Used Cars for Sale at Truck City Ford in Buda, TX

Robert Fulton

Sep 14, 2016

can not say enough good things for the way service dept. solved my satellite radio antenna problem and got me back on line.Mike Rogers and the service technicians went way and above expectations to fix the problem.Mike not only responded to my calls but kept me abreast on the repair progress.Haven't had this kind of service in a long time. Your service department personnel are on top of "my good guy list".Thanks again!!

G. Studd

Sep 13, 2016

Had a great experience buying my first new truck at Truck City Ford with Eddie Haddad, Sales Professional and Wesley Staton, Sales Manager. Also want to give a big thank you to Mario Fuentes, Service Advisor, for always going above and beyond for helping me and my family with servicing our automobiles. G. Studd

jmike777

Sep 6, 2016

I found the lifted Tundra I wanted on-line, the price was right, but I live a couple hours away and couldn't put my hands on it. Mike C took the time to send me video of the the truck, test drove it, and stood by as I asked questions. When I got to the lot, the truck was everything Mike said it was and more. I drove all the way from Houston to finalize the deal. I am so glad I did. I'm lifted and loving it!

jbmullen

Aug 31, 2016

We are extremely pleased with the used F150 we bought and with the experience we had purchasing from Truck City Ford. My husband and I came across the truck and emailed an inquiry at around 5:00 a.m. Mike Colgan responded before Truck City even opened, and we set up an appointment to test drive the car. We had actually planned on visiting several dealerships that day, but Mike was so knowledgeable, professional, and personable that Truck City ended up being our only stop. Everyone at the dealership was friendly and helpful from the people who greeted us at the door to the guy who worked with us to finance the truck. There was also a huge selection of vehicles. We would purchase from Truck City again without hesitation and highly recommend them to anyone looking for a great Ford dealership.

Kyle Buyer

Aug 24, 2016

My husband and I just purchased a pre owned, Ford 150 from Lief Johnson Ford in Buda. Joy Meyers was our salesperson. I would highly recommend her and this company to do business with!! We did a lot of research trying to decide where to go. We went here first, and I am glad we did. The value they offer for their vehicles is very fair. We were absolutely dreading the the whole experience, but ended up getting a great truck at a very good value. She wasn't pushy, she listened to what we were looking for, the amount we wanted to spend, and the payments we wanted. She didn't try to oversell us, but responded with vehicles, and payments that were right around what we wanted, and I feel we were treated quite fairly. They worked to get us the best interest rate possible, and did so. Thank You to everybody there!!!

NorthAutinBuyer

Aug 5, 2016

My wife and I had been needing a new car for quite a while but I kept putting it off as long as I could because I was dreading the visits to the dealerships where I felt like a lamb among wolves. To feel out the water a bit, I sent out several requests over the internet. One of the replies was from Eric Diaz at Truck City Ford. His first response and suggestion for my Ford Explorer was almost perfect. The price was also near what I was getting from other dealers. The difference came when I replied to the email. Eric went out of his way to get me the deal I wanted. I noticed, too, that they had a larger selection of new Explorers than the city dealerships - that was great! Eric and the rest of the folks at City Ford are regular people and gave me the feeling I was back in the small Texas town I grew up in where everyone knows each other. Great people! Great selection! Great deals! Worth the drive for me to visit their dealership. Oh! Forgot to mention the people working in the back to prep your car. They are also the friendliest of real-type folks and explained much of what they were doing to my Explorer while I was there. It's a small dealership with big people. :-)

mindas150

Aug 5, 2016

Just a few days ago I trade in my pickup. Mr.Eddie Haddad at Truck City Ford he make the transaction smooth and quick. I didn't think that within 3 h time, I will be going with a new Transit 150. That all was just like a flip of the coin. Thank you for your cooperation and thank you again.Mindas / WSS Austin

britt0023

Aug 4, 2016

We went in wanting a used vehicle with a low monthly payment but instead got a great deal on a brand new truck with a low payment still. Steve showed us a truck and we fell in love with it. Steve worked with us to get a decent price and payments down to where we all could be happy. We will definitely be recommending people to go to Truck City in Buda and to talk to Steve.

smartass

Aug 3, 2016

I needed to downsize from a work vehicle with lots of cargo to an economical one for retirement, walked in to Truck City Ford and within an hour, Eddie Haddad had shown me options, clarified the pros and cons for my parameters, and chose the car. I picked it up the next day and the paperwork was handled by Scott Robinson, efficiently and humanely. I have been a Ford customer since 2007 and with the kind of gracious service and support I have had with Ford, I expect to stay a Ford customer for the rest of my life.

lovemyexplorer

Jul 28, 2016

I visited Truck City Ford to look at a new Ford Explorer. Maria Garcia helped me select the vehicle that was right for me. She was not pushy at all and was very knowledgeable about the Ford vehicles. I truly enjoyed working with her.

bdm1952

Jul 25, 2016

We just purchased our third F150 from Sales Manager Wesley Staton. I would recommend working with him to all our friends and family. He and salesman Mark Martin made our current purchase easy. I contacted Wesley, told him what we wanted and after some discussion on choices, he found a truck and we made the purchase. We then worked with Mark on the final details and purchase. He then helped us with a review of the many features on the new truck and we were on our way in our new truck. If you need a new truck contact Sales Manager Wesley Staton at Truck City in Buda or Salesman Mark Martin. Great people to work with on purchasing a new truck!

rjmergen

Jul 9, 2016

I made an internet inquiry on a specific configuration of an F-150. That inquiry went out to 5 Ford dealers in the area. Scott Robinson from Truck City responded immediately by phone. When it was determined that the exact truck that I wanted was not in stock anywhere, he did not try to talk me into taking something close, but agreed to order. He gave me a price - there was no haggling. It was lower than the other dealers that responded. Scott's quote was not only very good, he gave me the impression of being an honest and fair man. I came to the dealership and finalized the order. During the build time Scott kept me informed of expected delivery. He even pointed up a veteran's discount offered by Ford that I was able to take advantage of. When the truck arrived he and Mark Martin helped me through the paperwork. Mark showed me the truck and helped me pair my phone to it. In all, my experience with Truck City Ford was Excellent. I even recommended them to my brother, who was in the market for a new truck. He bought on there too. Thanks Scott and you guys a Truck City

KenTX

Jul 4, 2016

We just traded in our F150 for a 250. Eddie Haddad was very patient with us and helped us look at all of our options. No pressure and no games. When all was done we got a great truck with a great deal. When you're ready for a new truck go to Truck City Ford in Buda and see Eddie. You'll be glad you did!

Mayrena_Richard Moreno

Jul 1, 2016

Salesman Garrett Stowe and Management team Wesley Staton at Truck City Buda did a great job getting us into a beautiful truck. Took the time to show us some of the many features of the truck which was so appreciated. We can say this was the best buying experience we had and will definitely recommend you to family and friends. Thanks for a great experience, we will definitely be back.

Steve White

Jun 23, 2016

I was in a situation where I needed to get a vehicle change out and had very little time to do it. I rushed from a meeting in Ft. Worth and trudged through the snail's pace traffic on I-35 towards Buda. I went directly home to wash my FJ. Joy assured me she could get it done and when I finally arrived at the dealer only an hour before closing...she did. I am satisfied and proud that the staff at Truck City were all focused on meeting my needs under the time crunch. No obstacle could get in their way.

Bruce Bachert

Jun 19, 2016

Eddie Haddad made my new truck buying experience a breeze. No dealers had access to the truck I wanted, at least in a 4 state area, so Eddie assured me that I could order and still get a considerable discount similar to those being offered on trucks already on the lot. Eddie and Truck City came through.

Paul

Jun 9, 2016

I worked with Will Goodwin. Will went out of his way to pick me up at the airport after i selected a card from this dealership.

Jeff L

May 24, 2016

Hands down one of the best new truck buying experiences I've ever had. Eddie H. is an amicable guy, genuinely worked hard to be sure every aspect of the deal was fair. Highest marks and recommendations if you're in the market for a new truck.

andrew colquitt

May 15, 2016

I recently bought a 2016 Transit from Eric Diaz at Truck City. Eric was super easy to work with, as were all of the folks down there. They were knowledgable, friendly, have a large selection of cargo vans to choose from, and were very patient as i test drove several of them. I went in on a Saturday, when other dealerships close down their fleet sales, but Truck City was there to help me and we closed the deal same day. Thanks Eric, and all the folks there in Buda for making the experience as professional and friendly as possible! I will recommend you guys to all.

dwierschem

Apr 27, 2016

Eric Diaz was very professional and accommodating when we bought our new F-150. He was patient and made it a point to make sure we were happy and satisfied with our experience. Even when the purchasing experience took us past normal operating hours we never felt rushed or pressured. I will go back for my next truck.

Brayden2015

Apr 11, 2016

Truck City Ford certainly offered the better experience when buying a vehicle than almost every other dealership I had visited during my time searching for a vehicle. The sales representative was very professional and easy going, and made what can typically be a long, drawn out experience enjoyable/comfortable. Anyone who is in the market for a vehicle I hope you get Joy Meyer as your sales representative, she does a wonderful job walking you through the process and is very engaging. If I still live in the area when it comes time to purchase another vehicle I will be coming back to Truck City Ford. This place works with you to get the vehicle price and financing options available realistic and appropriate. They definitely want to sell you a vehicle, instead of just selling you a loan.Great Place to buy a vehicle!

skell123

Mar 27, 2016

The dealership was very professional. They let me test drive over night so that I could get a feel for the morning commute.The salesperson and the general manager were very helpful.

Dallas54

Mar 25, 2016

I was looking for a new truck and Eddie Haddad made me a great deal on a new 2016 F150 crew cab truck. I recommend Eddie to all my friends and family,

Terry63

Mar 19, 2016

I had been looking for a truck online and brought my wife's Edge in for service. I asked David Arterburn a couple of questions and he helped me find the truck I purchased. I have purchased many new vehicles in my life and this one was very pleasurable. Very relaxed atmosphere. I would like to thank David for all his efforts and hope to deal with him and Truck City Ford for my next purchase.

DonsMako

Mar 13, 2016

Very accommodating dealership. It was worth my time and effort to make the 1-hour drive to Truck City Ford. Pricewise, they beat all other dealers by several thousand dollars. John Lesly and the entire staff were a pleasure to deal with. Don

Brad B

Mar 8, 2016

Eddie H. is a wonderful and truthful salesman. Didn't try to sell me anything I didn't want. Made the truck buying experience actually enjoyable from start to finish. Would recommend him and the rest of the team any time.

HappyCustomer

Mar 7, 2016

what a great experience....!!! I have never felt like this in another dealership, the best staff definitely.....keep it up. We want to thank you again for all your help.

pete1213

Mar 6, 2016

On Wednesday, after days of researching online, I called Truck City to see if a salesperson could get a couple vehicles from other lots down to their location to compare to one on their lot. I was pretty sure what I wanted but we didn't want to drive all the way across Austin several times to be sure. When the operator asked "new or used" I explained that I was looking at used but that I was also curious about the new Escapes due to the promotional pricing available. I spoke with John Lesly who told me he'd arrange for vehicles to be there and to meet with me on Thursday at 10am. He sent a follow up email to that effect and that, if for any reason he wouldn't be there, Brian Geary would be available to help me.We arrived at 10 on Thursday and the office staff were confused about what I was talking about because it was John AND Brian's days off. We were handed off to another sales person (Eddie Haddad) who walked with us to check to see if our requested vehicles were there but couldn't find them and said he would get the one we most wanted brought down. At this point, Eddie introduced us to Maria Garcia who would "be helping out."THREE HOURS LATER our vehicle was on property and we were able to test drive, Eddie was there at the beginning of our test drive and during the following 4.5 hours, we never saw him again. Things were totally dead out in the used sales building. One poor sales guy was practically spinning in his chair he was so bored. Someone really should have connected us with him. Maria kept running back and forth between new and used to check on us as we waited. She even washed our car herself because it hadn't already been done in all the time we waited. While we were waiting, there was a car out front exhibiting the impressive speaker power and blaring music loud enough to be loud in the building and the television was on the same show channel turned up loud enough to be heard over the car outside. The waiting room itself was like some kind of over-stimulation experiment with all the noise and the lack of communication during all that down time was excruciating. Maria was empathetic and helpful and genuinely caught in the middle of an awkward situation. Yoany was wonderful while we were signing the last of our paperwork.Then I received an automated email from John Lesly.... "It was a pleasure to meet you and help you get into your new vehicle" WE NEVER MET, John - You left us hanging and completely wrecked our day and made the day much more stressful than it should have been. I suspect that John is the one that earned our commission and this SHOULD NOT be the case. Maria Garcia is the one that should get paid, she did all the sales person work.Maria, again, we are truly grateful for your help!

Nimrod22

Feb 24, 2016

A pleasant fulfilling experience. Sales and administrative staff were knowledgeable and willing to answer and find answers to our questions. They enhanced a great product.

Carguy123

Feb 23, 2016

The initial conversation between Salesman Andy and I were thru e-mail to get an idea of what looking for and a deal with fair monthly payments. He helped me greatly and I appreciate that.

mv62

Feb 18, 2016

I recently purchased a Ford F-150 Platinum (2015) from Brian Geary at Truck City and it was by-far the "best vehicle purchase experience" I've ever gone through!! During my initial visit to Truck City, Brian spent a ton of time with me showing me all the bells and whistles of the F-150 Platinum truck. I then visited a few other dealerships that included the main Leif Johnson location and all the reps I worked with didn't have the breath and width of knowledge of the Platinum model and I even had to show the reps some of the features I learned from Brian Geary at Truck City. I knew immediately after those experiences that I was going to purchase from Brian Geary. If you want a truck and want to learn as much about a vehicle, go see Brian!! Even after the purchase, Brian showed me additional features and helped me set-up my iPhone wth the new truck and made sure I was satisfied with knowing how to use all the features of the F-150. Go see Brian Geary, one amazing rep!!

tpeskey37

Feb 16, 2016

Truck City Ford truly cared. Joy and Travis took care of us as if they had personally known us. My financing was a challenge and they got me a better rate than my credit union! They responded quickly to calls and emails when I was shopping and actually talked to me about the truck over the phone and email - something almost no dealer will do anymore!! I shopped in Houston then drove to them in Buda. They honored their word and there were no games or hidden fees/agendas when I arrived. I had most of the deal and my financing set up before we got there and the trade as well. The vehicle is great and the deal is I received is great. I will go back again!Best of all, they are great people, Joy Travis, and the the rest of the Guys really worked hard for us!Thanks again!!!!

Red Ford

Feb 8, 2016

Heather Simpson was wonderful to work with. She had everything ready and looking great when I got there to take a look at the truck. She also kept me informed as things progressed to ensure the buying process was smooth. Other customers arrived before me and she ensured Paul would help me out. Paul had a positive attitude and was well informed on the specific model. All the way to the end of the transaction to include the individual I completed paperwork with. All were wonderful and great with my family.

tracy4

Feb 7, 2016

We received excellent customer service from Heather Simpson (Sales) and Yoany Quintero (Finance Mgr). Right when we pulled up we were greeted with a smile by Heather and she answered all of our questions thoroughly. She was not pushy at all; she just told us our options. Yoany helped us with the finance part. He told us about GAP insurance. We declined it because we thought our insurance company offered it. Because he told me the reasons for the insurance; I called my insurance company & asked about it. It turns out it was not offered by my insurance company after all! We already had all our paperwork done but he said not to worry and he did it again adding the GAP insurance I now wanted. Heather and Yoany are both friendly and professional. I would recommend Truck City Ford in Buda, TX to my friends/family.

Dave52

Jan 7, 2016

Eddie Haddad, Frank Rodriguez, Jim, and the rest of the staff, went out of their way (even brought the signing documents to my home over the holidays) to assist me with my new truck purchase, smooth out any issues, expedite the truck prep/installed options package and made me feel like family.My wife and I have been loyal Ford customers for years (Ranger, F150, Escape), and will continue to recommend this dealership to others. They also have an outstanding parts deptartment, and go the distance in finding part numbers and parts quickly. Eddie has come to my aid several times over the years, when I was dealing with service issues, helping expedite paperwork or getting one of my trucks out of the shop ahead of schedule. Eddie is a great guy, and a good friend!

skroman78

Jan 2, 2016

Simple, no haggle experience. Would recommend to family and friends - good vehicle in excellent condition. Fairly priced vehicles with honest employees. Great overall car buying experience.

Robert58

Dec 29, 2015

These were a pleasure to work with. I will surely recommend this dealer to family and friends. I used to sell car's so I knew what to expect, very nice people.

Truckgirl

Dec 20, 2015

I went here just to look and ended up buying. My sales man Dominic Galindo was of wonderful assistance. Dominic was very professional and knowledgeable about the truck I was looking into he answered all my questions and made this experience great. I am very happy with my truck. If I ever decide to trade it in this is where I will go. Highly recommended.

Cody Gladden

Nov 28, 2015

I went here to get a oil change today "saturday, november 28, 2015" I was the only vehicle in line waiting to get all my information taken to get a oil change at 8:10 am. I waited and waited no service advisor came out for 30 mins. The guy tells me they are all booked for the day AND I should show up and get in line 6 am. I been here multiple times. I understand saturdays are busy and can be booked up but me having to wait 30 mins know other vehicles in front of me for someone to come outside to say we are booked for the day is ridiculous. I usually try to stay local for stuff but this is one experience i will not take & I will not recommend this place to anyone again. I ended going to maxwell ford. The gentleman there actually could fit me in for a oil change at 9:30 and he told me they do appointments on saturdays unlike truck city ford.

cat lady

Nov 17, 2015

Lost my car in the flood on October 30th and was NOT looking forward to shopping for a car. A friend found a perfect car for me online so I made my initial contact by email. Met Heather, Got approved, Drove down, Bought an amazing car, Saved $100 per month and met the nicest people at Truck City Ford. Already sent a friend there to buy a car. Best experience EVER. Don't wait for your dream car. Go now!!! Carol

Dwilly2968

Nov 16, 2015

This dealership and especially Eddie Haddad, made this experience almost painless. They made us feel at ease and comfortable. One of the best car buying experiences. Thank you

BrendaM

Oct 27, 2015

We got in touch with the team at Truck City--Chip Clester and Maria Garcia--after reviewing responses to our True Car searches for a specific vehicle. Chip was responsive, had the car we wanted, and worked hard to get our business with price, financing and service. Maria walked us through the process and helped us get to know our new car. After getting a loan rate from our credit union, Truck City was able to beat the rate, not just match it as we had hoped.Do business with these Chip and Maria--you will not regret it!

mike939

Oct 26, 2015

Last week, i bought my fifth Ford pickup from Lief Johnson Truck City/Buda. And through the years, I have used their service dept. to maintain my trucks. Without question, this dealership is top quality in terms of personnel, service, and problem solving in the last decade-plus, in the few instances that one popped up. I am truly a satisfied customer and they will always be my choice for vehicle purchases.Mike DavisAustin

ATX_KIESHA

Oct 24, 2015

Overall good service, got the vehical that I wanted. I am happy with it and would use this dealership again. Ricardo was awesome and easy to work with.

Mich0126

Oct 23, 2015

We purchased a used truck, paid cash and did all paperwork, etc and never received the plates. We called the salesman and were told he was just about to call us, because he didn't get the truck inspected before we left the dealership - which is against the law! Since we live out of town, we had to take the truck to get the inspection and while on the phone with the salesman, fax proof of inspection to the salesman and he confirmed he received it. Two weeks later, still no plates. When we call salesman back, says he never received the proof of inspection, so we send it again. Wait a week, still no plates. Call salesman back and there is another paper we need to fill out for the title, but they would e-mail us with the link and we needed to go online to finish the registration process and then they can get us the plates in a few days. So, go online and fill in all info and it says it was sent to dealership. I then get a manager on the phone and let him know how unhappy I am about this and his salesman giving us the run around every time we call and that our paper plate is now expired by 8 days. He apologized and said that the state of Texas changed how titles were processed 2 weeks ago and they are having to go back and get customers to go online to finish their registrations - it's been 8 weeks since we bought the truck and the state didn't even have that process in place at that time, so someone messed up. He agreed and said he needs to train his salesman better because this shouldn't have happened, the salesmen do not understand, but he would expedite getting us the plates. I don't think I will hold my breath waiting for them to arrive. This dealership and lost my business forever and I would never recommend them to anyone.

cg123

Oct 12, 2015

When you go, save yourself a headache and ask for John Lesly. I've never dealt with a more straightforward sales person. John, took the time to work everything out in advance, so i didn't have to drive to the dealership until I needed my trade appraised. Even then, i had an idea what the transaction would look like depending on appraisal scenarios. He scheduled a time for me to sign everything, saving my saturday.

GD

Oct 8, 2015

Had my brand new 2015 Mustang towed in due to a check engine light. Found to be a bad PCM relay. Berry and Mike in service were more than professional and the car was fixed in 24hrs. I would most definitely recommend Truck City for Service. And, I would definitely recommend Leif Johnson Ford for your new car purchase.

matt231503

Oct 4, 2015

I leased a 2015 f150 from truck city ford. It was by far the best experience I have had getting a new vehicle. It was the easiest as well. Most of the communication was done thru email cause I live about 5 hours away. Chip Clester and John Lesly were great. They went above and beyond to make sure that I had all the info I needed to make a decision. If I had a question they replied immediately. They made me feel welcome and did not pressure me into anything which made for a delightful experience. They made me feel important and treated me like family not just another customer. Once I decided on the right F150 they gave me all the info and I decided to go with it. I drove in from about 5 hours away on my day off and they had everything ready for me. The truck was front and center for me to inspect and all the paperwork was printed and ready to go. I was in and out and back on the road in under an hour. It was easily the best experience I have ever had and will be recommending truck city ford to all my friends and family who need a new vehicle. Thank you again to Chip and John.

akizer

Sep 14, 2015

I took my truck to Truck City to diagnose an issue, they found nothing and charged me $115 for the non-diagnosis and $22 to top off the anti-freeze. I took the truck to Maxwell Ford, they found the problem, and fixed it for nothing bc it was covered under the warranty. I called Truck City afterwards and they stood behind their job and cost. Waste of my time and money. In the future I will be taking my truck to Maxwell Ford.

LadyFordLvr

Sep 9, 2015

The best part of the experience was interacting with the salesman John Lesly and the receptionist. They were pleasant and that was a nice change from my previous experiences from around the Austin metro-area as a female buyer.Besides that, it went downhill pretty quick. The thing that bothers me most is that it is mandatory that all vehicles purchased from Truck City Ford have Lo-Jack installed on them (or at least this is what I was told). When was I told this?I was signing the purchase paperwork when I FIRST heard of this. I had to ask, what was this additional charge on the paperwork. In all honesty, I probably would have purchased from a closer dealership if this was known to me ahead of time (because the prices were pretty similar within a 30 miles radius of my home).I really won't go into the other problems due to finance not correctly processing my paperwork, but 2 weeks later, things are finally getting sorted out. I brought pre-approval financing, and that must be an alien experience for the dealership.The experience was only better than average, and that was mostly due to having a decent salesperson who didn't patronize me.

Mike Q

Sep 7, 2015

I am 46 years old and this was by far the best car (truck) buying experience of my life. I am from San Antonio and Mike Colgan (finance manager) was easy to work with via email, to include a good estimate on my trade in and providing an OTD price before I got there.I drove up expecting the usual car dealer dance and instead they verified the condition of my trade and the email estimate stuck. They assigned me to Ed (salesman) who was helpful and answered my questions.. There was no hard sell for any extras, I declined the warranty and was on my way in my new 2015 F-150 in a little over an hour. Thanks for a great experience, I will send anyone looking for a truck to you guys!!

suvguy

Aug 21, 2015

Truck City Ford made the new car buying experience as pleasant, simple and positive as possible. David A was a great salesman and I enjoyed working with him. The dealership went out of their way to work with me and I greatly appreciate their efforts.

EcoboostRocks

Aug 11, 2015

Brian Geary's knowledge of the product was exceptional! He was interested in what WE needed ....unlike another competitor. The Ford Ecoboost is a perfect fit. We never felt like we were getting the 'car sales pitch' or double talk ...which is why most people hate shopping for automobiles. Mike and Chip were very professional also. We are very grateful for Brian and his expertise.

CMays

Aug 2, 2015

I dealt with Chip and Brian G. They were very helpful and knowledgeable. The team worked furiously to find me what I was looking for. I tried several dealerships and they took the cake. I was able to get the truck I wanted, but the interior didn't quite match up, but they made the deal right. Again the team was excellent to work with, paid great attention to what I was saying and very responsive. Anytime I had a question I shot a text over to Brian and he was right back with the answer, I must say it was a great experience.

wvb38atyahoo.com

Jul 25, 2015

Most of my purchase was conducted over the Phone with Chip, then Eddie Haddad took over and the experience was the best I've had buying a new truck yet !!!!

warrenwj

Jul 23, 2015

I went to this dealership to look at a Ford Transit van that I had seen on their website. I inquired online, and Chip responded very quickly by email and phone, offering a quote right up front! When I went to the store, Chip asked Eddie Haddad to help us, The van was already parked in front ready for a test drive. Eddie knows these vehicles, and was enjoyable to deal with.. From the time we walked in, until we left with the vehicle, only two hours had elapsed. I was amazed and VERY pleased. These guys are VERY easy to deal with, and the price was outstanding. Overall, I'd recommend this dealership to anyone.

Steve WEeden

Jul 15, 2015

I truly believe that Eddie Haddad at Truck City is a magician in the car sales industry. Eddie was the salesperson up for a client when I walked in. He took the time to give me a number on my trade and then sit and just talk finance with me without ever bringing up a new vehicle. Our first conversation was strictly discovering if it made sense to trade or keep what I had. After about 20 minutes of talking finance, we exchanged business cards and agreed to reconnect the following week.In the mean time I did shop two other Ford dealers and was greeted with the typical sales pitch, including one dealer telling me that they would not give me a number on my trade unless I paid them a appraisal fee! The following week I reached out to Eddie, as we agreed, and began work in earnest on finding me the exact truck I was after. After searching high and low across Central Texas we found the perfect vehicle sitting right in front of us. After a test drive and a quick credit app, I left the dealership with the promise that they would call me to firm up the details. Two hours later I get a call from Eddie with the first offer. It was too high so back to the drawing board we went. Thirty minutes later came the second offer. Still too high. An hour later the third offer was put before we which hit every number I needed. Deal was done and we agreed to meet the following afternoon to finalize paperwork.Oh, I forgot to mention, Eddie did all of this ON HIS DAY OFF!! Talk about committed to customer service!!Fast forward to the next afternoon. Eddie stayed late to go over the bells and whistles of the new truck. Paperwork was completed in about an hour. It would have been less expect for a misspelling of my name. All and all, I have to say Eddie made the experience pleasant. I wouldn't hesitate to refer him to my friends or family!

britt.reynolds

Jul 12, 2015

Eddie Haddad at Truck City Ford is the man! My wife and I needed to move into a larger vehicle after having a baby, and he did everything in his power to make sure that it happened. We not only got what we were looking for, but also at the best price possible. I have worked with many car sales people in the past and he is by far the best I have come across. My wife and I didn't feel any sense of pressure from Eddie and he did his very best to walk us through the purchase in a professional manner. I believe that Eddie's interests truly align with the customer and their satisfaction.

Tracygets

Jul 2, 2015

I went there on a whim because it was close to home and I wanted to check out the 2015s... but my intentions were getting down to Planet Ford for the best deal...but...Eddie Haddad totally hooked me up with a gorgeous truck and gave me a smoking deal that planet ford couldn't touch! I LOVE FORD, despite my husband, and am the 'horse girl' who does the hauling and feed lugging and hay loading, so I will always be driving a truck! If i ever decide to get a new one again, I will only go back to Truck City in Buda! And I hope Eddie is still there, he worked miracles and took care of me BIG TIME! I was so impressed!

KenTX

Jun 26, 2015

I brought my truck in for it's 10k service this morning. I scheduled an appointment and let my service adviser, Keith Anders, know that I will need to wait for the truck so that I could get to work. Keith said he would get the work done. The work was done quickly and correctly and I was on my way to work. I discussed with Keith the way I am using the truck and he made a note in the files to ensure that the service is adjusted to address my use of the truck.This was a great service visit. Highly recommend having your vehicle serviced at Truck City Ford. Ask for Keith!

n3wcar

Jun 22, 2015

I had a great truck buying experience at Truck City Ford. David Arterburn found the truck I wanted and the price I needed. If you need a new truck or car go to Truck City Ford in Buda and ask for David A. He's the man!

kmcourtney

Jun 19, 2015

We had a great experience dealing with Truck City Ford. Even though they did not have the Explorer that we wanted on their lot, they went out of their way to get us the one that met our needs and within a very short period of time. Kudos to a great sales team that works really well together. This is the third vehicle we have bought from Truck City Ford. All our vehicle buying experiences with them have been great, but this last one has been the best of all. Thanks!

Travis Flake

Jun 16, 2015

I purchased a new F150 from Eddie and Truck City Ford this weekend and was pleased with the experience. The entire team was friendly and Eddie was straight-forward, honest, and accommodating.

beerman3

May 9, 2015

I just bought a nice used truck from Truck city and Brian Graham is the best!! He truly knows his stuff and made it so quick and easy to buy. This is the second truck I have bought from Truck city and by far this was a great experience. When I get ready to step up and buy brand new, Brian Graham will be my salesman no doubt!! Thanks Brian--David Miller

OCD truck shopper

Apr 25, 2015

Although I didn't end up buying my F-150 from Truck City, the salesman David was great. He let me drive a truck with all the motor options, which helped immensely. Although for me, the price finally offered was $2000 more than another dealership for almost the exact same truck, I would strongly recommend giving David and TC a try.

didi123

Apr 20, 2015

I am very happy with my purchase! Got a very good deal on a loan, the customer service was excellent. All of my expectations were met and I am one happy customer!

Rick G.

Apr 11, 2015

Wow, what can I say! Frank Castro and company at Truck City Ford were awesome. I'm 54 years old and for the first time in my life I didn't have to settle for second, third or fourth best in a vehicle. I have been looking on the internet for an Explorer at different dealership for weeks. They all looked nice. Told other Ford competitors I would be in Saturday to look at what they had. My wife had given me some names of other dealerships so, I looked them up. One of them was Truck City Ford. I searched their web site and lord and behold there it was, an XLT with a Sport model package! I said to myself that's the one ! So, even though I was scheduled to go to San Antonio and look, something told me to go to Truck City. When my wife and I got there they already had that Explorer parked out at front-nice! Everyone at Ford City was nice and polite. They asked us if we wanted anything while we waited for Frank who was with another customer, you know coke or water the usual. Frank introduced me to and I'm terrible with names and he had a low voice but it was either Ken or Ben, I'm sorry for not remembering but, he was so polite and was very attentive to our feelings, never making us feel we are bothering him or we weren't worthy of buying a vehicle. Anytime my wife or I started to speak he stop talking and listened to our needs. He never pushed anything on us, which I liked. We told them we could only afford a payment of $470.00 a month and they got it to $474.00 with a 4 year 100,000 mile warranty. Loan rate started at 7% and they dropped it to 5.49%. And my credit wasn't great-I was so amazed! Before this all happened I'd told them what do you have that's less expensive that I could settle for? They knew I wanted that truck and that's what they worked on getting me. They actually wanted me to be happy, again-wow! After all paper work was signed, they didn't let me leave until I felt comfortable driving it away. You see, this truck is loaded with features, I mean air-conditioning vents in the ceiling, come on, this is not a house? So way cool as the younger generation would say. It has a glass cockpit like an aircraft-cool beans! 7 seats, and the 2nd and 3rd row fold down so easy, a little old lady can do it her self. I could go on and on. Friends that have seen it were really impressed and I told them before you buy anywhere stop by Ford Truck City in Buda TX. Oh yes, I text the other dealer I wasn't coming in and they were snotty about it and I'll remember that and I've already told people about this. Anyways, Frank Castro and Company at Truck City Ford were awesome! I hope we can do business again, and Frank, if you leave that dealership, I want to know! Wow, I didn't have to settle!

griversglz

Apr 8, 2015

Called about service, spoke to Brandon and was told that he couldn't see if my truck had a "full synthetic" service plan with only the VIN even though I had bought the plan from truck city and needed to take it in to find out for sure. Took my truck in for a 60k service and spoke to Keith. Low and behold, the info was right on the screen with the VIN alone. I have learned to read my paperwork before I leave this place cause I have not received the full synthetic in other periodic service. I paid alot of money for this service plan and hate getting ripped off by truck city. The first three services were done with "synthetic blend" not "full synthetic" and I only received a half xxx difference of their cost for the oil but not the full cost of my service. What a scam. My trust in this dealership for buying or servicing vehicles has gone down the drain. Lesson learned the costly way.Update; about a week after my initial service visit, the service manager was able to assist with all my service concerns. They were able to come up with a great plan to complete all sevices needed for my truck and provided a vehicle at no cost for me to commute during this time period. I'm Glad they were able to do this. My truck is currently running as if brand new.

PJones

Apr 5, 2015

Just bought a new truck from Eddie. This is the fourth truck I have bought from him in 9 years. I drove all the way from Houston to buy a truck from him because dealerships in Houston are uncooperative. He is friendly and honest. He will get you a good deal.

msteelew

Apr 5, 2015

This is a great dealership to work with. I've never had a vehicle shopping/purchasing experience that was as easy and stress free as this one was. If you are looking for a Ford (and you should be) in the Buda/Kyle areas stop by and check this place out. They only sell trucks so the staff is extremely knowledgeable on their product. My salesman (Eddie Haddad) was the best salesman I have ever worked with. He listened to what I was looking for in a truck and could afford, and he found a Truck that was perfect. Overall, this dealership has a great staff, and they sell a great product!Frank and Eddie make a great team! The entire staff made sure that I was taken care of!Thanks,-Marvin

KenTX

Apr 2, 2015

I brought my truck in for routine maintenance and to have some accessories installed. My service advisor was Keith Anders. Keith was very friendly and professional. The work was done correctly and on time. I highly recommend Truck City Ford.

Mike Stephenson

Mar 24, 2015

I custom ordered a 2015 F-150 from Truck City. For some reason Ford experienced problems actually getting the truck from Michigan to Texas. The folks at Truck City were great at finding out information and keeping me in the loop about what was going on with my order. When the truck arrived in San Antonio they went down and picked it up and brought it back so I would have it to drive sooner. If you need a new truck go see Eddie Haddad!! He'll treat you right!

Navy Nuc MM

Mar 22, 2015

I bought a used truck here about four years ago and was treated well and got a pretty good price. So when it was time to buy a newer used truck I ended up buying here again. I did look at another Ford dealer in Austin on the motor mile first...their truck (2010 F150 XLT 2WD) compared to the one I found and bought at Truck City Ford (2010 F150 Lariat 4WD)...no comparison. I got so much more truck for about $1000 more. Do the math, you can't beat that.

themom5555

Mar 17, 2015

Found a Honda Civic on their website that I wanted. Paul and everyone else went out of their way to get me the price and payments I wanted. They had my paperwork ready when I got there so I did not have to sit and wait. I have recommended Truck City to all of my family and friends, I will return to them the next time I need another vehicle.

Fatjack

Mar 16, 2015

I worked with a salesperson, Jon Lesly, that responded to me after I had looked at vehicles on-line. Jon was excellent. He followed up in a timely and professional manner and we were able to work a deal for the exact Expedition I wanted. We negotiatd for a good price with a fair trade in value on my '05 Navigator. Truck City had to get the vehicle from a dealer in Katy, which they did at no cost to me. We put together all of the paperwork on line and I was in and out of the Dealership in an hour!

joseofsa

Feb 22, 2015

After being burned by many dealers in san antonio by bait and switch after bait and switch I decided to look outside the city for a vehicle and was lucky enough to come across truck city ford. I found the mustang gt I was looking for. Was test driving it in under 15 minutes. No waiting for hours and dealing with a salesperson who knows nothing about the car you are looking at. They worked with me despite several setbacks and in under a week I was driving away with my ride. Will kept in contact and never made me feel like I was bothering him despite all the setbacks and never made me feel like he just wanted to close the sale and be rid of me. Will recommended them to my whole family and friends to look at when buying a vehicle.

Gene

Feb 20, 2015

Online shopping led me to Truck City Ford, a dealer ship that is really close to my home. I dealt with Dave Arterburn on the purchase of a 2015 Escape SE. I must say that this was the first time in my 80 years that I have NO buyers remorse in re a car purchase. We were very well treated and shown every courtesy. Great staff to deal with.

Sam

Feb 19, 2015

Customer service was excellent! Salesman Adam Perry was friendly, helpful and not pushy. He made buying a new truck a good experience! Great dealership to work with. Thanks for your help!

lupe

Feb 17, 2015

I would like to thank Jim Price and the Sale manger for their outstanding service, and for making this happen. This is a dealership that make dreams come true. Thank you once again Jim for going beyond the call of duty.

txzach

Feb 13, 2015

That was easy. After searching high and low for the perfect truck and getting ready to compromise on what I wanted, I was getting ready to drive to Tyler TX to pick up my new F150. I decided to search one more time locally and Leif Johnson Truck City Ford had just the truck I wanted on their website in an "in transit" status. I called to get more details and was paired with Adam Perry as my salesman. He inquired as to when the truck would be in and low and behold it had just arrived on the lot. I went out the next morning and Adam was kind enough to come in on his day off to meet me. He did the make-ready before I arrived and had the truck in pristine condition for our test drive. Adam was extremely knowledgeable of the truck and all it's options and took me for a great test drive. He has a route that takes you through some rough and curvy roads so you can get a true feel of the cars handling. We got back to the dealership and after a little haggling with the finance manager over my extended warranty, we inked the deal. I was in and out of the dealership driving away in my new truck in about 90 minutes! While the dealership may look a little outdated on the inside, the staff and their process is phenomenal. I'll be back!

texasnavy05

Feb 11, 2015

This is a great dealership to work with. I've never had a vehicle shopping/purchasing experience that was as easy and stress free as this one was. If you are looking for a Ford (and you should be) in the Austin or surrounding areas stop by and check this place out. They only sell trucks and SUV's so the staff is extremely knowledgeable on their product. Much more so than a full lineup where the staff need a broad knowledge of all products including cars and such. My salesman (Adam Perry) was the easiest car salesman I have ever worked with. He listened to my wants and needs and found a vehicle from another lot that was perfect. And, he had it delivered overnight so it would be there first thing in the morning when I got there. He was very honest through the entire process. Everybody has had experiences with "that" sales guy who fudges the facts and highlights the good while conveniently omitting the bad stuff. Adam did none of this. Also, not a huge deal, but this dealership had lower dealer/document fees than any other dealer I have seen. Overall, this dealership has a great staff, and they sell a great product!

Kevin Sponseller

Dec 15, 2014

Adam Perry found me the best deal on my new F-150 XLT SuperCrew! I extensively shopped 15 different dealerships from Temple through San Antonio and found the best truck at the best price with Adam at Truck City Ford! I should have just come here first and saved myself a lot of time! Highly recommend!

briforce10

Dec 10, 2014

Kept inquiring about fictitious 2013 Ford Fusion priced at 14,994 with 15k miles.I was told it was on the lot (this was Thurs) then later called and told it was sold. Called again on Sat to ask about another Fusion and was told the other one was still available. I said I would like to come in for test ride and all of a sudden it sold. Now the vehicle is still listed and available at Truck City Ford. Will never step foot in your store.

Schubnell

Dec 8, 2014

Thank you for the great service in getting us in our new Escape. I am so grateful you went that extra mile to help me during a difficult time.

Indigo75

Dec 2, 2014

I went in just to look and met a great salesman, he walked me through the process and I got the truck I have been wanting for a long time. I can honestly say that it was a great experience. Thank you Eddie Haddad

jmedina23

Nov 30, 2014

I went to the Truck City Dealer looking for an Acura MDX 2007. They gave me a good deal for my Highlander Hybrid and a good finance for the Acura. The attention was awesome. When you get there ask for Paul, he will give you the best deal affordable to your budget. I will return in a near future for buy a Ford Raptor.

christyclaxton

Nov 15, 2014

I hate buying a new car or truck, so this go round, I shopped on the internet. I found the very best price on a 2014 F150 XLT at Truck City Ford. Someone promptly texted me about the truck, checked that it was available on the lot and set up an evening time to for me to test drive. I worked with Adam, who is the internet sales manager. He was extremely courteous, patient, and low key. No hard sell here. He explained that the beauty of internet sales is that the very best possible deal is posted. All I had to do was test drive and decide if I wanted the truck.This 2014 model was miles advanced from my 2005 F150, but I paid the same price! That's a great deal. In fact, the deal was so good, that I was able to upgrade to leather seats and get my bedliner blown in, too. Edmund's reviewed this year model and said the dashboard electronics were confusing. I thought they were pretty easy to figure out. The seats seem a little thinner than my '05, but I can't say they are less comfortable. Overall, the interior upgrades are very satisfactory. I also downgraded to a V6. I'm pleased with it's torque. It feels as punchy as my old V8, so I think it will do just fine for my needs. It's a nice ride! I'm still waiting to schedule my seat upgrade and bedliner, but so far the service has been very good. Adam even met me at my office to show me leather samples. The only flaw in my experience was a scratch on the front bumper of the truck. It looks like a worker didn't report his little accident when moving the truck. Adam responded immediately, and gave me no hassle about getting that touched up. Overall, I would recommend Truck City's internet sales department. It's a fast, no hassle way to get the truck you want, and the price was fantastic.I'll deduct a star because the truck was not detailed when I arrived to test drive it. I understand they don't want to put that work into a vehicle that might not get sold. However, had that been done, they would have caught the scratch on the front bumper before I bought it. (It was dark when I test drove and bought the truck, so I didn't see the damage until the next day.) If the service goes as well as the sale, then this is a good dealership that's worth the drive to Buda.

felix21

Oct 11, 2014

Thank you to austin and yoany for the best car buying experience. They listen and understand when it comes to car buying. I have been all over austin looking for the perfect car for my family everywhere else was just uncomfortable I hated showing up to look at a car and being pushed by the managers. This place is not that they make it very simple and no headaches. Thank you again austin and yoany.

Cbrian007

Sep 9, 2014

Good experience. Sales staff friendly. I would incorporate the used car office in with main office. I was confused when I first got there. Thanks. This survey is starting to wear me out and I don't like having my email entered into some database. This is the 5th time I have tried to submit this stupid thing. If it were not for my salesman, I would tell this website to pound sand!

ldmorgan66

Aug 25, 2014

It's hard to find any place nowadays that still have customer service but I found the place. All the staff I came into contact with were nothing but welcoming and friendly. The sales service was great! Thanks, Brodie!

garrettgmc

Aug 24, 2014

You know how cool guys in movies walk slowly away from the explosion without looking back?That's Dan. You know the running back who scores a touchdown, but instead of celebrating like he just won the lottery, he just goes on about his day because scoring touchdowns is such an ordinary thing there is no reason to celebrate? That's Dan. You know how Buzz Aldrin went to the moon and now he walks around all smug about it? Well that's Buzz Aldrin. Dan would be much cooler about going the the moon. I had been looking for a very specific truck. The right color, the right options, regular cab, short wheel base, four-wheel drive. It was like looking for a four leaf clover. Turns out Dan had one. The next closest truck like it was in Mississippi. I got more than I expected for my trade, and paid less than I expected for the truck. The entire process took 2 hours, and that's because we spent about an hour and a half joking around and telling stories. These guys really were incredible to work with. Friendly, down-to-earth people who treat you like they would want to be treated. Most are prior service military, and clearly remember what respect and integrity mean. If for some reason I ever decide I want a different truck, I'm calling is Dan. Because you know what will happen? I'll get a great deal, have another wonderful experience, and get exactly what I wanted. Just an ordinary day for Dan.

jkresaus

Aug 23, 2014

I had been talking to Brodie Scott for several days before my visit to the dealership and had selected a vehicle. That particular vehicle sold before my visit, so Brodie had an exact match sent from another dealership. Brodie pre-evaluated my trade and I had a good idea of the final cost. Asher Linzer finalized the deal and I was on my way in record time. Overall an excellent buying experience.

pamtsavo

Aug 13, 2014

Just purchased a new 2014 F150 from Ken at Truck City Ford & it was a top tier experience from sales to financing to make ready. Everyone was so very helpful and willing to work with our budget constraints and went the extra mile to get the deal done. We traded a truck in and were given an extremely fair and well priced trade value (we know cuz we do our homework). Sales price on the new truck was phenomenal. Everyone stayed late in order to close and deliver the new truck that night. What more needs to be said!? Great dealership and great people at Truck City Ford.

atxmomof2

Aug 6, 2014

Brodie Scott made this experience better than expected. I was in the market for a new Ford Explorer Limited with very specific details and sent an internet request. Brodie contacted me immediately to follow up and within a day had the exact model ready for me. He delivered it to my house (about 25 miles from dealership) and took my SUV back to be assessed for trade in value. I was able to drive the new vehicle for a few days to make sure it was the exact right vehicle - and it was. Finance really worked with me on purchase vs. lease and the numbers that I wanted and were able to come up with a good deal all the way around. Brodie brought the papers and the vehicle back to my house to sign and it was a done deal. I will definitely recommend Brodie and Truck City Ford in the future.

plubbs

Jul 25, 2014

I had to get a car on short notice when mine died and they made the process pain-free where I was in panic mode to get back on the road for a commute-heavy job. Thanks!

webcrafter

Jul 23, 2014

Very Friendly Service and great overall experience. Purchased 14 F-150 FX4. The dealership did not stock the model I requested but Adam was able to locate the vehicle requested and I purchased next day.Thanks!

jchap45

Jul 14, 2014

We selected an older model used car from the website and set up a time to test drive. Good test drive, but a check engine light came on the dashboard. The dealership immediately had it checked out and sent it out to be repaired. Andrew was very informative with us all through the process until the sale was completed. Will use them again.

joshinyou

Jul 5, 2014

I live about 50 miles from dealership, so our relationship started over the internet and phone. I was interested in a truck. When the sales rep contacted me about the truck he was honest and told me that it was hard to see in the pictures, but there was a decent size dent in the drivers side. I told him I was still interested as long as he could send me some better up close pictures of the damage. He said he would be sending them the next day. Next day came and I called about the pictures and they said they would get them to me and I never did. I finally got a call the next day asking if I was still interested in the truck. I replied that I was still waiting on "the pictures" they were supposed to send. I finally got a couple of pictures, but they were horrible quality, so I just decided to drive up and check out the truck. Before I came I asked if the dent was the only bad cosmetic problem. They replied yes, that the truck was clean in and out and ran strong. When I arrived the truck was in horrible shape. The exterior, besides the dent, was thrashed and should have been buffed and waxed by a professional. The interior had dog hair throughout the cab and smelt of dog as well. Very dirty interior, but with a couple of hours of elbow grease and some commercial cleaning equipment and chemicals the truck could really shine up nicely. I took their word as they explained they had just gotten the truck. Which was a little true, but I was still disappointed. They knew I was a serious buyer and should not had let me drive all that way until they had deeply detailed the truck. The other big thing was they said they had driven the truck down from their other location. No worries about that except when I popped the hood there was no air intake. The shroud was mounted, but there was no ducting or filter. They did immediately write a ticket and had an intake installed the next day. We ended up meeting in the middle on a price and both me and the sales rep seemed to be happy. The deal was we would get the paperwork started and I would be back the next day to finish and odd end paperwork and they would have the entire day to detail the inside and outside of the truck. Even though the cosmetics are not the major reasons for buying the truck it was so dirty that it absolutely needed an experienced commercial cleaner to handle the inside and outside. The next day I drove another 50 miles to the dealer to get the truck. The anticipation was exciting as I knew the truck had a lot of potential to look like a completely different truck with the proper cleaning. I was also assured the truck would look spectacular. Brodie, the sales rep, explained the day before that they had a crew of cleaners that were amazing and could get the truck looking tip top. When I got there I was greatly disappointed. The smell of dog was still there. The dog hair was still there. The interior looked like someone may have sprayed down and wiped the dashboard, but that would be saying a lot. The exterior looked like they wasted a bottle of tire cleaner on the walls of the tires to make the truck exterior look good. No polishing had been done, no waxing had been done. No effort was made as promised. I was very angry. Being in the military I have a great deal of patience and did not over react. I was so upset I just wanted to get off the dealership property before I caused a scene. Even the sales rep Brodie was embarrassed. He pulled out some of his own interior cleaner and started to wipe down the interior. I asked him to stop because it needed to be scrubbed by a commercial cleaner not a simple spray and wipe. His efforts were noticed, but not needed. He even game me a couple bottles of the cleaner to take with me. Which was a nice thing to do, but no consolation to the horrible effort on the dealerships part. I have had a couple quotes done to get the interior and exterior cleaned and polished. It is going to cost me around $450 out of my pocket to get done what the dealer promised would be done and did not do. Overall, I am very disappointed in the dealership. Happy with the efforts made by Brodie. I would have thought about doing more business with them had they offered to let me leave with the truck and they would reimburse me for paying a commercial cleaner to do the work that they should have done. That is the only thing that could have made it right. Until then I would definitely not do business with them again. It is not the way you are supposed to do business with your customers, especially when they are the ones making a bigger effort to do business with you then you are with them.

simonj86

Jun 24, 2014

My wife and I purchased a used 2011 Ford F150, our sales person was Dan Lamar. Dan was knowledgeable, helpful, and pleasant throughout the sales process. We used the USAA app to locate the truck that met our needs and unfortunately it was sold the day before. Dan immediately let us know that the truck we were looking at was sold and sent us similar trucks to consider. It was as if he knew what we were looking for because we ended up liking the one we purchased more than then one we initially considered. Dan found the truck that fit our needs, and the best part was that it was under budget! I would recommend Truck City Ford, and specifically Dan Lamar, to anyone in the market for purchasing a vehicle.

laura_girard

Jun 19, 2014

Brodie was super helpful!! He made my first time buying a vehicle a breeze. I really appreciate all the help he gave me and all the hard work he put in and I will recommend that dealership (and specifically Brodie) to everyone I know. Thanks to Brodie at Truck City Ford I got an amazing truck that I love for a fantastic price.

koolmom3

Jun 18, 2014

Perhaps my skepticism of working with a dealership was unwarranted. I've never enjoyed the car-purchase experience (and it will never be my favorite thing to do) - but Dan made it as painless as possible. He gave me a fair price, up-front, so I didn't have to go through the negotiation process that is always uncomfortable. I knew the vehicle I wanted, so I didn't go into Truck City unprepared. I had my financing in order, at an amazing rate through my credit union, and his finance guy was able to beat that. Very surprising. My husband & I I had many questions, and Dan answered everything with ease. On top of that, he's a super nice guy who served in Afghanistan, which makes him top-notch in my book. He was kind enough to send his drivers to my office to pick up our "new-to-us" suburban the day after we purchased it, so they could gas it up & get it further detailed (we arrived late in the afternoon to look at the car, so there was no extra time.) I wrote down something he said: "I don't sell vehicles, I sell personality and great service." If more car salespeople put customer service first, they'd get repeat customers. He's earned our business.

jcs024

Jun 7, 2014

I was shopping around for over a month and knew I wanted a F-150 but didn't know if I could get one in my price range. Brodie Scott spent a great deal of time working with me and helping me find a truck that would offer all the right options for the payment I wanted. The sales management was very friendly and explained things thoroughly. I have purchased many vehicles and this experience was by far the best car buying experience I've ever had!! I would recommend Truck City Ford to anyone interested in purchasing a new vehicle.

vreciov

May 1, 2014

I shopped around and other dealerships could not offer what Truck City Ford offered. I was in contact with Maria Garcia about purchasing a F-250 and she was very honest and straight forward with numbers, no hidden fees, etc. I am very satisfied with my overall sales experience with her. I recommend anybody and everybody to consider purchasing your next vehicle here.

kjc51

Apr 3, 2014

Eddie is a great salesman. He gave me the truck I wanted at the price I needed. Like most guy's, when I shop I already knew I wanted a 2013 F150 2 X4 and Eddie made sure that happened. Great guy and excellent dealership!

svajij4

Feb 20, 2014

Maria Garcia and Sergio Martinez, Sr. teamed up to give me the most pleasant experience I have ever had when car shopping. I made the initial contact through the internet and within the hour Sergio Martinez, Sr. called me to find out how he could help me. When I got to the dealership the next day Sergio introduced me to Maria Garcia who treated me as if I was the only person buying a car that day. There was absolutely no pressure and Maria went out of her way to make sure I had the right vehicle for me. I would not hesitate to recommend Truck City Ford or its staff. Thank you Maria and Sergio.Janet Svajian

fernandohrndz

Feb 5, 2014

"Award winning" service can not fix anything, but can break your savings. I took my truck for a small problem and they mad it big. Even worse they can not fix anything. Do not go to Truck City Ford for service. Great salespeople and managers. I met a few that apologized, but did not seem shocked at the horror story.

99JohnM

Jan 4, 2014

We visited multiple dealerships looking for a small SUV. Drove 5 different models, and decided new Escape. We had a hard limit that we would not go over. Three finance managers said we would never be able to stay below the limit we set. After finding an ad online for the price we wanted, Truck City matched, and even went a little below. Frank Castro was very honest and forward with us. He was very courteous, professional, and we would recommend him highly. It took a couple of visits, but we got the car we wanted, for the price we wanted.

plwelch

Nov 26, 2013

We negotiated the purchased our new Escape online. When we arrived at the dealership to complete the transaction, everything was as agreed online and that was very important to us. We highly recommend Dan Lamar and Truck City Ford.

mariamedellin

Nov 13, 2013

I am very happy with Truck City Ford. I came in thinking i could not buy and they got me an exceleltn rate and a great price. The finance manager is amazing i am not sure how he did it but everyone said no and he said yes. He even did it with less down than i ever thought possible. I have purchased six cars from other places (all note lots) and coming here has been the best decision i have ever made. I am even buying a second car for my son. The salesperson gave me my space, i was greeted very friendly by the managers and they took care of me perfect. I was also in and out very fast. Thank You Andrew For getting me approved never have i been happier =)Thanks Mizael for the service and not making me feel pressured to purchase

davislove07

Nov 13, 2013

If you buy a car from here get it check by an outside mechanic. The car broke down a week after having it and while they play like they are all about customer service I did not receive any.

abelspeak

Nov 8, 2013

I went in and got a great deal on a 2010 Dodge Avenger. I had a car note already but wanted to get a new car and later sell my current car. I told them all this. I negotiated a good price with a 2 year warranty included. By the end of it, I walked out with a decent deal and a better car than I had before. Then a couple weeks later I get an email from the finance manager asking for proof that my car was totaled. I was confused and asked what he was talking about. He said they put in the finance application with the note that my current car had a lien but was totaled. My only guess is that these cheats put that in there to make sure my loan application would go through. By the end of it, my loan amount was actually lowered because the bank would not allow for a higher amount. That meant my 2 year extended warranty was taken off. This was AFTER i already signed the contract. I would have fought them on this, because it was their mistake and I had already signed the contract, but I was so angry having had to come up their now 3 times to resolve this matter. I left with a car loan that was $4,000 less, 4% higher on APR, but with lower payments, and no extended warranty. I was so angry. I do not recommend this dealership. The salesman even has the nerve to email me periodically thanking me disingenuously for my purchase and to see if there is anything I need.

drogers

Nov 4, 2013

Got me in the truck I what'd when no other dealership would work with me as my credit is not that good.Thanks truck city ford

jg1515

Oct 21, 2013

The absolute best car/truck buying experience that I have ever had. I did an internet inquiry for an F-150 late Friday night. The next morning I got a call from Dan Lamar, one of Truck City Ford's salesman. He was the first salesman from any of the dealerships to contact me and believe me when I say that a bunch of dealerships called me that Saturday.I knew I had made the right choice from the moment I arrived and was greeted at the door by Dan. He made me feel at home. He was patient with me, never pushy, let me take my time in my decision process and even brought a truck down from their main store in Austin because I thought at the time it was the truck I wanted. I ended up picking a different truck but that showed me that Dan and Truck City Ford will go out of their way to make the customer happy no matter what it takes. It was an overall fantastic experience from my salesman Dan who was honest and patient, to the finance manager Trent Collins who wrapped up the paperwork and talked to me like we were best friends the entire time, to Sergio the sales manager who matched another dealer's price.If you want a pleasureable, stress-free, fun truck buying experience. Go see the guys at Truck City Ford. I promise you it will be the best vehicle buying experience you have ever had.

docndol

Oct 15, 2013

This was my second vehicle that i have purchased at truck city and the experience has always been second to none. They actually treat you like family and I even heard Sergio Sr use that phrase when talking to others about me. Keep up the great work guys. You know I'll keep buying from you guys.

bertmromo

Oct 9, 2013

My husband and I just went in and bought a used vehicle at Leif Johnson in Buda. We signed all our paperwork, shook hands and drove off in our new car and then last night I get a call in a panic by our salesmen. THEY HAVE MISPLACED OUR DOWN PAYMENT!!!! What kind of dealership loses a customers money?! And the salesman says "Don't worry, it happens all the time, it probably went in the shredder!" Like that was supposed to comfort me. And they demand I take money in again asap! WTH kind of customer service is that?! Angered. Very very angered.

wolpin

Oct 1, 2013

Great experience! I was able to test drive the vehicle for a day to make sure it was the right one for me. Everyone was very friendly. Ken was great with helping me with my decision of what type of vehicle to get and getting all my paperwork situated. Andy Colburn was masterful in his ways to get me a sutiable interest rate to match my credit as well as getting me a Premium Care service plan I could afford . I could not have done it with out them, thank you both!

David V.

Sep 11, 2013

I contacted this and several other dealers with intent of purchasing a good work and school car for my son. I found everyone to be very polite and receptive to our needs. Prior to actually closing on any automobiles, I had the opportunity to purchase a mid-90's Honda Accord that fit the bill for all of his needs. I do want to take the time, however, to thank everyone for their kindness and consideration. Their help in trying to find a good vehicle in my limited price range was commendable. I am aware that sales representatives work on commission, but the willingness they demonstrated to help us knowing that their earnings would be meager definitely showed that their hearts were in the right places for our needs. Thank you all once again, and I will recommend you to others.

scherbek

Aug 30, 2013

Great at working out all details on the purchase of a new vehicle with no problems or stress to get the best deal possible as I did.

tams33

Aug 16, 2013

I would definitely recommend this dealership! Lane Lolley was the salesman that worked with my Dad and I to find me a vehicle. From the moment I spoke to him on the phone I had a good vibe that he wasn't just trying to make a sale and it wasn't just telling me what I wanted to hear. We told him what I was looking for and the price range and he showed us a good selection of vehicles to choose from. I ended up test driving a Jeep Grand Cherokee Laredo and the Ford F150 SuperCrew that I had seen online. He asked me what my needs were for the vehicle and told me the advantages and disadvantages of each. I ended up with the Ford F150 SuperCrew and they honored the Internet price of the vehicle. Their prices are by far the lowest in the area and the most bang for your buck. All the vehicles I looked at were extremely clean and look and feel brand new, even thought they are used. The only negative thing would be that they didn't knock off any money for the small dent in the front bumper since the internet price was the lowest they could go. Since there was only one key available for the vehicle, we had to pay for the price of the key and they paid for it to be programmed, which would have cost me over $100. I would definitely recommend this dealership to anyone looking to buy a used car or truck. Lane was awesome, he really made us feel at home and didn't pressure us into anything.

josepphie

Aug 9, 2013

After reviewing several other dealerships in Houston, Dallas and Austin for their web price and discussing the opportunity of purchasing a truck.....Truck City had the price as advertised and met my and exceeded my expectations. No gimmicks and add on like Maxwell Ford....Lou was great to deal with ...great salesman.....Best vehicle buying I've had in 40 plus years..... .

vela12

Aug 9, 2013

Go to truck city ford and ask forsaleman eddie haddad and you will not be disappoint.Went out his to make we got the truck we wanted!

ecampbell74

Jul 29, 2013

Great experience with Sales and staff, prices given were honored and more. Would highly recommend this dealership to anyone interested in buying a car. They made the whole experience a pleasure. Eddie Haddad, our salesman, went out of his way to please us and help in any way He could. I recommend buying your next Ford at Truck City Ford in Buda, Texas.

wesgregory

Jul 18, 2013

I found Tommy Roth knowledgeable on both the truck I was looking for and the finance/ESP end of the deal. I would reccomend him as a salesman to everyone.

dandianne3

Jul 6, 2013

We were first drawn to this dealership because the advertised lowest internet prices were lower than any prices quoted by any other dealership. Upon arrival at the showroom we found that the advertised prices were honored and there was no "switch and bait".Truck advertised was in stock at the price advertized and that is the price we were able to purchase it for.Tommy Roth was our salesperson and he worked very hard to expedite the servicing and installation of our new truck with the extra options we requested. I was about to depart for an overseas work assignment and he was able to get the truck ready for delivery and into our hands for me to drive within 3 working days, so that I was able to receive and drive my new truck prior to my temporary job departure. I only rated the quality of workmanship as good, as the truck exterior was accidentally sprayed with either the undercoating or bedliner spray and will need to be cleaned/buffed/waxed to remove the spray particles from the paint job. Perhaps this was due to the very rush nature in my asking for speedy delivery of the truck. I have been assured that upon my return from overseas that the Buda dealership will clean and detail the exterior of my truck without charge (free) to remove the sprayed materials from the paint job.I am very pleased with the truck and the service, especially being aware that the rush was to accomodate my timeline which Tommy and the dealership worked very hard to do. Yes, I do 'recommend this dealership to anyone considering purchasing a new Ford Truck.

Keith B.

Jun 25, 2013

Great buying experience. Eddie Haddad has a very high level of professionalism. He worked very hard to get us the possible deal. Highly recommend him.

B73E76

Jun 21, 2013

I had been to 2 other Ford dealers and they were unable to show me the Escape Titanium and made efforts to redirect me to other models.. Ramiro quickly found the car I wanted and had it ready to test drive. He was professional and personable. I would recommend him and Truck City Ford.

jpickering1

Jun 13, 2013

Frank Castro went out of his way to find the exact vehicle we wanted. He worked with management and finance to get us the best price available. Finance worked hard to get the additional warranty we wanted at a price we could afford. We have bought several new and used vehicles from this dealer and will be back for our next purchase.

shelleytrader

Jun 1, 2013

Andrew was great to work with! He took the time to answer my questions in a very friendly, professional manner. During my visit, he was dedicated to finding a price that worked for my needs. I highly recommend this dealership!

Clayton197812

May 28, 2013

Eddie and Sergio were great as always. I went in to purchase my wife a new Expedition. Eddie was out, Frank jumped on my leg with the excitement of a 6 month puppy. Explained the broad strokes of what I was wanting. Upon delivery and surprising my wife with the new vehicle I found the broad strokes had been erased. Furthermore realized 4 blatant lies. Then received a message from Mr Frank Castro with him explaining to me, I needed to call him man to man, with one more lie to boot.After buying three new vehicles within 9 months, referring friends. If I were to return it would be for Eddie and Sergio. If you have the honor to meet Mr Castro, run.

johnsonmarine

Apr 11, 2013

I tried purchasing a 2001 f250 from Lou. I live 3 hours away in Arlington. Lou told me this truck was in great shape except for a missing piece of trim on the tailgate, minor paint scratches, and it wouldn't come out of 4x4 but that was going to be fixed before i got there. Lou told me the truck was checked out by there mechanics and needed nothing but a new owner, he also told me he personally drove it and checked everything. So i drive 3 hours there. When i got there the truck was waiting up front before i ever put the key in the ignition i found the tilt steering broken, the steering wheel wouldn't come down and steering column was very loose. On the test drive before i got out of the parking lot i found with Lou sitting beside me the passenger power mirror didn't work, the heater didn't work, the front end had very loud popping in it without hitting any bumps, The compass and fuel mileage indicator didn't work. When i asked him about these things he would not respond. I asked him why he didn't find these things wrong with the truck since he drove it and assured me nothing was wrong with it. They where not willing to take care of any of these problems or work with me on the price of the truck. Since he lied to me about the condition of the truck I was very upset and walked out then realized that i had his keys and he had mine. He had to get my keys from his sales manager, the sales manager asked what the problem was. Lou told him that I didn't want the truck because of all the problems they didn't tell me about. I told them the only way i would do the deal was if they came down on the price or fixed the problems with the truck, they said no so i walked out, while i was walking out Lou told me he had been doing this for a long time I told him obviously not long enough because he doesn't know how to treat customers. I will never go back and do not recommend anybody buying a truck from them.

brookedh08

Apr 1, 2013

I just recently purchased a 2010 F150. I drove over an hour to get to this dealership and I will say this was by far the best experience I've ever had. The customer service was great and we felt right at home! The pricing on vehicles is the best around by far! I would highly recommend this dealership to anyone looking to purchase. They made the trade in process and the buying process a breeze! Next time I make a purchase this is the first place I'm going to look! Thanks to everyone who made this experience the best!

DaleMc

Mar 2, 2013

I am a returning customer. I even went to two other dealers before returning and gave my parameters to the other dealers and one even laughed saying no way. However, Bob and Sergio were able to meet my needs and I drove home with my new truck. Will give them the option of selling us my wife's new Explorer at the end of the year.

hillary4u

Feb 20, 2013

I'm very pleased with the outcome because I was starting to think that I would never be able to land a deal that I could afford and be able to make the monthly payments. I knew that if the deal wasn't suitable to my budget that I would have to keep looking further. Ross Wolpin worked with me so that I was able to purchase the vehicle that I wanted. I'm very glad Ross took an interest and understood my situation and took the necessary steps to make it work for me. Thank you, Ross!

treymorales

Feb 11, 2013

I purchased a 2012 Ford Fusion SEL from Mizael Vega with Truck City Ford. He was amazing. Very friendly. We were there for quite a while waiting for the car to be brought from another location. I have two young kids, so he did his best to get us out of there ASAP. He even offered for me to bring the car back to get detailed so we didnt' have to wait.Having to deal with the stress of buying a new vehicle, as well as having two young boys running around, can be really hectic. But he made it easy for me an I really do thank him for that.

cullowheeman

Feb 10, 2013

I've been searching for 5 months for a specific truck and I finally found one with the upgrades that I wanted. I was dreading having to go through the buying process due to several drawn out experiences at other places over the years. I came in the door pre-financed, but they were able to get me lower interest rate by 3%. Highly recommended dealership!

kp27hc

Feb 9, 2013

Mr. Wolpin greeted us promptly and was very attentive to our concerns and description of what we were looking for. He was a good listener and he had some excellent suggestions without being "pushy". He did not pressure us at all and was extremely helpful and thorough during our purchase. I would definitely recommend any and all of our friends to Truck City and Ross Wolpin. He went to another location to pick up another vehicle for us to look at and that was the one we ended up buying. He also followed up and sent us an extra set of keys that showed up at the other dealership and provided us with a bottle of touch up paint for a few chips. He also programed a key faub for us when we though there was only one key. Many thanks to Ross for his genuine concern for us!

troutdog

Feb 1, 2013

Ross was a pleasure to work with, both professional and courteous. The sales transaction was stress free and I felt I was treated fairly on my trade-in. I would definitely recommend Truck City Ford, and especially Ross Wolpin, to friends and family.

rendicott

Jan 29, 2013

Mitch Beaty made my experience; buying a new truck easy with zero stress. He was very patience and professional. I will definietly recommend to friends and family to buy their vehicle from Mitch at Truck City Ford in Buda.

k9kramer

Jan 23, 2013

I was looking for a vehicle online and contacted several dealerships regarding vehicles I was interested in. I must say that out of all of the dealerships I dealt with Ross and Truck City Ford were the most attentive and concerned about what I was looking for in a vehicle and price. They worked hard to meet my needs and for the most part had everything ready before I arrived. No pressure and no games with Ross and Truck City Ford.

sarah.link.982

Jan 12, 2013

We went to Truck City Ford after looking for a used pickup online. They had a wonderful selection. Ross was very helpful in narrowing down to the perfect vehicle. We ended up getting exactly what we wanted and more all for a price I was happy with. When it is time to replace my Expedition we will definitely check out Truck City Ford.

RunTexSam

Jan 1, 2013

We walked in to buy a new truck and walked out with a new F-150 AND a new Escape!! Eddie was patient and knowledgeable! He made us sucha great deal on both vehicles, that we traded in our Pathfinder to save gas on daily commutes too!

suzanna,chafin

Dec 14, 2012

Ross was fantastic! I was coming in from out of town and wanted to have everything done and ready to go to make the process quicker so i could get back to work - and he allowed me to do so! We did everything over the phone/email regarding the credit check, and any documentation needed so I could be in and out on the day of purchase! Everyone was super friendly and professional! 5 stars! you can't go wrong here! :)

jesselb

Dec 11, 2012

I purchased a pre-owned Ford Expedition from Lou Dieter on 12/1 over at Truck City Ford and could not be happier with the experience. I called ahead because it was a bit of a drive, and when I arrived, Lou was standing there with the truck ready to go. He was great with my kids, and even held my 7 month old daughter while I looked the vehicle over with my wife, and still managed to demonstrate the different features.When I took it for a test drive, he didn't try to direct me where to go. This is important because you need to test a vehicle out bot on and off the highway, perform hard breaking as well as lead footed acceleration. Many salesmen try to get away with a quick trip around the block. Now because this was relatively new for a pre-owned vehicle and the miles were low, I was pretty sure I would purchase, so long as the price was right and I got a good deal on my trade. Before taking it for their "appraisal" I explained a couple of things that might be of interest and about 10 minutes later we were sitting at his desk talking numbers. Since didn't require their financing I mercifully didn't have to deal with a finance manager, but of course, whenever negotiations begin, the salesman has to go talk to him. I overheard some of their conversation, and Lou really went to bat for me. He wanted to get the deal done without a ton of BS, and without treating me like I would never get a better price on a vehicle as long as I lived. Many dealers train their sales reps to try and take control of the conversation, talk abut payments instead of price, and generally try to make you feel like they are doing YOU the favor as they cry poverty and talk about how they are losing money on the deal (Never happens by the way). I didn't have to deal with any of that nonsense, and for me, that is worth the price of admission. We came to our price in less than 10 minutes and both sides were satisfied. This is the number one reason for my positive rating. I was treated with genuine respect. Aside from Lou, I did have a quick handshake with the finance manager, and about 5 minutes with the paperwork guy, which is how I like it. Once I agreed to purchase, they wrapped up the detailing and I was on my way. I highly recommend Truck City Ford to anyone in the market for a new or used vehicle, and definitely ask for Lou.

mkirkwood1

Nov 21, 2012

We were greeted as soon as we parked. Ross was knowledgeable about what was on the lot. No pressure, he followed us as we checked out the different vehicles, answered questions and waited for us to make a decision.

scottbyrd

Nov 4, 2012

I worked with the used car manager, for trade in, and new car guys & manager for new purchase. Everyone was courteous, professional, quick to react and truly seemed interested in earning my business. You won't be disappointed!Scott

kim.finney

Nov 1, 2012

I will never use their service dept again. I don't care if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes with noone acknowledging my existence and I was the only person in there besides the employees. When I finally said something, the rude gentlemen with the glasses facing the front door said "Well, most people come in this door" Really!!! It matters which door I come in as to if I'm going to be waited on or not. My vehicle stayed there almost two weeks with minor issues. One of the issues was never fixed and is actually worse now. Gray (my contact there) was nice enough but needs better follow up and communication. He told me my vehicle would be ready at a certain time that I wouldn't need to call before I came. Well, I go and my vehicle wasn't ready. Had to leave and come back the next day. They gave me a rental truck while they were supposedly fixing my car. I had it filled up on the day I was to pick up mine. If you recall I had to come back the next day because my car wasn't ready. I told Gray then I wasn't putting anymore gas in it as it was there mistake. Well, that was around August 3. I get my credit card statement in October and they charged me $5.99 for a gallon of gas. That was the last straw which led to this review. I called Gray three days ago to find out why I was charged. He still hasn't called me back, I had to call the AJ Rent Car to find out myself. They have some kind of award for best service center on their wall-something to that effect. What a joke that is! Kim Finney

KJCEVR1

Oct 24, 2012

Michael was great to work with. He was more than willing to show us several options, bringing in another vehicle from a different lot for us to look at and went out of his way to make sure we had everything we needed prior to leaving the dealer EVEN when we told him we were looking at other places! This was the reason we returned- GREAT SERVICE! We absolutely LOVE our new Ford and will come back to him when we decide to get another!THANK YOU TRUCK CITY!

ConnieRivers

Oct 14, 2012

We purchased a 2009 F150 from Ross on Saturday and we were extremely pleased with the experience. Ross was professional, knowledgeable and very personable. Most of all he was NOT A SLIMY USED CAR GUY! He didn't have exactly what we thought we wanted, so he took us in his office and we looked at the inventory at all the locations and he was very willing to have a vehicle brought to the Buda location for us to see. As it was a rainy day, I really didn't want to spend the afternoon going from one car lot to the other, so being able to see "true" inventory online was a huge time saver and relief! We decided on the truck and the paperwork process was a cinch! Ross had the truck detailed one last time for us, although it was super clean when we test drove it. The entire process was painless and actually quite enjoyable, thanks to Ross! We will refer our family and friends to Ross and know that they will be taken care of kindly and honestly.

mmharkey

Oct 11, 2012

I had made inquiries over the internet to some local dealerships because we were looking to do a trade in on our F-150 Limited to a new F-150 platinum. I received several return e-mails and phone calls but the one from Eddie Haddad at Truck City Ford stood out. During our phone conversation he seemed genuinely interested in our needs and when we arrived at the dealership, we had his full attention from the minute we walked in the door. When we arrived, the truck we had come to look at was in front of the show room and was ready for a test drive. Although we thought we knew what we wanted, we drove three different trucks at his request. Ultimately, we drove away in a new F-250 that was a better fit for our towing needs. My husband and I are very happy with our choice and thankful that Eddie had the foresight to suggest we look at all the options. We were able to spend time going over all the technology and features of the truck, as well as financing options which resulted in having a good comfort level leaving with our new purchase, and a great financing rate and extended warranty. We were at the dealership from 11am to 6pm, which may seem like a long time to some people,but we were pleased that no one was rushing the process and that the staff was there to assist us the entire time. We plan to make this dealership our home for any future needs.

everettwalvarez

Oct 11, 2012

Barry Temple was very helpful and very polite! He got us in and out in no time. We love our brand new Ford F-250. We will and already have recommended friends and family to Truck City Ford in Buda Texas. We just wanted to say thanks to Barry Temple for taking the time and helping us out!Great job and great dealership!!!

CScales28828

Sep 25, 2012

Ross was extremely friendly, helpful, and informative from start to finish. He was very knowledgeable about the vehicle, the history, and made the "car buying" process fast and efficient. It can be really stressful trying to find another vehicle in the event you experience a total-loss of your previous vehicle and Ross REALLY helped us get things to move along smoothly. Also, big thanks to Christian as well having the car delivered in from their Austin location after we already made our venture out to Buda. These guys really aim to provide high quality customer service!

9bc2004c

Sep 24, 2012

I looked at trucks online on Friday night (9/21) and sent in a request to test drive a couple of them. I received a call from Shaun within probably 5 minutes of sending the email. On Saturday morning, with my family in tow, Shaun was very patient as we test-drove the 3 trucks I was really interested in. He was pretty easy to work with and laid back in his sales approach, which was refreshing - not pushy, listened to what I was willing to deal with, etc. Overall, the experience was great. I had high expectations as I've bought a truck from them before back in 2010. The only drawback I would offer up is that after arriving back from my bank ready to sign and leave with my truck, I waited almost an hour (about 50 minutes) to sign my contract. They were doing a last minute wash and detail and final mechanic check, and then another salesperson had their customer walk in to the finance manager's office before they could pull around with my truck. Again, overall the experience was great. The only thing I would offer to improve on is once everything is agreed to in writing, don't make your customer wait around for an hour to sign on the dotted line to leave with their vehicle.

meganswir

Sep 18, 2012

They were patient and stayed way past closing time (on a monday night) so we could complete the paperwork. I would recommend them to anyone!

nmcguire

Sep 17, 2012

This dealership is unlike any other, they actually give the customer the time of day and cared! They made buying my Ford Escape exciting! My sales man, Shaun Woodard, gave my only the upmost quality of customer service. I was truly impressed. They didn't play "the game" like other dealerships; they were honest and genuine guys. I will definitely be sending business and referrals their way!

Malcolm Light

Jul 26, 2012

Michael responded to my inquiry and invited me to visit the dealership. He was professional in his demeanor and produced a truck that met my specifications. He answered all my questions to my satisfaction and demonstrated how the integrated functions of the truck worked. It was a pleasure to deal with him. I can be contacted by telephone or e-mail for any additional information necessary.

happyavenger

Jul 12, 2012

We found the car we wanted on line and I was apprehensive about the hour travel to test drive it but it was well worth the effort. The experience was a pleasure from beginning to end. West is a young man with a great deal of knowledge and sincerity. He has excellent follow through skills and I was pleased with my treatment by his supervisor and the finance department. West resolved a key issue with us with extreme professionalism. Customer service exceeded my expectations and I feel we received a good value. Everything was taken care of quickly and thoroughly! We bought another car about thirty days prior to this purchase and I can say the experiences were nothing alike. I will recommend this dealership and this dealer to everyone I know.

Jadegreen93

Apr 11, 2012

I came in and bought my first car from west back in December, I am a young lady and have saved up a big chunk of money to go buy my first car. At first I was very sceptical about going into a big dealership because of my age and lack of experience for buying cars. West was very nice, he was extremely helpful in finding the right car that fit all of my needs and was able to get me a very amazing car at a exceptional price well under market value. I would recommend west to anyone who is Looking for a new or used car. He is very helpful and knowlageable about the products he sells and he will never steer you in the wrong direction. It's hard to find salesmen out there that is genuinely out there to help. From what I saw his number one goal is to build his career up and gain as much clients through helping people out. :)

eeyore5683

Dec 9, 2011

best dealership i have done business with!! I sent someone in my place with a power of attorney.. and it was like if i was there. had no issues at all! got a great deal on a truck that i wanted! would definitely recommend for others to go if looking for an awesome truck. ty!! West for your awesome customer service! ^_^

pack7140

Nov 24, 2011

I went to Truck City Ford because they had the best deal in the area. Bob Long was our sales person and did a great job. He showed us three different SUVs that met our needs and explained the differences. Sergio/Manager was able to get the most for our trade in. The sales experience was easy and the deal for our new Expedition was great. We drove the new truck home but it had some electrical issues that caused the truck to die. Not something you expect to happen to a new car. I contacted Bob Long who help arrange a wrecker and a loaner,even though I did not need it. I found out the alternator had problems and the repairs were quick and they made my truck the priority. Sergio really bent over backward to make sure I was satisfied with the results. All in all i was satisfied with the dealership, sales and customer service.

kbfiredog

Nov 14, 2011

Ben was great to work with, he worked hard to put me in a truck. I rated quality of work only ok because I had problems with the truck. Made the deal on Thursday, drove it home and had warning light come on. Did not get the truck back until Saturday. Grey in service was very knowledgeable and worked hard to get everything fixed. It is disappointing to buy a new vehicle and have problems with it right away. I love the truck just hope I do not have any more problems. Kevin Brooks

emoreno5

Nov 6, 2011

My husband went in to change the oil, I tagged along. I was working on my laptop when my husband and Mr. Martinez came up to me. Mr. Martinez asked if I would be interested in looking at some vehicles. My husband had told him that I would be needing a vehicle ASAP, mine broke down again. We looked around and found a truck that I liked, before I knew it, I was purchasing the vehicle. I will say that overall the experience was a pleasant one, I will be purchasing a couple of more vehicles for my company next year. What really made the sale for my was the fact that Mr. Sergio Martinez was not at all pushy, this is one thing that will quickly turn me away from a dealership. Thank you for having such a great,honest and people friendly salesman on staff.Mrs. Moreno

marybuffington

Sep 21, 2011

I came to Truck City in Buda, Tx because they seemed to have a real good selection of all the makes and models of trucks I was considering for comparison. I met West right away telling him what I was looking for. I chose 6 trucks to test drive, so we did.He never pressured me or try to sway me to a particular truck. I chose 2 and wanted my husband to make the final decision, so we drove both trucks to my house my husband test drove both. We made our choice, went back to the dealership did the paperwork and I drove my truck home. West & Scotty both were very pleasant to do business with.It will be my pleasure to do business here again.MB

ghodom

Sep 4, 2011

Promised us they could get us a truck. After two hours at the dealership filling out paperwork and pricing our trade, found out they didn't have the truck, and couldn't get it. They then offered us another truck which was not what we wanted. True bait and switch to the rotten core. If you don't see it on the lot, don't waste your time.

getlikekiefer

Aug 19, 2011

I went to Truck City Ford looking to trade in my car for a bigger used vehicle, and was pleasantly surprised by how nice, hard-working, and efficient the process was. Everything about the purchase was ideal. Good price, nice employees, and just an overall great experience. Jack Bretches was a great guy to work with. Highly recommended!

ZBurris

Aug 4, 2011

Jack and Gary were both very knowledgeable. It was clear that they knew what they were doing, very professional. I would certainly recommend this dealership.

dfuquay13

Jul 26, 2011

Our experience at Truck City was excellent. The sales process was smooth and their no pressure approach was appreciated. Eddie Haddad is wonderful to work with and is very knowledgeable. Gary Faust was also great at providing different options and looking outside the box to customize things for use.

mmlopez

Jul 16, 2011

Jack was a great salesman to work with on this purchase. We were able to find the 2011 F150 EcoBoost I wanted with the exterior color and accessories I was seeking. I never felt pressured by Jack to make a decision I was uncomfortable with, and he worked hard to get a fair trade in value for our vehicle, which had also been purchased, used, at Truck City Ford five years ago.Gary was also great to work with. He was able to get us a lower interest rate than our credit union had provided at fewer months. Again, no pressure or hard sells to add items we didn't want while signing the paperwork.This has been our second time to purchase a vehicle with Truck City Ford and will continue to be the place we recommend to friends.

Domingos

Jul 15, 2011

We were ready to deal on a vehicle and they were ready to deal too. We came out with a great deal on a new Flex

TXMikeMcC

Jul 10, 2011

I had the distinct pleasure of working with Mr. Jack Bretches at Truck City Ford (512-312-0800) to purchase my wife's new 2011 Edge today. I contacted Jack after dealing with all the Austin/Georgetown/Hutto Ford dealerships; expecting to deal with the typical shiny boot, belt buckle clad, cigarette smoking salesman. I was pleasantly surprised when I spoke to Jack and he was just a regular guy, trying to earn a living, yet still willing to work a fair deal.Jack beat the best deal I could find in Austin (by 2k), and in addition his finance manager, Mr. Gary Faust, gave an outstanding deal on a Ford ESP. I also was shocked that he could beat my personal bank's rate and get me financed at 1.9% for 60 months.I came down to Truck City Ford expecting same treatment I had received at the big city dealerships; to say I was prepared for battle was an understatement. I left the place with a new car for the wife, and the feeling I actually came away with a fair deal.I think the sales manager/head honcho even washed the truck because they were short car-hops? I got a kick out of that. :)I can't guarantee they will always get my business in the future (Money is the ultimate factor), but I can promise that I'll start my search next time at Truck City Ford.I think we were out of there in 1-2 hours, and we didn't even think we were going to be purchasing that day.5-Stars. Give Jack a call, be firm, and tell him what you want. You'll get a good deal.Thanks Jack & Gary.

jjohnson78702

Jul 5, 2011

I would like to thank Jack, Dave, and Gary with the wonderful services. I felt like it was a business that took time with you to leave you feeling great!

peoria96

Jun 26, 2011

I have purchased two vehicles from Truck City Ford, one new and used. I was given a fair trade in price on the first vehicle. Both purchased vehicles were reasonably priced. I have used the service department a few times and staff has been friendly and helpful and work has been completed in a reasonable amount of time.

andyprough

Jun 25, 2011

This was my best new-car buying experience ever. I wanted a new Ford Ranger pickup, 4-cylinder to get decent gas mileage. I got in touch with over 20 dealers statewide by email in order to find the lowest price, and on the first day, Jack Bretches emailed me a lower price than any of them came up with all week. I went and drove the truck, and we did the paperwork the next day. They installed a bedliner, and I picked it up at 6:30pm that evening. The paperwork only took about 1/2 hour, and there was no attempt to up-sell me at that point (first time that had ever happened!). Now I've been driving the truck for about 3 weeks, I've got the new tags and plates (Jack grabbed his screwdriver and put them on for me), and I just love that little truck.

Wandering Hive

Jun 23, 2011

We literally shopped the entire state of Texas online in search of our 2011 4x4 F-350. Nobody could even come close to matching the deal we received at Truck City Ford. The price was so great we didn't hesitate to make the two hundred mile trip to seal the deal. The addition of a friendly and very responsive staff was icing on the cake. The attention afforded us by Jack was excellent, he insured we got exactly what we wanted in our new F-350. Gary was also extremely friendly and quick to find the right financing for us. The entire experience at Truck City Ford was great and I would highly recommend them to anyone in the market for a great deal on a new truck.

Austin Mustang

Jun 14, 2011

After an extensive amount of shopping, I found that Truck City Ford had the perfect balance of price, customer service, selection and knowledge to help me with my new truck purchase. Jack was very courteous, knowledgeable and we were able to negotiate a very fair deal on a new 2011 F150. When it comes time for my family's next vehicle purchase, we plan on seeing Jack at Truck City Ford first.

Dawnia

Jun 9, 2011

Jack and Gary were awesome. They found me the perfect truck as well as the best financing available. Both were way above expectations based on past experiences with other dealerships. I highly recommend this team!!

md1065

Feb 4, 2011

Extremely helpful and patient, even with a VERY protective father-in-law who wanted to make sure i was getting the best deal possible. Jack, my salesman, and Gary, the sales manager, were looking out for my best interest, not just their own. cant wait to buy my next truck from truck city ford in buda!