010. I will return for service am sure the service will be as good as I received before.

MKT

Oct 18, 2015

After writing to checks to IRS & NC, I felt the need of rewarding myself, for a change, Having been a faithful Honda customer in the past 20 years, I naturally went to an unnamed Honda dealership and checked out their offerings. I then stopped at Toyota of North Charlotte and was blown away by what they offered, their prices, and, especially their service and friendly manner. I I was very impressed with Edward Oblity (Product Specialist) who showed me the Corolla Super Premium (2015) and which I ultimately - within two hours!, purchased. I was was also particularly impressed by Nicolette Glaspey with whom I worked out the deal and with Shaderria Terry who instructed me where to sign - I forget how many times. Overall. I am THRILLED with my purchase and would HIGHLY recommend the aforementioned individuals as well as heir employer. I look forward to to working with them and would highly recommend Toyota of North Carolina to friends and foes alike!

DRIVER

Oct 16, 2015

I had to ask more than 15 times to get in writing the price of the new 2015 Toyota Corolla and the interest rate!!!!! I was PRESSURED, I repeat, PRESSURED by Mike and Brian to buy the car on the spot. Repeatedly I told them I wanted to go home and compare their price with the other prices I had been given, but they didn't want to listen to what I had to say. FINALLY, after being there for 2 hours, they wrote down the information I requested. The next day I went back to purchase the new Toyota Corolla. They announced my name over the intercom and congratulated me for the purchase of a new 2015 Toyota Corolla. Within a minute, after I was congratulated over the intercom, the monthly price jumped up more then $50!!! I was told they "forgot" something. When I mentioned how much pressure his salespeople put on me, he laughed and said he was pressuring them to sale cars. Well, all that pressure they tried to put on me, DIDN'T work at all!!!!!! I happily and peacefully purchased a new 2015 Toyota Corolla at the dealership in Gastonia WITHOUT any pressure at all.

SolGolldIII

Oct 16, 2015

I went to Victory Chevrolet and they told me I needed a co signer and $2,000.00 down and the dealership over there was not very helpful. I saw a commercial on tv getting ready for work and it offer no money down. I went over to Toyota of North Charlotte after work and was actually looking for a PT Cruiser or a HHR and ended up purchasing a 2008 Saturn Sky. I am very satisfied with the deal. I did it with a trade in and no money down, signed the papers and drove off in my cool car. I am also the talk at work with my co workers, they want a car like mine. Everyone was so friendly and helpful. Mike Brown who I initially was dealing with was very helpful and get me into my car then I also want to thank Jackie Crane for calling me back and giving me a lower interest rate and a lower car payment.Thank you,Solomon J Goldstein III

Toyotabuyer

Oct 14, 2015

Everyone knows that although the Toyota brand is highly recommended, making a purchase can be stressful. As a buyer, I needed guidance. I got that personalized, undivided attention that made the experience less stressful. I felt as though I met some new friends - in business. Thanks.

Jeff Swander

Oct 6, 2015

We have bought 5 cars from Toyota of North Charlotte, 4 of which were from Steve Gregory. I don't know if we would have been back there if Steve was not the salesman. Steve is a no-nonsense salesman that knows his products and understands the buyers. Steve has a genuine concern for the buyer's perspective and we appreciate the guidance he has provided. While the paperwork is a royal pain, David Watts in Finance took a lot of the sting out of it. He was very professional, courteous, and efficient in the process. This is why we continue to be loyal customers. It's the people that make the dealership what it is.

Fashion Headhunter

Oct 5, 2015

I live 100 miles away and I knew exactly the car I wanted. I called several Toyota dealers around NC and Toyota of North Charlotte was the most responsive, and the most helpful. Chris Wickson was most helpful and transparent in the financial discussions and seemed the most willing of all the dealerships I contacted to make a deal that worked for both of us. The deal was made and agreed upon over the phone without a visit. The next day when my wife, daughter and myself arrived to pick up the car everyone was prepared for our visit. Chris was there and very gracious. Victoria Seacrest was very helpful and knowledgeable in explaining all the features and operations of our new car. She was very knowledgeable of all the features and did a great job in explaining them in a way that we understood.David Watts was very helpful in concluding all the paperwork promptly and correctly and also helped acclimate us to the vehicle and it's features. David also has been diligent in following up with us a couple of days later to make sure everything is perfect and we are satisfied with everything. I have purchased many cars in my life and this has been the best experience ever.

Donovan

Oct 3, 2015

The best experience I've ever had buying a car. It was a no hassle, no pressure car buying experience. Thank you to Don, Chris, and Cathey for a great experience.

carguy, Leslie418

Oct 1, 2015

I leased a 2016 Toyota Corolla yesterday. I was very impressed with how kind, informative, and welcoming the employees were. I would like to thank, Matthew Hunt, Chatina Campbell, and Kimberly Veney, they made my purchase easy. Since it had been so long since I had purchased a car, I was apprehensive, but that changed after I walked in the Showroom. Thank you everyone, Leslie Pleasants

Norman

Sep 30, 2015

We felt extremely comfortable with all that helped with our decision to purchase a new Toyota. Everyone from the first greet to closing the deal and driving off in our new Toyota was thorough, informative and most of all friendly. The last person at the dealership we met with was Cathy Fraley. We were told she was the best at putting the final touches on our paperwork and explaining the various functions of our new car before we drove off...they were 100% right. Thanks Cathy

WilsonsInSC

Sep 23, 2015

Janelle Harris and Steve Gregory were both very helpful at Toyota of North Charlotte. We didn't actually go in prepared to buy that night, only to test drive. But since it was a 2 hour drive, and we had 3 kids with us, we didn't know when we would be able to make it back up to the dealership. They were the only dealer in the surround area that had the specific style of Sienna we wanted. When we got there it was around 7:30pm and when we left it was 10:30pm, after closing hours. Both Steve and Janelle were patient with 3 of our small boys running around and we appreciate it. We got the right van and now the Wilson family is back on the road again. Thanks Steve and Janelle!

bmoore

Sep 21, 2015

I had an excellent experience with this dealership. Once I decided which car I was interested in, It was like I was sitting at a family members home and just discussing finances. I never felt I was be hustled, they gave me a fair deal on my trade in, and did everything they could do to make payments to where they needed to be. Every single person we dealt with, was very professional and seemed like they truly cared about you and making sure they were putting you in the right vehicle, I would recommend anyone to this dealership.

AENGKHAM72

Sep 8, 2015

I bought a camry 2015 here in June. Love the car. Sale specialist Chris Wickson was the only person that made car shopping fun and exciting. He was the only sales person that really went above and beyond the call of duty. He did more than he has to that I know most other sale person wouldn't even think about doing. We were so satisfied with his services that I brought my family member back to buy another vehicle with Chris Wickson. Everyone else was like "dang another day on the job" We all know that when you go buy a car you'll be sitting in there 3 to 5 hours before you are done. Sure enough it was that long. You would think that the dealer had the common courtesy to supply us with drinks or snacks knowing that we couldn't leave until the paper works were done. And after a couple days I went back with one of my relatives to help them buy a car not one person on the floor recognize me except Chris. To everyone else we just another number or face. After going through this twice I vowed not to come back to this dealer.

newguy2015

Sep 1, 2015

Just bought my 2015 Toyota Tacoma this past weekend and the staff were awesome! Victoria, Darryl, and Kimberly Veney from Finance were extremely helpful when it came to my first car purchase. I will definitely be coming back to Toyota of North Charlotte in the future!

lizmiker1201

Aug 28, 2015

the experience was a pleasure. Dealing with everyone was great.Cathy Fraley in Finance was wonderful, I plan on stopping in just to say Hello and keep in touch.Also great to deal with Chris Supple, Brian Doyle , Walter and Edwin. the service department is also great especially dealing with Will

Biggredd1968

Aug 25, 2015

Bought our 2012 Chevrolet Malibu LT. There staff are the most friendly and kindness people you ever want to buy a vehicle from.. They went beyond and above to help us in anyway they could..I will buy another vehicle from them in the future..Thank you so much for everything you all have done for me and my family..I will recommend them to anyone..You all are the best...I love our new car.. The best customer service ever..

Toyota guy

Aug 23, 2015

This is my third vehicle purchase from this dealership. The staff is super friendly and easy to do business with. The service dept has great hours and I've never gone back for a visit for the same issue.

brittandstephen

Aug 17, 2015

My wife and I were looking for a 2015 Toyota Highlander. After numerous searches on-line and talking to a number of different dealerships we found one that we were interested in at Toyota of North Charlotte. We drove over an hour to get to the dealership to look at the vehicle and were greeted by Wesley who took us to the vehicle that we were interested in. Wesley really knew all of the aspects and features of the Highlander we were interested in. After a test drive, my wife and I decided to see if we could get the numbers to work for us. This is were the car buying experience changed. Wesley passed us off to Stephanie Miles who handled the negotiating part of the process. I have bought several cars and this was the only time that the sales person we did the test drive with wasn't the same one that we negotiated with. Nothing wrong with this approach but it was different and kind of strange in my opinion. Stephanie was professional during negotiations that went back and forth for a while prior to us coming to an agreement. The finance process was fairly straight forward and Cathy Fraley was chipper and professional as all of the paper work was signed and finalized. The only real complaint that I had about the entire process was that we weren't offered anything to drink by the sales staff before or after we had agreed to purchase the vehicle.

John61

Aug 16, 2015

Bought new RAV4 shopped other dealerships this one was best.Very satisfied with quality of service and everyone went out of our way to help us find exactly what we were looking for

Rockp

Aug 16, 2015

From John making sure that I understood all of the tech features to Cathy guiding me, with patience,through all of the complex contractural forms, it was the most pleasant car buying experience I've ever experienced.In the sales area, Christian was very considerate of my time ( my auto dealership pet peeve), He worked with me on several options (lease and buy) to ensure that I was able to select the best option for me at this particular time. Kenneth H. Jamison

Beverly1234

Aug 15, 2015

Worked with Don in finding right vehicle. Worked with Chris in the deal and Cathy Fraley in finish alll were great to work with and very nice.

kate1144

Aug 12, 2015

This was our 2nd car purchased from Toyota of North Carolina and the entire process was extremely well organized with a fantastic team working with us. Edmond Oblitey met us outside and then took us to review new 2015 cars. Edmond then introduced us to Chris who handled our Finance papers and then turned us over to Kim Veney to finalized our purchase. The entire team were very knowledgeable, pleasant and patient with us. We had to return a key from our old car and Kim and Chris met with us on Monday and Kim checked out our car again because we thought there was a scratch and low and behold Kim took it off with her finger. Wow - you go girl! Toyota is fortunate to have these folks working for them and we sincerely hope that they receive the due respect they deserve.Kudos to the team we worked with.Regards, Jim and Kathleen Kelly

Lady Rider

Aug 11, 2015

What a lovely no nonsense woman to work with. She's very organized with the paper work from the beginning to the end of the purchasing experience. Don Antenore , friendly and knowledgeable, was the first person I met at the dealership. He was also the reason I returned and purchased a Toyota. Sorry he had just left for the day when I returned.

Susan

Aug 8, 2015

This was my 4 th new car purchase from Toyota of North Charlotte and it was the best and the easiest. From the test drive with David to the financial side with Steve to all the paperwork with Cathy, I couldn't have had a better experience anywhere. Thanks you three!

Mohan

Aug 8, 2015

Selling car is dealer's daily business. But buying car is special rare occasion for customer. There was urgency seen with sales personnel to close the deal. Which puts pressure on customer to think and take decision. There are lot of things to consider before finalizing car. Customer would like to improve his knowledge before taking decision. So, handling customer calmly can help. Limited color options

A Regdos

Aug 6, 2015

I recently purchased a Toyota Avalon from Toyota of North Charlotte. The team I worked with was fantastic. Kimberly Veney and the entire team I worked with made the process smooth and easy. I would recommend them to anyone looking for a new vehicle with ease of service.

NieceDNM

Aug 4, 2015

My niece and I came to Toyota on a "fact finding mission". We were going just to look. Matt was very informative and he helped us. We saw a silver 2015 Corolla that was on sale. I fell in deep like. Being a recent retiree and on a fixed income, I could only pay a certain amount. Nicolette worked with me to get a payment that I could afford. Kim helped us through the financial portion. Everyone who we worked with me was kind, professional and helpful. And I like the all-weather mats.

donnacorollaS

Aug 2, 2015

It was a long day, but then buying a new car usually is, after all, it is a major purchase. The staff at Toyota of North Charlotte were awesome. It started with Jerry outside to greet us. At first I thought, oh great, here comes a pushy salesman, can't even get out of the car! But Jerry, let me tell you, he made us feel right at home and in charge of what we wanted to do. He was not pushy at all and got a feel for what we were looking for. He has the personality personality for his job and definitely is an asset to Toyota. We decided on a car to purchase and Jerry turned us over to Steve Gregory. Steve also, took good care of us and made sure we new all our options in the finance department. Also an asset to Toyota. Our final step was with Cathy Fraley to make sure all paperwork was in order and that we had an understanding of the next steps. She is definite asset to Toyota as well. She has a wonderful personality and made us very comfortable. She also showed us features in the car that was very helpful to know before I drove away! I am very familiar with customer service and she goes above & beyond, she is the person I want helping me. Everyone we worked with couldn't have done a better job. I will definitely recommend Toyota of North Charlotte in the future.

tsantiago

Jul 31, 2015

This Toyota was very put together , very kind and helpful. Derell did everything he could to get us the deal that satisfied us in the end also very cheerful and a joy to work with after a long day!