Used Cars for Sale at Toyota of Rockwall in Rockwall, TX

mjwagner

Nov 17, 2016

Tire light was on. Just dropped in and they rushed my car into the service center and had it back almost before I could finish the free cookie in the showroom.

GBUNCH76

Nov 17, 2016

Whether buying or having your Toyota serviced by Toyota of Rockwall, and I have don both, you will be very happy with this dealership. Kyle Rust is a top flight service manager.

MASPEARS

Nov 17, 2016

They provide quick service and have friendly staff. Great surroundings to wait in while car is serviced. I will return when I need my next service.

BROWNIEGAREE

Nov 17, 2016

I love this dealership and won't ever go anywhere else. The easiest and most comfortable new car purchase. Dale & Scott were the best and I highly recommend them to everyone.

rwallace5

Nov 17, 2016

I pulled in on a Saturday only to schedule an appointment for my 10,000 mile service for sometime in the middle of the week . Dan told me to go in, have a cup of coffee, make myself at home and they would have me done in no time. I was like ... Wow.. Really !!! I was very impressed, I only came in to make an appointment and they took me right in. I was out in no time. Had the opportunity to visit with my sales rep Deleon while I waited. They make you feel like family. Thank You Toyota of Rockwall

CASSIE797.CW

Nov 8, 2016

I was really not expecting to get a car wen I went to toyota.I was going just to c my opinions and I ended up driving away with a car.

MICKEY

Nov 4, 2016

The Salesman-Matt Brennan listened and helped me find the perfect fit. He did not pressure me at all and found a great used car..

CARLA.DW52

Nov 4, 2016

I purchased a usedan camry around 10/15/16 that I love.I went to look and drove out in the most beautiful w/camry.I had issues but the Toyota team made it happen.I would recommend this toyota dealship.

jradcox014

Nov 2, 2016

I bought a 2011 Hyundai Santa Fe at Toyota of Rockwall in early 2014. Over the past year or so I was noticing transmission issues. I took it in, and the staff in the Service department was prompt and courteous. They notified me a day or two later that the vehicle would have to go to the Hyundai dealer down the road for the transmission repair. I picked it up at the end of the week, and it runs remarkably well. The cost of the repair was about half to a third of what I thought it would be, so I am happy for that.

DSWILLIAMS5056

Nov 2, 2016

From out of town in East Texas. Most of the deal done by phone and email. Efficient use of my time when purchasing the vehicle. Thank you!

SDSAMANIEGO

Nov 1, 2016

I totaled my 2013 Corolla on 10/7. We reached out to Chris Abshire as he was recommended by a friend. Chris was eager to help and went beyond the call of duty. I had an appointment on Wednesday night and when I couldn't physically make it he used Face Time to show me the cars I was interested in. We worked the deal via text and phone. I got the car I wanted at the BEST price and it only took 1.5 hrs in the dealership. I LOVE my new 2017 Black Sand Pearl Corolla, the safety features are so impressive that it calmed me getting back behind the wheel. Thank you Chris and Toyota of Rockwall!! BTW did I mention I live in FRISCO? Yep and it was WELL WORTH the drive.

ACRHURT33

Nov 1, 2016

Always helpful Everyone is always very helpful and courteous I love bringing my car to Toyota of Rockwall Ford service! Thank you for your honesty and integrity

raj.jaipatel21

Nov 1, 2016

no ever thing is fine all employee is good. work is time is don and clean place and next time go back and do service.

lucylockett

Nov 1, 2016

The service men where really sweet got me in and out in about 20 minutes I have to have additional work and will return as soon as I have time thank you

Tyhobbs

Nov 1, 2016

My wife and I highly recommend Toyota of Rockwall. Our experience there has always been the best, They are top notch in every department. This is the second vehicle we purchased from there, and Danny took very good care of us each time, we will definitely be coming back for our next vehicle. The entire buying experience was fast, informative and easily the best experience I have ever had buying a vehicle.

KIRK.LANE

Nov 1, 2016

Very rushed once I had given a check for the full price I asked to have someone review the items in the auto with me and the attitude changed to feeling very rushed and I did not have a good experience, I sent a complaint to the General Manager and never heard back. There are several items they are suppose to take care of and I am not getting the response I should be as a new customer.

DRROBERTBREEN

Oct 31, 2016

I have bought 4 cars from this dealership, and had the same experience each time. I have to negotiate them down from an unreasonable asking price, then further conflict trying to get a reasonable trade in allowance. It is not till I show them details of another dealership and better offer and trade in do they match the deal. Be prepared to work hard to get a reasonable deal.

pbjones

Oct 31, 2016

Taylor Moore was the most knowledgeable, kind and professional salesman I have worked with. Taylor explained everything about the car to me before I left the dealership. Since I picked up my new car he has called me twice to see how the car was and if I was enjoying it. I would definitively refer a friend or family to Toyota of Rockwall.

EDWARDANDJEANE

Oct 31, 2016

I had a decent experience with the purchase of our 2016 Buick Lacrosse , but when we arrived home we noticed that one of the fins on our grille guard was broken. It was not broken before we signed the papers and I believe when they washed and detailed the vehicle, someone put their knee against the grille while towel drying the hood of the car. I called the dealership and they said bring the car in the following Monday and they would take care of it. I arrived at dealership on Monday and my salesman tells me that the dealership will not honor their promise to fix grille. I looked up the part on the GMC web site and the fin is less than 20.00 dollars to replace. I feel like if I spent 25,000 dollars at your dealership, they should stand behind their service promises. I will go to G.M. who makes the best cars in the world and buy the part myself. In the 30 + years that I have purchased G.M products, their dealerships have always treated me like an important customer. I should have known not to deal with foreign car dealership. Oh well, live and learn. Not the first time I have been screwed .

Jorge Prieto

Oct 31, 2016

I did a lot of research before I went in to buy a car, so I had an idea of what I wanted. Jonathen was extremely helpful and patient and showed me all the cars I wanted to see. He suggested a couple of other cars I might also like but when, in the end, I picked one of the two I came in for originally, he didn't hesitate to assist me with that. Gabriel, who helped Jonathen with figuring out payments and whatnot was also extremely helpful but what was more important to me is that he very transparent and I never felt like I was being taken advantage of. Finally, Brett in financing explained to me my options and he seemed very sincere in his suggestions and I really appreciated that.I would definitely recommend Toyota Rockwall for you next car purchase!

DRLEO_1999

Oct 31, 2016

Every time I take my car for service, the staff of Rockwall Toyota is always willing to do their best. They are friendly, courteous and respectful.

John S

Oct 31, 2016

Even on Sat, it was quickly repaired. Service Advisor taking service request, was succinct, courteous, even though I bought the vehicle 3-4 months back, at another dealer, 200 mi away.All aspects of the repair were explained. Although I had expected to have most of my service handled at the dealership where it was bought, I am reconsidering, since I spend about half of the week near Rockwall, I am more likely to bring it back for routine service, to this dealership.

StaciHill

Oct 31, 2016

I am pleased each time I visit! The My 2016 Camary is in tip top shape. The service is always done fast and proficient. Keep up the good work and my business will continue. Love the drink machine and snacks too!

TNTMILLER1

Oct 31, 2016

The service rep listened to what I had to say and quickly found the problem. They held cost to a minimum and made repairs the same day.

LWWADE11

Oct 31, 2016

Great customer service fast and friendly best toyota dealership in the dfw area would not take my toyota any where else thanks to eveyone there happy customer

wagwanch

Oct 31, 2016

This was my first visit for (complimentary) service. Scheduled ahead with the service dept. Was amazed that they had me in and out in 35 minutes, including a wash job. i will definitely be back. Thanks!.

MIKE.GRIFFIN14

Oct 31, 2016

I scheduled a service visit because of a recall notice that I received on my Camry. The dealership was punctual with the appointment and kept us updated on the status of the car.

TexasJulie

Oct 31, 2016

I love the honest no BS approach with Toyota of Rockwall. We bought our first Tundra from them in 2008, it was new and has been an excellent vehicle with only routine maintenance. I was searching for a used truck as our other one went to college with our daughter. I knew what I wanted, Salesman helped me with test drives and I was in and out in less than 4 hours. Easy transaction and great service. Even got a follow up call from the salesman about a week later to make sure I still liked my car. I would recommend Toyota of Rockwall to everyone.

tcrow1251

Oct 31, 2016

Service was good however I had an appointment scheduled and was there for 2.5 hour for an oil change. I saw several people come and go so that arrived after me but I cant say what they were seen for. Then we I left they didn't put the glove box back together after checking the air filter.I will continue to use Toyota as this is the first bad experience I have had but think it is important to know when something isn't just right.. Keep up the good work, maybe it was just a bad day.

roperclan

Oct 31, 2016

We had purchased new tires a few days previous and I noticed that while making a hard right turn, that the tire was rubbing on the wheel well. Drove up, with no appointment, and everything was fixed with no issue and I was in and out in no time! A clip had come loose on my wheel well, so the technician replaced the clip and all was good. Thank you Toyota of Rockwell!

J.SEIDEL

Oct 31, 2016

BEWARE!!Me and my wife bought a used tahoe from them that was suposssed to have been inspected before putting on the lot to sale. Witch they did not do within 2 days of owning the vehicle they battery died witch we found out was was 5 years old when removed it. This is texas that should have been takin care of before the sale. The next week we got some brake noise come to find out instead for doing the brake job it needed they just bent the tabs on the brake pads to stop the noise. Guess they don't know heat moves the tabs back. And in they possess of doing a brake job my self I noticed the right rear main axle seal had been leaking for some time. (That is also a safty hazared) Also that weekend I took the vichle instead of my wife and notice the Tahoe having a hard staying running at stop lights come to find out they failed to do a tone up on a 100k mile vehicle they dam well knew what the problem was..this has all gone wrong within 3 weeks of owning the Tahoe and they have yet to complete the paper work with my bank and the bank has been waking for 2 weeks for a response. Needless to say I will never be returning for sales or service nor will I ever recommend this dealer ship to any one. Guess the hole sales pitch and presses they preach and about doing multi point inspection is one hug lie. Dale and Wes has been the only good part of this experience. As for the rest well the review should give you a good I idea about thatSTAY AWAY!!!!

BHAUGHEY

Oct 31, 2016

2nd vehicle purchased at Rockwall Toyota this year from Alan Scherdt. Great to work with in finding me the right vehicle. Excellent sales and service is outstanding!!! The free car washes are a plus.

NICK1125

Oct 31, 2016

I was very pleased with the service I received. Kyle Rust gives solid, practical recommendations. I have confidence in his recommendations and appreciate the good service from the mechanics. I can tell this dealership is trying...and that go's a long way in customer service and value.

rrc

Oct 31, 2016

They make recommendations based on need an dont just make any recomendations for ripping customers off. Wait time could improve a little as i come in from frisco but apart from that it was great

christiancconley

Oct 31, 2016

The technicians are the best in the metroplex. They are very knowledgeable and the customer service is always great. I would definitely recommend using Toyota of Rockwall.

cmv_3

Oct 31, 2016

Great service, always treated well. i have been working with Justin and Kyle for a few years. I would recommend Toyota of Rockwall to everyone.

BEEF2826

Oct 31, 2016

Service Manger Kyle was great, had right answers to my questions, give the man a raise, wools probably purchase a another auto because of the service. Keep up the good service.

LARRIEDEGUZMANIII

Oct 31, 2016

Samuel of service department did my 10k maintenance service for my corolla.He will give you update in evryway of the process just to keep you updated regarding your car. He give you detailed explanation on what was done to your car and what would be the next service of your car. Outstanding service performance indeed! And I didn't get that from Toyota of McKinney that kind of service. It shows that this dealership is the best to visit and I will recommend this to my friends and family.Also, after few days that you visit them, somebody will call you to follow and ask you if the service of the vehicle was done correctly and she will recommend and remind you on your next service of your vehicle too. Awesome group of people working in this dealership!. Keep it up Toyota Rockwall!.

tamara podwalny

Oct 16, 2016

Danny Mendez and Charles Pankey made me feel welcomed and at ease with my purchase. It was my first time buying a car in 10 years and I was a little anxious. I went looking for a used car and after running options and numbers ended up buying a new car and I absolutely love it. I have already recommended them to two of my friends who are also interested in purchasing a car.

happy camper!

Oct 14, 2016

After a phone call, I had all the info I needed. Questions about the car, price and all. After driving 120 miles, I was not disappointed. No pressure about anything, the car was ready and spotlessly clean and there were none of the "oh, I forgot to mention..." lines used. Just what we had discussed on the phone, a little paperwork and I was on my way. I would recommend this dealership and Robert Castle to anyone. I have been buying cars for over 50 years and a can't imagine a more pleasant buying experience. I have certainly never experienced one.

Very Satisfied Customer

Oct 7, 2016

Found the specific used vehicle I was looking for on the website. Contacted the dealer via the webpage and was connected to Danny Mendez. Danny obtained a few more pictures of the vehicle for me as assured me it was as described on the web. I went to the lot the following day to view in person and test drive. All aspects of the vehicle were exactly as described on the web. Long story short, I made a deal that morning for the vehicle. The negotiation and purchase was very easy and professional. All in all a very satisfying transaction. I highly recommend doing business with them.

DODIECOTTEN

Oct 6, 2016

I have always had a great experience at Totota Rockwall. I am currently leasing a RAV4, but intend on buying my next vehicle there when my lease expires...if not sooner. Excellent staff throughout!!

DOLLARMARK

Oct 5, 2016

The team at Toyota of Rockwall gets it! I was treated warmly and professionally by everyone I met. Mr. Pankey treated me like family. He, Alan and Corey respected by buying style (number of visits prior to making a decision). I visited several other dealerships in the DFW area and none of them even came close to the excellent buying experience I encountered at this dealership. There is no reason to go anywhere else. Even if I lived out of state, I'd make the trip to buy from this dealership again!!!

DCARROLL_RC

Oct 4, 2016

Matt Brennan and Corey Thomas were fantastic to work with. I find it so refreshing to talk to someone who really wants to help you with the particular issues you have in the purchase of a car. I will definitely ask for these two men again.And I might add that I love the dealership. Everyone is so friendly. And those yummy hot cookies and hot chocolate, make any wait seem okay!.I will definitely return to Toyota of Rockwall.

IZZY8WESTON9PUCK10

Oct 4, 2016

The salesman taking care of me and my Toyota 4 Runner was kind, caring, friendly, and informative. All of the services at the Dealership were positive and quick. I appreciated the atmosphere of the dealership as I felt comfortable with the expert services for my car, but also for the comfortable feeling I had as I sipped on a nice hot latte while waiting for the courtesy car to take me home. Thank You Toyota of Rockwall. Kindly, Donna E. Awalt, customer

Ron Gilley

Oct 4, 2016

I posted an article yesterday about inquiring on the price of a forerunner, the salesman was rude, even cussed me. I returned the favor. last night a big shot calls me and attempts to make up for the debacle. He promised me he would email me the price of a forerunner and I didn't receive it. I did contact them and asked them not to contact me ever again, within 15 minutes I get a phone call back from them because I told the lady I was posting another bad review. I would never recommend them tone of my friend's. If this is the way you treat a returning customer, one can only imagine how the first time buyer will be treated. I am done with Rockwall Toyota and all Toyota products. Do not call me!

HAMILTONS1965

Oct 3, 2016

It was such a joy to do business at Toyota of Rockwall. The staff was very pleasant and Chris my sales rep made purchasing my new Rav4 so enjoyable. They answered all my questions and didn't try to push me into something I wasn't looking for. When someone asks where I bought my car I'm happy to tell them I went to Toyota of Rockwall.

ULRICH

Oct 3, 2016

Chris was great. He spent the time going over the whole vehicle with. This is my first toyota.I think im a customer for life now.

LARRIEDEGUZMANIII

Oct 3, 2016

Sam and Kyle went above and beyond in servicing my cars (RAV4 and Corolla).They will give you always an update and every process of the way. They will discuss and recommend the next service of your cars. They are professional and friendly as well. I will recommend this dealership to my friends and family that has Toyota car and for them to feel how great they treat the customers and great service. Great Job and keep it up!.

NEER_04

Oct 3, 2016

I tried all my local dealers near Killeen. It was a long drive to get there but it was worth it. The staffs were friendly and the sales manager helped me through the process. It was quick and easy.

MDESTEVES1

Oct 3, 2016

Sam did a great job explaining the services my car will have that day. I will recommend the service to my friends. Looking forward to the next service at Toyota rockwall

Ron Gilley

Oct 3, 2016

We purchased our previous vehicle from this business. I inquired about the cost of another vehicle. The salesman that called, made me mad when he couldn't tell me the cost of the vehicle I inquired about. The salesman wanted to talk about MRSP. I didn't inquire about that, nor did I want him to waste my time. I admit I was short with him, then he cussed me and I returned the favor and more. Your company lost a customer today. I will never buy another vehicle from your establishment .

Rachelspeicher

Oct 2, 2016

Very incompetent service department. When I bought my 2013 Rav 4 I paid who knows how much extra for the tire and wheels warranty. I dropped my car off today, told them one of my tires was low on air, and told them I had a tire and wheel warranty. They said great, we will call you when it's ready. The first call I received they told me my tire was un reparable and they didn't have a replacement in stock. Then they call and say that it actually is reparable and it is ready. Then they call and say that they were wrong, it isn't reparable but they will have a new one for me the next day (Sunday). I decide I will just go get the car the following day. Then they call, a little over an hour before they close, and say that the tire isn't actually going to be there until Monday. My car spent all day there, and accomplished nothing. They simply could not put me in a rental because it is not in my warranty. Now I'm forced to drive over 100 miles on my spare, (back home, and to and from work) and risk having a flat tire on 635, pay out of pocket for a rental, or go buy a new tire somewhere else even though I already spent good money on a warranty. If I would have known how much of an inconvenience their tire warranty is, I would have passed. Clearly this Toyota is hurting majorly since they can not afford to be out a rental car for two days to best serve a customer. Or maybe mediocre service is just their thing. Either way, when I'm looking to buy my next Toyota, or have my current one serviced, I won't be coming here.

LOTT.BLAKE90

Sep 28, 2016

My favorite part of my experience with Rockwall Toyota was the amount of seating available and the complimenty drinks. It was a good experience except it took a while for an oil change as it is a busy place...

JANETTHREADGILL

Sep 27, 2016

Great customer service. Casey did a great job in explaining what my car needed and talked to me about my next service and I didn't feel rushed or like another number.

cawade

Sep 26, 2016

This is the third purchase of my last 3 cars. The reason I buy my cars there is that they seem fair and have always worked me to get me the best car and financing that I can get. Service is usually always excellent. Corey Thomas is a great saleman and Carmelo was also wonderful.

MBARGAS

Sep 26, 2016

Kyle went above and beyond in getting my car serviced in allowing me to get on the road quickly. I will be sure to go back to him again.

COWBOYS8TEXAS

Sep 26, 2016

I recently had my Toyota Tacoma serviced at Toyota of Rockwall. I have almost 90,000 miles on my pick-up and had never had a tune-up. When I went in for new tires, my service advisor (Kyle Rust) was exceptional. He told me they could do the tune-up at the same time as installation of my new tires. The pick-up was ready when Kyle promised it would be completed. They did what they said they would do and it was done in a professional manner. I would recommend Toyota of Rockwall and Kyle Rust to anyone.

peteivonne

Sep 26, 2016

I went in for a routine 30K mile service. The service took over two hours and no car wash after service. I didn't see any old replace parts so I have no way of knowing what was done to the car besides the service rep's word. Sorry no offence but in today's world I don't trust anyone.

PAPPYDAVE51

Sep 26, 2016

If your tired of being tossed from one salesman to a mgr and spending hours of your day in a car dealership go here. Fast honest in and out.

HEK9

Sep 26, 2016

I was very pleased with the service and would highly recommend them in the future. Very well organized dealer!I had some recall service done and routine service. All of my expectations were exceeded by this department, especially Leroy Alvarez

RUFF33

Sep 26, 2016

Anytime I need help or a service that is due, I contact Carl David, my service manager. He helps me immediately and is a timely manner. He takes the time to explain any questions I have.

JINAJAJA

Sep 26, 2016

This rating was chosen because of the friendly environment and great service that I always receive when I visit this particular dealership (TOYOTA ROCKWALL). And I think that's very important.

POZZ911

Sep 26, 2016

Upgrade of inadequate radio system. When I chose to buy a Toyota Tundra Platinum, I expect the top of the line product which I did not receive. Inadequate radio system and GPS is a joke!! I will not buy another Toyota product

DRLEO_1999

Sep 26, 2016

Personnel are polite and service is performed on-time. Washing the car is another plus. Waiting room is clean and comfortable and staff offers coffee and coockies.

JARNOLD2

Sep 26, 2016

Always great service, very professional. Have had a pleasant experience every time I've gone. The free coffee and cookies are always a plus. Pleasant waiting are, very comfortable.

MMCALHOUN321

Sep 26, 2016

We recently purchased a 2016 Toyota Prius from Rockwall Toyota! This was the easiest purchase we have ever made of an automobile! Most of the negotiation was done on the internet! At the dealer ship when we arrived to get our car the reciption was great ! Our car was ready to go! We met with the finance manager for all the paperwork! He was great and very knowledgeable! We had our own fianancing at 2.9 but he beat that and got us 2.4! Can't beat that!! Our salesman was great ! He handled all the negotiations and got us what we wanted ! Couldn't have been a better experience!

JOLO78

Sep 26, 2016

Leroy knows how to deal with customer. He Explain everything what needs to be done. After the service, he help you get the vehicle. He's very kind and respectful.Thank you

TAMIHOODWHC

Sep 26, 2016

Wonderful service!! Everyone was very nice and helpful. I love my new Highlander and plan to be a Toyota customer for several years to come.

AA

Sep 23, 2016

Robert Castle helped my husband and me in per chasing a 2016 Toyota Highlander. He was very pleasant, caring and most helpful. There was no pressure.

RITAWOODALL11

Sep 19, 2016

Taylor Moore was very very helpful. He was very kind and didn't pressure us at all. I was just impressed with the facility and how nice people were there... Everywhere you looked people were smiling and just trying to be helpful in any way possible. Scott Smith was a great finance manager. He was very understanding and wanted to work with us to get us the best warranty that fit our vehicle. Toyota of Rockwall has two great employees!!!

TXBORDCOLLIES

Sep 1, 2016

Good people, honest and will put great effort out to help you. The facility is clean, beautiful and family friendly. A true insight on a company is how they handle a problem Toyota of Rockwell keeps their word and follows through with what they tell you. I will not go anywhere else to purchase or service for my car.

davidhill2016

Aug 31, 2016

I have always been happy to do business Toyota of Rockwall.Dale Calhoun is the best and I will be glad to recommend hi to my friends and family

DAVIDANDJANIE

Aug 30, 2016

This is the third time we have purchased a new vehicle from Toyota of rockwall.the customer service of everyone There is great .we will continue to buy are vehicles from them.

Epekema

Aug 30, 2016

Leroy was fantastic. Times were flexible. Everyone was friendly. They were quick, washed and vacuumed my car and I was on my way. Highly recommend!

gadelgadoh

Aug 29, 2016

Nice place for buy a Car. The service have been excellent in my two purchases. All staff has treated me so very welcoming and friendly. I am very satisfied

JIMMIE0

Aug 29, 2016

David and the rest of the staff did a great job getting me taken care of. I would recommend other to shop Toyota of Rockwall.

AMBERSUN99

Aug 29, 2016

Came in to trade out of a car I hated and also paid too much for. I was greeted by James who took very good care of me. Right from the start I felt comfortable and didn't feel like it was the same old car-buying experience. James took his time and was very thorough. He had my trade in appraised and offered different financing options for the vehicle I wanted. I was updated on the total process every step of the way and always knew what was happening next.Everyone was very friendly. James went out of his way to make me feel at ease and to help me buy a car I LOVE!

my50amp

Aug 29, 2016

I had my car serviced for regular maintenance and noticed my email was not typed into my service paperwork correctly [ when I saw it after I got home ]. After all the unusual rain we have had for the month of August 2016, my low tire light came on at a later date. It was then that I remembered to have one of the service advisers update my email because I truly enjoy the all the personnel that Toyota of Rockwall has in the service department. The showroom floor is always interesting to browse and the fresh complementary fruit snacks are a welcome way to invite folks waiting to get minor adjustments done. I thank Leroy Alvarez for helping me in the service drive when my car needed to have the the regular service done earlier this month.

GUTZ.2398

Aug 28, 2016

I took my Camry in to have it checked because it is having an issue starting up intermittently. I explained the issue to the service advisor and she immediately stated it was the battery. I was notified the car would not start due to "corroded power cable" and the spark plugs needed replacing. The service technician also stated the power steering fluid was sludgy, and the transmission fluid needed exchanging. After spending 950.00 the car still has an issue with not wanting to start up when ignition is cranked. I asked for parts that were replaced and was given the cable clamp and spark plugs. I was told the power cable was corroded and needing replacement, but in fact the post simply had build up which could have been removed with a wire brush. I took the car back and after waiting for 20 minutes for a service advisor, I explained to them in detail of the ongoing issue. After and hour or so, I received a call stating the technician cannot find any problems. I asked for them to check the starter, but they stated they have no way of checking the starter. On a separate note, I have always taken my car in for oil changes and tire rotations. I questioned whether the tires get rotated so I took a paint pen and marked the front tires to verify if they would be changed to the back. After paying 20.00 for a tire rotation, I noticed only one side of the car was rotated! After explaining to the service advisor I was told the one side didn't get rotated because the lug nuts were stripped. So instead of correcting the issue, it was easier for the technician just to not mess with it. But I was charged full price of a tire rotation.

jacob5

Aug 28, 2016

Easy going place...no tricks or games. Bought a car and was in and out. James, my salesman, was very helpful and efficient. He kept me updated on every step of the process. Great experience!

ANTHONY.LEBLANC88

Aug 28, 2016

My service at Toyato Rockwall very professional, very honest. My Service rep C Little is very customer oriented very professional, I would send my mother to her, and feel very good. Thanks Toyato of rockwall

CHREEVE

Aug 28, 2016

I have always given very positive reviews. I took my Rav 4 in due to noise/squeeling brakes. I was told I need front and rear brakes. When I picked up the car after brake service, I noticed a thumping noise each time I applied the brakes to stop. I took it back in the next day and was told that the rotars had to be resurfaced some more to stop this noise. The car should have been given a test run before completing the original service so that I did not have to take the car in a second time which was inconvenient. They did make it noise free now and I am happy about that. I will continue to use this service dept.

BABYALEXMOM

Aug 28, 2016

I went in three days after my first 5000 mile check up. A sound like dragging metal had happened twice. The last time it happened right before I brought my car back to the dealer. It stopped when I drove the car in reverse. So - the problem was a metal dragging sound of something that had shifted - but after driving in reverse the sound stopped. I was told that what I had was a damaged right rear tire and I needed a new one. It could be ordered for the next day. Since I was on my way out of town I took the car instead to Discount Tire to buy the tire then instead of waiting a day. At Discount Tire they looked at the tire and told me there was a surface scrape - but it would fix itself as a drive and I absolutely do not need a new tire. My tire is fine. This is a disappointment to me. The car has not made the metal dragging sound again and I drove to New Mexico and back - so maybe they adjusted whatever it was while they were checking the car. I just paid $31,000 for a new car and also bought the extended warranty. This was in hopes that your dealership would have my back, fix things that break and help me since I am not a mechanic. I want to trust my dealership.This trying to sell me a replacement for a perfectly good tire after only 5000 miles to fix a metal dragging sound was wrong to do. It shows a lack of integrity. Selling people parts that they don't need is wrong. Replacing a tire also does not fix a metal dragging sound. Leroy was nice. he just told me I needed a new tire which I did not need.

ddarden

Aug 27, 2016

Contacted service department at 500PM to set an appointment for oil change at 600PM and when I got there I was told oil was not in stock and had to be ordered and oil arrived after 700PM the assistant manager apologized and tells me to call her directly to order oil but I told her I called service department so wouldn't they make sure it's in stock before having me come out there or order while im on my way there she says the front desk employees wouldn't know anything about that so I called the person who sets up the appointment in the service department and she says the opposite that she as in front desk person would make sure oil is available before setting an appointment I got two different stories, called the manager and left message 4 days from this survey and still waiting for call back

allencjr

Aug 27, 2016

The service went fine that day. I don't really have anything else to talk about. I can't believe the survey is required me to write a paragraph.

peggy.rosson

Aug 27, 2016

Everyone was very helpful and polite. Justin was able to drop me off at Costco and Elliott came and pick myself and my parents up at Costco and loaded and unloaded our purchases to our vehicle when we got to the dealership.

JMRTC9

Aug 27, 2016

Went to get oil and filter change and ask questions about how to get items of concern to work. The person we talked to was very informative about the veh. . She was able to answer all our questions. She was very kind to us. We appreciate people who do not make us feel dumb about the functions of our new vehicle.

lschultz700

Aug 27, 2016

My buying experience was a good one. It is a great facility and the staff is friendly, helpful without being pushy. The availability and variety of vehicles in stock was impressive. The deal was done quickly and with little back and forth. The price paid was well within what I was prepared for and I actually got more features than expected.

kirk5464

Aug 27, 2016

This is the third vehicle we've bought from this dealership since fall of 2014. They are competitively priced and dedicated to taking care of me.

MASAYANI

Aug 27, 2016

Excellent serviceFriendly and professional staff.All I do is drive to toyota of Rockwall and they take care of my truck.Once less thing I have to worry about...I've been visiting this location since 2010....And extremely satisfied with level of service and my truck runs great

DM Realtor

Aug 26, 2016

I came in for my scheduled maintenance. My service advisor Kyle got me in and out and I love the care they give my Tacoma.

texmexfamily

Aug 26, 2016

I was on my way out of town for business. Discovered that I had a screw in my tire and it was unrepairable!!! Went to the nearest tire store and they did not have a replacement in stock and would not have one until the next morning. I called Eric at Toyota of Rockwall. He checked, confirmed you had a replacement tire in stock, set up an appointment, told me to come on over and was ready and waiting for me when I arrived! Thanks for taking care of it for me.....

Wow75474

Aug 26, 2016

Great place excellent service good people to work with. The best thing about this one is the friendly people. Willing to listen and understand what your saying.

GCCMJC

Aug 26, 2016

Friendly and knowledgeable service personnel. Diagnosed my problem and repaired such in a very timely manner. The waiting room is very comfortable and coffee and drinks were available to help ease the time you have to wait.

racgartx

Aug 26, 2016

I entered the dealership as the satisfied owner of a Toyota Avalon but unsure of the model I wanted to replace it. Craig Rogers worked with us showing the Avalon, RAV 4, Camry and 4 Runner. I wanted an off-road capability. At my request, Craig arranged a test drive in a used 4 Runner to determine mature ride and handling. Following this demonstration I knew what I wanted however; availability of the 4WD version, in my price range, is low. George Lawton looked for local availability with no success. We established a target price range, the value of my vehicle, and I left the dealership with the promise George would search for a unit. My understanding is the dealership found a unit in-route to Houston and arranged to divert it for me.Both Craig and George were helpful, candid and professional. I feel both genuinely attempted to meet my needs.

LISAPRIMEAUX

Aug 26, 2016

I have been getting my car serviced at this location for years with no problems at all. The staff is so helpful - they're amazing.

Ellee27

Aug 26, 2016

I've been buying my own cars cars for more than 40 years and, hands down, this is the best dealership I've ever used! From sales to management to finance, these guys go 'the extra miles' to make your experience great. From the moment you walk into their beautiful showroom, you are made to feel welcome and a valued customer. The extra services offered with the purchase are just icing on the cake. Highly recommend!

lindsaymitchell

Aug 26, 2016

I am thrilled to say Chris Abshire got me out of this vehicle and in a brand new Highlander. He worked hard for me and my business. I will continue to send him referrals.

brandonutley

Aug 26, 2016

Best car salesman I ever had. Friendly, knowledgeable, and patient. Drove several different vehicles before choosing. Also very quick to get me out once I decided. Will recommend!

VIRGINIALOPEZ5

Aug 26, 2016

The customer service there is beyond helpful. I couldn't be any more happier with my vehicle. Everyone is extremely nice! I give them more than a 5 stars if I could I could rate them 100

DEP3137

Aug 26, 2016

Look no further than Rockwall Toyota!! Special thanks to Sales Rep Chad Jones and Carmelo Adorno they were extremely courteous, knowledgable and helped me with the process.

rogersrw99

Aug 26, 2016

Always easy, always helpful staff, this is my second vehicle with T of Rockwall and I have never had a bad experience with them. I am a customer for life.

JAMES.NEELEY

Aug 26, 2016

Had a good experience and the work was done in a timely matter. David Robertson was a nice man and was thorough in his review of my Camry.

MIKE.DAVIS0118

Aug 26, 2016

I appreciated the courtesy of the salesman, Wade Skurlock. No pressure, informative and patient. There were plenty of vehicles to choose from and we looked a lot

DEMONTEIRO

Aug 26, 2016

Kyle was professional and patient when I had to bring my vehicle back twice due to the tire light kept re-appeared after the first service.I recommend the Service Dept at this Dealership!Thank you:)

JINAJAJA

Aug 26, 2016

My review of the overall situation was that everything went so smooth. I thought I would be there a lot longer. But it ended up being a short time and for that I was extremely greatful. I would truly recommend a friend and would definitely refer them to MATT.

kgilmer

Aug 26, 2016

Have been trying for 2 weeks for Brent in finance to confirm to us that he is cancelling all extra warranties in original contract, per his conversation with Kent on 8/8/16. Have left numerous messages, with no return call. This needs to happen asap. Brent said he would contact the financing bank, but bank has not received anything.

beckysp8

Aug 26, 2016

I could not get the low tire pressure light to go off even though there was enough air in the tires, so I stopped by without an appointment. They got me in, said it would be an hour and 20 minutes. They found the problem, fixed it, washed the car and had me on my way in just over an hour!

sammy.crockett

Aug 26, 2016

David Robinson helped me in service and did a great job, Dale Calhoun sold me a new car and also did a great job eveen your finance man was very helpful

hruss2

Aug 26, 2016

Dropped car off, went back in the time they said it would be ready Taken care of in a timely manner., plus they wash your car

WarriorDad

Aug 26, 2016

I purchased 2 vehicles from this dealership, the first of which was great. Taylor was a good salesperson and treated myself and my wife very honestly. The negotiation with Corey was a negotiation but he worked with me to get my family out of a lease and into a purchase. We drove away happy. On my second purchase, I contacted Taylor and he had everything ready for me to go and look at the vehicle. This time Corey greeted me with "You know what time it is, big fella. You and me, its about to go down." Corey made a claim that after our first car deal, I told Taylor that "I would've taken the first offer" which would've meant that I got one over on Corey. He carried these feelings into the negotiation to the point where I left the building and buckled my kids into our car to drive home, because Corey was being rude to me. Taylor ended up giving me a call, working out the negotiation behind closed doors and passed me along to Brent (new hire in Finance) and Brent was awesome. This time, even though Brent was awesome, I drove away angry. I don't understand why I was treated the way I was on my second time into the dealership in less than 2 weeks. I never made the claim to my sales guy, that Corey claims Taylor told him. This one was difficult for me to take because it was a personal attack against me, in front of my 2 toddler boys (sitting with me at the desk across from Corey.) I wouldn't recommend this place. They didn't leave me feeling comfortable when I drove away.

LARRYDAVIDMCKINNEY

Aug 26, 2016

I had a 2006 Prius with 170,000 miles and my service tech Carl David met with me and advised me that there were several very serious problems and the cost of repair was very expensive and he stated car was not safe. He referred me to a pre-owned Sales person named Dale Calhoun. Dale was extremely helpful and not judgemental and no pressure. I found a vehicle and we agreed on a price and I was extremely pleased with the safety concern of my service tech Carl David and also very pleased with my sales rep Dale Calhoun; I would highly recommend them both

JLEVI

Aug 26, 2016

Very happy with the new equipment lease. Chris Abshire took the time to make sure we were fully satisfied. I highly recommend him. As well as service department - very helpful folks.

Mari1H

Aug 25, 2016

We have made our 5th Toyota purchase and our salesman Robert Castle is such a pleasure to work with. He always covers everything, what we need, what we don't need. We have been very pleased with his service, his gentle manner. This dealership is clean, courteous and helpful. i think it is a great touch to have free cookies, water and coffee. I love doing a little jewelry shopping every time I am there.

dabshire

Aug 11, 2016

clean and nice dealership was plesently suprised by the car buying experience. it was like buy a car from my brother. bottle water would be nice to offer in the summer time.

Araujo2

Aug 10, 2016

They are the best!!great with customers! Know what the customer wants and helps in any way possible....Just a amazing atmosphere and love how they are all great with customers....by just saying hello and always on top of it!!!! Best place to buy a car...and not feel pressured...into buying something you don't want. Ask for james and scott!!!! I never would of done business with anyone else....James is the man!!! Can ask anything get the answer I needed and is on top of his A game!!! I can promise you that!!!will be back because of him!!!! Scott gets you in out!!! Fast and easy..!

antoniokings4

Aug 8, 2016

the overall review of the purchase of the two 2016 toyota corollas is average...one of the vehicles had a chip,I was denied windshield replacement,second vehicle had stained or dirty back seats which should have been cleaned when the vehicle was detailed and not require another visit to the dealership,and lastly finance was a nightmare persistent,insistent that we purchase warranties...would not take NO for an answer!

Kingcar1

Aug 5, 2016

We worked with Robert Castle. He was very pleasant and helped us find a great used car for my wife. This has truly been the most worry-free car purchase I have ever made.I will be back to replace my truck in a few years!The atmosphere inside is peaceful and the waiting areas are comfortable and accommodating.

Paul and Laura

Aug 2, 2016

We took our 2008 Highlander to Toyota of Rockwall on June 18 to have them check the AC which was not cooling adequately. They called us a couple of hours later to say we needed a new AC compressor, we had a radiator leak, and that we needed front brakes. We OK'd doing all of this work. We leave in a rental car thinking we'll have our car back in a couple of days. WRONG. Took SIX WEEKS to get the AC compressor. But that's not the worst part. Not even close. They call us on July 28 to say our car is repaired and ready to go. Fantastic, we think. We pick up the car on July 30 around 3:00 p.m.. My husband regularly inspects our car and knows every single ding it has. We pull our car out of the service drive and park in the Toyota of Rockwall lot to inspect the car only to find damage to the paint on the back bumper on the driver's side that WAS NOT there previously. Needless to say, we are beyond furious. We go back to the service department and our service advisor and his manager, Chad, come out to look at our car. Chad looks at the damage and says, "that wasn't part of the damage." Ummmm......WHAT DAMAGE???? Just so happens that the folks at Toyota of Rockwall enjoy grilling. And they just so happen to store their grill (apparently on wheels and unsecured) in the same lot with their customers' cars awaiting repair. Well, says Chad, a storm came through and hurtled the grill through the lot and damaged four cars, ours being one of them. Obviously, we have some choice words about this and demand that it be fixed at Toyota of Rockwall's expense. His response? He shrugs and says, "Stuff happens. It's been fixed. We thought we notified you." EXCUSE ME?????? Not only were we NOT notified that our car had been damaged, these guys sent our car to lord only knows who WITHOUT OUR KNOWLEDGE OR CONSENT to touch up the damaged paint. After we insist that the situation be rectified, Chad (halfheartedly, at best) says he will make it right. He claims that he will have our service advisor make arrangements to repair the damage and we leave the dealership to go to Costco, which is next door.We finish shopping at Costco and come out to load our car. This is when the complete extent of the damage and botched paint touch up job become very apparent. In the right light and at the right angle, you can see just how HORRIBLE the touch up job is. Dings and dents are clearly visible, and the touch up paint texture is uneven and not matched to the paint on our car. Our car has a white, pearl finish paint. The touch up was done with white, non-pearlized paint. To put it mildly, a small child with a paint by numbers set could have done a better job. So it's now around 5:00 p.m. on July 30. Even more livid after seeing how bad the damage and attempted repair are, we return to the dealership and demand to speak with the general manager. Conveniently, he's not there. So they send out another manager, Kyle. We tell Kyle the entire story and invite him to look at the damage. He looks at it and tells us that he will immediately call the service manager, Don Maddran, to let him know what has happened and that Don will call us right away. And then to add insult to injury, we received two automated e-mails from Toyota of Rockwall thanking us for our business and inviting us to complete a "short" survey. That survey consisted of one question: "Were you satisfied?" The answer to that would be a resounding NO, which is exactly how I answered. Upon completing the survey, I'm greeted with a message that says "Your total satisfaction is very important to us. A Service Representative will be calling you shortly to resolve your concern." Yeah, right. Seriously?? You damage our car, don't notify us of the damage, send it to an unknown person without our knowledge or consent to "repair," then have the audacity to act like it's no big deal and cannot comprehend why we are furious?And now, on top of everything else (as if that's not enough), it looks like there may be an issue with our brakes. There is a knocking sound coming from somewhere under the car upon initial application of the brakes. BEWARE this dealership. Your car will be in far worse condition when you pick it up than it was when you dropped it off. UPDATE (11/8/2016):Management at Toyota of Rockwall ultimately agreed to (and did) reimburse us for repair of the $2,900.00 worth of body damage to our 2008 Highlander, car rental during the time our car was in for repair, and the almost $500 spent to correct the thumping sound coming from our brakes. Best outcome possible under the circumstances.

gadelgadoh

Jul 31, 2016

I am a costumer who recently came to the US. In spite of in my country I had a good credit record,here in the US is difficult for get a loan. Thanks to this dealer for give me the Chance of get my new car and also help me tu build my credit score

kuba.marecek

Jul 31, 2016

Robert Castle was great! No pressure, very professional, and very efficient process. We were very impressed with Toyota of Rockwall and highly recommend them to anyone interested in purchasing a new or used vehicle.

Steve80

Jul 31, 2016

I have been buying cars for awhile now and my experience with Toyota of Rockwall is by far the best. The sales team of Jonathen and Corey far exceeded my expectations. No pressure sales; very professional; super efficient process from start to finish and they made me a fantastic deal on a 2016 Avalon. Go experience Toyota of Rockwall for yourself. You will not be disappointed.

RONNIEDMCHAN

Jul 28, 2016

Dave and all the other folks were spectacular. Dave's coordinating the appointment and his assistance during the visit was greatly appreciated. It has been very, very pleasant going to Toyota of Rockwall because of the sincerity and friendliness everyone demonstrates. Thanks.

R Demary

Jul 28, 2016

My husband, Dana, and I were looking for a car for our daughter, Danielle and having known Robert Castle from a Toyota dealership in McKinney, we wanted the absolute best in customer service and definitely got it. Robert found the perfect car for Danielle and really worked to get the price we were seeking. We met the General Manager, Charles Pankey, who just like Robert, welcomed us as if he had known us for years. In fact, everyone we met were gracious and very friendly.Dana and I were very impressed with Toyota of Rockwall and highly recommend them to anyone interested in purchasing a new or used vehicle.

tjb1121

Jul 26, 2016

Justin Hogue always does a great job of making me feel comfortable and getting my car taken care of in a timely manner. Justin isn't pushy but keeps me informed on what needs to be done at this appointment.

MIGUELHENAO

Jul 25, 2016

My car request service and I went for it with you. It was already done on time and the car is working as it has to do. Thanks.

James.bardin

Jul 25, 2016

Matt Brennan went above the job to make sure I found a truck I could afford, and liked.I had been in contact with him for a few weeks, and when we found one in my price range we made it happen.Thanks Matt.

ct1564

Jul 25, 2016

Arrived around 7:15a.m for my service. Was met immediately by David Robertson, who directed me to the comfortable waiting area with a choose your flavor coffee machine and a bowl of fruit. Easily acquired wifi always helps! My car was ready in about 45 minutes, which included a wash and interior wipe down. *****

HEATHJACKSON621

Jul 25, 2016

Our salesman Matt was great. He was very friendly. They gave us a great deal on a new car for my daughter. I will definitely shop there for my next car.

PMAMBO

Jul 25, 2016

Very nice people, professional and good services!! I brought my car the evening and get it back ready the next morning, and ready to go..

MARKPEPPLER

Jul 25, 2016

Came in for oil change, no appointment, was greeted right away. Asked how long it would take, was told a little over an hour. Which was exactly what happened. Waited in wait area, when car was done I noticed it was washed too!

JOSHMJUNE92

Jul 25, 2016

Service was excellent, everyone was extremely friendly and the service done on the car was perfect. The oil change was a little expensive for synthetic, but the service quality was absolutely worth it

STEW.FRANKLIN13

Jul 25, 2016

Took us right in, diagnosed the issue, and remedied the problem. Kyle ordered our part and had it sent in overnight. We came back and we're done in 30 minutes.

CASSELLMINDY

Jul 25, 2016

I only trust Norman Oliver to do my oil changes. He is top notch and always takes great care of me without trying to convince me that I need to purchase things that I don't really need.

LovesCoffee

Jul 23, 2016

First, the good. The waiting area is by far the nicest Toyota service area I have visited. The people are all friendly and the service estimates have all been accurate. My service manager is actually a nice guy.The bad. I was fortunate in the past to have a service manager who actually knew me and my cars. I could just tell him to do what he would do to his own cars. He gave me very helpful advice as to when to do (or not to do) extra fixes or to delay maintenance that, although Toyota recommended, could be safely delayed or skipped. He always had all coupons I needed and applied them to the job, relieving me of the pain of clipping and saving coupons to bring with me as I would frequently forget. I felt if something happened to me that I could send my wife to him for our service and she would not be taken advantage of. His team always did the job completely and correctly which meant I did not have to drive back a second time. Not anymore. What I have now is, at best, average service. Several times, parts have not been available or the repair needed repairing again so a second or third trip became more the norm than the exception.Case in point. I needed tire so I said "My tires need replacing so please do it". I fully expected that the tires I had on the car would be observed and that the same tires would magically appear on the car, balanced and ready to go. If for some reason my tires were out of production that I would be consulted before proceeding. Wrong, wrong, wrong. They decided without consulting me to put different tires on the car (same manufacture but different model). I noticed that the car had a new vibration when I drove it home. I brought it back for rebalancing but the vibration continued. Upon inspection I noticed that the tires were a different type. Asking my service manager, I was told that they no longer made the tires I wanted in my size. After more visits and replacement of a leaky tire, I resigned myself to vibration. After about a year, I did research and found that my original tire had been replaced with a new type (not what they put on my car). I called and griped such that they agreed to call Michelin and see what they could do. he result was that they agreed to replace my tires with the proper (ew model) tires "at cost". I agreed and they replaced the tires and presto - vibration gone. But wait, there's more. Upon looking at my tires I discovered that one of the tires was a different size and speed rating from the other three. AFter another 2 week wait, they finally managed to provide me with four tires (the correct tires), all of which were the same size and speed rating. And I discovered that I would have been able to buy the "at cost" tires on the internet and have them delivered for less than their "at cost" price. So in the long run, after over a year and paying $1300 total for tires that should have cost $800 I finally have four matching, smooth Michelin tires on my car. I also have a couple of service stories I could tell, but my fingers are tired. Caveat emptor.A last tidbit. They will actually call you after your visits to see how things went. The caller actually wants to know how it could have been better. That is, unless you actually had a problem. At which point they can't wait to get off the phone.

jmacker

Jul 18, 2016

I have bought a new vehicle every 2 to 3 years for 20 plus years. Also my step dad was a General Manager so I know all the BS that the sales try to do to the customer to weasel an extra dollar out of them. Chris was your usually I think I'm smarter than the customer let me pull these 30 year old tricks on this customer attitude. Well when he realized I had some knowledge under my belt his whole demeanor changed toward me. He was pretty much cursing me out and xxxx near did but caught himself. I will never buy anything from him or Toyota of Rockwall. Trust me do research on buying a car and I promise you Chris will be that "guy" that they warn you about.

zoila.gaitan10

Jul 17, 2016

Quick, efficient, and wonderful service. Friendly staff.. I loved the fact that I get free car wash!after the service! Nice and comfortable waiting room. Nothing more to say. Thanks

MELLAHTX

Jul 14, 2016

I love how welcome everyone is! My car ran smooth during my trip to San Antonio and back. Thank you for the US Flag too! Thanks!

stellaprochaska

Jul 13, 2016

Everything was very well done. I don't really like having to come up with 25 words to describe it. I bet more people would rate this survey if it did not require writing. But just in case someone reads this, let me say. It started like every other morning until I stepped into my truck and pushed the button to start it. Click, click, click , click. WHAT was this??? My brand new, less than 2 month old Tacoma wasn't starting!!! Oh what a cruel trick of fate. I had a new truck so I wouldn't have to worry about it breaking down, and now this! Alas, was I cursed? Am I alone destined to never have reliable transportation? Perhaps God was telling me I should walk? What to do, what to do? Will no one help me???? Aha! I will call Toyota of Rockwall! Maybe they can save me!! Hello, my truck won't start!! No, I didn't leave anything on that would drain the battery. What? Try jumping it? OK. Yes, that worked! But drat, after work, it was dead again! OH WOE IS ME... What to do. Bring it in to service! That's it!! Yes the wizards there can help me!! Some good samaritan jumped me and I fell at the feet of the good people of Toyota of Rockwall!! The coffee was great!!! The smell of fresh baked cookies wafted through the building. Maybe I will survive this horrible injustice after all! My service rep, Randy told me that some cells in my trucks battery were bad. It was replaced for free!! OH HAPPY DAY!!! The end.

HAYDENMOORE2222

Jul 13, 2016

I recently had the pleasure of purchasing my very first new car from Toyota of Rockwall. Not only am I extremely pleased with my new Corolla but I had the best experience with the knowledgeable salesman Taylor Moore. I would highly recommend Taylor Moore at Toyota of Rockwall to all of my family and friends for best hassle free deal around!

Bert & Cindy Canova

Jul 13, 2016

Yesterday, I was at a doctor appointment and noticed an elderly lady accompanied by a younger woman having a nice conversation while waiting to be called for a medical test. I thought what nice mother-daughter moment. When the elderly lady was called for her test, I struck up a conversation with the younger woman. I found out she was a volunteer who was taking the elderly woman to her doctor appointment and was going to take the lady to lunch after her appointment. Moreover, the Toyota of Rockwall Dealership sponsored the volunteer program because they believe strongly in giving back to the community. What a nice program! It made my day to know a business was doing such a nice thing for someone who needed a little help because they were unable to drive. It makes me happy I bought my last car, a Rav4, from that dealership.

miltonchester

Jul 12, 2016

I go often, and they are always friendly, the lounge is always clean. They also give me a free wash and vac every time. I highly recommend.

thecommongood

Jul 12, 2016

From start to finish, everything from making the appointment to payment and picking up the vehicle after service was handled, timely, smoothly, and professionally. I really appreciate Justin. He did a fantastic job of keeping me updated about the timeline and process as well. Would highly recommend Toyota of Rockwall for both the car buying AND car servicing experience. So far, I have been very pleased with them.

susan-tom

Jul 12, 2016

We purchased a new 2017 Toyota Camry on June 30th. Our experience was excellent to say the lease. We had purchased a 2014 Toyota Camry from Sales Rep Brian Dial and came to him for the new car because of a great experience we had with him. We discovered he had been promoted. He recommended Dale Calhoun as our new Sales Rep. The experience we had with Dale was also excellent. He answered our questions both before the sale and afterwards. He even went the extra mile in traveling to another dealership quickly to get the car we wanted. We would recommend both the dealership and the Sales Rep and Manager to those who might want to purchase a new or used car. One of the primary reasons we decided to use Rockwall Toyota was the excellent service department. Kyle Rust had already proven to us the quality of the dealership.

JLF_FISHER

Jul 10, 2016

We have recommended Toyota of Rockwall to all our family and friends. All the employees are friendly and very helpful. And the service is fast

EROMAS

Jul 9, 2016

I've been using Toyota of Rockwall's service department solely since I purchased my vehicle. Carl is the service adviser I've primarily used and he makes you feel like he's your best bud and that there are no other customers in the facility. I thought I only got this kind of treatment, but over the years have seen everyone who gets Carl getting the same. Don't get me wrong, all of the staff is beyond nice, but since I mostly deal with Carl I can attest to his honesty and professionalism. Carl serves as the best rep possible for Toyota as he makes me want to continue my relationship with the company by purchasing my next vehicle thru them because I know I will receive excellent care when/if I have to bring my car in for service. I don't have the desire to do this for a lot of other services I get from other institutions, but I make the attempt to contact the service manager every time I go in for service just to secure that management knows without a doubt I appreciate Carl and the staff in the service department. Whatever they are paying him, it should be increased. If you need service on your Toyota, Lexus, Scion or other vehicle, I'd suggest you utilize Toyota of Rockwall and ask for Carl.

jdodson1939

Jul 9, 2016

Everything went very Well from the time I drove in until I left. Casey was very friendly and polite. She was business like and the car was clean when I it was returned .

RONFRANKS

Jul 9, 2016

Excellent Experience!!! Toyota of Rockwall is different for the normal new car dealer. I was dreading the thought of purchasing a new car for I hate the NORMAL run-around and hassle that you normally receive from most dealers. We knew the car that we wanted and all we were really interested in was the availability of a Prius and the bottom price that they offered. With in 5 minutes they gave us a great price on the Prius and we were out the door with a new car in about an hour. No fuss, no hassle, just a great experience. Highly recommend Toyota of Rockwall. FYI -- We also have our Tundra serviced here.

KATKITHER

Jul 9, 2016

My experience was 5 Star. From the time I got there untill I left I was very well taken care of. My Service Advisor, Kasey, was informative and kept me updated on the progress of my car. I was very pleased with the work done.

Carguy

Jul 9, 2016

I showed up for my appointment but I was told the parts were sent back, I am still waiting for parts till today. I just wasted my day going to my appointment. Very nice employees but nothing gets done!

PAPCAROLESNEW1

Jul 8, 2016

Service great as always! I did not have an appointment but was in and out in an hour for my 25,000 mile check. Never a problem there! I love this dealership

asageg2002

Jul 8, 2016

Went to this dealership to purchaseat my 2016 toyota rav 4. There was no pressure from the sales man and the transaction went thru no problems and I am enjoying my new car.

BIRKETTCAROL

Jul 8, 2016

they always treat me great & have best deals!! the salesmen are very friendly and go out of the way to find exactly what im looking for and best price.

Cindy

Jul 8, 2016

Matt Brennan went above and beyond to find the car I was looking for...at a price I could afford. Couldn't have asked for a better friend! His supervisor Gabe, was very prompt at helping find a car, and Matt drove to another dealer to get it, so I could be in my new car sooner.

TONY8

Jul 8, 2016

Casey Little was friendly and took care of my trucks first oil change and fog light issue. She needs a raise. If only your sales staff was as professional as she was I would have purchased my tundra there.

CATMANDU_59

Jul 8, 2016

I brought my 2014 Avalon into your dealership yesterday to have the recall part on the cruise control fixed. When I found out it would take several hours to complete and I had appointments I needed to go to, Kyle found out I could get a loaner car under the warranty. When I gave the front desk my driver's license and insurance card, I was told that, unless I could purchase Collision and Comp for your vehicle, I could not have a loaner car. I called my agent who did not offer such coverage nor did he know what I was talking out.I have driven Lexus, Mercedes and Hondas for the past 40 years (my first Toyota) and in all of these years did this requirement ever even come up. Kyle called me yesterday afternoon and told me he was trying to get this problem resolved but I never heard back. I am not dissatisfied with Kyle at all, he was trying to get it resolved but evidently could not.The reason I bought my Toyota in Rockwall was because of the convenience of having a local dealership. I am very disappointed to learn this is how this dealership helps their clients...if I qualify for a loaner, I feel I should have been given one.Carleen Catt

JOHNCLY

Jul 8, 2016

Carl David was friendly and explained everything required. Service was prompt and problem was fixed under warranty. thanks for such great service! I would recommend toyota of rockwall to anyone.

GARY.OVERBY3

Jul 8, 2016

They did what they said they would do and in a timely manner. I was kept up to date as to what was happening and when to expect completion.

conaway_sue

Jul 8, 2016

Representative was friendly and very helpful. The service was performed quickly. In addition, the service team washed my car. The service was professional and complete.

darlaandtom

Jul 8, 2016

I was looking at a couple of vehicles when we went to Toyota of Rockwall. After looking at the Toyota Tacoma, our decision was easy. Chris Abshire worked with us to get the truck just like I wanted. When it came in, we were treated wonderfully. The purchase, the truck and the dealership have all been top drawer.

KalS

Jul 8, 2016

We had a terrific experience shopping for and purchasing a new to us car from Toyota of Rockwall. We went to see a specific vehicle and the salesperson we had an appointment with was prompt courteous and helpful. He did not try to "sell" us on this or any other vehicle, he let the car do the selling. There were no surprise charges, and Chris was thoroughly professional throughout the process.

CUDIADT

Jul 8, 2016

Great folks with service in mind. Was in and out quickly and they even washed the car. I will continue to use Toyota of Rockwall for all of my service and maintenance needs.

GBUNCH76

Jul 8, 2016

I had my 2009 Corolla's 80,000 mile service completed, new tires mounted, brake system flushed and serviced and an axle boot replaced. The vehicle drives and rides like new, now. I was considering selling the car as I drive it less than 5,000 miles a year, but think I'll keep it now.

ogb1215

Jul 8, 2016

called on the phone regarding getting a car for my daughter, was asked to come, set time. Came in, met with Jason, he was so WONDERFUL, within 2 hrs, we were out with a BRAND NEW CAR for my Daughter.

gilbert.dyer

Jul 8, 2016

My first impression was very clean and organized. I arrived early and they got me in right away. The Service Writer went over everything I need and I fully understood what was going to take place. Toyota of Rockwall makes you very comfortable while you wait and the wait was not long. My car was returned to me well within the time frame given and cleaner than when I went in.Thank you Toyota of Rockwall for a great dealer experience!

jreeves0

Jul 8, 2016

This is the second vehicle I have purchased from Toyota of Rockwall. I was treatedwith kindness and professionalism. I love this dealership. I will never use another dealership.

nanny2daniel

Jul 8, 2016

They even repaired a chip on my windshield wile I waited!!!I'll be so glad when all the construction is over with!!!Wouldn't take my Toyota anywhere else!!!

TAZ51

Jul 8, 2016

The overall experience is great from the greeting to the mechanic Josh Perkins great work on my car the service manager Carl David taking care of me and last the car wash it was all the bestThanks Toyota of Rockwall

MOLLOMY

Jul 8, 2016

I've purchased 3 vehicles from this dealer. I've also referred my sister, who is currently leasing from here as well. The staff is cheerful and attentive. Service department is top notch.

JCJEFFRESS

Jul 8, 2016

Justin and leroy are the best service i have ever come accross, they were friendly and eager to please. My car was taken care of in a jiffy, and my tire aint flat no more.

mrcastilleja73

Jul 8, 2016

Quick and easy. Our salesman was very helpful and patient. Not like other dealers. Easy going experience! No pressure....more of a consultation. Thanks James!

RM

Jun 26, 2016

My father and I were looking to lease a car for my mother. I called the dealership to see if my father qualified for the special lease incentive. I gave Jessica my father's information she ran his credit and told me he did qualified for the special lease deal of $239 per month and $1,999 down. I went to the dealership to look through the color options that were available. After I picked the color, we all sat down to work out the numbers. Which I was hoping would be $239 per month and $1,999 down. Finance manager told me it would be $289 per month and $3,850 down (down payment included the sale tax, etc which was fine), but the monthly payment of $289 wasn't. They told me that I didn't qualify for the $239 a month. Why would they tell me over the phone that I did qualify for the lease special after they ran my credit but when I get to the dealership that I didn't? Bad business practices to get customers into the door?

wally

Jun 12, 2016

I live an hour away. I have brought my mother and brother in law to buy Toyota's. The excellent quality of the product and the excellent service keep me coming back. My Camry now has 100K and Mom's has 25k and no problems. My brother in laws is brand new.

ANW114

Jun 10, 2016

The service center fit into their schedule a request for maintenance check and oil change after a road trip. Although a walk-in, the process was performed in a courteous manner. They even took time to explain the checks being performed and benefits of having purchased the vehicle from this location. I definitely felt valued as a consumer.

ROBERTSCHLEIFER42

Jun 9, 2016

An indicator on the dash indicated that one or several tires had loss some pressure although they all looked fine to me. However, took it to Toyota of Rockwall and within minutes it was determined that there was a nail in one of the tires. They fixed in a matter of minutes, didn't even have the to finish a cup of coffee and we were back one the road.

KLANG10

Jun 9, 2016

Toyota of Rockwall is excellent. I drive an hour out of my way to get my service done at Rockwall.Kyle always get my SUV taken care of in a timely manner, goes over all the paper work and gets me on my way. Love this dealership.

JDJURY

Jun 9, 2016

Tpyota of Rockwall is always a pleasant experience. The service department is attentive and thorough. While I;m waiting, I take advantage of the excellent coffee machine and the cookies that are available for their customers to enjoy. The staff is friendly and always ready to help or answer questions.I especially appreciate David Robertson in the Service Department. He makes me feel that my Corolla is in good hands. I also love the free car washes as I drive away in an exceptionally clean car.

MASPEARS

Jun 9, 2016

Great service representative, very timely service, great surroundings to wait in while the car is being serviced. I will use Toyota of Plano in the future.

KMH1951

Jun 9, 2016

Toyota of Rockwall service is excelkent so Continue to go there w my 2nd Toyota. The are thorough telling me what should be done ahead of time; the wait is appropriate for the work; the waiting facilities are so comfortable. I llam treated w respect, which does not always happen when you are 64 yrs old. I strongly recommend the service dept.

NLEWIS184

Jun 9, 2016

Every time I have service done on my vehicle I pull into the drive and immediately have an employee open my door and ask me who I am here to see even though my service adviser is already making his way towards me (Eric Griego) If I need a speedy service or if i have time to wait the employees at Toyota of Rockwall always make sure I am well taken care of!

Sachinbiradar

Jun 9, 2016

Toyota always sticks to high standards when it comes to services. They are transparent in their dealings and never push for unnecessary services and their price are comparable to better than other service centers.

REPORTERNURSE

Jun 9, 2016

I don't understand why, whenever I drive in to the bay for service, the attendants, with the exception of David Robertson and Gaylan, always go to the car Behind me! It's as if I'm invisible; not very professional!David, however, is always very attentive, he even opens the door for me; now that's service.I purchased my car from Toyota, so I'll continue to go there for service. However, I would like to be treated with the same respect and courtesy that the 'other' customers are given.

gatwell007

Jun 9, 2016

Brought my escape in for its oil change. The next day I notice the under shield infer the front of the car is almost touching the ground. I jack up the car and notice 3 bolts missing that hold it up to the car. Is it that hard to do your job now days?

ANITA_WILKERSON2011

Jun 9, 2016

Love to have my car serviced at this location. David is very friendly and super customer service oriented. I've only had great service in Rockwall.

mvanripe

Jun 9, 2016

I took my vehicle into Rockwall Toyota (a Toyota 4Runner) for the front end alignment to be looked at as it was pulling to the right. They got it and as it turned out it was off. They adjusted it and now the vehicle works great. They also provided a wash and it was down well.

TWOHARPER2

Jun 6, 2016

I went in to have body molding put on. And some plastic molding around doors repaired. They pulled car up for me to pick up plastic trim was hanging off door. Look like a two year old repaired it. I can go on and on about your bad service. I will drive out of my way to get car serviced at another dealer ship.

LOVEBUG0454

Jun 4, 2016

Everyone we worked with was wonderful. Could not have asked for a better experience in buying our new truck .James Gammaro our salesman was awesome just keep up the great work!

stellaprochaska

May 31, 2016

We had a wonderful experience buying our truck at Toyota of Rockwall. Danny Mendez was a very likable salesman who worked very hard for us. He was very knowledgeable about the product and I must say, quite the salesman , as he was able to sell a burnt orange truck to a very committed Aggie! We will definitely return for future auto purchases.

dfaires

May 30, 2016

What a great dealership, excellent customer service. Anthony and Robert did a great job getting my new Tundra all set up for me. Scott was great in the sales office as well.

grayrags

May 29, 2016

Great job! Fast getting all my paperwork done and easier than I thought. No pressure...showed me what I wanted and answered all my questions.

BobbyH

May 28, 2016

I bought my first used car ever -- a certified pre-owned 2014 Prius. Looks brand new inside and out. The team there helped navigate me through this new experience -- and I'd do it again! The salesman patiently answered all my questions, both before and after purchasing the vehicle.

mbfuller77

May 28, 2016

It's all about the deal and the sales person and Toyota of Rockwall and wade skurlock made buying my new tundra by far one of the easiest and best experiences yet. Scott Smith in the finance department was great too.

torn126

May 27, 2016

I received a bid from three different Toyota dealer's and Toyota of Rockwall worked hard to get the best price possible over the phone. When I went to complete the deal and pick up my new vehicle, they didn't try and sell me anything additional or have any hidden costs. I will remain a Toyota of Rockwall customer based on this experience!

KSNSJSNS

May 27, 2016

Always have a great experience. Friendly people, Great staff and knowledge, and the facility is clean and comfortable. I truly trust this dealership with my vehicle

THOMJKIR

May 27, 2016

Service was smooth & efficient from beginning to end. Met quickly and had all service notes taken care of. Wait time was short. Service rep very personable.

gaboecker

May 26, 2016

Keep up the good work in your service dept.they did a great job I give them all a 10 plus thank ya all. Gary Boecker

kac1958

May 26, 2016

The quality of salesmanship and efficiency in handling the purchase of our new 4Runner was exceptional.I would highly recommend this dealership for anyone in the DFW or East Texas area.

cerri02

May 26, 2016

Every time I take my car to get serviced I receive nothing but the best customer service from Justin Hogue. He always does the "Plus One" to insure I am satisfied with the service received.

CHARLOTTES68

May 26, 2016

I enjoy the people of Toyota of Rockwall.They are efficient, friendly, and knowledgeable.Easy to talk to and always answer all my questions.Great place to get service done.

davidhill2016

May 26, 2016

Both Dale and Brett were pros and I got what I wanted.the Rockwall dealership is where I choose to have all of my cars serviced I'm in and out on Saturdays.

VIDAJY

May 25, 2016

Great service. Short wait. No problems. Came in. Service guy came up fast. After complete, I was asked if I wanted to schedule next service.

dannysimmons52

May 25, 2016

it was good they made me fell welcome they tuck care of my needs they work with me they went out of there way to get me the truck I wanted

Hal

May 25, 2016

I have used Toyota of Rockwall 3-4 times. Each time they have been upfront with estimates, have never tried to pressure more services and have been fairly timely.

sgilmore4406

May 25, 2016

I worked with Jason Kirksey on this transaction. He was a pleasure to work with and gave me more than I expected. As long as the service is as good as the sales experience I'll keep buying from Toyota of Rockwall.Danny Rawls is the Sales Manager and was a hoot to work with. Scott Smith was the Finance Manager and helped me get the financing I wanted and protection for my investment. We've had the Sienna Van for almost a month now and it's the best van/car that I've ever owned.Just Perfect in every way.

GJOHNS2016

May 25, 2016

I was told to change my first review by the management at Rockwall Toyota I don't have anything else to say but I won't be back I'll go somewhere else for now on.

ANNIECACTX

May 25, 2016

Rockwall Toyota is great place to do business, and Kyle Rust was the best! I'll be back for each service check from her on out.

AVENDANOFRANK

May 25, 2016

I Walked in for an oil change and 35 minutes later it was over, great Job and service. Very comfortable all around. Great job. Recommend to all

NIENAKING

May 25, 2016

I always take my car to the dealership for service. They are courteous and swift. I usually only wait about 30 minutes. And, they wash my car.

kevin.chilcoat

May 25, 2016

Dan Landrum took good care of my vehicle, and provided wheel locks at no cost. I believe they should have been installed before we took delivery.

Toyotalover

May 25, 2016

This dealership has a proven track record-- this is my 5th vehicle purchase from this dealership. They have made car purchases less traumatic and less painful.

debgregory

May 25, 2016

Toyota of Rockwall has always been fast, friendly, courteous and addressed all of my service needs. I've been a customer since 2011. Having the dealership so close to home is great!

thomjoncd

May 25, 2016

Had a tri-fold cover put on my 2016 Toyota TSS off road tundra. Looks Great and very pleased with the amount of time I had to wait.

STACY_MEDLIN98

May 25, 2016

I always enjoy getting to go to Toyota, and getting to do my own thing and not have to worry about my stuff in my pick up being taken.

layne.horst

May 25, 2016

Such an easy experience from making an appt to Getting in and out in a flash! Top notch experience and would definitely recommend! I will be back!

tglass

May 25, 2016

Toyota of Rockwall is above and beyond any dealership I've ever been to. This is my 5th Toyota to own, all from different dealerships as I've moved. Toyota of Rockwall went above and beyond to make me feel welcome, to work out the best deal on the vehicle, and provide the best possible service. I cannot say enough about how wonderful this dealership is!

Perseph78

May 13, 2016

After car shopping for 2 weeks unsure of what 3rd row vehicle to buy, I pulled into Toyota Rockwall to test drive a 4Runner, never having owned nor driven prior, while dreading every minute of it. Despite my skepticism I was welcomed with open arms minus the act of eager car salesman. Chris A. allowed me to drive vehicle, quickly appraised my trade and was upfront and honest-which almost never happens at a dealership. I was offered a generous amount for my trade and although the car I desired was not in stock they found it anyway and Promptly! Sales, management and finance we're excellent! Not only did they find my car and give me a great price on it and my trade they turned a dreaded event of negotiations and games into a delightful experience! Highly recommend!

Joseph Messer

May 4, 2016

From the moment we came in to look for a new car for my wife Robert & Jake went out of their way to get us what we wanted at a price we could afford.

CRFTVL

May 3, 2016

Great and fast service., Jonathan and staff kept me informed of service to performm and approximate wait time. They had me in and in less than an hour. Very good. Thank you.

Sarahs04

May 2, 2016

Honestly, I don't write a whole lot of reviews, but I cannot pass up an opportunity to brag on the sales staff at this dealership. They were not pushy and worked with me until I got the car I wanted. Sound easy? Ummm, no, I'm not an easy person to deal w. They had to have the best 4Runner at the best deal. They did! Please do yourself a favor. If you don't start at this dealership, at least call them to beat the deal you've found. I bet they do. Johnathan Derosier is one of the nicest reps I've ever met, and he will go to bat for you! Good luck!!!

MHUBIRI

May 2, 2016

As always, we received excellent service. No matter which one of our cards we bring in for service, we always try to have Justin Hogue assist us. Even our granddaughter said she felt better having Justin help her. So, even though she doesn't have a Toyota, she now prefers to bring her Nissan to Toyota of Rockwall.

firstchoiceexam

Apr 30, 2016

With a doubt the greatest experience I've had purchasing A new Vehicle, Mr. Taylor Moore, and the entire Team were all Excellent, Helpful and courteous, Thank you so much for your help and care and professionalism.

PJ.RUDY1

Apr 28, 2016

I have purchased two Tocoma and am ready for my third from Your dealership, Anthony is my salesman and he's awesome...and I always bring it. There for my service and only deal with Eric..he really goes out of his way to take care of what I need. I have even taken my Lexus in for tire issues and Eric was very nice a helped me right away...it's people like them that keep me coming back...I love my Toyota and I love my sales man and service man ..and I love your dealership ..Thank you for training your people on how to treat others..

tjogden

Apr 28, 2016

It took bringing the vehicle in 3 times to get it fixed. But once they had the right part it did not take very long to fix. Justin did a great job keeping us informed of what was going on.

KLANG10

Apr 28, 2016

Kyle always takes great care of me. Gets me in and out as quickly as possible and keeps me informed about all the details. Location is always clean and comfortable. Service has always been great.

acjust

Apr 28, 2016

I've purchased about 5 cars just in the last 7 years, but by far this was the fastest transaction that I've ever done. Usually, it's an all day affair spending almost the entire wheeling and dealing. I would shop at Toyota of Rockwall any day. The folks there were very nice and down to earth and the atmosphere at the facility was relaxing. The amenities at the site was phenomenal as was the chocolate chip cookies. But there is a downside to my experience, when we got to the finance guy there was one portion that I'm still having issues with. I am a retired disable Veteran and I only pay a fraction of what anyone else would pay for Tags and License. I was charged full price, the finance guy basically said that I would have to deal with the DMV and be one my way. I contacted the DMV and they basically told me that I would not be able to recoup my cost for the plates. Any other dealership that I had dealt with in the past has always taken care of that piece. The least they could have done was get me some NICE RUBBER floor mats for my troubles. Oh well it is what it is.

tylerberens

Apr 28, 2016

They didn't fix the warranty item (dimmer switch) and couldn't tell me if my oil was changed on pickup. Additionally, they forgot to call to say it was ready. When I got there, the paperwork was wrong on the service and no explanations for warranty work. The service advisor said the dimmer switch worked for them. This is odd as it hasn't worked since I bought it nor works now

VAVLERA

Apr 28, 2016

Whenever I bring my Toyota for a follow up on a recall, so far I' m very satisfied with their service. The crew that takes care of my needs are very courteous, the place is organized and clean and you can feel the warm greeting of any representative that works there. Good job going on, Toyota of Rockwall, keep up the good customer service work!!! ??

DHOLLEY195427

Apr 27, 2016

Service department has great Customer Service, Friendly, Helpful, and the work is excellent.They are also very knowledgeable and informative. I have been very please with my Toyota and will recommend the dealership to friends and family

SHERRIEG_RC

Apr 27, 2016

This dealership has a convenient location for me in relation to where I live. It is easy to drive into and out.The service center has many friendly, helpful people. I would say they achieve their goal to provide excellent service in a clean environent with professional people and skilled technicians.

MMKJEANNIE

Apr 27, 2016

I went in to have my car serviced. They washed my car and finished service in less than an hour. Excellent service and the service manager was very helpful through out the process.

JHKELLER0

Apr 27, 2016

Always get good service at the dealership!!! The people are very friendly and I like to come to this location for all these reasons. Great job team!!

singletonshelley56

Apr 27, 2016

Service providers ho above and beyond! Very friendly. Ordered part and kept me posted on when it was estimated to arrive. Contacted me as soon as it arrived and hot vehicle fixed.

mikedezzy

Apr 27, 2016

This place is AMAZING! Not only did Robert Castle work us a great deal, he took care of all the little details and even drove our new car all the way out to our house for us! At this dealership you are made to feel so welcome; it was like being a part of the family. There really was no hassle at all, no pushing, no persuading, which my husband and I greatly appreciate. Thank you Robert and Toyota of Rockwall for your stellar attitudes and service.

diveprojune

Apr 27, 2016

When I come in, I am directed to whomever I need to get the job done. The job is reviewed, pricing discussed, then fixed. THX

TSTOGNER77

Apr 27, 2016

Was great service I would recommend to all Beautiful facility nice people and wonderful customer service. Not to mention the complimentary car wash great experience.

DONNAESTEP07

Apr 27, 2016

Toyota of Rockwall is close to my home. They Have professional staff to take care of your vehicle. Their waiting room is a comfortable place to wait.

prewitt.tina

Apr 27, 2016

I upgraded from a 2008 to 2016 Highlander. This dealership was very customer oriented and found the color combination and model I wanted. All the staff were very conscious of making the car buying experience as easy as possible. Our salesman Robert was in touch with us through the whole process.

JUANANTONIO817

Apr 27, 2016

When I went In for my free maintenance which cover tore rotations and oil changes they told me that I needed all 4 new tires because my tread was 2/32 I believe. Why did Toyota not warn me when my tread was getting low so that I could use my replacement warranty. But instead of warning me throughout the five services about my tread they waited until it was time for all four new tires and my warranty will not cover that because the tread was too low. Everything's been good so far besides this I feel like this is a scam just to make money. I did pay next or $20-$30 a month for my tire protection and I can't even use it. Also I'd like you to keep in mind that the Yokohama's that are on my car cost $170 apiece. So replacement with labor is over $1000. Long story short I could've had all my tires replaced for free at Toyota would've warned me that my tread count was low. Juan Chavez 2014 Scion tC

djknezek

Apr 27, 2016

Made an appointment for early morning. Arrived a few minutes early. Did not even get the first article read before they had finished servicing my vehicle.

DMASH60

Apr 27, 2016

I received the best sales and service experience from Toyota of Rockwall. Robert Castle has worked with our family for over 20 years and has always performed above and beyond our expectations. I have worked with Eric Griego in service for over 5 years and he has always exceeded our expectations.

PAMWATKINS1989

Apr 27, 2016

First and foremost I want to thank Carl David for going above and beyond for helping me when I brought in my car to be serviced. He was very informative and he also let me know how everything was coming along while I waited for my car. I will continue to get my car serviced at Toyota of Rockwall. Customer service was awesome with all the people I came in contact with. Thank yall

GILBERT1832

Apr 15, 2016

Quick, courteous service. The experience was well worth the wait. The accommodation in the waiting area was very pleasant.the service experience is a "no hassle "process

brimer90

Apr 13, 2016

Really bad customer service sold me a wrecked car Saud it had never been wrecked wrote a we own on it and I never got a copy of it and now it's gone like the never wrote it would recommend anyone to go here

Dp1035

Apr 8, 2016

The best experience in buying a car. Friendly and respectful- the real deal - would recommend Chris and Wes to anyone - the extras you get with a used car are phenomenal

JAVGANTT

Apr 6, 2016

2014 camry started making a noise during first start up in the morning and service adviser helped me help by working with the factory to get it covered since we were still within mileage but a little over months

rosewrn

Apr 1, 2016

Friendly family atmosphere. The staff knows how to conduct business in the most pleasant way. I will continue to do business with them always. Dale and Wes are the best.

NiKoleB

Apr 1, 2016

This is the 3rd time I've bought from Toyota of Rockwall. The first time I got really great service. The 2nd time was awful. This time I had a really great sales person, I will refer everyone to him. He made this whole experience worth the wait of getting my new car!!

danolinny

Mar 31, 2016

Will not replace defective steering wheel. Took pictures and blamed me for the defect. Like I'm a liar. Cannot get anyone to provide number or name to Distrioct Manager.

JIM_ALDRIDGE

Mar 30, 2016

This is the third Toyota vehicle we have bought from Toyota of Rockwall. We have them serviced there as well and we are always well taken care of.

Pops

Mar 30, 2016

The employees were helpful and answered all of my questions. They took me to the cars with the options I was looking for until I was satisfied.

LINED85

Mar 29, 2016

Friendly, fast, professional, knowledgeable. They go the extra mile!! An appointment I dont dread going to! Justin is friendly and professional, does a fine job. Only wish could get free car washes at other dealers too!

LINDA.HASH

Mar 29, 2016

Toyota Service is Excellent. Everyone is professional and friendly. Dealing with Toyota Rockwall has been the best I have dealt with in all my years of owning a Toyota..

fjjones815

Mar 28, 2016

Taylor Moore was very professional. He greeted us outside and stayed with us through the whole entire process. I recommend Taylor Moore to anyone who is looking for professionalism, great customer service and product knowledge. Gabriel was so nice. Excellent management staff at this dealership. Brett also was such a huge help!!! Thank you so much to these three gentleman on my new RAV4 purchase!!!!

backstagebob

Mar 28, 2016

This dealership stayed on top of the process for purchasing online. The best price was offered...the options I requested were installed & the experience was totally enjoyable. I purchased the last Scion xB the dealership had. They made it the xB I always wanted..equipped just the way I wanted it.

fred

Mar 28, 2016

From the minute we walked in to the show room we felt like guests and not customers. We met with Brian Dial having set up an appointment with him to turn in our previously leased Sienna. We told Brian what we were looking for and he had many new Siennas to look at. All it took was two. With a short time we were driver home in ou new Sienna. A great overall experience. High recommend Brian Dial and the staff st Rockwall Toyota.

wendy.rucker

Mar 28, 2016

Great work on my vehicle as always. I wouldn't want to go anywhere else. My car is always taken care of and everyone is very friendly and helpful.

johnfdsouza777

Mar 28, 2016

Excellent sales staff willing to listen to you and explain the options. The sales staff were well versed with the product, made customers very comfortable and sensitive to their concern.

jeffabatson

Mar 28, 2016

Friendly staff. If you tell them you're not interested or don't have time to check out a deal they respect that and don't drive you crazy.

JH

Mar 28, 2016

My wife and I began correspondence with this dealership through the net, prior to physically entering the store. Mr. Chris Abshire was very helpful, although days has passed before we met. He answered all our questions and kept us posted of all the sales options in a prompt and professional manner. The care we were interested in was even put on hold for a few days, allowing us to find time to finally meet.Upon entering the dealership, we were greeted professionally by all staff. Due to Chris not being available immediately, we were assisted by Mr. Chad Jones, who was very helpful and knowledgeable. He was very patient during the negotiation process, while also providing assurance and confidence in the vehicles (we bough a new and used vehicle that day) we eventually bought. Both gentlemen were very nice the entire time. When going over the finance paperwork, Mr. Wes Gerhardt picked right up where the other two gentlemen left off. He took his time explaining all the necessary details, displaying courteousness the entire time. Like the other two gentlemen we worked with, he was very knowledgeable and patient. There was absolutely no feeling of being rushed through anything, although it was starting to be late. My family looks forward to maintaining a relationship with this dealership and will recommend to others.

donnelltru

Mar 28, 2016

Everyone was friendly the service manager was very knowledgeable about the work that was to be done I wasn't there long there was free coffee and water

angellovesrhea

Mar 27, 2016

Justin has great customer service and doesn't pressure me on unnecessary stuff. He gets to the point and handles it in a professional manner!

LBerger

Mar 27, 2016

Leroy went out of his way to find out the details of my warranty. Explained expected possible fees. Returned all calls as promised. The issue hasn't been repaired yet so it is still pending the solution. Nothing against Leroy, it's just the flow of how the work has to be done. The first car wash was really nice except for there was no detail to the running boards. There was white powdery residue on the running boards, probably from the soap running off from the car wash. Ibam very impressed that the car wash system uses rain water. The collection containers are phenomenal and an awesome site to see. Thanks for being environmentally friendly!! Thank you Leroy. Look forward to doing more business with the service center. Unfortunately, not with the sales or finance area though.

Novapalm

Mar 27, 2016

My wife and I went in looking for a used truck with 4x4 and a double cab. We had a specific price range in mind and wanted to stay around 25K miles on the truck. We were greeted by James Gammaro and the process started. James asked us a few questions about our vehicle requirements then went to check inventory that matched what we wanted. He presented us with a few options that were a good fit for us and after drivin5a few trucks we decided on one. We asked a lot of questuons5about the truck, engine, MPG, price, et,., and James was very patient and answered everything.Shortly after we agreed on the truck we agreed on price. We negotiated a little back and forth but it was very easy. James was very honest and upfront the entire time and we were very comfortable dealing with him. He kept us updated on every step and told us what he was doing whenever he had to step away. He checked on our progress while waiting to sign the finance papers and made sure everything went quick and smooth.By far the easiest time I've ever had while buying a car!

sarabrewer

Mar 27, 2016

Extra attachment on my new car was timely and fast, appreciated the use of a loan car. Easy people to work with, looking forward to my next visit.

GOSPINA57

Mar 26, 2016

do what ever they need to, to make sure you are pleased with there service. they wash your car every time you bring it in which is a nice touch for the customer.

GARFIELD0039

Mar 25, 2016

The people that work there make your experience enjoyable. This was my 9th vehicle and it was very easy with no hassle .thank you very much

shaycinek

Mar 25, 2016

I am very happy with the service I get when I bring my vehicle in. Everyone is friendly and I know I get the best quality of service. It seems that everyone genially cares.

LARRYDAVIDMCKINNEY

Mar 25, 2016

I have continued to take my 2006 Prius to Toyota of Rockwall and it has been on the road for 170,000 miles. My service tech Carl David is the one I call and depend on getting whatever done completed and he hasn't let me down yet. I can't recommend Toyota of Rockwall enough

JJCAPELLA

Mar 25, 2016

Didn't know these guys service other brands... I just can't be happier! Their service is superb! I don't need to drive any other place. I'm a happy customer!

Dona.stone

Mar 25, 2016

My salesman, Jason, was low key and only reached out to me to share used Toyotas Tundras that he knew would meet my minimum requirements. No high pressure sales. When I opted to go with a new truck, he was quick to find one that met my requirements and set everything in motion from my trade-in to my options. It was ready to go when I was. I really enjoyed doing business with him. Truly Exceptional. My finance guy was charming and funny but we seemed to have a disconnect over the maintenance and extended warranty plans. I don't like things quoted to me in 'monthly payments'. I want to know the cost in total. His tendency to only want to address my monthly payment created a lot of miscommunication, distrust and rework and I could tell he was getting frustrated with me.

CFSOLIZ1215

Mar 25, 2016

I brought my truck in for my 20,000 mile service. The service was excellent and so was the staff. I appreciate all that Toyota of Rockwall does to make each of my visits excellent.

elmer0

Mar 25, 2016

Eric did an awesome job was friendly helpful, and told me what my charges would be in advance.Excellent job Eric!Also enjoyed the free coffee and cookies...

COURTNEYDENA

Mar 25, 2016

The service was great and everyone was very nice. My questions were answered and I did not have to wait long for my car to be serviced. Thank you

LARRYWREICHARDT

Mar 25, 2016

Took care of my college kids. I didn't have to help them out with getting the vehicle serviced. Took time to clean the vehicle for us. Thanks.

ecordero2001

Mar 25, 2016

Friendly and helpful service writer. Told him I was going on a trip at end of month and he had them check my fluids and brakes for free.The length of the stay was not long and I would recommend coming back

swarren0

Mar 25, 2016

I couldn't be happier with this dealership. I purchased my Tacoma new from Rockwall Toyota in 2008 and have had all of my service done here. The staff is friendly and the service is excellent. I would recommend this dealership to anyone.

brebis

Mar 25, 2016

I drove in was met by my cheerful service advisor and advised of what all they did on a 25000 service and taken to the guest waiting area and shown around. The guest area was pleasant and comfortable, and I sat down and did some reading. Before I knew it, my service advisor came in to tell me my car was ready, and I was quickly on my way home.

LBerger

Mar 18, 2016

Well, all started out great. Friendly folks. Loved the vehicle. Then the lies came. Started the dealing... I was promised FREE GAP coverage. Salesman, Jimmy Greene, said free GAP, I expected not to see a price for it but it was added at $895. When questioning the finance manager, Wesley Gerhardt, he said the $895 would be deducted from the price (it was not). Being so excited about the vehicle I didn't pay attention to the cost until adrenaline slowed and I reviewed the contract. I called Jimmy the next day and he said, "we just didn't charge you for the free car washes for life, oil changes (5 total), and tires with nitrogen pkg. We are allowed to give just so many of those pkgs away. I said I don't have anything in writing that I have that pkg., he said " don't worry it's in the computer, you have it." I wrote that off to not paying close attention. But then the huge LIE came. Wesley Gethardt, finance manager, is smooth and very likeable, he wrote up a contract for 5.99%, but I had negotiations going on with my credit union. They called just after signing the 5.99% contract, so he heard her honor 4.2% and he said, "if I do that, will you go with me?" I shook my head yes while still speaking with credit union, he began reprinting the contract. I resigned the contract at 4.2%. He said he would do a buy out for the difference if he couldn't get it. Outside of his office door while leaving I asked him what am I supposed to say to her when she calls me back. He told me to stall, tell her I'm thinking about it. Now he says I was supposed to get an authorization letter and email him with it by the next morning, and that I didn't. Question: why would I ask her for a pre-auth letter if I'm thinking about it? He has submitted the contract for 5.99% and saying because the 4.2% quoted is different than the 4.24% I was approved for, so I can refinance elsewhere. Of course, Wesley gets his commissions and I get the refinancing hassle. I asked to resolve the .04% difference could I come resign a contract, he said "No, you can refinance". He got his $$, but in the END, he has to answer for his dishonesties. Although, I am not finished with these lies. As I summarized for him, I gave Toyota another chance, the last chance!! Cowboy Toyota couldn't paint my son's Prius the correct color, it is still two shades of gold. Now, Toyota Rockwall has allowed salesman and finance managers to lie to me. I will re-review, and appreciate it, if the dealership handles this matter and corrects the matter. When the finance company called me to Welcome Me, I learned that the 5.99% was submitted. I immediately called the dealership and was promised by the receptionist who put me thru to a voicemail that she would have the finance manager (they are all finance managers) listen to it. Whether he did or not I don't know, I didn't get a call back til the next afternoon from Wesley, who was argumentative and uncaring.

MAXWEBB77

Mar 17, 2016

Just came on to pick seat belt extensions for my carwhile i was there had them wash my car and it took and hour and half just to wash it . And i know one called to tell me my part was in i had to call yall and also for my licinse plates . Obiviously yall dont want to make phone calls

BOBBIE52

Mar 16, 2016

Toyota of Rockwall makes car buying fun again without the usual high pressure tactics of other dealerships. Thanks Jonatan, Brett and Lee for making it a wonderful experience. Keep smiling!!!

GBUNCH76

Mar 14, 2016

Another great experience with Toyota of Rockwall service department. Scheduled my appointment online, it was easy and got the day and time I wanted. I was in and out within an hour, including washing and vacuuming the car. Too easy. Consistent quality and friendly people.

jws0566

Mar 14, 2016

Thank you to the service department for Toyota of Rockwall. The service department is always prompt in responding, once your vehicle arrives. Then, a courtesy van takes me to work at the nearby Rockwall County Courthouse. The van will even come pick me up at the Courthouse for a return trip to the dealership to pick up our vehicle. Thank you, once again.

NICK1125

Mar 14, 2016

Occasionally, we would get a whiff of burnt oil coming through the ventilation system. We could not isolate the cause. At first we thought there was some residual oil on an engine part, but the problem persisted too long for that to be the case. Thanks to the persistence of Kyle Rust and some great diagnostics, Toyota of Rockwall, figured out it was a leaking camshaft seal in the front of the engine and anytime we stopped or started quickly, oil would slosh and leak from the seal subsequently being burned on the hot engine. The 12 hour repair was covered by the powertrain warranty and they provided a rental car for the 3 day period. I appreciate their persistence and attentiveness. I had occasion to return for a minor adjustment and Randy Searcy did an excellent job of helping me on a busy Saturday afternoon.

morrisj2

Mar 11, 2016

March 10, 2016 ThursdayMy name is James Morris and I'm a school teacher from Tyler. I wanted to tell you about my recent experience with Rockwall Toyota and specifically, Brian Dial. If you're expecting to hear a negative car buying experience or expecting a car buying horror story, you'll have to look elsewhere. Brian Dial and I had been going back and forth trying to get me into a new Tundra Platinum. I found one that I was interested in but it was not available at the Rockwall dealership. I told Brian I had found a new Tundra in the area but it was not on their lot. I gave Brian the VIN and he said he would locate it for me. Shortly thereafter, Brian notified me when he had located the Tundra and gave me a Rockwall Toyota price that came in under its listed MSRP. To close the deal, I told Brian I had a 10+ year old Suburban I would be trading in, as well as adding an additional cash down payment. Brian asked me about my Suburban (frequency of oil changes, condition of tires, integrity of body, other maintenance schedules, wear and tear on the interior, etc.) and what I expected to get for its trade-in value. This information was given honestly and Brian said my trade-in figures sounded about right and to bring it in the day of the purchase and we would go from there. I told Brian I would drive to Rockwall Thursday and we would close the deal. Of course, I didn't really believe Rockwall Toyota and Brian would make things happen as I was led to believe. I figured prices would be different, or the specific Tundra would not be available but they would substitute a similar one, or they wouldn't be able to give me my expected trade-in value, or this...or thatoryou get the idea. Now Im back in Tyler with my new Platinum. We met at the agreed upon time. At the advertised/agreed on price. At the agreed on value for my trade-in. No surprises. No car dealer ambushes.. Good job guys.As a post script, you will probably want to hear this. When Brian quoted me his Rockwall Tundra price I went to my local Toyota dealer and informed them I had a quote from a Dallas area Toyota dealer (I did not tell them what that price was). I told my local dealer I wanted to give them a chance to earn my business and I was even willing to pay more for the privilege if they would give me a quote within $500 of Brian Dials. My local dealer was not able to get within my self-imposed $500 allowance I had personally set. So guess what? I now have some new friends in Rockwall. March 10, 2018.

Codt66

Mar 11, 2016

My wife surprised me and called and spoke with Jason Kirksey. When we pulled in he literally had the truck I was looking at waiting on me. Dealing with Jason was awesome no pressure at all to buy, and he was an expert on all things Toyota. I also had the pleasure to meet Gabriel Hernandez the sales manager. Dealing with Gabriel was amazing, he's a great guy and truly wants his customers to get what the want. I would definitely recommend doing business with these two guys (5 star) experience for sure!!!!

S. MORALES

Mar 11, 2016

Very patient, accommodating, friendly. It's our second vehicle from Toyota of Rockwall, and we love this place. The customer service is excellent, wonderful facilities, always a pleasure to go in for service.

kent.franklin

Mar 11, 2016

Without a doubt, the best buying experience ever! The price was fair, everyone I spoke to was truthful, demonstrated integrity, and honored their commitment. Becuase of my experience and these traits, I'll be back for my next purchase as well as recommend friends and family. Thank you.

HECTOR_PAIZ2002

Mar 10, 2016

It was my first time to get my 2016 Corolla serviced and it went really quick. Thank you all so much! I'd definitely will be coming back for my next service.

DAISYFUENTES23

Mar 10, 2016

Great service. Customer service exceptional. Honest people and committed to wotk. Thanks for coffee and cookies. You make ud feel lkke home. We want to keep bringing our vehicle here for service.

JUDYTH.BROWN

Mar 9, 2016

This last visit they offered a new service of checking your windshield for nicks and getting your insurance to pay for it. That was great!!

MFAUSTIN1951

Mar 9, 2016

My visit to the service center was great . My advisor was friendly. The service was completed quickly. I will encourage others to use the services provided by Toyota Rockwall.

ROWLETT10

Mar 9, 2016

Very professional in getting the car into the service loop and one year service completed within an hour. The reminders sent in the mail are helpful in scheduling the service.

hruss2

Mar 9, 2016

Car in 4 state inspection Didn't have an appointment, but they worked me in anyway. They are great people up there in every department

SBCB74

Mar 9, 2016

People were very friendly and professional. Eric was excellent to work with and met me as I got out of my vehicle. Work was fairly quick and car wash was very good. Didn't need an appointment and loved the coffee and cookies.

thomjoncd

Mar 9, 2016

Went in for an oil change and drove out with the tuck of my dreams. I was sitting in the truck dreaming and Tayler walked up and asked me what it would take to get me to buy the truck. I gave him an impossible list and he met everyone of them so how could I way no. This is my third purchase with Toyota of Rockwall and they keep getting better every time.

marnyj

Mar 9, 2016

Pour rain and horrible weather conditions outside but they were very helpful. I was going to walk to another appointment however, they worked quickly and I was done in 30 min. Plenty of time.Thank you! I also appreciate the notice they send when my car is due in for service.

STEVEANDANGIESHAW

Mar 9, 2016

Went in for the free 20000 mile service on our 1 year old Toyota Tacoma and we had an excellent experience with the people and the work done!

SHARONBARNES3205

Mar 9, 2016

I made an appointment for service. On the day scheduled I was greeted by a service rep who greeted me warmly. He explained what they would do, how long it would take and showed me to the waiting are where coffee was available. They finished in a timely manner and I was on my way. This was my first trip to their service dept and it made me glad I bought a Toyota!

G G

Mar 9, 2016

Our advisor was Leroy Alvarez, and he was very friendly, and helpful. The service was fast and done correctly. We we certainly use them again!

DMALLAUTO

Mar 9, 2016

My service appointment was on time and I was out in under an hour. Hours of operation are convenient. The staff is very friendly. I had a very friendly service guy too.

CarolJ

Mar 9, 2016

Bought the Toyota Highlander at Rockwall Toyota and it was absolutely the best experience we have ever had at a dealership. No pressure from sales staff showed us every vehicle we wanted to see then made us a great deal Dale Calhoun was our salesman and highly recommend him if you go there he explains every detail of vehicle so you know how to operate all the new technology that Toyota puts in their vehicles. He made us feel like he worked for us instead of dealership. Rockwall Toyota dealership was clean and the whole staff,sales manager,service manager all came out to greet us and to show us around dealership to make us feel at home and where to go for service. 5 Star Experience !!!!!

fsgeosits1

Mar 9, 2016

Service Representative Carl Davis provides excellent timely service. Missed my scheduled appointment time and contacted Carl who made arrangements to perform the required service for my vehicle. Always accommodating to my needs.

ANALYST123

Mar 9, 2016

I had a particular vehicle and timeline of when I wanted to buy in mind when first started looking. I contacted two Toyota dealerships in DFW during the process. One left me six messages on the first day I requested information, and continued at this rate until I asked them to stop. The other dealership was Toyota of Rockwall. They respected my time, they weren't pushy and were overall just extremely helpful in the process. If all car buying processes were as smooth as this one I might have upgraded my car sooner.

Realtor

Mar 7, 2016

I had been in a wreck that had totaled my car. Due to my having a back surgery scheduled, I was in a hurry to pick a car and have everything settled before entering the hospital. I had gone on to TrueCar.com to look and Jonathen called me about one car that I had shown an interest in. Due to my going out to the dealership on Jonathen's day off, he got me in touch with Taylor. Taylor was very helpful in finding the car that I wanted and very helpful in asking what I wanted in the car and he would walk the lot to search for me (my walking was not too good & painful). Taylor came back with my Avalon and the only thing keeping me from moving forward was I was having a hard time getting my insurance settled before I felt comfortable to purchase a new car. That is where Wes came in. Wes called my insurance co and helped me get everything settled to feel like I could move forward. Wes also worked to help me get a very good interest rate. Due the experience I had on this transaction, I would recommend these men and the dealership to anyone and at any time.

FISHTEX

Feb 29, 2016

I recently purchased a Toyota 4Runner from Toyota of Rockwall. This was my 5th vehicle to purchase from this dealership and as usual the complete experience was superb! George and the sales staff went above and beyond to locate the exact vehicle I was looking for and secured it within 72 hours. George even came in on his day off to get the vehicle to detailing and prepped for me. The finance experience was very smooth and fast. I have purchased vehicles from dealerships all around the DFW metroplex but Toyota of Rockwall is by far the best customer experience around! Highly recommended - if you are not buying your next vehicle from Toyota of Rockwall you are missing out!

greatful

Feb 27, 2016

David Hargis not only sold me a car, he taught me how to use my phone to access GPS and music. These are things even my kids don't have the patients to teach me. Very kind and appreciated for sure.

2013toyohighlander

Feb 27, 2016

Justin always goes above and beyond when I bring my Highlander or my wife's Camary in. It is such a pleasure dealing with him when I need to get our cars serviced and/or washed. He's very personable and gets the ball rolling so I never have to wait too long. More than willing to answer any questions as well.You the man, Justin!

leilawill

Feb 26, 2016

These guys will get you what you want! No hassle and no BS! Truly a pleasure and worth the trip just outside of Dallas to get a more personal and professional experience.

fordjt

Feb 24, 2016

I really don't remember the young mans name who helped me, but it doesn't matter because all of the writers are top notch. If I didn't get top notch treatment at this dealership, I would go somewhere else to have my car serviced. The cookies are good also...

Texas Tundra 001

Feb 24, 2016

Excellent service I was greeted upon pulling into the service drive at this nice, clean facility. Advisor took interest in my problem with my truck and kept me informed during the entire process. This is a green facility, saving environmental waste impact, waiting facilities and restrooms were clean and inviting when the work was concluded my truck's problem has been repaired I recommend Rockwall Toyota Service Department.

ELISAPIROZZO

Feb 24, 2016

Great! We were greeted promptly and answered our questions of concern. Was very courteous. Our service was very prompt. We are happy we chose this dealership.

JAKERABBIT316

Feb 24, 2016

worked with jonathan and answered every question perfect. i have purchased over 12 toyotas over the last few years everything from a highlander to multiple tundras and all from different dealerships. jonathan made it one of the smoothest transactions to date. would highly recommend jonathan and toyota of rockwall!! Thx guys

CL

Feb 24, 2016

I was greeted promptly upon driving into the service garage and then spoke to the service manager. I had my questions answered and then proceeded to the waiting area, which is always clean and comfortable. I love the coffee machine and cookies!

JOHNVITZ69

Feb 24, 2016

Taylor Moore is a con artist ! We will never come back and none of our large family and or friends will either ! If I ran my business at Collin county steel like those two did I would be living under a bridge ! Wes was a real xxxxxxx as well ! Sorry for the language !

ROOKIEPILOTNTX

Feb 24, 2016

Excellent service, would and have recommended Toyota of Rockwall to several people , sorry to your sales department chad has earned my family's business and every one we send there . Keep it up

dtoddtfs

Feb 23, 2016

My scheduled service interval was due and I had an emergency that I had to attend to. I explained my circumstances to the maintenance supervisor and she immediately worked my car in. I was in and out in under an hour. Super customer service that truly cares about people.

JENSUESR

Feb 23, 2016

My mother bought a car one week. I went back a week later and bought a car. Then the third week back my daughter bought a car. The salesman Drew was very professional. I have bought many cars over my life and this was THE EASIEST I have ever been through. I will not go anywhere else to buy another car. Toyota of Rockwall is the dealership to go to!!!

CORCOLRK3

Feb 23, 2016

Service was great, as always. Friendly staff, quality service, I really appreciate it. What about the product itself though? My 2012 Camry SE has had a recall issue, which was resolved, and now my "door lock assembly" had to be replaced. Not used this out of a Toyota product.

gilt.santo005

Feb 23, 2016

Almost lost getting here but it was worth the trip to go where I bought my used car. My first trip back in almost 1 year.

Teressa

Feb 23, 2016

We had used Toyota of Rockwall for the repairs and maintenance of my SUV for years and had spent literally thousands of dollars with them. They had installed a new water pump and it failed at far less than half the expected life. They refused to make any effort to stand behind their work or even suggest that they cared or valued our repeated business. I spoke with the service manager and he was simply disinterested and uncaring. I didn't expect that from Toyota of Rockwall. I wasn't asking for a free water pump or service, but wanted to know they valued the relationship and would make some effort to partner wit us to make it right. He was dismissive, short and all but rude. We have not been back. Before leaving any reviews, I left three messages for the dealership manager to please contact me. I never received a call. I believed Toyota of Rickwall was better than this.

bmessenger

Feb 23, 2016

Great and fast service on saturday. No wait and the work was done quickly.The service staff is friendly and keeps you up to date

DNRJ1

Feb 23, 2016

Best car experience ever , Jonathen and Chad was very knowledgeable and professional. I will highly recommend toyota of Rockwall. Thank you . I don't have anything else to say.

dmccutcheon

Feb 23, 2016

Great job. I made a specific appointment, because of my distance from the dealer. My 10,000 service was completed in less than 45 minutes.... including a wash/vacuum . Thanks so much!

KLANG10

Feb 23, 2016

Took my Toyota Highlander in for 35000 mileage Service. Kyle is my service guy. I always get great customer service. Service is always Fast and friendly. Dealership is always clean.

BNOLAN5693

Feb 23, 2016

As usual, the dealership service center and specifically Juston Hogue, performed outstanding manner. On schedule and completed what I needed done. Juston is polite, quick to execute and does a good job. He is repeatedly dependable. I recommend him and the dealership service department highly.

CAPTAINROBERT

Feb 23, 2016

All work was performed per customer request, in fact work was completed way faster than expected: I saw "my car" sitting in the parking lot for a long time and thought they haven't touched it yet? Turns out that was NOT my car and soon as I got over that: Kyle found me and said you're ready!

MBRDSHW

Feb 23, 2016

Arrived a few minutes late and Carl David immediately took my Tundra in for routine maintenance. Carl is a dynamic professional and had me back on the road in record time!

shirley.wilcox

Feb 23, 2016

I highly recommend Toyota of Rockwall! I was pleased with the attention I received frim Eric (he was great), the quality of the service and the quick turn around! Wonderful dealership.

GBUNCH76

Feb 23, 2016

I have both my cars serviced by Toyota of Rockwall. They provide quick, thorough, quality service for a great price. Even when I come in without an appointment, I am taken care of quickly and efficiently.

Jenny Long

Feb 23, 2016

Our sales man, Dale, was very helpful and attentive, but not pushy. The finance department was informative, with details for extended warranties, but again, not pushy. The experience, was very simple, easy, with little stress. I am grateful for the help, and not feeling like I am having something spoon fed to me. Making my own choices is how car buying should be!

TRUST79

Feb 19, 2016

My service experience at Toyota of Rockwall was great. It always is. I expect nothing less. Toyota of Rockwall is the only dealership I will take my vehicle to for service.

BILLY.KULWICKI

Feb 19, 2016

The service department and Leroy Alvarez handled my time and request very professionally. Also, the young lady who booked my appointment was very pleasant and helpful as I had to adjust my appointment schedule.

FLOHLOVE69

Feb 17, 2016

I don't remember the gentleman name who help me,but he was friendly, and very polite. After my car was check he came and told me what the problem was. I was given a car wash. In and out in less than thirty minutes. Thanks Toyota.

Pat C.

Feb 16, 2016

Easy online scheduling, and prompt service upon arrival. I waited for my vehicle, including an extra fifteen minutes for the complimentary wash/vacuum. Wifi access in the lounge makes the wait enjoyable, but next time, please have a batch of Otis Spunkmyer cookies ready! Options for me were clearly laid out with various pricing options as my vehicle required a discrepancy to be corrected to pass inspection. I opted to take care of it myself at home, and the reschedule and appointment were handled by the dealer at no additional charge.

ranger175_75440

Feb 16, 2016

Justin is a through service manager who listens to all issues with your vehicle, then comes back with what the team will perform to fix the issue. If parts are not available, the team orders the parts and lets the customer know when the parts arrive so they can schedule an appointment. At the appointment time the team follows through to completion. Thanks for the clean vehicle when work is completed.

WhittnyD.

Feb 16, 2016

I bought a beautiful 2013 4Runner which is just short of my dream car. The 4Runner advertised as having GPS, working steering wheel controls, and working bluetooth. None of those three items were working and I informed Toyota of this immediately. Toyota then sent me to Car Toys, who also confirmed what I had told Toyota! I was told by my saleman and a gentleman in the service department that I would get a call back...it's been almost a month and I have NOT heard from either person and my car dream car is still lacking items that I paid for! I would like the items fixed and/or replaced, I'm only asking for what I paid for. I also went to managment about this nonsense and they could care less!!!

JP072905

Feb 16, 2016

Justin was very professional and personable. He met me at my vehicle with a smile on his face. He was very thorough in determining all that needed to be done to my truck. Servicing was done quickly.

GREENECATS

Feb 16, 2016

Kyle is an outstanding service manager. Prompt and courteous, he makes sure the customer is taken care of. I look forward to future dealings with Kyle.

KCHAP45

Feb 16, 2016

When I bought my Rav4, I decided to buy the extended warranty, tire protection warranty and the maintenance package. I went in last Friday ( Feb 12) because my maintenance light and tire lights were on. The 35K maintenance was basically to get my tires rotated and fluid levels checked. I picked my car up and drove back to work and when I was leaving work I noticed a screw in my tire. The reason most likely that that my tire light was on. I drove back to the dealership and they told me the tire would have to be replaced which would be covered by the warranty but the bad news was I couldn't get a tire until Monday. So I had to wait 3 days to get a new tire and had to drive home 15 miles away and back again on Monday with the screw still in the tire. I was really nervous driving back because the tire light was back on. It seems to me the warranty program for tires really needs to be explained better when you buy it because the tire I have on my car is a Yokahama which is a common tire and should have been in stock or at least at another dealership close by. I live in the Dallas area. While I was waiting I overhead another customer who was being told he would have to wait a week to get a tire for his car. I talked to the manager and he really didn't give me a response other than because a weekend was involved, he couldn't get the tire before Monday. Don't the techs check the tires when they rotate them? I went in at 7 am and if the tires were properly checked, I could have had the tire replaced on Friday.

JEREMYREDMAN0

Feb 16, 2016

After wasting time looking and trying to deal with Toyota of Dallas I went back to Toyota of Rockwall where I've purchased two other vehicles and now my third. Hands down the best experience ever. Well done Toyota of Rockwall and thank you.

PJACOBS0

Feb 16, 2016

Salesman was great and helpful and knew his stuff. He worked extra hard to get the deal that I needed to buy the car. That is all that I have to say.

AEBECKHAM

Feb 16, 2016

Taylor was incredibly helpful and kept the trade-in very painless. He was also very patient with my two kids running around that Saturday. He followed up with every promise he made, including a call or two to see if I was satisfied.

JST6544152

Feb 16, 2016

Great buying experience. Everyone was so helpful and friendly. Would definately send friends and family there. Love my new vehicle and how easy the transaction was

MCCL1956

Feb 16, 2016

I was looking for a new RAV4 and had saved one on the internet. George emailed me and followed up with a phone call. We arranged a time to come and look and drive it.The day of the appointment I was greeted by George and Jason. Jason showed the RAV4 to me and we went for a test drive. It was love. Within 2 hours I was the proud owner of a 2016 RAV4.

DAVID_ROHR

Feb 16, 2016

Kyle always takes care of my needs at Toyota of Rockwall. Everybody is nice there, but given the choice, I prefer to deal with him.

CRAIGROGERS1979

Feb 16, 2016

Love how the people at Toyota of Rockwall are friendly loving and caring. Also great on time and they also wash your car afterwards. You don't get the service they offer anywhere els.

BD7TEXAS

Feb 13, 2016

Excellent salesman answered all my questions and helped me get the financing I wanted. Finance agent was efficient. Great experience at this dealership. Had the exact vehicle I wanted.

AQUA1MAN

Feb 13, 2016

Very good experience. Kyle did a great job with helping me. I will continue to buy Toyota. Great job and I will see you soon.

hwill11444

Feb 12, 2016

All service at Rockwall Toyota is top shelf, from the service department to the hot coffee.On two occasions I have dealt with Donna Cutchshaw. Donna is always very neat in appearance and she is very polite and helpful.

LJMELOLING

Feb 12, 2016

I purchased my car at Rockwall Toyota and have never had it service any place else.. The service dept has always treated me good and have always answered all my questions. I love the wash service, it always saves me a trip to the car wash...

Bruno

Feb 12, 2016

Have two Toyotas and have them serviced here. These folks are great,especially Kyle Rust.He is friendly and professional and keeps me in the loop with updates and recommendations.

ROYVELASCO61

Feb 10, 2016

Very satisfied all workers did a great job. Service department stood out on my third visit. All details of my purchase where explained to my liking.

LFC0029

Feb 10, 2016

I had a wonderful experience at Toyota of Rockwall. The service was immediate, and the staff was kind, professional, and knowledgeable. I always know I will be taken care of when I come here for service.

cokeman

Feb 8, 2016

I had worked with Danny Mendez starting in the fall of 2015. He continually looked for the Sienna model and color. He was unable to find the vehicle, so I decided to wait for the 2016. When it arrived he called me immediately. The Sienna was as NEW as it could be .... 2 miles on the odometer. Dan was true to his word. Went for a test drive ... did the final negotiation ... signed paperwork and drove the vehicle home. I have purchased many vehicles over the years and this was the BEST purchase of all and I credit Danny with making it smooth and painless. I recommend him to everyone buying new wheels.

CHREEVE

Feb 8, 2016

Always have had a good experience for the past 6 years. Really like the pleasant environment.Pleased with Justin Hogue my service adviser who always does a great job getting me in and out.

BOBBIE52

Feb 8, 2016

The service department has always been efficient and friendly!! They make the wait for my vehicle seem so short and the cookies are great!! Keep up the good work.

hargis2

Feb 8, 2016

James was wonderful. On a scale of 1--10 he was 10+.Couldn't ask for anyone more helpful and kind.everyone there was so friendly. It was the first time for us to shop there but the last!Rockwall Toyota ROCKS??

MOLLOMY

Feb 8, 2016

I've always had excellent service. My Venza is the 3rd vehicle I've purchased from this dealership. I highly recommend them. They are always polite and friendly

rblyda

Feb 8, 2016

They were ready at my service time and finished promptly!! He was courteous and friendly. I would recommend this dealership to everyone. They are experts.

wmechilton

Feb 8, 2016

Friendly and fair, relaxed and unpressured atmosphere is what you'll find at Toyota of Rockwall! Terrific service after the sale is what you will truly appreciate though. Good folk to do business with!

Cagney4004

Feb 8, 2016

Great staff and get efficient . The dealership is very accommodating to their customers and very professional. We really enjoy the staff and atmosphere of dealership.

AMANDAGRIESS

Feb 8, 2016

Our experience at Toyota of Rockwall was excellent and very professional. We will definitely see Eric Griego for all of our future service. Thank you.

H

Feb 7, 2016

This dealership did their Homework, Honored their Word, and Did Not treat me like an Idiot. What else can I say? Thank You, Thank You, Thank You!!!

LOUISJGARZA

Feb 4, 2016

Since the first day of purchasing our vehicle, we've had wonderful customer service from Sales to Service departments! They are always professional and courteous. The Service department is always available and the wait time is minimal. The overall experience makes us glad we purchased our RAV4 from Toyota of Rockwall!

DM Realtor

Feb 4, 2016

My service advisor, Kyle Rust, listens to me, addresses my concerns and makes sure that he personally oversees the repairs. I have confidence that my Tacoma will be cared for as if it was his personal vehicle! What more can I ask?

nick8

Feb 3, 2016

My wife took my car in to get the radio fix, to tell me that it was a third party radio. when they installed the radio their when we bought it new. and charge me a table charge and said they could not fix it $128.95also checked drivers window.

JOEWEEH157

Feb 2, 2016

My overall experience with my purchase was very satisfactory. Chad Jones (sales) assisted me with a very huge patience showing and explaining the different features and capabilities of the truck fleet. I felt it was a perfect vehicle match after the purchase was over.

MEM32656

Feb 2, 2016

My Service Advisor; Carl was extremely professional and provided me with great service. I continue to recommend Toyota of Rockwall for your Service Dept.Mike Marciniak

CHRISTINA.CASTLEBERRY

Feb 1, 2016

The customer service is outstanding at this dealership service department and if something isn't done right they'll make it right! Drew in sales is very knowledgeable and easy going and Justin in service is always friendly and extremely conscientious about making sure all work is done thoroughly.

jorgedelmonte007

Feb 1, 2016

The inspection was completed in a timely manner. All questions were answered to my satisfaction. The use of the car wash alone make it worth it to bring the car for service.

CARS10S

Feb 1, 2016

The staff in all areas was kind and considerate to my needs and made sure everything was taken care!Awesome job thank you look forward to future visits

DYMKE4

Feb 1, 2016

week day - toyota recall. made an appointment.over 2 1/2 hrs to oil the electric window switch.recall letter stated it would probably take an hour but best to plan for 2 hrs.after 2 hrs. i asked about when highlander would be ready.......then someone told me 'won't be long now'.last recall - same story. LOTS of other customers coming in & leaving..... just not me.i waited and scheduled for after the hoildays in an attempt to not be forced to camp out so so long.

LAURA16FE

Feb 1, 2016

Had my van service for the first 5000 miles, they were fast. I had a couple of questions which were answered.Great service. Thank you.

mkwilson527

Feb 1, 2016

Just very very slow for a weekday. We waited for 2 hours and while it's a very nice dealership the waiting wasn't great for my kids and I.

LARRIEDEGUZMANIII

Feb 1, 2016

My service advisor Donna is always giving me an update regarding the status of my car. She also discussed to me the next car schedule of maintenance of my car.My experience is great so far that's why I gave the highest rating. And I can recommend this dealership to my friends and family. Other dealership ales forever to service my car ( oil change and tire rotation).

TONY6

Feb 1, 2016

Brought my truck in for regular maintenance, spoke with the technician Josh Perkins. Mr. Perkins was very professional and informative about the maintenance to be performed on my truck.

Hatfield

Feb 1, 2016

There is great team work between Carl and Randy. Carl was busy with another customer when I arrived so was Randy but as son as he was done, which was quick, Randy jumped in to get me taken care of. These two guys are awesome to work with. Justin Hogue is also a great team player. In Justin's defense he tried to help me but I told him I would wait.

JEANIA.LAMBETH

Feb 1, 2016

Very quick and courteous service. Love the clean and comfortable customer service waiting area. I was able to use the Wi-Fi and work remotely from the dealership.

rkworth

Feb 1, 2016

We have utilized Toyota of Rockwall in general and Justin Hogue in particular for the past four years. Every visit is the same. He will listen to any concern, make appropriate suggestions, and perform or schedule what is needed. In my opinion, sales are important to the success of a dealership, but service is paramount and Justin is as good as I've seen. Our latest purchase (2015 4 Runner) is due to how he has taken care of us on our 2012 Tundra.

LKMCCRACKEN1

Feb 1, 2016

We stopped at Toyota of Rockwall to "just look" to help us make a decision about trading two vehicles and getting one. We were impressed with the inventory of Camry's. George Johnson went above and beyond, getting answers that were important to us. So far this dealership has been impressive, clean and friendly. We look forward to working with the service department and keeping our new Camry top notch.

FWTEX

Feb 1, 2016

Everything went very well except the "maintenance needed soon" reminder wasn't reset. Everything else "top drawer".........now if some would send me a note of how the "reminder" can be reset, I'd appreciate that very much.Floyd Wingrove

MACBILL39

Feb 1, 2016

Service Rep. was very helpful and service was completed in a timely matter. why does this have to be 25 words. I said what I wanted to!

JL8470

Feb 1, 2016

Everyone I deal with at Toyota of Rockwall is very kind and willing to help. The facility is always very clean and welcoming. So grateful to have this dealership nearby.

Ashton86

Jan 30, 2016

The salesman there are not pushy or aggressive. They seemed to be secure in their jobs which then allowed them to look to meet my needs vs the best interest for themselves.

scooter1972

Jan 26, 2016

I wish i would have gone here first....Looked for a tacoma for several months and finally found a fair price and fantastic service at Rockwall Toyota. Robert 'No Hassle' Castle lives up to his name......He kept me updated with the progress of my ordered truck and when it came in it was a streamlined process from first drive to drive off. Thanks Robert! Coffee bar is awesome too

m.a.peevey insantyranch2014

Jan 23, 2016

I,VE BEEN WITH THIS DEALERSHIP, ABOUT FOUR YEARS, FROM DAY ONE. WALKED IN ON A MONDAY AND DROVE OUT LATER IN THE TUNDRA I PURCHASED. IN THIS TIME ALL DEPARTMENTS HAVE BEEN GREAT, JUST LIKE WHAT I EXSPECTED IT TO BE, RIGHT UP TO THE PRESENT DATE. I EVEN STOP IN JUST TO SAY HI AT T5IMES. WHAT ELSE COULD A PERSON EXSPECT. A GREAT DEALERSHIP IN MY BOOK. IF I DO BUY ANOTHER TRUCK, IT WILL, WITHOUT A DOUGHT, BE AT TOYOTA OF ROCKWALL. IT,S A NO BRAINER. THANKS TO ALL OF THE PEOPLE THAT WORK THERE. MICHAEL PEEVEY

pam.vrana

Jan 20, 2016

Good service - friendly people- nice atmosphere! Always feel comfortable coming here to get my car checked, washed and serviced. I will continue to buy my cars from this dealership in the future!!

haroldgamblin

Jan 20, 2016

Our experience with our salesman Jimmy Greene was a very pleasant experience. Upon arrival we were greeted warmly and ask if we could be helped. Jimmy showed us several vehicles to choose from which to choose from.

grd4him

Jan 19, 2016

Jay was my salesman, and he was very helpful, informative, and polite. Also, I really love my Certified Prius Toyota. Now that my husband has driven it, he loves it too. I appreciate the extra services I will receive with the certified Toyota. I wanted to add that I think it is great what you do for your community and surrounding communities for the teacher's of the year. I would definitely recommend Toyota of Rockwall to others. Jay was my salesman so not sure why it does not have his name checked below.

NONREVS

Jan 19, 2016

I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service adviser that it not a big deal, just run it by anytime and it shouldn't take an hour to fix, no appointment needed. I drive in to the dealer a few days later and the female service adviser says that it takes a while to do the repair and I should come back when I have an appointment? Just the opposite of what I was told on the phone. So I make an appointment for another day and take the truck in, wait for over an hour only to be told that they can't do the repair because they don't stock the parts to fix the recall. She said that they would order the parts and call me when they came in. Three weeks later and three trips to the dealer so far, and I have not heard anything from them. Total waste of time.

Jacqueline

Jan 19, 2016

Brian Dial is the man to see if you want the car of your dreams! He listens and makes it happen. I turned in a leased Prius for a new leased Prius the same day and I live in Dallas, but it is worth the drive.

ALFREDO.MTZJR

Jan 19, 2016

Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there were at least 10 other customers at the time. I was even offered a warm cookie as I waited. Great customer service.

JERRYDMCKAY

Jan 19, 2016

Justin Houge continues to provide out standing service. It is a pleasure to do business with a dealership that stands behind what it promises. The service department always follows up to ensure complete customer satisfaction.

whatthedale

Jan 18, 2016

I have been a Toyota Man for many years. I trust this dealership for service and repairs. I have always been please with the work and the customer service. Recently, (1-11-16) I paid $21,000 down and financed under $4000.00 for a Honda Pilot. My sales person was helpful during the sale. Sadly, I needed his help with a concern that USAA had regarding proof of purchase. I called him with the USAA representative on the line. He was NO help and was short with me, "I am going to get off the phone now". He hung up. I called back and spoke to the finance manager West who texted me and email the one sheet POP to the representative from USAA that I needed. Problem solved by West. Dale Calhoun got his commission and lived up to what many who have met his type before call "USED CAR SALESMAN". With that said, I would not hesitate to make another purchase using a different sales person.

RENELLBH

Jan 18, 2016

Excellent service I was very pleased with the friendly service I received. I will certainly return to Rockwall Toyota in the future. Thank you very much

KESHIA_A

Jan 18, 2016

This is my third Toyota, and will recommend this dealership to others. Austin and Corey made my experience enjoyable and were very professional. Thanks for all the help!

JohnHuddle

Jan 18, 2016

I arrived at the dealership without an appointment and Eric came to help before I could get out of the truck. He was extremely helpful and tried to make sure ALL concerns were addressed. Eric provided a service that can EASILY be rated at a ten. Thanks again Eric!!!

CYCLE.J

Jan 18, 2016

Great service as always. My 35000 mile check up went smooth, as it always has. They don't try to sell you a lot of extra services. Just what is needed . The coffee was good too

SALLYHARPER

Jan 18, 2016

Accomplished everything I expected and everyone was very pleasant. Everything was explained, all questions answered, pleasant waiting environment, washed my car, refreshments were very nice.

kstevens1273

Jan 18, 2016

They were great with negotiating price. The car is immaculate. Looks new. The entire transaction took maybe two hours verses a full day like some dealership experiences. The sales person was not overly excited or friendly. Didn't say much, didn't communicate much. That may be because we knew exactly what we wanted when we got there. He was not rude in any way. The finance department person that we had to deal with was a bit rude after we turned down his extended warranty and gap insurance. He also told us that the manuafactorers power train warranty does not carry over to second owners. We checked on our own and that is not true.

DrJAB

Jan 13, 2016

Very kind staff - not pushy at all, but persistent. Austin paid close attention to what I was interested in & wasn't obnoxious in trying to make the deal. There was a good sense of camaraderie with the sales team, and staff made sure I was being attended to, even though they weren't my assigned person. Charming, but not schmarmy

RICKCE56

Jan 13, 2016

Great experience, the staff was very friendly and helped us find the car we were looking for. Highly recommend James and Corey.Would recommend them to anyone.

SpursFan21

Jan 11, 2016

Rockwall Toyota - Good dealership, they believe in their product. My review is more of an indictment against Toyota as opposed to this dealership.With the redesign of several vehicles, Toyota sacrificed comfort for style. The seats in most of the newer vehicles are extremely uncomfortable. You will not notice the level of comfort in a test drive. If I pay thousands of dollars to a dealership and purchase extended warranties, I should NOT have to install seat cushions/padding to a brand new vehicle.Since purchasing my new car, I've had severe hip and back pain. I've gone to a chiropractor and they found a correlation of my pains with my car.I wanted the dealership to allow me to trade this car in for a used vehicle of equal or less value, AND I'd maintain my current price of payments. OR I wanted them to replace the seats or add more cushion. Something. Nothing was done. Nothing was fixed... so now I have a car that I physically can't drive.Right now I'm trying to sell the car or get someone to take over payments. After having a Toyota in my family for 22 years, this will definitely be my final purchase.I don't want to list my sales rep because I believe he had good intentions to help as did the service team.... but I don't want them to be apart of my negative rating.

lvta72

Jan 10, 2016

I enjoyed dealing with Jason for the second time. He made sure the car I wanted had everything on my wish list and appreciate the fact that he was courteous, knowledgeable and handled my deal promptly.Scott and I had a straight forward conversation; everything was well explained and he made sure I left without questions. Both always with a smile on their face and very pleasant.George handles internet inquires promptly and courteously. I do appreciate the fact he speaks perfect Spanish and makes sure everything goes smoothly.I always feel welcome by my friends at Toyota of Rockwall, even if I'm there just for service when they see me they make time to greet me. Thanks so much for everything!

DUSTINDEWEESE20

Jan 8, 2016

I recently purchase a 2016 Tundra TSS with many upgrades the sales rep I spoke with was Quentin ( Sorry if I didn't spell correctly) he has followed up with me every step of the way to ensure all of the upgrades promised at signing were taken care of in a timely manner. Brett has been great as well ( Finance Manager ). This Tundra is the 5 vehicle I have purchased at Toyota of Rockwall and I will keep coming back. Keep up the good work.

JBASLER

Jan 8, 2016

I've read about it online that other people have had the issue I am having but it is freon smell coming into the cabin .. so much that it coates my clothes all day as I head off to work and necessiates me taking a shower in the evening when I return .. and yet the Service staff cannot find the source of this.. In fact, they can't even smell it. Perhaps they're smokers and can't smell lots of things, but this is going to cause me to have to get rid of my car, that I like a lot.

Melody

Jan 7, 2016

Excellent customer service! Car was serviced in a timely manner. I appreciate David for taking the time to answer all of my questions. Great job!

jgmora2001

Jan 7, 2016

My experience purchasing a car was absolutely amazing. I couldn't make up my mind and Danny made it so easy to say yes to my perfect car. I have never experienced this kind of friendliness and attention when purchasing a car. I couldn't be happier with my experience and my dream car. Thank you!!!

seledge

Jan 6, 2016

They gave me a opinion on tire replacement for my 2012 Prius. They explain the comment about my tire aglinment. Do not do it until I purchase new tires.

GARZASTEPHEN40

Jan 6, 2016

Been bringing my wife's FJ to this dealership for a few years now. The service has always been great! Would recommend this dealership to everyone.

djohnst1

Jan 6, 2016

Excellent!!! Very Friendly and clean atmosphere. I arrived a bit late and was greated with respect in the atrium. It was a bit busy, buy I feel that I was very well taken care of and in ample amount of time for my service.

lambournes

Jan 6, 2016

Always ready to serve you, on time. Treat you like you are there only customer. Would highly recommend. Also good for body work. used them for 5 years now.

MDRBGR

Jan 6, 2016

Anthony beck was very professional in every way in the purchase of my 2016 tundra wood recommend. To family and friends. Very nice and polite

CALHOUN_DALE

Jan 6, 2016

Very professional from beginning to the end. They were very efficient and helpful with the entire service process. Will happily take my vehicle back to them.

YH45LIU

Jan 6, 2016

David Robertson is by far the best service technician I have dealt with. He's kind, courteous and was ready to service my vehicle upon arriving for an oil change. I wasn't there all day, which was wonderful. My car was blocked in when finished and Kyle Rust rushed to my aid. He kindly guided me to another exit. Thank you David & Rusty!

peyton2012

Jan 6, 2016

Toyota of Rockwall was uncaring and unresponsive to an area of large pieces of paint peeling from roof in front of sunroof. We purchased a $2,000 plus extended warranty on a used car that had 27,000 miles on it. We were told that the extended warranty covered everything from bumper to bumper including even if we left a window open and the inside of the door needed to be replaced. One would think that since Toyota covers paint problems UP TO 36,000 miles that the extended warranty would take over after that. NO NO NOYou will know my car when you see it going from Dallas to Point Texas and other parts of the Dallas and extended areas. It will have signs on it regarding Toyota poor paint job and Rockwall Toyota not wanting to fix the problem. You will not only lose me as a customer forever more, but you may lose more customers. It probably wouldn't have cost the dealership $300 to have the roof repainted. instead, it may end up costing a few hundred in sales!

rogersrw99

Jan 6, 2016

I had my 10k service. After my appt. was scheduled I received emails reminding me of the appt. When I arrived everything was ready and even though their was a long line my car was taken at the time it was set up. All the staff was nice, the salesman I bought the car from, saw me and came over to greet me.Great team

RICCID2011

Jan 6, 2016

Dan Landrum was extremely professional. The car wash was not so stellar. Black vehicle left to air dry (spots everywhere but Dan sent it back to be dryed correctly). Guess that's why it's free. Tint was not repaired correctly but Dan ensured the work would be corrected and it was.

JEREMYWDUKE

Jan 6, 2016

Everything was great. The staff was very friendly and the service was quick. Except they forgot to put my sticker, for the next oil change on my windshield. Lol

vlclark40

Jan 1, 2016

The service department is simply Great. They are polite and genuinely appreciate your business. The work was on our new car and they were very polite and on time. The work was done sooner then promised and we were on our way. They are very good and maybe even Great.

CHADJONES.6343

Dec 31, 2015

I came in for my first service appointment for my new Camry. As soon as I pull into the service drive I was greeted by a friendly face. It didn't take no longer than 20 mins.

Hatfield

Dec 30, 2015

Carl and Randy are always very personable as well as helpful. We look forward to our visits for our vehicle. They have always been very honest with information when it comes to spending money on our car. We will surely return for all our services because of these two. :)

cormackfive

Dec 25, 2015

I bought a new Toyota Sequioa and I love it! Brian was able to find the exact car I wanted and had it brought in for me. Great service.

Marcus Sharp

Dec 24, 2015

"No Hassle Castle", Robert Castle was recommended to us as our salesman when we were ready for a new car. It really was a no hassle sale and we were treated very well by everyone involved at the dealership. We have had our vehicles serviced here for years and have always been treated well and truthfully. Eric Griego has been a great service manager as well. I highly recommend Toyota of Rockwall and No Hassle Castle. Sincerely,Marcus Sharp

CRYSTALNAVARRO

Dec 19, 2015

Taylor Moore was an amazing sales rep, he took the time and showed us different SUVs in the rain until we left with one, this was my first time buying a car, and I will never forget this experience. He was very professional and explained all the different models. If you want a great deal and amazing experience come see Taylor!

KELLIELARAWAY

Dec 19, 2015

We loved Chad Jones. He took the time to help us find the right car! If you want a good deal and friendly service see Chad!!

kathytjenkins

Dec 15, 2015

They cleaned up a used car I was purchasing, and programmed a new smart key. Even found me a 2012 owners manual for the new to me highlander hybrid. Timely personal care from good (happy) people. You can't do better than rockwall Toyota. We found the car we wanted online and Drew helped my by phone over the weekend. Great Service!!

KKGHARANA

Dec 15, 2015

sold RX 350 with only 12500. Also bought extended and comprehensive warranty from them. Next day found that passenger door lock was not operating.. Took the car to them. They did not fix it or take any responsibility for cheating me. They directed me to Lexus dealer at Dallas which happened to be very nice dealer who fixed it free of charge and also gave loaner car. Next time I will go to that Lexus dealer for purchase or service.

RockwallPolitician

Dec 14, 2015

After being hung up on twice I was finally connected to Carl with the service center. While speaking on the phone he was short and rude with me. I explained what I believed to be the problem when he interrupted me and sternly corrected me. Made me feel like an idiot. He also quoted me $2000-3000 for the fix with out even seeing the vehicle. I took my car to another dealer and they are fixing it for $400. Highly advise you stay clear unless you are okay with high pressure, high cost, and condescending advisors.

JILLMUNCY0

Dec 7, 2015

Service Advisor Donna was extremely helpful and professional. Service Advisor Dan Landrum is my usual advisor because he is so wonderful. But Donna assisted me this day and it is great to know someone else for when Dan is not working!

JANETTHREADGILL

Dec 3, 2015

I liked the customer service and the way David Robertson took his time and explained the brake service that I needed from the beginning to the end.

LGADAMS0

Dec 1, 2015

This Toyota dealership is absolutely the best! The service before and after the sale... has been above and beyond! The dealership should be voted the best in North America!!! I feel like I'm their only customer and that I'm special. I know that is not the case, but it is almost like having my own dealership where I can go to ask questions, get my car checked out, and just go learn! What a team!

WENDY.D.HINDS

Nov 30, 2015

Excellent experience and service, with a smile. No pressure or hassel from staff just straight to business showing me the car I was looking for; the Corolla. Everyone was friendly and helpful, as well.

ranger123

Nov 27, 2015

was treated very well deal was fair but need to get read of paperwork on returning Toyota owners been driving and financing Toyotas for years and still had to wait along time for finance person took over3hrs. brian dial was great scott not so good did not understand everything but was getting late and I had to get home 125miles away

GILBERT1832

Nov 27, 2015

The people at the Toyota dealershipade me feel like my business was as important as anyone else. They went out of their way to make sure my auto transaction was completely satisfied. I would definitely buy again and recommend ten to family and friends.

MIKELITTLEHOW

Nov 27, 2015

From beginning to end a great experience! Second car there and I recommend this place to anyone shopping for a Toyota! Nice Job by everyone!Price was great!

SARASALAS5511

Nov 27, 2015

They were so kind, helpful, and professional. I told them what I needed in a vehicle and my price range and they found the perfect vehicle for me. This is my second vehicle to lease here and I will definitely be back.

LJWright

Nov 27, 2015

Made an appointment online on a Sunday. Was contacted early Monday to schedule an appointment. Arrived at 8am Tuesday to have window's tinted, before I left the Service writer's office, the technician had called to ask if my vehicle had arrived. In less than 1 hour I was on my way home. Very professional staff.

williamehuff

Nov 27, 2015

Easy to do business with and the best prices around. All the staff are very friendly and have no problem helping you. Talk to Anthony he will fix you up!

LARRYDAVIDMCKINNEY

Nov 26, 2015

I have a car representative named Carl David and I call he and he takes care of the problem....courteous...trusted and quality service. He keeps me informed on preventive maintenance and always lets me know when I should schedule my next maintenance

DEEANNANGEL39

Nov 26, 2015

All of the employees are attentive and nice. They checked with me several time to make sure I was being taking care of. The coffee was good.

chandyman150

Nov 26, 2015

Absolutely exceptional service, I dropped the truck off after a night shift and promptly fell asleep, I woke up to a message that the truck had been complete just under an hour after I dropped it off. When I picked it up to my surprise the truck had not only been washed but vacuumed inside as well, I was blown away, never have I ever gotten this kind of exceptional service anywhere. Only going to Rockwall Toyota from now on.

sercypete

Nov 26, 2015

Service was courteous, fast and effective...It always is at toyota of rockwall...love my car, my dealershipand the service I have always gotten...keep up the great work

brice_christy

Nov 26, 2015

I enjoyed my recent purchase because the dealership was very friendly & helpful. They made the experience quick & easy. They were very attentive to my requests.

JOANNC1221

Nov 26, 2015

Dan in the service department was very responsive and professional. He kept me updated on the repairs to my Prius. Toyota of Rockwall is a great place to buy a car and to get your car serviced. I highly recommend them!

dongodby

Nov 26, 2015

Dan was very professional and got my truck serviced quickly so I could get to work as soon as possible. The facilities were clean and the coffee was good.

esilva1371

Nov 26, 2015

The wait wasn't long but once I got home my husband notice something. They had left a rag in between the hood and had grease marks all over it. This is very unprofessional and they didn't even offer a discount or anything for this experience when I went back. I don't think I would return to this location, very disappointing!

shelley.garrett

Nov 26, 2015

I expressed interest in a particular car online. The salesman called me (no pressure) and asked for my dream scenario. He called me back within 30 minutes. Brian Dial was awesome. Then Danny Rawls called to tell me what a great vehicle I was getting -- he acquired the used vehicle for the dealership. The finance man, Joey, was wonderful, too. I've wanted to buy a car from Barbara Jackson since I first met her, but I didn't know how I was ever going to buy a Jeep from a Toyota dealership. Problem solved! Best service I've ever had, and it all took less than an hour!

tamjam

Nov 22, 2015

Just bought our 3rd new vehicle from Toyota of Rockwall. Worked with Robert, No Hassle, Castle this purchase and his nickname is accurate. Whole process went smoothly and was not too time consuming. Robert is very knowledgeable of the vehicles and very easy to get along with. They gave us a good deal as a repeat customer. Everyone is very friendly and helpful. Have always had great service from the service department as well. And you get a free car wash with every service that is Echo Friendly as they are a Green Dealership. Makes buying a new vehicle a good experience.

DLM

Nov 9, 2015

Terry Pierce was an excellent salesman. We were in and out in 2 hours! He made sure we were comfortable with all areas from the sale to finance!

JDMILNER0

Nov 7, 2015

I always a have good service when I come to the dealership to have my van serviced. I would not take it anywhere else unless I was out of town and it was an emergency. The service staff is always friendly from when you drive into the service entrance till you check out and leave. The only person that I think could improve was the lady that made my appointment she could use some help with she talks to customers her name was Felica she was boarding on rude. I like everyone else that I have come in contact with there when I call again to make a appointment I will ask to speak to someone else if she answers the phone.

PhilipBeamSr

Nov 4, 2015

Copy of Followup to Scion Customer ServiceHello once again my friends at Scion.This evening late a UPS truck drove up and delivered a small box containing the "3rd key" to my 2014 Scion xB sent by Toyota of Rockwall. I tried the key on the car and it works. Thank you for your followup and I want to say that Craig Maynard there at Rockwall was very helpful to me and was highly considerate in assisting me. I had been turned down by Justin Hogue who is in the Service Department and tried to insinuate that possibly I had received the key at the sale back in 2014 and simply lost it. No such thing. I did not know the cars came with them until I bought my 2015 Parklan 686 in Houston on October 31, 2015 (Saturday). Justin not even know the function of such a key and stated that since it would have to be programmed for the car the cost would be prohibitive to Toyota of Rockwall. I called back and talked with Craig Maynard after speaking with Scion Customer Service and he investigated further and determined that this "3rd key", as with my 2015 doesn't have a chip and needs no programming. That was yesterday and now I have the key in hand and I am happy. I now realize that the cost for this key is nowhere near as much as the other 2 that have the chip inside and need programming. Might I suggest that someone at Toyota of Rockwall in management and the Scion Corporate do a review on how this was handled and see where it could have gone better in the beginning. Craig Maynard was 100% excellent in this and I am very disappointed at the lack of interest shown by Justin Hogue. He could have cared less if I was satisfied as a customer and a Scion owner. Thank you to all who really do want to make the Scion brand truly customer friendly and thank you Scion for listening to me in this matter. And thanks to Craig Maynard and to whoever else helped to put this matter to rest so I can get back to enjoying these 2 great xB autos.===============Sincerely ~ Philip N. Beam Sr.

charleswiese

Nov 1, 2015

I was on my way home when I stopped by to have the service done and was in and out in lees than an hour....I couldn't be happier with my car and Toyota of Rockwall has helped me to continue to be a fan of Toyota's!

susietull

Oct 29, 2015

Kirk Gordan was a very attentive salesman. They really listened to what I wanted and constantly checked to make sure I was a satisfied customer.

mlane0

Oct 29, 2015

This is a great dealership. Everyone we dealt with was very professional. Jonathan was excellent- he explained everything and has followed up to make sure we are happy. We were pleased with the deal and are pleased with the vehicle we purchased. I would definitely recommend Toyota of Rockwall.

Cynthia Cortez

Oct 29, 2015

I bought my first car recently on my own and Andy Bacon helped me out with exactly what I wanted. He gave me the absolute best price for my car and I could not be happier. As a 21 year old, he made the process simple and easy and gave me any deal that he possibly could. I was in great hands at this dealership. I would recommend to anyone who wants a car or is looking! You will not regret it.

giovannyp

Oct 29, 2015

Just great!! fast service, coffee machine, and the best customer service my car was washed as well... that was sweet!! Special Thanks to Gabriel and Justin.

DOCS2KU4U

Oct 29, 2015

Taylor our sales rep was awesome. I'm not the easiest person to deal with when it comes to purchasing a vehicle, but Taylor did what he said he would do and that means a great deal to my wife and I.

PTRAINERDREW

Oct 29, 2015

Great sales men, deals and service. I have been to alot of dealerships and between my boss and I we have purchased six vehicles from Toyota of rockwall just this year. We will continue to come back.

JJCAPELLA

Oct 29, 2015

Arrived Saturday at 3:10pm for the 25000 service, my car was ready right before 4:00pm. By the way, my car was washed as well... Can you ask for more?

Missa

Oct 23, 2015

So grateful for my experience with Toyota of Rockwall and Taylor. He was incredibly knowledgable about all of the vehicles and took the time to truly understand what I am looking for in a new vehicle.

SHAY

Oct 23, 2015

I have been interested in the Toyota Highlander for quiet sometime. I met with Taylor and he helped me find the exact one I was looking for. He knew the vehicle very well and showed me everything there was to know about the Highlander. Taylor helped answer all of my questions about the vehicle and I do plan to return to purchase the Highlander soon. I am also sending my friends and family to work with him. Thank you Taylor for knowing your product and loving what you do.

StephanieG

Oct 17, 2015

I went to look at a car and my salesman Alan, let me test drive it, told me about all of the features and never once mentioned trying to get me to buy it since I said I was going to test drive a few different models. I called him back the next day, went out and again test drove it and he asked if I was interested in throwing some numbers around. There was no going back and forth repeatedly, he made me a fair offer as far as price on my trade-in as well as the price on his car. There was also no pressure to use their financing as I already knew what my bank would do (but in fact they beat it by a little bit). The finance guy Wes was very down to earth and told me about options but again no pressure to purchase. This was the easiest and most pleasant experience I've ever had when buying a car and we buy one every 3-4 years. I can 100% recommend this dealership and the people I came into contact with. Also after doing extensive research, the prices at Rockwall Toyota were less than the other dealerships I visited. Every used car on their lot seemed to be a high quality car and most were certified. The dealership itself, was very clean, new and every single person we came into contact with was pleasant and helpful.

Alma

Oct 6, 2015

Wonderful experience! I love my car. Very knowledgeable salesman. I will highly recommend your dealership. This was the best experience of all the dealerships I went to

Christell57

Oct 6, 2015

I recently bought a truck for my son. I work with Chad. He was a pleasure to deal with very laid back , not pushy at all, and very easy to talk to. It was such a great experience we went got food after.

Baker

Oct 4, 2015

This is my fourth car to buy at Toyota of Rockwall. I went to look at a Honda Accord before looking at a Camry because I just thought I might like something different. It wasn't even a comparison. Robert Castle in Rockwall was exceptional with his straight forward approach with me and down-to-earth salesmanship. I didn't think I was talking to a salesman, but a friend. He was totally honest in every aspect of the car deal. I will never buy anywhere else. Toyota of Rockwall has class in that you walk in their dealership and it's comfortable to wait while your car is serviced and you don't feel like your in a warehouse with salesmen trying to rip you off. We have 7 Toyotas in our family and the resale of them is excellent. Thank you Toyota of Rockwall.

Lisa F

Sep 29, 2015

This was a fantastic, no-hassle experience from start to finish. After speaking with Terry, he reserved the car I originally inquired about for a test drive. However, there turned out to be 2 cars I was interested in. Terry then referred me to Drew Nigo, who very professionally guided both test drives and the car buying experience, even though it was late on a Friday night (including payment options). The GAP insurance process for the certified, used vehicle was handled by Wes Gerhardt, who was also great to work with. Since the car I purchased was a new arrival, it not been detailed. Drew kept the car, had it detailed, and I was able to pick it up the next day. Because of their courteous professionalism, I highly recommend Drew Nigo for a salesperson, and Toyota of Rockwall as a dealership! Thanks for ALL of your help, guys! Lisa F.

Prius man

Sep 25, 2015

Dealt with Jason kirksey who was very nice to us. He promised a 5 minute review of our car and he made it happen. I would not hesitate to work with him again.

Miss L. Smith

Sep 12, 2015

Andy Bacon, you're a wonderful guy. I appreciate your listening skills, I salute your dedication of the get it done salesman. My finance person was Mr. S. Smith. You're awesome. Toyota of Rockwall, I would highly recommend you to EVERYONE. I found the Lexus ES 350 on cars.com, called to see if the car was available. I got Andy on the phone, explained my situation, gave him my WHOLE truth. I didn't want to waste his time nor mine, he said do the application online, and I will pull it, and we would go from there. I have to admit, even after talking I still had a fear, but Andy put me at ease. We started the process at 3:15 on a Friday by 4:12 I received a text from him ( I gave him permission to text me) we had a deal and to come on out. And once I got there, I had to wait because he was with others. But in the end it was well worth the wait. Now comes Mr. Smith( no relation) finance man, payments came in lower then previously expected and was all within reason. Asked a few questions to clarify things and paper was signed. Explained every page. So if you are reading this review as a helpful tool, please know I recommend Toyota of Rockwall for your next car buying experience.

muela

Aug 30, 2015

I live in Richardson and i drove all the way to rockwall toyota and it was all worth it.I got the best deal Thank u again

MISTY W

Aug 27, 2015

I would totally recommend anyone looking to buy a new Toyota that they go to Toyota of Rockwall and ask for Brian Dial. My experience was completely stress free from start to finish, Brian was very helpful and answered all my questions before and after I bought my Prius.

Tom

Jul 20, 2015

Had the car serviced. Two days later left the state. Second day out we stopped for a meal. Came back out and the 2011 car would not start. Turns out the battery was bad. The gray powder that accumulated on such deteriorating batteries was obvious. We are from TX and was in TN. Our problem would not have occurred had Toyota of Rockwall been diligent during the latest service only days before our breakdown. Toyota of Rockwall denied any responsibility for their obvious oversight. The dealership where we had the battery replaced agreed that Rockwall was negligent in not catching the problem and notifying us of same. They have lost our business and respect. Would not recommend them to my worst enemy.

Shelly H.

Jul 3, 2015

As a single woman, I was a little reluctant to venture alone into a car dealership for fear that I might feel unnecessary pressure or even be mislead. Not long after I began interacting with the gentlemen at Toyota of Rockwall, I realized my fears were completely unfounded! These courteous, welcoming salesmen cultivated a relaxed atmosphere that left me feeling very comfortable and set the tone for a very satisfying car-buying experience.Specifically, I had dealings via email with George Lawton--(an extremely personable communicator!) At the dealership I dealt primarily with Brian Dial who was as welcoming and courteous as he could possibly be. His primary concern seemed to be my satisfaction and he was extremely patient in answering all of my questions. I would be remiss if I didn't mention the very able "assist" from his co-worker Dale Calhoun who willingly stood in for Brian when I showed up unexpectedly a day early on Brian's day off. Additionally, I had yet another fantastic experience with Joey Desrosiers from the finance department who was very informative while we worked out the details of my extended warranty agreement. I am thrilled to say that I am now in a low-mileage pre-owned (like new!) Toyota Corolla--that I purchased at an an unbelievable price, and I simply couldn't be happier. If you're in the market for a new car--or even THINK you are--give Toyota of Rockwall a try--and ask for Brian! You won't be disappointed! .

senior

Jun 27, 2015

MY DEAL WAS MADE IN PUBLIC LOUNGE. MY PERSONAL FINANCES WERE ASKED FOR INCLUDING MY SOC SEC NUMBER. WAS VERY UNCOMFORTABLE SITUATION AND NO PRIVACY..

roger73

May 23, 2015

Everybody is all about the customer. I had alot of the work done before I even was at the dealership, but I don't think that I have ever been in and out of a place that quick before. Nothing I hate worse than being at the dealership all day long. Makes me grumpy. Excellent service and attention to detail. Thanks Toyota of Rockwall.

m-10

May 7, 2015

My wife was looking for a vehicle so we decided to stop into Toyota of Rockwall. Robert "No Hassle" Castle was the first person we encountered there and he made us feel right at home and comfortable. He didn't pressure us at all, but did answer all of our questions and point us in the direction she was looking. This was by far the quickest and easiest car buying experience both my wife and I have ever had.

Mak

Mar 13, 2015

I looked at many dealerships but when I arrived at toyota and was met by the salesman Dave I was blown away! He was very patient and kind and went out of his way to help my husband and I find the right car for us. The entire staff was helpfull and it made my first car buying experience a delight. I was so thrilled to drive away in my new car I couldnt have been happier with the experience

Debbie Lee

Feb 23, 2015

Overall, I had a pretty good experience here. I was in and out pretty quickly, I had my (2) grand children with me and they were entertained in the play room and with the snacks that they provided for their guest. I would go back there again.

mike salmon

Feb 22, 2015

i drove out to rockwall from mesquite tx. i wanted to get a quote to replace my tires and inspection on my 2011 rav4 . the service rep i spoke to was named justin h. he told me he did not have the tires i wanted and he could order them and call me when received and set up an appointment. well much to my amazement he returned my call and said the tires were received and we could set an appointment for saturday the 21st . so saturday arrived and i drove to the dealership and justin was there to greet me as he said then he wrote my service invoice up and said it would be several hours to do all the exrra work i had added on with the tires to be replaced. well to my amazement justin offered to have a driver of the company drive me and my girlfriend back to our house in mesquite and call me and pick me back up after the work was done. wow what service i completely shocked and the price was even lower than what i thought it would be. i am blown away with such a job toyota of rockwall did for me today and his manager to which i spoke to also was great also . really i dont know what water these folks are drinking but i do think all businesses should follow these peoples lead. i have dealt with rockwall toyota before to change the oil and filter in the years past on my cars but now i do have a respect for this dealership that i just wanted to let the folks know about them or maybe i should keep a good thing quite and keep it to myself "just kidding" but really if you want good service and a person who keeps his word ask for justin h. even if you have to wait in line believe me it will be worth it. if there was a gold medal to be given for a great company a great manager and a super nice service writer "justin h. well justin would receive it. again great work justin you did your company good. mike salmon mesquite texas.

Judi H

Feb 9, 2015

I loved working online with George and then meeting him in person. He made me feel comfortable and made the car buying experience much easier than I anticipated. It's been almost a year since I drove away in my beautiful new Venza and I still have great memories of that process! Even though there are dealerships much closer to my house I still make the drive to Rockwall because that's where I feel comfortable. And I love the "earth friendly" building and practices of this dealership!

pinkypie

Jan 26, 2015

I'm a young first time car buyer and reality soon set in when I went to 4 car dealerships and no one would work with what I could afford or take me seriously. I completely gave up hope trying to find a new vehicle. Until I went to Toyota and met Chris. He was straight up with me and didn't just tell me what I wanted to hear. The first car he recommended I (unexpectedly) liked. We took a test drive and I fell in love with the car. When it came time to do paperwork I was so impressed with how quick and easy it was. I was expecting to spend all day there and ended up spending no more than an hour and a half there. Chris even called me 2 days later to make sure I was still satisfied and asked if I had any questions. He went way out of his way to make sure I was completely satisfied. It is so rare today to find great costumer service but Chris and all of the other employees there really know how to impress their costumers. Loved this experience!

pattycake

Dec 22, 2014

Toyota of Rockwall was great from the moment I walked in the dealership, the receptionist greeted me and the ladies were quick to offer us refreshments they were so nice and not pushy like other dealers I've dealt with in the past. The customer service here is the best. Brian Dial went out of his way to make me happy, and I feel that I've made a friend for life with Brian. I could not have ask for a better car buying experience. I would recommend Toyota of Rockwall to my family and friends, Brian made my car buying experience a joy.

YihShyue Liu

Dec 11, 2014

First thing i walked into the dealer is i was able to walk around without a sales man jumping at me at first site and try to force me to purchase a car immediately.i walked inside and was greeted by the receptionist with offer of coffee or water etc or snacks and the interior was beautiful. was greeted warmly by Corey and even honored the price i wanted and had listed on the site.overall wonderful experience though i thought the platinum service package for the price was pretty high but i believe should be worth the money.

cookkyliel

Nov 26, 2014

We loved our non pushy experience!! Terry was an awesome salesman and really became like a family member through the process. The manager was awesome too! A great place to go and ask for terry ppierson

JillKnight

Nov 20, 2014

I have purchased two vehicles from Toyota of Rockwall and had exceptional customer service both times. I bring my vehicle to the service department at Toyota of Rockwall for routine maintenance and the service is friendly and fast, the waiting room is comfortable and my car is serviced to perfection every time.

JoeyRichards

Nov 18, 2014

It was a breath of fresh air to deal with a couple sales guys that weren't your stereotypical car salesmen. Kenneth & Jake actually listened to my concerns and came up with a plan to make this deal work. They weren't pushy when we told them that we wanted to talk about it over the night, Kenneth actually pulled some strings and got us a table a popular local restaurant. It's nice to deal with genuine people that actually think about the interest's of others rather than just trying to close a deal.

JD Mac

Nov 17, 2014

Asked for information on 2005 T-Bird offered on Cars. com. Dealership personal respond by email and phone within 30 minutes. Dealership Manager informed me that used 2005 T Bird with 2500 miles had been sold and delivered last night.

AmyFredie

Oct 22, 2014

My wife and I came to buy a new Camry and all I ever wished to get from a dealership was the honesty that I got from Toyota of Rockwall, especially from manager Deno Moore; he was the manager assigned to our deal and he was great every question I had he answered and it helped a lot into our car buying process. I am a very specific person that likes everything done in a certain way and lets just say Toyota of Rockwall made it a lot easier for me and they made me feel very comfortable with my final decision. I would recommend to anyone that wants a knowledgeable sales experience I suggest you ask for Deno Moore as he answered everything with honesty and great detail.

Roger

Sep 22, 2014

I bought a used toyota celica from the dealership and the day I brought it home the power door locks did not work. I brought the car back and told them if they could fix it and the sales manager said he would not replace them just try to rebuild them and if they worked good if they did not I would be out of luck. I spent 5 hours waiting for them to tell me that the process would take the entire day. The sales manager then asked if I could call someone to pick me up but I told him I didnt have no one to pick me up. The sales manager then refused to give me a loaner car he would have rather have me get picked up or pay for one. Overall I wish I would have never set foot at the dealership

laura dw

Sep 20, 2014

Corey Thomas was excellent. Friendly, helpful, knowledgeable and made my daughter"s first car buying experience very enjoyable. We will definitely return to this dealership for future purchases.

dianeetzler

Sep 2, 2014

Andy and the dealership Toyota of Rockwall restored my faith in at least in this dealership. My daughter and i had an awful experience at another dealership, but Toyota of Rockwall fixed all that. They were fantastic Andy worked his A.. Off working a deal for us. If you need a car make sure you give Toyota of Rockwall a chance. Everyone is very friendly and helpful it's a family environment. Sent from my iPad

AlejandroMachuca

May 19, 2014

First off I live in San Antonio, so when I bought my new car from Rockwell it had nothing to do with convenience and everything to do with service. My Cavalier had recently died and I was stuck without any transportation in San Antonio, after about a week over visiting different dealerships in my area including other Toyota dealerships I came across the Toyota of Rockwall website by chance. Turned out to be the best car purchasing experience I have ever had. Because I was without a car when I called TOR they flew me out to Dallas that very day and set me up with a great deal that stayed in my price range. The salesmen, Bayron and Kirksey were both absolute professionals and the Finance gentlemen were also top notch. Not once did they try to sell me something that I did not want or need. I dont play around when it comes to business and neither do they. Toyota of Rockwall goes above and beyond what other dealerships will do for their customers. Id recommend this dealership to everyone.

TamaraDunham

May 19, 2014

Easiest purchase of a car i have ever made. Salesman, corey, basically negotiated price over phone.....no back and forth haggling. Was in and out in an hour. Would totally recommend this dealership and corey as mu salesman. Will definitely be back when time to purchase again.

temarche

Apr 25, 2014

The customer service at Toyota of Rockwall is awesome. They are very professional. Ask for team Juan, Travis, and Spike! The will take excellent care of you.

mkirksey

Feb 26, 2014

Corey Thomas is a great example of professionalism mixed with personality! He made the entire car buying experience much easier than I had expected. He was very knowledgeable about the car and offered lots of options to consider. He was not pushy. He was very patient and kind. We made several trips to the dealership and each time we encountered friendly and helpful people.

jimmyr81846

Feb 25, 2014

I went in for an oil change on my Camery and my wife liked the new body style of the 2014 Tundra. Cory Thomas has been my saleman for years we work out a great deal the only thing was that this tundra had a 4.6 leader engine and when we went to get our old Tundra from south Texas the cruse control would shift to much over the hills. I took it back to dealership and the service manager check truck out, and could find no problem except the possible size of Engine I was used to. Cory,Jacob and Michael and my wife pick out another Tundra that had a 5.7 leader engine and put Janice and I into it at no difference in price. It also had the same equipment. Even though I had put over a 1100 hundred mile on the first Tundra. This is the reason I will always drive back from Sargent Texas even though it's 400 miles and trade with this Dealership......They are the most friendly set of People at a car dealership I have ever work with. this was the seventh vehicle I have purchased there.

Evillarreal1

Feb 11, 2014

I am impressed with Toyota of Rockwall!! Robert Offord is very honest and works diligently to get your deal done super fast! I spent less than two hours with paper work. I was out of there in no time. The staff is extremely helpful and they get things done. Unlike other dealers that dragg you all day long Toyota of Rockwall does not work this way. You are in and out before you know it. They actually had several follow up calls to see how the car was going!! This is the #1 dealership in town! Very good people!

Saldsenna

Dec 17, 2013

From the moment we entered the dealership, Moses was very friendly and helpful. He was able to negotiate in order to give us the best option available. We are very pleased with our new acquistion and thankful for that.

antonio jimenez

Dec 7, 2013

I would like to tell you about how was the process to buy my new vehicle. Toyota and Honda are my favorite brands because of their reliability. After Corolla 2014 broght out to the market I decided it was the right car for me. I am in love with the red barcelona corolla 2014, and its white interior. Moreover I wanted to customized with leather seats. After to look in several dealers thought internet, George Lawton, from Toyota of Rockwall, he contacted me, and he helped me to find the car which I was looking for. The best part was the price, he gave me the best price among other dealers. I had to travel to Dallas to get my new car and Byron Posas was the person who helped me to finish the process. They provided me a courtesy car during the time they took to finish to custumized my vehicle. I think it was the best deal I have done before. I really enjoy the way how they treated me. I recommend this dealer.They help you to get wht you really want.

B Hall

Dec 6, 2013

Best car buying experience ever. No car games. Was very respectful of my time and the whole process was very transparent. Highly recommend this dealership.

antonioeloy1983

Dec 6, 2013

I am enjoying my new Corolla 2014!! I would like to tell you about how was the process to buy my new vehicle. Toyota and Honda are my favorite brands because of their reliability. After Corolla 2014 broght out to the market I decided it was the right car for me. I am in love with the red barcelona corolla 2014, and its white interior. Moreover I wanted to customized with leather seats. After to look in several dealers thought internet, George Lawton, from Toyota of Rockwall, he contacted me, and he helped me to find the car which I was looking for. The best part was the price, he gave me the best price among other dealers. I had to travel to Dallas to get my new car and Byron Posas was the person who helped me to finish the process. They provided me a courtesy car during the time they took to finish to custumized my vehicle. I think it was the best deal I have done before. I really enjoy the way how they treated me. I recommend this dealer.They help you to get wht you really want.

Dond5

Dec 6, 2013

Toyota of Rockwall and Jason Kirksey exceeded my expectations..He gave me all of the info I needed before I arrived, gave me a great price, and had my vehicle ready to go when I got there. The price never went up and he didn't try to sell me a bunch of extra stuff. He was really fun to work with, laughed with us a lot, and made the whole process fun. It was a great contrast to what I've experienced at some dealerships in the past.The building was new and the place was very clean. Everybody was very friendly, polite and helpful. They helped me get a cup of coffee and made hot chocolate for my kids. There's a nice play area and a big screen TV in the waiting area and they gave my son the remote so he could watch what he wanted and stay entertained while we signed paperwork. That process was very easy too. No hard selling or pushiness when we had to do paperwork. Gabriel was very nice and explained everything to us very thoroughly.I would definitely recommend this dealership and Jason Kirksey to anyone who wants to purchase a car. I plan to come back to these guys in the future. Everyone who worked there seemed happy to be there and happy to help the customer. It was definitely customer service oriented. If you don't like the typical car buying experience and want to have a really good one, go to Toyota of Rockwall.

bhall77

Dec 6, 2013

Great buying experience. Salesman was very professional and very tranparent. Very considerate of my time and they did what they said they would do without any hassels. Highly recommend.

Florida Transplant

Nov 17, 2013

After researching my options, this was the second dealership that I visited today. Everyone involved in my transaction were professional, personable and very quick. I test drove and left with my new, previously loved, vehicle in under 3 hours. The car is perfect and exactly what I wanted. I am thrilled and I am looking forward to a very long relationship from regular maintenance to future purchases! Thank you to everyone who brought it all together, especially Brian and Gabriel. It was a very fun day!! I am sure they miss me already!

SUNIL NAIR

Sep 4, 2013

I am telling from the bottom of my heart, i pretty much talk several sales person from all over the DFW area but only one person i see a quality customer service skill that person is from Toyota of rockwall and his name is none other than Mr Daniel Benson, Please ask for him, he is very starigh forward and tell you everything in front.

jwt

Jul 30, 2013

The worst bunch of " certified " mechanics I've ever seen... If your Toyota needs more than a oil change take it else were . Took my 4runner in for a simple fix and was told it needed a new motor... $200 at a local parts house and another tow bill drove it from Rockwall to Houston and back still going like new

NoTolerance

Jun 22, 2013

No issues purchasing the vehicle, but both times I brought my car in for "warranty maintenance", they discovered a nail in the sidewall of one of my tires. What are the odds?? To make matters worse, they had no tires in stock. Not to worry, they would put the temp tire on and I could come back in 3 days when the tires were due to be delivered. Works for me -- then I can replace the spare tire as well! I have a 2012 Camry, that's a pretty popular vehicle for the dealership to "run out of tires". Lucky for me, I found a new dealership close to where I work. They have a ton of Camry's on the lot and spare parts to go with them!!! They took me without an appointment and even agreed to take over the future maintenance of my Camry. I did however waste over half my day thanks to TOR's bafoonery.

Selane Drinning

May 9, 2013

this company lied, mislead, misrepresented, took my money, sad part, i was a returning customer and they screwed me with the return of my first car and buying a second one. Their owner Steve Jackson must not care how his business is ran because he doesn't return calls, their GM Jason Ortgies is the same way, he will eventually get around to it after making several calls to him or sending email. Jason said they would take care of the bill received on the lease from the first car and still i receive bills, called Jason and no return calls. I would not recommend this place to anyone.

JCJR

Apr 22, 2013

We had a very quick and enjoyable experience. Eric was very informative and did not pressure us. The dealership is very new and very clean. Great kids play area.

Tacoma Fan

Apr 15, 2013

I had purchased a vehicle at Toyota of Rockwall in 2012 and was generally impressed with the transaction and really liked the salesperson i dealt with, so, when I began to look for another new vehicle I gravitated back there, after countless phone converstions, emails and a test drive and three visits to the dealership I deceided to make the purchase. I had inquired with several other Toyota dealers about Tacoma's on thier lots and actually had several of them beat Toyota of Rockwall's deal, but I felt comfortable with T of R and they were close, I stopped by the dealership on a Thursday to go ahead and pre-qualify the credit and set up an appt for Saturday to make it happen, It was at this point that I discovered that they had prepared a deal on the wrong vehicle, in fact the trucks were identical except for chrome tube steps, I was ok with that so long as the deal didn't change, well it did! They asked me for 5.00 more a month to get the truck with the running boards, when I declined they immediately said they would honor the original deal. I was irritated by the attempt to add 5.00 a month to my payment, it wasn't the money, it was the principal, I chose to purchase elswhere and I am so glad I did. They beat Tof R's deal big time and saved me an additional 25.00 a month on my payment on a truck with a 900.00 higher sticker price. My advice is use the internet and search for the vehicle you want and work the best deal. You'll be surprised how much you can get them to come down on the price.

Maru Fernandez

Mar 1, 2013

Me and my boyfriend were looking to replace both of our vehicles, my 07 Volvo XC90 and his 05 Camry, we did some researching and shopping around and determined that the 2012 Toyota Camry was the best option for us. I contacted the dealership via the Internet and got a very good price from Bayron and George. When we finally decided to visit the dealership, we were very surprised of how nice the facility looks, every body was friendly and courteous and we did not have to spend our entire Saturday at a car dealership. We bought both of our cars from Toyota of Rockwall last December and got a great deal without having to go through the typical car sales experience. These folks are different. If you live in the DFW and are looking for a vehicle, definitely give them a shot.

francoloez

Feb 14, 2013

We needed a new truck to replace our aging Ford F-150. We are from Austin Tx. We decided on a double cab Toyota Tacoma because it has the features we need and because we love the design, construction and quality of the Tacoma. My wife and I are internet people. We met on the internet in 1995 and we do much of our shopping on the internet. It's really irritating to contact a dealer's "Internet Sales" department, ask them to reply by email only and 5 minutes later the phone rings. We contacted our local dealers and got this sort of treatment. We had thoroughly researched the vehicle and knew what we should expect to pay. None of the local dealers were coming close to our price and they all did the usual crap that makes you hate car sales people; add-ons, product switches, never answering your questions directly or honestly, making you wait, bringing in the sales "big guy" to assure you that they may lose the dealership for selling to you at such a ridiculous price, but for you they'll do it, then quoting a price that is still way higher than you know you should be paying. We were ticked off and frustrated after our second visit to a Toyota dealership. Finally, I googled Toyota in DFW and up came Toyota of Rockwall. I sent an inquiry through their website and shortly received an email reply from a man named Gabriel Hernandez. What a breath of fresh air! No phone call , just a series of focused exchanges as we worked out the details on a Tacoma that had everything we wanted at the price we wanted to pay. I was the one who finally made the first phone call, and that was only to firm up an appointment for us to go to Rockwall to pick up our new truck. What a pleasure it was to be treated like a person with half a brain who actually knows what they want in a vehicle. I don't expect to be buying another new vehicle any time soon, but I'd be back online with Toyota of Rockwall in a heartbeat if the need arose. They are Friendly, courteous, all first rate, all professional and very customer oriented. Gabe was remarkable. He offered to pick us up at the airport if we wanted to fly down. He bought us coffee and offered to buy us breakfast as well, and after the deal was done, he drove our rental car to the drop off point for us while we enjoyed the comfort of our new ride. Thank you Gabriel Hernandez and thank youToyota of Rockwall!

Belinda Santos

Feb 7, 2013

I live in Dallas and bought a car in Rockwall because a friend of mine had told me what a great experience she had there. It only took me 20 minutes to drive from North Dallas, and it was well worth the drive. From the moment I called in and spoke with my salesperson Andy I felt very comfortable and could tell he wanted to help me out. He listened to what I wanted in a car, and didn't try to sell me something that didn't interest me. Even more impressive, when I told him what my budget was for the car he helped me to buy the car I wanted for $50 a month less than what I had told him I could pay. That's a lot of extra money for me! The finance manager Jake was extremely nice too. I didn't experience the typical pushy sales process that I have at car dealerships. Everyone listened to me and what I wanted and could afford and they helped me to buy a car that was under the budget I had set forth. That shoes me they truly care about the customer. Two days after I bought the car, I noticed I had forgotten my garage door opener in the old VW I traded in. I called Andy and he had it delivered to my house. Great customer service and a very nice, green facility. That's enough for me in itself. Even the receptionist is extremely friendly at the front desk. I love this dealership and will recommend it to all of my friends and family.

hrbooth

Jan 16, 2013

I found a used vehicle online and inquired about it immediately and went to test drive after work, a 50 mile drive at rush hour in Dallas. I was at the dealership for over two hours working with Gabriel Hernandez. After filling out a credit app he said he was 95% certain he had a deal but needed a paystub and utility bill to submit to the bank to process the application and asked me to provide it to him the next day, which I did. After receiving a call from the bank and verifying information the next day I never heard back from him. I called the next day around noon and he said that they wanted a $3000 down payment but HE wanted to talk to them more to see if he could reduce it to $0 or $1000 down and would call me back in an hour. I had not heard from him by 5:00 and called and he said that they wouldn't come off the $3000 down requirement and I told him that I could get the $3000 anyway and I wanted to buy the vehicle. He TEXTED me the next morning to tell me someone else had bought the vehicle. He did not have the spine or xxxxx to call me and tell me what he had done like a man would. Gabriel is a cowardly manipulator that does not represent Toyota well at all. I will always be a Toyota customer, I know the brand is much better that Gabriel Hernandez. Toyota Rockwall should get rid of slime like him, he needs to go back to the cheap note lot in south Dallas where he came from.

Jdortiz1

Dec 29, 2012

Bought a new Camry. Eric was a great salesman, he was very informative. I felt no pressure to buy. I feel I got a fair deal. The dealership is very new and clean. Mangers were also very nice.

H. Booth

Dec 20, 2012

I found a vehicle on Cars.com that was advertised by Toyota of Rockwall and responded. They asked me to come out that night to test drive and look at the vehicle and I did so and spent over two hours there filling out a loan application and waiting to hear back from a bank. I was told by the salesperson, Gabriel Hernandez that he was 95% certain he had a deal but needed to hear back from the bank in the morning. The next day he called and said that they were requiring a down payment but he was going to see if he could work a deal where they did not require a down payment. I never heard from him again that day. The next day I called and he said that they were likely going to require a down payment of $3,000 but he wanted to work on it more to see if he could get it down and he would call me in one hour. Five hours later I had not heard back from him and I called and he said that they were not able to come down on the down payment amount and I told him that I could get the $3,000 for the down payment, but since it was after 5:00 at that point I would need to wait until the next day to submit an order for a check out of my brokerage account for the $3,000. He texted me the the next morning to tell me someone else bought the car. I feel like I was decieved all along and they were not honest about anything. If you tell a man you have a deal and he agrees you stick with it. That's how business is/was done in America. I guess car salesmen's reputations are earned because of people like this.

James1Wise

Dec 13, 2012

I was searching online for a used pick up truck and we found one I liked at this location. The Facility is the best dealership I have walked into. Beautiful, clean, and really big! I met with a guy there that told me everything I wanted to know about the truck I found online, showed us the car fax, inspect the truck, even let me drive it. They really helped me since this was my first time buying a car for myself to establish credit for myself. After everything was said and done, I drove out with my new truck the very same day. The one and only thing that I felt needed attention was the amount of time it took for me to get it. We waited in the lobby for nearly 5 hours staring at a wall which is inconvenient. But other than that it was a real deal. I definitely recommend this place.

WDC BROWNSFAN

Dec 8, 2012

VERY GOOD BUYING EXPERIENXE. AFTER GETTING THE USUAL RUN AROUND FROM OTHER DEAKERS, THEY WERE HONEST, QUICK AND DELIVERED TO MY EXPECTATIONS

Loudmouth

Nov 12, 2012

I had more than one very bad experience at a Honda dealership. I was very upset and told Danny and he put me in the perfect car for me. Thanks

rrsandman

Nov 11, 2012

I am a woman and these guys treated me with respect! I told them what I wanted and they worked really hard to get me what I wanted for the price I wanted to pay....you guys are awesome!!

BelindaSantos

Nov 11, 2012

I live in Dallas and bought a car in Rockwall because a friend of mine had told me what a great experience she had here. It only took me 20 minutes to drive from North Dallas, and it was well worth the drive. From the moment I called in and spoke with my salesperson Andy I felt very comfortable and could tell he wanted to help me out. He listened to what I wanted in a car, and didn't try to sell me something that didn't interest me. Even more impressive, when I told him what my budget was for the car he helped me to buy the car I wanted for $50 a month less than what I had told him I could pay. That's a lot of extra money for me! The finance manager Jake was extremely nice too. I didn't experience the typical pushy sales process that I have at car dealerships. Everyone listened to me and what I wanted and could afford and they helped me to buy a car that was under the budget I had set forth. That shoes me they truly care about the customer.Two days after I bought the car, I noticed I had forgotten my garage door opener in the old VW I traded in. I called Andy and he had it delivered to my house. Great customer service and a very nice, green facility. That's enough for me in itself. Even the receptionist is extremely friendly at the front desk. I love this dealership and will recommend it to all of my friends and family.

AP3

Oct 31, 2012

Derrick Mallory is horrible, he has promised things and has not delivered. Not a good employee and not a good person. We will not ever come back.

morgan.autrey

Oct 23, 2012

I communicated to this dealership for 5 days about a used vehicle. I was called and told several different things, and was switched between 3 different people. Once I thought we had finally reached an agreement on price and warranty I left work early and drove 45min to Rockwall. Once I got there and sat down with the finance guy he showed me a completely different deal that I have never agreed on. I was pissed. I asked for my keys and walked out. They didn't even try to make it right. I will never go there again and never recommend them to anyone. Horrible service.

Cccwbcc

Oct 21, 2012

This is the second vehicle I have purchased from Toyota of Rockwall and I am extremely pleased with the professionalism and courtesy that I received from both Eric and his manager Jerry. I told them I didn't have a lot of time and don't enjoy the purchase process. They acknowledged my needs and were fast and I am loving my new 4 runner. Jake in finance was very thorough explaining my finance options which as a woman I really appreciated.When I took delivery of my new vehicle they even had their General Manager come out and thank me for my business. These guys are first class and I will be looking forward to seeing Shelly and Don when it's time for service on my 4 runner. Thank You Toyota of Rockwall you have a customer for life.

Mitchum13

Oct 19, 2012

My wife wanted a Toyota Sienna XLE which we shopped the DFW metroplex for and after visiting nearly every Toyota dealer in the area, the folks at Toyota of Rockwall were by far the most willing to do whatever it took to make sure I bought there and would be happy with my purchase. As a matter of fact we were happy with our purchase. So happy in fact that I returned within a few weeks to buy a new Tacoma TRD 4x4 for myself. Since that time I've driven the extra miles to return for service when due and always been treated very well with extras like checking the alignment as I pull in for service at no cost and including the report with my receipt. To be completely clear, my standards for service and excellence are fairly high because my previous cars were a Volvo XC90 purchased new and serviced with Volvo, and a BMW 335i purchased new and serviced at BMW, which are both companies that train their associates to provide a "service experience" and not just a good day at the service bay.Recently due to a job transfer to an overseas position, I found myself needing to sell the Tacoma and prepare the Sienna for long term storage and once again Toyota of Rockwall stepped up. After visiting the Toyota dealer in McKinney, and also Carmax, I sold my Tacoma back to Toyota of Rockwall and upon finding out I was planning to store the Sienna they gave me a very fair deal on a complete package of service and detailing to be sure our family van would be like new when we returned to the states on vacation.In short, if you have fair expectations when you arrive Toyota of Rockwall will exceed them.

adamanalog

Oct 18, 2012

I came in needing a car but not sure exactly what I wanted. I drive a lot and need a room for equipment (musician) as well. With this in mind, I was trying to find something that offered me good gas mileage but also space. I started working with Charles and he was amazingly helpful and patient as I test drove many different models of used cars until I finally settled on a Prius. Charles's service and patience were amazing. This was my first car to buy from a dealership and he walked me through everything and made sure I was happy the entire time. Not only do I love my car, but I tell everyone to go to Toyota of Rockwall and see Charles. Service wise, the dealership has been top notch. on all normal maintenance they have been overly prompt and accommodating. I will not buy a car anywhere else. Toyota of Rockwall is the best in DFW as far as I am concerned.

dogrescuer

Oct 11, 2012

Came here looking for an internet used Corolla. Bayron Posas, the salesman, was very professional, knowledgable, and patient. He worked the numbers for the used car, then segued very helpfully into the topic of considering a brand new one. With his insight and empathy it turned out that a new one made good sense financially so I bought a new 2013 Corolla from him. This seems like a reputable dealer (don't see those 2 words in the same sentence often) and will be my first contact for my future car-buying needs. Ask for Bayron and you will be treated right.

aescamilla

Aug 18, 2012

Once you purchase a car, customer service disappears completely. I purchased the maintenance package for my Toyota Highlander. Every time I visit the service department for my maint. you would think I was an inconvenience or asking for service on my car for free. Recently dropped off my car and was told one hour wait, I told my rep i was going to grab something to eat across the street and would be back before then. I walked back and saw they were in the process of the oil change. I went into lobby and waited in the customer waiting area designated for service dept. I waited and waited and nobody came and said my last name ( as they have done in the past) I finally asked and after a little searching my car had been ready for awhile. When I asked Don why someone didn't come to waiting area he said he thought i went shopping. I told him I did state ( to him) that I would be back before service was complete. Instead of apologizing or just stopping the conversation he told me next time i need to come find him and tell him I am back. He wasn't aplogietic or cared that i was upset because I had spent a total of two hours waiting on my car. During the time in the service area he saw me on two seperate occasions so its not like he didn't see me in the waiting area.I called the dealer after pulling off the lot and left a message for a manager. Now week later, i haven't received a call back or an apology. Because of this one experience, I am 100% sure i will not give them my business in the future. I have been a faithful Toyota owner for 15 years. So, enjoy your customer service before you purchase your car, it all ends once you sign the paperwork. Thought the public should now, i already shared this with my friends and family. To think i sent them three people who did purchase their cars from there. Toyota Rockwall - Horrible Customer Service

tbannister

Aug 11, 2012

I went to them and bought a truck I saw on the web. The pics posted showed all weather floor mats. When I test drove it I noted no floor mats. They begrudgingly agreed to provide floor mats and they did, but they were standard carpet and not the all weather type as advertised. They stated they would fill the tank of the truck I was buying before I left, but this was not done. Their excuse was that they did not have access to premium fuel, which was required for this vehicle, lastly I noticed that the inspection sticker on the vehicle had expired 6 months prior. I brought this to the salesman's attention and they have agreed to reimburse me for the expense. Not impressed.

Tbanni

Aug 10, 2012

The vehicle I came to see and eventually bought was pictured with upgraded floor mats. When I came to test drive it they were missing I asked to have car mats included in the over 33K vehicle I was buying, the agreed with some motivation from me. The salesman told me that they would fill the tank before I drove it home, but upon getting ready to leave I note the less than <1/4 tank and was told they couldn't fill it as promised as my vehicle required premium fuel. They shipped my mats which were the standard and not the all weather mats as we're pictured in the ad.

Titus

Aug 5, 2012

These guys are professionals and they were on top of business,on time everytime.This was the best experience I have ever had buying a car. Titus

S.H. Murphy

Mar 9, 2012

We drove over three hours for a car we seen online. I ended up buying my 4Runner from Anthony Beck and will continue to shop here! He listened to what my wife and I wanted and got me just that . He even called me later that week to make sure everthing was going well. That's great service!

Not_happy2011

Mar 8, 2012

Very long story short, my wife and I bought a Camry from Derrick Mallory. He was very dishonest with us. We traded in my truck with a full tank of gas and got the Camry and the gas light was on in it. We asked if he can fill it up for us since we just put $70 in the truck. He said the dealership wouldn't let him, but that he would send us a gift card in the mail. We have contacted him no less than 10 times and been to the dealership twice and still haven't received the gift card. First he said he forgot to mail it, then he said his girlfriend was supposed to mail it, then he said he was mailing it "that day". Whatever. It's been almost 4 months and we still haven't received our gift card. I spoke with Liane the internet sales manager, she assured me she would take care of it. Nope, still no gift card. I sent the General Manager an e-mail with no response from him. I'm not done with this dealership. I will tell EVERYBODY NOT TO BUY A CAR FROM THEM. I'm sure they are going to lose at least one sale that will cost more than the $70 they owe us. I am not giving up either.

Douglas2

Feb 9, 2012

My salesperson Warren was fine but,when it came to the finance dept. Brett kept trying to sell me on "bumper to bumper warranties" "reliability ",when it was only a ploy to take the focus off he was ripping me off with horrible finance numbers. Please avoid Rockwall Toyota. They tried to push me into a trade they just received and told me it was my "best option" ,it wasn't the vehicle I wanted nor the color. I have some credit issues but when I finally got Brett to tell me he was giving me a15% interest rate I told him I could provide an A paper cosigner,he said it would not make a difference on my rate. They ended up offering me a used Tacoma with 66000 miles at 60 months for $585 a month.I went to Sports City Toyota in Garland and offered the same deal and I got a BRAND NEW 2012 Tacoma TRD Sport with all the bells and whistles for $450.00 a month and wasn't treated like a low class bum with no other options because of some dings in my credit.Rockwall Toyota is obviously only interested in their bottom line not about their customers.

M Cho

Dec 21, 2011

Dealer had the car I wanted, liked the no pressure buying

Kestes

Nov 16, 2011

We were looking for a used 4 cyl vehicle, something along the lines of a Kia Sportage or Honda CRV. Since Rockwall is where we live it made sense to look at the Sportage they had for sale. After working with the salesman and taking a spin my wife really liked it but as a woman said she needed a choice. Even though it was almost closing time the salesman took the time to not only show us a used Prius but allowed us to take it on a spin and patiently explained everything he knew about a hybrid. We ended up buying the Prius and had good experience on the finance end as well. Also had a follow up phone call and look forward to checking out the service dept. Overall it was a great buying experience.

Kemper

Oct 28, 2011

THE PATIENT PERSONNEL AS I TRIED TO DETERMINE WHAT I WANTED TO DO. THE FACT THAT THEY HAD ALL THE TIME NEEDED TO HELP US DECIDE.

jordan

Oct 14, 2011

Friendliness of sales person, made it easy to negotiate.

spercef

Sep 2, 2011

Overall great experience from start to finish. Eric did a great job and at no point did we feel pressured to purchase. It was not the stereotypical sales approach and it was appreciated. The process moved along very efficiently and it only took about 4 hours to finish everything. That timeframe included three test drives, negotiations, financing (which was very flexible and competitive), and delivery of the vehicle. We are very happy with the vehicle and the experience. Thanks Eric! Shawn

lmann0812

Apr 19, 2011

This was the easiest ad most pleasurable shopping experience I have ever had! No haggle pricing and being treated like I was the most important person in the world! When my car was delivered to me, not only was it perfectly clean with a full tank of gas, but she took a lot of her time to teach me how to work everything in the car, pair up the bluetooth and teach me the NAV system. I won't ever go anywhere else again.! Thank you Liane and Toyota of Rockwall.

believerme

May 10, 2010

Michelle, our salesperson, was extremely informative and friendly. We drove numerous cars before making a final decision on our purchase and she was patient with that process. We met several other employees who were involved in the purchase and they too were cooperative and knowledgeable. We were also impressed with the facility and the dealership manager. He, Michelle, and the man who detailed the car stayed an hour past closing to take care of us.