Used Cars for Sale at Tracy Mazda in Tracy, CA

Moose Maxwell

Jul 25, 2015

What a great experience at Tracy Mazda! We originally contacted 'another' Mazda dealer closer to home, after doing our homework and choosing a Mazda 3 hatchback. We made multiple calls and emails, and never heard back . . . from a car dealer?!?!?!? WHAAAT???!!!Tracy Mazda got the call because Kristie Debenedetti had contacted me about a previously owned vehicle we were looking at, and she was persistant. NOT annoying, but professional, persistant, and easy to work with. I sent her the specifics on what we were looking for, and the next day we owned a car! They went above and beyond, from the finance guys to the detailer, and we would ALWAYS call Kristie first! My wife loves her new car, and now it's my turn . . . Kristie?Great service and support at Tracy Mazda!

L2015

Jul 4, 2015

I just bought my first car with Tracy Mazda and the whole process was five stars. David Reynolds was my sales consultant who was courteous, knowledgeable, and very pleasant to work with. He was so patient when I asked a million questions about the center console. The manager, Frank Yray, also came out to meet me and say hello, and even let me pick out two keychains for my new keys. The transaction was relatively quick for a car buying experience, and I got a great deal. Everyone was so nice and I felt like they were trying to help me get the best deal possible. I would definitely recommend this dealership!

jherrera

Jul 4, 2015

It was my first time purchasing a new car, and the team here made this experience as smooth as it can be! I was looking for a Mazda 3, but the cars that were at the dealer did not have what I was looking for. But that didn't stop them! Kristie D. was awesome! She did such a great job searching for exactly what I was looking for and was able to bring the car to the dealership so that I can see and drive it. She was very patient, always made herself available , and stayed in communication with me throughout the few weeks of car searching. The team was able to provide me with a relaxed and comfortable experience as it was my first time buying a car, I appreciate them very much! Thank you Tracy Mazda!

JJK

Jul 3, 2015

The sales staff was very helpful in providing all the information on rebates, finances and incentives while buying a CX-5. Got a very good price. I highly recommend this dealership. The made a usually stressful experience an easy one. I will be back.

Maclena2

Jun 29, 2015

Came in to purchase a new car after a month of research. With price comparisons from different dealerships in the area, Tracy Mazda was pleasant to work with and met the challenge of discussing all the numbers and breakdown. The team as a whole from Sales to Financing were all pleasant to work with and committed to a successful outcome. I truly appreciated Kristie's time and patience working through all the back and forth discussions, she was fantastic. We also worked with Charles and Frank who made the experience comfortable and relaxed, we will definitely be repeat customers.

Car12345

Jun 29, 2015

Very shady tactics. Suffice it to say that this is one customer who won't be going back, no matter how great a deal is. Will run your credit without asking, will drive your trade without asking. Lowball fair market value for trade. With blank face upsell you on extended warranty and gap insurance as if it's something you're asking for. Waste your time, run out clock tactics.

Litoe

Jun 25, 2015

Well, Im on a market to buy a Miata so I'm cruising around the internet and found the 2015 Mazda grand touring with less 2k miles in it from Tracy Mazda. I did email Brett Allen the GM from Tracy Mazda, I asked him if he will consider my offer to buy the car?I don't want to waste my time and their time either if they won't sale it to me?Long story short, in less than one hour I got a response from them in behalf of Joseph Khan.- sales manager. We discussed about pricing of the car out the door. It was smooth no xxxxxxxx transaction.I checked their review online before I consider buying from them.They have a very high rating from their clientele! Well every positive things they said was true!I went there to pick up the car coz I told to Joseph that I will pay cash. Joseph was very pleasant to me.A little hiccup on wiring the money from my bank but the deal went through.Miss Kristie Debenedetti was super accommodating with me. (She got two well behave and wonderful kids hanging around at the store) She is really reassuring calmed and very composed and very -very helpful.She was very pleasant not pushy unlike some other sales person.I would highly recommend Tracy Mazda for their professionalism and courtesy to their guest.I salute a very good team! Way to go guys!Its only been a few days since I bought my ride from them but I can't stop to write this review because I'm a happy costumer! Please keep up the good work Tracy Mazda!Lito E.

Nikkiwhite

Jun 16, 2015

I recently purchased my second Mazda from Kristie and it was the most easiest process. I originally went back to her because I bought my first car from her and she was able to give me what I wanted and needed, this second time around she was so helpful and made me relax when I was buying a car because I totaled my other one! The Mazda Tracy team really knows how to keep their customers happy!

SANDMAN

Dec 24, 2014

I recently purchased a vehicle and Kristie was my sales consultant. Kristie was very knowledgeable about vehicle and provided customer service. The Finance Manager Charles also went above and beyond in assisting me with the purchase. Thank you Tracy Mazda for a STRESS FREE experience!!!

MG

Aug 20, 2014

Amy did a great job working with me and arranging financing for a used car. She is very down to earth and not high pressure. I would recommend her to someone if they are looking for a great experience.

tas1966

Jul 25, 2014

I recently purchased a new Mazda 3 and my experience there was wonderful. Kristie Debenedetti was fantastic and helpful.. I can't express how happy I am... The whole team was terrific and worked very hard for me to get my car...But the best part was Kristie she was genuinely excited and happy for me. This is the place to go for a new car... Mazda is the best.. No longer a VW or Honda fan..........Zoom Zoom all the way

niner fan

Jun 30, 2014

Great people. My sale rep had to leave for the day before we completed all of the paper work for my used car. She actually stopped back by (with her kids in the car) to make sure everything was ok! I live the fact that the online car was on the lot, at the quoted price! these guys rock!!

Concerned Consumer

Jun 24, 2014

My experience with Tracy Mazda was the worst situation I have ever had with an auto service center in over 40 years of automobile ownership. My vehicle broke down on the freeway and was towed to Tracy Mazda. Tracy Mazda was exceptionally slow in diagnosing the problem(s) and offering any workable solutions to fixing the problem(s). Over a period of nine weeks my vehicle was in and out of their facility, they failed to follow through on ordering parts expeditiously. I had to keep calling and emailing to get them to do anything to move the repairs on my car forward. During this period, they refused to cover the costs of a rental vehicle even though the delays in repairs were entirely their fault. After more than two months in their shop, they still could not get the check engine light to go off even though the car was running fine at this point. So, rather than recommend any other solutions they simply indicated that I needed a new engine. On top of that, their full-circle inspection failed to identify several loose screws in the passenger side front door that was preventing it from closing properly. Then, after indicating they were going to clean the car before returning it to me, it was given back to me in an absolutely filthy condition with the exterior unwashed and the interior full of dust and smudge marks from dirty work clothes. I communicated my displeasure about the way I was being treated in this process to the dealerships general manager and he indicated that it was my fault that the repair process had drug on for more than nine weeks. Blaming the customer for serious lapses in service and follow-through seems to be their way of covering up their own mistakes. The lack of conscientious customer service in my case at Tracy Mazda was truly appalling.

HansfromCarmel

Jun 23, 2014

My experience with Tracy Mazda was the worst situation I have ever had with an auto service center in over 40 years of automobile ownership. My vehicle broke down on the freeway and was towed to Tracy Mazda. Tracy Mazda was exceptionally slow in diagnosing the problem(s) and offering any workable solutions to fixing the problem(s). Over a period of nine weeks my vehicle was in and out of their facility, they failed to follow through on ordering parts expeditiously. I had to keep calling and emailing to get them to do anything to move the repairs on my car forward. During this period, they refused to cover the costs of a rental vehicle even though the delays in repairs were entirely their fault. After more than two months in their shop, they still could not get the check engine light to go off even though the car was running fine at this point. So, rather than recommend any other solutions they simply indicated that I needed a new engine. On top of that, their full-service inspection failed to identify several loose screws in the passenger side front door that was preventing it from closing properly. Then, after indicating they were going to clean the car before returning it to me, it was given back to me in an absolutely filthy condition with the exterior unwashed and the interior full of dust and smudge marks from dirty work clothes. I communicated my displeasure about the way I was being treated in this process to the dealerships general manager and he indicated that it was my fault that the repair process had drug on for more than nine weeks. Blaming the customer for serious lapses in service and follow-through seems to be their way of covering up their own mistakes. The lack of conscientious customer service in my case at Tracy Mazda was truly appalling.

George

Mar 10, 2014

The people were very nice and informative. The price on thee truck I was interested in was a very good price, I just decided it wasn't the truck for me.

Discerning Consumer

Feb 6, 2014

Sent the request for an internet price quote, which should be a fast and easy way to buy a car. I got many e-mails about cars that were not the one I was looking for, and also got several phone calls. I never could get a price out of them. After discussing thoroughly what I wanted with two different people from their internet sales department, they continued to not hear me and just wasted my time. I got fast price quotes from two other dealers, and two additional dealers gave me price quotes after a bit of effort, but none took as much of my time as Tracy Mazda, and even after discussing the matter with their sales reps and getting assurances that they would send me a price quote, I still did not get one. I did get at least 4 e-mails that said "click here for your vehicles e-Brochure and e-Price quote," but none were for the vehicle I had asked about, so just more time wasted.

HansRams

Sep 13, 2013

just bought a used certified mazda3 from tracy mazda 2 weeks ago. I gave them a reasonable monthly payment and they hit the target. Love the car also. I keep thing of reasons why I need to go and drive. lol Thank you Amy. this was my first car purchase and you made it a very good experience for me. thank you to the entire team too. Buying process was very simple. they asked me how much my monthly would be. they came back with what they found. I okay'd it and signed the papers. and I got the car. very simple.

Looking4aCar

Jul 25, 2013

I wanted to buy a Mazda CX-7 after driving a 2007 Toyota Minivan XLE Limited AWD since 2006. I ended up trading it in at the Carmax Modesto to buy the Maxda CX-7 but had to return the car because the sales rep did not point out that the car had 2 accidents recorded on carfax.com, not to mention that the car had high mileage for a 2011 model. Since I had 5 days to return the car, I started looking for other similar Mazdas on cars.com and found a red and a plum Mazda CX-7 used at Tracy Mazda. I sent an e-mail via cars.com and got an immediate response back from a sales rep. I explained my situation and they invited me in to test drive the two available vehicles. During the same visit, I saw the Mazda CX-5 at the lot and started comparing the pros and cons of a new vs. used car. They gave me two monthly payment options. They worked with me in getting me to the monthly payment level that will not bust my pocket. In looking at the finer details of the sale, I noticed that they did not give me a discount on the MSRP (even though they had earlier July specials up to $3500 discount). I got good financing terms of 0.9% but I would have felt better as a buyer to get a discount off the MSRP. I bought the 7 year/100K warranty, for an additional $2200, which was added to the financing. The sales rep that helped me was getting frustrated with the transaction at first and seemed not too knowledgeable. She later admitted that she was new. Until the manager on shift stepped in. He was convincing and made it sound like he was being customer-focused. I signed the paper work and picked up the car the next day, but I wish I negotiated a better deal on the MSRP.

mzepeda11

Jul 6, 2013

I had been thinking about purchasing a car for a while. Heather contacted me a couple of weeks ago. She said that they had a great selection of Mazda6. On Wednesday she contacted me again and ask if I was still interested in the Mazda 6. Then I said yes but I was still undecided between the Mazda 6 and the Nissan Sentra. Then she told me that they had a Nissan Sentra in there lot and they had it on sale. I schedule for a test drive for the following day which was yesterday. I got there and she was waiting for me already. We went for a test drive and I feel in love with it. I didn't need to go on a test drive on the Mazda 6. The whole team were very helpful. They all made my first time purchase a great experience. I really recommend this dealership. They even took my Mazda MPV for a down payment. Thank you Heather and team for all your help.

krking68

Mar 28, 2013

I recently purchased a 2007 Jeep Wrangler from Tracy Mazda, as we drove all the way down from Sacramento, Our sales person Michael was fabulous, he was great to talk to, very pleasant, very helpful, the dealership bent over backwards to get me into this car, at my terms. I was very impressed and have never had a car buying experience that pleasant. Would definitely go back.

debangora

Mar 7, 2013

I was frustrated with the local Mazda dealer in Santa Rosa. I told them exactly what I wanted in a Mazda CX5 and that I was ready to do business. A week went by and I didn't hear anything. I felt like the staff at the Santa Rosa dealership did not take me seriously. So I went on the Mazda website and checked the inventory for 150 miles for the car I wanted. I found the exact car that I wanted in Tracy, 124 miles away. I called them and spoke to Alex Rivera and made an appointment to see the car the next day. Alex was prepared for my visit and had the car I was interested in cleaned and detailed. It was sitting out front awaiting my arrival. I feel that, although I am a middle-aged woman on my own, Alex took me seriously. He treated me with respect and I felt he was fair in our financial dealings. He was a pleasure to work with. After I bought the car, Alex spent time with me setting up my phone to the bluetooth option and going over other features of the car. I am very pleased with my new CX5 and with my car-buying experience at Tracy Mazda. I definitely recommend Alex Rivera as the salesman to see for a new car.

ingraffvj

Feb 24, 2013

We had a great experience at Tracy Mazda. Sales group was very friendly and the negotiations were not high pressure but pleasant and workable. I would recommend this dealership to my friends and family.

RockStarNinja

Jan 13, 2013

Every one at the dealer ship was SO helpful! They did a great job in getting me into my new car, there were some issues with my per-approved loan and the General Manager went beyond what he had to to make sure I got the car I wanted. A big thank you to Michael and everyone at the dealership. I will definitely be recommending them to anyone who needs a new car. - Melissa

nvangroningen

Sep 24, 2012

As a first-time car buyer, Tracy Mazda was incredibly helpful and I was very impressed with their business. I was excited to work with the salesmen and they provided all the information I needed in order to make a decision on which car to buy.

Kelseemae3

Aug 23, 2012

I really enjoyed my overall experience at Tracy Mazda. When we came in it was 30 minutes before closing and they were short handed not only was Alex the receptionist but also the key board guy n just about everything else. He was so helpful even for being so short handed. I came back the following day to purchase my car and Alex helped me setup everything with the blue tooth n my phone in my car. Made it all a breeze! I couldn't be happier! Thank you again. I will Definately be referring my friends and family to them !

chelsiep

Aug 12, 2012

I bought a brand new 2013 Mazda6 last Thursday night from Tracy Mazda. It had been a long time since I have purchased a new car. I was so amazed at how nice everyone was to me and how easy the process was. The Sales manager Brian was so helpful in putting me into the right loan and making the experience painless. The paperwork was easy and the finace manager Charles was friendly and explained everything on the paper work so I knew exactly what I was getting. Alex my salesman explained all the details of the car and was very nice making sure I understood all the gadgets on the new car. I drove out of there feeling like I had made friends as they waved me goodbye. I was even more surprised the next morning when arriving to work to find a message from Alex making sure everything was ok and I didn't have any questions and if I did to please call him. I would definately recommend everyone who is looking to by a car to buy at Tracy Mazda.

Ghoelix

Aug 11, 2012

Bought a 2007 Honda Element from Tracy Mazda, first car I ever bought from a dealership and the entire experience was great. Jeff Cannon was my sales consultant and the main guy who helped me through the whole process. Always patient, never pushy, did not mind me testing out every part of the car. He helped me get the car I wanted rather than suggest something else. Brian Hague and Charles Lunsford helped me with financing and were able to work with my credit union. These guys answered all my questions and kept me informed the whole time I was there. There's a reason they get so many positive reviews at different websites. I recommend them.

kkp759

Aug 5, 2012

To be brief, my fiance and I drove to Tracy to check out a Ford, Toyota and Mazda dealership for a new car purchase. After test driving 2 cars, examining prices and customer service, he and I are very PLEASED with the professional, no pressure, friendly and funny service Alphonso G. provided us. I'm from the Midwest and I dislike sales people who come running and shadow your every move. Alphonso completely worked with us, and quite frankly, I thought I was on another planet...I was pleasantly shocked. We also looked at the i Grand Touring model with Chris. He's was also friendly and knowledgeable about the car. I preferred the 2012 Mazda 3 i Touring because I didn't want the moonroof and leather seats. Alphonso accompanied us on a rural road test drive. The car made me smile as wide as the grill! I know it's a sales person's "job" to make the dealership money while making a living. Sales can be a difficult job with a less than stellar attitude. I don't know the training that Tracy Mazda provides their employees, but through dealerrater.com reviews and personal experience, it's the truth that Tracy Mazda is a top rated Central Valley rated dealer! We are still deciding on a few things regarding the future car purchase, as we weeded out 4 other dealers. Keep up the great job Alphonso and we'll possibly see the team at the end of the month! -KP (San Joaquin County)

layala23

Jun 25, 2012

Love Tracy Mazda. This was my first purchase there. My boyfriend has previously purchased two other cars from Tracy Mazda, with nothing but great things to say about them and Alphonso especially. Brian does some great work as well. Had an incredibly pleasant experience and will definitely be going back in the future. Couldn't enjoy buying a car more. :)

murtletheturtle

Jun 24, 2012

Our experience with Alfonso at Tracy mazda was a good one.Alfonso and the other staff at Tracy Mazda was very helpful and informative.We traded in our 2007 Mazda6 for a 2013 Mazda6 and i feel we got a good deal.We love the car and would not hesitate to do business with them again.I would recommend them to anyone.Thanks again Tracy Mazda!

DeltaWind

Jun 21, 2012

I was looking for a reliable, dependable sports car. At the time I looked at the Honda S2000, Pontiac Solstice, Saturn Sky, and Nissan's Z370. This dealership allowed me to drive a Mazda MX-5 Miata. It was a great car and the salesmen were very helpful. I purchased the MX-5 and continue to bring the car to Tracy Mazda for oil changes and repair. Their service has been exceptional and their prices very reasonable. I have found no fault with this dealer.

Kandy Aldana

May 8, 2012

I rated Tracy Mazda 5 out of 5 because they have excellent customer service. They were patient and friendly. They answered all of my questions and I did not feel any pressure to buy at all. They worked with me and what I told them I wanted, including my budget and the monthly payment I would accept. They didn't try to talk me into anything that I did not want.

hesse

May 2, 2012

I went into this dealership looking to trade in my 2010 Mazda MX5 for a car that did a little better on gas due to a 2 hour commute I was having. I told Kendall what I was looking for and she had one in stock and explained in detail all the great features. Kendall knew this car well and when we went on a test drive took me on back roads as to show me the great handling on curves. I knew when I got back to the dealership this was a done deal. This dealership works as a team as they all help one another in making sure they can answer all your questions along with educating you in more detail on the cars features. When it is time to trade again I will go back as I love the Mazda

bellviewph

Apr 21, 2012

We just purchased a Certified Pre-Owned 2009 Mazda 6 from Tracy Mazda yesterday. We came all the way from Chico for this car, and we couldn't be happier. As for Tracy Mazda's sales team: Alfonso is fantastic! He put no pressure on us, and he bent over backwards to show us other options we were considering. I came in with pre-arranged financing, but the finance manager (Charles, I believe) at Tracy Mazda was able to get us an incredible interest rate. I also had my two kids (4 and 6) there for probably 3 hours, and they were able to play in the playroom and with video games. I highly recommend Tracy Mazda.

sadiewaldvogel

Feb 8, 2012

My husband and I had an awesome experience buying out first car with Tracy Mazda. We were both nervous going into a big dealership because we had heard how aggressive salesmen can be, but we were pleasantly surprised at the respect and care we received. Carl and the guys really made it happen for us. We are very appreciative of the work they put in towards getting us the right car with the right payment. We will definitely recommend that our friends and family go there to buy their next car.

Spareemail0

Feb 2, 2012

I am completely satisfied with every aspect of my dealings with Tracy Mazda. Chris Noble and Chrystal went above and beyond in order to make sure my vehicle was fixed to my complete satisfaction with little trouble to me. My wife and I can not be more happier with the service we encountered with the Tracy Mazda crew. They made a very difficult situation much easier for us.A very satisfied customer from Stockton.

LimoRacer

Dec 3, 2011

I say "OK" experience because I don't believe it should have taken nearly 4hrs to buy a car. Cash deal with trade-in that had been evaluated a week earlier. Also, called hours ahead of time that we were coming to finalize the deal. Seriously...the deal was good one but DOING the deal could have been much better. Nice enough people there but disorganized.

beckyborup

Nov 30, 2011

I have never bought from a dealer before - I've had bad experiences in the past when I tried. I found everyone to be friendly and open. My husband and I worked with Alex. He was not pushy, and I really appreciate that. When I asked him for an out the door price - he quickly gave it to me (I've not been able to get that from some dealers).

brokims

Oct 4, 2011

Alfonso was GREAT. We don't like strong pressure sales and Alfonso was very laid back and accommodating to our shopping style. Besides the car we bought, we test drove a used Nissan from the lot to compare (style, pricing, ride, etc.). In the long run, we felt it was better for us to get the new vehicle, with the 0% interest rate and no miles on the car instead of the used vehicle.We were tended to comfortably (provided beverages)and lots of friendly chatter with Alfonso (and Joe) during our wait.Aside from the long wait for financing to free up, our day was very pleasurable. The only thing that could make car buying MOREpleasurable would be to shorten how long it takes to work out the finances and do all the paperwork.Since we had previously purchased a (used) Mazda from Tracy Mazda, and had it serviced there (along with another Mazda bought from a private party), we were very familiar with Tracy Mazda sales and service. Our preference was to not have to travel to the Bay Area to get a car we were happy with, and to keep the tax dollars in Tracy if possible. ALFONSO and Tracy Mazda made that possible for us. Thank You.

koslexi

Sep 26, 2011

All of the employees were incredibly helpful and friendly. I enjoy my new car! Plus, the employees weren't jumping at you when you first arrived at the dealer. They gave you space and of you needed help, they were there.

deniseepoo

Sep 16, 2011

Great Price, great SErvice. Alfonso and Christopher were outstanding. Love my zoom zoom CX9! When my husband was shopping for a car they let him drive home to show me.

Gunnersfan22

Sep 12, 2011

I've never bought a car from a dealership before so I had some jitters when I arrived at Tracy Mazda. However, because this dealer makes the process run so smoothly, I would actually look forward to buying from them in the future. Chris was my salesman and didn't fit the prototype of the obnoxious guy trying to sell you a car. I never felt any pressure and I'd like to thank John from finance as well. I also should point out I drove all the way from San Jose because of the listed price of the Mazda 3 I purchased. It was a trip worth taking and I highly recommend this dealer.

pschorr

Sep 6, 2011

fantastic. A+ service from Alfonso. Would recommend him to friends. came in looking for a new car and came out very happy with the deal we got.

patriciaweatherspoon

Sep 5, 2011

I want you to know that Tracy Mazda Sales and Financing is the best experience that no words can describe. You have to go through it to understand it. It is just like trying to describe your wonderful Hawaii vacation trip to someone to give them an idea of what you experienced. You just can not do it. The person you tell would have to be there to appreciate it. Well, I am from Sacramento and I have been to Tracy Mazda and purchased a 2011 Mazda 3 on April 30, 2011, and it was an excellent experience. I also just purchased a 2012 Nissan Versa on September 3, 2011 at one of the four Nissan Dealerships in the Sacramento area for my daughter. I could not get her to get a Mazda so that I could go to Tracy again.I was totally disappointed with that particular Nissan Dealership. I would not buy another car from them again. So as to not totally trash Nissan, I prefer to describe the experience I had with Tracy Mazda. In comparison, I felt extremely comfortable with all of the Tracy Mazda staff. None of them made me fell uneasy; they were up-front with me on everything. I felt a since of trust, which is unspeakable and unusual for me. Both car purchases (Mazda and Nissan)were for the right price and there was no pressure to buy. I just fell that more Dealerships need to be mindful of how important it is to be up-front and gain the buyer's trust so that they can have a wonderful experience. Tracy Mazda is Number 1 - the best Dealership.

jheintz

Sep 4, 2011

It was a very friendly way to buy our next car. Alex was more than professional, had no problem with coming to an agreed price. As they say, this was a Win - Windeal. Brian was also very helpful. Jim & Marsha Heintz p.s. this was our 7 car/pickup since 1996.

raylaren

Sep 4, 2011

My search for a car started in Modesto. As founded as my initial thoughts about the ease of finding a car were, I soon realized the main hurdle wouldn't be finding a car but finding the customer service that warranted my business. After multiple failed attempts around the area I was feeling quite frustrated. Not ready to give up, my father and I went searching online, within minutes I'd found the car I wanted!!!! We emailed Tracy Mazda and promptly recieved the information we had inquired about. I personally spoke with Alfonso that day,he was very knowledgable on the Mazda3 I inquired about. The next day we set out for tracy in hopes i would get the car i had been drooling over. Alfonso was there to greet us as we pulled in and was ready to talk cars. He showed me the Silver Mazda3 I had initially requested the information on as well as a couple of others keeping in mind my wantes and most importantly what I could afford. With he and my fathers help I was able to decide on a marvelous perviously loved Mazda3 5door.!!!!!!

Daniel12

Aug 31, 2011

Christopher made shopping for a car hassle free. We went to other dealerships before going into Tracy Mazda and was surprised at the difference. At Tracy Mazda we did not feel pushed into seeing anything we didn't want to see. There was also breathing room, unlike the other places whose salesmen were right in your face the whole time. We were worried about the buying process but the people at Tracy Mazda made it easy and pain free. I would recommend buying a car here.

killertypo

Aug 30, 2011

A great experience, Chris was knowledgeable on all of the cars and did a great job getting me to the car I wanted to see. I was especially appreciative of his willingness to work with me being a new buyer. I know it required some extra time on his part - but it was well worth it. I got the car of my dreams and a dealership I know I can trust. I know where and from whom I will be buying my next car! Also, to give credit where due, John from Financing got me a GREAT DEAL! A+ service.

kniles

Aug 30, 2011

Alfonso gave us over the top customer service, I would definitely recommend this dealership and especially Alfonso to all my friends!! He went out of his way and made our experience so much more enjoyable, then previous experiences we have had at other dealerships!!!

sgtmajorbud

Aug 28, 2011

A very good value with great customer service. I've checked out other companies and offers, Tracy Mazda had the BEST.I'm very happy with their product and theircustomer service is outstanding.Way to go

Lhennig07

Aug 21, 2011

I came to this dealer after going to others and was unable to make a good deal. Alfonso did a good job making a reasonable deal on the car. He was extremely helpful throughou the whole process,and got us in and out of the dealership as quickly as possible. The two hour drive was well worth it to buy a car from this dealership.

RaptorAce17

Aug 20, 2011

This was my first car purchase and Alfonso was extremely friendly and helpful. Right off the bat i got a great price! They didnt have the color i wanted at this dealership so they sent for the exact car i wanted in the exact color i wanted and it was there by the next day. Alfonso and John both stayed past hours since my father and I had a hour and a half drive. And John helped set us up with a great deal on an extended warranty. Overall this was a great experience for me being a first time buyer and i would recommend the Tracy dealership and more specifically Alfonso and John to anyone looking to get friendly service and a great deal on a new (or even used) car!

fwilliams2

Aug 18, 2011

this transaction was the least pressured car purchase my husband & I have made, Brian seemed more of a friend than a "finance manager" deffinatly would recommend this dealership.

110815200332

Aug 15, 2011

Alfonso Guitron was exceptionally knowledgable in assisting us with our Mazda purchase. We received great product for the money, would recommend you visit this dealership.

jmcruzz

Aug 14, 2011

This was my first time coming to a dealership/buying a car. Alfonso came right out and asked us if we needed help and what kind of car we were looking for. We talked with him a little bit, he had informed us that they do a lifetime warrenty on the engine and that no other mazda dealership does that. We took that into consideration and still wanted to shop around. So we went to the Dublin Mazda dealership. We were not too happy with there customer service so we came back to the Tracy dealership ready to buy. Alfonso made myself, my fiance and my newborn baby feel very comfortable. He worked out a great deal for us. When it was time to leave Chris walked us out to the car and showed us the ins-n-outs of it all. He even opened my door for me and congratulated me on my new car. So now i have my brand new 2011 Mazda3 and had a very good experience there. The whole team was great!! Thanks guys-Jessica Cruz

riann

Aug 12, 2011

Excellent service, very Chris and Alfanso were very helpful with us understanding and purchasing a car. The only downside of our trip was that we found out that our car does not come with a spare set of keys. ):

djddp

Aug 11, 2011

Alfonso and the whole sales staff was great(john and alex too)were polite and customer service friendly. Felt no pressure to buy while looking at vehicles..

gema.mendoza_vega

Aug 8, 2011

Patience for Alex who has been offering to sell me a car for some time and patience for my son Alex who has been waiting to get a car finally paid OFF! Alex got a sale and Alex got a car :-)It was a pleasure to work with Alex R and the team at Tracy Mazda.

lefty2024

Aug 8, 2011

This was my first time buying a car and Alfonzo and Alex really took care of me and made sure everything was ok. I walked in 5 minutes before the dealership was closing and we were all there 2 hours after the closing finishing the paperwork. They were really great!

mmendoza1965

Aug 5, 2011

Fast and efficient service. Great selection and very good prices..very very friendly staff. We did not felt pressued..a wonderful experience..Definitely will recommend to friends and family.

bcashby

Jul 31, 2011

I am very impressed with Tracy Mazda. I came to the dealership with some fears because of the car salesman stereotype (high pressure sales) and I have never owned or driven a Mazda. Joe Louie was very friendly and made the process of buying the car an easy one, due to his low pressure, helpful attitude. After Joe assisted me with test driving the Mazda 3 and the Mazda Speed3, Joe answered all of my many questions about the vehicles. When I decided on the Mazda 3, I still wanted to drive it again to make sure. Joe gave me all the time I needed to drive the car and take it all in. I feel good that I got a fair price for the car and the warranty thanks to Joe (I want a dealership I buy from to stay in business). After deciding to buy the car, I was introduced to Alfonso Guiton. Alfonso assisted me with completing the credit information and presenting the information from the car manual and warranties. Due to the service department being closed, Alfonso was only able to direct me to the service department and offered to assist me if/when I would need to service the car. Alfonso made sure the car was cleaned well and helped me go over the car to look for any dings, scratches, etc. Lastly, John (finance guy) was very helpful and nice to work with. Again, he did not pressure me and helped me get all of the necessary paperwork completed quickly. This experience is one that will bring me back in a few years when I need to buy a car again. Thank you!

dianecolli

Jul 25, 2011

We actually purchased two cars (1 new and 1 used) from Alfonso within days of each other and he made it a very easy and smooth process. I dislike the whole vehicle purchase process, but the Tracy Mazda staff made it very pleasureable.

krdidio

Jul 25, 2011

I first contacted Joe a couple of months ago by email, in regards to the vehicle I purchased, while I was overseas. He was courteous and professional in his emails and kept me advised of the vehicles status. When I arrived back in California, I came out to view the vehicle. Joe was with another customer, so Alfonso took my wife and me on test drives of two vehicles. He was able to accurately describe the features of both vehicles and answered any questions we had. At no time did I feel either Joe or Alfonso were trying to push any one vehicle on us. They were both very polite and let my wife and I come to our own decision about purchasing the vehicle. All in all this was a very stress free vehicle purchase.

cboudreau

Jul 25, 2011

the reason i give mazda all 5's is because my experience there was excellent. my sales man was very nice, and worked really well with us and we had no problems at all with alfonzo. it was very fast and easy, and i would defiantly recommend his service to any of my friends and family

cpaulgeorge

Jul 13, 2011

I went to the dealership with what I thought was a reasonable offer ( I did my homework). They spent about half an hour reviewing my car and offer and came back and agreed my offer was reasonable. We came to an agreement in 5 minutes and I bought the car. No high pressure sales. Very friendly but not pushy. I felt that they really wanted to give me the best deal. I have purchased about 25 cars over the last 20 years and I would rank them in the top for ease of transaction and friendliness. This is my first Mazda and I suspect not my last. Please call me if you have any questions. Thanks. C. Paul George, D.D.S.

cinnyjo

Jul 11, 2011

The sales person was very nice, no pressure. The process did not take very long. We had carefully researched the vehicle over the internet. The finance person was very knowledgeable and very nice too. Most importantly, I love my car.

rdaaguirre

Jul 9, 2011

We brought our Mazda 5 in for service and also were looking to buy a Mazda 3. Mark was very helpful with service and since it was too early for sales, pointed us in the right direction to check out new/used cars too. Alfonso did a great no-pressure job with the sale. We got a nicer car than expected and we love it. Everyone at the dealership was friendly and helpful.

sleandres

Jul 3, 2011

I began working with Alex through the internet sales department. He was quick to respond, and helped me work out a great price on the vehicle I was looking for. He also provided me with some additional pricing options for similar vehicles.Upon arriving at the dealership, with my wife and two year old, Alex simply turned the keys to 3 different vehicles and gave us our space. He was a pleasure to work with and his no pressure sales method has certainly earned my stamp of approval.The next time I am in the market for a new or CPO Mazda, Alex will be the first perso I call!

Daisyflame83

Jun 29, 2011

We went with the expectation of not getting approved. Alex helped us find a vehicle that fit our needs and exceeded our expectations. Everyone from Alex to the finance guy was very helpful and stayed late just to help us. Very happy with my Mazda!!! Zoom Zoom!

King family

Jun 28, 2011

Our experience was great from the initial phone calls made to Frank, the manager. He was very helpful and answered all the questions we had without any pressure. When we went to test drive the vehicle we met Frank and were helped by Alfonso. He was very informative and helful, not high pressure at all. Chris assisted in helping us to drive a few different vehicles so we could make our decision. We were very satisfied with our experience at Tracy Mazda and will definately recommend the dealership.

MazdaRacing

Jun 28, 2011

The customer service was outstanding and I really appreciate the "no pressure" sales approach. They allowed me to really think about my purchase and make a decision without peeking over my shoulder. They also gave me a price that I just couldn't refuse. I'll definitely go back there again to buy my next Mazda and for all my maintenance services on my new car! ;)

chantillylace

Jun 27, 2011

We came because my husband drove his buddy down to pick up his new car and got to talking with the guys about the car and felt very comfortable and impressed with their customer service, knowledge and attitudes. we had been looking at cars in teh same size/class and were more impressed with what you got for your money with the Mazda, than the Nissan Versa and Hyundai accent and chevy aveo. And I LOVE the green color!

JamesSanders

Jun 24, 2011

Thank You! for all your help with trading in our 2008 PT cruiser. We love the 2010 HHR, it runs nice! We feel safe now! I would like to thank the owner Taz for working with us on this trade in. I will recommend a couple of people I know to your dealership currently shopping for new cars. All of your staff was very friendly and gave a great service.God Bless The Sanders Family (James Sanders)

rlinnebur

Jun 19, 2011

This is my 2nd Mazda from Tracy. They always treat us well - both in Sales and Service. No pressure Sales. Friendly and courteous. The whole experience was enjoyable. Brian, John, Mark and Alfonso were all very professional and helpful with replacing our previous Mazda 3.

oscareo

Jun 14, 2011

I had received an auto loan from a financial institution and Tracy Mazda was one of the approved dealerships. I liked the functionality of the primary Mazda and Tracy Mazda's websites, so I called & made an appointment. Alex did a great job of listening to my needs and showing me different options. The test drive convinced me that I made the right selection. Alex & Alfonso quickly & efficiently handled the large amount of paperwork & data entry (on their part). Alfonso provided me with a great overview of the vehicle documentation (manuals, warranties, roadside assitance, etc.) and explained my maintenance options (including a visit to the service center).John Sutfin (Finance Manager) was able to provide me with a better financing package than I had already obtained, saving me money overall and lowering my monthly payments. He patiently answered my questions and explained the process as we worked through the paperwork.The gentlemen at Tracy Mazda made my vehicle purchase an easy & satisfying experience. I am very pleased with my new Mazda 3. I highly recommend them and will return for any future vehicle needs.

steelestitching

Jun 9, 2011

Alfonso was great. He was very easy to work with any new his inventory. He also pulled the car to the front and had it ready for us to test drive.

yock

May 21, 2011

Mark Gillem and his staff provided wonderful service. We dropped in with no appointment and on a tight schedule on the way to the airport after an animal had run into our rental CX-9 and knocked off the rim over the rear wheel well, breaking the fastening clips and bending the piece itself. Mark gave us immediate attention, worked with his personnel to find alternative clips to resecure the piece, and completed the job very efficiently. He and his staff were pleasant and friendly. Our service experience at Tracy Mazda couldn't have been better -- responsive, effective, and enjoyable.

frodoshak

May 17, 2011

My wife and I worked with Matt on purchase and financing of a CPO 2011 Mazda3. Matt was very friendly, he really knew the car, and was very flexible in putting together a deal that would work for us. Matt provided several financing options and worked with us on sales price. He also definitely had more technical knowledge of the car he was selling than salespeople we dealt with at other dealers. I highly recommend Matt.

ryzin89

May 16, 2011

The service by the dealership sales consultant and finance manager was friendly and to the point. Since we knew what we were looking for, we were able to inspect, test-drive, and purchase the car quite quickly. When we asked to have them buff out and touch-up some minor issues with the rental car, they were quick to be of assistance and did an excellent job! I would highly recommend coming here for your next car! 4 stars.

Ventigurl

May 9, 2011

We chose Tracy Mazda because my husband did the research & because they were voted best in California. Alfonso Guitron was our salesperson & from the very beginning, he was friendly, knowlegeable & did everything he could to help us get the best deal possible. Between both Alfonso & John in the finance dept, they did everything they could to work with us in obtaining the vehicle that we wanted. Not only did John help us as much as he could with the financial aspects, but when he saw our two sons, he made it a point to find them a football to toss around while we waited & both Alfonso & John asked all four of us if we wanted anything to drink. This dealership has outstanding customer service; they did not dissapoint. I have already recommended Tracy Mazda to two friends & one family member. They were all interested enough in our story to have asked for Alfonso's name & contact number. :-)

kwollen

May 9, 2011

Matt had an excellent knowledge of the cars on the lot and took the time to do comparisons related to price points. He was very informative and honest all the way through the negotiations and took personal responsibility once the deal was made to make sure it was delivered to my expectations. John in Finance went the extra mile to help with a better interest rate and to make the deal more appealing.

mfez0123

May 7, 2011

I spoke to Alfonso from day one and he gave me a quote for my car. I told him I was driving from quite a distance and was looking the dealership who can give me the best quote. He cautioned me about other dealership's attempts to get you to the place by telling you they have the car you are looking for, only to tell you they don't have it and try to get you to commit to another color or other options when you actually come in. I'm not 100% this is what happened to me with another dealership I spoke to but it seemed like it was. I was specific with all options, down to color of what I wanted and Alfonso was able to tell me there was ONE available and not from where I was told they had it in stock. He then got it locked in, so it wouldn't sold. Finally, I told them about another quote I received for a different color and they worked with me and got close to matching it. They worked hard were able to qualify me for the 0% for 5yrs and I walked out a very happy camper. I had a great first time buyer experience coming to Tracy and dealing with Alfonso and would recommend this dealer to anyone.

nparis18

May 6, 2011

Matt was extremely helpful.. He came in on his day off so that we could get all the paperwork started. They did everything they could to ensure that I was happy wih the outcome. The staff was extremely friendly and helpful.Overall the whole team was great!!

llidiais

May 2, 2011

The staff at the Tracy Mazda was exceptional friendly and knowledgeable about their product. They were not pushy and were very helpful during the financial aspect of the deal. They were very accommodating to our needs. They called us back when they said they would; which is very important to us as our time as valuable as theirs.

patriciaweatherspoon

May 1, 2011

This was the best auto purchase experience I have ever had at a dealership. It was my first internet experience. There was no hassle. The manager was very professional and quick to respond to my questions. I was impressed with the video he emailed me of the interior and exterior of the car. I even emailed the video to my daugther and she was impressed also.I could actually decide the color I wanted, or did not want, because of the video. All from the comfort of my home, no gas wasted going from one dealer to another trying to locate the perfect vehicle. I was able to make an informed decision in 2 days, and I purchased the vehicle in less than a week. The internet is the way to go.

JODY MCTAVISH

Apr 27, 2011

GREAT EXPERIENCE WORKING WITH MATT. I FELT LIKE HE WENT OVER EVERYTHING AND MADE SURE WE UNDERSTOOD THE CAR AND TOLD US TO CALL BACK IF WE HAD ANY OTHER QUESTIONS. MATT MADE ME FEEL WELCOMED AND LIKE I COULD ASK QUESTIONS AND NOT FEEL AS IF I WAS BOTHERING HIM, OR ASKING TOO MANY QUESTIONS. I THOUGHT HE WAS A FRIENDLY HELPFUL SALESMAN

jessbalu

Apr 26, 2011

I really enjoy my experience at Tracy Mazda, i called early saturday morning and spoke with a really nice lady that infomed me that one of the sale rep would be coming in shortly and would give me a call, not even ten mintues later i receieved a call from a very nice gentleman who then looked up to see if the car i was interested in was still there. Alfonso then informed me he would pull up the car and see me soon..... when i got there, i feel in love with the car, plus he was really nice, honest and flexable, we worked numbers and i walked away with a great experience, wonderful car and couldn't be happier... .i would suggest Tracy mazda to everyone... thank you for a great experience and wonderful service :)

alexoscartony

Apr 13, 2011

Alex Rivera offered me excellent customer service. He was very knowledgeable and helpful. My car purchase was a great experience and would definitely recommend it to anyone who wants to have a positive experience when purchasing a car. I had been in contact with Alex for a few months before making my decision and I am happy I decided to come to this dealership! Would definitely recommend to all my friends and family!

mickthemouser

Apr 13, 2011

The people at Tracy Mazada were very friendly and helpful with the purchase of our new car. The warranties on the vehicle was an added selling point also. I would highly recommend this dealership to my family and friends and will come back to this dealership for future purchases.

pambirdi

Apr 13, 2011

Last Saturday I visited 11 different dealers, test drove a dozen of different cars...I had to deal with different type of sales person. Once I got to Mazda I was tired Alfonso came out and introduces himself, answer all our question, very polite and not too pushyworked really hard with my husband to get the best deal..Very patient...Stayed late to sign the paper workthis is our first Mazda and Alfonso made the buying experience greatThank youThe staff at Mazda Tracy was all so helpful, full of smilesThank youPam Birdi

Traciev023

Apr 7, 2011

Matt was really helpful with everything he answered all of are question. It was very good experience even though we had our little son who was getting into everything. Also matt watched our baby so we could focus on signing paperwork and getting home.

ischlep

Apr 6, 2011

Tracy Mazda provided my husband and I with excellent customer service. We were after a particular car and they were the only one out of 3 Mazda dealers that responded in a timely manner. Alex Rivera was our salesman and he was very friendly and attentive to our needs. We returned to the dealer to have a service done on our car and were very pleased with the overall experience!

leavealegcy

Apr 3, 2011

Bill was personable and helpful from the second he approached my family and I in the lot. He didn't play games, got us what we wanted. He did his job, but in a way that wasn't intimidating to us. I appreciated the time he took to make sure I left with much more than just a new car... but also a great experience.

Jim Boghossian

Mar 30, 2011

Went in to buy my daughter a Mazda. I had met Matt and Joe in prior visits. They kept me informed of used car availability, but were never pushy or overbearing. Very courteous and professional. Re-cleaned the car before we left with it. Made a fair price deal for the Mazda 3 Hatchback. Had some bad experiences at other dealerships so this was an easy decision.

sandramh

Mar 28, 2011

Matt was knowledgable and friendly. He took his time to ensure we knew all the features of the car, that recall work was completed and we had everything we needed for our car. Although buying a car is a lengthy process Matt made it a smooth one. Highly recommend Matt!

bberry

Mar 27, 2011

We went into Tracy Mazda looking to trade in our Tahoe. We worked with Alfonso who was very helpful, knowledgeable, and didn't pressure us like other dealerships. He was patient with us in determining a fair trade-in value for our vehicle and a great price on a Mazda 6. We were very happy with our overall experience at Tray Mazda and would recommend a visit if interested in a new or used vehicle. Thank you Alfonso and John for a pleasant experience.

morc

Mar 27, 2011

Tracy Mazda is a great dealership. Matt and Alfonso were very nice and helpful. I even forgot my cd's in the vehicle I traded in and Matt mailed them to me in Sacramento. He was also very helpful when i called and asked questions on the used vehicle i was interested in. He found the answers and called me back in 7 minutes and that is why I drove from Sacramento to Tracy to buy this vehicle. Thanks Matt! I recommend Tracy Mazda to anybody buying a new or used vehicle.

Crnoble

Mar 27, 2011

Very personable and easy to work with. The sale was one of our easiest! They worked with us to find the perfect car for my wife and got it delivered before we finalized the offer. This was very nice and unexpected. The place is extremely clean and they have great coffee too!

Ron674

Mar 25, 2011

Purchased Mazda3i sport sedan at Tracy Mazda and were very satisfied with the whole negotiation process. The staff were all very friendly, dedicated and corteus most especially Alfonso and John. They worked with tremendous effort in making sure our auto loan was approved despite having much less than average score. They thoroughly explained the whole process and always giving us update about the status of our pre-approval. I would highly recommend this dealer to anyone.. And of course, my family and I truly loved our new Mazda 3i sport sedan. Great commuter car and reasonably priced with lots of outstanding standard features..Great job Mazda!!!

vlvasut

Mar 23, 2011

Very fair price on a low milage Ford F350 Super duty truck. The oil light came on the first time we test drove the truck, so they took it over to the Ford dealership next door and had it checked out - then showed us the paperwork. The salesman was very friendly but didn't "push". This dealership also gives a lifetime engine warranty on most New Mazda vehicles to the original purchaser - I'd certainly consider buying a new Mazda from them also.

Dennis Chretien

Mar 23, 2011

Matt did a great job of answering questions about cars we were interested in and taking us through the purchase process. We HATE buying cars, Matt made it pleasant. He was knowledgeable and helpful.John also was a pleasure to work with.A "positively" unusual experience for us.

jgerbracht

Mar 23, 2011

We were leasing a Mazda CX-9 and wanted to purchase the vehicle. We called every Mazda dealership in the Bay Area and nobody would help us. When we spoke with John Sutfin he agreed to sell us the car and he made the process easy, he was honest and I would recommend John completely. In the future I'm going to drive the extra 20 minutes to have my vehicle serviced at his dealership. You cannot go wrong with Tracy Mazda.

lidaamador

Mar 20, 2011

I was very pleased with the service I received from Alfonso He was very helpful in working with me and making a great deal I couldnt make up my mind on what I wanted and he was extremely patient with me allowing me to make my decision with no pressure from him and as end result I am extremely satisfied with my choice and the deal I received. and most of all the service.

Amyelmer

Mar 20, 2011

The people were wonderful and genuinely cared about helping me get into a car! Matt, my sales consultant was understanding and very patient with all my questions and concerns. and in the end made a well deserved sale. I will recommend Tracy mazda to everyone! Thank you again!

cbreech

Mar 18, 2011

We had a great experience and feel like we got a good deal. We dealt with Alfonso on-line first and told him what vehicle we were interested in. He had the vehicle ready to go for us the next day. We came in, test drove the vehicle and started the paper work. We were in a hurry because my husband had to go back to work. Everyone tried to work as quickly as possible to accommodate us. Thanks!

btuisavalalo

Mar 16, 2011

everyone there at tracy mazda were amazing! but, i do have to single out alex rivera. he went above and beyond what i had expected and hoped for in a dealership. not only did he travel so far to pick my kids and i up, he made the trip very pleasant and put my worries as ease. he was very friendly and i absoultely appreciate his amazing customer service! poor guy was stuck in rush hour traffic to and from tracy just to get us to the dealership! everyone there was great! i would and will definitely recommend tracy mazda to everyone, especially my family!! thank you tracy mazda for making this such a pleasant buying experience!! special thanks to alex rivera!!

ThedarkestSeraph

Mar 16, 2011

I contacted Tracy Mazda yesterday when I noticed that they had a beautiful, gun metal, 2010 Mazda3 S Sport with super low miles and an awesome tech package for WAY under what other dealers that I had been shopping had offered. I was leery about it, not only because Tracy is a L-O-O-O-O-O-O-N-G trip from where I live, but like the old adage states "If it sounds too good to be true, then it probably is". Well I couldn't have been FURTHER from the truth! I was greeted by Alfonso almost immediately when I stepped into the building and I instantaneously thought about the cliche car salesman and held my wallet a bit closer. ;) The process was much more streamlined since I actually went in knowing exactly what I was looking for. Alfonso answered every single question I threw at him and helped make me and my family feel extremely comfortable during the entire process. When we were finally all finished; everything was very thorough, I was another proud owner and sibling of the Zoom Zoom family. Not only did Alfonso pair my Bluetooth and show me how all of the stuff worked, he even FILLED MY TANK! What is it now a days, like $32 a gallon?!?! I would definitely do business with Tracy Mazda and Alfonso again! Thank you guys!

nelphaba

Mar 14, 2011

My fiance bought his Mazda 3 from Tracy Mazda a little over a year ago. He's had nothing but great things to say about the sales people (he worked with Nilo), the experience of buying from Tracy Mazda and the car itself. When it came time to buy my car, Tracy Mazda was definitely at the top of the list. Knowing I would probably go with a Mazda in the end, I wanted to do some shopping around at other dealerships first. While the other sales people were polite enough, I felt like they were treating me like a naive child (even though I'm a 30 year old woman) and directed the nuts and bolts of the deal at my fiance. They also seemed to give us the run around on the pricing and weren't up front about exactly how they were running the numbers. Those other dealerships were frustrating and exhausting.Tracy Mazda was different from the moment we walked on the lot. Brian greeted us, asked a couple basic questions and pointed us in the right direction. He stood back and allowed us to walk the lot and view the cars without any pressure. When we had questions Brian was extremely helpful, patient and polite, again without being pushy in the slightest. After a test drive Brian introduced us to Alfonso and we asked for a quote.Whereas other dealerships took at least 2 hours to discuss price and terms, Brian and Alfonso had numbers for me in about ten minutes. No nonsense, extremely straightforward and forthcoming. The quote I was given showed all fees, taxes, how the payment would work out and the bottom line price of the car. All I had seen at the other places were hastily written numbers for monthly payment and length of the loan.When we decided to leave to go home and think things through, there was absolutely no pressure from Alfonso or Brian. Where other dealerships would delay our departure, give us gruff or guilt trips, Tracy Mazda was happy to give us the information we needed and let us go home to make the decision on our own. I called Alfonso the next day, asked if he still had the car I wanted and told him I'd be there in two hours to get it. When we arrived we were again treated with patience and respect through the entire transaction. Alfonso was amazing! Even though he was simultaneously assisting another buyer, I never felt neglected and when he was working with me I had his undivided attention. At the other dealership I had a sales person who was helping two customers at the same time as well, but kept making a big production out of how hard he was working and how crazed his day was. Alfonso kept everything relaxed and enjoyable. John ran the financing for us and was extremely helpful as well. Overall the process was friendly, easy and relaxed. I would highly recommend checking them out.

blanca lampitoc

Mar 8, 2011

Mazda Tracy dealership is a nice place to check out new and used cars. The place is clean and the people are so freindly and knowledgeable of their of their cars. Alfonso Guitron is so far the best car salesman that I ever dealed with, my new CX-7 is the third car that I got I in my life and this is the only time that I didn't have any pressure from the car salesman and he is very helpfull. I will surely recommend Mazda Tracy to other people.

DMADDOX

Mar 6, 2011

MATT Araujo was a excellent salesman we really enjoyed doing business with him we will highly recommend him & tracy mazda to anyone. himself & co workers frank,bill & john went above & beyond to provide us with excellent service for the purchase of our mazda3 thank you so much.THE MADDOX'S FAMILY.

tracymazda

Mar 4, 2011

No pressure and very freindly and accommodating. Couldn't have asked for a better car-buying experience. Matt Araujo did a great job and I was very relaxed and satisfied with him. I was given financing information ahead of time so I had time to figure the numbers and make myself comfortable with the payment, etc. The fleet guy, I think that was his title and I don't remember his name was instrumental in me purchasing the cx-9. All employees involved were friendly and helpful.~ThanksTracy Sawyer

amberbalance

Feb 28, 2011

Matt was very friendly and knowledgable on the vehicles. The dealership in whole was very easy to work with. They were willing to make a deal, and they filled up my car with gas when I left. It was worth the 3 hour round trip drive. I would highly recommend this dealership and especially Matt. He has really pretty eyes too....

zoomzoom222

Feb 26, 2011

Our salesman Joe was very knowledgeable and friendly. He answered all our questions. Joe went above and beyond by pairing and setting up my phone to the vehicle's bluetooth and added some contacts to the phonebook. The atmosphere of the showroom/sales floor was very modern and comfortable. They cleaned my new "used" CX-9 while we waited for financing.

ES_MKVIII

Feb 24, 2011

First off I'd like to say thanks for the great experience Alfonso! This guy was pretty cool and very professional. When I got to the parking lot I was greeted and asked me if I was looking for anything in particular, sure enough I told him I was looking for a 2011 mazda3, he pointed at the several mazda3 they had and asked me which color I wanted. I told him the car I wanted to test drive and gave me the key. When I was making a deal with him and Joe they were very cool and didn't give me any BS. These guys are great! I would recommend anyone to visit this dealership first if they're looking for a mazda. BTW thanks for helping me set up the bluetooth on my car Alfonso! I'm gonna enjoy driving my very first new car!

CHIVANATOR

Feb 22, 2011

WOW!!!!! To bad they don't have a Hell yeah option for the Dealer Recommendation. First off I have to say how amazing this staff is to work with their customers. I was online on Friday night and came across a truck I could not find nowhere near where I live. It happens to be over 2 hours away and First thing Saturday Morning Alfonso contacts me and asks about my interests. I advised him how I really liked the truck but I needed to see the interior better. Sure enough Alfonso goes the extra mile and send me an emailed video of the interior. Great Job Alfonso. So the next step was to advise that my credit was very poor and wanted to get pre=approved before I went to the dealership. He advised me to fill in the application online and would start from there. I was back and fort with them until they where able to come up with a bank and John in Finance pulled through and got a perfect loan. I am so happy with the #'s that I drove and they waited 1.5hrs after they dealer closed to wait for me to come in from out of town. After a 2+ hr drive I checked out the truck and it was exactly what I expected and was out of the dealership and home by midnight. If I owned a dealership I would steal Alfonso to go work with me. Thank you so much for the excellent experience Alfonso, I truly recommend to make the drive to Tracy Mazda.

michelle28_g

Feb 21, 2011

I walked onto the lot and I did not intend on purchasing a vehicle that night. Alfonso greeted my husband and I and asked if we needed any help. I was looking for an Mazda3 with the older body style and he told me he had one right away. He asked if I wanted to take a test drive and I took him up on the offer. He made us both feel very comfortable and was not pushy, which I respect. It was late Saturday night and I told him that I would come back the next day because I wanted to be able to see it in the light. He suggeted that it be placed under the bright lights that were at the dealership. At that point we went inside to talk to him. He was straight forward and did not give us any bs. He was very patient and we were at the dealership until 10:00 PM. He was extremely helfpful and professional. I would recommend anyone that is looking for a vehicle to ask for Alfonso. Thanks for helping us and I love my car!Best Regards,Michelle Grgurevic

LindseyBertelsen

Feb 21, 2011

For well over a year now i have been looking to purchase a vehical, after encountering many unprofessional salesman and having trouble getting financed dealership after dealership i decided to try Tracy Mazda. The dealership made my search so easy, instead of forcing me to come in right away and take a look at what they had they worked well with me over the phone and the internet. While my credit is not the best and i quickly realized the first car i had come to them for was just not going to work with my budget, Alfonso and a few others did research for me and ended up being able to pull the same vehicle from a sister dealership that was more in my price range in order to satisfy my needs. I think they went above and beyond what any dealership has for me in the past. I felt comfotable in knowing that my needs were important to them. As a single mother with a full time job it's always nice to be able to handle things quickly and over the phone, the fact that Alfonso put so much effort into getting me into a vehicle without disturbing my schedual meant alot. I am very pleased with the dealership.

dmpierce

Feb 20, 2011

I was looking for a pretty specific car, the CX9, with specific features. Bill listened to what I was looking for and brought me the cars that met my requirements. He worked with the John in Finance and looked for all available rebates and financing offers. In the end, I was extremely happy with the car, the price, and the financing and decided to make the purchase. Thanks for making the process relatively pain-free.

dabrown6627

Feb 15, 2011

The customer service here was the best out of any dealership I visited. Matt was very helpful, knowledgeable, and most of all friendly. The service I got while buying my first car at Tracy Mazda was so excellent that I will reccomend them to everyone I know who is looking for a car. Matt was the friendliest sales consultant ever and made the process of buying a car fun and easy! Thanks so much for being the best car dealership out there!!

Mark J

Feb 14, 2011

Tracy Mazda is a friendly, low pressure, dealer with excellent prices. They allow customers time to take a car for a test drive and evaluate it by themselves. They completed the deal in timely manner. I will highly recommend this dealer to friends that are shopping for a clean vehicle.

cgjfkure

Feb 13, 2011

We had a very pleasant buying experience up until we went into the financial agent's office. Our salesman, Alfonso, was helpful, polite, and not at all pushy. We were able to negotiate a price that was better than other places we had looked. Unfortunately, the financial officer had to complete the sale. He was very pushy and tried to sell us some overpriced extended warranty and protective coating. He just wouldn't take no for an answer even though I was very clear that I wasn't interested! Finally he gave up but by that time we were not at all happy. I'm probably would go back but I sure wouldn't look forward to signing.

diaz1971

Feb 9, 2011

I really like how Matt treated us because I felt Matt didn't feel that my family and I were there wasting his time I enjoyed closing this deal with Matt Araujo.I recommend going to Tracy Mazda and to ask for Matt he was the best salesperson and cool too.

smb_1969

Feb 8, 2011

Alfonso Guitron was very helpfull and took a lot of time with us. Between him and his sales manager, we felt very taken care of. I would recommend other people to visit this dealer and to ask for Alfonso Guitron. We will return for more purchases when ready.Thank you, Steve Brose

kardiackidneykids

Feb 8, 2011

Great Service, Mark G is great. Was in and out for service very quickly.Rest of staff is very friendly. I will only service my Mazda 3 there.Dealer pricing is also very reasonable. They are open Saturdays, which makes it convenient for everyone. Great Job!

bigpawca

Feb 3, 2011

Mark was very courteous and kept me apprised of the condition of my Mazda 3, including that the tires were no longer legal to drive. He researched and found options for tires that the technician could put on the car. The pricing was very reasonable as I had shopped around, previously, for tire prices, and the prices that Mark offered were competitive. I will definitely take my car back to Tracy Mazda because of Mark and other like him at Tracy Mazda.

yosteggy

Feb 2, 2011

My experience with Tracy Mazda started when I 1st purchased my car. The sales staff made the whole car buying experience effortless. Even after I left, I was called back twice because they had continued to work on getting me a lower APR. I have and will continue to use Tracy Mazda for all my oil changes and service/warranty work. Being greeted by name as soon as you walk in makes me feel special. All service/warranty work is done in a timely manner so Im never inconvenienced. I will definately look be purchasing my next car from Tracy Mazda.

hapabbq

Jan 31, 2011

Alex and Bill did a good job. I told them what I wanted, how much I wanted to pay and how much I wanted for my trade-in. Mind you, I did my own research before going in to see them since this is one of many new cars I've bought over the years. I didn't try to muscle them with my trade-in and they didn't try to muscle me over the price of an already great-priced Mazda 6. I was fair and so were they. I look forward to finding out how their service department works.

ANovoa72

Jan 30, 2011

Had a great experience at this dealership, and Alex Rivera was a big help also. I'd definitely recommend him and Tracy Mazda. They didn't have my color in and went to great expense to find me the exact color and model that I wanted.Happy with the whole experience,A NovoaStockton, CA

clininger

Jan 26, 2011

We just wanted to say thanks again for all your help. You met our pricing budget and we had a pleasant experience dealing with all members of the Tracy Mazda team. We are enjoying our new car and will refer anyone looking for cars your way if possible.Thanks again,Ricky and Carly Lininger

rhinoclan

Jan 25, 2011

After my son got into a major traffic accident and totaled out his 2005 Suzuki Forenza (Thank God he was not seriously injured) we never thought we would be able to find a car in the same or better condition to replace it. We looked at a lot of local dealerships and on line but could never find that "Just right vehicle" with the "Just right price." That is until I came across the Tracy Mazda website. They actually had a plethora of vehicles that peeked our interest. We headed to the dealership as soon as I could log off the computer. As soon as we stepped on the lot, I did not feel a bunch of eyes starring at me like vultures waiting for a meal. To me that makes a big difference (Giving me some time just to window shop). Once I was ready, A salesmen by the name of Alfonso Guiton sensed I was and promptly ask if he could help us. I showed him the car I was most interested in and next thing I know we were off on a test drive. Alfonso was very friendly and easy going. I did not feel that he was just trying to make a sale, but trying to earn my future business. We did not just talk about the car and what kind of deal we could work out, but talked about family and life in general. I felt more like I was dealing with a friend than a salesman. Felt no pressure during the actual deal and quite frankly I know we got a great deal on a great used car. Alfonso hospitality was greatly appreciated and appeared natural, not forced or fake. When looking for a car in the future I will definitely look at Tracy Mazda first and ask for Alfonso Guiton to help me seal the deal. Word of mouth is always the best form of adverstising and after my experience with Alfonso and the rest of the staff at Tracy Mazda this mouth will be talking.Thanks again.Eric

jolie56

Jan 25, 2011

This is the first time we bought a car in about 10 years and it was really painless. The no haggling over price was a real stress reliever and Matt put us at ease with his friendly demeanor. The next time we buy a car, this will be the first place we look. We love our Mazda 3.

Laronamed

Jan 24, 2011

My thoughts before coming in was maybe I should turn around, or I should have brought someone with me or that maybe I would be hounded by sale reps, but as I walked in I was shocked. Mr. Guiton was very sweet, professional, and the best sale rep I have ever met. When it came to test driving and maybe me having doubts he reassured me and explained the whole process. When it came to signing papers he was very thorough, in making sure I understood what documents I was completing. When it was information I needed to have he suggested many ideas to help me get the document their. When time was passing and I was just waiting nervously he kept a good conversation going while showing me his family, making me feel not only comfortable with being their, but also that I didn't need to have any worries. Through the whole process if 10 is the best score I give him a 11. If things would have not turned out the way I was hoping, the customer service that I received from Mr. Guiton would still have made me want to not only come back, but recommend my family and friends. Thank you Alfonso Guiton and the John S, you guys are the best.

mfamily

Jan 24, 2011

We found a great price on their website and called to schedule a test drive. Alfonso had the vehicle moved up front and greeted us when we arrived. He was knowledgeable and very friendly. He then let us take the vehicle for a test drive. After returning from the test drive, we at no time felt pressured into a sale. We were treated with respect. We also had a trade in and that transaction went smoothly. Brian handled the financial part of the sales process. He knew what he was doing and explained everything to us. He also had a great personality which made the process more enjoyable.side note: A couple days after purchasing the vehicle, we had a question. Alfonso answered our question and was just as helpful and respectful as when we were buying the car.

duckstew

Jan 22, 2011

WE CAME TO THIS DEALER AFTER RESEARCHING PRICES ON THE INTERNET. THE PRICES WERE AT OR BELOW BLUEBOOK, AND THE DEALERSHIP HAD GOOD REVIEWS. OUR SALES CONSULTANT, ALFONSO, WAS VERY HELPFUL, AND WE FOUND THE VEHICLE WE WERE LOOKING FOR AT A GREAT PRICE. ON TOP OF THAT, THEY BEAT THE INTEREST RATE ON OUR CREDIT UNION LOAN. THESE GUYS WANT TO SELL YOU A CAR, BUT THEY DO IT BY OFFERING GREAT PRICES AND SERVICE, NOT WITH PRESSURE SALES AND SMOKE AND MIRRORS. HIGHLY RECOMMENDED. WE DROVE FROM SACRAMENTO, AND IT WAS WELL WORTH THE DRIVE. WE WOULD HAVE DRIVEN A LOT FURTHER FOR THE KIND OF SERVICE WE RECIEVED. THANKS AGAIN ALFONSO!

Hefnerl

Jan 18, 2011

I moved to California after basicaly living my entire life in the same small town on the East Coast. After just 2 months here, my 2007 CX-7 AC compressor locked up. Smoke pouring out the front end, and once shut off, will not re-start! I had AAA tow the car to the closest Madza dealer to my home...Tracy Mazda. Turned out this was a known issue on my year CX-7. Mazda had already extended the warranty coverage on this issue to 60K miles, but I was over the extended warranty by more than 17,000 miles. I had never met Mark Gillen before, but he clearly went above and beyond for me and managed to convince Mazda Corp. to pay for the parts even though I was well outside the mileage of the warranty. Mark also arranged to overnight the parts and complete the work on a Saturday. Being that the following Monday was a holiday, he saved me at least 4 days of car rental fees on top of everything else. I'm so happy to know that I can count on Tracy Mazda for my service needs. When I left the East Coast, I left behind all those relationships you build over the years with your doctors, friends, and service guys. You don't realize how much these relationships mean until you just don't know who to call. Thanks Mark, for going the extra mile for me on the first call!

briekohlman

Jan 17, 2011

Matt was very helpful and answered all our questions and took as much time with us as we needed. He let us take the car on a test drive for as long as we needed to go to feel comfortable with our new car. We never felt pressured through the whole experience. Overall, he made car shopping seem a little less stressful.

romana66

Jan 17, 2011

First time we went to Tracy Mazda.They gave us excellent service.Alfonso knew everything about Mazda we want to purchase.He made the deal very ease because the price they gave us was wright and they paid top dollars for our trade in car.John took care about financing,He approved us very quickly with great interest rate.G.M.Frank was very informative and took his time to go with us over every little detail we ask.Thank you again we are very satisfied with our new car and the whole process.

napvegas

Jan 13, 2011

The Service Manager was very friendly and prompt. He told me everything about my car that I needed to know. Mark was very helpful and I am pleased with the service I received at Tracy Mazda. I will bring my car back to Tracy Mazda for my next service.

NetoTun

Jan 13, 2011

Alex was awesome! I went in looking for a used car thinking I wouldn't be able to get a new one but i was wrong, alex made it happen. The customer service was excellent. He really tried his best and it showed, I drove off with a 2011 Mazda 3 on new years eve.I love the car thank s Tracy Mazda and especially alex rivera. I would highly recommend Tracy Mazda. I'm telling all my friends to visit them and talk to alex.:)

Rocha324

Jan 4, 2011

I had an excellent experience at Tracy Mazda. I have heard so many great things about this dealership and everyone was right- Tracy Mazda is one of the best dealers. They have amazing customer service, super friendly staff, and a just an overall pleasant experience. I would highly recommend Tracy Mazda to anyone in regards to purchasing a new or used vehicle. Alex was amazing from the moment I called the dealership all the way until I was driving away in my new vehicle. He was so helpful and answered all my questions. And I love my new car!

glaylo

Jan 3, 2011

Mark Gillem was outstanding! We brought my son's Mazda into Tracy Mazda because we were having engine problems. We purchased the vehicle used from another dealership and they never explained to us the difference between a rotary engine and a standard engine. Mark took the time to explain to my son the do's and dont's for taking care of a rotary engine. He also helped us by contacting Mazda and making sure that they would cover the expenses of our repairs. I would highly recommend Tracy Mazda!

augustomarques

Jan 2, 2011

I would highly recommend buying a car from Tracy Mazda I live over an hour away, and shopped at three dealers near my home.After all said & done, I drove over an hour from home to buy my car.It was well worth my time and the sales department there made it a pleasure.Joe had the service department make an adjustment on my car before delivery.That's the kind of service that separates good dealerships from the great dealerships. Thank You Augusto Marques

sharon522

Dec 31, 2010

We had an excellent experience at Tracy Mazda. We had seen their reviews and will now agree that the reviews are right - Tracy Mazda is one of the best dealers with which we have ever worked. Great customer service, super friendly staff, and a very pleasant experience! We would highly recommend Tracy Mazda to anyone in regards to purchasing a new or used vehicle. Thank you for providing us with such a wonderful experience. We love our vehicle!

Becky A

Dec 14, 2010

My car was experiencing battery problems. After getting a jump in a shopping center, I barely made it to Tracy Mazda before 5 pm. (I had school the next day, so I badly needed my car.) The service people were very kind. Although it was pretty much closing time, the group (managers and mechanic)decided to service my car anyway. They checked the battery to make sure that was the problem, and then replaced it with the appropriate battery. The wait time was very short. The waiting area was very comfortable. I HIGHLY recommend this service department!

lewisloco

Dec 8, 2010

We purchased our Mazda CX-7 on December 7 2010. We are very satisfied with the purchase of this vehicle. Alfonso was very helpful and answered any questions that we had about the vehicle. We will definitely be telling our friends and family about our experience.

roberto1137

Nov 27, 2010

Mark was very thorough and informative. This was our first time at the dealership we will be back and also recommend the dealership. the location was easy to find everybody that we came in contact with was very nice ,the place was very neat and clean. Again thanks to Mark Gillem he made the experience easy and great. ROBERTO OROZCO

aquarob

Nov 19, 2010

Very friendly and reasonable. Clean office . Most of all patient and honest. They did not bother us when we said we are just looking. They trust us when they hand in the car for test drive.They make it easier and friendly environment to transact business.

nickjam

Oct 22, 2010

My wife and I were looking for a specific vehicle on a tight budget. We wanted the Mazda CX-9, used, but certified pre-owned. Now, I have always heard that dealers charge way over the normal retail for a certified pre-owned vehicle, not the case with Tracy Mazda. When I went there they had a selection of the "Grand Touring" CX-9's that were clean and certified pre-owned for great prices, even though I WANTED one, still outside of our budget. The salesman listened to my needs, price range, and to my wants for the perfect CX-9. He told me that the dealership does not usually stock the "Sport" model certified pre-owned, but for the price range and mileage I was looking for that was my only option. He told me that he would talk to the sales manager and see if they could maybe get a vehicle in from auction that met my criteria. Over the next two weeks he kept in contact about possibilities that were at auction, however each time it was purchased from under them because of my price restrictions. I continued my search on my own with other sources and found 3 candidates that met my criteria, however these vehicles were not certified pre-owned. When Alfonso called again he told me of another possibility and I told him of the prices of the other vehicles I was looking at to purchase. He called me 2 days later and told me that they had managed to secure the vehicle he had told me about previously. Not only did they find the color, the miles, the condition, and the features, but they were able to get me a certified pre-owned vehicle for the mid-range of the three vehicles I was looking at purchasing.The entire time the whole sales staff was friendly and took on a no pressure sales approach. They listened to me when I spoke and did not try to force me into a deal or a vehicle that did not make me completely happy. I would recommend this dealership to anyone looking for a car and just tell them exactly what you want, if they can do the deal, I am confident they will, if they can not, they will tell you with honesty that they can not work the deal you want.

Tchazlake

Oct 19, 2010

Joe pretty much handled my transaction over the phone. We live 2 hrs out of town andJOe was very honest and to the point. I told him what we wanted and we did not want to waste any time going back and forth on a price. So he gave me his best offer which I agreed to. The car was ready for us to pick it the next morning. Really appreciated the no hassle service.

xiomic19

Oct 14, 2010

I had a great experience at Tracy Mazda. I was greeted with a friendly smile by the staff. My sales person was excellent, I loved the attentiveness and enthusiasm. I felt confortable and they were very detailed with the sales and loan information I was given.

bknobloch

Oct 14, 2010

I knew the car that I wanted when I walked into the dealership. I also traded in a truck in exchange as cash for clunkers. Disappointed the sales manager mentioned the amount of work involved in processing a C for C deal. Just do you job. Also I should have received more of a discount as the car already had some miles on it. It was a demo model.

yukokasuya

Oct 14, 2010

I was diappointed that the dealer did not inform me the scratches that exited in the used car I (eventually) bought when I was considering the purchase. They fix them to some extent later on, but it costed me some money and time, which I regret. Aside from that they gave me good service, including the free delivery of the car from Tracy to Palo Alto.

arshad31

Oct 8, 2010

My experience at Tracy Mazda was very pleasant. Alfonso, the sales consultant was very helpful and detailed in going over the specifics of the CX9 I was inquiring about. His easy going approach made my decision making process even faster. Also dealing with Brian in going through the paperwork was very easy and pleasant. I would strongly recommend purchasing from Tracy Mazda if you want a hassle free experience.

albravob

Oct 6, 2010

I would never recommend this dealer. Future customers be careful, they may sell you a broken or defective car and that is where the nightmares will begin. The service department is the worst I've ever experienced and they're rude and unfriendly.Overall, this is the worst dealer I've ever made business with.BE CAREFUL.

mandibaughman

Oct 5, 2010

Our experience at Tracy Mazda was great! Both employees, Alfonso and John, were more than helpful, friendly, and approachable. The sales consultant, Alfonso, was sure to keep us updated on what was happening during the whole process. Furthermore, he listened intently while we told him what we needed and was able to give us a great deal on the used car we purchased. We would definitely recommend Tracy Mazda! It was the best experience I've ever had at a car dealership!

deegree01

Sep 30, 2010

An unexpected car purchase!....and an extremely happy, satisfied customer!I've been a loyal Honda owner for the past 15 years, my 1995 Honda Civic Ex, has been a fantastic car, so when I decided to finally consider buying a new car, because of all the great deals out there right now, I planned on buying another Honda...I had an appointment at the Honda Dealer in Tracy and was 10 minutes early, so Isaid to my boyfriend, lets go check out the Mazda's, to kill a few minutes.....well.. a very nice man named Carl approached us, and I said, "I'm 99.9% sure I'm going to buy another Honda Civic, and have an appointment next door, so you have about 10 minutes to tell me what you have comparable to the civic and why I should buy it over the civic.... LOL!.. needless to say, from the moment he showed me the Mazda 3, I already was starting to feel drawn, and a bit unfaithful, :-) and when he told me all the favorable qualities of the car, and I looked inside, and then drove it... you would have thought that would be enough to sway me away from the Civic.. well, I have to research everything thoroughly before I make a big decision, and my research just reinforced that what I was thinking and feeling wasnt just infatuation but the real thing!! :-)... We did check other dealerships in the area for price, but I really wanted to buy from Tracy Mazda, because I liked all the people I came in contact with and they're the only one who has a Lifetime Warranty on the Engine!!... after an exhausting day trying to find a Black Mica color and the best price on a new 2010 Touring I Mazda3 ... Carl called me and said that they had secured one for me from another dealership and that they would go lower, than the lowest price another dealer had offered me on the car!! They even had it brought out that night, so I could pick it up in the morning, detailed all nice and shiny with a full tank of gas!! I couldnt be happier with my new car, or the excellent service I received from Carl and Tracy Mazda... I'm zoom, zoom, zoomen, all over town now in my beautiful new Mazda, smiling, feeling like I got the best service and deal in town!! Thanks again Carl and Tracy Mazda!!!! Diane D.

littlestlemon

Sep 30, 2010

When I first started looking for a new-to-me car I knew exactly what car I wanted and had been looking for a few days before I found Tracy Mazda. I had never purchased a car on my own and was a bit scared of all of those used car salesmen stories, but Alex and John at Tracy Mazda made me put that fear behind me and enjoy the process.I had found the car I wanted on-line and called ahead to be sure that the car I wanted was there and Alex was very helpful and gave me the "YES" I was hoping for. I made the 1.5 hour drive to Tracy Mazda and met with Alex, who showed me the car and took me out on a test drive, I fell in love with the car and was really hoping that Alex would be able to work with me on making that car mine. I told Alex what monthly payment I needed to stay at and he ran all the numbers with John and they found me a great interest rate, told me how much of a deposit I would need to put down and made me a deal I could not refuse! I was so excited about the thought that I would be driving away in the car I wanted not just a car I could afford! John was very nice and informative during the financing/paper work process. I felt so good about that transaction I've already told everyone who I bought the car from and to go to them (even though they are 90 miles away) to purchase their new car, and it's only been 4 days! I am absolutely in love with my new-to-me 2007 Mazda3 Hatchback, my husband is even jealous! GO TO TRACY MAZDA! The drive is soooo worth it!!

dstuart

Sep 29, 2010

I cannot say enough regarding the service and treament we were given at Tracy Mazda. My wife and I encountered car problems while traveling on I5 (blown tire) and had to be towed 30 miles to Tracy, Ca. The treatment received was incredible!! Dave Stuart, Lake Arrowhead, CA

66grizzley

Sep 29, 2010

very friendly great envioment. i have been to a lot of car dealers in the past, this place is the only dealer that makes one feelwelcome and not being drowned by sales persons. ( no presure ) i would recommed alex and tracy mazda to anyone.thank you very much for making us feel very comfortable

mazdacx92010

Sep 29, 2010

I bought my Mazda CX9 a couple months ago. The process took a week, we actually checked out several local dealships. But, we finally chose to work with Joe at Tracy Mazda dealership. Joe didn't push any deal and continued to be patient and helpful throughout the full process. He was very knowledgeable in the features of the car and explaining things in a great manner. The experience was great.

samitrance

Sep 26, 2010

I spoke to the manager Frank on the phone a few days before I bought the car. He was clear in answering my questions about certain vins and body styles realating to the vehicles that were on his lot according to their dealer website. All of this was a courtesy as the time was already 30 minutes past closing time at the beginning of the call. He also remembered me, recalled parts of our conversations and shook my hand shortly after his recall, further welcoming me into the dealer.Nilo was an overall easy to talk to gentleman who never really pressured me into awkwardness. Nilo is always helping me out when I am on the road an have general Mazda questions. He reffers me to the right source when he is unsure of the answer. Great guy.

vickyc

Sep 24, 2010

I would like to recommend this dealer and the sales person - Joe Louie that I deal with. When I first time contacted the dealer before I bought, they were very patient with me and answered all the questions I asked. Thank you for the wonderful service.

mlavrinc

Sep 24, 2010

Mark went out of his way to make my service experience as pleasant as possible. He was courteous and efficient and we even joked about there waiting room. After my service was complete he said my car was in great shape and I said it was but that it needed to be washed, so he took it back and washed it down for me. This is the type of service you get at higher end showrooms.

ymtsui

Sep 24, 2010

Joe did an excellent job to explain all the features and different models to us. He did not put pressure on us and allowed us to test drive a few cars. His friendliness and patient is one of the main reason for us to purchase the car at the end. A job well done.

lifsvr

Sep 24, 2010

I drove an 1 1/2 hours to find the vehicle I was looking for. The staff at Tracy Mazda made it well worth the drive. I had called in prior and Alex worked with me. He answered every question with patience and professionalism. Once I arrived, the vehicle I was interested in was waiting and ready for a test drive. Everyone was considerate of my time and the value I was expecting. Each individual from Alex, to the finance manager (Joe Louie), the general manager (Frank Yray), and EVEN the parts and service guys (on a later visit for accessories) were courteous, professional, and generous. I was treated as a "friend" these individuals had known for years, even though we had only just met. I never felt as though they were trying to "con" me or sell me something I didn't want. Never once did I feel as if their price offer was a "tactic" or scheme to make me pay more than I should. It was exactly the opposite. Alex was always honest. He and the Frank bent over backwards to make sure I left satisfied and happy with my purchase. Needless to say, I was more than satisfied. On a later visit, I stopped by the parts and service department to have my oil changed and pick up a few accessories. While hanging around, Joe noticed I looked "bored," and remembered me from the evening of my purchase several weeks prior. He approached me, described a shopping center location not too far away and offered to give me a ride (there and back) if I would allow him. The customer focus and service provided at Tracy Mazda is clear. It was like no other "car shopping" experience I have had. It is with great pleasure I offer this recommendation for the wonderful efforts of those at Tracy Mazda. Thank you so much for such a wonderful experience!

annlewis

Sep 24, 2010

Joe was super helpful with all our questions and needs! Overall Tracy Mazda was very easy to work with, and I would recommend this dealership to friends. My only complaint is not having a Mazda dealer in Modesto, I wish I didn't have to drive 40 minutes to have my car serviced, but this isn't Tracy Mazda's fault!Thanks!Ann Lewis

Superflymanmatt

Sep 24, 2010

Alfonso was a great sales man no pressure to buy and was very helpful through a very long and tedious sales procces (slow on my part). He was vert patient and there to answer every question I threw at him. Would defiantly recommend Alfonso as a sales man to any one. And John helped seal the deal and make it all happen.

samsteele

Sep 23, 2010

Joe Louie was our agent for Tracy Mazda. Joe was exceptional in that he was completely honest with absolutely no pressure when assisting us in deciding on a vehicle to purchase. He was extremely patient whenever we would make another decision or "changing" our minds, once more. His input regarding vehicle information was honest and accurate. This is our second time to purchase a new Mazda from Tracy Mazda. I would gladly return for another purchase or recommend to a friend to this dealership. But even more important, was the professional service we received from Joe, upon returning, I would purchase specifically from Jow Louie.Connie Steele925-818-3067

mail

Sep 23, 2010

Alex Rivera and his colleagues were both friendly, forthright and efficient in the negotiations for buying the car, helped navigate the paperwork and the process for approving the loan, gave some excellent tips on managing loan payments, and have remained in contact without being intrusive. Highly recommended staff and dealership.

joycegunn

Sep 23, 2010

Joe Louie did an excellent job when I went to Tracy Mazda looking for a Mazda3. He answered all my questions about the car, he worked with me on findng the color/upholstery combination I wanted, and when the car arrived, he explained all the features in great detail, even programming my cellphone to be used in the car. The few problems I had with my car, he pursued answers and made sure they were fixed. He has also followed up with me each time I have been in there for regular maintenance, asking if there are any problems or suggestions. When I was on a trip out of state and my car notified me of a needed maintenance, he answered my e-mail for additional information.The color combination I wanted was unavailable at the dealership and when they checked in northern California and Nevada, no car matching my needs could be found. Joe went the extra mile and found one in southern California and had it brought to Tracy for free.Joe is personable and efficient. He understands the Mazdas and is very willing to work with the customer on any question, issue or concern.

chenminyi

Sep 23, 2010

I purchased a 2006 Mazda Miata MX-5 at Tracy Mazda. First of all they have a very good price and I didn't have to spend much time on bargain. My sales rep Joe is extremely friendly and helpful. He knew the car very well and provided immediate response to my inquiries. Tracy Mazda helped me secured a car loan with a good rate, and prepared all the transaction documents for a smooth sales.After the sales, I received emails reminding me of free car inspections and I got emails from Joe asking about the conditions of the car. I would recommend Tracy Mazda and Joe personally since I've had a great experience with them.

Alberto Cerpa

Sep 23, 2010

Joe was very friendly and professional, and we were very satisfied with the experience overall. The only negative point was that the whole process took pretty long (3-4 hours total), but there were multiple customers all buying vehicles at the same time. Joe did the best he could to satisfy all the requests, and it was probably unavoidable due to the client load at the time. Once again, overall, we were quite satisfied with this attention to detail and friendliness and felt very comfortable dealing with Joe.

phil73t

Sep 23, 2010

Worked with Joe Louie at Tracy Mazda, where I bought a '07 Infiniti G35. Friendly bunch of people out there in Tracy and they did everything to make the process of buying a car as happy an experience as it could be. They allowed me to leave my old car there for a few days after the purchase as I had a ways to drive to get there and I am very happy with the car I got. Thanks again.

kymanj

Sep 23, 2010

My initial reason for visiting Tracy Mazda was to purchase a certified used Mazda3. After speaking with Joe and hearing about Mazda's great finance deals I found out I could purchase a brand new 2010 Mazda3 for only a little more than the used. Joe made it very easy to make this my decision with a great price. He walked through the car's features before I left. The car was cleaned and detail with a full tank of gas.

Lyall

Sep 23, 2010

By far the best dealership experience of my life of buying new cars over 25 years.Would highly reccomend Tracy Mazda to any of my friends...Simply put, Like family.We purchased two vehicles from Tracy Mazda. One for each of my daughters and they both love their cars..It was a very wonderful experience and well worth the drive.Lyall

jschulte880

Sep 19, 2010

Excellent customer service, good value - you get the feeling that they really care about YOU as the buyer, not just about making a sale. Alfonso worked with me and my budget to get a fair price for the car and John helped me understand the financing process in a clear, understandable, and relatable way.

nucarbuyr

Sep 12, 2010

Car buying can be exhausting and difficult. However, my experience with this dealership was surprising for a change. No sales pressure at all. Staff were very helpful and friendly. I talked to them about what my needs and expectations are. And they came up with a good deal. Overall, it was a pleasant and enjoyable experience!

battlestar

Sep 12, 2010

This was only my second car buying experience so I don't have a big field of reference for how long the process is normally. I did have to wait a bit but I am a very patient person. For those who are not as patient as I am I suggest they bring a phone with plenty of games on it. I thought the guys were very proactive in trying to work with me. They gave me more for my trade-in than what it was worth so I was able to get the car that I wanted.

fong4

Sep 10, 2010

We were researching a car for our son to take to college. We contacted several dealers for both Mazda and a few other makes.Brian Hague listened to our interests and concerns and took time to look at his inventory and give us reasonable quotes on several vehicles. His input on which of the vehicles would be best for our son was very helpful. We chose to purchase from Tracy Mazda because of the time and interest Mr. Hague put into our decision.At the dealership, both Mr. Hague, Mr. Sembrano and the financial man, I don't recall his hame, were very thorough in giving us information about the car, upkeep and things we should consider for teenager with a car being taken to college. (Lo Jack, extra body and seat care protection, etc.) Everyone was very friendly and helpful and I would not hesitate to send someone to talk to them about buying a car.

gotani

Aug 29, 2010

Our first Mazda was purchased and serviced at another dealership, with which we had a very bad experience. When we discovered Tracy Mazda, one of the first people we ran into was Joe Louie.Our original Mazda has been serviced by Tracy Mazda for about 3 years. Each time we went in for servicing we would look at the new Mazdas. Joe was almost always there to greet us and was always willing to take the time to tell us about the new Mazda, even though he knew we were not ready to buy a new car.He never pushed, he always had a smile, and seemed happy to tell us about the Mazdas on the lot and we tried to make sure he did not lose a customer because he was talking to us.Today we decided to buy a new car Mazda was one of the cars we had considered. Joe knew we had been looking for new car for about a year. Then my wife decided she wanted a crossover. We had not considered a Mazda and in fact we were going to be looking at a Toyota after our Mazda was serviced at Tracy Mazda.Joes was there, and showed my wife the CX9.He took us for a test drive and my wife enjoyed driving the CX9. Joe explained the differences in the crossovers. And why the CX9 was the better vehicle. As always, no pressure, just the facts, given with a smile My wife has been in sales before and enjoyed Joes style. He was honest and gave us solid information about the CX9 and the other vehicles we had been considering. Joe was the primary reason we decided to buy another Mazda/