Used Cars for Sale at Toyota of Santa Fe in Santa Fe, NM

Aleta and Bob

Nov 1, 2016

Michael Lopez is fantastic!!! Working with him was an answer to our prayers of finding someone who would not pressure us; would be patient and honest; would be helpful in finding the car that would suit our needs and be in our budget. Mike goes the extra mile. This is our third Toyota. As sad as we were to say goodbye to our 2004 Prius, we knew it was the right thing to do at our age when getting in and out of a low sitting car was becoming more difficult.We started our "research" mid-September and bought our vehicle October 28th. On our first visit, Mike suggested we use the "Borrowed Car Agreement" when he found out we had an appointment in Albuquerque. We were able to do an extended "test drive" and it paid off for us as well as for Toyota of Santa Fe!It wasn't the same RAV4 that we drove to ABQ but with Mike's help, we ended up finding a certified pre-owned 2014 RAV4 with low mileage and in great enough condition to pass the 160-point inspection check list to be a certified Toyota used vehicle. If you don't know what this is, check it out because it is a sweet deal! We also got a fair price for trading in our 2004 Prius and came out of the experience very happy and with a new friend in Michael Lopez. We know that he will always be there for us - if or as we need help- over the years since he is motivated to do the right thing. He even spent extra time the next day showing us how to activate the bluetooth feature on the car. He is the best!We wholeheartedly recommend Michael Lopez and Toyota of Santa Fe. Everyone we have worked with there is helpful and friendly.Aleta and Bob

Tiyita

Oct 31, 2016

After driving over 200 miles for a "sale" I was sold a Takoma ( which was used) and charged a new price at the end. One of the worst experiences I've ever dealt with in my life. Should of bought local but went to toyota of santa fe and literally got screwed in the process. To top it off, credit union used for financing is showing a loan amount of about 4k over what window sticker price was. What a "sale". Well never go there again....

bill.ogleatzianet.com

Oct 27, 2016

Jeff went out of his way to meet our needs and answer all our questions. He was patient and supportive as we spent his whole day looking and asking questions. He went out of his way to find answers and be supportive. When he didn't know an answer, he didn't hesitate to say so and immediately called or found someone to get it. Although we went looking for a late model used car, we ultimately decided we needed a new one. Jeff then worked with us to get a price that was almost as low as the used cars we had been looking at.Jeff followed up regularly with us to be sure we got the loan paperwork, registration, insurance, plates, service appointments, etc. He checked back several times to be sure we were satisfied with the car.On a personal note, Jeff also remembered that Mary had been ill when we were looking and asked after her health. He also called many weeks later to wish her happy birthday.Thanks, Jeff!

lukecordova

Oct 24, 2016

Jamie made my car buying experience incredible! He had me in and out the door in no time! I can't recall another purchase that went as smooth and quick as it did with Jamie. His knowledge of the car I bought helped me to quickly make a decision. I recommend Jamie to everyone!

MSV

Oct 19, 2016

Francesco....You are a very effective sales person.you get what the business needs and also make the customer feel good about the purchase. Thank youI really appreciate you and Larry!

Marisa B.

Oct 18, 2016

Audrey and Brent went out of their way to help. They found the car I wanted and made sure it was a fair deal. Thank you!

Andrea77

Oct 17, 2016

Jaime and Francesco were amazing when it came time to purchase my first tacoma! Made the truck buying experience painless. Jaime and Francesco went above and beyond. Jaime's approach was quite relaxing and no pressure from him at all to buy. Francesco found a way to get me a great deal and I couldn't have asked for more. I highly recommend these two to any future buyers! They definitely have my future service...Thank you Jaime and Francesco...

NO GOOD

Oct 16, 2016

They lie when they promise 115% of blue book price on your trade-in. They find a reason NOT to give it to you. They didnt even give me a "Buddy" price on the car either. These people are scammers.

josephjohnc

Oct 14, 2016

I had my share of experiences from dealerships but this experience I had with Toyota Santa Fe was awesome! The hospitality we experienced most especially from Product Specialist Michael Lopez was awesome. He made sure that our visit was worthwhile. To sum it up, the whole team was Great!!

Dr. A.

Oct 13, 2016

I just had Mario help me with my vehicle repair (a fuel pump replacement), and I can't recommend him highly enough. In fact, as a recent transplant from California, I have been having a hard time adjusting to customer service in New Mexico, and dealing with Mario literally turned my impression of Santa Fe around and made me decide to stay in New Mexico and stick it out. Many male service personnel at other dealerships are patronizing to female customers, but Mario walked me through every step in detail and never treated me differently. He was so kind, patient, polite, and helpful that I am planning to buy all my future vehicles from this dealership since this is the caliber of employee that they hire. Way to go, Mario--you are a salesman without even knowing it!

Leanne21

Oct 13, 2016

Francesco and Jamie are AMAZING! Francesco and Jamie got me into a vehicle that I've always dreamed of. Francesco's and Jamie's work ethic is superb. Friendly, knowledgeable, and on point. I would highly recommend buying a vehicle at Toyota of Santa Fe. I am beyond happy with my new vehicle and owe it all to Francesco and Jamie!

andrewk1221

Oct 13, 2016

After having a few bad experiences with Toyota dealerships, Terry really helped me get what I needed. He was exceptionally candid, non-pressuring, and trustworthy through the whole process. He leveraged his relationships with the dealership to make sure that I could get good value on my trade in and that I could borrow my car in the two days it took to close my financing.I couldn't recommend Terry more highly to anyone skeptical of car salesman. He's the opposite of every negative stereotype there is.

ChrisW

Oct 10, 2016

Great experience, the vehicle was the lowest priced relative to any other comparable 4Runners within a 300 mile radius based on Autotrader. David made the deal as painless as possible; was very accommodating by delivering the SUV to me and letting me sign the paperwork in Albuquerque. The next day I discovered an issue with the stereo not recognizing the USB. I feel Francesco went above and beyond with his customer service by having the vehicle repaired for free even though the 4Runner was already out of bumper to bumper warranty. I will definitely be purchasing vehicles from them in the future.

Francine B Arguello

Oct 10, 2016

Salesman was patient and helped me find the perfect car and was not pushy about selling me a car I wasn't comfortable with. Helped me get a lower payment.

dianne

Oct 8, 2016

Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly thankful they did!) . They explained things thoroughly and, did all the work for which they had part available - quickly and with a smile.Since one of the items on the list was a battery I figured I would save time and, just buy it and replace it myself. I went online and chose the battery from what I thought was their service department - it was actually from a place a few doors down. I told the guys my intent and they showed me why I should maybe consider having them do it. There was quite a bit of corrosion on the positive cable some of which had leaked below. They were not pushing me just simply explaining things I was unaware of. Even though the battery was purchased elsewhere, they gladly did the work. I agreed. I walked over to the battery place and carried the battery back. Upon entering the Toyota parking lot one of the sales men noticed I was carrying a battery and quickly dropped everything to carry it for me(they are a bit heavier than I realized :)) As I sit waiting for the repairs to be completed I have to say I feel both safe and taken care of ~ THANKS guys.

CivicSurfer

Oct 5, 2016

I bought a used '06 Honda Civic from Toyota of Santa Fe a couple weeks ago. Not only do I love my car, but Terry made the experience at the dealership very comfortable and assuring. He was very relaxed and honest, and answered all the questions I could think to ask. He made sure my car had new tires and a thorough review of the engine before I took it home. This is a great place to buy a used vehicle, and while I'm sure the other agents are great too, I would recommend that everyone request Terry to be their specialist. He is very knowledgeable, honest, polite, and thorough.

Montoya, Leona

Oct 4, 2016

Trini has always provided me and my family with kind, quick and efficient service. He has a great and professional personality. As long as he works at Toyota of Santa Fe, I will always recommend him. You can never go wrong with Mr. Trini Gallegos that's for sure. Thanks again Trini for your fast response and your compassionate heart.

Anna Kai

Oct 3, 2016

Trini was a very kind, considerate and and efficient person. He is to the point and saves a lot of time. I don't like going into dealerships and spending 5 hours to buy a car. With him, it was signed sealed and delivered very quickly. I think terry was the salesman who also helped me, and he was equally as nice and friendly.

lajefa_13

Oct 3, 2016

Brent is knowledgeable, patient, understanding, and simply the best help that he can be. I have purchased several cars myself from him and look forward to many more. I always check with him first when it comes to vehicle purchases as well as recommend him to anyone that I know who is in the market for a new vehicle. Thanks again Brent-you are amazing at what you do!

Viva

Oct 2, 2016

Best experience in buying a car ever, Jeff Morris was our salesman professional, patient and most importantly a great listener. He exceeded my expectations. I will recommend Santa Fe Toyota to family, friends and even strangers. Thank you again Jeff you did a fantastic job!! He's a KEEPER!!!!! I'm thrilled with my Colorado Truck.

toyota

Oct 1, 2016

Joe is always ready to serve and accommodate the customer. He gives you all the information and prompt service. I recommend him highly as a service representative.

Michael Levy

Sep 30, 2016

We recently bought a Toyota Tacoma from Terry. It was a great experience and we were very pleased with our purchase. Everyone there was very nice.

ChrisR

Sep 30, 2016

Though I am still in the process of buying my truck from Toyota of Santa Fe, I wanted to post this review to encourage others to work with this dealership and especially with Andy. It has taken me a long time to decide on the Tacoma and throughout the process Andy was always friendly, patient and honest. He helped me get just the truck I wanted and not once did I feel pressured or cheated. Working with him and Kirk was an unexpected pleasure (unlike so many of the horror stories one hears about car salesmen). I highly recommend working with Andy!

lloydw11

Sep 30, 2016

My wife and I first met Mike two years ago after some bad experiences with other car sales folks. Well Mike is not a car sales man, he is a man with the utmost integrity and honesty. The most amazing thing was he didn't sell us a car for 2 years because he looked out for our life situations, work situations, and overall well being. Well after two years we were ready to purchase a vehicle and he found us the right car we can grow into for years to come. Need less to say we had the best experience possible and Mike is now family. I have sent my dad, my uncle, and my family to see Mike and I am confident he will do the same for them and for you.

Ivonne

Sep 29, 2016

Andy was a great help in choosing our Tacoma. He was patient, knowledgeable, and encouraging. No doubt we would not have chosen Toyota without him.

Brewery guy

Sep 27, 2016

I was looking for a new car, couldn't decide on renting or leasing, They helped me decide easily and with no pressure!! They answered all my questions and Jeff showed me more things about my new vehicle that I never thought of. Helped set up my bluetooth connection, and went far and above with showing me several options. I never felt the stress to commit, but after thinking about it, I made a decision, and it was a done deal. Everything was explained to me, and if I asked a question, it was answered in full detail. I haven't bought a non-American made vehicle in 30 years, but once Jeff explained all the safety features and warranties Toyota has, I was convinced.

Angel Fire Family

Sep 27, 2016

I, personally, dreaded the idea of having to go through a car buying experienceI just hated the thought of haggling over the price and all the negotiating that is associated with car buying. I was just looking for a trusted source that would give us a fair price for the trade-in as well as a fair price for the new car. I have been bringing my Toyota to this dealership for the last 9 years for service. Frank, and the whole crew at the service department, has taken great care of me and my vehicle. It is nice to see familiar faces and Frank always made time to see if all is good in my worldit says a lot about a business when you have employees that stay for years and they recognize the guests. I feel it is the employees that make a business successfulhappy employees make happy guests.Because of the 9 years of trusted service with Frank and the service department, I decided to read the reviews on the sales staff when we needed to add a car to our family. Brents reviews stood out and especially liked the fact that he has been with the dealership for 7 years. Brent is exactly as all the reviews sayhe was so patient, he knew the inventory, listened to all the people in our buying party and gave us all the time we needed to feel confident in our purchase. We will continue to use Toyota of Santa Fe and Brent in the future! Thanks for taking great care of us!

Abby Barajas

Sep 25, 2016

The best car buying experience anyone could ask for!!! Michael Lopez found me the perfect car for my needs and was extremely helpful with answering all of my questions. Francesco and Kirk then did everything possible to make sure it fit my extremely tight budget and get my family and me on our way. I got a GREAT DEAL with above and beyond service from wonderful people! I will never go anywhere else. Worth the drive from Albuquerque 100%!

Carolina in Colorado

Sep 19, 2016

From the moment I first spoke to him, through the issues we dealt with buying a car from out of State, Joe was always kind, calm, and very helpful. His tone of voice was very welcoming (we dealt with the sale over the phone and text). He had a great sense of humor and was very respectful. Joe is the last thing I imagined when I thought of a car salesperson, he has definitely given him hope that there are nice ones out there! I appreciated his time and dedication to my needs during the transaction.

Grandmax3

Sep 19, 2016

I feel fortunate that Brent Buell at Toyota of Santa Fe helped me find my new car. He took the time to figure out what car fit my needs. I never felt rushed as we went through the process of asking questions, showing options and explaining details. After a couple of test drives, I knew the car I wanted. In just a few days and without any pressure, I was the proud owner of a new car. Brent took the time to go over the newer technology of this car before I ever drove off the lot. I received personalized service throughout the process of finding my new car. Toyota cars represent exceptional value, my previous Toyota lasted 20 years and went 300,000 plus miles!

Happycamper

Sep 17, 2016

After checking other dealerships I walked into a world of professionalism at Toyota of Santa Fe. Car Fax records, service records and a good test drive yielded me a good, sporty Corolla I can afford.. All in all Michael Lopez gave me about eight hours of his time, patient with me as I checked insurance rates and every aspect of what it took for me to reach a decision. They even got me lunch. Manager Francesco Crisafulli checked on me regularly and provided alternative ideas in my search for what car was best for me. Michael has called several times to answer my questions about cruise control or to check on the car performance. All for a 2008 Carolla S! Thank you Michael and Francesco! Mary Mc

steven001

Sep 17, 2016

Brent was very professional. He listened to what I wanted, and he found exactly what I was looking for. He knows his product and likes what he is doing. An excellent buying experience. Thank you Brent!

James Hill

Sep 16, 2016

Michael was amazing. He went above and beyond in every way, and really helped me get the best deal and the best vehicle for my needs. He's as professional and knowledgable as he is friendly and welcoming. He treated us like we were guests in his home or friends of the family. Honestly, if I were you, I wouldn't waste my time going anywhere else. Go straight to Toyota of Santa Fe and ask for Michael Lopez. You won't be disappointed.

Ashley

Sep 14, 2016

Our experience with Michael Lopez was fantastic!! He is a wonderful person to work with in purchasing a new vehicle. He did all he could to help get me the car I wanted. By far he is the best salesperson I have purchased a car from. He was very helpful!! I highly recommend him . I had looked at other dealerships and the service and help of the workers there was no where near what it is at Toyota of Santa Fe. They all worked together to help us get in the car we wanted. Francesco Crisafulli was also very helpful he worked hard to make the deal work. He went above and beyond to make sure we were happy when we left! Robert medina was our finance manager. He was wonderful making sure we got the best interest rate and payment.

Becky

Sep 13, 2016

WE bout a slightly used Prius from this dealership, and had some issues with the condition in which we picked it up. We live about 4 hours from Santa Fe, and weren't able to take the car back in. We contacted Francesco, and he resolved ALL of our problems in a professional, speedy way. It made all the difference!

DavidL

Sep 12, 2016

And I've bought alot of cars over the years. David Leonard, Robert Medina, and Shelley Cornelywere the most professional and helpful staff I've ever dealt with in every aspect of car buying.very trustworthy and helpful.

BobbyD

Sep 10, 2016

David Leonard is the best! Never had such a fun time buying a car! Would this guy to anyone needing a new or used vehicle!

tmondra

Sep 7, 2016

I really like the way Trinnie Gallegos took care of me he is a very friendly and respectful man he got me the truck I really wanted and got back to me in a friendly manner.

Cynthia L Yelton

Sep 5, 2016

I have to tell everyone that my experience with internet salesperson Kelly Medina was exceptional! I called her from Albuquerque and asked her more than 20 hard questions about the 3 pre-owned Sienna vans I was trying to decide between. I kept her on the phone forever, but Kelly was still very patient with me and answered all my questions honestly. Based on my gut feeling that I had found a fair and honest salesperson, we drove up to Santa Fe to see the 3 Siennas. Kelly was superb as a salesperson! She showed us clean and ready vans, and we took 2 test drives. We bought one of those vans and I have never been happier! The financing person, Melvin H., was also very professional and never pressured us to buy more than we wanted. I can't tell you how relieved we were that at no point during this entire process did I hear even one small lie or deception. I sincerely recommend Santa Fe Toyota, and especially Kelly Medina for your next Toyota. After having a miserable experience at the Larry H. Miller Albuquerque Toyota dealership, (see my other Yelp review), I am pleased to tell you that for every point of failure at Larry H. Miller Toyota in ABQ, the Toyota dealership in Santa Fe, particularly Kelly Medina and Melvin H. was superior and flawless. I highly recommend Toyota of Santa Fe, Kelly Medina and Melvin H.

Max Trujillo

Aug 30, 2016

Trini Gallegos has been patient, reasonable, and professional. I haven't bought a new car since I bought our FJ Cruiser from (then) Beaver Toyota, and the experience is better now. Thank you Trini.

Heidipfeifer

Aug 29, 2016

Brent was the perfect gentleman in helping me find my car and answering all my questions. His expertise and knowledge was very helpful and I just knew I could trust his word in helping me get my new car. Thank you Brent! I love my car!

Robyn

Aug 28, 2016

I learned more in one afternoon than I'd ever known before about purchasing and about leasing a car. While we ultimately did not purchase from the dealership (this time) because our daughter who we were looking for lives in Colorado, I will return to Michael for a possible future purchase in a heartbeat. He recognized first and foremost that we were seeking something safe and reliable to put out twenty-one year old daughter in while she finishes college and before the afternoon was over it was as if I was now a part of Michael's family and we a part of his. Ask for him. He'll do right by you.

wordbuilder

Aug 27, 2016

I first contacted Toyota of Santa Fe via Cars.com and received a quick response. However, the salesman who sent the initial message ignored my subsequent emails. I reached out to the dealership's manager and communication improved. I had expected to dicker on the price but, after the initial discount, the dealership refused to lower the price any further. Nevertheless, the price was still good, so I decided to proceed with the purchase. The salesman, manager, and other staff were friendly. Overall, I had a good experience. Aside from the initial unresponsiveness, my only two complaints are: 1) there was undisclosed damage which I noticed when I visited the dealership (about 135 miles from home), and 2) the final amount charged was higher than the sales quote. The dealership did fix most of the damage and delivered the vehicle four days later. Two small chips in the hood and a small crack in a headlight lens remained. The amount overcharged was small and, because I failed to notice it at the time (my wife wrote the check), I figured pursuing a refund would be futile.

Megan Bonifer

Aug 26, 2016

Yesterday my husband and I went into Toyota of Santa Fe to look a car and we met Michael Lopez. He was friendly and professional and genuinely cared about our needs! He sat down with us and got to know us and our wants/needs before we even looked at the cars. Michael listened to what was important to us as a family and the reasons for buying a new car. He cared about what was going to best for us long term and he never once pressured us to make a decision. We narrowed down the options, drove around the lot, and decided to take a beautiful Toyota Camry out for a test drive. Michael was incredibly knowledgable about the vehicle and taught us about Certified vehicles during the test drive. We have never had such a positive experience when buying a vehicle and we felt comfortable with Michael and trusted him fully with our buying needs. More salesman should be like him, he made us feel like family! Michael Lopez has us as customers for life! You are truly fantastic!!!

paula123

Aug 26, 2016

I needed a used car, not a brand new one. Andy helped me figure out what kind of car would fit my needs, and kept an eye out for one when it came into the dealership. He's had a lot of experience and knew what to look for. I appreciated that Andy has a nice relaxed, polite, humorous, low pressure way of doing business. He clearly explained the process, it's my first time buying a car from a dealership, and he helped make it happen. My "new" little car is EXACTLY what I was hoping for. The shop guys checked it over, cleaned, polished it and sent me off with a full tank of gas. C.J. the finance manager was easy and helpful to work with, all in all it was a nice experience, When I'm ready to buy a new car I'll return here and work with Andy, definitely.

Busch 73

Aug 23, 2016

Walked into Toyota of Santa Fe a very highly-ranked dealership and got exactly what I expected. Quick professional easy service. Will continue to use Brent and Toyota of Santa Fe for my business vehicle purchases in the future. Melvin in finance was also amazing 36 minutes start to finish. Thanks Brent

John.Aragon96

Aug 23, 2016

I was having a horrible day searching for my dream car. I had a deal set and done with Larry H Miller on the Alameda St in ABQ and those idiots ruined everything. I went around all of Santa Fe looking and I was ready to give up. I ended up in Toyota of Santa Fe. I told Jeff my story and he was very helpful. he took me on a test drive gave me all the specs about the car showed me in writing what they had done to the car. I told him my price he went over to his boss and I couldn't believe it. they accepted my offer and helped me and gave me so many ideas on how to leave with it that same day since I didn't have insurance for that vehicle. he was willing to go to TAOS to get the car inspected to be able to get full coverage insurance. He was the best of the best salesman I dealt with all day and trust me I went ALL over Santa Fe. Highly recommended!!!! Both him and Shelly are the best!!!

theperfectFIT

Aug 22, 2016

Last Saturday, I purchased a 2012 Honda FIT at Toyota of Santa Fe - and I am so pleased !!! The Sales and Finance Staff at Toyota of Santa Fe made the whole process of buying a car "user friendly". I guess that is why their ads say "YOU HAVE A BUDDY IN THE BUSINESS". They live up to that statement.First, the Sales Associate who coordinated my sale, MICHAEL LOPEZ, was nothing short of STELLAR!!! He was informative, truthful, helpful, and pleasant. He made a diligent effort to address every concern I had during the negotiating process and beyond - going the extra mile to meet my car-buying needs - showing genuine concern and interest.His General Manager, Francesco Crisafulli, was also impressive. He made a point to introduce himself and had a "CAN DO" attitude, assuring me that he and his staff would do everything possible to satisfy all the musts on my car buying list. He even arranged to contact the prior owner to obtain the rear head rests and extra key that were missing on the Honda FIT. He did this after I had already closed the deal. That is what I call service beyond the sale.Last but not least, I want to commend the Finance Manager, Melvin Houston. He guided me through the complicated process of financing with ease, clarity, and professionalism. He patiently processed my paperwork in the late evening hours, well after the dealership had closed its doors for the day. He made sure I received the best financing rate and warranty package possible - an expert in the field.So, without hesitation, I can say at Toyota of Santa Fe I had the best car purchasing experience EVER!!!

Rosiea

Aug 22, 2016

When I went in I was only going in to entertain the idea of possibly buying a Toyota Corolla. But with Kelly's friendly demeanor was great prices the next thing I knew I was driving off the lot with a new car.

Mitch Hollinger

Aug 21, 2016

Jeff and Kirk were extremley helpful and knowledgeable. They took there time finding me the right car and made the car buying experience very easy. I would highly recommend both Jeff and Kirk as well as Toyota of Santa Fe

camille.roybal

Aug 18, 2016

Kelly was extremely helpful and considerate as this was my first time purchasing a vehicle. I implied that I was interested in certain cars online and within minutes received a phone call from her offering to help. When I went in she was extremely helpful and considerate, keeping in mind that safety features and price were a top priority. She offered safe cars with great mileage and assured that I was happy with my final choice. She also offered to help learn every feature my car had to offer and assisted in setting up my bluetooth. All-in-all, I had a great experience purchasing my first vehicle and it would not have been possible without Kelly's help.

Slither

Aug 17, 2016

Contacted Brent Buell by email detailing exactly the truck I wanted. Brent immediately gave me his best price which was very reasonable and actually a bit better than average considering these trucks are in high demand. Since I was specific in what I wanted, Brent had to order the truck from Toyota. It took a while to come in but that is Toyota's fault and not Brent's or the Santa Fe dealership's. In the end, the truck came in a month early so that was nice. When it arrived the truck had a few options on it that I did not order and was missing a few that I did. Brent made it right immediately and at no extra cost! Dealing with Brent was excellent. No pressure, no BS, and he got things done. Highly recommend asking fro Brent if you go to Toyota of Santa Fe!

Jackie

Aug 15, 2016

Brent found a near perfect match for our criteria. He was patient and easy to talk with while we worked through the process. Would recommend him to anyone looking for a Toyota.

Adrian Romero

Aug 15, 2016

On Saturday the 13th dun dun dun. My wife and I went to Toyota of Santa Fe with semi high hopes of getting a new SUV, to fit our family needs. We met Michael Lopez who right away treated us like we were family. We told him what we needed and our interests of two models. The RAV4 and 4runner, Michael encouraged us to test drive both to get the feel of the difference. He never pressured us into going for one specific model, he worked hard on getting us the deal we wanted. Michael gave us the best for our trade in, which was hard letting our Tacoma go. In the end we loved and got us a RAV4 thanks to Michael who worked with us and making our trip worthwhile. Also we will be returning to Toyota of Santa Fe for future purchases and Michael is the man to go to. -Adrian Romero

Ldolphin24

Aug 12, 2016

I recently had the opportunity to have Michael Lopez, to be the Sales Associate to assist myself and my girlfriend in acquiring a new vehicle and help us trade in my girlfriends pickup truck. The experience that Michael provided was above and beyond, any other experience I have ever had at a dealership. Not only did Michael provide great customer service he treated us as if we were long time friends or family. The way he treated my girlfriend impressed me, he showed he cared about her wants and needs as well as building a great rapport with us. Toyota of Santa Fe is very fortunate to have the qualities that Michael Lopez brings to the Company, Business, and all of his customers. thank you for having such a great Sales Associate named Michael Lopez working for you.

She505

Aug 10, 2016

Wonderful dealership with excellent customer service!! Everyone is friendly and helpful. I will never use another dealership for future Toyota purchases. Best in the state by far. Thank you!!!

DannaC

Aug 3, 2016

Brent was recommended to me by a friend, and I called to tell him what I wanted. Santa Fe Toyota had just received a lease back that he thought was a good match for me, and it was exactly what I was looking for. Brent was knowledgeable, and pleasant to work with and he walked me through the deal with comfort. I highly recommend him. Great guy.

Samantha

Aug 1, 2016

I recently bought a certified pre-owned Toyota Corolla from Toyota of Santa, and the owner recommended that I work with Michael. From the moment I walked in, I felt very comfortable, listened to, and cared for by the entire staff. I worked most closely with Michael, and I would highly recommend him to anyone looking for a vehicle whether you are a first time buyer or not. He is kind, respectful, personable, and is truly interested in finding a good match for you. When I visited other dealerships in Santa Fe, I felt very pressured and almost attacked by the salesmen. This was far from the case at Toyota of Santa Fe. Michael listened to my concerns about purchasing a vehicle, test drove a few with me and my mother based on my interests, told me the benefits vs drawbacks of each one, and did not try to push me in one direction or another. He gave us space to consider our options, and honestly spent hours with us over the course of two days while we hashed out the details. I ended up with the perfect fit for me. The service at Toyota of Santa Fe is so remarkable that my mother (who lives in Florida) decided that when she is ready for a new car, she will make a trip here because she finds the staff so honest and kind. Thank you all, and especially Michael! Sincerely, Samantha

nancyj

Jul 28, 2016

I visited Toyota of Santa Fe this month to lease a new car. I feel lucky that I worked with Brent Buell by chance. As others have said - Brent is easy to work with, highly knowledgeable, and there's no BS. Highly recommended.Nancy Hockstad

Jenifer_hizny

Jul 27, 2016

Mike was informative, kind and respectful. He never gave us the hard sell and answered all our questions. He spent hours with us test driving multiple vehicles, until we decided on the ONE! If you're looking for an excellent experience, Mike Lopez is your man. Thank you Mike for make what is usually a laborious task, enjoyable. We will be back to Toyota of Santa Fe and to Mike Lopez.Jenifer Hizny

Jim faulkner

Jul 25, 2016

We bought our Camry, new, from then Beaver Toyota back in 2008. Since then the daughter has gone off to college and it was past time to hand it down, giving her a reliable, safe car to drive. This brought us back to the site. We wanted a used 4Runner to fit the new family need. Micheal was fantastic. He took significant time in going over the stock, discussing terms, and going above and beyond in getting us into the one we selected. Having been in sales for numerous years I know the art of the close, but Michael never once tried high pressure tactics, never tried to push us into any decision. You truly got the sense he was on our side of the table, working to get the best the dealer had to offer. He is the kind of salesperson Toyota of Santa Fe should consider as their ideal model. Our great thanks to his devotion to customer service!

Griegom

Jul 23, 2016

Brent was extremely easy to work with. He helped me get exactly what I was looking for in a new vehicle. Very friendly- would definitely recommend.

Jack Mitchell

Jul 22, 2016

I've worked with a lot of service advisers at a lot of dealerships, but Andy Vigil is the best I've encountered. Always pleasant to interact with, super knowledgeable, and genuinely interested in making sure you're taken care of. He remembered my name the second time I came in, after months between service, and details about my vehicle and myself. It may seem like a little thing, but it shows the seriousness with which he approaches customer service.

meribeth2

Jul 19, 2016

My husband and I bought two cars a couple of weeks ago, and while service was great while we were there, it's after we left the dealership that it was truly outstanding. We had an issue determining necessary paperwork to get our warranty refunded over at the Subaru dealership. Francesco worked with me, checking on the issue and giving me updates in a timely manner, always friendly and professional. Any question I had, he responded quickly and got an answer for me much faster than I would have anticipated. It's been a joy working with Francesco and if you are in the market for a Toyota, he will make the experience great.

Moi

Jul 15, 2016

Michael Lopez sat with me and took the time to not only look at the dealerships inventory but educate me on the car I was interested in, offer me comparables and advise me. I was bringing in a vehicle for a pre-purchase inspection and just wanted to make sure I was on the right track and making an educated decision. Even though I wasn't buying from him, he assured me that the car I was buying was a good buy and then went on to follow up with me and continued to advise me through my negotiations. I trust him completely, he didn't push me, was just supportive. I highly recommend Michael, and he will be my go to for any Toyota needs or questions I may have in the future. Also Andy in the service department was great, patient, and gave me good information. Thank you both for your great service and time.

Krystal

Jul 12, 2016

I wholeheartedly enjoyed my purchase experience thanks to Michael. He spent hours with my family and me test driving cars until we found the car that was right for us. He even bought us pizza while we were wrapping up our deal late on Friday night! I believe Ive found my buddy in the business! I would recommend Michael to all my friends and family and I plan to purchase my next vehicle him. Thanks, Michael!Krystal

Geneie Everett

Jul 6, 2016

I have purchased 4 cars from this dealer over the last 25 years. Above the sales experience, I have been pleased with the maintenance they have provided as well as quick questions from the road if something came up. I so appreciate the trust they have gained that keeps me coming back!

John W.

Jul 1, 2016

I came in and had no hope for something in my price range.Jeff took me back to where a truck had just come in, and we negotiated a price I was comfortable with, and I now have a truck that I've dreamed about for many years.Thanks Jeff!

JoshandJulie

Jun 30, 2016

We have had great experiences with Brent, almost 6 years between our two purchases and he stayed at the same dearlership, that's really saying something.He has gone out of his way to make sure we are happy with our purchase. Both cars were for my wife and he was very honest with her, didn't talk down or try to fleece a woman customer as so many others do.He is definitely trying to make sales, I wouldn't call him a no-pressure dealer but definitely low-pressure and does it with a sense of humor. Very down-to-earth, nice guy and we would definitely buy from him again.We have owned 5 Toyotas between my wife and I, never any major mechanical problems, can't say that about the Nissan I owned.Thanks Brent and Toyota of Sfe!

rmurph8

Jun 28, 2016

Jeff Morris, Joe Anchondo and Robert Medina were all a pleasure to work with in my new car lease. These guys are top notch: knowledgeable, professional, personal and very helpful. A big thanks to Robert as well for working extra hard in the finance department and making the financial aspect fast and efficient. I would definitely recommend this team of guys.

Mark and Vincenza Lane

Jun 27, 2016

Roger provided excellent service when we brought in our vehicle. He was polite, friendly and very professional. Thank you for making us feel at home.

josie

Jun 24, 2016

We bought our 2016 RAV 4 Toyota from Jamie Dunn. It was the fastest purchase we've ever made. Called him up on Monday afternoon and Bingo! Jamie delivered our car on Wednesday morning. What a service. We have never experienced this before. Jamie sat down with us and explained the terms of the documents we signed pertaining to the car. He gave us detailed explanation with regards to the features of the car. He even help us sync one of our IPHONES to the car. This is the first time I have used a phone "hands-free". Bravo! Love all these high tech features of our car.Jamie's demeanor was cordial and pleasant-not a high pressure salesman like everyone else. Thanks Toyota Santa Fe for having him on your sales force.Muchos Gracias,Josie and Ed Tennant

FRANK B GILMER JR

Jun 21, 2016

My Camry lease was about up, so inquired about buying, or leasing a 2016. Bottom line quotes were better than Albuquerque dealer. No sweat transaction.

Pat

Jun 19, 2016

I recently purchased a vehicle from Toyota Santa Fe. As we all know, buying a car can be very stressful. I needed a great vehicle at a great price and someone I could trust through this process. My son and a co-worker recommended Brent Buell. Brent took the time to answer the many questions I had and even after the sale, he continues to offer extraordinary customer service. I will use Brent for future purchases and will recommend him to my family, friends and co-workers.

Vnaranjo

Jun 19, 2016

At the time with my purchase, I was referred to Mr. Lopez because of how good of an experience my mom had. Mr. Lopez made it clear when I met him that he was not about pushing customers to make the sale right away. He was very much about me finding something I liked and could afford. Being in college my budget was tight and Mike made every effort to get me what I was looking for. I appreciated that about him, his top concern is always about the customer and doing his best to get what they are looking for. He gave me a list of my options and allowed to me think it over. I went back and purchased my vehicle through Mike Lopez. With any questions I have had Mike was able to answer them and has been very helpful with recommendations for repairs and making sure the vehicle was running smoothly. I will in the future recommend friends and family to visit Toyota of Santa Fe and to talk with Mr. Lopez. I am happy with my vehicle purchase and am confident I will get many years of out the vehicle.

imissariz

Jun 16, 2016

I. Called ahead to let the dealership know when I would be arriving and Brent met me just a few steps in the front door. I had bought a truck twice before with Brent and he remembered everything I liked. He took me directly to the vehicle he thought I would like and discussed the new generation Tacoma.features with me during the test drive. We set down and filled out my offer and he insured I got the price and the trade-in value I wanted with absolutely no hassle at all. The dealership had a large tent sale going on at another location and several of the staff were off site and the finance folks were overwhelmed but Brent got me right in with Shelly Cornely the Finance Director to complete the loan/paperwork and my new shiny truck was already waiting outside! What a team!

Jeff23

Jun 16, 2016

Briana was very helpful and went above and beyond to assist with an account question I had. Took extra time to make sure my questions were answered and my problem was solved! Great customer service!

Tom

Jun 16, 2016

I've now worked with Brent twice and can't see myself working with anyone else in the future. The first time I met Brent he helped with the purchase of a work-related vehicle. I left Toyota so impressed I recommended him to my mom who purchased a vehicle from him a week later. I would later find out I was actually the second person to tell my mom about Brent (a co-worker being the first). Professional. Knowledgeable. Calm demeanor. You don't get the pressure situation that most people fear when working with salesman. He's exactly what you're looking for.

James Wauneka

Jun 13, 2016

Daniel completely below me off after he sold the truck i inquired about. Didn't let managers know I wanted to deal with managers! Because of this I missed out on some good deals over the weekends tent sale. Worst internet service I have experience to date!!!!

Pamela

Jun 12, 2016

I loved working with Jamie Dunn! He is very knowledgable and has excellent customer service skills. There was no pressure and he took his time showing me different car options. Best car buying experience yet. Jamie is exceptional and I highly recommend him for anyone interested in buying a new or used car. He also followed up and provided the same high level of service after I bought a new 4 runner.

Simona Z.

Jun 12, 2016

Michael Lopez is the best! He went above and beyond to help me get what I wanted exactly and at the same time he did everything in order to offer me a great price. I visited other dealerships before coming to Toyota and Michael Lopez, and every time I felt like I was being pushed and pressured to buy a car I did not really want. Michael was so helpful, friendly, and professional. Right away he understood what I wanted. I really appreciated not wasting my time trying to sell me something I would not be happy with in the long run. He gave me time to think, he showed me different options and there was no pressure (my experience with other dealers was Sign right now because if you wait an hour the car will be gone). You can tell he has a lot of knowledge and experience in cars and insurance so it was really nice to do business with someone who knows what he is talking about. If you need a car, I strongly recommend going to Michael Lopez. Not only he is professional but also very friendly and relaxed. He really cares about making his customers happy (not just about making a sale). He doesnt rush you into making a deal, he spent the whole half day with me and patiently answered all my questions and doubts. I will recommend Michael to family and friends. Thank you, Michael!

marichuys2

Jun 3, 2016

The best person to go to when there is something wrong with your car. My first vehicle from a dealership FJ cruiser love it and thanks to this gentlemen its working to its max potential. Thank you JOE for your excellent customer service, also thank you to All the advisors here at Toyota of Santa Fe.

James Myers

May 30, 2016

Brent Buell was referred to us by the shop where our cars are serviced. Knowing how the Toyota dealers are in Albuquerque we wasted no time in taking the trip to Santa Fe and Toyota of Santa Fe. First, it must be noted that my wife and I both are obsessive/compulsive and analytic. This was obvious to Brent who exhibited exceptional patience and answered all of our questions to our total satisfaction. We decided on a RAV 4, but with front wheel drive, which we knew may have been difficult to get. A short time later Brent calls us and has the EXACT vehicle we desire. Arrangements were made and the entire process was handled efficiently and expertly by Brent and Melvin Houston. Having been in the automobile business many many years ago, I can say our experience with Brent was far better than anything I saw while in the business or on a personal basis in the years following. Brent Buell is a true professional and if you are reading this thinking about purchasing a Toyota, go see Brent, your buying experience will be exceptional.

R.Romero

May 27, 2016

This review is only for the Internet Sales Department; in particular Dylan Leonard. I recently purchased a Tundra at Toyota of Santa Fe from Dylan - best experience I have had in purchasing a vehicle. Dylan was very responsive to all of my questions/requests, worked around my schedule, fought to get me a good price, and even delivered the vehicle to my home where I signed all of the paperwork. I never had to step foot in the dealership. I will be sending all of my friends and family to Dylan when they are ready to purchase a new Toyota.

Alexrae

May 26, 2016

I had seen a car online that I was interested in, so I called and made an appointment. I was terrified that a car salesman was going to pressure me into a car that I wasn't sure about, but boy was I wrong! I had the pleasure of meeting Brent. Brent made sure to let me know that I was the one in control. When I decided to make it a done deal, Jay explained all the great finance details with me. Jay was so personable and welcoming! There was absolutely no stress involved, and i owe that to Brent and Jay!!!

bmax10

May 24, 2016

Brent was excellent - attentive, considerate, and instrumental. Overall, the best car buying experience ever! I will definitely refer everyone I know to Brent and Toyota of Santa Fe.

hadtomakeaname

May 24, 2016

We purchased a used car from ToSF and had a great experience with our salesman, David Leonard. From the initial phone inquiry about inventory to the follow up installation of some aftermarket parts he made sure to take care of us. There was a small issue with financing interest rates that the dealership straightened out to make right without us asking them to!

NMLAA

May 22, 2016

I had an excellent experience test driving a 4 Runner with Jeff Morris. He was friendly and knowledgeable. When it came time to talk about price, I was given a price considerably higher than I had seen on the dealer's website earlier that day. After I inquired about it, the manager acknowledged they had made "an error" and came back with the price I had seen on the website. This undermined my trust in the dealership and I let them know it. Jeff, Joe Anchondo and others worked hard to regain my trust and in the end I did purchase the vehicle. Jeff was clearly invested in making things right and I very much appreciated that. Jon Hickey was also great to work with in finance. He was extremely patient in answering my many questions, providing advice and walking me through all the details.

nmgw42

May 6, 2016

I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martinez) and he has been nothing but professional. He has agreed to make it right and give me my money back. My advice, if you feel you are not getting a fair shake with your service representative, talk to Carl. He totally understands customer service!

happydriver

Apr 27, 2016

I had a terrific experience with Jamie Dunn when buying my new Highlander. I had told Jamie that I was interested in a 3 year old used Highlander and asked him to please keep an eye out for one that fit my criteria. Every few weeks Jamie checked in with me and sent me options. None was quite right, but he stuck with it for five months, without every putting pressure on me. I felt like he was my ally in the car buying process, and understood that I wanted to feel good about my purchase. Only the car that made me feel right would be the right car for me. Jamie got this intuitively. On the day I purchased my new car, I had no intention of buying a new one, but after a lengthy test drive in a used SUV with Jamie,out of curiosity I asked to see the new vehicles. This was my choice; Jamie never pressured me. There on the lot was a car that seemed just right to me, and I told Jamie I'd like to drive it. Out we went again for another long test drive; he answered all my questions openly and didn't push and instead let me feel out the car for myself. I was shopping for our family car solo and he never spoke down to me or suggested I "call my husband"--the stuff you sometimes hear about car salesmen when selling to women. I knew the car felt right and Jamie and I negotiated openly and fairly and promptly. He encouraged me to take the car home for the afternoon; he was exceedingly reasonable with my trade-in and got more money for me when I told him the price seemed low.The whole process was so easy and enjoyable (he even made popcorn for my daughters, which was good because I sort of felt like I might pass out at writing the check) that when I left that evening I couldn't quite believe it had been so smooth I had been putting off the process of buying new for so long because I didn't want to be pressured or sort through different trim options etc, but as serendipity would have it, I found the right car and the right salesperson on the same day. Thank you Jamie for such a terrific experience; I recommend him to everyone!

Montoya18

Apr 25, 2016

Took my Mom into test driver Rave he was very patient and informative... He explained all the equipment twice to make sure Mom was comfortable... She is now a proud owner of a white Rave " little Trooper ' Thanks Brent

Laeserguns

Apr 22, 2016

Jeff is a great guy and his knowledge of the car made for a terrific experience. We will definitely go back to this dealership for all of our needs in the future!

DDiamant

Apr 14, 2016

We LOVE our 2016 4Runner! Kirk Kapple, Dylan Leonard and owner Buddy Espinosa were efficient, dedicated, and genuinely concerned with our satisfaction. A great experience!

Trey

Apr 8, 2016

I was given Jeff Morris as a salesman when I arrived at Santa Fe Toyota. Super nice & knows his vehicles! We looked over the car and went for a drive. I was not familiar with the area so Jeff told me where to go(In a nice way!) His recommendation on the drive really helped me check the car out. When we started the negotiation, Jeff worked with my budget and worked out a deal great for me. I shopped for this car for many months and was familiar with the price range and Jeff & Melvin worked a deal for me that was better that comparable places. Isaiah (Their internet sales person) worked out some issues on the phone before I showed up. Way Cool! I had a great experience at Santa Fe Toyota and would recommend them. Ask for Jeff, Melvin or Isaiah. Thanks Trey

DANIELLE MONTOYA

Apr 7, 2016

Car buying can be chaotic! I initially was working with Jamie Tasen. When she told me she was going out of town for a few days I thought I was going to have to wait until she returned. Thankfully I didn't! She put me on to her fantastic colleague, Michael Lopez. But when I got the run around from my bank I was ready to give up. I let Mike know that I was not going to make the appointment. He was very understanding and really educated me how the who process works and convinced me to still keep my appointment. I am glad that I made my way to Toyota of Santa Fe! This is the first car buying experience that was not stressful and was smooth sailing and very quick. Thanks to these two and Melvin I am driving the car that I have wanted for a very long time!!!

lisp

Apr 5, 2016

DREADing the whole process of purchasing a new vehicle for my mother..... it had to be done so between the 2 of us - we did our homework, searched the internet/looked online, drove to several dealers & car lots in SF and ABQ, test drove several cars and dealt with some "shady" sales people. We searched carefully - there were some possibilities and after a week of shopping - Beaver Toyota was our final stop. We found the PERFECT car for mother. The price, the make, the model and above all else was the SALES PERSON - MICHAEL LOPEZ. It was MICHAEL who made all the difference! With him, the process seemed effortless, educational and very comfortable. He has a calm, professional demeanor, he knows his product, and his meticulous explanation and attention to detail throughout the process made us feel valued and like we were his only customers. NO pressure! His concerns were mom's need and satisfaction. Michael made it easy, relaxed and we were confident we were buying the perfect car! I highly recommend Michael -he went out of his way to make sure the vehicle was exactly to my mom's specifications - that very day - so she would not have to make a return visit. He gave mother another thorough orientation of the vehicle for her safety before she "flew solo" and drove away. If you need a car, are not sure of the process, - do yourself a favor and see Michael Lopez. Thank you, Michael for this day, for the car, for the experience and for the fabulous Frito pies you bought us for lunch!

Lucky7707

Apr 5, 2016

I happened on Andy as my service assistant a few years back and have always asked for him since then. First off, he is very polite, respectful and helpful. He always explains in detail if there is a problem with my truck. Most importantly, I TRUST him. Andy is a great asset to Toyota of Santa Fe. Make sure you don't lose him!

daaragon

Mar 26, 2016

My new tundra is the 1st vehicle I've purchased. I'm not an individual that writes reviews; however, Michael Lopez earned and deserved this recognition. Michael Lopez is a honest, reliable, knowledgeable, and excellent sales person. He was explained all options available and continuously provided me exceptional customer service. He was involved in the whole sales from start to finish providing me with piece of mind. A true professional is the best way I can describe him. Thanks again,Dante Aragon

4

Mar 25, 2016

I want to give a "BIG" shout out to our salesman Jeff Morris. What a great guy. We haven't bought a new to us vehicle in ten years and was cautious going in to the dealer thinking I would just be looking and kicking tires. Well I have to tell you this was by far the best and easiest vehicle deal we've ever experienced. Very polite, knowledgeable and couldn't have been more helpful in making our deal. He really went bat for us.! Jeff I certainly hope you're there for the long run as Toyota of Santa Fe has a good man working for them. I will most certainly refer any and everyone I can to you and the dealership and look forward to doing future business ourselves when it comes time. We absolutely love our 4Runner Trail Premium!!! Jeff again thanks so much for a wonderful buying experience and it was our pleasure to get to know you..."You da Man".Pierre and Mary Jo CarrierAlbuquerque, NM

Berna

Mar 21, 2016

Working with Dylan was a pleasant experience. He was courteous, professional and helpful with all his information. I will definately recommend anyone interested in purchasing a vehicle to talk to Dylan at Toyota of Santa Fe.

Berto

Mar 10, 2016

Brent was recommended by some friends who purchased from him..... We had been long time customers of a Toyota dealership in Albuquerque who didn't seem to appreciate our loyalty when we went shopping for a new Tacoma. After a few minutes on the phone with Brent I knew we wanted to do business with him and Toyota if Santa Fe. He assured us that he would do everything he could to earn our business. Without really knowing him we decided to take a chance so we ordered our 2016 Tacoma from him. He understands the importance to keep the customer in the loop- he texted letting us know when our truck was built, transported and delivered. From the moment we walked into the dealership we felt welcomed and appreciated by everyone we encountered..... Without hesitation we would recommend Brent and Toyota of Santa Fe.

JR

Mar 8, 2016

Brent was very knowledgeable and not aggressive when working with me to get exactly what I wanted. He went out of his way to ensure I would be taken care of every step of the process. I appreciated his thoughtful input. He even gave me his cell phone so I could contact him for further questions. Brent exceeded my expectations! I would buy another car from him in Toyota Santa Fe!

rav4

Mar 7, 2016

For the first time I bought a new car. Jamie and Shawn worked with me until I had a payment I could fit into my finances.

nmschoons

Mar 7, 2016

Dylan was excellent. He provided all the needed information and was timely with everything. He made sure everything went smoothly. The downside was out of his control and that is doing the final paperwork with the financial people--there has to be a quicker and easier way.

ruby traveler

Mar 4, 2016

After three years of occasionally stopping in to Toyota of Santa Fe, I finally bought a 2016 Camry LE from Brent this week. I think most salespersons would have given up a long time ago; I know I will be safer in my 2016 vs. my 2000 Toyota. Brent knows the car business; I got a good price with just the accessories I wanted. Toyota is a very good product and Brent is a professional in this field.

EE

Mar 3, 2016

I received a great deal on my new 4-runner and I also received great service from my sales rep. I am very happy with my purchase.

agoldberg

Mar 2, 2016

I just arrived in Santa Fe from Los Angeles and decided to get a new 4Runner after having a Land Rover for 10 years. I was so used to car salesmen trying to push me around, so I was very surprised when that didn't happen at all during my recent experience with Brett Buell and Raul Gallegos at Toyota of Santa Fe. When I first arrived, Brett offered to show me the new 4Runners. We went on a test drive and he showed me all about the car, and we compared it to the competitor models. He didn't try to sell me on anything. I then got bids at three different dealerships, and Brett and his colleague Raul got me the best deal. Not only was it the best deal on my trade-in and on the new purchase, but they also were the most friendly and fun to work with. I didn't feel comfortable at the other dealerships. But these guys were easygoing and reminded me of my friends (which they are now!). The purchase experience was quick and easy. I got the check for my Land Rover a few days later and I absolutely love my 4Runner, especially knowing I got it at a good price. I feel like I've found my new home with Brett and Raul, who I call the "Dream Team," and I look forward to enjoying my 4Runner for years to come.

izjo

Mar 2, 2016

Had a great experience at Toyota of Santa Fe. We were looking for a new RAV4 and were considering trading in a 2005 Toyota Tacoma. Melda Krchov completely understood our situation and our needs. Melda helped us find a car that would work and she helped us focus on the budget restraints we had. We felt like we were not rushed for decisions and there was absolutely no pressure. Melda found the right RAV4 that was affordable and met all our needs, she came along with a lot of good information on the test drive, she "cut to the chase" by working with the Toyota of Santa Fe invoice price, she negotiated a GREAT deal based on invoice price, and Melda worked closely with manager Shawn Baker to get the BEST possible trade in value on our 2005 Toyota Tacoma. Shawn was really helpful and very fair in negotiating an acceptable trade in value. Bob Medina did a very efficient job with all that paperwork. Everyone at Toyota of Santa Fe turned a potentially stressful car buying experience into a very positive and very pleasant experience. Thank you for all your help.

marlene

Feb 23, 2016

Jennifer literally saved me a bundle by locating an extended warranty I was not even aware I had. I LOVE her! She went above and beyond when she really did not have to keep searching the data base to help me. Diego then refunded a pre-payment I had made for drive train issues that ended up being covered by that warranty. He had already helped by agreeing to waive the fee on the second alignment which had to be done when the problems were discovered. And he got me a free rental vehicle for the time the car was in the shop. (Daniel in rentals was great). Everyone here is kind and efficient. Cisco the shuttle driver is a gem. Roger is also great; he sometimes helps me even when he is not my assigned service person. The car appears to have been fixed and is running fine now. I love this dealership and will buy my next car here as I have my last two. Go see my friend Melda, a saleswoman extraordinaire in the new car division. And take your Toyota there for service! The genuine kindness and sincere wish to be of service beyond just the service on the car is what makes this a special place.

John D

Feb 20, 2016

If you want a great experience come to Toyota of Santa Fe. Everyone is friendly and upbeat. You can tell they enjoy working there. I was looking for a new car and was greeted by Michael Lopez. What a wonderful experience. This GENTLEMAN was terrific. He was genuinely interested in HELPING me find the right vehicle, He was nor pushy and was willing to spend any amount of time to assist us in finding the right car. I will Happily recommend Michael Lopez to everyone I know. This was a great experience.Sincerely,John Del Valle

excustomer

Feb 18, 2016

I suggest caution when dealing with dealership staff. The dealership has no regard for your privacy or the protections of the Fair Credit Reporting Act. Mr. Anchondo was reasonable to work with and made a good effort to locate the car I wanted and if you must buy from this dealer I recommend him; he was advised from my first contact that this would be a cash purchase. After agreeing to a price he turned me over to Mr. Leonard, who had also heard me state several times that this was a cash purchase. Leonard demanded I complete a credit request form saying it was dealership policy and needed for the federal OFAC check. I offered the personal information for the OFAC check but refused to approve a credit check for a cash sale. I was badgered by Leonard and other dealership staff, who were also told this was a cash purhcase, for over 45 minutes to sign the credit request form; I finally agreed to put only the OFAC required information on the form, crossing out the reference that it was a request for credit check and specifically telling Leonard I was not approving a credit check. Leonard then immediately ran a credit check for $10,000, as well as the OFAC check. When I complained the sales manager on duty (who had actually run the check) apologized and told me that the dealership needed to train its sales staff better and also develop a separate form for the OFAC information. After filing a complaint with the Better Business Bureau the general manager contacted me, apologizing that I was upset, but also stating he was completely comfortable with the dealership protocol and that saw nothing wrong with their action. In apparent retaliation the dealership also with held the certificate of origin for 8 days preventing me from registering the vehicle. If youre buying on credit this isnt likely going to be a problem but if you value your privacy avoid this unethical dealership. I will never buy here again and encourage others to avoid them as well.

FBL

Feb 12, 2016

Much thanks to Jeff Morris He was very helpful in locating a new Toyota Highlander for me, I was very pleased with his professionalism and knowledge of the vehicle. Even though I live in Amarillo, Tx., I was determined to purchase a vehicle from Santa Fe. Jeff worked with me on the price, and was able to give me a great deal, could not have asked for a better salesman

Julie Yowell

Feb 11, 2016

Andy is by far the best service manager I've ever found. Like a helpful little brother, he offers polite and helpful advice. He should be cloned & spread around all the dealerships in Santa Fe!

GRP

Feb 9, 2016

I just purchased a Tacoma from Toyota of Santa Fe. I dealt with Michael Lopez and wanted to give him the highest marks. He was responsive, knowledgeable, honest and paid close attention to my requests. Ultimately he delivered the vehicle I wanted at a competitive price. If your looking for a friendly dealership with excellent customer service, definitely consider Toyota of Santa Fe.

Carolyn S

Feb 9, 2016

have been bringing my trucks here for service for more than 16 years now, and have never had a bad experience. andy vigil has been my go to guy for several years now, he and his techs always do a thorough job of checking my truck, and andy is great at taking the time to explain everything, make recommendations, and help prioritize any work that needs to be done. i trust him - he knows his stuff, is very polite, and genuinely seems to care. could not ask for more. thanks!!! : )

Sam

Feb 9, 2016

Car buying negotiations are rarely enjoyable experiences. Michael helped me to find the vehicle I wanted and guided me through the negotiations with kindness and respect. I am extremely happy with my new Tacoma that Michael helped me find.

Jasonchef

Feb 3, 2016

Originally I sent out to get a TRD Pro from Larry Miller in Albuquerque. Big mistake. Customer service was terrible. I went to Toyota Sante Fe and Brent Buell helps me get the Pro. He gave me weekly updates and made the purchase extremely easy. I would definitely recommend this dealer and Brent Buell.

Schoons

Feb 1, 2016

Andy Vigil has been my family's "go to service person" for the last 6 years. He is knowledgeable, friendly, and trustworthy. We have had 3 or 4 Toyota vehicles over this time and Andy handles all our service needs. He is the best.

New widow car buyer

Jan 29, 2016

I recently lost my husband and this is the first time I have purchased a car by myself. I was not looking forward to it and knew almost nothing about the car I was about to purchase. But I knew I wanted an AWD van to get through the snow in Angel Fire and Toyota is the only manufacturer of such a vehicle so that helped to narrow my search. I also had a friend tell me that the service department at Toyota of Santa Fe was excellent so when I mentioned to another friend who has the same car I was considering that I had decided to purchase a new car, they immediately recommended Michael Lopez to me as an excellent salesman that I should contact. From my initial inquiry, through the credit application process to the test drive and the final model selection, Michael was extremely helpful and made the whole process very simple and fun. Since I was trading in my old van which had just been on a significant shopping spree in Albuquerque, Michael even helped me transfer all the goods from the old van to the new one. His car operating overview covered just the key tips I needed to know to safely drive the car home. And his followup along with other staff members at Toyota of Santa Fe was also tremendous! I even have my first service appointment booked already. Michael, I'll give you a call when I'm down there again and maybe we can go out to lunch.

Zeora

Jan 29, 2016

I have to say, this is probably the best car buying experience I have ever had. Brent and Daniel were awesome and Brents' follow-up is over and above the call of duty. You can tell Brent truly cares about what he does and the people he works for and with. He's a great professional surrounded by other wonderful people. If you're in the market for a car, especially a Toyota, go see them for sure. Thank you again Brent & Daniel??

Loyal Customer

Jan 26, 2016

Brett Buell is the best sales specialist to have for a very positive and excellent sales experience!Shawn Baker was our family sales specialist for years and provided excellent service. When I needed to trade in my Toyota, Shawn Baker had been promoted. Brett Buell is now our sales specialist and after driving 6 hours to Santa Fe Toyota, the vehicle I selected was parked in front ready for delivery. Brett made buying my new vehicle seamless. Bretts attention to detail, knowledge of the vehicle, customer service and ability to answer questions in depth is phenomenal! Brett answered a late evening phone call when I had a question which shows dedication to his loyal customers!! Brett has now established a relationship for life with our family.

Jluce96

Jan 21, 2016

I was a little bit apprehensive and nervous coming into the lot with my grandpa not going to lie. But once I got offered popcorn water talked a little bit about my personal life and got to know Jeffery as a person. Overall they all made me feel like family, explained every detail, worked with ALL my financial stuff for a great deal. I always want to thank Jon for helping me finance my vehicle with excellent customer service!! Withought Kimo i would not have made this amazing team. So leading toward it tonight I came out with a beautiful 2013 Nissan Rouge and a huge smile.. it's a blessing God led me to these beautiful people and such a lovley vehicle. THANK YOU SO MUCH!!! I am super greatful.

ed

Jan 20, 2016

Andy Vigil has always given me great service. I have called him several times and he is always available to answer any question I have or will schedule an appointment as soon as possible. I walk in the service department and Andy greets me on a first name basis. I can always depend on Andy when I need emergency needs either by phone or as a walk in. Thanks Toyota of Santa Fe for having a great person like Andy and the other employees in the service department.

Juan8907

Jan 18, 2016

Andy vigil gave the best service to me and my wife he always meets the expectations when I walk in to Toyota if he isn't working I will walk out and wait for him to be in his service is great.

ToyTruck13

Jan 6, 2016

After an awful experience at the Albuquerque Toyota dealership I had almost given up on the brand. my girlfriend, a beautiful and intelligent woman suggests going to visit Toyota of Santa Fe. I called on the phone before going and happened to speak with Brent.. long story short when I got to the dealership the a truck I wanted was sitting waiting for me to look at. Brent was honest, straight forward, and easy going. Best truck buying experience I've ever had.. I'm definitely a Brent customer for life...

JSDorton

Jan 5, 2016

We live in NM but are a significant distance from Santa Fe. I found Toyota of Santa Fe on an internet search and started a chat with a representative (Raul) who was very helpful. After the chat my wife and I test drove (locally) some of the models we had discussed. The next day I returned to the website and started another chat with Dylan Leonard this time. Dylan was outstanding in working with us and we eventually reached an agreement on a new 4Runner for my wife. The wife and I both felt good about the deal and were very happy with the process and Dylan as a salesman. I mentioned to Dylan that we had been looking for a used car for our son who was stranded with us when his transmission went out on his way home to visit over the holidays. Dylan said he would look at their inventory, using the parameters I gave him. After working with me until after 10pm one evening, Dylan found the perfect car and the next morning we made a deal we were happy with. Knowing that my son had to get back to his job, Dylan worked extremely fast so both deals could get finalized and both cars could be delivered to our house and my son could get on the road. We have never had service like that at a car dealership, never. Outstanding! We will definitely look to Toyota of Santa Fe first for all future vehicle purchases. Thank you, Dylan and Toyota of Santa Fe for making all that happen so fast and smooth.

A92Molls

Dec 15, 2015

I recently just graduated from college. My father thought it was time for me to get a car on my own. We have always owned Toyotas so naturally this was our first stop in car shopping. I was online shopping and came across a hybrid Camry. I emailed the dealership asking for more information. The next day Michael Lopez called asking if I could come in and take a look. Well a few days later I was back in the state and we made the trip over. I did end up driving the Camry, but Michael suggest a Scion. Just to give it a try, I drove it. Later that day I drove off the lot in my brand new Scion. It was literally everything I was looking for. If I knew more people in the market for a car I will send them to Michael. Oh, and we got to meet the GM who was very sweet!

beth132

Dec 13, 2015

I am new to the area so shopping for a new car was a little intimidating for me. After I initially spoke with Michael Lopez, however, I knew that I had few worries. He brought the car to me on my lunch break to test drive and had things ready for me when I got off work at 5. I worked with Melvin in finance who was very knowledgable and to the point and was able to get me out of there in no time driving my new Dodge Journey. Michael was very helpful during be process and AFTER the sale as well. If you want someone you can trust go to Michael Lopez at Toyota of Santa Fe!

bgrant

Dec 11, 2015

I travelled to Toyota of Santa Fe from Los Lunas because of a car I found on their website. Prior to my visit, I called to ensure the car was still there and to get some more information before making the hour and a half drive. I was lucky enough to get Michael Lopez on the phone. He went out and made sure the car was there, answered my 500 questions, gave me specific information on the vehicle, and pulled the car fax report for me. I made an appointment to visit the dealership and Michael the next day. Michael was completely understanding when I was running a little late (pesky kids!) When I arrived at the dealership he took me straight to the car without any of the usual fuss that you get when visiting a dealership. We checked it out and immediately went on a lengthy test drive. The car ended up not working for us because of the limited seating and our growing family. Michael was quick to come up with 2 other options for us and didn't try to force the original vehicle on us like a lot of dealerships I've been to. Michael was a kind and understanding sales person. He made the entire car-buying process smooth and easy. They offered us a fair deal on our trade and the negotiation process was pain-free. He was flexible and willing to hear any offer without batting an eye. The only disappointing thing that happened was the guys in the back didn't put gas in the vehicle so we were unable to make it home without stopping for fuel. I sent Michael a quick text to let him know and he immediately called me and offered to send a gift card. He followed up on his promise the next day. He mailed me a $25 gift card and a couple of CD's that I had left in my trade, on his own dime. If that's not excellent service from a sales person, I don't know what is. I would highly recommend Toyota of Santa Fe, and more specifically, Michael Lopez. He'll have our business for years to come!

Delighted Customer

Nov 19, 2015

My boyfriend had a great car buying experience with Michael Lopez at Toyota of Santa Fe, When it came time to trade in my JEEP Liberty, I made an appointment to see Michael, myself. Alter an an initial phone conversation, Michael was able to 'zone in' on what I was looking for. When I arrived at the dealership, Michael had several options available for me to consider. OPTIONS are GOOD!! Michael was informed, patient, and helpful. He answered my questions and....best of all....listened to my answers!!! I really appreciated Michael's willingness to be flexible, which ultimately guided the two of us to the perfect fit for me.... a 2014 Nissan Versa. I now have a safe and good looking commuter car!! I couldn't be happier with my car buying experience, and Michael's expert guidance.

tribeca

Nov 12, 2015

When shopping around and not getting much helpful service at other dealerships, it was a pleasure to work get both incredible service and a superb price at Toyota of Santa Fe. Mike Lopez is a true customer service representative; helpful, thorough, providing answers and then backing off to let me make an informed decision. Went out of his way to take care of all the details, even picking up the car for me while at work. Financing was easy, trade-in was easy, Thanks team, I will be back!

godislove

Nov 3, 2015

We purchased a beautiful cadillac escalade at your dealership recently and could not be more pleased! We had been looking for the right car for our family for over 1 year. Completely satisfied working with our Buddy in the business Michael- He called us every time he felt he had found the right vehicle for us. We will reccomend all our friends and family to Toyota of Santa Fe and will buy our next vehicle from our buddy's in the system.

Newtacomaowner

Oct 13, 2015

After shopping at two other Toyota dealerships and being very disappointed by sales games and unprofessional behavior I came to Toyota of Santa Fe. Brent Buell was my sales consultant and he was a pleasure to do business with. He was honest and straightforward. I was introduced to the sales manager immediately ( Kirk kapple ) after entering the dealership and assured they don't play sales games. I purchased a Tacoma that day. The transaction was transparent and I never felt pressure to purchase. I will return and always ask for Brent.

Bleujello7

Oct 9, 2015

After a disappointing but expected experience with the Toyota dealership in Albuquerque, I called Toyota of Santa Fe to see what 4Runners they had in stock. It turned out that exactly what I wanted was on its way and the following day I drove up to Santa Fe to discuss the vehicle with Brent. Brent was easy to work with. We came to an agreement on the 4Runner that day, and he kept me in the loop regularly until it came in. Picking it up was easy. Sandra had all of my paperwork ready to go and we efficiently went through it all. Brent showed me all the aspects I needed to know about my new ride and I was on my way. I plan to keep this vehicle for a long time, but I would definitely return if I were in the market and would recommend to others this dealership and those I worked with.

Millergirl

Oct 9, 2015

We traded in our Toyota Highlander for 4Runner in Santa Fe. We bought it out of state because we travel for our jobs. We purchased the car in April and it is now October and we are still waiting for our permanent tags. We had to call every month to get our temporary tags redone and every month they told us something new needed to be processed. For three months we tried dealing with the dealership directly. Finally, we got the title company involved and our tags were sent to be processed. Normally 9 weeks for out of state. Now Santa Fe is telling us they can't issue us temporary tags any more because we have gone past our "three month issuance". So Santa Fe suggested we take a cab to DMV. No manager has ever contacted us. We finally called the corporate office and now have to wait for Santa Fe manager to return our call. Meanwhile, we are still with expired tags. We can't go anywhere without risk of ticket. They provided no solution even though it was because of their mistake of not processing anything for THREE months. They didn't even offer a rental until we could get tags at a new DMV. It's a horrible place. The signing was rough as well. When we went to sign, the monthly payment had changed from quoted price because they said the interest rate was no good since we were from out of state, which they knew from the beginning. We ended up with a $50 higher monthly payment. It's horrible there. I would say absolutely do not buy from there. The 4runner is amazing. Our Highlander and Scion were also great cars. We love the brand. I'm truly suggesting that if you want a hassle free experience, do NOT go to Santa Fe Toyota.

Chris

Oct 2, 2015

We went to Toyota knowing we wanted a truck. Michael was the first to greet us as we were walking about. We made a quick connection with Michael. We told him exactly what we didn't want, games; but that we needed guidance in finding the right truck for our needs. We were not in need of a new vehicle but just wanted to upgrade. Michael never gave us pressure, he was willing and patient as we made our way between the Tacoma and the Tundra and back. We ended up trading in our Jeep Rubicon that day for a Tundra that we love. There was a moment that did make us uncomfortable. We were walking into the store after a ride or two and a couple of the other sales reps were sitting on bench loitering and they began to heckle Michael. It my have been their friendly banter but as a first time customer my wife and I found it inappropriate. Had we not gotten a little time to know Michael during the test drives it might have been enough to make us go elsewhere.

jennyb

Sep 30, 2015

We, on a chance, visited Toyota of Santa Fe looking for a replacement vehicle for our BMW. Brent Buell was on the ball, found us a car immediately and within hours we were in our new car. We are so appreciative of all he did for us and how quickly and painless...we will use him again. This car is beautiful and Brent is our go to guy for ourselves any one to whom we can refer him. Melvin guided us to a good service contract and worked with us to make it fit our needs.

Driving is awesome

Sep 19, 2015

If you dread being schmoozed by the desperate sort that haunt dealerships, who seem to be on the verge of peeing themselves, skip it all and go to Toyota of Santa Fe. Refreshing with a lively staff, Brent Buell handled my agonizing insecurities, and snobbish requirements with grace and dignity. I observed how he listened to me and responded to my questions, concerns, hyper vigilance over details and then as I zoned out near the end of the process he retained a professionalism that continued to build my confidence. This has created loyalty for me that will be life long. The honorable mention goes to the financier Sandra Navaro. She was personable with excellent communication skills. I look forward to my future maintenance with Toyota of Santa Fe, and will be in support of this team in my town. Thank you Thank you Thank you

Santa Fe Toyota

Sep 11, 2015

Brent was helpful in explaining the two vehicles we were considering. Because of his knowledge, we were able to choose one without hesitation. He was willing to take the time to accommodate us. Even after our purchase, he contacted us for follow up. He has been and will be willing to help us.

drdrphd

Aug 28, 2015

Editing this review... Perhaps salesman was having a bad day.. but was enough to tarnish my experience. GM- thank you for your attempt to remedy, however, we made a purchase elsewhere. Advice for Joe and everyone at this establishment... treat people the way you would want to be treated.

armalite1

Aug 27, 2015

We were looking to purchase new 4runner and live in ABQ. We went to the dealership in town, but decided to give Toyota of Santa Fe a chance as well. We had purchased a vehicle there before and had a great experience, but wanted to give both a chance. We ended up going back to Toyota of Santa Fe and working with Trini. He was very responsive, great to work with and had us in a vehicle in less than 4 hours from our first email conversation. We sav a couple thousand dollars in the process as well. If you are looking for a new Toyota, I wound not hesitate in buying from Trini or Toyota of Santa Fe, great dealership and guy to work with.Thanks again, Scott & Joy

Cassiopia

Aug 25, 2015

Brent Buell made the experience of buying my new fabulous Highlander so easy. He is accommodating to my custom- like ways, thoughtful, considerate, helpful, even getting on his hands and knees installing some last minute extras for me. His smile is comforting, his demeanor is positive, and the entire experience of purchasing and delivering my new car he made into a special event. I love my new Toyota, and I love the care and attending to I received. It was a blessing all the way around. Thank you Brent!

TacomaOwner87

Aug 19, 2015

Brent had great service and answered all the questions I had, showed me all my options and worked with me to show me all my finance options as well. I would recommend this dealership again to my family and friends.

santafetoyowner

Aug 12, 2015

My family and I have bought two cars through Steve and he took excellent care of us. He made the whole process super easy and made sure very detail was taken care of.

entercrisis

Jul 24, 2015

We bought a Scion FRS from Michael Lopez and it was an very positive experience. With a trade-in we were able to secure an EXTREMELY good deal on a 2015 model that really beat anywhere else we looked, both in town and out. On top of that Michael went above and beyond to ensure the car was pristine when we took it off the lot. He had it detailed for us twice (a stripe on the roof was missed the first time) and really went out of his way to ensure a tiny dent on the hood was rectified. Customer service is made a priority at Toyota of Santa Fe and the price I paid speaks for itself. This is the 2nd car we've purchased from them.

Cheri

Jul 22, 2015

I have to say that this was the best ever truck shopping experience. Pico was a delight to work with. He was very friendly and professional. No pushy salesman here. I can't say enough good things about him.The Sales Manager Francisco was so helpful throughout making this purchase. He was always available to answer any question's we had. Francisco went above and beyond to insure we had a great deal. We thought the truck came with a trailer hitch only to discover it didn't. Well Francisco not only had the hitch installed free for us but also made arrangement's for it to be installed in Albuquerque near our home. Shelly, the young woman setting up the financing was a delight to work with. Professional but friendly. She was always available to answer any question's we had. I walked out of her office feeling that we are friends! That says a lot about her.If you are looking to purchase a vehicle Santa Fe Toyota should be your first stop. It will definitely be your last. This dealership will take great care to insure your experience was more than you imagined!

B. Ramirez

Jul 22, 2015

Brent made the purchase of our vehicle an easy and smooth process. He was open to any of our requests and made sure we were 100% satisfied with the terms of the purchase. I plan to do all future business with Brent!

BuzukDeSF

Jul 21, 2015

I recently purchased a Toyota 4runner Limited from Toyota of Santa Fe.The salesman, Brent Buell, was friendly, very knowledgeable and low pressure- a winning combo. We were able to cut a great deal, easily beating the competitionnot only in Albuquerque, but neighboring states as well. I also dealt with Melvin Houstonon the paperwork who was quite personable and effective. A real no-nonsense crew. Followup service has been very thorough and painless. I would highly recommend Brent, Melvin and Toyotaof Santa Fe.

esinglet69

Jul 20, 2015

Once again, we had a positive buying experience due largely to the efforts of Brent Buell. Brent patiently found us the truck we thought we wanted. We came to purchase this truck, but Brent helped us to get a good deal on a Tacoma 4x4 truck that was a better value for the dollar. He negotiated a fair price and included a receiver hitch that we had forgotten when we switched vehicles. The receiver hitch was in-stock and was installed when we came to take delivery of the Tacoma. Great service!Brent is our go-to guy and we will not be willing to do business with anyone else. Our last car salesman prior to us meeting Brent, sold us seven vehicles over a 22 year period. We find a good salesman and stick with them.Ed and Martha

Tony_texas

Jul 20, 2015

Roger is always very pleasant to deal with whenever I bring my car to get serviced. He is quick to crack a joke or tell you about his family escapades. He seems to make the service go faster by keeping you entertained.

Christine Rodriguez

Jul 17, 2015

We have now purchased three cars from Brent in the last four years. Every time he has listened to what we want and he has helped us find it. Any questions he deals with them quickly and is friendly. This last purchase he was extremely patient. We were looking for a used Toyota Corolla for our daughter. He patiently helped us for three months find the car we were looking for and the price. I trust Brent and I don't doubt I will be back in a few more years to buy another Toyota from him!

Mike Lane

Jul 12, 2015

Dylan was simply terrific from start to finish. It was a pleasure making 2 deals in one week with him. He handled every detail with perfect professionalism. Exemplary in every aspect of his business. A+++ Thank you, Dylan!

Jay1007

Jul 4, 2015

Micheal Lopez Is a grate person to work with. He very notable in his craft very carrying and honest. If need to buy car call Micheal Lopez

Nancy72

Jul 4, 2015

Gilbert de la o did a fantastic job working for me to get nthe best deal possible. Very personable salesman. I consider him my friend.

toyotadriver20150703

Jul 3, 2015

Like a lot of other people, I took advantage of an extra day off July 3rd to bring my RAV4 in for service. It was very, very busy, with most people waiting rather than dropping off. Frank never lost his cool, never lost track of a customer or what that particular individual needed. Any decent dealership can provide good service on a normal day. On a crazy-busy day when you get slammed from all sides at once, it's a lot harder. Three cheers for Frank Guerra and his team.

Paul Oly

Jul 3, 2015

I felt that Gilbert De La was working for me and not the company. He presented me and work with Toyota management to get me the best deal on a new Toyota. Before I met Gilbert I was ready to go out of state to buy a new car. Gilbert change my entire perception of Beaver Toyota Santa Fe. Nice job Gilbert.

nando52

Jul 2, 2015

my wife and I went out to your dealership on tues. june 30th ,we had an appt. with steve smith we ended up purchasing a prius v , we had to tell u he was the most pleasant and knowledgeable salesman we've worked with ,no to pressure to buy and he really went all out make sure we got a great deal

Gilbert402

Jun 30, 2015

Took a long time but very happy with our result! Gilbert was very personable and great to work with! Thanks ! I will definitely tell my friends!

girlinSantaFe

Jun 29, 2015

If working hard for your money means you want a fair deal, then Ask for Michael Lopez. He is real and rather than high pressure he is more about sales counseling to find your ideal vehicle.

No3Putt

Jun 28, 2015

I have purchased several vehicles over the years from many different dealerships and I can honestly say, working with Brent and Toyota of Santa Fe has proven to be the best buying experience to-date. Brent's customer service and knowledge of the vehicles is excellent. This is the second vehicle I have worked with Brent to buy and I am confident there will be more in the future. Thanks for a professional and stress free buying experience.

New Kia Owner

Jun 22, 2015

Michael Lopez was great to work with, he treated my family like neighbors and worked hard to help us feel comfortable during the entire process.

kippy123

Jun 18, 2015

I gave a five raiting because my sales man was amazing and friendly. Gilbert was on top of everything till the end. Thank you Gilbert de la o I'm super happy with my Camry.

Tvarela11

Jun 17, 2015

Our salesman Gilbert was great! He was very professional, made the process easy to understand, ensured the process was quick being we had our children with us, and had a great attitude with us. I would recommend talking with Gilbert of you want to purchase a new or used vehicle from Toyota of Santa Fe. The staff we came into contact with were absolutely amazing!

hadahondabutgotatoyota

Jun 9, 2015

Michael was the most genuine, respectful and tentative sales person that I had the good fortune to work when making this important purchase. He listen to my concerns and in return I got the vehicle that was right for me. It was an absolutely delightful experience. I would recommend my friends and family to shop at this dealership if I know Michael would be attending to their needs.

Mahelihh

Jun 9, 2015

This small SUV has a lot of space for long legs and a has a comfortable ride. It's zippiness gets us from A to B in no time. Our sales person, Brent was very professional, friendly and informative. He gave us an enjoyable car buying experience. We will definately return for future business with Brent. Thank you, John And May

CDGM13

Jun 5, 2015

or looking for to the car for a while you're looking for used vehicle that was good value when we got to Toyota they had a bunch of different options but after talking to Michael Lopez we were able to pinpoint what we needed and what the best option was for us he was able to work a great deal for us and he made of the whole transaction super easy I couldn't of gotten a better salesperson and I definitely recommend anybody who is looking to buy a car to go visit Michael Lopez you really really has made the shopping experience a lot easier and will be coming back to buy more vehicles from him. Thank you.

Kyle

Jun 4, 2015

I can highly recommend these two professionals if you are looking to purchase a Toyota. They were prompt, efficient and pleasant to work with ... I am the proud owner of the best SUV on the market because of their efforts.

It's just me

May 31, 2015

Well worth the drive from Albuquerque. Great customer service and would highly recommend. Thank you for your service and help. Hope to do business with again in the future

ZsaZsa

May 28, 2015

I was very reluctant to buy a car and Steve made my purchasing so easy and allowed to look take my time and was extremely courteous. this car has great gas mileage what was exactly what i was looking for, I have had some very bad experiences in the past from other dealers but I would definitely go back and get another car from Steve. Thank you Steve you are awesome.

Luis & Sally

May 23, 2015

Michael Lopez did an outstanding job helping us with our vehicle needs. We highly recommend you contact Michael Lopez today for a no hassle experience!

Serenajean

May 18, 2015

Brent was absolutely wonderful. I felt no pressure to get into any I didn't want. He was nice, relaxed, and accomadting. I would highly recommend working with Brent when looking for your next car. I know I will! Sandra was also wonderful with all the paperwork. This is the third time working with her and I wouldn't have it any other way. Overall my experience purchasing my 2015 RAV4 was excellent! Thank you again Serena Rodriguez

Mr. Dillingham

May 17, 2015

We have brought our '06 Prius in three times. Joe has taken the time to explain all our options for repairs. By doing this we have managed to save a great deal of money- by not replacing parts that an ABQ dealership said needed replacing. He has consistently been kind, courteous and knowledgeable.

Cuz I Can

May 12, 2015

I gave Toyota of Santa Fe an excellent rating due to the exceptional service I received from Jamie Dunn, Sales Dept. and Diego Borrego, Service Dept. I actually took my vehicle in for an oil change and a week later drove out with a new (used vehicle). The service I have received from Diego in the past 3 years is always informative, professional and he makes sure the service provided is complete. So when I mentioned buying a new car and he referred and introduced me to Jamie Dunn I was comfortable in taking the next serious step of actually talking to a sales rep. (I do not like the stresses of wheeling and dealing that comes from buying a car). Jamie was very professional; he listened to my needs and offered his suggestions that were helpful in concluding my purchase. Jamies attentiveness to my question and concerns was very much appreciated and most importantly his recommendations and his actions to assure certain details were met and completed was assuring my needs were being met, I can honestly say I felt at ease and comfortable throughout the whole deal. The Courtesy Shuttle Drivers Ernie and Giovanni were also very friendly and accommodating; they get your phone numbers and dont forget about you. The interaction,conversations I had with Francesco Crisafuli, Management (who assisted in closing the deal with his ability to work towards the goal) and Melvin Houston in Finance, who finalized the paperwork. was an excellent experience.

St Louis native

May 5, 2015

My wife and I retired and moved to town about a year ago. I began my car search 4 mos. ago. Brent Buell was on duty and took me for a test drive. What impressed me from the start was his knowledge of the car he was showing and also the one I was going to trade. I then tried three or four other brands, No one came near Brent Buell and Toyota of Santa Fe.Thanks for a very positive experience.

Leyba34

May 4, 2015

I gave Toyota of Santa Fe a five star rating because our salesman was awesome. My fiance and I walked onto the lot to just browse not planning on buying anything when we were approached by Jerry Patterson, he was nice and very professional from the get go. My fiance and I both new that we wanted to work a deal with him. He was patient and was never pushy, he let us make the decision to buy a new truck. We ended up trading in our truck for a brand new 2015 Toyota Tacoma. I also want to recognize Melvin from finance. He was funny and very helpful. My fiance and I are getting married In a few weeks and what a great early wedding gift we got! Thank you for such a pleasant experience.

ccromero

May 2, 2015

My wife and I purchased a used truck and also traded in our truck. Couldn't be more happy with Jamie Dunn as our salesperson. If I have friends and family who are looking to purchase a vehicle I would send them to Jamie every time.

Paul

May 1, 2015

We bought a new car from Brent Buell on April 17. We highly recommend Brent and Toyota Santa Fe to anyone looking to buy a car. He related well to us and answered all of our questions. It was by far the best car buying experience we've had.

pecosashley

Apr 29, 2015

I am now the proud, and happy, new owner of a slightly used Prius and it was a great experience. This is the 4th time I have purchased a Toyota from this business and I am again pleased. Brent Buell was so great as my salesman: he was informative, direct, helpful, enthusiastic, involved, supportive, and he made the whole event smooth and fun. If you are going to buy a car in Santa Fe, definitely go to ToS and ask for Brent, you will drive happy, too.

Pream11

Apr 28, 2015

I purchased a 2010 Audi, initially i had some issues with the brakes, I took it in and Franchesco (GSM-General Sales Manger) helped me, but the issue did not get resolved. As I spoke with the General Manager ,Buddy Espinosa, he made sure that I was taken care of. The experience prior to talking to Buddy was good from the sales perspective, Franchesco was okay, but Buddie completely turned my experience to a great experience. I definitely would recommend Toyota of Santa Fe. Brent Buell has also been great since day 1.

Slimsmtz

Apr 8, 2015

I would highly recommend Brent Buell as a salesperson. He made the car buying experience so easy and stress free. He really cares about his customers and goes over everything in detail. Thank you Brent!!

ram70

Apr 8, 2015

I recently purchased a Tacoma from Beaver Toyota and my total experience was outstanding! I especially would like to mention both Brent Buell and Jamie Dunn who were very professional and helped steer me through the complexities of buying a new vehicle. They both went out of their way to explain everything and answered my questions completely. I would without question recommend them to a prospective buyer.

MaryMassa

Mar 24, 2015

I just got a car last week and Brent Buell was the best! He was so professional and patient and caring about how I felt. He took extra time to sit with me in my car and explained all the little details about how the car operates. Not only is he a really nice person but very personable. and comfortable to be around. I just love my Camry and I would recommend Beaver Toyota to anyone that needs to buy a car, new or used. He made me feel at ease with any questions I had and is very professional and I felt no pressure at all. I would also like to thank Buddy Espinosa and Maria Trevizo who were amazing and very thoughtful through this process. I am proud to drive my car with the Beaver logo on it! Beaver Toyota is the best and you will not find better people to serve you. Thanks again Brent for everything. Mary Massa

LindseyB

Mar 23, 2015

My husband and I were on a very limited time table for completing the purchase of our vehicle and clearly expressed our need to expedite the process. Although Dylan was a newer sales person, he was incredibly helpful and very efficient. He genuinely cares about his customers and the product purchased.

Glenn's

Mar 23, 2015

Never thought it would be so quick and easy to get the car I wanted. Thank you so much for your courtesy and willingness to answer any question I needed answered. I'm going to refer all my friends to go see you, you made it so easy. I'll be back with my son in a few months to get another one. Thanks again for everything Michael will see you soon.

tilan

Mar 23, 2015

I bought a Prius from Dylan few weeks ago and I am very happy with the car and also the buying experience. Dylan was very helpful and even kind enough to deliver my car to Los Alamos. I highly recommend him to anybody I know who is looking to buy a car. Tilan

jackmc1984

Mar 23, 2015

Dylan was so great to work with! He made the experience so much better and helped me look at every car I was interested in!

Indigochild

Mar 19, 2015

"Third times a charm!"At Beaver Toyota it doesn't take 3 times!! It takes only once, and when you hit twice, it just gets better and better. I was in a sticky situation do to unforeseen circumstances but Brent Buell did Beaver Toyota and especially myself very proud in his knowledge, perseverance, honesty, and exponential customer service expertise. Brent's demeanor is very obviously NOT "in it for the sale" but in it for YOU!! He wants you to be happy in your new car, and most of all, in a superb deal as buying a car is generally a few years commitment. Excellent experience doing business with Beaver Toyota yet again. Thank you Brent Buell, and thank you Melvin Houston for an awesome and memorable car buying journey!!

DealerRater Review

Mar 18, 2015

I just traded in my 2003 Toyota Sequoia and bought a new 2015 Toyota Highlander. The experience could not have been more pleasant. Brent Buell was professional and focused on customer service. He demonstrated an attitude of "we are going do everything we can to demonstrate that we deserve your business." This included making sure that I got the color and model that I wanted even if it meant waiting to look at one that was offloaded from a truck or researching whether another one had already been sold. Once a car was selected, I was done with the buying process in less than an hour, even considering time spent on a very delicious provided grilled cheeseburger at the Santa Fe Mall sales event. Even after the sale was done, Brent was patient in demonstrating all the features of the car and has been available for questions by phone and has even texted me several times. I knew when we initially shook hands and he said his name was "Brent", with a big smile on his face, that this purchase was meant to be.

DCC

Mar 11, 2015

The customer service, quality of work, friendliness and pricing were all worthy of a 5 stars rating which made for an overall excellent experience. Highly recommended!

kristin

Mar 10, 2015

Thank you to Brent for such a fantastic car buying experience! His service was informative, friendly, and patient. Also, thank you to Sandra in financing. She was so helpful and walked us through all the options with care and patience. When you are spending your hard earned money you want to be respected. Brent and Sandra did that. Thank you! We will be back!

aprimrose

Mar 8, 2015

Thank you Brent Buell and Beaver Toyota for your service and professionalism. I just purchased a used vehicle yesterday and I was so pleased with the price and service provided. Not only did I feel I was being listened to but I also didn't have to worry about being pressured into the sale. I would recommend all my family and friends to purchase their next vehicle from Beaver Toyota. Thank you Brent and the rest of the Beaver Team!

Barb

Mar 8, 2015

My experience at beaver Toyota was just amazing. Everyone I met was so friendly and seems so happy to be there! I have been purchasing cars for 40 years and truly never experienced anything like I did at beaver Toyota. Brent Buell was our salesman. He took so much time with us as we asked our stupid questions but never gave the impression that we were taking up too much of his time. It's very refreshing to see a person that loves his job as much as Brent seems to! Sandra Navarro explain every detail of the financing of the lease and did so with a smile on her face and a great sense of humor. We really won't purchase or lease a car anywhere else again.

Leif

Mar 6, 2015

Thank you Brent and Kirk Kapple for working the deal of the year for us! We recently leased two new vehicles from Beaver Toyota and we cannot say enough about the amazing customer service we received. We laughed most of the time, and thoroughly enjoyed ourselves. It was a pleasure to work with both of you!

scgabriel

Mar 1, 2015

Just recently bought a new Highlander through Beaver Toyota. Pico was an absolute pleasure to work with, streamlining the process all the way from the original order to the delivery. Extremely professional, knowledgeable and helpful.

DougD

Feb 28, 2015

Cool as xxxx that he delivered the vehicle after hours. 45 minute drive in the largest snowstorm of the year. Thanks to parts for the lift.

thebanners

Feb 24, 2015

My wife and I brought out 2013 Toyota Highlander in for service. A few days later we received a phone call from Beaver asking to purchase our highlander and get us in something new. The deal kind of sounded a little to good to be true but we went in anyway to check out the deal. After speaking with our salesman Brent. We decided on upgrading to a 4Runner. They tried to fool us by extending our loan term to get our payments to match our previous. I did not see any good deal on the paper work. So they dropped the price on the 4Runner. After shaking hands and a final vehicle price which turned out to be a good price we headed on to see Melvin in the finance department. After being at the dealership for almost 3 hrs now we were pretty exhausted. He explained everything very well but ended up selling us more warranty and insurance than we really needed 5200.00 more than we needed. Paperwork and contract signed we left happy with the new car but felt a little overwhelmed with what just happened. Both my wife and I both lost sleep over the whole experience that night. After looking back over the paperwork the next morning I called Melvin to cancel all of the warranty and some of the unnecessary insurance. As canceling was no problem he offered to drop the price of the warranty by 1000.00. We still did not by the warranty. Later finding out because we were not informed from the beginning that the warranty can be activated anytime before the 3 year 36000 manufacture warranty was up. Bottom line is we went into the dealership blind (our fault and lesson learned) I believe we got treated that way and taken advantage of. In my opinion as a VIP customer as they said the best deal on vehicle and warranty should have been the lowest price possible for us to be happy and Beaver still making money. I understand that the employees have to make money and do the best of there ability as well as the dealership keeping there lights turned on. We are happy with our purchase but would not recommend this dealership without doing your research first and know what you should be paying for your vehicle. They seem to be very willing to come down on all there prices including warranty cost. All in all the staff is very friendly and a pleasure to work with but DO YOUR RESEARCH before signing anything!! Also wanted to add the service dept is awesome. Very helpful and knowledgeable.

DWPhilpot

Feb 23, 2015

We live in Albuquerque and purchased the 2015 Rav 4 from Beaver Toyota because of the staff's professionalism, friendliness and willingness to earn our business. Dylan Leonard, our sales person, was exremely knowledgeable of the vehicles and was an absolute pleasure to work with. It's just nice to do business with people that have integriity and follow through with their promises. I will continue doing future business with the people at Beaver Toyota and be more than happy to refer friends and family to them. Again, THANKS!

Mkaczor

Feb 22, 2015

Right from the beginning of my experience with Beaver Toyota I got a wonderful reception. Every employee was friendly, helpful in every step of the vehicle buying process, and extremely knowledgeable of their inventory.

denise

Feb 19, 2015

Early December, we decided (as a surprise) to buy my 16 year old, a new car (FJ Cruiser) for Christmas. Inventory was extremely low, due to the fact that 2014 was the last year they made them. After exhausting our search here in Dallas, for the perfect one (he only wanted White), we had no choice, but to expand our search to other states. Deciding to call Beaver Toyota, I was lucky enough to have Dylan answer my call. It must have been my lucky day - he was polite, courteous, respectful, and very eager to help me find the perfect car for my son! We discussed color, features. etc., and Dylan began the search! Within an hour, I received a call...Dylan had found the exact vehicle we requested, and could have it in his possession within a day or two. Since we were purchasing the car out of state, there were many phone calls, faxed paperwork, and lots of questions on our end, but Dylan could not have been more responsive to all of the above! Dylan even went to the dealership the night the car came in (after closing), to send me tons of pictures, to let me know this was truly the car we had discussed, and make sure I was happy with the vehicle, before we actually purchased it. Again, due to the out of state transaction, it took a few weeks to finalize everything, but the purchase was complete December 2nd. Because we wanted the car here, and were unable to get to Santa Fe, Dylan offered to drive the car here himself! On December 23rd, he headed to Texas, to deliver the vehicle to us!! He called me every few hours, to keep me updated on his whereabouts, and an approximate arrival time. He made it safely that evening, with our brand new FJ in perfect condition, and we promptly put him on a plane back to Santa Fe! Now THAT, is service!!!!!!THANK YOU Dylan!!!!!! You are the BEST!!!!!!!!Denise Primm

sid

Feb 16, 2015

While my truck was being serviced, i was looking at trucks and wondering about trading in my 212 Tundra and i was helped by Keith Clark who spent a great deal of time with me explaining different options. i will be bringing my truck back to Beaver Toyota and Keith Clark in the near future to trade in for a new Tundra. with the service you get and the sales help, i can't think of going anywhere else. Sid Bryan

Kelley63

Feb 12, 2015

Randy Mendenhall and Shawn Baker made my latest Toyota transaction a great experience. This is my 3rd Toyota but first from Beaver. The professionalism and courtesy exhibited by Randy and Shawn was exceptional. Randy made the whole process a really easy experience. His calm demeanor, integrity and knowledge was stellar. I am very grateful for the way I was treated at Beaver.Kelley Glasgow

Nikko77

Feb 12, 2015

I was really pleased with the how attentive and professional the sales team and finance team treated me. They really went the extra mile to make sure I received the car I needed and at the right price. My next buy will be at Beaver Toyota in Santa Fe for my Tacoma,. Thank You!

LTM

Feb 12, 2015

Pico was incredibly accommodating to us and our 4 month old throughout the process of finding and buying our new truck. He was helpful in finding exactly what we were looking for; color, additional features, vehicle package and all. Took more than the necessary time out of his day to explain each vehicle and option, he listened to what we wanted and found us exactly what we were looking for. Incredibly knowledgeable and didn't pressure us, or employ any sales gimmicks. We were also able to secure the payments and interest rates we were looking for thanks to Pico's help. The rest of the staff at Beaver Toyota was also incredibly friendly and helpful. Absolutely my most enjoyable car purchasing experience thus far. I would recommend Beaver Toyota and Pico Djurkovich to anyone looking for a quality vehicle and experience.

Chavagol

Feb 11, 2015

Dylan was very friendly, worked really hard with me and my wife to find the perfect car for us. If he didn't know the answer to our questions he would ask the right person and always provided us with an answer. Dylan was very professional and hard worker, were glad he got to help us in our car search, we are very satisfied.

JimS

Feb 11, 2015

Dylan went the extra mile - assisting me even though he might never profit from our encounter - Great service - I would recomend him to anyone looking for a new or used vehicle

Cynthia

Feb 10, 2015

Dylan was a great salesman. He was very professional, honest and friendly. Dylan was quick to return calls, emails, text; however it was presented. If he did not have an answer for something we asked; he informed us he would get an answer and he did indeed give us all the answers we needed in a timely manner. For the most part, he did have the knowledge and made everything happen so quickly without any hassle. He drove 3 and 1/2 hours for delivery of the vehichle ON A SUNDAY. Now that is over and above excellent customer service. I know he will excel and do great. It's been a couple of days since the sale and delivery and he is still continues to follow up and make sure everything is to our best interest and to have continued service here with the local dealership. Many thanks to you Dylan and may you have continued blessed success. Thank you!

Leigh

Feb 9, 2015

Brent Buell worked patiently with me for over a year. When I first began considering purchasing a new vehicle, there were so many questions about so much. I was totally not ready to make such a large purchase. It was suggested that Brent and I would work well together. Ok. I'm not sure about anything let alone a salesman at a car dealership whose bread and butter is making the sale. Well. That is absolutely not what happened with Brent. I was straight up about not being in the market for a car - that I was just gathering information. Brent suggested leasing instead of purchasing. That was a suggestion I had never considered. He is very knowledgeable about his product and forthcoming with information. Mostly he treated me like I had a brain!!! When I was ready to consider a vehicle - I did my comparison shopping and came right back to Brent Buell at Beaver Toyota. Brent listened patiently to what I needed and wanted in a vehicle. He suggested the 2015 RAV-4. Great suggestion!!! I am in love with my new RAV-4!!! It is the perfect car for me. It is important for the reader to know that me and my RAV-4 are on our way to Juneau, AK. Who knew that purchasing a vehicle could be a stress-free experience. Many thanks to Brent Buell.

tmnolenatgmail.com

Feb 8, 2015

Shawn Baker demonstrated that for $34.00 more each month i could be driving a TRD Tacoma. Loaded with all of the latest technological improvements. I came! I saw! And I plunged into the pool. This is my 5th Toyota truck since 1992.

Bernice

Feb 6, 2015

Brent is an outstanding salesman! He is kind, patient and understands the customers needs. He will go far and beyond to help the customer without a doubt. Brent will assist his customer on his day off! Brent is a dedicated employee for Beaver Toyota and knows how to sell the product!Bernice

Sharon

Feb 4, 2015

Brent Buell is the best! He is very knowledgeable about the Toyota vehicles. He is very friendly and treats his customers with respect. He was very patient while we chose the car that met our needs. When it came to the actual purchase he made things extremely simple. After the purchase he spent a lot of time explaining all of the bells and whistles on our new car. Because of Brent it was the best car-buying experience that I have ever had.

DominicR

Jan 25, 2015

Dylan has been an exceptional salesperson. I would absolutely recommend Dylan to any of my friends. I did have a rough start with a the first sales associate ( not Dylan) but the sales manager did well hearing my concerns and with Dylan's amazing commitment to customer services was instrumental in me buying a car from beaver Toyota. Thanks to Sean and Dylan I couldn't have been more happy with the experience.

Elias

Jan 23, 2015

Dylan is a great car salesman who takes the time to get to know your needs and what your looking for all while giving you the facts and information to make a knowledgeable purchase. He is approachable and goes the extra mile to ensure you are happy. I highly recommend him for your car purchase!

JRS

Jan 22, 2015

Brent Buell was excellent, he treated me with respect and kept his word on the things we agreed on or discussed over our phone/TEXT conversations. He was extremely knowledgeable and was able to answer all of my questions. He was very helpful and explained the safety features of my new vehicle as well as helping program and explain the operation of the new audio system in my new Tacoma. He presented me with a deal that I could not pass up, which promted me to make the (4) four hour drive to Santa Fe, NM from Silver City, NM!!! Even though we have a Toyota Dealership here in Silver City, I was more comfortable dealing with Brent. Brent also made arangements for me to have transportation while waiting for delivery of my new vehicle! I would highly recommend Brent to all of my friends and family!!!

BNutovic

Jan 17, 2015

Brent sold me a Toyota Corolla. He was friendly, courteous, and did a great job explaining the vehicle to me. More than that, he's followed up multiple times and made sure that complicated paper was handled without a hitch. I definitely recommend him!

JON

Jan 11, 2015

Did not get jerked around. I told Brent what I wanted and that's what he got me.I was in and out of there with the Highlander I wanted in about three hours. He went over all the features and explained them in terms I (who is NOT tech savy) could understand. Will recommend to my friends when they get ready for a new car! The drive from Albuquerque was worth my time. THANKS BRENT!

m4zoey

Jan 7, 2015

Brent was very good in helping us find the right car & showed us how to work the new features as this was a new 2015. Diego was also helpful in the service dept. I would highly recommend Brent to friends in looking for a new car. Brent was highly recommended by the service dept.

4RunnerGuy

Jan 6, 2015

Brent made the process of buying a car for my wife totally painless, which made both me and my wife very happy campers. Brent is friendly and knowledgeable about the cars he is selling. He also knows the limits of his knowledge and doesn't try to shine you on. I told Brent what I was looking for and he helped me find a great car for my wife. It was by far the easiest car buying experience of my life. I also dealt with Sandra to work out financing. She's an absolute sweetheart and I left the dealership with a smile on my face. I'll definitely be a repeat customer!

vinedge

Dec 31, 2014

Great working with Brent Buell and Francesco Crisafulli. I found a car on their site and contacted them and in just two days I had it sitting at my front door even though I live a state away. They made everything very simple, I would definitely buy from them again!

CassIA

Dec 21, 2014

Bought another vehichle from Brent Buell on Friday (12/19). Great Saleperson - High recommend you see Brent if you are looking to buy a Toyota. Friendly and Knowledge and will take the time to help you thru process and get you the best deal.

Ctart

Dec 20, 2014

Best experience with Brent Buell and Mike Lopez at Beaver Toyota in Santa fe. Lease deal on a new Tundra. Easy, relaxed, knowledgeable, quick. Call either of these guys to buy or lease, you can't lose. And Melvin was the icing on the cake.

Stef8

Dec 20, 2014

Great salesperson! Friendly, knowledgeable, helpful and gave me the space to make up my own mind. I would recommend Dylan to anyone looking to lease or buy.

ruffsong

Dec 20, 2014

We bought a used vehicle from Tini Gallegos at Beaver. He was helpful, down to earth, honest & the whole process was much faster than we've experienced in the past. i would recommend Beaver & Trini to anyone. we are very happy with the vehicle as well.

toes1

Dec 15, 2014

I have not purchased a new vehicle in over 10 years so I was a little tentative about the process and dealing with sales people.Luckily I read DealerRater and discovered Trent Buell. He is friendly, knowledgeable and most important a no pressure kind of guy.When I picked up my Highlander he spent over an hour orienting me and even synced my cell to the Highlanders Bluetooth. We are seriously thinking of replacing our 2003 Camry with a new Toyota and Brent will be my go to guy.Brent, thanks for making my purchase so easy and painless.I have owned only Toyotas since 1987. Brent and Beaver Toyota will keep me coming back.Harry

ejrcomputers

Dec 10, 2014

So, my experience first started when I did an inquiry online. It was suggested that I go the the dealership, so I did. My first contact was Melvin. I was very specific about my situation, how much I had to put down, my credit score and history, and what I was looking for, a $300 car payment. He assured me that they could do something and had me sit with Kimo Jaramillo. We did a credit application and I was told that he wanted to get me pre-approved and it was best to wait till Monday to run everything. I agreed and Kimo told me he would call me Monday by noontime with the results. Monday and Tuesday came and went without a word. At that point I was pretty disgusted with Beaver Toyota. Since I did an online inquiry I was also contacted by Trini Gallegos. Unfortunately, he caught the brunt of my disgust. He tried to help, but at that point I needed to fix a late car payment showing up on my credit. Once I did that I contacted Trini again to see about financing. Again I was very specific about what I needed, a $300 car payment. We did another credit application and he told me I was approved, but for a payment of upwards of $400 on a $14K car. When I told him it had to be $300, he told me to I would need a cheaper car, to look on website, and let him know. I looked, sent him an email with 3 cars, and called him. He said he would get back to me the next morning between 8:am-8:30am. That time came and went, so I called him at lunchtime. I was then told that no matter what bank they tried, I would need $2K down and payments would be $300 on a $7K car, a $8K car, and $10K car. What a joke. Really? The same outcome on every car? Later in the day I called to speak to a sales manager, to let them know of the poor service and I got Joe. I told him everything and he asked if he could take a look at it. I thought it admirable he was willing, but my issue was not the financing terms it was the lack of contact and disregard. So, he said he would contact me later that evening. Well, its been 24 hours since that call and theres been no response from anyone at Beaver Toyota. I guess there response in no response when it comes to customer service. I would go to Lithia or a dealership in Albuquerque before going there again.

SophieV

Dec 4, 2014

Trini is truely the best, he was able to get me in the car of my dreams! He worked with me and was able to make this deal possible, I'm truely thankful! Trini is very professional and friendly. I've purchased from beaver before and I must say this was my BEST experience EVER, I will never do business with anyone else but Trini. I would arecommend my friends & family go in and get the car of their dreams and have a great experience with Trini Gallegos.2015 Red Scion FRS

mrh1797

Nov 18, 2014

I'm typically not one for Internet reviews. However I feel it is necessary to let people know about my experience at Beaver Toyota. I must preface this by saying I work in an industry that works with new car dealers so I truly had the opportunity to purchase a car wherever I wanted. Upon the minute I entered the dealership I was asked if I wanted a drink and asked if I was hungry as they were having a new car unveiling that particular day. I was searching for an FJ Cruiser and my salesman Brent let me know what was available. He explained the pros and the CONS. Which I felt was extremely professional and courteous to me as a consumer. We took a test drive and I wanted to proceed. I advised I had a trade in and that would be the determining factor on whether or not I completed the deal. It's important to note on my initial visit we were unable to finalize a deal. This is where the Beaver Toyota team earned my respect and my business for life. That evening I was called by Brent and they advised me they could get my trade to the level it needed to be. They went the extra mile to market my vehicle to other dealers to ensure I got what I needed. There was no unnecessary haggling. I received a fair deal and my vehicle was praised rather than ridiculed as some dealers do in an attempt to devalue it. To finish this off, upon delivery my paperwork was ready and I was in and out in under 30 minutes, unheard of by car dealer standards. To say I am pleased is an understatement. Go see Brent and the Beaver Toyota team. There are no games, no BS, no sales tactics, it's simply a fantastic car dealership that hasn't lost touch with good old fashioned values. To Brent, Francesco, Buddy and Maria. Thank you, sincerely.

Teresa021456

Nov 14, 2014

I came in to Beaver Toyota because of an Exchange Program e-mail I received on my 2012 Rav 4. I Now have a Certified used Prius! Brent found me exactly the vehicle to fit my needs in my price range. It was also the exact color I wanted. The entire process was done quickly with my needs a priority. This is my second sales experience at Beaver Toyota and the staff treats you well from start to finish. I will definitely recommend Brent to anyone who is in the market for a vehicle.

Dvarley

Nov 10, 2014

Thank you for making buying a car painless. We knew what we wanted and you assisted us in finding the right car quickly. No pressure or hidden details. Thank you for being honest and working with us.

newcarbuyer610

Nov 10, 2014

I've bought (new) at Beaver before and had a very good experience, but unfortunately my prior sales rep was on medical leave. So I had to start anew. But this was soon to be the beginning of an even better experience. I told the operator I wanted a no-nonsense, cut-to-the-quick rep - and that's what I got with Trini. He called me back within 20 minutes and gave me a solid quote for what I wanted, at a very good price (I had done ALOT of pricing/invoice research before calling). Unfortunately, he was going to be off the next day when I wanted to come in. So that's when (and why) I met Walter. Walter set-up the test drive for my wife, then said he would be the primary contact. The test drive went well (Walter brought us to a nice hill across town), THEN he proceeded (with encouragement, of course) to beat Trini's already very good price (thank you Alan for approving the deal)! Once that was settled, Walter made sure that all the extras and my car were prep-ed, the Finance people got be processed promptly (CJ set a record at 15 minutes), I had everything I was supposed to, and I was familiar with my new car. My first call was made Friday morning, the test drive was 1pm Saturday, and the car was in my garage by 3:30pm Saturday! Although lots of people at Beaver made this a great experience, Walter was the one that made sure it went smoothly (and quickly).

nvasquez3

Nov 7, 2014

My family and I are very pleased with the purchase of our new 2014 highlander at Beaver. Brent was our sales person. We settled on a price over the phone and we did a no haggle transaction upon our arrival at Beaver. We got a very nice vehicle for a very good price. All the other staff we encountered there were vey friendly as well. I would highly recommend.ThanksThe Vasquez Family

angelina87532

Nov 3, 2014

I am very pleased with the service I get from the Service Dept, and with Diego Borrego,his assistance in explaining my vehicles condition in detail is so very helpful. I appreciate his and the service staffs' knowledge, professionalism and always friendly customer service. I would recommend this department without hesitation!

michael.vigi

Oct 25, 2014

Willie Gonzales is the best emloyee there and he will never be replaced by anyone person. I don't know how they are going to replace such a good person it's going to be difficult and he will be missed

jrmits

Oct 23, 2014

Fantastic person willing to satisfy his customers Walter Aguirre is the person to go to if you want to be satisfied. Very friendly and more importantly made sure our goals were met or exceeded. We appreciate dealing with Walter. Thank you so much for your customer service and making our experience positive. I will not hesitate to refer Beaver Toyota because of Walter. Thank you!

Tanita1

Oct 7, 2014

I was looking for a specific make, model, color, of truck and had been recommended to talk with Brent Buell. He found me exactly what I wanted, didn't pressure me on any decision I wasn't comfortable with and it's because of that kind of professionalism I will refer people I know to choose him! Thank you Brent, your truly a top notch salesman!

Marlene Sal

Oct 4, 2014

I have never bought a new vehicle and the experience at Beaver Toyota was excellent! Brent is a very friendly and knowledgable guy. Sandra is an awesome and friendly person and completed my paperwork in no time! Dilia is also very friendly. I would definitely recommend this dealership. I'm part of the Beaver Toyota family because of these three peeps!! I'm sure the rest of the employees will be just as great. Beaver Rocks!!

Slimsmtz

Oct 3, 2014

Beaver Toyota of Santa Fe is always exceptional they always take care of my issues and always make me happy happy customer! I want to say thank you to Ernest Saucedo who is always nice, courteous and helpful. Also want to think Francesco Kirk Kapple and the rest of the management! You guys sure know how to make the customer feel welcome!

xavsmama

Sep 25, 2014

Brent Buell has been an awesome sales person. He always comes through with the right deal for our family. He is easy going and we never feel pressured to buy. This is the third Toyota that we have bought from him. Thanks Brent. We love our Rav4. Sandra also made the experience smooth. She is so knowledgeable and kind. Thank you both.

imissariz

Sep 19, 2014

This was the most amazing new truck purchase I have had since I started buying cars and trucks back in 1968. Maria Trevizo Espinosa who works in administration and had sold me vehicles prior knew what I was looking for in a sales experience, captured my information, e-mailed me all the docs/facts I needed to understand the dealer position and what my position could be going in and then she put me in contact with Brent Buell in sales...Brent picked up the ball from there and had the truck I was interested in front and center to start what became the best sales experience I have ever had. Great run down of the features and infinite patience for all my questions, excellent road trip to really check out the truck and features. Absolutely no stress... My terms were met for both the new truck price and my trade in, they secured the best interest rate for my payment timeline and then Marvin Houston in finance picked up the paperwork with ease. After the deal was signed, Brent, Maria and others worked to make sure my phone was hooked up with blue tooth and I understood all the information center features as well as special features in the drivers realm. This is a business model that all the other dealers should pay attention to...but I think it is almost a group/team personality at Beaver that makes it work...everyone there, especially Maria, Brent and Marvin go the extra mile to turn your desire for that new car into the smile you have when you smell that new car smell as you drive off the lot in the car/truck you wanted at the best possible deal...knowing you are going to get the same support from their service shop down the line.

onelove008

Sep 15, 2014

This was my first experience at a car dealership and I was amazed at the good service I received. My friend had highly recommended Brent Buell as a salesperson. I spoke with him them went to another dealership in santa fe. I'm glad I had this comparison because when I went back to see Brent, I realized what a gem he is. He did everything he could to get me in into a car for a low monthly. He was patient and understanding. As was everyone I worked with there.

Jhacker

Sep 4, 2014

On a trip up to Santa Fe I was getting terrible gas mileage in th car I had, on a whim my wife and I decided to stop by a different dealership, not impressed ther we went to the Toyota dealership and we were promptly greeted by Brent. he was amazing, didn't hassle us or try to pressure us into buying a car. Very professional, amazing upbeat gentleman. We ended up trading my car in for a new one and Brwnt made the process seamless and painless, and quite enjoyable. I will be recommending him to the other people i know who need new cars. Melvin in finance was just as amazing, fun and a breath of fresh air in the car sales business. If you are looking or a new car, go to Beaver and ask for Brent and Melvin and you will have an amazing expierence.

Jesse103

Sep 1, 2014

My overall experience at Beaver Toyota was excellent. My salesman Brent was great and helped me buy exactly what I wanted. He also helped me get the best price possible as well as the best value for my trade in. He was honest & didn't try selling me anything I didn't want. Everyone I've dealt with at beaver Toyota has been super friendly, helpful & professional.

tdaadrwr

Aug 26, 2014

Randy Mendenhall was extremely knowledgeable, helpful, and patient with me when I purchased a new 4Runner. Everyone was very friendly, and the purchasing process was very efficient. All of this makes for a low-stress buying experience. I highly recommend Beaver Toyota, and I look forward to working with the service department.

timj2279

Aug 24, 2014

Mike Lopez and Isaac Baca were both incredible salesman to work with. Mike was quick to respond to our online inquiry, didn't provide any pressure during the process and truly wanted to make sure we were happy with the purchase and had all our questions answered. He informed us to take the truck out on a test drive for as long as we wanted to ensure it was the right fit for our family! Alan, Isaac and CJ helped pull the financial piece of the deal together and were very professional in presenting the numbers and making sure we understood the deal. It was quick, fast and easy!In the end, we are very happy with our purchase and would highly recommend Beaver Toyota to anyone shopping for a vehicle. The staff is top notch and they care more about the customer finding the right vehicle then they do about closing a deal! A remarkable experience and I can assure you we will be back in the future!

SLOPEZCOLORADO

Aug 8, 2014

Recentley purchased a vehichle from Beaver Toyota and was a rather easy process from start to finish, Isaac Baca met my every expectation he was friendly, and very courteous. Isaac made our time at Beaver Toyota a memorable one. I would recommend looking up Isaac for your next toyota vehicle, and you never know he might just give up his shoes for you. GO BRONCOS

pgabriel1969

Aug 4, 2014

I have been a Beaver Toyota customer for almost 30 years and have purchased a total of 4 vehicles there but this last experience with Brent and oompany was by far a knowck-out. Brent and his team went every extra mile you could find to meet my needs and do so in an incredibly timely fashion. I have waited for 10 years and finallly, a RED RAV4!!!! I can't thank Brent enough and have worked with their service department forever -- who also have gone out of their way to make sure I was safe and previous vehicles were running well. I know they will continue to do the same for this new RAV. I would recommend Mr. Buell to anyone looking for a new or used car -- it was a terrific experince all the way aronnd -- and it is really Daniel's fault in car rentals that I ended up with a gorgeous, red RAV. Tisa Gabriel, Santa Fe/Las Cruces

leo0727

Jul 28, 2014

The first time I went into Toyota just to look at cars I met up with Brent. He was friendly and courteous. He allowed to me to take care home. It was such a big thrill that I was trusted. I fell in love with the vehicle, purchased it. A year later I felt a need for a truck went back to Toyota and went straight to Brent. Sure enough we were able to obtain a Toyota Tacoma. I am very pleased with the product and with the customer service I received. I would strongly recommend Brent as the person to work with if you are out in the market for a new car.

ericgallant

Jul 21, 2014

I have been purchasing vehicles from Beaver Toyota for several years. I recently purchased my fourth vehicle from there, and as usual I enjoyed the experience and professionalism. Brent has helped me with my second purchase and i would highly recommend anyone to utilize him on your next purchase. He has always been friendly, professional and takes your personal interest as a priority. He has always taken my finances in consideration with helping me get into an affordable, comfortable vehicle. For a great shopping experience, ask for Brent!

pubspec1

Jul 2, 2014

This is the second vehicle I've purchased from Brent, and both transactions were the easiest and smoothest deals I could ask for. Brent goes above and beyond, and his efforts have earned my repeat business. I highly recommend anyone looking for a new or used car to talk to Brent!

ErikaMondragon

Jul 2, 2014

This is the second vehicle I have bought from Beaver Toyota. Brent and Sandra were amazing and it was so great working with them. Sandra and Brent went above and beyond!! They were patient and listen to my needs and wants. They made me feel like I was family. Thank you again Brent and Sandra!! You all have won me over as a customer for life!

Cottie

Jun 25, 2014

We have been dealing with Beaver's service department since we bought our first Toyota from another dealership around 15 years ago. We spend half the year in Virginia and half in New Mexico and drive back and forth across the country with extended stops in between from North to South. Consequently we have been exposed to many dealerships and have been repeatedly surprised and pleased at the excellent service we have always received from Beaver's service department. For many years now, they have always been honest with us in what needed to be done immediately and what could wait awhile . . . a skill and honesty not often met in car dealerships . . . which is exactly why we keep bringing our Toyotas back to Beaver for servicing. Andy Vigil has been taking care of us since he has been in the service department and has done so with complete honesty, efficiency, and utter politeness! What a joy . . . as did his predecessor, Ray Achondo. We always look forward to bringing Beaver another Toyota to maintain! THANK YOU!

danilleyoung

Jun 24, 2014

Brent,Thank you again for your amazing service! This is the 3rd car we have purchased from you and we will keep coming back!!! You have always went above and beyond our expectations. We truly appreciate all you have done for is over the past 4 years! Shawn and I will also recommend you and Beaver Toyota to all of our friends and family!!! Again, thank you so much Brent. I also want to say thank you to finance and all the people involved in making this new Sienna a reality!!!Sincerely, Danille and Shawn Young

urgonzo1

Jun 15, 2014

After dealing with several different car dealerships and their sales personnel, we finally found an honest to God helpful and trustworthy dealership and sales person. BRENT was very helpful and clear on what the dealership could offer us. He made our visit enjoyable and in the end, we found what we were looking for and left feeling extremely satisfied. We highly recommend taking a trip to Beaver Toyota and asking cor Brent when searching to buy a Toyota!

erik31085

Jun 14, 2014

The most important factor is establishing an honest relationship. I will walk out if a dealer attempts to deceive me. This was not the case with Brent. He did everything hesaid he would do. I recommend Beaver for anyone looking for a good deal. I was going to another city and my brothersuggested I stop at Beaver and it was a joy and I bought t he automobile. I would recommend Beaver to anyone.

carolmromero7

Jun 13, 2014

We have known Joe Sanchez for years and have always known him to be helpful and trustworthy. We actually followed Joe to Beaver Toyota from another dealership because we found their treatment of us unacceptable after he left. We were delighted to find he was at Beaver Toyota. We will be driving from Belen, bypassing other Toyota dealers because Joe treats us as if we are family and makes sure our vehicles are working well and safe. Joe goes above and beyond to take care of his customers and it is because of him we are going to have our Toyotas serviced at Beaver Toyota in the future. Thank you Joe!

carolmromero7

Jun 11, 2014

We are a Toyota family buying our first Toyota in 1976. Since then we have purchased 8 Toyotas new and used. In 2008 we purchased a new Camry Hybrid. We love it! We needed a second vehicle so we went to Brent Buell at Beaver Toyota in Santa Fe. He treated us with respect and gave us a great deal on a used 2009 Camry Hybrid! It looks great and was low mileage! Thank you Brent.

brendafresquez

Jun 3, 2014

Wanted to thank Mr. Gallegos for going above and beyond. Good experience, very friendly and made sure we were satisfied. After purchase of a vehicle experienced a small issue with the vehicle and it was taken care of promptly.

slepper

Jun 3, 2014

In todays times its hard to find a person who will go the extra mile to make a customer happy. Brent Buell is exceptional at customer service. Even when my wife and I are getting our cars serviced he will stop to say hi and ask us how we are doing. He's not the typical car salesman who pursues the customer asks a barrage of questions and not really have the heart to understand what you really need in a car. He actually listens and is concerned about finding the right car for your needs. He allows you to relax and enjoy the car purchasing experience. His sense of humor really takes the pressure off with the stress involved in making a purchase. We feel he has our best interest at heart when trying to crunch figures, He explains the numbers thoroughly so we do not look at the dealership in the wrong light. We have purchased four vehicles from Brent to this date. We perceive Brent as a person who loves what he does and is good at it. We're surprised he is not in a higher position at Beaver Toyota due to his good nature, knowledge and energy. Because of Brent we will always return Beaver Toyota for our car purchases.

gregtbates

Jun 2, 2014

Thank you to everyone who made the purchase of my 07 FJ and the purchase of my first new vehicle my 2014 FJ possible ! Brent, Sandra, and Kirk were great , listened to my needs, and made it happen, thanks again sincerely Greg Bates

steven001

May 31, 2014

Brent was very helpful in finding the car that fit our needs. He did not attempt to over sale us and I did not feel pressured. He was kind and friendly, and went out of his way with great customer service. Brent was sincere and I will recommend all my friends to Brent. Thanks for a good car buying experience.

YevyDee

May 24, 2014

My entire have purchased used & new cars from Beaver Toyota because of their fantastic customer service provided to them. So when I decided to trade in my mini-coop for a hybrid. My brother specially recommended Jamie, whom he bought his car from. Jamie was a uplifting sales person. He not only made this transaction quick but was very proficient as well. When my license plate came in, he personally attached it & even referred me over to a window titing location. Thank you Jamie for going above just selling a car!!! I'll definitely be recomending you to everyone in future.

lepore

May 22, 2014

everyone i encountered at the dealership were friendly and courteous. especially francesco crisafulli and alan mckinsey. it's like they go out of their way, you know, the extra mile to help you. they are not pushy. they have a lot of patience and really listen to your needs or comments. they want you to be a happy and satisfied customer. they care! i recommend santa fe beaver toyota to lease or buy a vehicle. cecilia lepore

booney56

May 21, 2014

Brent is a great salesperson, I have worked with Brent twice out of the three times that I purchased a vehicle at Beaver Toyota of Santa Fe, and he has always made time for me no matter what the reason for my visit is and most important he recognizes, and acknowledges me each and every time that I walk into the dealership no matter how busy he is which is something that I appreciate. I would and have recommended Brent to family and friends and strangers alike, I feel that Brent is the type of person who knows his business. Danny ChavezTaos, New Mexico

acubabe

May 20, 2014

As a woman, I have had some pretty condescending experiences with car salesmen, and was dreading the process of buying a new car. Brent Buell could not have been nicer. He was professional and knowledgable, and was alway available to answer any and all of my questions.It really felt like Brent was going the extra mile to make my experience a good one. I appreciated his straightforward approach.

bobbybb

May 16, 2014

Although I learned several cars ago that buying from a reputable dealer is the wiser way to go, over the owner-to-owner route, meeting used car salesmen always makes me edgy. But I have to say that my most recent experience in the showroom was undeniably my most rewarding one. Beaver Toyota in Santa Fe definitely made my day. Sales representative Joe Anchondo easily escapes that stereotypically stamped car guy mold we all tend to put these folks into. I found Joe to be extremely knowledgeable about cars, especially Toyotas and quite willing to share what he knows. Very helpful for me as I navigated my way through my first purchase of a hybrid vehicle. Joe, his boss, and the other employees at Beaver Santa Fe who helped me were all actually fun to work with. And Joe really went out of his way to assure that my car-buying needs were met. Plus, I think I can say with quite a bit of assurance that . . . you won't believe the deal I got. Wow!

atzamora

May 15, 2014

Bought a 2014 Camry from Beaver....was very pleased. My salesguy was awesome. His name is Trini Gallegos. Trini woked hard to get the deal I was satified with on my purchase and my trade. He was easygoing and easy to deal with. I visited the Toyota dealerships in albuquerque and Beaver beat them hands down. Everyone at the dealership was really great and pleasant to be around. You can tell the employees are happy...its contagious to the customers....it really is. Thanks Trini....and thanks Beaver Toyota! I was " Wow'd" lol

Hobratschk

May 14, 2014

Recently I found that I was dissatisfied with a car purchased at Beaver Toyota. We have been loyal and trusting customers for over ten years, having owned, over time, 5 Toyotas. When we decided to buy another, Beaver Toyota was the only dealership in which we had 100% confidence.Their response to my dissatisfaction was immediate, calming, and fair. They stood behind their satisfaction warranty. Like the years of professional and extraordinary service we have experienced, management went above and beyond to accommodate us. I will continue to support and recommend the Beaver Toyota team/family to all who inquire. We remain loyal customers.

skokulis

May 11, 2014

My wife and I purchased a used Acura from Beaver Toyota in Santa Fe. It was a wonderful experience. I personally dread the car buying experience and found this experience to be pleasant and relatively painless. We worked with four different employees. Each was exceptionally polite, personable and professional. We felt that the staff was truly interested in locating the best vehicle that would suit our needs. They were honest, ethical and trust worthy. I would purchase another car from this dealership with no hesitation. If you live in Albuquerque, it is well worth the trip to Santa Fe for a positive experience. Melda was our sales person and she was not pushy at all and her laid back demeanor was a positive. Both managers we interacted with were courteous and extremely helpful.

fjessop514

May 10, 2014

I really appreciate Brent Buell. This is the second time I have purchased a car with him and I would not hesitate to recommend him to anyone who doesn't like the typical hype from cars salespeople, because he's something else. He is inquisitive and really works hard to match you with exactly what you are looking for and he does an excellent job of it. I have been very happy with the clear cut and easy process. Beaver Toyota gave me a great deal on an awesome car and I am grateful for a great experience!

customercare

May 8, 2014

Working with Brent Buell on the purchase of my new 2014 Prius was great!!!!! I drove up from Rio Rancho and he met me on Sunday his day off. He had also done some prep work so that when I arrived made it easy and convenient. He got me a great price for both purchase and trade. He made the total experience pain-free. Brent was most friendly, courteous, knowledgeable and most accommodating. He provided an excellent customer experience even after the sale following up with me to make sure I was happy and taken care of. This is my second car purchased from Beaver and certainly worth the drive to be WOWED by this quality dealership! I highly recommend Brent to anyone that wants to get a great deal accompanied by amazing customer service! My daughter highly recommended him after her recent purchase.Clare GallegosHighly Satisfied Customer

Vromano93

May 7, 2014

Wonderful experience dealing with Brent, he even came to our home to take my car to have GPS radio installed. Highly recommend Brent and Beaver Toyota/Scion!

Jenniferchristi

May 7, 2014

It's been 2 years since I purchased my Toyota Tacoma, I have been nothing but happy with this experience. Brent Buell not only helped me find My perfect vehicle but has continued to help me throughout the last two years with any questions, concerns & maintenance follow through!I highly recommend him to anyone who wants a loyal car salesman who continues to provide great service even after you purchase your vehicle..

ccuster1

May 7, 2014

I recently bought a used Toyota Highlander from Brent Buell. My previous car had been totaled so I needed to get a new car quickly and easily. Brent made this happen! The whole process we fast, efficient and easy. Brent was so attentive, focused and committed to getting me the car my family needed. By far the most stress-free car buying experience I have ever had! My next car will be from Brent, without a doubt.

Taryn1

May 6, 2014

I worked with Brent Buell to purchase my Toyota 2013 Highlander. I had traded in my minivan. Brent was a great person to work with. He is vet knowledged about all the Toyota's, and is super friendly. He is easy to work with, I am extremely happy with my purchase.

Felvrod

May 6, 2014

I was so impressed with the Customer Service at Beaver and the fact that they went above and beyond to get me the Vehicle I wanted, I bought 2 brand new 2014 Toyotas in one week. I Especially love the fact that Joe Anchondo was more than helpful!!! I will tell all my friends about Beaver and the wonderful staff!!!! Very Excited and Happy with my purchases!!!

custeronline

May 5, 2014

With all of the new cars we have purchased in the past, we had no idea just how fantastic the Beaver Toyota dealership would be when we first walked into the showroom. After looking at Toyota Camry models without success in our home town of Albuquerque, we decided to venture one hour north and to our great surprise, found a truly world-class dealership in Beaver Toyota.Our world-class sales professional was Brent Buell who instantly created a no-pressure zone around the entire process of purchasing our new Camry XLE. Never before have we EVER had that kind of a fantastic experience in purchasing a new vehicle! Brent is clearly guided by the principle of finding the right car for his clients at a price that works for both the client and the dealership. We literally can't overstate what a pleasure it was to work with Brent. Because of all the features we were looking for, we were not easy clients. Brent even searched the dealership's Toyota sales region which includes several states and provided us with information on other available Camrys. Then he pointed out a Camry with all the features we wanted -- plus a couple more. Then he worked with the dealership to make that Camry ours at a truly fair price!And then there is Sandra Navarro! So just when we thought that Brent was probably the only great professional in the dealership, we met with Sandra to work out the final financing details of our purchase. As it turns out, Sandra is another world-class professional at the dealership, as she carefully yet efficiently walked us through all the options and details of the sale. Then we actually took delivery of the car and found that the preparation of our new Camry was truly great as well.It was at this point that we were convinced that most everyone and everything at Beaver Toyota is done at a truly exceptional level. So our sincere thanks to Brent and Sandra for taking such great care of us, and for helping us become members of the Beaver Toyota Family.

Maialou

May 5, 2014

An extremely pleasant experience, staff was all exceptionaly atfriendly! They worked very well as a team to get us not only into the car we wanted but with a great deal! Would definitely recommend them again and again!

abcd10999

Feb 14, 2014

Wrong documentation (I was given the wrong print out with missing services from the service and parts director), wrong answers....Because of their lack of knowledge, I had to make several trips to the service from out of town.

lelucero

Feb 4, 2014

We have purchased four new vehicles at Beaver over the past 10 years, two Corollas, one Tacoma, and very recently, a Rav. I've rated the service department as great because they are - we appreciate the staffs' knowledge and professionalism, and their willingness to go "above and beyond" to make sure we are satisfied with their work. The service department is a complementary added benefit to purchasing a vehicle from Beaver, because their sales staff and management is also great - they keep us coming back as a happy customer. They too are very professional, but also warm, friendly and knowledgeable. They have a great selection, and negotiations are always carried out in a positive manner. It is a pleasure doing business with Beaver.

John1065

Jan 25, 2014

My daughter brought our 2013 toyota corolla in for its 5000 mile service. Our car had unfortunately had been damaged on the front divers door a very visible dent. My daughter exited through the passenger side which was witnessed by the service tech yet he yanked the drivers door open which was damaged and the window shattered. The service manger stated that he would not replace window since the door was already damaged but they would sell us a window replaecment at cost which turns out to be $40 more than estimates i received from other dealers.When we asked to speak to owner or general manager we were told they dont take complaints.If you are a female avoid the service center in this facility. Take it to another toyota dealership.

robinsnet

Dec 11, 2013

Carl Martinez was recently promoted to Service Manager at Beaver, and he's simply the best ! I have purchased two new trucks from Beaver (Bill Hernandez) since 2001, and both the in-warranty and post-warranty service have been excellent. Carl gets the credit for this. Sure, I could save a few hundred buck a year going to Jilly Lube and local shops, but why ? The quality of the service at Beaver is 100%, and anytime there's an issue, Carl steps to the plate and resolves it instantly in my favor. They are protecting my investment, and so long as Carl remains on the team, I'm sticking with Beaver.Jim RobinsSanta Fe2001 Toyota Tacoma - loaded2006 Toyota Tacome - even more loaded

JeanneGibson

Dec 9, 2013

We had bought a RAV4 in 2007 and came back to Beaver/Santa Fe to look at a new one. Our sales consultant Nate Gant was extremely helpful in explaining the differences in various Toyota models, and we were impressed with his educated evaluations of each one. He answered all our questions thoroughly, displaying a real knowledge about his inventory and the individual models. My husband is always a hard sell and does not completely trust car sales people. Nate's ability to win my husband over was amazing. Not only is Nate friendly and easy to work with, he recognizes the individual customer's needs and personality, and he works to help them feel satisfied with the transaction. He was never pushy or aggressive, and was sensitive about letting us have some time alone to discuss each vehicle in private. We were quite satisfied with the ultimate price we all agreed on, and came away with our Highlander knowing that we will continue to receive the same high quality customer assistance and vehicle service that we had with our first Toyota.

pac7439

Dec 4, 2013

Herewith is a copy of the letter I sent to the dealership:Phillip A. Cook, D.D.S., F.A.C.P.Colonel, USA, Retired9125 Hackney Rd., NEAlbuquerque, NM 87109505-XXX-XXXXNovember 25, 2013Mr. Buddy EspinosaGeneral ManagerBeaver Toyota1500 St. Michaels Dr.Santa Fe, NM 87505Dear Mr. Espinosa:I would like to take this opportunity to express my sincere gratitude for the pleasant and professional purchase experience I had at your dealership in early November. Purchasing a vehicle is not normally an uplifting event for me, but the actions of two of your employees has reversed my opinion. I would like to commend them for that, and I truly believe you should as well.My initial contact with Beaver Toyota was through the internet and Trinidad Gallegos, a sales agent on your staff. Trinis amiable and obliging manner prompted me to drive from Albuquerque to meet him personally, at which time I placed an order for a 2014 Sequoia. The transaction was smooth, efficient, honest and extremely enjoyable. Though there was a slight delay in the delivery of the vehicle due to a transport mixup (no fault of the dealership), that was quickly resolved with the immediate and expert intervention by your Customer Service Representative, Maria Espinosa. Maria and Trini worked together to locate and arrange transport of my vehicle from Colorado. Maria called and updated me on the vehicles status multiple times during the week, all of which totally relieved my concerns. Maria is truly a gem. She has a very comforting and reassuring manner and is a wonderful communicator. I greatly appreciated all of her efforts. The vehicle was serviced promptly and Trini personally delivered it to my residence. He spent over an hour with my wife (it is her car) explaining all the operational details. His personal touch capped a most satisfying buying experience.I just wanted you to know how much I appreciated Maria and Trini and to commend their professionalism and expertise. They are outstanding employees of Beaver Toyota and bring great credit upon themselves and your Company. I have given the highest ratings to Beaver Toyota on the Toyota Corporate Survey and I will be highly recommending your dealership to all my friends and relatives for both sales and service.Sincerely,Phillip A. Cook

ARam76

Nov 5, 2013

By far the best car sales experience in my life, i have never purchased a car in less than 3 hours! Thank you so much for making me one happy owner of a 2013 Nissan Xterra.

JJTMBA

Nov 3, 2013

I wanted to write to you, to tell you how impressed I was with your service department. My wife and I were on vacation in Taos, NM, last week, when our new 2014 Toyota FJ had its power steering O ring and motor fail. Our car was towed to Santa Fe and your techs did an outstanding job of taking care of us, of going the extra mile to make sure our car was fixed. With only 500 miles, it was apparent that the dealer we purchased the car from failed in their responsibility to sell us a vehicle that had been safety inspected before being sold. Your techs took the time to clean up the mistake, fix the car, then explain to me what could have happened if we would had followed the advice of the dealer in Denver. They suggested that with the power steering fluid leaking, we should drive the car from Taos to Santa Fe. Your techs explained what could have happened if we had done that. Please convey to your service department and your techs how grateful my wife and I are that you were able to get us in, fix us up and get us back to our vacation. Your service department went above and beyond for us and we greatly appreciate it. It's not often I'm surprised and impressed with a car dealership, but you guys accomplished just that. Way to go and kudos to your team. Your customer service went beyond satisfaction and really saved the day. Please convey these compliments to your team. Cordially, Jarred TalmadgeDenver, Colorado.

nmithlo

Oct 28, 2013

Raul was fantastic to work with. I got the trade value in I wanted and the financing was seamless. The staff went out of their way to make the sale possible. Really, it was the most hassle-free purchase ever and I love my new Prius!

Theresa U

Oct 25, 2013

We are very pleased with the purchase of our used Toyota Tundra. It was the exact vehicle we were looking for. That day we were "just looking" but the staff that helped us~ Trini & Maria made us feel comfortable and we walked out with our vehicle! We were only able to do that because we trust Beaver Toyota staff under the direction of Buddy Espinosa! Thank you for an awesome ride!!

ajguthrie

Jun 24, 2013

Alan was a great salesman to work with when purchasing my new/used vehicle. He is a very friendly no pressure, laid back salesman. When purchasing a vehicle I'm not just shopping for a car, I'm looking to work with a trustworthy sales person and reliable dealership. Alan and Beaver were the combination that sold me my new car. When it's time to shop again, you can bet I'm going back to Beaver Toyota.

nmken

Jun 1, 2013

I went to Beaver Toyota to have my oil changed in my Rav4. The service department was very friendly, prompt and the service was completed sooner than I expected. As I was getting ready to leave my key fob came apart as I was starting my Rav4, which also happened to me about two years ago. I took the broken fob back into the Service department and talked with Carl Martinez about my problem. He looked at the key fob and said that he might be able to fix it. Within a couple of minutes he had it back together, but said that the key was still a little loose in the fob. Since this was my only key I decided to purchase a new key fob. Carl went with me back to the parts department to make sure they had one in stock, which they did, and told me that after they cut the key to bring it back to him and he would have the fob programmed for no charge. I have been taking my Rav4 to the Beaver Toyota service department for several years now and I feel that I have always been treated fairly and with respect. This latest experience is just one more example of why I continue to go there and also recommend Beaver Toyota to all of my friends.

DChris24

May 22, 2013

Keith provided great customer service and was very professional in our dealings. I appreciate dealing with a person who listens to problem and deals with it quickly. David

vasqjf901

May 11, 2013

Trini was most helpful and courteous. During a visit to Beaver Toyota on a very hot day last summer, Trini worked very hard to accommodate my request to check-out several vehicles even though I informed him at the outset that I was not ready to buy at that time and that I was waiting for the 2013 RAV 4 to be available. Once the new RAV 4 was ordered, Trini kept me informed of the expected date for delivery and it was a pleasure to deal with Trini during the closing. Trini is one of the very best sales people that I have met. He is a credit to Beaver and to the auto industry for his style of dealing with the customer. It was a pleasure to deal with Trini.Audrey provided many useful suggestions when the order for the RAV 4 was being placed and she ensured that my order was on Beaver's request for RAV4s to Toyota Motor Co. I have some options on the RAV4 that I really like and would have probably missed without her help.Sandra did an excellent job during closing by explaining the warranty and other information and paper work related to the new vehicle. She patiently made sure that all questions were thoroughly answered.

markbentley

Apr 21, 2013

Very professional, friendly and helpful. They did what they said they would do, and went beyond expectations.I have purchased 9 vehicles from Beaver Toyota, and have never had a bad experience. I would recommend them highly

JimVanLan

Apr 16, 2013

I'm disabled and Frankie Horne went out of his way to find a vehicle for me that accommodated my disability. One of the nicest guys I've ever met. Very positive can do attitude and always willing to help me out whenever I stop in. Always enjoy running into Frank whenever I'm there. Very positive experience buying my vehicle at Beaver Toyota.

vahl

Apr 2, 2013

Awesome experience. Everyone was friendly (especially to our dog) and knowledgeable about our Prius. Ira Roybal was especially helpful and nice. Financing went smoothly. This place rocks. Vahl and Amy Jackson

yazzier

Mar 25, 2013

I was working to another sales person, and trying to see if Beaver could bring a Gray Tacoma with TRD Off-Road package. But the sales person kept coming back lower the the price the Tacomas in stock. From what gathered is the sales manager was reluctant on bringing or exchanging for another Tacoma from other nearby dealerships. He went so far as to tell me that I was not interested in buying a truck, and I would be happy to the Tacoma that were in stock...so where along line they started even starting to push a Tundra on me and a Green Tacoma saying the Green paint has better wear resistant than the Gray paint. This guy basically ruined the sale.

arianam1

Mar 18, 2013

Andy is always helpful and stays in touch during service which I greatly appreciate. I've had issues with some of the other service reps not calling with a service update and not returning my voice message when I called in to get one. So, I work with Andy exclusively because of his superior service.

JSkeet

Mar 12, 2013

Working with Aspen Leaf at Beaver Toyota was a super experience. He was kind, considerate, and accomadating. He even drove 3 hours to our home to deliver the vehicle with no extra fees. Aspen went the extra mile to schedule our first 'free' oil change and service for our new Tacoma TRD. The price and customer service at Beaver Toyota is tops. After working with other Toyota dealers, our experence with Beaver Toyota 'stood out', and even though there are other Toyota dealers closer to our home, we will always return to Beaver Toyota to meet our vehicle needs. James S.

Samantha11

Mar 3, 2013

Great service, made it enjoyable to go and have vehicle serviced. My family has always like dealing with Frank. I used to have a Honda. Nothing has compared to the attention we receive at Beaver Toyota

carlosmcg

Jan 20, 2013

Aspen Leaf was our salesman. He was very patient and neutral, not pushy, just helping guide us to the right product. We took many long test drives and spent a long time deciding on a car but he was positive and supportive the whole time, never false or feeding us lines. He and Jerry worked with us on price selling at invoice which we could not turn down. Then Gary swung us a huge discount on a 100K warranty which gave us a lot of peace of mind as to our overall ownership cost over the next years. The car was impeccably prepped and Aspen sat with us giving tutorials on everything from skid control to setting up the bluetooth. My only reservations are that 1)it all took so long, but they were doing a lot behind the scenes like getting the license plates and registration so we don't have to worry about it. and 2)After we agreed on a price and financing they gave me a contract which added up to more than we agreed on and it had to be re-written for the right amount. Overall we are really pleased.

RevDS

Dec 28, 2012

Audrey and Aspen spent three days helping me put my deal together and worked with me to put together a deal that fit my needs and put me in a great car. They went above and beyond to make sure I was satisfied with my purchase. The financing was also easy and fit my budget. I sincerely recommend these fine people if you need honest help in getting a vehicle.

I WILL NOT ever Register for ANY survey!!!!

Dec 27, 2012

The only glitch I had was getting the email link going with the sales man.I have some hearing problems and phone calls on my house phone are at best difficult. The cell phone is somewhat better.My son had earlier leased a Prius from Beaver when he was convinced by my experience with my 2007 Prius bought in Wyoming. When his lease term was almost up he bought a new Prius C with Aspen Leaf as the contact.As my 2007 Prius reached the 255,000 mile mark I was looking for a replacement Prius. The selection in Wyoming is not particularly great, so I got on line with the Beaver site where my son had leased and bought his Piuses. After looking at the available inventory at Beaver I emailed and called Aspen to start the process of replacing my 2007. We did have a little difficulty making connections via email and the house phone contacts didn't work particularly well (My problem, not Aspen's). When we were finally able to get an email exchange going everything went very smoothly.The features I wanted were right, the price was right and Aspen made the purchasing process from 800 miles away go very well. The reception when I got down to New Mexico from Wyoming flowed with out a hitch because Aspen had greased the skids, so to speak.

RDRobertson

Dec 23, 2012

Brent Buell was great to work with. I was purchasing the vehicle from out of state. He coordinated all of the required paperwork. I was inquiring with Brent about installing winter tires on the vehicle and he was able to get a great price on the tires and had them installed before I arrived. He even took calls on the vehicle on his days off. Brent picked me up in person on arrival to bring me to the dealership. The description of the vehicle was accurate. Great experience. I highly recommend both Brent and this dealership for purchasing a vehicle at great value.

cableneedle

Dec 20, 2012

I am pleased to purchase our third Toyota. My 20+ year old Corolla was traded in for a new Scion. I liked it from the test drive on. Aspen is knowledgeable and worked hard to get the best rate for us.

keith.morrison.980

Nov 24, 2012

Repeat customer to a great dealership!!! Aspen and Gary were wonderful and a pleasure to deal with. The low remarks "Price" and "overall" are because the car was not what was advertised. Write-up for vehicle stated that it had Automatic Headlights and it doesn't, Power Seat (Dual) and it doesn't, Remote Start and it doesn't. We still bought the car because we loved it, but the false advertisement was just wrong...;(((

Aurelio Roybal

Nov 2, 2012

This review is based on all the previous sale expierences with Aspen Leaf (four sales), including the latest new sale of a Toyota Highlander. Aspen has always treated us with the utmost professionalism in regards to the sale of a vehicle. His knowledge of all vehicles, especially Toyotas is outstanding. His caring attitude toward his customers is always positive and encouraging. His kind and patient skills as an automobile sales person are in keeping with the highest traditions of Beaver Toyota. Moreover, Aspen Leaf considers all the clients' possibilities in order to complete a fair and balanced agreement. He will work tirelessly to accomplish the best possible deal for the customer. Sandra Navarro Cote was most enthusiastic in her detailed and informative interaction of finalizing the sale. Her expertize in explaining the finer details was excellent. She was very energetic, pleasing, and has such a positive passion for her job. Sandra also seems to be very devoted to her task of helping people make good decisions in buying a car. Aspen Leaf and Sandra Navarro Cote are loyal and exemplary employees of Beaver Toyota and they are a credit to the dealership.

Cindy1121

Oct 31, 2012

I will always recommend people to Beaver Toyota and I will recommend them in particular to Joe Anchando. I thought Joe was VERY helpful and I was a tough case. He helped me and treated me great and I love my new Corolla and will recommend him to anyone who wants to purchase a car - I dreaded having to purchase a car, but Joe made the experience great and worth it to the point if I ever need another car, I will go to Joe. - Thanks Joe - Great Job! Great job to Sandra Navarro who also helped with the process and was also great! -I am also letting anyone I know how great Beaver Toyota is in general as the experience was great and your customer service is great and other companies should be as good, they can learn from you.

javier.lucero.184

Oct 18, 2012

I stopped in unannounced and not expecting to buy a truck but I got a great deal and Aspen was very professional in getting the deal done. I had no issues and have no complaints. Great job Aspen!

gale.hoeke

Oct 17, 2012

Aspen and CJ worked for a million hours on our situation, and we left with an amazing Toyota that is exactly what we need for Utah weather. I can't believe the car came with like brand new all weather tires, again, exactly what we need. In the process of all that work, Aspen became our friend, and we'll never forget the amazing work those guys did for us. The whole finance team really came through and we have never been so satisfied, although we still have not met Linda Beaver.Congratulations Aspen on such an accomplished career, based of course on customer servuce to the max.Good luck with that Rubic's cube.I hope everyone in New Mexico and Utah will make the trip to Santa Fe.

liam.p.murphy.9

Oct 13, 2012

Aspen does a great job and makes you feel like you are the most important event in his day. Stop by and see what he can do for you with his 20 plus years in the Business.

Gjdsalinger

Oct 9, 2012

We had been looking for a specific car for a while and knew exactly what we wanted. When we saw the car on Beaver's website at a great price we jumped at the chance. We drove the car and told Randy that it was exactly what we wanted. He took care of us and walked us through the purchasing process; he made it painless. The price was so good, we didn't even need to haggle. It was an very easy purchase. We had a great experience with both Randy and Beaver!

nancy forsdick

Oct 5, 2012

Frank Guerra is always very friendly, efficient and accommodating. I trust him to fix any problem my car may have and have always been very satisfied.

mgallegos14

Oct 4, 2012

My day at Beaver Toyota was awesome. I was in great need of getting out of my FJ Cruiser and into a quality vehicle with more favorable loan terms. Brent Buell was the MAN!!! From the get-go he was friendly and knowledgeable. I immediately felt at ease and had a good outlook about working with him. We built a rapport on our test drive in a new Camry SE. He was a "real" person with everyday challenges. So, he was familiar and understanding with my situation. I knew he would do everything reasonable that he could in order to help me out. Brent wasn't all about just making a sale and getting a commission. He cared about making the customer walk away with a really positive experience. I definitely had an extremely great day with Beaver Toyota and Brent Buell. Something car buyers only hope for when they go to a dealership. I am going to tell all my friends and family to talk with Brent Buell when they are in the market for a vehicle. I guarantee they will leave feeling great. Mario Gallegos

donna.blackzevely

Oct 2, 2012

Was treated very nice. Not like my other buying experiences at typical car dealer ships where there is presure and aggressive behavior to make you purchase a car. I will go back to this dearler ship andI would also recommend Tania Keesing to my friends.

taos2012

Oct 1, 2012

Andy was very professional to work with and we received excellent customer service from him. When the first "fix" on our vehicle did not work, Andy kept his word and completed the service another way. Even when I drove to Santa Fe (from Taos) to have the vehicle fixed, Andy had a rental car reserved for me to use as it was going to be an all day job. That was very much appreciated! Andy was easy to work with and had great communication skills. Overall, our experience with Andy was excellent!

george.romero.904

Sep 28, 2012

Great experience every time we go! Linda Beaver, you have a heck of a service team!All the staff I have listed are always helpful during our visits to Beaver Toyota. Its easier to do business with a staff that cares and treats you like a friend and family. Beaver Toyota has a loyal customer base because of their entire staff.Beaver Toyota cares about customer service, before reminding me when a service is due, and after with a follow up a call asking me if I was completely satisfied with the work done. Beaver always stands behind their service.Between my family and I, we have a total of 6 Toyota vehicles, and we only let Beaver Toyota service them. I cant with to go back! - George and Connie Romero

Acidbreakz

Sep 26, 2012

I highly recommend this dealer to anyone looking to buy a Toyota or any certified used vehicle. Aspen Leaf went out of his way to show us the vehicles in stock that fit our needs. The staff is friendly, and we were never haggled when we arrived at the location. Would buy from this dealership again. Thanks again for the service and courteousness provided :)

luciafloresgonzales

Sep 25, 2012

Jamie was awesome! He went out of his way to help me get what I wanted. I bought a Camry Solara that I absolutely love. He was kind patient and most importantly honest! I would recommend him to anyone!

barbara.elwood.7

Sep 15, 2012

Randy was very easy to work with, making for a pleasant sales experience. Efficient and helpful in all ways, as were all the personnel we dealt with. We don't need 'steering' or 'pushing', so it was wonderful to be listened to and treated respectfully. Everything on the vehicle was exactly as described, so there were no 'surprises'. Thank you for making our buying experience a good thing!

Jakedos

Sep 13, 2012

Had the car with the exact features and color I wanted. The Internet 'wow' price was so low the LHM dealers in Albuquerque couldn't touch it (even better than the 'Costco' pricing). Brent was very friendly and treated me well. Well worth drive up to Santa Fe.

LYNNRACINE

Sep 7, 2012

BRENT RESPONDED QUICKLY TO OUR COMPUTER REQUEST ABOUT PRIUS, FOLLOWED BY TELEPHONE EXCHANGES FROM ALBUQUERQUE TO SANTA FE. HE SEARCHED TO FIND OUR CAR WITH OUR SPECIFICATIONS. BRENT WAS THOUROUGH DEMONSTRATING THE FEATURES OF THE PRIUS .A QUALTITY SALESMAN AND A GENTLEMAN. I WOULD RECOMMEND MY FRIENDS TO HIM.

elsa.vigil.3

Sep 2, 2012

Great service, friendly atmosphere, n quick n efficient service. I enjoyed my experience for my purchase of a new car. Everything I wanted in a new car n more!

Jolene C Vigil

Aug 31, 2012

Jaime was great. He was very knowledge, professional, and execellent customer service. We bought our new Camry at one of the tents sales and Jaime went above and beyond for me & my family. Jaime followed with us to see if we needed any thing. He has been exceptionally tentative & responsive to any questions or concerns. I would highly recommend him to all family and friends. Thank you Jaime! You rock.

angelbaby484

Aug 30, 2012

Every time I've needed assistance in the service department, Andy is the person I can count on. He will always take the time to answer your questions ( even returning calls) and if there is ever a problem, he will do all he can to resolve it! When you go to Beaver Toyota service dept, he treats you like you're family, and is genuine. Every service department should have a person like Andy.

sarahmed

Aug 28, 2012

Brent Buell was fantastic. The whole staff at Beaver Toyota were very helpful. Brent knew exactly what I was looking for and did everything he could to get me the best deal on what I wanted. Turned out there was a small crack in the windshield and they were on top of it, and fixed it immediately with no hesitation. I even got a new 2012 loaner when I took my car in for the protective coating. (which took a shorter amount of time than what they said it would, bonus points) I would recommend Beaver Toyota to anyone looking for a new vehicle. Brent was fantastic! It's been more than a few weeks, and i'm still bugging him with questions....he's still helping me out with no hesitation. Highly Recommended!!!

Cmielke_1

Aug 25, 2012

I chose to purchase my new Toyota Prius from Beaver Toyota because of the Expert knowledge, curteous reception, and generous patience with my extensive inquiries and request for demonstration with the technical features available on the Prius. Maria Espinosa is a remarkable sales rep who knows the vehicle specifications and is very willing to answer questions and demo the vehicle features. It is true that "excellent" is not a high enough rating because she is well beyond that! If you are interested in a Toyota go to Santa Fe Beaver Toyota and make an appointment with Maria. Also it was a pleasure to work with Jay he is amazingly fast at processing the paperwork!Thank you,Chuck

michelle messenger

Aug 20, 2012

Johnny Barela has been one of the best Sales person that I have had in all my experience for purchasing a car. After thinking I wouln't be able to get into a good deal for a used car or any car, he made it happen for me! He works very hard in pleasing his customers and will make it happen for you. Also the other staff at Beaver Toyota are very professional and make you feel at home.

dennis.cronin.33

Aug 17, 2012

Frank is customer service all the way. He hits the important points in customer service such as speedy delivery of product; Personal insurance of a defect free product; personalized to the customer. This is what anyone expects from any company. Dennis

Amethyst025

Aug 13, 2012

They were great. Gary was super friendly and made sure everything was in order, calling me even after he had sold the car. I was very impressed. The only issue was that some pieces (ash tray, radio) were missing, and the people who had them were extremely hard to get a hold of. Gary was great though, and I now have everything that I could want. Thank you!

happyhouse

Aug 12, 2012

My husband and I have owned the same two Toyotas, a Highlander and a RAV 4, that we drive back and forth from New Mexico to Virginia by various routes depending on the time of year for ten years (the Highlander) and eight years (the RAV 4). We have also driven our many East Coast and foreign visitors around the Southwest in one or the other of our Toyotas almost every year during this time. Because of the excellent care, service, and integrity that we have received from Ray Achondo and his group, we hold all major servicing for our return to New Mexico. Ray's care and honesty in dealing with us over the years has been exceptional! THANK YOU!

skvelarde

Aug 9, 2012

I enjoyed working with Ms. Espinosa who was friendly, compentent, well informed about the vehicle that it made my experience buying a used vehicle less stressful. Thanks to her patience and understanding of my needs, I bought a beautiful used vehicle that I enjoy driving every day.Thank you Maria, you are the very best.Sharon Velarde

doug2

Aug 4, 2012

Frank Guerra is my favorite service advisor at Beaver Toyota, he is efficient, knowledgeable, quick, makes sure the customer is well informed and gets the needed service. I would absolutely recommend Frank to any of my friends.

mmundt

Aug 1, 2012

Beaver Toyota investigated and fixed at no charge an intermittent vehicle skid control safety issue on my 2002 Sequoia. Troubleshooting revealed a possible cause from improper fastening of DVD electronics near a skid control sensor, which was previously done by a non-Toyota shop. Another Toyota dealer had originally sold me this 2002 Sequoia new, with the after-factory-installed DVD system as part of the Toyota deal, because that dealership did not have a Sequoia on their lot with a factory DVD. The same issue has been under a Toyota recall since about 2010 for 2003 model year Sequoias. Unexpected skid control and uneven braking problems on Sequoias for model years near to 2003 have been reported by owners on various websites.

theputnams

Jul 29, 2012

Steve Smith was very knowledgeable with all Toyota cars and his competitors car. His respectful, calm, patience, sincere, and caring manner was greatly appreciated. We were exhausted from car shopping all day at Santa Fe and had a car already picked out a car from another manufature about month ago. We all like the car, but did not realized we were not exactly thrilled with it. Steve showed us a couple toyotas, brought up some important key points about what Toyota had to offer over other manufactures and I could sense we were not done shopping. Steve courtesly offer us some water and time to think over things. My husband no stranger to auto shopping, this being his 6th new vehicle purchase. He knew how to deal, but thanks to Steve the process of purchasing a new beautiful toyota was pleasant, fair, and great learning experience for my daughter. Steve spoke to my 19 year daughter in respectful manner as she negotiated and asked many questions. He acknowledge my 15 year old with humor and included her in the purchasing process. My husband and I are greatful for the professional and family like customer service that Steve offered. We all are so THRILLED with our new Toyota car. :)

slshotels

Jul 14, 2012

The above three persons were more than helpful to us in our leasing a new 2012 Highlander. We would recommend to anyone who is interested in a new vehicle.

muniztv

Jul 13, 2012

Trini was very helpful,courteous,and very respectful while handling our transaction, he made sure we understood everything about the vehicle we were buying when we were buying our new toyota camry. I would certainly recommend Trini as one of your best staff members at Beaver Toyota. Thomas M

2012highlanderowner

Jun 29, 2012

Good morning, Brent,Today is my first free service for my 2012 Highlander. What a nice gesture for Beaver Toyota to include two years of maintenance in my car purchase,I appreciate your working with me to give me what I wanted - to buy the car at the Consumer Reports recommended price and to come close to the amount I wanted to get for my trade. I am also grateful that you helped me with a color choice and encouraged me to get the navigation package, What a dream to have a back up camera!The best part of our transaction was your willingness to take whatever time it took to answer everyone of my dozens of questions about the new technology. One day after I had had the car for a month, when I stopped by Beaver Toyota Parts Department, I ran into you and you offered to give me more tutelage about my bluetooth phone connection and the navigation package.Bottom line, I love my Highlander and am so grateful for all the time you spent to show me how to operate my new car.I wish you continued success!Elaine

Carol Jo Enrietta

Jun 27, 2012

Our most recent purchase at Beaver was the 8th vehicle we've bought there. Reason #1: The service dept. is the best! Same employees have worked there for years!Reason #2: Our two most recent sales people, Aspen and Nouri (doesn't work there any longer) are fantastic. No bullshit, just honesty, concern and very helpful!Reason #3: Can't beat Toyotas!

MariaJoseAyala

Jun 25, 2012

Since we came in everyone they welcome us, they were friendly and helpful, they made an effort to offer us a good deal. Mr. Aspen Leaf knows very well his job, he is pleasant and works very hard to get you exactly what need, they have a very successful teamwork. Congratulations to Beaver Toyota Santa Fe.

mccormick.melody

Jun 19, 2012

We had to buy a new pick-up. We never look forward to this, but we have always been treated so well at Eaver (even when it wqs Sauter) tht it was the only place we would even consider We have had toyotas since 1978 and now our children buy from Beaver. Tania was wonderful, but so was Pico when I bought my RAV4. We feel that we were treated very fairly, with consideration, and that we received value for our money (very important).Sandra Navarro was extremely helpfu with the financial matters and nobody tried to give us the hard sell or to argue wih our decisions.We trust the folks at Beaver Toyota and that says a lot considering the rep. car dealers have.We absolutely recommend this dealership and the people there for sales, repair, and advice.

Steveparkernm

Jun 9, 2012

I have bought from Johnny at the dodge dealer and Beaver Toyota I would not buy from any other sales person.He is friendly and Funny makes you feel at ease when spending a lot of money.He seams to know the product that he is selling.The service department is like all dealers they try to sell things that are not needed.They do wash the car after service that you don't find at many dealers.

Lvmycar

Jun 9, 2012

Vince Deluccio fantastic!! Lots of information,very knowledgeable,friendly,could not have asked for a better person to guild us through our time there at Beaver Toyota.Sandra Navarro Cote, how lucky Beaver Toyota is to have this bright young woman! It was a pleasure doing business with her.Audrey Allison was also fantastic! Thank you!

rickmcd

Jun 6, 2012

I have dealt with Brent for several cars ( new) in the past year and a half. He takes care of business fast. The last one I bought was the best experience yet. I needed the truck a day before we could get up there to do the paperwork and he said no problem, that one act showed a ton of trust, that means alot.Everyone there is nice, and also I need to mention Sandra Navarro, she is cool, period. What a nice experience.Whatever Brent gets paid, needs to be more. One thing missing ( or rare) in todays society is good customer service, and thats what you get from Brent and Sandra, and Beaver in general. I choose to do business with folks like that. As a former business owner I fully understand the importance of it.Go Brent, and Thank you Sandrs.Sincerely Rick and Kathy McDonald

schoobydoo143

Jun 5, 2012

As for custmore sevice was great, I was looking for a car that i could afford, and enjoy it. Dealing with Maria was great, she told me about everything i wanted to know, and yes i will let others know what kind of experance i had there, im enjoying my car, Thanks Ernest

imissariz

Jun 2, 2012

This was my second new truck purchase in 18 months. My experience with Ms. Maria Trevizo Espinosa was exceptional the first time and I went straight to her for the second purchase. She was excellent with listening to what I wanted, providing requested information and working the best possible deal (much better than either Toyota dealership in Albuquerque). Maria was also very patient...I had to change my requirements for what I wanted mid-stream due to a family dynamic and even though Maria already had the truck I orginally wanted on the way, she shifted gears without a moment hesitation and procured the truck I wanted that met my new needs and worked a great deal for me on both my trade-in and purchase price. I will not hesitate to shop there again and am passing on the experience with my co-workers...don't waste time shopping for a new Toyota in Albuquerque...go straight to Beaver in Santa Fe (and be sure to ask for Maria)!

adelgado0686

May 30, 2012

I took my van in for a door repair. I was told it would take a while and was escorted to a very nice waiting room. I waited about one hour which I was surprised by because I expected much longer. Everyone was so nice and helpful and I will definitely be going back.

ellsg

May 29, 2012

I purchased a car over the weekend from Beaver Toyota. I must say, I was very happy with the service I received. No pressure, no hasslejust friendly, interested, cordial attention. Judging from my past experiences with car dealers, this was 100% improvement and satisfaction. Thank you Randy B. for your quality service and making the transaction a pleasant experience.

zulusoars

May 26, 2012

During the course of my drive from Cedar Crest to Santa Fe, I was remembering past experiences with car salesmen and I was not looking forward to it. I come from a long line of car folks as my Grandfather founded the first Ford Dealership in Washington DC in the early nineteen hundreds. I was pleasantly surprised to find that Mr. Anchondo was more than willing to assist me as I examined and tested the 2010 Explorer that I subsequently purchased.Rather than the unpleasant encounter that I was expecting, I had an enjoyable interaction with Mr. Anchondo and commend him for his efforts on behalf of your company. Should the occasion arise wherein I am recommending an auto dealer, I will certainly send them in your direction as well as suggesting they ask for Mr. Anchondo. Best Regards, William G. Hill =

slbubba49

May 18, 2012

Initially I called to inquire if they still had a car they advertised on their web site and Aspen was the salesperson who answered. When he said yes and I told him the earliest I could get to Santa Fe was the next evening; he offered to drive the car to my workplace so I could test drive it that day. That kind of service was impressive. My wife and I decided to buy the car and what was more impressive was his offer to drive it to our house, about 75 miles distance from the dealership, with the paperwork, when it would be convenient for us.I've purchased many cars in my life but I've never seen this level of service. Beaver Toyota like to use the phrase WOW Price in their advertisements. What they don't say is that they also have WOW Service.

kristov_perez87

May 17, 2012

My wife and I had planned for quite some time to purchase a used vehicle. We had no idea where to start and how to go about it. After having several bad experiences at competing dealerships, we decided to visit Beaver Toyota. I must say walking in to Beaver I was hesitant that it would be yet another typical "Car Sales" experience.I was pleasantly surprised when I met Robert Buchan. He greeted us with a warm smile and a firm hand shake. He was quick to answer any questions we had about the particular vehicle we had in mind and also allowed us to test drive it right off the bat.When we had finished test driving the vehicle, we stepped inside and met Jerry May. One of Toyota's Sales Managers. He was the "cherry on top" of the whole experience.He is a very polite gentleman who proceeded to grant us the vehicle in the price range we wanted and with the monthly payments we wanted AND with a great low interest rate!!!

nolram

May 11, 2012

My experience with Randy was excellent! He and I negotiated a fair price with no hassle. He also gave me a fair price for my trade. I've purchased a few cars in my time and this is the first and only time I went through the whole process in less than 3 hrs. I am very pleased!

RobertGTrujillo

May 1, 2012

Overall it was a great experience purchasing my new truck from Beaver. Maria was an excellent salesperson and the service from Kirk and Jack was outstanding. Maria is to be commended on her professionalism, patience, and no nonsense. Overall I had a very refreshing experience buying from this team and would reccomend Beaver Toyota to anyone looking for a great experience in purchasing a vehicle.

Toyota753

Apr 30, 2012

I have purchased many Vehicles from Johnny In the past, every time he has went out of his way to make each transaction convenient and pleasurable. If anyone is looking for a hassle free, up beat Car Salesman to help them find there next Vehicle I recommend Johnny hands down, you won't be disappointed. Thanks Johnny, Nate S.

Coach A

Apr 27, 2012

I was very impressed with the courteous approach by Mr. Gallegos while I was looking for a car at Beaver Toyota. Mr. Gallegos made sure to accommodate my needs and made me feel like a "valued" customer. I explained my financial situation and my monthly payment range and Mr. Gallegos made it work. I have purchased many vehicles over the years and for once, I didn't have a salesperson trying to hit a "homerun" off of my purchase. To Upper Management at Beaver Toyota, Mr. Gallegos is an asset to your business. I decided to go there when I saw the adverstising that was done during a football game in Las Vegas, NM. I saw that Beaver Toyota was making an attempt to reach out to other communities and that was the clincher for me. Thank you.

katyan1981

Mar 26, 2012

Always excellent service and when I had an emergency recently, Buddy Espinosa went above and beyond to help me-when the Dealership was closed! Highly recommend!

BobKimsey

Mar 20, 2012

Kirk is awesome. The easiest person to deal with in the automotive business. He makes you feel like your best friend is helping you to find just the right car. I'll use Kirk for all my future car purchases and I highly recommend anyone looking to make a purchase to call Kirk first and save themselves all the hassles at other dealers. Super Customer service after the sale too.

aschol

Mar 18, 2012

Vince and Beaver Toyota found me the exact vehicle I was looking for. You definitely will earn the recommendations from me for anyone who is looking for a Toyota. Thank you!

Amadoruth

Mar 16, 2012

Gentlemen: On Tuesday, Feb. 28, 2012 we bought a car (Venza) from Beaver Toyota, Santa Fe, NM. What a pleasant experience. The man we dealt with is Aspen Leaf, a true gentleman. He knows Toyotas inside and out. There is just no way we can truly tell you what a fine person Aspen is. Beaver Toyota is fortunate to have a man like Aspen on their staff. We might add that our oberservation dealing with the business office, Beaver Toyota seems exactly how a professional dealership should be operated. Again, Aspen goes a long way in making Beaver tops in their field. Amado C. and Ruth J. SummersPO 440Ribera, NM 87560

rYGc6ypd2QuW

Mar 12, 2012

Vince is extremely knowledgable about products and services, often predicting which questions I'd have and answering them before I asked. He was friendly and courteous in his service; I felt taken care of. I was confident that when he promised something that he'd follow through, and he did for the list of items I had for him. My experience with Vince Deluccio and Beaver Toyota was the best buying experience I've had. I'll refer my friends and family to him when the need arises, and will be back to see Vince when I'm ready for another new car. I wouldn't be surprised if he's a manager someday.

MargieinNM

Mar 11, 2012

Since this is the first time I have purchased a car in 18 years, I was scared and apprehensive. The experience I had was so positive, and I left there with my new Yaris fully informed, and in awe of my experience. I treasure all of those that helped me with my purchase. Thank you!!!!!!!!!!

bbatesjr

Mar 8, 2012

Outstanding experience. They met my needs and the quality of the RAV4 is outstanding. When I discovered an error I had made, they bent over backwards to correct the paperwork and I left a very happy customer.

lorcrespin

Mar 7, 2012

Brent has assisted me twice in purchasing my RAV4s and I would highly recommended him to friends and family looking to purchase a Toyota. He was HONEST, helpful, friendly, and expedient in helping me to purchase my vehicles well within my budget. I had really dreaded the idea of having to purchase a new vehicle and all it entails, however, Brent really eased the process and when I decided to trade in my first RAV for 2012 4x4 RAV there was no question that I would again have Brent help me. Brent (and Beaver Toyota) beat the price of the 2 local dealerships and he even delivered my car from SF to my home in Albuquerque. They really did "wow" me.

TacoDean

Mar 1, 2012

Michael is a true sales professional, he knew his product, gave me the best deal and even delivered my car to Albuquerque! He needs to be in management so that he may teach others how the sales process should be!

JasiuW

Feb 29, 2012

Brent Buell handled the purchase of my 2008 Kia Sedona above and beyond any car purchase I ever made. He made purchasing my mini van an easy, painless process and was so friendly and accommodating and most important honest. I found the Sedona on-line and contacted the dealer late Saturday night. Brent called me on Sunday which surprised me as most dealers are closed on Sunday. He happened to be working that Sunday and took the time to respond to my inquiry. I was very interested in the vehicle and Brent said he would try and get back to me that day to view the vehicle. He called me back as promised and told me that he had been busy and would not be able to see me that day, and asked would tomorrow be ok. I am disabled and would be hard for me to get to the dealer as I did not have a vehicle to use, so Brent brought the vehicle to me to see! Brent let me test drive the Sedona. It was exactly as described on the net and even better than what I expected. I decided I wanted to buy it. I had a special issue, Brent made a phone call, received an ok and brought me to the dealership to complete the purchase. Within 2 hours I drove away with my mini-van. Jack Jason, Business Manager handling credit was wonderful in handling my needs and questions with financing. We are both from the NYC area and I felt a connection with him and much at ease. He was excellent in taking care of my financing details and he too made the process a pleasure. I feel he went above and beyond in customer service.In my opinion, Brent Buell was truly a great salesperson and showed genuine interest in my situation and made it possible to get me into the vehicle I wanted. I wanted a mini-van so that I can convert it with a ramp for my power wheelchair, and he made it possible. Jack Jason smoothed out the purchase. In all my car purchases over the years, this was the best experience I have ever had and I am very happy I went to Beaver Toyota for my business. I recommend them highly, as well as Brent Buell and Jack Jason.Further to the purchase, I have received a phone call from Beaver if I was satisfied. I also had a question about the van conversion which Brent answered me on. I also had an issue that I wanted to have checked out and Brent followed thru and helped me with. Definitely, visit this dealership in your purchase of a used or new car. Great customer service and sales and staff with the customer's best interest in mind.

reyloct

Feb 29, 2012

Maria was very accommodating. and even though the Camry I test drove was not for me I felt Maria was informative and answered all my questions. I have bought from Beaver before and will do again.

rfhughes

Feb 27, 2012

We had a very positive and enjoyable experience at your dealership, and with the personnel we dealt with. Would recommend the dealer and sales person (Frankie Horne).

johannakc01

Feb 20, 2012

As a moderately unsavy female buying a used car, I approach used car dealers with a lot of trepedation. But my experience with Joe Anchondo at Beaver Toyota was wonderful. Not only did I get the vehicle I wanted, but it was enjoyable. He was straightforward without any tactics. Highly recommended.

billcat

Feb 19, 2012

Had been looking for a new pickup for a while. Narrowed the search down between a Tundra and an F-150. Price was a big concern, but reliability was also a major factor. Had seen a new 2012 Tundra that fit the bill on the Beaver Toyota web site and the advertised price was interesting, but too high. I'm not usually one to do this, but n a whim I clicked the 'Get your WOW price' just to see what they would come back with. I got an e-mail price quote and a phone call from Brent in what seemed like just a matter of minutes. Turns out Brent was off sick that day but still gave me a call. I told Brent he would have to make my drive north through Albuquerque, past another Toyota dealer, worth my while and he said he would. On Saturday my wife and I headed north, and stopped at the ABQ Toyota dealer to check out a slightly used 2011 Tundra. They tried hard to sell us the 2011, but just couldn't come up with the price we wanted. So we proceeded up to Beaver Toyota and met Brent. He had the Tundra we were interested in sitting right outside his office, ready for an inspection and test drive. After a test drive we went in to talk price. They came up with a price, we countered and they accepted. Next thing we know we were in doing the final paperwork with Jack in Finance. Jack couldn't have been nicer, making sure we understood everything that was happening every step of the way. Now we have a brand new 2012 Tundra (Grade) in our driveway, for less than the ABQ dealer wanted for a 2011 SR5 model. I would definitely recommend Beaver Toyota and Brent to anyone. They had the model we wanted at the price we were willing to pay. No extras that we didn't want to pay for.

dorriewood

Feb 17, 2012

Solved my problem with my vehicle and I am very satisfied with the service. The people in the service department are always very friendly and helpful.

LeiDee

Feb 17, 2012

What started out as a "possible" car buying option turned into a dream come true for our family. We were taken in as family and treated like royalty. When things got tough, Audry and Aspen dug their feet in and held our hands through the process. Not only did we drive out with a beautiful vehicle, but with family of the heart. Thank you Audry, Aspen, and Sandra for ALL your hard work. We appreciate you all!!!!

lizziejig

Feb 11, 2012

I wanted a 2009 Toyota that they had for sale. Another customer wanted it but backed out. They called me again and made the sale. The Tacoma is in excellent shape with Warranty left, so I feel protected. They came with me to drive it home and were very helpful. I never felt pressure from anyone, not even the finance guy, Jack Jason. I have been looking for this truck for a long time.

maggie663

Feb 8, 2012

How nice to have experienced the professionalism, courtesy, promptness, and cleanliness of the premises. They were extremely helpful with diagnosing and attending to my repair to my Toyota RAV. Five star rating. Thank you for making this so easy.Pauline N. Wilczynski

Joe Jitsu

Feb 7, 2012

I have been bringing my Prius to Beaver for service and maintenance for 5 years. I always received a survey via e-mail after my experience, except for the latest appointment (1/25). I made the appointment the previous night, telling them what I needed. When I brought the car in at 8:30, I again told them what I needed/wanted. One reason for bringing the car in was to get the windshield washers replaced. I was told the car would be done at 3 or 3:30. At 3:40 I received a call asking about replacing the washers. I said go ahead. Well, it turns out that there were none in stock. Am I to understand that at 9 AM a call could not have been placed to Albuquerque to get the part? Obviously the repair was never done. I was very disappointed in the quality of the service department. I believe they were aware of this, as they never asked me to complete a survey. Unfortunately there is not a quality Toyota dealer anywhere near me, so I've been taking it to Beaver. I am going to have to rethink this strategy in the future. The car wasn't finished until 5 PM-2 hrs past the expected time. Do you only send surveys when the customer is very happy? No wonder you get such good reviews.

drsusan

Feb 4, 2012

The 2011 Corolla I recently purchased at Beaver Toyota is the 5th Toyota I've purchased, but the 1st Toyoya I've purchased from the Beaver dealership. Previously, two Toyotas were purchased from Sauter in the pre-Beaver days and two others were purchased in Phoenix, AZ. I have to say that I have never experienced such professionalism, support, and team effort as I did working with the team at Beaver Toyota. In one way or another each person on the team - Matt, Aspen, Shelly, Jay and Abby - sometimes anticipated and always answered my questions. Matt works miracles; Aspen is a salesperson extraordinaire; Abby is supportive beyond words; Shelly and Jay are financial paperwork wizards. My thanks to each of you! I anticipate a long relationship with my Corolla and the Beaver dealership!

Nadinan

Feb 1, 2012

Mike was both professional and friendly. He took time to answer all my questions, including sitting patiently in the car while I lookes at every button. He spoke highly about the deaslership, saying he drives from Albuquerque because he likes working for a dealership with integrity. I hope he was telling the truth...time will tell as I have my car serviced for many years. He said he would meet or beat the price we had from another dealer and he did give us the best price. I felt comfortable enough that I will probably seek him out if Ihave questions after driving the car for a week or so.

tomkozl

Feb 1, 2012

I was very pleased with the kind of low pressure sales service that was provided by Randy and his supervisor. Jay Hickey was very helpful and informative in handling the completion of the purchase.

fiveportvespa

Jan 26, 2012

Beaver Toyota is a breath of fresh air in the midst of smoggy Car Dealerships.As a resident of California, I have 100's of New Toyota Dealers to choose from where I live. Beaver Toyota earned my business by providing me with EXCELLENT customer service, the New Vehicle equipped exactly the way I wanted it, at a price that no other dealer could touch with a 10" stick! Do your self a favor, save time and big money buy calling Beaver Toyota. Ask for Trini Gallegos in Sales. He will treat you with respect. He has high integrity and keeps all of his promises. I can't wait to fly out and purchase my next Toyota or Scion from Trini at Beaver Toyota.

taos

Jan 21, 2012

Randy was easy to work with and made the purchase of a new vehicle smooth. We would recommend working with Randy to our friends and family.

sunrisedeb

Jan 21, 2012

I had found the new yaris I wanted but Brent told me the payments and then I looked again and found the 2 used ones to choose from. I contacted Brent again and he got right back with me and we talked about them. I made an appt. and met with Brent earlier than he expected and he promptly let me do a test drive and then back to fill out paperwork, value the trade, etc. They gave me an excellent price for the trade and the car. Again, promptly worked out the details, took me over to Jack who was extremely nice and explained everything thoroughly and we were done!We were in and out so quickly that we had time to leisurly drive to Chimayo, have lunch and back to Taos by 4pm, AMAZING!I would recommend Beaver Toyota to anyone!

Heather Pacheco

Jan 19, 2012

I was so happy not to be grilled to death and they just got down to business with me. I was looking at three different vehicles and they let us drive all three and gaves us the information we needed to make our selection. They did not detain us and helped us to get in and out in a timely manner. We are very happy with our purchase.

danielle_response

Jan 16, 2012

I am very impressed with my overall experience with Beaver Toyota. Before I purchased our Toyota Highlander, I did quite a bit of research online and at local dealerships. Nobody could give us what we wanted for the price we wanted on the conditions we required. Furthermore, many dealerships (including other Toyota dealerships) pressured us into making decisions we weren't comfortable in. Nancy, who helped coordinate our purchase at Beaver, was receptive, helpful, and accommodating. If she didn't know the answer to a question, someone at Beaver could get one. Our purchase was not stressful because we could make the purchase on our own terms, schedule, and specific conditions. For that, I am grateful. - Danielle

3dogs

Jan 14, 2012

A good low pressure car buying experience. The sales staff was both friendly and professional. We feel our deal was very fair and without any silly haggling. We shopped all over Albuquerque and were very pleased to deal more locally. Beaver Toyota has gained our respect despite the bad TV ads.

ShanHanson

Jan 13, 2012

I have purchased many cars and have always dreaded the sales process. Audrey made this a fun, personal, and professional experience. She, and the salesman Randall, and Jay in Finance were wonderful to work with, and I would recommend this dealership to friends and family. Thanks Beaver Toyota, I love my Prius!

LNE

Jan 10, 2012

Called Beaver-Toyota Dealership in Santa Fe, NM to consider purchase of a Tacoma pickup. Spoke with Michael Hanson. Michael took us through the whole experience, giving quotes, writing up the contract, handling our trade-in, guiding us through all the intricacies of purchasing a car. He and all the other people I met at Beaver-Toyota were quite accommodating, friendly and competent. Another individual I met at Beaver-Toyota that made a positive impression was the Business Manager - Jay Hickey. We were pleased with the whole experience.I

Hak

Jan 9, 2012

Had a great experience buying my second used vehicle from Beaver. Michael was very helpful through out the process as well as the finance department. I will go back to Beaver when it is time for my next vehicle and would certinaly recommend them.

mkbaldonado

Jan 9, 2012

I really enjoyed doing business with Beaver Toyota! They were very nice and very HONEST!I would very highly recommend them!!! Sandra Navarro Cote in finance was the best! And so was my salesman Micheal Hanson! Thank you very much for a wonderfull experience buying my car....I will be back.

Mama.Carol

Jan 9, 2012

My car had serious problems and I needed to replace it on the spot. The sales people were responsive to both finding a new vehicle to fit my needs and the shock of having to replace my old car suddenly. I was handled with speed, efficiency, and care.

bnealc

Jan 8, 2012

Randy was extremely hard for my sale; and he is exemplar in his demonstration of being the consummate salesperson. Because of him, I believe that he has redeemed the perception of what a "car salesman" is. What would it take to have more people like him on your staff?

S&Rhanson

Jan 6, 2012

I have purchased many cars in my driving time. I must say that this was one of the easiest purchases I have ever made. The folks at the dealership could not have made this transaction any easier. They are very accommodating and were able to provide information on all the questions I asked. I would recommend this dealership to a friend looking to a new or used car.

TacomaTRD

Jan 4, 2012

I just purchased a brand new truck from Beaver Toyota. This was also my first time to ever buy a brand new vehicle, so I was a little nervous and had already had a rough start at a couple other dealerships. The Service was great at Beaver. First Randall had set up some of my info and what i was interested in over the phone. He even got me trade in quotes for my car over the phone. Randall was then out of the office the day we wanted to go up so we were put in touch with Aspen. Aspen picked up right where Randall had left off and told me what trucks he had in stock and what my options were. I went to the dealership and was showed exactly what trucks I wanted to see, not a bunch of cars they wanted me to buy so the sales looked good. Everything was explained clearly to me and all of my questions were answered. I felt no pressure in buying a truck the whole time I delt with both Randall and Aspen. After I had picked out my truck i had to do the finance part. Being new to this part i was worried about how this would work out. Sandra was amazing, first her and the finance team got me a much better intrest rate. Then when we went over all my protection plan and warranty options there was no pressure once again and everything was explained perfectly. I actually felt really good about the purchase I was making. Sandra went over everything again and really made it clear that it was all my choice and that I should go with what is best for me. I cant say enough about these employess and my experience at Beaver Toyota I will make sure and tell everyone I know to go and se them. I may have been new to this experience but this was after I visited two other dealerships, one being American Toyota and I was not treated the same and was pressured from the moment I got there. Night and Day between the two. Thanks Beaver!

bvanpelt1011

Jan 3, 2012

I needed a new car because my 2006 Scion had 200,000 miles on it and everything was breaking at once. My credit is nout outstanding and I was worried that I would not qualify for a car. I requested information on a used car from Beaver Toyota on the internet and Trini returned my call. He made it work! I was approved for a BRAND NEW 2011 Toyota Corolla with afforable payments. There were some issues that had to be worked out and Trini was very patient. Sandra from finance was awesome and she was so easy to talk to. The pressure was taken out of the situation and I felt like I was at home. Trini and Sandra did a great job and I want to say thank you. I had called Galles in Albuquerque and they told me there is no way I would EVER qualify for a new car, but they had used Chevy Cobalts on the lot. Well Galles, you lost a customer and I will definitely go back to Beaver Toyota. They treated me right when I bought my Scion in 2005 and they treated me right this go around too!

steve flores

Dec 28, 2011

The car buying experience was awesome! They beat eveyone's price in Nm by far! The honesty and integrity was very much appreciated. I would reccomend any friend or family member to buy a car from Beaver in Santa Fe. Thanks for the honesty and reliability of making the experience strees free.Steve Flores

crystal robin

Dec 24, 2011

Frank is always very helpful and knowledable. We love to deal with him. He always seems to go that extra mile everytime. Thank you... Alway a pleasure everytime

jonm130

Dec 22, 2011

I called several different dealerships looking for some help getting a new key, and all of them blew me off. I finally got on Beaver's website and started a chat with Trini, who really went the extra mile calling the service center manager, returning my calls once he was already home and off work, and even having my keys sent down to Albuquerque so I could pick them up sooner. He saved me $125 at least over a locksmith and was incredibly friendly and helpful.

Walter24

Dec 20, 2011

After deciding to purchase a new pickup truck I visited several dealerships and conducted a fair amount of online research. Both online and dealership visits encompassed a number of makes and models. My interest in a new truck was waning when I happened to be in Santa Fe - on a lark I took a swing by Beaver Toyota. I was a bit surprised that they had such a large inventory. Doug Themis greeted me at the door and quickly determined what I was looking for and how much I was interested in spending. He showed me a couple of trucks to give me an idea of the range of available vehicles. Then he took me directly to a 2012 Tacoma Access cab which was exactly what I had in mind. We talked about pricing and I was on my way to conduct more research and visit another Toyota dealership. I soon realized Doug had given me a great price on a truck that fit my needs to a tee. Back to Beaver Toyota I went and am now the happy owner of a 2012 Toyota Tacoma! Doug is a straight shooter and a good fellow who is more than willing to look after the customer's needs. As we were finishing up the details of the purchase each employee I had contact with was friendly and professional. Doug took me around and introduced me to folks including the service department which gave me confidence they will take good care of my future needs. Thanks Doug Themis and Beaver Toyota!!

cleo0503

Dec 20, 2011

We went in looking for a Sequoia, we found one, the price was right but we were having problems with financing (we do not have perfect credit). RIght when we had just about given up and accepted the fact that we would not be getting a new vehicle, my husband got a call from Jay letting us know he had found us financing with an awesome rate and a payment we could afford! He went out of his way to help us. What a great experience, I have bought vehicles before but I have never met a finance guy like Jay. I really felt like he cared and we weren't just another person who walked through the door. My dad referred me to Lee, he has bought two cars from him before and said he was the person to talk to. Lee is such a patient man and was never pushy. He even called today to find out how everything was working. My dad kept telling Lee, Linda says you guys are going to wow us so lets see it. Well Beaver Toyota sure did wow us! I have always been afraid of getting screwed when buying a car and now I know I can go to Beaver and feel at ease that they are being up front with us.

Lauren Janson

Dec 16, 2011

Jay was awesome. Extremely efficient and made sure I knew and understood all the financial info involved with my new car. Great personality, gave me the time I needed. Five star employee. Every business needs this guy. Good luck to you always Jay.

ABQWest

Dec 14, 2011

This is the second review I am writing, because I had two very different encounters at this dealership. I did not feel I could compile them into one review and have it be a fair rating. My first experience was awful in the sales department. However, my second experience with the service department was phenomenal.I purchased a used vehicle from Beaver Toyota at the beginning of November 2011 and had some issues getting the automotive flaws and extras worked out. My husband and I went to Beaver once and called many times. Finally, more than a month after our purchase, John Livingstone, returned my call and got the scheduling issues resolved in a timely manner. I drove my vehicle in for the appointment and again had to explain the issues we were experiencing with getting a ding removed and a new key (that had already been purchased, but there was no record of it there) ordered and made. Had I not been persistent in calling, it may have taken more than the two months to get things worked out.Upon arriving at the service department I was greeted by Andy Vigil. He was friendly and helped me promptly. Once we hashed out the details and got everything in order, he led me to Rodney Gonzales. I explained that there was some confusion with the sales and financial side of our new purchase. Rodney lead me over to the Sales Center and was very informative in telling me what he was doing and who he was talking to, to assist in getting our situation resolved. Kirk Kapple, who was helping us in place of John Livingstone (because he was out of the office), got things together and got our car in and out of service. He was very hospitable throughout the process. Once my vehicle was ready Andy returned to take me to my car to make sure all was corrected, and was more than helpful and polite in loading my belongings and getting me back on the road. My experience in the service center was exceptional, I cannot speak more highly of these gentlemen and their helpfulness.

JECARR

Dec 12, 2011

As a salesperson -- Randy is new but he LISTENED to what I said and what I wanted. He was fair on the trade-ins and gave me a fair deal.The business manager, Sandra, made the 'paperwork aspect' of the process run efficiently. She explained what I needed to know and answered my questions so that I could make good decisions.And this is what it is all about, good decisions -- good buying experience.

dsalazar4

Dec 12, 2011

Unfortunately a lot of miscommunication. As a sales professional I would expect things to be real clear as people don't buy cars everyday. Make sure you clearly understand what you are signing. Don't wait for the loan company to call you and ask you if this is what you want. We were told by Jay that if we had not got this extra insurance that our payment would have been higher which I don't buy. Even if this were true it was only a 22.00 a month differece which didn't equal to the amount of the extra charge. We won't be coming back nor will we reccommend. If someone asks I will say if you choose to go stay away from Jay. He actually had the nerve to tell my partner I am trying real hard not to yell at you. How professional is that?

Manny Montoya

Dec 10, 2011

Del Montoya treated us as if we were part of the group. We made arrangements to meet the following week but did not specify the time. Del was there when we arrived at 1 pm. He greated us with a smile and waited for us to tell him what we wanted to see. No pressure. The business people were as friendly as if they had known us for ever. Great, local flavor to the whole experience.

molly long

Dec 9, 2011

From: margaret long [mailto:onlyinsantafeatyahoo.com] Sent: Tuesday, November 08, 2011 5:16 AMTo: Paul SandovalSubject: Re: Thank you! We hope we did an excellent job on your Prius Dear Paul,Both Tim Wierwille and I (Molly Long) are regular customers there at Beaver Toyota...and there are many reasons: Every single time we come in, we are treated with respect, courtesy, and a personable attitude. It is SO APPARENT that a spirit of professionalism and a positive morale is fostered among the service department. We feel confident in their expertise and trust the information they convey to us. Recently my 2002 Toyota Prius was there for two weeks, as a recall for the rack and pinyon (sp?) became a much bigger ordeal than anyone had anticipated. I would like to personally thank Diego, who kept me informed and reassured, and Luke, the tech who must have been going "nuts" ....no pun intended Also thank you to Tony, who efficiently arrnaged for a rental. (After driving it for 10 days, I think I might have to get myself one of those Toyota Tacomas!) And one more person we so appreciate is Andy, who has taken care of us numerous times in the past, and treats us like gold. Thanks to everyone mentioned above! Anytime the subject comes up, we sieze the opportunity to rave about Beaver Toyota service dept to others. You're wonderful

shackley

Dec 5, 2011

I've purchased Toyota pick-ups five times, until now all in California. My experience at Beaver Toyota was, by far, the best and most satisfying from my initial contact with my salesman Brent Buell and our work together, his boss, Kirk Kapple, and the business manager Jack Jason. My initial contact with Brent was through the net from California. From the beginning he was prompt returning e-mails and calls, and most importantly, knowledgeable about Toyota trucks, as a former owner as well as the truck specialist. Kirk's willingness to deal fairly, and his assessment of my Tacoma trade-in was fair and quick. Financing, which was through my credit union was made much easier than expected by Jack Jason.My salesman, Brent Buell, besides knowledge and affability, I feel that I have a new friend, and someone who will be responsive throughout my ownership of my Tacoma. The staff at Beaver were smart, honest, timely, and affable. The price quote was fair based on my research with Edmunds, Kelly, and the Black Book, and the trade-in was as expected. Now that I've moved to New Mexico, I will always seek out Beaver Toyota for any Toyota purchase.

scottnfreda

Nov 23, 2011

I have to say this was my most pleasant trip to purchase a vehicle. Kimo was great drove us from lot to lot looking at the different cars and he was honest about the different brands maintenance records and reliability. He was not pushy and wanted us to get hat we wanted and was good for our growing family. The actual finance stuff went so smooth also. I will head up to Beaver for my next vehicle... 1000x better than any dealership in Albuquerque and Great People, Prices & Service!!! Thanks Kimo & Beaver Toyota.

guybest

Nov 10, 2011

This is the third Toyota we have purchased from Pico Djurkovich and probably the seventh vehicle we've bought at Beaver Toyota over the years.After searching a 500-mile radius for the RAV4 we wanted, we went back to Beaver. They let us keep the vehicle we were looking at overnight so that my husband would have a chance to drive it. And we wanted to buy locally because the Beaver sales and service staff is outstanding.A large part of the reason we bought this car was Pico Djurkovich. We consider him totally trustworthy and honest, and we truly believe he has our best interests at heart. Besides that, he is an incredibly nice person.Thank you, Pico, and the Beaver team, for making this purchase fast, easy and a win-win for everyone.Jan and Guy Best

Hugues13

Nov 8, 2011

We have been looking for a car for our Nephew for over 10 months, we were introduced to Randy at Beaver Toyota and immediately found the perfect truck for our family. Randy was knowledgeable, friendly and gave us excellent service, A big thanks to Kirk as well, we will be back for our next car. Thank you, Bob Poe

ln.romero

Nov 4, 2011

Very friendly & courteous. Worked with us till he got the deal we wanted.This is the 2nd vehicle we have bought from him. I will surely go to him again.

BFRANGOS

Oct 16, 2011

Negotiated for two weeks on the internet for a 2011 Tundra. Agreed on a vehicle and a price with a trade in value being the only missing piece. Set meeting with the dealership on a Saturday morning and was told the vehicle would be waiting for us when we got there. We got there a bit early from out of town but never saw a Tundra on their lot. Maria showed up a bit late and began looking for the truck. In the mean time our trade in was being valued. The search for the Tundra continued so we went across the street to have breakfast. Upon returning, we were informed that the truck had sold that morning in one of their parking lot sales on the other side of town... next they said they would look for another similar Tundra and deliver it to us in Albuquerque if we could leave a deposit. So now rather than a new car I had a another promise... one that Beaver Toyota really put no effort in seeing through. Felt taken advantage of and lied to... the classic bait and switch? Rather than Wow service got Ow service... wasted my time and travel money for empty promises... A Standard for all New Mexico Toyota dealers...

JMtz

Oct 10, 2011

I usually dislike having to purchase a vehicle because of the long wait and the anxiety i go through. Trini made my purchase very fast and pain free. I highly recommend purchasing a vehicle from Beaver Toyota with Trini as your sales person. I am extremely happy with my purchase and got the best deal on my vehicle. ;o)

squesada

Sep 25, 2011

This was the most enjoyable and least stressful car purchasing experience I have ever had. From the begining, Trini was friendly, and engaging. He listened more than he spoke and when he had something to say it was always helpful and relevent. He never tried to pressure any part of the sale and always treated us with respect as people, not just someone here to buy a car. He is a valuable member to the staff at Beaver Toyota.

boatmansv

Sep 16, 2011

I bought a new Toyota Tundra pickup in May of 2011 from Beaver Toyota in Santa Fe, NM. I worked with Maria Trevizo as a sales person and I would not have bought the vehicle without her being involved. She was very polite, no pressure, answered every question I had for over a week and treated me like she appreciated my business. She followed up with me for several weeks to make sure that I liked the vehicle and that it was what I had expected. I have gotten several emails from the dealership and her reminding me about the Toyota Care program and help me set up my first appointment service, which was subsequently changed without any hassle. The finance personnel were also very helpful and really added quality to the buying experience. The entire experience was first class and I would go back to the dealership for any additional purchases and would recommend Maria as the salesperson and the dealership as a whole for anyone wanting to buy a Toyota. Such a pleasant change from the normal dealerships. My hat is off to them. Steve Vandiver

Gerald66

Sep 15, 2011

I have had problems with my 4 Runner's 4 wheel drive system for over a year and BEAVER TOYOTA OF New Mexico refuses to admit a problem exists and refuses to even examine the vehicle!!!! BEWARE OF THESE THIEVES!!! Instead of trying to help with this problem, they had me removed from their property. BEAVER TOYOTA DOES NOT STAND BEHIND ITS' SALES!!!!!! THEY HAVE WAITED FOR THE WARRANTY TO RUN OUT WITHOUT TAKING ANY ACTION TO HELP US!!! My wife slid off a muddy road at 10 PM on her way home; I had to get MY Dodge to tow her out because her 4 wheel drive would not engage!!! I SUBMITTED A COMPLAINT TO TOYOTA CORPORATE, the csr said and so what do you want us to do? It sounds like a dealer issue. BAD FORM!!! BEWARE!!! TOYOTAS ARE APPARENTLY NOT DESIGNED FOR USE IN ANY KIND OF WEATHER OR TERRAIN EXCEPT 70 and sunny newly paved roads, ACCORDING TO BEAVER TOYOTA!!!! "

Luxurybarbie86

Aug 22, 2011

Over all experience was excellent! I have never been treated well with respect and honesty by a sales person. Trini Gallegos was the only sales person who approached me while everyone else ignored me. Mr. Gallegos was in a cheerful spirit and accompanied my needs in shopping for a vehicle. Not only was he a magnificent sales person he was honest from the get go! If you're looking for a good deal and not wanting to be taken advantage of, I highly recommend Mr. Trini Gallegos.

Waterbug

Jul 28, 2011

Always match what I believe is the correct prices of my trade-ins, with too much "back and forth." With buying so many cars there, we know most of the staff and we considered them as our friends. Due to work and other commitments I just could not make it when the Dealership was open. We expressed we wanted to get a new Tacoma, so they offered and OPENED THE DEALERSHIP ON A SUNDAY - JUST FOR US...WOW!!! How more wonderful and helpful could they possible be.Really like and trust Toyota products and we Love the folks at BEAVER, they're our dealership and always will be.

s.sandoval

Jul 24, 2011

Beaver Toyota has some great people working for them. When I purchased my Lexus from them they were so great with my husband and kids. They work very well with us in the price and in finance.I recommend everyone to check out Beaver Toyota for your next purchase if you want great customer service.I know we will be back.Thank You Beaver Toyota employees you sure did WOW us.:)

atmaes

Jul 23, 2011

I highly recommend Beaver Toyota, mainly because of the "after" service we receive since buying our Venza. Carl Martinez in the Service Department always goes over and above normal customer service to get our car in the shop and then to make sure that it is serviced to the "T". Carl has made our experience with Beaver a very positive one, while we love our Venza, the service he provides to us is what will make us return customers.

hmdavis

Jul 22, 2011

Don't buy a Toyota in Santa Fe, even if you buy at a different dealership, you'll still have to deal with their service department.EDIT: I've received several emails from Beaver's management team. I think that it shows that they are willing to right their wrongs. I would never go back to their dealer nor would I send anyone there on purpose, nonetheless I admire that they have taken their time to attempt to fix a situation that isn't fixable.

penny12

Jun 3, 2011

Our experience was great, Trini was very helpful from the time I walked in to the time I drove my 4 Runner off the lot,he answered all my questions and was very patient with me when I could not decide on a color.. I would recommend Trini to anyone who was interested in buying a new car.

iperea

Jun 3, 2011

Trinidad Gallegos was extremely helpful in the purchase of our new Toyota Tacoma. We went to several other dealers in the NM area and Trinidad was the most helpful and most respectful. Our deal was extremely fast, no games, hassles or struggles. Thanks for all your help!!!! Would recommend this dealer and salesman to any person interested in buying a Toyota. With their excellent service, they are the best Toyota Dealer in NM. Thanks, Isaac

BlueSchmoo

Jun 2, 2011

This dealership cares about customer service, before and after follow up is excellent, They contact me more than the original dealer where I purchased the vehicle from. This dealer stands behind their service and makes certain you are completely satisfied with the work done.

MVigil

Jun 2, 2011

The service I received at Beaver was excellent. My salesman was curtious, friendly and very patient with me in helping me decide what i wanted to purchase. He understood my vehicle needs and especially financial needs. I was given a good deal on the car I purchased and was so happy that my trade in was paid off with nothing added to my purchase. I am really enjoying my new vehicle.

DianaWalters

Jun 2, 2011

I went to Beaver Toyota a little over a week ago to buy a new vehicle. The employees were all very friendly and helpful.. I've never been so comfortable and relaxed while at a car dealership, I usually dred going! Kirk and Trini made me a great deal on my new Tundra!! It is absolutely perfect =)I Highly recommend going to Beaver Toyota! It was the best car buying experience I've ever had.

sophie1

Jun 1, 2011

My personal experiance with Beaver Toyota was horable, I went into there dealership on the 04/20/2011 in hopes of trading in my 2008 Jeep with appr. 2400 miles for another vehicle. I did get into another car a 2009 Toyota Matrix with apprx. 4500 miles, all the while being told this was a much nicer car than the one I was in, I later found out the vehicle that I had purchased had been in a car accident, the dealer telling me that it was a minor fender bender if I had know before I purchased this car I would have never ever went though with the deal. The car needed to be reapared some minor bumper work, dings, scratches. The car was sceduled to be repared on 04/25/2011, I live in Las Vegas NM so I had to take the day off of work, later that day(12:00) got a text mess. from my dealer leting me know he had been ill and my car coul'nt not be worked on that day, sooo my car then was rescheduled to be repaired for 04/29/2011. I took another day off of work to make the 120 miles round trip to Santa Fe, Trini Gallegos telling me that he woudl refuel my vehicle this repair was to take 4hours. We arrived at Beaver Toyota at 9:45AM we were put in a rental to drive while are car was beeing worked on, at 5:30 PM we recived a texted from Trini leting us know we could go get are car we drove up to the dealership and were informed that all that been done to the car was an oil change,I had to drive back in our car that still needed to be repaired and that not been fill with gas had not even been washed. On 05/02/11 I was told that the car would be picked and I would be put into a rental till it was repaired. A rental car was deliver to me at approx. 1:30 PM on 05/03/2011 I was in that rental till 05/12/2011 at 1:30PM all the while trying to keep in touch with Trini, I even went as far as wanting to get my tade in back he that was not possible because it had already been sold we even toook a trip out there while in the rental to look at oth cars I might have the option of getting into but "the deal was alraedy bought by the bank" so we weere bassicaly stuck with a car that still had every single dent, scratch, and ding as when we were told that all of that would be fixxed.

SoniaC

May 25, 2011

The service here was horrible! I drove from Albuquerque to come to the tent sale they were having! I have bought my last 3 vehicles from Beaver and this last time I went they treated my boyfriend and I very poor and didnt seem to care one bit at all on trying to help me look for the right car. Del is very rude and very unproffesional! I will NEVER go back to Beaver to buy a car! I went to Mazda Volvo right after I left Beaver and bought a car that day! The service there was wonderful from the very moment I walked in!!

plattstudio

May 18, 2011

I have bought a total of three vehicles from Beaver Toyota and have always been pleased with the service. The people are friendly, very helpful, looking to make a deal and have you be happy driving your new purchase. I have had my trucks and car serviced there over the years and have felt very well taken care of. I was particularly happy with my latest purchase as the financial officer helped me to find out that I had warranty money due me on my trade-in vehicle: $1000.00! I wasn't aware of this and was very glad to have it brought to my attention. The only other thing I have to say is "I love Toyota!"

flipaul

Apr 10, 2011

Beaver Toyota was awesome, we live in Albuquerque and they brought the car down to us from Santa Fe. The price was competitive and the service is amazing! My wife hit a wall less than 24 hours of buying the car and Brent (our salesman) convinced the service department to sell us a new bumper under cost and to do the labor for free. Buying a car is the worst thing I have had to do as an adult, Beaver made it better.

martinezb-f

Apr 9, 2011

We have purchased every vehicle owed from Beaver Toyota! We will NOT go to any other dealer, but Beaver Toyota! They have quality service, and their employees are one of a kind, friendly and courteous! Best place to purchase a new, or used vehicle. I recommend them highly!

maythe1

Apr 9, 2011

I went to Beaver Toyota and I bought a 2011 corolla for my wife.We have been very satisfied purchase.Maria Trevizo was very friendly and helpful. We recommend Maria highly like knowledgeable and professional.This one was really pleasant experience.

lelucero

Apr 5, 2011

We have purchased 3 Toyotas since 2007 from Beaver and do not take them anywhere else for service. Have had outstanding interactions with new car Sales (Pico)- that's why I returned after the first purchase for two more. All service managers have been very responsive and I have been very satisfied with the work performed; and Maria, when in the parts department, made sure that I had the accessories that I needed for my new truck at a very competetive price. Not to leave out the shuttle driver, who once gave me a ride home to the Pojoaque area, past where he lived, after his shift had ended - saved my wife a trip into Santa Fe to pick me up. I believe this set of Beaver employees, and the experience I've had with virtually all departments, represents a standard of performance and quality that justifies the "Great" rating I've assigned.

davidqu

Apr 3, 2011

Just completed the purchase of a brand new 2011 Tacoma with Brent, was a great experience. No pressure, no games, fair trade in value and great "out the door" price. Everyone was friendly and helpful, and compared to past buying experiences this one was really rather pleasant. Contact Brent in Direct Sales if you want someone easy to work with.

spencer54

Apr 1, 2011

Very easy sales experience. They had the vehicle I wanted at the right price. Very clean dealership with a pleasant waiting area. They also offered very attractive financing options. I would highly recommend this dealership to friends or family members who are in the market foe a new or used vehicle.

mudrat

Mar 31, 2011

Two years ago we purchased a Toyota FJ 07 model from Brent at Beaver Toyota of Santa Fe New Mexico. Ever since we have had this wonderful vehicle, we have never had any problems receiving assistance from the entire staff at Beaver Toyota. There was an issue with one of the tires, and the manager of parts and the store manager replaced it for free. Bernard, the mechanic that checked out the vehicle went above his duties to check every other tire and the entire vehicle. Thank you to the managers and the foreman of the Beaver Toyota service team. Maria and Buddy always apprised me of any necessary oil changes and inspections, in fact they just call to check on things randomly, in fact everyone that has dealt with us has been the most friendly and professional people, and are allowed to be themselves with their own personalities, which makes visiting the store a pleasure. To summarize our time shared with the staff at Beaver Toyota, everyone goes out of their way to make sure that when you purchase a vehicle from Beaver Toyota of Santa Fe, the friendly staff goes out of their way to insure all of your needs are dealt with in a personal manner. When we come in for service or information they all know us by name. Now! that is what I call personable and courteous service. We would recommend a visit to anyone looking for a fair deal. While your vehicle is in for service, they have the most friendly person to taxi you around town in their shuttle van, Thanks to Ernie.

angelikamariakoch

Mar 31, 2011

Ms. Maria Guadalupe Trevizo Espinosa is a very skilled, friendly and excellent sales person. I was extremely pleased with her patience as well as meeting my needs as a client. I was offered a very reasonable finance plan with excellent future services which enabled me to buy a new Toyota RAV. I am very happy with my choice.Dr. Angelika Maria Koch (D.N.M. RSHom), Taos, NM

cliftonh7

Mar 31, 2011

I bought a Tundra. This is my first Toyota. I went to Ford, GMC, Chevy and Toyota Dealers in Santa Fe. Maria convinced to test drive the Tacoma and then the Tundra. After i drove the Tundra, i was convinced. It drove better and was more comfortable that the other dealer vehicles i drove. Maria was very pleasant and knowledgeable. Her professionalism sold me on the Toyota. Maria and Brent made the vehicle purchase a nice experience.

vheyward

Mar 31, 2011

I dealt with Maria and negotiated my price to pay for the vehicle i wanted online. After coming to an agreement on price I drove to Santa Fe and my vehicle was there awaiting my arrival for a test drive..everything went smoothly as planned. The staff at Beaver Toyota is exceptionally friendly and helpful. ...unlike the how i was treated and verbally abused by the staff at American Toyota in Albuquerque...in the future, i will always go to Beaver Toyota for my new cars and i will recommend them highly to my friends and associates as well.

bearsnest

Mar 31, 2011

We purchased two used cars from Beaver within 3 months. Both experiences were pleasant and we found the entire staff easy to work with. Our sales person, Maria, has gone over and above to answer any questions weve had even on her days off. The transactions and pricing were pleasant enough that we brought a friend in who also purchased a vehicle from Beaver.

DDelgado

Mar 30, 2011

We have been loyal customers of Gerald (Jerry) May for several years and have followed him to Beaver Toyota. He is honest and we trust him to give us a fair price and excellent customer service. We called Jerry about 8 weeks ago and told him to look for a vehicle that fit our criteria. He found us exactly what we wanted at the price we wanted. We just purchased a 2009 Highlander from Jerry and are so happy with our purchase. We also had a great experience with Rodney Gonzales when we had new tires put on the Highlander (to replace the snow tires). The customer service we received was exceptional and not only from him, but the other employees who approached us to ask if we had been helped.We have recommended Jerry May to many of our friends and several have purchased vehicles from him at Beaver Toyota.

Joe Garcia

Mar 30, 2011

I am looking for an economical car with good gas mileage and met with Bud Espinosa. He was professional, courteous, and knowledgeable about the different vehicles and the options available for each model. He represented Beaver Toyota very positively and professionally. When we are ready to make a decision on the type of vehicle we will buy we will definitely return to Beaver Toyota to discuss our options with Bud.

JWC1975

Mar 30, 2011

I went in to the dealership expecting to be harrassed and taken advantage of. That was not at all what happened. A salesmanager named Audrey was very helpful to me and made me feel very welcomed and there was no pressure. I will be referring all my friends in the future to this store and to Audrey. Beaver Toyota is what a dealership should be !

Karen Sanchez

Mar 30, 2011

I was looking for a Prius a few years back and went to Beaver because I had met Matt Calavan when I was working for a local radio station. Not only did I find the car I wanted, but I had the best car buying experience I have ever had. I love my car, but I had choices about were I could purchase it. Once I got to know the friendly people at Beaver Toyota there really was no choice as to where I would buy my present car. When I am ready for a new Prius there is nowhere else I would consider buying it.When I go in to have my car serviced I feel I am reated as well as I was during the purchasing process. I made two wonderful friends in the process!Karen SanchezSanta Fe, NM

sandygilman

Mar 30, 2011

My son & his wife were searching for a car a few months ago and I ask them to contact the General Manager, Buddy Espinoza at Beaver Toyota. Troy and Sherry were a bit gun shy as they have had previous bad experiences at other dealerships. Sherry spoke with a sales consultant by the name of Maria. Sherry told me that Maria was informative, helpful and very easy to trust. Sherry was impressed with her attitude and her desire to help. I was so impressed with what I heard about Buddy and Maria from my son and daughter in law that I will definitely visit Beaver Toyota and ask for Buddy or Maria when I am ready to buy my next car.

jmoore1125

Mar 30, 2011

Ihave known and delt with Audrey Allison for 6-7 years since first living in Santa fe, NM. I now live in Tucson AZ and still continue to depend on Audrey for all my vehicle needs. I have purchased 3 Toyota's during this time and all my purchase experiences were vey pleasent as well as good deals. I tried to purchase a vehicle here in Tucson and in comparison to Beaver Toyota's deal it confirmed why I would drive to Santa Fe to purchase my vehicles.It is also so easy to deal with Audrey and she is very aware of what your needs are and makes those needs happen.

sftundra

Mar 30, 2011

Great Experience!!!! Doug (sales) and Frank (Service) have always been helpful and willing during my visits to Beaver Toyota. Its easier to do business with a staff that treats you like a friend and family. Toyota has a loyal customer base and this is due to Toyota Dealerships with the kind of Staff at Beaver Toyota. They will receive my future business.

Mel Garcia

Mar 29, 2011

Had an overall good experience at Beaver toyota. Buddie was very informative an helpful with all questions. All staff was very friendly. My overall experience was great with all employees and staff. The Toyota Camry quietly debuted late in the 1983 model year, when Toyota replaced its old rear-wheel-drive Corona with the front-wheel-drive Camry, a car aimed specifically at the U.S. market. From these humble beginnings, the Camry would go on to dominate the midsize family sedan segment for virtually all of the next quarter-century, as consumers immediately embraced it for its high build quality, comfortable ride and impressive durability.

rubberbandlady

Mar 29, 2011

i have purchased two vehicles from Beaver, Highlander and Rav 4. Beaver is the ONLY dealer I want to work with because they pay attention to detail and do not give you the run-around you get with so many other dealers. I wish to purchase a hybrid in the near future and it will be a Toyota and it will be from Beaver.

JovanSegura

Mar 29, 2011

I happy to say my experience with Beaver Toyota was pleasant. The staff I dealt with was friendly, helpful, and non-pushy. They were also very patient with me. I would be more than glad to recommend this dealership. I liked the fact that the staff is professional and seemed to enjoy their jobs!

Katherine Trujillo

Mar 29, 2011

Beaver is our go to dealer! They are loyal to their customers and very respectful! They are friendly in the dealership and when they encounter you in the community. We send everyone we care about to shop at Beaver as we want them cared for and treated with respect! If it is wrong, they make it right. They won't stop until the customer is satisfied! I would definitely recommend Beaver to anyone wanting a fair price for their trade in and great service after the sale!

LUPITA

Mar 29, 2011

My husband and I just bought a used Prius from Tania, and she showed us the options we had, and traded our Yaris, which we also bought from Beaver, and gave us what we considered a fair price for our trade. Everybody was very friendly and gave us a great deal. After we left we realized it came without floor mats, and when we thought it would be a problem, Mr. Livingston, which is Tania's manager, made it really easy and gave us a set of floor mats as part of the deal. With fuel prices rising it felt like the smart move to do to own a Toyota Prius, by the way, we are getting 47 miles to the gallon!! Yea!

TomR

Mar 28, 2011

I have an older Camary and have been using Beaver Toyota for years to get my routine service and all other needed repairs. Ray Onchondo has always been extremely friendly, fast, and accurate. His team of mechanics never let me down, as the job always gets done correctly the first time. Estimates are always accurate so I never have to worry about any hidden "after the fact" charges. I would and do often recomend Ray to anyone needing honest accurate work.

ashmh83

Mar 28, 2011

Beaver Toyota has excellent customer service, I take my vehicle there for its normal maitenance and there is a reason they recieve Best of Santa Fe each year...they simply are the best! I will recommend them to family/friends and continue my service there in the future.

toyofanatic5

Mar 28, 2011

Great sales experience working with Bill Hernandez. Friendly and fast family owned dealership. Small town no pressure atmosphere with big town low prices.A very good selecton of all models new and used. Bill Hernandez was very knowledgable and had been at Beaver Toyota for more than 10 years!

LaBoheme

Mar 28, 2011

My husband sent me to Beaver Toyota parts department to purchase specific items. Maria was very helpful with answering all of my questions and assisting me ... I arrived home with exactly what he asked for and he was pleased with the reasonable cost of the items. Thank you!

sm10478

Mar 28, 2011

The service was by far the best i had I went to some dealers in albuquerque and none were as good as Beaver.I would rec. these guys to anyone looking for a new or even used Toyota. They were very friendly and very knowledgable about there product and answered all my questions.

poohter01

Mar 28, 2011

Whenever I have to have service on my toyota it is always a pleasure to go to Beaver Toyota. Frank is very knowledgeable and helpful. He is very helpful as are all the employees in that department. I refer any of my friends that have a Toyota vehicle.

Christine99

Mar 28, 2011

I bought my Toyota Corolla at Beaver Toyota a few years ago and have been going to their Service Department ever since for regular maintenance of my vehicle. Frank Guerras customer service in the Service Department has been exceptional. He is courteous, professional and answers all my questions and concerns. My service is always done within a reasonable amount of time and including a car wash is a nice touch. I highly recommend this dealer for customer service. All staff I have dealt with in Service, Sales & Parts through the years have been great.

pngrant54

Mar 28, 2011

I have found the service at beaver Toyota to be outstanding. Everyone I've dealt with is kind and courteous. I have work with Lee Durham in sales in the past. He is friendly and professional. Ray Anchondo in the service department has always been honest and helpful. The quality of the service work is excellent. I highly recommend Beaver Toyota to anyone.

sjpadilla

Mar 28, 2011

The sales Dept. is excellent that's why i like to buy my cars there. MR. Espinosa is very professional and always willing to work with me and my family. We always get the best deal at Beaver Toyota Sales Dept. The other reason for buying at Beaver Toyota is the service Dept. The service Dept Manger Paul Sandoval is very professional and always willing to help with any problem we may have with our cars. He makes sure that everything is done correct and in a timely manner, never have to wait long for our service to get done. Wish we had more Paul Sandoval's in the world.

mwise9880

Feb 28, 2011

My husband purchased a vehicle from this dealership in December 2010. This has been a horrible experience for my family! We have been dedicated toyota customers for our past 4 vehicles, but the experience we had with this dealership has made me never want to purchase another Toyota! My husband was taken advantage of and lied to from the first moment he walked into this dealership. When he went into financing, they added his down-payment amount to the total amount he was supposed to pay (so he basically ended up double-paying the down payment amount). They knew he really needed to purchase a vehicle that day and I feel they took advantage of his situation. There were also several other things they lied about that day. He was so upset about the overall experience, he decided to return the vehicle. After he returned the vehicle, $1,500 was charged to the Toyota credit card he applied for when he was at the dealership, but with no authorization whatsoever. No money was ever supposed to be charged to that credit card, which I think amounts to credit card fraud. When I called to complain about this charge, I was treated very rudely by both Kirk Kapple and Buddy Espinoza. They said they wanted to make this difficult for us, and would not refund the money. I hope by writing this, I save at least one person from the hell we have been through due to this dealership. I have never been treated this poorly by ANY business!!

onthelam

Feb 12, 2011

I bought a new 2010 Tundra.....The finance person slipped in a $500 additional charge. I contacted my sales person, Melda, who connected me with the Finance Manager, (name unknown). She told me that they would refund me the $500 but that it would take a month or so.....nothing ever happened....they are a bunch of liars....I will never do business with them again....

jmspmaster

Jan 5, 2011

Very unprofessional. They do not return calls and they sell frame damaged vehicles. If this review saves one person from going through what I went through it will be worth the time I took to sit down and write it. I have a frame damaged Honda Accord that is worthless. They do not inspect there trades. BEWARE, with every used car they sell they have you sign a form that says that since they get a ton of trades they don't have time to inspect them thoroughly so if there is a problem your out of luck. All the person that trades it in is say that it has never been wrecked and sign it and they turn around and sell it without looking at it any further because in there mind they are legally covered.

Steve

Jun 29, 2010

Himelda Klinger was our salesperson when we bought our new 2010 Prius in May 2010. We have bought approximately 12 new cars in the past but Melda was the most knowledgable salesperson that we have ever experienced during all of our purchase experiences. She was able to answer all but one of our technical questions about the hybrid system, the GPS system, the Bluetoothe phone system (including offering to download our telephone contact lists to our car), and various other information displays. For the one question that she could not answer immediately, she called someone from the technical group who was able to fully explain the issue.We also feel that we paid a very competitive price for our car.

LittonLogan

Sep 30, 2009

Brent was courteous, listened, made sure he understood us before offering other insights or suggestions. Although he is a new car salesperson his sense of people was excellent. Mr. Hickey, the finance guy, was a hoot, enjoyed his energy and extensive knowledge.

TacomaTim

Sep 30, 2009

Beaver Toyota made the entire purchase very easy and painless. I was shopping around the Albuquerque dealers but they were not very willing to work with me on the price of their Tacoma's. Johnathan was very friendly and even brought the vehicle to my house one evening since I did not have time to make it up to Santa Fe until the following week. I will definitely do business with them in the future and will recommend them to anyone who asks.

tazman442001

Aug 5, 2009

I was very satisfied with Tanya and her professionalism and am very pleased with the truck my wife and I purchased. However, I have been trying for about three months to get reimbursed for the GAP insurance I purchased with the vehicle. It was brought to our attention by Jay, one of the financial staff after we refinanced thru our Credit Union that we would be reimbursed for the GAP insurance and that was back in April or May. The first time, no one knew what happened to the paper work, Shelly asked me to resend her the paper work, I did so on June 11, 2009, I haven't received a check as of today, August 5, 2009 nor has anyone bothered to call me back. Am I to assume that Beaver Toyota no longer cares since the sale was made and its time to move to another customer? My wife and I have both bought vehicles at Toyota, before it became Beaver and after as well and I was always very satisfied with the customer service I received, up until now that is. I am very disappointed with Shelly and now Melda, as she is the last person I spoke with on the morning of August 5, 2009. I have also left a message for Matt, General Manager and am yet to get a response from him. He may be out today, I don't know, but if he isn't then shame on all of Linda's staff at Santa Fe Beaver Toyota. I will be sure to tell all of my friends of this experience and ask them to be ware. Jose Ortiz505-660-0249