Used Cars for Sale at Tri-County Lexus in Little Falls, NJ

Sai charan

Nov 12, 2016

Well started my day with Acura tlx test drive and went to this show room to just do a test drive of ES 350. But the sales person George Slider, I liked the way he explained the car, I liked the way he settled the deal and I ended up in buying a great car with a great price. I'll definitely recommend to the friends. Thanks George!

Sai Charan

Nov 12, 2016

Well, started my day with Acura tlx test drive and went to this show room to just do a test drive of ES 350. But the sales person George Slider, I liked the way he explained the car, I liked the way he settled the deal and I ended up in buying a great car with a great price. I'll definitely recommend to the friends. Thanks George!

Kelly

Oct 30, 2016

Went "just to look" and left with a 2017 RX 350. Our salesman George Slider, was excellent. No pressure, no gimmicks, just information, respect and patience. Couldn't have ask for anything more.

tannermarcus

Oct 26, 2016

What a pleasure! First, their showroom was very nice and accommodating. The receptionist lead me to George Slider who was extremely helpful and pleasant. He did everything in his power to give me the best deal on my new Lexus. I referred one of my friends to him who also ended up buying. I most definitely recommend George and his dealership to anyone.

Marcus Tanner

Oct 26, 2016

What a pleasure! First, their showroom was very nice and accommodating. The receptionist lead me to George Slider who was extremely helpful and pleasant. He did everything in his power to give me the best deal on my new Lexus. I referred one of my friends to him who also ended up buying. I most definitely recommend George and his dealership to anyone.

Paul Rossetti

Oct 20, 2016

Kamil Calgary from Tricounty Lexus was extremely helpful in setting up the remote start in my Lexus. I will certainly recommend anyone to this dealer.

Mike R

Oct 16, 2016

I bought my new Lexus RCF one week ago. The sales associate gave a very quick technology overview because: 1) the sales process took so much time; 2) the amount of technology is vast. When I called the dealership for some assistance they kept routing my calls to my sales associate instead of service. My sales associate never returned my 4 calls. I read online that every Lexus dealership has a technology specialist, but was told that Tri County Lexus did not have one. Eventually I asked for the service department and quickly and easily made an appointment to go over technology. This was done brilliantly by Kamil Calka, Diagnostic Specialist. He answered and explained all technology related questions very well and was well spoken and very pleasant to work with. He redeemed Tri County Lexus. I feel that I got off to a shaky beginning with Tri County Lexus and was regretting my brand choice.

Feeltaken

Oct 13, 2016

Did you know your service department was run like THIS - Someone in the service department wrote "Dave said to only sell one product to this customer. It took a lot just to get her to come in for an inspection and she has been doing her oil changes at a gas station to save money". This was written on my service papers. I have a picture of the written note. Guess I won't be bringing my car there for service anymore or buy or lease a new car from this dealership anymore. I want the General Manager made aware of this as well.

Kabls11

Oct 12, 2016

Our salesman George was very professional and helped us to get the best deal. We are very happy with our car and appreciate George going out of his way for us.

LexusOwner

Oct 12, 2016

I am a very happy customer, George helped me get into an IS300 that is a dream! He was very professional and got me a great deal!!

Rylee

Oct 12, 2016

Great experience! Our salesman George was friendly and helpful, he made the process easy! We love our new car!

1164

Oct 11, 2016

O my visit to Tri-County Lexus I met Sean Donnelly for the first time. Sean is definitely a great asset to his organisation. He represents what an excellent sales person should be, very genuine and caring. I was so impressed with his help that I highly recommended him to all of my friends at the NYCT. Even though I visited several Lexus dealership in Tri State area, my encounter with Mr. Sean Donnelly was the BEST. His knowledge of the product and his ability to put together a package that gave you the best value for your money was EXCELLENT. My wife is very happy with the choice of car we got. Thank you Sean.PS.. Your warm and healthy smile makes the world a warmer place. Thank you Mr, Sean Donnelly. Most definitely I will do business with your dealership again. THANK YOU.

Sergey

Oct 11, 2016

I got my Lexus GX460 from Tri-County and pretty happy with it. Sean make a good job showing me a car. I made nice deal, but it was hard to get =)Thank you Sean D.

Nick

Oct 10, 2016

Recently purchased an IS250 and everyone went above and beyond to get me in this car. It was an amazing car buying experience and everyone at the dealership were extremely accommodating. I want to give a shoutout to Justin who is easily the best car salesman I've ever dealt with.

Amit

Oct 10, 2016

My sales consultant, Ahmed, was outstanding to deal with! He was attentive, friendly, and assisted me every step of the way through the process. Questions were answered to my satisfaction and he followed up more than once. Overall great experience.

Louisa W.

Oct 8, 2016

These guys are the WORST!!! I went in to test drive a RX350 with Abe and got the pushiest, most dishonest sales experience of any dealer I've ever walked into among the luxury brands. Abe started out as "the nice guy who's on your side" and I told him that I was in the beginnings of the car buying process and was looking to purchase sometime between October and the end of the year. I told him I was most interested in the RX350 F Sport in the Nebula Gray with Black interior with specific options. He made an attempt to find this car for me in his database since they didn't have it in stock to see if they could do a dealer trade for me. He then proceeded to tell me there were none available anywhere in the tri-state area and tried to sell me a demo in a diff color with a red interior which I specifically said I can't have due to my two dogs trashing previous light interiors. Lie #1: The very next dealer I went to said they could get my exact car through a dealer trade from a dealer in CT.The pricing was decent on the demo (so I thought until I got home and did some research on demos), so I entertained the idea and even test drove it at his insistence. Ultimately though, I didn't want a used vehicle I told him and he kept saying, "No, it's brand new. It's only got 2200 miles on it. It doesn't count as used until 10,000 miles." Are you freaking kidding me? As soon as you drive a car off the lot, it's used and hit with a depreciation of at least $3-4k which was not factored into his pricing. I also mentioned that I live half the time in Texas and may get an F Sport there instead since I'll be able to find the color combo and options I wanted. He said he would check for me to save me time on Houston's inventory and said that there are ONLY FWD F Sports in Texas because it's the south. MORE LIES. ALL F SPORTS ARE AWD. This guy really has no shame.Their customer lounge is by far the worst I've seen of the multiple Lexus dealers I checked out with no food and generally lacked cleanliness.Furthermore, their website said I would get an Amazon $25 Gift Card if I brought in a coupon and test drove a car, which I did. I asked Abe for this before I left and he said no prob he would send it by email. Guess what? No gift card sent. I sent an email to his manager, Jayda, asking him to resend and again no response. After being there for literally 3 hours, I was finally able to get out and think clearly and went to Ray Catena Lexus in White Plains. Immediately, I could see this dealer is the polar opposite of Tri-State. The sales people at Ray Catena were honest, professional, efficient (I was out of there in 1 hour) AND they got me EXACT car I wanted through a dealer trade AND got me a better price for a new car than on that used demo Abe was trying to push. Turns out Abe was lying again about my car not existing because he was too lazy to set up a dealer trade for me. Talk about lack of professionalism and tarnishing the Lexus brand. I will never step foot into this dealer again and will tell my friends and family to save themselves the head ache and go elsewhere.

Renee & Mandy Spencer

Oct 3, 2016

My wife and I went in to this dealership on Saturday as what was to be the first stop of many in leasing a new vehicle. Almost instantly when we walked in the door, we were greeted by a very friendly and smiley face who seemed genuinely happy to help us. Ahmed Abuhaltam was polite, friendly, knowledgeable, patient and most importantly sincere. You can tell that Ahmed has passion for these vehicles and wasn't just looking to make a sale. He showed us everything we were looking to see and more and answered all the questions we had without reservation. He worked with us to get a deal that worked for everyone and we walked out that night with our new IS 300 AWD (which we absolutely love!). If it were not for Ahmed, I am not sure our shopping would have ended at the first place we tried but I have to say it was a breath of fresh air to deal with someone who made it so easy and you can tell really cared. Car dealerships vary greatly but you can tell this particular dealership takes great pride in it's customer care. Unfortunately, I cannot recall the gentleman's name who helped us in Finance but he was also truly exceptional and was extremely helpful! Ahmed and Team, thank you so much for your help and making our new lease an awesome experience!

Eunjung

Sep 24, 2016

This is to share my very unpleasant experience with their service department. I had my ES350 60K service done on 8/29/2016 and I realized coming back home my wheel was shaking around 65 mph. Next morning I called and they asked me to just come in the morning. So I stopped by and explained the situation and the very first thing I heard back from them was that I was against the law and I am not supposed to drive over 55 mph on Route 46, and 60 mph on Route 80. When I told them that I might go other states highway where over 65 mph is permitted like Virginia for example, then they finally took my car for wheel balance check which was part of my 60K service anyway. With their furious attitude towards me about the law and not concerned about my car at all, I felt totally discriminated... I bought my car from this dealership and have been going there for the service for past 5 years, but I will never go back... I wasn't born yesterday and I didn't go there to get lectured about the highway speed limit, and I don't know why I had to convince them to recheck my tire balance after paying over $550 for the 60K service... Certainly not recommended...

happylexusclient

Sep 13, 2016

My lease with another dealership ends at the end of September 2016. I decided to pass by Lexus Tri-Country to just check what they have. I did not expect that I will be bringing home a brand new Lexus yesterday until we met Mr. George Slider who warmly welcomed my husband and I and listened to what we are looking for. I did a test drive of the Lexus NXT. It would be my first Lexus ever and Mr. Slider was very impressive in his description of the vehicle that I was looking for. I am lucky to receive very a courteous, professional and awesome leasing experience from Mr. Slider. I will definitely be a repeat client and will definitely recommend him to my friends

Bdl1121ataol.com

Sep 6, 2016

George slider awesome salesmen went way above and beyond for me would consider him for anybody looking to buy a new Lexus awesome experience I had...

JAS11

Sep 6, 2016

Our family has been dealing with this dealership for many years and has bought 3 cars over that time, but our last experience was by far the best. George helped us get our daughter into an IS. he went above and beyond to get us a great deal and get the car ready quickly!!

Bart

Sep 2, 2016

George slider what a awesome salesmen went way above and beyond for my satisfaction

sc

Aug 31, 2016

My experience with this dealership has been so bad that although they have the car I like, I wouldn't buy it from them. Hassan lied to me starting from the beginning from setting price expectations, to availability, to feature set to push for model he wanted to sell. He even admitted to it during discussion.Didn't expect this kind of shabby service from Lexus.

raghavkg

Aug 22, 2016

I went to the Dealership on 08/19/2016 for looking at some options and after a test drive and initial discussion I was qouted $40 K (before taxes etc) for VIN JTHBW1GG8G2116866 by George, MSRP 49,813 and they were willing to give $10K discount. I was not in the mood to purchase rightaway so I took the qoute and went home, I did realize that this is an amazing deal so I went back next day. Now the dealership refused for this price and the manager said that we can tell our customers anything we want just to get them back to the dealership. Basically admitting that he lied to us the day before and he cannot honor this price at all. I was extremely upset and walked out.However, this to me is a horrible experience, never, in my life I have seen such a dishonest person and liar on my face.I did end up buying another ES 300h from lexus of route 10 which by the way gave me a pleasant experience.

Marylady

Aug 22, 2016

Came here with my dad hoping to lease an RX. Hassan was showing us the RX and allowed us to test drive it. my dad then saw the NX which he thought might be more suitable for me. Hassan again told us everything we wanted to know about the NX and took us on another test drive. After talking to him about the benefits of each car and pricing we went with the NX. I'm extremely happy with the car and our salesman made it a great experience.

janisaeb0101

Aug 18, 2016

The biggest crooks in the world. They have SO MANY hidden fees. They were rude and obnoxious. I will never go back to them ever again. Buying a luxury car at this place is not worth it. Their advertisements are also FALSE, because of the MANDATORY HIDDEN FEES!

Nancy

Aug 18, 2016

i was there all day. left there happy. got the car i wanted, my sales guy was very sweet and offered me lots of food and drinks. made my children laugh and took care of them as well, he even made fresh popcorn for them. he also has really nice eyes. I recommend this dealer to anyone who is looking to buy a Lexus, Lexus is the way to GO!! i will buy my next Lexus from them again. Thank you try-County lexus

Gianna Gym

Aug 16, 2016

George Slider totally made it happen when it was time for me to buy my new car. I had traveled far and wide but my stop at Tri County Lexus proved to be my last. He was very professional and helpful, and allowed me to take a look at all the models. I appreciated his patience. Ultimately I decided on the NX and couldn't be happier. Thank you so much, George!

Lexus Lover

Aug 16, 2016

My friend actually referred me to Tri-County. I never been before but had previously owned Lexus' when I used to live in Florida. Now that I move to NJ, I felt like my RC F-sport wasn't going to work especially in the winter time and I have a baby on the way as well. My husband and I went in about two weeks ago.Our sales person was Shoya. She was lovely. She was quite knowledgeable about the vehicles. I was originally looking at he RX, but it was a bit pricey and bigger than I needed. Shoya suggested the NX bc it's a bit smaller so it met my needs and the F-Sport design has that cool element to it like my RCF-sport has. I loveeeee it. I only wish they had more colors to choose from.

lexi24

Aug 11, 2016

I had a great experience there, I talked with George Slider he was extremely helpful and patient. I would recommend TriCounty Lexus and George to my family and friends.

BRANDON JENNINGS

Aug 11, 2016

My experience was really amazing I didn't think the car buying process was that easy thanks to Christopher Rosado .

kayla

Aug 10, 2016

My experience at TriCounty Lexus was amazing! I am a college student who has little to no knowledge regarding cars and George helped me out a lottttt with all of his helpful insight. I was interested in the IS and unfortunately it wasn't in the budget for me but he did everything in his power to try and make it work, which I really appreciated. I will definitely be recommending George and TriCounty Lexus to my family and friends!

AlexisS.

Aug 10, 2016

I worked with George at TriCounty and he was SUPER helpful and petient, he worked with me to help me get the best deal that I can offered. I would recommend TriCounty and to speak with George, that is if you want the easiest experience to buy a car you should speak with him. (:

Kayla

Aug 10, 2016

My experience at TriCounty Lexus was amazing! I am a college student who has little to no knowledge regarding cars and George helped me out a lottttt with all of his helpful insight. I was interested in the IS and unfortunately it wasn't in the budget for me but he did everything in his power to try and make it work, which I really appreciated. I will definitely be recommending George and TriCounty Lexus to my family and friends!

Unhappy

Aug 9, 2016

Tri County Lexus is beyond a doubt the worse Lexus dealership I have ever had the experience to deal with.....the sales staff are horrible....they lie and tell you whatever you want to hear just to sell you a car!! I can't imagine they have any repeat customers!!!! They bring a bad name to LEXUS...poor management and inexperienced sales people are just a few of the faults...do yourself a favor and stay clear of this dealership!!!!!!

Ronron

Aug 8, 2016

I stopped in to look at the new cars had no intention of buying. Giovanni showed me 3 different models to suit my needs and made the price reasonable I could not pass up the deal. Was all done and on the road with my new IS 300 in about an hour. I would definitely recommend my friend and family.

KLBL11

Jul 14, 2016

George was very helpful and made the buying process easy. We will go back to George for our next car. Extremely satisfied with the service and our new car!

Josefk01

Jul 9, 2016

George Slider was an excellent car salesman! He was very patient and upfront with the sales. He took care of all the paperwork and made it easy for my mother to understand without unnecessarily pressuring her into other deals. We got a good price with low financing for a Lexus RX 350, my mother's dream car. I highly recommend him and this dealership!

cpark

Jul 3, 2016

I have bought new RX350. This dealership and salesman, George who helped me out a lot to make my decision quick offering very competive price and nice and quick service. I really satisfied for everything so i have decided to write some review. Visit Tri-county lexus. you will love it.

Michael

Jun 27, 2016

I came into the dealership to look at a gx 470. Jerry answered every question I had. He was more than happy to let me test drive two different vehicles and make suggestions on my future buying plans. I didn't buy a car that day, but I wouldn't hesitate to go back if they had the right one for me.

Dissatisfied customer

Jun 6, 2016

I purchased a certified preowned 2011 RX 350. Withinn 3 months I needed to re0lace all 4 tires as salesperson assured me the tires were safe and passed their inspection. Within 6 months, I had to replace the front breaks and rotors and rear rotors needed to be cut. Finally, upon having the car detailed close to 1 year after the purchase, it was revealed to me that a piece of the front bumper was attached to the car with two pieces of copper wire and upon further inspection, the front bumper would need to be replaced for this piece to be accomodated. I could understand one of these problems being overlooked, however, it became obvious to me that I had been taken advantage of. The service department was as unhelpful as possible. I ended up having to pay for all required repairs with tri county offering to pay for half of the break replacement. This is as objective of a report of my experience as I can offer. I will not purchase another lexus.

Sheila Girard

Jun 3, 2016

The entire team is focused on customer satisfaction. George Slider works hard to give you what you want and then the coordination with the staff makes it hassle free for the client. I love my 2016 NX200t and would recommend this dealership. They value their clients

jjaike

May 26, 2016

We just leased a 2016 ES 350 from Tri-County Lexus. Geoge Slider was our salesman and we couldn't have asked for a more competent and knowledgeable person. He took into account all the features we wanted in our new Lexus and worked out a very fair deal. He was so pleasant to deal with made the experience a pleasure. George and Ted Ranka the Sales Manager worked very hard to give us the best possible deal. We would be remiss not to mention George Kabonjian a fine young man who went above and beyond in explaining all the technical aspects of the car so patiently to us. All in all, we would highly recommend Tri-County Lexus to all.

Andrea

May 23, 2016

No pressure and mostly pleasure. George Slider was a delightful person to deal with. Love my new RC 300 F. Ended my lease on my 350 Es early and was so pleased with the car and terms I agreed to

Denisebrito232

May 23, 2016

From the moment i walked in until i left with my new car i always felt a great vibe from these guys. Izzy bawab was my salesman who is very experienced and knowledgeable helped me pick the car of my dreams. Ted Renka izzys manager congratulated us on our purchase and told us that if we needed anything he would make sure we were taken care of. Ted Renka and Izzy the oppposite of what people think of car salesman. Ted renka and izzy are honest, caring, compassionate and they truely love what they do

SethColeman

May 17, 2016

I had a excellent experience here! I came in to lease a NX and I was very happy when I left. Hassan was my salesman and he did a great job helping me feel comfortable and making sure I got the car I wanted with all the features I wanted. Thank you Tri-County Lexus.

Kelsey Jean

May 9, 2016

I heard from a friend to go to Tri-county Lexus because they gave him a great deal and they were friendly. I can say I totally agree and I was not disappointed. When I first came in the receptionist told me she would get me a salesman and his name was Hassan. He gave me all the information I was looking for and made sure they had the car with the interior and exterior I wanted. Rene(i think his name was) the general manager came in to help finalize my deal and he was so friendly even gave me a free umbrella and coffee mug. The finance department is usually when the buying a car process gets long but Jamal was so friendly and explain everything in no time. It was all together a great experience and I would recommend this place to everyone.

Hens Soloman

May 9, 2016

I am sure this is the place you want to go to when looking for a Lexus. I was interested in the Lexus RX 350 and my friend recommended me to this dealership. She also told me to go see Hassan which was her salesman when she went. I came in and Hassan started showing me the Rx that was in the show room and offered me to go on a test drive. The car was amazing and on our test drive he was showing me the different features and tools on the car. When we got back Hassan continued to answer all the questions I had about the vehicle. After talking to Hassan I knew I wanted the car that day so we made a deal, which was a good deal! Hassan helped me through the rest of the process with the fiance guy and showing me the rest of the features in the car after I bought it. Thank you Hassan and Tri-County Lexus.

Franklin

May 9, 2016

My experience here was very pleasant and everyone was very helpful and nice. You should come here and ask for Hassan as your salesman and you won't be disappointed.

Robyn Li

May 9, 2016

I have bought and leased many cars since I was able to drive and I can honestly say I have never had such a smooth and pleasant experience. Hassan Ghamlouch was the salesman I had the pleasure of working with that made my experience great. Thank you Hassan and staff!

Scott G

May 9, 2016

If you want a great car and a great experience buying a car come to Tri-County Lexus and ask for Hassan Ghamlouch. He was very knowledgeable about all the vehicles and was willing to work with me to find a deal that was perfect. Thank you to all the staff for being so kind and I will be back when my son needs a car.

Tony M

May 9, 2016

Everyone writes negative reviews about this place and I am not sure why. I came to Tri-County Lexus wanting the RX 450h but I thought it was out of my price range. I did read the reviews that talked about the "hidden fees" but there were some good reviews also and since live so close I decided to give it a try. Hassan was the salesman who I was introduced to when I first came in and he was very nice and informative. He took me on a test drive which made me love the car even more. When it came to taking to the finance guy, Jamal, he was also very nice and got me a great deal. I would recommend this Lexus dealer to everyone.

Nikki G.

May 9, 2016

When I came to this dealership, I was greeted at the door and then directed to my salesman Hassan. He allowed me to look around at the floor models and decide which one I thought was best for me. He gave me all the information and worked out a deal that was perfect for me. Thank you Hassan and Tri-County Lexus.

jeanmarie2006

May 3, 2016

I want to thank Kamil for the quality service I received at Tri County Service Center. He is a real professional and very knowledgeable. If you need a good diagnostic specialist request Kamil. You and your car will be in good hands.

Daniel Krosby

May 3, 2016

I had an incredible experience in costumer service with Hassan he was incredibly informative and knew the answers to every one of my questions! I will recommend this dealership to anyone and I'm so happy with my new car! Thanks Hassan

"David"

May 3, 2016

I was shopping around for the best deal and I have to say Tri-county lexus has the best deals. I was looking to lease a new car I walked in and was greeted by nice young lady where she told me that someone would be right with me as I looked around. I was approached by a young man by the name of Hassan. He was very kind and helped me with all my needs in a very nice manner. He guided me and showed me all the features in the car I was interested in. About 2 to 3 hours later I was driving off in my new RX350 and couldn't love it anymore. I left my old car and was happy to drive off with my new lexus either a great price better then route 10 and englewood or prestige. I went to all Tri-county gave me the best deals in the beginning and I also ended up with better then everywhere else. Thanks Tri-county lexus

Lizzy

May 1, 2016

Was recommended by a neighbor to visit Tri County Lexus dealership in Little Falls, NJ- which is where they purchased their car. When we arrived yesterday we were greeted by Abe Hindi, he is very courteous, knowledgeable and helpful. He showed us several models/colors/trims of the NX200t. He made my shopping experience exceptional- I purchased my first Lexus and am very happy with it. I highly recommend Abe and this dealership.

tiffany828

Apr 27, 2016

I have to admit George Slider of Tri County Lexus was an awesome salesman. He helped me through the entire process with ease and I felt very comfortable in the leasing of my new vehicle and even got a few extras out the deal. So I would definitely recommend George and the dealerhsip to anyone looking to lease or buy a car. The level of service was awesome!!!

tiffany828

Apr 27, 2016

I have to admit George Slider of Tri County Lexus was an awesome salesman. He helped me through the entire process with ease and I felt very comfortable in the leasing of my new vehicle and even got a few extras out the deal. So I would definitely recommend George and the dealerhsip to anyone looking to lease or buy a car. The level of service was awesome!!!

Phil

Mar 28, 2016

Sean Donnelly spent a great deal of time explaining all features of the car and followed through with no surprises when traveled to NJ to pick up vehicle. He was personable, knowledgeable , and detail oriented. All details that were shared via phone were on par when at dealership. This was the best price for 500 miles...very happy with transaction and will deal with Sean again for my next purchase. Highly recommend.

Shermona

Mar 26, 2016

We called ahead to ensure the vehicle we wanted to purchase was still there. We even received a call the day before we drove the 4 hours to the dealership. While we were looking at the car another sales person brought a couple up to look at the car we were planning to purchase. Long story short, we left without a car. The other sales person took the keys and said sold!

kaw6gt

Mar 25, 2016

I actually forgot about this dealership until it came up recently. That's how great of an experience I had there. I saw a few reviews about the manager so I thought I'd chime in too. I was looking for various F sports and the sales person, Oscar was great. After I had a discussion with my wife and she liked the ES while I also wanted the GS-F, I was able to leave work early and see if we can get the deal going. Unfortunately, when I came back it was Oscar's day off so somebody else was there to answer my remaining questions (he was courteous too). He bought me into the manager's office to begin the deal. This is where things went downhill. I didn't appreciate the manager and the hardball stance he tried to impress me with. They wouldn't even talk price until they ran checks on me. I actually wasted my breath arguing about that so I walked. Bought a new Maserati Granturismo S-MC right after that and then a new Acura for my wife months later. Both Maserati Manhattan and DCH Acura in Montclair freely discussed anything I asked and treated me like a paying customer from the get go. The credit check didn't come until after we set the deal BTW. Their managers didn't try to gauge me before negotiating. I still remember that smug face when he leaned back in his chair and told me that "Lexus's policy is to run credit checks before negotiating because these aren't cheap cars". He sure showed me LOL. Never looked back. That left a bad view of Lexus on me all around. For the record, I sure as xxxx am enjoying my Maserati, my wife loves her Acura still and I am looking to replace our aging SUV for my growing family and maybe getting rid of my impractical 2 seater for another sedan. I know where not to go. In all fairness, I rated the CS as average because the receptionist and the other salesmen on the floor were polite enough. Quality of work, well, the facility is nice and the information I wanted (brochures etc.) were readily available but that's as far as I got thus the rating for price and friendliness pertaining to the main person.

jay

Mar 21, 2016

we purchased Lexus F450h.Jackie is our sales person. The process was long, we had done our home work well. it was a fun day.

Roger

Mar 10, 2016

I dealt with Giovanni when i was looking to buy a new Lexus RX. He was very knowledgable and i never felt pressured at any time. I decided on buying my new SUV that same day and i am very satisfied with the whole experience! I would highly recommend this dealership.

Kelly B

Mar 8, 2016

I honestly didn't think I could afford a Lexus and after reading other reviews I was worried about coming here but I had a great experience. Hassan G. helped me pick out which car I liked and could afford. I was a little nervous being a girl and going to a dealership by myself but I really got a great deal and I'm happy.

Jeff karan

Mar 7, 2016

Made an appointment with Robert. I came in and met him and he introduced me to mike decandia. From there i was ahown a few cars that interested me. I picked the best one for my family. I went through the process, and it was great. I was expecting it to take much longer for than it did. Car bought was a 2016 Lexus rx350.

Andrea P

Mar 6, 2016

I was trying to decide between getting an Acura or a Lexus IS, so i walked into Tri-County without an appointment, was greeted imediatly by a friendly salesman Giovanni. He guided me to the right vehicles, thankfuly they had the color that i wanted in stock. After i test drove it i was hooked, car looks and feels amazing. In the end i got the price that i wanted.I had my new car the same day and loving it.

MrLieberman53

Mar 3, 2016

I am a repeat buyer(leaser) for Lexus, i have always leased my cars from another local dealer which is closer to my home. But i had a feeling i was not getting good deals anymore, so i shopped around at 3 dealers and i felt the most comfortable with TriCounty Lexus with salesman Michael D. Really treated me with respect and also was very patient with my mother in law, she will be a driver of the new car. I love the new look of the 2016 es350.

Dooeyschwartz14

Mar 3, 2016

I had contacted mike decandia my salesman to set up my first oil change with his service department for the enxt time i am in the area. I took a tour of the service dpartment and it looks official!! I also met the advisors, seem like nice people

Ryanb

Mar 3, 2016

My lease on my BMW was up in 4 months I started doing my shopping or so I thought. When I walked in I was greeted with a smile by a sales person named Giovanni. He answered every question I had he also spent 2 hours with me because I was undecided as to what I wanted another sedan or an suv. I decided on the 2016 RX350. Thought I was going to have to wait untill my lease was up but he made it easy for me to leave my old car there and take my new car home!

Marc burghort

Feb 28, 2016

The rating I gave was based off of the experience I had on a Saturday. It was really busy I could tell and I didn't sense anyone trying to rush the process or anything. I had Hassan as my salesman he was still learning but very pleasant kind and nice. He gave me all the information I needed and I was happy to make a deal and drive away with my new Lexus IS 300. I would recommend this place and I'm going to refer all my friends here. They gave me a great deal better then anywhere else I went to. Hope this helps anyone willing to buy. Thanks tricounty Lexus

lugga12345

Feb 17, 2016

If I had the option to rate my experience 0 stars I would...This review is mostly directed at Ray Ali, the salesmen I had the unfortunate experience having to dealing with. After a meeting with Ray at the dealership, a few phone conversations and text messages over the course of a week, we had a verbal agreement on the lease terms for a '16 IS300. I live about an hour away from the dealership so it was very important that when/if I came back in, it would be to sign and leave with the vehicle. This was communicated to Ray several times. I come back in, sit down at his desk and we hit our first snag....the 3 blue IS300's Ray told me were on the lot just a couple days ago were gone. Luckily I wasnt dead set on that color and liked the car in black as well.Ray takes us to the car on the lot and I ask if my brother can test drive it since he will be driving it as well. Ray seemed upset but agreed to go back in to get the keys. While we waited my brother, no knowing Ray at all, asked me I thought Ray was acting sketchy. Ray comes back out and we get in the car for a test drive. Sitting almost silent in the back, Ray said not one word about the car and just provided turn by turn directions. We get back to the dealership and at this point we've been there for a while and was ready to sign and lock up the deal. Ray sits down and initiates the conversation about price and completely disregards the fact we already had a verbal agreement on the lease terms. As we continued the convesation it becomes clear that were over 200 HUNDRED/month apart from what we discussed and what they actually could make happen!To make matters worse Ray attempted to deny a verbal agreement was made and claims he said he "would try" to get me the deal I wanted. He even put words in my mouth and recalled my first visit to the dealership "weeks" ago when it was exactly 1 week. I lost it at this point and walked into the sales managers office to have a word with him. He looked at me like I was just another unhappy customer and offered no apology for his salesmen's dishonest and misleading technique. I believe the manager said "Ray was just doing his job."According to the sales manger, it is the salesmen's job's to lie and promise the world only to not put their money where their mouth is when it matters. Stay away from this dealership and watch out for salepeople like Ray.

thisdealershipsucks

Feb 12, 2016

Had a verbal agreement on a Lexus, drove over an hour thinking I was going to drive home in a new Lexus. We sat down and he then charged near 300 dollars more a month than the price we negotiated. Just a pure xxxxxxx move, and I wish all of the sales people here and the dealership nothing but the worst. They are all conniving xxxxxxxx. Do not believe a word they say. STAY AWAY. The car was also unimpressive, felt like a slightly enhanced toyota to be honest.

arfoce

Jan 3, 2016

I drove 75 miles from PA. Sean Donnelly greated me at the door and had the car ready for a test drive. We sat down and talked about my options, he was honest and accomodating and as a result, I drove away with a brand new Lexus. Thanks for being such a professional Sean!!

Connie

Jan 2, 2016

Have to start by saying we are not too fond of salespeople ...........sorry but I had to say it in order to post my review. At this dealership we found Jose Loidi the most caring, knowledgeable and considerate salesperson one that goes the extra mile on his own to please his customers and THAT is hard to find !! He made the CAR BUYING experience an actual pleasant one as oppose to our past car buying experiences , those were not pleasant at all !!! Jose understands the whole process and makes it as smooth as possible even advising us on what we should be looking for when purchasing a vehicle , things that sometimes as a customer you don't think of checking. Will go back to Tri County Lexus and recommend it to my family and friends worth the trip , they really try to please !!

lexussucks

Dec 26, 2015

This was our first purchase from Lexus, and it has been a horrible one. This dealership pushed us into buying a used car. We were there for hours with the financial department that kept trying to come up with crazy deals and made promises that they could not keep in the end regarding our loan. That was annoying and a very poor waste of our time, however that doesn't even compare to the fact that they sold us a defective car without any kind of care. After having the car for about 1 month the transmission started to go on t. We brought it back several times and were told a different story each time, it wasn't the transmission, it was part of the computer system, etc... Finally after confronting and arguing with the sales manager, he agreed to have the head of mechanics look at the car. Turned out that the transmission was bad and they did not want to replace it. We were told that since we were 5,000 miles past our covered warranty, we would have to pay for the transmission. We have been sick over this car deal. How can a dealership selling such a prestigous car brand, sell a car like this, and have no remorse. The ironic thing is that I was trying to buy a good quality car that is safe and reliable. It ends up that my 2003 Hyundai was a far better purchase and drives better than the 2013 RX 350 that we purchased. This dealership needs serious help in so many aspects - customer service, values, honesty... They truly should be ashamed of themselves. It is bad enough that they sould us a bad car, but on top of it they wouldn't recognize the problem or help us get it fixed. This is not the way you conduct business and earn loyal customers. Do yourself a favor and stay away from this dealership.

Longtime Lexus owner

Dec 12, 2015

I have never been as frustrated by an auto dealership as I was here. After negotiating almost an hour with the sales person and apparently agreeing on a price to lease a new Lexus , we then entered some alternate universe. I was told that before the contract could be written I had to show I was "serious " by providing them with my drivers license and a deposit. I found it very odd and said I would get them whenever they needed after they wrote up a contract. After two trips back to the sales manager the salesman indicated they had to go through "our process" so he could not write a contract until on quad with their request. Finally the sales manager came over and basically said how do we know you're serious if you won't give us a deposit. I suppose I could have said I've been here almost an hour so how much more serious could I be. Instead I tried to reason with him that I was prepared to give them a deposit if they wrote a deposit at the price that was quoted. The manager then said it would have to be a nonrefundable deposit so I decided to take my business elsewhere since they were being so unreasonable. I have been to several other luxury car dealerships during the search and non-acted so strange and unfriendly. I certainly can't say they inspired many trust from me.

Sabrina V

Nov 18, 2015

I had an amazing experience buying my first Lexus at Tri-county Lexus. Ali Haltam is very professional and made me feel like family. I would definitely recommend my family and friends to him. Excellent customer service!

Priscilla Trias

Oct 25, 2015

Lexus consistently beats the competition in Customer Satisfaction category. But what separates them even further is the way they deliver their service-- it's always with a smile :)! We have proven this yet again when our RX350 was brought in for a 60K mile service at TriCounty Dealership today,10/24. And who was there to greet us with a smile? Adviser Jeff Lucca! It is a pleasure to deal with Jeff because he is honest, fair and very thorough with his work. I can't commend him enough along with the other staff in the Service Dept for the very fine work they deliver day after day. Thanks again, Jeff. Orlando/Priscilla Bloomfield

desai

Sep 12, 2015

I am looking to lease a Lexus IS 350 AWD and had some True Car quotes and quotes from other dealers. Frank called me this morning, I very transparently quoted the numbers I had received from other dealers. When I asked him, he put me on hold and when he returned for some reason he wanted me to go there. When I asked for inventory he said come and look at it. I scheduled an appointment with him. When I called him back a few seconds later, Robert picked up the call, an on requesting the Car configuration sticker (which other dealers have very transparently been sharing with me) Robert says "Why don't you come over and look at it yourself?" There is something fishy going on and they are not transparent. I recently leased a Lexus NX 200t from Lexus Of Englewood with so much better experience, whether it be phone or in person. I looked to move to Lexus IS coz i loved the NX and the Lexus experience. But this dealer totally ruined my buying experience. I requested them to send me an email quote with the price breakdown, they did not send it to me. Stay away from them, they look dishonest and not transparent at all. Frank was also very arguable about my trade in and wasn't ready to talk at all. When I said if he could met of beat the price, he was stuck on my trade-in which I have already appraised at an Acura Dealer this morning. I usually do not write reviews from cellphones, but this guy just pissed me off. Horrible! DO NOT EVEN GO there. They are so rude on phone, forget getting there in person.

Faith123

Aug 23, 2015

I went to this dealership on the 4th of july to lease a new lexus es 350. not only were the salesmen mocking me but they also made some silly comments maybe because they thought i wouldnt understand a thing that they were saying. they were so unprofessional and dint know how to deal with me. i asked the salesman if the monthly payment that he was quoting me was with taxes or not and he said it was all taxes included. then after that he went through two of his superiors, and the 3rd manager told me that the quote was without taxes!!! i went for a brown color car and one salesman in their office made fun about that as well. In the end when i was all frustrated and screaming at them, they got ready to give me the car at the price i was asking for and even were ready to pay my first month installment. But i refused and finally got my lexus at another dealership because i couldn't stand these unprofessional people by then. the name of the manager is Mike and the sales person i initially interacted with was a new guy there whose i name i forgot. I dont want any settlement as i have already leased a lexus through other dealership.

Proud RX350 owner

Aug 21, 2015

David Delgado gave me the buying experience of a lifetime. This guy hustled for me, and helped me get the car I wanted, at the price I wanted. Could not have asked for a better experience. Semper Fi!

James

Aug 11, 2015

After reading past reviews we asked for Sean Donnelly and I'm glad I did. I purchased 2013 740 BMW vehicle and Sean was knowledgeable,professional, patient and made the buying experience a pleasure. He is customer service oriented and he will go the extra step to assist you with your purchase. I would highly recommend asking for Sean when making a purchase at this dealership. However, if not forSean's professionalism we properly would not have purchased the vehicle, the manager never came over to introduce himself, nor thanks us my making the purchase, the rest of the staff was not courteous.

Mike C.

Jul 31, 2015

This was the best experience we ever had buying a car. We went to Tri-County Lexus to buy a new IS250 and trade our Subaru Outback. We had already went to Lexus of Rt.10 in Whippany and Bridgewater Lexus. We're lucky that we found Tri-County Lexus. They not only beat the two other Lexus dealerships with their prices on the new car and the trade but the entire process was smooth, quick, and easy. Soon as we arrived we began to negotiate numbers and only numbers. No sales tactics just facts about the numbers. We came to an agreement quickly and the entire process was a breeze. Izzy Bawab was the best car salesman we've ever dealt with. His straight forward approach was refreshing. All of the staff that we came in contact with were tremendous. Thank You!

Al from CT

Jul 24, 2015

We drove 80 miles from CT to look at an advertised Certified Used Lexus ES350 at this dealership. We called ahead and were assured that the car was available. Sure enough, it was. Our salesperson,Sean Donnelly, went above and beyond the "call of duty" to make sure everything worked out for us.He accurately answered every question we had about the car, and remained patient and friendly as we went through the negotiation process. Without his help we may well have missed out on a very good deal. Sean also assisted us after the deal was signed, by helping to follow up on a minor "bump" that occurred at closing. In short, we are grateful to him, and we applaud the Dealership, for making the whole experience very positive. We would definitely buy our next Lexus at Tri County and give Sean Donnelly and the Dealership our highest recommendation! By the way, we love our Lexus!

Al from CT

Jul 24, 2015

We drove 80 miles from CT to look at an advertised Certified Used Lexus ES350 at this dealership. We called ahead and were assured that the car was available. Sure enough, it was. Our salesperson, Sean Donnelly, went above and beyond the "call of duty" to make sure everything worked out for us. He accurately answered every question we had about the car, and remained patient and friendly as we went through the negotiation process. Without his help we may well have missed out on a very good deal. Sean also assisted us after the deal was signed, by helping to follow up on a minor "bump" that occurred at closing. In short, we are grateful to him, and we applaud the Dealership, for making the whole experience very positive. We would definitely buy our next Lexus at Tri County and give Sean Donnelly and the Dealership our highest recommendation. And we love our Lexus!

Sweetmelissa :)

Jul 24, 2015

I purchased a Certified Pre Own Lexus IS 250 from Tri County Lexus a few month ago. I am not a "blogger" or a "review writer" by any means. However, I wanted to share my experience with not only the dealership but also with my salesman Justin Salomone and his manager Orlando. They make a great team!! I got the car of my dreams, at a price that fit my budget, and the car itself looks like it just rolled off the new car showroom!!! Thank you so very much guys...

carlos and maria

Jul 5, 2015

i just bought an acura rdx from this dealer, David Delgado was the salesman and he did an outstanding job to help us to find the car that we wanted

Nancy H

Jun 23, 2015

After reading past reviews we asked for Sean Donnelly and I'm glad I did. I purchased two vehicles and Sean was knowledgeable,professional, patient and made the buying experience a pleasure. He is customer service oriented and he will go the extra step to assist you with your purchase. I would highly recommend asking for Sean for your next Lexus purchase.

Cheul

May 24, 2015

I was great experience! I really thank you to the guys at tri county Lexus for offering me the best choice. Especially, Sean Donnelly is the best car sales person that I've never met before. He helped provide great service and assistance. Of course, manager and financial guys are also great, very professional and nice.

Stew wilson

May 12, 2015

Thank you to the guys at tri county Lexus for helping me obtain the car I wanted . Sean Donnelly helped provide great service and assistance. All around great dealership and thank you guys for my 2010 Audi s4

oakland

May 5, 2015

Sean Donnelly was to the point, explained in detail all pricing and contract so that i was well aware of conditions. If you want quick good service go to Tri County!

973Fanatic

May 1, 2015

Sean Donnelly made the entire buying experience so relaxing. I had some pleasant exchanges with other representatives as well (Izzo is awesome!), but most of my interactions were with Sean. I'll definitely be working through him when it's time for an upgrade or additional car.

Stewie1988

Apr 27, 2015

The feel and drive of this car is Stupendous to say the least. I was not disappointed with finding this car and it being true to what was advertised on the site. Ive only had the car for a day and a half but i am overall pleased with its features.

Michelle C.

Apr 16, 2015

I went in with the purpose of refinancing my 2010 Lexus 2010 RX 350 and was able to trade it in with no hassles or issues for a newer model. David Delgado was most helpful and pleasant. He did everything possible to ensure a smooth transition from one vehicle to another, and his boss/Orlando was also very proactive with making sure all paperwork went thru with no problems. I would highly recommend Tri County Lexus to anyone looking for a used or new vehicle.

robin13

Apr 15, 2015

i bough a pre owned certified Lexus the experiences was extremely great my sales rep was amazing and they gave me the best price and deal that i could get.. my sales rep Alex Aguilar was a really nice person that help me make the right decision to which car to choose i really suggest any one to go there they treat you like family over there..

CarGuy2220

Apr 14, 2015

The sales and management were very professional, resulting in a very positive experience. From the value of my trade to the financing.details, their team worked together to offer the best deal compared to other dealers I visited. I highly recommend Tri county and their team of experts!

Zaw Maung

Apr 13, 2015

I went to the Tri County Lexus for first time and Mr. Ali ( sale person ) helped me to get my pre own lexus. He was really good person to communicate with. I recommend this place to buy or rent whatever you needed for.I am really happy with my pre own lexus Car. Besides, you could wash your car anytime in that location. Thank you Ali.

Missy Lynn

Mar 31, 2015

I switched dealerships from Prestige to Tri-County due to the convenient proximity to my home and office. I am compelled to write this review based on how pleased I am with my salesperson, Ali Haltam and the Finance Manager, Maikel Daoud. Maikel was professional, informative, polite, and helpful. I enjoyed working with him. Ali is also professional, patient, and accommodating. The process of getting into my new car was completed swiftly in one afternoon. He orchestrated communication between all departments seamlessly throughout the transaction. Any question or need I had thereafter was taken care of quickly, he is very responsive and is clearly looking to satisfy the client. There's nothing more I could ask for in a salesperson. He's the man. I look forward to working with both of them in the future.

tkjmv

Mar 30, 2015

I recently when into Lexus, not planning to buy a car but just to look to see what the brand had to offer. I was in a current lease with Infiniti and looking to get out. I was completely won over by my salesman, Michael DeCandia. He did everything he could to get me out of my current lease and into my new GS350, at an amazing deal. I would highly recommend this dealership for anyone looking for a high end vehicle at a great price. I have been leasing vehicles for quite some time and Michael DeCandia has been by far the best salesman I have ever had the pleasure of dealing with. I am loving my new Lexus! Go see Michael for the easiest car buying I have ever had.

Tara K.

Mar 30, 2015

I recently when into Lexus, not planning to buy a car but just to look to see what the brand had to offer. I was in a current lease with Infiniti and looking to get out. I was completely won over by my salesman, Michael DeCandia. He did everything he could to get me out of my current lease and into my new GS350, at an amazing deal. I would highly recommend this dealership for anyone looking for a high end vehicle at a great price. I have been leasing vehicles for quite some time and Michael DeCandia has been by far the best salesman I have ever had the pleasure of dealing with. I am loving my new Lexus! Go see Michael for the easiest car buying I have ever had.

Meghan

Mar 29, 2015

I bought my certified 2012 Lexus IS 250 at Tri County Lexus in March 2015. It was a pleasure doing business with my salesman, Ali Haltam. He was very welcoming and professional. He made my car buying experience a piece of cake. I love my car and I got a great deal. I'm extremely happy and would go back and deal with Ali again. The dealership and its employees are top notch.

J.B and N.B

Mar 26, 2015

cant say nothing but good things , Alex Aguilar and Junior both did there best to give me a car under my budget and with the least out of pocket. They were very helpful and nice. i will deff do business with them again. thanks guys

ronthelarrr14

Mar 25, 2015

Came in on an online deal for a new RX350. My sales rep Jean Baptiste took care of me and went above and beyond to get me to a price i was comfortable with. I really appreciate his due diligence and effort to make me enjoy my decision of coming in. I will definitely come back when my lease is up.

Daryl D

Mar 25, 2015

My daughter and I went to Tri-County Lexus looking for a used car for her that we saw on the internet. The moment we walked in the showroom door we were met with smiling faces. Ali immedieatly came to greet us with a smile and a handsake. He had the papers and all the infomation about the car that we were looking for in his hand and was ready to answer all questions about the car that I was inquiring about, Excellent Ali was very professional, He explained everything about the car which I liked. Ali went over the whole financil process with me and my daughter, took his time to explain all the details. It was a pleasure to work with Ali and from that experience I know I will be back to tri-couny lexus in the near future to buy again.

JB and NB

Mar 25, 2015

i was recently on the market to purchase a BMW or Lexus - so i happened to stop in to Tri county Lexus to test drive a gs and due to the service that i received from Alex and Junior i decided to purchase a car that night. they did everything they could to get the vehicle in the budget that i have gave them. me and my wife where very satisfied with the number and the vehicle we purchased. i will recommend this place to any of my friends or family. thanks again guys

Eric, K

Mar 25, 2015

I will like to express that the sales executive who helped me to acquire my 2013 Lexus GX 460, Ali Haltam was amazing, professional and honest. He did not engage in any negotiating ploys or under handing tactics. Mr. Haltam provided all available information about the truck, tutored me on how to operate the truck since it is very loaded and above all the price was great even though he made counter offers. In fact, he was nice and pleasurable to deal with even though I am an educated consumer he accommodated all my excesses. If I did need another car tomorrow, I will go back to Tri County Lexus; they will definitely be my first port of call.

marcusfan21

Mar 23, 2015

I saw a few deals online at tri county lexus and decided to visit and see how much was true in the advertising. I didn't really have much of an expectation but they proved me wrong I have to admit. I was looking at a new ES 350 and the gentleman who was helping me, Jean, did such a terrific job with the process handling that i ended up with a vehicle in my hand on my way out. I would most definitely recommend this place to a friend who's looking.

Lisa

Mar 23, 2015

I visited Tri-County Lexus in November to inquire about purchasing a new car. I was initially greeted by Ali, who has been a pleasure to work with. He is professional, pleasant, knowledgeable, never overly pushy and always works with a smile. He was able to help me purchase my dream car and has been available to help me with any questions or concerns I may have had to this day. I highly recommend this car dealer, especially Ali!

Ray

Mar 20, 2015

I just bought myself a 2013 Lexus GS 350 with 9000 miles Almost New WOW. Ali had it in the showroom and I had come to see a different one. Ali showed me what a machine like this goes for and I was sold.Thank You Ali and TRI-County Lexus

Christopher

Mar 19, 2015

I would like to thank the staff at Tri County for making it happen. Ali Haltam, was very knowledgable and enthusiastic in showing me the vehicle and making this car buying experience a pleasant one. I was able to drive home with my pre owned Lexus in just 2 hours! If you are looking for a genuine sales person to deal with, Ali is your man! Thanks again!

Bev12

Mar 18, 2015

I leased my first 2015 IS 250 from Jim Nicoletti and my experience could not be any better! He was very informative and made my leasing experience wonderful. I will definitely be going back to him for future car purchases! I love my new car!

Alex

Mar 18, 2015

i came in for a Used Scion Tc and left in a Brand New IS250AWD !!! i actually sell cars for a living an i know great customer service and Alex was it. I already have plans to Purchase a GS after my lease is up. I would recommend him to everyone i know in the market for a Lexus.

NJBK

Mar 17, 2015

Leased my first Lexus (2015 GS 350 F-Sport) from Tri County and had a great overall experience. Actually left without a car during my first visit, but was informed I would be hearing from Ray in a few days. He called me on the day he said he would and I was in the car that night. Very reasonable dealership and tries hard to get you what you want.

Dkronstat

Mar 13, 2015

I recently was invited by Lexus to test drive a vehicle for a promotion they mailed me. I was greeted at the desk by a very nice girl who assigned me to Abe Hindi. From the moment Abe introduced himself, he was extremely professional. He evaluated my needs, and directed me towards the vehicle that he best felt would meet my criteria. He never stopped being courteous and attentive. His mannerism was "at your service" and treated me respectfully throughout the sales process. Even though I did not purchase a vehicle on this visit due to my personal criteria for what Lexus offered, I definitely would have if the vehicle had fit my needs. I would highly recommend Abe and his management if someone was looking at a Lexus as Abe proved he would make the transaction as easy and comfortable as an auto purchase could possibly go. Kudos to the dealership for having such a well trained salesperson as Abe.

Jlazaro6139

Mar 12, 2015

I have to thank Mike DeCandia my beautiful new 2015 Lexus is250. He was awesome from his personality to informative and extremely helpful got me the best deal he possibly could and helped me get my dream car. I must say one of the best car salesperson I ever met. Thank you for helping my husband and I purchase my dream car and getting us a great deal. He's truly the man!!

naglaa

Mar 12, 2015

Mike DeCandia provided exceptional service!! Put my husband and I in to a wonderful new model Lexus!! Quality at its best! Above and beyond service. What more can you ask for?

rashedal6

Mar 10, 2015

Abe has proved to be the best possible salesman a customer can ask for. Not only does one feel completely comfortable with his friendly demeanor, but his knowledge and straight-forward attitude made me CONFIDENT in dealing with him. I knew almost immediately that Abe was an honest gentlemen, and I could not be happier with his service. After visiting nearly every Lexus Dealership in the area, Abe Hindi was the only one I trust from now on.

FASTASLIGHT

Mar 7, 2015

The thought of negotiating with professional negotiators is intimidating I never thought about buying a new car until I needed one walking into Lexus and working with Abe was the best thingFor a person like me. Kind, Friendly andNot intimidating, my wife and I were amazed.

Eli Cohen

Mar 7, 2015

Me and my wife were a little hesitant to go into the dealer because we didn't want to be taken advantage of or deal with the back and forth that most dealerships put you through. Abe H. was simply awesome. He was extremely polite and very informative about all the vehicles available. We told him our monthly payment budget and not only het met it he exceeded it without all the hassle. Just pure honesty and a good plan. By far the best salesperson I have ever met and I recommended him to all my family and friends. I definitely will be going back to Abe for my next Car.Eli Cohen

Jennifer B.

Mar 7, 2015

It was an extreme pleasure to work with Justin Salomone, the assistant per-owned sales manager, at Tri-County Lexus, located in Little Falls, New Jersey. Not only did I have a great sales experience purchasing my Lexus RX350 SUV, but I truly appreciate how knowledgeable and straight forward Justin was about price. He was able to get me the outside/interior color of the SUV I wanted with low miles, as well as a fair trade-in deal I was very extremely satisfied with. Justin made the whole car buying experience seamless and I highly recommend him to anyone interested in the purchase of a pre-owned vehicle at Tri-County Lexus.

Champs9900

Mar 4, 2015

Jean! Jean! Jean!He is by far the best salesperson I have ever met... And I have bought numerous cars over the course of my life. Jean was extremely straightforward, fair, reasonable, and easy going. He did not engage in the usual sit and wait tactics that many salespeople will make the customer endure. Instead he listened... Was knowledgable about the Lexus... And made offers that were in line with what you will find on true car. Based on his professionalism, I will be gladly returning soon to buy another Lexus. Thanks again Jean. On a side note, be careful of the tactics that the finance office will attempt to pull.

Dirtyjr

Mar 2, 2015

Found a car on your web site. Stated it was a CPO. Called and spoke to Brian was told car was detailed and ready to look at it. Went last Tuesday to see it spoke to Jose and found it was in the shop rear bumper was damaged and was being repaired. Also car was not detailed was full of salt. Mechanic was also completing the inspection for the CPO. Came back on Saturday and spoke to Jose again. Took it for a test drive. Now the car was not CPOed. Would have to pay $1495 to have it CPOed. Had to show him that his website stated that it was already done. 3 times in lest then 10 minuets Joes has to go and speak to the F&I manager before he could give me an answer on anything I asked. We left went to another dealer that day and got a better deal. Never again will I go to that dealer. Worst experience ever trying to buy a 40000 car

Stavros Siskos

Feb 24, 2015

So for the longest time I had been interested in purchasing a new vehicle. No matter where I went I didn't find the car that I was crazy about. When I came to Lexus I immediately fell in love with the NX 200t. What made the experience amazing was the service that I received from Edward Dandry. He is patient and will help you find the car of your dreams. The time and dedication he put into helping me out was what closed the deal. So happy with his service! If you're looking to purchase a car don't miss out on getting in touch with Edward!

Stavros Siskos

Feb 24, 2015

When purchasing a car it's always important to have dealer that is helpful and driven to help you find a car that best suits you. The minute I came into Lexus in Little Falls, NJ I was greeted with a warm welcome by everyone there. I received the best service with Edward Dandry. I was looking into purchasing a car and once I started talking to Edward I could see that he was really looking out for what was in my best interest. He is patient and very cooperative. Definitely recommend him if you're interested in purchasing a car. If it wouldn't have been for him I'd probably still be searching or I wouldn't even have a car! 100%!!!

Kelly

Feb 18, 2015

I met Mike on accident at the grocery store, I overheard him speaking about the great lease deals, that they were offering to a employee and as he handed a business card over i asked for one as well...I was in the market, and almost pulled the trigger on a Infiniti, bc i did not think i can afford a Lexus. after speaking with Mike, i set up a time and day to come see him. when i arrived he had the car i was looking for all ready for me to look at...so i looked at it and in no time, i drove away with it....overall, process was smoothe, great product and i love my new CT200H, almost 45mpg!!!!

Joe Zac

Feb 15, 2015

This is my second lease at Tri County. The only reason I went back and did not look at other delers was becuase of Mario in Sales and Scott in Service. They have procided superior service and advice.I would highly recommend this dealership and dont forget ask for Mario in Sales.

Mike From the Bronx, NY

Feb 15, 2015

Very pleasant buying experience! Warm environment and courteous staff. I called at 10am and told the salesman I would be there in 40 minutes. Car was up front and ready for me to test drive. They worked with me to the best of their ability to make the deal happen. The sales guy David Delgado is top notch! Definitely worth the trip from NY.

Sheelu02

Feb 9, 2015

Had the pleasure of working with Ed. Very professional and easy to work with. Will recommend him to our friends and family and we already have.

jsnthms

Feb 9, 2015

My wife and I were shopping around for a Lexus SUV and came to TriCounty Lexus Dealership. We had searched their website for a Certified Pre-Owned vehicle and saw an RX350 at a great price. We had the privilege of having Edward from the New Car showroom work with us. His professionalism made us feel comfortable in choosing the right vehicle we wanted. Thank you Edward and the TriCounty Lexus team for helping us drive off the lot (the same day) with our Lexus RX350!

KFog

Jan 30, 2015

We went to Tri County Lexus to purchase a used vehicle we found on the internet. Via the internet we were told that we were guaranteed the price. Upon arriving at the dealership we found that our original appointment person was not in for the day. At the end of it all, were glad that they were not. We were assisted by Sean Donnelly. Sean is the epitome of professionalism. He inspected the vehicle with us and took us for a test drive. During the test drive he pointed out several features that we were unaware of while giving us a clear picture of the history of the vehicle. He was very thorough with his information, answering all of our questions and concerns regarding the vehicle. He was not pushy at all and honored the internet price without question. We were on a tight time constraint and he was very accommodating and respectful of our time. Sean went over the financing process before handing us over to Mike to complete the transaction. Mike was very honest and informative. He showed great concern for our financial questions and needs as a consumer. Overall, this was the best car purchasing experience we have ever had. Sean is the best.

KFog

Jan 29, 2015

We went to Tri County Lexus to purchase a used vehicle we found on the internet. Via the internet we were told that we were guaranteed the price. Upon arriving at the dealership we found that our original appointment person was not in for the day. At the end of it all, were glad that they were not. We were assisted by Sean Donnelly. Sean is the epitome of professionalism. He inspected the vehicle with us and took us for a test drive. During the test drive he pointed out several features that we were unaware of while giving us a clear picture of the history of the vehicle. He was very thorough with his information, answering all of our questions and concerns regarding the vehicle. He was not pushy at all and honored the internet price without question. We were on a tight time constraint and he was very accommodating and respectful of our time. Sean went over the financing process before handing us over to Mike to complete the transaction. Mike was very honest and informative. He showed great concern for our financial questions and needs as a consumer. Overall, this was the best car purchasing experience we have ever had. Sean is the best.

Joe

Jan 27, 2015

Thanks to Sean Donnelly for making the purchase of Lexus rx350 so pleasant. He went above and beyond to assure my wife and I were happy with our Lexus... Such a great guy and would recommend dealing with him to anyone... My wife loves her car and that's priceless! Thanks again Sean ...we now consider you a friend... Joe and Michele

Agnes

Jan 26, 2015

Sean Donnelly sold us our Lexus IS and went above and beyond to make sure we were satisfied throughout the whole process. He's very professional and would highly recommend him to anyone. He's the best! The level of customer service is outstanding and it was truly a great experience all around.

Sherry1108

Jan 22, 2015

I have always been hesitant to go buy a car myself because i have had the most horrible experiences with car dealers as i'm sure everyone has experienced. I have been car shopping for about 6 months and ended up by accident going to tri-county lexus and meeting with Sean Donnelly. He was down to earth and made the whole buying process for lack of a better word...amazing. He was honest, attentive, overloaded me with information and was patient with my questions. He wasn't pushy at all and very knowledgeable. I ended up buying the exact car i wanted (certified rx 350), i got an amazing deal with the help of Sean ofcourse and I probably will not go to another lexus dealer ever again. Hands down best experience ever!

Jerseygirl

Jan 13, 2015

Abe was our sales rep and he truly made our experience at this dealership pleasant! We came in for the CT200h and he was able to give us a competitive price for everything we wanted! He always responded to our emails and questions in a timely manner. Would recommend leasing from this dealership very strongly! They have great customer service... Everyone there!

adina s.

Jan 12, 2015

I am loving my new Rx350! i want to thank Edward Dandry for the amazing deal i got on my loease and for making the whole process easy and stress free! He is so proffesional and caring, wasnt pushy at all and made sure i was happoy with everything after the sale. Thank you also to the managers rene and ted and jose my delivery specialist! the whole team there is great!

michael hakanian

Jan 12, 2015

Loved the deal i got and my sales consultant Edward Dandry, i promised him i would write a review so here i am. i recently purchased a 2014 Lexus Ls460 and he gave me such proffesionalism and attention, ontop of that he saved me an embarsingly large amount of money off the msrp, he swore me not to tell anyone how much!, Thank you Edward!

George Patel

Jan 12, 2015

I recently Leased a New Lexus es350 from tri-county and after shopping around i went back to see edward dandry and he gave me an amazing deal. No stress no games just great service. He has the best most professional demeanor of any person ive met at a dealership, thank you Edward!

Isabe

Jan 11, 2015

I had some good experience with salesman in this place years ago. but lately, my god, used a salesman, Ali Haltam, who is lazy, un informative, rude, disrespectful, cheating. I do not think his character can keep this job. Sales should be warm, friendly, respectful, informative, knowledgable about the cars, and explains things reasonably. I did not find any above character on Ali. I understand dealer use lower asking price to attract customer, adding fees is ok, the price is not right, then we do not buy. but i was there at the second time after few phone conversations with the giving price from first visit. Please give me a clear final price, i will not buy if it is too high, it will be fine, but do not waste my time. But he is not a skillful sales.He made me waited 40 minutes for an appointment, and use time inefficiently, then complains of 1.5 hours appointment time is not long enough to make a deal at the second visit with my credit card in his hand. I am mad since I wasted my time on this guy. My valuable time! After i complained to the manager and he gave me the final price before i left. He promised in front of me that the giving price would not be added with ridiculous fees as webs info, then he added more than $6000 ridiculous fees which not including sale tax and document fees. His skills of cheating is childish, I feel being played and humiliated. I have shopping around for the car, nobody acts like Ali, I will buy my new car at another dealer, and I am happy to pay the final price, since the salesman is friendly, respectful, and honest with the final price, I only use 30 minutes to sigh up everything with this salesman.

meow615j

Dec 14, 2014

this is the 2nd time ive been there to buy a car, i wont go back anymore. they wont work with you, wont giveyou the options, colors you want, just a hard time, i wont even go into it, he was back and forth, acting like he would then gointo the managers and then its no, then made excuses oh we didnt know the car you are trading in didnt have navi wheni was very explicit and have a witness who heard me, it was all games back and forth...so they didnt get a sale from me...and i went there 5 years ago and had another bad experience..this is the last time i will try them..I gave this dealer one last chance. ...but the sales person i had again i spoke to, to hopefully work with him and hewas sarcastic on the phone, his words were i ripped up and shredded the paperwork we worked on becausethere was no deal! I have a witness to all of this. NO wonder this dealer is on the bottom of the dealers, and he was trying to tell me they are No. 1...i don't think so....but i did try ...i went yesterday to a different dealership, and i recommend them, there were easy to work with in Englewood and I recommend Pat Z...she's the best. I got my deal!

jamescory

Oct 31, 2014

My salesman, Mario Passafiume, was the absolute best! Mario was great to work with and made the entire process of leasing a new car simple and easy. The rest of the staff at Tri-County Lexus were great too.

Nicole DeMarzo

Oct 31, 2014

Very good service and experience with my car salesman, Mario Passafiume. He and his manager made the process very easy. I would definitely lease another vehicle from their facility.

Love My new GS

Oct 31, 2014

I want to thank Tri-County Lexus for the excellent sales and support they gave me. I want to Especially Thank Mario my salesman for making me feel comfortable and not pressuring me to buy. He was very knowledgable and knew all the details of the car I was looking at. I highly reccomend Tri County Lexus when you are looking at buying a nice Luxury car.

Impressed

Oct 30, 2014

While visiting the area from out of state , a friend recommended me to Tri- State Lexus. She and I both went to the show room off of route 46. We were met by a young enthusiastic sale person named Mario Passafiume,Although I was clear in letting Mr. Passafiume that would not be able to purchase a car that day he was extremely helpful and informative. He provided detailed information the perfect amount of attention that I needed while at your show room.I am very interested in purchasing a Lexus. ,on my next visit to the east coast.I have Mr. Passafiume's contact information and will definitely be using his expertise and guidance to help me with my purchase.I can not speak more highly of my experience while at your show room thanks to your competent and knowlegable staff.I look forward to making a car connection with Tri State thanks to an awesome salesperson Regards

Dominick and Lee

Oct 30, 2014

Our experience with Tri County Lexus has been wonderful. The sales representative, Mario Passafiume went above and beyond in giving us the information we required. His assistance after our purchase with programming functions into our vehicles was superb. Dominick & Lee

scerboj

Oct 29, 2014

My salesman, Mario Passafiume was extremely professional and went above and beyod for me. He followed through on every issue and turned my experience back to an extremely positive one. I would highly recommend him to anyone looking to buy a Lexus.

Isolte

Oct 29, 2014

I had a great experience here at Tri County Lexus on route 46. I am a female and Not one time did I feel uncomfortable or disrespected. The staff especially my dealer Ray were respectful and professional. They didn't make me feel rushed either. Ray is awesome he knows what he's doing and I definitely can see myself leasing from him again. When I had a question with the GPS he put me in contact with Jose Casado who I also recommend. He was respectful efficient and and professional. Post buying the car every encounter with the dealership has been pleasant from the free car washes to having them Install my license plates. Always quick and simple. I recommend anyone to come to this dealership becuase they has it all... Professionalism, Efficiency, etc.

PurpleMars

Oct 28, 2014

Just had a great experience here! It was helpful and an easy exeperince for me thanks to great service from Mario passafiume I will be recommending this dealership to friends and family! Thank you!

LEF

Oct 28, 2014

I thought that Mike Decandia handled all my questions adroitly and offered additional background information on all questions asked. I would be happy to recommend him to any perspective Lexus buyer.

Monica Ordonez

Oct 27, 2014

Normally I'm not the type to write reviews honestly... But the service was sooo outstanding that I had to take time out to write this review, so hopefully it could be of use to anyone who is looking for a Lexus. My sales rep was Mike DeCandia, he went above and beyond to make sure I was happy & that I had everything I needed... I never felt pressured at all, there were no surprises he went through everything very thoroughly & he was very detailed about the car as well as my lease. He explained to me what my options were... He also made it a point to call me the next day and follow up with as well as a couple days later & even a week later. I would definitely go back to Tri-County Lexus because he has made my experience so pleasant & easy that I couldn't imagine going any where else! I was NOT just another customer... He truly cares & it shows through his outstanding customer service!

Monica02Ordonez

Oct 26, 2014

Normally I'm not the type to write reviews honestly... But the service was sooo outstanding that I had to take time out to write this review, so hopefully it could be of use to anyone who is looking for a Lexus. My sales rep was Mike DeCandia, he went above and beyond to make sure I was happy & that I had everything I needed... I went to go test drive the new IS 350 F sport & although I had no intensions of purchasing it until the end of November I was so happy that I walked out with it... I never felt pressured at all, there were no surprises he went through everything very thoroughly & he was very detailed about the car as well as my lease. He explained to me what my options were... He also made it a point to call me the next day and follow up with as well as a couple days later & even a week later. I would definitely go back to Tri-County Lexus because he has made my experience so pleasant & easy that I couldn't imagine going any where else!I was NOT just another customer... They truly care & it shows through their outstanding customer service!

timmaher23

Oct 13, 2014

Mike DeCandia did a great job reviewig my options with the 300ES Hybrid, getting me a test drive, a good price and quick delivery. everything i asked for.tim

mamafratelli

Oct 13, 2014

I was tired of running around to various dealerships with my boyfriend, looking for the right car. Having to deal with annoying salesman harrassing me every 5 minutes was making my head spin. I walked in to Tri County Lexus before heading home and was pleasantly greeted by Mike D...He asked me what exactly I was looking for...showed me a couple cars that matched my interests...andddddd no beating around the bush!!!! Finally someone who wasn't pushy!! I'm in looove with the IS 250 F Sport..My salesman Mike gave me the ins & outs of this car, and not to mention it handles very well on the road! Well, i'm glad I decided to stop in at Tri County Lexus and I truly thank them and Mike for such a professional & pleasant experience!

mamafratelli

Oct 12, 2014

I was recommended to Tricounty Lexus by my Uncle. He had told me to see his salesman who had helped him. So I called and spoke to him. His name is Mike DeCandia in the new car dept. I called made an appointment. Mike accommodated me for when I was available. I pulled up to the dealership and parked in the parking lot, when i walked in i was greeted by a friendly smile from the front desk. The girl behind the desk paged Mike and there he came, with an amazing smile and groomed real well. Very friendly and knowledgeable guy. Mike knew I was pressed for time so he already had the exact vehicle ready for me to look at and drive. Before the drive, Mike gave me all the info on the car and told me about all the great features. My first drive I was hooked. I loved it. We then made it back to the dealer and we sat at Mike's desk. I told him what I wanted to pay and he went to work for me. Shortly after we came to an agreement and I was very happy with the numbers!!!! I had also mentioned my credit was a little rocky, Mike assured me they will do there best to keep me at a good tier. So I was greeted by the finance manager who s name is also Mike. Another friendly gentleman. In just a short time, Mike got me at the teir I needed to be at!!! In the end by the time I was out of the office my car was waiting all shined up!!!! Mike"salesman" and there Technology specialist went over the features in the car to ensure my delivery went perfect!!!! The overall experience is a 10!!!! Thank you and keep up the great work !!!

ChanJ

Oct 3, 2014

Tri-County Lexus gets, and deserves two thumbs up. I contacted them after having a poor experience with another dealership, and was pleasantly surprised. Ali, was my salesperson, and he and the rest of the team gave me a great purchasing experience. Their pricing was the best, the team was very helpful and professional, and the experience was anything but, the dreaded car buying experience that most people fear. I look forward to purchasing my next car from them, and would recommend them to anyone who would want an honest, professional and stressless purchasing process. P.S., I did not know, or have any contact with anyone at the Tri-Count Lexus dealership prior to a few days ago.

HT

Sep 29, 2014

I was looking for a certified Lexus E350 and came across the car meeting my criteria at Tri County Lexus. Initially I was little hesitant to go to Tri County as the dealership was about 40 miles from my place. But I think I made the right choice. The sales rep. Sean Donnelly was very profession and courteous. He answered all my queries very patiently and he never tried to be pushy. The finance staff also did not try to push any unnecessary options. In the end I got a great deal on my old car that I traded as well as the certified car that I bought. Overall I had a great buying experience. I am going to recommend Tri County Lexus to all my friends. This is the place to go, if you are looking for Lexus.

Jasonbatelli56

Aug 24, 2014

Tri-County Lexus is what a true profersional dealer ship means. Walked in there to just "SEE" the new ES350 where I was greeted by I believe who is the general sales manager Rene Cruz who started to show me the car in the show room until he got a sales person to show me the rest and go on a test drive. I felt I was dealing with friends not a sales person who tries to pressure you to buy the car at the spot. After the test drive which I loved I sat down with the salesperson where we went over numbers on a lease. Everything was explained to me and I knew where every penny was going. I was surprised but I got the car the same day. After I was done with the finance manger who was very friendly and funny, Rene came back to me with 2 coffee mugs one for me one for my wife. I really appreciated that. My experience with Tri-County was absolutely great from the manager, sales person, finance manger, to the delivery specialist who went threw the whole car and made sure I understood the car. I really felt appericated with everyone smiling and welcoming me. What a great team!! Defiantly going to recommend this dealer to friends and family members. You guys rock!

Isaac Resek

Jul 28, 2014

Went to tri County Lexus looking for a new car and a good deal the moment I walked to the showroom I felt very comfortable evryone was very nice and professional, my experience was excellent. from Robert in the BDC to Mario my salesperson to Rene the manager all were very pleasant to deal with, I recommend this dealership to everyone that is looking for a good shopping experience.Thank you very much you are my favorite place to by a Lexus, im happy with my new Lexus GS 350 AWD

act89

Jun 3, 2014

There was a miscommunication between the dealership and myself. Renee Cruz made the agreement of getting me the car as soon as it arrives and I am going to take his words for it. I hope everything works out from today forward.

Marsha

May 26, 2014

I was in the market for an affordable car with specific amenities due to my job, that was the initial reason I choose Tri-County Lexus. Being my initial inquiry was via internet, upon my arrival I was paired up with Ali Haltma who took excellent care of me. I am so pleased with the way he explained and took the time to make me familiar with the car and all of the advantages of owning a Lexus. I am so pleased with my experience, I have already talked two of my friends into going in to just see what's availalbe. Thanks Tri-County Lexus Thanks Ali

JulieJC

May 24, 2014

After a long search for a certified pre owned vehicle, we stumbled upon Tri County Lexus and are so thankful we did! Ali is a fantastic sales person. Very patient and extremely professional. We recently purchased a vehicle and we are so happy to be part of the TriCounty Lexus family, the popcorn in the waiting room was an added bonus!

Marsha an Ali and Tri County Fan

May 22, 2014

I had an awesome experience, after doing some research, I decided on a Lexus. Great decision. Excellent service from the time I arrived thru leaving with my brand new to me Lexus. Thanks Ali, you're A.O.K

jayjay

May 21, 2014

bought a car from tricounty lexus a few months ago and figured id do a review on the service. the sales consultant was very easy going, and understood what i wanted in a car, a big thumbs up to sean donnelly

AmjadYounis

May 15, 2014

I visited 7 different Lexus dealerships in NY and NJ most of them offered me higher interest rate and expensive vehicle, at the end i went to Try County Lexus they gave me the best deal and bought the truck right away!! Kolsum AMJAD

TomB06

May 14, 2014

People were very friendly and reasonable while negotiating. David took a good care of my and the whole dept. was really easy to work with and funny.

Itscolieee

May 14, 2014

Mario was an amazing salesman. He was friendly and very accommodating to both myself and my mother. My mom will even be looking to get in a Lexus after our experience with Mario and Lem. Thank you !

I krim

May 9, 2014

Was refer to ,Jim Nicoletti several of my friends purchase from Jim the process was easy and fastover the phone came in out no time wasted great job

Hman

Apr 26, 2014

Called the dealership to verify a pre-owned car was there. Was told the car was still available, made the appointment, arrived only to be told the car was not there. Be careful with this one folks, many dealers advertise a great deal only to get you there.

Luis Acuna

Apr 19, 2014

Good service. The attention was excellent I recommend this dealer.

redhot19

Apr 14, 2014

Tricounty advertises and they confirmed when I made telephone appointments that they could refill a recently repaired tire with nitrogen.Only after completing the other services to my car, I was told that the machine for filling the tires with nitrogen was not working. This was the second time this happened. When I bought the car, the salesperson assured me that they can maintain the tires with nitrogen and I should always refill the tires with nitrogen. Do I guess ALL my tires have been contaminated when they check the pressure in the tires!So "SO LONG TRICOUNTY" there are too many Lexus dealers to accept this treatment.

Greg JC

Apr 10, 2014

Leased a Lexus. In and out within 2 hours or so. Drove the car home that night. Abe our sales person was a nice guy.

Sligo1909

Apr 10, 2014

Jamaal sold me the car and my experience with him was exceptional. I looked at several dealership for cares and Jamaal was by for the most cordial and pleasant. The kind of person you want to work withCesar took me through how to handle the new car and was very patient, thorough, and courteous. He reflects very well on the dealership.Wm. McKenna

KLM0517

Apr 10, 2014

I had the pleasure of working with Mario Passafume in connection with my lease of a new GS 350 F Sport. Mario is very knowledgeable and patient, and it was a pleasure to work with him.

acifaldi

Apr 7, 2014

This is the second Lexus hybrid I have leased both from Tri County Lexus. Dealing with Jim Nicolettie is a pleasure. He took care of everything quickly and efficiently. My transfer of my old lease to my new lease was seemless. Also, the service department is very reliable and always prompt based on my first lease.

wsolis71

Apr 5, 2014

Salesman Omar was very professional and extremely knowledgeable. Specialists Ceasar was very helpful and provided me with all I needed to know about my vehicle.

jwexl1969

Apr 5, 2014

Great sales experience. They worked with me on both the new car and my trade in to get me a very fair net price. The car delivery experience was also great - very knowledgeable people who answered all of my questions about my new car. THis is the second car I've bought from this dealer and would definitely go back again.

jersey7636

Apr 3, 2014

The this team of people did a very good job of treating me fair, selling me a quality product and being very ptmroffesional when I purchased my 2008 ls 460. A 5 star orginzation!

enovak7924

Apr 1, 2014

Very friendly place to go to. Prompt check in and they provide free Wi-Fi, PC's to use for internet, coffee, water, snacks.My service was routine so it was free so I cant comment on price but it was done in great time with no problems.

Missbest723

Mar 30, 2014

I had such a great experience at this dealership. I worked with Alex and he was attentive and helpful. He gave a great deal. The finance manager Lemuel was very nice and helpful too. I highly recommend this Lexus dealership!!

MicC

Mar 25, 2014

From the moment I walked in the door I felt comfortable and welcome. Each person I came in contact with was friendly and courteous, from the Manager to the Sales reps. My Sales rep Carlos Moncion, listened to what I wanted and offered suggestions as I needed and I want to thank him for a pleasant experience. I am very pleased with the decision I made to purchase through Tri-County Lexus and would refer anyone interested to this dealership.

Mike1032

Mar 18, 2014

I showed up a day early for a 240,000 mile service on my Lexus RS 350. I worked with Andrew in the service dept. He explained the service package and got me a loaner. He called later in the day to tell me some additional work needed to be done and asked for my authorization. He called the following day to let me know my car was ready. I have been bringing my Lexus to Tri County for 7 years and found there organization to be helpful, accommodating and professional.

4tosone

Mar 17, 2014

HiI find this site confusing. But I wanted to take a minute to express how happy I am with the service of Tom Gilsonen.I damaged the undercarriage in an ice strorm. He got me back on track at a reasonable cost. I will be back!Tom Mullarney

JDonnelly0001

Mar 16, 2014

Great Experience What a great dealership! I am just making my move up to a luxury brand, and TriCounty Lexus stood out from the pack of dealerships trying to earn my business. My journey began with an internet inquiry which was handled with professionalism and honesty (Yes, I said "honesty" when speaking about a car dealer!). When I came into the showroom the sales staff picked up right where the internet department left off. I was shown respect and given the time to explore my options as to buy/lease, length of term, down payment, trim level -- all enabling me to make this exciting acquisition work within my budget constraints. I was never pushed to spend more than what made me comfortable, and I appreciate that. Thank you to John for coming out to welcome me as a new customer. I was also introduced to the service department and will definitely return there for my servicing. The staff was friendly, welcoming and accommodating. Oh, and I love my new Lexus!

JimiD

Mar 13, 2014

What a great dealership! I am just making my move up to a luxury brand, and TriCounty Lexus stood out from the pack of dealerships trying to earn my business. My journey began with an internet inquiry which was handled with professionalism and honesty (Yes, I said "honesty" when speaking about a car dealer!). When I came into the showroom the sales staff picked up right where the internet department left off. I was shown respect and given the time to explore my options as to buy/lease, length of term, down payment, trim level -- all enabling me to make this exciting acquisition work within my budget constraints. I was never pushed to spend more than what made me comfortable, and I appreciate that. Thank you to John for coming out to welcome me as a new customer. I was also introduced to the service department and will definitely return there for my servicing. The staff was friendly, welcoming and accommodating. Oh, and I love my new car!

GeeGee0

Mar 12, 2014

I'm pleased with my sales experience at Tri-County Lexus. I was greeted by the receptionist upon my arrival. The waiting area had comfy couches, tv and freshly made POPCORN, as well as snacks, and refreshments, which I enjoyed! The sales person took his time in learning my budget and interests. Answered all my questions and made me feel comfortable with my purchase. Thanks guys! Will be coming back for my first service in 10,000 miles!

GeeGee0

Mar 12, 2014

I'm pleased with my sales experience at Tri-County Lexus. I was greeted by the receptionist upon my arrival. The waiting area had comfy couches, tv and freshly made POPCORN, as well as snacks, and refreshments, which I enjoyed! The sales person took his time in learning my budget and interests. Answered all my questions and made me feel comfortable with my purchase. Thanks guys! Will be coming back for my first service in 10,000 miles!

Poornendulal

Mar 9, 2014

Reasonable price, ready to share all information, happy to help in all stages even after the sales has been done, The sales person explains you everything starting from what the car can and cannot do on what situation, etc. The sales person I was dealing with tried to really understand what I needed and recommended what would be the best. I was helped with all the information I was looking for. Most dealers were not that open. This sales team just does not want to sell the car to you and leave. They wanted you to own the car and feel happy about it. I should point out things like sharing the complete service records, very attentive to your questions and doubts. Precise at the same time right with their answers. I had earned the trust with this dealers due to their openness in sharing the information I asked for. Many dealers I visited shared me wrong information and the other dealers I visited were talking things which they never knew about. I must say these sales people know completely about the cars they are selling unlike others. Other dealers refer to some documents, call others to get information keeping me wait. But the sales people over here had all information ready with them including other options, etc. I am one happy person to do business with them. I would recommend these guys for rest of the folks out there trying to buy a car.

poornendulal

Mar 8, 2014

Happy with my purchase, Sean Donnelly helped me and had the patience to explain everything to me. I was new to buying a car. I did my research and tried more than 10 Lexus dealers. No one had a better sales person who can tell me more about the car. I had a few last minute requests such as sharing the car service history, help selecting the right insurance, maintenance tips, etc. While my previous visit to other dealers they were not willing to share everything I asked for. Tri county lexus had nothing to keep from me, they even shared the amount for which they bought the car. They informed me about their profit margin in the process of sales. I was explained everything I wanted to know before I wanted to buy the car which I selected. There were dealers who said the price on the internet is not the actual amount since there is certification cost, etc. etc. I never heard about any hidden cost with this dealer. Totally to buy my dream car was a pleasant experience. I drove more tens of mils to this place and never regret the visit. The most important thing is the honesty and straight forward approach the sales team follows.

Chris D

Mar 7, 2014

I brought my car in for service which I thought I had to pay for. After speaking to my service rep Scott Neale, I was informed that I hadn't used my 10,000 mile warranty service yet so the service would be free. I appreciated the honesty. I will definitely return the next time.

Bluelight

Mar 4, 2014

The vehicle which I inquired about was already sold. The representatives contacted me back. When we finally spoke, the representative was very professional.

LQ9464

Mar 2, 2014

We recently drove over 60 miles to little falls Lexus and bought a 2013 RX 350. We were pleased with this purchase and happy to share our experience. We highly recommend you to go there to talk to Alex, the salesmen, for your next car purchase, because he is nice, friendly, patient, and professional. 1. How we find tri-country Lexus? My wife and I searched the internet and made trip to a New York car dealer and several local dealers. In the end, we realized tri-County Lexus listed the car we wanted and the price that was the lowest. So we decided to go there to take a look. 2. Final price. After we went there and tested the car we wanted, we quickly made decision to buy. The final price was reasonable and as we expected: the listing price + $1000 fee for the car preparation fee + standard document fee and title and sale tax, .Before we went, we heard it would charge $1000 additional fee from the website review. The fact is the price with additional $1000 was still competitive. That is the reason we are pleased with that price.3. Alex, the salesmanThat day when we walked into the dealer's office, we met Alex, a young man full of smile. He was patient when responding to our questions and explained each of fees professionally. After we decided to buy, we found out the front bumper was scratched a little bit. He then talked to his boss and made arrangement for fix. Since it snowed heavily that afternoon and we were eager to go home, we even forgot to check accessories and ask for the user manual. When we came back a few days later for the body fix, he found our user manual and gave us an extra car remote control, which make us very pleased.4. AssuranceAfter we took the car back to home, my wife heard a little bit noise from dashboard. So we asked Alex for question and diagnosis. He made arrangement with service department and fixed the body scratch and checked the noise when we came back.. Additionally, he assured us Lexus coverage for the car components and noise related issues within the warranty period and told us to call him if anything happens in the future. He lets us feel total confidence with the purchase. Thus, we feel he is the one of best car salesmen we have ever met in the past 20 years. We highly recommend to others for his service and business. Go Alex! You will be pleasedA very pleased RX 350 buyer

rider40

Feb 28, 2014

I originally went to a Lexus dealer closer to my house, but they couldn't get me the exact car I wanted. After waiting for 3 months, I called into Tri County Lexus and they said they could get me the car within a week. I wanted the IS 250 without the navigation to keep the cost down. My salesman Eric called me and told me he got one in with navigation in the white. I took a ride down anyway to see the car. After driving the car I waited for the salesman in the lobby. We sat down and discussed the numbers and it was just too high for me. As I was leaving the manager John thanked me for coming in and asked if there was anything he could to assist in purchasing the one they had in stock. I asked for them to do the same price as the base car. (Lol) He smiled at me and asked that I'd give him a chance to present a deal that would blow me away. He came back with a price I couldn't refuse so I bought it. He extended my lease for a few months which I was ok with and I paid 20 bucks more. Those guys really did right by me and I felt comfortable with them. Especially because the other dealer was charging me a lot more. Great place to buy a car

LexusGuy26

Feb 27, 2014

I just bought my first Lexus from Jim Nicoletti. It was such an easy and enjoyable experience. Yes, I just said "enjoyable". Jim was very knowledgeable about the 2014 RX 350 and helped me choose the exact vehicle I wanted. He took his time with me and answered all of my questions, which I didn't have many of after he thoroughly went over the vehicle with me. Ted Renka then helped me with the best financing options for me. The entire process was easy and relaxed. I picked up my new Lexus a few days ago and I love the vehicle. I am now a "Lexus Guy" for life! Thank you Jim and Ted!

B.mattappillil

Feb 27, 2014

I went to this dealership, the first in the process of shop around, met Mr. Elvis, the sales person, I would like to say I was very happy with him and the dealership. Mr. Elvis, very nice, cooperative, attentive and he did not let me go anywhere else. He help me with all the needs and answered all questions. I am happy with purchase of my 2014 Lexus rx350 awd

Lola

Feb 25, 2014

Amazing experience! 100% professionalism! The sales personnel work with you closely to ensure you are happy with your purchase. The person that took care of my purchase was Carlos. He was very well prepared to answer my questions about the selected vehicle. I am very happy with my car and especially with the service. Another great thing is the free car washes with purchase! Orlando the manger is great and really is helpful with any questions. They always find time to help their customers!

almidani

Feb 15, 2014

I just leased a car with Tri County Lexus IS 250 They gave me very good price. the service was very good too. My sales man was AB.I had a rental car when I got there and I had to return the rental car back on the same day, so the sales man AB went with me to drop the car and he gave me a ride back to get my new IS 250, I really appreciate that.I washed my car for free there one time after the snow , but the washing was not that good. They left a lot of spots inside the car that had to be cleaned.I recommend this Lexus dealer.

amorales8888

Feb 13, 2014

My husband and I are very please with the service that Tom gave us , it makes a world of difference when the person you are working with ( in terms of taking care of our car ) goes the extra mile to helps us. Our car need it some work and it was done on time , however after picking up the car we where not happy with a noise that the car was making ( after the service , ) we call Tom and explained the problem he said not to worry, he will take care of it without any hesitation, the noise was fixed, they keep us updated in the progress of the problem

Jackson06

Feb 11, 2014

We had a few issues with our truck and Andrew the service manager was very helpful and understanding in getting all of our issues resolved an on a timely manner. He ensured that we were informed about every steps/procedure that they were taking to get our truck up running. He also send a driver to drop off and pick up our truck at our home during the snow storm. He is a good asset to Tri-County. His customer service has surpass above and beyond in making customer feels satisfied. I would recommend anyone to have their auto mobile service there.

CB790852

Feb 7, 2014

I went in looking to purchase a vehicle at the end of last year. The service I received at Tri-County exceeded my expectations. I received a great deal on my trade and walked away with a pre-owned Lexus that I absolutely love. The pre-owned sales team was very helpful and made the experience painless. I would recommend this dealership to anyone looking to buy a luxury vehicle. I'll definitely be back for service .

burchj32

Feb 6, 2014

after dealing with abe I was completely blown away with his sincerity and professionalism. He never made me feel like he was gouging me or feeding me the standard xxxxxxxx you get at most dealerships. I was in the market for a rx -450 and after speaking with abe ,he pointed me in the right direction .and At the end of the day, I walked out with a great deal & a great car buying experience.

Mtaragano1

Feb 5, 2014

I have been going to Tri County Lexus for service for the past 12 years, and always a pleasurable experience. Everyone is so friendly from the minute I get out of my car. I actually look forward to seeing and chatting with Pascale, who is at the customer service desk, and there is no better person than Pascale to be greeting people and accommodating their needs than her. She is always smiling and does everything she can to speed up the process. I also have been dealing with Rocco Mauriello for many years and he is so pleasant and super friendly. And then there is Jose, who also adds to the whole wonderful experience. I was so appreciative when he set up my blue tooth for me.

phoneystuff

Feb 5, 2014

I would have given all #5 (great) if it had not been for my experience when picking up the car . My salesman Jean Paul Baptiste was excellent and very patient..Cesear who explained the mechanics of the car on pick-up was superior as well. But, as usual when dealing with the Ciasulli team mentality, the monthly payment was increased the day of pickup. This happened 3 times before..over the course of 18 years...2 other leased Lexus and 1 Camry. One time it was the GAP insurance was not included...this time the taxes weren't included for a $25 jump in monthly payments. All 4 times I was ready to walk out without taking the car and the finance guy always relented and stood by salesman's price. This is their shtick and I fully expected it this time and sure enough it happened. Too bad because everything else was great, price, Jean Paul and Ceasar. I actually went to Prestige Lexus several years ago to do my lease to see if this happened there too, it did not. My last lease was a BMW and it did not happen there either. You need to be firm or you will pay more than you need to. This really should be addressed as several people mentioned the same story to me and they now use Prestige instead. Tri-County is so close to my home that I don't care about this bait and switch because I wont give in and it all works out in the end.

pauly38

Feb 4, 2014

Ali was extremely helpful to my wife and me when we purchased our CPO 2010 Lexus RX350 this past December.. He was very determined to get us to purchasethis vehicle, and it worked. While not over pressuring us to purchase; he just stayed focused on our particular needs. Ali was courteous,helpful, and determined. A job well done Ali.Paul & Sangita Lancia

fadikayyali

Feb 4, 2014

Ali had great knowledge and experience and you i would definitely recommend him to others. he is An excellent salesperson. I am very delighted from the car I purchased through him

Diana_92

Feb 4, 2014

I bought a Lexus and Ali was wonderful and would recommend to anyone he is a very good sales love his actittuted he is a phenomenal person.

Angela_kt

Feb 4, 2014

Great experience with this Tri County Lexus. Ali is the best! He showed me a few cars and helped me chose the car I was looking for. He gave me a great deal, it was the best experience yet!

Aboulsaoudm

Feb 4, 2014

Ali was a great salesman he helped me and my wife pick out the best car that's fits me and wife. Thank you Ali

Ahmadawad

Feb 4, 2014

Ali was a great help. He made it an easier choice for me to make!! He was very thoughtful and helpful he didn't peer pressure me in buying the car he fits in he found the right car for me and I'm not in regret!!

wanfig

Feb 4, 2014

It was a pleasure to deal with Ali. He expedited paper work with an ease and without issues. I will definitely recommend him to any one. Thank you Ali for all your help.

invinc45

Jan 31, 2014

I went in to this dealer for a simple oil change. I will never go back again.After dropping off my car for an oil change at around 6 PM, I was suprised when the job was done in less than half an hour. I have been to this dealer a few times before, and typical wait is 45 minutes to 1 hour (including car wash) which I am fine with. My first red flag was when I noticed the "Change Oil Light" was still on when I got in the car to drive it away. I assumed this was because the techcnician working on the car forgot to reset the timer, and figured I would just do it myself once I got home.While driving home, I smelled a strange burning smell, but was not sure whether it was my car or another car. Shortly after, the "Low Engine Oil Light" came on. I got home, checked the dipstick, and there was NO OIL in the car. The dealership was closed by then so immediately sent an email through their website for someone to call me.No one called me the next day. I called, asked to speak to the service manager and was told he was busy and would call me back. 3 hours later after no call I called again and finally spoke to him. They sent me a loaner to my workplace and promised to work out an arrangement to tow my car to have it checked out. Clearly the technician forgot to put oil in the car, or did not tighten the oil release valve under my car. I demanded that the car be towed to a competent dealership, but they convinced me otherwise. They promised to call back to arrange a tow.Long story short. Three times Andrew from the dealership promised me that he would have a tow truck or someone to come look at the car in the morning at 8 pm on 3 different days. All 3 days I waited 45 minutes to 1 hour with no one arriving (causing me to be late for work of course). Each day after waiting I would call the dealer, and was told by Andrew or Rocco that it was a miscommunication, or some other excuse.I finally got Lexus corporate involved, and Tri-County Lexus of Little Falls told corporate they had told me that the towing service always provides a window of time for pickup - something tri-county lexus clearly did not tell me, but instead promised me exact times for pickup.Long story short - Tri-County Lexus kept the car for 2+ weeks. Made up some story saying that there had been a nick in a gasket prior to me bringing the car in. And when they tightened the oil cap it tore open the nick, which caused the oil to leak out. How did the dealer know there was a nick in the gasket prior to the "oil change" by examining the car 2 weeks after the fact?Bottom line- I went to a LEXUS DEALER and pay more money because I trust they will do the job right. I could have had better service at my local gas station. Which I will be going to from now on. And the fact that Lexus Corporate is buying their story is why I will not buy a Lexus again. Needless to say I will never bring my car back to Tri-County Lexus of Little Falls, and will make sure no one else I know does.

1perdomo

Jan 31, 2014

They were attentive the minute I drove in, they had to order a part, they also updated me with a phone call when it arrived. Service was GREAT!!! Thank You!!!!!

Ricardas

Jan 30, 2014

It was great!.. Very cooperative people..Easy and stressfree process. I did not think it is going to be that easy to get a car there. Friendly staff.!!!!

KathyR

Jan 25, 2014

I was skeptical about going to this dealer with the mixed reviews but I MUST say I decided to go in last week and would like to say I was very happy with this dealership & my sales person Hussain Ghamlouch. Hussain did such a great job. He was very attentive and helped me with all my needs. Answered all my questions and was very patient. Thank you for this great Expierence! People like him make it easy to purchase!

Kmomom20

Jan 18, 2014

I shopped at 6 dealerships in my area. I am a female and recd the best deal from Tri-County and was treated the best by far.

nivers

Jan 13, 2014

Jean and everyone I dealt with were wonderful, fair and honest. If you want to buy a Lexus, I would highly recommend going to Tri County for your purchase!!!

EvenAl

Jan 9, 2014

The service department is exceptional. They all are very professional and knowledgeable. We have always had a great experience. Excellent service! We are treated like family every time.

CarBuyer814

Jan 8, 2014

I am extremely busy, often times multitasking whilst traveling. I submitted my request for information through email, which is the way I needed it kept, so that I could keep track of what is said and also so that I can work on this at my leisure. I wrote very simple requests, even included vin number of vehicle in question, yet the first few responses were sent to me as if they completely ignored my email. The one I took time to carefully write and took extra measures to include detailed information to make their job easier. All I received were a few emails basically asking me how they can help me, and none of the questions I asked were answered. I responded as one would who was frustrated by such ignorance and sent a few other emails stating the same. Then I received voicemails, when my instruction were to limit communications to emails only so that I could keep track. Dealing with this dealer is like talking to a wall. I have leased and purchased BMW, Lexus, Mercedes, Acura, Infiniti, Saab, Volvo and Porsche. All through email, never with any issues like this. I have to say that I was rather disappointed that they couldn't handle answering a few simple questions and leave it at that. I don't know how their Internet sales department makes any money if this is how they conduct themselves. I won't be using them again and will make sure my friends and family do not either. I am sure they have nice people working there, but their Internet sales department is terrible. This has been an utter and complete waste of my time.

charitable

Nov 26, 2013

I am the proud owner of a Lexus RX450h 2014. This is my 4th Lexus, and my 3rd purchased from Tri-County Lexus,Little Falls, N.J. Abe Hindi was my salesman for this purchase. When I arrived, his greeting was warm and professional.He answered all of my questions and concerns thoroughly. His assurances and promises were fulfilled to my completesatisfaction. The sports grill that I specifically wanted was ordered and installed on time.....I was extremely pleased throughthe entire purchase process.I would also like to acknowledge your fine young manager, Rene Cruz...a pleasure to work with.Congratulations to Tri-County for your outstanding Staff.Richard Lynch

nixster

Nov 24, 2013

I wanted to give a special shout out to the team at Tri-County Lexus and especially Orlando Perez who is the Pre-Owned Sales Manager.A good deal is one in which both parties close it and are happy. Orlando went the extra mile and more in order to close the deal and especially make me as happy buying the car as he was selling it.High marks for Orlando and his team - my new pre-owned car is mint as I expected it would be. The deal was a real value and I shopped a lot before closing it at Tri-County. The other dealers could not come close in price and service.To all of the naysayers who have written negative things about this dealer, I suggest that they stop whining and learn how to negotiate when buying a used car.

Nick

Nov 24, 2013

I wanted to give a special shout out to the team at Tri-County Lexus and especially Orlando Perez who is the Pre-Owned Sales Manager. A good deal is one in which both parties close it and are happy. Orlando went the extra mile and more in order to close the deal and especially make me as happy buying the car as he was selling it. High marks for Orlando and his team - my new pre-owned car is mint as I expected it would be. The deal was a real value and I shopped a lot before closing it at Tri-County. The other dealers could not come close in price and service. To all of the naysayers who have written negative things about this dealer, I suggest that they stop whining and learn how to negotiate when buying a car.

JohnPap

Nov 22, 2013

Having decided to buy a late-model certified pre-owned Lexus RX350, I researched ALL available cars within 90 miles of New York City. Tri-County Lexus immediately came up with several choices at good prices. The salesman I worked with, Steve Moore, was exquisitely helpful, gracious and friendly. I drove a hard bargain on my choices and the price I was willing to pay. Steve did everything possible to get me the right car at the right price. His supervisor, Orlando, also worked very hard on my behalf. I ended up with a beautiful like-new 2012 RX350, and am very happy to have bought it from Steve and Tri-County. I give them my very highest recommendation.

qwert5432

Nov 21, 2013

I have purchased a used car and now a lease truck from here. Both times were easy. Be prepared to take more time than usual to close and finish the entire process, but the staff in the new car section is great to work with. The service has been great at this dealership compared to the Lexus on rt 10. They go out of their way to accommodate you and will work with you on what service has to be done, versus recommended.

sunitapatel

Nov 19, 2013

It was very plasent experience with this place, specially with sale person Mr. Abe HIndi. I left without buying car fisr time, Mr. Hindi never give up, he called me almost every day until I confirmed my appointment. I did got good deal with other places but because of Mr. Hindi I went to see what he has to offer me. Guess what I end up buying $50,000.00 Lexus ES 300 car that was not I throught or in my badget. I am glas that he never gave up on me. I got really good car and I am happy with my car with a great experience with the dealer.

edgarrivera

Nov 19, 2013

Although it was Abe's first car sold since he started his position with Lexus, he did a great job in getting us a price and terms we would be happy with on a new IS350. This is the second car I leased thru Tri County. I found that thier customer service was at or above other luxury car dealers standards. Highly recommend them!

franciscopina

Nov 14, 2013

This is my 4th Lexus purchased at Tri County Lexus, and the customer service keeps getting better in each visit, it makes me return time and again. This is the best dealership around you get treated with respect as soon as you walk in. There are no tricks or gimmicks when negotiating car prices. Orlando Perez is running a very customer oriented used car department. The salesman Justin was top notch even answering questions on his day off. I will keep coming back to Tri County Lexus and will continue sending all my friends and family to get their cars here. Tri County Lexus keep up the good work!

BobReinke

Nov 10, 2013

Sales staff and everyone was very friendly, the facilities were quite nice. Antwoine, our sales person was very professional, knowledgeable and was easy to work with.We initially ran into some issues regarding the car were looking at and left with no real intention of going back. However, the sales manager (Orlando) was very proactive and wanted to ensure that we were happy customers and that our experiences were up to their standards. This was very refreshing as the dealer seemed genuinely concerned about the problems we experienced and wanted to address them. After that nearly 20 minute conversation with Orlando, our concerns were addressed and we'll will be returning to hopefully purchase a new car.

Happy Buyer

Oct 26, 2013

I purchased my used Lexus ES350 from Sean Donnelly with the assistance of Orlando (sales manager). I can not say enough about my experience with them. I made the 6 1/2 hour trip to make this purchase as I found the pricing (including the fees that were clearly explained to me)and quality of the car was much better than I could have done closer to home. The personal touch and relationship I now have with Sean is unbelievable! Sounds crazy but even though they are so far away I will certainly consider Tri County Lexus for my next purchase. They handled every bit of my experience as well as I could have ever asked!

Savvy car buyer

Oct 23, 2013

Took friend to buy car and drove 2 hours. Total scam. Price listed in autotrader was not price. Sales guy was nice enough but waste of time

ptsagcy

Oct 22, 2013

This dealer is horrendous. This is the second time I have tried to buy a Lexus here as they are less than a mile from my home. The first time their price was not competitive and the sales staff was rude and unprofessional. This time I visited the dealership at 11am on a Friday morning and was told by the receptionist that "the boss was at the dealership and all the salesmen were in a meeting until noon". What kind of moron pulls all of the salesmen off the floor on a Friday for the entire morning. Needless to say I left and bought the car at Lexus of Route 10 where I was treated royally and professionally. I will never visit this dealer again.

Melville delena

Oct 20, 2013

Great Experience with this dealership. Jean was really helpfu very professional listen to what I need what I was looking for now I'm happy with my new Rx 350

jlew715

Oct 10, 2013

They had posted a price for a Certified Pre Owned Lexus model at a special "Internet Price." I went there and i was told the price is higher than what it was listed for online. I told the sales manager that this is misleading to consumers. There were damages on the car and the manager wasn't willing to negotiate the price. The manager informed me there is a price to pay(1, 700)for my car to be appraised should i choose to trade it in. I was also informed that i would be charged an additional $650 to have the new car detailed. I didnt underatand these additional fees, this is absurd. I should have known better this was the second time this year i went to Tri County and left disgusted. I went to another Lexus dealer 45min away and left with my car for a great price! No surprise fees. I would NOT recommend this place. The salesman was nice but the manager is a liar!

Greggluvscars

Oct 6, 2013

THIS DEALER OPERATES WITH ALL THE BAD CONNOTATIONS OF A USED CAR DEALER!!!!!My mother has purchased 4 cars from this dealership and was looking to add another. She wanted to trade her current Lexus. The dealer gave her a price net of trade they pledged would be $30k or less. I called the dealer to verify the price and they indicated they hope to do better than the $30k. I told the salesman, VERY clearly, that if I am going to drive 45 minutes to their dealership, they MUST be good on their word. They assured me they were. The next day the dealer failed to call me in the morning to arrange the day. We had hoped to complete the agreement, especially since it was my mothers birthday. When we finally spoke, we arranged to all meet. Again, I reiterated this needs to be real for me to make the drive & lose 2-3 hours of my Saturday on this transaction. I was ASSURED we were set. I arrived after my mother who told me the dealer was pitching her on a cheaper model that is unacceptable to her. They took quite awhile (20 minutes) in the managers office to finalize a price as we waited in the showroom. They sat down and proudly presented $39k+ or fully over $9k more than we had discussed. The breakdown on the cost of the car was higher than a basic deal offered by Lexus at any dealership and the trade price was the lowest of of several price offers we have received. For the life of me, I do not understand the point of dragging me to the dealer to draw such ire. Ofcourse, they then start down the road of "what will it take to do a deal?" To which my only choice, is "when h_ll freezes over, I think we will be going to Mercedes." So much for the classy Lexus experience!

wise buyer

Sep 25, 2013

In addition to internet price, sales tax, & registration cost (which are normal) they will add their "fees" - so be aware.

Ryan

Sep 18, 2013

So you call them to waste your time because they want over $1000 in DEALER FEES!! SO IN OTHER WORDS< THE PRICE IS NOT THE PRICE LISTED - MIGHT AS WELL SAY FREE, BUT THERE IS A $39,998 FEE!!! What a joke for a Lexus Dealer!! Don't waste your time like I did!!

chen_as

Sep 1, 2013

I leased a Lexus GS350 from Tri-County. My salesman was Lamont Garnes and the entire sales experience was great - from to test driving the vehicle to negotiating the lease terms. Finance was well-organized too - I was in and out quickly, no hidden fees of any sort.I honestly feel that Lamont went above and beyond not just to get the best deal for me, but also in providing great post-sale service. He was realistic up front about numbers and negotiating room; as an added bonus, he really knows the Lexus vehicles inside and out, not just from a specs perspective but from a real driver's perspective. If you ask him a question he can't answer, he'll get an answer for you asap. I sent my parents over to him and they concurred as well, ending up purchasing an ES from him. Plus, he's personable and has a sense of humor - not your typically grouchy, depressed, disheveled car salesman.Other dealers have said less than stellar things about Tri-County but I did not have that kind of experience. I found Lamont and the dealership to be patient, firm, but willing to negotiate - never felt compelled to do anything at any point. I'll definitely stay here if I consider another Lexus.

alschwar

Aug 30, 2013

I would just like to say thay my experience with tri county lexus was like none other. They exceeded my expectations and salesman Lamont Garnes was most helpful! I would recommend this dealer to anyone.

Matik550

Aug 30, 2013

Extremely pleasent experience, all of the sales (Lamont) and service staff (Andrew) I met with gave me clear answers to all my quesitons, no head games and just a very relaxing time throughout the purchase process. I had heard the Tri County Lexus reputation from friends before, and I can absolutely tell you it is 100% true. These folks are excellent at what they do. I know where to go for a Lexus from now on!

Lou Gaston

Aug 30, 2013

Lamont is without a doubt one of the most knowledgeable and helpful salespeople I have ever met, and I'm not limiting myself to car sales when I say that. He is a wealth of information about every detail you could possibly want to know about the Lexus GS 350 that we ultimately bought and was able to compare and contrast that with every other model of Lexus, current and past. We asked question after question and learned more and more. He reminds me of Encyclopedia Brown, a Scholastic book I read in 4th grade about a kid who was practically a walking encyclopedia. But besides being knowledgeable, Lamont is also personable, friendly, professional, and someone you feel completely at ease dealing with. After that kind of experience, how could we not have bought the car???

S.McCarthy

Aug 30, 2013

Tri County Lexus in Little Falls sets the standard for customer service, commitment, quality, and professionalism that follows throughout the years of owning one of their vehicles. This household has purchased several cars over the years from Tri County Lexus, and while Lexus makes a pretty great car, no other Lexus dealership comes close to matching the Tri County Lexus experience. Not only car dealerships, but any business that is truly committed to customer service and pursuing long-term repeat customers, could benefit from learning and modeling this strategy. The staff at all levels are friendly, courteous, knowledgable, and function as a well-organized and seasoned team. There is a level of personal service where everyone is treated with honesty, dignity, respect, and courtesy. Honestly, in all my years doing business with Tri County Lexus, I can truly say that I never have had a negative experience...and every time I go back, they keep trying harder to make everything better than before!

NWO1984

Aug 30, 2013

Fantastic overall experience at Tri County Lexus! This was my first lease with Tri County and it was such a pleasant one! Lamont was very thorough and friendly. Ted Renka (Sales Manager) was helpful and expedited our paperwork process. And Cesar Ruiz (Delivery Specialist) went over the entire car and helped me customize it to fit my needs. Thank you Tri County Lexus!!!

DDArias

Aug 30, 2013

From the time I walked in the door I felt very comfortable and when I met Lamont, my salesman, all my fears about my buying a car by myself went away. Lamont has a very calming effect and his ability to answer all of my questions with complete authority was truly outstanding. He took his time in showing me the car that I desired. I then had a chance to road test the car. He was very patient in answering all my inqueries which made me very comfortable. I was also introduced to other members of his team. He has stayed in touch with me to see if I had any concerns and when I did he was ready, willing and able to assist me. Lamont is truly an outstanding asset to your dealership. This is my second Lexus that I bought from Tri County Lexus and Lamont is a vital part in my decision to buy this new car. I am totally pleased and have recommended your agency to several of my friends. D.D. Arias

T&P1983

Aug 30, 2013

The Tri-County Lexus associates were extremely helpful! We love our new RX 350. They went above and beyond to find us the right color, style and great price. Each person we worked with during the process was courteous and generous. We had a great car buying experience! Thank you Lamont, Rene, & the rest of the Tri-County Lexus team!

Tony.C

Aug 30, 2013

Our salesman Lamont did a very good job as did the product specialist, Cesar. After Lamont leased us the ES350, Cesar took over and went over all aspects of the car and answered any questions that we had. He was very knowledgeable and all people concerned with the leasing of our new car were very friendly and knowledgeable as well. We were treated as if we were one of the family and called us a number of times after we brought the car home to see if there was anything that we and/or they forgot to mention. This is our 4th or 5th lexus from this dealer and we keep going back because of the service they offer us and how you are treated. We couldn't ask for more. I would recommend this dealership to anyone interested in buying a car

DK

Aug 18, 2013

They will try to add many ADDITIONAL fees after you arrive at the dealership. DO NOT believe their Internet prices and NOT waste your time to visit there!!!

Rich P

Aug 16, 2013

Came in twice to look at a car for sale. My salesperson Orlando was very professional and courteous. I decided the buy the car at 6PM. I was driving it home at 8:30PM. Chris if finance was very prompt and made the process very relaxed. I would recommend this place for your car shopping anytime

scottappel

Aug 6, 2013

After seeing a vehicle online that fit my needs I called the dealership to scheduled an appointment to look at the vehicle I saw. When I arrived I was greeted promptly but not overwhelmed. Brian S, the internet sales advisor introduced me to Carlos M. Carlos took the time to show me the vehicle, let me test drive it and after my inspection we sat down and discussed the pricing. The vehicle was available to me as advertised. We discussed the benefits of certifying the vehicle. I decided to go forward with that process. All the financing was arranged and the vehicle was prepared for my pick up. I was introduced to the service department and made to feel welcome. Due to my schedule I was not available to pick the vehicle up right away. Carlos went out of his way on a Saturday to delivery the vehicle to my home removing the burden of looking for a ride to the dealership to pick up my new car. The vehicle even had a full tank of gas when it arrived. I have received several follow up calls make sure I was happy with the vehicle. There is something about the service I received from Tri County Lexus that made me feel special. If that level of service continues, and I feel confident it will. They will be my choice again for my next vehicle

Carol0326

Aug 6, 2013

My husand and I went to this dealership to purchase a new or Pre-Owned Lexus. When we got there we were greeted by Justin, our Salesman, and later met with Management consisting of Orlando Perez and Rene Cruz. Justin was very informative, patience and respectful to us during our decision. Ultimately, we bought a beautiful 2012 IS 250 and are absolutely thrilled with the vehicle, Tri-County Lexus treated us like family and I would like to especially thank Orlando Perez (Pre-Owned Sales Manager), who also worked with us during the purchase process. These guys were very professional and knew exactly what they were talking about, I would highly recommend Tri-County Lexus as your New or Pre-Owned Dealership, where you will be treated with great respect.

Carol0326

Aug 5, 2013

My husband and I were looking for a Pre-Owned Lexus for our daughter, and we recently visited Tri-Country Lexus on Route 46 in Little Falls. We met with Orlando Perez, the Pre-Owned Sales Manager and Justin, our Salesman, they were very friendly and informative while we were totally undecided on a vehicle and we really appreciated their patience and understanding during this process. We test drove several vehicles on the lot and finally landed on a Pre-Owned Lexus IS 250, which my husband and youngest daughter fell in love with. The Lexus was very clean and the pricing was on point! Our entire experience from start to finish was fantastic and I would highly recommend this dealership to anyone who wants a Lexus (Pre-Owned or New), or for that matter any other Pre-Owned type vehicle. The stress of making such an important purchase was made so much easier by these fine gentlemen. Tri-County Lexus has a very wide selection of extremely clean, well maintained Pre-Owned certified vehicles. The new vehicle showroom we learned has a new supervisor in place, Mr. Rene Cruz, whom we met when we were in the new showroom awaiting our visit to the finance office. Mr. Cruz was very welcoming and made us feel extremely comfortable. I feel he and his staff went above and beyond in serving our needs. I cannot say enough about our positive experience with the entire staff at Tri-County Lexus and I hope you will visit them so they can service you in the same outstanding fashion in which we were treated. Thanks so much guys!

Jack

Jul 28, 2013

DO NOT GO HERE! They had posted a price for a Certified Pre-Owned Lexus model at a special "Internet Price." I went there and found out the real price with shady additional fees to actually be $3000-3500 more. Also, they did not post on the website the car was actually a loaner. I told the sales manager that this is misleading to consumers and they should post the actual price online instead of posting a low number just to get people into the dealership and then raising the fee. They gave some BS excuse. The salesperson and manager were arrogant and made us feel like we were being difficult and that every Lexus dealership does the same thing. I went to another dealership 30mins away and they were honest and actually let me buy the car for the actual internet price. No extra surprise fees. I strongly would not recommend this place. Waste of my 2 hours.

NirdeshParikh

Jul 27, 2013

DO NOT GO HERE! They had posted a price for a Certified Pre Owned Lexus model at a special "Internet Price." I went there and found out the real price with shady additional fees to actually be $3,000-3,500 more. Also, they did not post on the website the car was actually a loaner. I told the sales manager that this is misleading to consumers and they should post the actual price online instead of posting a low number just to get people into the dealership and then raising the fee. They gave some BS excuse. The salesperson and manager were arrogant and made us feel like we were being difficult and that every Lexus dealership does the same thing. I went to another dealership 30mins away and they were honest and actually let me buy the car for the actual internet price. No extra surprise fees. I strongly would not recommend this place. Waste of my 2 hours.

Used Car

Jul 23, 2013

This place has the worst customer service I have ever experienced. I am older and have purchased a number of cars for various dealers. In purchasing a vehicle for my son we encountered issues from the moment we committed to price and delivery. We completed the deal at 4:30 and were held until 8:30 PM. The process to complete the vehicle sale was clumsy and unprofessional. The staff was clearly not motivated to complete tasks in a timely fashion. It took over a month to get my permanent plates, we went 5 days including a weekend where we could not use the car due to expired tags.

Rebecab

Jul 16, 2013

I had been searching for the right certified pre-owned Lexus for quite some time. My husband and I had traveled to Lexus dealers all over the place. We live in upstate New York and have always been willing to travel for the right car and the right price. After having so many unpleasant experiences at other dealerships, we had stopped car shopping for awhile. I am so happy I didn't loose hope and that I decided to go to Tri-County Lexus. I had such a great experience. This was the first time I actually enjoyed car shopping. Carlos was the salesman I dealt with and he was awesome! He was very knowledgable and helpful. He was honest and up front with me. Orlando the manager of the pre-owned department was also wonderful. They negotiated a fair price and were willing to deal. The detail department did a nice job detailing my car and the finance department was nice too. Overall, I love my new car and I am thrilled with the service I received from Tri-County Lexus. I would highly recommend going there! It was time well spent!

Rebecca

Jul 16, 2013

I had been searching for the right certified pre-owned Lexus for quite some time. My husband and I had traveled to Lexus dealers all over the place. We live in upstate New York and have always been willing to travel for the right car and the right price. After having so many unpleasant experiences at other dealerships, we had stopped car shopping for awhile. I am so happy I didn't loose hope and that I decided to go to Tri-County Lexus. I had such a great experience. This was the first time I actually enjoyed car shopping. Carlos was the salesman I dealt with and he was awesome! He was very knowledgable and helpful. He was honest and up front with me. Orlando the manager of the pre-owned department was also wonderful. They negotiated a fair price and were willing to deal. The detail department did a nice job detailing my car and the finance department was nice too. Overall, I love my new car and I am thrilled with the service I received from Tri-County Lexus. I would highly recommend going there! It was time well spent!

drzvt

Jul 11, 2013

WARNING: This dealer is dishonest, rude and unprofessional. Suggest doing business elsewhere. Called about Lexus ES350 with clean carfax, at a low price and informed, correct as advertised plus only tax tags, & license but uncertified, which concerned me. The manager assured great car with 16 mos. warranty left and sometimes they do that to draw more people and move extra cars. Made appt., car was great and Im ready to buy. Then, the bombshellsone after another. Bottom line---Over $3500 in dealer fees: 1. $995 Internet Fee, 2. $1495 Delivery Inspection, 3. $995 Dealer Prep Fee 4. $198 Etch 5. $360 DMV Fee . How Absurd! People arent stupid. Justin promised to call next day with new amount--never happened. After 5 calls and 3 days, Brian offered to help, but again, no callback because its a phony! Proof---1 week later---the car is still listed at the lower price on many sites with same disclaimer of + tax , tags and license. Beware: The Spin Zone Starts Here!

Aces

Jul 2, 2013

Just wanted to give my salesman Justin and his manager Rene a "shout out." I was in a market for a "certified" vehicle. After test driving an X5, Q7 & ML, a co-worker recommended a lexus RX. I did some research online about the RX and I liked what I was reading!! So, during my lunch break, I swung by Tri County Lexus to take a test drive. I was greeted by Justin. He was very professional. What I liked most about him, was the no pressure approach. I told him upfront that I was on my lunch break and didn't have a lot of time. We test drove, went over features, he explained the certification warranty and even compared features of the RX vs the other three vehicles I was looking at. He followed up with me later that evening and we scheduled an appointment for me to come back in. The negotiating process was quick, easy and made sense!! His manager, Rene came over and thanked me for my business. These guys were aces!! Young, full of positive energy and made me feel comfortable!!! I would refer this dealership to anybody in the market for a certified Pre owned vehicle....... And ask for Justin & Rene.

Mr. Smith

Jun 5, 2013

I called and made an appointment to test drive a car. When I got there they sent me on a wild goose chase looking for the Vehicle in the lot. When I went back to the pre-owned sales department, they passed me off to someone else who went to another building looking for this car. 20 minutes later they finally decided to tell me that they sold the car to a wholesaler that morning. Thank you for wasting my time. DO NOT BUY FROM THIS SLEASY DEALERSHIP! It's a waste of time.

Ana & Jonathan S.

Apr 21, 2013

At the beginning I was looking for something like the 350 I had. But then, I was porperly advised and the CT200h is just what I need. The salesman, the financial department, the managers, every one is very human oriented, they have a great customer service implementation service and they showed me to be willing to assist my requests and needs at all the time we spended together during this experience. Great!

P'ed off

Mar 14, 2013

This guy (gunn park) made me drive over an hour to come see a vehicle that didn't even exist!! My cell phone was blowing up from the number of times he was calling. Buyer beware. They will tell u anything just to get u in the door. This is a high-line lexus dealer?

cindymhli

Feb 21, 2013

My husband and I just bought a new ES300h from this dealership and we had a great experience! The sales man was very friendly and helpful. He did a great job showing us the car by explaining and going over all the functionalities of the car. He was able to answer all the questions we had and we felt he was very knowledgeable. We did not have any pressure that we had to buy their car. This is the kind of service that you would want when buying a car! We got a good deal on this car. However the fees were more than what wed expected, but I guess they were standard motor vehicle and document fees. We definitely recommend this dealer and will refer friends to them. The car is very low in mileage and gas efficient. We love it!

neurodoc2010

Feb 10, 2013

Just bought an RX450 hybrid as a birthday present for my wife from Tri county Lexus. Brian S, one of their internet sales managers was able to help me find this car in the exact color that I wanted even before it was listed on the internet. Giancarlo, one of the sales mangers, answered all of my questions, was very efficient and easy to work with and gave me a great deal on this SUV. He went above and beyond to help me with my purchase, from the moment I spoke to him on the phone to when I drove off the lot with our new SUV. I would highly recommend this dealership, especially if the other salespeople and employees are as good as mine were.

alain2779

Jan 9, 2013

This is why people dread the car buying process and hate getting new cars. This was not my first Lexus, it was going to be my 6th. I have always structured all of my leases the same way. Not a dollar out of pocket and everything rolled into the monthly payment. I told this to Connor (the salesman) three times and had him confirm it with his Manager Steve three times before giving him a deposit. Once I gave the deposit and the deal was done Connor asked me for the inceptions fees which he knew were to be rolled into the payment of some made up amount of $3,300. Of course I was livid because we went over the deal three times and three times I specifically said not a single dollar out of my pocket. They are thieves, liars and should never be trusted. Stay away from this dealer - BAD NEWS.

axis

Oct 14, 2012

If you are looking for a pre-owned Lexus, Sean Donnelly is the person to see. He was very responsive to my needs and went above and beyond to make that happen. The entire time dealing with him went smoothly and effortlessly. This dealership backs up what they sell and makes sure everything is up to Lexus standards before releasing the vehicle to you. I would definitely recommend Sean Donnelly to anyone looking for a pre-owned Lexus.

NYCarBuyer

Aug 17, 2012

My purchase experience started well with John Stevenson. He was courteous and responsive. After accepting an offer and providing a refundable deposit, I realized that I was not ready to take delivery of the car, due to the fact that I still had two months on the lease of the car I was replacing. So, I had to let the offer go, and try again later. I realize that I inconvenienced them by my actions, and I apologized for that, but I fully intended to take the car later. It was all downhill after that. I was told I had to wait for Lexus to issue the new program offers, so I waited until after that to contact the salesman again. He then gave me the same price. I then asked him to redo the quote, but with all of the taxes and fees upfront as I originally requested. After 4 days he gave me two more options, but the total cost was higher. When I questioned it, he told me the programs changed on the 10th of the month, yet the offer I had asked him to rework was provided after the 10th and was the same as the original offer. He said he would discuss it with the finance manager. After 3 more days passed, I received a new, even higher offer! Again, they did not structure the offer as I had asked. So, since their price was close (actually higher) to the price I received from a Lexus dealer closer to my home, I told him I would not purchase the car from them. He then told me "If both quotes are the same, I promise you we will make it worth your time when you finally walk through our doors here in Little Falls. It will not be thousands, however it will be worth your time. This comes from senior management. You will not be disappointed." So, since I screwed up the first deal, I decided to take his offer, even though I had no idea what they planned on doing. Big mistake. I had also asked them to give me a price to install a remote start in the car. I was told it was a Lexus brand remote start and the price would be $495. However, I received a call from Rudy Trbovich who then said the remote start was not made by Lexus, and he asked me for a $2,000 deposit. He did not mention how they were going to make it worth my time, and when I told him that, he said they were going to give me the remote start at no charge, and that the last (highest) offer price would be the final offer. So I hesitated and told him I would have to get back to him after I ran the numbers again. He was not happy, couldnt understand why I wanted to do that, and asked when I would get back to him. I told him within hour. I also asked Rudy to provide me with reworked numbers where I would pay all taxes and fees up front, and then lower the monthly payment. That upset him, and he did everything he could not to tell me where to go. After stumbling over his words trying to get out a polite answer, he told me he was not going to go back and forth to the finance desk to run new numbers, and that I could do that with the finance manager when we picked up the car. After the call, I ran the calculations again and decided to take their offer. So, I called him back within 5-10 minutes, but got his voice mail. He returned the call a few minutes later and asked if the voice mail message was from another day or time, and I said no, it was my call back about the last offer. I told him I would take it, and I gave him my credit card number for the deposit. I then went to the Lexus website, to have an online chat about the non-Lexus remote start in order to see if it would void the cars warranty. They said it would not, but if a component was to fail in your vehicle and upon inspection the failure can be directly linked to the aftermarket addition. Then at that point the warranty might not cover the repair. So, knowing that I would not be servicing the car at their dealership, which was over an hour from my home, and that another dealer would be sure to not cover such a repair under warranty, I emailed John Stevenson and told him I did not want the remote start if it had not been installed yet, and explained to him why. His response was, It has not been installed as of yet. Our plans were to give you something else in place of the remote start. Three days later, I went and picked up the car. The only thing I was given were two Lexus key chains and a set of all weather mats. In addition, this car did not have the Preferred Accessory Package that the first car had, which lists for $252. I dont know what the value of the key chains is, but the mats cost about $125 total. As far as I am concerned, that does not make using their dealership worth my time. Also, when I picked up the car, and asked the finance manager questions as I signed all the paperwork, he called Rudy in to answer one question, and after Rudy answered it, Rudy made a comment to my daughter asking her what was up with me. I guess that was supposed to be funny. I was not amused. That made two instances where Rudy was rude to me. I did not react to it, and just wanted to get it over and done with. Seven days later, I received a form email from their General Manager stating If for some reason you cannot rate your experience as truly outstanding, I would like to know. Three days later I decided to respond to it. I received a response from the General Sales Manager, Joe Choi, trying to find out what my concerns were. I explained to him that since the sale was over, the problems were no longer concerns because nothing was left to be done. He replied back that they wanted to offer a small gift card for you to take your daughter out for a dinner. I replied back that he should not send the gift card, as I would not want to attempt to eat while thinking about this. There was no counter offer. He then contacted me because they had received the registration for the car, and asked if I wanted to pick it up or have them mail it, and I told him to mail it. After waiting for it for from Friday to Tuesday, I wrote back to ask if it had been mailed. He could not verify that and said that since his clerk was not there at that time to verify it either, he would have to have someone get back to me the following day. No one got back to me, so I called them in the afternoon, and was told it just went out by overnight delivery that very day. They are going to say that I was a difficult customer. If by a difficult customer they mean someone who does their due diligence, and who made one honest mistake in the beginning and apologized for it several times, then I guess they are correct. But I obviously do not intend to go back to that dealership and do not recommend it to anyone.

Allan

Aug 11, 2012

I purchase a Lexus gs 350 2009 from this delar. It's great and good Prices.

jaimeg0609

Jul 29, 2012

the customer service is outstanding, they make sure your comfortable and make sure you are happy. They work with you. loved the experience their at tri county lexus.

pankey_4u

Jul 28, 2012

I would most definitely recommend this dealership to other buyers. The customer service was truly outstanding and each sales representative there treated us with the utmost respect and friendliness. The sales manager was very good with us and we truly loved buying the car through him. He gave us the best rate and answered every question we had. Even when returning, he helped my wife and I with whatever we may have needed. I haven't seen such treatment from any other dealership before!

inpollack

Jul 17, 2012

Everything went perfectly. Extremely helpful in transferring vanity plate to my new Lexus.This has taken as long as 2 months in the past. Should be completed in about a month with all the work being done by the dealer.

Krkarthikiyer

Jun 9, 2012

Saw a blue Lexus rx350 online only to realize that it was a stock pictureThen saw another one and put our offerDealer didn't agree so we walked outNext day he called and we negotiated a rate over the phoneHe called 3-4 times to confirm if we were comingWe went in the evening and the car was detailed and waiting for us to sign and pick car When we started signing the documents is when the manager relaized that the car car he negotiate was a different one ad not the one and the other car is what we never looked atHe was the trying to sell the other car to us In the meanwhile when we asked the manager to be called he says the manager is it there and he startedTo sell the other car he wanted to sell The people around werenof no help either and none of them were even trying to tell the other guy what mess he created All guys here suck big timeStay away from and check all documents 100 times as you never know what you saw and what you would be sold

nlavnevich

May 27, 2012

My wife purchased Lexus Certified 2009 ES350 with great help and guidance provided by Justin Salomone. We cant be happier with the customer care he offered. Mr. Salomone gave us a fair deal and paid attention to every detail of it. This is our 3d time at Tri County Lexus and still it is so impressive. I truly believe Tri County Lexus is one of the best dealerships in NJ, they truly care about their clients. Thank you guys! We will continue returning to you time and again.

franciscopina

May 18, 2012

Tri County Lexus is one of the best dealerships in NJ they truly care about their clients and the team starting with Mr. Mendelson who get things done. I purchased a Lexus Certified 2010 RX 350 from them and I can't be happier with the customer service offered, by them. Specially all the status updates by Mr. Carlos Moncion that just made me build up the excitement about getting the RX and giving me a fair deal on my trade and on the RX to Mr. Rudy Trbovich attention to detail. Pretty impressive and I won't forget the beautiful receptionist Dulce who greets you when you walk in just makes the day feel right. Thank you Tri-County Lexus of Little Falls, NJ. You have my back and I will continue returning to you time and again.Francisco Pina

jessekrzywon

May 15, 2012

Great deal and experience; excellent and friendly atmosphere, knowledgeable sales person. We will highly recommend this dealership and buy from him again in the future.

rl8181

May 7, 2012

I live in Miami and my mother lives in Kearny Nj, I was trying to help my mother to have the best car experience ever. After deciding between the Lexus LX560 and Infiniti Qx56, I call the dealer ship and I spoke to Rudy (sales Mgr) to set an appointment for my mother to drive the vehicle, with no commitment of buying at that moment, until she decides which car she likes the most. Everything at the Lexus dealership was so smooth, she was very happy with the service she was given. She loved the Lexus more and the treatment she was given by Rudy. Even though I was not present to help her out, I was able to work the deal out with Rudy over the phone, it was very pleasant to do business with Rudy, straight to the point, not going around in circles, he really knows what he is doing, a total professional. Giving my mother the best car experience was my main goal and thanks to Rudy we were able to make that happen and close a deal. We are very pleased with your service and your dealership, especially with Rudy Trbocvich II, thank you from all the way from MIAMI!

EQ107

May 4, 2012

I AM CONSIDERING BUY A NEW CAR SOON AND THINKING OF GETTING A LEXUS. MY EXPERIENCE WAS VERY PLEASANT. DANIEL WAS VERY FRIENDLY AND INFORMATIVE ABOUT ALL MY QUESTIONS. ALSO THE PRICES WERE AS HIGH AS I THOUGHT THEY WOULD BE. I WILL PROBABLY BE BACK VERY SOON.

meetpatel21

May 1, 2012

This is the 3rd car I have purchased from Tri County Lexus, and I must say every time I have walked in to this dealership I have walked out with a car, I am very happy with my new purchase and over all the experience has been great. Sean Donnelly was very helpful for us and worked greatly with us to put us in the car that we wanted, and drove home with it the same night. I would recommend contacting him for any future purchases. Thanks Sean, and of course Tri County Lexus.

Julie12345

Apr 27, 2012

I had a great experience at the dealership. It was one of the classiest dealerships I have visited. The salesman, Daniel was a joy to work with.

Sk_era

Apr 27, 2012

The dealership was nice and wonderful customer service. Daniel chapparo was very helpful and kind and provided good service.I would definitely recommend this dealership.

EZ123

Apr 26, 2012

A very nice dealership. Great selection of cars and the salesman, Daniel, was a pleasure to work with. No downsides to the dealership. I'll definitely recommend it.

dj127

Apr 26, 2012

I was shopping for a car and Daniel was very helpful in my search. I would definitely recommend this dealership to a friend. Thank you.

Cherry1

Apr 26, 2012

I recently visited Tri County Lexus and was very pleased with the dealership. The salesman, Daniel, was very knowledgeable and very helpful. I'll return for my next purchase.

sneron

Apr 25, 2012

Sean Donnelly was great from beginning to end. Knowledgeable, courteous and friendly. I would definitely recommend him for a new or used purchase of your next Lexus.

C. Binks

Apr 20, 2012

I was in the market for a certified preown lexus RX 350. I live in P.A., & must have been to 5 or 6 lexus dealers in the Tri state area. I came across a 2009 that I saw on the Internet. It was priced very aggressive. So, I decided to take the 2 hr drive & check it out. And boy am I glad that I did. Upon arriving, I was greeted promptly by Mr. Justin Salomone. I informed him about my lack of success at all the other lexus dealerships. He assured me that this visit would be a rememberable one! His patients was outstanding, as I took up a lot of his time, just inspecting the vehicle. He even pulled it into the garage for me, where there was better lighting. I kept Justin there hours after closing. We made the deal!! He was "truly outstanding!" anybody in the market for a lexus, must see Justin.

zroc

Apr 19, 2012

Danny was very knowledgeable, polite and understanding my situation and needs for a new vehicle. From the showroom floor to the test drive and finally to the deal we put together, he was instrumental in each part. He was creative in and smart in putting together a deal that I couldn't day "no" to.

JayQ127

Apr 16, 2012

I visited several dealerships and my best experience was in Tri County Lexus. The salesman, Daniel, was very helpful. I'd recommend this dealership to my friends.

East950

Apr 15, 2012

Teh dealer representative was very professional and efficient in handling our needs. My wife and I found him to be knowledgeable in the our transaction. His approach is not aggressive - a style which we prefer.

ksepIS2502008

Apr 13, 2012

I contacted Mike Grossburg about my IS 250 lease. Mike went over my options with me for the end of the lease and I was very pleased with the way things turned out, I am now a Lexus Owner, no longer leasing. Mike thanks for your patience and help!

mwillson

Apr 13, 2012

Our experience was absolutely outstanding.Izzaldean Bawab is a true profressional. He truly listened to what our needs were. He gave us the information that we requested but information that we needed and did not think to ask for. He offered options,he was attentive and walked us through each step of the purchase process. He is a true asset to Tri-County Lexus and an outstanding representative for them.We have purchased many new cars and have to say that he is by far the best salesperson we have ever dealt with.David Lind who assisted with the financing was outstanding as well, explaining patiently and in detail all our questions. Rudy was the manager on duty who had a wonderful sense of humor and could not have been more attentive. He is also an outstanding employee.

arifandres69

Apr 12, 2012

Sean made this deal work out for me....he is outstanding salesman but most importantly understood my needs...its easy for fast talkers to make a rushed deal but he took his time and worked it out with me..i am going back for my second car in 8 months and he would be my MAN for it...

tdrasher

Apr 9, 2012

We had 2 cars coming off leases and came to Tri-County to see what we could work out and had a very good experience working with Mike Grossberg. He made some very good recommendations and we drove home with a new CT and IS 250. In 2 years when the lease is up on my Camry, I'll be back for a 3rd Lexus.

JPerezIS250

Apr 9, 2012

I came in to turn in my lease and before I knew it, was walking out in a brand new IS250. Daniel was recommended to me by a friend and I have to say, he definitely provided me the most enjoyable car buying experience I have ever had!!

dkeraitis

Apr 5, 2012

Mike did an exceptional job getting us our new cars. We actually got both the IS and the CT on the same day. He was professional, friendly, and extremely knowledgable about the cars and the process. We will recommend him to friends and family in the future.

jerryfredella

Apr 3, 2012

sales man was helpful with the purchase of my new car. Sales man get the exact vehicle I wanted and got the price I wanted. Sales man also explained everything in the car and set up everthing

Lexustrucker71

Apr 1, 2012

I called Mike to do a buyout on my leased Lexus vehicle, we set up a time to do the transaction. I was very happy that things went smooth with no problems in a timely fashion. Mike and David were both professional and were able to get me in and out in a timely fashion so I could enjoy the rest of my day. I will be back to this dealer for another Lexusfor our son! Thank you both for everything!

Mschulman77

Mar 31, 2012

This was a great overall experience. Sean was very knowledgeable about the vehicle, answered all my questions, and helped me get the exact deal I was looking for on a RX 350. I would highly rate both Sean and Tri County to any friends and family

jaebirrrd

Mar 31, 2012

I had the best experience at Tri-County Lexus. The staff, especially Rafael was helpful and very knowledgable. Thank you, Tri-County! I am a proud owner of a certified '09 RX 350.

DollarsnSenseJr

Mar 30, 2012

Great experience at the dealership and the salesman, Daniel, was a an absolute pleasure to work with. I'd reccomend this dealership to a friend.

LuisLizarraga

Mar 30, 2012

Looking for a car can be stressful. When I arrived to this dealership I was greeted right away and felt very comfortable taking a look at the car with out having the dealer breathing down my back but, very attentive. When I had a question he always had the answer and helped me understand the different options I had. He showed me the best car for my budget

abhinavmisra

Mar 30, 2012

It was a pleasant experience doing business with the dealership. Not only the salesperson was friendly, the staff was equally supportive of the situation and were extending all possible help that was required for the situation. I have not been in the country for a long time and yet the dealership despite of giving an excellent deal for the car, helped all the way to ensure I get the required finance as well which in itself was a battle of sorts for a profile like mine.

duma_45

Mar 28, 2012

I was very pleased with the work friendliness and effort that the dealership gave to my family and I. I love my Lexus and I thank you for the great deal.

soccersportsupply

Mar 27, 2012

I will recommend this car dealer to all my friends and family. The salesman, Daniel, was very polite and had all the information I needed. He knew the cars and answered all my questions accurately. The cars he showed me were exactly what I was looking for and he was able to give me information on each and every one of them. He was very friendly and did not rush me. I will definitely be buying a car from this dealer and will be sending other business their way. They are very professional, knowledgable and polite with the customers. Thank you Tri County Lexus.

Pugs4luv

Mar 27, 2012

Dealing with Tri County was the easiest experience I've ever had with a dealership. The salesman, Daniel Chaparro, was polite and very knowledgable. He answered all my questions and took his time explaining what I did not understand. I would recommend this dealership to all my friends and family. It was a pleasure dealing with Tri County! And I will be back!

FanyV

Mar 26, 2012

The reasons are many i was well taken care of in my purchases from tricounty lexus with giancarlos who was the salesman that helped me and my family. Great overall experience. Nice selection of vehicles n the proffesionalism from their stuff was great. I will definitely send more business their way in the future.

gonzigarcia80

Mar 25, 2012

i recommend Tri-County Lexus because it was a very pleasant, great, informative and proffesional experience when i went to start my buying process. Giancarlos my salesman was very polite and very accurate with the information i requested from him. i will definitely come back to purchase from this dealer if i choose to buy a lexus. very very happy of the way i was treated in my first visit there.

Strongroots

Mar 21, 2012

I purchased my Lexus 2012 250IS from Mike Grossberg, at Tri County Lexus in NJ. Mike was beyond helpful from the minute I walked into the sales room. My intentions were to look at used cars and I ended up with a brand new car that same day. He showed me a few cars and was helpful with helping me to decide on what was best for me. His customer service was incredible, social skills were on point, he did an amazing job with the negotiations and offered me a deal that I could not pass up. After my experience, there is no question that I would recommend him to all my friends and family. Mike Grossberg did an amazing job and I look forward to doing business with him again!

Mountain man

Mar 18, 2012

I received several calls from Mr.Grossberg as well as a letter informing me that my RX 350 lease was eligible for a special program Lexus had. I dropped by Tri County and met Mr. Grossberg and discussed the options I had, we were able to negotiate a fair number in my mind and I left with a new 2012 RX 350 that day. I also appreciate Mr. Grossberg's efforts in retrieving some personal items I left in my old vehicle. Excellent experience from a true professional, I am only sorry he wasn't at the dealership before. You have a customer for life sir!

reneereiser

Mar 18, 2012

The dealership and salesperson (Michael Falduti) were honest and open. If he was unable to answer a question, he went to his manager and immediately got us an answer. They negotiated fairly without any high pressure tactics and kept their promises to us. They got us the exact car we wanted, even though they had to go to a dealer in Connecticut to get it. The price was lower than we had hoped, and significantly below other Lexus dealers we visited.Thanks, Mr. Falduti and manager!!! We look forward to an excellent relation with the service department.

CityKat

Mar 17, 2012

Because my lease was coming to an end, I decided to check out my options when it comes to a new car. My salesman explained everything, and gave me some good advice without being pushy. He also helped me program my new 2013 GS, and answered all my questions. I spent a very pleasant 6+ hours at the dealership! Everyone was very friendly and personable. This is my 3rd car from this dealership, and yet the best experience!

jasg143

Feb 29, 2012

Went to Tri-County Lexus to explore an early lease buyout and lease of a new vehicle with Mike Grossberg. I had done research on the internet and had developed parameters that I needed to meet to consumate a re-lease of a new car. Mike was friendly, knowledgeable and easy to work with. He took my requirements to his Sales Mgr (Rudy T) and they returned to discuss my request. After some negotiating, Rudy accepted my offering. Both individuals were pleasant to deal with and I never felt pressuring. The overall experience was very good; we went home with a new car. This my third lease of a Lexus from Tri-County and may have been my best experience to date.

RDDS12

Feb 3, 2012

Excellent service from Mike and Paul, I received what I was promised and more. Mike told me it would take less than 2 hrs for delivery and he was right with time to spare, I am sending you my friends with their Lexus leases.

kingtoot

Jan 24, 2012

Great experience overall. The staff was courteous, professional, and accommodating--not too salesman like either. I would not hesitate recommending these guys to my friends and family.

Valentina1

Jan 17, 2012

I recently stopped in on the advice of a friend. I was introduced to Mr. Dominic Dimartino. The entire experience at Tri County Lexus did not disappoint. Mr. Dimartino was very professional. I would certainly recommend Tri County Lexus to all of my friends and associates. My new 2012 Lexus RX-350 is everything and then some from what I expected. Cheers to Tri County Lexus and their staff!

rsanc51

Jan 16, 2012

My wife and I purchased a vehicle at Tri-County Lexus and i am recommending this place to anyone interested in purchasing a Lexus. We are so happy we went to tri county lexus to make a purchase. The sales person Carlos Moncion was very nice and helpful. He explained everything to me in easy terms and made me feel comfortable. I enjoyed my experience there.We recommended the sales person and tri county lexus to my sister since she will be buying her new car in a couple of weeks.

Michael74684

Jan 14, 2012

I am a happy customer because i purchased my car in Tri-County Lexus. I don't usually take the time to write reviews but i feel compelled to write one on this dealership. The employees were friendly and they actually looked happy to see me walk in. My salesman Jean-Baptiste Monjoie was very professional and helpful. He showed me my options on the car i wanted and by the time i got out i felt really knowledgeable. I would recommend this place to anyone interested in purchasing a Lexus.

janch

Jan 13, 2012

Great attention and service. Everyone was helpful and answered all questions. I would recommend the dealership to anyone wanting a Lexus. We appreciated the willingness to accommodate our needs. Thanks again.

samlexus

Jan 12, 2012

I went into tri county lexus to see what the preowned department had to offer. I was professionaly greeted by Justin when I walked in. He first offered me and my wife a beverage which I thought was extremly courteous and thoughful. We looked at several vehicles and found 2 that I liked. We sat down and he took his time showing me everything about both vehicles and he helped me pick the one that best suited me. I have bought many vehicles in my lifetime and I can honestly say that Justin is by far the best sales person I have ever dealt with. He is one of the reasons why I bought this beautiful certified RX350. He is very polite, courteous, professional, and knows the Lexus brand very well. Tri County Lexus and all dealers should have more salesman like Justin! Highly recommended and will refer all family memebers and friends to Justin at this dealer!

lupesitaj

Jan 12, 2012

Great experience at this lexus dealer. looking into different vehicles and i was comparing the Is250 AWD and the Es350. My salesman Giancarlo was a great help showing me the differences between both sedans, in much detail. starting with the options to the certified warranty that these dealer offers. thank you so much for the help making my decision easier to purchase a Lexus.

morocha28530

Jan 11, 2012

Best Lexus dealer experience that i had. Very attentive employees that made me feel very comfortable in my first visit, my salesman was Giancarlo M. I had the opportunity to test drive and get all the information that i requested about the Is250. i was explained every detail of the car exterior & interior. Also i was told in detail about the certification process and what is checked to make sure the vehicle is in perfect conditions for delivery. I will definitely recommend everyone i know to this dealership.

negs44

Dec 24, 2011

Unlike many others, I had a terrible experience with this dealership. I always had great experiences with Lexus, particularly Booby Rahal Lexus. During this process, my questions via email and phone were very slow with John. My transaction was handed off to Justin who promised to get back to me. He didn't. After negotiating a price for a used Lexus I took a day off to travel 4.5 hours to make a deal. Once there, on time by appoitment, I was not greeted at all and had to find a salesperson. I then met Dan my newest contact who advised me that he was now handling the deal.We were extremely disappionted with the car. It had several large scratches, a small dent and dirty interior. This was hard to see on the internet. After telling Dan 3 times my thoughts, he continued to put through the paperwork for the deal. I finally had to sternly advised that I was not going to buy the car. Dan simply couldn't understand my thoughts.I will continue to buy Lexus but only deal with the 2 Bobby Rahal delaerships who I trust and don't waste my time. I will be putting my thoughts in letter to Lexus and others.

vinylic

Dec 23, 2011

The salesman, Jean Baptiste was very professional and was easy to work with. We negotiated prices for a while but in the end he was willing to work with his management in order for me to purchase from this dealer. He even went out of his way to pick up the car from out of state. If you are in the market to purchase a new Lexus I would recommend this dealer and definitely try and get Jean Baptiste as your salesman.

Princess143

Dec 8, 2011

Gene and the rest of the guys at Tri-County are just wonderful! They always make me feel comfortable and really just show they care.. And waiting there for my car to be done with service is easy and I dont mind one bit! They have coffee and pastries for the customers. I would reccommend EVERYONE to go here!! I actually cant think of anything bad to say! Very pleased :)

MyFirstLexus

Dec 7, 2011

Brian was one of the, if not best sales person I ever dealt with. Even though I knew what car I wanted going in, he took the time with me in the beginning to evaluate my needs and to see if the car I wanted was really the car I needed. The test drive was very enjoyable being able to drive the car on different types of roads and was highly educated about the cars functions and capabilities. He took the time to answer all of our questions and was a pleasure to work with. He will come highly recommended to all my family and friends who are looking to purchase. Tri-County Lexus is the best!

ErikaMasias

Dec 7, 2011

I had a great experience at Tri County Lexus dealer. Even though, I was not interested in buying a car right away. The great customer service, friendliness, and especially patience provided by Justin Salomone made me change my mind and I end up buying a car the same day. I totally appreciated the time he took to show me the different options available. Justin is a great salesperson with excellent customer service skills. I would recommend him to any of my friends for assistance. He seemed to be very knowledgeable in regards to car sales, especially when it comes to deals and numbers.

lexusgirl999

Dec 7, 2011

I had a wonderful experience at TriCounty Lexus. Worked with a great salesperson who was very professional and extremely helpful. I will definitely go back to Mike and will recommend your dealership to friends.

dstampone

Dec 6, 2011

Justin Salamone was by far the greatest sales person we have ever dealt w when buying a car. He is pleasant, thorough, professional and follows up in a timely manner on queries. We reccomend Justin Salomone to anyone interested in getting a Lexus and will always reccomend Justin! Mr. Salamone took the stress out of getting a car and in turn made it FUN! Thank you to Justin for his professionalism and being a fantastic sales person!

ddaynj73

Dec 5, 2011

It's never easy to purchase a new vehicle but this dealership makes the process of purchasing a car as easy as possible. I was comfortable from the very beginning with Mike my salesman. He was introduced to me by the Internet Manager. And, that was after I was greeted by the very friendly receptionist with a big white smile. The entire process took just about a week and that was because I was very specific as to the type of car and the color (interior and exterior) that I wanted. Mike promised he would find it and have it delivered and Tri County Lexus did just that. My last stop was the Finance Manager and he delivered as well. I got a great deal and was able to take the car home. This is my fourth Lexus and my second new lexus from Tri County Lexus. I readily recommend this dealer to anyone in the market for a car. I will be back when I am ready to trade in again.

hotpants

Dec 1, 2011

Brian, is a very knowledgeable about the cars. He answered all my questions without hesitation. I would recommend Brian as the sales person to see to my friends interested in purchasing a Lexus.

Lexusowner123

Nov 29, 2011

To be honest, going into a dealership always scares me, but once I entered tri county Lexus I was met by a very friendly salesmen by the name of Brian Coyle. He was very friendly offered me coffee and popcorn and sat me down far from all the noise do he can focus on my needs and wants then he took me out to see the car very knowledgable person. Knew where everything was inside and outside the car, gave me a great walk thru then went on the test drive. When we came back from the drive I get down to bussnies and told him I want this car for this price. Usually other car dealers send over mangers and what not, I was expecting that to happen here too but surprisingly it didnt. Yea he he came back with his manger but just to congradualte me on my new car. Best car dealership I been to in all my car buying experience. I will deffinalty be back to get another car in the future.Thank you Brian Coyle and thank you Tri-County Lexus!

dfpascucci

Nov 26, 2011

I purchased a certified pre-owned vehicle from Justin Salomone and was given excellent customer service. He was friendly, patient and answered all of my questions I had regarding the vehicle. It was a smooth purchase! I would definitely reccommend Tri County Lexus (especially Justin) to my friends and family looking to purchase a vehicle. Thank you!

rober23

Nov 23, 2011

I stopped in to preview some used cars. Im in the market for a pre-owned Lexus SUV. Justin Salomone approached me. I told him i was not quite ready to buy yet and he fully understood my needs and concerns.I told him my price range and what i wanted in a car. Justin is an exemplary salesman. Im sure you realize he is an asset to your company. I have told a few friends about him as well. Justin stays in touch with me weekly and this i appreciate greatly. My friend tells me he will soon be ready for a car for his daughter. I told him its a MUST that he contacts Justin Salomone. Im sure you are truly proud to have an employee of Justin's standards working for you.

Panache

Nov 21, 2011

Brian Coyle is the most diligent sales professional that I have met at a car dealership in many years. He was friendly and knowledgeable and made himself available to answer any questions. I had an excellent experience at Tri-County Lexus and I would do business with them again. I certainly would not hesitate to recommend Brian to friends and family in the future.I was very satisfied with the entire experience and Brain Coyle is the reason I rate Tri-County Lexus so high..

MWALL67

Nov 21, 2011

Mike and the Team at Tri County were outstanding! No Hassels, No gimmicks! They found the car we wanted and made the deal work! Thank you Mike!

Rizz1

Nov 20, 2011

I live close to 2 hours from Tri County Lexus, for me it's been worth the drive every time . I worked with Mike when I purchased 2 vehicles. I was treated like royalty and very satisfied with both purchases. I have also been happy with the quality of care I get at their service department. If your ever in the area and looking for a Lexus, drop by Tri County for good service and a nice used car selection.

JMillz

Nov 20, 2011

I came in for my first 5,000 mile service for my LS 460 and as soon as I came into the service drive I was greeted by Gene who was polite and answered questions I had about what is included in the service and detail, I was then taken to Cesar Ruiz who was my service advisor who was a laid back down to earth guy and had answers to all my questions and even gave me a discount on getting my car detailed as well as the regular service on the same day! I couldn't believe the deal I got! I was then put into a loaner and went about my day. A few hours later I got a call that my car was ready and came back to see it in the service drive looking like it was a brand new showroom car! I love it! Service and workers there were great. I also spoke with the service director Al Frizalone and the detail manager Ernie and expressed my gratitude with how things went with my service and detail. Will definitly come here all the time and recommend that everyone does as well!-J.M.

jaqalina

Nov 20, 2011

I recently visited Tri County Lexus, just to get some info on a certified lexus IS 250. I was introduced to Justin Salomone. I told him upfront that I wasn't purchasing a vehical today. He informed me that wouldn't be a problem and infact stated most people don't on their first visit. He told me his goal was to just give me all the information I needed to make an educated decision and to answer all my questions. I was like "WOW", I wasn't expecting that. He was very interested in what I had to say and ask. After test driving the IS 250, I wanted to go over some numbers. He made it so easy! I loved the car, he made the numbers not only make sense but even got the payments to fit my budget! I went from just going to get information to actually buying the car! It was Great! Justin was courteous, informative and very polite. I was glad to give him my business! I would recommend Justin to anybody in the market for a preowned Lexus.

hybrid39

Nov 20, 2011

I received a letter in the mail from Tri County on a promotion, then I was introduced to the salesman Mike Grossberg, after showing me all my options in detail, I got the vehicle I wanted at a great price in a timely fashion. Mike and Joe were very pleasant to deal with and Mike knew the vehicle inside and out. I will tell my friends about this great experience at Tri County!

Maryh3262010

Nov 17, 2011

I was approached by Izzy at the dealership onfuture a saturday while I was shopping for a new vehicle and Izzy delt with me in a very professional manner. He helped me choose the ES350 ofy liking explained all the features and benefits of the car I was very pleased in every aspect of the sales process at Tri County Lexus and Izzy was great. I would reccomend Izzy and Tri county lexus to family and friends. Very exceptional experience I would reccomend anyday.

Lexusleaser11

Nov 17, 2011

We enjoyed our experience at Tri County LexusThanks to Michael Grossberg, his patience andCourtesy and as well as his sense of humorAnd honesty made our choice a simple one.This is our 1st Lexus and yes we did have a LexusExperience that we have already shared with others.

AYC

Nov 17, 2011

Brian brings back the "true Lexus experience"! I personally thought this dealership was going down hill and didn't even want walk in, but I'm glad I did. Because of Brian Tri-County has my business once again. Brian conducts business the old school Lexus way. This is what drew me to Lexus 10 years ago and I thought that was all over, until I met Brian. Took delivery yesterday of my new RX450h and I can't tell you how happy I was to see I was taking delivery of my vechicle on the "delivery bridge" like I did 10 years ago (the other cars that I took delivery of from Tri-County was just in the parking lot). He even had a big bow on it like the Lexus Decemeber to Remember commericals, which my wife loved! As they say "The Devil is in the details!"

Samy T.

Nov 17, 2011

I went into tri county lexus to look for a used auto and was treated with the most respect by there receptionist Dulce and salesman Eddie M. this guys really made me feel right at home, in a very good and comfortable environment.Im really recomending this dealer to a family or friend...

rinzi

Nov 17, 2011

Brian was very helpful and patient. I had many questions, and he made sure I had all the information I needed. He was not demeaning, as some other car dealers are to women.

butterfly1776

Nov 17, 2011

Brain was extremely courteous, knowledgeable and willing to answer all questions. He was tolerant of repetitive questions and I found him very accommodating.He seemed genuinely committed to the brand.

julebox

Nov 17, 2011

Brian was very friendly, patient, informative, and made the whole car buying experience less intimidating. My boyfriend in California has a Lexus, and I was somewhat familiar with the brand, but not which one would best suit my needs. I left the dealership well informed and will recommend the dealership, and Brian to my friends and family.

Martin J.

Nov 16, 2011

This was a nice experience. I met some nice people over there at TriCounty Lexus. The staff was really helpful, they made sure I understood all the ramifications of the deals available and answered my questions. The guy who was helping me was particularly nice and sympathetic. Jean Baptiste, I recommend you to this guy, very helpful dude. I will definitely come back here. Anyone who wants a Lexus should check out this dealership.

jsmth

Nov 16, 2011

The atmosphere was very friendly and i felt at ease. The employees were very helpful, i had the opportunity to see all the cars i wanted and they answeredall my questions. The employee who helped me, Jean-Baptiste was very courteous and patient. I would definitely recommend Tri County Lexus to any potential buyer.

Joe Vintage

Nov 16, 2011

This is my second purchase with Tri-County Lexus. Mike Grossberg in new car sales was the best. He went out of his way to make the deal work for me. I got the car I was looking for and with extra equipment, for the price I needed to be at. The buying process was conducted in a professional manner and delivered as promised. I have had my first Lexus serviced at Tri-County and was always treated quickly and they got me out on time.

aelk12

Nov 16, 2011

Came in for a low tire pressure check and I was treated like royalty. Gene was the best!! Everyone was extremely friendly and the service department was extremely efficient.

alexe

Nov 16, 2011

I worked with Gene in the Service Department at Tri county Lexus. As someone who works in Customer service, I always appreciate when someone takes the time to go out of their way to make sure that I am well taken care of. Gene helped me out and I got the sense that he actually cared about how my experience went at Lexus. I would not hesitate to recommend Tri County Lexus. Customer service is hard to come by these days and I appreciate to see that some people still do care about others.

jesseb03

Nov 16, 2011

It Was A very Pleasent Experience from the miute i waked in till i drove away izzy made it much easier. Thank izzy see you soon.

rich breelan250

Nov 16, 2011

I was greeted by izzy in a very professional manner and walked through the process accordingly. I drove the is250 and instantly fell in love with car and izzy let me really drive the car on the test drive I actually took it home to show my parents who live near by we got back to the dealership and izzy made me a great hastle free deal I could not refuse he also assured me I would be his guy for service and anything else I needed overall excellent experience he will get many referrals from me

sam2528

Nov 16, 2011

i leased my rx350 from izzy and he was great in adressing all my questions and concerns and explaining to me all the new features of the vehicle paul was the manager and him and izzy made things very comfortable for me and my family we would definitely recommend this dealership to our friends and closest relatives

smartinez411

Nov 16, 2011

Buying a new car is a big deal and can sometimes end up being a big hassle. Mike Grossberg and the experienced team at Tri-County Lexus treated me like one of the family. No closed door dealmaking, no high pressure tactics - just excellent customer service and an attention to detail that sealed the deal.

mrsgg1225

Nov 16, 2011

2nd car purchased from Tri-County Lexus/Eddie and I can say that this experience was as wonderful as the first one, the level of customer service I have alwayas received from the minute I'm greeted by the receptionist 'til the minute I drive out is absolutely fantastic. I definitely recommend and urge all those Lexus lovers to buy from Tri-County Lexus and my always so excellent and knowledgeable sales consultant Eddie M.

Yasirys

Nov 15, 2011

The experience was great. When i first arrived i was well greeted by Rudy T she has a magnificent way to atract customers once i walk in she made me feel like i walk in the right place... Tri-County Lexus has excellent customer service which, I would recommend to most auto dealers that i have had poor experiences with. Thankyou Tri-County Lexus for great customer service.

Lexuslov

Nov 15, 2011

I was very happy with the service I received when my rx had a flat tire. Roadside put my spare on and instructed me to go directly to the dealer. When I arrived Gene was very helpful and directed me to Steven for further assistance. Steven took my car directly in and the service tech (Christine)check the tire, they found a nail and was able to fix it at no cost to me. I was very happy because I thought I needed a tire but the saved me a lot of money. They were very honest with me. I was not a customer befor but I will be now.

grahamterry8

Nov 15, 2011

This place is amazing, everyone is extremely friendly. I was helped promptly as i walked into the dealership by the receptionist Dulce, and right away was helped by Eddie. He answered every question i had about the vehicle in depth. I chose the vehicle i wanted and they gave me the best price out of all the dealerships i went to in the area. I'm very happy with my new IS. I will definitely recommend this dealership to all my family and friends. HIGHLY RECOMMENED!

Acattafi

Nov 15, 2011

overall experience was fantastic, I never had any intention of buying another Lexus because I was disatisfied with the previous car. The sales people however absolutely turned me around. Their service department enhanced the experience even more!

dan1238

Nov 15, 2011

I came into the Lexus Dealership recently to get information on a new Lexus. I spoke to Brian Coyle and found him to be extremely helpful and knowledgeable. I left the dealership feeling confident that I would make an informed decision to buy a new Lexus in the near future, thanks to Brian Coyle.

ILoveLexus86

Nov 14, 2011

This was my first time buying from this dealership and it will definitely not be my last. From the minute I walked in the door and was greeted by their extremely charming receptionist and promptly introduced to Eddie, I knew that my experience would be far from average. As we all know, high end dealers tend to be cold and unfriendly. Not the case at Tri County. I was test driven in the car of my choosing, had a great deal worked out in a matter of minutes, and was out the door in my new GS quicker than I could ever have imagined. will definitely recommend to all my friends and family and can't wait to return after my lease.

alfaxtc

Nov 12, 2011

This will be my 10th Lexus and I have been to many Lexus dealers. My current Lexus is from Tri-County and the intitial experience was very good, but once the General Manager straighten out a few thing everything went well. Working with Brian on my 2nd Lexus from Tri-County has been a pleasure. Great to deal with, knowledgeable about cars unlike most salesman and one of the most friendly person I have ever meet. Don't ask for anyone else if you're going to Tri-County.

jorge shimokawa

Nov 12, 2011

Chris Marcantuono was very good to deal with. Professional and courteous. Had a great experience at the dealership. I would recommend this dealership to all my friends and family.

tt974g

Nov 11, 2011

In all my years of buying new and used cars, and experiences with dealerships in general, I must send a praise on the professionalism and helpfulness of the two employees referenced above. They demonstrated sincere concern, patience, and understanding with me.I appreciated thier prompt action to offer solution to my satisfaction! In recent years, it has been more commonplace for me to experience frustration with dealerships who's employees demonstrate lack of interest in what will work for that individual, and just ready to sell quick no matter what the situation. Your dealership and the two gentlemen I had the pleasure of working with restored that warped feeling I had for dealerships. I will never hesitate to purchase another vehicle at your place of business or reccomend your dealership and the two gentlemen above to family and friends. That being said, I felt it was important to let you know of my positive experience with your company through my interaction with Michael and Christopher. Good employees make a business grow and prosper. Good, conscientious workers are getting harder to find these days. In my opinion, Michael and Christopher went above and beyond the call of duty with such courtesy and thus, I felt you should be made aware. Thank you for your time and for your recognition of their fine skills with customers.

marshfam1100

Nov 9, 2011

Chris was very knowledgable and helpful. He had a great attitude and it was a pleasure working with him. His general manager Michael Visocky was also very friendly and a pleasure to work with.Great job!

amandakuenzle

Nov 9, 2011

I was very please with my visit to Tri county Lexus because Christopher marcantuono and his general manager Michael gave me amazing customer service. It was because of them that i decided to get my new lexus from this location.

blaquepurlz

Oct 31, 2011

I was in the market for a car on and off for 6 months. Not really looking to buy, unless every was exactly how I wanted for the exact price that I wanted, leisure only. Had endless time to look around so pretty much...Im a pretty hard sell, because there is no urgency. During my first visit to the lexus dealership I met Eric who was very attentive, never pushy and really took my concerns/issues/interests seriously. We weren't able to make a deal at first, no fault to Eric, GM wasn't very flexible and neither was I. But 6 months later, I got a call from Eric who was following up on what I like (he remembered!!!) and called me into the dealership. I wasnt even looking to buy at the time, but Eric took great care of me, gave me a great price, made her beautiful and put me into an IS 250 on the same day!!! I couldn't believe it either (I am very difficult), but I love my car and truth is I'm happy Eric was the one to sell me my very first car!! He has the perfect combination of down to earth, business, and honesty that goes a long way in the car sales business!I won't do business with anyone else!

chernandez2009

Oct 6, 2011

Went I went to TRI COUNTRY LEXUS I sat down with salesman Mr. Brian Coyle everything I have to say is very positive. I was impress of his very good attitude professional. Mr. Coyle answer all our questions and worries. Anytime I go to the Dealer TRI COUNTRY LEXUS I will call Mr. Brian Coyle. I was very satisfiedand impress with his service. and his knowledge overall...thank you thank you

money15

Sep 27, 2011

my name isabelo yance i buy E S 350 sales man names BRIAN COYLE he is a verry good outatnding good man he help me all the way my friend like the car and i told theme go to brian coyle he is VERRY GOOD MAN I M VERRY HAPPY

lexuslover12

Sep 15, 2011

I had a couple of questions about financing my leased vehicle. Ben was able to answer every question thoroughly and was able to help me decide. He was very professional and i loved his service.

madhumitadey

Sep 14, 2011

I visited Tri County Lexus 3 times (3 days) before buying the car on 4th day.First day, I was introduced to Mr. James Domaleski as sales rep, such a soothing personality. Never an uncomfortable moment. I bother him with 99 questions before, during and after test drive of white RX350 (since I was weighing RX350 vs BMW X3). He always made me feel that I am asking right and relevant questions. Second day, it was Rudy's turn to be grilled (more than an hour), verifying and cross checking the facts regarding the RX350 and then pricing. No sale that day. Rudy was still smiling, amazing. Third day: Nope they did not slam the door on my face, by that time they remember my last name. And already know that I am hooked. Requested James for Cerulean Blue Lexus. Mike joined James to provide assistance regarding explanation of different options, services and then filling out forms & sealing the deal. Fourth Day: Before taking delivery of the car, Ben comes into picture, money. He went the extra length and allowed me to use the credit card (that accumulates mileage) to pay a big chunk. No complain.

avaz9848

Sep 8, 2011

I just have to say I had a great experience.Dulce the recep. Was very helpful got somebody to attend me right away.They were Dominic and Ben they answered every question and concern I had with a dstail response and sold me a car. Everyone there truly knows their stuff.

namesless

Sep 8, 2011

As soon as I entered the dealership, I was greeted by the receptionist, right away I was attended by salesman, Leroy, I did not have to wait. Leroy was a very polite and full of information. It was a great working with him and everyone else at the dealership was pleasant, an in and out. If you want a good deal and a great experience I definately recommend tri-county lexus.

CarmenR12

Sep 8, 2011

I had a great experience.As soon as i walk in recep. Dulce greeted me as me how was I doing and if i would like anything to drink or if i wanted popcorn.Also got somebody to attend me right away who was Rudy.He had all the answers to my question.He helped me get the car i wanted a red lexus es350 2011.At the end of my transaction Michael V., the general manager came in and present ed himself to me and if i ever need anything to give him a call, right away he handed me his card. My experience at this dealership was great! I'll definitely recommend this dealership and will come back as soon as my lease is up! :)

JMillz

Sep 7, 2011

My name is Jeremy and I have been looking to purchase a Black LS460, I have been to Prestige Lexus and Bridgewater Lexus and had bad experiences from both places. At Prestige it took forever to see a salesperson to talk about the car I wanted and when I wanted the features explained it felt like the salesman didn't want to explain everything and was basically trying to rush me into buying the car and I felt like all they wanted was my money and they could careless about me so I ended up just leaving. Then I tried Bridgewater Lexus and called ahead to test drive the car and when I arrived they didn't have the car on the lot so I had to wait awhile and when it was brought in it was very dirty inside and I didn't even want to drive it. So I told the sales guy that they wasted my time and left once again unhappy. You would think they would keep a new car looking new. After my bad experiences I wanted to just go to BMW but I decided to try Tri-County Lexus in Little Falls, NJ and I am glad I did! When I arrived at the dealership I saw their new cars well organized and clean. I saw the LS460 I was looking for and went into the showroom. I was then greeted right away by the receptionist named Dulce who was very kind and introduced me to Eddie Murcia who was my salesman. He was very great to talk to and has a positive attitude and personality. He explained all the features of the car to me an then we went for the test drive. I fell in love with the car and we finished up with a very great deal! I didn't feel rushed at all thru the whole process. I also met with the GM Mike Visocky who also had a great attitude and down to earth personality, I felt like family. I picked up my car the next day and left feeling happy and appreciated. I'm glad I stopped by Tri-County Lexus and I love my new car! I would recommend Tri-County Lexus to everyone! Great group of people there and great prices. Thanks again to Eddie, Mike, and Dulce. I'll definiely be back.

ccf0630

Aug 24, 2011

Came in for 15k service on my ES 350, and Gene took incredible care of me! From the minute I drove into the dealership until the minute I left, I felt like I was the only customer there. Thanks to Gene's great service, I'm now a loyal customer, and I highly recommend Tri-County for all current and prospective Lexus owners.

Homechef01

Aug 11, 2011

Narrowed car search down to Lexus, BMW and MB - hybrid and diesel. Joe was competent sales person, but told us it would be 4-6 weeks to get hybrid so we decided to think about it. Upon leaving, we were introduced to Sales Manager Camillo who whispered we could actually get the car in a few days. I didnt like that the Sales Manager contradicted the Sales Person (with whom we were building a new relationship) right in front of us. I question the sales strategy and wonder if we were being played. For the price of the Lexus brand, I shouldnt feel I had a "used car slick sell" experience. I am now the proud owner of a GL BlueTech 450

taszcir

Jul 10, 2011

Things have really changed at TriCounty Lexus. Service is quick, people are friendly, and very professional. Gene greeted me, told me about the detail special, and had me in a loaner within 10 minutes. When I came back to pick up my car I could not believe how great my car looked after the detail that Gene arranged. It was everything and more that Gene explained.Im a very happy camper and will return to TriCounty.

lextian2002

Jul 5, 2011

Brought my car in for a quick oil change... Was greeted bi Gene upon arrival... He then escorted me to my service person Nancy... She took all my info. told me to have a seat till my car was done...Less than a half hour Gene was calling me in the waiting room to let me know my car was completed... Just wanted to say Thank you Nancy and gene Great job!!!

LQ777

Jun 25, 2011

I HAVE BEEN A LEXUS OWNER FOR THE LAST 11 YEARS. I PRESENTLY HAVE AN RX350, I LIVE IN MANHATTAN BUT I TRAVEL THE 4 STATE AREA FOR BUSINESS. LAST WEEK WHILE TRAVELING TO PARSIPPANY NJ I REALIZED THAT I WAS DUE FOR A 15000 MILE SERVICE AND HAD A RECALL NOTICE ON MY VEHICLE. I FOUND TRI COUNTY LEXUS ON RT 46 AND DECIDED TO STOP AND SEE IF I COULD GET SERVICE AS I DID NOT HAVE AN APPOINTMENT. UPON ENTERING THE SERVICE AREA I WAS GREETED BY GENE WHO WELCOMED ME IN A MOST PLEASANT AND PROFESSIONAL MANNER. I EXPLAINED THAT I DID NOT HAVE AN APPOINTMENT BUT THAT I NEEDED SERVICE AND THATS WHEN GENE WENT INTO ACTION!!MY CAR WAS CHECKED IN IMMEDIATELY AND I WAS BEING HELPED BY A SERVICE ADVISOR IN A MATTER OF 4 MINUTES. AFTER SEEING THE ADVISOR I WAS ESCORTED INTO THE LOUNGE AND ASSURED BY GENE THAT HE WOULD KEEP ME UPDATED ON THE STATUS OF MY SERVICE. GENE AND STEVE KEEPT ME TOTALLY UP TO DATE AND THE CAR WAS FINISHED 20 MINUTES AHEAD OF TIME. I FELT LIKE I WAS THE MOST IMPORTANT CUSTOMER IN THE DEALERSHIP. I HAVE NEVER BEEN TREATED SO GOOD NOR WITH SUCH PROFESSIONALISM BY ANY OTHER DEALER. GREAT JOB GENE AND STEVE, YOU HAVE MADE ME A CUSTOMER FOREVER, I WILL DRIVE THE EXTRA 30 MINUTES TO HAVE SERVICE FROM YOUR DEALERSHIP!! JOB WELL DONE AND I WILL RECOMMEND YOU TO ALL MY FRIENDS AND COLLEAGUES.

Ka430

Jun 21, 2011

I went to the dealer to get an estimate on my Father Lexus. He had receently passed away. The salesman Alex Leyden was so kind & friendly to me. He was very sympathetic to my situatuion & went out of hi sway to make me comfortable. His Sales Manager who insopected the car was the same way & I really felt good about doing business with them.

nahcena

Jun 16, 2011

I was in the market for a new lease and happened to go to LEXUS on RT 10 in East Hanover. Once there I looked around for about 15 minutes without 1 salesperson asking me if I needed help. I am a young lady (minority) and often times feel over looked in high end places. Needless to say that experience almost soured me to LEXUS, but I decided to try one more dealership, Tri County Lexus. Upon walking into the establishment I was immediately greeted by an extremely friendly front desk associate named Dulce. Then almost immediately I was approached by the Salesman Chris; Chris explained all the features the car had to offer and made me feel very comfortable and appreciated. Once the deal was complete Nick Bellomo introduced himself to me and answered any other questions I had. Nick, a manager, went above and beyond to help me with anything I needed even as small as connecting the bluetooth feature. Tri County LEXUS is by far the most professional delearship I have dealt with in my 20+ years leasing cars. I would definitely recommend them to anyone in the market and will be a customer of theirs for years to come!

LexKev33

Jun 9, 2011

After dealing with 2 other area Lexus dealers, Tri-County Lexus was outstanding and exceptional throught out my entire buying experience. From the receptionist at the front desk to my sales associate Linda and showroom manager Nick, everyone was just so amazing...what an asset to the Lexus team! Yes, like buying a car at any dealer we went back and forth a bit with the price, but it was very honest and straight forward. I know some people often like to bad mouth dealers during their car buying experience but this was truly a fantastic process. Tri-County worked effortlessly searching for the 2011 IS 350c that I really desired and didnt give up till they found it. I can't thank them enough for my great buying experince and suggest to everyone in search of a new or used car to give them a chance.

thecuse

May 29, 2011

Where to begin... Well, we saw an IS 250 that met our criteria online at Tri county Lexus (or so we thought). We live 5 hours away, so through emails and phone conversations, we wanted to make sure there was going to be high chance we were going to purchase.1) We Get there, the car isn't on the lot, and the sales man can not find it!!2) Through conversation, it was communicated the car was in (EXCELLENT) condition, the car had deep scratches on the back bumper and rear panel.3) This blew my mind, the car is advertised as a cerified car, the rear tires didn't pass certification requirements, and required replacement. Camillo wanted to charge me for new tires!!!!4) There was no movement on the sales price, not a penny!!At this point, were getting extremely frustrated with this experience and now the fun begins... Even after the issues mentioned we were still making the decision to buy the car, until this, even though were not very happy with the price given the above experience. So we sat down with dominick to write up the contract, and as were going through the process, get this, They tried to add over $3,000 dollars of additional fees!!! I just about had a heart attack!! They tried to pass along advertisement costs, the certification fee, and a delivery fee!!! Where are they delivering the car to??? Adding up to over 3k!! I was in shock, my wife and I stood up and left, couldn't believe it.On a good note, on the way back to upstate NY, we decideed to stop at Warnock Lexus, only 13 miles away from Tri County lexus, found the identical car, but in truly excellent condition, wonderful experience, very professional, worked with John and bought a car. Not to mention, for about $2,500 less.. I would HIGHLY RECOMNEND WARNOCK Lexus, and warn anyone to stay away from Tri County Lexus, They give car sales professionals a bad name and really are very poor representitives for the car company Lexus.

NJlexus

Apr 16, 2011

I brought my car in for service, my car was returned to me with an unexplained additional 60 miles, dirty inside and outisde, and an empty gas tank. I was told that they would have to investigate and figure out why there were so many miled on my car. Bottom line, my car was driven around, eaten in and returned to me without being cleaned or examined by the service advisor.

madmunchi

Apr 11, 2011

I visited Tri County Lexus. My salesman name was Justin. He was extremely professional and informative. He answered all my questions throughly. I would highly recommend this dealer to anyone in search of a Lexus. It was most pleasant I have had so far in any dealer.

russellgraham117

Apr 8, 2011

Avoid this dealer. After we had agreed on a price for a car they tried to add on additional fees/expenses. I refused to pay the additional fees and bought the same car from another dealer. When I asked Tri-County to return what they had said would be a refundable $500 deposit they initially refused. I had to contact my credit card company, DealerRater and Lexus customer care before Tri-County finally agreed to return my deposit. The salesmen and sales managers were impossible to get on the phone and wouldn't return my phone calls throughout the entire process. The employees at Tri-County exhibited all those qualities that give car salesmen such a bad reputation.

nancy w

Feb 1, 2011

I would like to take this opportunity to acknowledge the wonderful buying experience I had in purchasing my "certified" preowned Lexus RX 350 from Tri-County Lexus. My salesman was Justin Salomone. Justin was great as he made me feel comfortable throughout the whole process. From the initial meet and greet to the test drive to the negotiation, he made it easy! He was very knowledgable about the product itself as well as the warranties. The dealership itself was top-notch and had a friendly, positive energy to it! Everybody was so polite, from the managers to the salesman and even down to the girl at reception, we were made to feel like family. I would recommend this dealership and especially Justin, to anyone who is in the market for a preowned Lexus. A+ accross the board! Thank you Justin and Tri-County Lexus!

auser1

Jan 26, 2011

Horrible! incompetent! and disorganized! stay away from this place the sales people are clueless they try to add additional fees that don't even seem legal, they miscalculate your monthly payments when calculating finance, they are late with your out of state plates, which will potentially get you a summons, the rest of the staff is clueless and they keep shifting you around different deparments when trying to reach them with a problem. I DO NOT Reccomend this place.

bunni143

Jan 24, 2011

I called the dealership looking for some information.Although its hard to get the best, most accurate qoute over the phone, Dave was most helpful. He seemed to be very knowledgable with the cars and their ammenities. He was eager to meet my needs and help find what works best.He made an appointment for me, willing to stay late to accommidate my schedule. It was a pleasurable expierence unlike most car dealerships!Thank You

ALEXMAGLINAGI

Jan 20, 2011

I RECENTLY PURCHASE A NEW ISF. I WAS WITH OUT A QUESTION ONE OF THE BEST EXPERIENCE I EVER HEAD IN A CAR DEALER. DEANDRE WAS VERY KNOLEAGEBLE ABOUT THE AUTOMOBILE, AND FEATURES.I DID NOT THINK THAT I WAS GOING TO BUY A AUTOMOBILE THAT DAY, BUT EVERYTHING WENT SO SMOTH RIGHT FROM THE BEGINING. THE PRICE MADE SENCE TO ME, AND THE SERVICE THAT THE SALES STAF PROVIDED ME WAS FENOMENAL. THE MANAGER CAMILLO CAME WRIGHT IN WHEN THE NEGOTIATION STARTED. THERE WAS NO GAMES, HE WENT WRIGHT TO THE POINT, AND WORKED WITH ME, AND MY BUDGET. I REALLY LIKED DOING BUSINES WITH THEM. I WILL SEND ALL OF MY FRIENDS, AND FAMILY TO TRI COUNTY LEXUS.

hthomas07476

Jan 19, 2011

From the prompt friendly greeting, to answering all of our questions,to accomodating our restless children, Rudy was wonderful. This is our first Lexus and our first lease, but it won't be our last. The rest of the new car staff we encountered were just as nice too. We really liked the late service hours as well.

jo2384

Jan 18, 2011

I recently visited Tri- County Lexus with hopes in leasing a 2011 vehicle. Upon entering I was greeted promptly by the receptionist who provided me with cheerful assistance. After taking a quick look around I was introduced to a young man named Derek who instantly made me feel comfortable and at ease. From past experiences, I was expecting this to take days so you can imagine how pleasantly surprised I was with how easy the process was. I didn't expect to come to an agreement without looking around at other dealerships but Derek's genuine honesty made me sure I wanted to give Tri- County my business. I couldn't believe that by time we were through with the paperwork my car was detailed ready to go home.Overall I had a very positive experience. Derek followed up with me and helped reassure me I had made a good decision. He even helped me to understand how to use the navigation! When my lease is up I will be sure come back to Tri-County. Sincerely,Joanne

amfprotec

Jan 18, 2011

Billy Prokos was everything I could have hoped for and tended to my every concern immediately, thoroughly and thoughtfully. I do not like dealing with "salesmen" however Billy made it an absolute pleasure. He is without a doubt the best salesman I have ever dealt with when buying a car. Marisol, NJ

CAROLINKA

Jan 16, 2011

HI MY NAME IS CAROLINKA I RECENTLY BOUGHT IS 250 AWD TRI COUNTY LEXUS OFERED ME THE BEST CUSTOMER SRVICE I EVER HEAD BUYING A NE AUTOMOBILE. BEING A WOMAN WAS VERY FRUSTARING FOR ME BUYING A CAR. I AWAYS FELT LIKE CAR SALESMAN WHERE OUT TO TAKE A VANTAGE OF OTHER PEOPLE. FOR THE FIRST TIME IN MY LIFE I WALKET OUT WITH A NEW VEHICLE ON THE FIRST DAY OF SHOPING. I DIDNT HAVE TO DO ANY HOMEWORK, THEY DID IT FOR ME. I DIDNT HAVE TO SHOP FOR THE BEST PRICE, THEY SHOPED WITH ME. WE WENT IN TO A 3RD PARTY WED SITE EDMUNDS.COM. WE IMPUT ALL THE INFO OF THE VEHICLE I WANTED 3 PRISES CAME OUT THE INVOICE,THE STICKER PRICE, AND WHAT OTHERS WHERE PAYING FOR THAT PARTICULAR VEHICLE, AND THEY SUBSTANTIATED THAT NUMBER. I FELT SO CONFORTABLE THAT I BOUGHT AT MY FIRST VISIT. NOW 2 WEEKS LATER I STILL FEAL GOOD ABOUT IT. THANK YOU TRI-COUNTY LEXUS I REALLY MEAN IT.

Steve37

Jan 14, 2011

I went to Tri-County Lexus I was very impress with the service. I dealt with Eddie and Camilo, I was very satisfied with their knowledge, they had an answer to my all my questions. I have a dealership next to me but I was unsatisfied with the service there and the lack of knowledge.

mar1an1

Dec 19, 2010

If you ever had reservation about dealing with a used car salesman and looking to purchase a Lexus, please do yourself a favor and go elsewhere. Not only you would waste your time here, you would be jerked around til Kingdom come. I've had my experience but was following an advice of a colleague to try this dealership since he purchased 2 pre-owned cars from them. He forgot to mention that he was in this dealership negotiating back and forth for hours, something that I wasn't planning to do. I don't like haggling, I don't like being BS-ed and most importantly, I don't like being jerked around. I initially came to look for an RX350 with mileage of about 15k. I drove the car around the dealership and when we came back, I sat down with them to get the pricing on the car. Because I'm a woman, they decided to "get smart" and added few thousand $$$ extra on the advertised price. I'm not surprised by this tactic... I heard and read about it before about this dealership's haggling practice. Service records were never provided although I asked for it only for like a million times. The carfax of this car didn't show anything beyond the point of initial sale. I decided to walk out because I saw no point of wasting my time further (the sales manager had the audacity to ask me to come back with my husband!!). As expected, Justin called the next day and said that he wanted to earn my business yadda yadda yadda.... So I asked again for the service record. Each time he responded, yes yes he would provide asap while kept trying to get me back to the dealership. Finally my husband politely picked up the phone and told him to provide the service record, and trade in value over the phone/email as he would like to see if there would incentives to drag ourselves back to the dealership that's about 40 miles away. Justin responded that he would get back to us in an hour. Nothing for over 24 hrs.... I pinged him via email and he said that it was his day off, couldn't do it until the next day. The next day, only after the dealer has closed that he decided to email back and said that the car was sold while he was on his day of. AS IF!!! And asked if I would be interested in their upcoming inventories. AS IF!!! I laughed myself off because this was expected. Something was fishy about that car and I'm glad that things didn't work out.Hey Justin... if you're reading this, guess what? Your loss! I'm dealing with a different league of USED car salesman at the Prestige family in Ramsey. No hassle... no haggling.... we signed on a doted line in the same amount of time that it took me to sit in your office, while you and your crew BS and jerked me around. And guess what? I got the service record of the car, even before we decided to sign on the dotted line. Having a better looking more updated service facility and staff members who value customers certainly don't hurt! Merry X-mas....

fant326

Dec 9, 2010

I recently relocated in NJ and Tri-County Lexus was the closest Lexus Dealership in my area. First the greeting from Service department was very poor and I didn't feel like I am a valuable customer. Second, pricing is much higher than other dealership. Finally, I decided to go back to my old dealership in edison because they are a much better customer service.

virginiat

Nov 12, 2010

John Stevenson from TriCounty Lexus is a true professional and it was a pleasure to work with him. I was switching over to Lexus from another vehicle brand and the most important thing to me was the ability to do business easily and be able to trust the dealership. John gave me a very comfortable feeling, and in fact the entire purchase experience was very positive from beginning to end. John is the "Gold Standard". I would recommend John Stevenson and TriCounty Lexus to my family, and friends.

devilmo16

Nov 8, 2010

I have been a Lexus customer from 2004 and I would like to say that this time around was my best ever customer experience. Sales Rep Rudy was undeniably extremely knowledgeable of your products and attitude amazing. I was looking at 2 dealerships TriCounty nad Englewood in the end because of Rudy's persistant follow ups and handheld care I made my decision to go back with TriCounty. Koudos tO Rudy and TriCounty Lexus.

jinglesemt

Oct 24, 2010

while dealing with this dealership, several people were fired, other employees just had no concept of customer relations, and some employees don't desrve to deal with people. push 1 for to talk to Joey, push 2 to be blown off, push 3 and hope you can find the person you originally were looking for. and just to make a point it seems that many of the employees don't know or even care who their associates are or what department there in. Push 4 to be lost in space. this is the way we were treated only !! because we wanted to buy a pre owned certified lexus. I can't speak about the service department or the new car department, but Joey the salesman (presumably new cars), had not one clue who my salesman was( even though i asked for him by name ) or who his manager was( that i also named ) he just hit any or all the buttons on the phone. and at that point I was so disgusted, I cancelled my deposit on the car i wanted to buy, but then - someone realized I was pissed. in my opinion the only one who knew how to handle a customer and maybe complete a sale professionally was Scott the pre certified Manager, but after an all day managers meeting with the Ciasullis ( The Owners) either he was fired, or realized how bad of a dealership this truly is and quit. I am still waiting for a return phone call since 12:46 this afternoon it is now 5:10 pm. Tri County / Ciasulli Family this is not the way to run a business. You the Ciasulli Family are ultimately responsible and are at fault for this mess or just don't give a damn. I guess you should also take a little time and read all the other remarks that are listed , The bad ones really do out weigh the good ones.

llzdcp

Sep 20, 2010

Rudy was extremely easy to work with and was very knowledgeable about the Lexus GX I was looking at. Because of his demeanor and knowledge I would recommend him and your dealership. This is my 2nd Lexus purchased here and I have never had a problem.

musky

Aug 18, 2010

I must say my overall experience with this dealership and these two gentlemen was extremely pleasant. Initially we were just stopping in to learn about the product and the very friendly manager was a little persistent that I drive one of the cars and then another model. As it came down to two choices, with quite a difference in price, I did not feel any pressure to buy, or choose the more expensive car. They made it all about ME! and what I would like to "take home". Needless to say, the following evening I drove home with my 2007 Lexus Is 250 and so far am loving it.I feel I made a couple of friends with these guys and will not hesitate to call on them if I need something or just have a general question or concern about the car. They absolutely went above and beyond the time needed to spend with us and I would highly recommend them and the dealership without any reservations.Michelle DolanCedar Grove, NJ

Nas888

Aug 11, 2010

I bought a Lexus es350 in 2007 within like 2 months transmission started skipping took it to service under warranty they said there wasn't anything then month later engine had a strange tapping noise took it to service again under warranty and again they said my engine was normal now it's 2010 and I still have problems they need better technicians

jdilorenzo

Aug 1, 2010

Just bought an LS from Tri-County and the service was excellent. Dan was my salesman and he was very friendly. He was very knowledgeable about the LS model and was able to show me all of the features and answer all of my questions. I also dealt with Mario and Bill. They were also just as helpful. It was a joy dealing with them.

dfuna

Jul 27, 2010

Both Justin and Bill in Certified Used Car Department were exceptionlally professional and could'nt have made our buying experience any nicer. They went out of their way to accomodate us and I would recommend anybody interested in a Used or New vehicle to stop by and say hello.

jingwu6652

Jul 24, 2010

My 1999 ES300 was over 200,000 miles as of mid-July 2010 and its the time for me to consider buying a new car. I visited the Tri-County Lexus last weekend and Brian Coyle was the person I dealt with. Brian took all the time I needed to find the car I wanted. The amount time he spent with me was unbelievable from the time he spent with me on the test drive to looking for the color I wanted. He sat in the car and showed me everything about the car. He is very professional and knowledgeable. I did not expect to bring the new car back home the same day. However its to my surprise that everything was completed in less than a few hours including trading in my old car and I was able to drive the new cart back me in the afternoon.Brian provided answers to all my questions in emails promtly after I brought the new back home.Here I want to say that Brian is the absolute best salesperson and I really appreciate his effort and his professionalism.

Tremasova

Feb 26, 2010

Love absolutely everything about this place. Chris was great very professional and made my time worth while. Will definitely bring friends and family to purchase here and also will come in to service my new ES35o which I absolutely Love. Even in the middle of a blizzard they were willing to accomodate me. Everything was done at my pace and convinience. Thanks tri-County!!

blizzardgx

Feb 8, 2010

I stopped by lexus over the weekend to look at some used cars and Angelo was there he helped me look at many lexus's as well as off brands. His knowledge of lexus really surprised me. I bought a 2008 Lexus ES350 while Angelo was preparing my paper work i took a walk over to the service department to have a look around and helped my self to some complementary pop corn and a soda my total experience was more the excellent at Tri County Lexus. Angelo sat with me and went over every detail of my new car as well as the warranty. I will post my experience when i bring my car in for service im sure it will be nothing less then perfect.

MattyMatt

Feb 3, 2010

Loved my experience at Tri-County Lexus and would deffinitely recommend family and friends to buy and service their car car there. Everyone was very corteous and professional. I have been a lexus driver for many years but it's my first time doing business with Tri-County Lexus but deffinitely won't be the last.!!! Thanks to everyone at Tri-County Lexus!!

cchan

Jan 6, 2010

Arranged with "internet manager" that I was going to come in on a saturday to look at a m3.Arrive saturday talk to a salesman. Get ready for a test drive. They couldn't get the car started for 30-45 minutes. Probably should have tested the car knowing a customer is coming day on that day to view it. Salesman forgot to take the hand brake off while reversing. Loud grinding sound as he backed up.When we spoke on "price." The price listed on the internet is not correct. It does not include the online listing fee and another bogus fee. Customer has to pay $695 for the dealer to list it online? Please. Once you start negotiating, the price they negotiate to is the listed price and they will "honor" that price. Avoid this dealership at all costs..

lesterval

Oct 31, 2009

We bought our car at Tri County Lexus. They promised great service, e.g. dropping off a loaner car at our house...but they were hours late. Once in the shop they cause problems with the vehicle and you wait while they try to fine your key. You have to go back to fix the new problems.

mercy

Oct 25, 2009

This was my worst purchase experience that I have had in my life. I took the vehicle home and he very next day, the light Maintenance Required soon came on. When I took the vehicle back they changed the oil. They did absolutely nothing else even though they charged for Dealer Prep. Also their Biz Mgr tells one lie after the other about all of the additional services. It is a high pressure, very nasty exchange when you do not purchase these additional services. The vehicle was not even detailed. It was a very disturbing experience.

gerryf

Oct 20, 2009

I had the worst experience with this dealership, very shady salesmanship which seems to be mainly with the manager more than the frontline salesman. They don't show you numbers at the desk, they keep going to the back office to crunch numbers and come up with random numbers. Not that was looking for a steal, but when you okay a number don't come back and raise it.Manager is poorly dressed and reflects that managerial staff is looking to rip you off. Uses aggressiveness to make a deal.

Cbeetle

May 2, 2009

Went in to test drive an RX. Receptionist was not friendly or helpful. We asked for a brochure and were directed to a wall of messy literature - no RX brochure. When we asked the receptionist again she made it seem like we were bothering her and she said she'd try to get on. We asked to test drive and she said there wasn't anyone available but she would try. Now, we are buying a 40K plus car - not some cheap thing and don't think it was too much to ask for some customer service. After waiting 15 minutes to someone to give us some sort of customer service we left. When I called to speak to the Sales Manager the phone rang many times and then I was put into voice mail. Not a way to try to sell cars. We won't be back!

crazee

Mar 15, 2009

I walked in with an interest of the IS F. However, the salesman kept pushing me to buy the car and I told him not at the moment and also they didn't have a car for me to test drive yet. I came a day before my appointment to check out the place with a friend and the salesman was being very pushy. Later on he called in his manager to come over and persuade me too and I told on let me wait till I test drive the vehicle and he said "NO! I can let you drive any car BUT the IS F because is limited and exclusive. You MUST put a $500.00 DEPOSIT to test drive." I told him that was ridiculous and I HAVE NEVER heard of a dealer telling me to put a deposit to test drive. These guys are closer to my house but definitely I would not go here for purchase and service. After commenting about how ridiculous of the demand for me to put a deposit he finally said he will not charge me or have me put any deposit for the test drive but I told him forget it I'm not coming back. I called up other local Lexus dealers and asked them about test driving and having to put a deposit and they all told me that they DO NOT DO THAT and also I would NOT have to put down a deposit at all or any for the test drive.

rathsog

Mar 12, 2009

STAY AWAY FROM THIS DEALERSHIP! They are crooks and swindlers and laugh about their actions. When I went to sign the papers for a NEW (READ NEW, NOT USED) RX400h with a price upon which they offered and I agreed, I was told they would give me the 400h but with 10,000 miles on it and that the price they offered was THAT car, not a new one. Oh, really? Does a NEW car have 10,000 miles on it? New meanS under 50 miles, not 10,000. Donovan, the sales manager is a smoozy lying sack of worthlessness who would sell his mother if it meant he was going to make money and John Delgado is a pawn iin the system. The rest of the sales team is smarmy with really bad suits, pinky rings and incredibly comb-overs. And the best part of it all was that they keep saying 'We're Lexus, we don't do that." Right. Give me a break.STAY AWAY...UNLESS YOU LIKE LOSING YOUR DIGNITY, TIME AND YOUR SHIRT.

rx350rating

Jan 5, 2009

I received a disrespectful, humiliating and insensitive treatment from people working there. Salesperson, while talking to me was purposely imitating my accent (I do have an accent). Yelling my name through the entire showroom many times, making me extremely uncomfortable and filling humiliated. In addition, I was asked to pay an extra 198.00 plus tax for the car windows etching as an extra charge. Salesperson said that etching is already on the windows, and I reluctantly paid for it. Checking new car, I found no etching on the windows. I asked for refund. Manager yelled at me and refused to give a refund for the services, which were not provided. When I asked about new license plates and new registration, manager said "Tri-County Lexus dealership does not want your business". At this point I left to avoid further aggravations.

sandmnazar

Dec 13, 2006

I purchased a brand new RX400h from Tri-County Lexus. My experience with this dealership was very positive. They did not have the color I was looking for. They got it for me at the time they promised me. When I went to pick up my new car, my salesman gave me a nicely packed gift in a Lexus bag. I am servicing my car with this dealer, I am very happy with their service department, specially when they come to my home and pick up my car for services and leave a car for me to drive, they do the service and deliver my car to my address. I definitley would recommend TRi-County Lexus to all my friends and relatives.

kennn

Nov 21, 2006

I have had service done by this dealership on two separate occasions. Two years ago I had body work done and the paint is now chipping off. Last year my engine seized due to a build up off engine sludge; Steve from lexus service told me my warranty would not apply because it looks like I hadn't changed my oil. After producing my oil change receipts for 95,000 miles (which took a lot of leg work because I had changed my oil at a number of differentr facilities) my warranty finally covered the work. I was without a car for 2 months and when I got my vehicle back, they tried to hit me up for a brake job because the car was sitting there for so long without moving and my brakes had gotten wet because my car was left out in the rain. I could go on and on about how dissatsified I was with my service and how many nasty conversations I had with Steve and others at tri-county lexus. In short, I would NEVER recommend this dealership to anyone. They are class-less and have terrible customer service.

galaxy

Feb 23, 2006

I recently purchased a vehicle from this dealer. This is not my first Lexus but it is my first experience with this dealer. The experience far exceeded all of my expectations. The sales team was extremely processional and delivered far and above. My sales consultant gave me a tour of the facility at the time I picked up my car and introduced me to the service folks so I can set my first service appointment. I LOVE my new car!!

dl4902

Oct 19, 2005

I just have few phone calls with this dealer in last few days, and I decide I will not want to deal with them in the rest of my life. Never get any straight answer even for a simple question like " what is the stick price on that car ? " poor communication skill, always try to make you feel guilty like, you don't call me back ... ? Bad phone manner, never say "hello" when I pick up their phone call; Instead, always try to make you feel you owe them something, and should go there to appologize to them, and very rude. I just don't see any quality and service when I deal with them in the last few days. I still don't even know the price because I refuse to go there until they can give me a simple number first. NOT recommended, totally waste your time. However, the only good thing is, they make me feel I need to share my experience so other people don't need to go through what I had been through, and that is why I find this web site; And I have just found I am not alone. I should have viewed the web site first before I look for dealers next time.

jmax789

Aug 21, 2004

I've never got my LS400 out of this place for less than a thousand dollars, but they're only two miles away. The worst was having the rear air shocks replaced and having to come back three times before they got the rear seat replaced correctly. I noticed later the headliner was falling down in the back - presumably because of all the action in the back seat . I took the car in to have the AC recharged and mentioned the headliner - I was referred to an auto upolsterer in the neighboring town. The AC stopped working in three weeks. I'm done with these crooks.<br>