Used Cars for Sale at Troiano Auto Group in Colchester, CT

Bob Johnson

Sep 29, 2015

I would like to thank Andy Keleher and Trioano Auto Group for providing excellent warranty service on my '09 Challenger RT while 1000 miles from home. I brought the car in at 8:00 AM Monday morning with the transmission in "limp-in" mode. I did not have an appointment but they worked me in and diagnosed the problem as a failed speed sensor inside the transmission before 10:00 AM. They located the part in another town and sent a driver to pick it up. I had my car back by 3:00 PM. Troiano's fast service literally saved the rest of my vacation. I have put over 1000 miles on the car since with no problems. This is the way warranty service is supposed to work.

Karen

Jan 29, 2013

This is my second car from Troiano I just bought an AMAZING new Dart, Dave is super.

SFAM22

Nov 15, 2012

My trust has been shaken the last time I visted the service dept. They are nice people, so I will refrain from going into more details, but this long time customer will be taking his business elsewhere from now on and will advise family and friends to do the same.

ShoppingGirl_22

Feb 12, 2012

After reading a review about the dealership on another website I was worried that we would show up for our test drive and the car wouldn't be there (the dealership is an hour away from our house). Luckily it was there. I loved the car... it was beautiful. Unfortunately, Dave (who is apparently a finance manager) clearly couldn't have cared less about me or making a sale. During our test drive I asked him if the price was negotiable at all and he told me he wasn't going to try to work on the price unless I was serious about buying the car. How can I make a decision before I know the final price? I also asked him a couple of times about the tires on the car- they looked like they needed to be replaced but Dave kept saying they were fine. Finally he admitted the 2 front tires had to be replaced so I told him I wanted 4 new tires, not just the front ones. He said no. At that point my fiance and I walked out. It was beyond clear that he didn't care about making the sale and it was clear that he was annoyed with my questions, but the tire thing really put it over the top for me. It's really interesting to me that they would rather save a couple hundred bucks on new tires than make a sale. The funniest thing to me though is that I told him about the review I saw on the other website and I told him that if that had happened to me I would have immediately gone online and posted a review about it (there was some confusion when we first got there and it seemed like the car wasn't there, but it was). So I'm not sure why he wouldn't have tried to be a little nicer knowing I'd be posting a review. Maybe he thinks reviews aren't that important. They clearly have tons of customers though because when we were there Dave was being pulled in 5 different directions trying to help other customers. I thought it was kind of rude because we had scheduled a test drive... they should have had a block of time set aside for us- but it wouldn't have even been so bad if I felt like someone at the dealership cared about helping us or working with us.

Unhappy

Jan 30, 2012

Go ahead and buy your car here, but have it serviced elsewhere!

Retired Naval Officer

Dec 16, 2011

The sales team was very professional, very knowledgeable, and made the entire experience very positive. The finance team was equally proficient. This is a great dealership, and definitely worth considering for your next vehicle!

Timothy

Oct 10, 2011

Needed a truck asap. Went in first thing on a Saturday Morning and drove home in my new truck an hour later. Will buy from again.

clockman

Apr 16, 2011

would recomend to everyone. nice people....wounderful to deal with.